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Cliff Cottage Inn in Eureka Springs, AR

Cliff Cottage Inn in Eureka Springs, AR

Specialties

Romantic and special occasion (anniversaries, birthdays, honeymoons, etc.) getaways.This is the only B&B Inn in the very heart of Eureka Springs' Historic Downtown and the only inn with an elf who delivers a full-gourmet breakfast right to your suite. Suites & cottages have complimentary in-room beverage bars with coffee & teas in case you wake up before the elf delivers breakfast. Cliff Cottage Inn is unique in that it has two stand-alone cottages with your own private outdoor hot tub. Suites have Jacuzzi whirlpools and all but one has its own living room. This an adults-only inn with 6 very spacious and  private suites in three contiguous houses right downtown accommodating  two adults only per suite. Free pre-assigned off-street parking at the inn for every guest. Sorry, we cannot accommodate pets.
Elf will help set up massages, carriage rides, Passion Play/Music Show tix, canoe/kayak trips, guided fishing, and more. Less than 1 hr. from Crystal Bridges Museum or Razorback Stadium

History

Established in 1992.

Cliff Cottage Inn, with 5 houses right downtown,  was established 2 decades ago by current owner after she spent 7 yrs. sailing alone in the Pacific. Cliff Cottage with 2 large suites overlooking downtown, is an Eastlake Victorian on the National Historic Registry built in the 1880's and used as design for Sears' first kit home.  Artist's Cottage is a 1920s arts & craftsman renovated into 2 elegant suites in 2004. The Place Next Door was designed & built by the innkeeper with Great Room for small weddings & 2 Jacuzzi suites upstairs. Zelda's is an historic artist's studio with private hot tub on deck in woods. A Secret Cottage is a 1930s arts&craftsman totally renovated into an whimsical safari-themed cottage overlooking downtown with private outdoor hot tub.The inn has received many awards including named #1 Most Popular B&B in Eureka Spgs by TripAdvisor and their Award of Excellence 3 years in a row; named "One of Top 6 Most Romantic Inns of South" (Romantic Destinations Mag.)

 

Company Info:

Rating: 3.00

Address: 42 Armstrong St, Eureka Springs, AR, 72632
  • Mon: Closed
  • Tue: Closed
  • Wed: Closed
  • Thu: Closed
  • Fri: 3:00 pm - 5:00 pm
  • Sat: 3:00 pm - 5:00 pm
  • Sun: 10:00 am - 1:00 pm

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Comments (2):

1. Sas L.
The Cliff Cottage Inn is the reason so many people are reluctant to stay at a B&B. What was supposed to be a relaxing weekend in one of our favorite small towns has turned into a complete nightmare that has unfortunately made me not want to return to the city at all.

We typically stay at another B&B during our trips to ES, but we made an exception when that one closed down. Right away, when entering our room, we were both underwhelmed and couldn't understand what warranted the higher-than-average cost. The carpet was very worn, with a lot of stains on it. There was a rather large stain on the quilt, indicating it hadn't been washed. There were also dirty glasses for the coffee, and cracked tiles near the Jacuzzi. Another thing: if you stay in the Collette room, you will share temperature control with the suite across the hall. Probably not a big deal in the fall or spring, but when the temperature is hovering around 90 degrees, it would be nice not to have to deal with a temperature war with the people across the hall. They kept turning the A/C off so it was 81 in the room. Gross.

We had luckily brought some red wine with us for the weekend, but the owner had rules posted all around the room, one being that red wine was not permitted in the suite. Fine, we said, we'll drink it on the porch.

We enjoyed the rest of our weekend in ES despite the below-average accommodations, and went on our way home. That's when the drama started.

Sandra (the owner) sent us a horribly rude and severely unprofessional email, indicating that she was charging our credit card for a ridiculous amount of money due to stained linens.The rudeness and complete vagueness on the stains made us feel very weird about the whole thing, so we emailed back asking for more details. She sent an even more rude email back saying that her housekeeping team spent nearly 4 hours cleaning the stains that covered two bathrobes. The only thing we could think was that my pink swimming suit left some mild dye stains on the bathrobe that could easily be washed out. But no, she says the stains are red, not pink. She said she investigated the room and discovered a red wine bottle, and she accused us of spilling wine all over the robes. She said she was appalled at us, and has never had such damage done to her room in 33 years. She also said the bit of sand left in the bathtub was "not appreciated." We did not realize we would be performing as our own housekeepers when paying nearly $500 for a 2-night stay. We are not really sure how to respond to, quite frankly, crazy accusations. We asked for proof to supplement the credit card charge she put through, and never heard back from her. We are going through our credit card to get the charge removed.

She verbally harassed us through email, even after we explained to her that the linens were completely fine when we left, and we think we would have noticed if they were both 100% covered in a red stain. Sandra is obviously not  cut out for working in hospitality, as demonstrated by her complete lack of decorum. She continues to write (rather unprofessionally) about the "terrible guests" she had stay with her this weekend on the inn's social media pages. We're still shocked at the utter tackiness and lack of customer service skills.

19/06/14 | Link | Rating: 1.0
2. Terri J.
Just returned back to home from a 5 night stay at the Cliff Cottage B&B. We needed some downtime and made an excellent choice in picking this location. Upon arrival to our room, we discovered some yummy cookies and for later, a chilled bottle of wine.  Our room was very cozy and quaintly decorated. The bed was extremely comfortable, the whirlpool tub was a hit and the location was within walking distance to restaurants & shopping. Our room came equipped with a full size coffee maker, custom blend coffee and REAL half and half in the refrigerator.  We had our breakfast served each morning on the front porch and enjoyed the morning. The innkeeper is a wonderful hostess and an excellent chef.

11/10/11 | Link | Rating: 5.0