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Best Western Airport Inn in Phoenix, AZ

Best Western Airport Inn in Phoenix, AZ

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Welcome To Best Western Airport Inn!

Best Western Airport Inn Is The Ideal Venue For The Business Or Leisure Traveler To Phoenix.   We Are Conveniently Located 1 Mile South Of Phoenix Sky Harbor Airport And 1 Mile Away From The Car Rental Center. Our Proximity To Sky Harbor Airport And The Neighboring Car Rental Center Is A Big Reason Many Guests Choose Our Phoenix Hotel.  Are You Tired Of Paying For Parking While You Are Away On Your Trip? Take Advantage Now Of Our Sleep, Ride And Fly Package And Save Time And Money!

Here Are A Few Additional Reasons To Choose Our Hotel:

24-Hour Shuttle To And From Sky Harbor Airport (1 Mile)
Free Shuttle To Sky Train/Light Rail Connection At Sky Harbor Airport
14 Days Of Free Parking With A One Night Stay
Full Service Restaurant On Site,  Serving Breakfast (Fees Apply), Lunch And Dinner
Swimming Pool And Hot Tub
Free Wi-Fi In All Guest Rooms
Complimentary Business Center
Complimentary Grab-N-Go Coffee, Bananas And Crackers From 3am-Noon

Nearby Attractions Include Shopping, Restaurants,The Phoenix Convention Center, Downtown Phoenix, Downtown Tempe, Arizona State University, The University Of Phoenix, The Desert Botanical Garden, The Phoenix Zoo, Chase Field And The Us Airways Center.

Come Stay With Us And Stay With People Who Care!

 

Company Info:

Rating: 3.76

Address: 2425 S 24th Street, Phoenix, AZ, 85034

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    Comments (21):

    1. Brian H.
    not a bad place to stay. the staff is fairly helpful, but doesn't seem to like their jobs too much. i was greeted with an audible sigh upon check-in like i just interupted a thrilling game of solitaire. the room was clean and comfortable, but this IS by the airport, so bring some earplugs. the "high speed internet" they advertise and offer is nothing but wireless dial-up at best. but...the price is right, and there is a cool bar/lounge next door.

    2/29/08 - I left some dress shirts in my room upon checkout, and when I got back to California, I called them, and they sent them out UPS at no charge!

    26/02/08 | Link | Rating: 3.0
    2. Ginger L.
    One of the reasons I tried this hotel is that the airport shuttle I use from the Verde Valley has dropped several people off here every time I've used the shuttle. So I thought I'd try it. Had I written this in the first 10 minutes I was on the property, this would have been 1 star. The front desk clerk left me standing at the front desk during check in for five minute...twice...to answer the phone in another room. I HATE that ~ it's one of my customer service pet peeves. She didn't smile, or apologize, or even make eye contact with me during the entire, long check-in process. The room was wonderful and deserves 5 stars ~ the bed was comfy, the room offered a "clean remote" with the flat-screen TV. I had a first floor room and there was no noise from the parking lot, the upper floors or even the planes from the airport. I loved that unlike other hotels that don't start breakfast till 6:00 when I often need to be at the airport before that, they had a great selection of coffees, teas, fruit, cookies and crackers available beginning at 3am!! The shuttle was ontime, and the room was competitively priced. I will definately stay here again.

    23/10/12 | Link | Rating: 4.0
    3. Dena L.
    So not worth it.  Front desk staff had an attitude.  Did not care we were part of the Best Western membership award program (not right tier I guess!). The room was so so and the staff did not make me want to feel better about it.

    I will give a bit of a shout out to the restaurant that is adjoining but not affiliated.  Nice staff and decent food,  (Sam in the bar is great).

    12/02/13 | Link | Rating: 2.0
    4. Brad W.
    Once again, make sure you book online under internet rates or the promotional rates, as you can save up to 20 bucks a night this way. Easy check-in and the entire place is smoke-free which is great. Most rooms have their own balconies and the AC and internet work great at this place. They only serve free coffee and banannas from 3-7am, which is unusual, but I found the mini-coffee maker in the rooms very handy for coffee and tea. In this case, there is no dirty carafe to deal with, so that makes it cleaner in my mind - cup goes under, water and coffee slides right in, so it's a good arrangement. Also nice touch is the endless shampoo dispenser and two queen bed rooms all come with mini-fridge, so i thought this place was nice to stay in for  afew days.

    31/08/12 | Link | Rating: 4.0
    5. Carrie W.
    This very nice hotel for the money...love the balcony staff was extra friendly and room was neat and clean definitely would stay again!

    05/04/14 | Link | Rating: 4.0
    6. Michael L.
    Last week we had a flight from Heathrow to Phoenix with a flight to Reno, well we did not make the Reno flight so we needed a place to stay until the next available flight.

    Checking the board at the airport of hotels we choose this one. We called made a reservation and they sent the shuttle to come and get us, it arrived with in ten minutes. The Paris shuttle could learn a thing or two from this place. The driver was friendly and drove in a safe manner.

    When we arrived we were greeted nicely and checked in quickly.

    The room was down the hall on the ground floor, the hall seemed a bit dingy so was surprised when we entered the room to find a nice large clean well appointed space. The beds were very soft almost bouncy. The shower flowed well with nice hot water. I could not get on to the wifi so that forced me to do what I should have been doing in the first place, sleep. We had requested a wake up call and a space on the shuttle for the next morning. Well we had awaken early and got ready to leave an hour before our planned departure.

    Lets just say the night time desk crew is a bit cheerier than the morning. Although the shuttle driver was nice. We got to the airport easily.

    The area this Best Western is located is not really where I would choose if it were an extended stay in Phoenix, but for the purpose we needed it did us well.

    08/10/13 | Link | Rating: 4.0
    7. Dean J.
    Clean comfortable, only downfall was the noise from the airplanes flying over and rattling the room. Love that they allowed my dog :-)

    06/03/14 | Link | Rating: 3.0
    8. Tani G.
    Hotel was extremely accommodating and the staff was very helpful. The airline lost our tickets after wed checked out and the next flight wasn't for 8 hours. Not only did they send a shuttle to pick us up bit they also let us check back into our room.

    18/08/14 | Link | Rating: 5.0
    9. Marissa S.
    Hotel was absolutely accommodating. We had a mix up in travel plans and the hotel went above and beyond to make sure we were taken care of. Beautiful pool, clean rooms and the Roadhouse restaurant attached is a nice bonus. Completely happy with my stay here!

    18/08/14 | Link | Rating: 5.0
    10. Todd T.
    Had to stay here due to late arrival due to LAX shooting.  We arrived in Phoenix around 7pm and didn't want to drive to Sedona till following day.  Was eating dinner nearby and searching for a hotel with my phone.  This hotel came up and was a good price.  We only needed to sleep here so it was ok.  This was the second BW we stayed at that didn't have breakfast included.
    The restaurant is not affiliated with hotel, didn't try restaurant.
    There are 2 computers to use free of charge in lobby with a printer.  Didn't get to try the pool.
    Also stayed here the night before our flight back home.  This hotel is a short drive back to rental car at airport so thats why we chose this hotel.  They also offer free airport shuttle if needed.
    Had free wifi which was nice.
    Book online to get best rate.

    03/12/13 | Link | Rating: 4.0
    11. Cristina M.
    Wow, what a horrible experience. So bad that I had to cancel my reservation for my stay on the way back.

    I stayed here with my two children for one night in March. We got in kind of late and checked in around 9:30 pm. Check-in was fine. We let the clerk know we needed a ride to the airport in the morning and it turns out that you can leave your car there if you're planning to stay on your return trip and the stay is 14 days or less (I asked after a friend informed me you can do this--beats paying for airport parking!). We were flying to Hawaii and would be gone for 10 days, so this was a good deal.

    Our room was on the ground floor and was not nicer than a Motel 6 as far as I remember Motel 6s being from when I was a kid. It was hot and humid in the hotel so I turned on the AC. That clanky piece of crap managed to wake me up every single time it went on during the night. A HORRIBLE night of sleep.

    To make matters worse, there were a bunch of college-aged drunk kids staying in the hotel who showed up around 10:30 pm. They hung out right outside of my door and were up and down the stairs laughing and being obnoxious until 1 am. I typically am not shy about sticking my head out the door and telling people to be quiet, but since I was alone with my kids, I didn't think it was the best idea. I called the front desk around 11 pm and they said their driver (who doubles as security) would drive back there when he returned from the airport, in about 20 minutes. It was not 20 minutes, that's for sure. Considering we had to be up at 5 am, waiting ANY amount of time was infuriating. They should have had someone on the premises who can act in the capacity of a security guard or something. I heard the van drive by around 1 am and that's when the inconsiderate a-holes finally went up to their rooms.

    In the morning (at 5 am) I couldn't help myself and as we were heading to the front desk to catch the shuttle, I knocked loudly on one of the doors of the worst offenders and called them jerks. Passive aggressive, I know, but whatever. In the lobby, while waiting for the shuttle, I heard other guests complaining about the loud jerks, too.

    The shuttle ride was fine; the driver was a nice guy. There was no way in hell, though, I'd be staying there on our way back. I was worried about my car the entire time we were gone and I didn't cancel my reservation until the day we were supposed to leave HI and stay there again. We got into PHX around 10:30 at night and we waited for the shuttle with about 5 other guests who were staying there. Shuttle after shuttle came for other hotels and ours didn't show up until 11:20 pm. I didn't want to draw too much attention to us since we weren't planning to stay so I didn't complain much. When we got to the hotel, I tipped the guy well and we booked it to the back of the hotel to my car. Thankfully, my car was fine and we made the 10-15 minute drive to a much nicer place--the Hilton Garden Inn. That place cost about $80 more and the AC was still not very quiet, but the hotel was quiet and I turned off the AC and surprisingly wasn't hot. Anyway, that's another review.

    I will NEVER stay here again. Ever.

    19/04/14 | Link | Rating: 1.0
    12. Ree K.
    We ended up at the Best Western after our flight got cancelled, very nice hotel just to spend the night. The rooms were nice, but no continental  breakfast, but the attached restaurant does have a full menu.  The front desk clerks are very nice and helpful. The vending machine is on the bottom floor. It is close to the airport and they do have shuttles that run every 15 min. Which is very nice if we ever get canceled will definitely  stay again

    11/12/14 | Link | Rating: 5.0
    13. Crystal S.
    This is a very clean, nice hotel! Designated smoking areas. No issues being SO close to the airport. Easy check-in! Good water pressure in the shower....what more could you want!

    Had to take a star for the 9 a.m. wake up calli didn't order!

    09/08/14 | Link | Rating: 4.0
    14. Cathy B.
    Room: 4
    Location: 2
    Total: 3

    I was on a "Great American Roadtrip" where we made no reservations so everything was dependent on internet searches. On our final night, we needed a place to stay to catch an early morning flight out. We saw this place is really close to the airport. The room itself was clean and there's free parking. For the price it's great, it's a very clean room and conveniently located hotel because it will take you like 10 minutes to get to the airport. However!!!--- apparently we were in the hood and for 2 minutes, my life was real life Breaking Bad. Before we went to bed, a guy started pounding on our door and I almost had a heart attack after he jiggled the doorknob. He didn't get in and everything else was drama free. I'm not saying you're gonna die but I am saying know what you're getting into! So that's that. PS-No free breakfast either which is usually expected at these place. They have a restaurant/bar attached to the hotel, but it's really pricey!

    02/05/14 | Link | Rating: 3.0
    15. Terence C.
    Great place for travelers to stay. It's very close to airport and the hotel is clean and smells good.

    It's a little noise, since it's very close to highway I-10, but you can ask the room on other side of the plaza. So it's much quiet. The restaurant in the hotel looks really nice and food are great too.

    09/10/14 | Link | Rating: 5.0
    16. Monica E.
    The hotel is situated for the airport so, no, this is not necessarily the best spot to plan your 60-member wedding reception, honeymoon or 1-year anniversary.

    Granted, they do have several banquet rooms. Interesting.

    But for you travelers who need a quick, easy and no nonsense location to rest your head and bones before skipping off to your next location, this may be the place for you.

    Couple of things to know:

    1. It is pretty much within walking distance of the airport, which is in one of the largest cities in the country. So you're going to hear sounds pretty much all night. The AC/Heating unit drowns out the sound very nicely.
    2. This place gets packed. But kudos: With your stay, you can park your car for 10 days at no additional fee. And they offer a shuttle service (reservation required).
    3. The prices, from what I could tell this beautifully warm January month, peak out at around $100 for a room. $100 for an overnight stay. I know what you mean. But, again, you'll likely save something like $45 in parking by avoiding the airport. Pays for itself.
    4. Check-out time is at noon, which is pretty awesome. Sometimes they will allow a late check out at no additional cost.
    5. They have a guest laundry facility on site.

    The room itself was nothing fancy but, at the same time, I did not feel like I was rooming Harry Potter style -- under the staircase. I went with a king. The room was spacious with plenty of breathing room.

    In the room you will find:

    1. A cushy bed with this funny looking miniature pillows
    2. A desk and flat screen television set (I never turned it on, so not sure about channels)
    3. A very potent AC/Heating unit (I set it to 60 degrees and almost froze myself out within the hour)
    4. Dispensable soaps and lotion. The shower has shampoo, but no conditioner, which I found to be so so strange. Also, the fragrance is nicely androgynous -- good for male and female-identified individuals easily.
    5. The free WIFI can be somewhat slow.

    They also have motorcycle and also oversized vehicle parking, computer and printer terminals out front in the lobby, a fitness room and a designated smoking area. There are no smoking signs all over the place -- and a $250 fee if you smoke in your room.

    The are two saunas and the pool measures at 8.5 feet at its greatest depth. How fun is that! The jacuzzi is kind of rickety but, hey, it works.

    Also, unlike many other Best Western locations, this place does not have a warm breakfast included. There is a restaurant attached -- Rodehouse is the name (every time I hear that I think of that Family Guy episode where Peter is driving around, kicking the steering wheel and saying, "Roadhouse," with every turn). I didn't try the restaurant, but it is traditional American -- standard breakfasts and steak on the menu for dinner.

    And they have soda and snack machines, which may serve some of you well. There are virtually no restaurants around, and (besides Roadhouse) certainly not within walking distance. The nearest drug or convenience store is something like three miles away.

    But, in all, a decent find for budget travel.

    26/01/14 | Link | Rating: 4.0
    17. Linda M.
    Best Western hotels is our hotel of choice. Always very comfortable and clean rooms with noticeably nice employees and this hotel did not disappoint. Picked this particular hotel because of the close proximity to Chase Field. YES there is airplane noise......that's why this hotel is called Best Western AIRPORT Inn but this did not bother us at all.

    24/04/15 | Link | Rating: 4.0
    18. Janet N.
    Conveniently placed close to the airport, rental car service also close by with big rooms that are clean and come with basic needs.

    I came in with my mother to the lobby where our room had already been reserved, showed proof and was given our two room keys and directions to our room. We took our car around back and was able to park right in front of our hotel room.

    The basic room was spacious, with two Queen sized beds, bathroom/shower, TV, refrigerator, of course AC and wi-fi. We loved our room, it had every thing we needed except for a good coffee maker and microwave. The coffee maker was more of a water boiler and the microwave was available in a small cabinet in the lobby, which looked to be dated from the 80s. There is a pool and hot tub available, which was nice and the area we stayed in right near the pool, downstairs was pretty quiet for the weekend. They did a great job in cleaning up the room, though I wished they provided soap, shampoo that weren't dispensed from their shower and without having to ask at the front desk. Also there is no free breakfast, but provide room service dining from their restaurant out front.

    The only cons are the lack of microwaves in room, safe didn't work, inefficient coffee maker, noisy AC that rattles while it's on and has a touchy thermostat. Also, check your doors when you do leave your room as I noticed after double checking even without a key card opening the room was indeed possible. Other than that Best Western Airport Inn did a great job of keeping the place clean and providing a comfortable stay here for us in Arizona.

    26/05/14 | Link | Rating: 4.0
    19. Jade G.
    CLEAN!! :) I worry sometimes about hotels. The thought of how many people stay in them. This place is wonderful. I left a hotel earlier tonight bc it had hair and grime everywhere and smelled and was in a terrible part of Phoenix (I wasn't in charge of booking ;) but this place is so affordable, especially if you have AAA and I booked it 10 mins before showing up over the phone. I travel for work very very often and I usually stay in marriotts and hiltons and this particular best western just as clean and even smells so good when you walk in. I'm very happy with this room.

    16/05/15 | Link | Rating: 5.0
    20. Yesenia M.
    Horrible service! We were told to go to the wrong room. Go back, apparently it was OUR fault because the lady circled the wrong room # on our map. Did not offer anything to remedy the situation, nor when asked to.

    I'm DEFINITELY sticking with Choice properties next time.

    Plus side, room is clean.

    18/04/15 | Link | Rating: 2.0
    21. Monsieur I.
    SOME TALES YOU DON'T OUTGROW

    As a kid in Asia, we didn't grow up with fairy tales like Little Red Riding Hood or The Three Bears.  Instead, our grandma scared us shitless with ghost stories.  Yeah, there were useful life lessons buried in those stories, but mainly, we were scared shitless.

    What I'm trying to say is this: to most of you staying at this Best Western, a large mirror in front of the bed is probably no big deal.  You can turn off the lights and snore away because no one worries about big bad wolves or bears in a hotel room.  To me, however, that mirror meant I had to sleep with the TV on the entire night.

    Me and my bags were dumped here by US Airways because they F'd up and had to reschedule my business flight.  It was already 1 in the morning when I checked in.  Despite my seriously crappy mood, the 2 guys behind the counter acted in a remarkably friendly manner...more so than your typical clerks.  I noticed they were sort of dressed casually, and it's possible the real employees were gagged and tied-up somewhere in the back.  

    In the lobby, there were sandwiches and snacks for purchase.  My room was clean and odor-free.  Though I left the TV on, the bed was comfortable so I slept sufficiently well, but had this strange dream about Chuck Norris eating a burrito on the Total Gym.  The main advantage of this Best Western was that the shuttle back to PHX airport was on time and the ride was just a few minutes.

    Other than Best Western's failure in accounting for possible apparitions in their room design, I was satisfied with my stay.

    15/03/15 | Link | Rating: 4.0