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Drury Inn and Suites Phoenix Airport in Phoenix, AZ

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Company Info:

Rating: 4.42

Address: 3333 E University Dr, Phoenix, AZ, 85040

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    Comments (26):

    1. Jamie M.
    We had to stay here because of a missed flight, but it was such a great deal for such a great hotel. There was free food, drinks, and transportation. Every staff member there was so incredibly nice, especially Eugene who takes care of transportation. The rooms are very nice as well.
    I would stay here again if I were ever in Phoenix.

    17/01/12 | Link | Rating: 5.0
    2. Mitch M.
    Good price, friendly staff. I was really impressed with the hotel for just under a $100, a really great value. The breakfast was quite a spread, with REAL eggs, which is unusual for a hotel. The only disappointment I had was when they ran out of coffee, and seemed like a really long time to bring out another pot (it was a huge industrial-size container). It wasn't busy at all, but within minutes, several employees walked over and tried to tap the coffee pot. I just thought it was unprofessional to know they ran out of coffee because the employees kept drinking it. Then a few of them stood around talking and waiting. Finally the coffee came out...guess who filled their cups first? The waiting guests? Guess again.

    12/10/12 | Link | Rating: 4.0
    3. Tammy F.
    Very nice hotel. Staff was friendly. Lots of eminities. Would stay again if in the area.

    20/09/12 | Link | Rating: 4.0
    4. Joe Z.
    Friendly staff, free wifi with good speed, free drinks 5-7pm, free breakfast, free long distance calling.  $120/night not exactly cheap, but nice hotel (rooms wrap around an tall open ceiling lobby).  Rooms fairly nice, wasn't keen on the bathroom.  The fan in the ceiling was so loud, I unplugged it.  The towel rack was INSIDE the shower (hello? water and towels don't mix, how bout mounting that outside the shower?)  Also the handle on the mixer was loose, and no soap dish to set down the soap (had to set it down on the tub).

    30/09/11 | Link | Rating: 4.0
    5. Alfred K.
    Great price and staff. Clean and modern rooms. Pets stay free. Would definitely stay here again.

    19/11/12 | Link | Rating: 5.0
    6. Scott D.
    My wife stayed here while transitioning to Arizona and enjoyed her stay. The hotel seems modern and they are currently renovating the place; so far so good with the improvements.

    31/08/11 | Link | Rating: 3.0
    7. Tori G.
    amazing!!!! if you are traveling with or without family you will want to stay here. the hotel is spotless, customer service is outstanding and everyone from housekeeping, front desk to the chefs go out of their way to assist you anyway possible and make your stay the most pleasant. thank you.

    05/02/14 | Link | Rating: 5.0
    8. Matthew L.
    Best hotel I have ever stayed at, and I stay at a lot of hotels. Good price, totally happy and friendly staff, free food and drinks and renovated rooms. 5+ stars!

    I have asked the staff if they receive special training in customer service, because it is evident in all of their dealings with their customers.

    They have also received the JD Power and Associates Customer service award 6 years in a row....

    Thats how good this hotel is...

    29/12/11 | Link | Rating: 5.0
    9. Aj M.
    I attended training for my job in Tempe and had a choice of either this hotel or a very well known premium hotel chain.  I chose the Drury and after talking with other employees who chose the big name chain I was extremely happy with my decision.  Their breakfast was basically a continental meal while I had a hot meal including eggs, bacon and biscuits not to mention a hot dinner as well (dinner was not even an option at the big chain).  I'm not saying all the food was freshly prepared and great, it was all microwaved and by day 5 it had lost its appeal but it was miles ahead of what the other hotel offered.  Hotel staff was always friendly and the hotel shuttle was great.  What I think I appreciated most was the wifi.  Free, lightning fast and no hassle to enter passwords, I brought my Xbox and did not notice any lag.  The Drury is on my list of hotels I would not hesitate to stay at again, all around great experience.

    01/12/13 | Link | Rating: 5.0
    10. Brad W.
    First off, the hotel is not next to the airport - it is a 10 minute drive, but they have a free shuttle. Some staff are nice, but Frank the driver/engineer, was the most friendly and helpful. Stayed here for five days and sampled most things offered. The rooms and beds are excellent with cold blowing AC, but some rooms have smaller balconies and you are close enough to hear neighbors on their patio.
            The breakfast bar woman from the Philippines was nice also, but  don't expect anything gourmet at the Evening Kickback or Breakfast. It's more of a microwave party as they nuke the chicken tenders/meatballs/mac and cheese and baked potatoes and all are frozen bagged items. Three free drinks each night is a bonus and you get a choice of  beer or wine or basic mixed drinks. The breakfast is similar to the Hampton Inn, right down to the same potatoes and powdered eggs. The pool is tiny also and the patio out front is nice, but needs more shade.

    05/08/13 | Link | Rating: 3.0
    11. Alan V.
    Like everyone says, this is a great hotel especially next to the airport. I booked this hotel with a discount coupon from US Airway. The staff was very friendly and the lobby was spacious and beautifully decorated. Room was very clean and nice. Bathroom looks like it has been recently renovated because the floor, toilet, and tubs were sparkling clean. They even have soap, shampoo and conditioner dispensers! Free Wi-Fi as well! This rivals many of the 4 stars hotels I've stayed in. If you're adventurous, you can even check out some of the strip clubs down the block.

    24/12/12 | Link | Rating: 5.0
    12. Russ J.
    We had to travel from Vegas to get neuro evaluation on our 1 yr old puppy.. Neuro recommended this hotel. We were greeted by a wonderful staff who were concerned with our baby. The room was one of the cleanest we've experienced - spotless.. Our beagle was welcome and they have area for dogs to do their business. Dinner free! Breakfast free! 3 drinks each free! Free wi-fi! Free business area! Great priced 1 bedroom w/ living area!  Nice young lady tending bar in restaurant that listened to our story :) We HIGHLY recommend Drury Hotel! We will definitely stay at this wonderful place on our travels with our puppy :)

    04/10/13 | Link | Rating: 5.0
    13. Irma B.
    Very nice, had a pleasant stay at this hotel good people....free popcorn drinks, breakfast and dinner.  My son and 2 of his friends who also stayed at this hotel had a taekwondo tournament the following day from our Initial stay, we asked an employee where we could go to get our last training session going, the guy gave us a conference room so our kids can kick and get ready for the next day WOW talk about going above and beyond Very pleased would love to stay again.

    09/03/14 | Link | Rating: 5.0
    14. Krysta R.
    Stayed here for 4 weeks. Never had an issue, always friendly! They have a delicious breakfast and also some snacks at night and complimentary adult beverages. I love this place. A month later I had to come back here and I stayed there again for free because I had accumulated points for the 4 weeks I stayed there before.
    Seriously this is a great hotel, great service, and great location! Off the 10/University.

    14/08/13 | Link | Rating: 5.0
    15. David H.
    Stayed just one night but saw enough to want to purposely take trips to Phoenix just to stay here again. The rooms were great, staff couldn't have been more helpful, and the complimentary dinners & breakfast topped everything off for my experience!

    I was here with some friends and we all brought our kids for a tkd tournament. We wanted the kids to get a few practices in but the gym was too small. We jokingly said it would be awesome if they let us use one of the conference rooms when we saw a representative, asked if there was a place we could use, and he let us use the conference room for our kids. Talk about going above and beyond!

    11/03/14 | Link | Rating: 5.0
    16. David W.
    This was my first stay at this hotel and I must say it was an excellent stay.  Very comfortable accommodations, super friendly staff, and a nice selection for breakfast.  I did not get to partake in the evening reception however I like that when hotels offer that to their guests.  The rates are low...  I've paid more at other properties and had gotten less...  They have a free 24 hour airport shuttle available that runs every 30 minutes...  Upon check in, the desk person was extremely busy however he still made it a point to acknowledge and greet us while we waited.  If I can make only 1 suggestion and this is me just being extremely nit picky...  The shampoo, body wash and conditioner pumps in the shower need to go...  That is likely only my issue and most anyone else would not care.  Thank you for a wonderful stay!  I'll see you next time!

    28/12/14 | Link | Rating: 5.0
    17. Selma C.
    Had a wonderful experience at this hotel very clean staff  is very helpful  and nice and attentive from check in to checking out the breakfast and the happy hour was great the beds were so comfy we will be looking out for drury hotels on our next trip and recommend it to our softball team for tournaments

    01/03/15 | Link | Rating: 5.0
    18. David R.
    I stayed here on a recent trip to Phoenix. This was my second time staying at a Drury hotel. It was consistent with my stay at a Drury property in Greesnboro, NC.

    Here is my only negative observation. The business center computers are obviously running an older version of IE. I was not able to view files on my SkyDrive to open and print some documents.

    More importantly, the room and bed were comfortable. The breakfast was good also.

    07/12/13 | Link | Rating: 4.0
    19. Mark R.
    I stayed here for a week in Februrary.  I enjoyed Phoenix very much.  I have stayed at
    4 different Drury Inns around the country so far.  I like them.  I have no complaints with the hotel itself.  The free stuff is nice.  The staff was accomodating and friendly.  But,
    I probably wouldn't stay at this location again.  It's in an industrial neighborhood.  There is a pancake place maybe two blocks one way.  There is a gas station maybe 6 blocks another direction.  The nearest recommendation to eat was 5 miles away.
    The views out the window are sketchy.  The location is convenient to driving to different parts of the area.  Just not an area that feels uplifting or convenient to anything in a few minutes.

    05/04/15 | Link | Rating: 4.0
    20. Cullen S.
    Got stranded in Phoenix due to a missed connection on the way to Hawaii. Luckily the Drury Inn salvaged what could have been a terrible evening.

    Everyone is super friendly and helpful. Every guest gets free breakfast, free dinner, and three free cocktails per evening. Wifi is free. Everything is free!

    The dinner the evening we went a buffet of hot dogs, pasta & marinara, baked potatoes, meatballs, salad, broccoli cheese soup.

    25/08/14 | Link | Rating: 5.0
    21. Monica O.
    Had company in town for the week and booked the stay at Drury Inn & Suites. Now I have driven by this place many of times when on the freeway and never once did I think to check them out, glad I got the chance too.

    Room 617 was the one, on the 6th floor with a view of the airport & freeway, but really it didn't matter I could watch the planes all day.  Inside the room was a huge king size bed, a flat screen tv, a love seat, coffee table, microwave, mini fridge, coffee maker and of course closets & dressers. The bathroom was nice too, inside the shower was a dispenser for shampoo and conditioner, kinda cool I thought.

    The room was clean the staff was friendly, and the cost wasn't something that would break your pocket book. Over all it's a great place if you are staying in the valley for a few days, and I'm glad I got to check it and I will be referring  it to out of state family and guest for next year for my  daughters wedding :)

    30/09/14 | Link | Rating: 4.0
    22. Errol M.
    I enjoy hip & cool downtown hotels as much as the next guy, but when I'm traveling because I have to, as opposed to wanting to, I go for the most bang for the buck. The Drury brand is pretty hard to beat.

    This particular Drury at the Phoenix airport sits in a row of similar mid-rate hotel chains, and it comes down to what amenities are important to you. I'm big on Drury's fast & free WiFi and their daily three-hour hot breakfast buffet, and the 24/7 airport shuttle & lobby coffee service is a big plus too. (The one-cup in-room coffee things just make me laugh.) I've never taken advantage of their weekday "Three-drink with Bar Food" complimentary evening deal, but I can't imagine it's all that bad. Especially if you like three drinks and bar food.

    It pretty much comes down to great beds, soft sheets, and while you're not going to get manly-man showerhead pressure here, I get they're being efficient, and not hearing everyone else showering within a three-room radius is a bonus too. I didn't rent a car and use their free parking either, but Ubered & Lyfted my way through all parts of Phoenix. The most expensive ride cost me $25.

    One last thing - I rarely see the same staff at upscale trendster hotels, but a couple of days at this Drury and the people working here and I were calling each other by name. I never got the feeling it was just showbiz, I think they were genuinely interested in how my day was going. I could be wrong, but it was a nice touch. And it makes me a fan.

    03/10/14 | Link | Rating: 4.0
    23. Meghan M.
    Over all this is a nice hotel to stay. It is clean, spacious, close to the airport, and price friendly. Here is my detailed review.

    Cost: I was there for a school, so we were given a student rate that is cheaper than the regular one. It was about $65/75 a day. Not bad at all. The regular rate is still good for all that you get.

    Service: Everyone who served in the kitchen area was so kind and helpful! The front desk staff and some management (Jessica) was a hit or miss. The young guy who works nights was super nice and helpful when I checked in. Jessica always seemed too busy to help or annoyed. whatevs.

    Food: There is no restaurant or bar on site. They serve a hot breakfast and dinner in the evening, along with three alcoholic beverages. Breakfast consisted of eggs, sausage, biscuits, gravy, cold cereal, waffles, oatmeal. Dinner is much less desirable. They serve the same combination of foods. Hot dogs, meatballs, penne pasta, chili, chicken fingers, soup, and salad. So, if you're not into that then you have to order take out or hope you have a rental car to drive yourself elsewhere. They do offer shuttle service down to Mill ave (which is where other places are located ) but you are at the will of the drivers and their availability.

    The room: Large king bed, spacious queen sofa bed, flat screen tv, clean bathroom. Can't complain at all. Slept like a baby! Free wifi too!!!

    20/01/15 | Link | Rating: 3.0
    24. Mike L.
    Stayed here twice within a month. Its located just off the I-10 freeway, but noise wasn't a factor when trying to sleep.  Staff always has a friendly greeting, willing to help if needed. Rooms are clean and neat. A free breakfast is served in the morning, with a nice selection of food. In the evening they put out a appetizer selection and you get three free drinks per night you stay. A great way to end a day. I enjoyed having some appetizers, drinks and then a relaxing soak in the hot tub.
    Overall, if I needed to stay in Phoenix again, this would be the place.
    One thing, their our not many restaurants in close proximity to this hotel.

    14/02/15 | Link | Rating: 4.0
    25. Mackenzie K.
    we stayed here during superbowl weekend and I would say one of the better non- chain hotels I've been to.
    guest services- Very polite, upbeat. They were just friendly( gave us scissors to cut something) there's always someone at the front desk which was nice. At night the employees who work in the dinning area were also kind and helpful. Housekeeping takes their time though, it was almost 5 one night and our room still wasn't done.  

    hotel room- clean, updated. Ours had a mini fridge, two beds, desk, full bath/ shower and a large closet, big tv and porch.

    lobby / dinning area-clean, updated and the food was AWESOME. EVERY single day you get a FREE hot breakfast, hot dinner and 3 free drinks( beer or mixed)whhhhaaatttt? Talk about amazing!

    pool-it was rainy when we were there so we didn't get to test it out, but after looking at the amenities, it's seems like a very nice pool area. They also have a small gym that looked useful.

    parking- They do have a large parking area, that's not shared with another hotel or restaurant. There always seemed to be spots.

    relativity to attractions - I would stay at this hotel if only I needed to be close to the airport. it's kind of far to taxi to places near, and walking would not be a option.
    Overall I had a gray experience and if I ever need to stay close to the Phoenix airport I'll be sure to stay here.

    17/02/15 | Link | Rating: 4.0
    26. Vanessa J.
    Never heard of this place! Totally love this hotel! Definitely a kids choice hotel. The Ritz doesn't do it for the kids. They love the freedom here and all the amenities. Great place and staff! Free dinner and breakfast. Not a bad deal at all. I would recommend this to anyone that is driving past or even staying a few nights. Although I like to venture out this hotel allowed for the kids to want to stay which gave me R&R time!

    05/04/15 | Link | Rating: 5.0