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Drury Inn & Suites in Phoenix, AZ

Drury Inn & Suites in Phoenix, AZ

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Company Info:

Rating: 4.42

Address: 2335 W Pinnacle Peak Rd, Phoenix, AZ, 85027

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    Comments (24):

    1. J C.
    Great hotel and even better services. Staff was incredibly nice and seemed genuinely concerned about us as guests. Many extras too, like free drinks (beer, wine, mixed), hot food in the evening, fresh popcorn in the lobby, as well as a nice indoor/ outdoor pool and hot tub. I would definitely recommend this hotel.

    20/07/11 | Link | Rating: 5.0
    2. Abi B.
    Very clean and comfy too. Woke up refreshed and smiling. Would stay here again in a heart beat. The freebies are AWESOME. Great food and drinks.

    29/03/11 | Link | Rating: 5.0
    3. Mike W.
    Awesome hotel. The facilities are nice and the rooms are clean. These guys are really into giving things out for free - free breakfast, free dinner and, oh yea... 3 free cocktails/drinks for each night you stay! They also have discounted rates for MWU students and a free shuttle that takes you to/from campus.  Will definitely stay here again if I'm in the Phoenix area.

    23/02/11 | Link | Rating: 5.0
    4. Kevin M.
    Checked in last night with a large group of people and gotta say: the staff is super professional and very nice. Clean, quiet rooms. Amenities are quite as nice as the Marriott (small pool), but there is free WiFi (connection is good and consistent) and breakfast and dinner snacks come with your room. So, good value.

    18/06/12 | Link | Rating: 4.0
    5. Jeannie R.
    Our AC broke down late in the day and we needed a place to spend the night. This was the closest pet-friendly hotel to our house, and was cheap so I booked it. Had very low expectations.

    Wow! It's a beautiful hotel! We arrived too late for the happy hour, but did take a dip in the indoor/outdoor pool. Microwave & fridge in our room, staff was beyond friendly, lots of good breakfast choices in the morning, AND my little pooch was welcomed there (without a pet fee!!).

    The entrance/exit is a little weird though - it's curved so you really can only go into or out of the parking lot if you're headed east on Pinnacle Peak. Fortunately we arrived and left at low-traffic times so we made a few illegal turns *blush* Hopefully there's a better entrance that we just didn't see.

    They're pretty skimpy on the toiletries too, and the towels were only slightly softer than sandpaper, but for $75/night I won't complain.

    We'll definitely come back here in the future if the AC breaks again, or we have more houseguests than we can handle, or any other reason we would need a local hotel!

    04/09/10 | Link | Rating: 4.0
    6. Ryan W.
    The answer is yes....

    What can you not like about a hotel that offers a free hot breakfast, wifi, fitness center, happy hour snack, and 3 free drinks!

    I'm a poor college student so saving money and getting good value out of meals is what I live for.  The hot breakfast had fruits, waffles, sausage, oatmeal, assorted breads, eggs, yogurt, and more.  I was satisfied.  The happy hour snack consisted of chicken strips, hot dogs, baked potatoes, chips, and more.  Not exactly 5 star food, but my taste buds were rejoicing after a complimentary meal.

    Now the best part was the 3 free drinks (mixed, wine, beer).  I'm not sure if this was a special or not, but it was a pleasant surprise not advertised.  I was here for a dental school interview, and i am also asian, so the clear choice was to utilize the 3 free drinks.

    The room is a great size.  I only had one person (king bed) so unfortunately I couldn't jump back and forth between the beds, but there was enough space to fit 6 people since there was a pullout bed in the living room.  Everything was neat and clean with good lighting.  I don't have high expectations for soap, towel, and toilet paper quality but the toiletries were on par with most embassy suite level hotels.

    WORD OF WARNING:
    Pack some static paper for laundry or something because the rug will shock the hell out of you.  I don't care if you're wearing dress shoes, socks, athletic shoes, or sandals you'll be given the business without fail.  I tried every technique in the book to avoid it and ended up using a t-shirt to open the door every time...I'm no MacGruber but I did graduate college.

    ~ 12 minute drive to Midwestern University in the morning and there isn't any traffic

    PS. Parking is not a problem since it's a fairly new property there is plenty of space.

    Final Word: Yes

    02/05/11 | Link | Rating: 5.0
    7. Kristy H.
    We recently stayed here with a big group for a wedding that was taking place nearby. The customer service was exceptional! We had to ask for numerous extras and they were more than willing to help us! The hot breakfast was excellent as was the drink and snack hour in the evening. I would highly recommend this hotel!!

    19/11/12 | Link | Rating: 5.0
    8. Terra H.
    Booked this hotel based on location and indoor pool.  Very few hotels in the Phx area have indoor pools.  My daughter loves to swim and with our visit being over the winter and the avg temp 55 degrees, indoor pool was a priority.

    Kendall, the assistant manager greeted us at check-in and took care of the process.  Kendall was the best part of our visit.  He was polite, personable, sincere, knowledgeable and helpful.  He noticed that 2 of our 5 nights were booked at a higher rate and without us asking, he lowered the rate to match the other night's lower rates( saving us $60 )!  

    I asked for directions to our family's residence and he immediately printed door to door directions.

    Once we left check-in, our stay turned sour.  We immediately noticed trash on the grounds leading to the front entrance, smeary front door glass and sticky elevator buttons.  At first glance, our 2-room suite seemed clean, but keep in mind we had been traveling for 12 hours and were weary.  

    Kendall had to.d us about the "kick-back" happy hour/snack happening as we arrived.  We took the dirty elevator down to this complimentary feature, but quickly lost our appetite as we witnessed more debris filled floors, sticky, dirty soda ,chime and a buffet area in need of great attention.  The pasta dish was dried up with marinara bone-dry penne noodles.  The tortilla chips were stale and the utensils we handled were sticky, greasy and/or dirty.  It appeared there was just one person manning this area, serving as food preparer, bartender and everything in between.  Cleanliness was not a priority.

    I did not sleep well because I kept feeling a gritty feeling in the bed sheets.  I finally removed the bedding and used my clothes as blankets.  Once I entered the shower, I saw hair along the floor of the tub that was not mine.

    I reluctantly visited the morning breakfast which was also included with the room.  My expectations were low and I did not eat a thing because of the lack of cleanliness and sanitation.  More of the same from the night before, but also filthy table tops and the same debris and more on the floors,  the TRASH receptacle had a swing door you push to dispense your personal trash and it was covered with dried gravy.  Just gross!

    My daughter wanted to swim after breakfast.  The pool area seemed cleaner than the rest of the hotel and ,y only complaint for the pool area would be the unsafe tile floor surrounding the pool.  In the 30 minutes my daughter swam, I witness 3 separate people fall on the slick flooring.  If you think it's because they were kids running, you are wrong.  2 were adults, and one toddler.  The toddler actually  fell backwards and hit her head on the hard surface.  

    On my way out for the day I stopped by the front desk to complain.  Kendall was working again.  He had been so courteous from the night before I almost hesitated to complain, but I did.  He listened intently and reassured me housekeeping would take extra care while cleaning my room and would address the other cleanliness issues.  He also apologized.

    As I left the hotel that morning, I saw Kendall at the front desk and I complained to him.  He listed intently, apologized and said he would make sure housekeeping

    31/12/12 | Link | Rating: 3.0
    9. Katherine T.
    Great affordable rooms. The place has a good happy hour, breakfast, and smaller indoor/outdoor pool and hot tub (jets currently out of use). Very pet friendly. Recommended.

    31/05/13 | Link | Rating: 4.0
    10. Carrie R.
    As far as a hotel that caters to both business persons and families, I would give this a solid 5 star.  It is not a luxurious resort as a Ritz, but it is very clean and offers a lot of space and amenities.  Being in Phoenix in mid-June, we really needed an indoor pool.  It is a unique indoor/outdoor pool.  Not huge, but every day it was just myself and the boys in the pool.  

    The hotel offers a full breakfast  - hot items like eggs, waffles, oatmeal, etc and cold items like cereal, yogurt, fruit, juice, milk, etc.  At night they have a free reception - basically a free dinner.  Every evening, there is a basic salad, fresh cut veggies, a soup, chips, nachos, hot dogs, baked potato, pasta with sauce and meatballs.  Plus, you have unlimited soft drinks. It is a great value!

    Our room is a large 2 room with small separate kitchen with table, chairs, sink, fridge, micro and large counter.  Living room has a pullout sofa, desk w/chair and large tv.  Private bedroom is large with 2 queen beds and large tv - plus a large bathroom.  Free wireless internet in the room with plenty of tv channels to choose from.  It is perfect for a family or business travel.

    Every worker that I have come across is very friendly and helpful.  I read another review that stated the hotel was not very clean...during our stay, the hotel (our room and all the public rooms) were very clean.  I am a neat freak and it looks like it is constantly being kept up.  All in all, very happy with our choice and I would stay here again!

    14/06/13 | Link | Rating: 5.0
    11. Vin R.
    Awesome hotel! a little on the expensive side but well worth it.

    03/04/14 | Link | Rating: 5.0
    12. Ed L.
    This is a very nice, very clean family hotel. Only problem is the walls appear to be thin and you hear a lot of noise from the hallway.

    12/05/14 | Link | Rating: 4.0
    13. Jim H.
    The staff is very friendly and professional. I would highly recommend staying here. They do everything in their power to make the stay a pleasant experience. I would stay here again.

    08/01/15 | Link | Rating: 5.0
    14. David C.
    My family stayed here recently.  I was most impressed with the professionalism of the staff and the quality of the place  The evening and breakfast  buffets were a great experience.  I would not think twice about staying here again.

    09/08/14 | Link | Rating: 4.0
    15. Abigail P.
    Nice, quiet spot away from busy city centers.

    We've stayed in a Drury before, thus the ability to use points for a King room with jacuzzi.  EXCELLENT!

    Clean, nice and updated with great breakfasts and kid-friendly "happy-hour" though on this visit we did not partake.

    Conveniently located to enough amenities like shopping, dining, massage and hiking, but more restful than being in downtown anywhere-else.

    Staff was friendly and helpful; day attendant gave us an extra-late check-out perhaps in honor of our anniversary.  Evening attendant suggested a "massage parlor" just up on Happy Valley.  Umm, I think the word you were looking for was massage therapy.

    Our room was fine.  Nothing fancy, but clean and comfortable though I would have loved to have the jacuzzi open to the room and a firmer bed.  I did LOVE the jacuzzi and now I understand why they don't put bubble bath, shower get or shampoo anywhere near it (it was in dispensers in the shower).  I used it twice and it filled extremely quickly with as hot of water as I could stand.

    The pool was delightful after a hike in the nearby Deem hills especially with an indoor/outdoor transition.  Did not try the jacuzzi here...why would I?  Private bathing is much preferred.

    Great stay perfect for relaxation!

    26/01/14 | Link | Rating: 4.0
    16. Ashley D.
    Horrible! Will never stay here again! I read the reviews of how nice and clean this hotel is and how it's a non smoking hotel. Yes the staff is friendly and yes they give you free breakfast and dinner ! They do it to sucker you in their shitty hotel. (That cost me 400 for a 2 night stay) the first room the sent me to as soon as I opened the door the overwhelming smell of cigarettes hit me like a ton of bricks ! As an x smoker I was even disgusted !! So I went back to the checkin  where I told them I wanted a new room. They were polite (no apology) and gave me a new room. We dropped off our bags and left to visit the family we are in town to see . After the 6 hour drive from Vegas then visiting with family we were exhausted . I go to lay in bed and it smells AWFUL like a man sweat all day in the sun and rolled around in dirt all day then rolled in my bed !!!  The decor in the room looks like it's from the 70s and does not smell or look clean or new! Do not waste your money here !

    15/02/15 | Link | Rating: 1.0
    17. Denise G.
    This hotel is awesome. It is clean and new looking. When you walk into your room, it feels like you're the first person to stay in it. It has an indoor pool and hot tub. I loved the 5:30 kickback - pretty much free dinner!

    10/01/15 | Link | Rating: 5.0
    18. Courtney X.
    Classic case of don't listen to everything you read!  I usually only really take the Yelp reviews as gospel, but I did look around the internet this time since when I travel for business I can be a bit of a "room snob".  As soon as I heard the phrase " no room service", my excitement level was pretty much in the ditch.  I had read all kinds of weird reviews ranging from smelly, and icky, to someone who claimed the doors locked automatically on the room itself and wouldn't open.  Since I didn't book this reservation, I was very excited to see another hotel choice about a block away just in case.  Boy was I surprised!!!  From the moment I walked into this hotel, I was taken aback at how a smallish and newer player in the hotel game could be so welcoming and very modern looking.  The staff was excellent and completely customer focused.  I asked for a super quiet and higher floor room and they gave me a corner room that I think I only managed to find on the first try once it was so nicely secluded!  Now while yes, I like me some room service, I will say the breakfast offered for free in the morning was adequate and the hot snacks offered every night were a nice courtesy.  Nothing fancy, but if you just want a snack or a cup of coffee you are all set.  There is a really nice shopping center about one exit up the freeway with at least a dozen restaurant choices which was very nice to have.  I am already planning to travel again next month and this will be the hotel I choose.  Reasonable, clean, professional, and great customer service.  What more could I ask for!!!

    23/04/15 | Link | Rating: 5.0
    19. Andrea M.
    I would have gone out of my way to stay here if I would have known how nice this place is. We missed the diner, but it was explained that its free with drinks every night. Breakfast is more than cereal, hard bagels, and juice. Its a real breakfast. Indoor/outdoor pool. Gym. Free wi-fi. Rooms are nice. Bed it not rock hard. Staff is very friendly. I will definitely stay here again.

    02/11/14 | Link | Rating: 5.0
    20. Selma C.
    Had a wonderful experience at this hotel from the moment I checked in to the moment I checked out everything was very clean in our room the staff was very helpful food was good hot at all times it was nice to be able to come down and get refreshments I would recommend this hotel to everyone will be looking for it on our next trip

    01/03/15 | Link | Rating: 5.0
    21. Heather N.
    This hotel is clean, comfortable, and reasonably priced. They are dog-friendly (with a small nightly fee) which is nice when our family dog Daisy comes to visit. They have free breakfast and happy hour in which three alcoholic drinks are included. Their breakfast is kind of a joke but it's free! They usually have popcorn in the lobby so it smells nice. Overall, a nice hotel to stay at and they always provide consistently good service.

    04/11/14 | Link | Rating: 4.0
    22. Jeffrey F.
    Nice rooms, great helpful staff, nice pool & Jacuzzi and pretty good food & drinks. Also they have a popcorn machine in the lobby that gives the lobby a great friendly smell when you first come in. I also like the free drinks & alcohol drinks and snacks they have. The way that this is setup makes the hotel a more friendly atmosphere to mix & meet the other guest.

    11/04/15 | Link | Rating: 5.0
    23. Samantha E.
    This hotel was both comfortable and inexpensive, and for that I'll happily give them four stars.

    My request for an upper floor away from the elevator was honored, and everyone working the front desk was very nice.  My room itself was clean and comfortable-- big enough bathroom, nice bed, reasonable temperature control.  WiFi is free and works consistently, which is a definite perk.  I didn't have time to use them, but the pool and gym looked nice enough.  The room comes with a free happy hour and afternoon snack-- the snack part was kind of laughable (hot dogs and Kraft mac n' cheese), but I'll never complain about a free glass of wine.  Breakfast was included as well.

    The location seemed pretty isolated, but if work or vacation are bringing you to the far north side of Phoenix, Drury is a fine choice.

    30/04/14 | Link | Rating: 4.0
    24. Paul S.
    A nice hotel centrally located to everything I wanted to see and do. Check in was a breeze. The female at the counter was welcoming and efficient. She gave us the layout of the hotel so it made it easy to find our room after a long drive and kick up our feet.
    Everything in our room looked new. From our carpet to the bedding to the TV's to even the tiles in the bathroom. Nothing looked outdated. Nice, clean and modern are some of the adjectives I would use to describe our room. Oh yeah. Free Wifi. Big points for that. No password to punch in. Great.
    In the mornings, they served breakfast- scrambled eggs, sausage, home style potatoes, oatmeal, bagels, toast, fruit, coffee and juice (apple/orange). Which was a great perk in staying there. Completely helped keep the food bill down for a four day stay.
    They also had complimentary alcoholic beverages for the adults in the evening between certain times. Three per adult. Unfortunately, we were never around to enjoy this. Maybe next time.
    They also had a gym and a pool. A very cool feature was the pool. They have a indoor and outdoor pool. The outdoor part being in closed by a gate so smaller kids couldn't just wander away.
    The surrounding area of the hotel is very big. Plenty of room to walk Fido. The  hotel even has a poop dog station. Where you can get poop bags and dispose of them in a special trash receptacle. A plus for anyone traveling with dogs.
    Drury Hotel on Pinnacle Peak Road is a wonderful hotel. I had a great stay here. The staff were nothing but friendly and professional. I would happily stay here again. They treat you right.

    01/04/15 | Link | Rating: 5.0