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Hilton Garden Inn Phoenix North Happy Valley in Phoenix, AZ

Hilton Garden Inn Phoenix North Happy Valley in Phoenix, AZ

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Company Info:

Rating: 2.82

Address: 1940 W Pinnacle Peak Rd, Phoenix, AZ, 85027

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    Comments (11):

    1. Adam L.
    My standard hotel when I travel to Phoenix, and not staying in Scottsdale.  Hotel is clean, service is prompt and friendly, and they have pretty good food and beverage service.  Nice common areas to socialize and relax too.

    03/05/12 | Link | Rating: 4.0
    2. Mike B.
    Great hotel! Service was quick and professional, workout center was perfect. Ill stay there again

    26/09/11 | Link | Rating: 5.0
    3. Sally M.
    Clean rooms and nicely decorated, but a patronizing blonde female desk clerk and a broken A/C made this stay less than desirable. Sure, a friendly desk clerk came to my room to try to fix the problem, but this didn't make up for the repairman not fixing the problem earlier that day, and leaving the drill in my room - no less. Then wasted time that evening with the desk clerk, and eventually the next night I had to switch rooms since they couldn't repair the A/C.

    I would've gotten over that, if it weren't for the patronizing desk clerk the two days I saw her - mentioning the problems I was having with my A/C AND if they didn't charge me $3 for travel size toothpaste (that's normally free at regular Hilton's) AND if they didn't charge me every day for my 2 bottles of water, that I typically receive for free as a Gold member.

    The general manager ended up resolving these issues graciously at the end of my stay - thank you to him - but I was still less than pleased with my experience here. I'll give it 3 stars - not terrible, but certainly not the best.

    19/12/09 | Link | Rating: 3.0
    4. Jennifer A.
    I stayed here for work and had some meetings in the area which made the location very convenient for me. I just hopped in my car and was at my office 5 minutes later.

    The hotel seemed pretty new-ish and there were free cookies at check in. There is also a restaurant downstairs and a gym if you're into that sort of thing. My room was clean and well kept.  My only minor complaint about the room would be that the air conditioning is super loud!

    There are a couple of restaurants right outside, but they close pretty early. Other than that there isn't too much close by, but if you drive up the street a few blocks to Happy Valley, you can find every big box store and chain restaurant imaginable.

    15/04/11 | Link | Rating: 4.0
    5. Tina M.
    While I cannot rate the hotel rooms, I will tell you that the Easter brunch there was THE WORST I've ever had.

    We arrived around 1:00pm per our reservation, and we had to wait 10 minutes before we were seated. They took us into a back meeting room, where tables were so close together you could reach out and touch the family next to you. And while the staff was pleasant, our waiter had so many tables and we had to flag him down each time we wanted a refill on our drinks.

    At one point, he served us basically carbonated water when it was meant to be soda. It took him at least ten minutes to get us the "right soda" and it STILL tasted horrible so we just gave up.

    Now, the food wasn't much better. There were only a few choices of meats (dry turkey, ham, stale sausage and bacon) and the mashed potatoes were overcooked as well as the eggs. The food was lukewarm, and had no taste. The salad bar was pathetic. They had one large bowl of lettuce, some dressing, and croutons. No additional dressings or other veggies. The bowl was pretty much empty the whole time, so the staff wasn't paying attention to it.

    The dessert table was a joke. Most of the time there were only crumbs left with sad, pathetic drizzles of the remnants of chocolate syrup drizzled on the serving plates. Plus, the selection was marginal at best.

    Overall, we were extremely disappointed in our visit. This was supposed to be my birthday treat from my parents, and it was a big letdown.

    My recommendation is that if you live in north Phoenix and you're looking for a good brunch, DO NOT come here. They charged $20 per person ($100 for the five of us), yet I bet my family and I only ate $15 worth of food because it was so horrible. This was a MAJOR disappointment.

    You know the buffet is bad when you have to stop at a fast food restaurant on the way home just to get a burger to fill you up.

    01/04/13 | Link | Rating: 1.0
    6. Chris F.
    Very bad Mother's Day brunch. No waffles (which they have during the week for business travellers), no omelettes, prime rib was over done, salad bar was minimal, seasonal veggies  (zucchini) had frozen mixed veggies mixed in (I think that disqualifies it from being seasonal) desserts-rice krispy treats-need I say more. It was only $23, but for the money, I felt taken. I will never eat here again, I'm so disappointed.  Next time I will go to the Great Wall chinese restaurant for dim sum.

    The staff seemed nice and obliging.

    11/05/14 | Link | Rating: 1.0
    7. hiki h.
    I would give ZERO star if possible. Book this hotel only if you like to overpay, dealing with hassles, and listening to bullshits.

    They oversold their rooms and moved me to a cheap and remote hotel, charging me the same rate without any shame.

    The whole drama --

    The front desk said they already notified me about the change of the booking by email and call, however, I got nothing (WOW). Then the sales manager said she notified the booking agency to cancel my booking, and it is NOT her responsibility to notify me (WOW!)

    The front desk said they would charge me less and sent me away. However, when I arrived to the transferred hotel, I was asked to pay the Hilton rate. Otherwise, I would be sent to another hotel which is further away. (WOW!)

    The sales manager at Hilton Garden Inn is not ashamed in claiming the two hotels are the same grade so they deserve the same price.  She said she did this to many guests and I should just accept it (WOW!) -- A quick search on Kayak show the transferred hotel is just half of the price!

    The front desk also claimed the transferred hotel has shuttle to downtown as they do. It turns out that is "shuttle for shuttle" -- you make 2 connections and wait 30 minutes for each, while a normal ride is only 15 minute. (WOW!)

    I will never book this hotel again nor this hotel chain.

    08/10/14 | Link | Rating: 1.0
    8. Gary K.
    Good place to stay in North Phoenix!  The staff always remembers me even if it was a year since I'd been there.  I always feel at home in this hotel!

    29/03/15 | Link | Rating: 4.0
    9. Adam B.
    I give the one star to the service in the hotel restaurant. I was having breakfast a Sunday morning and sat down to the tables with one other with me. 10 minutes pass (there are only 5 tables and a bar) without pouring us any coffee or greeting us. This is after she strolls by 4 times for the other tables with only one thing in hand each time(what happened to full hands in/out). I asked her if we have to help our selfs (while she is walking away, still not been greeted) and responds"yes,but you have to wait for me". After ordering, her attitude was blah and short with us. Our meals came out separate times, and just a bad experience all around. I do not think Jessica should be in the service business.

    01/02/15 | Link | Rating: 1.0
    10. Katie M.
    Four stars for the hotel and the room. It was great! Nice air-conditioned room. Very comfy beds and wifi. What more could a girl ask for?

    Minus one star for my experience when trying to have breakfast.

    I did not understand the process of getting food (order, without a menu, then help yourself to bread and fruit). She mad me feel stupid in front of coworkers and even asked some of the others 'is she serious?' At the idea that I couldn't understand the process that was not told to us.  Luckily I went first because no one else had understood either before I was shamed into breakfast items I didn't even like but preferred to get this girl away from me.

    But the room was great! The shower was nice, hot tub lived up to its name.

    04/05/14 | Link | Rating: 3.0
    11. Eddie C.
    The hotel was nice and clean. That's what I care most about. I didn't deal much with the staff other than check-in. The beds in the room were comfy. The coffee in the room was good too. Went down to the pool and jacuzzi. Plenty of towel down there and a nice fireplace to dry up. Overall nice experience.

    17/03/15 | Link | Rating: 4.0