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Hilton Suites-Phoenix Plaza in Phoenix, AZ

Hilton Suites-Phoenix Plaza in Phoenix, AZ

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Company Info:

Rating: 3.64

Address: 10 E Thomas Rd, Phoenix, AZ, 85012

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    Comments (58):

    1. Wesley J.
    Hilton generally has a good reputation.  And this place was consistant.  Price was good, room was nice and people were friendly.  4 out of 5 stars peeps!

    03/09/06 | Link | Rating: 4.0
    2. Chris R.
    We enjoyed our stay in our Hilton suite very much this past weekend. Very friendly front desk staff, although they were about the only ones we saw there. It was a ghost town! The room was exceptionally clean and beautifully upgraded. The king bed was luxurious to say the least. Wonderful sheets, down comforter, down pillows. The suite was a 550 square foot, one bedroom. It had everything you could want.  We didn't eat or drink in the hotel but the restaurant and bar looked nice. One odd thing was that there was an indoor pool (very nice btw) but a little disappointing because we were looking forward to getting some sun... which we did at a nearby hotel... Check out The Clarendon. Very cool. All in all, I'd stay here again with no hesitation.

    05/04/10 | Link | Rating: 5.0
    3. Calder G.
    Great bar with a friendly bartender named "Bob"

    29/08/10 | Link | Rating: 3.0
    4. Heather B.
    I tagged along on my husband's business trip. The room was clean and the bedroom was separate which is a plus. Flat screen tv in each room another plus. Uber comfy bed...BIG plus

    We asked for a crib for our infant and the guy that brought it was super nice. Had dinner at the restaurant downstairs. The food was decent enough - we went mainly  for convenience. Our dinner waitress was super nice and was really helpful.

    Next time my husband has to come to town again I don't think I'd mind coming along again.

    30/11/10 | Link | Rating: 4.0
    5. A B.
    The Hilton Suites is great for those who are visiting Phoenix.

    The rooms are clean, and the layout of rooms are well thought out. Further, the architecture is rather interesting.

    Room service is average and overpriced.

    You can get a rather good price for rooms if you reserve ahead.

    Additional Notes:

    - Parking is not limited to the small area closest to the hotel, but rather, to the entire parking structure.

    11/07/09 | Link | Rating: 4.0
    6. Christie S.
    Stayed here this past weekend while visiting Phoenix with my boyfriend. Rooms were very clean & pretty modern (except for the dated wallpaper). I think the hotel's located about 10 minutes from downtown Phoenix.

    Suite had:
    - Small counter w/a microwave, mini-fridge (actual fridge, not a mini-bar fridge, so you can store your own beverages in it), 2-cup coffeemaker (with coffee, tea, Half&Half creamers & sweeteners) & a teeny-tiny sink
    - Living room w/leather couch & fabric armchair, kind of flimsy coffee table & a flatscreen TV (Note: Remote was reaaaaally annoying to use b/c there was a 2-3 second delay each time you changed the channel)
    - Bedroom w/very comfy King bed, nightstands w/an alarm clock on one, a dresser & another flatscreen TV
    - Very clean bathroom, with 2 doors: 1 leading to living room, 1 leading to bedroom. Oh & must mention that this is also where the closet is. Yes, you read that right: The closet is in ... the bathroom. Huh?? (Closet had ironing board, hangers)

    Everyone at the hotel was very nice & accommodating, I was always met with courtesy & top-notch customer service everywhere (Front desk, lobby shop, bar/grill, valet, etc).

    Hotel also had a lobby store (which sells beer & wine, for anyone who'd prefer to have a quick drink or 2 in their room without hitting up a bar), a lobby bar & restaurant, an indoor pool (which I didn't get to try out because I forgot to bring my bikini with me).

    My only complaints (really minor):
    - Good yet Cheap Eats: Only place to eat at the hotel (without driving somewhere) was the hotel restaurant. Wasn't very happy with paying $15-$20 for mediocre (but edible) food each time I wanted to get a quick bite to eat. The lobby store had some snacks & Cup o Noodles, but that's about it.
    - Noise: Since the rooms face the atrium of the hotel, noise sometimes traveled up from the bar area & I was able to hear some loud laughter constantly at night. It wasn't crazy loud & didn't keep me up, but even from the bedroom, I was able to hear it a little. I guess my own stupidity was that I didn't shut the bedroom door, but I guess the comfy bed made me too lazy to do so.
    - Parking: Is $11/day, which luckily my man & I were exempt from due to a special deal he booked.
    - Elevators: Only 2 out of the 3 seemed to be working, for the most part they ran ok, but sometimes were a bit slow so there was sometimes a line of people waiting in the lobby for it.
    - A/C: It was kind of on the cold side in the room, even though I kept raising the temperature, it kept blowing out cool air.
    - No Safe: Didn't see a safe in the Bathroom Closet (feels weird saying that! haha).

    Overall though, would definitely stay here again!

    13/04/11 | Link | Rating: 4.0
    7. Lauren A.
    The staff was incredibly nice and helpful here. They helped my dad print out his boarding pass and provide a free drop off and pick up shuttle service to downtown. The rooms were nice too. I would definitely stay here again.

    09/08/11 | Link | Rating: 4.0
    8. Tim M.
    Was in Phoenix for a softball tournament this past weekend and stayed here cause it was one of the host hotels for the tournament.  

    Front desk staff were friendly and fast so check in was a breeze.  The room was great. Had 2 double beds in a separate room and a queen size pull out. Beds were comfortable and linens were above normal hotel quality. Bathroom was big...though it contained the closet which was kinda weird. Towels were over sized and very soft. Small balcony was nice.  Parking was in a structure next to the hotel and we never had a problem. Loved the atrium like interior of the hotel.

    The only cons I can think of were
    ...the elevators were kinda slow.
    ...the toilet didn't flush right away and you had to hold the handle down a few seconds.
    ...and the hash browns at the breakfast buffet were extremely dry hahaha

    Over all this hotel is a very nice one to stay at and I would definitely stay here again if I am ever in Phoenix again.

    11/04/11 | Link | Rating: 4.0
    9. Jess G.
    Nice place down the street from my parents house. Although, they are really anal about minor things. & gotta love the window that actually opens on the 20th floor - can I say... suicide waiting to happen for someone? Room service was okay, although the A/C made it cold after 2 mins. Everything else was okay.

    04/04/11 | Link | Rating: 3.0
    10. Neil N.
    Stayed here when I traveled for work about a month ago.

    What I liked:
    -Really liked the room; bed, separate room for sofa, tv, and mini fridge
    -free Internet in my room
    -great rate for a weeknight, just around $100
    -hotel had a cool interior, open floors, but not loud where you could hear chatter.

    Why no fifth star:
    -parking garage is really confusing to navigate
    -breakfast was a bit expensive, get the buffet, not the menu items.

    Would come back here since it's close to work and good value for a Hilton.

    13/09/10 | Link | Rating: 4.0
    11. Joanie C.
    Great hotel for business travel. Rooms are suites, open up to an atrium, very clean, very nice front desk staff - made me feel welcome and were very accommodating. Good location, easy to/from airport, and there is a nice gym across the driveway in another building. Would totally stay here again. I'm giving it 5 stars - it's not a Ritz Carlton, it's not a luxury hotel and it's not trying to be. But it's a clean, quiet, easy place to stay with lovely employees. That is why it gets a five.

    06/03/12 | Link | Rating: 5.0
    12. Johnson M.
    So we arrived at 3:30am to a self-parking experience that was less than favorable. There was little to no direction or guidance as to where to park so we were flying blind. We parked in P2, the underground portion since the 30-ish spots they have right in front were taken. We took the elevators up to ground level to find the doors we needed to go through to get to the hotel LOCKED. It took us 20minutes of wandering around to find another way out and to find the hotel entrance. OH, and did I mention that not 1 of the 3 phone numbers I had were staffed by a live person so we couldn't even call to get advice.

    30 minutes after arriving, we made it to the front desk. It took us another 45 FUCKING MINUTES before we got a room key. Some dude, resembling a retarded crypt keeper, was trying to help us check in. 15minutes of the crypt keeper staring at the monitor I suggested perhaps he seek assistance. His coworker wasn't much help either and was a complete d0ckle. Neither one of the guys would communicate with us, they just stared and chicken-pecked their keyboards with perplexed looks on their faces. Finally, 45minuites later WITH 0 EXPLANATION OR APOLOGY, we finally received our keys.

    Once we finally got to our room, everything was awesome. Room was huge... bigger than some of my friends' L.A. apartments. Seriously. Nice LCD TVs in both the living room and the bedroom. Huge, comfortable, clean, fluffy, comfy bed. Large, nice bathroom.

    Our 2 day stay was nice and we really liked our room. For $79/night thanks to groupon, we felt like we got a good deal.

    01/05/10 | Link | Rating: 4.0
    13. Torrnado T.
    after three nights here, i can safely say i'd never stay here again (even on an expense account). sorry, but a hotel that charges a buck fifty a night for a barely adequate room and then nickels and dimes its patrons with things like internet service and $11 parking (in a city where driving is mandatory) is PATHETIC! we also couldn't change the temperature in the room from 73 degrees. LAME-OH!

    31/12/11 | Link | Rating: 2.0
    14. Molly M.
    Loud, leaking faucet. Lightbulbs out in bedroom. Peep glass in door broken. Just an old Embassy Suites type hotel at a higher rate. I'll stay a
    Marriott gal.

    16/03/11 | Link | Rating: 2.0
    15. Adrian B.
    For Honors members, this a great hotel.  It's the same idea as Embassy Suites, but much more modern and well decorated (which i think is why they retained the Hilton brand name with Embassy design).  For gold and diamond members, internet is free (at all Hilton properties), the top two floors are honors floors (quieter with less kids), and preferred parking is available.  The rooms are nice and updated (especially compared to some other US Hilton properties).  With free breakfast and free drinks every night, this place is a great value.  Plus it's on a light rail stop for a 10 minute ride to Suns games and downtown events.

    31/12/11 | Link | Rating: 4.0
    16. John G.
    Very nice Hilton property.  All suites with living room, bedroom and bath.  Spacious.  Very clean.  Nice furnishings.   Atrium like entry and spacious interior with open all the way to the 11th floor.  Very nice.  Has bar and restaurant in the atrium area.  

    Nice service.  Front desk personnel very friendly and helpful.  On the light rail line, so no problem getting to and from Sky Harbor airport.

    23/12/10 | Link | Rating: 4.0
    17. Jim C.
    Nice Hilton hotel with interesting interior architecture. Inside all the way to the top is an huge open area and all the room entrances are facing this open area in the middle. At the bottom is the restaurant and a bar. Fairly comfortable hotel with nice clean rooms and amenties. No complaints whatsoever.  Big parking structure right next to the build but you do have to pay for parking.

    Bottom line: Would stay here again. May be intimidating for those scared of heights if you're staying on one of the higher floors.

    29/11/08 | Link | Rating: 4.0
    18. Bill B.
    What can I say about a place that was my home-away-from-home for about 3 months of last year? I kept coming back on business trips for a few reasons:

    The location is terrific. At Thomas and Central you are walking distance to some of the best Thai, barbeque, burger, ice-cream, breakfast, steak and deli restaurants the valley has to offer. What's more important is that a light rail stop is right at the corner. Buy a day-pass and you can go downtown to the sports stadiums and concert halls, or even down to old-town Tempe, up to the George and Dragon, Hulu, Maizies, Doc's place or Chars has the Blues, or out to one of my favorite Vietnamese pho place on Apache Blvd.

    Add to this the quality of the rooms, bedding, and furnishings. All are good enough to make me feel I was being coddled, and good enough to consistently impress.

    The atrium design of the hotel combined with the breakfast buffet means that at about 6:30 to 7:00 each morning you are softly, sweetly awakened to the aroma of eggs and bacon. There is no sweeter feeling. It's like waking up in your mother's arms.

    The bar has a cast of regulars who provide local color. They also have bartenders who remember what you had last time, even if you were there only once a month before.

    The waitstaff is attentive (usually) though there were times at the breakfast buffet when I needed to get my own coffee. By the time that happened i was comfortable doing it myself.

    So what are the cons? Parking costs about $12 per day in the nearby structure, and getting from there to the elevator can be a bit awkward.  There is also no place to lay out in the sun if that's what you like doing.

    Otherwise, I could easily consider buying one of the rooms and retiring there.

    21/01/11 | Link | Rating: 4.0
    19. Eddie D.
    Bartenders Bob & Brian, hands down is the best bar tenders in Phoenix! Great happy hour prices and free pupu's on friday's!

    20/02/11 | Link | Rating: 5.0
    20. Tim G.
    Nice rooms and great service. Parking is a little far and the indoor pool is cold.

    09/10/12 | Link | Rating: 4.0
    21. Paul N.
    Clean, spacious rooms with friendly staff.  Parking is a little screwy but overall not bad.  In room coffee is terrible.

    03/03/13 | Link | Rating: 3.0
    22. Richard P.
    Very nice for the price.

    We had a suite, and the bedroom had a door that closed. There was also a small microwave and a refrigerator.

    Room service food was acceptable.

    Parking is a little hairy, but you get used to it.

    28/08/10 | Link | Rating: 5.0
    23. Mark W.
    A solid four stars. This place is set up like a embassy suites (maybe it was in a former life) with an open atrium. Nice front counter folks, they were quick to get you checked in. The inside grounds were done up nicely with an eating area and scattered tables where one could work from. The bar was in the back, circular shape with TV's (usually a game on) bar-tenders seemed to remember guests after one visit. Us biz travelers appreciate that. Small outside patio next to the bar. All in all I would definitely come back.

    04/04/13 | Link | Rating: 4.0
    24. Scott S.
    Almost located right in between downtown and the fancy Biltmore district, this Hilton is located in an urban, congested part of town surrounded by a mix of corporate offices and older run down buildings.  I would recommend the hotel and would critique it with the following pro's and con's.

    Pro's
    - Beautiful, spacious rooms and beautiful hotel lobby
    - Great central location
    - Great for business travel
    - Friendly and professional staff
    - Right by the train line if you need public transportation downtown

    Con's
    - They charge for parking
    - They charge for internet use
    - The hotel property is very nice but the surrounding blocks can be sketchy
    - The indoor pool is far from remarkable
    - The hotel lobby takes on the smells of whatever is cooking in the kitchen which can be good or bad depending in what's cooking!  for me, I rather eat bacon than in-hail it.

    28/03/12 | Link | Rating: 4.0
    25. Eric A.
    The wife and I stayed here 5/27-5/28 for her birthday and for the Diamondbacks doubleheader so that we had a place to come safely back to after a full day and night of partying and celebration (Dbacks won both games, btw).

    We caught two shuttle rides - one down to the ballpark, and one back - which were incredibly convenient and greatly appreciated. Both drivers were exceptionally pleasant and courteous. Also, the desk staff were as nice as could be. They allowed us to check in early and they sent my wife a tray of cookies and milk with a card signed by the staff up to our room when they found out it was her birthday. This won big points with her.

    The biggest thing I was impressed with was the cleanliness of my room. Here's what makes it five-star worthy: you know that moment when you're drying off after a shower and you suddenly remember, "Crap! I forgot to bring my sandals/shoes into the bathroom so I don't have to walk with damp, bare feet on a hotel room floor! Gross!" Then, you spot those sandals/shoes ALLLLL the way out of the bathroom and across the room as far away as they could possibly be (naturally). So, you hold the towel vertically in front of you letting it drag on the ground just a bit so you can step onto it and do that awkward shuffle-walk; carefully keeping it between your feet and the floor while simultaneously trying not to trip. Well, when I did that and eventually made it to my sandals, I slipped them on and picked up the damp towel fully expecting to see two dirty imprints where my feet had pressed and dragged it into the carpet, but there was nothing. Literally NO soiling of any kind could be seen, and the towel still looked fresh-washed and bleach white. Well done, housekeeping!

    Parking charge is definitely a con, but it's not that much and the garage is nice and appears as fairly secure as they come (noticed a couple security cameras). Worth knocking off half a star, but not a full one, so the five star review stays.

    28/05/13 | Link | Rating: 5.0
    26. Samn R.
    The value for this hotel is just about right. The rate I got was $109/night.

    My hotel room was clean. Or at least, it appeared that way. I had two double beds in my room - one that smelled like someone had thrown up all over it. BLECH. I'm not one to make a big deal about things - so I just opted to sleep in the other bed. Which smelled safe.

    The thing that drives me up the wall is when I request a non-smoking room and I can still smell cigarette smoke. it could have been my neighbor or the person in the floor above me but the smell was awful.

    Three stars for all the awful smells. Otherwise this place is fine.

    07/12/10 | Link | Rating: 3.0
    27. Michael Y.
    If you're here on business (i.e. you need to actually get things done), it is *essential* that you stay elsewhere.  Below average in some regards, completely unacceptable in most.  Lost my reservation -- I produced a valid confirmation from my firm's travel agency (Carson Wagonlit) and they made my wife and I spend an hour in the lobby waiting for them to sort it out...in the end, they still never found the reservation, even after my company produced proof that they transmitted the reservation to the hotel.  Internet is HORRIBLE.  HORRIBLE.  Just trying to send an email took what felt like days.  Food substandard, pool lame, staff friendly but clueless.  Not an appropriate place for the business traveler.

    23/10/13 | Link | Rating: 2.0
    28. Amber A.
    I got customer of the day.....so that certainly helps drive 4 stars.  I am uber picky about hotels because I worked in a 5 star hotel for close to 4 years.  Staff is very friendly.  They offer a free shuttle service (which was very prompt), they have a great bar area that is packed during happy hour, restaurant and they have a merchant shop.  A great value.   Thumbs up.  I will be back.

    14/06/12 | Link | Rating: 4.0
    29. joyce k.
    This is a no frills business hotel. The atmosphere, room layout, and style is all designed for the business traveler who wants to pop in for a layover and then head out the next day.

    If you are planning a family vacation, i wouldn't recommend staying here - go somewhere in Scottsdale instead.

    Also, this is in downtown Phoenix, and it's really not that exciting...all the good stuff is in Scottsdale.

    04/10/11 | Link | Rating: 3.0
    30. MAestro L.
    parking a bit pricey but overll good

    27/01/14 | Link | Rating: 4.0
    31. Julie S.
    Gorgeous hotel. I stayed at this hotel for a work meeting held at the convention center in Phoenix. Our group had a discount at the Hilton Suites. There was a slight mix up with my roommate situation, but the front desk gentleman took care of it with no complaints and no further issues. The bed was comfy and I liked that the bedroom was completely separate from the living room and bathroom. It had a spacious bathroom, but the closet is in there too, so bummer if you're with a roomie who likes long showers and/or bathroom time. There was a small refrigerator and sink in the room.

    My biggest disappointment was the pool. It's a small U-shaped indoor pool. Not great for laps and it gets crowded very quickly. Not to mention you are on display for the entire hotel while swimming. There was also a small work out room off the pool room. I liked the bar: decent food, drinks, and prices with plenty of seating. The hotel is right off the light rail stop, so it makes it easy to get down town. They also had a shuttle to take you anywhere within 2 miles of the hotel. I found the light rail easier, but there were plenty of people using the shuttle.

    Bottom line: I'd stay here again and I'm sad I didn't get more time to explore the hotel.

    07/04/13 | Link | Rating: 4.0
    32. Madi F.
    I like this place for business travel.  Within walking distance to lots of cute restaurants.  Good breakfast, comfy beds and quiet nights sleep.

    12/09/12 | Link | Rating: 4.0
    33. Jennifer L.
    Friendly & sweet service! Spacious rooms! An indoor is a plus in heat of desert metropolis!

    10/07/13 | Link | Rating: 5.0
    34. Lidia R.
    So disappointed.  My husband and I decided to have a little stay-cation because I am 8 months pregnant with twins.  Upon a riving to the hotel we were under the impression we would be greeted by vallet. Surely one of the great hilton hotels would have someone to park cars on a busy Saturday afternoon.  NO there was no one outside. Secondly the front desk gal was very friendly.  Good greeting she educated me on the package my husband had bought as I checked us in while he was parking the car. After I checkled in  I looked for someone to help me with our bags. Again no one there to help. So With a luggage cart in hand I found the elivator....ok so now you are telling me there is not even someone to help me get this thing to the 8th floor . When I got to the room they key card  that i was given didn't even unlock the door. So that meant toting the same bulky luggage cart back to the elevator back down stairs though the lobby. While 8 months pregnant mind u. I had it. I called my husband he came up to the room and went down stairs to get a new card. I checked out the room nothing extraordinary.  But I was jus ready to relax except I found old french fries in the couch and a dead fly on the bed....we will not be returning to the hilton.  For 200$. This has been a craptastic experience.  I really wish I had jus booked a room at the Sheraton or the local holiday inn.

    27/04/14 | Link | Rating: 2.0
    35. Laura S.
    This property is fairly average -- the rooms are nice; however, it feels a little "worn" in the common areas.

    My experience in the hotel restaurant (Great American Grill) was terrible. The waitress acted as though I was a significant interruption to her day and the food was awful. Unfortunately, the front desk was not particularly helpful in terms of suggesting any nearby dining alternatives...

    I'll find another place to stay on my next business trip to Phoenix.

    29/03/13 | Link | Rating: 2.0
    36. Betty N.
    **VERY GOOD HOTEL NEAR DOWNTOWN PHX AREA**

    We were able to score a $63 a night for the weekend to watch the Giants' Spring Training game.

    PROS:
    *Reasonably priced
    *Ideal hotel for business travel
    *Spacious rooms
    *Clean
    *Close by to N. 7th Street for great dining spots
    *Lots of pillows
    *Friendly and helpful staff
    *Pool

    CONS:
    *15 minute drive to Scottsdale
    *$12 parking a day
    *Not the softest bed sheets, but acceptable
    *No free wi-fi (come on!)

    Good mix of tourists, couples, and business travelers.

    Not a cool or trendy hotel, but got the job done.

    Overall, a decent stay and totally worth the $63 a night bargain rate.

    RECOMMEND for business travelers, families, and those wishing to stay near the downtown area.

    13/03/12 | Link | Rating: 4.0
    37. Marcie M.
    I am a very tough critic when it comes to EP hotels.  And, let's just say I would DEFINITELY recommend this hotel to a client if I had to.  The Hilton staff was awesome, helpful and extremely friendly. I was getting a tooth ache from the gal who checked us in who was upbeat and HAPPY to allow us an early check in which was at 8 AM!!! I have never in my whole life been checked into a hotel or resort at 8 AM, b/c that is basically giving a room away for free!  I was super surprised and pleased by this, so it was a great first impression.

    If you want to shuttle somewhere within 2 miles of the hotel, they will take you for free.  The gentlemen who drove us was incredibly nice, giving us advice and drove us all over the downtown area like our own personal driver.  It was a great experience!

    When something did go wrong (there was a situation/miscommunication regarding the shuttle pick up) they comped us a dessert and movie as an apology, which we didn't even ask for.  I was blown away again and again by the hotel and especially the staff.

    Our room boasted a lovely view of the mountains and palm trees, a king bed, two flat screen TVs, an oversized living space and a large bathroom.  For $119/night it was a steal in my opinion.  We stayed two nights and I was sad to leave, to be honest.

    I would definitely stay here again and truly appreciated the service and staff. Thanks Hilton!

    14/04/13 | Link | Rating: 4.0
    38. Abhi V.
    I stayed there for four nights in the king suite room.the rooms were quite comfortable and spacious. And the view from our room was magnificent.  Watching the sun set (well,its not like what you would find in the beaches of Thailand,but still) was so beautiful . The hotel is in walking distance from some museums and if you want to visit downtown the hotel arranges transportation to and fro free of cost,of course. We booked the room a month and a half in advance.upon reaching there, We were upgraded to this room with a complementary wifi,since the room we booked was being reserved for physically challenged. So booking in advance pays.
          The only cons were the food and the parking. We ordered a french onion soup and pizza for room service. The french onion soup was greasy/ was made with just grease?!! .. The sight of the pizza killed my appetite.sloppy, extra greasy mess. If you want to have a good time Just stay there and eat elsewhere.

    30/04/14 | Link | Rating: 4.0
    39. Michelle G.
    My husband and I stayed here a while back but I forgot to review them til now. We were in town for a concert and found a great deal on this hotel. The staff got us checked in quickly and even informed us about their shuttle service. The hotel seemed a bit dated but was extremely clean. The location was convenient to downtown and was close to the lightrail. Overall , no complaints and would recommend if the price is right.

    03/01/14 | Link | Rating: 4.0
    40. J B.
    Great Hotel overall. Stayed for a week in late 2010. No complaints. The hotel rooms were amazing, and the bathroom was palatial. Only issue was parking in garage wasnt free, but thats phoenix.

    Perfect for a honeymoom, biz stay (my role there) etc.

    19/03/14 | Link | Rating: 4.0
    41. Robert G.
    Great location for nearby business. The place is big, looks like a former Embassy Suites layout. The room was spotless. Very comfortable bed, and soft sheets.

    Dinner in the restaurant was not horrible, but the service was spotty.

    The front desk staff both when I checked in and when I checked out looked solemn and stern. I don't recall a single smile. Its like none of them wanted to be there.

    The wifi connection was crap. Unstable and slow, and $10 per day per device!

    20/02/14 | Link | Rating: 4.0
    42. Katie H.
    I'm actually very shocked this place has managed such good reviews so far.  In fact I was so surprised, I waited to write this review until I'd been here twice. Reading the other reviews, I think their fault lies in their night staff. Try to get there before 6ish to avoid the change-over.

    My boyfriend and I live in Tucson and like coming up to Phoenix for the weekend.  We usually like to stay at the PHX airport Hilton since most of the time one of us is flying out somewhere. This time, since we were in town for an event, we elected to stay closer to the city. Bad choice. My boyfriend has been an Hilton Honors member for years and stayed in Hiltons all over the world. He said that this hotel has been the worst in terms of service.

    We got there late Friday night and faced surly staff who mocked us when we asked about parking.  My boyfriend went to park, and I tried to begin the check-in process, but since the reservation was in his name they said they couldn't check us in without him being present. Fine, but by the time he got back (all of 5 minutes), the staff had scattered, and we wound up waiting for another 15 minutes just to get someone to get our key. (The front desk phone had also rung for about 5 minutes with no answer while we were standing there).

    We finally got our key and got up to the top floor where we were staying.  The hotel has a great view with the open atrium, but the top floor was quite warm compared to the rest of the hotel.  I'd suggest a lower room, especially in the summer.  Unfortunately our room key didn't work. Twice. Three trips to the front desk later we finally got the manager to issue a working key. (The first time I went down, but since the reservation wasn't under my name they wouldn't give me a replacement key even thought I had just been down there 5 MINUTES EARLIER checking in.  Also, they have handy phones each floor next to the elevators, but apparently none of the 3 staff members standing chatting at the desk could come up to give us our third key of the night, even after they couldn't manage to get two working ones.)

    By the time we finally got in our room, we were too tired to mention the sticky bathroom floor (it looked like someone had spilled a drink of some sort across it and it wasn't cleaned up) or the lightbulb out in the bathroom.  Our second stay we had a great room, but more poor service as we asked them to call us a cab to take us to our dinner reservations, but after 30 minutes (the last 15 standing in front of the hotel after they told us the cab would be there 'any minute') found out they'd 'forgotten' to call it in. Their shuttle would have taken us there, but they never mentioned it. Their bar/restaurant also closes quite early most nights since they shut it down if it is slow, so don't trust the hours they have posted.

    That being said we did have a lovely experience with their buffet staff going out of their way to help us. The manager there as well as one of their servers not only bent over backwards to get us food and drink (even right at the end of the buffet), but got us brochures and discount coupons for area attractions they thought we'd enjoy.  5 stars for them and 0 for the night staff.  We'll be looking into other hotels to stay in the area.

    29/04/13 | Link | Rating: 2.0
    43. Bopha Y.
    Great hotel. Probably best for business people. It's not surrounded by tourist attractions but it's conveniently located right near public transportation.
    The decor is nothing noteworthy. I liked the comfortable bed, spacious bathroom, microwave and mini fridge. I've been to hotels that charge hundreds more and didn't even have a fridge or microwave. Breakfast buffet ($12/person) was good.
    The only thing is, I noticed a few spots that look like housekeeping never cleans them i.e. the shower head and faucets were turning a little green and/or rusty.

    25/04/14 | Link | Rating: 4.0
    44. Leigh Anne M.
    Absolutely loves staying here.  Rooms are super clean and comfortable.  Excellent staff and very friendly.  Breakfast in the morning was great!  Easy accessibility to light rail system making getting downtown a breeze. Would definitely recommend this hotel and would stay here again.

    09/08/14 | Link | Rating: 5.0
    45. Mike M.
    I have stayed here many times over the past 8 years while on business trips. It is convenient to my home office location. Service has always been good and the rooms comfortable. It is a good business hotel property. Food has been average to good. It is an indoor atrium type of hotel where all room doors face inward towards the atrium and is 11 floors high.

    25/01/14 | Link | Rating: 4.0
    46. Jess D.
    We stayed here for one night to meet friends downtown and catch a Suns game... Probably won't be going back.

    + super close to downtown! Easy to walk, use the light rail or cheap taxi ride.
    + shuttle service ( if it's there at the time you need it)
    + rooms are big
    + bed in comfy

    - a little dated inside
    - help desk was eh
    - they charged our card twice! 1st charge was more than we paid for the room... No bueno.

    30/03/14 | Link | Rating: 3.0
    47. Jennifer D.
    I absolutely love this hotel!  I just got back from a 5 day trip to Phoenix.  The hotel staff is extremely helpful and always has a smile on their face.  The atmosphere was very quite and relaxing.  My room was very clean and well kept, kudos to the hotel maid  and housekeeping staff!!!  The hotel has a shuttle service which took me to and picked me up from the convention center.  Very convenient.  

    When there I just decided to eat at the hotel restaurant.  Since the hotel was pretty quite you could hear the water falling from the waterfall which is very relaxing.  The only complaint I have is that the service though good could have been better.  It is seat yourself (which is great) however a couple times I sat there for about 10 minutes before someone came over to me.  Once they realized I was there I was taken care of.  The food was pretty good, didn't really like the pulled pork sandwich.

    All in all, I really like this hotel and would definitely stay there again.

    28/07/14 | Link | Rating: 4.0
    48. Mandy W.
    Very loud hotel. Don't plan on sleep. Hotel front desk isn't doing anything about the screaming tween boys despite numerous calls.  These tween boys were screaming and slamming stuff all night long. Clearly their parents were clearly staying in a different side of the hotel... shame on their parents and the hotel for allowing this to endlessly go on. The hotel didn't even apologixe during the calls.

    15/11/14 | Link | Rating: 1.0
    49. Lauren M.
    I stayed here this week for three nights.  The front desk was always very helpful in answering my questions.  I needed to extend my stay an additional night and had no problems doing so.  

    The hotel is a bit dated but is very clean.  The two room suites are very nice and the bathroom was gigantic.  There was plenty of space to do work, sleep, and not get cabin fever.  The bar had good beer selections and a great happy hour.  The bartenders were very friendly without being meddlesome and even remembered my drink the second night.

    The hotel was within easy walking distance of a few places, including an Asian fusion restaurant, a breakfast place (The Good Egg), a Starbucks, and a Jamba Juice. The hotel is located near a light rail stop, and the hotel will drive you anywhere within a two mile radius that you need to go to.

    A few downsides: The restaurant food is mediocre at best, there is no outdoor pool, and wi-fi is not free.

    11/01/14 | Link | Rating: 4.0
    50. Johnnie D.
    The rooms are very nice along with the maid service. However many times the front desk service lacked timely or accurate information and several staff members were rude. They provided only one shuttle and was occupied or under service for several days. Miscommunication with the "free" wifi. The front desk said we had to pay for it however the next day another staff member said it was free. 2 treadmills were not working and several channels in the rooms didn't have volume. I would not recommend this particular hotel.

    21/01/15 | Link | Rating: 2.0
    51. Q B.
    This is my first time staying at this location. The Hotel is spacious and has a restaurant and bar which is great. My check in was quick and painless but I was assigned to a room on the 9th floor far away from
    The elevator - which was not my preference. And, my preferences were already on their database. Oh well. My room was spacious and no complaint there. By biggest issue is the internet speed. It is sloooooow. I could barely able to download news on my iPad.

    19/08/14 | Link | Rating: 3.0
    52. Wenday L.
    I was in Phoenix for work and this was the designated hotel. I absolutely loved the service, facilities, and the room.

    Let's start from the beginning. The front desk staff was extremely nice and helpful. I have had to come down to borrow several things like scissors, and they were extremely helpful in helping me getting them if they didn't have them.

    Next up is the room. I LOVED the suite-style room. I love getting rooms that have both a microwave and a fridge, especially since I was there for close to a week. The decorations were tasteful, the room was impeccable, and everything was new. The only down side, a MINOR issue for me, was the view. I was on the sixth floor, but since the hotel is surrounded by other tall buildings, all I saw was another building.

    I stayed at this hotel twice, and both of my experiences were wonderful. Since I didn't do any looking around, I don't know if the room price is worth it. However, I would definitely recommend it.

    27/10/14 | Link | Rating: 5.0
    53. Brian W.
    I stayed here for the Saguaro Cup softball tournament. Group rate was great, room was clean and spacious, but the best part was that when I got back to San Diego I noticed that I left my phone charger in the room. I called and they hooked me up to Housekeeping. They verified that my charger was there, and they sent it back to me by ups ground right away!  Very classy Hilton!! Thanx.

    24/04/15 | Link | Rating: 5.0
    54. Katie G.
    Front desk customer service is horrible and the wifi connection is even worse.
    The only good experience I had was with the weekday evening waiter and the weekday morning waitress.
    I will recommend to my company who flies staff in on a weekly basis that we never use this place again.

    14/10/14 | Link | Rating: 1.0
    55. Maggie R.
    Have stayed here several times and overall a good experience . Location is good with easy access from the airport. Front desk staff this time seemed like they were new - asked me the same questions twice - don't waste time or money eating in the in house restaurant as food is just fair and service poor. Rooms clean and it is nice to have a suite. Price was good for the value- overall it's average so not much else to share

    27/04/15 | Link | Rating: 4.0
    56. Robyn B.
    The rooms are okay- dark and could use some sprucing up. The beds are comfy. The wifi is SUPER slow at night. The food is nothing special (stick with the citrus salmon, everything else is meh), although the breakfast waitress was great, as well as the evening bartenders. Stayed here with a big group for work, and dealing with the hotel staff regarding room bookings/changes/cancellations was difficult--horrible response times.

    18/03/15 | Link | Rating: 2.0
    57. Jemellee M.
    The hotel is very nice; however, the lady, who checked me in yesterday, was not nice at all. I do believe that if you work at the front desk, you should have a "people -person" personality; be courteous, friendly, welcoming, etc. I read several feedback regarding this hotel (at Yelp) with same issues. The hotel location is good and is close to several restaurants.

    01/04/15 | Link | Rating: 2.0
    58. Rich A.
    Currently staying on the 11th floor. Great hotel. Rooms are clean and suites are large. Don't hear any noise from other neighboring rooms or atrium. Washer and dryer are in same area as ice machine and don't cost anything to use. Breakfast has been consistently good, can smell the bacon from our floor! Susan has been a terrific waitress even giving our kids food to feed the fish! Btw, 5 and under dine free.

    13/03/15 | Link | Rating: 5.0