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Holiday Inn NORTH PHOENIX in Phoenix, AZ

Holiday Inn NORTH PHOENIX in Phoenix, AZ

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Company Info:

Rating: 2.24

Address: 12027 N 28th Dr, Phoenix, AZ, 85029
  • Mon: Open 24 hours
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Comments (17):

1. Rori B.
Where do I begin! First off I asked for a first floor room and she placed me on 4th floor. No big deal but the room had a tiny bathroom. I asked to be moved and she placed me on first floor. Hmmm?  So I'm staying here a week with my BFF and the bathroom door won't shut and toilet seat is broken. On the THIRD request they fixed the bathroom door. The toilet seat is still broke. I asked for a new one and they said "were out".  I said go to home depoe and get one.  They laughed at me.  POOR service! Paint pealing off wall in bathroom. I paid extra for our "free" breakfast.  I have to go to the front desk and get a coupon daily for the food.  They act like I'm a criminal for asking... I PAID for this! WTF?!  Food at restaurant is CRAP. Don't even bother!!! Bacon so thin u can see thru it, juice watered down.  Poor service again!  They advertise wi fi and that's a joke. It either does not work or it boots you off every ten minutes. Frustrating if your trying to keep up with work stuff. For the money I paid I could of been at the Crowne up the street.  I won't be back.  I will be glad when we check out of this shit hole.

07/03/13 | Link | Rating: 1.0
2. Linda M.
Went here for 2 days with a groupon.  The hotel is very easy to find, just off the freeway.  It  is very clean, modern looking.  We had a 2 queen room.  It was very clean, the bedding was so soft and the beds were very comfortable.  The bathroom was very clean, new fixtures great water pressure.  The pool was a lot of fun.  They have an indian restaurant there but we did not go there.  The breakfast was the only sour note.  Only eggs, toast juice and coffee.  Anyway, I would definitely stay here again.  It used to be a Ramada, but recently remodeled.  I loved that it was very modern looking and so clean.  The front desk personnel were very pleasant.

21/09/12 | Link | Rating: 4.0
3. Krista S.
One thing i left out. House keeping WILL ENTER your room no matter what. Even if you have privacy do not enter they will. We left our Tv on Saturday and came back to it being shut off. We then noticed a piece of paper left that said house keeping comes in for a safety check. F U HOLIDAY INN!! Your people are corrupt and i am sure they are in cahoots with the thieves!

04/04/13 | Link | Rating: 1.0
4. Mike N.
This is a nice hotel that was completely renovated, not one of those where they just slap on some new paint and you can see all the old stuff showing through. The free breakfast was a nice touch being that this is not a Holiday Inn express, however it's pretty basic. Just eggs, sausage, toast, cereal.

04/12/12 | Link | Rating: 5.0
5. Julie B.
BANG BANG BANG on our door at 4 am by the front desk clerk!!!  Why? Ok, let's start at the beginning.  (UPDATE REVIEW NOTE:  Formerly a Ramada that was morphing into Holiday Inn during our stay, Nov 2011). Phoenix has an overabundance of budget adequate chain motel/hotel rooms, and we figured this was one of them.  When we arrived the day before Thanksgiving, 2011, we found a full-on construction site, so much so that we could NOT find the way INTO the hotel.  Eventually a workman snaked our way though to an incomplete lobby and we went up to our room.  AT FIRST LOOK, this newly redecorated room looked and smelled clean, and even had a somewhat upscale interior design for a budget motel. (This Ramada is becoming a Holiday Inn we were told).  But it was downhill after that.  The water was turned off and we did not have water until three hours after we arrived.  We turned on the air conditioner because it was in the 80's and the window does not open. WELL, we might as well have been in an airplane test hangar because it is SO unrelentingly LOUD that you cannot hear the TV...at all...and I have great hearing.  We eventually realized that the Air Conditioner / Heat Pump individual unit, while there IS a wall thermostat, only has ONE setting and...it is HIGH. (Lo and Med still blast at HIGH intensity).  Little by little, the fault became apparent to us...this was a cosmetic touchup, but the important things were missing like....a BATH TUB...there is no tub, just a shower with a shower head that barely yields a dribble of water....the TV is an old TUBE TV and it is blurry and scrambled and two calls to the desk (no one answers the extensions) brought no results.  Speaking of the bathroom, there is no window, no fan, and an ill-fitting toilet seat that shifts loudly to one side each time you "alight".  Many have complained about their odd shoji pocket door to the bathroom which bounces back open, and clipped - OUCH - my husband's hand twice. As others have mentioned, there are paper thin walls APPARENTLY, because we woke up at 4 am to watch the news.  We are very conscious as we live in a condo to keep our TV down.  Nonetheless, with this HORRENDOUSLY loud wall unit air conditioner, if you want to hear the TV, you have to turn it up and we did NOT turn it up as much as we would like to, but....BANG BANG BANG on our door a few minutes after we had gotten up.   The Front Desk Clerk "lady" rudely said when I opened the door (which is freaky at 4 am) -"The neighbors complained about the noise and I could hear it all the way down the hall" - **Note to Manager: GOOD LUCK RAMADA/HOLIDAY INN when it is 110 degrees outside and people have their TV's up much louder than we did to combat the a/c on UNRELENTING HIGH setting.  Trust me, there will be multiple complaints every night.  Other reviews of this motel have mentioned the same complaints.  I was planning on telling the desk clerk when we checked out after 3 nights about some of these "constructive ideas" for their own benefit.  However, the checkout clerk looked like he was NOT open to  input (probably overdosed on complaints), so I refrained.  Basically, the Holiday Inn owners have "cheaped out" on this major remodel. .  If you read this, Ramada/Holiday Inn Manager, at the very least you need to get an electrician to REWIRE the thermostat to get a  LOW FAN setting on the a/c wall unit, buy new TVs, replace the toilet seat, change out the bathroom shoji door and shoot some insulation into the walls.  And, we're just not all that picky! (Update:  now that the reviews are stacking up for the remodeled, renamed Holiday Inn, I see the Manager hasn't taken any suggestions to heart, because I see the same complaints)

02/08/13 | Link | Rating: 1.0
6. S N.
Very pleased with our stay! We only needed one night and the staff was able to accommodate us well at a great rate!

The bed was incredibly comfortable and the shower was to die for! I literally stayed in the shower for almost 30 minutes because it was THAT amazing! The room was very cozy and quiet.

The only downfall was that I didn't like how we were treated the next day. Check out isn't until 11am and at 10:00, housekeeping came in to clean the room. We told them we were finishing getting ready and packing and would be out by 11. At 10:45, the manager/front desk worker came to our door asking if we were leaving now. Um.. Excuse me...I have to have someone come to my door to ask us to leave even though its not even check out time?

I enjoyed the hotel and will be back, but there is no need to knock on the customers door to ask them to leave. Not sure if it was because we got a good rate for the night or what but that was the only turn off.

22/01/13 | Link | Rating: 4.0
7. Jon O.
We thought his hotel would be nice for our out-of-town guests for the 4th of July Holiday.  We thought wrong - although the renovation is fairly nice, there is NO Security at this hotel, just some guy that is supposed to walk the parking lots.  No Cameras, no nothing.  Upon arriving at the hotel, my visitors ran inside to check in.  Ten minutes later they went back to the car to get their belongings and the car had been broken into and everything stolen out of it.  The clerk just shrugged her shoulders and said all she could do was call the police for them.  The police never came.  The hotel has several low-rent apartment buildings in the area and lots of un-desirables walking the streets looking for trouble - in fact a murder occurred just down the street in the last 6 months from two rival gangs living in the surrounding apartments.  I can't believe as much as they spent sprucing up the place that they couldn't at lease install security cameras knowing the crime in the area. I guess what made it worse is that they didn't seem to care what happened and didn't do anything to help or even seem apologetic.

06/07/14 | Link | Rating: 1.0
8. Laura M.
If I could give this hotel zero stars I would. This hotel was nothing but problems. The room right next to us partied until 1 in the morning and the room right next to that room got completely robbed. Then we found out that a man a few doors down was also robbed. The pool was "out of order" for a while. Once it was fixed and kids went swimming they all got rashes the next day. This hotel was horrible and I wouldn't recommend it to anyone.

24/03/13 | Link | Rating: 1.0
9. Ariana E.
It even hurts me to give this place 1 star. It was the absolute worst hotel stay of my life. I was in town to watch spring training with my fiancé and his family. There were syringes and a matching spoon in the closet of his aunt's room, parties going until 1am in the neighboring rooms and kids getting rashes from the pool. The topper, our hotel room and another guest's were broken into and EVERYTHING was stolen! No one could get in contact with the manager, Angel, until the next day, not even the police. Now everything is being "referred" to the hotel's property management company, AMI. Left messages, still no return calls or updates. They won't even release a picture of the guy who robbed us... who was caught on their security cameras. Ridiculous and infuriating are mild words to describe this situation!

26/03/13 | Link | Rating: 1.0
10. Jen W.
If I could give this hotel zero stars, I would. We checked out this morning and an hour later realized we had left a pair of gold and sapphire earrings on the nightstand. We called the hotel immediately and someone went to the room to look for them for us. The woman at the front desk claimed the earrings were not there. As we are 100% positive that is where we left them, the only possibility is that a staff member stole them. Absolutely disgusted that someone would take these that belonged to my 9yo daughter, given to her by her grandmother.

28/10/13 | Link | Rating: 1.0
11. Edmund K.
This hotel was probably renovated within the last 10-15 years, but it hasn't been maintained very well since then.  It's clean enough, and conveniently located, but there were mechanical problems in the room, notably a lack of hot water in the shower due to a plumbing problem.  I would be willing to stay there again, but I would check out the hot water before settling in.  Presumably, other rooms will have plumbing in better condition.

The service was friendly, but check in was extremely slow.

23/04/13 | Link | Rating: 2.0
12. David S.
This place is really nice.  Only 69 buck a night!  Based on all of the very crappy rating I am definitely giving 5 stars.  Holiday Inn Express should typically be a go to when looking for a place to stop.  Thankfully I used my better judgment when I saw this place rather than trusting the bull crap rating this place currently has on yelp.  My room is sweet.  Remodel has to be less than 3 yrs old.  I don't know why people are so stupid....  Really....

15/06/14 | Link | Rating: 5.0
13. Rob P.
On my second go at connecting with GM Remon Hanna he did return my call and compensated us for one night of our three night stay..   At least that's something...  I think I speak for all when I say we would all rather just have a great stay wherever we book...

07/05/14 | Link | Rating: 1.0
14. KenCandy P.
This hotel is a terrible representation of a Holiday Inn.  The service was terrible - one clerk behind the desk at the busiest check-in time.  Our a/c unit didn't work - tried to call the desk to send up some help - guess what - phones don't work - had to get dressed & go down to front desk - same young girl behind the desk & 3 people in line - I just drove 5 hours & I'm exhausted - they needed more help!  The beds were very, very hard.  I would never use this property again....as for other comments about being newly renovated - lipstick on a pig!!

16/11/14 | Link | Rating: 1.0
15. Kristin Y.
I was surprised how nice this place was after seeing its 2 star review. Staff was super friendly. Room was clean and looked newly remodeled. The beds were SO comfy. For $59 a night, I thought this place was awesome!!! I'll definitely be staying here again.

28/07/14 | Link | Rating: 5.0
16. Carl S.
I have stayed here twice and have been highly disappointed both times.

My wife and I needed a place to stay while attending freshman orientation and moving our daughter into her dorm at Arizona State University West Campus.

Here are the problems we had:

First Visit (7-9-14 to 7-12-14):
- Poor Security
1. The side door card reader worked intermittantly so they disengaged it leaving the building unsecure. Teenagers were running around all evening until I spoke with management about manually locking the door, which they did.
2. Pool gate had rocks jammed into the door strike allowing people that were not hotel guest to enter and swim. I removed the rocks and the unwelcomed guests we unhappy and left.

Second Visit (8-15-14 to 8-18-14):
1. While making reservations directly, Rob/Robbie hung up on me twice. I had to call the 800 number to make my room reservation.
2. No power to the lights and plugs in the room. As an electrician I had to help find and reset a tripped circuit breaker.
3. Shower drained was clogged.
4. Cards were deactivated on 8-17 and needed reactivation.
5. No bathroom exhaust. The entire hotel room smelled after taking a crap.

I don't know if I am just unlucky but I have never had so many issues with a Hotel/Motel in my life.

19/08/14 | Link | Rating: 1.0
17. Al G.
This is a very nice property.  The only issue is the WiFi never seems to work.  I have stayed here on a few occasions and the WiFi access never works or it's very sporadic at best and then you have to be lucky.

Nice hotel but if you need internet access have a hotspot or stay at another hotel.  It's too bad because this is a great property otherwise.  Front desk people are so helpful and friendly.  New rooms, not expensive...

10/01/14 | Link | Rating: 3.0