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Holiday Inn PHOENIX DOWNTOWN-NORTH in Phoenix, AZ

Holiday Inn PHOENIX DOWNTOWN-NORTH in Phoenix, AZ

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Company Info:

Rating: 2.43

Address: 212 W Osborn Rd, Phoenix, AZ, 85013
  • Mon: Open 24 hours
  • Tue: Open 24 hours
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  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (30):

1. D L.
I had to work nearby and stayed there for a night. There is no complimentary breakfast as some other Holiday Inns offer. As a Priority Club member, I was given a coupon for a free cup of coffee and a discount coupon for the breakfast buffet. Parking is inconvenient. There is a small parking lot next to the front lobby but it is always full. The parking garage is around the corner and down the street. The street and garage were dark at night and there is a porn shop across the street. The bathroom sink water faucet did not work properly (hot water only). I prefer to stay elsewhere next time.

23/04/10 | Link | Rating: 2.0
2. James L.
Stayed here twice in one week and really enjoyed the fact that during non-business days (Saturday) or after business hours (post 5pm) this new area of "downtown" slows to a pleasant pace. During these times the offices and streets seem nearly deserted. Still there are people and place to see with great landmark restaurants and friendly taverns within walking distance. Finishing the evening Saturday, on the outdoor patio with a glass of Grand Marnier and some stunning views of half lite (half sized) skyscrappers gave me an odd feeling....Safe in the City.
The Hotel itself, a completely remodeled/refurnished 60's era Holiday Inn, was quaint and cosmopolitan at the same time with a small lounge and steakhouse on property, along with heated palm lined pool with whirlpool, and some stunning views from the10th floor suite. My Dog loved the views as much as I did (yes, they are pet friendly,extra pet friendly!) and Wendy the Asst. General manager took extra time to make this visit enjoyable. I have to admit The (chain hotel) Holiday Inn is three for three.

09/02/09 | Link | Rating: 4.0
3. Nazanin A.
My rating is 3 1/2 stars.

This is a brand new hotel located in downtown Phoenix. The rooms are very comfortable and well appointed. I was upgraded to a suite which had a separate sitting area and bedroom. There were 2 flat screen TVs in the room (no HBO though!) and the lots of comfortable chairs/sofas.

The bathroom was very large as well.  The shower was roomy and the tub was HUGE!

Parking and Internet access are free. I did have some issues connecting to the network the 2nd day I was there but they were able to resolve the issue quickly.

I was pretty much holed up in my room working and so I did not experience the breakfast service or the gym.

I had 2 issues with the hotel:

1) The hotel allows its guests to bring dogs. On day 3 of my stay, I had to deal with dogs barking and crying most of the morning.

2) My room was close to the elevator and vending machine and I could hear noise (sounded like a motor kicking in).  Most people would not notice that noise though.

If you are in the area, give this hotel a try. The staff is attentive and the hotel is comfortable and well worth the money.

01/12/08 | Link | Rating: 3.0
4. Steve G.
An adequate downtown motel.  Access and proximity are both good.  The location appeared to be clean and well-kept.  However, I'm now reading that they allow pets in guest's rooms, making it no more than a fancy kennel!  Unless they spray for fleas daily  (they don't), I'm not feeling good about this.  Parking is atrocious and the Raddison parking garage (a half-block away) must be used.  Service at the front desk was eager to help, but only Briana seemed to be able to operate their computer system at check-in.  There is only a $9 breakfast buffet here, but plenty of nearby places to eat.  Elevators are fast in this eight (ten??) floor motel.  Both water pressure and hot water were extremely good on the 3rd floor, sometimes it was impossible to get COLD water.  My coworker on the 4th floor had the same observation.  Their WiFi (free) never failed, but was very slow (below dial-up speeds).  My coworker wisely travels with a CAT5 LAN cable; I'll do the same next time.  The heating/cooling system does not appear to be aligned with the wall thermostat; room temperatures were never right.  Although the big screen televisions in each room are low-grade, channel selection is extremely good.  Our business rate was $139.99 ($158.57 with taxes), and that is reasonable for this motel.  I would come back for a few days at a time when business dictates, but this motel wouldn't be my first choice for a week-long stay.

04/02/12 | Link | Rating: 1.0
5. Kevin V.
I have stayed at this hotel twice, and have to say, not the best in the area.  The rooms are clean, but the service is just not there.  And if you want parking, best plan on parking at the hotel behind it and walk in the dark to the hotel.  It is not your typical full service Holiday Inn, it has more of a Days Inn feeling.  I tried calling the front desk one day while on the road, and no one would answer, so I had to turn around and drive 5 miles back to the hotel just to ask them a simple question.  There are plenty of hotels in the area, you might be better off staying elsewhere, such as the Hampton Inn or Hilton.  I am even a platinum member for Priority Club, and I would rather go elsewhere.

27/12/11 | Link | Rating: 2.0
6. Pete M.
A little surprising that no one has reviewed this place yet.

I booked it for five nights as a base for spring training exploration. I'm three nights into the stay, and I have no complaints.

The room, at $136 a night, is more than adequately sized for me, a single guest. There is free Wi-Fi and free parking, though the parking situation is tricky. There are about 20 spots in the lot on which the hotel sits. If they are all taken, guests can use the parking garage shared with the Radisson down the street. So far, I haven't had to use the garage.

There's an HD TV that seems to get about 3,000 channels, but I have barely turned it on. The room also has a mini fridge, along with the usual dresser, desk, closet, iron, cofeemaker and a selection of coffee and tea.

The room has a king-size bed that to me is very comfortable. The bathroom is spotless, with no stray hairs or scuff marks or crusty areas anywhere. In fact, even I, a noted germophobe, feel comfortable walking around barefoot, which I almost never do in hotel rooms.

The climate control is more than adequate; it is accessed by a digital thermostat on the wall.

I haven't heard other guests around me; I'm pretty sure at least one neighboring room is occupied, but whoever is staying there has not been making obnoxious noise.

One of the front-desk staff members gave me an excellent recommendation for a Mexican restaurant, Mi Patio, that is within walking distance (see my Yelp review of it). His manager tried in vain in a friendly manner to help me when the vending machine wouldn't dispense fabric softener (I was doing laundry--and a slight quibble here is that one front-desk person whom I asked if there was a guest laundry said there wasn't one. The next day, the same staff member who recommended the Mexican place said there was, indeed, a guest laundry, on the second floor. He was right. It's adjacent to the fitness center.).

So far, the hotel's location has been pretty good for a spring-training base. Many of the camps are nearby Phoenix, so it makes sense to just plop yourself down somewhere and visit the various cities. Word of warning, though, if you do come out for spring training: Leave early for the games. The last mile of distance to the ballpark could well take you an hour-plus to navigate. Clearly, these sites are not built to handle the volume of traffic that a major league team can generate. There are no six-level parking garages at these sites.

There's also a 24-hour Walgreens, a Staples, and a Chase bank two blocks away from the hotel (the Chase is actually closer to five or six blocks, but it's still a short walk).

I've been very pleased with my stay at the Holiday Inn and would recommend it. If I come back for spring training again, I will most likely stay here.

16/03/10 | Link | Rating: 4.0
7. Michael P.
I recently stayed at the Holiday Inn for two days.

Great rate! Fantastic customer service from the front desk associates. I interacted with two individuals and they were very thorough when I inquired about food and delivery. The young lady provided me with brochures, numbers, and was very attentive to ensure that I had all the information possible.

The room was fantastic, spacious, and the bed was very comfortable. I have been traveling for work and it was fantastic just relaxing in my room.

The pool was clean and enjoyable. I used the computer station and did not have any problems. I also used my free drink card for a cup of coffee on Sunday and the gentlemen who helped me was very courteous and displayed excellent customer service.

Great experience overall. I would recommend it and definitely stay here again!!

Great job Holiday Inn and to the entire staff at the hotel!

13/07/10 | Link | Rating: 5.0
8. Jimmy C.
Stayed here last year and had a very bad time.  The AC wasn't working in the room we were in and I had a hard time with the front desk.  Finally had to move hotels around two in the morning.  I decided to give this place another try this year and the girl at the front desk was very short and rude.  I don't recommend this Holiday Inn at all.  Never had this many problems at one hotel.  Luckily I don't feel the same way about the other Holiday Inns.  Stay Away!!!  Trust me!!!  You'll be happier!!!

04/03/12 | Link | Rating: 1.0
9. Victoria Y.
Great value for your money, decently priced, pet friendly and clean.  I only stayed one night with my friend but it was very convenient, easy to locate and we had a pleasant stay.  The staff was very polite.

If you get a chance try Postino's (about a mile away) for some great bruschetta and panini sandwiches.

27/03/10 | Link | Rating: 4.0
10. Michael L.
We stayed in four different hotels over the past two weeks or so.

This lovely Holiday Inn was the best of them all. Great location is a good start.

The front desk folk are all very friendly and make sure you are enjoying your stay.

It is a nicely appointed hotel in the common areas and quite clean.

Our room too was very nice in décor and with enough room for fat old me.  We also had a decent view.

Of all the hotels; the bed was very comfortable with soft and firm pillows.  Of which I am happy since this was our longest stay this trip.

You get some free stuff too if you want it. We did avail the Starbucks one morning.

One misstep was on our last day the room was not made up, but I do not stink too much so I was able to survive it all. ;-{)

16/11/10 | Link | Rating: 4.0
11. Tam M.
My husband and I took a trip to Phoenix last weekend so I booked a room on priceline. Based on my PAST Priceline experiences, I was expecting something better. The hotel was recently upgraded and it's beautiful...our room was really nice...the decor was nice and exactly what I saw on their website...

Ok THE GOOD:

It's close to Walgreen's which was cool because I haven't a clue how I could forget simple things like LOTION! But it was nice to pick up beer, wine and munchies because the room had a fridge!

THE BAD:

THE PARKING? OMG...there's a lot in the front (but it's super small). The hotel parking is not just BEHIND the hotel, but behind ANOTHER hotel (the Radisson). That's about 1/2 block away (WHACKNESS).  

THE UGLY:

This hotel has HORRIBLE ventilation and plumbing. After we checked in, we decided to head out for an early dinner after the long drive. By the time we got back our whole room smelled like SHIT. Yes folks, I just dropped an "S" bomb...it smelled as if someone had crept into our room while we were gone, took a dump and split. We discovered that it was coming from the AC vent...so we turned the fan off. Except then the room got stuffy and the freakin windows DON'T OPEN. O-EMMM-GEEEEE...

Then about an hour later we heard what sounded like a jack hammer (which my husband explained was probably the snake cleaning out a toilet). A few minutes later...clean air! How bout this continued to happen for hours at a time each day we were here...NOT COOL.

I couldn't WAIT to check out...I was up first thing in the morning packin it up so we could RUN (not walk) outta this place. Sorry Holiday Inn...get your SHIT together! LMAO...no seriously...lol

24/03/11 | Link | Rating: 2.0
12. John B.
Loved it. My girlfriend and I were just passing through Phoenix, and to be honest, I don't particularly care for the town much, but this place is one good thing about it. I started calling around at around 9 pm on a night when there were two different sporting events going on (my gf and I did not know about the games when we came into town), and we started calling around and got lucky. One suite left at this place. We didn't expect much. We just needed a room for the night. The suite turned out to be really nice. King size bed, separate living room area, little kitchen, modern design. Very nice. And the guy at the checkin was quite pleasant, despite the stress he was under with all the phone calls during this busy evening. He even gave my gf and I two free drink credits on him. Unfortunately, the bar had just closed by the time we came down from the room. We were on our way out to find some other bar anyway, but the bartender came outside and asked us "are you looking for a bar?" We said "yes", and he gave us some suggestions. Cool guy..

I highly recommend this place. If you HAVE to go to Phoenix, come here and get a suite.

21/10/13 | Link | Rating: 5.0
13. Mark K.
OMG..If you want a circus come here. Was in town for a celtics suns game and had reservations made weeks ago. I arrived at 630pm to a lobby full of people and one person working the front desk. She kept telling everyone she was the only one there and we waited 45 minutes to check in. Next, there is no parking like 15 spots then you have to walk in the dark. If I could do zero stars i would STEER CLEAR of this place. The rooms were also old and crappy other than that a great place..

25/02/13 | Link | Rating: 1.0
14. david m.
If I can give this place a -5 star I would,do not stay here the rooms are never clean smell like mildew bad plumbing problems lack of Staff. there's only 1 chef he cooks the food and brings it too your room since there nobody else too bring it. he has a attitude problem and never wants to talk to you and hangs up on as your still talking.I ordered a steak and eggs they bring the steak rare blood all over my potatoes and eggs.there's a lot more I can say but I'm getting too upset saying any more do your self a favor and don't ever walk in this trash hole.

12/11/13 | Link | Rating: 1.0
15. Alex S.
This hotel has an excellent staff, they always accommodate my stay even after short and same day stays. Rooms are always clean and most important it's located in the center of Phoenix.

13/02/14 | Link | Rating: 5.0
16. Erica S.
This hotel is not in a great location; steps away from the "adult boutique"...unless that's what you're hoping to find next to your hotel. Then if you don't get there before the 10 parking spots are taken in the parking lot, you'll have to park in a garage that's past another hotel and then walk from there into the back entrance of the hotel (which at night is a very dark walk).
The fitness room has...well, it's probably the minimal equipment that's required in order to make it a "fitness" room; there's a bicycle, elliptical and treadmill machine. It would be nice if they had some type of weights (like a powerblock or something).
There's a breakfast buffet in the morning that is better than other free breakfasts that I've seen at other hotels; the eggs are actually real, waiter service, and menu options cooked to order if you don't like the buffet (menu items are not free).
The wi-fi seemed to be really slow or simply not available from time to time...maybe they need a server upgrade.
The room was clean and comfortable and spacious.

08/03/13 | Link | Rating: 2.0
17. David W.
The staff were all terrific, and the location was perfect for us. The room was clean and comfortable, but the temperature was a bit warm. They were in Winter mode, and said it was sometimes difficult to regulate. They did offer another room, but it was not bad enough to make us move. All in all a good stay.

18/01/14 | Link | Rating: 4.0
18. Ken T.
The room was nice although it smelled a bit. Many of the channels had no signal on the television. The parking is problematic and although they share the parking garage with the Wyndam, it was a bit further than I would've liked. The neighborhood is lacking. Good for the price and for one night it was fine.

02/03/14 | Link | Rating: 3.0
19. Jamie B.
Dear Holiday Inn Phonenix,

Your hotel is crap.  The experience was terrible.  We stayed in your hotel downtown to be closer to a conference in lieu of our home which was 30 minutes away.  Bad choice.

It was early April so the outside temperature was still cool.  But the room was hot.  I set the AC to a crisp 69 degrees and expected permafrost on my sheets in short order.  Instead I had the sweats until about 3AM at which point the AC kicked in.

The walls are terribly thin.  Luckily the AC unit, although barely functioning, sounded like a WW1 biplane driven by my grandfather's buddy earl.  While it was quiet I heard the voices of my neighbors, during full-blast I wasn't able to hear my girlfriend speak in full voice.  Again, not a conducive sleep environment.

Lastly, checkout was scheduled at 10AM.  So why was it that my the cleaning staff knocked on my door at 8:30, 9 and 9:30 to enter?  Let people sleep!!!!

Thanks for the room.  You should have paid us to stay there.

03/04/14 | Link | Rating: 1.0
20. Jon R.
Poorly managed hotel.

The staff does their best to offset the incompetent management, but they can only do so much.

The hotel overbooks the rooms. So we stood there for 45 min as they try to shuffle us around and accommodate us. Then the ADA room we requested wasn't really an ADA room. They also canceled our reservation because we didn't arrive on the day we didn't reserve. And after we left they charged us for the night that we weren't there (the same night they canceled us out for).

01/04/14 | Link | Rating: 2.0
21. Tod M.
Clean rooms, just wish they had longer restaurant options. Food they have is good, they just need more staff.

27/06/14 | Link | Rating: 3.0
22. Julie B.
FIVE STARS is what I WOULD HAVE LIKED to give this beautiful Holiday Inn.  BUT.....

We stayed here Thanksgiving holiday 2013 after trying (and not liking) several other chain motels when we come to town.  ONE THING turned out to be a DEAL BREAKER for future trips, even though we originally thought "we have finally found our PHX hotel"!!

The Good:  very nice clean comfy rooms - nice view - All OK (though I agree that the parking is funky, but not a deal breaker for us.)

DEALBREAKER:  We came back to the hotel during mid-day.  It was about 80 degrees I think in Phx that day.   Our room faced west with the lovely view.  We opened the door to go in and get cleaned up for the big Thanksgiving reunion, and our room was ROASTING HOT. Ick, nothing worse than getting ready in a roasting hot room.

I dialed down the wall thermostat to kick on some air conditioning- NO results. Pant pant pant, HOT ROOM, all the nice rooms do face west, and it was too late to close the blackout drapes (which would have made the room dark and depressing in the middle of the day.)

I called Front Desk.  They explained to me that the ENTIRE BUILDING is on ONE VENTILATION SYSTEM - therefore, EVERYBODY HAS HEAT, or EVERYBODY HAS AIR CONDITIONING.  They explained to me that JUST THAT DAY they had switched the ENTIRE BUILDING over to HEAT, so it was now NOT POSSIBLE to cool down our room.  I explained this was an impossible situation, VERY uncomfortable, and they said it was the way the old hotel was remodeled, and they'd send up an engineer.  NO engineer appeared because let's face it, what could he have done anyway?

Older reviews also mention a problem with the "One for all, All for one" ventilation system that piped bad smells into their rooms.  One other reviewer mentioned a sewer leak somewhere bringing in that bad air to their room through the COMMON DUCTING system, and in fact, my husband said the same sewer system stoppage occurred while we were there also. Meanwhile, I was roasting so I don't remember that.

We are Californians - and like PHX, we have 80++ degree weather in winter -- A LOT!  WHAT WERE THEY THINKING?

I was sent by email the usual SURVEY about our stay.  I specifically wanted to submit it because we WANT TO STAY THERE every visit because my husband's family lives there.  I spent over half an hour on this detailed survey, and then lost it completely due to my computer going into sleep mode- SO...unfortunately the HOLIDAY INN has no idea that:  "Phoenix, We have a Problem".

Fix this and we'll be back, over and over again!

21/01/14 | Link | Rating: 2.0
23. Colleen T.
BEWARE! This hotel has bed bugs!!! Woke up with multiple bites and found 2 in the sheets.

22/12/14 | Link | Rating: 1.0
24. Cassie S.
HIGHLY advise you to stay elsewhere!! My boyfriend and I chose this hotel because of its location for Chicago Cubs and Milwaukee Brewers Spring Training games, completely our fault for not checking out the reviews first.

PROS:
*Comfortable bed and clean room
*Danielle at the front desk was sincerely sorry for any issues we had endured.

CONS:
*Terrible parking....parking garage is located down the side street not clearly marked.
*Room temp was only tolerable when the thermostat was set on high at 50 some degrees.
*Incredibly short staffed to the point where room service was not available
*Called down for room service on our last day there....no fruit available.
*Went out to breakfast for our last morning and when we returned our tub was disassembled and there were tools on the toilet, room smelled of sewer. Come to find out there was a work order from Friday (it was the following Monday) about a leaking tub. Funny cuz we checked in on Thursday night and didn't put in a work order on Friday. (We also had our do not disturb sign on the door) When we informed the manager he had us pack up our belongings and move to another room..... we were to check out in the next few hours and still needed to shower.

Seems to me this place has a LOT of problems that need to be fixed. My boyfriend being a platinum level club member travels at least 1/2 the year and he has never ran into these problems. Like I said STAY FAR FAR AWAY!!! If I didn't need to give this place a start I would not be doing so!

18/03/15 | Link | Rating: 1.0
25. Avril S.
I have been traveling for years. Worst hotel I have ever stayed in. First 3 nite's management were unable to get folks in next room to be quiet. Room had strong smell of urine and I had to keep fan on continually. Room 611 should u wish to avoid. Mgmt blamed it on cleaning staff inability to speak English - seriously shocking. Mgmt finally moved me. Room was clean but tv lost signal about every 15 mins and bath tub we so rusted that u would not want to bath. Mgmt promised free nites and never delivered. I will escalate my complain to corporate.

20/03/15 | Link | Rating: 1.0
26. S T.
I stayed at this hotel for work and it was convenient to where I was working in Phoenix, but that is about where the pleasantries started and ended.  The rooms were obviously not up-kept very well as some of the furniture was broken, the carpets were stained, and the bathtub...no idea what was happening with that drain.  Honestly, none of that was a huge bother to me and I didn't bother complaining to management about it since their housekeeping staff was in the room everyday and if they didn't care enough to fix or report the obvious issues when they were cleaning the rooms then I wasn't going to try to make a big stink out of something that didn't really affect my quality of life and they obviously didn't care about enough to fix in the first place.

The parking situation is pretty bad, there are only a few spots out front and you'll see people parking in every inch of available space to have to avoid parking in the shared garage down the street.  It's not that far of a walk, but it is very inconvenient, especially if you have a lot of heavy things to carry around with you.

The hotel restaurant was also a joke, despite the fact that it was INSIDE the hotel, I still found it less convenient than going other places to find food.  The staff spent most of their time socializing and hanging out at the bar watching TV rather than checking on patrons or seeing if anyone needed help or to be served.  There is no hostess, so you just have to sit somewhere and hope someone notices you.  It was difficult to tell who was staff and who might be a guest due to the aforementioned TV watching and socializing.  The food was middle of the road, nothing horrible, nothing great.

All that being said, I probably would've still rated this place three stars, again, nothing horrible, nothing great, if it weren't for the bites I started noticing at the end of my stay that turned out to be bed bug bites that welted up in full force once I got home.  Small bites, localized into groups in a straight line, primarily on arms/legs... yeah... not a great parting gift.  Unless this hotel's location is mission-critical to something you need to accomplish in Phoenix, I would recommend steering clear.

20/04/15 | Link | Rating: 1.0
27. Judith M.
Need a place to rest you head? Well.. There are beds at this hotel.

I'm in Phoenix this weekend for baseball spring training (Go Dodgers!) ... And because my boyfriend and I booked our hotel so last minute, we were left with limited choices. So we picked this spot. The place did enough to get by. One front desk agent, one server in the dining room to wipe tables, serve drinks at the bar, and assist, and one cook. Pretty sad since Holiday Inn claims to be about customer satisfaction.

When we arrived, our electricity wasn't working, our TV didn't work, and there were pets stains on the floor ... We asked to change rooms but the hotel was completely full that they denied our request. I get it. But, gross and yuck!

I'm giving this place two stars because they had my boyfriends ID in the lost and found, and I was surprised someone was competent enough to keep it...

So there you go! Quite unhappy with the overall experience, but we got through it.

15/03/15 | Link | Rating: 2.0
28. Roger R.
Worst hotel experience EVER, and I've been traveling a LONG time.

No key available for ANY rooms, they are escorting people to their room to unlock the door. Was guaranteed two queen beds, first assigned room had people staying in it. Second room was a king, next room was dirty, but it was the last room.

Hotwire would NOT book another hotel. This is the WORST ever booking I have ever had.

NEVER STAY AT THIS HOTEL. There are more than  a dozen people screeming about their situation, too. BAD customer service.

28/03/15 | Link | Rating: 1.0
29. Matt C.
This hotel is a joke and not up to holiday inn standards. Front lobby is a mess.  Literally trash on the floor and trash from breakfast still out on the tables in the afternoon.   The bartender never showed up and here is the best part.

The room key machine didn't work so every time you need to go to your room, they had to escort you.  They said it had been like that for days.  

Don't waste your money here. Go to a better place to spend the night.

01/04/15 | Link | Rating: 1.0
30. J D.
This hotel surprised me.  When a friend said he was staying here, I thought "why in the world would you choose to stay here?".  However, after seeing the rooms and property, this place is pretty nice.

The rooms are well appointed and a nice size.  The lobby bar area is also very nice and clean with plenty of space for having a business meeting or casual drink.

Parking is not bad either.  There's plenty of parking near the lobby and it feels safe to walk to/from your car.

Their rates are very reasonable as well and the location gives you great access to downtown Phoenix and the central part of the Valley.  I recommend this place to all my value minded friends who travel here on business.

Return Factor - 70%

17/05/13 | Link | Rating: 4.0