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Holiday Inn PHOENIX-WEST in Phoenix, AZ

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Company Info:

Rating: 2.76

Address: 1500 N 51st Ave, Phoenix, AZ, 85043

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    Comments (17):

    1. Dave M.
    Bed buffs look out it's got bed bugs

    06/06/11 | Link | Rating: 1.0
    2. Jaydee W.
    The staff in this hotel were very good, but its lower than average in terms of the interior.  The carpets needed a good cleaning, and the whole hotel was just in need of buffing up.  Not the greatest neighbourhood either.  I wouldn't stay there again.

    05/04/13 | Link | Rating: 1.0
    3. Val s.
    It is a standard Holiday Inn, and  I much prefer the Express and Suites now that I have stayed in their "full service hotel" which is most definitely NOT!   Compared to a motel 6, it is great but for the chain I have to say I have experienced better, so take this rating against other Holiday Inns only.  It would be higher if I were to compare it to the Days Inn down the road!  But I digress....

    The staff is very efficient and friendly, even with a full house.  The Wifi is free and fast.

    Happy to report NO BED BUGS, even though another rater said there were.  Comfortable bed, refrigerator though no microwave.  As stated before, one elevator slow as molasses.  Pool and jacuzzi were clean, perfect temperature.  Showers and towels in pool area which is sort of in the building but not fully enclosed.

    I am a bit miffed that I was told there was a restaurant on site open for lunch and dinner but once we arrived it is only open for limited breakfast and dinner.  No breakfast like the expresses have, this was a sit down and pay $8 for just biscuits and gravy.  No thanks. There is an IHOP across the freeway and a Waffle House at the intersection.  No lunch service as promised while we were here!  We stayed further from our event than we wanted specifically so that  while the car was gone I could stay at the hotel and have lunch.  The "room service" is Domino's.  Their little sports bar was fun, with friendly service but doesn't open until 3:30 pm.

    Had they not misrepresented the place to me I would have rated it higher, but when you come to a place with specific criteria and are misled it sort of spoils the whole thing.

    25/03/12 | Link | Rating: 3.0
    4. Bob M.
    I stayed here one night and hated it.  I'm a member of the Holiday Inn rewards program.  Upon checking in the person ahead of me was greeted as a member and given a "goodie bag" and thanked.  Apparently if you use Hotels.com to secure a room at this establishment, they treat you differently (I'm sure that's a big duh!).  Of course no thank you and no goodie bag.  I did get my points though.

    Upon entering the room, it just wasn't the quality that I've been used to with other Holiday Inns.  Dark, worn and used.  They definitely need to update this place.

    Here's the clincher for me.  When I went to take a shower, I found hair in the tub....Not mine and not just one.

    This area is also very noisy being so close to the freeway.   Sirens all night long.

    27/01/13 | Link | Rating: 1.0
    5. Megan W.
    Meh....I've experienced better is definitely right when it comes to this hotel.  My husband and I had to stay here for 5 nights or so and during that time our maid came to clean the room twice.  Despite leaving the "clean room sign on" and calling down to the front desk to physically ask them to clean our room they never did. One day they even put a note under saying "sorry your privacy hanger was on" when in fact it was sitting in our room.  I just think the staff is lazy and doesn't want to do their job!!!  

    Besides that, the room itself was okay.  The beds were just alright.  They scaled down and had no microwave or refrigerator in our room even though the website said it was included in the rooms.  All they had was the piece of furniture it was suppose to go on so it almost looks like you got robbed of those items.  

    If that was enough of a reason not to stay here there is only 1 elevator.  This POS is slower than molasses.  Seriously, I could have probably run up and down the stairs before it even made it to my floor to pick me up.

    OH....and how could I forget about the parking.  Awkward, small, spaces....if you have a nice car prepare for dings and dents in it.

    The only positive thing I could say about this hotel is the fact that you are super close to the 10 freeway so if you have to commute somewhere it makes it easy.  Enough said.

    16/04/13 | Link | Rating: 2.0
    6. Terrance B.
    One elevator, stairs lead to fire doors, no goodie bag though I am a Priority club member, no fridge or microwave. Bed was comfortable though. Stayed in better HIs. Won't be back to this one, let alone this part of Phoenix again!

    16/02/14 | Link | Rating: 2.0
    7. L C.
    This review is just for the banquet room and banquet food service.  

    When I said banquet room I mean a medium size singular room that could be split to 2-3 tiny rooms.  My employer had their annual Christmas employee luncheon at this Holiday Inn Hotel.  We took the entire room and had to bring employees in two waves to avoid folks standing around and waiting for their meals.  On to the food,  the presentation was really standard.  Three tables with linen and chafing dishes with sterno cans keeping the hot food warm.  The food itself had the appearance of being comparable of prepared hot food you buy at the grocery store.  I had a grilled chicken salad which was not impressive based on the prices my company paid per person.  I've had a better salad at Chick-Fil-A and Wendy's.  The servers were absent from our dining area.  If you're a banquet server, in most cases you know ahead of time what you will be paid for the job.  It you don't like the pay or your job just stay home.  I was never offered a drink and had to refill my own water throughout my lunch.  I general tip on top of the pay already received if good service is given, not this time.  This is sad because if I had a vote, mine would be not to return here.  

    As you walk into the lobby they used to have a fairly large dinning area for their restaurant.  When we walked in today they have scaled way back on the dinning area unless they're remodeling and stopped construction when they demolished and cleared out the previous area.  This restaurant and banquet area needs a lot of work if they expect attract companies to host events more than once.

    16/12/13 | Link | Rating: 2.0
    8. Sam M.
    The hotel is a bit outdated, but it makes up for it with the friendly staff!
    Overall for the money I can't complain about the hotel other than the local bums that you see around the hotel, this is just a result of the location.  The hotel however is a great location in regards to local venues like Ak-Chin pavilion and local restaurants.

    22/10/13 | Link | Rating: 3.0
    9. HB S.
    Before you book the hotel, here are a few considerations. """AVOID TUESDAY'S!!""" AMWAY uses this place as their Phoenix meeting, and indoctrination facility, the parking is "all for one, and one for all" until 10:00 PM (who still gets involved in multi-level marketing!!!) Secondly it is dated, but the staff is great. The hotel needs a secret visit by Holiday Inn management.. "The elevator" (only one) is SLOW, and the fire escapes do lead you out into the So. Phoenix Garden of Eden, so beware if you feel the need to seek past the wait for the lift, likely you'll encounter the guy who's car just ran out of gas and he needs a few bucks to get to L.A. and attend his mother's funeral, or just ran out of baby formula!

    25/06/14 | Link | Rating: 1.0
    10. Vicky R.
    This hotel is part of the Holiday Inn chain.
    It's a fairly big hotel for stories lots of parking spots in the center location on I 10 and I 17 area.
    They have a bar restaurant on site that opens during happy hour and evening and a convenient business center for use.
    The rooms themselves I'm nice but you can tell the hotel is a little bit outdated. The carpets are old and the interior I have a lot of things and scratches which is normal from a hotel it's been around for a while ...
    Bottom line it's a good value and it's clean if you need to stop and get some rest.
    I personally prefer the holiday in at the airport which is more modern and cleaner.

    25/09/14 | Link | Rating: 3.0
    11. Christina J.
    My check in was rough and had to switch rooms due to the room smelling like smoke. The hotel is in need of an upgrade and the rooms need it more. The bathtub nozzle was loose and when I turned the tub on the shower flip was on and I got sprayed, that's frustrating in the morning. Parking was a pain and not female friendly when checking in late at night off the main freeway.

    All of this could've been fine if they only had decent cable!!!! No HLN or Bravo! Done..

    14/10/14 | Link | Rating: 2.0
    12. Taylor G.
    It's a nice hotel at a good price. The room and bathroom were nice. Staff was welcoming. The only thing I didn't luke was the pool was outsside but covered so you couldn't lay out and get a tan. Also the bathroom drain in the tub seemed to be kind of clogged. I would stay here again.

    09/04/15 | Link | Rating: 4.0
    13. Lila M.
    Spent the night here... Thanks to Priceline choose your own rate. Very friendly staff and the room was very clean. Now off to the Grand Canyon...

    04/04/15 | Link | Rating: 5.0
    14. Sydney H.
    Don't understand the bad reviews. My experience was as expected and more. It took a while to check in but only because the 2 people in front of me didn't have their stuff together. They can only move as fast as the computers and so you all know making a reservation speeds it up.the young lady in guest services gave me an option for being a platinum club member of a drink or additional points. I said both and she said ok and was serious. Awesome.  Room I clean and looks great. Updated except carpet. No issues.

    30/03/15 | Link | Rating: 5.0
    15. Kate H.
    Seems like an older property, but kept in pretty good condition. It's a large hotel with lots of parking. Unfortunately, you cannot get into the stairwells at the side of the building to get to your room. You have to go to the main lobby and go from there. Most hotels have secured entries where you can get in with a key card. This one did not. They serve breakfast and dinner here. The food was pretty good. Desk staff are friendly. The elevator has to be seriously the slowest elevator I've ever experienced. The room smelled somewhat like smoke. Also, note that it's next to I-10, so you'll hear loud traffic day and night.

    22/03/15 | Link | Rating: 3.0
    16. A V.
    Yay! I'm a fan. Clean rooms, friendly staff, excellent housekeeping. Well done, over all.

    16/05/15 | Link | Rating: 4.0
    17. Kendra S.
    The hotel and the rooms were nice and clean. Most importantly there were no bed bugs. Everything In my room was in good working condition and nothing looked old or outdated. Good drinks at the downstairs bar, which they let you take back to your room to consume.
     I also noticed that a lot of people chose to have some kind of after party get together in the lobby on the days I stayed there. I think this is really cool that they allow people to sit and chill with friends and even order pizza and bring in outside drinks (not liquor), considering that have full food service within the hotel.  This gives the hotel a real easygoing feel. That you don't get from the more expensive chains. The front desk people were nice, fast and very accompanying to my needs. You can tell they have a customer is always right kind of policy. I felt there was a problem with my bill, no argument, explanation or discussion they just corrected it.
    I also used the hot tub it was nice clean and I noticed there was a man cleaning out the pool while I was there. They also had security hanging out in the parking lot every night I came back to the hotel late. They must really listen to their reviewers.

    23/01/15 | Link | Rating: 5.0