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Homewood Suites in Phoenix, AZ

Homewood Suites in Phoenix, AZ

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Company Info:

Rating: 3.56

Address: 2001 E Highland Avenue, Phoenix, AZ, 85016
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Address: 4750 E Cotton Ctr Blvd, Phoenix, AZ, 85040

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    Comments (18):

    1. Jamie M.
    I stayed here for two weeks while I was on travel for work. My main criteria for picking a hotel was that it was: a Hilton (need my points!), free wireless, free breakfast, an in room fridge and a safe neighborhood. This place delivered all of those items and threw in a decent pool and free dinners Mon-Thurs (usually something like pasta or enchiladas). The internet was a decent speed, I didn't have any problems with the cleanliness of my room or the water temperature in the shower. It was generally less than 15 minutes to get to my class downtown and the hotel is located to lots of restaurants and shopping areas. If I came back to Phoenix I wouldn't necessarily choose to stay at this particular hotel again but I also wouldn't avoid it.

    24/05/10 | Link | Rating: 3.0
    2. Sarah A.
    This place rocks.  Super friendly.  Not just fake friendly; really.  I am sitting here in the lobby working and one of the hotel staff came up and offered me cookies.   The place is clean; the meals are nice; it feels safe;  nice business center to print and fax documents; good fitness center and cut-rate daily passes to LA Fitness next door; very convenient; good laundry machines.   Even our kitty cat likes it.  Being out of your house because it is flooded and needs repair is no fun, but this places has made life much better.

    09/08/12 | Link | Rating: 5.0
    3. Victor H.
    I've stayed at this property several times.  The location is primo!  The ambiance so-so, the free breakfasts are good-to-go (ok), and the rooms are just ok also.  
    There is free internet, a big plus+ and the TV channels are fair to good.

    How do I say anything about this place to break the ho-hum feeling I get about it over-all?---Hummm---Well, did I mention the free breakfast?!  They have self-made waffles!  There Ya Go!  Waffles!  They provide USA TODAY FREE!  and fresh fruit every morning with a snack bag for your grab-n'-go moment if you must run and skip breakfast...  Did I mention the free breakfasts?!...

    How's about I focus on the rooms!  The rooms all have a mini kitchen with microwave ovens and conventional stove-top stoves...Utensils and pot and pans---Big Woop!  The curtains do block the sun out very well if you are working swings or midnight, and the AC works well too.  The decor is a step up or two from motel 6, and the ceilings are high.  All that being said...It is worth going here to take care of business but not to impress...It's functional and gets the job done.

    zzzzzZZZZZzzzz  Did I mention the free breakfasts?!....

    Why three stars?----Location, Free Breakfasts, and there is the Half Moon Bar and Grill across from the property!----OK, the rooms are functional!----But a bit pricey---$$$

    30/03/08 | Link | Rating: 3.0
    4. David D.
    Been staying here for business the last couple times I've come to Phoenix, AZ and have enjoyed my stay.  The mornings and evenings there is free meals for hotel guests.  It was convenient because to my surprise there was a kitchen.  A Trader Joe's is within walking distance.  So I walked over and grabbed a couple pre-made meals and other things and was able to make my own breakfast, lunch and dinner.  The only downside to staying here is the bathrooms are the greatest, nor the gym (or lack thereof), and the pool is a little "ghetto."  But I'm taking this hotel is more for business then comfort.  You can pay for a gym pass to L.A. Fitness across the street for $1.90 each time to make up for it.   Staff is extremely friendly.

    22/10/12 | Link | Rating: 4.0
    5. Lim K.
    Good location.  I liked the quiet room.  The bed was comfortable but the frame was little shaky.  Good breakfast and good housekeeping.

    12/02/14 | Link | Rating: 4.0
    6. Emily H.
    I stayed here this summer. I got a great weekend room rate in June, maybe an off season price? This location was close to where I planned to be in Phoenix. I appreciated the spacious room size and layout. I felt like I had my own apartment for the weekend. The bed was very comfortable. They had a decent variety of breakfast options, including a self serve mini Belgian waffle maker. The front staff could be hard to flag down if they were working in the back office or away from the counter, but they were helpful and friendly. I would stay here again if I'm in the area.

    29/08/13 | Link | Rating: 3.0
    7. Bob P.
    Man....you other Yelpers are tough!!  This place is great...especially if you bring your family!! Big rooms, kitchenettes, great location, very helpful staff!

    Is it a top Hilton property?...well no. That said, it met all my travel needs and id come back!

    30/05/12 | Link | Rating: 5.0
    8. Adam G.
    Time to get some Hilton Honors points while on a quick trip to Phoenix.  There's a glut of hotels to choose from in the Camelback area.  They're all cheap in the summer so I chose the Homewood Suites because its always nice to have a big room.

    The location is easy to get to and a block off of Camelback Rd.  Its close to shopping, plenty of restaurants and there's a good sports bar across the street.  Its not the newest Homewood Suites.  If I had to guess, its a late 90's or early 2000's build.  Its good in regards to the rooms being huge and all multi room setups with living rooms and bedrooms.  I don't think they have the "Studio Suite" that the new Homewood Suites have.  The only bad side is the decor isn't newest even though its relevant and in good shape.  There's a full kitchen with a stove, dishwasher and fridge.  And they're still courteous enough to leave the bag of microwave popcorn.

    The linens are fresh and white although they have a non white comforter which shocks me in the hotel world.  I think the comforter choice is a brand thing though.  There were two flat screen TV's in the upper 20in size.

    I asked for a high floor away from elevator and was given a 1st floor next to housekeeping on my particular visit.  That was disappointing especially since they acknowledged the disregard for my request when they checked me in.  Somehow they did not have my Hilton number which was odd.  They attributed the low floor to no having any top floor rooms available because of a new room they were installing.

    The one sad feature of the hotel was the gym.  It had an elliptical and treadmill.  The treadmill was out of order.  There was a stack of weights too.  It wasn't the best gym I've seen and pretty emblematic of 90's hotels.  You'll find your average new Hampton Inn with a gym 3 or 4 times as large.

    Its a solid hotel, its affordable and as an extended stay format its a nice place to stay.  Are there newer options available but if you need a good affordable Hilton Honors qualifying hotel on the Camelback Rd corridor this is as good as the next.

    01/09/12 | Link | Rating: 4.0
    9. Diane W.
    Starting off I would like to say that I would stay here next time i am in town. Just a few things I would like to warn others about. First great location for central to all we wanted to do and family we wanted to visit. However the pool was my biggest disappointment. I was looking forward to spending time there since I am from colorado and wanted az sun! No go since it is in the middle of the buildings and only got sun at high noon till 2 or so. (Came early  in October) never saw this in reviews maybe cuz time of year but sad anyway. Room totally awesome! All the space we could want and need. Very comfortable and clean with great maid service. However the kitchen utensils and dishes leave a lot to be desired in a home away from home. Dishes small and outdated with few choices for real cooking. Needs more choices for knives and no scissors to cut packages open.  Bring your own tinfoil, storage for leftovers, and anything "extra" you think you may need for an extended stay. Trader joes and frys across street so amazing for shopping for food and stuff. Also a great mall across street for shopping but I had no time to go! :-(    Front desk personal were super and I appreciated them a bunch! Thx team!!!! Free food was good and appreciated! Good value for money and look forward to coming back!

    12/10/14 | Link | Rating: 4.0
    10. Chris K.
    Decent for business travel, and conveniently located near several great restaurants and a Whole Foods.

    06/05/14 | Link | Rating: 3.0
    11. Lee L.
    Good price at $80/night with AAA discount and the 1 bedroom suite was great. I like how all the rooms were connected and not spread out across different buildings. Especially since it is summertime and is quite hot outside. It was nice having two TV's in the room too.

    Breakfast was great with all the usual eggs and sausages; and they even have a light evening dinner Mon-Thursday ( but we did not try it). I like the cold juice/water in the lobby during the day/night especially since I visited during summertime.  Location is great too near the biltmore district. Across the street is a Trader Joe an Whole Foods grocery store so it is very convenient to grab a few groceries. My only gripe is the wifi signal was a bit weak. The area was very quiet at night too. I would stay again

    17/07/14 | Link | Rating: 5.0
    12. Joe J.
    Great all around hotel.  Served great bkfst and dinner (mon-Thursday).  Very nice rooms with separate bedroom and full fridge and stove.  
    Wifi was kinda weak but worked.  Near a medical center so lots of people there for other reasons than fun.  I always try to stay here when in Phoenix.  Close to great hiking piestewa peak.  Sorry sort and to point but gotta run.

    04/06/14 | Link | Rating: 4.0
    13. Kyla K.
    So let me take back what I stated about Benjamin.  I check my bank account again and see that the comp'd nights he initially said he would provide for my time and trouble were still posted to my account.    I call the hotel to inquire.  The first person I speak with asks as if I'm speaking some weird Martian language because I tell her that charges posted to my account that I have documented proof of from Benjamin that they would not be charged to my account.

    How do I know this to be true:

    1.  Benjamin said "You don't owe ANYTHING" when I asked "how much do I owe you if I just want to check out today." Again, he said Ya don't owe squat.

    2.  When I go to the front desk to get a final folio verifying this, it has the basics of accounting to reflect that this money will, in fact, be credited back to my account.
    It says in the ledger line (215.00) and (73.00).  Parenthetically speaking, this is a credit.  Yes folks, I've been an adult for quite some time now and TYPICALLY, when you see this in a statement, it means its been comp'd or remove from the list of charges.  Also, the balances on the items were -215.00 and -73.00...again. How could I owe NEGATIVE -215 and -73?  I couldn't...mathematically, FN, impossible.  IT means that I am to receive a what...THAT'S RIGHT, Credit.

    Oh no, no according to Benjamin today.  He tells me "that's right, your card was charged for those amounts."  

    Um no... I say "you told me that because of all the trouble I encountered, you would comp the days I stayed."

    He LIES and says... NO, I told you that you didn't have to pay the early checkout fee.

    WTHell is an early checkout fee?

    Are you kidding me.

    I yell over the phone.  He stoically insists that he said checkout fee and nothing more.  I remind him of what the receipt states and that I would be putting in a dispute with my bank and that the good people there will see that you are lying and that you owe me the money you said.  Before hanging up say "I want you to lie to me in my face"  And invoking the spirit of Robert Deniro in "Casino" when he was on the phone with Ginger, I say: "I'm coming down there". *Click*

    One minute goes by... he calls back.  

    I answer the phone thinking like this Mother'f'er has some serious nerve to call me back after my termination of his falsehoods.  

    He says "Mrs. Griffin, this is Benjamin, I spoke with my General Manager and she said she will credit the account back."

    I say "thank you" and remind him that "I'm still coming there to get proof."

    So I go and pick up the new folio that is supposed to be VERY different from the first.  It looks dang near the same. (215) & -215.

    I go... wow, so you called me back like you were doing a favor.  You know it is accounting basics that anything with a negative sign listed as the balance owed means you owe me money back.

    He just said, "yes, your card was charged but my manager said she would credit you."

    At this point I realize I am arguing with someone without cerebral weaponry.  

    NEVER STAY HERE.

    15/07/14 | Link | Rating: 1.0
    14. Louisa M.
    I love the setup at Homewood Suites, it's more like a mini apartment than a hotel room. The rooms have an "at home" feel with a small kitchen, bedroom, bathroom and separate living area. The #1 selling point of this place for me is their individual a/c units. You can get the room Arctic cool even in the heat of Arizona summers! There are NO regulators on the a/c units which means you can be COOL COOL COOL. That is the reason for the 4 star rating from me.

    The rooms themselves are nothing great -- the layout is SUPERB but wow, are they starting to show their age! Moldy spots and rust stains in the showers, ripped and soiled carpet, dirty walls....it's not that pleasant of a place to stay. This location is in dire need of a renovation.

    08/08/13 | Link | Rating: 4.0
    15. Steve X.
    All in all, good place.

    I'm giving it an extra star for its 'stuffed pepper' which was the best dolma I have eaten in years (its been a while to be honest).  Free dinner and free continental breakfast.  Nice.  The bedroom and living room is separate, in case the party takes a sharp turn into ultrakinky...or whatever the reason you would have for psuedo-privacy.

    The doors do seem to slam, and little things like this and that kinda added up to a negative star also.   Nothing big stood out but I'm not going to wake up easy if I've lived the day properly.  The staff (minus the one lady) was pretty cool also.  Actually, I thought everyone in Az more or less was pretty cool.  

    I'd go back but I question the regular rates for the rooms.  Sure, things were clean and decent and its certainly not a Motel 6 but some things aren't exactly what you expect from the Hilton brand either.  For example, comforters are disgusting.  They are certainly not washed after every guest, right?  I normally throw that on the floor the first instance I get into a room.  This one doubles as a blanket.  

    Still though, very positive vibe overall, and I credit the black lady whose name I can't remember for helping me forget the rather unfriendly latina she might have been training, who gave me wrong information twice, which I didn't appreciate.  

    PS:  Free wifi!  A hotel in the 21st century!!  In Arizona!!!

    04/04/14 | Link | Rating: 4.0
    16. Tina M.
    Nice accommodations but meh breakfast. The room was fairly nice (we split a suite) and I really liked all of the neutrogena products. The breakfast seemed like they were trying to be fancier with hash browns with those red peppers, etc. and nicer quality/style food items, however many of them were burnt and overcooked. I had a much nicer breakfast at a comparably priced place in Flagstaff. They didn't try to make their breakfasts fancy but everything was cooked correctly which I'd prefer.

    Nothing really stood out particularly for me except for the so-so breakfast.

    26/12/14 | Link | Rating: 3.0
    17. Buddy T.
    Never Again!!!!!  

    I checked in late after a long day of travel and could not wait to go to bed.  I was aroused a some ridiculous early hour to the sound of a dumpster being emptied.  Literally it sounded as if it was in my room.  The next wake up was from kids playing at a school or day care before 7:00 am.  

    Now lets get to the real issue.  I wake up and when I see the bed sheets in daylight there are blood stains on them!!  Yes I said blood!  I was entirely freaked out and all I could think was get a shower and get out.  That was when the ugliness of the mildew in the shower revealed itself.  Big black gobs of mildew growing around the soap dish.  

    I checked out voicing my shock and disappointment.  The attendant working the counter offered a credit of points or a refund.  This may have meant something had she followed thru.  

    This was more like a $50.00 room not a $200.00 room!

    Take a look at the pictures.

    07/03/15 | Link | Rating: 1.0
    18. Ron Q.
    I've stayed at the Homewood chain in various cities and am a big fan.  The chain itself is great for extended stays, family vacations or even the overnight stay.  I appreciate having the extra space when traveling for work and or with the family.  The extra amenities are a plus when traveling on a budget. Free wifi, breakfast and parking!  PLUS points!

    On a recent visit, this particular location wasn't very full.  After checking in, we went to the room and found a moldy smell.  Possibly coming from the carpets, but definitely the shower curtain in the bathroom.  I went to talk to the staff at the front desk.  Josh had checked me in earlier and was still there.  He heard me out and immediately switched rooms taking note of the odor we discovered.  For the trouble, he upgraded us to a larger suite.  PLUS points!  Good guy and very personable and helpful.

    Overall a nice stay with the family!

    Keep on Yelp'n!

    10/10/14 | Link | Rating: 4.0