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Hotel 502 in Phoenix, AZ

Hotel 502 in Phoenix, AZ


Close to iconic, historical landmarks of Phoenix, we offer a relaxing resort style pool and large rooms that boast great views of the well-known Camelback Mountains and Piestewa Peak.

We proudly announce that our deluxe rooms are non-smoking throughout the entire hotel.  Respecting our environment, we have also switched to natural soaps and cleaners, LED lighting and installed motion sensors and sun screens to decrease power usage throughout the hotel.

Since cars evolve so quickly, we can accommodate not only your traditional vehicle but your electric car as well.  

We are ideal for business travelers, vacationers, and extra family and friends who want a centrally located hotel, with access to both light rail and city transportation.  Relax, shop, play and eat all within walking distance of Hotel 502.


Established in 2014.

Hotel 502 started renovations in January 2014. Kicking off the New Year with a fresh new start, our transformation has captured the heart of Phoenix while maintaining a sleek trendy vibe.  From its days as an iconic Southwestern hotspot, 502 West Camelback has since been home to a few hospitality groups. Under new management, Hotel 502 is set to become an attractive hotspot once again.


Company Info:

Rating: 1.94

Address: 502 W Camelback Rd, Phoenix, AZ, 85013
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Phoenix, AZ



Comments (18):

1. Alicia B.
Hotel el Ghetto, that's what this place is. It doesn't deserve even one star - unless you feel generous and grant it a single rating for having a basic roof that keeps you dry (for the most part).

Also, they lie. There is no free wi-fi in the room. You have to be physically in the lobby to pick up a signal, and then you're lucky if you can stay connected for longer than a minute.

Imagine my chagrin when a visiting friend opened her hotel door last night. Never mind the musky and rank stench in the elevator and hallways. Never mind the stale air in the room, or the sound the bed made when you sat down - like leather pulling apart. Never mind the girl at the front desk who had long, fake nails, each one painted a different color and adorned with stars. Look past the fact that they have on-site police officers to "protect the community." What you'll find here is nothing short of ghetto-tabulous.

I imagine this is where whores come to die.

28/01/08 | Link | Rating: 1.0
Put me in a smoking room. Bad
Cig burns on the bed cover. Bad
Musty odor in hallway and stale smoke smell in room and hallway. bad
No coffee maker in the room. this price point? bad
No breakfast at this location. this price point? bad
Bed? lumpy as a bag of laundry. bad
Wifi connection? good.

For the price stay elsewhere

19/03/11 | Link | Rating: 1.0
3. Ziana B.
less than a week later I received an unknown charge for $70.00 from a company I didn't recognize (SMELL/SNELL?) so I followed up on it and it turned out to be the hotel trying to charge me for the room that I had already pre-paid for on travelocity. When I called for a refund, they didn't try to dispute/find the fault in their error, which makes me very suspicious. If you stay/have stayed in this hotel check your statements!

12/11/14 | Link | Rating: 1.0
4. Joy M.
Absolutely the worst hotel ever.  They are half finished with construction, but these greedy bastards don't let that stop them from renting out the rooms.  The hotel floor is broken concrete with huge cracks, and the floor is full of gravel, plaster chips, metal parts, dust and other construction debris.  After one trip to the bathroom the bottoms of my feet were black.  My daughter almost stepped on a screw.  The paint fumes were overwhelming so it was hard to sleep.  The room is only partially furnished.  The woman at the desk told me there were no other rooms, and since it was after midnight and I had a tired kid, I had no choice but to stay there.  When I complained the next day, the guy told me that "everyone in the Southwest has concrete floors."  The pool area was strewn with cans and bottle and cigarette butts.  Definitely my worst hotel experience ever, and I've stayed in some real dives.

12/04/15 | Link | Rating: 1.0
5. Robert H.
I stayed here because we needed a cheap place near Charlie's bar. I know they were renovating some rooms but mine was already done and I agree the concrete floors with a runner was just silly. One lamp was blown out, another lamp had a broken switch that had to be plugged in if you wanted light or unplugged to turn off. Mud was in the runner from the precious guest, The window did not shut properly and there was a lot of noise. Shower was either freezing or scolding hot. I couldn't shower and instead just used a amp cloth to wipe off. When I hung a towel on the door 's towel holder, it came out of the door.

16/02/15 | Link | Rating: 1.0
6. Karina K.
This is by far one of the worst hotels.  The photographs on the website are totally deceiving!  The tv is old, it's loud, the room is dirty, and overall it's just a sketchball place.

31/01/15 | Link | Rating: 1.0
7. Bret T.
I would say 3.5 stars and it's not a bad review. I recommend this place for the money and the location. You are right by a light rail and close enough to downtown Phoenix and all its entertainment. Room wise, clean, simple and comfortable - renovations seem to still be in progress and some rooms looked a little unfinished ie no pictures on the wall. I cans see the look they are progressing towards and when it's done it's going to be a real hip little hotel. Noise wise - a little loud to be fair, double glaze those windows and that should help. The pool is pretty nice and looks like fun for the warmer months, there is also a jacuzzi nearby. Bathroom was average and towels a little stiff but I have stayed in worse places for more money. Overall - I say stay here if you are on a budget. I will most likely be back should I visit Phoenix again.

24/01/15 | Link | Rating: 3.0
8. Adriana C.
Reserved a room here for Strong Beer Fest. Had arranged via email that there was a possibility to check in early as we purchased $75 VIP tickets for the beer fest which would allow us to enter at 11a.  Arrived at 11:30a to the hotel, only to be told that our  room was cancelled because of a computer glitch that caused the hotel to be double booked.  The VIP incentive to our beer fest admission was canceled out by the time we spent trying to find a hotel that was reasonable, that would take us on Valentine's Day that wasn't $400 a night.

14/02/15 | Link | Rating: 1.0
9. Ferdinand R.
Service is good and for the price you cant beat it, I was considering Marriott Fairfield but they wanted 275 for one night guess its top of the tourist season out here
hotel 502 was 109 and it was clean and felt right ...
Ferdinand Riboni

03/03/15 | Link | Rating: 5.0
10. AA R.
Im gonna keep it simple. ....dont bother its a dump.....cancel that reservation while can......dirty smells noisy ill maintained just plain old nasty.....that one star is generous

15/02/15 | Link | Rating: 1.0
11. Amy M.
Our room, on the ground floor, looked like it hadn't been finished yet. Cracked polished concrete floor, with dust and screws strewn around. Absolutely stinking of new paint, but they clearly decided eh, we don't need to wait until the room's been vacuumed, rug's been installed, extra pillow and blanket have been stocked--we'll just rent out the room as is. Tried to change rooms, no can do. At least the sheets seemed fresh and there weren't any bugs. The bathroom was clean.

Elevator and hallway also looked not-quite-finished. We were directed the long way around outside to our room even though it was actually very close to the main desk. The key card reader on the outer door didn't work--by the morning someone had propped it open with a brick, clearly fed up with not being able to get in. Hope it wasn't the very strung-out-looking woman who was hunched on the curb smoking when we arrived.

In other words, it was about what you'd expect if you paid $50 instead of the $150 we had paid. We will not be staying there again.

08/04/15 | Link | Rating: 1.0
12. Daniel C.
A great location. The hotel is clean and easy to get to. The concierge is nice also.

10/04/15 | Link | Rating: 4.0
13. Jamie P.
For the price, I feel like these rooms look reasonable. They have kerug coffee machines in the rooms, and the rooms seem fairly spacious. The room did have a wire that shorted out, and was annoying because the light flickered off every once in awhile. I went here to visit a friend that was staying in town. He said the staff had been quite nice and let them use their pool area after 11pm each night (the time the pool area should be closed by). The pool is lit with a blue light and looks nice in the evening. Overall, I think this is a nice hotel.

18/01/15 | Link | Rating: 4.0
14. Patrick B.
I booked this hotel on Expedia and from the Web site, things looked good. Turned out that my expectations were way off the mark. The hotel has signs stating that they are under new ownership but it isn't reflected in the shape of things. The room was definitely not worth what I was charged.  The bed was at least 20 years old, there was only a light blanket between two sheets on the bed with 9 pillows! What do I need 9 pillows for?  I did end up using one to stop me from falling off of the bed because the mattress and box springs were so bent that if you got to close to the edge, you would roll right off.  The carpet was nasty, the bathroom was a wreck and they left me the half used body wash and shampoo that was left from another guest.  New ownership or not, I won't be staying there ever again.

23/03/15 | Link | Rating: 1.0
15. Red S.
Home away from home! Went on a road trip and found this gem in downtown Phoenix! It's nothing fancy but it has everything you need.
Well-kept rooms and the staff is very welcoming and friendly. Pilo at the front desk is the perfect embodiment of what guest service should be.  Jerry and his dog Rambo makes you feel safe! Overall experience is very pleasant and room rate is reasonable.  I'm definitely going back!

28/09/14 | Link | Rating: 4.0
16. T S.
Not worth it u less you're in a pinch. Staff was friendly but the 'renovated' room I stayed in was not clean, towels all had stains on them, hair in the tub when we arrived. Someone left for another hotel due to finding nail clippings in the bed, upon arrival.

Seems like it's made for college kids on spring break. And that's about who was staying as far as I could tell from the 4am drunken conversations I could hear through the paper thin walls/ceiling whatever it was.

16/04/15 | Link | Rating: 1.0
17. Alison H.
We arrived at the Hotel 502 around 6 pm or so on Friday night, to a completely empty parking lot, we thought for sure we were at the wrong place, but alas, there was ONE person working inside. We booked the "deluxe room" that came with the free rail passes, and LA Fitness passes. When I asked about them on check-in the woman seemed confused, I let it slide we didn't need them anyway, but how about in the future, when you seem to have ONE check-in, have everything ready, surely it wouldn't be that hard.

She advised me that the room I was in would be in the North building and proceeded to go around to the back room. OK, thank you, however the "brochure" they give you doesn't have a map. Not too hard, I guess since it is a small hotel, but lugging around 3 things of luggage aimlessly is not appealing.

The room. Goodness gracious. Are they even DONE?! Absolutely nothing on the walls, stained (not in a good way) exposed cracked concrete floors, and no clothes storage. Hey, I am all for "living out of a suitcase"...when I am camping. Staying in a hotel? Not so much.

The bathroom. Absolutely no hot water, maybe because we were on the 4th floor this was the issue? And the toilet refused to flush unless you held down the handle.

On our first day there we went out to lunch, left the do not disturb sign on the door, and low and behold, enter the room to find some new magazines and books? No. DO.NOT.ENTER.

When I checked out I mentioned it, he said, "oh, well we have that you checked out Saturday morning". Well, see, that's funny to me, because I paid through Sunday. But whatever, I can guarantee you we will not, nor will we ever, recommend or stay at this hotel again.

**Forgot 2 things. One, only one elevator works, and it is SO SLOW. Also, the Jacuzzi doesn't work, it is warm, yes, but no bubbles. -OK I am done complaining now, thank you for bearing with me!

21/04/15 | Link | Rating: 1.0
18. Trevor S.
Stayed here twice.  Clean

Shower hot water nice first time 2ed floor

Shoes hot water 4th floor hard to use and low pressure.

17/03/15 | Link | Rating: 3.0