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Hotel Palomar Phoenix, a Kimpton Hotel in Phoenix, AZ

Hotel Palomar Phoenix, a Kimpton Hotel in Phoenix, AZ


Hotel Palomar Phoenix CityScape. The town's most stylish hotspot.
To go out or to stay in? That is the question. As a guest at Hotel Palomar, answering it won't be easy, but it will certainly be fun. Just outside the hotel is all the dining, shopping and entertainment of CityScape, including downtown Phoenix's impressive sporting venues where you can catch your favorite team. But inside is a masterfully designed space that begins in the elegant mid-century modern lobby and extends all the way to your luxurious guest room.


Established in 2012.

The newly built Hotel Palomar is contemporary, connected and cosmopolitan, yet comfortable and welcoming all at once. Even better, Hotel Palomar is ideally located at CityScape, downtown Phoenix's shopping, dining and entertainment hub. Here, you're just steps away from US Airways Center, Chase Field, the Phoenix Convention Center, the Phoenix Symphony and more amazing restaurants than you'll have time to indulge in.


Company Info:

Rating: 4.46

Address: 2 E Jefferson St, Phoenix, AZ, 85004
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (125):

1. Kristin S.
The Palomar Phoenix may be new, but it's already running as smooth as can be. The staff was so friendly - especially our bellman Charlie who helped us to our room and Chantelle who hosted the complimentary wine hour.  The huge and airy common areas (the two lobbies and the rooftop pool) are breathtaking and incredibly comfy to sit, relax, use the free wi-fi, etc.  The location also can't be beat - lots of places to eat nearby from inexpensive to bars with busy scenes. The newly opened Lucky Strike bowling alley and arcade a few doors down entertained my son for an hour until we had to drag him out. The rooms at Palomar PHX are lovely, with a touch of whimsy (the closets have old humorous laws printed inside). Our only complaint was that we were only staying one night and had to arrive fairly late and leave super early the next morning for a 6am flight (the hotel being so close to the PHX airport made that wake up time a little less painful). We'll be back for sure!

07/01/13 | Link | Rating: 5.0
2. Lena C.
I went to Phoenix  for a few days to work on a photo shoot. From the moment my cab driver pulled up to the hotel to the time I left, the experience was awesome. The staff was all friendly and helpful. I loved the attention to detail and the design. The bed was super comfortable and the food in the Blue Hound cafe was outstanding. I appreciate the ipod dock too. I pretty much stayed in the hotel the entire time I was there because it was SO hot. I recommend staying there.  Hopefully next time I stay there it won't be so hot and I can take advantage of the outside pool cabanas and bar! Kimpton hotels rock! Oh ya and they're dog friendly!

12/07/12 | Link | Rating: 5.0
3. Tony U.
I would definitely return. Though yes it would be after the construction on the upper floors (11-?) are completed. This construction noise is obviously heard even on the floor we stayed on(8th). If you are sensitive to anything outside of a loud whisper you may want to wait until this work is competed. And yes this work is not for the Palomar. This is a residential expansion with no connection to the hotel. Outside of this unfortunate nuisance of Downtown Phoenix growth. The hotel is well kept,modern,valet is fast,friendly ,courteous,  and recommended . The front desk is friendly and helpful. The room was clean,well maintained, and modern. A few personal choice input the pillows were fluffy but too soft more my taste and the bed was new but not as firm as I prefer, another is at least in our room the modern walk in shower was partially covered by glass but the entrance had no door allowing the shower to spray out of the shower onto the bathroom floor. The bathroom floor towel was no match for this poor design. The hotel restaurant The Blue Hound is worth a visit. The 3rd floor pool area is just the right size to hang out and catch some rays. Wait until the afternoon and the bar opens up on the roof to make it even more fun. Just across the street from the bball court and stadium and surrounded by the new City Scape. You can find something to do in walking distance from the hotel. Very convenient to the expressway also. 15 minutes from PHX helps. Taha at the front desk check in was a pleasure to deal with and aims to please. Also check out was fast,friendly,and accurate. What else can you ask for?

02/04/13 | Link | Rating: 4.0
4. Justin S.
Yes it's new and the location is great.  Most of the staff was very good.  The hotel?  I don't know what these five star reviewers were seeing but it is not what I saw.

While my girlfriend was taking a big exam at the convention center she decided to get a hotel downtown to eliminate the risks of commuting, parking, car trouble etc. I decided to take the opportunity to do a little stay-cation.  I live and work in the area so Im not the kind of person who needs to sight see or anything like that.   I upgraded to a suite with the idea of enjoying a nice comfortable quiet room I could sleep in to the  crack of noon.  Id get lunch get a beer at Copper Blues and then come back and laze around in my comfy quiet upgraded nice suite.  Well when I checked in and saw the construction crane in front of the lobby it wasn't a good sign.  The cheap foam ear plugs on the night stand was the second bad sign.  The constant rattle of a rotohammer drilling into concrete above my room was just plain bad news. This goes on alllll day from 9-5.  For people on business its no big deal but for people hoping to relax in their room it is a problem.  I called the front desk at which time they appropriately asked how they could help.  I said get me two nights in the summer when I can come back to do my thing.  They countered with one night and they would check around for other hotels for me to check into and refund the money for the next two nights which by the way was $500 a night.  This negotiation went back and fourth till I requested to talk to a manager.  The front desk said he would call me the next day.  I hate to ramble on but you get the point.  In addition to that issue I didnt think the rooms were comfortable.  The couch was nothing more than sturdy patio furniture, it was canvas.  The back of the couch  had a seam that feels like a cable pressing against the back of your head.  If you are around six feet tall you arnt going to find any comfort on that couch.  Also the doors on and drawers on the furniture was minor league.

Will only go back to walk past on my way to Copper Blues

28/02/13 | Link | Rating: 2.0
5. R C.
Stayed there for our anniversary and made a few requests. Exceeded our expectations!  Great room on the corner, champagne and strawberries,  flowers at our table etc. Richard at the concierge desk was fantastic

29/07/12 | Link | Rating: 5.0
6. Amy C.
The hotel was nice, however parking was rough, being downtown, so we chose to Valet for $27. Customer service was amazing! All of the service reps from valet to doorman to check in were extremely amazing and helpful. The room was nice, however not what we expected. The amount of towels, free q-tips, cotton balls, and other regular free items supplied were nice. However, there was not a coffee machine. The view was great, however there was some construction going on (earbuds were provided for daytime sleepers.) For some reason though, we were given a hotel room right next door to a couple with three small kids who were screaming all night and morning. This put the kabosh on our relaxing stay. Our fault for not letting mgmnt know but we kept thinking the kids would stop screaming soon. When we checked out we did not have cash for the valet tip, and their ATM was not up yet (should be up and running later that day), so we took the complimentary bikes to an ATM (awesome!). So mixed experience, however the staff was amazing and is the reason why we would consider this hotel a 2nd time.

16/03/13 | Link | Rating: 3.0
7. Maasai R.
Absolute fantastic! Everything here is perfect, the food, staff, and the rooms. I love this place :)

18/11/12 | Link | Rating: 5.0
8. Barb H.
Visited the palomar last night for an event. Valets were efficient and friendly, and staff was helpful. The public spaces were well designed which is expected from a Kimpton hotel. See separate review for hotel restaurant blue hound.

13/10/12 | Link | Rating: 4.0
9. Martini J.
Loved this hotel! Even though I live in Phoenix, stayed with the BF for a night as a mini-vacay, and to enjoy their lovely pool (it's not a big pool, which was fine by me, but I'd say if you're coming with a brood of kids, it might not be the best hotel for that). The hotel itself is stylish, comfortable, romantic and everyone we came in contact with was super nice. (I think it's hilarious one reviewer here said staff was overly friendly. Yeah, I hate when the staff is nice to me...such a pain.) Would definitely stay again.

09/07/12 | Link | Rating: 5.0
10. Ellen F.
Hotel Palomar is my new favorite place to stay in Phoenix! We had to convene a meeting with participants from around the country on very short notice. Phoenix served as a nice hub and the Hotel Palomar provided a clean, welcoming, beautiful venue. What a reflief! The rooms are very nicely furnished and spotless, the Blue Hound restaurant has amazing food and drinks, the hotel is well-situated amongst many restaurant, shopping, and entertainment options, and, best of all, the staff are exceedingly gracious and anticipate every need. I highly recommend Hotel Palomar and we will be back ourselves!

24/01/13 | Link | Rating: 5.0
11. Vicki B.
Just checked in and wow is it beautiful!

18/04/13 | Link | Rating: 5.0
12. Jen G.
I am a huge Kimpton fan and I was a little disappointed. The good: it is new, it is super modern, the staff was friendly, the location was GREAT, and everything was clean. The bad: I was disappointed in the room. For $300/night I expected more. (1) We were on the bottom floor (4th) facing the train. The train woke us up a couple of times that night, so we didn't get the best sleep. (2) The small soaps/shampoos were used. I am all for the environment and prefer enviro-friendly hotel practices. But, if you are going to do that, get the larger containers. Tiny ones aren't for sharing. The shampoo was crusty and there was barely enough for my husband and me. (3) The shower was modern with a half piece of glass and no door. Yes this is modern, but it is also a little cheap (you save a lot of money on no floating doors). Water got all over the floor and there was a cold breeze from the AC. (4) It got warm at night. The AC kept shutting off. Anyway, I just expect more from a Kimpton.

22/10/12 | Link | Rating: 3.0
13. Jason B.
The roof top pool and bar along with the rooms are great! Love staying here after a night out!

28/09/12 | Link | Rating: 4.0
14. Jesse W.
Great downtown Phoenix hotel, brand new! Crashing here for four nights, first couple nights has been good. I recommend getting room facing north, I have a south facing room and the office building across the street has lights on all night making it quite bright all night! Free coffee in the mornings and wine at 5pm. Very happy with overall experience, one draw back are the nearby bars which can get loud late in the evenings. Even though I was in room #723, I could still hear the noise.

02/04/13 | Link | Rating: 4.0
15. andre L.
Warning -hotel building adding 4 floors to top of building. Construction noise in room and by pool during the day. Not over the top uncomfortable but definitely a distraction.  Room and all of property is impeccably clean and very well equipped.  hotel also has deal with Golds Gym that is 20 yards from hotel back door.  No coffee in room but if you ask you get a Keurig! That is a deal maker!  I found staff good but not great. I travel for job and spend about 10 nights a month in hotels and perhaps my expectations were too high for staff based on other reviews..  I had a couple request where different staff members seemed indifferent and aloof.

26/04/13 | Link | Rating: 4.0
16. E P.
Love this place! Great rooms, great bar/restaurant, access to Golds gym, free coffee in the morning, happy hour in the evening, good service and awesome location within walking distance to tons of stuff. I always stay here when I am in Phoenix.

20/01/14 | Link | Rating: 5.0
17. Jane C.
This is a wonderful hotel in an otherwise humdrum hotel market.  Elegant and sophisticated, the rooms are spacious and quiet.  The lobby is designer perfect, with a beautiful marble faced fireplace and complimentary wine hour where complimentary quickie chair massages are offered.  The third floor features a nice pool with covered cabanas as well as a rooftop bar.  We dined at The Blue Hound in the hotel and found it very good.  A breakfast place Is immediately next door with quick service.  This would be my go to hotel in Phoenix if only there were more to do downtown - but a great choice if you need to be central.

20/01/14 | Link | Rating: 4.0
18. kelley b.
Stayed here for a night during a weekend trip to Phoenix and was very happy with the accommodations. The room was very nice, modern and clean and all of the staff was very friendly and helpful. There was a free wine hour with pizza that was a nice plus. Would stay there again!

13/02/13 | Link | Rating: 5.0
19. Michael H.
Just spent the weekend celebrating my fiance's dirty 30 birthday here and had a blast! The front desk was extremely helpful and hooked me up with a bottle of champagne and chocolate covered strawberries. Not to mention, we were a large crew and were definitely "that group", but didn't care what everyone thought. The bar service by the pool could use some work and maybe putting the pool somewhere with sun after 4pm. Other than that, all around great place to stay downtown Phoenix! We will certainly be back soon.

03/06/13 | Link | Rating: 4.0
20. Deborah M.
We recently took a weekend getaway to Phoenix and stayed here. The Hotel is beautiful and our rooms were spacious and very comfortable. The staff here are topnotch. I love the lobby wine & hot apple cider hour in the afternoons, and the lobby coffee & hot chocolate bars in the mornings. We had access to the Golds Gym across from the hotel and were able to get a good workout in their cardio theatre. There is an outdoor skating rink right outside and a small shopping/dining area. It is located right across from the stadium and could walk to our event. I would definitely recommend staying here, especially if you are attending an event at the arena.

02/01/13 | Link | Rating: 5.0
21. Doris J.
I like this hotel it is pricey but i can call it luxury hotel. People here are super nice and friendly .

05/04/13 | Link | Rating: 5.0
22. Margaret P.
Stayed here twice now with kids, so we had connecting rooms.  Excellent stays both times.  The staff here is some of the nicest and most helpful I have encountered on our many travels lately.  The area is great to explore and walkable to tons of restaurants.  Access to health club next door is a plus...would love to stay here again!

04/02/14 | Link | Rating: 5.0
23. George G.
Attended an event at the hotel tonight. I'm a fan of lobby bars and the Palomars looked pretty cool; I'm looking forward to a stay cation sometime soon.

05/08/13 | Link | Rating: 4.0
24. Jake J.
Fantastic hotel. I stayed at the hotel on a business trip. I got in at 11 PM and realized that I had left my belt in LA. No stores were open, anywhere in Phoenix. I was SHOCKED when the manager, graciously, OFFERED ME HIS OWN BELT! I have never been treated so well at a hotel (and I've been Bel Air, Griti Palace, Fontainebleau). Everyone who works here is so pleasant and friendly. Clean rooms. Very comfortable bed. The restaurant downstairs is AWESOME. What a great hotel. Extremely well managed.

06/03/13 | Link | Rating: 5.0
25. David G.
I have forever become a loyal customer of Kimpton properties after my stay at Hotel Palomar this weekend in Phoenix. I was planning my marriage proposal to my girlfriend through various different sources and it all came through with the Hotel Palomar staff and especially a huge huge huge shout out to the front desk office manager Susan. She went above and beyond of her normal duty day to accommodate anything and everything I needed. I had organized a box of decorations to be sent to the hotel and have it decorated on Friday March 22nd. I spoke with Susan multiple times and offered to throw in a comp wine bottle with the decor and even threw in a nice little gift for my now fiancé. She came in on her day off to decorate the room and made it completely stress free for me by being in constant communication with me.

Hotel staff was amazing from check in to check out. The property itself is in a perfect location in the heart of downtown Phoenix. Just a block away from US Airways Center and Chase Field, its perfect for sporting events and just minutes away from all interstates for anything you need to do. The food around CityScape and Hotel Palomar was top notch. I highly recommend Breakfast Club just outside the 2nd floor of Palomar and also give recommendations to Blue Hound. Susan even threw in a nice little surprise at Breakfast Club for us!

Even though there is construction going on above the hotel for luxury condos, we heard no noise and had no trouble sleeping in without the provided ear plugs. This hotel is simply amazing and will definitely stay here again without hesitation, I love this place! Thank you so much Susan and Hotel Palomar for making a life long memory for me.

25/03/13 | Link | Rating: 5.0
26. Emma B.
What an amazing hotel!

Brand new hotel with an amazing staff. Truly one of the best experiences I've had.

A wonderful bar and restaurant downstairs, and room service well into the night.

As a singer, I asked for a humidifier and they offered it complimentary.

Wonderful location, lots of bars and restaurants nearby.

03/01/13 | Link | Rating: 5.0
For a smaller boutique hotel, total WOW experience. Downtown Phoenix hotels finally have some serious quality competition. The best hotel in downtown Phoenix hands down.

26/07/13 | Link | Rating: 5.0
28. KP R.
It could be nice, but it just wasnt.  The room tried to be modern, but it was cheesy.  The shower was open and built terribly, the room was small and the decorations seemed cheap. The only plus side is its location.

08/07/13 | Link | Rating: 2.0
29. Steve G.
Great stay for the price.  A fun, trendy hotel in a great location. If you are an In Touch member you get free Wi-Fi and a $10 mini-bar credit. Staff was great and it's just nice to stay in a room that is not like a standard hotel.  I'm a fan.  Even the toiletries were extra nice.
One area of improvement - the shower area with no door just makes a mess... that's the only flaw I saw.

13/07/12 | Link | Rating: 5.0
30. Violeta H.
I went with one of besties to the rooftop bar and I immediately felt like I was in a different city.. Very lovely and nice cool breezes still.  I would love to do a staycation at the hotel one day soon. Very swanky and convenient to all the downtown spots.

11/05/13 | Link | Rating: 4.0
31. Melissa K.
Wow what an experience! My friend and I stayed one night here while attending a design conference in Phoenix (hotel is walking distance from conference center and numerous restaurants). The Palomar experience started when we pulled into valet and lasted till we checked out. Everyone was friendly and helpful and you honestly felt like you might just be the most important guest they had! The rooms were impeccable, the furniture had a modern aesthetic and even embraced a bit of my typography passion! Also a huge fan of the soy milk option at the morning coffee and tea bar! I will definitely be staying here again.

02/10/12 | Link | Rating: 5.0
32. Michael G.
If I ever stay at another hotel in Phoenix, it won't be by choice! This place is wonderful. The customer service was outstanding-- from valet to concierge to bar staff. And there's an amazing breakfast restaurant literally steps from the hotel so you don't have to eat just room service if you're feeling lazy.

The hotel is clean, well organized and signed, amazing pool/cabanas and right in the middle of it all. And it's pet friendly (as I learned when I met the adorable "hotel dog" cocker spaniel, Bosco).

To top it off it was less than $100 a night. Kudos to the management and staff on a well-run, friendly, comfortable and fun environment.

19/08/12 | Link | Rating: 5.0
33. Shirley S.
Looks like it's open for business! A small group of bellhops were waiting outside to assist customers as I drove passed today. If only I didn't live locally.  :::sigh:::  I'd love to try this place. Is it wrong to stay here if I don't really need to? ;)

07/06/12 | Link | Rating: 4.0
34. Jayson H.
Britney at the front desk helped me out in an emergency. Her customer service was excellent I would hire her myself if she lived in my city

30/10/13 | Link | Rating: 5.0
35. Jennifer G.
if you want good customer service and don't mind paying just a little extra, this hotel is perfect.
If you have a dog, this is THE BEST hotel to stay. Free treats, doggy bed, and bowls.
I paid $159 for the stay which included $25 in food / drinks and $10 at the mini bar. No extra fees for dogs. AND I could take my dog anywhere. I took her to the bar. She was brought a water bowl. I took her to breakfast. Same thing.
The drinks are pricey and so is the food but it's worth it for the customer service and quality.

08/07/12 | Link | Rating: 5.0
36. Mia G.
Stayed for a night during the opening week, so there were some (minor) hiccups, but the hotel is lovely, clean, and has very friendly and helpful staff.  We had one of the larger rooms and it was really well appointed.  The beds were great to sleep on, the hairdryer was surprisingly decent, the towels were fluffy, and the toiletries were terrific (Etro).

We had breakfast at the hotel lounge and I had the most delicious lemon ricotta pancakes with blueberry sauce.  We had a look at the pool area which would be great to use except it was 105 degrees that day.

I'll definitely stay here again when I am in Phoenix.  Highly recommended.

08/06/12 | Link | Rating: 4.0
37. Alyssa K.
Beautiful. Can't wait to come back, try the resto too. Sending a small group here for a meeting in December and staff was friendly with the rates! Thanks!

24/11/12 | Link | Rating: 4.0
38. Mariel F.
One of the best hotel stays I've ever had to date!

I would probably not go back to Phoenix again just because the night scene isn't really my style, but after staying at Hotel Palomar, I want to go back to Phoenix, JUST so I can stay in this hotel again.

Everything was wonderful -- from the friendly doormen, to the breezy check in, to the fantastic restaurant staff up at Lustre Bar, down to the attentiveness of the hotel manager, Jim.

The rooms are a great size, hotel finishings are chic and modern and best of all, amenities were CLEAN! Hanging out in the poolside area was like a better version of a Vegas day club. They had poppin music, cabanas and no douche bags in sight!

As we were leaving, we got a chance to play around with the hotel manager's dog, Bosco :) We had a brief chat with the manager too and you can tell that they are genuinely interested in finding out how your stay went and cared that you had a great time. The customer service here is the best -- couldn't have asked for anything more!

02/10/12 | Link | Rating: 5.0
39. Lando T.
Hats off to Patrick & Chris for making my one-night stay as seamless as possible.  

I really enjoyed the hip atmosphere of this downtown "cityscape" hotel, though I suggest they mention the construction crane online.... otherwise I would re-book and stay longer.

The room was very clean and the bed and bedding were comfy-cozy.

Would I stay here again? Yip.

Thank you Hotel Palomar!

21/02/13 | Link | Rating: 4.0
40. Mike B.
Great hotel with a lot of great amenities!

02/03/14 | Link | Rating: 5.0
41. Daryl Z.
Our stay was very enjoyable this past weekend. This very swanky property is very upscale and cool. We loved our room and the accommodations. The staff was very attentive and friendly. You can't beat the locations and surroundings. We'll definitely lbe going back!

20/05/14 | Link | Rating: 5.0
42. melissa c.
this place was amazing and has such 5 star service. the bar/restaurant had such attentive staff and the bartenders were so fun to watch. love the decor and atmosphere!  wish i got the bartenders names, because they were just perfect! the food was so good too! i will def be back next time I'm in arizona!

08/04/14 | Link | Rating: 5.0
43. Natasha Y.
We're planning our wedding on the fabulous rooftop at this modern wonder of a hotel.  Did you know the W modeled themselves after the Palomar? Yup, I said it.  

The staff is, as everyone else mentioned, amazing.  Beside being super-friendly, they are extremely attentive and actually show genuine interest in their guests.  The concierge chatted up my fiancé and I, wanting to get  all the 411 on his proposal.. How cute is that?  We have looked at a plethora of venues, and I'm pretty sure nobody cared before.

Beside the five-star service, this place is gorgeous.  Attention has been paid to every last detail.  After waltzing into the impressive lobby, I promise that you will forget what city you're in.  Funny thing is, we looked at Kimpton hotels in Chicago and San Diego as well, but they really outdid themselves with this one.  Stay tuned for wedding updates!!!

08/08/12 | Link | Rating: 5.0
44. Danielle D.
Love love love! Amazing hotel, just like the others in the Kimpton chain with fantastic customer service and quirky, fun interior decor. HIGHLY recommended.

14/10/13 | Link | Rating: 5.0
45. Troy H.
The staff here are phenomenal.  Our room was fantastic with a view directly across from US Airways center.  We were warned about the construction overhead, but never heard a thing.  For the health minded, there is free access to Gold's Gym right outside the 2nd floor door.  The Blue Hound inside the hotel has amazing food.  Free coffee in the morning and a happy hour in the evening with free sangria.  How can you go wrong?  For future staycations, I won't even bother looking at other hotels in the area.

16/08/13 | Link | Rating: 5.0
46. Heather W.
All I can say is WoW!!!

So, Wednesday night, I realized that I needed a hotel for my parents, Roxiedoggie, and I because I was leaving Laguna Beach to go to Phoenix the next day and needed to be near the convention center.  I was hesitant to book here, given its proximity to the convention center, but saw they had a restaurant on premises so wasn't worried about having to walk around, realizing some parts of downtown can be less than savory.

From check-in to check-out, these guys are ON IT!!! I booked two nights because I was traveling with my dog and, c'mon, it's PHOENIX hot! :P I wasn't sure how long I would be at the show and wanted to make sure my father and his grandpuppy were adequately air conditioned while waiting for us. We're not used to the heat anymore.  I ended up finishing earlier than expected at the show and was able to check out about 2:30 PM.  Imagine my surprise when I found out that the second night's stay had been credited, since we checked out early! I've traveled with Roxiedoggie and she is a 5 star aficionado (her grandparents spoil her), so I am used to having to pay for the extra night so she can be comfy while waiting for us. I have NEVER, until now, had a hotel credit me for the second night.  Additionally, I thought I had read somewhere that parking was included, and mentioned that at check-in. There was no parking charge on my bill, either. The best part... NO EXTRA FEES for my Roxiedoggie! And, they provided us with dog bowls and a bed for her to sleep on! WHOA!!!

As we left, my dad asked if I was sure we had to get back to California. I looked at him puzzled.  The only hotel he likes staying at is my brother's in Mendocino. He then said, "I could stay at this place for a long time. I was really comfortable and REALLY surprised. Your mom and I were worried when you told us we were staying downtown. We thought it was going to be one of those 'hourly' places they used to have!" LOL!!! My parents haven't stayed in downtown Phoenix in about 20 years. So, they weren't aware that any of it had been redeveloped.

The only negative was the restaurant was a bit pricy and not a huge selection.  For two burgers an extra side order of fries and three drinks, we spent nearly $100. (In their defense, they were REALLY good burgers and fries. Not sure $100 good, but REALLY good.)

Well, my quick review has turned into a tome. And, my fingers hurt now. So, if you need a place to stay in Phoenix, STAY HERE. The only thing better than the room is the customer service!!!

07/09/13 | Link | Rating: 4.0
47. Mike S.
We stayed on a Monday night and were totally impressed with the friendly service we encountered. From the bellman to the bartender, everybody went out of their way to make us feel comfortable and welcome. We loved the room with the large tub and the view of Cityscape. The complimentary wine and flatbread was a very nice touch~~again served by friendly staff. The complimentary morning coffee was absolutely spectacular. You'll have to work hard to find better coffee and I hogged up more than my share. Dinner at Blue Hound was quite tasty and the service was very good. I wish there was a little better selection of wine, but the wine I ordered was pretty good. The only drawback was a couple of noisy drunks stumbling out of the elevator in the middle of the night and someone's heavy base-line leaking into the room for a little while. Might have been the hotel background music seeping through the a/c vents, I dunno. It wasn't loud enough to disturb most people but it kinda bugged. Can't hold it against the hotel, though.

09/07/14 | Link | Rating: 5.0
48. Aubrie H.
Our stay at the hotel Palomar was nothing short of exceptional. We were on the last day of a cross county road trip, with our cat, and exhausted. The staff remembered our notes about this, and not only up graded our room -- but had room service delivered along with a cat toy (most Kimptons just hand us a bag of dog treats) that made our night and our cats too !  Attached was a handwritten note from the concierge, acknowledging traveling such a distance with a feline, and welcoming us.

We would make a trip to Phoenix just for the relaxing atmosphere of this hotel. Thank you,

21/01/14 | Link | Rating: 5.0
49. Taeko S.
Great place!  Very reasonably priced.  Big, beautiful rooms.  Comfy beds.  Quiet.  And great restaurants and shopping surrounding it.  I would go back in a heart beat.

03/08/14 | Link | Rating: 5.0
50. Jodi S.
Fantastic customer experience!!   Looking forward to our MEB Managers Retreat!

14/04/13 | Link | Rating: 5.0
51. Alicia M.
Loved it here!  Everything was amazing!  The pool, the wine, the rooms, the robes but what made this place over the top exceptional was the staff!  Charlie and I visited about places to visit and hike this morning, but ALL of the staff was exception!  My hats off to you all, you are doing it right!

05/10/13 | Link | Rating: 5.0
52. Aaron B.
Amazingly nice hotel! The staff were very friendly. Their computer system was down when we arrived, but the hotel staff were very kind and quickly remedied our check in delays.

We had a Corner King Suite and it was one of the nicest that I have ever stayed in. Very spacious and the entire hotel is very modern and clean.

The pool bar on the 3rd floor is breathtaking. Lots of great shopping and dining within walking distance.

This is THE place to stay in downtown Phoenix!

24/03/13 | Link | Rating: 5.0
53. Juan M.
We got a room here after our wedding everything was wonderful until 9 pm when the band started playing techno. The music was so loud we could not here the television. When we called the desk we were told the music would only last till 11pm...at 11:30 we called back because the music was still blaring...they told us it would continue until around midnight..the clubs in phoenix don't close until 3 am ..they offered us another suite, by now our night was ruined, we just went home...Loud place to stay, lying staff, unfriendly parking attendants...I wound not recommend this place to anybody. I would give them a minus if I could...

06/10/13 | Link | Rating: 1.0
54. Lynn N.
I'm wondering if they'll notice that the guest in 1036 never ever leaves! SO HAPPY HERE! Love Hotel Palomar. Simply everything about it, starting with the amazing, thorough, kind, effective General Manager. Jim Hollister sets the tone for every staff member. The moment you arrive, the valet/bellman is so happy that you have arrived, the desk representatives are happy to see you, welcoming you back, so delighted to make connections for you to the tea/coffee time in the mornings and the wine hour in the evening. Tonight Paul McCarthy performed across the street at the Arena so the hotel's restaurants were booked as were all those nearby. Jennifer at the desk went over the menu with me, arranged for room service and I was all set. Housekeepers, in-room waitstaff, an engineer who came to check one part of the room: they were there on a timely basis, so nice, so helpful, no trouble to help you with anything. As a person who is literally in hotels 3-5 nights a week, many times 7 nights a week, staying at a Kimpton is more than a cut above. It sets the standard--just like you'd think of a Ritz or Four Seasons...only the Kimpton is so down-to-earth, friendly, great natural lighting. Oh my! SO great! Hotel Palomar Phoenix: I LOVE YOU! Thank you everyone for making my stay and therefore my work nearby such a pleasant, comfortable, refreshing experience. Jim: Well done! Keep leading well, along with Bosco!

12/08/14 | Link | Rating: 5.0
55. Alyssa H.
My husband and I stayed at the beginning of the year for the first leg of an anniversary weekend staycation.

From the point of valet and check in to the moment we left, the service was fantastic.  When making my reservation, I mentioned that it was for our ten year anniversary and, upon entering our room, the concierge had sent us a card and a little treat.  Very nice touch.  We researched a bit online before our staying and joined the In Touch program.  Upon arrival, we were given a $10 credit towards the mini bar as well as free WiFi for being In Touch members.

Something else I loved...BOSCO!!  Kimpton is super pet friendly and when we checked in, we had the hotel's dog greet us (and allow us to offer some belly rubs) in the lobby.  So very cool.

The hotel is new - contemporary look and great art throughout.  Fun vibe.  The room we had was a corner studio.  Nice and big and overlooking the downtown sky line and Chase Field.  The hubs really liked that.  Bathroom soaking tub and shower is amazing.  (and I really don't talk about bathrooms much...but this one was great.)  I think the tubs only come with the upgraded rooms, though.

Went to dinner at Blue Hound Kitchen & Cocktails and was wowed with every sip of the mixology mastered cocktails and every bite of the delicious food.  I'll do a separate review for the restaurant but, suffice it to say, this place was fantastic and also mentioned "happy anniversary" without us saying a thing.  (please do try the short ribs and upside down pineapple cake - ridiculously delectable)

We were sad that we couldn't enjoy the pool and rooftop bar because we were there for the one weekend in like four months that it downpoured in the valley.  It LOOKED really cool, though - guess we have to go back to check it out.

Will definitely be checking out other Kimptons.

16/08/13 | Link | Rating: 5.0
56. KK H.
From the moment we got here, the customer service was off the charts at this brand new hotel.  Mind you it's still under construction and I was prepared to be disappointed.....I arrived and was greeted with a smile, told happy birthday before I could even say why I was there...and given the keys to raid the mini bar because I signed up ahead of time as a kimpton member.  We went to the pool and the bartender made me a green cucumber drink that was so refreshing and the pool was the perfect temp...in AZ that is hard to achieve in late July.there were beach balls and the pool chairs had Terri cloth lining.it was really relaxing but fun when needed.  

When I got back to the room there was champagne and chocolate covered strawberries and a chocolate happy birthday sign.  There were two XL smart waters and I knew this birthday was about to be epic.

We invited some friends to meet up at the blue hound bar area and there was Free happy hour going on.  We moved into the bar and then ordered the devolved eggs, the potatoes w aioli and flatbreads, the jalapeños ....everything was amazing and each dish outdid the other.

The thing that really put the WOW in my stay and prompted my review was the personal thank you card I was handed by the waitress before we left to go to the concert. It was signed by the entire crew at blue hound wishing me fun on my birthday, thanking me for spending it with them and personal messages to wish me fun at the Bruno Mars concert.  Are you kidding me? WOW!!!!!!!!!! Thanks to this stay I will be making every stay at a Kimpton hotel from now on. Well done!

Ps....order room service...the small pot of coffee is great and the Greek yogurt is so delish! The number was busy, so the front desk took my order without missing a beat and food came up in less than 20 min.

01/08/13 | Link | Rating: 5.0
57. Catharine M.
Palomar is a great stay but just know this:

there is some serious construction going on right now. My husband and I were down there last week and when we heard how loud it was at like 8am on a Saturday, we actually cancelled our reservations there for our wedding anniversary next week. We will rebook elsewhere for now, and revisit Palomar when it's not as noisy/being worked on.

06/07/13 | Link | Rating: 3.0
58. Royce L.
First time I've visited this hotel and thought the room was very nice, and the location is also well centered in downtown Phoenix. I do have two gripes about the hotel though, I was exited to hit the pool at night but was very disappointed when I went and it closed at nine o'clock and it had no hot tub either. Also I had to pay THIRTY extra dollars a night just to park my car, which I was not informed of when I checked in and was blind sided checking out. I might recommend another hotel in the area that may not have as many restrictions.

21/09/14 | Link | Rating: 3.0
59. J D.
I've been here several times to visit colleagues who stay here and to attend last year's Suns draft party.  The hotel is well appointed and the decor is very modern.  The service here is outstanding too.  Employees are attentive and willing to assist you.

However, I primarily use this place as a place to park.  Their valet is very convenient to the US Airways Arena, Arrogant Butcher, and other downtown bars/restaurants.....so, I valet park here and walk to other business...shhh.

Return Factor - 90%

14/05/13 | Link | Rating: 4.0
60. Daniel E.
This has been one of the best hotel experiences I have had. Door staff is incredibly friendly, as is the front desk staff. Rooms are essentially new and are incredibly well decorated (wish my house looked this nice). While I didn't get an opportunity to eat at the Blue Hound, I did have drinks there and it was definitely a nice environment. Will be back in Phoenix this January and I will definitely be staying here again.

13/01/14 | Link | Rating: 5.0
61. Karen S.
Loved my stay at the Palomar. I can't wait for spring time to book it again.
Me and my husband stayed there as part of my Birthday weekend and went to a michael Buble concert across the street. It's such a convenient place to stay if you are going to the venue across the street.
The rooms are spacious and the decor is simple, modern with a classic touch, and of course always eclectic.
They also have a wine happy hour (as in free )! What more can you ask for?

07/02/14 | Link | Rating: 5.0
62. Amy S.
I was in town for business and wanted to stay somewhere downtown to get the feel of the city.   I loved this hotel.  Decor was original and full of taste!  Staff was great.  Valet was fast and on time.  Comfy bed, and loved my room.  Check hotels.com for great rates from these guys.   Thanks Palomar - I will be back!!

24/04/14 | Link | Rating: 5.0
63. Stacy C.
I was a long time Phoenix resident and after moving away and having to come back for a work trip, I was excited to stay at Hotel Palomar!  I took a cab from the airport and from the minute the car pulled up my experience was nothing short of spectacular!  Fantastic quick, easy, and dare I say enjoyable check in!  The valet attendant, the gentleman at the counter, everyone greeted me sincerely, the valet walked me in, welcomed me to PHX, and was very pleasant.  It seemed more conversation than business, and still very polite and professional.  The perfect combination of helpful and not pushy.  

The hotel is beautiful and the rooms are spacious.  A bit of construction noise during the day, but why would you be in your room during the day?  And if you are, they left a nice little note about the noise and some earplugs . . . problem solved!  A $10 'raid the mini bar' credit for being a Kimpton Intouch member (score) because who doesn't love to raid the mini bar!  Other perks include free access to Gold's Gym, cocktail hour daily from 5-6 and the Blue Hound restaurant is one of my favorites for happy hour.

Overall, this is an amazing hotel!  Great rates and they made me feel special and welcome. I look forward to more business trips to Phoenix so I can stay at the Hotel Palomar!

14/07/13 | Link | Rating: 4.0
64. Kimberly M.
My finance and I stayed at this hotel for a stay cation! I couldn't of been more impressed with the friendly staff and swanky decor. The hotel has great service and amenities such as ping pong near the pool as well as bar seating and lounge chairs, gym pass to Gold's gym (which is about 20 steps from the hotel lobby), coffee and tea in the morning and a wine tasting. The location of the hotel is nice because it is walking distance to many downtown Phoenix activities- Chase Field, US Airways arena, and CityScape.

I would highly recommend this hotel. Our room was beautifully decorated and the staff was very helpful! Thank you for an amazing stay and we cannot be more excited to come again!

21/05/14 | Link | Rating: 5.0
65. Meg G.
Best hotel and staff in downtown Phoenix ! It has been a long tome since I have seen the kind of customer service this hotel offers .. Stayed two nights with my daughters while we enjoyed The Nutcracker show and local shopping as we do every Christmas ... Have tried them all and we will be back here for our next fun filled weekend down town ! Thank You Palomar and staff for your kindness and attention to detail !

22/12/13 | Link | Rating: 5.0
66. Meggo B.
One word: incredible. Every single staff member we encountered was super friendly and helpful. Room was impeccably clean and spacious. It's the little things that make a property a 5* and Palomar nails them all. Inner circle amenities were great-- we randomly met the person who put ours together and it was clear that a lot of thought went into it. Bell man was awesome too; it is clear he takes a lot of pride in this property. On the walk to our room,  he was pointing out a bunch of design features which was a nice treat for a travel geek like me.  Become an in touch member and get a $10 mini bar credit too. Easily a top 10 lifetime hotel experience.

30/05/14 | Link | Rating: 5.0
67. Shana S.
Very impressed with the friendly and helpful staff. Rooms are very clean and modern Hotel is within walking distance of dance clubs, bowling alley, Chase Field, and numerous bars.

21/07/14 | Link | Rating: 5.0
68. Melissa B.
Wow what a great hotel!  Super friendly staff checked me in.  Water in the lobby as well as gorgeous art and fun bicycles??  

They have a free happy hour on the second level - very nice and great wine while i was there.

Coffee in the morning is also located at the same spot so you can get a cup on your way out.

This hotel is convenient to dinner spots too and many of the business located in downtown Phoenix.

I think they must be dog friendly too because i saw a lot of dogs here.  However my room did not smell like 'dog' so this is one place that does 'dog-friendly' right!

The room was huge and instantly reminded me of a Ritz.  Very clean lines and fun art.  The bathrobes were adorable with tiger trim.  Will definitely be back!

11/03/13 | Link | Rating: 4.0
69. Joanna T.
My stay here was perfect in every way! This property is exactly what I'd design if I were dreaming up the ideal hotel. Let's break it down:

Public Spaces: A
The atmosphere is a lot like a W, except without the air of willful doucheyness that W's often have. It's "tasteful trendy" - lots of taupes and grays with pops of color. Great lounge areas and a beautiful pool.

Rooms: A+
Thoughtfully designed & very clean. Expect super comfy beds with high end linens, a large walk in shower and higher end toiletries. Amenities include robes, slipper socks, a full size umbrella (in the desert..) and a lounging couch. Silent air conditioning too!

Staff: A+
This is how it's done right. Staffers here are genuinely pleasant, remember your name and actually seem to like being here and interacting with guests.

Intangibles: A+
it's so often the little things that make a place wonderful + welcoming. There are decanters of iced cucumber water everywhere, a cuddly house cocker spaniel, a free wine hour every night and boarding passes hand delivered to your room.

Other tip: sign up for Kimpton Rewards - it's free and gets you free wireless ($12/day savings) plus a $10 credit to the minibar.

Honestly, I can't imagine wanting to stay anywhere else in Phoenix and if it were up to me, I'd just move in permanently!

05/11/12 | Link | Rating: 5.0
70. Laura I.
For a little staycation, this place was great.  I LOVE that they are so dog friendly, even though we didn't take our mutt this time, we just might in the future.  The decor is very different and modern.  Super nice place.  They have a comp wine hour with sangria and flatbread pizza which was very nice.  I know they are doing construction, but I thought it was very quiet.

The pool is a little confusing.  They are trying to start a pool party but I don't know what kind of crowd they are trying to attract, as they were allowing children in.  The dj was not good on this particular day.  Hope there are better pool parties in town.

I would stay here again for a downtown event.

30/05/13 | Link | Rating: 4.0
71. Monika S.
Well I came back and there was still construction going on and it woke me up early. I stayed on the same floor as last time the 5th floor and I know that is the pet floor but come on I even mentioned how disturbing the jack hammer can be. I get it the city was putting up an ice rink too. I still don't understand why they can't make an exception for the pet floor during circumstances like this. They did however give me free valet parking but I will not be staying at this particular Kimpton any more.

01/12/13 | Link | Rating: 2.0
72. Chris C.
This place is great.  Very friendly staff, super clean, modern, and comfortable.  They even offered free wine tasting for guests in the afternoon which was a great surprise.  And great location being right in the heart of Cityscape where there are good restaurants, bars, and nightlife.  Nice pool on the outside deck of the 3rd floor with full bar, lounge chairs, and outside games like ping pong and cornhole.  Also open to the public and can be accessed from the street as well.  Awesome hotel!!!

06/07/14 | Link | Rating: 5.0
73. Dave F.
This review is for an event versus a star. We went to a beautiful wedding which tool place near the pool and has an incredible city/sunset view. The reception was in the ballroom. Service and food were excellent as was the layout. Very nice venue!

15/10/13 | Link | Rating: 5.0
74. G M.
A last minute trip to Phoenix resulted in a one night stay at the Hotel Palomar.  The experience was flawless.  The staff is friendly, rooms are very comfortable and quiet.  The hotel is understated in its elegance....They definitely hit the mark when designing this property.

I will definitely be a return visitor.

17/08/14 | Link | Rating: 5.0
75. Sweatytoothed M.
Contemporary.  Colourful. Eccentric. Artsy atmosphere. Beautifully just beautifully laid out- from the rooms to the rooftop pool and every hallway in between-- the hotel is just right.  Then you have the customer service-- friendly friendly people all around! Helpful, and friendly!  Loved it!  My experience here is all around great!  It makes me want to come back to Phoenix just so that I can stay here again!  Everything is walking distance-- and STARBUCKS is jusssst around the corner! Can't ask for more. Hands down greattttt.

24/12/13 | Link | Rating: 5.0
76. David S.
Friendly staff
Fast check in
Clean room
Nice amenities like the pool and Gold's Gym across the way.
Price for munchies is ridiculous and room service menu is limited.
Great location to stay if you want to go to a game in the nearby arena or ball field.

22/02/14 | Link | Rating: 4.0
77. Milissa G.
When we checked in we were given 2 sets of keys and both were  working. Later someone from staff helped us to get in the room and we  get keys till next day morning. Parking is also little expensive at $28. Overall the room was good.

06/02/15 | Link | Rating: 4.0
78. Natalie G.
My boyfriend and I have stayed at Hotel Palomar twice now and we have had exceptional experiences each time!

This weekend we stayed for my birthday and the staff outdid themselves sending a bottle of wine, fruit platter, and a HAND-WRITTEN birthday card with vouchers for 2 drinks at the bar to our room.

I highly recommend this hotel to anyone looking to treat themselves to a nice fancy little getaway.

22/12/13 | Link | Rating: 5.0
79. Dawn B.
We chose the Hotel Palomar in downtown Phoenix to host our wedding reception and our expectations for a great event were far exceeded! This hotel is beautiful and modern with so many interesting textures used throughout the building. This created really cool backdrops for our photos! We held our reception in the Zia room, which is lined on 3 sides with windows overlooking Phoenix. Our guests were so impressed with the view and ambience created in this room. We chose an almost completely vegetarian menu for the reception and so many of our guests raved about the food and said, "I didn't even miss the meat". The staff were wonderful and pulled off a flawless reception!

Additionally, the rooms are amazing and comfortable. The suites provide huge bathrooms with luxurious soaking tubs and huge showers. There is also a great pool deck area with outdoor bar that overlooks the sports arenas in Phoenix. I highly recommend this hotel!

11/11/13 | Link | Rating: 5.0
80. Monica M.
We picked this hotel because it was within walking distance of Chase Field. We have tickets for a diamonbacks game and my husband and I thought we would make a weekend out of. Where do I start.... The staff is super friendly.  When we 1st got here I was highly impressed.  Our view beautiful. . But then we noticed we could hear EVERYTHING.  The people going in and out. The club within the hotel until at least 1am. All I wanted was quite and be able to sleep in since that is unheard of in my house and it didnt happen. As much as we paid for the hotel with no free WiFi and the noise factor.  I will NOT be coming back.

03/08/14 | Link | Rating: 2.0
81. Spin A.
Really friendly and courteous staff. Very pet friendly. Places to walk your dogs nearby. Rooms were spacious, clean and modern. Lots of restaurants downstairs. Great location for baseball and basketball.

04/01/15 | Link | Rating: 5.0
82. Carlos A.
Our stay here was great all around, even though the hotel is currently doing some construction work.  The service was polite and excellent all around.  Our room was clean, comfortable, and very nicely appointed.  Great large bathrooms and just nice all around.

We spent time at the pool for a Yelp event, and really liked it.  There are good views all around and the bar is easy to get to and well stocked.

Aside from the restaurants right in the hotel, there are a whole lot of very good options within a couple minutes of walking.

08/08/13 | Link | Rating: 5.0
83. Kevynn B.
I went on a weekend staycation with my boyfriend and we picked the Palomar because it is connected to the restaurant and bar -Blue Hound. First of all Blue Hounds food is delicious and the drinks are shaken to perfection...to die for!

Staying at the Palomar was absolutely one of the best stays I have ever had at a hotel in Phoenix. There is a great nightlife all around so there is plenty to do on a Friday and Saturday night! Their rooms are modern with funky artwork, we had a corner room with an amazing view of downtown. The beds were luscious and cozy. The service was outstanding! When we checked out, the manager Marco made sure our stay was perfect and suggested places to go to for breakfast. We were on our way out when Marco gave us a gift card for the Blue Hound. How could we leave without trying breakfast there?! It was so great and we were so happy with how well we were taken care of at both places! Thank you Marco!

We will definitely be staying at the Palomar again!!!

07/02/14 | Link | Rating: 5.0
84. Justin M.
The Palomar is one of my favorite Kimpton properties, and I've had the pleasure of staying there multiple times. It's a newer property, with all the amenities. And talk about convenience! There's an on-site restaurant (Blue Dog, which is superb!), a Gold's Gym (connected by a skywalk, and to which guests have free entry), a wonderful breakfast spot (The Breakfast Club), a short walk to the PHX light rail, and walking distance to the heart of downtown PHX, including the convention center, Chase Field, and US Airways Arena. The staff is wonderful, as are the rooms. Highly recommended!

20/11/14 | Link | Rating: 5.0
85. Abby C.
Pet friendly hotel. We had a wonderful stay. Hotel highly exceeded our expectations. friendly staff, good bar and restaurant, convenient downtown location just steps to starbucks, CVS, gym, and more. Very clean and warm modern interior. We would definitely stay here again.

28/11/14 | Link | Rating: 5.0
86. Anthony G.
Great Place!  

Clean, friendly and perfect location if you need to stay in downtown Phoenix.  The staff at the front desk couldn't be any better, so helpful and on top of everything.  Doormen, valet and maid service was perfect.  If you need to go to the game its right across the street and there are some cool bars within 2 blocks of the hotel.  Found a gem of a sushi place close by and will yelp review that next!

30/04/14 | Link | Rating: 5.0
87. Michelle C.
We stayed overnight for a baseball game with some friends. The staff at the hotel were very friendly and helpful. We brought our dog and they brought up a set of bowls that we could use which was a nice touch.
We had a regular king bedroom on the fifth floor. It overlooked Jefferson St. The room was large and the room was quiet. The furnishings were great and the room was very clean and in great shape. The bathroom was large as well.
We enjoyed the sangria at the happy hour. There is plenty to do within a block of the hotel including restaurants, bars,comedy club, bowling alley, shopping, etc. I would definitely stay again.

02/06/14 | Link | Rating: 5.0
88. Marjon A.
Beautiful hotel.  My husband and I were going to a 3 day conference in downtown Phoenix, and it also happened to be our anniversary on one of those days so we decided to stay at the Palomar Hotel.  

Our room was amazing, and we had a Japanese soaking tub which I loved.  They even have bicycles that you can use (at no cost) to ride around downtown.  The rooftop pool and bar was a plus as well.  We will definitely be back!

30/04/14 | Link | Rating: 5.0
89. Jennifer W.
A beautiful hotel in the middle of downtown Phoenix. My husband and I stayed there for our second night as a married couple and the staff was lovely! We were congratulated, upgraded and given a bottle of champagne to enjoy before we headed off to our honeymoon.

The shower was also so cool, as it was "walk-in" style that almost took up half of the bathroom.

We thought it was well worth the price - and the downstairs hotel restaurant was divine. Definitely check out the happy hour.

15/03/14 | Link | Rating: 5.0
90. Sam S.
Staycation fabulousness!!

The hunny and I stayed here one night to enjoy downtown phoenix without having to drive home.  We had a great time out and about with a convenient and hip place to crash at.  This would be my top pick for staying downtown.

The good:
Great location- near dbacks stadium & nightlife
Modern decor
Yummy toiletries
On site restaurant
Great rooftop bar
Comfy bed

The bad:
Construction going on during stay
Odd valet- not totally organized

18/09/13 | Link | Rating: 5.0
91. TDawg T.
Class act.... The beds are comfy...the hotel looks very chic and the rooms are sweet plus we hear the 5 days of summer boys are staying in our hall. (This explains why there are 743 screaming teenaged girls lurking around outside the hotel) anyway...nice property and attentive, friendly staff. I'd stay here again. Ps....If you are a vegetarian, you might want to ask for a room that sits far away from the blue hound because at certain times of the day the halls, elevator and even my room smells of roasting animal flesh.
That aside, this is the nicest, freshest hotel in downtown Phoenix in my opinion

11/11/14 | Link | Rating: 4.0
92. kara y.
Overpriced "special" for the 4th gave us a view of South Phoenix and the lonely abandoned hotel across the block. No option for views of fireworks to the north and east. Blue Hound closed for holiday, as well as the many excellent eateries downtown. Pool & DJ opened to the Public. We saw two servers in two hours at the pool top; never did anyone personally offer service. Front desk offering plenty of excuses & more drink credits but people needed food & service.

Don't waste your time here as other downtown hotels have far better views & service, with more reasonable rates. It is noted that local guide in room has the majority of listed restaurants in Scottsdale & Arcadia. Kimpton seems out of touch with downtown establishments.

05/07/14 | Link | Rating: 1.0
93. Cami K.
My friends and I came here for my birthday this weekend. It was amazing. From the amazing service, to how dog friendly they were with my poodle, to how COLD their pool is, to the free drinks we got with our room, to tim, who brought our bags to the room and brought us games and ice. It was a blissfully perfect staycation. I looked forward to coming to the hotel palomar for a couple of months and I was not disappointed.

We ended up not having to pay for parking because of the special we got but that would be the one thing that would deter me from a 5 star review. Phoenix just isn't the type of city to procure $30 parking fees.

If you are a dog lover this is the place. They brought my dog a bed, dishes, placemat, and allowed him to go everywhere I went.

I can't wait till the next staycation!

Thank you:)

27/07/14 | Link | Rating: 5.0
94. Roberto C.
Seriously one of the best boutique hotels I have ever stayed at. The staff has a real good handle on how to make people feel special. The location at CityScape takes you to another world from what your used to in Phoenix. Its awesome in downtown Phx.

23/03/15 | Link | Rating: 5.0
95. Melissa P.
I've stayed at Kimpton's in San Francisco, Baltimore and Boston, and the Phoenix Palomar is by far my favorite. I choose Kimpton's since I travel with my dog and I appreciate their pet policy but even beyond that, they have phenomenal customer service and modern, comfortable rooms.

For this hotel, they have a bar and restaurant onsite, as well as a rooftop pool. No onsite gym, but there's a golds gym across from the hotel that's free for hotel guests. I was pleasantly surprised as it was similar to equinox, which is much better than a small hotel gym. As all other Kimpton's have, they do their daily comp happy hour from 5-6 pm which is nice. The only downfalls of this hotel were parking ($27/day which is not common in Phoenix) and rooms only had one air vent by the window.

Overall, I've been very happy with my stay and next time I'm in Arizona, I'd definitely stay here again as opposed to somewhere in old town Scottsdale.

06/12/13 | Link | Rating: 5.0
96. Danielle S.
As stated in my previous review I really wanted to like this place so even after our unpleasant experience with Alyssa, we decided to stay here 2 nights after our wedding (wedding was at a different location). We stayed in a junior suite and it was nice. The tub was awesome and I loved the decor.

When we returned to our room after our wedding dinner (dinner was at a different hotel) there was a vase with 2 roses and chocolate covered strawberries with a little chocolate wafer that said "Happy Anniversary".

Later that night we spent some time at the rooftop bar and the service was horrible. It looked like there was only 1 or 2 servers and it was packed bar.

The second day we were out by the pool for a couple hours and that was nice and relaxing. Our waitress Brooke was great!

The second night we called it a night pretty early and you could really hear the music from the surrounding bars. I wouldn't recommend staying here if you want a peaceful early night.

I can say that I do think that we would return. The staff was pleasant to deal with and you can't beat the location.

09/09/14 | Link | Rating: 4.0
97. Sean O.
I appreciate the response from the hotel regarding what seemed like a small lapse in courtesy by the staff. Nice to see that they are keeping up with customer feedback. Great job!

21/01/15 | Link | Rating: 5.0
98. Steve S.
Really great place downtown Phoenix next to Suns games and The Diamondbacks stadium. Awesome rooftop pool with a view of downtown that is like no other place. A bit pricey but you pay for location.

30/01/15 | Link | Rating: 5.0
99. Eugi H.
This was a great hotel! The room was spacious and if you sign up for the Kimpton hotel membership, you get a $10 credit to raid the bar! We basically got 2 free bottles of juice, which was pretty nice. They also have a bunch of snacks of booze too if you wanted some of that, but seeing as we were only staying a night and driving home the next day, juice seemed like the practical thing to grab for the road. The beds are super comfy and they have C.O. Bigelow toiletries, which were nice! I really like how Kimpton hotels have cute animal print robes and even yoga mats in the room for you in case you wanted to do a little exercise. The staff here are super friendly and helpful, giving us directions to the Wrigley Mansion where we were attending a wedding later that day, and also some info about the area around us in case we wanted to wander around in our spare time. Overall, I thought the room was fantastic for the price and would definitely stay here again next time I find myself in Phoenix!

03/01/15 | Link | Rating: 5.0
100. Sean W.
Very nice new Kimpton Hotel. We were checked in by MJ, he never made any eye-contact which I found to be quite rude.
We had a nice large room on the 6th floor overlooking Gold's Gym. For a new hotel I was surprised by the horrible shower head, really bad spray. You also had to keep it aimed at the wall or the floor would become a river.
Your room key gets your complimentary gym passes and wine reception 5-6pm.
The pool lounge area was nice but really slow service. Only 2 tables were seated and it took our server over 10 minutes to greet us.
Back to our room Friday evening around 11:30pm, music was pounding our room from the nextdoor bar, it went on until 3:30am. If I wanted to hear noise I would have stayed in NYC. The hotel had very low occupancy so why put guests in rooms where you know the noise could bother guests? Thanks, MJ.

04/12/13 | Link | Rating: 3.0
101. Ty F.
Gotta love the Palomar! Came here with family over Xmas and though the staff was pared down to bare bones, we had a very relaxing time. We upgraded to a corner suite (well worth the money), watched the ice skaters on the temporary rink right outside, Golds' Gym is so close you can practically crawl there and then there's the uber friendly service. From the free cocktail hour to the free loaner bikes to the dog friendly vibe, we very much enjoyed our stay. I was worried that not being on the top floor might be noisy (I'm a light sleeper), but I didn't hear anyone and the bed was so comfy! A welcoming and warm place to visit! And winter rates were quite affordable.

07/01/15 | Link | Rating: 5.0
102. Andrew G.
Honestly, the best hotel I've ever stayed in. From the staff to the rooms to the amenities - everything was PERFECT.

I really felt that I like I were VIP there. Would actually LIVE there if I could.

01/08/14 | Link | Rating: 5.0
103. Tanner H.
Great staff and service. Would give it a 4.5 except that it's 10:30 pm and the sound of music is echoing in my room. Called front desk and they said it was the bar down the street and that it'll close down at 2am... Ugh.
If you're coming here during the weekend, be prepped with ear plugs. We're on the 2nd from top floor and the bass is too intense to ignore, much less sleep.
** after I wrote this review the front desk people found another room for us. We ended up staying in our room and used ear plugs. The effort that they went through was above and beyond what I would've expected. Despite not getting the issue resolved, I would recommend this hotel to my friends and family... I'd just make sure they received a room away from the night club side of the building.

07/02/15 | Link | Rating: 4.0
104. Daniel H.
So disappointed. Valet who parked my car at the hotel last night for an event I was attending at the residences ran into another vehicle and marked up my front bumper. Even worse, they didn't tell me. Never going or parking there again.

30/10/14 | Link | Rating: 1.0
105. Megan E.
Although we did not stay at the hotel we did visit the rooftop bar. This bar is phenomenal! The drinks had the right amount of alcohol to where you didnt feel like you were drinking juice nor did you feel like they were over powering. The live band was absolutely fantastic! I would definitely return!

22/09/14 | Link | Rating: 5.0
106. April R.
I've quickly become a Kimpton junkie, all of their hotels are pet friendly so we don't have to leave our "babies" at home.

Palomar Cityscape is a lovely property with a great location.  My hubby and "babies" visited here for the annual Dbacks Bark in the Park event and we had a wonderful experience at the hotel.

The staff was lovely and attentive. The room was spacious and very comfortable and the rooftop pool was beautiful.

The next time we are in town we will definitely stay here.

10/07/13 | Link | Rating: 4.0
107. Mike H.
A great hotel, in my experience, only matched by the Four Seasons hotels. Great downtown location, just steps from Chase Field, immaculate facility, great hosted wine and cheese party each day, the best bedding I've ever slept on, and a staff of quality employees.

Only one complaint: the shower glass is only 3 ft long, and it needs 5. Every shower we took caused a flood in the bathroom. Such a simple thing, but it is a major flaw.

I still give them 5 stars, this place is awesome, but c'mon guys, fix the showers.

05/08/14 | Link | Rating: 5.0
108. Joanna S.
Fantastic stay! The beds were comfortable, they have a ton of things that they can let you borrow, such as an iphone charger if you forgot yours. I also left my toothbrush, and they brought me a Tom's preserve toothbrush.
Everything was quality and you know the best part? the pretty pool, the pool bar, oh, and happy hour every day! Wine, flatbread pizza, and more wine.

This is in a plaza that has other things such as golds gym and a couple of restaurants. When we stayed here, we did drive to most places, but it is walkable to some of the pizza places we looked up since it's pretty central downtown. it's even close to a club if you want a nightlife in Phoenix.

I highly recommend Hotel Palomar in Phoenix. it's hip, and everyone's friendly! Just note, the parking is about $27 per day!

30/01/14 | Link | Rating: 5.0
109. Geoff And Jenni G.
Managed to get a great deal by booking several months in advance at this hotel and glad we did.

The hotel appears to be brand new and is modern and elegantly designed.

The rooms are well appointed and beautifully furnished...  there was a little noise from other guests, but not obtrusive.

The free use of Gold's Gym was also a great bonus ...

All in all, we loved it and would not hesitate to return...

09/09/14 | Link | Rating: 4.0
110. Gary M.
The Worst Kinpton experience I've ever had, and I generally love Kimpton. I was made to feel like some kind of second class citizen because my client was paying for my room, not me. Toni or Teri or whatever her name is took the greatest pleasure in telling me multiple times that I wasn't entitled to any InTouch perks or credit of any kind for the stay. Then I get one of the most uncomfortable hotel rooms I have ever experienced (and I travel upwards of 260 nights a year, I have for several decades in fact). I'll hit the high points. there were Zero comfortable seating surfaces in the room only two truly awful desk chairs. There was no desk to accompany the awful chairs only a tiny ugly oval table. The bed sported on e of the worst mattresses I've ever felt. The shower was beyond bad, low pressure, tepid water temperature and no door! I guess they think the lack of a door is hip. Every sound from the outside and from the hallway was faithfully reproduced in glorious high fidelity in the rooms interior by the magic of sound amplifying walls! There was a lovely big cigarette burn in the carpet directly in front of the bed (sure it's a smoke free hotel). looked like there were some poorly cleaned up blood stains on the carpet as well.
I never tried the restaurant because the menu looked awful, but luckily the location is pretty good for finding nearby food purveyors. All in all next time I am picking up the hotel tab, I will not be staying at the Palomar. I guess the Holiday Inn takeover is a little more than peripheral! Perhaps new management is in order.

27/02/15 | Link | Rating: 2.0
111. Michele B.
Fantastic hotel and experience. Chic and well-appointed rooms and the perfect downtown location. Within walking distance of everyone and a short drive to the airport. Everything was clean. The pool and Lustre Lounge was perfect for eating and relaxing, with great views overlooking the city. What really blew me away, however, was the staff. They were extremely friendly, helpful, and accommodating. I was here for a conference and we had some major last minute changes, and the hotel couldn't have been more accommodating. I can't say enough about their help and warmth. Highly recommend staying here!

12/03/15 | Link | Rating: 5.0
112. Miki M.
We just threw my friend's bachelorette party here and we had an amazing time. The staff was so helpful and worked with us to make several surprises happen for the bride. We loved everyone who helped us out with special thanks to Jill, Devin, and Tim.

If you have an event or just an evening that you want to make special, these guys know how. The room was beautiful, spacious and clean. And best of all, it feels homey. Not like a sterile hotel-y feeling; a feeling that someone went through a lot of work to make you feel comfortable and stylish.

I felt like we left this hotel with a few new friends.

06/11/14 | Link | Rating: 5.0
113. James W.
Very classy older hotel. Smaller rooms to be expected in an older hotel. However, furniture was HUGE! I could hardly get out of bed! Bathroom was large! Very clean. Near green areas and parks. Bed was amazing. Room was very quiet.

10/04/15 | Link | Rating: 5.0
114. Leah S.
One thing that I love about staying at kimpton hotels is that you generally know what you are going to get, and this was no exception!  

It is in a great location in downtown Phoenix, while the downtown is sleepy this is close to the sports stadiums and airport!

The hotel is modern and sleek.  The fitness center is actually the golds gym across the street which is nice!

I received great service as well, which again is no surprise because you always get this at kimptons!

01/07/14 | Link | Rating: 5.0
115. Yzer C.
When wanting to live it up for a night, the Palomar is THE place to stay! Killer rooms, super attentive staff, Cityscape at your door, fantastic! Desk clerks took care of us. Pool was closed for a private party, but the staff was apologetic and made amends. That only gives us something to look forward to for next time! Some people complain about the parking, but having the valet deal with it and walking everywhere (as opposed to driving and parking) was sure worth it in my book. When compared to other hotels in the area, the staff, cleanliness, amenities, and location make this a "best buy" for those needing to get away or for a special night! Kudos to the management for hiring the right people.

19/04/15 | Link | Rating: 5.0
116. Jennn G.
Great hotel with everything you want in close proximity. The lobby is great to sit and have a drink or read a book. I'm here with my husband who has a conference this week. I have not been bored between the salon and city adventures. The wine hour is a nice treat and the staff are fabulous. Very friendly and welcoming. I really like Charlie who is one of the doormen/ valets he has helped me to find spots in the city and gave me some great tips!
My only wish is that housekeeping who does a fantastic job refill the bath products. I forgot my lotion at home and fell in love with the products they provide that I have been using them up. I'm not squirreling them away to bring home... I actually really love and use them but it has not been replenished in 2 days... No worries the front desk took care of me! Thank you for an awesome first trip to Phoenix!

10/02/15 | Link | Rating: 4.0
117. A G.
I always expect greatness out of Kimpton hotels and this one doesn't disappoint - but this Palomar has excellent service that goes above and beyond. Super efficient, super friendly. I stay at a lot of hotels so I've seen it all - this one is definitely one of the best in Phoenix. Rooms are quiet, amenities in basic rooms are plush and make you feel at home. The pool and misting area also another perk.

04/04/15 | Link | Rating: 5.0
118. Anthony N.
***Hotel Palomar Phoenix is a very upscale hotel with a great location in Downtown Phoenix; it is also, like several Phoenix hotels, very reasonably priced***

Phoenix in the summer is very hot and Downtown Phoenix is slightly sleepy for a Downtown area, but it is a great option for a reasonably priced weekend getaway.  High-end food and hotels in Phoenix are quite inexpensive compared to other big and more sought cities.  While Phoenix's food and attractions (as well as the weather) might not measure up to cities like San Francisco or Los Angeles, it is a good value and worthwhile if you enjoy exploring new cities.

Kimpton's Hotel Palomar is a great option for your Phoenix stay.  It has a perfect location for Downtown Phoenix.  It is just a few steps away from the major sports venues located in Downtown Phoenix like Chase Field.  It is also within walking distance to popular and well-known Phoenix restaurants like Pizzeria Bianco.

In addition to its great location, Hotel Palomar is a great hotel from top to bottom.  The exterior is very modern and so is the lobby.  The lobby has a great look that is both very modern as well as very comfortable.  The front desk is friendly and free rental bikes are on display.

While I did not check out Hotel Palomar's fitness center, I did explore their upscale bar (Lustre Bar) and the pool area.  Lustre Bar is sleek and contemporary; the drinks and food menu even have a slight hipster vibe.  The pool area has a bar and lounge area and the pool is also stylish and hip like a Los Angeles pool scene.  During the summer, Hotel Palomar's pool is open to the public.

The rooms at Hotel Palomar are elegant and have a Las Vegas-esque feel with its combination of comfort, spaciousness and sleek decor.  There are great touches throughout their rooms like modern couches, very nice beds with padded leather headboards and a beautiful bathroom with a great floor and a very nice glass shower.  There is also a subtle use of decoration and color in the room to provide both an elegant and distinct look.

The room was very comfortable--very comfortable bed with great linens and a good room temperature (I think the room could have been a little cooler given the hot Phoenix weather).

Kimpton's loyalty program InTouch is a nice plus too because it is great for newcomers as well as elite members.  Unlike the major hotel loyalty programs like Marriott, Hilton and Starwood, Kimpton's InTouch program provides tangible benefits to regular members.  Just being an InTouch member gets you free Wi-Fi access as well as a $10 credit to the minibar, which is a great plus since so many people are afraid of even opening the minibar given its incredibly high prices.  The $10 credit gives you a lot of choice in the minibar.

There are other fun bonuses available to all guests like complimentary morning coffee and tea as well as a nightly complimentary wine reception.

Service at Hotel Palomar is very friendly and polished.

Room rates at Hotel Palomar are very reasonable.  Occasionally room rates are high here, but room rates are often surprisingly low.  Hotel Palomar would be twice or three times as much (maybe even more) if it was located in cities like Los Angeles or San Francisco.

I really enjoyed Hotel Palomar in Phoenix.  It was my second Hotel Palomar experience.  I have also been to the Hotel Palomar in San Francisco.  While I liked that hotel, Hotel Palomar Phoenix is a nicer property with bigger rooms and more amenities.  It is an excellent option for a business or pleasure stay in Downtown Phoenix.

Valet parking is available.

21/06/14 | Link | Rating: 5.0
119. Reese C.
A friend came here for her 40th and we had a girls' staycation.  I love a Kimpton hotel. They've slowly become a favorite.

This hotel is located right in the heart of downtown, with a gorgeous rooftop bar and pool, a delicious restaurant, a free cocktail hour (score!) and a gracious staff.  

I forgot candles for my friend's cake and thy were prompt and sly to get those to me.  

The rooms are trendy, the views are fantastic and there was ample room for 4 girls in one room.  The bathroom was especially spacious and the amenities were wonderful.

parking fees are gross, but all of downtown parking is gross.  So you need to either factor in the high parking rate in the garage or take the light rail if it's a staycation situation.

11/11/14 | Link | Rating: 4.0
120. Deni G.
Excellent service makes all the difference.

Today I was visiting a friend from out of town.  I work in downtown Phoenix and I have  passed the  Hotel Palomar countless times but I never paid  attention to the beautiful property.

Hotel Palomar is located right in the heart of downtown Phoenix near the sports stadiums, restaurants and other downtown venues.  As you walk into the Palomar you are greeted with a sense of comfortableness and familiarity, it's as if you been a long time resident of the Palomar.

The Palomar is trendy and they have this amazing pool located on the 3rd floor of the hotel that overlooks downtown Phoenix.   I wish I had more time to explore the hotel.  I am sure there was a lot more to see.

The staff and concierge appear to be very  knowledgeable and friendly.  The Palomar seems to have everything you could ask for in a luxury hotel. A  convenient location, excellent customers service, beautiful clean rooms, and we'll  to many amenities to list.

I know where I will be staying the next time I want a vacation away from home.

15/09/14 | Link | Rating: 5.0
121. Jean Y.
I would recommend Hotel Palomar to anyone visiting Phoenix.

The hotel is conveniently located, with plenty of dining options within a block, a CVS across the street, and the Phoenix Convention Center a short walk away. It is only a 10min drive from the airport.

The rooms were nice, with comfortable beds and lots of pillows.

The amenities are great, with free access to Gold's Gym Elite on the same block, a rooftop pool and bar, and a good cocktail lounge downstairs. Free coffee and tea are provided on the 2F lobby in the mornings.

Service was overall good, although housekeeping failed me a couple of times. (1) One of the bath towels in the room had patches of black sticky goo on it that looked like chewing gum. I called and asked to have the towel replaced. No replacement ever arrived, and I didn't feel like calling again. Luckily, there was an extra set in the room. (2) Someone from housekeeping barged into the room before 8am on Saturday, the day we were supposed to check out and startled us from our sleep, even though checkout isn't until noon.

17/10/14 | Link | Rating: 4.0
122. Mark O.
LOVE this place.  Coolest thing is that if you on their outdoor lounge swimming area at night you can see the fireworks from the baseball games.  Great staff.

30/04/15 | Link | Rating: 4.0
123. Ashley I.
From booking to my actual visit this is now my favorite hotel I have ever stayed at. We stayed for my birthday weekend and walked across the street for live music at copper blues and arcade games at gypsy bar. They have bikes for you to borrow during day , awesome views and beautiful decor. Very reasonably priced as well.

27/04/15 | Link | Rating: 5.0
124. John S.
We stayed here over Christmas and we had a very pleasant stay. Located in downtown Phoenix, the front desk and manager were attentive and friendly. They have a nice wine desk in the evening and we had a container of popcorn and couple sodas waiting for us when we got to our room.  There's a parking garage next to the hotel (like right next door) with an elevator to the ground level to get to the hotel. We'd definitely stay here again, we've stayed at other Kimpton Hotel's and had pleasant stays at all of them.

17/05/15 | Link | Rating: 4.0
125. Pasquale R.
Kimpton's never disappoint. Boutique style hotel with tons of amenities.
We dealt super friendly staff (especially the valet) and were given the white glove treatment (or so it seemed). Their rooms were spacious and beds super comfortable. Showers need some improvement...hate that there is no shower door...water would escape.
Location was perfect. Plenty of restaurants and bars nearby. Plus Chase Field and their hockey/bball area is within a stones throw. Super safe area as well. Lot's of activity and clean. Surprising.
Rates range from $199 and above (well worth it). Valet was $30 a day but you can self park if you're not lazy like me for less. I wanted convenience.
They have a cool lounge/bar inside with a hip vibe (prices are high so be prepared). If you are a member you can sometimes score a voucher to "raid the bar". We used it for water...don't judge.
All their locations are fantastic. We always choose KH for our hotel needs.

27/04/15 | Link | Rating: 5.0