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Renaissance Phoenix Downtown Hotel in Phoenix, AZ

Renaissance Phoenix Downtown Hotel in Phoenix, AZ

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Company Info:

Rating: 3.84

Address: 50 East Adams Street, Phoenix, AZ, 85004
  • Mon: Open 24 hours
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Comments (89):

1. Stacey W.
This was a lovely hotel.  The staff was very friendly.  I was offered access to their lounge on the 19th floor "Elevate".  The lounge was impressive.  Breakfast consisted of fresh blueberries, pineapple, raspberries etc... including savory items and pastries.  The lounge staff was incredible at Elevate.  I commented to one of the staff members, Albert, during snack time that I was gluten intolerant.  He told me to come back for appetizers at 5:30, the chef specially made me delicious gluten free sliders and min tacos.  Kudos to Albert!  I have worked in the hospitality industry for 14 years and it's the little touches and going the extra mile really makes your experience special.  So I would like to say thank you for making my stay special.

16/03/13 | Link | Rating: 5.0
2. Holly D.
Amazing time! Great location and very friendly staff. Rooms are modern and the room service (get the pizza) was actually amazing!!!!!! Great price for what you get!!!!! Very impressed.

04/02/12 | Link | Rating: 4.0
3. Leif S.
So this was a converted property...less than a year old since Marriott's purchase.  Great service, particularly in the new concierge lounge (open since Dec. 2012).  Renovations look well done, but be prepared for small rooms and worn carpeting.  Overall, I'd stay here again primarily because of the service (and lower price vs. the airport Marriott).  Clean, comfortable, etc...your average Marriott trying to be European, but the folks there really do try hard and want you to come back.  Why stay there....because it's downtown, service is fantastic and price.  Why stay somewhere else...because you want to be outside downtown or you're your a Starwood Platinum.

30/03/13 | Link | Rating: 3.0
4. Miyuki H.
I did some research, came across this hotel and booked a room for 2nites. It's a really classy, posh hotel conveniently located in the heart of downtown Phoenix.  The room we stayed in was very spacious , clean and had an ok view of the city.  There was a problem with the toilet and when I informed the maintenace department about it someone came by and took care of it right away.  There is also a Light Rail station conveniently located in front of the hotel.  That is a great way to get around and it is very affordable. You can purchase a day pass or a one-way pass.  There aren't too many restaurants around the hotel.  I went to a Thai restaurant and that was ok.  
The one major problem I had at this hotel was the level of customer service I experienced by one of the servers at the restaurant in the Lobby level (Mastro's Cafe). We went there for breakfast one morning and we just stood there for a good 5 minutes or so waiting to be seated.  There were many tables available, but no one acknowledged our presence or greeted us,..so we seated ourselves.  We were ready to order something to drink and we waited and waited and waited. There were 2 servers working that morning and after what seemed like an eternity I waved my hand to get the attention of one of the servers. When I did a different server quickly came by and her first words to me were not "Good Morning" or "What can I get you?", but instead it was "Geez! Gimme a minute to get to you...It's early in the morning..I'm coming!" I was shocked by her unprofessional demeanor and unpleasant energy. Then she comes back and asks if this is going to be one one or two seperate checks. I explained to her that when we made the reservations we purchased the breakfast package, but rather than listen to what I was trying to explain until I was finished she rudely cut me off in the middle of my sentence and asked me again in a very forceful, condescendning tone "One check or two?".  So I told her "one".  She then comes back a few minutes later and tones down her attitude and asked me if I had purchased the breakfast package. I said "Thats what I was trying to explain to you and you cut me off so I never was able to finish explaining that to you." At this point I left my table to have a word with the manager.  He was super professional, nice and calm and apologizeed for the inconvenience.That afternoon when we came back to our room there was a nice platter or cheese, biscuits and two bottled waters along with an apology note.  
All the other hotel employees that I came across at this hotel were very warm, helpful and hospitable. The food at the restaurant was great. There were an assortment of fresh fruits, bread, eggs, meat, cheese & yogurt.  Dinner at this restaurant was outstanding and the night staff was EXCEPTIONAL!! Jackie was our server & she was a ROCKSTAR!! Jackie and the rest of the crew working that night all get GOLD STARS!!
Other than that incident we enjoyed our stay there.  But that one employee really left me wondering what kind of customer service training this hotel offers to it's staff. Clearly she does not belong in the Hospitality Industry.  
If you do decide to stay at this property just be aware that (like some other Yelpers have mentioned) that the level of customer service is not all that great.  There is a lot of room for improvement!

02/04/12 | Link | Rating: 2.0
5. Angela L.
Great clean hotel in downtown Phoenix, 1 block from the Convention Center.  Fantastic reception staff.  Clean rooms.  Good shower pressure and temperature control.  Comfortable beds.

07/05/13 | Link | Rating: 4.0
6. Patrick B.
Great hotel. Whenever I get to check in early at a hotel that always gets points for me. 10am check in. Nice staff. Stayed twice and got an older suite once and a newer smaller room the second time. They seem to be upgrading everything there. Walking distance to the arena and Chase field.

31/10/12 | Link | Rating: 5.0
7. C B.
Nice location (close to convention center); great staff, but falls down in other areas.  Understand Marriott just took over this property -- they need to update NOW.  Appears the building has the potential to be a lovely art nouveau type, but is run down. The exercise room is better than average; the concierge room on the 18th floor has water, coffee, soft drinks and snacks (nuts, cookies) available 24/7.  However, we're getting tired of staying at Marriott properties that need to be updated --  and are thinking of changing our loyalties.

28/02/12 | Link | Rating: 2.0
8. Michelle C.
The hotel is fine, but nothing spectacular.  My room was clean and pretty comfortable, but you can see where the building is just old and redecorating cannot hide it all.  The elevators and hallways are really old, and the key swipe on the door looks ancient.  I didn't think it would actually work.  Also, the air conditioning was really loud.  I ended up turning the thermostat up so it would not turn on while I was trying to sleep.  Marriott did a pretty good job sprucing it up as best it could without gutting it, but it's still showing its age.  Service was pretty good.

26/04/12 | Link | Rating: 3.0
9. Kelli G.
This is actually no longer the Wyndham, it is a Renaissance now. While the hotel looks nice and the rooms are modernly decorated, the walls are PAPER THIN. I always expect a little bit of noise staying in a hotel, but when the person in the next room is talking at a normal volume at 2am, I shouldn't wake up thinking there is a person in my room. Every word said in the neighboring rooms could be heard, including the "you look sexy in red..." conversation. Even though I have no complaints about the other aspects of my stay, I wouldn't stay here again.

Also, Wi-fi is $13 a day.

02/01/12 | Link | Rating: 2.0
10. Brianne G.
Best fresh lunch you could have in downtown Phoenix!

26/01/13 | Link | Rating: 4.0
11. melissa c.
my stay was less than stellar. the staff was aloof, minus one really nice bell boy trying to help everyone. i stood at the check in desk while 1 employee shuffled papers without acknowledging me. i figured he wasn't checking people in, but then after a few minutes he looked up and asked if i was checking in. room was nice, but just had a scuffed up old fridge in the corner of the room on the floor. stood out next to the nice decor. i didn't have a room service menu in the room, didnt have a hair dryer. when i went to the bar after a long day of work, the bartender moved me away from the bar saying the other guest next to me has had too much to drink. i guess i appreciated the gesture, but how about sending him to his room or home instead of letting him take up valuable space at the bar? i ordered my drink from the server. waited about 15 mins as she passed by a few times. (there were only 3 other single tables in the whole place) so i just got up and left. she looked at me as i did and said nothing.  customer service is everything these days and they were really lacking. i went to a hotel bar across the street the next night and had amazing attentive service. maybe next time ill stay there to get a little more attention when paying $200+ a night.

08/04/14 | Link | Rating: 2.0
12. Martha M.
Beautiful downtown property with amazing guest rooms

29/11/12 | Link | Rating: 5.0
13. Jenteel P.
This hotel has such a beautiful lobby.  I came here with several friends for the Homebase Poetry Open Mic 3 Year anniversary {1/15/12}.  We were hungry so we went downstairs to the bar for a snack.  It didn't start off well when the bartender let us know many of the items on the menu weren't available for consumption.  Uh oh....the looks on my friend and my faces could have killed him, lol.  I think he spent the rest of the night trying to make it up to us!

We settled on fries, some of us had regular, some of us had sweet potato.  Both were tasty.  The spicy sauce that came with the sweet potato fries was really yummy!  I used that alone to finish off my fries.

18/01/12 | Link | Rating: 3.0
14. Robert H.
I have stayed at this hotel probably more than 250+ nights since 1995. It's been a Crowne Plaza, Holiday Inn, Wyndham, and now a Marriott. What hasn't changed is the irreplaceable proximity to everything business, entertainment, and sports in Phoenix. There's no better location to downtown than this. It's been remodeled several times and still needs some updating. Until recently there was a Starbuck's on the ground floor - now about a block away. Rates in the high season can be high but in Phoenix in January who isn't prepared to pay more for the fantastic weather. Since becoming a Marriott rates have increased - that irks me. But off season rates for great rooms can be very reasonable. I've always found the staff to be very accommodating and receptive to working with you on better rates.

For years my complaints have not changed. Valet parking at the hotel is too expensive and TV selection is poor. I'm not sure why management doesn't do something about these deficiencies.

Everything is a trade off. There are more modern hotels. More luxurious hotels, better gyms, better pools, better room service. But all for a higher price. Generally, this is a great place to hotel.

Location, location, location. Nothing beats this hotels proximity to everything Phoenix.

08/03/12 | Link | Rating: 4.0
15. Deanna H.
The customer service here was great!! Was in town for my boyfriends birthday and they made it extra special for him by sending up a card signed by all the staff AND a cheesecake with ice cream. I would stay here again in a heart beat just because of the friendliness alone. The hotel itself was very nice, clean and modern. No complaints here.

18/07/12 | Link | Rating: 5.0
16. Nick W.
I was recently in Phoenix for a 2-day business trip and chose to stay at the Renaissance because of it's proximity to where I needed to be in the afternoons and because they had competitive rates compared to the hotels in the surrounding area.

When I arrived, I was welcomed by very warm staff offering to take my bags and check me in. After passing over my ID/CC for incidentals, I was unfortunately greeted by a manager who informed me that they were actually oversold and didn't have a room available for the first night. They offered me a meeting room space w/ a roll-away cot for the evening-- I accepted having been so tired from a long day of flying.

It was a really uncomfortable night with quite a bit of tossing and turning. However, they comped me the night and offered me access to their elevate lounge for my entire stay at the top of the hotel. It was absolutely beautiful and I cannot begin to tell you how amazing the staff were. They were extremely polite, friendly and personable and because of them, you might see me back at the Renaissance.

My second night, I received a room. It wasn't anything special, but just what I needed.

21/05/13 | Link | Rating: 3.0
17. Sara C.
Nice hotel, bar and conference venue. The rooms are above-average for the business traveler.

28/05/13 | Link | Rating: 4.0
18. Jim S.
I live downtown Phx and absolutely love the community street parties here, local art shows, organic market food and the list goes on. Great to have this as part of the neighborhood! If I ever had a need to stay in the rooms I'm sure I would give it a 5 star rating. Well done!!

13/06/13 | Link | Rating: 4.0
19. Chad T.
My one star is based on price compared to quality.

In addition to kind of a dumpy place with too many staff asking what they can do for me. they charge about $12 for internet and $25 for parking.
Honestly, for the $200 it costs to stay there, you would think they could improve the smell in the hallways too.

23/01/13 | Link | Rating: 1.0
20. R J.
Excellent location, top-notch service, decor.

24/07/13 | Link | Rating: 4.0
21. Jeremy G.
This place used to be a Holiday Inn and various other hotels before becoming a Renaissance apparently. The lobby area is very pretty but the rest of the hotel could do with a refurb. The elevators drove me crazy in this hotel as more often than not some were out of service. On my last day at the hotel there was only one in service which led to huge lines on every floor.

The service was excellent and the check in experience was good. I got the impression that the maids actually did clean the rooms rather than just tidy them up.

There's no safe in the room so you'd better find a good place to hide your laptop! The room was a little dark (which is crazy considering the intense sunshine) and cramped. The internet was $12.95 a day and worked well most of the time.

The pool area is small and looks like something from a Super 8 Motel that you see on the side of a Freeway with signs like "Free HBO" and "Free breakfast (donuts)".

In summary, on balance I'd probably look to stay elsewhere if I was ever in PHX again but for a few days it wasn't the end of the world.

16/06/12 | Link | Rating: 3.0
22. Raime P.
I had a two night stay at this location. Check in is at 4pm, check out is at 11am. It seems that the hotel is under the process of slowly renovating itself? I don't know. But I guess the lower floors are more modern and new, while the upper floors are older.

I came here with a group of classmates, we reserved two queen bedrooms with 3 people in each room. We arrived around 2pm, and the room I was in was not ready, but the other group's room was. We go up to their room on the 16th floor so we could leave our bags in there while we wait, and they were given a junior suite. It's nice and spacious, and it included a sofa, coffee table, breakfast table for four, the two queen beds, fridge & freezer---the works.

After seeing the room THEY got, we were super excited to see our room! Once our room was finally ready, we headed down to our room on the 12th floor, and to our disappointment, we found that we just had a regular room. Womp, womp. To me, it seemed pretty small, there wasn't much room for us three girls and our luggage. The room was supplied with Aveda products (shampoo, soap, etc.), so that was nice.

The only downside for me was that the room DID NOT  COME with a fridge ._. Hello, we bought all this alcohol at CVS and we didn't have a fridge to cool it in. Well, I was verbally complaining about it to my friends in the hallway ("I don't understand, I went to a $75 motel in EAST LA, and THEY had a fridge for us, wtf?!"), and one of the bellmen happened to overhear. I felt bad that he had heard us (or me) complaining, but it worked to our advantage, because he hooked us up with a fridge and stocked it with apple juice and cranberry juice.

I basically liked everything about this hotel, except for the fact that the elevator made me nauseous... and also because it didn't come with a fridge! ... and you have to pay for wi-fi!...and they did not have a jacuzzi (but I guess it makes sense that they don't have one since Phoenix is HOT)...  Boo!

-R

18/06/12 | Link | Rating: 3.0
23. Hector D.
Arrived at 2:30 am to a lobby which was decorated with a modern flair. Decorated in browns, greens, and orange colors. Very peaceful and relaxing. Person at the registration desk was very pleasing and accommodating. The room, small suite, was nicely decorated. The bed was very comfortable. Although, no safe or refrigerator in room but that didn't really matter to us. The hotel offered us free umbrellas since it was raining.  Customer service was outstanding.

We attended an event at the US Airway Center, only two walking blocks away. Following our event, we were in lobby thinking what we were going to do and we were approached  by a bellman asking if we needed help. Great customer service. The place was clean, the food was good, the service was great.  Only downside was valet parking at $27 a night. I would stay here again.

23/11/13 | Link | Rating: 4.0
24. Colleen B.
Location is great, price is high for what you get though.  No pool access, no free wifi....

11/11/13 | Link | Rating: 3.0
25. Reese J.
The nicest bathroom I have ever poo'd in!

23/10/12 | Link | Rating: 4.0
26. Rachel H.
For the most part it's a good stay, just not up to par with other Renaissance locations I've stayed at.
I pick Marriott hotels because they're reliable and you know what you're getting. For this Renaissance, I have to say I expected better for my business stays. Each time I've been to this hotel, something has gone wrong. Whether it's they've cleaned only half the room, forgotten to provide towels or the room service isn't good.
I don't recommend the room service. Each time, it's just not good food. Go out and get something. I didn't eat at the restaurant, so I can't rate that.

26/03/13 | Link | Rating: 3.0
27. Michele M.
The Renaissance is a very nice hotel. The staff is remarkable. We had an appetizer at the hotel bar - service was fantastic and the fish tacos were wonderful. The rooms are tastefully decorated and the work space is designed to be useful - outlets on top of the desk. I liked the reading lights next to the beds as well - nice touch. Our conference hosted a reception on the fifth floor patio/pool area. It was perfect. The service was stellar and the appetizers were very good. I certainly recommend this hotel to business travelers.

11/11/13 | Link | Rating: 4.0
28. TDawg T.
The room is spacious and there are major renovations going on.... so this hotel will be even better in the coming year or two. The staff have been friendly and seem competent except for the girl at the front desk who doesn't realize that we have enough points not to have to pay for internet service. Oh well. We'll deal with that later. The bed is almost really comfortable....hopefully new mattresses are in the works, but I would stay here again.

11/08/14 | Link | Rating: 3.0
29. Chris S.
Nicely appointed room with desk containing numerous electrical and digital ports for business travel.  Comfy, large beds.  Storage is good.  Fan in the bathroom would be nice for shower moisture.  That said, the sink can get super hot, but the shower never got above lukewarm.  
All in all a nice hotel downtown.

29/01/13 | Link | Rating: 4.0
30. Susan W.
We stay here for layovers as airline crew.  It is a clean, quiet hotel.  Many rooms have been updated with nice linens, Aveda toiletries & flat screen tvs.  Outdoor pool is normally in the shade of the building.  :(  Good size gym with plenty of modern cardio equipment, 5-6 weight machines & some free weights.  The mexican food restaurant across the street, The Matador, is not good!  Their is one a few blocks away called Sams Cafe on 3rd that is great!  Nice patio, great chips & salsa.  The concierge can give you a map.

There is a CVS drug store a few blocks away in case you forget any toiletries.

25/01/12 | Link | Rating: 3.0
31. Sarah G.
Expensive but I LOVE it!

Look, I am a Marriott rewards member, and while the rooms are expensive they are really nice, the 17th floor was awesome (by the way it goes from 12 to 14....like 14 isn't really 13 at that point). The breakfast had fresh fruit, and not the cheap melon stuff, the actual strawberry, raspberry and pineapple. I am a loyal rewards member and have yet to stay in a bad hotel!

01/03/12 | Link | Rating: 5.0
32. Trish T.
I live in the valley and had to be downtown for a 7:30 AM seminar so decided to stay there overnight.  Anyone who lives in the outliers of the Phoenix Metro area knows the traffic situation in the AM as a 30 miles drive turns into a 90 min commute.  

I selected this hotel because the seminar was there.  And I was sorely disappointed with the accommodations for the price of the room.  The staff was very friendly and the lobby was beautiful so this wasn't the issue but the rooms were small and DARK with our room facing an lovely renovation project next door.  The hallways smelled funky....not sure if it was old cigarette smoke or mold but it was funky.  

The rooms.  Where to begin?  We had no ice bucket in our room and had to call the front desk twice to get one (that took an hour).  The armoire in the bathroom has something splattered all over it...is it hairspray?  Is it perfume? Aftershave?  Something worse?  I don't want to know but I do think it should be cleaned.  There is NO fan in bathrooms so when you take a shower it gets nice and humid....almost like a tropical island in the middle of the summer.  Internet access COSTS $13!!!!  Valet parking is $27!!!!!!  A 32 oz bottle of piss-warm, room temperature water (remember this is the desert) is left tantalizingly on the dresser but if you open it it'll cost you $5!!!  There is no refrigerator in the room.  All this for $159 a night.  Waaaaay overpriced for the money and I would not recommend to anyone.

07/08/13 | Link | Rating: 2.0
33. Michaella D.
This hotel is very nice! Literally steps away from the convention center. Perfect for work  travel. Walking distance from really good restaurants. Only complaint is the pool and sundeck. Yet it is really nice, it is shaded all day due to the tall buildings. I went in January so maybe it was the time of year..., but definitely was hoping to get a little more sun during our stay. Other then that the hotel is really great and very clean.

24/02/14 | Link | Rating: 4.0
34. Lisa N.
Front desk: First impression: Not so good. The lady who checked us in could've at least put a smile on her face or pretend she was happy. It did not give me a good vibe of the staff. I had a few questions with the location and where to find restaurants and she could've given me a map, but didn't. She gave me street names as if I were suppose to know where it is right off the back. Our hotel room was nice but with a terrible view of an abandoned building. No one wants to be looking out a window at an abandoned building.

Comes 8:45pm and we get a knock on the door of a NOISE COMPLAINT. Ok, first of all, there were only three of us in the room. We had music coming from our PHONES not even the radio they had in the room. And that was a NOISE complaint? Really? At least what they could've done was tell the people who are complaining that it's still early and if it goes on after 11pm, then they can come and tell us something, but seriously, that early and a Friday night? That did it for me right there. I'm never coming back to this hotel. The service is terrible.

Location sucks too. Only good thing is it's next to the light rail. Other than that, no good restaurants nearby. I would the extra bucks to stay elsewhere.

15/03/12 | Link | Rating: 1.0
35. Christine S.
Hotel room was comfortable, room service was quick, front staff was helpful and attentive.  The hotel has a modern feel and upon checking there is a tablet that lists recommendations of places to eat and visit.  The hotel is going through some renovations so you need to use the service elevator to get to the hotel gym. Otherwise a great stay for my last 2 business trips. :)

01/09/14 | Link | Rating: 4.0
36. Flaminio G.
Great Hotel downtown Phoenix!
I'm very impress with their concierge lounge quality and best of all its staffing = Top notch!
They remember my name every time I came by.

17/06/13 | Link | Rating: 4.0
37. Jullieanne D.
We are having an amazing stay!! I know, when was the last time someone took time out of their vacation to write a review before they left? From the first moment of our late evening arrival, there was music and a welcoming staff to greet us. Water was provided by own personal Navigator who is available to all guests and was able to tell us all the different sites to see while visiting in a comfortable no pressure style. The entire hotel is modern and slick yet still feels warm and home away from home. We heard a bit of noise from a handicap assessable upgrade they are providing future guests and from the front desk, to reception to upper management we were swarmed with hospitality and going out of their way to make us feel comfortable and us and the situation taken care of. The food was amazing, and it is close to not only transportation but walking distance to all the local action - yet providing a zen place to lay by the pool and rest our heads. A top choice hotel for the area by far thanks to the amazing service and comfortable rooms, from the friendly night room service voice on the phone, to management, to Michael who takes care of the pool area late night. Thanks for making our stay, a perfect one.

15/10/14 | Link | Rating: 5.0
38. Monica J.
I love the Renaissance brand of hotels with their classy elegance added to the Marriott brand's practicality. This one had a lovely lobby with an adjacent wine bar that looked very sleek and modern. However, once we stepped into the elevators, the hotel started to reveal its true age. The rooms were decent but obviously well worn. The service we received from the staff was acceptable, but nothing special. I did not visit any of the restaurants but we did order room service for breakfast. Those ricotta pancakes the other reviewers raved about were not all that. They also only gave us one set of silverware and and one cup even though we ordered a large pot of coffee and two entrees. Hello?

I think the Hyatt or Westin nearby would be better options if you are looking for a nice hotel in downtown Phoenix. Especially if you want to use the pool. The one here was very lame and had no amenities whatsoever. They also charged you to use their wi-fi. I hate it when hotels do that.

04/06/12 | Link | Rating: 2.0
39. J L.
Nice hotel, clean rooms with beautiful rich color decor, bigger than normal gym.  Safe area, Convention Center nearby.  Took the Metro in from the airport.  From terminal, take air train (terminal 4) down a long gray hallway --- follow the signs.  Downstairs to street level.  There is a kiosk for $2.00 one way or $4.00 all day pass.  Took train West bound to Central and Washington, 13th stop.  Walking distance to hotel.  Stopped in at My Mom's Thai restaurant.  Experience with Renaissance good with friendly staff who went out of their way to be personable and graciously give best customer service.

19/02/14 | Link | Rating: 5.0
40. Mark A.
Very nice place to stay , rooms r beautiful,  love free apples and fruit water during the day.  Only thing I don't like about the rooms is that the walls are paper thin , I could hear a full blown conversation with the people that were staying next to me, so if u have a lady freind staying with you here its best to use a pillow

09/03/14 | Link | Rating: 4.0
41. Prasanna S.
My family and I enjoyed our stay here.  This location is close to many restaurants and a walk to the Arizona Science Center.

Our favorite part was the renovated Elevate Breakfast/Snack Lounge and the people who staff it.  Pam, Andrew and Ben went above and beyond to make our stay as pleasant as possible. For example, when we mentioned to Andrew that our original plans to go to Sedona were disrupted by the wild fire, Andrew, of his own accord, outlined an entirely new plan for us and each idea he recommended was top notch.  So we extended our stay at the Renaissance and had a fabulous vacation.

03/06/14 | Link | Rating: 5.0
42. Wes S.
Wow. This hotel meets and exceeds your expectations. Every single staff member was pleasant. Pamela in the Concierge lounge was so pleasant at 6 am. Great hotel.

23/04/14 | Link | Rating: 5.0
43. Bree H.
Good food, decent hotel service, but horrible elevators (slow, shakey, and sometimes couldn't even get to my floor). Great clean rooms, but hot common areas.. Horrible service in the lobby gift shop. The guy working the counter was obviously irritated I was taking away his time from talking with his co workers. Then told me to go get my credit card because he shut down the computer he needed to charge my room early....

18/06/14 | Link | Rating: 2.0
44. Sonya B C.
I stayed here twice, during June and July 2013, while I was in the process of locating to Phoenix.  So many of these reviews have aptly described the lobby. It is beautiful!

If you are hungry they have a nice restaurant and food available at the lobby bar late in the evening.  I ate breakfast at the restaurant and it was delicious!  The waitress was awesome, providing excellent service. She went out of her way to help me with my order. Good downtown location if that is what you are looking for.  I found the area a little deserted at 9:00 PM, but again, this is a business area. The room was very nice, and the beds super comfortable.  I would recommend this hotel.

25/09/13 | Link | Rating: 4.0
45. Rita L.
The rooms at the Renaissance Phoenix are nice and the bedding is very comfy. We were booked on the 5th floor, which I highly recommend. Only the 5th floor offers a nice patio area outside the rooms.

The staff was very nice and check out service was the smoothest I've ever experienced. My one note is that it would have been nice if the staff was a bit better versed about places to go in the area.

We had dinner in the bar and thought it was okay. I really enjoyed the mashed potatoes and the grilled asparagus. By 7 PM they were running out of some of the items offered on the menu, which was disappointing. I was excited by seeing blueberry bread pudding on the menu, but found it to be dry and uninspired. Breakfast in the small dining room was very disappointing - runny scrambled eggs and tough sausage with a very small fruit selection along with mediocre store-bought muffins and the usual small boxes of cereal. On the upside, though, we were brought small carafes of coffee so didn't have to bother the very nice wait staff for refills.

I'd recommend the renaissance as a place to stay or a fun place to have a drink and appetizer. For meals, however, I'd look elsewhere.

25/11/13 | Link | Rating: 4.0
46. Chris H.
I stayed at this Renaissance back when it first became a Marriott property..and then again recently. I have to say that it has come a LONG way! It is a very typical Renaissance as far as decoration and style goes. Great lobby. I was upgraded to a suit and I have to say that it was exceptional. Modern and great decorating. Because I stay over 100 nights a year at Marriott properties, I had access to the lounge on the 19th floor and I have to say that the lounge was the nicest lounge I have experience at a Marriott property. Not only because it was modern, clean, and very well equipped and decorated, but the evening food that they put out was 2 steps about what you would usually get. Breakfast was pretty straight forward, but even it was presented in a way that seemed more upscale. If you are going to stay downtown Phoenix, you can't do better!

04/11/13 | Link | Rating: 5.0
47. Robert S.
Drink all day, play all night, let's get it bumpin'! We're in Phoenix, Trick!

Here's what I think about this hotel.

Pros:
1. Centralized location in downtown Phoenix. It's close to Arizona State University, Phoenix Convention Center, Chase Baseball Field, US Airways Arena...etc. It's also close to bars, clubs, and other nightlife activities.

2. Close to public Transportation - Right across the street from the hotel is the Light Rare (3.50/day to majority of the city and to Scottsdale)

3. Friendly Staff. Bruce from the Concierge Desk was really helpful in finding us stuff to do in the area.

4. Food - The hotel gave us complimentary breakfast buffet (Marriott Gold Perk) in the morning at Mastro's Cafe. They serve a pretty high quality buffet that runs 17/person. It didn't make me feel so bad about the valet parking.

5. Renovated - Newly renovated in all the right places. The rooms are nicely done and so is the lobby. Really posh. The corridors need work though.

Cons:
1. Work in progress - It looks like they're working as quickly as they can to give this place a facelift. The lobby is really nice, the rooms are freshly renovated, but the corridors smell old like grandma.

2. Parking - Valet only and 23/night. That's excluding the 3 dollar tax they hit you with for parking there. Ouch!

Overall, I thought this place was pretty good. It might be a little on the pricy side, but you'll get your money's worth. I would probably come back, if I'm ever in Phoenix again. Here's a secret for Marriott Gold Members. If you go up to 18th floor, they have unguarded snacks (cookies, trail mix, candy, etc) and beverages (sodas, bottled water, juice, Arizona Ice Teas, Coffees, etc.) laying around. *winky*

A little about my credentials:
I just an average joe, that travels a lot for business and pleasure. I'm an Elite Premier member for United, Gold Member for Marriott, and Gold Member for Hilton Honors Reward. I usually book hotels in the range of 130-160/night depending on location, amenities, and the year the hotel was built/renovated. I'm a pretty reasonably easy person to cater and I don't have very high expectations out of anyone.

13/02/12 | Link | Rating: 4.0
48. Jenna R.
My experience here was great! The staff was so friendly and everything was very clean!  I did have a maintenance issue in my room, but it was fixed immediately and the staff apologized so much for the issue (which was a very minor issue).

Service was far beyond what I had expected.  I would recommend this if you are traveling to downtown Phoenix.

28/02/14 | Link | Rating: 5.0
49. Amy D.
I honestly cried when I checked out. I spent my birthday weekend here. A staycation. I had done some work for the hotel, and got a room for two nights as pay. (This means I didn't pay $$ for it. It wouldn't have made a difference of my review, though. I would have paid for this!)
I had arranged for a happy hour gathering with friends. I barely got out of my car at the valet, before I heard people telling me "Happy birthday, Amy!" (Some said "Fab," too.) I got the cutest birthday card, too. Make sure you tell them if it's a special occasion!
I was checked in promptly and when I walked into the room, it just felt really comfortable.
The decor and furnishings are masculine, but not overbearingly so. I had a leather wall!!!! The first thing I tested, of course, was the bed. Super comfy with tons of pillows. It was just me, so I drowned in pillows.
There's a nice working area as well, with wifi. It's $12/day, which is what other hotels charge, too. I had no problems with the speed or connectivity, either.
The staff here is nothing short of amazing. As soon as I asked for something, I got it.
I ate at both Marston's and the ICON lounge, and the food was amazing!  The chef uses some of his grandmother's recipes, and they've certainly stood the test of time.
The Renaissance also uses locally-produced food as much as possible. Tammie Coe, anyone? They are ambassadors to Downtown Phoenix, and out-of-towners will always get great advice on things to do while in the area.
Go check it out. Spend some time there. Oh, and say hi to Rhonda in the ICON lounge. She's worked there for over 30 years!

27/02/13 | Link | Rating: 5.0
50. Stacey D.
Love your bar and food served there.
Thank you for taking cards for valet.  However, I would appreciate your hotel more if they don't lose my car and the long valet wait...

16/06/13 | Link | Rating: 4.0
51. Ken T.
The Renaissance is a beautiful hotel. The rooms are comfortable and modern. The valet and wi-fi are a bit expensive but the location is ideal in downtown. The staff recommended good eats and we're generally helpful.

One complaint is that there were no vending machines on any floor except the 5th. A small thing but when you need something to drink late in the evening it would be nice to just walk down the hall.

Overall pleased.

01/03/14 | Link | Rating: 4.0
52. Jen T.
For a Renaissance hotel, this place is not up to snuff- it's an older hotel refurbished with nice new furnishings, but it suffers from unreliable elevators, walls that couple the sound between adjoining rooms exceptionally well, showerheads so short that you need to be 5'4" to get your head under the showerhead without bending over, and a fitness room that is well-equipped with treadmills, reasonably equipped with weight machines, but very sorely lacking in terms of square footage and free weights.  The hotel staff are very very nice people who work very hard to make you happy, but despite having status with Marriott's Rewards program, I will stay someplace else the next trip I take to Phoenix.  There is literally no comparison between this Renaissance and other Renaissance hotels- I am very disappointed after my previous Renaissance stays in other cities.

05/01/15 | Link | Rating: 3.0
53. Lovely Lady L.
Wonderful staff!! Best hotel in town. Food is absolutely delicious & original. I am amazed at how great each dish is at their restaurant! Rhonda is absolutely fabulous! :-) The A/V department sets up amazing displays! All around good hotel & service

29/10/14 | Link | Rating: 5.0
54. J D.
Located in downtown Phoenix, this hotel is a great place to meet after hours during a conference at the convention center.  It's only a couple of blocks away and I have come here often to meet clients in the lobby to have a few drinks and go over contracts and proposals.

Being a local resident, I've never stayed in the rooms and can only comment on the public areas.  The lobby has a cool, modern look to it.  Very clean and upscale.  It's the perfect vibe for conducting business and gets them in the mood to get the deal done.  I've found that the vibe/decor of a meeting place can help or hurt your business deals and can affect people's attitude towards the subject matter being discussed.  The reason why I give this place 4 Stars is because in my experience they've helped me through a few successful negotiations and my clients have always commented on how nice the staff and hotel rooms are.  The lobby has several areas where you can conduct business and maintain a semi-private conversation while remaining comfortable.  That's key to me.

As long as this place continues to deliver the goods, I'll keep coming back.  When the other hotels closer to the convention center sell out, I always recommend this place as an alternative to clients visiting from out of town.  So far, it hasn't disappointed them and that means I'm happy too.

Return Factor - 90%

22/05/13 | Link | Rating: 4.0
55. Amber C.
Great place to stay so adventure downtown.  Great staycation.  

The rooms were nice and the bathroom was amazing.  There is aa nice terrace and pool on the 5th floor with spices growing that they use in the restaurants.

Staff friendly and helpfull

03/03/14 | Link | Rating: 5.0
56. Lauren H.
I'm here with my company Bridge Property Management. The room I'm in is 1127, super comfy bed, pillows, and linens. My room is clean and in good condition. The staff here is so friendly and accommodating. Breakfast was great! The guy helping our table at breakfast kept my coffee cup full gave me a to-go cup full of coffee as well. Super great!

23/04/14 | Link | Rating: 5.0
57. Ailsa B.
The last couple of years I have stayed in quite a few Marriott hotels thanks to ongoing conferences, and this weekend was the best experience I had. The room was clean and smelled fresh, the air conditioning was quiet, the bed was comfortable (well, as comfortable as one would expect!) and even though the hallways scream 1960s, I even liked the low ceilings because I've never felt so tall. ;)

The staff though is the true gem of this hotel. Every time I asked for something, it was dealt with immediately - I never had to ask twice, and I never got to the point of looking around wondering where someone else was to ask my request of again. They were genuinely friendly, and seemed happy to help rather than that "I've been told to be cheerful by my boss" happy you often see.

From the front desk, to the concierge, to the gift shop, to the cleaning staff, to the chef (who I didn't meet but who was sweet enough to share a recipe with me when asked!) ... I was delighted with the reception I received.

Also, the food served at our meetings was amazing. I mean, I love southwestern foods so that helped, but really I am afraid to get on the scale due to how much I ate.

My only complaint was that they only carry Pepsi products - and I'm sorry but a rum & pepsi just doesn't go down the way rum & coke does.

02/04/14 | Link | Rating: 5.0
58. Ellonyia Y.
Let me start off by saying the staff was very nice.
However
I stayed at this property for over 2-weeks for a conference.  I did not have the less expensive group rate as I booked a larger room (since I was going to be there for so long).  For the larger room my rate was roughly double the rate of others in my group -- which I knew.  Others in my group with the less expensive rooms all received the $20 breakfast buffet free each day.  I did not...  I don't really typically even eat breakfast but it was sort of the principle of the idea that with a much more expensive room, I did not get the breakfast.  The hotel was absolutely "unable" to do anything about this.  It just came across as very cheap on their behalf.

The elevators were also terrible.  Many had cracked, warped, removed internal paneling. On multiple occasions we waited close to 10 minutes for an elevator (and you could hear them going by).  Sometimes the floors would not stay lit and the elevator would just not stop at the selected floor.  One one of my last nights they were simply not functioning and we managed to find the freight elevator.

I do not believe that I would choose to stay at this property again.

19/12/14 | Link | Rating: 2.0
59. Jenn W.
I was in town for one night and the company booked this hotel for me. I wasn't super impressed by any aspect of the hotel. The parking was difficult, I wasn't ever able to find self-parking (not sure whether or not there was self-parking) so I had to valet park ($27) - which was extremely busy and the line for valet was blocking traffic. Check in was smooth and the clerk was friendly. The room was small and dated in many aspects, the bathroom fixtures were particularly telling of the age of the hotel. Internet was available but cost $13.99. I wasn't able to find a menu for room service - there were many good restaurants within walking distance, so this wasn't a huge deal. Lastly, I needed to print a boarding pass for my flight the next day and had some difficulty finding the business center (on the lower level). I ultimately had to pay 40 cents per minute and 59 cents per page to print my boarding pass - I travel extensively and typically find that this is offered free of charge. While I understand that it is typical of downtown hotels to charge for every service, I felt that this went a bit to far.

To top it off - the hotel charged my credit card (that had been left on file for incidentals) for the entire hotel stay - though I had confirmed at check in that my company was being billed for the hotel stay. My company has assured me this was an error on the hotel's end - not sure what happened, but I am still awaiting a refund for the hotel stay (company advised me that hotel was supposed to issue a refund).

Overall, I would really give this hotel 2.5 stars - it was a very average and slightly expensive experience when I compare to my other downtown hotel experiences. Just meh - nothing that really impressed me.

12/03/14 | Link | Rating: 2.0
60. Holly V.
Well done, Renaissance. Your customer service is phenomenal. We really enjoyed our stay and will be sharing our experience with family and friends. Especially those from out of town who need a place to stay downtown when here for business. Thank you so much for all the personal touches. It was a wonderful surprise and a much appreciated gesture! Every staff member we spoke with were great, but a shout out to Brett at the front desk and Rhonda at the bar. You got two true gems there that have the gift that when they were assisting my husband and I made a feel like the most important people there. Thank you for a wonderful and memorable stay.

08/03/15 | Link | Rating: 5.0
61. Kelly C.
Very nice hotel! Just a few comments regarding check in, elevators, lobby restrooms, and not much happening for New Year's Eve. We went there again this year for New Years. Had an unwelcoming experience with no communication as to hotel accommodations, breakfast, New Years dinner, the pool, internet etc until I asked. Several elevators were not working and were very slow. Hotel lobby bathrooms were closed all evening,  making us go to our room to use the facilities. Very inconvient. With it being New years, I would have staffed the hotel bar with more staff. Also better advertisements as to specials for New Years etc. Had more fun experiencing local bars! Hotel staff were not very friendly.

01/01/15 | Link | Rating: 3.0
62. HIROKO K.
Pros: The location of this hotel is good.  You can walk to the convention center, US Airways Center, Herberger Theater, court houses, etc.  The hotel charges for Wifi, but allows up to 5 devices on one charge.
Cons: Marston's Cafe's indifferent staff.  Valet parking pick -up location is not staffed adequately.  The outdoor lounging area is open 24/7, which means any rooms facing the outdoor patio lounge area gets to enjoy rowdy crowd noises at 3AM.

Marriott has done a great job updating an old hotel.  The lobby is pretty, and the location can't be beat.  However, staffing and service need to be reviewed because if this Renaissance is supposed to be a "lifestyle" property, then this property doesn't provide the service that would be expected.  Did you know you lost a sale at Marston's Cafe because 1) when I arrived when it opened, and the hostess was no where to be found, 2) got seated, but no server approached us for over 10 minutes.  I walked out and went to the nearest Starbucks for breakfast that wasn't on the property because the Marston's Cafe staff didn't want to serve me.  Also, if your staff doesn't want to serve anything other than the buffet, then why don't you drop the "full service" front?  Last year when I stayed at this property and had breakfast at Marston's, I had the same lousy service, and a resentful staff that made it known to me that they were put off that I was ordering a regular meal and not the buffet.  I would say that this kind of staff attitude does now entice me to use this restaurant again.

As a downtown facility, valet only is not unexpected.  The Adams Street entrance can get bogged down during a rush, and so there's an alternate valet entrance on 1st Street.  When I checked-in on Friday night, the valet told me not to bother calling ahead and to simply come to the desk if I need my car.  On Saturday, I went to the 1st Street valet area, and there was no one there, and so I had to go to the Adams Street valet.  On Sunday as I'm checking out at 8:00 AM, I went to the Adams Street area, and no valet.  And so I asked the surly frontdesk attendant whether valet was only operating on the 1st Street entrance.  At which point, I was asked whether I had called ahead.  No, I was specifically told by the valet not to call ahead.  If you're going to have valet only, then you should properly man the two stations so that a guest doesn't have to wander from one valet desk to another trying to retrieve one's car.  Also, if the standard is to have a guest call ahead for a car, then you should instruct the valets not to inform guest not to call ahead.

Lastly, I was given a room on the 6th floor that overlooks the outdoor patio lounging area.  Due to the McDowell Mountain Music Festival, I knew that the hotel was almost solidly booked, and so when I was given room 624, I knew asking to be moved would simply be futile.  Most places limit when outdoor lounges that are near guest rooms can be used.  Not at this Renaissance.  On Saturday night there was a business gathering that happened at this venue with live music.  Luckily this event wasn't too bad, and ended by 10:00 PM.  Finally, I can get some sleep.  Nope, at 3:00 AM once the local bars had closed, a bunch of relatively young people gathered on the patio to continue with their boisterous carousing.  It was noisy. When I woke up at 5:30 AM, there were drunk passed out men on the outdoor furniture. Renaissance, really?  This is a downtown property.  You don't police who has access to the patio?  You don't encourage patrons to act appropriately after hours?  This isn't a Las Vegas property!  If you want a quieter room, ask for an odd numbered room that faces Adams, or maybe a higher floor room.  624 was absolutely a bust for me.

30/03/14 | Link | Rating: 2.0
63. Jeff B.
Nice property clean rooms very nice staff.  The beds are typical to Marriott or Renaissance fashion and very comfortable.  Parts of the hotel look like they may not of been remodeled.   But this has little impact for the most part I really like this hotel.  If I were staying here not on expense account, I would be upset by $27 nightly valet parking.  Location is great.  Walking distance to the USAirways center. They have one of the nicer concierge lounges with good drink options.  Depending on the rate can't really go wrong here!

17/06/14 | Link | Rating: 4.0
64. Kerry S.
Get Jesse as your "navigator" or I like to say lobby boy due to my love for Wes Anderson and The Grand Budapest Hotel. But really he's a doll and has been the Zero to my M. Gustav even though I'm a guest. I hope he runs/owns this hotel one day. He's a prince.

18/01/15 | Link | Rating: 5.0
65. Calvin B.
This review is for the concierge desk; not the hotel
Pamphlet in my room had a picture of the 'navigator' who runs the concierge desk, Jesse Perry.  Didn't read it, but saw the picture.  Low & behold, there he was at the desk when I stopped by with a question about dinner suggestions.

After speaking with him, I could see why they gave him so much press.  He spent time helping me find what would fit my needs & had a couple of recommendations.  Think all would have been great, but it was the experience which also set it apart.

Fantastic service; was a quick trip, so,don't know how the rest of the hotel fairs, but if this is an example, then I highly recommend.

30/01/15 | Link | Rating: 5.0
66. Steven J.
What a great party in the street tonight! This hotel has the most happening events. There is no better downtown hotel.

18/10/14 | Link | Rating: 5.0
67. alberto B.
Always a high standard and always a great hotel. I love this hotel. The lobby is welcoming, the staff is quick to serve and the rooms are wonderful.

The breakfast style buffet is good. The food is fresh and coffee is great. Room service is slightly slower than you would want however the food is top notch.

This is one of the higher end hotels in Arizona. The rooms are clean, comfy and stylish. The maid service is just wonderful friendly and silently in the backdrop.

I recommend this for conventions! I go every year for Arizona theater festival and it's amazing that they manage so many people in the hotel and not loose a step in service.

The only reason it is not 5 star for me- is that on weekends the location you have limited options in down town Phoenix. The Arizona Center is close by and a few other places but not quite as happening as Mill ave.

However you can't go wrong with this hotel.

26/11/14 | Link | Rating: 4.0
68. B N.
Something cool about being in downtown Phoenix in the summer! Great room, kind hospitality, best part is the kinkos downstairs and elevate lounge which is their concierge lounge. Tons of space in the lounge, hip and thoughtful design, generous offerings for breakfast and evening. Never saw the dessert spread and snaps to Ben for scoring gluten free toast and goodies!
Also the work out area is well appointed and their entire team is very careful in taking care of guests as enthusiastically as possible. Small note to Marriott - a fragrance in cleaning products that i have noticed from several past stays....too fake floral...would love a less fragrancy vibe!

07/08/14 | Link | Rating: 4.0
69. M D.
The nicest group
Of people I have ever met. I would like to mention a few. Floyd greeted us and provided us with all the info I had asked for. Jonathan and Michael were awesome.  They work valet and always greeted us with a smile and info. Jesse Perry is such a
Sweetheart. Not only did he provide me with the info I needed with kids activities in the area, but offered to get my daughters hat that we left at a restaurant.
Michael mcConaghy helped me pick out a pair of earrings in the gift shop. He was so warm and helpful and a tremendous asset to the gift shop!

18/07/14 | Link | Rating: 5.0
70. Stacey R.
Very clean and fabulous location hotel. I stay here quite a bit with business and im always welcomed with a genuine smile from personnel. Especially Bernard who works at the front desk. He has a special approach he gives to his customers! Renissance are lucky to have such a hard working staff working for them.. Will definitely be back on a personnel vacation
Great deck outside near the pool love the herb garden nice touch :)

01/11/14 | Link | Rating: 5.0
71. Manan P.
I must give a SHOUT OUT to the amazing manager PAIGE who was very accommodating and always had a smile on her face even when her new trainee messed our check-in experience. i was frustrated with 4pm check in time but just explored PHX while we waited.

02/05/15 | Link | Rating: 4.0
72. Jeff A.
Nothing but praise for the facilities and staff at this awesome hotel!  I normally don't like the Renaissance brand of hotels (or anything in the Marriott family for that matter), as they lack character and all feel a bit like they're trapped in the late 90s or early 2000, but this recently remodeled hotel is definitely a mark above most.  Not only were the rooms clean and spacious, but the staff was extremely accommodating - we had a cooler full of half eaten food we needed to get rid of before heading to the airport and the very friendly front desk agent took it from our trunk to the dumpster -- all while he was in a suit and had a smile on his face!  I don't think I'll find myself in Phoenix anytime soon, but would definitely recommend this hotel to anyone looking for somewhere downtown.

01/11/14 | Link | Rating: 5.0
73. Eldon B.
What a great hotel. Atmosphere is relaxing and pleasant. The valet was fast at all times, the check in was quick, Close to nice restaurants, and a Macys. Grand old hotel that is withstanding the test of time. The minor complaint we had about breakfast, we weren't served the food for about 30 minutes was resolved in a professional manner.

27/02/15 | Link | Rating: 4.0
74. Andrew G.
Way overpriced for basic room, might as well go to the marriot courtyard for better price... and you wont get nickel and dimed 13 bucks a night for wifi, 30 bucks to park, tip valet, tip door guy who would not take no for an answer, and the ac doesn't even work.

14/03/15 | Link | Rating: 2.0
75. Dale V.
. Our room was beautiful, clean and quite. We stayed on the Executive Floor, so our buffet breakfast was included which was really nice. The Lounge stays open until about 9:00 PM and there is water and fruit and small snacks available all day. It's a very large room for relaxing and alcohol drinks are available for a fee. Staff in the lounge was so nice. I would definitely stay here again.

10/04/15 | Link | Rating: 5.0
76. Anna K.
INCREDIBLE customer service!

I originally was a little bit dissatisfied with my stay due to some difficult circumstances. While I was here a couple elevators were out of service (they've since been fixed, woohoo!) but it made for a little bit of an inconvenience but the staff went out of the way with apologies and trying to make up for it.

Silly me left some items there at the hotel, and the General Manager, Paige went beyond out of her way to make sure that they were returned back to me, practically like new! In addition, her assistant manager Marti reached out to me initially to make sure things got handled as quickly as possible, and passed it up to Paige.

I've worked in management positions and I know how consuming the job can be, and the fact that Paige and Marti went so out of their way speaks volumes about the customer service and quality standards of this hotel! They make sure that all of their employees are trained and are always welcoming (even offering towels or water when you come in/ are in the lobby area). The bar there is great, and also make sure you try their breakfast menu! Delicious!

Thank you again Renaissance for such a fantastic experience.

21/01/15 | Link | Rating: 5.0
77. Tammi H.
Amie, the wedding coordinator, was extremely helpful and accommodating.  She was prompt in her email responses to me, and I never felt there was red-tape, unlike some other hotels in the area.  While other hotels would come back saying things like, "Our chef can't do that within your budget,"  Amie's attitude was always positive and she would figure out a way to make things work for us, within our budget.

Unfortunately we went with a different venue for our wedding, but it was almost entirely because our family thought the greenery, golf course route was more suitable for us.  Had we decided to have our wedding in downtown Phoenix instead, we definitely would have gone with Amie and the Renaissance.

19/03/15 | Link | Rating: 5.0
78. Ryan C.
Stayed here between December 12th - 15th.

Absolutely beautiful hotel.

Paid $132 per night for a Queen room. The room itself was faultless, it spotlessly clean and beautifully presented.

The room featured a queen size bed, 2 cordless phones, mini fridge, air con, 32" TV with cable, a safe and a desk. Wifi was no extra and the connection quality was good.

Room service was available although I didn't use it.

I would definately stay here again.

18/12/14 | Link | Rating: 5.0
79. Zita B.
While I have stayed at nicer hotels before, I would have to say those locations were more on the "resorty" side which makes the Renaissance pretty high up there when it comes to rating an everyday hotel!

Not only is it located in the very center of Phoenix, the amenities and rooms were top notch and well worth the price. The staff was beyond accommodating and really gave me the impression they enjoyed being at work and taking care of the guests. From the valets to the bartenders, the Renaissance staff gave our stay a positive memory.

There is a well equipped gym with a fairly small pool located on the 5th floor (I originally thought it was  rooftop pool). A downside would be the open deck area is located on the north side of the building which means a LOT of shade for those who want to relax in the Phoenix sun...in fact, to get a good spot on a lounge chair (there aren't many), you'd have to schedule your time based on where the sun was in location to the hotel's shadow.

If you're traveling on business, it would be suggested to make sure the valet is prepared in advance to get your car during weekdays so you're not inconvenienced with getting to work - but it should go without saying by now, the team is all about helping you!

To complete this "good-bad-good sandwich" I will rave about the services again - we not only were treated to a beautiful dream catcher (cute touch), but the rooms were spacious and quiet. Upon the second day, we were treated to a free breakfast (approx. $40 value), free drinks and a free dinner (even though we didn't see the bill, my guess is that was a good $175 no questions asked). Of course, I don't want readers to think the Renaissance just gave that out for no reason - we did have some valid concerns which were not the hotel's fault, but they were not only able to resolve the issues quickly, they cared for us (we didn't expect any form of graciousness).

14/04/15 | Link | Rating: 4.0
80. Young A.
Typical Marriott Renaissance hotel in downtown Phoenix.  Interesting furnishing, too funky for my taste...too many geometric patterns in furnishing.  It does have a very nice lounge and friendly staff.  Renaissance is the higher line of the Marriott and tend to be more conservative...but not this location.

19/03/15 | Link | Rating: 3.0
81. Steven S.
Stayed here for three nights on business and it was a very comfortable visit. The staff all go out of their way to welcome you and help out with any needs.

When I approached my hotel room door, I was a little concerned. The door itself seems vintage 1955. But once I opened it up and walked into my room, I was met by a very modern, functional, attractive, and clean room - with a view, even. (see my photos)

There was some cool hotel-made video playing on my screen to music that reminded me of U2 circa 1985. I found the tune catchy so I let it cycle again and again (it runs about 5 min long). It's about a young couple who come to...what else? The Renaissance Phoenix Downtown Hotel for a vacation getaway.

They have a blast, starting off with few drinks at the bar, followed by an excellent dinner, then wake up for some pool time under a blazing Arizona sun, then a nice friendly game of outdoor full-bodied chess. It doesn't end there as they head out to a night club for some fun, and...well you get the point.

Hats off to whoever prepared this marketing piece. It's so well done I found it almost "haunting." In a good way. The sounds and images stuck with me throughout the week and provided a nice "escape" during many hours of conferencing. By the time you read this, it may not even be there but I had to mention it.

I was there for work, so no golf or pools or drinks with a girl at the bar. Which is a good thing, because that would take some explaining to my coworkers...and my Colorado girl!

But I had a great time here the entire four days. Very convenient location, too. Just about 10 min to airport via taxi. The metro rail is also right across the street, and it goes to the airport as well. There are many restaurants and a CVS within walking distance, too.

Ordered room service one morning...most excellent. (see photo)

Some nearby blocks can be a bit sketchy at night, but it didn't seem dangerous. Just watch your back. Good advice in any town.

Thanks for the great stay, Renaissance. I'll be back soon.

24/03/14 | Link | Rating: 5.0
82. David A.
I've stayed at the Renaissance in downtown Phoenix three times, most recently in December.  Except for the Ritz Carlton, the downtown Renaissance is my favorite hotel in the Valley.  Beside being a modern hotel with great room service, the area nearby has restaurants, architecture, and is nice if you like to go for a run outside (in a Arizona winter at least).  I'll stay again.

01/02/15 | Link | Rating: 4.0
83. Greg H.
This Gold Marriott customer says, "Good job."  My first visit in many years to downtown Phoenix. From the moment I stepped out of the taxi it was a good experience. It's my understanding that this became a Renaissance two years ago. Room was tastefully decorated. The Elevate Club Lounge was very nice (thank you, Pam and Andrew). Ordered room service. A spot on delivery and the food was excellent. Elevators look a bit worn, but I heard that they're getting a makeover this summer. Even The Shop had a better than usual selection of products (like, Jack Black products for men).

Now, there was one issue that occurred upon departure...and I felt so strongly about it that I called the hotel's on duty manager from the airport. There was an employee out front who was very insistent about ordering up Yellow taxis. There were none queued up and he was on his mobile trying to scrounge up more. A licensed taxi of a different company approached, I flagged them over. The hotel employee attempted, in a strong tone, to dissuade me from using this "unlicensed street cab" (which it was not), including using his body as a wall between me and my chosen transportation. I had to get very firm with him. Highly unprofessional. Obvious there's some compensation on the side going on there.

08/05/14 | Link | Rating: 4.0
84. Amy B.
Friendly hotel staff
Greater had bottle water when at check in
Clean rooms & nice work out room

30/12/14 | Link | Rating: 4.0
85. Chris L.
We stayed at the Renaissance for a week, and couldn't have been happier with a hotel.  It starts off with the staff.  Everyone we encountered was very friendly and outgoing, and you knew they were willing to do anything you asked to make your stay happy.

The rooms were also very nice, being both spacious and including all of the amenities you would want.  A nice television, a big desk, refrigerator, an in-room safe, comfortable beds, and most importantly to me a shower with tons of water pressure.  And all of the rooms have wonderful views, depending on which way you're facing.  Our view was the US Airways Center, Chase Field, and the mountains in the background.  (Not sure if technically they were mountains. But they were beautiful anyway.). It was very cool to always know that when you looked out the window you were either going to see the hustle and bustle of downtown life, or the serenity of the landscape in the distance.

As far as food options, there is Marston's Cafe and the Icon Lounge.  We never had a chance to eat at Marston's, but we hit up the Icon a few times.  That will be covered in a separate review.  This will also cover Marston's, since all of the food is prepared in a central kitchen and the menus overlap somewhat.  There are also tons of local food options within a block or two of the hotel.

The fitness center is a bit on the small side, but there are a few ellipticals and treadmills, along with some free weights and Nautilus equipment.  It's enough to get the job done when you're on the road.  There's also a huge outdoor seating area with tables and chairs, along with couches, to relax and enjoy yourself in the fresh air.  This is also where the pool area is located.

So why only four stars?  For one, the prices.  You can get a good deal on a room, but the prices of everything else is where they will get you.  And definitely be wary if you have a rental car, because on-site parking is $27 per day.  And then there is the issue of the elevators.  If you had to be in the lobby at a certain time, you had to give yourself at least a 10-minute headstart, if not more.  And definitely pay attention when you hit the down button.  You'll notice that it will go out on you when you're not looking, and no elevator will be heading your way.  And it will happen again, and again.  After the first couple of days, we realized the easiest method of getting to the lobby was actually catching an up elevator, and then riding back down.  And everyone else figured this out as well, so when elevators did actually show up, sometimes you had to wait three or four cycles for one with room in it.

I know that's a minor gripe, but when you're taking the elevators multiple times per day over the course of a week, it does get frustrating.  If they ever get the elevator situation under control, I could easily see revisiting up to five stars.

31/10/14 | Link | Rating: 4.0
86. Laura B.
This hotel deserves a 0. But since that is not an option its getting a 1. I was gonna be a guest at the hotel for an amazon conference and when i could not pay for the room cause my cards are froze. The cards can have 1 million bucks on them but if theyre froze its not gonna work. I was escorted off property like a criminal and that is something i did not appreciate at all. I can still attend the amazon conference which is cool. Peoples cards are declined for more then just money. They can be froze, expired, etc. Not all declines are money related. Its about high time people realizes that.

15/05/15 | Link | Rating: 1.0
87. Crystal H.
This is a great hotel physically and service wise. The people that staff this hotel are really helpful and truly do have great customer service. Before I could even hunt down someone to ask a question they immediately offer their assistance. That's great customer service.

The hotel is very clean and super spacious. I was honored to have a suite. Hurray for me! The location is great in the heart of downtown phoenix where there is plenty going on and I felt safe walking out by myself to look for delicious Yelp reviewed food. (In daylight!!!!)

I would highly recommend this hotel and cannot wait to return.

06/02/15 | Link | Rating: 5.0
88. Kelsey W.
We had our wedding at the Renaissance Phoenix Downtown Hotel and it was the best venue we could have chosen.

We had the ceremony on the beautiful 5th floor terrace, looking out to all of the buildings downtown. Then we had the reception in the ballroom that had beautiful artwork on the walls that it didn't look like your standard ballroom.

From the beginning till the end of the night, the staff at the hotel were so helpful. Monique Rowe was priceless in helping us with all of the steps along the way.

All of our family and friends loved staying at the hotel and it was so convenient to be so close to everything around town.

19/02/15 | Link | Rating: 5.0
89. Donald P.
Nice place. Seems the nicer the Marriott the more expensive the Internet connection fee. However there is a Starbucks close by and Internet is free there.

Rooms were in great shape and the bed was  very comfortable. Decor was modern but not artsy.

Great for business travel as long as the firm is paying.

03/05/15 | Link | Rating: 4.0