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Company Info: Rating: 3.50
Address: 9425 N. Black Canyon Highway, Phoenix, AZ, 85021
Hotels in Phoenix, AZ
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- Sun: Open 24 hours
1. Erin G.
you'll probably never stay at this location, because there are so many places downtown to check in to, but i have enjoyed my stay at the springhill suites and have found their staff both nice and very understanding.
i came in late and the front desk agent was quick with the key and wished me well as she told me about breakfast and internet options. in the morning i enjoyed a "continental breakfast plus" (some hot options) and the dining area in the lobby has a great room feel and a very nice flat screen tv. there is also a front porch with a few dining tables and it's shady and catches a breeze which became a perfect lunch spot for me and my salad.
i was granted a late check out so i sunbathed by the pool, waded around in it for a while and generally sweated. a lot. there is also a small gym with a treadmill, bike and elliptical which i did not use but looked at intently as i passed by.
the room was clean, the bed was comfortable, the air conditioning was on and the kitchenette was perfect for my 1 night/1 day stay.
best of all, even though i checked out at 2PM, they held my luggage while i did some touring, and now at 9 they continue to let me use their facilities while i wait for my ride who is approximately 5 hours late.
without them i would literally be on the streets.
15/05/07 | Link
| Rating: 4.0
2. Tyler B.
The staff is very friendly and the rooms are so cute. We were staying down the road at comfort suites but the room was smaller for double the price. This place just has a much better vibe!
03/12/10 | Link
| Rating: 5.0
3. Bill G.
This hotel was busy during the weekend I visited, and at times the front desk was short staffed. Noise in the rooms from nearby I-17 was a problem. There are so many hotels in this area, I'll stay somewhere else in the future.
04/04/12 | Link
| Rating: 2.0
4. E C.
Stayed 3 nights. When I made the reservation, I asked for 1 room with doubles because we were traveling with kids. When we showed up, we had to take 2 rooms because they over-booked doubles. Husband went out early and cleaned our car windshield. Couple hours later when we went out to the car our windshield was broken. Went to the front desk and was told the manager would get back to me. Never happened. Breakfast was ok, if you don't mind waiting since everything ran out pretty quick. Will never stay again.
04/04/14 | Link
| Rating: 1.0
5. Judy B.
Stayed here four nights while in town for a family reunion. We stay at Marriott hotels almost exclusively and were a bit disappointed with this location.
While our room was clean, the term "suites" was used very loosely. There was one very small drawer to hold our clothes. The closet consisted of a 3 foot rod in an open area with about 8 hangers. The bed was very comfy but remained unmade one day while we were there, even though we were out of our room all day. Complimentary breakfast was standard. They were out of bottled water every day. Lots of sodas and vitamin water but no plain water. They did offer a water dispenser with small cups if you wanted to make the trip downstairs when you were thirsty.
I don't think I would recommend unless you had no other options.
16/03/14 | Link
| Rating: 2.0
6. Jamie B.
The best hospitality service ever!!! Fahad (front desk) was the most accommodating and the friendliest of all. The hotel was clean and well maintained!
Fahad and Josh let us party in their lobby the four nights during our stay! They made our stay a 5 star experience!!! Thank you so much for all your help!!
12/01/14 | Link
| Rating: 5.0
7. Aimee K.
As mentioned in another review, there are so many hotels in this area, I often wonder how they all manage to stay in business. I used to live in Phoenix, frequenting the airport in particular, and never noticed this unpretentious hotel tucked away on the east side frontage road off I-17.
The styling of the building is standard southwest issue, pale cream colored walls, tile, orange gravel and zero water decorative plants, but is notably clean and tidy with a nice little patio near the windows that allow diners to view the sun-drenched grounds. Parking is plentiful and free.
The staff are friendly without being obsequious though I never had any problems or requests that would have tested the service beyond check-in and check-out.
I was very surprised at the quality of the rooms and amenities given the very reasonable room rate. Less than $70 a night buys you a comfy bed, a generous kitchenette including a refrigerater / freezer and microwave, well organized work space, large couch and flat screen TV with a surprisingly modern and appealing decor. They even offer Paul Mitchell bath products which I've never seen at a hotel before. The A/C is powerful and effective against the oppressive heat of the valley.
To sweeten your visit, the free breakfast they serve each morning offers a couple of hot items and a relatively large selection of continental items. (See my tip for more specific info.)
Only possible complaint might be the location of the hotel. The frontage road only goes in one direction on each side of I-17 to the north or south of the hotel. I wanted to get to a grocery store for water etc and there were none nearby according to the Yelp app on my phone. Still, I'd stay here if I needed to be in this area of Phoenix overnight.
11/09/13 | Link
| Rating: 4.0
8. Crystal P.
Stayed here the first night of our trip. Very nice huge spacious room. Clean, Paul Mitchell products, and my husband liked the shower. No complaints here and a very friendly staff. Definitely recommend.
03/05/15 | Link
| Rating: 5.0