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Wyndham Garden Phoenix Midtown in Phoenix, AZ

Wyndham Garden Phoenix Midtown in Phoenix, AZ

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Company Info:

Rating: 2.30

Address: 3600 N 2nd Ave, Phoenix, AZ, 85013

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    Comments (27):

    1. Hannah S.
    There were definitely a few problems that were found here. Upon entering our room, every time there was this weird smell. It was either a clean smell or just a genuinely bizarre scent. Then, the wifi did not work well at all, the connection was slow and kept on cutting in and out. On our last night of three here, there emerged a leak from the ceiling of the bathroom. Overall, we did get a great deal on this place, and it was in a convenient location, but these problems did dampen our stay (literally).

    17/03/14 | Link | Rating: 2.0
    2. Heather S.
    Don't eat or drink here. Rooms okay but noisy. Parking scary. Bar and restaurant prices and service ridiculous. Wander to find better anywhere but here. Embarassed to think this represents Arizona for visitors.

    17/05/14 | Link | Rating: 1.0
    3. Tay Z.
    Currently staying at the hotel and no WiFi in my room...tried the Ethernet cable and no luck. Called for help and front desk was clueless. Typed this on my own phone. Stay somewhere else.

    09/12/14 | Link | Rating: 1.0
    4. Angie O.
    Clean rooms, nice staff.  Close to the light-rail.  Met our needs perfectly. Breakfast was decent too.

    02/06/14 | Link | Rating: 4.0
    5. Jack R.
    I'm lost for words. I was duped by the website pics. Ha! Don't dive into any of their pools. I'm currently staying in the cabana suites nice name suggesting poolside. Oh trouble... forgot to fill the pool.  It's only August, oh as in way hot. Great choice midtown multiple pools even an indoor pool. So let's make due and go to the other. Come on everyone grab a towel. There it is. Yeah!   No....Don't jump in you'll break a leg without water. Oh let's not let that spoil the fun after all they say there's 1 indoors. Hip hip hooray!  It's the tub in the room! No running you kids. Also you know the rules... no tubes allowed. I'm good with that. Don't want to get hurt, slip and fall. Just can't wait to meet the manager tomorrow. Oh won't that be fun. BTW Mr I'm in room 550 if you want to soften the blow send room service. Oh just anticipate my every need more. Sweet!

    27/08/14 | Link | Rating: 1.0
    6. Arlly G.
    It sucks i stayed the internet is not working continously i told front desk 2x they just send the maintenance guy there but still doesnt solve the problem.They told me the good connection is near the door -i dont think i should be usig my laptop next to the door just to get good connection. The connection from my phone is bad inside the room i have to go outside to get good connection. It sucks.. dont stay here

    28/09/14 | Link | Rating: 1.0
    7. Anne M.
    Not what I would expect from a Wyndham property.
    The room was decent sized but the sleep number beds were not working properly. The remotes were hit or miss and the beds were not comfortable. AC unit was really loud but it did keep the room cool. Our room overlooked the parking lot of an adult only store..not the best view.
    Free breakfast seemed like a great deal..until we ate it. The hot food was all room temp. The juice wasn't cold and the yogurt wasn't cold. And we ate shortly after they opened..can't imagine what it was like later. We stuck with bagels and cereal. We had dinner once and it was also a disappointment.
    The pool is in desperate need of repair. And it's tiny! Tons of trees around the pool so not many sunny spots and the bugs were overwhelming in the shade.
    The light rail is 2 blocks away. There was a great Mexican place 2 blocks the other direction.
    Location was ok, staff was friendly, but the room/food/pool are all in need of improvement. We wouldn't stay again.

    05/11/14 | Link | Rating: 2.0
    8. Nichole K.
    I booked 2 rooms through hotels.com and requested the rooms next to each other.  They were able to accommodate us even though they were booked.  That was a really nice start.  The rooms were small, but comfortable and clean.  The bathroom was surprisingly big.  The staff here were all very nice too.  After about 3 hours, our mini fridge still wasn't getting cold so we called front desk.   A guy was there in less than 5 min and checked it.  They brought us a new fridge and everything was done in less than 10 min.  Crazy great service right??  Breakfast was pretty damn awesome too.  Breakfast potatoes, gravy, eggs, sausage, french toast, waffles,  and a lot more.
    My only complaints: the beds were uncomfortable.... it felt like an air mattress underneath.  And parking spaces were small.  Of course there were big trucks that I had to park next to and everyone had to get out of the car before I parked, leaving less than a foot on each side.  That royally sucked.  But it wasn't that bad,  we had a great time and the place was very clean.
    Ok so after we got home, my boyfriend noticed a $250 smoking charge on his account.  I freaked out and called the hotel and told them that we always went up to the 5th floor (they have a big balcony area that you can smoke at).  The supervisor, Brianna, told me that there was evidence of smoking and that I signed a paper saying that we would not smoke in the hotel room.   She was nice, but I was a little irritated.   Yes, we had a few smokers with us.  But we never smoked inside the rooms.   So after a few emails and phone calls, the situation was resolved.  Brianna handled everything very professionally and never once was crass or condescending.   I was very impressed with the way she handled the situation and took the time to look into what had actually happened.  (A friend said that the ashtray was full on the balcony so she put her trash into a disposable cup.  She threw it away in the trash can in the hotel room.  If they looked on the cameras, you can her do so.)  
    But many places wouldn't have looked into the situation.  They would have just billed the $250 and left it at that.  I am very happy with the way everything was handled and I will definitely be back!!

    10/06/14 | Link | Rating: 5.0
    9. Frank T.
    My wife and I stayed here over the Memorial Day weekend, checked in friday night and out on monday afternoon. We went to Phoenix to get out of San Diego for a road trip and to visit some friends we have not seen for several years. Pulling up it is in a quiet area directly across from a big parking lot and parking structure for an empty corporate building. Check in was easy at a few minutes after midnight so no complaints there. We get room 233... all is good until we get in the room and do our inspection, we notice there is no mini fridge, carpet worn but not terrible, slight funky odor, in general the room was clean for its age. The linen was fresh and in order. Now the worst part of this room, it is just on the other side of the elevators and oh my is it loud and irritating but we are so tired we call it good for the night and off to sleep we go. Next day we get ready to explore Phoenix so I opted to wait until we return to request a room transfer. We had a long day that went late into the night so when we got back again I didnt request a room change. Long story short I did not request a room change so thats on me BUT I strongly advise that you absolutely do not settle into any of the rooms that are just on the other side of the wall.
    Quick note regarding the hotels parking structure. It is lit well enough but a little shady especially in the stair wells. It didnt bother me but it did bother my wife a little so any runs out to the car was executed by me! We did not see any security but it may mean that there are no issues at that hotel with property crime.
    All in all I rate this property at 3 stars because the staff were very nice and helpful and I am pretty confident if I requested a room change it would have been a non issue. The breakfast included is decent and they never ran out of items when we went. We would stay here again because its a bargain and a few steps up from a super 8 or Howard Johnson.

    27/05/14 | Link | Rating: 3.0
    10. Shar C.
    Booked on Hotels.com . When we arrived, our reservation hadn't shown up. The lady at the front desk said it usually shows up in about a half hour, and we could go to the bar and she will come get us.  About and hour and a half later I had gone to the front desk to ask about our reservation. She was not there. She left. I told the other lady what had happened and she replied with, "hmm she must have forgot." Really!? I just paid $200+ on this room, and you just forgot!
    No sorry or anything. The bar was nice, so was the bartender. But everything else really sucked.  Can't say I'll stay here again :/

    08/03/14 | Link | Rating: 1.0
    11. Erika U.
    Overall, I enjoyed my stay for business at the Wyndham Phoenix. The value was unbeatable as was the free breakfast in the morning. My room was clean but like many others have said the carpets need to be replaced as they are a "casino" print but still showing signs of damage. I did not get a room with a sleep number bed and the coil mattress became uncomfortable after my 4th night of sleeping on it. The cleaning service attempted to barge into my locked room at 3:00 p.m. although I had asked them to give me one moment as I was changing. She then huffed that I did not want her to clean my room but we were able to resolve the issue. At first my toilet did not flush but I ended up reattaching the chain to the plunger and I did not have further plumbing difficulties. The hotel offers a full cable package with HBO and the wireless internet in my room was excellent. The pool was closed for repairs and was covered in yellow "do not cross" tape that detracted from the ambience. My dinner in the hotel restaurant was okay but met with wonderful service. When I checked in I was told that breakfast was available from 6:00-10:00 but on the day of my departure a somewhat rude clerk stated that I would need to wait until 6:30 a.m. He would not even let me grab one of the mini muffins that had been set up.

    24/01/15 | Link | Rating: 4.0
    12. Chelsea J.
    I stayed at the Wyndham this weekend while in town for a concert. It was only about a 15 min drive to the Ak Chin Pavilion. Our room was nice, very clean. The sleep number bed didn't work, and the hall smelled like vomit, luckily that didn't waft into our room. The walls/doors are paper thin so we could hear the people next door and in the hallway. The free breakfast was decent (eggs, sausage, biscuits and gravy, French toast, cereal, bagels, waffles, fruit, yogurt). I'd return.

    21/09/14 | Link | Rating: 4.0
    13. Ting Z.
    Booked this hotel to attend a conference and had the worst first night sleep of my life. You can hear every door down the hallway open and close. The mini fridge in the room was making loud noises waking me up all night. They give you the thickest comforter imaginable when it is 100 degrees outside.

    Also if you expect to have reliable internet to do any sort of work on your laptop - forget it! I can't even connect to write this review so I am doing it on my phone...
    The only thing that I like about this hotel is their hot breakfast. Overall I would never recommend staying here unless you have no where else to go.

    10/10/14 | Link | Rating: 1.0
    14. Judy L.
    Nice people,  nice view.  Except the guy who hung up on me this morning when I called about the internet not working. At first I thought it was just the internet that was my main issue with this place because I couldn't get any work done and they don't have anyone to fix it during late and early morning hours - but the parking garage is really sketchy, the office chair that I sat on when I arrived fell over, which they did replace. The temperature control was nonexistent it was blazing hot or freezing cold. With the shower on the hottest setting it was barely warm. The bathroom fan was not able to be turned off when the light was on and was super loud. If it wasn't for the view and some of the nice staff I would give it a 1. Checking out and heading to an air B&B

    15/12/14 | Link | Rating: 2.0
    15. Cora C.
    Stayed here for spring training and it was quite satisfactory! The location is central to a lot of places but not to many of the spring training ball parks in case anyone was wondering. The customer service has been quite nice except for one experience but one time is easy to overlook. Didn't get to use the pool due to the weather being chilly and overcast. The complimentary breakfast is absolutely fantastic!!! No complaints! The parking garage is quite creepy but gets the job done...as previously stated the stairwells are kind of sketchy! We did not have sleep number beds but found the beds were quite comfortable! Bathroom is a great size and shower worked well! Couple downsides was were there was no hot tub to hang out in which is very desirable in the evening hours and the wifi is pointless as it rarely if ever worked and if it did it was very slow and cut in and out constantly!!  Would recommend this place again based on our experience.

    19/03/15 | Link | Rating: 3.0
    16. Linda K.
    we got stuck in the airport and decided to stay here thinking it was a decent hotel.
    For starters when a hotel says they have shuttle service I made the mistake of thinking that was AIRPORT shuttle service, but apparently its shuttle services mon- fri with in 3 miles --- who does that?? if I want shuttle service its to get me to the airport so very disappointed from the get go.  The interior is nothing special and no much better than a 2 star hotel...

    28/09/14 | Link | Rating: 1.0
    17. Cami D.
    Our stay was due to a family member at the nearby hospital. The hotel was clean, the breakfasts were delicious, the staff was GREAT (they were the best part!) They had fantastic pillows but should invest in new softer mattresses. The parties each night were a bit obnoxious but over we liked it! Not bad for that area of town and the rate they gave us.

    08/04/15 | Link | Rating: 3.0
    18. Erik N.
    Good hotel and a good value

    Lobby is remodeled and quite nice

    Outdoor grounds are large and there are many places to sit and relax

    Pool is kind of jungle river style - great for kids.

    Room was decent. It did smell funny but I got used to it

    Service was very polite and friendly.

    10/04/14 | Link | Rating: 4.0
    19. John W.
    After I got home, I received a nice email from the manager. He was very apologetic and even gave me a credit which I did not expect. To have something go wrong and make it right with your customer is something that is rare, and almost more important than getting it right the first time. It shows care and attention to customer service. Nick Thompson is to be credited and when you stay at this Wyndham, you will be taken care of.
    That said, the pool and grounds were beautiful and all the staff were friendly and attentive. And I don't care what the others say, the breakfast was pretty good!

    20/02/15 | Link | Rating: 4.0
    20. Marc T.
    The service was bad. The wifi didn't work in our room (346) for both nights we stayed and the managers said that it was my computer that didn't work. I came to the lobby to use the wifi, my computer worked well in the lobby.

    It was free to use the printer.

    They have coffee machines, fridge, microwave, showers.

    The sleep number bed did not adjust and had trouble working. One of the beds had hair in it.

    The air conditioner had two settings - high and low.

    The continental breakfast was tasty.

    I will not come back because of the service and give them 1 star because I had to come to the lobby to use the internet both nights. They failed to fix the problem both nights we were there.

    26/07/14 | Link | Rating: 1.0
    21. Tiffany A.
    Stayed here for a girls trip for spring training, this was the only hotel that wasn't booked up and now I know why. I've never been to a hotel where there's no greetings when you walk in or any human interaction. The front desk receptionist her name possibly Stefania, not to sure because she never gave a friendly greeting or had a smile on her face once, if anything maybe when we checked out. No clue.. My friend cut her foot and they had NO type of first aid kit, that's a little ridiculous. Rooms were nice, but the bed were very uncomfortable, the lounge chairs were more comfortable. Overall I give this place two stars & the stars only because the breakfast attendants were the nicest people, very friendly and polite!

    15/03/15 | Link | Rating: 2.0
    22. Martin D.
    While making a reservation I was looking at a picture of two queen beds. Perfect! Checked in, arrived at the room and searched for another queen bed like in the picture. The bed, like in the picture, did not exist. Called down to the front desk to let them know they must have put us in the wrong room. I was then told the couch was indeed, technically, a bed. I was then told the hotel was sold out and there was nothing they could do. Not cool! If I could give this place no stars, I would. This review will do nothing other than... Well probably nothing. Lol. Oh... And the pool is empty. Bring your skateboard.

    22/04/15 | Link | Rating: 1.0
    23. Natasha R.
    I originally wanted to rate this 3 stars as this hotel definitely doesn't deserve any more, but unfortunately, it's gone down a rating IMHO. I never ever leave anything in the hotel room once I check out, but for some reason, not only did I leave my coat in the closet but also a charger for my camera battery. I checked out of the hotel but my trip continued to Sedona, which is where I realized that I had forgotten my things. I called the hotel right away, but was put on hold for 20+ minutes and I hung up. I called back and she said "sorry, long line", which I understand, so whatever. She took my information so she can ask the housekeeping department, but of course, I never received a call back. Yes, it's my fault for leaving it in the room and I didn't expect to have it back, but she could have at least been nicer and given me a call at some point in the night.

    The service overall was similar to my experience above - rude and unpleasant. The morning crew, maybe the managers, were the only nice ones we've encountered. When we checked in at 2am, one of the elevators was not working so the lady at the front said we'll have to just take the stairs all the way up with our luggage (we were on the top floor) and did not offer any additional help. It was only 6 floors, but we had a lot of luggage and we were tired as hell from traveling. There was also a very nasty smell in the hallways the entire time..

    The good:
    The free breakfast was probably one of the nicer ones I've had. They always had eggs, potatoes, gravy, different types of cereal, and excellent coffee. Each day they switched up on either pancakes, waffles, or french toast. No complaints there... it's definitely a nice way to fill up in the morning for "free". They have some outdoor seating available, which we took advantage of because of the BEAUTIFUL weather.

    They have a pretty big pool area - two pools actually with a "waterfall". One of the pools is somewhat heated, while the other is not. It was too chilly to swim in the mornings and we were gone all day, so I only had one late night swim, which was pretty sweet!

    The hotel room itself wasn't too bad either - big bathroom with a very spacious sink counter, somewhat nice view, and an OK bed. The bed itself was comfy, but the sheets were hard and unpleasant.

    Overall, this hotel is OK for the money and is in a great location as it is super close to downtown Phoenix and a very quick drive over to Scottsdale. I am not sure if I'd come back though since there are better options in the area with a nicer crew.

    18/03/14 | Link | Rating: 2.0
    24. Kevin D.
    I stayed here a couple nights with a family member while they were in town and I was not very impressed. The hotel is great for the price but it was pretty clear that we were staying in a 3-Star hotel that was trying very hard to be a 4-Star hotel, but not doing it very well.

    As I have said in my other hotel reviews, the quality of the bed is the single most important aspect of any stay. I was really excited when I walked in to see these rooms are equipped with Sleep Number Beds. Having never slept on one before I was interested to see how they worked and what "number" I liked best. Unfortunately, the beds in my room were not functioning properly and the remote screens were not working at all. This was very disappointing because our beds were set to the most firm setting possible and it felt as if we were sleeping on a bed of rocks. Very frustrating.

    The hotel lobby area was very nice and the service members were all very respectable. I enjoyed the breakfast spread very much and I was very surprised that it was free of charge. The waitstaff did come by one morning and drop off a bill at my table for $0.00 in order to charge a tip to the room.

    Overall, it was not a bad place to stay but they really need to invest in new mattresses that are not sleep numbers.

    29/07/14 | Link | Rating: 3.0
    25. Monique N.
    If I could rate just the lady in the breakfast area then this would be a five star review because she was the only pleasant woman I encountered the whole trip.  I hate to call out people but stefania was the most unpleasant front desk I have ever met.  I had to call times before arriving because she did not see the note calling out the name of a person arriving before me to check in.  Even the people at reservations didn't understand why she didn't see the note until the third time I called.  We were not greeted upon arrival or anytime we entered the hotel.  

    Now the room was spacious but the one bed that was expected to fit three people (they didn't honor my request that I made when I called the hotel weeks prior to arriving for two beds, which I was told would be honored, especially when they wouldn't cancel my room) was horribly uncomfortable.  It was supposed to be a sleep number but my God the floor would have been better.  Also good to note this hotel does not have roll away beds.  At least that's what I was told.  They also don't have band aids in their first aid kit.  The man at the front desk informed my friend he could wait until someone came back from lunch and maybe she would know where they were.  I'm sorry but you should know where they are...maybe even be concerned with the blood that was gushing out of my friends foot onto your floor.  Needless to say I will not be staying at this Wyndam again.

    15/03/15 | Link | Rating: 1.0
    26. Veronica G.
    Horrible front desk service (stuck 4 girls in a room with one bed), bed was hard as rock, wifi never worked the 2 nights I was there, I stubbed my toe and needed and bandaid and they didn't have any anywhere in the hotel.

    Only two good things, free parking, and the lady who worked in the continental breakfast area was super sweet.

    One thing, the lady who works up at the front with the short, dirty blonde, crunchy curly hair....so unhelpful! Made no effort whatsoever to help with getting another room with 2 beds. At least pretend you looked but right off the bat she said "sorry, we're booked!" mind you it was 11am on a Friday and I am pretty sure most had not checked in yet.

    Never staying there again nor would I recommend it to anyone. Definitely makes Wyndham Hotels look bad. Stay clear of this place.

    15/03/15 | Link | Rating: 1.0
    27. Nikolai C.
    I stayed here for a short visit to see my mom in Phoenix. I set up my reservation through Kayak.com and here's the story.

    Pros:

    1.  Easy to find right off of 2nd Ave by St. Joseph's Hospital. Luckily Phoenix is set up as a traditional grid so you can find exactly where a place is on a map. It's also very central to any place you need to go in Phoenix.

    2.  Free parking for all guests. That's right, free parking. In this day and age of hotels gouging guests this place gets it right.

    3.  Friendly staff. The night manager, Nicole was very friendly and helpful to me. She put me on the first floor, making it easy for me to get to my room.

    4.  The room was just right for my needs. A nice king size bed, soft pillows, and plenty of blankets.

    5.  An excellent breakfast for all guests in the morning. They had a varied selection of fruits, oatmeal, scrambled eggs, and other items. Fresh juice was also served. It's a simple walk in, serve yourself, sign off for the room in which you are staying, and you've got a good morning meal. I just wish I could have sat outside for my meal to enjoy the beautiful morning weather.

    Cons:

    1.  It was a little tricky to get the room temperature right. I wish hotels would just upgrade their A/C systems for better temperature control.

    2.  The television is a flat screen but I couldn't get a menu to pull up in order to choose a channel. I had to slowly scroll through channels to find what I wanted.

    Overall I was very happy staying here and will probably choose this place again in the future. Thanks for the restful evening.

    01/12/14 | Link | Rating: 4.0