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Courtyard Long Beach Downtown in Long Beach, CA

Courtyard Long Beach Downtown in Long Beach, CA

Specialties

Our Courtyard Long Beach hotel is located in the heart of downtown Long Beach, California. We are within walking distance of gorgeous beaches, the Convention Center, Long Beach Arena and the Performing Arts Center. Nearby, you will also find Pine Avenue, The Pike, Shoreline Village, and the Aquarium of the Pacific. Plus, the Queen Mary and Port of Los Angeles are just a short drive away. Back at our downtown Long Beach hotel, you can relax in your spacious guest room with luxurious Marriott bedding and custom comforters, take a dip in our swimming pool, soak in the whirlpool or get a workout at our fitness center. Here for work? Business travelers will enjoy the comfortable sitting area, large work desk and complimentary high-speed Internet access. If you are planning a meeting or event in Long Beach, we offer 9 meeting rooms with 6,690 square feet of flexible meeting space, full audiovisual capabilities, and an expert event staff dedicated to making your event a perfect success.

 

Company Info:

Rating: 3.11

Address: 500 East First Street, Long Beach, CA, 90802

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    Comments (74):

    1. Justine K.
    no complaints. we had a good stay here. really close to the beach! we just walked! the room was huge and there was plenty of mirror space outside the bathroom and in the bathroom so fixing hair/doing makeup with several girls in the room was no problem. the shower could have better water pressure... but oh well! the beds were so comfortable. i woke up in the middle of the night and forgot where i was, and felt something next to me so i thought it was my purse and was gonna grab it to put it on the floor. turns out it was my sisters butt. oops. we didn't see much of the hotel except for the elevator, our room, and the lobby. but from what we did see, thumbs up! oh and the parking lot is just right across and so it's easy to access your car.

    12/08/09 | Link | Rating: 5.0
    2. Ben W.
    I am giving them 4 starts from the business side, and would do 5 if I had stayed there.  We use The Courtyard as a backup for the other hotel were we put guests/employees of our company.  The staff is always willing to get our guests in and take care of anything that comes up.  Garlonn is in the sales department and I must say that she is perhaps one of the best hotel sales reps that I have ever dealt with.  I feel that she honestly wants our business and wants to make a relationship work.  I have dealt with her now for almost 3 years and would highly recommend her if you are looking for a place for your business guests to stay.  She is very thoughtful and helpful.  I know they just did a renovation and it looks great!  Great location too.

    26/04/07 | Link | Rating: 4.0
    3. Colleen B.
    I'd only give it 2 stars since it's not the cleanest hotel around, the elevator had a bunch of crap in it that never got cleaned up while we were there. Looked like smooshed up pork rinds. Also, our coffee maker had old coffee and grounds in it when we checked in. Ew.
    The pool is small but we only used the hot tub anyway. The 'rules' include:
    Take a warm shower with soap before entering
    Do not use alone

    Whatever. They get an extra star for having the most comfortable beds in the universe. And they wash all the linens every night, huge bonus.
    $7 parking.

    06/03/06 | Link | Rating: 3.0
    4. Kat C.
    We came her last year and it was a typical courtyard. A little scrungier, so I gave it one star less than I normally do.

    15/08/06 | Link | Rating: 3.0
    5. Roger H.
    Location, location, location. Decent rooms with free wi-fi. Good place if you're heading out on a cruise.

    17/05/10 | Link | Rating: 4.0
    6. Tom K.
    Overzealous sales person lied to get sale. We asked if t he hotel could accommodate two rooms, one for the parents - and one for four children. They couldn't accomodate or weren't able to accommodate. Then, they tried to offer us a higher priced room as a consequence of THEIR mistake. NOT.

    *** Continuation from yesterday's review - staff billed us for two nights instead of one!!!! I am not overly impressed!!!! Incompetence at it's apex here!

    05/05/11 | Link | Rating: 1.0
    7. Kenny B.
    This is the first Marriott I have liked in a long time, and considering all the traveling I have done over the past year, that is saying something. Stayed here a night because I went to an event at the Queen Mary, and this seemed like a good local hotel.

    The location itself was a bit tricky - I couldn't find the entrance the first go around. Probably because they had some large truck blocking part of the entrance so I didn't quite see it.

    Parking is $7, but they didn't charge me (probably because I was using my points). The rooms were pretty good, they looked fairly newly decorated but having no fridge or microwave kind of was a bummer. The bathrooms were good, though, had large mirrors and good lighting in there.

    The staff was friendly and courteous, and although security did pay us a visit (hanging out with friends at 1am while they've all had a lot of drink did make them a bit rowdy), they were polite and professional. Checkout was easy and if I was in the area, I'd stay here again.

    29/11/07 | Link | Rating: 4.0
    8. Jackie H.
    Great location, outdated hotel. Be ready to pay for parking and be ready to hear all kinds of noises at night. We were in the 4th floor all the way in the back. The front desk had a few friendly employees, however, Chris needs to smile and be friendlier. I understand that this hotel might get busy at times due to conventions, meetings, etc...but we're on vacation and would like to see some happy faces.

    30/07/12 | Link | Rating: 3.0
    9. Bridget V.
    Very nice place to stay for a weekend getaway.  Close to everything, bars, restaurants, Shoreline Village, the Aquarium, The Queen Mary, and the Pike.  Rooms are decent.  Small bathrooms that need better shower pressure.  Nice comfy beds.  Clean hotel.  Good place for Happy Hour.  No one was in the bar, and drinks were strong and cheap.  Will definitely stay here again if in the area.

    26/06/10 | Link | Rating: 4.0
    10. James W.
    I have stayed here 3 times in the past year, when my travels take me down to Long Beach or North Orange County for business.

    Pluses -

    1/ Courteous front desk staff
    2/ Great breakfast buffet (They had corned beef hash on Thursday)
    3. Good location, you can walk to many restaurants in the area

    Minuses -

    1/ $10 parking fee, plus another fee (these fees piss people off because you cannot accurately compare prices!)
    2/ rooms are just OK, nothing fancy

    I would stay again if I was in the area.

    01/10/11 | Link | Rating: 3.0
    11. Moe B.
    The most I've ever paid for such a average room.  First off, it's hard to believe that this is a Marriott property.  Pealing paint on the exterior, sparsely furnished common areas, noisy wall mounted AC units in the rooms, etc, etc.  I understand that the building is old, and there's not a lot they can do about the low ceilings in the hallways and the odd size of the rooms, but c'mon.  The bathroom in the room was hideous with old school salt and pepper granite and barely enough room for one.  The AC unit woke me up nearly every time it kicked on during the night.  After all was said and done, I paid over $200 for a room that was on par with a nice Best Western.  I will say that the desk staff were very friendly, but how could they not be?  Can't help but to feel like I got robbed...

    29/10/12 | Link | Rating: 2.0
    12. Dan R.
    Service was great. Very friendly helpful staff. Room was nice, beds were very comfortable and room was cleaned every day to a very good standard. Car parking was easy. Only 5 minutes walk to all the action in Long Beach. Highly recommended!

    21/12/11 | Link | Rating: 4.0
    13. F. C.
    I took my wife and kids for a new year's vacation/getaway, and the hotel ruined it by not letting us know we were staying at one of the rooms were the electricity was going to be cut-off for a day.  We were forced to move to another room (needless to say all of the stuff we had), which was not fun to do.  In our new room, we found out that cable was not working on our room for the rest of our stay.  Although the hotel gave us one free night, this really spoiled our vacation.  I hope management takes note of this one because I will not stay there ever again.

    05/01/13 | Link | Rating: 1.0
    14. Scott L.
    My company likes Marriotts and I'm a Platinum Elite, so we end up staying at quite a few Courtyards.  The one is in a good location, but nothing else about it is special.  The bathrooms is kind of small, the gym is pretty small, and my room sounded like I was staying in a wind tunnel with the constant sound of air blowing around the door (it sounded like this down the entire hallway of the ninth floor).  If you're looking for a better gym, Gold's Gym is pretty good and charges $10 per day if you show your room key (make sure you bring photo ID too).  The bed is the standard Courtyard bed, which isn't that great, but all the sheets and pillows were clean.  There's plenty of restaurants in the area within walking distance and they have done a nice job of cleaning up downtown Long Beach.  The good news about the Courtyard is the room was pretty clean, the internet worked great, and there was a decent place to read and watch TV.  The room still has the older Marriott standard two piece desk.  They charge $10 a day for parking and there's usually plenty of space.  If you or your company can spend the extra money, the Renaissance on Pine St is a better choice, especially if you're a member of Marriott Rewards.

    05/09/11 | Link | Rating: 2.0
    15. Beth E.
    Myself and a group of friends booked a cruise to the Mexican Riviera out of the Port of LA (not in LA, but in San Pedro), so this is a great location for anyone taking a cruise out of the Port of LA. It was a $60 cab ride from LAX to this location (before tip-approx. a 25 minute cab ride). I think it was approx $30 from the hotel to the port (15 minutes or so to the Port).

    The lobby itself is inviting and the front desk staff was friendly. Being gold status, I was given a small gift bag with a bottled water and bag a peanuts. A nice touch, but being gold status, I thought that was alittle weak, but, still a nice touch.

    The room was standard Courtyard fare-clean, upbeat interior.

    My friends and I had breakfast the next morning. Breakfast was $10/person. The buffet was nice and the staff was once again friendly. This location also has a small Market Cafe next to the reception desk.  

    We did not have a car, but I did notice they had a garage.

    Cabs were lined up outside in the morning (which I guess is normal).

    21/04/10 | Link | Rating: 3.0
    16. Mike S.
    Actually not too bad overall--I'd stay again and I'm kinda fussy so Poo on the below 3 reviews....First of all they granted me a free night based on Marriott points I accumulated over 15 yrs ago which I forgot about--how cool is that! My son came to visit me from Irvine and it is difficult to park DT so they let him park for a few hrs complimentary in their car park--super cool again. Room was adequate, clean, window with view of city--didn't pay for it so can't reference price against ammenities...They should have conditioner along with shampoo and hair cond for weathered folks who need to moisterize. The internet did not work in my room which could have been a big deal, but not on this trip. They did send someone to take care of it, but Iw as never able to connect.  But they let me check in Early out late---really flexible and out of sink with anal retentive corpmode of transacting biz....cool!

    21/12/12 | Link | Rating: 4.0
    17. Scott B.
    The location is great. The hotel just needs a little TLC, a little below what I am used to in my extensive courtyard travels.
    Parking is $10 a day and plenty of room in an garage.
    Easy walking distance to everything. The longest walk is to the Queen Mary which took us about 45 minutes walking. Not to many hills.
    The pines are is about a 15-20 minute walk depending on what restaurant you go to.
    Bartender is very nice in the bar and they have a good happy hour. Burger was OK but had way to much bread not enough burger.

    28/08/10 | Link | Rating: 3.0
    18. Hubaloo M.
    The Good: Close to the Convention Center and walking distance to food, Front desk very nice and helpful...readily provided matches, maps, and a corkscrew when requested!

    The bad: Long Beach is pretty ghetto of itself so try and stay in another city if possible, the smell of old garbage on the sidewalks..GAG! Smaller room and smaller bathroom than wanted.

    Bottom Line: Not bad, not great.

    04/11/10 | Link | Rating: 3.0
    19. Jeanette H.
    Its a pretty decent hotel in great location. Its a 5 to 10 minute walk to Pine street bars and restaurants. I've stayed here several times always for events at the Long beach Convention Center. Its a 10 minute walk to LBCC. I'm speakin leasure walk lol.

    Its not quite a Marriott status hotel but its rooms are ok. Rooms are a little small but in my recent trip in June 2010 I saw they had upgraded the rooms with new LCD tvs which is great. Beds and pillows are not the plushest around but they will do for an evening.

    The front desk staff are always helpful but the resturant/bar is not opened in the evenings. At least none of the times I've stayed there. Grab late snack/dinner before you back to your room or go to bed hungry :). I did not see Room service as an option.

    I would recommend this hotel if you are looking for a good budget hotel within safe distance to bars/events in downtown Long Beach. I usually get it for being $20 to $30 less than Renaissance LB (on corner of Pine and Ocean) which is in a prime spot.

    06/07/10 | Link | Rating: 3.0
    20. Amie B.
    Clean hotel in a great location. As mentioned in other reviews, within walking distance of everything you can want to see in Downtown LB. It's a safe neighborhood, $10 parking and free coffee in the morning. The room was big enough for four adults to stay in without any problems. The bathroom was clean and spacious, with extra ammenities if you asked for them. One girl was even able to get a toothbrush since she forgot hers. The front desk staff was very polite and answered every question I had.

    Positives: Great price for the location, comfy beds, LCD TV, free wi-fi, friendly staff, open and inviting lobby, sells beer in the lobby so you can take it up to your room and drink it, walking distance to DT LB,

    Negatives: room had a funny smell that usually went away but always hit you when you opened the door, pool was clean and a great temperature but the hotub was not hot, nice size exercise room with lots of cardio- not much weights, no room service or complimentary breakfast, no food after 8pm

    I liked this hotel and would stay here again.

    18/10/10 | Link | Rating: 4.0
    21. Peter M.
    Fine for a stay, but a tad less classy as some of the Courtyard's I've frequented.  Would have been four stars, but the hot tub was, well, a bit yellow?  I was looking forward to a dip, but elected for a hot shower instead.

    Also, the exercise room is small, and poorly equipped for a solid workout.

    Other that that, it is a nice value if you can grab it on Priceline...

    09/07/08 | Link | Rating: 3.0
    22. Susan P.
    This is not a very good hotel! I stay here out of habit: it's near the convention center, it's not too expensive, and I am too lazy to explore other options. But it's not good.

    Cosmetically it's dull and faded, but clean. The staff seem nice. But from a functional perspective, it's pretty bad.

    * I turned the TV on, and then it wouldn't shut off. It was 2AM, so I slept with it on all night, and reported it to the desk in the morning.
    * The thermostat seemed wonky. Sometimes my room was very hot, and sometimes cold.
    * Paper- thin walls! As people walked down the hall past my room, I could clearly understand every word they said. I could hear kids splashing in the pool four storeys down. Once I heard my neighbour sneeze, and the next day I heard him pee.

    None of this bothered me too much, but I write it up here anyway, in case it would bother you :-)

    03/03/12 | Link | Rating: 2.0
    23. Annalisa M.
    It's a very clean and decently priced hotel.  Self-parking is $10 (it's located in garage next to hotel), but that's per room I think and not per vehicle (we had two cars and were charged only $10).  Bathrooms were clean and roomy enough.  The shampoo, conditioner, and soap were also of decent quality and weren't drying to your skin/hair (they use Davies Gate products, which are good).  They also have a very welcoming and courteous staff (from the parking attendant to the front desk concierge).

    Now the blah part (maybe I'm just picky :D): The hotel is built "up" and not "out" meaning that it's really cramped (but it's expected, as most of the buildings in Long Beach are sort of built cramped probably due to price of land).  The lobby was okay, but the first thing I noticed when I got off the elevator onto my floor was how low the ceiling was, but this is still not a big deal.  The room and bed sheets smell a bit chlorine-disinfectant-laundry-detergent-ish, but it wasn't that obvious and I got used to it really fast.

    But the bad?  No in-room dining room service!  Eeek!!  I fought traffic to show up and check in at 7:00PM, and hadn't eaten anything all day, expecting to find a menu in my room that I can order from.  Not so, not so.  I ended up hiking downtown, which worked out well.  But room service would have been nice.  I guess it is my fault as I should have checked with them before I arrived.  :( :(

    Anyway, despite all that, I do keep in mind that this is the Courtyard brand by Marriott (not exactly their top-of-the-line hotel), and their staff is nice and the hotel is clean and the beds are super comfy.  So to that I shall say, "Yay!  I'm a fan!"

    23/07/11 | Link | Rating: 4.0
    24. Heather B.
    Here are a couple of problems I experienced while staying at the Courtyard Long Beach Downtown Hotel.  While returning to the hotel late, the front entrance glass doors were locked and we had to knock on the glass doors so that the guy at the front desk could let us in...  I was never told the doors would be locked at a certain time and I did not notice that to the right of the glass door entrance I could swipe my key card and it would let us in, the guy at the front desk was rude when he pointed that out to us.

    Also, upon check-in we were given a handicapped assessable room (now if I was handicapped that would be great having this room, but I'm not)..  There was not enough counter space in the bathroom (You know us Girls need counter space), the toilet paper didn't have a toilet paper holder (Why??? I have no idea) so it was just placed on top of the toilet, which would fall off and roll on the floor and I was left trying to find it in the middle of the night, PLUS the toilet handle was on the opposite side that I'm used to so AGAIN I kept having to find it in the middle of the night... I hated the rolling pocket door, the sink faucet wouldn't shut off and would leak and make noise in the middle of the night... got up several times to crank it hard so it wouldn't leak...and then the SHOWER.... OMG...It had bars everywhere and the shower head was in the middle of the wall pointing to the middle of tub...so all the water got all over the floor due to the shower curtain I GUESS, and when I opened the SHOWER CURTAIN there was water was all over the tile floor and it even went all the way onto the carpet.  I had to use all the towels to clean it up... but I called the maid and they brought me more.  By this time I noticed the tub was not draining so I made another call for service to have someone come fix it.  He came right away and fixed it... but then he left and the toilet overflowed, so again, I called the tech, he came and fixed that too and told me he would get me more towels, I'M STILL WAITING FOR THOSE TOWELS!  I don't mind paying the amount of $$$ that I had to for a NICE ROOM, However, that is not what I got!!!  I paid $408.00 for one night (that price included parking and City Tax)... I most certainly hated the handicapped ROOM/BATHROOM....  If ever I stay here again, which I probably won't they better not even think about giving me this room again!!!

    23/04/13 | Link | Rating: 2.0
    25. Jim C.
    Staff was very friendly. My internet worked good the night I was there. Good spot for walking to food and bars. Parking for $12 kinda sucked. Rooms are decent for a older building . Overall a good stay. Restaurant was closed so they offered a free breakfast. You know the hardboiled eggs and oatmeal kind.and beds were comfy.

    18/04/13 | Link | Rating: 3.0
    26. Andrew C.
    By my age alone, I don't think most Marriott hotels expect to see me bust out a Platinum Elite card when checking in. It's funny how their demeanor changes from "this is just another person trying to stay at the hotel" into "kiss ass mode." It's all good. This Marriott had a much, much smaller line between the two modes than some others.

    I stayed on points on an overnight trip with my family, but this place is going to run the average Joe about $139-159 per night. It's located right in the heart of Long Beach's downtown and is an easy, easy walk to most everything. The Convention Center is only about five blocks away and even the Queen Mary can be accessed in about 45 minutes of hoofing it.

    They've done a hell of a job renovating what is obviously a pretty old hotel. Most rooms have a small balcony where taking in a view of the city or docks is possible. Long Beach is a pretty damn cool town. Don't write it off just because it's close to LA.

    They do not offer free breakfasts, even to platinum members, but you don't want Marriott eggs anydamnway. There are plenty of boardrooms for meetings and there's a pretty large indoor pool and fitness center for the down times. Parking costs $10 per day and again, is not waived even at the highest membership level. Still, I think this place is a pretty amazingly priced for a downtown location making it a perfect base camp for a day (or two) trip from San Diego.

    03/09/11 | Link | Rating: 4.0
    27. Dan M.
    This is probably the worst Courtyard I have ever stayed at. This is well below the brand standard. The rooms are dirty, beat up and smell bad. One member of our small group had to switch rooms. We probably should have, but no one had a room that smelled clean. The on site restaurant is really pretentious and expensive. This is also in a terrible location. Add to that an inattentive staff and you get a pretty good picture of our experience.

    23/07/13 | Link | Rating: 2.0
    28. Danny A.
    I stayed here for a couple nights. Called in advanced and made sure the package included breakfast for both my friend and I.

    I have been to several different Courtyard by Marriott Hotels and have always enjoyed my stay.

    Visually this place was seriously lacking. All the other Courtyard hotels I've been to had some sort of lounge downstairs or sitting area with flat screens, breakfast bar and several computers for Internet access. This place only have a couple computers for Internet.
    There were 2 elevators, 1 was out of service and the other was incredibly SLOW!
    Immediately after check-in I noticed I was billed twice. I arrived at around 11ish p.m. so to have to see that, then call the front desk and deal with that is not very good for first impressions.

    In the morning when going to breakfast, the person that wanted to seat us said that the breakfast only covered one of us. So then I had to go back to the front desk and get clarification that our reservations did infancy cover breakfast for both of us. And had to go through that AGAIN the next morning.

    I understand mistakes happen but common.

    03/05/12 | Link | Rating: 1.0
    29. Marcas E.
    We come down here evey year for pride weekend. We use to stay at the Travel Lodge Convention Center but it got pricey, so I got the Courtyard Marriott friendly staff beautiful rooms like new and the beds are very comfortable. Seems like this is my new place from now on.

    29/06/13 | Link | Rating: 5.0
    30. Deanna P.
    Great location! Safe & clean! We walked from Hamburger Mary's easily! Taxis readily available in front. Comfy room with fridge. New decor.

    31/08/13 | Link | Rating: 5.0
    31. Keela W.
    The staff here is AWESOME!!! Super friendly I had a young African amercian girl check me in and I mean she was the friendliest person I have met in a long time KIUDOS !!! Room was nice bed very comfy. When ever I'm in the area this will be my stay.

    11/05/14 | Link | Rating: 4.0
    32. Brian F.
    Staff is great.  Eric (and team) at front desk were very helpful and nice.  Hotel is under renovation.  They need to go all in on the overhaul. It can / will be a great property if they do it correctly.

    01/12/13 | Link | Rating: 4.0
    33. Kemi A.
    My stay here was ok, nothing extraordinary, and it didn't suck either. The check in went smoothly and the front guy (Chris? Carlos?) was super nice. Room was clean and neat, bathroom as well. I liked the fact it was downtown and there are shops and restaurants nearby. I didn't like the fact that parking is $12 a day, thankfully I only stayed there one day.

    17/08/13 | Link | Rating: 3.0
    34. Jackson W.
    This place is decent and turns out it was so close to my two events in Long Beach. Opted to stay here because the other hotel was already booked.

    The rooms were clean and decent for our needs, plus it was definitely roomy. The beds were comfortable. Our balcony also had a a clear view of the Queen Mary II. Took a picture of the view because the lighting was just awesome - after sunset.

    What made this place even better is not really the rooms, but the receptionist's customer service. The receptionist was incredibly nice and accommodating. Felt as though she really was trying to make sure I enjoyed my stay. She even upgraded my room - not sure if that something she just said to make me happy or whether or not she did it. Still though, she seemed very genuine, and I appreciated that.

    Conveniently situated within a block of local shops, restaurants, coffee/internet cafe, and Vons.

    19/01/13 | Link | Rating: 4.0
    35. R S.
    I wholeheartedly agree with a previous reviewer who noted that Courtyards are a toss-up. Newer ones - or recently renovated ones - are just fine. But the Courtyard Marriott Long Beach has clearly gone too long without a refresh. Considering the current condition of this hotel and the prices as compared to other higher-end hotels in the area, I'd like to provide my two cents as to why I will not be staying at this hotel again in the future.

    I'm a weekly traveler, so I tend to go with brand loyalty first and foremost. For two years now I've been on the Marriott bandwagon, prior to that I was with Hilton. Unfortunately, the only full service Marriott affiliate in downtown Long Beach (there's a full service Marriott next to the Long Beach airport) is a Renaissance which is far beyond my attempted budget of approximately $150/night. That left me with some Residence Inns and this Courtyard to pick from. I chose the Courtyard, having had better experiences over time with the Courtyard brand than with the Residence Inn brand, and based on the Courtyard's general proximity to key amenities in downtown Long Beach. The room rate I was able to obtain slipped in right under the wire for my budget, and then parking fees ($12/night for a neighboring garage) pushed me over budget.

    The location delivered, at least for my purposes. Within less than a block, I could find a Subway (healthy dining option in a pinch) and a Von's supermarket (which is especially helpful given the fridge in every guest room). These are things that I, personally, value while traveling. I could also quickly get on Ocean Drive for easy access to 710 for travel outside of Long Beach, and the beach and accompanying jogging & bike path are a mere 2-3 blocks walk from the door of the hotel.

    The hotel itself, though, is a dump. It feels old, stale, wilted, worn. Water marks on ceilings and walls. Sheets that have worn too thin from too much wash and wear.  Bathrooms that will never look clean no matter how long somebody is down on their knees scrubbing. A staff that sometimes comes across as tired, impatient, or, well, lazy (example: a simple request for plastic utensils elicits different responses depending on who is on duty, from a quick-and-happy-grab to a stupefied "uh, I don't think we have that" with a head scratch. Yes, yes you do have plastic ware, and the guest should not be more aware of that than you are). Slowest elevators ever. They aren't consistent about delivering the bill under your door on the day you're checking out (industry standard), and I more than once I had billing issues. The internet is spotty depending on the room location, and weaker strength signals made it near impossible to stay on an internet-based conference call (and, less urgently, it made Netflix viewing choppy at best). Paper thin walls - to the point of being able to hear full conversations in neighboring rooms, even though it was clear they were using "indoor voice" volumes. Considering the awesome location, I was sorely disappointed to find that Marriott might not take full pride in this property.

    Eventually, I wasn't able to obtain my requisite sub-$150 rate and, out of necessity, I switched hotels. What I discovered was that - at least given my access to corporate rates - by staying at the Courtyard Marriott I was grossly overpaying for an inferior product. I was able to get a room at the nearly neighboring Westin, a full service Starwood property, for less than the Courtyard Marriott. The Westin is a pretty gorgeous property with clean, comfortable, and comparably luxurious rooms. And with my rate, not only was the base fare less but so was parking - so that, all inclusive, I was under my initial budget. Why on earth would I pay more for an inferior product?

    I understand that corporate rates aren't necessarily representative of the rates offered to a leisure traveler, but the experience opened my eyes to shortcomings of brand loyalty above all. I feel sheepish having spent so many nights and so much money at a hotel that I would be hesitant to recommend to others when I now realize that my money was much better spent elsewhere. I will not be returning to this property.

    16/08/13 | Link | Rating: 2.0
    36. josh f.
    Ok I have stayed in tons of Marriots which I thought were great, but this one just sucked.  The only thing they have going is the location and boy do they make you pay for it. Parking fee per night, that is if you can find where to park the signage is terrible and the card swipe to get in didn't work.  I was promised a second floor room over the phone because I have kids for sake of noise etc and when I checked in I was told they only had a sixth floor room.  The rooms themselves are tiny and cramped and had paint chipping of the bathroom walls and floors.  There is no free breakfast or lobby coffee, just a nasty coffee pot in your room.  Oh and the fire alarm went off at 12am and I had to carry my six year old down six flights of stairs with the rest of the family.  I still want to know how they charge a tourism fee when I am not a tourist?? The only good thing I can say about my experience is the bed is nice and the pool is decent.  If you are a business person going solo this may be fine for you, but if you are with family PASS!!!!!

    31/07/14 | Link | Rating: 1.0
    37. Megan V.
    I've enjoyed my stay so far. The pool is nothing to be desired but you're so close to the beaches it shouldn't matter. The staff has been SO friendly. The parking garage is really weird lol. But the room and the environment is great. And their WiFi isn't crappy like most places either. I could stream movies and shows just fine. The lobby is gorgeous!

    18/06/14 | Link | Rating: 5.0
    38. Seth K.
    Dump. Elevators are constantly broken, carpets are gross, amenities are awful. The only thing this place has going for it are the location, the new remodeled bar, and the staff (very nice and apologetic). There's a Westin literally a block away that charges the same rate and is night and day better than the Courtyard. I've been staying here on and off for a year because I'm a marriott guy and like the points. It's hardly worth coming here any longer. Marriott has essentially given up on this hotel.

    03/10/13 | Link | Rating: 1.0
    39. Rick R.
    Clean, friendly, affordable.
    Free Wifi that worked fine.
    One elevator was not in use because they were upgrading it, but they were letting you use the freight elevator.
    Big plus was that they had a new very good restaurant attached which used fresh local ingredients and was excellent for both dinner and breakfast. I'm used to crappy restaurants in hotels, and this was surprisingly good.
    It is technically as close to the Convention Center as they say, but a bit of a hike to the front of the convention center. Of course it was beautiful out with palm trees etc. so not really a complaint there.

    06/02/14 | Link | Rating: 4.0
    40. Steven S.
    I stayed a week in this hotel and there are some definite pros and cons. Let me start with the cons so I can end on a good note.

    Cons: This hotel is very worn and dated. It is in desperate need of a renovation, new carpet, and faster elevators. The elevators were usually empty because I think it was a slow week. But MAN were they slowwwww! By the time I got downstairs each morning I needed to go back up and shave again. The bathrooms are well-apportioned but very small. And I'm not a big guy but I found them to be very tight. If you wanted to fit two people in there, one of you would have to be sitting on the throne or in the shower. Gross but true. Also the bar/restaurant has a very limited food option. I'm talking chips and nuts (and they want to charge you about $6 for each of those).

    Pros: Customer service is VERY on the ball here. Each staff member with whom I came into contact was always warm, cheery, and professional. I had a few requests and they always rose to the occasion. Other than the small bathrooms, the guest rooms are very nice and climate control worked well (I like it cold). Wifi is free and I found it to be pretty fast. The location is good with many eating options right in the area.

    All in all, this is not a bad place. And in fairness to them, I do believe they are planning renovations very soon - including upgrading their restaurant. But I think they waited too long. Once those are complete, this place will be outstanding!

    One final note, if you're looking for a good place to eat go right across the street to Utopia. Excellent Mediterranean fare in a nice atmosphere at a reasonable price. Dogs are allowed in there too.

    28/02/12 | Link | Rating: 3.0
    41. Amanda K.
    Manager guy at the front desk is an asshole. Horrible customer service. Shouldn't be working at a hotel. Was an asshole about it, wasn't even nice.

    03/12/13 | Link | Rating: 1.0
    42. Temenah C.
    Courtyards are such a toss up and this one ended up on the floor. This location is in desperate need of a makeover/renovation. Now, I'm a loyal Marriott customer. In fact, I prefer to stay at Marriotts because they're pretty consistent. I know the color schemes and that you can't pay cash for items from the little market in the lobby.

    What I will say is that the place isn't disgusting to where you want to leave immediately. The rooms were up to par and the lights in the bathroom resemble the Hollywood dressing room lights so you feel like a star as you get ready for whatever adventure you're on your way to. This must be the party hotel because there were questionable people in the parking structure and in the room next to my friend's, there was obviously a party going on that lasted from the night into the next morning. In fact, all the people coming and going looked like they were headed to a function.

    One of the front desk attendants (a tall guy) wasn't very friendly. In fact, if any of the Courtyard mgmt team is reading this review, please give that guy a night off. He might be in need of a mental health day.

    Lastly, save your money and don't get the Breakfast Package. The breakfast here is not great and in such a wonderful city as Long Beach, you'd be better off Yelping a local breakfast spot. Personally, I'd recommend brunch at The Reef. Just sayin.

    12/11/12 | Link | Rating: 2.0
    43. Sareena G.
    We were coming to the long beach Convention for the iss show.  We booked through travel Lodge with exhibitor pricing.  We come to the hotel to find out we we were out into a room designed for the disabled apparently because they were all 'sold out'. I was told I didn't have a choice since I didn't pay full price.  After talking to the manager telling him I wanted to cancel and I was ready to go the Renaissance apparently they had an available room which happened to be the 'last available room for the night '.  Since they lie to their guests I will not be staying here in the future.

    26/01/14 | Link | Rating: 2.0
    44. Tom L.
    Great Courtyard, staff was very friendly and helpful.  Location works well as Long Beach is building up this side of town.  Restaurant was excellent.  Good bars nearby.  I hear the rooms will be refreshed soon.

    22/07/14 | Link | Rating: 4.0
    45. Marie M.
    When I booked this "Marriott " I expected what I normally always get a classy high end hotel sleep in. However I ended up walking into the room only to find an old out dated filthy hotel room. Not only was this hotel not work my $190+ a night but we woke up to ants all over our food/snacks we brought in the room. The hotel staff was rude and unwelcoming  especially the manager. My husband and I loved Long Beach but we vowed to never stay at this hotel again. Oh wait there was one good thing about the hotel and that was the mattress we slept on that's it!!!  Don't stay here stay at the one on Queens way! much much nicer!

    22/11/14 | Link | Rating: 1.0
    46. Edit A.
    We spent one night there, the service was amazing. Their entire team was very friendly and nice. The customer service was amazing. The people who were in front of the door were very polite. The only feedback i can give is to have a better break fast menu at the resturant than.   the room.and bathroom were very clean. I would definitly come back also reccomand this place for all the visitors

    21/07/14 | Link | Rating: 5.0
    47. Xavier C.
    Stayed at this Marriot Courtyard during the weekend of the Long Beach Marathon. I stayed here before and took advantage of a discounted rate for runners.

    I like that check in was quick and front desk staff were friendly.

    Room was nice -- perfect for 4 in a room with two queen size beds. Our AC unit worked very well...made sleeping through the night oh so comfy.

    Yes, the rooms could use a bit of updating and since the hotel is currently doing just that, hopefully the rooms will get included.

    Would I stay here again? Yes! Perfect Long Beach vacation spot and price; I hope to return with the same friends for next year's race. Cheers***

    16/10/13 | Link | Rating: 4.0
    48. Macy W.
    Our friends stayed here over the weekend. They have a special needs child that uses a wheelchair. This family can only travel by car, and accessibility is paramount to them. When our friends were checking the menu, the restaurant staff offered to seat them.  But as soon as they saw that there was a child in a wheelchair, the staff at James Republic suddenly stated that they were "too busy".  They did not offer up any solutions, nor did they indicate that they needed to set up an additional table, as one can imagine might need to be configured. The dad went back to the restaurant several times, and at no time did it appear remotely busy.

    Marriott needs to provide some serious diversity training to this staff. This is deplorable treatment, and is a hideous statement to anyone with a disability.

    23/12/13 | Link | Rating: 1.0
    49. Annette M.
    The good:
    Very cheerful and polite front desk and cleaning staff
    Cold water in the lobby
    Refrigerators in the large rooms
    Nice lobby and conference room space
    Nice attached restaurant
    Grocery store 1/2 block away

    The bad:
    Outdated building
    Stuffy rooms with window or wall air coolers
    Balconies with no chairs and no views
    Very slow elevators
    Small gym with 5 cardio machines but 2 broken
    "courtesy" shuttle is 8 long blocks away
    Room keys stopped working often
    No free breakfast

    01/08/13 | Link | Rating: 3.0
    50. Carrie H.
    Stayed here recently....was super impressed by the lobby decor....very modern & up to date...the room was beautiful & very clean! Plus, the location is near all entertainment!

    13/07/14 | Link | Rating: 4.0
    51. Jessica A.
    The staff is super friendly... Would have been nice to know that the lobby is under construction!

    One of my favorite things about this brand is the lobby's all it is right now- a counter on one side and a huge white sheet on the other :(

    27/03/14 | Link | Rating: 4.0
    52. Jennifer F.
    First time in Long Beach for a business trip and they put me up in the Marriott Courtyard, about 3 blocks from the convention center.  When I hear Marriott, I expect a nice hotel.  This hotel was nice, especially when you walk into the lobby, but the rooms could definitely use a refresh/update.  

    When we walked in, we were greeted by a friendly smile at the door.  That was nice.  We were able to check in early (at 9am!) on a Wednesday morning, so that made things easier.  It smelled clean, like linens and cotton and fresh laundry as I walked through the hallway to the elevator.  I was kind of impressed.  Took the elevator ride to the whopping 2nd floor (I really didn't care what floor I was on!), and found more clean hallway.  I was in room 223, with a view of the swimming pool.  It included a king bed and a sofa bed, with a big flat screen tv, and PLENTY of space.  I was impressed by the bathroom lighting, which reminded me of a movie star's dressing room vanity, but the rest of the bathroom was less desirable.  There was no fan or ventilation in the bathroom, which caused lots of steam buildup while the shower was on.  That caused the paint to peel off on the ceiling above the shower and mold spots were scattered on the rest of the ceiling.  That's where I suggest Marriott clean up in this hotel- get some kind of ventilation in their bathrooms and I'm sure the mold would be taken care of.  The layout of the toilet/sink/shower/tub was kind of funky too, but whatever...  My main concern was making sure the paint on the ceiling didn't end up in my hair while I was showering.

    I used the iron and blow dryer, both worked fine.  The bed was comfy too, despite the ripped outdated and slightly stained bed skirt.  

    Ate breakfast at the hotel restaurant (James Republic), but that will be its own review.

    I hope Marriott takes care of the bathroom problems and refreshes their look.  It would make a big difference in the quality of this hotel.

    24/06/14 | Link | Rating: 3.0
    53. Jimmy G.
    Loved this hotel, most amazing front desk staff I've ever encountered.  Great rooms, clean and quiet.  The restaurant downstairs is amazing.   The location was pretty good too within a walk to a lot of places to eat and things to do

    03/01/15 | Link | Rating: 5.0
    54. Emi K.
    We stayed at the Courtyard Marriott during the weekend of the Long Beach Marathon. The Courtyard Marriott was designated as one of the official race hotels. As participants of the race, we got to take advantage of a discounted rate. Pretty cool.

    Compared to other hotels we've stayed at in Long Beach in years past - Westin, Hyatt, and Renaissance - the Courtyard Marriott definitely looks worn and outdated. However, I will mention that the hotel is currently undergoing construction, so improvements are in the process of being implemented.

    Overall, the Courtyard Marriott is a decent hotel and in an excellent location. We were able to walk to the Long Beach Convention Center to pick up our race packets and also to the marathon Start/Finish which was very convenient.

    Pluses:
    -Friendly, and attentive staff
    -Reasonable rates
    -Functional bathroom that came with complimentary Paul Mitchell toiletries
    -Mini-fridge and coffee maker inside room
    -Complimentary bottled water and Clif Bars
    -Amenities include Bar/Lounge, Restaurant, Business Center, Fitness Center, Free Wi-Fi, and Swimming Pool

    Minuses:
    -Noisy/Rattling AC/Heater unit
    -Furnishings showed visible signs of wear and tear
    -Slooow elevator service
    -No extended checkout
    -$12 guest parking

    14/10/13 | Link | Rating: 3.0
    55. Gaye B.
    Mostly OK but lacks in cleanliness details. Had to question if the sheets had been changed because of a 2 inch yellowish "stain". Then little things like the glass cup in the bathroom was dirty and stuff on the plug in the bathroom that looked like pooh. I understand it's an older hotel, but cleanliness is absolutely necessary.

    27/09/14 | Link | Rating: 2.0
    56. Misty T.
    The staff was friendly and welcoming.  They were helpful when I had an issue with the laundry facilities.  The room was clean.  I would stay here again.  

    My mother in law left her glasses here by accident and the staff was great in helping to find them and then having them ready for her when we got back from our cruise.

    07/09/14 | Link | Rating: 4.0
    57. P T.
    Well, I did not spend the night here.   Instead we spent several hours here attending a meeting.  I have to say that I was happy with the facilities and the staff who assisted us.

    I found the hotel easy enough.  It is located in a very nice area of Long Beach.  Close to everything.  They have a nice parking garage.  Fortunately, we did not have to pay for the parking because of the meeting.

    The lobby of the hotel looked really cool and welcoming.  It even smelled terrific in the lobby area.  They also provided water which was very nice to have on a hot day.  The men's restroom was large and clean.  The meeting room was spacious and comfortable.

    Excellent place to attend a meeting.  Hopefully, that means their rooms are good as well.

    20/09/14 | Link | Rating: 4.0
    58. Lauren W.
    We had a delightful experience while staying at this hotel. We came for a girls weekend and were taken great care of. Eric who was the gentleman who checked us in was amazing. He went out of his way to tell us where to go and what to see. He is a gifted hospitality specialist. We will definitely be returning.

    02/05/15 | Link | Rating: 5.0
    59. Denise M.
    The hotel rooms are clearly worn and in need of repair/replacement.  My toilet seat was DIRTY upon arrival to my room.  I've stayed in many hotels and that was a first.  On a brighter note, the location is ideal for walking to the convention center, restaurants, and the Pier.  The staff at the front desk are very friendly and welcoming.

    04/05/15 | Link | Rating: 2.0
    60. Geno P.
    Three stars and not bad. It seems like this location is still in the process of growing into what the TV commercials claim Courtyard is supposed to be. Whatever that is, it wasn't quite happening here. And, just as an example, when I walked into the lobby, I actually wasn't sure if we were at the Courtyard. There was NO signage anywhere, and I was standing there with a dumb look like, "Did I even park in the right garage?" I had to squint at the poor front desk lady's ... you know ... to try and see a logo on her name tag. Thank Christmas she was a good sport!

    My main complaint is the noise level. I've never stayed at a hotel where I could here the people in the room across the hallway speaking at normal, conversational tone. There was also some ridiculous tire fire of a motorcycle race or something at the main intersection in front of the hotel, and it went on for hours as we tried to fall asleep. I realize it isn't the hotel's fault, but it's rare any sounds from outside overpower that of the ventilation system. But here, it drowned out the A/C and the ambient noises I have on my phone. This issue was significant enough to keep me from staying here again.

    On the plus side, the hotel is a great price and central location to all things long beach. Also, the staff was phenomenal. I've never seen a front desk this friendly. I really appreciated the clerk giving me her business card and phone number (hint, it's "0") and how she walked out from behind the desk to give us water and snacks. It was among the most welcoming experiences I can recall.

    04/05/14 | Link | Rating: 3.0
    61. Andres J.
    Checked in at 2 am and the security literally asked me what do u want when I walked in, after that the front desk failed to impress they never smiled or said welcome back or good morning the whole time I was there, if ur looking for hospitality stay away from this hotel only high light was Ines our house keeper who showed great hospitality the whole stay and the valet lady was also nice.

    14/04/15 | Link | Rating: 2.0
    62. Dee W.
    From Check in to Check out..........WONDERFUL EXPERIENCE!

    Professionalism & efficiency at the Counter.

    Beautiful Hotel.......nice & clean room!

    Balconony could be maybe 6 inches bigger......HAHAHAHA.

    Will for sure be back!!!

    04/08/14 | Link | Rating: 5.0
    63. Melissa B.
    Our room was okay.  We always stay at this chain because of my husband's "rewards points" or whatever and it was probably the least nice Courtyard we've stayed at thus far.  The furniture was stained.  The walls were kind of dingy.  It was LOUD - lots of screaming outside.  Water pressure was a bit off the hook - I felt like I was being sprayed with a fire hose.

    All in all it was decent enough and convenient for our short trip to Long Beach.  Parking the rental was a bit steep at a rate of $18/day.  Service at the front desk was exceptional, IMO.  Very friendly, helpful staff which is always a plus these days.

    27/12/14 | Link | Rating: 3.0
    64. Tiffany B.
    Pictures say it all. Nasty nasty NASTY mattress and overbooked by hotel staff so we didn't get the room paid for months in advance. 4 people with ONE bed. But that was OK until the pull out bed looked like this.

    Hotel management came with a spray bottle and a rag offering to clean the crusty mattress. How thoughtful! Because sleeping on a WET nasty ass mattress is exactly what I need to drift off to dreamland. I said no, and asked if they'd sleep on the mattress, the answer was absolutely not. Yet we are expected to. Ridiculous. So we changed rooms just after 11pm with a toddler and several large bags.

    Some more supreme customer service by  this hotel consisted of the operator never hanging up her end of the line, which normally wouldn't be noticed. However just our luck we were waiting for our $100 worth of food to be ready downstairs. Turns out they had been trying to call us in the room and couldn't get through. Our food sat there for 30 extra minuets. There is nothing like cold "fine" dinning you paid top dollar for. Everything about this establishment reeks of amateur college kids pretending to run a hotel because they took a few hotel management courses. It's pathetic and insulting to hardworking middle class family's. Ill never stay here or with any affiliate ever again!  Shame!

    25/07/14 | Link | Rating: 1.0
    65. Mark L.
    Fantastic service. However the rooms need serious updating. Restaurant at hotel is excellent for breakfast or drinks. Didn't try dinner.
    Short walk to many restaurants.

    03/02/15 | Link | Rating: 4.0
    66. Lorraine R.
    Staff was nice. Rooms appeared clean but there were a few details missed (dirty dust ruffles). It is in a nice central location to downtown. Stayed this past Saturday night. Hubby and I enjoyed the stay.

    27/04/15 | Link | Rating: 4.0
    67. Shalini G.
    We stayed here one night...night before a cruise.

    i am so glad we did.

    service was stellar
    room's were spacious and comfy (even had a balcony and believe me we didn't spring for any upgrades)

    walking distance to Roscoe's chicken!!!! guess where we had dinner?

    very very short UBER ride to the bars (like $5 each way)...
    met up with our large group of cruisers for preparty drinks (my best friend was getting married the next morning on the ship!)

    would absolutely stay here again for a night before cruise stay.

    sure we could have driven up the morning of the cruise (from SD) but we had to board earlier than the rest of the ship (for the wedding)...plus why stress about driving early in the morning.

    14/08/14 | Link | Rating: 4.0
    68. Annemarie K.
    This hotel was classy and very clean. The room was bright, with new bedding and a flat screen TV. The front desk personnel were prompt and kind. It is located downtown and is close to the restaurants. The only gripe would be walking at night to the downtown.  It is somewhat sketchy with quite a few homeless along the way.

    03/05/15 | Link | Rating: 3.0
    69. Betsy B.
    Good location in downtown Long Beach close the aquarium, the port, convention center and restaurants.  When we got there, the staff was welcoming and friendly.  The room was pretty large with a king bed, desk with chair and another comfortable chair and coffee type table.   The room was clean and the bed was comfortable.   There is a parking structure next door that you have to pay for.  They give you a card at the hotel that you use to get in and out.  There is a nice sitting area in the lobby.  Staff were always friendly, saying hello as they walked by us.  There is free wifi.  There is a restaurant in the hotel but other restaurants nearby.

    17/04/15 | Link | Rating: 4.0
    70. Sarah J.
    We liked this place. Great clean rooms, check in staff was so friendly, James Republic bar was amazing (see my other review!), walked distance to lots, parking garage seemed secure, small market for forgot items, they even upgraded us to a room with w view of the Queen Mary! We would recommend for sure!

    15/03/15 | Link | Rating: 4.0
    71. Frankie G.
    The older white woman at the front desk is very mean. She doesn't try to assist you or accommodate you in any way. Would not recommend to anyone.

    18/05/15 | Link | Rating: 1.0
    72. B D.
    Checked in and the service (female employee) seemed very upset, unfriendly and even angry that I was at her front counter causing her to work. Zero customer service.

    Once I began my walk to the room the floor was wet and stunk. I'm sure the floor needed deep cleaning but how about some fans to dry it so the smell doesn't creep into your soul.

    As I opened my room/door again the stink. The floor was damp in the room. The floor also had stains, probably time for new carpet??

    As I began to settle in i noticed some trash left behind by the last occupant... I'm scared to look under the bed or sheets, I'm hoping the bugs don't crawl on me. This Marriott should be updated and the owner should look for new employees. I'm never coming here again.

    12/03/15 | Link | Rating: 1.0
    73. cathe d.
    Great location, and wonderful staff.  but until the rooms are renovated, planned for Fall of 2015, the rooms are a bit 'dated'
    The big, no HUGE plus here, is the restaurant attached.  James Republic is a farm-to-table house with amazingly delicious food and cocktails.
    Once the rooms are renovated, I see a 5-star future for this property.

    17/05/15 | Link | Rating: 3.0
    74. Nicole W.
    I found this location to be fabulous!

    Check-in - staff was extremely friendly and welcoming.
    Room - we got the 7th floor room with views of the city, but to get there it was crazy, right, right and down the hall - seems simple, but strange

    The location was fabulous! close the the main part of long beach for dining etc. And easy to grab a taxi to our cruise the next day.

    Across the street was the Breakfast Bar - amazing. And close enough to take a walk near the beach

    I would definitely stay at this location again if i was in the long beach area.

    We managed to great a good deal on the room by just booking early, fancy bar/restaurant on location, and a nice seating area in the lobby.

    02/01/15 | Link | Rating: 4.0