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Hilton Long Beach in Long Beach, CA

Hilton Long Beach in Long Beach, CA

Specialties

Stay at the Hilton Long Beach & Executive Meeting Center hotel and take advantage of its superb location by the World Trade Center and in the center of the business district. The Executive Meeting Center offers flexible meeting space and excellent business support services.

 

Company Info:

Rating: 2.77

Address: 701 West Ocean Blvd, Long Beach, CA, 90831

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    Comments (158):

    1. Rachel M.
    I stayed here for my night before and night of my wedding.  I booked my room through expedia.com and I thought it was all gravy... however when I checked in, they did not have my reservation.... Long story short, expedia never sent it to them and I did not have the room I reserved.  They got us in a room with 2 queen beds, which was fine for the night before, however the night of the wedding we needed a king bed - as I booked.  My best friend talked to the front desk person, Cindy, about the concerns and she totally took care of them.  She was able to get us a much nicer room for the night of the wedding and it worked out so well!  My photographer was able to get the best pictures in this amazing room with a HUGE balcony.  Also the front desk, when we asked about parking, let us know that on the weekend the parking lot on broadway never closes.... so even though they suggested we parked in their lot for $14 a day.....   hint-hint.

    31/03/07 | Link | Rating: 4.0
    2. Nick J.
    The suites are nice, but the hotel is not that impressive.

    29/05/07 | Link | Rating: 2.0
    3. lola m.
    rude sales staff...need to go back to hospitality school.

    21/10/11 | Link | Rating: 1.0
    4. Adrian R.
    I attended a conference at the Long Beach Hilton the other week and found an Aston Martin parked in the clearly marked, only EV charging/parking spot in the structure. I asked about it at the front desk and on day one I was promised the spot would be available the next day. Though it had the old type chargers next to it, it also had a 120V outlet which I was planning to use to charge my Nissan Leaf. The next day, the Aston Martin was still parked in the EV spot. Turns out it belonged to a high level Hilton manager that over the years had appropriated it. So, I stopped by the front desk again. I was told the chargers were out of order and the 120V outlet was also out of order so Hilton management (probably the owner of the Aston Martin) would not allow me to park in that spot. So on my way to the car, I checked the 120V outlet...it worked perfectly. So I went back to the front desk and told them the outlet worked fine and I did not appreciate being lied to, and re-iterated my desire to park and charge in the EV parking spot. I was told they would get back to me. I got a call later that evening that regardless of whether the 120V outlet worked, Hilton would not make the EV charging spot available to me, the driver of an EV since it is private property and they don't have to. I haven't had the time to file a complaint on Hilton's website. I have to say this experience left me very annoyed with Hilton as a chain in general. I wonder what it will take for EV

    20/06/11 | Link | Rating: 1.0
    5. Graham W.
    Very nice hotel.  Surprisingly nice, modern decor in the rooms.  Very very nice mattress.  Had a little balcony in the room and  it was cool to have my morning coffee looking out over the massive port complex.  We walked to dinner on Pine street from here in about 10-15 minutes.

    22/05/07 | Link | Rating: 3.0
    6. Frank H.
    I've stayed at a lot of hotels in the Long Beach area over the years, but my recent stay at the Hilton with my family prompted me to post this review.  The staff was Exceptional.  From the parking valet to the bellman the people were great.  My daughter unfortunately spent the entire two days here throwing up from a stomach virus so we were pretty much confined to the hotel.  Anything we needed the staff immediately responded.  We missed the breakfast buffet included in our room by 45 minutes and they let us order off the menu at no charge.  When I checked out I asked them to let me pay separately for the movie my family watched so it wouldn't appear on my company expense report and without hesitation he took it off my bill altogether.  
    Facilities are typical, and nice.  Health club is big and well equipped albeit with some wear on some of the equipment.  And this is always an awkward location to drive out of due to its location.  But it's the staff here who make the hotel.

    25/11/10 | Link | Rating: 5.0
    7. Ben W.
    Let's set the clock back nearly 3 years to where I am coming from the transportation industry back to technology and will be working in the WTC attached to The Hilton.  I begin talking to The Hilton about renewing our business agreement with them for travelers and guests who we would like to continue putting up over there.  We had over 1000 rooom nights per year which is a lot for a Long Beach business.  They couldn't care less.  Made no efforts to keep our business and tried raping us on the price.  Met with the owner and new sales director.  They didn't care either.  So we left and went  to The Westin right away.  GREAT move on our part.  The Westin rocks and makes The Hilton look like Motel 6.  Now fast forward to today.  Our employees have had to stay there on 2 occasions because we use their over priced Executive Meeting Center and the force you to use their rooms to get a price break.  We only put as few people there as we could.  They all said it was lame compared to The Westin.  So, I also workout daily at the fitness center there because I bought a membership when the fitness center was managed by a great trainer.  Now it is unmanaged to say the least.  They don't care.  It is always a mess, no soap, no towels, hot or cold showers...no warm.  The staff that I have met there for the most part thinks they are working at The Ritz, but I wouldn't hire them at the YMCA.   Although there is one hot guy there that I have seen wandering around...he wears a suit and seems friendly enough...but for what reason?  Anyway, based on my experience and that of the employees at my company and the people I workout with, skip this place for the Motel 6 or Travelodge...you will get the same quality.

    Oh, and Paris...if you read this you may want to change your last name based on this location.

    26/04/07 | Link | Rating: 1.0
    8. Chard M.
    Great service!  We pull and they open my car door, then open the lobby door, easy check in and great rooms.  After sleeping on their wonderful bed I was reminded of how bad I need a new mattress.  I love the bath towels and the amenities.  Minus one star for the night time desk clerk not giving us our free breakfast vouchers.  Luckily, the morning clerk who checked us out caught it and comp'd it.  Now that's service!  I'll be back with confidence.

    21/05/07 | Link | Rating: 4.0
    9. Soo H.
    I was going to an event at the Queen Mary & as convenient as it is, I had no urge to stay in a small cabin on board...I will always prefer a good bed over novelty.  I tried out Priceline & got a room for $70 @ the Hilton.  Me & my friends ate at the Daily Grill in the hotel because we were in a rush.  The food was okay.  It's a casual place in the Hilton...I didn't exactly expect much.  Room was clean, large & the beds were pretty comfy (not as good as Westin).  Balcony was small, but whatever, I didn't go out there anyway.  It was easy to get in & out & all in all, it was a painless experience.  One thing...our toilet kept making the oddest noises...all the time.  It sounded like it was flushing except no one was in it.  Kinda lame when you're trying to sleep off a hangover.

    12/05/08 | Link | Rating: 3.0
    10. Monica S.
    This place is aight.  I typically like a hotel based on the bedding and bathroom.  Both were nice.  However, the complete ambiance of the rest of the hotel overshadowed that and I wish I had stayed at a nicer, more modern, quieter place with a much bigger pool than the pea sized 3 ft. deep kiddie pool with 8 lounge chairs to fight over with other guests.  My drinks took 45 minutes to come out to the pool area and don't even bother ordering snacks unless you like soggy, fried food.  I've stayed at much nicer, comfier places in Long Beach;) but if  you've already booked it, it's not a complete disappointment and you'll be close enough to walk to the restaurants and such.

    07/07/08 | Link | Rating: 3.0
    11. Tina K.
    Wedding at the Hilton Long Beach - 9/26/2009

    We just had our wedding at the Hilton Long Beach.  Joe D'Aprile is the catering manager there and he was AWESOME!!!  Joe was extremely flexible with the type of wedding package we wanted.  As a result, we didn't have to spend money on things that were not important to us.  For example, we were able to get credit by not having 2 wine bottles at each of the tables, and used those funds for something else.  Hilton also had a tasting dinner set up - just for the 2 of us.  The food at the tasting was a little better than the actual food served (portions were a bit smaller) - but the food was still good.

    Also, the location is awesome - great photo backgrounds.  The ceremony on the Lanai is spectactular - the combination of the tall mirrored buildings and the sunset in the background is wonderful.  The lobby area and the fountain area downstairs is amazing also.

    We didn't have a wedding planner, so Joe stepped in and helped us with the rehearsal as well as some of the basic planning items.  Our DJ put together a detailed agenda that the Hilton banquest captain and other vendors used to keep the night moving along.  

    Joe and his Hilton staff had everything ready by the time the ceremony started.  The tables, chairs, linens, water stands, gift tables, cocktail tables - everything.  We didn't have to rush through anything.  Actually, our officiant didn't show up until 5 minutes before the ceremony, so we were scrambling to find another officiant.  I had asked Joe if he could step in and "fake it" so the show could go on...  Joe was fully on board and had even started to write out our ceremony!!!!  What a guy....

    Dinner was served right on time, the cake was beautiful, the food was good, the service was great, and the whole evening went perfectly.  Joe even had his staff gather the chairs and linens and had them ready for pick up (we rented these items from another vendor) the following day without charging us.  All in all, Joe and Hilton were extremely flexible and they gave us great piece of mind throughout the entire evening and planning process.

    Joe - thank you for your hard work and helping us have a wonderful wedding!!!

    26/10/09 | Link | Rating: 5.0
    12. CAM C.
    Interesting place. I thought the Hilton had a high reputation of service and quality. The reception for HD tvs are currently in analog, we moved rooms thinking it was a problem with ours only to find out it was the whole Hotel. Being it was opening weekend for the NFL and the US Open was going on we were a little miffed. Also they have shuttle service, just make sure they are not changing shifts when you need to go somewhere. We sat outside for a half hour wondering where the driver was?? I will say that I talked to the manager and he did take a lil $$ off the bill and was very apologetic with our stay. Great location but the service and reception needs to step up...

    15/09/11 | Link | Rating: 2.0
    13. S H.
    Great staff, clean rooms, central location..

    30/06/09 | Link | Rating: 4.0
    14. Ryan S.
    Did the cruise and stay package that includes 7 days parking and drop off and pickup to and from the cruise ship terminal.  At least we got the drop off part.  Once we debarked from the ship I called the Hilton and requested the shuttle.  He said the shuttle is there.  Where? Put me on hold and when he returned told me the only shuttle was on the way to LAX and would not be able to pick me up for over an hour.  Walked our A... off to catch a cab w/ all our stuff.  I gave the front counter an ear full as cabs full of angry
    cruisers continued to arrive.  Lame job park at the dock!

    30/06/10 | Link | Rating: 1.0
    15. Cecilia H.
    My sister booked the Hilton as the hotel for us to stay in the night of my bachelorette party.  She booked 3 months in advance two double rooms because we were having 8 people in our party.  The day arrived, and we were excited of course and looking forward to a night of dinner and dancing.  When we checked in, they told us one of the rooms was not ready, but that it would be ready in 20 minutes. We called an hour later and they told us the room was still not ready.  We were a little annoyed, but weren't about to let it ruin the evening.  We called back another hour later, and then were told again the room was still not ready.  Suspiciously, my sister asked to speak to the manager.  Turned out, they did not have a room for us, DESPITE HAVING RESERVED 3 MONTHS IN ADVANCE, and the whole time THE FRONT DESK WAS LYING.  They ended up giving us a room with a king size bed and a "complimentary" cot, which was hardly a fair substitution.  AND they kept acting like we were trying to get something out of the situation, when ALL we wanted was the room we paid for.  Needless to say, I (nor anyone who went to my bachelorette party) will ever stay here again because of they poor service and dishonesty of the people working there.  If I could, I would give them 0 stars. And I am so glad that I did not book my wedding block there.

    30/11/10 | Link | Rating: 1.0
    16. Roxanne D.
    I stayed here for a convention that was going on in Long Beach. I have stayed at a Hilton hotel before and have always enjoyed my stay, but this Hilton was awful! The room was decent but the phone and fridge were not working. Then The complimentary shuttle is only available at certain times and the driver is always late. When we called the hotel to have the shuttle pick us up they told us 5 mins. The hotel was only 1 mile from the convention center. We called again after 15 mins and they told us once again that he was on his way and it would be 5 mins. After another 15 mins we called again and the front desk clerk got angry with us and claimed we were "harassing him" and hung up on us. We ended up taking a taxi after waiting in the cold at nighttime for 30 mins. The next day we were waiting for the shuttle again to take us to the convention center but it was full and they told us they could not do another trip and we were advised to take the bus across the street. The shuttle claims they run at 4-9pm, but the desk told us 5pm and that we would have to call. I would not advise you to stay here if you are planning to go to a convention! Horrible service!

    14/02/13 | Link | Rating: 1.0
    17. Brad B.
    Another night in a mediocre Hilton.

    At $75 per night, like Andy F paid, awesome.....at $180 which I paid, not-so-much.

    Smallish rooms, no frills room furnishings (no LCD's) and worst yet as someone who Hilton claims to love (ahem, Gold at present and will be Diamond by next month) I got none here. No upgrade. Club floor, sans club and two miniture bottles of evian.

    Boo to this Hilton.

    10/02/08 | Link | Rating: 3.0
    18. Kimberly W.
    I am giving this hotel a two star not for the decore of the hotel but for the loud rowdy neighbors and lack on insulation between the room and the hallways.  Our stay was on 8/13/11. We came to this hotel on our way out of town. We were traveling with our for children one being a baby. We came into our hotel and we were happy to see the lobby was exactly what it showed in their photos . Very nice hence we expected the same for our room. When we entered the small room we had our boyz keep their voices way down as we got there pretty late. We could hear our neighbors TVs base pounding through our room. We let that pass and continued to get ready for bed. We were all settled and the baby was asleep. This is now 1am and the "adults " come into their room next door screaming and yelling then running down the hall into the elevator and back and forth. It was horrible. The insulation in the walls was non existent. We called to the front desk and they said they would send someone however the noise did not lower until 3am. When we went to breakfast we were very pleasantly surprised that their breakfast buffet was excellent both hot and cold choices. Our Waiter Jose was very pleasant and helpful. It it was not for the loud loud neighbors I could have given this a much higher rating. I am not sure you will have the same experience maybe some other floors have better sound proofing. We were on the 14th floor. When I read one of the above posts...we too heard loud a/c noises at the time I thought it was the neighbors running the bathroom fan it was horrible and added to us not getting a good nights rest.

    17/08/11 | Link | Rating: 2.0
    19. Byron C.
    I was on the committee that planned my 20 year High School reunion.  We chose the Hilton in Long Beach because of the meeting space and location, what we got was a whole lot more!  I was able to check into my hotel room at 1:00 rather than 3:00, which allowed us more time to hang out and enjoy the wonderful pool, before the party.  Our spacious room had a 180 degree view of the harbor and skyline.  Long Beach is beautiful almost all year round and the weather did not disappoint us this weekend.  The Hilton catered the reunion with a delicious spread of both Mexican and Italian food.  The service was impeccable and I may strongly suggest this hotel for our 30 year reunion!

    24/08/10 | Link | Rating: 3.0
    20. Jaime P.
    Blah, what a horrible experiance at the Hilton.  Granted my friend's sister was able to score us a good hotel rate, the service here sucks to say the least.  This past weekend they had a huge Indian wedding here and everynight there were guests in the lobby AND the halls causing a rukus until 4 in the morning!   Good thing I wasn't planning on getting much sleep this weekend but still, it was awfully annoying that management didn't have their guests contained.

    I don't think I'd want to come here again, and pay the freakin $15 parking fee a day either!

    27/05/08 | Link | Rating: 2.0
    21. Benjamin C.
    Nice rooms and nice hotel.  Only complaint is that the hot water would run out 5 minutes into your shower.  At least it did in room 1102.  I also noticed a lot of water noise from people flushing their toilet or taking showers all around me.

    On the flip side, it is in a good location.  About a 10 minute walk to most attractions.  If you don't want to walk, there is a shuttle or local transit close by.  Very close to the Pike and convention center.  The gym was very clean and large!  One of the best I have experienced at a hotel.  Front desk staff was knowledgable AND friendly!

    A hot shower is very important to me, as is a quiet room.  That's why I gave them 3*.

    06/11/10 | Link | Rating: 3.0
    22. Mel E.
    We are currently staying here right now. Hubby went to check in around 11:30-12 and said MARK, (the guy who checked him in) was an a**hole and was treating him a bit poorly. He was not very informative at all. He asked them when their happy hour started for the diamond members in the lounge and Mark replies rudely "uh we've never done that here before" so we check the website and it says mon thru thurs 5 to 10pm ? And as 'diamond members' aren't we suppose to receive a complimentary gift basket? How about a couple of bottled water? Nope! Guess not. Walking in to the lobby, it smells insanely floraly. The decor is modern/elegant. Room looked nice and clean however, we found someone else's pamphlet and notes still in the trash bin along with cheerios under the chair. Free wi-fi whoop whoop! The view is amazing, over looking the bridge/San Pedro. We got a great view of the fire that went on in the hills :p btw, why are your toilets so loud when you flush em? So we leave to grab a bite to eat and the gentleman that works the parking structure informs us that we're suppose to get our parking ticket validated (thanks AGAIN MARK for being soooo informative) . We get back around 10:30 and as we're walking down the hall (15th floor), we hear a chick screaming her head off! Get closer to our room and realize it's the guest right next to us bom chicka wow wow-ing! Seriously, everyone walking the damn hall could hear your asss "oh yea give it to me" "harder". Am I a hater? Absolutely!! Especially when I have my FIVE year old asking me "mommy why is there a lady screaming?" ugh! Will continue this review once I check out :)

    16/09/12 | Link | Rating: 2.0
    23. Pops F.
    Ever watch the Mad Men with Conrad Hilton where he talks about customer service?  Well, this Hilton falls about as from the concept of customer service as you can imagine.

    The building itself is fine.  The gym is very large for a hotel, including a well-stocked aerobic area and a free weight area, as it is also a private club gym.

    The restaurant on the 2nd floor is OK but a breakfast buffet but a tired spot for anything else.  The sandwich shop outside the parking elevator is a better spot for lunch.  Dinner?  Go somewhere else.

    Rooms are starting to age -- decor is turn of the century photographs of Long Beach that are the same in each room.  I've stayed in probably 50 of them.

    Their front desk service borders on incompetent.  The clientele is combination of Virgin Australia flight crews, conventioneers, and people doing business with the area companies.   The management doesn't really care whether you are there for a night or there for the 100th time -- they either don't know or they could care less.

    There are much better hotels in Long Beach.  If you don't need room service or the big gym, try the Avia.  Otherwise, settle in for a night of mediocrity at best.

    20/04/11 | Link | Rating: 2.0
    24. William D.
    On our trip to visit So Cal Univerisity's I choose this through Price line.com
    @ $75.00 per night(+ fees $168.38)for two nights it was a pretty good deal.
    I wouldnt say it was the most high end hotel I've stayed in,but @ half the door rate four stars.
    About 5-6 blocks from the Aquarium of the Pacific(Half off after 3:00pm tickets through Goldstar.com ) & the Marina area was a nice bonus.
    Many spots to eat in the Marina area(PF Changs,Longboards) where the Long Beach GP is held in April(Grandstands in place already )
    It appears the hotel went through a remodle recently,fairly neat & clean.
    Small rooftop pool area & hotub & the spring weather could'nt have been better.
    Not really any street parking,so you have to pay the $15 bucks a day to park in the under ground lot(unlimited in & out)
    This Hotel seems to cater to the bussiness/conference crowd,so I suspect the priceline deal may be availible most of the year.

    23/03/10 | Link | Rating: 4.0
    25. Rob L.
    I stayed in this hotel for a week so I got to know it pretty well.  

    First, its located only a few blocks from Pine Street and the Pier where there are tons of restaurants, bars, nightlife, family things, etc.  As for the hotel itself, I was never disappointed.  Both the pool and gym are nice, my room was very clean, and all of my interactions with staff were positive.  I ran into the housekeepers a few times, and they were both pleasant and efficient.  I stopped into the restaurant asking for Honey Mustard, and the chef actually made me some at no cost.  Bartenders were friendly and helpful.  Ordered room service about six times, and 5/6 they were much faster than stated.  Food was also good.

    If you are looking to be pampered like a royal family, as some people expect anywhere, then stay somewhere like Hotel del Coronado.  If you are looking for a convenient, very affordable hotel with friendly staff, stay here.

    06/10/09 | Link | Rating: 5.0
    26. Nicci S.
    Damn, for as much as I paid for this room, I really wish I had stayed somewhere else.  I am used to the whole Hilton thing-- they charge you extra to use the internet in your room, the tv channels suck, they room service food is crazy expensive and in no way impressive.  But I am not complaining about those things because those are the same at every Hilton and I knew what I was getting in to.

    So what's my beef?  Two big things: the first is that they lied to me about my room service-- pasta with tomato sauce, so, not long to make, right?  They completely forgot to put in my order, and when I finally called an hour after ordering (it was supposed to take 30 min), the guy said, "Oh, uh, I think I saw that just go out.  I'll be sure to make sure it gets up there okay..."  Bullshit.  He forgot to put in the order-- I was a server and I know it can happen.  But I am *honest* with my customers about crap that goes wrong.  I *apologize* and let them know what's happening; if it's my fault, I say so.  20 minutes later, the room service guy was at my door.  Yeah, okay, I am sure it was a really long elevator ride.

    Second?  Dogs--they let dogs stay there and they don't tell you about it when you book your reservation.  I love dogs and I especially love well-behaved dogs, but a good rule of thumb: if you have to travel *with* your dogs because if you leave them at home they bark incessantly, what do you think happens when you leave them alone in a hotel room??  That's what I thought!!

    The walls of these hotel rooms are really, really thin.  The dogs that were barking were two rooms down and I could hear them loud and clear.  I wasn't the only one.  When I went into the hall to investigate exactly which room the 3-hour-long barking tirade (two dogs, no less) was coming from, I found TWO of my fellow floor compatriots out in the hallways doing the same.  We gave each other knowing looks, rolled our eyes, and went back to our rooms.  I think we all must have called down to the front desk so many times that they finally either threw the people out or moved their room.  In any case, they ought to have one designated floor for the pooches, or at the very least, TELL you when you reserve that they allow dogs.  It's a good thing I am not allergic!

    02/12/07 | Link | Rating: 2.0
    27. Gudiel C.
    It looks nice on the outside.  Stayed here for two nights over the weekend and those walls are paper thin.  My neighbors returned at 4am and decided to argue with each other and blast the TV.  Needless to say, I didn't get the best sleep.  My room was spacious and for the most part clean, but their were some food stains on the carpet that I kept stepping on.  It's also adjacent to the 710 and the noise can become annoying, luckily for me I had my favorite headphones.  It's about a 1/4 mile from the restaurants and the aquarium, an easy walk but not much else around there.  All the businesses and shops were closed on the weekend at the World Trade Center.

    11/04/11 | Link | Rating: 3.0
    28. Levent H.
    Not family friendly, crew can be considered mean and careless. Rooms had interestingly high humidity with some mold in bathrooms. Parking is fairly expensive and you may consider street parking on Ocean or covered parking at the same block.

    30/07/11 | Link | Rating: 2.0
    29. Jose S.
    Really nice hotel. Got it at Priceline for dirt nasty cheap. The room was really nice. A refrigerator comes in the room which is a giant plus and has a safe too. The pool was something I wouldn't get into I probably would get AIDS from being in there. That wasn't really bad though as the jacuzzi made it better. Our room key stopped working so it was kind of a hassle to go to the lobby to get a new one already wet from being in the pool.

    31/07/12 | Link | Rating: 4.0
    30. Ed Y.
    pros:  nice lobby, convienant location, relatively clean room, friendly staff

    cons: dusty vents smells of mildew, small parking lot that you have to pay to park, slow internet connection that cost $10 a day per room, no zip out check out in the morning, for $300 a night no breakfast!?!?, noisy since it's right next to I-710, can't print boarding pass on the concierge checkin counter and can't print boarding pass at the business center due to malfunctioned printer

    meh, i've experience better

    13/05/11 | Link | Rating: 2.0
    31. Gina M.
    I stayed at this hilton last month when my boyfriend was in town. I loved the room, GREAT coffee (lavazza) and comfy beds. The housekeeping was VERY friendly, when we asked for more coffee she gave us more than enough. Only complaint is the $15/day for parking they try charging you. I just parked in the meters since they're free 9pm-9am.

    05/08/11 | Link | Rating: 5.0
    32. James T.
    This was definitely not one of my better stays at a Hilton hotel. The hotel is kind of on a corner of downtown longbeach. This means that while it is still close to downtown and within walking distance, there are a lot better options out there. My room in particular looked like it had seen better days (maybe it hadnt gotten the remodel yet) and the bathroom definitely looked aged. Parking is really expensive and a lack of a shuttle to the airport means this place is about a $25 taxi cab ride from Long Beach Airport.

    07/02/11 | Link | Rating: 2.0
    33. Linda K.
    We had our wedding here a couple of weeks ago and it was fantastic! Joe is amazing to work with..so warm and professional. We reserved the Presidential Suite for our wedding night...wow..pretty snazzy! The hotel is fine..but Joe, the Catering Manager, made the experience..I give him 5 stars!!

    29/08/11 | Link | Rating: 4.0
    34. Love G.
    it was really nice, they need to clean there carpets,  food is delicious , take long to bring it up, the rooms are pretty small but nice looking exept for the carpets,

    05/09/12 | Link | Rating: 3.0
    35. Ash A.
    Nice property.  Very clean and large room on the 14th floor. I liked the quality of the toiletries. It is a bit of a walk to the street with all the restaurants and shops.  There is a shuttle, but we had our car so explored the area a bit.  Retro Row is a short drive away and is an interesting bit of town.
    We were comped on a continental b'fast so really can't complain about it.  Plenty of fresh fruit, yogurt, cheeses, cold cuts, pastries, muffins.  Bright and spacious area to eat it all in.
    Can't comment on the pool or the fitness facility as we did not use either.
    Great place for a short stay in Long Beach.

    05/04/10 | Link | Rating: 4.0
    36. Chippy S.
    Rooms were nice, but like any other "downtown" hotel, you are going to pay for EVERYTHING.  Pine Ave is within walking distance, but about a 20 min walk, so don't wear heels.  You could also jump on the bus to take you down there.  Otherwise, there really isn't anyplace to go to that's nearby.

    Parking:  $15 selfpark, valet available.
    WiFi:  Available for a fee
    Breakfast:  A la carte or buffet for $$.

    16/01/10 | Link | Rating: 3.0
    37. amy z.
    I just spent 9 days in the Hilton Long Beach.  The staff was friendly.   For the most part it was an ok stay.  The room was adequate.  Could have been cleaner.  The rugs were gross.  All though people said it was a few blocks from Pine and the Pier, they forgot to mention it is CA blocks so it was a 20 minute walk to anywhere.  If you are there on the weekend please note that the businesses in the WTC are closed.  I did eat at the Ascari a lot during the week and the food was adequate for hotel food.  

    If I were in Long Beach again I would stay at the Westin to not feel so remote.

    26/10/09 | Link | Rating: 3.0
    38. Kristian N.
    I stayed here about a week and was my first trip to long Beach. It was also my first vacation with dogs. The hotel was beautiful and the staff was very nice. Hilton is known to be a very pet friendly hotel and I was expecting a little better for bringing 2 dogs. The dog walk was a little further from the hotel then I thought was convienent and there was not trash cans to put the dog refuse in. I also had issues with pricing on phone calls and the in-room dining.

    Now I know this does not seem like a 5 star review but after i complained to the hotel they took care of most everything. They said they would put trashcans near the dog walk, the credited me back money from the in-room dineing and the supposed telephone calls.

    The one thing i would warn is not to make any phone calls from the hotel. I followed all instructions as so I would not be charged and was charged money anyway. It was taken care of but I would have rather not had to gone through the hassle, Also I was on a relaxed vacation so I had all the time in the world, somebody on a business trip would be in a hurry and perhaps not able to get everything taken care of.

    I am giving the hotel 5 stars because it is a wonderful hotel, very relaxing and the pool was great. I did have some issues but the hotel took care of my problems right away and even followed up with me back home. They had great customer service and that made the difference.

    31/07/10 | Link | Rating: 5.0
    39. Brad C.
    Nothing special about this hotel at all.  I stay at a lot of Hilton Properties and I have not been impressed. Decor is old, carpets are stained and walls are thin. The hotel's only saving grace is that the fitness center is very well equipped and the breakfast buffet is actually quite extensive.

    27/10/11 | Link | Rating: 2.0
    40. Mike E.
    We stayed here for the annual Society for Baseball Research Convention back in July. The rooms were excellent and the service was good; the valets and front desk staff were friendly and helpful. But (and this is a BIG but when you are hosting a convention) the bar was very overpriced, even considering that is IS SoCal, and it was too small to handle the crowd. And the breakfast buffet was so-so at best, and also way overpriced.

    22/09/11 | Link | Rating: 3.0
    41. Jen S.
    So this is the hotel we decided on as THEE hotel we would spend the first night as man and woman. We had our reception down the street at the Reef and this was just a hop skip and a jump away. So it was perfect.
    The customer service on the phone booking the room was excellent. They knew what I was booking for my wedding night and they treated me like a VIP. The treatment was awesome.
    We had one of their suites and let me tell you the room was fab! We almost got the Presidential suite when we were considering hosting a brunch in our suite the morning after the wedding but then the thought of hosting a party the day after the party of the century in our room may not be the best idea. So we decided against the mega large room and downsized to a smaller suite but still palatial.
    The 5th star is for the bed.... mamma mia! I will never forget that night! Funny thing is, it was the best night sleep....of my life. That bed was so comfy, so soft but not too soft, the sheets were soft and the comforter was like a cloud. What a great way to start the first day of the rest of my life with the man I chose to share a bed with.

    15/01/11 | Link | Rating: 5.0
    42. Jim P.
    The accomodations of this Hilton are exactly what I expected from a Hilton. A clean room, good service, and business-class prices.

    The food in the restaurant was delicious (late night burgers) and the breakfast  buffet, fresh and plentiful at $18 a person ($7 kids).

    My Google Navigation had trouble finding it, but if you know it's right with the World Trade Center. That will help you find it.

    Indoor parking is $15

    07/09/10 | Link | Rating: 4.0
    43. Joslin H.
    My husband and I needed a weekend away, so we decided to head to the beach for a weekend of relaxation and gluttony.  I got a great deal on this hotel through Priceline.com .  This hotel is centrally located near the downtown district (actually connected to the WTC building), The Pike, Shoreline Village, The Queen Mary, etc.  I was very pleased with this hotel.  Although, as some reviewers previously mentioned, you do not want to stay on the 4th floor.  My problem was not so much noise level with the street, but the fact that we stayed here in December, which means Holiday parties, which means drunk people going back to their rooms at 2:00 a.m. yelling "She needs help...no, she needs help!" LOL  I guess that could happen on any floor, but they tend to put the quieter, more refined people on the higher floors...I'm sure the price of the room has a lot to do with that, too...and young people tend to book on priceline and cheaper sites.  Anyway, we were moved to the 13th floor on Saturday night...MUCH better.

    Pros were that it's centrally located near downtown Long Beach.  We were able to walk to dinner on Pine Street in approximately 10 minutes and to The Pike, which is a relatively new part of the downtown Long Beach scene, home to an array of restaurants, a movie theater, comedy club, etc.  Also, the Hilton offers a complimentary shuttle within the downtown area, their rooms are aesthetically pleasing and clean, and the hotel lobby is beautiful and smells like gardenias.  Last but not least, the staff was friendly and attentive.

    Cons about the hotel were that the room service was very expensive...$65 for breakfast for two people, daily parking rates of $19/day (we got valet parking...regular was $15/day), and expensive pay per view movies--we ordered a few movies at around $20/pop.

    All in all, I would stay here again.  It's definitely more of an executive hotel than a resort hotel, but it's worth every penny of the priceline fee.

    05/12/11 | Link | Rating: 4.0
    44. Janet E.
    Just ok-- property is a bit drab and lacking energetic service and "mojo"...rooms were ok , but can do much better for the price. Sat by the pool one day and found it to be like pulling teeth to get food and beverage service there. This property does not have any premium coffee available, and room service menu was quite average. Restaurant in property is much like a coffee shop, and average. Will not stay here again. So many better choices in LGB.

    08/03/12 | Link | Rating: 3.0
    45. Gary L.
    Very pleasant stay over a 4-day long weekend, attending the Long Beach SCUBA Show at the convention center. A short little walk to the show and the entire boardwalk area. Staff very positive attitude and helpful. Nice pool and hot tub facilities. Nice open atmosphere in lobby and bar areas too... very welcoming and easy to get to.

    18/10/11 | Link | Rating: 5.0
    46. Rodrick B.
    Last minute trip to the lbc. Very nice accommodations, comfy beds, attentive service not to mention a great view no problems with noise. Highly recommended

    09/04/12 | Link | Rating: 4.0
    47. Stephanie W.
    Noise! No wake up call! Bleck!

    The noise level coming from other rooms was a little much. I set up a wake up call and never got one. When they slid the bill under the door, they hit the door knob and it woke me up!

    Not crazy about the place.

    04/04/11 | Link | Rating: 2.0
    48. Wayne R.
    Stayed here because I was in town for an event at the Convention Center.  This hotel was extremely busy with out of town guests for the same event I was going to.  I expected issues with rooms etc, but was pleasantly surprised with a wonderful stay!

    The hotel valet allowed me to leave my truck and car outside of the hotel which was great and helpful.  Plus I'm sure they weren't going to be able to drive it into their parking garage area.  

    I'm ready to come back!

    25/02/11 | Link | Rating: 4.0
    49. Cor V.
    What an awful night of sleep. This place looks wonderful. The beds are quite comfy and the rooms well kept. The noise is out of control, though. For one, we were on the fourth floor and could hear every car that drove by on the street below. The revving of engines into the wee hours of the night got old pretty quick. On top of that, the walls were so thin we could hear every conversation the people in the room next door to us had. Waking up to a bunch of guys talking about diarrhea was a less than pleasant experience.
    Of course, this wasn't the first time we were awakened. Around 6am, the key card slot in the door started making a high pitched tweeting sound. Once that finally got worked out, the room alarm clock went off at 6:30. Really? They don't check to make sure the alarm clock's turned off? Rookie move, my friends. Rookie move.

    21/03/11 | Link | Rating: 2.0
    50. Mei G.
    Totally legit. Got a great deal on Travel Zoo.
    Things I'm happy about:
    - The gym is amazing
    - Got hooked up with a great view of the docks and the pool
    - Brought the doggie
    - A shuttle driver available at your whim
    - Heated pool
    - HBO!!!
    - Great location which is a nice walk from downtown stuff and the shoreline
    It's quite nice for a convention hotel. Maybe bring earplugs in case there is a room full of children who never sleep next door! Also, the buffet breakfast is not good. Stick to the continental and you'll be alright. The non-cooked stuff is pretty tasty.

    17/08/10 | Link | Rating: 4.0
    51. August L.
    The rooms are fine - nice comfy beds, good blackout curtains, decent bathrooms. The water pressure can be a bit wonky and the temperature fluctuates a bit too much. The lunch and dinner food at the hotel restaurant is TERRIBLE as in -- the worst hotel food we've had in a while. And even though this is California in 2011, it was like they've never heard of vegetarians. They have one gross pasta on the menu that's not even vegetarian, but they could take out some meat. They offered to make us "some rice or noodles with zucchini" -- seriously? That's what you think vegetarians like to eat? The location is decent but it's a good 5-15 minute walk from anything else - other restaurants, coffeeshops, the convention center, etc.

    If you stay here, there is a tiny coffee shop in the courtyard around back, called the World Trade Center Cafe, I think. It's independently owned and kind of like an urban deli - good breakfast sandwiches, decent coffee, good lunch options and some other snacks.

    05/03/11 | Link | Rating: 3.0
    52. Tara F.
    I'm a Hilton fan... but this Hilton... not so much.

    I suppose the first thing I should tell you is that I booked the room on Priceline (as I do with most hotels I stay at) and it only cost me $55 including tax/fees, so that was a win (their lowest rate for the same night... $149+ tax/fees). Our check in was super easy and we ended up getting a nicely upgraded room with a huge private terrace that overlooked their pool. The room was clean, large and had all the signature Hilton touches (dark wood, blue hues, GIANT flat screen TV's)... but the hotel is clearly geared toward business travelers who either use an aircard for their wireless or have no problem using their corporate amex for all the "little" charges you'll incur.

    We were a little disappointed to discover that their wifi wasn't free in their lounge/bar, as it is in every single other Hilton I'd stayed in... including the one we'd just left in Pasadena. I have serious issues shelling out $9.99 per computer in the bar on top of the drinks we'd planned to buy and after conceding to just shelling out the wifi money... we had probably the rudest, least attentive bar tender I've ever experienced (we were the only people in the bar and despite my making eye contact, it took her around 10 minutes to wander over to us).  We left.

    Instead we decided to take a stroll to Ocean and Pine to work from Rock Bottom (where they have free wifi), but as it turns out... it's nearly a mile walk (didn't seem that far when we drove... grrr), only to discover they had no outlets. Apparently working wasn't in our cards that afternoon, so instead we just enjoyed a beer and then headed back to the hotel. Sadly for this Hilton, it's location stinks! It's 8 blocks off of the main restaurant/bar corridor and while that doesn't seem that far, you're walking through somewhat sketchy Long Beach (and don't get me wrong, I am from So Cal and LB doesn't scare me... but frankly, walking the route back after drinking.... didn't seem like a smart move judging by the characters milling around during the daytime).

    For $55 a night, I can hardly complain about this 4 star hotel... but it certainly wasn't the great experience I'm used to having at Hilton hotels.

    10/10/10 | Link | Rating: 2.0
    53. Alma L.
    I was allowed to check in a few hours early so that was a plus! The room I got was clean and the bed was VERY comfortable.  It seemed like a bunch of people were there for a convention so there was plenty of noise in the lobby and the bar the whole time i was there.  Sometimes I could hear people shouting down the hall but I know thats not the hotel's fault.  Its stupid ignorant ghetto people who got on my nerves.  The only thing that I disliked about the hotel was the fact that you have to pay 17 bucks to park your car in the parking structure below the hotel.  Really?? You have to pay to park your dang car when you're already paying to stay there???

    22/07/12 | Link | Rating: 4.0
    54. Kris H.
    I don't have much to complain about our stay at this Hilton.  Service was good.  There was always some event going on in their conference area, but the hotel was rather quiet and subdue, overall.  

    The cons:

    -$15/day for parking?  you should park on the street and get some exercise.
    - the airline check in kiosk at the front lobby was not useful for Jet Blue flights
    - no flatscreen TV
    - pretty basic/dull room
    -no wi-fi

    The pros:

    -convenient downtown locale
    -easy freeway access (710)
    - you can get some good deals out there for under $100/night
    - good view
    - pretty decent gym

    I'd definitely come back, for the right price.

    10/09/08 | Link | Rating: 4.0
    55. Andrew M.
    We stayed here just for one night on a Groupon deal (actually for a special event, but that has no bearing on the review). I am always partial to Hilton since I worked for them for almost 3 years, and would consider a job at a Hilton property again. All the staff members were very nice, the front desk agent checked us in efficiently and provided directions to the nearest tourist sites (which I didn't need since I know LBC well). The room itself had a nice view, it was very odd to me though that a hotel has a 13th floor. And we stayed on it. I didn't much care for that; most hotels omit the 13th floor due to superstition, and so naturally it made me a little worried. I guess that is just a personal note, nothing effecting the review on that. The room itself was nice, had a nice view although the porches are incredibly small. The room was properly furnished and the bathroom as well; although I didn't much care for the stains on the ceiling where it looks as though water damage had gotten in somehow some way. We ordered room service too around 11pm, got a few random items. The service was prompt and the food was good, although I ordered a pepsi and he forgot it :( of course in retrospect I didn't need it either being so late! Overall we had a good stay here, if I was in the area I'd stay here again. Oh and one last thing, the maid knocked on my door at 1030am asking to clean the room, check out isn't until noon so she needs to be trained a little better. You never knock on an occupied/dirty room unless they have asked for you, unless it's after check out then that's OK, but it wasn't. That's more for management to note to their housekeeping staff. Thanks!

    17/01/13 | Link | Rating: 4.0
    56. Kieran M.
    Let me start by saying, we booked on hotwire, so we got our Saturday night room for $87 with taxes. After hotwire revealed the name of the hotel, I immediately looked up reviews and was less than excited for our stay. I guess my apprehension was good because I was pleasantly surprised. Like other reviewers said, there was a weird smell in our room. Not sure what that's about. For the price we paid, it was fine. I would not be saying the same thing if we had paid much more.

    11/11/12 | Link | Rating: 3.0
    57. Justine S.
    Blah. I've been to much nicer hotels for the same price. The lobby and front entrance are appealing and the shuttle service is great (retrieved my missing new iPhone4). The room however was ... Blah. I can find no other word. The DIY headboards were a nice touch but everything else was similar to a vamped up Motel 6. And the walls are so thin!!! The room next door decided that blow drying your hair at 6 am is appropriate thus I was granted that lively sound for an hour!!! I even banged on the wall hoping this would get their attention. NO luck.

    Only thing I can really say makes up for it was the service. Truely helpful and kind...even when I made a mess in the front entrance after a very fun family wedding (they will probably never forget me HA!)

    21/08/11 | Link | Rating: 2.0
    58. J V.
    I stayed there last min and the customer service was great and my room was very clean and comfortable.

    10/07/13 | Link | Rating: 4.0
    59. Jolie D.
    ok where to start...
    I booked this room on price line and as the look of it I did not get as lucky as others, the room was $65 with tax and fees $80 when I pulled up to the valet I asked how much, and the Valet man rudely said $19 ...WOW! then I asked if there was and alternative and he pointed me in the direction on the parking garage, when I got to the attendant she had informed me it was $15 to park in the garage.  Then if things could not get more annoying I got up to my room to find that internet for 24 hrs was $10! The room is nothing special and not walking distance to any restaurants or shops. Deff not worth the price line cost and deff not worth the $140 they would charge me if I did not go thru price line. I would not recommend unless you like fuzzy tv and paying for parking and internet at the hotel you are staying.

    30/04/11 | Link | Rating: 1.0
    60. Kimberly R.
    Overall --- out of all of the places that I have stayed in the last year... I would say this hotel was average. Nothing special, nothing horrid... nothing notable... just VERY average....

    This hotel is pretty close to eveything. About a 10 minute walk to the closest restaurants, amenities... etc... A car is definitely better though, particularly at night. This hotel is the very last one on the street and there are a lot of homeless wandering around this area. Late night walking back to this location would not be my first choice.

    The lounge, lobby and restaurants were kept so cold that we could not stay to eat or drink in any of them... It wasn't just us. Others were commenting too.

    Parking when we were there was quite expensive and there were no other options. The room was fine. Average. It was clean. Nothing fancy. More like a business over night location than the weekend getaway that I was drawn in on...

    09/01/12 | Link | Rating: 3.0
    61. tracy f.
    Okay, so this place isn't what you expect when Priceline tells you that "you booked a Hilton. yay!" But when my laughably low bidding price was actually accepted, I shouldn't have expected much more.

    It isn't pristine. Might be a little dated, colors muted -- but our room was clean, the shower was big, the view was nice, the bed was actually super comfy.  The pool area was small, but I enjoyed it. The location is totally far from everything, and the shuttle is pretty unhelpful, so if you don't have a car... rent a car. But I guess that's just the LA area in general.

    29/10/11 | Link | Rating: 3.0
    62. Robert R.
    The first two of my three night stay (I canceled the fourth night) was more like a Motel 6 experience. Upon checking in, I got to the room where my kids beat me to the door and they just opened it, without a key! The door lock was broken. After being told an engineer would be "right there", after 20 minutes I gave up waiting, requested another room, was denied, and had to store my luggage and items with the bell hop just so I could take the wife and kids out. Upon arriving back, and being told it was fixed and my room key would still work, I went back up to the 11th floor. Guess what, key don't work. Back down to lobby, new card keys, back up to my room on the 11th floor, and wow...keys still don't work. A phone call to the front desk, 20 minutes and FOUR Hilton people later, I was in my room and it was fixed (finally). Was I offered anything for this inconvenience? No, but didn't really care since it was finally over with and fixed.

    Then I took the kids swimming (in the shallow 3' pool). After awhile, thought we would eat in the hotel restaurant. Another bad experience. Not only was service horribly slow (only a few patrons in the place, I now see why that was), the food was overpriced, small menu selection of food, but despite my over-priced $12 small salad (lettuce thrown on the plate), my son's hot dog looked like it was the last one left after a week-long carnival. My daughter's PB-n-J sandwich barely had enough peanut butter and jelly to hold the two bread slices together. My other daughter's mac-n-cheese was average, but the winning meal. My wife was the smart one, elected to not eat due to the lack of selection (did I mention they were out of the special?). I only stayed because the kids were "starving" and since we wanted to take them back swimming, didn't feel like going out to get some real food (the price one pays for convenience).

    Other issues with the room included 1 regular coffee, 3 decaf,, trash in the nightstand drawer, low water pressure and broken shower faucet. I learned to just deal with these...didn't care for another 'experience'. The next day, returning to the hotel, almost got hit by "lead-foot" Louis, the valet driver while driving to self park ($17 per night). I complained to the front desk about Louie (got his name from another valet person) but would bet it ended there. Day 3, sewer pipe broke a few spaces from my parking spot; not a major spill, but was leaking pretty good and Roto-Rooter was there repairing it (better them than the staff) but it sure made the place smell nice (there is a need for a sarcasm font).

    The nice part of this endeavor: beds were comfortable, and decent TV channel selection. Average everything else. Room was rather small. The hotel looks nice, well maintained on the exterior, but the hotel interior must be pretty dang old and in need of attention (or a wrecking ball).

    I am a Hilton Honors (Diamond tier, the highest) member and I can honestly say that this is the absolute worst Hilton and hotel experience I have ever had. Upon reading the other reviews for this glorified-motel, I can see I am not the only one with a horrible experience. I apologize for the previous Motel 6 remark, I stayed at one years ago and it was a better experience.

    There are other plenty of 'real' hotels nearby, I recommend one of those (Westin, Marriott, Hyatt, etc).

    14/06/12 | Link | Rating: 1.0
    63. Bob C.
    This mess happened back in June and the hotel manager never called me as requested. This the biggest let down that I have ever received from my 1000 nights at a Hilton.

    06/11/13 | Link | Rating: 1.0
    64. Christine S.
    This review pertains to the ballroom floor and conference facilities that I experienced while attending the LA Salsa Open event. There were a lot of people attending the event, mostly women, and the bathroom was almost always dirty and messy.  Even though the hotel obviously had booked the event, management apparently did not send the maids to service the bathroom very often. Also, only 1 of the 5 automatic soap dispensers worked, which indicated that the hotel obviously does not perform necessary maintenance on its facilities.  As expected, the ballroom was icy cold, which was fine for a dance competition and of course the audience wished they had a wrap or blanket.

    08/08/13 | Link | Rating: 2.0
    65. charles h.
    Let me preface this with the fact that I am a diamond member with Hilton and have been for about 9 years.
    This hotel is absolutely disgusting .. The floors are spotted and ratty... the sheets are stained ...
    There is a nice Westin down the street, my suggestion is to stay there..
    About the only thing good at this hotel is the lobby ... the rest you can trash..

    At hilton they must define replacing the sheets in a hotel room as a renovation.

    25/03/12 | Link | Rating: 1.0
    66. Joan E.
    The hotel itself is decent.  Wedding party rate, everything was clean, quiet, not bad.

    The brunch just sucked.  $19 for a pretty small selection and nothing interesting or good.  Very basic.  This was mediocrity at its finest.  Think, El Torito Brunch.  
    I'm was really happy to spend so much time the following morning with friends but the food/brunch, not worth it, thumbs down.

    05/10/11 | Link | Rating: 3.0
    67. Phil B.
    The room smelled weird also one tv in the bar - 17.00 for parking

    04/02/13 | Link | Rating: 1.0
    68. Maureen B.
    The service I experienced at this hotel was very disappointing, particularly because I have had really positive experiences at other Hilton locations.

    I booked a room here for the Long Beach half marathon due to the proximitly to the race start/finish. Since I am not a super fast runner and my running group consisted of a few first time marathoners, I wanted to make sure we had enough time to finish the race, walk back to our hotel and shower before check out. I called a week before our check-in date to request a late check out. The person at the front desk, let's call him "Harold," told me it wouldn't be a problem and said that we could check out at 2:00 pm. On the day we checked in, the person at the front desk was very short with me. She said that I needed to go upstairs to the business center to print out my pre-paid hotel voucher. I had given her my credit card and ID prior to her telling me this. When I returned from the business center with my voucher, I asked her for my credit card and ID back. She abruptly responded "No, I gave that back to you!" In the midst of the confusion on the voucher, I had forgotten that she had returned them to me. Although I was mistaken, her treatment was very rude and uncalled for. To make matters worse, later that night I called the front desk to confirm our late check out and was told by the manager, Andrew, that we would be charged $75 if we checked out after the check out time. I was very surpised and explained that I had called a week earlier regarding the late checkout and told him that I had spoken to "Harold" who said it wouldn't be an issue and made no mention of an additional charge. Andrew showed no remorse. Instead he kept repeating that Hilton implemented the policy to charge everyone with a late check out due to all of the marathoners. Andrew asked me when I spoke to "Harold" and then responded that Hilton implemented the new policy that very same day! Not only was Andrew not remorseful, he was cold, short and abrasive. This is definitely not how a manager for a well-known hotel chain to treat their guests!

    For a company that touts high quality service, the Hilton Long Beach has very poor service from the front desk to the manager. If you want to be treated like a valued patron, do not stay here!

    11/10/12 | Link | Rating: 1.0
    69. Brian C.
    Relatively clean. Friendly, efficient staff. Request a room on the opposite side from Ocean Blvd. it was noisy.

    09/06/13 | Link | Rating: 3.0
    70. Nick O.
    just finished an overnight stay here for a easy getaway vacay.  We've been to Long Beach a few times now so we know what we like about the area.  Got this hotel for $80/night + tax/fees on priceline which was a sweet deal.

    The hotel was easy enough to find, if you valet park just pull up to the front door, otherwise a little past that is the self-park area which is an underground garage for $15/night.  The garage was a bit odd though because it is somewhat shared with the other businesses so some sides are roped off.  Also, where you park your car to the elevators can be a bit far. Add on top of that, once you get in the elevator and go up you aren't in the hotel, you got to go in a side door and then walk to the lobby...maybe this is why they want you to valet hah.

    Anyhow, check-in was a breeze.  We requested an early check-in and we got it (round 1ish vs 3pm).  They have fast elevators which I appreciate (but not many people there probably helped)...oooh and FYI: you got to put in your room keycard 1st and then push the floor button to use it.  

    Well we got a king-room and to our surprise, we got one on the end and those rooms have a standing room balcony which was cool...didn't really utilize it but it was nice.  So definitely worth requesting if you want it.

    The location of this hotel was away from the aquarium, harbor and all those attractions.  Which for business is good, but for vacay is a bit lame.  It is within walking distance though...about less than a mile - took us about 13 minutes to go from the hotel to the harbor area.  The street you walk along is a busy one, so it is a bit noisy and not very scenic.

    The room was fairly quiet...I didn't hear too many other guests and once again I don't know if that's because not many were there, we barely saw anyone.  The fridge in the room made it's normal noises and because of the balcony sliding door you do get added road noise which you can take or leave.  The bed is a bit too mushy for my liking but I like the pillows hah.  Flushing the toilet was deafening too hah. You have to pay for internet which is always lame in my book.  They have tv checkout too which is appreciated.

    Overall a good stay, since I was using the hotel for vacay - it earns a solid 3 because it's a nice hotel just far from the fun.  If I was hear for business, I'd probably bump it up some.

    06/09/10 | Link | Rating: 3.0
    71. Timmy S.
    I attended a conference here today; this is a review for the executive meeting center (the hotel itself has a separate review site).
    The hotel conference rooms are pretty much like any other hotel conference rooms. They provide notepads and pens as well as water pitchers and glasses, but this is really no different than what any good hotel conference center would provide. I did note that the AV system was better than most places I've been to - good clear sound and not once was there any of the high pitched feedback that bursts your eardrums and causes everyone to squeal in pain (which seems to happen at every meeting center I've ever been to).

    Every hotel conference center will serve lunch to attendees and, if you have ever been to one of these things, you know to expect the standard rubbery, barely edible chicken and some squash or asparagus. At the Hilton I got a delicious fresh salad, green beans, baked potato, and tender moist chicken (amazing, considering someone cooked a couple hundred of these dishes and served them all within minutes of one another). Then a tiny cheesecake and petit four for dessert. Yum! The banquet staff were quick to refill ice tea and water and were prompt to remove empty plates.
    Now I'm not saying this was as good as eating out at a nice restaurant but it was definitely the best luncheon I've had at a conference center. For that the Hilton Long Beach Executive Meeting Center gets 4 stars.

    03/06/10 | Link | Rating: 4.0
    72. Cliff R.
    Comfortable bed.  Clean room.  Quiet.  Close to the Aquarium and other Long Beach attractions.  The staff were professional and attentive on check in.

    $15.00 parking fee was average.  Easy access to the hotel from parking garage.  I would stay here again.

    06/06/12 | Link | Rating: 4.0
    73. Cassandra B.
    My family and I stayed here two nights during the summer. First of all, for a hotel such as this one, you would expect outstanding service. The Hamptons inn and suited and the embassy suites had excellent service and were very clean. The care and attention we received did not measure up to our standards. On our second night here we found bloodstains on the sheets when we unfolded the sheets. That was so unsanitary and gross. Their solution was to simply move us to a different room. The sink water smelled like a sewage and they took very long to deliver us the extra sheets we asked for. The bathroom door was missing a lock in the second room they moved us to.

    11/08/13 | Link | Rating: 1.0
    74. T S.
    I need to jump on the 2-3 star band wagon. I stayed here because I was here for a conference and was receiving a discount. Otherwise, I would have stayed elsewhere. Below is a list of pros & cons.

    PROS:
    Excellent customer service from staff
    Clean room, comfortable bed & good water pressure from shower
    Adequate facilities - ballroom/conference rooms, public bathrooms & gift shop

    CONS:
    Most parking spots reserved for valet parking and spaces are tight
    No signs stating that back lot is also for hotel parking
    No refrigerators
    Continental Buffet cost $20 on Wednesday, $16+ on Thursday & food on warm chaffing dishes COLD
    Catering for Catalina Room average to poor - chicken & pasta cold, half-cooked asparagus, lumpy potatoes, fly in coffee cream
    Lobby bartender's lack of understanding of "twists" for martinis

    CONS about specific room:
    AM/PM alarm clock setting on reverse and no buttons to adjust time
    Faucet knobs loose
    Desk chair permanently on low setting
    Closet door blocks front door

    26/04/13 | Link | Rating: 2.0
    75. Ron P.
    Overall, the room was nice and the gym is outstanding. It is huge- treadmills and ellipticals, machines and a separate free weight room. Pool and jacuzzi on second floor roof. Restaurant is pretty good too. My major complaint is that they only have one desk clerk and it really slows things down. Hilton management seems cheap and it does not give a very good impression of quality customer service.

    16/07/13 | Link | Rating: 3.0
    76. Bob P.
    Basically, I'm in agreement with most of the other yelper's! The property is nice and centrally located.  We requested a king, and got 2 doubles. Charging $20 for parking is a rip!. Diamond member upgrade didn't happen! Seemed very loud for a 13th floor room....and the Kate night room service really sucked. In fairness, my wife ordered the humus.....which sucks anywhere....so...maybe that's not the hotels fault!

    I'd much rather be at one of the other Hilton beach properties, but, it's still the "LBC"!!!!

    17/05/12 | Link | Rating: 4.0
    77. Matt M.
    The bar is cool but the bar food is pretty mediocre.

    22/07/13 | Link | Rating: 3.0
    78. Maura A.
    Hotel is nice,  staff was very nice, lobby was very nice as well.  We checked into our room and it was very clean.  BUT, you know there has to be a but, the walls are super thin!  You can def hear everything, I mean, like the people flushing the toilet everything!  I think I see what the 4th floor complaints are all about cause we were on the 4th.  Considering it's a Hilton, and we paid $160 for one nigh, we expected better.

    We got no sleep that night.  And in the morning, the coffee maker in the room didn't want to make coffee.  I guess it didn't get any sleep either.   Sucks cause this place is really nice.

    12/06/12 | Link | Rating: 1.0
    79. Brandi M.
    This was the best hotel for our stay. Walking distance from convention, very safe and comfy.
    was happy with room and bed and overall safety of the hotel.

    The biggest problem I encountered was the walls were so thin! SO thin I could hear every single noise from the restroom in my room and others! and the hallways..
    The free shuttle only runs for a few hours each morning and night, yet our driver was on his hr lunch as soon as the times started for shuttle. They hung up on us multiple times.. very unprofessional.

    Overall its an okay place to stay. Very nice rooms, view, and location. But the thin walls was a big problem. Made me feel uncomfortable. And the shuttle service seemed a little unprofessional.  There was a lot of nice employees that did do an excellent job.. But I think I might be looking elsewhere for my next stay.

    29/01/13 | Link | Rating: 3.0
    80. Alan K.
    If you are just staying here for a Saturday night, it is great. I think they don't monitor the exterior parking lot during the weekend so parking was free. It was nice of the registration desk to inform me of this so I didn't have to pay the $15 fee.

    I think the location is great. It is adjacent to many of the attractions around downtown. It makes me want to come visit Long Beach more often to explore the different areas. The bed was absolutely comfortable and the amenities in the bathroom were actually in decent shape. It looks like they retrofitted my room with energy saving devices which was nice for the environment. I think it was neat to see pictures of vintage Long Beach adorning the walls of my room. I had some friends over and they were quite intrigued.

    11/09/11 | Link | Rating: 4.0
    81. Marlene S.
    This place sucked so hard. For starters, when we walked in, the room smelled like cigarettes. I looked up and saw that someone before us had covered the vents with a dirty towel. Decided to ignore it and just get unpacked. Then, I went to iron a shirt only to find that the iron had frkn lint on it, which got transferred to the shirt. I was really irritated when I called the front desk, but they said that they'd send the maid up so I calmed my Latin ass down before she showed.

    When the maid got there, she started complaining about guests using the iron to make grilled cheese sandwiches! (Seriously...I didn't wanna know that shit). She went to take the towel off the vent, stopped, then asked me to take it down for her...(LOL).

    A few days later, my credit card bill was charged a $10 dry-cleaning fee. I called the manager at the hotel (Mark, I think). WHAT A PRICK. His version of customer service included "apologizing" from a script, cutting me off when I tried to talk, and telling me to dispute the $10 charge with my credit card company.

    28/04/12 | Link | Rating: 1.0
    82. Jared J.
    I was here this past weekend.  The room was great and the bed was SUPER comfy!! The shower head had a lot of hard water build up and should have been replaced.

    I didn't have too much interaction with the staff, but the lady who checked me in was very nice.  I was also asked right away if i needed assistance with my bags.

    The executive center was very nice.  The meeting rooms were comfortable seemed well equipped. The group I was with had access to a great selection of refreshments throughout our time in the executive center.  The food that was provided for breakfast, lunch and dinner was very good.  The waiters were attentive and pleasant.  

    There was a slight ant problem in the main meeting room and there were a few gnats that were flying around. Also, the Internet connection was spotty, but seemed to get better after they reset the network.  Other than those few fixable issues, it was a pretty good experience.

    21/08/12 | Link | Rating: 3.0
    83. Tom B.
    full Diamond breakfast is back (again, what a see-saw ride!) so that gets them the extra star! Everything else remains the same.

    11/09/13 | Link | Rating: 3.0
    84. John R.
    Currently staying here right now and very unimpressed.  Booked an executive floor room and initially received a room with 2 double beds.  When i reminded the front desk what i booked, they did change it, but acted like it was trouble.  For $200 a night, I would expect exemplary service, but so far, no can do.  In fact, I just asked for real bars of soap at the front desk, as housekeeping has yet to give me a bar of soap and all i go was body wash???  How do you not have bars of soap or at least apologize and get some from housekeeping.

    The workers that i have encountered could care less that i or anyone at the hotel is staying here.  Definitely wont be back...expect much more for $200/night.

    12/06/13 | Link | Rating: 2.0
    85. Christine P.
    The hotel manager Brian is a very difficult man to deal with. Asked to make a change to a reservation for my physically challenged parents and he would absolutely not budge. You would think that he customer device and common courtesy was dead by the way he was acting. Very disappointing for this long-time Hilton fan.

    27/11/13 | Link | Rating: 1.0
    86. Matt O.
    Pretty bad stay.  Not up to Hilton quality.  Might not even be up to motel quality.

    Check-in:  Booked a King Executive room, was put in a double double room, non-executive floor.  Called down from the room once I got up there to let them know there was a mistake.  Was told that they were overbooked by 10 rooms and I would have to deal with it...huh.  Not exactly what I would consider exemplary customer service...

    The room:  The room itself was fine in terms of the furnishings.  The bed was comfortable and the room decor had probably been refreshed in the last 5 years.  However, someone had definitely been smoking in the room before my stay. And, whoever was smoking also must have had a strong disdain for showers, because the room had the worst reek of BO I've ever been privy too.  Bottom line, it smelled terrible. Left the sliding balcony door open the entire time I was there.

    Restaurant:  Wanted to grab a bite at 8:30p when I arrived.  Went to the restaurant (which was empty) stood there for 5 minutes waiting to be seated and no one came.  Ended up going to the bar where there was one server for the entire bar/seating area.  Not awesome.  Didn't even attempt to eat there again over my three night stay.

    Location:  Not great.  It's a decent 15 minute walk to get over to Pine and all of the restaurants over there.  And, I wouldn't exactly say that I felt safe walking back to the hotel from that area at night.

    Bell stand:  Told the bell man that I needed a cab at 4am the night before I left. Asked for my cell and told me the cab driver would call me when he got there. Seemed standard enough. Got a call at 4am, great right? Wrong. He called one of his buddies to drive me in a standard car. Not a cab. WTF?

    The best part of the stay was the free wi-fi for being a Hilton Honors member.  Um, yeah.  That's pretty much the only nice thing that I have to say about this place.

    If you are coming to LB, I would pick another lodging option.  I know for a fact that next time, I will.

    08/07/12 | Link | Rating: 1.0
    87. Alex F.
    I'm a wedding planner and recently did a wedding her for a couple of mine and had a very good experience with catering manager Joe and his Banquet Captain Rhonie the day of the wedding. Joe was very attentive to every email and request that I had and Rhonie is one of the best banquet captains I have had the pleasure of working with. Definitely recommend this venue to couples looking for the most bang for their buck!

    25/11/13 | Link | Rating: 4.0
    88. Mike A.
    What a fucking dump!

    The lobby looks great and the outside courtyard deceive you into thinking this is a high end property. Well, I should have checked yelp before booking a room here. There was a great deal when you stay 3+ nights, so I grabbed it.

    The adventure started as soon as I checked in. The first room they put me in was on the top floor and as soon as I walked in, there was this loud noise that was coming through the wall. I went outside to check what room was next to mine, as is sounded like there was a treadmill going full speed.
    I went downstairs and got another room. Walked in to find the window partially open. Closed it and turned on the a/c. The smell in the room was horrible, it was musty and stale; which I guess explains why someone would open the window. I was in no mood to keep running up and down looking for a good room. I settled in for the night.

    The bed was uncomfortable and I had a hard time falling asleep, partially due to the stale odor that permeated this shit hole.
    At about 2:30am, still awake I decided that come morning I am getting out of here.

    In the morning, I discovered just how bad of a shape this place is really in.
    With bright morning sunlight coming in, I saw filthy stains and spots all over the carpet. The bathtub had grime and mildew all over the caulk in the tile. The tub and shower looked like something you would find in a $39/night Red Roof Inn.

    I don't know what the hell is going on here, but if I was a Hilton (preferably not that dumb ass Paris), I would not want my name on a property like this. This place needs some serious remodeling!

    12/08/11 | Link | Rating: 1.0
    89. Jade N.
    I travel to the LB area quite often for work.  The usually offer the Government per diem rate which is always a plus!  The hotel itself is very nice and overall I have no major complaints as it fits the purpose intended.  Here are my thoughts

    Pros
    -Nice, clean, newish, and modern
    -Rooms are very nice with comfy beds
    -Breakfast included for diamond members was very good. It was a full breakfast.
    -Very tall building and I was lucky they gave me a room on a high floor so I had a great view of the harbor and the Queen Mary.
    -nice Peter Thomas Roth sample size toiletries

    Cons
    -Not sure why, but this place smells very floral, like a wannabe Vegas casino.  I'm not a fan. It gave me a headache
    -Parking is a BIOTCH!  Seriously, they only have valet which is 20 dollars per night and self parking which is 15 per night.  I really didn't like the fact there is NO OTHER parking then on site.
    -I feel like there is no really simple way to get here.  Because of the way the roads are around this hotel you always have to drive around the block to get anywhere. Its not inconvenient (its a 2 min drive around the block), its just a total pain in the ass.
    -Free Internet connection for Hilton Diamond members but it was pretty slow
    -no washer and dryer, only dry clean

    While not my first choice, its a nice Hilton property and not a bad place to stay. I would reccomend this place for the typical business traveler, or anyone wanting to visit the LB area.  However if you require longer than 1 week stays, I prefer a hotel where parking it a bit easier and a place where there is a washer and dryer. If you fit that criteria, check out the Residence Inn Long Beach.  Its brand new and meant for longer stays.

    29/01/12 | Link | Rating: 3.0
    90. dino p.
    nice stay at the Hilton Long Beach. room was pretty basic but clean. partial view of the harbor & the Queen Mary. Service was great, check in/out a breeze, valet and house keeping top notch. close to all the restaurants on pine and near the harbor. never used the shuttle, walked the 4 blocks to GEORGES GREEK, HOOTERS etc.

    18/05/14 | Link | Rating: 4.0
    91. Mike G.
    Stayed here for a wedding, total of about 45 people in 15+ rooms.  

    First, let me say that the front desk was very kind and helpful, each and every time we spoke with them.  A+ Service there.

    What really brought our stay down was the food and beverage supervisor, Jesus, and his bartender.  Since the wedding was over at 11, and the hotel bar usually closes right then, we made arrangements with the Hotel Manager to have the bar stay open later.  This was to accommodate the roughly 30-40 people who were returning to the hotel and keep the party going.  We arrived, and at 11:15, were told that last call was in 5 minutes!

    I spoke with Jesus, the food and beverage supervisor, about staying open later.  He gave about 10 minutes of excuses.  He tried saying his liquor license didn't allow them to stay late (which he admitted was a lie, he can serve until 2am), saying he couldn't justify the overtime (with a packed bar and one bartender), and then saying he didn't want the liability of over serving to someone who was driving (we were all staying at the hotel).  He was trying to BS me, and we called him on it.  

    After his "concerns" were abated, he agreed to stay open "as long as people are buying drinks."  Over the next hour and change, his bartender continued to tell each of our guests that they were having "last call," and refused to open tabs.  The bartender even solicited higher tips from our guests to stay open.  

    Everything else about the hotel was great... but the frustration created by the bar staff really put a damper on our evening, and created a lot of stress to the few of us who were trying to ensure our guests had a good time.

    28/10/13 | Link | Rating: 2.0
    92. Reuben P.
    from the perspective of a photographer:

    not the best hotel to shoot in. however, i love the headrest of their beds. Beautiful, lush green and matching sheet covers.

    30/04/13 | Link | Rating: 3.0
    93. Ronda A.
    Older hotel, but the room was clean and in working order. Don't be shocked at $17/day charge for parking. You are in downtown Long Beach, after all. The hotel itself was just ok. I'm glad I got a deal on Priceline. I could not see myself paying full price for this Hilton location. Upon checking out, I ended up with restaurant charges to my room when I never dined at the hotel. The front desk were helpful and eager to assist. They happily removed the charges, but had no explanation of how something like this could happen. I will never seek out a reservation at this HIlton location, but don't mind a heavily discounted deal.

    08/11/13 | Link | Rating: 3.0
    94. Sarah B.
    Overall, very underwhelmed.

    On the downside:  Spent a two-night stay here for business, and I'm glad my company paid for the trip because I would have been upset to have to personally pay for such a lack-luster stay.  The room was adequately furnished and very clean, but the walls were extremely thin - I could hear my next door neighbor yawning.  The wi-fi connection was abysmal both on my laptop and cell phone - good thing it was free.  The entire building was permeating with a really odd smell, too - kind of smelled like a refinery (a weird chemical smell that you couldn't get away from).   Food in the hotel restaurant was tasty, but overpriced.  And I was terrified of the elevators...one time, it stopped on every floor but the doors wouldn't open.  Several times the doors would open before the elevator had actually stopped moving.  Awful and scary.

    On the upside: front desk staff was helpful and  the gym was clean and well-stocked.

    Given the opportunity to stay here again, I'd rather find a value-type motel where you pay less but get the same thing.

    26/04/13 | Link | Rating: 2.0
    95. Kelly C.
    I had a horrible experience with these people. The hotel itself is nice and is in a convenient location but their front desk staff is a nightmare to deal with.

    We Checked in after flying all night, my husband checked us in and I ran back downstairs to the car to get something out. Stupidly, I did not ask my husband which room we were in which was totally my fault. However, when I approached the desk to explain to the front desk that my husband checked in and I wasn't sure which room we were in I was met with three blank stares. I was struggling to hold on my bags. I explained the situation to them again. Now I understand that they can not just give out peoples room numbers, but this was the girls suggestion: "Why don't you go up to the room and ask your husband what the room number is." My response: "Ok, I actually don't know my room number so if you could maybe just call up there for me that would be great."  This was met with a blank stare again. I again asked her to call up to the room. This is what she said, "What is the room number?" I set down my heavy luggage and explained to her that I do not know my room number and that this is why I was standing at the front desk asking her for help. I asked her if she could look up the room number by guests name. She says she can. I have his cell phone in my bag, so I can't call that.

    She looks up the room number, and calls up there. I ask her to give me the phone, but she will not. She tells me that my husband is in the room and that I can go up. I ask her what the room number is. She says she can't tell me. I ask her to call again, and ask my husband if it is OK if they give me the room number. They won't. She says hotel policy prevents them from giving out room numbers. I ask her if she can call up and ask him to come down. She says again hotel policy prevents them from giving out room numbers.

    At this point, I begged her to please just call a security guard and have him walk me up to the floor. 20 minutes later, a security guard appears who treats me like I am a criminal. He rides up in the elevator with me without saying a word. He makes me wait at the end of the hall while he goes and pounds on our room door. He tells my husband that "some person has been trying to get into this room". I yell from the other end of the hall that it is me, and I am not some crazy person. The security guard tells me to stay put. My husband looks down the hall and yells at the security guard to let me come in.

    We were there for a work trip, and our wifi was not working. We went down to the front desk to tell them it was not working.

    Me:"Hi there, our wifi doesn't seem to be working in our room"
    Front Desk: "this hotel has free wifi"
    Me: "Yes, but mine isn't working"
    Front Desk: "you need to like, choose, the network.."
    Me: "Yes, I understand. I work with computers for a iving. We are not getting a siganl in my room so I am unable to work from this hotel. When I called you guys said you had in room wifi."
    Front Desk: "We have free wifi in rooms, you need to access it on your computer".

    (I give up and walk away....)

    Several more incidents like this occurred involving questions about parking, and where things were. It was just very frustrating.

    30/11/13 | Link | Rating: 2.0
    96. Pascha S.
    The staff was very courteous  and extremely friendly. I'm guessing the compensation was due to the   lack of cleanliness in the rooms.... We had to have our linen changed (dark colored spots) as soon as we got to our room, the floor still had crumbs ( peanuts) on it. The lounging chair and Ottoman had stains (ughhhhhh) on it. Last the closet door look like it had been jimmied.

    02/03/14 | Link | Rating: 2.0
    97. Shannon K.
    We stayed here for a night last September... We got a good deal so it wasn't too bad.

    We had to wait a while for check-in, there was only one person and there were quite a few in line...the guy was nice. They gave us 2 keys, one didn't work..no big deal. The room seemed clean, but someone had already filled out the room service paper saying what they wanted for breakfast. Odd. We had a (very small) balcony, that was nice. Some of the fixtures were broken; the tub faucet moved all around, bathroom door didn't lock and towel rack kept falling down. We had an appetizer and a couple drinks in the restaurant in the lobby and the server seemed like he didn't want to be there. Drinks were eh.

    Like I said, we can a good deal, but if this is what the Hilton experience is, I'll find myself a best western next time.

    27/04/13 | Link | Rating: 2.0
    98. Debbie T.
    So I stayed a night at the Hilton for a conference and as I was walking in the parking garage I tripped and fell spraining my ankle. When my friends tried to get me help by getting a wheel chair I had the worst hospitality experience I've ever had.

    They took over 30 minutes to get the wheelchair to me. The member of the staff that was supposed to be helping me moved extremely slowly, doubted that I was even hurt, and was extremely rude to me and my companions. He really made it seem like we were burdening him and he really didn't want to be there. He even blatantly told me that my friends were talking too much, even though they were just trying to get me the help I needed.

    When we asked if the hotel had a first aid kit or some ice and an ace bandaged, he replied, "We're a hotel not a hospital. What do you expect?" This condescending attitude was carried throughout the whole experience. As we were waiting for my friend to pick me up from the lobby to take me to the hospital the man ask, "Why is she taking so long? Did she fall down too?"

    I was so shocked by this rude behavior. I feel that if I pay as much as I did for one night I should be able to expect good customer service. I was really disappointed. I felt rushed off and that my injury was annoying to them. In a stressful situation like that I think some effort should have been made to put me at ease, not cause not stress and frustration.

    Bottom line: not happy.

    05/01/14 | Link | Rating: 1.0
    99. Tom C.
    First of all, we held an event in the Catalina Room, and the staff.....EVERYONE from the Bellmen and Maid Staff, to the Front Desk, Catering Staff on up to the General Manager were extremely nice and professional.  Seeing and feeling the general atmosphere as harmonious is a big thing for me.

    They were able to make what started out as a fundraising house party, to a fundraising hotel party by giving us an ideal venue, a great catered event, a block of rooms for our guests, not to mention the Presidential Suite (which I swear is 5 City Blocks long!)

    The hotel is genuinely a nice hotel, conveniently located by the beginning of the 710 Fwy and co-located with the World Trade Center in downtown Long Beach.  Access was easy, quick, and we look forward to holding our event there again in the future!

    If you'd like to be treated right, this place comes recommended.  My only complaint or concern rather, which I was told they were working on correcting, was the wi-fi.  If that's my only complaint...they must be doing something right!

    A huge SHOUT OUT to the Catering Department, the Maid Staff, The Restaurant, the Front Desk, and our Bartenders...  YOU ALL MADE OUR EVENT EXTREMELY PLEASANT!

    Thank you!

    10/09/13 | Link | Rating: 5.0
    100. Rick S.
    Bottom Line - Hilton brand hotels in the Long Beach area are limited, so you're stuck if you want to stick with HHonors for points. As far as this hotel, it's conveniently located off the 710. If you're sensitive to noise, stay away from the top 4 floors during the summer months because the air conditioning machine for the building is on the roof and it vibrates throughout the walls. (15th is the highest floor, with 14 and 15 being the executive floors.)

    I checked in on the evening of Sunday, 17 July 2011 for 5 nights, and they put me in a room on the 14th floor. The vibration from the air conditioning machine on the roof was so loud that I had to request being put into a room on a lower floor due to the noise preventing me from falling asleep (even after taking an ambien). They put me on the 8th floor, and the noise was low enough that I could sleep fine. As far as rooms go, the room on the 8th floor was identical to the one I had on the executive floor (on 14). The view is pretty much the same, too.

    Service was lacking. Beginning with the gal at check-in... she was stand-offish with me and it was clear that she didn't enjoy her job. She didn't listen to me when I asked how to get in/out of the parking garage since it's included in my rate because she responded with "parking isn't free."  She could have taken a second to look at my rate and see that parking is included in the rate I had booked.  

    My other complaint (other than the noise from the A/C machine) is that the carpet in my room on the 8th floor was filthy and had a lot of spots and stains. I called housekeeping to clean it but the person who operates the carpet shampoo was already gone for the day.  They assured me that they would shampoo the carpet the next day, but it never happened. The housekeeper who came by for turndown service made a comment that "oh, they never came?" but still nothing was done. Also, I called for fresh towels one night (I ran out because I used some bath towels to cover up the gross carpet spots), and it took 90 minutes (and 3 calls from me) before I got my towels. Ughhhh!!!!

    As a DIamond VIP, this is is the only hotel that I had to decline being put onto the executive floor. They offered me free breakfast to make up for the filthy carpet, but I already get free breakfast with my status with HHonors. Wifi is also free if you're Diamond or Gold. Otherwise, you'll have to pay a fee. Parking is not free for anyone.

    18/07/11 | Link | Rating: 2.0
    101. Steve N.
    3 star hotel that felt like it was at least 4 star, I am a fan. Maybe not the mattress, but everything else was good. I liked the feel of the place. Our little balcony was great! Being able to step outside was kinda nice. The gym was one of the best at a hotel that I've seen. The pool was not used by anyone during my stay, but it looked nice. The bar/lounge got popular as the evenings progressed, but we didn't spend anytime there.

    07/12/13 | Link | Rating: 4.0
    102. Margaret H.
    The last time I stayed here it was great! This time was not so great. The staff in the hotel were very friendly and accommodating even though there was an error with our room regarding a 'romance' extra we thought was pre-arranged when we booked a few months ago. We were supposed to have a bottle of champagne and chocolate dipped strawberries in the room upon check in. Anyway, they brought them up right away (less than 3 minutes passed). Champagne was decent and strawberries were tasty!

    We ordered dinner and desert for room service. We split a ribeye steak with baked potato/creamed corn and a side of pigs in a blanket, and had their berry cheesecake for dessert! Very yummy!!

    The room was pretty quiet since its the executive center and there are no children or young people running around being obnoxious which is a problem that we've had with most hotels. And if there was anyone running around being crazy, we certainly didn't hear it! :P

    The reason why this place gets such a low review from us is because we were rudely awoken at about 6am by protesters with megaphones screaming at the building along with all the guests who were coming and going. As a person with an anxiety disorder, this was quite terrifying and not what I wanted for a relaxing anniversary with my husband.

    I realize that people feel the need to speak their minds, but I wish they would do so in a less selfish manner rather than punishing innocent hard working people who are just trying to get one night of rest.

    In the future I will be sure to stay someplace else so that I don't have to be terrorized by self-important jerks who don't care about anyone but themselves and have no consideration for humanity. Shame on them, I hope that one day in the future (if they live that long) the exact same thing happens to them so they know how it feels.

    People like that need to get a job and stop being a cancer to society. They aren't helping anyone by screaming at a building.

    01/11/13 | Link | Rating: 2.0
    103. Raena L.
    Although this is a "Hilton", do not expect the service you might have experienced at other Hilton locations. Yes, the rooms are clean, and the lobby bar pours a mean drink, but I stayed here as part of a wedding party, and the entire weekend was a complete nightmare due to the staffing at this location.

    A brief rundown of things that went wrong:
    1. The wedding suite they had reserved was "overbooked", so the bride and groom did not have the suite they had booked MONTHS in advance the night of their wedding

    2. The bridesmaids and the bride-to-be were supposed to be staying in a suite with a king bed, a living room that had a pull out couch bed, as well as an adjoining room with  two double beds. There were 6 of us. Not only were we told after arriving that they had "overbooked" the adjoining room so we no longer had it, but that they would offer us a room down the hall. (The point of the entire room was for the bridesmaids to stay with the bride). We declined and opted instead for cots to be brought to the suite. They brought two cots and left. We attempted to pull out the couch bed and to our surprise, that wasn't even a pull out! We had to order another cot! To make matters worse, they kept trying to get us to take the room down the hall, when we should have just had the adjoining room, and the "overbooked" guests could have moved down the hall. They also delivered chocolate covered strawberries and champagne to us after the room debacle, we assumed as an apology. No no no, they INCORRECTLY delivered the strawberries and champagne, that should have been for the wedding suite, to the bridesmaids, the day before the wedding.

    3. The morning of the wedding, the groom received a call in his room stating he hadn't checked out, and needed to vacate the room immediately so it could be cleaned. . .the room he had booked for THREE DAYS, this was day 2 of 3. The staff member on the phone made him walk down to the lobby and provide email-proof of his reservation before he could stay.

    4. Gift bags that were supposed to be handed to guests upon checkin at the front desk were not passed out unless the guests knew to ask for them.

    5. We had email communication with the wedding planner that works for the hotel stating we had planned to have the wedding after party in the "suite" the bridesmaids had stayed in. The wedding coordinator told us that the suite was definitely big enough to have the wedding party plus guests. After we returned from the wedding, approximately 11pm, the bride and the bridesmaids were the only ones in the room, and we were attempting to shimmy the bride out of her dress when SECURITY came, telling us we were too loud. We didn't have music, we didn't have guests, we were simply getting the bride out of her dress. Security told us that if they had to return we would be asked to leave.

    Now, I understand that if we were loud, or disrespectful, or drunk, or obnoxious  this would have been appropriate. But we were not.

    I could keep going. But in short, I will not be returning to the Hilton in Long Beach.

    Oh, and they over charged us for parking. . . twice.

    17/11/14 | Link | Rating: 1.0
    104. Zach P.
    We stayed at the Hilton Long Beach for a wedding  The bride and groom had a discounted block rate if you were staying for the wedding.  So when I called to book the room, I was quoted the regular rate.  I told her that I was told that the blocked rate was lower.  In her condescending way, she stated that I was incorrect and didn't bother to look into it further.  OK, so I booked the room and let the groom know.  In the end, it was all corrected, but was handled unprofessional.

    Fast forward to check in.  I arrived at 11:30 AM. with my tuxedo and everything needed for my overnight stay.  I was told that room was not ready and that check in was at 3:00 PM. Knowing that I was part of the wedding party, I explained that the wedding started at 2:30 PM. and I needed somewhere to change and get ready.  So I was told to try back at 1:00 PM.  

    I called at 1:00 PM., nope room not ready.  Then 2:00, not ready yet.  Are you kidding?  Not to worry, I was told they would hold the room until after the wedding which ended at around midnight.  Then the same thing happened to the groom's mom and the groom had to go down and raise hell.  We were finally given our rooms just before we needed get ready.  We were told that they were trying to get us on the same floor.  Obviously their priorities are out of whack.  

    Aside from that, the stay was OK.  The rooms are starting to show their age.  There is some cool decor with historical pictures of Long Beach, but unfortunately, that was the only highlight.

    25/06/12 | Link | Rating: 2.0
    105. Ken T.
    Looks great in lobby, but the room was horrible. 1. Blood or wine on bed sheet 2. Smelly bathroom 3. The a/c was so stinky 3. Power outlet was not working. 4. $17 for self parking 5. Old fashion room 6. 13th floor?

    19/04/14 | Link | Rating: 2.0
    106. Debbie H.
    I had a great stay.  Was here on business and didn't need a car so I can't speak to the parking situation.  It was a $22 taxi fare from the airport to the hotel and everything else was within walking distance for me.  Several shopping opportunities and tons of places to eat.  The hotel restaurant was decent food and there were numerous choices both at breakfast and dinner.  Comfortable clean room.  Friendly staff.  I positively loved the fitness center!!!!!   Not your typical treadmill and bicycle but an ACTUAL gym with free weights, cybex machines and the cardio stuff.  Perfect.  I'm coming back in June and I will be staying at this hotel.

    29/01/14 | Link | Rating: 5.0
    107. Robert P.
    I have to say this place has been very consistent.  I have stayed here many times and have never had a bad experience.  Great location, great service, and very clean.

    12/03/14 | Link | Rating: 5.0
    108. Jeff L.
    I stayed here just for one night but I was treated great. Bryan who checked me in was very accommodating and and set me up in a nice quiet room up on the 12th floor. The buffet was your standard fair except they did make a nice omelet. The cool thing was you just order it from your waitress. I attended a conference there and for lunch then venue prepared a very nice boxed lunch. All in all very good and I'd stay there again. Wish I had more time to explore.

    12/11/14 | Link | Rating: 4.0
    109. Paul H.
    Well, I think it was good.

    They must have been WAY overbooked as I was upgraded to the Presidential Suite, (That gets them four stars!) and I don't have NEARLY enough Hilton points to have earned that.  Hotel is showing a little wear, but it's in a nice (commercial) area of Long Beach, and it was an easy walk to the main waterfront/restaurant district.

    Strangely, what the Presidential Suite did NOT have was adequate lighting!  In fact, there wasn't a mirror in the entire suite that had enough light to comb my hair or tie my tie.  Don't know if that is the case in the normal rooms, but I found it very peculiar in the deluxe suite.  And for that matter, the layout of the entire bathroom was very awkward, with the rack of bath towels located clear across the bathroom from the shower.  Did I think to get a towel BEFORE getting in the shower -  Nope!

    Nice place, but not a home run.

    08/09/12 | Link | Rating: 4.0
    110. Larry B.
    This hotel is very nice. The entrance is very wide open and clean. Waterfalls are in the front. The staff at the front desk was nice and attentive.  The only reason I knocked a star off is because the valet car service needs some work. Many of them stand around and pay you no attention when you drop your car off or try to leave the hotel and need the car retrieved. If they improved that then the hotel would be excellent!

    14/02/14 | Link | Rating: 4.0
    111. Lia B.
    Currently staying here now for the long beach marathon.  I am so underwhelmed for the price.   First of all this room cost me 300 which is fine- if this was a 4 star hotel with 4 star amenities.  But it's not.  Really there's not a lot wrong with the place BUT  it doesn't warrant the price, there is nothing overwhelmingly special about it, and really the staff isn't  friendly or accommodating at all.  Also knowing I booked the room for the marathon, and KNOWING what time the race ended - they made checkout time earlier than my finish time for the race- I basically have to pay them an  extra 50 to keep the room so that I may take a shower after I run 26 miles OR I have to leave my luggage with them at like 5 am.  This place adds more stress than it's worth I wish I had stayed at the Hyatt.

    12/10/13 | Link | Rating: 1.0
    112. Terrence C.
    This would probably be a 3/5 or 4/5 review if they hadn't stolen items from my room and abdicated responsibility. It's a clean hotel for a reasonable price (though the $17 parking is a bit annoying). But no, the fact is that they stole from my room. I left behind my iPhone charger (which is worth what, $20 at most?) and when I came back a little later to pick it up they said nothing had been turned in. Now, you might think that I was just absent-minded and -thought- I'd left it in the room, but the kicker is that the person I was sharing the room with also saw it as he left...but he didn't think to take it with him because he thought I was coming back to the room. I wasn't, so I came back to the hotel when my business for the day was done, to find out that "nothing had been turned in".

    Of course, it's not necessarily the housekeepers who stole. It could very well have been that they were honest and turned the charger in to management, who stole it. But the fact of the matter is that someone did, and that's unfortunate.

    Oh also the walls are kind of thin -- I heard the neighbours having some pretty loud sex at 3am. No big deal, people have sex, but I felt like I probably heard more than I needed to.

    04/11/13 | Link | Rating: 1.0
    113. Janice F.
    Very loud staff.. Constantly letting service doors slam shut.. Hotels are a place for rest and relaxation.. It's a nuisance to people trying to rest.. Very unhappy with the lack of sleep I got bc of this.. Your housekeepers should have courtesy towards the people of your hotel

    26/06/14 | Link | Rating: 1.0
    114. Melissa R.
    One bad apple out of about a dozen experiences isn't bad.  Shuttle service, front desk, and bellmen were all beyond helpful with the exception of the one front desk guy who copped attitude when I asked for a late check out.  It's cool bro...if you are fully booked and can't accommodate me it's no big but, to act all sour and hang up on me???? Whaaaaat?!?!
    He is responsible for the star decuction.  That and the walls are super thin and you can hear EVERYTHING. Example: my neighbor had a strong, and heavy stream...if you know what I mean.

    12/03/13 | Link | Rating: 4.0
    115. R Q.
    Disappointing stay here at Hilton. No wifi in rooms. Pool never available - always "broken" or closed. Dirty fitness center. Poor front staff. Expensive room rates and parking. Took 72 hours or 3 days and 3 requests to manage any requests or issues when here for a week long stay.

    14/06/14 | Link | Rating: 2.0
    116. Drew M.
    This review is for the Executive Meeting Center.

    Came here for an MBTI Certification, and although we had minimal interaction with the staff, I was overall quite pleased with the space.

    The meeting room was always immaculately clean, with coffee ready, and a good selection of snacks to nibble on.  Would have like some healthier options, but sugar is always good for long days.

    Parking was quite expensive (thankfully ours was discounted to $5/day), but usually it would be $17/day if you parked in their lot.  

    I would use this space for a conference and probably be very happy with it.

    4 Stars.

    05/11/12 | Link | Rating: 4.0
    117. Samuel Y.
    I change my mind about Hilton after staying two nights in Hilton Long Beach.
    That location is horrible !

    09/01/14 | Link | Rating: 1.0
    118. Aaron T.
    Recently renovated to 2005. With half assed wifi , a cheap flat panel tv and no refrigerator it's a great way to move your self back in time ten years and feel young again. Also we truly felt like we were in California when our room smelled like weed when we first showed up!!!!! They did a great job of polishing this 15 story turd. The people are nice and the bed is comfortable . If your drunk and need an expensive place for you and a hooker to freebase at, this is your home.

    23/03/14 | Link | Rating: 2.0
    119. Susan G.
    We were booked into this hotel through a tour group with other parents who had come to see our kids' high school band march in the Rose Parade.  So we basically used the hotel for sleeping and showering and did not use a lot of the other amenities.  We did use room service and ate once at the hotel restaurant.  Room service was a bit disorganized, but the food was good when it arrived.  Restaurant was adequate, but I did not find the menu or the food to be anything special or exceptional.  The room was nice and comfortable - I was surprised at how large the room was, and the bathroom was very spacious. I would stay here again if traveling to Long Beach.

    09/01/15 | Link | Rating: 4.0
    120. Anthony V.
    Worse experience ever. I don't know where to start.

    1. They completely messed up my reservation for 2 days and booked 2 rooms for me on same day.

    2. Managers completely tried ripping me off $20 and argued that the rate doesn't apply because it's not a weekend.......then he reads it's direct from Gm and say fine I'll honor it this time go. I responded that's it he said yes go.

    3. Went to room and was so outdated it's hard to belive. I was here 2years ago and it got worse.....how is that possible after a remodel.

    4. Parking was nightmare. The parking staff made me go back on 3 occasions cause they couldn't fined anyone staying in my room.....omg. Then they asked me for I'd # plate number and all my personal data. Omg ever heard of identity fraud why would I give all that. I may as well have given my ssn.

    5. My last night was horrible too the bathroom kept making a tapping sound all night. When I called to report I was told to go down and change rooms......are they serious.....wow.

    All I can say is never again.

    29/07/14 | Link | Rating: 1.0
    121. Diana M.
    My bf and I had 3 day seminar  here and although we didn't stay in the rooms the service of the hotel and the executive meeting rooms were absolutely beautiful!

    16/06/14 | Link | Rating: 5.0
    122. Anthony A.
    This is one of the nicest hotels of a hotel chain that I have ever stayed at. Their bar is very well-stocked with excellent food that you can order for appetizers ranging from about $8-$10 for bar food. The only one complaint that I have about this Hilton Hotel is there breakfast buffet. We were given complementary breakfast buffet tickets which included cereal fruits milk orange juice etc. for upgrade charge of four dollars you can also have bacon eggs French toast sausage breakfast potatoes etc. the eggs were by far the worst I have ever seen anywhere. They were extremely runny the sausage was hard and the French toast was dry. A charge for four dollars of that breakfast alone would've been a rip off. NASTY BREAKFAST BUFFET!

    11/06/14 | Link | Rating: 3.0
    123. Carlos E.
    Pro's
    Big clean modern rooms
    Typical amenities
    HBO
    Nice staff

    Con's
    Weird self parking area
    Noisy refrigerator
    At the time if this review (12/14) A LOT of construction noise despite being 7 stories high. I'm a light sleeper so to wake up to constant jack hammering and other annoying sounds so early made me want to give this negative review. Ask for a south side room not the north side!

    14/12/13 | Link | Rating: 3.0
    124. Matt S.
    Pretty much run down house. Windows appear to be particularly old and do not block traffic noise off the room. Design is outdated. The sink was broken and the shower head needed to be descaled. Not very welcoming staff and definitely not enough personnel at the front desk. At least those times that I was there. Stayed for only one night and will pick another house next time.

    02/07/14 | Link | Rating: 2.0
    125. James L.
    We just had our wedding here about a month ago and everything turned out wonderfully!  We had a group of about 400 guests so it was pretty hard finding a good-looking venue that would be able to accommodate our number .  The Hilton, however, met our expectation.  

    One thing that's definitely worth mentioning is the reception area.  The hotel basically had the entire 2nd floor reserved for us.  This included the banquet hall and several other smaller rooms where the groomsmen and bridesmaids used to get ready, and a huge hallway where we set up the candy bar and the photo-booth.  

    Also the food was delicious.  If you don't know already, not all Hiltons have the same menu.  The Longbeach Hilton has a great chef who created a personalized dish (including beef, chicken, shrimp and vegetable) for our wedding.  

    But what made the entire event so pleasant was the manager/organizer Joe D'Aprile.  He patiently walked us through what we would expect for the wedding day, endured through the numerous changes we (me, my wife, and my parents) made to the contract, and punctually returned all phone calls when we had a question or concern.  He even went to the lengths of arranging 3 taste testings since everyone in the family wasn't satisfied with the menu (the last of which was a week before the wedding!).  I guess I can keep going on and on, but just wanted to say thanks Joe for all your help and support.  You definitely alleviated a large amount of the stress that comes with wedding planning.

    28/07/14 | Link | Rating: 5.0
    126. Kelly C.
    Stayed here in April 2013 and had a good experience. This Hilton has all the amenities that I need: wifi, mini fridge, lots of easily accessible outlets, hair dryer, nice lighted makeup mirror, Peter Thomas Roth bath products, nice sheets & pillows, blackout curtains.

    We received friendly service & and it was quiet on the night we stayed there.

    The BEST thing was that my husband left his laptop in the room by accident and they were able to FedEx it to us the next day. The first time he called they said it wasn't there, but after a second call they had found it and were able to get it back to us. WHEW!

    08/08/13 | Link | Rating: 4.0
    127. Ricky M.
    When I stay at a Hilton in a big city I expect a clean, luxurious hotel, with an extra nice staff... well this Hilton kind of lacks all of those. This hotel was re-modeled but they did a sloppy job on doing so and just seems dingy and dirty. The bathrooms got a half remodel and don't match the rest of the room, The staff is uneducated and not very helpful not to mention not very friendly except for the valet staff. The restaurant is horrible for breakfast since they offer a buffet but its always out of food well for me it was 3 days in a row. They also forgot to enter my hilton rewards number so i never recieved any points for my stay so I stopped by the front desk and they pretty much blew me off and told me to call hilton honors directly never has anyone from any Hilton hotel has ever done this..For me being a huge Hilton fan I was pretty disappointed with this place and probably wont stay here again. The perks to staying here though is the free courtesy shuttle they have and also the location. Its very close to downtown.

    08/07/14 | Link | Rating: 1.0
    128. Robert B.
    Decided to get a room here for the company party. For a Saturday, it's pretty empty and initial reaction is... underground parking sucks.  Check in desk is all the way in the corner and is tiny.  I got the pleasure of getting a supervisor to help me...very quick check in but something was missing. Anyways....you need a key to use the elevator...My room had a single bed and a pretty cool view. Room looked clean and had a fresh smell.  The bathroom is tiny and doesn't match the room. Think Vegas style room with a Motel6 bathroom. Nice tv though. Hard to rate this...but...
    by Hilton standards...3/10
    by regular hotel standards...5/10

    17/05/14 | Link | Rating: 3.0
    129. Cec D.
    Not impressed. Nice staff but the hotel itself is a bit worn/smells stale, tvs are outdated, the cable is fuzzy, pool is 3 feet deep and you gotta pay $10 a day for wifi. It is a touch far off the strip from the restaurants, bars and coffee shops although they do offer a complimentary shuttle.

    16/03/14 | Link | Rating: 3.0
    130. candice g.
    The boyfriend and I stayed here for one night over the valentines day weekend and we're pretty stoked to get such a great hotel room through hotwire. . The room itself and the staff were great .. There were some things that I do have to comment abt..
    We had to switched rooms because the first one we checked In to felt really unclean. When we first walked up to the door there was still room service plates o. The floor.. The room strongly and I mean strongly smelled like bleach when we entered and I had sat down and moved the Ottoman and on the floor layer a broken wine glass and a cork. . Gross..
    They were accommodating and sent us to a new room right away.. they're window were really dusty on the outside and their pool areas was small and all the poolside chairs were old and ripped.
    The pool is open from six in the morning until 11th
    So we went around 830am because the day before there were too many prople.. When we did go there was beer bottles and such from the night before left  there in the bushes and the floor and after taking an extremely short dip in the jacuzzi it was clear the pool hadn't been cleaned either. Gross.
    I just feel like such an epic hotel like the Hiltons should have been better maintained than that. I thought I was going to have a chance to experience luxury but it really just felt like a whatever hotel and I am really glad to have gotten the discount o hotwire because I totally don't think it was worth the full price they're asking.
    The breakfast they provided was really really good though
    But overall all I probably won't be back
    At least until I feel cleansed of the gross pool water
    Sorry guys..

    17/02/14 | Link | Rating: 3.0
    131. Denise S.
    I stayed at this hotel last Saturday night with my 92-year-old mother, Who has a walker due to her arthritis. When the reservations were made, we asked specifically for an accessible room, with an elevated toilet seat, because it is difficult to stand up with her arthritis. She assured us that all the handicap accessible rooms, had elevated toilet seats. When we checked in, I asked her if they had elevated toilet seats, and she proceeded to tell me no, none of the accessible rooms had elevated seats. ( strike 1)  As we were walking away from the front desk, my mother said to me "I hope we don't have a rooftop view, because it seems that's all I get when I check into a hotel". I turned and asked the front desk person, if we had a rooftop view. She said no, just a view of the city.
    The bell man opened the door, and we had a gorgeous view of a rooftop. I explained to him about her telling us we did not have a rooftop view and no high toilet seats. ( strike 2) He said he would get right on it to see if he could change our room. I did not need an accessible room since none of them have the high
    toilet seats.
    But they were completely booked due to a convention. He apologized and said he would see what he could do. He came back with two coupons for free breakfast for the next day, which we did not use because we had other plans for breakfast, and also the free code to the Wi-Fi. I'm sorry, but if I am paying $200 for a room with a rooftop view and no High toilet seat, along with $17 for self parking, you can do better than two free coupons and Wi-Fi. Take off the parking or something I am already paying for.
    The shower had mold all around the bottom row of tiles. It was really disgusting. Do not stay in room 425 until somebody cleans that mold out of the shower! ( strike 3)
    AND there were no mirrors in the room at all! Just one medium size mirror in the bathroom! When you have two females in a hotel room, you cannot have just one mirror.! There really needs to be one in the room! Are you saying handicap people don't want to look into the mirror?
    Last thing, when you were waiting for a ride in front of the building, they need to put a bench out there for people to sit on. Especially if someone has a walker.
    Very disappointed in this hotel.                                           Denise S.

    24/09/14 | Link | Rating: 1.0
    132. Squirrel C.
    I had stayed here years ago and thought of it as just an average Hilton property. Nothing has changed. It's still basic Hilton. You could take the room and put it in a Hampton Inn and wouldn't be able to discern the difference, except at Hampton you'd get free breakfast, fee wifi, free parking, a pool and a small fitness room. So what makes this property different? Not really much. If you're going to put your flagship nameplate on a property, at least make it worth the extra cost.

    Here's an actual photo I took of the view from my window (Room 303). No, nothing is wrong with the photo, that's a solid concrete wall. No joke. I'm surprised they have the housekeeping keep the curtains open after cleaning. Is it really something they want the guests to first find out when entering the room?

    Wifi is $9.95 per day per device, but it was very spotty in my room to the point that I had to reconnect each time if I stepped away from my device for a period of time.

    Parking is $17 per day with in-and-out privileges.

    My advice, if it's your own dime, stay somewhere else.

    23/10/13 | Link | Rating: 2.0
    133. Thao L.
    I'm so disappointed with this hotel. My husband and I checked in here tonight with our infant baby. We asked for a pack and play for our baby. The person helping us told us they'll have it sent up. After 10 min I called down asking about it, she said its on its way up. Another 10 min passes and I call back. Another girl says she'll call maintenance about it. Another 5 minute passes and still nothing. It took another 2 calls and a total of 25 min to get the pack and play up to the room. Really frustrating.

    10/10/14 | Link | Rating: 1.0
    134. Stas O.
    This place is pretty nice for the price.. Unfortunately they do not have a complimentary continental breakfast, but they do have free wi-fi..

    Im a big fan of FREE, and when there isn't a FREE continental breakfast, it just makes me soooooo sad!

    On the plus side, if you have 15.95 a person to eat some breakfast, it might just be worth it. Have not tried the breakfast here, but I know at their SISTER HOTEL the DOUBLE TREE, the BREAKFAST IS AMAZING!

    Anyways, the rooms are nice and always clean!!! The staff or on top of their business!!! and the pillows are extra feathery!!!

    10/12/13 | Link | Rating: 4.0
    135. Sky K.
    Definitely not worth the price!

    Cons:
    1.Dirty room (sticky floors, left over used amenities from last guests, coffee machine had left over remnants, and room smelled of burnt rubber from old vacuums.)

    2. $20 parking a night (really? I'm paying to stay at a hotel and I have to pay their garage rent? Just include it in the price so there isn't any unforeseen costs. To self park costs $17 dollars according to the hotel staff who checked us in. Saving $3 just to self-park? No thanks...ridiculous.)

    3. Sick from Room Service (Food was pretty tasty but I had the runs for 2 days.)

    Pros: Really nice bell boy.

    In summation: definitely not worth it. Looked way better than it really was. I have stayed at another hilton in S.F. Valley and there was a water leak because pipes were old. Considering how much the Hiltons make, they definitely need to invest in some upgrades. NOT PLEASED!!!!

    28/03/14 | Link | Rating: 1.0
    136. Jenn N.
    If people consider this to be a 3 star hotel, then I am a 3 star kind of girl. I wish I could give it 4 1/2 stars. The only reason I docked it half a star was the mattress. The Mr & I had a rough time not sinking into the middle of the thing.

    The location: adjacent to the World Trade Center, Convention Center and The Queen Mary/bridge to the cruise ship port. It's also within walking distance to the Aquarium and the Pike at Rainbow Harbor.

    The fitness center is, wow. As a guest of the hotel you get access to the trade centers health center. It's an active girls dream come true. There are plenty of treadmills, ellipticals and bikes. There is an entire section of weight machines and a separate room with benches, dumbbells and mats. Towels are provided.

    Parking is $17 for the day, which is the standard rate for the area. Our room was clean & very large. It had a big desk, a fridge, 2 chairs. & a coffee maker. The bathroom was clean & the water pressure was good. We really enjoyed the views and stood out on the balcony into the wee hours of the night, discussing tv shows from the 70s/80s. Don't tell anyone but I was so wrapped up in the atmosphere that I forgot there was a sliding glass door & made quite a thump upon my attempt to renter the room. Thank goodness the glass is thick!

    The bar in the lobby looked classy, yet homey and inviting. People seemed to be enjoying themselves. All of the staff was great. They let us borrow a stapler for our luggage tags & helped me out when I was struggling with my packages.

    We will be staying here whenever we return.

    02/10/13 | Link | Rating: 4.0
    137. Kenson K.
    I like this place. The rooms are very large. I could have a hotel party in this place. They gym is pretty adequate. I did check out the pool and Jacuzzi but it was open air, so I didn't go in.

    The toiletries here are very good. They have Peter Thomas Roth soaps and moisturizers, which is the same product they use at my spa. Also, the coffee for the coffee pot in the room is Peet's, which is good quality.

    They also have a free shuttle that takes you around town , if you need it. But honestly, its a nice 15 minute walk from the hotel to the downtown area where all the restaurants are.

    I would stay in this place again on my next trip.

    11/12/13 | Link | Rating: 4.0
    138. Kyle W.
    Paid $169 for a double mid week, $20 to valet. Didnt arrive until 11 PM and left at 9 the next morning  Had no issues at all, Room was clean, bed was comfortable, no noise from hallway or adjacent rooms. Staff was friendly

    Recommend if price compettive

    11/08/14 | Link | Rating: 3.0
    139. Allie A.
    3.5

    Stayed here for two nights while exhibiting and speaking at the nearby convention center.  So if you are hosting a couple of hundred travel show experts, you better have your game face on. Breakdown:

    * Free in-room wifi and in all public spaces.
    * Business center in lobby where you can print out boarding passes and docs.
    * 15-20 minute walk to convention center.
    *  If the shuttle is available, they will drive you to the convention center or nearby restaurants and shops.  Sometimes this was a 2 minute wait.  Sometimes this was a 40-minute wait.
    *  Front desk people were useless.

    Me (pointing at sign that says shuttle to convention center operates Saturday and Sunday from 7-11 am and 4 - 6 pm):  "How often do the shuttles depart for the convention center?"

    Lazy front desk person (pointing at sign that says shuttle to convention center operates Saturday and Sunday from 7-11 am and 4 - 6 pm):  "The shuttle to the convention center operates Saturday and Sunday from 7-11 am and 4 - 6 pm."

    Me:  "That wasn't my question.  I can read the sign.  I asked how often do the shuttles depart.  On the hour?  Every 30 minutes?  I need to know that so I can get down here in time to take the shuttle, please."

    Lazy front desk person:  "It SAYS from 7-11 and 4-6."

    Me (rolling eyes):  "Again, that wasn't my question."  (I repeat my question.)

    Lazy front desk person:  "Oh.  THAT.  Well, I won't know until tomorrow, and I don't work tomorrow."

    Otherwise, the room and amenities were just fine, though it seems stupid to hang a hair dryer from a bag on the bathroom door so that it bangs noisily every time you open or close the bathroom door.

    10/02/14 | Link | Rating: 3.0
    140. Frank F.
    We stayed here for the weekend and enjoyed everything about it. the staff was very friendly and nice. The room was in very nice shape, very spacious and clean. The view of the harbor was ok, would of liked to see nice yachts and the ocean but didnt mind the cranes and ships. The hotel is in a perfect spot for me right next to freeway and very close to Pine street. The buffet is ok nothing to fancy but for us it did the job, we left satisfied with the service and the food. Overall our experience was nice and had no complaints at all. When coming back to Downtown Long Beach definitely will stay here.

    30/12/14 | Link | Rating: 5.0
    141. Carole C.
    I was getting picked up here by my airport shuttle, so I grabbed a chicken quesadilla at the lobby bar. My friend got the popcorn shrimp and a beer. Both food options were a large serving and tasted great. I wish I hadn't been in a hurry, I would have finished the quesadilla (which was more like a chicken cheese burrito!!).

    The server was fantastic, giving us separate checks and asking for a rush preparation.

    If I was in the neighborhood I would come back to this bar again.

    05/03/15 | Link | Rating: 4.0
    142. Maria Gerona L.
    Im usually checked in here because of work,not a personal preference. One night after my meeting, I decided to go to the spa and maybe go swimming too. When I got to the pool twas around 9pm. The 3 ft pool is absolutely muggy,dirty and unclear at all. Absolutely not for adults! Or humans!! It was dirty beyond belief. There were no towels left on the racks,and the dirty towels were just dumped on the side by the door!. The spa is ok. I got in it for 30 minutes with my coworkers until a COCKROACH flew and took a dive in the spa !!!
    This is a healthcare concern!!
    Terribly unsanitary!!! We ran out to our rooms to take a shower!!!

    14/08/14 | Link | Rating: 1.0
    143. Laura H.
    Do not stay here if you can avoid it! I didn't have a choice since my company was paying for the bill but the service has been nothing but horrible. I specifically asked for my room not to be serviced since I had to bring my work laptop and it didn't fit into the safe, so I put the sign on my door and two of the 4 nights I've stayed, they have come into the room. Each time, they moved my stuff all around, and even left the window open after they serviced the room! I provided feedback to a housekeeping supervisor and she immediately blamed me asking if I put the do not disturb sign on my door! (Really?!) she then had the nerve to tell me that if I left stuff on the bed they'd have to move it so they could make the bed and I had to remind her that I specifically didn't want them in my room to begin with! She didn't even apologize!

    The room service menu was extremely limited and not worth the money spent.

    Only reason I'm giving two stars was that the bartender gave strong pours with the drinks.

    19/03/15 | Link | Rating: 2.0
    144. Devin L.
    Unfortunately the Hilton isn't as good as it used to be. I would recommend staying at both of the Hyatt's in long beach. The vending machines don't work but the front desk assistance was very nice and welcoming. the tv didn't work.

    21/03/15 | Link | Rating: 2.0
    145. Randall H.
    Let me state that all but 1 individual I encountered were awesome!  A male associate who I spoke with twice on the phone was curt and unapologetic about the issues I encountered.  
    The biggest issue was the pool was closed for the weekend!  I don't believe this was planned, but no one said anything when I checked in and he offered no information on why it was closed or when it would reopen. It did not reopen while I was there which was very disappointing considering the ocean was too cold for swimming!
    Another issue was the courtesy van "broke down" in the hour interval between getting dropped off for lunch and calling to be picked up. Again this male associate had no information except that I could not be picked up because the van broke down. I find it more likely that they sent the driver home to save money as the hotel was not very busy.  
    The room and bed were comfortable and the gal at check in gave me the best view possible (of the harbor and closed pool too).  Over all I would stay there again if I got a good deal, but would prefer to be farther away from the port (with an open pool) if going for a relaxing weekend.

    25/03/15 | Link | Rating: 3.0
    146. Bethany K.
    Disclaimer: Wedding review only!

    *I didn't stay at the hotel, so I can't really comment on accommodations/service/how comfy the beds were.
    *I also can't complain about parking, because it was validated through the wedding I attended/helped coordinate

    I will say that for a very large wedding (~400 guests), the Hilton did a great job. The main guy, Joe, did a great job planning with my friends up to the wedding day and being there for us when we needed things, and he delegated to a couple of great captains as well.

    A few nuances -- the outdoor ceremony space is a little unique -- it takes place in the center of a bunch of kind of corporate-like buildings, with the street behind you. It isn't the most glamorous and definitely doesn't have any sort of rustic, vintagey, naturey feel. Much more modern and clean, with a fountain behind.

    Cocktail hour went smoothly, with lots of tables and seating available outside for guests to rest in. One perk of being in the corporate area is that there is a good amount of shade (4pm wedding) so no one's burning up... despite it being the summer.

    The reception space is fine -- the staff did a quick job of setting it up (because of another event that took place beforehand) and locations of elevators/escalators/bathrooms/etc was super convenient.

    I honestly don't have any complaints -- and would recommend it if you're looking for a wedding venue in the area.

    07/07/14 | Link | Rating: 4.0
    147. Erin W.
    I opted for a harbor view room, as it sounded like it would have breathtaking views. Never have been to Long Beach, I didn't realize that the harbor was filled with cranes and working parts. Not quite the harbor view I was looking for. However, the room was nice and clean. I got breakfast comped partly(huge plus) because there would've been no way I would've paid full price for what that was. It was pretty centrally located. Parking is a mess. The underground spaces fill up quickly and are far away from the elevators. It is also next to the World Trade Center there, so there's a huge section for government vehicles that you have to walk through (most spaces were not used). My stay was just fine...but driving to Pike St is expensive (parking cost) and it's too far to walk by myself. Remember to lock the door in every way you can. My neighbor had someone in her room (heard her screams).

    19/12/14 | Link | Rating: 3.0
    148. Jacob B.
    The room was nice and the bathroom was good. The view from our room was spectacular and everything was well located. The hotel staff where very good at gibing directions.

    10/04/15 | Link | Rating: 5.0
    149. Charles K.
    I must say this Hilton is in much better nick and shape than most! Friendly staff throughout my stay. I was here for work, although I got to go out to visit friends and taste some of the "local" foods around the greater LA area.

    To start off, yes, parking is a bit of a pain. For such a large property, there really isn't much parking, however I guess it's typical of the conference-style hotel. The room I had was clean and free of random hairs (which is what I expected of the Hilton brand). The Internet was included and I must say I got a lot done on their fast internet. I've stayed at many Doubletrees, and Hilton's and have found many to be lacking in speed and consistency.

    The one great thing about this location is that they do not try to "ding" you for ordering room service with a 18% mandatory gratuity and a few dollars for a "delivery" charge. They offer the same menu as the hotel lobby bar and also in the restaurant on the second floor. The prices are a few dollars more, but I really appreciate the fact that they rolled it into one rate. One of my biggest pet peeves is the feeling of being Nickel and Dime'd when traveling; especially in today's world of Amenity Fees and Resort Fees. Charge more for the room and "include" it as "standard". Car companies are starting to do this, why not hotels??

    Okay, I digress, but if you stay here and are too tired to venture 10-15 minutes out, do consider room service. Their room service is one of the fastest that I have ever experienced in a hotel. The best part is that they even heat their rolls!

    I also had a chance to try their hotel lobby bar. Service was friendly although was a little slow. They made up by making sure my water was constantly topped off. I had the roasted chicken which was moist and not too salty from the gravy they dress it. The Mac and Cheese, however, left much to be desired. But, all in all, a positive dining experience.

    I have stayed at many Hilton's and this one lives up to the Conrad Promise.

    03/01/14 | Link | Rating: 4.0
    150. Kalvin R.
    Hotel it's self is an easy 3.5 hotel is a little outdated like popcorn on the ceilings a little update easy 4 star. we originally were going to say two nights but the front desk staff is so unfriendly and un helpful we chose to leave after the first day,
    The front desk absolutely doesn't care
    Not sure of the employee but it was on Saturday afternoon December 20th at 1:05

    20/12/14 | Link | Rating: 2.0
    151. Jocy C.
    The 3 star rating average on Yelp is fairly accurate.  I stayed here for a night due to my significant other's paddling race, and this hotel is pet friendly.  

    PROS:
    - Pet Friendly - up to 75 lbs
    - Part of the Hilton chain

    CONS:
    - $75 pet fee
    - $17 self parking fee in underground garage or $20 valet parking (all of the other hotels in the area had similar pricing)
    - It is a really long walk from the elevators to the front doors of the hotel (imagine if you had a dog that needs to get onto the elevator and then make its way out before the pet can pee, it is a recipe for disaster!)
    - There is not really a designated pet relief area because there are bike racks on either side of the front doors next to the valet (my dog peed right next to the valet area because she needed to go)... I wonder how many times a dog that done that next to the valet area.
    - Underground garage parking spots are small.... but that appears to be the same problem in that area.

    The hotel room was just what I needed for the night, and they were pet friendly up to 75 lbs, which is awesome.

    07/09/14 | Link | Rating: 3.0
    152. Briana S.
    Not my best hotel stay... I booked here for the LB Half Marathon. Been a Hilton HHonors member for years, and was even diamond at one point. I'm a Starwood Lifetime Platinum for reference, and have a lot of experience staying in hotels.

    1) They didn't honor the AAA rate, so I was stuck paying a higher rate. When I inquired, I was told they didn't have to honor it when they were sold out. Not cool.
    2) I was given a room overlooking busy Ocean Avenue, which had a lot of road noise. I was concerned because I needed to turn in early and get a good night's sleep for the race. I quickly called downstairs and was told they couldn't give me a room facing away from the street.
    3) They tried to charge extra ($75!) for late checkout. I rushed to shower after the race and get out of my room instead.
    4) To walk to Pine Street was quite a haul and through a somewhat questionable stretch at night. The boys drove me back after dinner.

    Honestly, my stay here left me with a bad taste in my mouth. I just felt nickeled and dimed at every turn and that they didn't really give a heck about their guests. I would have stayed at the Westin, but it was sold out... must book earlier next time. Lesson learned.

    19/10/14 | Link | Rating: 2.0
    153. Liv A.
    Compared to other Hilton Hotels, this Long Beach location did not live up to expectations.  I would think that this place would be one of the better locations especially since it it next to the convention center and lots of business people stay here.  Booking was easy for the weekend and check-in was quick.  Lobby front desk is small.  Service was average.

    We stayed in a nonsmoking standard king room on one of the higher floors. The room itself was spacious and very clean. However, it lacked some of the amenities that are provided at other Hilton standard rooms such as a mini fridge.  Bed was comfortable and we got a good nights sleep.

    The gym and pool were a bit disappointing. The gym had a good amount of machines and a decent weight room. However, simple things like a water cooler was lacking. Other Hilton gyms have complimentary refreshments and healthy snacks/shoe fruits as well.  The locker room is nothing to be noted.  At least towel service was provided. There is no sauna or spa.  The outside pool and hot tub looked dirty and we did not bother with it.  

    The saving grace of this Hilton is the restaurant on the second floor. As a Hilton Honors member, I received 2 vouchers for the buffet breakfast. The dining rooms were very modern and appealing, overlooking the main lobby.  The buffet area was beautifully presented and there was a great selection of cold and warm favorites. Pancakes were a little hard and so were the cheesey English muffins as they were sitting in the chafing dishes for too long. Was happier with the fresh fruit and pastry options. You can also order omelettes that they cook for you in the back kitchen. It was a little funny that they don't have a menu for that and the waiter just guesses the ingredients you can order.  We both got ham and veggie egg white omelettes. Would probably not pay $18 for that buffet breakfast but ok for being comped.

    The underground parking garage is a little inconvenient as you are allowed to park in a certain section but it is far from the elevator to the hotel.  Another con about the parking is that it costs $17 per day. As a guest they will let you go in and out though.

    01/11/14 | Link | Rating: 3.0
    154. Tc T.
    The two stars are for my nicely updated room . It smells fresh in here and it's very clean . I'm overly disappointed in the fact that this room does not come with access to the Wifi . I'm here for business and unable to work from my computer because I just called the front desk and wifi is not included . For $200 a night , I think it's only fair that you supply me with a code to your wifi access .
    Be prepared to pay almost $20 a day to park in the parking lot . They Nickel and Dime you for these stupid extra charges . I will not stay here again during any of my travels . Even motel 6 provides free Wifi .. Get with the program !

    13/05/15 | Link | Rating: 2.0
    155. Katy S.
    The short version?  Skip it completely.  Go a few blocks down the street and use just about the same amount of money for a way nicer stay, with nicer accommodations, a nicer and more helpful staff, and better location at the Hyatt at The Pike.

    The longer version: my company picked up the tab while I was in town for business, and I was excited at the prospect of staying at the Hilton.  Until staying at the Hilton started feeling like slumming it. :(

    Pros:

    1 - Free wi-fi for hotel guests with access code.  The wi-fi is pretty consistent and quick.

    2 - Room service: fast and reasonably priced.  The food itself, though, is mediocre.

    And now, the rest of the story:

    The lobby is very pretty -- open, gold tones, fountain, piano.  The makings of a great stay, right?  But the lobby should've been the first sign the hotel is stuck in the 1990s when it comes to decor.  The front desk staff was quick to get me out of their faces on check-in, but they were nice enough.

    The elevators: the buttons work after you try them a few times, and the elevator doors open before the elevator completely stops moving and is flush with the floor... kinda makes me dizzy, but is kinda fun in a weird way?

    The room: okay, so you're walking off the elevator and thinking, "Wow, with that elaborate lobby, and tall ceilings, and fancy schmancy hoity toity feel from the employees at check in... this room is going to be something else!"  But reality is that the hallways are also stuck in the 1990s with busy patterns everywhere, the doors to all the rooms look like they hadn't been updated or painted in a couple decades... and the room feels like it could be a La Quinta or a Motel 6.  Okay, maybe a Super 8.  So not what I'd expect from a fancy chain like the Hilton.  The beds are not comfortable, the linens are old and faded, the pillows feel like they've lost their plump.  The window is incredibly dirty and looks like the inside AND outside haven't been cleaned in a couple years.  The phones are a couple decades old and the lighting is super dim (and shuts off after a couple minutes in the hallway -- which is great for energy saving, but not great when you're stumbling around in the dark trying to find another light to turn on when you walk in).  There's a fridge under the TV, with shelves and wires that are partially broken.  The fridge make loud clanging noises at night.  The room connects to the room next door, and conversations and everything else can be heard clearly through the walls.  Oh, and the a/c doesn't work very well and the room feels humid more than it feels cool.  t miss the Hyatt.

    The bathroom: Super unimpressive.  Beige tub, beige toilet, beige sink, green countertop with barely any room, old faucet that doesn't even work consistently (bursts of water followed by no water), and old tiles in the tub and on the floor.  The tub itself is unimpressive and the shower curtain looks like it hasn't been replaced or revamped in a couple decades.  The bathroom door opens out and blocks off the entire hallway leading into the room.

    Location: way too far away.  It's only a few blocks away from my other hotel this stay in Long Beach, but a few blocks makes a huge difference.  It's not a friendly walking distance from most restaurants and attractions and it's kind of isolated on the far side of town.  At least it'll be a hop, skip, and a jump to get on the 710 out of Long Beach when I wrap up work.

    Amenities: fitness center is a decent size and feels clean.  But most of the larger equipment was out of order most days I was here.  Lots of gift shops that are always empty.  Pool is just okay.  The restaurant is very mediocre.  I tried a few things for dinner and couldn't finish any of them.  Breakfast was a little better.

    It just feels....gross.  And outdated.  And like the owners don't really care much.  But I'll go ahead and guess that maybe they make most of their money in the convention meetings that are held at the hotel instead?

    For the love of comfortable hotel beds.... skip it.

    18/02/15 | Link | Rating: 2.0
    156. Jeff H.
    This property has some of the most absolutely insulting practices that I have EVER encountered at a Hilton property. Some examples...being asked how you will be paying before being seated at the restaurant, having a waitress ask verbally across a the lobby bar for your last name and room number if you are charging the room, the purple haze smacking you in the face as you get off the elevator (uh...it is a non-smoking property), asking for a couple of cookies for dinner and being told that they are too busy to fulfill your request (then delivering them with your order, which was nice, but trying to charge $15 for 4 small cookies).

    The property is nice and convenient to downtown Long Beach and will go through a major renovation later this year, but the service skills that almost every employee possess is just over the top insulting, degrading for a flagship property. As a HHonors Diamond Member I can say that this has been the worst interaction I have EVER had had a Hilton property...and I have 3 more days to stay!

    21/02/15 | Link | Rating: 1.0
    157. Lily B.
    Worst experience staying here,  imagine a noisy construction next to your room waking you up at 7am! I asked for a new room and same history, after that I was relocated again and this new room is less noisy but the bath smelled so bad that I almost throw up ( yes, like fresh poopi).

    The location is like far away from the Pine Av so I ended up asking for an uber when I was coming back to the hotel at night.

    The pros: free internet and nice personal at lobby and room service. Service is good but the hotel is not.

    Oh and the first day there was no available water!

    30/04/15 | Link | Rating: 1.0
    158. Clare B.
    I've stayed here a dozen times and it used to be a stand up choice for lodging in Long Beach. It was clean with standard Hilton amenities and a little extra pizzaz in the lobby. As an executive conference center, the lobby is a massive banquet hall sized space with ample seating around it's always busy bar. I'd say over the last year the housekeeping has gotten a tad sloppy. It still feels like the same old Hilton but with a little bit overlooked here and there. Because my threshold is surprisingly high and most of my experiences here have been good, I can't write it off completely. I'll probably stay here a few more times, but if those experiences turn out to be unsavory then a final farewell to the Hilton and hello to my new permahotel, the nearby Hyatt.

    Parkers: it'll cost you 18 bucks to self-park and 20 for valet. Prepare to park in a tight underground space that I will advise you back into. Free ins and outs and lots of bright fluorescent lighting down there to guide the way. To get to the hotel, you will need to take an elevator from the garage to the front entrance of the hotel. It's a journey.

    02/01/15 | Link | Rating: 3.0