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Hyatt Regency Long Beach in Long Beach, CA

Hyatt Regency Long Beach in Long Beach, CA

Specialties

The Hyatt Regency Long Beach sits proudly at the edge of Long Beach's beautiful Rainbow Harbor.  With breathtaking water views from all guest rooms, the Hyatt provides the ultimate hotel experience for travelers of all types.  Footsteps away from the Hyatt you will find the best Long Beach has to offer-shops,restaurants,theaters, the Aquarium of the Pacific and the beach.  You will have an exceptional experience at the Hyatt.

History

Established in 1986.

 

Company Info:

Rating: 3.56

Address: 200 South Pine Ave, Long Beach, CA, 90802
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (222):

1. Cathleya G.
Surprisingly great as far as Hyatts in non-tropical locations go.  Rooms are sparkling clean and linens look brand new.  Historical pictures of Long Beach are a nice touch, I always like to see big chains like this add a local touch.  Would definitely stay here again if I ever had to go back to Long Beach.

24/10/05 | Link | Rating: 4.0
2. David D.
filled with high school formals and $7 Bud Light, I think you can find a better hotel in Long Beach

17/12/08 | Link | Rating: 3.0
3. Matt L.
I visited and stayed here for a work conference for 3 days and was impressed with the hotel. The location is ideal situated in the heart of Long Beach close to the water and across from the pier close to famous Pine Street. The hotel is quite large and the conference facilities and service were adequate and pleasant. The rooms are just right having all the amenities accept free wireless internet access. The staff was friendly and the prices are good for what you get. The restaurant onsite was not so good serving substadard food and not so good service. The pool area is very small but the hotel sits close enough to the beach area and there is a bike path in front of the hotel and a lagoon with paddle boats. It is in a great location across the bay from the Queen Mary ship. The city of Long Beach is desolate, having a tn of bars and restaurants but no people. It is almost deserted on most nights and not a big draw for anyone to come down from busy LA to visit this seemed like forgotten city. Even Friday night was dead. I would recommend this hotel, but I would say pass on Long Beach. If you come to California to visit, stay up closer to LA, its more exciting!

21/02/09 | Link | Rating: 3.0
4. Johanan L.
Wow, for once, I'm not the one that ranks a place 1 to 2 stars above the average.  Amenities-wise, this place is ok.  They have a pool (too cold), a jacuzzi, a decent gym, and a cool lagoon where you can rent peddle boats and race against friends.  The view from the 12th floor is spectacular too.  My main problem is with the food.  Hyatt usally has good brunches, but the dinner was not warm.  Also, the bathrooms did not have a fan so everytime you open a door after taking a shower it would result in fogging up the windows.

06/12/07 | Link | Rating: 3.0
5. Matt L.
The GF and I spent Valentine's Day here even though I live about a mile away.  We had requested a room with a harbor view - but when we arrived, the only room available with a harbor view had two double beds instead of the one king we had originally reserved.  So goodbye to their five star rating.  Other than that little snafu, it was a great experience.  The hotel location is perfect - right across from Shoreline Village, Rainbow Harbor and the Pike, and just down the hill from all the goings on on Pine Avenue and the Promenade.  The view we had from our room was beautiful - the Queen Mary, that beautifully illuminated bridge leading to the Queen Mary, and all the surroundings.  The beds, while smaller that what we wanted, were big enough and perfectly comfortable.  Our one request from room service (two wine glasses and a corkscrew) was met with no fuss, and we were allowed a late checkout to 1:00 PM.  Furthermore, the parking situation is not bad for a big-city hotel - $16 extra for hotel guests, but you have in and out privleges with your room key.  And if you don't want to drive, it's perfectly situated alongside the Passport free bus route and there's always taxicabs on standby.  I highly recommend this hotel to out of towners and locals alike.

16/02/10 | Link | Rating: 4.0
6. Sophie A.
this is what you would expect at a hyatt hotel attached to the long beach convention center.  

the location is great if you want proximity to all-stores suburban, "hey they have a Yardhouse, a Borders and a TGI Fridays"!  Woo!

Long Beach proper itself is a pretty cool place, like (for you San Diegans) a mix of Ocean Beach, El Cajon Blvd. and Imperial Ave.  I can't wait to go back and investigate the Long Beach that exists outside the half mile radius around this hotel.

25/09/08 | Link | Rating: 3.0
7. Mila R.
2 weeks ago we spent a few days at this Hyatt.  We really liked it, it was kept very clean and they provided us with excellent customer service.  We spent a lot of our time either at the pool or Jacuzzi, my husband loved the Gym that provided, wet towels, nice hand towels and headsets to use while running (it is a very small gym but most of the time it was only him in there).
A lot of business people stay here because the convention center is conveniently located next door.  You should always check out what is going on there before booking.  We happened to be there when they had the Jazz festival, thank God we like Jazz, we were on the 7th floor and we could hear the music pretty loud.  If you must have peace and quiet before going to sleep, take ear plugs just in case there is an event you did not know about.
The location is great, we went across the street and found a Borders, a bowling and arcade as well as other things to do with a teenager, not to mention a Hooters about 6 blocks away (lol).
The concierge told us all about the free transit service.  There is a red shuttle that takes your pretty much everywhere for FREE!, did not use the car for about 3 days.  We were also told about the $1-$3 rides in the water transport (Catamarans), there is a stop for this service just crossing the street.
I loved the location of this Hyatt and enjoyed eating at the Tides, very good food and if you are not too hungry get a Yogurt parfait (yummy!!).

24/08/08 | Link | Rating: 5.0
8. Ella B.
I was here for a conference and found comfortable accommodations and the food was great for a chain hotel.  I'd recommend it!  Great view from our room of the entire harbor.  Staff very friendly and helpful.

01/04/09 | Link | Rating: 4.0
9. Glen T.
I love this place.  The lobby area is very open but the high ceilings and the decor has a classy and expensive feel.   Every time, I've stayed here it always felt like something good was going to happen.  The feeling is unusual but nice.
 The service has always been great whenever I"ve stayed here.
 The rooms are okay and a bit on the small side but the views are spectacular.   I usually have stayed here to enjoy the nightlife but unless someplace new opens up in the LBC I won't have a reason to come here.  
 Self parking can be a little walk if you don't get lucky and find a decent spot.  
 The walk up the steep little hill to the happening Pine Street area can be a little tough on a girl wearing heels but it's too close to drive or even take a cab so she might have to rough it.
 The swimming pool area has always been a bit breezy whenever I've been here so once you go into the water you might have to stay in the water so you don't freeze in the breeze.

03/09/08 | Link | Rating: 4.0
10. s F.
This is a warning - avoid the restaurant . I am a business traveler and I stay at this hotel for a few days every year and the food has always been awful. Eight bucks for a bowl of oatmeal and it is watery and gray. The milk was sour. And in the height of fresh fruit season, I get a bowl of old baked apple. YUCK!  Pathetic and badly overpriced.

21/07/11 | Link | Rating: 1.0
11. Reese J.
The best thing about this hotel was its location.... Lots to do in the area... Good access for exploring. Public areas very nice. In house eatery had  good breakfast, Perks served great coffee, and nice little sports bar in lobby. Room ok.Yes folks, the hand holding apple is creepy at best. The new decor is fair, but not to my taste....very modernistic and cold. Unfortunately, will just look stupid in another year or so. The seating in the room was not comfortable, and at night I had to use a book light to read EVErYWHERE accept the bathroom.... No decent light anywhere for reading! Bathroom pretty, but not very functional.... Poor design/layout makes everything inconvenient from no place reachable from shower to hang towel, to sink at the perfect height for Amazons. All inconveniences workable though, and staff was VERY friendly and helpful. Outside of silly fashionista junk outweighing function, this place could be a real gem.

24/08/12 | Link | Rating: 3.0
12. Linda Y.
I was the wedding coordinator for my girlfriend who just got married and the ceremony/reception took place here.  It's pretty expensive but c'mon it's the Hyatt. They weren't very flexible in terms of cake included in the wedding package.  I guess they can't accomodate all of every bride's needs, but my friend's request wasn't so complicated.  They charge so much money for wine and sparkling cider (like $10 a bottle of sparkling cider or something? ridiculous), but the food for the reception was really good. It's really nice walking around the hotel and crossing the street to walk around in the downtown area. Mai Tai, Yardhouse, Borders right across the street. Love it!

20/02/09 | Link | Rating: 4.0
13. Joss H.
First off, *** this is only a review of the Hyatt Regency in Long Beach's LOBBY AREA ***

1.) The restroom - I've never stayed here, I've yet to even dine at the restaurant/cafe here, but I've stopped in twice just to use the restroom.  Whatever it is they use for maintaining that not-overwhelming clean smell, I want it for my house.  It's a familiar scent, and that alone I think is the reason why this is my secret gotta-pee-but-I-don't-wanna-buy-anything pee place while I'm out in that area.

For both occasions, I'd stopped with company in tow.  I'm pretty sure both times they wondered what the hell took me so long.  They probably also think I'm crazy for my explanation - I simply dawdle in the restroom just because I like the smell so much.  And it's clean.  Reminds me of the women's room in the Brass Plum area of San Francisco Centre's Nordstrom, only better smelling...?

2) The lobby rug - if it's still the big, circular rug with the green and yellow (and maybe blue?) swirls - caught my attention, too.  I wanted to roll around on it.  Yes, I'm one of those weird freaks that could probably make a day out of spending time in a prosh hotel lobby without actually renting a room...so long as they don't catch on and kick me out.  I don't think I could roll around on their carpet without catching someone's attention, though.

3) The gift shop - sure, it has your typical $9 teensy bottle of Ibuprofen, Long Beach magnets, tees, other touristy stuff.  But they also had these tiki displays with kitschy tiki glassware, bar tools, mugs, etc.  There were also some neat little stationery things that I wanted to further build my collection of stuff I own but never use.  Don't even get me started on the overpriced "gourmet" boxes of chocolate and equally-expensive chocolate bars.  [/drool]

I'd like to stay here even just once, so I could come up with a better review of the real amenities.  Also, I really hope that somehow a homeless person or someone equally smelly doesn't find his or her way onto the Intarwebz and check out my review of this place.  If I come back and my favorite restroom is all stunk up and nastificated, I'll throw a tantrum on that big, pretty lobby rug.

I feel I should end with a reminder that I am terribly, easily amused.

19/01/07 | Link | Rating: 5.0
14. T C.
Absolutely LOVE this hotel! My husband and I decided to hold our wedding ceremony and reception here after checking out some of the other nearby hotels. The ceremony area was so tranquil. Even though it is a "public area" we did not have any problems with outsiders. The reception was even more beautiful. All of our guests enjoyed the food and the wonderful service.The catering manager was very accommodating to our every need. We also received a complimentary suite, which was great after a long day on our feet! Wished we could do it all over again!

28/02/10 | Link | Rating: 5.0
15. Natsumi H.
stayed one night at this place on 12/26/2009.

[location]
+++++   very nice. like everyone says, walking distance to most restaurants, theaters, bars.  you can go out and have fun.

[service]
+ - - - -   they DO charge you for internet... and they DO charge you for the parking!! $16!?!? for one night!? this was just insane.  The one + is that they do have good deals on their packages. (had the awaken package for my boyfriend's birthday)

[room/amenities]
++ - - -   the last Hyatt I stayed at was in San Diego, and this Hyatt had a flat screen HDTV. Did THIS Hyatt have it?? uh, no. And the tub was waaay too small!! the view and the rest were nice.

The next day we had our breakfast sent to our room (breakfast comes with the package) and was told the latest checkout time is at 1PM. This was very nice, since we wanted to rest a bit after our breakfast.

Overall I guess our stay was ok, but it did freak me out when I was given a bill for over $70 for the breakfast, since like I wrote before, it should be included in the package. I guess it was some sort of mistake since it didn't show up on my bill. :)

28/12/09 | Link | Rating: 3.0
16. Jonathan K.
Good ocean views open and airy lobby.  The main ballroom looks to be a little dated...

12/09/10 | Link | Rating: 3.0
17. klai k.
when certain brand names are attached to a product, you have certain expectations. this hotel does not live up to it's name. the rooms were not too clean, the air conditioning would not change temperature, the hallway decor is old. there are several hyatt places that are twice better than this hotel.

the hotel location is great, lots of restaurants in the area. the beach is close by. our view was nice.

i just wished they tried better.

01/10/09 | Link | Rating: 2.0
18. Steve L.
We planned to drive down a day ahead before we took off for our cruise, which launched from San Pedro (~20 minutes away).  A good price from Priceline for $60.  Great place to walk around and unwind from the drive down from the Bay Area.  Rooms were clean and had a great view of the Wharf and the Queen Mary.  Reception staff friendly as well. You can valet park or park-ur-self in the garage next door.  Parking is $12 night.  Many places to eat and shop around the hotel.  We took a nice walk on the marina to go the Aquarium of the Pacific.  Took advantage of the $3 off/person coupon found in one of the hotel fliers.  I would stay here again.

22/04/07 | Link | Rating: 4.0
19. Ari G.
Was incredibly dissapointed with the hotel.  I got married in Long Beach and decided to stay here with my maid of honor to get ready before the ceremony.  The rooms are pretty damn small.  The bed wasn't comfortable.  The bathroom was freakin tiny!  And not to mention there was no vent in the bathroom.  Trying to get all of the steam out of the bathroom after 2 showers sucked.  There were only 2 outlets outside of the bathroom we could use.

The people there were very nice, absolutely no complaints on the staff at all.

It sucks that you have to pay for parking, but I understand it's all location.  The least they could do is provide discounted parking for guests of the hotel.  The parking structure just looks creepy...

All in all not worth the money.  You're better off staying at the Best Western across the way.

01/01/11 | Link | Rating: 2.0
20. Kelly K.
Stayed at the Hyatt for a business trip. Location next to the convention center (where my company was exhibiting) was extremely convenient. Also there were plenty of nearby restaurants in walking distance to grab a bite to eat on a work filled day. I would recommend this place to fellow business travelers coming to the LB convention center. Its location cannot be beat. People who are on vacation can probably find a more affordable and likewise comparable hotel.

I stayed in a room with a king side bed on the third floor. Lobby was very nice, staff was courteous and helpful. Room was nice. It had a nice view of Rainbow Harbor. I would suspect rooms further up would have an even better view of the surroundings.

I managed to drag myself to the fitness center while I was there. It had very nice state of the art equipment (elliptical, treadmill, weights) and amenities. However the room was a bit small and stuffy. Didn't really matter to me though since it served the purpose of giving me a workout.

My only complaint was I could hear my neighbors talking and getting ready in the morning. The walls were paper thin. My co-worker likewise noticed the same thing in her room on the ninth floor.

04/05/08 | Link | Rating: 4.0
21. T B.
Amenities and living is top class - thats was you expect from Hyatt. What stands out

1)  is the service - even though Tides was getting closed for the night we checked in, the staff offered us seating in another area and saw to it that we were served from the restaurant menu and taken care of. The food was excellent. Excellent service during breakfast.

2) Location - as if the view room was not enough, the hotel is just by the ocean with its own (well almost) private access to the pier, cruises and good restaurants.

They charge $16 ($19 valet) parking per night.

If I am in Long Beach again, I will stay here.

31/12/10 | Link | Rating: 4.0
22. Gabriel C.
Great, modern and clean location with major shopping center and restaurants around. it's a very quiet location in front of the harbor.  My room was facing the harbor with Queen Mary cruise ship in front.  Watch out for charges when adding bells and whistles.  There is nothing free here and internet access is $10 for 24 hours. AAA member will get a free breakfast buffet.   Top gun customer service.

04/01/11 | Link | Rating: 5.0
23. Camia B.
Very nice hotel.  great location, near restaurants, freeway, and amusement parks.  Free shuttle to the parks.  very convenience.  The only problem is the person working behind the counter who doesn't know much about the area.  I asked few questions and the respond was I don't know.  At the conceige counter, the lady gave wrong info about the shopping mall hours.   The malls open at 9am on Sunday but close early.  The mall actually opens at 11am and not 9am.  
Other then that, no complaint.

04/02/09 | Link | Rating: 4.0
24. Nicole L.
Last Friday, our past president of the Parents Association (who spent 20 years working in the hotel industry and is now a caterer) and I had lunch and did a site visit at the Hyatt.

Maybe I'm biased, because she knew practically every staff member at the hotel, but wow the service.  We just happened to be there at a time and day when there was a lull in the holiday happenings, so it seems like everyone stopped by our table to say hi to her.

First, we had lunch at Tides.  I haven't eaten at a hotel since I quit my last job (about five months ago) and I don't think I've ever eaten at a hotel in the South Bay area, so it was kind of weird being there.  We both had the sandwich buffet, which came with soup, salad, sandwiches (duh) and dessert.  I wish I could tell you how much the buffet costs, but one of the catering managers picked up the tab.  Haha.  Felt like old times.  I miss those days...  *sigh*

The buffet had just opened when we got there, so everything was fresh.  Because it was Friday, they had clam chowder - which was excellent.  It was creamy, but not so much that you felt like you were going to have a coronary.  The salad ingredients were fresh and they had a good selection.  They also had all kinds of bread and meat for the sandwiches.  My favorite condiment was the herb mayo.  Yum!  I just wish they'd had pieces of lettuce for the sandwiches, instead of just the salad lettuce.

The best part, of course, was the dessert.  Oh man, if I wasn't there with someone who is technically a "client" I would have gorged myself on that dessert buffet.  Instead, I played nice and just had a glass of the chocolate mousse.  It was sweet, but not overly so.  It was also light and airy, but not so much that I felt sick.  I'm one of those people who gets sick eating whipped cream out of a can or a tub, but this had the perfect texture to it.

As for the hotel itself, it's got a great view of the harbor and is very spacious.  They have a ballroom with a gorgeous view and reception area and another huge ballroom with an even bigger reception area, though no view.  The only thing I didn't like about their big ballroom was that the ceiling felt a little low, not that it was.  Maybe it was just dark in there.  Their poolside area also has a great view and is big enough for an outdoor cocktail reception.  And as I said earlier, the staff was all very friendly.  And to bounce off Joss G., the bathrooms are pretty darn nice too.  At $2 an hour, parking is also pretty reasonable for a hotel.  I think they have a good chance of getting my business in the future.

16/12/07 | Link | Rating: 4.0
25. Kim F.
Room was much smaller than advertised. Harbor view for the 4th's fireworks from the 5th floor was far to the left. Luckily we found a great corner in the lobby to watch the show

04/01/11 | Link | Rating: 2.0
26. Great Pizza P.
Within walking distance of restaurants, shopping and entertainment. Easy to get cabs too.

Hotel is modern, well organized, and clean.

We came to the Hyatt for a wedding which  was great. Minor issue - They ran out of coffee, napkins, and water during one of the ceremonies.

30/11/10 | Link | Rating: 4.0
27. Arturo H.
its a Hyatt.  in a convenient location if your working at the LB convention center.  but their is better around that area.

06/02/12 | Link | Rating: 2.0
28. Kate P.
This hotel is very classy. If you have an event to attend to at the Long Beach Covention Center stay here because it's connected and you won't have to walk very far.

03/04/11 | Link | Rating: 4.0
29. Amy C.
When I think of a Hyatt, I think of great classy hotel with great services. Not the case. The front desk was great, but this hotel was to busy with convention attendees for me to enjoy any class it might have had. The room was small. We were five minutes late checking out and gave the front desk a courtesy call. The guy on the phone sarcastically indicated that there is usually a 50 dollar late fee charge, but that he'd waive it. Ouuu, wow, thanks. The Hilton never does that. They'd usually graciously grant their guests with an additional hour. I didn't expect to receive sarcasm for being five minute late. Oh well. I'm not staying at another Hyatt.

On the upside, the location of the hotel is great being that it's next to a body of water with a peddle boat service, and the harbour is right across the street.

16/01/08 | Link | Rating: 2.0
30. Lili M.
I paid HOW much for this room??

The good:  The hotel is located walking distance to a lot of great restaurants, bars, and of course The Queen Mary. Staff is very nice and courteous.

The bad: No free Internet , Room was small and not very clean, uncomfortable beds, really small TV and  Parking is $16 a night regardless of stay.

16/06/09 | Link | Rating: 2.0
31. Kirsty M.
We stayed at this hotel for a night in August and had a great stay! We often stay here for it's great location and close proximity to all the restaurants and shops, all within a great area of Long Beach. They've done a lot of upgrades since our previous stay and it looks great! Very modern and appealing. We had our 3 month old baby with us at the time and asked for a crib, shortly after settling into the room they brought in our crib with complimentary toiletries for the baby! We always priceline too, so don't expect the best room or additional amenities for our stay, so this was a wonderful surprise! Thank you!

26/09/12 | Link | Rating: 5.0
32. Kelly H.
Had the chance to stay here after a wedding in Palos Verdes this past weekend.

The beds are nice and big.

They printed directions for me on my way out and didn't judge me (out loud).

I love weddings!

13/05/08 | Link | Rating: 4.0
33. Janney B.
For the Room & the Lounge:

Room:  Be sober enough to appreciate the comfy bedding.  Twin sister's boyfriend stayed here for an engineering conference, and Marie and I were lucky enough to crash with him before our 'Deal or No Deal' audition.  I thought it would be awkward sleeping in a bed next to theirs, but it was uneventful and my virtue remains intact.  The staff at the front desk were very nice - even when I rang their bell fifty times at 4 am this morning, because I was running late for the airport and needed to mail a letter to a very important penpal.

Lounge:  When Marie and I grabbed some drinks here last night, some people walked up and asked us to pose in photos with them.  Then the waiters nervously approached and asked for our autographs.  This was very weird.  Who did they think we were?  I wasn't sure, so I scribbled my name illegibly. (I'm a pleaser and would hate to disappoint).    

I would gladly stay here again.   The star treatment makes me think I should wear makeup and brush my hair more often.

04/06/08 | Link | Rating: 5.0
34. Linda K.
FYI...this is regarding catering service not accomodations.

So disappointed!! I assumed that because this is the Hyatt I would receive excellent service.
My fiance and I are getting married Feb. 2011 and are in the process of looking for reception sites in Long Beach.
I made an appointment a week in advance with the Wedding coordinator, Rosana on Saturday at 12:30pm.
We arrived a couple minutes late, when I say a couple I mean under five minutes late. Rosana was nowhere to be found!! The lady at the desk in the Admin offices called for her twice,maybe three times.
Rosana comes waltzing in the door just after 1pm. We'd been sitting there for about 1/2 hour.
Here's what totally got me..... she didn't even apologize or acknowledge that she was totally LATE!!!! Not even an "I'm sorry to keep you waiting" or anything of the sort.
We continue on to tour the facility with her and she shows us the ballroom that will be available the Saturday of our wedding...the door is locked!! So what does Ms. Rosana do? She takes us into a little tiny room on the far end of the ballroom (apparently there is a sliding partion that can make the room bigger or smaller) and tells us that 'this is what the rest of the room will look like'. ???!!! Really??!! Not even so much as an effort to let us see the ballroom.
We go back to her office and start talking about dinner reception packages.....and she is just not personable. We had to ask her to print the low and high estimates for us.
Perhaps this just seemed like a more inferior meeting because we met with Joe at the Hilton, and he was just FANTASTIC, and Rosana's customer service just paled in comparision.
Just my two cents though.....it still gets me that she didn't even apologize to us about being 30 minutes late.
So heed my warning, plan your event here at your own risk!!!

02/08/10 | Link | Rating: 1.0
35. Mixstir C.
The exterior, lobby and location of this hotel is excellent... however, I'm submitting this rating for the actual hotel stay.  

My hubby and I thought we scored a great deal by booking a last minute stay through Priceline for $65.  After taxes it came to $83.  After $17 parking it came to $100.  So, for the final price of $100 I give this hotel stay a disappointing 2 stars.  

My hubby and I were on a "date night" looking forward to a nice king size bed to cuddle in.  As we were handed the room key, the front desk guy said our room has double beds but did not explain why until I asked.  He was nice and professional, but I felt like he had a robot attitude and I'd better not complain or ask for anything else since we booked it through Priceline.  The walk through the beautiful lobby lifted up my feeling of excitement to be in a beautiful hotel only to be deflated as we entered our room.  The room was musty, the decor was old school, and the not so comfy but extra squeaky double beds seemed smaller than average. It was an absolute let down. Had I known about the rooms and the renovations in process, I would have bid $40 on Priceline.  I would not recommend paying full price to stay here.

Lastly, the $17 parking invoice was slipped under the door the next morning. When I could not auto check out through the TV, I called the front desk to ask if this was a separate bill from what I agreed to at check-in, she got rude with me and told me that balance was due!  We just wanted to grab our bag and go, but we had to stand in line at the front desk again and say, yes, it's ok to charge the parking to our credit card we used to check in.  That was the lame.  When I'm hungover with my hair up in a clip and no make up on, that was the LAST thing I wanted to do on my way out.

03/12/11 | Link | Rating: 2.0
36. Andrew L.
Great location next to Long Beach - Pike...  The new decor of the rooms is IKEA like and not very functional.  Hotel manager kindly responded after I sent my survey.  Amy at the front desk is very sweet...and her customer service is excellent and was the best part of my visit.

25/01/12 | Link | Rating: 3.0
37. Suzie V.
The location is great. I love how close it is to the Convention Center, Shoreline Village and the Pine. However, the only downfall is that I was here during a conference and they are undergoing remodeling so during the day there's all this construction noise, then one day I had to get a new key for my door, which didn't work, so I waited for about 20 minutes to come and open my room. Then the second day they didn't have any running water. The third day they were going to have electrical work done, but I was glad I was leaving by then. Don't get me wrong, I know places need to stay in business while they do remodeling, but the least they can do is get things right. The other thing I didn't like is that they didn't have free Wifi, WTH? McD's had free Wifi, why can't the Hyatt?

25/10/11 | Link | Rating: 3.0
38. Cat T.
I booked a harbor view room here so that I could watch the New Year's festivities... I booked early and I even checked in early and I received an email saying that my room was ready... but...

When I get there... I am told that the hotel is full and that I have to go to WHERE??? the f*cking AIRPORT Marriott??? 30 MINUTES AWAY... oooh you have got to be kidding...

Had I known these numbnuts were going to do this I would have booked my room at the nearby Westin or the Renaissance...

To make up for their bull sh*t, they pay for my room and give me cab vouchers back and forth... they say they will upgrade me to a junior suite... blah blah... and gave me free meals... blah blah... Okay... that was very nice of them... I have to say... but the fact of the matter is... it is f*cking New Year's... I eventually got fed up with dealing with the bull sh*t in the street and tried to get a cab ride back to the Airport Marriott... The guy at the Hyatt told me to walk down the street and try to hail one since the cab company was not answering... Yeah... well... it was 11pm and no one was stopping... One asshole stopped and when we showed him our vouchers from the hotel, he drove off after telling us NO... well... I learned that we had to jump in the cab and then give him the voucher at the end of the ride...

I can go on and on about this shitty experience but the main thing is... I was pissed off when we had to check out of the Airport Marriott and check in at the Hyatt... and the room isn't ready until 4pm... and no one calls to tell us the room was ready... and to diffuse me I was LIED to by the moron at the front desk... telling me he would give me an extra 1500 points for all the crap I had to go through... and that 1200 was good for a free night... Well!! I didn't get those points AND a free night at even the shittiest Hyatt is at LEAST 5000...

GOOD things they did:
Upgraded my room (which still wasn't that great)
Free full breakfast
Free dinner (which I didn't eat)
Free cab vouchers (I would have rather driven myself)
Paid for parking ($16 a night... ridiculous anyways)
Club Lounge access
Sent me chocolate dipped strawberries and champagne (thanks for the strawberries... too bad I don't drink)

BAD things they did:
SEND ME TO THE F*CKING AIRPORT MARRIOTT for my first night
Not have my room available until 4pm for my second night
Not let me check out later than 1pm the next day
Not call me and tell me the room was ready
Not have car service for when I couldn't get a cab
Lie to my face that I would get a free night...

04/01/10 | Link | Rating: 1.0
39. A K.
Not sure who the designer was for the new renovation, but he/she sold the Hyatt on something absolutely awful. I bet this person could sell ice to an eskimo. The renovation is horrid. The layout of the room was just weird. You kinda had to juggle through an L shaped entrance to get to the room. What's with the weird hand sculpture holding the apple? It's the first thing you see when you walk in, and it's probably the strangest thing I've seen in hotel room decor. The bathroom is TINY. There is a glass wall on the side of the shower head so instead of turning the shower on from the outside, you actually have to get INSIDE the shower to turn it on and deflect the water so that you don't get sprayed with cold water before it starts to warm up or get soaked if you're still clothed. The rest of the room is fine, but the whole new renovation screams cheap-modern to me. Looks like something from Ikea that will likely be outdated in a year. TV doesn't actually face the bed either.

I also stopped getting housekeeping to clean my room because the first 2 nights we stayed, all they did was empty the trash bin and make our bed. They didn't actually clean a thing... even with a $5 tip for the maids.

Everyone offers free internet these days. I can't believe they're still charging for internet. $9.99 a day, oh, but there's a great deal if you buy 3 days, it's only $24.99.

I am a Hyatt reward member but this is the last time I stay at this Hyatt. The Westin and Renaissance up the street are much nicer and bigger for similar price.

18/06/12 | Link | Rating: 1.0
40. Damon D.
My wife and I just stayed at the Hyatt at Huntington Beach and had a uncompairable experience. Great service, room upgrade free, complimentary breakfast, free internet. Then there is here...My wife checked in while I parked. I had to reverse out of the parking garage (not easy) because there was no paper in the ticket machine. When we went to our room that was written on our card and that front desk told us, it didn't work, there was a privacy notice on the door (felt a bit awkward hearing people inside after trying the handle.) We called down and ends up they gave us the wrong room number. When we got inside the place it looks like the new 'renovation' meant they stole everything from the discount end of Ikea. I think they hollowed the walls out too, you can hears everything when people use the bathroom :-/ And this stupid hand and apple makes no sense when you walk in, just creepy.  It would be nice for a college dorm room, that's it.

21/11/12 | Link | Rating: 2.0
41. Chris S.
Not terrible. But not great.
The good:  location is within walking distance to a lot of good food and stuff to do. Views are awesome , right outside a marina filled with sailboats, the place is clean. Also friendly people.  

The bad: super firm beds, no free Internet (WTF) thank god for the iPhone. Really bad breakfast food. What the hell is a wheat pancake ? Well the long beach hyatt thinks it's an edible hockey puck slightly warmed.

27/03/09 | Link | Rating: 3.0
42. Kunal P.
Stayed there for a wedding and got the harbor view room. Absolutely amazing view of QM2 and the harbor. Liked the service.

The only regret was that the A/C seemed to be not working properly. Maybe because it's a central A/C and you have to wait for the room to get cool.

09/08/10 | Link | Rating: 4.0
43. Bill G.
Despite the modern exterior, the interior here is very dated.  My room layout looked like it was from the 1950s and the decor looked like vintage 1970s.  It was in okay condition but, really, pastel green and polka dot?  You've gotta be kidding me.  This place is a stain on the otherwise polished reputation of Hyatt Regency hotels.

29/04/10 | Link | Rating: 2.0
44. Nick O.
Just stayed here for 1 night this past weekend and had a problem-free stay!

Hyatt in general is pretty tech-savvy allowing us to check-in and out on your phone and kiosks in the lobby to do the same so I appreciate that from the brand.  This hotel does have the kiosks if you were wondering.

The hotel offers valet and self-park ($16).  Parking was easy enough however I can see if there were an event or something going on, hotel guests may not have spaces.

The lobby is big and noisy to go with it. when we checked in there were lines of people going in.  convention people and all sorts of stuff, so it can definitely be busy compared to the usual "quiet" hotel lobby you find.  But the inside of the hotel was nice, a restaurant on the bottom floor, views of the harbor, and 4 fast elevators.

we stayed on the 12th floor - harbor view which was really nice.  the layout of the room, you open the door and see a wall right away with the bathroom on your right which was funny...behind the wall was the bed and view. It's actually a good layout because it puts you a bit farther from the noise of the hallways (though I still heard people and kids running through).

The room was nice, fairly updated but the old tv gives it away.  They did have an iHome clock to dock my iPhone which I fell in love with and wanted to steal haha. However no free wifi...I think it was $10 which is lame, luckily we only stayed a night so I used my phone.

Two odd things about the room though: 1) the windows were high, as-in they started at about chest high...usually it's almost floor to ceiling windows.  So from the bed your view was the sky haha.  But it did have great views when you stood at the window.  2) if you're wondering the toilet paper holder is under the sink...hidden ninja style hah you'd never find it unless you had you head under there

Really nice location, decent price (got 25% off), and nice rooms.  Easy walking distance to the harbor, aquarium, and (empty) pike mall hah.  Would be back if they have another cheap deal.

06/07/10 | Link | Rating: 4.0
45. Christy H.
Very nice rooms, comfy beds.

22/04/13 | Link | Rating: 3.0
46. Koizumi Y.
There is no separate listing for Tides Restaurant so I am reviewing it here.

First things first: sun and warmth! Relatively anyhow...we'll take it.

We were tempted to eat outside but didn't want to push our luck. Inside was fresh and open with light California colours and a wall of windows looking at the pool and lagoon. Service was pleasant and impeccable.

For a starter, I tried the apple, endive and feta salad with lemon thyme vinaigrette. Straightforward and tasty, and the lemon didn't overpower as I thought it might. Though it wasn't on the menu, our server noticed my pensive look and offered the soba noodle and tofu dish. It was a refreshing cold/room temperature entree served with wonton, red onion (I would have preferred green), asparagus, lightly fried tofu, and a citrusy chili sauce which pulled it all together deliciously. A sparkling water was all I could manage given schedule.

Not a five star, knock-your-socks-off experience, but the decent menu, service and locale got the job done well.

08/02/10 | Link | Rating: 4.0
47. Derek B.
I'm in Long Beach for "Soccer Nation" CalSouth's Annual General Meeting and vendor show at the Long Beach Convention Center. The event runs all day Saturday, 2/12 and until 3PM on Sunday, 2/13.

The Hyatt's service is outstanding. Harbor view room has a beautiful view of the Rainbow Lagoon. Lots of restaurants within walking distance. I recommend this hotel. The staff is very friendly and they all treat you like a VIP.

11/02/11 | Link | Rating: 4.0
48. Alicia C.
Great location - short jaunt to Shoreline Village/Pike Pier and the Laugh Factory is just across the street.

I had a fantastic view of the harbor from my 11th floor corner room. Room was clean and bed comfy. The bathroom smelled a bit of bleach, but I guess that at least meant they cleaned it good.The lobby is just grand and CLASSY.

I was here for a work conference and stayed the night. The food, snacks provided during the conference were of excellent quality.

Fitness room was clean, with the usual treads/ellipticals and weights.

Parking - a bit pricey at $16-17 / night.

I liked my stay here so much, I booked a small pleasure trip 2 weeks after my initial experience.

25/05/11 | Link | Rating: 4.0
49. Miriam W.
After a four night stay in the Hyatt Regency Long Beach I feel qualified to give you the skinny on this hotel.

THE GYM: Like many hotel gyms this one is woefully inadequate. If you're hoping for a squat rack or a straight bar to get in a few deadlifts, you will be disappointed. They do, however, offer headphones which you can plug into the treadmills in case you like a serving of TV with your run. There's an outdoor pool, though it wasn't warm enough during my stay for a swim.

THE STAFF: Very courteous. I didn't call on them for much but a steamer (which they did not have) but my few interactions with the staff were positive from the front desk attendant who checked us in to the concierge who directed Mom and me to the beach.

THE WIFI: Free? Think again! $9.99 per 24 hour period.

I booked the Hyatt Regency Long Beach on Priceline for $125 a night. I was there for work and spent relatively little time in my room. Overall, my stay was decent but the faint smell of stale smoke in my room, lack of hand held steamer (who still uses an iron?), lame gym and high-priced wifi all served to drag down my impression of the place.

To its credit, the hotel was clean and relatively quiet (except for the night they brought in a Beach Boys cover band to entertain the aging conventioneers) and the beds were comfy and topped with sumptuous down comforters.

19/05/08 | Link | Rating: 3.0
50. Momma M.
This hotel is in downtown Long Beach and we have frequented this hotel quite often having lived in downtown and also even after having moved to the South Bay.  The staff is always courteous whether it be for a brunch, a wedding, or even a night's stay.

We held our oldest son's birthday here in the ballroom.  The ballroom is really gorgeous with the beautiful chandelier in the middle of the room.  We're in the midst of planning another birthday here for my younger son - and Martha Block has been our contact for both parties.  She has been so accommodating and courteous on both occasions.  We love being able to work with her!  The manager day of for the party was also awesome!!  Definitely a place to check out when looking in to have a big party or event!!

17/07/12 | Link | Rating: 4.0
51. Mike S.
If we'd not got a great deal on the room via priceline I would have went to another hotel.

The parking is terrible.  Not only do you have to pay $16 to park but the parking structure looks like something out of some horror film.  It was very creppy looking and smelled terrible.  On top of that you have to - get that have to use stairs to get to the hotel.  There's no elevator.  So if you have more than an over night bag to carry in you'll get your work out and can then skip the visit to the fitness center.

The lobby is a big empty cavern.  It's huge with 2 couches in the center and that's it.  The interior designer must have died in the middle of this project or was REALLY going for a minimalist look.

There were 2 kiosk in the front to check in, which we tried to use.  It gave us a message it would text us when a room with a queen bed was ready, which is great but gave us no other options to check in.  

The decor is 80's nautical with layer upon layer or nauseating yellow's on the wall, carpet etc.  

The room is very 80's as well.  I open the TV center to find a 32" tube style tv that I had to pull out and swivel just to see it from the bed.  The bed was comfortable and the bathroom was average.

The best thing about the room was the nice smelling shampoo's and stuff my wife used.

Oh, the view from the room (7th floor) was nice.

If you'r staying in LB for the weekend I'd recommend looking for a different spot unless of course you get a great (say under $50) deal for the room

12/09/10 | Link | Rating: 2.0
52. Jennifer M.
I'd totally stay here again because the location is prime - in walking distance to all the cool stuff to do in the long beach area.  my only gripes are the beds not being too comfy, no internet and the breakfast being the worst possible breakfast ever.  not only was the food borderline inedible, the prices were outrageous.  we paid $40 for a glorified continental breakfast with artificial orange juice, rubber pancakes and soggy, tasteless bacon.  

everything else was great, especially the service.  they do treat you like royalty there and my hubby had some packages delivered there and they didn't screw anything up.  the pool area and overall design of the building was impressive.  Just don't eat breakfast here!

31/03/09 | Link | Rating: 4.0
53. Kimberly C.
5 stars, it was that good for me. Now this may be a bit biased, because the reason we stayed there is the bf works for the company and we were able to use his discount. But that doesn't even factor in my review.

It was truly a good experience. First I loved the location, walking distance to the Shoreline Village and Convention Center with all the restaurants around and a short drive to a local strip that had a lot of boutiques and such. Not to mention a beautiful sunset.

Beautiful lobby area, so spacious and bright. From the friendliness and helpfulness of the front desk (thumbs up to you Raul) to the beautiful clean and room. Check in was a breeze and the room was better than I expected. I loved the huge king size bed, felt like I was sleeping on a giant cloud. The room was laid out differently, with the bed facing the window instead of being parallel to it, which I like better. And instead of the typical boring clock radio at the bedside, they provide an iHome instead. Awesome! The pool area was simple and had a hot tub. Nothing too special, but it was clean and I like how towels are provided outside.

Hot breakfast buffet in the morning was also delicious. You have the option of doing the buffet or ordering different ala carte items from the menu. My coffee cup and orange juice were always full, the wait staff again were so friendly and helpful.

21/07/11 | Link | Rating: 5.0
54. Jenevive M.
Stayed at Hyatt Long Beach labor day weekend.  This hotel is in dire need of a major renovation.  The entire property is just outdated.  I'm a loyal Hyatt customer and this hotel was a disappointment.  Its only advantage really is the location.  While I appreciate that this hotel has self parking, the parking garage is CREEPY.   The room I was placed in looked very similar to a Holiday Inn I stayed in 15 YEARS ago.  Right when I entered the room, I knew I never wanted to be barefoot.  The bathroom was tiny and looked right out of a motel.  There are two bottles of water in the room that I assumed were included in the rate of the room as there was no note saying otherwise.  Oops they're $4 each (or so the additional charges I was billed indicated).  

The staff was incredibly helpful and kind at check-in.  I am convinced it's a "Hyatt" demeanor as I have never stayed at a Hyatt with awful employees.  The only thing I didn't appreciate was housekeeping banging on my door at 8:30 in the morning waking everyone up.  By the way, this is the first time I've stayed at a Hyatt where this has happened (and sometimes I'd even forget to place the privacy sign out).  I excused housekeeping and told them to come back later after we checked out... they must have not understood as they came back TWICE after (even though the privacy sign was out).  Check-out is at noon.  I was running behind packing so asked for a late check-out and was only given thirty minutes more on a MONDAY.   I guess I'm accustomed to an extra hour.

Pretty sure I won't be staying here again unless I want to feel like I've gone back to 1992.

15/09/11 | Link | Rating: 2.0
55. Eve S.
Stayed here for a convention I was attending at the convention center conveniently located steps away. Even if you are not attending a convention this is a great place to stay. Right from the start the staff is friendly, check in easy and a very lovely clean hotel. Our room was well appointed, clean and had a lovely view of the lagoon. Modern neutral tones are very soothing. Nice bonus a HUGE TV. Each and every staff you encounter greets you warmly and asks you how you are. The only reason I didn't give it 5 stars is the water pressure is really bad so it took forever to wash out the shampoo from my hair. Also, the food is very pricey for what you get. We ordered breakfast room service and ordered eggs benedict (1order) coffee for 2 and grapefruit wedges (about 1/3 of a grapefruit) and the bill was a whooping $42!! Don't bother with their soup and salad bar at the restaurant...really bad.

09/07/13 | Link | Rating: 4.0
56. Brandon W.
This hotel was great! Everything I thought it would be and more! If I come back to Long Beach, I will be staying here!

16/11/12 | Link | Rating: 5.0
57. A B.
My husband and I have been staying at the Hyatt Regency in Long Beach for over 20 some odd years for weekends getaways.  We've always enjoyed the hospitality, and "homey" feelings of the rooms.  I heard about the major investment on their renovations and was looking forward to staying there last night.  

Upon arrival I was surprised to see a huge plastic cone in the middle of the  foyer of the entrance which didn't enhance the beauty of the impression as you enter the lobby.  The hallway carpeting was not appealing and already looked worn out by the nature of the design.

When we entered our room we were greeted by an acrylic hand holding a green apple which we thought was really strange.  What is the meaning of that??

The beds, as usual, we're very comfortable.  The new "plastic" coverings for the windows are perfect for an office but definitely not a substitute for the elegant draperies as before.  The piece of furniture used for the desk is more appropriate for an office.

The bathroom size is the same but the square wash basin on top of the counter is not an adequate compliment to the comfort in the bathroom.

The personnel was their usual attentive and professional way. Thank goodness that didn't change!

I have stayed at many Hyatts and other hotels across the country and am disappointed on this new, sterile look.

If you want your guests to feel comfortable in a cozy, relaxing place, this hotel is not your choice.

23/11/12 | Link | Rating: 2.0
58. Michael S.
Love staying at Hyatt's. First time in Long Beach and its amazing. Check in was great. Joyce at the desk was very friendly and accommodating. Hope the rest of long beach is as great.

09/10/12 | Link | Rating: 5.0
59. Amelia R.
We stay here once a year due to a conference that my man attends.  This is year number 4.  I dread coming back next year.

During the summer months there are live bands that preform cover songs across the street in the marina. How do I know?  Because this is the second year in a row that I didn't sleep until well after midnight on a Friday and Saturday.

Next year,  I will request a room at the back of the hotel and I will be bringing ear plugs.

01/10/11 | Link | Rating: 1.0
60. Ayumi S.
Went to the Hyatt Hotel for Thanksgiving dinner.
1. I did not have an appetite WHATSOEVER because of the turkey avocado melt from Yellow Basket in the morning..AND the Soon Tofu that my bro took me to eat at 2pm....we ate dinner at 5 -___-

So..I was kind of sad I couldn't really eat :[

Very nice inside..and very nice happy workers!
It was a buffet..I just sat while everyone else got food...sad ass story.

But for everyone's second round..I decided that since I was there..I had to at least get SOMETHING.

Got little cuts of turkey, garlic mashed potatoes, stuffing, and a slice of ham.
PRETTY DARN GOOOOD!

The mashed taters were a little hard though..so...yeah..boo.

Yummy turkey..super juicy! IHATEDRYTURKEY...so I was satisfied :D

CAN I JUST SAY..THEY HAD THE BEST VANILLA ICE CREAM I'VE EVER TASTED.
It was like a taste of heaven..no lie.
That and the apple pie was.....perfection.
I'd go back just to eat some ice cream..mmmmm

25/11/10 | Link | Rating: 5.0
61. Josh F.
I love this hotel and its my go to destination for the Long Beach Comic Con. There are imperfections I could mention but I won't because the room renovation and my stay far outweigh trivialities. I highly recommend this Hyatt and will be back again next year!

07/11/12 | Link | Rating: 5.0
62. San B.
Absolutely wonderful.
We wrote a note to the housekeeping crew and all our problems were taken care of.
We have 3 different attendants at Tide cafe, and each time the service is wonderful.
The pancake and waffle for breakfast(ordered separately or as part of buffet) are delicious. Croissant is perfectly crusty. Country potatoes is well made and well seasoned.
Swimming pool is heated.

29/12/12 | Link | Rating: 5.0
63. Margaret A.
Really nice overall, great location but the rooms are smaller than I would have expected.  Some of the views are phenomenal overlooking the water and you can see the lighthouse nearby.  There are outdoor walking paths and paddle boats right outside.  It's right next to the Convention Center and very close to stores and restaurants.  The fitness area is tiny but they make an effort to make it nice with fresh cool towels, free heads phone and personal screens over each machine.  The pool area is great and there are wait staff to get you food and drinks on the weekends.  Unfortunately the internet isn't free in your hotel room, you either pay or use the internet in the lobby.  I really liked that they have computers in the lobby where you can print your boarding pass for free, but if you want to use the computer for anything else you'll have to pay.  Highly suggest bringing your own laptop or computer device.  I was happy with how clean the rooms were and the all the hotel staff was very nice and accommodating.

18/06/13 | Link | Rating: 3.0
64. Kim l.
My friend had her wedding at the Hyatt LB last weekend. Parking is approx $17 per day. We arrive to find out that they had given our bridal suite away! The best they could do was to give us the Presidential suite which only had one bed. Stupid incompetent hotel employees! So we ended up 3 on one king sized bed and then we got several additional roll aways. Although we had a pretty nice view of the harbor, this was not a good way to start the day.  Fast forward to the wedding reception. The banquet room was very spacious and nicely decorated. As for the food: my steak was overcooked, I ate about  of it. The fish was so overcooked I only had a taster bite. Salad, warm bread, berry custard choco cup were all good. Service: five of us got our entrees, and the rest of our table waited 20-30 minutes for their food. Hyatt needs to step it up big time.

03/06/11 | Link | Rating: 2.0
65. Miss Maggie C.
Undoubtably beautiful, a spacious lobby with several restaurants, a bar, in the middle of downtown Long Beach.  

While I felt high class in this hotel, I didn't realize the hotel didn't come with complimentary breakfast and parking that would cost me $16 a night, nor did I realize it wasn't free to use the internet.  I would have liked more notice on these issues before checking into the hotel, because they wouldn't let me check out.  Although all this was paid for by my work, I felt bad and checked out the next day.  

Although there are other hotels that would be more convenient for me to stay it, it was all worth it for the Portico White Ginger bathroom amenities.  The smell on this is heavenly!!!  I would go back solely for this.  Oh and for the fact that I don't have to pay anything, of course. ;)

04/11/09 | Link | Rating: 4.0
66. David M.
Impressive building. Good parking, but costs. Okay rooms. Glass bathroom doors. Lousy internet and cell phone reception. Friendly, but incompetent receptionists. No late cancellations without stiff penalty. No complimentary breakfast, and meals are over priced. Great view. Friendly maids. ... I did increase the rating from two to three stars because of the positive responses I read from Hyatt's representative that shows they listened and corrected the internet situation, ...hopefully.

18/03/13 | Link | Rating: 3.0
67. Paul E.
Beware non smokers. My family and I were assigned to a non smoking room on the 5th floor.  However, the 5th floor is a smoking floor.  In other words, we had to pass through a gauntlet of smoking rooms between the elevators and our room.  It only took two trips down that miserable hallway before we asked to be placed on another floor.  (Obviously the ventilation systems are so decrepit that smoke was seeping out of the rooms and out into the common areas.)

I am a Hyatt Gold Passport holder and frankly, I should have received more consideration for being a loyal member. We should have been informed upon making the reservation that we were being put onto a smoking floor. We should also have been informed of that fact at check-in. Finally, the front desk promised to call us with a new room assignment within 2 hours. But I did not receive a call as promised, but instead had to go back to the front desk 4 hours later to again request a room change.

The rooms themselves are dated, and in particular the bathrooms. The shower head was falling apart and crusty with lime. The common areas, apart from the smoky 5th floor were clean and spacious, particularly the lobby. They are promising a room renovation in the fall, and I suggest they add "full disclosure" on their to-do list.

My family and I stayed here during a convention since it is adjacent to the Long Beach Convention Center. The hotel is conveniently located within walking distance of the aquarium, restaurants and the marina.

UPDATE: I contacted the Rooms Executive at the Hyatt Long Beach and was offered a reversal of all room charges for the first night of my two-night stay, as well as a voucher for a subsequent 2 night stay on a date of my choosing.  While this does not affect my review or the star rating (which I feel is still warranted), I have to complement Hyatt for being proactive as far as coming up with a fair resolution of my complaints.

18/09/11 | Link | Rating: 2.0
68. D H.
Nice hotel, front desk were very friendly and helpful and the room was clean. The room was kind of small but it was overlooking the water which was nice. They had iphone docking radios and everything in the room was new. The parking was a little pricey but that's what happens when you lodge downtown.

10/01/13 | Link | Rating: 4.0
69. cameo a.
LOVE this hotel. We had two rooms at this hotel while we were on vacation. My kids wanted to go back to the hotel and swim rather than stay longer at Disneyland. The pool and spa area is beautiful, heated pool, and fire pit. Very relaxing and romantic. I was happy with everything except I think its wrong to have free wi-fi in the lobby but not in the rooms.  I would definitely stay here again

17/04/13 | Link | Rating: 4.0
70. Karen G.
Small room and high windows.  Hotel had lots of problems and they corrected them right away, but for the price; why were there so many problems (sheets, double billing etc.)? Valet service and bellmen were really excellent.  We ate breakfast in the hotel and it was fine except too few waiters for the large area.  Nice location for the day but homeless seem to take over at night and the elevator to go down to the pier walkway is used for a restroom by??? Hotel seems pretty pricy for the accommodations you receive. I probably would not stay there again.

08/08/13 | Link | Rating: 2.0
71. Roque Leo C.
Got the the Awaken package, came with breakfast for two and a late checkout of 4pm.  The hotel was great and everyone was very nice.  I asked the person at the front desk during check-in if the breakfast can be done as room service.  He said no, but when I looked at the rate description it said bed and breakfast/in-room dining.  We went to watch a movie and grab lunch at 11am and came back at 230pm to find out that our keys were already deactivated.  Good thing there was a nice chamber maid that let us back in our room.  So if it was bed and breakfast with a late check out of 4pm.  Why were we told that we needed to come down for breakfast and our keys were deactivated before the 4pm checkout?  Other than those two issues our stay was fine.  Looking forward to our next stay, hopefully these issues will be resolved and address.

29/04/12 | Link | Rating: 3.0
72. Terri V.
Construction throughout the entire hotel until April 2012. BE WARNED and check the web site. They are very up front about it and the rates are lower than usual during this time. They will tell you as you check in that the construction noise will begin at 8 AM and continue until 6 PM and they were precisely correct. All day long.

This hotel has the advantage of it's location. Right on the Long Beach marina restaurant area. This hotel is very large and has the feel of a convention center venue.
Staff was friendly and went out of their way to accommodate.

I believe that our floor was completed and the design is very modern. It's difficult to review completely until the hotel renovation is finished.

If you will be up and out of the hotel all day, this hotel is a good value...but if you want quiet during the day, you will want to search for another hotel until the construction is done.

10/01/12 | Link | Rating: 4.0
73. E.R. P.
Guest rooms: 4 stars, I deducted a star because of the creepy hand scuplture in my room.  It is right in your face, literally, when you walk in the front door.  
Fitness center: 3 stars, average hotel gym meaning tight quarters and just the basics
Restaruant: 2 stars, I would give it a one star but my server, Blanca, was very gracious.  Here's the gist, if you order a crab and avocado omlette, then you think you will get an omlette with crab and avocado in it,  Not here.  The first omlette had no avocado in it, so they took it back but it was all kinds of bad either way.  The crab is actually a thin, overcooked crab cake outside of the omlette with a yellow goopy sauce on top (hollendaise? not sure because the menu never mentions this gunk is going to be all over your eggs). The avocado was two slices in the middle that didn't even have the brown bad spots cut out.  It was all kinds of terrible and Blanca could tell I didn't like it.  She was great.

05/04/13 | Link | Rating: 3.0
74. Richard S.
In some ways, very nice, in other ways, disappointed.  I stayed at the Hyatt Regency Long Beach for four days consecutively.  The lobby was beautiful.  The people were friendly.  They were remodeling the rooms.  My room was awesome with modern fixtures and furniture.  It was located across from the marina.  About a 20 minute walk to the beach sand.  Lots of descent chain restaurants nearby.  They said construction would only be between 9 am and 7 pm.  Everyday it started around 8 am and ended around 8 or 9 pm.  I called to complain and they offered a free breakfast, which was nice, but I preferred to get my sleep.  They did not provide free WIFI and calls to 1-800 numbers cost $1 each.  Why nickel and dime at a premium hotel?  Why not include in price.  Other lower cost places don't nickel and dime so bad.  I would stay there again for work, but would pick some other place for vacation.

28/01/12 | Link | Rating: 3.0
75. Pete S.
I had the pleasure of staying here over four nights in March 2012.

It appears most or all of the rooms have been remodeled and they are stylish and comfortable. Even the basic room has a chair and a small "sofette" to relax and watch your flat screen tv on.  Love the layout of the room, mirrors and bathroom was wonderful.

Technically, you can see the ocean from both sides of the room, there is for sure a better side with views of the marinas, Queen Mary, etc.  My co-worker got assigned a room in the basement... yes, the basement adjacent to the pool and walk way. He had to keep his blinds closed at all times so people couldn't see in.  Don't think I could have handled that.

Long Beach is a funny town, and you are a bit "trapped" once you get to this hotel. There are lots of restaurants within walking distance, but no convenience store nearby.  I would recommend packing your own snacks as to even purchase a bottle of water from the floor's vending machine will set you back about $3.50... if you think that is expensive, check out the hotel's gift shop!

There is wifi free in the lobby, but you do have to pay for it in your room.

10/04/12 | Link | Rating: 4.0
76. Megan H.
Are you sure this is a Hyatt??

I stayed here recently for a convention and was seriously underwhelmed.  The location is good for its proximity to the convention center, but for the money I wish I would have stayed at the (much nicer) Renaissance just a few steps up the street.  Don't let the Hyatt name fool you... the rooms are small, the windows are small, the decor is depressing, and all the king-sized rooms come complete with a TV that you can't really see from the bed.  Whoever came up with the room layout apparently thought that the best angle for the TV was facing the empty wall directly across the room rather than the bed or the desk (both of which are perpendicular to the armoire).

The beds are comfortable and I always appreciate having an iPod alarm clock when I stay at a Hyatt, which is just about the only justification I can provide for rating this hotel two stars rather than one.

The real kicker here was the first time I stepped into the shower and found a huge, long, black hair plastered right above the handle.  The way it was positioned, there is no way that you could thoroughly clean the tub and NOT see this ginormous hair.  Thus I can only assume my tub was not cleaned in between guests.  YUCK.

30/03/10 | Link | Rating: 2.0
77. Devo S.
Stayed here for a work conference, but would definitely come back for a vacation trip.  Very well located near Shoreline Village, and connected to the Long Beach Convention Center.  The desk staff was great, my room was roomy and nice (free Aquafresh toothpaste every day!), and the location is just perfect for a stay in nice area of Long Beach.  It's near tons of places to eat, shop, and play...love it!  Plus, Hyatt has a member promotion going on right now with triple Southwest air miles for each stay, so WOOT! :)

28/10/11 | Link | Rating: 4.0
78. April B.
Terrible. We had bugs in our room. Check in was at 3 pm but because of overbooking, we didn't have a room until 6 pm.

17/11/12 | Link | Rating: 1.0
79. Violet P.
We were going on a cruise and our travel agent told us we were leaving from Long Beach so we booked the Hyatt for one night. There was a free shuttle we took from the airport. The front lobby is very large and the check in was very quick. Our room was at the end of the hall and when we pulled back the curtain we had a great view from the window of the park and water. The room was clean and large. Since we didn't have too much time to visit, we decided to walk around the hotel by the water. There were lots of options for dinner including a PF Changs, pasta restaurant, and others. The next morning before heading to the port, we walked to a discount book store and pick up a few things before taking a cab to the port. It was a nice hotel and I would stay again.

06/11/11 | Link | Rating: 4.0
80. Ho H.
This review for Hyatt Long Beach is kind of a Star Warsy.  Stars for the plusses - less stars for the minuses.  Plusses include location - close as you can get to the convention center, very comfy bed, tastefully selected post-modern furnishings, harbor view, good service from the front desk and housekeeping.  Some of the minuses are completely out of control of the hotel and really shouldn't count against them, but two years in a row, my stay coincided with an annual music festival (smooth jazz) in the park behind the hotel.  Being on the harbor side helped, I heard that folks on the park side were pulling out hair from the booming sound system.  The harbor side however had a different issue: nouveau riche with about a dozen enormous high power speed boats, equipped with even higher power sound systems, were docked and pumping out hip-hop sounds out of their pimped-out boats, and then revving up the 1,000 horsepower un-muffled engines, just because, well past midnight.  So, despite the comfy bed, sleep was hard to get.   I definitely disliked Hyatt's efforts to "tap new revenue streams" by milking me for little things like water.  They have this buggy software on the TV, - it helps you get to all the hotel "services" and it tunes the TV stations and gives you a TV guide, so it is convenient, but the first time I turned it on, the whole windows XP PC-based system crashed and went in to a disk scan mode for a couple of hours.  Booo.  Later when it started up again, it took minutes to load up the menus. Double booo.  Finally it started working and had all these nice features like links to facebook, Netflix and the like and I was figuring with the high dollar rate I paid on this room, those things are gonna be included!  Yeah..., nope.  Boo for trying to ding me a high dollar rate for TV based internet access.  Luckily I happened on a trick and didn't get dinged but enjoyed my Orange is the New Black episodes while the speed-boats rumbled in the background.  Here's my gift for you yelpers: Get the TV full keyboard out.  Turn on TV- Hotel & Local Info-Area Map-Directions.  Notice the new window you get, it should be very familiar to you if you are from this planet.  If you are savvy, you should be able to use it for everything you could possibly want ... oh yes, even that.  Extra star given for technical stupid-ness.

15/08/13 | Link | Rating: 4.0
81. Ebony K.
I have stayed here the last 5 years (out of the 7) that I have come into town for our tradeshow ( The first two were at Westin) I am very happy that they finally decided to upgrade the rooms, however the layout is a little weird. The closets are small and they have a huge mirror on one side in which they could have easily gutted out and made into an extra closet. Also the bathrooms have shrunk a little in size and you have to actually get in the shower in order to turn it on so make sure to have the shower head facing away from you or you will freeze. The hand with the fruit is a little weird but all in all, not to shabby. A special shout out to Cynthia and the crew over in Perks a.k.a. Starbucks.  For the last 5 years she has taken very good care of me and I adore her so!

13/02/12 | Link | Rating: 3.0
82. MIchelle S.
Dog friendly hotel!!! Cozy rooms, great staff & close to so much.

17/06/13 | Link | Rating: 4.0
83. Sally R.
We only breezed through after the Grand Prix, but the hotel looked nice! It was conveniently located near one of the race entrances and was very close to the water.

24/04/13 | Link | Rating: 3.0
84. Lynn G.
I was going to give it 5 stars but then I went to take a bath this morning and discovered there was only a newly remodeled shower and no bath! Hyatt didn't do their research on this one. Women love to take long hot baths! Overall I'd call the remodel and the hotel a success. It's the host hotel to the LB Convention center yet the rooms are quiet. I think the addition of room service is new with the remodel. Food is sped fast and good. tides restaurant downstairs has great breakfast and its hard to go wrong with Starbucks in the lobby! valet team were super great all weekend. bellman was a cool Jamaican guy with a great attitude. Overall it was a great stay for the weekend even though I didn't take a not bath today!

29/01/13 | Link | Rating: 4.0
85. Jay E.
Awesome location with an awesome view. I stayed here a few weeks ago for a small getaway. Our room was situated on the 8th floor. Good restaurants are walking distance.  Friendly staff. I will definitely stay here again.

18/05/13 | Link | Rating: 5.0
86. John B.
Very nice hotel and in the middle of LB makes it the place to be IMO. Modern and simple make it a big hit. I came in and was welcomed by a professional staff and given simple direction on how to get to my room. The view was also great and I will stay here again when in the area.

17/12/13 | Link | Rating: 5.0
87. Christopher F.
The location is just wonderful - such a lovely little area surrounding a harbor.

Our room was fantastic. I was in love with the way they decorated it. Every time I sat up in bed I wished I lived there because of the stylish but homey look to the room.

Highly recommended. I would definitely say it's worth 4 star prices, but I was even more smitten because we got it at an insanely low price off of Hotwire.

04/09/12 | Link | Rating: 5.0
88. Maria B.
Treated like gold here! Refer to review of The Wynn, complete opposite treatment here top to bottom. Immaculate and beautiful rooms, with a view of the Queen Mary. Wonderful snacks and drinks in their bar. A definite repeater! You are greeted with warmth in every way from the moment you check in. The Wynn in Las Vegas really should take classes from these people.

30/08/13 | Link | Rating: 5.0
89. Angela F.
The customer service at this hotel is the best customer service I've received at any hotel I've ever stayed at.  From the moment we walked in, we were greeted warmly by their staff and directed to the front desk.  The front desk staff were super friendly and patient also.  The cleaning staff were even more above and beyond with their super friendly attitude and willingness to offer assistance in anything we needed help with.  

The hotel is in a very convenient location.  It's located by the pier with many restaurants and shops in the nearby area.  The rooms are clean and the hotel lobby is very spacious.  There is a restaurant in the hotel as well as a small cafe in the lobby that offers Starbucks' coffee.  If you get a room facing the water, the view from the rooms are beautiful.  Prices are also reasonable for a hotel that is right near the water.  The only negative thing about this hotel is that they charge their guests $16 for overnight parking!

14/10/10 | Link | Rating: 4.0
90. Becca C.
Disclosure:  I scored a deal through hotwire for $104 per night.

Being a savvy traveler, I went to betterbidding.com that told me to expect hotwire would book me at the Hyatt Regency.  I called ahead of the booking to ask how much parking was.  At four-star properties and above, NOTHING is free, it's all addons.  One really great thing about the Reg is that the fitness center was free.

Ok, here's the breakdown:

Positives:
-The hotwire room had a nice plasma tv.
-Good coffee at the pastry/coffee stand in the lobby.
-Super comfy bed.
-Nice hot jacuzzi.
-The fitness center is luxe! their machines have ipod hookups.
-Easy walking distance to shops and restaurants in Downtown.
-Continental breakfast room service was YUMMY!

Negatives:
-Wireless was $9.99 a day. Lame.
-Self park wasn't all that more inexpensive than valet.
-The bathroom was a Best Western bathroom in 1986.
-The lobby is super minimalist; you've got hundreds of guests and 2 couches.  Where are people supposed to feel comfortable congregating?  The bar?  Trying to force them to buy drinks?
-That yummy continental breakfast consisted of coffee, juice, a pastry, and a croissant for $20 after all the fees.

16/10/10 | Link | Rating: 3.0
91. Safiyyah B.
I stay at the Hyatt or Marriott usually when I travel. I was going to be adventurous and stay on the Queen Mary Ship for my fiance's birthday, but I am glad we stayed here. Sleek furnishings, great view and modern creature comforts. Check-in was no fun, we were directed to the kiosks (as was everyone in line) and the kiosks were not working. So we stood in the regular line, got out of line to get in the kiosk line, only to have to get back in the (now longer) regular line. But the concierge was helpful and apologetic. Stil enjoyed my stay.

21/06/13 | Link | Rating: 4.0
92. Aaron F.
Great property in the best location in long beach. Love the new rooms and the view.

28/07/13 | Link | Rating: 5.0
93. Sandy C.
I loved staying here for AGENDA Long Beach Convention!

It's connected to the Long Beach Convention Center, so it made everything so easy!  Have hand truck ready and roll into the show. The staff is friendly, the rooms are newly renovated, and the food at the Tides restaurant was surprisingly pretty good.  

You can walk across the street to Laugh Factory and catch a comedy show, fully loaded arcade for the kiddies, or the big kid in you.  Tons of restaurants and shops just across the street!  It doesn't get more convenient that this.  

Kudos to the staff.  Warm, casual, and helpful.  Beautiful views of the Beach front from your room, low rates.  No complaints.  Two thumbs way up.  

Nice way to roll when in the LBC.

12/01/12 | Link | Rating: 4.0
94. Choppy L.
Had a great time.  Staff was very friendly. Beds are a little small

05/07/13 | Link | Rating: 5.0
95. Keith L.
I expect a lot from the Hyatt brand - especially Regency - and the Long Beach Hyatt didn't disappoint. I'd say it's the complete package but I didn't stay long enough to try their outlets.

First, the location is awesome - right next to the convention center and a short walk to most of what the city has to offer. We walked to the Aquarium of the Pacific and ate in the shopping/dining area across the street. Our room was on a higher floor in the corner so we had a nice view of the bay and marina.

Hyatt did a nice little thing with the recent room renovation - instead of entering right into your bedroom, you open your door into a small enclosed entryway (yes, with the now famous "hand"). That separates the bathroom and entrance from the bedroom. Small but nice! We stayed in a Regency Club King which gave us access to their "private lounge" with breakfast, concierge service and hors d'oeuvres. Sweet!

For some reason, Hyatt has a thing for dark brown decor which does nothing for making you feel warm and welcome. But the beds were amazing as always and staff was extra friendly and helpful! Recommended if you get the chance to visit beautiful Long Beach.

12/10/12 | Link | Rating: 4.0
96. Rachael L.
I really enjoyed my stay at this hotel! The entire building was very clean and well decorated. My room was good sized, had a fantastic view, big television, and the bed was incredibly comfortable. The pool outside was also very nice. The only reason I didn't give five stars is the extra fees- you have to pay for parking and for wifi. Other than that, I highly recommend this hotel!

22/08/13 | Link | Rating: 4.0
97. Candice C.
This is a busy location because of it's close proximity to the shore and all of the restaurants and corporate offices in the area, but the staff does a fine job of making sure all guests are satisfied and that all needs, expectations, and accommodations are being met.

Upon arrival the staff provides a warm welcome and courteously escorts guests around the hotel. If you're a Passport member of the Hyatt, they make it a point to extend accommodations, provide info of the area, and they do a good job of treating you like a valued member. It is a large location so the bellhop describes where everything is in relation to the lobby.

The rooms are finely kept and the view is amazing. Whether you have a view of the shore, strand, or city, you definitely get what you pay for.

The snack bar in the room is well furnished, as is the bathroom. The restaurant downstairs has a large selection, sure to appease children.

Room service follows directions to the T, which is important! They provided all of the extra items we requested for the room and at check-out they made sure we were satisfied with the accommodations.

Excellent service, wonderful stay. ***Definitely stay during the Long Beach Grand Prix and ask for a room with a view of the shore/streets! It's a front row ticket to all the action. Of course, this type of reservation has to be made well in advance though.

Enjoy your stay!

11/10/10 | Link | Rating: 4.0
98. Michele R.
This is a lovely hotel. Love the location walking distance to downtown. And the harbor with plenty of restaurants. I had a room facing the harbor. The staff was great. Definitely would stay again

23/07/13 | Link | Rating: 5.0
99. MC B.
My husband and I recently visited Long Beach as tourists and could not have been happier with our choice of hotel. We had a wonderful time from check-in (we arrived at noon and our room was ready) to check-out (the front desk staff member asked how our stay was, thanked us for choosing the Hyatt and our bill was correct).

The hotel lobby was open and attractive with many comfortable seating areas - a nice place to relax, read, do computer work or just people watch. Our room had obviously been recently remodeled, was spotless and tastefully decorated. The bathroom was very nice with a large walk-in shower. Unlike several previous reviewers we liked the hand with the apple. It provided a low light if you got up at night. The motion light on the base of the bedside table was great, too, in the dark room. It was obvious that a lot of planning went into the room with the guests in mind. Nearly every staff member went out of their way to greet us.

We ate at Tides restaurant each morning. The buffet was one of the most expansive I have ever seen for breakfast. They had just about everything you could possibly want. It was quite impressive and tasted great. The servers were all very attentive. Our only negative experience with staff came at the Lobby Bar. The bartender bordered on rude and the cocktail waitress was very loud and obnoxious - complaining about everything and everybody. After that experience for the rest of our stay we walked two blocks north to the Renaissance Hotel where they had a fantastic happy hour, very friendly bartenders and a beautiful lighted bar.

The location of the hotel was ideal. We did not have a car and were able to walk to most places and if we weren't there was a free shuttle bus that goes around downtown Long Beach that stopped in front of the hotel. It could not have been more convenient and came every twelve minutes.

I have never been a big Hyatt fan but I will probably stay at another Hyatt in the future based on this experience. I would highly recommend it.

20/11/12 | Link | Rating: 5.0
100. sherri m.
After a very poor experience at another Hyatt, I was not expecting much.  But as a part of a special Valentine's celebration, we spent a night here on the Regency floor.  From start to finish, this was a wonderful experience.  Every Hyatt staff member was friendly, polite and helpful.  The valet, the desk clerk and the bellman were terrific.  The room was beautiful and well appointed.  The bed was so comfortable.  The concierge room was well stocked.  We did not even go out to breakfast as planned as the spread so was great.  Lox and bagels, fresh fruit, good pastries, a fancy coffee machine and even carrot juice was all more than we expected.  Web check out made it a breeze to get going to the next part of our adventure.  But best of all, when we returned from dinner and the theater that night, there was champagne and chocolate covered strawberries waiting for us for Valentine's.
It was just a perfect experience in every way.  It's exactly what I have expected from Hyatt in the past but had not experienced in quite awhile.  Thanks to everyone who made it so nice,  We will be back.

16/02/14 | Link | Rating: 5.0
101. Ryan M.
Long Beach...Why do you want me to live here?! I was at Shoreline Village/Rainbow Harbor and this hotel just shouted....Let's Do Business. Oh man, I used to come to Long Beach many years ago, but since I got older, my perspectives have changed. With the Hyatt, harbor, and many activities you make me want to move here...that's if business makes me move here, or somewhere else.

Well, I had an important meeting here at 10am. I won't go into details of what kind of meeting, but it was something IMPORTANT to me. I did not park on-site since I wanted to get some light exercise from Shoreline Village to Hyatt. I walked in to the Hyatt and my eyes opened wide, as if, I saw a billion dollars in front of me.

The lobby was just beautiful. If I were rich, I would love to check in like Richard Gere does in Pretty Woman. I was directed by either a Hyatt Representative or a person I was meeting to a ballroom. I signed in and my eyes opened so wide that I thought I was going to faint. DANG...This room is huge. There were not a lot of people attending, but damn, that is a lot of space for a small meeting.

I can't go into details, but Hyatt Regency Long Beach has class. Probably even better than the Wynn/Encore. With the harbor across the street, I wish I could rate this 6 stars, but the Yelp Universe would explode. Well, today was a busy day for me, but it would be a GREAT busy day. Whew....Long Beach needs to stop calling me.

The Yelp Universe. Where are you traveling today?

12/03/11 | Link | Rating: 5.0
102. Georgina C.
I was incredibly happy with my stay at the Hyatt Regency, it couldn't have been better.

Myself and my coworker had pre-shipped about 14 boxes to the hotel which they received, held for us and brought directly to our room (promptly). Anthony and William were quite helpful in aiding us in moving the sizable packages.

The accommodations were satisfactory, decor modern (especially the lobby) and I loved all the small touches that showed they went the extra mile.

For example, the ticket kiosk in the lobby which allowed you to print your boarding pass before heading to the airport.

The restaurant managers Leslie and Jennifer were incredibly helpful in preparing a gorgeous spread of foods for my bosses rented yacht. The plan was devised a bit last minute but both women coordinated the platters and drinks in record time.

Zina and Gina at the front desk were also wonderful. The staff at this hotel is top notch, I will absolutely be returning! Great work!!

p.s. The room service is prompt and the food DELICIOUS!!!!

30/08/11 | Link | Rating: 5.0
103. Dani J.
Just went to a wedding here. Beautiful hotel, wedding was outdoors behind the hotel and it was perfect, lots of shade, beautiful set up, and seemed like a private event even though there were people walking around. Just lovely.

There were several other weddings going on, but you the layout and organization was done so well that you really didn't notice. The ballroom was great, a couple of bars right near each other that made getting drinks easy, ample restrooms, and a pleasant staff.

Great location right by the water, too!

01/09/11 | Link | Rating: 4.0
104. Esther C.
I don't understand how the stupid hand at the entrance of your room even matters! So what?!
Any who, this place is decent. I stay here when I'm out at the pike drinking because I don't drink and drive.
The service is fine, the renovation is cool.
The bed is comfortable enough, I like the lighting in the restroom.
I wish the closet was bigger lol but that's always my complain in most hotels I stay at.
There's plenty to do near this hotel so I think it's great for where it's at.

01/10/12 | Link | Rating: 3.0
105. Woodrow L.
The hotel is very clean,  the staff is very nice.  I've had nothing but pleasant stay. Parking is $21 a night,  whether you self park or valet.  Wifi is not free either.  I would not stay here again just because of those last 2 reasons.

22/04/14 | Link | Rating: 4.0
106. Theresa F.
There are better places to stay for the money.

I had the upgraded "harbor view room" for $154.00 a night.  Well, I am not sure what I paid for as the "harbor view" was a tad misleading!  It was a "harbor view" from only 1/2 of the window.

Parking at this hotel is less than easy.  It's cheaper and less hassle to opt for valet.  The parking garage is next to the hotel and is connected to the convention center. Parking is shared between the hotel/convention center guests, hotel/convention center employees and the general public. There is NO elevator access from the parking garage to the hotel.  Hotel parking is $18.00 a day for "self service" parking.  With three suitcases plus other items in combination to the walk around the hotel, into the garage and two floors down, you are best to valet and avoid the hassle. Cost is almost the same.

Very disappointed that the Hyatt still finds the need to charge business travelers for basics such as internet access. Really???? They are quick to point out their multimillion dollar renovation. Does anyone really need a lighted hand with an apple glowing at you when you walk in? Internet access to all guests may have been something we'd all rather have than a lighted hand.

Overall, a nice, clean hotel. Just what you would expect from the Hyatt. However, I think parking is very inconvenient and when I am paying for a harbor view that is just what I expect.  

Honestly, would not stay here again .

18/09/12 | Link | Rating: 2.0
107. Patrick N.
Nicely designed hotel, clean rooms, and strategic location. Staff members were a bit aloof and needed a slight attitude adjustment.
*Very* disappointing wifi connectivity in my room (and only on the 4th floor). I paid 15.00 for the middle tier connection speed but found myself walking around my room, then down the hall to obtain a stable signal on both my Mac and iPad. I ended up calling the front desk to please refund my account. They indicated they would but offered no apology or resolution. I had plenty of work to do that required an internet connection so I ended up tapping into my phone hotspot first but was forced to perch myself in the lobby for 7 hours as my phone signal was too weak in my room.
Plus the bathrooms are very small with abrasive shower tiles that scraped up my feet.
Disappointing service to say the least especially for the money I paid. Next time I travel for work I'll stay at the Best Western on Linden.

05/09/13 | Link | Rating: 3.0
108. Tracey W.
I really loved this hotel mainly because of the staff who were absolutely brilliant. They really took care of me and my team and i couldnt have asked for more. The only thing i didnt like was the bedroom decor which was slightly odd (the light with the hand spooky!)But the views from my window were excellent.

18/01/13 | Link | Rating: 5.0
109. Mike C.
I booked a room for 2 nights Dec 28-30. We booked from expedia and chose the park and surf option which gives you a discounted parking rate built into room rate. We checked in and they only had a room on Lobby level which I don't care that much but would have been nice to see a little better view when advertising a harbor front hotel, got to see the loading area of long beach arena. Room was average. No minibar and since I had a 1 year old that needs milk, they wanted to charge 50 dollars for a small refrigerator. The second morning, I hear a scream from the bathroom and my wife said she got an electric shock from hair dryer. Being an electrician, I went and looked at it and it was so old the cord was severed where it goes into dryer with the copper in the cord exposed. Thankfully she was okay. Morning we left, we were woken up by a fire drill loudly over intercom in room saying it's just a drill. We came home, and yesterday looked at my bank statement and there was a 42 dollar charge. I didn't buy anything. I called and spoke to Terrence at front desk and asked about it, he said it was from parking. I told him I already paid. I didn't have a print out of my booking receipt since I did it on the app.  He emails me back saying he didn't see the parking included.  And said he had a copy of the booking from expedia. I looked and he attached a booking from hotels.com and said he couldn't refund it.  I didn't use hotels.com !  I wrote him back twice and have gotten no response.  So after warm milk, electrified hair dryer, fire alarms, and paying for parking twice, I don't plan on staying here again!

04/01/14 | Link | Rating: 1.0
110. Kris P.
I would have given 4 stars, but the fact that they didn't provide me any toilet papers, charges hotel guest $18 for self parking and for the reason that I found food (chips) on the floor I had to give it a 3 instead of a 4 or 5. If it weren't for the nice lay out and great area, I would have given it a 2 star.  

The hand sticking out from the wall holding an apple as I entered the room did surprise me . Not sure if I like the idea of a hand providing an apple.  I loved the pillows! It was really comfortable... I think I'm going to switch my own personal pillows. :) The location was nice as well, you can walk to many places. I come to long beach here and there for a day at the beach or queen mary, but my experience at the hyatt was better than the one at queen mary.

07/11/12 | Link | Rating: 3.0
111. Jodi W.
The room is lovely (except for the creepy 3D hand holding out an apple when you come in) and the location is great but the bartenders in the hotel bar are terrible.  

After checking in I went and sat at the bar, which wasn't that busy, for a full 5 minutes while the bartenders pointedly avoided eye contact.  So I left the Hyatt and went somewhere else.

I returned because I had a friend arriving late who didn't want to motivate out of there. When I came up to the bar the bartender - tacky goateed white dude - seemed bothered that he needed to stop watching whatever sports was on to make me a drink. His irritation seemed to increase when I asked what vodkas they offered. In fact, I got the distinct impression that my very presence was a problem.

Trapped, I picked up my $11 martini and tried to find a seat as far away as possible from the not one, not two, but FOUR sports blaring televisions - which, by the way, only the bartenders were watching. The server seemed nice...but overall the arrogant, customer service challenged bartenders stink up the joint. I'd say avoid it if you can.

02/12/12 | Link | Rating: 2.0
112. Chris F.
I typically stay at this hotel on average 2 weeks a year due to bussiness. They recently upgraded all their rooms, VERY nicely done. I was impressed. Seems like most rooms have decent views, higher up the better though (palm trees block the view on the lower levels)

Last time I tried to stay here my companies discounted room rate was not available and the standard rate jumped up like 120$ a night, not sure if its because all the standard rooms were taken or what, but I had to stay at the hotel Maya across the bay, So I was a little dissapointed about that.

The hotel is fairly expensive and so is parking and dinning, but I supposed thats expected in a touristy area.

04/12/12 | Link | Rating: 4.0
113. Leslie C.
Beautiful hotel, right along the water with an amazing view!  I would recommend the upgrade to a room with a view, we were placed in a corner room on a top floor and that was amazing.

Everything was Hyatt quality, and I am quite a fan of Hyatt in general.  This property definitely did not disappoint.  For the price we paid, which was in December our stay was a steal.  The room was a good size, nice amenities.  Their toiletries!  The white tea and ginger is my absolute favorite!  The property had a Starbucks on site, and some other cafes and stores - definitely a nice place to hang out for a drink.  It is right next to this pond ( not sure if it is a part of the hotel) but very scenic place with some Japanese inspired touches.  

We were held back for about 10 minutes at check-in because somehow the three customers in front of us all had some kind of issues.  However the front desk agent that helped check us in was very nice, acknowledging our membership with Hyatt, overall very friendly and welcoming.

One thing to note is that their garage is a little teeny bit of a walk, there is no elevator that connects to the lobby.  You have to walk from the garage to the front entrance.  This complaint makes me sound kind of lazy -- so not complaining.

Will definitely stay here when we are in the area, comfortable bed, nice location, beautiful amenities!

03/04/13 | Link | Rating: 5.0
114. Brenda H.
Loved my visit to this wonderfully located hotel! Room was perfect, view was awesome, valet was on top every request, front desk gal Shay was friendly and efficient. Will definitely be back!

15/07/14 | Link | Rating: 5.0
115. Maria S.
Little did I, or the rest of the people going to the same convention, know that this Hyatt started doing construction about a week earlier.  Now sure, I was next door at the convention most of the day, but the whole point of being right next door was to go relax in my room in between sessions.  And I'm not quite sure why I received a letter on the second day of my stay telling me about the construction when I already could hear it daily.  

Not quite what I expect out of a Hyatt Regency.

05/11/11 | Link | Rating: 2.0
116. Carson W.
Stayed here for one night way up on the 14th floor i think. With a gorgeous view of the pacific ocean and the long beach port, it was honestly breath taking when we first opened up the curtains. The sunset was gorgeous to watch, so much that instead of going out for dinner we ordered room service. The burger i had was the best burger and fries i had all summer, the staff was super nice and attentive and did not pass you without saying hi. Also the girls at check in were on a whole other level it was as if supermodels were working at the front desk. I was kinda surprised as how they can get such gorgeous girls to work for them.  Everything about this hotel screams high end modern, contemporary california coast vibes. the beds were super comfortble and the air being pumped in was clean and smelled fresh. The bathrooms were a little small but at the same time had larger than normal showers wider. and the mirror was illuminated and gorgeous. Overall the place is a great stay and super comfortble and clean.

18/06/14 | Link | Rating: 4.0
117. Deb T.
Wow. Just wow. This hotel is absolutely gorgeous and I was so happy that I was able to stay here for the conference I was attending. Normally, a hotel like this is usually out of my price range, but I made the best of this situation by relishing everything in that room (cable tv, amazing bed, the chaise, chairs, turning the lights on an and off, etc.). The upside of this hotel is the gorgeousness of the decor and the view! I fell in love with the blue blanket on the chaise and I didn't want to leave it! The decor is very modern and it matches the overall feel of the hotel. The walls are a bit thin because there was a family in the next room with a rather rambunctious child. The bed was amazing and I loved that they had an iPod deck where I can charge my phone and to use my sleep machine app. I did order room service (I was starving) but that was a mistake because I paid $30 for a turkey club and fries that was average. Other than that, I enjoyed my stay.

19/11/13 | Link | Rating: 4.0
118. J D.
I pick up family there. The hotel employee "forgot" to lock the luggage cart. It slided and hit my car with quite a big sound. What kind of training these people got??

And then, I ask the car repair with car replacement since I need to work & use the car. We still work on it until now, they are so cheap and irresponsible!!!

How if the cart hit expensive limo? Or new Cadillac?
How if the cart hit a child instead? My niece can be hit by the cart.

Be careful and beware with this Hyatt, especially if you bring children and if you do not use taxis ONLY.

20/02/14 | Link | Rating: 1.0
119. Tania C.
My husband booked this hotel for our honeymoon on May 28, 2013 and well at the beginning I was not so sure if it would be a good place to stay because I read the not so good reviews on this hotel and I did get somewhat concerned. But to be honest, I don't know why people are complaining, during our stay my husband and I had the best days of our lives! The people working at this hotel are so attentive and you never get a bad attitude coming from them. I had a little incident where my wedding ring got stuck and would not come out, so we called the front desk and asked them for a little bit of oil; when they delivered the oil it was even wrapped  it! I mean how considerate! Also the ladies at the front desk were so wonderful when we left, and I want to send my gratitude to the house keeper, Josie D, who always did our room to perfection! My husband and I will return for sure.

28/08/13 | Link | Rating: 5.0
120. Jordan T.
I have to give props to this hotel because I have been so impressed with their customer service during my stay. Not only are the rooms great, modern and clean- but the staff is have been so friendly the whole week. Always cheerful and happy, they have done everything they can to make my stay pleasant. They also have gone above and beyond to make up for the construction in the lobby by offering restaurant coupons, free wi-fi, etc. They also have done a great job to communicate what impact the construction is making. For example, I have received two letters today explaining where the construction would be and what would be impacted. I have travel often for business and rarely see a hotel go above and beyond like this for lobby construction! Definitely will stay here again if I come back to Long Beach!

10/09/14 | Link | Rating: 5.0
121. Franco C.
A much needed and well done renovation greeted me on this trip.  The rooms which had previously been dowdy at best are now nicely done in modern furnishings and amenities such as an iPod dock built into the clock radio, and a bank of outlets, usb ports, RCA ports etc. built into the wall so connecting various things like the laptop to the tv etc is painless.

Even the keys to get into the room have been upgraded to proximity keys and they seemed to be a bit more immune to being erased than the old style magnetic strip type.

Modern bathrooms completed the renovation and the bed was cozy and I was able to sleep well.

The parking garage setup is still wonky, but seems to be working better than my previous stay.

All in all they are on the right track and I am looking forward to staying there again in the future.

19/04/12 | Link | Rating: 3.0
122. Mr K.
Spent a night here with the family on a staycation while visiting the aquarium.

The newly renovated rooms are nice, but the "apple in hand" nightlight thing is kind of odd.  LOL  We also had a great harbor view which was spectacular at both day and night.

The location is great.  There are many shops and restaurants within walking distance.

The hotel itself is pretty lively at night.  The bar and lounge area was pretty crowded on a Friday.

My only gripe is that the pool area is undergoing construction currently.  There is some noise and a bunch of dust and dirt in the air.

13/08/12 | Link | Rating: 3.0
123. Jessica C.
The Hyatt is definitely doing something right. I have thoroughly enjoyed my stay here. upon check-in my daughters were each handed a popsicle :-) to keep them occupied during the check in process. Someone deserves that award for this idea. Our room was spacious clean and the bed is incredibly comfortable. Can't recommend this hotel highly enough! Definitely going to be staying here again on our next trip to Long Beach

12/09/14 | Link | Rating: 5.0
124. Aariel H.
Nice hotel even though renovations were going on. Great location near restaurants and the beach. The only negative is we stayed on the 2nd floor and there was absolutely no cell reception. That was really difficult. If I stay there again i would ask for a room on a different floor.

12/09/14 | Link | Rating: 4.0
125. Jennifer L.
By far my favorite hotel to stay at in long beach, so!! luxurious! I go once a year for a week and I feel like staying there forever

19/02/14 | Link | Rating: 5.0
126. Amanda R.
Came in today for a drink at the bar and to soak up the beautiful weather. My sister and I walked up to the bar and the bartender, George, walked away with a full bar. After waiting for 10 minutes, we decided to not waste a nice day and go outside until he comes back. We go back to the bar 45 minutes later. He barely acknowledges us(two young women) and immediately helps every man there while calling them all 'boss.' He finally helps us after 15 minutes, I order a margarita and my sister orders a cucumber cooler. He told her that he hasn't cut cucumbers. What kind of poor excuse for a lazy bartender is this?!?! I get charged $13. I leave the horrible bartender $2 cash and a note to let him know his service was beyond poor. I call my bank later and he charged my card a $2 tip even though I put a big fat zero and left two dollars cash. I've never received such poor service. I was going to have my whole wedding party stay here in August but he has ruined this hotel for good. Thanks, George.

15/05/14 | Link | Rating: 1.0
127. Merrill W.
Stayed here for the Long Beach Marathon in Oct 2013.  

Room service: food was very good with some great and surprising options.  We had a dietary restriction in our room and they were perfect with taking care of us in that regard.

Bed: very comfortable.  Not sure why hotels don't have at least one or two pillows that aren't just overstuffed on the bed, but these smushed down to a decent thinness.  (Is it that ridiculously overstuffed pillows somehow communicate "luxury?")

Internet: hotels need to quit charging for this for guests.  I realize it's a money-maker, but offer a free slow connection or something.  I get free internet with coffee at lots of places.  Get with it!

Staff: pretty amazing, actually.  The valets, the front desk, the guy who brought the room service, everybody.  I came away impressed with how professional and helpful everyone was who worked in the hotel from beginning-to-end.  

Definitely recommend this place.  Hope they join some other hotels and come around on internet fees.  Don't mind the valet fees so much (I guess I expect them), but I have to say that having such excellent staff makes you not mind paying for the things in which you interact with them.

14/10/13 | Link | Rating: 4.0
128. Carol K.
Know a couple of things before you stay.  First, this is a convention hotel so the wear and tear factor is high but they have just partially completed the renovation so make sure you ask for a renovated room.  You can see the ocean from most rooms so getting a renovated one is a higher priority than ocean view.

Secondly- know that the location is pretty good to anything in Long Beach and that there are several restaurants right across the street but this is not a fancy, resort hotel.  It's functional, at best.

The common areas and hallways are still in need of renovation.  The hallway carpet is worn and dirty- yet when you open the door of your remodeled room- the room is clean, modern (maybe too modern as this type of modernity will look old soon!)  There is even a very bizarre piece of art as you open the door of a hand with an apple stretching out.  The odd thing?  i went to another room and all the hands are different.  Surely there must be a story here but for now I'll leave you with the Adam and Eve and the apple reference . . .maybe a suggestion as to the temptation that happens in these rooms?

The bathroom is small but practical (and if you are short- you may feel that the sink is way too high but for this tall girl it worked!), the bed is comfortable and the rooms are quiet.  And my fav feature?  There is a motion activated floor light on the bed stand that keeps you from bumping into the bed in the dark.  Loved that!

And the front desk staff is quick and efficient and I really liked the option of the self check in at the self serve on line kiosk.

Parking costs about $21 a day and wi fi will also cost you unless it's negotiated up front.

Not a big fan of convention hotels but this one will do in a pinch.

04/06/12 | Link | Rating: 3.0
129. Joseph S.
I went back to the Long Beach Hyatt again about a year later for the same event.  The rate was lower, but, still pretty steep at $175 per night.

When I first arrived in the room, I saw the familar glowing hand holding an apple.  No one night stand note under the apple this time.  I went into the bathroom and saw that they had placed a tube of Aqua Fresh tooth paste near the sink.  Then I looked at the toilet and saw a blob of that same tooth paste above the water line on the porcelain.  I stood there and thought about it for a while.  People don't excreet toothpaste, so, did somebody spit the tooth paste into the toilet instead of the sink?  And why didn't the made see that when she cleaned the room?  I figured that the maid would get it the next day, but, after cleaning the tooth paste was still in the toilet.

The second morning I noticed that when I opened the soap and placed the wrapper in the soap dish, both the used soap had not been replaced, and they left the wrapper in the shower.

My wife pulled back the bedspread for the first time, and found hair on the sheets.  We had not been on the bed, so I assume that means that they did not change our sheets between guests.  My Daughter was in the next room and told me that the second day when she pulled back her sheets crums from her room service breakfast were still on the sheet, so they didn't even scoop them off.

The door stop was knocked out of the floor, and was just laying there.

I self parked, and had a terrible time finding a space where my Suburban would fit. I finally saw some empty spots, and headed for those.  After I got out of the car and walked half way out of the lot a parking attendant started yelling at me that the section was for Valet parking only.  I asked him how I was supposed to know that pointing out a total lack of signs in the area.  He shruged and ordered me to MOVE IT.  Not a polite way to talk to a hotel guest who is getting carged $18 to self park on top of a $175 room rate.

I ordered bread puding the first night for desert.  It came with some warm cream that you were supposed to pour over the top.  I did, and took a big mouthfull and the cream was rotten.  I called room service, and they offered to bring me another one, but, I told them that I didn't have much of an appetite anymore after getting a mouthful of spoiled cream, and asked them to just take it off the bill.

The climate control in both room doesn't work well.  If it is too hot, and the room says it is 78 degrees, you have to take it all the way to 65 degrees to make the air conditioning come on.  If it gets too cold you have to move it to 80 to get the heat to come on.  This happens in both rooms.

The hand and the apple are both missing from my Daughter's room.  It's just an empty frame when you walk int the door, which seems even more odd.

On the positive side, the room service has improved, and is arriving faster.  We have been dealing with our breakfast issues by ordering the night before and asking for a timed delivery.  So far, so good.

I gave the hotel another chance, but, there are things going on here that don't happen even at Motel 6.  For these rates, they really need to be doing a better job.  I have two more nights here. I keep thinking that nothing else could possibly go wrong.

08/06/13 | Link | Rating: 2.0
130. Ray H.
Pro's:
Fair price for a room, Costumer service was great, room was clean, view was amazing, close to downtown, the beach and many restaurants.

Con's:
You have to spend extra $15 for wifi or internet service through the TV (which should be free), They charge you for parking (It should be free if you are staying at the Hyatt), you can hear your neighbor if the room is connected to the other room.

Will i recommend this place? I will recommend to look around at the other hotels around before booking here.

10/10/13 | Link | Rating: 2.0
131. Kevin F.
Recently renovated Hyatt, the rooms are very modern based on the furniture and features of the room. Power outlets at both night stands, night lights at the base of the night stands which are motion sensor activated, and a tv with connectors for your laptop.

Your keycard give you access to your room and lets you enter and leave the parking garage if you pay for parking. Once you first walk into your room, the tv should be on, with a greeting message, and some soothing music. I liked it anyways.

The bathroom is nice, kind of small, but doesnt have the ceiling showerhead nor as large as Hyatt the Pike . They may still be changing some rooms since on different stays the toilet had an anti slam lid (closes slowly), while another room didnt. The water pressure seems pretty weak in the rooms too, but the sinks are nice. The lights inside the mirror are pretty cool too.

Its a nice hotel, not new, but definitely gives you the renovated feeling mainly due to the hallways and lobby still seeming a bit dated.

04/11/13 | Link | Rating: 4.0
132. Jessica D.
Hyatt has always been a great hotel. I've always had a wonderful stay but this time it was meh. I love the new remodeling they've done. BUT we had the noisiest neighbors alive. We were seriously sandwiched between a very noisy family who's kids didn't get to sleep until 11:00 and in the other room a couple who felt the need to constantly drag something against our adjacent door. And shoving things in the closet. The noise barrier in the rooms are soooo thin. And mind you we were also in the "exclusive" rooms on the 16th floor. We also called the front desk to make them aware of the noise level in these rooms. The front desk told my husband that security will let them know to keep it down. I of course waited to hear for a knock on their doors or a phone ring (since we can hear everything because of the paper thin walls) and no one showed up to their doors. NOTHING!!! These parties on both sides were still loud. And the noise did not stop until 11:30 - midnight. Absolutely ridiculous. You would think for our "exclusive" amenities we would at least have walls where I didn't have to hear an entire laughing fest convo of an entire family or hear the banging of the closet doors or drunken convos in the other room. All the while my husband and I were trying to put our little toddlers asleep. Great security they have there.
We were also told we had a mini fridge in our room. We did not. So we had to use our sink filled with ice just to keep out children's bottles cool. I've never stayed at a hotel and had to deal with this. Once again if you are paying for higher quality .... I should expect just that.

Housekeeping and valet attendants were great.  

I won't be staying here again. I will find somewhere else more luxurious.

01/09/14 | Link | Rating: 2.0
133. Jo Lynne P.
When booking our reservations I was not told about the remodeling that would be going on during our 9 day stay at the Hyatt Regency Long Beach.  Being warned would have been a nice courtesy. The desk clerk at check-in was pleasant, and warned us of the Jazz concert that would be going on in the Lagoon area until 10:30 pm for two nights. In addition to the concert noise on the weekend, we were also serenaded by the sound of jack hammers in the hotel  during the day.  Also, I had called the hotel directly the day before our departure to see if they had a Business Center that I could use during our stay there so that I wouldn't have to bring my lap top computer. I was assured that they had a very nice business center with several computers that I could use. Upon arrival the next day, we discovered that there was no Business Center - but instead they had ONE computer for everyone in the hotel to use!  We also quickly discovered that there was no gift shop, as we had been told. Instead, they had a make shift "gift shop" in one corner of the lobby not too far from the "make shift" coffee and muffin stand that I imagine was there to replace "Perks" coffee pantry. By the way, their website still shows that they have the Business Center, Perks, a Lounge, etc.  I think the website would be more honest if they removed those things from the website until they are back up and functioning. To me, it seems like false advertising.

Upon arriving in the room we had to call for assistance with air conditioning, as the room was hot and stuffy.  They sent someone out to "fix" the air conditioning in our room, and we were informed that the system works like a swamp cooler (evaporated air cooling) and has a margin of 3 degrees before the cooling will kick back on.  So we requested a fan to help with the air circulation and cooling in the room.  The furniture was relatively new, as they have remodeled the rooms.  But the Art Deco/Modern furniture felt cold and uninviting, and was actually uncomfortable to sit on.  Neither one of us could sit on the chair in the room because it was so uncomfortable, and the couch wasn't much better.  There was very little storage for clothing in the room, and the bathroom had NOTHING for storage except for the counter top.  Speaking of the bathroom, the shower was a nice looking glassed-in, tile shower, and relatively large for a shower.  However, the soap dish in the shower was about ankle high, and the framed art above the toilet looked like it was a picture of sand ants.  I'm not kidding!  I really think they were sand ants.  There was ONE hook in the entire bathroom, and no where to hang towels, washcloths, or hand towels.  The choices were either the bathroom counter top, or the floor.

We found that over the course of the 9 days that the best part of the stay was the people who worked there.  With a few exceptions, most of the people working in the hotel were very nice and very helpful.  But the hotel itself is not worth money, and not a comfortable place to stay.  The lobby remodeling is supposed to continue until October, but that won't change the lack of comfort in the rooms.

Upon check out the girl at the front desk failed to ask how my stay was.  So I pleasantly offered the information anyway, mentioning that it would have been nice to have been warned in advance of the remodeling.  I also told her that I had called the hotel directly about the Business Center, and I was very disappointed that there was indeed no Business Center as I had been told, but rather just one computer for the entire hotel.  Instead of an apology or an offer to refund some part of our stay, I received "excuses".  

My husband and I are of the mind set that it isn't "if" a business has problems, but rather "how" they handle the problems when the problems arise that makes the difference between good businesses and bad businesses.  I don't think that the Hyatt has handled the issues with the remodeling and the problems that go with it in a professional and upscale manner, like one would expect from the Hyatt Regency.  Needless to say, I would recommend finding another hotel when staying in Long Beach.

19/08/14 | Link | Rating: 1.0
134. Otto S.
very expensive, Internet, breakfast, parking are not included.

Also muss nicht wieder sein

08/12/13 | Link | Rating: 2.0
135. Julie M.
What a nice surprise to find the improvements to this area. The last time we were in Long Beach, this area was a seedy & sad port. We were dazzled to see that the entire waterfront has been gentrified and become a beautiful place to hang out.  Restaurants, shopping and entertainment are steps from this hotel.  If you get bored in this area, you need to visit a shrink soon.

This Hyatt turned out to be the highlight of a wonderful road trip along the California coastline. From the welcoming check in by Kristan??? to the beautiful and immaculate room, it was perfect! Bed was very comfortable & perfectly made up. The lobby was spacious and peaceful. The room was beautifully decorated in a contemporary modern. The view of the harbor was so pretty. Pool looked inviting. The hotel location was perfect for wandering around and exploring shops and terrific restaurants.  The bath was lovely but a tad small. Parking was a tad spendy, ($18.) but sadly most hotels are charging these days anyway.  All in all, we can't wait to return for a long.....Long Beach...... weekend at the Hyatt Regency!

17/08/13 | Link | Rating: 5.0
136. Chirly D.
Worst hotel I've ever been to. The people that work here are so rude and mean and don't care talk to you like your nothing and some completely ignore you. So not worth it to come here not matter what the price. If I had a chance IDE give this hotel no stars don't care. I choose here to celebrate my husbands birthday and we all regret it.

05/09/14 | Link | Rating: 1.0
137. Clar S.
The views are spectacular! Location is delightful. Rates are pretty high, but this place is just amazing! I would definitely come back again. The drinks at the bar were delicious! The staff's really friendly and most importantly there were no ratchets in sight. ;) Definitely my type of vacation.

13/11/13 | Link | Rating: 4.0
138. Peter R.
Contemporary and thoughtful decor in the rooms. Attentive service in the Tides restaurant. Well appointed menu options and buffet. We had the king executive suite overlooking the Marina.

08/12/13 | Link | Rating: 4.0
139. Terry S.
Just OK. Plus was that it was close to the convention center negative was that I was there with a dance convention the hotel did not seem to be expecting though I hear they come every year. Line at check in was long, the kids ran up and down the halls to one, line at the lobby coffee cafe was over 30 minutes just for a tea. Very understaffed.
As mentioned I did not like the hand when you entered the room especially since mine was rather dusty. Do not think the housekeeper spent much time in the room maybe because of all the kids.

02/02/13 | Link | Rating: 3.0
140. L. M.
Pros:
- great location next to the convention center, restaurants, beach, pretty park areas
- nice outdoor pool
- lots of indoor and outdoor seating areas
- good bar, restaurant, Starbucks but usual high hotel prices
- has a small gift shop
- comfortable bed, good size tv, beautiful views
- base of nightstand had a cool motion sensing nightlite so you don't fall on your face in the dark
- fast check in. Very friendly staff throughout.

Cons:
- expensive parking but I guess that's standard these days. $18 self, $21 valet
- small bathroom
- Bad bathroom lighting straight out of The Blair Witch Project. Don't they realize a woman wants lighting that makes her look good and even better after the makeup goes on?
- strange mix of decor throughout the hotel. The beach meets Japan meets Austin Powers. And I know some are tired of hearing it but what's up with that creepy hand? Probably gives kids nightmares.

02/08/13 | Link | Rating: 4.0
141. Ryan H.
Fantastic hotel with completely updated rooms and facilities and great location. Loved our stay here and service was always exceptional.

14/11/14 | Link | Rating: 4.0
142. Rachel L.
Loved the hotel.  It was close to everything including the beaches, downtown, The Pike, etc.  Parking was a little expensive.  $18 for self parking and $21 for valet each day.  

What I really loved about this place was our room.  It was very modern, nice furniture, clean and I especially loved the shower head.

27/08/13 | Link | Rating: 4.0
143. Rebekah S.
Lovely hotel. Trendy rooms. Big and spacious. Comfy bed. Awesome shower.

Would I return? Sure thing!

19/04/13 | Link | Rating: 5.0
144. Crystal J.
EXCEEDED OUR EXPECTATIONS!

After informing the front desk that it was our anniversary, we were pleasantly surprised to be upgraded to the harbor view room...and WOW, what a room! The remodel was successful with a beautifully decorated room and, perhaps 2nd only to Venetian in LV in style (not size, still small)  bathroom!

The room service was average price for room service (expensive) but came quickly and the food was delicious. The convenience services came in handy when my boyfriend found out that he had left his deodorant at home and they ran some up at no charge.

The kicker was  the extra personal touch that they made sure to give us. After returning from the pier across the street (LOCATION, LOCATION, LOCATION) we had a bottle of red wine and two wine glasses waiting for us. A small gesture that made our anniversary trip that much more special!

Thanks Hyatt! This was our first hotel we stayed together in, the hotel for our anniversary trip and will be our hotel many more times to come!

22/02/13 | Link | Rating: 4.0
145. Allison M.
My daughter and I stayed at the Hyatt for two night over President's Day Weekend.  We booked our room via Hotwire about a week before out trip.  When booking through Hotwire, you don't usually get a room with a view, so I was pleasantly surprised with the fabulous view our room had from the 10th floor.  Our room had been recently remodeled and had a really modern vibe to it.  Cool lighting, furniture, bathroom sink, etc.  The only creep thing was the weird hand holding an apple that is lit up.  You see it immediately upon walking in the room.  Kinda weird.

The location of the hotel is great.  A lot of nice restaurants very close by, and the Queen Mary and the beach are basically out the front door.  

The only draw back I had is the price to pay for overnight parking in the lot.  $18 per day.  I know a lot of hotels in California charge for parking, but I thought that was a little steep.

I was also charged for a $4 bottle of water, which we didn't not take from the room.  That annoyed me quite a bit.  There was a long line at the check out desk when we left, and I didn't have time to argue about it.  I'm hopeful that they would have reversed the charge if I put up a fight.

Overall, we had a really great day at the Hyatt!

20/02/13 | Link | Rating: 3.0
146. Margaret M.
This hotel is totally underrated in my opinion, and is definitely my absolute favorite chain hotel (mind you I said chain hotel...as in Hiltons, Hyatts, Westin etc.).

We recently stayed here for two nights while on business in the LA area, and it was such a treat to come home to this place after a long day of work. The location is perfect for business and leisure, nearby to plenty of restaurants, shops, outdoor activities and the water.

Our room had a beautiful view of the harbor/ocean, was well appointed with a fabulous living room area, comfy bed and large bathroom. I loved the chaise lounge type couch and the overall modern minimalist decor. One of my favorite parts is that at night the underneath of the nightstand light up as you walk by, illuminating the floor so that you don't bump into anything...nice touch!!

The hotel itself has a fabulous pool (currently being renovated) and a good sized fitness center equipped with the brand new 'Stay Fit' equipment. Each cardio machine has it's own tv/music set up with a plethora of channels as well as an ample free weight area. There are however no weight machines...so if you don't know how to use free weights you are stuck with cardio. I especially loved the towels and fresh water/fruit offered.

On site parking is a breeze and they offer both valet and self parking (definitely suggest the self parking as it's much cheaper and is just as easy). The wireless internet is reasonable at $10 and the connection is excellent. They also have a large gift shop/convenience store that has everything you could possibly need, a cafe which is open mornings/afternoons with coffee and snacks, a fine dining restaurant and a lounge/bar area with fabulous views.

Overall a great stay for business travelers as well as for couples or families. I would absolutely stay here again!

07/07/12 | Link | Rating: 4.0
147. Cici C.
Ask for Raul. He will hook you up, he is so sweet.
View was amazing from the suite we had, only access to specific floor for suites only.

27/12/13 | Link | Rating: 5.0
148. Edgar V.
Won this via Priceline at $59/night for 2 nights (Thursday/Friday).  Self-parking in the attached cavernous garage was $18/night with in-and-out privileges.  The theme of the hotel is "Logan's Run meets the beach" with some of the décor being too new to be retro while too old to be current day.

As a first-time visitor, I'd say that this hotel was a fine win on Priceline since it is in a good part of Long Beach, where it is evident that the locals have poured lots of tax dollars into energizing the waterfront area.  Shoreline Village is a cute marina side set of shops and restaurants, there is a charming hike and bike path alone Shoreline Drive, and the downtown area is attempting a revival.

Reception was great:  friendly, professional, and warm, Amy provided a local map showing the running trail as well as general hints on local restaurants.  The hotel management should appreciate the jewel that Amy is in helping set the right tone for visitors.

The hotel room itself was comfortable with good mattresses (a little softer than I like), great views of the Queen Mary, harbor, and waterfront, and upscale bathroom.  The showerhead was one of those rain shower types, which I think was just a front for the local low-flow requirement.  Having grown up in a Third World country, I remember playing in the rain with harder water pressure than this showerhead.

An interesting sound dampening effect is that there is a half-wall directly in front of the room door; you have to jog around it to get into the room proper, which at first was highly annoying.  But, upon further reflection, did do a great job of buffering sound from the hall.  Since I happen to really relish quiet rooms, I have to applaud the Hyatt for this ingenious design.

The Pike area was largely moribund on Thursday but perked up nicely on Friday night.  Downtown can be a mixed bag of struggling businesses, odd characters coming off of the Metro Blue line, and a general feel that they are trying to find their final identity.  The "excitement district" isn't very big and you can easily see the boundary as you drive a few blocks north of the waterfront.

The Hyatt is a great base for many types of people:  pre or post-cruise, convention goers, and regular tourists would all find this place comfortable and safe.

15/10/13 | Link | Rating: 4.0
149. Ghenwa S.
Beautiful hotel, service is soo good too the location of this hotel is perfect cross the street from the board walk and close to every thing rooms are very cleam and the swimming pool opens late which is very good we enjoyed the night  swim

07/09/14 | Link | Rating: 5.0
150. Catcha B.
I had a very pleasant stay here. I was in Long Beach overnight for meetings but had time to go downtown and drive to Dana Point. They accommodated me with and early check-in and a late check-out when my retiring flight was delayed. Nice room, pleasant view, nice outdoor bar area and centrally located to restaurants downtown and, the airport is a short cab ride. I needed a quick getaway and this Hyatt added to a pleasant and productive weekend. Albeit a short one.

16/11/14 | Link | Rating: 5.0
151. Andrew M.
Arg. I really like Hyatt, so it pains me to write this review.  My wife and I stayed a night here recently for a stay-cation.

Good:
* It's got excellent proximity to the boardwalk, Shoreline Park, aquarium, etc.
* The price wasn't too bad.  (Esp. if you have the 'my elite rate' promo.)
* The room redesign from 2012 was a nice improvement from the last time we stayed here.

Bad:
* Sound insulation is nonexistent.  If you have children within close proximity to your room, you will be up at 6:30am... and maybe 2am.  (Not their voices, but because they will fumble with the curtains, which sound like rainsticks.)
* Cheaptastic voyage.  The latest cost-cutting measures completely baffle me:  
** Even Hyatt House and Hyatt Place carry coffee in the rooms.  Why does this Regency not do so?
** Did you want a mini-fridge in your room, perhaps for medicine?  $50 option...
** I've stayed at some high-end Park Hyatts before, and I'm used to seeing them charge for water, but $4 for some warm water just seems wrong.
* Hotel lobby is under construction (but to be fair, they warn you about it during the reservation process.)
* There was some room-key SNAFU.  We had to walk down to the lobby 3 times before we could enter the room.  Ultimately, they had to send the security director up to unlock our door.  (He was really nice and managed to resolve the situation.  But it still shouldn't have happened)

So, it's hard to recommend this place.  You can't gouge customers at every turn, and miss so much in the QA department at the same time.

21/07/14 | Link | Rating: 2.0
152. Keira L.
We were quite shocked to find out that parking was $21. It seems that Long Beach in general really "nickel and dimes" you the whole visit. The staff was great, although they couldn't accommodate our request for a King (we got two fulls), we were able to snag a room on the 14th floor with an AMAZING harbor view. Rooms were clean and modern.

Three stars because the walls are paper thin. The pool area stays open late, so you will hear people down there past 10PM (even on the 14th floor), so we were up till about 11PM. Then at 3AM we woke up to some people partying in a nearby room but we couldn't figure out what room it was coming from. We called security and they seemed to take care of the issue. But then at 6am we wake up to some people swimming in the pool with their screaming children. Ugh. Didn't get much sleep. They really need to work on the noise issue.

Also, there was a $4 charge for a bottle of water, which only staying one night, how would they know we drank the water before the maids came in? Whatever, I went to the front desk at check out and they removed it. Considering previous reviewers had the same problem, I think they put it on there hoping you won't complain and ignore it - another way to "nickel and dime" you.

Pros: clean and comfortable room, nice staff, amazing views, great location, internet at pool and lobby areas, nice pool and outdoor area, bar, coffee shop, restaurant in hotel, great location- nearby attractions and restaurants.

Cons: walls are paper thin, parking $21, no continental breakfast, no free internet in room, water pressure isn't great, TV guide microscopic.

16/02/14 | Link | Rating: 3.0
153. John I.
Generally a nice hotel with adequate service and support. Room was clean and free of any major issue. The bed was quite comfortable with bed sheets being relatively smooth. Unfortunately, the pillows were not appropriate for the bed. Most of the pillows appeared to be for a single size or at most a double bed and not for a king. The pillows were sloppy and lacked good support. Something they can easily improve on over the next few years.
The shower was slightly below average. Water pressure was just OK, but I didn't like the shower-head as it lacked good control. Also, the water smelt a bit fishy on day 1, so I strongly suggest running the shower a bit longer than normal to try to rid of the scent. Counter space was good, but did not like the sink. As a box shape (albeit modern), debris collected as the water didn't flush the space as completely as was necessary.
Hair products and shampoos were adequate and appreciated the toothpaste!
The TV was just OK, a bit too far back and at a poor angle. I think they should consider upgrading to a 40inch TV given the dimensions of the room and the position of the bed.
Desk space and lighting were solid and the desk chair was comfortable.
Views of the Port/water were a plus and worth asking for if available.

The rooms are not well insulated from noise, so try to request as quiet a room as possible.

Good luck in Long Beach, CA!
Enjoy!

27/09/14 | Link | Rating: 3.0
154. Pavel T.
Very enjoyable stay with my 2 kids. Plenty of places to visit, huge selection of restaurants near-by and at the hotel as well. Decent pool, spa. Rooms are clean and well-maintained, helpful staff, amazing view. Waking distance to Queen Mary, Aquarium of the Pacific, etc.
Ask in the lobby for money-saving coupons for near-by attractions.

22/12/13 | Link | Rating: 5.0
155. Tami R.
Love love love this place!  This is our second stay and it never disappoints with the clean rooms,wonderful bed and awesome shower. The staff is very pleasant and the view of the harbor is breathtaking and it's close enough to all the shops, beaches, restaurants, and more. We walked across to the Comedy club which was super easy to get to from our Hotel. Our car was out in the morning quickly and check out was so easy. We will be back again soon!

15/11/14 | Link | Rating: 5.0
156. Lala N.
Viewing how much the rooms normally are, I doubt we would stay here normally and without wifi in the room. However We got a great deal at $275 for 2 nights plus free wifi in the room on the couples retreat we went on.
Pros- love, love the bathroom mirror and the way it lights up, perfect makeup mirror.
-bed and pillows where comfy
- floor light so u can see where ur walking at night
- love the modern decor
- really close to the pier/harbor
-in the middle of a bunch of places to eat/drink/shop
-local attractions close by
-coffee shop in the lobby

Cons- we flew so we had to take a shuttle service there and back, for a big hotel like this they should have their own shuttle service.
- water pressure was very low, I know ca is in a drought but the water pressure sucked.
-4.00 a bottle of water, my husband opened it before he realized the price :(
- no fridge or microwave....really???? How can a motel 6 have that but u don't?
- the windows are small to look at the view u paid extra for

Over all I'd stay again but not for more than we paid

17/02/14 | Link | Rating: 3.0
157. Afton S.
Our company stays at this hotel for our nearby Long Beach Terminal.. and I had the pleasure of staying there a few weeks ago while working in the area.

First impressions: parking is super easy, and not terribly far away. The area the hotel is situated in is really pretty, lots of water, restaurants, and nice views. When I walked into the lobby it was very nice, clean, and open. The check in was very easy, and the front desk girl was very helpful and nice. When I got up into my room, I was very happy! Its a nice size, has a beautiful view, has a nice desk and even a small chaise lounge. My room in particular was very clean and tidy.

I booked the business plan which includes a $20 breakfast credit, newspaper, and free wifi. I took advantage of all of these things. Side note, the breakfast is really really good here. The buffet is near $20, which I know is steep, but it is a really good quality. I really enjoyed it.

I will stay at this hotel gladly many many more times!

07/08/13 | Link | Rating: 4.0
158. Shirley D.
Extremely sanitary. Everything was spotless and believe me my checks are thorough.

Employees are personable/friendly.

I would highly recommend anyone to stay at this location. I would stay at this location again if I was to stay overnight in Long Beach.

Great, great, place.

FYI, its $12 to park your car overnight and $4.50 for wifi, which hotels should offer for free by now.

25/08/13 | Link | Rating: 4.0
159. Peter L.
Took my family here for a getaway weekend. We stayed on the 16th floor and had an amazing view of the harbor. The room was spacious, upgraded, clean, and just had a sophisticated feel about it.

Making the experience better was the free food and soda available to guests on our floor. If you've ever traveled with kids, you know they are always hungry - and we were able to quickly grab something for them without having to pay an arm and a leg. By the way, I was able to have a couple of mixed drinks there at might before I settled in for the evening (modest cost "honor system").

You are right in the heart of long beach here with walkable access to virtually everything, including a California Pizza Kitchen for those late night snacks.

Service was fantastic. We will be staying here during the next visit.

The only thing to note: at night, there were a number of sketchy people hanging around the streets. This isn't the hotels problem, but something to keep in mind.

17/02/14 | Link | Rating: 5.0
160. Anthony J.
Excellent price / good location. Room clean but a bit small. Free parking, free WIFI. Hotel 5 minutes walk from Hollywood blvd, 10 minutes from the road car 101. In the corner, there is a deli and a desk. Welcome, friendly staff. Although after our check-up we could leave our car for the day at no extra charge. Complimentary and very popular lunch. The only problem for our room, there was a bad smell and even though we left our window open, the smell did not leave, c maybe just our room which had that smell, but for the price is really not high for the area, you can not cry.

22/12/14 | Link | Rating: 4.0
161. J D.
The Hyatt has a great location. It is within walking distance of the Pier and a ton of restaurants on Pine. The staff was very friendly and helpful. The room was comfortable but the walls were thin. Some downfalls - no free wifi in the rooms and expensive sit down breakfast - $22 or $19 for breakfast.

19/02/15 | Link | Rating: 4.0
162. Kemi A.
Stayed here for the weekend and overall it was ok. Check in was a breeze and the front staff was friendly. The hotel is extensive and has many amenities which I like.

The rooms are weird though, they have some feng shui thing that I don't understand. And the water pressure SUCKS. No bueno.

Parking is $21 a day (ick) and on the 16th floor they have a breakfast area but only for "exclusive" people, no thank you.

19/05/14 | Link | Rating: 3.0
163. Kris J.
Great friendly staff.  Newly renovated.  We had an amazing view from our room which was very comfortable.  The food was great; I recommend the breakfast buffet. We stayed for 4 nights during our company conference with 15,000 of us in town.  They accommodated us well and they staff really made it a personal experience.  I highly recommend it.

27/10/14 | Link | Rating: 5.0
164. Dana S.
Arrived for a business stay that ended up getting extended. Disappointed with the small gym, paid parking, paid wifi and the possibility that I couldn't extend my stay for 2 additional days.  I was about to call another surrounding hotel to move my week long reservation $$. Manager (M. COX) was very patient and understanding with my list of concerns-Thank you.  I would defiantly stay here again and recommend this hotel to others.  Please never forget the value of customer service as this hotel has GOT IT GOING ON!!

Thank you,
DS

21/04/14 | Link | Rating: 4.0
165. Mariela A.
Nice room, but better service. Everyone from the valet, to the front office and the waiters are exceptional.

We celebrated my husband's Christmas party in one of the ballrooms and it was so much fun!

22/12/14 | Link | Rating: 4.0
166. Mark E.
its taken me a while to get to this review. i stayed here for a trade show in early January 2014.
the place looks great- the lobby looks clean, the rooms look nice.
so, because i was at a trade show and did not want to do the shmooze fest, i grabbed dinner and took it back to my room.
i had just finished eating dinner and was trying to get some work done when something caught my eye. i looked over and there was a roach on the desk where the tv was sitting. WTF?!?!? a roach?!? dont get me wrong, i've seen roaches before and i know that they are out there. but, in a hotel room??? if there was 1 in my room then there have got to be others in the hotel.
anyone who knows me knows that i'm pretty level headed and chill, for the most part. so, i went down to the front desk to let them know the deal.
i dont know what i expected but i didnt expect for them to kind of brush it off as if it was nothing. they gave me a voucher for a free coffee and sent me on my way. thats cool, just know that you probably wont get my business again.
(a quick note- some of the other staff members were very helpful when i had some issues with the printer downstairs and actually printed a few things for me from their own printers. so, it wasnt all bad).

11/05/14 | Link | Rating: 1.0
167. Jon S.
I stayed at this hotel for a business conference.  The hotel has a nice location with great walking nearby and easy access through downtown Long Beach.  They are setting up for the Grand Prix so that caused some inconvenience with road closures and restrictions, but they were easy to work around.

Check-in was pleasant enough.  The front desk agent was efficient and friendly.  This property lost a star, though, because the front desk agent upsold me on a room "upgrade" that was unnecessary.  Granted that she did this with my full knowledge and consent, but it still left a bad taste in my mouth.  The agent said that she had a room ready for me, but it would be on the basement level with no view or I could upgrade my room to a large room with a premium harbor view for only $20.  I was running late for my conference, so I just agreed to the upgrade and also did not bother arguing about it after check-in.  It turned out that my upgrade only included an extra window and was on the 5th floor of a 16 floor hotel with a beautiful view of an overpass - I suppose there must have been a harbor somewhere behind that.  To add insult to injury, my colleague immediately behind me in line was checked in by a different agent and received a harbor view room on the 14th floor with no upgrade fee!

The room was nice.  Electric shades on the windows add a great touch of convenience.  The nightstand has an awesome motion activated night light in the kickstand that helped when moving around in the dark.  The bed was comfortable with soft linens and the bathroom was well stocked and functional.

The banquet facilities were also good.  The banquet staff was quick, quiet and efficient.  All of our rooms appeared to be set up properly and on time and food was tasty.

Although I recognize that the hotel does not own a cab company, our group of 16 tried to get 4 cabs to go to dinner on one night - a $20+ cab ride away (not like it was around the corner).  The bell staff/valet seemed unable to get 4 cabs to come to the property.  We ended up arriving at the restaurant at different times 20 minutes apart.  If the hotel is going to represent itself as a higher end property, it should be able to get cabs to respond quickly.

The property lost another star because they charge an extra fee for both internet and parking.  Even the most economy properties today provide free internet in guest rooms.  I feel like high speed internet today has been elevated to the point that it is just a utility like electricity or water - are higher end properties going to start charging an extra fee for running water next?

You won't go wrong staying at this convenient property.  However, I think you can probably do better on the value equation with a different property, especially when you include the nickel and dime fees.

25/04/14 | Link | Rating: 2.0
168. Jeannette D.
Very nice hotel. Parking is across the street but It is not far at all. I enjoyed staying here for a friends birthday. We got the one bedroom suite. Very nice and nice television set.

20/01/15 | Link | Rating: 4.0
169. Hannah C.
Not a fan. Too exhausted to even list them. Eh, no I'm not: Annoying light under edge of bed that doesn't turn off. No fridge. No microwave. No kitchenette. Tiny. Dorm-style. "Modern" but looks like 70's and not in a quaint way. Tiny bathroom. Paper thin walls. TV had to be unplugged and plugged back in twice to work. Bed is hard as a rock.
Ciao.

31/07/14 | Link | Rating: 2.0
170. Rich M.
Christmas Eve 2013:

I made my reservation using Priceline.  One of the stipulations I selected was "pet friendly."  Upon my arrival I was shocked to learn of a $100 pet fee.  This, on top of a $21 parking fee, would have doubled the price of the room.  

Given the holiday season, I'm traveling on a strict budget.  I told the manager on duty that I couldn't pay they pet deposit and asked him what we could do?  I told him that nowhere during the reservation process did I see this pet fee disclosed.  He only maintained that I must pay the fee, and he could not refund the room, because I used a third party reservation service (we will see about this!).  He asked if I wanted to check in and reminded me that they were a pet friendly hotel (really?).  I left the hotel very disappointed.

24/12/13 | Link | Rating: 1.0
171. Wayne H.
My wife, my twin 6 month old daughters, my parents and I stayed here during the Regional Convention of Jehovah's Witnesses. We checked in late the night before the convention.  The staff was friendly and super helpful.  Rooms were clean. (wish WiFi was free in rooms)

Of course the HUGE plus is location. It is literally right next to the convention center.  You can't beat it.  I would stay here again without hesitation!

Small recommendation would be to have a better dinner buffet.  I am sure some of the thinking is 'Why should we put a bunch of $$ into our food when there are so many restaurants that people will go to eat at?'  But I think, especially during this convention, there are people that would just stay in if there was a great buffet dinner downstairs.

19/06/14 | Link | Rating: 4.0
172. Dragomir K.
Nice location for family vacation. Walking distance to Aquarium of Pacific and little-bit longer walk to Queen Mary. Plenty of different places to eat (chain restaurants, local places, quick food as well as upscale restaurants.
Place is clean. Staff is polite. "Smart" rooms

24/12/13 | Link | Rating: 4.0
173. Alexander M.
So being a platinum Hyatt member I normally don't have any issues with the hotels I choose to stay at! I booked this Hyatt for a spur of the moment trip to LA to visit friends. This hotel accommodated me in the event that I needed to check in as early as 6AM I found that pretty impressive because most rooms normally aren't available and cleaned until 3PM. The plus side was that within all that I was granted my high floor request AND and upgrade to one of the business king rooms with a view of "the pike". Good job Hyatt Regency Long Beach!

18/07/14 | Link | Rating: 4.0
174. Imran K.
TCF held a donation and fund raiser , the TCF is a part of Citizens Foundation operating from USA to many countries in the third world.
Well there were all types of foods here and many speeches.
There were many people here and we were told that in any one city they usually collect a million dollars.
Parking was in the convention center which is a part of this amazing hotel.
There are beautiful views form this hotel.

04/05/14 | Link | Rating: 5.0
175. Z J.
My room is fairly modern and clean. The bathroom is nice, as well as the view from my photos. The noise isn't bad considering how close I am to the road. I can't figure out the sleep timer on the TV or about 1/2 the buttons that don't seem to work.

I find all the employees exceedingly professional and accomodating. Definitely are trained to cater to business travelers.

The drinks in the lounge bar were ok.

04/03/14 | Link | Rating: 3.0
176. Frequent T.
The hotel is undergoing renovations and the hotel lobby bar and restaurant are on the 5 th floor.  There is plastic film up, the entrance is affected and the hotel is just inconvenient at this time. In addition fire/emergency alarms have gone off twice in 12 hours- fortunately they were false alarms. Ran into a couple on the 14th floor that said they did not hear the alarms so this is a little scary.

Hotel is clean, staff is nice so it may be worth a try once renovations are done.

17/07/14 | Link | Rating: 2.0
177. Ed V.
What a nice property which has a convenient location being right next to the convention center.   The room was very nice and they even upgraded me to a suite.  The Regency Club was really nice and the concierge was very helpful.  I always stay here when in Long Beach as I love the  proximity to downtown and the convention center.

06/06/14 | Link | Rating: 4.0
178. Joey N.
Best customer service ever. Michael Cox took care of my dealer when his flight got cancelled. Great service!

16/01/15 | Link | Rating: 5.0
179. Hana A.
There are two things I come to a hotel for: to sleep and to shower.
I could not do either of these things at Hyatt Regency during my stay.

First, I could not sleep because the walls are paper thin.  There was a door connecting my room to my neighbors room and let's just say they were... LOUD... and... frisky.

It's really hard to sleep through that noise.

Then, when I woke up the next morning to shower, there was no water.  Can you imagine that? A hotel without water?! I understand that they had a break in the water main or whatever and needed to shut off the water, but they did nothing to make up for it.  Just said we could use the two bottles of water they originally would charge for in the hotel.  We were there for 8 hours maximum and couldn't wait to get out of there so we could go shower.

I will be demanding to be comped for the room.  It was horrible. I will NEVER stay there again.  

The renovations were a bit obnoxious, but I'm not even worried about renovations - just want to sleep and shower! So basic.

14/09/14 | Link | Rating: 1.0
180. Sarah R.
This was a very nice hotel, pricey but it was very nice. They were under going some construction during our stay, but they kept it very clean.

The room: Was an okay size. We had two beds, they were small, i would guess closest to a full size, but i think my full at home is bigger.  The door to the bathroom had glass that was frosted but it wasn't frosted very well, you could see right through it.

Parking: they have valet or they have self parking in a structure. The price for parking is outrageous. I cant remember exactly but I believe it was 30 dollars a day.

The location: is great. if you are there for a convention its a nice places to stay for convenience. There are a ton of great places to eat and drink within walking distance.

03/09/14 | Link | Rating: 4.0
181. Libra W.
Great room, location and service! Would definitely stay again but probably after the construction is finished. It is already a nice hotel, can't wait to see the remodel :)

08/08/14 | Link | Rating: 5.0
182. Amr N.
pros: perfect location, nice room, nice lobby, friendly staff

cons: pricey parking 24$ for overnight. The best thing to avoid their parking is to park in the meter parking around the hotel, you can park for free from 9pm to 9am, then you need to either pay hourly for the time you are staying till you move your car and go somewhere. But that will not work well if you are planning to stay most of your day in the hotel.

27/12/14 | Link | Rating: 3.0
183. Jamie L.
Two stars instead of one because of location.  Always have stayed here for my conventions but now realize that I mostly lucked out with beautiful rooms in the past. Will make sure that I request a room facing the ocean if I stay again.

Loud, obnoxious heating unit and auto sensored light in the room keeps turning on. Woke me up at 1am and now it is almost 4am - ouch!! I can  totally hear the guy snoring in the next room. Feel like I'm in an old house! It's  all keeping me awake. Being an hour and a half away, I should have just drove home and come back to my convention in the morning!

Oh yeah, I almost forgot. I do see an upgraded sink in the bathroom. One of those modern ones that sit on the counter top. Problem is it is so high that it comes up to my ribs. Brushing my teeth, I feel that I'm spitting into a trough. (so of course I only see from my chin up in the mirror) if you are 5'4" or shorter you will have to do your makeup in the front room. Seriously! For taller guests, the taller sink is a plus.  Sounds like a small thing to gripe about but if I didn't want to see myself get ready in the morning I'd be camping...

27/01/14 | Link | Rating: 2.0
184. Sabrina G.
Ok, customer service is the base of every business, unfortunately not on this case. The hotel is fancy. I can tell they were very creative and I have to say it looks very nice inside and outside, but the service is not good at all.  $24 for parking overnight, which I think is ridiculous given the thought that the place it's not cheap. The room was ok but the double beds are kind of small. Overall a 3 star hotel maybe a 4 but definitely not a 5.

29/12/14 | Link | Rating: 3.0
185. K H.
Nice remodel. Nice furnishings. If their people did a decent job, they could compete with 4 star hotels. Instead, they target to compete with the 2 star hotels. Sad.

1. Towels and trash from a previous guest in room. I didn't want to touch the towels as they were on the shower rod. I also figured they would be removed on the daily cleaning but of course the cleaning person left them. This begs the question: how long have they been there?

Hard water stains were still on the faucet. Strange orange stains on the bathroom door jam.

Coke bottle cap and random plastic was between the nightstand. Tape left on wall at the entry

2. Called down to the valet for my car to be brought out. The car was not brought out until after I got to the valet desk and asked again. The valets were standing around chatting prior to my arrival so they didn't have anything else to do.

3. Tea is in the room but the pot for water smells of coffee. Probably misused by previous guests but it's still not suitable for making tea.

4. Water pressure for the room was less than adequate for the sink and shower.

5. Hallway doors close very loudly. Rooms should have better sound proofing.

6. Given I'm paying $100 extra for having a pet friendly room-- a surcharge for cleaning, I would expect cleanliness to be an extreme priority. However, they fail even to clean up the basics left behind by previous guests. Do they even perform this extra cleaning?

01/04/14 | Link | Rating: 1.0
186. Deborah I.
Awesome bridal show. Fantastic vendors. Great resources. Good cake sample. Ann and Sophia are fantastic. Definitely recommend them for future shows.

15/03/15 | Link | Rating: 5.0
187. Rita Y.
I really liked this hotel.  We scored a room on the 11th floor with a view of the filthy lagoon below (full of green algae and brown stuff floating on the surface) and Westin Hotel in the distance.  They have cool pull up shades and the room was really modern looking.  
Nice amenities in the bathroom with KenetMD products. The shower has random plank tiles in this ugly green color.  There were plenty of outlets to charge your PC, phones, and other techie toys.  The air conditioning would automatically turn on when the room temperature got too warm, rather disruptive at night while sleeping.  The door adjoining the room next door is not soundproof enough as you can hear the folks next door talking.

They give you lots of pillows but the beds are not comfortable.  They felt pretty hard.
We love the lobby area.  It was very nice.  They have a tiny store near the front door but prices are outrageous, as they tend to be at hotel shops.  All the employees are very nice and even housekeeping helped us find the 3rd floor which has a walkway to connect to the Downtown Convention Center for our conference.  It's also a close walk across the street to the Wharf and a few long blocks to restaurants in the Downtown area. Wifi is $15/daily in your room but free if you sit in the lobby.
Self park and valet parking are the same price, $24/daily.  The valet parking lot is closer to the front door.  The self-park is farther away.

Would definitely want to stay here again if we're in town for another conference.

07/06/14 | Link | Rating: 4.0
188. Curtis B.
5 stars because...... We got an outrageous deal through Hotwire. With tax, etc, it was less than $100.00 a night. For that, we got a stylish, hip room, that was spacious and well appointed. Oh, and it had a beach view! NICE!

The front desk staff was energetic and friendly. They asked why we were in town and my wife mentioned it was out 24th anniversary. When we came back from dinner, there was a nice bottle of Mondavi Chardonnay, compliments of The Hyatt. Very, very kind. Thank you so much.

This Hyatt is pretty sweet!

15/11/14 | Link | Rating: 5.0
189. Tiffany W.
I had a great time during my stay in Long Beach. Part of that reason is this hotel we stayed at. It's in a great location, where you can get to many places by just walking. If you rather not walk as far, you can walk to the shuttle stops, and get picked up there.

The room I shared with my friends has two full sized beds, and very modern decor. There's a desk, a flat screen t.v., a coffee table and two lounge chairs. There were also plenty of outlets everywhere. We had a nice view of the Rainbow Lagoon.

The bathroom is nice too. There is one complaint though. There is no fan or window inside the restroom so it can get really stuffy and damp in there. The decor in the bathroom is also modern, and the mirror lights are nice and bright.

Overall, I was pretty satisfied with my stay here, and would stay here again if I'm ever in Long Beach. This hotel is also right by the Convention center, and there was a Cheer competition while I was here, LOL.

09/05/14 | Link | Rating: 4.0
190. Julie A.
Okay - honestly - this was my worst Hyatt experience *ever* - and I've stayed in a lot of Hyatts.
I came here to recoup after surgery - thinking - there would be people around and room service to being me food. The nurse who brought me there and for me set up came back with snacks and my medications. It was early evening by then, so I ordered a sandwich, watched some TV and went to bed.
Before she left for the day though - is given her the key to bring back medications. She could t get in. I tried the door - it wouldn't open. She was locked out/ I was locked in. I called security and eventually someone came - using his key, he tells me the door worked fine. Ya - that's why two of us on either side of the door couldn't open it.
It's know thing to think that - you do not say that kind of thing to clients. It made us seem like idiots - which we are not.

Next day, I woke up late and called for something to eat.  Room service is CLOSED til 5 pm!! What kind of Hyatt has nothing to eat all day??
I ended up paying $40 to have breakfast brought in from outside. The front desk called and basically said they wouldn't let the delivery driver up. I told them there's no food, and I'm recovering from surgery. They decided to let him up.

Day 3:
I wake up late again - I'd extended my stay because I wasn't yet ready for prime time. It's mid afternoon - I walk down to the Club floor. I'd used points to upgrade. I couldn't get in. I walked back up to my room - also locked out. I had to call once again.

I decided to try the restaurant. It's now after 3 pm. I see people in the bad area and people behind the bar. I see menus - so I decided to order something like a sandwich. No one ever came to wait on me. Feeling woozy now, I walked up to the bar and asked about food - "We're closed til 5." Was the answer. Pointing downstairs to the restaurant (because room service the day before said they were open) - they said nope, they're closed too. I couldn't believe it. I slowly walked back upstairs and waited for security to come let me in - and had Doritos and cookies to eat until dinner time.

On an up note - the room was comfortable. But what a nightmare trying to get something to eat. I've never in my life seen a hotel bar closed at 3:00 in the afternoon, or room service closed all day. It's insane.
Never again.

03/11/14 | Link | Rating: 3.0
191. Gregory B M.
Having a great time with family & friend while here for the ISSE @ Long Beach Conventation Center.

26/01/15 | Link | Rating: 5.0
192. Brooke P.
The rooms are kind of small, but are nice and updated.  The pool is big and they do have a hot tub.  The Starbucks in the lobby was a plus, however the lady charging me to put liquid sugar in the iced coffee was kind of annoying.  Super close to the marina, however it is not as close to "beach access" as we had hoped.  About a mile away.  I think the website states "steps away".  Close to lots of eating establishments and the theater.  I would recommend the island burgers place about a block away.
Really good and reasonably priced.
The hotel was super clean and the chairs were way comfy which is something I didn't think I would appreciate as much as I did.  We had a harbor view room, and it was a great view.  If you are planning on renting a paddle boat out front the guy didn't answer his phone and there were no attendants present so we weren't able to do that.  Nice atmosphere.

08/11/14 | Link | Rating: 4.0
193. Jocelyn D.
Loved my stay here ... Very nice and clean. Staff were nice and respectful. Parking is high 24$ but I believe you don't have to pay if you get some piece of paper at the front desk...

05/03/15 | Link | Rating: 4.0
194. Melissa L.
I had a club level room and checked in about 7pm, the lounges complimentary food offerings were roasted veggies, fruit, flatbread and various cheeses.  Of course, wine, soda, liquor, tea and coffee and desserts like freshly baked cookies and cream puffs filled with chocolate mousse. The room was nice with a view of the Long Beach Aquarium. My two complaints are: #1. The bathroom, which was not conducive to my height of 5'2", the mirror was hard to use when I needed to do my makeup and the sink was higher then average. #2. The noice, I could heard people next to me laughing well into the night (a Wednesday night). When you have to get up early that can be annoying. On a weekend I would not have been bothered.

17/04/15 | Link | Rating: 4.0
195. Larry B.
This hotel has a nice view and is located close to restaurants but I had a bad stay overall. The hidden parking fee of $24 is ridiculous. The hallways were dirty. The walls in the room are thin and the bedding was disgusting!! The blankets on both beds were heavily stained with what looks like feces, makeup, and other random stains. Disgusting!!!!

03/01/15 | Link | Rating: 1.0
196. Nikki W.
Just came home from a night stay at this hotel. Pros: close to shoreline village, the pike, convention center, restaurants, bars.
Cons: $24 self parking or valet, super thin wall, tiny room.

Unfortunately, I had really bad experience from this stay. There was a sign posted in front of the elavator on the Lobby floor saying that "do not hold the door". Well guess what, the elavator's door closed too fast, it separated me from my toddler son and husband. My son was startled and screaming in tears for hours! The door also hit my son's Trunki luggage and left the luggage with a big ding on one side. Also the same incident happened with another family with kids too (we met by chance and started to talk about this).

I had complaint with a front desk when I checked out. Hopefully the hotel will look into this issue ASAP. I do not want this to happen to anyone especially kids. I fear for my own safety. It was terrible. No, I will not stay at this hotel again.

P.S. $24 a night for valet. The valet guys were a joke. They did not offer to help unload or load our luggages at all.

28/12/14 | Link | Rating: 1.0
197. Avner M.
This place pretty much shares the property with the convention center so they do get a lot of business.  We were not staying here so I cannot review the rooms or front desk service.  We stopped in because our group wanted to have a get together at the bar downstairs which also serves food.

We sat down at a table and watched servers running around to other tables but no one came to our table.  I noticed a server standing next to a long food bar which had no food in it, so she was just holding it up, I walked over to her and asked if we can get some menu's and a drink.  She seemed annoyed I would bother her, sorry for thinking you were there to work.

She brought over the menu's and took our drink orders and disappeared.  She finally came back with our drinks and we asked her what the difference was between the menu's she gave us and the menu's we saw other people looking at.  She said again got annoyed and said not much, the other menu has a few more selections.  I looked at her and she realized, "OH you would like to see one of those"???  She said she would see if she could find one and did.

She left again and after about 5 minutes came back to take our order.  Our food came and the food here is actually pretty good, however she never came back.  Our drinks were empty and no offer of another drink, nothing.  We had been done eating for almost 10 minutes when she finally came back and said, ' if there is nothing else, I will leave this for you".  (THE BILL).  No offer of desert, more drink nothing.  I stopped her and asked for another Iced Tea to which she said ok and you can guess, NEVER CAME BACK.

So we decided there was no point in having another drink or dessert here and looking at the options, I decided to go ask for a manager.

WHY THE 4 STARS YOU ASK???

A manager came over named Steve, one of the nicest guys I have met in the hotel industry...I explained the situation to him saying "I normally do this in a review on Yelp, but wanted to let you know instead".....he was very appreciative of my time and letting his know of her lack of desire to be there and be required to work...WHAT??

He said he would have a talk with her immediately and also said he would take care of the bill for me.  I told him, NO, I did not ask for you to get a free meal, I have the money and would gladly pay for what we ordered.  He said he could not in good conscious allow me to pay the bill.  He said he would sleep better tonight if I allowed him to take care of the bill.  

I know how valuable sleep is, so I agreed to let him have a restful night and take care of the bill.

The food was good and other then the bad experience with this one young lady, if in the area, I would definitely give this place another try as the food was good and the other servers seemed to be very friendly.  Luck of the draw and I lost on this night.

08/10/14 | Link | Rating: 4.0
198. Julia U.
I love this hotel! It's really amazing how these guys wake up your creativity, imagination, surprise you, make you explore area, check places and really add tons of fun to the stay. Not talking about it feels they are willing to make you a very, very generous person. Here are a few examples of the wonderful experience our family had:

- When we just arrived and wanted to take a cart to deliver the bags to the room, we've been told we can't do it by ourselves, cause it's a hotel's policy. But it seems the hotel's policy doesn't mind guests to spend money on unwanted services. Okay, generosity is good, isn't it? Well, and we didn't have a choice anyway:)

- Second surprise was that there is no microwave or even fridge in the room. So if you expect that at nice hotel in the center of the city will let you to refrigerate or warm up your own food, forget it. Actually you may rent a fridge for $50 (really cheap, get in the line to get one). Or just go and feed your family in a hotel restaurant (preferable I suppose). Or somewhere else. Extremely convenient when you travel with babies/kids. And making you really creative about how to feed your child with normal food all this time. Okay, great. Always good to know that you have so much imagination in you and some additional money to spend, isn't it?

- It's going to be... LEGEN...wait for it..DARY! (c)
We've been told that the restaurant can warm up  some food/drinks. So when we ask if we can do it, receptionist told us that we should sign a waiver first. A waiver - to warm up a cup of tea. Wow! It was the brightest and wittiest thing I've ever heard. It's just blew my mind. Really great fresh up and learn something new about life around!

- The mirror in the bathroom is very flattering! It has so nice, dim, intimate light, that you can see not too much ''details'' (but who needs it, right?).  Seems that you should take your own mirror and get close to the windows/ brighter light source to do a make up. Otherwise interesting and unexpected results guaranteed:)

- Feels like the hotel also has very reverent attitude to it's history and guests who lived there before. Seems they really try to keep these memories. Otherwise how to explain stains on the windows, mirrors, shower and many other places...This tender and respectful attitude to the past really touched my heart, and I'm crying while writing this review.

Why I give only one star if I liked it so much? Well, maybe because our family hoped just to relax and spend a nice vacation without too much surprises like this. Anyway I highly recommend this hotel to everybody who can appreciate this kind of care and creativity!

29/12/14 | Link | Rating: 1.0
199. Bakersfield Customer J.
This is a fantastic place to stay in Long Beach!! Upon arrival the valet attendet was very kind. He unloaded our luggage onto a cart and told us about great discounted tickets to the aquarium we could recieve as hotel guests!
We arrived 3 hours before check in time and the front desk staff checked us in right away as there was an available room. We opted for a harbor view on their private 16th floor.  I would totally recommend the upgrade as there is a special key you will recieve to access the floor as well as the lounge which provides complimentary drinks and delicious food as well as breakfast!  After visiting the aquarium, which was a 10 minute walk from the hotel, we then walked over to The Yard House restaurant for a delicious harbor view meal on the patio.  We then had a 5 minute walk back to the hotel and decided to go down to the pool where we enjoyed the very large spa while the kids swam in the heated pool.  For dinner we opted to stay at the hotel and had dinner delivered through the room service down to the hotel's fire side seating area. The server, Timothy, went above and beyond for us and was more than delighful!  Our pregnant sister was not feeling well, and decided to stay up in the room so Timothy took a beautiful tray of crackers, bread and ginger ale up to the room for her! :)  Amazing customer service & a fabulous hotel! We will be returning again!

01/04/15 | Link | Rating: 5.0
200. maria m.
So I was on my way to the movies and as I was walking toward the theatre I seen Hyatt had an advertised sign outside for happy hour. We had 30 minutes to spare so we went in to have a beer. We asked for the happy hour special and the bartender said that no beer was on the happy hour special. I said there is a sign posted outside and asked her to double check the advertised price. She walks outside to get the sign and it read: Beer $3. She gets the sign and takes it to the manager. She comes back and says that there is no happy hour special, but she is willing to give me a beer that they they are trying to get rid of. HER WORDS EXACTLY!!
Wow! First of all that was rude and unnecessary. The date I went was 2/12/15 @6:30. I hope the manager reads this review and arranges to train their employees correctly because how the bartender handled it was unprofessional.

12/02/15 | Link | Rating: 1.0
201. Michael M.
Spectacular view. Within walking distance of shoreline drive, Queen Mary and downtown. Free wi-fi, valet parking, newly remodeled. Highly recommend.

08/05/15 | Link | Rating: 5.0
202. Judy I.
This review is for the conference area only. I attended a conference for work here and thought the conference spaces were nicely organized and everything was easy to find. The staff I encountered were friendly and accommodating. Our lunch during the conference was tasty, the portions were a perfect size, and service was attentive. One thing worth mentioning is the desserts served during our afternoon break. The entire conference raved about the assortment of cookies, bars, and treats. Way to go Hyatt! Overall, I had a good experience and the Hyatt made the day comfortable.

20/02/15 | Link | Rating: 4.0
203. Diane B.
The views are awesome from our room! The room is very spacious with a King. There's even a little living room area. You can't watch t.v. from the bed, which I know might bother some people. The sheets and towels were all clean, as well as the room. They have free Wi-Fi now. The gym is a bit small, but there was nobody there when I went on a Friday afternoon ~three each of  treadmills, ellipticals, and stationary bikes. Weights as well, with free water to drink. The 3 stars comes from the fact that housekeeping kept knocking on my door even though I had the "privacy please" sign on. It was about 4 in the afternoon. I was sleeping and it really irked me. I didn't get up knowing I had put that sign up. Much to my shock, he opened my door! I jumped up. Good thing I had the deadbolt on! He then proceeded to tell me it was a security measure. I didn't say anything (don't like being woken up) and then he asked if I needed towels! Really!? Hello! What's so had to understand that some people don't want to be bothered and have their room opened! Besides that, the hotel was okay.

27/02/15 | Link | Rating: 3.0
204. Jason S.
Nice staff, clean room, great views and good location. What more do you ask for. Everything is within walking distance like the beach and a beautiful boardwalk that has great restuarants and shops. Would definitely come here again.

07/04/15 | Link | Rating: 5.0
205. Lise S.
I have not stayed in a Hyatt hotel for a long time and I was very pleased with the room and service at this hotel.     The hotel has great views of the water, Queen Mary, and harbor city across the street.   We were there during New Year's Eve and they had a really great evening planned for us with a terrific band and had casino type games set up to play for fun.    I really can not say enough about the excellent service from the staff - in all areas of the hotel - check in/out, restaurant/bar, cleaning staff, hotel security, etc...   They understand the meaning of customer service, which is nice.

The hotel appears to have been updated and I have to admit I am not a fan of their bathroom sinks - might be a high-design, but totally non-functional if you need to hold water in the basin.   Minor point, but it does make a difference if you use the sink ;-)

04/01/15 | Link | Rating: 4.0
206. Scott K.
This was my first trip to the Hyatt. Very nice room, comfortable bed, and beautiful view out the window. I recommend you ask for a room on a higher floor to get a nice view. The pool and lobby area were very nice too.  It is located right at the harbor so easy access to walking and/or jogging trails to the beach. You get a nice view of the Queen Mary and ocean however expect to also see lots of oil rigs. One other note....the beach has no waves......you are in a large harbor area and need to travel if you want to body surf or listen to waves.
The bar and restaurant are good but are super spendy (Ex: breakfast buffet bar was $20). Walk down the street and there are tons of great places to eat dinner like Kings (yummy oysters in the half shell).
Parking is ridiculous at $24/day in the garage.
Staff were all very friendly and the place was clean. Nice place for a conference.

15/04/15 | Link | Rating: 4.0
207. Tabitha T.
Beautiful hotel with harbor views connected to the convention center. I am currently here for a conference and really enjoying my stay. The lobby is tastefully decorated and has great little seating areas. The floor to ceiling windows showing off the water view are awesome. There's a little workout room open 24 hours on the first floor and an outdoor pool. Our room on the 10th floor has amazing views too, though the frosted glass bathroom door is translucently awkward if you're staying with someone other than a significant other. (Picture seeing a blurry outline of your friend sitting on the toilet...)

The restaurant gets top marks. I just ordered room service and it was delivered in 15 minutes and was so mind-blowingly delicious that it prompted this immediate Yelp review. Get the grilled salmon with North African flavors.

27/02/15 | Link | Rating: 4.0
208. Rhonda Z.
Stayed here on 5/1 for my boyfriend's birthday prior to staying Saturday night at Dockside Boat and Bed.  The hotel is clean and beautiful, an easy walk to Rainbow Harbor, and when I let them know it was SO's birthday, they sent up a piece of chocolate cake and champagne!  We had a room overlooking the harbor and Queen Mary, and room service was quick and courteous.  We would definitely stay there again!  Thanks, Hyatt!

11/05/15 | Link | Rating: 5.0
209. Robert R.
I had the pleasure of staying here one night before a sporting event. The room was beautiful, I was surprised that this big hotel which did not look like much from the outside was very much like a boutique hotel on the inside. It reminded me of a W Hotel. The food was good, been ordered room service for the morning and they were exactly on time. They didn't miss a beat everything was just as I had ordered. There is a nice bar scene, and extremely courteous staff. The grounds are lovely to walk around and I will certainly be back.

08/04/15 | Link | Rating: 5.0
210. Kim F.
We stayed here over the weekend and I have to say that the service at this hotel is the best I've seen. The staff was awesome! It was my daughters sixteen birthday and we stayed in the jr suite with an ajoining double room. The lady at the front desk added club access for free breakfast. We had an awesome view of the queen Mary. The staff was super nice and very attentive! I really have not had better service at a hotel before.

24/03/15 | Link | Rating: 5.0
211. Lisa G.
The hotel is 4 Star however couple reasons why I gave it a 3 Star.

PROS:  Rooms are clean.  Great location for mall, marina and restaurants. Offered a variety of pillows: soft and thicker. Staff was professional.  Great view of marina on west side. Loved walking around the marina, pier and shops right across the street.

CONS:  Zero privacy in bathroom (I uploaded a photo.)  The door is 5% frosted.  Double beds are way too small for two adults unless you sleep like a mummy.  Parking is $24/day with unlimited access with room key in and out.  You fight for parking spaces Fri and Sat nights since the parking structure is shared with the Pike Mall and Center of Arts. Very limited parking.

We paid $82/night through Hotwire.  It is typically $149-172/night.

16/12/14 | Link | Rating: 3.0
212. Mani S.
Ciaran delivered great customer service.

Courtney was dynamic and amazing under pressure.  What an asset, I would love to have her as a server or as one of my employees.

She is going places - AMAZING!

I can't say enough about Courtney!

26/04/15 | Link | Rating: 5.0
213. Sonal P.
I stayed at this hotel recently for a friend's wedding that took place here. The staff was very helpful and the ambiance and service of the hotel was excellent.

A few pain points: the open bar during the reception inside the ballroom was more expensive than the hotel bar downstairs, which left many of the guests walking back and forth upstairs and downstairs to get cheaper drinks from the hotel bar. Also, the hotel bar doesn't open until 4pm - which I found fairly odd.

The hotel room was really nice, clean and well kept. I didn't like the idea of the frosted glass bathroom door. You could see more than you wanted to depending on how close the person was to the door. Umm - privacy please!!

Overall, great location and nice hotel. FYI - parking is $24.

20/01/15 | Link | Rating: 4.0
214. kanoe n.
Loved it! Checked in online and my room was ready by 6:30 am! I arrived early for a conference and having this room available was wonderful. Got to freshen up amd rest before having to get to my first session.

Everything about this place was terrific, from the service, to the airy, open, comfortable lounge/cafe, to the view of the harbor from my room. I will definitely be back.

09/04/15 | Link | Rating: 5.0
215. Allan G.
I am now a permanent fan of the Hyatt hotel chain!  I got married at Hyatt Regency La Jolla three months ago, spent part of my honeymoon at the Hyatt Regency Waikiki, and used some remaining points at the Hyatt Regency Long Beach.

It was literally 100 degrees outside and they gave each guest a water bottle, popsicle, and a two-for-one coupon for a future visit.  Then, they gave my wife and I an upgrade to the 16th floor where the Regency Lounge is.  To really make my wife and I feel welcome, they sent a wine and cheese plate up to the room.

And the room.  Where do I begin?  When my wife and I walked in, we were blown away by the ocean view as well as the view of the Queen Mary.  We noticed a nice "Welcome" sign with our names on the TV.  Not just that, we were amazed how nice the room was decorated and how modern everything was.  An audio/video/HDMI panel on the wall next to the TV with four outlets?  Super cool!  Never seen that before in any hotel room.  Next time my wife and I come up to Long Beach, we are definitely staying here.  They treat you like royalty!

11/10/14 | Link | Rating: 5.0
216. Steph C.
This will be a quick review, as I didn't actually stay here. I came to this Hyatt Regency for a conference, and spent a couple days wandering around the various public spaces, weaving in and out of rooms looking for snacks and lectures and people. It was a good conference, and the space was easy enough to navigate.

I spent a lot of time in the bar area, as you do, and had some beers and Bloody Marys. I think there was some kind of decent IPA on hand, and the Bloody Marys were good. I also ate some chicken wings, and these were satisfying.

I have no reason to stay at this hotel, as I live in L.A., but I thought it was a good spot to roam around for a while. Oh, valet parking was expensive, but that's to be expected. At least the attendants were nice.

30/01/15 | Link | Rating: 4.0
217. Nancy M.
Beautiful hotel. Checked in and was very happy with the views it has of harbor. The lobby area is large and have a nice business center.  The room service is excellent and it is walking distance to many restaurants and stores in the area.

The pool area is beautiful and has a large jacuzzi for lots of guests. Would stay here again if I am in Long Beach again.

13/04/15 | Link | Rating: 4.0
218. Ryan D.
We were treated with true VIP status, and the view in the suite is spectacular.  They even delivered complimentary wine and cheese, berries and more.  FIVE STARS

05/05/15 | Link | Rating: 5.0
219. Ellie M.
Great hotel to stay if you are in the long Beach area! The staff are great and the service is on point!

If you ever need to plan an event on conference,  this is the place to do it! I came here for a conference and it was amazing how well they took care of us.  The conference was kind enough to include a light  breakfast,  lunch and afternoon snack and let me tell you,  I was shocked by how good everything was! I've never had catered food anywhere that was so great!

The room I had was beautiful and spacious with a great view but the one aspect that failed was the bathroom.  It must have been designed by a man because it was too small and the counter too high up.  I was really disappointed about that because everything else was Soo good!

Location was perfect as well.  Right by the shops and good restaurants to dine.  Also it was a small walk away from the beach! If I ever need to stay in the area again I'll definitely be back.  Despite the bathroom challenge

27/03/15 | Link | Rating: 4.0
220. Chell L.
5/9/2015
Mother's Day Weekend Getaway.
This is our "NEW" to-go-spot in Long Beach.
Beautiful hotel, our room had great view of the marina & Queen Mary.
Plenty of restaurants surrounding hotel.
Friendly staff.
Great location close to everything Downtown & on the Waterfront.

12/05/15 | Link | Rating: 4.0
221. carissa w.
The Hotel was decent and clean but the service...not so much.

I booked the room for two nights the morning of. The room was booked through Hotels.com . We checked into the hotel and after giving all of my credit card information we were then informed that it was pride weekend in Long Beach and several festivities were taking place right outside of the hotel, including very loud music. The receptionist as well as the letter we were given said the music would be over around 11pm...which was fine. What we were not notified of was that the festivities would start around 7:30 am the next day with extremely loud music.

Had we known of the festivities before checking in and paying we would have stayed elsewhere...not very good customer service to try to trap us into staying at your hotel. We will most likely not be back to a Hyatt Hotel...here or anywhere.

21/05/15 | Link | Rating: 2.0
222. Rachel F.
Came for a quick weekend getaway to visit the Aquarium of the Pacific.

BEAUTIFUL hotel. Our window overlooked the Queensway Bay and the Queen Mary. The aquarium was a pleasant 5 minute walk away, which I also HIGHLY recommend.

The hotel staff was very friendly, especially Michael the new bartender who was not only helpful but also very patient with the eclectic group of late-nighters.

This location has a sort of airport feel to it due to its catering to the convention crowd, but was very comfortable for us as a couple and definitely one of the best maintained hotels I've stayed in.

The only thing holding this review back from 5 stars is the room service food items we ordered during dinner hour. Unfortunately, the food was microwave dinner quality at restaurant prices. We definitely plan on staying here again, but we'll opt for one of the many nearby restaurants next time.

14/05/15 | Link | Rating: 4.0