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Queen Mary Hotel in Long Beach, CA

Queen Mary Hotel in Long Beach, CA

Specialties

Transport yourself back in time aboard the legendary Queen Mary. Once the grandest ocean liner in the world, the Queen Mary is now a full-service hotel, historical landmark, & entertainment venue. Located in Long Beach since '67, the Queen Mary features a rich maritime history, authentic Art Deco decor, & stunning views of the Pacific Ocean & Long Beach city skyline. The Queen Mary boasts 346 staterooms & eight full suites which have hosted a variety of colorful characters from World War II leaders to British royalty & the stars of Hollywood's golden era. The Queen Mary's award-winning restaurants include the signature Sir Winston's as well as a weekly Champagne Sunday Brunch served in the ship's Grand Salon. History buffs can enjoy the ship's museum & Behind the Scenes tour while guests of all ages love the Ghosts & Legends Show. The Queen Mary features 80,000 square feet of event space in 17 remarkable Art Deco salons as well as a tri-level, 45,000 square-foot Exhibit Hall.

History

Established in 1934.

The Queen Mary's creation & launch was nothing if not extraordinary & her story is rich with history, elegance & grandeur. From the time her construction began in '30, the Queen Mary was destined to stand in a class all her own carrying Hollywood celebrities like Bob Hope & Clark Gable, royalty like the Duke & Duchess of Windsor & dignitaries like Winston Churchill. Dubbed the "Grey Ghost," the Queen Mary was the largest & fastest troopship to sail during WWII. Following the war, the Queen Mary resumed regular passenger service & continued to do so for nearly two more decades until the increasing popularity of air travel helped signal the end of an era for the Queen Mary. On Oct. 31, 1967, the Queen Mary departed on her final cruise, arriving in Long Beach, California, on Dec. 9, 1967. She has called Southern California her home ever since. The Queen Mary is now a floating Hotel, Attraction & Event & Wedding Venue, home to world-class restaurants & an icon in Southern California.

 

Company Info:

Rating: 3.22

Address: 1126 Queens Hwy, Long Beach, CA, 90802

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    Comments (308):

    1. Arlene E.
    i stayed at the Queen Mary for my friends wedding. The reception was upstairs so it was really convenient. I would never stay at this hotel again!!!!  Motel 6 is a luxury hotel compared to this!!! I room is old which is expected. Everything is out of date but it was expected. BUT room was FREEZING!!!  I complained twice on Friday night/saturday morning and they did nothing. I slept( or tried to sleep) under the covers with blankets over my head  and my leather jacket on and I was still freezing. I complained  in the morning an a engineer came to the room and supposedly fixed it. I left to go to the wedding and 5 hrs later the room is still FREEZING COLD!!!! I complained again and another engineer came and turn of the AC. He said that the the boat had central air so that one control will turn off all the AC in all the room at once and then if someone else complained it was too hot it will turn on everyone AC.  So, of course the second night, it was HOT then it was COLD and the it was HOT and then it was COLD.I couldn't wait to leave Sunday morning. The boat is supposedly haunted, sorry i didn't see any since i was hiding from the cold air that was blowing in my face in my room.   The room does have a slant to it when you walk in. I guess kinda weird but it's an old boat, right? Weird noises??? it was just the heater turning of and on ALL night long!!!!! The rooms are a pretty decent size. It's not a regular hotel room. Hmm, I believe the website states that the rooms are newly remodeled?Ok, i guess I'll give them that!!!  They got an iHome so you can dock/charge your ipod. Your better off sleeping on the deck where it's warmer!!!!!

    23/11/09 | Link | Rating: 1.0
    2. john h.
    You stay here for the fun factor, not the service.  Although the service is pretty good too, BUT you mainly come here because it is one of the most bizarre, One-of-a-Kind experiences you can have at a hotel.

    A friend and I stayed here, in a regular room, and what was on TV?!  The Poseidon Adventure! (NOTE: The original film was made using the Queen Mary as the Poseidon itself and certain key scenes were filmed aboard the ship, like a key scene filmed in the long Tourist Cabin hallway where one group wants to go forward to find a way out and the other group wants to go to the back of the ship and a huge shouting match ensues...you'll recognize it if you've seen the movie, only it's upside down in the film)  We quickly got stoned and made cocktails and spent the rest of the movie peaking out the door going "OH MY GOD WE'RE IN THE MOVIE!!", and of course to replicate being upside down when the ship capsizes I spent about 10 mintues out in the hallway doing handstands to make everything look upside down.

    Retardation aside, we had a blast on the Queen Mary, you can run CRAZY on the ship, looking into every nook and cranny, going down stairs and hallways marked "keep out"...we spent hours, after the movie ended, checking the ship and many of it's unused rooms out.  And there are tons of unused rooms on that ship, just waiting for you and your friends to explore...or Sexplore, whatever you're into.  The ship literally becomes a ghost ship after 1:00am so if you can stay up that late, GO OUT EXPLORING!  You can go anywhere and see everything and we never saw a Security person or another "passenger" on our Whats-In-There? Adventure.  Too much fun.
    When you check in you wont think much of the beds, they are a bit flimsy, but then the magic of the place takes over and you wont really care about the mattress or how tight the room is.  By the way, the tubs on board are like mini-swimming pools.  They are deep and the water coming out of the faucets are like a torrent.  You MUST take a bath, so take some candles with you.  Back in the day you could choose between sea water and fresh, now you can only do fresh..but DO IT.
    Spend time having martinis in MY FAVORITE  BAR in Southern California, the 1st class lounge.  This place has the ambience and decor like nothing else in Los Angeles.  It's an Art Deco dream, and the fresco above the bar is stunning.  Cary Grant spent his time aboard the QM here, so if you're into nostaligia, you can picture him in his tuxedo being the coolest guy ever...besides George Clooney.
    Sunday brunch on board is a definite MUST, it's the largest buffet you may ever experience, and that Dining room is, again, an art deco masterpiece.
    Just do this once in your life, it's too much fun.

    31/01/07 | Link | Rating: 4.0
    3. Aynge M.
    Oh the grandeur! This vast ship is so impressive. My senior prom was here, and a friend of mine got married in the chapel, so this will always be a special place for me. It feels like I've gone back in time when I come here. It's very beautiful, but also creepy. The one time I stayed onboard, I kept hearing the most bizarre sounds. There's a lot to explore, and the views are fantastic. I've been planning to take the ghost tour for about 15 years, but I always chicken out at the last minute. I've met several people who swear up and down the QM is haunted. Do I really want to become the Fox Mulder of my circle of friends? Wouldn't my life change if I actually encountered a ghost? I'd never be the same again. But still... it fascinates me.

    18/07/08 | Link | Rating: 4.0
    4. Elizabeth T.
    OVERRATED! Stayed at the ship/hotel 7/17 to 7/18/09. $300+/night. Room/bathrm was so small, musty, and smelly. 1/2 a bathtub??! Got bug bites sleeping on the bed. Saw food on hallway 8am, came back at 3pm, food was still there. Ew! Promenade Cafe for breakfast --service was so slow. Brkfast shldv been included w/ our room rate. We got charged for it. Good thing I chcked the bill before we left. Even front desk person could not explain the random $18.29 charged to our bill under Promenade Cafe (with $4 tip! We gave our waiter a cash tip.). Sign says $12 charge for parking. THEY DONT TELL YOU THAT IF YOU'RE A HOTEL GUEST, YOU DON'T HAVE TO PAY FOR PARKING. Again, good thing we checked before we left. Ghost tour included in our room rate, too. They told us to check at 10am the day we want to go on a ghost tour (they said we couldn't do it the day before) and had to go through having to exchange our voucher in person. Too inconvenient for a 30 min. tour. We skipped it coz we wanted to see other things in Long Beach/LA. So disorganized....employees did not know what was going on and how to solve customer requests. NOT WORTH IT!  IT'S VERY MUCH LIKE A MOTEL. DON'T GO HERE!

    30/07/09 | Link | Rating: 1.0
    5. Kim S.
    Well, you are essentially paying a 4 or 5-star price to stay in what is probably a 2 to 3 star hotel- but it is SO worth it for the unique experience! Here are two tips- definitely pay the $20 or so extra dollars for the deluxe stateroom, then call to confirm your reservation and request an ocean-view room with windows. My bf and I stayed here on a whim the other night and it was so fun and fascinating. The ship first sailed in 1936 and they hace done a great job of fixing the place up, while still keeping the awesome old-school touches like the awful carpets and art deco accents. The ballrooms and staterooms are all a magnificent, rich wood. The halls to the rooms are freaky- straight out of The Shining - long, narrow, creepy, and repetitive. We were only here for one night, so definitely did not get to explore all of the ship - I wanted to see or experience some kind of paranormal activity - the closest I got was eavesdropping on the crew of "Ghost Hunters" that was there. There is supposed to be a really cool tour lead every Fri and Sun,, led by a ghost hunter who has lots of experience with many of the spirits on the ship - next time!!
    It was so much fun just to wander the ship and imagine how things were when it first sailed! A must-see for a unique hotel experience!

    08/12/08 | Link | Rating: 4.0
    6. Bryan L.
    I decided to stay at this hotel for one night while on business just for fun and though it turned out to be an interesting stay, I do not plan on staying here ever again.  I'll start with what I liked about the hotel before I go into my long list of why I wouldn't stay here anymore.  The ship does bring you back in time since the decor of the rooms is very classic and matches the era this ship was so well known for.  The other plus factor some people may or may not like is the creep factor.  It is well known as a ghost ship and the hallway in this boat does a very good job of making it a creepy experience.  I stayed at this hotel on  Monday night and I am pretty sure I was the only one staying on my floor  making the long walks down the empty hallway that much creepier.  

    Now into why I don't like this hotel,
    (1) I don't understand why the Queen Mary must charge 12 dollars for parking as a  hotel guest if they want to attract more people to stay.
    (2) The front house staff are obviously not well trained as the first room I was assigned was already preoccupied by someone else.  I luckily walked into the room while the guest was away or it would have been a very awkward moment.  
    (3) Like some other posters, the ship is well, very boring.  I even did the Ghosts and Legends tour and the high tackiness factor really ruined what could have been an interesting experience.
    (4) A fire alarm was activated at 2:30 in the morning and during the process I did not run into any hotel staff until I reached the exit.  I was then told that it was a false alarm due to a prankster and was sent right back to our hotel rooms.  Again, I didn't see any hotel staff anywhere in the hotel, not even in the lobby.  I suppose that really added to the ghost ship factor.   Upon checkout of the hotel, I learned that in fact that there was smoke being generated on one of the floors and yet the hotel guests were sent right back to their rooms regardless.  This leads me to suspect that they didn't even bother checking the fire alarms initially and just assumed it was a false alarm.  This is absolutely an unacceptable way to run a business regardless of how crummy your facilities and staff may be.  I would expect of any hotel property too properly verify that there was no incident and that it was truly a prank.  This incident alone compelled me to give this hotel a one star and not to return in the future.

    29/04/08 | Link | Rating: 1.0
    7. Raoul D.
    Staying here, you can pretend to be Winston Churchill for a night. Remember to pack a cigar and smuggle a small bottle of whiskey on board.

    This is a great place to spend the night before embarking to Catalina Island. The ship is an Art Deco masterpiece, and a surprisingly affordable place to stay. A stroll around the upper deck gives you great views of the funnels and Long Beach. (a great time for the cigar and a nip of whiskey)

    Afterwards, check out the restaurants and taverns on board. They're all beautiful and worth a quick visit.

    Bon voyage!

    07/12/06 | Link | Rating: 4.0
    8. Thomas H.
    OK..the stay was overall great.  Why the 3-stars..well,our last night, a fire alarm went off.  We had to evacuate.  My youngest boy is wheelchair bound and there was no place to wheel him to safety.  All the inner-doors automatically closed leaving us with only one option.  When we got to the exit route, the doors there was automatically shut and we could not open them!!  Long story short---the hotel needs to have alternatives for people in wheelchairs..either book them on the A deck or have carriers available at the stairwells for disabled guests...

    26/07/11 | Link | Rating: 3.0
    9. Scratch B.
    It took over 3 hours for our room to be ready. There were old toenail clippings on the floor of the room. I booked the room 4 months in advance for the 4th of july, so that we could afford it and I hoped to get ocean side...to no avail. We were bumped. I wouldn't stay there again, but would certainly spend time on the ship in the future.

    05/07/10 | Link | Rating: 2.0
    10. Cori W.
    Cool yet creepy. There was no one here on the Sunday night we checked in, something this big and old when empty is very eerie. The lobby staff were very friendly and accommodating. We booked a room on Hotels.com for only $89 the same day. The room was neat, small with low ceilings. The furnishings weren't that impressive or all that old looking, in the vintage way. The bed was very comfortable and huge! The floors here are uneven, this proves to be interesting after a few drinks at the bar. The observation room was rather sad, all the yelp reviews made me excited but it was only ok. Drinks were expensive, $7-9 for jack and coke!, at least they were poured strong. It was just so empty and boring. The ship is rather strange in that you are allowed to wander almost where ever you want. This creeped me out in the middle of the night after some drinks; it was like a ghost ship. The history here is really cool but I wish we had come when they were busier. The slowness and emptiness made the ship feel less exciting and kinda gimmicky.

    02/12/09 | Link | Rating: 3.0
    11. M H.
    I've stayed in a fair number of hotels, and hand down our stay on the Queen Mary was one of the best. The staff was super friendly to us and our group, our room was gorgeous (every room is different), and the ship as a whole was tons of fun.  Yeah, ok, the walls are a little thin, but it mostly wasn't a problem at all.  The shakes at the shake shop are amazing, and the food at the Promenade Cafe is decent and reasonably priced.  We had dinner at the Chelsea one night too, and it was tasty and worth the price.

    30/07/09 | Link | Rating: 5.0
    12. Skyler T.
    This place if very cool if you are looking for an affordable room with a lot of fun.  The rooms are tight becuse you are on a real ship!  But that being said, truth be told, its part of the experience.  She is a little ragged on the edges, but what girl that age can hold up as well.

    Has one of the finest restaraunts on there too which is a treat since most of the time hotels are nothing to write home about.

    23/07/08 | Link | Rating: 4.0
    13. Ken V.
    This place is a dump, pure and simple.  I understand the concept--old boutique hotel that might be haunted.  Great, I get It.  That doesn't mean you can skimp on basic amenities like clean towels (I'll save the readers of this my gruesome story), clean carpets, a functional bathroom, etc.  For $150 a night, I expect just a little more.

    I've stayed at old hotels that have successfully married the modern with the past, and they put this place to shame.

    I'll never go back.

    25/05/07 | Link | Rating: 1.0
    14. alexa l.
    The best thing about this hotel would surprise you; their beds are sooo comfortable. That said, the rest of the experience my group and I had was not that great. We noticed upon entering the hotel that some welding was going on outside but thought nothing of it, however when we all checked out our rooms it was sooo loud! We immediately went back to the front desk and asked to have rooms away from the sound. Two of us had to settle for rooms with twin beds, but it was worth it because the rooms were so much bigger than the prior ones and we had an ocean view now! You have to get used to the old ship features like button light switches, having to step up in doorways, and old decor. The third member of our group got a king sized bed but she had to move again after that because there was a haunted harbor event and she could hear the screams from her room. Her third room didnt have but one outlet and it didnt even reach where the coffee maker was located. To top it off, her heating did not work. She was able to get money off the bill, but really, the room was not habitable and the front desk should have known better. Overall, it was interesting, an adventure really. It helps to know you have to ask for an ocean view and the rooms with two twin beds are huge.

    11/10/11 | Link | Rating: 3.0
    15. Dan D.
    Vacationing from Texas, I was not fortunate to be able to stay at the hotel, but had the chance to tour this fantastic ship.  Walking up to the dock, the ship has a presence.  As you begin the tour, you view a short film about the history, then you are free to walk the exterior wooden decks.  Close your eyes and imagine crossing the Atlantic in style in days of old.  A walk through history.  Take the tour if you can't stay at the hotel, learn about travel at the turn of the century.

    30/01/10 | Link | Rating: 5.0
    16. Foo F.
    THE PLACE
    Historic (supposedly haunted) Art deco Ship

    YIIPPEEEE
    Running around at all hours of the night
             getting lost in the maze of floors
    What a deal $60 stateroom through Hotwire
             room much larger than expected
    Lots of restaurant choices
    Observation bar open till midnight

    BOOO
    No Booo. That's the problem. Not 1 darn ghost & we looked.
    Yes the walls r thin. Sometimes u can hear your neighbors
              If you are a lite sleeper this isn't the place for you
    $12 for parking (not included w room)

    04/07/08 | Link | Rating: 5.0
    17. Stephen G.
    Unique piece of history with pretty good accommodations and good food. Art deccor is always fab and the history surrounds you.

    06/11/10 | Link | Rating: 4.0
    18. Mark E.
    This place is awesome!! Welcome aboard indeed!!

    27/03/11 | Link | Rating: 4.0
    19. Donnie R.
    We stayed at this hotel for two reasons only, the first, it is a very historical ship and the other, friends we stayed with were convinced it is haunted.
    It is not fair to give this ship a poor review based on the things that we have come to expect from a hotel in 2012, which seems to be the basses for bad reviews it has received.  To be fair this ship was built in the 30's and by that standard it is very impressive.  I enjoyed touring the ship and getting to see the level of ingenuity that went into building such a large ship so long ago.  It is true that the walls are thin and without the noise from the running engines you can hear people in the room next to you, but that is not to say that you have to whisper.  In fact, we could only hear the family next to us when there little one would yell.  The bathrooms are small and you still flush the toilet with a lever that you have to push down to flush and pull back up to stop the flow of water, but that is original to the ship. The rooms do not have a thermostat that you can control from within the room, I believe it is centrally controlled and you can open windows to adjust, but we did not have any issues with the temp.
    This is not a hotel to stay at if you are looking for luxury or above and beyond comfort.  This is a place that you stay if you want to experience a historical ship and are intrigued by walking the decks and thinking about the thousands that came before you... or you just want to ghost hunt

    21/06/12 | Link | Rating: 3.0
    20. Jon M.
    We have stayed at the QM three times in the past five years.  The first time it was great.  The last two times it was horrible.  Horrible.  We will never stay here again.   How your stay will be, will depend upon some very important factors, over which you have no control.   Again, these factors are critical, and you have no say in what you get.

    "ROOM MATES"
    The walls of the ship are made of steel.  Sound waves travel much easier through steel than they do through the drywall and concrete of a traditional hotel room.   So, if you have anyone in the room(s) on either side of you, then you will hear everythiing -- loud and clear.  It will be as if the walls were not there.  You will clearly hear everything.  The talking, foul language, farts in the bathroom, sounds of sex... everything will be loud and clear in your room.  Same applies to whatever is going on in the hallway at all hours of the night.

    PORT or STARBOARD SIDE
    Big time issue, and again, you have no control.  You can ask for a Starboard Side (water side) room, but there is no guarantee that you will get one.  If you get a Starboard Side, you're OK.   You are screwed if you get a Port Side room.  Why?  Guess where all of the A/C units are located?  Guess where all of the electrical power generators are?   Guess where the staff go to take their breaks?  Guess where the concerts are held?  Port Side.   You can close the porthole, but the ship is steel, and remember what I said about sound waves?  

    If you get a Starboard Side room, and you do not have anyone in the room(s) on either side of you, and if no one is in the hallway, then your stay at the hotel will be quite nice.  If you have a Port Side room and/or "room mates", then you're screwed.

    FOOD
    Chelsea's is a great place to eat.
    Sir Winston's is quite good.  Formal and quite good.
    The Observation Bar is cool.

    CONCLUSION
    Dine here?  YES.
    Stay the night here?  NO.  Too risky.

    16/02/09 | Link | Rating: 2.0
    21. Greg G.
    Very unique place to spend the night. Get a large suite and they are amazingly large. The food was only so-so, very convenient to eat on board with the kids, but convenient. I'd eat out if possible and then return. Exploring the ship is very interesting. You can skip the paid tour and do a self tour.

    14/04/11 | Link | Rating: 5.0
    22. Cat L.
    Probably not worth it to stay longer than a night because of the claustrophobic halls and rooms, the loud creaking noises (it's an old ship), and the pot smokers gassing up the entire hall where Jon's family stayed (I really can't stand the smell of it in OBSCENE quantities). But definitely worth a try for the unique experience of sleeping on a "haunted" ship and looking out at the marina views from your bedroom window.

    The service from hotel staff at the concierge, bar, and restaurant was excellent. When we walked in at 4AM to deliver a care package of snacks, water, and diarrhea meds for Jon's sick cousin (poor thing), the concierge gladly held it for them to pick up later that morning, the bartender at the lounge gave a member of our party a complimentary "refill" drink and walked over to chat us up, and the wait staff at The Promenade Cafe was super accommodating and attentive even with our large party, and offered to take group pictures for us.

    28/05/08 | Link | Rating: 3.0
    23. Jane N.
    We spent one night on board to celebrate our 20th wedding anniversary. We were married in the Royal Wedding Chapel and had never stayed on board. The room was awesome and the bed was comfy. We enjoyed touring the boat and the people watching in the Observation Bar. Ate dinner in the Chelsea Chowder House and although the food was very good, the service was not. The atmosphere was not what we expected, the music being piped in was loud and all over the board on style, plus the crying child two tables over didn't help. Definitely not worth the price. Breakfast the next morning in the Promenade Cafe was great! Definitely worth it and when we go back, we will eat there again!

    09/05/11 | Link | Rating: 4.0
    24. LiLee A.
    I love the queen mary hotel. We've stayed there 4 times and they've all been good experiences. Room service is available. I like going the deck B lounge, getting tipsy, walking back to the room, sleeping with the lights on fetal position and asking myself "why did you have to pick this haunted hotel"  
    The only thing i dont like is paying all that tourist tax and $25 for over night parking.

    05/06/09 | Link | Rating: 5.0
    25. benjamin a.
    SO stayed here and over all pretty good!!! Free shuttle to downtown long beach and the room not bad at all ...  Spacious with full amenities.... Only complain like other yelpers is thin walls ... Would I stay here again yes but only with the good deal I got from booking . Com

    20/05/11 | Link | Rating: 4.0
    26. Rinne R.
    Thanks, Gourmet (see previous yelper), for recommending Queen Mary as a must-see when visiting Long Beach.  It was definitely a different and interesting adventure, and it was nice to partake in a little bit of history during my vacation.

    My sis and I decided to just venture on our own.  We decided not to go on the Ghosts & Legends tour for 2 reasons.  One, I am a BIG scaredy cat....and although i love the thrill of a scary story now and then, I didn't think right then was the right time.  Two, during the first part of our "tour," we definitely felt the age of the ship...it was deadly quiet in some parts but we felt the eerie presence of "other things."

    We had a blast going up on the deck, where we took hundreds of pictures playing Rose (as in the "Titanic").  Ha ha,  i know...DORKS!!  By this time, we caught up with the other tourists and were less scared of the humongous ship and was finally focusing on her beauty.

    We went back down and in and checked out the different souvenir shops.  My favorite is the one store that offers a cheap price of $0.98 for a souvenir (shells, sand dollars).  

    Then, I read that the store, California Shakes, had the best milkshakes in the country and was featured in the Food Network.  i have to agree.  I didn't even try one of their Chocolate Malt or Strawberry ones, which are my favorite milkshake flavors.  I went with what the salesclerk recommended--the peach.  It was heavenly, full of bits of fruit and soooo creamy...i was salivating!!!  I licked that styrofoam cup clean!!  You definitely have to go to this place!

    All in all, Queen Mary was enjoyable!!  It was neat picturing how she was in the beginning and how she had withstood time.   I'd come back again....

    I dunno about staying in their hotel rooms though...

    17/06/06 | Link | Rating: 5.0
    27. Annie P.
    If you have ever wanted to spend the night here, by all means you should. Its an experience to spend the night on a giant boat.
    However, I personally wouldn't go back here again....and for other reasons besides the fact that I stayed here with my psycho ex.

    The Good::::
    - its creepy and i like creepy
    - its a quick cab ride to the good bars on 2nd street in LB
    - there are cool places to explore and check out
    - I hear ROCKY HORROR does a show here- that's always good stuff
    - the black and white bathrooms in the rooms are pretty cool

    The Bad:::::
    - if you are claustrophobic in ANY way....don't spend the night here.
    - the rooms are kind of dank and the beds aren't very comfy.
    - the bar was packed with old cheetahs and scummy bar flies
    - the cheaper restaurant was gross and their breakfast sucked
    - the service was okay but not in any way memorable

    This place has rockstar factors because the name and the history. Definitely check it out sometime if you're curious, maybe you'll have better luck than I did.

    08/04/08 | Link | Rating: 3.0
    28. Steven C.
    If your into history or ghosts check this place out. Spent a Saturday night here and had a blast. The rooms are on the small size but people were smaller in the 1930's. We booked through expedia and it was only $100 for the night. The noise from other cabins can sometimes get a lil annoying but it doesn't take away from a great experience staying in a piece of history. D-Day was planned and the order signed on the ship. The Ghost Encounters tour is awesome. You get to check out some of the off limits areas of the ship, like the first class swimming pool. The Ghosts and Legends tour is more like a spooky house, fun but kinda cheesy. And the Behind the Scenes tour is also well worth it. All of the guides were great. They really took an interest in the ship and they knew everything.

    There are three restaurants on the ship. Two pricey 4 and 5 star joints and a cafe. Dress code for the 5 star joint, St. Winstons, but not for the 4 star spot. We went with the cafe which was ok, but really just the room service food in a dining room. But you are across the street from a bunch of great restaurants so you've got lots of choices.

    I had a great time and some interesting experiences, but I'll definitely be back.

    11/04/09 | Link | Rating: 4.0
    29. Alicia C.
    I had never really been on the QM except for dinner at Sir Winston's a few years back. I was excited to experience it for all its glory if at least for just one night.
    Check-in process was smooth enough, if not for the seemingly long wait. I was able to obtain a family room, with a king-sized bed in the master bedroom and a twin in the adjoining room down a small hallway. Room was clean and bed was comfy. I loved the authenticity. Old bathroom fixtures were kept despite being non-functional.
    There's also a creepy feel to the ship, especially after hearing about ghost sightings.
    One particular room was apparently sealed off due to extraordinary paranormal activity - room B340. Legend states a little girl was murdered in that room. We were curious, so we headed towards it. The walk done the hallway to the room.....creepy, hair-raising, bone-chilling......like someone's right behind you.
    It was a fun stay. I will have to agree with other reviews.... about the walls being thin. Through the night I could hear the next door residents' cell phone go off.
    Other than that, our stay was pretty fun....well worth it. Besides, it helps when you work for the state and can take advantage of the special rate. =)

    12/06/11 | Link | Rating: 4.0
    30. Donna S.
    My first stay at the Queen Mary Hotel.  All the years of visiting, I finally stayed. The point really was to look for a ghost.  Try one of the late night paranormal tours and then spend the night in a spooky room.  Well, the rooms weren't spooky and we missed the tour.  
    But if you want an empty eerie ship, then definitely stay on a Sunday night.  I would think the hotel clerks could have said, "Enjoy your stay! And if you're interested, our Paranormal tour starts at 8pm."  But they didn't, so we went to each restaurant, comparing menus, and by the time we ate and cocktailed, we had missed the paranormal tour.  *sniffle* Because really, there wasn't anything else going on, so you really think they would have pushed the tour.  So we squashed our ghost hunter desires with alcohol at the Observation lounge and then wandered the empty, lonely corridors, and darkened ball rooms until I became lost. Yup. Too much alcohol and other devilish delights can do that.

    I found the rooms really interesting. Like a little museum and peek into the past. The fact that the portholes open up and I could throw myself out to escape this cruel world kinda fascinated me. Every hotel (and ship) I go to now, has windows that won't open, or only open up an inch.  I always assumed to protect me from myself in case I feel like ending it all. The fixtures on the tub and toilet were old fashioned and the tub was deep. Like tubs should be and used to be. A separate sink in the room was very handy. A lot of Art Deco styled wood and old fashioned fans, vents, and heaters still in place.

    Bars don't open until noon, so the bloody mary needs to be imbibed at the Promenade Grill which is open for brekkie.

    I love the Queen Mary, and it always saddens me that it is so neglected and has so much potential.

    30/05/08 | Link | Rating: 4.0
    31. Lynn C.
    Customer service was absolutely horrible at the Queen Mary Hotel, especially with the Front Desk, Hotel Operator and Housekeeping. No one gave a damn about anything and it was not busy at all (we stayed on weeknights). Do not waste your money here. Even if you see a coupon or Groupon, do not waste your money. Also, you can hear EVERYTHING in the adjacent rooms and the ship is noisy. Kids also like to run in the long hallway and the plank. Hotel staff does not stop the kids from running around. You will not get a good night's rest here.

    18/08/11 | Link | Rating: 1.0
    32. Michele f.
    this is legitimately one of my favorite places on the west coast.

    I have stayed 3x.  Rooms were standard State Rooms.  Former first class cabins, same original wood.
    twice with twin beds, and once with a king size bed.  the king size room was in the rear of the ship and was much larger.  It had a fridge, and a lot more walking room.  The twin size rooms are neat.  

    pros: historic ship, awesome sightseeing (roam the decks freely), portholes (YOU GET A PORTHOLE if you have an outside room).  bring your camera.  

    cons: historic ship.  the walls ARE paper thin.  bring earplugs.  bring headphones. bring a white noisemaker.  it's not that big of a deal.  you will survive it.  and you know what?  They can't fix it for you. You're gonna hear your neighbor say "What time is dinner?"  "Oh, this is nice."  "Do you have any lotion?" The food isn't great.  make reservations ahead of time to eat at sir winston's (by far the best) or plan to leave the boat for dinner.  bathrooms are hard to navigate as they're tiny.  (if you're not 20 something and thin you might have a lil trouble.  not sure how they handle handicapped guests, maybe there are a few rooms that can accommodate).  Housekeeping may not care about this boat.  They gave us cups one day, but not another day.  They gave us shampoo but only when we asked.  It was a bit odd.  They did not wipe down the floor.  I wish they loved the boat as much as me. ;)

    Summary of tips
    bring earplugs
    bring all shampoo etc
    bring wine/food (you can roam the decks with a plastic cup of wine, it's fantastic)
    bring your camera! you will be inspired
    EXPLORE. go through doors that are closed, try it out.  find new rooms.  It's generally NOT occupied unless there is a wedding so you won't hurt anyone :)
    Ask the front desk for the photos of rooms, sometimes that will sway you one way or another ( we thought about upgrading but then learned the upgraded rooms were in the LOWEST deck and were wallpapered rather than original wood... not worth it )
    Have a happy hour beverage at the Observation Bar
    Make Dinner Reservations -- Go to Sir Winston's (Bring closed toe shoes and slacks.  they have a dress code) for dinner.

    01/03/12 | Link | Rating: 4.0
    33. Jill B.
    My boyfriend and I stayed here because I had to present at a conference being held in the hotel. We traveled from Chicago and heard great things about the ambiance and allure of the ship.
    This review is not about the actual ship. It was great to read about who had stayed on the ship and it's history and involvement with wars. That part was the same as others say it is.
    This is the reason that I felt necessary to write this review. The customer service was absolutely HORRIBLE, which is what the stars are based on.

    I called the day we were leaving to fly there to ask about the pricing and money. I deposited my check into my account that day and was worried about it not showing in my account until the next day, as it so often does, and if they were going to charge me the $250 (approx) that night when we checked in, it may have caused a problem. So I called the hotel before we left to make sure. The woman on the phone told me that they charge the first night's stay plus tax upon check-in. I explained my scenario and how important it was that I ensured that that was in fact the case. She assured me up and down that that is their policy and they would not be charging the other night or any incidentals until we left on that Sunday.

    Great. So we get there and that money is taken out of my account... about $120. We get to the room after checking in, and I get an alert that my account is overdrawn. I start freaking out and trying to check my account from my phone (which already is horrible since you can't get any reception in the ship) and find out that there is a transaction on my account for $230 from the Queen Mary, and I can still see the $120 transaction in my account from them too.

    I immediately call the front desk and ask them what is going on. They explain to me that they have to put a "hold" on my account for the rest of the stay, plus a $50 per day charge. I explain my story again and tell them that my check hadn't gone through yet and I would be charged probably pretty expensive overdraft fees. Here is the conversation:

    "well, we didn't charge you that amount, we just have it on 'hold'."
    "well to my understanding, I cannot use this money while it's on hold, right?"
    "Well yes, it's on hold and then we charge you it officially when you leave"
    "So to me, it's essentially the same thing. Either way I cannot use this money."
    "That is correct. That is how we operate."
    "Ok, but here's the thing. I specifically called this afternoon wondering about a problem like this and explained how I did not have that money yet. She told me that only tonight I would be charged the first night and taxes. Wouldn't a hold be something to tell me about? I don't really care what word you use, you are making my money unable to use to myself and my bank."
    "Who told you this?"
    "A younger female, at (whatever time it was)"
    "Ok I'm going to call the people that worked this afternoon and see if anyone told you that. (he calls me back about 15 minutes later.) Ya no one said that they told anyone that information."
    "...ughhh.......... Well they did. I am telling you that they did. I cannot have this money held on my account and I was told today that this would not be the case. You are more than welcome to take this money out on Sunday."
    "Soo, you're telling me I am supposed to believe you, a CUSTOMER, over my employee??"
    "......YES. Absolutely! I am a customer and I don't have to pick your place to stay! This was told to me and I think that this should be honored!"
    "Well in this business, this is how we have to do things. We have to put holds on peoples' accounts otherwise accounts could potentially not be charged when people leave."
    "But this money can't be used NOW from my account! You have my account number on file already to charge on Sunday regardless of what's happening now. I need this hold removed"
    After about 10 more minutes of discussion and fighting, he told me if I wanted I could come down to the lobby and I could give him my debit card and he could call my bank with all my information and try to ask them to reverse the hold and the "bank might not even do it for us". This sounded odd to me, and they swore that they could do "nothing about it on their end." I asked them if they could pay an overdraft fee if it arose instead. They said I would have to take it up with their accounting department or something. I just left it at that.

    Funny thing is, Sunday when we left, the hold was removed, a few days later, a random amount of $230ish again appeared in my account, then left again, then finally, today is the Saturday after this entire event (a week later) and the correct charge of $130 has been successfully deducted to my account. Soo.... the hold really DIDN'T do anything.

    The most disappointing part was to see such a lack of customer service.

    11/06/11 | Link | Rating: 1.0
    34. Kasondra S.
    October 2008 I stayed here during the week of halloween and even on halloween. I like to ghost hunt so this was a perfect place as well as my late grandfather traveled on this ship during ww2 . I was on the haunted floor and I stayed for about 5 nights my first night I was patted down by unknow hands and my covers were pulled off at night was the only one in the bed with a locked door down the hall from churchills suite. The restaraunt was not that great and they had a poor food inspection. The hotel is like a remada but historical and the price is due to the history not that it is going to luxury hotel. we took the regular tour and that was nice but I think it was free if you stayed their so worth it and even if you pay still worth it to see history. On halloween it was loud and getting back is a nighmare parking was fine becouse they have reserved spaces for hotel guests. the days leading up to halloween were not as loud once you get inside but can be crowded. This did not scare us off and would come back I would just maybe head to the Ihop instead of the hotel.

    07/11/12 | Link | Rating: 3.0
    35. Miss L.
    Me and the girls (my two nieces and sister-in-law) needed to stay the night in Long Beach for business so we decided to have some fun and stay on the Queen Mary.

    Upon check-in we were given directions on how to get to our room, the halls are narrow, dimly lit and kind of creepy especially on floors where you hear and see no one for what seems like blocks.

    On the way to the room we heard band music, there was a private party going on and just then a Charlie Chaplin look alike rounded the corner and grabbed my niece's purse (wrong move buddy she's beautiful but a BRUTE) both nieces jumped him and stole his cane and his hat, he was just as caught off guard  and had to beg for it back (I got a picture of this moment and added it).

    All of us were immediately in agreement that the ship was beautiful and creepy, leaving us no other choice but to plan on a midnight self guided tour into all restricted areas in search of ghosts and the infamous swimming pool that was no longer in use. This privately planned tour required an authentic map of the ship because the maps posted on the walls only show you where you should go....leaving out decks that are no longer in use, and elevators not open to the public.  After solving this dilemma we went to dinner off the ship with a plan to come back and begin the ghost hunt.

    We made our way back to the room after dinner and one of the four turned into a tired little-sissy -pants and refused to go, which buzz killed the mood and plan. So we all bitterly change into our jammies and then decided the three non-sissy-pants were going anyway...Ms. Sissy-Pants had a little fit and ended up going too, because she was too "scared" to stay in the creepy room alone, ha!
    It's 1a.m. and four women in their jammies creep down the hall, up the stairs, around the corner and into a freight elevator (we found this one earlier), this thing is so rickety we thought we were going to die as it screeched it's way down, yea that's right we were headed towards the bowels of the beast.  The buttons on in the elevator were not marked so it made it difficult to remember which floors were which, so we stopped at every floor and the funny things is, every floor we stopped at was not open to the public, yea!!!!!! At one point the elevator got stuck but we were able to shake it until it began moving again, that was scary. One of the floors opened to an UN-opened museum,  two of us walked 15 feet in and got really creeped out and ran back to the two holding the elevator. The other floors were ballrooms that were closed up so it was nice walking through them and seeing the real beauty of the ship and imagining the magnificent balls that took place. There were dark storage rooms that went on for days, and weird floors that when the elevator door opened there was just an empty chair facing the elevator all very similar to the movie the Shining.  We had an amazing time and fortunately never got stopped by anyone, although we were very respectful of the ship and everything on it.  We simply just wanted to look and be creeped out, we got both.

    The ship is nice, the dining options on board not so nice, we had lunch there and it tasted like average hotel food, there's plenty of other great choices nearby.

    17/09/08 | Link | Rating: 5.0
    36. Michael E.
    I decided to stay a night on the QM as a kind of adventure, simply for the fun of it. I'm glad I did. The desk staff was friendly and helpful on check-in and check-out. My room was more than I expected--especially when I discovered I even had a little sitting room with a second bathroom. There was a small closet/armoire on either side of the bed, which meant there was no bedside table or surface. That relegated the clock to the other side of one closet, where it couldn't be seen from the bed. That was only a small flaw, though, not at all a spoiler.

    I stayed on a fall Wednesday when it seemed there were few other guests, so I was able to enjoy exploring the ship's "self-guided tour" mostly undisturbed. I enjoyed the beauty and ambience very much and am happy I stayed there.

    Since the QM itself was my destination for that night, it isn't likely I'll return. Not because there was anything wrong with it; simply because I've seen and enjoyed it and that fulfilled my purpose.

    13/10/09 | Link | Rating: 4.0
    37. Alicia T.
    I had done my homework and read some of the reviews here and was a bit apprehensive about continuing with our plans to stay aboard the Queen Mary for 3 days and 2 nights. I'm glad I went ahead and took the risk.
    From the moment we entered the ship until we left we were greeted and assisted by friendly staff who went above and beyond to make our stay pleasant. Thank you to our desk clerk, Michael, who took care of every detail with a genuine smile and friendly conversation. For those who experienced rude staff I can only assume that perhaps the guest's attitude generates the appropriate response as the more friendly and relaxed we were with the staff, the better our interaction with them became.
    For those who commented that the ship is old and musty I say, YES, she is old, and musty, and has seen better days, but people, she is over 75 years old and much of what you see is original! If you want 5-star modern, pristine accommodations (which lack history) you don't seek a location nearly a century old!
    We were thrilled to find our stateroom completely clad in the original woodwork and fixtures...what a treat it was to sit at the maple vanity in a first class stateroom and wonder who had sat in that very spot and applied their make up before heading to dinner and dancing... we had two portholes that opened to the harbor and allowed the breeze to fill the room. We explored the underside of each and every drawer and although we didn't find any inscriptions from the war era, we did find several others from decades past. We danced the waltz in the Queen's Salon, and explored to the very bottom of the belly of the ship! If you have any walking limitations, you may not be able to explore as extensively...never have we climbed so many stairs !!! ( we are in our early 40's and nearly wore ourselves out exploring every inch of the ship)
    We strolled the promenade and sun decks in the footsteps of royalty and the stars of the silver screen...imagining what it must have been like to sail on her in her day. If you lack the imagination to take a step back in time, perhaps this ship is not the best place for you to stay!
    We dined at the Promenade Cafe and everything we ordered was delicious, well prepared and affordable. The wait staff was friendly and assisted with specific requests for our dining limitations.
    We participated in the Ghosts and Legends Tour. For those of you who expected the tour to be authentic and posted negative comments, you robbed yourself of a fun time. Of course it's not real, and the tour guides are a bit over the top, but it's all in the spirit of having a good time. Our guide, Paul, was the best...he made the tour and we thoroughly enjoyed his spooky demeanor ... if you focus on the history and not so much on what you're "not" getting, you'll enjoy yourself! Our admittance was included in the hotel package, so we were pleased with the price. However, on it's own, I can see where your tourism money might be better spent. The tour lasts approximately 20 to 30 minutes, so $20+ dollars is a bit steep. However, we had a hotel package for $24 which included the Ghost tour as well as a trip to the Aquarium of the Pacific.
    There is much to explore, much history to take in, and plenty of opportunity to relax. If I had anything negative to say, it would be that the management of Queen Mary have sold out to the masses by installing some more modern items in the staterooms...the larger screen television took away from the overall charm of the room..I could have done without it.
    I am happy that I can add this trip to my scrapbook...and would recommend staying on the Queen Mary only for those who love locations steeped in history and can appreciate it as such!

    03/01/11 | Link | Rating: 5.0
    38. Jose A.
    Stayed at the Queen Mary Hotel for one night and we had a great time. It was a busy Saturday night but all hotel staff were nice and attentive. The room was classic. I was clean, kept, and most off all very nostalgic. Nice accents make the rooms wonderful, such as the light fixtures, wood details, and plumbing. As expected noise was pronounced but that did not bother me as this is a ship from the 30's and all the reviews make enough references to that. I did believe I heard some semi creepy noises in the dead of night but that actually added to the charm for me. Although dining on the ship can be limited and/or expensive, a short drive will take you to Downtown LB. I prefer the 2nd street area as its more clean and safer with nice dining options. A big plus for me was the entertainment at the Observation Bar on board. Every Saturday night you will find a great swing band playing several sets throughout the evening. Good drinks as well. Appetizers at the bar stop at 10 PM. Overall we had a great time at the ship and I can't wait to go back. FYI Bookit.com had the best available rates of any of the online reservation sites.

    22/05/12 | Link | Rating: 4.0
    39. Rick S.
    so much fun to stay on a haunted ship!

    02/11/12 | Link | Rating: 4.0
    40. HELEN L.
    This is the worst hotel I have ever been in.  
    1.  Checking into the hotel was long and lacked customer service.  
    2.  Room was old (which I didn't mind) and very dirty.
    3.  Sheets had stains on them-ewwwwwwwww!!!!!!!!!
    4.  Bathroom looked as if it was renovated by Micky Mouse and Friends.  Floors from the hallway to the bedroom didn't match and had quite a huge gap in between.  WHAT DID THEY DO TO THE QUEEN MARY??????
    5.  There were names scratched into the furniture and bathroom mirror.
    6.  Wallpaper was peeling in several places and it looked as if some people helped with the peeling process.

    Come for the history, but do not stay for the "rooms".  Whoever is managing the Queen Mary ought to be ashamed of the condition that it is in.

    03/02/07 | Link | Rating: 1.0
    41. Bebe F.
    Staying one night is enough to make me NOT want to stay another.

    OK, let me explain...while the ship is *really cool* to visit with all the history, the spirits etc.  Their paper thin walls make the overnight stay miserable.

    I could hear the people next to us as clear as day.  It sounded as if they were in the same room with us, no joke.  That's fine during the day, whatever...at night time though...the husband snored like a freaking wild boar!  I even had ear plugs in but could hear the rat bastard snoring away while I put my pillow over my head to try & drown him out even more.  An overnight stay on the Queen Mary = NO SLEEP if you have loud guests staying next to you.

    The room itself was neat since they tried to keep it looking how it did when it was first built (so I've heard).  Honestly, it was cool but after awhile, the dark wood gets a bit depressing.  There were cracks in the walls & some of the towels had a couple stains on them.  You could tell they had been laundered but...I want clean WHITE towels.  Not towels stained with what I hope was red lipstick & not blood.  Yeah, that towel was immediately thrown on the floor & not used.

    Their Paranormal Tour was really fun though, that I have to admit.  Our tour guide (can't remember her name) was really sweet & down to earth.  We didn't come in contact with any spirits the night of our tour...and that's just fine!!!!!  If I saw something, I would've lost $150 because we would've checked out ASAP!!!!  

    Go to visit but don't stay overnight!

    20/03/09 | Link | Rating: 2.0
    42. Jake B.
    The Queen Mary is a true treasure of Long Beach.  Love going to the Observation Bar, even if I'm not staying at the hotel.  Very underrated elegant bar.  

    As far as the hotel goes, you can't beat it for the price.  The classic art deco decor is awesome, it's so fun to imagine you're sailing across the Atlantic in the 1930s.  So much history, I enjoy the self guided tour of the ship, Haunted Encounters tour, and World War II tours repeatedly.  Really cool to walk through the engine room and belly of the ship where the boilers were.  

    Sir Winston's restaurant offers some of the best fine dining in the city.  Chelsea's Chowder House serves possibly the best clam chowder I've ever had.  Other dining options include the Hollywood Deli, Starboard Cafe, and California Shakes.  All good.      

    Breath taking romantic views of the water, downtown Long Beach, and the Pike.  There are several boutique shops offering everything from samurai swords to couture fashion.    

    The Shipwreck Halloween events are fun too.  Downtown Long Beach is a $5 cab ride away.  Perfect location for weddings, meetings, events, conventions, day trips, or to stay at the hotel.  So much to do, you could stay an entire weekend and not need to leave the ship.

    30/11/09 | Link | Rating: 5.0
    43. Popeye S.
    Amazing for history buffs. If you are looking for modern, go to a Marriott. The restaurant at the back of the ship is unbelievable. Cool "bar" at the front of the ship. Good breakfast place in the middle of the ship.  Queen Mary is a living example of days long gone. Usually we only see glimpses of art deco in antique stores and museums and never really get to feel how it all went together. Service can be hit or miss, but otherwise top notch for SoCal.  See it before it disappears to history.

    05/02/12 | Link | Rating: 4.0
    44. Sheena D.
    If you are looking for a 5 star hotel, this is probably not the place for you.
    If this was a typical hotel, it would get a poor rating for the sub par paint job in the rooms, old carpet and mildew in the shower. However, this is a 75 year old boat, not a newly renovated hotel. I should also note that the walls are much thinner than hotels. I have laid in bed of a morning and heard an entire conversion of the couple in the room next to mine.
    It's an amazing place to stay because of the nostalgia. The original wood work is outstanding. If you are coming here for this reason, try and get a room in the center of the ship. The rooms towards the front and back (especially) on B deck have little to no original woodwork. Anywhere in the guestrooms and hallways were there is wallpaper is not original.
    Obviously the suites are nice, but I have also stayed in M143, M141 and M005 which have some really neat woodwork and artwork. The other rooms I have stayed in were neat, but not original.
    Of course they say the QM is haunted, but in the many nights and day I have been here, I have yet to find a ghost and its not from lack of trying. The tours are interesting and must-do if you are staying on the ship.
    The staff is friendly.., some however are friendlier than others. I have been staying here for a few years and a lot of the staff has stayed the same, which is always nice for conversation.
    My biggest complain is there is no frequent guest program. I have gotten offers in the mail, but its nothing like the Hilton or Marriott rewards program.
    Enough said - I'll continue to come back here!

    07/08/11 | Link | Rating: 4.0
    45. Clint U.
    Let me get to the point.   This is a 5 star hotel because of the history.  You have an opportunity to stay in a museum.   Exploring this ship is an adventure.   Take the guided tours to learn about the history.  If you can arrange to stay here in one of the rooms that have the original furnishings and decor....then STAY HERE.   It is worth the extra money to get one of the "original" rooms.   These are not 100% original..but the main parts...like the old heaters, cabinetry, wood panelling, wood closets, bathroom fixtures including the old flush toilet (200 gallons per flush....velocity about on par with a jet ski and you then understand why they didnt need Draino back then)...the old style fans, not operable but on for display...(museum..remember?)

    Most of the other rooms that don't have original furnishings...are dumps.   1 star hotel quality...avoid them...see the room before you commit.....bribe the front desk in getting you a room with the original furnishings....break down and cry in front of them if all else fails...

    Don't forget, the City of Long Beach is the owner....other owners couldnt keep with the upkeep and went bankrupt....they would have to charge 3 times the price to stay afloat with the upkeep. (pun intended)

    Can the City of Long Beach really compete with the Marriotts or the Hiltons?....(the business not the girls...) Of course not..  Here are my ratings of the overall hotel:

    Quality of rooms:   2 stars.   Things are in need of a lot of repair...Starting with an aging ship that was destined to a scrap heap for the metal of your next Hyundai....is a daunting task for any company.  The City of Long Beach was the only one with deep enough pockets to keep this unique attraction available for the public.

    Adequate staff:  1 star.   You will wait in line forever to get a room or to check out...plan accordingly.   There are almost 400 rooms here yet they only put 2 people at the front desk during the high season.  Are they nuts?

    Staff friendliness:  4 stars.   They try to do their best to make you happy even though they are far overworked.

    Come here and be transported back into the 1930's....a very unique experience...just don't expect to be pampered like at the Ritz....and that is sad.   The original Queen Mary set the standard for pampering....on par or better than the Ritz.....

    09/08/07 | Link | Rating: 5.0
    46. Scott B.
    Got married on the QM this past weekend (see my reviews of the chapel and reception), and stayed in the hotel for 2 nights (1 night included with our wedding package).  I have to say that I enjoyed the wedding part much more than the hotel part.  I love history, and was expecting the quarters to be a bit cramped, but after a few nights here you understand why nobody's really been able to make a profit off running the QM as a hotel: it's just too dated and there are too many other good options in the area.  We didn't have the noise problems that some of the other reviewers did, but the air conditioning and plumbing are old and don't work very well.  The closets smelled musty and the overall maintenance shows a lack of investment.  We had no replacement towels the second day and had to ask for them!

    The other MAJOR downer is access: we (and the rest of my party) were all the way at the end of the hall, and to save money ALL of the elevators except for 2 tiny service elevators in the ship have been turned off.  So if you need to change floors it's either the stairs or walking all the way to the middle of the ship and then (probably) all the way back down the hall to your destination.

    While I would definitely recommend the QM for events, since the public spaces are very classic and nice, I wouldn't stay here again and don't recommend the hotel.  Abandon ship!

    14/09/10 | Link | Rating: 2.0
    47. Debbi S.
    One the expensive side but I did enjoy my stay. We decided to book a room during the steampunk symposium. The hotel anemnities are basic, I do love the wood surfaces since it's an old quarters you can actually hear your next door neighboors talking.

    19/01/12 | Link | Rating: 3.0
    48. M J.
    What a great stay cation.   We drove up from Encinitas and had a great time.  Sir Winston's for dinner was a special treat.  All staff was very nice and accommodated our desire to switch rooms.

    12/04/12 | Link | Rating: 5.0
    49. NICOLE E.
    Love, love, loved it!!!

    Great stateroom with super comfy bed. Brunch is a must, champagne never stopped flowing!

    Didn't see any ghosts, but did have a celebrity sighting.

    28/03/11 | Link | Rating: 4.0
    50. Becca V.
    My best advice is to look at the room before you move all your stuff in and switch if you don't like it. We upgraded to a king deluxe and it was like a shoe box, it was horrible. We went to another persons room staying with us and it was a totally different room bigger and upgraded so we asked to switch and they accommodated us. You cant adjust the ac yourself you have to ask maintence to do it. We complained and maintence went in our room when we werent in there to "fix the air" and shut the window. It's definitely cool to see but for the price you can stay at the Hyatt 1/2 mile away for $10-20 cheaper! Unfortunately we couldn't get refunded so we stayed. The restaurants are over priced for mediocre food and sub par service. The only thing I recommend is going on a tour or just exploring yourself that's what we did. I just wish I looked at the reviews on the hotel before we booked. Lesson leaned.

    27/05/13 | Link | Rating: 2.0
    51. Han K.
    I stayed here fon a business trip for several days and it was horrible.  The service was worse than the motel 6 I stayed in during my college years.  Don't bother calling the front desk for anything.  They will just transfer you to the room service and the room service will transfer you back to the front desk.

    08/01/13 | Link | Rating: 1.0
    52. CSC M.
    We had a blast staying on the Queen Mary. We had a package that included a deluxe state room, three tours and breakfast in the morning. Both my husband and I are history buffs so we loved all the old fashioned details and original fixtures in the room. A very comfortable bed and widescreen TV were the most modern adaptations. The Behind the Scenes tour is the one I'd recommend most. Our tour guide, James, was very entertaining and informative. I can honestly say I will never forget that tour which you can't always say on historical attractions like the Queen Mary! I can't wait to come back and stay again. We just loved every minute of it. We ate a bunch of different locations on the ship and thought it was delicious and reasonable each time, but the best was our dinner at Sir Winston's.

    01/02/12 | Link | Rating: 5.0
    53. Paul C.
    How beautiful. After a two-day stay, we felt like we'd been on a cruise without leaving port. Amazing art-deco styling, fantastic restaurants at every price level, and we lucked into a live jazz show. The staterooms are predictably small and they don't block noise very well, but I think it was well worth it. And you get free access to the huge museum onboard.

    06/06/12 | Link | Rating: 4.0
    54. Hannah S.
    It was definitely an experience staying on this historical ship, and I enjoyed the self-tour around the gigantic thing. The looooong hallways are freaky enough, much less going down to the Isolation Ward. My boyfriend kept scarying me by hiding in the corridors as we walked down. I really am not surprised if the place was haunted by ghosts. I would definitely haunt the place if I was a ghost. Old carpets, hidden rooms everywhere, and dark lighting. Best place to scare anybody.

    The entire ship/hotel is all Art Deco decor, and very "Titanic James Cameron-esque." For the same price for a statesroom, they have nice versions and the not-so-nice versions. At first we were assigned to a room on the B level facing the parking lot with an old 25-in TV and wooden furnitures. We then went back to the front desk and requested a room facing the water, and to our surprise, the new room had a big flat-screen TV, big mirrors, and marble counter tops.

    My only complaint would be the thin walls (you can hear everything happening outside of your door and next door to you, including screaming kids at 7am.) The flushing system in the bathroom is also quite interesting. You step on this metal thing which triggers the water to come out. However, it's extremely ineffective and after three seconds of stepping on it, not much is flushed down the toilet. So you basically have to step on it for quite a while and see all this water come out, which basically makes me feel extremely wasteful in this "be green" day and age.

    I came here a few years ago for their annual haunted house aboard the ship. It was definitely the scariest Halloween experience I've had. Think Fright Fest inside an enclosed space with people dressed up in scary masks/outfits popping out at you and endless rooms to go through but no way out.

    30/06/10 | Link | Rating: 3.0
    55. Derrick N.
    It's worth the experience to stay here.   There is so much history on this ship.  You have to do the tour of the engine room.  I would like to have done the ghost tour but my daughter would have nightmares, maybe when she's older.  

    Getting to our room was interesting.  You can see a bow in the floor.  

    The food on the boat wasn't anything special, but I got the bed and breakfast package, so we ate there.  

    This is a place that you have to stay one night of your life.  There is soo much history, not only of the glamorous ocean liners, but WWII, and the people she carried.

    07/09/10 | Link | Rating: 4.0
    56. Rebecca C.
    The ship itself was beautiful. The bell hops where helpful and super polite. I paid extra for the sea side and authentic ship room with king bed. The air conditioning was off when my husband checked in so he asked to have it turned on at around 1pm. I arrived at 4pm and it was still off the bell hop said he would take care of it. We had a wedding when we got back at 1:30am the AC was still not on so I called the front desk they said they would take care of it 20minutes later it was still not on. I ended up calling two more times and the last time at 3am I threatened to come to the desk and yell at some one. Then 20minutes later it finally came on and right as I finally fell asleep they called to make sure it was on. In the morning I told to manager what had happened and he gave me a tiny bit off my bill $40. I lost sleep due to the lack of AC and the walls are super thin to boot at 7:30am the room next door turned on and blasted the tv well they yelled in spanish at each other. My husband went over to ask them to turn it down and no one answered. I will never stay on this crappy boat again. I do not suggest it to anyone!!!

    17/07/13 | Link | Rating: 1.0
    57. Carrie T.
    The R.M.S. Queen Mary is amazing.  We just returned from a two-night stay and wow, I'm completely overwhelmed.  First, the hotel.  We booked on Wednesday -- a last minute impulsive trip "away" for the weekend.  Upon arrival, we were greeted by no fewer than four smiling staff members before we arrived at the check-in desk.  Patrick, the desk clerk, was extremely cordial and efficient.  Our room was on A deck, so just down the hall from the check-in desk.

    We were pleasantly surprised by the room!  It was a Deluxe Stateroom and was larger than I had expected -- almost the same size as a normal Best Western room and had two porthole windows (they're bigger than they look!).  The giant king bed, flat-screen television and iPod dock were the only obvious modern furnishings.  All of the built-in cabinetry, fixtures, vents, heaters, etc were completely original.  Now, about the porthole windows... they open.  Yes.  They open and you can stick half your body out and dangle over the ship!  Thank goodness for the Queen Mary being historic and probably not subject to some of the retarded modern building codes.  This was amazing.  

    The bathroom was charming, with the "Hot Salt" "Hot Fresh" "Cold Salt" and "Cold Fresh" faucets.  Yes, I tried to take a salt bath, but no avail.  That was apparently disabled.  I LOVED the old-style room and felt instantly transported back in time.  Towels were fluffy; shower curtain was brand new, etc.  With all old things, there are tricks... like having to hold the toilet flush lever down in a certain way.  Of course, I've had to do that at Hyatts too, so maybe this isn't a big deal.

    The bed was SO comfortable.  I slept incredibly well both nights.  There were like six pillows and really nice sheets.  The room doesn't have a thermostat, but somehow they had it at the absolute perfect temperature to sleep.  

    Other Yelpers have mentioned the thin walls in the rooms.  Because a ship is built with steel, sound reverberates more.  When the Queen Mary sailed, the rumble in her engines would muffle most of the sound.  Now, without the rumble, sound travels.  There's actually a note from the management that advises guests of this and requests that they try to be quiet.  Ok, so there were a few incidents of loud neighbors, but nothing to keep you from enjoying the room.  Bring earplugs for nighttime... but they are also available at the front desk in case you forget.  They are mindful of this problem.

    The staff throughout the ship was cheerful and helpful.  From housekeeping staff to the bartenders to the waiters, everyone was just great.  The shops are quaint and cute -- visit them!  Although good quality, the variety of food on the ship is slightly lacking.   Unless you're going for pretty expensive food, you pretty much have to go off-campus.  The Champagne Brunch is worth the money though, just to enjoy the ambiance of dining in the First-Class dining room.  The food was quite good.  

    One other great thing about staying overnight at the Queen Mary is that you have free reign of the ship.  You can wander just about anywhere at any time.  It's an opportunity rarely afforded to most tourists on a floating historic relic like this.  The ship is preserved in amazingly good condition.  Sure, there are areas in need of restoration and repair, but she's still stunning after all these years and that's probably attributable to all the people that have treasured her and paid their respects.

    29/05/11 | Link | Rating: 5.0
    58. S. T.
    i adore this ship!

    stayed a night on the hotel, had an inside stateroom, even no porthole--very nice!

    did the haunted encounter tour for additional $8 bucks, very fun and creepy.

    didn't see any ghost but was vigilant!

    23/05/11 | Link | Rating: 5.0
    59. Emily S.
    Service deserves 5 stars. Everyone was very friendly and helpful. But my goodness these rooms are small. We stayed in a deluxe room with a king size bed and there was no room to walk between the TV and the end of the bed- just had to crawl on the bed to get to the other side of the room. The bathroom was also rather small and they have a towel bar IN the shower that I slammed my head on.

    09/03/12 | Link | Rating: 4.0
    60. Mallards R.
    Super fun! Love the character of the ship and the history. Rooms are quaint and clean. They would be so much better with a renovation. Still, I recommend it. It's an experience!

    05/08/12 | Link | Rating: 3.0
    61. Lisa N.
    Very friendly staff I would say it is an experience of a life time to stay there and enjoy all that they have to offer. The dinning is good the breakfast during the week at the cafe buffet is small and not so good but at Sir Winstons was GREAT.  I did notice that the dress code is not inforced there.

    13/06/12 | Link | Rating: 5.0
    62. Eric A.
    We were in room B462 with a parking lot view. Room was spacious and no it was not haunted. Nice bars and restaurants on board.

    25/05/12 | Link | Rating: 4.0
    63. Richard E.
    Although the staff was nice and the bed comfortable, the policies established by the "management" company need serious re-evaluation. I booked through an on-line company and "upgraded" to a King Deluxe, gladly paying the upgrade fee. When I checked in I was told that although I had upgraded, I REALLY wanted a further upgrade so that my King Deluxe would face the city and not the loading docks. But it was a DEAL because rather than charge me $30 for the upgrade they would do it for $20. This was on top of my original "upgrade." I was also informed that I would be charged a "resort fee" of $9.95 per day to cover "amenities" such as "limited" wi-fi access, the work out room, and "limited" telephone service, the "spa," and self-guided tour. We stayed several days (DO NOT I repeat DO NOT stay several days) and after thinking about it and looking at the "amenities" I went to the desk and objected because 1. the work out room was un-manned and I wasn't using it, 2. the "spa" basically catered to their bridal parties and I wasn't using it, 3. there is no pool, 4. Even cheap motels offer FREE wi-fi. 5. I had my own phone and wouldn't need theirs. After arguing a bit about it they agreed to forgo their "fee." I urge you to at least try to get out of this idiotic fee because frankly it is silly at best and a cynical rip-off at worst. But be nice about it. Staff does not like to hear anything negative so when you complain do it with a smile on your face.
    I also had an issue with parking. Remember that the QM is more than a hotel. It is also a tourist site and meeting/bridal party venue. If you valet park (at $20.00 per day) you get to see the valet drive your vehicle all of 20 feet to a half full (at best, any time) lot. If you self park (at $17.00 per day) you get to compete for space with everyone else who happens to be visiting that day (they do mark the lot "hotel self park" or something but do not enforce any kind of rules governing who parks there). This means that you will pay $17.00 to perhaps have to walk the distance of a football field to the entrance. Of course the day visitors do not pay as much as overnighters for the honor of parking. By all means go to the desk to complain, but again make sure you smile when you do it. I did and was allowed to self park in the nearly empty-close-to-the-entrance valet parking lot for the self pay rate. Small victories. : /
    We went to the the chowder house on board for a meal. It was super! Order the fried seafood platter! Excellent. ($77.00 for two seafood platters, two colas). But do not try to place an order there or the cafe expecting to take it to your room, thus avoiding extremely high room service surcharges, etc. They act like you are from another planet when you attempt to circumvent their "cut" of the money. They think they "have you" because the ship is really not very close to ANY alternatives (only one restaurant on the ship side of the inlet) and just higher priced chains in the city close to the ship. An example: we ordered a club sandwich, shrimp salad, two colas and an apple cobbler from the cafe to be delivered to our room. Total as quoted from the cafe: $67.00. WTH? Canceled the order, left the ship and finally found what we wanted for $30.00 but had to drive miles for it. Another time we tried to eat at the chowder house (around 6:00 pm on a Wednesday) but were told that we couldn't get in without reservations until 8, maybe. But we could wait in the bar until then. We looked into the bar which was EMPTY, and on into the restaurant which was not full. Not sure why we were given that line, but we decided to once again leave the ship in pursuit of basic food amenities. Too bad.
    The hotel "shop" for guests closes at 7:00 pm so be sure to get what you need before then. There are some vending machines on board for snack items and drinks. Remember that it is very inconvenient to go back out to get anything "ashore" without driving several miles. I almost hesitated buying anything in the "shop." The staff, unlike the hotel staff, was somewhat off-putting. They gave us "the look" whenever we went in. I discovered that the "shop" is operated by a private vendor unaffiliated with hotel management.
    We expected that our room would be smallish - it was. What you expect with an old ocean liner. Don't expect up-to-the-minute decor, etc. Paper thin walls, but our neighbors were polite. No microwave, fridge (unless you "upgrade," again). there was an iron in the room, no board. A hair dryer was in the bathroom. TV was nice and had an entire chanel devoted to QM history which was interesting, especially as there was NOTHING else to watch.
    Bottom line: stay ONE night, if you must. ALWAYS SMILE when dealing with staff.

    20/08/13 | Link | Rating: 2.0
    64. Sara Y.
    These rooms have a lot of "charm."  And you know what *they* say about charm.

    The hotel room walls are paper thin.  We heard a muffled conversation one night (and it appeared to be at a normal volume) and the next night, we heard a couple having sex.  This was slightly better than some friends who heard fighting at 4:00 a.m.  

    There are some narrow corridors leading to a couple of the rooms.  For those who are petrified about ghosts, these are not the rooms for them.  On that note, there are "activity rooms" that you can request in hopes of seeing some paranormal activity.  

    Because everything is so old and it will most likely stay that way, you have to work with some things.  The bathtub/shower is VERY narrow and has no real flat bottom.  I showered, but shaved my legs and cut myself about 15 times because I was trying to find my balance.

    On the plus, the beds are comfy, the clocks and T.V. are modern and the room is neat looking.  

    Would I stay here again?  Probably not.  Call my spoiled or uninspired, but I can now say "been there, done that" and I was definitely not excited enough to try it again.  The price of staying there sure as hell did not make me excited.

    30/11/10 | Link | Rating: 2.0
    65. Andria N.
    it was way over priced for what it was.....went ghost hunting didnt see anything.....then decided to go to a light dinner and drinks....food was WAY over priced and our tab for 2 was about 150....yea WAY overpriced!

    27/04/13 | Link | Rating: 3.0
    66. Laura C.
    I am just flying back from a lovely 4 days aboard the Queen Mary while visiting a friend. I found the old world decor absolutely charming. The room itself was comfortable and clean.  I do have two complaints though. The plumbing is badly in need of maintenance. The shower is certainly made for the (shorter) people of the past. I am only  5'5 and had to duck to wash my hair.  Also the toilet required a "trick" to keep from running (note if you are in room 017 smack the handle to the left to get it to stop.). The other complaint is that the walls are paper thin. Next time I would bring ear plugs (yes, I' d stay there again) because you hear everything from the room next to you and the hallway. I did complain one night when the people in the next room were still loud at midnight with prompt results from security.   The staff seemed efficient and quite a few seemed to really enjoy their jobs. The ghost tour was fun though our guide needs to relax a bit and just have fun with it. Only other thing is that I would prefer if the parking and wifi were included but that did not effect my enjoyment.

    Aside from the fee, When I tried to use the wi-fi I was taken to a website which prompted me to pay for the WiFi. Did not know this was a part of it and was not given a password of any kind to use it.

    14/09/13 | Link | Rating: 4.0
    67. Rixtur R.
    I am giving Queen Mary a so so rating.  It has its plus and minuses.
    Guy at the main entrance was very helpful, then there are the 3 zombies at the front desk.  None of them say hello, they just act put out when they help you check in.  When I called in my reservation, it was supposed to be $129.00 for a room with a city view.  When we arrive, the gal now says city view is $20 extra.  I ask "why was this not explained when I reserved my room?"  I then notice one of the other zombies roll her eyes when I said that.  The girl then says "you don't have to pay the $20, Ill just give you a standard room", I said, "Ill pay it, but you can understand my suprise?"  she just gave another zombie look, and ran my card. So with the rate hike, taxes, and other nonsense fees, my room was now $189.00.   The room was cool and vintage, the ship was fun to explore, the Ghost tour was alot of fun.
    Then came breakfast at the Prominade.  The nice young lady hostess was going to have a table cleared off for us to sit next to the window, then along comes this older snotty man with glasses and says follow me.  He tries to sit us in some other area, I said "no, she's already taking care of us, she's sitting us by the window".  Once again, another employee acting like we just put him out.  I don't know who he was, but we noticed him sticking his nose in other employees duties and just getting in the way, but he marched around like he was a honcho.  
    Checking out, having to deal with the zombies again.  She said "didn't you get the reciept under your door this morning?" I said "yes", she said "you're checked out"
    Those front desk bitches need lessons in customer service, maybe they should be demoted to housekeeping.

    15/03/12 | Link | Rating: 3.0
    68. Su-shien C.
    If you are looking for a modern hotel room, you will be disappointed when you check into the Queen Mary Hotel . . . this place is def for someone who can appreciate and love the Art Deco period.  The rooms have had some updates for modern amenities such as updated outlets, hair dryers, phones, and alarm clocks . . . the furnishings are original and while our room was a deluxe stateroom with a king bed and it was spacious, the furnishings were not 100% restored.  None of this bothered me as I am an Art Deco fan and love this period so I, personally, was quite thrilled to be staying in a room with original furnishings including an original fan and ducts.  
    We stayed here for 2 nights and my husband said staying at the hotel room was okay for him and 2 nights was probably enough. . . he is not an Art Deco fan hence the difference in opinion.
    Our pkg came with a complimentary bottle of champagne and it was very nicely delivered by room service on a tray with 2 glasses, linen, and fresh flowers so that was a nice touch.
    I believe from touring the ship and talking to some of the employees, some rooms are more restored than others so maybe it would be smart when making reservations to ask for a room that has been more restored.
    Overall, we had a beautiful stay and enjoyed ourselves.  
    The ship really is amazing!!

    14/08/11 | Link | Rating: 4.0
    69. Mai T.
    I LOVED the GHOST TOUR. FOOD on the Queen Mary = Amazing!

    ONLY PROBLEM? WALLS ARE SO THIN!!!!! I heard EVERYTHING my neighbors were doing. We were woken up at 3 AM by drunk people, then 7 AM by a kid singng. 4 hours of sleep is no bueno. UGH....... So if you're going on the Queen Mary either drink so you pass out cold or bring ear plugs. :)

    09/12/12 | Link | Rating: 4.0
    70. Jessica H.
    I was excited when my bf surprised me with a night aboard the QM for our anniversary this year. Being a LB native born and raised, I'd always wanted to and now it was happening yaaaaaay!!

    The 'newly renovated' room we got was nice. For a non smoking room though, it sure smelled like smoke.. maybe that's just how old boats you *used* to be able to smoke everywhere in smell...? Also, something for you romantics out there-the walls are SUPER THIN (we heard the newlywed couple next door off and on all night.. and morning lol), and this being a hotel on a ship, the rooms are smaller than normal hotel rooms. I don't know how else to describe accurately our experience without sharing these things because it's these things that made our experience what it was. We didn't mind the smoke or the constant boning going on next door. We were two lovebirds locked in a cute comfy tiny room with a view of the Long Beach coastline! It's just what's to be expected, so if you're the type that would make a stink about said possible issues, you've been warned.

    Our experience was amazing!  We took some tours, had delicious meals with a view from every table.. Also I'm now sure the ship is haunted.. very creepy things afoot in the wee hours (aside from the faint sounds of newlywed bliss coming from next door) lol.

    All in all the QM was a fun way to commemorate my relationships birth, we probably wouldn't go back again just because we're so local anyway, but totally worth the experience this once. I would high recommend for out of town guests looking for a not typical hotel experience!

    04/03/11 | Link | Rating: 4.0
    71. Nelson C.
    I had a great time being on the Queen Mary. The historic character of the ship makes a stay here much more interesting than staying in the Marriott. I think it would be
    a great place for kids as there is plenty for them to explore.

    Those interested in a comfortable new room only and not interested in ships should probably stay elsewhere however as a ship is a ship as is not as spiffy as a new
    hotel. The rooms, of course, are much smaller than you would find at a regular
    hotel and the noise between rooms can be high. The Queen Mary is approaching 80
    years old now.

    The hotel management could certainly be improved and the ship's condition could
    certainly be improved without destroying the historic character of the ship. All in
    all though I think most people would find a stay on the Queen Mary a lot more interesting than a regular hotel.

    27/03/13 | Link | Rating: 5.0
    72. J R.
    DO NOT STAY HERE EVEN IF YOU HAVE SOME KIND OF GROUPON, LIVING SOCIAL DEAL OR EVEN IF YOU FOUND A HUNDRED DOLLARS LAYING ON THE GROUND.

    I don't write many reviews, wait let me re-state that...I don't write many positive reviews which is kind of disturbing when ya think about it.
    So with no surprise, here is another one.

    I stayed a night on the Queen Mary on May 19 (my birthday) 2012 even after I read all the mixed reviews.

    Common Gripes:
    1-The very thin walls
    2-The bad smells
    3-Cleanliness
    4-Customer Service

    So taking this all into account I went with an open mind. So I booked my room through a third party site (Long Beach City Hotel Service)

    longbeach.cityhotelservi…

    For my birthday I thought it would be cool to take a trip out to Catalina for the day and return back into port and stay on the Queen Mary. To ensure a trouble free experience, I reserve everything ahead of time and even called the night before to confirm that all reservations are good to go. You can never be too sure these days. Queen Mary reservation desk confirms my reservation. "Yes, Mr. X....we see that we have you staying with us on Saturday May 19 and your reservation for (1) room with a King Bed is confirmed" All good right? NOPE!!

    So let's get into this review shall we.
    I arrive in one hell of a good mood after spending the day jet-skiing, parasailing and chilling out on a beautiful island just like I planned it.
    I get to the front desk and bust out my printed confirmation. The young girl (won't mention her name) starts tapping on the keyboard and gets this look on her face like, Ewwwww Hmmmmm! "Mr. X, we're sorry but your room with a king bed is not available, we have you in an inside stateroom with 2 twins." I give her the stank look right back and say, "Uh, no....I called yesterday to confirm. What happened?" "We're sorry but the third party site you went through are given rooms based on availability and so your room is not guaranteed"
    I call BULLSHIT!!
    I look around and realize that there is a high school prom going on and a Pride Festival as well. So the boat is jumping with patrons. It doesn't take a genius to realize what happened. They gave my room away to someone willing to pay more and that excuse is all she could come up with? I express my disgust for about 5 minutes and due to the circumstances we had to stay and take the two twins. There is no attempt to comp us for the inconvenience, no reimbursement due the to nature of my third party reservation and no real professional attempt to rectify the situation. Needless to say I'm pissed!

    We get into the room and it is extremely small with 2 beds that looked like toddlers could only fit into. Now I could of handled the old toilets that took some 'jimmying' to get to flush and the lack luster ventilation system if I had received the room I was supposed to. But I'm not tolerating it because of the mood I'm in. I'm looking for anything and everything that's wrong...

    1-The carpet is dirty with what seemed to be crackers
    2-The room we were in (M207)  (stay as far away from this room as possible) was directly under the banquet hall where the prom was so I could hear the DJ talking, the music blasting and kids dancing which sounded like stomping and it was LOUD!!! I'm not exaggerating. STOMP STOMP STOMP all night. We decided to leave the boat because we couldn't take it anymore. We get back @ 2am from 2nd Street and finally some peace and quiet.
    3-Morning comes and check-out was advertised at 11am but for some reason at 9am....we get a knock on the door multiple times. House Keeping. I could hear them loud as hell cleaning up...or pretending to because if they actually did a good job there wouldn't be any crackers on my floor.

    Summary:
    My recommendation: DO NOT STAY ON THE QUEEN MARY, POOR CUSTOMER SERVICE, SHITTY ROOMS.
    I would have tried their brunch at $50 a person but declined to give them any more of my time and money and I'm almost positive I wouldn't have enjoyed it.

    YELP SHOULD HAVE NEGATIVE STARS BECAUSE GIVING THE QUEEN MARY HOTEL 1 STAR IS WAY TOO GENEROUS.

    Signed,
    Mr. X!!

    31/05/12 | Link | Rating: 1.0
    73. Annika S.
    Even if you live in LA, staying on the Queen Mary is a must. It has been on my bucket list forever and my best friend and I decided to stay on it this past weekend. I got to the ship before my friend and explored as much as I could on my own (without a tour). The restaurants and bars have delicious food & drinks and all the stores are brightly lit. However, as soon as you walk on the floors with the hotel rooms, it gets a little creepy..You don't really see many people the further out you go so every little creak scares you, the old fashioned ambiance just is creepy. We got an interior room and the room was small but cozy, def. old..def. don't expect modern amenities..You have to push down on a knob to flush the toilet and and shower gives you the option to wash with salt water if you desire to. If you don't believe in ghosts, you def. will after staying on the ship..My friend was jokingly taking pictures in an empty hallway and we saw some questionable shapes later on in the pictures..We also heard knocking and creaking noises starting at 4am..Maybe it was just the ship settling...who knows..

    05/11/13 | Link | Rating: 4.0
    74. Lilly F.
    My friend and I went to see the Princess Diana exhibit and had a less than pleasant experience. Signage for parking was virtually non-existent. We finally found a spot and walked to the entrance. NOPE! You have to walk approx. 2 blocks to the box office. The cashiers at the box office were utterly and completely indifferent. They answered no questions, had no information, offered no suggestions. The signage for prices and options was confusing and misleading. After struggling through to buy tickets for the Diana Exhibit and being FORCED to purchase $30 in tickets to see the ship (which we had NO interest in) we finally made it inside the ship. Directions and signage, once again, virtually non-existent and confusing. We had tea and it was very nice with good service but the scones were hard, black on the bottom and stale. The waiter DID give us extra clotted cream so that was nice. We then viewed the exhibit which was missing 17 dresses from advertised. Very disappointing but not fatal. After that we decided on a drink in the bar and that, too, was nice and the spinach/artichoke dip was good Very pricey but nice atmosphere and good service.

    THEN we tried to get off the ship. Good luck with that! We ran into several couples who were also lost. We finally made it off the ship with the help of a lady who stays at the hotel frequently and knew the way.

    The experience was way more expensive than we planned and we very much resented having to pay for touring the ship when we did not want to. There were NO allowances made for the fact that we had meals and drinks on board.

    Also, while the ship IS a trip to the past is is not well-maintained, no one can direct you to the self-guided tour (we were going to try it since we had paid for it but couldn't figure out where it started or finished), and everywhere you turn there's a shop selling overpriced souvenirs.

    I would have to say I would NEVER go back and I would NEVER recommend the Queen Mary to friends and family who frequently visit from out of town. There are lots better, more fun, and less expensive things to do in the LA area.

    10/11/13 | Link | Rating: 1.0
    75. Christine N.
    Ugh, I will never stay at the Queen Mary again.  We went the weekend of the Scottish Highland Games which also happened to fall on Valentine's Day weekend.  Upon entering our room, I thought 'eh, a little cramped, but what did you expect from an old ship?  It's kinda charming'.  Little did I know...

    Like the other reviewers said, the walls are ridiculously thin.  In fact, the problem is more that it's all metal so sound just travels everywhere.  We only had a neighbor on one side, but you could still here whenever they were in their room, the conversations they were having, etc, etc.  I love the sound of bagpipes, but I can only imagine those who don't that are staying for a nice romantic getaway in a ship where sound travels like there are no walls.  How do I know this?  Oh because on the last night of our stay, Sunday night, there was a prom in the main gallery of the ship.

    It sounded like it was taking place in our room.  I could hear the dj announce every song.  In fact, I could tell you what songs he was announcing, it was that clear!  If I had brought a nice dress I would have participated.  Yes, I called the front desk multiple times, each time they told me that there was nothing they could do - they had asked them to turn down the bass and 'they said they did', but that this was going to go on until midnight.  WHAT?!  It was so ridiculous and we were so livid that we couldn't wait to get out of there the next day.  Which of course is when the rain began...

    Whoever cleaned our room didn't shut the window properly.  While it may have looked shut to the untrained eye, in fact, the latch was not completely hooked.  As we watched our windowsill fill with water thinking 'that's no good' we inspected the windowsills every which way to see if it would help.  Finally after two soggy towels later and water dripping down the wall, we had a closed window.

    On top of all of this, the place becomes a ghost ship at night.  We didn't bring our own food because there were so many small restaurants and cafes on the ship that we assumed they'd be open at 6pm.  Not so.  If we wanted to fork out big bucks at one of the fancy restaurants, we would have been fine, but everything else shuts down completely.  And there was no guide in our room to warn us of such consequences.

    If we ever go back to these Highland games, I will be staying at a nearby hotel.  I would rather drive the 5 minutes and give up the 'convenience' of the Queen Mary for a quality establishment.  Especially for how much you have to pay to spend the night!  I can't even say 'you get what you pay for' because I didn't!  Far from it!

    24/06/09 | Link | Rating: 1.0
    76. Andrew L.
    The hotel is fun and public areas are beautiful. The rooms are ok but the bathroom in the rooms need to be refurbished and updated in terms of design and safety.

    07/07/13 | Link | Rating: 2.0
    77. Tiffany P.
    Despite my previous experience with this place I decided to stay again out of sheer convenience. I was pleasantly surprised, quiet room this time!! The service in the bar was lackluster but we didn't care. The singer in the bar was amazing, kept going for hours...... definitely would stay here again.

    23/01/12 | Link | Rating: 4.0
    78. Allen C.
    My date and I came here for our birthdays and it made it all the more exciting!  I had never been to Long Beach nor a ship... That was also a hotel!  We got a room that faced the open water which was awesome.  The view included downtown Long Beach and its surroundings.  The channels for tv suced, but we did not care since there was so many other activities at our disposal!  We checked out all the parts of the ship to which we had access- we even went on one of their haunted tours.  Was not that scary for us, but still entertaining.  We also ate at two of the restaurants here.  I do not remember the names, but one was by a cafe and on the same level as the shopping.  The food was not too bad.  We originally wanted to do the all you can eat brunch; however, we concluded that it was not worth the price for the amount that we ate.  Perhaps next time!  The cool thing was they also had many other places to try for breakfast, lunch and dinner.

    One of our favorite things to do on the ship was to listen to the horn blow.  There were four time slots that this occurred.  We did some recordings.  It was funny because despite knowing the horn was about to go off, we could not help flinch the moment it went off.

    This was a fun experience and I hope to go again!

    Be sure to stay well rested!

    29/12/12 | Link | Rating: 4.0
    79. Starla L.
    We stayed here on Xmas eve in a family stateroom (which was very large), and I must say I was a bit worried about the possible noise due to thin walls from the reviews I read here.  But it wasn't that bad actually and my son slept through everything.  The room with the twin bed was nearer to the hallway but the room with the king size bed was away from the hallway hence with less noise.  I did hear our neighbor come in around midnight but that was about it.  The only weird thing that happened was around midnight when I heard our neighbor come in and woke up, I found the lights were turned on in my room even though we had turned off the lights before going to bed, which is very strange and spooky.  Perhaps the ship is haunted after all!  The only negative I can come up with is that the hotel can stand to insulate the bathrooms a bit more as there is no vent so it gets pretty stuffy in the twin bedroom after a shower.  

    Also, we ordered room service for Xmas eve dinner and I have to say the food was delicious!  I was so surprised.  We ordered the cheeseburgers and the meatloaf.  The food tasted gourmet to us.  Granted it's not cheap, but then what room service is.

    P.S. We also loved it that we were able to bring our small dog along for a fee.

    26/12/12 | Link | Rating: 4.0
    80. Mark J.
    The positive: great ghost tour (the Paranormal Ship Walk), Robert our host was very good. The observation deck bar was cool. The history and eeriness of the ship is pretty cool. I would really recommend visiting but NOT staying onboard because as a hotel it doesn't deliver. Yes, it's an old ship and so the rooms are very old. Toilets and showers pretty gross. Doors warped and won't shut. PPV movies keep stopping and "saving" and kicking you off. Tried calling the front desk, the Concierge, and room service and nobody ever picked up! So I agree with one of the other posters--their phone system clearly needs to be upgraded. Very frustrating. The people we did meet were very nice. But overall not a good hotel experience. They can keep the classic feel of the ship and still update basic necessities.

    05/09/13 | Link | Rating: 2.0
    81. Gail P.
    My Queen Mary experience was very similar to Yelp-er Michael E's of San Francisco-my kids and I simply wanted to experience the Great Ship.
    So up we went on a holiday weekday and was I ever sorry I came in on that 710 freeway!  Huge trucks drove aggressively-coming right up on me-in the slow lane!  I was just a little innocent from San Diego-not knowing how deadly fast the trucks hustle! Once I thought we were all goners when 1 massive truck sandwiched my little car between another enormous monster hauler!

    By the time we arrived at the Queen Mary-I was badly shaken.  Nevertheless, there was some exciting action in the front as a commercial was being filmed and there was a cool convention of hot rod cars! My son was in heaven at all the excitement

    I agree that the front desk personnel are very cordial and welcoming.
    314 original staterooms on the Queen Mary span 3 stories and I would advise anyone interested in the storied history to take the self-guided tour. I was very intrigued-as I usually am-in the stories of ghosts and unusual haunted activities on the Great Ship. I did get an aura of spirits hanging around, but friendly, hospitable ones.

    I had reserved a Family Stateroom with 1 king and 1 twin bed and added a roll-away. The rooms were beautifully-decorated with rich, classic wood paneling and art deco- inspired interiors.  The portholes got a good workout when everyone took turns gawking at Long Beach harbor through the glass window.  Don't think I could have handled staying in the room with no portholes-I imagine I would feel too claustrophobic to handle the confinement.

    The hallways are narrow on the ship but they are beautifully-carpeted. The Queen also has all the modern necessities such as a business center and fitness room.  The fireworks that weekend in the Harbor were spectacular and I remember thinking Long Beach never looked lovelier-if that is conceivable?

    All together a nice time and it felt so authentically-retro. Parking charges were a bit onerous but so nice to have that Russian submarine-Scorpion- moored next door to the Queen.  Just like Yelp-er Michael E.said- it was a great adventure. Thought this Aquatic Dowager would be a perfect spot to have a throwback wedding-and also allow the bride to walk the plank...... .to marriage!

    12/02/10 | Link | Rating: 4.0
    82. Ashley M.
    Stayed in a suite, it was nice. Love all the things to do on the boat and having drinks with a great view outside. The staff was all very nice and the tour was fun & scary. :)

    14/10/13 | Link | Rating: 5.0
    83. Manuel S.
    I stayed here for a conference my boss helped organize. I've been familiar with the QM since I was a little kid, but never before had I been aboard.

    Upon checking in, the first thing I notice was the length of the hallways. They seem to go on forever. Upon entering my room, I'm not surprised at my smug smirk at the aged amenities and decor. Sorry, but I'm a Gen-Xer and have grown comfortable with modern accommodations.

    Our conference began in the Queen's Salon. This is an immense room that has the ever present feel of an old time cruise ship. It turns out that this room used to be used as a ball room (as it does now), but it also served as a cinema for what was then the first class passengers. Pictures don't do this room justice - it is absolutely beautiful!

    A day later, we found ourselves in the Britannia Salon. Not on the grand scale of the Queen's Salon, but still very nice and it spans the width of the ship so it is lined with windows offering views of the Long Beach skyline or the Port of LB.

    After a couple of days, this place began to grow on me - really grow on me. I began to appreciate the older amenities, because, well, they're supposed to be old. That's the novelty of it.

    Our conference changed venues during the course of our week, and I had to take the FREE shuttle across the harbor to another hotel, a more contemporary establishment. I realized something as I was opening my door to the new room - I was disappointed. Only being literally minutes removed from my QM experience, I miss her already. To make things worse, I have a clear view of her from my new window.

    There is something else that I am obligated to mention. While attending conferences, trainings, seminars, etc, one learns to not get too excited about the food being provided. Without a moment of hesitation, I can definitively say that the QM has the absolute BEST conference food I have ever had. And couple that with over the top friendly and helpful customer service, this experience has raised the bar for me.

    In the end, I'm glad we were here. I don't think this is something I would have done on my own, and knowing that, I'm beginning to think, "What else am I missing?"

    12/03/10 | Link | Rating: 4.0
    84. K R.
    My husband surprised me with a weekend getaway to the Queen Mary for our anniversary.  I was soo excited; I've always wanted to go so now here was my chance.  

    Pro:  The staff were overly accomodating!  I mean, beyond nice!  The staff were so good to our little 3 year old, always going out of their way for him.  Super nice folks!

    Cons:  It's old, that's a fact.  But come on, add some insulation in the walls!!!!  I could hear the kid in the room next to us crying all throughout the night.  Then when that lovely family awoke in the morning, I was able to hear exactly what each of them were ordering for breakfast.  Not my ideal way of waking up.  Especailly from a night of little to no sleep!

    Overall, it was fun.  The casual restaurant on board has the worst food I've ever eaten, but the Chowder House was pretty decent.  However, there are a million and a half restaurants all around the boat so you aren't stuck only eating from the hotel.

    I'd go back for a "refresher" in a few years.  I just pray there is some added insulation!!

    18/12/12 | Link | Rating: 3.0
    85. William C.
    Being a history buff, it's always fun to stay at The Queen Mary. On my last visit I had more time than ever to explore the ship and I can tell it you really is an adventure.

    The ship seems to always be alive with some kind of activity. When we checked in a movie was filming on the grand staircase and when we checked out a convention was taking place in the ball room. There was a homecoming party in the main bar and the lobby was always busy. It felt great to have such a lively atmosphere on the ship. I felt like I was on a real cruise!

    Our stateroom was like something out of the 1940's with a classic radio, giant bathtub and ventilation system that looked original. It was so much fun to experience the luxury of classic sea travel! Now of course there were modern amenities like TV and phone too but I really enjoyed the classic style of the room.

    On our first night there we went to downtown Long Beach, just a couple of minutes away and then returned to the hotel just in time to grab drinks before the main bar closed. After having a restful night's sleep we enjoyed breakfast in the main restaurant overlooking Long Beach harbor then explored the ships some more. We visited the shops walked the decks and had an all around great time. Later we visited the little mall/amusement park that was nearby.

    After a second night of fun we woke up, checked out and packed the carb but before we departed we decided to explore the Russian submarine that's parked next to the ship. This was quite an adventure! It's very cramped and claustrophobic (as expected) but still fun. My favorite thing about the submarine is there's a room that actually labeled "The Secret Room"

    Overall, if you are history fan and enjoy luxury sea travel but don't have time to actually head out to sea, The Queen Mary is perfect for you!

    08/01/11 | Link | Rating: 4.0
    86. Tori M.
    SERVICE is A plus!
    Decor is A plus!
    Price was A minus!  I guess it's the way of Southern Cal, charging extra for parking.  It's about 20% of the cost of an overnight stay.  And if it's a regional standard I can't really minus them on it, I just wish it wasn't so.
    HOWEVER
    When my husband stopped at the first booth near where he parked to inquire where to check into the hotel, he was told he had to pay $25 to get on the boat before he could check in.  Apparently it was the ticket seller for the tours and they weren't being accommodating at all.  They are a separate company (contractor?) than the hotel and the hotel immediately refunded the money, but it left a sour flavor.  If he hadn't given me a warning (I got there a couple hours later) I might have made the same mistake.
    OTHERWISE we loved it and would stay again if we're in that area again.

    15/04/12 | Link | Rating: 4.0
    87. Hastings L.
    Art deco masterpiece! I consider this the most beautiful place on earth. I love the Observation bar and Promenade Cafe. This ship is nearly 200 feet longer than Titanic so it can be daunting to walk around and very easy to miss 90% of the sights onboard. The ship first sailed in 1936. Consider the age of the vessel before you go there. It's in remarkable shape for being nearly 80 years old. They just recently dumped some millions into restoration and it shows :)

    05/06/13 | Link | Rating: 5.0
    88. Rodrigo M.
    would do it again , party in downtown and cheap cab fare to the big boat. Bar is a little expensive but you cant beat the experience.

    29/04/13 | Link | Rating: 4.0
    89. Brian W.
    We've stayed at the Queen Mary Hotel 3 times over the last 20 years.  We love the boat and the history, but the hotel management needs a big overhaul.  I stay in hotels around the world about 70 nights a year.  I've checked into 5,000 room hotels during massive conferences and the hotel management is able to get us checked in efficiently.  
    When we arrived this past Monday to check in at 11:30am, the line was about 10 people, and it took us an hour to get through the line and check in. Then, they told us there were no rooms and we had to wait in line when they texted us that a room was available.  I told them I didn't want to wait another hour, can I go to the front of the line (other hotels have figured this out and have a separate fast line for giving keys to people who have already checked in).  They said sorry, we are doing the best we can - which isn't true. The front desk has 5 computer terminals but only 2 people working.  After 4pm, we still had not received a text, so waited in line for 45 minutes to get our key.  When we got to the room, there were no bath towels at all, and there were 4 of us in the room.  I tried calling the operator and waited for 15 minutes on hold (other hotels have a hotel operator to help direct the flow of calls).  No operator.  So I finally flagged down a housekeeping staff in the hall. She said she only had 1 towel and couldn't get anymore because she didn't have the key.  I would have to either call the front desk ( which they don't pick up) or go down and ask for someone to get the key for towels.  This was getting on the ridiculous, we had been there since 11:30, finally in the room at 4:30 and wanted to take shower before dinner and couldn't.

    Our room was not very well made, the bed was untucked as if housekeeping only halfway cleaned the room.
    The staff may be doing the best they can, but they are poorly trained, and the hotel management is very poorly organized, as compared to the 100s of hotels that I have stayed at, many in foreign Asian countries.

    In summary
    - love the boat, quaint, historical
    - Hotel management needs overhauling, staff needs training.
    - Empower housekeeping
    - It's a small hotel at 300 something rooms, should not be hard to manage properly to include spikes in business.

    01/01/14 | Link | Rating: 2.0
    90. Michelle A.
    The ship was so cool at night, and the room was overall very clean and comfortable. But wow, 9am rolls around & not only are our neighbors the loudest people on the planet, but the maids!!
    I kept waking up convinced that they were cleaning OUR room! They even tried getting through the adjoining door to pay us a visit...3 times. When I called to complain, the man I talked to was very nice & said to come to guest services, where I was directed to the bellhop. I kept trying to find guest services, but they kept saying THEY were. Ugh. They refused to do anything.
    I've been calling ever since for them to make it right, but the lady I've been talking to, Elizabeth, has been obstinate, rude & has refused to either comp my room or invite me back for a better experience.
    Ship: timeless & classic
    Staff: not so much
    Me: extremely dissappointed.

    28/10/11 | Link | Rating: 1.0
    91. Alison W.
    It was my first time staying on this historical boat. My friend, who had stayed there before, got a pretty good e-mail deal inviting her to come back so we jumped at the opportunity. We headed down on a Thursday night after work. Lots of people were around for the Chill event. I really wanted to check it out but we didn't have any time. We checked in with no problem and they set us up in a deluxe twin room with windows facing the harbor side. It was a very pretty view. The room is very spacious and clean. Though the beds were small - they were twins after all, there was plenty of space between the beds and to roam around. The beds were very comfy too - lots of warm blankets and comfy. The bathroom was surprisingly not cramped either. The TV didn't have great reception but we only used it to watch the morning news. I agree with other yelpers that the walls are paper thin. We heard the TV through one wall and people chatting through the other wall but we were so exhausted, it didn't bother us too much. Bring earplugs if you're a light sleeper. We also tried dinner at their Promenade Café. Options are not great - it's decent, expensive and expensiver. The café is the most affordable for any regular joe. I had the fish and chips and my friend had the Rueben. The fish was really good - hot and fresh, the fish flaky and big portions for the $17 price tag. The fries were just eh - a little too salty for me. The boat is cool and we explored on our own as well as taking a tour. We did the Haunted Encounters tour ($10 pp). While I learned a lot and we got to see a lot of places not normally open to the public like the first class swimming pool, the tour guide was really monotone and seemed way too bored with her job. Also it was kinda a small group so it wasn't an hour like described. They could've shown us more stuff. Oh and I also learned on the tour, the most haunted rooms are on Deck B and you can specifically ask for a haunted room when you check in. We might have to do that next time.

    21/12/12 | Link | Rating: 4.0
    92. Slackerov S.
    We were supposed to stay here the 23rd through the 26th but had to cancel due to a family emergency. Kelly was great in getting us a full refund. Great customer service always makes me go to an establishment. We're looking forward to actually staying here in the future.

    14/05/13 | Link | Rating: 5.0
    93. Susan H.
    The bed was comfortable and the room (except for under the bed) was clean. If you are a heavy/sound sleeper, you should be fine. If not, I do not recommend staying here. The walls are very thin, and you can distinctly hear and understand the conversations of your neighbors, as well as noise from the hall and outside the ship. Calling the front desk to complain about the neighbors did not result in them receiving a warning, as stated in the "Maritime Policies" section of the little book you get with your key upon check-in.

    Overall, the staff is friendly and helpful, though most of them have a tendency to make you feel like they're in a rush so they can get to the next person.

    No free Wi-Fi.

    11/04/12 | Link | Rating: 2.0
    94. John L.
    Rooms are great but the rest of the hotel is in disrepair

    The worst part of the trip is that they don't have food

    You are sort of stuck on a big cruise ship where they do not have enough room to accommodate fine dining

    Tried to get reservations in the finer restaurants and was told, rudely by the kid working "do you have reservations"  
    when we said no she said well they are not taking any

    then the bar was out of food (the same bar that we had to wait in for an hour at the 4 pm check in for our room to be ready so we missed the tour)
    oh they did have chips and salsa left.

    then we tried the casual dining.  Over an hour wait.  we noticed that a lot of the tables were vacant and the hostess said a lot of the waiters were on break.  
    Makes sense during diner

    the hotel itself needs attention.  dirty windows, rusted out metal and rotting wood.

    no pool, which would have been cool.

    I asked who was running this "hotel " and I was told the city of Long Beach.
    Oh, government running a hotel, no wonder it is so efficient.

    I tried numerous times writing to the manager and they never respond, but they do keep sending me solicitations.  Take me off your list until you fix at least the service at the hotel.
    By the way, the staff was usually friendly.  I feel bad for them having such a poorly run ship.  
    It could have been great.

    17/03/13 | Link | Rating: 1.0
    95. Jennifer P.
    Before reading my review, note that my opinions are based on the fact that this hotel is:
    1. historic
    2. a ship
    3. old (see #1)

    I expected the Queen Mary Hotel to be expensive given the novelty, i.e. historic, a ship, and old (see aforementioned list). However, it was quite affordable. I was just looking into hotels near where I live for a visiting friend, but it turned out that the Queen Mary Hotel had great prices for a very unique stay. However, parking can get pricey, and really, there is no alternative to the paid lot parking but for the stay you are given access to select sites on the ship.

    I am a fanatic when it comes to experiencing iconic history, legends and lore, and being immersed in relics so staying on the Queen Mary Hotel made me squeal like a pig immediately upon boarding the ship, seeing the room, and touching and taking photos of all the details in the room like the antique fan, bathroom fixtures  such as the bath faucets for sea water (which are now there just for decoration), ship windows looking out to the harbor. Lots of photographic fun to be had, kids.

    01/05/12 | Link | Rating: 4.0
    96. Kimberly R.
    After reading some of the reviews... I have to say, "Please be realistic". This is an old ship. That is the quaint charm of the place. If you pulled out all the wood work and Art Deco decor it would be generic.... The rooms are small. It is a ship.... A real ship... Not a Disney production or pretend ship....

    Get up and have coffee on the upper deck in the back. Sit in the teak furniture and look out over the water... read the paper and watch the boats go by or the birds in the water... Open up the port holes in your room and feel the fresh sea are come in... Beds are comfy... Staff is friendly. Fun to stroll the decks and check out the ship... There is a free shuttle to the aquarium and a nice jogging/walking path if you prefer to walk.

    It isn't fancy. But, it's cool. It's an experience. It's like living for a few days in an antique treasure that only few were able to afford in it's sea worthy days... It's not expensive. Appreciate it for what it is and you will have a wonderful time! I recommend doing it at least once....

    09/01/12 | Link | Rating: 4.0
    97. Stephanie W.
    Michelle B. at the front desk turned our stay from mediocre to super fabulous.  She was excellent and truly made our 2 nights aboard the Queen Mary fun and memorable. We stayed on a Thursday and Friday, it was definitely quiet on Thursday afternoon and evening.  We had the run of the ship and explored it for hours, then just sat outside enjoying the weather and the view of Long Beach.  We did not eat at any of the restaurants aboard the ship as we have family in the area and went to popular local places. If you stay be sure to book a room with a water view so you can open your port hole windows.  Do not expect anything high end or luxurious as this is a minimally retrofitted hotel, but do relish in a small piece of nautical history.

    30/05/13 | Link | Rating: 4.0
    98. Destiny C.
    My boyfriend surprised me with a night in the hotel. The room was adorable and had a lot of original fixtures... the flat screen tv and ipod dock don't quite fit the  décor, but I understand the need. We had a window with a beautiful view of the ocean. We spent our night roaming the deck and looking at the lights of the city. Every part of our stay here was romantic and beautiful.

    12/06/13 | Link | Rating: 5.0
    99. Dave M.
    I just returned from a two-night stay on the Queen Mary in Long Beach, California. My wife and I went there with two goals. The first was to experience the history of this beautiful old ship and the other was to experience the paranormal experiences that have been reported since the ship's early history.

    We were a little nervous about staying on the Queen Mary, not because of ghosts, but because the customer reviews were split. Many people loved the experience, while others had written they did not enjoy themselves while on the Queen. Fortunately, for us, we did stay on board and loved it. We figured out that those who didn't appreciate the Queen were probably looking for a different experience.

    The Queen Mary was launched over 77 years ago. It is a historical monument to an age of classic beauty and simple elegance. There are over 36 types of exotic woods used in decorating the interior of the ship. Most of the woods are dark which some people find oppressive. We tended to view it in context of the times and recognized its beauty. The furnishings were old style and the staterooms were kept historically accurate. They kept several features in the room that no longer work such as an old wall fan, and faucet handles for salt-water baths.

    Some of the poor reviews that were accurate were about the thin walls. You can hear every word said by your neighbors at normal talking volume. This could be a real issue should you have very noisy neighbors and would influence my decision to stay on a weekend. That being said, it was not a deal breaker for us. One of our favorite things was when we were between tours or meals we would sit in the old fashion teak lounge chairs on the sun deck and read.

    The ship exudes history including 40's style music playing over the ship's sound system. Maybe this adds to the ghostly feel of the hotel, but I prefer to think the preserved history keeps the spirits comfortable. While we did not see or hear anything that one would consider paranormal, we were exposed to some of the most haunted areas of the ship and felt what I call, "the chill."

    If you are not familiar with the stories of ghosts on board the Queen let me give you a small sample. The late and gifted psychic Peter James would often give tours on the Queen and reported that he had identified over 600 spirits on board. Most of these spirits just hang around and do not interact with guests or employees.
    Several spirits do seem to be very active, like the seven or eight year old girl named Jackie. Jackie is seen everywhere in the ship including staterooms. She is most often seen and heard around the first class pool.

    Another famous spirit is that of John Pedder, a 18-year-old sailor who was the unfortunate victim of competitiveness. It seems that the crew would often play chicken with the hydraulic fire doors, jumping back and forth between the entrances as the doors closed. On July 10, 1966, John was a little slower that he though and Water Tight Door 13 trapped and crushed him, killing him almost immediately.

    John now haunts the area near that door and according to the tour guide; John likes the females that tour the boiler room. It is reported that he often touches them as they come through. This is consistent with other stories at reportedly haunted locations where young men have died.

    The facts are almost every employee I talked to have a ghost story to tell. When you couple that with incidents documented in the ship's log and historical accounts, evidence seems overwhelming. There are lists of folks who died on board as a well as sailors who died because their British Light Cruiser Curacoa was struck broadside by the Queen and sliced in half. Over 338 men died in the waters and possibly hitched a ghostly ride on the Queen as she sailed off. The Queen could not stop because she was carrying over 10'000 troops at the time, and at risk of torpedo attack.

    The Queen Mary's halls are long and a little creepy when vacant.
    My personal belief is the Queen Mary is probably one of the most haunted places I have ever visited. Unfortunately, I do not have anything to show as evidence. It is kind of like being in the forest. You may not see any bears, but you know they are there. We are looking forward to another trip back to the Queen and doing a more intensive investigation.

    Even if this great ship were not haunted, I would still return and just soak up the history.

    29/02/12 | Link | Rating: 4.0
    100. April W.
    The best part about this hotel is the experience.  You're staying on an actual cruise ship that was built in the 1930s!  There's something very romantic about it.  Our cabin was on floor B (which is supposed to be the most haunted floor).  We had 2 twin beds (I was there with a friend) and windows.  It was actually pretty nice!  The walls were all made of wood.  There were all kinds of original items in the room: the closet, desk, vanity, fans, door knobs, etc.  But don't worry... the mattresses and pillows aren't original!  They were actually very comfortable.  There was also a TV installed in the room.

    The room was quite large in comparison with my experiences onboard modern cruise ships, as was the bathroom.  The old air vents were still in use, which made my stay on the one super hot and humid day in Long Beach in 2012 slightly uncomfortable.  I doubt it would be an issue on nearly any other day.

    Be aware - people were apparently shorter in the 1930s than they are now.  I am 5'6" and the shower head was at my shoulder (but the water pressure and flow were great).  The bathroom sink, desk, and vanity all seemed low to me.

    The staff was not remarkable either way - some friendly ones, some not-as-friendly, but no real bad experiences.  The parking was confusing.  It also costs $15 per day per car.

    The ship itself is amazing.  It's fun to just mill around and explore.  We also did the Paranormal Investigations tour that started at midnight... so fun and interesting.  I'm a skeptic but my friend is a believer and we both enjoyed the whole experience thoroughly.  I would stay again in a heartbeat.

    15/07/12 | Link | Rating: 4.0
    101. Eain B.
    I recently stayed at the Queen Mary, and I was very, very impressed with the service.

    I'll be honest- I'm a picky, picky b!tch.  I like things the way I like them, and when I can, I ask for them.  The staff of the hotel did an AMAZING job of keeping up with my nitpicky requests, did it with a smile, and generally treated my annoying questions like it was no problem whatsoever.  I would absolutely stay again.

    06/03/12 | Link | Rating: 5.0
    102. Ian G.
    This boat is a time capsule.

    Beautiful wood finish everywhere, art deco influence abounds, definitely apparent in the Observation Bar on the bow with its lovely indoor and outdoor views.  If it weren't for all the tourists, this would be a great venue for a flapper-themed party.

    They do give guided tours into the bowels of the ship, including the vast engine room and the **haunted** indoor pool.  You can also just stroll around and peer into the various windowed exhibits, like the children's play pen, the medical quarantine ward and the musicians waiting room.  

    The standard room which we had was small but adequate for two people who just want to crash and sleep.  As others have said, the walls are so thin you can hear everything.  Everything. (Maybe the peeping Tom's don't care...) You may want to check if you're room is next to one of the entertaining halls. Also, I wouldn't stay here for a romantic night... too many families and kids...

    If you're into sailing, there's a small pier nearby where you can rent sail boats and enjoy the beautiful harbor like we did... how often do you get to sail by seals lounging on buoys, massive tankers and cargo ships and palm covered islands?

    I wish I had more time to explore it but I did enjoy my stay here. If you're a history buff, can sleep through noises, and don't mind the thin veneer of Disney layered onto some of the exhibits, do stay here, otherwise, if you're claustrophobic and need your beauty sleep, sail on...

    16/07/12 | Link | Rating: 3.0
    103. Lisha C.
    I have been to The Queen Mary for many different occasions but finally got the chance to stay the night.  The entire ship has a vintage feel and the rooms have some of the original fans, knobs, etc.The beds are very comfortable, we got a good nights rest.  Only thing a women might want to know before hand is the lighting in the rooms is very dim, kinda hard for doing makeup.

    Another couple staying same night, very possibly saw a ghost! Enjoy...

    02/07/12 | Link | Rating: 5.0
    104. Timmy S.
    I had a difficult time rating this as you will learn.
    The ship itself is magnificent. The interior woodwork and art deco styling is incredible. To walk down the long hallways leading to your room remind me of a scene from The Shining or that endless hallway in the Haunted Mansion. The main hall, the Queen Salon, and the Observation Bar are incredible.

    I took a twilight historic tour. I would recommend any historic tour. Zach was my guide and he was full of fascinating and detailed information about the history of the ship. In the past I have also taken one of the ghost tours which I can also recommend.

    As a hotel the rooms are cool but the walls are paper thin. You can hear ever word spoken next door. As I tried to go to sleep my neighbors came into their room. For the next hour I listened to loud yelling between this couple as they verbally abused each other then proceeded to pull out various devices in what was to be a loud and frightening bondage session.  I went from feeling voyeuristic and amused to annoyed and quite uneasy as the verbal abuse got uglier and the yelps of pain increased. It was so loud that with the lights out you would swear they were in the same room.  I realized this was going to probably go on all night so I requested a room change and Albert at the front desk was very apologetic and was quick to find a new room for us.

    I still didn't get to sleep until around 3am as I found out the Queen Mary is Party Boat USA. It is noisy as revelers return to their rooms as the bars close and even the noise outside is at a high level until the wee hours of the morning. So you either need to be a heavy sleeper or pass out drunk if you want a good night's sleep. I probably wouldn't stay here again unless I was there to party.

    I'd give it 3 1/2 stars but will round it up since I don't have that option.

    26/09/10 | Link | Rating: 4.0
    105. Jim P.
    I was here for a free car show. The parking cost $18. There no other option for parking.

    31/05/13 | Link | Rating: 1.0
    106. Alexandra D.
    What a great vacation!
    My fiance and I stayed three days, two nights, on a groupon and made nothing but great memories. We had both visited the boat before, and since we are booked to get married there in December we decided to stay a few days while planning our menu and such.
    We encountered nothing but friendly staff, delicious meals, fun shops, interesting tours, and an awesome room. We loved the fact that the original boat windows were able to open and look onto the ocean. (hotels never have access to fresh air these days!) The shower was great, the bed was comfortable, and although the walls were thin it wasn't that big of a deal.
    Overall we had an amazing trip and I honestly do not understand any of the negative reviews on here.

    If you ever get a chance to stay here: DO IT!

    22/10/11 | Link | Rating: 5.0
    107. Jessica R.
    We stayed one night on the ship before we left on a Carnival Cruise, which is right next door.  The history of the ship is very interesting and worthy of a visit to the museum during the day.  The hotel is a different story.  Hotel staff at the front desk, in the shops, and in the restaurant are not very friendly to guests and everything is overpriced.  Additional fees of $10 fee per day for wireless internet service and $15 per day for parking.  Also, due to the ship's steel exterior, it is almost impossible to get a cell phone signal in any of the rooms.  We requested to move to another room and I was able to get a faint signal.  

    All in all, I would say skip the hotel stay and visit the museum instead.

    04/06/12 | Link | Rating: 3.0
    108. travis k.
    Best bang for the buck I have ever had with a hotel ! don't listen to negative reviews its not one of those 5 diamond hotels but if you are into historic hotels this is one of the most unique you will ever see.

    06/09/12 | Link | Rating: 5.0
    109. Dawn Y.
    Since I've been to LA I've been on the Queen Mary but never had the overnight experience.  This past weekend we decided to make it a go...... Andrew had been before but this was my first.  Overall I LOVED IT!  We were there for ane event so it made it easier to stay the night vs the hassle of driving back that night.  Here are some highlights:

    STAFF:  very friendly, helpful.

    SHIP: historic, clean, pretty cool views from the top!

    FOOD:  we actually had a light lunch there when we first arrived which was pretty good and not that pricey.  It was nice to see that they had options... wasn't sure if that was because of the event however there were on-ship options which was nice.  In the morning we treated ourselves to in-room dining which YUMMY..... blueberry pancakes, steelcut oatmeal, eggs, toast... coffee... yup, we had it all!  Price was a little steep, but it's going to be what you would expect when you're doing in-room dining......

    PARKING: parking was $15 for each night.. again, what you would expect with hotel parking.

    ROOM:  I loved our room.  Great water view as you peep out the porthole.  I've been on cruises before and expected the room to be really really small, but was pleasantly surprised to see how spacious our room was.  I appreciated the nice touches with having Crabtree and Evelyn stuff in the bathroom..... didn't expect that :)  We had a nice sized tub/shower and then an additional sink outside of the bathroom which made getting ready for 2 really quick :)  There was a vanity that was perfect for doing your hair, makeup etc....  Our room had a widescreen tv with cable.....  We were there for fun so didn't bother with the internet so really don't have any comments around those amenities :)  

    If you're looking for a fun little local getaway....  you'll love this place.  I did!  :)

    09/06/12 | Link | Rating: 4.0
    110. Michael K.
    I thought I would update from my last post. Do I think that the Q.M. management dropped
    the ball yes I do. Have they reached out to try and resolve the issue, yes again. Sadly it did take some very harsh emails asking some very tough questions to get this to happen.
    I know that improvements can't/ won't happen overnight but I hope that they do happen and the stain of poor management will be cleaned up from the rich and colorful history
    of such an Historic Land Mark. To be the shining star it once was in her heyday. To stay aboard is like time travel for anyone who enjoys maritime history.
    M.K.

    09/11/13 | Link | Rating: 2.0
    111. Lorth K.
    I think this is more of a tourist attraction than a hotel? Even though it actually is a hotel. I didn't see any ghost but I guess there's always that haunted feeling.

    The ship itself is HUGE. My room on the other hand, SMALL. I stayed in a double bed room and there was barely enough room to stretch my legs! I felt really crammed in there. Gladly I was only in my room just to sleep. There was also horrible cell phone reception in my room.

    The distance from the check in desk to our room was really far, and i think we were only 3/4 of the way to the end of the ship!

    This is great for a first time and probably only time stay because of the history of the ship and all the things you can do while on the ship. There were a couple of bars and restaurants.. It was a great time walking around and exploring all the interesting spots that were supposedly haunted. A few of them were very creepy. On one end of the ship, there was sort of a small auditorium with a stage on it. I think this would be great for summer evening performances.  One of the restaurants is overlooking the stage. My friends and I danced jokingly around on the stage giving the patrons of the restaurant  a little show while they ate. Dinner and a show? lol, can't ask for more! There was also great views of downtown LB at night from the upp

    Great to stay there just once and experience it, but other than that, it's just a regular hotel and not too much bang for the buck.

    03/01/12 | Link | Rating: 3.0
    112. Gourmet G.
    After 1,001 trans-Atlantic crossings, starting with her maiden voyage in 1936, this luxurious ocean liner - the epitome of an elegant era before cruise ships became gaudy floating cities of behemoth proportions - permanently dropped anchor in Long Beach in 1967 and began its new life as a hotel and tourist attraction. Accommodations, ranging from compact inside staterooms to spacious suites, have been lovingly restored to their Art Deco glamour. There are two upscale restaurants, a casual cafe, a stunning lounge, and in the Grand Salon, the ship's original first-class dining room, one of the most spectacular brunches you'll ever see is served every Sunday. Tibbies is a cabaret featuring full meals with live entertainment, a nostalgic revue celebrating the big band music and boogie-woogie of the Fabulous Forties. A fitness center and shopping promenade will help trim your waistline and lighten your wallet. Although you can wander around much of the ship on your own, both a behind-the-scenes tour that takes you into her bowels, and Ghosts and Legends, which investigates alleged hauntings, are fun and fascinating and highly recommended, and Howard Hughes' Spruce Goose is on display in a dome adjacent to the hotel. For those who want to sleep at sea without suffering the effects of mal de mer, this is the perfect solution, and far less expensive than you may think - Sunday through Thursday rates range from $109-149.

    24/11/05 | Link | Rating: 5.0
    113. Erinn S.
    Where to start, where to start? I will just start with how incredibly awesome this place was! My hubby and I were looking high and low, for a cool spot to stay on our 25th Wedding Anniversary. We wanted close enough to get home if we needed to, but distant enough to feel like we were getting away from it all...Queen Mary won, and won our hearts.

    Let me start with price.  We were certain we would find something wrong, as it was just so affordable, especially for a place with so much nostalgia and history...we just couldn't find anything seriously wrong. However, we know the tricks now though, where they stay affordable for guests, they make up in food and alcohol...and boy do they! $35.00 for a six pack of coors light was a bit ridiculous, now, before you think I am complaining, I'm really not, everything was so perfect that paying $35 was a given. We got a beautiful King size, and deluxe stateroom, with real working porthole windows that faced beautul Long Beach, that lit up magically at night, for $108.00 (after AAA member discount). Parking was $15 a night, and some silly Long Beach entertainment tax or something was another $12...all in all, you just couldn't beat the price.

    Now on to the accomodations!! As mentioned above, we had a king size deluxe stateroom. This room was absolutely beautiful, considering the age of the wood and built ins. I had only wished that the "salt water" shower and tub, really did work, but then again, have you seen our harbor?? Eegads, guess I'm glad it didn't work! The room was spacious enough, once you get out of the hallway (that was a little scary and closed up), and the working porthole windows were magnificant! Nice flatscreen TV, super hot, rather scalding hot showers...careful when taking a shower...I came out with a sunburn!! A SUNBURN! lol! The bed was super comfy, bedding and floors, etc very clean.

    Moving right along to the staff...LOVED THEM! From the girl on the phone with the very unique name, so unique I cannot even pronounce it (or remember it), to the cleaning ladies, and even our bartender who had to jump over the bar everytime he came back, so funny...very friendly, sweet and wonderful! They know all the stories about the ship, and are eager to tell them. One of the cleaning ladies was a bit spooked though, she almost peed her pants when I came around the corner, said she always gets a little "jumpy" in the early morning hours there...that will be my next topic, but just all around wonderful staff.

    OK, I cant even think of anymore wonderful things to say, so just try it out yourself, you will be glad you did!

    23/07/12 | Link | Rating: 5.0
    114. Beth H.
    The only reason why im giving this hotel two stars is because of the ambiance that the hotel has. The queen mary has that old fashion beauty to it but thats where it stops.  Ive stayed here twice...once in a regular room with two beds and once in their suites.

    Expect to have very little space in the regular rooms. The beds are supposed to fit two adults on them but my husband and i were falling off the bed which shouldnt happen since im 120 lbs and he is 190lbs. When we stayed in the suite it had more space and the bed was better, but it really wasnt anything special epecially after paying $600 for the suite. You can go to vegas with that kind of money and get a penthouse with your own private pool instead of a run-down room, crappy bathroom that has plumbing isses with a moderate bed.

    Of course the queen mary is historical and unique so it makes it an interesting time, i just dont think its worth what you pay.

    29/07/12 | Link | Rating: 2.0
    115. Jennille S.
    I stayed here for a few days when I was taking my bar exam.  One morning I ordered breakfast and the Queen Mary Hotel servers brought it decorated with actual snot and actual carpet.  Yes, really.  Actual snot and actual carpet on top of my morning toast.  You can't make this stuff up.  I wasn't a bitch or anything, so I don't think I deserved it (hey, I've worked in food service, I get that sometimes a customer might deserve it).  I think they were just having fun, maybe they were loopy or hungover and just wanted to fuck with the patrons.  And I had tipped them like 50% (before noticing the decorations).  

    Well, it was the morning of day 3 of my bar exam and I didn't have time to dick around but the Queen Mary Hotel manager came and took photos and said my stay would be comped (it was like $600).  I thanked them and rushed out and was late to the biggest exam of my life.  I probably could sue their pants off.  I wasn't comped for the stay as promised.  When I complained to Queen Mary Hotel management, they said they "meant the breakfast would be comped."  You mean I don't have to pay for snot and carpet on my meal?  Fabulous.  Sure, you can't necessarily control bad employees but you can have a refund policy when your employees fuck up & open you up to potential liability.  

    So, my Long Beach friends, if you, like me, prefer breakfast without boogers and pieces of rug, check out the Renaissance or the Hilton, both of which are awesome and less expensive and more centrally located.

    29/06/12 | Link | Rating: 1.0
    116. Richard T.
    I came here on a business trip.  I wasn't sure what to expect, staying on a ship and all, but it was ok.  

    I like the idea of the hotel, a rustic ship you can stay on while in the Long Beach area.

    The furnishings are old, but not at all broken.  The service was good.   I was upgraded from a King bedroom to a ocean view with a queen bed.

    Pros:
    The view
    The service

    Cons:
    The thermostat was broken
    Walls are so thin that when someone opens their door, sounds like they're opening your door.
    Limited hot water.

    I would probably not stay here again, but I did enjoy my stay.

    03/01/13 | Link | Rating: 3.0
    117. Saralee L.
    I stayed at the Queen Mary this past weekend. The rooms are very small and nothing special. Of course this is part of the charm of the hotel. I can understand now liking the hotel if you were looking for something a little nicer and more plush. The rooms are very basic, but the beds are comfortable, the TVs are a good size, and the service is friendly.

    Complaints: The food at the restaurants on the Queen Mary are not great. I ate at the Tea Room and at the Promenade Cafe. Both were less than ok. I also tried to get  taxi from the hotel. It took about 30 min (making me almost miss my flight). I wouldn't blame this on the hotel except that after 15 min of waiting they told me they got my a car service to take me to the airport. I am 99% sure the driver of this car service was connected to the employee who was helping me. I understand wanting to get some business for a friend but I was VERY close to missing my flight so I did not appreciate this.

    The sundeck is beautiful! You get great views of Long Beach and there was hardly anyone around. I read my book peacefully hardly ever getting disturbed.

    09/10/12 | Link | Rating: 4.0
    118. Vlad P.
    I'm giving it 2 stars only because I appreciate the history of the boat and the ball room in which our event took place was beautiful. But this review is about the hotel portion of the boat...

    We stayed overnight on February 1st in a deluxe stateroom. The interior of the room was as expected - it's like staying in a museum. Besides the TV and some small modern amenities, everything else seemed "of the time". Again, I didn't mind it since the whole point was to stay on the Queen Mary and experience the character and history of the ship. However, the sound issues are horrific. We got into our room at 2am after our event and quickly realized that our neighbors were having a party. I would accept muted noises coming from an adjoining room but we could hear every single conversation going on in that room - it was like everyone was suddenly partying in our room. At 3am, I knocked on the wall to let them know to keep it down. At 3:15, we knocked again at which point the party decided to end. They apologized and we accepted their apology - this was all relayed using our normal voices through the wall.

    Then the couple next door, after bidding adieu to their friends,  decided to consummate their relationship. The sound traveled so much it was as though they were in our bed. We heard every single play by play and at one point, I opened up one of the cabinets to make sure that there was actually a wall between the two rooms. After letting her partner know that she couldn't feel her legs and after another series of "Pound It, Pound It, Pound It", they quieted down for the night - until of course their alarm went off.

    Upon checking out after 2 disturbed hours of sleep, we notified the front desk of their insulation issues. The response was an indifferent "sometimes sounds travels since there is no insulation between the rooms". Needless to say, we were hoping for a better response.  I'm fine with people partying until 3 and I support physical manifestations of a couple's feelings for each other. What I don't enjoy is the indifferent customer service and the short sightedness of the hotel management of having a complete lack of insulation between rooms. A heads up would have been nice. Based on this experience, I doubt that I would ever stay here again.

    03/02/14 | Link | Rating: 2.0
    119. Tyler G.
    The beds are as historical as the ship itself. As a place to visit it is great. You could even go as far as getting drunk enough to pass out there if you can't find a dd to another hotel. However to actually plan a trip centered around this "hotel" is a joke. We booked a 4 day stay and spent less than 30 minutes in the room before checking out. The advertised pictures of the room is far from reality. When we went to the front desk the response was less then reasonable. The front desk said "The rooms are considered historical, we aren't able to update them." The bed was uneven, lumpy, and far from clean. The room it self felt like a motel; used and abused. The room was cold, the heat wouldn't work, and the blower was loud. Then the bathroom, cool old features as well as an UPDATED not so historic shower control with a shower head that is about chest high. Overall this hotel is a waste of money as far as comfort goes. The history and ship itself is very cool, love the idea it's just poorly executed as far as creature comforts go in our opinion. Cheers

    07/06/14 | Link | Rating: 1.0
    120. Erika R.
    Staying aboard the Queen Mary was an amazing experience!

    They offered a 24-hour deal via email for 50% off rooms if you booked the day the email was sent! With a deal that good, I didn't care about the mixed reviews because I thought it would be SO COOL to stay here!

    (The ONE night they allow you to book in October was opening night for Queen Mary Dark Harbor - which was perfect for us since we were going!)

    CHECKING IN: The first thing I noticed was a couple checking in and loudly arguing with 2 ladies behind the desk. That scared me and I hoped everything would go smoothly. It did! The lady who checked us in was kind, helpful, cheery, friendly. She let me choose what side of the ship we wanted to stay on. We chose the side facing the harbor/downtown Long Beach (towards the front, on the right; fore, starboard). She said the room will have a full size bed, as opposed to the queen size bed that the other room facing the parking lot would have. Oh well! You get a map of the ship and your room keys come in a cute little "passport" book! Parking overnight is $17.

    ROOM: Our room was all the way at the end of the (creepy, but cool) hall. The "full size bed" she told us we would have seemed more like a KING BED to us!! Which, by the way, was EXTREMELY comfortable! The room didn't feel small or cramped at all. I guess these were one of the "renovated" rooms? It felt a little more modern than I expected, but I was fine with it. Regular shower and regular toilet. The bathroom has Crabtree & Evelyn products! The bed, bathroom, room overall was clean! Like everyone says, the walls are thin. The people in the room next to us screamed to scare their friends and it scared the crap out of us too! The room doors have a vent thing, which enables every sound inside and outside of the room to be heard. No other problems with noise bothered us for the rest of our stay. We had a beautiful view of the harbor and DTLB!

    CHECKING OUT: You don't have to drop your keys off or do anything, pretty much! You'll wake up to your bill that was slipped under the door. Just be out before 12pm!

    OTHER: We left after checkout and we were able to come back to the ship using our room key to get thru the parking gates and using our room key to get past the front door guys.

    I recommend staying here at least once!

    10/10/12 | Link | Rating: 5.0
    121. James T.
    Great ship, great room, terrible customer service...

    The QM is an old cruise ship so there's only so much you can do with it. Yes, it has its downsides such as small bathrooms, thin walls and open grates in the doors which allow noise in. But the beauty of the ship is still intact and with just a little more attention it can be an outstanding hotel. We stayed on Veterans Day and saw a lot of refinishing and painting being done, so hopefully that's a sign of better days.

    We had a Deluxe Stateroom and were pleased with the accommodations. Lots of space and storage, a very comfortable bed and nice linens. There were some loose/cracked tiles in the small bathroom, but it was clean with good water pressure. The air system wouldn't completely seal so I had to use pieces of paper to jam into the gaps to keep them from leaking cold air all night. Other than that, no real complaints about the facility.

    What keeps me from rating the QM higher is their customer service. Two examples:

    Some idiot pulled the fire alarm around 9:30 just as we were going to the Promenade Café for a late dinner. The ship was evacuated and we had to stand outside for about an hour. When we went back to the restaurant we were advised they were closed. We asked why they wouldn't stay open a little longer due to the fire alarm and were basically told to go away. Now, I didn't want anything comped, just the opportunity to pay for a meal. I've been to other hotels where this has happened and they always keep the restaurants open longer.  Amateurish management.

    Around 1:00am a group of kids decided to throw an impromptu party in the hallway. Seeing that our room was less than 100 feet from the front desk there was no way the staff didn't hear them. Yet no one bothered to quiet them down for over 5 minutes. Finally I yelled down the hall and they left. Knowing that the hallways echo, magnify and carry sounds the desk staff should have asked them to move along immediately. More amateurish management.

    It seems the QM is content to lure people in with the romance of the ship and other activities, but they will never be a first class hotel until they improve their customer service.

    14/11/13 | Link | Rating: 3.0
    122. Chuck F.
    I wish we could break out the stars. I would give the ship and its ambiance 4 stars but the staff and executions of the hotel stay gets 2 so that's what I am going to leave them with as I stayed here 2 times in 2 weeks (was working in the area) and both times came away feeling a bit ripped off.
    1st time staying it was just luck finding the place and thought it might be cool to stay here. Checked in just fine (got the whole wifi is provided via some luxury fee along with the walking tour, come on everybody has wifi now). But the experience was pleasant enough. The room was small but that is expected for a ship. Bed was comfortable. Now to the morning. Woke up and when to take a shower, 1st off the shower knob just spun. OK call the front desk to ask if there was a trick. Front desk said they would send somebody to help. Waited about 20 minutes and called again, they said someone should be there soon. Waited another 10 minutes and when out into the hall. Found a maintenance guy wandering around who said he was not planning on coming my way but he would tell a plumber. Waited another 10 minutes and sure enough a plumber came to the room, but now i was late. He got in the shower and commented that the faucet did not make sense to him. He tugged and twisted and got water running. I commented that i got no hot water in the sink, so he waited with the hot turned up all the way. After 5 minutes or so he confirmed that no hot water was going to come. Wasn't really sure what to do at this point. I said I can't wait and luckily had a buddy staying at the hotel who gave me his room to take a shower in (other end of the boat).
    I went by the front desk and told them what happened and the girl there looked at me like "So you got to take your shower didn't you". I mentioned that the plumber confirmed the lack of hot water and she said "I can take 20 dollars off you bill". I was late and said that would be fine.
    The following week i brought my wife back (she wanted to see it). And we tried again. This time i made reservations over the phone. I made sure to get the harbor view as I had the parking lot view the previous week. Well when we were waiting to check in the couple in front of us were talking to the counter help and they mentioned the harbor view room was 30 dollars more. But when they paused a bit she said but I will give it to you at a discount. I thought that was nice to try to keep the business. Now our turn but a different person at the counter. She said would you like the harbor view and i said I booked a harbor view. She told me that I had not and it would be a 30 dollar up charge. I argued a bit and even told here that the other girl had given the couple before us a discount. She said that must have been a special promotion. I tried to explain that it just happened but she was not having it. We paid the upgrade and felt ripped off again. I will not be returning. Sorry for the long story. But maybe you can avoid it by asked very specific questions and checking the hot water the evening before.

    19/08/13 | Link | Rating: 2.0
    123. Barb M.
    Amazing experience - warning, I am so into history of the Titanic and other ships of this era.  We got an amazing rate on the Queen Mary website and took other reviewers' advice.  We let reservations know we were celebrating my daughter's graduation and they were kind enough to do a complimentary upgrade to a historic first class cabin.  It was amazing - ask for historic restored room to really appreciate the experience - original fixtures and all wood paneling! Original portholes and way you can open them. I stuck my phone out and snapped a pic of my daughter hanging out the other one beside me in the room!  Now, downside - walls are paper thin- ask for quiet cabin and pray you do not have an old smoker couple coughing through multiple activities very vocally!  We were up tilll 1 am with that and awoken at 8 am with that.  Well - imagine a cross- Atlantic crossing! You would get to know your cabin mates very well!   You have to stay at least one night to experience her beauty!  Ship is 1.5 times the size of the Titanic!!!

    25/05/14 | Link | Rating: 4.0
    124. Art T.
    Having stayed in the Queen Mary twice (first time in 93) the old ship has gotten a lot worse with age.

    Other reviewers have already  mentioned that that the ship itself and the accommodations are in need of a major retrofit. The hotel is living on its history and its spookiness factor and that just wont work long term as people look for uniqueness and quality when they travel.

    With that said if you are looking for a novelty type experience, the Queen Mary might work for a night. But I would not stay much longer and would either combine the one night stay ay Queen Mary with  over nighter to Catalina Island and or one of the thousands of better hotel properties in the LA area.

    But with all that said..the 2 stars are for the hotel itself...I had a blast with my companion on the Queen Mary and for one time fun factor for the ship itself...would rank it maybe a 3.

    14/02/13 | Link | Rating: 2.0
    125. John S.
    IF

    A) Price is right
    B) It's on a weekend (parties, weddings, free drinks ;)
    C) Psychological ghostly encounters give you a kick (yeah, wind yourself and keep believing)..
    D) You Enjoy OLD HOLLYWOOD Queen Mary style
    F) You like to party on the PIKE

    THEN

    Queen Mary is probably your cup of tea.

    Why did I book 2 nights at 'THEE' Haunted Ship?  Because the sense of mystery that entwines Queen Mary is too hard to pass up.

    Nostalgia (maybe not) but placing myself into an era that will forever be gone kinda gives me the creeps.  Most of the pictures there are of LONG GONE human souls that will eternally rest.  Now that makes for a very interesting place!

    Make it a point to walk around the WHOLE ship and try to get a sense what life was back then, then ask yourself.. A HUNDRED YEARS?..

    03/12/13 | Link | Rating: 3.0
    126. Jack I.
    Awful, poorly kept.  Our room last night was dirty, the pillow smells, dust stuck to the ceiling, bed and cabinet, everything was full of dust.  Carpet hadn't been vacuum in a few weeks, the vent is full of dust and mold.  It was a very unfortunate experience because we love and like to support historical places but not this one again.  This "hotel" seems to have very bad management and poorly supervised.

    06/12/13 | Link | Rating: 1.0
    127. Elo C.
    AMAZING !!!!!!!!!!!
    Beautiful ship and it was a crazy experience to be able to sleep one night in one of the stateroom of this great ship !!
    And for a crazy reasonable price, I never expected to be able to do that !!

    Everything was perfect, the room was magnificent, the ship is wonderful and the service was perfect !!
    And the tour guide was awesome, he was really passionnate by ships and he was great to listen and very friendly !! We even had the chance to visit the swimming pooll even if it was not in our tour choice !!
    One of the most wonderful expercience I had in my life :):)

    23/02/12 | Link | Rating: 5.0
    128. Amber M.
    strict policy on smoking? good BUT he did not smoke in the room, and we were treated like jerks...glad you responded a year later...We'd never come back to the Queen Mary

    13/07/14 | Link | Rating: 1.0
    129. Bobby H.
    My kids are OBSESSED with ships--Titanic especially--so I knew the QM would come close enough for them (even though it was built 25 yrs after Titanic)) and I was right.

    They loved exploring the ship and our self-guided tour was included with our overnight stay, which was also nice. A unique experience for all of us. We had a family stateroom that was ideal in that we could close the door to their room after they went to bed so we could have some "alone time" (wink, wink!) and the king-size bed was VERY comfy! Loved the view of the Long Beach skyline! And loved the mix of old and new furnishings.

    Yes, parking is an egregious $17 for self-park but we opted to pay $3 more for valet.

    Only complaint was the noise. We had some young, filthy-mouthed, partying-til-dawn neighbors that slammed the door across the slim hallway at 12:30 am, then at 2 am and again at 4 am! Ugh. I know the hotel is not to blame, but come ON! (don't worry, we got them back...when the kids woke up, we let them be as loud as they wanted and we made sure to slam the door on the way out!)

    17/10/12 | Link | Rating: 3.0
    130. Davina D.
    I wish I could give the ship a 5 star review.

    Friday night was my boyfriend's birthday, and since he's a ship man, I decided there could be no better place to spend the night than the beautiful Queen Mary.

    The view from the room was spectacular. We were upgraded to a king sized bed with a harbor view for no charge. I'm not entirely sure why, but I'm far from complaining about the view.

    The ship itself is old, but that's were you find it's charm. Walking along the deck, you feel like you're back in time, sailing along with other passengers and taking in the sea breeze. The experience of walking around the ship is one I would highly recommend to anyone and everyone that's close enough to Long Beach. And, if you aren't staying the night, it's $26ish for a day passport onto the ship. I'd say to walk around, and maybe grab a bite at the Promenade Cafe, it's worth it.

    Staying in the hotel is another story. I've already sent in my comment to customer service, but I'd like to rehash it for those thinking of booking.

    The location of our room, A 25, was amazing. I have no complaints about the beautiful view, and the size of the room. I rented out the room to help celebrate my boyfriend's birthday, and while we enjoyed walking around the ship, and taking in the view, the room was far below my standard of cleanliness. The blanket had someone's blood on it. Actual, dried blood that would easily have come out if it had been washed. The floor had a stain, about 2 foot wide and long, by the right corner of the bed. The floor was dirty and stained as a whole, but that one stain was particularly dissatisfying. There was hair in the bathroom sink when we arrived, which we were able to wash down, but it was still an uncomfortable welcome. Not to mention, the porthole hasn't been cleaned in aged. Overall, I'd come back to experience the ship itself, but I don't plan on staying in the hotel again. For an expensive, luxury ship, the cleanliness fell far below par.

    20/07/14 | Link | Rating: 3.0
    131. Carmen W.
    My husband and I recently celebrated a special anniversary with a trip to Long Beach and a stay at the Queen Mary. Our only regret is that we didn't cancel our Disneyland reservation so that we could spend the entire week aboard this fantastic ship/hotel. We plan to come back for next year's Art Deco Festival to totally immerse ourselves in a time and place that will never be surpassed in terms of grace, style, and historic significance...elements that are well represented by the Queen Mary and her staff.

    Aside from the uniquely elegant surroundings, the hotel staff went out of their way to make our stay memorable. Even when faced with the extra work of  preparing for a huge event late in the week, everyone took time to smile and respond to our questions, or to just share a few friendly words. A special night at Sir Winston's was the most amazing dining experience we've had...and we've had quite a few!! The wait staff were wonderfully attentive, warm, and professional. We cannot wait to come back and try something else on the menu!

    Since our stay was during the week, we missed out on the live entertainment. Again, we wished we would have stayed the entire week so we wouldn't have had to miss a thing.

    We look forward to many more visits, and to watching the refurbishing process as it unfolds. Additional seating on the outer desks would be much appreciated, as well as a swimming pool and a shop that specializes in art deco books and memorabilia.

    We did a bit of research prior to booking our reservation, so we knew to expect a room that, though far from new, would be comfortable and clean. The plumbing is far superior to what we've experienced in many contemporary hotels. And we would never have traded our porthole (fresh ocean air and pelicans flying by) for anything a typical hotel could offer.

    To the Queen Mary Staff...thank you so much for your hospitality. We will see you again soon!

    Sincerely,
    Carmen and Wayne W.

    25/10/13 | Link | Rating: 5.0
    132. Greg M.
    Took my Dad to the Queen Mary for Father's Day. We arrived at the ship just after opening, checked in for the "Her Finest Hour; A WWII Tour" and walked around the ship before the tour started. Once on the tour, our guide was very informative and we were able to see some parts of the ship that not everyone gets to see! After almost an hour and a half our tour concluded and we proceeded to explore more of the ship, especially the propeller room. Afterward, we decided to get some lunch on the ship, at the Promenade Café. Dad had the Grilled Ruben and I got the BBQ Chicken Salad. Both items were excellent and Dad also enjoyed a cup of Clam Chowder. After lunch we decided to explore the Scorpion Submarine. Very interesting self-guided tour through the sub and Dad had no problem getting through the hatches ... not bad for being 78 years old!! All in all our half day at the Queen Mary was a great experience and we plan to come back to check out more of the ship and some of the other tours!! Go check out the Queen Mary ... you will not regret it. Enjoy!

    17/06/14 | Link | Rating: 4.0
    133. Scott M.
    All the pomp and circumstance that is a former cruise ship is lost in the hotel rooms. My interior king stateroom was barren. A large with not much in it. Bed was ok. In room tv had poor quality. Shower nozzle was at my chin at the fully upright position. Cell phone reception was zero in a steel box. Making calls from room on house phone when calling back states disconnected which was the same when front desk called to say my room was ready.

    18/04/14 | Link | Rating: 2.0
    134. David S.
    Saddens me to write this.  Anyone who knows me knows I love the history of this ship.  So much so that for years, I would take my high school students on a field trip there every year.  My wife and I figured how better to celebrate our anniversary than to stay aboard the ship!  We had a 50% code so we booked the Winston Churchill Suite.  Those of you who are unfamiliar, the Churchill suite is the cream of crop.  Basically, the best room in the entire ship.

    We arrive and do CHILL at the dome then walk around the ship.  When the room is ready, we go in and find food pieces by the portholes, half the lights not working, mold in the shower with peeling wall paper around the tub and pins in the floor stabbing our feet.

    There is a difference between keeping the ship historical and antique vs. letting it become run down and a disaster.  It was not a great experience and I plan on never doing it again.  It will also be a long while before I return to the ship.  Sadly, as can be seen by the sinking submarine and deteriorating ship, the management is letting the landmarks sink themselves so the can keep the port land and develop it.

    Salt in the wound.  A survey was sent after the stay and I was honest about the experience.  There was also an email address for "further concerns" so I sent an email to that person.  Have they responded back apologizing or even acknowledging it?  Nope.  They have ZERO concern for guests who have concerns.  

    I would rather there be a celebration of the ships life a year and sink it respectfully than let it die a slow painful death.....

    20/12/12 | Link | Rating: 1.0
    135. Jessica C.
    The Queen Mary is AWESOME for the tours, experience, & history but NOT for accommodations.  

    I understand it's a WWII ship making it very old but that doesn't mean it cannot be cleaned.  And I should mention that I'm not very high maintenance.  Nothing in the room had been cleaned other than the linens and a vacuum.  None of the mirrors or window sills have seen a rag in quite some time.  I used the bath mat INSIDE the shower since I didn't have flip flops with me.  Camping showers are cleaner.  Gross.

    I'm sorry but for the price they REALLY need to step up their game.

    10/04/13 | Link | Rating: 2.0
    136. Mr K.
    I spent a weekend aboard the ship with the family when the Ice Kingdom was on exhibit.  For many years, my little girl has begged to stay here.  Since were touring the exhibit, I agreed.

    Let me start by saying that the whole ship thing is kind of cool, especially for the kids.  The port holes in our room could be opened and the smell of the ocean was refreshing.

    However, as a hotel, it leaves much to be desired.  The staterooms are tiny.  I've stayed on smaller yachts with bigger rooms.  My teenage son slept on the floor while myself, my wife and little one piled into the queen bed.  There are very few electrical outlets in the room.  If you travel with a ton of electronics (which we do), you will need a power strip.  LOL.  Also, the outlets themselves are old and are very loose.  You will have to mangle the prongs on your plug to make them hold.

    Understandably, being an old ship, it is not exactly handicapped accessible in all areas.  I'm not wheelchair bound, but walking is sometimes uncomfortable for me.  There is elevator access to most of the main floors, but if you want to tour the ship, there are many stairs that you will have to use.  Furthermore, on some of the decks, the floors are uneven and/or slanted in one direction or another.

    The dining choices are not great.  We only ate at Chelsea's, but by judging their quality of food and value and by looking at the menu's in the other restaurant, you'd be better off eating in town.  There are a ton of great places in the city.

    Finally, there is no pool.  This is a big deal for our kids.  In CA, it's pool time all year round if the pool is heated.  There is access to a pool at a nearby hotel, but that's just inconvenient.

    I will say that I'm glad for the experience, but I'd much rather stay at the Hyatt or Hilton where we normally stay.

    15/03/13 | Link | Rating: 3.0
    137. Mrs. Khrystin M.
    My family and I stayed here for my 16th birthday a loooong time ago haha I didn't know about Yelp back then so I am just posting a review for this hotel now. I really liked it. It was a fun experience. Of course the ship is old and the rooms are a bit smaller than hotels on land but it's a SHIP people. Of course the rooms are going to be smaller. I also went on the Ghost and Legends Tour and that was fun. We walked around the ship and looked at the history and scenery. Overall it was a fun experience and I would definitely stay there again.

    18/12/13 | Link | Rating: 4.0
    138. Jafet A.
    I spent one night on board after a long flight. We got there early and we were able to check in earlier and upgrade our room  :D  . We got the most beautiful view. The room was nice and clean. The bed was so comfortable and BIG. Enough space for two people. Yes is it true this place is not for peole WHO DO NOT APPRECIATE HISTORY haha. The design, the history, the restaurants, the view makes this place so unique. The staff is very helpful as well. I didnt see any ghosts (thats a plus haha)  They offer Wifi.

    04/08/13 | Link | Rating: 5.0
    139. Stella E.
    I had my 40th birthday here because I was having a Gatsby Themed birthday and the Art Deco decor fit.  I realize it is an old ship so It is not going to be perfect, shiny or new.  That being said, we reserved a mini deluxe king suite.  When we got there it was a Queen bed.  I called the front desk and told them.  They assured me that it was a king bed.  I tell them no it's a queen you can come look.  They said that wasn't necessary.  That room was a king.  I was sick of arguing with them and let it go.  This is after I had additional rooms booked with my party.  The room was clean and a good size since we had hair and make up people in there the day of the event.  Also the walls are paper thin, pray you are next to a very quiet person, we were next to a man with a very deep voice.  Not his fault he wasn't screaming, we could just hear everything.

    04/02/14 | Link | Rating: 2.0
    140. Christopher L.
    I stayed on the Queen Mary last night and the experience was priceless. The ship is very historic. The room was clean. Very cool experience and I will be back.

    10/09/14 | Link | Rating: 5.0
    141. April S.
    I went on the ghost tour of the Queen Mary and it was really cool! I wish I could have afforded to stay the night at the time, but it was cool checking out the ship!

    10/09/14 | Link | Rating: 5.0
    142. Keniqua G.
    My experience with the Queen Mary was absolutely horrible. The service was terrible. I was there for a treat and nothing about this experience was a treat. They completely messed up my reservations and did not want to fix them. The front desk supervisor Mia was very very RUDE and her attitude was sour. She was not helpful at all. My room was not up to standard as well. I will never visit this hotel again

    15/09/14 | Link | Rating: 1.0
    143. Yvette M.
    Enjoyed the history of the ship and the food, got there and they gave us a room with a full size bed when we had reserved a king size and paid through expedia,  room was not very clean and they did nothing to fix their mistake... I will never stay there again..for the price we did not get what we paid for...unhappy customer.

    24/09/14 | Link | Rating: 1.0
    144. Angela D.
    What do you get when you book a room on an old ship, you get old rooms! Well at least we can say been there done that. $200 something dollars later and I'm still disappointed. I don't really enjoy the super low ceilings, it's very uncomfortable, I guess I'm more claustrophobic than I thought.

    The first room they gave us, we walked in and there was luggage next to the bed and a plate of food sitting on the table, what if we walked in on these people doing the nasty or something? That's just wrong, so we booked it outta there and went back to front desk, they gave us a free tour voucher, woop dee doo.

    They sent the manager to check on our next room, just to make sure nobody was in it, smart idea. This room was smaller than the first room, but had easy access to the elevators and stairs, whatever, I don't care at this point, I wanted to take a shower and relax.

    The room was freezing, the portholes were wide open, we closed it but there is no latch or lock so it's not even closed all the way, what if it starts to rain? These are the questions I have regarding this floating hotel. The restroom is teeny tiny, the toilet is pretty much a men's urinal and standing in the shower is quite a difficult feat, it's very narrow and you almost need to balance yourself so you don't fall over.

    We tried calling for room service but it just keeps ringing and ringing, we finally called front desk and they said they were having phone routing problems so we placed our order with front desk, but the food was delivered in a timely manner and tasted good.

    All in all, I have to give it 2 stars, turning an old luxury cruise liner into a floating hotel was a wonderful idea, but the execution is poor, they need to up their game.

    01/08/13 | Link | Rating: 2.0
    145. Toby W.
    Toby Willits (me) and my wife stayed at the Queen Mary on Thursday May 23rd, 2013. Our room was B507 and we had some issues. We just wanted to bring to someone attention that Michelle B. at the front desk was a pleasure to deal with. Michelle listened to my predicament, let me vent some of my frustration, and offered to address the problem.
    We were upgraded to A123 and it was awesome! This antique stateroom decked out in furnishings from the 1930's was perfect. We loved the view and being able to open and close the 2 portholes in our room.

    Thursday was the day to be at the Queen Mary for sure. There was no one there, and I mean no one! We had the place all to ourselves. Seriously! We traveled all around the ship, took pictures, sat out on the decks, watched the sunset, and literally had the place to ourselves. Maybe everyone was gearing up for the Memorial Day Weekend and waiting until Friday, but it was a blast.  We went out after midnight (no we didn't see any ghosts) and took some pictures of Long Beach and the Moon over the harbor.

    This was a well worth it trip and very cool to stay aboard a piece of history for a few nights. Make sure you ask for Michelle B. and say hello. Roscoe's Chicken & Waffles and the Omelet Inn is where we ate breakfast in Long Beach both days and the food/service was great! That is for another review.

    01/06/13 | Link | Rating: 4.0
    146. Karen B.
    Mr. Yuhico from The Queen Mary was very gracious regarding my recent complaint about our stay on The Queen Mary.

    We are pleasantly surprised by the response, and feel all will be corrected. I can honestly say after my communication with him, the situation will be more than rectified.  We will continue to stay at The Queen Mary for all of our special occasions.
    Five Stars

    11/04/14 | Link | Rating: 5.0
    147. curtis c.
    My review pertains to two of my hosts.

    A friend and I went down to the QM to stay at a novel hotel and the first night, we had checked in around. 10pm.  Apparently, the room I had booked was already given away so we ended up with the next best option: a queen suite.  The size of the queen was actually more like a full but we made due.  The lady who checked me in was Veronica and we felt like we got ripped big time.  If theyre gona give my room away, at least give me an upgrade for not having it, right?  Don't sell me out on a crappier room! I'd give her like 3 stars out of 5.

    The second night, we had tried to switch rooms and Mario helped us out.  He was very cool about the situation and actually upgraded us a few classes without any extra charges!  So if you want the best option possible, ask for Mario when you check in or a book a room and mention the reviews on yelp from previous customers.  He's a really cool guy and hopefully you'll get the same treatment I got!  5 out of 5.

    05/08/13 | Link | Rating: 5.0
    148. Roxy C.
    My friends and I made an overnight trip last weekend. We stayed in the Eisenhower Suite M101, which was very nice. The only thing that bothered me was one if the portholes would not close so it was chilly. Our room was not on the 'haunted list' provided by the front desk at check in, thankfully! I'd love to stay again soon :)

    28/04/14 | Link | Rating: 4.0
    149. Marty M.
    No Brainer, you have to stay at The Queen, Historical experience, take the tour. $9.00, City of Long?Beach is a free bus ride every 15 minutes until midnight. The ONLY complaint is the room walls are paper thin. We heard two women talk, Clear, all night, in the next room. $17.00 parking and $9.95 BS tax. But the premium window king..$85.00, nice.
    Just looked at the receipt on the tour, $16.00 and $3.50 service fee, WTH? Service fee?

    27/09/13 | Link | Rating: 4.0
    150. Krista R.
    If I could rate this hotel zero or negative stars I would but unfortunately Yelp requires that you at least give a single star to report.  This was the WORST experience I have had at a hotel.  My ordeal began on July 15th  when I moved out of my apartment in Long Beach and needed a reasonable hotel room for an overnight stay prior to my drive to Las Vegas the next day.  I was on a budget so I used Hotwire to locate a discounted room (a website that provides lower rates on hotels and flights).  As those who are familiar with Hotwire are aware, for deeper discounts they offer rates on rooms without revealing the hotel name until the purchase was completed.  I needed a pet friendly hotel and purchased the room for $64/night and was initially excited to see the Queen Mary Hotel.  I had never stayed there and was looking forward to checking in with my mother, as we were exhausted from moving all day. Unfortunately, this is where things went downhill.  When we pulled in and inquired if  there was a cart for us to borrow for our luggage, we were informed "I can help you, but I can't let you borrow a cart" when there were several carts there.  Sign of things to come.  Forced gratuity.  *sigh*  We opted to carry our own luggage.  

    At check-in (which took 20-25 minutes),  the true nightmare began.  The young lady informed me that there was a parking fee of $17 per day, a "facility" fee of $14.95 per day and.......wait for it.....a $75.00 pet fee!!!!! Yes, I said $75!!  If you recall, I only paid $64 for the ENTIRE room!  I was horrified and felt sick.  I expected a REASONABLE pet fee of about $25 but this was exorbitant.  Additionally, the term "pet-friendly" should not be used in conjunction with this hotel.  I was told that if it was determined that my pet was barking, I would be charged $250!!!   Extortion at its highest level. I expressed my dismay and my concerns were dismissed by the attendant using her scripted responses.  I certainly could not afford this.  I promptly called Hotwire about these outrageous charges and they attempted to speak to management about obtaining a refund for me.  Hotwire informed me that he refused and I would be charged anyway.  My mother and I were furious and tired and decided to stay since we had no choice.  There were only a handful of cars outside, so I suppose they needed the business.  

    At least we could expect a nice room for $170 right??? WRONG!  The room was tiny and cramped with no amenities.  My mother and I also nearly fell and injured ourselves in their "antique" tub with slippery sides that is a health hazard.  The walls are painfully thin and you can hear EVERYTHING in the room next to you.  I could have had a suite at a much nicer hotel for what I paid.  The staff were not friendly and the atmosphere on the ship was cold.  We couldn't wait to get out of there the next morning.

    My advice?  Skip the Queen Mary altogether with their ridiculous fees and outdated rooms and go to a REAL hotel.

    03/08/14 | Link | Rating: 1.0
    151. Nancy F.
    This is the worst hotel I have ever stayed at in my life!!!  And considering it's my birthday and I'm 62 years old that's a long time.  None of the electrical plugs worked at all: the cords all.fall out so I couldn't charge my laptop.  The bathtub looks so old and disgusting I didn't even want to take a shower.  The rooms don't look anything like they show on the picture on the website.  The neighbor's screamed in the hall and made so much noise all night security was called out by not only us but others and all they did is say I'm sorry.  So we spent the day exhausted.  And  when we got back in the room our cards didn't even work and we had to go back and stand in a long line to get them recharged!   Do yourself a favor and go stay at a cheap hotel and get better service.

    03/01/14 | Link | Rating: 1.0
    152. Katina B.
    PROM Night Disaster!!!
    I made reservations for my son on the Queen Mary which was the location of his high school Prom and they REFUSED to allow him access to his room unless he had $75 cash on him to pay for a Deposit.  My son contacted me over the phone and I spoke to the manager and tried to give my credit card over the phone but they insisted it had to be in person. I'm OUTRAGED that they would have such an archaic process in place to mandate their customers to jump threw those hoops ON PROM NIGHT!!! We Will NEVER stay or recommend the Queen Mary hotel again!!

    24/05/14 | Link | Rating: 1.0
    153. Tamara G.
    This was our second stay aboard the Queen Mary. I'm really picky when it comes to choosing hotel rooms. But here we come for the uniqueness and history of the ship. I know the ship is very old and I understand the importance of keeping it as original as they can. The rooms are small with older bathrooms and furnishings. So if you want new and fancy this might not be the choice for you!! It was nice this time to have portholes and enjoy the breeze at night. The staff here is always super friendly and accommodating. There is a lot too see aboard the ship. And the view of the Long Beach Harbor at night is amazing. We always do the self guided tour and some exploring on our own. There are lots of different tours during the day & at night. We love the Paranormal Investigation at night. The tour is led by a paranormal investigator whom brings devices for you to use. It's a fun tour and you learn all the hot spots for paranormal activity. However, after the night investigation I was afraid to go to sleep. We stayed on B-deck which is believed to be really haunted. Overall, it was a great time I love learning & seeing new things each time we visit.

    29/07/14 | Link | Rating: 4.0
    154. Chuck G.
    Took my wife here on a date night. The ship could use some love in places but otherwise it was a really fun stay on a piece of history.

    09/03/14 | Link | Rating: 4.0
    155. Melody W.
    I was aboard the QM for business recently.  The hotel is beautiful, currently being restored as it was when the ship sailed in the 1930s.  The staff,  especially Mario at the front desk is warm, hospitable and professional as well.  A wonderful experience!!

    11/11/14 | Link | Rating: 5.0
    156. Ashley R.
    My family and I stayed on board the weekend of the 7/13, and had an amazing time! We booked last minute (with a AAA discount), and upgraded once we got there for $20 (awesome!).

    When we arrived I realized I forgot a stuffed animal for my daughter to sleep with! We went to the gift shop across from the check-in desk and looked for stuffed animals. That particular gift shop didn't have any, and since it was late all the other gift shops were closed. :o(  When I explained the situation to the woman working there, she actually took us to another floor and opened one of the shops just so my daughter could pick out a bear!!! That was way above and beyond!

    Our room was pretty nice, loved the portholes, and very clean. We didn't have any mold or rust issues like I've heard from other people. I know the walls are thin, but we must have been on the quiet side of the boat because we didn't have any noise issues at all.

    The hallways are a little odd- dark and long (think MGM hotel), but it IS a boat so it's what I expected. It added to the fun of staying on the Queen Mary. Check out isn't until noon, so we enjoyed being able to explore the ship at our leisure.

    For those ghost hunters- I was walking down a back staircase with my daughter who informed me there were monsters following us. I looked around and asked "Monsters?" She said, "No, it's ok, it's just two people." It was late, and there was NO ONE around! Since she's 4 we never told her the Queen Mary was supposed to be haunted! Oooooooo!

    16/07/13 | Link | Rating: 5.0
    157. Robert A.
    I have stayed on board now twice, both as a starting point for our cruise. yes the ship is old and quirky however the service is poor in any of the restaurants (I have eaten at all of them) My wife accidentally left something in our room, it was not a big deal however when we called to retrieve the item the house keeping department said " it was thrown away" I feel I have given this facility its fair chance, from now on we will stay at the Mana, no complaints there.

    08/02/14 | Link | Rating: 1.0
    158. Nathaniel P.
    I went recently for the first time since I was a kid . I loved it  , everything was on point . The rooms were great took me back in time . I forgot how beautiful she is , I took lots of picture's walked around and just enjoyed being on this historical boat .

    18/05/14 | Link | Rating: 5.0
    159. Sam R.
    I like the way the rooms stay true to the time of the Queen Mary's hay day, and still offer the amenities like TV and WIFI that are hard to live without. When I booked the room online I thought I was getting a pretty great rate for the room. Come to find out that when I check in they have lots of hidden charges that they hit me with. It still came out to be a reasonably decent rate, but I like knowing about the other fees going into it. The bait and switch is never the approach you should take with your customers. Outside of the hidden fees this would have easily been a 4 star review.

    26/03/14 | Link | Rating: 3.0
    160. Valentina L.
    I'm just hooked, but maybe that is because I am a Psychic and Paranormal Investigator!

    The place has always felt like home to me, and I stay sometimes up to a week!
    It is just PLAIN cool to be aboard such a beautiful vessel, that once sailed and was such a huge part of history, and she sits just right in my backyard!

    My only complaint is WHY they have to charge $15/DAY for HOTEL GUEST TO PARK, given one has already paid quite a bit for a room. THEY SHOULD CHARGE $5 HONESTLY! (HINT,HINT!)

    The food is great, I LOVE the fluffy beds, and it is INCREDIBLY HAUNTED.

    The last time I was there I was SCRATCHED by a demon, but then again, I probably pissed him off a little!

    15/09/12 | Link | Rating: 5.0
    161. Jessica W.
    HORRIBLE!!!! I was shocked my how awful my stay at the Queen Mary was. There should be a warning by the hotel staff that the noise level will make it so that you will definitely not sleep at all . The rooms are all connected and you can hear conversations, tv, walking and music as well as many things you definitely  DON'T want to hear like loud sex and people screaming. We were awakened at 2:30 in the morning by our neighbors stumbling into their room and proceeding to blast music and then engage in screaming sex shouting out disgusting things while we lay their wide awake shocked at how trashy the people staying at this hotel were !! We called front desk and were told security would come down and stop the music which did stop, but the loud moaning and screaming did not . I called again and requested we switch rooms or else we were prepared to go up into the lobby and demand a refund and leave. They ended up switching our rooms at 3:30 am after claiming their hotel was a completely booked.. Appreciated, but we're not really able to go back to sleep after all of this . I would never stay here again or recommend this hotel  to anybody I know. So avoid the $250 that you will spend for a tiny room with pubes all over the bathroom floor and a sleep you will never get!!

    23/11/14 | Link | Rating: 1.0
    162. Keith G.
    I stayed here midweek for 2 nights while my house was under some construction figuring it would be fun to stay at a touristy hotel. I was really impressed. The staff was friendly, and it seemed that all employees could answer my questions about the ship's history regardless of their position. My room was nice and much larger than I was expecting, having been on a few modern cruises. The bathroom had a full tub! They keep some of the old fixtures in the room and throughout the ship to keep the nostalgia, but they update enough stuff to give it a modern comfortable feel. The gym was decently equipped as well.

    There are a handful of tours available. I did the self guided one, which was pretty neat, and parked (docked) next door is a Russian submarine which was a wonderful thing to walk through for only $10. I would have liked to see the old swimming pool, but that is only available if you take one of the haunted tours. I thought those would be a little too corny, but maybe I'll check one out next time.

    I'd love to give the ship hotel 5 stars because I had a great time, but there are a few flaws. The walls are thin, so I could here anything my neighbors said. The wifi is spotty. There really isn't anything walking distance from the ship, so you are stuck there for food options or you have to drive. Parking is expensive, and I had a guest visit me, so that was a hassle to figure out ways around parking 2 cars in the lot.

    Overall, it's a neat alternative to a standard hotel, and I definitely plan to return.

    22/02/14 | Link | Rating: 4.0
    163. Brian S.
    As a tourist attraction, it's a 5 star - Very unique opportunity to see a ship of this era.  However, it's a dismal place to stay.  The walls are paper thin and you can hear everything....all night long.  The rooms were filthy.. found chunks of dog food on the floor.  Apparently this is a popular venue for dog shows.   Also, they charge and additional $17 for parking and $14.95 for "facility fees" which is not clearly noted, just a surprise when you get the bill.   The restaurants and bar are decent but overpriced.   I give one star because the staff is friendly and the beds are comfortable.  Other than that, I highly recommend staying elsewhere.

    27/06/14 | Link | Rating: 1.0
    164. Sammy B.
    The walls are so thin, you can hear people talking and walking in the hallway. No air, they sent electrician up twice to get it fixed. Very, very small shower, the shower head, nob handle are very old and dirty. Very old industrial sink with squeaky handles. Bathroom door is very small. Bathroom itself is very tiny, no room to move around in. We're surprise the towels are not very old,! Smelly pillows. No coffee pot. TV stop and play whenever it feels like it, very frustrating.  Elevators are very small, barely fit two couples. Parking lot is terrible. $17 to park a mike away, or $20 to valet parking. It's ridiculous. Very dissatisfied. Not worth $190+ a night. This trip was supposed to be a romantic  trip, turns out to be a very upsetting trip. Very disappointed. Never come back there again, nor recommend anyone else.

    08/07/14 | Link | Rating: 1.0
    165. Kay D.
    We have stayed on the Queen Mary many times and have never been disappointed with the service and hospitality of the staff. We've stayed in the smallest rooms as well as the amazing deluxe suites. The food in all the restaurants and bars is very good. Wish people would consider where they're staying when writing reviews. For an 80 year old ship she's still a great place to stay for a unique experience. If you want a Hyatt experience go stay there.

    20/09/14 | Link | Rating: 5.0
    166. C P.
    My husband and I  recently spent a weekend aboard the Queen Mary. The Service Employees were excellent and the only reason for any stars at all on this review. During our stay, we ate at the tea house, Sunday breakfast buffet and coffee house on board. All very mediocre and overpriced for what you got. The condition of the ship was the most disappointing of all. We expected an experience of stepping back in time to the 1930s as their advertisements imply,  instead it felt more like we stayed in a deteriorating motel 6 at 5 star prices with no 1930s ambiance at all.

    24/11/14 | Link | Rating: 2.0
    167. Marga K.
    Construction makes parking difficult and Valet impossible
    Registration, once you locate the desk, is organized.
    The suite was spacious and clean.  The bath is dated.  A step back in time.  Our overall experience was wonderful.

    One thing that we resented that you must pay for wifi.  We did not need or want it.  Because we paid for it.  We tied to connect.  We couldn't connect .

    22/09/13 | Link | Rating: 4.0
    168. Jamie W.
    Staying at the Queen Mary really is a lot like staying on a cruise ship. Expect to be charged for everything and the walls to be very, very thin.

    Let me start out by saying that the parking situation is ridiculous. Expensive and we couldn't find a valet. We ended up parking far from the actual hotel area and then having to lug our bags down the road for quite a distance. On the way out a just-married couple put up a fight at the exit over payment and snarled traffic so badly that fights were breaking out between cars trying to exit. Not cool, people!

    Check in was okay, albeit a little slow.

    We reserved a deluxe king room. Not sure what the difference is between the regular rooms and the deluxe since our room was still on the small side and featured just a couple of portholes. I have to laugh that the website states that the rooms are larger than the average cruise ship. I have to disagree. Maybe a couple more square feet at the most? Not really worth stating, that's for sure.

    The room was clean and the layout worked for the small space. The period decor was nice. The bathtub should come with a warning label. I like a hot bath in the morning and when I unplugged the stopper to drain I thought the suction was going to suck my intestines out. That may be the only vortex I experienced on the whole ship, LOL. Even the husband came running when he heard the water go out.

    Unfortunately they put us on the non-water side and we had to listen to people outside at the Dark Harbor event till the wee hours.

    Yes, those walls are thin. To the point where I felt like I was eavesdropping on people having sex, calling their mothers (not at the same time ;), and reprimanding their kids.

    Would I go back? Definitely a maybe. I felt like one night was not enough to see all we wanted to see on the boat. Secondly, it's a convenient and not a badly priced "stay-cation" place. Halloween next year? A strong possibility.

    01/11/12 | Link | Rating: 3.0
    169. Ortencia R.
    This is an awesome experience. The entire hotel is 1930s era with modern amenities.  Keep in mind this is a ship not a high end hotel, so room size is cozy.  We booked three rooms on the Queen Mary Hotel and loved it.  All of the rooms were a little different.  The beds were very comfortable and we all slept well.  The staff were very friendly and helpful.  The teenage boys were very pleased and loved the opportunity given after check out to explore the ship.

    The food is great and the weekday breakfast buffet was wonderful with coffee and juices included at $14 per person.  It is a good deal if you have hungry teenagers with you on board.  The food is delicious and well served in the restaurants.  They also have a free shuttle in the parking lot that takes you to the Pine Street Dock for shopping or restaurants with a returning shuttle approximately every 20 minutes and during the evenings you get a beautiful view of the Queen Mary lite up.  Great adventure and wonderful experience for adults and children.

    26/07/14 | Link | Rating: 5.0
    170. Shannon C.
    My son and I stayed on the Queen Mary for a night as an unusual adventure on our road trip of The West. It is hard for me to appropriately rate our stay with one rating, so here's how it breaks down:

    5 stars: the ship and our room - The ship is beautiful. My son and I skipped the tours and other activities and spent the afternoon on the sundeck playing cards. It was a great way to spend time together. The weather and scenery were beautiful and the people-watching fun. Our room was wonderfully historic with a great view and comfortable beds.

    3 stars: the Promenade Café - The food was good but nothing to write home about. Best thing here was again the people-watching.

    1 star: the stay - As wonderful as our room was and as great a time as we had enjoying the deck, I will never return and would recommend against others staying as well. The problem is that the walls are paper thin. The greeting guide warns about this and explains that this was not a problem when the ship was operational because the engine noises drowned out the sounds. Without the engines, unfortunately, I might as well have been in my neighbor's room, and our neighbor was a pig and his companion a sloppy drunk. My son and I were awoken at 1a by our neighbor literally bellowing repeatedly  at someone to get the F#*! out of the room. After I finally knocked on the wall, things quieted until 2.30a when his companion came in drunk and, accompanied by much cursing on our neighbor's part, proceeded to vomit repeatedly until finally taking a shower and passing out half an hour later. Lovely. The only thing that could have been worse I suppose was if she hadn't passed out and I would have had to listen to them have sex while there with my 14-year-old son. That would have sent me over the edge.

    Take the tour, enjoy the deck, even have dinner, but do yourself a favor and don't stay the night.

    27/07/14 | Link | Rating: 3.0
    171. Bryant M.
    So the fire alarm went off both days of our stay. Day 2 was evacuated at 2am for 1.5 hours?! :( They are lucky the Ink n Iron crowd didn't riot!

    08/06/14 | Link | Rating: 2.0
    172. Claudia L.
    It was so horrible that we had to leave.  There were young people drinking in the halls, tons of non guests walking everywhere and it was cheap and uncomfortable.  I can not recommend it unless you are part of the rif raf.

    28/12/14 | Link | Rating: 1.0
    173. Adriana K.
    Love the Queen Mary!

    Keep an eye out for their online email blasts (sign up on their website), because their 50% off deal is pretty fantastic.  Parking is $20, prepaid with the room.

    I've stayed overnight at the QM about twice a year or so for the past 6-7 years and have had every permutation of room imaginable.  Most recently, I stayed in a full suite that had a kitchen, dining room area, living room area, and separate bedroom with couches and large flat screen TV.  Remember to request "Harbor View" if that's important to you.  Inside staterooms are a lot cheaper, but don't have windows, so make sure to read the descriptions carefully when you are selecting your room type.  Some rooms have a saltwater faucet which is kind of interesting.

    Also, be mindful of the events page, so you know what is going on while you are there.  You might have more fun staying overnight during the steampunk convention or Scottish fair rather than the tattoo fair (or vice versa). Right now, there are a lot of people going next door to CHILL for their winter activities, so you see people wearing earmuffs, hats and gloves. Knowing about events will help you to pack appropriately.

    Evening tours are fun, but can be pricy.  Keep in mind that hotel guests are allowed access to areas on the self-guided tour, which includes the Engine and Propeller Rooms during certain hours.  People forget about that and you shouldn't, it's really cool and often fairly empty if you want to hang around and take pictures. They even have a ghost sighting scavenger hunt that you can participate in if that's fun for you.

    I know what to expect, so when the horn goes off, it's a part of the charm.  I like the old wood, porthole windows, and long hallways. It's a ship, which is why people stay there and not the plenty of places on the other side of the shore. True that the walls are thin, though.  If you are a light sleeper, bring ear plugs, because there is a lot going on on the ship and there will be steady streams of drunk people returning to rooms between 10pm-2am. Put out your "Do Not Disturb" sign for sure.

    Friends visiting you on board?  Note that CHILL patrons get to tour the QM same day for free, so if you have friends meeting you, they can come aboard hassle free.  Friends used to be able to join you onboard if they were meeting you for dinner, but they have become really strict at the front door downstairs.  If they have to pay to get on board, they are being provided with a $15 voucher for food, so it kind of evens out. Do yourself a favor and hit Sir Winton's for lobster bisque ($12).

    20/12/12 | Link | Rating: 5.0
    174. Melyssa G.
    I liked it for the historical value. We spent the night and that was a cool experience. We also took the ghost tour, which is more of a show. The brunch was very extensive and great service. Overall, a good experience, but it seems to be lacking in quality and luxury for the price paid.

    01/05/14 | Link | Rating: 3.0
    175. Mark B.
    Took my wife there for our wedding anniversary since loves the beach and 40s style environment. Had a great time! Great cocktails and lobster at their restaurant. Ship shows it's age, but service was great.
    Not an Embassy Suites, but great thing to do if u r looking for something different and love history. My wife's relative sailed on this ship during WW2.

    06/07/14 | Link | Rating: 4.0
    176. Miranda M.
    So much fun for an event or to take a tour & stay an eve. Very old timey & amazing details for themed parties, holidays spent aboard... The Art Deco Lounge at The Observation Deck is a real throw back!

    22/06/14 | Link | Rating: 5.0
    177. Mystery Euro X.
    To me you have to evaluate a place by what it tries to be. Its a bit like being in a hotel in the Statue of Liberty, you have to judge it for what it is.

    The Queen Mary is unusual in that it is as much a historical exhibit (launched 1936) as a hotel, and those two things have always been difficult to balance. But you can stay in the suite where Churchill signed off on D-Day plans, come on people.....

    It is absolutely unique as a 1930s ship with art deco design, none are left anywhere in the world from this period. The city of Long Beach rather randomly and luckily purchased this ship in 1967 and they lease it to a succession of hotel chains, some have looked after the ship better than others. So you can't really compare it to a Marriott or a Ritz Carlton.  I do think some people come here and have no idea what it really IS.

    But the food here is really, really good. The Sunday Brunch amazing.  Just walking around the ship and appreciating the history is amazing. The tours are engaging.  Its like going back in time. Kids love it (there is a Russian submarine you can tour also). Its romantic.  

    There are lots of great events throughout the year the best is the Art Deco festival where you get to dress up likes its the 1930s and dance in the amazing ballrooms etc.  Or the July 4th, or Steampunk etc etc. The Halloween exhibit is pretty famous at this point. We go here from LA 3-4 times a year to get away from it all, go offpeak and its fabulous deal.

    However, if  you dont' care about history and all this doesn't appeal to you don't go. Its not a Disney park or a Comfort Inn.

    The downside, the ship is of course old, the rooms can be worn around the edges. The air conditioning can be iffy on the sunny side of the ship in summer. Water pressure varies.  Some rooms are not the original decor. I do think the current  hotel lessees need to do more maintenance, but its always been a tension between short term profit and long term costs/maintenance. There is a serious historical renovation effort underway with the City of Long Beach really engaged again, which is good to see.

    I say go, its a unique experience, the staff try really hard and are super friendly. It is very evocative and romantic, particularly at night when the day visitors go and it calms down.  Keep your porthole open and wake up to the sound of the ocean. Enjoy.

    20/09/13 | Link | Rating: 4.0
    178. Ben N.
    Called the front desk and I asked for towels at 8:30 AM, I asked for towels at 9 AM, asked for towels at 9:30 AM. It's 10:08 AM and I left my room and went to go get my towels. Needless to say the service here is horrible. Parking is insanely expensive ($17 a day per car). The rooms here are just mediocre and not as good as the Hilton. For the price I am never coming back here again, total tourist trap.

    27/07/14 | Link | Rating: 1.0
    179. Laura M.
    Very nice! Clean, great view, good service! Would love to stay here again for that fun experience!

    26/11/14 | Link | Rating: 5.0
    180. Rachael C.
    My Mom and I came here for a little girls only vacation, and boy we were impressed! Check in was a breeze and all the staff were very friendly. We both loved all the woodwork and vintage feel of the whole ship. We stayed in a deluxe 2 twin bed room, and yes, the walls are very thin as I expected...didn't bother me much though. Our only complaint was the bathtub/shower. The tub has very steep sides, and not much flat standing surface. It was probably a great soaking tub back in the day, but my 63 year old arthritic Mom had a hard time standing in it, and had to hold on to the rail attached to the wall while she showered. Other than that, we loved it! I would recommend it to anyone traveling in the area. We will be back, that's for sure!

    23/08/14 | Link | Rating: 5.0
    181. Judy D.
    The front staff were perfect, the shop staff were good with the exception of one shop who's attitude was not helpful at all.  The breakfast was super and the servers too!
    We celebrated friend's Birth-Day and she was happy!

    28/08/14 | Link | Rating: 4.0
    182. Nikki L.
    There aren't enough words to express how much love I have for this place. My boyfriend surprised me with a night on the Queen Mary for my 26th birthday. Neither of us had ever been and it truly felt like we had stepped into the past. It was an unforgettable evening and I look forward to visiting again!

    03/08/14 | Link | Rating: 5.0
    183. John H.
    We were excited to try this adventure and it was well worth the time and expense. However, I would advise doing this trip in the winter not summer, it seems that the common areas of the ship are air conditioned nicely, but the cabins need a bit more air circulation. We did it and enjoyed it, but been there done that is the statement that best describes our adventure aboard the Queen. Worth it, Once ! ! ! Walls are very thin and the cabin adjoining can hear everything as you can hear them as well.
    If you plan to take the self directed tour of the ship it is a fine experience, but wear comfortable shoes and be prepared to be climbing up and down multiple stairs from deck to deck or your legs and feet will not be happy.
    Dinner meal was very good, breakfast buffet leaves a bit to be desired.
    John H.

    10/09/14 | Link | Rating: 3.0
    184. Shannon B.
    What a wonderful surprise! We had a room with king bed on the portside of the ship. The room was surprisingly roomy. The ship is absolutely beautiful and well kept.  Had a great time in the Observation Bar.  The staff was very attentive and friendly.  We  did the dinner with the spirits tour.  The 3 course meal at Sir WInston's was delicious but so much food we thought we'd need a wheelchair for the tour.  Our tour guide was Tristan. He was fantastic!  He has a true love for the ship and  passion for the history.  The information and knowledge that he shared with our group was evident in his enthusiasm. Special thanks to Tristan for making the time so special. We were so pleased with the experience. Highly recommend.  :)

    17/01/15 | Link | Rating: 5.0
    185. Oscar S.
    You just can't miss out on this piece of history.
    I must see in LBC.
    Lots of history,gift shops,night clubs on board.
    Rumors of ghost? From my past experience,I think so!

    14/03/14 | Link | Rating: 4.0
    186. Mahnaz B.
    It is my friend birthday there. Nice place, the view is awesome, beautiful place just to come and have some cake. Party was jumping and kicking, had a wonderful time.

    01/06/14 | Link | Rating: 5.0
    187. Kathy F.
    My 15 year old daughter and I stayed on The Queen Mary for 2 nights in August.  We both loved it.  The shower/tub was a little small but for a cruise ship it was a very nice bathroom!  We attended one of the late night ghost tours and had a BLAST!  So much fun and so much information.  Aside from having meals included it was just like being on a cruise.   We had a great dinner at The Chowder House one night.  And we both enjoyed the view from the outside deck of the Observation Bar.

    29/08/14 | Link | Rating: 4.0
    188. Bernie C.
    I stayed here as we had a North American conference.  This is a good historic site, probably good for tours and just to see how massive the ship was and is good for holding conferences.  Not recommended for accommodations.

    It may be good to stay here for one night, but nothing more as I found it kind of gross.  Hallway was long and dark, carpet in the room seemed dirty and the tubs/floors had a lot of lime and rust on them.  I totally understand trying to keep the historic theme, but they could at least renovate the rooms.  Anyone ever seen a show called Hotel Impossible? This hotel needs to go on that show.  I think if you leave the hallways the way they are, leave the porthole windows, people would be happy.  You should feel at home in your room, not like you are "afraid to sleep" (and I'm not talking about the supposedly haunted hotel).  I actually felt dirty in the room and felt much better outside in the hot humid air.  

    First time - room had a huge chlorine, mouldy smell and had to request a new one. And I have a horrible sense of smell, so when I smell something bad, it must be really bad.

    Second room - smelled better, but room was still old and lots of rust.  The first night, the fan was blowing so hard, I could hardly sleep. I called the front desk on the 2nd night and they fixed it, but to not be able to control your own a/c is a let down.  

    Ok experience, but if I'm ever in Long Beach again, definitely not. I saw some Hyatt Place and some Hilton Garden Inn's and would rather stay there (even a Holiday Inn).

    03/06/13 | Link | Rating: 2.0
    189. Fancypants J.
    I wasn't sure about staying on the QM at first. For one thing the room was kinda expensive, but then I found a discount online so that helped. The ship is old and I wasn't sure how comfortable we would be in the bed. No worries there-it was one of the more comfortable beds I have slept in at a hotel. For comparison we stayed at the Hotel Palomar the night before and I was not as comfortable as I was on the ship. I would definitely stay here again. We were here for the Day of the Dead paranormal investigation which was pretty cool although pricey at $75 for 3 hours. Definitely captured some evps in both our room and in the areas where we investigated so yes it is haunted. One thing I would say is if you stay on the ship you really don't need to take the $10 tour because all they do is keep you in one area of the ship and talk about the history so it is technically not much of a "tour". We were there while Dark Harbor was going on and our room faced out so we could hear the crowd and the flames shooting up. Since we were out investigating until about 2 am it was not a big deal but if we had wanted to go to bed earlier it would have been annoying so keep that in mind if booking around the time of a big event.

    23/12/14 | Link | Rating: 5.0
    190. Tami Lyn C.
    We went for the weekend, took my husband for his birthday!  Big Bite Bacon Festival (big disappointment, see separate review) and the Rock the Queen show, which was very good!!
    I would give it 5 stars except for a few minor glitches.  I called ahead of time to have a bottle of champagne in the room when we arrived.  I had to give my credit card # and everything.  We arrived to no champagne, I called room service and they said there was a problem in the kitchen (not sure how that affected a bottle of champagne) but it would be right there.  5 minutes later the phone rings and they said they had no record of the order, I even had the name of the person I spoke to with the date & time...  It did arrive quite quickly after that, but it wasn't the same as it already being in the room.
    The other problem was that I paid for the "Ocean Package", which included the Ghosts & Legends tour & tickets to the Aquarium of the Paciifc.  We went to the tour booth Saturday AM to schedule the Ghost tour & were told it was closed for maintenance (once again, not sure how you "maintain" a ghost) to try later or Sunday.  We checked through out the day & Sunday and it was still closed.  However, I was billed for it on the statement they left under our door Saturday night.  I went to the desk & was refunded, but still a hassle.
    Besides that, we loved the room and the history behind the ship.  Had drinks a few times in the Observation Bar, very good dirty martinis, although slow service.  Had dinner Friday night at Chelsea's Chowder House, it was great (see separate review).
    All in all a great weekend get away!!

    04/08/14 | Link | Rating: 4.0
    191. Tonje B.
    The hotel is ok, it's too far from anything else. They're charging 15 USD extra per night!! It's a service fee that includes wifi that doesn't work! I've tried in the room and in the restaurant.. And some other stuff we didn't use! That's alot of money for nothing extra! No phone signal in the rooms, alot of waiting for the staff. Overall bad service and they charged us too much for the parking. Stay somewhere else.

    14/07/14 | Link | Rating: 1.0
    192. Michele L.
    I had a conference nearby and we decided to spend the night on the Queen Mary. We went to the Princess Diana event and it was half price for guests. Then we had happy hour at the Observation Bar. Great house made kettle potato chips and $5 glass of wine. We walked around and most of the stores are under renovation but went to the 2 open gift shops. Chelsea chowder was closed at 7pm so we had to eat at the promenade cafe. The spicy pasta was good and the service was very good even switching the type of pasta for us. The twin outside cabin was spacious and the beds were comfortable. It's not luxurious but it was fun, clean and comfortable. The only caveat is that there isn't a lot to do other than the exhibit, a tour and to eat and drink. Which was fine with us. We would come back and enjoyed ourselves.

    28/01/15 | Link | Rating: 4.0
    193. Arlene A.
    Don't bother to book a room here!  I checked in earlier and was given a room with a queen bed and a twin in another room. I then got an email with a charge of 918 for tonight and tomorrow night. WTF? I went to the desk and learned that they added 75 per day for "incidentals" which would be refunded if I didn't have "incidental charges". There are also taxes and parking and hotel fees added which make my total 768 for just 2 nights! So, I said if I'm being charged up the butt, give me the room with 2 queen beds that I'm paying for. We were moved to such room, now we're freezing, even with the dial cranked up to 85. I called the front desk and was told that the temperature is not controlled using my room dial. It is controlled in other sections of the ship.  The desk clerk assured me that he would tell the engineer. That was 2 hours ago and it is still very cold in here.
    Don't waste your money! Yes, the 768 included 2 Harbor Haunt passes, but come on....I could get a much nicer room with adjustable air temp, a refrigerator, a pool and spa, and polite desk clerks for half this price. And did I mention the paper thin walls? I thought I was treating my son and grandson to 2 nice hotel nights. We are all trying to warm up. I don't look forward to having to pay for meals here on top of everything else. I will never stay at this hotel again.

    24/10/14 | Link | Rating: 1.0
    194. CeCe L.
    I would like to start this review by saying that I have worked in the service industry, worked in a highly tourist traveled area of the service industry, and have worked holidays in said industry. I always try to be patient and give people the benefit of the doubt, but- days later- I am still a little upset over the trip to the hotel. This review will come in two fold- 1) issues I believe others should be aware of before booking their trip. 2) personal issues I encountered that created unnecessary stresses during a vacation.
    1) Be aware of many extra charges! As I paid an additional 50% of my room price on top of the room itself for "fees", I assumed those fees would include incidentals and parking as well, since taxes are only about 10%. They do NOT! You will be charged another $18 for overnight parking. You will also receive a $75 "deposit" fee for "average use of incidentals" if you use a debit card. Using cash will be an additional $100 deposit, which you will receive back at check out. Be also aware of small print on EVERYTHING. The small paper pamphlet left in your room to describe the hotel is an additional $5 should you decide to take it with you. During my check out I also heard three separate parties complain about an additional "breakfast charge" on their bill. I did not get that package, so I am only talking from what I heard, that there is a package with "breakfast", but for some reason there ends up being a charge that was more than advertised. I understand certain fees that people skip over, but this seems a bit much to me.Vacationers to be on a budget so I just want to make sure that other people know how many additional fees they will come into contact with to budget accordingly.
    2)  The hotel is obviously a high tourist attraction, with every little repeat business. The employees seem to know that all too well, and let's just say...they don't put any effort into making you feel comfortable or appreciated. I wish i could go into more detail, but there is only so much room. EVERYONE from hotel clerks, to bar managers, to maids were absolutely horrible. Rude, no courtesy or respect for the people staying on board, no sorry for wrong doing, no manners, no common decency, no regard for the people that are paying to stay on board. Horrible. I left far more stressed out than had i stayed home and worked instead!

    I stormed out and will not be returning or recommending this place to anyone that I believe deserves an ounce of common decency or respect.

    Its too bad, as I wanted to make plans for a rather large party there since the decor and tours are fun, but not now, not ever. No thank you!

    the only reason there is a star at all is the fact that if you stay on board, the tours are heavily discounted and we enjoyed two of the haunted tours that we hadn't planned on because of it!

    PS- Ms Mary Q that responds to these reviews with the "you know what" in negative reviews- That is exactly what I am talking about. Manners Ms Mary Q, they work!

    28/05/14 | Link | Rating: 1.0
    195. Ann A.
    We had a ball staying on the Queen Mary for our anniversary!  We got a special flash deal for cheap! The parking is $17... eek! So fun to walk around the old ship and imagine the glory days while seeing the Long Beach skyline. Our room was comfortable, clean, and neat!

    19/09/14 | Link | Rating: 5.0
    196. Diana R.
    Okay so prior to our check in 6/1/14 I decided to do a little yelp research. After reading the numerous negative reviews I felt pretty discouraged.  Broken outlets, no AC, rude staff members...yikes!! I warned my sweetheart about the "we woke up in the middle of the night gasping for air" complaints, so we decided to upgrade to an ocean view room with opening portholes. Maria, the woman at the front desk who helped us check in, was lovely and helpful. Off to a good start. We get to our room, open the door, and sweet angels sing. We fell in LOVE with our room.  We opened up the two port holes right away to let that ocean breeze in and gaze at the gorgeous Long Beach sky line. The view at sunset, at night, and in the morning was levels of amazing. Our king sized bed was perfect for my 6'2 boyfriend and I, plush and comfy. We got to watch the DODGER game from the comfort of our bed! All the outlets worked, and our room was quite the opposite of stuffy.  I enjoyed the free wifi on my phone! The bathroom was clean. The whole room was clean!! We woke up with crisp ocean air flowing through our room. Our experience was beyond whatever expectation I had and my only complaint was that we didn't stay longer. I hope to be back for my birthday weekend this month.

    02/06/14 | Link | Rating: 5.0
    197. Isabelle A.
    The room was great! So much to learn and just enjoy the history of the ship's "staterooms". In our suite the pullout couch was even very comfortable. The bathtubs were amazing and the toilet was very unique. DONT even get me started on the View!! AMAZING!

    24/07/14 | Link | Rating: 5.0
    198. L L.
    The most romantic place ever! Loved it :)

    02/11/14 | Link | Rating: 5.0
    199. Erika C.
    We thoroughly enjoyed our visit to and stay on the Queen Mary. The self-guided tour and displays located throughout the ship are very interesting and informative. You can see so much on your own that, unless you're really a fan of guided tours, it's not necessary. We walked around in the evening for about an hour and a half, peeking into rooms and looking at displays, and did the self-guided tour with headphones the next morning, which took about 2 hours, and felt we had seen quite a lot on our own, and for no additional cost as a guest. I noticed several people cleaning the ship at all hours, even after dark - mopping down the deck or cleaning surfaces. We had evening drinks and appetizers at the Observation Bar and lunch at The Tea Room, and both were wonderful. The room was beautiful - those who say the place is outdated or unclean are probably accustomed to staying in modern hotels and don't understand or appreciate the ambiance created by having fabulous art deco light fixtures, built-in dressers and porthole windows. The room oozed character and I thought it was extremely clean. The bed was big and very comfortable. The only reason I can't give it 5 stars is because the walls are VERY thin and you can hear anything above a murmur from the next room. We were very fortunate to have mostly considerate and quiet neighbors, and so got a good night's sleep. But if you had jerks for neighbors then you probably would be very frustrated. There are placards in the room to remind people of the thin walls, but bring earplugs just in case and you should be ok. Overall I was very pleased and surprised, because I guess I expected it to be a little schmaltzy and Disney-land'ish, but it wasn't. Strongly recommend!

    06/04/15 | Link | Rating: 4.0
    200. Jason R.
    Worst way to spend my money. Went to an event this past weekend on the queen Mary. I live far away and had to book a room. It was my daughter and myself as guests. The event was good and we are glad we participated. The room experience was terrible. First of all the prices were beyond ridiculous. Here is a list of extra charges ragged on to the room
    $4.47 long beach tourism assessment
    $.10 ca state tourism assessment
    $17.88 facilities fee ( do know what that is )
    $17.00 parking fee ( even if you get a room )
    $149.00 room fee with event discount

    The room was not up to living condition standards. Dirty and broke down.
    The walls are paper thin. The couple next door had sex off and on all nigh and I was very embarrassed for daughter who was in the room with me. I font fault the couple. After all they should have their privacy. But I could hear them whisper. Very uncomfortable. No sleep that night at all. Had to keep the TV turned up to keep my daughter from blushing.
    All in all a waste of my money and time.
    Now I find I have an extra charge on my credit card and every time I call I get the run around a promise that someone will call me back. I will never stay at the queen Mary again. I will also vote to not keep our events there.
    Stay away you will be disappointed!

    24/11/14 | Link | Rating: 1.0
    201. LB W.
    The Queen Mary is a wonderful adventure stay full of historic accents. If you approach it with a sense of adventure and appreciation for history over shiny-ness, you'll set the right expectations. The toilet handle in our room and other things were antique (which was very cool), and yes, there was sometimes a slight sewage smell in the bathroom. But it was slight, and it's because it's a ship! We loved our King Deluxe room overlooking the harbor on the Main Deck.

    05/02/15 | Link | Rating: 5.0
    202. X-mas O.
    if your not staying in hotel and just for the day, you can pay $10 for parking with AAA membership! And 20% off of some tours.

    23/09/14 | Link | Rating: 4.0
    203. Russell S.
    Cute hotel with a lot of nostalgia. I enjoyed my stay and had fun with the history.

    06/03/14 | Link | Rating: 4.0
    204. Sherry M.
    Stayed here in November for my husband's birthday. The room was nice, clean and big. The king size bed was nice and comfortable. The shower was clean. We had a nice stay.

    14/11/14 | Link | Rating: 5.0
    205. Chris H.
    Four stars for the experience. We had a great window room staying in the "PHINNEY SUITE". Room was spacious and very rustic. You could tell there was a lot of history there, especially when you had to use the toilet. Super annoying holding the handle, but also very humerous cause you know they're the original toilets from the 1930's. The showers were equally as old. Four knobs was strange to see. Two for hot and cold salt water, then two for hot and cold fresh water. Salt water doesn't work anymore, but it's pretty cool seeing that's how it used to be. I have no reason to come back for a while, but i highly recommend everyone gives it at least one shot

    31/03/14 | Link | Rating: 4.0
    206. Samantha A.
    I stayed at Queen Mary around 2 weeks ago, and I was not planning to write a review if it weren't for the horrible, horrible customer service rep I spoke to while complaining about the $75 (per room/ per night--so if you book 2 rooms for 2 nights, they will take out around $300) they put on hold from my debit card even days after I already checked out.  They also have a bunch of "hidden fees" they hit you with.  My tip: make sure you have around $100 at least more to spare on top of the booking fee you paid for your room, and always ALWAYS check your bill.  We were charged an extra $14.95 facilities fee, which they specifically mentioned included Wifi (on top of Long beach taxes, occupancy taxes, etc) and on the final bill, we were charged $9.95 for Wifi!  I called and they took it out right away.  I bet people who don't check their bills just get charged for that.  So I told the customer service rep that I was disappointed by my stay and that they should mention ALL their fees upfront next time.  Guess what her reply to me is? "THEN DON'T COME BACK AND STAY HERE AGAIN!" before slamming the phone.

    Even if they didn't tell me that, I wouldn't have come back anyway.  One night was enough.  It's a decent stay, but not worth the price.  I planned on staying here because I had a short vacation, and it would be nice to stay somewhere waterfront on a budget, but I ended up paying so much more and would've gotten to stay in a waaaaay better waterfront accomodation without the stress and the insults.

    I wrote a review on Tripadvisor (even created an account just for that), and this is a snippet of the response I got from Queen Mary: "You have to pay for parking - being from San Fran - you should be used to that - unless you are not really from San Fran - is Samantha A even your real name? :) "  What bullies!  Just letting people out there know what kind of customer service you will be getting by staying here.  And just to be fair, read both good AND bad reviews.  See if it's worth your while.

    26/06/14 | Link | Rating: 1.0
    207. Louie B.
    The Queen Mary hotel is a must stay if you live in the Los Angeles area. The boat is an icon and staying aboard is an interesting experience.

    The Queen Mary hotel does float but you will not be able to feel the ship rock back and forth when you stay aboard. Personally, I think part of it is stuck in the mud or something.

    The rooms were awesome and they all have the little porthole windows that you can look out of. The rooms have a very old school vibe to them which is great.

    On this day I got there early and we explored the back of the boat and gave ourselves a self guided tour and this took us a few hours and was very fun. The next morning we got up early and spent another 3 hours or so exploring the front of the boat. This is one huge boat and I would say that it would probably take 5 hours to check out all the nooks and crannies that are open to the public!

    14/09/12 | Link | Rating: 3.0
    208. Airene W.
    While the accommodations itself are just your basic average quality, the walls are ATROCIOUSLY THIN! I get it, it's an old ship, but this should have never been converted into a hotel. We finally got tired if listening to the neighbors tv and conversations. It's as if there were no walls at all. We left the hotel at 1am, after three consecutive horrible nights. NO  NO NO thanks!!

    06/09/14 | Link | Rating: 1.0
    209. Laura H.
    I am getting more frustrated because I was told someone would be contacting me again and no one has even though I keep emailing your company.

    29/08/14 | Link | Rating: 1.0
    210. VJ M.
    Stayed at the Queen Mary Floating Hotel, ate several meals there, and took an evening haunted tour. The desk staff was friendly and willing to help but didn't know a lot of local businesses to recommend.
    Plusses:
    -Even at $165/night the Queen Mary represents an affordable option in the area along Ocean Blvd in Long Beach. For example the Hilton, Renaissance and and Westin all start at $300 a night.
    -Historic history; memorable one time stay.
    -Rooms are plentiful.
    -Suites are large.
    -Several dining options on board.
    -Loved the Diana Tea Room - Loved my waiter even though the one at the other tables was an officious oaf who was hard to ignore from my little happy table.
    Minuses:
    -Isolated location - if you fly in - then you have to get a taxi to get to Pike Street and eateries and services
    -Dining: expensive - My tuna fish sandwich (absolutely mediocre) and a single glass of wine was about $33. While I'm willing to spend freely for the unusual tea experience, once I come back down to the nitty gritty of a basic meal, I'd like to be able to have a light lunch or dinner for less than $15. The only option on board would be purchasing a pre-made sandwich at Starbuck's for $9.00 + taxes.
    -My suite had a "kitchen" but it amounted to a ratty wet bar with a small sink and a lopsided mini-fridge. All the kitchen allows you to do is to save leftovers in case you had any while on board.
    -Historic rooms are sometimes just old. My suite, the Churchill Suite, wasn't haunted (a good thing) by Churchill but definitely could use some new carpeting and an airing out. Musty!

    Overall, definitely a fun novelty for a night or two with a GREAT view of the downtown Long Beach area and the water front. I would stay there again if necessary but it would not be my first choice due to age of property/rooms and isolation from the rest of the downtown.

    04/11/14 | Link | Rating: 4.0
    211. Jaime H.
    This is a beautiful ship. There is lots to explore and it has an interesting history behind it. With that in mind, I booked a night for my boyfriend's birthday. The customer service was excellent. The room had a great view of the harbor and downtown Long Beach. The working portholes added a nice touch to the room. Also, the bed was super comfy with nice clean white linen. My only gripe is that the rooms could use a serious face lift. I understand that the ship is old and preserving its historical value is important, but a little TLC would go a long way. It was great to experience staying on the Queen Mary, but once was enough.

    29/08/14 | Link | Rating: 3.0
    212. Bill M.
    I complained to the commodore at the queen Mary about my stay. He sent me a survey email and this is what I wrote. Still haven't heard anything back so I'm posting it here:

    I booked this room to be part of a memorable evening with me and my girlfriend on the night of our anniversary. Was it memorable? Yes, but not in a good way.

    We are both very busy people. We don't see each other much and value a good nights sleep. That is the reason I booked a hotel for our anniversary night: to get a good nights sleep. I also wanted it to be at a special place, so I chose the Queen Mary.

    We checked in and the room was fine. I had requested the harbor side for a nice view, but somehow that got lost in the reservation. Strike one.

    My girlfriend stubbed her toe on the raised doorway leading into the bathroom. There are two small stickers on the door 'alerting' you, but I'm sorry, these just look like stickers that some kid may have left up. There should be caution tape or something that's much more obvious alerting people that there's a 2" step up here. Maybe little ramps on each side? Strike two.

    Now both of those aren't that big of a deal, but worth mentioning for the overall experience. The main problem is what happened at 2:30 in the morning. First off I had trouble getting to sleep. The room was too warm for me. The AC didn't seem to do much and there were no fans (working) in the room. I experimented with the windows open and closed, but it didn't make a difference. So I get to sleep around 2am finally. 2:30 rolls around and suddenly there is a loud alarm that's blasting in our room stating that there is a fire on our floor and we must evacuate immediately. It's super loud and frightening. And at this point I've received half hour of sleep. We grab our things and evacuate the boat, along with many of the other guests. As soon as we get off the boat, we are told we can return. 'The issue has been remedied.' is what was said. I'm beyond livid. All I want is a good nights sleep...we go back to the room and I tell my girlfriend we should just leave. She's too tired to grab everything again, check out, get our car from valet, then drive 45 minutes. So we decide to stay. This is strike 3 and 4? Maybe 5 due to the time of night?

    So we finally get back to sleep around 3:30am. Then around 6am, the exact same thing happened again. Suddenly there is a loud alarm that's blasting in our room stating that there is a fire on our floor and we must evacuate immediately. This can't be happening again can it? Yes, it can and did. We get out of the room and make our way to the exit and they say everything's fine again. 'The issue has been remedied.' At this point I'm so tired that I can't leave, even though I really wanted to. So we go back to the room again and we finally get back to sleep around 7am. Strike 5 and 6? or 7 or 8 depending on the time of night...

    Then at 9am we are woken up by about 40 kids outside our window yelling and screaming and playing...doing what kids do. But they were there for some kind of tour and this was the waiting area. Outside our window. Seriously. After being woken up twice already by fire alarms, now there is a playground right outside my window. Had I been given the harbor view like I requested, this wouldn't have happened. Strike....I don't know anymore.

    It was pretty much the worst experience I've ever had at a hotel, and I've stayed at many. It saddens me to have this kind of experience at a place that has such a prestige to it. Not what I was expecting at all. I never would've booked this room had I known I'd only get about 4 hours of sleep...I would've saved my money. My girlfriend posted a negative review on yelp and was answered quickly..but all the commodore wrote back was (abridged version) "Thank you..sorry..please be patient."  This doesn't work for me. I would like to know what will be done about this. I got a deal for the room through Orbitz, but honestly I don't feel the Queen Mary earned any of the money and I would like it back.

    15/08/14 | Link | Rating: 1.0
    213. Ken N.
    Yes, it's an historic ship. No, I'm not trying to compare her to any of the new super ships that I've sailed upon. For room size, the rooms exceed a standard hotel room and the antique styling was very reminiscent of a European stay in a centuries old hotel. That's where the comparison ends though. The hidden costs of taxes, fees, parking and other surcharges exceed 35% of the room charge for each night. The front desk service was one of checking you in and sending you on your way...any where as long as it was with someone else. Numerous time we asked some very simple questions about events on the ship or where we could find something. Not once did we get good information from them. The second evening event was their "Rock the Queen" concert featuring 5 tribute style bands and a karaoke band. Most "information" people working for the hotel had no idea where to buy tickets, how to get the discount tickets for those of us who attended their Bacon Fest (see my review on that fiasco) or even what time or location any of the bands were playing at. Seating was so limited at the inside venue that about a quarter of those in attendance sat on the floor. My wife and I did.
    Finally, it was all capped off with the fire evacuation at 1:26am. I certainly have no problem with the automated system that very well could save lives. However, I never saw nor heard any hotel personnel talk with us about what happen. No general announcements. No visible person to even go ask questions. No one. We had reservations for the brunch on Sunday morning, but opted to check out early. Their TV check out system was down, so I stopped by the front desk to let them know I was leaving. When I also informed the girl that I was no longer using my brunch reservation, she ask if I was going to call and let them know. I had to tell her that no, that was now her responsibility. It's your system and it's down, so you handle it if you care. I would never go back the Queen for anything short of someone else's wedding.

    03/08/14 | Link | Rating: 2.0
    214. L J.
    Friends had raved about their experience staying on the QM. Our experience was mixed.  Our room, which looked posh in the photos, was pretty frumpy in person. Much of the ship as shown on the website was closed, some for refurbishment, some with no explanation. We were booked into a mini-suite near the elevator, but were "upgraded" to one at the absolute back of the boat, so my father had to hike with his walker probably the equivalent of several blocks each time. The ships history is very interesting, and the ship itself as well, but much of it is only open to view if you pay 35$/pp for a tour (impossible for anyone with mobility limitations)  We were able to sneak into one of the ballrooms which was left unlocked. Food in the ships restaurants was mediocre and overpriced except lunch in the Tea Room which was pretty good, tea was excellent and service impeccable.  Worth doing for the experience, just know what you are getting into. Make sure to ask for a room on the water side, or you will have a view of the parking lot.

    07/02/15 | Link | Rating: 3.0
    215. Perry P.
    The Queen Mary Hotel was the destination for our wedding weekend event.

    If you are looking a location to have a beautiful and elegant affair (especially if you love ships and/or the ocean), look no further! The Queen Mary not only boasts a great nostalgia for the ocean liner's history but also caters to your every need when planning your event.

    We signed our contract with The Queen Mary 14 months in advance. Since we booked so far in advance, we were unable to answer all the questions they needed of us for contracting (number of hotel guests, etc.) - things we just couldn't logistically answer - but the staff helped us every step of the way. Our onboard event coordinator, Jacqueline, was incredible. If you book early enough, she may not be able to get back to you right away (she always will though), but once you are within the two months until the event, Jacqueline is all over your event! She, in fact, helped us through many problematic situations that we had with the external coordinator we hired as our on-the-ground contact, since this was a destination wedding for us. Any communication issues we had were because of that external coordinator, and Jacqueline and the entire Queen Mary team worked brilliantly to help us make our dreams and requests a reality. The room block team and catering teams were equally as impressive, even meeting with us in the week before the wedding to ensure every detail was covered...so much so that we even brainstormed new ideas that fit perfectly with our event and were pulled off masterfully.

    We utilized the ship for rehearsal dinner, ceremony, reception, and hotel accommodations, and we are so happy we did. Having everyone in a one-stop location made for one of the greatest party weekends that any of us have ever attended, and we look forward to making the Queen Mary a destination we will visit frequently throughout our married lives so as to always remember the greatness of that day.

    20/11/14 | Link | Rating: 5.0
    216. J.D. B.
    Stayed here just a while ago and I noticed my room was pretty neat with all the old decor and fixtures. My bed however was covered with this black dust particles and so I called the front desk and a maid came up and said it was 'soot' from the pipes. I am very displeased. The room cost was pretty expensive and I was anticipating at least something standard if not and most importantly, clean. My boyfriend and I got moved rooms which took a long time and killed about an hour of our stay.

    We also got room service and ordered food but our silverware was somewhat dirty. Wiped it off with a napkin and it was fine, but still expecting better service after our room change.

    Commenting on the rooms, theyre pretty compact with a bathroom next to the entrance door, large comfy bed, and a seating table as well. Depending on your room, get two window views of the ocean harbor or parking lot.

    The only good service we got all day and the highlight of our stay was the Sir Winston restaurant. The manager J.B. Gave us a table last minute which was generous considering our stay wasnt that great.

    08/11/14 | Link | Rating: 1.0
    217. Chris G.
    There isn't much else to do other than write a review while I sit gridlocked outside the Queen Mary trying to park for my hotel reservation. They very clearly do not have the infrastructure necessary to simultaneously support both the hotel and Halloween business. I feel bad for all the guests trying to stay at the hotel. Oh wait. That's me.

    03/10/14 | Link | Rating: 1.0
    218. Dale D.
    Growing up in SoCal, I always wanted to stay on the Queen Mary.  Last month, I finally did when my sister got married nearby.  I was very disappointed.  We upgraded to a room on the ocean side when we checked in and regretted it.  First, we weren't told that it was right under a restaurant so it was very noisy until they closed.  Next, there was a poop smell when we first visited the room.  Apparently, the last person who used it didn't flush all the way.  Then there was a false fire alarm at 1 am (not their fault I suppose).  Lastly, there was an extra bill shoved under our door for parking for $17 per day parking fee and $15 per day facilities fee that wasn't explained to us when we checked in (we stayed 2 days so it added up).  I suppose it was somewhere in the fine print agreement that I signed.  Oh well.  
    Not everything was bad though.  If you stay there, you get to roam around most of the ship.  You also get to stay in a vintage cruise ship and that was neat.

    07/12/14 | Link | Rating: 1.0
    219. Algo R.
    My family and I stayed at the Queen Mary Hotel and was wowed by the character and historical significance of the ship. Paul Yuhico Lim, one of the managers, was very professional and hospitable. He made our stay extra special. The suite was very comfortable and had a connecting room for our two daughters. On their beds were Queen Mary tumblers and goodies that the kids loved!  My husband and our kids also did the Ghost Tour which was a lot of fun. At that time, tour was not too scary for adults, but it was for the kids. However, I did feel a little something strange when we went down to the very, very bottom of the ship. Read more about it online then I got really scared!  The location is very convenient to the Shoreline Village and to the restaurants nearby. Loved the hamachi sushi truffle at Octopus Japanese Restaurant, and the nutella pizza at Michael's Pizzeria. All in all, it was a great mini-vacation!

    25/02/15 | Link | Rating: 5.0
    220. Anna M.
    I recently had the pleasure of taking my teenage daughter to the Queen Mary for an over night trip. It was a first for the both of us. We arrived a little early and was happy to find out we not only could check in but were able to get an upgraded room for $20 more. So happy we did because the view out of the port holes were amazing. The person checking us in was very friendly and helpful.

    Note! If you are looking for  a  really modern fancy room you won't find that here but for good reason. The rooms are meant to be fashioned as they were when the Queen Mary was in its hey day. Needless to say the room was very comfortable  and clean.

    Was very happy the tours are offered to hotel guest at a good discount and we took advantage of that by taking the history tour and the ghost tour ( not the theatrical one) both tour guides were very good and were willing to answer any questions. Keith was especially funny. We also did the sub tour. We ate at the Promenade Cafe which had good service and the food though a lil pricey was pretty good.

    Overall we had a great experience on the ship and was very happy with our visit. Even my teenager loved her time there.

    11/07/14 | Link | Rating: 4.0
    221. Elisa A.
    Pretty amazing historical piece to witness! We stayed the night for a wedding we attended! It's obviously out dated but it is not meant for luxury. Paranormal activity was to be expected. The only thing that occurred was during the reception of the wedding my phone literally was playing music out of no where. No apps were on to have the music played. It wouldn't turn off until I powered my phone completely off. Weird!

    On a side note...walls are super thin. You could hear everything! "Oops" lol!

    Other than that, it a must see!

    24/03/14 | Link | Rating: 4.0
    222. Cassandra V.
    This was an interesting stay. We stood in a single room with a king bed.

    The bed was okay and the size was a bit small, so similar to taking a cruise. The rooms are renovated -sort of. I appreciate that they wanted to keep the historical integrity of the ship and the room, but it seems like they just plastered wallpaper, painted, and brought in a new bed.

    We had a few issues - we couldn't plug in our electronics. There were two power outlets - one in the restroom and one next to the bed. The outlet in the room couldn't hold in our charger and kept falling out. I also couldn't charge my laptop because it was a three prong, and the outlets only had two slots.

    Our toilet also broke. I love the look of the old toilets, but man, it was difficult to flush. The flushing mechanism was in the wall separate from the toilet. It kept running so we asked for maintenance to fix it. They came by and it stopped, but when we tried to flush it, the lever broke off the wall! We had to call maintenance again to fix it.

    Lastly, the hotel had waters and a program of the history of the ship available. To buy.  They had two small bottles of Fiji water for $3.50 a piece! You can also take the program about the boat home for $5. No thanks! I'll go to 7-11 and get the same bottle of Fiji for $1 and info about the ship online. For FREE.

    I would have given the Queen Mary Hotel a 2 star rating, but I gave it 3 stars because you can explore the ship in the middle of the night. We were able to go the outside on the ship, see the historic fire department room, the ballrooms, and go to the different levels of the hotels. I really loved seeing the architecture and reading the tour stops on my own.

    If you love history, you have to stay here at least once. I am glad we went to check it out for a night, but I don't feel the need to come back here again.

    22/05/14 | Link | Rating: 3.0
    223. Michael S.
    If you love old ships and nostalgia more than modern amenities at a reasonable price, this is your spot to vacation in Long Beach.

    Things it has:
    *A unique setting
    *A lot of parking
    *Inexpensive (for a hotel in Long Beach and pretty safe place to park your car)

    Things it doesn't have:
    *Air conditioning
    *Wi-Fi
    *Refrigerators in rooms

    If what I write above suits you, then make an informed choice.

    05/11/13 | Link | Rating: 3.0
    224. Enkhzul A.
    Very bad. We paid 600$ but employees are very rude. They're ruined our night. Don't go this ecpensive but awful hotel.

    16/12/14 | Link | Rating: 1.0
    225. Brian D.
    Extra fees of $52 for one night's stay (taxes $20 , parking $17, facilities fee $15).

    Cool to be onboard.  Don't expect luxury,  just a clean room with old (original) fixtures, part of the experience.  

    Four stars for the uniqueness of the accommodations, one star for extra fees.

    31/07/14 | Link | Rating: 3.0
    226. Don E.
    First off, we love staying on the QM and have been doing it for years and will continue to do so.  As for you first timers. The walls are thin.  Remember you are on an a ship that was built 80 years ago.  It was a more polite and respectful time without TVs and radios in every (any) room.  So be kind to your neighbor and keep the volume low.

    The rooms are actually pretty reasonable compared to other hotels in the area, BUT I have a feeling that they would put a fee on the air we breathe if the could.  Unfortunately, over the years, we have seen the amenities go down and the fees go up.  #wheresthecoffee? #15bucksforroomservicecoffeeWTF

    01/08/14 | Link | Rating: 4.0
    227. Alisha R.
    I had such a great time for the one night I stayed on the ship! The rooms aren't all that but the experience was great! The self guided tour was fabulous and I was able to do both Ghost of Legends and haunted encounters tours which made the trip! While ghost of legends is meant to scare you, Dustin the group leader was perfect for leading that kind of tour. The haunted encounters is about an hr and my friend and I were the only two for the time slot. Tristan, our guide was amazing! Very knowledgable and took his time answering questions. The cafe was nice and quiet. Overall, great time!

    21/05/14 | Link | Rating: 5.0
    228. S. G.
    We were a little discouraged with the packages and the romantic package was so simple it was not worth it. :-( they over charge even just for water. There was not that much to do And not much included in package. It's a beautiful but hotel is overrated. Not what expected.

    06/07/14 | Link | Rating: 3.0
    229. Edward L.
    Came and stayed for a friends wedding. This is the second time I've stayed here, this time in a mini suite, and loved the décor and the history on board. The comfortable  beds were also a huge plus!  I'll definitely go back again soon!

    15/03/15 | Link | Rating: 4.0
    230. Zach P.
    As a LB native, I really want to see the Queen Mary succeed.  But the hotel, just like the rest of the boat, seems to not live up to its expectations, especially for the amount of money that one can spend here.

    I had never stayed at the hotel, and in the last 30 or so years, I've never really heard anything positive about it.  When a Groupon Getaway came available, I had to check it out for myself.  

    Initially, everything went well as far as check in and service.  We got an upgrade for only $20 from the inner stateroom with no windows, to one with windows.  The room was small, but expected.  Like everything else, the room seemed worn and needed of a makeover.  The bathroom was especially sad as wallpaper was starting to peel and a really bad caulking job around the tub.  The experience with the shower was just god awful.  Something was wrong with the valve since you got full water pressure at full hot water, but then the water pressure would drop as you added more cold.  

    There isn't much for amenities in the room.  No coffee.  Water is $3.75 a bottle.  There is a flat screen TV and the bed was comfortable which is the highlight of the room.

    It looks like they are in the process of renovating their rooms.  Hopefully things will improve.  The Queen Mary has a lot of history and potential and we should not be cheated.

    23/01/13 | Link | Rating: 2.0
    231. Sean L.
    I stayed here to attend a business meeting.....  Oh my!  Great historical place to visit but book your overnight accommodations elsewhere!  The rooms are in desperate need of massive renovation.  The room was old and outdated. The service was very good and I would certainly go back for the day to tour the entire ship....one day.

    10/05/14 | Link | Rating: 2.0
    232. Angelica E.
    Paper thin walls in rooms, but front desk offers ear plugs to guests. Breakfast buffet is small but includes beverages, for $15 pp. parking is $15 per night. We liked touring the ship and the museum. Next time we'll bring our kids. It is an interesting hotel. Just be aware of the extra expenses like parking, breakfasts, lunch was a chicken sandwich for $12. It adds up.

    24/12/14 | Link | Rating: 4.0
    233. Geri S.
    I really wanted to give this hotel a 1 star but because the rooms itself were fairly decent in size and kept up considering the age of the ship, I decided to up the star. No a/c. The rooms are stuffy!

    Took our 2 young boys at the time. Thank goodness the rooms were big and we're small people. In the middle of the night, we woke up gasping for air.

    I think the hotel needs to provide customer service training to the staff. We were here 10 years ago and the front desk were just "rotten." After reading some of the current reviews, I realize, it seems not much has changed as far as customer satisfaction which is somewhat unfortunate.

    This hotel is not as affordable as most may think. So, if your customers are going to pay good money for a hotel that's not even close to a luxury hotel, at least have the decency to train or hire decent and respectful people.

    16/11/13 | Link | Rating: 2.0
    234. Lee L.
    my wife and I got married at the Queen Mary and we loved it! The staff were awesome. very professional and accommodating. we stayed at the Windsor Suite. very spacious and luxurious. Outdated which adds to the historic feel. it was mine and my wife's first time at the Queen Mary and we fell inlove with the place! No paranormal experience during our stay... well maybe...there were a few moments during our wedding reception that i don't remember. The ghosts of The Queen Mary might have made us blacked out...... or could've been the alcohol. lol Thanks to our bartender Lourdes for making everyone liquored up and happy! also Thanks to Jacqueline A. for making our wedding seamless and keeping us on track the whole year! The food is amazing! they were not lying when they said it is award winning!

    The Queen Mary is a MUST visit!

    13/05/14 | Link | Rating: 5.0
    235. Michael S.
    I went to an event there the other day. The ship was pretty cool but the catering was awful. The food was severely overcooked & rubbery. The hospitality staff was really friendly & helpful though. Aaaaand I know this is weird but the coffee was really good.

    11/11/14 | Link | Rating: 3.0
    236. Andrea G.
    I stayed in one of their "deluxe suites" which had a queen bed and a separate little living room. It was cute and tiny. Not quite worth $279 a night. The room wasn't very clean tho. Sheets had stains, hairs on floor in bathrooms, trash on side of bed on floor, tv remote had crust on it, phone had ear sludge on it-just gross in general. The ghost tour was dumb. Such history and actual ghost encounters being ruined by what I can best describe as a Halloween attraction type tour like you'd get in any old haunted house. It really deserves two stars but I give one more because the brunch was freaking amazing!

    14/05/14 | Link | Rating: 3.0
    237. Tom G.
    My wife daughter and i stayed on the Queen Mary this past weekend and we very
    much enjoyed our stay aboard!The ship is very unique and the staff was friendly.I took the haunted tour they offered and the tour guide Brandford was both funny and a great story teller.Is the ship haunted?I don't know but I will say that I'd love to stay there again!

    09/09/14 | Link | Rating: 5.0
    238. Jessica n.
    I stayed here a few days ago for one night to celebrate my birthday.  

    The room was very spacious, bed was comfy, but I did not really expect a toilet that leaked overtime I flushed it.  No big deal though, it was maybe 5-10 drops with every single flush. The walls are VERY VERY thin, so thin we could even hear light conversation from the room next door.  By 1am, when I was sound asleep, other guests arrived in their room and were drunk and noisy!  I let them yell and such for about 10 minutes then they started to play party music!  That was the last straw, I had to call the front desk and make a complaint.  Thankfully, right after I hung up, the front desk clerk called their room and asked them to use their indoor voices.  But since the rooms are really light, I heard the guests talking shit about the person who snitched on them (aka ME).

    The room was  booked online through the Queen Mary website and had the Bob Hope Promotion that gave us 4 free tickets to selected Day Time tours.  That was awesome, we selected the Ghosts and Legends Tour which was pretty scary/creepy, and the self guided tour of the Scorpion submarine.  

    I did buy tickets to for the Ship Walk which started at 8pm.  We literally got there at 8:02 because we got lost finding our way from Sir Winstons Restaurant.  By that time, Passenger information was closed, no one was to be found, no tour looked like it was leaving and I was in a panic.  Found a girl walking away who told us to go to the Promenade Cafe but when we got there, the workers in that area had no clue why we were sent there.  We ended up going to the front desk who were NOT helpful at all.  The girl who helped us didn't know what to do, the other girl asked her to call Attractions, but no one from attractions was on the radio.  The girl asked her manager what to do, but she pretty much came back and said "Sorry there's nothing we can do".  Yea I understand that we were 2 minutes late, my fault, but those tickets were $39 each and I do not like throwing my money away.  I am a pretty emotional person too that I could barely talk to the girl.  I even started crying at the front desk and went to the room to continue crying.  Luckily 30 minutes after this fiasco, my husband decided to go out and try to fix it, and found the tour group wandering around and we were able to join.

    I highly advise management to up their game.  My experience with the hotel could have been better.  Many other managers at other establishments would have apologized and offered the same tour the following day but in my case, the manager never came out of the office, and pretty much told the girl at the front desk that we were shit out of luck.  Horrible!

    The only reason why I am giving 3 stars is because of how the guy addressed my noise complaint and for the 2 tour guides.

    02/11/14 | Link | Rating: 3.0
    239. Jonah O.
    I'm a native of Long Beach and I've been a huge fan of the Queen Mary since I was 9 years old and I'm a vintage nouveau type of guy today.

    I spent the night for the first time for my 50th birthday on November 30, 2013, and over all was gland I did. The QM... as an attraction to see... I'll give it a 4 star rating, but to spend the night as a hotel guest I currently give it only a 3 maybe 2.5.  I do feel a close romantic like relationship the QM, but I have to be honest about the "average" at best, over night stay in room A128.

    While the overall QM experience for "the day" is a not to be missed experience in Long Beach with a nostalgic, beautiful and wonderful time on a vintage ocean liner, more detail needs to be spent for the in room experience. I feel the prices were a bit over priced for what I got.

    For example; the lighting in the room was mixed with the nice incandescent bulbs that shine that old school warm colored yellowish light, while some of the other lighting in the room was that ugly long florescent light bulbs that emanates that brighter and more stark ugly white light that makes the area it lights up look cheaper and real ugly. It totally ruins the vintage ambiance of the room.

    Looking at the uploaded photos, I think a suite would be a nicer experience perhaps (but according to some posted photos, the UN-1930 like pattern of the comforter would bother me I think... as well as the cost of a suite)

    Also I saw that everything cost something; for example - the little booklet on the night stand that had the history of the QM was $5 if I wanted to keep it.

    The bottled Fiji water was $3.50. I would have been happier with a bottle of QM water with a QM label slapped it for free.

    I tried to go online with my phone and noticed that the use of the Wi-Fi cost money.
    Then I wanted to play some vintage 1930 music, so I turn on the TV and found out that the music channels cost money.

    I think the modern TV sets, in a unique venue like the QM, takes away from the whole vintage nostalgic experience in the room.  In my opinion, all the rooms could do without a TV and put a vintage looking radio it their place.  Also, that ugly modern room phone would look better replaced with a retro reproduction to add to the ambiance of the room.  
    Lastly the Live Entertainment every Friday and Saturday in the Observation Bar "for the best live music and entertainment in Long Beach", should STRICTLY and ONLY be vintage jazz, blues and Latin in order to keep the 1930's illusion for the guest's experience and never any top 40 crap to class down the place.

    But who am I, just one small voice of the people... but look at the overall ratings on Yelp. Read the reviews for the hotel and the QM Sunday brunch ( once I thought the brunch was the best brunch in L.A. county 15 years ago, now it's fallen to a "C+" status in my review)

    In conclusion, PLEASE come and spend the night if you are a vintage nouveau type or a fan of art deco and the 1930's era and want to say that you actually spent the night on the famous QM ocean liner.  Other wise... you might be disappointed just a little bit.

    06/12/13 | Link | Rating: 3.0
    240. Liz H.
    My best friend and I stayed for the Fourth of July celebration, so I'm going to separate the review into two parts, the hotel and regular tours and the celebration.

    The Hotel & Tours

    We made our reservations online, which was super comprehensive. Check in was a snap, they had our room ready for us, and the concierge was extremely polite and helpful. Our room was very clean and we were totally tickled that we could open the portholes - fresh air AND a great view of the city.

    The thing that made our stay that much more amazing was the fact that every single hotel employee we encountered, even the maintenance staff, was more than helpful. One gentleman from maintenance stopped what he was doing and took the time to lead my friend and I to a totally different part of the ship when we got lost. (Really, really regret missing his name.)

    We took advantage of the half off tours offered (when you stay at the hotel, the audio tour of the ship is free and other select tours are half off) and went on the Russian submarine and through the Diana exhibit. Both tours are really fantastic, but if you had to choose one not to miss, choose the Diana exhibit. It is beautifully done and really moving.

    My friend and I had reservations at the tea room on the morning we left, and it was absolutely fantastic. The tea selection is not exotic, but it didn't disappoint. We both had the Windsor tea, which included tea sandwiches, scones, and petit fours. The scones were buttery and delicious and came plain and with currants. The tea sandwiches included prosciutto and melon, cucumber and smoked salmon with caviar on top (DELICIOUS), egg salad, curry chicken salad (to DIE for), and crab salad. The petit fours included opera cake (super rich coffee cake) an utterly DIVINE miniature chocolate eclair, a fruit tartlet, a lemon cheesecake tartlet, and a fruity tasting berry cake that was the only thing I could have passed on totally.

    Our waiter, Tony, was super sweet and attentive and very polite. The whole experience was truly fantastic.

    The 4th of July Celebration

    We paid for tickets to this event as a package when we decided to stay at the hotel. I don't think this discounted the tickets, which was annoying when we saw the event pop up on LivingSocial and Groupon for half price closer to the actual date of the event. But oh well.

    There were events set up as per decade, ie, 1920's, 30's, 40's etc. There was a 20's carnival (super cute, lots of carnival games like ring toss and darts and etc). There was a cart there selling homemade mojito popsicles that now live in my dreams. There were burlesque shows, some really awesome bands like Maureen & the Mercury 5 and the Satin Dollz (who sang forties style music and danced, really adorable stuff) and Travolta and Monroe tributes. And best of all for an eighties child, an entire room dedicated to eighties nostalgia, complete with a giant Connect Four and Atari and Mortal Kombat arcade games. Also, laser tag.

    The fireworks were fantastic, and since it was a clear night you could see all the firework shows going off inland. The best place to watch fireworks is at the back of the boat on the deck by Sir Winston's.

    The only downer to the whole experience was the Gatsby Buffet they set up for the event. The Queen Mary has a legendary Sunday Brunch, so we gladly paid forty bucks a person for what we thought would be an amazing meal. We were so wrong. The food was horrible. It was lukewarm, picked over, totally tasteless, and made my friend ill for the rest of the night. We didn't even manage to eat a full plate of food between the two of us, and we were STARVING. Leaving a BUFFET hungry is kind of ridiculous. Also, forty dollars a person and they still charged for sodas. I wouldn't think twice about this if I didn't know that the Sunday Brunch is the same price, and there are endless mimosas. (?)

    I would unreservedly give the hotel and staff ten stars, but a word of warning about the buffet at events. For forty dollars a person you can get an AMAZING meal at Sir Winston's or even at the Chowder House. Not worth your money and you WILL  leave hungry.

    10/07/14 | Link | Rating: 5.0
    241. Anthony R.
    If you're into history and nostalgia; then this is a good hotel in which to stay.  Sure, it could use some paint here and there; but the lack of upkeep can honestly be described as "quaint".  There's nothing dirty nor embarrassing about the ship.  You can just tell that the old lady has a lot of little problems here and there.  

    I really enjoyed the OBSERVATION BAR.  The bartender was friendly, the waitress was quick and efficient; and you're able to walk around the ship with drink in hand.

    I love, love, love history.  When I go to historic places, I have a knack for honestly "feeling" like I was there during the event; or in this case; during the ship's heyday.  That's a very easy feeling to obtain when you stay overnight.

    Sure, they charge the heck out of you with taxes, parking fees, etc...But I'd do it again (Make sure to use your AAA card for a $10 discount...That almost covers the parking for one night).  

    The free Long Beach bus called "The Passport" is a great addition.  Since it runs every 10 minutes, you're not "trapped" on the ship if you're bored.  If you really want to save money, then you can park in downtown Long Beach, then take the shuttle.  The only knock with that is you have to get to your car at 9  a.m. so you don't get a parking ticket.

    It's a good stay.  I was born and raised in southern California, and I never really enjoyed the Queen Mary.  If a good deal were offered, then I'd go back.  Otherwise, it's just a good stay, so that you can say "I've been there!".

    25/08/14 | Link | Rating: 3.0
    242. Tara R.
    We very much enjoyed our stay aboard The Queen Mary.  The room is not modernized much; therefore, you get the sense of the 20's/30's.  It's as if we were warped back in time in a good way; we played it up by dressing accordingly and enjoying the ship from tours, to restaurants, to the Sunday Brunch.  I was disappointed with the super casual feel of other guests; I wish it was a bit more classed up and food was better, but never the less the Hotel experience was a positive one I would recommend.  The elevator was hilarious!  Definitely a unique experience...and a little spooky...

    24/09/14 | Link | Rating: 4.0
    243. Laura B.
    I was extremely underwhelmed with this hotel on a ship.
    The wall sconces in our room were layered in dust even though there's a housekeeping crew.  Also, maintenance came in some time between dropping off our bags after check-in and getting lunch, and left us a power cord because a complaint had been filed that one of the outlets wasn't working.  We had only just arrived and hadn't even checked out the room, so I'm assuming it was the previous occupants which meant it took maintenance several hours, if not days, to address the problem.
    The waiter on the ship at the little cafe didn't speak very much english and had trouble understanding what "ranch on the side" and "twist of lime" meant.
    Now, yes I know it was built in the 1930's, but it felt like I was on a 80 year old ship, not a ship in the 1930's.  The railings, wooden baseboards and many other ornamental wood panels were scratched beyond belief.  Some sanding and a fresh coat of identical stain goes a long way.  
    It's very obvious that there's a managerial problem since the housekeeping crew isn't that good at their job (I did it in college, I know its really not that difficult), the maintenance crew is extremely slow, and none of the wood has been taken care of (or the carpet, or the wallpaper in the bathrooms)

    29/01/15 | Link | Rating: 1.0
    244. K. D.
    Regarding the Hotel: They could refresh this ship/hotel up a lot.  The Queen Mary could use a paint job and the rooms could use not only a good cleaning but updated features that don't take away the nostalgia of the ship.

    Regarding the Accounting Dept.: I purchased this hotel through Hotels.com , they charged me right away, then after my stay at the QM I notice another charge for the same dates. I've called and called the accounting department and left messages. Their answering machine says Leave a detail message and phone # and we will call you back between 1 and 5pm Monday through Friday. That was 3 weeks ago and no one has called me back.  I called again today and I get the same message.   I don't think anyone is keeping an eye on that department.  

    I also think they need to get a new manager for the ship.  The one they have hangs out in the bar way to much. Just sayin.

    23/06/14 | Link | Rating: 3.0
    245. Cassie W.
    I was a little disappointed. The ship itself is grand and full of great history. But our room was dirty and very dusty. Dust was on the headboard, the dresser, knight stands and vanity, etc. I had asked for a new pillow case because one of ours was either dirty or badly stand, which ever one it shouldn't have been used for a guest. Our room was located off the elevator, next door to the spa reservations office and the brochure display directly across from our door and was directly under the ships entrance which caused for 24 hour noise of people coming and going. Aside from that it was a nice quick getaway.  If you are easier to please than myself that's great, if not,  don't  stay on Level M # 008. We did have a fantastic dinner at Sir Winston's. The food was delicious and our server Fito who was very charming gave us excellent service.

    13/04/15 | Link | Rating: 3.0
    246. Kartik K.
    Amazing history, fabulous views, good restaurants, but not the best place to stay. It is certain good place to visit and dine. Currently the hotel is managed by the city of long beach, staff is good and friendly. Food is good value for money but not the stay or rooms, the ship is really old, it is good to learn how life on a cruise  was in the yesterday  years, won't recommend to stay. Better come in the morning enjoy breakfast at the top floor restaurant with views , take a tour and take a stroll in the history lane.  Self guided Tours with audio aids are available. If you are visiting during weekends, dinner can be romantic. If you are not a staying guest on the ship then it's a good choice for everything else.

    27/09/14 | Link | Rating: 3.0
    247. Jackie G.
    I love grand ships, Art Deco, history and ghosts. When I stay at historic places, I consider the original fixtures and deco part of the charm. Ok so the hot and cold water taps never really worked. Look how cute they are! Oh no mini fridge or in-room coffee? Who cares! Look! I have a porthole window! You say the walls are so thin you you can hear your neighbor dreaming? That's just the way old places are!

    What's not so charming is being woken up at 3 am by a very loud recorded voice telling you a fire has been detected in your floor and to make your way to the nearest exit immediately. It's even less charming when it happens twice in the same night. We had a big day planned the following day that was ruined because of our lack of sleep. We were comped our parking fee for our trouble but not the first time we asked. We had to ask twice, at different time and from a different employee before we were comped. The girl at the registration desk the first time said she was very sorry but there was nothing she could do.

    My problem with the Queen Mary was their $14.95 daily resort fee. For what? A gym and discounts in a handful of tours (not the best ones) wifi? Don't make me laugh! We were never able to access the hotel's wifi in iur room despite repeated complaints to the front desk. Repeated! No compensation either. Have a look inside the gorgeous pool area or amazing lounges? Not unless you pay extra for a tour! Here's a tip. If your going to charge a resort fee, you need to offer resort caliber facilities for that fee. I'm talking a pool, jacuzzi, reliable wifi, spas and gym and in-room coffee, microwave and mini fridge. And let guests see the rooms you keep locked up!

    Food at Sir Winston's was awful and outrageously expensive. My steak was so tough I had to send it back. Sole was better. Nearly $60 for a steak I couldn't chew is not charming. Promenade  Cafe's service is pretty bad. No coffee refills unless you repeatedly ask. Very expensive for the quality. Chelsea Chowder House was great! Best food and service on the ship but again, too expensive.

    I love the ship's ambiance! Such a rare. treasure. Pity that management seems to have a policy of nickel and dimeing their guests, then failing to provide the quality their prices are indicative of

    06/08/14 | Link | Rating: 2.0
    248. Anne-Sophie C.
    That was by far the worst stay of my life!! The boat in itself is ok and fun to visit but just do that.. visit and go sleep in another hotel! The walls are paper thin so you can hear your neighbours sneezing, having sex, watching tv, going to the toilets.... you name it. and it s not just your immediate neighbour room, it is all of them around you!! All night we heard furniture being moved.. up until 3am.. presumably from the restaurant upstairs!! The hotel warned you that boat are not well isolate since usually the engine is on, you don't hear a thing! It was so bad that i start calling all hotel nearby to find another place so i can get some sleep!!
    So my advice: visit the boat with a tour and sleep in a proper hotel!!

    29/12/14 | Link | Rating: 1.0
    249. Maleka A.
    Hotel was historic so that was cool. However, hardly slept at all. Teenagers were running up and down the hall screaming until 3 am. They should have better control over their guests. Plus no coffee in the room.

    03/01/15 | Link | Rating: 2.0
    250. Moojan R.
    We spent a night here for our first anniversary and my boyfriend couldn't sleep :/ walls are made of wood and you can hear your neighbors very clearly!
    Room service is terrible.  I asked for body lotion and they brought it 2 hours later :/
    Nice old room with awesome view though

    04/07/14 | Link | Rating: 2.0
    251. Smill Z.
    It was alittle scary but it was fine at top of the chip was nice view
    The problem is just they are alittle slow service
    I sepnt me and my husband nice night on the top off the chip

    25/02/15 | Link | Rating: 4.0
    252. Ginger O.
    I had a chance stayed at the Queen Mary about a year ago. She is parked at the Long Beach area. I never been to a cruise yet so this is something I can see if be in a big ship? I am not sure. The front desk staff was very nice when I checked in, they provide a map and briefly description of the ship. During the stay they had the Dark Harbour hunted house/maze. Wow this must be very scary cause it is on the ship. Yep it was. We were so scared we didn't want to move anywhere just stay still at one place as the "ghosts" were everywhere...I mean all over the places and they would come behind you when you were not aware. Somehow we found some people that let us tag along with them as a group so we started on our amazing not sure how many hunted mazes and house we did. We later became "friends" with the "ghosts" and even took some pictures with them. I also had the opportunity toured Princess Diana exhibit. It is a self tour you can stay as long as you want during the business hour. It mostly has the history of England and a lot of elegant dresses that Diana had wore when she was alive. I took me more than two hours and I wasn't done but I had engagement so I was rush towards the end.  I would definitely go back if the exhibit still there next time I am at QM. I heard they have the CHILL going on right now and was a family fun place to hang out.  
    Over all my experience at QM was great all the staff was friendly and helpful.

    17/12/14 | Link | Rating: 5.0
    253. Stephanie B.
    Stayed here for my twin girls 10th birthday and it was worth every penny! We got a family stateroom with a huge king size bed and two twin beds in an attracted room. It was way better then I could have imagined and my girls loved how fancy they felt and honestly I did too. We will be back very soon, thank you Queen Mary for everything.

    10/11/14 | Link | Rating: 5.0
    254. Becca C.
    Very cool place to visit. The historical aspect is fascinating and staying here you have the opportunity to fully explore all parts of the ship and gain knowledge, as there are helpful placards everywhere. However, as a business traveler, it's not ideal. The whole place is dimly lit, including the rooms, and there isn't a desk (but I wasn't expecting one either). Room service is limited, but the smoked salmon caesar was excellent. Their gym is very modern with ellipticals, treadmills, and recumbent bike machines, with dumbbells. Their "Midship Market" is a good place to stop for coffee, but the food selections are way overpriced and not that good. It was a great place for a couple nights, but I would only come here again for a drink in the Observation Bar.

    03/10/14 | Link | Rating: 3.0
    255. Andrew O.
    I recently stayed the weekend on the Queen Mary and enjoyed the stay immensely.  There is actually a lot of information you need to know when staying there so bare with me. First off if you are driving to the hotel the roads in Long Beach have changed recently it seems. So if you are navigating using a gps it might actually end up getting you lost. Consequently it might be a good idea to write down how to get there just in case. Once you get there you have your choice of self parking or valet.

    Now the following is possibly the most crucial information that will dictate how enjoyable your stay is; so pay attention. When the Queen Mary was built there were many floors of accommodations all with varying quality of rooms. The hotel now only uses three of those floors. First class, second, class and third class. The first class rooms are the most expensive and have the nicest rooms. The second and third class levels are bundled together though. So you can get a really nice second class room or a best westerny third class room for the same price. If you don't know this you might be put on the third class level and end up being disappointed with the accommodations. So when making reservations make sure you know where you are being placed.

    You also have a choice to pay extra to have a ocean view. The other side of the ship faces the parking lot but honestly it's a rather trivial detail. There is plenty of view on the upper decks to enjoy.

    You can purchase an interior room with no windows but I don't why you would do this.

    Also I should warn you that while the Queen Mary is a hotel it's facilities are run like a cruise ship. Meaning everything you purchase on the ship (meals, drinks, tours ect.) are all charged to your room. So by checkout time you might experience a bit of sticker shock at what everything cost. I purchased a cocktail in the ships bar and it cost me 16 dollars.

    The second class room(where I stayed) was a beautiful room with wood paneled walls and original built in cabinets. You could feel the history all around you. The bathrooms even have original fixtures still in place. It was a very lovely place to be in. My parents on the other hand stayed on the third class level. As I stated before the room looks and feels like a generic dated best western. The rooms were renovated long ago and the historical presence is nowhere to be seen. So our happiness with our rooms varied a bit.

    Once you have settled in the real fun begins. The Queen Mary is a living museum. Meaning you are free to roam the various decks with complete freedom. There is a lot of ship to explore and it's a work out traversing it all.  The lower decks are part of guided tours which are worth checking out.

    With a beautiful view of Long Beach in the distance and a century worth of maritime history surrounding you its well worth the added expenses to stay in this wonderful hotel.

    22/08/14 | Link | Rating: 4.0
    256. Karen S.
    The Queen Mary is not disabled friendly. There is only one working elevator which will only take you to a few of the main floors. If you want to take a tour or explore on your own you need to go up and down stairs.
    They add on $17/day for parking and $15 for some odd fee so expect to pay more on top of what you already paid for your room.
    It is a beautiful ship with large rooms. Nice dining and bar.

    19/09/14 | Link | Rating: 3.0
    257. Chris F.
    I was born and raised in Long Beach & NEVER been on the ship until this weekend!
    I didn't have high expectations because I didn't want to be disappointed. I figured that as long as they didn't stick me in the wrong room I'd be good!
    Great staff, no issues everyone is super nice & helpful. My only complain, it's FREEZING on that ship. No wonder it's haunted, perfect temperature for ghosts.  Will definitely plan another stay.

    02/09/14 | Link | Rating: 4.0
    258. Chris H.
    Even though the ship itself was nice everything was kind of dirty.the whole ship. My room had stains and rips on both the carpet and the wall. I was expecting a whole lot more for what I was paying. But it was a nice historic experience and they do have great customer service. I would suggest to give it a try.

    10/03/15 | Link | Rating: 2.0
    259. Jessica S.
    Dear Queen Mary,
    I know you are an old ship and I had read numerous horrible yelp reviews which were pretty funny before my arrival last Friday!

    Regardless my husband and I went into our stay with an open mind tried to stay positive and expected things not to be perfect. We are pretty easy going.

    Apparently they have weddings here and certain rooms are directly below the wedding dance floor. Lucky us we just happened to get one of these rooms. We returned from dinner to our room which had surround base and vibrating walls and music so loud my husband and I had to scream at eachother to hear one another!haaa brought me back to my college days! I mean the frat party might as well have been happening in the middle of our bedroom! Pretty ridiculous!

    The thing that made me the most pissed off was that weddings are planned months in advance so why and the hell are they putting people knowingly below a wedding dance floor! So freaking inconsiderate and horrible planning on the booking departments part! Trust me I'm sure this isn't the first time this has happened. It prob happens every weekend during the summer for weddings! I feel bad for the front desk staff. :(

    We called front desk and they told us they would switch our room but when we got up there two other couples were complaining about the same wedding. So we ended up getting the only dinky room left (I think it might have been a broom closet at some point!We had to squeeze onto a full bed too which was quote amusing!!Lol on the bright side at least my husband and I got some good cuddling that early morning.

    They did take some money off our bill but there is no price for the inconvenience for having to move rooms at 11 pm at night! & then throwing us on a full bed! Not cool Mary!!

    Maybe your bookings department could get some foresight and try to plan in the customers best interest rather than filling rooms that you know are below the dance floor! That's criminal to me!

    It's sad because there is such potential here and this is such a historic piece of art! maybe management should make some changes instead of making excuses for some of these bad reviews! Listen to what your customers are saying then maybe they will be happy!It seems like common sense to me and who knows maybe you're trying to improve these things already...

    Ps they do have tasty dirty martinis and a cool live piano bar!! Highly recommend staying somewhere else but coming on the ship for drinks and food!! Cool atmosphere..very spooky! Not for the claustrophobic types. :)

    28/08/14 | Link | Rating: 3.0
    260. Jennifer H.
    Stayed here with my family to celebrate a birthday, we had a family stateroom and it was spacious. Check in was quick and the beds were super comfy. The ship itself is fascinating and with our stay we received audio tours so we took advantage of that and learned a lot about the Queen. The best part was the engine room and seeing one of the giant propellers up c lose! A little scary but cool. I had a laugh at the bathroom because this was an ocean liner so the tub was perfect size for a 5 year old!
    The downsides: the cruise ships that pull in can be noisy at 7 am so close your portholes if you plan to sleep later than that and be warned it is $17 a night for guest parking. We only heard one of our neighbors once: at 7:30 am talking loudly on a phone but it was only for about 10 minutes.
    This ship is old, folks, you have to know going into it that it will not be perfect and you will enjoy your stay. We did not see any ghosts (darn it) but liked our stay so much we will definitely come back.

    11/10/14 | Link | Rating: 4.0
    261. Cindy H.
    Can I give zero stars? It deserves zero stars! The historical value is interesting and definitely worth a tour but please do not, I repeat do not spend the night! The rooms are old and I knew that before I went, the smells were really bad, no outlets by the beds and so on..... I also knew that the walls were thin and I could possibly  hear the people next to me, but I didn't think I could hear EVERYTHING! I asked to be moved to another room and the front desk was not helpful at all! The lady at the desk "couldn't guarantee" that moving me to another room would be any different. But after we moved to another room, it was a little better, but still loud! The bed was uncomfortable, and I was afraid of catching some kind of disease or bug in the room! Not the cleanest! I'd rather stay at a Motel 6

    12/03/15 | Link | Rating: 1.0
    262. Melanie W.
    Welp, Queen Mary. This is one review you should have just left alone.

    Updating my original review and dropping 3 stars to 2 based on the douchey response I received from the QM people. "...you could give us a higher rating if you wanted..." because apparently, you didn't actually read anything I wrote.

    I thoroughly explained the issues with my stay, #1 issue being the hour and a half wait to check into our room. But according to the QM, this was just a "minor hiccup"... yeah thanks for trying to gauge and downplay MY level of inconvenience.

    So then I mention that their front desk staff gave us a hand written "gift card" to the Observation Deck that they wouldn't accept since ya know, it's a hand written piece of paper, and I'm supposed to know these things as a guest... The response to this is that it "doesn't sound like something our staff would do" and it "sounds fishy." Fishy as in your staff isn't properly trained or fishy as in I'm making it up?

    Spare me your winks and smiley faces while you completely disregard everything I said. Things happen, but handle the situations correctly.

    13/09/14 | Link | Rating: 2.0
    263. Jennifer S.
    In response to Queen Mary Management on my previous review:

    Did you even read my review???!! Apparently not!!!! I did NOT enjoy my stay, and I understood what the facilities fee was for. If you actually took the time to read my review then you would have known that.

    This is only further proof of the lack of quality management/employees who run this circus. Stay far away!!!!!

    05/10/14 | Link | Rating: 1.0
    264. Bing W.
    It is cool for a hotel in a ship, but yea, it is a old ship, and that's all. U can clearly hear the voice from ur neighbors, and it would be very noisy if they are watching TV. Staff is old, bed is small. And I cannot find any plug near my bad. Oh, by the way, better wear a jacket in room cuz air condition is not working, it is a bit cold in room.

    23/03/15 | Link | Rating: 2.0
    265. Darla D.
    I finally spent the night here after being on the ship for many different occasions. The room was a nice size and quite updated. Unfortunately I came across no ghost :( It was a surprise for my birthday that we ended up spending the night. It was a bit expensive but hey you have to do it at least once!

    19/11/14 | Link | Rating: 5.0
    266. Sara G.
    I spent two days at the Queen Mary for my birthday to be able to relax (I'm 5 months pregnant), take in some history, and indulge in great food. Here is a rundown of my time on the ship:

    Upon arrival at the Queen Mary, the girl at the front desk handed me and my husband an envelope and explained that our vouchers for the Aquarium of the Pacific were inside. Since my husband had opted to purchase a package that included a Deluxe Cabin King Bed Harbor View room with aquarium tickets and vouchers for the Ghosts and Legends tour, we asked where the Ghosts tour tickets were. She promptly found them and we went on our way, opting to do the tour the next day so we could relax.

    When we arrived at the room we were shocked at how tiny the room was (the photos of the Deluxe Cabin King Bed Harbor View room online were huge and shown with a small table area) and amazed at the heat. There was no air in the room and temperatures neared 100 degrees outside.

    No one let us know prior to our arrival that a metal concert (from 11 a.m. - 1 a.m.) would be taking place on the ship on 9/13 and we were staying on 9/12-14. We immediately noticed that the noise level was pretty severe (and continued to be throughout each night). The walls were so thin that when we ordered room service, our next-door neighbor waited promptly outside for the room service delivery to order her own meal having heard when he would arrive. I have stayed in historic buildings and ships before and have never experienced this kind of noise level before.

    The next day, we went to schedule a time for the Ghosts and Legends tour and were told that it had been canceled for routine maintenance, meaning that a tour that we paid for with our package was unavailable to us. We opted instead to do the audio tour that was a part of the daily fees that we were subject to.

    When we went to pick up the headphones the women working the booth told us "good luck" because the metal concert was in full swing. We gave up after ten minutes because - at full volume - we couldn't hear a word of the tour, and instead we decided to go back to the room and watch a movie. My husband had noticed that the Pay-Per-View movies in the room (which were publicized on the website) were not working on our TV, so we stopped by the front desk on our way to the room to inquire. They said they would send someone. Forty-five minutes later a repairman came in and let us know that the movies hadn't been working for days and the front desk should have known that.

    We were really looking forward to our dinner at Sir Winston's that night, as it was my last birthday dinner before children, and my husband was struggling to keep our trip afloat with all of the negative experiences we had thus far. The restaurant did not disappoint. The food was great and service even better. There was just one problem: we had to evacuate mid-dinner. The fire alarm went off in full force and we were told this has been a recurring problem for several weeks. This has been confirmed in several other reviews to the Queen Mary. After returning to dinner, we grabbed dessert to go and headed to the room where we still didn't have A/C. Another hot, noisy, sleepless night down and we were ready to scram the next morning. Just as we were walking out the door the A/C came on full blast. Figures.

    My husband called the hotel on Friday, Sept. 19 and spoke with a few very rude people who could not be of help. He was finally transferred to a customer service representative's voicemail and we've never received a call back. All of my friends asked how our time was on the ship for my birthday and I told them all to take their money elsewhere.

    Edit: In response to the response from Queen Mary - thank you for replying so quickly. I was surprised to see that we actually received a response since we'd been ignored for several days via telephone. I'd like to reiterate that we did, in fact, call the front desk and were told we could not be helped. There should be record of this on 9/13. We were also given tickets to a tour that was not running for an entire week during the time frame the tour was not in action. I suggest communicating this information to your front desk attendants rather than just on your website.

    22/09/14 | Link | Rating: 1.0
    267. Tammy G.
    We stayed here with 3 of our kids  this past weekend to celebrate my 50th birthday - The bar was by far the friendliest - with the best staff. The hotel staff was busy playing pranks on each other with a little statue of a girl in a pink dress to care. They were also just flat of personality and rude. Not even pretending to try.

    Upon check in, we were informed that because it was the Long Beach Grand Prix weekend, they will be tacking on an additional 200.00 to our debit card, which we will see the refund in 5 to 7 business days. This was for "added amenities". Not sure how a race across the water would cause me to need to be charged more money on amenites. Clearly I should have had my birthday fall on a more convenient weekend! And one would think this nifty little piece of information would have been mentioned at booking, not check in! This made us mad, frankly, so we decided to skip shopping on board and to eat on the 2nd day off the ship. We already had reservations at the Chelsea Chowder House with family on the way for day one. (See my review of the restaurant). I was against spending the money they charged without permission - so now just have to wait for the refund to arrive. Good thing we were not traveling from out of state and a couple of youngsters who had no extra 200.00 to donate to the Queen Mary for a business week! My suggestion to visitors is to ask if anything like this is going to happen when you make the reservation. Which, I recommend you don't do in the first place. (But DO, by all means visit the ship. I love it!)

    We paid for late check out  (3pm) - yet when we returned to our room at  2pm after having drinks - we were locked out. The staff was so rude about it. I was so thoroughly unimpressed with the hotel, though a BIG fan of the bar and museum. When we have our frequent visitors from out of state, again, we will advise them to definitely visit the ship, but not to stay over night.  We ran out of toilet paper in our room - no extra was provided. Just the 3/4 roll there when we arrived for a family of 4. And good luck getting staff to come. While touring the ship I overheard a housekeeper explain about an unrelated issue - "it's a hundred miles away". Hotel amenities were minimal. a tiny combo shampoo/conditioner and an equally miniscule lotion. Nothing more. No coffee.

    I won't stay on board again - although I enjoyed being here with my family - because we make our own fun. One last thing - BE CAREFUL...I slipped in the shower & got bruised up pretty good. Nothing was broken, so I made no report, but just for fun - I will post a pic of my chin for you. Our family jokes that one of the GHOSTS pushed me!

    There are terrific places to stay in the beach cities - choose one of them - or stay on a private yaught in Long Beach - I LOVE doing that!!!! But you do not have my recommendation for the Queen Mary Hotel.

    14/04/14 | Link | Rating: 2.0
    268. Kolja R.
    Had 2 nights here with the romance package and the Sunday champagne brunch......we spent one of the days not leaving the ship at all!!....tried out the bars and restaurants and just relaxed on the deck....it was great....the other day we went across the "ocean" with one of those water taxis...spent that day on the pier trying out those bars and restaurants ....had a great weekend

    One thing we would really like..would be 24 hour room service as I "had" to wake up at 4am to see formula 1 and would have enjoyed some coffee then......but I'm guessing that demand isn't overwhelming so I'll try to survive it next time....as I am certain there will be a next time real soon.

    03/08/14 | Link | Rating: 4.0
    269. Tod T.
    Update on a previous review. THANK YOU to the management, and event staff of the Queen Mary.

    We had a great time on the 4th, and every detail was top notch. It is my understanding that the museum is currently being updated, and it's great to see new items on display around the ship.

    Still a few things to tighten up,  but a GREAT improvement over all.

    If you get the chance stay on board and take in the beauty of the ship, you won't be disappointed.

    Our wedding will be on board soon, and have ran into a few snags, that will need to be addressed to the GM afterwards,  but our fingers are crossed.

    Thank you for the improvements.

    07/07/14 | Link | Rating: 4.0
    270. Travel T.
    The ship is from the 30's and is represented in its decor as such. Art Deco in many aspects and a feeling of going back to another time. I recommend a starboard room with a beautiful harbor and city lights view. You truly feel the ambiance of the period ship. The rooms are mostly darker wood. The bathroom is simple but adequate. It is a ship after all. You must want the feel of a time gone by to enjoy. Don't expect a modern looking chic room. That would simply ruin it! There are quite a few things to do on board and ample eateries. Tours are half off with a purchased room. We plan to the Haunted Encounters Tour later today.My wife and I were here for her birthday and thoroughly enjoyed our two day experience. Caveats: Parking is $18 per day and not included with the room. Walls between rooms allow sound through so you will be able to hear other passengers slightly. Ask for a room with the harbor view and not below a restaurant as you may hear noise above you.

    We will return.

    01/04/15 | Link | Rating: 4.0
    271. R W.
    If we had Yelp 20 years ago, my review would yield more stars.  The ship and what it offers has varied over the years.  

    The hubster and I were married in the chapel and had our reception in the former first class smoking room 16+ years ago.  We have stayed overnight an average of once or twice a year though the last several years, we have celebrated our anniversary in different ways.  

    This last August, I wasn't too keen on staying there since it's rather busy during the summer months but we hadn't been in several years and decided it was time to go back.  Various times we have stayed in the Churchill suite (yes, that one is haunted but you cannot demand a spirit to appear........not gonna work people)!  After all, when your in the afterlife, are going to be at mankind's beck & call?  I think not.  I have had various paranormal experiences but this review is about our latest stay at the hotel and it was below sub-par.  

    We wanted a first class suite, which they renamed and my husband had no idea when he made the reservations.  We got there around 2pm to check in and the newly renamed first class suites were all taken.  We don't want revamped, new suites.  We want the original decor.  OK, the check-in desk said they had a room, original paneling and we will quote "love it" unquote.  

    The room was like a narrow hallway with bathroom at one end, your bed at the other!  I was feeling claustrophobic in it and they also disconnected the air conditioning so none of the rooms have it anymore.  When your in menopause, nothing can tick you off faster than not having a/c!  I was more than happy to get out of that room and go to the 555 for dinner.  Sorry Sir Winstons, I've dined with you before, overpriced, mediocre food is not part of our plan for our anniversary.

    When we got back to the room, the room was stuffy as all get out and this is with the portholes open!  The room did have 80% original paneling except for one wall above our bed which looked odd in comparison to the rest of the room.  

    The real treat was when the people in the next room decided to have a conversation at 2:30am with a yapping dog in their room (this was not a seeing eye dog either).  We could hear every blasted word being spoken and it wasn't like they were particularly loud.  It was the wall itself, without the original paneling, thin as all get out and taking down the original paneling, I'm sure increased the noise level that one can hear.

    When we got up around 8, feeling like we had been awake all night hearing the neighbors talk,  I went out searching for coffee.......Which brings me to the fact that the room didn't have any flyers, nothing that would tell you where on board you could get something to drink at 8am!  The old coffee house went out of business (now the child's playroom exhibit).  I saw someone walking by with a Starbucks cup and raced to catch up with them to find out where the heck they got the coffee.  After I secured mine, I thought people were going to stampede me as I walked around the ship, same thing........where did you get the coffee from?

    Honestly, there should be a pamphlet in each room, letting people know whats available on board as far as food/refreshments, other than the overpriced dinners at Sir Winston's.  The Chelsea restaurant is OK but they make sure that restaurant is NOT open on the weekend, only Tues-Thursday so a person is forced to eat at Sir Winston's if they don't want to leave the ship (or order room service for a high price point).  Talk about a racket.  The former pizza place they had appears to be closed so you can't opt for a slice of pizza either if you want a light lunch.

    Honestly, although I like the nostalgia and memories that I share with the hubster of our marriage/reception and paranormal experiences.  I can do very well with not staying there again for another five years.  The only good part of our anniversary (other than being with each other) was our five star dining experience at the 555 East restaurant.  

    Hope the hubster isn't thinking of going back anytime soon because it will be a resounding" Noooooooooooooo" from me!

    21/11/14 | Link | Rating: 1.0
    272. Kat S.
    I came here to spend the night.  You would think the room would be a lot more grander since it's the Queen Mary. No. Not here.  It's your average Best Western off the freeway type of room. Um, the carpet was not clean and there was corn nuts in the corner! !!!! And mind you I never ate corn nuts. It also smelled like urine. I couldn't stay the night, and I left.

    04/02/15 | Link | Rating: 1.0
    273. Tricia G.
    If you like the vintage style of an old cruise ship and don't mind the nostalgic feel of it, then, by all means, stay at the Queen Mary.

    But if you want a good night's sleep with decent room amenities, DO NOT stay here.

    1.  The walls are super thin so you will be able to hear the kids running down the hallway, or people having conversations in their room, or a wedding reception going on.

    2.  Fire alarm triggered at 1am, resulting in an "evacuate the ship" announcement, and then an "everything's fine" announcement.

    3.  Rooms are really small - not cozy small - claustrophobic small.  The bed was comfortable, I'll give them that.  The TV remote was not working, but we were too tired to deal with that.  

    4. Bathroom was small.  Shower was tiny - the showerhead was lower than usual. I'm 5"6" and I had to bend down to get under the showerhead. My friend had a room on the other side of the ship, and when flushing the toilet (flusher was on the wall), water would drip out of the flusher.  I don't think that's normal.

    Be aware of the $17 parking fee, and the $14.95 facilities fee which includes shoddy wi-fi.

    In summary, my husband and I, as well as my friends, would not stay at the Queen Mary again.

    21/11/14 | Link | Rating: 1.0
    274. Battle B.
    A bit pricey for the room since this is a 60 year old ship. The service was okay. The rooms were noisy, small, and dated. This was an online purchase for us since we were headed out on a cruise the next day. They included a package that saved us about $40 on parking for the length of the cruise The food was just okay and the bar service was slow. In the future, we will find a hotel close to the port and just stay there and pay a little less for a room, but a little more for cruise parking. I am sure this is a great adventure for people with 6-12 year old kids, but for an adult looking for a bit of sleep before a cruise, this is not your place.

    28/03/15 | Link | Rating: 2.0
    275. Carey R.
    Let me begin by saying that I was not expecting extreme luxury on a 100 year old ship.  I was, however, expecting my room to be able to accommodate 5 people.  When I called and placed the reservation, I made it clear that I had 2 adults and 3 children.  They told me that I would need the full suite since it has the twin bed, king bed and pull out couch. I asked at that time if I should reserve roll away beds and they said there was no need, that they never ran out.  

    How surprised I was to find (at 9:00PM) that the couch does not pull out because it is broken.  The front desk tells me "yeah, the pull out couches don't work."  Then when I called the front desk to ask for roll away beds they said they were all out.  But they would call me back to let me know the solution.  They didn't call the room back.  So I called again.  They were going to look into it.  Still no return call.  Then I spoke with Phillip, the manager, and when I told him that I needed roll aways he said "that's not going to happen."  NOT A SINGLE PERSON APOLOGIZED.  NOT ONE.  So, in my full suite room, my three children slept ON THE FLOOR.  

    Either the person who booked the room was misinformed, or lied.  Either way, my room slept 3, yet I paid for a room that sleeps 5.  It was uncomfortable, frustrating, and unacceptable.  I would expect a refund for the 2 people who did not have accommodations.  It was not a surprise that they were coming with me, as it was noted on my reservation.

    28/12/14 | Link | Rating: 2.0
    276. Scott B.
    Here is my long awaited review of the Queen Mary Hotel in Long Beach. I remember when I was a kid seeing the Queen come here. The ship always fascinated me and this is the forth time I have been on board, but the first time I have stayed in the hotel, now I can cross that off my bucket list.

    I have strong mixed emotions about my stay. While I was here there was a "steamer conference" happening which brought lots of people dressed in the era of the steam ship, that was fun, festive, and interesting. Last night I went on the paranormal tour, two hours long, it was considerably different than the last one I went on and far far better. The tour took us deep into the bowels of the ship. Our guide well versed in the legends and lore as well as the spooky personal experiences he shared with us. It was entertaining. Pictures to come.

    I only went to one of the three restaurants on board, the Promenade Cafe.  Yesterdays lunch, a bacon avocado hamburger, was very tasty and filling. Last nights light dinner consisted of a Chicken Quesadilla, which normally is simply a tortilla, chicken, and cheese, a simple yet tasty light meal, this one was out of this world. Seriously one of the best I have ever had. I feel I need to point that out, whenever someone can take something like this and make it notably better is well worth mentioning. This mornings breakfast was, well, not good. The server, as with the others, was engaged, prompt, and friendly, no complaints there. I opted for the self serve breakfast bar where I had a waffle, scrambled eggs, fruit, sausage, and bacon. All very cold, It was most disappointing. Certainly disappointing at $18.

    Then there's the staff, some staff where very polite and in passing would greet me and in some cases actually query me on my satisfaction. However, as a rule, most were indifferent and uninterested. I am of the mind that EVERY employee should have a smile and an interest in their guests without exception! As a supervisor I would expect nothing less even knowing that they are most probably underpaid. I am also of the mind that regardless, one should take pride in their job. That ideal appears to be missing in many.

    Now we'll talk about the room, perhaps the most disappointing part of this trip. The room is reasonably large, but the furnishings are old and worn, very worn. This would be acceptable if those furnishings were original, but their not. They are typical cheap motel types. There is no coffee pot in the room, as well as a mini fridge or even a clock. The bed was comfortable. In the bathroom there are no counters but it keeps to the original design. I found an old, dried, crusty, washcloth in the shower, that was unpleasant.  I have been in nicer rooms at Motel 6's for $50 a night as opposed to this $200 a night room. All in all, the one night stay cost me about $340 including the tour. I could have done much better, the lure and charm of the ship takes up allot of slack but does not forgive the shortcomings. As a result, I can recommend the ship, but not the hotel.

    19/01/15 | Link | Rating: 2.0
    277. Genevieve P.
    We booked our room at the Queen Mary through a Groupon getaway, with special tickets to the Chill event. I'll keep this review limited to my experiences staying at the Queen Mary.

    The bullet points for those with short attention spans:

    * Incredibly noisy.
    * Room was dirty. Most notably, the sheets were dirty, covered in hair, clearly not cleaned or washed and staff were reluctant to correct issue. (I'm adding photos as soon as I post this review)
    * Scammy "facilities" charge added.
    * It felt unsafe or like we could have gotten into anyone's room just by stating the number confidently.  

    Now the long review:

    We booked our hotel stay online, opting for the more expensive deluxe state room package rather than one of the more standard rooms, since it was my husband's birthday.

    We arrived at the stated check-in time and were greeted with a sign stating that there was a NON-OPTIONAL $15 facilities for Wi-fi and gym access. Since there was no way to say, "Hey, I don't want wi-fi or gym access", this felt like a scam and a way to raise the fees without having to adjust their website.

    Our room was on the main level and almost immediately off of the lobby, which seemed odd to me given that we'd paid for the deluxe. I noticed when I used the bathroom that there was hair in the tub, and water, and I remarked to my husband that it didn't look like the bath had been cleaned. Looking next to the toilet, I saw more black curly hair next to the toilet, some long, some short. Overall, the impression of the bathroom was that it was run down and dirty. I recognize that this is a historic structure, and thus not everything will be perfect or in perfect condition. In fact, I really like the charm of historic places. However, this bathroom wasn't just old - it was dirty and unclean.

    We went out to enjoy the Chill event, had dinner, and returned for bed around 9:30 PM. We first noticed our keys - neither key - worked for the room. We went to the front desk expecting to have to show our IDs to get our keys to work - nope! The front desk asked our room number and handed us keys, NO QUESTIONS ASKED. I wondered what would have happened if we had asked for someone else's room key - I think we would have probably gotten it! I definitely did not feel this was safe or secure practice.

    On returning to our room, we pulled the decorative pillows off the bed and climbed in, and I looked over and saw that my husband's pillow was hairy. As in, covered in long, black, curly hair. After pointing out his pillow, I sat up and realized my pillow was the same way. We called the front desk and they said they were sending someone to help. A friendly gentleman arrived, who asked us what the problem was. We showed him the problem, but he seemed completely confused as to what to do about it. It took several instances of repeating "clean linens" before he agreed to get us new pillows. Then, I thought to flip up the blankets and thank goodness, because the sheets, as well, were coated with the same black hair. I told him we also wanted new sheets.

    The man returned with two of our pillows and flat sheets, and then left. He was already walking down the hallway when I asked him if he was going to help us make the bed, "Oh, you want help making the bed?" He continued to play dumb until my husband repeated the request.  Ultimately, he had no *clue* how to change the bedding, and my husband had to help him make the bed.
    Really, new linens in a hotel is a very straightforward request that should have been taken care of quickly by a maid. The random untrained gentleman with no clue what he was doing and no real inclination to help made what should have been an easy fix a nightmare in mis-communication.

    Afterwards, I was so annoyed/frustrated with the entire experience that I considered driving home. There were still stray black hairs on the pillows when they returned them to us, which made me think they'd just been taken out of sight and brushed off. And I felt nervous because of what happened with the keycards--what if some psycho stalker decided to walk up to the desk and request our keycard, and they just handed it over? Ok, I know that's ridiculous, but when it's late at night and you've had a stressful day, those are the kinds of thoughts that start running through your head.

    Ultimately, it was so late we decided not to. However, I wish we had as there were people running up and down the hall, screaming and laughing until well past midnight.  I understand it's a popular hotel, but I wish there had been a night watchman or at the very least a sign reminding guests that there were people trying to sleep. It really reached ridiculously epic proportions.

    Final recommendation: The Queen Mary turned my husband's happy birthday getaway into a nightmare. Would not recommend.

    19/01/15 | Link | Rating: 1.0
    278. Zaide C.
    My husband and I stayed overnight for a post valentines get away. At first viewing the room(deluxe by the way), I thought well it's vintage and small, cute right? Nope, the a/c was also ancient. It gets really hot and stuffy. The bathtub floor is beveled so you have to balance yourself while you shower, not to mention all the antique stains. Well it gets better, housekeeping knocks on the door before 9am and good luck sleeping you can hear your neighbors as if they are in the room with you! Highlight of the stay at around 9:30 am after we put a do not disturb sign up and the chain, some other fool decides to try to come in!! Startled me to death!! Will never stay here again! Oh and they charge a resort fee a Cali tourist tax, a l.b tourist tax and a facilities tax, plus a parking fee!! Thanks Queen Mary!!
    I only recommend the Sunday brunch and touring the ship!!

    16/02/15 | Link | Rating: 1.0
    279. Justin N.
    I've been to the Queen Mary on several occasions during Chill and Dark Harbor but never stayed.

    I'm glad I did because despite all the angry reviews people have left this was a really amazing experience!

    First off The Queen Mary is a legendary ship, and sure it is old, but the room was a lot better than I had expected! I stayed in a mini suite on the M deck and the bed was very comfortable and the pillows were almost worth taking they were perfect!! Staff was very attentive, upon arrival to room the entrance way light was flickering (real spooky) but one call and BOOM fixed.

    They staff also went above and beyond upon mentioning it was my GF's birthday a nice gesture was sent to the room.

    Overall ignore some of the crazy angry reviews and remember, the ship is old.... But for how old she is it is a fantastic experience and stay. The walls may be thin but ear plugs readily available. Stop reading and go aboard!

    18/02/15 | Link | Rating: 5.0
    280. Ramon R.
    Now let me start out by saying that I live in CA and I have visited this ship multiple times. And I admit that yes, the walls are paper thin. Now I want to make sure you understand that when I say that, I mean that you will hear conversions in the adjoining rooms like they are in your own room. When I mean you hear conversions I mean that you will hear EVERYTHING, including music, kids running around etc.

    I recently stayed yet again in December and I must say that staying there is like staying at a 2 star resort. The ship itself is wonderful but as a hotel it is run extremely poorly.

    For starters the staff (including the managers ) are totally inept. Well except for one or two staff members that actually cared. For example we called and ordered French bread. Just French bread!!! They said it would take 35 minutes for the French bread! Ok no problem I'll wait 35 minutes. 3 hours later nothing! I called again and the lady said she had no idea (the staff will say this a lot, good on apologies but not good on doing anything about it. Sign of bad management.

    Towels. They left our bathroom dirty without mopping and the "new" towels had stains on them. We called in the morning time and 3 calls later and 9 hours the manager finally came to our room observed how dirty it was finally got us our towels. Each time we called they said they would be there and never showed up and they had no idea... Yes you will hear that over and over again.

    The valet area and entrance is a disaster. If you are a guest they make you check in the same place as the visitors do. Doesn't make any sense. They don't let you in unless you are a guest but you have to stand in line to prove that you are staying there.

    With that in mind, I will say that if you have not stayed there it may be fun to stay there for one night just remember the walls are paper thin and the management is poor.

    Don't expect 5 star Cunard service like they say, more like a 2 star holiday inn service quality.

    If you are the management, please pay your employees accordingly. That way you can get away with charging high rates. Please make sure your managers are also good and that they train your employees to the standard that you charge.

    29/12/14 | Link | Rating: 2.0
    281. Olivia A.
    Cons:
    1) Nickle-and-diming fees. When price comparing they seem comparable to most 4-star hotels - we were aiming for the ritzier side of the scale. Initial pricing seemed reasonable; what we didn't realize was that they also charge $17/day for parking, and a $15/day "Facilities fee" for wifi. Seriously guys? Tacky and annoying.

    2) No thermostat. They have these vents that you can adjust to "cool" or "warm" but there only seemed to be a 5 degree temperature difference. You can open the windows (if you have them) but there's a good bit of traffic/boat noise going on even in the wee hours. For example, there was a fog horn blaring every 30 seconds for most of the night.  Bring earplugs.

    3) Noisy. There's really no insulation between the rooms - it was easy to hear quiet conversations and if there are kids, doom. At one point someone opened their door and I freaked out because it sounded like they had walked into our room. It was quiet during from 11-7, but then people started talking on loudspeakers outside, and pouring out big buckets of glass bottles (we were there during their CHILL event (Nov-Jan) and I'm sure the cleanup each day was epic).

    3) No mini fridge/coffee pot. Plenty of storage (we were in the deluxe suite) but few amenities.

    4) Unwilling/unable to provide headache medicine (aspirin/tylenol or similar) at 4am. This seems like a weird one, but when your husband has a migraine at 4am, and the front desk gives you a line about it being illegal in California to hand out painkillers, you really start to question your choice of hotel. It's not illegal; the business is just being WAY too conservative about their legal culpability.  Their only option is their gift shop, which is closed for most of the night (opens at 7am).  We ended up having to drive to a 24 hour drugstore in downtown Long Beach at 4am just to get a couple of tylenol.

    5) General feel. I understand that the ship is open to the general public, but I didn't expect it to be GENERALLY open to the public. By this I mean there was no sectioning off of the paying customers from the tourists who could just walk in. Once upon a time the boat was lovely, but now with the thousands of people traipsing through it, it feels more like a high school than a hotel, let alone a nice hotel. For example, while waiting for checkin we used the bathrooms - these were absolutely filthy.

    Pros:
    1) The room itself is clean.
    2) Lots of storage.
    3) Efficient and friendly checkin staff.
    4) Even more storage. Seriously, toss a fridge in one of these closets.
    5) Room is spacious. Full size bathtub in bathroom.

    29/12/14 | Link | Rating: 1.0
    282. Tim L.
    Really? I paid $250 for THIS?? Sleeping on an icon should be better than what awaits you on The Queen Mary. Expensive, bland food; screaming children in the next room; hysterical teenage girls on the other side; screaming parents in the hall; and understaffing that reaches all time lows.
    Sleeping on the beach at Ft Lauderdale during Spring Break would be more peaceful.

    03/01/15 | Link | Rating: 1.0
    283. Joanie B.
    The Queen Mary is an incredible historical museum you should visit at least once...take a tour, have a dinner or lunch...but don't waste your money staying there overnight. This old gal sorely needs repairing and a good vacuuming. We've heard the excuse: "It's an old ship" too many times. It just doesn't cut it any more. If you want to Act like First Class hotel...Become one!

    Being an Old Ship is a lame excuse for dirty rooms, furniture falling apart and rude front desk personnel.  The outrageous prices charged for a 2 room-Full Suite ($500 per night)  are what they'd call it in the olden days---Highway Robbery!  Beware if you have an adjoining room with sliding doors...they DO NOT lock.  We were told, once again..."It's an old ship"...it seems they are too lazy to make easy repairs.

    If you wish to throw away your hard-earned money, go ahead and stay at the Queen Mary 'hotel'...but BYOV...Bring Your Own Vacuum!

    07/01/15 | Link | Rating: 1.0
    284. John B.
    Stay over night in the QM, the ship has real nice Art Deco feel from the 1930's. Our night was uneventful, because there isn't much to do on the ship. The observation bar smells really bad , like an old dirty bar(someone needs to call bar rescue on this place). Our room was clean and proper for a room of its age. But..... I found a peep hole in one of the closets , I could see all the way into the next room!!! Maintenance is lacking here at this hotel. Check out the pics.

    Wow the staff here had one of the photos removed from yelp , showing the peep hole all the way through.... So I'm going to give them 1 star now for trying to cover up.... I will never come back now!!! And your bar still smells and looks dirty. The person who replies to all the reviews needs pay attention to what this hotel is lacking instead if telling Yelpers there wrong!!! How about listening? That's why the QM had a 3.5 rating and not even a 4.0 .

    11/08/14 | Link | Rating: 1.0
    285. Danielle C.
    Ahoy! We were staying in the Queen Mary this weekend while we were in town for a trade show.
    I'll start with the service, amazing.. All the way around all 5 star experiences. Loved the staff, even their uniforms.
    I loved the ship as well, it's so beautiful and it seems as if they are trying to refurbish it but it is massive and probably a huge project.
    2 of us took the paranormal activity tour and it was amazing! The pool area of the ship was my favorite, I could just imagine that period of time. We did have some spirit encounters and our guide was great, he kept a good pace and allowed a lot of guest participation.
    We ate at the bistro(?) it was really good and the views were pretty.
    The only ding was the room, not because it was old but it really wasn't clean, especially the bathroom, it was pretty icky.
    I don't mind old of its super clean.
    I would return I think my in laws would love it and I would do the tour again.

    27/01/15 | Link | Rating: 4.0
    286. Rion H.
    MANAGEMENT IS TERRIBLE.  

    Do not disturb sign clearly displayed at door.  BANG BANG 9AM in the morning.  "Room Check!". Room check for what?  I'm sleeping.  What? To check if there's someone actually in there so they can sneak in? Find something nice to take? Thinking the sign is a bluff that someone's actually in there? Or they can't read or have a clue what that signs mean?   Check out is at 12PM, the hell do they want at 9am

    Checking in:
    I prepaid on Queen Mary's website and paid extra for a upgraded room.  Upon check in they gave me a standard two twin bed room.  WTF, I tell the clerk I paid extra and made reservation to have a nicer room and a king bed not a whatever room.  Then she's like well we don't have that room anymore......... So they gave away my room? Then she says well we have a king size bed in a room facing port side.... W/e I'll take it I'm super tired.  Still got charged the same, no apologize.  Reservation and booking means nothing here.

    Room: looked so much better online, bathroom walls and tub is peeling and falling apart. Ants in the room
    Heater does NOT work.  Rooms frozen.  Disappointing.  Sure she's old, but that doesn't mean she had to be poorly maintained.  

    Parking was confusing and when I finally found the hotel parking it was tiny and was full.  The valet lot is huge, total robbery trying to have people valet and cough up more money.  I saw no mention of parking fee for hotel guest on the website but got charged $17.   The guest card to get in and out of the parking lot DOES NOT work.   Several other guest complained about the same when I asked the parking attendant.  

    I paid for tour tickets but when checking in a got slips of paper that I had to redeem at some other desk, is it that hard to just get me the tickets?

    Not coming back or recommending, yea its an experience for once.  Unless management changes conditions and staffs.  Its worse than a $50 hotel.

    14/01/15 | Link | Rating: 1.0
    287. Mark P.
    We had a special time, for $20 more we upgraded to a suite that was still under 200 (mid week) and we felt like royalty, really enjoyed the origiality of the ship, service and food was good, if you are looking for a modern hotel with all the amenities this floating museum is probably not for you.  We will stay here again.

    02/05/15 | Link | Rating: 5.0
    288. Barbara W.
    The rooms were beautiful and large. Beds very comfortable. What ambiance! I would definitely come back.

    02/05/15 | Link | Rating: 5.0
    289. Marla C.
    Old, yes. I realize that but the ship is in bad condition and VERY dirty. Our  room's TV remote did not work, our toilet seat fell off and the drawer fronts are broken. Couldn't reach room service during posted hours.

    The ship tours are interesting and our guide, Paul, was great. The Queen Couture shop was very cool.

    28/11/14 | Link | Rating: 3.0
    290. Stephanie F.
    Don't stay here.
    Run down, over priced, lumpy mattress, horrid pillows, dirty bathroom, 14.95 up charge to use wi-fi and janky gym. One good thing tho, the room service breakfast pastry were delicious!

    27/09/14 | Link | Rating: 1.0
    291. Ryan S.
    If you've ever wondered what it would feel like to stay overnight in a museum, look no further.

    To celebrate last Valentine's Day, my wife and I stayed in one of their staterooms on B deck. Stepping inside, I couldn't help but take in the smell of dry, stale air. The room was spacious, especially considering when it was built; and overlooking the bed was an original, non-working fan. In the bathroom, the tub provided options for "cold fresh," "cold salt," "hot fresh," and "hot salt." (Although only two of these worked.)

    While lying in bed that night, listening to the creaks and groans of the ship, I couldn't help but feel like I was absorbing some kind of history lesson--a reminder of my own mortality and how insignificant our accomplishments might seem a hundred years from now. It made me all the more appreciative for what I have.

    If you want modern luxury, do not stay here. Come for the nostalgia.

    18/02/15 | Link | Rating: 3.0
    292. Scott P.
    To walk around this ship, take the tours, and learn the history is fascinating.  The rooms are old but then it was built in the 1930's.  Yes there are dripping faucets and don't expect to be able to manipulate the temperature of the room, however, it is worth a one-time stay for the experience.  The Promenade Café has good food but a limited selection.  My only real disappointment was the total cost of the room.  The $80 per night rate sounded good but parking, taxes, and facilities charges added another $50 per night.  Really?  So keep these additional charges in mind when you book a room.  But even if you don't stay on board, take a couple of tours and spend the day touring the ship on your own.  It's not for young children but I think most adults, especially history buffs, will thoroughly enjoy a day on the Queen Mary.

    20/05/15 | Link | Rating: 4.0
    293. Rene B.
    I originally had a room on M deck that I booked and which was nice; it was a deluxe room with twin beds.  I requested a king bed, cost me $20 more for the king and turns out the room was no where near as nice, think they put me in a standard room instead of deluxe.  Either way the queen isn't what it could be, CLEAN.  Hair all over toilet and bathroom ceiling, moths in room, tired and worn looking.  Like a old motel 6, I'm OK with it if it was motel 6 prices.....was disappointed.

    29/04/15 | Link | Rating: 2.0
    294. Heather K.
    I stayed here last month on the fly while I was taking a little solo trip through LA and Long Beach.  I literally made my reservation the day before using Orbitz or something, and got a pretty good deal.  To be honest, I hadn't even heard of the QM before so the whole thing was new to me, but it was pretty rad to read up on the history of the ship and stay in an actual stateroom like a traveler of yore.

    My first beef with the place is that parking is an additional $15 per day.  They have a HUGE freaking parking lot with a ton of self-park spaces so this seems awfully ridiculous to me.  Check-in was quick and easy and very courteous though.  Trying to find my room was a bit of a trek....the ship is enormous and the hallways seem to go on forever.  My room was gigantic but a wee tad creepy because there were no windows.  It was in the bowels of the ship on the B deck.  Cool and creepy at the same time I suppose.  I DID eventually recall the Ghost Hunters episode when they investigated here and finally made the connection about that, so that helped to boost the creepy factor a little bit.  But that's a plus in my book.  I was actually a little bummed that I DIDN'T get a haunting in the middle of the night!

    The bed was super comfy and the pillows get an A+ from me.  Holy shit they're perfect.  I made myself a squishy cozy pillow-nest in the bed and could have holed-up there for days.  In fact, without windows, I was a little afraid that MIGHT happen!  

    The furnishings in the room are a little sparse and dated, and one thing I found odd was the lack of in-room coffee.  Most places do that now.  The bathroom is also outdated but everything was functional....I guess you could call it "vintage".  The thermostat in my room was completely unresponsive so I was kinda cold during the night despite trying to crank it up.  The walls and doors are thin and you can hear everything going on out in the hallway....I was woken up early by what sounded like a family of wildebeests a few doors down (but I think it was actually just two kids).  Also annoying was the fact that housekeeping tried to come into my room around 8am despite the do-not-disturb thingy I hung outside on the doorknob.  WTF!  Oh well, no rest for the wicked I guess.  

    Other things....wifi was free on my room package but is normally $9.95/day.  It was super slow so I'd have been pissed if I had to pay extra for it.  On the ship itself, having better (or more) signage to direct you to different areas (especially the bars/restaurants) would be nice because it's a little difficult to navigate around that huge behemoth.  Or maybe just a little ship map in the room would be good.

    I had fun walking through the hallways and trying to freak myself out (I sent a lot of "Shining"-inspired SnapChats whilst wandering around), and admiring the workmanship of the old wood trim.  There are several display cases throughout the lobbies with original crystal and other artifacts from the QM's heyday.  Despite some of the wonky issues (I ain't even mad bro, I know it's gotta be hard to preserve history while trying to provide modern comforts at the same time), I'd probably stay here again.  Consider my rating a GOOD 3 stars, not a bad 3 stars!

    21/04/14 | Link | Rating: 3.0
    295. Anthony A.
    This is one of those touristy things that I never considered experiencing despite being aware of its existence nearly my whole life. I'm guilty of being a So Cal local, which is why I ignore most tourist stuff. But a night here wound up being a good time, maybe not something I'm super eager to repeat, but absolutely worth it just to see what it's all about.

    My dad booked my gf & I a room here for my birthday. Or so we thought. During check-in, the lady informed us that the card given to the booking dept. was only to hold the room, not pay for it. I would have to give them another card (i.e. mine) in order to actually pay for it. I told my dad this later on and he was aghast. I asked why they couldn't just charge the card used to hold the room and was told they aren't able to, however if we didn't show up for the reservation then they could charge it. Confused yet? So, I wound up paying for my room that night....

    ...along with two days of parking at $17 a pop. What a generous rate for guests!

    For some reason she directed us to the elevator to get to our floor, which I later learned could have been accessed by going up one level using the fancy stairs in the lobby behind us. Our room felt like it was a mile away. These ships have long corridors and narrow hallways. Imagine doing weeks on here, months even.

    The room was cool if you've never been on a cruise or stayed on a ship, neither of which I have done. It's not exactly spacious, though the room does have an absurd amount of storage space. The toilet smelled like old ocean water and flushing it was unusual in that you weren't always confident that what was in there would wash away. And you have to watch.

    Our porthole window opened up to the Dark Carnival shenanigans taking place in the parking lot. The old hangar for the Spruce Goose was something I loved as a kid because it looked like Mothra's egg from Orange County. Up close, it's like something out of Disney's Tomorrowland.

    There's a great deal of cool, historical stuff to see on board. We didn't get to much of it, but we did take a night to walk around on the decks and enter every possible door that wasn't locked. I'll be honest, we were looking for ghosts. We found none.

    You can only order room service here until 11pm on weeknights. That sucks. I called up at mere minutes after 11pm and pleaded with whoever answered to being me a sundae. They refused.

    The experience of staying here is unquestionably paramount to the actual staying part, making this a one-and-done sort of thing for someone like me. I'd maybe come back and do another single night in order to properly do some tours and learn a little more history, but it might be another 30-ish years.

    28/11/14 | Link | Rating: 4.0
    296. . ..
    The accommodations were A-OK.

    I didn't make any reservations. Just showed up with a mission to see ghosts and entertain the girl. The front desk was nice and accommodating.

    I booked a room with a King size bed and splurged and got the Harbor view for an extra 10 bucks or something.

    The room itself was pretty damn small. The bathrooms were really tiny. The tub was a bit of a joke. The bed itself was actually pretty nice to sleep in. The port holes to see the Harbor were kind of cool.

    The walls are super thin, and being a relatively new couple, kind of felt bad for our neighbors. Oh well. I had fun.

    01/12/14 | Link | Rating: 3.0
    297. Dan H.
    Loved my one night stay this past Thanksgiving Eve. An annual blues festival has been happening in Long Beach every TG Eve for many years, and this was its 1st time on the Queen Mary. When I discovered this exciting news I booked a room immediately after buying my concert ticket.

    Since this was the start of a holiday weekend, and coupled with the night of the show, the check-in line snaked past the gift shop and down the hall. They had all hands on deck (hehe) with all the check-in stations staffed for the onslaught. Nice job management, as I had my key in hand within 20 minutes.

    It must be 25 years at least since I last stayed here for a wedding, and my room was a bit larger than I remember from that last stay. There was even two working portholes that opened up to the fresh sea air. The very lovely lass that checked me in upgraded me to the city view which was very cool. A great view of not only Downtown Long Beach, but also of Shoreline Village and the water too. The other side affords you a view of the parking lot, so I was fortunate for her upgrade. The bed was comfy, and the flat was new.

    Sadly I didn't experience any paranormal activity that most of my friends inquired about. I spooked a couple of ladies at the concert, but I guess that doesn't count as any official haunting, although they may disagree.

    My concert attendee rate was an incredible $109, but of course many fees were added that brought it to around $150 plus parking. Normally the weekend rates are still a reasonable $140-$160 +++. General parking is $17, and only $3 more to valet, a definite steal compared to most metro area hotels. The valet was the hardest working man in town, as he was handling the Thanksgiving Day crowd with extreme efficiency as he sprinted to each car. Ah youth.

    Except for not being visited by any Ghosts of Thanksgiving Past, I loved my stay here and will look for reasons to return in the future for another staycation.

    10/12/14 | Link | Rating: 4.0
    298. Jane A.
    Fun stay on an antique ship with our Luxury Liner obsessed 6 yr old!

    We booked an impromptu getaway night in a family cabin The Queen Mary Hotel, primarily to amuse our six-year-old who is obsessed with the Titanic and also the Queen Mary.

    There were no reservations available via the hotel's own website but we were able to book via Orbitz. We were a bit worried about our reservation but encountered no problems at all. We checked in around 5pm and were pleased with cabin A167. I was impressed with the nice starboard view of Long Beach and the separate kid's room with a door!

    It was fun staying in the antique boat. Many of the original fixtures made the experience feel authentic including the old fashioned plumbing, drawers, closets and fold down table in our cabin. There was tons of storage and closet space. The 6 year old kept referring to the cabin as our "apartment".

    We had fun exploring all of the features and historic areas of the boat. We had a nice dinner at Chelsea Chowder House which I will also review separately, room service desert and breakfast at Promenade Cafe. The restaurant views were fabulous - I will provide full separate reviews of them as well.

    We also visited the attraction and hotel gift shops. A lot of the shops and Promenade deck areas are under refurbishment. I am curious what is being done.  It would have been nice to have a "coming soon" Bulletin board to show what we can look forward to in the future.

    Of course the ship is old and much of the cabin is preserved in its original condition which differs from today's standard of luxury. Yes- the walls were thin, but we made an effort to keep it down as did our neighbors so it affected us little beyond being surprised we could hear them coughing etc... I had anticipated a floating motel 6 vibe based on reviews and was pleased to have had fairly nice accommodations with a down comforter and duvet vs. quilted bedspread and room service was available for example.

    Here are a few suggestions for future cabin upgrades to enhance the accommodations:

    1) offer feather pillows
    2) foam mattress topper (it was a bit hard)
    3) small TV for the second room
    4) much of the original cabinetry was painted. I wonder if beautiful wood exists under all of that paint just waiting to be uncovered

    I thought it was awesome that hotel guests could enjoy the self guided tour at no additional cost and tour tickets were half price. If you are planning to do some tours... Why not just book a room and extend your enjoyment for a minimal additional cost?

    31/01/15 | Link | Rating: 4.0
    299. Ace A.
    Got to LOVE the few reviews stating how the bathrooms and rooms are 'Too Small'..
    Darlings, this isn't a 5 star resort. This is the RMS  Queen Mary. A HISTORIC landmark built in 1930.

    85 years ago. The rooms will be smaller as people were a lot smaller in size compared the size of the average person today.

    If you are a history buff like myself- this place is fun to explore and an honor to be able to step foot in. I will spare the history of this gorgeous build as if you want to know more, Google search it.

    I have stayed the night once and made a recent visit with my family. Staff were very polite and knowledgeable.

    Carpets have been recently replaced, the rooms do look a little worn down to some as the furniture and decor is not modern, but defiantly not filthy.

    If you want a huge luxury bed,and a large bathroom or shower- this place is not for you.

    During my stay and visit I have had zero complaints of service, food and or other.

    Will defiantly stay and visit again!

    14/01/15 | Link | Rating: 5.0
    300. Yanny T.
    Stayed there to celebrate our wedding anniversary. It was nice the first day. We were pretty satisfied. But the next morning the housekeeping woke us up twice. She even opened the door before I had a chance to get up and opened the door. And she knocked again half an hour later. It just 9 AM in the morning and she wants to clean our room already!

    And then we went to the Promenede cafe, for lunch. The server was slow and we had to look for him to get our bill.

    I won't come back there for sure. Sorry guys. Looking for a great time but disappointed with the service there.

    08/03/15 | Link | Rating: 3.0
    301. Kari D.
    My boyfriend and I just stayed overnight to celebrate our anniversary. It was overall a lovely experience.
    The only hiccup was that we arrived about an hour before check in. It was understandable (as we were early) but they said they would call us when the room was ready. It should have been ready for check in at four but they didn't call us until almost five to tell us our room was ready.
    We got a deluxe king harbor view room and it was beautiful. The bed was huge and so comfortable. The blankets and pillows were plentiful and warm and the place was everything we expected. (Please note that there is literally no sound barrier between the rooms. This is fully disclosed and explained in the literature so was no issue for us but it should be known by anyone considering staying.) It was definitely a first class experience and we will be back. We'd like to stay in a suite next time. :-)

    06/02/15 | Link | Rating: 5.0
    302. Susan D.
    Me: the drilling noise is back.
    Front desk: yes, mam... There's construction on the deck but it will stop soon.
    Me: starting at 9am?
    Front desk: yes, mam.
    (Silence... Crickets)

    This was after I'd already gone up to the desk personally and reported the drilling, only to have them tell me they had 'no idea' where it was coming from but to call if it started again. Non-action... I had to ask them to call house keeping, maintenance or someone to find out!  

    It especially rubs wrong since we had been talked into paying an extra $30 for a room upgrade, just to be placed on the same side as the construction (that woke my 3-year old up). Then, at 9am, they only offered me a 'free room change' or 'free earplugs'... Who wants to pack and move a room at 9am?!  

    More than a hour later, the drilling is still going on... Yes, I'm sitting here writing this Yelp review to the vibrations of drills on steel. Thanks for ruining our day, Queen Mary. And for those of you who don't have toddlers... Yes, a toddler who is lacking sleep may literally ruin your day.

    We will never stay here again. Nor will our friends who were excited to hear about 'how the Queen Mary was'. Definitely won't recommend a hotel who I considerately thinks its ok to start construction at 9am.

    Won't see ya there.

    27/02/15 | Link | Rating: 1.0
    303. Christina L.
    Nice old hotel but there are many hidden fees which are annoying. I'm have stayed in many hotels and was rather alarmed to my boyfriend and I were assigned a room with two twin beds. Eh?  We obviously upgraded for another $20 for a roomy full. It's quaint though and feels fun. Maybe better for a family or older couple?  

    Looking forward to exploring the ship. It's nice that there are sites right here 'aboard' the ship.

    21/03/15 | Link | Rating: 3.0
    304. Christina P.
    Staying here was such an awesome experience. I loved anything about the Titanic when I was a kid... Well, minus the whole sinking and people dying part. I mean more the majestic, royal appeal ships had back then. I felt like I was transported back to the early 1900's as soon as we got on the ship.

    We went during Haunted Harbor so our room faced it, so we didn't experience the beautiful ocean views but it was neat watching all the action down there while we pregamed in our lovely room.

    These rooms are so awesome. Just like how they were back in the day. I just couldn't get enough of all the details. The little locking cabinets that had holes for your things so they wouldn't move when you set sail. I was amazed by everything the storage, a cute writing desk, the air vents, even the way the toilet flushed!

    We explored the ship at night, which was so fun. I'm pretty sure I saw a ghost, or just some little old lady in a white nightgown wandering around too. I wanted to take the audio tour the next morning but didn't have enough time.

    19/03/15 | Link | Rating: 4.0
    305. Jonnie D.
    Get a deluxe room. ...trust me, it's worth it. I'm here for a work conference and the first room they gave me was port side with a view of the parking lot and very small. Even the tub was small. I called the front desk and they upgraded me to a deluxe room with twin beds, but since it's just me I didn't care about the small bed. The deluxe room is almost twice the size with two windows instead of just one,  and it's facing star-board with a great view, and there's a writing desk and a large tub.  Huge improvement!

    Just remember. ...this ship is old and very few modern amenities have been added, but that's what makes it such an experience.

    Doing the Haunted ship walk tour tonight at 8 pm for $40. Can't wait!

    03/02/15 | Link | Rating: 5.0
    306. Sean M.
    I'm not certain where to classify my complaint. There was so much wrong with my stay on the Queen Mary that I'm not even sure where to begin. Let's start with the fact that I was awakened, before sunrise around 6:00a.m., by work crews trimming the eucalyptus trees in the parking lot. This is something that hotel management had to be aware of and could have at least had the common courtesy of letting guests staying on the port side of the ship know about. Second, after my very rude awakening, it was time to shower... guess what? No toiletries whatsoever, not even a bar of soap. Thankfully, I provided my own, however it's usually customary for the establishment to provide at the very least a bar of soap. I mean even Motel 6 has got soap covered. Thirdly, can we discuss the guest elevators, and how they're all covered up in done type of fabric and have been commandeered for use by, what I believe is a construction crew. Finally, let's discuss the embarrassing and somewhat humiliating practice of having to have a housekeeper come and inspect the room simply because I made my room payment in cash. In not sure if any other hotel property that does business in this manner.

    I'm not trying to be nit-picky, but come on the overall sloppiness with which the Queen Mary is being run is just sad and pathetic and for the amount if money I spent on room, deposit and eating in your restaurants, I honestly believe that you should be doing a hell of a lot better. And simply because your front desk person credited me $50 doors not in anyway make up for the horrible way in which the that hotel is being run. And yes, I will be reviewing my stay on yelp and trip advisor, because I sincerely think that there is no reason for a person to spend the kind of money your charging, when there are far better options, charging less money, in the immediate vicinity.

    08/04/15 | Link | Rating: 2.0
    307. Greg W.
    This was my first time dining at Sir Winston's on the Queen Mary.  The view from the dining room of the Long Beach harbor, is stunning.  It only complimented the wonderful meal I shared with my wife.  

    From the delicious scallop appetizer, which was wrapped in bacon, to the delicious Caesar salad, followed by the perfectly cooked Beef Wellington with Truffle sauce.  The Beef Wellington was cooked perfectly and was so tender, I literally cut it with a fork.  The garlic potatoes were light and very tasty.  All and all, a delicious meal.

    I'd highly recommend Sir Winston's as a nice getaway for a great meal!  Price wise, it's not a cheap date, with just under $200 for two.  But how do you put a price on a fantastic meal with a view and ambiance to match.....You can't!   So I'd say it's well worth splurging on.

    11/04/15 | Link | Rating: 5.0
    308. Josh T.
    Writing a review for this property is really hard. I feel I need to write one for the experience, one for the ship, and one for how it functions as an actual hotel. The experience and ship are 5 stars. You feel like you are stepping back in time. There is so much original art on the ship from the Era that the queen Mary is one of if not the largest collection of art deco art in the world. Wood everywhere, gorgeous unique wood, some that is now extinct so it is literally irreplaceable. The restaurants on board are fine, never got to try sir Winston's because there was a dress code we weren't aware of until our last night when we were turned away from the door (totally fine, keep it classy). Overall I loved my stay here. The room was larger than expected and the view of the water and port holes were quaint.

    Now if you are expecting a hotel like on land dont. The walls are paper-thin and the rooms are very loud. We heard every single word of what our neighbors were saying on both sides of us. We got the better end of the bargain,  they had to listen to us having sex, a lot. Sorry about that neighbors (not sorry bout it). The heat was hard to regulate, the historical pieces in the room are cool but frustrating when you go to turn on the fan or draw yourself a hot salt water bath (what luxury!!) And find they are features from a bygone era. As I was writing this it was three stars and I come to the end and feel three just is too harsh. it really was an amazing experience. I didn't even talk about the historical tour. So four stars just know you aren't staying in a hotel. You are in a museum that let's you sleep there.

    12/04/15 | Link | Rating: 4.0