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Azul Inn West Los Angeles in Los Angeles, CA

Azul Inn West Los Angeles in Los Angeles, CA

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Company Info:

Rating: 2.87

Address: 10740 Santa Monica Blvd, Los Angeles, CA, 90025
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (31):

1. Jeremy M.
Decent spot to crash, probably the cheapest place you're gonna find in Westwood...especially on short notice.  A convenient cab ride away from Westwood Village.  Watch out for the water in the shower though, lukewarm to scalding hot when you least expect it...oh free WiFi too

11/11/07 | Link | Rating: 3.0
2. reggiequadroupled P.
Way more bounce to the ounce with this place. Shower sucks but bring a beer in there with you and you'll be fine. Although 2 nights with 4 dudes made the room smell like manwich it was still big enough for all our stuff and... wait for it... ok it had a fridge. You usually have to fake being diabetic to get a fridge. This came in handy to refrigerate our tasty beverages. In my mind, the best part is that even though it was an old place, the insulation was awesome. No complaints even though we were very loud.

12/11/07 | Link | Rating: 4.0
3. Rachel L.
worst place to stay ever! the management was absolutely rude!  Everyone that I spoke to in the front office seriously needed an attitude adjustment. Do not expect a friendly welcome as you come to check in and definitely do not expect for them to be cordial either. as we initially called to ask for the password to the wifi network, they explained to us that someone was on their way to give us the password. first of all, i don't understand why they couldn't have told us on the phone and secondly, as we kept waiting for someone to come, we had to finally call them back to only find out that the wifi had been down this whole time! I think we had to call at least 6 times later on in the day  before we got the complicated password and username and had the internet working (but even later the internet kept going in and out) . on top of that, the next morning the maid opened our door even when we had a "do not disturb" sign on our door. she caught  me mid changing! And that was only a few of the problems we had with this place! Only upside was that the room decor was pretty decent  but, even so  one of our power outlet covers kept falling off making it difficult to use the outlets for anything. I will never come here ever again! Id suggest you to take your valuable money elsewhere!

26/05/12 | Link | Rating: 1.0
4. John C.
Bad experience.  Booked a night at Azul, then had to cancel.  I called, was told that if you book on internet, you have to cancel on internet.  They refused to cancel at the hotel.  What followed was Kafkaesque nightmare, where the internet booking site would not accept cancellation.  When told this, the somewhat rude desk clerk at the hotel told me directly that they were going to run my credit card and take the money, even though he knew well before the deadline that I could not make the reservation.  Then he gave me numbers to call; none was answered by a human being and none offered any way to cancel.  More calls; eventually they backed down and cancelled the reservation, but it was overall, an unpleasant experience.

23/05/12 | Link | Rating: 2.0
5. Megan S.
I just stayed here for 6 nights.  

Pros:
1. Rooms are updated and actually pretty cute, modern decor.
2. Bed was very comfortable!  I was expecting your typical hard, uncomfortable motel beds, but was pleasantly suprised.
3. Location is great.  It's very central to Santa Monica, Venice, Beverly Hills and Hollywood.  Also, not a long drive to downtown LA.
4. Quiet and clean area.  Despite being located right off Santa Monica Blvd, I didn't have a lot of noise and found the neighborhood to be very clean and well kept.

Cons:
1. I called ahead of time and was told check in was at 3pm.  I showed up around the time and was told my room was not ready because others had checked in early.
2. Maid service does not speak English.  I don't know if they have their own cleaning schedule or what, but if you plan on using the door sign "do not disturb" or "maid service please", don't bother.  They don't seem to pay attention.  The day we used the "do not disturb" we got maid service and the day we used "maid service please", we go no maid service.  We ran out of toilet paper and clean towels.  We asked a maid for a trash bag one day and it was 10 minute conversation because they don't speak english.
3. Customer service at the front desk kind of sucked.  They weren't very friendly or welcoming to the property.  Not the worst, but certainly not the best.
4. There is not enough parking!!  If you plan on staying out past 8 or 9pm, prepare to not find a parking space.  On the days we were out late, we had to park our car on the street and wake up at 8am to move it to hotel parking space (fingers crossed that there was one open).  Kind of annoying.

All in all, it wasn't a bad stay.  For the price and location, I would probably stay there again.  The biggest reason that I've rated 3 stars instead of 4 is because of the frustrating maid service and the lack of parking.

26/08/12 | Link | Rating: 3.0
6. George C.
Not a place to lay your hat for too long.  But pretty snazzy, to catch a place for a nap!

14/07/11 | Link | Rating: 3.0
7. Dany R.
I booked a room last weekend with a friend for my birthday. The room was very up to par. Friendly, professional staff and it was in a great location. Not too far from the freeway access. Overall, good experience.

26/03/13 | Link | Rating: 3.0
8. Daniel K.
I stayed here recently when I had a job interview in Century City.  I wanted a location that was close by.  The Azul Inn is just down the road from Century City on Santa Monica Blvd., a few minutes drive.  The location was convenient.  I got an affordable rate on Hotwire, which mentioned free parking, free breakfast and WI-FI available.  Good value.

The Azul Inn is basically a renovated motel.  The building's exterior isn't in great condition and it looks like a motel.  However, the rooms are newly renovated with mid-century modernesque furnishings, flat screen TV, and are in good condition.  This was a convenient home base from which I did a lot of prepping for my interview in the hotel room.

The Asian female hotel desk clerk at checkin was busy, stressed and not in a good mood.  Guests did not receive a friendly welcome.

The free wi-fi was not working when I got to my room.  I went downstairs to the lobby, they said they had recently reset the connection and to try it again in a few minutes.  Then it worked fine.  However, late that evening it stopped working again and wasn't working when I woke up the next morning.  I asked them to restart the router again, waited, but it still didn't work.  Fortunately, I was able to access the internet using my smartphone.

I requested a quiet room away from the street noise.  They accommodated my request, however, a large building was being constructed behind the hotel.  Due to this huge erection, enthusiastic jackhammering took place beginning at 7 am and they were still going at it strong when I checked out.

The mattress was a very comfortable and high quality Simmons Beautyrest WorldClass.  I only know this because I accidentally yanked the sheet off the mattress during the middle of the night ;)

There were a number of eateries within a convenient distance.  I walked 5-10 minutes to a healthy chicken / Indian restaurant near the corner of Westwood and Santa Monica Blvd. for dinner.  I didn't partake of the free breakfast in the morning because it was coffee (which I don't drink), tea (didn't like the quality of the tea), carbs (which I try to avoid, especially when I don't want a food coma), Minute Maid juices from a machine (I prefer fresh squeezed or not from concentrate juices), and non-organic fruit.  I don't expect a free breakfast to be gourmet, and I was fine driving down to Westwood and Pico to Junior's where I ordered breakfast and lunch to go.  

The desk clerk at checkout was accommodating and agreed to let me to check out later than usual since I didn't need to be in Century City until 2 PM.  

I would recommend staying here for convenience and value, if you don't mind the temporary daytime construction noise.  Don't count on the WI-FI working the entire time.  Bring your smartphone if you need internet access.

04/05/12 | Link | Rating: 3.0
9. Y. Z.
I was there two days ago and must say, it was a nice, clean room, I liked it. Went there with my husband and son and we had two very nice queen size beds, tv with cable. The only things I'd complain about, is the receptionists didn't make us feel being welcome, the water in the shower was hard to adjust to a decent temperature, and the breakfast didn't offer enough choice, I missed bread, cheese, sausage. It's close to the VA Medical Center, that's why we checked in there, because of my husbands operation the following day. I'd come again.

14/07/12 | Link | Rating: 4.0
10. Lucy F.
Horrible experience! For the price, go stay somewhere else! It should have been a huge red flag that the lady at the reception area was rude to a customer on the phone by saying that she had spent a lot of money on renovations and there's nothing she can do about it. Well, ignoring the dispute going on, on the side we check in. Here's the fun part:

1. The key given to us for the room didn't work
2. The rooms stunk, like someone's old moldy closet.
3. The place looked like a semi-attempt to renovate motel. (not like pictures show)
4. The pool was dirty
5. We called to ask for more towels since we had booked the room for 4 people and there were two towels. The front desk explained that we needed to pay more for the two additional people. You would think, they would check the room information and realize we HAD, so bring me more towels!
6. The BEST ONE OF ALL, after one person showered in our group (me) they ran out of HOT WATER...wtf!

Horrible customer service about the hot water issue:
We tried everything we could to bring it back, we ran the water, we let it sit without running, we turned the knob, nope the hot water was done. We call downstairs to speak to the guy that checked us in. He called housekeeping to help us. The housekeeping lady shows up and explains that she's not maintenance and the maintenance guy left at 4pm (it was almost 5pm). So we thank her and call the front desk again. The next best answer he gives is that we can leave and get a refund. O...and while he tells us this, we asks us to hold since there are other customers trying to check-in. After much back and forth, and one of our friends going downstairs to talk to the brilliant guy at the front desk, we get an additional room. However, two of us had to stay in the fucked up room, with no hot water, because the other room had a queen and twin sized-bed.

* By the way, there's nothing around this area and there's construction going on next door.

09/06/12 | Link | Rating: 1.0
11. Matthew R.
When we arrived at 1 pm, they told us that the room was not ready and to come back.  At 2 pm on 9/9/12 we were given the room to 133.  As we went to go in, it had not been cleaned.  So, we went back and they gave us another room key.  It too was not finished.  The third time we went back they gave us room 134.  It was not vacuumed, had some flowers in it that were wilted and fruit flies circling.  Also there was a pair of used tweezers in the bathroom and an empty bottle of cheap brut on the back table.  I am clearly handicapped veteran of the US Army.  I didnt have long before I had to go to my procedure, so we decided to just try it.  

Ac unit is right next to the bed and is very loud.  Their is no space on the countertops in the bathroom.  I had to do several "preperations" for my surgery and I had no working space.  Their were used coffee filters in the coffee machine.  The mirror had been removed from the wall and shoved in the closet for some reason.

We heard noises alot outside.  Fighting, yelling, traffic.  At 2:30 am my wife woke me up with "Is that a cockroach in the bathroom?"  Because of my various deployments I have become accustomed to their looks and confirmed the kill.

I advise getting a new cardboard box.  One that closes at all sides.  You most likely will have a cleaner room, no cockroaches, and it feels about the same : )

12/09/12 | Link | Rating: 1.0
12. Costanza G.
Rooms are very nice, clean and comfortable. But...there are many different but...the wifi system often disconnects you and you need to retype the impossible username and password too many times. The breakfast is incredibly poor.
At night the reception is closed and you need to ring the bell to get in...it made me feel as I was in a dangerous place.

26/08/11 | Link | Rating: 3.0
13. Jackson B.
So apparently hotel space is in such demand in L.A. that the formula for instant success is to take an old Travelodge, slap on a coat of fresh paint, give it an exotic name such as Azul and you too can charge $130 per night for a motel that is still a one star.  Absolutely not worth the money.  Use Priceline, Hotel Tonight, or Hotwire and get a three or four star for the same price if budget is an issue.

09/11/13 | Link | Rating: 1.0
14. Gail P.
Okay-first things first! NO, this is not such a plush pleasure palace that will get you all jaded with their fine service and fancy accommodations. So lower your expectations right now!
It is a basic, perfunctory, perfectly decent hotel located in a prime location midway between the Los Angeles beaches and all the cool things to do further east. Plus Westwood and UCLA is right up the street. You can access this place off  Interstate 10 at Overland and come up right up on it -somewhat hassle and hopefully traffic-free.

I stayed here last year when I came up to LA for that VH1 Who Tribute and this was an ideal location. Travelodge West LA serves a complimentary breakfast every morning-Minute Maid juices, coffee, bagels, muffins, etc., They offer their customers usage of a front office computer and claim to have WiFi in every room, but I left my lap top at home-so I don't know for sure. The heavy traffic of Santa Monica Blvd. doesn't really filter through because the motel is located on a kind of frontage road that runs alongside the Blvd. Plus the rates are fairly reasonable and they have internet specials on the website.

The most recent time I was here was last weekend and I have noticed new managers. Last year there was a wonderful man behind the front desk who was very friendly and told me to come back anytime and he'd give me the "best rates!" Now there is a more cursory type who doesn't say much. He gave me the wrong room-even though I specified in my email I wanted #114-which is right next to the maid's storage room. I don't wanna be listening to anybody getting it on when I am trying to sleep! If someone's getting lucky-let them go moan-and-groan somewhere else!

Once I got that corrected-the room key wouldn't work so I had to traipse back to the front office again. Finally- in my room and I notice that the front window won't open for fresh air, so I just leave the door open instead. The cable selection sucks big time-just a bunch of weird shows, Fox News and CNN! Not even any free porno-like they had at the Lemon Drop in Pomona. Not that I watch that stuff.

Certain rooms are right on the driveway-like my favorite #114. You can pull up and literally take 2 steps and be in your bed! Good for when you roll up late, walking's difficult and the papps can't get a good angle on a picture cause you dash so fast into your hotel room!
(just kidding)

Still-don't anyone turn their noses up at this Travelodge-it sits under the protective gaze of the beautiful Jewish synagogue directly across Santa Monica Blvd. I love that big statue with the gold on the top and enjoy seeing all the Yiddish guys with skullcaps walking around-it gives me that "Amish feeling" I get when around those peaceful  religious souls!

Not every hotel experience has to be a 5 Star Extravaganza-sometimes a simple place like this is all you need for a quick stay.
Check this Travelodge out but don't come bearing great expectations!

29/09/09 | Link | Rating: 3.0
15. lynn c.
Expensive, and not worth the quality you pay for. Only positive side is the location is very close to everything you want to visit in Los Angeles. I will not be back. It's not really clean or somewhere I would want to stay at again.

30/03/13 | Link | Rating: 2.0
16. Heather P.
For a quick stop, this is a great place. Paul is wonderful at customer service.

25/11/12 | Link | Rating: 4.0
17. Mark S.
Free breakfast, free parking, free wifi and newly renovated rooms~

06/01/13 | Link | Rating: 4.0
18. Mark A.
Decent Experience. Seemed newly renovated, my room was clean, good shower, good sized flat screen TV and a nice soft bed. The internet connection was weak but I've rarely stayed in any hotel that has a good internet connection.
My only major complain, which is always a problem in most hotels unless you find the perfect room is the noise level. I had a ground floor room next to the street, not only was a subjected to all the car traffic noise but also the foot steps and door slamming of my neighbors above. If you are a light sleeper, I strongly suggest requesting a 2nd floor room away from the street.

25/06/12 | Link | Rating: 3.0
19. Kat A.
I just called wanting to know how much was the rate for a 2 night stay. All I can say is the B*tch that answered was rude. I mean come on? Your just answering the phone!!  There are people out there in this world that have jobs that are 10x harder than what you do and don't got a bitter ass attitude. GET IT TOGETHER. She needs training in customer service. Advise to the owner: hire new staff that can bring you business and make people want to stay here. - on to the next one uninterested in this place NO THANK YOU.

05/08/13 | Link | Rating: 1.0
20. Joanne N.
Rooms are actually decent...kind of modern...not too shabby.

One weird thing though was that my tissue box seemed to have been soaked in water.  All the tissues were moist...it was so strange.  I tossed the box in the trash but the cleaning crew didn't give me a new one!  I'm assuming they thought it was my fault so they felt like I didn't deserve another box...?!  I don't know...

Another con, the shower's drain was backed up/slow.  By the end of my shower, I was standing in a shallow pool; kind of gross - I know.  I didn't bother calling the front desk because I didn't like the idea of having someone (plumber) in my room.  Apologies to the next occupant.

20/08/12 | Link | Rating: 3.0
21. Yiming H.
Free wifi is one account per device. Once you log in you can't log back out. They only give you one account but if you call then they'll give you a second account.

Not much else to say. Decent room, pretty clean. Front desk isn't too polite.

14/08/13 | Link | Rating: 2.0
22. Vanessa T.
This really should be a zero rating.

Worst "hotel" experience ever. EVER.

I can't even shrug it off and say "you get what you paid for" because we didn't pay for someone to GO THROUGH ALL OF OUR LUGGAGE. How can we be so sure? Because that person left ALL OF THE ZIPPERS UNZIPPED.

Thank God for my absent-mindedness and finding my passport in my travelbag while we were already on our way to LA. That prompted me to throw all of our valuables into the room safe.

But wait, there's more! Upon further investigation, not only was our bathroom NOT cleaned, there was a BLOOD STAIN on the outside of the shower curtain (see business photos).

Albeit nothing was taken, we couldn't help but feel completely violated. What's worse is when we tried to log a complaint in with the front desk, not only was the girl was, she hung up on me while I was in the middle of a sentence.

No one bothered to follow up with us either.

At least offer an apology. That would be the courteous and professional thing to do.

15/08/12 | Link | Rating: 1.0
23. Janet B.
Okay place for the price.  Best out of anything in it's motel class for the most part. Our room was very clean.  We inspected everything and all was very clean and newer which is huge.
PRO'S- very clean rooms, free wi-fi, close to everything. Free parking.

CON'S- continental breakfast is poor, customer service lacks, very loud from Santa Monica Blvd, guests and people walking around in general is very noisy. Bed for me was very firm but still have had way worse.

26/01/14 | Link | Rating: 2.0
24. Randy C.
Fresh off a 6 night stay at The Azul Inn I'm not sure why there are some low ratings. I read them prior to my stay but I also checked Trip Advisor and the reviews there are more in line. My room was very clean, housekeeping was excellent, quiet (considering its in downtown LA) and very reasonable for the area. The bed was very comfortable, TV was HD and had plenty of channels and parking was free! They could charge for parking but they don't!

The front desk staff isn't overly friendly but nobody in LA really is. They were polite and helpful with suggestions. The continental breakfast is more than adequate but setup in a cramped area so be prepared to be patient.

The value for the price is great! Especially considering the location. I plan on staying here for my next visit.

17/08/13 | Link | Rating: 5.0
25. Rav S.
Safe place to stay with good location.  Across the street from the LA Latter Day Saints Temple, around the corner from the thriving Westwood Persian community, and the King Fayed Mosque is only 3 miles south. Just a few minutes driving distance from the Wilshire district and UCLA.  

Some of the desk staff can seem a bit gruff, but the service staff are friendly and many speak English.  The exterior is mostly maintained, but the rooms are nice and comfortable although the bathrooms could benefit from an odor mask (e.g. stick-up).  The motel seems to be infested with termites as evidenced by the massive number of swarmers in the pool.  And the pool ... unheated and unchlorinated v.v. algae.  Parking ... get in early, or expect to walk a distance after parking your car.  Breakfast ... well, the baked goods can be a bit stale, but a few seconds in the microwave wrapped in a moistened towel reduces the crunch.

30/08/14 | Link | Rating: 3.0
26. Sarna B.
If you have a car it's the perfect place to stay, we drove everywhere and it was bang in the middle of everything we wanted to see. The rooms were clean as was the premises, it was too cold for the pool but was still very well maintained. Breakfast was slightly above average - cereals, pancakes and pastries, fruit, large range of herbal teas and coffee incl decaf. The coffee was nicer than starbucks! Noise levels were fine if you have the window shut. Staff where polite although their English was touchy. I'm a gym junkie and my partner wasn't okay with me running on the street at 6am here, so I used the stairs and handrails instead of paying for a gym nearby (there is no hotel gym) and the staff didn't mind at all. Beds comfortable however pillows are very large :/. They cleaned our room in the arvo which was inconvenient for us, but certainly not a major. Excellent value for money.

01/02/15 | Link | Rating: 4.0
27. Jennifer B.
Stayed here with my mother when she was in town visiting. It wasn't a terrible place to stay. The room was clean, the beds have soft Sealy pillow-top mattresses, and the noise wasn't as terrible as you'd think, being right on Santa Monica Boulevard. The location is very convenient and accessible to the 405 and 10 freeways, there's plenty of FREE parking (cha-ching!), and they offer complimentary breakfast (yeah it's not much, but it's better than nothing, right?) Oh, and there's free Wi-Fi and HD channels. Not too shabby.

I can't believe people are complaining about the prices. You're staying in Los Angeles, for crying out loud! It's going to cost a little bit more than a motel in Pocatello. Azul is worth the ~$100 price tag. It's not fancy by any means, but I didn't find myself worrying about bedbugs like I have at other places. Just what you'd expect from a renovated Motel 6.

05/12/13 | Link | Rating: 3.0
28. Colleen M.
We stayed there two nights. Great location, great free breakfast, excellent water pressure, clean linens, awesome stay.  It's a little loud with the nearby traffic but not a dealbreaker -we thought it was a fantastic hotel for the price.

30/01/15 | Link | Rating: 5.0
29. Tanja F.
Pros:
Off street parking
Recently renovated room
The gentleman at the front desk was really nice and very personable.

Cons:
Photocopied my drivers license, even though I had pre-paid for the room online. I've never had this happen before, anywhere else. It bugged me enough that I did ask for it back and they gave it back to me.

Based on the time of year that I booked this room, it was a good deal compared to surrounding hotels but I'm glad that I'm only here for one night. Like everyone else said, it's a busy street.

Expect solid two star accommodations and you'll set your expectations appropriately.

27/04/14 | Link | Rating: 3.0
30. Brittneyann S.
Stayed here about a month ago to go out to local clubs for a friend's birthday and LOVED it! Looks like a typical motel on the outside, but inside the rooms- WOW! The man who checked us in was super friendly! As soon as I walked into the room I was impressed. Everything looked new and updated. Entire room was very clean! Great toiletries provided. The bed was BEYOND comfortable! Like sleeping on a cloud! After a long night of dancing and club hopping it was heaven to sleep on that bed! Rooms have a mini fridge which was great! Also a safe that you can put your laptop in. Loved the blackout curtains and the wall ac unit kept the room perfectly chilly! I wish more places were like the Azul! Will definitely be staying here again when I need a room in the area!!

14/04/15 | Link | Rating: 5.0
31. Andrew F.
We stayed here earlier in April. We arrived late at night and were able to get parking in the small parking lot. Apparently there is a lot farther away, but we never saw it. One night we had to park in front of the hotel and they held our keys and moved the car during the night into the lot, so that was nice although I didn't feel the most comfortable having them hold our keys.

The room looked like it had been recently upgraded and had a nice color pallet. It was a decent size although the TV was a bit far from the TV. The washroom wasn't huge, but it did the job.

The TV had a variety of channels and the free WiFi was fairly consistent. The only really gripe with the room was the road noise, and the constant slamming of doors around us. It was bad but not terrible.

The access to the roads was not bad, but the left turn to get onto the blvd is a little odd.

Breakfast was basic but not bad. We never used the pool.

Payment was odd because we thought we had already had it paid but apparently it was just a hold and I suspect that is because it was not booked through Expedia directly.

Overall, staff was pleasant, room wasn't bad and the price for the area one of the best.

25/04/15 | Link | Rating: 4.0