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Best Western Royal Palace Inn & Suites in Los Angeles, CA

Best Western Royal Palace Inn & Suites in Los Angeles, CA

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Hotel rooms for visitors to the LA area

 

Company Info:

Rating: 3.37

Address: 2528 S Sepulveda Blvd, Los Angeles, CA, 90064

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    Comments (27):

    1. Eva L.
    My friend came visit couple weeks ago and we picked this place.  We don't know what to expect but since it's close to West LA, then we picked it. * sad...i don't even remember i drove by*

    We arrived to the hotel, and they upgraded us to a "so-called" suite.
    I must say that the suite was clean and for the AAA discount, it rounded up around $100 included tax. NOT BAD around West LA.

    The suite was a little disappointed, it's just an additional area that has a table, and it was called a suite.

    however, the price is really not bad and the bathroom was nice (has dryer).

    I would rather it if your friend wants some reasonable price and close to santa monica.( it was close to the 10 and 405)  =)

    29/03/07 | Link | Rating: 5.0
    2. David S.
    My stay here was in 2004 when I came to pick up someone at the Los Angeles airport.  The place is nice, not much onsite parking but its free, and they have a free shuttle to and from LAX for hotel guests.  My only complaint is they ran out of ice during the dinner hour!  Hotel staff however was friendly and helpful, and the rates very reasonable especially for a location in West Hollywood.  I'll still give 5 stars since I would stay here again and this review is from a stay almost 4 years ago...so hopefully now they have more than one ice machine for the whole complex.

    22/01/08 | Link | Rating: 5.0
    3. sarah beth S.
    Good enough that my boyfriend's parents didn't have any complaints.  That is lots and lots and lots of stars in itself.

    Clean, not too far from "the sites" but not close enough to them to be pricey. There's a teensy outdoor pool and hot tub. Free continental breakfast including fruit.

    The staff was really nice. They hooked me up with some plastic utensils from their stash as I found myself en route to a july 4 picnic sans silverware....and I wasn't even staying there.

    Their room was a standard room but pretty big with a nice, new bathroom. So my mom is gonna stay here next month.

    31/07/07 | Link | Rating: 5.0
    4. Josh C.
    This place doesn't look like anything special from the outside.  Neighborhood ain't bad, but it's not really within walking distance of anything to speak of.  The rooms were really pretty nice for what they charge.  Super comfortable king bed, fridge, big bathroom, free wifi, and a decent continental breakfast for free as well.  Parking is a little limited, but we found a spot on the street just fine.  Overall, I'd say that I'd recommend this place if you're looking for a comfortable nights sleep.

    28/09/10 | Link | Rating: 3.0
    5. Vicki C.
    I feel somewhat guilty giving this place only two stars, given the bargain price we paid, but I really did not enjoy my stay here.  This hotel has an old building and a newer building. I can only conclude that the people who gave this hotel 5 stars stayed in the new building.  

    Despite the name, there is nothing royal or palatial about this hotel, and our room in the OLD original building was lacking in attention to details.  Our third floor room was clean and the bedding looked new, but it was still run down looking. There was a noisy concrete balcony with dirty plastic chairs and a view of the 10 Freeway and a house across the street with security bars on the windows.  The balcony light was set to stay on all night (no light switch) and the curtains to the balcony window barely fit the window.  Thus, the room was not very dark for sleeping.  The windows are only single pane, which meant that we slept to the steady drone of traffic noise.  

    A 1970's style wall sconce was crooked on the wall, looked like it was going to fall off, and didn't work.  A ceiling floodlight fixture had a spiral fluorescent bulb sticking out of it. The heat and air conditioner was a noisy wall unit that must have been at least 30 years old.  

    The bathroom sink was a perfect height for a 6 year-old child and the minuscule sink counter was only large enough to hold a toothbrush, toothpaste and water glass. The fluorescent lighting was bright and glaring, but that is actually better than the dim lighting in many hotel bathrooms. The shower stall was small with good water pressure.

    On the plus side, we only paid $114. for a third floor room with two queen beds, a separate sitting room (small clean sofa, TV, mini fridge, microwave, coffee maker), and WiFi!   For that, this hotel gets two stars instead of one.  

    The continental breakfast was so-so, but what can you expect for the price we paid?  

    Underground parking for the main building leaves much to be desired.  You drive down a steep, narrow passage, and when you get to the bottom, you see a sign warning of low clearance.  That wasn't a problem for me, but if you drive a large vehicle, ask about this before you go to the underground garage.

    By the way, the person who said this hotel is in West Hollywood is incorrect. Maybe he stayed at a different Best Western or is confusing west LA with West Hollywood.

    16/03/08 | Link | Rating: 2.0
    6. Christopher L.
    Hotel is in not a horrible area, however parking, while free, is a challenge to actually get a spot. If you have a SUV or mini van don't even think about the 3 spots in front of the hotel. WAAAAAAAY too low. Try around back. There are like maybe 5 or 6 spots total back there however. Otherwise, your parking on the street.

    Cleanliness isn't bad, however maintanence wise it needs some help. The toilet did not work in my room so I called downstairs to the desk and they sent a maintance man right up. He fixed it, however it makes a loud whistling sound from time to time. He has been back to check on this a couple times now, and it will go away for a while, but always comes back. VERY annoying. The street looking rooms can be loud with the traffic, but not too horrible.

    The free breakfast is decent. Nothing fancy, but enough to get you going. The wireless internet works well. The hotel staff are friendly. There is no room service, however several places (mostly chinese/thai) deliver. There is a little rec room downstairs with a pool table. Kinda nice.

    All in all, its not terrible for the price. Could use some updating however. I would stay here again and would recommend it if you are on a budget.

    11/01/11 | Link | Rating: 3.0
    7. Jill S.
    The boyfriend and I needed an inexpensive place to stay for the night, and figured a Best Western is usually a decent option. WRONG. Something tells me we could have found a Motel 6 of the same caliber for cheaper. (As if it wasn't already cheap enough).

    When we checked in, they told us they'd upgraded us to a suite! Sweet! Upon arriving in the room, perhaps a standard room would have been better. Our door was at the top of the stairs. One step too far to the left and down you tumble! The non-smoking room smelled of old people and stale cigarette smoke. The bathroom was a cramped 4x10 foot closet. And that's including shower stall, kindergartener-height sink AND toilet. The tiny closet DID have a substantial safe in it. Evidently, in this neighborhood, it's a necessity. And in our room, even more so. The deadbolt had been kicked in and broken who knows how long ago.

    The shower looked liked it had been installed twenty years ago, though it did have decent water pressure. Which was nice, but only if you're okay with having one of three temperatures: Too Hot, Lukewarm, or Freezing Cold. The boyfriend had a Too Hot then Freezing Cold Shower. I got a Lukewarm and then was hit with Ice Cold right at the end.

    Oh. The parking. OH the parking. The majority of the parking is located under the building. Choose either: Steep Driveway, or Narrow and Steep Driveway to park. As we got back very late, we had to choose Narrow and Steep. As Vicki C. stated, there is a sign warning those with SUVs or large cars that they might have a problem getting out of the spaces. I drive a small SUV, and it felt VERY narrow and low. Cut the corner into the parking area too sharp, and SCRAAAAAPE! There goes your roof.

    Yes, they do offer free internet and they did have one nice suede recliner chair in the room. But mediocre internet and a single comfy chair doesn't make up for everything else.

    For $30 more, stay at the Holiday Inn Express on Santa Monica Boulevard, about a mile north on the 405. It was luxurious.

    07/01/09 | Link | Rating: 1.0
    8. Jay L.
    We thought Hotwire had put us in Century City, which is a nice area.  This is not Century City.  It's an industrial area near the I10 with bars on windows of neighboring homes.  We were concerned for our safety.
    So we were extremely disappointed when we noticed the cement plant and the West LA car impound lot across the street.  The street was very busy and getting out of the parking lot was not easy.  
    Nothing "royal" or "palatial" about this hotel.  The buildings were old and the "spa" was a jacuzzi and a pool about three times larger than the jacuzzi was in a corner of the building.  The rooms were large enough and the bedding was newish.  The staff were helpful and courteous.  We contacted Hotwire to request something closer to Century City, but Hotwire was happy with the transaction already.  I would never recommend this hotel and I will never use Hotwire again.

    21/06/11 | Link | Rating: 1.0
    9. Jeffrey L.
    Stayed on night at this hotel:
    Plus: roomy, close to freeway
    Minus:
    1. Unfriendly check-in process: no parking space for check-in, except for valet parking.
    2. No elavator from lobby to your room, u need to lift up your luggage for 10+ steps. (Or, you need to check in first and get the room key to enter the elavator from basement parking area.
    3. Having ceiling leaking in bathroom, they had known already when I complained to manager.
    4. Danger self-parking lot: you need good driving skill/good car to climp up from basement to street. Plus water leaking from ceiling.
    5. Noisy from people living above: my wife thought it was haunted.
    6. TV is placed 5-ft above floor, not comfortable to watch from sofa.
    7. I was paying $177 for the room which is kind of expensive for this kind of hotel.

    20/09/11 | Link | Rating: 1.0
    10. Sandy R.
    Staff was very helpful at check in, breakfast is minimal. Room was clean and decent and had a separate TV living room area with a fridge and microwave, where we put the baby to bed, which was nice. Lots of storage and closet space and a balcony but overlooks the parking lot. Main room was a bit tight with 2 full beds, a desk, and TV stand. 3 small clothing drawers in our room. Stayed 2 nights.

    Parking was an issue. We have a minivan with a rack on top and did not feel comfortable parking off the street because the clearance was only 6 feet. We were luck to get a spot outside of the lot. First night a VERY loud and rude party came in at midnight and basically yelled to each other and on cell phones, in the rooms and hallway, until 3 AM. Staff did nothing about it.

    As said before it was decent and basic. We will stay again as it is close to our destination, but not for more than a night or two.

    13/12/10 | Link | Rating: 3.0
    11. Andrew M.
    Stayed in the main building on the third floor in a "suite" looking towards the back.  If possible get a room facing away from the street - much quieter and nicer.  New comfortable beds, very accommodating staff.  They have free valet parking, and the front desk folks (Fred in particular) were extremely helpful.  Pool and hot tub are postage sized, but for a family of four for ~$120/night - FREAKING bargain.  Plus having a separate room, makes a place for the parents to hang out while the kids go to bed earlier.

    15/08/11 | Link | Rating: 5.0
    12. Allison B.
    Three stars for the hotel, five stars for the service.

    The hotel was nice enough, especially for a business trip. Most aspects were pretty typical of Best Western, though the building was shorter than other hotels and we apparently stayed in the newer (better) section. We pulled up to the hotel and handed our keys over to a valet person, who parked the car complimentarily. Check-in was speedy, but getting up to our room on the third floor was a bit odd. We had to haul our luggage up a flight of stairs and down a hall before reaching an elevator hidden behind a wall.

    Our room was just fine. We stayed in room 316, which had two very comfy double/queen beds, a desk and a large tv with maybe 20 channels. We could have used a few more outlets in strategic places (Seriously, hotels, get rid of the alarm clock that sucks up an outlet and just put multi-outlet strips by the bed, already!), but the main room still was a-ok. The bathroom was on the small side and there wasn't much room on the sink counter, but there was a ledge above the toilet to store bathroom necessities. The hotel provided way more than just shampoo and soap - our room had two shampoos, conditioner, body wash, lotion, shower cap and two soaps. We had three of every towel type. Major downside: there was only a small shower and no tub (so difficult to shave legs in that!). More downside: the shower had only a tiny ledge for soap and whatnot, and the curtain did not keep the water contained in the shower.

    Our room had an adjoining small tv room and balcony. The adjoining room had a loveseat, chair, coffee table, mini-fridge, microwave, coffee stuff and a VCR.  Yes, a VCR. I LOLed. We didn't go onto the balcony, as there was only an alley to see.

    Service was excellent. This was one of the most smiley hotels I've ever been in. Everyone smiled nonstop - the guy who checked us in, the various valets, the housekeepers, the guy putting out the breakfast goods, etc. The front desk asked how we were doing each time we came "home," and they recommended a few things to do. The breakfast spread was phenomenal. Seriously, I've come to roll my eyes at continental breakfasts included with hotel stays, but this one was pretty fantastic. It had an assortment of raw fruit, fruit salad, cereal, warm soft granola bars, fresh blueberry scones, fresh mini cinnamon rolls with icing, bagels, doughnuts, toast, waffles, apple juice, various milks, water with lemon in a pretty pitcher, and much more.

    The area immediately around the hotel is kind of boring, but drive or walk a few blocks and you'll find a busy section of town with some shops and mom-and-pop places to eat. Go a few blocks even further, and you'll find even more restaurants and national drugstores and whatnot. The location itself is convenient to highways and freeways.

    29/10/11 | Link | Rating: 3.0
    13. Elias C.
    Stayed at the hotel on 1/11 for a few days , and I must say everything was great. The room they gave me was really nice, had all brand new leather furniture, plasma tv etc. Eric who I believe is the manager was in the front and went out of his way to help me out to get my room situated. All out excellent experience.

    28/01/13 | Link | Rating: 5.0
    14. Samantha F.
    I really liked this hotel, but there were a few downsides. I'll start with what I loved about it though!

    The beds were SUPER comfortable... Seriously! Better than my bed at home:)

    The staff was also EXTREMELY helpful. They were very quick and willing to answer any questions and give you tips on where to go and when, giving help with traffic times and all.

    The cleaning staff was also extremely thorough, scrubbing sinks and the showers and toilets, and wiping down all surfaces. The only reason I know this is because I walked in on them cleaning!!!

    The continental breakfast is also pretty good, it's not the biggest spread ever but they do have some delicious blueberry scones :) they also bake cookies about midday for your taking and they are warm and delicious! Perfect for a little break after sightseeing.

    However, parking is seriously terrible. It has a narrow back parking lot where only one person can enter/exit at a time. They also have a lower level parking garage style thing... It is extremely hard to navigate and very steep. You will want to have a small car!!

    The showers here also aren't great at all. It makes a huge difference for me! First of all, there are no bath tubs so if you have small children that might be an issue. There is VERY low water pressure and the temperature of the water barely crests over cold... A terrible way to start a morning! I did notice that if you took a shower at night, it tended to be warmer. The sinks are also very low here, I'm 5'8" and it was at my knees! Something to get used to, and it wasn't a wheelchair accessible room!!

    This hotel was very centrally located, as sepulveda runs through much of Los Angeles and it was easy to get to Beverly hills, Hollywood, etc. That was a HUGE plus!!!

    It also has a separate tv room which is nice if you wake up early or want to stay up late without disturbing your room mate:$

    27/06/11 | Link | Rating: 3.0
    15. David G.
    Hard to beat the prices for a hotel in LA. Location isn't going to blow you away, as it is in West LA...industrialized no-mans land, but the hotel has one-block access to the 405. The rooms were clean, functional, and cozy. And the help was prompt and friendly, even offering complimentary valet.

    As long as you don't plan on hanging out in the hotel all day/night, this place does just fine.

    01/11/11 | Link | Rating: 4.0
    16. Rachel Q.
    This is where the boyfriend and I stayed for our aniversary mini-vacation.

    It's decent.. we aren't people that expect much out of a room.. especially since we are on a vacation.. we only really use the room to SLEEP.. so there isn't a need for anything but a really comfy bed..

    It seems that we were sent to a building with smaller rooms.. I would have loved to stay in the other buidling where the rooms had a little balcony.. I'm assuming it would have been a little bigger..

    But.. like I said.. we were only there to sleep.. and it served it's purpose well.. and for that.. we are happy..

    They had continental breakfasts in the morning.. the boyfriend LOVED that..

    The toilet kinda sucked.. it wouldn't flush down all the way the first time.. it'd take two flushes or for you to hold down the handle to flush everything down..

    The showers were wierd.. the cold knob gave hot water.. and vice versa.. it took me awhile to get the hang of it.. but it worked out in the end..

    Our room didn't smell.. and the bed was comfy.. parking sucked.. but we managed to find a good spot each night..

    So.. it was an ok place to be!

    26/05/09 | Link | Rating: 3.0
    17. Roz R.
    No elevator, carpets are filthy, bathroom the size of a postage stamp
    This place is horrible

    19/08/12 | Link | Rating: 1.0
    18. Nicole A.
    Great, friendly service turns this 3 star property to a 4 star. We were traveling with our baby for the first time and they were kind enough to upgrade us to a suite which included an extra room for the crib. The continental had many offerings and location near Westwood  was convenient. For the price, we would stay here again in a heartbeat.

    04/10/13 | Link | Rating: 4.0
    19. Jennifer C.
    The room was exactly as I expected.  It was very clean and not noisy.  The bathroom and TV were in great shape, and they provide free valet parking--something you cannot take for granted in L.A.!  The room was a little on the small side, however.  The staff was friendly and the complimentary breakfast was fairly nice.  With a $25 off coupon, the price was not bad.  I would stay again.

    30/11/13 | Link | Rating: 4.0
    20. Barbara L.
    Clean beds. Included breakfasts. Free valet parking.  Quiet. Centrally located in WesrLos Angeles. Very friendly staff. We were here ten days using auto club discount made the price more comfortable. I met people from Australia and other far away places. There is a pool and spa but I did not try them but they appeared clean.

    19/01/14 | Link | Rating: 4.0
    21. M A.
    Comfortable two room suites with a nice continental breakfast and great location for visiting anything on the L.A. Westside.  Surprisingly quiet considering the Sepulveda location.  Fred and his service staff are very pleasant and will do anything to ensure you have a pleasant stay.  There are always price specials, call and ask what the best deals are, they can almost always beat the discount travel site prices.  Park on the street not in the lot, it is a little tight except for the front lot.

    10/01/14 | Link | Rating: 4.0
    22. Michael A.
    My wife and I stayed here last week and we loved our stay.  From the minute we walked in we were greeted by the front desk agent who was soooo nice!! Valet was great and professional and the maids did a great job!!! We will absolutely be back and a big thanks to the staff!!!!!!!!!!!!!

    08/02/14 | Link | Rating: 5.0
    23. Aaron E.
    It's alright. It's pretty old and they've tried to update it. What I'd say is that they should have updated it to it's old style. They have these awesome marble walls throughout the hotel. It was probably built in the 50's which explains a lot of it's design. This could be a pretty awesome boutique hotel if done right. They still do some very old school check in processes but it's fine. The staff is very friendly and they offer complimentary valet parking.

    07/03/14 | Link | Rating: 3.0
    24. Cara M.
    Pros

    Clean, good free breakfast, balcony, helpful staff, pretty good price

    Cons

    Old building, cramped room with a very small bathroom, no tub (for those with small children), guest laundry in basement of parking garage under the hotel and you need to get the key from the front desk (scary at night-didn't go alone), valet parking (I know, it's free but still a pain if you have to get stuff from your car later on. Bring an extra key so you can just get into the car yourself-it's under the hotel unless it's a larger SUV or minivan in which case it's in the back.)

    29/08/14 | Link | Rating: 3.0
    25. Brooke P.
    This place was quaint and was super clean.  I appreciate cleanliness above a lot of other things so the 3 stars is mainly for the cleanliness.  The staff and free valet were very nice.  The room had a nice layout for the bedrooms, however the bathroom was smaller than any I have ever seen.  There were two closets in our room which seemed unnecessary, but would maybe be nice if we were staying longer.  The pool was way small, and the hot tub too hot.  
    The breakfast was nice, and room had microwave and fridge.
    The room had a separate little living room with a TV in each room, and plantation shutters on a big sliding door and a big window.  When we arrived someone was vacuuming in the room above us and we could hear it quite well.

    07/11/14 | Link | Rating: 3.0
    26. Tracie M.
    Room is an ample size and serves the purpose I need. Unfortunately, the smell of bleach is so overwhelming. Tried airing out the room, but the smell is still strong. Otherwise, I would stay here again.

    11/02/15 | Link | Rating: 3.0
    27. Bill L.
    Very clean and comfortable.  The entire hotel is meticulously maintained and staff is attentive and accommodating.  

    Staff is also very cognizant of frequent travelers programs and shows their appreciation for brand loyalty.

    12/03/14 | Link | Rating: 5.0