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Doubletree by Hilton Los Angeles Downtown in Los Angeles, CA

Doubletree by Hilton Los Angeles Downtown in Los Angeles, CA

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Company Info:

Rating: 3.08

Address: 120 S Los Angeles St, Los Angeles, CA, 90012
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (279):

1. Stella A.
lobby looks great.  rates are good.  location is excellent - close to Little Tokyo and freeways.  service was totally inconsistent. stayed there 2 nights b4 Xmas and 4 after.  some days the rooms were made up exellently, other days only the bed was made (poorly), dirty cups and trash left on exact spot, carpet nit vaccum, towels missing (3 ppl stayed and they left 1 face towel).  called front desk for towels, waited until we were going to bed, called front desk and found they were send next door.  ac/heat did not work in room after Xmas. received excellent bellman service when first checked in. received none at second checked in.  front desk was a mess. u had special (discounted)r" rates for first stay but was charged regular rates.  parking should be free for guests. all in all the place is okay. I just expected more from a Japanese chain (they are supposively known for hospitality and service) and was expecting to receive the kind of service I revceived traveling in Japan. management at KG needs a makeover.

06/01/10 | Link | Rating: 2.0
2. Kay V.
recently stayed here via expedia reservations...the description of room amenities was false. it didn't come with a mini fridge or bar that it advertised. so we called the front desk...probly a 5 or so minute run-around on the phone only to find out they'll deliver one to our room. we were hoping to get an upgrade....so how ghetto is that to have a mini-fridge delivered to your room by a cross-eyed delivery man.

we did ask for a refurbished room...but who the heck knows if we really stayed in one. the only catch according to the front desk clerk was we wouldn't recieve free internet service (which we didn't need b/c my handy-dandy boyfriend has wireless service from his treo cell). the bathroom floor was disgusting...that was definitely not refurbished. & the bathtub felt gritty on my feet....eww! the carpet even looked dated.

when we arrived at the front desk we had to gesture to get 1 of 2 staff member's attention who wasn't even attending to anyone...sheesh!

the only reason i gave it 2 stars b/c it's so close to 4 major freeways (10, 110, 101, & 5) & we weren't forced to park the ridiculously priced $20 valet parking fee...instead we parked at the parking lot across the street for $3 1 day, then free street parking the rest of our stay. also it wasn't ever crowded in terms of waiting for the elevator. oh & i did take advantage of the in-house starbucks.

31/05/06 | Link | Rating: 2.0
3. doug m.
I can't say much about staying there...except that they are renovating the place currently. What i can say, is that the rooftop garden is pretty nice and during the summer they feature a Beer Garden where you can order pitchers of Sapporo and grill meats and veggies on an electronic hibachi at your table. I'll be happy to stop by there for a beverage on a friday evening again. Good times.

08/07/06 | Link | Rating: 3.0
4. Paul K.
If you've slept on a granite slab and enjoyed it, then this is the place for you. Service absolutely blows. They're rude and condescending.

24/09/07 | Link | Rating: 1.0
5. Stefanie B.
Okay...so I have no opinion about this place as a hotel, because I haven't stayed there, but a quick glance at some of the other reviews confirms my suspicions that the service at the New Otani as a whole is pretty damn bad.  Fortunately, I only experienced the sushi restaurant on the top floor.  Unfortunately, it sucked.  While the sushi itself wasn't bad, it was definitely over priced.  Service was incredibly slow and the one woman who was working the bar and taking our food orders seemed incredibly overwhelmed by the dozen or so in our party and kept messing up everyone's orders.  The drinks from the bar were weak.  It seemed like there was a bigger sushi restaurant that might be better (I think we were stuck where we were because of the size of our party) but I wouldn't risk it if I were you, unless you want to wait an hour and a half for a few california rolls.

26/09/07 | Link | Rating: 2.0
6. Grace C.
I was so excited about coming here for the Summer Beer Garden which runs from 5:30 - 9pm on weeknights during the summer.  The idea of happy hour on the rooftop japanese garden, just sounded perfect.  And I will admit the atmosphere was nice and chill, but the setup was much more formal that our usual happy hour haunts.  You actually sit at a table (reservations recommended, though I tried and couldn't get them to return my call) with a grill in the middle to cook the beef, shrimp, chicken, sausages, calamari, etc.  Neither the food or drinks were anything special.  I left really disappointed.

20/07/07 | Link | Rating: 1.0
7. Isabelle D.
ten thousand cranes - lunch was less than mediocre, expensive.

14/05/09 | Link | Rating: 1.0
8. Michele B.
this hotel is the worst i've ever stayed at don't waste ur money.  a japenese hotel with no asian restaurnts.  only one with terrible food.  dennys would be better. and we could not go to the garden unless we paid 40 dollars. a lady couldn't even use the restroom in the lobby.

13/09/10 | Link | Rating: 1.0
9. miriam b.
This place's interior seems stuck in the 1970s which is popular with some, but they could work on it a lot more by taking out the sad beige carpeting in the lobby area. One of the more convenient hotels for friends from Japan that wanted to have hotel staffers that could help them with questions, etc.

There is a nice garden one can enjoy outside of the Japanese restaurant. Good breakfast.

Amenities were Caswell Massey...ok, but not that great.

01/08/06 | Link | Rating: 3.0
10. Paul K.
I stayed for 2 nights last weekend.  In the course of 2 nights my friend and I got 20+ bed bug bites each.  If you get stuck at this hotel check for bed bugs.  I'm usually not a yelper (though I use it regularly) however I feel it's my responsibility to warn others.

19/12/10 | Link | Rating: 1.0
11. Shawn C.
Didn't have that bad of an experience here. Room service was great, very nice people. The view, the room, the bed, the bath, it was all amazing. We got a huge flat screen TV! The bathroom was a bit small, though. And even though it was November, my girlfriend and I were hoping for a hot tub of some sort. Wasn't too familiar with the area, it's a pretty confusing neighborhood and if you find yourself on the wrong street, it could get a little sketchy. I wouldn't advise walking anywhere besides the indoor shopping center downstairs with all the restaurants are. The only con I would say about this hotel was the front desk service. We paid for the romance getaway package, got everything it came with, but somehow they said we hadn't paid and that my card wasn't working. We had to go to the room with the internet, which the first computer we tried using didn't work and the girl in the room wasn't so helpful, we printed out the recent transactions on the card and when we went back to show them we had already paid the lady was gone...It was a bit frustrating but besides that little mishap, I would definitly come back! Oh and the biggest pro, THE BREAKFAST BUFFET IS AMAZING!

28/12/09 | Link | Rating: 4.0
12. Epicurious L.
Stayed here for 1 night after a friend's wedding, and I have to say for what I paid, it was really nice.  Newly refurbished, the rooms was very comfortable, I liked the way it was decorated, was very clean, and had everything I needed, I actually wish I would have been able to loll around in the room more than I did.  It was a great crash space, and I would go there again, or recommend to visitors staying downtown.  Since I booked about a 1.5 before my arrival date,  I got a GREAT rate through the hotels site.  So if you are staying down, give it a try.

10/05/09 | Link | Rating: 3.0
13. Brianne K.
I was bordering between giving the New Otani three stars, but the rooms are so run down and ragged, I just couldn't muster the extra star. The staff is nice enough, and the lobby is quite nice, but the rooms are just plain nasty, and are badly in need of a renovation. It's also essentially in the ghetto...I heard police sirens and car alarms all night. The pros are the rooftop garden (definitely check that out if it's nice out), and the fabulous sushi restaurant.

19/09/07 | Link | Rating: 2.0
14. stan s.
This was one of the best hotels downtown when it was Japanese owned.  Now, the only reason to stay here is to get the cheap rates.  The staff now is CLUELESS and worse, rude.  The attention to service that made the hotel good is now all but gone.  Still, there are a few great restaurants hiddtn inside here and the location can't be beat for those wishing to explore Little Tokyo.  Rooms are decent size and clean but in general an unpleasant experience because the staff are just so bad.  Seriously it's almost as if hotel owners were like "can we run a hotel with $5 an hour employees who know nothing at all?"

01/05/09 | Link | Rating: 2.0
15. Miguel V.
This place is pretty weak overall. The best thing about the hotel is the location, right in Lil Tokyo. We booked it through hotels.com , which told us that we would get free parking and room upgrade. Upon check-in, the man at the desk told us that the upgraded room was not clean yet and that he would have to find one that was available. We got to our room and it was just the standard room. So we called the desk to ask what type of room we were in. They told us it was a suite, which it clearly wasn't. We checked the website which clearly shows two types of rooms, guest rooms like we had and suites, which have two rooms in them and are much bigger than the guest rooms. I thought it was very shady that they straight lied to us like that, as if we didn't know what a suite looked like.
     The room itself was alright. The decorations were like a 3-star, but the bed was very hard. i guess the nice way to say this is firm, but it was definitely hard. The tub was plastic and there was mold inside of the shower curtain. The normal self parking is $24/day and valet is more. The internet is $10/day. The garden looked nice, but it's not worth the money to me for barely a 3-star in my opinion.

11/01/09 | Link | Rating: 2.0
16. Christiana R.
I stayed at this hotel for a few days and I really enjoyed my time here! The lobby is beautiful. I love the colors and furniture is very clean and modern. The room was great. A standard size room is definitely big enough for 2 people and the room was very clean. But I do have to say that the bathroom was a tad outdated...but definitely not a deal breaker! The view was also great...the garden down below and the Downtown LA buildings in the background...very nice to wake up to that in the morning. The staff was also very helpful and friendly. Parking is pretty pricey ($24/night) but this is LA after all! I actually really liked the location of this building. It's across the street from Little Tokyo, a 2 min. drive to Chinatown, Olvera Street, and Union Station! I also liked how the area was quiet at night and there wasn't all this hustle and bustle outside of the hotel at all hours of the day! But if you venture away from the hotel, it can get a bit sketchy but nothing too scary! Like in any city, just be aware! But overall, I would definitely stay here again! It's a great hotel at great price in a great city!

21/02/11 | Link | Rating: 5.0
17. Olivia G.
I was forced to stay at the New Otani.  Let me just make that clear.  I was not there for my own fun.  I wasn't happy to be there, and the crappy state of the room didn't make it any better.  This place was nastier than a used motel 6 room.  The second time I stayed there was better, but that first room is imprinted on my memory.  I am told they have a lovely roof garden but I never ventured up there, preferring instead to get the hell out of there as quickly as possible.  Honestly, I'm surprised I didn't get scabies.

The only good thing about the New Otani is that sometimes giant hordes of Japanese schoolchildren are staying there and riding the elevators for fun.  Japanese schoolchildren are cuter than an entire box of kittens.

19/01/06 | Link | Rating: 2.0
18. Bonnie G.
This is just an awful hotel.  I was so embarrassed that we put 2 new employees up there and they checked out after the 1st night and paid for their own hotel because this was so terrible.

20/01/08 | Link | Rating: 2.0
19. Brian D.
I liked this place.  Walking distance to all the good stuff in Japantown, the Japanese restaurant on the roof is really awesome and serves Japanese breakfast, and there's a full-on garden on the roof.

The TV has a Japanese channel.  The room was very nice.

28/04/07 | Link | Rating: 4.0
20. Imelda M.
I stayed there for its convenience of being in the center of the places I wanted to visit.  I wouldn't stay there again if I had a choice since there are other hotels in the near vicinity that I'd rather try.  As for it's amenities, they only rated an "ok" in my book.  

My rating for the New Otani:  3 stars

1/2 star for location.  Great if you wanna stay near Little Tokyo, walk to the MOCA, and dine on on Japanese food.  There's also Weiland Brewery and Restaurant nearby that I'd heard was great for cheap beers, but didn't have time to check out.  Of course, they only get 1/2 star for location because it's also great if you have to stay nearby a bail bondsman, have to go to court for your newest crime, or want to hang out in the ghetto (which is in the opposite direction of Little Tokyo).

1 star for having a nice garden.  It was pretty and pretty small.  You don't have to actually lodge there to enjoy it and there's another "secret garden" a few blocks away that's also free near the base of a close by commercial building.  

1 star for my room which was nice except that it was a corner room which meant that my tv was in the furthest dark corner.  Oh, and they didn't even have a mini bar or refrigerator.  There was a cubby for it... but it was MIA.  Did the previous lodger take in their luggage with them as a souvenir??

Oh and a 1/2 star for the nice smelling shampoo and soaps.  Seriously... they smelled really nice!  

The lobby could use an overhaul since it's a bit underwhelming.  The happy hour that they posted near the front desk wasn't available due to a high school reunion taking place and they didn't offer the same happy hour deals in their other restaurants.  Well, hell... maybe this place deserves only two stars...

11/08/06 | Link | Rating: 3.0
21. Lisa E.
I actually thought this was a great hotel.  However, I didn't get an $89 per night rate!  I was there at $162 per night!  And that kind of sucked when there's no pool.  But, I loved the location, it was clean and the front desk people weren't GREAT but they were pleasant enough.  The wireless internet pissed me off; they charge $10 for 24 hours but no matter what time you purchase, the 24 hour period ends at Noon the next day!!!  What a rip off.  The food was good but expensive (of course).  I would however, stay there again in a heart beat.  I felt safe and there was a Starbuck's located inside the hotel!  Great when traveling on business!  Having my quad in my hand before I get in my car!  Suuuuwwwwwwwwwwwweeeeeeetttt!

25/04/08 | Link | Rating: 3.0
22. Fey S.
Stayed here 6/29-7/1 for AnimeExpo that was going on at LAX. It was awesome to see that they were added the the shuttle list at the last minute and staff was helpful whenever I saw another AX member asking about it.There was construction going on but I don't mind it, hey if it's going to make the places better go for it. Our room was clean and bed was a comfy. We did check in a bit early and we got stuck with one of the corner rooms so room was made the furniture placement awkward. Loved that they are literally in the heart of Little Tokyo. Like others said self parking is $24 and valet was just $30. The garage elevators were down that day so we went ahead and just did valet. Sadly I didn't get to see the gardens, there was a wedding that weekend so I thought it was best to skip it. The gym looked updated. There are a lot of empty  random rooms in the back though, closed salon, limo service?, and the vacation planner?. I would stay here again though.

15/07/12 | Link | Rating: 3.0
23. Leilani A.
Thanks to expedia we stayed at the New Otani. I'm originally from LA but now live in the Bay Area. Let me tell you....I should have stayed at the Universal Hilton or the Renaissance in Hollywood.

The elevators are TINY. No exaggeration. Rooms are average, bathrooms are also tiny.  Maybe I'm accustomed to staying at normal "American" hotels where the rooms and elevators aren't designed for itty bitty Japanese people.  I swear six Japanese business men came out of the elevator and when I went in with my husband and two friends it was cramped! We're not huge fatasses, by the way....these elevators were probably manufactured in Liliput.

Oh, and the garden isn't on the rooftop at the top of the building as one would imagine. It's on the 6th floor I believe, a quaint little garden, but it's not as if you're at the top of the 22nd floor with a view of the downtown skyline.

Two stars because I did a search and found no bedbugs.

10/04/07 | Link | Rating: 2.0
24. Amy C.
This Hotel is nice. I love their Japanese Garden set up. and it'll lead you to a lot of eateries nearby.. like Curry House, Ramen Noodles and a convenient Japanese market. The bedrooms here aren't that great to be honest. But the whole hotel itself is very nice. The ambiance makes up for it.  Its also located in the heart of downtown. My company christmas party was also held here. I had to self-park across the street.. :T or valet park for 10 bucks! Forget that.. ohhh.. the also charge for over night parking.. Who doesn't though? grrrzz.. :P The ballroom here is nice and huge too! The bar area for the guests was small.. hmmm.. Oh wells.. As long as everyone is having a good time. They have some pretty good package deals for hosting a party. They decorate everything, from the table to the chairs, to the centerpieces. Granted the centerpiece was just a square shape mirror with hershey kisses on it.. but it worked! SInce it was a company christmas party they also provided the christmas tree!! That's awesome! The food was good too!! So if you need to throw a company party.. Keep Kyoto in mind! :)

25/05/11 | Link | Rating: 3.0
25. Allison M.
We had our wedding ceremony here in April, and it went well.  Right after we booked it, we saw Frederick W's scathing review of Dave (the event coordinator).  We brought it to the attention of Dave, and we think that's why he was responsive to that review.  He also gave us the garden a few hours earlier, from noon to 4pm, promising that it would be ready for our 2:30 wedding.  We were a little more reassured since he was responsive, and we wouldn't have some of the same logistics problems the other reviewer complained of because we were only having our ceremony there.  Dave is definitely a great salesman, when you have him on the phone.  Getting him to return calls on the phone or seeing him in person is another story.  He works in spurts, I think.  We won't hear from him for weeks, maybe months, despite having left him messages, and then we get calls and emails from him asking us to call him back right away.  Details are also not their forte.  My husband corrected the spelling of his name for Dave about 5 times, and every time, in a subsequent email or draft contract, it would undoubtedly be unchanged.  We also had a rehearsal the day before, and the AV guy was there to help us figure out where to put the speakers and whether we wanted wired or wireless mics.  We agreed on everything, and he said he got it and would be the guy setting up our stuff the next day.  Not surprisingly, he was not the guy setting up the stuff the next day, and we had to get things changed right before the ceremony.  We considered having some drinks and appetizers, but it was a little pricey and not really worth the value.

But overall, everything worked out for us.  We were happy with the price negotiated for the ceremony site, and it was a beautiful sunny day on our wedding day.  We got many compliments that the garden was so pretty and a great site for a wedding.  We didn't book their rooms for our guests because they wouldn't give us much of a deal, and there were such mediocre reviews.  But my changing room was nice, clean and spacious.  Just know that you have to be detail-oriented and on top of things if you use them for a wedding.  Don't think that things will fall into place on their own.

06/07/10 | Link | Rating: 3.0
26. Steven D.
my girlfriend worked here. she says that they are really understaffed, so some of these negative reviews make sense. i used to stay here when it was the new otani.

27/07/11 | Link | Rating: 3.0
27. Game O.
I have been in many different hotels but this was a first.... was impressed with how friendly the staff was at check-in and the low rate I had gotten for the room was that I was sold with that....when I went into the room that was promised to me I was very satisfied with how clean and organized they were.. I didnt like the expensive parking but in the bright side felt really safe due to the downtown Police department being 1 block away :) and the excellent location right in the middle of downtown Los Angeles you can be anywere in LA in a few minutes... will be coming back soon

15/10/11 | Link | Rating: 5.0
28. Ricardo M.
Wow is probably the best way to describe this hotel, and I don't mean in a good way. Although the hotel is supposed to have been remodeled, it didn't appear so. I walked into my room and started looking around. The lampshade had coffee stains on it. The shower tub was still dirty and the shower head was really low (and I'm only 5'10"). The chair at the table had a whole in the middle of it. And, the beds were uncomfortable. I could only get into the gym when the front desk man 'jimmied' the card in the door. I would certainly not stay here again, even if it is the only hotel available. And to top it off, the 1 night stay was $230! Not impressed.

30/11/09 | Link | Rating: 1.0
29. Steve K.
Stayed here during our little road trip to L.A.

Nice rooms, but the carpet in our room had some crazy stains...I made myself believe they were simply coffee. Bathroom was a bit small for my tastes, kinda cramped and there were "hellish" like sounds coming from a vent in the shower!

Our buddies' room had five free porn channels + HBO!!! Obviously a screw up (forgive the pun). Not that I watch porn, which is sooo disgusting.

Parking was $22 a day, that sucked.

Right next to Japantown which was a bonus...

I give this place 3 1/2 stars

14/10/07 | Link | Rating: 3.0
30. Jon J.
I enjoyed my stay in the New Otani, even in the apparently pre-renovation year of 2005.

It has a lovely garden out back, the room was average, and the food was good.  And you get to share the hotel with busloads of Japanese schoolchildren!  That alone is tons of fun.

27/02/07 | Link | Rating: 4.0
31. Spanish F.
$24 Parking.  75cents if you DONT REFUSE the paper upon check in.

My boyfriend and I stayed her last Sunday evening.  You walk through a grand lobby, to aging elevators and then up to a very musty, dumpy room.  The bathroom shower/tub water wouldn't go to the 'shower' mode 100%, so about 20% of the water slipped right down the drain.  The tiling was old and damaged, shower curtain was cheap and NASTY on top of that!

It's right next to the police headquarters and there's a fire station within a block or two (VERY LOUD ALL NIGHT-even on the 14th floor).  

The coffee maker SUCKS! ALL disposable everything.  The coffee itself comes in a tea bag and the holder is a cheap, plastic device.  There weren't any 'coffee bags' in our room and I only had to call 3 times to get them to bring me one (mind you it was 7pm at night).

The bedding was old, and there was no fitted sheet, but instead just a regular sheet that they attempted to 'fit' to the mattress. Were solid sleepers, but that sheet was OFF the bed entirely a few hours into the night. Bedbugs, I'm certain...ewww!!

Old TVs with fuzzy cable with your choice of like 6 stations.

Just a very, very bad stay in what we thought was going to be a nice hotel.  Wish we would have stayed in Anaheim instead.  Oh well, live and learn.

28/04/10 | Link | Rating: 1.0
32. Jackson B.
This hotel is basically a high rise Holiday Inn.  The rooms are just what you would expect in an entry level motel.  Small room, cheap furniture, and a tiny bedroom (you have to close the door to pee, and if your arms are short you need to get up to reach the TP).

There are some high points.  It is conveniently located to the civic center, federal court, state building, police station, government ffices, etc.  So if your business is there, I give it a full thumbs up.  If you want Japanese food, there are dozens of good spots within a block or two.  The room I had was very clean, including the bathroom.  Room accessories--lamps, radio, tv--are stylish.  The bed is a comfort bed, standard king, not Cal. King, with nice linens and lots of pillows.

My biggest complaint is the AC.  I have had it set for 62 degrees F for about 16 hours, and the room is still about 76 degrees, even though its only about the same temp outside and even during the night.  Windows open, but only about 6 inches.  Good views of the city from high floors.   Yesterday was windy and I could see to Orange County, Santa Monica and gthe ocean.

I did not try the restaurants.  Bar prices were high for stingy drinks.  Parking, at $24/day for guest, is very reasonable, although surface parking next door is $9/day.

Front desk staff was friendly to a fault, and no problem getting late check out.

I would stay here again if I needed to go to court and wasn't here more than a day or two, otherwise I'll head over to the other side of downtown for about he same price and take a cab.

26/05/10 | Link | Rating: 3.0
33. Jennifer C.
wow this is a nice hotel but then i love everything japan!!! their self park lot is $30 max so i exited quickly and parked across the street at the all day $4 lot...the inside looks really nice...spacious and tall with a contemporary feel....i didn't actually stay here but kame for an event...

16/11/09 | Link | Rating: 5.0
34. Camille K.
The New Otani Hotel has recently been renamed Kyoto Grand Hotel and Gardens after undergoing new management.  Kyoto Grand is located near Little Tokyo and historical Downtown.  The Metro Red Line is located nearby at Civic Center.  There are also many, many bus lines...and homeless people wrapped in blankets under bus benches!  It's a bit too colorful sometimes.

Kyoto Grand Hotel boasts the lovely A Thousand Cranes, and the less exciting Azalea.  There is also Genji bar, a hotel lounge and room service until 11:00 PM.  Japanese breakfast comes to your room for $25.00.  That's a bit too pricey for seaweed and rice, no?

New management or no, Kyoto Grand needs a bit of work.  It's looking a little dated lately.  I hear this place is suitable for events like weddings and such.  The gift shops trend toward the nicer side.  I found freeze dried ice cream and framed James Dean postage stamps!!!!!  Kyoto Grand is a clean and safe hotel despite it all.

***There is also an attached Starbucks near 1st and Los Angeles Street.

19/12/07 | Link | Rating: 3.0
35. Keith K.
Got a room here for less than 100 for NYE via Travelocity. Stayed here many times before and this time was not too much different. Bell and front desk service here is friendly if sometimes a little slow. Rooms appear to have been slightly upgraded. Good location to everything in Little Tokyo. There's a Starbucks on property. If you can swing it for a low rate, I recommend this hotel over the Miyako.

03/01/10 | Link | Rating: 4.0
36. Ana V.
My husband and I had our wedding reception here in the summer of 2011. The way we arranged it was dinner in the garden and dancing in the thousand crane room. This worked out so well. Many of our guest loved being outside during sunset and it felt very spacious. All the staff was very helpful from the valet to the servers and of course Dave.  One of the requirements is a day of coordinator which is so helpful. We used stacy porras group. They were great. The food was good, people liked the crispy chicken alot. The house wine was less then average but for free unlimited wine with dinner we cant complain. I felt we were very well taken care of. The whole experience was magical and local had a big part in it.

03/01/12 | Link | Rating: 5.0
37. jonne r.
This review is for the Wedding venue in the Garden AND the Hotel since we used a bunch of rooms!  My daughter's wedding was last weekend;; it was absolute perfection in every way.  Li-Ling, our hotel banquet coordinator, told us everything we ever needed to know,  what to expect, what our responsibilities were, and answered all our questions thoroughly and patiently.  We were astounded by how beautiful the gardens were at night with our added lighting effects (I went overboard on lighting!) and our twist on placing the dance floor so it had a view of the skyline.  The FOOD was absolutely scrumptious and plentiful!  Our guests are still raving about the entire experience.  Even my daughter and I were wowed by how beautiful everything came out...we had a vision, and it came true!  
    Now for the hotel.   The most important feature in a hotel room...the bed.  The beds are SO comfortable that we are looking to find the make & model and buy one.  The pillows and sheets are lovely and the rooms were super clean.  We used adjoining rooms as a work/sleep center and were very happy with how the hotel provided us a rolling tiered cart for wedding favors, and delivered our baskets to all our out of town guests.
   I have only good things to say about the Kyoto Grand Hotel & Gardens!  The pricing was very competitive and reasonable compared to all other venues we researched and a better value because of their high quality food, the natural beauty, and lovely service.  Many thanks, to Li-Ling,  and every other staff member!

30/08/11 | Link | Rating: 5.0
38. Allysa H.
I was able to get a double-bed room here for $89/night + free self-parking via travelzoo.com .  It was a really great deal!  I realized that I had actually stayed here before when it was called The New Otani Hotel.  Anyway, I specifically chose this hotel this time because of the price and its location because we were going to LA to see a Lakers game.  

For people complaining about this place, IT IS an $89/night hotel.  What more do you expect??  For the same price, you'd be staying at a shady motel anywhere else.  The Kyoto Grand Hotel is clean, quiet, and is in a great location nearby Little Tokyo, The Fashion District, The Staples Center, and freeways.  

Minus 1 star for the elevators going at an almost turtle-like pace.  Also, parking is a bit expensive ($24/night)  like all downtown hotels , so I'm glad I was able to get it for free.

27/03/08 | Link | Rating: 4.0
39. Lucy L S.
I am not impressed with our room.  Sorry, I have stayed at different hotels around the world and yes I am picky with hotel rooms. I have gotten much better rooms at other places for that price. We were here to attend a wedding and not roam around polluted LA.  Well, I guess the price included our free buffet breakfast and free internet in the room plus half price ($12) for overnight parking.  It definitely did not include the price for the unhelpful bellboy.  The garden is nice where the wedding took place.  The food is decent and a bottle of Casa Lapostole is $46. I would have second thoughts though with regards to recommending having a wedding at the gardens.  Rest assured that if cops are chasing a criminal in Los Angeles, choppers will swing by the rooftop, the sirens of firetrucks and police cars will be heard and therefore you'll have a hard time hearing the person you are talking to at that particular time.

P.S.  I have never heard of a hotel that closes its restaurant at 10 am and opens again at 12 noon.   So, therefore you have to go out and find a place to eat if you are hungry at 11 am.  Oh well, I am not a big fan of Downtown Los Angeles.

27/04/10 | Link | Rating: 2.0
40. Justine H.
General Pros:
LOCATION!!!  This hotel has a primo spot!  Right near Japantown, so there are tons of restaurants/bars--japanese, korean, sake bars--so you are not forced to just eat in the hotel like a lot of the hotels in the downtown/bunker hill area.

General Cons:
Not all of the rooms in the hotel are renovated--so ask.  Also, if you are a light sleeper and your room is on the Los Angeles St. side, you may want to consider switching to a back room.  The trucks get a little loud in the early A.M.  Oh, and they don't have a pool.

Hotel Breakdown:  
Valet/Parking/Taxis--plenty of taxis come through, so there's never been a long wait.  Parking is $15, flat fee.  You can also self park, but when I tried, there weren't any spots left, so I don't know much about it.

Restaurants
They have a ton of restaurants in the hotel.  But, considering the prices and the primo location near Japantown, I didn't actually eat in any of them.  Also, one of them--Azalea (which is the more American-ized restaurant that they have: breakfast buffets and the like) only had a "B" rating under the Health Inspector, which I think is pretty much unacceptable for a hotel.  The other restaurants are pretty swank--Genji (apps and sake bar); Thousand Cranes (Japanese Cuisine and sushi/tempura bar); Garden Grill (teppan-yaki steak and seafood).
Oh and they have a "new" Starbucks right in the hotel!  Always a plus.

The Gym:
As far as hotel gyms go, this one isn't that bad.  It's old and outdated, but they have a decent amount of stuff in the not-so-crammed room.  They have 2 (pretty old, so if you have bad knees, maybe opt out) treadmills and 2 bikes, for cardio options.  They have a full set of free weights and 2 benches.  They also have maybe half a dozen, very basic, weight machines.  They also provide a tv, water cooler, towells and a large mat for stretching/abs/etc.

Rooms:
I didn't really mind the rooms, but they weren't ideal.  I thought the beds were too firm and the pillows were lacking (only 2 non-shammed ones) and too poofy to be comfortable.  So, if you look for rockin' beds for your hotels, then I wouldn't stay here.  However, they do have a walk-in closet, minifridge (make sure it's plugged in) and a nice little reading nook.

One thing that I really had a problem with was the internet service.  Some rooms, like mine, only have wireless (and for a fee of $10 of course), which I just don't have on my computer.  I went down to request an ethernet cord, but apparently not all of the rooms have ethernet capabilities--so, make sure you request one if you need it (I think only a few floors have rooms like that).  I ended up having to use the business center (if you use their computer, then it's 25 cents/minute if you use your own, then it's 15 cents/minute) which wasn't ideal, but I wasn't slammed with a crazy deadline, so I didn't mind.  Also, I explained the situation to the attendant and she ended up not charging me, which was nice and the right thing to do.

Room Service:
Room service is quick and they have a great menu--since this hotel caters largely to the Japanese business traveler, they have a great selection of Japanese food (fried Californian Roll anyone?!).  Per usual, it's pricey.

They do have the "breakfast in your room option," as well--where you preorder via the door handle menu the night before--which is quite helpful if you need to rush around in the A.M.  I really wanted to try the traditional Japanese breakfast because it sounded so good!  Fish, porridge, rice, veggies, poached egg, fruit.  But, it costs $25 and I just couldn't bring myself to do it!

EDIT

Dude, fuck this place.  Ok, so maybe I'm bitter because I've been traveling pretty much every week since Halloween.  But seriously, now that I've had the real "Otani" experience, I'm so over this place.  They get two stars for having a gym that no one but me apparently uses and for having Japanese food on the room service menu.  Everything else fucking blows.

The people are idiots.  Almost all of those whom i've dealt with have had serious comprehension problems: I've been staying here for 5 weeks on and off and they 1) don't remember me (and since their clientel is mainly Asian businessmen, I kinda stick out like a sore thumb); 2) never check me in/out without some fucking problem so that it takes 20 minutes of me explaining/complaining/yelling before they get it right.  At that point, I have to head off into the land of litigation with my blood pressure sky high; 3) never give me a damn room where the internet actually works.  These may sound like petty complaints, but when you've been staying at a place regularly, you want it to just work out and not have to get on anyone's ass about it.  

And fuck their hard-ass beds and stupid pillows.  God I hope this case settles soon.

23/02/07 | Link | Rating: 2.0
41. Ann-Kathryn T.
I was married in the Japanese Garden on July 2.  I was originally very excited to be married in the rooftop garden.  However, when the day came, many issues arose and caused a number of disappointments.  There was supposed to be a room made available for my fiance to get dressed, and the "Genji Bar" was supposed to be set up with a television and dvd player for the children.  Instead, he was informed that the Genji Bar was to be used as the dressing room.  However, that room was locked.  We had to chase someone down to unlock it, and ultimately the delay caused us to be unable to get in our "first look" photo shoot.  At the cocktail hour, carrots and ranch were supposed to be available for the kids, and this was not done.  
The dinner that was served was not what had been agreed to.  I offered my guests a choice of New York Strip or Sea Bass, as well as a Vegan StirFry option.  The salad served was about half the size of that represented at the tasting, and the fish portions were less than half the size.  In addition, the fish was dry.  Many guests sent it back and got steak instead.  The steak itself was tough and overcooked.  The rolls served with the meal were dry and inedible.  Although I had given the catering manager updated numbers the day before the event, which he indicated was not a problem (I added about 5 meals to the total), he apparently did not updated the kitchen.  The staff was short meals, and could not provide enough kids meals.  I asked that one plate be split between the two toddlers, and was told that this would be done.  Instead, they asked my teenage guest to "just share a meal with her mom."  The kids meals were supposed to be served with ice cream sundaes for dessert, but these were never offered.  
Overall, while the location is beautiful, the execution left me very disappointed.

27/09/11 | Link | Rating: 1.0
42. Andrew T.
Kyoto Grand is the same building as the New Otani, in Little Tokyo. The hotel is nice enough, a generic upscale western hotel, just with everything in English and Japanese.

Our 10th floor room was fine, with a view of the garden (which isn't rooftop, but actually on the 3rd floor). Bathroom was a bit cramped. But, the bed was rock hard. As in "hard as the tarmac at LAX" hard. This alone takes the hotel from a 3.5 stars to a cool, even 2 stars. The service we encountered was fine.

Parking is an additional $24/nite (self-park)...and the entrance is hiding on Los Angeles St, between 1st & 2nd.

If the beds were softer, this would have 3 or 4 stars.

The Garden Grill (lame name for a kickass restaurant) rocks.
yelp.com/biz/garden-gril…

31/08/08 | Link | Rating: 2.0
43. Wes S.
For the price and neighborhood, not too shabby. Not a Five-Star hotel (no pun intended), but overall, decent. The room is somewhat small, but overall, no problems. There's a couple of bars/restaurants in the hotel which I didn't get to try out yet, but I'll be back. People are friendly and of course, you pay for parking (believe $8-10, unlimited in and out at the time) which isn't too bad.

10/09/07 | Link | Rating: 3.0
44. Steve G.
Thank you to Dave and the event staff at the Kyoto. After three years of planning we just completed a national conference and had a fantastic event due to their efforts. In every possible way they accommodated every request and need.  The conference rooms were great and the hotel staff went out of their way to work with our event volunteers to make everything work like a charm. At every turn, the hotel staff went out of their way to make things work out right! The rooms I saw were all nicely appointed, clean, and had great views.  The neighborhood is very welcoming with lots of interesting options for food and shopping. The conference was a huge success in large part due to the staff at the Kyoto.  Thank you Dave, you made it happen.

12/04/11 | Link | Rating: 5.0
45. Belinda W.
Thursday Nite Vibe at The Kyoto Grand Hotel featured a fabulous group, Impromptu, with special guest Peter White! The show was incredible and the rooftop garden was spectacular!! To top off a near perfect night, an American Idol ex-finalist, Lakeisha Jones, gave us a Whitney Houston song that was incredible! All I can say about that is "how did she not win??"  I will definitely go back to this event next Thursday night!

30/07/10 | Link | Rating: 4.0
46. Ed F.
This was a surprise weekend for my Catboyfriend.  We chose this hotel because we wanted to checkout Little Tokyo.  This hotel is not Grand, but it is nice and the garden is serene with the exception of the lack of koi fishies.  

The front desk upgraded us for free and we had a wonderful view of the city and the police helicopters searching for those nhrunaways in the night.  It was a smoking room and had that eery smell, but we didn't complain.  Overall the staff was very friendly and the facility was clean and they treated us well.  I would go back - economical and downtown.  

Meowerrific.

15/06/09 | Link | Rating: 3.0
47. Tim B.
I love this place.   I stay here when I come to downtown LA for work.  The rooms have been updated and clean.  The bed is so comfortable I don't want to get up.  The staff are wonderful.   I get a free breakfast buffet with the State  rate and it's a real breakfast not like that holiday inn express crap.   The staff here are all very friendly and professional.   Plus I can trip around Little Tokyo here in downtown which is filled with blocks of Japanese stuff and Japanese tourist.   The hotel is dated stuck in the 80's on the outside. It's not The Standard or W but those places don't give you any free breakfast or a government rate.

07/05/11 | Link | Rating: 5.0
48. Allison T.
I stayed at Doubletree downtown LA this past week. Everything was WONDERFUL!  The staff was responsive, room immaculate, well attended to on a daily basis, and (my favorite):  quiet!  My room was on 19th floor. Front desk advised all rooms are now remodeled, those which are still in progress are not available for use. All of my advance requests were accommodated. I had called the "CareLine" within few hours of check-in because TV wasn't going on and I couldn't get safe to lock. Maintenance engineers were at the door within 5 minutes of my call - and were very kind when they discovered the TV was not fully plugged in (but looked like it was) - duh!  In addition, great central location, taxis always available, shuttle runs every 30 mins for locations within 5 miles. Great value!  And join Hilton Honors club for air PLUS room points!  PS: when booking ANY hotel, call directly to the location for best, personal service and best prices (yes, better than travel sites).

13/11/12 | Link | Rating: 4.0
49. Mike F.
Mixed review here. So I stayed here and its walking distance (100 ft) to Orochan....rooms are small like holiday Inn, they charge $18.50 a day for valet parking, but its 100 ft away from Orochan.....
lil market is right downstairs and Orochan is right there.

Oh yea, nice lobby but its not bad for $109.00........

26/09/07 | Link | Rating: 2.0
50. Jessica K.
I honestly liked this hotel a lot more when it was The New Otani. I have never stayed in the rooms, but this is a review for the event areas. I've been to countless parties and events here and the spaces they have available are pretty large. The decor of the ballroom really hasn't changed in the twenty something years I've been coming here, but I guess it's nice to have a familiar place to come back to. The food is usually pretty yummy, so I'm not complaining there.They also have a Japanese garden upstairs, which really isn't THAT Japanese, but it's nice to be able to escape a little. The only thing is, you can hear the traffic from second and Los Angeles, so when your up there for a wedding, that can be kind of distracting.
I heard that a new company is taking over the hotel soon, and not going to preserve the rich JA history that has been part of the hotel for so long. Hopefully it's only a rumor, but if it really does come true, it will be a really big bummer for the LT community.

01/03/11 | Link | Rating: 3.0
51. mzbrwnskn D.
I spent 3 days at the Kyoto Grand Hotel for a Symposium for my job. I had a great time it was always clean and the staff is very friendly and helpful. I ate the restaurant on the first floor which was expensive but it was great. How ever I did not get to see the garden that I hear so much about but the rest of the hotel was beautiful.

22/10/10 | Link | Rating: 4.0
52. Eugene F.
Thanks to Travelzoo, I was able to get in on a killer deal on this hotel for our Glendalian Memorial Day Extravaganza.  The offer was for $109/night for two nights, and get the third night for free for an Executive Business Room.  It was a killer deal considering that most hotels in Los Angeles charge $150+ a night for similar hotels.  

The room that we had was located on the 20th floor and had a fairly decent view of downtown LA.  One quibble is that they only use flat sheets instead of fitted sheets, so sometimes the sheets would ride up while you were moving through the night, so there was some foot on actual bed action going on.  

The room was clean and seemingly there was always an elevator waiting for us when we wanted one. The rooms are nice, as well, because there are two levels of "black out" curtains that they used.  For folks like me that like to sleep in a bit when on vacation, but are easily awoken by the sun peeking in, these were great.  A nice added touch was the Japanese screens that they had on the windows.  They added a touch of elegance to the room that I've never had in the hotels that I've  stayed-in before.

This would have been a four star review, but I'm docking one for the valet service.  Granted, paying for parking in LA is a fact of life, however, I thought it was a little steep at $30/night on a holiday weekend, in downtown LA.  However, at the great rate that we got for the weekend, the price kinda evened out the total price of the room for the three day stay.  

Back up to four for saving us some money on our stay in a room a that was quite nice!

28/05/08 | Link | Rating: 4.0
53. Debbie P.
The only thing remodeled about this place is the exterior. The interior and rooms remain just as shabby and crabby as the staff here. I wa expecting excellent service considering its the only real hotel catered towards the Japan in Little Tokyo but boy was I wrong. I honestly have received better service at less pricey and less snobby establishments.

11/04/11 | Link | Rating: 1.0
54. Don Z.
Stayed here Saturday night for a wedding. Hotel was pretty busy and we were able to get a deluxe room which was one of the ones that have been completed for their overall renovation. Everything was as expected and room had a good view of the mountains and Little Tokyo.  Looks like they are almost done with the reboot, did not have any issues with it. Good location and the prices aren't too crazy. Definitely will return.

04/07/12 | Link | Rating: 4.0
55. Kathy T.
*This review is for a Upper Gardens/Reception only*

I came to the Kyoto Grand about two weeks ago for my friend's wedding. Prior to my friend's wedding, I had never been to the Kyoto Grand downtown. Never even heard of it. Well, makes sense hardly ever go downtown. But, my buddy was married here two weeks ago and I have to say I was super eager to see the place.

I'm going to be honest with you reader, I haven't been to that many weddings, but I looked at pictures of the Kyoto Grand on their site, and it looked like such a lovely place. All my friend told me was that her wedding would be held in the "Upper Gardens." OOOOooooo, cool. Sign me up. So, I arrive at the hotel at about 5pm. Wedding started promptly at 530pm. As we walk into the lobby, I am literally taken aback by the decor. So beautiful and whimsical. Ok, very nice. I can't wait to see these gardens. Let's find them. I assume that they must be somewhere around here as I'm walking around the lobby. Perhaps there is an elevator somewhere? There's nothing in the lobby that clearly labels "elevator to upper gardens." So, my guest and I are just wandering around looking for some form of sign. Finally, we concede and stand in line at the concierge. After helping a customer, the concierge points to an elevator in the back of the lobby close to the elevators to the parking structure. Well, that would have been easy, had they been clearly marked. I'm just sayin.

Anyways, we get up to the upper gardens and it was beautiful! I didn't even feel like I was downtown or in a city for that matter. It was serene and calm. Perfect place for a two hundred person wedding. Just a wonderful space with a multilevel garden space. It was perfect for an outdoor wedding.

After the wedding ceremony, we all had cocktails outside and proceeded to the reception - which we found that we had to go into another elevator down to a different floor. The reception hall was the perfect size for 200 people. They packed about twenty five tables and had enough room for a dance floor. Anymore tables and there would be no dance floor. Elegantly decorated. The only thing I didn't care for was that both the bathrooms and the bar area were outside the hall. I guess it made sense to have the bar out there, but I was a little surprised that there was no bathroom attached to this really large room. Oh well.

I find that overall I feel like the Kyoto Grand is right in between upgrading their hotel. Based on the yelp reviews, I'm sure I'd feel totally different had I seen the rooms and stayed here. The parking garage - outdated. The foyer - updated. Elevators - outdated. Upper gardens - updated. Decor - updated. Tons of room for improvement, but based on the gardens and reception area - I give the Kyoto Grand a 4.0 - for the ability to have everything the couple needed to throw an amazing wedding.

20/07/10 | Link | Rating: 4.0
56. Henan J.
it gets 3 stars cuz it has so much potential but it just hits below the mark.

great locations, decor, room service and food

27/04/11 | Link | Rating: 3.0
57. Ms. M.
This place was just alright to me or at least the room I was given was blah. The location was ok for what we were doing which was a little sight seeing.   If you don't like noice make sure you get a room that's not facing the street.  There is no pool and I wish I would have known before I got there. I didn't get to check out the gardens but I am sure they were beautiful. The room no bueno I could have passed.

27/07/11 | Link | Rating: 2.0
58. Sarah S.
This is a nice hotel, but you can tell it's aging a little. I noticed that there seems to only be one restaurant left open (Azalea). Some guy was at the front desk complaining about how the others weren't open anymore. This didn't really bother me. Everything was nice and clean. The room was big, but the bathroom was pretty small. Again, no big deal. I don't spend a lot of time in there. The location is good if you're interested in Japantown or Olvera Street.

17/05/11 | Link | Rating: 3.0
59. Aaron G.
One night here was enough for a lifetime.  I attended a wedding reception here, so thinking that it would be convenient, we booked a room here for the low low price of $79...or something like that.   The banquet room was nice and big.  Great chandeliers!  Service was a little blah... This old server was just rude... the other one was younger and hotter, but quiet and little more attentive.  The bars were nice looking, but expensive.  Although the bartender was totally awesome.

The rooms are small... especially the bathroom.  Not to mention that the shower is hard to work --- temperature-wise.  We actually asked for 2 beds but they gave us 1 and to try to make it up to us, they set up a cot which i slept in and my feet hung off of.  There are also NO visible outlets except for ones in the bathroom so i charged my phone in there.  

There was also this tiny sake bar which had terrible service and weird korean guys in there.  One korean asked my cousin and her newly wed husband if they had just gotten married.  He then sang them a song not in korean but in italian.  He sang well, except at the end of the song, he made eyes and me or Colin.  Not too sure who... but it was weird.  To make himself a tad bit creepier, when we were leaving he congratulated my cousins on their new marriage then asked them what room they were in.  Needless to say they said sorry thats private, but Yukio, the groom, was like "he didn't sing THAT well."

I had a ton of fun but the hotel was below par and I would have been more satisfied staying at my uncle's house with 12 other people on an air mattress in the middle of the living room.

16/03/08 | Link | Rating: 2.0
60. Jillian A.
Extremely disappointed.  

Last night, there was construction in the lobby which dust so thick, it looked like fog.

House keeping was extremely rude.  They walked into our room in the afternoon while I was getting ready and then were working outside our room at 7:30 in the morning, allowing doors to bag loudly next door.

The gardens are lovely, but everything else leaves a lot to be desired. For the price you pay, find something else. It will be a much more quiet and pleasant experience.

03/10/11 | Link | Rating: 1.0
61. Gabby G.
Got room on kayak.com . Price decent as is the room. Courteous staff, air of elegance. But don't look too close! Lobby chairs dingy, bedspread stained, bathroom basic from the 80s. Good but could be better. I think they need a "boutiquification" to bring out strengths and create a new updated vibe. Great potential!

26/07/11 | Link | Rating: 3.0
62. Angela L.
Why does this place have such low rating? I only went here for a conference, and didn't stay here. Maybe for the price of the rooms, it's not worth it? I remember looking up prices, it's kinda steep. BUT otherwise, the place is pretty nice. I really like the lounge, it's decor, the bar area, and they have a grand piano. Shmancy! And on the upper level they have a nice Japanese garden, with mini waterfall, mini bridge... Oh and it's super conveniently located right next to a little Japanese grocery store, and a Japanese plaza ... shrug I really liked that aspect of it.

28/11/09 | Link | Rating: 4.0
63. august s.
Found this place by luck and Priceline, which decided to try btw. Phew! Awesome how things worked out. Got it for about 80 instead of their usual rate on their website which is like 129 I think. You can try what I did, but am not guaranteeing this great place will show up since they pick it for you automatically!
This is a lovely place :-) They have very nice decor in the lobby! The room was average size kind of small but the bed was big and comfy. There was a nice view of LA and is located in a convinient part of the city. Little Tokyo was steps away, so walking around there was cool and noticed a Starbucks right around the corner of the Hotel. Their room service is pricey but quick and tasty fresh. Hit up the bar/lounge they have later in the day...that's where this place didn't get five stars. Over ten bucks for my lemon drop martini which didn't even taste like lemon, they just dropped a piece of lemon in it :( Oh and the bathroom was kinda small with weird sink faucets, meaning lightly turn the knob because water comes out fast and may splash you. There was a wedding going on at the pretty gardens so there was a lot of ppl but we didn't mind since we were only staying a night. Plus, LAPD is near by..we didn't have a problem in regards to hearing sirens or anything else. Felt kinda safe actually (if that sounds weird, lol) But overall we really enjoyed our stay! It was nice to stay at a place in LA where they are super nice and have great decor for a reasonable price. Mos def will be coming back.

28/08/10 | Link | Rating: 4.0
64. Jeff H.
I like doing expedia blind rates and usually it works out well..unfortunately.

Upon Check in I tried to self park, ($26/nt) drove 4 floors with no spaces (at 1pm), When I tried to exit to valet ($30), the booth attendant wanted me to back down her ramp and back into a "valet stall" instead of pulling out and having my car parked and walk up the ramp and still pay the valet rate.  I got in the hotel and tried to check in but they couldn't find the reservation I had booked (only four hours ago).  They asked me to wait and I did for about 20 minutes before they were able to locate my reservation.  My room was one of those corner pie afterthoughts about 180sqft.  Quilt from the 70's, clean like Best western clean.  I opened the rice shades to windows so filthy it was better to keep them closed than look at the string of rooftop parking lots.  I booted up to work to a connection that took 3 minutes to load a mapquest set of directions (that they charged $9 for the privilege).  After some calls I decided to look through the place, the gardens were nice, but both restaurants on that floor were locked and one looked permanently closed.  I checked out the gym which was Best Western Quality at best and went downstairs to a line of at least 50 japanese kids waiting to get on the elevator with boxes of food screaming.  I went down to get my car and after they brought it I had to go back to the room, I saw $5 in the door and knew I shouldn't have but left it, of course, 15 minutes later it was gone and "sir you must have left it in the room".  Got back at 9 and needed tobacco, so called the desk, they said to go out the back of the hotel through an alley to "mom & Pops", I did, they were there but had no Idea what I needed and spoke minimal english, went back and the doors I entered through were locked with no key entry.  It was a pleasant jaunt around the block.   Upon return to my slow internet connection the night was complete.  I got up to a 40 minute run on the 1997 Precor after having security manually open the door because it wouldn't work with my key.

Expedia Rate $110, Value $59

01/03/11 | Link | Rating: 1.0
65. Veronica B.
I haven't stayed at this hotel. I'm simply reviewing their outdoor garden.

I brought my 9 month-old daughter here while on a walk to Little Tokyo. I'm always looking for nice scenic places where my baby can run around and their outdoor garden was a true surprise to find in the middle of Downtown LA. There is a cute waterfall and streams that make this a very peaceful setting. Their landscaping is beautiful with well manicured lawns, flower beds and trees. There's also a small restaurant/bar that opens at 5pm and I saw a DJ booth area, so I guess they play music as well. Seems like an excellent place to go for after work drinks or for a romantic date.

23/04/10 | Link | Rating: 4.0
66. Max D.
Nice hotel for an overnight stay.  $30 for valet is steep if you ask me.  However, the hotel itself was just fine being that it was an older hotel.  The bed was just perfect, supportive but plush and the 4 fluffy pillows were heavenly.  

Thanks for a restful night!  Didn't get a chance to visit the garden but our room overlooked the garden and what a nice view to wake up to in the morning.

14/01/10 | Link | Rating: 3.0
67. Angela D.
I came here to have happy hour at the beer garden upstairs.  It's gorgeous up there! You'd hardly be able to tell that you're in the middle of downtown LA.  Happy hour was decent.  Good priced drinks and a menu that boasts small plates from around the world.  We ordered a Mediterranean plate with olives and hummus and pita.  We also ordered one of their small selection of sushi rolls (spicy tuna), which was fine.  Very pretty but there are better happy hour deals out there to be had.

28/08/09 | Link | Rating: 2.0
68. Alanna L.
This is not about the hotel.  I've never stayed there.  This is about the Smooth Jazz they insist on inflicting upon the neighborhood from the rooftop garden which used to be a serene oasis, charming and somewhat secret.  

About twice a week I curl up into a little repulsed ball of resentment.  Where's the traditional Japanese music?  Where are the mariachis?  Where's the hip-hop, funk, silent zen contemplation?

Why Smooth Jazz?  Why?

16/08/09 | Link | Rating: 1.0
69. Doug M.
Terrific hotel in little Tokyo, downtown LA.  Very nice.

12/07/11 | Link | Rating: 5.0
70. Yuko G.
BEER GARDEN!!!!!

Growing up in Japan, I've always dreamed of going to the beer garden one day.  Yes, alcoholic childhood, I know.  But something about being outside in the middle of the hot blazing Summer night, drinking chilled beer, loudly sighing with relief like a middle aged man, and seeing the empty sweating glass...  Sooooo dreamy!!!!!

So finally when I got to go to the beer garden for the first time in my life, I was ecstatic.  I was about to achieve my long over due dream.

We got to the Kyoto Grand Hotel in the middle of Down Town LA, where there's a Japanese garden on top of the building, hosting the beer garden all Summer long.  

False perception #1:  
The building had high and low parts.  The Japanese garden was at the top of the low building, which is about three stories high.  No great LA view.

False perception #2:  
The beer garden was placed next to the Japanese garden, not in it.

What we saw was cheesy patio tables and chairs set up in front of big screen TVs, showing CNN news.  There was a small bar set up, and behind it, we could see a chef BBQing the food.  Though the setting was rather meh, it sure did smell good.

There were Japanese, German, and American beers lined up in the menu.  The food was ranging between $3 to $10, with the typical munchies line-up like chips and salsa, pizza, brochettes, sliders, etc.   We ordered a sausage with pepper and onions, hot wings, and a corn on the cob with chili-lime butter to accommodate our beer.  They didn't taste as good as they smelled, but I guess that was to be expected.  

The biggest miscalculation on my part was that I couldn't achieve any of "being outside in the middle of the hot blazing Summer night, drinking chilled beer, loudly sighing with relief like a middle aged man, and seeing the empty sweating glass."  None.  My night instead went as being outside in the middle of the cold Summer night where I had to wear my leather jacket, drinking chilled beer while shivering, loudly brrrrrrr-ing like a wimpy little girl, and seeing a glass full of beer as I just couldn't bring myself to drink it just because I was freezing.

I love Southern California's weather and I'd never thought of disliking it, but for the sake of my childhood dream being crushed, I am hating it for the first time.  I guess I have to spend 1k to fly back to Japan just to experience the heat and 95% humidity to truly enjoy the beer garden...  What a tragedy.

29/08/08 | Link | Rating: 3.0
71. Linda W.
the only reason we stay at Kyoto was to have a garden to sit in. we came all they way from alaska and it was under construction. there was not much more to do for christmas eve. no special dinner. LUCKY us we found the Lazy OX resturant near by.
I we would have had more fun in santa monica by the beach. oh regrets! we stayed here.

25/12/11 | Link | Rating: 2.0
72. Sam P.
I've stayed here several times since I work a block away and I hang out in Downtown after work.  Like most reviewers, I have never stayed in the remodeled room.  The rooms I stayed are old and outdated.  The TV's old twenty something inch and decors so so.  However, I usually stay here only because I need a place to saty since I had been drinking late at night or I have a early meeting the next morning and it's convenient.  By the way, they will try and convince you to park with them but just park across the street for $7.
For the most part, the hotel is clean and adaquate and it serves its purpose for me.

07/06/10 | Link | Rating: 3.0
73. Michelle V.
I was here for a wedding reception.  The lobby bar is very comfy, perhaps too comfy.  Don't expect them to make you a blended drink though; they can't.  Which is fine by me, as I like vodka on the rocks.  Great ambience.  I can't speak on the rooms.

13/11/11 | Link | Rating: 3.0
74. Frances L.
This week I was able to pay a visit to the newly remodeled Kyoto Grand Hotel in Little Tokyo. The boyfriend's company had a little gathering in a lounge on the 5th floor, and while the hotel itself looked great, my experience at the lounge was rather unimpressive. We were served various hot appetizers as part of the event package, and everything I tried seemed just a notch up above airplane food. The beef empanadas were dismal, the shrimp tempura was room temperature and chewy, and the brownies and lemon bars were rather bland. The cold appetizers (chilled grilled veggies) were passable, but nothing memorable, and the hummus tasted store-bought. The bar area was also frighteningly bare. A very limited selection of beers and a weak collection of low to mid-range liquors. I had a Manhattan, straight up, and was disappointed that such a classy looking joint would serve it to me in a martini glass. Charles Bukowski would have been appalled, but then again, he probably would have never gone there. The Manhattan was okay though-- well liquors of sorts in a decent proportion. it got the job done. However, I made the mistake of ordering an Amaretto Sour...which tasted like Codeine...and no, not in the good way. I couldn't even finish it. $8 down the drain. The staff were friendly and attentive, but for a place that just recently got a face-lift and is about to join the Hilton Family of hotels...I expected more. Even the Japanese rooftop garden was a little anti-climactic...in that "shouldn't we be playing mini golf up here?" kind of way.

I'm sure the rooms are nice though. Will update on that if I ever make it over.

19/12/10 | Link | Rating: 2.0
75. Diana L.
Stayed here 10/1/10, just for one night. Staff was friendly and attentive.

I read to ask for a newer remodeled room, so when I got to the counter, I did. The lady said since it's just one night she can upgrade my room for this one time...cool!

Stepped into my room and it was tiny for a standard room. The bathroom was really small as well, as small as my sister's bathroom back home which was built in the early 80's. Makes me question whether she really upgraded my room or was just saying that to make me feel better.

Stayed on the 18th FL, room was clean, but the ironing board was GROSS! The cover was basically falling apart and had stains on it. Really Kyoto?! Why can't you replace an iron board cover in an "updated" room?

They have a very small garden on one of the rooftops. Most of the restaurants are closed and only the lobby bar was open. I wish the garden bar was open, I think they would make more money if they kept it open. Bar tender told me it was closed because the end of summer. But we're in LA people! We get warm weather basically year round! By keeping it open, they would probably make enough to replace iron board pads too!! WOOHOOO!

There were alot of tourist, especially Japanese tourist. The hotel is very convenient to Little Tokyo. Lots of eating places and Karaoke bars.

Overall, I only stayed one night, but wasn't impressed. I honestly feel like I paid too much and probably wouldn't go back.

05/10/10 | Link | Rating: 3.0
76. JET T.
When I arrived at the hotel, parking for guest was $24 per day. Outrageous. But I am willing to pay for it nonetheless. When I gather all my luggage and get to the elevator that brings you up to the lobby, I wait and wait and no elevator comes. There was no sign that it was out of order. I have to put my luggage back in the car, walk up 4 flights of stairs, then I see the sign "Out of Order" posted on the ground floor. Are the only people who use the elevator going in through the ground floor?

I get to the front desk and proceed to check in. I also bring up the fact that there was no "Out of Order" sign on the elevator other than at the ground floor. She just brushed the issue in saying she will notify the maintains crew, and when I brought up the fact that my luggage was still in my vehicle and hoping they will do something about it, her answer to me was just "Oh, good!"... I had to carry all my heavy luggage up one at a time up 4 flights of stairs. When I called to check out, I revisited the issue and requested a compensation on parking fees, the lady, again, just brushed it off and said the parking is done by another company and I would have to speak with them directly.

That was definitely not a good start, coupled with the fact that the soap dish in the shower didn't have a drain and water accumulated in the dish getting the soap all soggy, the mini fridge needed to be defrosted and she sheets had stains on them. This was definitely not a good experience.

22/10/09 | Link | Rating: 1.0
77. Val M.
This is a very nice hotel in the middle of downtown. Our room was respectable and the price was very reasonable. We just needed a room to lay our heads after going out on NYE and this place did the job just right. It wasn't the best venue for 4 girls trying to get ready. The room didn't have enough light (what hotel does?) and there was only 1 mirror good enough for makeup application. This is random, but the hotel was always piping in really good music! Every time I walked through the lobby I found myself bobbing my head :) I will definitely remember Kyoto Grand when I need another room in downtown LA.

**note - difficult to get a cab in this area. Make sure you make prior arrangements.

01/01/10 | Link | Rating: 4.0
78. Frank H.
Old,old,old,everything is old...

02/01/12 | Link | Rating: 3.0
79. Marlayna J.
I am currently staying at the Kyoto Grand, and while I was not the one booking or paying for the travel arrangements I still feel the need to say a few things.  

I will NOT stay here ever again.  While the place is clean and roof over my head, I find it to be a cheap wannabe high end hotel.  The lobby is beautiful and gives the impression that you have will be staying someplace wonderful.  The front desk staff was slow, rude and very unhelpful when checking in.  I received the "deer in the headlights" look when I asked if there was wifi internet available, where the business center was located and the hours of use.  The wifi connection is weak and super slow.  There are NO amenities such as a coffee bar or continental breakfast - and the coffee in the room is total garbage!

Once I got to my room, my high end impression wore off completely.  The room was small, oddly shaped, and looked in need of updating.  The TV is a 19" box television from the 90's while very few channels that actually come in clearly.  While the bed was comfortable and there were plenty of pillows but the linens felt stiff like they had been starched to cardboard stiffness.  There was no care taken when painting the bathroom or making repairs as the doors have chunks of wood missing at the bottoms that have been painted over in hopes of no one noticing, there were small tiles missing from the floor under the sink/vanity, there was paint on the hardware through out the room as if the painters did not tape off or remove handles/knobs before working or knew how to clean up the mess when done.

Big safety issue I noticed is that while on the 6th floor the windows open up and there are NO SCREENS on the windows.  There is not ledge outside of the window or fire escape either that would warrant window access.  The windows are large and the bottom of the window is less than 3ft from the floor, giving access to the sky very easily.

Lastly, while this place is convenient if you are doing business at the courthouses etc, the neighborhood is not a night time friendly place.  Not somewhere I would leave the confines of the hotel alone after dark, even knowing the police station is around the corner.

29/02/12 | Link | Rating: 2.0
80. Jon G.
Rooms. Make sure you get a remodeled room.  The old style ones are horrible. But even in the remodeled ones, the bathrooms are small and the ceilings were pretty nasty. Don't be tempted by the suites.  They are not remodeled and just big.
No pool in LA?  Yuk.
Gym. Small.
Location.  Don't walk at night...or even day for that matter.  Pretty rough.

I needed some toothpaste and towels.  Called front-desk. No answer. Called housekeeping. Busy tone.  Called everyother number. Nothing.  Called front-desk again and let ring for 10 minutes.  They picked up and asked if I could hold.  They came to the room with towels and no toothpaste, then came back with the smallest toothpaste tube in the world.

21/11/09 | Link | Rating: 2.0
81. Carol M.
On March 10, 2013, I attended the DoubleTree's Bridal Open House to introduce the newly renovated ballroom. I remember the space back when it was a restaurant, and was curious about the renovation. It is now a versatile, beautifully decorated, spacious area that can accommodate lots of guests. Working in the event business myself, I am often asked to recommend venues. The ballroom's view of the Kyoto Gardens can't be beat. Highly recommended.

16/03/13 | Link | Rating: 5.0
82. David G.
Not sure where all these bad reviews are coming from. I went their for NYE2010 and we got a room with two king beds and it was inexpensive and really nice. I guess we were just lucky to receive a "renovated" room, as you all seem to be talking about.

There was no mention to us about renovation so thats why I gave it 4 stars. The experience was definitely on par with what we spent and the rooms were nicely taken care of. We have a bit of trouble with our safe but nothing a simple phone call couldnt take care of

Would definitely be using this hotel again, without question.

20/01/11 | Link | Rating: 4.0
83. Erik R.
I rated this hotel four stars because... i'm a fan.  yes, the rooms are in need of updating (not quite on par with say, the W, but SPADES better than the boneventure), but the staff is the most professional and chipper i've encountered anywhere, location super easy to get in and out of, and room quite comfortable.  

I'd certainly stay here again.

15/08/10 | Link | Rating: 4.0
84. Nessie V.
Booked here through priceline.  Was kinda worried from the yelp reviews, but were only going to be here for 1 night, so decided to chance it.

We roll in at about 1AM.  The driveway for the valet is full of parked, empty cars.  I think valet is lame anyways, so we go to the DIY parking.  There's no "full" sign up, so we go in, and all the way down, and there are absolutely no spots.  in fact some people are parked in.  We go up, and the lady doesn't charge us, and says to drive around to valet, who she calls and alerts that we're coming.  The drive is still full, we can't even park by the sidewalk.  We circle the block, and there aren't any other options, so we come back and wait like 5 minutes for them to park our car.  man i hate valet.

We get in, and the room is the one with the burn mark from an iron on the floor.  I honestly don't care about that.  I just want to take a shower.  For once I didnt pack my own shampoo and stuff, so I see the soap, face soap, shampoo, moisturizer, but no conditioner.  My sweetie goes downstairs to the lobby for me to get some from the front desk (noone picked up when i tried the phone).  They say to go to the vending machines.  Sure, except theres just chips and food, and no toiletries in the vending machines.  not sure what thats about.  I end up using the moitsurizer.

Then at 9AM they decide to do a loud sound check of every speaker in the rooftop garden, which is right out the window.  I really wanted to sleep in.  That only lasted a  an hour though, so i eventually got some sleep.

So yea, kinda tolerable, but when something went wrong they just seemed inept at fixing it.  I might stay here again though, but I'll have to figure out parking somewhere else though.

04/02/08 | Link | Rating: 3.0
85. Katie C.
I may be bias because I usually stay at Good Nite Inns and Motel 6's so to me this hotel was really, really nice. Me and my boyfriend were able to get a good deal because we booked through hotels.com . We didn't really PICK this hotel, but rather it was given to us for the price we paid. It was rated 3.5 stars and I think it falls in that rating. It had beautiful interior design and it smelled really nice inside. That's a weird comment, but there it is.

The thing about hotels.com is that we weren't able to pick what kind of bed we wanted. It was only me and him so it was either a double or a king bed. Of course we wanted the King, but I had to keep calling in to see if they got our reservation from hotels.com yet. They kept telling me that they didn't. So in the end, we got two doubles which didn't really bother us because a queen size bed was good enough for us anyway. We just put all our crap on the other bed.

The staff was helpful, kind of. We checked in fine. But when we tried to leave the parking lot the man scolded at us for not knowing our hotel number. The beds were comfy. The room was nice. I liked the shampoo and conditioner. The location was... eh. Not much to do but go to Tokyo town. There was a wedding going on during that weekend that me and my boyfriend stumbled upon when we explored the hotel. This hotel is known for their garden which we couldn't see because 1 it was a lounge and we weren't 21 and 2 it was closed when we tried to go see it. Jerks.

All in all, it was nice. I would go back again. got a good price. Wouldn't pay more than 100 for sure..

13/09/10 | Link | Rating: 3.0
86. Suen L.
This is one of the worst hotel experiences I've ever had.  My complaint is with the terrible service I received from the front desk staff and not hotel amenities, although the condition of the room is a bit dated.   The bathroom faucet would not stop dripping and the room ceilings looked like something from 1960s.

When I first checked into the hotel on Friday morning (3am) the person at the front desk did not appear to know what he were doing.  He seemed like he was arguing with the other person at the front desk about which room to give me.  As a result, I was standing there at 3am for 20 minutes waiting for him to check me in.   I understand if you are "new," but at 3am, the last thing a customer wants to do is wait for 20 minutes while you try to figure out what to do.  Not to mention that I could barely understand what he was saying.   When I had asked him how much the internet charge was, he told me $9.99 per day.

The next morning at 8:30am, I was woken up to a drill (due to hotel renovation) in what felt like the room next door.  Unfortunately, the drilling and construction work seemed to go on for the entire day.  This means that if you plan to visit this "business hotel" and try to work out of it, don't plan on it since you'll definitely be distracted by the sound.  As a matter of fact, don't plan to sleep past 8am either if you are a light sleeper like I am.  

When I finally called down to the front desk to complain, the staff replied " "Oh didn't you see the signs at the front."  First, "I did not see any signs" and more importantly "why would you put your hotel guests in a room where construction work was occurring next door?"  She assured us that Friday was the last day that construction was going to occur.  Saturday & Sunday morning at 9:22am, I started to hear the drills again.  When I called down again, they said, oh we didn't know this was happening but you can talk to our supervisor if you like.  My reply was "I don't want to waste anymore time with this but will speak to your supervisor when I check out."

When I checked out, I had complained again, and they said 'oh sorry, we'll have our supervisor give you a call to talk to you more about it."  I politely left my number with them and have not yet received a call.  Also, the internet charge for the room is $9.99 per computer although the front desk only told us $9.99 per day.  

For the same price, I'd stay at a Kimpton property hotel or The Standard instead this hotel charges $25 per day for parking anyways.  At least at those other hotels, I can expect better customer service and free internet.

22/02/12 | Link | Rating: 1.0
87. Carl C.
I have to work near this hotel and it is the only decent place within walking distance, so I stay here often.  They hotel could be so much nicer, but it isn't.  Staff are less than helpful.  Laundry is closed on Sunday (need a suit pressed for Monday AM?  TSOL!) and the details are just gone.

It is not BAD, it is just not good.  The Standard, Biltmore and Hilton Checkers are much better options for downtown, though just a few too many blocks for my specific needs.

Now, what it does have going for it:

The garden:  This is actually a nice place to have a drink in the afternoon or even evening.  Elevated from the street (about 4th floor) it is quiet(er), relaxed, green and a real break from the grey concrete expanse of downtown.

Little Tokyo:  This hotel is in Little Tokyo and while there are nicer places to stay downtown, this hotel is actually in a place were you can walk out at any time (8AM - 2AM) and actually do something.  There are shops, sushi bars, noodle houses, karaoke, etc.  It is also a short 4 block walk to the area around 5th and Spring, which is coming alive with new options.

So while there are NICER places to stay in downtown, I don't know that there are BETTER places.

16/05/10 | Link | Rating: 2.0
88. Karl H.
I remember a time when Japanese influence and investment swept across Los Angeles. At the heart of downtown, the New Otani--as it was then known--was a glittering symbol of the Japanese economic miracle. Guest rooms featured shoji screens, modern furnishings and satellite channels beamed straight from Japan. For the well-heeled business traveller, there was a tatami suite package complete with welcome sake. Now, almost 20 years later, things have taken a definite turn for the worse.

I last stayed at the New Otani in December 2004. At the time, it was obvious that years of recession in Japan had taken their toll on the chain. The carpets were ragged, the wallpaper scuffed and the burnt orange color scheme completely dated. Nonetheless, it was $90 a night for a "luxury room" and connected directly to the Little Tokyo shopping center. Not bad for a kitschy weekend away from home!

This past weekend, I thought it might be fun to spend another night visiting Little Tokyo and searched for reservations. I was surprised to learn that the hotel was sold to Crestline Hotels and renamed "Kyoto Grand," but hopeful that the new owners had refurbished the interior. For $188 a night (special rate), I was expecting a complete "boutique" transformation.

Lo and behold, when I entered my corner room, it was a vision from 1989--exactly the same as my previous stay! The minibar was empty, the a/c rattled and the same blurry satellite feed of NHK was on the tube. Room service from Azalea consisted of a microwaved pizza and stale quesadillas, practically thrown into my room by an impatient porter.  To make matters completely intolerable, the smoke alarm chirped continuously all night.

To be fair, the hotel still has a lovely rooftop garden, if you don't mind speakers bumping Kanye West as you contemplate nature. From what I hear, the Thousand Cranes restaurant is also fairly authentic--and kimono-clad waitresses are a definite plus. But at this absurd price, I doubt I'll ever find myself spending another night inside its walls. It's a genuine shame...a neglected relic of a once promising financial and cultural enterprise between two great nations.

26/10/09 | Link | Rating: 2.0
89. Susana M.
This place is decent for the business traveler. The elevator down to the parking structure is a bit sketchy (always breaking down), the lower floor bedrooms are NOT remodeled. dont be fooled by the beautiful rooms they advertise on their website! if you do stay here, make sure you request one of the top floor bedrooms.

one of the great things (and one of the main reasons i stay here) is that they include parking, breakfast, and internet in their federal government rate. This is great when traveling for work.

Overall, this is not my vacation hotel of choice, but I definitely consider it when I travel for work.

23/05/10 | Link | Rating: 3.0
90. Jason S.
Decent hotel to stay at. I've enjoyed my times here. The roof top garden is quaint and beautiful, though a bit underwhelming. I was there for a mentorship event and it was the perfect venue for it. My stays were were all satisfactory. The room is nice and clean, with great bathrooms, working enmities, shiny surfaces, and not having to worry about unwarranted pests.

Perfect location in downtown central of little Tokyo. You definitely pay for the location.

I also saw them film a horror movie there late at night, or at least it was some guy filming a lady in a white tank, covered in blood.

But then, this is LA.

10/10/10 | Link | Rating: 4.0
91. Frederick W.
An update to my previous review:

I spoke with Dave Alexson from the Kyoto Grand Hotel about my experience. He was completely open and apologetic about some of the shortcoming we'd experienced. Here is a copy of the letter he sent to my wife and I on 11/11/09...

Dear Mr. & Mrs. Woodfin,

First and foremost, I would like to thank you for your willingness to speak to me personally and receive my response to your review on yelp.com .  We take our guests comments very seriously and strive to continuously improve our service.

I would like to personally apologize for not returning your phone calls in a timely manner throughout your planning process. It was also very unfortunate that I missed your tasting appointment due to extenuating circumstances. I should have called you post-tasting to apologize for my absence and check in with you.  I was glad to know that at the time, Rachel Ferguson was able to jump in and service you. These are both areas that I have attempted to take more care and focus on.

It is my responsibility as Catering Manager to show the facilities and meet with future brides and grooms and Saturday is often my busiest day. This in turn can conflict with other tasks at hand. I apologize that I was not more readily available to you during the ceremony and set up process.

As the hotel has gained in popularity, the demand for appointments has increased. Therefore to ensure, I can fulfill my obligations and still provide the personal service our brides and grooms deserve, we have engaged the services of a professional wedding coordinator moving forward.

The wedding coordinator will provide day of event service. They will act as the liaison between the bride and groom and the hotel. They will also provide the services that we currently do not, such as ceremony coordination, vendor management, event setup (i.e. programs, favors, pictures, guestbook, etc.). They will be at the side of the bride and groom from start to finish.

It is accurate that our banquet staff normally does not set up the detailed items in the ballroom, such as the favors, guestbook, and pictures. Often setting up these items it too time consuming and will put them behind in the overall set up and execution of events. I was attempting to set these items up in the past, but also found time constraints made it difficult. I apologize that your friends had to jump in to get this done on the day of your event. We have now turned over these responsibilities to the day of service wedding coordinator.

I was glad to read that overall you felt the food was good referring to is as "5 star quality". We did have a different Executive Chef employed at the time of your event from the day of your tasting. So it is understandable that there might be some slight changes in presentation or style. Lastly, I have reviewed your comments regarding the service of the entrees and cake with our Banquet Managers and Servers.

It is only through constructive feedback from our customers that we can improve. Thank you for sharing the details of your event. As a result of comments such as yours, we hope to improve the feeling of warmth and care that our clients' feel on the day of their event.

As an extension of my apologies, we would like to offer you a weekend stay in one of our suites with breakfast for two. Maybe you can use it on your one year anniversary to celebration your marriage.

Best regards,

Dave Alexson
Catering Manager

16/12/09 | Link | Rating: 2.0
92. Joseph N.
Wow, I'm pretty surprised at how low the ratings are for Kyoto Grand.  Maybe I got a recently renovated room or something, but here goes my experience.

I had to go to LA for a meeting at a state building a couple blocks away.  Being a state government employee, I got a rate of $110 and they accepted my tax waiver.  I checked in on a Monday, during a quiet time so there was only one person at the front desk but she was very friendly and professional.

I got to my room, which was on the small side but clean and pretty nice.  Nice decor, big comfortable bed, huge flat-screen TV, and decent bathroom.  The thermostat worked well and I didn't notice any worn tattered carpets or some of the shit other reviews complain about.

I also got a voucher for the breakfast buffet at Azalea (I guess it's included with govt rates, sweet!) which I enjoyed.  Good strong coffee, nice assortment of foods of mostly high quality.  I think it costs $17 otherwise, which is not worth it.

I checked out the garden area which is nice, although the pop music coming from the speakers kind of ruins it.  The location is great, in downtown and Little Tokyo.

Overall I liked the Kyoto Grand and would stay there again, especially if I'm coming on business and can get the government rate.

28/10/09 | Link | Rating: 4.0
93. Andrew F.
I stayed at the Kyoto Grand this past week for work.  I was on the 17th floor.  It was s great view and quiet.  Initially, I had some issues with them not letting me pay by credit card, since I work for a small business and the travel was paid for by the President of the Company's credit card, they said I had to have it in my possession when I was there - obviously not going to happen.

So, I finally got through to Mr. Chan who helped me sort all of that out.  From there on out, things were great and I had a nice, relaxing stay at the hotel.  

Plus, the rooftop garden is actually quite nice for a drink and relaxing.

I would recommend for traveling and tell them you want an updated room.

26/07/10 | Link | Rating: 4.0
94. Natali U.
Stayed here last week and quite liked it! Not my absolute favorite hotel downtown... but very nice. Loved the view overlooking the Japanese Garden from our room. Parking fees suck, but that's anywhere downtown. I would stay again. Maybe try one of the restaurants or bars next time. Decent value for what we got.

27/08/11 | Link | Rating: 3.0
95. Monique D.
First of all, my room looked nothing like this: media1.ct.yelpcdn.com/bp…

In my mind, that's how it looks like when they used the word "renovated." So when I called to book a room for new year's eve, I specifically requested one of their newer "renovated" rooms, king bed.

We checked in, got our room, went up, and the room was completely different, AND it was double queen beds. Umm, wrong! I called them and said I had requested for a newer room with a king bed, something that was agreed upon. Fail. Initially, they told me that they didn't have any rooms left and that was the only one available. Um, what? I said, "NO, that's not acceptable. I specifically reserved a renovated King room." They said "OK let's see what I can do." Few minutes later, they called me back and said they have a king room for me and that I don't have to come down, they will send someone up with a new key and take us to the new room. OK, great. Good service.

They seemed to have upgraded us to a suite :) WooHoo! I took these pics:

media1.px.yelpcdn.com/bp…
media2.px.yelpcdn.com/bp…
media2.px.yelpcdn.com/bp…
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Although they've made an error, they were attentive to us in resolving the problem so I gotta give them that much.

2 stars for PRICE. OK, I understand it was new year's eve and last minute (I booked it a few days before) and it was the only decent hotel I could find near the club I was attending that had available rooms. The rate was $298 or something, so with taxes and fees and parking, the total came out to be around $350. I KNOW! Way too pricey for just one night. Although -- this room that they got us looked like an actual suite. Situated in the corner down the hall on the very top floor, this room had a living room area with a big sofa, coffee table, table, chairs, a sink, mirror, and a very spacious bedroom with a king bed and large bathroom with a bigger-than-standard bathtub. I don't think this room was "renovated" - it looked OK but its size made up for it so I was OK. I was going to tell them that I didn't actually want a suite, but I figured, it was late, we were tired, and with the amount that I paid, I might as well get a suite :D I'm thinking they probably saved these rooms in the event a situation like mine happens.

Anyway, it is a nice hotel - pretty lobby area with Japanese umbrellas decorating the ceilings. Kinda makes you feel a bit high-class. :) Parking is very tight. Self park is $10 less than valet.

Overall, it was a decent experience. The only best part was the free upgrade :) I'll probably stay here again should another last-minute occasion call for it.

20/01/11 | Link | Rating: 3.0
96. Tanya C.
I got this hotel using priceline (name your own price option) for like 60 dollars a day before tax. After reading these reviews I knew that I wasn't going to be given a deluxe room, which are basically the only type of rooms they have pictures of on their website. The regular rooms were very old. The sink was cracked. The shower was falling a part, the tv was old. It was not well maintained. Even a small hotel is better taken care of. Either way it served its purpose. It was in walking distance to lots of stores and markets. The beds were comfy and the TV worked. The parking was expensive even for self-parking but at the very least it was easy to navigate.

06/07/10 | Link | Rating: 3.0
97. Jane F.
Well.  The lobby is quite nice.  

That's about all I can say.  We arrived late (although not that late) from the airport, starving, to discover that everything in the hotel was closed and we could either have pizza delivered from a local pizzeria, or go on a tour of all the labrynthine floors of the hotel to raid the randomly placed vending machines.  Actually we did both, and it was a less than stellar experience.

For $400 a night, I expected not to pay for wireless internet in my shoebox of a room.  And when I did shell out the extra $10, I expected the internet to actually work and not be completely overloaded.  

This place would have been perfectly fine, if we'd been paying $40 a night instead of $400.  The Rodeway Inn in Culver City we stayed at on the same trip was actually a more pleasant experience than the Kyoto Grand.

Also irritating was how 7 doormen all rushed to hail us a taxi - from the taxi rank.  No, I am NOT tipping you for that.

03/11/10 | Link | Rating: 2.0
98. Kim S.
What We Liked:
Fast check-in; nice decor; clean room (although did have a slight musty kind of smell like it needed to be aired out for awhile). We loved how quiet it was...no hallway noise or street noise despite being in a busy area of LA. We did not take a tour of the garden area but we could see some of it from our room...beautiful and very calming with a nice waterfall. Good service at the front desk check in and check out, and easy cab access.
Relatively Inexpensive 24-hour parking lot right across the street (we paid $10 for 24 hours overnight). Hotel charges $30/day to valet your car, $24 if you park it yourself. Yikes.

What We Didn't Like:
No free Wi-Fi!!!!!  Had to pay $9.95 for 24 hours after searching (you know I need my wi-fi!)...and even after paying the connection kept cutting out not reliable at all.
Also, no hot water only lukewarm at best. Boyfriend was ok with that...but me, I'm a hot hot shower lover and this did not make me happy at all. Bathroom was also very small.
Old TV...with snowy channels and not much to watch. They really need to upgrade these TVs to flat panels and a decent size too. Ours was maybe a 27". OLD!
The bed was TOO hard! Kinda like sleeping on the floor.
And the decor they show on their web page of the rooms -- the red and black nice decor -- is not what we got in our room. Maybe we got one of the older rooms, I hear they have some upgraded ones that you probably have to pay a lot more for.

Overall...we would stay here again. For the price and proximity to the Staples Center where we were headed...it was worth it and we were comfortable. I felt safe and was able to get some quiet time without hearing lots of hotel or street noise. I would not want to stay here for several days, unless I upgraded the room, but for one night or two, it would be fine. The cab ride to/from Staples was about $10 each way, not bad at all.

10/04/10 | Link | Rating: 3.0
99. Amy S.
I recently had my wedding at the DoubleTree by Hilton. They have a beautiful Japanese garden where the ceremony took place and we had our reception in the Azalea restaurant. The staff at the DoubleTree were excellent. They were organized and attentive to our wants and needs. Stacy Porras the catering manager was very responsive and was crucial in making our night unforgettable. Many of our guests stated how good the food was, which meant a lot to us considering how when your serving a mass quantity the food sometimes doesn't turn out the way it did at the tasting. The bridal suite was beautiful with a great view and was very spacious. The hotel was very accommodating with our 7:30AM check in time! I would highly recommend the DoubleTree by Hilton in Los Angeles Downtown for a wedding venue.

17/09/12 | Link | Rating: 5.0
100. awesome H.
I stayed here on a work related trip.  This place needs to be remodeled badly.  Beds are very uncomfortable and the A/C doesn't work very well at night.  

The lobby is nice and check in and out was fast and easy.  But I'm not staying at a hotel just for a nice lobby, I want to get a good nights sleep.  Which was next to impossible with the bed.  And its almost 10 bucks for internet in your room?!  what a rip off.

04/03/10 | Link | Rating: 1.0
101. Katherine M.
Anyone who knows me will tell you that I am very nice and easygoing. With that in mind, I will warn you of this:

PROS
- great location in downtown L.A.
- building looks beautiful from outside
- nice lounge area in the lobby

CONS

I have never had as bad an hotel experience as I did here at Kyoto Grand Hotel and Gardens. Here for my best friend's wedding, the hotel was chosen due to its location (very close proximity to the wedding venue) and its famed garden.

- My best friend had advised all her bridal party and wedding guests to stay here for her weekend wedding. There was a lot of construction being done to the hotel, and self parking was not available. No one bothered to contact her to warn her of the situation.
- I was told upon check- in that there were no more rooms available on the 21st floor despite the fact that much communication was made on the importance of saving rooms on this floor for our bridal party members and the fact that I'd booked the room 1.5 months prior.
- After specifically requesting a room with 2 double beds, we were reassigned to another floor with a room with only 1 king bed.
-After going to the front desk, yet again, to tell them about the issue... somehow a room with 2 beds "magically" became available on the 21st floor, when it was already 11 pm and only 5 minutes prior, I was told the floor was completely booked.
-We were walking to our room when we saw plastic covering the carpet outside our room. It appeared the construction was being done to the room next door. Upon entry we were hit hard by the most god-awful stench I have ever smelled in my life. The smell was confirmed to be completely unbearable by several of my friends who came by to visit. I was seriously tempted to check under the bed to see if there was a dead body. It was too late into the evening to switch rooms again and due to our wedding party commitments, I couldn't request a room change until the next night, after the wedding. When I did, the front desk associate had a bad attitude. I explained the situation and the disgusting, nauseating, permeating smell in the room. He was short with me and said "it looks like you've already switched rooms." I was so angry by this point and wanted to scream at him and management: if they didn't keep messing up my reservation and put me in such a bad situation, I would NOT even need to be wasting my time in complaining to them and switching rooms over and over again, but I kept calm and insisted that I needed to be switched again. I was finally switched to yet another room. By this point, I could care less about the dirty carpet and soap scum laden bathroom. I was just thankful to breath nontoxic air.

In short, I will tell you this: I have NEVER had such a bad hotel experience, not even at a low-end Motel 6 with cockroaches scurrying around (true story). I would NEVER stay at the Kyoto Grand Hotel and Gardens again, nor would I recommend it to anyone, not even my worst enemy. You could not pay me to stay at this establishment again; it was beyond horrible.

09/10/11 | Link | Rating: 1.0
102. Joel Y.
**BEER GARDEN REVIEW ONLY***

I have actually never stepped into this 80s fabulous hotel with some modern accents however I was quite impressed with the beer garden.  Perhaps it was the 3 drinks I had already downed before coming here, but the view was nice and the sun setting with Jazz in the background was romantical.  The lighting and the sound of the water streams in the Japanese garden was really nice. Quite relaxing.

They sell pitchers of mojitos and my favorite- the Caiphrina which kicked my butt! Totally worth getting.  

Didn't try the food but I think it's a great place to chill before dinner if you are grabbing food in Jtown. Worth a shot! Beer Garden lasts until October. Don't miss out!

22/09/08 | Link | Rating: 4.0
103. Liza T.
Stayed at this hotel again for a weekend.  My experience this time was pretty good.  

The front desk girl was so nice to upgrade us to a better room.  Very easy, fast, warm and friendly check-in.  

The room was bigger than the one that I stayed before.  It was clean adn neat.  Although the furniture and TV were kinda old, it was still a decent room for a short stay.  The bathroom was big enough for two girls were doing the make up at the same time.  The only thing that I don't like is they don't have a full-length mirror in the room or bathroom.  

Room service was pretty fast too.  I called the front desk to ask for extra set of towels.  It took less than10 minutes to do that.  Then about half hour later, the front desk called and wanted to confirm that I get the towels.  Very attentive service.

Another thing I like this hotel is the location.  The hotel is easily accessible to freeway 101 and only a block away from Little Tokyo.  Very convenience.

28/04/11 | Link | Rating: 4.0
104. Kari F.
I would normally give this place 3 stars, but I got such a good rate that I had to add a star AND I was given a free upgrade :).  Go on their facebook, become a fan, and get a cheap rate.

The rooms are normal.  Our shower was clogged, so that was gross.  Our view was the side of a huge building.  Parking was expensive as heck (30 bucks for 24 hrs).  

We stayed in a King Deluxe on the 18th floor.  The room was normal size and had a pretty big tv.  The boyfriend was disappointed though because the tv was not HD.  We got room service and ordered a caesar salad and edamame.  Both were normal standards, and just what we needed at the time.

The overall decor is nice and interesting to look at.  It's a fun theme.  The gardens were beautiful, but nothing I would want to hang out in. It was pleasant and I know I got the most bang I could out of my buck here.

05/06/11 | Link | Rating: 4.0
105. Lai Z.
Took the romance package for hubby's birthday and it was a charming hotel to spend with your other half, specially their garden. We're here overnight and just what I was expecting... not to mention their friendly and accommodating staff. In the morning, we also got the time to roam around Little Tokyo, their little town is not that crowded and I love it! Can't wait to be back here :)...

28/07/11 | Link | Rating: 4.0
106. Eric E.
I am giving them three stars due to some special service that I received. You may not experience this.
Kyoto Grand has stopped accepting third-party credit card authorizations. This means that if you travel on business, your company cannot pay directly without mailing a check in 14+ days in advance. They accepted mine, after an intervention by our conference coordinator, but the policy is here to stay.
The rooms are fine-ish, but nothing special. No mini-bar and the safe doesn't work. The staff are fairly friendly.I like the location in Little Tokyo.

10/05/11 | Link | Rating: 3.0
107. Dave J.
I've been staying at this hotel since it was the New Otani hotel several years ago.  I have to come down to LA for work at the LAPD and it is right across the street.  There are no other hotels that close and the only other one in walking distance (the Miyako) got bad reviews from my co-workers.

The hotel was in bad need of renovation when it was the New Otani.  The beds were hard (like plywood hard), the TVs were ancient, the bathrooms were bad, etc.  Since the Kyoto Grand bought the place, they've updated a lot.  Since I come here so often and the front desk staff recognizes me, I haven't been stuck in one of their non-remodeled "standard" rooms for a while.  I can imagine that people would be upset getting one of those rooms after seeing the "deluxe" rooms on the website.

The deluxe rooms aren't anything spectacular, though.  They are updated with softer beds, flat screen 40" or so TVs, and remodeled bathrooms.  The TV reception, however, is just as crappy as in the standard rooms.  In other words, even though the TVs may be HDTVs, the signal is not and is usually snowy and horrible.  I have had to call engineering to come to my room several times when I've been here to fix the signal. Unfortunately, evern after 30 minutes of messing with it, switching out parts, etc., usually the reception is just as bad.

I also hate that WiFi or cabled internet is not free.  I despise being nickel and dimed at hotels.  Same for local calls.  WTF?  I mean this is the 21st century when I can call 30 countries for free with Vonage and anywhere in the world for free with Skype or other VOIP phones.  When will hotels get a clue?

Parking is bad, too ($30/day for valet--not sure what self parking costs).  Luckily, I rarely rent a car when I'm here (a cab from LAX is $49.50 and to LAX is $47) and I can walk to any number of restaurants in Little Tokyo.

The other bad thing is that I don't get credits for staying here with any frequent traveler's program.  It really puts a dent in my Marriott Rewards accumulation when I get stuck here for several weeks (or months) a year.  Last I checked, the Kyoto Grand does have a frequent traveler's program, but you don't earn points for staying at the Kyoto Grand in LA--only for their locations in Japan.  Go figure.

The lobby has also been renovated and the bar in the lobby is OK, although pricey.  (Drinks cost around $9 for a well-drink.)  Moe, the main bartender, is a friendly guy.  Raquel, Moe's back-up is also great.  Even though it doesn't have the view the garden bar has and even though there is a small bar in the first-floor restaurant, because of Moe and Raquel, the lobby bar is the bar I head to at the hotel if I want a drink.

If there was another hotel near the LAPD that was of the same quality and in the same price range, I'd stay there instead.  Unfortunately, the other hotels that fit that bill are several LONG blocks away.  If you find yourself in Little Tokyo, the Kyoto Grand is an excellent choice.  If you just need a hotel in downtown, though, you may want to look at the Bonaventure, the Omni, the Marriott, etc.

28/07/10 | Link | Rating: 3.0
108. Petrus W.
What a mess this place is. Hot water kept going off, early morning construction. Try and use the in house phone to call the front desk and nobody answers. My room was dirty and old and thru the remodel they are still asking top dollar for their rooms. This place isn't even as f good as some of the Motel 6's I've stayed in!

09/08/12 | Link | Rating: 1.0
109. Tim B.
If you must stay downtown, this isn't a bad option. It's very nice with it's unique Japanese theme, and the beds are really comfortable. I was comped the breakfast buffet which has some unique japanese fare. It's a decent option for business travelers with business in the nearby Courts and Federal buildings. It's an affordable option compared to some of the classy downtown hotels.

There is a nice bar in the lobby, and a smaller one up on the third floor in the japanese garden. It's downtown, in Little Tokyo, so there are lots of food options there. It gets a bit seedy downtown after dark. We we approached a number of times right outside the hotel at night by vagrants. Skid row isn't far away. Just be careful and you'll be fine walking about.

Parking is expensive at $22 a day. It's  $65 cab ride from LAX.

11/08/11 | Link | Rating: 3.0
110. Agnes T.
Looking for a place to getaway from it all, especially after a long, long day of slaving over your work?  Want to enjoy a brewski?  You'll always find a seat at the bar at Kyoto.  Monday-Friday...just ask for Moe.  And don't be shy.  Tell him who sent ya.

17/03/11 | Link | Rating: 5.0
111. Monica G.
I thought this was a very nice hotel. Beautiful lobby, very nice valet, fantastic front desk staff, and a really nice room. Sure there were little nicks here and there, but that's ok.
I love the fact they delivered toothpaste and toothbrush to my room as soon as I called the front desk.
One star off because of the outrageous parking rates. I stayed for 1 night but paid an extra 30 bucks for parking. Shouldn't hotel guests stay free?

05/08/11 | Link | Rating: 4.0
112. Jenny J.
Yikes, who gave this place good reviews?! The only thing nice about this place is the reception area. The rooms are small and dingy! The area deserves a double Yikes!

I had to check for bedbugs, just because I wasn't sure what I might find...it looked that bad. The bathroom was dingy looking. The wallpaper was peeling off the wall and the plugs looked dangerous.

Who would pay that much to stay here, I was shocked...never again!

18/12/10 | Link | Rating: 1.0
113. Robert H.
Got an invite from Lori K. to join up at this Beerfest thing in downtown LA, when I saw the location on a map I was intrigued because I'd never thought of this place having a venue.  Having the old name of the hotel still on the front took a walk around the whole block to find this place but my beer locator was switched on so the garden was found on the first try!  Just take the stairs up past the Curry House and turn left at the top and walk through the double glass doors.

For a "beerfest" the selection was quite low, the decent pricing made up for the small selection...  $15 for a pitcher of Stella or Michelob Amber Bock was not bad.  Didn't try the food but Lori mentioned she loved the corn on the cob.  I like the garden setting, and the makeshift bar was cool as they had a flame grill set up to look after featured foods, decent size menu considering.

Live music?  Good, but wrong theme.  Beerfest ought to be more lively, Lori K. and her friends did their best by dancing in the isles but it was just kinda weird, it's a good thing I met with them because if I came alone it would have been just sad.  It would have been better with a simple mellow DJ so as to keep with a social thing that a beerfest is.

Yes, park across the street.  Don't bother with valet!  I had parked in the underground garge because I had a bike locked in the bed of my truck and was willing to pay a few extra dollars for the security.  Though when I departed the attendant  charged me $5 even though the sign at the entrance stated $8 for the whole day, and I know I was there longer than a few hours..  That was cool!

If I came back at all I'll only to meet up with friends as a pre-party for hitting someplace else.

18/08/08 | Link | Rating: 2.0
114. Mimi C.
Okay! So let's see how this place stacks up!

1. Location: Heart of Little Tokyo, which is a boon. The fiance + I loved our Japan trip hence the look see here. However, that's probably the end of it. It's at an odd location where turning into the hotel requires a bit of car driving kung fu, which is okay for CA drivers! A bit of annoyance is having to mingle with hotel guests to get to the banquet/reception.

2. Capacity: Great! Holds up to 400 people...if you need 400 people! haha. Unfortunately, it does seem a bit too big for our wedding. There's a garden on the "top" which isn't very "top" at all. The view is nice, but nothing to brag to home about. You can probably get the same view at any other garden or hilltop hotel.

3. Cost (packages): About $75/head starting price. They seem pretty flexible to what you'd like, but they seem more open to platted meals vs. buffets. The starting price includes facility, catering, tables + linens and such. Other stuff you'll have to get on your own. The "argh" part is having to pay for parking - at about $6 a car. Boo! But you do get the whole banquet room for the wedding. This is for a 6 hr package and does include a free suite, which is always nice.

4. Ambiance: Nice but totally not what we were looking for. We were hoping for a little something more...idk Japanese! It looks as a hotel should look like. Which is good for some who want to decorate to their hearts content! It's like a blank canvas waiting to be filled!

5. General Feel: Erm...meh. The fiance and I made a pact - if either one of us doesn't feel it - then we don't go with it. I think we're putting this at the lower end of our list.  But hey...you never know!

29/06/09 | Link | Rating: 3.0
115. Maribel F.
Shame on you Kyoto Grand for putting up pics of newly remodeled rooms on your website as well on all of the hotel search engines.  I was drawn to you partially due to the nice Japanese inspired modern decor, but all I got was a run down old room.  Definitely not as advertised!  Flat screen TVs...where?  I saw them in the lobby but not in the rooms (Yup, the lobby was nicely remodeled).  

Also, I think that parking should be free but was instead $26 per day.  BTW, the underground parking complex  overhead was so low that the antenna on the BFs truck kept hitting the top.

The location wasn't bad within walking distance of several great Japanese restaurants & shops in Little Tokyo.  Also within a short drive to places of interest.  I like how we could avoid taking the freeway.   The surrounding area was also clean, safe, although empty since it was the weekend & it is next to all of these government buildings.

Check in & out was fast.  Didn't have to interact with the staff much.  

They did have a nice roof top garden with a waterfall which had a reception going on at the time when we were there.  A welcoming sight in the middle of the concrete jungle that is downtown LA.

01/06/10 | Link | Rating: 2.0
116. inky l.
We choose to stay here, based on photos and info on the website that described newly renovated rooms.  The lobby was renovated.  

Our rooms were NOT renovated, and at least 8 years old looking.  The bathroom was very old.  The corridors to the rooms looked really old, teal and pink.

Location is good but do not expect what you see on the website.  Very deceptive!  Businesses must learn to meet or exceed the customer expectations, not to disappoint.

13/12/10 | Link | Rating: 2.0
117. Hanna H.
pros:
- newly renovated rooms with clean comfty beds and flat screen tvs
- little Japanese garden was small but nice.

Cons:
- parking is $24 for self park but because the area is so shady you really should pay for it.  the lot across the street is $6 but technically they aren't "overnight" so there are no attendants.
- small bathrooms with weak flush toilets
- all signs that say vending machines are on even floors are lying. they took them all out and there are two on the lobby floor.. but both machines were broken

there is currently still a LOT of renovating and construction going on.  none of the stores on the lobby are open and the business center was like 2 computers on a desk in the lobby.  if you are planning to walk around J-town it's perfect location so I'd say then it's worth it... but if you are going to do downtown stuff, staying more downtown would be better.

13/05/12 | Link | Rating: 3.0
118. Mandy L.
A bit of mixed feelings about this place. We stayed here while being groupies for the week for Dead Weather in Los Angeles. It was centrally located to the places we needed to be at, which was perfect.

The room was nice. Our bed actually slopped down toward the door of the room. So while my side was comfortable, I think my husband felt like he was slipping down toward the floor each night. Other than that it was otherwise a comfortable bed, decent pillows and a supportive but soft bed.

Amenities in the room were fine enough. No outstanding brands for the freebie shampoo/soaps.

Biggest gripe is that if you walk out of the hotel and go left you are fine. If you go right you are in shanty town. So while it was convenient for what we needed, the need to have to use a cab was kinda craptastic.

Oh yeah, um the .5 acre of Japanese garden is hardly that! There are no maples, no cherry blossom trees, no koi fish in the ponds, no bamboo, no little ornamental Japanese fun stuff, nothing that resembled a Japanese garden. Sorry, impatiens are 1. Not Japanese and 2. Not sun friendly. Geez.

Overall it was fine enough but, parking is $28/night. So something to consider when booking the room, you could find a nicer hotel for the same price when you weigh in that cost as well.

29/08/09 | Link | Rating: 3.0
119. Jen A.
I was part of a bridal party this past weekend and the wedding was across the street at Viviana.  The wedding ended on such a high note, but then the night manager of the hotel decided to ruin the rest of the night for the bride and make her cry!  The hotel has a policy of not storing food for guests and I guess I understand their policy, but there can always be an exception.  They refused to store the top layer of her wedding cake and part of the groom's cake and both would not store in the small mini fridge in the room.  It's one thing to say you can't store it and it's a totally different thing to lie and say they have no refrigerators to store it because they are all locked up. Hmmm, pretty strange for a hotel to not have available refrigerators, especially when they offer room service.  The bride happens to work at a high end hotel and knows for a fact that hotels have that discretion.  She even offered to sign a waiver for them and it took far too long for this to be settled because the incompetent lady at the desk didn't know what to state in the waiver.  The bride's parents almost had to drive the cake back home when it was almost 2 AM!  Most of the staff up to that point were great and hospitable, but the ridiculous lady at night was just too stubborn to make the guest happy.  I don't want to say that the customer is ALWAYS right, but there are times where you appease the customer in some way (especially if it is a bride standing there in her wedding dress with tears coming down her face and many of her guests witnessing such terrible service).  Way to go night staff of the Doubletree for striving to provide sub par customer service!  You're a winner of incompetence in my book! I would be hesitant to use this hotel for booking group rates since there were tons of problems during that process.  There have also been 3 different coordinators in less than a year that the couple had to deal with through the process and none of them really knew about their situation.  Three different people? in less than a year? That tells you something about the communication and leadership of this hotel.  I'm just saying...

29/10/13 | Link | Rating: 1.0
120. Mr K.
Nicest hotel in Little Tokyo, but there are better places in the downtown financial district.  The lobby and common areas are nicely remodeled, but the rooms are lacking a bit.  The upstairs gardens are beautiful, but I'm bummed that they took out the teppan restaurant and the sushi bar a long time ago.

06/09/11 | Link | Rating: 3.0
121. B A.
I love this Hotel with all my heart and soul.  So many great memories of this place.

14/05/12 | Link | Rating: 5.0
122. Stacy T.
The reception staff was wonderful. They were very nice and willing to help. I talked to them for a few minutes about why I was here - I had an interview in the morning and an overnight flight afterwards. He let me have a late check-out at 3 pm, even though the check-out is at noon. That helped me out a lot.

The room itself was neat, but not very new. The room sheets looked a little dingy, and the carpet was worn. However, it sufficed. The bathroom was very clean and big. Try to get a double queen or a king-sized bed, the room will end up bigger that way.

The hotel has a shuttle that will drive you to anywhere you want within a 3 mile radius, it does go to the USC Health Science Campus. It is very convenient, especially when taxi prices are ridiculous. However, they only have 1 car for the entire hotel, so you will have to wait for service. I, personally, did not wait long - I only had to wait 15 minutes for the pick-up and the return trip.

Overall, a very nice hotel.

15/11/10 | Link | Rating: 4.0
123. Jumi P.
I have no idea why this hotel is at THREE stars. It was because of this rating that I opted to stay at the Miyako. WHAT A MISTAAAAAAAAAAAAAKE. I stayed at the Miyako for a night, then I quickly relocated to the Kyoto Grand. WHAT A DIFFERENCE A FEW BLOCKS MAKES!!!!!!!!!!!! I felt like I went from a motel to an actual hotel. It is not remotely like a Ritz Carlton, but it is in a league of its own. It is unique, cute, quaint, & comfortable. I felt like it was up & coming. :-)

The day we arrived, there was a wedding. It was beautiful. The women were wearing some traditional Korean dresses: it was heart-warming. They were taking photos in the HUGE lobby. It is a rather ORNATE hotel. It reminds me of a SUPER JAPANESE-THEMED Omni Hotel--but packed in a tighter space. :-)

The service was EXCELLENT. I LOVED the price point (I was there on business & hotels.com HOOKED IT UUUUP), I LOVED the location (how much better can you get than right up the street from the Edison, surrounded by a melange of great Japanese restaurants?), the gym had EVERY piece of equipment I could have fathomed, towels, & water (HELLO?! AWESOMENESS!), & PENGUIN THAT I AM, the air conditioning made me one happy camper. There is nothing like a digital contraption that let's you take it WAAAAAAAY DOWN LOWWWWW to make a polar bear like me smile a while, I tell ya. :-D YEEEEAH. I was so freezing to the point that my appendages felt like they were going to crack off -- it was PERFECTION.

Allow me to reiterate the pros:
1. UNBEATABLE value for the experience!
2. Great guest service.
3. Beautiful garden & pleasant decor, throughout.
4. Comfortable bed.
5. BIG desk inside the room for my work.
6. Air conditioning system that allowed me to voluntarily & happily stay ICE COLD, that weekend.
7. Stupendous gym facility with towels & water for the guests.
8. Good room service.
9. In the heart of Little Tokyo -- great location.

My only laments were as follows:
1. The sheets are part polyester -- I prefer 100% cotton, or I have trouble sleeping. Polyester sheets make me crazy...er...crazier.
2. The television was from the last century.
3. Uncomfortable pillows. They needed to be re-squishified/folded/stalked/smooshed/squnched in JUUUST such a way in a 60% angle, applying a torque of......etc. in order to feel like they were not actually *hindering* the sleep process. :-)

Other than those minor details, I DUG IT. I felt like I was supporting a small business rather than pouring my money into a BIG CONGLOMERATE. I AM SO STAYING THERE AGAIN IN THE NEAR FUTURE! :-) It was low key, nice but not over the top, it did not try TOO hard, it was just right for a drama-free stay, IMO. It is not a place I would go to wisk anyone away for an extravagant spa treatment weekend, but it is somewhere I am happy to stay for business purposes. Overall, it was pleasant. If it is between the Miyako & the Kyoto, I recommend the Kyoto, THROUGH & THROUGH. Hands down. BUT if you are a polyester-a-phobe bring your own sheets set, if you can. HAHAHAHAAA! What? I will, too.

19/07/11 | Link | Rating: 4.0
124. A M.
I went there this past May with a big group of people & we had about 5-8 rooms. As soon as I got my set of keys to my room I went straight to it because it was such a long day. The lobby area is really nice & the front desk people are busy helping other guests, which is fine, but as soon as I entered my room my jaw dropped.

I could not believe how disgusting it was! Long story short, I was not in a clean room & when I called down to the front they put me on hold right away. As I waited for maybe 3-5 minutes I went downstairs to the front because nobody had gotten back to me. I told the person at the front that there was left over food & cheap alcohol & shit in the toilet. She didn't accommodate my for anything, not even a soda or anything of that sort. I was pretty upset.

I will say that when I first got there I thought that it was a pretty promising place, but after that incident I doubt I'd stay there again.

I also forgot to add that as I was laying on my bed tired as heck from walking all over the garment district one of my friends had gone into my room - I don't think that she noted that someone from our group had already taken it & to switch them into a different one.

28/07/12 | Link | Rating: 1.0
125. Richard D.
Just a standard Japanese themed hotel in downtown LA.

Nice and clean.
The service was pretty good from the front desk guy. When we checked in on Jan 2 after the horrible experience at the Roosevelt, it was a relief.

The guy gave us a room with 2 double beds, and that kinda sucked.
I would have been cool with it since it would mean I get to have a whole bed to myself and you can jump across 2 beds, but my gf wanted just 1 bed, if yanno what I mean.. wink wink.

Anyways, I call down there and ask for another room, and they promptly apologized and gave us an even better room!  Apparantly Japanese peeps sleep in separate beds or something he said, so he didn't think to ask us.  Nice sized bed, with a little couch and coffee table. The room overlooked the beer garden or whatever, but we didn't go there.

I thought the bed was comfy and all. and I didn't think it was firm or whatever either.

I would stay here again.

10/01/09 | Link | Rating: 4.0
126. Andreena S.
Just OK.

Clean, decent sized room. Friendly staff and nice common area.

Remote location. Ex: no late night burrito shops near by.

I don't think it would've been worth full price but if you book using Hotwire, you get like a $50 discount.

23/04/09 | Link | Rating: 3.0
127. Kellie N.
From the website, I expected so much more.  The hotel itself is nice. Decorated wonderfully.  The rooms, however, are less than wonderful.  They are outdated, the bathroom and tile is just disgusting and the bedding is not as described on the website.
I will not be staying here again.  Also, the $24-$30 charge for parking is a bit much.
The staff was ok, but did not go out of their way to help.
I'm glad I only paid $85, including taxes for the room.  However, I feel that the room was worth more like $40.00.

07/02/10 | Link | Rating: 2.0
128. M B.
If I could give no stars, I would.  I stayed at the Kyoto Grand for one night.  The TV was broken.  No big deal -- I basically just checked in, passed out, checked out.  Now they have charged me $1300!!!! for THEIR BROKEN TV.  

I have never taken the time to write a review before, but this is too incredible to not share.  DO NOT STAY at this hotel.  THEY ARE THIEVES!!!!!

03/04/11 | Link | Rating: 1.0
129. Vincent K.
The first night I came here, I swore to myself that I'd give them a 1 star for the crappy spot I received.   When I first set foot in this 10th floor room I was amazed at how a hyped up hotel could possibly have such a horrible room that converged to a corner.  ( yelp.com/biz_photos/1kQ4… )

But as soon as they came to their senses and I told them my situation, they didn't give me a hard time or anything in getting me a nicer room in the 20th floor. the view was different, I actually had a flat screen 40" tv vs the 27" tv box in the previous one and the bed was softer and everything maintained properly.  I hate to say it, but I would have given this place a 4 star if they didn't stick me in the dump corner hole the first night.

The garden is really nice though and certainly something to check out if you stay here.  We had catered meals which was alright, but I would expect Kyoto to impress me with some oriental flavors....I guess Prime Rib and Alfredo Pasta was what the planners for my conference wanted....idiots.

29/05/09 | Link | Rating: 3.0
130. Van L.
Stayed overnite for the NKOTBSB concert.  They offered free shuttle to the Staples Center; BIG plus.

The staff here is not very friendly.  The hotel is okay.

We had a queen deluxe on the 16th floor facing the garden.  First thing we noticed was that the bathroom door handle was made for a giant.  I had to reach up to open it.  And there's a non working phone beside the toilet - WTH???  The toilet is super loud when you flush and the shower water pressure sucked.

My sister found a pube on the top of her comforter.  Super uber gross.

03/07/11 | Link | Rating: 2.0
131. Steve S.
Great location for me when traveling for work to downtown LA.  Room was nice, location is perfect, just a bit of a hangup in checking in.  Only one agent there to check in people and a line 4 people deep.  Other sales and hotel employees mulling around the front desk and nobody calls for help.  Numerous people walk up to the only agent and get the bathroom key, I thought that was odd.  After about 15 minutes of waiting, finally another agent shows up and takes care of the line quickly.  I will stay here again because of the location to Little Tokyo and the location of my LA office, but front desk customer service could be improved.

That's my story

31/08/11 | Link | Rating: 3.0
132. Runa T.
This hotel was THE WORSE HOTEL I'VE EVER STAYED AT-----! I went to LA with my mom for literally a 24 hour trip. Left San Jose at 6am, got to LA 8am, had a wedding to attend at 3pm, and had a flight back to SJ at 6am the following day.

So to start off.. FINE the inside of the hotel was pretty nice. Very soothing. I guess that'll be the one and only star since I cant zero star this.

First of all I had called the day prior to let them know we have a really early flight and wanted to ensure that we can check in early. I was advised that they can't do anything at the time but I can ask the front desk when I get there. FINE. I arrive and the front desk receptionist says it will be able 30-45minutes and that she will call me as soon as it is available. 2 HOURS LATER I come back after roaming around Little Tokyo with my mom and having breakfast and you can TELL by the look on the same lady's face that she had forgotten all about us! So she frantically began calling the Housekeeping Office to find out if a room is available. After waiting about ANOTHER 40 MINUTES we were finally able to check into our room.

The room was freezing. We kept having to turn the temp up but the thing is completely user-UNfriendly.

THEN we needed to go to a frickin wedding and the shower water would NOT heat up! My mom had run the water for honestly at least 15 full minutes. She ended up filling the tub and dipping a hand towel with soap and sponging off her body in cold water! And hoping that giving it another hour or so it would fix itself... I tried to take a shower.. AND iiiiiiiiiiii ENDED UP HAVING TO SPONGE MYSELF ALSO LIKE I WAS IN A GOD DAMN HOSPITAL!!

UGH honestly?! NO HOT WATER in a hotel?! And we were too tired and rushed to deal with front desk to change rooms or have them come up to check the problem etc so here I am venting it all out on YELP. Thank you for listening. DON'T STAY HERE!

01/01/12 | Link | Rating: 1.0
133. Sherry T.
kinda old. not vintage old, but old old.
pretty garden though ..
i had the chance to come here for a convention for japanese food and sake. This hotel is able to hold lots and lots of people at once. bathrooms were clean but .. it was still old old.

30/11/11 | Link | Rating: 3.0
134. Leila A.
Overall, the hotel is pretty nice with spacious rooms , comfy beds, a nice flat screen tv and well lit bathroom. Me and my friends were pleased with our room. My only concern was it was a bit on the pricey side. You have to pay for self parking and there is no breakfast included!

On the plus side we got a free cookie and the service was great! I will have to give a shout out to our friend Napoleon who worked the front desk late Saturday evening. Very friendly and great customer service! Thank you!

04/09/12 | Link | Rating: 4.0
135. Annie C.
I got a room here from the name your own price option on Priceline for $80. The rooms were pretty nice; however, the bathroom is in need of a renovation (the tiles were falling off). Parking is definitely super expensive $24/day with in and out privileges. There is also a parking lot across the street for, I think, $12/day doesn't have in and out privileges and, of course, street parking.

Pros: walking distance to bars, restaurants, and Little Tokyo
Con: parking!

20/10/09 | Link | Rating: 3.0
136. Mari L.
While initial dealing with the hotel took some patience, our wedding day in November was truly wonderful. As the wedding day grew closer, dealing with the hotel became easier. The grounds of the Japanese Garden are truly stunning, even in autumn. It was convenient to be able to use the Genji Room to change. Many of our family & friends told us that the main courses were the best that they have ever had at a wedding, and we both agreed. The hotel also followed up on our wedding night with champagne and a card, which was appreciated. All in all, we would recommend them as a wedding venue!

19/11/13 | Link | Rating: 4.0
137. Bryan W.
Strolling through the lobby of the Kyoto Grand Hotel and it felt a little worn.  It's worth checking this place out in Littly Tokyo to check out Pangea Garden.

27/07/11 | Link | Rating: 3.0
138. Diane A.
Walking into the hotel lobby can be quite deceiving.  It's general aesthetics are actually pretty impressive / swanky.  

The location is convenient for exploring the local shoppes and japanese village, which are all in walking distance.

However, the hotel room itself had no relation to the hotel's name whatsoever.  Aside from the sliding window shutters, nothing else connected itself to the japanese-named hotel.  The decoration / furniture of the guest room is mediocre.  In fact, I've seen rooms at Holiday Inns and even Best Westerns surpass the quality of Kyoto - which is a damn shame considering how much they're charging per night.

Let's get to the nitty gritty. The bathroom is sooooo outdated.  The tiles are seriously reminiscent to something from the 70s or 80s.  The AC temp controls are ridiculously useless - I understand in energy saving efforts, they may shut off AC usage while the room is unoccupied, therefore, having the room be stuffy upon first arrival from check-in, HOWEVER, I literally (and numerously reset the thermostat and) set the temp all the way down to 55degz since the room had absolutely no circulation and I really believe the AC vents just did not work.

Then, at 7am the next morning, they literally had workers on the floor above us making such loud disruptive noises as if they were redo'ing the room above - which was just completely unacceptable.  Finally, around noon check out time, they stopped.

If it had just been me sleeping 3-4 hours, I would have woken up in better condition vs. having your sleep repeatedly disrupted and then forcing yourself to fall back asleep and then awoken again by the construction above, falling asleep again, and so on....

So I check out and left the hotel feeling like a zombie craving for some damn cool, fresh air.  I will not stay here again, nor will I suggest this hotel to any friends of mine.

19/08/11 | Link | Rating: 2.0
139. Ceci Z.
Don't be fooled by the cool name and nice looking lobby, the rooms are very poorly maintained. The standard double rooms we got is pretty small and dusty. There are no free wireless and complimentary breakfast. Definitely not worth the price.

The only thing nice about this hotel is the front lobby, the roof top garden, and the shuttle service.

13/01/11 | Link | Rating: 2.0
140. Tom B.
I used to stay at this place when it was the New Otani way back when, and Doubletree has definitely improved it. Nicely redecorated, the public areas and hallways exude comfort with the dark wood look. The rooms are pretty standard Doubletree but thats fine....staff was very cordial, and the breakfast restaurant is good with lots of servers (maybe too many actually) wandering about ready to help. They still retain some of the Japanese items for breakfast too, as you are right in the Little Tokyo area with lots of see and do (avoid going South more than a block or so, unless you like lots of bums and wiped out areas to see).

02/10/12 | Link | Rating: 4.0
141. Barb B.
Lovely stay at the Kyoto Grand. The room was quiet, the views were fabulous and the amenities great. The room looked just as it did from their website. We got a Facebook deal. Very clean, no smelly smells, nice TV and comfortable bed. The water pressure in the shower was a bit weak and the tub a little small but I still give it 5 stars for a quiet room at night for a good night's sleep. I would definitely come back here to stay. The location was great, walking distance to the Geffen, MOCA and JANM as well as plenty of places to eat nearby. Free wifi at Starbucks downstairs. Lots of cops around since it is just a half block from LAPD HQ so I felt relatively safe. One morning, the Starbucks looked like an episode of Police Story. Parking next door under Weller Place is cheaper than the hotel valet. We paid $26. for two nights in the garage next door. Everyone at the hotel was very friendly and accommodating. When the in house wifi (paid) didn't work very well, they refunded my money. I like the quietness of the room at night....not near major freeways...we were on the 17th floor...we were well rested. It looks like they are remodeling some areas so construction during the day.
We will be back next time we are in LA.

02/10/11 | Link | Rating: 5.0
142. Michael L.
I had my wedding here.  While the rooftop garden made for a beautiful ceremony, this eventually was overshadowed by the difficulties we had with the poorly trained  hotel employees.

There have definitely been a lot of problems with the changeover from the Kyoto Grand to the Doubletree.  The main wedding coordinator at the Kyoto left after the acquisition and has been replaced by a committee of employees that fail to communicate with each other.  The lack of a primary contact made it difficult to coordinate with the hotel and forced us to waste a lot of time re-educating new employees that were assigned to help us.  Not surprisingly, the employees tend to blame each other instead of taking any responsibility for their own failures.

We also had a big problem with our hosted bar at our wedding. There was a high school reunion in the banquet room next to our wedding and the attendees kept stealing drinks from our hosted bar on our tab. These reunion attendees were easily identifiable because they were each wearing large name tags with their high school photos printed on them.  After being notified of the problem, the hotel workers were slow to stop the pilfering and even accused us of making things up. Instead of proactively trying to make up for this problem, the hotel fought hard against providing a reasonable write-off for the stolen drinks.

Please do not be fooled by the nice facilities.  The service here is horrible.

30/07/12 | Link | Rating: 1.0
143. Alvin Y.
We booked a room for a one night friends trip in LA. The hotel was clean and had modern decor.  It is in the middle of little tokyo. However parking was 30$. If your going to stay here its cheaper to park in a lot than in the hotel parking.

11/03/13 | Link | Rating: 4.0
144. Shana B.
Finally stayed here for a mini vacay with the hubby this weekend and was not impressed.

But first off - let's go over the Pros:
-Great location, in the heart of Little Tokyo, walking distance to lots of shops and restaurants
-Nice, updated lobby (we were prematurely impressed until we got to the sleeping rooms)

Yep, that's about all the pros I can think of. Now Cons:
-$24 for self parking in the hotel structure whereas the public lot across the street was $5 (However, you do have in and out privileges for 24 hours)
-The standard rooms are tiny and old, probably only comfortable for one or two people max to stay in
-Bathroom has pink tiles and outdated decor from the 70s
-Walls were paper thin
-In room TVs were probably purchased in the 80s - old CRT style TVs. What decent hotel doesn't have flat screen TVs nowadays?
-Hallway carpet and in room carpet desperately needed cleaning - I was scared to take off my shoes for fear of getting some fungal disease on my feet

So glad we chose another Japanese hotel for our recent wedding instead of this one. Whew!

On another note, I read somewhere that this hotel will be changing to a Doubletree soon. Not sure if they will keep any of the Japanese style theme and decor.

05/12/11 | Link | Rating: 2.0
145. Diane F.
The best things about this place was the manager(or whom I believe to be the manager) that gave us dinner ideas and the garden upstairs.  

We picked this hotel based on location.  We wanted to be downtown so we were close to the half marathon which was at starting at Staples Center.   I would have been fine staying at the HoJo or something, but my friend insisted on having to be in a nice place so we stayed here.  She was sold on the beautiful rooms with red accents in the pictures on the websites.  Instead we got an ugly brown room that was probably very similar to the HoJo.  Not worth the money paid in my opinion.

The staff was very friendly and helpful.  The location was great for what we needed, but apparently a few blocks away from a less than stellar neighbourhood.  The outside looked nice.  The lounge and entrance were pretty decent.  I just found the room and area we were located in bland to ugly.  Perhaps it was not yet renovated as they were boasting about renovations on their website.  

The garden was very relaxing and beautiful.  We could go up there and enjoy a few pre evening bevvies and sit and chat.  There was seating and lighting.  Great place for a wedding and one of the days we were there, a wedding was indeed held.

The wifi was a joke.  $10 per day per device.  So for our 2 iPhones, my laptop and her iPad it would have been $160...  I don't think so Tim!

If I went back to LA I doubt I would stay there, but I highly doubt I'd actually stay in downtown LA again.  More than likely Santa Monica would be our destination of choice.

21/03/12 | Link | Rating: 3.0
146. Sophia J.
I recently had an event at the Doubletree Hilton.
I was so very impressed with the catering manager, Stacy Porras and the whole service staff.
They took such good care of me and I must say their newly remodeled venue looks beautiful.
It is a very unique venue with a japanese garden on the second floor.
I would recommend this venue to anyone.

06/11/12 | Link | Rating: 5.0
147. Lorrie M.
I was pretty surprised that this hotel got terrible reviews considering prior to looking at the reviews I had stayed here almost two years ago and had a great time at this hotel. The staff was friendly and despite my hiccup at this hotel this time around I still think it's a great place to stay.

First the location of this place is unbeatable. You can come here, stay here, and walk to Japantown and if that's all you did the entire weekend you would be completely entertained by all the stores, bakeries, groceries, random trinklets and sushi restaurants (as well as others) that Japantown has to offer. It's literally one block away! Parking here can be a little hefty ($30.00/24 hours) self parking but I got in on a pretty sweet deal for $9.00 per 24 hours which was far better than most places in the area.

The lobby is very nice, well decorated and pretty elegant. They have quite a few restaurants and bars although surprisingly most of them close early except for the Genji Bar which closes at 12:00 AM. The rooftop garden is pretty sweet and you can get some fantastic views of downtown LA from the garden. The rooms are nice, clean, beds are comfortable and the multitudes of pillows are ALWAYS appreciated. I especially love their dark decor which makes the room seem modern. The only complaint was that when we first checked in, they sent us to a room that hadn't been cleaned at all.

However, the huge 42 (46?) plasma made up for that. Great!

07/12/09 | Link | Rating: 4.0
148. David K.
Booked through hotels.com . A bit pricier than my usual hotel (~$150/night) but outstanding. Beautiful lobby and rooms, well maintained elevators and gym. The garden is wonderful as well.

Parking was expensive, but the elevator was down so they had free upgrade to valet parking.

The restaurant was expensive, as you would guess from hotel restaurant, but was otherwise solid.

24/12/12 | Link | Rating: 5.0
149. Samantha L.
I was so excited to stay at Kyoto when I checked out the website! I booked a room here through Hotwire and was excited by all their fancy pictures.  Unfortunately, like many other reviewers here, I didn't get a new remodeled room. The unremodeled room we had was just fine though. We were able to get a King size bedroom (nonsmoking) and found it to be very comfortable for two people. The bathroom was clean, there was an indoor closet equipped with an ironing board and a safe. A mini fridge was by the desk and although the tv wasn't flat screen, it fit our needs.  I don't understand why they put vending machines on every other floor and the ice machines on every other floor that the vending machines were on. Talk about super inconvenient! It's about $10 for internet - forget that!

Watch out because they charge an almost hidden 75 cent fee for a newspaper unless you refuse it. It's only 75 cents, but no one likes to find out they paid for something they didn't know about because of fine print.

Parking is horribly expensive!! It was $24 for one full day with in and out privileges.  The elevator to the parking garage broke the 2nd day. I probabl won't be coming here again.

09/03/10 | Link | Rating: 3.0
150. Rob B.
You'll find some mixed reviews here because the hotel is in a mixed state. Our group had rooms across the range of floors. Those of us on the higher floors had fully renovated rooms. The furniture, decor, bathroom, tv, etc were all brand new and tastefully selected. Our colleagues on the lower floors complained about their rooms, particularly the bathroom.

As Doubletree (the hotel's new owner) completes the renovations it will be a nice play to stay no matter what floor you're on. Location was fine for us (based on our meeting). It's a short walk ($7.50 cab ride) to downtown and very close to the Disney Music Center.

19/06/12 | Link | Rating: 3.0
151. TI R.
I was pleasantly surprised by this hotel!  It was MUCH nicer on the inside than the outside!  The staff are very well trained, courteous and professional!  I stayed here because of the location, but would definitely return. Really enjoyed my stay!

24/10/13 | Link | Rating: 4.0
152. Rich A.
Definitely a fan. I stayed at the Kyoto Grand in the beginning of December 2011 for 2 nights because I had a project due and I needed internet. I initially was about to stay at some cheap motel somewhere else (wrote a review about that one too). There was a power outage at my house for 3 days from the wind storms. So I was up against a dead line. Wifi was fast! In a way I felt at home. I even had a guest (uh...hmmmn) one night and she was impressed the room.

Helpful tip: Ask for a DELUXE ROOM. Its worth the extra $35. The rooms are newly remodeled with a flat screen TV. Much better rooms than in 2009 when I stayed there last. Back then I chose a standard room which was a small room with a tube TV. Pick a room near the corner, they are bigger rooms it seems.

Another tip: Ask for a higher floor for the view.

I did not experience the lack-luster customer service that others here have mentioned. If you like Little Tokyo, this place is for you, the location is very convenient.

Cons: Parking fees for registered guests (??? WTF) and outside sirens can be an issue for light sleeper especially if your room faces Los Angeles St. & 2nd.

I came back again later in December because I love Little Tokyo. Next time, going to try a suite!

16/01/12 | Link | Rating: 4.0
153. Tina S.
I came here for a wedding, on a rainy day.

This location is nice, considering they have a beautiful outdoor Japanese garden that can be used for wedding ceremonies. However, the day I went for a wedding, it was raining and we had the ceremony indoors.

The indoor ceremony was decorated in a simple fashion. It was super unfortunate that we couldn't have the ceremony in the garden, because it was 100 times more beautiful and perfect for a ceremony. Oh well, at least rain on your wedding day means good luck. =P

Anyway, I'm assuming that the hotel provided wedding planners or event managers for the wedding. They did an OKAY job, which could have been done better. The little details matter, and some things were just not thought through.

The food for the reception was pretty good, but the assortment was strange. The food was served buffet style. There were Asian foods, American foods, and Breakfast foods (during lunch reception). My favorites were the sushi, beef, fresh fruits, and the desserts.

Reception service was good too, quick and easy, plates were taken away and champagne glasses were kept filled. Food was replenished fairly quickly.

24/03/11 | Link | Rating: 3.0
154. Larry C.
I went in hopes of having an Japanese-inspired stay (the hotel is in Little Tokyo and called "Kyoto"), but was disappointed.  There was not much asian flair.
The rooms were nice and quiet.  Everything was very clean.  The staff is very friendly.

My primary drawback was that it was obvious that the building itself was pretty old.  They have done a good job with furniture upgrades, but certain things (walls, bath tub, faucets, etc.) were noticeable old. That, mixed with the pricey cost was a bit of a turn off.

12/03/12 | Link | Rating: 2.0
155. Pie C.
We stayed here for our second honeymoon! this place is so asian. I love it so much! IT was like a secret sanctuary in the middle of a busy world. It's located in the business area of LA where all the stores closes at 6pm. Good thing we stay in this nice hotel, it has a botanical japanese style garden on the very top of the building.

THe hotel is close to the science and art museum and also the disney orchestra.
Price:$$$
Food:$$$
service: is 3 star
ambiance: 4 star

Overall recommend this place to everyone that's staying at down town LA.

22/12/11 | Link | Rating: 4.0
156. Rashmi V.
whateverrrr this place isn't even all that..I beggeddd my friends to stay here because it loooked sooo nice and I wanted to see the garden and all the other cool stuff that their website had on it..but seriouslyyy the rooms are not even all that...bathroom was super small and the bed was okay..got a crappy view of the front of the street...whoopty freaken doooo..

Beds were comfortable, room overall was not impressed..reminded me of a regular normal room that you can get at a holiday inn..was hoping to get some nice decor or some special ammenities..Lobby wasn't that attractive as it was advertised..

Ate at the bar..the hummus was good..bartender was sweeet.. Definitely wouldn't recommend this place to anyone or stay here ever again..should've listened to my friends when they said they wanted to stay at JW Marriot..tsk tsk..my baddd!

10/06/10 | Link | Rating: 3.0
157. Sharon G.
Lobby Bar review only.  Saturday night and want a night cap - no sparkling wine available, no Kettle One, no napkins placed under drinks, no Sam Adams because taps are not working, menus filthy....Hope this was just an off night.  Bar upstairs closed for private party....so endured the worse Margarita (all mix and a cheap one) I have had in a long time.  The male workers uniforms shirts are untucked and unironed.  Sloppy.  Paper and trash on the carpet.  Tables not wiped. No worries about drinking too much....not a bar to spend much time in.  A shame because they have comfortable red leather chairs and great booths that feel like old Hollywood.

08/06/13 | Link | Rating: 1.0
158. James M.
Stopped by here to grab a drink and used to enjoy their restaurants on the Garden level.  They used to have a restaurant called Senbatsuru that had a great tempura bar and a decent sushi bar but we used to get regular seating in the main dining area.  The view of the garden from where you're seated to eat totally took you away to a real Japanese garden.  We have gone to the teppanyaki style restaurant as well.  Sad to see that these restaurants are now gone.  Once in a while they used to have a beer garden starting around in April and running through the summer.  

Bars are average.  Not too pricey but I really don't like going to hotel bars.  If I wasn't meeting a friend that was staying here, I probably would not have come here.

01/05/12 | Link | Rating: 3.0
159. Leslie P.
This hotel is a great deal. My friend booked a room for $117 for a Saturday night.

Nicely decorated lobby and public areas. The rooms are pretty standard, no complaints there. Our room overlooked the garden/patio, which was nice. There was a wedding the day that we were there, so we couldn't explore it. There's a few restaurants in the hotel, one of which is Azalea ( yelp.com/biz/azalea-rest… ). The only bad parts about this hotel is that parking is $24 per vehicle in their underground garage. Also, there are at least 4 different elevators that take you to different places. It can get very confusing, so make sure you know where you're going.

Good price, nice hotel!

29/03/11 | Link | Rating: 3.0
160. Alaa E.
I wish I could give this place -100000 stars!! WORST HOTEL EVER!!

Worst experience with a hotel in my life, VERY rude and unprofessional check in staff, his name was Rudy. Did not want to give me my complementary room and tried to give me a room that was under my fathers name. Finally gave it to me after waiting for 30 minutes. Then yelled at my mother and told her I had checked into THREE rooms, and would not give her her room either!

So after all this, we finally get to our rooms and NONE of the key cards are working, we have to wait thirty minutes for the engineer to show up and even he couldn't fix it!!

We also requested rooms on the same floor, but clearly that did not get communicated because we were all scattered and it was very annoying to deal with on my wedding weekend.

Cleaning lady kept bugging me to come clean my room WHILE I WAS GETTING READY FOR MY WEDDING!!! Who does that????

We also had our brunch at the hotel restaurant, we not worth the $20, the food was sub par, at best.

So to top it all off, the hotel STOLE money from me and my guests, made unauthorized and ILLEGAL charges to all of our credit cards, for parking (when some guests didn't even have cars) wi-fi, and $700 extra charges to my card alone!! WORST HOTEL EVER!!!!!!

Also, the put a $100 "hold" on your card when you check out, and they don't even tell you!! It was refunded, but still if you don't sign for it, they shouldn't charge it!

WORST HOTEL EXPERIENCE OF MY ENTIRE LIFE!! AVOID AT ALL COSTS!!!!!!!!!

21/11/11 | Link | Rating: 1.0
161. Chris C.
Don't know about all the bad reviews,

But I have Frequently stayed here last year and every single time the staff was superb.

Rooms are nice and clean, as well as the suites (Very awesome! especially the tub!)

Never had any trouble here. or anything to complain about.

I highly recommend staying here if you are planning on coming to Downtown Los Angeles, It is Close to Everything!

06/01/12 | Link | Rating: 5.0
162. Emrick G.
I went there for a Network Marketing event. Wow! What a place! Plenty of waiters, in black and white uniforms, generous trays with plenty of warm hors d'oeuvre, Kyoto garden was fabulous with cascade, little bridges, with a Japanese air, peaceful ambiance,  I really had a blast going there. I strongly recommend this place if you get to meet people or even to just check it out and have a cup of tea. Enjoy!

15/08/13 | Link | Rating: 5.0
163. Sy S.
No kyoto accord here   Don't think I would stay here again. DO NOT PARK ON THE STREET AT NIGHT!!!  My car got broken into overnight.  Window broken, good thing I didn't leave anything for them to take.  

Pros: centrally located
Nice lobby
Helpful bellman
Starbucks downstairs
Decent view if you are lucky enough to get one

Cons: unwelcoming front desk
The first room i got (basic) smelled of cigars, was dated, crusty, and falling apart.
Water pressure was weak
Decor was bleak
Tv was blurry
Comforter had stains
Long hold when i called to talk to management

I think 3 stars would be generous.  2 seems right.  I cringe when I see people from Japan here, what do they think we are doing to the sanctity of their culture??

09/04/12 | Link | Rating: 2.0
164. Tiana D.
I recently provided flowers for a wedding there.  The wedding took place on a Sunday morning, the same Sunday as the LA Marathon.  And the same Sunday that it poured rain all day. I was not able to get to the hotel the morning of the wedding because of all the street closures.  I ended up going the night before.

As soon as I pulled in to the hotel, the valet attendants helped me unload all the flowers:  centerpieces, personal flowers, buckets, ladders, everything.  They placed it all on luggage carts and made three trips with me down to the gardens.  The Japanese gardens were beautiful.  It's such a unique, serene setting to get married in.  The bride and groom are actually separated from the guests by a mini stream.  It's awesome!

Once the ceremony arch was filled with flowers and the centerpieces were set up ... another hotel employee tells me how beautiful everything looked and told me that it was supposed to pour rain that night.  Luckily the arch is not anchored in to the ground.  He graciously helped me move it under an overhang.  I obviously couldn't move an entire arch down a flight of stairs myself.  

The last thing I had to worry about was the personal flowers.  I went to the front desk and the manager on duty says.. hi... you're the florist.  She knew exactly who I was and what I was leaving.  She had everything placed in the restaurant refrigerator for me.  

The catering manager, Dave, was on top of everything.  He had even given me his personal phone number and told me to call if I needed anything while I was there.  I feel like this hotel and their stuff went over and beyond to accommodate this bride on her very special day.  5 stars for you Kyoto!

Tiana
The Exotic Green Garden

29/03/11 | Link | Rating: 5.0
165. Angie K.
My friends and I stayed one night because we wanted to go to the Edison.  We eneded up not going.  It is near Little Tokyo, however at night it doesn't seem like the safest place to go walk around.

When you are entering the parking structure you can't see the signs for the elevator.  When you leave you can, so it's a little backwards.

Parking with the hotel stay is $25.  I love the OC because usually parking is free, but this is LA and you pay.  The hotel staff was nice and we loved the cookies.  The lady at the front desk told us our room number 3-4 times.  I guess she was afraid we'd forget.

We were on the 16th floor facing the buildings and could see the garden.  It's a good thing because they were closed both days for weddings.  

The bathroom has no vent, that's strange.  The doorknob to the bathroom is rather high.  I'm 5', and the doorknob was at my shoulder.  The beds were too soft, my friends and I had sore backs the next morning.  The pillows were a little too thick for me.

When we were leaving the elevator wouldn't go past the 14th floor. We were on the 16th and pushed the button for the door to open.  I let the front desk know and she said it sometimes happens when people push the button for the elevator to go up.  That's odd and scary.  I push a button and the elevator stops, yeah, that makes sense.

We enjoyed our cookie when we left.

28/08/12 | Link | Rating: 3.0
166. Mimi L.
we booked a romantic package, bottle of champagne and chocolate covered strawberries upon arrival, and couple massage. it was a one bed room suite.

this hotel is a bit old, but the decor is nice, and the room is big and clean. they have mini fridge and Japanese style bath tub, i liked the Japanese style room, very nice.

there is a beautiful Japanese garden, we walked around for a while, made our afternoon a bit more relaxing and pleasant. there are 2 restaurants on site, a bar and lounge and a lobby bar. we had dinner at the restaurant on lobby level, food was good, and service was very good. we had Sunday brunch there too, same good food and service. I liked it.
we had a couple drinks at the lobby bar in the evening,  bartender was very friendly, he made good drinks too.

it was a very pleasant hotel stay for us, if you want a romantic weekend getaway, i suggest this place, it is good deal for the quality and location. :)

06/04/11 | Link | Rating: 4.0
167. Michelle H.
VERY COMFY BEDS! i knocked right out after a long night!  Beautiful Japanese Garden on the 3rd floor, nice decor in the lobby.  Didn't deal with staff so I can't rate the service yet.

16/03/12 | Link | Rating: 4.0
168. MYTH M.
Our official hotel for MYTH Masque on June 9th at VIBIANA!  

The staff have been incredibly attentive in helping us to secure a block of their premium, newly-renovated rooms. It has become quite clear that any negative reviews here are from people who have sought out discounted rooms through sites like Hotwire. You get what you pay for!

11/04/12 | Link | Rating: 5.0
169. Kathy H.
I am honestly a little conflicted on what rating to give this hotel.  I had my wedding here a couple of months back and don't know what to think.  It took me a few months to review the hotel to give myself a little perspective.  With that...here goes:

While the wedding ceremony and most of the reception were great (will discuss later), the service for the hotel was hit or miss.  I booked my wedding a year in advance in the summer of 2011 when it was still the Kyoto Grand and Gardens.  During that time, the catering personnel I dealt with was helpful and accommodating.  As the year progressed, this hotel contact left for another hotel and the hotel was bought by DoubleTree.  The new contact I dealt with tried, but was not aware of any of the arrangements that I had made with her predecessor.  My husband and I had to reiterate everything with her, and she was slow to respond when we had concerns.  

About a week before our wedding, I discovered that the hotel contact I had been dealing with would NOT be there for the wedding and that yet another person was going to be running it.  Given how the last hotel personnel transition I had dealt with previously, I was a little concerned.  Luckily she was very knowledgeable and seemed to be on top of everything.  Unfortunately, she left sometime during the course of the wedding and we had to deal with others later on...

Now onto the reception, my husband and I witnessed some upsetting incidents involving our bartender which I will not talk about.  When my husband discussed it with the person in charge (yet another person), this person was very UNaccommodating (slow to respond and would not take responsibility) and instead started arguing with my husband.  For an hour.  On our wedding.  While I sat in the foyer with my family.  Unbelievable.

We had to deal with our 3rd contact person the weekday following the wedding, so the whole debacle ruined not only my wedding, but the weekend following.

04/09/12 | Link | Rating: 2.0
170. Raymond G.
The friends and I decided to stay here since it was the closest hotel to Little Tokyo and Dodger's Stadium in Downtown LA.  We booked online for about $135/night through hotels.com - overall it was the cheapest hotel downtown that is decent than the others in the area.

Location:
The drive from LAX takes some time and of course, dependent on traffic.  The hotel is easily accessible from the 101.  The area and location is pretty cool.  Down the block you have Little Tokyo with all the nifty shops, restaurants, and markets within walking distance.   The hotel is also surrounded by courthouses, the police department, and city hall.

However, if you venture a few blocks near 5th street....it's kinda like a skid row...kinda scary.  Just avoid that area if you can.  

If you're headed to Dodgers Stadium from Kyoto Grand....avoid 101 and the traffic.  Drive down Broadway into Chinatown and make a left onto Bishop Rd.  It's a local road that will take you shortcut you to the stadium.

Check-in:  
We booked through hotels.com and they couldn't find our reservation so the agent had to manually enter in it.  Kinda odd, but we arrived around noon and they had a room available already.  Cool!  The lobby area is pretty spacious and comfortable complete with Japanese decor.  This hotel also caters to Japanese tourists.  So, if you walk in after flights from Tokyo come in, it can get crowded.  Other than that, staff are attentive and always say hello and are ready to help.  
 
The Room:  
We got a room on the 14th floor.  Mind you despite what you see in the pictures, not all rooms are have been renovated - including the room we got.  It seems like they are slowly doing it floor-by-floor.  We got a room with two queens and got a roll away bed.  There was enough space for the three of us.  Our room even got a walk in closet.  The bathroom on the other hand, needs a remodel.  The lights are halogen and get kinda warm and toasty.  The drain on the shower can play tricks on you.  You take a shower and think...what the heck....is this thing draining??  It is...don't worry, but it just takes a while for it to drain.  Overall, if you get a renovated room, great.  If not, you'll see have a comfortable stay.  Internet is NOT free...it's 9.99/day.  Also, since the hotel is next to a police station...you may hear random police sirens throughout the day.

Parking:
There's an on-site parking lot on the lower levels for $24/day with in-and-out privileges.  You just have to provide your name and room number everytime you leave the lot.  There's a cheaper parking lot outside the hotel, without in-and-out privileges. So, if you're roaming around town with pitstops along the way at hotel....on-site parking might be a better option.

In Closing:
This is great hotel is you're looking for place that's close to Downtown, Little Tokyo, Dodger Stadium, and Union Station for about $140/night. The rooms are comfy, although not modern and parking can get kinda steep.  But, then again, it's LA...you gotta drive everywhere and gotta park ur car somewhere.  I'll stay here again if my travels bring me to downtown LA or the Giants are in town!

31/03/11 | Link | Rating: 3.0
171. Nicolette G.
I try not to review until I've had a day or two to reflect, but I'm going to make an exception since I'm staying here for two nights.

First of all, right at this very moment, this hotel is hosting an event called LA Vibe in the Japanese gardens that my room happens to overlook. The music is RIDICULOUSLY loud. Like, WOOOOOW loud. When I first walked into my room today I thought I left the radio on, but when i went over to turn it off, I realized the music was coming from outside, 10 floors down. Now, I'm relatively young, and I like to consider myself pretty laidback and cool, but I'm REALLY annoyed right now. My TV is blaring, and I can STILL hear the MC downstairs. I'm here for a work event, and when you get up early to work on your feet all day and just want to go lay down in peace and quiet at the end of it, this kind of situation really REALLY sucks.

Second of all, I'm perturbed by the fact that you can't check-in here, and also that they are listed as the Doubletree already, when they haven't officially changed brands and there are still rooms in the lobby filled with boxes and packing material.

Doubletree or not, it is a decent room (minus the broken fridge and crappy dresser) and affordable hotel considering the location. Little Tokyo is one block over, plus LA Live is a 5 minute drive.

I booked a room block for a company event, and the Sales department was really receptive.

I'm really trying hard to write a decent review here, but the music is so freaking loud I can't hear myself think. I guess the best piece of advice i can give you is ask for a room that does NOT face the garden. The end.

UPDATE

The event is running past the time that the hotel said it would, and I'm getting really frustrated. I think it's time to move rooms...

Really great I'm getting a good night's sleep tonight. NOT.

28/06/12 | Link | Rating: 2.0
172. NIkhil S.
I have given this one star because i could not give anything less. I was there at the hotel and the staff was extremely rude. The staff was at the front desk and i wanted to talk to her about the food issues. The staff was really rude and when i pointed it out to her about her talk she exploded. What kind of training do they go through when they hire people there. The rooms are decent but i think i will take my business else where this place.

30/03/14 | Link | Rating: 1.0
173. Dani S.
Attended a wedding in the Japanese Garden, beautiful and romantic. Really wanted to give them 5-stars BUT:

- lobby staff is very mean, I asked for directions and they talked to me like I was a homeless person on the street
- bar in the garden - awful! only carried 1 type of red wine, very few selection of liquor and no mixers. wtf? They also charged $7 for a half a glass of $3/bottle walmart brand zinfandel.
- At the reception, service was terrible, I asked for hot tea and got cold tea instead, and it took 20min to get it!
- Parking: $2/15min, $30 max/day BUT it's cash only! who the f* carries $30 in cash after being ripped off at the bar all night!!

Very nice hotel, but it's like having shit smeared on a beautiful painting.

27/11/10 | Link | Rating: 2.0
174. Angelie D.
We were very fortunate to have book two rooms last minute for New Year's Eve. I did not have any expectations at all since it was last minute and we were only going to use the place to sleep in.

I am very LUCKY that I did get one of the rooms that have renovated. Compared to all the other rooms this was a definite upgrade! AND it was only their standard room! The renovated beds were a lot bigger and the pillows and sheets were nice and fluffy! I'm glad they are trying to go more contemporary, because that is what most hotels are going for these days.

I am hoping they will continue to renovate all the other rooms so more guests get to enjoy their stay there like me.

I didn't use a lot of their amenities other than the ICE MACHINE for our dranks!! There is self parking or valet which is about $20 a day. Or you can park in the street. You have plenty of options that is convenient for you.  

Their lobby has a bar in the middle for drinks, but the main attraction is where the garden is at. You get to one of the floors and the rooftop is our very own Japanese garden with a waterfall and a view overlooking downtown LA. Very pretty site, if you get a chance to go there. Photo OP!!!

My very first visit was a nice dinner at their restaurant early this year. I had an amazing time and the food was very good. I'm glad this time around, I enjoyed myself just as much.

20/01/11 | Link | Rating: 4.0
175. Jonathan M.
Its an old hotel and outside it looks cool, but the rooms are dated and the garden is hyped up more than its actually worth.  For the money I would have chosen to stay somewhere with a nice pool and deck so I can swim and sun it up with a cocktail in hand.  They charge a crap load for parking even if you are a hotel guest and the wi-fi isnt free.  The cable tv reception isnt that great either.  

I've definitely stayed at better, and I have experienced worse so it get a meh from me.

22/07/11 | Link | Rating: 2.0
176. Adrian Robert H.
I'd rate 40%
An affordable option that's seen better days.

Stayed here for a few days with my gf during Jun '11.
We are locals, but had to stay outside of our house for a couple of days.

Rooms are pretty cheap, and we ended up paying around $100 / night.
Staff is generally helpful.
Their in-house restaurant, Azaela is fairly decent.
The location is conveniently within walking distance to the Little Tokyo area, with plenty of good places to eat.
Place is fairly clean.
Rooms are reasonably sized

Unfortunately, the hotel hasn't seem to kept up that well since the New Otani moved out.
Lot of the furnishings seems a tad old and mis-matched.
Privacy is not that great. The walls between rooms & outside are really thin.
You can hear the elevator whine all night.
Parking is pretty expensive @ $24 / night for guests.
Hotel has a pretty depressing personality.

Not the worst hotel, and hard to complain too much considering the price.
Still, it's probably one of the least memorable hotels I've stayed at.
Would have preferred a Marriott Courtyard, Holiday Inn Express, or similarly priced chain for the money.

21/06/11 | Link | Rating: 2.0
177. Nichelle S.
Checked in on oct 10, 2013. Hotel staff was very nice. Maria at the front desk was a little rude but that could be overlooked because the other staff was so nice. Rooms were nice and clean. Found a bug in my room and we were promptly moved to another floor and were compensated for the inconvenience with free breakfast and parking. I wish they had entertainment and were  closer to more nightlife. I would stay again, however.

14/10/13 | Link | Rating: 3.0
178. Melissa O.
This hotel was my wedding venue right before they changed their name. It used to be Kyoto Grand Hotel & Gardens.

As it was less than a mile from my home downtown, had a beautiful garden on the 4th floor complete with waterfalls, a stream, and a pond, and offered a small enough banquet hall for my small wedding of almost 50 people, I had my heart set on it from our first day in Los Angeles.

The prices were much more than I originally planned for. Renting the garden for the ceremony cost $2000 alone, but it included setup, cleanup, and rental of chairs, an arch, and a microphone/stereo system. Because I was also having my reception there (and spending much more $$$), I got them to lower the price for the garden to $1500.

Our wedding package included a selection of three hors d'oeuvres during the cocktail hour, a 3 course meal that included sparkling wine for the toast, and red and white wine during the meal. We added $1000 for the bar (and it lasted all night) and a prime rib carving station.

When it came time for the actual wedding, it was absolutely perfect in every way. We had no complaints for the event staff, and they--along with my phenomenal wedding planner, Kelly Demaray yelp.com/biz/demaray-eve… --anticipated my every need.

I'm docking 1 star because my guests' experience was not perfection. When I booked my wedding, I also booked a block of rooms. This required that I sign a contract wherein I promised to pay for rooms that went unused. (This seemed a little crazy to me at the time and added a lot of stress to my plate.) I was promised that my guests would receive newly renovated rooms.

When my guests arrived, several of them were sent to the old, not renovated rooms, even though they were charged the same amount. This really bothered me, given the contract and the fact that I was spending so much money for my wedding at their establishment, and I demanded that they fix it. Unfortunately, I wasn't there for all my guests, so I wasn't able to fix it for everyone.

In short, it's a great place to have a wedding, but if I were to do it again, I might have my out-of-town guests stay somewhere else.

04/07/12 | Link | Rating: 4.0
179. Tanya P.
Based on prior online reviews, we were evidently in a newly renovated room. The hotel is in the rebranding process as it was sold to another hotel group. After learning post-family wedding that we were staying in the wrong area from everyone else, we lunched along Santa Monica Pier, pulled up Priceline app and looked for the hotel closest to family festivities. Within a few minutes the hotel room was booked and we enjoyed the rest of the afternoon at the Pier.

As for the hotel, it's in a very central business are of LA. The challenge is knowing your way around the traffic areas. (Don't take highways if you can avoid them.) The hotel concierge was very helpful and friendly. Lounge bar, lounge and garage areas solid as well. Due to compact spaces and security, it's also easy to go about your business without being bothered by tourism. Breakfast at the restaurant is phenomenal. It was fresher and better quality than a number of the posh cafes we consistently frequent for similar foods.

Cross-checking with Yelp, we noticed the complainer reviews were pretty immature. Then again, we don't park our cars on the street when we stay overnight at a hotel. I mean...who on earth parks their car on the street when they're overnight at a hotel?

15/06/12 | Link | Rating: 5.0
180. Diana W.
Upstairs outdoor area is so cute!!! Picture perfect. Waterfall, cute trees and just scenery

Beautiful, just beautiful.  Not sure how the stay or inside hotel is but the Garden is beautiful!  Is there a separate review for just the garden, because my review can't mix with those that's reviewing the stay haha

Perfect place to bring your date, do a photoshot or having your wedding.  Its so cute, its like very mini version of the Huntington Library Museum's Japanese Garden area where Geisha House was filmed. . . except this is in LA roof type of place with restaurants that oversee the garden.

Parking: Valet or Self Park (Both still cost but self park is cheaper)

Event Purpose: Came here for event and the gardens are a great spot for spring & summer nights.  No heat lamps so it does get chilly if you choose a colder spring night.

Food: eh, I wasn't expecting much which was good.  I mean its catered to tourist so its definitely not real Japanese food but something everyone could eat and somewhat enjoy.  Bar is pretty expensive with two sober, I mean non-alcoholic drinks for $9.

See for yourself? I posted pictures as usual.

09/04/10 | Link | Rating: 4.0
181. Amy D.
3.5 stars, but rounding down half a star since they were skimpy with the lotion, etc. for the price they charge per night! The rooms aren't the biggest, but they've been remodeled. The lobby is also pretty swanky looking. Free coffee and tea in the mornings, water with citrus is available for most of the day, and free newspapers provided on the weekdays if you ask. I believe you can also ask for a free wi-fi code. The hotel is very close to Chinatown, and only a couple blocks away from a mini-Japantown area with a ton of good Japanese restaurants and bakeries. If the price weren't so high, this would be an awesome hotel to stay at! However, we did go the weekend of the USC/Oregon game and the Breeder's Cup, so the prices are probably not as steep normally.

08/11/12 | Link | Rating: 3.0
182. William G.
6 weeks away from home.!  6 weeks in a hotel.  No way I could ever imagine I would enjoy my visit to Los Angeles so much and actually feel like I had an extended family looking out for my comfort and enjoyment every day and night.  They should change the name of this hotel to the Triple Tree or Quadruple Tree.   The staff, the management, the food, the complimentary Courtesy Car Availability, and, if you can believe it, the smell of freshly cooked Doubletree Cookies filling the lobby every time you walk by the front desk?  This is just not fair, especially for those of us trying to diet.   If you haven't figured it out yet, this Doubletree, unlike any other Doubletree I've ever stayed at, surpasses any typical expectations and goes to the next level.  The Management actually TAKE CARE OF BUSINESS.  Your problem is THEIR problem.  If you have a problem, it's fixed!  They apologize and make you realize that they do listen. I came to the Doubletree because of Mitch, who guaranteed I would love my entire stay and that he and his staff would take care of me. HE MADE GOOD ON HIS PROMISE. Each employee behind the desk knew their jobs inside and out.  My personal favorite was Chai, who happened to be the person in charge of checking me in on my first day of the 42 days I stayed there.  She was my champion throughout the stay and beyond greeting me every day and actually remembering my last name, she went out of her way to make my visit effortless and totally memorable.  The cleaning staff are incredible, the bellmen are strong and never tiring (Robert, Carlos, Jesus) and the restaurant (Justice) serves a simple but fantastic cuisine.  Another big shout out goes to the Lobby Bar (Rendezvous) and their wonderful bar tenders, in particular, Azine who would remain open as long as she could for guests coming home later than normal and serving them a combination of politeness and very very well made drinks. If this hotel fails in anything, it's the fact that they don't capitalize on their great food and drink, which would require extending their food service hours from 11pm to at least midnight.   There is a market for a safe hotel environment which would, I believe, offer an alternative to the other neighborhood noisy bars that keep the later hours and appeal more or less to the younger and less sophisticated clientele.  This Hilton property would be exactly what this downtown area needs.   The few nights that Justice stayed open to midnight (two that I counted in the six weeks I was there) for special groups, ended up filling to capacity when people walking by saw the lights on and the doors open.   I simply loved my experience for all the reasons I stated.  I recommend the Doubletree Hotel in Little Tokyo.  Have a coffee in the Rooftop Japanese garden and see what I mean.

02/06/14 | Link | Rating: 5.0
183. Jason P.
Stayed here for 2 nights.
Great room and awesome bed.
Front desk service was good, helped when I needed.
Breakfast at the hotel restaurant a bit pricey. Look around the area for other places to eat.

19/03/13 | Link | Rating: 4.0
184. Steve W.
This review is simply from the point of view of someone who attended a wedding here but did not stay overnight.

Parking was easy breezy.  It helped that I dropped my wife off earlier in the morning since she was in the bridal party, and I knew where to go.  Validation stampers were set out in prominent places during the wedding, so it was easy to get my stamp for $5 parking.  All the servers I met were very friendly, from the wait staff to the bar staff.  The only room I saw was the bride and groom's room.  Needless to say, it was very large and pretty nice.

The garden area was very nice for the ceremony and cocktail hour.  Older relatives with walkers or wheelchairs did have some issues because you have to take stairs to get from the lower garden to the upper garden (where the ceremony is).  Plus afterwards they had to cross a few more steps and a small bridge to cross a small stream to get to the gazebo/podium area for pictures.

It was also pretty darn sunny at 5pm and right in the audience's face, but that's tough to avoid if you want an outdoor wedding with nice weather.  I mean, it's better than having the bridal party sweat it out, right?  There were actually spots of shade from umbrellas that were set up and some greenery, but of course you had to be an early worm to snag one of those.

Overall, no big complaints from me.

09/08/12 | Link | Rating: 4.0
185. Bob W.
So I got stuck here again, a year later.  Renovations seem to be going along well.  It's still weirdly tense in the lobby - I think it's the space, it's laid out strangely with the "sortof" shopping mall inside the lobby and the weird bar that nobody's ever at.  Roof terrace was nice, though it was raining.  Parking is still at insane rates, but there's lots all around that can help you out with that.  

Walk to Little Tokyo and treat yourself to some very very good food.

29/03/13 | Link | Rating: 3.0
186. Thanh L.
Great location and up to Doubletree standards! It's walking distance to a lot of great Japanese restaurants in Little Tokyo and all the fun clothing/fabric/wholesale districts. The garden is nice, but having a garden means they have NO POOL, which is a downer. Of course the Doubletree cookies are delicious and the staff are mostly friendly. I've only run into the one rare front desk staff who was stand-offish and made me want to channel my ghetto side.

This is one of my favorite hotel breakfast buffets because the waiters are awesome and they have seaweed and rice...do yourself a favor and get eggs over medium with or without cheddar on top, add green onion, top it with rice, salt/pepper to taste. Break & mix in the yolk, wrap the concoction in seaweed and tada! Deliciousness.

Beds are comfortable, views from the rooms are great, and overall a great place to stay!

21/08/12 | Link | Rating: 4.0
187. Ron Q.
Parking here is ridiculously expensive. I was visiting friends that were staying here and 3 hours cost $24. I used the other parking structure on the same block and it cost me $8  a week before for about the same amount of time.

03/12/13 | Link | Rating: 1.0
188. Melanie O.
I'll have to do a two-part review, because it's unfair to mix them in one.  This review is for our event we just had over the weekend.

First off, let your guests know it's okay to park here - validation stamp will get them $8 total for valet.  Maybe a few dollars more than the $5 you'll pay across the street, but at least you won't have to walk (and deal with this winter's bitter cold & random rain).

Second, get the pan-fried chicken instead of the chicken with some type of white/yellow creamy sauce (it's not hollandaise, and I don't remember what it was called on the menu).  Our first event this month had much more devoured plates than the latter one.  And don't get the sliced beef at all - not enough flavour, even after lapping up all the sauce it comes with.  I know this is hotel food, but this is also the hotel that was one of the first to serve kobe beef ... so it should have a bit more punch on the flavor side.

The staff are great - you get greeted from beginning to end, and the servers are quick to tend to you.  The bartender downstairs was also very friendly, and helpful when I was trying to figure out what on earth to order for a guest.

Things I didn't like;
- giving us a smaller dance floor for our bigger party ... we literally got maybe a 10-sq dance floor, for a party of about 150.  However our 40-person dinner got a 20+ square dance floor ... yeah, doesn't make sense to me either.

- locked bathrooms.  Our bathrooms got busy for our first party, and I ventured onto the different floors (mezz & garden) to hopefully find one to use.  Both we're locked off, major dislike.

- insufficient lighting for stage; glad we had a pro photog with his giant flash, but our cameras just couldn't light up the faces well enough.  The placement of the stage should either be adjusted to be under the lighting, or they should let you know this in advance.

- we asked for a highboy to be placed outside, so we could send up a mini photobooth (just ipad & a backdrop), it was placed in the corner of the room instead, so we never got to use it.  

Overall though, Shalom was of great help and we would consider hosting more parties here again in the future.

17/12/12 | Link | Rating: 4.0
189. T D.
For the $$$ they charge the amenities were very average. I had booked a king size room with breakfast and they assigned me a room with 2 queens when I checked in and changed it to king only after 1 day. The room size were normal unlike most of the hotels in the hilton category. The wi-fi was extremely slow during the entire duration of 4 days of my stay at this location. The breakfast was good - considering they had the standard selection of varieties available. It would have been good to change some of the breakfast items on an alternate basis. The nearby walking areas from this hotel were downright squalid with homeless folks sleeping in the garden or near the road. Some of the nearby areas not safe at night and were advised to stay away from. For one of the day during the stay - the hot water never came. The decor and the  construction looks a bit old.

11/07/14 | Link | Rating: 3.0
190. Oscar D.
Bed = Cloud

the bed was amazing when i went out that night all that was in my head was the Hotels nice soft sheets.. pillows.. and the bed.. plus a WARM cookie once you get there?! i wanted more.... loved this place along with my brother loved it and wife (which bed had enough room for both so we did not fight for space or over the sheets!)

Highly recommend plus walking distance from other great locations

02/01/13 | Link | Rating: 5.0
191. Patty A.
I was actually really impressed with my stay at the doubletree. I only stayed for one night since it was like a birthday type thing that I did last minute.

Parking in the hotel is pretty expensive ($22 per night, self-park I believe) and I wasn't gonna pay all that. So instead I parked across the street for $5. The parking attendant said that they aren't responsible for the car and that in the morning when I picked it up, I would have to pay an additional $5 since its $5 per day and technically I was there for 2 days (so to speak). I was fine with that since it was much cheaper than parking at the hotel.

So I walked over to the hotel to check in and was greeted by a very nice gentlemen who was really accommodating. He let me choose which view I wanted and recommended a great room. I had the city view which was beautiful.

The room was very clean and they had everything I needed. Some hotels don't have a refrigerator in it already but this one did, which was nice. They have large windows and since the hotel is very "Asian oriented", they had nice pictures of Japanese gardens, etc.  

The beds were very comfortable and overall I was happy with our stay. We did late check out without a problem and when though we weren't exactly out on time, they did not have a problem with it.

I recommend this place and would definitely stay here again!

06/12/12 | Link | Rating: 5.0
192. Brian D.
The rooftop garden was beautiful, the amenities were limited, but up-to-date, and the complimentary cookies were delicious, but the rooms were sub-par.  

They did have a great bag check before and after we checked out of the hotel which provided to be very convenient.

We were placed in a room without working climate control being left to sweat away our evenings.  There was a 6 outlet plugin connected to a receptacle with two outlets and a mini fridge plugged into an outlet that did not supply any power but the other five outlets did.  Once we were moved to a much smaller room, the hotel just seemed to look trashier from there.  The mezzanine floor was under construction with a terrible electrical burning smell radiating into the lobby and the the staff was only mildly reliable.

I would recommend this only as a low-budget hotel, but it is located right by the fantastic Little Tokyo and not far from the fantastic grand central market.

28/05/13 | Link | Rating: 3.0
193. Yaneth E.
Ok, if you dont smile when handed warm oatmeal cookies after you check in, you're not human.

This hotel is fantastic!

I got our deal through hotwire so I had no idea which hotel I'd be staying at, but I'm very happy I got lucky with this place.

Walking in, the room has a modern business-y feel to it but it's pleasant. The bed is ahhhmazing with a nice and fluffy comforter. I was tempted to steal a pillow too, but alas, my moral compass said no :( The bathroom was adequate with enough towels for two. The TV was a flat screen mounted on the wall so it didnt take up a lot of space, which was cool. The most surprising thing was the big ol walk in closet with a built in dresser. Whaaat? Def not something you see too often in a hotel. The staff were all super courteous and efficient. I have no complaints whatsoever with them.

The main cons for me were the AC and parking. I get that it's mid-June in LA and we normally have insane heat waves and all, but my room was FREEZING! I'd set the temp to 72, but the AC would just keep on blowing to 62 unless I shut it off. It made for some chilly nights to fall asleep to but not too bad as time passed. As for the parking, I'm sorry, but I'm not down to pay 36/night. Street parking is almost impossible to find so you're better off being friendly to the lot attendants that work the small lots behind and around the hotel. You'll get a better deal with them for 14/night.

Overall, I loved my stay here. I'd def come back.

18/06/13 | Link | Rating: 4.0
194. Christina P.
When it comes to hotels, I happen to think that service is the most important part of the experience and in terms of service, the Kyoto Grand is top notch. Everyone from valet to front desk to housekeeping is friendly, efficient and knowledgeable. I forgot a shoe there after my stay and housekeeping was able to track it down and keep it for me for almost a week afterward when I could return to pick it up.

Oh, and they also have a beautiful roof garden that not a lot of people know about - perfect for warm days downtown.

Those are the reasons why I give this hotel four stars, but I have to admit there are some very big points of improvement also. The rooms are a bit depressing and could probably use a renovation or two, particularly in the bathrooms. The sad tiny little iron in the closet made me laugh as we got ready for a friend's wedding there, and the room decor overall just felt very corporate and not stylish.

The lobby is done up a little more nicely, but the vibe in the place is a bit sad as well - the cafe is really budget and filled with miserable-looking business people and perhaps one or two people who wandered off the street as well. It's a huge space and I feel like it has a lot of potential but they need a makeover.

But I can't deny great service, and it's the hardest thing to achieve for a hotel of that size so for that reason I say it's a-ok!

10/11/11 | Link | Rating: 4.0
195. Andrew B.
You walk in and the lobby is very picturesque. Almost like Vegas but not as... gaudy. Very classy.

That's about it...

Head up to the rooms and yes, I get it, we got the most basic room. But SERIOUSLY, they're ridiculously small, the bathrooms are straight out of Motel 6, and they have 19 inch TUBE TVs. I mean, come on, I think I was at a Holiday Inn with better amenities.

Still, they have good deals and it's very close to Little Tokyo where there are good eats abound.

Oh yeah, parking is $24 a night, does not come with the room.

Still, sad to see it will become just another Double Tree and no longer the Kyoto Grand.

20/12/11 | Link | Rating: 2.0
196. Monty S.
This is a feedback. A very positive feedback. I went to see a friend who was staying with his wife on friday evening. I was greeted very cordially and the manager on duty Karen Lewis was very helpful and guiding and serving us. We were sitting in the main lobby and ordered drinks & food there. She went out of the way to make sure we were at ease and sent out a complimentary pot of coffee after a few drinks that my friend wanted to have. Such executives make a difference to your team and keep satisfied customers like me coming back again. Congratulations to your team especially Karen Lewis.
--

30/10/13 | Link | Rating: 5.0
197. Rany N.
Review is not based on actual hotel stay, but general service.

On a Sunday night downtown around 7pm, a friend and I had a flat tire outside the starbucks that is connected to the hotel around the corner. The bartender at the starbucks directed us to the hotel to receive more information on local tow trucks, tire repair shops, or mechanics in the area.

When we approached the front desk with our dilemma they asked the valet service if they had any tools available that we may use to put our spare on the car. The gentleman working valet that evening immediately suggested that he drive us back to the car, look at the spare, and take it to the gas station to fill with air.

We ended up returning to the car around the corner, using a tire iron in the back of the valet car, and placed the spare on the car. The valet gentleman even kneeled to place the valet car's larger jack under the car while in his uniform attire.

I was not a hotel guest, but I am very impressed with the level of courtesy that the staff at the Doubletree extended to us. I am happy to report the above and beyond actions of the staff members I encountered.

Other positives about this location, within walking distance of the Japanese Village plaza that has plenty of yummy sushi, udon, little gift shops, and dessert places. There is also a chase atm in the plaza. ( The bartender in starbucks directed me to the plaza, again great service)

31/12/12 | Link | Rating: 5.0
198. Truda P.
Not great, not bad. The valets are more helpful than the front desk people. There are NEVER cookies put out (although the web sites states they have them at check in) and the water in the lobby goes away at night. The vending machine on the mezzanine was always nearly empty and finding a soda if less than $2 withi several blocks was a miracle (try the Japanese grocery store less than a 1/2 block behind Starbucks) The garden is pretty but their "restaurant" is barely so so.. There is no where convenient to dine or drink at night.

06/11/13 | Link | Rating: 3.0
199. Sharon S.
Our stay in LA couldn't have started better! Checking in to the Doubletree, we were greeted with warm cookies, smiles for days, and we met Napolean! He was so helpful and friendly that we just couldn't get enough! He put up with our lame jokes and Cardinal gear, and even let us take his picture.

Room service was very quick and very delicious! We ate at about 10pm then fell right to sleep in the most comfortable beds on the planet!

We requested late check-out....not a problem at all! Once again, great service.

Starbucks in the lobby, what more can I say?

29/05/13 | Link | Rating: 5.0
200. Scott G.
I spent a week at the Kyoto hotel today in an all-day meeting. Ok, maybe the meeting just made it feel like I had taken up residence in the hotel. There are worse places to be, I know, because of I have stayed in them...

I can't comment on the rooms, though those that I do know that have stayed there have said they are fine...

Today, I want to focus on their Japanese roof garden, a welcomed surprise for me. The really neat thing is that the hotel's conference room overlooks the rooftop garden and has floor to ceiling plate glass, which allows you to stare out the window blindly while the speaker yammers on. I found this to be extremely useful, as the wifi and 3G service are horrible, prohibiting me from surfing Yelp on my iPad. Oh, the humanity...

At lunch, we dined out in the garden overlooking downtown on a beautiful 80 degree February winter's day, which was a pleasant way to escape the meeting for a little while. The food was "meh," standard hotel fare.

Recently, the hotel was bought by Doubletree and it seems like they are beginning restorations, including upgrades to the garden. So, perhaps things are looking up?

Anyway, my day was made much more pleasant by the beautiful view, which helped off-set the horrible 3pm cookies they served!

09/02/12 | Link | Rating: 3.0
201. Jen G.
Great hotel for the value in the heart of downtown. Quiet, clean rooms, friendly staff and right behind is a cozy little Zen Garden that leads to a magical little food court where we had authentic dumplings. Am sure to stay here again.

05/02/14 | Link | Rating: 4.0
202. Bao A.
Adventurous period over the time with the fine little spot and the enjoying food is really relaxed the place. The setting was fine and I really enjoyed the place so lifting of mind. Highly recommendation of he place.

06/01/14 | Link | Rating: 3.0
203. Lilian H.
I've stayed in several Double Tree Hilton hotels but this one is my fave!
Best staff
Comfy beds
Did I mention comfy beds? Nice comforter, pillow top, just oh-mazing!
Very clean
Spacious
Nice area (Little Tokyo)
Walking distance to many restaurants
I love the Double Tree hotel

03/07/13 | Link | Rating: 4.0
204. alice l.
I park my car for an hour for visiting my friend and the guy charge me for $20.00 for it. Seriously?

20/09/14 | Link | Rating: 2.0
205. Allie P.
Only stayed here for 1 night, didn't really utilize everything they had, but I was just there for a place to rest my head after a night out at Exchange LA.  

Good location if you're there for Little Tokyo or anything in DTLA.

Walking distance to restaurants, bars, shops, & grocery stores.

Underground parking $25/night (i think it was?).

Beds were decently comfy, room was clean, quiet hotel, large lobby.

When I stayed here, the name was Kyoto Grand Hotel & Gardens & they were undergoing some construction work, so the following morning we were woken up by drilling noises... :/ (before noon).

31/07/12 | Link | Rating: 3.0
206. J P.
I've stayed here several times on business trips-it doesn't feel as snooty as some of the other hotels in DTLA. The rooms are nice, the staff is friendly, and the beds are comfy. The rooms are always clean and it's convenient that they have a mini fridge. There are places to eat within walking distance. The breakfast at the restaurant downstairs isn't bad either.

04/06/14 | Link | Rating: 4.0
207. Elektra R.
Tucked in the heart of Little Tokyo in downtown LA. Friendly, accommodating staff and quite, clean rooms. My room overlooked the Zen Garden and we had oour morning coffee there every morning and walked to the plaza behind to have authentic noodles and dumplings.Will definitely stay here again.

28/01/14 | Link | Rating: 4.0
208. David M.
(Full disclosure - this is a four-star experience for me, but I'm giving an extra star simply because I'm surprised at some of the very negative 1-star reviews on here. Downtown visitors must be very difficult to please these days.)

I booked using Priceline's Name Your Own Price feature. I bid $70 for a 3.5 - 4.0 star hotel, and Kyoto Grand accepted my price. Immediately went to Yelp to check reviews, and my heart sunk. Some of the reviews of KGH&G on here are so violently negative, I was convinced I would be living in complete and utter squalor during my stay.

MUCH to my amazement, it was the exact opposite of what most of the Yelp reviewers described.

***The Staff:

-Friendly, knowledgeable and EXTREMELY helpful. My wife and I, plus three small kids. We certainly are not the most convenient guests, but the KGH&G staff were very attentive to us.

-Upon check-in, I asked if there were any rooms with views available. Being a Priceline veteren, I understand that this request is usually answered with a prompt "NO" from the front desk, simply because we booked on Priceline, and paid roughly 1/3 the market rate for our room.

-To my pleasant surprise, the receptionist at the front desk said yes, and we were put on the 16th floor, facing south to southwest, with a prime view of the Kyoto Gardens below, and a sweeping view of Downtown LA and far beyond (see the photo I added).

***The Room:

-Exactly what I expected for this star level. The rooms were simple, modern and clean. If you're looking with a microscope, you'll notice some areas of the baseboards, wallpaper, doors, etc, that need to be touched up. But that's to be expected. They are undergoing an ownership change and a complete overhaul soon, so that should be remedied.

-No complaints about the room. Completely pleasant experience. This is a solid 4 star Yelp review hotel.

***The Hidden Costs:

-$26/day for parking. That is pretty much par for the course in L.A. - but much lower than some other hotels in the area.

-$30/day for valet. Score. Valet is usually much higher than self parking, this was only $4 more. Let's do it.

-$$ for Tips, if you use valet + bellman (much needed for all our luggage). It adds up.

***Perks

-Free internet

-Right in the heart of Little Tokyo. Walkable to everywhere in Downtown.

-Demitasse Coffee attached to the hotel plaza area (it's called Weller Court). Walk past the Starbucks in the north entrance, and walk through Weller Court to Demitasse. Best coffee in LA in my opinion.

-One block from Japanese Village Plaza and all the awesome shops & restaurants around there, including the inimitable Cafe Dulce. Green Tea donuts.... need I say more?

All in all, I can't recommend KGH&G highly enough.

08/05/12 | Link | Rating: 5.0
209. Carolyn M.
Pros: Nice hotel, great beds and good staff.  Location good, I'm surprised some people find it sketchy.  Other than a few homeless people walking around it seems good.  And they definitely don't bother you.
Cons: Expensive parking, no pool, and even though I was prepaid they held a great amount on my credit card (not debit card) without telling me in advance.  Also the price for this hotel fluctuates greatly, so check around.

30/04/14 | Link | Rating: 3.0
210. CorporateMom L.
Had a really good experience here.  I love the Doubletrees, but what I like the most about this venue was the fantastic customer service from the valet team and staff.  Great hotel for downtown!

21/10/14 | Link | Rating: 5.0
211. Adam S.
Terrible valet. Waited 35 minutes for car.   Booked king room and they gave me 2 queens.

16/02/14 | Link | Rating: 1.0
212. o f.
Had a meeting at this hotel that lasted a whole week. The fitness center was unbearably hot the entire time, despite multiple people in my group complaining. It was never addressed. We cut workouts short or didn't work out at all, which is not a good answer for business travelers who struggle to stay healthy.

13/11/14 | Link | Rating: 1.0
213. Paul G.
We were a little nervous at the front office given the apparent chaos, but once in the room and surroundings it was pefectly clean and spacious. Nice beach-town nostalgia feeling. limited free parking, so get there early, one block from beach and close to downtown and boardwalk areas. Recommended for the budget traveller.

02/07/14 | Link | Rating: 4.0
214. Pat P.
I stay at a lot of hotels for my job but this was one of the best. My wife and I were on vacation and stayed here a couple of days at the end of it. I used points and was treated like a king, from the valet to the cooks at breakfast. The breakfast buffet was amazing and I may have had one of the best omelette's ever.  The rooms were extra clean and the beds were great.  Thanks Hilton.

17/07/14 | Link | Rating: 5.0
215. Zach P.
Actually, everything with our stay was fabulous, except for one thing that leaves me to give this hotel 3 stars.....

After checking in and getting changed in our room, we went to dinner.  Once we returned to our room, we discovered a small plastic bag laying just inside our door that reeked of pork rinds.  This bag was not there when left for dinner.  I returned to the bag to the front desk staff who seemed mystified, but I didn't get any sort of follow up about it.

Aside from that, check it was smooth, service was fine and the room was comfortable.  The location is very central to the Little Tokyo nightlife and the lobby bar serves good drinks to start off your evening.

30/04/13 | Link | Rating: 3.0
216. Ashley C.
I enjoyed staying in this hotel do much last weekend that I'm coming back again this weekend. The staff was super friendly , never had to wait for a taxi super convenient & the room service would show up in less than 30 min  amazing

17/04/14 | Link | Rating: 4.0
217. Kingdom On Earth Kids Academy A.
If you want the best... LOOK FOR IT!!!

This was my second time to this place.  I checked in, on the verge of a nervous breakdown.. Had a rough day.. stressed to the gills, and nearly had a breakdown before I got there..
Truth be told..the mixed reviews were also a little unsettling..baah.. Don't be fooled.

I Suppose you have to understand the culture of Down Town Los Angeles, and be prepared for the reality of the city...  to truly appreciate the Cultural Diversity of this beautiful place.. especially at night!!.

When I checked in,  the front desk staff was extremely pleasant.. laughed at my quirky jokes..and was even a bit cheeky back. ..Maybe cause I don't take myself too seriously, but I really appreciate it when customer service can understand their clients, and give such personal service!  He thanked me for being a HH member,  gave me my room key, a nice warm cookie and a good laugh.

If the friendly service wasnt enough to take the edge off.. I got to my room, which was upgraded with the honors thing..Full on Corner view overlooking Down Town! GORGEOUS.  The Pacific Suite was beautiful!  The Front Room's couches overlook the night-lit city scape in the most beautiful way.  and Just as beautiful of a view in the morning!  The roof-top garden was quiet.. and the nice little creek is a cute touch to all the little waterfalls.. such a tranquil retreat in the middle of the hustle and bustle of the crazy city life just a few stories down.

I had a wonderful time during my stay.. walked to the Edison up the street for dinner, toured little tokyo's fine Pho Houses, made a pit stop at the Far bar. and had a great breakfast at the nickel diner..

With so many options in down town.. its nearly impossible not to find something you LOVE... if something you LOVE.. is what you are looking for.. that is!

i LOVE this hotel!!
i only PRAY and HOPE that I can come back again... for my next trip to this Mixed up City!

15/11/13 | Link | Rating: 5.0
218. Donna W.
This wasn't our choice of venue, but when you have your flight home delayed by 10 hours you go where the airline puts you. Not understanding at all of our situation, not helped by the fact the airline didn't call through to warn them that 20 or so passengers would be showing up until after we all got there. They had the gall to try and make us pay for incidentals when as I said it wasn't our choice of venue, and the airline told us they would pay for everything.

Eventually after putting our foot down and saying no to handing over our credit card information they finally got everything sorted out with the airline. So it is probably difficult to be objective when we were tired/exhausted from hanging around the airport dealing with our airline, only to be messed around upon finally getting somewhere that had beds we could crash in for 4 hours before having to go back to the airport. Should have just slept at the airport.

We were offered breakfast the next morning but after waiting around for 5 minutes or so with no sign of staff anywhere we decided to skip it so we could get to the airport on time.

14/09/13 | Link | Rating: 2.0
219. Johnny W.
This was the first time that I stayed there and I would do it again in a heartbeat. Great location in the downtown area on the cusp of Little Tokyo. The room was clean and ready when I showed up. The shower had great water pressure and good shampoo and conditioner. The Justice Urban Tavern was a great place located off the lobby is a nice place for a good burger too. They did try to change the price of my hotel room after booking. But after bringing that up, they did correct for that change. The lobby is pretty and they have a great lobby bar with an awesome bartender too. The rooms have great beds and the wifi was better than most places you will ever stay at. You get what you pay for.

26/07/14 | Link | Rating: 4.0
220. Katie M.
Gardens are gorgeous. Staff is really fabulous.  Reliable service and the housekeeping is exceptional.

22/05/14 | Link | Rating: 4.0
221. Courtney S.
I really didn't want to like this place. I know that Hilton owns Doubletree now but when my bf told me we would be staying there, a "4-star" hotel, I had serious doubts. They were mostly all unfouned, and after staying at Fairmont in Newport I almost wished back for this hotel.
We checked in around 10pm on Thursday (12/12) evening. The two front desk staff were really nice and gave us our nice warm cookies before handing us our room cards.
The rooms look like they have been upgraded, I just wish they had done a little bit more with the bathroom, it seemed like that part was a quick remodel and wasn't done especially well (bathtub had dried caulking in it, the shower head didn't look like it had gotten any attention, no fan in the bathroom).  I appreciated that they had iPod docking stations in the room, and outlets were easily available at the bedside tables.
We walked out to the garden after we set our stuff down. Now, it was dark, but I really appreciated what they had done with the space. How can you not like se greenery and living plants as a respite from all the recycled hotel air and general LA smog?
Also - went to the fitness center in the morning; I liked it! Te equipment is all new and the room is clean and spaced out, especially if you wanna do some free weights.
So even though I was really trying to not like this place, it impressed me. And even more so after staying at the Fairmont!

15/12/13 | Link | Rating: 4.0
222. Amay G.
HORRIBLE.
Please note that this review is for the customer service. I came to this hotel to visit friends at a conference late on Friday evening. When I pulled into the driveway, I asked for self-parking and was directed into a gate, where I would have to pay 38$ if I was a guest or $2/15 minutes. I entered anyways, looking for a spot as I was instructed by the valet in the front of the hotel, but was told by a valet inside the garage that all the self-parking was full and that it would be valet only. No problem, I thought - I'll just park on the street somewhere.

WHEN I DROVE BACK UP TO THE EXIT, the attendance lady (Hispanic, slightly large, and curly hair) at the exit said I owed 2$ and that I couldn't leave without paying. I politely explained that I was accidentaly misguided into the garage by one valet and since all the parking was full, I didn't want to pay. She exclaimed I was in the garage for 15 minutes and when I showed her the timestamp on the card, which was less than 2 minutes ago, she decided to play the waiting game. She said she had no phone, so she couldn't contact the valet who told me the lot was full or the hotel to waive the fee and open the gate. She told me I could go back and park and find the valet, walk him to her, and have him validate that I was told the lot was full. She harassed me for 15 minutes to pay before I decided to call the hotel and have the front desk person kindly open the gate for me. While there was a line forming behind me, she told me to move to the side. I couldn't since I was boxed in, and so I tried very hard without any assistance from this lady. I have no idea if she was having a bad day (or racist?) since she was stuck working a parking machine on Halloween night, but oh my goodness, I have never experienced such horrible service before. She shrugged her shoulders and rolled her eyes at me. I was expecting to just leave, so I was very polite with her and calm and I even begged her 10 minutes in (literally, I told her, "I'm begging you to believe me and let me go. I was in here for less than two minutes) to let me go. She then pointed at the machine, which now said I owed 4$ since I was explaining to her what was going on for some time. What a disgusting person and attitude. How a person can be so heartless and rude to anyone visiting the hotel is light years beyond me. This occurred around 11:00 pm on October 31st - if you review security footage, I'm the one driving the black 2 door.

01/11/14 | Link | Rating: 1.0
223. Christina K.
I'm downgrading, but not giving the hotel a 1 because it has the potential to be a really nice hotel and if you have a short stay, you're probably going to enjoy it just fine.

After submitting my yelp review to Hilton, the management contacted me and wrote a long letter acknowledging my complaints and saying that it appeared they were handled, since the staff partially refunded my internet charges.

Not okay. The problem here is DISPARATE TREATMENT. I'm not complaining about your rates, your parking fees, or your construction. I'm complaining about the fact that I was treated differently from my coworker and when I brought it to your attention, instead of making it all right, you half-assed it. I think I'm surprised also because Hilton normally has GREAT customer service. Not so much here and I don't know why. Perhaps they're still transitioning to the Hilton brand and so this is the in-betweeny customer service you get.

31/05/13 | Link | Rating: 2.0
224. Franklin M.
This review is for the seminar I attended and the service that was provided. While parking my car I found out the parking lot was full but there was an attendant there waiting to take care of the overflow. The seminar set up and waiter service was just right. They served very good coffee and a nice lunch followed.

06/02/14 | Link | Rating: 4.0
225. Cassie T.
This was the worst hotel stay ever. First, they didn't register our room access to our cards so when the three of us with bags in every arm finally got to our floor, we were stuck outside for 20 minutes, even though we called their front desk right away so we called again 15 minutes later finally a woman comes, she looked like WE inconvenienced HER. She opened the door and walked away as we said thank you and asked if we could get new key cards she said you need to get them yourself... because apparently eye contact or exchange of words were not necessary. Fine, bumpy start but we weren't going to complain for that. About 3 hours later we were getting ready with music on and next thing you know we hear (police-like) pounding on our door that scared us cause it was so abrupt. I open the door and the same woman from earlier starts going off on us about the noise level...she said, "this is your first and last warning or else." Look of confusion and distain on my face, I just closed the door. We were playing music from our phones, how loud could that really be?! could not believe the lack of customer service this place had. Minor stuff I can overlook like forgetting to register our keys, the valet service was not easy or friendly, sure ok I can put that aside to not ruin my vacation but after two horrible interactions with that employee and the lack of service when I called the front desk to file a formal complaint and I got a "what do you want me to do" response...never again will I stay there, you have lost three customers for life DoubleTree and I would never recommend your hotel to anyone I know.

09/11/14 | Link | Rating: 1.0
226. Jack B.
Great room.  Separate common area from living area.  Went down to the restaurant (justice urban tavern).  Great staff.  Ben, in kart insular was super attentive to my needs.  This ace is great.  Will stay here again if in LA.

06/10/14 | Link | Rating: 4.0
227. Pamela Z.
I usually stay in Hilton Hotels or better- but usually Hilton properties due to the points I get..  Doubletree is usually OK and Hampton Inn is very nice too.  But I chose the Doubletree for my visit this time because of the location close to an event I was going to.  
I couldn't believe it!  This place was every bit as good as a regular Hilton.  

The air worked great in my room (commenting on a review I read), the amenities were that of a fine hotel and in fact I like Crabtree and Evelyn better than the smelly soaps they give us at the Hilton which are supposed to be premium.  

They even had a card that said if you need anything that you forgot like deodorant, toothpaste, etc, that they would give you some.

They had turn down service at night which I can't remember ever having at a Doubletree and they left a snack as well.

The staff were ALL friendly and helpful.  

It really was an excellent place, well situated to Little Tokyo and many restaurants and I would definitely stay there again if I am in the area again.

11/10/14 | Link | Rating: 5.0
228. Benjamin C.
I was here feb 3 and 4 of 2014..the service i received here was awesome..everyone was kind and helpful.. Valet service was flawless. Rooms were clean and with decor. I'll be back here march 17th.

if you ever stay here. Be sure to tip!!

10/03/14 | Link | Rating: 5.0
229. Rice Farmer O.
The Rendezvous Lounge, situated in the lobby of the Downtown Los angeles Doubletree hotel, is a nice bar/lounge/restaurant run by a skeletal, but gracious staff (Moises and Azine you folks were amazing).

I had the opportunity to stay at the hotel for a six day business trip?  Look I have options, when I travel.  This hotel was recommended to me?  I took the recommendation and next time, I'm going to take recommendations with a grain of salt and consult Yelp...

On my last night! I was accosted by Amy, the Rendezvous Lounge bar "supervisor".  She caught me and my group sampling desserts from a nearby shop.  

Amy, scolded my group and cited a non existing Health and Safety code.  She told me my desserts will contaminate the lounge...  Ahhhh OKAY?

We didn't pack up as fast as Amy wanted and she decided to call hotel security on us.  Jay is a svelt young man and I was wondering if he was going to come over to my group slam down the lid on my pastry box and escort me out of the hotel in a Camel-clutch or a full Nelson...  

But wait, I'm a guest here???

Amy has let her position go to her head and is giving this barely scrapping by motel a worse name...

I'm not coming back here...Amy' s customers service skills are horrible and more than needs a little work.  Maybe it's because Amy didn't like the way my friends and I looked...yep we didnt look financially successful.  If she only knew.  

Chai thanks for listening.

21/11/13 | Link | Rating: 1.0
230. Y H.
The best thing about this hotel is the location. it's right around the corner from Little Tokyo plaza and relative a nice place in downtown LA. stayed 2 nights for a conference. The rooms felt really small because I shared a 2 bed-room with 3 other people but most things were clean. The tv was HD for most of the channels, I was happy to find Japan TV but it had super low quality. The garden is really small too, and because I'm Japanese myself, I found so many ways to criticize it. The water cooler thing in the lobby was frequently empty. The wifi works in the lobby fine but it was a hassle to connect in the rooms. I just like the distance from many of the good restaurants/shops in little Tokyo.

26/10/14 | Link | Rating: 3.0
231. Laura B.
Worst hotel ever. I was told I could get free parking by going to one of there restaurants which I did and I asked the bartender if it was the correct one and he said it was. When I went to pay the parking attendant said I was at the wrong restaurant and owed $8. I told her her staff misinformed me and asked for a manager. She said none were available and she could not help me. Awful establishment!

23/10/14 | Link | Rating: 1.0
232. Jennifer A.
Located in downtown LA right in the heart of Little Tokyo! The hotel is well maintained and the staff is very friendly! We stayed here for the championship and it appeared the opposing team had booked the whole hotel! Oh well..Highlights of the hotel is their japanese tea garden, the gym, location of the hotel, service, Starbucks,  and their room service. They have really good breakfast and delivered right on time. Just know that pretty much 90% of the restaurants surrounding the hotel will be asian restaurants so you will definitely get your foodie fix! Love this hotel and will definitely be back in the future!

24/01/14 | Link | Rating: 4.0
233. Heidi M.
Perhaps my room on the 18th floor was one of the recently remodeled ones, but I didn't face the issues mentioned by other recent reviewers.  The room was clean, large and well furnished; bed was very comfortable with reasonably nice linens.  The shower was a little bit of a tight squeeze, but there was plenty of hot water and great shower pressure.  There was a lot of activity in the hotel while I was there on a holiday weekend, yet it seemed perfectly quiet from within my room.  

Mine was only a short stay so I didn't have time to try all of the amenities and services, but housekeeping did a fine job, and room service was quick (though the food was not great).  I wish in-room dining was open late, as there is not much open in the immediate neighborhood after 10 or 11PM.  In terms of customer service, as others mentioned, I had a long delay at the check-out counter and found that the front desk phone was never answered; on the plus side, they let my party check in extremely early.

04/09/12 | Link | Rating: 4.0
234. Naomi E.
I am a huge fan of Hilton hotels. Double Tree is my fave because they give you a delicious cookie upon check in . Lol Aside from that, the hotel for being in downtown was clean, safe, and comfortable.  Our room was ready when we got there. The bed was ah-mazing! So comfortable!  Staff was friendly and professional.  I did room service breakfast, it came hot n ready and tasty! The check out process was painless. You must check out the Japanese Garden in/on the hotel (accessible to hotel guest only). The only thing to note is, it could be a bit noisy. Not from guest, but street noise, even on the 8th floor where we were staying at. Which is understandable given the location.

07/11/14 | Link | Rating: 5.0
235. Richie S.
2006 we had my mother in law's 60th surprise birthday party here in the Garden.

2014 we had my mother in law's 1 year memorial celebration in the Garden. And we stayed here for 2 nights. Besides a few maintenance concerns, very minor if anything, our entire experience has been above anything I have expected. The rooms clean and everything operates.

If you're looking to plan an event here, I would recommend it and recommend Gloria for the event coordinator. She was hilarious, knowledgeable, professional and very accomodating.

10/03/14 | Link | Rating: 5.0
236. Philip L.
Overall acceptable, but what's with the wi-fi? It's 2014 and I can't maintain an internet connection? In a downtown hotel?

11/08/14 | Link | Rating: 2.0
237. Becky C.
the loveliest hotel in the perfect location with a wonderful staff!

this hotel had us coming back a little over 6 months after our very first stay! the staff is always accommodating, not to mention they greet you with warm chocolate chip cookies!  the hotel is clean, safe, and beautiful. the rooftop kyoto garden is like none other. i would recommend this hotel to anyone - whether an LA native or a first time tourist. the hotel is a 5 minute walk from the subway, and buses are all around. very, very convenient location, especially for us as we didn't rent a car during either of our stays. lucky for us, we were right smack dab in the middle of little tokyo! the "weller food court" is connected to the hotel and it had us keep coming back for more late night ramen! the restaurant that is now inside the hotel called "justice tavern" was being redone during our first stay and was open during our second. it is the perfect little spot for breakfast.
no complaints, would stay here over and over again!

most importantly, they made us feel welcome and taken care of when we were over 2,000 miles from home. A+++

27/07/14 | Link | Rating: 5.0
238. Jenny A.
This was the Ohtani hotel. No tempura bar. Rooms are nice but not for the price. Parking is$38.  Ridiculous!

22/11/14 | Link | Rating: 4.0
239. Vanessa H.
Kyoto Grand is located on 1st Street and LA Avenue downtown. It's 5 blocks from the Disney Music Hall (amazing!) and the Music Center where the LA Opera performs, as well as several theatre companies. Many art galleries are near-by as well. The hotel was clean, well-kept and the parking valets quick and friendly. Room was nice, with a large, comfortable bed. Downtown itself can be quiet at night, but LA Live is five minutes away. We liked that downtown was a little quieter. We could head out to Hollywood to party and have a good time and then come back to downtown and relax in a more low-key environment. LA has many, many places to party if that's what you're looking for. It also has plenty of out of the way spots for "adults" to have an evening of causual elegance. We enjoyed our stay in LA and would stay at the Kyoto Grand again.

04/09/14 | Link | Rating: 4.0
240. Lyn P.
I stayed here overnight to go to the Bruno Mars concert at Staples which is just a couple of miles away. I had a good experience here and I would definitely stay here again if I needed to be in downtown L.A.

Pro-tips: suck it up and pay for valet, so worth it. The lobby is super nice and there is a Japanese garden on the 4th floor that you can hang in as long as there are no special events going on. The gift shop has cool stuff in it (including a ridiculously good selection of Hello Kitty items). The breakfast is good and since you're near little Tokyo, they do have Asian items (rice, miso, etc) if you want to stray from traditional American breakfast.

Other stuff you need to know: you are in walking distance of a few cool L.A. points of interest and a Metro station but you may not want to walk around at night. Rooms have a fridge so stock up on drinks and bring those dinner leftovers back to your room for a midnight snack.

23/08/13 | Link | Rating: 4.0
241. Dustin R.
+Great location:
Right down the street from the street market.

+Nice room:
Very cozy and clean

+Got a Starbucks!

+Cool Gym:
Got everything you need. Every work-out machine has a personal virtual trainer and tv.

11/04/14 | Link | Rating: 4.0
242. Brenda Y.
Never stayed there before but went for the Japanese Garden, and it sure was relaxing with a pretty decent view!

09/12/14 | Link | Rating: 4.0
243. Rodney M.
Hotel water down the entire time and management did nothing about it!

I gave the front desk a call at 6:30, 7:30, 8:30, and 9:30 AM regarding the hot water not working in my room. It was down during my entire stay and it made my stay extremely uncomfortable.

I was finally able to reach someone at 9:30 and I talked to Jenny. She apologized, brushed off the problem like it was nothing, and said she would talk to the manager about this and get back to me. She never did. I didn't receive a single phone call, note,or anything regarding this problem.

Facility downtime is understandable, but terrible service is not. The basics of any hotel should include a warm bed and a hot bath, and when you can't do half of that -- that says a lot about this hotel.

I should've stayed at the Omni Hotel.

19/06/14 | Link | Rating: 1.0
244. Chris R.
Good location for downtown events. Clean, good service, great beds.. Looks like $400 a night hotel. The downside- No pool, could be in a little better location. Overall 4 stars

07/12/14 | Link | Rating: 4.0
245. Bo G.
Let's see...fantastic location near Los Angeles, FAO, shopping, etc. Clean, quiet, cozy rooms. Stocked fridge. Free Wi-fi. Great restaurant . Great job!

18/03/15 | Link | Rating: 4.0
246. Joanne C.
WOW. I'm effing pissed off. I just called them to ask if they had a Hertz inside their hotel so I can drop off my car...

Response: *mumbles*
Me: did you say no?
Lady: NO. NO. NO WE DON'T! (And it got louder each NO).

WTF. Seriously? I'm THISSSSS close to canceling my reservation for her effing RUDENESS!!! I'll update the review if I end up sticking to the reservation. But seriously. W.T.F.

07/11/13 | Link | Rating: 1.0
247. Khash C.
We booked a room here on Hotels.com , arriving at 11:00 PM to find that they were overbooked - they had forgot to turn off their reservation system after reaching full capacity.  The lobby was filled with other, mostly overseas foreigners counting on what seemed like a confirmed booking, in a similar situation: unable to find a room so late, LA booked fully that summer Saturday.  They left us to our own devices, leaving us all to call our booking agencies, usually Expedia or Hotels.com , on hold for hours.  After 3 hours on hold, we gave up and had to drive to Oxnard to get an overpriced fleabag motel.  They didn't do anything for us.  The only thing the exasperated low level hotel clerk told us, admitted to us, was that this "kinda thing happens all the time"

Please don't give them your business.  They don't deserve it.

23/07/14 | Link | Rating: 1.0
248. Anthony W.
Nice place to be when you want to be downtown within a cab ride from everything. The lobby was REALY nice and the staff was cool. My only gripes were the location (you don't want to walk around at night) and the small details in the bathroom like dirty, cracked grout.

30/12/14 | Link | Rating: 4.0
249. Felipe M.
We only live 30 miles away but because of scheduling we wanted somewhere close to attend a graduation.  The proximity of this hotel made it very convenient.  We did not know what to expect, because as we drove up to the restaurant, there were many homeless encampments, but we found this location like an oasis.

From the initial encounter with the valet through the whole visit, the staff was extremely friendly and courteous.  

1. Valet was excellent, friend friendly efficient and cars were available whenever requested.  Complimentary Window and vacuum service is a nice plus.

2.  Check in/out service was quick and efficient

3.  Restaurant was excellent.  Not your typical bar offerings.  Good value, good service.

4.  Warm cookies on check in are another nice touch

5.  The hotel lobby bar while not a big party scene was well stocked and a nice place to just "hang out"

6.  Bed turn down service was also nice, plus they provided a couple of bottles of complimentary water

20/05/14 | Link | Rating: 5.0
250. Juan F.
I stayed here with a few friends last year. I really can't complain about the hotel but nothing was extraordinary that it deserved more than 3 stars. Locations wise, this is great. Near little Tokyo, DTLA, and other touristy places.

Parking sucks near the area though and parking here cost too much. I had to park a few blocks away (I think its called Pershing Parking Garage) which was a good 15 minute walk. However, it saved me money!!

10/03/14 | Link | Rating: 3.0
251. Dee D.
the rooms are really clean. and the lobby is super nice.
It's right next to Marukai so this place gets an extra awesome rating for the convenience. the area is super cute. Love little tokyo!

02/10/14 | Link | Rating: 4.0
252. Erica Y.
Will never stay here again and will never recommend to others. I have never had anything so blatantly stolen from any hotel room I've ever stayed in. We stayed here two nights last month and had a gift bag that was confirmed stolen/taken from the room by cleaning staff. Whether it was a mistake or what (although I don't know how it could have happened if it was the same day I checked in and the room was untouched before and after), the security team was incredibly disorganized and did not provide any peace of mind at all. It couldn't have been worth more than $120 or so ($100 gift card, wine, snacks), but getting answers about what had happened required me to follow up multiple times, and each time they directed me to a different person who had to check with a different person. We did end up getting replacement bag from our apartment next door (which put us in the hotel while they were working out permit issues), since they have a good relationship with them, but to this day I still don't know why or how it happened, and there was never any apology at all. The front desk staff was decently polite but not friendly either. The room itself was fine but this experience just made the whole stay there really terrible.

This is too bad because I do like the hotel itself and the Japanese garden. I think management was much better when it was just Kyoto Grand (but then again, nothing was stolen from me then).

20/12/14 | Link | Rating: 1.0
253. Walid S.
I did checking in on November 12, let me start on the first day, as soon as check in the front desk has bad customer services and the hotel personal are unprofessional. The room is not clean at all, in reality the clean personal just pretending that she is cleaning. Beside that the room need to be fixed. I asked the front desk that the room has to fix the ac, one lamp in the bathroom that is off and the interrupt  that need to be change. Not only that, I did order some food and they took for ever and the food are not even good at all. I don't get it how this hotel has 4 start and how they toning this hotel in reality I would not coming again.

13/11/14 | Link | Rating: 1.0
254. Michael K.
My husband and I stayed at this hotel for a company event. This is a very large hotel. We had a room on the executive level, which had a nice lake view. The hotel is in such a great location, across from Grant Park, and within walking distance to many sights. There is a nice bar in the lobby. Although it was not a memorable stay, I would recommend it for the location.

25/02/15 | Link | Rating: 3.0
255. S S.
When I walked into the lobby of this hotel, my first impression was not great. The decor is dark and dated.  It didn't help when I was told that the room that I had selected when I checked in online was not available.  Or that the king bed that I had reserved was now two queens.

Walking into the room I was given did not improve my outlook. The room was small and had a musty smell. The carpet was stained. So was the bathroom floor.  I was officially depressed. If I was rating this Doubletree based on room alone, maybe 1.5 stars.

The only reason I have given this hotel three stars is the staff. They were so pleasant and helpful. Everyone I dealt with had a great attitude, and expressed the desire to make my stay a pleasant one. Breakfast in the Justice Tavern was fine and reasonably priced. The hotel offers a free courtesy car for local destinations, which we took advantage of. And free complimentary toiletries if there is anything you forgot.

All told, I still would not stay here again because I prefer a nice room. The bed was not the most comfortable, and the shower was dingy. But due to the staff, I did not hate this place as much as I initially thought I would.

17/01/15 | Link | Rating: 3.0
256. Lani S.
Overall, OK stay.
Circumstance: Overnighter for a wedding held in their Japanese garden.

Reservations:
I booked & prepaid through Booking.com . Be prepared for things to get "lost in translation" when booking with a 3rd party. I pointed out a few mistakes to Giovanni (my front desk checker-inner man) & he switched the rooms around immediately no questions asked. I got the famous warm cookies!! YUM!!

Parking: Got there early enough to get a spot in self-parking ($32/24 hrs). Valet ($38) & bell hop services available for the lazies.

Room:
Clean & updated. The TV didn't work when I showed up. NBD I just called the front to report it so I wouldn't get a wrongful charge for a TV that wasn't working when I got there. Instead Giovanni sent techy Bill up to room to fix it in a jiff. Great service guys! I appreciated this in my first 20 mins of being at the hotel.
Bathroom: Small & the toilet sucks. Insufficient flush power. Need I say more?

Wedding/Reception:
The garden is small but it's a gorgeous setting for being smack in the middle of downtown. Food was delicious until I pulled a long blonde hair from my mashed potatoes. It was an Asian Wedding, there wasn't a blonde in sight. Puzzling. The staff showed concerned but I'm easy, I just requested a free drink as repercussion & they swiftly obliged.

This hotel DOES NOT have a pool!!! I felt stupid walking around in my bathing suit looking for one!

14/09/14 | Link | Rating: 4.0
257. Stephanie N.
We were at the Doubletree for a dry wedding and naturally had to saunter down to the Justice restaurant to get our drink on. Can't say enough great things about Josh and the Packers-loving manager (though I'm a Chicago born Bears fan)! Josh in particular made sure that the glasses never ran dry, and really took the time to ensure we had a fantastic time. He poured samples so we could make an educated beer or wine choice and was apologetic when he had to excuse himself from chatting with us to go service new customers---saying sorry for being an amazing service-oriented bartender? You really don't find many people like this today. With the rooftop garden and prime downtown location, why wouldn't you stop in and let Josh treat you like a VIP?

21/02/15 | Link | Rating: 5.0
258. Wendy L.
Check in/out process quick. Staff friendly. Room clean. Beds  comfortable. The lobby was nice and cool.
The fourth floor was warm, almost humid. The AC in the room was terrible. Did not cool. The shower did not have a tub, so as careful as were, water still ended up on the bathroom floor. Ended up with plenty of soaked towels from the cleanup. Iron, but no ironing board. Only available upon request. They used an empty cabinet as a night stand.
Usually, I feel a bit of sadness when it's time to check out of a hotel, but this time I couldn't wait to leave. So glad we were only there for one night.
Very disappointed Double Tree.

03/08/14 | Link | Rating: 2.0
259. Alex G.
I hope those in charge of the Hilton realize that these comments and claims are directed towards the big guys, those in charge of the Hotel and not the front desk folk. To give one who has just paid for a room the WRONG keys is one f**ked up, but to argue that they are incorrect about the situation is more so a nuisance.

I understand it's one's duty as a front test operator to be aware of the surroundings, but it's a whole other topic to ignore the intentions of someone who just paid $200 to stay in a hotel room.

How about you get your facts straight before handing out the incorrect keys to those who have paid to stay in this crumby side of LA.

07/12/14 | Link | Rating: 1.0
260. Joy W.
This is the worst hotel, when it comes to personal property. You can't trust this hotel cleaning staff! They steal all the time and the management does nothing about it. They never recovered or replaced my personal item.

28/04/15 | Link | Rating: 1.0
261. Rafael D.
On a LA Adventure day, saw that this place had a Japanese Garden at the roof of the hotel.  Would be a shame to not see it in person while being in the area.

The garden was smaller than I thought but didn't lack in beauty.  Perfect little spot to have a coffee or tea and relax, socialize with someone.  Nice little spot also for a short walk in LA if you are on a date.  The garden is completely free and open to anyone.  The thing I wish the garden had was in their small lakes, ponds and waterfalls, that I could see some Koi fishes or other nice fishes in the water.  Other than that, nice garden.

03/12/13 | Link | Rating: 3.0
262. Heather G.
We came into LA to celebrate a birthday.  We had a group of 6, balloons, decorations and a cake.  We arrived early at 1pm and were unable to check in early which was dissapointing but the staff quickly stored our luggage and delivered the balloons, cake, and decorations to the room so that worked out okay.

We were in room 1723 A Suite with 2 Queen beds & a Sofa Sleeper - the living area was large with a nice view.  It was a big enough area for all of us to comfortably sit and have drinks or watch TV.  The room was nicely decorated and the bathrooms were clean.  There were some small things that needed repair but nothing major.  (Rips in the carpet/Cabinets missing a handle/Toilet Seat was the wrong size for the toilet?)  Our beds and linens were very comfortable!  Layout could be challenging with the only bathroom being in the bedroom but it worked out fine with our stay.

I saw a few other reviews mentions morning protests.  We were woke up around 7:30am on Saturday with some kind of yelling on microphones.  Couldn't identify what it was but it lasted for about 20 minutes.  It's inconvenient but we recognize that it's beyond the hotels control and we are in downtown so noise was expected.

A Few Great Things about this hotel
#1 Great Staff - anytime we were in the lobby we were approached to see if we needed anything.  Very attentive and helpful!
#2 The Lobby - the lobby was large with plenty of seating and lounging areas.  They have a large bar and pool table.  They also have another seating area with a TV.  There is a restaurant and a Starbucks.
#3 Location - Close to many things!
#4 Free Shuttle - free shuttle to commercial businesses within 3 miles of the hotel
#5 Comfortable Beds

We really enjoyed our stay & can't say enough about the Attendants/Conceirge/Front Desk.  They were very attentive and quick with any request.

27/04/15 | Link | Rating: 4.0
263. lucas p.
Protests are on weekend as well now. Megaphones at 7 am can really mess up your stay!

11/04/15 | Link | Rating: 1.0
264. Ryan C.
I actually would give maybe 3.5-stars, but will round up.

#Positives
~ e-Check-in was easy and offers the choice of room and floor selection, down to the exact room #. If you know what area of the building you want to be at (and what view you prefer), you can manage your own room selection!
~ I was given a breakfast buffet pass at Justice Urban Tavern downstairs at Lobby level, as a Gold Elite perk. I was extremely happy with the breakfast... extremely sweet blackberries and strawberries, homemade granola, delicious made-to-order omelet, friendly service, nice ambiance.
~ I came here on New Year's Eve for Grand Park festivities, which were literally across the street from the hotel. The location was absolutely wonderful for this occasion.
~ The Japanese garden on the "G" level was nice. It's maybe 4 stories up on a rooftop, and has a really beautiful peek-a-boo view of city skyscrapers at night.
~ I liked that there was complimentary water served in the lobby, and that I was given warm chocolate cookies upon check-in.
~ The hotel is located in the Little Tokyo neighborhood within Downtown, which felt safe and vibrant. 2 Metro Rail stops are nearby. There is also a convenient Starbucks adjacent to the hotel, next to Justice Urban Tavern.

#Negatives
~ The check-in lady at the front desk, Melissa, was curt and did not seem friendly.
~ The power outlet in my bedside lamp was not functional, to my discovery in the morning when my phone was not charged.
~ If you're not paying attention while opening the window drapes, you might accidentally scrape the "popcorn ceiling" with the drape opener. I did this by accident, and it was a bit disturbing wondering if I had released asbestos into the air.
~ The hotel room did not come equipped with slippers. Especially for a hotel in Little Tokyo that has a lot of Asian patrons, I would expect this to be standard.
~ Elevators were sometimes painstakingly slow
~ Front desk is unresponsive on the phone. I tried to reach them twice, once in the early evening and once in the mid-morning, and both times had to wait for several minutes before someone answered.
~ Overnight valet parking = $38.00 for 1 night

If I decide to come back to Grand Park again and want a convenient place to crash or use as a home base, I would be happy to stay at this hotel again.

02/01/15 | Link | Rating: 4.0
265. Mikey H.
I stayed here before when it was called the Kyoto, and when a friend called to say he was in LA, I thought what the heck and started looking for a hotel.  After not finding the Kyoto, I found out that it was taken over by Doubletree by Hilton.  I still love the location, so again, what the heck.

The lobby changed a little and the color scheme is different.  Was greeted warmly and given warm chocolate chip cookies...very nice.  I booked a one bedroom suite since I snore and get up early.  The room was spacious and had a view of the Japanese garden which I'm glad is still there.  We never heard any of the other guests and only heard housekeeping at one point.

One of my issues was the AC unit which rattled when it first turned on.  The shower stall was a little small, considering how large the bathroom was.  Oh, and there was a Japanese style sliding door that didn't block out enough of my snoring...LOL!  But there is an in-room safe with a light, a large closet, and an empty fridge for your own drinks.  The half bathroom came in handy too.

Overall, this is a really great hotel to stay in if you need to be in the area.  Chinatown and the train station are within walking distance.  And yes, there's homeless people, but most major cities have them as well.  Little Tokyo is very close as well with some great shops and restaurants.  I will definitely stay here again.

17/02/14 | Link | Rating: 4.0
266. Julie F.
Wow!!  I attended a wedding here and was so impressed at how beautiful the Japanese garden was!  This hotel/wedding venue is definitely a hidden gem.  Most of the guests I talked to were also surprised that such a lovely place exists in the heart of Downtown/Little Tokyo.

I was also pleasantly surprised by the food.  Usually hotel food is pretty standard or average, but the steak I selected was very tasty along with the other hors d'oeuvres that were served before dinner.

Furthermore, even the valet workers and food servers were very friendly, cheerful, and courteous.  This Doubletree Hotel is definitely a fabulous place to have a wedding.

17/08/14 | Link | Rating: 5.0
267. Joe G.
This is our go to place when we hang out in downtown LA for an evening when we attend Dodger games. Place is clean, rooms are somewhat up to date. Beds are comfy and they have outlets easily accessible right next to beds. Granite bathroom but tub looks older. Ask for the corner rooms facing the garden. They have a bit more space and the view is nice at night. Only downfall for this place is parking. Valet is $35 but that is to be expected here in downtown. Don't forget to ask for their chocolate chip cookies (*warning-350 calories). The hotel has Justice Urban Tavern connected to it. You can park at hotel for free 2 hours with validation from the tavern. Total with parking for the night with taxes and fees was $249. FYI- Olvera Street is a short walk, 10 minutes up Los Angeles St, and right across the street from Olvera Street is Union Station. There are plenty of good eats and bars in the local area. We will be back.

15/05/15 | Link | Rating: 4.0
268. Kristin B.
great hotel for your Little Tokyo and Arts District needs! stayed here for an evening so that I didn't have to worry about drinking and then driving home all the way to Orange County and the location of the Doubletree worked out so well for us! we walked all around the area - eightytwo, angel city brewery, far bar, daikokua, and even up to kazunori. everything we needed was within a 10 minute walk and still in the safer part of downtown where i didnt feel uneasy at all.

the hotel itself was better than i expected too haha. we were able to get an early check-in and on a higher floor as requested. there is some street noise/sirens even high up but nothing that bothered me or interrupted my sleep. they do offer earplugs for those light sleepers though. the room has a mini fridge and coffee maker as well as bottled water (but maybe that was just cuz i'm a HHonors member?) the only bummer was no free wi-fi but...there is a starbucks downstairs and i was able to connect to their wi-fi haha. staff was really friendly during our stay and the valet was fast and efficient - just sucks that parking is $38 but i guess thats "normal" for downtown. our rate for a saturday night was about $170 which is more than i wanted to pay, but still felt reasonable for the quality/location...

and the biggest highlight of my stay - the double tree cookies! :)

03/02/15 | Link | Rating: 4.0
269. Daniel T.
Visits: 1st
Rating: 4*
Service: Excellent

The hotel was cool. It's nice, clean & great service. Stayed here because it was within walking distance to Grand Park where the 4th of July concert was going to be. Great choice.

What was surprising was the delicious flat bread we ordered for room service. Wanted a quick late night snack so ordered the flat bread. It was promptly delivered for under $10. What a deal. The flat bread was crispy on the outside and chewy inside just like great flat bread should be. It was topped with melty mozzarella & fresh spinach. Definitely hit the spot. Delicious!

26/07/14 | Link | Rating: 4.0
270. Barbara V.
This hotel does have a wakeup call at 7am everyday with protestors and bullhorns. This has been going on since January. Ridiculous! Zero customer service or respect for their employees. Your neighbors over at AVA don't need to suffer the consequences for your poor management.

29/04/15 | Link | Rating: 1.0
271. Bogard C.
Breakfast service is ...... Um, um,wait, wait and oh there was no service.
They were just way too busy in the morning to handle take care of us - twice!!
I was told to eat their crappy breakfast buffet $22 for faster service.
Who charges  $22 for breakfast when they don't even have ham.
Breakfast buffet has only scramble egg, thin sausages and thin bacons.
We were the "wait ers" for spoons, water and coffee.
We went there 3 x!! And we will never ever be back there, EVER!!
We are going to Omni for breakfast which cost $25 but it's way, way better food and top notch service!!

14/03/15 | Link | Rating: 1.0
272. Tatiana Y.
Pretty pricey for small room, but guess you are paying for view. Breakfast pretty different , and again, pricey...  Enjoyed ride at nite in bad parts of L A!!!!!!

02/04/15 | Link | Rating: 4.0
273. Steve A.
While the hotel was nice, it was really worn out and in need of a rehab. It seems to have many "needs" and with the traffic they have, it may take time. Things just look old and dated. Decent price but not flashy by any means. Will stick with Marriott's.

31/03/15 | Link | Rating: 3.0
274. Justin H.
Do you want to be waken by construction noises at 7am? How about the local union protest yelling thru their loud speaker? Pretty much if you don't value your sleep, book your stay here. Location is terrible.

15/05/15 | Link | Rating: 1.0
275. Kathy L.
Pre-Contiki hotel for a few nights- that started well with a cute choc chip cookie on arrival. Got super excited reading about it on their hotel website lol it didn't disappoint. Shared a room with a friend on a beautiful cloud bed and got the room service which was lovely for her birthday. Recommend. Good room- with a handy safe to lock our electronics, TV though we didn't need it. Clean, which was fantastic and a lovely full line of Citron bath products by Crabtree & Evelyn in the bathroom.

Enjoyed the Asian-fusion decor theme and the lobby is beautiful- like a fancy Asian restaurant with comfortable chairs and couches. The interior design is well on point. Staff were great when we were trying to book fun stuff to fill our days and to get around from their downtown L.A. base. Cool rooftop bar with a Japanese water-style garden that is lovely to wander around.

Decent hotel

13/03/15 | Link | Rating: 4.0
276. Ceecee M.
Stay away!!!! Stay away!!!! Stay away!!!! Stay away!!!! Stay away!!!! Stay away!!!! Stay away!!!! Stay away!!!! Stay away!!!! Stay away!!!!

Protestors woke us up at 7am. Not what you want on your vacation.

You have so many other options available in DT.... Don't come here!

20/05/15 | Link | Rating: 1.0
277. Tati R.
Smooth check-in and the cookie never disappoints. Stayed a couple nights to celebrate some good things and a show at the Regent theater. Easy walk to the venue, you walk past a couple bums but nothing crazy. The next day we were able to walk around little Tokyo and Arts District.

Bed was comfy with a good amount of pillows. Easy in & out self parking. Room comes with a mini fridge! No pool but a quaint little Asian garden overlooking the city.

Overall a satisfying hotel, will stay here again.

22/03/15 | Link | Rating: 4.0
278. roger m.
The bartenders in the hotel lobby have been awesome over the years. My partner and I come work here from time to time and the staff has always been incredibly nice. Good people.

The only peeve is the background music. It probably doesn't even need to be there. It's always on some soulless modern dentist office jazz playlist. If it was real jazz I would be down, but this shit drives us crazy. Just turn it off. Or lower the volume :)

07/05/15 | Link | Rating: 3.0
279. Carol L.
Staying at the Doubletree for our "Stay-cation Anniversary Weekend" in DTLA! This  used to be a Japanese hotel that got bought out and turned into a Doubletree, so it has the standards of an upper- middle class hotel chain, but the quaintness of a boutique hotel. Very clean spacious rooms, courteous concierge (warm cookie for each guest with check-in), beautiful Japanese Garden that would be perfect for wedding reception. It's walking distance to all the eateries and shopping in Little Tokyo, so plenty of choices to dine.

With its beautiful Asian-themed garden, I would love for this hotel to maybe sponsor / host more Asian artists/ chefs (local or international) in small soirée or outdoor performances in the summer. It's a small space, but it would be such a great venue for summer events like Getty Center's Saturdays Off the 405 or even the Fusion Fridays at USC Pacific Asia Museum.

26/04/15 | Link | Rating: 4.0