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Hilton Los Angeles Airport in Los Angeles, CA

Hilton Los Angeles Airport in Los Angeles, CA

Specialties

The Hilton Los Angeles Airport hotel offers the uncompromising accommodations and services of a luxury hotel. Our property is located just a quarter mile from Los Angeles International Airport (LAX) in sunny Los Angeles, California.

In addition to an ideal location, the Hilton Los Angeles Airport has all of the resources and amenities necessary to ensure your stay is a success. High speed internet and a 24-Hour, Self-service business center for our business travelers; a great pool deck, 24-hour fitness center, and access to a local trolley and tours for those vacationing; and even special pet- friendly accommodations for our guests accompanied by their four-legged friends. Pick up our complimentary 24-hour airport shuttle from LAX (it runs every 15-20 minutes!) and pay us a visit.

 

Company Info:

Rating: 2.93

Address: 5711 W Century Blvd, Los Angeles, CA, 90045
  • Mon: 6:00 am - 5:30 am
  • Tue: 6:00 am - 5:30 am
  • Wed: 6:00 am - 5:30 am
  • Thu: 6:00 am - 5:30 am
  • Fri: 6:00 am - 5:30 am
  • Sat: 6:00 am - 5:30 am
  • Sun: 6:00 am - 5:30 am

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Comments (333):

1. Angie R.
I was looking to park here because of the covered parking and the valet service. Plus I figured it was the Hilton, how could I go wrong. Well here is how. I started this debacle with a simple question. When I tried reaching anyone at the Hilton valet or front desk, I was put on hold for five and ten minutes at a time, hung up on, transferred to the wrong place, and when I finally asked for a manager, I was hung up on again. When I finally got hold of a manager, I had made more than fifteen calls just to get to this point. When I spoke to the manager, I was furious and told her about the happenings and explained that I was going to take my business elsewhere. She expressed her apologies and told me that she would take care of my reservations due to the problems I had. So then I stayed. Big mistake!!! When my boyfriend came to pick up the car, no one anywhere knew about the arrangements with the manager and now the manager is saying that she never said anything about taking care of the payment. What else does taking care of the reservation mean?
Bottom Line:
I had to take care of this mess from 3000 miles away and it interrupted my lovely Christmas Holiday. I have been trying to get a hold of the same manager to resolve the issue now that I am home and she is not responding back to me.

AWFUL CUSTOMER SERVICE!!! GO TO PARK AND FLY. CHEAPER AND BETTER CUSTOMER SERVICE!!!!

11/01/09 | Link | Rating: 1.0
2. Nikki L.
We decided to stay at the Hilton Hotel in Los Angeles right by the LAX airport because of its location and recommendation. But, our first impression of the hotel was not a good one as they failed to send a shuttle to the airport to pick us up despite numerous calls to the front desk describing our distress. Finally, we opted for a taxi, which charged $20, and we got to the hotel. The room was clean and nice with plenty of very small pillows (we prefer larger so we can both rest our head on the same pillow). The garage was like a dungeon and driving down it was like driving into the depths of hell. My girlfriend drove herself down and when she was by herself felt unsafe. The lobby was nice and there were many holiday decorations as we were there a few days after Christmas. The location of the hotel had very little to offer within walking distance so you'll need to drive to enjoy fine dining. The staff was friendly and didn't give us any problems and the room service was prompt and tasted fine. It was also 24 hour service which was a plus and we enjoy a late dinner a midnight. Over all, there were many inconviences involved with our stay that the hotel could have saved us from. I would be hesitant in recommending this hotel to friends and would probably advise that they seek better accommodations in that area. There is a lot to choose from.

06/01/09 | Link | Rating: 2.0
3. Inessa N.
I have not stayed in a Hilton and I did not stay at this one. I am writing a review in regards to the Conscious Life Expo that was held this past weekend at this location. I have no serious issues or quarrels with the Hotel itself except for the minor inconvenience of being bombarded by uninformed labor protesters in front of the hotel upon my arrival to the Expo. One there were not that many of them at the demonstration and two these people have been in a labor dispute with the hotel for 3 years and they hand me a flyer with no information on why they are in the dispute and why I should care and listen to them. Hint if you plan on protesting you might want to think it through and provide passers by with a little more information instead of yelling at people and telling them not to go into the hotel really not very convincing and it pissed me off more then anything. I am all for demonstrations and the right to practice democracy when it is planned and organized. Regardless of the protesters the Expo itself was fantastic and I got to hear and see all the speakers that interested me. The best and by far my favorite was the keynote speaker David Wilcox very charismatic, had loads of new information and he makes me want to come back for more. Unfortunately I could not be here for Monday's talk (because of work) which is longer and will have a Q&A portion. I will definitely be coming back for next years expo wherever it might be.

16/02/09 | Link | Rating: 4.0
4. Ryan W.
For a convenient place to stay near LAX, the Hilton is a good choice.  It's convenient to the airport terminal and has a shuttle that runs every 20 minutes 24 hours a day.  The rooms are a nice size, although the bathrooms are a litle small.  But it has all the amenities a business traveller needs: desk, internet access, comfy bed, etc.  The VIP lounge on the 16th floor is nice if you have Hilton HHonors VIP status - free cookies in the evening and other snacks at beverages at other times during the day.  Granted, it's not a resort quality hotel, or in a location that you would stay if you're visiting LA for leisure, but for an airport-friendly hotel, it does a pretty good job and I'd recommend.

23/02/08 | Link | Rating: 4.0
5. Hannah J.
pros:

-very nice and comfortable room and bed
-nice view
-very clean
-staff was relatively nice
-convenient location
-quiet

cons:
-parking was super expensive ($20/day) and that charge was not made clear before we made the reservation
-you are required to park in front of the hotel somehow (near the valet) before you park underground, so that you can get your permit...not clear at all
-hot tubs were lukewarm...blech!

overall, i'd definitely stay here again but i'd find somewhere else to park!

30/11/10 | Link | Rating: 4.0
6. Denise G.
No working WIFI!  No free WIFI!  The Best Western Barstow in the same parking lot as a trailer park had free WIFI.  The fee for WIFI is just under $5 for one hour and I could not log on.  I had to call the front desk, who transfered me to a computer help line.  After talking with the help guy for 10 minutes, he got me online.  He was very smart for a help line guy. In addition, they were doing construction on my floor early in the morning. Loud hammering and the workers were talking very loud.  When I opened the door, I saw that the carpet was replaced with plywood.  I complained and got two breakfast buffet passes and the option of moving to another room.  Very close to the airport and the price was right.  Over all nice clean hotel.  Won't stay there again, cause in LA there are too many better options.

31/01/08 | Link | Rating: 2.0
7. Stella H.
The entrance and lobby are very nice and grand. The valet didn't appreciate us leaving our car in the driveway while we went to check  but it's not like he was actually running over to help us either. Then registration was tucked away in the back so it was a little difficult to find. The long hallways reminded us of Vegas hotels. Rooms were large but a little shabby on the Executive floors. My bathroom was really dim and cramped; you couldn't get to the bathtub (and rack of towels) without closing the door, and the bathtub water faucet worked oddly like an oven burner control. Seems like they spent a lot of money on the lobby and less on the rooms.

We got complimentary breakfast in the Tower Lounge which had an oh so lovely view of LAX. There is a shuttle to the airport that comes every 15-20 minutes but it was very crowded and some people were turned away on the Wednesday morning that I was there. And then if you don't tell the driver your airline, he'll most likely miss your terminal stop since he doesn't stop at all of the terminals.

20/12/06 | Link | Rating: 3.0
8. Patrick M.
One of the most comfortable beds we've ever slept in.  Great location for hitting all the attractions and an affordable price.

01/02/09 | Link | Rating: 4.0
9. Stan A.
The LAX Hilton is what it is, a hotel by an airport. It's not a resort.  There's not a whole lot to do. It's designed for business folks going to conventions, or stuck between flights. Sometimes there's a wedding or two. They have a nice bar and a fancy Italian restaurant, and a bistro that's open 24/7. If you want entertainment, or a "resort experience" this isn't for you. It is a nice place, but by the airport.

08/06/09 | Link | Rating: 3.0
10. Melissa E.
Nickle and dime central! We are Hilton honors members so we usually get free wifi in the room. Not at this Hilton! Not only did we have to pay, we were required to pay per DEVICE not per room. Room service was the most expensive I've paid at any hotel. $17 for continental breakfast then they just bring me dry toast as my "freshly baked pastry". My husbands eggs were not even cooked, he got bacon instead of turkey sausage as requested. No sugar provided with their oatmeal. Iced tea was old and disgusting. $32 for valet (more expensive than that of even nice vacation resorts). I guess they figure people who stay here are usually on the company dime so they can over charge and under serve. I  wouldn't stay here if I didn't have to. The room service guys & valet guys were very friendly. Front desk lady was not!!!!  I give it 3 stars because it was clean and comfortable but lacking in areas where other Hilton's do not.

29/07/12 | Link | Rating: 3.0
11. Laynah N.
very disappointed with this place. it doesn't even deserve to be called the hilton. parking is in the back of the building. there were two entrances in the back one main one and another on the side. i was assuming we can take the side and we did. the elevator inside looked like i was in a zombie movie. hallways were quiet but i noticed on our way out later on that night there were people playing rap music on their phones. for a minute there i felt like i was going to a hotel party in oakland. i feel like i've never left the town. to make matters worst, it just so happens that different organizations of some tournament of roses, so the place was packed with a lot of people. some were holding loud obnoxious conversations and i felt like i was in a KFC. i'm not racist but i expect people to have a little class and know where they're at.
our room which me and my friends stayed at was horrible. i've gotten bit by god knows what and i wake up to itchy arms and legs. when we look to our window, we noticed there wasn't anything to hold anyone back if they decided to jump out the window. it was a room calling for a suicide. the bathroom had no fan and of course we came to LA to try yummy food so you know we was eating a lot. Followed by everyone of us unloading fat loads. lOl. yeh i'm gross. but it's the truth, when you gotta go, you gotta go. i myself had to use the ghetto ass method and ran hot water to kill the smell. mind you LA water sucks ass so that didn't make my trip any better but i can't blame hilton for that one. bottom line, i HATE THIS PLACE.

16/01/11 | Link | Rating: 1.0
12. Sirinda S.
The only reason I stay here is because they host a ballroom competition every year.  The rooms have a very industrial, dorm-like feel.  For a Hilton, it's very underwhelming and you can tell they're trying to cost operating costs by getting rid of the little necessities/luxuries.   They didn't provide a shower mat so the tub was a bit slippery.  They also only provided two  large towels even though we had requested extra towels during check-in.  You can definitely tell that they're trying to cut costs.  The 3rd floor rooms are kind of cool in that you have sliding doors that open out to a large communal patio area.  However, the area is also directly above the main ballroom so if there's an event involving music, it can be quite loud in your room.  The elevator situation is always frustrating.  It can be a long wait for an elevator and they're often really crowded.  It seems like they just don't have enough elevators for their capacity.  The elevators from the parking garage to the hotel are also really, really slow and it seems like one of them is always closed due to maintenance.  The gate arm at the entrance for the self-park garage is also kind of messed up.  The gate will close and a loud alarm will sound, indicating that your car is too tall to enter the garage, but if you're in a car that's a 4runner height or shorter, you'll be OK.  Just wait for the gate arm to go back up and then enter the garage.

09/05/11 | Link | Rating: 2.0
13. andrea s.
My dad and I stayed here during my vacation. I am a frequent traveler and he isn't so I can give you two opinions in one.
First of all, it's a Hilton so nothing is going to be cheap so know it and deal with it.there were a lot of amenities such as a 24 hour business center,a pool with four jacuzzis, and more but I didn't indulge. It's not a resort so I spent most of my time outside of the hotel.
The lobby is phenomenal and the airport shuttle runs often. It shres with another hotel so it fills up quick.
There are four eateries in the hotel,two being open 24 hours but we decided to eat out. There are a Denny's, McDonald's,Carl's Jr, and Burger King around the hotel within walking distance. There are city buses in front of the hotel to take you anywhere you need to go including a 3 dollar trolley that takes you to the beach.
Parking was pricy (18 for self parking),but you get in and out privileges.
The staff was very nice and everyone greeted us with a smile. There was not one time I came down to the lobby and someone wasn't either vacuuming or cleaning the glass doors.
The bed was comfortable, there is a free USA today in the halls, and there were no bugs.
As a frequent traveller, I'm pretty low maintenance. As long as there's a clean bed and a shower and convenient then I'm happy. This place is highly recommended.

24/10/09 | Link | Rating: 4.0
14. Tina T.
because of hurricane irene and whatnot our flight from LAX to JFK was cancelled and the earliest flight we could get was three days later. had to book an airport quick and read some reviews and eventually settled on this hotel. i figured, the hilton couldn't be that bad right?

pros: gorgeous lobby. great staff. really close to the airport. rooms were clean.

cons: rooms were REALLY outdated (especially when compared with the lobby). elevators were from the STONE AGE. key cards always became deactivated. have to pay for wifi per each device.

for the money i would've expected a little more from the actual rooms themselves but it is what it is. we needed something on the fly and trusted in the hilton brand. the food in the hotel was pretty standard nothing too special.

31/08/11 | Link | Rating: 3.0
15. Michelle P.
I don't have a problem saving a buck or two (or often more) and so it's rare that I get to stay in fancier hotels. I have done it a handful or so times, but typically keep to Holiday Inn's or the like to leave more money for fun times outside of the room. So, when given the chance to meet up and spend a free evening at the Hilton, of course I said yes and of course I was thinking it was a higher end hotel. Call me naive maybe.

My first introduction to the hotel wasn't in the good graces of the lovely lobby, but rather in the sad and desolate levels of the parking structure. I didn't find any easily directed self parking signs, but the valet was kind enough to point me in the right direction. When you enter the structure you find a ticketing machine with signs posted all over that it is an automated system and no personnel work it upon exit. Once you've secured your entry you have to go down 4 levels before you can even begin to park... and it goes as far as 6 all together. I'm sorry, what? As a guest I can't park until the 4th level? Are there really 3 levels worth of valet parking needed? Alright. Fine. Whatever. After parking my car, I walked over to the elevator and proceeded to wait. And wait. And wait some more. I waited so long that a guy who'd pulled into the level as I was walking away from my car to the elevator had had enough time to drive around to the other side, park his car and walk over to where I was waiting. The elevator just wasn't coming. I looked around for stairs... couldn't see any and I was dreading the thought of having to walk up 3 parking levels to get in. It was only after I pushed the down button that one of the 3 lifts arrived.

Finally I spilled out into the lobby... well, sort of. You arrive at this spot that doesn't allow you to really see anything but a wall. After you walk around a bit you'll find the rest of the lobby, check in to your right, spacious lobby with chandelier, restaurants, cafe, bar and a souvenir shop as well. Downstairs is the work out room, appearing well equipped and stocked with a TV as too. The escalators had stopped working in the 5 minutes it took us to walk around and see all this, as well as browse the menus at the two eateries. So, that was the second thing not working properly.

Immediately upon entering the room you're reminded that you are super close to LAX with the lovely and overwhelming stale smell of an airplane bathroom. You know that smell I'm talking about? Like sour urine, metal and acidic air freshener? The entire room smelled that way. It appeared okay on the surface, but was disappointing overall. The room is small, two full size beds, a desk, a TV, etc... all the basics. The pillows on the bed are great and you get plenty of them. A nice down comforter and the bed is soft, but seemingly too soft and with a sag towards the head of it. The bathroom is nothing special and smelled to me as if it hadn't been cleaned after someone might have urinated in it. You're only given 2 towels, but are granted 4 hand towels and 4 washcloths. Your basic toiletries are there as well as a hair dryer that isn't half bad. One major flaw in the bathroom... no ventilation fan. What about when you're taking that steaming hot shower? Or better, yet, you've got to spend some alone time in the toilet? You want ventilation baby!  For some reason the phone was uncooperative with dialing out long distance, though the front desk claimed it was the number and not the phone.  We've already seen the track record on things not working here.

Pop down to the bar for a night cap, but if you're in a hotel with 400 other people who's flight has just been cancelled, you're going to find it busy. For $40 a pop we had Korbel... the same stuff you can buy for $8.99 at Costco. Our glasses were spotted, dirty and sub par to what I expect when I'm having Champagne. There are mixed peanut treats if you like and feel brave to share in someone elses hand dippings. After contemplating to eat at either the Italian restaurant or the bar, we settled on the bar due to the more casual and fun atmosphere. Our tipsy states might have been the reason we thought it was fun, but who knows? Mind you, there are actual price differences between the two places for the same foods, by at least $2-$3. Weird. We enjoyed the mozzarella caprese and lobster ravioli. Both were quite good. And, the bartender took care to pour our drinks as we got low and validated my parking... however, for some reason that parking validation didn't work the next day. I think it's BS when you have to pay $18 to park in a place you stayed at... no matter if I'm paying the bill or an airline is.

On the upside, the staff was friendly all the way around. Oh, wait, there was that one woman at breakfast who wasn't quite so friendly, but everyone else was. The breakfast buffet left MUCH to be desired in my opinion but you can order off of the menu, so that's what I'd recommend.

20/01/09 | Link | Rating: 2.0
16. h t.
DANGEROUS - HOMELESS GUY GOT ON ELEVATOR WITH MY TEENAGE DAUGHTER!   On Christmas eve at 9:00 PM - our family returned to hotel. My teenage daughter ran ahead to use bathroom in our room. She later told me that as door was closing a guy got onto the elevator. I (the father) did not see this happen. The rest of the family got on another elevator and went up to room. As we walked down the hallway to our room, this guy passed us heading back to the elevator. I had seen this guy on Century Boulevard - red jacket, backpack - walk in front of our car as we drove to the Hilton 30 minutes earlier. My daughter must have ran to the room - to use the bathroom and the room door closed behind her. We went to room and I asked my daughter what had happened. She was somewhat oblivous - her danger radar did not kick in. After we talked, she now knows. HE HAD FOLLOWED MY DAUGHTER TO OUR ROOM. A very scary lesson - to get out of an elevator if she is the only one it and someone gets in. I reported the incident to the Hilton manager the next day. What did they do? Nothing - they said someone was supposed to be watching the door. The next night - I saw no security. They need to lock the elevators and front door at night - and open only with a room key. Like at all other quality hotels.

30/12/12 | Link | Rating: 2.0
17. Christa E.
This review is for the bar/bartenders only and valet.  I needed to pick up a friend from the airport and the flight was delayed so I had about 45 minutes to kill.  Tried out the marriot first and they wanted $26 for 3 hrs to park so i said eff that and went to the Hilton...told the valet we were going to the bar and would only be there an hour or so he said it was $10(that seemed a lot more reasonable) ok no biggie.  So we go to the empty bar and order some beers and watched the end of the Raider game.  The bartender Mark was very friendly and kept out beers full.  We were only supposed to be there 45 or so and ended up staying 2 hours.  He even gave us a free shot of the new 3 olives cake flavored vodka. (it was the best thing ive ever tasted btw).  He gave us a validation for valet for 3 free hours so we left happy and buzzed.  Will def go here again if I need to pick up friends and Im early again.  Cant beat their hospitality!!

10/10/11 | Link | Rating: 5.0
18. Kaaren D.
Just went here for a Christmas dance party with the Arthur Murray crew.  I have been here before for dance events, but never to stay in the hotel.  The venue was very nice in the International Ballroom.  The dance floor was passable (and plenty crowded with all of us wanting to dance).  The sit down dinner included chicken breast rolls stuffed with some cheesy stuffing and a creamy red pepper sauce, served with risotto, and crisp broccoli.  My veg dinner was the usual penne pasta with some broccoli plunked down on top of it, but the sauce was tasty and they did put a tiny bit of cheese on it.  The cheesecake was not great, but then I am very particular.

08/12/08 | Link | Rating: 3.0
19. Ward S.
I stayed here while on a business trip to LA back in November 2009.  A big plus for me was that it is located just down the street from LAX and I had a very early flight out, so that quite obviously made it very convenient.  I had a rental car and it was bothersome to have to park about three to four levels below ground in a very tightly cramped parking space.  My room appeared to be clean - no complaints from that standpoint.  I never had to wait long for an elevator even though it is a very busy hotel.  The hotel has a 24 hour restaurant where I grabbed dinner on my first night in LA.  The food and service was good and not too expensive for a large, business-oriented hotel.  I'd stay there again when I visit LA for business and/or if I had an early flight on my depature from LAX.

04/02/10 | Link | Rating: 4.0
20. Tom Y.
I have stayed in a large number of Hiltons and Hilton brands all across the world, and this one is overall below average.  I stayed here on several different occasions because its the cheapest Hilton on the Westside.  The lobby and the services are nice but I came in at like midnight or 1am once and the valet was like sorry but we don't do it as this hour, WTF??? really? I am in LA and not some po-dung town right?  When I went in there was no one manning the front desk area, I had to wait around for a couple of minutes for someone to come out and take care of my room arrangements.  Oh and even though I am a Diamond member they didn't put me on an executive floor or even tell me where the executive lounge was for breakfast, luckily I had  better experiences here in the past.  And they did give me a later checkout time and extended hours on my parking the garage, either that I needed because I had a meeting to go to the next morning.

08/06/09 | Link | Rating: 3.0
21. monica p.
It is a beautiful, clean, contemporary hotel conveniently located by the LAX Airport.  I experienced excellent customer service.  I love the complimentary breakfast that is available to guests who stay on the 16th or 17th floor.  It is THE BEST experience I've ever had at a hotel.

13/08/11 | Link | Rating: 5.0
22. Lilani E.
My cousin had a HUGE 30th birthday party that she had out at the Harbor House in Marina Del Rey.  Kieran and I didn't want to hassle with having to drive back home so we decided to book a room at the LAX Hilton.

The room was your standard room, over looking the infamous airport and it's pretty not so pretty surroundings.  He went to school out here, as did the bottom half of my high school class, so the area was nothing new or appealing.  It was pretty clean which is a HUGE plus for me.

The breakfast room was pretty cozy, with plenty of tables and a plasma to watch some morning sports.  

The room was about $150-$200...I guess if we weren't from LA, it'd be a completely different story because there are a lot of different restaurants in the area,  but it just felt like a clean, hotel next to LAX.  No ooooooooooooh's or aaaaaaaaaaaaaaaah's whatsoever.

03/04/07 | Link | Rating: 3.0
23. Kirsten O.
Well... what do you expect for a hotel by LAX.  We got in super late around 1-2 am and went to our room.... which REEKED of cigarette smoke.  NO. So, back down we go and ask for a new room.  We get moved up to another floor and this time walked through a huge puddle outside our room.  Well, as long as it wasnt in our room, we were cool with it.  So tired, need sleep, long drive.  The bed was heavenly. So, thats where the 2 stars come from. Parking is way expensive, their food in their cafe is way expensive and lousy.... oh well... I got it on hotwire for $65 a night.  Won't go back though unless I need to.

28/08/09 | Link | Rating: 2.0
24. Annie T.
I went here for an event on a Friday night.  The parking situation is horrible.  I drove around in circles in a very narrow parking lot all the way to the bottom 6th floor looking for a spot, and nothing.  I called the front desk, and they just hung up on me.  I do not know how they accommodate overnight guest, long term airport parking, hertz rental cars and guest that are there for an event in their meeting/ballrooms.  6 floors of parking and there just isn't enough spaces for everyone.

19/02/11 | Link | Rating: 1.0
25. Keith K.
I fly into and out of Burbank, so proximity to Hermosa Beach was more a reason for staying here. The self-check-in is awesome. Service from staff equally great.

Tip: Pay the extra four bucks for valet parking.  Self-parking can sometimes be difficult.

09/07/07 | Link | Rating: 4.0
26. donna t.
Booked and paid through AA airlines.

Cons: The room is clean and spacious, the shower is good. Reasonable price.
Pros: Parking is expensive, $20/day. In stead, we parked at Marriot , valet parking $11/day.

Will stay again

04/05/11 | Link | Rating: 4.0
27. G. B.
Only stayed here one night before flying out in the morning. Room and service was very good. Ate in the Bistro restaurant. The food and service there was excellent. I've just done a modification to this rating. I had an issue with some excessive charges, but the management was so favorably responsive to my complaint, that I'm now giving them a much better rating.

22/03/12 | Link | Rating: 4.0
28. Claire J.
This review is for the LAX parking.

I used to be a big fan of long-term parking here.  It's pretty convenient.  You book online, and when you get to the garage, you just stick in your credit card, park, and get on the shuttle to the airport.  

I've noticed lately, though, that the shuttle buses are very few and far between.  And the ones that do come around are usually really packed.  

Plus, the last time that I parked in the garage, the computer system somehow double charged my credit card.  I have to say, though, when you call them personally, the gal who answers is very polite and nice.  She credited me back my money expeditiously.

Even so, I think that I'm going to look for another place to park that's less hassle.

31/05/11 | Link | Rating: 3.0
29. R J.
I stayed at the Hilton LAX immediately after leaving a lousy hotel and man was it a breath of fresh air.  The hotel staff were polite, professional and super helpful.  The room and furnishings were clean and nice.  Would stay again.

02/10/11 | Link | Rating: 4.0
30. Phoebe M.
Our stay here was great!  The lobby entrance was clean and our room was clean.  The atmosphere was modern.  The bed was extremely comfortable.  I was worried at first because I have a medical condition and didn't have my pillows with me but the pillows were quite comfortable as well!  The customer service was great.  They provided a kiosk where we could check in and print out our boarding passes for free.  Overall, we had a wonderful stay!  The only thing we disliked was the parking fees and the alleys around the parking structure; they were really narrow and tight.  But we would definitely stay here again!

15/11/10 | Link | Rating: 4.0
31. Slt S.
It's a good 3.5 star hotel, considering LAX hotels are not so impressive. Of course parking is expensive and a pain if you do self-parking...I don't believe I've ever had to park so far at a hotel, especially when I paid $17/day to do so, but they do offer a free LAX airport shuttle.

Beds are comfy as is typical of Hilton hotels, noise was not an issue.  I actually enjoyed the food at the cafe...they have a limited menu with pizzas and a few random things, but I tried the chicken teriyaki and loved it...I've even been back a few times just for that teriyaki.

26/05/08 | Link | Rating: 4.0
32. Mahrin K.
Solid hotel that we got at a great deal (paid $90/night). Quiet rooms, extra large and comfortable beds. Very convenient shuttle from LAX. We did not wait long to be checked in and the staff was very nice. Starbucks in the lobby was useful for getting us up early! I would stay here again.

17/12/10 | Link | Rating: 4.0
33. John S.
For LA, this is a NO.

Location: Shuttle that leaves every half-hour makes getting to the hotel from LAX very easy. The hotel is located in Inglewood, so renting a car is a must, even if you don't plan to go far. There was a homeless guy who accosted me right in front of the hotel, so I didn't really feel comfortable walking around outside afterwards. I guess it's not really the hotel's fault, but just realize the hotel isn't located in Bel Air.

Check- In: Quick and my preferences were honored.  

Room: The rooms were OLD, but clean. Room still had a tube tv.

Special Note: As I think every other review has mentioned, there was a LOT of elevator drama. Even early in the morning, all the elevators were either full or broken, if they even came at all.    

Bottom Line: I'd never stay here again, even if it were free.

24/06/11 | Link | Rating: 1.0
34. Bruce L.
Stayed here once last year. Pretty much all you would expect from the Hilton brand including the overpriced parking fee of $23 per night. And as you would expect, internet was not free as well, they charge you $15 for that. Area near the LAX can be very sketchy at night, would not recommend traveling without a car at all. Room was in good condition although it was a little bit small. Overall, it was a slightly above average stay I would say.

14/07/11 | Link | Rating: 4.0
35. Brian S.
Like a good pair of pants, comfortable with nice ballroom. Went for a formal party. Although we didn't stay overnight I got some peaks into the rooms and they were very nice. The driveway was a mess and I felt like I was in a busy Indian city trying to work my way through to the parking garage. Downstairs was kind of crazy too with lots of ins and outs. The food and the service in their ballroom was decent. I wasn't blown away by anything but nothing put me off either.

20/07/10 | Link | Rating: 4.0
36. Maribeth E.
The best Hilton hotel food I've ever had. That's not the only one stays at a hotel, however.
My room was very typical Hilton, except my bathroom was tiny. I only shut the door when I was in the shower, because I had to shut the door to get to the shower. If I would have shut the door any other time I was in there, I probably would have had an claustrophobia induced anxiety attack.
My bed was and room were clean. My room felt moist when I arrived. The air was on 65 so I tried to turn it up to 74. The heat turned on. Strange. I figured the a/c would just turn off and kick back on when it got too warm. Luckily I was only in my room to sleep and get ready, so I just piled on the blankets.
The room had an iPod jack and coffee maker. It also had and old giant fat TV that's picture was fuzzy.
I was here for a training workshop and the facilities were perfect for such. There were many meeting room and all of them were able to be adjusted for our meals or training needs.
A great place to hold a conference or meeting. It's right next to the airport and the free shuttle runs every 20 minutes. Great facility for business, not recommended for pleasure.

18/04/11 | Link | Rating: 3.0
37. Charlie B.
The rooms here are nice, the beds are clean and very comfortable. I can't comment much on the price because the company I work for pays for my stay, but the gym is spacious and clean and Carl's jr. is right next door. You'll want to hit up that CJs because the bar food is bar food and the restaurant buffet is pretty pathetic. Room service is, of course, out of the question unless you're cool with burning money.

In my experience the hot tub/pool area is a bit creepy because you're surrounded by windows.

13/04/10 | Link | Rating: 3.0
38. paul l.
This place is nice!  They have renovated. the last time i was here it was falling apart. nice move hilton.  The rooms are clean and modern.  you can tell it is an old hotel that's gotten a facelift, but honestly, its nicer than most of its neighbors.  also, there is a public parking lot (not the hilton one) right next door and they will only charge 10 bucks a night.  a steal for hotel parking near lax.  anyway, this is a nice place, you should give it a shot!

21/05/10 | Link | Rating: 4.0
39. Nick M.
One word... PARKING!!!! Everything else about the hotel would have given it a solid 3 star.

This is a nice hotel. Nice and clean. The rooms were good, not great but still nice. The lobby was nice and clean. Also their international breakfast buffet was nice but way overpriced.

Ok back to the parking. The parking is underground underneath the hotel. You have to pay 18 dollars a night for parking, which is high in my mind.

My experience: When we arrive we checking in normally and paid for our parking. (Hint... if you are not going to move your car during you stay, you might want to try the parking "spot" next door) So we travel down.. down and deeper down into the parking garage. Finally we found a spot.  Well later on that evening we went out to see a movie. When we arrive back to the parking garage of hell we couldn't find a single spot!!! I drove up and down all the garage levels for over 45 minutes and found nothing!! At this point the wife talked to the manager. They told us to park in the rental car spot. So finally after 45 minutes we had a spot. The only good news is we complained about the parking and got 40 dollars of free breakfast.

Overall good hotel, parking lot of doom!!! Beware.

26/06/09 | Link | Rating: 2.0
40. Dave L.
Good hotel that is very convenient to the airport.  I have stayed here for a couple of business trips recently.

Room quality is good, and the workers are friendly and helpful.

The cafe and bar are over-priced (to be expected) so its worth it to leave for eating + drinking.  The marriot bar (within walking distance) has some sort of deal with a local brewery and has a better selection plus a beer "sampler" option.

The gym is somewhat small, but the treadmills have personal TVs (bring headphones) which is a nice plus.

15/06/08 | Link | Rating: 3.0
41. Danny K.
Between 150 and 350 for a room. Add 17 dollars for self parking. Add 20 dollars for Valet Parking. Add 12.50 for Internet daily.

The rooms are typical Hilton. Comfy beds and peaceful decor. If you get a high enough room, you can see a blanket of smog covering LA. How scenic.

You can definitely hear the airplanes. If you don't sleep well, this place isn't for you. The glass is thick but you when a jet is taking off about 100 yards from you, there seems to be no way to avoid the noise.

The restaurants around the place include Burger King, McDonalds, In-N-Out, and other fast food joints. There's a Persian/Italian restaurant called Par's about a mile away though, so if you are Iranian, reading this, and craving some kabob, this hotel may be for you.

The parking is a pain in the butt. You have to drive in circles about 100 times before you get to a level low enough to not be considered valet. Its quite a hassle and doesn't make for a quick getaway when you want to leave.

Hotel/Airport shuttle is 24 hours and leaves every 15 minutes from the front.

29/09/08 | Link | Rating: 3.0
42. Danielle T.
For an airport hotel, I thought the Hilton LAX was pretty nice. The lobby is a lot nicer than it needs to be and that's because it used to be a big convention hotel but as the bellhop told us, since the internet changed the need for conferences, it's hardly used for that. They DO have an annual ballroom dancing competition here which I guess means they have a nice ballroom?

Anyway, we only stayed here overnight because our flight was canceled and American put us up here. I would not recommend leisure travelers stay here because it's near the airport but the airport is not in a great area (Inglewood). Our room was very clean, bathroom was small but not tiny, and the furnishings were in good condition. For those complaining their room was 70s or 80s style, perhaps I lucked out and got a 90s or 00s redecorated room. It's definitely not as nice as the Hilton New York in NYC on 6th Avenue (where I've stayed a number of times) but for an airport hotel, it's nice.

We ate one meal at the Cafe - meat lasagna that was actually pretty good and a generous portion - and breakfast at the buffet place. It was $20 per adult but I saw a sign for a $10/15 special at the registration desk so ask for that. The breakfast selection was ok. We mainly decided to go for it instead of a la carte bkfst because coffee was $4 and most entrees were $10-15 so we figured the buffet was a better deal. Our 3 year old daughter got the silver dollar pancakes from their kids menu. I think it was $5-6 which is decent but they were not silver dollar size (not nitpicking, just an observation).

There's a pool on the 3rd floor and a 24 hour gym. And of course the free airport shuttle.

For business travelers, this is a convenient and classy hotel. When I was an executive assistant, I booked my Vice President boss here whenever he stayed in LA so it must have been good by his standards too because he was picky.

04/07/09 | Link | Rating: 4.0
43. Allison K.
Was shipped here by American Airlines when I missed my connection home and had to crash in LA.  I was tired, grumpy and annoyed and the lady behind the desk was perky, happy and ready to make me pleasantly-surprised.  My friend had picked me up from LAX to hang with me for a bit and had a small dog.  "No problem!  I'll get you a room on the 3rd floor with the patio so you can hang out there.  Here's a free-parking pass for her car."  It's so nice not having to fight when you feel like you've been fighting all day.  To top it off, the bed was amazingly comfy, the in-room coffee was tasty and my shower was high-pressure awesomeness.  The shuttle to the airport the next morning took all of 10 minutes which was also much appreciated.

21/08/10 | Link | Rating: 4.0
44. Larry T.
This hotel is super busy with a high daily turnover rate and travelers from all over the world. My kids loved the fact that they could watch airplanes take off at all hours of the day and the pool. I didn't really care for the parking fees. Everything felt old in our room but we got a decent deal from an online site so it really didn't matter. I feel bad for those who have to pay full price for a room here.

12/09/11 | Link | Rating: 3.0
45. Michele D.
For my last night in my beloved CA, I stayed where I always stay when I am due to travel in / out of LAX.

Upon checking in, I knew I had alot of work to do.  I inquired about the Internet fees and found I'd have to pay, despite my level of membership with  Hilton.  I must've presented a winning case to the man who checked me in, because not only did he hook me up with free access, he gave me a coupon for a free breakfast before in the morning.  Sweeeeet!

This hotel is huge and somewhat eerie; It feels like I'm roaming the halls of the hotel from the Shining.  The halls are long and cavernous and I seem to never run into anyone.  

My room was huge and had my favorite Illy Cafe coffee maker.  The gym is okay; nothing spectacular there, but enough to get the job done and a little more.  The 16th floor lounge has some phenomenal appetizers and desserts for your dining pleasure.  They've got the standard beers and wine at the ready, and I don't recall if hard liquor was served.  

I'm both disappointed and relieved it's not within walking distance of the In-N-Out Burger on Sepulveda, but there are a few things that are close by in case you want to eat somewhere other than the hotel.  

Shuttles to the airport run 24 hours, and pretty much every 15 minutes.

06/12/08 | Link | Rating: 4.0
46. A J.
The lobby of this hotel is beautiful, but the rooms are only average, including the very worn in bathrooms. It is clear that they did a great job on renovating the lobby, but the rooms need to come next.

There was apparently also some problem with the pipes because there was a very loud buzzing sound in my bathroom. Maintenance said they couldnt figure out what it was but think it may have been the pipes. Regardless of what it was, the buzzing was extremely irritating and I am glad it finally stopped, although it did start again when I was going to sleep, but when I closed the door I was able to drown it out enough.

The location is of course convenient to the airport with a free shuttle, but there isn't much around otherwise. So I ordered room service but was not very happy. The salmon was not very good and the rice was very bland. It was also pretty expensive, adding up to $64 for only salad, salom, and iced tea. Room service breakfast was better and I liked the option of having turkey bacon.

The hotel has wireless internet in the rooms for $12.95 which seems to be the going rate these days if it's not free.

13/11/09 | Link | Rating: 3.0
47. R. B.
HORRID HORRID HORRID hotel.

I usually stay at the Marriott next door for my business stays. But due to the recently UFC event, it was sold out and I had the misfortune of being booked into this place. Don't let the nice lobby fool you. This place has not heard the world "remodelled" since the 80's. The corridors are dirty and the rooms are disgusting. The electric sockets were broken and I swear I had gone back in time when going into my room. A CRT TV, what on earth is a CRT TV? Have these people not heard of LCD/Plasma TVs yet? I'm not kidding, there was a CRT TV in my room.

I wish I could post pictures of the broken electrical sockets and the dirty corridors, but Yelp doesn't seem to allow that.

If you're looking at this hotel, skip it and check in right next door, into the Marriott. I guess the Hilton needs all the cash it can get, to finance Paris's next porn movie and bailing her out of prison.

Oh and before I forget NO FREE WIFI. This place charges $5.95 an hour, yes $5.95 an hour for WiFi. Who runs this place? A caveman stuck in the 80's?

13/11/11 | Link | Rating: 1.0
48. Derrick D.
The hotel lobby is misleading as to the rest of the hotel.  The lobby is grand with a bunch of fancy eating areas and cafe... nice and bright and even a semi grand staircase.

However the rooms have a lot of room for improvement.

It's obvious that the rooms are old and have been renovated in recent years.  The bathroom is extremely small, and you'll notice all the extra space in the "entry" to the room which could have easily been used for my bathroom space.  I summarize the bathroom like this:  when you open the bathroom door it blocks more than half of the bathtub.  Likewise, there isn't even room for a bathmat on the ground.  If you do put it down, then it'll only get pushed around by the door when opening and closing.

-TV is an older Philips tube.
-Thermostat is really old, but it works.
-Some rooms have refrigerators, some do not.
-Electrical outlets can be found at the desk and the nightstand on the sides of the lamps.
-No wired internet access, only wireless (sometimes I like to use wired because it's more reliable than the wireless signal)

Overall, I feel like this hotel is disappointing... but at the same time you get the comfort of knowing it's a Hilton and therefore I rather stay here than anywhere else.

29/12/09 | Link | Rating: 3.0
49. Darin F.
Food pretty much sucked for 3 days here. Ok, breakfast was alright but c'mon who messes up breakfast.. Overpriced, undercooked was the theme.

24/06/11 | Link | Rating: 2.0
50. Jonny S.
This hotel is close to the airport, but that's really the only thing that helps it earn its high price.  Not a bad hotel, just kind of underwhelming.  The valets, bellhops, and other staff are all very friendly and helpful.  The facilities could use some work though.  The rooms are a little dated (a tube television at a $200 per night hotel?) and the climate control was off (we could only make it hot or freezing).  Everything was clean though, and the bed was comfy.  The pool facility was nice, especially the four separate hot tubs for a little privacy.  We ate one night at the buffet which was just awful.  Salad bar didn't have a lot of choices, the fettuccine was tasteless, while the fried halibut tasted like it was just the frozen Gorton's variety.  One bright spot on the food was the 24 hour café.  They have a smoked chicken salad that was divine.  Next time we'll stay at the Marriott next door.

08/08/11 | Link | Rating: 2.0
51. A K.
Definitely no thrills business travel hotel.
Everything is clean and neat just like most hiltons but this place is definitely showing signs of aging. Not a whole lot to do on the premises (although there was a wrestling convention the night i was in). There is $20 self parking and it's super close to airport although you never hear a single plane so for me all around a good deal but not a hotel for you if you want to actually "experience LA"  you can sorta see the smog filled downtown skyline....

31/01/10 | Link | Rating: 3.0
52. Win F.
no kidding, you gotta pay for $20 for parking overnight !
Well, it is downtown. The parking spares are so tiny and scary if you get used to the parking lot from the bay area.

Room is just okay .

The worst is room service.

Breakfast cost you $17 + tax + $4 room service fee + 18 % tips on top of it for a nasty one ( you could get it at Mcdonald for $5~6 )

Dont pick this if you have other choices

10/10/10 | Link | Rating: 1.0
53. Shennitta H.
So we checked into our hotel room and immediately when we walked in, we smelled this mildew type smell.  It instantly threw me off because there was a big brown stain on the floor.  I was like who the hell cleaned this room.  Not a great first impression at all.  So, we went to complain to the front desk and they gave us a free upgrade yay! It was a much bigger room and it smelled great compared to the other room.  

For this to be the HILTON Hotel, it's not really all it's cracked up to be.  I mean yeah they have Valet parking, but the garage where you have to park is like 4 levels down and I mean it is extremely tight parking. Wow. This is a huge hotel though because our room was on the 17th floor.  But when you look out the window, BAM! All I could see was a view of the entire freakin airport.  Every now and then you would hear a plane but it wasn't so bad because of the sound proof windows.  Also, BIG DISADVANTAGE, its 30 minutes from Hollywood. Don't waste your money here, go to Doubletree, HYATT, or WESTIN.  This Hotel is in desparate need of a makover and you can tell its is really old.

02/11/09 | Link | Rating: 2.0
54. Joshua M.
A resounding so-so.  Sort of grandiose Las Evegas-esque lobby, but the room while clean and adequate was nothing mind blowing.  Here is my list of annoyances:

* $13 internet is retarded
* most hotels have a place to buy medicine and general stuff, this not so much
* 24 hour cafe is way overpriced
* old ass TV

I will say this, the bed was comfortable.

23/01/10 | Link | Rating: 3.0
55. Laura J.
The Hilton LAX Is awesome!!! The clerks are so nice and ready to help and the rooms are spacious and very VERY CLEAN!! If you get a room above the 15th floor you get continental breakfast and a great view. The only drag Is parking but If you can look past that this place Is great!

18/10/11 | Link | Rating: 4.0
56. Tony J.
I have stayed here more than 100 times. I always stay here on my last night before I fly home the next day in the early morning hours, since I live on the east coast. I check into the hotel and drop off my rental car at Avis the evening before. They don't charge for parking in under 30 minutes. I walk from Avis back to the Hilton.I love the corner alcove king bed rooms overlooking the LAX runway.

06/01/12 | Link | Rating: 3.0
57. Eddy A.
for a hilton, i thought this was a pretty crappy hotel.

The lobby was alright..decent and relatively new.

But the rooms were atrocious. The shower was outdated with a one dial turn-thing that looked like 1978. The furnishings in the room were very 1984.  Strange since hilton usually renovates their rooms to keep them contemporary...but this room i got (on the executive floor no less) was a timewarp.  

Fortunately it didn't stink like smoke and old people..and we were there for only one night. so an extra star for at least keeping the digs clean.

Parking...(like all hilton's in LA as it seems) is terrible!

$18 a day and you have to go down 4 floors to get to your parking area! WTF?!?!?!  spaces are also small and tight..not cool when you're stuck between two f-150s!

for the area its in, Hilton should focus more on this hotel since it needs help.  The Sheraton right down the road is a better choice to stay at.

22/06/09 | Link | Rating: 2.0
58. Jack L.
OK, I am impressed with the nice lobby and entrance versus other Hiltons.  My room was nicely appointed but I was upgraded due to my Diamond status.  The executive lounge was too small for a business hotel, as most guests are road warriors like me and have status to get into the lounge.  So please triple the size of the lounge or I may not come back.

14/12/11 | Link | Rating: 3.0
59. Patricia B.
After hearing all these good things about Priceline, I finally decided to give it a try. I used the "name your own price" deal and got a room on the 10th floor for $50 a night. Yes, $50 a night for a 4-star hotel! What a deal.

This Hilton is not as amazing as the other ones but it was very accommodating. Parking was not included though, lame! It was $18 a day (with in and out privileges). There wasn't continental breakfast though but there's a coffee maker in the room.

The lobby was okay, nothing special. The decor was nice. The Bistro is opened 24-hrs. A little overpriced. The front desk staff was quick and efficient. They were extremely nice just like the housekeeping staff.

Pool area was nice. There were 4 hot tubs! Patio/Garden area was nice as well. Quite relaxing.

The room was overall good. We had a room that overlooked the pool area which was nice.

-Pretty spacious
-Comfy beds (lots of pillows)
-Tv included HBO and other channels that played movies
-Bathroom was a bit small

Overall, I was extremely pleased with my stay at the Hilton LAX (and the great deal I got). I would not recommend this hotel to those looking for a relaxing night in because the airport is extremely close and you can hear the airplanes take off/land. However, the noise didn't bother me...and I'm not a heavy sleeper.

10/08/09 | Link | Rating: 4.0
60. Gloria O.
We have stayed here before and were happy with our room and the service. But I'm disappointed with our last stay. We did arrive late about 9:00pm. Checked in with no problem and went up to our room. When I opened the door, the room was full of someone's shopping bags! I quickly closed the door and went back downstairs. How does that happen? I was very concerned,many what if's went thru my mind. They apoligized and gave us another room, where I quickly used both locks. (didn't want it to happen to us). Room was clean, and breakfast was good from the "Cafe". I will stay here again.

12/03/12 | Link | Rating: 3.0
61. Jon B.
I like it. Stayed here after a bummer of a weekend in hte area and it made the trip. got upgraded and the room was great will stay there again next time I am in LA

16/09/11 | Link | Rating: 5.0
62. David C.
First time staying at a Hilton and it was ok. I did not know what to expect. I am not sure what was up with the shower control but I found it odd. I spent a week there and ate downstairs at the Bistro a few nights. The food was more affordable than I expected and the staff was friendly. I am not going to judge all Hilton on this stay. I like the shuttle to the hotel from LAX.

16/07/09 | Link | Rating: 4.0
63. Mcb M.
1) The front desk clerks were very slow. The check in process took 45 mins, which is UNACCEPTABLE. Each time one of the clerks opened the door to the back office room, I saw several other clerks standing back there having personal conversations. Why were they not helping the crowd of people waiting to check in. We had just drove 7 hours and needed to be at an appointment and having to wait for that long, just to check in was absolutely ridiculous.

2) There was a convention at the hotel and area to get onto an elevator was overcrowded with hundreds and hundreds of people getting out of the convention. We waited ANOTHER 20 mins, trying to get into an elevator. I finally found a maintenance worker and asked if they could let some of us take the freight elevator (again, because we were running VERY LATE because of the long wait to check in).

3) The bathroom was tiny. As we were rushing to get ready to leave to our appointment (we were an hour late at this point, we could not both be in the bathroom at the same time. You had to walk in to the bathroom and stand next to the toilet, in order to close the door! Bathroom was way too small.

Overall, our stay at the Hilton LAX hotel was a mess. We were very disappointed, since the expectation of a 4 star hotel is that they know how to deal with large crowds, and we will never stay there again.

16/06/11 | Link | Rating: 1.0
64. Cheryl S.
It's clean. That is my first concern at any hotel I have to stay in, and this one was clean both times I've stayed there. I think I was on one of the recently refurbished floors and it was nice. Good, clean rooms with everything you'd expect at a Hilton. I didn't notice any smoke or smells. So I would actually give the room and the desk staff five stars.
Here's what gets one stars:
The cafe sells Starbucks but it's made from press button-machine and my latte was not just bad, it was undrinkable. I had to walk a block down to the Marriott to get a real coffee.
The restaurant is awful. I'm sorry, there's no other way to say it. We paid $20 bucks for a buffet that had cold, old rice, and cold, old bread, and wait for it... cold, old cookies were the 'delectable desert assortment'. It was actually gross.
Shuttle service. Late. Bad. We were promised it ran every 15 minutes and had to wait 40 minutes for a second one when the first one filled up to quickly. And no one was saying they were sorry. Awful.

24/03/12 | Link | Rating: 3.0
65. Irene P.
I had a 2 day conference here and would give the food 4 stars. Their pastries are top notch, I've never enjoyed a hotel dessert as much as I have here. The room and remainder of the hotel is 3 stars because it's old and needs a lot of upkeep, hotel staff and maid quarters are left open in the hallways for all to see, bathrooms are old and need work. Tables and chairs during the conference were too low, too small, and out dated. This hotel really needs a revamp for their conference centers.

02/05/10 | Link | Rating: 3.0
66. Sara B.
This was a great place to stay.  The beds are unbelievably comfortable and the room is very nice.  The only downside I would say is that there is nothing in walking distance if you wanted to walk somewhere for dinner if you didn't want to eat there; the restaurant in house is expensive.  There is a 24 hour bistro available with coffee, sandwiches and snacks.  Also, parking is 27.00 per night.  The pool is small but nice.  Just a tip, if you have time, take a short drive to Manhattan Beach.  It's a nice  beach town with great restaurants, shopping etc.  OVerall, the hotel is very nice and we were very  pleased.

17/05/13 | Link | Rating: 4.0
67. Rachel M.
Our experience here was excellent! We were on the 3rd floor. Right outside our room, there was a nice little area with tables that we could access through our sliding glass door. Sweet!

The beds were clouds. They were INCREDIBLE. I could sleep there forever. The shuttle was convenient. the hotel is gorgeous. when you walk in, it is just beautiful. bathroom was a bit small, but still nice. we got this room for $65 on priceline. It was definitely what we were hoping for and more. we only stayed for the night, we didnt check out the pool the next day. this rating is mostly for the room itself. ice machine was also far away, not cool.

10/11/10 | Link | Rating: 4.0
68. Daniel C.
It's an airport Hilton. Albeit a remarkably quiet one for its proximity to LAX.

In other words, it's a little down-at-the-heels (though agreeably so for the most part), but the beds are outrageously comfortable - as a frequent business traveler who stays in Hilton properties all the time, it's all about those goddamn beds.

In terms of the amenities, they're roughly what you'd expect from an airport hotel. You won't get strangled to death in the parking garage (though good luck not taking the roof rack off your full-size SUV as you descend the ramps), but you also won't be having a glamorous Hollywood experience. But think about price ($100ish/night midweek doesn't seem unusual), proximity, and pillows.

Also bears mentioning that the people here are very warm and welcoming - I've stayed in much more expensive hotels where the staff wasn't nearly as accommodating and hospitable. And the water pressure is terrific. And, I dunno, if your HHonors level is high enough for them to waive the wireless Internet charges (mine ain't), you probably aren't going to be staying here in the first place.

06/12/10 | Link | Rating: 3.0
69. Risk D.
This hotel is largely defined by its locale - an appendage of LAX with overwhelming noise pollution and refuges from cancelled flights.

I frequented all of the on-site venues offering food: the staff seemed overworked and frenzied; the food was edible and overpriced (or correctly priced for a Hilton catering to a business crowd).

Members of the hotel staff were helpful and accommodating when helping me tackle a wireless internet issue.

29/12/10 | Link | Rating: 2.0
70. Nik T.
location is good in terms of being near the airport.
in this day and age of enhanced security checks for passengers travelling via air, the location is a huge plus point.
there is a free shuttle to and from the airport that runs 24 hours at intervals of 20-25mins.
so for those who are going to rent a car anyway, this can be a good base for exploring los angeles.

the rooms i stayed in was on the executive floor and they were newly renovated.
it also comes with free access to the tower lounge where they serve breakfast, tea, happy hour and supper. you only pay for alcoholic beverages that you consume.
the view from my room and that from the lounge is awesome!
you see the runway of the airport and it can be quite a thrill seeing the planes take off and land.

the room service menu is extensive and runs 24 hours as well.
restaurants in the hotel are decent too.

there's a car rental and ample parking in the hotel for the convenience of those who wish to rent a car.

the staff of the hotel are very friendly and helpful.

the downside of the hotel is also it's location.
although the windows are rather sound proof, you still hear the roar of the engines round the clock.
so if you want the great view you must be prepared for the great rumble too!
the hotel can also be rather busy with groups making this their meeting base before moving off together for overseas flight.

although the rooms are modern looking the bathroom does not look the part.
it is pleasantly utilitarian but can be more modern looking.

as my accommodation was free i would rate it 3.5 stars.
but if you were paying to stay there you would probably think 3 stars.

15/10/07 | Link | Rating: 3.0
71. Matt V.
While this isn't the most thrilling of hotels, it is pretty good at what it offers.  The rooms are always clean, the beds are always comfortable.  The food in both the cafe and the restaurant are both good and reasonably priced.

The one thing that really shines at this hotel are the staff.   I stay here on average 3-4 times a month as part of an airline crew and without fail the staff always go that extra mile.  De'Andre in particular always shines.  He is always happy, professional and on top of things.  After coming in from a long day, it's always refreshing to have things go smoothly, and when I see De'Andre's face, I know it will.

01/12/10 | Link | Rating: 4.0
72. Shilpashree P.
This review is for Hilton Airport Parking only. My overall experience was pleasant.

Reserving:
I reserved my parking spot through airportparkinglax.net about $8/day if you book online and if you walk -in it will be $10/day.  
Per customer service you'll have 2 hours of grace period to pick up your car after your check-out time. However if you check out way too early (Ex: reserved 5 days checked out in 1 day or so) then you'll be charged 2 days' worth fees. Don't depend on the 1-800 calls to this place they are not very responsive. Also note, its for cars only, this spot doesn't accommodate SUVs or bigger vehicles.

Parking:
Easy credit card insert to check-in and check-out of parking lot. Parking spots are really small and quite challenging to find one and park, however I found one and parked with ease as I've a compact car (Civic). Also please note your spot (Ex: 4th floor row A etc) otherwise it's tough to remember when you come back.

Shuttle:
To airport, the shuttle arrived in about 10-12 mins so not much of a wait time. Nice waiting area with glass doors so you won't miss the shuttle plus you can save yourself from the extreme low temperatures outside.
From airport, I started calling the hotel as soon as the flight landed but after 5 times I got hold of them and told I'm waiting for the shuttle. It was about 7-8 mins since the flight landed and I walked to the Courtesy Shuttle area but didn't see the shuttle yet. I saw a 'Parking Spot' shuttle that goes to Century blvd and asked the driver if she can drop me to Hilton, as it was 1 AM and I was so hesitant to wait in the airport. She was kind and drove me to Hilton and I tipped her appropriately. So don't hesitate to ask other shuttle drivers. There are still good people out there ;)

As this is not a luxury but necessity - it works for me and people like me. I definitely recommend this place to my friends and will go there again ;)

22/03/11 | Link | Rating: 4.0
73. Brendan J.
Convenient shuttle from/to the airport.
Modern looking lobby (but dont be fooled), friendly staff that offered me a bigger room. T
he rooms are in need of renovations. Old and cheap looking furniture, in this particular room the bathroom smelled like a sweaty individual/s who previously occupied it. Unacceptable.

16/10/10 | Link | Rating: 2.0
74. Ben H.
Attended Southern California Linux Expo here. Crazy full parking, which only worked out since i got there early. Hotel was clean though facilities a little cramped for the amount of folks attending.
Ate at the 'casual' bistro in the lobby -- food was pretty pricey and menu was a bit unclear (got a cold sandwich not realizing they had hot options) so knocking a star off for that.

13/03/11 | Link | Rating: 3.0
75. Leslie P.
parking is a pain! yes i know it's at LAX airport. you had to drive down a minimum of 4 levels everytime you wanted to go in or out of the hotel. it's very time consuming! also, it's $18 per day to park.

but for the room, we paid $65 per night through hotwire, so it was a good deal! the hotel was nice for being at an airport.

26/02/10 | Link | Rating: 3.0
76. Cheryl K.
Perfect place to stay if u get the suite room has two bathrooms NICE. Cant wait to stay there again. Great bed very comfortable. Highly recommend it. We ordered a pizza from the deli inside the hilton to go and had a nice bottle of wine in our room. Perfect stay and no complaints here, we even go right on the shuttle to the airpot with no problems. The club room was nice for some appetizers and some wine in the evening and in the morning for some continental style breakfast.

22/03/12 | Link | Rating: 5.0
77. Christine H.
Came and stayed here for a conference.  The airport noise didn't bother me as much as I thought it would.  Paid $15 per day to upgrade to the "towers" which supposedly has larger, newer rooms with a private lounge for food and drink.  The room, while large, still had a tiny bathroom.  Amenities were okay.  Bed was decently comfortable although pillows were all too soft--there needs to be firm options.  The lounge, which you had to give your room number to the receptionist to enter, would have mid-day and late-night snacks of cookies, cheese, fruit, veggies, dumplings...basically all sorts of finger foods.  Conveniently located but (obviously) the Beverly Hills Hilton I stayed in last year was nicer.

17/11/11 | Link | Rating: 3.0
78. X X.
Update after using the Hilton LAX for parking over the Christmas holiday.

Docking two stars because it was a disorganized mess.  I had a discounted self-parking reservation through airport-la.com .  I assumed this meant a guaranteed spot.  I drove through the entire structure and there was not one spot open.  There were even idiots who parked their cars outside of the designated spots, which ended up blocking some of the aisles so that no one could drive through.

I swiped my credit card to get out, which was immediately charged the balance of my reservation.  No re-entry.  I took my car to the valet and explained the situation to a manager.  They accepted my car for valet at no extra charge because I held a reservation.  They made note of the situation on my ticket.  The manager assured me that when I returned, I just had to show my confirmation e-mail and the receipt from the ticket-spitter and I would not be charged.

I was expecting to come back to an argument, but to my surprise, the (different) manager took a look at the note attached to my key, made copies of my e-mail confirmation and receipt, and gave me my keys.  No fuss at all!

It looks like the problem was they allowed people to drive in off the street without a reservation.  That left people like me, with a reservation, completely out of luck.  Could have been so easily solved by placing an employee at the entrance to check for reservations.

The other issue was the idiots who decided to park in make-shift spaces, blocking the aisles and even double parking behind other cars.  Hilton ultimately takes the blame for this, but this is just another example of how inconsiderate and rude people can be.  I hope they got towed.

Bottom line: Hilton LAX is a pretty good option for a random trip and I continue to use them even after that experience, but I'll never use them again for the holidays.

12/02/11 | Link | Rating: 2.0
79. Dave D.
This is one of the large, aging hotels along the strip right outside of LAX.  It is a decent property, although it isn't the nicest Hilton out there, and the cost can be kind of high.  If you have a car and don't need to be by the airport, I'd reccomend finding a nice suburban hotel near your destination.  But if you need airport access, this is a decent option.

23/10/10 | Link | Rating: 3.0
80. Natalie S.
When in LA, all I want is convenience, and there is nothing more convenient than a hotel right near LAX. Come on, to do anything in LA requires you to get in a car and drive like 45 minutes. At least at this hotel it's right near the airport and you can quickly hop on the freeway.

If you have VIP status, you getta go to the 16th floor lounge, which looks like it has just been remodeled and is really clean. The staff is really attentive and I love going there for their complimentary continental breakfasts. They have also remodeled the rest of the floors so it's pretty neutral in decor and up with the times.

I agree with Keith K, pay for the valet. It's only a few bucks extra, but so much easier. I just call from my room and my car is ready for me downstairs...

15/03/08 | Link | Rating: 5.0
81. Amanda N.
I'm only giving them two stars because after one night stay here I broke out in Hives and my throat started to swell up. I'm allergic to dust and cat dander so I thought most likely the sheets were dirty. Parking is okay since there is a parking garage but you have to go down atleast 4 levels to get to guest parking. My bf wanted pizza because the picture on the Room Service menu looked handmade and really fresh. So he ordered the 4 cheese pizza and well...I think it's from Costco. It was not good at all. Sorry this location has failed me.

27/01/11 | Link | Rating: 2.0
82. David S.
The best hotel experience ever. Amazing. I stayed in 7025. Ask for it. Be sure to order room service. Fantastic food and service for people on the run. The bartenders were nice too. I stayed for a medical school board exam in Los Angeles. A+

04/08/12 | Link | Rating: 5.0
83. Jack H.
This stay was disappointing. I stayed in 1 room while my Fiancee and her friend stayed in another. Both rooms had bed bugs and fleas and we were all bitten.

We were attending for a conference and they had overfilled the parking garage and everyone was double parked and parked illegally and at times backing out of a driveway after you found out it was blocked was challenging. I scratched my car making a very tough blocked turn which I could not back out of and the response was, it's  self parking and we are not responsible. They made no effort to enforce parking.

While at the conference, in the middle of the lobby I stepped on and killed a cockroach that was over 2 in long. IN THE LOBBY!!! What's it look like behind the scenes?

09/07/12 | Link | Rating: 1.0
84. Kelly G.
Stayed here for work and it was an ok experience. A good place to regroup after a long flight, but not a good location if you're doing business or pleasure in LA. Didn't realize how far this part of LA was from downtown. The cab ride was $50 one way....ugggg. There's not much around to do. I was here for an event held at the hotel, but otherwise wouldn't choose to stay here.

Rooms were nice, especially the bed and the shower, which is key! Enjoy breakfast room service which was good, pricey as it always is for room service, but like I said, not much around to choose from.

I was annoying that I was forced to valet my Parthfinder because it was too tall to park below in the self-park area....never had that problem before! I told the front desk about this issue when I checked in and they didn't hesitate to give me complementary valet parking, which was nice since I wasn't event hinting that that's what I was after. Ok for what it was.

29/04/10 | Link | Rating: 3.0
85. Tiffany K.
Enjoyed my stay at the Hilton LAX! At first, I was a little hesitant since airport hotels can tend to be crappy sometimes. We got a great deal on staying here too - around $70 booked through Hotwire.

The lobby here is pretty nice, and the rooms are as well. We got a room with one king bed, which was pretty spacious. The rooms looked updated, and the bed was REALLY comfortable. However, I did think it was odd that our fridge in the room looked like it was from the 80's. But we didn't use it anyways.

Our room was cool - we stayed on the 3rd floor, and our room had sliding doors into the "garden". it was pretty neat cause the rest of my family also stayed on the 3rd floor on the same side. we could exit our rooms and go to theirs outside. too bad i didnt get to have rooms like these when i vacation with friends! awesome set up if youre staying in the same area of the hotel as friends.

Also, I liked the way their pool area is set up - decently big pool in the middle, and 4 small whirlpools/hot tubs situated around the corners of the pool. This was cool since there weren't too many people at the pool that day, and it was nice having a hot tub to ourselves. (while other people had ones to themselves too).

Overall, had a good stay. Comfortable bed, and nothing went wrong for us.

09/02/10 | Link | Rating: 4.0
86. Johnny N.
This hotel has seen better days.  Sure, the lobby was pretty nice and cool, and it's in a great location near LAX and right on Century.

The bed was really comfortable, and lots of down pillows.

However, the carpet in my room looked like I had a crew of mechanics take a shortcut through it to get to work.  There was black mildew in the grout/corners of my shower/tub.

The check-in staff is very professional, courteous, and helpful when it came to questions about the hotel, the area, and their HHonors frequent stay program.  The valet could use a smile.

This wouldn't be my first choice, but I wouldn't NOT stay here either, if that makes sense.

(Note: Catching the shuttle from LAX to the Hilton (and Four Points) is annoying as it doesn't come often enough, but since it's airport mandated and not the hotel's doing, I'm not going to hold it against them.)

10/12/08 | Link | Rating: 3.0
87. Meghan P.
The LAX Hilton was a decent place to stay. The rooms are cute, modern and very clean.  They have a nice heated pool with four jacuzzis and a work out room.  The bathroom was very small and the shower water did not heat quickly, did not reach an adequately hot temperature, and did not stay hot for very long.  Our air conditioning panel was locked so that we could not control our own temperature. Additionally, the parking was expensive (as were the restaurants and gift shop). The area surrounding the Hotel was not ideal, however, it was a short drive to the beach.  I would stay at this location again if I were visiting another convention at the hotel.

20/06/12 | Link | Rating: 3.0
88. Eric L.
Me and my dad have stayed here a couple times. It's your typical Hilton hotel. Nice accommodations but way overpriced. This place is convenient if you need to be close to the airport, it's literally less than a mile away from LAX. If you have car, it's $20 a day for parking. It's underground parking and it's super tight so be warned if you have a large SUV.

20/01/12 | Link | Rating: 3.0
89. Kathy J.
My only suggestion is that they train the front desk staff on simple things like when the restaurant and bar close. The front desk person had to call both which took time. Much confusion on simple stuff. When you check in late important for no confusion around how late the bar serves food drinks etc.

29/04/12 | Link | Rating: 5.0
90. Lena H.
the lobby is sooo pretty. it's huuuuge! i felt like i could get lost in it.. which i kinda did. lol

tonight.. the "hugging saint" was in town and of all the nights i was at this hilton.. she was here too. the conference room she was in was right next to the elevator which made it extremely tough to get into with all my bags. no bueno! people were in line to hug this woman.. i just wanted to get to my room!

the staff is extremely nice here. even on the phone.. usually when you call the front desk they answer with "front desk!" and you feel weird asking for anything.. but here they greeted you with their name which is nice.. cuz you kinda wanna know who you're talking to. anyhoo.. on  to the rooms

after you step out of the elevator and into the hallway of your floor.. you get confused because what you see is totally different than the lobby. the rooms have a good amount of space... but the restroom is quite small. i hate when you open your bathroom door and you feel like its gonna hit the toilet. the shampoo and condition smells funny.. so good thing i brought my own. the thermostat is hella old school... the AC is kinda noisy.... i'm used to flat screen TVs these days in hotel rooms and they dont have that here.

overall its an okay hotel. i just feel tricked after walking through the gorgeous lobby.. lol

19/06/10 | Link | Rating: 3.0
91. Denice L.
Their parking lot is terribly designed and super narrow.  Just be careful.  There is a $10 difference between valet and self parking, but it's really not for the faint of heart drivers.

Rooms are fine.  If you're a member of the Hilton club, their lounge food is extremely limited and somewhat disappointing.

29/04/11 | Link | Rating: 3.0
92. J A.
Wi-.Fi $5.95 AN HOUR!  computer room $3.00 PLUS $1.00 every 5 min.
Lousy in-room tv. Not even plasma or LCD. Just the old tv. $20 to park overnight. I told them that even Burger King has free wi-fi. No reasonable restaurant  but (wow) there is a carl's jr right next door. Forget this hotel.

16/12/10 | Link | Rating: 2.0
93. Huy D.
I stay here very often since I do day and overnight trips to LA a lot. The hotel is right next to the airport so that is helpful if you're a frequent traveler. I wouldn't recommend this hotel for a family traveling on vacation because there is nothing to do around the area.

Valet and check in services is very under-staffed. You're always going to wait a very long time to check-in and to get your car. One time it took me 30 minutes to get my car in the morning!

05/12/10 | Link | Rating: 3.0
94. Pam M.
3 stars for the outdated decor (I felt like I was in the 80s) and the parking. Parking is 20 dollars a day here in their garage-- DANG! Are we in NYC???

4 stars for the location (right by LMU, where I needed to be most of the time for a sibling's graduation). There is a 24 hour cafe open which serves decent food. The fitness center was pretty good, with about 4 treadmills, 2 ellipiticals, 2 bikes, and some basic weight machines and mats. The rooms were decent, beds were comfortable-- slept like a baby.

1 con about the rooms: I was surprised they had an outdated TV and not a flatscreen. This is Los Angeles, people, and this is the HILTON, for gods sakes.

Oh yes-- and my boyfriend smelled the faint scent of mold/mildew in different parts of the hotel and the room. He's pretty sensitive to that stuff and was sneezing/coughing the entire time.

Point: Go here if you get a deal or you get it on hotwire/priceline, but try the WESTIN if you get a chance-- It's much more sleek/modern.

14/05/11 | Link | Rating: 3.0
95. Vandana M.
The room was fine, though the bathroom was a little small. Considering its proximity to the airport, the noise of planes whooshing overhead wasn't really a problem, so that was good.

The two biggest problems were the ridiculous parking garage (which costs $20 a day for guests -- so, so lame!) that takes like 15 minutes to get in and out of and the fact that several of the elevators were out of service, which was really irritating.

15/05/11 | Link | Rating: 3.0
96. Jie Y.
a regular hilton

02/06/13 | Link | Rating: 4.0
97. Chris R.
I'm a frequent Hilton guest.  This was actually a Hotwire room for me so I payed a very low price which made me quite happy with my stay. My 3 star rating is based on how I'd feel if I payed something approaching a normal over 100 dollar rate. Surprisingly, they gave me all the normal Gold VIP benefits even though I stayed at a Hotwire rate.

My room was great with an expansive view over the runways which are interesting.  i didn't find the airplane noise bothersome but I do work at an airport so your mileage may vary.  

Highlights for me were the hot tubs (there are FOUR of them around the pool) and the great bed as well as the overall feel of the hotel.  This is a very very large hotel but other than the Executive lunge, it didn't feel like a beehive of activity which was appreciated.

Lows including the parking price (20 dollars) and long series of narrow rat race zig zag ramps to find a spot on the 6th floor BELOW ground.  Another time back to the garage I fared  better with a spot on the 4th floor below ground which is the first guest level.

I didn't get my butt in gear early enough to try to eat breakfast in the Executive lounge but the evening appetizer buffet was a disappointment. Not because the food was lame (the buffalo wings in particular were actually delicious) but because the lounge was packed and had a ton of noisy families in it which left me to awkwardly stand next to a big screen TV (which had awful distorted but thankfully low volume sound) while I quickly nibbled my snacks.  Also, the 12 dollar glass of house wine was kind of a shock.  I thought the wine would be either free or a modestly priced add on to the free snacks.  Wrong!

31/01/11 | Link | Rating: 3.0
98. Dave H.
We have stayed at this hotel several times with our 8 lb lap dog. This time they made a big deal about it. At first they wanted to downgrade us from the 2 room suite we had booked, then they gave us a "suite," but charged us an extra $50 for absolutely nothing! The suite they gave us had stained furniture and carpeting. Our bill for the room was over $300! The on-demand movies didn't work -- we called engineering and after an hour it worked. They double charged us for the movies -- we called and they reversed it. The meal (a shared salad and two bowls of pasta) cost $92 and it was tasteless with a very thin sauce. We probably will never stay here again.

21/04/12 | Link | Rating: 1.0
99. Justin P.
Stayed here with one of my Flight Attendant friends from overseas. Its a beautiful hotel, and the staff is really friendly. Really no complaints. Everything was clean. The service was both professional and personal (though normally I frown on 'personal' service as it comes off as nosy and disingenuous) in a good way. I won't hesitate to stay here the next time i have an International Flight.

15/08/12 | Link | Rating: 5.0
100. David R.
Not the best Hilton but it is a big Hilton. The larger Hilton Hotels loose a little of the love and greatness that made Hilton such a great product. Our room was nice and the view was good and for the record it was great waking up and being minutes from LAX!! Not my favorite hotel but all in all I give it 4 stars because, yay, I'm a fan!

23/08/12 | Link | Rating: 4.0
101. Gabriel C.
Stayed at this location back from an exhausting overseas flight.  I was not expecting to have to call the maintenance guy to fix the shower for not able to stop the water.  For an Hilton hotel it should have been taken care before any customer stay.  I supposed to get my room and sleep not waiting for a repair first.

15/10/12 | Link | Rating: 3.0
102. Warren W.
It's your standard Hilton experience.  The hotel itself looks to be fairly old, but the rooms are fairly modern.  

I was pleasantly surprised to not hear much noise at all from the airport despite being literally across the street from the runways.  

The staff was very helpful, and answered all requests promptly and professionally.

The bed was surprisingly comfortable.  I'm used to sleeping on hotel beds that are much too firm for my liking, but this one was NOT one of those.

One thing to note is that the entrance to the parking lot is through an alley and down several ramps.  The parking garage goes several layers deep, and the guest parking doesn't even begin until the 4th one down.  But at least the parking is free for guests (something we don't quite seem to have figured out in San Diego), so the depth of parking wasn't that big of a deal.

14/09/10 | Link | Rating: 4.0
103. Corey R.
For being a Hilton and having an average price of $200/night, it was very underwhelming. It was almost worth the much lower price I paid. The place was clean enough and we didn't have a long wait to check in since it was later in the evening. Once I got to my floor, I needed a map to get from the elevator to the room. I felt like a rat in a maze. The only thing that looked like its routinely kept up is the marble tiling everywhere.

The room itself was just okay. It was clean and neatly put together. I guess the bed was comfy enough for a hotel, but my arms fell asleep and I wasn't even laying on them. That was a first for me. The comforter was warm enough, which was a good thing since it was freezing cold in there and I had the thermostat up to 80. There was an ice bucket and a coffee maker for individual cup brewing, coffee and tea packets, but no glasses or coffee cups. The bathroom was a little on the small side. There was shampoo, conditioner, body wash and a facial wash bar, but no hand soap. Eeeww. Thankfully, I had some hand sanitizer with me. At least there was enough toilet paper. That could have been a little awkward if I ran out of TP and had to start using the towels and wash cloths.

Even though the hotel is pretty close to the airport, I didn't hear the planes overhead, which was a plus. But I did hear all the people running and yelling down the halls like it was noon instead of midnight. Talk about no consideration for other people trying to get some sleep. In all honesty, the Holiday Inn I stayed at while passing through the middle of nowhere in Wyoming several years ago was much ritzier than this Hilton, and a lot cheaper. Go figure.

All in all, don't stay here if you're going to pay full price. Hit one of the online sites to get a better deal. You'll be glad you paid the lower price.

16/05/11 | Link | Rating: 2.0
104. Clint W.
For a business traveler, I live and die by the wireless in the hotels.  It was slow as honey in this place.  It took forever to get going.  
The underground parking garage is a maze designed by madmen.  

The guy I traveled with was stuck on another floor.  He had no hot water in the shower.  For such an established hotel, I would have expected better.

I do like that they have an airport kiosk in the lobby to print out your boarding passes and to change seats.

28/02/09 | Link | Rating: 3.0
105. Jason L.
Horrible excuse for a Hilton chain from everything from staff, appearance and a list of excuses a mile long. Was informed by staff three hours prior that they would be cutting the power for three hours to EVERY ROOM and made no effort to move me to a different hotel. Bistro was horrible and so was staffs attitude. STAY AWAY

05/12/12 | Link | Rating: 2.0
106. Jeff S.
As far as airport area hotels go, this Hilton is a solid three stars - decent place to lay your head for the night but nothing spectacular.

I was upgraded to the Executive Floor, the room was clean and nicely appointed.  I still resent having to pay for Internet access, but this is not unusual at the higher end properties. The Executive Lounge was nice, but filled quickly at it's 5PM opening time.  Situated on the 16th floor over looking LAX, it was interesting to watch the planes maneuvering on the tarmac.  Front desk staff friendly, and very helpful.

I would stay here again on business.  For liesure I'd look elsewhere.

16/10/09 | Link | Rating: 3.0
107. Richard G.
I am happy to report UPGRADED ROOMS with the whole bathroom redone to get the towels OUT of the shower and shelves to put the spare towels and hair dryer and toilet paper on shelves below the sink! At least they have moved out of the 70's to the late 90's!

17/10/09 | Link | Rating: 5.0
108. Andrea B.
I had a great stay at the Hilton when I attended the CA Business and Accounting Conference.

The staff was extremely accommodating and friendly. I experienced convenient baggage service, and the staff even allowed me to check in earlier than 3pm due to my circumstances.

The buffet in the cafe is not very good at all, but I never met anyone in the hotel who wasn't very friendly.

The airport shuttle to LAX comes frequently, which is super convenient.

11/06/11 | Link | Rating: 4.0
109. Aaron S.
This is an ok hotel. The room was nice and clean, the staff is friendly and helpful. The seemed to be updated at some point in the last couple years, and had a nice big TV. The hotel itself is big and confusing. The dinning is substandard and expensive (not a surprise). The phone reception terrible. If you are here for business or quick trip and get a good price then its not a bad place to stay.

24/10/12 | Link | Rating: 3.0
110. Bob P.
Great place to stay and really takes care of their Diamond members!

11/08/12 | Link | Rating: 5.0
111. Oliver M.
Terrible.  Vitamin water is $5 at the shop, no toilet paper in several toilets, no towels in the bathroom.  Parking is 4-6 levels underground and filled with fumes.  $25 to park when the lot next door is $10 cheaper.  I hate places like this.  They are on a mission to screw you as much as possible, and dont care about repeat business.

25/07/12 | Link | Rating: 1.0
112. rhonda s.
A series of contrasts for me....

+++
-newly renovated, lots of space
-awesome coffee maker w/REAL mugs
-plush comfy bed, super quiet

- - -
-self-parking is a nightmare--tiny, multi-level garage is reminiscent of the smallest, tightest NYC, Euro-city garages...I actually got car sick trying to find a spot (all this after an 8-hour drive from SF...not amused).  better option is to valet or park @ an off-site airport garage down the block

-couldn't figure out how to turn the shower off...no amount of turning/twisting the handle would get it to stop and I was too tired/nauseous to be resourceful.  figured out in the morning that it had to be pushed in to shut off.  oy.

-booked online (w/points) and opted for the kiosk check-in, since there were five lines with 50+ people in each for the counters (weather delays cancelled a bunch of flights & this appears to be the go-to hotel for airlines w/stranded pax).  kiosk ran out of keys, so pissed off an entire queue by going straight to the front.

28/05/10 | Link | Rating: 3.0
113. Michelle E.
I wouldn't mind staying here again, only because its like a party hotel.  If you're on the 3rd floor, you are on the floor where the pool is.  Pretty cool.  They have an outside patio and your room will have a sliding door to it.  The rooms were just alright, things were broken like locks, but bed was comfy...even the cot I slept on. LOL.

The 24-7 bistro is awesome downstairs.  They got Starbucks coffee and good breakfast burritos.  Staff is nice, valet service is nice and fast.  

It is a very convenient hotel located next to the airport and 24 hour Carl's Junior and all the freeways.  

There was an Anime convention going on, and I still slept well.  

Overall, cool hotel.  Not somewhere to stay with a romantic partner, but with a group of friends, hell yeah!

10/11/09 | Link | Rating: 3.0
114. Terry K.
have stayed here every year for many years we go for a convention missed the last two years i guess there have been a lot of changes NOT FOR THE BETTER  was told here the convention i had to have a lesser room than the one i wantedso i had to call back a lie to get the room i wanted i could understand of those rooms were sold out but that was not the casesad to say this will be the last year we go backhopefully the convention promoter will move it some if they get complaints bout it enough

24/03/14 | Link | Rating: 2.0
115. Lindy B.
This is an older Hilton, been around for a while, and it shows.  But not overly so, just so.

The girl at the counter gave us a nice big corner room - some spread out room.  It overlooked a parking lot, but I wasn't planning on spending a lot of time staring out the window anyway, so no big deal.  I did notice that while they had the "corporate" designed stupid oval trash cans in the room, they also had a couple of regular square nondescript generic white plastic ones too.  Ones that you can actually get trash in to.  Score one for housekeeping!  

The room didn't have any outside noise coming in, but the air conditioner was LOUD!  When you turned on the shower, half the water came out the tub spout, they only give you two bath towels (nice sized); and two calls to housekeeping never resulted in any more being delivered. But that's o.k. my husband didn't mind drying off with a slightly damp towel.

LindySez: It's a Hilton.  It is what it is; but the beds are comfy; and it's a quick hop to return your rental car and get on your plane.

18/06/09 | Link | Rating: 3.0
116. Brad W.
The beds are very comfortable and the rooms have been updated so that was nice.  Extremely convenient to LAX and prices were reasonable for the location and accommodations.      Water took forever to warm up in the shower, and then the temp was intermittent.  Drinks at the bar were outrageously expensive.  A cell phone signal (Verizon, but bartender says everyone complains) is NON existent in the lobby area and very weak throughout the hotel.   I have stayed at the Westin across the street and prefer it.

07/02/13 | Link | Rating: 3.0
117. Alex C.
PARKING ONLY!

This is my favorite place for long-term parking when I leave LA.

1) It's covered parking.
2) It's cheap...around $9/day if you RSVP.
3) They have shuttle service to and from the airport every 20 minutes.
4) You can always hit the bar if you're early before jumping onto the shuttle.

Now here's the reason why I love this place. I came back from one of my trips and my car battery was dead. I just went by the elevator to call the attendant. He came down with a portable charge and I was on my way! I gave him a righteous tip because I would have been stuck especially in those far off less expensive lots.

27/10/11 | Link | Rating: 5.0
118. Kind C.
BEWARE! This HILTON puts random charges on your credit card for "incidentals" claims they will take the charges off and then proceeds to do nothing to remove the charges. While I was waiting at the front desk to clear up my mystery charges another  guest was next to me dealing with the same exact issue.

Other than that, the hotel itself is nice. The pool is decent. Room Service messed up our order and proceeded to overcharge for food we never received! WTF Hilton?! Get your act together!

11/04/12 | Link | Rating: 1.0
119. Lovette A.
I have mad respect for all the workers here. I mean, who wouldn't be grumpy working for this place if they weren't so under paid?

I love staying at this hotel. I think I stay at this hotel at least 4x a year. I don't see anything wrong with this place. People just have way too much expectations with hotels. Come on people....RELAX!

Who says this isn't near LAX? Are you kidding? You can see the airport from the Lounge on the 16th Floor. What were you expecting to have your room in the middle of the runway? Will that be close enough for you? (towards one yelper)

*The parking isn't that great but I have no problem with how it was structured. A parking lot is a parking lot! You will eventually find a spot.

*Elevators? So what if one is down? Wait for the next one. It's no big deal. The elevators come every minute or so.

*Lounge - food at this place is very yummy. They offer snacks and drinks.  It's free so why would you complain?  The lounge is pretty cool. Plenty of seating and if there isn't you can always bring your food back to your room.  Love the décor.  We would always sit by the window and just watch the planes take off.

*House Keeping - oh man. I love how quick they come to bring stuff. I was very impressed. My last visit was just this past weekend so I'm still in relax mode.

4 - Stars definitely go towards the staff working at this place. I see how hard they all work and each time I stayed here I make sure they are tipped well.
1 - Star is for the clean rooms and the quick responses from House Keeping when you are in need of supplies.

I watch how everyone works here and I have yet to be disappointed. All the staff are very friendly. Just wish they paid these people better.

So people, the next time you come stay at this place or any place for that matter please don't forget to tip!

01/08/11 | Link | Rating: 5.0
120. Steve C.
My friend came down from Seattle, so we visited her at this hotel.  We stayed Saturday night so we could have a full day at Santa Monica and L.A. on Sunday.  Look elsewhere, guys and gals.  

Room - Clean... The sheets and pillows were comfortable.  The room was very dated.  Old tube TV, thermostat from 1980, and really dark.  The air conditioning never did the job.  It was so hot!  It has been HOT here in SoCal for the past two weeks.  This was enough to FAIL the hotel for me.  I ended up sleeping on the floor because it was a little cooler.    

Parking - Garage parking is SMALL and very hard to find a parking space.  Parking is $20 + per day.  Thankfully we didn't have to pay because we had parking vouchers.  I think the Westin down the street is the same price, but still.... C'mon!  

Elevators - Slow and clunky.  Doors made funny noises, hardware was old, and they were generally slow.  There were 6 elevators.  Why did it take so long for one to arrive?  

Decor - Depressing!  Is this really a Hilton?  I know.. I know.. It's an airport hotel.  But still!  Come on!  The hardware on the doors, elevator buttons, brass picture frames, and 80's wood is just a shame.    

So to summarize it all, it was a clean hotel.  Right next to the trolley if you decide you want to head down to Manhattan Beach.  I would stay elsewhere, however.  Especially if you want to stay cool..  This place is just as bad as the Westin.  The Sheraton LAX is a nice alternative.

29/08/11 | Link | Rating: 2.0
121. Michael R.
Stayed here last weekend after flying in from Dallas. This location is everything one would expect from a Hilton hotel. First-rate service, a tastefully-decorated lobby, clean and comfortable rooms with excellent beds. Centrally located to everything that we were going to that weekend. As far as food goes we only got coffee and pastries on Sunday AM because we were out and about so much, but it did the job. We got a great deal on this room via Priceline so check there prior to booking. Will definitely stay there again!

18/10/11 | Link | Rating: 4.0
122. Melanie O.
Convenient, for the obvious reasons.  Not necessarily the cheapest place to stay, nor the absolute closest to LAX, but since it was just one night (didn't want to wake up super duper early for le flight), it was worth the extra few bucks.  Great service, easy check in/out and would definitely do it again the next time around.

Clean room and clean lobby area.  Spent well under $100 for one night (Saturday too), so can't complain.

16/06/11 | Link | Rating: 4.0
123. Saran R.
Spent two nights at the hotel while visiting Los Angeles and Santa Monica beach. It's a good location accessible by public transportation if you're not using a car. We had a HHonors upgrade to a higher floor suite facing the pool which was nice. The rooms were in good condition with an LCD television and two comfy Queen sized beds.

The lounge was a nice place to hang out and we had our breakfasts at the Hotel restaurant which were easily accessible through the lounge. After our second night, we left our bags at baggage check to check-in at the airport for our red-eye flight and the staff was really helpful.

21/02/12 | Link | Rating: 4.0
124. Joshua N.
It was a clean and nice hotel, but there wasn't anything that set it above the others. I enjoyed the how clean it was which I find to be an important requirement for hotels. The room I had afforded pretty good views of LA as well. It's pretty close to the airport and had a shuttle That's convenient as well.

08/12/12 | Link | Rating: 3.0
125. Lori R.
I've stayed here several times over the years.  Always on business or honestly I wouldn't stay here.  Not that anything is necessarily wrong with the place, it's just okay.  And I HATE that they gouge you with food prices.  I've stayed in many expensive hotels, but nowhere else have I experienced such high food prices.  If you're staying here for a seminar, you're pretty trapped, because there's not much else nearby.  And if you're a female traveling solo, you probably don't want to wander around this part of town alone.
  That being said, do they really need to charge around $30 for one egg, an order of toast and a cup of coffee?  Can we not get a chicken or tuna sandwich in the bistro?  Do we really have to go to the restaurant?  
  On a positive note, I will say that on this last trip this August, they have really upped the friendly factor in customer service.  Check-in, concierge, food service personnel...everyone was MUCH more friendly than the have been in the past.
  Room was fine.  Mine already had a fridge in it and I didn't ask for it.  It froze my $4.50 bottle of Perrier that I bought downstairs, though.  Bed was comfy. Housekeeping fine  (I believe in always tipping).  Elevators are fairly fast.  It's an okay hotel if you have to stay here, but not one you necessarily WANT to stay in.  Does that make sense?

04/09/11 | Link | Rating: 3.0
126. Doug W.
Expensive parking. No real good eating options. Nothing around the location except LAX. Better options are available.

09/04/13 | Link | Rating: 2.0
127. Cecelia K.
Too many people in and out... No costumer service because they are so busy! No free wifi and the HUGE DOWNFALL PEOPLE you pay 27 dollars a day to park in there garage!!!!! I paid good money for the hotel then I had to pay to park at the hotel!!! Thee only good thing was the comfy bed...

05/08/13 | Link | Rating: 1.0
128. DJean B.
Hotel was wonderful, clean, comfortable, landings bar had good food with good portions and a nice martini.  NOT a fan of the valet parking... they made us late but the hotel management took off the valet charge and made it right.  Thanks for that.

17/04/13 | Link | Rating: 4.0
129. Love X.
I'm so surprised at all the negative reviews of this hotel. This is hands down the best hotel and best customer service I have had in YEARS.

The lobby is gorgeous. The bell-men are friendly and helpful. The check-in staff is super-nice and will go out of their way to be helpful. When I arrived, there was a super-long line but a special line for Hilton Honors members. I was checked-in, in no time at all. The friendly front desk employee who helped me couldn't find the type of room I had requested, so being a Hilton Diamond member, he and the manager worked to find me an OUT OF THIS WORLD suite and upgraded me free of charge. Normally, Hilton Honors upgrades do not include suites.

This suite looked like a gorgeous, modern one bedroom apartment. It was so spacious, so new, so clean. The creams and seagreen colors were soothing. I loved everything about it. Two bathrooms, comfortable beds and chairs, flat screen TV. The water pressure was amazing- in fact it was maybe a little TOO much.

The internet is free for Gold or Diamond members. There is a free breakfast and free evening snacks (hot items such as egg rolls and dumplings and cold items such as cheese crackers, fruits, cookies, and veggies sticks with dip) from 5-9pm. I missed them when I checked in due to arriving past 9pm, and they gave me a ticket for the next night's snacks even though I would be checking out that morning, very nice of them.

The only rude staff was the concierge...he seriously could NOT be bothered to help. Also, they advertise a shuttle service to Manhattan Beach, but they fail to mention it's $5.00 per person round-trip. They should mention this if they are going to advertise it as a service of the hotel, when in reality it has nothing to do with the hotel and is a third-party service.

I asked for a quiet room and was put right on the runways, so that's a bit of a bummer and we did hear planes until 2am when it stopped (and started promptly again in the morning) however I slept great. I am a VERY light sleeper and even a noisy A/C system or mini-fridge keeps me from sleeping, but somehow the planes never woke me up. So it was fine.

One thing I'd say though, is that especially in a posh suite like we stayed in, they REALLY ought to put in a mini fridge. I'd bought juice and water and since I don't like to use ice, was dismayed that there was nowhere to keep my drinks cool. More and more hotels have mini-fridges as a courtesy now, so I'm surprised the Hilton didn't even put them in their suites.

All in all, though, this was a great stay and this is a truly "Hilton" property both in class and customer service. I would stay here again when coming to LAX.

16/07/11 | Link | Rating: 5.0
130. Retired B.
I came here for a conference. $25 for parking seems pretty steep, but luckily they subsidized it down to $10. Lobby is nice and their hotel restaurant (Andiamo) food is decent.

01/01/13 | Link | Rating: 3.0
131. Elliot S.
Just finished a 3-day stay at LAX Hilton.  The good: it is a beautiful hotel, very courteous staff, wonderful beds, good housekeeping, airplane noise not intrusive to inhibit sleep.  The bad: They charge guests a discounted $12 for parking and the check-out bill had me charged at the full $24 rate which they adjusted with apologies; the underground garage must be very carefully driven-very easy to scrape your car on the endless turns-go to lower levels (P 6-P 7) for ease in finding a spot; hard to find one on the higher levels; very cheesy not providing complimentary business-suite computers for guests-they rent it out to a concessionaire who charges guests.  At Hilton rates they can provide complimentary computers-I had them on this trip both at Comfort  Inn and Doubletree-by-Hilton..it is very annoying.  Elevator down button didn't work on my floor and they didn't fix it after I notified them and they said they promptly would.  Judge for yourself-nice hotel but these things together make me doubt I'll return.

24/05/14 | Link | Rating: 3.0
132. Shannon L.
We stayed at the Hilton Hotel a couple of nights ago. I will grade the Hilton based on two things: hotel and parking.

The hotel is right next to the airport. The planes didn't bother us when we were awake or sleeping. (We did sleep with earplugs though.) The lobby was big and looked good. We got upgraded to a suite. It was big and clean. 2 full bathrooms, 2 TV's, king size bed, and  a couch.

The parking was awful! It was super-crowded and the parking spaces & driving lanes were kind of tight. They charge guests $20 per night. One of the reasons it was super-crowded was because they allow airport parking there. They charge these non-guests only $12 per night. That's less than the actual guests pay!!!

Hilton: please take note! The parking lot was too crowded so you should NOT allow airport parking! Also, guests should pay LESS than any non-guests. But nevermind that.....don't allow airport parking! Cars were parked in non-spaces, along walls that made driving by them tight!

Overall grades:  Hotel room and lobby, B and 4 stars. Parking and pricing, F and 1 star. We will not return because of the awful parking situation.

18/07/10 | Link | Rating: 3.0
133. Coco L.
The lobby is nice, the room is average.

Swimming pool and a small gym which is nice

It's very strange that they have full size beds instead of queen beds in the room. The bathroom is small.....

The parking is strange, there is no in-n-out privilege even for guest who stay there... maybe this is a LA thing...

They allow dogs in their rooms, so we were able to hear our neighbor's dogs.. not too cool

18/01/10 | Link | Rating: 2.0
134. Lindsay R.
***Airport Parking & Shuttle Service Review only***

I reserved parking the week ahead of my trip at cheapairportparking.org and was able to secure 3 days  of COVERED, VALET parking for only $11 per day!! Great deal, especially compared to most of the nearby hotel & non-hotel parking facilities that are at least $12+ for SELF park.

I pulled up on a Thursday at 2:45, showed them my PRINT OUT from the online reservation which they scanned, was given a numbered tag for my car & it was taken by the valet. They helped me get my luggage in the shuttle line outside the front door. I waited less than 5 minutes for the blue shuttle (that is shared between a few hotels) and we made 1 more stop at another hotel before heading to the airport. It was very quick, probably less than 6 minutes on the shuttle total.

When I arrived back at LAX at 11:30AM on a Sunday, I texted my tag number to the phone number on my slip to inform them to bring my car down & headed to get my bags. I received a confirmation text that my number had been received. The wait for the "HILTON LAX" shuttle was about 15-20 minutes, which was a bit long considering many other shuttles came by once or twice in the meantime, but not bad. There are a number of the light blue "hotel shuttles" circulating, so make sure you get on the correct one which will have your hotel listed in the LED screen on the bus.

The shuttle filled up quickly after a few stops around the terminal, so I can see why it would be busy during a holiday weekend or busier time of day. My only suggestion would be that it probably would be best not to use this parking service during a busy/holiday weekend, as they are having to shuttle their hotel guests as well as parking guests with limited shuttles, so that could cause some headaches.

We were dropped off at the door & my car was waiting. I went inside the front door about 30 feet & there is a kiosk on the left wall that you scan your tag under & it reflects your total due. My total was wrong, so I went to the valet station, showed them my reservation sheet & she corrected it. I went back to the kiosk, scanned, paid the remainder of my balance & left. *TIP - make sure to keep your print-out with you, so that you have a record of your reservation & lessen any confusion!*

Great experience, I will definitely use this again! Thanks for everyone who posted the cheapairportparking.org website & helped me save some $$! :)

07/05/12 | Link | Rating: 5.0
135. Lindsey G.
Review is for parking & shuttle service only!

I love, love, love the Hilton parking service. So here is what you do... Buy your parking online you can find cheaper deals, pull up to the valet section, hand over your keys, get on a shuttle, and fly away. It is so easy! There is also a self park option which is a few dollars cheaper a day but if you're in a rush, this is the way to go. Also, you can now text a number when you land, and the valet will pull up your car and have it waiting for you. Its reasonably priced, covered, and shuttles that come by every 10-20 minutes. Definitely a great option when you're flying out of LAX.

01/01/12 | Link | Rating: 5.0
136. Philippe H.
I like coming here to stay or park n fly.  Very convenient.  Nice and clean hotel.

09/02/13 | Link | Rating: 4.0
137. Melissa C.
You know... I've stayed at a heck of a lot of airport hotels. There was this one in Miami with bloody handprints on the curtains and cigarette burns on the bedspread... I do digress, but it brings me to my point:

Considering it's an airport hotel, the Hilton is pretty darn decent.

I've come to a point as a weary traveler where--if I'm not paying for my room (thanks client!)--I don't really care how dated a place looks as long as it's clean, comfortable, friendly and gets the job done.

The negatives:
--The years have worn on the poor Hilton; the elevators are slow and sometimes non-functional, thermostats can be shockingly inaccurate and hard to adjust, etc.
--Poor food options within the hotel (and yes, overpriced).
--Really expensive ($30/day, even for your rental) parking and no alternate options.

The positives:
--Clean, comfortable rooms. Comfy bed.
--Instant hot water and strong water pressure in the shower (oh my goodness, you have no idea how awesome it is to not have to shiver in the bathroom for 10 minutes at 5:30 a.m. only to get a little trickle of lukewarm shower).
--Friendly staff.
--Hertz rent-a-car within the building.
--They make a nice--kinda sour, but I like that--mojito at the bar.

Mixed bag:
--The internet was faster and more reliable than many hotel connections--but it wasn't free.
--They offer a free airport shuttle, but it is a VERY long wait and very crowded affair.
--Breakfast buffet was surprisingly varied, but was also expensive.
--They offer two restaurant options for dinner--but one was closed due to lack of business. You're also eating in the breakfast area--and it *very* much feels that way.

11/09/11 | Link | Rating: 3.0
138. Nicolas V.
Clean rooms and good service.  Should be 4 stars...however the parking is dreadful and expensive.

28/04/13 | Link | Rating: 3.0
139. Jennifer L.
This review is solely for the parking structure. I went to this Hilton to participate in a focus group which was held in one of their conference rooms and was TERRIFIED when I went to park. It was by far the scariest parking structure I have ever entered.

I had to park 6 stories underground and was shocked to see not ONE security guard or parking attendant (everything was automated) on any level. I could have easily been mugged (or WORSE) and no one would have heard my screams for help.

Before I walked back to my car I almost flagged down a hotel employee to accompany me, but decided I would be okay by sticking with some folks from the focus group. Unfortunately, during the elevator ride I discovered no one from the group was on level 6, so I had to walk (RUN!) back to my car by myself. Again there was NO ONE around. It was such an eerie feeling and my heart was pounding as I hurriedly made it back to my car.

This is so ridiculous for such a fancy and famous hotel. Based on my experience tonight I will never return. PLEASE get some security in your parking structure!

19/09/12 | Link | Rating: 1.0
140. Prashanth G.
No free WiFi and no free parking even for guests. How the hell is this called 4 star? Plain old bait and switch. Come take our room. Now pay $25 for parking. Some more for WiFi. Felt cheated :(

25/12/12 | Link | Rating: 3.0
141. Denisse R.
This place is NOT PET FRIENDLY AS ADVERTISED! the website states that they allow pets, up to 75lbs. We get there and we're told that they changed their policy, I guess they forgot to change their website. So frustrating!

21/12/13 | Link | Rating: 2.0
142. Tammie T.
This is a typical Hilton hotel. The front desk and room service was as excepted.  The front desk was pretty busy with  a little bit of a wait.  The self parking was a little difficult for me to manage because of the tight pass through.  The room was nice and clean.  Surprised that there was no microwave.  The bathroom was small.  I did have a great view.  The omelette was very good.  One unique thing is that this hotel really tries to be green.  I love the recycle bags that they give in the rooms.

02/07/13 | Link | Rating: 3.0
143. Joey W.
The only thing I need to mention in this review are the beds. Sleeping on these beds is like sleeping on a cloud. To this day, I always compare other hotel beds to the miracle beds of the Hilton LAX. Clean white sheets and plentiful pillows make this place heavenly!

04/09/12 | Link | Rating: 5.0
144. Gustavo A. L.
Despite the fact that I've stayed here on my company's dime and that I've made some pretty good memories at the bar while staying here for 3 weeks on a training course. I must say that for a Hilton this place is pretty average, to be fair, if I had paid for my stays here, this place wouldn't get more than two stars.
I spent a lot of time in the Gym and quite enjoyed it, but to have to pay around 10.00 a day until I scored some free passes was totally bogus.
The surcharge for the Internet and the incredibly expensive parking are simply retarded !

This place needs to be renovated like now !

22/02/10 | Link | Rating: 3.0
145. Carrie G.
Stayed here with my family for a weekend trip to L.A. for my Grandmother's 90th Birthday...

Pros: Clean lobby and rooms with a very fast valet service.

Cons: Factor into the equation parking and food because there is no fridge or microwave throughout the whole place so I had to go downstairs to warm the babies bottles and housekeeping threw in a free of charge fridge(normally it costs).

I will stay here again but only when the kids are older...

07/02/11 | Link | Rating: 4.0
146. T B.
DON'T USE THIS PARKING SERVICE FOR LAX!!!  I had used this hotel twice now for parking at LAX for vacations.  First time was ok, the only complaint I  had at the time was having to wait forever for the shuttle both at the hotel and at LAX.  
Upon returning the past weekend, after my flight across country had been delayed by 3 hours and not landing at LAX until after midnight, I was exhausted to say the least.  After waiting around for the shuttle (I saw numerous other hotel shuttles drive by more than once!) I get back to the hotel to find the valet delivered my car with a flat tire!  All my sensors were going off in my dashboard, you can't tell me the valet didn't see any of them!!   Hotel manager tries to tell me to just go around the block and pump air in it since it must have been the heat in the parking garage (this is at 2 am to a single female in a crappy part of town!) and after I decline I call AAA where I had to wait another hour for them to come and change my tire and when he does he shows me the huge nail that the valet or someone from the hotel drove over with my car!!!   Are you F******'G kidding me????
Do yourself a favor and park elsewhere!!  I only gave 1 star because Yelp said I had to!

26/08/13 | Link | Rating: 1.0
147. Steve D.
This is one of the few time I wish I could have left the hotel for another location. Problem was I could not find any close enough to my work that was not well over my approved rate, sigh... My manager warned me it wasn't a nice hotel.
The Good first: It has a big pretty lobby and the bed was comfy.
Anyways, the hotel is huge and right next to LAX, need I say more?
In the 9 days I was there I could tell you the type of plane just by the sound of their engines. I can say that older planes are MUCH louder then the newer planes no matter what size the plane is...So planes taking off at all times of the night. The Greenish Orange smog all the time, or that may have been all of LA.
TV broke in my first room and they could not fix it. Easy thing is to just replace the TV. Nope, they can't do that so I have to change rooms. Did the hotel apologize? Nope. Did they offer to help me move my crap? Nope. Did I get Rewards Points for the inconvenience? Nope.
After submitting on online survey, guess what? The hotel manager emails me to apologize. (ah the digital age and the power of blogs). They refunded 50% of my parking bill (which was $25/night so do the math). Ow, how nice, except my employer paid the parking...Ugh!

13/03/13 | Link | Rating: 2.0
148. Jess F.
I stayed on the third floor, which has old, worn, and dirty looking carpets and walls.  This place feels like a fire hazard.  Every floor feels like a labyrinth of long hallways that seem much too far from the elevators and stairs.

The part that really makes me mad is the hotel's lack of attention and care to detail.  My room key didn't work, they gave me two conditioners and no shampoo, and my blow dryer didn't work.  The people at the The Bistro are slow and do not care if the line is long.

The beds are good though.

21/04/11 | Link | Rating: 2.0
149. Shirley T.
The parking was confusing ... and the traffic is crazy near LAX.  The rooms were comfortable and the staff was very helpful.  They retrieved things from my parked car, were very welcoming and nice upon arrival.  The Lobby resturants were good and the service was good.  They have really good french bread rolls.  Lemon Drops were really good and the company around the TV hockey game was fun.   I would stay again.  The only issue was the wi fi was a bit limited in the upstairs lobby.  Thanks for a good stay Hilton.

16/07/13 | Link | Rating: 3.0
150. Pauly T.
Really nice for the price !

25/04/13 | Link | Rating: 5.0
151. William H.
Gotta say I was v v happy with this locale pre dinner. Ordered an Ahi Tuna salad nd when it showed up it was LITERALLY 8 pieces of tuna the size of a quarter!!!! For $17 tht is silly!! But checkin good, hotel staff great and check out simple

04/06/12 | Link | Rating: 3.0
152. Evelyn T.
So to start off they were sold out even tough I made my reservations months in advance they put me in a smoking room and I had no choice about it. Second the toilet keep flushing it self all night and day and the water was spilling out of toilet that was discussing and unsanitary. Then to top it all off no water to shower with I men WTF right and last but not least crazy parking prices but they would do nothing fir us and the bathroom issue don't stay at this horrible over priced hotel.

21/02/14 | Link | Rating: 1.0
153. Allie L.
To be frank, this was a decent enough hotel but I will not be returning to stay again.

Like other Yelpers who've noted the lobby versus the actual rooms, I was so disappointed when we opened the door to our room. BEIGE. Was I back in 1995? Looking at the black box of a TV, I was. No mini fridge. I need to also mention that the hotel is strangely configured. We got lost going to our room several times. Plus the hallways reeked of cigarettes on our floor. Self parking is $22/night, damn.

On the upside, the food options in the hotel aren't too bad, and the sheets were clean.

01/02/12 | Link | Rating: 3.0
154. T V.
Nice Airport hotel. The only reason for the stay at this location was that the visit to LA was less than 24 hours, and the event was a 7 mile cab ride away. Did not want to do the rent a car hassle.
We waited for the hotel shuttle once we departed our plane at LAX. It took about 20 minutes for the shuttle to arrive. It took 5 minutes to get to the Hilton. Once inside, we found a big, beautiful, and bustling hotel lobby. Friendly reception, and we were given a large, nice, comfortable, room. However, like most hotel rooms, a few more outlets would have been nice for phone chargers. The only downside was the used condom wrapper found under the bed. Thank God it was just the wrapper!
Bell staff was great. They whistled a cab for us so we could get to our destination. And after partying like we were twenty years younger, they held the door open upon our return.
The next morning, we waited ten minutes for the shuttle to drop us off at our terminal. Courteous driver who helped many with their luggage.
This place was way better than I ever imagined.

24/02/13 | Link | Rating: 4.0
155. Liezl E.
REVIEW FOR LAX PARKING ONLY. I came here as a cheap alternative to parking at Park & Fly since they jacked up their rates $4 bucks. I found it through cheapairportparking.org , since it was only $8 a day and I was familiar with the location.

To get my rate, I did not grab a parking ticket, but swiped my credit card at the arm to get into the garage and drove into the depths to try to find a parking space. I didn't realize how full the lot would be. Do yourself a favor and REMEMBER YOUR PARKING FLOOR or be lost in there for a good half hour like me on the return.

I got to the lobby where a huge group of people were waiting for the shuttle. A man came up and asked me what terminal I was headed to. I told him Delta. He lined my luggage in a line with the rest of the passengers bags.

When I got into the shuttle, which was packed and had to resort to standing, he came around and asked again what terminal everyone had to go to. I said Delta when he was near me, then Delta again when he didn't seem to make eye contact or write something down. Another passenger pointed to me and said "I think she said Delta..."

After being the last 2 people on the shuttle, I saw Delta approach and him not slow down. I announced this was my terminal. He briskly pulled over and SCOLDED ME for not telling him. He actually yelled at me, "You're supposed to tell me ahead of time!"

Listen buddy, first of all, don't give me an attitude, and expect me to tip you when I told you THREE DIFFERENT OCCASIONS where I was supposed to go.

That guy was THE worst and I couldn't believe he was sassing me... to which I yelled at him back as I got off the shuttle "I told you THREE times, the other passenger on the shuttle even told you on my behalf!". I never make a scene, but this guy just pushed my buttons.

Maybe he was having a bad day, but it was too early in the day to be that crank.

Anyway, on the return home I had no incidents. The woman who was driving the shuttle was polite and I tipped her appropriately.

Would I use this service again? Sure. It did the job. Getting in and out was easy as pie. I didn't have to wait long before the shuttle came around to pick people up. I'd leave A LOT of time on departure to get to your terminal since it appears to be used by many hotel guests.

... But that first guy driving the morning shuttle? He could use some customer service refresher courses, or maybe just learn to not be a cranky assh... I mean jerk.

19/03/11 | Link | Rating: 3.0
156. Mr K.
So this is my go to hotel for airport parking and stay and park when available.

Up until now, this place would have been 4 stars for the two reasons above.  However, the rates have recently gone up and the stay and park is only available through a third party.  Parking used to be $14 a day for valet, it is now $25.  The stay and park included a room for one night and 7 days of parking for $149 or something like that.  That was convenient for longer trips or if we had a super early flight.  Now the hotel does not offer this package, but you can find it online through a third party for about $250 and it is self parking, not valet.

The hotel itself is ok.  The lobby area looks grand, but the rooms are average and could probably use a refresh.  The small pool on the 4th floor is cute and they have little jacuzzis in each of the four corners.  This is nice since you can get a little privacy and don't have to squish with a dozen other people.

Unless you work near the airport or are in need of a room for a short layover, I don't get the allure of staying in the area.  Our two favorite restaurants nearby are the Buggy Whip on La Tijera and the Sushi Cart in the Crowne Plaza.

24/08/12 | Link | Rating: 3.0
157. CJ S.
Outstanding gym in the basement. Full workout facility with free weights and numerous Machines. The Diamond Executive Lounge is under construction and has been the last two
Times I was here. The "makeshift" lounge is a tiny "conference room" with barely any room. You are forced to pick one of 6 cocktail tables and sit with a stranger who usually doesn't speak English. In addition the food they provide is sad at best- dry cereal and pastries. Minimal fresh fruit and not a calorie of protein to be had. For full service Hilton Diamond Lounge at a world class airport this was a huge disappointment. I would have been better off at Hampton Inn.

12/11/12 | Link | Rating: 3.0
158. Shilo B.
I swear, the staff here are so polite and warming. They really make you feel at home and the services are really nice. I'd give it 5 stars solely on the lady who cleaned my room, Maria Christina Ortega. I had a rough night and I had put the "Do Not Disturb" sign up and completely forgotten about it, still, she knocked on the door and assisted my mother. She gave us fresh towels and our shampoos + etc.

Usually, the staff don't talk to us but she even had time to tell us about her life a little bit and the fact that she makes really good tamales.

Now the only reason I didn't give this place a 5 out of 5 is because they were ill prepared on can openers. I was on the 16th floor, and for some reason no one could bring me a can opener. I had to take the elevator down to the lobby, walk to the bistro and ask a worker to open it. On my way back, a long line had formed to get into 1 of the 6 elevators (only 4 were working) and when asking the staff, they did not have stairs that would allow me to walk up to my room. & Yes, I'm aware that would have been 16 floors up.

06/09/12 | Link | Rating: 4.0
159. Linda C.
OK Yelpers. They key to this place is:

1. Join the HHONORS club by Hilton.

2. Book  yourself into a suite with two bathrooms.

3. Pony up the $35 for valet parking. Seriously. Live a little.

That suite was bigger than my apartment. Huge king sized bed (so comforable), dining area for 4, high end bath products, and you also get to eat breafast in the tower lounge on the 16th floor with a full view of the LAX runway. (Cute pilots are known to dine here in the AM!)

Seriously: we could have thrown a cocktail party for 30 in our room. It was THAT big.

Check in and out were seamless (on a Saturday night no less).

I would DEFINITELY stay here again. :-D

08/04/12 | Link | Rating: 5.0
160. Alan K.
My room was clearly not 4 stars. The hallway and the room on the 7th floor looked pretty dated. In fact, many of these hotels like to slap in a new bed and call it a four star establishment. The air conditioner was also ancient but at least it worked well. I think that it is great that they have the bistro which is open 24/7 for those who lurk the night.

With additional internet costs and parking costs, I don't think it is worth it to stay here.

31/08/11 | Link | Rating: 3.0
161. Prairie D.
okay so i stayed there over NYE this year i checked in on Sunday prior.

when we got there there was two lines one for honor members and one for normal guest...

the line had about 5 check ins ahead of us, they had 1 person checking everyone in on this line, the lady took about 20 minutes to check one guest in, after about a hour of waiting we were close to being checked in,  finally we got a little fed up because we saw people going to the back , people coming from the back to the front and just standing around so we said " hey can anyone else help with checking in guest?" the lady replied rudely NO and gave us a dirty look....We were not the only ones upset someone finally said something, we noticed then the airline pilots came they are got checked in right away someone came in from the back and help them. Don't get me wrong i understand that they get checked in right away but you would think the person that checked them in would help us after? i saw this person just sitting in the back after doing NOTHING after!  FInaly when the other person was complaining they lady checking in people just walked off 15 minutes later someone else came and did her job and finished checking in the person that was just left stranded!  The new lady who came in took about 3 minutes on that guest and 3 on the next one! and about 3-5 on us!

the hotel room was decent and the stay was ok...

Parking was overpriced....

i will never stay at this place again, there are plenty of other places that know how to treat there customers!

03/01/14 | Link | Rating: 1.0
162. Cobra K.
Damn, this place is nice.  Great beds, fantastic service, beautiful lobby.  

Oh...expensive like a mother fucker.

04/10/11 | Link | Rating: 4.0
163. Ken G.
Average at best. What I could not believe was that the Hilton chain has degenerated into serving POWDERED EGGS! Yuck! Also, they will not nickel and dime you, but $5 and $10 you to death. Valet is more than $40 PER DAY! You must PAY for wireless and even to check your email in the "business center" where you can purchase blocks of internet time. Never again.

09/07/13 | Link | Rating: 2.0
164. Barry W.
*** I recently spent a 4-day weekend here. ***

Bed ... 5  (slept like baby, comfy, 100% blackness)
Service ... 5  (whatever you may need...they got it.)
Decor ... 3  (exterior ok, but remodel the rooms pls)
Prkg ... 3  ($20/day and you must drive 4 or 5 levels)
Bar ... 2  (total snooze festival in there)
Noise ... 1  (dorm like, room parties everywhere)

*** It ain't bad but no longlasting memories either. ***

21/04/11 | Link | Rating: 3.0
165. Richard M.
Stay away if you can.  We are hilton Honors members and stayed in the hotel a few nights ago.  We were given a very small room behind the elevators.  It had a small window looking out to a roof.  The worst thing about the room was the A/C fan which was so loud that we could not sleep.  At midnight we finally gave up, called the front desk, and after waiting a while got a call back saying that they were moving us to a different room - come down and get the key.  I showed at the front desk and the person had no idea what I was talking about.  We did eventually get another room, which was OK.

The next morning, I complained about the fan noise and all I got was a blank stare, finally the women said "well what do you want me to do about it?"  No offer of any kind.

I will not stay in another Hilton.

15/11/13 | Link | Rating: 1.0
166. Nicole C.
I was in LA for little over 24 hours to deal with a traffic citation and landed a pretty good deal for the Hilton with Priceline. However...next time I might just pay full price.

Staff - Pretty helpful. Checking in was easy and gentleman at the front desk was really nice.

The room - Oh the room. So it was VERY old fashioned. The TV a old tube TV, no flat screen or panel TV here. That was a big surprise for a Hilton rated 4-stars on priceline. And the HVAC unit was very old and not digital. I couldn't get the heat/cool just right the entire time. Bathroom was okay however.

Gym - I skipped the gym this time around since I didn't have the time.

My stay - Oh my stay. As I said I was just there really to go to handle a traffic citation. I had to be at the Inglewood courthouse at 8:30AM so I went to bed early. At about 2AM the smoke alarm goes off in my room. Buzzed for about 20 minutes. Mind you I was not smoking. I think the old school HVAC set it off when I tried to turn up the heat. Then at 6:30AM a maintenance person came to my door with a new remote for the TV. I didn't ask for one. He had the wrong room. So sleeping at the HIlton - didn't really happen.

Thank good for yoga and meditation. I might have been a wreck the next day in traffic court. No more Priceline for me near LAX. Never seems to work out just right.

05/11/12 | Link | Rating: 3.0
167. Melissa Q.
If I could give less than one star I would based on the front desk staff and customer service alone.  I called to book my reservation and the rep told me parking would be included in the price he quoted me. When I arrived to check in the front desk staff told me the parking was not included.  It's not the cost of the parking but the inconsistency of the reservation.  If I call ahead and book a reservation, it should be the same price and the front desk as on the phone. The rude girl at the front desk told me the booking center is not in the hotel.  Okay, not my problem. I left and will not be returning.

18/04/14 | Link | Rating: 1.0
168. Mona L.
Travelers BEWARE!!!!! If I could give the Hilton ZERO stars, I would. I check in and at other reputable hotels near the airport, the front desk will ask if you have a room location preference...NOT HILTON! I was given a room that was literally on the tarmac. I called to change rooms. During the conversation, I ask how much to upgrade to a suite, I was told $60. Not a day...just $60. The only thing I was told is it is a handicap room. No problem... Or so I thought. I get to the (so-called) suite and the bathroom off of the living room's hot water doesn't work, and the faucet is loose. The thermostat in both rooms don't work; there is a huge paint chip on the bedroom door & the biggest offense----MOLD in all four corners of the shower! Really Hilton? When was the last time you inspected THIS room (1667). Because I had to leave, I had to deal with the issues the following day.

I call downstairs and get a very unhospitable clerk, who thought it prudent to argue about how it came to be that I was ONLY charged $60 and not $100. Really dude? I speak to a cowardly, incompetent manager who tells me that the cost is $60 a night, not a flat rate. I told her I was never told that. Instead of making an executive decision, she calls both employees(names supplied by me) to verify what I was told. She says "I will call you back."  Ten minutes later, one of the employees calls me. I ask about the manage, and course he covered for the cowardly lion. Suffice it to say that my problem was not resolved and I wound up paying for a substandard, insufficient, low class room.

You have been warned. Staff is HORRIBLE and lack customer service skills. Valet parking is over priced, food is substandard, and if this is how the Hiltons treat their customers, I am going back to old faithfuls: E.S., rhymes with harriot & Omni. My stay happend on November 23-26. I spent most of the vacation changing rooms. Oh, by the way, Hilton Chefs, it's called Eggs Benedict and is made with english myffins NOT bread pudding.

04/12/13 | Link | Rating: 1.0
169. Minh P.
Management has contacted me regarding the experience I had. It was unfortunate that I had to deal with the mixup but hopefully this doesn't happen again to anyone else. The hotel itself was nice but security was overzealous. I can't blame them because there was a convention happening during the stay.

11/11/13 | Link | Rating: 3.0
170. Abbys A.
Location:  3.5 stars. Very convenient; it is very close to the airport LAX.  Accessible to other establishments like Costco, Target, Gasoline station, restaurants, bars and clubs.  They offer shuttle services (Free to small fee) not only to the airport but to any local areas as well.  The hotel however is hard to find.  If it's your first time here, you might miss the small street opening to the entrance of the hotel.  

Parking: 3.5 stars.  $20 self park (validate your ticket for all day in and out parking), $30 Valet per day.  Parking lot can be full especially during conferences or weekends but so far, I really have not had an experience where there was no space for me at all.  Their parking structure is underground, 4 levels and a bit narrow but hey, it's better than nothing.  Imagine staying at a hotel with no parking structure? Some hotels mandates valet parking for $25-30 PLUS tips.  So really, this one is not bad.  

Price. 4 stars.  You can actually book $100/night on weekends, which is pretty good considering it's very close to LAX.  I think you can get better deals online as well.

Room and Decor = 3.5 stars.  It's clean, well stocked, comfortable and smells clean.  Sheets are above average.  I find their room decor/theme simple but pleasant.  They have triple thick curtains so if it's pulled shut, the room is pitch black, great for those who need to sleep during the day.  I've stayed here multiple times a year, never had problems with noise factor.  Sometimes you can hear muffled sounds of planes but not enough to wake me or bother me.  

Service = 4 stars.  Hit or miss for front desk and concierge service.  Quick, friendly and accommodating chambermaids, bellhops and valet service.  Multiple times, valet would permit me to park at front, just to pick up (or drop off) something in my room or to change clothes.  Sometimes, my car will be sitting up front for an hour and there was no hassle from them.

TIP:  You can request NICELY for a small fridge to be sent up to your room and as far as my experience is concern, it's free.

Food = 2 stars.  The Cafe and Bistro in the first floor, as well as the room service are expensive and the food are not worth it, but convenient esp. at late hours.

Biggest issue I have about this hotel is their telephone service or front desk guest list system ---  It's always either broken or in chaos.  I have to take 1 1/2 full stars for this nonsense.  Not once, twice or three times but almost everytime I'm here (it happened again on my recent stay here just this weekend),  I cannot be contacted by outside parties.  If I don't give my room number directly to friends/family who are going to meet me or call me, 8 out of 10, I cannot be reach due to number of mishaps as follows:

1.) Front desk informs my guest that I'm not checked in yet or that there is no such guest at all or I have already checked out!  

2.) My guests calls is connected BUT to a wrong room.  

3.) My phone room simply doesn't work.  It will not ring at all on my end (ringer is on, yes, we checked this multiple times) yet my guest have been calling or trying to reach me.  And when they request assistance from them about this error, front desk argues that maybe I'm not in the room or have fallen asleep.  

Seriously!  There's 2x they had to change my room phone when they found out it was really broken (after multiple troubleshooting).  This use to frustrates me but now, it's almost comical.   I swear, my guest makes fun of this mishap now and have learned not to call the hotel to reach me anymore.  Thank God for cellphones!  Unlucky for those out of the country visitors who doesn't have local cellphones.  

TIP: If you don't have a cellphone, make sure to call your party as soon as you are in your room and give your guest your room number.  Inform the front desk that you are expecting an important call.  If they could not reach you, give them permission to knock on your door.  

Overall, it's really not a bad hotel.  For 3 years now, we have been staying here 2-3 days at a time, 5x or so a year.  We might venture out and try another hotel in the area but for now,  this is our choice of hotel for a short rendezvous in Los Angeles.

04/08/11 | Link | Rating: 3.0
171. Grace H.
The location of this hotel is right next to the LAX airport and the rental car plaza of Alamo and Enterprise.  The hotel is quite large, the front desk is located quite a walk from the entrance. The room is ok. Got upgraded to an Executive room with free B & B .  The front desk service is ok, and the breakfast in the Executive Floor is ok, but nothing special.  I only stayed for one night, really to collect the rental car (right next door) and then drive to Vegas.  If you were staying in LA for holiday, there are plenty more options downtown, hotels or other alternatives.

17/02/13 | Link | Rating: 3.0
172. Ryan L.
I stayed there on Dec 28th, first of all it took me about 30 mins to check in around 11pm. Then when I get to my room and tried to take a hot shower, the bath tube was kind of blocked up. The water drained pretty slow and it actually flew over my ankle. The next day when I checked out I experienced a long wait as Prairie D mentioned in her review. It took me like an hour to validate the valet parking. Then I mentioned the hot tube problem I got to the front desk, the guy said well I can waive it. I felt a little happy to less that 26.99 parking fee, but later when I checked my credit card statement, they sill charged me the parking fee. Then I spoke to their credit department. A guy asked me to send an email to them to resolve that issue, but I haven't gotten any reply for more than a week. They definitely don't deserve a 4-star rating.

24/01/14 | Link | Rating: 1.0
173. Bob W.
Very expensive for your service Sheridan much better deal hell holiday in is better food sucked argued to get out of parking lot very expensive for shitty service

20/05/14 | Link | Rating: 1.0
174. Kent H.
Do not stay here if at all possible. Room A/C did not do a good job at keeping the room cool. The repairman said my room was at the end of the line and that is why it was warm. Not a very good sleep.
Also Hilton is changing to coffee pod pots, why bother, horrible setup. They need to go back to the real coffee pots, I work late at night and like to have a pot of coffee.
I travel for business since 1986, one of the worst stays, not very clean.
Parking is another nightmare, took back the rental car early so I did not have to put up with the parking mess.
For those who said the rooms are nice, I sure hate to see their home.
I will be changing hotel brands after 2 recent bad Hilton stays.

12/09/13 | Link | Rating: 1.0
175. Eric R.
Nice enough hotel right by LAX. I was stranded for a night after United Airlines cancelled my flight ( a hotel stay plus $15 for food was their compensation-friendly skies they say?)

I was greeted warmly by reception and the room was nice enough. Nicely appointed lobby with several dining options that should cater to everyone's needs.

My only complaint was the shuttle service. They had two waiting that were jam packed. I hopped on the shuttle ninety minutes before my flight departed but since the shuttle stopped at every terminal I got to my gate with only twenty minutes to spare. Considering that my flight the night before was cancelled the last thing I needed was to miss this flight.

Perhaps if the hotel designated specific shuttles for specific terminals it would make things more efficient????

21/11/11 | Link | Rating: 3.0
176. Patrick G.
When I checked in,the hotel could not find a single room with 2 doubles or separate beds in the entire complex. They did not offer me an upgrade as a Hilton honors member nor a option to have two separate rooms with king beds.
I confirmed my reservation for a room with a double bed, 3 times, 2 months prior to the date, received confirming emails from both the hotel staff and the hilton honors system.
They were notified that I would have a late check-in, without any complications.
The confirmation numbers were repeated as well a my name,3 weeks prior to arrival.
Received a form letter apology and a personal promise to do better next time, and to give Ullyses a second chance.
Customer support was pathetic, reinforcing that the confirmation is only a preferred room type, response time given was 48-72hrs...it is going on 7 days at this point...shows that they don't care.
Should of googled a review of this hotel and seen all the inferior reports posted online.
Don't be fooled by the positive paid reviews...search and the real truth will have you avoid this inferior hotel where confirmed reservations dont mean anything!

13/12/13 | Link | Rating: 2.0
177. Melissa R.
We stayed here for a week and it felt like home from beginning to end.  Extremely friendly staff and the hotel is very clean and quiet.

07/07/14 | Link | Rating: 5.0
178. Tim K.
Stayed here two nights. As usual with the four star hotels, they price gouge. Valet parking was extremely expensive (slightly less expensive if you want to park in the underground tomb they call a parking garage). Heard every single plane that passed by outside but soon learned to ignore the sound.

My main gripe though was the "high speed internet". If you have work to do that requires a good internet connection, or if you just want to relax and watch Netflix or HBOgo, stay somewhere else. 2-bar service, incredibly slow.

24/09/13 | Link | Rating: 2.0
179. Jemal Y.
I got a room here on priceline.com bid your own pricing.  The room was $85.00 plus tax for $109.00 or so.  What a deal, right?  NOT when valet parking is $36.00 for the night as a guest (self park is not much cheaper at $25.00).  Not only that, but there was only one person working reception for non-Hilton Honors members while those receptionists just avoided looking over at our long line to help out.  Oh, then the key machine was down so we had to wait outside our room for security to arrive and let us in.  M'eh.  Terrible.  

The room was o.k. Nothing fancy and I've stayed in better for the price.  Also the bed, a king, was big and mostly comfortable, we kinda sunk together in the middle.  Again, M'eh.

I will give HIlton big props on one item, a late noon check out.  That extra hour or so was wonderful and helped to avoid the early morning check out runaround.  That happy feeling soon was sucked away by Hilton again.

To avoid the check out line, we checked out electronically from our room, then headed to get our car from the valet.  Since there was a valet ticket /cashier in the lobby, we scanned our ticket and was told that the cost of valet was going to be $0.00.  Yay or so we thought.  We then went to the valet window receipt in hand to give the ticket to the actual worker.  There we were informed that we had to return to the checkout line/reception to actually pay the $36.00 valet charge and that the machine was kidding when it said valet was free.  So back to the short line that took forever to pay $36.00 for parking our car for a few hours.

Note, this is not the place for a trist with your lover.  Bringing two cars would bring your bill to a whopping $72.00 just in parking.  To put that in perspective, that's $72.00 towards a room upgrade at every other hotel in the area.  We could have stayed at the Embassy Suites a few blocks away, had a free breakfast, and still saved money for drinks later on for what we spent to stay and park at this Hilton.  Four star Hotel? Hardly.

29/10/12 | Link | Rating: 2.0
180. Don S.
Just checked into my room after a long travel long travel day and learned that in room wifi in $12.95 per devise which is $25.90 for me.  I vow to give low ratings to any supposedly four star hotel that can't figure out how to give the same wifi service that a highway budget motel .  So I have now vacated my room late at night to use an excruciating slow free wifi in the lobby.  

Plus there is mold in my bathroom.  Yuch.

14/01/14 | Link | Rating: 1.0
181. Kim K.
Not worth the headache.  I have stayed in 4-5 star hotels last 20 years and never once was charged for silverware!  We wanted to have a glass of wine that we brought in the room before going down to dinner and they wanted to charge for the empty glasses! Outrageous.  Not to mention that valet was $37 already!  Ridiculous.

05/07/14 | Link | Rating: 2.0
182. Glen G.
Nothing spectacular.  Lobby is nice and a couple restaurant choices make a decent first impression.  Airport shuttle runs about every 15 minutes and is pretty dependable and helpful.  The rooms are standard with two noteworthy exceptions:  the temperature gauge is not electronic and looks to be 25+ years old (however it worked well and no complaints, just weird to see) and the green mini-light on the fire detector emits an incredibly strong incredible-hulk like glow throughout the room.  Twice I woke up and thought there had been a nuclear reactor leak (that didn't really happen but the light is eerie).  

Overall good bang for the buck and a solid stay.

05/06/13 | Link | Rating: 3.0
183. Laurie M.
Stayed 4 nights for a convention.
-discounted parking $10 a day for the convention instead of a painful $27 for self parking. Parking garage is  a bit harrowing. Dark, narrow, hard to navigate tight spaces.
Good bell service. room was clean, and beds were good.
Did not like sounds of airplanes from LAX during the night, and had to use my ear plugs. (Had stayed at Marriott LAX before, which was quieter.)
Water dripping out of the ceiling vent onto the carpet, creating God knows how much mold and mildew in the air. My allergies got worse there. No fresh air. Two other convention attendees mentioned water dripping in their rooms too. If they don't get this problem fixed they are going to have a major mold problem, and it could potentially shut them down. Wake up and smell the mildew Hilton!!
Shower handle fell off when I went to use it. They repaired it.
Convention rooms were ok. Chairs were some of the worst I've suffered with.
Staff generally very courteous and helpful.
Front desk not adequately staffed. Had to wait a LONG time. Hello-you knew the hotel was sold out for a convention , right?? You might have staffed the desk. The people at the desk were courteous and helpful. Just not enough of them.
Housekeeping promptly brought me a refrigerator when I requested it.
Banquet food was quite good. Restaurant was again unprepared for the number of visitors, maitre d was disorganized and slow,and we were pushed to opt for a pricey buffet rather than wait for personal orders. One night the cafe was closed, the Andiamo restaurant had a 45 minute wait, and all that was left was the coffee bar and the bar. I got $$room service. It was good and came on time. I would not stay here again because of the mildew problem and the airplane noise. Food is extremely expensive. Full Breakfast for one with tip was $30.00. Why do they have to rip you off in the hotel store? Is it really necessary to charge $6.50 for a $1.50 bottle of water? How do they think people feel? Taken advantage of.

08/07/14 | Link | Rating: 2.0
184. Sandi L.
Had to wait 30 minutes for airport shuttle from airport to hotel.  Totally not worth it.  Other competitor shuttles had 2-4 shuttles go by in the time I had to wait for Hilton's.  Will take my parking business elsewhere next time.

20/10/13 | Link | Rating: 1.0
185. Stephie M.
I stay here often and I love their beds- I always get a good sleep at this hotel, despite the maids interrupting my day sleeps or walking in on me while I am changing...

That being said, the food here is HORRIBLE. Gag worthy horrible- and OUTRAGEOUSLY overpriced. The only thing I have actually been able to eat here were the pizzas and soup in their cafe. I have gotten their breakfast buffet several times and can honestly say it is one of the worst I have yet to experience- I will never get it again.

Best thing about this place-  24 hour gym. It is honestly my favorite hotel gym- they have one of the best Precor machines and a great variety of others. I love hitting up this gym at 1 am- there are usually only 1-2 people around then.

04/06/13 | Link | Rating: 2.0
186. Marley B.
The Hilton LAX has made some recent updates and remodeling which has done a lot to improve the overall look and feel of this hotel.  On two of my recent stays I was in newly appointed rooms with flatscreen TVs, new carpet, fresh painting and new furniture which made the room feel totally modern.  

As a business traveler with Gold HHonors status, I get a unique experience that not all travelers get at Hiltons which affords me the following at this hotel, which may skew my experience:

-Access to the 16th floor executive  lounge which has free continental breakfast, free reception with appetizers from 5-7, and dessert from 7-9pm
-Free water in my room
-Free wifi during my stay

The fitness center in this hotel is pretty nice, although it's heavily used.

The biggest problem with this hotel is that it's constantly busy, as many airlines use it as their rest hotel for their staff, so the hotel is constantly turning over rooms. They do a decent job with it, but I've had some issues with missing hair dryers, irons, etc in my room.  I've also had issues with my checkout days being incorrect.

04/01/13 | Link | Rating: 4.0
187. Andrew M.
This review is for the overnight parking for LAX; it is super easy, very close to LAX, 24 hour shuttle, covered and secured garage. Did the prepaid online and it was super easy, no ticket to have to mess with or anything! Loved it! Will use this place for parking each time I go to LAX for overnight parking.

23/12/12 | Link | Rating: 5.0
188. Jeff S.
We stayed here for an unusual noon to 8pm stay for a long layover.  We were glad to have a room ready even though we got there pretty early in the day. The room itself was plenty comfortable with a nice TV, bed and bath.  We ate lunch and dinner in the restaurant which was reasonable price and quality for hotel dining.  The shuttle from the airport took a bit of time but was fine. The shuttle to the airport was in an unusual spot outside a side door but it was fine as well.  There was some sort of Eastern New Age conference going on when we were there which made for some interesting people watching and elevator interactions.

29/12/13 | Link | Rating: 3.0
189. Lawrence Q.
If you are looking for quick service pass up the Hilton. To the airport I waited 20 min and the driver was in no rush to get you there. Picking me up was worse at 9 am. It has been 40 minutes and still not one shuttle!

24/01/14 | Link | Rating: 2.0
190. Barry W.
I used the Hilton parking for airport parking on my trip just ended.  I waited for 30 minutes for the shuttle to pick me up at LAX.  Rhis was the first and last time I will use Hilton parking.

11/07/14 | Link | Rating: 1.0
191. Lynette D.
I like the hotel. The beds are awesome, pillows are awesome. Very clean and reasonable cost.
The PARKING is a nightmare and the cost of the parking makes the deal for the hotel not a deal at all. 25 freaking dollars and night so the reasonable cost suddenly is not so reasonable. Just like the rest of LA everything is a FAKE. Tinsel town is just that. Come to my beautiful reasonably priced hotel but they fail to say just tack another 25 dollars to your room. I think I would feel better if they said the room is this and parking is free.
Lynette

21/12/12 | Link | Rating: 3.0
192. Carey C.
As an East coast traveler, I have stayed at this hotel many times prior to an early morning flight.  Close to the airport, nice onsite restaurants, free shuttles, close to rental car drop offs (aka night before departure).  I ding a star only for some indifferent staff and they are remodeling.

05/06/12 | Link | Rating: 4.0
193. Sara S.
This is a great hotel near the LAX area.  I have stayed here several times for work.  Great customer service, always greeted everytime.  Also, the rooms are comfy -- the only downside the A/C always seems to have issues when I have stayed.  Not sure what the issue might have been.

They have Free Wi Fi for HHonors Gold members in the room or free wifi for everyone in the lobby.  The lobby is very large and has plenty of seating and tables to sit and work on your computer.  I have worked on emails several times while I have been at the hotel in the evenings.

The hotel just opened up a new tower and I tried their Free Continental Breakfast for the HHonors members.  It was great.  The only downside is there aren't too many seats and I had to wait a few minutes for a couch seat to open up so I could sit down to eat.  

Another downside is parking is not free -- I believe it's $12 for self park and $22 for Valet.  if you are driving an SUV or larger, you are forced to valet and not self park.

11/06/12 | Link | Rating: 4.0
194. Robert R.
Solid joint.  Rooms/halls look recently updated.  Conveniently located on century blvd close to LAX.

Parking is steep and getting to the garage is ponderous.  Hotely breakfast is expensive and unimaginative.  Think of what a generic hotel buffet would look/taste like and there you have it.  

Looks like lots of tourist groups use this a base of operations so the lobby/restaurant is chock full of people, especially in the am.

Everything else is pretty standard.  Fees for just about everything.

12/06/12 | Link | Rating: 4.0
195. Matthew J.
Pros: Nice Hotel, clean, super friendly staff, nice clean rooms and great location. Nice lobby as well!

Cons: Elevators need a major upgrade, There was a dance competition and they killed the place... Kids running around unsupervised, pizza boxes all over the lobby, no place to quietly work while I waited for my flight to depart

09/03/14 | Link | Rating: 3.0
196. Brad P.
This hotel had electrical problems with the bathroom and a large, unattractive stain in my room's ceiling. If it wasn't so cheap, I would be very angry(Thanks, Priceline "Name your own price!").

For some reason, they didn't charge me for valet parking. I have no idea why I wasn't charged, but I did not seek to point out their error.

20/04/12 | Link | Rating: 3.0
197. Marina B.
Really bad customer service. Really rude with customers. They have security by elevator to pass your room.

25/08/14 | Link | Rating: 1.0
198. Michael H.
This is a commodity/volume business hotel with no soul and enough rough edges to  make this an unmistakeable airport hotel, despite the star rating and brand name. Got a $80 rate on Hotwire and given it's an easy 10 min free shuttle from the airport, that was good enough for a short business meeting & overnight stay.

Room was adequate and clean, but there was mold on the cracking grout in the shower. No mini fridge. Oversized TV was disproportionate to the room.

Wi-Fi is a ridiculous $13 for 24/hours with spotty coverage and frequent signal drops. Can you judge a hotel based on its internet service? These days, at a business hotel, I say YES. Try conducting a meeting witha client to review web marketing strategy tools and materials with an internet connection that is slow and unreliable.  Lame, and inexcusably expensive.

Bistro food is essentially same plastic-wrapped stuff you'd get at the airport terminal; full restaurant is more expensive than some of LA's best eateries but lacks atmosphere, charm, creativity, and quality. For more than 2 people, I suspect it would be worth the cab fare to drive to a local place rather than foot the epic cost of dinner in the lobby.

23/04/13 | Link | Rating: 2.0
199. douglas c.
first thing i found out was that i had to pay for parking.  on top of that it was almost 30$ a day.  i'd already parked so i didn't move.  right next door you can get parking for 12$!!  so parking at this hotel was over double!  when i checked in i had to put a card down for any fees that might come up.  i'd payed for this room about a year in advance so i was not happy to find out that everything wasn't already taken care of.  this also made me scared to touch things in the room.  i didn't make the coffee or use the ice bucket or drink from the glasses.  i wouldn't want them to have to go out of their way to wash a glass.  we are in a drought and i shouldn't be surprised that they might pass the cost of water onto the guest.  

the room was also not quiet.  anyone talking at even under normal conversation levels could be heard quite clearly.  so after the convention that was downstairs closed, it woke me from a nap.  they're also build near an airport so planes are annoying too, but i don't know if i should knock them for that, but they should have built the building to account for that.  the room had a lot of creaks too.  the building settled a lot.  the air conditioning made clicking noises too which made falling asleep at night take longer than usual for me.

one final annoyance - once when i came out of my room to go out for the day, housekeeping was there too.  i don't like having anyone in my room when i'm out so i had the do not disturb sign up the whole time.  the house keeper saw me and asked if i wanted service.  i was confused and pointed at the sign and said no.  she couldn't understand this and asked me 4 more times in different ways if i was sure.  i said i was sure all four times and left before i could be asked again.

i will avoid this hotel if at all possible if i need to be in this area again.

18/02/14 | Link | Rating: 2.0
200. Addie L.
Not a bad hotel to stay overnight or for a short stay in LA.  Got stranded in LAX and the airline booked the hotel room here.  The airport shuttle is very handy.  The rooms are not bad, quite roomy, clean, and the bathroom spacious.

Word of advice, it's better to be a HHonors member, the check in line is long at times and takes a while to get things settled.  There is a separate line for HHonors member and is much faster.  Also, you will be upgraded to a the HHonors executive floor with nice views.

10/05/12 | Link | Rating: 3.0
201. Manoj N.
I have been here twice for conventions on the first floor. And both times I liked it. Parking is about $10 with no in and out privileges. The hall was big and seating was also great. The acoustics were also good even for a large crowd. I have not stayed in this hotel so review is only for the convention hall. Staff and security are very helpful.

09/06/14 | Link | Rating: 4.0
202. Michael K.
Clean updated room with a great view of the south runways. Also a front row seat for a nice sunset. Restaurant prices seemed a bit high even for a hotel, but there isn't much else in the area. Anyone complaining about paying for wifi needs to stay at a hotel more than once a year and understand it's common place.

24/09/14 | Link | Rating: 4.0
203. Amy R.
I would NEVER stay here again. I came here for a work conference. This hotel would generally be out of my budget but I saved up for it since the conference was held in the hotel. I was here for 3 nights and had been told upon check-in my credit card would be authorized for the entire amount of the room, plus $50/night for "incidentals." Annoying, and excessive, but fine.

Then I had dinner and a drink at the hotel bar, including tip this came out to $29. I had cash on me, but my credit card was up in the room so I opted to charge the food to the room. I figure 1 of 2 things would happen, either they would charge my card an extra $29, or it would come out of the $150 they'd already pre-authorized for "incidentals." INSTEAD they pre-authorized my card for another $200!!! Essentially wiping my budget for the trip, leaving me with gas money to get home and a fast food dinner budget.

Ultimately the pre-authorized as much for "incidentals" than the actual cost of the room.

I think the pre-authorizations are very excessive, but my biggest problem is that they don't give you a heads up. If I had a clue they would put such a large hold on my card for a $29 meal, I would've just paid cash! This could've been solved with a simple explanation upon checkout of what may happen if you charge things to you room.

Plus, for such a "nice" hotel, their washers/dryers are ancient and all of the elevators have broken buttons.

Also, you can hear the planes from the room. Yuck.

28/03/14 | Link | Rating: 1.0
204. lisa l.
I had a meeting for an hour at the Hilton.I asked the valet parking attended how much it would be the cost for an hour parking.he said it would be $11.
I came back after an hour to pay,and they tell me since I have been a few mins pass the hour I have to pay for two hours. it comes to $22
The only reason i was late a few mins late, its because I had to Waite to the elevator and then its stops at each floor.
I cant believe  it I payed $22 for an hour and two mins parking at the Hilton.
I will never use the valet parking again!
unbelievable!

27/03/13 | Link | Rating: 1.0
205. Yasir K.
The most satisfying 3 stars i've ever gave :p ... Clean nice hotel n somehow luxurious in a way. BUT, freakingly noisy at night ( it's like u r sleeping on the runway ) hhhhh... Wifi is 5 bucks a night ! Come on ! ... I printed two papers there for 8 $ ! ... Nice helpful staff... Crowdy lobby..

08/02/14 | Link | Rating: 3.0
206. Steve A.
A very disappointing stay at this hotel.  Upon check in the gentleman working the driveway area took our bags and placed them on the sidewalk and told us to check in and they would send up the bags right away.  45 minutes go by, no bag.  Called the bell desk and they said - oh two of your bags we have - one bag was picked up on the airport shuttle and is on it's way to LAX - we'll have the to you shortly.  Another 30 minutes go by no bags.  Another call - they still have your bag on the shuttle.  Well, do you think you could deliver the two bags YOU DO HAVE?  Why do I even have to ask for this?  Why do I have to keep calling you trying to locate my bag.  You should have called me and let me know what was happening.  I get the on duty manager or the day, De'Andre - he apologizes and asked if I want free parking - since I didn't bring a CAR TO THE AIRPORT DE'ANDRE - I'm at an airport hotel, what an jerk.  He then offers to take a % off our bill.  I said fine.  Our bags finally arrived about 2.5 hours after we checked in.  Perhaps one of the bags made a round trip to Palm Springs.  I don't know, but I do know I will NEVER STAY HERE AGAIN.  Not only was there no discount made on our bill, the gentleman at the front desk when we checked out had no record or our complaint.  Guess what De'Andre - here's a formal complaint on the record.  What are you going to do about it?

24/06/14 | Link | Rating: 1.0
207. William G.
OMG this place is a busy place. The hotel entrance was over run with valet cars and people. This place is non stop. Very LA.

24/02/14 | Link | Rating: 3.0
208. Dirk N.
While an extremely nice hotel (especially the lobby), our experience at this Hilton was a solid three stars. We had a presidential suite on the 16th floor, which was twice as big as our apartment, but was conveniently located right next to the kitchen (which runs 24 hours a day, by the way). I woke up more than once in the night to pots clanging or kitchen staff yelling.

Only complaint about the room is the lack of a microwave (every other hotel I've stayed at has one), meaning they make you pay for hot food. Which, by the way, is ridiculously expensive. We ordered a simple salad and drinks and it was $87 (Caesar Salad is $16 and 12-oz. steak is $48, for some examples).

But the staff is nice and overall, it's a convenient, comfortable place to stay if you're arriving from or leaving LAX.

17/06/13 | Link | Rating: 3.0
209. Brian B.
I stay in Hilton properties all over the world upwards of 90 nights per year. This is a nice relatively clean location but the parking, room service and any extras are way, way overpriced. The underground parking garage is a painfully tight cramped maze of confusion and its $27 a night. Wings and a bowl of soup was a $40 room service bill. Even a 1ltr bottle of water in the gift shop was $6.50. Convenient location to the airport but come on. Even with the free comps I get as a diamond member, this Hilton is overpriced and I will stay elsewhere next time.

13/01/14 | Link | Rating: 2.0
210. Richard G.
Great hotel. Clean and smells good. Lol. The carpets were clean as well. The linings were clean. The staff was great. Fitness room was excellent. My only gripe would be the fee for parking at the hotel. $24 per night.

30/03/14 | Link | Rating: 4.0
211. Kris A.
Don't ever use their parking service to lax.  I waited over 30 minutes,after called the hotel.  The dispatcher was rise the second time I called after 30 minutes.  The shuttle didn't show up until 40 minutes after standing on the curb.  I saw wallypark and parkingspot shuttle go by at least 15 times, so I will use them the next time.

29/10/14 | Link | Rating: 1.0
212. Chantal F.
This hotel is definitely not a 4 star hotel! We are HHoners members and from my point of view this is the worst lounge ever! Bread with boiled eggs is the only thing they serve. And ok, they have good (American) coffee. That's it. Not worth your money.

09/11/14 | Link | Rating: 2.0
213. R. L.
Staff here seems poorly trained and not professional. Not to the standards of a Hilton hotel. Ask for a manager and no one is available.

Valet parking tried to overcharge by $100. After a correction we paid $145 and were due $4.81 in change. They gave $4.75 and a credit receipt for 6 cents then tried to insist the 6 cent credit receipt was a payment receipt and no $ was due. Who cares about the 6 cents but the lack of professionalism here is astounding.

The staff seem like nice people but the lack of professionalism really speaks to poor overall management.

27/10/13 | Link | Rating: 1.0
214. Miyeon L.
Hilton Airport Parking

I have no idea what the hotel accommodations are like here, but I always park my car here when I need to make a quick trip out of town.

The parking garage is underground, so I sometimes worry, "What if the BIG ONE hits LA while I'm gone? My car would be 5 levels underground."  I'm not sure if that's a legitimate concern, but at least it's not on the top floor of a structure, exposed to jet fuel, bad air, and other contaminants in the air that can mess up my car while I'm gone.

The price is fairly decent too.  Go to their website ( airport-la.com/parking/l… ) and make reservations ahead of time and you'll have an idea of how much it'll cost to park your car there for the duration of your trip.  It's convenient check in -- just make sure you bring the credit card that you made your reservations with.

The shuttle service to and from the airport is pretty consistent.  Runs through the hotel every 20 minutes or so.  If you're in a rush to catch your flight, it IS a bit annoying because the same bus picks up at another hotel too.  It's on the way, but when you're racing the clock, it can seem like forever.

When you're trying to find your way back to the hotel from the airport, keep an eye out for the signs on the blue hotel buses.  There are so many!  Make sure you get on the one that says "HILTON LAX."

Happy travels!

22/06/12 | Link | Rating: 4.0
215. Le S.
AVOID!

RUDE check in manager!
RUDE guest services!
BLOODY sheets!

I have nothing good to say about my experience!

21/07/13 | Link | Rating: 1.0
216. Catherine C.
I'm not a frequent hotel visitor, so my review isn't based on many hotel stays and I didn't use most of the amenities offered like the gym, the phone, the TV, etc.  My friend and I got a room here just passing through LA- it was reasonably priced and a convenient location for hopping back on the freeway and heading up north.  I thought it was a surprisingly nice place to stay!  There's nothing uber-fancy about it- it's just a nice, clean hotel with very nice, efficient staff, awesome, awesome beds, nice toiletries-- I loved the scents, and they were actually products I would consider using at home, not the crappy stuff that ends up leaving you totally dried out from head to toe.  The room was small but tastefully decorated, quiet, and the lighting was comforting.  The bathroom was nice, felt clean, the shower had good water pressure and heat.  

The only negative I have to say about this hotel was the parking, which was expensive ($25 a night) and is kind of annoying because you have to keep winding down, down, down to get to guest parking.  I would stay here again if I were doing the same kind of stopover just-passing-through trip- it's not walking distance to anything fun to do, but not that bad of a drive.

13/11/12 | Link | Rating: 4.0
217. Cathy B.
Expected more of Hilton but this was just not up to my expectation. Waited for 20 mins for the airport shuttle to pick up passenger at the arrivals. Was given a room that's not been cleaned, towel was on the chair, sheets were messy. Had it changed to another room with a nice security guard escorted to the room.The lifts were slow n old, the room was spacious but furnishing was not up-to-date. Love the coffee making facilities with complimentary coffee bean arabica coffee in the room. The cafe serves pretty good breakfast.

05/07/14 | Link | Rating: 3.0
218. Allie H.
Update: Our second room also had water dripping from the AC Vent. I let the front desk know (as opposed to the guest services line, as I did before). I told them that it was the second time. They promptly apologized and comped two days of our parking fee ($54). Moral of this story: speak to the front desk, not guest services.

26/06/14 | Link | Rating: 3.0
219. Marc M.
Better than last time since my room was properly cleaned this time, and although the front desk is perpetually mobbed, the staff is friendly and calm.

I was not happy to find out that the "business center" in the hotel required a credit card swipe to get on the computers! WTF????? The front desk guy then tells me this is normal at Hilton properties, what a load of BS! This is the ONLY property that I've ever been to that has wanted payment for the use of their computers. Not a dealbreaker, but pretty unimpressive. My feeling stands that when staying at LAX, the Sheraton Gateway is a lot better.

Tip: The Trolley (bus) that takes you to Manhattan Beach stops just down the street. It's $5 for a roundtrip ticket, well worth it since the pier is nice and there is lots to eat.

04/10/11 | Link | Rating: 3.0
220. Fatty A.
Rooms are small and the staff people are dicks

23/03/14 | Link | Rating: 1.0
221. Valentina L.
Very nice and classy. Didn't stay there, I was there for a EXPO!

14/02/14 | Link | Rating: 5.0
222. Tara M.
It's, well, mixed...My room was pretty nice, with awesome air conditioning, but the problem is, they have these down comforters that we all know, cannot possibly be cleaned between guests; that said, gross and bring your own blanket. Yes, the prices are high in the cafe and on-site restaurants, but where is that not the case when you stay at a hotel minutes from the airport? There are plenty of other food options a short walk from the hotel. I was here for an event and the location was HORRIBLE. A Hot, dirty and generally unkempt basement; update required. The price is high...This is LA, the price is high everywhere. It's just okay,,enjoy your stay.

21/06/14 | Link | Rating: 3.0
223. Daze L.
I had reservation for the Hilton LAX when I had called a day prior to see if there was any availabilities to check in a day early I was told no and unfortunately my reservation was canceled for some unkown reason. I called the hotel immediately to question why it was cancelled and was told that there was no explanation given as to why the representative in the reservation department cancelled it. I was then told that the hotel was completely booked as I was flying in. In a panic I asked to speak to a supervisor which I was very grateful to get Randon. He was very sincere and apologetic and was able to accommodate me at a nearby hotel with a complimentary upgrade. Thank you so much Randon in the Hilton corporate office!! You're a lifesaver!!

25/07/14 | Link | Rating: 5.0
224. Cesar M.
I check in last night and the valet was so rude and told me as soon as I pull in on my SUV that I won't be able to park because of the size of the car. It was 3:00am and they make me park .5 mile away and walk back to the hotel. Back in the room I did not have any amenities in the room. I do not recommended at all specially if you are traveling with kids.

29/07/14 | Link | Rating: 1.0
225. Florina K.
What a nice hotel with nice comfortable beds perfect for a traveler. Rental car places are right near the hotel - walking distance which makes it very convenient.

I would stay there again. Day rooms and full night rooms are at great rates very fair.

Four starts because the front desk took about 15 minutes to check me in... Others were complaining as well.

05/01/14 | Link | Rating: 4.0
226. Bella B.
This hotel is lovely inside with high ceiling and marble floors. Clean with well trained employees. Good value. Nice room,The hotel overall is nice and accomodating but the shuttle to and from hotel was a long wait.

The resturant was good, it is italian. If you don't like Italian they also have a bistro.  Overall, the hotel is was very good, except for the transportation part.

27/12/13 | Link | Rating: 3.0
227. Viva C.
If you're on a budget, but looking for something convenient to LAX, this one is OK.  I didn't do my research, and didn't realize I was going to have to pay out the wazoo for self-parking in their garage.  (I paid $27 a day for their garage!)  If you're in a rush to get somewhere, give yourself up to 10 minutes to get from your room, down the elevator, and into the labyrinth of their underground parking garage, and then wind up all the way to ground level to exit.  If I was paying $27 for self-parking, I'm not sure I want to know how much valet parking is.  Unless you're some kind of elite member, you don't get free internet, and would have to pay.  If you want free internet, you have to go to the lobby or the pool level.  My room was clean and comfortable, so it wasn't bad.  I could definitely hear the planes flying overhead, but I expected that for being so close to the airport anyway.

09/10/13 | Link | Rating: 3.0
228. Sheila E.
Typical airport Hilton hotel.  Not bad, but not great either.

Stayed here on business for 3 days, and room was a good size, bed was comfortable and shower had good pressure.  It's a huge hotel, and there was a ballroom dance competition going on, so it was full of "flamboyant" outfits, but made for great people watching.

Ate at the main restaurant for one dinner and breakfast, and those meals were pretty good, but the smaller cafe had an issue with their espresso machine the entire time I was there, so I couldn't get my morning latte (kind of bummed about that).

Overall, it was fine for my business trip, but I'm not sure I'd stay here if I came back (either business or pleasure).

03/05/13 | Link | Rating: 3.0
229. Izzat A.
The room was fine. My issue is with the service there. First of all, they charge per device for internet. Like $15 a night per room isn't enough. I mean, honestly, that is just greedy. They tried charging us for a device that they claimed started surfing while we were in Malibu. There is no way that charge was valid. To their credit, they waived it. Parking is $27 a night for guest parking. In hindsight, I should have parked next door at the parking spot and saved $11 a night. It's a huge hotel and has a nice lobby and gym area. We stayed here because of it relatively central location in LA. They do have their own coined-laundry area which is very convenient. I don't know if I would stay here again or not.

02/01/14 | Link | Rating: 3.0
230. Chelsea L.
This Hilton is a basic hotel. Nothing special. Room was a basic room. They do not have free wifi, very inconvenient. It may be good for business trips, but no amenities were in the building and the view was just overlooking streets.

When I went, their credit card system double charged my credit card when I checked out AND after I left. I don't know if this was something they usually have trouble with, but if you do book this hotel, watch out for that.

Not the worst hotel, but not the best.

16/11/13 | Link | Rating: 2.0
231. Andrea R.
Stayed here for 3 nights. Great location near the airport, far and inconvenient from everything else. The hotel is clean and spacious. Our "view" was of the airport strip. The water pressure in the shower is da bomb, it was amazing. Complaint about the bathroom is that they are tiny and have no vents! The beds are very comfortable and the rooms are pretty spacious. The lobby is large and they have a restaurant and bar you can hang out at. The airport shuttle line was always so long and looked really disorganized; I would recommend finding an alternate way to get to the airport. We rented a car and were disappointed to be charged $38 a day to valet. The convenient part was being able to send them a text when we needed the car. On average it took 10-15 minutes to get the car to us. If we return to LA we will stay somewhere closer to the beach/night life.

08/01/14 | Link | Rating: 3.0
232. Michael D.
Been coming here for years for some reason or another. Never stayed over night but have been to the banquet hall facilities and restaurants. The staff is always very helpful and ready to help a weary guest get around the large complex. The servers in the banquet halls help and get everything done quickly and with smile. I'm always treated well here. Parking is a beast at $18 for valet and $12 for self parking, and those are the prices with validation! Surrounding lots can help you park for less but then you'd be off grounds and I really don't recommend that for this area.

07/04/13 | Link | Rating: 4.0
233. Molly E.
For the price, I think I expected a slightly larger room. The size was sufficient, it just seemed a bit small for the price. The staff is very friendly and helpful. The bed is super comfy. The windows do not open at all. The marble bathroom floor is bone-chillingly cold. The room service menu has zero vegan options. Planes constantly taking off and landing next door means frequent rumbling sounds.

It's definitely a lot better than the Motel 6. If I ever have to stay near the airport again, this is probably a fairly good option. I might prefer to find a hotel room with windows that open though. No fresh air is kind of a deal breaker.

14/06/13 | Link | Rating: 3.0
234. Thanh N.
This is the third year I have stayed at the Hilton for a conference. The other two years were fine, but this year, it was quiet abysmal. I had friends in my room, we were talking and passing out pumpkin pie. At about midnight on that Saturday night, five security guards knocked on my room and demanded they see the registered owner of the room. By the way they came in full force, you'd think they were the DEA doing a drug bust of some high ring criminal or something like that.

I walked out to talk to them and they demanded everyone evacuate the room except for the registered guests. I looked at them like "What? What's going on? Did we make too much noise?" Typically at other hotels, if you are making too much noise, they give you a warning and you quiet down or go elsewhere to not disturb others.

While my friends were trying to pick up their things to evacuate, one of them couldn't find her bag. One of the security guards said "Hurry up, we have to go to the other rooms, we don't have all night." How unprofessional is that? They interrupted us and demanded we do not waste their time even though we were paying guests at the hotel??? It was outright rude. All my friends left hurriedly and didn't even get to eat the pumpkin pie we bought for everyone :( When did they start treating their guests like criminals?

If it weren't for the fact that I actually like this conference, I would have stayed at another hotel. I'm considering booking at close hotels just to get away from the rude staff.

11/11/13 | Link | Rating: 2.0
235. K P.
The rooms are large and clean. My bed was really comfortable. For tired travelers this hotel can be great because it is so close to the airport. But, that also means that you can hear a constant noise of the planes. I was surprised how slow their elevators were. The first time I tired to used them I actually thought that they were broken because I kept on waiting and waiting for one. I was also disappointed in their coffee place downstairs. It said that it served Starbucks coffee. Don't be fooled! This coffee doesn't not taste like one from Starbucks! Checking in and out was easy. However, I was surprised to see that around 11 am when a lot of people are checking out there were only two people behind the front desk. I was lucky to be one of the first ones standing in line because I could see a long line forming behind me.

07/02/15 | Link | Rating: 4.0
236. Omid Y.
First of all, this place is soooo crowded all the time!
$27 parking? Ridiculous!
Everything is unreasonably expensive. I only stayed here because of a deal on hotwire but the $27 parking fee ruined the good deal.

I wouldn't stay here unless I really had no other choice.

19/11/13 | Link | Rating: 2.0
237. Vy L.
For an airport hotel, this is pretty great.
Glamour, light, shine, totally Hollywood styling.
Came by here near Christmas, they decked the whole place out glamorous Christmas style. Gold silver and neon pink/green everywhere, in perfect harmony. Just being here makes you happy. Right in front of the hotel is the Manhattan trolley, which takes you to Manhattan beach, perfect for a day getaway if you're stuck here due to flight issues.
The staff was wonderful, couldn't  have been better. Hilton never fails me.

08/01/14 | Link | Rating: 5.0
238. Mitchell C.
Nice hotel with great rooms. The staff is pretty helpful and very friendly.

A big disappointment for me was horrible internet service in the room.  I really count on good internet service when traveling and it is very inconvenient when it is not available. Even worse is that this hotel charges for their poor service.

19/04/14 | Link | Rating: 3.0
239. Ashley B.
I can't give this place 1 or 2 stars, because I've stayed in those places. But I have to say, for a hilton, this is pretty disappointing, and not the luxurious semi-vacation I had looked forward to.
    I'm staying here for a convention. The front desk is friendly and really helpful and the conference accommodations are impressive (there are almost 2000 people here, and concerts and steinways galore); but if I weren't here for a conference I wouldn't ever stay again. Thankfully my group is comped internet and discounted parking ($10 a day, as opposed to the normal $27 a day for self parking, which made me want to throw up).
    My room smells like mildew and there's no way to ventilate; it's pretty gross. This sounds weird but the window makes crazy sounds in the morning, I thought someone was trying to get in or there was a killer nuclear rat. I think it had to do with the sun warming up the window? No sleep there. The elevators are slow and all the buttons are broken so, with thousands of people trying to use them every hour, it's frustrating. Also the food is insanely expensive, which is disappointing since I basically live here until Tuesday. So, apart from awesome water pressure in the shower, not totally looking forward to the rest of my stay here. Thank goodness the conference is fun.

28/06/14 | Link | Rating: 3.0
240. Taylor M.
Do not use their airport parking services! We tried parking there two weekends in a row, and made reservations online. The first reservation was somehow CANCELLED. We definitely didn't cancel it, but somehow THEY weren't able to keep the reservation. The SECOND time, they tried telling us the same bullpoo and said they couldn't find our reservation. After 15 minutes of going back and with a woman who had no way of good customer service, she finally said "oh I found it you don't owe anything." Don't spend your money on their disorganization.

12/10/14 | Link | Rating: 1.0
241. Rebecca H.
Ive been going to a lot of different seminars with David Singer and its always around the surrounding hotels of LAX and Hilton was the only hotel that me and some of my employees checked out the hotel!

It is def. way more polish and elegant and EXPENSIVE!
I actually stayed at this hotel during a failed attempt from the airline of TACA back in 2012 in August- so they placed us here for one night.
The rooms were incredibly comfortable and the food were ok.
Only thing that was a bit annoying from my experience at This particular Hilton was that we were given a voucher for Breakfast, Lunch and Dinner and we had a good breakfast but when lunch came an issue came about, I went to the front desk to show them our voucher and the person i spoke to said "Too bad" were not going to accept this. So i asked to speak to the manager and she said she wasn't around and i will have to wait till she return.

I was furious and starving! I waited and waited and by the time i finally saw someone lunch was already over!!

I really hope management take care of these types of situation in the future, its not nice to keep your clients hungry!

13/06/13 | Link | Rating: 3.0
242. Matthew L.
I used Hilton LAX for short term airport parking a few weeks ago for the first time.  Since my favorite QuikPark has been on hiatus status for the past few months, I had been trying to figure out places to park my car for my short travel stints.  I had been using Lot C for a while...but I decided on my most recent trip to Atlanta to use Hilton LAX based on some positive reviews from my friends.  Well, their experiences probably were better than mine, as I was a bit disappointed for mainly one big reason -- unreliable shuttles to and from the airport.

A recap of my sub-par experience:
- I had an early morning 8 am flight to catch, and the line to catch a shuttle was extremely long... there were probably about 50-60 people wanting to catch a shuttle.  I had to wait for the people a head of me (equating to 2 shuttle buses full of people afterwards) before a shuttle would take me to LAX.  I almost missed my flight waiting for a shuttle to take me to the airport - not the most pleasant feeling before the start of a trip!
- On my return flight back to LAX, I arrived around 9pm and waited for the appropriate hotel shuttle pick up.  I kept thinking, "Hilton LAX airport shuttle, where are you?" I waited a total of 40 minutes when other hotel airport shuttles (which are located adjacent to Hilton LAX) came around at least 3-4 times.  How many times did Hilton LAX airport shuttle come around?  Just that 1 time during my 40 minute wait.  Granted, maybe the airport shuttle had just left right before I arrived to the hotel shuttle pick up spot... but waiting 40 minutes for the shuttle to come was unacceptable since the hotel staff advertise that the airport shuttle comes by every 15-20 minutes? This wasn't true in my case.

Despite my disappointing experience at Hilton LAX, the parking is cheap (you can usually park here for ~$10-11/day if you use online coupon codes) and getting in and out is simple and easy.  I am a firm believer of the adage, "you get what you pay for"... and this is true at Hilton LAX.  You get a cheap price for airport parking, but at the expense of unreliable airport shuttles to/from the airport.  

If you decide to park here and are departing/arriving at peak, congested travel times (morning and PM flights), please factor some extra time to catch a shuttle so that you don't miss your flight in the highly likely event that the shuttles to the airport are completely full.  Also, please bring a book or listen to plenty of music while you wait for your shuttle from the airport back to the hotel.  If you follow these simple recommendations, your experience will be much better than mine.

06/12/13 | Link | Rating: 1.0
243. Lena A.
This is a hotel right next to the airport...what do you expect?

I wouldn't expect superior service, superior rooms or superior anything for that matter. This is a standard 3-star Hilton Hotel. It's better than the motel 6 of course but not as nice as the Sheraton or even Marriott in my opinion. I think part of the reason is because it seems SO busy and therefore gets a lot of use and wear and tear. It is a very lively hotel with a lot of hustle and bustle at all times of the day and night. Lots of people everywhere (I think this is partially because they host a lot of events and conferences).

The lobby is really nice and very large, but the rooms are standard (on the smaller end) with a large tv (no microwave or fridge though). Elevators are in not so great shape..they made me feel uncomfortable and could clearly use an upgrade. Customer service is good but not great. At most 4 or 5 star hotels that I have been to, at the front desk they are much more personable and sometimes ask where you are traveling from, if you have any room preferences, etc. Here, the woman at the front desk was very nice and friendly but didn't really interact with me or ask if I wanted to be on a certain floor. Part of the reason is because there was a line behind me..this is a busy hotel of course and there was only one attendant. Valet parking is $36 and self-parking is $27. Internet is another $12 a day. Typical for most big chains I think. They want your money.

I think that whether you like the hotel or not would depend on how much you paid and what your expectations are. If I paid full price I would be complaining left and right. But I didn't :) I used Hotwire or Priceline and ended up with this hotel, which wasn't necessarily "cheap" but at a price that I think is more suitable for this type of hotel. I also wouldn't expect a whole lot more than a nice place to sleep that is safe, clean, has some nice amenities (a restaurant, gym, executive lounge), and a hotel that you have heard of before that you can count on. I wouldn't necessarily recommend seeking out this hotel specifically but I wouldn't recommend against it either. It serves its purpose.

26/04/14 | Link | Rating: 3.0
244. David P.
The rooms are pretty clean and the beds are very comfortable, but this is not a very good deal at all for the price. I'm never using Priceline again after getting stuck here with almost $30 a day added for parking, no breakfast, and they charge for wifi. If we wanted to pay $30 more, we'd have gotten a nicer hotel closer to the events we were attending this weekend. The bathrooms are tiny and designed for short people. I hurt my back bending over far enough to use the sink. My girlfriend's sister's room got INFESTED with ants too. Gross!

02/11/14 | Link | Rating: 2.0
245. Bud H.
Nice enough hotel and certainly close to the airport but WAY expensive food and beverage charges and WAY excessive on the ala carte charges; wifi in the room-$12/day, SELF parking-$28/day, use of computer & printer-$$.  Even the free wifi in the lobby is cumbersome and slow. Staff is aloof and not very accommodating (save for the concierge who gave a great dinner recommendation....although anything off property would get 5 stars...) and the guards in the elevator lobbies are disturbing.

Not recommended unless you are forced to stay here or are really wealthy....but then, if you've got the bucks you could find a better spot for sure.

I'm a business traveler and a Hilton Honors member and I've stayed at Hampton Inns better than this!  Makes me want to switch to Marriott...

01/06/14 | Link | Rating: 2.0
246. jackie c.
Stayed here last night. The creakiest bed I've even slept on. Very low to the floor as well. Most uncomfortable.

21/10/14 | Link | Rating: 1.0
247. Scott E.
The stay was ok other than the wifi signal strength dropping faster than obamas approval rating.

When I entered the room, it was about 80 degrees inside. I immediately turned the air on which cooled the room almost instantly. The problem occurred when i turned it off. For about the next hour, it sounded like Rosie Odonnel wrestling a double cheeseburger.

Bed was very comfortable.

11/03/14 | Link | Rating: 3.0
248. Alice A.
One-sentence review, go!: It is a bit pricy but enjoyed my stay :)

21/07/13 | Link | Rating: 5.0
249. Emily P.
i recently stayed here for 3 nights and loved everything about it. Not sure why this place just has average reviews. The rooms were clean and spacious. The staff were all very helpful, friendly and accommodating. Their lobby is gorgeous as well. i would definitely stay here again. It is a little far from Hollywood and other tourists stuff but it worked. Plus I stayed here because I had two seminars here.

20/03/14 | Link | Rating: 5.0
250. Gracie J.
Stayed here a week ago for a convention. I honestly wasn't that surprised by the $27 parking
(Hilton San Francisco is $50, so this is a bargain). However, the hotel overall is pretty disappointing.  We are Hilton Honors Diamond members and we were put into a room that looked out to a wall, so there was basically no natural light in the room. It was like being in a dungeon for 3 days. Everything was just very underwhelming and mediocre.  I won't be returning here if at all possible.

19/02/14 | Link | Rating: 2.0
251. Shaun F.
Unapologeticly bad service. Stayed the night but the thermostat was broken and the AC was on overdrive the entire night. Froze through the night even huddled under the sheets.

Went down to the front desk to complain but all I got was an apathetic shrug in return... I guess since I booked online and prepaid for the room they already had my money and saw no need to fix my accommodations.

No, hitting the 'cool' button below. Freezing the night away is not amusing.

14/03/14 | Link | Rating: 2.0
252. Laurie N.
Not my favorite business hotel.

The staff were mostly nice (though I had a weird incident with the woman working in the gift shop) but there are issues with the elevators (yes, it's true, they don't display the right floor numbers at some floors) and the parking garage is a nightmare because it's so tight and the spaces are poorly marked. Once I located my car (I'd written the number down but figured out later that the paint had worn off, making an 8 into a 3), I had to crawl through the back door over and into the front seat to get in when I was leaving. No, I'm not kidding. Yes, I was wearing a skirt. No, it wasn't ladylike.

Bed was comfy though.

29/05/14 | Link | Rating: 2.0
253. Lany H.
Booked through Hotwire.com and got this room for $110.

ROOM - Beds feel like clouds. Room was modern and big, there was a lot of room for our luggage. View from the 12th floor was amazing. Carpet by the bathroom floor was really wet for some reason. We realized this before we took a shower.

SERVICE - over the phone, we asked for extra pillows and toothbrushes, they brought it to our room. Great! But at the desk when we checked in, they looked tired and overworked. The hotel got very busy and it shows. They should invest in a couple more front desk people. We watched a lady complain about parking to front desk staff and the person who dealt with her looked like they were on their last nerve.

WIFI- free in the lobby (fast! great, $13/day in room (bad. Slooowwww, not worth it)

PARKING - $27!!! It's understandable since it's near the airport. Supply and demand isn't a problem for their parking structure since it was packed full. The spots are super tight and people try to park in spots that are not spots?

$110 + 27 + 13 = $150

Would I have paid $150 for this hotel room if all these amenities were free? Yeah. It's super busy and there are always conventions and things going on. It's a fun place to just BE.

17/02/14 | Link | Rating: 4.0
254. Scott G.
Full service good hotel by LAX.

But watch out ! If you have Verizon the entire place is a no service battery sucking one. Cells on work by windows or in your room

16/05/14 | Link | Rating: 4.0
255. Melissa G.
The hotel room was nice and clean I just expected a little more from The Hilton. The restroom was cramped and the tv was really slow to respond. Another really annoying thing was that our clock in the room was an hour behind! So when we thought we had an hour and a half to checkout we really only had 30 min.

AND THE PARKING they charge $27 a night to park even if you have a room! We had to park at a community parking garage and walk to the hotel!

04/07/14 | Link | Rating: 3.0
256. Lisa R.
We stayed here on Saturday night because we were going to a show at the Forum (take an Uber - the yellow cab prices are ridiculous and you will be taken via Paris to get to your location). $94 for AAA rate, we paid an extra $11 for a larger room with panoramic views,  hotel room was spotlessly clean, bed was extremely comfortable and front desk staff were very accommodating. Only downside was we had dinner in the bar.  Food was kind of pricey, $20 for a turkey club and a split fee.  Bar tender was a loud, opinionated old crow, he yelled that he didn't like England (I'm English) to one of the waitresses.  Kind of an odd choice of staff considering we're in a hotel at an International Airport, one of the busiest in the world but he was old, so, whatever, England doesn't like him either. Yes, I would stay here again and recommend it.

22/12/14 | Link | Rating: 4.0
257. Robin T.
I would actually say 2.5 stars.  The aesthetics are very nice but the room lacked a mini-fridge and the bathroom doesn't have an exhaust fan and is small.  Showers are steambaths if you want privacy from your roommates.  The food prices are pretty high - breakfast plates in the sit-down cafe are about $18 for an egg dish.  I don't live in CA and I know the cost of living is very high, so maybe $18 is a good deal.  Not for a mid-westerner.  I'd probably shop around for another hotel but the room rate is good.  Like the airlines and many other businesses, they make their money on the extras.

07/12/14 | Link | Rating: 3.0
258. Tim G.
You should totally stay here... There are cool views of the LAX runways and you can watch planes all day long in the executive lounge.

Room: I booked a king room here over the weekend but sprung for the upgrade to a suite (396 sq. ft) instead using a nor1 upgrade on their website after booking. Let's just say it was worth every penny. We were upgraded again upon check-in to a corner suite on the 16th floor on the quiet side facing the parking lot. I emailed the hotel ahead of time asking for a quiet room and that I will be arriving very late in the night. They had no problems honoring the request. The living room was quite large, included a sofa, a work desk, Herman Miller chair, and a large flat screen TV. I liked how there were two bathrooms in this suite. No more hogging the shower!

Bed: Super comfortable and the sheets were clean. While I didn't have my black light on me this time, I did not spot any questionable objects on my bed.

Housekeeping: They did a fantastic job and took care of business. I didn't even hear a peep from the until I left the room and they were very good at observing the do not disturb sign.

Parking: It was $27 and it was expensive just like the rest of the hotels in the area. They figure you can't find parking anywhere near the airport without walking several long blocks in the hot weather. The only closest option was LAX lot C but that's quite questionable at night and doesn't give you in/out privileges. I wasn't a fan of having to drive down 4-6 levels just to park and the fact that I'm constantly competing for a parking spot near the elevator. Word of advice, park near the elevator :). If you find a spot near one, go down further until you do. The first 3 levels are valet only and there's also a Hertz rental car agency on-site. Look carefully for the self-parking sign past the hotel. If you want to be on the safe side, drive through the hotel entrance and make a right into the alley towards the garage. I didn't have problems finding the sign.

Location: Extremely close to the airport and a very easy drive.

Noise: You will hear the planes if your room is facing W Century all night. I highly suggest requesting a room facing the parking lot. I'm a light sleeper and didn't hear any noise at all.

Executive lounge: The lounge gets VERY crowded during peak hours to the point where you can't even get a seat. You can get a continental breakfast here: fruit, cereal, pastries, coffee, juice, and tea. They unfortunately don't have hot breakfast items. It was pretty awesome seeing different airplanes taxi off into the runway. I sat there for a whole hour watching planes take off and land. If you enjoy that kind of thing like I do, this is the spot!

Amenities: Gym, pool, several outside gardens, and a huge lobby.

This hotel is a keeper. I'll be back!

30/09/13 | Link | Rating: 4.0
259. Carlinhos H.
I mean it's good place to stay when you're going out LA. Not good for someone who wanna go everyday to downtown. Also they charged me something that I still don't understand. They just discharged me after my complaint.  It's ok.

14/12/14 | Link | Rating: 3.0
260. Jessica P.
Valet is slow and unorganized and the elevators need to be upgraded. Staff are nice except the cashiers at the valet. Only here for a church conference.

22/10/14 | Link | Rating: 3.0
261. Rock C.
I park here whenever I go on short trips, the pick up time from airport back to hotel varies.  I once waited over 40 mins but most of the time it's about 20 mins wait.  Parking space is a bit tight so I always park next to the wall so I won't get dings from other parking next to me.  5 and 6 floor usually have more open spaces.

21/10/14 | Link | Rating: 3.0
262. Ariana K.
I stayed here this past weekend for a work trip.The parking situation is just ridiculous. $27 for self-parking in this incredibly cramped, poorly designed, underground garage...and $37 for valet. Totally outrageous.

I stayed in an upgraded king suite. I loved the size of the bedroom and modern decor, but the bathroom was TINY and outdated. The AC vent was leaky and dripping. The elevators were always a game - more than half the button lights don't work so we saw several other hotel guests pushing the buttons like maniacs trying to get to their floor lol. The staff was friendly though and they offer a convenient airport shuttle, but this wouldn't be my first choice for a hotel in that area.

24/06/14 | Link | Rating: 3.0
263. Joe N.
Good choice near LAX. Front desk was a little slow with getting my room, so I waited in the executive lounge. The lounge offers spraling views of LAX from atop the 16th floor. Lounge has a spread of free beverages such as water soda and juice. They even have mineral water! Staff is very friendly and accommodating.  Stayed in a suite. Plenty of space! Beds are a little dated, and have annoying squeaks in the coils. Hotel pools are refreshing,  and are sourounded by hot tubs which are nice after a stressful day. Evening reception in the lounge includes spread of fruit, veggies, and cheese, crackers, and hot apps such as chicken satay with peanut sauce and mozzarella sticks. Desserts included fresh baked soft cookie selection and pastries. Overall, this property pleases!

30/05/14 | Link | Rating: 4.0
264. Chels ..
I simply loved this hotel. It was the best one so far on my journey through California. I got a deal on trivago for $189 per night. I see I could have got a few better deals oh well. It was worth it for me.

Pros - comfy beds (I had two nights of wonderful sleeps), clean, modern

Cons - parking is so expensive! 29.99 a day! As well as no free wifi. Most places have free wifi c'mon Hilton Hotels get with the times. The crappy thing about California is they tax you on everything, so my entire bill did come to almost $500 for two nights! Not budget friendly if you're wanting to save a few dollars on hotels.

Overall I would highly recommend this place it was close to all the fun places, Beverly Hills, Venice Beach etc.

10/08/14 | Link | Rating: 4.0
265. Anne B.
While Hilton is usually a full service, wonderful hotel, this Hilton is the exception.  Maids, bellman, cooks and waiters work very hard.  Anyone who could be considered more mgmt, can't be bothered.  Check in lines are long and front desk is usually understaffed, which doesn't stop them from either closing out, or disappearing.  Concearge has SUCH an attitude!  Rooms are spotty in terms of cleaning.  Spots on mirror, mold in shower, food from prior guest in mini fridge...Housekeeping wasn't available to come back and no other room available.  

Elevators don't record the correct floor and elevator buttons on each floor work only sometimes.  again, reporting to front desk, gets a oh, we're sorry response.  Business center is a joke, $3.00 for 5 min, :50 for each min thereafter, which includes checking and printing boarding passes.  Disgraceful, as the printing is $1.00 a page!

When leaving in the morning, earlier is better.  waits can exceed 45 min.  Over all, almost any hotel around LAX is a better choice.

17/05/14 | Link | Rating: 2.0
266. Case T.
Pros: The room (although small) was very clean and modern. I felt comfortable walking barefoot in my room. I love the new furniture. There was plenty of room to store my stuff. The beds and sheets were so comfortable I fell asleep easily. It is also in a very convenient location next to LAX and all the car rental places and several restaurants.

Cons: The parking was a nightmare. It cost $27 per day (when you're already paying Hilton prices) and you had to loop around four floors until you reach the self-parking at P-4 and below. The poor design of the parking lot also caused us to spend 10-15 minutes each time just to enter or exit the lot, and it was so narrow it was hard to see other cars. The front desk was also not very friendly. I called them on two occasions to ask simple questions like "What is the checkout time?" and was met by very curt, impatient replies, never friendly. Also, there is no free wifi here, something that I had expected in nice hotels.

04/06/14 | Link | Rating: 3.0
267. Hillary M.
The lower lobby (LL on the elevator) is like the forgotten step child in this hotel.  I was at an event over the weekend and it was a nightmare.  The temperature was probably close to 80 degrees at times and made the experience of being there for the weekend miserable.  The ice water they were thankfully providing was constantly running out so replacing all the fluids I was sweating was problematic.  

The carpets are badly stained, the wallpaper peeling, inadequate lighting in some rooms all show poor maintenance.  Even the ladies room was a joke as every time I went to run my hands under the water the soap dispenser kept wastefully spitting out its liquid over and over again.  One of the faucets sounded like it was farting every time it triggered which made everyone in the stalls laugh.  

The prices in the cafe are obscenely high, if they did not try to rip people off I would have bought something.  Ever hear of making a profit on quantity?  If you sell more items at a lower price you will still make your money rather than not selling them at a higher price.   I refused to buy anything there because of it and decided to wait and eat at a real restaurant just on principle.  

If you are looking for a place to have your event this is not it.

19/05/14 | Link | Rating: 1.0
268. Salil G.
I generally stay here. I put in $75 per night on priceline and this is what I get. Chpea, clean and easy access from the airport.

Good deal!

29/07/14 | Link | Rating: 4.0
269. selina n.
My husband and I were ready to embrace the worst after reading the reviews but fortunately for us, we had a pleasant stay. Our check in/ out was quick and the front desk staff were nice. Our room was really clean, bed was comfy and for the most part pretty quiet (we did hear a few planes). For some reason we were able to pick up AT&T wifi so we didn't have to pay for it. Everything though is quite expensive, from the room service (we didn't order any) to the parking! $29 a night? Are you effing kidding me? Though it was a nice stay, my husband and I won't be back the next time around because really... who would want to pay $29 for parking?!

04/01/15 | Link | Rating: 4.0
270. PeaJay H.
Stayed here upon recommendation from my niece in law. Very lavish and very cozy. The rooms have 42 inch (I believe?) LCD TV's which was awesome. The room was spectacular and loved the access to the courtyard and central location to access everything you need and want to see.

Only knock is the ridiculous parking prices. I paid $27 to park for a day! Wowzers! In my opinion, hotel guests shouldn't have to pay to park or pay that much. And the place is infested with spiders. Saw one on the ceiling on the way to the room. One scurry across the dresser in the room, one on the ceiling leaving the hotel and another beside my bed in the room at the end of the night. They really need to look into this. Not sanitary, not safe.

03/11/13 | Link | Rating: 3.0
271. Umar R.
In my opinion this Hilton LAX hotel is really a 2 star hotel, not a 4 star hotel, its embarrassing to even call it a hilton hotel. Even a "holiday Inn"  I stayed that same week in San Diego was better, I thought Hilton had a better status, Im afraid not. The reason I say this is because they have really bad service, no discounted parking rates for guest, old and un-updated facilities which is still stuck in the 70's and food at this hotel really is something you find at a motel, not a hotel.

When I checked in at this hotel on Oct 2nd, I had to wait almost half an hour to get checked in by standing in line, I think this is unacceptable for a 4 star hotel. Guest should wait no longer then 5 minutes for their Key, thats the 4 star standard, great customer service, but at this hotel this service was totally absent. To say its near the airport and there are more people to cater, that is just a horrible excuse; because I stayed at the marriot LAX before, and they took less than 3 minutes to welcome me and give me my keys. When I eventually made it to the front of the line, the person checking me in, didn't even apologize for the wait, how unprofessional. In addition, after taking 5 minutes to check me in, through all the process I got the key, but when i did eventually go up to my room, my room door did not even open. I had to go down all the way again, wait in line for a further 15 minutes, and then they said oh we gave you the wrong room, so issued a new key, no apologies, and gave me nothing for my trouble, normally other hotels at 4 star would provide me something , but clearly this hilton does not care about my business. When i went to my floor, the right one i was told, I again could not open my door. I went all the way down again, and waited a further 15 minutes to get served, and they told me security would come and assist me in, again no apologies or any complimentary action by the staff to ease my pain, not even a simple drink coupon or anything at all. Im not expecting it, but normally when hotel make mistakes, they know how to appease their customers. After 3 times going down and over 1 hour to just get into my room, I was finally in. The room was nice and clean, and nicely decorated, but the room was hot, the air condition was not on and the room was just fuming with heat from the sun that was entering the window.

Parking is just overpriced, $29 a night, that crazy. No discount rates offered to guest at all, which seems like the hotel doesn't care about the guest. I understand if you want to charge people who are just parking there and going on a trip someplace else an expensive rate, but for a hotel guest who is staying there paying that price, thats just absurd.

The overall impression I had of this hotel, is it has hardly been updated, the lifts are old and creaky, and had metal which was bulging out and looks like it was falling apart. The gym looked more like a banquet room, and was just overall average. The pool was so 70's , It need to look grand for a 4-star hotel, especially if rooms are overlooking it from the top.

In addition, the room had very poor sound proofing, in the morning I could hear doors being banged by the next doors. Which disturbed my sleep, this should not ever happen, this feels like a motel and not a hotel.

Finally the food was just bad, we tried the breakfast buffet which was $25 each person, and boy it was disappointing. The bacon was dry and old, the scarmbled eggs had no flavor and was overcooked, the pastries were not kept warm. The food was badly cooked, mostly flavorless, and I even saw plates that was not cleaned properly. I was just mortified. The server was pleasant but the food is horrendous.

I would not recommend anyone to stay at this hotel.
I stayed from OCT 2nd to Oct 5th, and I was really disappointed with Hilton Lax. This is not the hilton I know and this is definitely not a 4 star hotel worth paying.

06/11/14 | Link | Rating: 1.0
272. Andrew P.
Awful experience.  Inspired my 1st yelp review.  Aside from my room reeking of smoke and the carpet being dirty, the worst thing about this hotel is that it is one of those businesses that feels entitled to take your money.  Like an amusement park they say "we have you here, so what can we charge you for? "  parking?  29/night sounds reasonable.  Bfast? 11 bucks.  Internet?  I stopped checking at this pt, but its not free.  I for one make a point not to give places like this my business a 2nd time.

17/12/14 | Link | Rating: 1.0
273. Rich S.
I really want to like Hilton LAX, but diminished service has led me to doubt I will return.

PROS: convenient location to LAX; clean; friendly staff; reliable shuttle.

CONS: Internet for $13/24 hrs; getting a quiet room one stay, next to the housekeeping laundry/trash chute the next visit

The CONS capture my main rants. I think internet was once gratis here; now it's $13 for 24 hrs? I just want an hour or so before I hit the rack -- maybe 30 mins in the morning.  What percentage of customers are staying in their rooms at this locale, whereby they are getting their money's worth out if this fee?? Yeah, it's just $13, but it's the principle . . . As for room selection, maybe it's because I've dropped down the Hilton Honors ladder due to minimal business travel (a good thing, right?), but how did I go from quiet, end of hall rooms to my last one which shared a wall w/ the trash/laundry chute?? Thunderclaps of noise and a steady, intermittent clanging/vibration thing going on throughout the evening . . . I don't wanna switch rooms at 10pm!!  Guess I should have told the front desk clerk, "OK, may I please have a room away from the bank of elevators, far from where your custodial staff plies their trade, nowhere near the Little League team from Clovis, and preferably in the same hallway as the AARP Chapter members?"

WHEW!!!!

Cheers!
RS

11/05/14 | Link | Rating: 2.0
274. Donna M.
Unless you're staying here for free, I'd avoid this hotel.

The boyfriend and I got stuck here recently for a night after our original hotel overbooked. Our night stay ended up being comped, which is lucky for me because I would not have been happy to actually pay to stay here.

The location of the hotel is great--very close vicinity to LAX makes it easy to reach after a day of traveling. The downside is that this hotel has a very high volume of people coming in and out. Just trying to catch an elevator to our room, I felt like I was practically being bearded.

As other Yelpers have mentioned, self parking here IS expensive at $27. The lot itself is a little on the confusing side, and depending on what time you come, is also very congested. Because the adjacent area is busy as well, trying to find street parking yourself to avoid the cost is practically impossible.

We had a huge problem with hot water in our room. Let the sink and shower run for 10 minutes. Even after 10+ minutes, the water was icy cold. When I called the front desk asking if I was crazy for not being able to get hot water, I was promptly told that I was supposed to let it run and not to expect hot water immediately. Uh... Even after the engineer came, his only solution was for us to let the water run and wait it out for hot water.

Our room was whatever, but for a last minute accommodation, I also didn't expect much. We got a room on a very low floor with a view of the pool. This was okay since we were only planning on staying for the night, and since we checked in very late (10pm) and checked out early, noise from the pool wasn't an issue. The beds were big and comfy, which was nice, and the big TV in the room was pretty sweet. The walls were pretty much paper thin here. I woke up at 5am because I could hear the neighboring room running their shower. I wonder if they had the same hot water problem...?

When we checked in, we inquired about staying additional days instead of the just one night. The girl at the desk told us we would have to check on the Hilton website and book it ourselves if we would like to stay for any additional days. So much for service. There was no free wifi though, so we didn't even bother to check rates. After our one night there though, I'm VERY glad we didn't.

All in all, I appreciated a nice cozy bed to sleep in when we were in a bind. But if I had to fork over money myself, I would look far and wide for ANY other place to stay.

11/11/13 | Link | Rating: 2.0
275. Jackie C.
Eh.

Positives: The lobby looks super nice and swanky and everyone who works here is incredibly nice and accommodating. Comfy bedding and nice toiletries (Peter Thomas Roth). Very close to the airport, about a $5 cab ride.

Negatives: THE ROOMS ARE SO NOISY!! I got stuck in one next to the elevator and it sounded like a train was roaring by every few minutes. They kindly switched me to a different room at the end of the hall, far away from the elevator, but even there it was super loud! Also besides the common areas, it seems like the hotel is slightly undermaintained.. for example, the elevator buttons are all broken, the towels are somewhat shabby/frayed, the bathrooms are really dark... They also have an airport shuttle service which should be a plus, but it takes around 45 min each way! Is that worth it when a cab is only $5? Also wifi is free in the lobby but you have to pay for it in the room.

06/09/14 | Link | Rating: 3.0
276. Michele R.
I stay here several times a year when passing through the airport. I Alan HHonors member, always get upgrade, free wifi, and cookies.
The rooms are spacious, beds very comfy.
The restaurants are so so. They have a very large space and it does not feel intimate. They have a casual restaurant that is too casual.
They could work on this a lot. I eat there because I do not have time to go out, but it is not a pleasure.
The service is very good. They give extra attention to my needs. It is perfect for a traveling business person or couple.
There is airplane noise, but that is expects.
I will keep coming back.

15/09/14 | Link | Rating: 4.0
277. Rob J.
Minus a star for the extremely overpriced valet parking. ($36). Minus a star for the ($12) overpriced Internet fee.
Other than that I didn't interact with any employees and it was a nice location to the airport.
The in room food was bland and nothing special, however they might have thought so by the prices of it....

21/06/14 | Link | Rating: 3.0
278. Vincent H.
I was here for a convention being held at this location, and I have to say I have never been treated so poorly by a hotel's staff. I'll number off all the things that happened so this review will be organized.

1. They charged me $10 more a night than my confirmation email told me they would. Apparently, the fine print stating price differences between amount of people per room hadn't been applied yet when they sent the price to me. You'd think then they tell me my room rate, that'd be what I got charged. I wasn't informed of this rate until I got the bill at check out, so I called the front desk and was told there was nothing they could do because i was *technically* told they would have done that. Shady at best. Just tell me upfront what the room rate is. Not tacking on extra money when I leave.

2. I had friends in the executive suite on the 15th floor who were kicked out due to having a "room party" and not refunded for their money they paid. Note: they were not having a room party, they just had some friends visiting the room that night before going back to the convention and they were not being noisy. Convention staff informed me that the hotel targeted convention attendees in the suite rooms and kicked out many of them.

3. Out of nowhere, the last night of my stay, the staff stopped me and required me to take out my room key and show them it as proof I was staying there. Really strange. It was also really inconvenient as I had to stop and sift through my wallet to find the key in the middle of the hallway while my feet and back were hurting pretty bad.

4. The staff blockaded off a section of the lobby as a "pathway" for staff that guests were not allowed to walk in. This pathway blocked the stairs at the end of the lobby, so I couldn't use the stairs and had to walk even farther to get to the elevator. Just to get to the second floor. If I tried to walk around it, I would get yelled at by angry hotel staff.

5. Oddly, there was no hair dryer in the room anywhere. When I called to ask for one, they made me thoroughly check the room to make sure it really wasn't there before they brought me one.

On the positive side:

1. The room was a good size

2. They did actually bring an extra blanket to my room when I asked

3. We got discount parking without having to prove we stayed there like with everything else (my friend forgot to put her parking on the room charge).

In all, I had a great time at the convention itself, but the hotel staff being rude and annoying and scamming me out of money kind of ruined my experience with the hotel itself.

14/11/14 | Link | Rating: 1.0
279. Karl S.
This is our go to place when flying out of LAX. It's old but fairly clean with a decent staff. The room service is stupid expensive, but it is what it is. Good shuttle service to the airport and 14 bucks a day parking. Nothing special here, just a good location.

19/01/15 | Link | Rating: 4.0
280. Mitty C.
Alright. This is a pretty darn nice hotel for layovers and business travelers -- especially for the affordable rates that I was offered. (about $110/night)

pros:
+ affordable
+ right next to the airport with complimentary shuttles that leave every 15 mins
+ gorgeous lobby
+ has a nice VIP lounge for Hilton HHonors Gold and above members. Free food/drinks! yay!

cons:
- rooms seem a little bit older
- parking can be expensive if you have a car ($30+ per night!)
- in-room internet was incredibly slow during my stay

On another note, if you have friends that want to just stop by and visit you (maybe you can take them to the VIP lounge if you're a Gold or above member), just keep in mind they can get validated parking by purchasing something from the Starbucks inside. That'll grant them 2 or 3 hrs of free parking. Enough to get in on the dessert time in the lounge.

Overall I will definitely consider staying at this hotel again in the future if I have a layover at LAX, or if I'm here on a short business trip and would rather be conveniently located at the airport with free airport shuttle service.

10/09/14 | Link | Rating: 4.0
281. Nellie I.
Very bad customer service !!!!!! I get a room and I ask frond desk if breakfast include Luice  his name frond desk  toll us it's free and  6-11 am . When we get breakfast the charge us 25 $ . We try to explain that the tell us it's free the start talking a very rude telling me that I have big accent and I feel very uncomfortable I'm pregnant 19 week I start shaking and crying I didnt feel well  the way the talk to me I feel they abuse me!!!!:((((((

05/07/14 | Link | Rating: 1.0
282. John B.
The location of my room was awesome (across from the runway). The king size bed mattress was very soft, along with the blankets.  The room was very clean, and it includes coffee bean, coffee maker.  The only downside is the parking structure.  The parking spaces is tightly squeeze in together.  If you're a visitor, the parking is very expensive.  If I recall, its $30 for 2 hours of self-park.  The food at the bistro is super expensive as well.

06/04/15 | Link | Rating: 3.0
283. Sherry M.
The stay was my typical Hilton experience... The rooms are clean & the staff is friendly. The negatives with Hiltons is they charge for what shouldn't be considered extras (parking, Internet) & give nothing complimentary. Two super positive things: the bed slept wonderfully, and the water pressure/temperature/volume was excellent in my shower!

02/02/15 | Link | Rating: 4.0
284. George K.
Pluses: very convenient to LAX, a large, attractive, clean room.

Minuses: Nonexistent WiFi. Yes, there is a signal in your room, but no you cannot connect. Some rubbish router with half the ports they need to service the guest load. They would want big bucks for this "feature," but it is all moot, since you cannot actually get a connection. To me, WiFi is essential in a hotel, and this makes is very painful not to have it. There is a very slow WiFi in the lobby, and we were able to use that occasionally, but not having it in your room is a big minus.

Expensive everything. $6 for a bottle of water, $9 for a cup of yogurt granola at the coffee takeout spot.

Elevators have the heck beaten out of them, to the point that there's both broken and permanently stuck buttons in the cabs. Cab arrival dings generally don't work, so you are likely to have the doors shut before you know where to go.

Management insists on pre-charging your card for "incidentals".

Bad food service. In the middle of the afternoon, you cannot get any snack foods to take away, since the only bar is closed. Breakfast choices are extremely small, you can't even get a decent egg sandwich from the coffee place. (do not get the ones they have, they are horrid).

The only reason we stayed here was since it was the conference hotel. There are way better places for your money if you don't have this limitation.

09/02/15 | Link | Rating: 2.0
285. Matthieu F.
Obnoxious staff and overpriced... everything from wifi ($13) to parking ($29) and $5 for a Coke... You spend your time being charged for this and that and getting access codes all the time...not a pleasant feeling. I only go there on business trips because I have no choice.
If you can, go to Sheraton next door, it's way better at every level.

30/11/14 | Link | Rating: 2.0
286. S. Alicia S.
The Hilton LAX was a simply gorgeous hotel. I could not get WiFi in the lobby. Found out, WiFi was $12.95 for a 24-hour period. So I purchased it, but it only worked in my room.

My room was nice. I had double beds, which allowed my aunt and her friend to visit. However, the hot water ran out or something, because my morning shower was freezing cold.

What else?

There were five (5) places to eat on site (cafe, bistro, bar, restaurant, room service). The grapefruit on the room service menu was not available at the breakfast buffet. Good food.

Eat on-site and they validate parking. Taxi service is readily available.

Nice people. Friendly staff.

10/07/14 | Link | Rating: 3.0
287. Kelly G.
I know it's an airport hotel, so you pay a lot and get very little all for the convenience of the airport shuttle but seriously, this place is a dump. The lobby is lovely, but the rooms are small, dark and noisy.

Everything is overpriced, from the $40/day valet - $30/day if you park six levels underground and schlep your luggage to your room yourself - to the $5.50 bottles of water in the lobby.

Finally, the in-room wifi is terrible. For $13 per day, per device (so I was double charged for my iPad and laptop) I really need reliable internet access instead of the sketchy, intermittent signal this hotel calls premium internet.

22/01/14 | Link | Rating: 2.0
288. Dan G.
My recent stay at the Hilton LAX was decent.

Upon check-in the room I reserved and already paid for wasn't available-- standard king room. They got me a room that was comfortable enough for the night and I went to sleep soundly. The next morning I used their free shuttle to LAX and haven't really thought too much of the hotel since.

It was a bland experience overall. With this hotel costing what is does, I'll skip it next time and look for something more memorable.

28/03/14 | Link | Rating: 3.0
289. Heathbar H.
I valet parked here for a 3 day trip....i will NEVER park here again! First off they DO NOT take cash to pay for your car at pick up, secondly my car got damaged while here and they acted like it was no big deal! Horrible expirence!

18/08/14 | Link | Rating: 1.0
290. Phoebe T.
As nice as this hotel is, they charge you up the butt for almost everything!

Pros:
- clean room
- fast housekeeping & room service
- had security by the elevators
- nice lobby
- heated pool
- level 3 had access to the garden through hotel room

Cons:
- parking costs $27 a day
- parking was super cramp
- pricey hotel
- far from downtown LA

Overall I would not book this hotel. I've never been to a hotel that charged their guests for parking. Overpriced & not worth it.

09/03/14 | Link | Rating: 1.0
291. Brian K.
ROOM (3rd Floor - King Room)
FRIDGE (No)
MICROWAVE (No)
COFFEE MAKER (Single Serving Dispenser)
IRON & BOARD (Yes)
TV (Panasonic 42" LCD TV)
DESK (Yes)
COUCH (Yes)
FOLD OUT BED (No)
INTERNET (Paid Wifi)
BUSINESS CENTER (Yes)
FITNESS CENTER (Yes)
POOL/JACUZZI (Yes/Yes)
PARKING (Valet $37)
RATE (February, 2014 - $219/night)

PROS
**Good # of Outlets
While not in all the most convenient locations, there are 8 outlets you have access to (not counting the bathroom) without moving a single piece of furniture!

**Spacious
The room is a pretty typical layout as most hotels, but while the bed to TV distance is pretty standard, the door to window distance probably has about 6 extra feet than most Courtyards or Marriots I've been to.

**Big TV
The TV is 42" which is pretty big, considering most hotels are 32 or 37.

**1 Vending Machine Takes Credit Cards
Don't know why this isn't the norm on all vending machines today, but it's a treat when I get it. Beware the $0.10 fee on all purchases though!

CONS
**Smoky
I Know I'm in a smoking room because of the ashtray and matches in the room. I don't know if the whole floor is smoking or what, because while walking to the vending machines, the smell of smoke just kept getting worse and worse. I can tell you that I'm definitely going to be smelling like smoke tomorrow, and I'm having a hard time breathing right now too.

**TV Is Kinda Dark
The picture is just a little dark. You don't have access to change the brightness either.

**A/C Controls Are Confusing
I came in the room and it was a bit warm, and it showed 77 degrees on the digital thermostat. I opened the little door and there was a button that said "Cool," so I pushed it. The snowflake icon appeared on the screen, and then 3 seconds later, it reverted back to Heat! I tried lowering the temperature to 70, but nothing happened, it just turned off the fan. I tried pressing the Reset button but still nothing. Apparently, you need to set the thermostat to about 10-15 degrees cooler than it is now for the A/C to kick in. That's stupid! Also...

**A/C Is Not Cold
I'm a big guy, in the bad way, meaning I get hot easily. I'm also from Chicago, and just came here from -15 degree weather, so don't be too freaked by this, but I usually keep the thermostat at about 68-70. As I said above, I came in and it was 77. After fidgeting with the stupid thermostat, I've got it set to 46 degrees. But that's not that bad, because really, this A/C is like 2 degrees cooler than a box fan. I don't get good sleep when I'm hot, and it's looking like it'll get there tonight.

**Vending Machines Are Stupid Expensive!
Maybe it's because it's LA, and super rich people live in LA? 20 oz bottle sodas and water at the vending machine are $3! $2 for gum and $1.50 for most items (Chips, cookies, etc.).

**Parking Is Stupid Expensive!
$37?! Good Lord! Guess it's kind of the norm in the area, though.

**Internet Is Stupid Expensive!
Gold & Diamond members need not worry, but for all you commoners like me, it's like $13 or so for a night!

**Crowded Executive Lounge
Generally, airport hotels are used by business travelers, and business travelers usually travel a lot, so they usually are at some Gold/Diamond status. Because of that, when you check out the Executive Lounge on the 17th floor in the morning, it's so crowded! It was standing room only for me.

27/02/14 | Link | Rating: 2.0
292. Miguel A.
Just a regular hilton. Nothing fancy about it but staff is very friendly overall.

It's only 1 mile from lax and so you can easily walk to it from your terminal. This is much better and faster than waiting for the shuttle ride. There is a sidewalk all the way and so you can walk safely and roll your roller bag easily.

Despite other reviews there is absolutely no airplane noise that can be heard from the room, at least not from mine on the 6th floor.

Free internet  for hh members anywhere in the hotel and free internet for all in the lobby.

18/12/14 | Link | Rating: 5.0
293. Imran K.
Attended a amazing wedding with over 400 guests.

Parking  
The self parking takes some delicate maneuvering to find. You just pay $12 for special events, though the board says $30. In case you leave within a few minutes you are not charged a cent.

Reception
This was a well decorated hall and names of people with the tables they were assigned to were hanging over pillars. There were many snacks, drinks and mango lassie. Servers  were serving hot kabob pieces. There was live music and a man played beautiful flutes.

Dinner hall
A well decorated main hall in which tables were assigned and there was holy water and palm dates for each person. Everything happened on time and the bride groom entrance was with colorful Bahangra dancers. The bride followed and was led by a group of Japanese ladies holding colorful umbrellas. There was a detailed video of round the world trips of the couple. Then the family delivered mini speeches.

Food:
There was chicken Tikka Masala, lamb, kaboobs, fish, vegetables and byrani along with naans.

Desserts
There were about ten different ones including Ras malai, ghulab jamon, ice cream, kulfa , flooda,

Drinks all types were avaliable I loved the fresh Juices and hot tea.

Saw many dances and heard tons of musicals prayed for the bride and bridegroom and close to midnight returned home. This was a fantastic event.

23/08/14 | Link | Rating: 5.0
294. Ken K.
Great hotel with great beds, good TV, nice views, good service and quiet...even though its close to the airstrip.

Always great service at the front door....always.  Bell service is attentive, polite and truly first class. Products they stock the bathrooms with are really nice.  Towels, beds, sheets and comforters are excellent.  Good water pressure....they have it all together.

Interesting people in the lobby every time I am there. Beautiful flight attendants from around the world. This time, JAL, and other Asian carriers (this is a big flight crew hotel)

The whole place has the feel of a international summit....and it functions 24/7.  

Forget the other higher end hotels, this place is a great value, and the people watching is worth the trip.

13/04/14 | Link | Rating: 5.0
295. Tina N.
This is a great hotel near the airport, but that is ALL it is good for. My friend tried to book a room for us after coming back from Cabo. We were tired and stressed because a hurricane had hit our resort. Decided to stay at Hilton because our connecting flight was tomorrow.

First impression going in, the hotel was nice, but the customer service was on the rude side. Right when I walked up, he doesn't say hello, but simply says all rooms are booked. He then goes, oh actually there's one room available for tonight and asked if I want it. As I was trying to get a confirmation from my boyfriend (who was trying to clarify the reservation with his friend), I told the receptionist to hold on. Another person lines up behind me, and the receptionist asks me "Are you going to take long?" because he wanted to help the person behind me. They should finish assisting my needs first before the person behind me, very poor customer service! He also made a weird racial comment saying I was the only vietnamese person he's ever seen booked a room at the Hilton. I don't know what that's suppose to mean?

Basically the hotel did not allow my friend to authorize his cc for us so I had to book the room. We thought everything was fine, but it turns out that my friend ALSO got charged for the room that he tried to book for us, which was a small room costing $276 two full size beds. We have been trying to straighten things out with the manager for about a week, but there is still no response. The person at the front desk told my friend he "might" be able to give back half the price of the room charged on his card, but it doesn't make sense because my friend didn't stay there.

All I can say is I would never stay here again. It has poor customer service, expensive, and the two full size bed room was super crappy. I couldn't even find the closet because it was so badly designed.

25/09/14 | Link | Rating: 1.0
296. Kim N.
It's crazy how many of hte Hilton's feel exactly the same. Maybe different on the outside but similar in. I've stayed in Chicago both in the city and airport and this one and they've always got a similar vibe. The rooms was solid though parking was ridiculously expensive. $27 a day is crazy. But then there's no parking anywhere around the area. Also the charging for wifi sucks too. But when you're at the airport it's pretty cheap and near the freeways so it's a toss up with the price/performance. 3.5 stars

31/03/14 | Link | Rating: 3.0
297. Robert L.
We ended up here for 4 nights after using Priceline at a price of $100 (including tax). They will move you to a room with two double beds even though Priceline books for 2 (we had 4). PROTIP: if for whatever reason you need extra sleeping space (because your bed buddy kicks up a storm when he sleeps), split the top and bottom of the bed and sleep on both halves.

Be warned! Even though the daily rates might look cheap be ready to add $30 a night for parking and $14 for internet, which is totally ridiculous. Although I never use room service, with a quick glance at the menu I saw that it looked more overpriced than usual.

That said, the room was exactly as advertised and was large and spacey. Guest services were also pretty quick with our requests for extra towels and other hygiene products. Also, if you don't want to pay for internet the signal in the lobby is about 2/2 (good enough) with relatively low ping. I used the fitness center twice during my stay and it was well equipped and very clean.

30/12/14 | Link | Rating: 3.0
298. Stephen E.
I've stayed here a couple times and each time, I find myself asking why...
On my most recent stay, the television system was glitchy, bathtub untidy, parking incredibly expensive, additional charges for wifi, soft drinks, etc, excruciatingly painful.  
Getting through to room service took nearly 35 minutes.
I've learned a lesson and won't be returning.

03/12/14 | Link | Rating: 1.0
299. Erin W.
Bring either a sleeping pill, earplugs, or a white noise machine. You WILL hear plane sounds alllllll night long! LAX is America's 3rd busiest airport and they get international arrivals at all hours.

Fairly nice room. I felt the bathrooms were a bit small and outdated.

Nice to have a shuttle to/from airport. Lots of food options downstairs for those who are in a hurry or someone who has time to have a nice & relaxing sit-down meal.

11/06/14 | Link | Rating: 3.0
300. Marla D.
I love the Airport so staying in a room that faces the Airport is a great thing! I left the window open all night so I could watch the airplanes and drift off to sleep. The beds are perfect - just soft enough. Pillows are nice too - firm enough for support but not too soft that it smothers you in your sleep.  

Bummer that they charge for computer use in the biz center though. Loved the shuttle service too - 24 hours.

Great location to walk to food too. Mini-mart up on Aviation Blvd and Century with decent non-gouging prices - about a block away. Carls Jr fast food is on the same corner.  The hotel has a bistro - not too badly priced either.

18/07/14 | Link | Rating: 5.0
301. Mori A.
If you're ordering room service just bypass and order from andino! The clam linguini was so good! French onion soup edible and carrot cake gross (which is from room service). I ordered again tonight I'll update once I've eaten. Oh! I think it's absurd that valet is $39 a night and wifi is $13 per device each night. Self parking is $29 btw. I'm staying at Westin next time - rooms are nicer, the restaurant has the best steak, and self parking is free if I remember correctly.

06/01/15 | Link | Rating: 3.0
302. James D.
The Hilton Los Angeles Airport is a fantastic stay and I would definitely recommend it to anyone needing a hotel near the LAX gateway.  The Hilton Los Angeles Airport is located on Century Blvd., just two blocks from the entrance to LAX.  Complimentary shuttle service is provided to/from LAX with shuttles running every 15 minutes.  Though parts of the hotel appear a little dated (pool and elevators), the majority of the hotel including the lobby, rooms and fitness center are all new, modern and well appointed.

The valet is located in front of the hotel and self-park is located underground.  The entrance to the self-park garage is located just west of the hotel and offers both short term and long term, covered airport parking.

Once parked, you enter the hotel through the grand lobby to the reception desks.  There are several dedicated agents and the check in process was fairly quick and efficient.  HHonors members can also check in/out using the dedicated HHonors members lane or up on the 16th floor at the Executive Lounge.

On this trip, I was given room 1774, which is a standard king room on the top floor of the hotel.  The room was spacious, beautiful and well appointed with a comfortable king size bed, flat screen television, desk, security safe and a large window with views of the airplanes coming in for arrival at LAX.  The bathroom was a little on the small side with a sink, toilet and shower/tub combo.  Peter Thomas Roth products are provided in the bathrooms.

Other hotel amenities include a pool/Jacuzzi area and fitness center.  The pool is located on the third floor and is nothing spectacular.  The fitness center, on the other hand, is amazing.  For a hotel gym, this is one of the best in-house, fitness centers that I have ever visited.  It's a good size and has a separate cardio room with state of the art equipment.  There are plenty of free weights and an array of machines and benches for you to use.  The only minor complaint is that the fitness center is located on the lower lobby with no windows or views to the outside world.  Though spacious, this can make the place seem a little "dungeon ish" and claustrophobic.

The Executive Lounge is located on the 16th floor.  The lounge is open from 6:00 AM to 9:00 PM. The lounge is nice with a complimentary selection of snacks, pastries and coffee throughout the day.  There's plenty of great plane spotting as the lounge looks onto two of the runways at LAX. A continental breakfast spread is served between 6:00 AM and 10:00 AM and an evening reception is held between 5:00 PM and 7:00 PM.  Dessert is served from 7:00 PM and 9:00 PM.

On this trip, I took advantage of both the breakfast and evening receptions and they were fantastic! Breakfast included a selection fresh fruit, pastries, yogurt, toasts, cereal, hardboiled eggs, juice, milk and coffee.  There were no hot items but everything provided was fresh and tasty.  The evening reception was plentiful also with a spread of veggie sticks/ranch, fresh fruit, pastries and hot dishes including meatballs and potstickers.

If you're in town visiting and you have a few hours to kill, you can hop on the Ocean Express.  For $5, the trolley will take you from the hotel to Santa Monica for dinner or some relaxation by the beach.  The hotel also has a contract with a local golf course to provide you with some complimentary golf clubs and a bucket of balls to hit at the driving range.  I'm not much of a golfer so I didn't take advantage of this.

Overall, the Hilton Los Angeles Airport is a great stay and I would recommend it to anyone.  It's perfect for locals who need a place to stay before an early flight or those with a quick stopover in Los Angeles.

If you like my reviews, feel free to follow my travel blog.  Link is in my profile. Thanks!

29/11/13 | Link | Rating: 5.0
303. Luz A.
Rooms are big and clean. creat View of Lax. Great service. Fear price with breakfast included and the hotel is beautiful.

15/02/15 | Link | Rating: 5.0
304. Tues T.
I park and ride here all the time.
We had a 6 am flight out of LAX so we decided to stay here the night before.
SO GREAT!
(eat out, the food here is 2.5 stars)

22/12/14 | Link | Rating: 4.0
305. George F.
This weekend we chose to try the Hilton LAX after the parking fiasco at the Renaissance LAX Hotel last week. The hotel was clean and had easy access.

Location: good
Parking staff : very good
Front Desk : good
Room: (suite) very big ( bathrooms ) tiny and dated.
Bed: good

House Keeping: good ***

*** person answering the house keeping phone   " Moron "
Called down to get 1 glass and some towels. ( only 1 set ) the guy argued that because I did not enter the number of guests in the room they only left towels and glasses for 1 person. Hummm...

Hotel Restaurants / Bar : go to Carl's Jr. next door.

18/06/14 | Link | Rating: 3.0
306. Marlon M.
Checked in for a day hotel and was not satisfied. My reservation had me for a non smoking room with 1 king sized bed and when I went to check in they told me they no longer had that room available but the receptionist said they have one with 2 beds and I opted for that. As I exit the elevator the strong odor of cigarette smoke filled my nostrils but at that point I just wanted to go to my hotel and sleep. I get to my hotel and turn on a lamp and as I'm laying in bed it just shuts off, I turned it back off and on and the bulb kept flickering... Cmon Hilton! Overall the hotel itself seemed dirty, old, and the customer service was bland. Head over to the Westin down the street for a better experience !

12/04/15 | Link | Rating: 2.0
307. Kevin W.
Was unfairly charged for 2 days of parking as a hotel guest. $28.99 per day to park as a guest is outrageous and its not disclosed until you are pulling into the parking lot to take a ticket. Its misleading also because there is a notice that the desk will give you a pass to come and go without paying, which makes it seem like hotel guests park free, which they should. I called to have the charges credited back and was told it wasn't possible. I am disputing through my bank. Also, room service prices are outrageous as well. $35 for a chicken sandwich and a 16 oz bottled water. I guess Paris needs new rims on her Ferrari.

02/04/15 | Link | Rating: 1.0
308. Courtney C.
This hotel is very nice !! The front desk clerk was not knowledgable about my reservation !  She attempted to charge me twice ! I had to object and explain to her I paid through priceline . She also didn't inform me that they would place a $100 hold on my card, and would not go back on my card until six days! But the supervisor came and he made everything better. He only placed a $5 hold on my card , and also gave me a room with a nice view !! It's my birthday and the experience is great !!

31/01/15 | Link | Rating: 5.0
309. Huntting B.
Visible mold, lots, in bathroom
One of the phones didn't work
Rate included Internet and then they charged me for it anyway
Parking is overly expensive and signs outside are misleading.
People were not welcoming
AC would not stay on high

01/10/14 | Link | Rating: 1.0
310. Darlene B.
Can't sleep so I am trying to make my internet surfing useful.  I started with a bad hair experience and realized I have had more good experiences than bad.  One being my stay at the Hilton hotel this summer.  

My daughter and I arrived late at night after a flight and was welcome to a beautiful foyer. it also helped that we had just arrived from attempting to stay at another hotel that was not kept so nice. The Hilton staff was helpful and kind.  The room was clean and boy, the bed was nice and soft.  What any great hotel experience should be.  

The next morning we went for an early walk and came back and was greeted by Joseph Comeau.  How do I know his name after all these months? Well, his personality was as huge as life!  We chatted and after our chat my daughter & I were commenting on how he has an ideal job for his personality.  The next day as we were leaving we saw him and I asked if I could take a picture of his badge so I could remember to write a review.  

Thanks Hilton, job well done!  Joseph Comeau; you are the creme of the crop!

Free wi-fi in the lobby areas.

16/11/14 | Link | Rating: 4.0
311. Edward D.
Shuttle service from LAX is irregular and infrequent. Driver does not pay attention to passengers flagging him down from hotel shuttle stop. Driver did not apologize. Worst service ever. If you plan to catch the shuttle, be prepared to wait for 45 minutes, even though the telephone operator tells you it runs every 30 minutes, which is less frequent than most of the other hotels near LAX

02/05/15 | Link | Rating: 1.0
312. Kele M.
The good:
Price was very reasonable, clean room and larger than the Marriott... They even have a place to get food downstairs (even though it is expensive ) no microwave or refrigerator but hardly any hotels have them anyways

The bad:
My room key was not working so I figured I can just rush down to get a quick replacement. The lady at the front desk told me to wait in line even though I told her that my stuff was still outside my room. 15 minutes later I get my key only to find out my items are gone. I go to security only to find out there aren't any cameras to even know who took my items ($300 worth).. And security asked why I just didn't call from outside my room (which would have been helpful before being told to wait in that line)
I will never get my stuff back with no leads and I wonder what would happen if someone were to break into my room... Would anyone know?

Other than that horrible experience, everything was fine

12/01/15 | Link | Rating: 3.0
313. Devin R.
Spent 1 night here before heading home from a week in Cali.

I wasn't expecting too much with it being adjacent to LAX. The lobby area has a few different eating options available, which is good for either a quick bite or sit down dinner, so that was pleasant.

As it was already late, I got a small bite at the Landings Lounge. The prices are Hilton-outrageous. I went with one of the cheaper items - the pulled pork sandwich for $15. It was actually pretty good, though the fries were cold. Fortunately the service behind the bar was very good and attentive, so that always helps.

What I would expect from any hotel is a clean room upon checking in. I arrived around 8pm, so certainly no excuse for not having time to prepare it. Unfortunately, it looks like the only thing the staff did was make the bed. There was still trash in the cans - not sure how you miss that. The shampoo/conditioner tubes were only half full. (Really trying to save a dime, aren't you guys?) They did leave me new bars of soap (I wish they removed the used ones from the shower). Then you have the random hairs everywhere to indicate things weren't exactly cleaned thoroughly.

They really kill you on the parking too. $39 for valet - yikes! And make sure you call down ahead. I failed to do this and paid the price, waiting almost 10 minutes for them to retrieve my car.

13/03/15 | Link | Rating: 2.0
314. John G.
I was impressed with the upkeep of this hotel for how busy this is. The rooms were updated and the hotel had a nice layout. I didn't like having to pay for wifi. I'm not a high enough Hilton honors member to get it free.

02/05/15 | Link | Rating: 4.0
315. Raymond L.
I was lucky and did not have to wait to long for the hotel shuttle at the terminal.

Arrived at the hotel in the evening and the check in lines were very long, waited nearly 20 minutes. Being an airport hotel and coming from a long haul international flight was the last thing I wanted.

Rooms were nice a clean, but the rooms can definitely use more lighting. Elevator waiting time can be long during the morning rush hour

Love the huge lobby area as there are abundance of seats for people to wait. Several food outlets to meet the budgets of different needs. For the fast food junkie, there is a Carl's Jr, that is one block from the hotel

25/12/14 | Link | Rating: 3.0
316. Chris H.
Welll... Honestly not the best Hilton I've stayed at. This LAX-located traveler hotel scores at least the two stars due to a very professional and kind staff and good security. HOWEVER... I would not recommend this location. You can kind of tell that this was once a fairly opulent location, with great floors, lighting and decor, but time has not been kind to this place. Little things, like elevator buttons that are worn out and don't light up, threadbare carpet in some places and thin, single pane windows remind you that this is a 1970's build that has been remodelled once or twice. Pretty nasty.

The killer here is the quality of the windows- This place is right next door to the departure runway at LAX, and with the thin, single pane windows (that also crack and creak constantly due to temperature shifts during sunset) you hear every takeoff at night. I woke up at least 5 or 6 times per night for nearly a week (*ack*), every time a jumbo rolled on the power for takeoff. Miserable. Parking also sucks big time- $30 a day for guests, and you have to spin all the way down to P4 or P5 in the dungeon, since the top three are valet spots. Three stars still, due to decent bedding, bigs TVs, good air and great service, but the Marriot, Rennaisance and Embassy Suites are much better options in this $200 a night game. Not recommended.

13/02/15 | Link | Rating: 2.0
317. Tanya D.
Room is typical. Jessica at check in was nice, close to airport.

Cons**** $39.00 to valet, $29.00 self park.
Got a bill for valet unexpected. Their signs are not clear.

10/03/15 | Link | Rating: 3.0
318. Marc C.
I stayed at the Hilton LAX again and have to say, I was very disappointed at the service I received from the front desk staff. .

Check-in was a comedy.  The Hilton Honors line was understaffed and moved at a snails pace.  When I commented on this to the desk clerk, I didn't even get an acknowledgement..

She did make sure to tell me the hours of the HH/VIP lounge.  Of course, when we visited the lounge, it was closed for the holiday and had a note to go to the front desk for appetizer vouchers.  I'm not sure why the heck she didn't know this?

I went to the front desk to pick up my vouchers and only received one for my wife and I.  Only after I questioned the clerk, he admitted that I should get two vouchers.

All in all, the front desk staff didn't seem to care whether I stayed there or not.  Clearly, I was interrupting them.

The one bright spot was "Jaun", our server in the bar.  He was friendly and on top of things.

I hate to be negative because I'm a huge fan of Hilton hotels and stay more than 50 nights a year with them.  However, the service at the front desk made me feel completely unwelcome.

28/11/14 | Link | Rating: 2.0
319. Tavis S.
The hotel looks like a 4-star hotel when you first make your way through the lobby, but there are just too many reasons why I would prefer to go to the nearest Courtyard.

The elevators don't know what floor they're on sometimes. Yes, you are reading this right... I pressed the button for the Lobby, the elevator stopped on 5 but since it didn't go any further we looked out and say we actually reached the lobby. The other passenger mentioned that he was here a couple of weeks ago and the same thing happened.

This hotel is extremely close to the airport... And I mean extremely close. Bring your ear plugs the sound of the Jets taking off will keep you up.

Lastly, while the rooms seems to be clean, well maintained and spacious... When your next door neighbor is taking a shower... It sounds like a sprinkler system is going off in your room. Yes, it's even louder than the Jets taking off.

The staff here is friendly but I don't think I could stay here again.

Oh and paying $12.95-15.95 for Wi-Fi?!  Thought that was a thing of the past.

26/11/14 | Link | Rating: 3.0
320. Chel R.
It has been a few years since I have celebrated Valentine's Day with someone special.  So this year when spontaneity, surprises,  and romance landed on my door step,  I gave in willingly:) So my Mr Wonderful had the entire night planned out ALL for ME!

This was my first time at this hotel.  I was very pleased with their staff from their valet service to their room services.  Their rooms were above average.  Beds were comfy with adequate thread count for me. (I didn't check exactly how much it was but I rested pretty good. So yey!)

Very grand ballroom like entrance.  For a minute there I forgot I'm in El Segundo.  Hahaha I can definitely say it looks like a classy establishment but not snoby.

Valet is $36/daily.
They have shuttle services to and from LAX.
Bellman service.  Check.
Friendly front desk personnel. Check.
Heated pool. Check.

#love #feeling #spoiled

18/05/14 | Link | Rating: 4.0
321. Hashani S.
3.5 stars

The Hilton LAX was a beautiful hotel, the lobby was amazing. I docked a star because self parking was so damn expensive! Almost $30 bucks! Instead, I went online and purchased discounted self overnight parking at the Marriott next door for $13.

The room was modern, clean..a little small but that was ok. I docked another half a star because there was no fridge or microwave in the room. Should be standard at a Hilton chain hotel. That bathroom was a little small as well.  I would not get room service here, its super overpriced.

The front desk was great and we also got a late checkout. I would stay here again if I was in the area but will request at least a microwave in the future.

08/07/14 | Link | Rating: 3.0
322. Chris P.
Good hotel for business.  Facilities were good and close to airport.  I would say this is your typical hilton but nothing really special

11/05/15 | Link | Rating: 3.0
323. Norio Y.
The room looked like a dungeon. Ceiling height is about 7 feet high and less at some part of the room. Windows faced airport but not soundproofed.  Heard airplanes taking off all night long.  The closet hight was less than 3 feet and useless. No refrigerator in the room. A/C worked fine. Bed was OK. Hot water was plenty at shower head but not at the sink.   Got only trickling.  This hotel is overpriced.

30/04/15 | Link | Rating: 2.0
324. Jace C.
I didn't stay at the hotel, so I can't say much about this. I came here for a convention. The showrooms were spacious and the staff was attentive. What more can I say?

Lobby is beautiful. Some people told me the rooms do not match the lobby's beauty. Then again it's what they say, not my from my own experience.

Parking is a bit overpriced, but it's LA and it's near LAX. $29 for the whole day. If you're here for a convention, I believe they charge you $20 after discount. If you're lucky you can find street parking, you just have to go fill the meter every 2 hours, at $1/hr. There's also some parking structures nearby that might charge $10.50, which is WAYYYYY more affordable.

Would I come here for another event? Probably. It's not that bad.

19/02/15 | Link | Rating: 3.0
325. Ruth C.
Stayed here for one night where I checked in late (10 PMish) and checked out the next morning before 8AM. So a pretty short stay but am realizing I do like the consistent high quality of Hilton hotels. What I didn't like about full service Hilton hotels is that they don't have coffee you can serve yourself in the lobby. Guess I am starting to enjoy their hilton garden inns better...

Parking was quite an ordeal here. So many times around and around to get to the hotel level. Then to have to go through it again to get back out. Such effort while also having to pay for the parking.

I actually expected more from a full service Hilton but found a lot of glitz in the lobby but that is not what I look for when I stay in a hotel. Comfort and conveniences that make life easier are key for me.

I didn't have time to try out the restaurant but they did have a coffee shop in the lobby which served Starbucks. Perhaps that may be why no self serve coffee in the lobby. Since I didn't have time to wait in line there I sure missed the lobby coffee. Perhaps they expect you to just make it in your room...which I am not a fan of...but I am sure others may be.

The workout room, if I remember it correctly was okay. Treadmills and elliptical machines where they also had disposable like earbuds so you can listen to / watch your individual tv while you walk. They had a another room off of the one with these machines with some dumbbells and that all-in-one cable machine.

04/03/15 | Link | Rating: 3.0
326. Jim L.
I enjoyed my stay here, even though hotel shuttle is out dated elevator out dated the staff was exceptional! It is always comforting seeing staff working very hard.

09/05/15 | Link | Rating: 5.0
327. Mike P.
The hotel was great! Beautiful and very clean. Great service and staff is excellent.  
But there is 2 major issues that makes this 5 star a 3 star.

One: the price for their food.
$21.50 for a chicken sandwich
$22.75 for French dip sandwich
$51.00 for 10oz steak!

And that is before tax and tip!

The parking cost is crazy also!
I think it is almost $40 to park for 1 night.

29/03/15 | Link | Rating: 3.0
328. Ruben A.
Good staff.  Stinky room!

The friendly staff and awesome private pool/ hot tub made my recommendation better than it would have been. We were staying here overnight after a long haul flight from London. We were pretty beat. My wife and I entered the room and it looked clean, nice view, etc. But it stunk. It smelled of smoke, cleaning chemicals, and body odor. This place needed a deep cleaning. Fortunately the bed linens were clean, and a few sprays of fancy French cologne helped out. Frankly we were to tired to move. But just saying the room needed some good carpet cleaning. I'm betting the cleaners just had an off-day, so I might give it a try again.

10/04/15 | Link | Rating: 3.0
329. Sonya K.
We drove over 8 hours from Northern California for a convention at the LAX Hilton.

We arrived at around 8:30pm, stood in line for over 20 minutes to check in. Finally arrived at our room, there was a smear of blood on the front door as if someone had wiped blood off of their hand. We then step into the room, go into the bathroom & there is hair all over the floor & in the tub (hadn't even been swept), dirty used toilet paper not even in the trash can but on the floor next to it & MORE DROPS OF BLOOD ON THE FLOOR!

This is total health code violation!

At this point we were thoroughly disgusted and scared to think of the condition of the rest of the room (what were the sheets like?!).  

I immediately called the front desk & of course get no answer (this is a forewarning of what the rest of the weekend would look like). We go back downstairs to the front desk & wait in line again for over thirty minutes.

When we finally get to the desk there was a young lady there to "help" us. We told her of the situation and what we found in the room.  She smirks & shakes her head at us, types on her computer for a minute (doesn't even apologize), looks up still smirking, shrugs her shoulders and says,

"I don't have anymore rooms available but I can offer you a continental breakfast".  

A continental breakfast! Doesn't even offer to CLEAN the room! We were absolutely shocked & of course demanded to speak to a manager.

She found this even more amusing and said okay, disappeared in a little room & asked us to wait. We waited another 15 minutes for the supervisor & told him of the situation. He let out a half hearted sorry & offered us a different room but not much more remorse than that. We were of course happy to not sleep in a filthy room but very displeased at the courtesy level & the amount of trouble it took just to do this.

We decided to venture out of the hotel for dinner since we hadn't been pleased (to say the least) thus far & it was after 10:00pm we walk out of the front door & there are cabs everywhere. We start to walk over to one & call him down. We are almost to the car when one of the doormen or valets starts calling out & waving to our driver for the guests he was standing next to. I said, "excuse me we already have this cab" he ignored me & continued to shout & wave. I repeated myself a bit outraged & he ignored me once again! Finally we just got in the cab & left.

When we called the yellow cab service at the end of the night there was no answer. We called different services and it seemed to be the theme, no answer.  We called the hotel to have them send a car over & the surly lady on the phone answered that she could give me the number but couldn't send one to us. I explained that we had the numbers but no services were answering she uncaringly repeated once again, "I can't send a car to you but I can give you their number." I said that I didn't understand why they couldn't send one of the taxis sitting right out front their door or at least contact a driver and patch us through to be sure we were taken care of." Her response, "do you want the number." We ended up walking 1.5 miles back.

The next day when we were walking back from our car (parked for over $20.00 per day) we saw a cook sitting in the service alley, sitting on the street curb in his KITCHEN APRON!!! Once again a huge health code violation.

The next night we went down to their bar to grab a drink and have some dinner. We get down there and weren't met by anyone so we just grabbed the first table we could find.

To continue the theme of bad attitudes & service, our server (a young lady) comes over after at least ten minutes. She arrives at the table with a sour face & asks us if we're ready. We try ordering dinner but she unapologetically says we've missed the cut off time by about 10 minutes. We ask her if there's anywhere in the hotel that we can order food from and she dryly says no. We don't argue but ask if we can at least have some bread to nibble on & proceed to order a round of margaritas with sugar no salt (at $20 per drink plus tip mind you!).

We receive our drinks (no bread still after another 15 minutes of waiting) 2 were correct but mine had sugar on the rim & a hefty amount of salt MIXED in to the drink. After another 10 minutes I get her attention & relay the issue, her reply, "oh. You want another one?" After about a half hour of sitting I received my correct drink & the bread we ordered. We ordered one more round, left a good tip (WAY more than she deserved).

When we walked out of the bar we found the Hilton cafe right next door. Not only were they still serving food but we continued to watch food being served to tables next door AT THE BAR! The theme continues, abysmal service, why would our sour faced server have told us otherwise?

I could go on but I won't, my friends and I have come to call our experience "Purgatory at the LAX Hilton".

23/03/15 | Link | Rating: 1.0
330. Ericka G.
Not that I expected anything to change, but....

I was never recognized for my diamond status upon check in. I like to hear someone say, "We have your Hilton points on file. I see you are a diamond member, thank you for your loyal business" didn't get that. I know it's silly, but I'm hurt.

Hallways are capered in a very 80 pattern. The valet makes it incredibly difficult to wheel your bags down the hall.

Room is clean but still has an 80s vibe to it. It needs more lighting. Incredibly dim and upon entrance you are walking in complete darkness until you can find the doohickey on the nearest lamp to illuminate you to the next lamp.

Room service menu is still the most insanely priced menu in all of my travels and I travel every week for work.

The executive lounge is still not only outdated, but the offering are sub par as comparison to the other Hilton properties. Did I mention room service will cost you $30 more than every where else you will ever stay in life?

Only stay here if you company is footing the bill. Otherwise, go elsewhere.

21/01/15 | Link | Rating: 2.0
331. Richelle B.
Check in was very quick thanks to Kenny. Our request for late checkout was noted and approved. The room was large and clean. We had 1775 which gave us a great view of LA and the ability to watch the approach on two different runways was a bonus. Room was equipped with small coffee bar, safe, iron/ironing board, robe, extra pillow/blanket and a free standing 1875 Blow Dryer. The bed was very comfortable and side lamps have plug ins on the base. Nice big flat screen TV. The floor we were on was very quiet and no airplane noise.
We ate at Landings which was pricey but the wedge salad and cheese/meat platter were very good. Staff was attentive and friendly. Had breakfast at Adiamo. I had the fruit platter with muffin chips and Greek yogurt, excellent. My husband had the eggs Benedict, it was good but he wasn't a fan of the bread pudding. There is also a breakfast buffet. Again staff was friendly and our coffee cups and juices were refilled regularly.
We will be staying here next Saturday when we return from Sweden. Hope the second experience here is like the first.
The only reason I docked one star was the long wait for the shuttle, if I could I would have just docked it a half star for this.

02/05/15 | Link | Rating: 4.0
332. Patty S.
It was not a totally bad experience, but it certainly was a "warm fuzzy" experience either.
The hotel has nine stations at the check-in counter, however, they only have 2 people working.  One is for the "honors program" members and the other one for everyone else.  This means like long waiting time for checking-in or any type of question.
The hotel has a convenient located elevator to the right of the Lobby that goes to the self-parking under-ground structure.  However, the self park fee is an outrageous $29.
I got my hotel booked through Priceline.  I thought I was getting a deal until I was hit with extra $29 per day to park my car.  And had to pay for Wi-Fi additional $15 per day.  I felt taken-for a ride, if you get what I mean.
I was very disappointed to find out that the room didn't have a mini-fridge (servi-bar).  
The place was clean and quite.

09/05/15 | Link | Rating: 3.0
333. Dr. Luke Cua C.
My company, American Herbal Laboratory and Elim Health Center (acupuncture office) exhibited at the Los Angeles Conscious Life Expo a while back.  The conference was good, but the Hilton was a very busy place to navigate.  

The facility is clean and well maintained.  The parking was a premium, next time I may attempt at taking the metro.  Overall, the expo was wonderful and will exhibit with them again.  Not sure if I'd be happy with the hotel choice.

12/05/15 | Link | Rating: 3.0