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Intercontinental Los Angeles Century City in Los Angeles, CA

Intercontinental Los Angeles Century City in Los Angeles, CA

Specialties

Located on Avenue of the Stars, our Westside Los Angeles location in Century City gives you a glamorous Hollywood home close to the famous Rodeo Drive in Beverly Hills and neighboring Fox Studios. Just a short drive to the Getty Center, UCLA, Hollywood or the Santa Monica Pier and beach, our west Los Angeles hotel is the ideal location for exploring LA.  InterContinental Los Angeles is only 30 minutes from LAX International Airport.

History

Established in 1988.

The renowned landmark of the InterContinental Los Angeles Hotel resides on the prestigious Westside of the 'City of Angels'. Minutes away from Beverly Hills, major entertainment studios and sun-drenched beaches, our location on Avenue of the Stars is the perfect base for discovering the best of Los Angeles. Dedicated to providing guests with exceptional service, the InterContinental Los Angeles evokes a unique combination of understated elegance and modern luxury.

 

Company Info:

Rating: 3.78

Address: 2151 Avenue of the Stars, Los Angeles, CA, 90067
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (142):

1. Stagger N.
$120 a night. Free sauna & steam room (I didn't even know the difference before my visit) Pool & cabanas are decent but no bar or view. Walking distance to the Century City mall (Positive or negative depending on your shopping preference) Chauffer drives you around BH in a Mercedes 2006 S430 which was kinda disapointing, I prefer Maybachs or else those old station wagons with wood paneling and reverse rear seats circa "National Lampoons Vacation". Concierge is extremely helpful (shout out to Anita for the last minute restaurant reservations) Bellmen are prompt and even offer to help you restock the minifridge with all the booze you can pick up at Gelson's down the street. The place also has a balcony which comes in handy when you get a drunken booty call from your psycho ex-girlfriend at 5:30am and you don't want to disturb your company while they sleep. This has got to be the most detailed review I've ever wrote, I hope someone actually reads it so I don't feel like I just wasted the last 7 minutes of my life.

08/10/07 | Link | Rating: 4.0
2. andrew m.
visited my friend who booked a penthouse level suite not too long ago. the suite itself was very nice with 2 balconies, a kitchenette, king sized bed, 2 baths, and a lounge and dining area. clean and spacious rooms had nice city views at night. i was a bit put off by the lack of flat panel televisions and the poor static-y signals on the tvs. i figure if somebody's dropping in excess of a grand per night they should upgrade the monitors.

another irksome feature of the hotel is that guests have to pay for parking. that's $20 every time you exit the hotel in your automobile.

05/06/06 | Link | Rating: 4.0
3. Sophia Y.
having entered motherhood, I can no longer stay at the crazy expensive places like four seasons, peninsula etc.

this place was VERY accommodating to baby-dom!  gave me crib, microwave, refrigerator. all at NO extra cost.

crib came with J/J shampoo, j/j baby lotion, baby wipes, 2 blankets. cute bumper.

bathtub was deep enough, though not super deep. room had balcony butpoor view.

free NYT or LA times in AM. late checkout if possible.

the BEST price/value.  $200/night versus $400 for the four seasons, etc.

i will be staying here for all my future LA trips, unless I can beat their price at the four seasons etc (unlikely!)

15/10/06 | Link | Rating: 4.0
4. Kristen F.
Wow this hotel is awesome! I don't care how much it cost because my company's paying for it!

Extra tip? You got it cause my company's paying for it.

Drinks? For everyone in the room? Hell yeah put it on my corporate card cause my company's paying for it!

Need a room? Uh well ok I can't hook a cute guy like you up but I'm sure I don't mind sharing my king size bed with you ;)


I hate corporate events but this place was so accommodating to us. I had some dude dressed as the mad hatter park my car, then someone escorted my luggage to my room. Then I jumped on my king size bed. I didn't jump back because I sank in it. Now THATS a bed! And a mini fridge to put my beer-uh soda in.

Got down to the pool and lounged for a bit. Plenty of cute pool side people, well aside from the pasty white guy who really needs to put his shirt back on and lose about 400 pounds. Now where is that cute cabana boy with my drink?

I stumble back through the lobby and down a few flights of stairs and to my surprise the Hyatt staff has helped set up our booth complete with a mini fridge. Hell yeah.

Now back to the room for some room service ;)

23/10/06 | Link | Rating: 5.0
5. Starlight M.
Excellent hotel. Gorgeous rooms, great views, excellent location for the Hollywood-West Hollywood-Beverly Hills trip, FANTASTIC service, super quick check in/out, so accommodating and has the best late-check-out time I've ever experienced. The beds are huge, the bathrooms gorgeous, Next time I'm in LA I'm staying here. For even longer - just because I didn't get enough of it the first time. I genuinely LOVED this hotel.

18/11/07 | Link | Rating: 5.0
6. eileen g.
Awesome hotel! Not only did we get a room w/ a balcony with a view of LA, but our room had a jacuzzi AND shower, and an extra lounge area with an office section... The bed is FANTABULOUS....you'll sleep like a baby. Valet is wonderful but PRICEY ($30 a freakin' NIGHT!!!!) I'd book again at this hotel!

13/08/07 | Link | Rating: 4.0
7. John O.
Nice view of LA from the 7th floor room balcony. Very friendly staff. Quick service. Beautiful lobby entrance. Nice bar. Nice that it is situated away from the busy areas but is centrally located to go to the beaches or toward Hollywood, Beverly Hills, Chinatown, Little Tokyo. 6 miles to Universal studios. Beds very comfortable. Rooms on the larger side.

20/03/11 | Link | Rating: 5.0
8. Dth S.
omgggggggg the service is sooooooo BAD compared to what they charge for the rooms here! &their smaller rooms (the ones w/only 1bd) are REALLY REALLY TINY&way more stuffy-feeling&looking than they are from their 'bigger' rooms, which even come with 2balconies sometimes. i don't get it....! i soooooo wanted to like this place cuz the ones i've visited&stayed at in other countries were soooooo NICE!! :(

17/06/11 | Link | Rating: 3.0
9. Jessica B.
I am completely underwhelmed by this hotel. The main entrance is beautiful, but the rooms are chinzy. There is mold and water damage in the corner of my bathroom. The furniture is cheap and outdated and I also have a lovely view of a parking lot. Granted my room is a basic one, I would expect the suites to be better maintained. The staff is completely accomodating however.  I would definitely not stay at this hotel again.

25/08/10 | Link | Rating: 2.0
10. Natasha R.
The InterContinental Los Angeles has the most amazing views from the rooms which overlook the FOX lot, excellent service (delivered a power-cord to me when I left mine at home), well appointed rooms - I especially love that they have showers separated from the bathtubs and if you work for FOX/FIM/MySpace/News Corp it's sorta like camp since you'll end up meeting a co-worker or two from one of the other properties while staying there... but unfortunately I ate at The Park Grill - yelp.com/biz/park-grill-… , thus only 4stars.

28/11/08 | Link | Rating: 4.0
11. Christina F.
Ok, know that I am biased here because I paid $105 a night on priceline, had I paid the rack rate of $250++ I think we may have seen a slight star reduction. Its a very pretty hotel...the lobby smells good...the rooms are clean and generic but have nice balconies...we had some issues with the valet never bringing our car, but they were quickly sorted out, and one day our room was never cleaned....but all in all decent, but I would not reccomend it at its full price...

03/08/09 | Link | Rating: 4.0
12. ROBERT B.
On a recent trip to Los Angeles, I stayed with a friend at the Intercontinental Hotel. I can say, we had a great time there, the hotel was beautiful and the staff outstanding, great location too! Special kudos to Efren at the front desk for always curiously answering my many dumb questions regarding the hotel and things to do. I would definitely recommend this hotel.

01/11/11 | Link | Rating: 4.0
13. R K.
Great service from valet to housekeeping. It's a small hotel that caters to business travel but we liked it because it was so centrally located.  The bellhops and valet really make an effort to remember your name and your preferences.  That was impressive.

We can't speak of any amenities or restaurants on property, but the room was great.  I wasn't too pleased with paying for wifi though.

We will return based on the great service.

31/12/09 | Link | Rating: 4.0
14. Jon F.
Clean and modern with good service, this would be a great hotel for business travel if only my AT&T broadband card got any reception here. The big 180 degree balconies are a great touch, and would be even more appreciated in the summer months. The sushi is good.

01/01/10 | Link | Rating: 4.0
15. Zac M.
I've been loving the Thursday night Jazz in the Lobby Bar. Very Swanky! Vice President Biden was there the other night. Secret service everywhere . . .CRAZY!

24/07/10 | Link | Rating: 5.0
16. Melisa B.
nice rooms. excellent service. great room service.
i didn't care much for the location, kind of off the beaten path. probably a great place to stay for a business trip, less for a vacation. the only thing i didn't really like was when a friend came by to meet us and had to pay something like $20 to park for 30 minutes. i don't get this trend in LA to charge an arm and a leg for parking. very annoying.

04/03/09 | Link | Rating: 4.0
17. George M.
Baller Status Hotel.
One room to play in,
One room to work in and
One room to sleep in.

11/09/07 | Link | Rating: 5.0
18. Shannon D.
This place is amazingly beautiful. I give it 5 stars for an all around great hotel. On another note, I do have to mention that I was not too happy with the snotty concierge service. He didnt even give us the time of day and looked at us like we were crazy when we wanted a personal car for only a couple of hours.... I guess there is an 8 hour minimum... Whatever!!! Their convienience store was a joke and only had 5-10 items in it... I guess they are re-doing it??? Internet service was a no go and the room service was way over priced, that is to be expected though.... anyway.... I love, love, loved the purple flowers decorating the front enterance. The bartender was super cute and very nice to talk to. Food was excellent. The whole hotel is very aesthetically pleasing. Beds very comfy and we had an awesome view of the downtown skyline from our room. The valet guys make or break the place and they were for sure up to par. It was a nice treat to be able to stay here and its all because they had a great deal on TravelZoo. Check it out!!! : )

24/02/10 | Link | Rating: 5.0
19. Marty E.
My wife and I stayed at the Intercontinental Hotel this past weekend. The Hotel itself is very nice and easy to find. The room was very comfortable. Obviously a hotel like this is not the place to go if you are looking for inexpensive accommodations; however, we did not find out until we arrived that valet is the only parking option. At $36 per night it can add up.

A MAJOR let down was the restaurant for breakfast. We met two friends for breakfast in the hotel. When we sat down around 11a.m. it took a while for anyone to notice us. We finally got coffee, but it took forever for anyone to take a food order. We actually asked the hostess to get someone. We waited a very long time for the food to arrive and one of the plates was cold. We then had to ask again just to get the check. The taste of the food was fine, but the service was shockingly bad for a hotel of that quality. I do not know if it is a management issue or not, but I doubt that we will use the restaurant if we ever stay there again.

10/04/11 | Link | Rating: 3.0
20. terry w.
very deceptive!

when you book it, it seems like a really good deal...but then you get there and find out that they charge $32/night for mandatory valet (not including tips) and $13/night for internet. they could easily just charge everyone a little more per night and offer those services as 'free.' i would've been a lot happier...

28/07/09 | Link | Rating: 2.0
21. Otto B.
Had a terrible stay here.  For the third time in a row, we asked the hotel to prepare our room with non-feather bedding ahead of our stay and for the third time in a row, they failed to get this done.  This meant we had to wait for room service while our kids really wanted to go to sleep.  We're never, ever, ever going to this lousy, overpriced hotel again.

30/04/12 | Link | Rating: 1.0
22. Jimmie L.
Great hotel with excellent service and comfy rooms!

17/12/10 | Link | Rating: 5.0
23. Ming C.
I won't rate a hotel 5 star unless it is right in front of the ocean, which means four star for a hotel like this locating in the center of a city is really high. My room is so big and has two balconies with chairs!! The lobby is so beautiful with a nice bar and a nice restaurant. The day I checked in, I saw pink orchids everywhere in the lobby and next morning after I got up, they placed with white ones already.  Just wondeful.

20/03/11 | Link | Rating: 4.0
24. Martin I.
very nice hotel!  good location, very close to beverly hills, UCLA and Santa Monica.  Next to the Fox Studio Lot and Century City Mall.

we got a great deal with the federal employee discount and stayed here for 3 nights.

the rooms were of decent size (mini suite), the bed comfortable, and tvs were plasmas.  good water pressures in the shower too.  i think all the rooms have balconies as well.

service was friendly and attentive, eventhough we look like we're only 20 yo.  pool is nice enough and clean, w/ towels available.  gym looks fully stocked though i did not use.

only drawback is $30/day for valet service plus whatever you tip.  but you can call from your room prior to leaving and they will get your car ready before you get downstairs.

03/05/08 | Link | Rating: 4.0
25. Alicia K.
This is where I was put up by FOX for a press junket for American Idol. As soon as I checked in I new I was going to love my short 3 day stay.

The American Idol contestants were staying in the same hotel, so if it was good enough for the most popular kids getting their 15 minutes of fame I knew it would be just fine for me!

The room was fantastic, large with a view over the FOX studio lot. The bathroom was huge and was equiped with one of the best hair dryers I have ever used in my life.  The mini bar had everything you never even knew you wanted.

The day I had to go home I was SO HUNGOVER from drinking to many Sour Simons and Paulas Paradise punch that I accidentally left my wallet in my room. One of the hotel employees helped me tear apart the room, she found my wallet and I made my flight back to SF.  That is service!

The room service menu left a little something to be desired, but dont think it stopped me from ordering a burger and french onion soup.

09/03/08 | Link | Rating: 4.0
26. Danielle H.
Very nice hotel and helpful staff. The room was clean and spacious. The waiting areas are very nice and the valet guys are efficient as they come!!!

16/08/10 | Link | Rating: 4.0
27. Philip S.
Location is great and the service was above average. I'll hit the high and low points.

1. Price... it's pretty pricey but on-par with surrounding high end hotels. I was a little peeved when I found out someone else scored a room for ~$120 on priceline when I paid $300 on hotels.com ... but they upgraded us to a suite (rooms were oversold) so that made me feel better.

2. Noise... from the hallway. I slept on the sofa bed in the living room (while my wife and kids slepted on the comfortable bed in the bedroom)... there is NO sound barrier from the hallway to the room. So I can hear people talking, doors being slammed, etc...

3. Service... a little bit slow. We asked for turn-down service and needed them to set up the sofa bed, that took a while and required two phone calls. But everyone was super courteous.

4. Room... we had a suite with king bed and it was just plain awesome... the room was clean and airy, two separate balconies overlooking the jacuzzi and surrounding area, huge bathroom with separate tub and shower.

Overall, it is a great hotel and it's even better if you can score it for less than $200 a night.

28/06/11 | Link | Rating: 4.0
28. Alex N.
A very nice hotel for our needs:  A short weekend stay with all amenities and service.

The lobby is beautiful, although not as grand as some other hotels in the area.  Staff are trained to provide first class service:  friendly, professional, and responsive.  Check-in was a breeze, and our room has a great view of LA.  Nice spacious bathroom with separate shower and tub.  Decent water pressure!

The fitness center is well equipped, but the pool was rather small and boring on the second level roof top...  If hanging out at the pool is a priority for you, then this hotel would not be a good choice.

Room Service food was very good and quick to arrive.  Well...except they gave us 2 banana nut muffins instead of 1 banana nut and 1 blue berry muffin like we ordered...haha...( just had to throw in a spoiled rotten moment).

Being smaller than the nearby Hyatt Regency Century City, this hotel offers a more cozy, intimate, yet classy feel.  I have found my stays at every Intercontinental hotels to be consistent and predictable.  I would definitely stay here again for our future LA get-aways.

24/05/09 | Link | Rating: 4.0
29. Syniah M.
Again, $70.00 for 2 nights overnight parking makes me want to throw-up (I thought this only happened in Downtown LA...)

But if you can get past that here are some great things about the INTERCONTINENTAL...
-Service: Efficient, friendly, quick
-Rooms: Comfortable bed (though this ain't no Sheraton Heavenly bed), great TV's (service not so great), great layout (bedroom, "living room", restroom), huge windows lending to a great view of beautiful Los Angeles!, Balconies!!!
-Location: 15 minutes walking from the Century City Shopping Center which is awesome and ample with stores and restaurants; Taxis await you outside the hotel if you're lazy

Wish I had tried the restaurant because the menu looked DELICIOUS...

01/06/09 | Link | Rating: 4.0
30. Dawn Dan Q.
Staff were so helpful and the restaurant measured up to any LA eatery, our waiter was fantastic and remembered us the next day in the lobby and brought me special cookies to eat at midnight. Would go back in a heartbeat

15/09/11 | Link | Rating: 5.0
31. Jenny C.
I stayed at the Intercontinental for 1 night while I was attending a conference at the Hyatt Regency down the road.  The staff at the Intercontinental is AMAZING! I walked down to check out and the concierge asked if I needed a ride somewhere. I explained that I was just going down the road to the Hyatt but I had no cash on me so I would just walk.   He explained the hotel offered a complementary car service but I again reminded him that I had no cash and would feel horrible taking the ride.  Everyone insisted and I got in the car.  My drive, Gilvardo was so sweet! I told him I had no cash and he said that was not a problem and he would be happy to drive me.  He made me feel okay about being a cheapo and brightened my day with a sweet conversation.  The staff at Intercontinental is great. The hotel is nice and the bed is comfortable. I would definitely stay here again.

30/10/12 | Link | Rating: 5.0
32. Pierre Trudeau I.
Beautifully maintained hotel with large, luxurious rooms and great beds. I slept like a baby.

One star off for two reasons: the location is somewhat meh, and I'm annoyed that nowhere in the hotel do they offer free wifi. If you're going to charge for wifi in the room, fine. But why irritate guests by not even offering wifi in the lobby, as I've seen at other InterContinentals? I think my annoyance cost them a lot more than the $12.95 they wanted for 24 hour access. And the $12.95 is such a rip-off that I refused to buy it even though it was my employer that would've paid the fee and not me.

09/02/09 | Link | Rating: 4.0
33. Ed H.
I felt rich.

Course, that lasted until I went through all the shwag I couldn't afford, which included an "intimacy" kit.  Containing two condoms, wipes, and lube.  I thought, sweet, if I get lucky, I don't have to find a 7/11.

Then I realized, this is a place where dudes might be able to get lucky.  I'm not one of those dudes.  Which indirectly led to an increase in shots consumed, and the inadvertent bottle of soju.  Which directly caused the monster headache at 5 AM.  But thanks to the plush bed, dissipated to tolerance, without medication, pretty amazing.

15/12/08 | Link | Rating: 5.0
34. Mrs F.
I think it's between a four to 4.5 stars hotel.  It didn't have the "grand" factor but this is first and foremost a business hotel.

My husband and I both thought the service was great here, very refreshing.  He stays at hotels every month and he felt the staff was very friendly here compared to some of the others he's been at recently. The food was quite phenomenal, so much so that after our first breakfast, we had two more lunches and two more breakfasts.  You really must try the brioche French toast, or the smoked salmon pizza.  

The pool is small but the view from the lounger is nice.  There are also mini loungers for little guys.  

The guests were mostly business folks.  We were the only family with a baby so he got all the attention.  They had a crib with clean sheets waiting and some baby products.  

Nice flat screen TVs in the room and living room.  

Some things we didn't like:

-the balcony outside our bedroom was our neighbor's!  We were walking around our room half-dressed when we saw our neighbor standing on the balcony taking in the city skyline at night.  We had our sheer drape closed, but that was freaky.  Their balcony extended to outside our bedroom, there was no divider.

-the shower door isn't cleaned underneath

-the store is unavailable at this time

We would return!

26/07/09 | Link | Rating: 4.0
35. Dean Y.
I stayed in a suite in the hotel.  Very nice.  The bathrooms are large and the bed is first rate.  The staff was very friendly and the room was well worth it.  If you want to feel 5 stars then get the suite here cause you will think it is money well spent.

Best hotel room I have stayed in the LA area.

12/12/07 | Link | Rating: 5.0
36. Lorénz B.
Great place! Stayed Memorial Day weekend. Staff was friendly except for security but I guess that was the point. Got upgraded to a suite which looked amazing. Especially loved the feeling in the morning when the doors to the patio are open and wind blowing through the white curtains. It's something kind of magical. Def will stay here again!

12/08/11 | Link | Rating: 5.0
37. Lyle A.
Central to most LA destinations, nice hotel!

Parking: Pricey, but even the $35/day is not bad with in and out privileges. I've seen other chains charge every time you move your car.

Atmosphere: Clean, efficient business-class hotel with nice perks such as a spa and sushi bar adjacent to the lobby. Winding halls remind me of The Shining where Danny rides his Big Wheel through the vacant corridors. Fortunately, there's no haunted Room 237! At least not that I'm aware of...

Service: Friendly and accommodating. Free car to locations within a mile of the hotel. Ride in a limo to Rodeo Drive and shop like Pretty Woman! Valets retrieve your ride with the quickness!

Accommodations: Clean and simple rooms. Plenty of seating/workspace.  Bed was comfortable, but mine was missing a top sheet. Just crank the AC way low, problem solved! The bathroom was tiled in red marble, and while marble is beautiful, it was showing its age with small, missing pieces which most had been repaired. A nice touch was the separate shower and bath.  One area of concern was the bathtub's valve recess had a small 1/4" hole behind the cold water valve. A potential hiding place for mold. These minor details are holding this review back from becoming 5-stars. A great place to stay nonetheless!

17/08/09 | Link | Rating: 4.0
38. Tom R.
Great hotel - just watch the extras.

Lobby: Beautiful, nice bar and both indoor and outdoor seating areas. Generally a dressier and slightly older crowd than somewhere like the Roosevelt or the Standard. This isn't a party hotel.

Rooms: Spacious, well appointed. Above average quality furniture and bedding. Bathroom has a separate bath and shower which is always nice and fairly rare. I've stayed on both sides of this hotel, you either get a pretty awesome view of hollywood/downtown or the ocean and fox lot.

Staff: Super friendly. I asked for late checkout on my last day and they gave me a couple of extra hours no problem. They have a chauffeured S-Class Mercedes on site that will drive you within a short radius. Valet parking is speedy and pleasant, they also conduct themselves in a way that makes you feel like tipping each time you pick up or drop off your car is entirely unnecessary. If you call from your room your car will be waiting for you when you get downstairs.

Location: Again, this isn't a party hotel. If you're looking for a hotel you can stumble back to this isn't it. If you want a conveniently located hotel in a quiet area that you won't have to endure traffic jams coming and going from the Intercontinental is perfect.

The extras: $36/day for parking, $13/day for Internet, room service and mini bar all very pricey so watch out for that.

A solid choice for an LA hotel.

17/02/11 | Link | Rating: 4.0
39. Ai M.
I ordered a kids' fish and chips + soup from room service.  The serving is good for 10 kids.  My uncle has a conference at Cedar-Sinai but didn't want to drive from Orange County so I got to check this out .  The TV has Arabic and Japanese stations.  Upgraded from a superior room to a junior suite.  

I'm more used to the floor plan of a penthouse suite without the balconies.  The room is like the one I've had in Manila minus the kitchen or sauna.  I miss the massage bed I used to sleep on.  The shower is separate from the tub, but the latter is not a jacuzzi one.  There's a dining room and reception area.

23/01/10 | Link | Rating: 3.0
40. David V.
Great area, not great hotel. It is like a dated Marriott. Once you leave nice lobby the hotel gets old quick.  Spent the weekend here. TV did work, plumbing clogged, called for extra pillows no one came. Health club is nice but very crowded. The tV is the size of a big desk top monitor. The valets run hot and cold. One day super nice the next time you are wasting their time. Front desk was nice but not like other Intercontinental hotels I have stayed at.

22/06/13 | Link | Rating: 2.0
41. Tiffany G.
Came here for a breakfast meeting. From the valet who took the car the the doorman that opened the door when I left everyone was super nice and always looked a way to make you feel right at home. i was standing in the lobby waiting for the person I was meeting to arrive and the server in the restaurant asked if I would like complimentary coffee or water while I waited...and pointed out a few super comfy places to sit where I could see the door. Awesome!! My 90 minutes there was awesome enough for me to write a review. Maybe I will stay here one day.

16/10/10 | Link | Rating: 4.0
42. Angeline K.
I had my wedding here in May 2007.  Formerly the Park Hyatt, the InterContinental is a hidden gem in the heart of Century City that had the elegant, contemporary look I was going for.   I just LOVE the decor of this place.  The floral arrangements are always beautiful!  It has a nice courtyard and bar area that we used for the cocktail hour.  We also liked that the property was small, intimate and only booked one private event at a time.  Since the change of ownership, I believe the service has actually improved.  

Arthur Sands, the Catering Manager, took over in the midst of our planning.  He seemed difficult and slightly rude at first, but in the end he delivered and everything went off without a hitch.  My only complaint was that he wouldn't allow my coordinator to light the tealight candles hanging off the branches of our centerpieces.

At the end of the night, they hooked us up with an awesome suite.  It was a great way to end our wedding day and it had a balcony with an amazing view of the city!

When we checked out the next morning, our luggage and other belongings were taken care of right away.  A+ service all the way.

My husband and I came back to the hotel and had our anniversary dinner there, also arranged by Arthur Sands.  Food is excellent.

23/09/08 | Link | Rating: 4.0
43. Holly C.
I've been in a lot of hotels for work, and this one is one of my least favorites. You can feel the "we just bleached these sheets" itch, and they didnt have hot water when I got home after a late event and wanted to take a shower. What hotel runs out of hot water? The food is incredibly overpriced and with nothing really around within walking distance, its really your only option. My TV wasnt working when I first got there, but they fixed that. and seriously, I'm over expensive hotels charging so much for internet. It's practically a utility people. Staff is friendly, but I could do without the hotel

01/02/12 | Link | Rating: 2.0
44. Ryan B.
By far the best feature of my room was the balcony with spectacular views of the Hollywood hills and downtown LA.  Absolutely stunning.  

Did not get to experience the amenities as I was only here one night and out doing stuff.  Staff was friendly and prompt.  The room was clean and well equipped although the decor was bland for what you pay.  The atmosphere and guests are upscale so this isn't a funky, trendy party place.  For my stay the location was OK, as it's not terribly far from Venice or Santa Monica.  I got this hotel through a hook up on a travel website, it was nice getting a room here for the price of say a Holiday Inn.

15/05/11 | Link | Rating: 4.0
45. C F.
Five star, all the way. From Valet, to checkin, Bellman to checkout... I stayed almost two months straight here between June - August of 2010. It was my home-away-from-home, due to work, and it was completely top shelf. They offered me water when they brought my car around in the morning, there is live music (Wed) in the lounge, yoga on the roof in the mornings. The rooms and beds are immaculate. The lobby smells and looks beautiful. I wouldn't change a thing except their food prices - astronomical, so eat elsewhere if you care about $.

You can ask for a view, and they'll accommodate. Anything you ask for, they will please you if they can.

The breakfast buffet was AWESOME, but very $$$$.

29/09/10 | Link | Rating: 5.0
46. Trisha A.
If all hotels were like The Intercontinental, I would relish business trips. I stayed here back in September for four nights while interviewing at law firms in the LA area (but two separate stays on each end of my week-long visit). I was impressed immediately upon pulling into the drive way. The front of the hotel with the drapes and the chandeliers was super swanky and reminded me of some Middle Eastern oasis. The front desk staff was incredibly helpful and sweet.

On my first stay, I was in a room on the 11th floor and it was pretty big compared to what I'm used to otherwise. The separate office area was nice and gave so much extra room. The balcony was cute and it was awesome to get to overlook the Fox lot. Bathroom was gigantic and I had no issues with cleanliness. On my second stay, I was upgraded to a room with a large sundeck. I had views all of LA: the Hollywood sign, all the way to downtown, the side of the Fox lot, etc.

The food was kind of expensive, but room service allowed me to order from the late night menu even at lunch or dinner time, which had me save money and get less food (because their normal portions are humongous).

Finally, the car service was SO HELPFUL! The drivers were all very friendly and nice and professional. I rarely had a wait for the car and when I did, it was hardly any time at all (15 minutes at most).

Everyone was so exceedingly friendly, it really made me feel like I was at a home away from home.

26/11/10 | Link | Rating: 5.0
47. Alec W.
If you want a good hotel that is not too far from Beverly Hills, a hotel with good service, great views from the window and a nice room, this is the hotel for you. Although I have visited many parts of LA, this was the first time I have been to this hotel and hopefully not the last.

When I got out the car, the valet guys took it into the garage and I got to look around the entrance. The entrance looked shiny and nice and it had one of those revolving doors. I also liked the awing covering the entrance because it made you feel like you were both inside and outside. I looked around and I saw a little fountain on the ground. What did I see in it? No, it was not lillipads or plants, it was not koi, it was not any other kind of fish, it was ducks. Not just one duck but five baby ducks who were sitting around eating pieces of bread. The Mother was sitting on top of the fountain and was watching her babies. If you took one look at her, you would know that messing with her babies immediately meant trouble! On the day I left, the hotel put up a fence to protect the ducklings. If one waddled out into the entrance where cars were...

Yes, my review does not exclusively focus on the duck pond. The lobby was well furnished and looked great. There was also a small lounge which is great having near the entrance. You can just sit there and relax right after arriving or before leaving. The elevators also looked great too with nice mirrors inside of them. When I got out of the elevator, there was a window with a great view of downtown LA and the San Gabriel Mountains (yes I could see them because LA was not too smoggy that day.)

Now for the rooms: it was a suite which is great and I thought the main room was nice. The sofa and chairs were comfy and they give you a great bowl of fruit. The sofa bed here was comfy too which I really liked. No sofa bed is comfortable but if the one at this hotel is comfortable, you know you are in a great hotel. The bedroom in the suite was a tad small though.

The health club looked nice but the pool was a bit too small. When I went there, only a few people were in it but on those summer Saturdays when the temperature is in the 90's... Also, the outside area was a bit small too with not many chairs. I have heard they've fixed up the pool a few times too but it is nice aside from the size. There is no deep end so it is great for families.

Overall, this is a great hotel to visit and I highly recommend it.

03/07/10 | Link | Rating: 4.0
48. Wendy P.
Overall, a great hotel. Clean, well-kept and nice staff. My only issue is the parking is $36 which seems like a rip off considering the location which is in the middle of a bunch of office buildings. Unfortunately, I did not see any options for street parking or any other lots that guests could use. The gym is OK--typical hotel gym.

17/03/12 | Link | Rating: 4.0
49. Sunie S.
Excellent hotel, great service! I would come back!

30/07/13 | Link | Rating: 5.0
50. Holly F.
my employer used this hotel for an employee 2-day conference this past week.

the food, facilities, and service we received was exceptional.

if i ever need to book a room in LA for any reason, i'll definitely consider this place in the future.

beautiful hotel!

10/08/12 | Link | Rating: 5.0
51. Lois P.
Once again, my friend Nancy & I went to the spa for massages and pedicures on a Travelzoo deal. Alice did our massages. She is fabulous. I wish I lived closer so that I could us her more often. My massage was at 3pm. Nancy's was at 4pm. and then our pedicures were at 5pm. This meant that Nancy had an hour to hang around so she went to the pool. After my massage, i had an hour so I went into the steam room, took a shower and got dressed. The ladies locker room was so hot. We asked why & were told it was because of the sauna being there. The lighting was so bad that I could not see to put on my makeup. There is no place, other than outside in the sun or in the midst of the spa entrance area, to sit quietly, or lounge, after or in between a treatment. My pedicure was just ok. Fariba was lovely. She put a dark brown masque on my feet at the end. She then just wiped it off with a towel instead of washing it off. When I got home, I still have brown stuff on the sides of my nail beds. This is not pretty as I have light colored polish. It was also hot by the pedicure chairs. When we were leaving we wanted to leave a cash tip. We did not have change and asked the receptionist for change. She did not have any and did not make an effort to get it for us, so we had to put it on a credit card. Not what we wanted to do.
All in all, I like the Intercontinetal. I just wish the spa would be more accommodating.

06/08/13 | Link | Rating: 4.0
52. Hassan A.
I was so disappointed by the front office when they wanted to rip me off of a bill that was given to me a complementary. our room was really outdated, burned carpet, and so loud A/C, we really couldn't sleep in our first night at the room.

One of my worst experience in staying at a hotel, however, the view from our room and the lobby was something else.

28/12/12 | Link | Rating: 1.0
53. Justin C.
Hooray to work for putting me here!

I mean it almost made my missing bag by United not seem so bad. There was this really comfortable bathrobe round in each room. It's incredibly warm. I was tempted to steal it, but unfortunately I didn't have my bag because, again, United lost it! But maybe it's a good thing because I'm sure they would have charged me and then my work would think I'm some sort of thief.

They have nice facilities like a pool and little gym. The gym room has a water cooler and apples. Pretty nice.

The major downside is $13 for Internet. WTF? And you also get almost no reception in the hotel. ATT actually fared better than Verizon. Supposedly there is a wall jack you can plug your phone in to make it have better reception. I never used it and I didn't really wanted to get tethered down.

All in all this was a nice hotel. People were nice and friendly. I'm not sure about the price because I didn't pay for it. And they have a bathrobe. Someone tell me if you can take it or now and maybe I'll be back!

19/09/11 | Link | Rating: 4.0
54. Rob V.
Went in at 3:30 pm on Saturday , (check in is at 3pm) our room was not ready yet. Karen at the from desk said she had upgraded us because of us being a family of 4 with 2 children. We headed to the Pier for a few hours and Karen called letting us know that the room was ready. We were handed our room keys and Carlos the bellman I belive, helped us to our room. When we entered the room was NOT upgraded. Carlos called to the front desk, Explained it to Karen, Carlos ran down stairs got the new room key, and lead the way again.I small mix up is not a problem, its how fast the whole staff worked inorder to correct it. I could have blown my lid, but I stayed cool because everyone was there to help. I give this place 5 stars because these 2 people went out of there way for customer service. I thanked Carlos on Sunday Night as we entered, and I thanked Karen for all her help as we left. The rooms were 5 star clean, the lounge Staff was Great. Valet gals and guys were fast and friendly. I will be back, Thank you Carlos and Karen.

Rob in Fresno

19/02/13 | Link | Rating: 5.0
55. Candice Y.
Great service, friendly smiles and most importantly - their event ballroom rocks! I was at Intercontinental Hotel for their client appreciation night: Nightmare Before the Holiday and it was so much fun. My friends and I had a great time in their violet-lit, luxurious, beautiful ballroom. the hoteliers and the chefs were all very kind and professional. I would recommend this hotel ballroom to all those who are planning events and looking for a venue.

17/11/12 | Link | Rating: 5.0
56. DJ B.
Ok - So you're wondering why when everyone is giving this place 4 to 5 stars or 1 star, why I gave 3. Well, let me explain why I didn't give it 4: Location and price.

If this place was cheaper in cost and room service, and located say in any other part of town aside from Beverly Hills or Bel-Air, then yes, 4 stars but given the location and price, there were a few pretty tremendous hotel boner-killers:

1: Hot Water. Took 10 to 15 minutes for the hot water to even arrive. This, when you have a 6:15am call to get down to the lobby to work a conference can be devastating. This happened to me three out of four times and was a major pain in the ass. Sure I told them to fix it the first morning. Can you guess which morning it worked only once?

2: Internet speed. OMFG ROFLCOPTER LOLLERSKATES. As someone put it here, the speeds coming out of the wall were as bad as a 56k modem. No they weren't. I tested them. They were worse. About 30k down and 02 up. HORRID. I ghetto-tethered my Droid-x in 3G and that got 2.5k/2.5k average and didn't cost me a bazillion dollars like the hotel charges.

3. Worlds noisiest air conditioning and in-room refrigerator stocked with overpriced crap. Wow. Talk about an airline jet and a 2 by 4 smacking convention. The damn air condition goes off every 60 seconds for 10 seconds or so. MADDENING. LOUD. The refrigerator sounds like someone got caned every 20 minutes. Good luck having a good night sleep. Combined with cement pillows = wow... REALLY?

4. Expensive room service. 21% added for tip. $3.50 delivery charge AND they stall after that waiting for a tip. I told myself I was going to unzip my fly if anyone dared held their hand open after sliding my salt, pepper and ketchup bottle 2 inches from the edge of the table towards the middle in a slow manner as if that justified an action only Arnold Schwarzenegger could accomplish on a good day.

Now with the exception of #4, as a business traveler, #1, #2 and #3 are potential disaster deal killers and should NOT be taken lightly. #4 is I guess pretty on par for any foo-foo hotel so whatever.

That said, yes, the bathroom was nice having a separate shower/bath and all marble like. The TV was ok. Sluggish and no real channels to speak of but whatever. At least the in-room safe wasn't $50 to use. Balcony had a great view, etc... but really... in Century City? Step up your game and you'll go to 4 or 5 stars.

PS - There is NO public parking for miles around so expect to overpay for parking, period the end.

07/05/11 | Link | Rating: 3.0
57. Twila G.
I had the pleasure of attending an event in the recently renovated grand ballroom. This venue is exquisite and stunning. Its lit in blues, purples, and pinks, and they spared no expense on scrumptious gourmet food. The staff was friendly and helpful, and I would definitely recommend this venue to anyone looking for a luxury experience.

19/11/12 | Link | Rating: 5.0
58. Nicholas T.
After not receving a receipt upon check-out, I asked for one emailed to me.  I have been charged for room service and parking.  Valid.  And $34 for mini-bar use.  Wrong.  I never use the overpriced items in the mini-bar; as I noted, the mini-bar was fully stocked, however, the red seal on the door was broken upon my arrival.  I am waiting to hear back on which items were used; housekeeper must have a record.  Such bullshit!

29/06/11 | Link | Rating: 1.0
59. Kam S.
Pros:

The lobby is nice.  The staff is very friendly.  The room was very clean and comfortable.  The location is great.

Cons:

The Valet is awful.  Not only did it cost $35 a night, the service was slow and pretty bad.  For $35 a night, plus tips, you would think that they would bring your car up faster than 15 minutes, with no one else really ahead of you.

Overall:

Would have probably given this place a 5 star rating, but for the awful valet service and price.

07/03/12 | Link | Rating: 3.0
60. Ed C.
Went here for a function last night. The staff is very friendly and efficient. The ambiance is nice. Haven't stayed here as a guest so I can't really vouch for their rooms, but as a party venue, they're quite alright.

15/11/12 | Link | Rating: 3.0
61. Ashley V.
GORGEOUS HOTEL!!! Was driving into town and went on priceline, I named my price and got this wonderful hotel. Was definitely blown away by the lobby. It was Christmas-time and the decorations were outstanding. The lobby bar was cozy and elegant and we definitely spent a while sipping wine on those couches. The hotel staff was really nice and helpful. I am not sure what there standard rate is, and I am not sure how much I would have been willing to pay for the luxury of this hotel. I have stayed at hotels with more comfortable bedding and bigger bathrooms, but we certainly had no complaints and enjoyed our 5-star nights :)

27/12/12 | Link | Rating: 5.0
62. A D.
Snooty people there!
 Bad service! I ordered my pool drinks and food, and it took about 1 hour!
 No "I'm sorry" whatsoever, the girl over the phone was nasty (she had like a funny artistic name, Honey, Ginger or something like that)  and a really bad mood, and they added the gratuity anyways.
 Over priced food is expected I know, but they could have better quality as well, don't you think? You get what you pay for, right? Not so much there...
 I leave in L.A., I know we are surrounded by unhappy actors wannabe and customer service is non existent... But I'm still a hopeful romantic person who thinks that it's possible to have a decent customer service with not so unhappy people... But, nope... Not even in Beverly Hills...
 Oh, well... I enjoyed my night anyways by watching Brit Brit with my date and the rude people were still there taking Mojito orders while day dreaming about Hollywood...:)

25/07/11 | Link | Rating: 2.0
63. khader a.
The valet worked with me to look into this issue. Overall they were very helpful and ended up refunding me the cost of the shirt that was lost.

In general, I found the hotel to be very nice. The location is not ideal if you are travelling to LA for vacation, as was our case, since it's located in the middle of all the studios without any places within walking distance. In the future, I plan to stay at hotels closer to downtown Santa Monica, as I typically do, since I can enjoy the lively places and bars, and walk back to my hotel without having to drive tipsy in the middle of the night.

Although the valet helped resolve my issues, I am rating this place three stars, since I do not like the hassle of being forced to use the valet. I have no problem with paying for parking, and most of the other hotels I've stayed at in LA make you pay for it, and I would have been willing to pay the same amount for parking, and park my own car, instead of being forced to have some one park it for me.

09/03/12 | Link | Rating: 3.0
64. Janice H.
Elegant.  Quaint.  Airy.  The hotel is a mixture of the old and the new.  As another yelper mentioned, this hotel was the JW Marriott before, but has acquired a new brand and amped up the elegance.

If you are not looking for the hotel, you probably would just drive on by without noticing it.  It's discrete, but once you walk in, you'll be pleasantly surprised.  I liked how the hotel is small and hidden, but it's close to Fox so I heard a lot of celebrities frequent.  My favorite part of the hotel was the generous display of various looks and textures of different flowers they have in the lobby.  When I visited, the theme was pink, so they had all these types of pink flowers, some I've never seen before.  I'd like to know who the florist is!  Gorgeous.

InterContinental just started a menu for afternoon tea.  Pretty affordable.  Around $25 I believe.  By the time Mother's Day rolls around, the high tea menu will hopefully be perfection!  There were so many different types of teas they offer that I can't begin to recall the names.  We sat indoors, but they also offer outdoor garden seating.  I think the garden is in the process of being remodeled, and it's going to even prettier than when I saw it.  I will definitely visit again to check it out!

The only bad thing about the hotel is it's only valet parking.

09/03/10 | Link | Rating: 4.0
65. Colleen L.
Attended a work conference here for 2 days recently. One of the days, it was cold and windy. The other day it was sunny and windy. For some reason the thermostat went off kilter and we summoned the staff. They sent 2 reps who came immediately to adjust it.

The variety of teas, loose and bagged were unusual. They offered options such as take your own empty sachet, then fill it by the spoonful with your choice of tea(s).

Mostly what I remember is the food. It was very fresh and plentiful. I recall some wonderful sliced bananas @ breakfast. Seemed like they had vanilla on them. I've never had any like that before in the 10 countries I've visited. 5 stars for creativity.

Though I must add I was a bit disappointed that I asked to speak to the chef and was told I would be able to and that did not happen for some reason.

Maybe s/he was busy. So busy, like in the movie "Vatel". A period movie in which Gerard Depardieu portrayed what life was like in King Louis IV days, staging elaborate banquets and feasts back then, quite an undertaking.  As a chef and head steward for the royals in France, he had his work cut out for him. Based on a true story too.

Back to the present. They gave a coworker Kosher meals and she said she had enough for 2 days. It looked delicious as well.

There's a Jin Patisserie branch inside that opened up not too long ago inside. They have exquisite sweets plus an enticing display of macaroons.

While on break, I checked out the pool, jacuzzi and spa. They have their own spa "villas". Again, the staff was very helpful.

02/03/10 | Link | Rating: 5.0
66. Olga C.
This review is for a wedding location consideration. Intercontinental was on our short list to be checked out as a possible wedding venue. I was first really excited about it, but after trying to get in touch with a wedding coordinator for days with no luck, I got pretty frustrated. We eventually got a hold of catering manager, Richard, who was very pleasant and helpful in person. However the wedding coordinator never called me back. This made me really nervous about having a wedding here, since normally things start going downhill once you make a deposit...

As far as the property goes, their outdoor garden is very beautiful and could be a lovely setting for a wedding ceremony. The ballroom is getting remodeled at this time and we couldn't get any concrete description on what the remodeled ballroom would look like. However, I doubt they would depart from their existing decor, which looks very nice. So the remodel wasn't our biggest concern, considering it should be completed in March 2012 and our wedding is in August.

But being unable to get in touch with the person I'd be working with a lot, really made me uncomfortable and we decided to go with a different venue.

One major selling point for this place... they allow couples to take pictures on the helicopter pad... and the views from up there are SPECTACULAR. If only the wedding coordinator would have called me back... maybe I would have felt different about this place.

02/11/11 | Link | Rating: 3.0
67. Paul R.
Great place and central local. Got a room here on an Expedia promo pic of 40% off without knowing which place they would send us.  Only wish we would have booked longer. Beautiful baths with separate tub n shower. Big room with nice balcony.

25/04/13 | Link | Rating: 4.0
68. Beth N.
Although this hotel has quite a sparkling facade, their customer service is absolutely atrocious.  From their valet to their management staff, the Intercontinental doesn't deserve to have even one star on the otherwise celebrity-worthy Avenue of the Stars.  

Imagine not being able to even leave your phone (doubling as an mp3 player) in your car for only a few short hours without it being stolen by a valet attendant.  (Which, by the way, there is NO other parking alternative - they literally shove you into the arms of a contracted company run by thieving "temporary" valet employees).  Oh, and before you think the hotel will help you locate your stolen property and/or provide some sort of condolences, rest assured, the management will 1) insinuate that you are lying by saying that they have tons of customers who try to get over on the hotel and 2) let you know only after much discourse that the valet is a contracted company and the hotel cannot do anything about it.  Then you get to deal with the inadequacy all over again!

All this, after you inform them you have screenshots of the phone traveling to and from the valet person's home less than a mile away and the Intercontinental hotel.

Not only will the hotel employees not help you in any way that doesn't earn them a few bucks, but they will say disrespectful things like "haha, why would anyone steal your phone; iphones aren't worth anything anyway" (oh. yeah, actually happened).  As well as countless mis-communications, pass-offs, and insincere apologies.

The actual situation isn't as important as the fact that this hotel's employees clearly lack any sort of customer service skills, including their contracted parking company (AAA Parking), who I haven't heard from in the 3 months since I filed the claim complete with proof.

Don't let the location fool you, this place is a certifiable dump.  A landfill of inadequate and deceitful employees.  A money-making scheme.  A disheartening disappointment.  A dishonest and disgusting representation of cost-cutting measures and poorly executed business.  The Intercontinental is full of seedy and trashy individuals who view you as nothing more than minutes on their time clock.

Horrible, horrible, HORRENDOUS customer service.  Seems to be the m.o., huh?

What a shame.

31/07/11 | Link | Rating: 1.0
69. Hiep N.
I recently hosted a event here and they made the process effortless. I booked last minute and Mari was extremely accommodating to my requests. She made the event happen with no issues at all. This is much classier establishment than the Hyatt around the corner. They are slightly more expensive, but well worth it.
Valet parking is expensive, but there's really no way around it.
The valet employees are a bit slow in retrieving your car so if you're in a hurry to leave give yourself an extra 15 minutes.

03/04/12 | Link | Rating: 3.0
70. Jeff T.
Nice hotel, but my suite had some kind of smell to it when I walked in.  For a top-rated suite, I thought the internet would free, it wasn't.  That is an additional charge.  The valet is kind of slow, so make sure you call a head of time when you want your vehicle.   On the plus side, the bed and slippers are comfy.  In addition, they give out the World Street Journal.

01/04/13 | Link | Rating: 3.0
71. Betsy R.
I went here for a seminar for work and loved the property. If I were a tourist I would stay here over the Beverly Hilton any day. I ate breakfast and lunch here for 2 days and can't say enough good things about the food. Everything was very tasty - especially the muffins and other pastries for breakfast. Great coffee too.

24/03/12 | Link | Rating: 4.0
72. Saron C.
We used priceline to get a room here for one night, the price: still too high for what we got when we checked in. A regular room still has a balcony but, ours also came with a few hairs in the tub. Thankfully we found this out before unpacking and called the front desk. Here's where the 4 stars come in, no questions asked we were immediately offered a new room. Upon moving from the 14th to the 5th floor we weren't too happy until we realized our new room was a suite. No treating priceline customers like 2nd class citizens here, it was an apology for the inconvinence.

Parking is still $36/night and that's no good but there's ample seating up front while you wait and each time the valet was quick. I certainly wouldn't stay here if I were paying full price but on a deal website you can't go wrong. After using priceline many a times its nice to know you are being treated the same as everyone else.

24/07/12 | Link | Rating: 4.0
73. JW U.
lobby rocks - rooms are mariott like and dated

28/11/13 | Link | Rating: 4.0
74. Lucas P.
Amazing hotel! Ask for room with a view.  

We traveled for business and had rooms on the 7th floor, one side facing the Fox studios and the other side facing Beverly Hills.  

The rooms with the living room suite are much nicer than the non-suite rooms, the mini-bar and snacks are super expensive.  

Coronas in the Lobby bar costs about $7+tip, open late, amazing outdoor patio.

All the staff were very friendly, everything was clean, overall good experience.

15/08/11 | Link | Rating: 4.0
75. Melissa C.
I stayed here recently on a business trip and my overall experience was a good one. The front desk is friendly and the room was roomy, clean and comfortable. The fitness center is large and they have tv screens on all the cardio machines which almost made it a treat for me to work out there, seeing as I don't normally have access to tv's at the gym I normally work out at. I experienced dinner via room service one night and the delivery was prompt and the quality of the food pretty decent. The service overall at this hotel is pretty responsive and friendly...the safe in my room had reset the combination suddenly so I had to call down to the front desk to have someone sent up to open it for me. The security person came quickly and was super friendly. If I had to stay in the same area, I wouldn't mind staying here again, although there's not a lot within walking distance as far as things to eat/drink...but then again it's LA...there's nothing within walking distance there, so I can't really blame the hotel for that.

25/01/13 | Link | Rating: 4.0
76. Uyen C.
Great hotel to stay in West Century area.  Service was great. I like their complimentary in-house towncar, really nice benz that takes you to beverly hills when requested.  We also got an upgrade to a juniors suite, and room was very nicely furnished.

Location is not ideal, since it's just surrounding offices and buildings, but it's not a big deal if you have a car.  Valet was hefty at $38, but it's LA, parking is expensive everywhere.

Overall, this was a really nice hotel.  I'd stay here again.

11/05/12 | Link | Rating: 5.0
77. Bobbi B.
Wow, I don't know where everyone else that reviewed this place was staying but it couldn't have been the same room as mine, room 407, the vortex from hell. Reading these reviews would make me think this was actually a nice hotel. My experience could not be further from what the 4 star Yelp reviews alluded.

Looking to save some money, I bid $125 a night for two nights on Priceline & won (or LOST depending on your point of view) this Intercontinental Dump. I looked it up immediately to see what it was & initially thought that while the decor wasn't really my style, it would work for a few days provided it was quiet and comfortable.

Well... they must have given me the broom closet special Priceline room. Lobby floor is nowhere near reflective of how the rooms are going to be. The outdoor garden area was actually really nice but the buck stopped there. That's why I was really surprised when I first saw my room. From the scuff marks in the halls leading all the way to my room, to the mildew in the 2x2 cubic ft shower that took 10 minutes to even get the hot water running, to the valet parkers that don't pull your car up even though you called 25 minutes prior to ask that they please do so because you're in a rush (not once but twice they did this to me), to the $13 "wireless internet" that had me fooled I was on a 56k dialup modem pre-1997 & back when AOL still charged by the hour, to the people who keep barging into your room without knocking even though you have the Do Not Disturb sign on & are yelling at them that you aren't fully clothed, or perhaps it's the 18 inch tv & the queen sized bed they tried to pass off as a king. I could go on and on with this place & have a friggin' field day ripping this place to shreds! Zero bars for cell phone reception because "Fox Studios is next door & absorbs all of the bandwith for both internet & cell phones". Thinking of this as a business hotel & want to get some computer work done? Think again!!

You'd think that winning a bid for $125 a night in a Beverly Hills/Century City location like this would have been a deal & a half but after staying here I still feel cheated by what I paid. Where in the hell does this place get off charging $36 a night for parking, $5.50 for a mini bottle of water exactly like the size you get on an airplane? media1.px.yelpcdn.com/bp… I would only allow myself to be ripped off that badly if I was in the Sahara Desert & that was the only water to be found. $13 for internet that is slower than mollasses? You've got to be kidding me! The only way this place could even dignify that kind of highway robbery is because of the location. I get it, you're near Beverly Hills, but maybe try blending in with the area a little better by adding good service, up to date decor, & tidying up the interior of the place a bit with some paint & touchups. Just an idea!

And heaven forbid you complain about the slow ass internet that is making your job take 10 times as long to do and the fact that you wouldn't have stayed had you known how crappy this hotel really was when it was in fact trying to pass itself off as a 4 star establishment in Beverly Hills. After the first night, I voiced my concerns to the hotel management but unfortunately they felt that it was more important to lock me in & keep the money I'd paid in advance for the second night, rather than attempt to make someone a happy customer. Big mistake... big... HUGE!

Another thing that sucked about this place was the fact that they have crack birds hanging out that were confused about what time it was. When it's nighttime, it is not the right time to be making a bunch of noise. Chirping all night long is no bueno for tired travelers that want to get their sleep on without having to pop an Ambien.

The only birds that I was a fan of were the resident ducks that were camping out front in the fountain. media1.px.yelpcdn.com/bp… No complaints about them... So cute! They are actually the reason I'm NOT giving this place zero stars. Unless ducks know how to chirp and have no concept of time, I think they're off the hook.

And apparently "The Situation" or someone quasi-important was staying in the hotel at the same time as me because it was Fort Knockers up in this bitch! They had bomb sniffing dogs up in my grill, cops everywhere that did a security check far stricter than the one you have to go thru to drive on the same street as the NYSE. I'm just wondering who was staying there & WHY because this place sucks!!

In my haste to get the hell out of this hotel, I ended up leaving behind my razor & some expensive Angel shower gel in that claustrophobic shower of theirs. I called right away but unfortunately... Presto! It was gone. I know for a fact that I left it there but I guess their cleaning crew or lost & found employees are dishonest. Klepto maids! Yet another reason to hate this place & wish I had never stayed here.

12/07/10 | Link | Rating: 1.0
78. An T.
This is an amazing hotel.  I mean they even have a chandelier outside.

We had a deluxe suite very roomy. The bedding was so sofy and comfy. Nice pool, steam room and sauna.

The food in the grill downstairs was great a lil pricey but thats 4stars for you.

BTW got a great deal for this place on hotwire.

14/06/11 | Link | Rating: 4.0
79. Carter A.
Great customer service, extremely nice people and most importantly - the suite we stayed in was amazing! From the moment we pulled up to Intercontinental the Valet greeted us with friendly smiles.

My boyfriend and I decided to stay here on a whim, and what a great decision. Beverly Hills is right around the corner and we came here after a great night at Maestro's. The front desk service check-in was great. Ted is the best! He welcomed us at the front desk and was incredibly friendly and helpful to say the least.

Walking in the hotel, the décor was luxurious and beautiful. Our room was just as fabulous and spacious. It had that comfy, home away from home feel. The huge bathroom was a plus, not to mention the Incredible view from our gigantic balcony (we had a corner room where the balcony wrapped around for a stunning view).

I'd definitely stay here again and highly recommend the hotel. Thank you Ted!

19/11/12 | Link | Rating: 5.0
80. Bob D.
I have stayed here many times and I continue to return for good value. The valet service can be little sloppy during the busy hours. The restaurant is always unaware of what packages you have for food. Thus, I have taken away a star. Otherwise, the one bedroom executive suites on high floor are the best. The size of the room is about 1200 sq/ft. The living room had two balconies and bedroom had one balcony. The views of West LA and the the studio lots are terrific. At night, the city views are fantastic with all the glistening lights. The location is convenient to West LA and a mall is nearby. However, this location is little far for taking a walk to the nearby mall. The valet fee is expensive, but then again there are no cheaper  parking available in this business area. There are no metered parking nearby. I strongly recommend that you get a package that includes parking.  

The lobby is nicely appointed and offer entertainment venue on some nights. This hotel also accommodate large groups on convention or just putting on events. Therefore, it is advisable to book your room in advance before the occupancy rate and the room prices escalate. You likely to get a better value and a possible upgrade if you book in advance.  

There are many eateries close by (not close enough for walking through) and you can always eat at these restaurants if you wish to avoid the expensive hotel food.

I look forward to returning to this hotel on my next visit to Los Angeles next month.  Overall, it is a good hotel but if you plan ahead, this could be an excellent value as well.

07/07/12 | Link | Rating: 4.0
81. Lindy J.
I stayed here with my husband and mother for a four day weekend in late August 2012. The room was very nice, nothing over the top, but clean with nice furnishings. Very spacious. The bathroom was huge, offering a bath tub and separate shower. Enough space for the three of us to simultaneously get ready! Lol

The pool and hot tub are on the sixth floor, if I remember correctly. They are both very nice! The hot tub comfortably seated five people, and was very relaxing. Quiet.

Our first night there, Modern Family was filming in the lobby. We were planning to use the free Wifi offered in the common area, but since the filming was moreless in the way, I asked for the $25/night wifi charge in room to be waived, and they did so without question.

Valet..is ridiculously expensive. But, that's anywhere in LA. I think we paid $20+/night.

For the price, this hotel is a best choice in the area (we paid $110/night). There is also a mall a few blocks over, Westfield, that offers MANY shopping and dining options. It is in walking distance, as long as you're not in heels.

I would stay here again, if I hadn't moved here. I will recommend it to my family and friends when they visit.

16/10/12 | Link | Rating: 4.0
82. Flavia C.
I had such a lovely time with 6 friends at the looby of this spot. The music was amazing! Maurice Smith and David Sampson. Marvin Gaye, Bob Marley you name it. The couches were so comfy. The lechee martini was a stand out and their specialty is The looking glass champaigne with rasberry goodness.
The truffle french fries were amazing and I enjoyed the tiger wings. A less messy and tangier version of Buffalo wings. The garlic edamame was nice and the burrata which came in a jar! was yummy. The flatbreads all good,--mushroom chicken sausage and proscitto ones all looked the best.
Crispy rice with tuna on top also a goodie.
They had whatever drink or wine you could need and there were a bunch of diff. spots you could sit at while enjoying the music, which seemed to go all night.

07/06/12 | Link | Rating: 4.0
83. Sheella E.
We booked a room for a one night stay on priceline the day of and got a fairly good deal for being a 4 star hotel in the LA area. We arrived for a late check in, and received a complimentary upgrade to a one bedroom suite. The decor downstairs was very updated and modern so my expectations for the rooms were high. However, the rooms are fairly older, kinda outdated, but clean. We had a top floor, corner room, with private balcony and the bed was comfortable.

The front desk service both at check in and check out were great. Valet parking charges $30+ (I can't remember the exact amount) a night for parking. I don't think you have the option of choosing to park your own car. We always called ahead about 5-10 min before heading downstairs to let them know we needed the car and never had a problem with having to wait. The hotel is located literally right next to fox studio so from the balcony of the room you can see all the studios from below. There's nothing really close by as far as bars/restaraunts that you can walk to, which is kinda a bummer because you either have to cab it somewhere or drive yourself. I enjoyed our stay here, and would definitely stay here again.

11/08/12 | Link | Rating: 4.0
84. Brenda S.
Stayed there last year and loved the room and the balcony was to die for, with an amazing view of the city.

Was here again for an event recently. The hotel is beautiful, but the parking is outrageous. Even for a few hours, it was $32, with validation.

They also don't have a coffee stand or cart, so you have to go to the bar which closes at 10am  for coffee. Wasn't very convenient when you're at an all day event.

04/11/13 | Link | Rating: 4.0
85. Alex J.
Nice room, super comfy bed, and upscale marble bathroom.  Fast but expensive valet service ($36/night) no self parking. The only thing I didn't like about this Hotel was the breakfast buffet in the cafe, which was $35.  The servers were excellent, but no thought was put into the preparation of the fruit salad, as if someone with a knife randomly chopping fruit all different sizes and tossing it in a big bowl, visually unappealing.   Makes you think if they can't spend time to properly cut fruit then what else is being shorted.  Someone there needs a lesson on cutting and displaying fruit, its not that difficult.  Youtube has fruit cutting lessons.  Its those kinds of details which prevent a 5 star rating.

25/10/13 | Link | Rating: 3.0
86. Mukhtar A.
We needed a place to stay when we went to Los Angeles for the weekend. The Hotel is located a few minutes from West Hollywood, and Beverly Hills. The location was perfect for the price and the amenities. We got an amazing corner room on the 16th floor. It had amazing views of Downtown Los Angeles and Santa Monica. Fox studios was adjacent to the hotel, so we got to see a lot of cool sets.

The room was good, but what surprised me was the huge balcony and view. Had I been on the 2nd floor facing a parking lot, this review would not be as great. Management was very professional and helpful but the staff was a bit apathetic considering it was a 4 star hotel. A smile would have been nice. I don't usually care but if I'm paying that much for a room I expect you to be friendly and focus on our reservation and not your coworker. Nevertheless, we got our keys and the services and amenities were explained to us.

My only complaint is the valet, mandatory and overpriced. All that aside, I would definitely stay here again if I got the same or similar room. The Hotels guest relations director(not sure about the title) was amazing, grateful for her attentiveness and professionalism.

03/02/13 | Link | Rating: 4.0
87. Susan T G.
The hotel was nice and clean. We were upgraded and provided extra amenities. The pool and jacuzzi was clean and the gym was quite adequate for a workout. The room was good, but not as nice as the Ritz Carlton. The front desk and valet was great except for one person by the name of Oday. He checked us, but no greeting was given and the entire time it was silence and snot like attitude instead of customer service. We received help checking out with Alina and it was as courteous as it could have been.

04/06/14 | Link | Rating: 4.0
88. Lily C.
We just had our wedding here, on 10/27/2012 and I feel like my husband I couldn't have picked a better venue. I was so pleased with the venue as were all the guests. Three weeks have gone by and my parent's friends continue to rave about how nice the wedding was!

The wedding events coordinator, Elizabeth McDonald, is so nice!!! Everytime I had a question, I would email her and even on her days off of work she would email me right back. Not to mention, she has an awesome sense of humor and is so easy to get along with.

The food was amazing as well. Usually food on the day of the wedding never tastes as great as it did on the day of the tasting... But it was even better! They allow you to really customize the wedding menu to your tastes. For ex: I'm not really into the heavy creams, and during the tasting asked if they could swap out the creamy risotto for the arugula and potatoes, and voila! Whatever we asked for, they were able to accommodate.

We had our wedding in the back garden area, and the set-up was fantastic. After the wedding the cocktail hour was held in the garden area as well and had ample seating which I'm sure the older guests appreciated.

The reception ballroom is just beautiful and has LED droplights installed , so you don't have to pay another lighting vendor to install uplights or droplights. So economical!

We had no problem with our comped room for the night of the wedding. They had chocolate covered strawberries and champagne which was just an extra bonus at the end of the night.

I would highly recommend the Intercontinental Hotel for your wedding/reception venue.

14/11/12 | Link | Rating: 5.0
89. John R.
I'm going to get this out there first; $36 a night to park your car. $5 tip each time you take your car out somewhere. Nothing is in walking distance, so you will be driving. The hotel has a "house car" that will drive you anywhere in a two mile radius, but for "safety reasons" only four persons allowed per drive in the car. We were five, so we drove our unsafe selves in our own car.

I asked the bellman (not the concierge) what a good inexpensive place would be to take my GF, her three teenage kids and was told, "The Palm is a good place."

Me: The Palm, as in the prime steak and lobster place?  
Him: Yes
Me: Um, thanks
Him: No problem

The spa, pool and workout areas are all first class. The best part of the hotel is the bedding. There is a bar with all kinds of (over-priced) wines and infused vodkas made by the bartending staff. The hotel is close (not really walking distance) to the mall, Beverly Hills, Rodeo Drive and most tourist attractions. I have no complaints about the actual hotel. It is clean and the views are great. The staff was helpful and friendly, but  someone to show a certain bellman a menu from The Palm.

16/07/12 | Link | Rating: 3.0
90. Coy W.
I have no idea how it happened but I totally drove past this place going down Avenue of the Stars.  I looped back around and when I pulled out front valet came by and greeted me.  Super friendly guy.

They took my car away, I tipped him and then I went to check in.  The concierge was pretty nice and got me a room.  Walking around the lobby the place seemed pretty nice.  I took the elevators to my room and opened the door.  I noticed the room smelled kind of funky so I opened up the sliding door and took a nap.  I had just finished a drive down PCH from San Francisco that morning and needed a power nap before going out for the night.

I woke up VERY disoriented as I heard gun fire and I have no idea why but I ran to the window instead of ducking and covering.  When I looked out I thought there was a gun fight in the buildings outside my sliding door...then I realized I was beside a movie studio!  I'm such a dumbass :)

The stay was pretty nice, the room I was in was very large but the bed wasn't that comfortable.  The washroom was large and I'm not sure why but I didn't love the hotel.  The staff were friendly but I just didn't feel like I had a great stay and I'm not sure why.  Some hotels really make you feel like part of the hotel.  This one I felt like I was just passing through.

18/12/11 | Link | Rating: 3.0
91. Candice B.
I am extremely disappointed in this hotel. We stayed here on 6/24/12-- the night of our wedding. We expected the best as it is highly rated, so for our wedding night, we thought it would be a great choice. Boy were we wrong.

We got to the hotel and checked in no problem. They said they would send us up some champagne to celebrate. We got to our room which was a corner, one bedroom suite. It was a very odd set-up. After opening up some wedding cards, we realized we were starving so we ordered room service. Our food arrived with the champagne. It was delicious btw! Unfortunately, this was where the good ended.

After going to bed late, we were first awoken at about 6am by extremely loud fire alarms.  An intercom came on that said they were just testing the system. We went back to sleep. About 10 minutes later, more loud beeps. This continued over and over until about 9:30am when we finally realized we would not be getting anymore good sleep.  We called the front desk to see if we could get a comped breakfast or something for the trouble, as this was our WEDDING NIGHT! I don't think any bride/groom would want to be up at 6am the day after their wedding.  They said that they wouldn't charge us for our meals the night before.

A few days, weeks, go by and I realize our credit card was charged for our meals. My husband called and emailed the hotel numerous times. No response. It has now been months later and still, no response. I am still so upset with this hotel and sure as hell won't be recommending it to anyone!

10/09/12 | Link | Rating: 1.0
92. Mark P.
The staff was amazing, especially the front desk.  Alan and Alina helped us with our anniversary plans.  They really turned our special night into a wonderful memory.

07/07/14 | Link | Rating: 5.0
93. Tara C.
This is definitely a very nice place to hold a large, upscale event. I can only rate the Intercontinental based on its lobby and ballroom, since I have not yet had the pleasure of staying in one of the rooms.  However, judging by the friendly staff, lovely decor, and excellent service downstairs, I'm sure the rooms are quite nice as well. I've been here twice for events in the recently renovated grand ballroom. The venue is huge and stunning.  During both events, I was very impressed by the pretty lighting (blues, purples, and pinks) and the excellent catering. They have amazing food!  At both events, there was a sushi bar, a slider bar, a huge selection of desserts, and plenty of delightful passed appetizers.  The management and staff are very helpful and friendly as well.   This would definitely be a wonderful place to have a wedding reception or host any large party.  If I ever have the occasion to spend the night here, I will update to review the rooms and full guest accommodations.

16/11/12 | Link | Rating: 4.0
94. Darma S.
We have VIP guest from out of the country staying at the hotel. Try to book a dinner reservation and meeting room for 50 people. Talked to Nella (Event specialist, banquet mgr) on friday. She promised to e-mail me the quote, I never got it. Called & talked to her on tuesday, she promised to send it to me. Today, is wednesday and still never heard from her!! Should I call her back? Oh, what a service....  I wonder if the hotel management is aware about this issue.

11/08/14 | Link | Rating: 2.0
95. Michelle L.
I will start by saying that I am a Platinum Ambassador Member with the Intercontinental Hotel chain... this doesn't mean that they will always get a good review from me - in fact it can be quite the opposite given that I have stayed at a lot of hotels. That said - I LOVE this Intercontinental Hotel! We arrived fairly late at night and were impressed from the moment we pulled up. There's  beautiful chandelier right outside the entrance that looks absolutely elegant. Walking in the door the elegance continued with a beautiful array of white flowers and decorations.

Check-in was smooth and the staff was incredibly friendly and helpful. There is a bar in the lobby with a nice selection of various drinks including local micro-brew beer (which I am a HUGE fan of!) and I can tell you that the pizza option on the bar bites menu is delicious! The rooms are absolutely gorgeous and comfortable, the fitness center is exceptionally well equipped for a hotel and the pool is fantastic! The concierges are incredibly helpful and very attentive.

My only issue was my ESPN didn't work on my TV for some reason but if that's the only issue I have I certainly am very happy.

TIP: Join their loyalty program. With frequent stays you will get upgrades and a nice amenity (a gorgeous fruit plate this time) when you stay.

Be Aware - You must Valet Park which is a bit pricey but I can tell you that the valet staff was very expeditious in bringing our car around when needed.

I would absolutely stay here again!

29/01/13 | Link | Rating: 4.0
96. Stephanie L.
Solid 4 stars in my book for a solid 4-star hotel.

My boyfriend and I needed a place to stay for a night before a cruise so we decided to go on priceline and name our own price. :) We got a room at this place for only $115!

The hotel is situated away from Beverly Hills and Rodeo Drive but it's still pretty close to a huge mall if shopping is desired. There is a shuttle that takes you to the mall from the hotel every 30 minutes or so. The hotel provides a free car service for you to go anywhere within a 1.5 mile radius. Unfortunately the driver got off work at 5 or we may have given it a try. We left our car with valet and you can call down from your room whenever you want them to have it ready for you when you come down. Every time we've called they have had our car ready for us already.

The front desk was extremely friendly and Anastasia (or a woman whose name begins with an "A") was really wonderful! She put us in a really nice room on the 7th floor when Priceline said we'd get a 3rd floor room. Our bellman, Carlos, was also really friendly and chatted with us for a bit.

The pool is on the roof of the hotel and on a cold day it can be a bit windy. The pool itself is large and heated. The jacuzzi was a bit too hot and the jets a bit too strong for my liking.

As for our room, it was a good size with a sofa chair and a desk included. The bed was nice, the room was clean, and the TV was very large with quite a few good channels. I think every room has a balcony included, which is very cool because if you can squeeze through a small space, you get to another part of your balcony that has lawn chairs and tables.

My only complaints that knocks off one star are that you have to pay for parking, our balcony isn't private (you can see your neighbors next to you) and it's not really close to anything.

Overall I would highly recommend a stay here. It's a solid 4-star hotel.

19/01/11 | Link | Rating: 4.0
97. Kerry B.
This is a gorgeous, well located hotel in Beverly Hills/Century City LA. Very large hotel, very grand lobby, and nice, well kept, clean rooms. We received a great rate, but still received a great corner room with awesome views. My mom even said at one point, "Do they realize we got a great deal? They're treating us like celebrities!" - and she's right, the customer service is by far the best I've received...so professional and polished. I'd suggest you venture out for meals - we racked up $80 on breakfast - while tasty, it is delicious, but we spent about the same at the infamous Ivy. With that said, this is a high-class, four star hotel all the way and I hope to be able to stay again when we return to LA!

21/03/14 | Link | Rating: 5.0
98. Daniel M.
Wow!  This hotel is very, very nice. I found it through Hotwire and it was fantastic. The woman at the front desk was the ultimate professional. We we given a corner room and it is very quiet. Also, here's the best part: we have the BIGGEST balcony off this room!  The views are GREAT, and with the huge balcony, we really don't want to leave. If I can, this is now my hotel of choice. Yes, we had to pay for parking, but worth it in the end.  I recommend this quiet, squeaky clean hotel. The Intercontinental Hotel is the answer.

21/12/13 | Link | Rating: 5.0
99. Sonia A.
I work with various travel agencies in the area. Recently my co-workers and I had organized a trip for a big VIP group from India. Without the help of Paul and Nabel, who work at InterContinental Los Angeles Century City at Beverly Hills in the valet, this trip would have not been as successful and seamless as it was. It was their dedication and spectacular coordination skills that evaluated the service for our guests. I highly recommend staying at InterContinental hotel and ask for Paul!

29/09/14 | Link | Rating: 5.0
100. Alberto G.
Nice business hotel close to the studios.
Service is good, rooms are clean, comfortable but nothing special.

18/09/13 | Link | Rating: 4.0
101. Ryan W.
I would give them 5 stars if it wasn't for the valet service! The hotel is quite nice, great rooms etc... My only complaint would be the valet, I parked my car there after visiting a friend for FIVE hours and I get it back with a new door ding, two dents in my back bumper, and two very large scratches from them hitting another vehicle. Tried contacting them to fix the damages and they claim after the vehicle has left the property, they are not liable. As if I'm going to inspect my car after every time I have it valeted. Guess I'll be having to pay for a new bumper out of MY pocket. Very unprofessional.

14/11/13 | Link | Rating: 1.0
102. Rohita L.
Rooms:  Clean! Large! We had a balcony room (second floor from the top).  The balcony faced the street and it was just huge for LA. We had breakfast out there on the table and chairs, then got some sun on the lounging chairs.  It gets great sun!

Staff:  Amazing.  Their concierge service is wonderful. They have a personal chauffeur service as well, which is great.

Amenities:  You literally have to pay for everything in your room (the tea and the coffee!).  They do give you bottled water every day, which is nice....when you're running around it's nice to have a bottle of water handy.  Their pool and deck are great...as well as the hot tub.  Also situated to get great sun! :)

Valet: Expensive but there is no where else to park.  The valet staff if really nice so it adds to the experience and makes it worth it.  You don't mind so much paying for it.  

Location:  Nice.  It is not too far from public transportation.  It is near Beverly Hills, the mall is near by as well.  It is quiet and feels like luxury the entire way.

I am not giving this location 5 stars because we had a bit of a problem with our reservation and while the staff was nice, they were not easy to deal with the problem...and didn't do a good job at remedying it.  Should there not have been a reservation issue, we would have given this location 5 stars.

We stopped in at this hotel over our Honeymoon - we were sent a bottle of Moet and fruit to our room upon arrival.  It was sweet.

PS - the hotel was recently on an episode of Modern Family!

05/12/12 | Link | Rating: 4.0
103. Marcia F.
Very nice hotel with nice amenities. BUT......I was NOT happy with the sneaky, mandatory valet parking charge. This was NOT made clear when I booked the room. They should give you a self parking choice. When I complained, their answer was...."all hotels in the area do this". Like I should have known that? Snobby and unhelpful staff. We will NOT be back.

19/02/14 | Link | Rating: 3.0
104. Janelle E.
The house car is a Mercedes, the hotel is right next to Fox Studios, Rodeo drive is seriously just right there.  So needless to say, the location is fantastic.  My husband and I are Priority Club (or IHG Rewards, whatever it's called now) members so this hotel stay was free.  So how can I complain?  Well, we couldn't check in until 430pm and that sucked.  I guess that's what happens though when a hotel offers late, late checkout.  All in all, nice stay.

13/08/13 | Link | Rating: 4.0
105. Alma P.
Stayed here recently for an extended 4 day girls' weekend with my best friend and have to say it was absolutely wonderful.  The service is impeccable and what really makes this hotel stand out.... people remember your name, treat you like you're someone important and just really make you feel special.

The location is also great.. not really walking distance to many things except the Annenberg Photography Museum which was pretty neat BUT it feels secluded yet you are in the middle and close to everything. Bev Hills is literally around the corner, as is Santa Monica and everything else. The 10 freeway is close by and the airport is very convenient too.

The rooms were really nice with great amenities and beautiful views -- we could even see all the way to ocean from the west side of the room.

I'd definitely return and highly recommend.

10/10/12 | Link | Rating: 5.0
106. John R.
Clean rooms, great service. For my stay the internet system was not connecting to the hotel so it was free (no idea if that is a common occurrence!) If you have business at Fox it is just a walk away.

Traveling with a group we gathered one night at the bar area right off the lobby and had a wonderful time talking over drinks in an area where there is not only enough space to be comfortable but also not so noisy as to be able to hear one another.

16/02/13 | Link | Rating: 4.0
107. Mandi T.
Beautiful place, but -valet- shiiiiiiit do u flipping hate me?. Apparently. This valet again sucked asssss. Everyone had gotten their cars and I was waiting AGAIN - like the LA hotel in dtla. Did I do something to you where you forget my keys, car, and everything? There is no choice but to valet your car. *minus one star

Big ups on the servers though, especially, jose. Who made sure I had coffee and water. And awesome bartender, who I can't remember their name. Whoooo knew my drink as soon as I approached. Goose with cranberry with a lime. Loooooove!!!! That's the only reason why I gave you extra stars.

31/10/12 | Link | Rating: 3.0
108. Kurdy S.
When you pull up to this property, you know you are going to get a "baller" experience.  Ferrari to my left, Jag to my right, seriously? Ok, time to act proper so that I don't feel out of place.  :-o

The room was Wynn-esque! It had that comfy, warm, luxury touch.  The bathroom was covered in glossy tile with big mirrors around the tub.  The view was primo as the room was in a panoramic corner where half the room was all windows and sliding glass doors.  

What made the experience even cooler was when we coincidentally walked into a taping of Modern Family as we were checking in.  So hopefully we will make it into the show as hotel guests! :-D

Had the weather been better, would have used their nice looking pool.  We did end up using their sufficient gym that had working, robust machines.  Overall, the hotel staff from the front desk to the valet were super friendly and attentive.  The only caveat to staying here is paying the nightly parking fee of $35 which includes the valet service.  Also, there's no dining or shopping options that is walking distance from the property.

So if you are lucky enough to score a room here through a discounted hotel site like priceline, then you can look forward to what I just said! woo!

18/09/12 | Link | Rating: 4.0
109. Tammy C.
(See pics) Review #1273. While my room was on a lower floor, the staff was nice enough to upgrade it to a full suite, making the stay very pleasant. The living furniture was a bit dated, possibly also because of the brown color theme. The bed was as always, comfortable with good breathing sheets. Amenities were plenty and the Keurig coffee was excellent to get a fresh cup of coffee or tea.

Downstairs lobby was very nice - spacious and brightly lit and that gave an airy feel.

The valet parking could be slightly chaotic at times but overall the staff was very efficient and helpful to get the car.

This is a great hotel to stay if you want a very comfortable room with fantastic and courteous service.

It is true that you must drive to this hotel, as in most places in Southern California, but it's also quite central to most tourist destinations.

18/11/12 | Link | Rating: 4.0
110. Sachin M.
I was very satisfied with the room that I stayed at and really enjoyed its location close to the many interesting things around LA. I was very impressed with the customer service. I contacted them about my sunglasses that I accidentally left in my room. They were able to locate them and mail them back to me without any hassle. Customer service like this separates the great hotels from the good ones.

09/07/14 | Link | Rating: 5.0
111. Karoline H.
I'm extremely impressed with the Intercontinental Century City. I traveled alone and stayed  alone. The staff was very friendly and accommodating.

The man who walked me to my room gave me a tour of my room and my beautiful view on my sundeck. I couldn't believe I had a view of fox studios and could watch movies being filmed from my balcony.

The room is huge and comfortable. The bathroom is also large and has a bath tub and a shower.  Beds were extremely comfy.

The pool is relaxing but not a lot of people are ever there. Hot tub was nice but seemed it needed to be filled more and it was pretty loud, you couldn't even hear the person next to you.  You can call and order food or drinks to the pool, which was a nice perk.

I ordered room service for breakfast on my first morning there and that is the only thing I was not impressed with. It just wasn't flavorful and a lot of the items did not seem fresh.

My other complaint was the restaurant. My friend and I ate there for dinner on valentines day. It took 30 minutes to get a bottle of champagne. Ridiculous! The rock shrimp was delicious. I think my friend enjoyed her salad but my margherita pizza was just cheese pizza. Not impressed.

Room was always clean and had no other complaints. I probably won't stay there again because location is not very good. Is prefer to stay in Hollywood or Santa Monica next time.

21/02/14 | Link | Rating: 4.0
112. George S.
Disgusting! Woke up this morning ready to shower and found the previous guest's razors, used soap, shampoo and shaved public hairs in the shower. Room needs renovating for a hotel with this pricing and stature. Thanks for taking away my appetite for breakfast.

14/01/15 | Link | Rating: 2.0
113. Ryan M.
I either caught everyone on a good day or this place takes their service seriously. Ignoring the impressive lobby and decor (all decked out for the holidays), everyone was extremely friendly and professional. The complimentary room upgrade didn't hurt either. Great views of the iconic Hollywood sign, at least for the east-facing rooms. Will stay here again.

12/12/13 | Link | Rating: 5.0
114. Anthony R.
I have been visiting the Century City property now since 2005. I can only say that I will not stay anywhere else when visiting Los Angeles! Hats off to management (Alex) and people like Carlos at the bell desk who always ensures we have everything we need for our stay!!

So close to Beverly Hills, Century City Mall, The Grove, etc. my home away from home!

14/01/14 | Link | Rating: 5.0
115. Jai M.
This place is average. Holiday Inn and Intercontinental are the same thing inside.

The outside and lobby are gorgeous, with beautiful floral displays, including gorgeous hybrid roses.

Concierge/valet/all service workers were very friendly, and prompt. You're definitely attended to.

The gym is nice and spacious. A lot of machines for a hotel gym, which overlooks the pool.

It's only valet and there's nothing really in the area walking distance except for a shopping mall..

Wouldn't stay here again. Price was about the same as 4-5 star places in LA, and that's what takes away from this place at most.. Learned my lesson with big chain hotels.

18/05/14 | Link | Rating: 3.0
116. Stephanie T.
This is hotel is the best. I love staying here when we come to LA. One thing that is too amazing not to mention on here is the aroma in the lobby. It's amazing. Everything is always so fresh and elegant. Perfect mini gym. Great pool.
The rooms are always so clean and cozy. We usually get the room with the sun deck because we like to be able to walk outside. Not to mention layout if we get a chance.
Also, if you aren't feeling the room service menu, we just ordered through yelp from The Main Course-it was delicious.
Valet is prompt. Staff are on point.
Beds are cozy:)

08/05/14 | Link | Rating: 5.0
117. S L.
Hotel itself is pretty nice. Our company had a meeting at the Grand Chateau. I was misdirected to the wrong room. Surprisingly, 6 other people at our meeting were directed to the wrong room as well. The rooms were nice and clean.

25/11/14 | Link | Rating: 3.0
118. Tony U.
Hotel Intercontinental in Century City does a lot of things right. With a few fixes, this place should be a star hotel.

The Positive:

1. Excellent and reliable valet service;
2. Beautiful façade and lobby design
3.  Complimentary cucumber water in the lobby
4.  ATM
5.  Excellent complimentary coffee until 10am
6. Balcony's with excellent views of Los Angeles, Hollywood Hills
7. Fast and easy check-in and check out
8. Clean rooms
9. Excellent housekeeping service that even cleaned my room as late as 8pm.
10. Complimentary LA Times
11. Complimentary Bottled Water
12. Complimentary Instant Coffees and Teas
13. Very comfortable bed and pillows
14. Excellent Spa-like shampoo, body wash, conditioner, and lotions.
15. Complimentary driver to take you to places around BH within a 1.5 miles of the hotel.
16. Very friendly and courteous staff.
17. Decent number of TV channels
18. Excellent location near SM, BH, Downtown L,WHW, etc.

Not Negatives, But Be Warned:

1. Valet Parking is expensive (about $37/night)
2. Wi-Fi is overpriced.  About $18/night ($15/night for slower speed)
3.  About $5-$20/day for tipping your driver and valet staff, etc.

The Negatives:

1.  I was here for 5 nights and only got complimentary water once.
2. I was here for 5 nights and only got my LA Times twice.
3. The shower water leaked (came out of faucet and shower at the same time) and water temperature wasn't consistent (would go from warm to hot to cold)
4. TV isn't hi-def quality.

Would definitely come here again.  For the most part, felt very relaxed here and enjoyed myself.

16/10/13 | Link | Rating: 4.0
119. Donna S.
located on Avenue of the Stars.  This particular property is going thru renovation one floor at a time.  It is showing some wear and I can understand why. It is a huge building, with a good location. the staff is very helpful and courteous. the food is excellent. They serve a wonderful breakfast each morning. It is a very fresh buffet style. I love the omelets. The pool on the 2nd floor is endless. There are plenty of lounge chairs, It is not geared towards kids. The gym is good sized and clean with free weights, machines and lots of cardio equipment. The spa has the usual array of massages and facials available. The rooms are very nice and I really appreciated the  toto style toilets. each room has a private balcony.  They are a very international hotel, with people from all over the world staying here. It is a business hotel , with a twist of luxury. Westfield Mall is only a couple blocks away. They are in need of a face lift and I know they realize that and are making upgrades and changes. Its time. The hotel is very clean and has turndown service.  I would stay here again for sure.

30/09/14 | Link | Rating: 4.0
120. Andrew S.
Beautiful hotel! Had everything I wanted/expected from this InterContinental location. A beautiful separated dining and living area from the bedroom and the multiple balconies overlooking Century City, Los Angeles, Downtown, and the 20th Century FOX Studios was amazing. Great location even with all the busy LA traffic. The staff provided me with a specialized cake for my graduation, making my stay that much better. I will definitely return here on my next LA visit.

25/08/14 | Link | Rating: 5.0
121. Adam K.
As a frequent traveler that sleeps 75+ nights per year at hotels, in my experience, the best way to understand the actual level of customer service is to see how they handle a difficult issue. Here, the answer is not well - not well at all. Allow me to explain.

On the back end of a trip with multiple stops, I looked forward to finally getting more than 4 hours of sleep per night. However, at 4:00am, a loud metal rod wrapped on my door with the shout, "Hotel security, we received a noise complaint." I replied that I was asleep, so it must be a mistake.

I then called the front desk to ensure no foul play and was told the complaint was indeed vaild, and that it is hotel's policy to knock on the door (not call or listen at the door, but knock loudly), regardless of the hour. I asked to be contacted in the morning, but never was. The same ask and promise was repated 3 more times, but no one ever got back to me.

Finally, I called IHG Customer Services to be told that they investigated my concern and they were able to "confirm" that there was indeed loud noise from my room. Really?

I wouldn't stay in this hotel again. The Century Plaza is nicer and closer to pretty much everything in Century City.

20/05/14 | Link | Rating: 2.0
122. Aggie M.
If I could move in, I would.  The staff cannot do enough for you and they're KIND. Genuinely kind. They greet you by name at the front desk!!! Housekeeping was wonderful. There aren't enough adjectives to describe  the beauty of fresh flowers in the lobby (not one wilted flower either, I looked), the pool is lush, the women's locker room is spotless...our room was spacious and with a balcony!!!!  And with high thread count sheets! The air conditioning was a bit of an issue but, they fixed it immediately (we were there end of April - beginning of May and I felt it was a bit warm). And all was well with the world. The bathroom was HUGE with a bath tub and a shower with a shower head I considered taking home with me. The hotel provides comfortable robes too! (For a fee, you can take one home. I left mine.)

The hotel has a lovely bar, too. Spacious.

I left my i-pod in the room when we checked out, the hotel contacted us and was willing to ship it back to me. (Honestly, how many hotels do that?)  Of course, I'm going to return. How can I not? How can anyone not return?

12/08/14 | Link | Rating: 5.0
123. Chelsea H.
I stayed here a while back with my husband when we took a trip to the LA area for a few days.  The hotel is beautiful, and our room was large and immaculately maintained.  The view of the city from the balcony was gorgeous.  I also enjoyed the room service we had- I got the french toast stuffed with lemon mascarpone cheese filling which was good.  I really appreciated the quality of the shampoos and other bath products they provided.  

I'd have to say my favorite thing about the hotel was the smell.  When we walked in, I was immediately greeted by a delightfully fresh, clean, slightly floral scent.  I originally attributed it to the huge flower arrangements in the lobby.  However, when we got to our room I could still smell it.  I finally asked the gentleman at the front desk what it was, and he told me they had they pumped the scent through the air vents throughout the entire hotel.  I just thought it was really neat because I am the type that really appreciates a nice-smelling living space.  

Valet parking is expensive at about $35 per night, but that is about what I expected for the area.

10/11/13 | Link | Rating: 5.0
124. Craig k.
Please note that this review is for the lobby bar only.  I have been to the spa several times (not actually run by the hotel but by a private company) and did stay at the hotel once as well, which was nice.  But as for the bar, WHAT AN EPIC FAIL.  Was there on the evening of 3/19/15 with 8 people to privately celebrate the release of a new tv show that we had just seen a private screening of across the street at CAA, so it was something of a special occasion, though low key.  Several in our group ordered the French 75.  It literally took 20 minutes for the drinks to arrive (there were only 3 other parties in the bar area) and it took about 4 seconds for those who ordered it to realize it was NOT a French 75, was completely undrinkable, and we sent them back.  It then took almost a half hour for new drinks to arrive, and we could see them sitting on the bar.  Where was the waitress?  Who knows.  After 15 minutes of waiting, one person in our party walked up to the bar and just picked up the glass of Bullit he knew was his and walked back to our table.  We were there for about 2 1/2 hours, and the waitress only came by once to see if we wanted more drinks.  Is she independently wealthy or just checked out?  Hotel Intercontinental and its bar are nice looking and not inexpensive, but on Avenue of the Stars, there are just too many other places to go to warrant going back to a place where service seems to have been forgotten.  Was it just an off night for them?  Maybe, but what's the reason to give them another chance?

21/03/15 | Link | Rating: 1.0
125. Nestor B.
Commenting only on the valet parking after tonight's 4/6/15 event...Longest line and wait ever. No traffic direction to speak of, cars coming from two feeders, am going on 45 minutes since turning in my ticket. Intercontinental! It's not brain surgery, you can do better!

06/04/15 | Link | Rating: 2.0
126. Vickie A. S.
This hotel is just moments from Beverly Hills.  Good value for your money.  My room had a balcony and the layoff is lovely.  I've stayed Miami and New Orleans Intercontinental.  I was pleasantly pleased.

06/09/14 | Link | Rating: 4.0
127. Serra A.
Stayed here a couple of weeks ago and when we pulled up it was gorgeous! The outside sitting area and the lobby are modern and update. We got upgraded to a suite which was amazing, so I don't know what the regular rooms are like. Great location as well. Like most hotels in this area, plan for paying a lot for valet parking.

03/04/15 | Link | Rating: 5.0
128. Joseph B.
Thank you for always taking care of my family.My Daughter and her friends stayed in the Lincoln Suite and had an amazing time. The Intercontinental Los Angeles Century City proximity to Soldier Field where One Direction was perfect.

25/02/15 | Link | Rating: 4.0
129. Ryan C.
Nice hotel, nice spa, but disappointing front desk/reservations service.

Stayed here at their top tier status (plat RA) on points and received the standard perks at this IC property:

- free movie in room
- free welcome amenity in room
- 8 am check in and 4 pm check out
- free 2 level suite upgrade
- free minibar*** (all beverages ONLY)

I reason for the low rating is that I confirmed twice - once at checkin and again when asking for another candy bar - that beverages AND food would be taken off the bill per the Plat RA status at this property.

However they have terrible training and both people I talked to were apparently wrong and just the drinks were comped, costing me like $70 in inflated food that I would have never eaten.

I called and emailed to get it worked out but they basically told me I was told wrong and it didn't matter what I heard from their employees and that they could take a tiny amount off the bill but that was it.

Other IC's I stay at usually comp both food and drinks for Plat RAs or if they don't, they don't tell you the wrong thing at check in.

03/04/14 | Link | Rating: 2.0
130. Anne T.
Stayed for work, seven total nights. I was impressed on all levels with this hotel and plan on returning.
Service was amazing- super friendly and FAST valet services. Front desk people, great and helpful. Concierge- offered to help me whenever I looked lost or needed something. They are staffed well compared to other hotels. Not super close to the hot LA spots but close enough for me!
Food was great- I ordered room service atleast once a day. The lady on the phone, Melissa, was super helpful and accommodating everytime I called. I had the Cobb salad like six times. So good.
The floral arrangements are breath taking. The fitness center is one of the best I have used in a hotel. The pool is beautiful. My room was clean and big. The hotel is going through renovation, but you wouldn't know it because theres no visible mess or construction- cant wait for next visit.
They have a spa on site where I had one of the best facials of my life!

15/02/15 | Link | Rating: 5.0
131. M B.
This place is excellent.  From the incredibly comfortable beddings, large bathrooms, silky robes, heated pool, locker room steam room and sauna, friendly staff and courtesy car...I loved staying here recently for business.  
The only reasons not to give 5 stars was because of the lack of hot water as mentioned by a previous reviewer.  Not sure what's up with that.  Also, the outdoor spa pool had dirt collected in the corners of the pool. Ick.

Live music in the lobby by a really lovely duo was a super treat.   I didn't see them at first and the music was so good that I tried to Shazam it with no result so I stood up to discover a lovely female singer accompanied by an excellent guitarist.  I bought their CD.  Good choice by the hotel.

20/12/14 | Link | Rating: 4.0
132. Elyssa S.
I wouldn't recommend staying here. This hotel is far out in Century City and the walls are paper thin. From the room and the hallway I could hear every word people were saying at all hours of the day and night. The hotel also seemed pretty empty but it sounds like they filled every room on one floor. Definitely not a 4 star hotel as advertised.

Hot water in the shower makes an old pipe noise like a tea kettle. Asked for non feather pillows and got 1 and more feather pillows. Mini bar was also locked up... They won't even let us pay for a drink!

25/05/14 | Link | Rating: 2.0
133. Alex U.
Warning - they charge you an arm and a leg just to valet and DON'T tell you about it and DON'T give you an option to self park. I've stayed in almost every Vegas hotel, ones way nicer than this one, and I've never been charged for valet. It's always complimentary. But that's not my issue - if you're going to charge me, at least tell me about it. I got completely blindsided when I got my bill at the end of my stay. I'm not from around here, so they shouldn't just assume I know. Ended my trip with a sour taste in my mouth. And when I complained about it, they didn't care. They told me that's the policy and to pay up. So I thought to myself, can't wait to Yelp!

05/04/15 | Link | Rating: 2.0
134. Sal P.
Wrote this long cover review how bad it was and the good Lord erased it before I could post it. Wasn't very kind. Old and shabby sums it up. Stay somewhere else not a good deal at any price.  

Picture of this place impressive it stop there.

08/11/14 | Link | Rating: 1.0
135. Clara B.
We were delighted with our room on the 14th floor with balcony and I had my own office which is my plan in my studio...

Katie prepared delicious cocktails while we were waiting for our room to be ready.

The gorgeous flowers which showed up as a surprised were a great turn on.

We had an amazing brunch on the balcony and enjoy the cool breeze and lovely views...all the way to Santa Monica!

I highly recommend you stay here and staff is very gracious and Robert was lovely in charge of special events!

We loved our weekend getaway and we were attending a wedding which was truly special!

11/09/14 | Link | Rating: 5.0
136. Erica J.
My sister is here on business so I decided to tag along.

My sister wasn't really the happiest with this location. She is a re ward member with Intercontinental and she said this location appears to be old.

Overall the staff has been very nice. They try to accommodate pretty much everything you ask for.

This hotel room has no full length mirrors in the room *blank stare*

The first night we were here we order Chinese (see separate review) The phone rang and it was security confirming that we were expecting a delivery. When I said yes the guy said "ok well I will send him right up." When my sister got to the door security had walked the guy up which was weird.  At the same time the maid service was delivering water and ice to the door. There was alot going on all at once.

Day 2: The maid service came to make up the rooms around 2 which seemed pretty late. She was in and out very quickly. She left extra wash cloths as requested.

I took a nap. When I got up I took a shower but there was no hot water. (???????) Once again around 9 pm there was a knock at the door from the maid service bringing water and ice. I guess I didn't get to the door fast enough because when I didn't get to the door after the first knock she walked right in.

Day 3: today we decided to order breakfast in the room. I ordered banana pancakes and coffee. My sister ordered oatmeal. My pancakes were delicious!  Absolutely no complaints.  The portion was large enough that I gave my sister some as well. They brought the table in the room, set everything up for us and poured our coffee for us.

Check out was cool and easy. You dont have to check out until 12.

08/10/14 | Link | Rating: 4.0
137. Stephen J.
Time for this place to go in for a facelift, lipo, tummy tuck, and a tan as it is showing a lot of wear and tear.  Come on, this is LA after all...

The lobby is certainly spotless but the crushing reality sets in once you step into the room, which was honestly dingy, bizarrely laid out, and had the barest of amenities - somewhat similar to some of the other Intercontinental properties we've been in which seem to exert only the minimum amount of effort.  The crowning moment was when we found leftover hair particles from the previous guest (or the chambermaid) on the TV cabinet.

The terrace was a nice feature but does not make up for the meh experience.  We went in with no expectations and came out disappointed - hard to be comfortable in a hotel if it's not that clean, and this is really unfortunate as the staff were really friendly.

Just keep driving straight down the Avenue of the Stars to another hotel, this one is a pass.

11/08/14 | Link | Rating: 2.0
138. Marcie C.
This property is exactly what you would expect when staying at an Intercontinental Property. From the Valet to the front desk, service was spot on. I was using points for my stay but I was treated just like a $300 a night guest. Room was super nice with a great view overlooking the entrance and the city. Bartender was nice and service was prompt. Concierge was nice and helpful. I didn't go to one of his recommendations for dinner but he seemed to know the area well. I agree with others that $35 for valet is pricey with no self park option but, eh, you are in Los Angeles and at a high end hotel. Must admit I laughed at my $8 bag of Swedish fish from the room snack selection.
Thank you to the staff for making my stay wonderful.

14/04/15 | Link | Rating: 5.0
139. Golnoush G.
My friend and I were looking for a simple clean hotel in LA because we were in town for a charity gala. I have to say, I was very impressed by the simple luxurious comfort of this hotel. The bathroom was immaculate, the beds were super comfy. The staff was friendly and the rooms were bright. The only issue we had during our stay was that our coffeemaker was broken. The hotel made up for it by sending up coffee.

Another con was that the valet parking for $38 per car was way too high.

Other than that, I loved the hotel and would absolutely stay there again. It's in a great central location no matter where in Los Angeles you have business or pleasure.

01/03/15 | Link | Rating: 4.0
140. Jordan M.
Really nice hotel for a great price. Valet can be kind of expensive, especially if you're not used to having to pay valet in Los Angeles. The people here working at the hotel are great. The guys working the valet are wonderful and really nice. I needed to get something from my car and the guys just went down to get it for me. Saved me the trip of having to go down myself or bringing the car around. Of course, they asked if I was OK with them going down to get my valuables. The hotel is in a great area. 10 minute drive from UCLA and Westwood, 15 minute drive to the Getty, 10 minute walk to Century City Westfield Mall, 10 minute drive to Beverly Hills, 20 minute drive from West Hollywood. Lots of good places to eat and things to do in this neighborhood.

You don't really need a car. There are lots of buses and if you don't want to go the public transportation route, you can always request a Lyft or Uber!

04/03/15 | Link | Rating: 4.0
141. Mark M.
This is a situation, where--based on the reviews here on Yelp and on TripAdvisor--I expected a bit of an oasis amidst LA Hotel Hell. I did not get what I expected.

The hotel is severely showing its age and in need of a facelift in key areas.

The room -- very standard, but not up to par for the higher-end InterContinental brand nor for the price.--left much to be desired. The Kuerig machine was filthy. The bath amenities were ultra-generic, no better quality than what you would get at Holiday Inn. The carpet was a hot mess. Desk was far too small to be functional for real laptop work and was also crammed with too much stuff.

The restaurant was also a huge miss. And the only food option on property. Typically at a hotel of this size there might be a grab-and-go cafe or a Starbucks-type kiosk for those who don't want to (nor do not have time to) sit down for a meal. I was hopeful that the restaurant would deliver great food. It did not. The two breakfasts I had (both from the menu, not buffet), were quite terrible, especially for the price.

Based on my most recent experience here, I don't think I'd stay here again nor recommend.

23/04/15 | Link | Rating: 2.0
142. Chris S.
While down in LA and Irvine for a couple of photoshoots, I had a few several thousand IHG points that I wanted to burn before they expired in a few months. While IHG has a ton of hotels, I was only interested in using the points for their flagship hotels aka the Intercontinental Brand. At first, the reviews online of the hotel disappointed me a bit; a low end 4 stars for a 5 star hotel in Beverly Hills? Man, did I make the right choice?

So what did feel about this hotel?

I found myself admiring the newly renovated suites that the kind front agent put me in. Since I presented my IHG Platinum card, they quickly upgraded me and presented 600 IHG points or a welcome amenity kit. I chose the latter and had a plate of chocolates and two bottle of water, all served up on a nice ceramic ware. Wi-Fi was free as part of the Platinum member status, which was pretty fast for the hotel! Ah, nothing beats a couple caramel chocolate bites while editing pictures and reading up on the latest news.

The room was an executive suite, basically averaging around 700 square feet. The bedroom has its own California King bed, a separate living room with a nice dining area, a walk-in shower and a separate tub for the bubble baths (which I was too tired and anxious for), as well as a LED TV in the living room and in the bedroom. My room (338) was part of the newly renovated floors, and so aromatic carpets, coupled with a attractive duo earth tones made this an exciting visit!

Needless to say, it was absolutely stunning. Spectacular architecture, comfortable bed (really comfy), a room that smells good (which is a huge bonus), great location and the view at night was pretty nice, although I didn't face the city. I'm a bit sure a lot of reviews online are all catered towards the un-renovated rooms, but with this new style, I'm definitely a fan of this hotel!

Bottom line, this top-of-the-line IHG hotel serves as the commercial center for LA's TV and movie industry, catering to the celebrities and big CEOs with posh bedrooms, great views and all the glitz and glamour anyone can ask for. A free S-Class car service, a sushi bar, a pretty amazing breakfast buffet and the overall ambiance of the hotel is well worth the points and night!

22/03/15 | Link | Rating: 5.0