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JW Marriott Los Angeles L.A. LIVE in Los Angeles, CA

JW Marriott Los Angeles L.A. LIVE in Los Angeles, CA

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Company Info:

Rating: 3.85

Address: 900 West Olympic Blvd, Los Angeles, CA, 90015
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (424):

1. SJ O.
Stayed here for a week and was very pleased.  Rooms were clean and well maintained.  The lobby is sleek and has a lot of funky seating to hangout, eat, have a drink or just wait.  Housekeeping did a good job working around my family's unpredictable schedule.  We had connecting rooms and it was comfortable for our family (2 adults & 2 young kids).  The staff was very pleasant and helpful (check-in and out, bell staff, housekeeping, room service, pool).  The pool is pleasant and the hot tub is key when its cool or breezy.  The roof top area is fun with plenty of seating, cabanas and lounge chairs.  The Ion Bar and Grill is average.  The drinks were fine but stay away from the food.  Sandwiches are pre made and you have to wait 45 min+ for burgers or other food items from the restaurant.  It is a great place to stay for LA Live or downtown.  You can walk to. Any dining options and there are a handful of options within the hotel.  There is even a Hertz Car Rental on the lower level which was convenient.  Having to use your room key to access your floor via elevators is a hassle but I understand the security aspect.  I would definitely stay here again!

04/08/11 | Link | Rating: 4.0
2. Kay M.
I don't want to stay at this hotel anymore. I realized It's hard to find a good hotel in L.A.

03/08/10 | Link | Rating: 1.0
3. Hilary S.
A lot of hype for very little! I attended a meeting here last week. Although I live locally, I decided to check in to spare myself the commute downtown. At check in I was told I the room was not cleaned. I asked how quickly the room would be available. I was told a room would be available every 10 minutes. When I looked around the lobby I realized that there were at least 20 people waiting who had arrived before me...20 minutes x 20 people...I had to wait 3 hours for my room (and only got my room after inquiring every 30 minutes). The front desk staff was uniformly rude. The rooms are, of course, new, but it's still a freaking Marriott. Creepy security guards follow you around, it was unnerving. The only reason I give 3 stars is for the valet! They were awesome, very polite & efficient. The other staff needs training! Honestly, the Hotel Figueroa is up the street, save yourself the $ & hassle and stay there if you need a room in downtown LA.

22/09/10 | Link | Rating: 3.0
4. Brendan W.
This is a lovely hotel in a very convenient location if you are attending an event at the convention center. Great rooms in new condition, and a lot of attention to details. Just be sure to avoid the truly miserable service in the restaurant and bar.

I stayed at the hotel for three nights, and kept trying the restaurant, hoping that the glacial pace of the waitstaff was an aberration due to one shift. It was not. After being seated for dinner at 9pm, I sat for nearly 10 minutes before someone came to take my order. At breakfast they discouraged me from ordering off the menu, instead pushing me to the buffet. And it took ages to get coffee. I was in a rush to get through lunch and to my room for a meeting, so I foolishly came back to the restaurant for lunch with two coworkers. This time we were seated, and someone immediately took our drink order. But then our ice tea and coke didn't come. And nobody took our lunch order. A group of waiters stood in some kind of circle, talking. A meeting of some kind it looked like. But we were hungry! And we were one of just three tables in use. Finally, after more than 10 minutes waiting, I flagged one of the waiters over, and he took the order. Boo!

The bar was a different kind of poor service. I went in around 7 for a drink, and it came immediately. The waitress came back a couple of minutes later to tell me she was going on break, and that I should pay someone else. So I paid at the bar on my way out. Later, I came back with friends for a nightcap, and the same waitress came over and started chewing me out about not paying. I told her that I had paid, and even produced the receipt. She said, "That's not mine!" and continued chewing me out. And did not take a drink order. Humiliating.

27/10/10 | Link | Rating: 2.0
5. Summer O.
Loved it. Wasn't too sure about staying in downtown but it's come a long way! Sophisticated decor, relaxing yet upscale ambiance in lobby. Bar service hit or miss. Rooms modern, sleek, inviting, great beds. Looked over the pool with awesome view at night of all the L.A. Live lights. The pool had many types of bamboo which smartly softened the surrounding cement. Big chairs & various seating areas. In the middle of L.A. it felt amazingly serene with a slight breeze blowing through. Not really for kids. There's not a lot to do there for them.

03/08/10 | Link | Rating: 4.0
6. John T.
i went here for my bday and was not dissappointed the homie kevin at check in was very helpful in getting me a room with a view and in the morning i had their brunch which was XXXquisite. the beds are hella comfy and the tv's are HUGE!!!!! man this is a tight place walking distance of everyhing!  def gonna stay there again gotta lose some weight so i can stunt on the haytuhz @ the rooftop pool. will be staying there again.

25/04/11 | Link | Rating: 5.0
7. Joseph S.
3 Stars for weird decor and building; otherwise 4 stars.  Whoever did the interior design on this place should be thrown overboard.  The 60s were 50 years ago.  Everything is nasty colored, square edged, 60s weirdo.  While it might be trendy for about 5 years, after that it will just be disgusting.  A JW hotel should be luxurious, and that includes a luxurious look.  There is nothing luxurious about nasty brown faux wood panels and Formica counter tops.  Even the bed sheets were rough and scratchy.  The hotel is new and in a great location next to LA Live -- but definitely not what I was expecting from a JW.  One positive -- they have a house car that will take you within 3 miles of the hotel between 5-8PM.  Other negatives:  concierge staff was not at their desks in the middle of the day when I needed them - had to wait 15 minutes;  Room service for breakfast was backed up over an hour; Ordered a couple desserts ($9 each) from the bar to take back to my room - apple pie ended up being a spoon full of apple pie mush in a cardboard box - no ice cream.

14/02/11 | Link | Rating: 3.0
8. Thomas B.
Just returned from a stay at the JW Marriott hotel in downtown LA as a delegate attending the annual California Democratic Party convention.  I've attended these conventions for a number of years and never have experienced such inept service.  Despite the modern (although somewhat austere) elegance of this hotel, I can't recommend it.  Frankly, I got the impression that most of the staff I had contact with had no previous hotel or customer service experience.  A few examples:

1.  A fellow delegate who checked in at the same time I did was told they couldn't let him in his room because he had forgotten to bring his credit card and without that there was no way he could be checked in.  The poor guy was treated dismissively by a series of mindless front desk staff, including one young man who was identified as a supervisor.  They all said the same thing: we can't do a credit charge even though you secured your reservation with the card and could provide all the information needed.  They gave different reasons for this.  One said it was a new hotel policy, another said it was the policy of the credit card company (which clearly it wasn't) and another the next day said it was because the hotel had lost some money due to credit card fraud.  Having no other alternative, I let my friend use my card to secure the room.  The next day when we spoke to their "Resident Manager" even he said he couldn't authorize a change to my friend's card.  After some persistence, he agreed to track down yet another manager, a very young man who may have had the exalted status of "an associate."  Turns out the paper work for signing a credit card authorization was sitting in a drawer at the front desk all along, but instead of telling the new guest there was a way to get this done (as an exception),  multiple staffers preferred to make up lies and give my friend the run-around.

2. One morning I got a "wake up call" from a real person who was trying to be helpful, but I hadn't requested a wake up call.  What I had done was set my alarm clock for a buzz alarm, then when it went off I changed it for a later time that mourning to catch a bit more sleep.  The guy calling me prevented that from happening and I have no idea why he called my room in the first place.  Did he just dial the wrong room number?  Or are their IPod alarm clock/radios connected to a central computer somewhere to alert the staff that you need a follow-up wake up call?  In any case, without knowing this would happen, I felt somewhat violated.  

3.  When I checked out on the fourth day I went down to the Valet service in the sub-basement to pick up my car.  They checked my ticket and told me "you will have to exit from the Ritz Carlton" (without explaining to me what that actually meant in terms of what I had to do to get my car).  The staffer behind the window accepted my ticket, said the car would be brought, but later I found out the staffer forgot to get my key to one of the car attendants.  After seeing others who had arrived after me get their cars I returned to the enclosed staff area and asked them why it was taking so long. They said dismissively that they had a thousand cars in their garage, so I just had to wait.  I waited another 15 minutes or so and ultimately asked an attendant to intervene with the front-office staff on my behalf.   He quickly determined that the office staff had failed to turn over my key to one of the attendants, pulled my key and retrieved the car.   At $38.00 a day for Valet car service, you shouldn't have to put up with this level of incompetence.  

Overall, this hotel is not ready for prime time and seems to have no sense of how to train their staff to deal with real customers.  The grandeur of the building and the super large bathrooms in the guest rooms don't make up for the absence of respectful, competent staff.  If you are going to LA and expect a level of service that should go with a pricey hotel, you need to find another place to stay.

20/04/10 | Link | Rating: 1.0
9. katharine r.
The walls talk style here at this hotel, and there is substance, too! Went to a nonprofit 'green' gala here through the USGBC, and found this no only LEEDS rated property stylish and green, but had great people working here, too. The maze of stairs, escalators that move you FAST, and bridges a bit challenging, but there are plenty of staffers to ask - where do I go to get to______ ???? For a hotel dinner, the food was superior. Nice portion of the very nicely coated Asian BBQ chicken with pesto risotto, and it was topped with exceptionally cooked asparagus. Not too raw and definitely, not overcooked. The dessert plate was like your own personal plate of 4 tiny treats.A few details might crash and burn their service, like taking all the silverware after dessert, not leaving any stirring spoons, and a number of chips in the newish futuristic dinnerware and saucers. It was such nice dishware that I had to look at its maker Villeroy and Boch. Loved the pattern. The wall paper had that oh so 70's bold feel, yet, strangely over-sized, making the space ever appear larger than life. Combined with floor patterns it was complementary, and not too flashy like the 70's. The window view with its sparkle of neon and twinkling L.A. city lights. Nice to see in the lobby a brightly colored mix of people circulating the floor, young, old, wanna-be's, tourists, and jet setters, just the way I love L.A.! It was easy to find the staff amongst the screaming color, I just looked for the matching 70's brown outfits, just like you would find at the late department store L.A. great J.W. Robinsons. Go retro, go JW!

04/11/10 | Link | Rating: 5.0
10. Roald N.
Very nice hotel right in the middle of everything. Literally a stones throw from the staples center. The rooms were very nice with a great view, that was probably due to the lack of smog. Dont know how often that happens. The only thing that kept me from giving it 5 stars was the breakfast buffet, although it had a lot of food it didnt have as much as some other hotels, and there was hair in my eggs, but that happens every now and then. And the parking lot was a little confusing, it would have been nice to know how to exit from the downstairs garage, we didnt get any ticket or anything to get out so we had to talk with the operator at the gat for 5 min. dont think they charged us for the parking because of that.

12/03/10 | Link | Rating: 4.0
11. Laura P.
Experience, staff, quality etc. were all just ok.  Expected more, but sadly the staff just didn't deliver.

12/08/11 | Link | Rating: 3.0
12. S M.
Nice modern, sleek hotel. Lounge seating everywhere, which is nice and welcoming.  Feels safe (in downtown LA) with security/hotel staff consistently walking around.  Nice pool, good size jacuzzi, and fun lounge seating and cabanas/sofas. Excellent location - your downstairs will be Katsuya, Yard House, Lucky Strikes Bowling, Regal Cinemas, Starbucks, Conga Room and a few other restaurants and of course Staples Center and Nokia Theater. Gym is great with your own tv monitor at each cardio equipment and open 24 hours. Gym also has towels, fresh fruit and bottled water.  Freeways are around the corner.  

$38 Valet parking (Yikes!, but there are tons of parking options around if you don't mind walking a block), shower pressure is low, kinda expensive per night stay.

A nice experience overall! Can't wait to see the Ritz Carlton when it opens up later this year!

01/03/10 | Link | Rating: 4.0
13. Mary S.
Another review for  the bar / lounge.
We attended several events during Film Independent's LA Film Festival - a fabulous 10 day event.  One of the places we had lunch at was the JW Marriott Hotel. What a DISASTER.  We arrived at 3 PM - between screenings. We had 1.5 hours to relax and eat. First, we were told that the restaurant was closed and we could eat in the lounge. That sounded great.  We sat down with menus in hand. It took FOREVER to get service. Finnally, a wait person arrived. We ordered wine and lunch - two salads and two sandwiches.  And then we WAITED.  The wait person (if that is what she is called) finally arrived with our drinks and our food at the same time.  When we ordered, we asked for water. No water appeared. We asked again. No water.  She came back when we were done and we ordered another glass of wine and asked for water for the second time.  Again, it took FOREVER.  And then we waited and waited and waited for our check.  Finally, it arrived - but then it took FOREVER for her to cash us out.  If the place was busy, we might be able to understand. But it wasn't busy. There were two bartenders, at least three waitresses and a lot of people (including two managers) cleaning the restaurant.   Never again will we go there.  BAD, BAD Service.

27/06/10 | Link | Rating: 1.0
14. Bill M.
Having worked for Marriott in my past life and typically staying at Marriott I have to say a JW is suppose to be the top of the line. It isn't here. The front desk is dressed in t-shirts, the room service has food that is worse than Hooters at the highest prices. However, the rooms are beautiful. Convention and conference area has awful signage, so if you go to a conference set out early to find your room. A big disappointment from a JW. Sorry Marriott, this is more like a Holiday Inn Express only their food is better.

31/03/10 | Link | Rating: 2.0
15. David W.
Awesome hotel. Awesome service, good food,. The rooms are new, modern and elegant without being cheesy. The service is fast, treat you like VIP, and the lobby is just awesome. Parking is really expensive so just be aware of that.

30/08/10 | Link | Rating: 4.0
16. Nicci C.
Hotel was very spacious and ambiance was very fresh.  Staff was more than helpful and very timely in checking us in and meeting any requests- they even gave us a free late check out!  Rooms were cute and very spacious for what you paid for- a fridge that was completely empty was perfect for our drinks/snacks we brought.  Room service was very good too- the burger and fries were amazing!  (and reasonably priced as well).  And on top of all of this the pool is very luxurious.  While there was very limited seating (Get there before noon) the whole ambiance was fabulous and high class.  Over all it was a great experience and I would go back.

30/03/10 | Link | Rating: 5.0
17. Ruth Z.
(See my review for the RITZ CARLTON which shares facilities) but
i want to mention that "KEVEN" at the bell hop desk was 'helpful
and did NOT have the attitude I experienced at the SImi Valley
Courtyard Mariott (hoho). HOWEVER, I also want to add that
the Corporate people paid attention to and responded well to
my YELP review- and I am going to try another Courtyard
Mariott (which is all i can affford) when I go to Miami next month.
Wish me (or them )luck.

The lobby here at the JW Mariott at LALIVE Is big and there
were peopel waiting to check in! Waiting in line! I was interested
in exploring the restaurant but got side tracked. ANother time.

12/08/10 | Link | Rating: 3.0
18. C.G. T.
Downtown is undergoing a face lift.  Its been a while since I've been to downtown LA and I didn't expect much, but I have to admit that things seem a lot funner, cleaner and more stuff to do within the area.  We even saw Ryan Seacrest and a bunch of other stars because they had the Creative Arts Emmy Awards.

30/08/10 | Link | Rating: 4.0
19. Jessica O.
Overall the hotel was very nice, however, there are a few service issues I hope they resolve quickly. Not the best experience, nor what I would have expected from a 4* hotel. Beautiful space, but more misses than hits when it comes to service.

I'm a local and was coordinating a group to arrive at the hotel for a small get together. Upon arrival, I pulled into the valet. One of the girls happened to call just as I was pulling in. Bad timing, and I felt horrible for not giving the valet attendant my full attention, but I didn't do it on purpose. Instead of being patient, I could visibly see and hear the valet attendant's frustration. Not what I would expect from a service-oriented hotel like the Marriott.

The bell service attendant was very friendly, and after unloading the car, we went into the lobby. I was very impressed by the super high ceilings and the contemporary decor. The front desk attendant was very friendly and helpful and got us checked in quickly and easily.  We went straight up to the room and the bell service attendant was great, explaining where things were along the way. We had a jr suite. Very spacious. King size bed with couch and 2 sitting chairs.  Plus a sizable desk and TV. There was another sitting area near the entrance to the room with a small bar area.

After dropping off our bags, we immediately went to the pool. I had reserved a table at the Ion Bar since they aren't taking reservations for the cabanas yet. I was told these would be first come first serve since they were not complete yet and I didn't want to take the chance of not having space for all of us. There weren't very many people, so we got a cabana no problem. I went to the bar to let them know that we wouldn't need our table anymore, but we'd love for someone to come out and bring menus so we could order food and drinks. The girl I spoke said she'd be right with us, but she took at least 20 min, and then she didn't even bring any menus. It was at least another 20 min before a 2nd girl (Maria) came out, this time with menus and drink recs. We were also "haunted" by someone from the cleaning staff who appeared to have a problem with us taking the cabana. She never spoke directly to us except to ask if we were using the chairs because we were in her section and she was going to pull them. Not sure what that meant, but her unhappy and irritated lurking became uncomfortable.

Maria, however, was great! She assured us that there were no problems and to not worry about the lurking cleaning lady. She was very attentive and checked in on us regularly, but not too much. The pool itself is very nice, and the hot tub was warm, but not quite hot enough for my tastes. It was slightly inconvenient that we couldn't walk easily between the Ion Bar and the pool. You need the room key to access both spaces even though they're connected.

Later in the afternoon we went back to the suite to get cleaned up for dinner and a night out. The bathroom was very clean and big enough for a few girls to share the mirror. Standing shower, no tub, but large and roomy.  Great water pressure. After the night out, we came back and the bed was super comfortable. Unfortunately, the room doesn't have black-out blinds, so we couldn't keep the sun from creeping in while we were still trying to sleep.

The next morning, we tried to get a late check-out. Unfortunately, no one was answering the phones at the front desk. After a quick trip to the hot tub, I used the house phone by the elevator and finally got through. We were given 1 extra hour, until 1 PM. When we were ready, we tried calling bell service to pick up our bags. Again, we couldn't reach anyone. We ended up dialing valet and asking them to put the request in, also asking for them to pull our car out since we were checking out. This was all about 10 minutes before 1 PM and my friend went to check out while I waited for the bell service. 20 min later, still no sign.  I called again. Still not reaching anyone. Eventually I got through to the concierge who said she'd check for me and make sure someone came up right away. She was very nice, but ineffective.  Another 30-40 min. Still no one. I called again. Again I had to call 3 times before getting a hold of someone. Finally someone came about 10 min later. Luckily none of us had a flight to catch.

When we got down to valet, we found that our car wasn't ready, and they couldn't find my keys. I had to go back to the room with them to help them look, only then to find out that one of the girls had it at the desk instead of where it should be. Then she tried to charge me, but I told her we had paid when we checked out. She said they didn't do that. My friend had the $38 charge on the receipt. Instead of apologizing, she just said ok. And then I found out they stole the $2-3 in change I had in my center console. I know I risk this with any valet, but after paying $38, it really bugged me.

And I can't find where to submit feedback to them directly.

30/08/10 | Link | Rating: 2.0
20. Lionel T.
Went to JWM on a covert mission to spy on Democrats at the California Democrat Convention.  Went to parties in the Conference Center.  Hung out at the 2 lobby bars.  All of this in 2 hours (only $10 to park-valet only).  Did not stay overnight.  

It's new.  It's swank.  Great spot to grab a drink if you're in the area, but don't stay too long else you'll have to fork over $40 for parking. Definitely going to return and check out the rooftop pool.

17/04/10 | Link | Rating: 4.0
21. Susana M.
A+ on customer service ! The JW @ LA Live is a great location if you plan on attending an event at the Staples Center, Nokia, or the Convention Center. Make sure you ask for one of the top floor rooms, the view of downtown LA is great!

23/05/10 | Link | Rating: 4.0
22. Doctor G.
Very modern and new hotel.  Room furniture was new, but had a kind of cheap, particleboard and melamine feel.  Expensive restaurants.  Huge convention center.  Tons of dressed up people parading around and crowding the bars every night.  Nice spa.  Great location for LA Live.  Huge lobby.  Free use of computers for airline boarding passes.  Otherwise, $15/day for WiFi in the room. Choice of free newspapers.  Decently sized room.  A very nice place to stay.

22/11/10 | Link | Rating: 3.0
23. Bob K.
The hotel is has a very nice atmosphere and contemporary.  The employees at the hotel were very courteous which is why I give the hotel 4 stars.  I stayed overnight for a meeting on the 4th floor and the walls in the meeting room were very gawdy. Outside the hotel were restaurants, the Nokia Theatre, Staples and the LA Convention Center, all walking distance within a few minutes. The room I stayed in was just average, nothing to brag about and would give it only 3 stars. My client owns the AT&T building which is why we have the meeting at the Marriott.  The plus is that I'm a Marriott Rewards member, so that was cool.  This hotel would be nice if I went to a concert at the Nokia or a game at the Staples Center.

30/09/10 | Link | Rating: 4.0
24. Todd L.
I stayed here for a few nights a couple of weeks ago while I attended a conference.

Room:  Very clean with a view of the mountains and downtown.  Bed and pillows were comfortable.

Staff: Very pleasant and helpful

Room Service: Food was ok but not great.  Good amount of coffee in the small.

I would stay here again.

09/04/11 | Link | Rating: 4.0
25. JoAnn C.
This hotel is so convenient ^^ I only gave it 4 stars because..... because.. I dunno, I feel like it's 4 stars, since there's definitely nicer hotels out there. I ordered like 4 extra blankets and pillows since at SM Town we were all cramming into one room to save money, 50$ for 2 nights and 7 people :P But yup, it's super close to Staples, so we just got ready and walked across the street. This is the most convenient location ever for concert trips! There's even a Starbucks right there, and the bus outside goes straight to Koreatown! Can't get better than this, the only thing that'd be better if the artists stayed at our hotel :[ Sighhh.

07/09/10 | Link | Rating: 4.0
26. Dude D.
Got some very expensive sunglasses stolen from valet. Beware what you leave in your car!

25/03/12 | Link | Rating: 2.0
27. Goa K.
This place is absolutely horrible and the WORST customer service I have ever experienced. I'm from Philly people!!! I know what it's like to be surrounded by RUDE mofos!! but not for business at a very very expensive swanky hotel !

First of all, I would not have come here if we weren't here for a convention. The place is in the middle of downtown LA with nothing around but to spend a LOT  of money at their shitty bar. And believe me, after the way we were treated we needed the drinks to keep coming. We had come for business and almost HALF of the reservations we had booked MONTHS in advance weren't saved. Clients were very upset. The front desk kept saying they couldn't do anything about it. They were completely unorganized. They claimed we wouldn't have to pay for parking which we DID for $40 a night. The customer service was absolutely horrible! I've never seen such ignorance. We were trying to be so polite the entire time even about complaining about our room. When we were checking out we had boxes that we sent a car to pick up  and they wouldn't let us keep them in the lobby or outside to wait for our car! Then when the car came around they wouldn't help us when we had asked politely!

I would rather sleep on the street then ever ever step foot in that place again. I would never recommend this hotel to anyone. It completely ruined our trip.

07/06/11 | Link | Rating: 1.0
28. Stephanie D.
Stayed here for the Team BeachBody Coach Summitt.  The staff was very friendly and helpful.  Atmosphere was beautiful.  Rooms were beautiful and spacious.  Very happy with this hotel.

22/06/11 | Link | Rating: 5.0
29. Thomas N.
I've only hung around the bars - lounge and lobby bar on 1st Floor, 6th floor pool bar, and WP24 and well they are one of the better sets of hotel bars anywhere.

24/05/11 | Link | Rating: 5.0
30. Leilene J.
ok this place is pricey but so worth it!The spa is a must! When you order a drink downstairs get Strawberry Love,room service is to die for I could just stay in this room even if it is located near downtown attractions like Staples Center. I was quite content staying in bed and just vegetating.

18/08/11 | Link | Rating: 5.0
31. Roslyna I.
Here's why I am a fan - beautiful hotel, loved the style and space in the room, good location ( less than a 5 min walk to resturants, Staples Center, Nokia Theater), good Customer service (overall), and wide range of products provided in the bathroom (they even had a toothbrush).  Basically, this hotel walked the walk when it came to what you expect of a high class hotel EXCEPT...

I was surprised by the minimal attention to detail. A few examples include:
-Prior to my stay I called to inquire about getting a steamer for my clothes. Since I needed the steamer for an important event, I asked if I could reserve one or have this listed on my records. I was told that this was not possible, and that I would need to remember to ask about this at the front desk when I checked in. My expectation of a high class hotel would be for them to help ease the guests mind while staying with them.
-I asked for a room located in a quiet area e.g. away from elevators and ice machines. They gave me a room at the end of the hallway with a separate entrance (I was initially happy with that), but I didn't think they delivered on my request or showed their knowledge of their own hotel layout since my room was right next to a loud door to/from the pool.
-They didn't pick up my breakfast order hanging on my door knob that was placed there prior to their cut off time which set me back in my meeting schedule. (I will say they were great in comping me a meal from the coffee shop downstairs to fix this though).
-There was a large (about 5-6 inches wide) dust/fur ball on the top of my wardrobe.
-There was a large hole on the side of the robe provided.

28/01/12 | Link | Rating: 3.0
32. Shirley G.
It's new-ish, it's glitzy and it's big.  Front desk is very good.  Signage is poor.  And for a newer hotel, it's looking a little beat-up already.  They need to up the maintenance and the housekeeping.  Dirty dishes in the hall are gross, and our neighbor's sat there for 24 hours!  There was a pretty orange and black phone on our nightstand....but it was NOT connected to anything.  Maybe it really wasn't a phone...just art pretending to be a phone.  Weird.
The valet parkers did not raise one finger to help with our luggage.
How rude!  But the room was large, the bathroom was pretty and the view was fine.

17/07/11 | Link | Rating: 3.0
33. Sara G.
Other than being a little to pricey for my blood, I love the bar on the 15th or so floor that overlooks Downtown Los Angeles. Awesome spot if you're looking for some swanky cocktails.

08/02/11 | Link | Rating: 4.0
34. Dani K.
B E A U T F U L ! Had minor problem with room service club sandwich had bread hard as a rock. Told Daniel @ Reception.  He made it right! Roof top pool is relaxing and awesome.  This is a perfect location if attending event @ Staple Center!

29/08/11 | Link | Rating: 5.0
35. minna p.
Hotel is new and CLEAN!! Checking in/out was super easy and fast. The room didn't smell like old dust and the hotel has a cool bar downstairs to grab some drinks. Unfortunately, valet parking is $40.  Bit pricy but you really have no choice cause it's impossible to find over night parking in dtla. Standard room size..nothing crazy. My friend and I both thought the beds were uncomfortable. Too stiff for our liking. Other than that, great location for near-by bars, clubs, and restaurants.

01/05/11 | Link | Rating: 4.0
36. Brandon V.
During a Lakers game last year, I noticed that they were building this hotel and couldn't wait to stay here.  This hotel is situated in the L.A. Live complex, right next to Nokia Theatre.  It's a prime spot because of all the bars, restaurants, the nightlife, and the Staples Center.  Upon arrival, I told the valet guy to leave my bags in the car because I was going to check-in later on.  So he gave me my ticket and I walked away.  After a few hours, my wife and I checked in and the rate we got was a free upgrade and a meal.  But the lady helping me out said they didn't have an available upgrade.  But she did put us up in a high floor.  To access the elevator, you need your room key to select a floor.  Our room was nice and spacious.  Had a great view of L.A., very chic and modern, and had a nice sofa next to the large window.  We didn't get a chance to order room service because we mainly ate out.  

I would give this place 5 stars, but the pool was closed the entire time of our stay.  So that sucked big time.  I was looking forward to working on my tan while drinking a mojito.  Also, when I went down to the valet station to get my bags, the guy didn't bring my car up front.  He told me to walk with him to get my bags in their valet lot.  I didn't tip him.  

I'd love to stay here again and enjoy the nightlife that surrounds this handsome hotel.

10/06/10 | Link | Rating: 4.0
37. William C.
The Good: The ammenities are nice. The rooms are great. The pool is awesome and never too crowded.

The Bad: Parking cost is a joke. When I pulled up to valet, the sign read $40 for overnight guests. Asked the valet if it was $40 a night or $40 for overall. He said $40 overall. When I picked up my car two days later, got slapped with $80 in charges.

05/10/11 | Link | Rating: 2.0
38. Kate S.
Great location to Nokia/Staples/ESPN Zone/Grammy Museum/Movie Theaters and lots of restaurants.  $40 parking fee with no other options stings and watch out for housekeepers who do not knock.

13/08/11 | Link | Rating: 4.0
39. Klein N.
This place is awesome. My friend and I had lunch after doing a tour at FIDM and we had a blast. Service was exceptional and the food was amazing. We had a sushi pizza and it sounded horrible but it was AMAZING. The combinatino was perfect with several drinks. We spent over an hour there because it was that awesome. Also, the waiter told us to go up to the fourth floor on the rooftop pool which we did and it was beautiful. The staff greeted us and actually sat down and made conversation. This place is amazing, beautiful views, beautiful people and delicious cuisine!

02/07/11 | Link | Rating: 5.0
40. TJ T.
Asked for a filthy bloody mary at the pool at this classy hotel.  And filthy it was.

24/01/11 | Link | Rating: 5.0
41. Thomas G.
Place was DAMMMM pretty swagful... Nd not to mention the price.. only stay if you got da $$$$

22/06/11 | Link | Rating: 4.0
42. Neeraj D.
Clean and quality hotel in the L.A. The staff is very friendly and helpful. The valet parking was easy and took about 3-5 minutes to pick up the car in the basement. The pool looked nice but did not get a chance to enjoy it, the sun deck, or bar out there. The lights on the side of the Ritz-Carlton next door was distracting at night, but the rooms were rather quiet. Easy to walk around the area and find places to eat, etc, which was nice. One of the best parts were the waffles at breakfast, cooked to perfection with a crunch, crisp outside and slightly chewy inside, served with warm maple syrup (real, of course!). For the standard prices, it seems a bit expensive, but with a deal, government rate, or business paying, it is restful place to stay. Recommended if you can do it!

27/04/11 | Link | Rating: 4.0
43. Sonia L.
SO I must be honest and say I was not a guest here at the hotel. I stopped in with a friend to get a visual OK of the place and to check out LA Market restaurant. We looked over the menu and decided we must return for food and a night on the town complete with a suite! We are planning an August Los Angeles Adventure and could not pick a better located hotel.

23/06/11 | Link | Rating: 4.0
44. Ed B.
We just needed a place near USC, so we booked this without knowing anything about it. The location is great, near lots of great restaurants and lots of things to do. The staff was obsequious and the rooms were nice and big. The decor and amenities were modern. They even plugged in my electric car and gave me a parking discount for being green.

13/11/11 | Link | Rating: 4.0
45. sandy s.
really nice hotel for going to the convention in downtown. The rooms are comfortable, modern and clean.  They have a cafe that serves illy coffee.  Their lobby bar makes really good fresh fruit cocktails.

25/08/12 | Link | Rating: 4.0
46. larry m.
Nicely appointed room and a friendly staff in a great location. Room service is quick but food in two meals was barely warm and of moderate quality. Good TV/entertainment system with easy connections. Internet works well.  Location is great for LA Live, Staples Center, the Convention Center and Nokia Theater. Events at adjacent venues can generate noise but did not cause a problem.

16/10/12 | Link | Rating: 4.0
47. Yvonne D.
Came to LA for the Katy Perry concert at Nokia and stayed here.  You can not get closer to the Nokia center, it's literally steps away, which was awesome.  Didn't spend much time in the room but the location was excellent.  Stayed at the Ritz Carlton which is connected to this hotel before.  Valet parking overnight is 40$ which is standard for LA, walked to Flemings for dinner and walked to Starbucks for breakfast.  Has a lively bar in the lobby, great people watching.  If your going to an event at Staples center or Nokia I would highly recommend this hotel, new, clean, and friendly staff.

11/08/11 | Link | Rating: 4.0
48. A. B.
They did an excellent job with the construction and design, gorgeous environment all around. It is situated in the heart of LA Live, so everything is in walking distance.

Customer service was top notch! Everyone was very friendly and courteous.

I stayed in the Deluxe room and it was pretty roomy for 2. It was nicely decorated and had full amenities in the bathroom.

A lot of Yelpers  wrote about the expensive valet fee, but in all honesty, $38 is about the average price for parking in downtown LA. I've seen some structures charge $4 for every 15mins. At the JW its valet and with an "in and out"  policy for a 24hr period. It is pricey but very convenient.

26/05/10 | Link | Rating: 4.0
49. Candice Y.
i absolutely freakin love this place.
when i make millions of dollars im going to live her e forever!!!

the inside is just GORGEOUS. i don't know about the ritz carlton next door but this place is simply beautiful!! a bit pricey, but this is LA. it is what it is

my friends got me the junior suite here to celebrate my birthday so i walk through the doors and am literally gawking! i'm into contemporary designs so the straight lines and simplicity of the hotel decor really appealed to me. we came an hour early before check in time so the staff gave me a pool card key so we could lounge by the pool :) super nice of the staff!

the pool is a "rooftop pool" except its located on an extended roof off of floor four. which is still rooftop but not super high. the view is of LA live and it's actually surprising pretty for a fourth floor view. i love the benches and circular cabanas by the pool.  

and when we got to the room i absolutely loved it. bed was a heavenly king sized bed and there was a couch & coffee table by the flat screen for my friends to lounge. and for a junior suite it was still big (at least 700 square feet) we managed to fit like 20-25 people in there (even though we arent allowed too.. lol) the place is extremely clean and the colors of the room complimented each other (light turqouise/blue & pale yellow/orange). the bathroom was really nice and there was a princess mirror for girls to do make up (ladies! you know what i'm talking about)

so me and the girls got ready and went to the conierge. great service yet again! we changed our mind about 4 times on where we wanted to eat and they were patient and made the calls and reservations for us. we ended up just going to katsuya cuz it was the closet and we've had a few drinks.

after dinner we came back and just had a great time. we got really noisy but there was no complaints which tells me the walls were pretty sound proof! another plus!

another goodnote was their valet. i decided to park valet and i don't usually because i don't like wasting money on extra things but it was totally worth it! i paid 40 dollars for the day and i could go in and out as i pleased. the valet people were extremely friendly too (almost on the creepy side) there were a bunch of really nice cars and one of my friends wanted to take a picture with the car and the valet guy encouraged her to go take the picture!

i'm extremely happy with this hotel and i forsure will be coming back! checking in and checking out was super easy and the key cards are super cute as well :)

22/09/10 | Link | Rating: 5.0
50. Heizel M.
Stayed here for my Christmas vacation.  Huge lobby and staff are for the most part, friendly.  On my reservation I asked for a high floor.  At check-in , there was no mention of me NOT getting a high-floor.  I got 2nd to the bottom floor.  WTH is up with that!  It's not like they were busy at all.  I know what occupancy they were running.  SMH.  Anyways, I was too tired from traveling to make a big deal of it.  Just wanted to get into the room. Room was great with modern touches and absolutely loved the ORANGE color to my room.  (Go SFGiants)  When I was there TCU was staying there as well for the Rose Bowl.  It was also the same time that Heat were playing the Lakers.  So, it was sports madness + holiday fever everywhere!  But, I loved it.  Seeing the floozies and groupies around was hilarious.  I like that it is located in the middle of L.A. Live.  Great access to movies, restaurants and of course Staples Center.  (Go Celtics) Get the sweet potato fries.  Yummy!   So yummy a little boy from a TCU family kept coming up to me and eating my fries.  He was adorable, so I forgave him.  LOL!  The service at the Lobby Bar was great!  

There were several problems I encountered here.  a) I experienced horrible cell service inside my room. No 4G at all in the room.  If I were to have moved the phone a little the service would just go in and out.  It was terrible.  My phone is a Wi-Fi hot spot and I could not get any signal at all.  That being said, I had to use the hotel's internet.  $12.95 for 24 hours!  I felt internet raped especially since my phone was an actual wi-fi hot spot.  How can you get 4G and excellent cell service in the hotel's public areas, but in the rooms, you get sh*tty service?  Doesn't make any sense.  I about $100 on internet alone.  Major Fail.  b) Also, if you have a car, to valet overnight is $30+.  So not worth it.  You're better off parking in the other garages or not having a car at all.  c) If you have a discount of some sort, make doubly sure that they actual give you the discount.  I ordered room service and told the lady I had a discount.  She accepted it and told me that all I had to do was show the server my discount card.  When the server came, I did just that.  I saw the charge slip and my discount wasn't on there.  He said he would fix it when he got back.  Days later when I went to check out, I asked to see an itemized bill.  Thank God I knew to do that because my discount wasn't on there.  They didn't even know what amount the discount was supposed to be for!  Ummmm if you work at the Front Desk, darling, you HAVE to know these things.

It's a beautiful hotel and I will probably stay there again (if and only if I get a discount).  But, the service could use a little tweaking, especially when it comes to getting guest requests and charges right.

08/01/11 | Link | Rating: 3.0
51. Tim H.
Hotel is clean, modern, quiet rooms. Staff is very helpful. Restaurants are good. Had great meal in the main restaurant but service was a little rusty. Location is perfect for LA Convention Center.  Only nit is, like far too many mid to upper range hotels, Internet access was unacceptable. The connection is daily only and after your daily service interruption, reconnecting was horribly slow. When will these hotels remove the layers of obstruction between guests and the Internet and just make it free and add it into the base room rate as a cost of doing business?

04/10/11 | Link | Rating: 4.0
52. K L.
Overall, a nice hotel with helpful staff.  Just a couple of issues.

1.)  Unpleasant shower experience.  Impossible to turn on the shower without dousing yourself with cold water.  Once in the shower, the spray can't be adjusted - it just sprays in all directions making it annoying to rinse off.

2.)  Housekeeping forgot a few replacement items (q-tips, tea, soap) when cleaning.

3.)  I asked the front desk to replace a burned-out light bulb on Monday.  By Thursday, the light bulb still had not been replaced.

4.)  Horrible TV remote - the TV volume comes on extremely loud and it takes forever for the remote to respond to volume and channel commands.  

5.)  If you get a room facing the flashing stadium signs, the curtains are ineffective at keeping out the annoying LED flashing all night long.

6.)  The crazy carpeting in all JW Marriotts looks like a cheap bowling alley or movie theater.  I'd like to meet the design exec who made that call!

02/12/11 | Link | Rating: 3.0
53. Kym C.
Best hotel in LA, hands down! We were in town for a concert and arrive early so that we could see the sights. We were allowed to check in right away and they gave us an amazing room with a great view. I couldn't believe the customer service. Every single person we ran into was incredible. I can honestly say that I have never been to a hotel where everyone had a smile when they spoke to us. Valet, front desk, concierge, pool attendants, bartenders, housekeeping, you name it! It's within walking distance of LA Live, Nokia Theatre and Staples Center. And many restaurants as well as about six blocks from the Fashion District. We will be back!

14/10/11 | Link | Rating: 5.0
54. asano y.
This is a review for the bar / lounge.

Decor-wise it's a really nice place. It's new, plenty of space and seating to lounge around in - and this is with an event going on outside and upstairs. The floor is bright and gives this glamorous feel.

But we were quickly faced with a sad greeting at the bar. The guy gets to us and asks if we were helped already. I told him no, then he looks at me surprised and says 'oh really ?'
My friend asked if they have San Pellegrino, and the bar tender responds - yes.  First he forgets to ring us up for it, which is fine - just ring us up again. Then he brings out Voss, (I thought they stopped making voss in glass bottles, by the way). My mistake for asking him for San Pellegrino again, because I didn't know that this bottle of Voss water is sparkling, but he totally gave me an attitude saying "we only carry voss."

Totally a downer at the bar but went to go find seats and was greeted by this cheerful waitress. She was so nice, attentive, and adorable ! The kitchen was closed already but she told us about the taco truck across the street and down the street which she recommends. Because of her, we were able to leave on a good note from this place.

I would come back here with some friends when we're in LA Live, but I'd stick to sitting and waiting for the waitresses.

23/06/10 | Link | Rating: 3.0
55. Isabel T.
Stayed here the night of the Sade show. Great location - in the middle of everything. Rooms were big and clean and the beds were comfy. The pool was great with lots of loungers and neat looking beds to lounge on under the sun. Overall a great experience and next time I'm going to Staples for a game or a show I'll definitely come back.

22/08/11 | Link | Rating: 4.0
56. Mighty M.
Pretty! We really didn't do much here but we'll be back because it's decor is intriguing and the location is great...real close to Staple Center.

22/08/11 | Link | Rating: 4.0
57. Upset P.
Although the rooms a bit small, hotel was clean and well kept.  Overall, a great hotel if you are staying in the downtown LA area.

14/01/13 | Link | Rating: 5.0
58. Josh A.
I was there for a week for work and it was a great experience overall.

The good:
* Incredible location for Nokia Theatre, LA Live, Staples Center, and the LA Convention Center.
* Beautiful general areas:  lobby, pool + hot tub, gym.
* Large and nice rooms! Plenty of space to spread out plus great views!
* Great shower! Very hight shower head (I'm 6'5" so this is important) and great water pressure.
* Internet connection was generally very fast. Much of the hotel was taken up by people at the same convention I was at and at times when everyone was in the hotel and using the Internet, it would slow down but otherwise the speed was very good. As is typical at a hotel of this caliber, it is not free but rather is a separate charge (the normal rate is $12.95 per day, I believe). I have found that often the free Internet connections are pitifully slow so while I don't like having to pay separately, as long as I get value for it, as I did here, I'm happy enough.
* Joy at the concierge desk. Incredibly friendly and informative!

It's just a really, really great place overall. And if you're in town for a convention at the LA Convention Center, it's an absolute no-brainer if you can swing the room rate.

I mentioned the shower: note that there was no bathtub (nicer rooms may have one but I suspect that the shower-only configuration is standard in the regular rooms).

The bad (the reasons I won't go 5 stars here):
* No self parking. This is probably standard for hotels of this caliber but nevertheless, I don't like it. The valet is $40 per day which blows me away but I was told that at the Westin a few blocks up the road it's $47 so $40 probably isn't that bad. They have an interesting system for getting your car from the valet: you have to go 2 levels down from the lobby to pick it up. It's kind of a pain, but they're pretty fast at least.
* $25 charge to cart something to the LA Convention Center. Maybe I should just be happy they offer this service but $25 seems unreasonably high to me, especially considering that you're of course going to tip generously the bellman who helps you.
* $10 charge per item to receive a package. And that's a per-package charge, by the way. Why can't this just be a service of the hotel? Feels very nickel-and-dimey to me.

So...if you must drive, just be ready to shell out $40 + tips per day. And don't ship anything to the hotel unless you just can't avoid it and don't have anything carted over to the LA Convention Center and you'll be fine!

11/10/11 | Link | Rating: 4.0
59. Paul W.
Coffee Shop - First Floor

My sweetie and I went in to the ground floor coffee shop for a late breakfast to see the hotel and eat.

We like to sit at the bar, I had a Bloody Mary, and had breakfast from the a la carte menu, beacon and eggs , and oatmeal. Both dishes were just fine.

The new bar, restaurant, and lobby looked new and very nice.

13/03/10 | Link | Rating: 4.0
60. Jakki K.
I love this place!! Its in the middle of L.A. LOCATION IS GREAT!!!! Service is wonderful! We had the breakfeast buffet included with our stay and free wifi service. No need to spend extra money on breakfast, since we had breakfast at the hotel. The staff at the restraunt though could be better. They just didnt care about if we were there or not. But the food was pretty good. The pastrys were awesome! Checking out was also a breeeze.  I enjoyed staying here and next time would definitely want to stay here again or next door at the ritz. Marriot always has the best service.

18/08/11 | Link | Rating: 4.0
61. Jenny K.
My husband and I stayed here last weekend. The lobby is huge and swanky. The room had a mid-century modern feel and was very clean. Huge shower and nice, big bathroom. The double-paned windows kept freeway noise at bay, but our mini-fridge hummed all night and the fan rattled while heating and cooling the room. The bed was really comfortable. We'd stay here again.

14/11/11 | Link | Rating: 4.0
62. Kirk F.
Super pricey...and hard to say it's not worth it.  Great rooms, incredible beds, nice views, perfect service.  Hard to find fault if you have the scratch to pay for the room.

20/11/11 | Link | Rating: 5.0
63. Tony M.
Very beautiful and very expensive. Everything here is new and clean i really enjoyed my time here... my wallet did not lol

15/11/11 | Link | Rating: 4.0
64. Mot Y.
Nice hotel.  Been here a few times for work parties.  The help is nice and the food has always been decent.  The rooms are super clean, but it's still new.

20/06/11 | Link | Rating: 4.0
65. Tabitha W.
This place was ok. You need a special key to get into the pool bar area and everytime I needed to go use the restroom it was a hassle. It seemed there was only one guy serving drinks .There were about 20 vip cabanas set up outside .It took 25 to 30 min everytime I wanted a drink and every time the drink was brought to me the ice was melted and my drink was watered down .Very un impressed .Cute rooftop set up .Rooms are pretty. Staffs not amazing .Its an alright place .

17/07/11 | Link | Rating: 3.0
66. S P.
they go into your room with the privacy sign on.  also ryan at the front desk is the worst and he's the manager.

20/02/13 | Link | Rating: 1.0
67. George M.
I've stayed here multiple times over the past 3 years. Great service, nice rooms, lots to do in the area whether its LA Live or going down to Hollywood. Have a great time and restful stay every time I'm here. The mixing room is a fun lounge located in the lobby.

12/05/13 | Link | Rating: 5.0
68. James C.
I'm rating the Hotel itself...  definitely think there should be a separate entry for the pool bar.  The hotel is great.  Love the huge lobby, it's awesome, actually.  This is probably the 5th of the JW Brand that I've stayed in and none have disappointed.  I slept really well, the bed is awesome.  Room service was good with a broad menu.  

No complaints here.  This is an awesome addition to downtown Los Angeles!

24/07/10 | Link | Rating: 4.0
69. Jennifer J.
Wow, I love this place. So the husband and I went to LA for the Kings game,  after hitting up Lucky Strike, we decided to stay the night in LA. Using my much beloved crackberry, we discovered that there were a few hotels right by the Staple Center. We chose this place, called and said we would be over in five minutes. When we got there, the room we had booked was not available, instead we were given a suite (wink wink). A okay by us. The room was awesome, great views of LA. We hit the bar downstairs and after getting a round of drinks, decided on room service instead..... the ridiculous pick up lines were getting to me. We ordered two bottles of wine and when they came, they upgraded one from a 23 bottle of wine to a 95 bottle of wine on the house. They were already at five stars before that and if yelp had 6 stars, I would award them such.

Room service was great and very prompt, and the food was excellent. We will be staying there next time we go to LA

09/12/10 | Link | Rating: 5.0
70. Ryan M.
This place is way over priced for what you get. The beds are so firm, you might as well sleep on the floor. The head of bed also popped up 3 inches off the floor when we put weight on the foot of the bed. What the hell is that? The breakfast the hotel made for our conference was awful. Room service food was bland.

The location is cool, but I would have rather stayed at hotel where I could have avoided backaches and gotten some sleep.

18/09/11 | Link | Rating: 2.0
71. wendy b.
this hotel is amazing. everything from the lobby to the rooms is decorated so well. the location works for me since I like to go all over downtown, hollywood, silverlake and glendale.  concierge service is as you would expect from a marriott, very friendly and knowledgeable of there city. The pool area can get a bit windy but is a great place to relax and have a cocktail or bite to eat.

try the Farm Fresh restaurant in the LA Live area, it is some really good eats!

We are already planning on gooing back in a few months!

30/08/10 | Link | Rating: 5.0
72. Real O.
Chic, modern, very clean and super friendly staff makes this a 5 star review. Hubby and I stayed for a night this weekend and were very impressed. EVERYONE at the hotel we encountered were extremely helpful, kind and went out of their way to assist us. I won this room plus valet parking thru KFWB radio and will definitely be back. There are a dozen restaurants and a Starbucks footsteps away along with the Nokia Theatre and Staples Center. If you are in town for an event, stay here, it's so convenient! Across the street is a Regal Theater and the wonderful Grammy Museum. We never had to get in the car, just park and relax. You have access to the Ritz Carlton Spa and 24th floor restaurant with awesome views too. The pool deck/bar area is trendy, comfortable and spacious. There are spaces for everyone from families to trendsetters. Loved this hotel. Thank you Bill Buckley in Marketing at Marriott and the KFWB crew for this wonderful prize!

29/04/13 | Link | Rating: 5.0
73. Riley E.
Who doesn't like the JW Marriott? Honestly I love Marriott hotels and was looking forward to hitting a Kings game and staying at a nice hotel. The Lobby is amazing and all the furnishings are hip and modern. The feel of the Hotel is awesome. The work out facility is nice and we enjoyed working out there. The pool deck overlooks the staples center and surrounding shops and is the ideal location for catching a game. Why only 4 stars you say... I was thrilled with the service. We were promised a roll away twice and it never showed. So at midnight when it hadn't showed they told me there were none left and there was nothing they could do. When I asked if they could send up an extra blanket they said they "were out." I laughed and repeated back what he said and reminded I was staying at the JW and asked if it sounded a little ridiculous. The young night manager Caleb proceeded to argue with me rather than apologize and take some ownership. I gave he 2 or 3 times to solve the problem without getting upset and he stilled missed the mark. Great Hotel... Maybe the ritz could lend them some blankets though ;).

29/04/13 | Link | Rating: 4.0
74. Donna S.
Love it, clean, comfy, modern, nice staff.  I will be back!

23/02/12 | Link | Rating: 4.0
75. Annie c.
I was very impressed with this hotel. I usually stay at SPG hotels but this was booked by a friend. This is not the Marriott I remember. The JW is their upscale brand of hotels. The interior is modern and sleek. The lobby is open with high ceilings and plenty of natural light. The Staples center and Nokia theater are right next door.

We were lucky enough to be upgraded, and both rooms were joined by a hospitality suite which essentially doubled the amount of space. There was a fabulous dining table in the suite.

The hotel hasn't been open for very long and they are still working out some kinks. For example, the valet was very disorganized. We waited for a long time for our car even though we had called down way in advance. They only do valet (at $38!). The spa wasn't available which was a bummer because I was looking forward to a treatment. The closest spa was the Hilton which is 2 blocks away - not really far but not convenient either.

Overall, a very good option to stay in LA at a reasonable price - besides the parking.

29/03/10 | Link | Rating: 4.0
76. Valerie R.
This is seriously one of the best hotels I've ever stayed at.

A couple of friends and I had a suite during Labor Day Weekend to see SM Town Live 2010 at the Staples Center, and believe me, after a concert & afterparty combination, while wearing high heels all the while, there was no beating the convenience of staying just across the street. Also, there were a good amount of restaurants nearby, so we didn't have to venture too far off for anything.

About the actual hotel itself: The lobby was impressive and beautiful upon first walking in! I was taken aback by the spaciousness of it, and yet it was very inviting as opposed to being overwhelming.  The staff was really helpful, hospitable, and patient with all our touristy questions.  The room we had was clean and gorgeous, with a really breathtaking night view of LA Live, the Staples Center & the Nokia Theater. The amenities were spot on, and I was able to sleep well in the oh-so-comfortable beds.

Just keep in mind that for a beautiful & luxurious hotel in such a prime location, you gotta be prepared to spend just a little bit more money.

04/11/10 | Link | Rating: 5.0
77. Scott R.
I was meeting friends for a Holiday Dinner in the LA Live area and I didn't want to drive home after drinking so, I booked a room at the Marriott.  Check in was very quick and easy, nice room (mine didn't have much of a view but, I wasn't there for the view), free wi-fi down in the lobby.

Overall, I think the service was excellent and I would stay here again.

17/12/10 | Link | Rating: 4.0
78. Tommy L.
Nice place to LA Live event and Staple Center.  Nicely decorated throughout.  Will be there again when opportunity raise.

07/06/12 | Link | Rating: 4.0
79. Jenny W.
This is a beautiful hotel/residence JW Marriot/Ritz-Carlton. Even though it opened months ahead of schedule, I would say it is still looks impeccable! (Not sure what improvements or changes they would have made).

After dropping some dough at the nearby theater, I wandered over to the JW Marriott to take a peak. Anyone who walks around LA live should really just stroll through.

The guest bathroom on the first floor was beautiful, certainly not as spectacular as some other places BUT the hand dryer was certainly the coolest I have seen. Heck I say stroll through just to check out the hand dryer!

They have two bars on the first floor and one rooftop bar. We sat in the big open bar to get some drinks. I am typically a tropical, fruity, drink type of girl and was at first drawn to a Lychee drink, but upon the waitresses suggestion I tried a vanilla/tea martini from the other bar. I was hesitant. I like my vanilla lattes and vanilla ice cream, but vanilla and fruity doesn't really mesh together in my head. Nonetheless that was the waitresses's suggestion so i decided to give it a shot. I am glad I tried it because it tasted like asian yogurt drink/calpico/ Meiji Chelsea yogurt candy! Plus it came with a nice little orchid.

We also ordered the 3-cheese plate. As usual, there is plenty of cheese and pairings, but hardly any bread (5 little pieces to be exact). It was nice and for its price easy to share.

I expected it to be more, but the cocktail was only $10. Overall I was impressed with the unique drink and the decor. I will definitely be back to try out some more drinks.

23/04/10 | Link | Rating: 4.0
80. Justin F.
Check In was fast

Room was clean, large and had a great view

Room Service was beyond cool

Free WI-FI

Awesome lounge


24/12/10 | Link | Rating: 4.0
81. Mellissa T.
Very clean.
Nice outdoor pool on second floor with thin rectangular shaped jacuzzi so you don't have to face a whole circle of strangers.
Best part of hotel: Lobby, see pictures above.  A great place to hang out.  Love those highback chairs.
Interiors of room:  Furnishings eclectic.  Don't think this decor will age well. Faux chinese wardrobe in orange plastic?  Shabby chic swirls in bright blue and yellow on the carpet?
Hallway lighting: Unfortunately has that florescent glare of those energy saving bulbs that make you look greenish.
Parking: $38 + tip.  

Great location if you want to go any of the LA Live events, hangout and then be able to crawl into bed afterwards.  Otherwise, it's just a nice new clean hotel, nothing that spectacular.

23/01/11 | Link | Rating: 3.0
82. Brandi W.
I really enjoyed staying at this hotel. It was right in the center of it all! They only allow valet parking here, but that was fine because on trips I like to spoil myself anyway.  As the night progresses, the night scene get's pretty vibrant, so that's when I scurry off to my room. Nevertheless, there's so much around the hotel including the Grammy Museum, Ritz Carlton, and the arena where the LA Kings play, so there's a lot to get into. I went to Starbucks one night and must've waited at least 20 minutes, which is definitely a downside to being in the center of it all. But the service was great, the room modern, so I will return.

28/11/11 | Link | Rating: 4.0
83. Sara F.
We stayed at the JW Marriott after getting married in Beverly Hills and they were nice enough to give us the 2nd from top floor so we would have a spectacular view. The concierge Joy Wilcox was the nicest loveliest lady I have ever met! She went WAY above and beyond to ensure we were having a wonderful stay! We let the manager know the next day what a wonderful person she is and how she made our day so special. We will definitely stay at the JW Marriot at LA Live again after the generous hospitality we were shown, top notch service, the amazing view, and fun rooftop pool and spa!

28/05/13 | Link | Rating: 5.0
84. Sarah T.
Rather disappointed.

Checking out hotels in my hometown has always been an interest. I was looking forward to staying at the newly built JW. While visually beautiful, some detail-oriented operations could have rounded up the rating that I'm giving the hotel.

Monstrous lobby. Just huge. Sparkling. Modern. Impressive. Wow your out-of-town friends here. The success story here is that it's not gaudy.

At check-in, the receptionist greeted me and asked about what kind of newspaper I would like delivered. She offered two types, since my boyfriend and I could not decide between the WSJ and NYT. Many thanks for offering up a proactive solution!

Room issued is on the 17th floor. Two queen beds. However, they are small queens. Maybe I was mistaken and they are doubles? Cute room, nonetheless. Not necessarily the Palazzo but definitely not like a tiny W.

The sliding door handle of the bathroom is broken. We didn't know that until my boyfriend slides the heavy door shut and with the momentum, it pushes his hand and squishes it between the door and post. Ouch! He fell on the floor, writhing in pain. Imagine slamming a car hood shut on your hand. He typically does not get upset but was discussing the pain in his fingers for a few hours.

We reported it to security, which took up some of our time. They later sent someone up to remedy the structure. It did not happen again.

Next morning:
A USA Today newspaper shows up on our doorstep. This is my least favorite news journal. If I had no choice, I would just read it. But the receptionist had specifically gone out of her way to inquire about our preference and we had a distinct conversation. Did she not hear me? We later call the front desk to inquire about the mis-delivery. No response. An hour and  a half later, I physically go downstairs to report the error. I figured that since we are staying for four nights, we better not receive four mornings of errors. WSJ is sent up. NYT is not. Oh well, one is better than none.

Ordered room service for breakfast. Operator inquires about how many people will be dining. We say 2. After the hotel staff delivers our tray, we sit down to start our meal. Well, only one of us could start since only one place setting was delivered. I ended up eating a pancake with my fingers.

These series of events occurred within 24 hours of check-in, so at this point in time, I decided to stay clear of the hotel's staff and room service. Overall, service was fair, but follow-through on details seem to escape the hotel at various points. Albeit, they are very friendly and try to offer additional services at every corner. They sincerely try to go above and beyond.

I hope to stay at the Ritz Carlton next time!

21/11/10 | Link | Rating: 1.0
85. Mike B.
This review is more for the technological services of the hotel than it is for the hotel itself.

The hotel, is really quite nice, the staff is friendly, and restaurant choices both in and around the hotel are great.

But just try to log on to the internet and do work when there's a convention here.  I dare you.

There were more than 3 different huge groups here at the same time this week.  And two of them were filled with TV Producers, Film Production companies, writers, designers...basically, every day several hundred Macbook Pros were straining the network to the breaking point.

So, for a huge hotel, that clearly really is trying to be the go-to convention center hotel...they really, REALLY need to get their network up to snuff, asap.

Until then, I'll just stay ummm...anywhere else.

25/06/10 | Link | Rating: 2.0
86. Andrew H.
Service is up to par for the name this hotel represents JW (the high end of Marriott Hotels)  If it weren't for the good service i received as i first entered in the atrium, i'd have to give this hotel 3 stars because honestly, it almost cost as much as my studio (which was only 2 blocks away) and the interior was your typical hollywood chic multi color meh!  wish it were a bit more elegant in its interior.

28/12/11 | Link | Rating: 4.0
87. Natalie G.
So fresh and so clean.

LA Live is Vegas Hotels meeting LA life with a lobby of utter opulence and luxury, this hotel is a great place to stay at, but also grab drinks and people watch.  

I stayed here, while I was in town for a conference and it truly is a nice hotel. That same weekend was the American Music Awards, so a decent amount of people watching was amusing as we sat in the lobby.

The rooms are extremely spacious.  It has the typical fancy stuff now. Ipod hook-ups, flat screens, big bathrooms, an all around luxury.  

The staff was excellent and kind.  The valet service is on point.  Word of advice: Call in advance and say you are on your way down.  Even if it takes you a bit of time, that's ok.  That way, your car is ready and waiting for you.

This hotel is pretty sweet, and would definitely recommend staying there again.

08/12/10 | Link | Rating: 4.0
88. Joe S.
Even just the restrooms...

they have the Rolls Royce of hand dryers- The Mitsubishi Jet Towel! ($1500 a piece!)

*convincingly nods head in approval*


18/02/10 | Link | Rating: 5.0
89. Yvonne A.
Hotel itself is very nice in a great location but the service was probably some of the worst.  None of the waitstaff were helpful, very slow service.  this should not be the case in a place so close to the staples center and Nokia.  They should be on top of things.  

Additionally the roof top bar is almost a joke. The bartenders do not want to serve anyone and cannot figure out how to even make a strawberry daiquiri. It was a mix of mint, coconut mix and ice.  Not good for $15 a drink.  

The rooms were very nice.  The beds are not queen, but double so a little snug.

16/08/12 | Link | Rating: 3.0
90. Moises A.
I came here recently for a three day conference. In my humble opinion the main lobby area is just too high and open. I noticed a restaurant on the south entrance that was pretty popular. I spent most of my time on the second floor. There's a lounge/meeting area in the middle of the first floor. I also saw a beautiful bar/lounge area on the southeast corner of the hotel. I'll head there in the near future.

Our conference room was spacious and comfortable. The restrooms indeed are the highlight of this visit. The employees believe it or not are not the friendliest. See for yourself.

13/05/10 | Link | Rating: 4.0
91. Rick J.
Ok. I've written 2 reviews and given a total of 2 stars (can you give no stars?). I need to change my curmudgeon appearance.
I bow to this hotel as a a supplicant to a deity. They pulled my chestnut out of the fire by not charging us a cancellation fee because I booked the wrong hotel on line. New hotel in a great location to Nokia & Staples. It was wifey's 1st regular season Kings game.
She LOVED the hotel AND the game!!! I can now plan for us to go to more games and maybe a concert or two.
Nice upscale kitschy rooms, great view, well appointed.
But helping make my wife a hockey fan....priceless.

05/04/10 | Link | Rating: 5.0
92. Tim E.
After dinner locally we came by to check it out. It was raining and we wanted some warmth.

From the outside on an evening I saw this place from afar and thought it had a helicopter pad which maybe it does but it looked cool. I didn't know at the time it was the JW. This place is modern and relaxing just kicking it inside for a bit to get out of the rain and cold.

Nobody tried to kick us out and perhaps we might eat here at one of their restaurants but for now it's a cool place to just walk by and maybe hangout.

20/12/10 | Link | Rating: 4.0
93. John B.
Great hotel and great location. This literally neighbors the Staples Center, something I didn't realise when we booked the hotel. So with Downtown going under some major revitalization, this place was in the prime area to get to many places within minutes.

Let's address the parking. Parking adjacent to the hotel is 25 dollars for 24 hrs max, no ins and outs. Valet can be had at the hotel for 38 dollars per 24 hrs with ins and outs. HOWEVER, parking at just a block or so away on 11th and Hope there is a parking garage that charges $4.00 or $5.00 (if it's an event) up to 24 hrs. Just a tip I got from the lovely front desk attendant.

Lobby - great decor. Modern and kinda swanky.

Bars - great lounging areas

Gym - very nice, decorated with LA sports teams all over (ugh).

Pool - rooftop pool with a bar, it was chilly when I went so not too many people out. There were some individuals enjoying some herb at one of the tables. I found it funny that nobody said anything.

Room - the room was adequate. Very clean, not too big, and all the basic amenities were there. The shower was pretty nice.

I'd stay here again, but I'm very curious as to what the Ritz-Carlton is like (same building, both owned by Marriott).

11/08/10 | Link | Rating: 4.0
94. Michelle C.
Very nice hotel with a great location.  It's close to Koreatown and 110, as well as LA Live and the Staples Center.  The hotel itself is very new, so it is clean, modern and well-maintained.  

We had a minor issue with our bill - for some reason, they had decided to charge our room using our Marriott reward points, which we did not want to use.  The front desk took care of it, although I still need to check my statement to make sure nothing strange happened.

07/09/10 | Link | Rating: 4.0
95. Tamara J.
Dear JW Marriott,

Hubby owes you a lot of flowers. Or chocolate. Or something.

I love staying here so much, he gets to buy Kings tickets more often.

First, he made the reservations. At the wrong Marriott. The desk clerk, Donna, called the other hotel and canceled it for us- no charge!- and got us a room. They even walk you to the elevator.

Since it's new, it's immaculate. I wanted to hate the 50's retro decor, but it's cute. We got a standard king room. It was HUGE!

Wonderful TV options, ipod dock alarm clock, port strip that allows you to plug in absolutely anything and connect it to the TV. Cool.

The toiletries are really nice, the shower is gorgeous, the water pressure is lacking. The sliding bathroom door looks really cool, but if you're big on keeping your private business private, you won't care for it either.

I do take issue with the $38 valet. And driving out of the parking structure is pure torture.

04/04/10 | Link | Rating: 5.0
96. Jeannie H.
4* ATMOSPHERE - For a JW, it's trendy, hip, and swanky.  I love the soaring ceilings and openness of the space.  It's very lux yet tastefully done and complete with vivid colours without being garish.  The hotel lobby has plenty of seating and really lends itself to loitering.  There's a separate bar area as well.  Having said that, it also becomes very inconvenient as a guest since it's always bustling with people, which means you're maneuvering around inebriated people with your clunky luggage while attempting to capture the attention of staff.

+1 star for having an illy espresso bar and not buying into the overrated and horrible Starbucks empire.  
+1 for proximity to the convention center (though it would be even better if it was directly connected).
-1 for forced valet at $40/day.  UGH.  You're stuck with this since the convention center and LA live doesn't allow overnight parking.  Of course, I find this out after I've already parked at the convention center.
-1 for wifi at $12.5/day that was excruciatingly slow and incapable of streaming videos.

2* SERVICE - It was messy and not befitting of a JW.  I had 3 occasions where my electronic key wouldn't let me in and had to be reset.  I call the desk, they tell me to wait by the room, no one shows up. I go down to the lobby, have the key reset, get into the room, leave a few hours later, and when I return, the key doesn't work again.  The final time, I refused to wait by the elevator again so they sent the bell boy up with me and I was chastised for carrying my key near a cell phone, which inactivates the key.  1)  HUH? and 2) Cell is in my purse and key is in my pocket so unless my phone is radioactive, I don't think so.  It was all immensely irritating.  Since you need the key to get up and down the elevator as well, you're pretty much stuck.  

I had a flat tire, get directed by the valet staff to go to the Chevron (a gas station takes care of tires?).  I get to the Chevron and go figure, they don't do tires.  I talk to the concierge again, get directed to a tire store that is supposedly 1/2 block away.  I drive around, can't find the store, and find out they went out of business 4 years ago.  You really don't know what's in your vicinity?  I got wrong driving directions twice (and it was a simple question, "Do I turn left or right on Olympic when I exit the hotel to get to Bev Hills?" There's only one exit with your car so I'm not sure what the confusion is.)

4* ROOMS - Contemporary, clean, well appointed.  The water pressure was poor and half the time, there was no hot water.  Otherwise, I like having a fridge that's empty, a coffee pot that's not stored in the bathroom, and plenty of outlets for cell phone chargers, laptops, etc.  Comfortable beds with a nice, hefty down blanket.  I actually love the crazy carpeting - who thought royal blue, orange, brown, and yellow would work?

Would I come back?  Probably not.  The Ritz is next door and I have always found their service to be very polished.  If I'm paying this price point for a room, I want service that is more pampered and attentive.

11/02/11 | Link | Rating: 3.0
97. Min T.
Before the elite party last Wednesday, Cynthia I and I dropped into the JW for happy hour.

Drinks are still on the sweeter side. Granted this time around, I had a raspberry rum drink at the Mixing Room bar. We also ordered the mac and cheese and meatball pizza from the LA Market menu after not really liking much from the Mixing Room menu. It's nice they will allow you to order from other menus.

I liked the mac and cheese (we added truffle oil) but thought the meatball pizza was okay. When I initially picked up the slice, I thought I was holding Stouffer's! But it was crispy on the bottom.

Staff is still super nice. I found a $5 lot across the street at the car wash. They said they were open all night but when I got back to my car, I was the only one left.

05/04/10 | Link | Rating: 4.0
98. Tami R.
Went here to wath game 7 of the NBA finals... nice decor, high ceilings, but really really expensive drinks. That being said, i dont think I've ever seen that big of a shot of Knob Creek.

They sometimes try to pretend like the lobby is for hotel guests only, just walk in like you belong :)

18/06/10 | Link | Rating: 3.0
99. Prince C.

Where to begin...

I travel often and always prefer to stay at Marriott properties. So, I was really excited when the construction started on this location.  I drove by it several times anxiously awaiting it's grand opening.  I finally found an opportunity to stay at this hotel.  What better time to stay than Lakers vs Celtics Finals Game 7, right?

I woke up so stoked that morning! Everything was perfect.  I had a staff meeting that day, but called the boss prior to arriving at the office to let him know I'd be bowing out early.  Showed up to the office with my Laker gear looking so fresh and so clean haha j/k but my Laker colors were flying....soooo I left the meeting with a vendor that is also my friend on our way to my place where we grabbed our tickets and overnight bags....we were happy as can be on our way to The Lake Show....

We decided to take the Red Line from USH to Staples...we ran into many others on the train that were also going to the game via train to avoid the traffic....the train turned out to be a really good decision....it was maybe 20 - 25 mins from USH to DTLA....DTLA was PACKED!!! with peeps and po po's EVERYWHERE!

After exiting the train, we made our way through the mobs of people to J.W. Marriott at LA LIVE...high- fiving and embracing other Lakers fan...the placed was PACKED!  I mean PACKED!!! The lobby, bars, lounge areas, outside and inside were covered in purple and gold.  LAKERS love was in the air....things were great....

When we arrived in the lobby, to check in at the front desk, it was clear that the hotel was unprepared for this event.  We had a line behind us and several other guest standing around with nobody showing up for 5 minutes. Are you kidding me?!?!!!  How do you not properly staff your hotel for the biggest event in LA? Anyhow, we finally checked in, got to our room and appreciated the nice set up.  Our suite was SAAAWEEET!!! The view overlooked the pool and LAKERS NATION was in full effect covering all LA LIVE grounds. We snapped some photos of the awesome view from our room.

It was still kind of early, but we left and made our way to LA LIVE....we snapped pics everywhere....eventually making our way inside of Staples...as you know, the game was intense and WE WON!

Following the celebration, we made our way back to the hotel in search of guidance from the concierge to help us locate some food outside of the hotel....normally, we wouldn't have to ask, because we know DTLA....it's our spot....BUT, the city shut down almost all venues and LAPD was deep in riot gear looking for unruly idiots....the concierge gave us a couple of locations that were closed....we ended up walking about 3 miles with negative results....thanks for nothing concierge...

We ended up back in the hotel....room service was serving late...the food took a lot longer than they said it would...it was delivered around midnight with items missing....they said they'd comp our drinks for the mess up, but whatever...just get us our food player....we needs to chow down....we oredered sandwiches to keep things simple including some dessert....I ended up being overcharged by room service...they said it would be cleared up at check out in the morning....

When checking out of the hotel, they ended up assigning the room to a guest that we named to gain access to the hotel.  They said it wasn't a big deal and corrected the name.  I checked the room service cost and surprise surprise....nothing was comped and I was overcharged....I left with the understand that they'd email me a corrected receipt...that never happened...I called the hotel requesting the correction a few times...i finally received a corrected receipt months later with a few thousands extra Marriott Rewards points for my inconvenience...

BOTTOM LINE....I won't be staying at this hotel for any future events....you don't get what you pay for here....I don't mind spending for quality which is what I expected here....as a Platinum Marriott Rewards member, I'm sorry to say I wouldn't recommend this location....I have continued to stay at other Marriott properties with complete satisfaction.....


23/11/10 | Link | Rating: 2.0
100. Jessica W.
Just a review of the coffee shop - we went there to buy some Illy coffee for a friend as a gift. Great coffee terrible service. i mean really terrible. slow, rude, pretentious.  I stopped by because iw as in the hotel for a meeting, and wanted a cup of delicious illy coffee.  Blech, stay away.

20/05/12 | Link | Rating: 1.0
101. Brian H.
Wow. Would leave a zero based on customer service. Had a bar tab at this place and the hold on my card was 5x the actual bill. I called to complain and was hung up on by a Chris Ignacio when I explained my issue. he then refused my call. What a putz.

12/06/13 | Link | Rating: 1.0
102. marc e.
I stayed here for 2 nights, watched a Lakers game and ate around LA Live. I did get a discounted rate for running the LA marathon (my main reason for staying here, it was race weekend).

I would recommend this place to anyone. The staff is very helpful and the place is clean, young, modern, spacious, convenient, and chic.

Like others have said, the parking situation is frustrating, but it is downtown LA and to be expected. So be sure to note that you will have to add $40 a night to your changes for parking (plus valet tips). But if you are cool with that and are not surprised that this will be expected, then I think you will have wonderful stay here!

I have a king bed exec and the room was modern and minimal, but no free wifi (I think it was $15 per day extra or so, in the lobby area it is though)
They share the gym with the Ritz, and it is quite the gym indeed. High tech, clean, and spacious. Overall, you get what you pay for, and it is definitely worth it.

29/04/11 | Link | Rating: 5.0
103. Jen W.
I have stayed here three different times in the last three weeks, with another stay planned for next week; this should make me a bit of an expert on this property.

Every time I have stayed here I've had no customer service complaints.  I always leave my breakfast order the night before on my door and it always arrives on the early side, which I prefer.  And every hotel personnel I have encountered has been friendly.

The rooms are spacious, the bed is comfortable and the bathrooms are nice as well.  I've generally been far from the elevator, but had one night about 8 doors from the elevator and could hear the "ding" of the elevator being called.  If you're sensitive to these noises, request a room farther from the elevator.  

There is a $38/overnight valet parking fee, as others have mentioned, and this does include in/out privileges. There are a number of restaurants in the LA Live area and a movie theater across the street with stadium seating and you're close to everything downtown has to offer, so it's a great location if you need to be downtown or at the convention center or Staples center.  

I have always hated LA, and the random traffic at all hours, sorry, but it's true, but coming to this hotel makes it all more bearable.

30/07/10 | Link | Rating: 4.0
104. Hasham Y.
You really can't go wrong by staying in this hotel. It is in heart of L.A live, and adjacent to Rita Carlton. Rooms are plush  with view of the pool/ L.A live or the city. Can't go wrong either way.
Lobby is beautiful with a coffee shop, bar and a restaurant. Rooms are appointed with upclass quality amenitites. It looks less like a Marriott Property. Definitely worth staying in if you are considering to stay in down town.
Parking at the hotel is $38 but a block up you can park for only $11.

22/08/10 | Link | Rating: 5.0
105. Tennay D.
Great hotel hands down.  You get what you pay for.  However the restaurant was not so good.  terrible service.  Also the valet is in the basement and you have to go down there to pick up your car.  Total inconvenience.

30/07/13 | Link | Rating: 4.0
106. Love J.
I'm reviewing the bar areas on the ground floor. Love them - period. Everything you could want in the bar/lounge - fabu decor, attentive waitstaff, good drinks and I am digging the lounge music they play in the background. The bars here engage all my senses and it's exactly what keeps me coming back. I'd say swing by and meet your buds for drinks after work or on the weekends. It will definitely improve your mood. Well done, JW! ;)

I usually park in the underground parking at LA Live or in one of the lots on Olympic.

03/08/10 | Link | Rating: 5.0
107. Kimberly D.
A beautiful hotel perfect for people at the convention center (like me) for a conference. The pool, the service, the room all really great. Indeed, the room was wonderful, gorgeous really, the only downside to overlooking the pool area were the dystopic enormous electronic billboards that started first thing in the morning but you could maneouver the curtains to hide them. The room was well designed, everything new and in perfect condition. I stayed here 4 nights. Ate in the restaurant which was okay, great service. The restaurants are not that great in the neighborhood but there is a supermarket not too far away. Loved the car service too. Can't really say enough good things about this place!!! I left my new, expensive Ghd hair iron there and they mailed it back to me (at first I thought it was stolen but it was given to lost and found by the housecleaner). Okay they charged me for sending it back, but I should have checked the room better.

16/04/12 | Link | Rating: 4.0
108. Danica R.
I love staying at this hotel! It's a great place to just relax & getaway for a couple of days. People are so nice, and friendly! Like seriously all the hotel staff are incredibly kind, always smiling, with a very delighted face!

This hotel is at such a great location, it's next to everything! Great shopping because the fashion district is just down the street. Great restaurants! Near Chinatown, little Tokyo & a lot of nearby delicious Mexican food. When u step down to the lobby is right next to wonderful restaurants, and the bar is great too!

Valet service is super nice and reallyyy helpful when you need to get somewhere, so are the AYS people. Love that they give complimentary water bottles :) Service is fast when you call up for something, and they're really generous when you ask for extra stuff.

Overall, this place is amazing! Beautiful hotel, feels very luxurious. Maybe if you get lucky you'll see a celeb! First time I went I saw Sugar Shane Mosley!! The pool area is absolutely relaxing with cabanas & beds..the jacuzzi is a little too hot sometimes, so don't stay in too long.

I'd love to stay at this hotel whenever I get a chance. I don't mind living here too :) hehe

16/10/10 | Link | Rating: 5.0
109. Victoria J.
Nice hotel. Great location, rooms are modern and comfortable.
In the heart of downtown LA.

Meeting room Internet outrageous price!

03/08/11 | Link | Rating: 4.0
110. Chelsy W.
Was here @ Sebastian Pro CONNECT convention. NICE!!

06/08/12 | Link | Rating: 4.0
111. Hion L.
I guess all my bitching and complaining paid off.  The management of the hotel contacted me and offered me 10k points on my rewards card for the inconvenience. I am bumping them up 2 stars for their follow-up. I still would not suggest anyone book any wedding related event here, at least not for a few years, when they get a better handle on everything.

01/10/10 | Link | Rating: 3.0
112. Michelle G.
Stayed here last weekend. Very friendly staff, good ambiance and nice hotel. Great location - especially if attending an event held at the Nokia Theater. Beds are incredibly comfortable.
We hadn't printed our tickets for the concert yet, and when calling down to find out where the business center was located, they told us it was closed on weekends. In the end, one of the staff members personally printed them out for us and brought them up to our room. Great customer service!
Didn't eat at the hotel restaurant but had several drinks and snacks at the hotel bar. Food quality was what you expect at a hotel bar- kind of bland. Other than that had a great experience!

13/08/11 | Link | Rating: 4.0
113. Tim M.
Located right next to LA Live, the Nokia Center, and Staples center, the JW Marriott definitely does not lack in the category of location.  My best bud and I stayed here the night before his wedding day for a stay-cation of sorts in one of their junior suites.  

I must say, that the room decor is unlike any other hotel I have stayed at.  J Dubb sports a super retro 70s like feel in their furniture, colors, and patterns.  It was a refreshing change of pace amidst the busy and reckless streets of downtown LA.  Uniquely refined and eloquently different than the other cookie cutter hotels that I am so accustomed.  

Concierge, room service, and all staff alike were super polite, prompt and efficient.  Our room had all the amenities needed for a relaxing and wonderful pre-wedding visit.  

Overall, my hotel stay here might have been the best I've ever experienced in my life. Rightfully so, it was also followed by the one of the enjoyable days I've had in recent memory.  Kudos to you JW Marriot!

16/10/10 | Link | Rating: 5.0
114. Robert S.
I'm a gold member with Marriott, booked a room with points a month ago.  Show up to checking in at 1 they tell me my room is not ready, I have lunch come back two hours later still not ready, I check and ask is it a king bed, they say no two doubles, I ask can you change it. To king, they say yes.  Still not ready, I ask how is it not ready when we are talking about a different room.  I ask wht are other people getting rooms and I have to wait 3 hours, they can't answer, so I am forced to believe that Gold status has no value and if you book a free room with rewards points earned for spending 75 nights at their tricking chain in one year they reward you by treating you like a beggar.  Hellos Starwood I'm coming to your hotels , Marriott does not appreciate my business

27/04/13 | Link | Rating: 1.0
115. K H.
Wow what a GREAT hotel.. this place is a gem in down town LA... we booked through the booking center my husband is a silver member from travelling with the military so we got a military rate on labor day long weekend and when we checked in the room we received was just FANTASTIC.. we were on the 18th Floor and the view was WOW... I can honestly say this hotel is definitely a must do when in LA.. it was close and versatile to pretty much everything... we will definitely be staying here again.. staff was great and the service was just awesome... The rooms will leave u breathless..
Only downside is they only have valet parking which is $40.. so if you are a guest u have no option but valet unless u park on the street and being downtown LA and with the car we own, thats a no no..

21/09/12 | Link | Rating: 4.0
116. Jeremy C.
Very nice hotel. Great views of LA Live, Nokia Theatre and the Staples Center. The staff was nice and helpful.
The negatives are that the rooms are not good at blocking outside sound, so when there was a concert at the Nokia Theatre it was very loud. There was no tub in the room which really disappointed my wife. Also, they charge $12.95 per 24 hours, per device for internet. This is absurd considering the cost of these rooms.

30/09/11 | Link | Rating: 4.0
117. Natasha V.
One words comes to mind when I think back on my stay here...


This hotel is beautiful. It's brand new, very clean, cool elevators, nice bars, chic pool & jacuzzi, breath taking lobby to hang out in.  

I stayed here with a group of friends a few months back for my boyfriends birthday.  We had a very pleasant stay here. I wouldn't mind staying here again...(shameless hint to boyfriend. haha)

02/02/11 | Link | Rating: 4.0
118. Henry L.
booked three nights through expedia, checked in, stayed, everything was normal until my room card did not work on the third night. I had confirmation for 3 nights and the system only put me down for 2. My stuff was still in the room and someone else checked into it. Extremely unprofessional

24/08/13 | Link | Rating: 1.0
119. C J.
One star for location.

-1 star for the rudest prick of a valet worker
-239 stars for aftr having to deal with a %&#(*&)* valet worker, came back out to pick up our car and they bring back the wrong car ... we tell them this is not our car... then they tell us "no.. this is your car"
are u kidding me??!?!? i think i know my car better than you!!!!!!! -_-;;
then they say they made a mistake with the ticket...
bout 10 min lata they finally find my car and bring it out...

and i still have to pay $10/$15?! for having to be greeted by a cocky valet, you losing my car, accusing me of NOT knowing my OWN car?, and waiting 10+ min for u to find my car??!?!?!?!?!?!

I hope your managers read this.

31/05/11 | Link | Rating: 1.0
120. Joanne C.
I think 3 and a half stars should suffice, but rounding up! :)

We came here last week on a last minute vacation whim to disneyland and universal studios. We reserved a room beforehand and got two rooms that opened to each other.

THE ROOMS WERE SO BEAUTIFUL! haha, well better than the hotels that i've been to. The two bed bedroom had these two cute blue chairs facing the window. (however, the view was not so pretty). The bathrooms were gorgeous. I love it when the bathrooms are clean :)

The other room (The room we were in) had one king size bed with the most comfortable sheets I've ever had! And in place of the 2 blue chairs facing the window, there was a long orange sofa with a light on top. Both had tv's and it was extremely comfortable. I thought our bathroom was better than the other rooms bathroom. It had no locks on the door (@_@) and the shower glass was, well, see-through. but it was soo pretty i would've cared less. They also gave complementary robes :) teehee. I took a couple of pictures of me in the bathrobes heheheheheheh

The pool was cutee. It was really pretty and it was on the 4th floor.

Oh another thing i loved about this place, was the customer service. I loved calling down to either valet or housekeeping. I always recieved a super friendly response and felt like a princess. :)

Now to the bad stuff.
Valet costs 40 dollars a night. 40 dollars a night! -_- a little pricey for me. and we stayed there for like 3 days...

Although customer service was great, they took like an hour to get our stuff up to our room.

It would've been so nice if the internet was free but it was pretty expensive. -_- so NOT cool. -_-

BTW, the coffee in front, the illy coffee? tastes disgusting. ehk. do not try it. blehk

but a wonderful hotel if you've got a couple of extra moolah's to spend :)

16/08/11 | Link | Rating: 4.0
121. Sadie L.
I love staying at beautiful hotels! JW Marriott LA Live is a place I would return to.  My husband and I planned a night out from day to day life.  After reading either yelp reviews I knew this would fit us best.

It's a great location with tons of places to dine.  Our room was nice, not fancy at all.  After all it's not the Ritz.  The room for it's location was fairly priced.  Everything was clean and fresh.  

The lobby bar had great late night dessert and loung areas to relax.  We were able to enjoy the end of our evening just hanging out...

10/05/11 | Link | Rating: 4.0
122. Glenn B.
Very cool place and the LA Live is a great place to get in some nightlife.  Give it a try I am sure you will agree.

30/09/12 | Link | Rating: 4.0
123. Bionca H.
The room is extremely spacious! You definitely get what you pay for! But you do have to pay $40 to park overnight, when I asked valet if there were a cheaper parking lot he said there weren't any around, unfortunately I believed him. Next thing I know my friends found one right across the street for $25 overnight parking.

28/05/12 | Link | Rating: 4.0
124. Alyssa P.
This place is crackalackin!  

Ok so I went here when it was relatively new for the 10-bridesmaid/2-junior bridesmaid station for one of my closest girlfriend's wedding.  We had several suites and the rooms are gorgeous and immaculate.  Great views of the Downtown skyline and Staples Center!  Very spacious and lots of room for hair and makeup and girls running around changing.  I am a Marriott Rewards member and travel all over the world and my preference is Marriott or Four Seasons.  JWs are always top-notch and this LA Live location holds true to that expectation.  

The lobby area is stunning, and there is this sweet bar/lounge area on the first floor with delicious cocktail creations.  Needless to say the wedding party got pretty tipsy there after the rehearsal dinner, and with a 5am hair and makeup call time, it was really great to just go upstairs and crash out.  

Would definitely stay here again.  Even though I live 10 mins away, I'll still stay here just for fun!

30/12/10 | Link | Rating: 4.0
125. Trisha B.
Coolest freaking elevators ever. No lie, I might have freaked out everyone in the elevator every single time I swiped my room card to press the buttons. I just-- So. Awesome.

A group of friends and I stayed here in early September for the SMTOWN concert right next door at the Staples Center. When they say prime location, they really do mean it. We were able to run from the Center to our room and back again in record time to get things done within a span of twenty-thirty minutes. We were also totally able to walk from the hotel to find food and things without going too far-- much appreciated when you're a hungry fangirl in need of an IHOP three LA-blocks down(!).

Huge lobby with a great wow-factor and huge chairs and loungers everywhere (good for taking two-am naps on; staff did not complain!). I know I saw a bar and a restaurant on the same floor while I was there, too, but I can't say much in the way of the menu.

Wi-fi's a little finicky--it's free in the lobby and you get charged for using it in your room, but it works and is reliable most of the time! We had to re-enter our code a couple of times, but it was alright for the most part.

The rooms are great and comfortable, nothing to complain about. Our room overlooked the pool and part of the front of the Staples Center. Beds were unbelievably comfy and we also had a lounger. Room also comes with a mini fridge and coffee machine. Thermostat also worked perfectly, so we were neither freezing nor too hot. Loved the interior design, too, especially the bathroom (cool sliding door: +10 points)! We just weren't expecting the window-washers randomly passing by in the morning.

Staff was really, really helpful-- they helped a friend and I figure out how to get to LAX and even went through the trouble of calling a taxi and giving us specific directions. They even provided awesome room service at three in the morning with courtesy and a smile, which was much appreciated.

Would stay here again! It was great (':

09/01/11 | Link | Rating: 4.0
126. Cathy G.
I went her efor a business trip. WHEW!

Top notch customer and guest service. Beautiful rooms.

It is a large hotel so you get a bit of exercise going back and forth from eating area to meeting rooms. The lobbies are beautiful. he concierges are thoughtful and very helpful

The swimming pool does close at 10:00 Pm, but it is definitely a real treat to be from Seattle in December and swimming.

14/12/10 | Link | Rating: 5.0
127. Rex F.
This is apparently one of the newest buildings in downtown LA and it looks, feels and smells like it. Absolutely top-notch hotel.

+ Gorgeous lobby, helpful and friendly desk and bus staff
+ Knowledgeable concierge
+ Clean, well-equipped rooms (combo safe, HDTV, fridge, iPod dock)
+ Huge bathrooms with marble fixtures and rain shower heads
+ Ice and vending machines on each floor
+ Rooftop pool deck
+ Business center
+ 5 min walk to Staples Center, Nokia Theatre, LACC

- Conference rooms not that impressive
- Workstations outside of the business center are slooooww
- Far walk to nearest Metro, or really anything besides LA Live

* The bathroom has a sliding door that doesn't lock. HOT. Or not, depending on what's happening in the bathroom at that particular moment.

12/07/11 | Link | Rating: 4.0
128. Chalee T.
I came here for Academy of Art University open house.  Wow!  A great looking hotel.  Lots of space in the conference rooms and the restroom was super clean.   Although I didn't have the access code for the strongest signal coming from the conference rooms, there were a couple weaker open wifi networks.  I had some of the complimentary coffee and actually burned my tongue.  So, yes, the coffee was nice and hot, lol.

06/10/12 | Link | Rating: 5.0
129. Joey V.
Outstanding hotel in close walking proximity to multiple exemplary taco trucks

29/10/12 | Link | Rating: 5.0
130. Spring Chicken Z.
This place is super retarded.  They somehow manage to messed up the food messed up the drinks and messed up the bills.  My friend was asking for a crib, they brought her the wrong one, after she complained, they brought her the same wrong one, then same thing again and again.  Now she's having 4 of them in the same suite!  And the manager has super unreasonably BAD manner!!!!!   They have the WORST service in downtown.  Every single sever messed up here and there!!!! And the pool was super slippery, I twisted my ankle right in front of one of the server, she didn't come and check on me and ask if I needed done help or whatever!  WTF??????????

O btw, there were creepy guys filming others with their iPhones in the pool, and NO ONE had said anything???!!!!!!   There was NO service at all!!!!!!!!!

21/07/12 | Link | Rating: 1.0
131. Jade L.
Love at first stay. Marriotts never lack in product, but always a little in service....however....this hotel had amazing service! Everyone I encountered was very friendly and helpful, from the valet to the concierge and front desk. The lobby and room were beautiful and well thought out. The amenities in the room made my stay very comfortable and enjoyable.

02/06/12 | Link | Rating: 5.0
132. Jenn K.
Great hotel! Their customer service was good as expected and the hotel was beautiful as was the pool area. Love that the pool is completely unpretentious and easy to accommodate guests. I would be happy to stay here again.

01/10/12 | Link | Rating: 4.0
133. Patrick O.
Stop for a minute and think about one of those swanky movies with a beautiful background, everyone seems like they are doing something business driven and beautiful women are showered everywhere.

Now, visit or hell, STAY at the JW Marriott in DTLA for the same experience.

The room was very nice but for the price (300+) I was expecting MUCH better.

Definitely the place to be after a late event at the staples center and definitely the place to impress company at.

31/05/11 | Link | Rating: 4.0
134. John W.
When we come to LA for a show (Nokia Center or Staples Center) this is our first choice.  Rooms are clean (though I'm not a big fan of the furniture) and have nice bathrooms.  However, everything is located in the same area (can't use the desk/sitting area without interrupting someone sleeping).  Customer service is great, but you'll pony up for room service.  That isn't a major problem because you won't have any problems finding a place to eat within walking distance.  Be warned, they fill up fast.  We reserve our room waaaaaay in advance - don't always expect getting a room at the last minute.

15/09/13 | Link | Rating: 4.0
135. Mell W.
Nice decor

18/12/12 | Link | Rating: 4.0
136. dominique m.
Went here for drinks at the MIXING ROOM... The atmosphere is boogie least to say... Ppl look at you funny as you enter especially since i was black and entered w. an armenian!!! The bar tender was kinda rude this is a place you go when you want to impress a girl the drinks are $14 and up and served in martini glasses... Altho they were very strong ii would have perfered a bigger glass for that price!!! The dj was playing some good music a couple of ppl even got up to dance!!! My date spent $80 on 3 drinks

15/07/12 | Link | Rating: 3.0
137. Liz C.
What's not to love about a super swanky hotel that exudes luxe and fanciness in DTLA?

The moment you step into the lobby, everything is a fine example of big, glitz, and glam. Super fancy chandeliers, shimmery decor, very high ceilings, and various venues to eat, drink, and be merry.
Walk through the lobby towards the glass doors in the back that lead you to an outdoor area with even more restaurants and places to chill. Sadly, I didn't get a chance to eat or drink at any of these places, but I'll definitely stroll by to try them out.

A lot of people don't know that there are eateries here in the outdoor area that's adjoined with LA Live. There is a Katsuya, Wolfgang Puck's, and Starbucks, just to name a few.

The elevator to the hotel rooms are tucked away to the far right when you enter the lobby from Olympic Blvd. And the valet to retrieve your car is located underground, where you'll have to take an elevator located across the elevators to get to the rooms.

After a long night at the club somewhere in DTLA, we got 'taco wasted' from the roach coach across the street. HIGHLY RECOMMENDED.

11/08/11 | Link | Rating: 4.0
138. James Y.
WOW.  This is an awesome hotel!  I stayed here with some friends after attending a charity in the area.  Our room was on the 15th floor.  We had a nice view of the Nokia Center and the rooftop bar just below us.  The rooms are nice and comfy and has nice modern decor.  The room and restroom was nice and clean. The rooms are sound proof so you don't hear your neighbors. =)

08/10/11 | Link | Rating: 4.0
139. Dan M.
Finally... a new hotel in downtown LA, and it is a winner.  Much better than the much need of renovation LA Marriott on the other end of Figueroa.

Rooms:  Nice modern room that was quite large, nice comfy bed with down comforter and squishy pillows.  Funky/modern clamshell seating by the window was kinda cool, nice/large flatscreen HD TV.  Shower was excellent... lots of hot water, good showerhead, all glass... no worries for splash or excess steam on the mirrors.  Good quality shampoos and lotions.

Concierge Room:  nice and spacious.  Breakfast was good, cereals, fresh muffins, good quality/large bagels, bacon and eggs were good quality as well as the hot oatmeal with plenty of toppings (cranberries, raisins and blueberries every day).

San Pellegrino bottles of water and juice selection good too.  I didn't really try the evening snacks, but did try some of the decent desserts they set out in the evenings.

Staff:  Very friendly check-in, concierge hostess very friendly day and night.  Check-out easy and quick.

Location:  LA Live has lots to offer next door.  They have a bar downstairs that had plenty of taps to sample.  Not a bad walk up Figueroa to the Metro station or some of the skyscrapers if you are working downtown.

05/03/10 | Link | Rating: 4.0
140. Ryan M.
I was in L.A. In Early July of 2013 for the Great Geek Convention called "Anime Expo". My Friend booked us rooms really close to the Convention and decided to go with this wonderful hotel that opened up in 2010. It is right in the LA Live area where Nokia theater and Staples center is near by. For Convention goers this Hotel is heaven. The hotel has two fantastic restaurants and two coffee shops near by and plenty of other specialty restaurants. My only complaint was that for our convention, the hotel requested that we pay our entire hotel bill upfront or use a credit card before checking in. On top of that they also required me to pay $50 for any room service that we may happen to order. We went ahead and complied, and the hotel returned my $50 when we checked out. I only wish they could let us check in with just the deposit that they took out of my check card before hand, but other then that I thought the service was wonderful at awesome location.

19/07/13 | Link | Rating: 4.0
141. Jay C.
I recently stayed at this hotel for business and to catch a Lakers Game.  What a great property and great service.  Upon entering the lobby, you are greeted by the nicest, most pleasant front desk staff I have ever met.  After check in, I was even personally escorted to the elevator!  Crazy.  Needless to say LA Live is awesome and so L.A.!!  Being able to walk across the street to Staples center was worth the price!!
I highly recommend this Marriott property.  A bit pricy but well worth it!!

02/05/13 | Link | Rating: 5.0
142. Cat H.
I've only been to the Ion bar here and the WP24 on the Ritz side, but both are lovely venues.  The hotel itself is huge, warm, and inviting. Valet is EXPENSIVE- $38/ night or I think $10 for an hour. They're able to give you a $5 validation ticket inside, but it doesn't help that much.

I was meeting a boy here for drinks and pretty much wandered the entire hotel, lost, looking for the Ion bar. Staff was friendly, though, and happy to point me in the right direction.  One staff member finally just walked me to the bar so I could find it. Hallelujah, I found my way.

I ordered the tuna tacos, which were small, but yummy. And the mixology drinks are quite the treat.  Overall, drinks and food in a semi- private venue such as Ion is great. And the view of downtown LA at night is awesome. I'm definitely a fan and will be back.

I haven't seen the rooms, but from what I heard from the couple next to me at the bar, they too are lovely.

12/05/10 | Link | Rating: 4.0
143. Roberta S.
great rooms. close to lots!

03/09/13 | Link | Rating: 3.0
144. Ollie D.
Lovely hotel with excellent service. Celebrities all around.  It was one of the best hotels until I found a bedbug!! They handled it expeditiously and switched rooms while upgrading me to a VP suite. It was nice of them but still I've stayed at many hotels across the country and did not expect a grand hotel as such to introduce me to bed bugs. Its LA though. .

13/11/13 | Link | Rating: 3.0
145. Tara K.
New hotel in the LA Live area.  Best place to be if your staying downtown.  You can walk to Staples, Nokia and Convention Centers.  And, there are tons of restaurants in walking distance.

Hotel itself is pretty new.  Rooms are clean and comfortable.  Lobby has alot of glass and color and they play loud music at night (not necessarily a bad thing, just pointing it out).

Service has been incredible - very friendly and nice!  Feel as though I'm in an island resort, not LA.

15/10/11 | Link | Rating: 5.0
146. Ryan C.
The hotel is nice. Been here a few times. The last one was on New Years day after celebrating NYE at Exchange LA with friends.  I gave it 3 stars only because the food service failed. My friend ordered 3 slices of ham, 3 toasts and one side of stir fry potato. It took them 2 1/2 hours. We had to call several times to ask for our order. they keep saying, it'll be there in 15 minutes. An hour later. we called again and they said it's coming up. 30 more minutes, we called again, and they said it's going to be 10 minutes. We just ordered 3 toasts and 3 slices of ham. They said they're are running behind. Went down to the lobby and asked the front desk if they are super busy. They're not even fully booked on that day. Good thing they didn't charge us. The rooms are nice though but I wouldn't order food service from their room anymore.

02/01/13 | Link | Rating: 3.0
147. Princess H.
Conveniently located next to Nokia theater.  Lobby area is spacious.  High ceiling with skylight goes up to the roof-top swimming pool area.  

Stayed for the Emmys.   The room is modern, simple and clean.  The floor smells like new contruction.  Staff was very polite but did not seem particularly care about each individual's need like other JWs which, was ok with me.    What I dislike was the shower.  Water pressure was waaaaay too soft.   Having said that though, overall I like the location and would go back to stay.

22/09/10 | Link | Rating: 4.0
148. Anna P.
Beautiful hotel downton. Well-appointed, impeccable service, and great amenities. The fitness center is one of the nicest I've seen!

06/01/13 | Link | Rating: 4.0
149. Kaelin T.
This place is SO nice. I stayed here because I was going to a concert nearby and stayed here for the night. Was completely overwhelmed by the beautiful lobby, kind staff and awesome rooms! Will stay here again when in LA!

19/02/13 | Link | Rating: 5.0
150. lenny r.
Great place to stay close to down town and pier. Not the cheapest on Olympic, but you get what you pay for. Heated pool,great health spa,excellent bar and food. Large comfortable room. Great place to stay for the whole family! Big screen tv outdoor at the bar. They didn't even mind putting on the sf giants game in l.a. Hah! Will return here again!

24/05/13 | Link | Rating: 4.0
151. Archie A.
I am only a gold member of the Marriott Awards program.

I annually return to this location because of Anima AX.

Great things about this location:

Rooms:  Clean and a lot of room for a one bedroom
Service:  Great and professional
Parking:  Expensive and a pain calling for your vehical when you need it.
Food at the Hotel:  Expensive and not that appetizing
Gym:  Love it and has everything I need, even free headphones and fruit.
Pool:  Best pool in LA, but closes too early in the summer time.

COST:  Too much but worth the cost

Lobby is really livily and fits the whole LA Live Vibe.

12/11/11 | Link | Rating: 5.0
152. Bruce C.
Just finished wonderful 3 night stay for a conference my wife attended.  Friendly and helpful staff who were willing to address any concerns.  Beautiful facility.  Kids loved the pool.  We were moved into a suite with more than enough room for 2 adults and 2 teens.  LA Live quite interesting.  Only cons were; $40 per night parking (valet, no self park option); expensive food/drinks in hotel, and; no free wifi in rooms (lobby only).  However, this hotel still deserves top-notch rating.

01/06/13 | Link | Rating: 5.0
153. Brian W.
A Marriott is a Marriott.  Doesn't matter if you put a JW in front of it and charge twice as much for it.  

Same service, Same beds, Same food as any other Marriott in the country.

21/11/11 | Link | Rating: 2.0
154. Alysia W.
Very nice upscale hotel tucked in the LA Live plaza so it's conveniently located near a bunch of restaurants, a movie theater, and live entertainment via the Staples Center or the Nokia Theater.. Regular room rates start in the $300 nightly range but thanks to great friends we were able to secure a weekend stay for ~$80 a night.. I probably wouldn't have booked a room here if we had to pay full price, that's just a tad out of my comfort zone [: The decor in this hotel is very modern and clean.. I loved the color scheme and how the indoor restaurant on the main floor is open rather than encased in 4 walls.. The staff are extremely friendly and the rooms are very spacious with great views of the LA Live plaza where the Food & Wine festival was going on this past weekend.. They have a 4'6" deep pool on the fourth floor as well as a very large hot tub that could fit a huge group of people.. The pool deck is covered in lounge chairs and there are a handful of day beds and cabanas available on a first come first serve basis.. From the pool you can see the entire LA Live plaza so it's a great location to be at.. They have a full bar with limited food service poolside which was really nice, and they even let you drink while you're inside the pool as long as you keep the drink along the ledge.. The bathrooms by the pool are fully equipt with changing rooms and showers too! Probably the only thing I didn't like about this hotel was my room service experience.. I had a late night craving for a glass of apple juice and failed to notice the fine print on the bottom of the menu that stated all room service orders incur a $4 service fee as well as 18.5% gratuity.. So what I thought was a $5 glass of juice turned into a $10.75 glass of juice! By the time it arrived I couldn't send it back so I paid the bill and told myself that this would be the BEST glass of apple juice that I'll have ever tasted.. No such luck there as it was just a normal cup of juice but I had to try and rationalize my $11 purchase somehow right? Well now I know for next time!

13/08/12 | Link | Rating: 4.0
155. Justin R.
I'm still a fan of this hotel, but my experience there this past AX unfortunately has lost this hotel a star in my rating.  When I arrived there on Day 0, my friend who had booked the rooms informed me that our second room wasn't ready as someone was still in there and they needed to clean it.  OK, no problem...it gave me a chance to meet some of the people I would be staying with and unwind a bit, though I really wanted to be able to hang my costumes up.  First issue? Room keys would not work for either room, it took staff several attempts to finally give us keys that work.  Second issue (and the biggest one) was when we were given keys to our second room and told it was ready when in fact it was ANYTHING BUT ready as there were sheets and trash strewn about in the room and in the bathroom.  It took a couple of annoyed phone calls and an hour and a half for housekeeping to finally come up and clean it which I'm sorry is INEXCUSABLE for a chain like this...the hotel did comp my friend parking for one vehicle and six free breakfasts at LA Market which is why this updated review isn't lower.  That said, it would take more than one bad year for me to not stay at this hotel for AX, so I'm hoping that the JW can earn back that star next year!

02/09/13 | Link | Rating: 4.0
156. Wendy M.
Hotel was awesome! Service was very bad! We went to the bar in the lobby floor, no one took the time to let us know the bar wad closed. We sat and a server came by and stared to buss glasses. SUCKED!!! BUT THE HOTEL WAS AMAZING! NEXT TIME I'M STAYING AT THE RITZ

06/05/13 | Link | Rating: 1.0
157. Brandon S.
I had been looking forward to staying here long before it opened.  The trip did not start well though.  Their system did not transfer reservations from central reservations to the actual hotel.  Thankfully I had my confirmation number.  It took nearly 20 minutes of two people working relentlessly to get me checked in.  I realize they opened early, but this is a JW and not a Fairfileld.  They need to be in better shape by day one.

They were kind enough to upgrade me to an executive suite for my hassle.  This helped me relax and get passed the time consuming check in process.  The room was quite large.  It was a corner room, and I love corner rooms.  I could see a good section of LA Live out one of the sets of windows.  I could see the rest of downtown through the other set.

The beds are very comfortable.  It felt great to fall into bed late at night.  I fell asleep quickly each night.  The bathrooms are pretty nice.  The showers are large.  The decor is modern.  There was a nice seating area as well.

It was nice to have two seperate bars by the lobby.  Both are quite large and offer a ton of seating.

The executive lounge is large and well stocked.  There is a lot of indoor and outdoor seating available.

The pool area looks great.  It was too windy and cold for me to spend much time there though.  The views are great.  The bar up there will be great once the hotel is fully open and the weather is better.

Everyone working at the hotel was helpful.  The price is actually very good for the location.  You are right in the heart of LA Live, Staples and the Convention Center.

10/03/10 | Link | Rating: 4.0
158. Meredith K.
Love this place.  I've never stayed at a JW Marriott but love the location and the newness this hotel has to offer.  Who thought of this genius idea to build a place called "LA Live".  You have entertainment and restaurants nearby, what else could one ask for?

I was here for a work meeting and the service was pretty good, they have a huge convention center, and lots of meeting space.  Plus there's venues nearby if you need to reserve private space.  It's pretty central and not far from airports.

03/10/10 | Link | Rating: 5.0
159. Abdullah A.
I loved this place, but to be honest, the only thing that would get me back into that building is if I'm staying at the Ritz.  

It's an amazing new building, the pool was amazing with the big screen on the side of the building...also has a fun and lively atmosphere.  

On the downside, the location is downtown so unless you have business there, it's really not that convenient for people who are in LA to have fun.  My biggest turn-off was the bathrooms.  Amazing view. Amazing room. Amazing building. And then the bathroom has shower curtains... Typical Marriott.  I wasn't happy with that and it's obvious where they cut corners.  

This is why I say if I go back I'm only doing Ritz Carlton or nothing, sorry but hotel bathrooms are one thing I do not compromise on.

15/07/12 | Link | Rating: 3.0
160. Eric E.
Was there for a conference. Room was very nice and bed was very comfortable. I did not like the TV service. It was slow with the remote and every time you changed a channel or selected something it was always loading something and then you sit and wait. The fan in the AC unit in my room was very noisy when it kicked in. Maid service was very good and the place was clean. The show that I attended was good. The catering was just OK though. They tried hard but missed the mark on a lot of things. I was really annoyed on the first day that they did not even have any water stations out.  Isn't that conference 101?!?!

I stay at JWs all the time and I know they are capable of better.

15/08/12 | Link | Rating: 3.0
161. Joe P.
Great place to go before or after an event at Staples or Nokia. WP24 or the lobby bar are the bomb

20/02/12 | Link | Rating: 5.0
162. A C.
Not JW Marriott quality and not clean.  Checked in to a room with two doubles - both comforters had been washed but clearly were stained.  Called front desk who said no other room available, so decided to go up in person and was able to secure a different room.  About 11pm a knock on the door from housekeeping with a pile of men's clothes on a cart asking if we had left them in the previous room.  We had not.  Clearly housekeeping had not actually cleaned the room before we had checked in.  Manager was unapologetic.  I'm opting for the Ritz next door next time.

09/01/14 | Link | Rating: 2.0
163. Tracie F.
Wow! This place is incredible!!! Service, staff, amenities, rooms, location...this place has it all!!

We checked in rather late and was greeted immediately and our bags taken to our room within minutes. Staff was friendly and accommodating. Parking charge is outrageous but you are in LA. There are many garages/lots in the vicinity but be aware that they are pricey too.

The lobby is gorgeous. Very unique and spacious! I will say that the decor of the rooms or the hideous carpet that lines the halls is not something I would have chosen but...it is clean, modern and unique. Architecturally and design wise it was very interesting (in a good way!) Rooms were immaculate. Nice spacious bathrooms however counter space was very limited. View was spectacular!

I really do want to come back here just to make use of the pool and spa which I did not have the opportunity of using. This place is a definite thumbs up!

09/10/10 | Link | Rating: 5.0
164. Marshall C.
Only stayed in a couple of JW properties (Downtown Los Angeles and Cancun).  Close to a 5 star hotel for 4 star prices.  On average, paid $300/night.

Modern and super clean even for a germaphobe like me.  Staff is attentive and friendly.

Only complaint. $40/night valet parking with no self parking option.  Had to tip every time I had to retrieve the rental car.  But the car comes out pretty quick.

09/04/12 | Link | Rating: 4.0
165. Ella C.
Such a Beautiful hotel ! Very trendy with a Gorgeoussss decor.  
Walking distance to the nokia theater & Staples Center/ Convention Center.
I attended a christmas party here & had a phenomenal experience !
-Valet service, excellent STAFF  
-Dining Venues in the lobby

Luxurious hotel, one of my faves in LA !!! Conveniently connected to the Ritz-Carlton.
This is the place to be ..make sure to check it out for all your occasions/ events as well

12/06/12 | Link | Rating: 4.0
166. Gary T.
Great Experience, Great Hotel, and a Great Location. When I have a choice, I always go out of my way to choose a Marriott and it's primarily because of the excellent customer service that we always receive. We had our toddler with us and he managed to break something that needed a minor repair and that was promptly resolved, any time we had a question for any of the staff they were always very cheerful and helpful. We also had a billing issue after we left and their customer service excelled with this as well. I can't say enough about how nice the staff was at this location.

The actual area itself is spectacular, the Nokia Theater is next door, as is the requisite Starbucks,LOL. The Staples Center is right across the road within walking distance so this is a great place to stay if you come into town for a sporting event. There are plenty of great restaurants nearby, including an ESPNZone, which I can't say too much about because there was always a long wait time to get into so we didn't bother with it. The traffic in this part of town is pretty awful but the only way you are going to avoid traffic congestion in L.A. is to stay home,LOL.

If/when we come out to Los Angeles again, this will definitely be our "go-to" hotel.

02/05/12 | Link | Rating: 4.0
167. Helena K.
For a business traveler especially, this place is a dream come true.  This was the flagship hotel for the 2011 annual convention of the Modern Language Association, which was held at the LA convention center in early January.  Considering that, during the last conference I attended at the convention center, I stayed at the Westin Bonaventure, the proximity of this hotel to the conference proceedings was a welcome change.

The hotel has barely been open a year, so it's still so fresh and so clean.  I was impressed with the furniture, features, and amenities in my room.  LA is a sprawl-based city, so its buildings aren't all skyscrapers, but I actually quite enjoyed my twelfth-floor view of the Los Angeles skyline and, ahem, the Staples Center and Nokia Theater which, admittedly, are far less exciting, but watching the comings and goings of folks during the People's Choice Awards and a few Lakers and Kings games was pretty cool.

The room also has more power sockets and places to charge my iPhone and camera and credit card terminals (I sell books at conferences for a living) all at once.  Normally I find myself hunting around in dusty drapes to find where the lamp unplugs just so I can get some of my own juice.

Speaking of lamps, the room has ample lighting, and it's all lovely, too.  The flood lights in the bathroom and entry hallway all have dimmers on them.  The bed was big and soft and clean (no bed bugs!) and this was I'm pretty sure the biggest hotel bathroom I've ever been in.  The shower is massive!  As is the television set.  They hooked each room up with an iHome, too, so you can charge your iPhone and wake up to your own music, too.

There's also a mini fridge that, wonderfully, is not crammed full of stale $12 cans of nuts and other crap I always end up munching on while intoxicated.  I was able to put in a twelve-pack of local beer and about ten thousand protein bars, and still have plenty of room for my lunch and dinner leftovers.

Because I'm a frequent traveler, I'd stay here again on a non-work-related visit if I had enough points.  If I was paying cash, it might be a tad out of my price range.  But if you're here for the convention center or LA Live shenanigans, I'd say it's worth it.

Because I apparently enjoy torturing myself, I booked the redeye from LAX to ORD to RDU on a Sunday night.  My conference ended in the early afternoon that day, so I had a bajillion hours to kill before I left.  I'd been laboring under the misapprehension that I'd have the energy to take public transport somewhere and take photographs.  However, the conference had zombified me, so instead I sat and read in the lobby while charging my dying phone, then drank in the Mixing Room, gLAnce Wine Bar, and LA Market.  The drinks are, as one might expect, expensive.  The best draft beer selection is in the Mixing Room.  

In the lobby, there are row after row of comfy chairs and desks, each with multiple power sockets nearby for charging your various and sundries.  Finally!  A place that understands the basest needs of conference-goers!  Also check out espressamente illy, which has a quick-moving line, stellar coffee, and good salads, sammies, and cookies at lunch.

The staff are so super friendly and helpful.  Really, I cannot remember the last time a single hotel's staff have been so collectively awesome.  I had people carrying stuff for me, delivering packages for me, walking me to and from the business center, to and from the convention center, to the elevators, outdoors for directions, etc., and I wasn't even asking for much.  The staff here just really go above and beyond.

13/01/11 | Link | Rating: 5.0
168. Tony B.
So this place is called the JW Marriott. I call it the GW Marriott because real G's go here. It is so gangsta! "Gangsta" meaning it is really nice and I will probably never afford a night here unless someone pays me to be an uptown male escort.

But I digress, I was here for the IGN after-party for E3 2010. It was a rooftop pool party. It was seriously one of the most ballerish things I have done in my life.

I was chilling poolside with a beer and watching the sky being lit up with spot lights. Even with two guys by my side, it was so awesome. Here is a conversation from that night when I ordered from the open bar--

Me: What is the nastiest drink you have? Can you mix everything together including the hard liquor and wine?
Bartender: (Without any hesitation) OK.
Me: Wow, this smells nasty, what do you call it?
Bartender: Ummm, Sh_t.
Friend: I'll have one of those.

And yes, it was a horrible drink. Don't ever mix wine with tequila, vodka, rum and Tanqueray. I am sorry Elwin for coming up with that idea.

17/06/10 | Link | Rating: 4.0
169. Chris V.
I was surprised at this Marriott.  I guess from the ones I've stayed at in the past just weren't that nice.  This one in LA Live really changed my opinion (or I guess reaffirmed that Marriott hotels CAN be really nice).

Our room was really big and modern with great shower products, cool bathroom and a great view.

Will definitely be on the short list when we come back.

20/04/12 | Link | Rating: 4.0
170. Zsuzsanna O.
Great Hotel!  One of the better Marriotts I have stayed at in a really long time.  I am sure it helps that it;s new.

HUGE room!!!! Comfy bed and a spa-like bathroom!!!  I felt I got a 5-star hotel for a decent price.  I would stay here again.

02/07/12 | Link | Rating: 5.0
171. Kylie H.
I knocked one star off because it costs $40 for parking (not including tipping the valet)! I really feel like that is a bit much for parking. Possibly because this was a more upscale hotel? Anyway, the interior was very beautiful and extremely spacious. The front desk people were also very nice and welcoming! The Staple center is only a short walk away, as well as some other restaurants and a bowling alley.

Our room was awesome! From the modernized decor, to our shower fit for two, I wished I stayed another night. This hotel is the real deal, and with it's great location it's definitely worth it!

22/04/11 | Link | Rating: 4.0
172. Rachel H.
I spent this past weekend here with my boyfriend, just to try it out. I absolutely loved this place. It's literally brand new, and everything is very, very modern. My boyfriend liked the lounges and bars with the TVs everywhere so he could watch all of his sports pretty much anywhere. Many nice restaurants are nearby and the service was outstanding.
I haven't been this impressed with a hotel in the United States in a while.

25/03/12 | Link | Rating: 5.0
173. Joanne C.
Wow, this place is gorgeous! Nice & new! Good customer service. Huge rooms. Great views. Valet is $40 per day. For visitors, it's $10 for the first 2 hours, then $5 for every additional half hour, with a $40 max. If possible, get your ticket validated.

01/04/11 | Link | Rating: 5.0
174. Brad S.
First time visit to this hotel and I would say my expectations were definitely met.  This hotel is in a great location, close to restaurants, the Staples Center and a good night life if that's what you're looking for.  This hotel is very nice.  My room was on the 16th floor and while I could still hear the LA traffic (a slight negative but what do you expect in LA) it was a great 3 night stay.  The room was clean, the bathroom was great (the showers are huge!), the bed was adequate and the hotel seemed to have a good security plan along with helpful and friendly staff throughout the hotel.  The only real grip or suggestion for the hotel is please do something about your TV's.  They are slow, HD channels are lacking especially when you have what is supposed to be nice HD screens.  Also, the default volume should be cut in half, just saying.  Other than that, keep up the great job and I hope many frequent your nice hotel.

30/04/12 | Link | Rating: 4.0
175. Tiffany D.
This lobby is totally a place to see and be seen, as least when you're at staples/LA Live. It's decadent and sparkly, with crystals off the cielings, a Hell's Kitchen winner cooking at LA Market, and the hip meeting point bar downstairs and cool, poolside Ion bar on the roof.

For a marriott, it is super young, modern, and hip.

The rooms themselves are standard, but nice. Nothing over the top luxurious, but not feeling like you are being skimped either. Lovely hotel, services, lobby. Great location in the heart of LA live/Staples/DTLA.

21/04/11 | Link | Rating: 4.0
176. S H.
I love the lobby. There is an illy cafe and lots of seats in the lobby, perfect for reading, working on the computer, studying. It's clean, and nice volume of music.  It's wide and open.

02/02/14 | Link | Rating: 5.0
177. Vicky Z.
I came here for a work event and stayed Monday - Tuesday.  
When I pulled up to the building, the parking was hard to find. Not familiar with downtown LA, I kept seeing the Ritz Carlton valet, but not the JW Marriott...  After circling the block twice, I finally found the valet (there is no self-park for the JW Marriott) who was insincerely friendly as he took my keys and followed me to the door, then all the way in to the Concierge (apparrently looking for his tip).  
Tipped the valet and checked into my room.  When I got to the room, I found that wireless internet cost an extra $12.50 per day!  I'm not a big traveler, but the hotels I have stayed at offer free wifi these days!
After I settled in to my surroundings, I ventured down to my meeting room only to discover that wifi OUTSIDE of the guestrooms is free!  WHAT?!?!  Ok, so I can do some work in the meeting room / lobby area but not in the comfort of my room.  I find this quite irritating, hence the three-star review.  For all you travelers out there, is it normal to have to pay for wifi??
Other than this little quirk, the hotel is overall nice, clean, modern and comfortable.

09/03/12 | Link | Rating: 3.0
178. Marianne H.
The room was ok, they had poor customer service and a bit expensive. Your defiantly paying for the convenient location and the view.

09/07/13 | Link | Rating: 3.0
179. Chan L.
I stayed here in June 2012:
- Pros: Nice building, good location ($5+tip taxi ride to the Standard Hotel which has a nice rooftop pool/bar/lounge/views of the city)
- Cons: In-room wi-fi isn't free (I should have stayed at Motel 6 if I want free wi-fi), hotel parking is over-priced (on weekends and on weeknights(?) you can park on the street for free)

03/08/12 | Link | Rating: 3.0
180. Sandy L.
Beautiful hotel, nice furniture in the spacious hotel room, reasonable rate for Bay Area and very friendly staff.

The breakfast buffet quality is pretty good and wait staff were awesome.

Love the rooftop pools, we enjoyed that very much.  Fitness center is great and nicely equipped.

08/05/11 | Link | Rating: 4.0
181. Rod R.
Great location for getting around the LA area. Visited Venice,Malibu,Santa Barbara,Anaheim,Pasadena...easy highway access. Room service good to count on. Illy Cafe / Starbucks in the hotel and right outside for the morning start. LA Market restaurant was good the night we went. Used a Living Social coupon special well worth it. Gym well equipped for 90 % , nice pool area, Jacuzzi....all in all nice place to stay.

24/07/13 | Link | Rating: 5.0
182. Dana M.
We go here for drinks and appetizers before every sporting or concert event we attend downtown (and usually after, too!).  Always a fabulous time.

30/03/13 | Link | Rating: 5.0
183. B W.
I think this is a tremendous hotel.  It is literally a 5 minute walk to Staples Center, it's surrounded by upscale and trendy restaurants, and the hotel in & of itself is high-class.  

If you're visiting from out-of-town, or live in the area but plan on going to an event at Staples Center or Nokia Theater, you should strongly consider staying here.

Warning: valet parking is $40.  If you have time & patience, though, you can find a nearby parking lot and park there overnight. I was fortunate to have found a parking lot 10 minutes away (walking) and only paid $5 for overnight parking.

09/04/13 | Link | Rating: 5.0
184. Christine G.
Best place to stay in L.A. Not only is it clean, luxurious, and near so much fun attractions in L.A. their service is great! Especially in the lobby restaurant. The staff was so polite and friendly. I had a young women who worked in the restaurant approach me in the lobby and saw I needed assistance and gave me above and beyond service. I will forever be loyal to this hotel because of how I have been treated here. I know it is a little pricey but well worth it when you are being treated this good.

15/04/13 | Link | Rating: 5.0
185. Jennifer H.
This hotel is gorgeous! You walk in, and it is open, modern and trendy! These are not all things I necessarily look for in a hotel, but you can feel the energy of the place when you walk in. The center of the lobby is a bar with floors that have uplighting so it looks like a disco floor, but don't worry. The floor does not blink like a disco floor. It's just lighted.
The rooms themselves are comfortable. There are flat panel tvs in each room. The bathroom has a large wooden with glass inlay sliding door. The carpet is new, so you don't have to worry about that "musky" smell you sometimes get in older hotels. There are mod style sitting chairs by the window that off set the more modern copenhagen looking desk that is a desk on one side and a tv stand at the same time on the other. The alarm clock is an ipod radio/clock, so you can charge your ipod there.
For business meetings, the event halls are huge and can accomodate the latest in visual technology. For a recent presentation my hubby and I attended, there was a wall size projection covering almost the entire length of all the event halls combined. I think it took 3 projectors to cover it all.
The location is awesome. It's a short distance to Staples Center. This area is always alive. There seems to be always a sports event going on. When we stayed there 2 weekends ago, it was the busiest weekend ever for L.A. Live. There was the hockey games (Kings vs Coyotes), basketball - Clippers and Lakers playing various teams, a bicycling event. There was a stage up for American Idol as well. The Staples Center floor had to be switched out 6 or more times that weekend! The JW Marriott was busy handling all the event attendees and didn't even sweat.

30/05/12 | Link | Rating: 4.0
186. Christina B.
I stayed here a few years ago and really liked it.  I decided to stay here again last night.  I am a Platinum member so they put me in a corner junior suite.  No issues with the room.  I hadn't really planned on staying that night so I didn't have my toothbrush and toothpaste.  I called and ask for the dental kit and the guy said he would bring it up expeditiously.  Cool.  However, it took over half an hour!  I've never waited that long for an item from any Marriott.  Also, when I washed my face and went to dry it, the face towel smelled dirty.  Ewwww.  I've never had that issue before--I usually love the towel and bedding smell at Marriott.  I used the next one and it was fine.  Then, I go to bed and it's not the normal soft comfy nice smelling sheets.  Instead, it's a bit rough and scratchy and not the greatest smell.  I'm annoyed but whatever because I need to sleep.  Then, around 2am, the hotel emergency alarm went off.  I get it, emergencies happen, but it turned out there was nothing wrong so I don't know why the alarms went off in the first place.  No explanation was provided.  Also, I had a very late night delivery from a food service at 2:30am (they were supposed to come no later than 11am and the concierge was supposed to have someone bring it up).  The front desk made me go downstairs vs having someone bring it up. Lastly, I went to the concierge lounge and asked for scissors and to use their microwave.  I was told they have a microwave but they cannot heat my food.  I have a special diet right now and I can't eat because the hotel I'm staying at won't heat my food!  I don't know what happened because I had really fond memories of this hotel and it's service but this recent stay makes me think twice about staying here again:(

09/05/14 | Link | Rating: 2.0
187. Kevin N.
So I came here for the review of the bar, glance, in the lobby. Overall, a very nice venue, lots of comfy sofas, very trendy. However, when I went, the waiters were pretty slow with the orders. Additionally, drinks are a little bit on the pricey side. Overall, a cool trendy place, but I probably wouldn't come back here. Also, parking is $10, so a night at glance, can add up pretty quickly.

10/02/12 | Link | Rating: 3.0
188. Patrick R.
Did not stay in the hotel, but spend a few hours in their lobby, hanging out with some friends that did stay in this hotel.
Their lobby is great with comfortable seating areas, and  if you decide to have a drink or something to eat you can.
Would like to book my room at this hotel next time, instead of the one I had downtown, to get the full experience of this hotel.

09/07/11 | Link | Rating: 4.0
189. Sean M.
I can't decide if I want to give this place four or five stars. I want to say that the overall experience of the place merits a five star review, but there were some negatives. However, the negatives have more to do with the location and the people hanging out around there, so that's not really the hotel's fault. So I've given it four for right now, but I may change that to five before I finish my review.

I stayed here for six nights on a business trip in August. The room was quite expensive, but I do think you get what you pay for here. The hotel is very new, the decor is very modern and sleek, and the rooms are big and well appointed. The service here is excellent, and I've heard the on-site dining is good. I wouldn't know, because there is a taco truck that posts up directly across the street every night, so that's usualy where I get my meals. The exercise facility has nice equipment (some freeweights, even!), and while I didn't use it, the pool looked to be top notch.

The location is either great or terrible, depending on one's perspective. L.A. Live seems kind of douchey/touristy to me. On the one hand, it's nice to have so many bars and restaurants and other entertainment options right there, but on the other hand, the people who hang out there are kind of a buzzkill. I suppose that L.A. Live is "happening" compared to what downtown L.A. used to be like, but that's not really saying much. If I was looking for nightlife in downtown L.A., I'd probably go to The Standard, but I stay downtown for business.

I'm going to go ahead and change to a five star review, because the quality of the room and the service is that good. You're going to pay a premium when you go to this place, but you're also going to stay in one of the nicer rooms you'll ever see below the Ritz/Four Seasons level. If you have business in downtown L.A. or you're going to an event at the Staples Center, this is an excellent place to be. If you're going to L.A. Live to party, I think you should have your head examined, but this would still be a great spot to stay if you can afford it.

06/09/12 | Link | Rating: 5.0
190. Mike M.
Checked into the JW Marriott the same night the Vice President of China was staying there.  Seemed like a circus when we first walked in but it was all well organized and we got our room in a timely manner.  Not only that, they upgraded us to a larger suite at no extra charge.
Very nice hotel-- very posh!  Having LA Live next door is an extra bonus!  
Should also recommend the pool.  It's above par!

23/02/12 | Link | Rating: 5.0
191. Thomas M.
Some JW Marriot Haiku's for your pleasure:

The good:

Quality guest rooms
Attentive guest services
So very quiet

The bad:

Valet costs dearly
Rooms lack sufficient bandwidth
Flashing ads = no sleep

The overall:

Pretty nice hotel
Now what does JW stand for?
It doesn't matter

26/05/11 | Link | Rating: 4.0
192. Shannon M.
I like JW Marriott hotels. In another life, I had the opportunity to stay at quite a few of them, and was always impressed by the quality of the facilities and staff. This location was no exception - an absolutely gorgeous hotel located just steps away from LA Live, the Staples Center and the oh so amazing Palm (yum!) - perfect location to start and end an evening in LA!

Since the facility has only been open for a few months, everything is shiny and new. The decor is modern and refined without feeling stark and cold. Our room was spacious and the bathroom was beautiful. I am pretty picky, and this location had what I consider The Big Four of Hotels:

- Insanely comfortable beds (while my favorite will always be the Westin Heavenly Bed, this was a very close second!)
- Blackout curtains
- Cushy robes
- Delicious eggs Benedict from room service!

I knew the night was going to be a late one, so we opted to pre-order breakfast for the next morning. Easy! Even better, punctual! There is just something very appealing about room service breakfast in a hotel robe. I have always loved it - seems rather decadent and luxurious.

My only complaint is with the valet parking. The staff seemed disorganized and confused. Even though we called down for the car in advance, it was not ready and no fewer than four people had to ask if we were checking out. People who arrived downstairs after us received their vehicles earlier. For the amount they charge for overnight parking, they should have a better process.

Overall a great stay - I am sure I will think up reasons to stay again, hopefully soon!

01/11/10 | Link | Rating: 4.0
193. Nicole S.
I've stayed here a few times now. Overall a really great hotel.
Great decor
Food is pretty good (had it catered for an event)
Very fun lounge bar on the first floor
Close to all of the new fun stuff at LA Live
Huge bathroom
Great pool
Staff all over the hotel was plentiful and very nice

Restaurant is really expensive
Internet is expensive
$40 to valet...per night!! yikes
Basically, the cons are that it is just overpriced

Would I stay again? Heck yes!!

28/05/12 | Link | Rating: 4.0
194. Nadia V.
What a sweet surprise.

He brought me here for my birthday.

The room was very... "Marriot". I mean, yes... i get that i am a hotel brat. I have high expectations. But... idk... everything seemed a bit corporate. There wasnt a "WOW" factor in the guestrooms. Service was ok. Very standard. I will say that everything was very clean. Housekeeping did a great job.

They did upgrade us into a larger guestroom with a nice view of the city.

06/10/12 | Link | Rating: 3.0
195. Simon L.
Bar/ lounge near the lobby is very cool.

Great place to go before a game at Staples Center.

Parking is $5 off w/ validation.


31/12/12 | Link | Rating: 4.0
196. Susan S.
I wrote a letter to the GM about the iPod situation.  I got a call from Curtis Wang (who is awesome), and he took care of replacing the iPod and cable and apologized for the trouble.  The iPod's theft was disappointing, but the terrific customer service from the hotel more than made up for it.

28/02/14 | Link | Rating: 4.0
197. Lynn N.
Uhmm, I wonder if they'd notice if I just stayed here forever?! Really nice hotel, friendly welcoming staff, lovely environment. Good workout facility. Fun area to walk around. I SO recommend this property!

05/04/14 | Link | Rating: 5.0
198. Kathy L.
Love this place! Great guest rooms and very helpful/friendly staff. Our company hosted a one day event here in June and everyone that we encountered from JW was a delight! They were super helpful. I love hosting and attending events here!!

07/08/13 | Link | Rating: 4.0
199. tae k.
Nicer on the outside than the inside.  I thought the rooms would be a lot nicer.  The room had a drab carpet with the texture of sandpaper.  The bed was nice enough but the rest of the room furniture looked like it was from to 70s (not in a good way).  There was a nice HD flat panel in the room.  I like the complimentary water.  Weak internet options.

They could do a whole lot more with the Ion Rooftop bar.

Checking in went smoothly even for an event weekend (X games) though they do need a more efficient check out process.

31/07/11 | Link | Rating: 3.0
200. Ann T.
This hotel gave us class in an instant. Probably one of the best hotels to stay in LA, despite being overshadowed by the Ritz.

Notables -
Rooftop pool!!
Great work out gym - the largest I've ever seen
Free Wifi in the lobby but not in the room.
GREAT location for bar hopping/getting on the freeway
Park in the parking lot across from the Marriott, for a better rate - 18/day
Very nice, modern decor.

10/06/12 | Link | Rating: 5.0
201. Mr K.
So I've had many a drink here in the lobby bar while waiting for a movie across the street.  This past weekend, however, I attend a function and partied a little too much.  Rather than drive home, I booked a room here.

The rooms here are nicely decorated, appointed and are clean and new.  The view of the city at night is cool, but not so much during the day.  LOL

Unfortunately, I didn't get to check out the pool or other facilities.

The valet is busy and expect a 10 minute wait for you car.

30/08/12 | Link | Rating: 4.0
202. Christine T.
You think you fancy huh?

Yes, I do. Especially when I get  to celebrate my bday in the JW Marriott's finest room, the presidential suite.

The suite is a little over 1,300sq ft. and features a dining area that sits up to 8 people, large bedroom, kitchen, 2 bathrooms, and multiple flatscreen TVs. There's also a TV built into the mirror in the master bathroom. I was fascinated by it, and also distracted when applying my makeup and getting ready.
Everything was beautiful with modern decor and a stunning view of the LA skyline. This is definitely my dream room.

The hotel has a pool/jacuzzi on the rooftop along w/a full bar. There's also a restaurant, wine bar, cafe, and lounge located near the lobby.

Check-in/out was quick and easy. The entire staff from bell guy to concierge were all helpful and accommodating.

Valet ONLY.
$40 a night. Pretty hefty.

13/04/12 | Link | Rating: 5.0
203. susan l.
came here to stay for the weekend for a wedding in DT. we stayed in what i believe was a presidential suite. the room came with a large sitting area (the couch was a pull out), a large dining area, there was a small kitchen off to the side, another small office/tv/sitting area, and then a bedroom. there were 1.5 baths. the full bath included a vanity area and a large bathtub, separate from the shower/sink/toilet area

- service: omg, i am so sorry to all the staff that worked last friday: henry, brian, whoever it was down at the front desk. we must have called down at least 10 times for various random things: scissors, extra towels/bedding, rollaway beds, can we have a steamer to steam some dresses, can we get some bar stools so that the bride can get her makeup/hair done, etcetc. it was total chaos, but the service provided was excellent! they really stepped up and were so patient with us
- room was AMAZING. it was large and clean and spacious. there were 6 girls that spent the night before the wedding, and it was just the right amount of room. we also got ready there, and the lighting was perfect
- the area on the third floor with the windows was amazing! the bridal party was able to take some great shots
- location: in the heart of DT and right next to LAlive

- overnight parking is $35?40? what a nightmare
- valet is located downstairs, below the lobby.
- BUSY hotel. the area/lobby area was so busy. so much hustle and bustle
- WEAK water pressure

would i stay here again? sure

04/09/12 | Link | Rating: 5.0
204. Lorraine P.
J-Dub, you fancy huh!  Downtown just keeps getting more baller every day.  This impressive glass tower located right smack in the middle of LA Live (next to Staples Center) is a much needed high-end hotel that fits perfectly in the up and coming Downtown LA area, minus a few crunchy bums here, and a crack deal on the corner there.

The design is very contemporary, wide open, vibrant and YOUNG. It's very different from most of the conservative JW Marriott's I've seen.  And if that's not baller-status enough for you, the Ritz Carlton also shares the hotel space and consumes floors 23-26 above JW. (It has its own entrance and private elevator on Georgia St.)

The guest rooms match the swanky vibe of the rest of the lobby and meeting spaces:  Bright and bold colors, mismatching patterns, and eclectic furniture...  All while staying classy.  The pool area is outdoors and is very sexy, just not when it's 60-ish degrees outside. Customer service throughout the entire property is awesome.  Valet parking is available for $40... PER NIGHT. Big ouch. Food options include a Kerry Simon concept, a wine bar, and Wolfgang Puck's most recent hotspot: WP24, in addition to other misc outlets.  Room service is like everywhere else.... Expensive and not very good.

Welcome to the 'hood J-Dub, you fit right in.

10/02/11 | Link | Rating: 4.0
205. Kathy W.
Was walking through LA Live and suddenly needed to use the restrooms. To my luck there was a beautiful hotel entrance just as nature called. The lobby is very nice. Dining venues in the lobby include LA Market, a bar, and Illy Coffee.

The restrooms were nice and clean. The paper towels even felt expensive. It wasn't that ugly recycle paper stuff. It felt thick and almost like an actual wash cloth except it wasn't smooth. Nonetheless thank for helping me prevent urinary infection. I'd come back only if you offer me a free room with no gimmicks. I can't afford an expensive one-time bed to sleep on. However, for those that can afford it, this is a great location to get to the hottest spots in LA.

14/09/11 | Link | Rating: 4.0
206. Stephanie B.
Honestly, I'm giving this hotel 5 stars because I had an awesome experience there. I was very comfortable and the room was great. The hotel itself is really swanky. It's actually connected to the Ritz-Carlton. Our room was really nice, we had views of the Nokia Theatre and Staples Center. After our arrival, we decided to go unwind at the bar downstairs and have some bites and drinks. The bartender was really friendly and the drinks were nice and strong. We ordered a small pizza to share and it tasted like as if they literally just took it out of the oven. Initially we wanted to go check out the pool and bar where the pool is but it was closed for whatever reason? -1 star for that, because I had put on my bathing suit and everything ;(. This was a bummer, but not a huge deal. They have a really nice restaurant which I don't recall the name to at the moment, but it had a really cool ambiance. It wasn't dead. The gym is a nice size with a lot of cardio and weight lifting equipment which also had yoga mats and free weights. The service was really great from the moment we checked in until our last day. Every time we would call for our car downstairs, by the time we got there our car was always ready... I hate waiting. So, good job JW. This princess didn't want to leave!

08/07/13 | Link | Rating: 4.0
207. Sunil R.
My personal gauge to measure a luxury hotel is ....drum roll please...the water pressure. The ones that have truly been memorable have all had really high water pressure... Might sound weird but check it out yourself. My theory is that hotels that are really good pay attention to the details.

So how was the water pressure at the JW. It was medium and hence the 3 star review. The gym is good and well equipped and the rooms have a modern feel. The food is decent too. The couch in my room had a stain..eew. So it was good overall but not great IMHO.

26/09/11 | Link | Rating: 3.0
208. Lewis A.
Excellent Service! We were going to take a cab to Dodgers Stadium, but the front desk drove us. The room was great and out door pool was cool. Can't wait to return

30/09/13 | Link | Rating: 5.0
209. Lee C.
Great overnight stay in the middle of the concrete jungle LA. Our server for breakfast, Courtney is awesome! Make sure you ask for him.

17/04/14 | Link | Rating: 4.0
210. TJ U.
Great hotel and new... very clean. If you are going to a sporting event, this is the location to stay.  If you are wanting to tour LA... this is not the location for you.

15/07/13 | Link | Rating: 3.0
211. Marko C.
This JW Marriott Hotel at L.A. Live is STUNNING!   It was my first time to go to the new venue at the L.A. Live area (I've only been to the Staples Center).  This hotel is oozing with class and grace.  It's a new building that has beautiful architecture.  The event that I went to was on the 3rd floor main ballroom of the hotel.  Getting there was a feat, but it gave you an opportunity to see the architecture and beauty of the building and surrounding areas.

So me being the crazy Asian / Hawaiian driver from Hawaii (we drive primarily by landmarks, not formal directions), I entered one parking lot which was next to the JW Marriott Hotel (East lot?).  When I got to the bottom, the parking attendant asked where I was going.  When I told her, she said that I was in the wrong parking lot and allowed me to turn around.  I entered the other (West?) lot and found that the lot only has 2 levels of parking.  Everyone was rushing for stalls.  [HINT: when parking here, always go down one level because there is always parking there].  The parking stalls are HUGE!  LOVE IT!  

I went to the entrance of the JW Marriott and was greeted by approximately 10-15 valets that were busting their butts off to park a line of cars!  Good going guys!   They were all very friendly.

The best part of my experience was that there were hotel employees at every entrance wearing white gloves, greeting you with a huge smile.  THAT was class!  My event was on the 3rd floor, and guests neede dto catch two VERY LONG escallators to get to the top floor.  I'm scared of heights so this was freaky for me.  Upon entering the 3rd floor ballrooms, you are welcomed to a grand / beautiful / classy foyer area.  NICE job Marriott with the architecture!

I would have gladly given this place 5+ stars, because of the classy employees, beautiful architecture, and sound experience.  But the parking situation here is a bit confusing.  The signs don't tell you much about where to go or what to do.  That's my only downside to this place.

Hint:  Parking in the Marriott Hotel is $30!  Be sure to get your ticket validated wherever you go (movie theater, dinner, etc).  Pay-stations are at the top level.  Be sure to pre-pay your ticket or you'll have to stay in line for cars that need to pay for their tickets.  Traffic is a mess trying to get out of this place!

15/05/11 | Link | Rating: 4.0
212. Emily Y.
The best of the best in California that I've stayed in to date (not as good as the JW Marriott Hong Kong, but that's a whole other ballgame).

I stayed here for Anime Expo 2011 and 2012 (and will continue to do so for as long as the convention remains in Los Angeles). Each time I stayed, the service was excellent and the room was immaculate. I'm just assuming this, but it looks like a mini fridge is included in every room (perfect especially if you want to chill some wine or keep some fruit/cheese as I did), as well as a butler table complete with coffee maker and various teas and coffees.

Yes, it's very expensive even with the convention discount, but it's so worth it. I love, LOVE this hotel. It's also well within walking distance to the Convention Center (both South and West Halls) and LA Live is literally right in front of you).

Beware that valet parking (there's no self-parking available) will set you back $40 a night, even though you're a guest. Eeeek! Talk about massive sticker shock the first time I found out!

23/07/12 | Link | Rating: 5.0
213. Danesh I.
This is, by far, my favorite hotel in Los Angeles. I should preface my review this with the fact that I am a Marriott points whore, and go out of my way to stay at Marriott properties, but this hotel truly is one of my favorite places to stay.

The hotel exterior and interior are gorgeous: steel, marble, glass, and concrete with clean lines give this place a nice modern feel. I always find the staff to be super-friendly and the valet staff are very attentive.

The rooms are spacious, clean, comfortable, and are consistent with the rest of the hotel.

The location is more geared towards business travelers and people who may be spending the night closer to LA Live and the Staples Center, but the freeways are close enough by to make an OK choice for LA visitors. I prefer this location over the Renaissance in Hollywood, and just about any other Marriott property in and around Los Angeles because of the hotel itself more than the location. We often end up in LA visiting family so catching the sites or hitting the beach aren't our top priorities so LA Live is perfect in terms of giving us that home away from home, a luxurious getaway feeling, and convenience.

My absolute favorite feature of this hotel is the Ion pool area. Between the pool and the fitness center, the JW Marriott really delivers!

A fantastic hotel across the board!

30/06/11 | Link | Rating: 5.0
214. Helena H.
One of the most swanky hotels in DTLA. Want Luxury? Stay at JW Marriott LA Live. It's definitely the hotel to stay for business in the downtown locations, conventions held at the convention center, or a night out for an event at the Staple Center or Nokia Theater. But for those that are planning a trip to LA or first time tourist to LA, RESEARCH YOUR HOTEL LOCATION!!!!!

Don't stay here if all you want to do is go to Hollywood, Santa Monica or Disneyland.
Don't come to LA if you don't plan on renting a car but want to see everything. LA is a huge region, people! Yes, we drive everywhere! Yes, our public transportation sucks. That's because LA/ Orange County is so spread out. That's why traffic sucks. At least our weather kicks ass!
(maybe not lately)

Great ambiance, friendly service, amazing view of downtown.
FYI, outside of the hotel are many options for dining. You can ask the concierge to make a reservations.

11/06/11 | Link | Rating: 4.0
215. Jen H.
Beautiful, contemporary, spacious rooms and friendly service.  If you need to stay around downtown LA, this would be a great and modern choice.  Rooms and hallways are nicely insulated from noise, so despite crazy busy and bustling lobby and common areas, once you're in the room, it's a calming oasis of peace and solitude.

It is in the heart of major activity, so expect a mishmash of crowds and non-hotel guests downstairs.  The valet parking is pretty slow, and the room service is really blah.  But other than those gripes, this is a terrific value in a luxe hotel.

17/06/12 | Link | Rating: 5.0
216. Debra H.
We recently stayed at the JW Marquis in Miami (downtown) last month and the place was amazing.  So I was expecting a bit of the same here.   The rooms were fine, but we got spoiled with the corner room in Miami.   Rooms were $199 a night during our four night stay in February 2013.

Huge conference at the hotel all weekend and the check in and check out was a breeze.  If you need anything, anything at all and tried calling....ring, ring, ring, ring.  Almost like they were hoping you would give up or maybe just terribly understaffed.   Housekeeping was great, the lobby is beautiful and nice outdoor areas.  

We used the pool area a few times, really nice.  No problem finding chairs, towels.  Never saw a server out there until the last day.   They missed out on $$$$$$.

19/02/13 | Link | Rating: 4.0
217. Christina W.
it really surprises me that downtown los angeles only has 2 marriott hotels.
one is very old and the other is very new.
they're both on the higher price range and there's nothing in between.
i guess if i have to choose between the 2, of course, i'd choose the newer one.
and so i did.

the jw marriott at l.a. live is a great hotel.
the service is good, the decor is bright and modern, the rooms are generously sized with comfortable furnishings, nice bedding and a killer bathroom.
it's conveniently located within the l.a. live complex where there are plenty of dining and entertainment options.

the lobby gets quite busy as many people use it as a pass through and to grab a cup o joe from the coffee place, espressamente illy.

parking is expensive but that's the case at any dtla hotel.

i enjoyed my stay and have no complaints.
i would most definitely stay here again.

08/11/11 | Link | Rating: 4.0
218. Nikki D.
Just really great service. Rooms were clean, everyone was professional. A young Asian woman helped me book a Junior Suite a few months back and she was really helpful and friendly. I believe she was Korean? I don't remember her name but she's just GREAT.

Also the bar downstairs absolutely does not skimp on the Hennessy for the Hennessy and Pineapple at 10 am. FIVE STARS WOULD CURE HANGOVER AGAIN A++++++

24/08/12 | Link | Rating: 5.0
219. Arlene P.
Rhonda was at the front desk and was diligent in helping me see if my blowdryer and Beachbody Yearbooks were found from my stay in mid June.  Also props to the doorman today who hailed me a cab.  It was sooo early that  I once again forgot to tip!  I thought about it as I pulled away.  So here is a props to Rhonda and today's doorman!  If your management sees this, may they give you kudos. :)
Thanks for being good people!

07/07/11 | Link | Rating: 5.0
220. Matt U.
On the high end of Marriott properties, the expectations are pretty high, but they delivered and with flying colors. The JW gets the 5 star bump for the total package they provide.

Upon entering, you are greeted with an expansive fourier and a nicely set up welcome desk. The area's incredibly bright, which was nice on the sunny day we arrived. The three concierge desks are located in the entry way on the way to the elevators making it accessible and easy to grab dinner tips.

The rooms were, simply stated, incredible! They're large, have great work space with a large desk and plenty of outlets and lights. A 42 inch plasma screen graced the room which had ample relaxing space with the midsize couch at the far end. The bed was great w/ plenty of pillows and everything you expect from the higher end Marriotts.

Bathroom was very modern, but didn't skimp on the space - a huge plus as most places have gone modern at the expense of staying true to the American way of giving space to spread out - If I wanted a tiny bathroom w/ a square toilet, I'd move to London, but that's another talk!  The shower was large and had a nice, big shower head. Water didn't get super hot so for those of you looking to steam your clothes, wake up a few minutes early to iron.

Food in the lobby was solid, not great and fairly pricey. $17 for a burger and fries is steep, but to their credit, the sweet potato fries were excellent and the pre-meal bread was fresh made, unique and fancy - two delicious breadsticks way up!

Meeting rooms are all located on the 3rd floor and many across the skybridge on the other side of the road. Very nice meeting spaces - pretty standard for what you'd expect from a place like this.

Great location in LA Live with more restaurants that I could shake a stick at and we got to see the folks camping out for the twilight opening.....the next week. Whatever floats your boat! Trader Vic's (Home of the Mai Tai) is next door and well worth checking out.

Note: They offer late check outs, but only until 1 pm after which time it's $25 an hour. Additionally, you have to grab another key from the desk as yours will deactivate at 12.

Overall, the experience here was what you've come to expect from a high end Marriott. A quality experience, friendly staff, great accomodations and a location that can't be beat if you've only got a few days in town. It's a very pricey place, but if you're down, have points or someone else is footing the bill, definitely a place you should check out!

17/11/11 | Link | Rating: 5.0
221. Hoa T.
Beautiful, modern hotel.  Valet only and it's like $40/night.  Not a big deal as all the hotels downtown charge an arm and a leg for parking.

Spacious rooms with modern decor.  Room service and housekeeping arrived within 5 minutes of our service call.  Nice lay out at the pool - bar to one side and lounge beds all around.

Overall I was pretty happy with my stay.

16/09/12 | Link | Rating: 4.0
222. Cody C.
Very nice, clean/new rooms, great location central to lots of restaurants within a 5 minute walk and literally across the street from staples center.

21/11/13 | Link | Rating: 4.0
223. Kristin W.
This JW Marriott is possibly one of the nicest Marriott properties I have ever stayed at, and I've stayed at more than a few.  The rooms are fully upgraded and remind me of hotel rooms in Las Vegas... The staff at check-in was very friendly and the room was clean, fresh, and up-to-date.  

The bathroom was huge and the glass shower was welcoming.  The bath products were very nice as well which is always appreciated.  The mattress was very comfortable and looked to be in great condition.  Also, the hotel has a few full bars and restaurants as well so if you don't want to leave the hotel for food you don't have to.

Location is perfect, it is in walking distance to The Staples Center, the Yard House (great for casual dinner and drinks), ESPN Zone, and the Wolfgang Puck for those who are a bit more upscale.  During my visit I was able to attend a Lakers game and truly appreciated the short walk to and from the game.  

My single criticism of this hotel is the fitness center.  The place was packed every morning I was there, and there was a 20min. time limit on the machines.  I think if you find the need to put a time limit on the machine usage then it could be worthwhile just to expand the fitness space.  I didn't get to enjoy my leisurely morning work-outs but got 20min. on a treadmill instead after waiting for 5min. for one to open which was annoying.

I would stay here again since the hotel was so nice overall.  If you are ever in the area for a game at The Staples Center, staying here is a must!

22/01/13 | Link | Rating: 4.0
224. Earlene C.
I felt like a queen! Talk about faaaancy.

All the amenities at this hotel are fabulous and new.  The pool is so swanky. Complete with swiveling cabanas and trendy music in the background.  Towels and warm water await you on that rooftop pool.

Sigh, I want to go back!

01/07/10 | Link | Rating: 5.0
225. Kat F.
Horrible customer service.  Reserved a room for four people and they gave us one king bed. They tried to make us feel good about giving us a rollaway. Excuse me but that is still a bed short!!!! Won't even comp us although they finally reduced the room rate and gave us free parking.  My daughter is still sleeping on the floor!!!!

20/11/13 | Link | Rating: 1.0
226. Tina C.
Had drinks here.

19/10/13 | Link | Rating: 3.0
227. Stephanie C.
Stayed here over thanksgiving weekend.  Lots of fun places/ things to go see around here.  You're in downtown LA, so if you want to go grab drinks, you are at a GOOD spot :p There's lots of chain restaurants also surrouding the restaurant so if you don't want to eat at the hotel, you got options without even really walking anywhere!  The service here was superb.  Delivery of any items we requested was prompt.  I personally watched the housekeeping person clean our room.  I told her don't worry bout the towels, as I needed to use it right away, but she insisted on putting everything away exactly the way it should be.  She was very curteous... and since I walked into the room while I was cleaning.... she asked to not only SEE my key, but she also had me use it on the door in front of her.. sooooo Security is good :D  I peeked at the rooftop pool... VERY nice... with cabanas and all..

to be honest, I didn't quite like the restaurant that's IN the hotel for breakfast, but that'll be saved for a separate review.  Oh I also saw a bunch of Chicago Blackhawk hockey players staying here... soooo you can spot celebs here....

I can't wait to come back and stay here again!

30/11/11 | Link | Rating: 5.0
228. Lilly S.
Location is great but service is poor; from the hotel to the restaurant. Takes forever to get anything!!!!  Toi bad, Iike go g ti the staples

30/11/13 | Link | Rating: 1.0
229. Erik L.
Classy hotel with little to no customer service. They charge for everything that is complimentary at other hotels, including wine glasses ($2 each). Room service has not come to our room all day today. I will definitely think twice about ever returning to this hotel. Marriot has really disappointed me.

14/12/13 | Link | Rating: 1.0
230. I O.

All in all a great visit. Awesome rooftop pool and hot tub. Packed due to Black Keys concert at Staples Center, but service ended overall being good with one minor hicup during check-in.  Gold and Platinum lounge closed on weekends. Get a meal credit!

18/05/13 | Link | Rating: 4.0
231. Tasha M.
This hotel ROCKS......The SERVICE is WONDERFUL and OUTSTANDING!!! Our Company had a weekend event here this past weekend and they made our stay exceptional. Even when we arrived it was quit overwhelming for the Valet service trying to handle over 1500 people all arriving within minutes of one another, but they were well organized, very calm, very patient with us, very friendly and gave us all the attention needed to keep things moving very efficiently and in a timely manner. I was sooooooo amazed by my room in the 19th floor and the view was impeccable. This hotel provided everything at your finger tips, top luxury in a box :)

Everyone on my FB knows that this is the place to stay whenever you want to attend an event downtown. There is no other place I will ever wanna be. Valet is a little steep but well worth it, they do a wonderful job that I tipped the guy $20.


Ohhh and I loved seeing my picture of me and my staff posted on all the banners through out the hotel and on the hotel entrance :)

05/05/13 | Link | Rating: 5.0
232. Eric R.
I LOVE this hotel. It is right smack dab in the middle of downtown Los Angeles at L.A. Live where everything has been refurbished and transformed into a mecca of entertainment. The lobby is beautiful with a very cool bar serving high-end cocktails and a restaurant....these venues WILL hurt your wallet.

Check-in is very warm and welcoming and efficient and the staff are all friendly and eager to help.

The rooms are very spacious and comfortable and decked out in retro decor. They come equipped with an iPod doc which is a must in my opinion. The bathrooms are good size with nice toiletries and a rainforest shower which is a great way to wash away a hangover.

They have an awesome outdoor saltwater infinity pool with awesome views of downtown and a bar in case you get thirsty.

The location is great.....I would recommend avoid any of the venues at L.A. Live. I didn't travel from Phoenix to Los Angeles to hang at The Yardhouse after all. But you can walk just a few blocks in safety to Figueroa or Hope streets to find lots of cool places to have a drink away from all the touristy crowds at L.A. Live. Once you're sufficiently smashed, you can retreat to your comfy room at the JW Marriott.

25/03/12 | Link | Rating: 4.0
233. Amy B.
I stayed at the JW Marriott in LA for a week and my stay couldn't have been better!

Everyone working at this hotel is super-friendly and always says hi to you. The valet opens your car door for you too. They're very nice and polite. The housekeeping is great and leaves your room in perfect condition.

My room was beautiful, modern, and impeccably clean! The bed was huge and super comfortable and I loved the decor. One thing some people may not like is that a side of the hotel faces a movie theater and its huge ads flicker all night. At night the view of DTLA is stunning though.

The JW is in a great location! There is easy highway access to Beverly Hills, Santa Monica, Burbank, and Hollywood. I never felt unsafe while walking from the lobby to the valet LOL!

I can't wait to stay at the JW Marriott in LA again! :)

26/07/13 | Link | Rating: 5.0
234. Christine M.
Unimpressed all the way around.  I frequently have to book travel on behalf of other individuals (candidates who are interviewing with my company).  At most properties, I can provide an advance authorization (or set up a direct billing arrangement), and I requested to do this here.  Twenty-four hours after completing the form and returning it, I received an email from some accounting clerk indicating that this property no longer accepts credit card authorizations because they have had too many fraudulent charges.  I'm told via email that I can come swipe the card or I can use a company check (which must clear prior to my guest's arrival).  I replied to the email asking for additional assistance and the accounting person never bothered to write back in a timely manner.  I called the hotel and talked to multiple people -- none of whom can do anything but say "sorry" as they have no decision making authority.  No one could tell me when I needed to come by to the present the card - was it the same time as my guest arrives or could I come in advance.  Meanwhile the nasty person in accounting emails me back a snarky rude less than helpful answer (she also services the Ritz Carlton accounting department and I'm sure that property would like to know how unhelpful she is).  

So after multiple useless conversations, I head over to the hotel and was helped by a nice guy who swiped the card and assured me that the room charges would be on my card and NOT on my candidate's card.  My guest checks out the next day and they charge him!  After 10 plus phone calls AND a personal trip over there, the hotel still got it wrong.  

I then called them again and they apologized, promised to reverse the charges and charge my card and send me a folio showing the charge.  Two days go by and NOTHING.  I call back yet again and finally got it fixed.

I hope I never have to put another candidate in this hotel.  I will never recommend this property to family or friends visiting Los Angeles.  Instead of making business transactions difficult for corporate clients, stop attracting such an unsavory type of guest to prevent fraud.  Instead the property makes it nearly impossible to do something that most hotels will let corporate clients do. While I could understand the decision to no longer allow this, their customer service was beyond bad.  The accounting manager/clerk needs to be sent back to customer service 101.  At the end of the day, all I needed and wanted was specific instructions on when I needed to come over to the property.

19/07/14 | Link | Rating: 1.0
235. Robert H.
I am an Angeleno.  So, when a friends of mine planned to have their wedding in the downtown area I welcomed the chance to stay at LA's new jewel.

I was not that put off by the prices, I did get a little break using AAA at time of booking, their website was a breeze to navigate and I liked all the pictures of the different rooms which turned out to exactly what I reserved.

I was a little peturbed by the parking fee, and forget trying to easliy enter their driveway heading west, but those feelings vanished once I rolled up with my beat up truck and they extended great curteousy to how the parking worked.  I had planned to stay an extra day and just take in the whole downtown scene for the weekend and I would be driving one evening, you ride an elevator to the lower parking/valet and then return via the main entrance, a nice emenity.

The check-in staff were so nice with hteir smiles and bright attitude!  It was near happ hour for my check in and I wanted to grab a bite before the wedding, I asked if the Flemming's place located at the other end of the block had a happy hour and the counter girl checked for me.  I was kind of wowed as they have internet right there on their reservation screen!  I'm easily wowed btw...  In a snap she didn't see anything on their menu/site so she placed a call to them!  In the time it took for me to write these few sentences she affirmed that they did indeed have a happy hour and passed me their phone number, I don't know who was happier. lol

Off to my room.  The elevators have a nice secure feature where you have to activate the floor buttons with your room key, I noted the pool level, and my room was easy to find.  I entered a modern furnished, cozy, quiet room, I was giddy with the shower size, I love the glass partition/door!  Nice flat screen TV with an abundance of sports and news channels.  I tried to hook my phone up to it to play music but that didn't work, and I didn't have much success finding any other music source.

When I checked in and the counter girls asked if there was anything else I asked if it was possible for late check out and she happily noted on my room I was good to 1pm.  Perfect!

I would like to visit their lounge area another night, when I rolled by there I was kind of faded from the privious nights debachery. ;o)  I love the energy of the place with it's proximity to LA Live, this place was huge in the momentum of the downtown revitalization, and I'm glad I got to experience it as somewhat as a tourist!

29/11/11 | Link | Rating: 5.0
236. Michael B.
Don't Valet at this hotel! Stuff was stolen from my car when I left it for a few hours. They went through and broke my center console and also went through my glove box.  The hotel is nice but don't valet if you can help it. My fault for actually thinking people were honest.

07/01/14 | Link | Rating: 1.0
237. Charity J.
Ritzy or Tacky?

This hotel is not sure what it wants to be. Great Hotel, super tacky advertisement!  Honey BooBoo is staring me in the face.  I can't believe this hotel would stoop so low as to put a giant advertisement on the staircase.  Higher standards?  I guess not anymore.

18/06/13 | Link | Rating: 3.0
238. Mary G.
I generally LOVE JW Marriot's---we are Platinum members and religiously have a great time at ANY Marriott.  

This past weekend was surely the exception to the rule.  The problem: They had a huge Mary Kay Convention in town, and were thoroughly and completely unprepared for it.  As such, their service took a nose dive to lows I have never experienced before.    First, we had to call three times for a roll-away bed we were promised at check in---we got it 8 hours after our first request!  We asked for 4 pillows and a couple of blankets.  Because they were so overbooked, they couldn't even send one blanket up with the bed--they said they were all out.   We only received 2 pillows but that seemed to be fine for the kids--although an apology would have been nice.  Had we known they had no blankets,  we wouldn't have upgraded to the suite--we would have stuck with two double beds so our kids could have the luxury of having a blanket instead of spiking up the heat in the room.

Next morning, the breakfast we ordered didn't include items their menu promised it did.  We called down and mentioned it, and the gal said she would send up the missing items (breakfast potatoes is what it was).  We checked out 3.5 hours later, never having received the potatoes or an explanation.  Might I also add the phone rang 50 times, three times in a row when we called down for room service.  Finally, on the fourth try, after 25 rings, the operator answered.  

I understand busy, and it's great the hotel made a bunch of money last weekend.  Next time, they ought to use some of that profit to hire additional staff to handle their client's needs.

14/01/13 | Link | Rating: 2.0
239. Justin J.
If you are attending an event in downtown LA this is the place to lay your head.  A beautiful modern hotel that's convenient to a laundry list of venues and eateries and protects you from that infamous LA traffic (AKA purgatory) after an event. Can't beat crossing the street to get to your lodging after a Lakers game. I suppose you would get the same experience from the Ritz Carlton as they are connected, but I say save the loot by staying here and then use that money for an extra special dinner. Unless you just got it like that. I ain't hating.

28/05/12 | Link | Rating: 4.0
240. Angela L.
Was here for company holiday party.  Company booked the Platinum ballroom, which is on the second floor.  Hosted bar inside and outside the ballroom.  Outside the ballroom there's a large open area with plenty of room to stand around and talk.  The wall is glass so you get a very nice view of LA lights.  The ballroom is very nice and grand, with a dance floor in the middle.  Valet parking is $20. Great venue.  Good for weddings and company parties.

17/12/13 | Link | Rating: 5.0
241. Carolyn T.
I stayed here for a concert that took place at Club Nokia a few weeks ago. From the website alone, I knew I would fall in love as soon as I walked through the doors. By far the nicest Marriott I have ever stayed at. The customer service is fabulous, the decor hip, the the rooms comfy.   The pool looked amazing as well, but I never got the chance to enjoy it. Next time for sure!!!! There is a very nice bar with oversized chairs and love seats that is right next to the lobby. Our waitress was cute and very helpful, and the people watching hilarious!!!!!!  
I would love to plan a girls getaway here for my bday in August.

28/06/13 | Link | Rating: 4.0
242. Angie W.
We had my company's holiday party here last weekend and it was beautiful.  

As you drive up to the valet, you are greeted with a red carpet and the Gold ballroom foyer is just behind the doors.  Inside the ballroom, it fits 550 guests plus some casino tables, bar and gorgeous dessert displays.

We snuck out and walked around the property and it is very modern and classy.  They had a HUGE white Christmas tree lit up at the entrance of the hotel.  The hotel is huge, we had a long trek to get from the ballroom area to the front entrance of the hotel.

We also walked out to LA Live which is a hop, skip and jump from the main entrance of the hotel.  Definitely worth it to stay here if there's an event you are going to.

The rooms are pretty standard size with plush comfy beds and all the amenities.  For the price, it's worth it.

As for the catering of the food, it was good, but not spectacular.  Come for the hotel aspect, not the food.

All in all, if you like the modern chic hotels, this one's for you.

22/12/12 | Link | Rating: 4.0
243. Chuck E.
This is a highly overrated hotel and not worth the excessive price, even for frequent travelers who value quality.  The traffic situation at night near the entrance is unacceptable, and the hotel does nothing to assist guests trying to drive in to register.  Second, rooms facing the swimming pool are surprised by 7:30AM music blasting from loud speakers for the water aerobics class.  Then $40 extra charge for overnight parking (there is no public parking nearby) and extra charges for internet access.  You've got to be crazy to stay at this upscale hotel at LA Live.

04/02/14 | Link | Rating: 1.0
244. Michelle K.
Rooms are nice.  I love the look of the bathroom.  The bed is fluffy...of course I jumped on it. :)

Love the lobby and the whole look and feel.  Didn't feel like I was in LA

29/01/12 | Link | Rating: 4.0
245. Herb T.
Nice JW ..they are adjacent to their sister Ritz Carlton and share some systems.  Nice rooms and executive lounge was an added plus.  I prefer a more traditional or classic look but this property is trendy and hipster lite.  Corner suite on 17 the floor was quiet and spacious. Nice views and huge bath.

05/02/14 | Link | Rating: 4.0
246. Catrina D.
I've been staying at the JW Mariott and attending events held there since it opened a few years back, and the experience is almost always pleasant. As someone who gets super severe anxiety over hotel check-ins, the J-Dubz (as we've lovingly nicknamed it) always makes check-in a smooth and easy experience for me. The rooms are always clean, and whenever something goes wrong, they always immediately resolve it and either refund us a portion of our money or treat us to sparkling water and fresh fruit. My only problem with this hotel is that staff can get seriously backed up during major events, which is expected -- but when it takes over a day to get new towels... that's a little too much! Haha.

I definitely recommend the JW as a place to stay if you want nice, large rooms, good service, and a convenient spot to stay smack dab in the middle of Downtown LA. The new 7th & Fig plaza nearby is wonderful and there's almost always a concert going on during weekends -- the bar scene has vastly improved over the years, the fashion district isn't far, and the eats nearby are great. Grammy Museum/Nokia Center/Con Center is less than 2-5 mins away and the room views on all sides are generally nice. (can't blame the JW for the ugly parts of LA...!)

I'll definitely be staying here for the upcoming expos and events I'll be attending in DTLA next year as well. :)

09/08/13 | Link | Rating: 4.0
247. Julie N.
I spent last Friday night here to take my friend to the Lakers game and I was so glad I did.

The hotel is new and hip looking and was just a fun place to hang out.  My standard room was very spacious and comfortable.  The shower was a bit plain looking, but it worked fine and the rest of the room was contemporary.

Being next to L.A. Live, you're just a few steps away to many restaurants and across the street from the Staples Center.

I hated paying $40 for valet parking like others have mentioned, but I have no other complaints about this place.

Oh, and the Lakers won in overtime against Toronto 118-116.  Great game, great night!

10/03/13 | Link | Rating: 4.0
248. Julie R.
Hotel was fabulous as always, however, the front desk staff is a bit grumpy in the evening and in the morning.  The Concierge has always been very helpful and pleasant as well as the valet and bell cap.

05/01/14 | Link | Rating: 4.0
249. Rob H.
The JW in LA is what you would expect from the JW Marriott line; stunning. This is a perfect location for doing business in the downtown area, seeing games/shows at Staples Center, or if you just want to spoil yourself, relax at their roof top pool, eat some amazing food and even rub elbows with the Hollywood elite.

Be prepared to pay for this luxury though. While the room rates aren't overly expensive, parking is $40/day which adds up quickly. I stayed in a "Standard King" room and it was more like a JR Suite (very nice). I can only imagine what their actual suites have to offer.

I would recommend this hotel to any of my friends or family; whatever the occasion.

11/02/11 | Link | Rating: 4.0
250. Jackie B.
Had a great experience staying here minus the fact that two cars cost $80 to park overnight. Unfortunately that's to be expected in downtown.

The rooms are very up to date and clean; the beds are comfy. Nice toiletry assortment including toothbrush with a little plastic cover to go over the bristles. Lobby bar has yummy drinks ($13). I liked it better than their "Mixing Room" which offers only 5 cocktails.

One comment, there are these massive Guess advertisements in the lobby. Sort of reminds me of when you go to the movie theater and are forced to sit through commercials. The lobby would be much nicer to look at without them, especially when  paying $13 for a cocktail... just saying.

20/02/13 | Link | Rating: 4.0
251. Jeremy P.
We had business in downtown and needed to spend 1 night in LA... The JW was the closest to where we needed to be.

What a pleasurable experience! Too bad it was only for one night! The staff was very friendly, professional, and helpful! The valet when above and beyond to accommodate us with our 3 kids, and the pool is an experience in and of itself!

Wonderful all the way around! You can tell that the management knows how to run a top-notch place!

We'll stay again next time we need to be near downtown LA.

29/09/13 | Link | Rating: 5.0
252. Brittany L.
This Hotel is so beautiful and the rooms are huge, but for our $400 per night I'd at least expect free internet, a light breakfast or parking. Nope...everything has a price at this place. But I will say that their rooms were one of the nicest I've seen. The rooftop pool was cool too, but was filled with little kids even late at night. Over all, it was an aesthetically pleasing hotel, but I didn't feel it was worth the money.

07/03/14 | Link | Rating: 2.0
253. Conner W.
The JW Marriot at L.A. Live is an incredible looking* facility! Its proximity to the events centers and other downtown attractions make it a perfect place to stay if you have activity downtown. The rooms were great and I really like the variety in bars (indoor/outdoor seating) and restaurants.

I have three issues with the JW Marriot:

1) Internet: These folks need to re-think their internet access plan. Currently, you have to purchase internet by the day. I was there for five days and had to go through the slow purchasing routine every morning. This is ridiculous and unacceptable. Guests should be able to purchase internet packages - 1, 2, 3, 5 days, one week, unlimited, etc. One choice won't cut it. 1 out of 5 stars here.

2) Bar Staff: There were some good servers and there were some of the worst servers I've ever experienced. One guy got our order wrong - 3 times. When I asked him to 'close me out' he took my card, returned 5 minutes later and handed me the card back without the check. Then, on the second attempt 20 minutes later, he didn't remember me, lost our check, then put my Passport ID Card in his shirt pocket and told me I was incorrect when I told him he had it and I needed it back. This guy needs to go. I won't fault all the wait staff here, but the hiring managers need to do a better job.

3) Room Service: The food was okay, but a little on the Chef Boyardee side of taste. Here's what really got to me: I called at 11:40pm for a simple bowl of pasta and a side salad ($10 pasta). I placed the order with a very nice woman. She called back 5 minutes later and said they were out of the pasta I ordered and would I like another kind of pasta (she recommended a specific item not on the menu). I said, "Yes, as long as it is a comparable dish." When I got the dish, it was luke-warm and goopy. Then I looked at the bill - my $10 pasta had turned into a $65 meal. She never informed me that the substitute pasta dish was 3x more expensive. This is unacceptable. 1 out of 5 stars here.

Overall, if I found a good deal on a room here I would stay again. But I wouldn't order any of their services and would bring a 3G/4G card for internet.

18/07/11 | Link | Rating: 2.0
254. Ryan C.
Nicest hotel I've ever stayed in by far.  The area could not have more going on:  the weekend we were there, not only was there a comic-book convention at the convention center, but several events at Staples and Nokia Theatre, including a red-carpet Emmy event.  The whole area is vibrant and alive.

For access to spots downtown, you couldn't ask for a better placed hotel.  I suppose if you were wanting to spend much more, the Ritz next door has a strong potential to be a nicer hotel, but for my horizontal-surface-on-which-I-can-sleep needs, the JW Marriott was beyond what I needed.

Only minor complaint is parking.  $40 a day is steep even by downtown LA standards.  Having parked twice at LA Live during the weekend when events were going on, it seems pretty apparent that there are long periods when the lots there are empty.  It really would be nice if the hotel would strike a deal to validate for guests.

18/10/12 | Link | Rating: 4.0
255. Jennifer L.
The view of the pool is nice, but the flickering advertisements streaming in through my curtains all night not so much so.
I hate showers where you have to soak yourself in freezing cold water when you turn them on - does no one ever think of that when they remodel bathrooms?
Beds are super comfy, rooms are spacious and well appointed.
Staff is friendly, space is great for a meeting.  Food is okay to good.  I don't understand the color scheme - orange, yellow, magenta, pink, brown. . . basically all the colors.
Great location at LA Live - extra swank factor by being attached to a Ritz.

25/06/13 | Link | Rating: 3.0
256. Tara M.
Beautiful lobby and amazing pool. Great location right next to the Nokia Theater and the Staples Center. Super friendly and accommodating staff.

12/05/14 | Link | Rating: 5.0
257. Dean W.
This is probably one of the nicer Marriott's I've been to aside from the one in Hong Kong which is also a JW.  The hotel is in the LA Live complex next to Staple Center so if you plan to catch a Laker game, Clipper game, this is the place to stay at.  There's also a variety of restaurants and a Lucky Strikes next door but unfortunately I was expecting a lot more to do but didn't find it (at least at night).  Anyway the hotel...

The hotel is fairly new and the rooms remind me of Vegas.  It has a modern feel to it with colorful carpets which we think will look very old very quickly.  The hotel does have a very nice lap pool and a great gym you can work out in.  I found the service to be very good as the employees of the hotel always greeted us with a smile and said good morning or good evening.  I was overall really happy with it.  I would say the only downside and why I'm taking one star away is because valet parking costs $40 a day which is very expensive.  Anyway great hotel, you should definitely stay here if it is within your budget.

01/11/12 | Link | Rating: 4.0
258. Maggie K.
So, I'm currently at the hotel sipping on amazing coffee (can't believe hotel coffee is this good) and a delightful scone. I am so overwhelmed by this tiny breakfast and amazing staff that I couldn't bear not writing a review.

I really love my on-call job as an EMT. It takes me all over the state to amazing places like mud runs, marathons, conventions, yada, yada, I don't want to make you jealous. This week I'm on duty for a convention and I have my own set up in the Platinum Office (fancy!). I get checked up on by the staff every 30 minutes to refill my very own canteen of water and they bring me snacks and engage in great conversations. They're all so happy, all so kind, and I actually love waking up to be here!

I get greeted by the adorable Valet man that remembers me and always says good morning with a huge smile. I'm kinda embarrassed that I didn't wash my car because I almost feel obligated to give these amazing folks a clean car to park. I walk through their majestic lobby with dangling crystal chandeliers and high ceilings. So open, so free...the lobby really sets a welcoming tone.

The ballroom is great. I highly recommend you book your meetings, conventions, whatever with the Marriott. The food they cater is amazing! I never have a good experience with catering but these folks do it right. They also lay out snacks like mozzarella sticks, veggies, cliff bars, scones, sandwiches, parfaits, etc. I was so impressed with the tea selection they had and set up ACTUAL honey and lemon on the table!

I'm not hard to please, and I can be a really cheap date, but I do value cleanliness and professionalism and the JW Marriott really delivers in all aspects.

27/06/13 | Link | Rating: 5.0
259. Jeannette G.
I have said that every establishment in LA Live has a weird layout - the Marriott is not the exception.  Long gone are the days of the grand entrance hotels, you know the kind we associate with Eloise.  

However, this Marriott with its open concept is quite inviting once you get in.  As what is considered the main entrance is not pedestrian friendly.  This makes sense, as I think that they were trying to avoid having people use the hotel as a thoroughfare to access the Staples Center or Nokia Theatre.  

Drinks at the bar are not cheap, a top shelf cocktail will set you back at least $15

08/11/12 | Link | Rating: 4.0
260. Megan V.
Very cool hotel. I wanted to be in a hotel with a central location and the JW Marriott fit that bill. The fact that the Thompson group runs the hotel was appealing to me as well because I love the Thompson Hotels. This hotel has that old classic Boulevard vibe and the interior reflects that. I found my room comfortable and it wasn't as noisy as I thought it would be considering that everyone told me the hotel was quite a party hotel. The restaurants in the hotel are average, but the pool is great! Laying out by the pool in the Cali sun was a lot of fun. The music and scene by the pool is one of the best in LA. My only complain was that it was a bit pricey.

19/05/14 | Link | Rating: 4.0
261. Geo M.
Bad valet.

17/06/14 | Link | Rating: 2.0
262. Allison L.
Fabulous!!  This hotel is simply beautiful. From the lobby to the bar to even the elevators to the rooms.  Everything screams luxury.  The staff is courteous, friendly and right there to help with anything you may need.

The lobby itself boasts and contemporary check in counter, an Illy cofffehaus, a gift shop, lounge bar and restaurant (which was delicious FYI) and a posh bar/club that has live music Fri/Sat nights!!  You hardly need to leave the hotel!

On the second floor is the gym and spa.  This gym was quite possibly the NICEST most equipped gym I've ever seen at a hotel.  Fresh clean towels, water stations (with infused fruit!), scales, private stretching areas and an abundant of machines.  I had one of the best workouts ever!!!  

The fourth floor is the pool area.  To die for! Such comfy chairs, great pool and cocktail waitresses that walk around.  Full service bar and restaurant.  We also heard live music....fantastic!

On to the rooms.  The bed was so comfortable, such a great night sleep! HD TV's, desk area.  The bathroom was UNBELIEVABLE!!! The shower was....was....um...orgasmic??? It was like a rain shower, I never wanted to get out! The decor of the room was delightful and open/airy!  

Some bummers.....if you want to use WiFi in your room its $13 a day. However, if you'd rather not pay for it, you can go to the Business Lounge and you won't have to pay.  Seems strange, but whatever.  Valet is $40 a night.  Sheesh.

For $200 a night in downtown LA, this is a prime spot.  Lots of eateries within walking distance and about 2 blocks from the highway.  Not to mention the Staples Center and Nokia are almost attached to this hotel, so at night its a lively area.

Would def recommend this place to anyone wanting a great hotel in the mix of everything.  HOLLA!!!

18/07/12 | Link | Rating: 4.0
263. Abi W.
I stayed here with my two young daughters for the Radio Disney Music Awars (without my husband who had to work) so that we didn't have to drive the hour back home and could enjoy LA for the weekend. Needless to say, I was a little nervous having two kids under 6 in a hotel without another adult, but the reason I give this hotel 4 stars is because the entire staff was extremely kind and accommodating. The service was excellent in every way. They let us check in early, and the process was fast, despite my 4 year old running around in circles. I never got the annoyed look that I get at so many hotels when I arrive with young kids in tow, or when the kids are full of energy.
The room itself was great, particularly the view. We were in LA for the awards and are view was exactly where the Disney stars were arriving. The room service was fast, friendly and delicious (same with breakfast the next morning).
There was a hiccup on our last day when we couldn't get back into our room. It took TWO trips up and down from the 16th floor (with two frustrated kids) to the front desk getting new keys before someone was finally sent up with us. However, that guy just made sure our key swiped in the elevator, then (without a word or a moment to let us protest) walked away. On the THIRD trip, we were sent up with a very friendly security guard who got us in and our room service was comped, which was a very nice gesture. I appreciated very much that the room service was comped because that experience was extremely frustrating and, all told, took about 30 minutes out of our morning (which feels like more when you are dealing with young kids being dragged down long hallways for the third time in protest).
I should also mention that we used the Show Your Stub package, which is great considering the price of valet. The package includes valet and the breakfast, which works out to be a solid value.
Overall, I really liked this hotel and will likely stay there again for trips down to LA, mainly due to the friendliness of the staff. If the room service gesture had not been made for the key ordeal, I may have felt differently as I was not a fan of the way that was handled the first two times...but it was overall a fantastic place.

02/05/14 | Link | Rating: 4.0
264. Jadiv M.
5 Stars every time! Can't go wrong booking at JW or just visiting.  Each of my stays have been wonderful and a mini escape from home. Whenever the opportunity presents itself, I'm here!

12/03/14 | Link | Rating: 5.0
265. Michelle W.
What a ridiculous hotel! Loved it from the second I checked in and loved it even more when I finally got to my room.

Huge room with an amazing bathroom and everything was spotless and clean! Everything is modern and up to date. The gym was awesome and the pool was nice.

My only complaint is that I only stayed here for one night. This hotel is located right next to LA Live and there are a bunch of restaurants in the area to satisfy any craving. I will definitely stay here again!

03/10/12 | Link | Rating: 5.0
266. Kimberly F.
Every year I come stay at the Marriott for anime expo. Although the place is always packed, the staff never cease to amaze me of how kind, and friendly they are during this hectic time.

-Valet:  The valets here are friendly, and open your door for you, pretty much what you would expect from such a nice looking hotel.

-Check-in: Very organized, and they will ask you if you prefer something specific in a room, and will tell you all the services and amenities that are available to you during your stay.

-Maids: The maids at this hotel are probably my favorite. They greet me good morning all the time and are very polite when I ask for towels, toilet paper, ect.

-Bellhop: My least favorite. I honestly don't like how they leave your stuff in the lobby right next to the entrance. Sure I understand it takes time for the bellhop to deliver the other luggage but I just don't feel like my personal possessions are secure. I would say avoid the bellhop. By the way try not to use a bellhop when checking out around noon. it'll take an hour and thirty minutes before they get to you.

Overall every staff member is extremely friendly! They will greet you and create small talk. It makes staying at the Marriott very comfortable.

08/07/13 | Link | Rating: 4.0
267. Marina P.
My sisters and I stayed at the JW Marriott in downtown LA for one night. It cost us close to $400 for a one bedroom.

We requested a double bed room, but were given a King. After asking 4 times, they finally brought a roll-out bed at 1am. It looked as if it was in some dusty closet for years. There was no blanket provided just a thin-yellow sheet. The pillow looked like chewed, scrunched cotton balls had gone through a rough wash and smelled of mildew. We were very disappointed about their service for the price of a one night stay.

I would give them one star, but the only reason I'll give two stars is because I got to bump into Antonio Conte from Juventus there and because there evening lounge had DELICIOUS food.

05/08/13 | Link | Rating: 2.0
268. Scott L.
Love, love, love this Hotel! Beautifully decorated with wide open spaces. Every time I walk into the lobby I am filled with joy as I take in the majestic glass and marble main floor.

In the evening, be sure to stop by the ION Bar next to the pool of on the 4th floor. Very nice place to hang out for a cocktail after a long day.

02/08/13 | Link | Rating: 5.0
269. Diego S.
Been a while since you've gone to the gym?
Well it's gonna be even longer once you walk into their fitness center and see what's on tap. What is it about going on vacation that makes you want to workout for the first time in 97 years?

Dressed in never worn until vacation Underarmour, and fully prepared to whip my fat ass into a lathered frenzy, I happily trotted down to the fitness center. Surprise.
It was like the scene from The Goonies when they walked into the treasure room. Only this room held a different kind of treasure.
This room hosted the most beautiful bodies in the world.

There were sports hunks, and models...tanned and glistening with colored sweat droplets.
There were movie stars, and rappers with entourages. (not really an entire entourage, just one dude as big as all outdoors.)
I even saw one of my favorite 'film' heroes (I think)  from 'Blast on My Big Naturals'.

Then there were the abs.
Jesus, it was like a looped commercial for 5 minute abs, only these folks weren't sporting six-packs. Shit no.
These people had abs all the down to their fucking ankles. I didn't know that was even possible!

Anyway, as fast as I hot-footed it down to the fitness center, I step, ball, changed my big white pimply booty back to the lobby for the safety and comfort of others more out of shape than me. No luck.

L.A. Live is like fly paper to the rich and beautiful.
Going there was a mistake.
I belong at the Econo-Lodge with people of my own ilk.

Or maybe I was meant to be there, if for no other reason than to confirm to the rich and beautiful that there is indeed a beauty spectrum and yours truly is firmly ensconced at the other end. Yeah, that's probably more the case.
After all, someone has serve as a piece 'o shit perspective to the rich and famous, right?

Rooms are nice. Executive suites are large and comfy. Got to see the Staples Center's lights flashing all night...even with blackout curtains. 24 hour room service too, this so you can devour your way down to a new level of hell after seeing all those beautiful people.
The breakfast buffet was nice. My server was sweet.

Time for new depression meds after a weekend of this bullshit.

30/06/13 | Link | Rating: 4.0
270. Nick Z.
Stayed here a couple weeks ago. The experience was great. I enjoyed every  bit of it.
Chris at the front desk is great. He will help you with anything you need! 12/10 I would definitely stay there again. Thanks Chris and everyone else who made our experience enjoyable!

16/06/14 | Link | Rating: 5.0
271. Sleepy B.
schwanky hotel -- way more modern than I thought  Marriott would be. Very professional and attentive staff. The flavored popcorn they provided for conference was freaking amazing!! Beautiful LA long pool on the 4th floor with jacuzzi. I should have stayed an extra night just for myself so that I could lay out by their worthwhile pool area. I felt like their lounge was almost like a night club. Too bad I was there for work. I would have taken more advantage of it. I did take most of my meals however outside of the hotel. it's within walking distance to this wacky (in a great way) lunch place called "Simply Salad" I revisited more than once, and it's right next door next to a beer house.

07/05/14 | Link | Rating: 4.0
272. Kajal P.
My boyfriend book a two night stay here for our one year anniversary. It's a wonderful place to stay. We always stay with Marriott, so it was super nice to check out the JW Marriott.

-close to everything (Staples Center, Nokia theatre, movie theatre, restaurants...etc)
-Junior suite....VERY LUXURIOUS, spacious. If you have a rewards program with them, they accommodate you very well. Pool on the 4th floor, great views of downtown LA,etc.

-Super expensive parking, forget drinking at the bar...insane prices for a Blue Moon. No complimentary breakfast. Have to pay for it, basically pay for everything..

Overall, the experience was worth it. Would I stay with them again...yes. Would I drink at the bar...no, not worth the price of the drinks.

28/05/14 | Link | Rating: 5.0
273. Yvonne S.
Everything was perfect starting with Chris from check-in. His professionalism and knowledge were none other than outstanding !! Kevin the bellhop, Simone in the bakery department, Joyce the concierge (outstanding customer service!!!), and Rachael at the front desk. It's been a while since I've encountered such customer service and staff such as these five employees mentioned. Thank you for making my stay in LA perfect!!

20/04/14 | Link | Rating: 5.0
274. Ryan P.
Fun but uber pretentious  I mean it's LA for goodness sake.  To far from the OC to drive for dinner and drinks. Also since it is "LA" parking is horrendous, hard to find or expensive. I'd rather stay in the OC and not have to deal with the one way streets and name droppers that are too busy trying to be "Somebody else" they don't recognize themselves.

05/10/13 | Link | Rating: 2.0
275. Freddie L.
Such attitude! Does it come included in their rates? I'm not the brightest tool in the shed, but as someone of average to below-average intelligence, I think it's pretty reasonable to assume that where you drop off your car for valet is also where you pick it up unless told otherwise. So when you call down to have your car ready and are not told otherwise you end up looking like a class A moron waiting for your car longer than a reasonable person would wait. Maybe I am a class A moron, but damn you JW!

Also, just because I'm standing close to a large group of people of my ethnicity, does not mean I am with that group (mind you, I was not standing with the group, but close to. Think of a graph with outliers)

20/08/13 | Link | Rating: 1.0
276. Taylor D.
So sometimes I need to show off how really, really, ridiculously good looking I am. I was in L.A. for a runway show (and yes I can't believe it either, apparently I'm so ugly I'm attractive, who would have known? I guess that means I can get fat now).

Good thing I'm not a snooty little b*tch or else I might come off as entitled or something, but holy crap Wi-Fi should be free by golly! Ladies and gentleman, I have a dream, a dream that one day five star and one star hotels alike will all offer free Wi-Fi so that I won't waste my data while surfing ESPN when I'm sitting on the toilet. Is that so much to ask for? Geez, JW Marriot, how about hooking it up just a tad? I could have fed 500 starving African children for the price to stay one night in your lovely hotel, the least you could do is let me watch "Epic Rap Battles of History" on Youtube for free.

Overall this place is beautiful, the staff are all wonderful, and that's definitely expected. And one last thing, what's up with all the Asian people here? (Was that racist? Sorry)

25/09/13 | Link | Rating: 4.0
277. Kevin G.
- Room: I was on the 22nd floor and the room had a cool view of Staples arena and surrounding area.  Kind of like Las Vegas but less neon.  The room itself is essentially brand new with a nice couch, big closet, desk, plenty of electrical outlets, refrig, Very quiet no street noise.  Safe for your valuables.

Valet: Expensive ($40 / night) but no more so than nearby downtown hotels.  This is where they make $$, The valets are friendly, professional but give them 10m notice if you don't want to wait.

- Concierge Lounge: Good breakfast spread including scrambled eggs, smoked salmon, bacon, muffins,  salami many types of bottle juices, expresso maker,  coffee, and fresh fruit. And there was a bunch of other stuff. At night, they have 4 hot appetizers and a ton of other snack-ish type food. There is a fully stocked honor bar if you want a drink.

- Bathroom: There is a huge shower head, tons of water, lots of pressure, big shower area. Big sink area for your stuff.  Robes in room

- Front desk service: Professional, friendly, young staff.  One of the front desk people stand in the lobby and greet you as soon as you walk in, and then introduce you (by name) to somebody else that is behind the lobby desk. Never saw a line.

- Very busy lobby: There are a few different restaurants and lounges plus a dozen places within a few 100 feet. WP24 at Ritz next door is excellent.

I have stayed in many downtown LA hotels.  There is no question in my mind this one is the best.  I only wish I did not have to leave after one night due to a sellout situation.

31/10/13 | Link | Rating: 5.0
278. Michael A.
Let's get this out of the way, the location is great if you're doing something at LA Live, for obvious reasons, but that doesn't necessarily make the location great. There are better options as far as partying goes.

IMO the best thing about this hotel is that it is clean. The second best thing is the hotel room key.

Overnight parking is $40 and picking up your car is a pain in the ass since you don't walk out the main doors. When you go to pick up your car you actually have to take a separate elevator down 2 or 3 floors. Lame.

Beautiful lobby where you can catch a drink for $500.

Beds were average.

11/11/13 | Link | Rating: 3.0
279. Ariana C.
We had a professional work event here, Henry went above and beyond. Made sure we had a great time and everyone really enjoyed themselves. Would definitely recommend.

20/06/14 | Link | Rating: 5.0
280. Natalie K.
I've stayed overnight twice but I've been here many times for a conference or some kind of event. The hotel is located where LA Live is so it's very convenient to getting to Staples Center and Nokia Theater.

I have no idea what their daily rate is because I never actually paid since I was here for business both times and the company paid. I do know that they charge $40 a day for parking.

The rooms are nice and the facility is very well kept. The staff is always friendly and there never is a really long wait for service.

I am most impressed with their conference rooms and gala rooms. They are well equipped with everything you need. The food and snacks they serve are always delicious.

I was recently there to attend the dinner for the Asian Business Summit and the dinner and dessert platter was awesome.

07/10/12 | Link | Rating: 5.0
281. Michelle H.
Beautiful hotel! Great bar areas. Rooms are nice, clean, and spacious. Had a nice view of downtown also. Would definitely stay here again!

11/02/13 | Link | Rating: 5.0
282. Diana W.
Pretty! Modern decor, very friendly service. Overly expensive hotel parking though for guests staying here. Definitely still a hot hotel since its in LA Live.

Love the rooms though! Again modern decor. Large windows.

07/11/11 | Link | Rating: 4.0
283. Lars C.
Wow this place is great.  I had to attend a conference and was amazed by how nice the rooms are.  The catered food was phenomenal, plenty of wine, specialty cheeses, tapas, and dinner.  The staff is very friendly and made the event very memorable.  Clean modern decor centrally located to all the sights and sounds of LA Live.

16/09/14 | Link | Rating: 4.0
284. Susan L.
This was the most pleasant hotel I've ever stayed in. All of the staff was extremely competent and helpful. The room on the 10th floor was quiet, spacious,  and very clean. There are so many fantastic restaurants within a block of the hotel that I only wish my stay had been longer so I could try them all. I was in town for a concert at club Nokia, and the hotel was super convenient, and i felt safe walking around the block to the event. A little more expensive than I usually spend on a hotel (other than in Manhattan) but it really was worth every penny.

A highlight was the California local cheese plate with artisan bread that I enjoyed in the hotel bar.

12/01/14 | Link | Rating: 5.0
285. Mel B.
Modern, chic hotel in the middle of downtown LA. Well, that's not very unique.

It served as our stay for the LA Rock N Roll Half marathon last week, and the location for that alone gives it a few stars.  We just walked out of our hotel to the start line and didn't have to wake up at 4am and brave road closures, frustrating parking situations, and nasty port-a-potties for once.

The lobby was hip and swanky, with a cafe serving Illy coffee right as you walk in.  Check in was amazingly quick. We got there before 10 am, and although check in is normally at 4pm, they got us in right away.

The rooms are a bit bigger than standard rooms at cheaper hotels, which is how it should be.  The decor was again, modern as opposed to luxurious, but I liked it. Small sofa (or chair rather) next to the beds, clean rooms, decent sized tub. Our shower was nice, but the pressure was terrible. It was more of a drip, rather than a shower, but it did the trick. We had a great view of the pool, which was apparently heated, but didn't use it this time around.

Service was great from the check in staff to the bell service to our valet. Everyone was helpful and friendly.  

-1 star for the $40 valet fee.  For the price you pay, it should be free.

02/11/11 | Link | Rating: 4.0
286. Carlyn M.
As a platinum Marriott member I was shocked at how cheap (points wise) to stay here. Just an overnight trip to LA for an event at Staples Center this is a great location. Again this year alone I have stayed at 80 different Marriott properties around the US, so a JW should knock my socks off...one would think. We arrived way before checkin and surprisingly they had a room for us. My 9 year old was amazed at how pretty the lobby was, not going to lie the Christmas decor is pretty. The room itself was spacious and had the normal necessities...other than the condom wrapper my son picked up and said, " mom someone left some stuff down here!" Of course I screamed and had my husband call down to get us a new room. Yes, you read that correctly a USED CONDOM wrapper along with other items were visible on the floor in the room. The front desk gave us another room as well as a $75 credit. For a JW I can't explain the disappointment I have! $75 will get us mmm not even 1 meal at their restaurant. I had my son soak his hands and let's just say we won't be in the hotel other than to sleep. Thanks for the disappointing, gross experience Marriott!

30/12/14 | Link | Rating: 2.0
287. Mahsa K.
Unless you are already at L.A. Live I wouldn't come all the way here, but if you are and want to have a nice place to drink with a classy ambiance then come here. The drinks are soo expensive though, especially the Scotch is soo marked up, that made me sad. The servers were sweet and attentive though.

If Yardhouse isn't too crowded go there for an alternative.

24/02/13 | Link | Rating: 3.0
288. J F.
Overall positive experience, although I didn't take advantage of the amenities/ request room service, so I can't really say anything about that. I did make a lot of changes/ requests to my reservation over the phone and they were very accommodating. I even got the extra pillows I requested online, which doesn't really seem like a big deal, but I love pillows.

Everyone I encountered was friendly - the valet staff and the people at the front desk were really helpful and kind.

The hotel itself is impressive and well-maintained. Elevators can get crowded during midday, but it's expected. The rooms are spacious and clean, from the beds to the bathroom.

One of the best things about the hotel is the location. I lucked out because my room had an impressive view, along with everything else. Internet is ~$13 for 24 hours of connection. It's not too much, but all the little charges start adding up.

As for parking, valet is the only option available ($42 a night). As some of the other reviews state, picking up your car after checkout can be a bit of a hassle - I checked out about an hour early and there wasn't too much of a wait, but it was still a bit hectic.

10/08/14 | Link | Rating: 5.0
289. Sarah K.
The only issue this place has is valet. I was coming here to surprise my friend for her birthday, we came for the drake concert. I had called around to so many different places to find a good deal. I called this place about 3 or 4 times and every time they answered all my questions. they were so helpful.

Front Desk:When I checked in I informed the front desk agent (who I found out later was new and I wish I remembered her name to give her props but I forgot :( I am sorry but you know who you are) that it was a surprise. This girl went above and beyond everything that I could have ever imagined.

The room was really nice and comfortable. I loved the shampoo and conditioner in the room. Complementary water bottles!

The staff was all friendly. The front desk provided us a late check out for no extra charge and were always going above everything. Honestly I don't know who the front office manager is but they should know they have the best team around and I work at a resort. :)

Location was great I could walk to staples, nokia, and restaurants.

Pool: hot tub was small but the pool was nice and heated and had comp water bottles. The hot tub did have this weird design on the bottom of the ground that felt like spikes it was odd I don't know if it was suppose to be artistic or had a purpose I am not aware of but I did not enjoy it.

Valet: they take the car just fine. there were a couple of times I had to go to the car to get something and they would escort me to the car and were helpful. When I came to leave the property they took forever. to pay 40 dollars to valet the car and for them to take forever. there was no one waiting for their car. It was just us and the guys were talking to each other and didn't bother to get the car. After waiting there forever my friend finally just said give me the keys and got the car herself because they were taking their time and chatting about something more important that providing customer service, or even a service.  

Overall this is one of the hotel and the hotel team are amazing and I will be back. come back again without a doubt.

01/12/13 | Link | Rating: 4.0
290. Keith C.
Excellent hotel with a lot of energy.   We hosted a meeting at the hotel and it was as close to perfection as it can get.   The rooms are comfortable and the staff is great in terms of friendliness and efficiency.

12/08/14 | Link | Rating: 5.0
291. Christy L.
Having a wedding in the LA area?  Need couple rooms for your guests and wedding party?  Planning to get ready AT the hotel?  Need a nicely decorated room?  Need a lobby area to take your pre wedding pictures?   Book at the JW Marriott!

All our guests were so impressed and happy with this hotel.  For large groups, it's a perfect place where guests can comfortable relax in their suites or find lots of bars and restaurants to hang out without having to bug the bride/groom for questions or be bored stuck in their hotel rooms.  With LA live attached to the hotel, you can't go wrong with staying here.  

We got the Griffin Suite that was big enough to fit 3 makeup artists, 2 photographers and 9 other people.  This room came with a living room area that can comfortably situate 3 makeup artists.  I had asked the front desk for extra lighting since our makeup would start at 4:30am.  They quickly responded to my request and brought up everything I needed from extra chairs to extension chords to more lamps.  Great service!   The technician even offered to give me a free wifi password when I told him that I couldn't get into my emails to contact vendors for my big day!   Very courteous fast service at this hotel!

The lobby and bar areas were the reason this hotel became THE hotel for my big day.  We needed to take pictures in the morning before the wedding ceremony and couldn't drive out elsewhere to make this happen.  i needed a hotel that already had a modern and chic decor with good lighting.   Some hotels in the DTLA area restricted photography in their hotel lobby/bar areas but JW Marriott didn't seem to mind at all.  I'm glad this hotel was chosen because our pictures inside the suite AND in the bar/lounge/la live area came out stunningly beautiful!  

Only downside would be the bathroom not having a bathtub.  I desperately needed to soak inside the tub after the wedding was over BUT both bathrooms only came with a shower area.  The regular guest rooms came with a bathtub but not the suite.  So i'm paying $1000+ for this room per night but doesn't even come with a bathtub???   Huge disappointment.    I would have to knock down a star for that one!    Guess this hotel just wants you to pay for their spa service.  

Overnight parking is an arm and a leg but it is DTLA.   Don't be too surprised.

Great location for wedding!

11/12/12 | Link | Rating: 4.0
292. Megan-Ashley K.
Looking for a classy hotel in DTLA? If so, the JW Marriott is your pick (unless you have Ritz $$$).
Decor: Absolutely breathtaking. Whoever designed this hotel made sure it was the perfect balance between chic modern appeal and classic timeless elegance. The rooms are just as impressive. I had a King executive corner room, which was extremely spacious and had great views of the city. There were a few cosmetic defects here and there, but that's to be expected.
Staff: Everyone from valet to housekeeping was extraordinarily helpful and accommodating. Super friendly and willing to help.
Overall, my stay was amazing. I look forward to coming back and visiting.

08/12/13 | Link | Rating: 5.0
293. Allyson G.
Really pretty hotel with an airy, modern and inviting lobby. Nice restaurants nearby too. We had a baby with us and they were great about giving us a crib, extra towels and patience. Concierge and bellhop gave us great info about exploring the city and connected me with a nice tour. I even lost my wallet in the hotel and they were excellent about express mailing it back to me, with everything still in it, efficiently and without making me feel stupid. If they'd had free wifi, I really would have nothing to complain about. It's not the cheapest place but work covered it and I'd very happily stay here again.

29/12/14 | Link | Rating: 5.0
294. Khrystyna C.
Our waiter was very good and he did the best he could. He gets 4 stars!

The breakfast  food on the other hand was only worth one star.

French toast, I thought it would be great with the banana glaze. Nope, the only part that was great was the quarter size piece in the center. The rest was flavorless and dry.

The Eggs Benedict which I was looking forward to was horrible. Hollandaise sauce calls for a pinch of cayenne. A pinch means just that a pinch for the recipe. And if you are going to substitute cayenne and use Tabasco you better believe people will notice. It was hot, not tasty actually hot. I do not like hot stuff and it was unbearable to me. My boyfriend loves hot stuff and it was unbearable for him.

Again our waiter Jay gets 4 stars, he was very good.

The bacon was great. The fruit salad was good. The waffle was super tasty and the scrambled eggs got high marks from another person at our table.

We won't be going here for breakfast again.

21/12/13 | Link | Rating: 2.0
295. Carrie S.
Great hotel in the heart of LA.

Totally convenient to the Staples Center, with lots of eating options nearby.  Nothing amazing food wise, but higher end chains where you have large menus to choose from.

This hotel is very clean, and hip.  It isn't too retro, but it is just cool and comfortable to be in.

I had a meeting here, and the meeting facilities were outstanding.  Great food options.  The service was really great.

A very nice concierge lounge and fitness facility is a plus.

Rooms are very spacious.  I thought my room was very quiet considering the hotel was sold out and American Idol was going on outside.

Its about a $60.00 cab ride from the airport.

16/05/13 | Link | Rating: 5.0
296. Tiffany B.
Where do I begin? With the amazing smell when we walked in the door? The friendly valet parked our car? The beautiful lighting in the lobby and the 1300 pound real gingerbread house in the lobby? Or Jacob   the man who checked us in, Set up a reservation at a restaurant that we were asking about and then told us everything we needed to know about the hotel? Or the wonderful hotel car service that dropped us off at the Ahmanson? Or the friendly bartender that went out of his way to find out what the smell was in the lobby that I loved so much? Or our very clean and beautiful room?
I suppose that is all I probably need to say. We were so happy! I came with four of my girlfriends celebrating two of our birthdays. We will definitely be back. Thank you so much!

12/12/13 | Link | Rating: 5.0
297. Tricia A.
Extremely disappointed with the valet.  The valet / thieves stole my Prada sunglasses from the glove compartment.  So very sad....no option for negative stars!!!!

I called to report my incident at 9am today.  It is now 1pm and I have yet to receive my CLAIMS form that was promised to me.

Have fun with my sunglasses.  I hope you enjoy your new life outlook thru my "rose colored glasses"....

18/09/13 | Link | Rating: 1.0
298. Ian K.
Very nice venue. I came here to accompany my mom to her Christmas Party. The entire 2nd floor was reserved and included complimentary valet parking. The hotel was beautifully decorated, friendly attentive staff, and food was delicious. Overall, it was a great experience and would like to come back.

08/12/13 | Link | Rating: 4.0
299. Rachelle T.
This is my first time staying at a JW Marriott, and you can tell from the décor and service, that its step above the Marriott or other brands under their umbrella.

- Right at LA Live - Staples and Nokia Centers
- Plenty of restaurants and places to drink nearby at LA Live that are open late.
- Nice, modern room with one of the nicer bathrooms for a hotel.
- Service is great, but probably what you pay for.
- 10-15 mins from Universal Studios and Hollywood and pretty close to the freeway.
- Rooms are a good size and can easily be shared with 4 people if needed.
- Rooms are very clean and kept new!
- Beds were extremely comfortable.
- Great location for people watching.

- Valet parking only - $40/night (though very convenient and well organized).
- Bars downstairs are pricey since they are shared directly with the Ritz Carlton.
- Most restaurants are expensive at LA Live.
- There is a rooftop pool, but in the afternoon is completely shaded by the overshadowing Ritz, so forget trying to get any sun. There is supposed to be a bar up there too, but it was not open on a Saturday afternoon.

I would definitely stay here again if the price was reasonable for our next trip. I would not recommend it for people who don't like crowds though, since LA Live can get pretty busy. My room overlooked the entrance near the movie theater though and I didn't hear much noise despite the number of people down below.

27/05/13 | Link | Rating: 5.0
300. Sean W.
Over priced hotel employee attitudes were awful, then they rip you off with a $42 parking fee.....definately would look elsewhere, just an overall bad value for your money.   Stay somewhere else

04/01/15 | Link | Rating: 1.0
301. Jeremy A.
Staycationing at a local hotel is the best. You get to stuff your luggage with crap like you would if you are going out of town. Gives you the same thrill and sense of adventure of vacationing with being much less expensive.

I live 15 minutes from downtown, but still felt the need to get a room on a saturday night since the wife was doing a marathon that concluded at LA Live. I've been to the Mariott for drinks a few times before Clipper games. Swanky ass lobby, expensive drinks. Overnight parking costs a pretty penny at $40 and the rooms rates are on the pricing side at over $200 per night.

The room we stayed at  had amazing views of the downtown skyline and 110 freeway. High above we were at the 19th floor. Think the highest is 21?  Spacious rooms, clean, hip and modern. I loved the decor here and the room felt like it still had that  "new" feeling.

If you are an out of towner or a local who wants to get away for a night or two and still be near to downtown, I recommend the JW Marriott. Can't go wrong.

10/01/13 | Link | Rating: 5.0
302. Sara J.
Have stayed here a few times and my company has held large events here. It is a good location in heart of downtown.  The rooms are nice enough and the hotel seems to run on a finely tuned 'system'.

I gave it 3 stars as while the rooms and facilities are nice enough, the staff were not that personable during my recent stay.  Firstly, was ignored by all staff in lobby bar so gave up waiting after 20mins. It was only 6pm, they were not at all busy. Disappointing and rude, went to the Yard House instead which was great and far more welcoming.

Secondly,i was awake in the middle of the night so went to lobby so as not to wake others in room and  sat down there for a couple hours.  I got hassled by security who didnt believe i was a guest, he had just been standing around chitty chatting in coffee shop for half an hour when he asked if i was a guest he didn't accept that, but proceeded to press me for room number and name, really! It wasn't my finest looking hour but Id like to think I didn't look homeless.  Im not sure what issue is with sitting in empty lobby seating area watching silent CNN at 4-5am, but this was rude and unnecessary.

Plus parking is $42, and to collect valet go into sweltering hot basement. There are plenty places to park in downtown so if you dont mind a short walk I'd go elsewhere.

22/08/14 | Link | Rating: 3.0
303. Yuhi K.
Is it possible to be obsessed with a hotel?

I've done my fair share of traveling staying in high-end and low-end hotels/hostels/resorts/megaresorts/blah-blah-blah in many different countries. Generally speaking, I'm easy to please. However, on most occasions, I never think anything is "special." I think the JW Marriott in DTLA is fabulous--just fabulous. The chic and modern design is complimented by their extra-friendly service and attention to cleanliness. Plus, this location is a 10-minute walk from Bottega Louie--can't complain about that!

The excellent service started as soon as we pulled into valet. The valet was very service-oriented as he gave us a low-down on the hotel setup and directed--guided rather--us to the check-in area. Seriously, friendliest valet I've ever met. Our room was immaculate and again, well-decorated. Simple, modern, and stylish. Loved our bathroom. I'm sure the guy at the end of the hall could here me yelling about how cute I thought it was.

Located next to the Staples center, its ultra-convenient if you're going to a special event and there are lots of good dining options available to you. The lobby of the hotel itself is kind of a social hub of sorts. There's a nice bar with a neat light-up floor and an Expressamente Illy. And did I mention Bottega Louie is only a 10-minute walk away? I did? Well, in case you forgot.... :)

Their gym really made it for me. Gotta get a work-out in even on vacay! The gym is also incredibly clean and outfitted with the usual machines. It's definitely treadmill heavy  but I think I recall seeing an elliptical and a stationary bike. And on top of the usual free-weights they've also got a squat cage! WIN. If you're not into machines or weights, they've got high-quality, plush yoga mats and floor-to-ceiling mirrors.  They really create an upscale gym experience with water w/ green-tea extract, lavender-scented iced towels, decorations, and a huge selection of top-shelf magazines (Bon Appetit, Fitness, The Economist, Forbes, Wine Enthusiast, and more).

29/01/13 | Link | Rating: 5.0
304. Paul H.
Marriott always takes care of you and this is why I choose them for my business travels. Ihad a leak in our bathroom coming from the floor above me, so I called down to the front desk. Within 3 minutes, I had the chief property engineer and two of his "engineers" working to fix the issue. It was fixed promptly and one of the engineers left his business card with me. I was quite impressed that all of the guys had business cards and were extremely professional. The "engineers" were really just maintenance guys. The hotel manager called up shortly after and handled the situation in the best possible manner.

01/01/15 | Link | Rating: 5.0
305. D M.
This hotel has enough issues that it ends up being annoying. $38 for parking, free internet in the lobby, but $13 in the room (why is it that hotel paying guests pay for internet, but walkins off the street get it for free - hotels need to fix this), elevators that require the room card to be inserted before selecting a floor (but only on one side of the elevator, you can't insert the card on both sides - so you are all crawling over each over in the elevators trying to get your floor 'approved'), bad connecting door soundproofing - plenty of noise travels between rooms - very annoying, check in isn't until 4pm, and even then rooms weren't ready.  Beautiful lobby... nice scene... comfy beds... but those little nuisances just get old.

26/01/15 | Link | Rating: 2.0
306. Gordon J.
Love the 17th floor view. Very stylish hotel. I was only in town for 1 night but they took care of me.

06/09/14 | Link | Rating: 4.0
307. Sandy K.
I arrived early Friday morning for the LA Food and Wine festival and was able to check in just after 9:00 am. I scored a package which included 2 nights stay and was upgraded to a junior suite. My package included dinner with Wolfgang Puck at the Target Terrace, the Lexus Grand tasting event Saturday and the evening event with Wolfgang Puck and friends on the Plaza. We ended our spectacular weekend with Dim Sum brunch at the Ritz Carlton WP 24 hosted by chef was Ming Tsai.

The hotel was so convenient and within walking distance of every food and wine event. The hotel made arrangements for the group to enjoy breakfast at the club lounge on Saturday which is normally closed. The push button latte machine was great.

Another plus at this hotel is the fitness center. Lots of cardio equiptments, fitness machines and free weights - enabled me to several good workouts.

I have to say the JW Marriott at LA Live is one of my favorite places to stay.

14/08/12 | Link | Rating: 5.0
308. Kenny L.
WOW what a nice hotel! One of THE BEST hotels I have stayed at in my life.

When you first get there, you get this VEGAS type feel that you get from COSMO. The inside has decor just like cosmo and i'm not suprised at all. they both have their similiarities of course. Plus, there's that pleasant smell of who knows what it is when you walk in those automatic doors.

The bathrooms in our standard king bedroom was super poppin. That shower was amazing. that sliding door: brilliant!

Hotel parking: $40 valet parking. At first, it really bugged me how expensive parking is here. But, after the first day, I think I can say I got my money's worth especially because the other lots do not offer ins and outs throughout the day and they're all outdoor parking with easy access of strangers that can break into your car. The valet guys here are super nice and helpful, they stay asking how your day is and have some of the best service i've ever had from a valet service. Big ups to them! Call them before you head down to pick it up, they even suggest it because its faster for them to have the car ready for you

31/05/13 | Link | Rating: 5.0
309. Karen K.
Although this place is higher end, it cost half the price of other same tier hotels during the busy July 4th/ Anime Expo weekend.

Hotel: Nice and clean.  Bathroom lacks a lock, and it has a sliding door, for some reason.  I love how the elevators are key card activated.  It feels a little bit safer.  

Room Service: Sometimes they take a long time for bringing up something that shouldn't take time to prepare (like bottles), but they are polite.  Although most items cost an arm and a leg, the dynamite tasted pretty good for a midnight snack, and they have a package which includes $50 of food/ drink a day.

Lounge: For some reason they ignored us, and took orders for parties that arrived after us, first.  Do we look like we were just there to rest our feet?  Also, we met a guy who was in the process of complaining about a fly in his drink.

09/07/13 | Link | Rating: 3.0
310. Cheri. A G.
My last review was 5 stars so why the 1 star now?

I frequent this JW when friends, business associates and family are in town.  I have seen many room and ate at LA Market numerous times.  I love to sit in the lobby in the mornings and people watch while I have my coffee but I will not be doing this any longer.

First off Chef Kerry needs to get back to her restaurant and make sure these people now working there know what they are doing.  The food is mediocre to inedible.  A couple weeks ago I had my eggs benedict come after 40 minutes of waiting to find that the hollandaise all coagulated and cold...it was disgusting. The server and manager  apologized and compt my meal (I didn't eat it and was no longer hungry).  Every time I go the service is so slow and I have to chase down a manager or server to take my order, get coffee refill or get my check.

Today the server gave us the wrong check and we didn't noticed.  About 10 minutes later she found us at the front desk (that's another story) and said we paid the wrong check as if some how it was our fault.  She said that the hotel would have had to eat the bill if she didn't find us.  Well I only ate a spoon full of scrambled eggs and a couple pieces of bacon and fruit from the nasty buffet...I don't think the Marriott's food cost is going be affected.  It was embarrassing how she treated us like we were thief's.

Then my friend need to go to the business office to print out some things and use their envelopes (because they don't have envelopes in the rooms)  But it was closed and the business lounge is closed on weekends.  Mind you that almost every weekend there are convention people staying there and today was no exception.  Sure it's Sunday morning but the place was packed.

He eventually got an envelope from the front desk (concierge couldn't help) with a huge FAX label on it and in the middle of the envelope it said Guest Name and Room.  He asked for one without all of the labeling but they didn't have it and said he could mark it out so he could mail it.

I then asked for a manager and told him our problem with the business office.  He was one arrogant guy too.  With a smirk he told us we don't have a need on Sundays to have the office open.  I said the place is right now packed with conventioneers with their name tags.  He said the Marriott finds that Sundays they don't need it open.  My friend said well the Starwood properties (Sheraton, Westin, W, St. Regis....) stay open 7 days a week.  The manager just smiled and said, "we don't run our business by what our competition is doing."

I would complain to the GM because I see him often if it's the same one that opened it but I got a feeling this is a Marriott problem in general.  

Do not stay here for these reasons not to mention their morales and ethics issues (google that for more info)

BTW I was the one that took many of those amazing photos of your hotel.  Shame on you!!

24/03/13 | Link | Rating: 1.0
311. Sonj H.
Ok, this is not a beachside suite - it is not Napa. It is not the BH Hotel or in an area I like. It does not feel plush. We are not in the heart of NYC. So for me it really cannot go above a 3. I do not like crowds. It gets crowded. I don't like Vegas style stuff, it is a Vegas style area there. I don't like food courts, lots of cement, fluorescent lights and commercial areas - this is that vibe, but you know what? It does it well, begrudgingly I have to admit the nicest valets ever, you can walk to food and coffee and music and drinks and the beds. damn those beds are comfy. the views stink. there was no mini bar in our room, but so what? it is very, very convenient. ridiculously EASY. the location is just SMART. while I would not go out of my way to stay here - they do a great job - what they do, they do well - they make life really easy peasy. the rooms are cozy and the staff is great. perfect after a show or for business event.

03/05/14 | Link | Rating: 4.0
312. Robyn P.
The dbl beds are sooo small. Almost a single. Hotel staff are lovely! Clean! Great location to Conv Center! LA LIVE is rt next door, but surprised by mapping. Do not follow Siri's directions. Fun environment.

22/03/14 | Link | Rating: 4.0
313. Kate V.
Great bar! The atmosphere in here is classy. Great service with happy employees. The bartenders are great and personal. It's also relaxing to come here after the game and grab a few drinks. Clean bathrooms too!

26/08/14 | Link | Rating: 5.0
314. Micah V.
Rather than take a van to CA we used a one-way rental from Avis. This hotel is within very easy walking distance from the Avis return facility. The hotel is off of Century blvd just a little further from the runways than most of the other major hotels and has double glazed windows so airport noise was not a problem for us. The room was nice, clean and modern. Reception was quick efficient and friendly.

09/02/15 | Link | Rating: 4.0
315. Amanda L.
Very, very cool hotel lobby bar lounge. Good place to hang. Open late. Good date spot.

28/02/14 | Link | Rating: 4.0
316. Elysse P.
I was lucky enough to be my BFF's date for her company holiday party and wow. This hotel is absolutely stunning. Especially now with the Christmas decor up...  jaw dropping! There was a different party on every floor and everyone seemed to be enjoying the ambiance and taking full advantage of the photo ops all around. If I ever needed a place to crash after a Laker game, this spot would be IT. (Although, I hope I won't ever get THAT smashed that I can't make it home 15 minutes away... lol). Anyway, I would definitely come back to enjoy a drink at their bar.

10/12/13 | Link | Rating: 5.0
317. Pilar C.
This is our second stay at JW Marriott Los Angeles L.A. LIVE and it was amazing. We loved the high tea in the Palm Court and the accommodations were wonderful. We highly recommend this beautiful hotel as well as the restaurants. The location is perfect for enjoying all the fantastic shopping and restaurants that Los Angeles has to offer.

13/02/15 | Link | Rating: 4.0
318. Kailie M.
It was my first time staying in Downtown L.A. I loved how convenient this hotel was to everywhere I needed to go. I wasn't aware it was right next to Staples Center looking forward to maybe catching a Lakers game next time I stay here.

This hotel was great and the maids were super friendly which is a big plus for me.

Only downfall was parking was almost 50.00 a day but it's downtown L.A. so I guess that's a norm.

22/07/14 | Link | Rating: 5.0
319. Ron H.
With a grand lobby and prime location, this will be one of the nicest chain hotels you ever stay in.  Extra large and roomy rooms with fine linens and trendy yet understated appointments, your experience is further escalated by the friendly and ever present staff.

The lobby bar area is a natural meeting spot, and the staff is quick to take a drink order (and fulfill special requests).  The dining room off to the side has great service as well (although we didn't sample anything other than the liquid menu!).

The pool area is nicely divided up and offers morning coffee and buffet options for groups, as well as some rooms with a private garden area opening onto the pool deck.

Valets are quick to pull up your car, housekeeping does a great job on refreshing  your room each day, and the bellhops go WAAAYYYYY out of their way to help you with your needs (like dragging a cart of boxes down to Lucky Strike so you don't have to carry them yourself).

From check-in to check-out, there wasn't one moment where were were disappointed.  If you have to be in the LA Live/Staples Center area, I'd highly recommend this location.

11/08/13 | Link | Rating: 4.0
320. Emily B.
Stayed here for a Kings game. Hotel is beautiful. Rooms are spacious and we had a view of Staples Center. Ate at Gordon Ramsey's restaurant, delicious! Overall great stay. Parking is 40, but it's LA!! There is no where else to park! ;-)

26/07/14 | Link | Rating: 4.0
321. Mayer D.
Had a great time here this weekend! We had a couple of rooms here for some friends who attended the Rose Bowl and this hotel was perfectly amazing. Form the location the rooms, amenities, and staff, we just had a complete blast!

We booked two double suites and they were perfectly located on the 12th floor, giving us an amazing view of the city. The inside of the rooms were great. They met all of our expectations and then some. My friends continuously worshiped the beds and the pillows. After a long night of pre tailgating and celebration, a nice comfortable bed is all one needs to get ready for day 2 and the Marriott made all of that possible.

Room service was excellent! We ordered 5 greek salads and one order of chicken tenders and it literally made it to the room in less than 15 mins....thats record timing for any of my room service calls.

It is in a perfect location for sports fans! Right next to the Staples Center,  Nokia Theater, and the infamous downtown ice rink! Making this the perfect escape for a California winter!

The customer service was great and the staff seemed to be really excited for the Rose Bowl and both of the teams playing in it. They did an amazing job making the hotel Rose Bowl friendly by interiorly decorating everything with roses and historical football moments.

To say the lease, I had a great time here. Definitely fit the Marriott Los Angeles L.A. LIVE in your plans when looking for hotels DTLA.

02/01/14 | Link | Rating: 5.0
322. Bryan B.
Room= Awesome
Bed= comfortable
Bar= overpriced
Staff= Friendly
Parking= 40 bucks (WTF)
Valet= drives your car like a race car
shower= hot
Lots of drunks in hallways at 2AM
WIFI= not free and your phone all of a sudden gets no reception at all in this place

17/12/13 | Link | Rating: 3.0
323. Three R.
Update - working with Customer Care - lets see what happens

05/08/14 | Link | Rating: 2.0
324. Brandon B.
As an employee of Marriott for 4 years now ( 3 of which have been with a corporate owned property). This is my favorite full service Marriott!

the room, the pool/ pool staff, the coffee staff were all top notch.

I don't like to bother the front desk with questions and concerns like most people so I can't comment on their service ( which I am almost positive they are fantastic). The AYS staff on the phones hit all the marks with recognizing last names and what-not. I had done research myself on things to do- so I did not use the concierge service ( it's called a SMARTPHONE people! use them :) )

You have to expect parking to be expensive everyone.. ITS DOWNTOWN LA! the discounted rate I received for being an employee of this fantastic company balanced out the parking fee :p

02/05/14 | Link | Rating: 5.0
325. Chris B.
One the nicest hotels I've been to. We stayed there while doing a job for them and it was great. Absolutely nothing to complain about at all. Staff is friendly and security is too.

12/08/14 | Link | Rating: 5.0
326. Bobby Y.
This is an amazing hotel.  I travel extensively and this hotel is one of my favorite.  It's got great style, service and it's perfect for downtown.

Connected to the Ritz-Carlton, a lot of the Ritz' style rubs off on this hotel.  The staff have always been extremely helpful.

They have comfy beds, luxury bathrooms, HDTV's in the rooms.  The pool is great and I love the concierge lounge.

05/09/12 | Link | Rating: 5.0
327. Grace R.
I stayed here for a work conference and thought the staff were courteous and helpful (other than the person who I called to request 1 hour extra to check out and gave me a hard time)

The hotel has a beautiful open layout and the room was modern.  The hotel and area are one stop shop for food and entertainment and top floors are a Ritz Carlton (though they have a separate reception area and elevators).  There is an illy owned cafe, a cocktail bar and regular restaurant inside and then if you walk outside, there is Starbucks, Wolfgang puck and some other restaurants as well as Nokia and staples center.

Only bad part was my view- I was at back end of hotel with no view and low floor

11/04/14 | Link | Rating: 4.0
328. Tu P.
stayed here last weekend and again the following weekend. I don't usually write reviews till after but the service here at JW Marriott LA Live has simply been beyond amazing. From Adam, amazing bartender and extremely full of knowledge and about what's around town, at the main lounge bar to Aisan (sorry if I spelled incorrectly who was at the front at around 1:30am- 2am on 8/29) and so much more sorry I can't remember all there names but everyone has been amazing. Doubt I will ever go to any other hotel whenever I am in LA after such consistent amazing service and meeting such amazing people of JW Marriott LA Live. Thank you and looking for to the rest of my stay and future stay here. -Tu

09/11/14 | Link | Rating: 5.0
329. Aimee J.
Stayed here for only one night.  Room was spacious and modern. Great closet. The bathroom was fantastic. Lots of room to get ready and get shelves to store all of your things.

Hotel is literally steps from the Staples Center. Lots of restaurants in the area. The pool is nice. Very disappointed that there was no drink or food service available at all. We were at the pool at dinner time and mid day, during the summer. Fail on the part of the hotel. Pool was very busy and there was no available service.

When we originally pulled into the hotel, we told the valet staff we were planning to park our car outside the hotel. Unfortunately, once they heard this, they were very rude and got annoyed we were getting out of the car to unload. Very unprofessional. Outside the valet staff at the entrance, rest of the staff were accommodating.

01/08/14 | Link | Rating: 4.0
330. Trish C.
Yes, it's a very swanky looking, full-service hotel that's convenient to key places downtown. But if you're going to be "full service", please practice what you preach.

I booked a room with two double beds for four people. I get here and, oh, sorry, no more of those, but we can do a king with a rollaway bed. Oh. Okay. It'll be sent right up? Well, guys, that was four hours and now three calls ago. I have little children that need to be put to bed and an inability to fit everyone, well, lets just say in a way that's appropriate let alone comfortable for all of us?

I get you're backed up. But if I'm paying over $1100 for a few nights only to have people sleeping on the floor or cramped in a bed? That's not any service. I did give a star for the actual room and for the nice valet when we first got there, but that's honestly where the nice part ended.

I tried to remain Marriott loyal where possible, but this one pretty much killed any last desire to frequent this chain.

03/07/13 | Link | Rating: 2.0
331. Justine S.
Stayed here just last week due to my grandma's funeral and was not really looking forward to spending a lot of time in the hotel. (Just a place to sleep since we came to see family due to an unforunate circumstance)..

But I must say, From entering the property, the bellmen are all on point.  They open our car doors for us, greeted us and assisted us with our luggage. Upon check-in, Chris welcomed us genuinely and made us feel at home right away. We asked for a connecting room, but none was available at that time but Chris was so kind enough to upgrade us to a suite. My family was so happy. The room we were in was beautiful. Clean, had a great view and was so cozy. The employees were all so friendly and pleasant and always offered us local knowledge. David from the BLVD shop is awesome! He's all natural when making the guest feel at home. Tanya at the front desk was also great! Thank you for taking good care of us during our stay. We will definitely stay again! It's the employees at this hotel that really makes a difference to a guest's stay. thank's again!

01/06/14 | Link | Rating: 5.0
332. Ryan J.
Be careful!!! I walked in and was given a rate of $339 a night. Later i checked rates on their web site. The nightly rate on web site was $249. Called customer care via 1-800 number and they said "we don't know why they are charging you this rate, if we can see the rate being $249 then they should see that rate as well."

Most of the front desk staff are rude and unhelpful. I hate this hotel with a passion. I will never come back.

05/01/14 | Link | Rating: 1.0
333. Manny V.
Was here for the ESPY'S after party rubbing elbows with famous athletes and others not so famous. The spread was above and beyond with deserts galore and an open bar with plenty of stiff drinks. The DJ non other than old school rapper turned DJ Biz Mark E. The entertainment for the night was Snoopy D O double gizzle, had the ballroom rockin and most of the athletes and majority of white folks singing his raps "it aint no fun if the homies can't have none!" was the funnist thing to see. Unforgettable...

23/07/13 | Link | Rating: 5.0
334. George M.
I travel frequently for business and pleasure. This year I've stayed at most of the Marriott brands having stayed at a Residence Inn, Courtyard, Marriott, Renaissance, JW Marriott ( this one and Houston ) as well as Ritz Carlton.  We stayed in an upgraded room and the rate was $500/night. At that rate the comps are the Relais & Chateaux brand which I've been lucky enough to stay at a few this year

The room while having a decent view was not comparable to others in the price range. There was no separate tub, only a shower.  Check in service was fine for a Courtyard. At other higher end hotels I've been greeted with a beverage. At Mandarin Oriental, a hot towel and tea.  Not here.

During our stay I found something on my tablet that I wanted to print.  I called the front desk and they said no problem our business center is located on the 3rd floor. Great, I head down where they inform me to print out a single page is $7/15 minute usage fee plus a per page charge.  What?!?  The lowly Hampton Inn I've stayed at allowed me to use their computer to print anything I want ( that was $90/ night ) for no charge as have many other hotels.

We purchased a nice bottle of wine which we wanted to enjoy which brings me to my next failure in service.  I couldn't find the corkscrew in the room. I've probably stayed at 50 different hotels recently, all brands across a wide variety of "value" as they say . All of them, even the lowly Residence Inn of Marriott, had a corkscrew in the room or would deliver one when asked. The JW in LA?  They had one which they charged me $4 for the use of and $4 to deliver!

When we ordered room service they said call us and we will pick up the table, standard stuff.  We had finished our breakfast and were enjoying some coffee in bed when we are interrupted by a knock on the door. I get out of bed to ask what do they want. The employee is there to collect our table because he was in the neighborhood. We hadn't finished and hadn't called but it was more convenient to the employee then the guest so he was getting the table.  This sums up the JW in LA.  "Service" means what's best for them not the guest

I've had better service at the $90 Hampton Inn or Residence Inn. This is the second worst hotel experience I've had in decades.  Stay away!

05/01/14 | Link | Rating: 1.0
335. Dee M.
Checkin was not the greatest experience. Given the fact I was in LA I took it with a grain of salt. My room was spectacular! I was placed on the 22nd floor (key required to gain access to all floors and of course the Exec Lounge). The view was wonderful. It faced the pool area, Starbuck's, Staple Center, downtown, and the 110.

Loved the Executive Lounge. I travel quite a bit and this is definitely one of the more impressive lounges.

The best aspects about this hotel is its location. Food and entertainment are all within walking distance - literally just steps from either the front or rear entrances. Are you a steak conosieur like myself? The Palm is a stone's throw away and also within walking distance. The keylime pie is delicious. If you're not in the mood for a full meal, head to Rosa Mexicano's for tableside guac or Lawrey's Carvery for a prime rib sandwich. Just want to drink the evening away? The ESPN Zone is right outside the back door just beyond the pool area.

I will definitely return.

20/11/12 | Link | Rating: 4.0
336. Jen L.
Hands down the best hotel service! My room was nice, what you would expect in a four star hotel. Clean, modern touches, decent view. LA Live, Staples Center, Nokia Theater, and number of great restaurants and eateries are literally right outside the hotel doors. But what set this hotel apart was the kind, helpful, professional, and attentive hospitality staff. Everyone there is amazing and go above measure to make sure your stay is special. The roof top pool and lounge area is simply stunning as well. Highly recommend!

19/02/14 | Link | Rating: 5.0
337. Shannon M.
This is a great hotel in the perfect part of Los Angeles. The employees were very helpful, the hotel was very clean and the food at the restaurant was fabulous! I highly recommend this hotel.

06/06/14 | Link | Rating: 5.0
338. Hiep N.
Although the hotel shares the building with the Ritz Carlton, the JW Marriott is not a Ritz Carlton. The lobby at the JW is massive and grand and obviously 100x the size of the Ritz Carlton lobby. The hotel room was fairly large, however it doesn't distract you from the freeway and road noise. The curtain's don't overlap so if you like your bedroom dark you're out of luck.  Light from the city pours through.

The location is great if you're doing going to something at Staples or LA Live, other than that there is no other reason to stay here vs. the West Side. I would recommend the Ritz Carlton over the JW Marriott if the price was not a substantial difference.

14/05/14 | Link | Rating: 3.0
339. Pykee C.
I am not too keen on spending my vacation locally.  I have been an Angelino most of my life and I've seen the transformation that's been happening in downtown LA.  Now that it's vibrant and full of action especially with events at Staples Center, Nokia Live and LA Convention Center I thought it would be a perfect time to spend at least a day here to experience all the fuss.  

Staying at this hotel was so perfect hotel because you have the access to bar lounges, coffee shops, restaurants and movies as soon as you get to the bottom of the hotel.  I love that every place is very accessible by means of walking.  It's the best hotel after spending a long day at any of the aforementioned venues.  The staff are hospitable, very friendly and they treat you with royalty. The rooms are very spacious, clean and the beds are very soft and comfy.

I highly suggest this hotel to anyone who is visiting LA or to anyone who simply just want to experience LA Live just like I did!

27/11/13 | Link | Rating: 5.0
340. Shawnie N.
This is a review for the banquet/catering services at the Marriott affiliated with a private event I was part of recently.

I attended this event as one of the presenters, but I was not on the committee that put together the event, so my review is based on my experience of showing up, acting as a host and attendee.

Easy valet parking and though others didn't like the pain of having to go downstairs to the garage to retrieve one's car, it was simple enough and pretty quick.

My impression upon walking into the lobby was positive - I liked how, on a Friday night, the huge open lobby was full of energy: folks hanging out in the lounge area/lobby, which was a giant open space accented with cozy nooks of sofas/lounge chairs and tables. The ceiling was soaring: groovy mood lighting to pinks and purples washed over the space and bounced off of the glittering curtains of crystals hanging over the space. I loved the vibe - very groovy, house-music-y, mixologist-created martini feel to it.  

Our private event space was on the second floor, accessible by two escalators. It overlooked the open space so we didn't lose the groovy vibe, for which I was grateful.

On to the space: We were hosting a catered business reception. Essentially, the layout included about 19 belly bar tables inside the room, a registration table just outside and a buffet of appetizers and self-serve sodas inside.

I claimed a belly bar as my "home base" and noticed it was a bit rickety feeling - it didn't balance correctly, which was annoying but probably easily remedied.

The room seemed a little... shabby. Nothing major stood out, but after the impressive ambiance in the lobby, I expected that feeling to continue. There were two beverage dispensers from which we could self-serve iced water, this was fine, but the bases of both dispensers was spotted (probably from water droplets drying after having been washed) but they made the dispensers look dirty.

The hotel put a tea light on each belly bar, which was a nice little touch.

So, the venue served its purpose. There were bathrooms nearby, conveniently, and the space was perfect for our 2 hour reception.

I didn't have a chance to sample the food, until the very end. There were turkey and beef sliders, a "nacho bar" consisting of tortilla chips, salsa, cheese sauce and perhaps a few other toppings (I didn't get to see it until it had been depleted) and a few other items. I snagged a beef slider and added a slice of cheese from the toppings bar and was pleasantly surprised to find that, at the very end of the event, this slider was cooked perfectly, hints of pink inside and a soft brioche-type bun. It was SO delicious! Not that the Marriott can't handle something like that, but based on the kind of "corporate" feel of the catering service, it was so tasty and so well done (as in, well made, not over cooked at all!)

The space was good. I enjoyed it for what it was and it served its purpose well. Staff seemed friendly. Nice facilities, despite the water droplets on the dispensers and the rickety belly bar. I'd be happy to go back. I'd be delighted if our company held our annual conference here!

27/10/13 | Link | Rating: 4.0
341. David G.
JW Marriott's are the next to highest end (below Ritz) in the Marriott family of hotels. A number of the JW Marriott hotels across the country are very often resorts. What I am trying to do here is level set you, dear reader, with the quality of the hotel that you should expect from the JW brand in the Marriott family.

What this hotel is more of than anything else is like a regular Marriott. You are not going to get a luxury accommodation - merely a regular Marriott accommodation albeit a regular Marriott that has taken on a design theme that is modern and slim-down. And, therein lies the issues with the hotel, everything is slimmed down in terms of inclusions and everything is an extra charge. Throw in the fact that it is Los Angeles and those extra charges are not cheap.

If you're on business travel and your company has booked the hotel, then you can consider your stay to be "A-OK" (I was on business). But, I could not imagine someone who is traveling for pleasure staying at the JW Marriott at L.A. Live.

22/02/14 | Link | Rating: 3.0
342. Annie S.
I stayed here for three days and two nights with my family when we drove down from norcal for a quick trip. We got a room with two doubles, but the beds were much smaller than we expected... so we considered getting a bigger room, but we didn't because the bigger rooms had only one bed (queen or king sized). Our room was pretty nice, had a cool view of LA Live, and my mom kept talking about how the air was very clean compared to other hotels. The pillows and blankets were also super comfortable. I liked the iHome in between the beds :).

The lobby and lounge next to the lobby are both pretty, spacious, and classy. When I was sitting at the lounge (pricey), I noticed a lot of red decorations, Stanford attire, and hugeeeeeee athletes walking around... and realized that they were all staying at this hotel for the upcoming Rose Bowl! It was pretty cool walking past people who were 239043024 times my size, but it got awkward one time when I shared an elevator with someone decked out in Stanford gear while I was dressed in my pjs (Cal sweater and Cal sweatpants).

My brother and I explored this place, and we both really liked the rooftop pool (4th floor) which was bigger than I expected. There are a lot of seats available, and you have a cool view of LA Live and the Ritz Carlton/JW Marriott. We also checked out the fitness center which my brother thought was pretty impressive for a hotel gym.

29/12/12 | Link | Rating: 4.0
343. Carmen D.
Don't be fooled by the name!!! This IS NOT a hotel for sophisticated people. We stayed on a Saturday night after a basketball game. The elevators reeked if pot. There were men walking around with wife beaters. Many were drunk to the point of being a public neucense even before 10pm. It's the Holiday Inn with better decor at $350 a night.

21/12/14 | Link | Rating: 1.0
344. J B.
JW Marriott LA Live with emphasis on LIVE! This hotel is located in the center of activity for concerts and sporting events. The vibe is like a clean Time Square with flashing lights and televisions around the entire outside of the development. The hotel is great and the rooms are nice. Loads of ammenities within the hotel and everything in the development is within walking distance. I recommend. A wonderful experience.

13/08/14 | Link | Rating: 4.0
345. Kerri H.
This is the third event I have been to here in the last month.  Its a popular spot for a reason.  Its a great location with plenty of options for restaurants within walking distance.   The staff is very helpful and friendly.

The facilities are beautiful.  If you are afraid of heights, take the elevator and not the escalator.

28/05/14 | Link | Rating: 5.0
346. Chase S.
When I arrived at the JW Marriott the guys working out front gave me some serious side eye like "is this chick really staying here" side eye. I definitely didn't look like the average guest arriving super late from another work trip in my very best long flight comfy sweats, but yes indeed I was a guest.

When I first entered the lobby I was struck with how unbelievably loud it was. Check in was pretty smooth however no one seemed to know where my group was meeting in the morning. They also kept moving our group to meeting rooms different than those we have booked and sent out on the agenda. A little annoying but manageable.

Exhausted and simply wanting to pass out I was happy that it was quiet once I entered my room. For the price the room came across as plain. Very understated modern decor that didn't feel plush or otherwise welcoming. I feel like if wi-fi is free at a motel it should be free at a pricey hotel, but alas it isn't. Fortunately I had a hot spot so I didn't have to pay the outlandish internet fees.

My stay was OK but nothing exceptional. Stay here if the location suits your needs but there isn't anything amazing to draw you here.

DFTBA ~ chase

11/11/13 | Link | Rating: 3.0
347. Richard F.
Nice facilities but not really impressed with the details.   Housekeeping didn't do a great job with the prep for first impressions of my room.   No friggin WiFi for the price paid.  Parking was expensive with little alternative.

07/10/14 | Link | Rating: 3.0
348. James S.
Excellent service, very good food, and a very comfortable location for a Conference. Main Hall becomes a Ballroom with just a few hours break. Airy hallways, colorful and spacious. Of course, there's also a good deal of real estate to traverse between the lobby and, say, some of the business floors. If you have less-than-mobile people, you must plan ahead with scooters, etc. For the otherwise able-bodied, it's a pleasant, invigorating walk. And the escalator --- don't look down because it's a bit steep. Not a real concern, but just to make you aware --- this is a Big Place.

Sometimes, though, it's not quite big enough. Break-out groups may suffers a bit due to volume issues between the walls of the smaller conference rooms. It's more of a quibble, really. Still, I wish those conference rooms were more sonically equipped for a presentation and audience.

The food can be outstanding. At a Banquet Dinner, much great American fare was featured: From Roast Turkey to Roast Beef, with seasonal vegetables, as well a varied salad station.
Really outstanding. And the desserts, too, were done with a nice touch: plenty to enjoy from the various tortes and tarts.

Their buffet breakfast, too, was a hit. Amble offerings from the Classic American menu: eggs, bacon, breads, cakes, yogurts and of course fresh fruit.

It's a lovely place for a group to work and socialize. I didn't stay at the Hotel, but imagine it to be very comfortable.

The lobby offers some nice options, including gLAnce Wine Bar, a couple of full restaurants, and a unique coffee place from Illy. Their pastries look outstanding and the espresso and coffee are as first-class as you'd expect.

10/10/13 | Link | Rating: 4.0
349. Tim R.
The perfect place to stay when going to an event at the Staples Center.

The check in process is fast. The $40 valet fee sucks.

Beautiful rooms. Good wifi. Rooms are clean and the view from the room is awesome.

11/01/14 | Link | Rating: 5.0
350. Chris C.
Love the room - chic, boutique style, bigger than your average hotel room. Lobby is grand and very contemporary. Location us very convenient to restaurants and LA Live. What I don't like is the expensive parking and they only have valet unless you take the risk of parking across the street. I just don't trust the location to leave the car parked overnight in a public parking area. I still
Don't get on why these hotels charge the staying guests exorbitant parking fees. It should be free or at least a very nominal fee.

31/12/13 | Link | Rating: 5.0
351. Seohyuniee O.
Oh man where do I start....

I stayed here for B.A.P.'s concert in April and it was AWESOME! I loved the room and service. They let us check in 2hours before which was another plus. I just loved it here, although it's a little pricy it's worth your money. You pay for convenience of everything around it. It was right across the street from Nokia Theater and Staples center. It was very safe walking around outside and it was just great. If I had more money and was coming back to LA I would SO stay here again!

To just make everything short STAY HERE! It's going to be worth your money(:

25/05/14 | Link | Rating: 5.0
352. Leslie B.
Way nicer than I expected!  The lobby was beautiful and they have a cute cafe and a happening bar!  Our room was really nice and the view was great.  My hubby and I went to LA for a Depeche Mode show at Staples Center and it was great to stay at a hotel right next door.  I was pleasantly surprised with our room.  The room was large, comfortable, and had a small fridge to chill our bubbly.  I didn't care for the bathroom too much, no tub, and the shower had the kind of faucet where you have to reach through the really cold or really hot water to adjust the temperature. I liked that room service was 24 hours, though I did not care for the food.
My favorite part was that the hotel lobby was playing Depeche Mode music all night!  I imagine that they do that for whatever band is playing that night...cool idea!  I would definitely stay there again when I go to another concert at Staples Center.

16/10/13 | Link | Rating: 4.0
353. Jack L.
Very nice location and I was thoroughly impressed with the quality of everything in the hotel. There was a small fridge, plenty of glasses and towels. The beds were more than suitable and I really enjoyed having 5 pillows on my bed. The AC blew cold, there was HBO and about 7 ESPN channels. There were several restaurants within very close proximity and Staples center is literally a stones throw away. Pretty much everything that I look for when staying at a hotel.

We were able to spend the entire final day at the pool and was very happy to see that it was clean and full of free pool toys. A very nice attendant "Lupe" was extremely nice, smiling and enjoying her day. She also stopped by to offer free bottled water and popsicles. All in all I will always try to stay at this Marriott in LA if business or pleasure finds me there.

28/05/14 | Link | Rating: 5.0
354. Joe G.
Room is nice.Deluxe king is what we requested. The only thing I did not like was the room service. When I called it in the attendant was rude, and made sure she let me know the wait time  with some attitude. Ok, Ms. Waitress, I don't mean to be rude, but if we pay $300 a night for a room, and then want room service at midnight then don't give me attitude on the phone. Come on, Marriott train your employees.

15/11/14 | Link | Rating: 3.0
355. Elise P.
My family and I booked two rooms here for the LA marathon, which means we will have a long, early day tomorrow. We went back to our rooms to try to get some sleep, but we're disappointed to learn that would be impossible at this hotel. The noise of baring music from outside, people screaming and flashing color-changing lights from LA LIVE are coming through the holes at the top of our curtains. I called the front desk to see if they have ear plugs (which they don't). I then asked the woman I spoke with if changing rooms would help. She casually told me it wouldn't because we are in the middle of LA LIVE. So my question is this: if you know the hotel is obnoxiously loud why wouldn't you have some earplugs available for guests? We are really disappointed with our experience at J.W. Marriott and won't be coming back. If you're looking for a party hotel, this is likely a good place for you and I'm sure you'll have a good time here. However, if you need to be up early I would recommend steering clear based on our experience.

14/03/15 | Link | Rating: 1.0
356. Kiki R.
Staying at the JW is fantastic.  
I love the downtown location, and every time I've stayed my view has been spectacular.  The rooms have a modern zen feeling and are always spotless.  Room service food is actually delicious and the people are friendly.  (Also, if I remember right they serve food until 3am.)

The lobby is really stunning, with massive vertical 2-story chandeliers and a cozy little bar out in the open.  There's also a gorgeous bar on the 24th floor (I think?) but I had to be put "on the list" or something when I went there.  Still, it didn't disappoint.  The whole experience at the JW is glamorous and decadent.  And you can't beat being right across from Staples and Nokia, and within walking distance of Rivera (my favorite drink spot!)  I don't think there's another hotel downtown that can compete.  

The only reason I don't give 5 stars is:  I wasn't thrilled with their service at the pool.  In that there really is none.  The pool is WONDERFUL, and I love the atmosphere, but if you were hoping for a poolside drink you may be disappointed.  There isn't a bar or waitstaff that attends poolside; but you can call room service and ask them to bring a drink to the pool.  But that can take 30 minutes!  In my book that costs the JW one star.  Still, everything else about this place is superb.

If you're staying downtown, JW is the clear choice! xo

14/08/14 | Link | Rating: 4.0
357. emanuele f.
I stayed here with my family during a wine convention. We loved the staff from the very beginning. There is lots of room to stroll around in and out of the hotel in the car free LA live.
Unfortunately there is not much to do with kids here, aside the rooftop pool. I am surprised a hotel of this dimensions, with all the amenities like restaurants, bars, more bars, then some bars outside and more restaurants... has nothing for kids, not even a play room or a movie room. You just can't stay locked in the room and pay for watching movies or play videogames more than a couple of hours. That gets old.

Food at the restaurant is good and staff was very courteous.

Will definitely come back, maybe without kids?

02/10/14 | Link | Rating: 4.0
358. Sho T.
Hotel - 5 Stars

Front desk- 5 Stars when check-in

Engineer / Front desk reception: (Need improvement)
At approximate 1150pm on 9/4/2014,  we noticed the Toilet water was going down very slow, my wife called Front Desk, she was told that Engineer will come and check.

We waited about 20 minutes, no one came; my wife called again, she was told by Front Desk Lady, Engineer service has been requested, but there was only one Engineer on duty, who is currently helping another customer, she apologized and will let him know.

Approximately another 25 minutes gone by, still no one show up;

My wife called Front Desk for the 3rd time, Liz apologized again; she realized it has been a long time since we first requested for service, so she called Engineer directly and said Engineer will come to our room next.

5 minutes later, around 1240am, the Engineer finally came, he used plunger, took him less than 2 minutes, the toilet problem was fixed.

We are very disappointed by the service we received at such beautiful high end hotel;

First. we had to call THREE times for an Engineer to come who spent less than 2 minutes for a simple task that everyone could do, but we waited for almost ONE hour.

My wife and I were very tired, we want to sleep, but we have not taken shower because we both were waiting for Engineer who could come any time; and I have early meeting at Convention next day.

Second, there were no Follow Up up calls on Engineer status by Front Desk, if we knew the approximate waiting time, we could have taken shower while waiting; and any customer should not have to call THREE times for service at such high end Hotel.

07/09/14 | Link | Rating: 3.0
359. Umar M.
You pay for what you get and the JW does not under deliver, not one bit.  The rooms are super spacious and nice with pristine modern touches, plus you can't beat the downtown location, if you are checking out LA Live.  

The only reason I gave this place 4 stars not 5 is that they don't offer free internet, given the cost of the room and it being 2014 I think complimentary internet access in the rooms should be a given.

14/06/14 | Link | Rating: 4.0
360. Joan M.
I am here now, and I am not happy. The bright light on the side of the building is like the chicken restaurant episode of Seinfeld. Luckily the blackout curtains seem to work. The noise from the party at LA Live is so loud at 10:30 pm. I'm here for work and I have to get up early. Worst place for a conference. Staff was clueless about wi-fi.  Why is it that when I go to a cheaper motel (read: Best Western) I get free wi-fi, free parking, and breakfast, but here it's $42 a night to park, $12.95 a day for wi-fi and the room costs 2x that of Best Western?  What exactly am I getting?  I hope this music stops soon. I was told when someone FINALLY answered the phone that they are sending security down to the pool, but I think it's from a party at LA live, so they can't do anything.  I do not recommend staying here unless all you want to do is party.  Couldn't they have told me this was the noisy side of the building?

13/05/15 | Link | Rating: 1.0
361. Cynthia M.
Short and to the point.

Everyone was awesome and helpful. Hotel was clean and very good looking.

The bad: Parking is expensive and no locks on the bathroom door! :(

03/02/15 | Link | Rating: 5.0
362. Mary Ann A.
I travel to LA often and the JW Marriott at LA Live is my top choice when I am able to book it at the appropriate rate for my business travel.  It's centrally located to multiple freeway entrances.  

Although parking rates are high, the service here is on par.  I really like the layout and grand feeling of their lobby.

I have access to the concierge executive lounge and really appreciate the services and refreshments provided.

The rooms are impeccable and chic!  Makes traveling easier when I can feel spoiled and special.  This hotel gets all my stars!  Thanks Marriott!

08/04/14 | Link | Rating: 5.0
363. Caitlin M.
Amazing hotel! Lobby is like a constant party, playing good music, 2 bar and lounge areas and a ton of space to just walk around and enjoy the ambiance.

The pool at this location is awesome,  tons of seats, big area, very clean. The executive lounge is constantly stocked with awesome treats and snacks and a very friendly staff!

The rooms are huge and up to date, bell service is great as well.

Staff is extremely friendly and accomodating.

People are complaining about the parking, which yes, $43/day is steep, BUT you're staying at the JW in LA (which is at the same property as the Ritz Carlton as well).  The courtyard and residence Inn is across the street if you need something a little less expensive.

28/08/14 | Link | Rating: 5.0
364. Julia H.
Luxurious rooms but awful service. Once we came back to find that the room had not been cleaned, despite being away all day long.

Valet is completely useless. $42 a night but service was painfully slow.

After 12PM checkout, I was forced to sit in the hot basement with all my luggage for 2 hours while I waited for valet to find my car. Luggage storage was NOT offered, and I was refused when I asked to find my car myself to put my luggage away. At that point, a manager should have made an executive decision.

Edit: I've been told that they now offer luggage storage so I'll add on another star.

11/07/14 | Link | Rating: 2.0
365. Diviya L.
Just attending a huge wedding here this past weekend.

Note: I did not stay at this hotel but amazing hotel from the perspective of hosting an event here.

Really great location means really expensive valet ($42 a night), awesome lobby with a fun bar and wowza...amazing banquet halls.

From a guest's perspective, the wait staff was always a second behind you when you finished your plate and overall there was plenty of staff to cater to over 300 people. Kudos to the event planning team!

I'm definitely coming back soon to stay here.

02/09/14 | Link | Rating: 4.0
366. GM A.
We are permanent platinum members for a long time.  This is the worst jw Marriott hotel ever.  No separate lines for members at the check in desk.  Front desk staff did not welcome us and attitudes were cold.  Parking staff were rule.  We went to the executive lounge to have breakfast and we went inside we thought we were at I don't know where: full house, no staff attending, food was not covered, guests were rude, not enough food, tables had piles of plates not picked up, noisy, and most of the guests are white.  My four year old needed to stand up the whole time eating her breakfast.  We paid more than $300 dollars before tax for the stay.

It's funny that the staff always ask you if this is your first stay.  I was like, why the question and does it matter.

02/01/15 | Link | Rating: 1.0
367. Knight S.
really awesome place. great location, awesome to walk around the lobby and outside near the staples center. if you're high-up there's a great view!

25/01/15 | Link | Rating: 5.0
368. Vanessa J.
Amazing hotel ! Enjoyed it. Prompt check in. The room was perfect we had a great view, the beds where comfy, the bathroom was huge , well when there's 2 girls in a room that important ha-ha. Also theres a Starbucks right around the corner as well as a array of restaurants to eat at all walking distance which is also a plus.

Our stay was wonderful and the staff is amazing from check-in to check-out was such a easy process which is also important when you are in a hurry to get to and from the airport. All in all this is my favorite place to stay when i need a getaway.

10/09/14 | Link | Rating: 5.0
369. Felix Y.
We stayed at the hotel to give ourselves a night away from the kids, and I wanted to see what it was all about. I would have given this hotel four stars if not for the terribly rude service I received from one employee at the front desk. Lauren. She's condescending and should never deal with customers in any capacity.

By the time we actually got into our room I was so pissed at her attitude that it just ruined my whole night


24/09/14 | Link | Rating: 1.0
370. Audrey R.
I've stayed at this hotel four or five times now, and it's always a pleasant stay. The location is unbeatable, right at LA Live. Granted, there is a neon sign flashing through my window at all hours right now, but the curtains do an alright job of blocking it. I do not like the bathroom doors, as they slide closed and don't shut to give off the vibe of a separate room. The decor is a tad bright, but that's merely me being picky.

The service is generally very warm and reasonable. However, they don't tell you any more than you need to know, so if you've got questions you're going to have to ask.

The lobby is great and they always play host to one Rose Bowl team. As a university senior, I love spending trips to LA alongside college football players. This is a nice hotel, a tad pricey, but I definitely recommend it.

27/12/14 | Link | Rating: 4.0
371. Tess M.
Host to IDEA World Fitness 2013 Convention attendees for both accommodations and continuing education sessions, this year, I once again found it difficult to navigate their vast real estate to locate my class.
Now that could either be the establishment or IDEA's fault but directional signage, especially to the sleep deprived at 7:00 AM is critical.  
Pleasant staff filled in the gaps and I arrived a tad late but not too late to get my Tabata en.wikipedia.org/wiki/Hi… inspired HIIT (High Intensity Interval Training) on yelp.com/biz_photos/jw-m… .
Otherwise ballroom transformed into a state of the art fitness club with a rockin' sound system and climate control made my directional challenge worth the price of admission!

11/08/13 | Link | Rating: 4.0
372. Miranda W.
Overall a nice facility. Stayed there for the ASU v USC game this past Saturday. (GO SUN DEVILS!)

There was some miscommunication from the front desk to the bellhops. They retrieved our baggage from my car, and even after I told them to just bring the bags from the inside the car, NOT anything from the trunk, they still brought my car cover bag and a sleeping bag from my trunk. Whoops.

Everyone was fairly nice. We talked with the nice maintenance lady who was fixing a drawer when we got to our room. The staff was courteous and helpful when we needed something and even gave us high fives after we came back from the game.

The is pool is nice. Great views and lots of shaded seating.

08/10/14 | Link | Rating: 4.0
373. Kelly M.
I stayed here for a business conference and it was wonderful. Very clean, very quiet and not a wiff of smoke or pets anywhere. The cleaning crew was right on point and the location was very convenient to the convention center. I wish this place had a shop with take out sandwiches and pop, but you can't have everything, right?

The bathrooms in this place are super nice, btw. I've traveled a ton this year and really appreciate a nice hotel shower, and this place delivered. It's about a $40 cab ride from the airport, but there is a shuttle.

16/11/14 | Link | Rating: 4.0
374. Alan L.
I have lived in Downtown Los Angeles for 5 years and for work reasons we are moving back to New York.   Nomore furniture since everything was taken by the movers today, so I decided to book and experience the JW Marriott that I have stared at everyday.  I have heard the hype, seen the luxury, but it was truly  one of the worst experiences I have had with a "high-end" hotel.  

Along with the movers, my car was scheduled to be shipped today as well so I had a rental.  A last minute rental yielded me a sub par Nissan Versa which I pulled up to the valet to drop off the luggage.  Firstly, I was told to pull over to the side to handle my luggage out of the other cars' way with the valet/bell guy pestering me how long I will be, instead offering my wife and I help in retrieving 3 luggages from the trunk.  It was clear profiling because I pulled in with a car that was probably ranked mentally below even a Honda or Toyota.  I was never treated like this the last time I pulled in with a BMW 7 series dropping off a friend!!

Strike two was when I walked in and asked if there was bell service...the desk rep decided to point to the corner and tell me the bell desk was over there instead of offering me help....it wasn't until I said I'm checking in and would like my bags sent up to the room with a slight attitude, where he finally signaled over the bell hop to handle the luggage, whom proceeded to NOT handle my luggage but leave it in the middle of the lobby, stepped aside to wait for the other bell hop to be done with another customer to organize my luggage that was all over the floor.  

During my checking, I told the desk rep that I am not going up to the room yet, multiple times, as I am leaving to run some more errands, so I would like them to send my luggage up to my room first.  After I received my keys and started to walk back towards the front door for the car, the bell hop chased me down to ask me where I am going, and what he should do with my luggage.....I mean shouldn't the desk rep be handling this and passing the info of what to do next???

So, the above concluded this hotel service was beyond sub par, it was down right non existent.  I might as well have gone around to type my own name in the computer to check myself in.  (the desk rep couldn't find my reservation for at least 15 minutes might I add....)

Rooms:  Cheaply done.  You would expect the Junior Suite to have some type of appeal to it, but no...it was just a corner lot where they were going to waste hall way space anyway that they made into a "suite"  There is no tub, cheap shower head, and a very poorly decorated furniture set up.  

I would NOT recommend this hotel to anyone.  Honestly, the courtyard across the way would probably be a better choice.

23/09/14 | Link | Rating: 1.0
375. Angelica C.
This review is for their event facilities (banquet halls) only. I recently attended a gala at the JW Marriott LA Live, and it was a really great event. The lobby is impressive and the banquet halls were very elegant. Great spaces for events.

Parking is really ridiculous. The rates astound me. $40+ for valet parking? Thanks, but no thanks. I parked for $5 a couple blocks away and took a Lyft to the hotel and back to my car afterwards. Easy and much cheaper than paying for parking at LA Live or having your arm ripped off to valet.

24/03/14 | Link | Rating: 4.0
376. Kim N.
This was the meeting place of choice back when Star Chefs LA was happening. A large group of us stayed here and we spent plenty time at the bar below. The proximity to LA Live, Staples, Nokia THeater and the rest of downtown is largely unparalleled unless of course you're in the Ritz next door.

17/09/14 | Link | Rating: 4.0
377. Miki J.
I LOVE this hotel! It is honestly one of the most nicest hotels I've ever stayed at! The moment you walk into the lobby it looks sooo fancy and nice! And rooms were very big and comfy! My favorite part about this hotel was the roof top pool! It was super big and not busy and the fun part was they had a whale inflatable! It was super fun to chill and hang out! They also had some comfy pool side couches! Which my mommy enjoyed the most! And it was a super short walk to DTLA night market! And in the morning it was super convenient to grab breakfast at Starbucks right outside! Will definitely come back!

23/03/15 | Link | Rating: 5.0
378. Brian C.
Don't do it!!!  This place is a Marriott Courtyard in disguise.

We went to a concert at Staples, and went to the bar afterward for drinks.  Apparently when they get busy (which they were not THAT busy) they start serving drinks in 10 ounce plastic solo cups.  

They served our glass champagne and Manhattan in those very plastic cups.  They DID NOT discount the $15 drink prices.  I asked for glass and was refused.

This place is a joke - and apparently a tourist trap.  There are so many great places to stay downtown, choose one of them instead.

06/10/14 | Link | Rating: 1.0
379. Sarah C.
Great hotel in the Live district. I stated here three nights and it was very comfortable and clean. The rooms are sizeable and updated. There is also a nice pool/jacuzzi area on the 4th floor...private. Friendly staff at the reception and parking. Great location...walking distance to everything. I'd stay here again.

12/04/14 | Link | Rating: 5.0
380. Victor D.
Front desk personnel attitude - poor
Reason: no warm welcoming smile or an intro to the area.. They act little sly about what resort credit we had. It needs a lot of improvement.

Concierge - good (helpful)

Housekeeping personnel - good (friendly)

I would still stay here for the convenience, nothing more.

01/01/15 | Link | Rating: 3.0
381. Ted K.
We stayed here while at a conference and not only was it convenient as it is right by the LA convention center and the Staples Center if you want to catch a game, there are many restaurants and shopping venues conveniently nearby. The service at the hotel was top notch, and the rooms were large and very clean. There are great views of the city from the higher rooms. We had a lovely view of not only the Staples Center and the Convention Center from our room, we could see the lights from LA Live and even caught a premier happening at the premier house across the street where they were rolling out the red carpet which was quite a sight. The next time we come through LA we will more than likely come here again as it is so convenient to so many things.

17/03/15 | Link | Rating: 5.0
382. Mandi T.
I kinda LOVE this place - why? It's one of the newer and classier hotels in DTLA. I've stayed here a few times for the Rock & Roll LA 1/2 marathon and events at the LA Live/Staples/Nokia events.

Why the one strike -1 star? Welllllll. $40 bucks overnight for valet. Their rates are already high for a hotel in the area, and you want another $40? Whatcha trying to do? Bleed me poor? LOL. I guess if you're at a bougie hotel as such.

But even with that said, the staff is awesome. Especially Pawel who was our pool area attendant this past weekend. He.Was.Awesome. He made sure that we had what we needed plus always made sure that we were hydrated and brought us water. Thanks Pawel!!!! Btw, the pool is heated and is an ion/salted pool. I'm pretty sure that's the only one around the dtla area. Pool area is on the 4th floor and it has a fantastic view of LA Live area.

The hotel is in conjunction with the Ritz Carlton Residences. Floors 5-21 are hotel rooms for the JW Marriott, and the higher floors are the Residences.  We also had a double bed room. I'm not sure why they don't offer 2 queen rooms. It's either 2 doubles or 1 king.

Some tips-
You can check for early check in around 1pm. We were able to do that :) YAY! Normal check in is a 3pm.
Check out is at 12 pm.
Aromatherapy Associates toiletry stuff.Awesome great tub and bathroom to go with the room.
We had a special deal in conjunction with the Rock & Roll Marathon peeps.
Single coffee pots in the room.
Bottled water is on the house (you can request for more)
It's located within the LA Live area with food/restaurants/movie theater/staples/nokia all within a stone's throw.

Enjoy your stay!

29/10/13 | Link | Rating: 4.0
383. Naomi S.
From the moment we parked outside the lobby my family and I felt taken care of.

Fast, efficient, fancy and friendly (:

Loved our stay here.

Our deluxe room was of ample size for a toddler !

Definitely would return soon

05/01/15 | Link | Rating: 5.0
384. Daniel W.
Booked a room for v day for my wife and I first Id like to say 42.00 is rather expensive to park your car overnight when you're already paying a premium price for the cost of the room. the room was nice and clean however had to make two calls once for a non working fridge and the other due to trouble with the TV not what u expect when quality is a reason U book a stay at this hotel. It's impossible to order a drink from outside the mixing room patio so I had to go inside to order from a bar tender who didn't seem to know much about any drinks other than what was on the specialty drink list . Upon checkout I come to find I was charged incorrectly and seemed to get attitude from the girl at the front desk when I furnished q receipt which proved I was right. I'll try the ritz next before here but location was great

17/02/15 | Link | Rating: 2.0
385. Reese M.
Very nice...

Decided to take a weekend staycation and I has been wondering what this new hotel was like. It was great. I would stay again.

Close proximity to everything downtown...restaurants, event spaces...everything!

Gorgeous lobby, gorgeous rooms, and an even more gorgeous swimming pool on the 4th floor

Comfy bed

Huge shower...big enough to fit at least 3 people

Expensive parking. $42 is plain insane.

27/05/14 | Link | Rating: 5.0
386. James D.
The room was fantastic, bed was like sleeping on a cloud. The staff was very helpful and was quick to respond to an issue I had. A water pipe broke in the ceiling above the closet, soaking all my clothes and luggage. They quickly came in and inspected the room and apologized profusely. They then took and laundered all my clothes and dried my luggage. The hotel staff acted as professionals and made the rest of my stay fantastic.

10/04/15 | Link | Rating: 5.0
387. Michael B.
Stayed here for the Cat Stevens show at Nokia Theatre, and it couldn't be more convenient. You literally just walk out the back door. Also very convenient to the Staples center, but unfortunately the Lakers were on the road the weekend we were there. There's a ton of stuff in the plaza, like Wolfgang Puck's but we ventured out a bit further for food/drink. They have a ice skating rink in the winter, but the lines are long and the ice is crowded, so we didn't partake.

We had a room on a higher floor (12 maybe?) and an amazing view to the south. The room was very nice - to JW standards. We enjoyed the room service one morning. No problems really. The bar in the lobby was nice as well. The hotel is large and buzzing. Only downside is $49 per day to park!

08/01/15 | Link | Rating: 4.0
388. Hilton C.
Nice hotel but they take the class of JW Marriot a notch down but posting advertisements on elevator doors and plastering billboards on the building skin.

10/05/15 | Link | Rating: 4.0
389. Victoria B.
Amazing location. Really expensive and disappointing the concierge lounge is closed on the weekend.  Nice rooms, decor a little too post 1970s for me.

11/04/15 | Link | Rating: 4.0
390. Ashlee S.
This hotel was amazing! Very nicely decorated, awesome staff and the perfect location. The hotel staff made sure to meet all of our needs. They offered us directions when we were driving and called cabs when we needed transportation.

I'm a Marriott girl and the JW Marriott has confirmed once again why!

19/08/14 | Link | Rating: 5.0
391. Manny M.
The customer service at the front desk is very disappointing.

When I checked in my reservation could not be found, the guy at the front desk said "I handled it" whatever that meant. I said okay you found the reservation, he said yes. Once I went to my room I noticed that there was only one bed after I specifically requested 2 beds in my room. I went back to the front desk and informed them that they messed up my reservation.  The guy who helped me then told me that all other rooms is booked that has two beds. He said the next day I would be able to get a two bed suit.

Today is the day I was supposed to get my two bed suit. I called the front desk to inform them, I was told my key would be sent to my room. No key was ever sent. I just called down to the front desk and the lady I spoke with was very rude.
She told me she would not be able to assist me because I did not get the name of the first person that assisted me.

This has left a very bad taste in my mouth. This hotel is very lovely and seemed well put together but after this episode I do not think I will be staying at the JW Marriott in downtown LA anymore.

If you can stay somewhere else you should, this is not the place to be.

22/02/15 | Link | Rating: 1.0
392. Michael L.
Depending on your reason for vacationing in Los Angeles.  If a new, lively, centralized and safe location is what you are searching for this is the hotel to stay at.  JW Marriott LA LIVE is located directly beside Staples Center, Nokia theater, Ritz Carlton, Regal Cinema 14, Lucky Strike, ice skating (in December), and more restaurants than you can shake a stick at.  

Parking:  Parking unfortunately is pricey with all downtown hotels, including JW Marriott which charged $40 a day for valet parking.  

Gym:  the gym and spa are located on the second floor.  The gym has about 10 treadmills, a few ellipticals, other work out machines, and free weights.  Towels, headphones, and bottled water are provided as well.

Pool:  the pool is located on the fourth floor which is a rooftop overlooking downtown LA.  There are a ton of lounge chairs to sunbath on.  The pool is a decent size as well as a jacuzzi.  Towels and bottled water are also provided.

Deluxe Room:  the room was very clean.  Nice modern looking bathrooms, a couch, a living room chair, and a LCD TV (maybe 42 inch) are in the room.  We asked for a king sized bed which was comfortable.  Bottled water, coffee, and tea are complimentary in the room also.  

Spa:  our first day there we scheduled a spa day at the Ritz Carlton spa which is shared between the Ritz and JW Marriott.  My wife and I both got 50 minute massages which were ok.  The Spa has a relaxation room and a steam room with showers.  A glass of champagne is offered at the start. With light snacks provided while waiting for our massage.

Service:  the service in our room, concierge, and valet were decent.  The front desk would have extremely long lines at times.  And our last two nights the whole Michigan State Football team, coaches, and family stayed here which effected the service, not to mention the elevators took forever with so many staying there which wasn't cool at all.

The amount of activities steps away from our room made JW Marriott worth staying again.  We bought tickets for the Heat v Lakers game which made it convenient.  After the game we walked a few steps and were already in our room.  Overall a nice place to stay while in Los Angeles.

29/12/13 | Link | Rating: 4.0
393. Anthony N.
***This JW Marriott feels like an upscale, luxurious and metropolitan hotel in every facet but the rooms, which are modern and comfortable but not that high-end; room rates are almost always high because of its prime location; if you are using points though, you are likely to have a nice stay***

This Marriott brand hotel represents where Marriott should be going in the future.  Marriotts feature consistently great customer service, you can find them almost  anywhere in the U.S. and they have a wide range of room rates to fit many budgets.  When it comes to lively and youthful hotels though, the Marriott brand falls short.  This Marriott property is located right in the energetic LA LIVE area and this hotel has the look and feel to match it.  If you look at Marriott's plans for future properties like the JW Marriott Austin or the Washington DC Marriott Marquis, Marriott does seem poised to make their hotels much more than just a pleasant stay with great customer service.

The look of this JW Marriott (like the one in Indianapolis) is very striking.  Lots of windows in a contemporary structure that fits well with the modern LA LIVE architecture.  Once inside this JW Marriott, you will find a lively area with a great open look that goes 2 to 3 stories up.  This JW Marriott features a well decorated restaurant (Kerry Simon's LA Market).  There is also an open lounge/bar area.  A quick and stylish Illy cafe is located here as well.

This modern look extends to the great fitness center as well as the Executive Lounge (open to Marriott Rewards Gold and Platinum members).  The Executive Lounge has a great look and there is a variety of seating--couches and tables and even outdoor seating.  The food options were great.  For breakfast, there was good scrambled eggs as well as bacon, sausage, oatmeal, cereal, breakfast breads, and really good croissants (like the SF Marriott Union Square and the JW Marriott San Francisco, the croissants here felt like bakery-quality croissants with crispy exteriors and flaky and soft interiors).

Nightly appetizers were very good.  There were crispy, crunchy and buttery croquettes with marinara sauce and beef skewers.  There was also individually plated smoked salmon with dill and cream cheese (one of the better items I've had at a Marriott brand Concierge Lounge).  Good cheeses were available like blue cheese and brie--much better than the standard cheese cube assortment that these Concierge Lounges typically offer.

They only featured one dessert, but it was easily the best of any Marriott brand Concierge Lounges I've been to--individual carrot cake napoleons.

The Executive Lounge also featured a commercial grade espresso / cappuccino / latte / hot chocolate single serving machine that utilized real milk.  It created foamy and frothy hot chocolate that was surprisingly creamy and had a good chocolate flavor.

A lot of this JW Marriott felt luxurious and upscale (especially the public spaces and the Executive Lounge).  When it came to the rooms though, this JW Marriott (like the JW Marriotts in Atlanta and SF) fell short.  The room was modern and spacious and there were great floor to ceiling windows that provided nice views of the bright city lights of Downtown LA as well as the traffic jam on the 110.

The room furniture though (while modern) felt low-to-moderate quality and not fitting with JW Marriott's luxury brand name and the expensive room rates here.  Some of the furniture felt kind of flimsy and more function over appearance (almost Ikea-esque in parts).

The bathroom and closet were both nice though.  The closet felt like an actual closet unlike a lot of hotels and the bathroom had a great modern look with a really nice glass shower (an attached soaking tub would have been a nice touch).

Service was good throughout the hotel.

Room rates are consistently very high here.  And because there always seems to be something going on at LA LIVE, Nokia Theater or Staples Center, there is almost no time here when you can find a reasonable rate.  They are building a new complex that features lower end Marriott brand properties next door so that should be a good alternative to those loyal to the Marriott brand.

I love the energy and public spaces of the JW Marriott LA LIVE.  The exterior is also great, rooms feature good views and the Executive Lounge is one of the best Marriott brand Concierge Lounges in the country.  I wish the rooms were better though given the JW Marriott name and the consistently high room rates here.  This JW Marriott seems poised to compete with upscale metropolitan hotels like the InterContinental and St. Regis in San Francisco SoMa, but it kind of comes apart with the rooms.  Still, this is a great option for Gold and Platinum Marriott Rewards members staying in LA with Marriott Rewards points.

Parking is available via valet.  The valet parking is expensive like other Downtown LA hotels.

30/12/13 | Link | Rating: 4.0
394. Howard B.
Beautiful huge hotel with comparatively reasonable rates for downtown LA. Operates like a big reliable machine with terrific service. Can't think of anything negative about this place.

We had a corner room on the 19th floor with terrific views of downtown.

20/12/14 | Link | Rating: 5.0
395. Sam A.
My wife and I have stayed here everytime we come into Downtown LA. This review was long overdue. I cannot say enough about this place. Service is top notch from the valet to the front desk to the housekeepers and everyone else that works at the JW.  Check in is always a breeze and you are always greeted with a smile and a very genuine welcome. Our rooms are always ready and clean, every detail is always taken care of. The rooms very nicely decorated and the beds are so comfortable.

Food options are abundant and we have had our share. We have had in room dining which is great and convenient. We have eaten at the NEW Ford's filling Station and it was delicious. Not too mention all the options you have at LA Live. You won't be disappointed either eating at the hotel or in the surrounding area.

Drinks, yea please! The mixing room is an awesome bar to get a drink before going out on the town or to your event. Great knowledgeable bartenders who can make almost anything you want. This place is open late so its also a great place to grab a drink before heading back to your room to call it a night.

A must stay for all those coming to LA. The JW Marriott is top notch you won't be disappointed. See you next time.

15/03/15 | Link | Rating: 5.0
396. Aram T.
What a beautiful hotel.. Very clean and modern. Closest thing to Vegas style as it will be in LA. Great place to have some dinner or grab some drinks with friends.

Highly recommend visiting during the evening so you get to enjoy the night lights!

Can't wait to come back..

15/01/15 | Link | Rating: 5.0
397. Thida P.
We were attending an event at the Staples Center and I didn't want to drive or walk far so I decided on JW Marriott which is right across the street. I had booked months in advance to lock in a good rate and it was still expensive but at least it wasn't over $300 for a Saturday night.

Check in was a breeze! The gentleman who checked us in was very welcoming!  We got upstairs to our room and everything was clean except the remote control to the TV was missing. Oh no!  How are we supposed to change the channels? My boyfriend called downstairs and requested a remote control and within 10 minutes a new one was brought up by a very nice gentleman. He stuck around for a couple of minutes to make sure that it worked with the TV, and he even made awesome suggestions on where to eat in the area.

Another thing that was missing was the hairdryer. I could have called downstairs and requested it but I didn't need to it too much. I just think things such as hairdryers or remote controls should already be in the room so the guest doesn't have to ask for it.

The bed was very comfortable but I hated the pillow. We had a view of the Staples Center and it was OK, but at night, even with the drapes closed, lights from the marquee was coming into the room. So the room wasn't pitch black like how I'd prefer.

Parking is valet only which is $42.00 and because it's so expensive, we decided to park at a nearby garage for way less, and we walked to the hotel... it was a short walk.

I would definitely stay here again but only if I can get a good rate.

23/02/14 | Link | Rating: 3.0
398. Brian S.
The worst service I have ever experienced at a hotel, especially a Marriott. We booked in advance for a corporate conference, but were sent away by Kiven Martinez, the front desk supervisor, without a room because they had "overbooked". To add insult to injury we could see them continuing to check people in right next to us, and it was never clear why they chose us to turn away. The kicker: they booked us a room at the Weston, but only for one night (our original reservation was for two nights), and expected us to re-park and schlep all our stuff back and forth again between the two hotels the next day. The fact that they chose to send away attendees of a large corporate conference (attendees who are obviously going to complain to the conference organizer about the situation) shows that they do not have any idea what they are doing.

12/04/15 | Link | Rating: 1.0
399. Fritzinato R.
Friendly and helpful staff. Beautiful clean hotel. Exciting venues just steps away. Clean sleeping rooms. High shower heads good for tall people like me. Qtips, cotton balls, mouth wash, lotion,  shampoo, conditioner, and body wash provided. BTW I used the shampoo and conditioner and my hair smells awsome!  I usually dont use the hotel shampoo so I am delighted at how well it worked out.
Coffee service in your room includes a free cookie and 2 small bottles of water at no charge. There is also asafe, robe and blow dryer in the room.
Within walking distance of terrific food and entertainment. Plus there is a metro train stop across the way making it easy for SoCal residents to avoid traffic. Also, you never know who you may run into as celebrities come and go throughout the area.

24/09/14 | Link | Rating: 5.0
400. Jackie S.
I've had two experiences with the JW Marriott, and they were both exceptional in every way.

I'll start with the first one.
About a year ago I read a article I randomly stumbled upon about vacation ideas.
My fiance (at the time, now happily married) and I love traveling, but we're restricted due to our busy work schedules - which is why we love short 1-2 day mini vacations in the area.
The problem is that we've been EVERYWHERE in Southern California, and going any further in any direction will take far too long for our weekend sized vacation.
After doing some research I found an article that challenged vacation lovers to find a amazing hotel and tour their own city.
My husband is a giant Lakers & Kings fan so the obvious choice was to make reservations at the JW Marriott and go to a Lakers and Kings game back to back.

The staff at this hotel was magnificent. Everyone was polite and friendly and eager to help.
We got the griffin suite which was breathtaking and was worth every penny!

My second experience with this hotel wasn't actually mine, it was my Husbands. This is the hotel he chose to stay at for the getting ready portion of our wedding day. From the pictures I saw and what he told me, he had an absolute blast here.

I can only imagine how much better this hotel is to an actual tourist!

03/10/14 | Link | Rating: 5.0
401. Sara D.
Great hotel.  We've been wanting to stay here for awhile.  Rooms were very clean and modern.

Hotel has many nice amenities.  Parking fee is steep though!

Check out was so easy - I checked out using the Marriott app.

Love the location.  You walk right out to L.A. Live.  I'm totally bringing my son back for a fun-filled weekend.

29/04/15 | Link | Rating: 5.0
402. Robb L.
Spectacular service great room great restaurants perfect for downtown entertainment Clippers games fun time

20/04/15 | Link | Rating: 5.0
403. Jenny T.
This is a pretty legit hotel. Staff is friendly, I asked for water in the lobby and got a glass bottle of Voss. what?? Clean rooms, also good conference rooms, and right outside is LA Live, with Starbucks and a bunch of restaurants right next door.

For your workout convenience.... the gym is shared with the Ritz.
9 treadmills
7 ellipticals
11 weight machines including: Leg press
Assisted pull up
Ab machine
Smith machine
Dual adjustable pulley
Yoga area + instruction
2 free benches + free weights up to 50 lbs

The only thing I might complain about is how large this place is, and it was pretty confusing with the shared gym... went down an elevator and found myself in the Ritz at one point. Everything else is great!

14/12/14 | Link | Rating: 4.0
404. Dominic B.
This has become my go-to place when I am visiting LA.  If you're attending a concert or game at Staples or Nokia, this is the prime location for you!

The rooms are clean, modern, spacious and quiet (assuming you're not facing Staples or the pool in the afternoon when the music can be heard).

It by no means is a bargain (price-wise).  But the value is the location, the fabulous service (from front desk, to bell desk, to valet), and the great rooms.

I had always stayed near LAX or West-LA/Wilshire when in town.  After I started staying here, it would be hard to stay anywhere else.

Now when can I get back down here...?  :-)

04/03/15 | Link | Rating: 5.0
405. A Adam S.
Hands down my favorite hotel in downtown Los Angeles.

Two great bars with many great meeting and event areas. Houses some of the downtown event pre-parties and after parties.

The hotel management , hotel staff and the hotel concierge all deliver in making sure your experience is top notch.

Love the team at JW la live! Keep it up!

20/01/15 | Link | Rating: 5.0
406. Paula P.
This is a nice Residence Inn/Courtyard by Marriott located right by the Staples Center in Los Angeles. Very convenient to pretty much anything downtown.

My check in was smooth and pleasant, even though I got there well before normal check in time; no problems there at all.

Rooms were very clean, nicely appointed and lots of outlets for electronics conveniently located.

Just a note; there's no room service, but they do have a snack bar/coffee bar setup as well as a small convenience/sundry store in the lobby. But, there are plenty of restaurant options in the area that also offer delivery.

Valet parking was a breeze, didn't take long at all to get my car, and the price was pretty reasonable at about $40/night for such a prime location in Los Angeles.

12/01/15 | Link | Rating: 4.0
407. Jason H.
The hotel is very clean and very neat. The staff here are super friendly and provided awesome service.  We loved the pool and the 24 hours gym, very clean and organized.

There was also plenty of restaurants and bars around the hotel and the staples center and Nokia theater right downstairs.

Our room was perfect as well, no complaints during our stay at all, loved it.

11/01/15 | Link | Rating: 5.0
408. Ria B.
I've stayed at this J.W. Marriot a few times just to escape from Vegas. I leave like a brand new person every time!

The location is perfect! It's right next to the Staples Center! We have watched basketball and hockey. No need to purchase tickets before hand because there is a ticket booth right outside! There are tons of restaurants in the plaza and it's walking distance to L.A.'s Fashion District!

The rooms are super clean. The bedsheets are so crisp and white just as I prefer. The beds..ahhh..I sleep like a baby!

The bar and front desk staff are so freaking nice and friendly! Well, everyone was nice even the girls at the convenience store.

I love love love the gym! It's connected to the Ritz Carlton so the amenities are top of the line.

One thing that does suck is that overnight Valet Parking is $45/day, but the good thing about LA is that it has Uber!

03/03/15 | Link | Rating: 5.0
409. Terri N.
Convenience is motha*ckin' expensive.  Then again, so is luxury.  But sometimes, sacrifices must be made in pursuit of The Good Life!  

The Nokia Theater is right next door to this heavenly Marriott, and so it immediately becomes the ideal spot to hang your hat if you're visiting for a show or maybe just want to enjoy NOT driving home.  Convenient to the venue doesn't even begin to describe it - wherever you are right now, and however far you have to walk to your nearest restroom?  I guarantee that's a longer walk.  It's THAT good.  And they know it, so you're looking to drop least $250 a night.  You do get what you pay for - the hotel is gorgeous and spacious, and the staff most definitely treats you right.  From the valet guys to your server at the lobby bar, you are well taken care of.  Even the rooms are SCENTED - we walked into our standard room and it had the most lovely clean, fresh floral scent, not a trace of which was detectable in the hallway.  Maybe not ideal for anybody sensitive to smells or allegy sufferers but I sure enjoyed it.  The room was also whisper quiet, no hallway OR exterior noise to be heard.  And we had plenty of fun making noise inside the room (calm down, not like that) jamming to the iPod dock.  That's an awesome perk!   Their 4th floor pool is also gorgeous and club-style, open air above the folks on the sidewalks below, but still keeping you in touch with the downtown feel.  If taking a dip or sipping a cocktail on this deck, open to all guests, doesn't make you feel like a rock star, ain't nothin' gonna.  

But there are traps.  Bottled water stations all around the room have no mark of cost for opening, but I've made the minibar mistake before so I didn't partake.  They also aren't particularly forthcoming on their mandatory $42 a night a valet service.  Granted you really have no choice being in the heart of L.A. but that just seems way beyond necessity.  Valets were all awesome though, very gracious when we needed to retrieve an item from a car and just overall very friendly and professional.  At least there's that.  And wifi was $12 a day, with a password provided after you supply your credit card info.  Gouge gouge gouge.

I can't lie, I loved this hotel - all the glitz of Vegas with the grit of the city just steps away.  And it can't be said enough, INSANELY convenient to anyone catching a show at the Nokia.  But for big spenders, tax-return blowers and lottery winners only.

29/12/14 | Link | Rating: 4.0
410. Marissa R.
I guess location is everything, because this place is overrated.

The front entrance and the lobby are lovely, so my first impressions were nice. The check-in was very quick. Employees were not as friendly as I would like for a luxury hotel.

In room amenities are basic, but it's the room itself was so underwhelming. Really outdated. Not sure how the other floors look, but the 15th needs a complete overhaul. At almost $400 a night, I want to be blown away when I enter my suite.

29/03/15 | Link | Rating: 2.0
411. Mimi L.
It's been more than two years since we stayed here last time, this hotel still looks brand new, so beautiful, definitely one of my favorite hotels!

I just have to say everything was PERFECT this time! Stayed at a junior corner suite, very spacious, both living area and bedroom, no bathtub in bathroom, but a very roomy and nice shower. I have always liked the interior design of Marriott hotels, bright, simple, modern and sleek, a lot of open spaces and windows, perfect for a claustrophobic person like me! Ordered late night in room dining, the vegetarian omelet was so delicious, hubby liked his chicken soup and pepperoni pizza, the food went well with our champagne, it was lovely.

Located in the heart of LA Live, a lot of entertainment nearby, as well as restaurants and bars. This hotel itself is a great hangout spot too, Glance wine bar, LA market restaurant and The mixing room all in lobby area. It is also connected to The Ritz Carlton, we went to The Ritz Carlton spa in the afternoon, checked out Nest bar and lounge at night, but didn't stay cause the Chinese food smell was too strong to sit down and have some drinks, but the views of LA skyline were nice.

I'd say this hotel is great to stay, fun to hang out, perfect spot in LA Live!

Ps. They waved the overnight valet parking since were are Elite members of Marriott hotels, and received a $25 spa certificate too!

05/09/14 | Link | Rating: 5.0
412. Temenah C.
The epitome of luxury. Seriously. It's expensive, but you owe it to yourself. You work hard. You need to enjoy things.

Ok, I agree that the cost of parking is insane but you're staying at the beautiful hotel so it's kinda expected to pay an arm and a leg for parking. Plus, this is the only hotel I've stayed in where the valet operation wasn't a complete nightmare. Yes, the valet operation here is completely dialed in and everyone knows what's going on. I appreciate that. There's nothing worse than staying somewhere and you're certain that they probably lost your car because it's taking so long.

The guest rooms are amazing. The shower gets hottttt and it didn't take me forever to figure out how to turn it on. The products in the bathroom (you know, the free shampoo and stuff) were very high end and I appreciated that they had toothpaste and a toothbrush. Our view wasn't the greatest but we weren't in the room much because there's so much to do in DTLA. The bed was comfy and we almost didn't get out of it.

I also appreciated that they had a menorah for Hanukkah. Not everyone celebrates Christmas so it's always cool to see businesses embrace diversity.

I'd stay here again. I just won't make my car or student loan payments. Best million dollars I'll ever spend;)

22/01/15 | Link | Rating: 5.0
413. Ni N.
Valet parking:$45, you would expect the service to at least be decent, WRONG. We pulled up, waited in the car for a few minutes, stepped out, the valet dude looked at me and then looked at his phone. Mind you, there wasn't anyone in front of us.
Room: we got an executive king size room, spacious, nicely decorated, bed is comfy enough.
In-room dining service: although the service was quite fast, the food was awful. I ordered an arugula salad with grilled chicken. Arugula was wilted, chicken was undercooked and cold..... For a $40 salad? (18.5% gratuity included + $4 delivery fee) Sigh. It's such a disappointment.  I would've been better off going to Starbucks around the way to grab a sandwich or something.
I think the only pro I can say about this place is the gym. It has a variety of equipments/machines, very spacious. They also have a mini fridge that stores cold towels for you to use post work out.

Bottom line, I don't think I will come back.

03/04/15 | Link | Rating: 2.0
414. Jonathan R.
For our third time in Southern California in two months, we decided to live it up a bit. The grand experience started immediately after pulling up. A man opened our doors, told us all about the valet then took the car away. The inside of the hotel is just beautiful. Like something out of a movie. Extremely tall ceilings with beautiful chandeliers and other pretty lights hanging from them. Big wide windows on both ends letting in a lot of natural light. The gentlemen at the front desk were extremely efficient in checking us in quickly as well as being informative on any questions we did have.

I've stayed in plenty of hotels and this one has a few things I'm not quite used too. First off they charge you for EVERYTHING. I've never stayed at a hotel where wifi was not included with the hotel room. Granted it was only $12.00. It still came as a little bit of a shock. The valet is not free. I believe it is $42.00 a night, which seemed a little steep but we sprung for it anyways. The valet area  is amazing however. Couches in the area make for a more comfortable experience. I do recommend calling from your room so your car can be ready by the time you get downstairs. One more small detail is you have to use your room key to ride the elevator. Great feature but was a pain in the ass a majority of the time.

The room was gorgeous as was expected. Outside our window we were able to see the Hollywood sign in the distance. Nice comfy bed, with nice comfy pillows.The entire room was just beautiful, including the bathroom with the amazing shower. We didn't go into the pool because neither of us brought our bathing suits but we did go to the pool area. A gorgeous, just gorgeous pool, filled to the edge. At one end of the pool were giant cushioned lounge chairs that a few people were sleeping on. Also, this is important, they do have a hot tub.

Besides it being expensive, this hotel is nothing short of amazing. If you're in the area and don't mind spending a little extra for a lot more, I highly suggest checking out the Marriott,

18/11/14 | Link | Rating: 4.0
415. James H.
Very nice facility. One bad opening note: none of the people at the front door greeted me, acknowledged me, or gave any signs of interest. I wouldn't want that to be my hotel's first impression. The check in was quick and courteous. My basic room was nice, little above average hotel room. Food was good. Signage was good to help me find things. Went well once past that first impression.

07/05/15 | Link | Rating: 4.0
416. Kenia M.
One of my top favorite places to just sit back and relax poolside. I LOVE relaxing at the pool here and btw breakfast in concierge lounge is to die for.  Quick and nice getaway right here at home!

13/05/15 | Link | Rating: 5.0
417. John R.
Good drinks.  Bar and lounge ain't bad.  DJ on Friday nights.  Crowd is good, random hotel mix of locals, tourists, etc.

20/05/15 | Link | Rating: 4.0
418. Jenn G.
Hip, happening and so LA!

I love the JW Marriott! I was in awe the first time I walked in. I came here for a banquet during a work conference and loved it!

The lobby is so impressinve. It is huge! They have a gift shop, a coffee shop and a bar. There are large long chandelier type lights hanging from the ceiling and their a levels of escalators taking you upstairs.

Upstairs is all of their various banquet rooms and another escalator that will take you to their Diamond Ballroom.

I got to dine in their ballrooms twice and the service was great! The food was pretty tasty as well.

When night time hits up, it's even more lovelier with all the lights! It's so alive and bright at night!

Overall, this place is simply classy and LA lovely!

16/12/14 | Link | Rating: 4.0
419. Jara Neriza M.

The Good. Place is right smack in the heart of DTLA. Which may or may not be a good thing depending on how you look at it. Parking is insanely priced. I placed in "the good" because my boyfriend and I don't mind the walk. We like walking. That being said the location--or parking fee wasn't a hassle to us. We walked to Bottega Louie for brunch, everything you need is fairly a walking distance.

The room was clean when we arrived. Would've wanted it to be "turned-down" since we arrived fairly late. But that's just me being picky.

Lounge Room was clean. We only saw one person looking after the whole lounge area we sort of felt bad for her since a couple of people were having it their way with the alcoholic beverages that clearly said it's not free. Food was okay they had KBBQ skewers and pot stickers and something else I forgot. Breakfast was the usual bread, cereal fruit, eggs and bacon.

The Bad. Room Service. We ordered their chips and salsa and Turkey sandwich and french fries. Arrived about 30 mins after we ordered. Now I don't mind the wait. But when it arrived everything was already cold, the chips, soggy.

The Ugly. For the price, one would think customer service levels would be up to par. Specially the front desk. By all means I'm not expecting the Ritz bellservice man put your luggage in your room and serve your hot coco with whip creme chocolate strawberries on your bed sorta shindig. But man oh man. We arrived there and the front dest was just giving us a glaring look. Uhm, excuse me. We've been stuck in traffic so excuse our appearance if it isn't prim and proper at the moment. We asked her about lounge times and she quickly snapped and said it was only available to certain members. I politely asked her to recheked my info and she was unapologetic and provided the hours we asked but quick to say "but they might not have food any more." Unacceptable.

Not going back.

28/01/15 | Link | Rating: 2.0
420. Arleene V.
The hubby and I frequent the JW Marriott (get your mind out the gutter) on those DTLA nights when drinking has been or will be involved because we are responsible citizens of the world. That and we owe it to our 8 year old NOT to put ourselves in bad situations...but anyways...

The hubby is like the king of their loyalty program so they roll the red carpet out for him anytime we stay (and why we stay so often, most of the time it's free or nearly free) The one reason I docked them a star is because while they treat my dude like Prince Royce they often just look at me like I am a cheap hooker or his mistress. In my defense, my hooker outfits are NOT cheap and I don't dress like a nun to go out. So bye.

They have valet parking which may look chaotic at first but they manage it to a T. The lobby area is so beautiful to me with their hanging light thinga majigs. They have a bar behind the check-in counter which is pretty spacious and they serve decent martini's. Everything feels grand, because it's such a huge space, all very modern and clean.

The rooms are also nice. They are spacious, modern, and the best part (in my humble opinion) is the bed. As soon as my head hits the pillow, game over. I won't wake up until the next day (could be all those martini's too...who knows.) And even though you are literally in the heart of the city, you can't hear the noise outside.

When I manage to pack a quick overnight bag (to change from my hooker outfits of the night before), we make it to their concierge lounge in the morning for breakfast.  It's alright, it has the basics (eggs, oatmeal, coffee) but hands down, San Diego Marriott kicks their ass.  

Leaving the hotel is also easy. You just leave. We call ahead and our car is waiting for us to whisk us back to reality. Overall, I think it's a very nice hotel, customer service is great (for the hubby -__-) and it's always painless to come and go.  I dig!

17/02/15 | Link | Rating: 4.0
421. Regina W.
I went here for a work function and had a wonderful experience. Our event consisted of cocktail hour (appetizers and drinks) and then a formal dinner in the Olympic room. The hotel is grandiose and the service was wonderful (especially during cocktail hour). For cocktail hour, we had a couple appetizers: crab cakes, empanadas, risotto balls and sliders. My absolute favorite were the crab cakes. They were fresh, well seasoned and came with a lovely cajun remoulade. The sauvignon blanc was excellent and paired nicely with my crab cakes.

Formal dinner: The set up was nice since we had 4 tables and the first course was a caesar salad. It was fine but lacking some ingredients. It had lettuce, toast, and a few sprinkles of parmesan. I would have expected something a little fancier or fresh cracked pepper and more dressing on top.

For my main course, I had the short ribs with mashed potatoes & vegetables in a cabernet sauce. This was excellent but towards the middle of the meat, there was no taste. I would have preferred some more seasoning in there. The sides were great but I wish they put one more brussels sprout because the meat is so rich, you need something to balance it out.

Dessert: Creme brûlée with fresh fruit. This was very good. I'm usually not a creme brûlée fan but this wasn't too sweet and the cracked sugar on top was just right.

Parking: Valet only. Drop off was super easy but it really threw me off when I had to go down two levels to pick it up. I wish it was in the front like drop off.

Overall, I was very impressed by the JW. I'm always scared when it comes to hotel food but this was a hit and I highly recommend this place for events.

21/03/15 | Link | Rating: 4.0
422. Jeremy S.
This is a great hotel located right in the heart of DTLA and LA Live. I tend to frequent Marriott properties quite often and being a Platinum Marriott member, this JW treats you as royalty. Honestly, this place is gorgeous and extremely well done, complete with fantastic rooms, constant upgrades, great bars, gorgeous views and walking distance to the Staples Center. The rooms here are very elegant and quite modern at the same time as is the rest of the hotel. The rooftop pool is also a very nice touch primarily for relaxation and people watching. This hotel rivals the Ritz which is attached and I would highly recommend staying here if you're attend an event in DTLA as this is a great hotel!

People watching
Celeb spotting
Valet parking

Can get expensive
Some views not great
Dining options could be better

25/04/15 | Link | Rating: 5.0
423. Sfscubaman T.
Stayed here for one night and was not impressed.  I was here in L.A. over a year ago and found L.A. Live  so wanted to stay at this hotel.  When I checked in, I was wearing something causal with my jeans.  The person name Devon who checked me in didn't smile and was not welcoming.   Talk about a five star hotel.  He needs some hospitality training here.  He got his suit and tie on and displayed the typical snoddy L.A. attitude.   Instead of telling me to enjoy my stay, after I said thank you to him for checking me in and he kept silent.

The room was clean and spacious for I booked the executive room. The rate was $340 and got it for $196.  It was a good deal for me but definitely not pleased with the 'greeting'.

You can see how much their management care about their service by no one pays any attentions to the comments here and respond.

09/05/15 | Link | Rating: 2.0
424. Meghan B.
The room was comfortable and I had a great view of the Staples Center.

Just remember that your in downtown Los Angeles and everything is going to cost $$$, if you want freebies this isn't the place for you.

17/05/15 | Link | Rating: 5.0