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Los Angeles Airport Marriott in Los Angeles, CA

Los Angeles Airport Marriott in Los Angeles, CA

Specialties

Stylish, comfortable lodging in Los Angeles, CA, with four distinctive dining options

Los Angeles lodging located just 2 blocks from LAX, with complimentary shuttle

This hotel has earned the ENERGY STAR® label from the U.S. Environmental Protection Agency (EPA)

History

Established in 1973.

Our hotel was the first Marriott to open in the West Coast.
One of the most dynamic hotels, it is the single largest Airport property of the Marriott portfolio.

 

Company Info:

Rating: 3.10

Address: 5855 West Century Boulevard, Los Angeles, CA, 90045
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (181):

1. Thugnificent M.
Nice place.  I was here for a month back last year.  Easy to get to.  The courtyard was gorgous.  Large pool, nice hot tub, and a couple of fire pits.  The gym sucked.  They have simple machines and some dumbbells, but it was too small.  The service is great.  I was coming back from Hermosa beach pretty late night.  The kitchen was closed but I called ahead to order room service.  They called my room every 15 minutes till I returned so they could bring my food up.  The restaurants downstairs weren't too bad.  Champs had good burgers and chicken wings.  The steak house was kinda pricy, but the food was pretty good.  The concierge lounge could have been better.  The food was decent there but I've seen much better.  The breakfast wasn't the greatest.  Runny eggs, cold cereal, not so fresh fruit.  Pay the $20 and get the breakfast downstairs.  They definitly respect your status there.  I'm platinum, they gave me one of the nicer corner rooms.  All and all it was a good stay.

07/06/07 | Link | Rating: 5.0
2. megan g.
Worst stay at a hotel ever!! I have never had such an awful experience at a hotel. Not only were the 2 "double" beds extremley small but one of the beds didnt even have a comforter on it. We stayed 2 nights and after the first night they didnt even clean the room. Before we checked out of the room we stripped the beds put all the garbage on the desk and left the maids a tip. Within a few days of returning home I noticed a 285.00 charge on my credit card account from the marriot! When calling to inquire about it they explained that it was a smoking charge, because they found evidence of smoking. Although one of my friends was a smoker she smoke outside in the designated smoking areas because I am an asmatic and can not be around cigerette smoke. Then sent pictures of there "evidence" and all it was was an empty carton of cigs they found in the garbage and cigerette buds inside a fast food container that we had tooken out of the car and thrown in away! Not only am I disgusted the maids went through the garabge but I also feel our privacy was invaded. My stay was over a month ago and my bank is still fighting the charge. I will never stay at another marriott again and am making sure no one else I know does either

17/03/11 | Link | Rating: 1.0
3. mike p.
Was there for a conference.  I think they really need to update these rooms.  It was really depressing.  It stunk had to run the heater all night due to the old windows.  Very loud outside the door.  And just plain dirty.  Clean it up please.

13/02/07 | Link | Rating: 2.0
4. Danna O.
Loooove staying here! The service is awesome and very sincere. Just minutes from Santa Monica and Venice Beach. It seems like it's just between the coast and Hollywood. My friends and I love lounging at the resort style pool and grubbing at the restaurants downstairs.

02/09/08 | Link | Rating: 4.0
5. Jenny C.
I give them 5 stars for their awesome pool, hot tub, fire pits, and gym.  Besides that, it goes down hill.  I really don't understand (well I do, but I think it's wack) that places like these charge for WiFi.  Also, their business center was closed since it was a Saturday.  More importantly, get a freaking fan in the bathroom.  It's annoying, I can't pee in peace knowing that people can hear me, thanks for nothing!  Stick your shoe shine cloth up your ahole because it's not the 1940s and a necessity of this century.  How about some toothpaste instead...Oh gosh, I don't even want to get into the parking rates.

27/01/08 | Link | Rating: 2.0
6. Larry D.
I recently stayed at the LAX Marriott.  I must say that I'm really really impressed.  From the moment, I entered all of the staff I have interacted were some of the most courteous and friendly in all of the hotels I have stayed in.    I really appreciate that people still make the effort to make your stay more welcome and ask so much as how your stay is going so far(with a smile to boot.). The lobby and hallway areas are very clean. Like other yelpers have said before me, rooms are a bit dated, but they are very cozy and comfortable. Bedding is soft and supportive.  I was able to get a good nights sleep here which I find rare these days outside the four walls of my own bedroom.  Maid service and room turn around was quick.  It was a delight that they do such a wonderful clean job.  I had requested for extra towels and delivery was prompt.  There are a few restaurant options within the hotel and they're all pretty good.  I was a skeptic but the food at the Marriott is definitely better than most. If you have the chance to upgrade, request the concierge lounge access(drinks and snacks throughout the day, hor d'oeuvres at 5pm and dessert at 9pm, hot breakfast starting at 6am).   If only the weather was more ideal (gloomy and doomy with low 60 degree temps and constant fog), then I'd definitely be happier staying here, but otherwise, the accomodations were quite pleasing.

13/11/10 | Link | Rating: 4.0
7. Jim D.
Review based on a one night layover on Sat Mar 6th, no meals, no room service.  

Rate: $103 government (my rate), $129 weekend rate with a $30 food and bev credit and $5 goes to Susan G. Komen Foundation

Check-in: seamless and smooth.

Room: Clean bath, comfy bed, clean room, no problems.
Not concerned with ambiance or atmosphere just cleanliness.

Lose 1 star for fee for internet at $12.95 for 24 hours.

Shuttle to/from LAX every 15 mins.
 
I did not use this service, but the Beach Express stops in front of hotel.

See my reviews for Fleming's Steakhouse for dinner and Coffee Co for breakfast for this layover.

07/03/10 | Link | Rating: 4.0
8. Mairead B.
Good airport hotel - there is a pool - coffee shop etc. The rooms are fine and ours overlooked the pool . The Breakfast place is fine - coffee eggs muffins etc- try to get breakfast inc in the room otherwise its expensive for the standard it is. Do not go to the sports bar to eat its shocking food.Truly half frozen - and the worst cheeseburger on earth. Otherwise a nice enough hotel for a night . Near the airport and not much else.

02/09/10 | Link | Rating: 3.0
9. Sam S.
I had a brief layover in LAX, and thanks to my airline having problems (or actually my airplane having some problems, as in something falling off the plane, apparently), I was put up for a night for free at the luxurious LAX Marriott. Actually, my free voucher was, I believe, meant for the Courtyard Marriott down the street, but I didn't go there. I went to the vastly nicer Marriott and after some frowning and confusion from the young woman at the desk, I was given a room.

The room? Not huge, but incredibly nice. Awesome pay per view and skinemax selection (I'm just sayin').

The hotel itself appears to be on the slightly huge size. There's three restaurants (a steakhouse, a sports bar, and a more continental eatery) and a Starbucks in the lobby. And a ballroom. And beaucoup meeting and business suites (all of which, honestly, I could care less about). There's a ginormous pool/patio section and a good sized gym. And even a Fed Ex Kinkos on site.

Seemingly the guests were all airline personnel, Japanese businessmen, people who live in ties and suits, and people from the huge Hasidic wedding that was happening on the premises.

I literally slept in fear in my nest of pay per view skinemax that any second that evening, hotel employees would come bursting in and realize that I wasn't rich enough to be sleeping there. But they didn't. Because I double bolted my door.

My stay was tainted favorably by running in decent conversation amongst over guests, including some drunken Irish footballers on the free shuttle over from the airport who promised me a pint of Guinness in the bar later that they couldn't actually pay for. And some Japanese businessmen while I was waiting for directions from the concierge. And one of the groomsmen from the hasidic wedding who invited me to the reception being held in the ballroom. And a group of flight attendants who were nice enough to buy me drinks in the sports bar later that night when those Irish bastards didn't come through.

For a completely free one night layover, the facilities at the LAX Marriott were almost palatial. But I don't know if I'd want to be stuck there for more than one day. I mean, you're stuck right there in the heart of Nowhere, Los Angeles.

08/03/08 | Link | Rating: 4.0
10. Geomar R.
This hotel is huge!  When you drive in through the valet area, you will notice how massive the property is.  The exterior's lighting scheme is warm and inviting, and it is pretty much the same inside.  The check in process was smooth.  The lady at the front desk was very friendly, and she upgraded me and my fiancee to the concierge level.

The room looked as if it was recently renovated. The plasma screen, matched with contemporary furniture adds life to the already distinctive color scheme.  As usual in Marriott properties, the bed was comfortable, and I slept in no time.  The bathroom was clean and the wide shower head ensure that you are fully clean.

Overall, I highly recommend the Los Angeles Airport Marriott, especially if you are flying into LAX Airport. There is a complimentarty shuttle that runs every half hour which is very convenient.

12/05/07 | Link | Rating: 5.0
11. Yeh K.
They must have taken Anita's advice because on my recent stay there, many of the rooms were in the process of being renovated. The first floor was the only floor completed, and I was lucky to get a refurbished room---or so I thought. It must have been freshly painted because the paint fumes were quite strong and there were a couple of pieces of the blue painter's tape still stuck on the baseboards.

The room was quite small, and the bathroom was even smaller (see the photos I uploaded). You could literally soak your feet in the tub while sitting on the toilet, and reach the sink all at the same time. There was also no refrigerator, but if you request one, housekeeping will bring one.

For the price, you would think that many amenities would be included, but parking is $15.00 per day, and internet access is $9.95.

Also, Jonathan is incorrect, the Courtyard in San Diego does charge for internet access.

26/07/06 | Link | Rating: 2.0
12. Aliza M.
Check in process was great, my fiancee and I were greeted with a smile and a warm hello and might I add, she sparked up a quick, but pleasant conversation.  

The room's atmosphere was beautiful!  It was clean, comfy, and up-to-date.   The bed that we had, were so plush, that when I laid in bed, I fell asleep right away!  The bathroom was so clean! The shower heads are  to die for!  I'd do anything to have their shower heads!  

We also had a great view of some LA parts and LAX.  The plus side of this, is that we could not hear airplanes roaming around us, so this shows we had a good night's sleep!  

Though the gift shop was being renovated, big signs to another location of the hotel was very helpful.  I didn't get to visit the pool area, nor the work out area, but I heard they're alright too.  

Guest service is outstanding, you can't go wrong with just a smile and a warm greeting.  Not to also mention, they're always willing to give out a helping hand.   Exterior as well as the interior is just beautiful.

Understandingly, they did make one error on our bill, but they fixed it with not problem.      

If you're looking for a place to stay near LAX, I highly recommend this place, it's awesome!

11/05/07 | Link | Rating: 5.0
13. Rev. Dr. Christopher J. G.
The only time I stay at the LAX Marriott is when there's a convention. It's almost an ideal con hotel. The lobby is spacious and there are food options, the rooms are a nice size, and the pool area is just about the nicest I frequent. It's still got some of the 1960s charm.

The rooms are decent, and cheaper than many other locations in the area. The best part is the service, particularly the registration staff who actually seem to have everythign together, a rare event in the Hotel industry.

The restaurants are OK. I like breaffast in Club 51. A tad pricey but very tasty. The Sports Bar is OK for lunch.

16/08/08 | Link | Rating: 4.0
14. Tuna D.
L.A. airport area has cleaned up it's act since I was last in So Cal years ago.  Streets and sidewalks are clean.  So was the LAX Marriott.  Please do not confuse this with the Courtyard Marriott.

LAX Marriott was nice.  My bed and pillow was great.  Service was great, all the staff that I encountered during my stay were friendly.  

There's a trolley that runs on schedule to various points of the area, for example, Manhattan Beach, shopping, etc.  Please make a point to talk to the concierge so the person can help you out.

The pool was ok and so was the jacuzzi but what impressed me most was the gym the hotel had on site.  Packed with machines, freeweights, and balls.  It was clean, they had anti-bacterial wipes for you to use to wipe down the machines after/before use.  I was impressed because most hotels Ive been to have a closet size room for a fitness center and about 3 machines.  Each machine had it's own tv and there were free earphones for you to use.  The earphones were individually wrapped and you could toss it or keep it, either way I was very pleased.

What sucks about this hotel is you have to pay for parking which is pretty expensive.  

There is internet but you have to pay for using it.  What a bitch.

At any rate, it was a great hotel and I enjoyed my stay.

28/07/08 | Link | Rating: 4.0
15. R J.
I enjoyed this hotel.  The staff were courteous though didn't seems as well trained as the staff at the Hilton.  The room was clean and nice.  I also liked how there's a starbucks, a restaurant, and a bar in the lobby.  Would stay again.

02/10/11 | Link | Rating: 4.0
16. Randy S.
Overall a good place, I liked the 24-hour fitness center (with fruit sitting out in the mornings) and the breakfasts at the in-house restaurant were tasty.  Very conveniently located by the airport.

Compared with Marriott's I have stayed in elsewhere, my room seemed cramped.  I am 6'2" and the bathroom ceiling was not much above my head.  The top of the mirror was low enough that I could not see my eyes if I stood up straight.

Next time I plan to try another of the many hotels right next to LAX.

16/05/09 | Link | Rating: 3.0
17. Greg J.
This is a great and solid Marriott. The proximity to the airport is thisclose. The staff was truly pleasant throughout my stay. I indulged in room service (delicious!), loved the Starbucks inside the lobby and even found the FedEx center to be useful. Lots of great amenities in the hotel. The rooms are newly renovated and the rates are usually reasonable. Paying for hotel wifi sucks, luckily I have a MacBook and was able to use the linksy to avoid that fee. I enjoyed my stay here.

31/05/12 | Link | Rating: 4.0
18. raul z.
Here is a SECURITY BREACH at the MARRIOTT BUSINESS CENTER COMPUTERS:

One of my colleagues used one of the hotel business center computers (which is managed by Fed Ex/Kinko's) to get online and purchase an item using her credit card.  Well, lets say that someone used the same computer after she did.  Somehow, this person got her credit card number and next thing she knows, the credit card company is calling her (within 48 hours).  This person had spend over $3,000 charged to her credit card!  In fact, as she was talking to the credit card company representative, another charge appeared in the computer.  

What can you do to protect yourself?  First. do not use a public computer specially to purchase items online or go to any password protected site.  However, if you do,

(1) Do not choose the automatic "save my password" option that pops-up in some computers when entering the user name and password information.  In fact, click the "Do not remind me again" option and then click "no".  

2) Once you are done with the computer and before you log off, go to:

- "Control Panel" in the main menu
- Choose the "internet Option" icon
- In the "Browsing History" section, press the "Delete" icon
- In the dialog box, choose "Delete All"
- Wait until is done and then re-start the computer.

Following these steps, will help you erase most of the information you have entered and will clear the history, passwords and other info from possible 'hackers'.  

My feeling for the hotel still the same...  I like it... but this is something important that everyone should know about.

31/08/08 | Link | Rating: 1.0
19. Anita L.
The rooms were in need of refurbishing and were on the small side. We checked in only to find that we had been given a smoking room. The guy at the front desk was quite nice informing me that if the room stank, he will change it. Luckily it didn't stink (my dad stunk it up by smoking on the balcony and then allowing wafts of stench drift into the room on his way in) and the beds were quite comfortable.

I should've just stayed at the Westin like we always do on our way out of LAX, but I got a good government rate at the Marriott so decided to stay there instead. There is no refrigerator in the room which was a bit annoying. The toiletries were nice though -- Bath & Body Works.

The bellmen were all very nice and helpful and I felt that whatever the hotel itself lacked, the staff made up for. They have a great bunch of people working there.

06/05/06 | Link | Rating: 3.0
20. Alexandria M.
Just finished a 2 day conference at this location. The food was always prepared in a timely fashion the crew seemed very nice and was extremely helpful. Went to Champions and didn't get our order taken for at least 10 min then when a friend joined our table his beer never came, we had to flag the server down again to ask about the status of the beer( which he brought in the wrong size). The room was great, very nice and spacious for me. But upon checking in many of my conference friends were left with either no room at all or multiple people (3 or 4) in a room meant for 2.

03/08/11 | Link | Rating: 3.0
21. Clint U.
We either had to fight LA traffic from Arcadia to LAX  in the morning rush hour or stay in a hotel near the airport for the night.    Hmmmm....this decision is akin to picking between eating a double fudge sundae or dropping a 5 pound brick on my right big toe.

The Marriott was picked by the person organizaing the trip.   I haven't been here in 20 years, but the 1960's futuristic architecture and faded light orange exterior paint scheme and everything about it looked exactly the same for the last 30 years......which is exactly why I have ignored this place when I am in town.   UT OH.   I am prepared for the worst but it's only one night...

SURPRISE SURPRISE     They had recently remodeld this hotel and it is a very nice place inside.   The dated exterior belies the complete rennovation.   The only thing that gives this hotel's age away on the inside is the elevator.....why fix that if it aint broke?

The rooms are small, so dont think you can fit a family of four in this hotel room.   However all the appointments are updated and was a very pleasant room for one.   The beds are of Marrott standards, very comfortable bed...soft top with firm foundation....lots of soft pillows.   Marriott put alot of corporate focus on getting their beds comfortable, and that was putting their priorities in the right order.

The breakfast buffet was excellent.   They had a really good chef making omelettes (he knows to cook the veggies before adding the eggs unlike Embassy Suites).  The pasteries were excellent and the selection of frutis, cold cuts, etc were top notch.   At $21 including tax and tip, it was a little pricey but  worth it if you want a big breakfast. without leaving the hotel.

OVERALL:  At a corporate rate of $116, this is a highly recommended hotel if you need to stay near the airport.

04/07/08 | Link | Rating: 4.0
22. Wanugee N.
This Marriott's has been around a long time and has that mustard colored paint job of many other Marriott's of its day. It has recently been remodeled, however, and updated, except for the Accessible rooms, which should be completed by April 2008.

Speaking of accessible, this Marriott's has specialized in catering to persons with disabilities. They have a huge parking lot devoted only to disabled parking, Braille is encoded on elevators and room numbers, and they offer a large number of accessible rooms. As such, they host a couple of conferences for the various disability  communities.

The rooms are nothing special, average at best. You will usually pay a rack rate here of about $240, but during conference block room reservations or slow periods, you can get as low as $110.  There is a slight discount for AAA and AARP reservations of maybe 5 - 10%.

There are several large ballrooms downstairs for meetings, and there is a free LAX shuttle for here and the Renaissance, a sister hotel in the Marriott chain 1 block behind this one. There are 3 restaurants, including the Champions Sports Bar which offers casual food, and the JW Steakhouse for steaks and more finer dining. There is a Starbucks located right in the lobby. Overnight parking is $12 for guests, otherwise it is $19 with a gated lot. There is a small gym and a pool.

I come here every year for a conference, but if I had to pay non-conference rack rates, I could save money at several other choices this close to LAX that are right next to this Marriott, like 4 Points Sheraton (about $125 - $175) or Embassy Suites (about $150 - $200),
which both are right next to this Marriott. And the 4 Points has free Wi-Fi (Marriott's charge $11.95/day inside rooms) and the Embassy Suites has free breakfast and happy hour and a suite room.

11/03/08 | Link | Rating: 3.0
23. Mell C.
I attended an anime convention (ALA) at this hotel. I have to say it way way bigger than I thought it was going to me and it took me like a half an hour to find the pool haha. It's a really nice hotel though, I hope I can actually stay there for the whole convention next year!

21/01/11 | Link | Rating: 4.0
24. Ian M.
This hotel is pretty nice.  I haven't spent a night here, but I've been in several rooms and used the convention space.

The rooms are quite spacious and clean.  The suites are especially nice and cater quite well to various different groups of people.  The hotel staff seems attentive and ready to deal with problems as they arise.

The convention space itself is really nice.  It's located below the hotel, so it's fun to go down there are feel like you're transported to another world.

My major complaint about this hotel is that the entirety of the convention space is a cell phone dead zone.  Since it's underground (and has a massive hotel on top of it), cell phone signals are essentially blocked for the entire convention floor.  This makes it hard to find people if you want to get in touch with them, especially in the vastness of the convention space.  Don't get me wrong, it's really nice, but this is just a major issue with this convention space.

All in all, if I were coming from out of town and needed a hotel that's close to the airport, I would definitely stay here.

30/11/08 | Link | Rating: 4.0
25. Lauren O.
Attended a conference here- ditto to the comments that say this place is WAY nicer on the inside than it appears on the outside. Conference faciltiies were nice, large. The break out rooms were not over air conditioned or too cold (usually an issue for me) and there were tech staff handy for troubleshooting.

The catering was pretty great- the had slider and pasta bars, a carving station, and iced tea served in beautiful carafes- way nicer than the usual cold sandwich and canned soda affair. If you're hosting an event at/near the airport, give this place some consideration!

08/06/11 | Link | Rating: 3.0
26. Marie S.
Never. Again. That is, I will never stay here again willingly if there's any way to avoid it.

I have stayed in a number of Marriotts in the past and had nothing but pleasant and efficient service. This one apparently thinks that because it's right next to the airport, it doesn't need to try as hard. When I checked in, the hotel had no record of my being on the room, even though we had called the night before to confirm that I had been added to the reservation. Instead, they simply put the hotel in my name, completely transferring the room to me without ever checking with the woman who's name the hotel reservation was under originally. While it was useful from my standpoint, I was somewhat aghast at how unconcerned they were about the whole thing.

The room itself was pleasant, if absolutely tiny - one of the smallest I've ever stayed in, and a lot less than I expected for the price tag. My biggest problem with this hotel, however, was the cost I incurred above and beyond my hotel room.

If you stay here you will be nickeled and dimed to death. Little charges for everything - internet, parking, and anything else they can find reason to get you for. Things that a Motel 8 would give you for free, here they charge $20. The regular cost for the parking is $20, so if you're a guest you only pay $19. Wow, what a generous discount. And then you have to wait ten minutes just to get out of the lot.

My final straw was the general discourtesy of the staff. I've never be so ignored in my life. Unless you absolutely must stay, find someplace else and you'll save yourself a headache and a small fortune.

04/03/09 | Link | Rating: 1.0
27. Tony L.
With Marriott's you expect a certain level of excellence and unfortunately this location doesn't provide that feeling. I stay at Marriott's all the time and this has to be one of the worse overall. The staff was helpful and friendly, but the hotel is old and needs to be renovated. Also, the king size bed in our room barely fit in the room. Even smaller than anything i've stayed in New York or in China.

The pillows, sheets were fluffy and clean. No plasma tv yet in the room. No refrigerator. Bathroom is just as small (cozy) as the room. No free wireless internet unlike other Marriott's.

The purpose of staying over was for a retirement dinner in the lobby conference room. The food at the dinner was fair; about what you expect for that kind of occasion.

Went afterwards to the bar within the hotel and the drinks are 10+, so not really worth it.

Our room overlooked the parking lot, so i could get a good view of my car. However, there are other rooms overlooking the pool. They do have a Starbucks for you coffee drinkers. All the restaurants within the complex are way overpriced so go out and drive down the street for 24 fast food!

I would recommend this hotel only if you get a rate below 99 per night. I'm sure you can do better in the area with a nicer room and amenities.

01/02/09 | Link | Rating: 3.0
28. Frances L.
This location is such a ripoff. It's over-priced, the rooms are just average, and the parking and price for internet is almost like paying for TWO ROOMS. The service was snobby and the room service was awful. Charging $20/day for parking when you're already paying over $100/night for a less than classy hotel room and $15/day for slow wi-fi is easily a sign that says you should be staying somewhere else. Don't let the high-ride buildings fool you, the view from our 11th floor hotel room was an empty lot and the backside of another tower...also, did they pay their water bill? They didn't seem to have much water pressure going on in those showers...

07/11/10 | Link | Rating: 2.0
29. James D.
Nothing fancy about this place. but no real complaints either. They have a huge conference area downstairs for business functions or events. It was kind of a pain to get my parking validated..but the front desk staff was very helpful.

01/11/11 | Link | Rating: 3.0
30. Peter P.
ONLY if you need to be this close to the airport.

This is frankly the worst hotel I can think of in the Los Angeles area. Poor service. A parking garage that has no handicapped spaces, and forces you to walk up many stairs as penalty for not paying them to Valet park your car. Snooty staff. A so-so pool and smelly jacuzzi. Although it was probably just random chance, a giant cockroach ran across my wife's shoulder while she was in the jacuzzi -- that doesn't happen in a well-run hotel. Oh, and you get to pay $20 for parking even if you stay here, that was really fun. One elevator was broken. Etc. etc.

A better hotel if you need to be around the LAX area is the Raddison, which I like much more.

01/08/09 | Link | Rating: 1.0
31. John S.
I'm definitely a fan. I needed about 15 Lattes for an event with some other offerings. The crew was organized, attentive and had me out the door with 2 bags of coffee in no time. They were definitely Awesome!

16/07/11 | Link | Rating: 5.0
32. Lori L.
I stay in this hotel every 6th night for business. The western-exposure rooms are always hot. No matter how much ac you run, the rooms are too warm to sleep. Dear Marriott, could you please have your cleaning staff close the curtains to keep the sun out?

16/02/13 | Link | Rating: 2.0
33. Jessica S.
We stayed here Saturday night because one of my boyfriend's clients gave us a room for free (oh my gosh, that sounds so grown up!) and it was the night before his birthday and a wedding we had to go to in Pasadena the next day so we decided to go, why say no to a free room?! We got some champagne, treats and had mucho fun celebrating his slightly early birthday!  

Growing up, I thought Marriott's were like the epitome of nice hotels outside of Las Vegas. And this hotel lived up to nice, but some things were not so nice:

Nice:
1. The bed, it was so soft and cozy and full of pillows and down comforters and throws and soft sheets.
2. The staff. Very helpful and accommodating. They helped us with directions and even let us have a 2 o'clock check out time with no questions asked.
3. The soaps and lotions and poo and conditioner were all top notch quality. I stole plenty!
4. The shower! It was one of those rain shower heads and we loved it.

Not so nice:
1. Parking....21 dollars, uh no. We parked down the street for 10 dollars, and it was still too expensive.
2. The room was really cramped. I mean granted we weren't lunging around needing space to start a dance party, but it just felt really small with short ceiling...I mean we both couldn't stand in the bathroom at the same time without having the door shut.
3. The smoke alarm. It went off like three times from the steam of the shower...I was terrified the fire dept. was gonna bust in and find us just taking a morning shower.
4. The view.....what view? exactly.
5. The restaurants downstairs.... starbucks a sports bar with greasy grody hot dogs or a coffee shop with a 30 minute wait at 115....i think not.

Would I stay here again? probably not. Would I stay here again for free? heck yes!!

01/06/09 | Link | Rating: 3.0
34. Matt E.
My stay here only lasted maybe 5 hours as we were invited to an after wedding party in one of their suites on the 17th floor that lasted until 6 AM.

The 4 star rating is due to the fact that this suite...which had a living room area with a couch and some plush chairs, a 40 inch flat screen plasma TV, a decent sized bathroom and a bedroom with a little flat screen TV and an incredibly soft bed...only cost $109! And this was on a Friday night!

I didn't personally care for too much for the "lavish" views of LAX but to rent a suite out for a night and only cost $109 is freakin' awesome! I think that the next time my friends and I come about some money, we will rent out two of these suites next to each other so we can have one hell of a party!!!

20/10/09 | Link | Rating: 4.0
35. Mia L.
Friendly staff, feng shui room and bathroom. Service was great. I loved how our bed was filled with decorative pillows. I didn't really know what to do with all of them..I felt bad throwing them on the floor haha. But I couldn't sleep with all them! Overall, great experience. I only stayed one night there. It was pretty legit.

22/06/11 | Link | Rating: 4.0
36. Julia W.
Since this is the hotel for a convention that I volunteer for, I have found them to be very accommodating.

The bathroom is a bit smaller than what I'm used to in a Marriott but they do have comfortable beds. I like that most of the pool-side rooms in the upper floors have a tiny balcony overlooking the pool. Made it nice to wake up in the morning and do a bit of yoga in the morning rays.

The elevators, however, suck. It's quite a bit of a wait to get one of the 6 elevators when you want to get to a particular floor. There's stairs that will take you to the floor that is the poolside level which is so much better. I love opening the door of my room and head straight to the jacuzzi without any trouble.

The ballroom level has lots of rooms and meeting spaces but cell phone reception down there sucks. There isn't any and I get frustrated because I feel so behind when I can't get important calls, text messages ,or even emails when I'm downstairs.

The smoking patio downstairs is a really nice touch since there are couches and tables outside for people to make a phone call or just talk while smoking.

I like this Marriott because of the close proximity to LAX. Catch a free shuttle from LAX to the airport and back. The shuttle runs every 30 minutes and is pretty awesome if you don't have anyone picking you up.

It's a pretty cool spot for a convention and they are fairly accommodating towards events. I'll definitely be back (for my convention, of course!).

07/07/09 | Link | Rating: 3.0
37. Andre T.
I have gone to this hotel only for conventions have checked in and spent at times up to 4 days solely on the Marriott property. I love this place I love the breakfast on the Stay for breakfast rate. Heck I have filled up on the buffet and not eaten till dinner on many occasions. I could stay elsewhere prior to the convention for less but the Marriott LAX is just such a great hotel I could not imagine going anywhere else. The only drawbacks I had was the Wifi in the rooms which was expensive and slow. The other one was the TV system was a bit of a pain in the bottom but honestly I think I watched 1 hour of tv the whole week I was there last time so not such a big issue.

02/03/12 | Link | Rating: 4.0
38. Peter M.
Got in this afternoon, and got over to the hotel in short order. They also have a free shuttle that runs to it, and other hotels. Lobby has a Starbucks that is open during average business hours. Staff is exceptionally friendly, and the room is well appointed. Also clean, and I am a stickler when it comes to it - the bathroom was very clean.

My only "issue" is that I am in a smaller than average room size. Not really an issue for me, since I am here on business and alone - but the view is the side of a parking lot and air conditioning vent. Had I been here with my wife, I would have asked for something else.  The king sized bed makes up for it. Not as nice as a "sleep number" - still comfy and with a nice thick comforter.

But too this Marriott has some really good ballroom and meeting facilities, including an in-house store, and a Kinko's that I have used.  That - was very nice when I had some quick copies to make. Internet is available (at a daily fee) and there is a choice of three places to eat. I looked at the steakhouse (LW33), and they seemed a bit pricey and everything was ala carte - and the wine/bar lounge also seemed to have more Asian fusion food that I was interested in tonight - so I went with the Champions Bar Sports Lounge. I grabbed a Fosters beer and fish and chips. Convenient and filling, and the price wasn't bad either (although the fries were shoestrings, but for $10 - what can you expect at a hotel? It was a decent portion anyway.) Fish was a touch undercooked, so it had a little grease to it - but nothing a napkin couldn't blot off - still very crunchy and flaky white fish/Cod.

They also have the nice shampoos and soaps that have citrus in them, that I particularly like when I travel - so I'll likely be taking some of those home with me too.

Yeah, I could nitpick... but this is an airport hotel, and for that - they get more than a passing mark from me. (B+) I'll be happy to return, but next time I'll see if they can give me a slightly larger room. =) And although, their hotel services book in the room said there was a sauna, there is none to be found.

Oh, and thanks to the other Yelpers who posted before I did. their review prompted me to select here. And I was glad I did. =)

13/08/07 | Link | Rating: 4.0
39. Mona M.
I am on the fence at the LAX Marriott.

The rooms are nice and quiet with really comfortable beds. They also have some of the best toiletries in the 2-4.5 star hotel range. The staff here is always pleasant and helpful.  You can also walk from the hotel to your terminal at LAX in ten minutes.  (They offer complimentary shuttle but it's a zoo in the mornings.) They have a Starbucks in the lobby as well as a bar and restaurant, all of which will validate parking.

I dislike that they charge for parking and internet and the hotel is always full of conventioners and vacationers.  I know, it's a hotel but it seems to be overly full most of the time.

Overall, it's a good hotel-always clean, well-appointed and the gym is decent.

24/03/10 | Link | Rating: 3.0
40. Chris C.
Stayed at the place when I was stranded in LA for the night.  They offer free shuttle service to and from LAX that operates every 15-30 minutes depending on the time of day.  Its no less than a 10 minute ride to/from the airport on the shuttle.  

The hotel is huge!!!  To the point that I got lost looking for the elevators on my floor.  I had a clean room with a really comfy bed.  Check in was fairly easy as well.

The only downside was that I was double charged for a meal I had downstairs at the hotel bar.  I tried calling to reconcile yesterday but haven't heard anything yet.  Will update based on their reaction, but so far pretty good.

01/09/08 | Link | Rating: 4.0
41. Arnaud S.
Let's just put things in perspective. I am reviewing this in comparison to other hotel in the LAX area. Obviously, there are plenty of options in LA but let's compare things apple to apple. Great location with free shuttle service to the airport. You get your standard Marriott quality service from great gym, pool, fast check in and a great concierge lounge. They could upscale the food at the lounge a bit but it does the job. What I like too is they have easy parking on site, multiple food options so you don;t have to leave the hotel and a starbucks. In order words, everything you need if you want to be very productive during a business trip. Restaurants on site ranges from a A-OK sports bar, steakhouse and bistro; so you have a wide choice. Great minor point is that it is a lively hotel for being close to the airport: large and nice lobby, many meetings/conferences on site; which I personally appreciate since i travel for work by myself. Great way to mingle and chat with many folks... My top choice for under $200 in the LAX area.

06/03/13 | Link | Rating: 4.0
42. Emma T.
Parking here is AWESOME! If you book online in advance, it costs you something around 7 dollars/day. They drive you to the airport, and you can text them when you land and they'll have your car ready for you when the shuttle drops you back off.

10/04/12 | Link | Rating: 5.0
43. Victoria M.
Very good Marriott. I went for a convention and thought the room rate was pretty good - they have a massive convention space on the first floor. I don't use a cell phone, but the free hotel wireless came in pretty good down there.

They have private shuttle service to and fro the airport - the shuttle only stops at two hotels, so it was fairly quick. The carhops were quick and orderly with cabs. It's pretty common to get crap service from hoteliers when you're visiting for a science fiction/media convention, but the Front Desk people here never seemed to discriminate even though it's obvious that they're busy enough that they may not need the business. Props.

Hotel room was clean with a very nice showerhead in the bathroom. Free wireless is only in the lobby and convention center, though.

This hotel has a lot of nice amenities - didn't use the gym, but the pool and spa area was well kept with modern stone tiling in the patio area. The water was appropriately heated in the pool - too many pools claim to be heated but are not done properly.

I wasn't impressed by the food or alcohol service in the bar restaurant, it was pricey and not amazing. For example, I ordered a pretty common drink but the bartender made it incorrectly. The salsa I ordered with the salsa and chips was obviously straight out of a jar - completely unbelievable for eight dollars in Los Angeles. There are two other restaurants I didn't use, so I can't rate them - one's a more formal sit down cafe, and the other is a steakhouse. There's also a Starbucks in the lobby. Unfortunately you're a captured audience unless you cab it or walk to another hotel/eat fast food. That's the only bad thing I would say about this hotel.

21/03/10 | Link | Rating: 4.0
44. Tourise G.
Forgot the big cooler in hotel room and call back to their lost and found department after couple hours. Call many times finally reach the live person but did not help at all! they just even did not bothering to check the room and just told me not found, come on.....what a shame!

08/01/13 | Link | Rating: 1.0
45. Chris W.
You cannot go wrong with this Marriott right by LAX.  The rooms, though a bit dated, are quite comfortable.  My co-worker and I had one of the 5th level suite with an outside balcony.  We were in the wrap around towers, with us being the top suites.  Quite nice, as opening up the balcony with nothing above you is nice and relaxing. The view to the pool area was nice too.

The beds are comfy, though on the soft side for me.  The bathroom was small, but still very nice.  The TV was an older tube set, but it was still fairly recent. I was expecting new 40"LCDs in an upscale place like this. Overall, the room was roomy for two adults.

The hotel has a few restaurants inside and a Starbucks. The sports bar is pricey as is the other high end restaurant,  but that's expected of hotel food places.  They do have shuttles to the airport.  The parking was great, as they were able to accommodate our truck and 26'  trailer set-up.

The pool and hot tub area is huge.  The pool is the biggest I have seen outside of a Vegas hotel. Seating around the pool is very plentiful and relaxing enough to sit and read a book.  The hot tub is big enough for about 15 people and is set in a nice part of the garden.

Need a little break from the everyday hustle or a nice place to stay near LAX?  This Marriott is a welcomed treat.

12/07/10 | Link | Rating: 4.0
46. Jack V.
I REALLY want to give this Marriott location 4 stars as I have been treated so well here by all the staff members.  I have stayed here a couple times, both for work and fun.  I travel a lot for business and Marriott is my hotel chain of choice.

The first time I stayed here was on a weekend and there were some cruise line passengers also staying at the hotel so I got bumped to the 15th floor!  The view from our room was pretty nice.  Looking one direction I could see Santa Monica and the ocean, the other direction, the beautiful LAX tarmac and international terminal.  

When I stayed here for business I was expecting the same enjoyment I had when I was here for fun.  That spark gradually went out as my stay went on.  I was put on the ground level this time, which wasn't a huge deal to me considering I had a balcony and a view of the pool on a nice afternoon.  Then I tried to get on the internet and had to fork over $13.  For a hotel of this size and stature, I would expect free wireless internet.  I understand paying for parking since they're so close to the airport, but $24 for overnight is pretty steep.  As I kept trying to get things done for work, the fees continued to rack up.  They do not have a standard business center, but instead they have an actual FedEx Kinko's.  As convenient this is, it is still annoying to have to pay nearly $2/page to print something in color.  

These fees don't sound like much, but by check out, the nearly $50 in fees was more than a third of what just my room rate was.  Next time I am the LA area for business, I can assure you I will be looking for different location.

For a weekend getaway, I still HIGHLY recommend this spot.

17/01/11 | Link | Rating: 3.0
47. Vanessa V.
The location is great if you need a place to stay near the airport.  I recently had to drive up to LAX from SD to pick up my boyfriend but his flight was delayed.  I was able to book a room for the same day so we wouldn't have to drive back that same night.  

The front desk was extremely busy, but friendly.  I told them I was surprising my bf with a hotel room and they immediately upgraded me to a suite.  Within 10 minutes of entering the very clean and well-lit suite, a half-dozen assortment of chocolate covered strawberries were delivered to me.  I thought it was great guest service to go a little out of the way to ensure a pleasant stay ;-)  

Parking is available in their garage for about $25 a night.  The pool and gym were well kept.  They weren't very crowded, which was surprising because it was a summer night.

28/09/10 | Link | Rating: 4.0
48. Joel U.
I stayed here for a day and it was really comfortable. The bathroom is very small compared to the other Marriotts I have stayed at. The bed is comfy with multiple pillows. I gave it 3 star because of the very small bathroom. But I suppose this is expected from a hotel that's close by the airport. Service is good. Parking is an extra $25.

08/02/11 | Link | Rating: 3.0
49. Ken G.
3.5

This was a good hotel located in a fairly typical airport-hotel area.  The building is a bit dated, but the interior has been well-maintained.  I can tell that there was a recent renovation done, probably about 2 years ago, and it's nice to see a hotel spend the money to keep a place looking nice.  The main lobby area is very lively with people arriving, departing or meeting others.  There are a few restaurant options available, which is probably another reason for the liveliness of the area.  

The room itself was nice - it's a bit small, but if you're one person, it's fine.  I had a king-size bed and I felt pretty comfortable.  Other mention that the bathrooms are small and I'd have to agree, but not enough to make it horrible...I don't spend that much time in a bathroom anyway so I guess I didn't really find it a big deal.  They supply you with nice Bath and Body Works toiletries and a flat panel TV with a ton of channels to choose from.  

There are some nice amenities for this hotel including the fitness center and pool.  The fitness center was a surprise - they actually had a decent amount of equipment (machines/free weights) and treadmills/elliptical trainers to use.  Most hotels have very disappointing "fitness centers", but it was nice to see that this one was sufficient for keep someone on their fitness routine.  The pool area is spacious and a good area to relax.  It was nice to have a big pool and helps to add a sense of escape considering the hotel is located in an area that doesn't have much.

While this is a good hotel, the area around it is not great - you'd have to walk a bit or drive a car to find any food.  It's conveniently located near LAX and that's the only good thing about the location.

18/08/09 | Link | Rating: 4.0
50. JJ L.
The inside is nicer than the outside. From the way it looked from our room the outdoor pool area is legit and there's a nice hot tub right by it. It was too cold for me to brave the waters but a lot of the other hotel guests were dipping into the hot tub because it was busy every time I looked out the window.

The hotel is conveniently located around the corner from LAX (hence its name).  I stayed a brief layover with the hubs in a double bed room.  There are typical amenities and a typical bathroom.  It's a tight squeeze for the bathroom.  There are Bath & Body Works toiletries.

It's not the greatest, it's not the worst, but it's definitely clean enough to feel comfortable (so we think!).  There are several restaurants in the lobby and a gift/convenience shop.  We walked into "Champions" for their happy hour, but couldn't find any real deals (1/2 beer and wine - but at $5-6 bucks each isn't wasn't enticing enough) and the gift/convenience shop is pricey as well!  We spent $25 for a mediocre bottle of Merlot.

It's best to catch a bus to Sepulveda Blvd. and check out the Trader Joe's and Ralph's nearby instead of forking over ridiculous amounts for snacks and adult beverages.  There's also an In-N-Out on Sepulveda that'll knock the $14-burger from Champions out of orbit!

28/03/11 | Link | Rating: 3.0
51. Tashfeen B.
Old and worn out hotel. The rooms are really shabby. The heater was blowing cold air, had the maintenance man come over and he told me that they have fresh air and heat coming from the same vent. I told him to close the fresh air vent but still the heater gave cold air. Had them move me to another room and the same problem existed.

Still this hotel has old CRT TVs with non High Def picture. The Starbucks in the lobby doesnt take Starbucks card. Will never stay there again.

05/02/11 | Link | Rating: 1.0
52. Chad J.
Darn, wish I could give this a 0 star review. This has to be one of the worst stays I've ever had at a motel, even Motel 6! Where do I start? First, they didn't have a king size bed for me and my girlfriend at 400 pm (1 hour after checkins started) out of 1,054 rooms. Really?? Next, the air conditioning sounded like a jet engine. Their bathrooms looked like they were done in the 50s. Food at restaurants was barely edible. All the rooms plus conference rooms smelled like mold. On an upside, the gym and pool were quite nice. Recommendation: blow this place up and re-build from the ground up.

03/05/12 | Link | Rating: 1.0
53. R B.
The WORST lax parking ever. I am writing this review as we are finally heading home and could not wait! The shuttles take 30-40 minutes. It took them another 20 minutes to retrieve our car. (we paid for valet covered parking)  The car returns to us sopping wet. Wait? Wasn't this suppose to be covered parking ? It was not raining when we landed and hasn't rained since... I then asks to speak to the manager... That's funny no one can seem to find him. How convenient. save yourself  the frustration. Stay away!!!

24/04/12 | Link | Rating: 1.0
54. Jonny S.
On the same weekend trip we stayed here and the Hilton next door and the Marriott was clearly superior.  Rooms are good size and clean.  Staff very friendly.  The pool was quite impressive, though it was supposed to be heated and it certainly didn't feel that way.

08/08/11 | Link | Rating: 4.0
55. Stephanie H.
I really wanted to enjoy my stay here but never the less my complaints  far outweigh the positive. We can start with the good. The beds were comfortable and the pool was beautiful, a nice temp, and the changing night lights in it were a cool touch. The bad. Parking is 25.00 for in and out. I paid it and then left and when I came back the lot was full. For 25 bucks I'd like to have a spot. The Starbucks in their lobby doesn't accept Starbucks cards and is quite a bit more than your average Starbucks joint and last but not least and the highlight of my trip was that my bathroom was apparently a home to giant roaches. So disgusting. One jumped out at me while showering from the curtains and it was so big I couldn't even get it down the drain.  I posted a blurry photo when I was all angry about it. And finally when I tried to address the hotel about the roach issue they completely dismissed me entirely and acted like I was a complete nutcase.

09/09/12 | Link | Rating: 1.0
56. Katie S.
I started off very annoyed with this place. My co-worker and I stayed here while out on business. We have a travel planner who takes care of all our hotel stuff. Normally we can just go up to a front desk with our id's and they will give us our room. Not so much here. The lady asked us for a credit card for accidentals. We told them they have the company credit card on file and that the accidentals will go to that card. The woman continued to say that our travel planner was supposed to fill out some form telling them it was ok that we charge the accidentals to the card. Well they didnt have this form from us. Also she required out confirmation number. I left that in the car, so I had to go get it. I guess a name isnt enough? Well whatever, so we are waiting still to get checked in with no success. We call our travel planner to see about this paper work. She doesnt answer. ( we shouldnt have had to call her in the 1st place, its after wrking hours anyways). So we leave the desk and go stand in the corner, mad, tired and annoyed that we can go to our rooms. We are not allowed to give our own credit cards for inncidentals as we had problems prior to this. So about 5 mins later the lady calls us back over and tells us we can go to our rooms but we need to come back when we hear from our travel planner.

In order for  us to park we either need to pay 25 buck out of pocket each time we come back or have a credit card linked to our rooms so we can charge the parking to our room and get a better deal on parking. So we decide to go eat while we wait.

Apparently the form that was supposed to be filled out was never sent to our travel planner so, they have to fax it to her at her house and have her take care of it. We eventually got everything worked out but it was annoying and way too much work.

Next is the room itself. I got a double bed room. It was small but nice looking and clean. I was irritated by the pillows. 2 were rock hard and 2 were very lightly stuff with feathers. So I had to keep adjusting them to make them work.

08/09/11 | Link | Rating: 3.0
57. Matt B.
This is a fantastic hotel near LAX. The rooms are comfortable, clean and quiet, the pool area is awesome and the airport shuttle is fast. But what takes this Marriott to a 5-star rating is the service. Michael at the front desk is the man. The worlds largest Doctor Who convention was in town during our stay so Michael put us in a room on the 4th floor away from most of the kooks and with a balcony overlooking the pool. As if that wasn't enough, he totally went out of his way to upgrade our Lakers tickets. Thanks to Michael, we'll have life-long memories of watching Kobe from some of the best seats in the house. I doubt you'd get this kind of special treatment at other airport hotels.

Stay here, you won't be disappointed.

21/02/12 | Link | Rating: 5.0
58. Don H.
Parking is such an atrocity it supersedes all else.

01/12/12 | Link | Rating: 1.0
59. Matthew V.
I was on the 2nd floor. Nice rooms, no noise from outside but a lot from the hallway, above and from around. I could clearly hear shower being used at 10:40pm, people slamming doors, people talk in the hallway.

Nice rooms, cheap price and free parking doesn't cut it when you can't sleep.

26/04/13 | Link | Rating: 2.0
60. H. O.
Key card failed on my poolside door. Forced to walk shivering down hallways to my hallway door. They failed to fix it all four days.

Key card failed at parking lot exit and entrance. Had the keys replaced - same problem every day.

Mini refrigerator was unplugged when I arrived. Took overnight to get cold again.

Internet was $9.95 per day so I went without.

They failed to give me second wake-up calls as requested on 2 out of 4 days.

Pool and jacuzzi were very nice.

Lunches served to our company event were very good.

10/04/13 | Link | Rating: 2.0
61. Jack T.
If it was not for a conference I would not stay here. Only because the rooms are small and cramped. It just needs an update. Plus the view of the top of buildings and cooling systems is not the best. The staff were all very friendly and the room was clean. Valet parking is ridiculously expensive be sure to call ahead to get you car.

24/03/13 | Link | Rating: 2.0
62. Kristen S.
The amenities seem nice enough.  But it's absolutely stupid that in year 2011 they still charge $$ for in-room internet connections.  Are they from the PAST?

27/08/11 | Link | Rating: 3.0
63. Dee M.
I was thoroughly impressed with the level of customer service. I would give five stars just on that alone, however, I had to deduct one star for the small room and bathroom. That was a bit disappointing given my frequent stays at Marriott's all over the world.

I stayed at the Westin LAX two weeks ago for a conference, and in my opinion, Marriott runs circles around Westin. The biggest inconvenience for most of the LAX hotels is there are no good restaurants within walking distance. So, unless you have a car, your stuck with fast food or hotel food. This is a downfall for Westin because they do not currently have a restaurant - they are undergoing renovations to accommodate the Daily Grill. On the other hand, good old faithful Marriott offers three wonderful restaurants - 333 Latitudes, JW Steakhouse, and Champions. They also offer a full Starbucks. Another pro about Marriott is that they offer airport shuttle service and an insure FEDEX Kinkos.

I had a wonderful stay at the Marriott and when I return again on business, they will definitely be my first choice.

17/03/10 | Link | Rating: 4.0
64. Angel W.
Okay, well after reading other reviews maybe I did not get a refurbished room but  I was  quite disappointed with the overall appearance of the room. I did some significant research prior to my stay and chose this hotel based on the posted pictures. I did not really get the experience shown in the pictures.

In actuality the hotel reminded me of a casino. The room was a bit run down. It just did not seem fresh. I only stayed one night and I was happy that I stayed at another hotel the previous nights. I only moved to this hotel to be closer to the airport. I ordered room service. The food was fine, but the table they rolled it in on was rickety.

I stayed at another Marriott the previous nights on this particular business trip and had a fabulous stay. I find Marriotts to be so hit or miss. I either love them or hate them.

12/06/10 | Link | Rating: 2.0
65. Anthony A.
I stayed here this past weekend for a horror convention I was attending/working with some friends. I had been here before for a different convention, and I thought the place wasn't half bad. We parked in a small side lot, at an ass-raping rate of $15/day, and had no trouble getting checked in and up to our room. The rooms here are a tad small, but nothing to care much about. I don't know many people who are overly concerned with the size of a room that's essentially used solely for sleep. We had a nice view of their pool area, and a rather large balcony, so it felt a little more open than if we had no view or balcony.

There's a fitness center on the 1st floor which was surprisingly adequate for a gym rat like myself. They had a good selection of cardio equipment (not that I'd use a treadmill to save my life or anything), lots of weight machines (in fact, the same ones at my local gym), and a reasonable selection of free-weight dumbbells. Even better, there was a small kitchen area which offered complementary water (in a tabletop dispenser with fresh oranges and grapefruit), apples, bananas, "refreshing chilled eucalyptus" towels and headphones. Impressive. Most impressive.

Their convention center, however, is a mixed bag. The layout is easily maneuverable... once you can find the place. It essentially lies in the basement - a full two floors below the lobby - and the signage directing people where to go was... well, it wasn't there. It was confusing for most who hadn't been there before, to say the least. Even worse, there is virtually ZERO cell reception once you're down there. I was able to receive text messages (which probably jumped into my phone once the slightest amount of signal hit it), but almost every call I'm told was made to me didn't arrive. You had to go out the back doors to get a signal, but that's where all the smokers congregated, and I don't dig inhaling that shit.

The on-site food leaves much to be desired. Champions, the sports bar and eatery, is overpriced and - at best - mediocre. The other restaurants were no different. They wanted $14 for 3 eggs with bacon and hash browns! Fuck that. I walked half a mile to Denny's and got double the food for half the price. I heard drinks were expensive, but I had the foresight to stock up on Jack and Newcastle before we arrived, so I drank on the cheap. Sage advice for anyone attending any kind of convention, btw.

Check out was a breeze and hassle-free. I found out that the parking down below was a flat $15 fee for most who couldn't secure a spot in the side lot where the suckers (read: me) who wound up there paid $15/day. Had we known that, we would have parked below. But it isn't surprising that no attend was on-hand to tell us this vital information.

I'm sure I'd attend another convention here if this is where it was held, but the overpriced food, parking and drinks make this place far from a good deal. They've got some nice accommodations, but since I wasn't here for a vacation (I'm not sure who would be, unless you were stranded at LAX or something) I felt it wasn't worth the money.

25/05/10 | Link | Rating: 3.0
66. Pam A.
This place is awesome. Everyone is super helpful and friendly. I mean EVERYONE.

04/06/13 | Link | Rating: 5.0
67. Greg G.
4/17/12

Comfy bed. Small bathroom. Old Marriott.  There are a ton of these old places all over the country.  The room and bed is comfortable but I don't know why the bathrooms are so small.  There is so little space in there that you do have to be really careful when you get out of the shower because the toilet is like right there.  All in all, this is decent place to stay when there is something going on within the hotel or if you have an early flight out, otherwise, there are better spots to stay around here and this place is usually about $50 higher per night than the Courtyard or Renaissance but not really much nicer (although it does have a better array of food offerings).
Bottom line, it's clean, convenient and no real surprises which is nice when one is on the road and a decent place to stay is needed.

18/05/12 | Link | Rating: 3.0
68. Bel R.
I would've given it a 4 stars if not for the clogged tub and a false fire alarm that woke the whole world up.. but all in all it was great!

I love love love the hot tub and the pool downstairs and Starbucks conveniently located in the lobby. The room was just an okay because it does look a little outdated, glad that there was an HD TV that had some decent channels.

Again, the hot tub was awesome.

18/09/12 | Link | Rating: 3.0
69. Jamie W.
With a 6am (eek!) flight out of LAX to New Orleans, hubby and I thought it wise to head out to the airport the night before instead of getting up in the middle of the night to drive from Orange County. Ummm.... good plan.

I reserved at the Marriott mostly because it was the best of the worst. Let's face it... LAX hotels don't have great reputations. I booked the stay park and fly package which allowed us to get complimentary valet, a quasi-good night's rest and 7 nights of parking. We paid somewhere around $230 total. Not bad considering the price of parking around LAX, as well as how bad some of the other hotel reviews were.

No problems with check in. The room was a very typical airport hotel room. Small but clean and comfortable enough for a one night stay. Everything was very functional. We had a couple of drinks at their bar before heading to bed. Overpriced but this is a hotel bar in the middle of a very industrial area and hence, they really have a captive audience here.

No noise, despite our room overlooking the street on the side of the property closest to the airport. The shuttle was fast; waiting for us in the morning and waiting for us when we left the airport. Very helpful drivers (don't forget to tip them, you know those bags are heavy!).

Only issue came when we were going to collect our car... you know it's bad when the valet apologizes for the cashier and tells you that she "has issues".  Despite having the appropriate paperwork she continued to tell us that the rate doesn't cover our OTHER car. What other car? We obviously only parked one. This debate went on for a couple of minutes as I tried to hold back a full on rant. I'm not sure where she got the idea of this phantom automobile, but I finally gave in to my inner bitch and snapped (uncharacteristic of myself but it was a LONG flight and this woman was SO rude). She seemed a little dumbfounded by the fact that yes, we only brought one car to the airport but finally we were on our way.

Would I stay here again before another flight? It's likely. Yes, this is a no frills Marriott but it was functional, comfortable enough and got the job done.

27/07/10 | Link | Rating: 3.0
70. Byoung Kyu S.
Great location if you want to be near LAX.  Terrible location if you decide to stay here for vacation since there is nothing close by.

The self-parking lot is extremely close so it's worth parking there are save a few bucks over valet.  

The rooms are spacious with very comfy beds.  The pool area is awesome!  It's an outdoor pool and it is huge.

The concierge lounge is just okay.  Food selection is below par when compared to other Marriotts.  The drink selection is poor; only diet pop available was Diet Pepsi.  

The staff here are SUPER pleasant and helpful.  At least a dozen staff will greet you from hotel entrance to elevator.  

The biggest beef is the internet connection.  Not only is it bit slow, it keeps cutting out periodically.

01/08/12 | Link | Rating: 4.0
71. Enrique G.
I have probably stayed here 3 times now, not by choice but due to an event being held here. The beds are not the most comfortable in the world, heck half of the time I wake up with a sore neck from those dam pillows. I was surprised that my last visit they finally upgraded their televisions, these guys still had the old school tvs a year ago.

So why the 4 stars, well mainly for big improvement from the previous years. Yeah I wasn't able to check into my room for 3 hours. The restaurant food is mediocre and you are better off walking down the street to the taco truck. But if you were to stay here a year ago and compared to now, its a big improvement. Its like they went on one of those make over shows and turned the place around.

It was such great hospitality, they even credited me for the 3 hours of wondering around like a homeless guy. The pool area is awesome especially if you are lucky enough to get the first floor. Great service, clean rooms and attentive staff.

02/08/11 | Link | Rating: 4.0
72. Phil O.
Very nice for the price. The convenience factor to the airport is a plus but it's nice enough to stay there even if you're just visiting LA.
Tip: They have an ocean shuttle that takes you to Manhattan Beach for $5/person round trip. We would have stayed longer had we known this.
Tip: Don't stay in a bottom floor room close to the hot tub though. Ppl were out there til 2am

22/09/13 | Link | Rating: 4.0
73. Amanda K.
The room itself was decent, though a bit of smoke lingered despite it being a non-smoking room.  The parking situation was horrid, though.  When you're paying $200/night for a hotel nowhere near downtown LA, it seems ridiculous to have to pay an additional nearly $30/day to park there.  Plus it was quite a hike from the few available spaces to the actual hotel.  We saw several other options nearby with free parking that we would try next time before coming back.

29/08/13 | Link | Rating: 2.0
74. Derek N.
I was here for three day sales meeting. The rooms were comfortable. The meeting rooms were nice in that the temperature wasn't set to ice-frigid. Hotel food is hotel food, so not much can be said except it gets the hunger-job done. The staff was friendly and courteous. It's close to LAX, so I guess bonus for that. 4-stars.

14/03/13 | Link | Rating: 4.0
75. Jessica L.
Considering its mere blocks from LAX airport I should not have expected much. There truly is nothing around it...except more hotels. This hotel has obviously been remodeled recently. The facilities are modern, clean and well maintained. I was here for a conference so I spent A LOT of time in the hotel. The food was good that was provided and definitely plentiful.

My two big issues are 1) the internet/Wifi access is terrible. Even with a conference code it was impossible to use the internet, and my phone regularly was in a dead zone while in the building. If they plan to be a conference destination this should be fixed. 2) Transportation to area attractions. It would be great if something was available besides a $90 cab ride to get places. Even just a shuttle to Manhattan Beach would have been a nice diversion.

25/07/12 | Link | Rating: 2.0
76. Sean R.
3rd time using this service.  Always a good experience.  Previous reviews helped us through the process

18/08/13 | Link | Rating: 4.0
77. Michele H.
We arrived to the LAX Marriott and checked in with Ivan at the Silver Elite desk.  The service was incredible and he provided outstanding service.  We headed to our rooms only to find they were not connecting so went back down to Ivan and he immediately  took the challenge to find us 3 rooms.  After some time, he located 2 connecting rooms and due to the inconvenience, gave us a 3rd room on the concierge level.  That is the kind of service that makes Marriott the amazing resort it is!  Jose in the meantime was waiting for us, with 2 carts ready to help us settle in our rooms.  All in all,  it was an incredible experience and now looking forward to a wonderful stay for the next few days.  Thank you Marriott for always making us feel welcomed!

08/05/14 | Link | Rating: 5.0
78. Tyler S.
I stayed at The Los Angeles Airport Marriott for one week while attending a work function. I found my room to be cozy, clean and well maintained. Kendhal and Jeff were Brilliant Hosts and made me feel both welcome and invited. Dorothy in Banquets was one of the warmest and most welcoming people I have had the pleasure to visit with during my travels, she treated my group like family and seemed to be just as excited to see us each day as we were to see her. This hotel is older but they have taken very good care of every detail. During my week I had several dinning options to chose from so I never got board. This is a great hotel with great people! I hope I have the chance to return.

23/09/13 | Link | Rating: 5.0
79. Nate R.
Staff professional and right on target! However as a Gold member very disappointed with the limited hours and usage of the concierge room. Nice hotel but prefer the renaissance or Manhattan beach marriott. This was my first and will be my last stay at this property. One more disappointment it's a good thing an emergency did not happen in my or near my room because 90% of the time or more I was placed on hold while calling from inside my room.

The concierge rooms at other full service hotels offer coffee and drinks for the majority of the day and the opportunity to relax in the concierge room and use the computer. Very disappointed with Los Angeles Marriott, especially when I went to the concierge room about 30 minutes after breakfast on saturday and coffee dispenser machine was already turned off.
This is not a Gold or Platinum member friendly hotel. But you hired some great people that work there.

20/10/13 | Link | Rating: 2.0
80. Tammy M.
I am an Elite Member with Marriott Rewards (new this year, have in the past always been a fan of other chains)

I am giving this property a 3 star because it is just that. A-OK

Check in was easy, room is clean, pool looks great.

My dislikes are that there isn't a coffee maker in the room -when in most hotels you now find the single serve brew coffees.

My second dislike is that there was not a bathrobe in my room, so when room service came and I only had on my pajamas I was a little irritated as well.

They have old alarm clocks, no docking station for my ipod, I can't remember the last time I stayed in a room that didn't have one.

I have been staying in a lot more hotels this year than in a normal year and it's really surprising to me how there is no consistency within a brand anymore.

I decided not to eat dinner last night when I arrived and just opted to catch up on work and get some sleep. Sleep part was good - no complaints.

Room Service for breakfast was quick and good, I only ordered Oatmeal and Coffee but it was good.

Would I stay here again? Not unless it was half the price of every other hotel in the area with a shuttle from the airport.

I haven't paid for internet in a hotel during any my recent visits to LA, this is the first time I have stayed at the airport, but a huge dislike on my part.

12/11/12 | Link | Rating: 3.0
81. Mario T.
Decent hotel, but WAY overpriced. I've stayed in hotels just as nice for much less than what this one charges for a cramped room with no mini fridge and a noisy AC unit. Hell, I've stayed in other Marriotts that were a better deal than this one. As an interesting note, getting a parking ticket for an unpaid meter is cheaper than what they charge to park your car in the self-parking lot. The valet was a bit of a jerk, too, once he realized I wasn't going to use the valet service. Came away from the place feeling cheated. Would not recommend to anyone who cares about getting their money's worth.

17/05/14 | Link | Rating: 2.0
82. Taylor W.
Came here for an in town getaway with the boyfriend and some friends for our anniversary last night. Checking in was smooth and easy (had the choice of featherless rooms, that's new!) We arrived around 10PM and luckily the pool was open until 11!

Went down to the pool and was thoroughly pleased that it was heated, didn't even need to hesitate getting in! There were only a few people down there so it was overall pretty quiet. Hot tub was amazing. Looks like it would be an amazing spot to be at during the day!

Television has a decent selection. Didn't pay for any movies, but had a good amount of regular channels to choose from.

The bed and pillows were the most comfortable combination I have ever experienced. I didn't want to get up in the morning.

Shower pressure was meh. Shampoo smelled great, though.

The key cards and privacy please cards have fun little messages on them ("In the groove, one knock could put me out of it!). Checking out was smooth.

I'd like to stay again! ....And I'd like to buy one of those pillows one day!

10/03/13 | Link | Rating: 4.0
83. Kristen C.
Their parking is the biggest racket. $28 valet for 3 hours.  No one knows the parking rates. It's ridiculous.  Don't recommend events or even coming here for any reason.

11/10/13 | Link | Rating: 1.0
84. Cindy B.
Stayed for 4 nights. Horrible service and horrible stay. The only nice thing was the hotel gym. Parking was $26 per day. I ended up paying more for the parking than I did for the rental car. The parking was horrible. There were no parking spots, waited 30-45 mins for someone to leave every single night. We pre-paid for our stay and when we got there the lady charged us again for the whole stay. We told her that she made a mistake and she had to get the manager to reverse the charges. She also put us on the first floor and ppl kept running around being really loud at night. The first night we were there, there was throw up in 2 of the elevators and no one cleaned it up for 2 hours. Really bad stay!!

30/07/13 | Link | Rating: 1.0
85. Joseph D.
Let me begin by saying, I am usually pretty satisfied when I stay at Marriott. The service is usually great and the people are very customer service oriented. Which was actually the case here, and the only reason why I am giving two stars. However, the most important thing to me when I stay at a hotel is cleanliness. As I walked through the hallway to my room I noticed the floor was pretty filthy with crumbs. When I got in my room I noticed cobwebs on the wall. Sure enough I spotted a spider running across the  second bed. And in the bathroom I noticed what looked like a fruit fly but a little bit bigger on the counter. I also seen the same type of bug on the wall in the room. Bottom line, I think it is I'm acceptable to see bugs in your hotel room when you pay for a quality experience. Definitely enough to make me never want to come back to this particular hotel. Like I said, the customer service at the front desk was great. But I would trade that for a clean room any day.

02/05/14 | Link | Rating: 2.0
86. Shawn S.
I could have stayed at any of a bunch of hotels and picked this one.  I don't know that there is a much better option but I'm willing to try to find out in the future.  Tiny rooms, tiny bathrooms (don't fall in the toilet turning on the shower).  When I checked in, I didn't think they were very snappy and at 11PM I wanted to get to my room as fast as possible.  Also, no free breakfast which is unusual for a gold rewards member.

Shawn's Tip:  Free airport shuttle that runs in a loop (don't bother asking to reserve a time, show up and leave plenty of time and catch it when it comes).

02/03/12 | Link | Rating: 2.0
87. Dan S.
I am a bit late, but I wanted to write a review about this location and staff. I was hosting a conference at this hotel in October and the sales staff worked with myself in making sure that everything went off without a hitch.  Melissa A, Traci K, and Alex U. made this even so easy for myself and my group.  The rooms were great, the front desk staff was awesome, and there is a Starbucks located in the lobby!

Thank you for everything!

16/01/14 | Link | Rating: 5.0
88. Sterling W.
The positive: The staff was great, all courteous and efficient. The Migraines: I booked online a month in advance at $179 night, asked to use my "points" toward the room expense, and received my confirmation number. Two days prior to my arrival, I receive an email from Marriott stating that my points are insufficient to pay for my room... I thought no problem, but something told me to call. Because my points were in adequate to cover the total expense, my reservation/ confirmation # were no longer valid and my "new price" was $209 per night for 3 nights ($90 increase). In retrospect, I should have cancelled and booked next door at the Sheraton for $50 a night cheaper, but our conference was at the Marriott. After many phone calls they finally dropped the price to $199, but refused to make it right and give me the price I booked at. The TV wouldn't let you watch anything free with out buffering so badly that it wasn't worth watching. The "Big Cobb Salad" turned out to be dinky salad in a big bowl. The last straw- had the Blackened Cajun Fish sandwich in Champions Sports Bar and got sick as a dog for 24 hours! Parking is $26 a night, $36 for valet, (got conference discount) and internet is $12.95 per day. I guess when you're located close to the airport, repeat business doesn't really matter, as much as maximizing profit from each hotel guest that books a room. I'll never book there again!

28/02/14 | Link | Rating: 1.0
89. Justin R.
I have yet to actually stay at this hotel, but I have been here as a visitor for the last several years for Anime Los Angeles at this hotel.  What more can I say other than this hotel at least in terms of convention/conference facilities is simply amazing.  Sure, cell reception is spotty at best on the ballroom level, but a minor inconvenience at best since if I need to call someone I can just walk outside.  The pool area is also very nice and the lighting at night adds a nice touch to it it and as it relates to the convention I attend, leads to some excellent photo backgrounds.  The rooms from what I've seen from friends who have stayed onsite are your basic run of the mill hotel rooms which are comfortable but are nothing special.  But then again, this isn't a JW Marriott after all so if you go expecting top of the line rooms, you've come to the wrong hotel.  Overall, a good hotel with a couple of reasonably priced restaurants and a Starbucks along with good ballroom space/convention facilities and very courteous staff = A-OK in my book.  It'll be sad after next year when ALA moves onto bigger facilities, but I'll always have good memories from being in this hotel even if I have never been an actual guest

15/06/14 | Link | Rating: 5.0
90. Laurie N.
I stayed here for a night on business, with some trepidation about staying so near the airport. I'm a fussy hotel sleeper, and it only added to my concern when I got to my fifteenth-floor room and found it to be the first next to the bank of elevators.

As it turned out, I slept great. The elevator noise was somewhat soothing (that's my reframe and I'm sticking to it) and fellow guests cooled out their loud chatting around 10pm. The room was great too -- nice desk, comfy bed, etc. I actually enjoyed the mall-like amenities of the restaurant with its choice of bars, restaurants, and a Starbucks. And the staff were friendly and helpful, like when I lost my nondescript rental car in the giant parking lot ...

24/06/13 | Link | Rating: 4.0
91. Robert R.
Solid offering, nothing to write home about.  

5/5 for Service.  Was greeted at every turn by friendly and attentive staff.
4/5 for Rate.  Reasonably priced place for LAX area.  
5/5 for location.  Almost walking distance from the Airport (don't do it though).
3/5 Bathroom.  Too small.  Felt a bit like an airplane bathroom.
1/5 Fees.  Killing people on the fees for internet and parking

Didn't eat there this go round.  Champions bar is ok (decent beers, food is marginal bar food).

18/05/12 | Link | Rating: 3.0
92. Abram R.
Great accommodations as all Marriott's are.  But this location has the longest check in line.

12/02/14 | Link | Rating: 3.0
93. Cameron S.
Stayed here for one night over Memorial Day Weekend for a fair rate.  As other reviews have mentioned, there is a fee for parking.

The room was small, but had modern decor and a comfortable bed.  The pool area was suggested by a member of the bell staff and was a great way to unwind after the day.  I wish they had a complimentary breakfast in the morning, but there were apples in the fitness room with cucumber water.

The concierge was very friendly explaining parking at Dodger Stadium wasn't too expensive and that taking a shuttle wouldn't be needed.  As my review states, I didn't have a bad time by any means, but not having breakfast and the parking was a detractor for me.  However for the price and accommodations I felt it was fair!

10/06/13 | Link | Rating: 3.0
94. Richard W.
Self parking is horrible. Not enough parking spaces for everyone. Key didn't work to get in and out of lot so I had to call for help. On top of that they ask me what I wanted and what do you want me to do . ARE YOU KIDDING??? For 27$ a night i should get better service . Rooms are a little above par but clean. Crowns plaza would have been a better choice

08/08/14 | Link | Rating: 1.0
95. Nicole C.
Before I wrote this review I noticed my own tip stating "Best Hotel in LAX area." I have yet to visit the LAX Westin or Renaissance LAX, so...

Anyway, here's my review.

Let's start with location. Right across the street from the airport, as are most of the hotel there. But what I think a lot of people don't realize about staying near LAX, it's a great place to stay of you want to see a lot of the city and plan to drive. Right near the highway, 15 minutes from Santa Monica (non-rush hour), 10 minutes from Inglewood, 15/20 minutes to downtown LA. And hotel rates at the airport are usually way cheaper than staying anywhere else in the city.

The staff - Always super friendly and helpful, even at 1:30am when I am grumpy from a delayed flight. I've stayed here a bit so I've gotten to know some of the staff. Hosts in concierge lounge are just the nicest and super friendly. I look forward to seeing them when I visit.

Rooms - Typical Marriott rooms. My only bad experience was once when I checked in my room was very dirty. I simply walked back downstairs, let them know and got another room and an upgrade!!!! Bathrooms in some rooms are actual quite large. That's a plus for me.

Hotel in General - Gym here is really nice. Definitely can get my sweat in without feeling slighted. Lobby has a Starbucks and there is a Champion sports bar & grill on site. Like most hotels it's pricey, but visit during happy hour for a good deal.

I've now been to 4 different hotels in the LAX area and this is my favorite hands down. I still plan to try the Renaissance  around the corner, so look out for that reviews in a few months after my next visit to LA.

11/06/13 | Link | Rating: 4.0
96. Adrian P.
I came to this hotel to use their airport parking and when I came in to ask where I should park no one was paying attention to me. One young lady left behind some door and another young lady named Hilda was behind the counter looking at something on another employee's phone. Finally they both looked up at me and Hilda greeted me with "Do you need something?" Really? Of course I need something, my mistake for thinking the front desk could answer customer's questions. The gentleman who had the phone quickly helped me out by showing me where I needed to take my car and that I should print my comfirmation letter. He was very helpful. The only reason I wrote this review is because of Hilda. I have no idea how someone who works in customer service could address someone like that. I'm sure it was a one time thing

17/01/14 | Link | Rating: 2.0
97. Hope C.
Fun story! While I was waiting in line to check in, some sleazeball employee kept hitting on me! Real class act, that one, using work time to try to pick up chicks! Such professionalism! Wow!! doge.jpg

21/01/14 | Link | Rating: 2.0
98. R J.
Regular airport type Marriott, a bit worn, but right on LAX and it's a close walk to lots of shopping, dining, etc.!!!, But, if you're looking for a quiet hotel on a weekend, this is NOT it...they always seem to book conferences on weekends and it's a bit noisy...otherwise, it's good!

10/02/14 | Link | Rating: 3.0
99. Daniel R.
No doubt the beds are the best about this hotel. Probably the best sleep I've had in ages. I literally melted into the bed, it was that good. The rooms are a bit small and cramped, most especially the bathroom. I like spacious bathrooms, is that such an issue? But to each their own, I guess.

Their fitness center is pretty good too, they provide disposable headphones, water, and some fruit to snack on. But really, the only thing I look forward to when I return is that bed.

04/09/13 | Link | Rating: 4.0
100. Michael T.
Shuttle wait is horrendous, been here 30 minutes and no shuttle, stay away from this property unless you like long waits!  Marriott Platinum Member

30/04/14 | Link | Rating: 1.0
101. Hen A.
meetings, work and speak...lax marriott arrival...self parking $ten per day...dragging luggage...familiar, aged and cumbersome front entrance from parking...stairs and ramps up...checking in and standard routine...up the elevator and to the room...rooms aging gracefully...clean, well-kept and decent room comfort... s3-media2.ak.yelpcdn.com… standard amenities...hollow center of hyatt hotels...outside is inside...pool and palm trees from center view balconies... s3-media4.ak.yelpcdn.com… another weekend of buffets, work and talk...$one-hundred-forty-two.seventy-two per night total expensed after tax and parking...two nights and return to san francisco...

08/05/13 | Link | Rating: 3.0
102. Steve K.
I stayed here for the proximity to LAX and the "Stay Here, Fly There" rate that included 7 nights of parking and shuttle to/from airport.

When I arrived I parked in self-park and went to check in. I was told by the pleasant front desk person, Angie, that the stay/fly rate was for valet parking.  But also told me that once I parked in valet there were no in and out privileges; I couldn't really imagine being here for two nights and not being able to use my car. Car-less in LA just doesn't work.

So what if I leave my car in self park until the last evening and then valet it? Sounded like a good solution to me.  Sure but I would have to pay for two days of self park at about $ 28 a day. Silly.

I explained that none of these rules were detailed on the website when I made the reservation; it just stated 7 days of valet parking. Angie nicely explained that the rules were on a little printed card she was about to hand me, which of course I had never seen before. I would never have stayed at this hotel if I knew the rules in advance.

The hotel itself was fine, although the bathroom is very old school and tiny, my one star rating is for the really deceptive practice of not fully disclosing all the "fine print" before I checked in. Had they been more honest and clear, I could have chosen a hotel that suited my needs.

Will I continue to stay at Marriott hotels? Yes, I do all the time. Will I stay  at this hotel again? No, I feel that I was taken advantage of.

13/10/13 | Link | Rating: 1.0
103. Ruby S.
We are currently staying at this hotel and we have one more night here. First, they couldn't accommodate the fact that we needed two beds nor could they get us a roll away bed. Then we were very thirsty in the middle of the night so we put dollar bills and coins worth up to 10 dollars in the vending machine in the hall and it took all of our money and we got no waters. I called the front desk immediately and the woman was very nice and said just come down to the front desk and they will get us the waters we need. We went the next morning and explained the situation and the woman behind the front desk was extremely rude and not understanding our situation so she sent a gentleman to the back to get us the small tap water hotel water bottles then proceeded to talk bad about us to his friend behind the counter as we were walking away. Yeah I'm a 22 year old "kid" but they treated me like I was 5 years old and insignificant to them. I stay in the LA area frequently but I will not be staying here again and not recommending it to any of my friends or family. The only reason I gave it two stars was for the nice valet man and the room service woman that kept bringing us fresh towels.

03/08/14 | Link | Rating: 2.0
104. Tony C.
Overall the hotel and courtesy of it's staff was exceptional.  The room clean, the bed was soft, and I particularly appreciate the fitness center for being up to date and complete.

However, I got charged $57 for 2 days of parking.
The 2 problems I have with this is:
1.  The obvious.  Where else was I supposed to park?  I am a guest at your hotel paying over $130 per night.  My mistake for thinking the term "self park" meant that I wanted to pass on the convenience of valet.  I know many hotels are similar if not identical, so thats a common issue.  But, when I call and specifically inquire about where to park, I would have appreciated the bit of information that it would cost $26 + taxes.

2.  I was not at all told about the charges at the front desk when I checked in.  All that was asked was if I was driving.  When I replied "yes", that was another opportunity to inform me about the cost.  But, all they said was that I had unlimited entries, and all I would have to do is swipe my room key.

I don't like being surprised on my credit card statements, and then calling in and the representative on the phone makes me feel like it's my fault for not knowing.

25/06/13 | Link | Rating: 2.0
105. Mark A.
Great place to stay, i love that I'm a Starwood member and they always seem to accommodate me and give me an upgrade when available

22/03/14 | Link | Rating: 4.0
106. Nicole F.
This hotel was perfect for our immediate needs.  We got into LAX very late at night and just wanted to crash nearby before starting our adventure the next day.  The free hotel shuttle picked us up with only a short wait at 2am.  The front desk staff was very friendly.  The room was clean and ready for us, with a cute little balcony.  The pool area looked beautiful at night and we had a lovely time sitting out there the next morning with some Starbucks.  

The only thing that could have improved the stay would be free internet in the rooms.  After arriving at 2am (5am for my east coast body), I wanted to check my email from bed, not the lobby.

02/06/14 | Link | Rating: 4.0
107. Brittney R.
My husband and i came her right after our wedding. I loved it. We arrived in a limo and someone helped us up to out room, he was very helpful and friendly. I loved th view and how CLOSE it was to the airport, we had a early flight the next day and the free shuttle they have downstairs is SO CONVENIENT!  It took us to exactly where we needed to be, and the shuttle guy was friendly.Our room all around was great! We had Starbucks and the breakfast the next morning. Both were GREAT. I was so surprised the hotel had a Starbucks inside. I was a happy camper. MY husband and i both loved what we ordered to eat. Out waiter however was a lagger, he didn't pay much attention to us, and he seemed very sad, like he was miserable. Poor guy. Anyways other than the waiter in the restaurant, everything was GREAT. I would deffinelty re-book here!

08/04/14 | Link | Rating: 5.0
108. Charles U.
Sadly...the ONLY Marriott Hotel I've experienced that has shamefully expensive food which by the way is mediocre (at least in the Champions Bar).  Wait staff are the usual courteous folks...but I pity them have to answer for such slow service and lackluster sandwiches and food.  While we waited for a carry out, I overheard the barkeeper inquiring to a gentleman next to me about his salad.  The man simply said, "Well...I must tell you, $25 for this salad is robbery...look at the meager amount of lettuce for the price!"  It was skimpy and the barkeep apologized, but that was it.  When the bill came for my carry out...for one hamburger and one salad and two cokes, the bill was $54.  Are you kidding me?  LAX Marriott realizes they have you hostage and they milk it big time.  After 3 visits here, I can tell you, it doesn't get any better...so I'm tired of trying to sluff it off...no more expensive bar food for me at this place.

09/09/14 | Link | Rating: 2.0
109. Josh K.
First, I will say that I travel a lot for work. Second, I have never left a negative review on Yelp. Actually, I have only left two reviews ever. However after staying here I feel prompted to do so.

I arrived at the hotel late into the night so I'm sure I got one of the last choices of rooms. I've stayed at a lot of hotels: both really nice ones and really bad ones. This is by no means a bad hotel. However, the first rule of a hotel should be to have rooms that are dark. No brainer, right? The room I stayed in for two nights had the sunlight blinding right through the window, as there were no curtains or blinds to cover the corner of the window. How can you place people in a room like this? If I didn't have to leave for work before the sun came up after the first night, there was no chance I would have stayed there again. Also, the hot water faucet in the sink did not work.

Again, this is not a bad hotel. It's not dirty, sketchy or poorly staffed. In fact the staff was excellent and provided great service.

However, if you pay $700 just to sleep for two nights in a hotel, you would at least expect to stay in a dark room. I don't know if I would be able to stay here next time I'm in L.A. unless there is a serious difference in rooms at the hotel. Maybe I just had some really terrible luck.

10/11/13 | Link | Rating: 2.0
110. Joseph S.
Austin, at the front desk went above and beyond. Most of the time these big hotel chains, especially at the airport, are so impersonal and cha, ching (ish). He took his time giving me explanations of room types, called a manager to double check a rate and I was so impressed with his genuine kindness. So, Marriott...you have a great front line employee in Austin...so important in this day and age of no personal service. Would stay here again. Thank you, Austin...you made a difference in my day....In a positive way. I'm a Marriott rewards member.

03/11/14 | Link | Rating: 5.0
111. Jamie B.
Stayed a couple nights for business. Warm reception. The room was very comfortable and clean. I liked the notes left by housekeeping that say who cleaned the room and how long they've worked there. Nice touch. The glasses are also wrapped in paper which makes me think they're actually clean and not just rinsed. Just need a remote control covering to show it was cleaned.

I was consistently disappointed by the waitstaff at each restaurant (champions & latitude).  Rude and slow.  Food was average.

13/12/13 | Link | Rating: 4.0
112. Allison M.
I have actually stayed at this location a few different time, and have always had a pleasant stay.  This particular time I received such great service, I wanted to make sure to leave a review.

I flew in to LAX on a Thursday morning, and was supposed to meet a friend at the airport that was flying in from a different city.  Unfortunately, her flight got cancelled and she wasn't going to get in until much later that night.  I had a rental car, but the hotel was booked under her name and with her credit card.  I killed a few hours at the beach, but decided to try the hotel and see if there was some way I could use the pool since I would be a guest there eventually.

The front desk was more than helpful.  Since I had the confirmation number and the name of my friend, they let me give them my credit card to, create a joint account for the room.  I was able to check in, under her reservation.  They also gave us a great room on the ground level with patio access to the pool.  I felt like the staff at the front desk was extremely helpful and friendly.  

The hotel had several convetions/meeting going on all weekend, and the lobby was always pretty crowded, no matter what time of day it was.  The gentlemen at the concierge desk and employees everywhere, always made sure to say "Hello" and ask if I needed any help.  I was really impressed with the staff!

One downfall is the price of internet in the room, as well as parking.  I understand that this is usual for most hotels near the airport, so I wasn't really suprised with the costs.  However, the valet staff was exceptional!  Very professional and nice.  Always smiling and helpful.  It was worth the extra few dollars per day to valet the car, rather than use the self parking.

All in all, I really had a great say at the Marriott - LAX.  I will book a room here again in the future!

Well done!

22/04/13 | Link | Rating: 4.0
113. Grace H.
Do not park here for LAX. Waited for 30 min for shuttle to come despite calling the airport parking twice.

21/07/14 | Link | Rating: 1.0
114. P R.
Pros:  Close to airport, clean and comfortable room (we had a small fridge), beautiful pool, great fitness center, sunset could be seen on upper floors on even number room, friendly and helpful staff

Facts: Waited 15 minutes for shuttle from LAX to hotel; waited for shuttle from hotel to LAX - waited 10 minutes and it took 30 minutes (stopping at Courtyard before LAX) to get to United terminal.  

Can walk to Budget and Avis rental car.

Cons: Business center is owned by FEDEX so I was not able to use a printer, but front desk was able to print something for me.

Room was located on the side of the airport and I could hear the planes in the morning (not loud but definitely noticeable).  

Parking is expensive with in/out privileges.

I would definitely stay here again but may use the shuttle to beaches rather than rent a car.  Didn't take advantage but concierge said it was $5pp to Manhattan Beach or $1 to Santa Monica (longer).

03/08/14 | Link | Rating: 4.0
115. Travels A.
Great hotel.  Pool area is incredible. Rooms are clean and comfortable.   Would definitely stay again

31/08/14 | Link | Rating: 5.0
116. Sandra W.
We used the Park & Fly service on our extended trip to Europe.   Our room was quiet and very comfortable. The bed amazingly so with the pillow top mattress cover, soft duvet and extra pillows.  Just what we needed after a horrendous 22 hr flight back home.   The hotel service was top notched both before and after our flights.  No complaints at all.  The food at the cafe restaurant...excellent.   (There's a beautiful steak house type restaurant on premises that we didn't try).   And if you must have your daily Starbucks...there is a busy Starbucks right inside the lobby.  
But be aware the coffee inside the restaurants is very good too.  And while you wait for your car or the free shuttle to the airport, there is free coffee outside near the valet station.   The pool and lounge area are very very nice and quiet.   The small gift shop is more than adequate.  I bought a couple of really nice gifts for myself!   All in all this Marriott's was a pleasant place to recoup.  Will definitely go out of our way to stay at Marriott's again.

BTW tip:  If you get a chance try the breakfast buffet...really really good!

11/07/14 | Link | Rating: 5.0
117. Ann G.
Major disappointment! Arrived from a great vacation, but this establishment put a damper at the end of my vaca. While i was waiting for my shuttle to Marriott easy park, I noticed a shuttle that llooked similar from the shuttle that dropped me off last Saturday, so I went to that shuttle asking if this is the shuttle to Marriott's parking service. thank goodness this driver had more knowledge to direct me to look for the Marriot sign on the shuttle top front window.  so when i found that shuttle,  I tried to confirm with the Marriott driver if i had the right shuttle to take me to their parking service. immediately And rudely the driver started to tell me that they don't service for the parking. So i asked if he s sure and showed him my reservation email from Marriot.  THEN i started to wonder if i got The right Marriot shuttle, so asked the address of this Marriott, the driver didn't know.So i asked him if this the Marriott that is close to Four Point Hotel.  Well at least he knew that this shuttle is going to Marriot close Four Point Hotel.  Now I'm riding in this shuttle anxiously  hoping that i have the right shuttle. what s annoying is that the whole time he was driving and picking up the clients this driver was on the cell phone talking to someone on the other end and didn't bother putting his phone down while he loads the bags ok the shelves. Maybe that why he didn't KNOw the address of the hotel nor didn't know if the hotel provided the parking service because i disturbed his social call or may be simply the company didn't educate their drivers well enough to teach their product.

So I did get the right Shuttle to Marriott,  because when i arrived at Marriott  i saw my suv parked ready to be picked up. the only service that was helpful were the cashier and valet attendant, othewise, this service would ve a received a zero, but the attendant did their job and since both of their drivers that i encountered from going Lax and going back to parking/ Marriott provided way substandard service..this establishment received ONE.

27/03/14 | Link | Rating: 1.0
118. Emily Y.
Yeah, it's not the newest Marriott and the parking ($24, unless you're at a convention and they give you a better rate) is pretty dang expensive.

But, I gotta say - the front desk, Latitude 33 staff and housekeepers were excellent. I stayed here for the past two Anime Los Angeles cons and am extremely impressed with this hotel. In addition, the free hot breakfast buffet for being a Gold Elite member was pretty dang sweet!

Will be back for more.

14/01/14 | Link | Rating: 4.0
119. Lily M.
This is the friendliest and cleanest hotel that is close to LAX. Great for business travelers or families who want to enjoy the relaxing poolside. Staff are very professional yet welcoming. Has a fabulous fitness center, laundry facilities, beautiful spa services, personal starbucks, business center and consierge lounge. Room service or restaurant are your choices too.

28/08/14 | Link | Rating: 4.0
120. Christina J.
I loved staying here for a weekend conference !
With the free shuttle service I didn't even need to rent a car.  And there's a $5 round trip trolley to Manhattan Beach which stops right there on Century Blvd.

One of my favorite aspects of this hotel is that I could look out the window anytime and watch planes taking off or coming in; might not be everybody's cup of tea but I enjoyed it.
Lovely staff !  Clean and beautiful swimming pool !
The gift shop had affordable sandwiches and drinks.  

The only thing I could possibly criticize is that the bathroom was tiny.  But there was plenty of warm water for the shower, and every amenity I could want.
I'd definitely stay there again.

29/10/13 | Link | Rating: 4.0
121. Indeo H.
Best place to stay, so convenient, amazingly friendly staff and best service.
Everybody try their best to go above and beyond. I was there for convention and usually there are so many people there and the noise is out of control but all the hotel staff was friendly and very helpful.

23/02/14 | Link | Rating: 5.0
122. Sunil W.
Parking is outrageous! $40 to Valet Park! On top of that they don't list any prices at all!!  They just charge that when you leave!  That's worse than Manhattan, NY prices! This hotel is horrible and they claim they have nothing to do with the parking rates.  So ridiculous. You should never ever stay there if you have any visitors..their pricing is outrageous and they are not even upfront and honest by publicly showing the rates.  They said they made new windows outside by the valet so that is why they removed the prices...yeh right.  And they won't give you your car unless you pay!  There are so many better choices...especially in this very shady area by lax!

22/06/14 | Link | Rating: 1.0
123. Jorge M.
This hotel have an exceptional staff. All very helpful and very nice from the valet parking guy to their restaurants staff. Parking prices are extremely expensive even for people that staying here 2 hours 26 dollars is kinda hight but in general great hotel."

22/07/13 | Link | Rating: 4.0
124. Mike J.
Watch out for the breakfast price but other wise OK.  Shuttle driver is great.  Staff was great.  Room was fine.  $52 for two people for a completely mediocre, chafing dish breakfast buffet - not so much.

22/12/14 | Link | Rating: 3.0
125. Kris W.
Stayed here for a convention. The hotel was well maintained. The staff was very, very attentive and accommodating. Everyone I spoke to or asked something of went above and beyond to fulfill my wishes. I hope to come here again next year at convention time.

16/09/14 | Link | Rating: 5.0
126. Jen K.
Back in April one of the nonprofits that I volunteer for hosted our annual convention at this hotel likely due to the price and the fact that there was a complimentary airport shuttle for the out of towners.  

When I check in, I get there before my roommate and since she handles our finances for our group, it was on her card but since I was there first I had to put in on my card. The front desk assures me that it would be taken off later. Um....no.  I check my account and a whole month later still charged. I call and email and their staff, who take their sweet time to respond back. And it's not until June that I finally get reimbursed back.  Mind you my roommate got charged the full amount for the room and found out she got other random charges. So if we had not complained Marriott would have no issues taking our money.

The rooms are on the small, the beds are truly doubles so really only 2 people can fit in the room, perhaps if you had small children, they might fit.

Since I was one of the coordinators and had to do some networking and meet and greet I ordered the meal plan. Their conference food isn't too bad though I do wish their breakfast items were better (not sure which package our national president got) but lunch and dinner were better. The staff that oversees the conference room sections were really nice and helpful, when they could be found. I had some items mail directly the hotel and one the packages got a bit misplaced so we had to some hunting for it.  

But whoever plans the arrangement of rooms may need to rethink some things. On Sunday, we hosted our big keynote panel speakers and the topic was about domestic violence, so our members were a bit annoyed that another group that had the next ballroom next to us was BLASTING their music that it was hard to hear our speakers especially on such a sensitive topic.  I had enough so I try to hunt down one of the conference staff but alas no one is around so I have to call on their house phone and it takes awhile for their staff to come down.

I believe there's also underground parking but I wasn't aware of that at the time so parked outdoors and since it's near LAX, it can get quite dirty within two days.

Also if you have Verizon, you are SOL since your phone will be completely USELESS if you're in the ballroom section, which is located below because you will get NO SERVICE and as coordinator aka point person for new members and speakers that can be quite difficult. Apparently, Verizon is the only major cell provider that hasn't installed one of those devices so that people can actually get service.  So I had to be innovative and ask people to email me instead and hope their sometimes spotty wifi would connect me.

01/07/13 | Link | Rating: 2.0
127. Karli P.
I haven't spent a ton of time in hotels, but I do know a good hotel when I see one.

I was visiting from Utah with my family, and my mother booked this place. We pulled up in our rental car, and my first words upon seeing this place were "you gotta be fu**ing kidding me". It looked very ghetto from the outside, and that really worried me.

After a stern "watch your mouth" from my parents, we headed inside. Thank The Lord, it was MUCH nicer on the inside than on the outside. It had a classy feel, which I really liked. The first thing I noticed was the Starbucks. I knew I'd be spending some serious time there.

We checked in, and the woman who helped us was INCREDIBLY nice. She was adorable and had a fabulous personality. I wish I would have caught her name, but I was far too upset about the fact that wifi is $12 A DAY and parking is $26 A DAY. If you spent more than two days here, prepared to get ripped off.

Now onto the rooms. They were pretty pricey, and not very big. They were nice, but nothing I would write home about. My biggest complaint about the room was the shower. I'm a very tall lady, and I kept whacking my head on the shower head. Please make your showers Sasquatch friendly.

My biggest complaint about this whole hotel experience is the pool. They claim it is heated, but it is actually freezing cold. After a long day of swimming in the cold ocean, all I wanted was a nice warm pool. I spent about 10 minutes in there, and left shivering. It was a real let down.

All in all, the great customer service was the only reason this isn't a one star review.

05/09/13 | Link | Rating: 2.0
128. Tracy S.
The rooms were comfy, we got a king, it came with a cute chase lounge, that also could pull out into a bed if needed.  The maids neglected to clean the refrigerator from the previous guest, so after a day, we started smelling an odor that grew until we discovered the culprit.  The young lady at the front desk comped us breakfast, we did not have to ask.  As we checked in, they let my husband spin the wheel, we won a free breakfast then also.  The breakfasts were superb, held us all day.  They have a chef making omelets, and giant waffles, fruits, coffee, oatmeal, orange juice, Starbucks....loved it.  Other than the dirty refrigerator, great hotel and excellent staff.  Everyone was nice...from the front counter to the lobby and restaurant staff.

08/12/14 | Link | Rating: 4.0
129. James M.
First, the basics. This stay, we were at the Los Angeles Airport Marriott for two nights. The room was $107.10 per night (a steal!), with an additional $16.62 in taxes, fees and assessments.  We self-parked the rental car one night, which cost $27.00, plus an additional $2.70 parking tax.

I struggled on how many stars to give the Los Angeles Airport Marriott. I am a member of their loyalty program, and I want to support Bill Marriott and the brand, but at the same time, the hotel is not perfect. I decided on Five Stars because I do not want to unduly penalize the hotel for design decisions made in 1973. At the same time, and with the constraints imposed by the building and it's dated layout, the staff do a fantastic job in providing a welcoming and efficient hospitality to the hundreds of thousands of hotel guests and convention goers who pass through their doors every year.

Over the past ten years, my family and I have stayed at the Los Angeles Airport Marriott 17-22 times, and I can not remember having been disappointed with the condition of the rooms, condition of the lobby, halls or restaurants, or that the friendly staff ever failed to uphold the highest standard of courteous service, or did not come through for us when we had a special request. No burned out light bulbs, no room keys the did not work, no cold showers (although I HATE the low flow shower heads imposed on the hotel industry by the State of California), no safes that would not lock, never listened to the people in the adjoining room, never been disturbed by the constant landing and takeoff of jets at LAX, and have never been bothered when the do-not-disturb sign is on the door.  I have never had a problem with the wireless internet connection, and my T-Mobil cell phone (surprisingly) gets a strong signal, although I am sure that is not the case throughout the entire hotel / convention center.  Eighteen stories and number of elevator cores will block a lot of signal.

This is not to say there are not inconveniences. For instance, the hotel earned an Energy Star rating from the government for energy conservation. All well and good, but the motion detector in the bathroom is blocked by the shower curtain while you are showering, so three minutes into your shower, you are plunged into pitch blackness. What can you do?

In fact, and overall, I believe I am more comfortable in the Los Angeles Airport Marriott than I am in my own home, but that is because the "management and staff" in my home are not so conscientious with maintaining consistently high guest standards :)

Five Stars.

07/04/14 | Link | Rating: 5.0
130. Lindsey D.
We stayed here last minute after a flight cancellation. Props to the front desk staff for making us feel comfortable and accommodating!  I feel this hotel should get really high marks for their customer service. Anytime I had a question, someone as there to help. The shuttle service was super easy and quick. It only took 7 minutes to get to the airport. And we hardly had to wait for it upon arrival. Beds were comfy and the room was clean. Loved the energy efficient rooms too!

The only complaints I had about this hotel were 1) the pillows- one was too soft and the other too thick. Woke up with a sore neck! 2) noisy ac unit, woke me up a few times 3) the layout, had a hard time finding room at first

All in all, we would definitely use this hotel again.

15/06/14 | Link | Rating: 4.0
131. Misty W.
Pool wasn't working when we went.

16/09/14 | Link | Rating: 3.0
132. Taya L.
Ripped off parking!!!! 1 hour is $13 the next hour is $25!!! Are you serious???? I self-parked for 1hour and 1 minute and paid for 2 hours . Plus, valet is $24 This is Los Angeles not New York and they should look around the hotels nearby which are reasonable rate.
Tip? No visiting more than an hour or parked the next street or even next hotel and walk!!!

03/03/14 | Link | Rating: 1.0
133. Elena V.
I am not happy with my stay here. Starting from check in being poor and uninviting to the room itself. Although the room did have a safe there is no free wifi, no fridge, and a lot of noises. The bathroom is very small and  the items leak and make a bunch of noise. And at 830 upon my check out day housekeeping was knocking on the door. I work in hospitality and throughout my stay I didn't see any hospitality in this hotel.

Although the hotel did have its redeemable qualities such as the safe, the beautiful views, and the fitness center.

24/06/14 | Link | Rating: 2.0
134. Michelle F.
I stayed here for a conference last weekend and generally liked the hotel. It was beautiful. The staff was helpful. All of my complaints were small.

Pros
Location: I picked up someone from the airport and was at the hotel in a minute. It was extremely convenient. I highly recommend the hotel if you are looking for a nice hotel minutes from the airport. I can't comment on their shuttle services but I know they have one.

Beautiful: We had a balcony outside our room which was nice. The pool area is gorgeous both day and night.

Room Service: French fries for $5. Sign me up! :)

Restaurant: Latitude 33 is yummy. I recommend their buffet breakfast. Unless you get a yogurt for breakfast, it is about the same price and you get a lot more selection.

Staff: We asked for more towels and received them within 5 minutes. All of our needs were handled promptly.

Cons:
Service in the Conference Halls: The worst! I find it embarrassing that a hotel of this caliber cannot afford to make their cell phone service work in a very popular area. Also, Wi-Fi was spotty.

In Room Wi-Fi: $13.95 or $17.95! While I prefer free Wi-Fi for obvious reasons, I find this amount to be INSANE. Although on the plus side it got me downstairs in the lobby instead of laying around.

Confusing Layout: I understand that this is not really fixable and I get lost easily in hotels but WOW. Luckily I found an easier route. Be aware if you get lost easily.

All in all, I enjoyed my stay. I would recommend you stay here with a compass and your own Wi-Fi hot spot. :)

11/03/14 | Link | Rating: 4.0
135. Dustin W.
Everything was fine until we met the receptionist named Hilda. I was asking her for internet information in the morning. She answered me in this rude attitude that makes me feel like an idiot. She was squinting her eyes and gave me useless explanation with annoying tone. Well first of all as a reception you can't assume your guest know everything about hotel services, that's why you needed. Second, because of this incident i don't think this hotel gave enough hospitality training to their employees. So i would not recommend anyone to stay here.

29/08/14 | Link | Rating: 1.0
136. Dan R.
Did not have my room reserved. Flight came in after restaurant closed. No solid food in any option. Worker recommended I walk to a liquor store for a snack at 1230 at night. Other than that all was well.

03/01/15 | Link | Rating: 3.0
137. Enzo D.
The hotel overall was clean and modern however this is one of my absolute worst stay at the Marriott.
Let me start with Saying that I'm a gold member and 2 nights away from Platinum. I stayed here for 2 nights on my last nights of vacation in California.
BOTH nights took me over an hour to get to the entrance of the hotel with the car, and both nights the parking lot (the non-valet $29/night parking) was full. The second night the valet was full too. So options- night 1 pay the $10 for the valet, or park elsewhere plenty of options around, second night - only park outside. WRONG. All lots around were full my gf and I had to walk almost a mile at night around LAX. NO in and out privileges. A nightmare. Not cool Marriott. I have had some other disappointments but this is one to write about.

05/01/15 | Link | Rating: 1.0
138. Mary M.
I LOVE this hotel. I have been staying here when  in town, since 2009. I've probably stayed here 30 times in the last 5 years. My favorite part is the pool. I typically stay in a pool level room, with a door leading out to the pool area.

Room service is great. Valet service is sharp. Front desk are on top of things. Of course in this many stays, I've run I to some issues, but they always make it right.

They have a Starbucks in the hotel, as well as a couple of restaurants and lounges. This location is central to everything. My absolute favorite.

20/04/14 | Link | Rating: 4.0
139. Len L.
The shuttle buses that pick you up from LAX took 45 minutes to an hour to get a ride back to the hotel. While the prices are decent, I much prefer Wally park or the parking spot.

03/01/15 | Link | Rating: 2.0
140. Cindi E.
We stayed for one night and used the park and fly. Everything went smoothly, staff was polite (other than gal in parking booth).  Loved that our car was ready and upfront when we arrived home from our trip.  Deffinetly stay again. Tip... make reservations for the park and fly as it seems spaces are limited.

10/01/15 | Link | Rating: 5.0
141. Ocie M.
I parked here for a business trip and they towed my car to another lot.  When I returned and paid for the parking, they didn't bother to tell me that my car had been moved. I wasted 20 minutes walking around the parking lot looking for my car.   When I came back and asked about it, only then did they tell me what had happened. I will never park there again or stay at a Marriott if I can help it.

16/01/15 | Link | Rating: 1.0
142. Holly K.
Checked in and upon entering my room I notice the bed is not made and there's a washcloth with lipstick in the bath. Call housekeeping and 2 very nice ladies immediately change the linens and are very nice and apologetic. Not a big deal things happen.  However at 12:30AM someone decides to vacuum the hall and entryway near my room waking me up, yes that's 12:30AM. I call the front desk TWICE to ask them to please stop the extremely loud vacuuming.  It's been 30 minutes, now 1AM, and the vacuuming has not stooped, RIDICULOUS. Wide awake listening to an obnoxious vacuum and I paid for this room.  Would not recommend staying here if you plan on sleeping.

13/01/15 | Link | Rating: 1.0
143. Alicia C.
Stayed one night, May 31st to June 1, 2014.   Great check in, very welcoming.  Swam in the pool around 8pm and the lighting in the pool is beautiful, the chairs are great.  Ordered room service around 9pm and it came within 30 minutes and was really good and tasty!  Everyone we dealt with at the hotel was very pleasant.  Had a balcony facing the pool.

The beds were comfy, nice feather bed covers!
Love the free shuttle to LAX.

05/06/14 | Link | Rating: 5.0
144. Jefferson P.
I have stayed at tons of Marriott, Sheraton, Hiltons. The people here are very nice but the place is a little understaffed, overpriced for what it is. But does have a Starbucks great all the service is very friendly.  
Sheraton gateway has much better food in club lounge, the gym is nicer at Marriot and so is the pool but the rooms in the tower not so great but let me say i do not like a room where the window does not crack at all, the ones around the pool would be better with the patio to sit on a deck,

13/06/14 | Link | Rating: 4.0
145. Jeanie Ann D.
I went on a family road trip to SoCal and were so lucky to book this hotel the night before we stayed here on Expedita. This hotel is fantastic. Very clean, friendly staff and very professional. I like that the parking was valet only, but you get unlimited in and out privileges. And it costs only $5. It is located right next to LAX you can even see the LAX sign right before you turn in to the hotel. Check in was really fast and got our keys to the room.
The room was really nice.  
This hotel will do anything for you except wipe your bum. Haha
Overall I really liked this hotel. I will stay here next time we have a trip to SoCal. Good job Marriott!

02/07/14 | Link | Rating: 4.0
146. Tracy C.
Pros (and reason for 3 stars vs. 2): Shuttle transportation to an from airport; shuttle for about $6 to and from Manhattan Beach which was fabulous!; nice amenities (pool), late, standard check-out at 11:00 a.m.; Starbucks in the hotel; nice gift shop; a few dining choices with pretty decent food; nice staff with a few exceptions.

Cons: Typical high prices for hotel food; a very long wait to check in; more long waits at front desk to buy shuttle tickets to Manhattan Beach. There was a long line filled with people checking in and when I asked the concierge desk, I was told I had to wait in that line. Um, isn't buying tickets and things like this what the concierge is for? We finally grabbed a man standing behind the front who went and got out tickets for us, which was very nice of him. Wish I remembered his name!

Being by the airport, the smell of jet fuel was very strong at times, so not the hotel's fault, just a word of warning. Someone mentioned small bathrooms which is correct an there is also no fan in the bathroom of which I am not a fan! haha

All in all I would stay again when flying into LAX if I don't have somewhere else to go within the city. I just came here for a quick pit stop.

18/08/14 | Link | Rating: 3.0
147. Catrina B.
I have stayed at this hotel numerous times. I was disappointed that they could not accommodate my request to move to a room that had a view. I spent my time looking at a roof top building with maintenance access. My preferences were selected online well in advance and I even booked four rooms. It's a nice hotel, however, I feel like this room should be reserved for people who are checking in late at night and only staying one night.

22/08/14 | Link | Rating: 2.0
148. Rowena D.
Beautiful place. Had a short stay. Comfortable beds, plenty of pillows. Showered like I was under a warm waterfall.  There were not enough outlets to use around the desk, which is needed for those people coming in for business. The Parking was ridiculously expensive , but then again I'm not used to paying for parking. I didn't have enough time for pictures , just of the room.

19/02/15 | Link | Rating: 3.0
149. Lisa C.
I have prepaid for reserved parking at LAX Marriott three times.  Every time, it has taken at least 45 minutes to catch a shuttle.  They need to invest in another shuttle to make the travelers experience better.  It has been packed and miserable every time.

03/04/15 | Link | Rating: 1.0
150. Elizabeth R.
I would recommend staying somewhere else.The staff didn't seem to know much of the area or even the hotel "ammenities." Stingy concierge lounge hours. They can attract the draw of having a loungue for their elite members, but dont actually provide a nice experience like other hotels. Don't bother there are nicer hotels in area.

27/01/15 | Link | Rating: 2.0
151. Chloe M.
Pros:
Free shuttle to and from airport
We ordered more towels to our hotel room and they were delivered incredibly quickly
Balcony off of room
Incredibly friendly staff.  Everyone smiled and either did a little head nod or said "Hello"

Cons:
Extremely spotty cell reception
Very few electrical outlets in the hotel room
Confusing layout, they could use more maps
No in-room recycling
Bad pillows.  One was too soft, the other too thick

25/04/14 | Link | Rating: 3.0
152. Andrea S.
After battling LA traffic and Even worse, LA drivers, I arrived at this hotel and to my amazement I was greeted with helpful and courtesous staff, but best of all was the hotel desk clerk Marissa Borreson who is from San Diego like myself. She was courteous and helpful and gave world class service going above and beyond to help me and my family. Im so thnkful!

01/05/15 | Link | Rating: 5.0
153. Bill G.
This Marriott is fairly standard for a full-service airport hotel. It's big, has a lot of rooms, and a few restaurants onsite. I like that their bar is open late, past 1am. Sometimes when I arrive on a late evening flight I'm looking to socialize a bit before turning in for the night. The hotel's outdoor pool area is unexpectedly nice for an airport hotel. It's like a little tropical oasis. Some rooms have balconies overlooking it.

21/03/14 | Link | Rating: 4.0
154. John S.
Let me say first that this would be a four star review, but there's one problem that by itself is enough to make me say "do not stay here". The room is nice, pool is nice, staff is amazingly polite and responsive. The restaurants are excellent, overpriced as one would expect for an airport hotel, but the food quality was great.

However....

The wifi here is non functional. Stayed here for a convention and was warned that the wifi here was terrible. So it already has a bad reputation. Marriott offers a basic "hi speed wifi for 12.95/day which is free for rewards members or their fully enabled wifi for $3 more. The first two days we were here before the convention started the connection was pokey at best. It moved, but very slow. It felt like dial up. Friday, day one of the convention it got worse and from Friday night thru Saturday night it was essentially unusable. Half the time you couldn't connect to it, and when you could connect, often pages wouldn't load.

This is unacceptable. The Sheraton next door has fantastic wifi from what I am told. There is no reason for the wifi here to be literally unusable for 24 hours. I get that with a convention that stresses the system and clearly what this means is that their system is barely able to handle normal volumes of use and completely collapses when there is heavy use. Remember that Marriott was just fined for blocking access to other wifi and told by the FCC to stop that practice. So this is not an accident.

This convention is held every year here and I would tell anyone attending to stay elsewhere unless you have no need for internet. In fact I would urge the convention to move, but it's been here 26 years so I know that they won't leave over this.

Compounding this is the fact that vzw reception here is just as bad. If I could have connected thru that I might not be so annoyed. Well I would still be as annoyed but I'd have been more connected. I realize that isn't marriotts fault.... Or is it? Is this an example of why they were fined? Who knows.

14/02/15 | Link | Rating: 2.0
155. Rich S.
The place is very nicely laid out. The pool area looks like the grotto, warm and cool lighting combined with hammocks and cabanas scattered throughout. The lobby area is like a library with a pulse because in the middle, lounging all around are people reading the paper, on their laptop, or just on their phone. Surrounding this study area is a Starbucks, a few restaurants, and a sports bar. The outer ring gets hopping at night while the study hall students in the middle look their best to concentrate. I almost felt like I was in Vegas again but with cool people and mixed with businessman actually doing business. I've lived in SoCal most of my life so I've never needed to stay in any of the hotels. I should do this more often.

The only reason I didn't give 5 stars is that the standard upgraded room that I booked was kind of rundown inside. Yes, I have a pool level room which is definitely suggested to get. Yes, the room has a little space with closets, a work desk, one chair, and a very plush pillow top bed. I almost thought about still giving the 5th star because it looks as though it's been very well maintained and that's commendable but on first impression upon entering my room was just... Meh. It might be because the rest of the location is pretty nice and then the room was just standard so the contrast is lower.

Overall very impressed for the price I paid.

18/10/14 | Link | Rating: 4.0
156. Alla B.
It's one of the best places where I've ever stayed for years of traveling. I stayed with Marriott for a night before my long trip to Eastern Europe after driving all the way from Monterey, CA. I kept getting positive emotions from the very first minute I came here. There is Hertz rental location right in the lobby which makes car returning super easy and fast. There is a courtesy shuttle to LAX terminals every half an hour. Check in took a couple of minutes and along with the key I got all the information I may need for my stay as well as for my upcoming trip. When I woke up in the morning, the check out papers were waiting for me on the floor near the room door along with a thank you card with warm wishes. The room, pool area and other territory are extremely clean. All personnel is very helpful and friendly. I felt they really care if I feel comfortable and enjoy my stay with the hotel. Breakfast is great. I'll stay here on my way back for sure and can recommend Marriott as the best place to stay in LAX.

11/04/15 | Link | Rating: 5.0
157. Stephen R.
Stayed here one night on business travel recently. The common areas in the hotel are very nice, and in that regard this is certainly a step above the Courtyard Marriott's I've stayed at in the area. There was a bar just off the lobby open late where you can grab a drink.

I was placed in a room facing the pool, which was lit up real nice at night. Unfortunately I never got a chance to go out there, or really experience any of the communal amenities.

The room was decent, the Courtyard Marriott I've stayed in not to far away had rooms on par, or maybe even slightly nicer, so really what you are paying for here is the fancy pool, lobby and communal stuff.

The thing that really frustrated me with this hotel was the BILLING. The receipt was slipped under my door and I quickly glanced at it assuming everything was fine. I then checked out and left. On our way out of LA I looked more closely at the bill and noticed there were VALET PARKING CHARGES on my room ,which is interesting because I DIDN'T HAVE A CAR. Oh well, probably just a simple mistake I thought. I quickly called the hotel, and after being bumped around a few times was finally transferred to someone that could help. They assured me they would take care of the charges and email me a new receipt. A few days later I got the receipt and sure enough the valet charges were removed. However, now there were STARBUCKS CHARGES ON MY ROOM, I didn't even know there was a Starbucks at the hotel. So I called the hotel again, explained the charges that needed to be removed, and was again assured that this would be taken care of and I would be emailed the new receipt. Luckily, the third time was a charm in this case and there were no mysterious charges to the room.

So overall not a bad hotel, rooms were average but the communal amenities are nice. Billing system seems a bit funky right now.

09/04/14 | Link | Rating: 2.0
158. Nicole S.
Yesterday I checked in here and we went up to the room and there's 4 people and the room is probably small for a mouse and we can't believe it so we call and somebody moves us to a little bit bigger room and we were so close to checking out but we didn't we were the last room all the way down there and as we got there our key didn't work for the bigger room and the manger Ian was very nice and he came up and open the door and we wanted to go check out a beach so we left we came back and you need to swipe you key to go self park and it's not working again so we call someone and she keeps saying hold on hold on them it's been 10 minutes we call agin and she says very loudly and rude HOLD ON! And we called someone else and she opened it in a second then we found no parking so we had to go pay 45 dollars for valet we go upstairs and we need a roll a bed and it takes half a hour so I got up today and we were in a stay for four days but DEFINITLY not coming here again horrible service also when I checking out and I was telling them what a horrible day we have been having and u say bye and he yells well BYE HAVE A NICE EASTER! And everyone is looking and laughing. If your thinking about coming here don't!

05/04/15 | Link | Rating: 1.0
159. Deb N.
I still stand by my first review - this one has to do with parking.  Because of spring break the hotel was packed, there was also a few conference events.  The self park was full so there was a sign to park in the parking structure underground - no problem at all.
My issue is the following - I went to check out on a Sunday at around 9:15 am - I had my bags with me and was headed out of the building
No elevator and no ramp to orange level - a hotel staff member pointed to a set of stairs and said you go down there
So off I go with my rolling bag - laptop bag - purse and purchases while visiting to struggle to lift all of this down a flight of stairs to open a door then down another stair that had another door to open- pretty crappy way to end a lovely stay at this hotel
By the time I got to my car and loaded my bags I had broken a nail and was disgusted I paid $29 a night for parking that didn't require a key card or anything for 3 of my 5 nights at this hotel
Possibly when the hotel sells airport parking packages to spring breakers they consider the guests staying and at a minimum have staff there to assist in a staircase

29/03/15 | Link | Rating: 2.0
160. Daisy J.
I stayed at this hotel for a conference a few weeks back and thought of it as perfect for our conference. We traveled with our 6 month old. Upon check-in, they were very pleasant and helpful offering a crib and bottle warmer for our room. We opted not to as the King Room bed was perfect already. In addition, we were so close to the elevator with only 1 shared wall neighbor. Marriott really thought everything out for us and our stay. The safe didn't  work and they couldn't  change it out but offered us to use the hotel safe behind the lobby check-in station. No free continental breakfast but there is a cafe that offers great food. There is also a sports bar, steakhouse  and Starbucks. Self Parking gets packed and so you are forced to valet.

08/03/15 | Link | Rating: 4.0
161. Claudia R.
I travel for work all the time and I have to say that the staff at the LAX Marriott are the friendliest and most accommodating.  I look forward to staying there anytime I am in the Los Angeles area. The only reason I did not give them 5 stars is because they don't have a full restaurant.

11/04/15 | Link | Rating: 4.0
162. Wendy M.
Parking is EXTREMELY difficult and impossible during convention time (ALA 2015). They made you park two buildings away, in the rain.

21/03/15 | Link | Rating: 2.0
163. Lexy L.
Disclaimer: Yes, I'm going to be that person who review this hotel after years of going here for ALA (2008-2015).  I'm not going to go in depth about rude staff wrangling guests and non-guests like cattle in the lobby, or one year where I received the worst service at a restaurant at Champions--I've GENERALLY been very happy with my stay, and concierge and front desk have been amazingly accommodating to me.  This was my first year being in charge of booking, and I called three separate times before my arrival and had no problems.  Seriously, front desk, awesome work.

What I AM going to say though, is as of this past weekend, there's a cockroach problem in the hotel.  I had two friends find live roaches in their rooms, one find one behind a vending machine, and another friend report another roach in the hot tub.  As someone who a) has a food-handlers license therefore bugs in any space where people interact (even eat??) is NOT ok, and b) is severely allergic to cockroaches (I kid you not), this puts all guests in an uncomfortable position and shouldn't be tolerated.

I'm sure this hotel is glad ALA is not at their establishment anymore, but after this year and its non-paying and I HOPE unwanted guests, I'm equally as glad not to return.

13/01/15 | Link | Rating: 2.0
164. Koolaid H.
Always a nice place during layovers. Plenty to keep you occupied and very comfortable.

31/03/15 | Link | Rating: 4.0
165. Kevin K.
Was a little nervous about staying here after reading some of the reviews, but I must say I loved this hotel and my stay.  One of the big concerns was the shuttle bus to airport not coming frequently enough.  I did not have this experience - the bus was coming consistently every 20 minutes and it was there bright and early for me at 415 am.

The hotel was awesome too - a huge pool with hot tub  and outdoor lounges and my room has a balcony overlooking it all.  Room was very clean and comfortable.

A great sports bar with a lot of TV's (even though I opted to go to Buffalo Wild Wings 3 miles a way).

Keep up the great work Marriott

22/01/15 | Link | Rating: 5.0
166. Henry L.
Conveniently located near the LAX airport, this property features a very cool utopia in the middle of a small city!  

In the center of the hotel is an open area with a large swimming pool, palm trees and lounging areas that resemble a small resort in the South Pacific.  If you are lucky enough to get a room overlooking this spot, there are small balconies that add tremendous value to the rooms.  The bad part is that sometimes it quite noisy.  Waterfall and splashing sounds all night, music is playing most of the night, and sometimes special events are held in the morning.  Conventions like the Anime conventions are very noisy, so if you want to sleep in, the parking lot view is probably better, but then you have city buses and cars beeping in traffic.

It is walking distance to Sepulveda blvd where a short walk will bring you to an In and Out Burger and watch the planes land.

The lack of a 5 star hotel is due to an incident where my suitcase was stolen during a short storage in their porter closet.  Also if you don't get those balcony rooms, you feel bamboozled!  You can end up having a first floor outside view of their employee parking lot.

The property is frequently used for movie sets and many of times have witnessed the crew and cast of "Curb your enthusiasm" filming.  Once I saw Stokes and Sanders walking in the hallways towards the pool area, I guess CSI was being filmed nearby.

The hotel  offers their top awards members complimentary breakfast buffet in the morning.  Airport shuttle service, and lobby wifi.

There is also a FEDEX KINKOS downstairs in the business center for everything you need on the go and actually get some business done.

Still...with it's pros and cons, great hotel for a short stay.

04/03/15 | Link | Rating: 3.0
167. richard y.
Went to meet two friends for dinner and parked two cars since we were coming from a work and home location.  Parking for 4 hours was $33.+ each. Sixty six bucks for self parking to meet friends for four hours and have a glass of wine and dinner visit was a big surprise.  I won't PARK here again.

02/05/15 | Link | Rating: 3.0
168. ChefLaDeeDee C.
Beautiful lobby with 3 restaurants, gym, outdoor pool, and has barber... But the wifi is non-existent even though the front desk insists it works. My coworker & I couldn't get wifi our entire stay. No mini fridge in the room. Paint is coming off the back of my bathroom door. Sandalwood soap/shampoo (yuck!).
Walls are so thin you can hear people talking in the next room or hallway and my neighbor's shower sounds so loud I can't hear my TV. In fact, the airplanes flying directly over the hotel are quieter than my neighbor's shower.
Concierge was very nice and helped me schedule a "VIP Tours" 5 hour tour of LA, Beverly Hills and Hollywood.
They don't have Bravo, E!, VH1....
I wouldn't stay here again, there are so many other hotels within walking distance from here.

19/01/15 | Link | Rating: 2.0
169. Robb L.
Bath for years very helpful very friendly great location excellent pool very good concierge lounge good restaurant good overall vibe

20/04/15 | Link | Rating: 5.0
170. Laura N.
Nightmare. I've stayed at many Marriotts and this one is way below par. I am here for a dance convention. The hotel obviously knows that a huge convention with large amounts of guests will be attending. Yet year after year the hotel seems "surprised" and Ill prepared. Took me 1 1/2 hours to get my car valet parked! The line to get a cup of coffee in the morning is 45 plus minutes! They said my room would be ready on 40 minutes upon checking in...  Went back over an hour later and room not ready. I had asked for two beds since traveling with three children and of course was given one.  And their customer service agents seem beyond themselves and lacking skills to keep a loyal
Costumer happy!!! Very disappointed. Waste of money. Go elsewhere. Plenty of top quality hotels in LAX area with far more superior customer service.

18/04/15 | Link | Rating: 1.0
171. Michael D.
Came here for the first time to leave our car before going on vacation. The previous reviews on this place freaked us out because of the "long wait for the shuttle bus." Well, our experience was amazing. We parked, and within 10 min the shuttle came to pick us up and take us to the LAX. The driver was friendly, and we made it to our terminal in plenty of time. No problemas! You pay when you leave...our price for a week is $60. Not shabby!

Cheers!

06/12/14 | Link | Rating: 5.0
172. Ruth C.
First time staying here and it was a nice hotel, but nothing special to keep me coming back. There are three restaurants in the hotel. casual dining, nice steak place, and a sports bar. Nicely decorated lobby, OK check in staff. Parking is in a lot next to the hotel, but be careful walking to your car since the path goes right in front of exiting and entering cars. Definitely an option to stay here, but probably won't be a regular.

11/04/15 | Link | Rating: 3.0
173. P T.
Attended a business meeting here last week.  I thought that the facilities were good.

Everything looked spotless.  Even the restrooms were clean.  Parking was not a hassle.  Staff was helpful.

Cannot tell you anything about the accomodations because I have yet to stay here.  All I can say is that this is a good place to attend a business meeting.

19/01/15 | Link | Rating: 3.0
174. Shell C.
Traveled almost 24 hours by the time I made it to the Marriott check in counter. In need of a room straight away, Heather was was very accommodating with it 8:30a check-in.
Very clean rooms and great staff - we will stay at this Marriott again.

17/05/15 | Link | Rating: 5.0
175. Rj S.
This is a review of my time at the Marriott hosting the Gallifrey One Show.

First off, cudos to Marriot Hotel and their staff. You guys made this Gallifrey One weekend a blast.

Next, much love to the people that had organized and continue to give us Gallifrey One!

This was a first for me and my wife attending the show. I couldn't help myself from geeking out and seeing Doctor Who and Torchwood actors. John Barrowman, Eve Myles, and the rest made it a fantastic experience.

I wish parking can be remedied and alleviated for next February. Thr walk from other parking sites can be taxing and costly. Anyhow, we made it and made it work.

The restaurants in the Marriott were also fantastic and great. Champions was more than adequate and amazing.

15/02/15 | Link | Rating: 4.0
176. Laura S.
I come here for the Doctor Who convention - Gallifrey One. This was my second year. Last year, I stayed in this hotel, but this year I went to the Renaissance.

ROOMS:
The rooms are great. I got a standard and it has a fridge that looks like drawers and the standard bathroom. It's fine. It was clean. I got the Gallifrey rate when I came which was $120/night but if you don't use their rate, you can get the room for $209/night. Parking is $13/day if you're with Gallifrey One. Not bad.
The best part about staying in this hotel is that you see Whovians walking around and it's easy to get to the parties and convention.

CONVENTION AREA:
So many rooms, but their air conditioning cannot handle the amount of people going to this event. It was always hot in every room - except panel A area. It's not Gallifrey's fault, it's the facilities. You know you are going to get over 4000 people, turn up the air. We have people in costumes! We are going to get hot!

CON SUITE:
Nice suites!

SERVICE:
Excellent service. I've had to ask a lot of questions to the staff and they were so kind and patient. They were even interested in our costumes!

OVERALL:
Great if you are attending LOSCON and GALLIFREY ONE.

18/02/15 | Link | Rating: 4.0
177. Rob B.
It's huge and that has its' ups and downs. Most disappointing is the lounge. No honor bar and the prices and portion make it no value to valued Marriott regulars. The gym is perfect and the pool is quite nice. The manager at the sports bar gave me an education in California IPA with several mirco drafts to understand the pours. THANKS!

07/05/15 | Link | Rating: 4.0
178. Stephanie T.
I wanted to update my review.
I had a claims rep from Marriott Corporate contact me to make an initial claim regarding my bug bites from my stay. It has been over a month and I still have not heard back from her, or anyone from Marriott, for that matter.
Since I booked through Princess Cruise line, they scheduled us to stay here the night before my cruise and the night after porting from my cruise, back in LAX. After my initial incident with the Marriott, that I yelped about, I went to the customer service desk at Princess, on board, and asked if there was any way I could switch hotels, due to my experience. Unfortunately, since I had already bought and confirmed the package a few months prior, they said I was unable to change my hotels, so I would have to stay at the Marriott again when I ported back. When I arrived back at the Marriott after my cruise, I was kind of reluctant to talk to the staff because of how rude they were last time. When I got to my room, I had to ask room service to bring me another bed sheet because the bed sheet I had, had a weird crusty brown stain on it. Not only that, it didn't look as though they cleaned the room thoroughly, since I found a 'complaint card' filled out by the person who had just stayed in the same room before me. The bathroom was filthy and the ceiling next to the dusty mildew vent, looked like someone propped it out and couldn't get it back in. There was also a wad of colorful hair collected in the hair dryer from all the woman/men that the hair dryer had attacked before me. At this point, I didn't expect much from this Marriott and I was not going to complain again about my stay, since they were so rude the first time. However, I did have to call to the front desk since it sounded like the room upstairs was being vacuumed and there was a loud consistent banging noise, and I asked them to kindly make sure the noise ceased since it was almost 12am, and I had to catch an early flight the next morning. After about 20 mins, I heard a knocking upstairs and someone I guess a rep had to tell them to quiet down, but it didn't help much.

30/03/15 | Link | Rating: 1.0
179. Melissa R.
I recently stayed here for one night. when I was in a pinch for a hotel.   The price is pretty good in comparison to others near LAX.  But The online pictures made it  seem nicer than what it was.  Its a dated hotel with older  decor in the rooms. The beds are still comfortable though which is why I like staying at a Marriott.  I had a quiet evening and a decent night sleep so that was good.  

There are a few restaurants in the hotel. which is nice.  I really wanted In and Out Burger which is one mile away from the hotel but their shuttle wouldn't take me there. So I was bummed about that.  I ordered a burger from the casual restaurant/bar in the hotel and it was pretty good. I was able to grab breakfast from the coffee shop in the hotel which was also convenient. If I had to stay here again I would but I may consider another near by hotel that is a little newer.

12/04/15 | Link | Rating: 3.0
180. Nick K.
I generously give one star since the physical building looks nice. If you look at my other reviews, I tend to be on the understanding and generous side.

The customer service here is so bad that I cannot give them the same credit. The staff do the minimum for customers. Valets nowhere to be found. No bellman helps you. The check in process is long. Customer service is cold.

I tried calling the front desk from the room. Waiting 10 minutes without a response. Then called again. Same thing. Oh well.

Dare you ask for a manager. First you will be told that they are not here. Finally a 'manager' comes by and is equally unhelpful. I was told the general manager was not available.

I would put names (like Ian) but I am not sure it matters. The service is lukewarm across the board. This is far from what the Marriott brand stood for.

18/04/15 | Link | Rating: 1.0
181. Charlotte F.
Was here January 4th-9th.  Hosted entrance auditions for prospective drama students.  Coming from Syracuse New York and organizing this event long distance is very tedious and nerve-wracking. The events coordinator Traci was amazing to work with and very helpful so there was no real stress.  We had overnight rooms here as well as our event space, the rooms where super clean and comfortable.  Some of the furnishings may be out of date, but I think the retro style can add charm.  

Everyone we dealt with from check in to leaving treated us with an amazing professional courtesy to make sure our stay was going well.

We look forward to working with this venue again next year!

24/02/15 | Link | Rating: 5.0