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Luxe Sunset Boulevard Hotel in Los Angeles, CA

Luxe Sunset Boulevard Hotel in Los Angeles, CA

Specialties

Luxe Sunset Boulevard Hotel is an urban retreat located on seven acres of lush, pristine property perfectly perched at the intersection of Brentwood and Bel Air. Convenient to Los Angeles International Airport, and some of the most prestigious sites in Los Angeles, including The Getty Center, Santa Monica Beach, UCLA, Skirball Cultural Center, Riviera Country Club, and Pacific Palisades, Luxe Sunset Boulevard Hotel offers an urban oasis in the middle of one of the nation's largest cities.

This chic boutique Bel Air Brentwood hotel offers stylish and supremely comfortable personalized care and service in a modern California environment. Whether your visit is for business or pleasure, Luxe Sunset Boulevard Hotel is the perfect place to enjoy the highest level of personalized attention. Welcome home to the Luxe.

 

Company Info:

Rating: 3.14

Address: 11461 Sunset Blvd, Los Angeles, CA, 90049
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (130):

1. Rebecca C.
On a recent trip to LA, I came across this hotel on Priceline.com .  They had a special rate of $120.00 per night.  I thought that since rooms were normally $250+ that this was a sweet deal and jumped at the opportunity to stay here while on vacation.  The location was super sweet.  It was right off the 101 and only took about 20 minutes to get from LAX to the property.  The property was nestled in between Brentwood & Bel Aire and only 6 miles from West Hollywood.The website was warm, friendly, & inviting.  So... great location, nice staff, however, I've had better $85 per night stays at Hilton hotels.  The walls here were paper thin. We could easily hear, what I can only assume t o be a marching band in the room overhead, and they bilked us, $25 a night for parking, when they clearly had more than enough space on thier 7 acre property.  Pool was nice, resteraunt was ok but not great, - waaayyyy over priced, and the housekeeping staff woke us up every morning before 7:00am, by 'accident'.   I won't complain about the $120 a night rate, but I felt that $99 per night would have made thisexperience great.  At $120 is was mediocre at best.

17/06/09 | Link | Rating: 3.0
2. Wendy A.
If you want "Bel Air" service, don't go here.

Because the Luxe Hotel had a patio, we decided to make a reservation for Father's Day brunch there. It was also reasonably priced at $35pp.

When we arrived on Father's Day, the hostess asked us to sit in the waiting area while they got our table ready. A half hour later, after no word from the hostess, I found her and she told me that they could make a table for us inside. I asked her what the point of making the reservation was since we came here to eat on the patio.

After quickly setting up a TINY table outside for us, we visited the buffet line only to find the buffet practically empty. The shrimp was out of cocktail sauce, the bagels were out of cream cheese and the fruit was nothing more than an empty grape vine.  I began to think that instead of $35 being a deal we were actually robbed.

After picking through the remains of the buffet, we didn't see a server for the rest of the meal. We had to hunt down someone twice to remove our dirty dishes from the table.

I guess outstanding food could have somewhat compensated for the serious lack of service, but unfortunately that was not the case.

Save your money and go elsewhere!! I wish I had read a review like this before I chose to go.

22/06/09 | Link | Rating: 1.0
3. Laurel W.
I found this hotel when I was browsing for places to stay on hotels.com . I looked through the photos, and took note of the address, and thought it might be a pretty swank place to stay. I couldn't wait to come back to Indiana and tell my friends and family that I stayed somewhere on Rodeo Drive, and thus achieving somewhat of a "baller" type status. (Lol). When I arrived at the hotel, I noticed the nice restaurant near the lobby and other somewhat ornate decorations. I appreciated the security of the place (you had to have a room key in order to operate the elevator), and it was right in the heart of Rodeo Drive, a stones throw away from Christian DIor, Juicy Couture, and Bulgari. The service was, so-so. I had originally booked a room with two double beds, and ended up with a room with a queen sized bed, and a cot for my friend. The TV didn't work, all of the channels were fuzzy. My friend told me to go down to the lobby and demand that they fix it, because "if you're paying to stay on Rodeo Drive, they treat you like royalty." The man at the front desk scoffed and asked me if I had turned the TV on. Lame. This definitely wasn't the worst hotel I've ever stayed it, but it was not the best either. For the price I paid to stay here, I probably could have gotten a really nice room at the Hotel Roosevelt or Mondrian. It was a nice experience for my first stay in Beverly Hills, but I don't think I will be coming back.

24/06/10 | Link | Rating: 3.0
4. Aaron T.
Review of the restaurant, not the hotel.  Nice quiet spot for lunch - the prices are reasonable and the atmosphere is quiet but casual.  Nice options of salads or sandwiches or burgers etc.  When the weather is accommodating it is nice to sit outside.  I had the burger on my most recent visit and was pleased - the Father's Office burger this is not, but its a pleasant environment with no rush and easy valet parking.  Great spot to catch up with someone over lunch.  The food is good but it doesn't make it a destination spot for the cuisine.

11/01/09 | Link | Rating: 4.0
5. winnie r.
Went there a couple of times for dinner in the last 3 months. As much I love breakfast at the Luxe, that is how much I loathed dinner. The menu is pretentiously French. Hello, is there a way to get a simple chicken dish instead of one drowning in morels? The steak tasted old and was overcooked. Fries were limp. Crabcake appetizer was decent, but I suspect I was eating that faux crab and not real crab. Very tired and boring evening ambience. This restaurant needs a dinner makeover. As I said, breakfast is great, lunch is terrific. Is it possible that the chef only works dinner? Who ever is in charge of the dinner kitchen is a disaster. Restaurant is downright depressing at night. Too bad, because the outdoor area is so pleasant.

14/07/08 | Link | Rating: 1.0
6. Heather R.
The rooms are beautiful. However they could do a better job with upkeep of the hallways / corridors in the second building up the hill. Nonetheless it is nicely tucked away off of Sunset.

24/10/10 | Link | Rating: 3.0
7. Muddy K.
I can't recommend Luxe.  I start with it's positive aspects though first....

Positives:
-Great aesthetics
-Lovely, spacious rooms
-The hotel grounds are nicely maintained
-Hotel staff was very friendly and professional

Negatives:
-The Luxe consists on two buildings with very poor access between the two buildings.  The main building includes some rooms and the restaurant and bar.  But the second building feels like a dorm and requires a walk up/down a paved private road or a golf car ride to obtain access.  This second building provides access to the pool, spa and gym but no other services (although they do have room service).  If you're wearing heels and want to walk to the bar or restaurant from your room, forget it.
-When you check in at the hotel, you have to go to the first building.  Don't bring your bags in though because you don't know which building you're staying at until you check in.
-The bar closes at 11pm (during the week).  There are no other restaurants and bars within walking distance.
-Valet parking is $24, which is very expensive considering that the hotel isn't in the city (where parking is usually limited)
-I had to request my receipts for room service 4x before I finally received them.

12/11/09 | Link | Rating: 2.0
8. Georgia P.
This place was a nice place and very clean.  The staff was friendly and the suite we stayed in was nice.  I expected a little more extras with a hotel of this caliber.  The rooms seemed a little older than I would have liked.  We stayed in the wing that was detached from the main hotel so we did not get to walk around the grounds and explore.  The pool was beautiful. Nice but not impressive.

18/10/09 | Link | Rating: 4.0
9. Jan L.
I must preface my review by saying that I only dined here, I did not stay in the rooms, but I did have a tour of the property.  I must have driven past this place for eons and never even knew it existed until recently.  I had the best filet mignon I've had in a very long time while sitting in the lounge.  The decor is very masculine to my taste, but I love the outdoor spaces - would be great for a party.  I especially loved the area around the pool on the upper level with its view to The Getty beyond.  I would recommend that area for someone planning a wedding.  Very cool.  The rooms are very spacious compared to most hotels in the area (and I know this because I do recruiting for a living and have toured many of the local hotels).  Edgy decor, huge modern bathrooms and very quiet given how close it was to the 405.  I'd stay there.  And the price is very good.

24/06/09 | Link | Rating: 3.0
10. Monika M.
3.5, really.

The Luxe is one of the most beautiful hotels I have ever been in. It's so calming with it's crate and barrel taupes, creams, and greys. Truly gorgeous. I've only stayed in the executive suites, but they are wonderful. They could honestly be the biggest hotel rooms I've ever seen. Throw a kitchen along one wall and this could be a great studio. Beautiful bathrooms.

The restaurant is actually pretty darn good, too. I particularly like the salmon salad.

I give it a low score because I've now organized three small conference meetings at the luxe, and even after working constantly with the events team, they find a way to mess it up each time. I don't mean little mess ups like not having coffee in the room or something, I mean major mess-ups like not having our room ready at noon when it was guaranteed at 11. Or only having one room for us when we reserved two. Craziness.

The front desk folk are always wonderful, even when they're dealing with the mess-ups.

The bartender at night always has this great smile that is totally contagious.

The chocolate massage was fun - and the therapist was really passionate about what he does.

The pool is nice, and I love the phone with the room service menu and the gigantic patio that would be perfect for a party.

I just can't get over the constant mess-ups. Really.

The manager came to talk to me when they had us booked in the wrong type of meeting room, and he was very nice, but when I mentioned to him that I was a little frustrated because of the continued mistakes, he didn't do anything. I thought maybe he'd at least offer everyone in my meeting (a whopping four people) a glass of wine or something. But no. And that's why they get knocked. He had a chance to make it up to me, and didn't take it.

03/04/08 | Link | Rating: 3.0
11. Grace T.
did you ever watch 6 feet under? well, then do you remember the episode where david and keith go to this weekend getaway and enjoy mexican food and QT together? well, the POOL in that episode is the luxe hotel sunset blvd bel-air pool!

unfortunately, for the bf and i, the pool is NOT heated in the winter months and so we "enjoyed" a rather cold...er, okay FREEZING... dip in the pool...

nonetheless, the overall stay was luxurious and awesome...the bf splurged and we got an ungraded suite and the amenities, space of the room (bathroom had dual sinks, huge tub, and a shower), and staff services were all up to and beyond par! also, the hotel was surprisingly quiet considering its close proximity to the 405 freeway...which actually was great too because it was easy to get around LA (from the hotel).

i'm surprised at the other reviews, but overall, it was great for us!

09/10/09 | Link | Rating: 4.0
12. Sarah M.
THIS HOTEL IS HORRIBLE. it is located off the smelly, smoggy freeway. The staff is PRETENTIOUS and SLOW. The place was practically vacant when we got there, yet they shoved us all the way at the end of a hallway with no balcony at all. Our room was missing several of the amenities that were supposed to be included. We called to have these things fixed and it took them a GRAND TOTAL of AN HOUR to bring them to us. The sheets were starched to the point of a paper-like consistency. Everything was gray; the rooms, the exterior, the service, the experience. On top of all of this, just when we thought we were through with the Luxe Hotel forever, we remembered we left a precious heirloom on our nightstand ( a silver Virgin Mary pendant). When we called to have it retrieved, they said that the maid had not found our pendant, but found our $20 nokia phone we had left right next to it. Then asked for a credit card # to bill us to send us the phone.
There are lots of classy hotels in L.A. and Beverley Hills. THIS IS NOT ONE OF THEM.
All this for the low low price of only over $350 a night.

16/02/11 | Link | Rating: 1.0
13. J K.
I'll just ramble my thoughts about Luxe after staying here 7 nights:  Free and reliable wireless internet.  Mostly nice staff, some inattentive staff.  Nice outside restaurant -- the food wasn't totally awesome but it was worth the money.  It's far from all the places I wanted to go: about a half-hour cab ride to West Hollywood, 40 minutes from Little Tokyo, etc.  We messed up our reservation and they changed it for us at the last moment.  The mandatory valet is a little annoying.  The pool is pleasant and not crowded.  The walls are thin but I'm not shy so I didn't care.  Our toilet was askew -- yes, the toilet was at about 95 degrees from the wall, rather than 90 degrees.  (Did that make me go number two askew?  That rhymes.)  We got a deal for $150 a night (I think) so it was a good value.  Nice balconies overlooking the foliage and The Getty.  The maid service was perfect.  All of the expected hotel items (lotion, shampoo, etc.) were refreshed every day.  Noon check out.  Expensive parking.  An overall pleasant hotel.

03/04/10 | Link | Rating: 4.0
14. Jeff L.
I attended a beautiful Bat Mitzvah here. The room decor was magnificent and it was a great event. If you are having an event, I would suggest looking here. I have no idea about the rooms though.

15/03/12 | Link | Rating: 4.0
15. mel m.
The hotel is beautiful. Free internet. The staff is friendly. But rediculously slow. I was rather annoyed when we got to the hotel around 10 pm, there were a few employees hanging around, no other guests, and yet we still had to cram all of the luggage into the miniature sized elevator and lug it down the hall ourselves. The next morning we went down for breakfast. I had the continental breakfast. It was awful. I couldn't even tell what kind of muffin it was supposed to be. It was dry and flavorless. I moved onto the danish. The pear on it was disgusting. I nearly gagged. I took the pear off and it was edible. Finally moved on to the croissant thinking i'd saved the best for last. Wrong. It was hard as rock. Chewing it was kind of like the gummy bears I'm currently snacking on. I tried to share my aunt's fruit salad with her. But even after we tossed aside all of the moldy berries it was still mostly unedible because of how unripe everything that wasn't spoiled was. My aunt's water glass was brough with nice fresh lipstick stains. ew. The coffee was good though. And i liked that they brough the cream in it's own pitcher instead of the usual annoying little half anf half cups that i have to open 5 of for a single cup of coffee.
House keeping staff is horribly lazy. my aunt and me had both left out water glasses out. Instead of leaving us fresh glasses they'd lefft those little paper cup covers on them and left them sitting out with the water still in them. I'm not sure whether this hotel just doesn't provide it's guests with shampoo (they leave conditioner, body wash, hand soap, and a shower cap) or if the house keepers are just too incompetent to leave shampoo.
It was finally time to go. We called for them to send someone up to help us. Nearly 15 minutes later we got tired of waiting and decided just to drag our stuff out ourselves again.
This looks like such a classy hotel. the front desk staff was so friendly. There's an expectation of excellence that they just fail to meet.

13/09/09 | Link | Rating: 2.0
16. Vee B.
This review is about the Spa and mainly the customer service level - or LACK of it - at the Luxe Hotel. Sorry it's so long, but the service was that ridiculous.

Spa day? DON'T EVEN THINK ABOUT IT.

For my best friend's birthday we wanted to have a nice, relaxing pool and spa action. After lots of online research I came across the Luxe Hotel website, which boasted a "BFF Spa Package" from 10am-6pm that included a pool cabana, 60 minute massages, full access to the spa, $50 lunch credit at the restaurant and free parking for $300. Sounds great right? WRONG.

1 - When I called the hotel spa to book the BFF SPA package, they had absolutely no idea what I was talking about. They booked massage times for me, but they said I would have to call the front desk if I wanted to book a package, especially since they never heard of it. They did not transfer me to the front desk.
2 - I call the front desk and it took 8 MINUTES for someone to get the phone. When someone finally answered, they too had no idea what I was talking about. They also said they were central bookings and that I had to speak to the front desk. They actually transferred me.
3 - When I got to the "real" front desk, this person too had no idea about  it too - which is all on their website and google searching - and said they had to call the front desk manager (who was off and at home) to find out about it and call me back. RIDICULOUS. All this took almost 20 minutes, just in phone calls.

4 - Finally I get a callback....at 11 pm. The person was able to confirm the spa package (DUH) and book me.

5 - Arrive at the hotel. Front desk attendant was one of the only people who knew about the package. He checked us in, and got my credit card and ID info.

6 - Get to the pool. There was no attendant or staff there. We chose a cabana and settled in. Called the bar to order Mimosa's which was incredibly challenging and took 30 minutes to get. LAME. This was the only time I saw an employee at the pool.

7 - Pool is also used for kids swimming lessons (?random?). Had to tolerate crying children for most of the day.

8 - Massage time came about 12 noon and they were fabulous. The only good part of the experience.

9 - The "spa" consists of massage rooms, a port-a-potty size sauna and a nail station. THAT'S IT. No steam, no locker room, no showers, no hair/make-up stations, no dressing rooms - NOTHING. Can you even call that a spa? They don't even have a bathroom (its located on the 2nd floor, where rooms are).

10 - After massages we had lunch. I had the nicoise salad, which was great. My best friend had the spinach and "prawn" salad, which consisted of 6 baby shrimp and ONE prawn. But aside from this it was tasty.

11 - After lunch my best friend had a second massage (90 min. hot stones) and I went to the pool. More kids, more swim teachers, more crying kids.

12 - While at the pool my best friend comes and is upset. She said that while she was being massaged a guy Brian from the front desk called the spa, and the attendant said she need to go there immediately...but first she HAD to pay them for the service. Understandable. She said that I was paying for it and she needed to get me. They were very apprehensive of letting her go (as if we were going to "spa and run"?) but eventually realized they weren't getting paid otherwise. I go and pay for the massage.

13 - At this point both of us are annoyed and over it. We pack up and see t this Brian person at the desk. I ask him what was so urgent and he said they didn't have my credit card info. This is obviously important for the hotel, so why wouldn't Brian come to the spa and take care of this (even thought at check-in I gave them my card and ID).

14 - I then tell Brian about my experience that day and ask to speak to a manager.

15 - Manager comes out, who turns out to be one of two ASSISTANT managers. WHACK. I tell him about my day and apologizes and says he is going to "investigate" the matter and call me later. he gives me his card. We get out of that God-forsaken place.

16 - Next day comes and goes with no phone call from the assistant front desk manager. The day after that I call the hotel to follow up. I speak to ANOTHER office manager, who happens to be the person that was called on her day off being asked about the spa package. She remembers me and I tell her everything. She apologizes and gives me her info along with the actual MANAGER's info. She says she will have the manager call me back the next day (he was off).

17 - FINALLY! The manager calls me. I explain it to him once again. He apologizes and offers to comp me the lunch we had, which was part of the package. NOT OK. I tell him the restaurant was OK and it was the spa & pool that was lame. He offered me a 25% credit to my Amex for the inconvenience. I accept and give him a common sense suggestion - communicate hotel services to your employees. ESPECIALLY the spa staff if you're offering a SPA package. DUH!!!

23/07/10 | Link | Rating: 1.0
17. Spur T.
A really nice hotel, and we were even upgraded which made us happy.  Because I'm a dog I was stuck in their upper "spa building" and I don't think it is as nice as the main hotel.  The staff was super friendly and all in all our room was really smokin' nice.  Room service was a real treat and was very, very good.  My human ate most of it leaving me only a few bites, but I was happy she shared some of the filet mignon with me.  The only reason I am docking a star is that the hotel is loud at night.  The walls are very thin and you can hear everyone in the hall all night long.  Human even had to call security at one point.

28/05/11 | Link | Rating: 4.0
18. Natalie d.
Just stayed here over the weekend. The hotel staff is
GENUINELY nice, helpful, accommodating...has to be one of the best staff of all my hotel stays, from the front desk, housekeeping, restaurant service and valet. They all seem happy to be there.

The rooms are what they look like online and so is the pool. Aesthetically beautiful.

Conveniently located by the freeway.

I know it's an updated hotel, but they did a beautiful job ( i can only imagine what it looked like before) Yes you can hear through the walls, so maybe Mr Harkham, you can invest in a little bit of foam insulation so people sleeping can't hear us chatting.

11/07/11 | Link | Rating: 5.0
19. Krosscam C.
Not sure why the negative reviews. One of the nicest rooms I have stayed in while in LA. Big and nice. Can't complain about one thing so far. Price is right also. Location may be a concern for some who do not want to drive to the hot spots downtown. 20 min with traffic. No big deal for me. Fun, sightseeing drive anyway. I would recommend all to give this a try.

12/07/11 | Link | Rating: 5.0
20. Katia S.
What was I thinking going there for a friday night diner :((( ? The waiter was incredibly nice but the quality of their food in their restaurant is a real joke !!! We ordered 2 salads nothing specials and one of the dressing was weird and 2 entrees , send back one on the fish which was soaking in water and at the same time oily kind of weird combo and the second dish of ahi tuna which was supposed to be seared was totally raw . The presentation of the plate is just a nightmare. Was a big disappointment I thought I was going to enjoy that place because their chef is French , unfortunatly not ! What a shame for such a nice hotel .

08/05/10 | Link | Rating: 1.0
21. Jack R.
This is a solid 3 star hotel. We checked on on a Friday afternoon... Both the valet & the desk were friendly and very accommodating.. We were up at the "spa" building. The pool & grounds were sublime. The room, at first blush, was perfect. Huge, great bathroom with roman tub and separate shower.. and a view of the pool and the Getty on top of the hill. Then we heard it.. the tv in the next room...the walls are paper thin..you can hear people breathing in the next room (ok snoring, but that counts as breathing)I could not believe just how much you could hear..like an old NY tenement . The dining room was well equipped, and well staffed. Everyone was great, the food was on the high side of what you would expect in a hotel.. very pricey ($150 for dinner for 2 with a single cocktail)..
If the rooms offered more privacy (thicker walls) we would make this a regular retreat but, its too wierd with the noise..

11/04/11 | Link | Rating: 3.0
22. Pam H.
As a local, I've driven by this hotel many times and  the exterior has a certain sense of elegance about it that made me want to one day try it out. To me, a close-by weekend getaway is almost as good as one to more distant locales in terms of feeling rejuvenated, so the Luxe was on my list to explore. The final motivation to stay there was an advertisement about a "doggy and me spa weekend" package. Cute! I  thought this would be fun because I would not have to leave my dog in the kennel while away.

Upon arrival, there was no "doggy and me spa" package and virtually zero regret from the front desk...more of an "oh well" attitude. No special treatment, no doggy treats or blanket....I did get a water dish upon request. That's it.

Service was adequate, but this was not a luxury experience. The room where I got my facial was claustrophic. The pool was unavailable because of a private party.

The room was spacious and pleasant and my filet mignon from room service very good. But, why create an interesting weekend package you are not going to deliver and then be dismissive when a complaint  (politely delivered) is made about it?

The lack of concern about this seemingly trivial matter was actually quite irritating and I will neither recommend or return to the Luxe again.

19/12/09 | Link | Rating: 3.0
23. David B.
Don't waste your time or your money staying here. I recently stayed there and everything was a DISASTER. Where do I start?

1) When I asked the valet for a ticket, I was told "I gave you one yesterday". I told the guy that was impossible since it was my first time at the hotel. I finally asked the guy if this was a joke and then he said that he had mixed me up with someone else.

2) The acutal check-in/taking of my credit card was quick.  However, getting to my room was a nightmare. I was sent to a room where there was a rag and large commercial fan on the floor. I called the front desk and an employee came to the room. She stated "not again, this happened yesterday". She said I couldn't stay in the room because the carpet was wet. It took 20 minutes back and forth with the front desk to finally get transferred to another room. First, I was told someone was bringing me new keys. Then I was told, to go down and get the keys. Then someone called back and said they were coming up. Each time it was a different person. Talk about a lack of communication. Finally, someone came up with new keys but he was dumb enough to ask "so what's wrong with this room. I opened the door wide open and he said "oh"....

3) Room service is overpriced and BLAND. Also the hotel does not list the room service charges and service charge prices. I travel for business and pleasure frequently and this is the first time I have never seen this information published.

The server forgot my receipt. He said that he would be right back. Of course, he never came back. I had to call the front desk in order to get a receipt for my expenses.

4) My blow dryer was broken!

5) I went downstairs for a conference. They had switched the room location. I asked a guy if he knew where my meeting was being held and said yes and pointed me in the WRONG direction.

6) I explained all of the issues with my stay with the director of guest services.  I was so frustrated that I thought someone should know. He comp'd my room charge which wasn't my intent since I was traveling on business. I simply wanted someone to know all the headaches that I had to deal with during my stay. He also granted me late checkout. Interestingly enough, he didn't communicate this to anyone or put notes in the system.

First, the front desk called me and asked when I was planning to checkout of my room since no notes were in the system for late checkout. Second, when I checked out of my room, the charges were still on the bill and they had to track the director down. Third, the director kept apologizing and promised that he would send me an email detailing our conversation and providing me with his contact information in case I need anything in the future. It's been five days and no email.

Granted the rooms are spacious but this place is not worth the headache or the price. Internet connection is awful.  The spa and gym aren't even located in the same building. They take you there in a golf cart. Food is bland.  Take my advice and stay away!  There are so many places to stay in LA, don't waste your money here.  I left with a headache!  Customer service is not a priority.

14/03/10 | Link | Rating: 1.0
24. Brad W.
Nestled Hillside in Bel Air just on the 405 offers privacy, bouquet elegance with impeccable service. Affordable and convenient we love LosAngeles for business and recreation. This was our first visit to this property and we plan to return. Pretty much says it all. Brad San Clemente

09/09/12 | Link | Rating: 5.0
25. Sara H.
The Luxe has a  beautiful hotel bar and patio!  Great for brunch.

06/03/11 | Link | Rating: 5.0
26. Aimee G.
I really expected so much better during my recent stay for a wedding.

First, let's talk service. Luxe really needs to invest in their customer service and staffing.  I don't want to call anyone out in particular but some of the front desk personnel need to be trained in professionalism.  If the reception area is the first impression of a hotel, than call me unimpressed. During a hugely booked June weekend with a multitude of weddings and events, the hotel was seriously understaffed. Service at the restaurant, bar, and pool (which is not easy to get to) was very slow and, in some cases, unfriendly.

The food was completely average, bordering on just plain bad. We all know how you get outrageously charged at hotels for food, but I don't mind so much when the food is good.  At the wedding itself, the entrees were decent but the appetizers were a big miss. The service was also seriously lacking at the reception when we received our entrees but no wine! We had to ask the waiter for wine, and for wine glasses for that matter.  Good for the bride and groom, I guess, since we didn't drink as much as we could have!

Also, I found the hotel itself to be drab, dull, and somewhat depressing. I get the aesthetic concept they were trying to achieve, but I found it to be too simple and minimalistic. The acoustics were also just awful since you could hear everything. We knew when our neighbors were taking a shower! We could hear TV's (we even had to ask our neighbors to turn down the volume at midnight) and the guests walking down the hallway, drunk and yelling at each other at 3:30 am was just so pleasant to deal with. This is supposed to be a "luxury" hotel, not Motel 6.

On the plus side, the suite was large, spacious, and comfortable.  And, when we asked for a crib, they gave us complimentary baby products which I thought was classy. But, those things won't get me back in the door. And, for the price of $500+ for a suite, I'll be heading to the Four Seasons.

07/07/08 | Link | Rating: 2.0
27. Adam X.
When i'm in LA i regularly stay at the Luxe sunset. Rooms are large, service is outstanding. i see a lot of low reviews here, but honestly, I've only had outstanding experiences here, from reservations, to room service, concierge, and especially the front desk. the staff consistently goes out of their way to make sure i or we are comfortable and have everything we need to make our stay pleasant. it may not be a 5 star, but its at definitely a 4 star and gets 5 in my book.

31/10/10 | Link | Rating: 5.0
28. Scott S.
Reservation was mixed up, we reserved a single with 2 queen beds. Hiked all our shit up to the room and it was one king. With no apology at all we were told to go to the other half of the hotel which is up a hill. So back in the car and up the hill to valet park again and tip again. Got to a room that smelled like cheap perfume and unpacked.

Shower time caused some problems since there weren't any towels stocked so we had to call down for some. Once the showers took place the wall plug in the bathroom didn't work and the ladies had to blow dry their hair on the ground in the room next to the bed. Called maintenance about the socket and they said they'd send someone over, no one came, called again, guy came and didn't know what was wrong but "I have a lot of air conditioners to fix". So we never saw him again, plug never fixed.

Room service food, Cesar salad (soggy lettuce and soft chewy croutons with pre-shredded Parmesan) $13?. Short rib risotto (salty under cooked rice with chewy beef) 18?.
Restaurant food, good wagu beef carpacio, Open faced lobster ravioli (lobster that was cooked earlier that day and tough, over cooked pasta, smothered in a cream sauce topped with the ever present pre-shedded packaged Parmesan) 23? UUGGH paying for crap....
Brunch, eggs Benedict, and I gave them 2 days in a row, two shots to do this right (both times, poached egg cooked through and overly thick holindaise with no tarragon or chervil in it). It's a mess in that kitchen and it was even worse to see the "executive chef" wandering around the place...

House keeping forgot to restock towels again...The air conditioning blew out on an extremely hot day. The TV entertainment system is the worst I've ever encountered.

When I went to check out there were 4 people behind the desk and they said they were to busy to help me. A guests' car had broken down so everyone was trying to get him help and also rent him another Porche. Sales tax, 10% outside tax on the room and on the $24 a day parking fee (a parking fee at a hotel that's got these prices?).

Stay away, this was ridiculous.

15/07/08 | Link | Rating: 1.0
29. Happy L.
Shards of glass in the bathtub,just totally wrong, the fact the staff didn't seem very concerned,particularly the manager way wronger. I understand shit happens but my god I took a bath with this and dredged one of the larger shards out after getting a pretty, meh what's the big deal from the front desk over the phone and took it down when we went to dinner. Manager was still way too busy to even come out and speak to me,WTF,I am sorry but taking a bath with glass is pretty unnerving and so glad I was only scratched. Speaking of scratched,scratch this place off my list. The Luxe Sucks!

19/01/11 | Link | Rating: 2.0
30. A T.
Stayed here and although overall, it's a wonderful place to stay (a 4-star hotel, i'm told) - there were a couple of things that were out of character for such a nice place.

- before going to our room, we ate at the restaurant.  Nothing fancy, just a burger.
Now remember, this place boasts a french executive chef: Olivier Rousselle.

This was UNDENIABLY the DRIEST hamburger i've EVER had.  Bland as cardboard - even though the patty was a nice-sized 1/2 pounder.
Since there was NO lettuce on this burger, i had to use the odd-looking small reddish-cabbage-like garnish to help this thing out.  

Tasted bitter.

No tomato.  No onion.  No mayo. No mustard - dijon or otherwise. No pickle...NOTHING.

The fries though, were great.  Cut about 1/4 the the size of regular fries (LENGTH wise), they're like mini-fries or like long hash-browns on steroids!  Tasted GREAT, though NOT worth $14.

- Later, before going out to a gathering, i found out AFTER taking a shower that there were NO BATH TOWELS in the entire room!

Turns out, we only had 3 hand-towel sized towels.  About 18 x 30 inches, maybe?  
Two of which had already been used by the wife - who NEGLECTED to MENTION anything about this to me (before leaving the room).
I looked and looked in all the cabinets (discovering in the process that the hotel had hidden the mini-refrigerator INSIDE the wall - COOL space-saver idea! )...but NO bath-sized towels for a guy to dry-off with.

Since i wasn't in any position to run down anyone from housekeeping without running the risk of either getting kicked out - or more likely - getting ARRESTED, i just used the last towel as best i could, and left for my event.

(note to self:
swallow your pride and buy a Shamwow for future hotel stays, just in case)

However, to their credit - the rooms ARE quite nice.  the suites are even BETTER.
If you can't tell by their website, their interiors are heavily influenced by WEST ELM.  i noticed many of West Elms' dressers, side tables, shelving and other stuff in the rooms.

Overall, i'm sure this was just a small blip in what is usually a wonderful stay - for normal people.

The Luxe staff is absolutely TOP-NOTCH.  
Professional, friendly and helpful - but NOT snooty like seen/heard/experienced in other quality hotels.   From the valet service to front-desk staff.  Housekeeping to restaurant staff, the people here REALLY make the luxe shine.

Would not hesitate to recommend the LUXE to anyone visiting our city of broken dreams.

02/08/09 | Link | Rating: 4.0
31. Matt R.
It's my understanding that this structure is rehabbed former UCLA student housing, so that provides some explanation for the thin walls. The walls were so thin in our first room that we upgraded to an Executive Suite that did not share a wall with another room. There are 4 such rooms in the hotel, each with a colored theme (ours was green).  Other than that, balcony, TV, and all standard luxury amenities.    

The staff and concierge are very nice and very helpful.   The free shuttle to anywhere within 2 or 3 miles of the hotel is a nice perk, especially after one's been driving all day.  

Location was nice for us, since we'd not been to LA.  We were able to jump on 405 and head to pretty much anywhere, walk to Westwood/UCLA, and take Sunset out to the coast to Malibu.  That being said, we could hear the hum of the highway from our balcony so well that I made business calls from inside with the sliding door closed.

All in all, a pleasant stay.

24/08/11 | Link | Rating: 3.0
32. Jason G.
Oh Hell-A...I loathe you and your concrete, strip-mall existence but I was forced to see you for Rainbow's wedding.  Do you remember my buddy Rainbow?  If not, see my review on the Desert Lake Shooting Club and Treasure Island to get acquainted.

The Luxe made my stay in Dodgerland better then it would have been otherwise.  Although very SoCal in its decor and attitude, it had a very NorCal feel with it's abundance of trees and plants covering the entire grounds.

The Hollywood "Highlights":
1. Decent price for the area and price
2. Good breakfast at a reasonable price
3. Well decorated
4. Very comfortable bed
5. Free wireless (I did have some connection issues, others did not)
6. Nice bathroom products

The Dodger "Blues":
1. The entire staff was overly pushy about getting tipped for everything
2. Poor maintenance of facilities, i.e. nicks in the paint, loose handles, etc.
3. Pillows were too full and fluffy
4. Too small a television for the size of the room and viewing distances
5. Somewhat clueless staff
6. Very poor lighting throughout room and especially in the bathroom

07/05/07 | Link | Rating: 4.0
33. Anastasia A.
I love this hotel. The staff is amazing, the grounds are beautiful and the spa, although a bit small, has a wonderful "menu" and the customer service is 5 stars all the way. Perfect place for a "stay-cation'. AND...the hotel is pet friendly so you can bring your best friends!

12/12/11 | Link | Rating: 5.0
34. Sarah B.
Luxe = Suxe as in Sucks.

Their service was great and the poeple were nice but the rooms were horrible.  Walls were paper thin and when they give you a morning paper, you can hear them hang it on the door.  The door walks you directly in line with the bed so when you sleep, you stare at the door and you can hear everything that goes by-housekeeping, newspaper delivery, passersby, your neighbor's entire conversation clearly word for word.  And you know when they don't show you the rooms in the pictures, there's something wrong.  Notice no bathroom pics?  Oh, and they also have that horrible iHome which you can never figure out how to set.  Work us up at 6 am and they didnt reset the alarm.  Same thing happened to the neighbors vacant room.  Their alarm went off for 1 hour.  Housekeeping never bothered to turn it off.  Another sign of cheap, poor service.

Every room was brown, like all brown.  The bathrooms were poorly laid out and done.  They didn't even think about the details.  You can tell they did everything on the cheap and thought if they paint it brown, no one will see all the crap.  The shower was tiny even though the bathroom could have afforded more space for the teeny tub.  The flat screen TV may have been like 15 inches or something.  Hilarious-and the remote didn't work.

They hid the extra towels under the sink.  Idiots.
Lighting was horrible.
Layout was horrible

Parking is $24/day - hilarious

Continental breakfast - $13 for an english muffin or toast (not even a bagel), coffee and juice.  

Pros:
You can't hear the freeway even though its right next to it.
The balcony was huge, the furniture sucked but it's nice to look out at the trees on the hill.  

Bottom line, it's like a fancy Motel 6.  Not worth the money or your time.  If you plan on sleeping here, make sure they don't deliver your newspaper and wear yourself out before you go to bed so you sleep hard.  

I have a whole Priceline debacle that goes with this I will have to share when I am less pissed.  Give it a month or so.

Hmm, lots of SFers rating this place. Funny.

10/06/09 | Link | Rating: 2.0
35. Jon M.
The first, and most lingering, impression we had of our "Junior Suite" was the overpowering stench of cigarette smoke.  It permeated the room, including the furniture, carpet, and even the walls.  This despite the little "Non-Smoking Room" card on display on the desk.

We mentioned the issue to housekeeping, who tried diligently to help out, to little avail.  They informed management.  We received no apology or compensation.

The room was a good size, with a small sitting area with couch, chairs, and coffee table - the "suite" part of the room.  However the size of the room made the two beds look even smaller - both doubles.  Whatever happened to having Queen sized beds in hotel rooms?  Made the "Luxe" seem more like a discount chain.

The hotel gym was laughable.  They cleared out another "Junior Suite" of the bed and furniture, and dropped in a few aerobics machines, a dumbbell rack, and a few old-style weight machines.  It had the feel, as did most things at the hotel, of having been thrown together on the cheap.

We'll look elsewhere next time we're in the area.

10/11/09 | Link | Rating: 2.0
36. Trung N.
Let me start by saying this review is 2 years in the making. I finally came to terms with my anger and disappointment of this hotel. Before I review this, I just want to say I'm still paying the 10,000 dollars that it cost me to cancel our wedding here. First off, I should've known something was up when the hotel event planner quit  2 weeks after we booked with them. I can go on and on about how unprofessional this 4 star hotel really is. The last straw was when it came time to do our tasting. First off we were greeted by a server. Not the chef, not even the event planner. We didn't  even have a menu of the items we picked out. The menu he gave us was the fax we sent them with the items we wanted with scribbles and writing all over it. No big deal, until the food came out. To make it short  the food is something you would expect from Sizzler. The tuna tartar was hot and tasteless, the steak was cold and tough. It seemed like the food was prepared the night before and it was reheated when we got there. Are you kidding me? 25,000 + for this!! No way can we serve our guest this!!!  So 2 days later and the wife crying endlessly we had to cancel our wedding there. The hotel said they would refund us our deposit of 10,000 dollars if someone else booked an event on that day. The middle of July in the mist of wedding season. Guess what? According to them no one did. I only knew about this because I took time to call them on my wedding day to see if I'm getting back my deposit. No apologies, no updates, no nothing's. Think twice to those planning a wedding here!!!! I really hope someone from the Luxe hotel is reading this. So the silver lining is we had the most beautiful wedding with a beautiful venue ( Cicada, downtown ).

02/09/13 | Link | Rating: 1.0
37. Gesselle C.
It's a beautiful hotel with wonderful food and service. The valet system is a bit weak thus the 3 stars.

05/03/12 | Link | Rating: 3.0
38. Michelle S.
WHAT WERE THEY THINKING... DON'T DO DINELA WHEN you have booked out your entire, indoor dining area to a private event.  Or at least, let the public know, so we will pick a restaurant that is all about the restaurant, and not a sad adjunct to the hotel.

When we arrived, it was almost impossible to find a host/hostess to seat us.  The restaurant was completely booked by a private group so we had a choice of the outdoor eating area that was cold with only 2 of the heaters on, or the bar area.  We picked the bar, and then ordered food that was okay but pricey, not special, and really not worth the hassle of dealing with hotel parking, and then going to a restaurant that is a second thought, and added.... because, well, nice hotels should have a restaurant.  

Our waiter was incredibly nice.  But, when one of my friends got sick and wanted to rest in the lobby to be away from the bar noise, etc., the hotel staff communicated in every way they could that they wanted her to leave, and fast... and even offered to put her into a cab since she was waiting for her ride to finish dinner (!!)

05/02/10 | Link | Rating: 1.0
39. David C.
I was here for a Bar mitzvah that was really nice it was held in the sunset banquet room I believe. There was about 100 people, which included tons of 13year old kids and they're families. The only draw back to this Hotel was the parking, which was definitely not set up to handle a Stampede of people driving from University synagogue about a mile away.

So other than the parking it was a great experience, and the Hotel was gorgeous.

03/02/11 | Link | Rating: 3.0
40. Todd S.
No local love here.  The "A" place across the street recognizes the value of creating goodwill with the local community.  "A" offers discounts, a fantastic happy hour, a sunset champagne sample- all good.  The Luxe has potential, I think they focus on their catering and events, and when you are on property they over charge their patrons with expensive ho hum cocktails.  we found small portions for dinner entrees.  $14 for a well vodka and soda - ridiculous.

08/09/12 | Link | Rating: 1.0
41. Geoffrey M.
It's hard to find a good hotel for kids in LA.  The Luxe turned out to be perfect.  On checking in the room had robes laid out for the kids to go to the pool, and even made sure the robes were appropriately sized for each kid (one 3 and one 7).  The kids' names were spelled out in colorful little letter sponges along the back of the bathtub, and the staff was patient and accommodating, even repeatedly pulling out the golf cart to drive the kids around the hotel and to the pool.  Large rooms, great location, nice pool, elegant decor in the common areas, good food, reasonable rates, easy freeway access.  My only complaint is that the tv in the room was very small and of rather poor quality.  But we didn't spend much time in the room, so it didn't matter much.  I will definitely stay here whenever I'm in LA with kids.

01/08/12 | Link | Rating: 5.0
42. V A.
I attended a bridal shower here and it was very nice. The weather was great and the food was tasty. They valet park for about $6 so bring some cash. Even with all the construction going on near the 405 fwy, it was still relatively easy to find. The waiting staff was very attentive. I may return with some friends, only because it was quite a distant for me living in Gardena.

05/08/12 | Link | Rating: 5.0
43. Joy B.
My friend just had a wedding here, and it was fabulous. The food (chicken and fish) is some of the best wedding food I've had thus far. The Luxe is tucked away south of the 405 freeway (actually, "parking lot" is more appropriate of a term).

It has a very modern, yet simplistic aesthetic - you almost feel like you're stepping into a nice (albeit large) home. It made for a really nice backdrop for wedding photos.

I didn't stay here overnight, but we did have a room for all the bridesmaids to get coiffed and ready for the main event so I got to see what the rooms were like - very boutique - great decor, cushy bed, modern amenities such as a flat screen t.v. on the wall and an ipod dock (unlike SOME hotels...ahem..Venetian!) Her room also had a little nook area with a couch and table, so maybe it was a suite - but if it is a suite then it's a small (but still nice) suite.

The outside patio area, like the rest of the hotel, is very nicely decorated. It's very peaceful with small water elements, greenery, and plenty of seating and umbrella'd tables.

The issue I have is with the quality of service you should expect here. Everyone's entitled to a snafu or two, but in this case it was more than just one occurrence. The bartender was slow, unresponsive, and idiotically gave a little girl sprite with vodka in it. Thankfully, she knew that it smelled funny and she didn't take a swig. I guess he got so mixed up and confused while mixing the adult drinks that he splashed some vodka in her sprite out of reflex. Hmmm. And he barely smiled - I despise people who don't know how to smile, especially when they work in the hospitality industry.

Anyway, from what my friend said, the event coordinators are somewhat unorganized. Thankfully her wedding went off without a hitch, nonetheless. When her centerpieces arrived and she had the bell boy bring them up to her room, they put heavy bags on top of them and crushed/broke one of the vases filled with delicate feathers. He didn't even notice it - her sister had to point it out and rip him a new a-hole.

The other rant I have is that parking is valet only; they literally park your car right in front of the hotel - steps from the entrance. You can seriously walk over to get your car yourself when you leave the hotel faster than the valet guys can drive it up the 5 steps it would take to deliver it to you.

Other than that, it's still nice to look at. If Luxe Hotel was a woman, it'd be a trophy wife- attractive...just not the greatest to talk to or associate with for too long.

24/06/08 | Link | Rating: 3.0
44. Tracey B.
I'm surprised the reviews have been so low for this place. I loved it. The service was top-notch. We got excellent service from the front desk to the restaurant to the pool guy. We had a deal from LivingSocial (otherwise I think this place would be a wee bit too pricey) and were upgraded to an executive suite. And wow! The suite was gorgeous. I just loved the modern, beachy decor. I want their decorator for my house! Showers had high pressure - felt so nice - and the beds were so comfy I slept for 10 hours!

We had breakfast in the restaurant the next day. We got the goat cheese omelet and blueberry pancakes. All fantastic. Apparently, they do a jazz brunch on Sundays. Wish we could have gone - it looked amazing. I believe this place has free evening appetizers and wine. We missed it.

Parking valet was great - fortunately we paid half price with our deal. I could see the $25/day price tag as a huge turn off to some.

The only downside was the lack of nearby restaurants and things to do. I've heard the Luxe in Beverly Hills is better situated for walking around. Though because this location was a little out of the way, the landscape was lush and green. It didn't feel like LA at all. I loved the poolside cabanas.

14/05/11 | Link | Rating: 4.0
45. Sara P.
This review is based solely on the banquet room and catering.

I've been to two events at the Luxe - a wedding in 2008, and a graduation dinner and ceremony a few nights ago.  Both times, the service and food were impeccable. The staff are very well-trained and helpful. The food is good American-style food (I had salmon, a steak, etc), but I can't comment on the price since I'm not sure how much they charge per person.

I really like the banquet area. It is in its own "wing" of the hotel and you have to walk through the lobby and hotel restaurant to get there. It's located next to a large, spacious courtyard with candles, water fountains, and gorgeous landscaping. It really has a nice, isolated, modern feel that makes it seem like you're not in LA anymore. I love the decor - its calm, peaceful, and modern at the same time. Their bathrooms are spacious and clean and well-stocked.  Again, the banquet/event staff are amazing. They go out of their way to make sure you're having a nice time.  They even provided my sister in law with a hotel room to change her baby and to nurse the baby to sleep so she wouldn't have to stay in the courtyard or bathroom to do it.  How nice is that?

Overall, I'd highly recommend this place for anyone looking for a banquet/event space in LA.

16/06/11 | Link | Rating: 4.0
46. Tequila J.
An OK older hotel in need of a face lift. Size of junior suite is nice, a balcony and work area with couch was a plus.

Food was good, had room service one night with heirloom tomato salad and the pumpkin / sweet potato ravioli.

Walls are thin, got to listen to the adjoining room TV and guests all night. Courteous and helpful staff.

24/05/11 | Link | Rating: 3.0
47. Reza B.
This hotel has a great feel in terms of the cleanliness and general order of the staff.  Unfortunately, it looks like a bunker.  Everything is grey.  Why does everything have to be grey?  Can't you throw in a splash of color?  Paint the walls for Moses Sake!  

Overall it's not a bad place to stay while you're in LA.  You're close to the 405 Freeway and you have easy access (relatively and assuming there's no traffic, which, if there is, you are assed out) of West LA, Brentwood, Santa Monica, West Hollywood, and Hollywood.

If you're looking for the LA scene don't stay here, the Luxe is much more about business.  Stay at the Four Seasons, W in Hollywood, Roosevelt, etc...

12/02/11 | Link | Rating: 3.0
48. Megan L.
Luxe is a trendy boutique hotel with a bunch of amenities expected of a luxury resort.  It's conveniently located right off of the 405.  My room in the main building was clean and had a ton of floor space, but the carpets in the rooms and hallways seem a bit old.  All the works are included: free wifi, complimentary glass of wine, hand towel at the front desk, chocolates on your bed, etc.

My only main complaint is that the rooms are not soundproof at all.  I could hear everything going on in the hallway and I could hear the people next door having a conversation.

05/02/11 | Link | Rating: 4.0
49. Cindy K.
Stayed here this weekend for a wedding.  Friday night stayed with my inlaws in an executive suite.  Room was really big with a separate "living room" area with a sofa, coffee table, chairs.  A negative was that the tv faced only the beds so you won't be able to watch tv sitting on the sofa.  Bathroom was huge with separate shower and tub, 2 sinks.  A nice plus with this room was the robes and complimentary slippers.

Saturday night, for my little family of four we got our own Superior room 2 doubles.  Since I was already at the hotel, I called down to front desk around 11:30a on Sat to ask if I can check in to our room.  I could and I was in my Superior room by noon.  Our room was #215 (main bldg).  It had a balcony and our view was a big tree and dirt.  That's it.  Talk about privacy!  Bathroom was small, with one sink and shower/tub combo.  The beds imo was a lot firmer than the one I slept in Friday night (Rm 237). Another negative, no slippers, only robes.

And like everyone else has yelped before me, the walls are SUPER THIN.  I knew my kids were coming back to the room way before they knocked on the door.  If you plan on staying here, bring earplugs!

Also I would've liked that when the bride/groom asked for a room block, that all the guests who reserved under this room block be close to one another with rooms.  Yes we were all on the same floor but not next to each other.  Going from room to room was definitely an exercise for some people!

07/11/11 | Link | Rating: 3.0
50. Kelly C.
Disappointed.  Overly.  I  don't even think 1 star is fit to describe this teardown known as the Luxe Hotel.

We purchased the one-night Living Social voucher, as a splurge.  From check-in, to check-out - it was possibly, the WORST experience I have ever had as a hotel guest.  

Before I launch into details, it it noteworthy to point out that I frequently travel for work and for pleasure - and me and my family stay on average in about 2-5 hotels per MONTH.

So my review is entirely accurate, and based on my stay of over 200+ hotels in a lifetime.

The voucher permitted check-in at 3pm.  This is late, especially for a self-proclaimed 5-star hotel.  When we checked in at 3, they told us they were booked, and check in would be at 5 pm.  

!!!!!@&^&#^!*!

When I complained, a very nice lady came to the desk (after waiting 30 minutes) and immediately bumped me into an available suite.  However, by the time we got into the room, it was alreayd 4 pm, and way too late for swimming, or ANYTHING.

I asked for a crib.  They brought a crib which was not set up.  They left it outside.

There were NO sheets, NO blankets, NO baby products.

When we called, they said, they don't have baby sheets/! WHAT?!  And instructed us to use the one in the closet.

Um
1.  THe closet blanket is FILLED with disgusting odors (smoke) and filthy beyond belief.

2.  The blanket is NOT fit for an infant!  You do NOT wrap infants or toddlers with big smoke-icky blankets.

The bathtub was FILTHY.  And i mean, FILTHY.  When I turned on the water, a comgleration of YELLOW substance found at the rim.  I hope this was just URINE, but it could be worse.

The shower head was broken, the jets were broken.  In addition, there were BUGS floating everywhere on the tub.

The toilet and room in general was completely unvenitlated.  Seriously.  It was only about 70 degrees outside, and the room was about 110 degrees.

HELLO?!  I didn't sign up for Bikram yoga.

The air conditioning was a waste of space.  it does NOT work, and it sounded louder than the 405 freeway blaring out our window.

Which leads me to the setup of the hotel. The hotel is RIGHT NEXT to the 405.  noisy, smoggy, disgusting.  And there are no views, and no walkways.

That is correct - no walkways.  To walk from your room to the lobby, you must go down a blind-spot filled road, with valet cars speeding up and down - dangerous and moronic to a fault.

The final straw that broke the camel's back -- at midnight, our baby girl woke up BURNING up from the 110 degree room.  We called the front desk for a baby thermometer.

The person had NO IDEA what this was.  and then proceeded to say, I don't know, but we will call you back.

NO CALL BACK.

This hotel is beyond ridiculous and low-class.  I will NEVER recommend any people in my life to stay here.  It gives Los Angeles a BAD name.

It pays NO attention to the details of an allegely fine hotel, nor does it cater to families, or inidividuals with good taste.

Also, when I voiced my concerns nicely to the front desk at the end, NO ONE even bothered to call me, or address my concerns.  THEY DID NOT EVEN COMP ME FOR DINNER, OR BREAKFAST.

I will absolutely post this review everywhere.  I will NEVER, EVER EVER stay here again.

06/03/11 | Link | Rating: 1.0
51. Chris S.
A great location for a UCLA visit, and a well-appointed hotel from most measures, but do not allow the front desk to assign you room 339, at the absolute rear of the second building, just inside the door from the parking lot, where the valet crashes his cart through the doorway upon the entry and exit if each visitor, where guests converse feet from your room while awaiting their automobile, and across from the housekeeping closet. Sleep is tough to come by with all the noise. This experience came courtesy of a room "upgrade" offered upon check-in.

18/10/13 | Link | Rating: 2.0
52. Mike C.
This place is alright if you want to stay on Rodeo and go shopping. To get to the entrance you have to drive around the back of the hotel and make sure you on not going to wrong way. The bellman informed me that Beverly Hills PD will give you a citation.

Upon entering the place it looked swank, ala Vegas style. The elevator was a good indication that this place was renovated, but not all the way. Elevator took FOREVER to go up and down... 2 buildings and we did have to change rooms because the toilet has some left over stains on it. Needless to say I had questions about housekeeping. They were nice to upgrade us after we complained. We got a room overlooking Rodeo Drive. Pretty nice to listen to all the loud Ferraris, Lambos driving up and down the street???! I heard the other Luxe is better in a more quiet part of town.

Pros =
-Literally a doorstep away from all the High End shops you want to go to.
-Not that far from Sunset and other clubs nearby

Cons=
-Rooms themselves looked like they had a paint job / modern furnishing
-Still old / room / some have old carpet smell
-No parking ( $$$ / night )
-Rooms dated / some not fully cleaned
-Tight rooms / hallway
-Slow elevators / cramped
-Always something going on downstairs / tight spaces to walk past people
-Noise from the street in the daytime, if you're on the Rodeo side

10/01/12 | Link | Rating: 3.0
53. Veronica K.
went to a Christmas party there last night. The place is beautiful, especially since they have a lot of Christmas decorations. The Valet parking staff were very professional, and the hotel staff themselves were also very courteous. I just loved the decor and the ambiance.

16/12/12 | Link | Rating: 4.0
54. Brenda C.
The hotel has a convenient location off the 405 freeway near Westwood and Brentwood. The parking is a hassle as there are often events there and the valet circle is small and the only option is valet. The restaurant is pleasant.

31/10/13 | Link | Rating: 3.0
55. Linda S.
Convenient to Westside and UCLA. Rooms are large. Service is good. Nice restaurant. There often are events at the hotel and then the valet parking can get crowded but the wait usually is not too bad.

29/09/12 | Link | Rating: 4.0
56. Meredith G.
We stayed here for a romantic one night getaway.  We planned a day with spa services and reservations at dinner.  

The Spa experience was ok.  The facial was by a Russian woman who spent the hour telling me about her divorce to a famous movie producer and her young lovers, meanwhile reminding herself to massage my face and do the treatments.  They set up a couples massage in a suite because the rooms were too small for two tables.  It was kind of a strange set up and the massage was just average.  They showed us a lounge patio area where we could relax but there were construction workers there building the fence door.  I had no where to sit and relax between treatments.  They suggested I go to my room.  I laid down and then there was hammering on the shared wall as they were doing construction to the hotel room.  We did an energy healing session which was the best part but kind of painful.  I would never go back for the Spa or recommend it.

The hotel room was nice, no complaints but nothing special.  We enjoyed it besides the construction next door during the day and morning.  

Dinner was nice but we were the only people in the place for the first hour and there were two other tables seated in the evening.  I took it as romantic at the time but after the food I figured it was because it's nothing to rave about.  The service was fantastic.

If you want to stay somewhere for a boutique hotel experience I would not recommend coming here; go to Shade Hotel or the Viceroy.

13/05/12 | Link | Rating: 3.0
57. Erika E.
I know this is a bit odd, but I am going to review this hotel for the conference services, not the stay.
The amenities for meetings are quite nice, the location is central to the westside and the food service routinely replenished the food and drinks.
The restaurant space is great for those of you who need a spot to meet with clients or prep for a sales meeting.
Give yourself time to wait for valet when picking up your car.

If you are a meeting planner give this place a once over - your guests will most-likely be happy with your selections.

18/05/10 | Link | Rating: 3.0
58. Shaya B.
I came here for a conference around 2 weeks ago so I am unable to rate the hotel rooms themselves however, the conference was nice and the hotel was very accommodating.

It did however take an extremely long time for the valet to find my car so I did have to knock down points because of that.

23/02/12 | Link | Rating: 3.0
59. Rita B.
Best hotel I've been in so far! Great service, great rooms, great restaurant! Its a cute small, posh place. Great landscaping. The rooms and amenities are amazing! Big rooms, nice clean gym, the spa was great! They even have car service that takes you anywhere in a 3 mile radius!

18/04/13 | Link | Rating: 5.0
60. Abdullah A.
I stayed here twice.  Obviously the first time was comfortable enough to make me come back...

The rooms are spacious. The hotel is clean and well kept.  The staff is friendly.  However, I didn't like that the walls are paper-thin, you could hear everything and anyone.  Also wasn't a fan of the location, although in some ways it's conveniently right on the 405, but it's too much of a drive to get to where all the action is.  One more thing, there's no view from the rooms, if you can get over that then this place isn't too bad.

I've never been to the pool or tried to go so not sure what to expect on that..

For this hotel, I really feel like you get what you pay for.

15/07/12 | Link | Rating: 4.0
61. Val M.
Pro's
- reasonably priced hotel if you need to be close to the westside area
- Friendly staff / Good Service
- Free wi-fi
- Welcome package that includes free drink or coffee in the hotel restaurant
- Clean

Con's
- Two different buildings.  One has the restaurant and one has the pool, spa and fitness room. It's inconvenient if you want to go to the restaurant and you are in the second building. However, I will say the front desk staff gave me a choice of which building I wanted to stay in.
- Thin walls
- The hotel was nice and trendy, but it was just OK. It seemed slightly dated. The hotel gives the impression that it is more upscale than it really is. By the end of your stay you realize that it's kinda like new paint on old walls.

08/01/12 | Link | Rating: 3.0
62. Happy T.
Dropping a kid off at UCLA and this was the only available place in the area. After reading various reviews figured we'd just grin and bear it. Turns out this was one of the best hotels we've ever experienced.  

Plus:
Huge room.
Polite people.
Clean.
Non-smoking facility. Massive fine if you smoke. I laid on the floor for a hour or so and no 'ashtray' smell from the carpet.
A bed that felt like a cloud and was stocked with down pillows. (I looked at the tag "Serta Perfect Sleeper Presidential Suite")
High quality fixtures like an awesome shower head.
Various little complementary snacks like cookies and chocolates.

Minus:
They have sound leaks. We could hear people talking all night long.
The ice machine is in the back and the card key reader didn't let me back in.
The flatscreen HDTV was an old 30" model that didn't swing.

We didn't try the food but it smelled and looked good. Valet parking was $25 plus tax.

23/09/12 | Link | Rating: 4.0
63. Luke R.
I have stayed in quite a few hotels over the last few years, but the room I had at the Luxe was the best I've had so far. It was enormous with great decorations.

I stayed in the north building which is near the pool, spa and gym. It was quiet, clean, and beautiful. Who knew that this place was only 10 miles away.

19/06/12 | Link | Rating: 5.0
64. Susan P.
Not Good, When you check in they are wonderful but that's where it ends. Are room was across from a outdoor patio where they hold private events. They told us the music would be over at 9:30, no problem....Wrong, music blasting till after 10:00 (we had an early business meeting)  Next day we come back from working all day, The Room was not made up. For 2 days we tried to get a courtesy car, to no avail , Went  to the bar to order food they said they were to busy in the restaurant , limited food service in the bar. They took away the bar menu. Cheese and bread only  At $250.00 a night (with parking and taxes) this was unacceptable.

17/02/14 | Link | Rating: 2.0
65. Christian B.
I liked this place... Clean an spacious and high end... great for a weekend Staycation if you can find it on sale... I think it might be a bit over priced at its normal rates though...

17/07/13 | Link | Rating: 3.0
66. Ronen K.
This is my 3rd ever review, and the first negative one. If I could give this place 0 stars I would. I'll start by saying that I travel quite often (15-20 hotel stays per year) and this was the worst experience I have ever encountered. Against my better judgment I disregarded the negative reviews and booked a stay here while visiting LA for the National Championship game in January. Some friends asked me where I was staying and I suggested the Luxe. We ended up negotiating a group rate which was a whopping $5 off per night for 10 rooms and asked that the rooms were put in the same building as there is a spa level and a main level. FYI it is not easy to get from one to the other. Well, upon check in we come to find out that the group has been spread between the 2 buildings and there was no guarantee and nothing they could do. Already off to a bad start, and I get to my room and the bathroom is far from clean. The rest of the stay was ok, and without any major highlights until I arrived home. I received a false charge on my statement for $200 for a missing vanity mirror. I called the hotel numerous times and left messages at the accounting department and did not hear back for weeks. Finally, I decided to make a claim with Amex. I heard back from Amex within a week and they said that they could not refund me because the vanity mirror was broken. Interesting that my charge says the mirror was missing and Luxe told Amex that it was broken. Neither is true. The management at Luxe are DISHONEST THIEVES and I urge anyone considering a stay at this hotel to run far away in the other direction.

07/04/14 | Link | Rating: 1.0
67. Denise V.
I found this hotel by reading reviews for the W hotel in Westwood...should've stayed there I think (or at the Beverly Hilton), but for about half the price, listed as a 4* boutique hotel, we were tempted into this place instead.

Paid $200 for a 2 bed room, 1 night weekday stay. When I called 2 weeks prior to request that we get an early check-in, the guy I spoke to "Larry" was very nice...He mentioned that they don't expect to be fully booked and that it should not be an issue to get us a room at noon. Our flight was getting in at 9;30, so he said to call at that time to see if they can get us a room even before noon...

So after the car rental, I called, spoke to "Joshua"..not so nice, very attitudey...He tells me they are booked, and will try to get us a room by '3pm'...we had to be at a Consulate by 3pm, so there was no way that was going to work...He promised to call when a room was available. A call never came...We finally showed up to the hotel at 1pm hoping that in person we can get a room faster...which we did...but even then Joshua gave us an attitude that I didn't care for...

We didn't even get to see the pool area or any other parts of this place really, but it did feel kinda cheapey. It's silly to have valet parking only when the parking lot is right at the front door...please...and they couldn't even find my car in the morning which was annoying...

The room...I definitely got the thin walls that all the other reviewers mentioned...listening to some older couple having sex several times at nite I did not care for...This place is like a $50 hotel room in Vegas, really...clean, but not perfect..couldnt close the curtains all the way, I don't need a 1 inch opening for people to peek into my room through specially when I'm on the ground floor...we also had lights that did not work, both in the room and in the bathroom...annoying..

The bathroom...cobwebs in the corner...shower is not done properly and water flows out all over the floor of the bathroom...

Location...being close to 405, wasn't that bad...didn't get highway noise...but you cannot get back onto 405 from the hotel without having to go make a U -turn..which can suck when there's tons of traffic on Sunset...

I won't be staying here again nor will I recommend it to any of my friends...I'd be embarrassed...I think a plain old Marriott would've been nicer than this place...I dont think I'd call this a boutique hotel...

02/04/12 | Link | Rating: 2.0
68. Amanda H.
I was at the hotel less then 24hours but had a very nice experience. So, this is solely based on a quick stay ( friends wedding in the area).

The valet was awesome, esp. since I forgot something in the car, and had to go get it for me.

Front desk was polite and welcoming.

The bar was cool, and the bartenders were nice.

Room was clean, very roomy, and the bed was comfortable. One issue is that our room in the morning was in direct sun light and it was peaking through the blinds. We were trying to close them and it wasn't working. I suggest you get some blinds for those rooms that close all the way :)

Again, I was there only to get ready for a wedding, and have a place to sleep after wards, and it was a pleasant experience. I would return again, maybe to use their cool dining/bar areas.

15/07/13 | Link | Rating: 4.0
69. Yvonne S.
My companion and I came in for a drink after dinner.  We found a nice spot with a couple of armchairs, but couldn't seem to get any service, even though we were in plain view.  My companion physically got out of his chair and went up to ask for service 4 times.  Finally, when he got annoyed with them, they sent someone over.  I have never experienced such awful service.  I will not be hurrying back.

15/02/14 | Link | Rating: 2.0
70. Mariela D.
The Luxe offers a feeling of seclusion, even though you're a stone's throw from the freeway. It's surrounded by trees and is nestled in a hillside.

The hotel has two buildings. If you are given a room in the back building, you will be more secluded. On the downside, you'll need to call the front desk to send a golf cart up to pick you up unless you don't mind walking down a steep hill to the main hotel.

I opted to stay in the main building. The rooms are a decent size - they have a small work table and armchairs. And the bathrooms are spacious, too.

If you're planning an event, their ballroom and surrounding area is impressive. The gardens outside the ballrooms are modern and neatly manicured, complete with outdoor couches and fire pits. My company had their holiday party there a few years back and it was a stunning event. If I'm ever in LA, I would definitely stay here again.

20/12/10 | Link | Rating: 4.0
71. Bruce S.
Jazz Brunch & Staycation

Luxe Sunset is in a great location right off the freeway at Sunset, but while you're on the property it seems miles away from the hustle bustle. Casual & classy a great hotel nice valets, front desk people & bartenders.
We stayed up the hill by the pool & had a fairly quiet room, however, as others have mentioned, the walls are a bit thin & if people are partying late at night, you'll hear them. Nice pool area for all, great workout room & lovely wooden sauna.
Free wifi & inroom coffee which we expect nowadays.

94.7 THE WAVE SUNDAY BRUNCH
We've been the the Wave Brunch before at other locations & though this one is quite good, it doesn't hold up to the variety & quality of the previous Icugini version. The food is great in quality, good variety, with plenty of champagne, which we had, though our waiter said there was a 2 glass limit, but he kept pouring!!
Great Fish table, Omlette station, breakfast meats, breads & desserts, though we had missed the pasta bar of previous locations.  
On this day good classic (not smooth) jazz by a quartet with a guest singer. Competent players & good volume.  The setting is lovely, lots of sun, shade & indoor seating.
 We had a wonderful time & will be back.

27/08/12 | Link | Rating: 3.0
72. Isy E.
Why-oh-why-oh-why are the walls SO thin in this hotel? I was so nervous to have friends over or watch TV or listen to music or cough.

Anyway, the staff is EXTREMELY nice and accommodating. They have a complementary shuttle that will drive you anywhere within a 3-mile radius. The breakfast was pretty good-- just needed some salt, but otherwise delicious. The decor was pretty nice and calming. I stayed in a suite, which was extremely spacious and fit my getaway needs.

I didn't really indulge in the spa services; I ended up not having time for it, but if the wait staff and the concierge and front desk services are anything by which to judge, I'm sure their spa is great.  

I'd rate the service alone at five-stars, but having to hear doors closing, my neighbours' TVs, people walking around chatting all day and night definitely put a damper on my stay.

25/07/11 | Link | Rating: 3.0
73. Josh S.
Tough call here.  Hotel was in a good location for our weekend in LA.  The room was nice and the service by the staff at the pool was great.  The rest was kind of crappy.  Room service was a bust.  Breakfast took twice as long as advertised and then everything was either burned or nasty.  Neither of the nights we were there did we get turn down service.  Our room wasn't cleaned the first day as of 3pm when we called.  The valet was prompt though with the cars.  Hit or miss.  I would expect more for the loc/cost.

05/08/12 | Link | Rating: 3.0
74. Kari U.
Update:
We contacted the front desk about the noise and they were very helpful in moving us to another room (2nd floor, end of the hall, much quieter). A+ for service! Changed from 2 to 3 stars.

Original review:
We just checked in and so far our experience has been disappointing. The hotel decor is cool and modern, the rooms are a great size (we're in a junior suite). BUT, the walls are paper thin, as others have mentioned. We could hear people walking/talking through the hall all night and upstairs it sounds like kids are jumping in a bouncy house. This went on until midnight last night and started up again at 7am this morning.

We came here for a weekend getaway, but so far it's been an annoying, noisy stay. I've stayed in hotels in numerous cities (including Las Vegas) and at numerous price points. This is by far the noisiest hotel room I've been in.

The hotel looks like the rooms have been renovated in the past few years. They should have put sound insulation at the top of that list!!

29/09/12 | Link | Rating: 3.0
75. Michael V.
Met some friends in the hotel lobby for drinks.  The staff is very nice and the service is amazing. This is a nice Boutique hotel in a great part of town.

28/07/13 | Link | Rating: 5.0
76. K R.
Let me start by saying I am a business traveler who travels to LA every week for work.  I typically stay at the W hotel in Westwood but ended up at the Luxe due to a very busy convention in town.

The Luxe has some major issues.  Whether you are coming for business or pleasure I would strongly think about the items I'm going to note.

The layout of the hotel does present some major inconveniences. It is a trek from the main building to the second building of rooms.  Despite which building you are staying in you are missing something because of the property layout.  They do their best to makeup for this by offering golf cart rides but even those are hard to get at times.  

The second building of rooms doesn't have an elevator. Need I say more?

The pool is beautiful and could be very relaxing but everyday there was a number of children loudly playing.  This property doesn't really say "family friendly" to me but please expect that if you stay here.

I made my way down to the restaurant one evening to get dinner.  The actual restaurant was fairly empty and the patrons/staff seemed overly pretentious.  I opted to sit in the bar area after checking out the restaurant.  There are limited seats at the bar. I opted to sit at a side table and it took a good 15 minutes before anyone approached me about getting a drink/dinner.  The service was very good after that and the food was okay.  Nothing that blew me away.  

I also have to add a comment about the patrons of the bar.  There was a group of men hitting on a female.  I fully understand that this is LA but they completely lived up to the stereotype by inquiring about her plastic surgery, vehicle of choice, and her age.  There was a lot of name dropping and talk of wealth, all of which brought one word to mind....sleazy.

The hotel doesn't have cabs on hand.  If you need one expect a 15-20 minute wait which I thought was kind of odd.  There is no self parking and the valet is very disorganized.

The biggest downside to this hotel is the noise issue.  I know other reviews have mentioned this but do not underestimate how bad it is.  You can hear everything from the rooms on either side.  I went to bed around 11pm and then had to listen to my neighbors having sex after their rowdy entrance about 1am.  YOU CAN HEAR EVERYTHING.  I know there is some noise in all hotels but this is far beyond anything I've experienced in all my traveling.

Lastly, I had left a nice note in plain view next to a lamp in my room asking housekeeping to change the light bulb that went out.  I came back to find the note still there and no new light bulb but the room had been cleaned.  The water pressure for the shower/bathtub was non-existent and the turn down service was a nice touch but by no means makes up for the other inconveniences.

17/06/13 | Link | Rating: 1.0
77. Tatiana S.
We stayed at this hotel last week and it was great.  Because of the grounds, you feel like you are at a resort, not at the 405/Sunset intersection!  The location is great.  The rooms are very nicely decorated.  We were upgraded to a suite, it was really nice.  I did not find the hotel loud at all, as others have posted.  The pool was warm with nice towels, the staff was all so nice.  They have bed turn down service at night - chocolates and water bottles  The best thing is the FREE shuttle - a nice SUV that will take you AND pick you up from locations within 3 miles of the hotel.  We had an event to attend at the Riviera CC and they dropped us up and came back later to collect us.  Upon checkout we were given free bottles of water to take in the car with us.
We will definitely stay here again!!!

11/02/13 | Link | Rating: 5.0
78. Jackie B.
I am an Event Planner, so I have clients that host parties here often. To clarify, I have never been an employee of the Luxe, nor have I ever received money from the Luxe.

Let me start by saying that of all the venues in the L.A. area I work at, this is one of my very favorite. The event staff here is EXCEPTIONAL. I never have a problem finding a captain or a willing hand to help me out. And it is always done with a smile. I've had personal interaction with most of the staff here, from the kitchen to the front desk to the valet, to bartenders, to contracted security. I have never once been disappointed by the attention or assistance that I have been given.

The ballroom transforms as a beautiful canvas. I say this because it is very grey, simplistic and muted which is actually perfect if you want to to add lighting, color and decor. And the courtyard/patio serves as a great cocktail space most of the year.

5 star service all the way. I cannot speak highly enough about this venue for special events and weddings.

24/05/12 | Link | Rating: 5.0
79. Akeyla P.
My dad and I were really pleased with this hotel.  We stayed here for a night when he drove me down to drop me off at the end of Spring Break, to see if it was better than the Holiday Inn, where we usually stay when my family comes to visit.

For roughly the same price as the Holiday Inn, we got a patio with seating (complete with lovely full-wall glass doors), a mini bar, movies on demand (both in theatres and released), a valet service with baggage delivery, an in-room safe, and a few other small niceties that were very pleasant. (Bearing in mind that I'm only listing the amenities that the Holiday Inn does not offer).

The hotel itself is very attractively designed, and features (among other things) a lounge, restaurant, and gift shop.  Really my only criticism is that this hotel doesn't have rooms with two queen beds... They only have rooms with two doubles.

Apart from that, the staff was extremely nice and helpful, and overall this was a relaxing experience.  I think my family will be giving our business to the Luxe from now on.

31/03/13 | Link | Rating: 5.0
80. Michelle H.
I came here for a wedding just last weekend; the location is not necessarily ideal because it is in the midst of the 405 construction area...  I did not have high hopes as we were pulling in because I thought, "ewww... just another LA hotel by the free way... great... noise... dust.... traffic."  I was so wrong!  The hotel itself is a little bit difficult to find because right after you exit the freeway, it is an immediate right turn that seems to be blocked by cones.

Once you drive in, the valet greets you and is super friendly and points you in the direction of your party.  The outer bar area/reception areas are BEAUTIFUL and look spectacular at night with all of the twinkle lights on!  Also, it's cool that the hotel has built in lounge furniture because it makes for plenty of places to sit and still converse with other people (SUPER BOMB because I was wearing 4 inch heels!).  

The main banquet room is super gorgeous!  High ceilings with a really excellent feel/zen.  The wedding I was at utilized uplighting and wowwwweeee... Totally gorge!

The food is good;  I had the steak/halibut combo.  While the steak was juicy and delicious, I felt like the halibut fell a tad bit short... But I didn't come for the fish anyways!  Also, the waitstaff was willing to help with my fiance's dietary restrictions and that is always an A+ in my book.  

All in all, fun hotel... good food... nice wait staff... AMAZING LOCATION FOR A WEDDING!

27/10/11 | Link | Rating: 4.0
81. Lauren Y.
Looks fancy, i have a feeling this place used to be another hotel and they just remodeled it.

i felt like it was a wannabe W. Sure, it looks nice from the outside, but if you look closer - major work done and not the best either.

Our room was spacious for 3.. or 5 people. I slept well, meaning great pillows and mattress. but.. the plug was painted over, the tub faucet was almost falling off, the sliding door handle did fall off.. the remote control for the TV is kinda slow, the room service is kinda slow....

but, its a great place to stay in, near Westwood, but not too far from everything. we got complementary water bottles from the front desk, but the really tiny bottles, and when we asked for more, they gave us only one more. good intentions though..free wifi!

when we called for a taxi for Saturday night, one came in and then drove away. i was like, "Um, isn't that our taxi?" the lady ran like 2 feet to catch the cab and then walked back. we had to wait for another 20 minutes or so for another one to come by... ughh..

but i really don't have anything to complain since the stay was FREE!

thumbs up: comfortable, looks fancy, friendly staff, fragrant lobby area, great location

thumbs down: maintenance... not exactly a lux experience.

03/02/10 | Link | Rating: 3.0
82. A M.
It was a good hotel. Everything was clean, the valet guys were nice and fast. The front desk was incredibly nice. We didn't stay much at the hotel since we were constantly out but parking price was just stupid. They definitely made the Vista suite look and sound a lot seducing over the phone/internet but in reality it was just okay/cool. I mean we were really just paying extra for a jacuzzi that the front desk said was separate from the Bathtub/shower.. Overall we had a nice view, the food was good, the service made you feel nice and appreciated (lol) and it was up to date. Not outrageously crazy amazing but not bad at all either. Btw bring your own water lol..even the Luxe brand water is $8.00 same Smartwater or Fiji (can't recall). But it wasn't a boring hotel. I wouldn't mind staying there inside for a day or two just to get away. It was quiet (we did have a corner Vista suite in the second floor). We overlooked the freeway but beyond that you could see the city. I wished I spent more time going to the spa and restaurants and what not.

About the products: I didn't use them since I'm a complete "bring all my products from home" person, but if bed counts as products it was comfy! But they didn't include something that a normal hotel didn't.

12/05/14 | Link | Rating: 3.0
83. Rita Y.
Mixed feelings about this place.  Valet parking only, they have a garage down the hill and you don't have to wait too long for your car to arrive to the front door.
The lobby, dining and bar areas are really nice and modern looking.  I can't say the same for the rooms.  We did spend one late evening having our free cups of capuccino (which were really good) and a slice of Valhrona cake, $8 in the bar lounge  - this was really delish and I recommend you try it.  The bartender, Dave, is one of the nicest guys in the place.

Front desk staff  - some are nice, some are "snooty" and I don't know why, it's not as if they're working at the Ritz.  A bowl of green apples is at the front desk if you need a snack and when you checkout, they give you a sm bottle of water for the road.  

We stayed in the main building and our room was upstairs. The elevator is so tiny, only 2 skinny persons with carry-ons can get in.  If you weight 500 lbs, that's about all it could hold.  A lot of business types were staying here when we arrived.
The hallways are dimly lit with dark patterned carpeting. OUr room was the same.
It reminded me of an old apt which was eventually converted to a hotel.  There's free coffee/tea for 2 in the room and extra charge if you hit the servie tray for more.
The bathroom could use some upgrade.  Disappointingly, the drain to our tub didn't work properly and while showering, you'd find your feet soaking in dirty bath water up to your ankles.  We forgot to mention it to the front desk the 2 days we stayed.
I can hear the next door neighbors flush the toilet when I'm in the bathroom and when they're showering in the AM. This is important to me because I'm a light sleeper.

The bedsheets are wonderful.  Soft and silky, I had to peak and the brand is SFERRA - expensive Italian made cotton sheets, the biggest plus for me on this stay.  

We had breakfast the 2nd day in the dining room which is bright and airy and the food was OK. My Belgian waffle was huge with tons of fruit. Hubby had the Eggs Benedict, he said it was OK.  I had to send back a glass of milk because the rim had all these blk stuff on it, like coffee grounds.   It's a good place for a short 1-2 day stay, but not resort like if you are on a long vacation.

28/04/13 | Link | Rating: 3.0
84. Flora H.
I stayed here the night that a friend of mine was getting married at the Skirball Center nearby.  This was the suggested hotel for wedding guests, as well as where the wedding couple was staying, so I figured the convenience of being near the reception and not having to drive afterward would be worth it.

I brought my dress and makeup to the hotel and got there a few hours before the wedding to get ready. The room was REALLY old with dated furniture and fixtures.. it was like a cheap apartment from the 70s. But the worst part of it - the unforgivable part - is that the lighting is AWFUL. Even in the bathroom. There was no place in the entire room that one could properly put on make up. It was really a disaster for my friend and I, who probably walked out of there looking like clowns.

I wouldn't stay here again. The location is only good if you are going to something AT or walking distance from the hotel, otherwise it's kind of far from things and not really that nice and overpriced. I think they sell their Beverly Hills address and luxurious sounding name to make it seem like something that it's not.

15/02/12 | Link | Rating: 2.0
85. Miracle M.
In July of 2012 I stayed in the north building because I had spa reservations for the next day. I can't comment at all on the main building because I only checked in. However, while at checkin there was a huge blow up over a group complaining that the valet service drove their cars too fast.

It was loud and both parties ( yes, hotel management) were screaming at each other. This definitely wasn't the best first impression and I was very shocked to see hotel management responding as visceral as a customer. yikes.

For the price I paid I was really expecting a lot more. The pool is nice but the rooms look and feel cheap and the walls are SO paper thin. While I enjoyed the spa experience, I'll definitely never be back here.

20/04/13 | Link | Rating: 1.0
86. Yvonne D.
Beautiful boutique hotel but hard to get to -- so much construction going on around it and very small sign of where to turn in for (only) valet parking. The food is good and the service is nice but I don't think it's worth the money to stay here.

28/05/13 | Link | Rating: 3.0
87. Dest S.
Our room was one of the biggest hotel rooms I've ever stayed in. It had one king-sized bed, a little kitchen area, a long deck and all this SPACE. If you hate cramped hotel rooms, look into Luxe Sunset Boulevard.

There's basically nothing to walk to from this hotel, but Jeff and I are intrepid travelers, so we hiked up to Brentwood, even though we had to turn around after a block and go back to cross the street because the SIDEWALK ENDED on the same side of the road as the hotel. It wasn't really that long of a walk, and we were rewarded with pastries from a Pan Quotidien.

The pool was great (I didn't mind having to walk up the driveway to get there from the lower building), but no hot tub and when we were there in the morning it was full of kids splashing around. And they were playing super depressing music. I think once we heard Fiona Apple's "Never Is A Promise" we were ready to bounce.  Actually, it might have been "Sullen Girl" or "Child Is Gone,"--girl has a lot of depressing songs.

Bottom line: I would stay here again. I'm getting old and I don't need to party like it's 1999. I enjoy a spacious room.

13/05/13 | Link | Rating: 3.0
88. A P.
Veneer, and no substance. I travel to LA for work and stay where my clients suggest. I cannot stay at the Luxe again, though. It's the basics that make travel for work smoother:
1. a business center with paper and ink in the printer. The suggestion to e-mail my documents to the front desk includes an ambiguous wait time from the polite but less than competent front desk staff. (Btw, the guys who handle luggage are great.)
Update: Because the hotel cannot provide ink for the printer in its business center, I had to request that the front desk print out a multi-page document for me. It took 6 attempts (delivered in partial batches?) and a small forest to get the document correctly printed out. Sigh.
2. room service that actually picks up the phone at 5:30. I had to call several times and I don't know how long I let the phone ring, to place an order (with a very nice woman).
3. a fitness center with working machines. At least one elliptical was broken, and then other is all trashed.
4. a room key that works (and no spares that don't). The front desk produced three for me, and let me know one of them wouldn't work, and just to pray and try them all.
I'm good with a hotel with few or no amenities; but when you offer them, you should deliver. There are simpler, less fancy-aspiring, better hotels all over LA.
... But to give credit where it's due (because it's the truth), the food was great, and the food service staff was, too. Still, more frustrating while I'm traveling for work than I need.

18/08/14 | Link | Rating: 1.0
89. Reza S.
Attended a party in banquet room everything was
Ok as far as food and friendly service

12/08/13 | Link | Rating: 5.0
90. Stephanie S W.
I've been to the Luxe several times and really enjoy it. First I came as a guest of the hotel a year ago and had wonderful service. The staff were extremely accomodating. The pool was lovely to relax around and kept very clean with white towels and cool drinks to enjoy.

This year I came to the Luxe as a guest to a wedding. The grove where the ceremony was held was very charming and the staff were helpful in moving around the guests. The reception hall where the reception was, is enormous!

All in all we had a lovely time and I would recommend this hotel.

05/09/12 | Link | Rating: 4.0
91. Maylee H.
The brunch is a bit pricey but well worth it! Fresh seafood, a variety of shell fish, and many other assortments. We're not buffet kind of folks but this one was really good! I recommend not eating anything in the morning to get your money's worth :) the service was great and the ambience is nice as well!

Good for showers, large groups, and brunch. On Sunday they have live music as well.

05/08/13 | Link | Rating: 5.0
92. David H.
The hotel itself is great...beautiful, very clean, and the room is very spacious. However, there are a couple things that I don't like about this hotel:

1) The layout is a bit weird. There are 2 separate buildings in this hotel complex. The second building has the swimming pool and the gym. I stayed at the first building, so if I want to go swimming or use the gym, I have to actually walk outside and walk on the driveway to the second building. It's not connected and there's no pedestrian walkway. There's a shuttle that goes back and forth between the buildings but I don't wanna wait for the shuttle everytime I wanna use the gym.

2) There's no self parking, only valet, which makes it almost impossible if I want to have friends to come visit me. They have to pay of valet if they want to come visit. No guest parking.

3) There's nothing around the hotel. It's surrounded by freeway. Yes they have a free shuttle that takes you within 3 miles radius but you have to make an appointment for it. I wish the hotel was located at a better location.

Overall, it's still a very nice hotel. The interior design is great..the service is great, but there are couple things that keeping this hotel from getting 5 stars.

25/04/13 | Link | Rating: 4.0
93. Steven L.
This hotel was a big disappointment for me.  We stayed here for two nights for a conference.  I heard great things about this place from my LA friends so I was excited to stay here....it didn't live up to what everyone said:

-The first night I heard a baby cry at about 3 in the morning...then again around 3:15...again around 4...and so on.  It was awesome.  I love hearing the sound of a crying baby in my hotel room, four hours before I was to wake up for a conference.  But that's not the best part!  On the second night, around 2am, I got to hear a couple having sex!  It was awesome!.............

-I had both room service and breakfast at the restaurant.  Room service was excellent, both in time and service.   The food was above average but nothing special.  The restaurant was a bit disappointing.  I told the server we were on a time crunch and if they could make something real quick.  She assured me that they could.  Big mistake.  We didn't get water or our coffee for a while and the food took too long we couldn't even eat our meal.  I even had to ask for the check twice.

-Cell service sucks here...wireless sucks here...which means I can't talk to anyone unless I leave the hotel building by the valet.  I guess Tmobile isn't good in LA?

-The one thing I was impressed with was the front desk and valet.  Everyone in both areas were very professional and actually made my stay here a bit more pleasant.  

Overall, I wouldn't mind staying here for another conference but would not stay here if I were on vacation.

03/07/13 | Link | Rating: 3.0
94. T P.
My husband and I stayed here on a Saturday night for a friend's wedding.  Our friends and the wedding party stayed here, too.  The check in was fine, easy and customer service was spot on.  Our room was in the building in the back with a balcony opening to the pool.
I have to agree with the other Yelpers that the walls and ceilings are very thin - I heard all the walking and opening of cabinets, drawers, doors .  .  . very disrupting when you want to sleep in on a Sunday.
The room was very large, had a small fridge and was perfect for a weekend getaway.  My friends all liked the hotel, the staff and were happy with their stays, too.
The room was $200 and valet parking (only option) was $25.  It was over $250 with taxes for a Saturday night stay . . . I will stay here again only if my friends stay here.

24/04/14 | Link | Rating: 5.0
95. Randi M.
This review is for the spa/pool.  I've been here 2x and had a great experience.  Both times I booked on Lifebooker. 2 massages (2ppl) for 100.00.  Both times we came early( around 10am) and used the pool for the entire day.  The first time we used the gym first and that was fine. Nothing special.  The pool was great.  Very clean, perfect temperature. First time we had lunch by the pool.  That was kind of disaster.  The person working couldn't get the grill working so he told us we had to order from the hotel restaurant menu.  So, I ordered a very expensive 17.00 turkey burger.  5 min later, I'm told that the grill is working and we can have a turkey burger from the grill.  I was handed my plate and told to put my condiments on.  I was handed a knife to cut up the avocado.  Seriously, I felt like I was eating in a friends backyard.  The dude told us it was on him, then, he gives us a bill for 24.00.  The soda was 4.00, the burger 17.00.  I told him that I would have preferred the burger from the restaurant because at least that came with fries and I didn't have to "work" for it.  I ended up calling the hotel the next day and spoke to the manager.  He sent me a gift certificate for the buffet.  I thought that was great customer service.

The second time, we just brought a sandwich in our cooler and ate that.  No problem what so ever.  The second time we came, it was really hot out, but since it was after Labor day, the pool was basically empty.   The pool was gorgous, really clean and the pool chairs are comfortable and the towels are plush.

The spa was great.  My first massage was with Saugery(SP?).  Totally amazing, really deep tissue and I felt so much better afterwards. I later found out she has a chiropractor license.  Loved it.   The second massage was with Missy.  It was ok, nothing special.  More relaxing than anything.  I would have preferred it a bit harder.  My partner had both her massages with Jessica.  She enjoyed them a lot.

20/09/13 | Link | Rating: 4.0
96. sam r.
One star is generous.
From start to finish, which in the end was only 12 hrs. my time at the Luxe was an utter disappointment.

I had planned to stay the night with an old friends from college. One of them is pregnant and a nice little girls getaway sounded fun. We had found a LifeBooker deal for the spa as well.

Our spa appointments were scheduled at 10am. I'll go into detail about that in a bit. We go to the hotel early, around 9:45am. I went to attempt an early check-in around noon. Promptly told that my room wasn't ready and wouldn't be available until 3pm, the standard check-in time. Ok, fine. I'm not stupid, the hotel could have given me a room before 3 because let's face it, they aren't fully booked. I was PROMISED to be called/texted immediately when my room was ready. I got that text at 4:30pm....1.5 hrs after check in? Ridiculous!

The entire time we were waiting to check in we were at the pool. Which is nothing special. The service to place a food order took 45 minutes, then 45 more to get food. Did I mention one of my friends is 5 months pregnant? Yeah, not great. Ordering a drink took forever as well. The guy was nice enough, terribly spread thin though.

The Spa....well the massage therapist for one of my friends had a complete and total meltdown over the fact that my friend wrote on the client questionnaire that she wasn't sure if she was pregnant. She marched her outside to the waiting area and was loud and obnoxious. Said that she was a therapist for 12 years and wouldn't touch the client because she didn't know if she was expecting. What difference does it make? Just give a massage as if she is pregnant. How hard is that. That particular massage therapist ended up giving the massage to my friend who is 5 months pregnant anyway, so it really was strange and terribly rude. Not once did the staff make any attempt to rectify the situation. I was SHOCKED by the lack of service.

I called the front desk to complain about being texted at 4:30 for my room. At that point, why bother staying at a hotel when you're checking in at 4:30? They refused to refund my room charge, even knowing that the Spa experience had been so incredibly disappointing. They offered to "upgrade" us. The room we were upgraded to was probably bigger than what I had originally reserved, but REAKED OF CIGARETTE SMOKE!! We quickly got changed and left for dinner. Not before calling down to get our cars from Valet. The valet guys were so rude and disrespectful over the phone. How does a customer know that they don't need to hear all 6 digits on the claim ticket? He barked at me that he only needed to hear the last three digits. Whatever.

The room stunk. The service sucked. The food at the pool was mediocre, at best. The spa was a joke and I'll NEVER recommend this hotel to a soul. The staff could have done the right thing and refunded me the room, because I hadn't even checked in! They didn't and now I guarantee that the business we did give this hotel for years (my husband puts his salesmen up here 2x/year) will never happen again.

Oh, and I'm still waiting to see my bill. "The computer" has been down since Saturday night....Can't wait to see what bullshit charges I'll have to dispute.

Save yourself the aggravation. The hotel is a poorly renovated apartment complex. Go stay at the W in Westwood.

01/07/13 | Link | Rating: 1.0
97. Marilynn M.
Didn't stay there but went to restaurant.  ICK.  Drinks were so bad, tasted like dishwater and we had to send back.  Food was not good at all.  Restaurant hostess snobby and waiter was totally confused.  Such a shame, the outdoor dining is so beautiful.  I was very surprised as I've been there for buffet holiday occasions and the food was fantastic.  They need to do something about the restaurant itself.

21/09/14 | Link | Rating: 2.0
98. Seth J.
Me and my girlfriend both had stomach flu after eating room service here. I wouldn't recommend eating any food here at all. Never coming back. Also had a trash can in the hallway full of puke and was never picked up. Disgusting.

16/04/14 | Link | Rating: 1.0
99. . ..
You can smoke cigars here. Strictly valet parking.

13/12/13 | Link | Rating: 5.0
100. Daisy C.
I came here for brunch and absolutely loved it. I enjoyed that there were plenty of salads and fruit. I am always a fan of bottomless champagne. Overall the selection was good there are a lot of vegan friendly and vegetarian friendly foods. (it would be nice to make a tofu scramble available or  veggie sushi options). Don't forget to try the dessert table.

The jazz band was relaxing and being able to watch them from the window seat made the brunch so much more enjoyable.

Everyone was attentive and friendly. It was truly a relaxing and sophisticated experience.

03/04/13 | Link | Rating: 4.0
101. Cara G.
I go here a few times a year for work events. The staff's always friendly and helpful and the hotel's clean. The food was also good and the area where the last event was held was nice. It's just not an amazing experience, food's not amazing and the valet can take a long time to drop your car off as well as picking your car up to leave (I waited for ten minutes, at least, both ways last week).

13/12/13 | Link | Rating: 3.0
102. Brandon H.
Surprised my girlfriend for her birthday. It was a nice getaway and different from the hotels we usually stay at. I booked the executive suite. It was nice and spacious and it was nice to just relax in the room. The balcony was a nice touch also. The bar and the restaurant was great. The only thing I would say is a con is parking I believe it was 25 and it was only valet.

03/08/14 | Link | Rating: 4.0
103. Becca M.
I stayed at the Luxe this past weekend as I was in LA for my BDAY celebration. although it was just one night, my friends and I had a good time staying here. Check in was fast and easy, and when we saw our room we squealed with joy. The rooms are extremely spacious compared to other hotels I've stayed at and the vibe and deco was extremely relaxed yet luxurious. For a hotel situated right next to one of the busiest freeways in California, it feels extremely private, and it's surprisingly quiet. There were very minimal cons. Our bathroom had a leaky tub which soaked our bathroom floor, and also, we found two spiders in there!! The fact that there is no self-parking and must valet is also a bit of a headache, although the attendants were very friendly and helpful. Overall, it was a beautiful hotel and relaxed stay for such an affordable price. I also must say I was very impressed that the man who check me in asked me if I'd like to stay in the main building or spa level. He could've easily assigned us any room he wanted, it felt nice to know our needs were being cared for and met. I'll definitely stay here again in the future.

14/01/15 | Link | Rating: 4.0
104. Laura S.
Rooms very spacious and AC works great and is quiet. Beds are very small. If you are over 5'6" tall, prepare to sleep diagonally. Could hear TVs music and conversation from adjacent rooms and sound from guests above walking around.

Shampoo and other bath products seemed old and mismatched. Most had no scent left.

Staff was pretentious and rude, which I found astounding given how mediocre this hotel is-on par with Hampton Inn and Marriott Courtyard. Not bad, but NOT a high-end place.

Restaurant service is what took this from a 2-star down to 1. Service poor-we felt largely ignored. Asked for more coffee, was told "sure" by the person who had just been refilling other guests' coffee and then she took care of 3-4 other things before bringing coffee.

I'm not saying don't stay here-but know what you are getting.

28/09/14 | Link | Rating: 1.0
105. Melissa A.
Spent one night here for a girl's LA getaway, and had a pleasant stay.   Booked the room through the Hotel Tonight app and got a pretty good deal.  

Hotel decor was very sleek and modern, yet warm and welcoming.  Friendly valet and staff.  Given complimentary water at check-in.  Forgot our toothpaste and housekeeping sent some to our room, no extra charge.  

My cousin checked in and was given a room in the second building.  Gorgeous views, but smoke smelling room..   So had to request another room and was reassigned to the first building.  View of a hillside, but at least the room was smoke free.  Bit of an inconvenience to give up such a great view.  Gotta say though..  Very clean room and bathroom, and a highlight for me:  comfy comfy comfy beds and pillows.  

Two more gripes:  

The hotel only offers valet parking.  As in, there is NO SELF PARKING.  Parking the car overnight cost $25.  

In the morning whoever was upstairs did not walk lightly and we could hear them opening and shutting dresser drawers.  Thennnn... it sounded like they were moving furniture for HOURS.  

Despite those nuisances,  I'm still giving this place 4-stars.  I slept like a baby!  Those beds were so so so comfy.  Also, since we had plans to go to the Getty the next day the location of  the Luxe was ideal.

11/11/13 | Link | Rating: 4.0
106. Ray J.
I had stayed at this hotel awhile ago. It was fantastic and a bargain for a hotel in this area.

A couple of years later I decided to stay here again because I had driven from San Francisco and had a flight from LA in two days. I was disappointed to find the hotel a completely different place. They didn't appear to have any customers. I felt that I was there almost alone. It became an uncomfortable place to stay. The management or owner had obviously changed.

I would never stay here again.

27/10/14 | Link | Rating: 1.0
107. Cate K.
DO NOT STAY HERE.  

During my stay in March, I had $200 stolen out of my wallet.  When I reported it to the front desk, there was a man there who had just had $350 stolen out of his room.  The staff told me an insurance company would be getting in touch with me to figure it out.  I was certain my entire stay would be comped.  Instead, the insurance company just emailed me,

"We have reviewed all of the available information and find that this incident was not caused by our insured's negligence. There is no evidence to suggest that the cash was left in the care, custody, or control of the hotel. Therefore, we must respectfully deny your claim for damages."

I would not be writing a negative Yelp review if the staff had just handled the situation and comped my stay.  The fact that they aren't willing to comp even ONE night's stay (we stayed for two total) is an indication of how much they care about their guests, as well as their reputation.

20/06/14 | Link | Rating: 1.0
108. Ashly H.
Has really gone downhill.  I used to stay here  quite a bit and recently their customer  has declined.  After the first night, they changed the outside lock on my room! It went from a key lock to a sensor lock.  There was no notification of the upcoming change and I was locked out.  In addition, I had no idea how long my door was kept open while maintenance was working.  The last day I ordered breakfast and it never showed up.  When I asked at the front desk, they seemed nonchalant about it and didn't really offer an explanation.  I had them call to find out to make sure I wouldn't get charged.  As someone who used to work in the hotel industry, customer service is very important and they should never let a customer leave angry without attempting to resolve the matter.  This hotel used to pride themselves on customer service, but I found it very lacking.

14/08/14 | Link | Rating: 2.0
109. J Y.
This review is for the Spa.  I would be really upset if I paid for this myself but it was a gift.  $250 for a lotion body wrap and foot massage for 50 minutes is ridiculously overpriced.  The entire experience was awkward where you are wrapped in a plastic wrap and over perfumed lotion.  My gift certificate said I was going to get a 60 min massage and 30 minute body wrap but I ended up getting a 50 minute body wrap with a massage on my feet during part of the wrap time.  The facility looks so outdated.  To charge those prices, they really need to upgrade their interiors.  To top it off, the masseur had wretched smelling breath.  The entire experience wasn't even worth my time.

23/10/14 | Link | Rating: 2.0
110. Maria T.
I was here strictly for work.  The grounds were well maintained, the decor was on point and for the most part all of the staff was very friendly.  I will say that one of the valet attendants was not pleased when I pulled up with a van.  Not only did he not come up to the van to open the door, but he didn't even want to take the key.  Now, I get it, anyone would much rather drive off in a little sports car than a big ol' van, but you are getting paid to park cars.  DO YOUR JOB!  Also, I'm a bit curious as to where the spray tan/tanning salon smell was coming from in the main lobby.  Is that the scent of choice?  If so, please select another scent to be pumped through the vents.  It was fairly nauseating.

31/03/14 | Link | Rating: 3.0
111. J H.
I've stayed here twice now. Good location but mediocre and sort of dingy rooms which is amazing given what they charge. The beds are very small. If you are over 5'6" your feet will hang off the bed. The outlet on the desk was hanging out by wires.

It took more than five minutes to get hot water for a shower. In the morning before I left for an early flight, there was NO hot water from the sink faucet. When I told the man at the front desk at check out, he literally shrugged and said "awe...". His customer service was non-existent. Seriously? I will not stay here again. For the price you can do much better in LA.

I will say that the valet service is terrific - friendly and efficient.

04/11/14 | Link | Rating: 2.0
112. Sunny H.
Hubby and I stayed here Saturday night because it's close to the Getty Center and the photos of the hotel seemed nice. I'm happy to report that the pictures of the hotel are accurate!  We were promptly greeted by David, a valet, who took us inside for check in. (They do have valet parking by the way. The girl who made my reservation told me they didn't, only self parking for $25, which almost made me not book with this hotel. We didn't self park and used the valets the entire time but were charged the $ 25. I think terming it a parking fee is more accurate and less confusing.) The man behind the counter was also extremely accommodating, friendly and patient   and assigned us a room with a city view.  I say patient because I was confused about whether they had valet parking or only all self parking like the reservation agent told me since we were obviously greeted by a valet. He explained that they also have off site reservation agents and apologized for the misinformation) Our room was spacious (poster king bed, sitting area, desk), nice, and clean, smelled good too, and stocked with all the usual amenities...robes, ipod/phone chargers, keurig coffee maker, safe, toiletries, hair dryer, refrig, snacks and drinks, tv, down comforter/pillows,etc. Bathroom was small, shower head for 5'3" and under. Keep in mind that these buildings are old. Hotel did a great job with what they had on the renovations/decor. Modern and chic, definitely nice and cozy for events/neetings. I wouldn't say our room was luxurious, like some vegas hotels, but better than most rooms in the same price range in the area, according to website pictures I saw when I was searching hotels. We didn't book a suite since just there for one night, so for a room it was nice. The umbrella was a welcome/surprising amenity because it was drizzling that day when we went to the Getty center. The Getty also provides umbrellas so we didn't need the hotel's and ended up checking it in at the Getty. Hotel has 2 buildings, lower level and upper level. We were at the upper level so if we wanted to go to the lobby or gift store we had to walk down a fairly steep drive, no elevators. (Gift store is very small, nothing fancy) I wouldn't recommend room service only because of the distance between the 2 buildings and no connection/elevator, so our breakfast was lukewarm by the time they brought it to us. . Omelet was ok, no butter on or for my english  muffins, and eggs benedict ok too, but definitely not worth $57 when compared to our dinner at Getty for $132, which was worth every penny. The property feels secluded even though off sunset blvd, which was great for relaxation. We missed the entrance initially because the sign for the hotel is so small. Our visit to the Getty was so fun, and their restaurant there has really good Alaskan Halibut and Filet Mignon that we are planning to visit the Getty whenever they change their venue. (Arrive for dinner around 5:30 otherwise will have to wait and possibly not get in without a reservation.) We will definitely stay here at this hotel whenever we visit the Getty because of it's convenient proximity to the Getty, because of their excellent service,  and their comfortable and clean accommodations. Every person we encountered at the hotel treated us like valuable guests and made sure our stay was comfortable and enjoyable. We got 5 star treatment which is what made this hotel feel luxurious. Definitely our go to hotel when visiting the Getty.

27/04/15 | Link | Rating: 5.0
113. Edward R.
This review is for the restaurant at the Luxe Sunset Boulevard Hotel.

They had a special "holiday" dinner, and the food was ....eh.

You had the option of pairing each course (3 of them, plus an hors d'oeuvre) with a specific wine, and the waiter brought the wrong wine for the first course.  Ironically, it was the best wine of the ones they brought!  The rest of them stank to high heaven.

The cost was obscene ($62.00 per person, plus $20.00 for the wine-pairing); to top it off, a service charge of 20% was added automatically to the bill.

Next holiday, we go somewhere else.

25/12/14 | Link | Rating: 1.0
114. Estefania M.
We came to LA to attend a wedding and this was the hotel the wedding party was staying at so we booked a room here. Our one night stay at Luxe was near perfect. It took us a while to find the hotel entrance since it's pretty secluded, but as soon as we pulled up to the entrance, the valet guys opened our doors for us and started to load all our luggage onto a trolley while we checked in. The staff were all very friendly. After bringing all of our luggage in (4 girls traveling bring A LOT of luggage) they sent us four glasses of complimentary wine. The room was comfortable and spacious.
In the evening, we asked about the shuttle they'd told us about earlier. They said it was ready for us immediately. I imagined one of those big vans that drives around various guests at the same time, but instead we got a personal driver in a brand new mid size SUV who drove us to a very nice Italian restaurant nearby for dinner and proceeded to pick us up afterwards.
I always say you don't get what you don't ask for, so we asked for some more complimentary wine and it was sent up within a few minutes. Our only issue was with the bathroom. It was quite small and the towel racks were loose and wobbly. We couldn't get the shower head to work and when I pulled on the knob It completely came out. This was very bad news for 4 girls who still had to shower and be ready for a 10 am wedding. We called the front desk and they promptly sent a maintenance guy to the room who fixed the shower within 10 minutes. Overall very impressed with the excellent service at Luxe and would definitely stay here again.

27/10/14 | Link | Rating: 5.0
115. Dafna M.
Horrible food and bad service from valet to dessert. My first time writing a review on yelp but thought it deserved it. Sorry

14/03/15 | Link | Rating: 1.0
116. Mimi L.
What a cute, stylish and super comfy hotel on west Sunset! Our NYE stay there was extremely pleasant!

This hotel is truly a hidden gem! A bit off the heart of WeHo, but closer to Beverly Hills and Brentwood, just about 10 minute drive to Sunset strip and WeHo. I liked it so much that this hotel is so quiet  on the mountain, very nice environment, there are two buildings at this hotel, one is lobby, restaurant, bar & lounges building down the hill, another one is guest rooms & suites, spa and gym building up the hill, there is a tennis court and courtyard too.

The bar & lounges are beautiful and cozy, great to just relax and have a few drinks. We ate at the on site restaurant, great food and service, they have Sunday jazz brunch too, it is worth to give it a try.

We had a junior suite one king, it is quite spacious, ocean themed decorations, very cute and stylish. Fully stocked wet bar, snacks, coffee maker, mini refrigerator, in-room safe, nice & spacious closet and drawers. Nice living area with couch and sofas, the couch is a pull out too. The bathroom is very nice, his and her sink, big soaking tub, nice shower, with luxury amenities, bath robes and sleepers. I liked the vanity mirror so much, it's portable with light, I just plugged it in the outlet under work desk, turned the work desk into a beauty station for me.

This suite was perfect for our after party after NYE party, of course we girls took a bubble bath in that nice tub as usual! We didn't get to sleep till morning, we were too tired to get up even we pushed to 2 pm late check out, hubby called to add $100 plush tax to stay till 6 in the afternoon. We ordered room service, tortilla soup was delicious, the chicken sandwich was OK.  

The service of this hotel was amazing! All staffs were very helpful and friendly, housekeeping was very fast, great valet service and luggage assistance too! I was very impressed! They gave us complimentary champagne and chocolate covered strawberries with cinnamon sugar for NYE, how sweet! Our NYE stay cost $700, including room service, in room beverages and dinner at On Sunset restaurant.

This hotel is just perfect for a relaxing romantic weekend getaway, so cozy and intimate, great for couple sexy down times.... ;p

Ps. Parking is $30 per day, rates starting at $250 on most weekends.

04/01/13 | Link | Rating: 4.0
117. Rita N.
Great service. We went there for an event that held about 250 people. They served breakfast buffet style & it was really good. The ballroom could have fit about 330 people. The staff were all very friendly. The breakfast buffet was right outside the ballroom. Will definitely go again!

07/12/14 | Link | Rating: 5.0
118. Winnie J.
at first glance, it is good. spacious,  bright, decorous. but it's particular details cannot undergo a close shot. the pool water is not heated,  the bedside cabinets   are with thin slabs, and the scale was out of buttery.

19/03/15 | Link | Rating: 3.0
119. Kathleen R.
This is the first time that I have ever written  a review on yelp and I am writing because I want to warn anyone booking this hotel about the horrible treatment and service we recieved during our two night stay.

From the outside, this place looks great -- the landscaping is close to immaculate, the lobby is in pristine condition and the valet seemed like they had it all together.

However take that away and you get rude staff, poor service and sub-standard amenities.

We asked the front desk for directions to the pool and he told us to "ask the valet guy". His answer was very confusing however we didn't think anything of it at the time.This is a simple and standard request that is often asked by any guest staying at any hotel. We than proceeded to the valet guy who said that it was a 50 yard walk up a hill from the front entrance. In retorspect, we were very surpised at how rude and imcompatent the front desk staff were with this simple question.

We than decided to have a late lunch / early dinner in the outdoor lobby. We sat down for a little while however we again had to ask the front desk to  have a server serve us. Ten minutes later our server/ bartender from the inside bar comes out to take our orders.

Later that night we called a cab to pick us up for a night out on the town. The valet staff waited twenty minutes to call us to let us know that our cab was downstairs in the valet area waiting for us. Once we got out, there were hardly any cars waiitng to get valeted and the valet guys were at their podium standing around. Our cab was on the otherside of the parking lot waiting for us. Our cab guy mentioned that when he arrived to the hotel, that he let the valet guys know that he was there to pick us up.

All in all the Luxe hotel was a huge disappointment.

19/05/14 | Link | Rating: 1.0
120. Isabel D.
We live nearby and every so often visit the Luxe for a staycation. My husband mistakenly booked a double room for our anniversary, and when he called to correct the mistake, Scott took care of us. Within minutes, we were moved to a room to enjoy the rest of our weekend. Excellent service, thank you Scott!

04/10/14 | Link | Rating: 5.0
121. Jean L.
Donot stay here !
I was living here for 3days. I put 1000RMB in purse and left it in hotel. Yesterday,i found that 200 rmb was be stolen!!

20/06/14 | Link | Rating: 1.0
122. Danielle M.
We came here for a cocktail party on march 23.  The outside was a bit shabby and not very attractive.  We had a discounted room for the event, it was $180.  We were told parking was discounted too and was $5.  After checking out and getting the bill on our credit card we found out parking was so cheap because if we stayed there, like we did, they would charge us $25.  Then there was a $25 "luxury" tax charged to our card. the hotel did not let us know about this prior to anything.

The rooms were furnished in shabby chic modern furniture. Very nice but when it came to getting ready it was a bit too dark to do makeup.  The balcony was very old and run down looking and was just an outside hallway really because there was no separation or privacy whatsoever.

Not worth $230 plus the $15 per very small drink at the bar.

11/02/15 | Link | Rating: 2.0
123. Peter S.
Good place to meet, especially for some lenders apparently. Always a large group of lenders talking shop and having fun. I went for the music on Wednesday and Thursday evening. Top notch talent in a low key lounge.
Conveniently located off the 405. Staff are quality as you might expect in a fine establishment like this.

17/10/14 | Link | Rating: 4.0
124. Food E.
I'm writing this review due to a rude employee at this hotel from this morning.
I am from Los Angeles area, born and raised and my car was shutting off on the 405 freeway. I pulled in to this hotel's entrance and my car died and wouldn't start.
As I waited for a tow truck that took three hours to come, two employees and some residents approached me and were kind enough to ask if I needed help or tell me that I was fine where I was at.

However, one employee came after and was rude. He started saying I was blocking the entrance and I needed to get the car out of there. He didn't ask me what was wrong, but it was obvious to anyone that if I could move my car I would've. Had there been no problem, I wouldn't even had been there to begin with.
After waiting for the tow truck for another hour I went to the hotel lobby and asked for a soda since the gift shop was still closed. The same employee made a snarky comment and said I probably wouldn't be able to afford it. I bought it.

This is the type of stuck up people who kiss ass to people with money. This is the problem with our society; there are people who aren't willing to help just anyone in tough situations, but add to the problem (or in my case a long and rough morning).

Thanks a lot jack ass.

08/10/14 | Link | Rating: 2.0
125. Anne C.
Five stars to this Luxe Hotel. Room on spa level was huge, with nice sitting area and comfy king bed. Very clean modern and well, luxe. The bathrooms! Oh my goodness gorgeous. Comfy robes, slippers and and towels. Well stocked mini bar, snack counter and Keurig were great. Staff was very friendly!

I definitely recommend this little hotel tucked away in the hills! (:

19/12/13 | Link | Rating: 5.0
126. Seth P.
We had an absolutely fantastic overnight stay at The Luxe on Sunset. Every employee we spoke to was very friendly, professional, and attentive. Our room was absolutely beautiful, and very comfortable, probably one of the nicest rooms I have ever stayed in. On top of the phenomenal staff and room, the breakfast we ate at the conjoining OnSunset restaurant was amazing. I cannot recommend this place enough. I will absolutely be returning in the future!

18/01/15 | Link | Rating: 5.0
127. Rachel R.
Tory You deserve a promotion!!! Love this hotel. Love the service. Old Hollywood feel with a ritzy flare. Nestled in you don't realize really where you are.

20/03/15 | Link | Rating: 5.0
128. Laura D.
Having a week in LA while some construction work being done at my house.  This is a really nice hotel in a beautiful section of West Los Angeles. A cool boutique hotel with very European crowd, lots of foreign languages spoken in the bar.  Dressy crowd.

I'm on the quiet side, lots of greenery, Joey is fixated on the trees outside.
Had some great room service. .. Diane --my dear friend who helped pack my house prior to the construction work -- had crab cakes and ihad the pear walnut blue cheese salad and we split a cheese plate.  Fast courteous service. Pricey though. ... 70 with tip.... And we're still going out to dinner!!

Hotel had beautiful grounds and the rooms. .. though quite minimalist... were quite spacious. Iwanted to indulge in a suite but they are all booked so I have the cheapest room at 229/night.  The staff are super friendly and even though there was a problem with my room, they fixed it right away.

Big PS:  There is a $150 extra charge per stay for a dog!  $250 if you're staying over 6 days!  And they only allow dogs up to 50 lbs.

24/04/14 | Link | Rating: 5.0
129. Angelo R.
First time staying here and won't be the last. Its near Bel Air / UCLA and adjacent to the 405 freeway entrance. From the minute I walked in, I was greeted by the valet and the bell captain walked me to the registration. Impressive open space lobby. Modern furniture and fresh orchids ornate the tables. There are 2 buildings. 1st one is the registration, main pool, bar & dining area and the 2nd is a bit of an uphill walk but that's where the spa, another pool and gym are located. Both buildings have their own valet ($25 w/ in & out) and the staff were very polite. Here are the goods:

1) My king room was on the plus size. Plenty of space to put all your Rodeo Drive and The Grove shopping bags :)
2) Separate writing desk area and sitting area w/ free Keurig coffee
3) Private outdoor seating area or balcony if you're in the 2nd floor
4) Hidden bar / fridge flushed in the wall by the thermostat
5) Available Luxe branded snacks and several water selections
6) Extra large bathroom and with modern fixtures
7) Decent bath products and fresh towels
8) Good size closet and plenty cabinet storage
9) Decent size gym for cardio next to the day spa
10) Sunday Jazz brunch is a must. Exquisite food and amazing presentation by the poolside.

I had a fantastic stay here. It was convenient that I could just get on the freeway within a block. While this place is not at the center of attractions, there are several museums and parks nearby as well. See my pics.

15/06/14 | Link | Rating: 5.0
130. Nichole M.
I can't really say enough about their wonderful buffets on certain holidays. I've the pleasure of dining here maybe 5 times over the years and I must say, still very consistent, gorgeous patio and ballroom, and the seafood, my absolute favorite! From the crab, shrimp, lox, salmon, and so much more, just phenomenal! It was good to see Enrique, he remembered us as we did him, Amy was very gracious, sweet, and I'm really looking forward to seeing them again really soon. I really enjoyed the mothers day brunch yet again!

11/05/15 | Link | Rating: 5.0