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Renaissance Los Angeles Airport Hotel in Los Angeles, CA

Renaissance Los Angeles Airport Hotel in Los Angeles, CA

Specialties

Sophisticated Los Angeles hotel rooms and an internationally acclaimed art collection

Upscale conference center & banquet facilities for business meetings & social celebrations

Plush hotel rooms in Los Angeles located just minutes from LAX, beaches and downtown

 

Company Info:

Rating: 3.40

Address: 9620 Airport Boulevard, Los Angeles, CA, 90045

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    Comments (176):

    1. Nick H.
    The room comfort gets 5 stars, but the service drops it down quite a bit.  We booked a room here more than a month in advanced, and got a pretty good rate.  It was $95.  Then we went online to make an change in our reservation, the website completely canceled it.  So we called in to tell them the situation.  That's when they told us that we actually canceled two weeks ago.  And that I should have gotten a confirmation email.  Never received it.  Perplexed.  I told that we would like to rebook the room since it had apparently been canceled without our disgretion.  They offered the rate of $135.  I was getting pissed.  First they cancel our reservation, without notifying us, then they won't give us the same rate, after they screwed up?  Talking to the supervisor didn't help at all.  If I didn't have to stay there, I would have gone somewhere else.  The up side?  Their beds are super super comfortable, and the rooms are very clean.  Bottom line, check and double check that you've booked your room here.

    28/05/07 | Link | Rating: 2.0
    2. Trung N.
    This would have been a 4-5 star rating because of the clean room and the great service at the desk, but parking is crazy at $25/night.  If you stay at the hotel, it cost $25, but if you don't it's $27.  So as a guest you only save $2, that's barely enough to get you a burger at the Burger King across the street.  And if you park outside, there is a chance that your car won't be there in the morning.  I would understand a $10/night cost, but paying 25% of the room rate to park is crazy.  The room key to get in and out of the garage worked only half the time too.

    04/11/09 | Link | Rating: 2.0
    3. Jesse L.
    This is still in process, but they've indicated they intend to honor their word.  I am pleased with that.  I'll be sure to update the review when this is closed out.

    13/10/09 | Link | Rating: 2.0
    4. Bill C.
    Check in last night at 11pm 5/26/10. The check in girl was very helpful and very pleasant, i asked for a late check out of 1pm and she told me that she would extend my time to 3pm. Great! When i went to take a shower at midnight, the water was a tad colder than warm, looking for a hot bath wasn't going to happen. I wasn't surprised by the water because i read about the cold showers that a lot of yelpers and trip adviser readers seem to experience. i took another shower when i awoke at 7am, the water was a bit warmer but still no hot shower. We ate breakfast at the 96th st. Bistro downstairs in the Lobby. They serve an adequate breakfast buffet with fried potatoes, bacon, sausage, omelets and a mixed variety of fresh fruit, breads, cereals,yogurt, coffee and oj nothing special but very convenient. Price was a little steep at $19.00/ person. I pricelined the hotel ($65)so i wasn't surprised by being on the 2nd floor, i probably should have asked for something hier since the receptionist was so friendly. Overall, i was comfortable and satisfied for $65.00

    27/05/10 | Link | Rating: 3.0
    5. Slt S.
    Great prices for a 4-star hotel, free airport shuttle, comfy beds and furnishings, excellent food. Downside: parking is outrageous, but typical of 3/4 star hotels near LAX, outside of hotel needs renovation badly.  Caesar salad and service at the restaurant was awesome...they validate free parking for 3 hrs at the restaurant.

    26/05/08 | Link | Rating: 4.0
    6. Christina Y.
    Very nice & comfortable. At first, we had a room with 2 beds. After it not being to our liking, the front desk personnel accomodated us and easily helped us upgrade to a 2 bedroom, 2 bath suite. It was very much to our liking.

    The beds were very comfortable. I slept very soundly the night we stayed there. Also, the bathrooms were pretty and equipped with luxurious soaps which were prompty taken home. ha ;D

    The only thing about it was that the adjoining doors were constructed in an awkward position therefore the did not lay against the wall. Also, the parking lot elevator isn't conveniently located.

    There wasn't much of a view from our room, but we had a good look of guests arriving for a wedding.

    Fun Fact: If you happen to get a pass to the lounge, stop by for happy hour or breakfast. It's not much more than appetizers and a small snack, but it's free & pretty good. The lounge is a pretty nice play to just kick back, relax and waste time or conversate.

    06/06/06 | Link | Rating: 4.0
    7. Bella D.
    This place was so easy to get to and from my family in LA and get to the airport! I loved my room, so elegant and modern. Lov staying in plush beds and just a great place with nice staff!

    13/02/08 | Link | Rating: 4.0
    8. Bay Girl G.
    I want to start by saying Julia at the front desk deserves 10 stars.  She was very helpful in finding a connecting room for my mother and I.  She kept apologizing for the wait, but I wasn't bothered by it.  She greeted me by name when my husband and I came in Late that night, which I thought was cool.  But the reason I'm giving it 3 stars is because the connecting room that I was given wasn't fully cleaned.  The bed didn't appear to have been changed, which grossed me out, and there was still trash in the trash can, they offered to move me to another room right away, but I was satisfied with them just cleaning it properly, as it should have been in the first place.  There was no microwave in the room either, which sucked because we had leftovers everyday.  I was quite shocked that this place didn't have a DVD player either.  They charge for internet, but I was able to pick up 4 points wifi........I probably won't be staying here again on my little weekend trips to LA

    16/04/12 | Link | Rating: 3.0
    9. Gina B.
    We were in LA for a bridal shower this past weekend and this hotel was great!  It was conveniently located to where the bridal shower was (only two miles away).  The room was updated, shower was great.  I'll come back to this hotel for the wedding in July.  Only con was paying for parking at $23/night.  I would recommend this hotel to my friends and family!

    01/06/09 | Link | Rating: 4.0
    10. Laura P.
    Wonderful staff, excellent location, pleasant stay!  Needed a quiet hotel for the night and was welcomed by an accommodating staff.  Will definitely stay again.

    19/06/11 | Link | Rating: 5.0
    11. Do J.
    LAX Parking - this place was great.

    I expected to park on the umpteenth floor of a garage, the hassle of a cramped/ slow elevator ride, long wait for a van.  Instead, the valet took my car, I had to walk all of 10 steps to wait for the van (there are a couple benches to sit on).  Since many flight crews stay here, the shuttle to airport is frequent, courteous, and quick.  

    At the end of a long flight, I want to get in my car and GO HOME.  They were just as quick, courteous, and efficient when I returned a few days later.  Look for parking specials online if you are leaving town a few days (this would not apply if you are hotel guest, since you would want the freedom to come & go as you please).

    26/11/09 | Link | Rating: 4.0
    12. Debra S.
    I have stayed here once a month or so for the past several years.  By this point, they know me and that's a plus.  The rooms are clean, consistent, room service is good, parking is kind of expensive at 32 a night, but worth it for safety.  You can opt to park on the street, but the neighborhood can be a little suspect at night so I don't recommend that. The club level at this hotel is one of the better ones.  The food is actually really good, especially the breakfasts.  All in all, a good find for an airport hotel.  Near the 405 too, so that's a plus.

    25/07/11 | Link | Rating: 4.0
    13. Tiffany O.
    This is probably one of the worst hotels I have ever stayed in. When we arrived and went to check in I thought that the lobby was nice so I thought the rooms would be the same.  We got our room key and headed up to our room.  When we opened the door wefound the bed a mess newpapers everywhere.  I found a housekeeper and asked her if our room had been cleaned and she said no, i went back to the room to tell my husband to get our stuff because we were not staying in a dirty room.  When we went to the desk we found out that they had given us keys to a room that someone was still staying in!!!! I couldn't belive it what if the people were in there room and we just walked in.  We told the desk just to give us keys to a room that no one was staying in.  Once we got a clean room that wasn't occupied we settled in for the night.  In the middle of the night the pipes began to squeel which kept us up half the night. And the list goes on of things that went wrong: key stopped working for the gate to enter/exit the parking garage, elevator didn't work for two days, lobby Internet ran very slow and computer froze twice while still charging our credit card a minute by minute fee, TV worked when it wanted to.  All I have to say is I will not be back nor would I recommed this hotel to anyone!

    16/01/11 | Link | Rating: 1.0
    14. Harshit K.
    Hotel and room are good overall.

    PROS :
    1) The bed is very comfortable.
    2) Nice open view from my 8th floor room.

    CONS :
    1) There are high charges for everything. Parking $25/night , Internet $13/day, Movie $11/view, water $4/bottle. So overall, I did not get a worth of what I paid.
    2) The window panes were extremely dirty.

    06/01/10 | Link | Rating: 3.0
    15. Bora K.
    Beautifully decorated rooms. Elegant lobby.

    Staff is very friendly and accommodating.

    There's a cafe, bar, and restaurant on the first floor. There's also a gift shop. The concierge will address any needs you want as far as touring the local sights.

    The beds are very comfortable... and you can't hear a thing from the nearby airport.

    Parking is $18/night in the garage. You also have the option of valeting but obviously that's going to cost you more.

    There is an ice machine and vending machine on every floor. There are also Fiji water bottles in the room but they cost $4 a bottle. So not worth it.

    They have a wide variety of dishes on the room service breakfast menu.

    08/05/07 | Link | Rating: 4.0
    16. Nikki c.
    I was here for a conference.... I would not go back voluntarily any time soon.  Cashing a check at the front desk was like pulling teeth.  Here's the dramatic recreation:

    several different hotel drones:  ohhh, we don't have enough money to cash that....
    ME: ok...do you have an ATM?  
    drones:  no.....

    ME:  do you know where one is nearby?
    drones:  blank stare....tumbleweeds behind the desk.

    Ultimately someone else at the conference helped me locate an ATM nearby.  The conference was cool, but the staff was not very helpful.   The best thing about this experience was the people I was hanging out with for the weekend.  They get three stars because they could accommodate large numbers of people for our meetings and lunches.  But,  I won't be back unless it's for another conference.

    25/12/06 | Link | Rating: 3.0
    17. Selina L.
    Easy check-in.  
    Room was clean and spacey for 4 people staying in one room.  
    Self parking was $17 with in and out privilege and you can use your room key to access in and out of the lot.  Comfortable beds.  The only thing was the pillow just because it was too soft for my taste but overwise everything was great.  It was even close by the airport and car rentals.  They have shuttle that's free to pickup and drop off the guest which is a plus.  i love the place and the good thing is, you can't even hear the plane that fly pass the hotel.

    07/04/08 | Link | Rating: 5.0
    18. Norwin E.
    This place is very nice, clean, modern. Paid a good price for a 4-star hotel ($109/night). Close to the freeway, Manhattan Beach, Santa Monica, UCLA, etc. Room was great with marble top furniture, huge king bed, flat panel tv, arm chair with ottoman. Staff was very friendly.

    Great choice if you want a somewhat central location or be near the airport and only need a place to sleep. Though, there's not much going on around the hotel except for a Burger King across the street.

    Don't fall for the parking scheme unless you don't mind paying $18/day. You can find parking near Burger King, to the left of hotel in front of the billboard, or in the neighborhood behind the hotel.

    01/04/08 | Link | Rating: 4.0
    19. t d.
    Nice hotel.  Comfortable beds.  Clean rooms and bathrooms.  Nice lobies and common areas.  Room service was very good.  Prompt and decent foods.  Pool is small but adequate to amuse the kids.  Service was very nice, friendly staff.  Everything was clean and comfortable.  The price was very good.

    22/06/10 | Link | Rating: 4.0
    20. John O.
    Most of the hotels in the LAX area are pretty cheap.  You can always find one for under $150 a night.  As for this place, the same is true.  

    Now, LAX is not exactly a place to take your family or even vacation.  There is nothing within walking distance but most of the four-star hotels are decent and all offer free shuttle service to the airport.

    This hotel is pretty nice.  It is an average size.  The lobby is small but decorated nicely.  They even have really nice paintings on their walls.  I think their was only one restaurant with a small bar.  Maybe like six stools.  The bar served decent food.  I had the steak sandwich and it was really good.  I ate the whole thing!  They also had Kona Brewing Company beer on tap!  That was a surprise and a big plus from me!

    The rooms are rather large.  I think somewhere between 400 and 500 square feet.  I had a King size bed, 32 inch flat screen TV, two end tables, a desk and another small table with chair and otto man.  They had a fridge which you can call room service and they can fill it with beer and other "min-bar" stuff.  Not sure why they did that.  I would rather have it filled, but I guess it is easier for them to account for the stuff?  I opted for the bar.

    The shuttle service runs about every 15 minutes so not much of a wait.  the shuttle serves both the Marriott and this hotel.  Lot's of airline folks going to the Marriott when I arrived.

    Overall, I would have to say that this is one of the better hotels I have stayed at in the LAX area.  I have stayed at the Westin and Sheraton before.  I think this one was better.  Not as old as the other two.

    06/06/08 | Link | Rating: 4.0
    21. Emily M.
    Very nice.  Super comfortable beds. I spent few waking hours in this hotel but those that I did were lovely.  The concierge lounge is also very nice and well stocked unlike others that I've experienced.  I only took the airport shuttle once but it appears to be pretty reliable.  Only complaint is the $13 for wireless internet. Yuck.

    20/02/12 | Link | Rating: 4.0
    22. Shannon W.
    I stayed at this hotel several times and can usually get a great rate on priceline for it.. If your no able to get it discounted it may run you around 200+ a night. Rooms are nice. Transportation to and from airport. Lobby atmosphere- sexy. Only thing that is an issue and why I gave it 4 stars (not 5) is because of the parking situation. Sometimes I would have to park pretty away from hotel. I surely wasn't going to park in the lot and pay the outrageous parking rate.

    14/03/11 | Link | Rating: 4.0
    23. Michael J.
    I'm a Marriott Rewards Customer and I was surprised to be charged for wi-fi in the room, plus $29.00 per day parking!  Health Facility is good and the bedding is comfortable.

    24/06/12 | Link | Rating: 3.0
    24. Derrick L.
    Stayed here again for the weekend. Again, nothing to complain about except maybe the fact that our key to exit the garage was again faulty at times.

    Excellent service! We didn't sleep Sunday morning till 530 or so and thus decided we should stay an extra night rather than risk driving 6 hours back to SF while burned out, tired, and hungover.

    Went down to the Front Desk, asked them to extend our stay and in literally 2 seconds, it was done. Same rate as the other nights, and newly reactivated keycards as well. I am definitely staying here again and again!

    15/07/08 | Link | Rating: 5.0
    25. Shauna R.
    Swanky hotel, with a great lobby and comfortable rooms! Parking is $25 per night, which is more than nearby hotels, but since we got our room for $60 on Priceline, I can't really complain!

    19/01/11 | Link | Rating: 4.0
    26. April C.
    in town for about a week for a workshop at UCLA, and not up for westwood housing prices, we went the hotels.com route and, well, this place had the best rate, a reasonable amount of luxury, and overwhelmingly positive reviews on the travel sites.  

    and....agreed - the staff was incredibly helpful and the atmosphere perfect.  maybe too perfect - i don't think i've ever seen anywhere so clean, i mean, rooms, halls, elevators, everything - white-glove clean.  i've seen much less clean in much more expensive hotels, for sure.

    one laughable thing - the elevators!  every hour of the day they're flooded with a weird nearly black-light and waaay too much strange muzak - and nearly too loud, too.  it was just funny.

    08/05/10 | Link | Rating: 4.0
    27. Pranjal S.
    Gaudy interior, scary parking lot and always full. it wasnt a great place at all.

    26/07/11 | Link | Rating: 3.0
    28. Hillary N.
    My company's corporate headquarters are in LA, so even though there are enough of us in San Diego to have meetings here, they make us schlep up there instead.

    This review is for the conference facilities and restaurant only. I haven't slept there. Aside from the heart-wrenching, soul-crushing drive from San Diego to the LAX area, my experiences here have been good. Since I'm always running late, I find it convenient that this hotel is relatively easy to access once you get off the freeway. The valet service is great (I'm not sure of the price, my company took care of it) and very fast (again with the Late).

    Our first conference was in the big meeting room. It was typical for a quality meeting room at a hotel - lots of little tables that face forward, with notepads and pens. The lighting fixtures were fun to look at when the presentations got boring. Our second meeting was in the Wilshire Suite, which is a smaller room (converted hotel suite I think) for more intimate meetings. It has its own bathroom, and they also give you a few keycards to get into the fitness room next door and use that bathroom.

    The fitness room looked nice on my way through to the restroom - and the 2nd floor pool was small but relaxing, with comfy-looking chaises and clean white towels. Wish I could have escaped there!

    The bathrooms were large, spacious and clean. No annoying music.

    Refreshments during the meeting are always spot-on. Starbucks coffee, a huge selection of Tazo hot teas, iced water, the most adorable little pots of honey, etc. They continually refill everything and change up the snacks during the day. Breakfast items were pretty typical - fruit salad, muffins, etc. They all seemed fresh and good. The afternoon cookies were pretty much a religious experience. They had peanut butter cookies dusted with powdered sugar and fresh berries.

    We had lunch and dinner in the Bistro downstairs and were allowed to choose from a limited menu. Lunch was good, although the menu made it confusing that we were allowed to select a starter AND a sandwich or salad. I had an open-faced salmon sandwich. It was fresh and satisfying, but didn't blow me away. There was a salad that was built on top of a huge thin slab of watermelon - looked fantastic but I didn't order it.

    Dinner was AMAZING. I started with the Maine lobster cocktail with avocado mousse and roasted corn salsa. It was sweet, spicy and tangy, and served in a martini glass. Others ordered corn chowder served in a huge crispy, light popover bowl. My entree was a Thai chicken pasta (minus the chicken - they are GREAT about customizing orders!) with spicy peanut sauce. I loved it and boxed the other half to take home for the next day. Dessert was a choice between wild strawberry shortcake, carmelized wild peaches with mascarpone, or two generous scoops of ice cream with (!!!)cookies(!!!). Each dessert was served in a slightly different style glass (wine glass, highball, etc). Very cute. They were all fantastic.

    I topped it all off with an Absolut pear martini - great iced pour, very cold and smooth.

    All in all, a great place to have a meeting! If you're staying here, make sure you try the restaurant.

    28/08/08 | Link | Rating: 4.0
    29. Honey T.
    Great hotel with a nice view of the airport! Very clean and an A+++ for Aveda products for their toiletries! Our room price was $100 per day on expedia. The only downfall is the $25 parking!! We actually parked in long term parking in airport for one night for $12 and the other night we parked along side the street which we were lucky to have it available.

    28/09/10 | Link | Rating: 4.0
    30. Tashfeen B.
    This is not a nice hotel as Renaissance hotels are known for. This is an old worn out hotel. The staff isnt as professional as they usually are. I asked the receptionist that I wanted to stay an extra night and she disappeared into the office to seek permission, then I asked her to make me another reservation for next week and she refused and directed me to phone or online reservation system. As a Marriott Platinum, this is major red flag to me to avoid future stay.

    01/02/11 | Link | Rating: 2.0
    31. Carla B.
    ***Very nice hotel, very reasonable price, very close to the airport w/ free shuttle***

    Awesome story: my boyfriend decides to take me to this jazz club in Culver City and he then says we should go over to this little bar nearby. The second I step out of the car, my best friend, whom I haven't seen in a year appears. After my 3 minute open-mouth shock and the Miss Universe cry, she tells me: "Let's go to your house and get clothes, 'cause you're crashing with me for the weekend at the Renaissance!"

    She booked this hotel for $66 a night online and there are Avedo toiletries in the bathroom. 'Nuff said. Great rate and very nice room! This was actually for the NBA weekend, so all sorts of crazy people were staying at the hotel, which brings me to the customer service experience in the story.

    I had 3 situations I didn't quite love.

    Situation #1: The way the door is built in the room where we stayed at least, seems is not sealed or tight enough with the door frame, and there were people at 3 and 4 in the morning coming in and out of their room, carelessly banging their door shut, which would make ours shake, and it would sound exactly as if someone were trying to open our door, which wasn't the case, but it took me awhile in front of the door to figure. The noise in itself (even after knowing it wasn't someone trying to break in) was uncomfortable. Of course, this was the NBA game weekend. This hotel is commonly more for business people, so I doubt you'll get someone banging doors at 3am; therefore because of the exceptional weekend, (and the fact I found my ear plugs in my bag) I never called Front Desk about it.

    Situation #2: We never put a Do Not Disturb sign, yet got no Housekeeping service on our 2nd day.

    Situation #3: The very last night of our stay, there was a very intense smell of weed coming into our room. We waited to see if they were done soon, but it seems it was the Bong Fest one or two doors down, so I called Front Desk. A guy named Daniel answers, and I explain the situation. He sends someone up to our floor, and calls me back to say they are unable to identify the exact room, and that in other words, we have to deal with it or change rooms. We were checking out the next morning, so I told him we didn't want to move our things at that point of our stay. He offered to give my friend a free stay at any 4-star Renaissance or Marriott hotel in the world, which was very kind of him, and he apologized and also removed our Internet fees. True, the situation was not ideal, but it was also an unusual weekend, and Daniel did his best. Thumbs up for customer service, both resolution-wise and demeanor-wise!

    The hotel has free airport shuttle to LAX and valet parking available, as well as free WiFi in the lobby and wireless room Internet at $12 per day. The common areas are clean and very nice looking, too. I'd definitely stay here again and recommend it.

    27/02/11 | Link | Rating: 4.0
    32. zach b.
    Stayed there a couple of times every time we went to LA. The double bed room is the same quality like Quality Inn. Staff seems to be not interested in doing their job. It is the worst Renaissance hotel, not worth the stay. The funny thing is Marriott never send a survey from some of their bad properties so their review always receive a good score from all the good ones only. Next time I stay in Hilton LAX which is much better hotel.

    04/06/12 | Link | Rating: 2.0
    33. Shelli S.
    Mmm what a nice comfy room for the price, nice sheets, clean bathroom, upscale, quiet, great pillows, flat screen tv, huge king size bed, all for $80!

    One star taken away for making us self-park in their lot for a hefty $23.

    But I likes me a clean nice hotel room, check it out and park on the street if you can to save some dough.

    10/03/09 | Link | Rating: 4.0
    34. Kevin C.
    To be honest (b/c why would you want to be anything else) I'm having a really hard time between a 3 or a 4 star rating.  On the one hand, many of the staff members here are utterly incompetent.  The front desk person - after 4 tries - was never able to program our room key so that it would open the parking gate, and on his first try he wasn't even able to program it to open our room (I had to trek back down w/ all my luggage to get him to do it again).  Furthermore, there were some dirty towels in the room, which was gross.    And it took half an hour to get new towels.  

    Despite this, there were some very, very bright spots.  Supernova bright.  First, the staff are universally WONDERFUL.  The housekeeping person I spoke w/ regarding the delayed towels was extraordinarily kind.  She was almost kinder than some of my friends...(maybe i have poor taste in friends...hmm...)  And even the guy who delivered the towels (which was like literally 1 minute later) apologized again!  Furthermore, even though this hotel is a doughnuts-throw away from the airport, I did not hear one plane the entire night.  NOT ONE!  I hear more plane noise from my place in downtown than I did staying here.  That was impressive.  I was also impressed by quality of the toiletry products - yuzu and bergamot and lemongrass and lavender were some of the scents, and it was a pleasant surprise (I have a thing for those hotel-size shampoo/soap stuff).  But the coolest part were the elevators - it was like stepping into "Club E," E standing for elevator.  With modern-lighting showering the occupants in purple, and some tame electronic beat music in the background, it was really kind of swanky, in a weird claustrophobic way.

    So, in the end, I'm going to have to give this place a 4!  I'd def stay here again in the future...I'd just bring my own towels.

    02/03/09 | Link | Rating: 4.0
    35. Bechego E.
    Not what I expected @marriottintl at this Renaissance LAX. The lobby is nice, but the rooms feel old. It is a weird sensation, but real none the less. Also, as an ELITE member I get access to the concierge lounge...again, not what it should be. The Marriott Hotel LAX has a better selection of food and drinks at the concierge lounge. That is true for breakfast and dinner. Next time, that's where I'll stay.

    29/07/11 | Link | Rating: 3.0
    36. Jyenny B.
    If you're leaving town from LAX, this is a great place to park your car!  Very affordable rates for valet parking.  Dropping off my car was super quick and easy.  The shuttle was there before my suitcase was even out of the trunk.  On my return, I simply texted my ticket number when I got on the shuttle and my car was ready when I arrived.  Paying was quick even though their credit card system was down at the time.  Tip:  Make sure to keep your reservation paperwork so you are charged the price you reserved at.

    02/12/10 | Link | Rating: 5.0
    37. Anthony L.
    I stayed at the Renaissance last Saturday night. When we first checked into the hotel, went upstairs to our room and the door was open...the room appeared mostly cleaned, but had water stairs as if they put wet coffee mugs on the desk, and there was 10cents left on the end table. Also, the refridgerator wass gone...I had to inspect the room to make sure nobody was in the room, then called downstairs and the front desk apologized but nothing else. Its $25 for overnight garage parking here, the street parking fills up fast and it looked slummy parking on the street anyhow. There is a burger king directly across the street too, otherwise my stay here was just ok.

    17/11/11 | Link | Rating: 3.0
    38. Denise H.
    I stayed here and it was awesome! My room was gorgeous, the room service was fast and efficient, the Malaysian wings were awesome, and the best part: the customer service was great... If you get an opportunity to work with Carla, or Peter or Vince...bonus!! They were so good to me!!

    25/01/12 | Link | Rating: 5.0
    39. Katie O.
    We got an amazing deal by bidding for a hotel on priceline.com .  Yes, the parking fee is crazy expensive, so we decided to find street parking instead and it was easy - just half block away.  Yes, there's a risk for parking on the street and so there are risks for parking in a garage as well.  If you have car insurance, there's really nothing to worry about.  

    Our room was nice and clean and the staff was extremely friendly.  We got to the hotel at around noon and they let us check in.  They use Aveda soap and shampoo.  I would definitely stay at this hotel again.

    13/02/10 | Link | Rating: 4.0
    40. Jimena V.
    What a breath of fresh air! After a long week of business meetings and after staying at a less than desirable hotel, this is exactly what I needed! CLEAN and SPACIOUS room and just an overall sense of being at a real hotel. 2 gripes though 1. Where's the spa???? 2. Ok can someone help me bring my heavy luggage up to the room? I mean really! Seems like they have no staff for this, or maybe they were just on a break or something. I wouldn't mind if I didn't have a heavy luggage but just so happens this time I do -and need help with it!

    06/01/10 | Link | Rating: 4.0
    41. Amy P.
    These photos posted differ GREATLY from the actual hotel. First of all, it smelled like gym socks, paint and mildew in the lobby. There is also NO CELL RECEPTION. This was a disaster since I was staying here for business. Everyone I spoke with experienced the same issue. You would think since it is near LAX it would be better. It wasn't horrible, wasn't worth the $$ either. Ate lunch at the restaurant, ordered a turkey club w/o bacon and mayo. First, the non-English speaking waiter told me I could not have sweet potato fries at all, then delivered my sandwich exactly the way I DIDN'T ask for it-with mayo and bacon. When I brought this to his attention he muttered something about the kitchen being stupid and disappeared. Brought back my sandwich with the bacon and mayo scraped off. SERIOUSLY. Found a huge chunk of bacon and mayo "residue" throughout the sandwich. If I wasn't in such a hurry I would have sent back again. Catering staff SUCCCCKKKKED at all the functions. Beds were comfortable and room was semi-clean. There was a tremendous amount of dust behind the dresser and nightstands, enough that I had to take an allergy pill. A/C did not work properly, shower also was cold and then scolding hot so you have to constantly adjust the temp. Also had issues w/ self parking in the garage. $13 for internet for 24 hours??? LAME. Overall, glad I only had to stay here for 1 night. This hotel has the "champagne taste on a beer budget" mentality and service level. Wouldn't recommend to anyone.

    25/09/12 | Link | Rating: 2.0
    42. Larry H.
    I was able to get a room in this hotel off of Priceline, name your own price. I refuse to pay full price when you can get it cheaper. I got the room for $60 plus tax. This was by far the best hotel I've been to. Everything was huge from the room to the bathroom and recliner. Not much of a view from the room I was in but for the price how could I complain?

    27/10/11 | Link | Rating: 5.0
    43. Iris Y.
    I had not roamed around but I would say it was contemporary and had the features I liked. large space in the room and lobby, sufficient fitness room, pool, and good service.
    Everything was clean in our room as we arrived and they did a great clean the following day without making me feel like they intruded my privacy. Our toothbrush was touched but placed on top of a towel.(cute little things). 3.5stars!

    06/07/10 | Link | Rating: 3.0
    44. Angela C.
    Came here for a wedding reception.  The food was good, I got a salmon dish!  The reception room was pretty typical, with just a brown flat dance floor in the center.  The entrance of the hotel was also your average looking entrance... nothing here would probably "Wow" the average person, but there's nothing horrible about this place either.  The service was good and the hotel staff were very helpful.

    Super close to LAX so it is convenient if you just came back from traveling and need a place to stay.

    $17 for nightly parking.

    I don't know too much about the rooms.

    08/10/07 | Link | Rating: 3.0
    45. sarah b.
    You will wait 30min+ for the airport shuttle, as you watch all the other shuttles go by 2 or 3 times it gets frustrating. But the beds are great.

    02/02/12 | Link | Rating: 3.0
    46. Kellz B.
    my second time staying here; the first time we booked a suit for three days back in dec. of 2011 (very nice). we recently booked a room for one night on friday. the room was ok when i walked in until i turned on the lights (lmao). first off i did my rounds like i always do any time im staying at a hotel (everyone laughs at me because the first thing i do after i enter my room is turn on the cooler/ac. it doesnt matter if its snowing outside; i have too do this). anyways i place my things down and start noticing small things around the room. you can tell the person or people that booked the room before us had children because the chair in the room had red stains on it as if they spilled red shit all over it and the cleaning crew could not get it out. then someone had took a pen and wrote allllllll over the walls near the bathroom. the last thing was when i went out too get ice; we were on the 5th floor room "506" and when you open the door too this closet looking room almost like a janitors closet; it was hot as hell and smells like wet mold. i put my ice bucket underneath and proceeded to collect the ice and when i went back to my room to rinse my ice off (lol yes i rinse off my ice too); there was black dirt almost like mold was in the mechine. so i called the front desk and they sent someone up with two water glasses. i was highly heated (mad) what am i gonna do with these little glasses of ice? smh might not book with them again. plus parking is ridiculous.

    11/11/13 | Link | Rating: 2.0
    47. Ali E.
    We stayed here 4 night. I read good reviews about it and chose but it was complete disappointment. They gave us a room, which was having really dirty bathroom. I do not want to describe how disgusting it was.
    We asked a new room, and they gave us again sth similar. I did not have really good experience here.

    11/04/10 | Link | Rating: 1.0
    48. Camille U.
    I was looking for a nice hotel to stay at with an out-of-town guest who didn't arrive until nearly midnight. I wanted something that was a decent value and clean, and overall this hotel fit the bill.  Because this was a romantic liason, I ordered the package with champagne, chocolate covered strawberries, rose petals on the bed and floor, and free breakfast.  A great idea for the rose petals is to gather them and throw them in the water when you draw a bath.  The hot water makes them aromatic and adds another nice touch.   It worked like a charm, or maybe that was me.

    I would recommend this hotel to an out of towner looking for a decent deal close to the airport but likely won't stay here again myself since I live in the area and would be looking for something a little more special.  

    In a nutshell, the breakfast was good, the view was of a Burger King, the staff was friendly, the hot water ran out and the parking was $25/day even for guests of the hotel.  All was okay or even nice, but the parking...what a rip!

    I would have given it 4 stars if the innerspring mattress wasn't a totally worn out piece of crap that gave me a backache.  Sometimes you actually do need to sleep in a hotel.

    28/03/11 | Link | Rating: 3.0
    49. SK M.
    This Renaissance hotel is in need of a super upgrade! They are in no way comparable to any Renaissance I have been to. This place was booked with the assumption that it was a 4 star hotel. I'd say the quality of the hotel was more of a 3 star.

    The beds were complimented as being really comfortable from a yelper when in reality they were very short in length and springy. The actual bed was on a rolling frame, SMH (shaking my head)!

    The restroom and overall cleanliness of the room was up to par.
    You can find parking on the street. Parking around the hotel at night seems a bit shady. I parked nearest to the hotel on the street and my car was ok. I can't say I wasn't nervous.

    The staff was really nice.

    So despite the bed being pretty springy. Everything else was okay.

    12/04/11 | Link | Rating: 2.0
    50. Melissa B.
    We stayed here for 4 nights.  The lobby was very pretty, and the rooms were nice, but the bed was nearly impossible to sleep on.  Also, what was up with no Internet in our rooms?!  We would have to pay something like $10 a day for it?!  So we had to stay in the lobby to check our email, which was a total drag.  Also, parking was $25 per day, which, even for a native Chicagoan, seemed a bit steep.

    We also ate at the hotel restaurant, which was exactly Yelp's words: "Meh.  I've experienced better."  But huge portions.  I had breakfast for two mornings after.

    24/07/10 | Link | Rating: 2.0
    51. Jillian Y.
    I should start by saying that we only stayed here because I had a weird Travelocity voucher that required a $300, two-night minimum.  My own damn fault.

    The Renaissance is a lot of things: classy, clean, hard to find on a map.  It's also way overpriced (it's $150/night and no better than the Hilton, which was priced at $87 for the same time period), and when we were there, was full of loud, annoying Wisconsin fans (stupid Rose Bowl) and their (!!!!) marching band, which was practicing in the freaking parking lot.  

    Breakfast was included for us, but at $25 for a buffet was absurdly overpriced.  Room service prices were only a bit better ($15 for a burger; it'd better be good).  We didn't check out the pool or the 11th floor private dining area (which I think we had access to, but am not sure).  

    +1 for Aveda products in the bathrooms.

    02/01/11 | Link | Rating: 3.0
    52. Frank J.
    absolutely the worst service ever

    05/02/13 | Link | Rating: 1.0
    53. Rich U.
    I like everything about this hotel.  

    Great airport location which is pretty convenient to most So-Cal locales, and:

    - walking distance from Avis Rental Car dropoff
    - Carls Jr a short walk away
    - well stocked concierge lounge (though not on weekends) for silver and up members (Alas, I'm neither gold nor platinum)
    - stunning views of downtown LA and Hollywood from north facing upper floors
    - attentive, friendly staff
    - decent bar  
    - small (unheated) pool, but an adequate fitness center  
    - five minutes from Venice Beach, ten from Santa Monica, 20 from Redondo Beach  
    - reasonable pricing all week which goes even lower on weekends

    They have a free shuttle to the airport that runs roughly every 15 minutes.  They could use a sign up system due to the fact that it's first come/first serve and rude East Coast travelers with a Long Island sense of entitlement tend to come late and crowd toward the front.  

    It's not the newest or most updated Renaissance, but it's probably the best of the chains near the airport.  

    They lose a star for their $25 parking fee and $12 wireless fee, but internet IS free in the concierge lounge (though there are only two computers).

    24/02/10 | Link | Rating: 4.0
    54. Christina O.
    I stayed for a 3 day conference and I was very comfortable, staff was very welcoming and professional. Everyone was smiling and helpful. Food was very very good. Rooms very nice and comfortable. Price was decent. I would recommend this to anyone staying in the area - I wish they would included WIFI in rooms for free so that after a long conference day you can work in a quiet environment.

    27/08/12 | Link | Rating: 4.0
    55. Brian F.
    I booked this hotel on a deal that I saw on hotels.com . I'm a native to LA, but have lived in the bay area for all of my adult life. I wanted a hotel centrally located between the westwood/hollywood areas and the more southern parts such as long beach. this hotel being near lax was perfect.

    The place was very clean, had free internet and courteous service. The hotels.com deal I got also included free parking, so that was a great bonus.

    10/12/10 | Link | Rating: 4.0
    56. Jessica Maria A.
    I have stayed here as a guest as couple of times. I found the service, rooms, staff and hotel restaurants were of fine quality. I found my bed to be quite comfortable and the room to be spacious and well lit. If you are lucky, you can get a great view of planes landing at LAX too.

    The restaurant service is wonderful and the food is usually fantastic. I eat the angel hair pasta with seafood or the french onion soup; both of which are very good and filling.

    The parking is pricey, but when is parking not expensive in Los Angeles, especially near LAX.

    They have a shuttle service to the airport, which is convenient.

    21/10/10 | Link | Rating: 4.0
    57. NS S.
    I have been staying there for years, every time I travel in and out of LA or I pick someone up from LAX we eat there. My son and I love the restaurant. We also use their parking when we fly out and we had a positive experience.
    BUT NOT ANYMORE.
    Over two months ago we stayed there for 3 nights to attend a charity event. Our iPad was stolen from our room. It was charging to the wall when we left the room (we had a conversation about it and I know that it was in the room, I saw it as I locked ensured door is locked when I left the room) and then the maid came in right after and when we returned the iPad was gone. We informed the hotel and talked to several people, they eventually put us in touch with their insurance. Wasted so much time communicating our claim with them and sending receipts etc  but we never heard back from them. They ignored my email and calls.  Not even a courtesy message saying we are working on it, or we cant handle your claim .Just purely ignoring us. And the hotel manager and security also. We are very disappointed and will never stay there again.

    12/08/13 | Link | Rating: 1.0
    58. Celly A.
    I stayed here recently with the dude for Halloween weekend.  The staff was fast and really nice.  Parking...We were smart and didnt do valet. Secret: there's parking on the streets. Just do not park on Airport Blvd.  We saw about 10-15 cars broken into.  

    As the dude and I got to the room, we had a corner room with a king bed.  The bed was soft.. Love the pillows! Flat screen tv, clean bathroom, AC.  One setback, the remote was not working and the dude put up a fit.  So we got a new one really fast.  We had no problems with the staff or any issues what so ever.  We were able to do our own thing without being bothered.  Thats exactly how I want my trips to be.  Thank you Marriott!

    01/11/10 | Link | Rating: 4.0
    59. Julia R.
    I was pressed to find a hotel near LAX for a one night stay. My coworkers colleagues usually stay at one of the two Embassy Suites location prior to an early am flight. I don't have any negative feedback about either of those options. I was however pleasantly surprised by the Renaissance. All the rooms were modern and must have been recently renovated. Dare i say i found some resemblance to the decor at W?...only in the interior of the rooms. The common areas were decent no negative feedback. This hotel offers room service w/ is not always what i find at the hotel airports. The neighborhood is well...an airport neighborhood. I found this to be a perfect hotel when you have a late night flight from the east coast. Also this hotel offered a shuttle w/ is great if you have to return your rental car.

    01/06/12 | Link | Rating: 4.0
    60. Jennifer S. P.
    I had a great experience. They had the two things I needed in my short stay. 1) a hairdryer in the room and 2) a great hotel gym with personal tvs  near the treadmill and a rowing machine.

    The room was clean and spacious.

    The breakfast buffet was a bit pricey, but very tasty.

    21/09/09 | Link | Rating: 4.0
    61. Jenny B.
    Pardon me that this review is not about the hotel completely, just the parking part.

    Valet parking is always great, when the service is top-notch and great price. Unfortunately at this hotel, they offered great price valet but service was so-so. It took them over 1.5hours to get my car!!! What kind of valet was that??? Definitely disappointed. I guess I got what I paid for, never fell into trap when valet price is the same as you parking yourself coz that's what happened to me. Once and for all, I swore I will never do LAX valet parking unless I have NO other choice.

    14/03/09 | Link | Rating: 3.0
    62. Julie Z.
    I came to this hotel at 5am on saturday morning because i wanted to use their "drop off your car for 9 dollars per day" and boy was it freakin' nice and convenient. I rolled up in the front, the nice gentleman had me park in the garage and he was very easy and nice to talk to you. he gave me my ticket or price for the parking and voila i had a shuttle come in less than 5 minutes for LAX. It was kind of crowded on the bus, but everything was do-able. the bus driver was super nice as he had grabbed my luggage on and off the bus. I was able to get to my southwest flight in time and nothing was delayed. I enjoyed this experienec and would reccomend it to anyone who prefer to park their car in a secure location. Plus when i came on a saturday it was 8.40 + 8.40 for less than 20 bucks for 2 days. dont' forget to do it online as it is cheaper. =)

    Horray for cheap parking for LAX!!

    20/05/11 | Link | Rating: 4.0
    63. Alex K.
    I've been here before for a business meeting, and this has been the worse experience at this facility. The hotel conference rooms were at capacity.  The small bathroom had a urinal out of service, the validation printer was hard to use, and the parking payment machine was also out of service. How could things at a hotel by the airport be in such disarray?  Epic fail.

    22/04/11 | Link | Rating: 2.0
    64. Tracy H.
    Seems you can't go wrong with Marriott. I really liked this hotel, especially the layout. It had a good vibe, was clean, well decorated with nice rooms and comfy beds. Bar food was not amazing, but pretty good for late night drunken munchables.

    We would definitely stay here again. Especially with the rate we got on Priceline.

    18/05/11 | Link | Rating: 4.0
    65. Kelsey G.
    I can't stand hotels that charge for EVERYTHING! This place doesn't allow pets, has nothing in the lobby for early risers (coffee is $3!!!) and the place has a musty odor. Will not be coming back.

    I will say, the staff is very friendly, hence the 2 star and not the single.

    18/02/11 | Link | Rating: 2.0
    66. Ken G.
    This is a great hotel in an ideal location is you are looking to stay close to LAX.  While the exterior isn't all that amazing, the interior is well done and newly renovated.  

    The service is great and all the staff are friendly.  The rooms are kept very clean and you have all the amenities of a 4-star hotel.

    Keep in mind that this is the kind of hotel that caters to those who want to be conveniently located near the airport, so it's not really close to any walkable "cool" areas.  This hotel is also great for business travelers since they offer internet access in the rooms, WiFi in public areas and a business center.  

    I tried their breakfast buffet once and it was good...it's great that they keep everything nice inside since the outside of the hotel and general neighborhood  isn't all that spectacular.

    24/04/09 | Link | Rating: 4.0
    67. Rany M.
    Love to stay at this hotel when I go to LA..

    -Something everyone should know is that you have to pay 25 or 30 bucks to park in the garage but you have the option to just walk a little bit further And park on the street. Unlike every other hotel near LAX, it is not around a residental area. There are lots of cops around so I think your car would be safe. I always park on the street.

    -Also there are complementary earphones in the gym... and when I last came to the hotel I bidded on priceline and I paid about $60 bucks for a saturday night.

    09/11/11 | Link | Rating: 5.0
    68. JR B.
    Worst experience ever.  We got in late after a long drive.  We booked on hotels.com , not complaining about them though except there reviews of this hotel are not accurate.  We walked in the place and we were offered an upgrade to our room.  It was a two queen bed and the upgrade was to a suite with a pull out couch and King.  The person at the desk went into fast talking creative math.  Basically a con man.  He stated parking was 27.50.  sign said 25 but sure maybe tax or something.  He then said WiFi was 14.95.  He added those up and said the suite was only 8 bucks more.  OK, My wife was interested so we went with it.  Then he explains the internet and states we click on the 9.95 WiFi.  I said to the guy you said it was 14.95.  He stated it was tax.  I was to tired after driving with my kids to deal with it.  I should have dealt with it because the bed was so uncomfortable I didn't get any sleep anyway.  Get to the room and we have the GUEST WIFI and LOBBY WIFI.  Lobby was free and much better.   The Guest WiFi for 10 bucks which I payed 15 was useless.   We asked for blankets and sheets and pillows for the pullout bed because the pull out bed was filthy.  They finally delivered the sheets and blankets.  They said someone would come to fix the bed.  Never happened.  Did it myself.  The room needs a Purell dispenser in it.  The King size bed was one of the worst mattresses I ever laid on.   The next morning we go to check out and I explain to the desk lady the creative math the night before.  She could care less there was no interest in providing customer service at all.  I finally walked away as I will never go here again and I will never use a Marriott hotel again cause of this place.  I feel like I was conned.  When we went to check out in the morning one person goes to get my keys.  They're needed to get out of the Parking Lot.  They didn't want me to get a receipt I believe.  Probably hoping to get more charges out of me.  Also there were two other people complaining at the front desk about there creative math and B.S. charges and piss poor customer service skills, they really don't care.   Just be aware that they will take advantage of you any chance they get.  Play it smart, don't buy any incidentals and don't expect to get any sleep.  Good Luck.

    20/10/13 | Link | Rating: 1.0
    69. Srikanth N.
    We booked it for about 100 bucks a night through Priceline. Room service was OK. The room was decent. Bed and bathroom  were good.

    Parking options suck bigtime. They charge 25$ a day for self parking and a little more for valet. Try to street park it on the 96th or 98th street which are about a quarter mile walk. Or park it on the public parking for 15$ a day on the 98th street.

    07/12/11 | Link | Rating: 4.0
    70. Jeff F.
    Compared with other LAX airport hotels, this is a 4 star option.
    - Great rate
    - Free airport shuttle that runs every 15-20 24 hours a day
    - Pretty modern hotel
    - Solid Concierge Lounge
    - Gym, although antiquated is a pretty good - separate cardio and weights section

    04/04/10 | Link | Rating: 4.0
    71. Armando B.
    Very nice hotel but the food is over price and the hotel charges you for everything. Internet is 12.95 and breakfast and lunch is going to run you 20+ per person. Rooms are clean and good customer service.

    03/03/13 | Link | Rating: 3.0
    72. Chow N.
    I chose this hotel b/c it's close to the Avis.  I can just return the rental and walk to this hotel.

    The room was tiny, but the feather bed and pillows were very comfortable.  Helped a lot since I was feeling sick.  The sheets were clean, albeit a bit dingy.  

    The service at the hotel restaurant was very slow, although they were busy.  I had the french onion soup and the caesar salad.  The soup had a huge portion of phyllo dough and the broth was OK.  The Caesar salad was boring for a fancy hotel.  I had to convince the server that I wanted the free bread, so please bring it.  He brought it after my entrees were served, so I could just eat 1/2 of a roll.

    No free in room wifi, and no chance of free water.  The airport shuttle isn't dedicated to this hotel, as it stops off at other hotels too, so plan accordingly.

    Luckily, I just needed a place to rest up from being under the weather before my flight home.

    16/02/12 | Link | Rating: 3.0
    73. Harsha R.
    The wife and I stayed at the Renaissance hotel during a recent trip to LA. We had rented our car from Budget and the hotel was conveniently located opposite the rental car facility.

    The room and bath were quite satisfactory and the hotel staff were generally friendly. While returning to the room one night, we were asked by a staff standing near the elevator to show our key. I found this to be a bit strange.

    Although it shouldn't be surprising, nothing was complimentary - covered parking, internet, and breakfast. A bottle of water in the room was priced at $4.50 which I thought was a bit too much! The only thing that wasn't extra was the use of a coffeemaker in the room.

    I chose this hotel because I found the price (including parking) to be reasonable compared to other hotels nearby. I'd sure stay here again if I have to.

    13/09/11 | Link | Rating: 4.0
    74. Rashid M.
    Decent hotel very close to the airport. The rooms were nice and clean, but I think for the price, you can get a better hotel in the area.

    Stay at the Westin or Sheraton instead.

    17/11/09 | Link | Rating: 3.0
    75. Dorothy C.
    For the price, this place could not have been better.

    The location is very convenient to the airport and to several car rental companies. A shuttle picked us up at the airport after only about a 5-10 minute wait, and when we decided to rent a car, it was an easy walk across the street to Budget.

    Great food and drinks at the restaurant and bar, and a very friendly and helpful staff. Has a nice gym and sauna, as well as an outdoor pool and whirlpool. Very quiet, clean room. We'll definitely stay here next time we're in LA.

    16/05/12 | Link | Rating: 5.0
    76. Sam V.
    Came here recently for a short trip to LA, got a room with two full size beds.  Now let me preface, I'm not very picky with my hotel rooms, but my cousin, who came on the trip with me, is very much so.  And she was fairly happy with the room, the staff, and the price.  

    For $150/night, this hotel was great.  The only qualm I have is that there wasn't any free wi-fi, but if you use the wall that's closest towards the Sheraton Four Points right next door, you should be fine.  Oh yeah, and the fact that they place Evian water bottles in your room with a VERY small $4.50 at the bottom.  

    The availability of Aveda products are a plus, the beds were super comfortable, plus rather than having to grab my iPod charger, each room comes with an iHome!  The mini fridge was perfectly sized, and there was plenty of storage for clothing.  

    Overall, if you're looking for a relatively good deal in LA, i.e., this four star establishment at a 3 star cost, not a bad option.

    15/09/11 | Link | Rating: 4.0
    77. Norman J.
    When you are relaxed just by elevator lighting, you KNOW you're in the right place. I have not one thing bad to say about this property. From the front desk staff to the Bistro servers everyone was full of smiles and professional. Close proximity to the airport (my room had a view of runways 24L and 24R) and a Burger King for a quick snack was very cool. 24 hour shuttle to catch that early flight.The surrounding area is industrial and I'll leave it at that. The quality of the linens, the bathroom layout, the plush carpets in the halls, the dark woodsy color scheme throughout the hotel, all lend to a feeling of quality and somehow elegance. My stay was quiet. I gave it the white glove treatment in ALL areas and my gloves came up clean. Never stayed at this brand before but they have a new customer. Stay here!

    20/12/12 | Link | Rating: 5.0
    78. Mike P.
    Very nice, good location. Breakfast is good, but $26 good I'm not sure. We had it included in our package or I wouldn't have done that. Internet is expensive and an add-on, and the worst, was the $27.95 per NIGHT to PARK my car. Wow! I felt a little abused on that one, and therefore the 3 star instead of a 4 stars.

    24/03/13 | Link | Rating: 3.0
    79. Amanda R.
    these guys were great at this hotel. i was stranded due to a home stay gone wrong and they accomodated me at two in the morning with the lowest rate possible, waived my internet fee and also sent me my phone charger i left behind via ups free lf charge after i discovered i lost it. very clean hotel, comfy bed, quiet, near highway/back roads, & great black out curtains! only complaints are that parking is not free (though reasonable), no free breakfast (even though I left before breakfast anyway), and the shower water pressure was very weak in that room, which i informed them of. thanks for saving me, renaissance lax!

    23/01/13 | Link | Rating: 4.0
    80. Julia Y.
    If you need someplace to stay for the night that's close to LAX (free airport shuttle) and only a 40-min bus ride away from Santa Monica beaches, this place works out just fine. The lobby looks a great deal more impressive than the actual room, but we didn't have any big problems. It's also just a 5-minute walk to the bus depot station where you can get on a bus (for $1) to Santa Monica! I guess the only limiting factor is food and other forms of entertainment, but that's the cost of staying in an airport hotel!

    10/04/13 | Link | Rating: 4.0
    81. Tiffany N.
    In comparison with other full service Marriott brand hotels and Renaissance Hotels this one is not very luxurious.

    The staff is friendly and helpful as they tend to be at Marriott.

    The room was comfortable but a bit dated for my taste. Carpet was a little tattered. Towels thin and dingy, definitely in need of replacing from overuse. A couple of very small things that irked me only because it is expected when you stay at a hotel...there was no shower cap or laundry bag. I typically don't pack either of these items since they are always found in the room, even when you stay at a lesser hotel. I was only staying 2 nights so I managed.

    I am always outraged that these hotels are still charging for internet service. That seems so ridiculous to me. Thank goodness for Smartphones ;)

    It's an average hotel with an average experience.

    06/04/12 | Link | Rating: 3.0
    82. Mike A.
    Excellent breakfast buffet, but @ $23 a bit pricey.  They run some room/buffet bundled rates that make it doable.  

    One of the best ones in the area when taking everything into account, but their standard rates are just way to high for an airport property.

    01/03/11 | Link | Rating: 4.0
    83. Abbi F.
    I cannot comment on the hotel as I was not a guest...but

    THIS PLACE IS AWESOME TO PARK IF YOU'RE FLYING OUT OF LAX.  Well cheaper than other neighboring lots, and this one you can book online, covered, and thoroughly gated.  I had no worries about my car during my week long venture out of town.  I will certainly use this again.  Shuttle between hotel & LAX runs every 15-20min around the clock, so no worries about getting stuck or missing your flights.

    10/02/12 | Link | Rating: 3.0
    84. Mike H.
    Stayed here because I got a great rate through Kayak, and its close proximity to LAX. Adequate room, very comfortable bed, okay service, and quiet (is right in between landing approach at LAX). Would have given four stars, except the $35 nightly parking charge, and the heater sounded like an air compressor every time it clicked on. Must have woke me 10 times throughout the night.
    Will look for alternate digs next time in town.

    30/08/12 | Link | Rating: 3.0
    85. Zandra E.
    Let me preface this with saying that I would give this place 3.5, but I definitely can't rate this place 4 stars at all.

    I ended up staying here during a recent business/ grad school orientation  trip to Los Angeles. We arrived and was able to check in very smoothly, parked with no problems (BTW people, stop complaining about the parking. Just about every major city have parking prices like this.) and went up very exhausted to our rooms. As soon as we walked in, we were greeted by a gush of hot air. Holy shit the heat was on. I know that what LA considers cold and what Dallas considers cold is a bit different, but it was definitely not cold enough for heat. Actually, I needed some air conditioning in my life. We immediately called down to the desk and waited for about an hour for someone to come. I ended up calling again and they were still very nice and called again to check on his status. When walking out the door, we ran into the gentleman who did repairs coming to our room. He was very, very nice and apologetic explaining that he had several rooms before us. He check the unit and fixed it while we went downstairs to grab something to eat from the restaurant. When we returned to our room, it was definitely cooling off and was finally getting comfortable.

    As for the room, it was nice and comfortable. We had double beds, plenty of outlets, was able to pick up free Wi-Fi from the Four Points hotel (otherwise it is $13.00), the room was clean, but we did not have a refrigerator. That sucked, but oh well. The channel selections were really good on the tv too. I also liked that they had plenty of towels in there and Aveda products. So, why the lack of stars you may ask? Well, I'm getting to that now.

    The walls are thin and I was staying next to loud idiots. Unfortunately for me, I was housed next to some young military guys. I had to be up at 7 am and these jerks were soooo LOUD. I ended up having to go next door and ask them to calm it down and when they did not, I was forced to call the desk and they sent security to handle it. Sadly, we did have to hear him and what we deduced was a prostitute rutting, but I was able to go back to sleep though because laughing boy lasted under 3 minutes and I promise you she faked it the whole time. LOL!

    The next day I, which was a Sunday morning, I had to get up early again for more meetings and was woken up way before my time because laughing boy was awake and was talking WAY TOO LOUD. When I was finally able to nod back off and wake up, my Mom and I was privies to a fight he had with his wife on the phone about where his money was going. He also had an argument with some girl that I guess ripped him off in his room too because he yelled while stomping his feet (on a carpeted floor), 'ALL I WANT IS MY FUCKING MONEY BACK!" Yep. He was having a bad Sunday. We did not have check out until 1, but decided to just leave that morning. Check out was easy and once again, the workers were really nice so there were no problems there.

    Although the Renaissance has a great reputation, this one must be the trashier cousin of the others. The building is nice, but it is definitely not a luxury hotel and it is definitely not a slum. It is a 3 star pretty much. The beds are comfortable and so are the pillows, but there is definitely some wear and tear in the building that could be updated. So if you are looking for a 3 star near the airport, I would definitely stay here with no problem. Also, if you are big on water conservation, you will love that all the bathrooms are fitted with eco-friendly toilets. I know that may be strange to point out, but I like that they care about clean water conservation since clean water is so limited world wide.

    18/12/11 | Link | Rating: 3.0
    86. Nick L.
    Good location with easy access to major routes.
    Parking is pricey - you'd think as a guest they could make it more affordable.

    The hotel itself is pretty nice inside and looks the business in the lobby area.
    The rooms are a little small and a bit dated. There is little soundproofing it seems as you could hear people in the hallway clear as day. Normally you get a bit of a muffle but you could hear every word spoken. Either that or they were shouting in a super clear voice!

    This place was hotwired and it's not bad. 4 stars per hotwire....a little generous imho.

    31/05/12 | Link | Rating: 3.0
    87. Eric L.
    Great experience. Quick check in, nice room. Air conditioning worked well.  Room was very clean. Aveda amenities a nice touch. Breakfast smelled good, but was pricey. Bed was great, not lumpy. Linens were super soft. Made for a great night sleep.

    22/06/13 | Link | Rating: 4.0
    88. Katie S.
    I think this place gives you a good bang for your book.  I was originally booked for a regular room for 100 dollars a night, but I upgraded to a suite for 50 dollars and I received complimentary parking.  This was an excellent option because parking is very expensive.  I mainly chose this hotel because I had a conference there, but it is a good option by LAX.

    The room was nice and clean.  It wasn't spectacular, by any stretch of the imagination, but nice, clean, and spacious.  They did have Aveda products in the bathroom.  They also leave your fridge empty so you can stock it with your own snacks.  

    The restaurant served good food, the prices seemed a bit high for the hotel.  Also, room service ends at 12 pm.  I like the utility of an all-night service.  

    The lobby is very nice and well-decorated.  It is very modern and clean.

    The gym was great!  There was a lot of equipment, individual TVs and headsets.  They also provided prepackaged moist towels.  Nice touch!  There is also a nice, albeit small, pool.  

    All in all, great value!

    08/12/11 | Link | Rating: 4.0
    89. Krystal C.
    This hotel is one of the nicer Airport hotels. I've stayed here a couple times and both stays were "OK". The Bar/Lobby area is cute and the rooms are nice and spacious. The bed is beyond comfortable, I didn't even want to get out of it.

    Valet parking is $32 per night, which is on the high end for an airport hotel. The valet staff isn't friendly at ALL. When we checked out the valet guy handed me my keys and said "Have a Nice Day". Ummm, do you not see the suitcases standing next to me? I mean geesh, at least ask me if I need any help before just leaving.

    Another -1 for the $12 in-room wifi charge. I can't remember the last time I've been charged for Wifi at a hotel. You can sit in the lobby for free wifi service, but who wants to do that?

    Last but not least, it took 5 minutes for my shower to heat up in the morning. I was 2 seconds shy of calling the lobby when finally the water started to heat up. Not a good way to start your morning when your already running late for a flight:(

    18/12/10 | Link | Rating: 3.0
    90. Tammy B.
    This hotel is great. Clean, service is good and friendly, there is a gym on the second floor with a pool and jacuzzi, and the area is convenient.

    The parking is expensive at $25 a night. The parking spots are way too small and people don't know how to park so they basically take up two spots.
    But other than that, this hotel is awesome! I'd stay here again.

    02/09/12 | Link | Rating: 5.0
    91. C S.
    A decent hotel. I would give it 3.5 stars. I like that it has both cardio and weights in the gym. Food isn't bad but it is pricey. Rooms are ok but nothing to celebrate.

    02/03/14 | Link | Rating: 3.0
    92. Mona V.
    The room was clean and neat, however the tv didnt work. We had upgraded our room and were disappointed about the tv, but the GM rebated the 200.00 upgrade fee back to us, and gave us access free to the restaurant in the hotel, the hotel picking up the bill! Wonderful service!!

    18/09/13 | Link | Rating: 4.0
    93. Hushi L.
    Did not know what to expect from this hotel, but DAMN did they have some EXCELLENT service. Awesome pool and weight room.

    The rooms are very comfortable, very cool and so relaxing.

    People are VERY friend here too. Everything is just so beautiful. Makes me miss L.A. :(

    05/09/11 | Link | Rating: 5.0
    94. Tejas M.
    This place hosted the Miss India Globe Pageant... Didn't see anything outstanding for the place!  Wish the parking structure had a direct access to the hotel!

    26/08/13 | Link | Rating: 3.0
    95. Stephanie L.
    I'm torn between 2 and 3 stars.

    Just a quick tip, you can drive around the hotel and look for street parking. We found one just around the corner and saved ourselves about $20! The only thing is the area is kind of shady.

    Having used Priceline again, I got this room for a pretty good price. Except it's located next to LAX and you can definitely hear the planes.

    The lobby is nice but too many people congregate around the little coaches for some reason. It's not meant to be a hang out spot so I don't know why they're huddling around a laptop and standing around talking really loud.

    I was initially excited because they placed on the 11th floor - the "Executive Floor." I thought we would get complementary breakfast and snacks but that's only Mon-Fri and we arrived on Saturday. :(

    We got placed in the corner handicap room, which was really weird. It was also annoying that I could hear the people next door slamming their doors open and close.

    I did like their Aveeda toiletries, and their comfy pillows. They also wrap up the glasses so it's nice to know that it's sanitary.

    Overall I wouldn't go out of my way to stay here and I definitely don't consider it a 4-star hotel. More like, 3 1/2.

    19/01/11 | Link | Rating: 3.0
    96. Gina Z.
    It sucks with fake free wifi...., Only lobby is free.....
    25 bucks for parking ?!  Suckssss

    13/05/12 | Link | Rating: 2.0
    97. Claudine S.
    This is a nice hotel right near LAX.  It's got nice decor and an attentive valet and front desk staff.  The bar area is nice but the bartenders take FOREVER to make your drink.  You could be there at bar all alone and still wait on a drink for 15 minutes.  The rooms are just okay for what you're going to pay for it.  The downside for this place is that they don't have room service until after 6pm.  Who does that??? That is absolutely ridiculous for a hotel of this stature.  They expect you to go down to their bar/restaurant area and wait on food for 30 minutes.  This place needs to get it together.  And expect to pay an arm and a leg for parking in their structure.

    If they happen to have chocolate chip cookies out by the front desk GRAB THEM!!!! They are AMAZING!!!!!

    30/07/12 | Link | Rating: 2.0
    98. Lorrie M.
    I was definitely extremely skeptical of this place when I first booked. I booked through their website even though Hotels.com offered a cheaper rate since my travel plans were uncertain but I ended up here anyway.

    The parking situation is a little crappy considering most of their parking spots are terribly small, so people take up more than one spot because they just have a large car and nowhere to park it. The charge is $25/night which is hefty for such a bad parking situation but I guess in LA you take what you can get.

    Our room was clean, but the bathroom felt a little bit icky, maybe because the floors were tiled or cold but generally I didn't like it too much. The water faucet was a disaster since it literally SPRAYS everywhere, but that can be dealt with too.

    The beds were comfortable and the TV was nice, no static. Basic things you can expect when you are going into a 3.5-4 star hotel. The hotel services were prompt and check in as well as check out was fast and easy. No complaints, would stay here again if I find a good rate.

    23/03/11 | Link | Rating: 4.0
    99. Brad S.
    Normally a real nice hotel. Security breaking into you room at 4am to wake you up was not a pleasant experience.

    09/11/13 | Link | Rating: 3.0
    100. J D.
    Stayed here on a recent trip to Los Angeles.  Was given a room with two Full Sized Beds.  The room wasn't too bad, but I couldn't get a good night of sleep here.  The bed was uncomfortable and the pillows weren't either.

    I thought I would have trouble sleeping here since it was so close to the airport, but noise was not a factor at all.

    Another annoying thing was that there was a constant smell of food in the room....like we were above a restaurant or something.  We were 6 floors up, so I don't know where that smell was coming from.  The Burger King across the street perhaps?  It was distracting to say the least.

    Another bad thing about my stay was that the gate to exit the parking garage was out of order 2 days during our stay, which prevented us from exiting when we swiped our key.....what the?

    The only positive I can think of is the decor of the lobby....some cool furniture in there.
    yelp.com/biz_photos/94BZ…
    yelp.com/biz_photos/94BZ…

    Overall, it was not a good experience.  Unusual for a Renaissance.....I usually have a good stay with this chain.

    Return Factor - 1%

    06/06/11 | Link | Rating: 2.0
    101. Damian D.
    If you're just staying for the night or in transit from a connecting flight, this is an amazing location. They have a free airport shuttle that drops you directly on the front door.

    My wife and I arrived at the LAX at 6pm and our flight left the next day so we booked this hotel.  The rooms are comfy and the beds are huuuuuge. The bathrooms is ok but it does the trick. Extra points for the mandarin/minty body lotion.

    I like this hotel also because there is bus stop across the street that takes you directly to Abbot Kinney. There you can enjoy plenty of eateries and shops. A great way to spend a whole afternoon.

    For my Hawaii peeps, there is an In-And-Out Burger joint about 2 blocks away and since we don't have one yet in the islands, it is a must.

    If you're feeling lazy and it is before 9pm, then order take-out from Wok On The Wild Side (my review at yelp.com/biz/wok-on-the-… ). Very nice customer service!

    The bar area is very overpriced and the food/service is meeeh but it is very convenient not to rent a car and have to drive around the city. Just pop a couple beers and night-night.

    :)

    18/09/12 | Link | Rating: 5.0
    102. Lisa K.
    Generally speaking I only stay at Marriott hotels thanks to their awesome rewards program. On a recent trip to LA I stayed at the Renaissance because I'd liked it so much on a previous visit. I won't be making that mistake again.

    Normally Marriott hotels excel at customer service, yet Customer service is where the Renaissance failed.

    Examples:
    - We had to return to the front desk on two separate occasions to ask that our pass for the parking garage be activated.
    - We had to call down twice to ask for extra towels.
    - We had to call down twice to ask for foam pillows. It took two hours for the pillows to arrive and when I called down the second time they had no notice of the first call.
    - I ordered coffee for 2 and one continental breakfast. The continental breakfast was supposed to consist of a croissant AND muffin, fruit, and juice. When my order arrived I had 1 coffee mug, a piece of toast, fruit, and juice. I called back down and asked for my additional coffee mug, as well as the croissant and muffin I'd ordered. We waited an hour but the rest of our order never arrived and at that point we had to leave.

    I'm not letting this skew how I feel about the Marriott brand in general but I think this Renaissance needs to take a good look at their customer service and fix a few things. Asking for something twice isn't a big deal. Asking for everything twice is a problem.

    28/10/12 | Link | Rating: 2.0
    103. Adam K.
    Ok this is mainly a review of the bar.  Did not stay I'm the hotel.

    first we parked in self parking and could not figure out how to get into the hotel- there was no entrance!!  We ended up in the alley by the service entrance.

    Then, went to the bar.  The worst bar I've ever been in!!  The service is EXTREMELY slow, the bartenders don't know what they're doing, and the setup is the weirdest one I've ever seen.  Definitely would never go back here.

    06/08/13 | Link | Rating: 1.0
    104. Asuka N.
    I've stayed at Renaissance hotels before, and in particular I'm a big fan of the one in Norfolk. As I had a 6 AM flight out of LAX, I wanted to stay at a location that was close to the airport, as well as the rental car return (didn't want to drive very far when I was still half-asleep). Given the price was reasonable (less than $100/night), I booked a couple nights here. The hotel itself is solid; it has an older feel to it, but all the amenities have been refurbished, and you don't really hear the airplanes all that loudly as they come in to land. The folks at the front desk are friendly, and the restaurant downstairs is passable (if a little on the expensive side). The one real drawback is the cost of the extras...first, $13/day for Internet access? I would assume that most people who are staying right by the airport are more apt to be business travelers, so it seems a bit ridiculous not to have free access of some kind. Additionally, parking is very expensive - the $27/night for self-parking in the garage behind the hotel (which, granted, is a decent parking lot) is on par with something you'd pay if you were in a more central location. That just seemed a bit out of line.

    In all, the hotel does get the job done from a hospitality standpoint, but the prices for the extras that you are likely to be utilizing while staying here are a bit high. I would probably stay here if I had a layover and didn't really require a car, but I think if I was staying in LA multiple nights again, I'd see what else was offered.

    12/05/13 | Link | Rating: 3.0
    105. Elizabeth L.
    The Hotel itself is stunning. The pricing is reasonable for what is offered. The best of it all though is its fine dinning restaurant. The Chef, George Peterson, is just great. He will come out and talk to you  if asked. He makes the best bass and steaks. The food is just so great. It is not just a hotel restaurant. It is a great place for lunch or a special dinner. Parking is validated so there is no extra cost. They take reservations and you don't wait an hour after your reservation. Sometime you can get into dinner with out a reservation. It is just great. Love it.

    11/02/14 | Link | Rating: 5.0
    106. Leslie Y.
    This place is considered a 4 star hotel and it truly is a great place to stay, even if they charge for parking (25 a day)....

    We got 2 rooms here at a very good price (97 per room / nite).  We didn't even get a chance to see the pool, use the sauna, enjoy the facilities available....besides the comfy beds after a long day of work.....

    Very convenient location to all freeways.....

    The place is clean, isn't that what it's all about, getting a clean room and showers with pressure so you can feel the water smacking the back of your body after a long hot day....

    This is definately recommended for families that can chill in the pool and head to Burger King for snacks......

    Anyways, the reason I am giving this a 5 star is because I had dropped my earring stud in the sink as I was cleaning it, when I called the front desk, they immediately sent someone up to retrieve it.....and I was in a rush to leave for a meeting so it was important for me......

    19/06/12 | Link | Rating: 5.0
    107. Christi M.
    Came here for a meeting and was pleasantly surprised. The room was nice and comfy. The valets were right there to help. Best of all, the customer service and smiles from EVERY employee was welcoming. I felt right at home here.

    10/02/14 | Link | Rating: 5.0
    108. Jeremy C.
    Easy for in-out to the airport. It was nice but I've stayed at nicer Renaissances but then again it's right by LAX so what can I realistically expect??

    Staff was good, breakfast was good, the top floor lounge was nice, and that's about all I can say. They have a shuttle that picks up and goes to the airport. It's a great nice hotel if you are only spending the night in LA and catching an international flight the following day.. or vice versa..

    If you're staying IN LA then and want a Renaissance... DO youself a favor and stay and the one in Hollywood!

    07/08/12 | Link | Rating: 4.0
    109. Teresa L.
    It is not the perfect location for the beaches, the studios, the freaky funky neighborhoods or the mountains, but it is centrally located to get to any and all of those places.  Plus, if you're flying into LA, it is great to be a short shuttle ride from LAX.  My room seemed to be freshly redecorated and carpeted with all the comfort and necessities you need for a short tourist stay or the business traveler.  It had everything I look for in a hotel room.  There were shelves in the bathroom to store personal items.  There was a full length mirror and a mirror in the room.  It also had a refrigerator and plenty of drawer space and a large closet.  

    I recommend and took advantage of the "surf and turf" package, which combined parking and internet for approximately $15 additional.  The self parking is easy to access and all spaces are within close walking distance to the hotel.  We did not utilize room service or the restaurant.  However, the bar provided very appealing decor and excellent service.  The drinks were a little pricey (house chardonnay - $9.00 per glass).

    The best feature of the hotel is the high quality of all of the staff.  The staff is very professional.

    If your trip to LA is going to include visiting multiple sites using a rental car, this hotel is a great choice.

    16/09/12 | Link | Rating: 5.0
    110. Sheila C.
    For a LAX hotel, I was pleasantly surprised at the cleanliness and hospitality. The shuttles to and from the terminals run at decent intervals and staff is very helpful. The hotel is reasonably priced and the hospitality suite had a great selection. Check-in went quickly and smoothly. The pool and exercise room were great too. I would definitely recommend this hotel if you have an overnight stay at LAX.

    19/06/13 | Link | Rating: 3.0
    111. david h.
    Only stayed here because I had an early flight the day I was leaving. Would not choose to stay here again. $35 valet parking and $25 breakfast buffet is ridiculous!

    Rooms were cramped. Serviceable but not real high quality.

    Again, good location if you need to be by the airport but I wouldn't choose to stay here again.

    Downturned face.

    06/06/13 | Link | Rating: 2.0
    112. Nikki T.
    Made a reservation for my b.f bday an spoke with kandace she was amazing BUT  unfortunately I reserved room n didnt get the one we reserved our view was rocks an a wall horrible. Thankfully were only there for one night was suppose too b 2 nights but changed our mind an the desk guy was rude

    23/01/14 | Link | Rating: 2.0
    113. Dim S.
    Very clean and modern looking hotel close to LAX.

    The beds were comfortable.  I only wished they had more in-house dining options, like the Marriott LAX.  There aren't many dining options within walking distance from the hotel.

    31/03/14 | Link | Rating: 5.0
    114. Jennifer S.
    Very nice hotel, great staff...............except for Asian Mgr. on site.
    He promised me that he would have the General Manager call me this past Monday. I stayed for 2 weeks at the hotel on Business and the manager on site couldn't offer me access to the Club level. He informed me that he would have a general manager call me. I work for a large company and spend over $10,000 a year on hotels alone for travel.
    I wont do business again with this Hotel because of a poor site manager who is not skilled in customer service.
    Return customers mean money to the company , good service gets repeat business.

    I'm still waiting for that call.

    07/06/13 | Link | Rating: 1.0
    115. Elnaz S.
    One of my favorite hotels by far!!!

    Oh the beds.... They are soooooooo comfortable!!!!!!! I could sleep here forever

    You get free wifi downstairs

    Also a nice lounge area w a big screen

    Don't pay to park here... Street park :) it's free

    30/06/13 | Link | Rating: 5.0
    116. Dee M.
    Stayed here for one of my usual business trips to LA. Couldn't get in to my all time favorite, the Renaissance at Hollywood and Highland. Since I'm a Marriott snob, I opted not to stay at the W Hollywood, an uber chic hotel. I had a marvelous stay.Contemporary furnishings, with a hip vibe. Loved the concierge lounge. They offer really delicious appetizers and desserts - baked brie and apricot, raspberry cheesecake parfait in wine glasses, turkey and cranberry stuffing, miniature apple strudels, and a make it yourself Starbucks coffee machine.

    The only downfall was that the elevators were out of order during the week I was there and you had to carry your luggage down a couple of flights of stairs from the parking garage to the lobby and then up to your room. Made for great exercise though.

    I will definitely be back!

    16/07/11 | Link | Rating: 3.0
    117. M M.
    Personally, I had some positive comments about my 4 night stay recently.  Some of the plus remarks already are noted by other guests.  My comments are about a few odd observations during my stay.
    I used the elevator to the lobby on Feb 13, about 3:00pm from the 9th floor to print a boarding pass.  On the 9th floor a hotel worker was using an electric carpet cleaner in front of one of the elevators ( the one I did not not use).
    Upon my return, as soon as the elevator door opened, (the same one I took down to the lobby from the 9th floor), this worker had his arms spread wide to block my exit from the elevator directly in front of the doors of the elevator.  I think he said "hi".
    I was able to step around him to get to my room.  It did not occur to me till I made it to my room that he may have been harassing me.  The stance he had was in no way associated with the work he was doing.
    The next morning in the lounge at breakfast a worker with a long pony tail glared at me till I left the room for no reason, even though I was entitled to be there.
    Lastly, I have reason to believe that people were entering the hotel and entering the upper floors of the hotel by elevator for the purpose of harassing certain guests.  These people were not guests of the hotel.  Anyone can literally walk in off the street and enter the elevators to any floor.  
    I feel this is not a safe hotel for single women since getting to some of the rooms can be a lengthy  hall walk.  Actually, the only time I saw a "security person" he was standing in the middle of the concierge lounge, of all places, so people had to walk around him, since he was standing in the middle of the floor and appeared like he was directing traffic.
    The first 2 days of my stay the lounge card reader was not working so anyone would be able to walk into the lounge, so status meant nothing.  Workers eventually did get the reader working properly.  Even still, the door is opened and closed so often, I think people come to this lounge from other hotels in the area.
    So, not Eek! just one star.

    27/02/14 | Link | Rating: 1.0
    118. George F.
    Stayed there on Friday night. Good rate $108. Parking is always the minus for this Hotel. They charge $25 for parking and the spaces are small and limited. The rooms and the Hotel is nice. I get upgraded for Marriott Gold and the club level has complimentary breakfast and happy hour. Plus one star for upgrading to real size towels.

    10/06/13 | Link | Rating: 4.0
    119. Paul G.
    When we booked the hotel for our stay we were going off of the photos online. surprise? the photos online must have been from when they first opened because this place is far from Nice for us.
    To begin with, parking is horrible.Not only are the spots pretty tight, but its expensive. Parking for guests staying overnight was $26 a night. and you think that would come with something right? nope! When we walked in it looked ok, nothing special. The room is one step up from a motel room, the tiles in the bathroom were cracked, the bed was so uncomfortable, the bathroom shower had the "hot" and "cold" water labeled backwards so hot was cold and cold was hot. And you think it ends there right? Nope! We tried to use the wi-fi, but its $12.95 a day. so we decided to go down stairs to the business center. Wrong again. It was $.49 a minute for using the computer, another $.30-$.50 to print i believe. I mean these people just keep trying to take your money and you have no end for it.
    The one plus of it all? There was no fee for checking out early. Our stay was supposed to be 4 nights, we were so displeased with it all, that we checked out before noon after night 2 and went to another Marriott Hotel and stayed there for 2 days.

    09/01/14 | Link | Rating: 1.0
    120. Indeo H.
    If you like modern art and friendly amazing service this is your place. It has 24/7 complimentary airport shuttle and also 24/7 gym but the pool is so small and not heated :( that's kinda sad but the restaurant is so good I love the breakfast.

    23/02/14 | Link | Rating: 5.0
    121. Terry J.
    I think, perhaps, that business is a little to good for this location.  I think that they are not trying quite as hard as they should.

    There isn't anything particularly wrong with the place.  There isn't anything which stands out either and therein lies the problem.  A brand with a reputation like the Renaissance should be something more than an upscale Holiday Inn.  There isn't anything at this hotel that I cannot get at a lower price nearby.  Nothing.

    Were I the brand manager for Renaissance or Marriott I'd be deeply concerned when a high profile property such as this one at LAX becomes just another place to sleep.

    I don't have a solution but I damned well see a problem.

    24/09/12 | Link | Rating: 3.0
    122. Vi Y.
    8am on a Monday when I'm on vaction in LA, when I SHOULD be sleeping in, and I've already gotten 2 calls.  One at 6am for a wake up call we didn't ask for, and one at 8am for some automated, "welcome to the hotel" call.  

    Are you serious?  I wanted to get away for a few days, sleep in, not think about work, etc.  and now I'm up early, wide awake, and working.

    Oh, it's $28 to self park and $35 for valet.  But they upsold us to a suite, free wifi and free self parking for an additional $50/day.  They wouldn't let us see what the upgraded room looked like, but it's just ok.  Very basic, old furniture, odd layout.

    I thought I got the room for pretty cheap, but after the parking and upgrade, it wasn't THAT cheap.  Plus it's so far from everything in LA so far.  Not sure if we'd stay here again.

    05/11/13 | Link | Rating: 2.0
    123. Rebecca R.
    If am in LAX and I need a place to stay..marriott properties are my go to...but this is ok...Staff is a bit stuffy and rooms can be noisy...I'd rather Marriott it

    25/11/13 | Link | Rating: 3.0
    124. Tiff P.
    Beautiful, clean, updated hotel. But not to be confused with most Renaissance's, that have the fitness club and spa, this one has neither. However the rooms are clean and modern, the valet is still top notch, and their service is always great. The restaurant never disappoints either.

    13/08/14 | Link | Rating: 4.0
    125. Salil G.
    Really nice hotel. I normally put in $75 on priceline and get my room. Place was clean and parking wasn't too bad. I'd stay again.

    29/07/14 | Link | Rating: 4.0
    126. M M.
    Hands-down this hotel is amazing.  Each staff person I encountered, gave outstanding service and wants the guests to enjoy themselves during their stay. During my most recent stay at  the Renaissance LAX, my family was celebrating a birthday  and we had 3 rooms. Each of us agreed about the service and excellent attitude of the staff. The rooms were clean, with appropriate amenities, and well-appointed.

    The Bar, the Restaurant, the Sunday Buffet and everything was so good, we can hardly wait to come back. The convenience to get around LA, and the proximity to LAX added to our convenience during our stay. This ranks as one of my lifetime favorite hotels and I look forward to coming back.

    I know they are renovating soon so it will be even better.

    Like some other hotels, there are a few things that didn't work right, a slow/non-draining sink, no light or lamp in 1/2 of the room (after requesting it), and a housekeeping request 3 times before it was done.

    28/10/14 | Link | Rating: 4.0
    127. Roxy B.
    The hotel was very clean, classy.
    The staff was super helpful & friendly. Came here during a convention & wanted no interruptions & loved that they had a discreet no disturbance, incognito option for those of us that dont want to be found.
    The parking however $28 for self parking for overnight guests? wow! Ive stayed at higher end hotels in much nicer areas that keep SELF PARKING parking fees at  $20. Anyways parking was my issue. everything else was great so 5 stars.

    20/01/14 | Link | Rating: 5.0
    128. Char L.
    So when AA screws you over for a flight and suddenly you have to stay the night in LA, you get put up at the Renaissance. Check-in went smoothly, the room was clean, Aveda products. Glad that there was toothpaste since luggage didn't make it to the hotel room. AA gave $12 per person for dinner and $7 per person for breakfast at the Renaissance restaurant. There's pretty much nothing you can get for that price. $12 for a Ceasar salad, chicken is $5 more. For breakfast, the 2 cheapest items were oatmeal or cereal at $7 each.

    Shuttle to airport leaves every 20-30 minutes. There's no set schedule. There's some street parking around the hotel.

    18/06/13 | Link | Rating: 3.0
    129. Cheryl D.
    Nice rooms, but maybe time for a renovation. They have shuttle service to the airport and Aveda toiletries.

    13/10/14 | Link | Rating: 4.0
    130. Gary O.
    Meh sums it up pretty well.

    Let me start out by saying this was a really quick stay. Due to flight delays, I didn't get to this property until after 1AM and had to leave at 7AM for a meeting downtown, so I certainly didn't get to experience much of this property. My welcome was lethargic at best, with no "thanks for your loyalty." No  mention of concierge access (which I wouldn't have had time to take advantage of anyway, but the desk clerk didn't know that).

    My room was very nice and quite large - I don't know if it was an upgrade or not; there was no mention of upgrade at checkin. A bit odd that there was no chair other than the desk chair, despite the available space, but that's no big deal. The lobby is attractive.

    Arriving so late and tired from travel (and having some trouble finding the self-park area which appeared to require your room key for access), I just let the valet take my car - valet parking for my ~6 hour stay cost $36, which even for an airport property seems egregious.

    No outlets available by the beds. I had phones and iPads and headphones plugged in all over the room, just none nearby me as I slept, so no ability to check the time or confirm the alarm, etc.

    This next bit doesn't speak to the hotel property itself but more to its location - and more or less applies to any hotel property close by LAX. As i was looking for the parking entrance, I passed the property along 96th Street, and thought I'd take the first right to go around the block. After I turned on to Belford, I saw that it was a cul-de-sac, so I went to the end of this short block to turn around. As I drove, I noticed cars parked everywhere available on this street. One parked car flicked its headlights at me (probably signifying that *that* was where I could buy drugs) and as I reached the end of the street and swung around to head back out, I saw a woman's head popup from the lap of the man seated behind the wheel of another car... Yep... hookers and drug dealers on the street immediately behind this property. Again, NOT Marriott's fault, and there are lots of hotels of varying grade and brand all around LAX, and the LAX area is just plain sketchy. Not a neighborhood to take a leisurely stroll during your stay.

    09/10/14 | Link | Rating: 2.0
    131. gerard n.
    Once past the lobby, the property looks tired and worn.  Noticed rips in the carpet.  Walls in the room have gouges and big black marks.  Beds appeared relatively new and bathroom was in better shape.

    I had requested a king.... Upon check in the desk clerk told me I had a king.  The room contained two small beds.  Called the front desk - who told me I was wrong, because the computer said the room had a king.  Guess I was wrong and cannot tell the difference between one king bed and two small beds - after all, as the clerk told me that is not what the computer said.

    The place is noisy.... Though the windows are sealed, you can hear  cars honking.  I heard room doors slamming through the night.

    Club lounge breakfast about average - small offering - fruit, muffins - the usual.

    Most hotels have a schedule for when the shuttle leaves for the airport.  When I got downstairs, the staff's response to when the next shuttle was scheduled - " we have not seen the shuttle in over half and hour". They were unable to tell waiting guests when it would show up.  So a few of us took a cab.

    Overall - disappointing and below renaissance standards.

    26/02/14 | Link | Rating: 2.0
    132. Michelle O.
    Very nice hotel. Modern, clean, even swanky.
    I was in LA visiting a friend for a couple of days and needed a nice hotel that wasn't ridiculously expensive.
    I wanted to be near the airport for convenience.
    This is definitely a solid 4.5-5 star hotel
    On hotels.com the cheapest rates were $250ish a night. I took a chance and called the hotel and they had $89/night rooms. This is a fantastic value!!

    14/04/14 | Link | Rating: 4.0
    133. Robert K.
    Too many screw ups.
    Overcharged for hotel holds more than double.
    Good lobby-average rooms
    Way too Expensive to park

    30/05/14 | Link | Rating: 2.0
    134. Alijah V.
    I used to really like this hotel until they took away all the microwaves... Now I'm forced to buy something or go to bed starving! Gave it 3 stars because the beds are real comfy and close to the airport

    26/11/14 | Link | Rating: 3.0
    135. Gary R.
    Beyond the beautiful room (and huge bathroom!) the food and service in the concierge lounge were wonderful. We also enjoyed the $50 dining credit that came with our reservation at WP24 (fabulous appetizers!). We're planning to make the JW our "home away from home" as it's only three easy miles from USC. We'll see you again on Family Weekend in October, and Fight On!

    16/12/14 | Link | Rating: 4.0
    136. Artty T.
    The location is great. The room is clean and plenty of parking lots, except that its a bit pricy ($30). However, the most impressive thing is about the service. Jenny at the front desk is very nice, helpful and have full of hospitality personality. We are very impressed with her service during our stay.

    28/12/14 | Link | Rating: 5.0
    137. Mike B.
    Great Hotel, clean rooms right by LAX.  They have a shuttle that runs to the airport if you need it.  The staff here was friendly and the rooms were nice and quite.

    03/03/14 | Link | Rating: 4.0
    138. Eric F.
    Awful service. On checking in there was one person at the very long desk with 6 stations. There was a long line of people waiting to check in yet neither of the other two staff in the office behind the checkin desk came out to help. They came out once in a while but clearly didn't want to help speed the process for everyone at 10:30 PM.

    We hung out the tag for breakfast delivery between. 5:30 and 6. It was expensive but we had an early flight. Breakfast never showed. At. 6:10, I was down at the desk about it. Room service was not answering the phone. The guy at the desk tried to tell me I was supposed to pick up the breakfast downstairs.

    "Dude, it's room service!  There's boxes to check for delivery times and a service charge. You are supposed to bring the food to my room."

    He kept trying to call about it and kept forgetting our room number. At 6:40 on the way to the elevator, guess what shows up?  Yeah. Our breakfast. Too late.

    Idiots. Never staying here again.

    21/07/14 | Link | Rating: 1.0
    139. Alethia F.
    My room was peaceful and I had a view of LAX. They treated me like a Queen for my Birthday stay. Hatim at the front desk is amazing! Still Smiling;)

    30/12/14 | Link | Rating: 5.0
    140. Judy T.
    Only stayed 1 night but that definitely wasn't enough. The decor and atmosphere was so nice. I also love the free breakfast and late night free dessert. Thanks for a great stay!

    05/01/15 | Link | Rating: 5.0
    141. Anna N.
    Review strictly for hotel parking - 4 days

    Parking my car and getting a shuttle bus ride to LAX early in the morning was easy. It was good until I landed tonight at 10PM...

    1. Idk if it is the construction going on at LAX...waited close to an hour for shuttle bus.

    2. Upon paying my parking fees with cash, the parking guy said you don't need the ticket...just press the assistance button when you get to the gate...which prompted the following questions -
    - Did he keep the cash? No receipt was given.
    - When I pressed the assistance button, I was told to use my ticket?? Wha? Really makes me think he kept the cash and just open the gate for me.

    08/07/14 | Link | Rating: 3.0
    142. Adam J.
    I enjoyed my stay here. I spent 6 nights here so I had ample time to check just about everything out. There is ample parking in the garage, which is $25 per night to self park. The front desk staff was very friendly. There was a little glitch when we checked in as their system reflected something different than our booking online. Not a problem as they were very professional in sorting out the matter and everything was resolved quickly. I appreciated the twitter account for the hotel checking up on me often. The room was nice. Not the nicest I've ever seen but deserving of the rating. The concierge lounge was comfy, and I did like the bar/bistro downstairs. I didn't get to check out the pool and hot tub however every time I looked out my window there was people in both so maybe that's a good sign. I would stay here again.

    07/10/13 | Link | Rating: 4.0
    143. Paul C.
    Having been a Marriott Rewards member for years, I've stayed at quite a few of their properties in vacations past. My stay at the Renaissance LAX did not disappoint. Once I entered the garage elevator and saw the dim lighting and relaxed lounge music, I knew it was going to be a great stay!

    Friendly service at the front desk from every employee I had an encounter with. I especially appreciated  the employee that left the desk and escorted our party to the elevators leading to the rooms. The rooms were in great condition and well-maintained. This Renaissance matches all the other properties in that they go for a modern contemporary decor throughout the hotel. The beds were super comfortable! Aveda bath products are provided in the rooms. Mini fridge is also provided if you are in need of one.

    The gym had a decent selection of cardio equipment and free weights. All in great condition! A small heated pool and hot tub are right outside the gym. Nice little outdoor area to relax.

    Self-parking is $25/night. At $116/night, great overall package that included the breakfast buffet for 2 each morning. Other appealing deals if you are a Marriott Rewards member or have AAA. Great location near the airport and a short drive to popular Santa Monica, Hollywood and Downtown LA. Highly recommend if looking for a place to stay in this area!

    05/11/13 | Link | Rating: 5.0
    144. Ann V.
    Pros- nice rooms, clean, very close to LAX

    Cons- poorly trained staff.
     Coming back from a long day in LA we found 2 mysterious packages on the ironing board in our room. Decided to call front desk about this turns out they delivered the packages to the wrong room! The hotel staff came to pick it up and delivered it to its proper room. Except, in this series of unfortunate event, there were too many problems I want to point out.

    1. The telephone on the desk was not working. Thank god the one on the nightstand was working
    2. The staff took over 30 minutes to come to the room
    3. By the time the staff came to the room, he went ahead and open the door WITHOUT EVEN KNOCKING
    4. He said he was told no one will be in the room (why? We used the room phone to call ..)
    5. Even if that was our package, please don't put it on the ironing board. Its not a table!!

    Also the next day we call to ask for 2 extra comforters. Had to call twice, took them about an hour and they brought only 1.

    Other 'things' that I personally didn't like;
    Elevator Music was too loud.
    Lobby music was too loud. (Makes it hard to hear staffs)
    Parking place was awkward. Always need to go through lobby.
    Expensive hold fee
    Must pay for Wifi
    Bathroom didn't have a place to hang towels

    TL;DR I guess we were just unlucky, but sadly I don't feel like going back.
    The place isn't bad, it a good place to SLEEP. But not a place to be pampered with good service.

    07/07/14 | Link | Rating: 3.0
    145. Vicki L.
    I planned a 2-day conference here with 40 people last week. Amazing staff! Liz, Tracy, Barrie, Victor, and more. Every detail from the booking of rooms, menu, food, bartender for our private event rocked. Great lodging rooms and event planning. Our group was very impressed!

    26/01/15 | Link | Rating: 5.0
    146. Johanna A.
    We stayed for two nights over President's Day weekend while attending a Dr. Who Convention at a neighboring Marriott property. We reserves two rooms, one for myself and husband, one for the teenage girls. We had asked to be on the same floor; the room that my husband and I were given was over the lobby and very noisy. The next day we asked for a change and they accommodated our request, on a different floor. The front desk assistant Muhammad found a room for us that was much better.
    Great things: They gave us the convention rate for the parking that was less than half of normal rate, fantastic buffet breakfast that was included in our room rate. The service at breakfast was, by far, the best service of any restaurant we ate in during our stay. The food was very good., only wish that I could have eaten more:). The rooms were very clean. The pool was closed, under renovation but the girls were able to use the pool next door at the Sheraton. We had free WIFI because I am a Marriott Rewards member.
    Would have Like a bit better: I have stayed at other Renaissance properties and I think that the bathroom amenities could a been a bit better; yes there was Aveda shampoo, conditioner, lotion and soap but that was it. I know, just a small thing but I think that a small selection of cotton swabs, q-tips, might of been a nice touch.
    Overall, I really enjoyed our stay and will stay her again when we return next year to the convention, or any time our travels take us to this side of LA.

    18/02/15 | Link | Rating: 4.0
    147. J B.
    One star for the good service and one star for the great bed.

    They would have rated higher but there were a several things rather off and I expected much much more from a supposed 4 star hotel...

    1) Bathroom

    a) If you use the #2 setting on the toilet it spits water back out on the seat (ew!) EVERY time.

    b) There was no fan in the bathroom. I might have been OK with this if there was a window in the bathroom but no, the bathroom is right by the front door to the room. So on top of the 75% humidity weather in LA that night we got a nice room sauna from taking a couple of short showers. Thank God neither of us had gas, can you imagine?

    c) There were only two bath towels in the room for two guests. The 3 star hotel we stayed in the night before had 4 bath towels. Yes we could have called and requested more, but I expected better.

    d) there was a screw literally sticking out of the bath tub faucet over 1/4".

    2) the windows were simply filthy. As in disgustingly filthy and could barely see out of them filthy.

    3) the lamp by the bed was difficult to turn on/off. The switch appears to be coming apart. It was so hard to turn my mom couldn't do it and thought the lamp was broken.

    4) parking was an extra $23 A DAY and if you don't know the hotel layout, good luck making it from the self parking lot, down to the lobby and then to your room.

    5) They expect you to pay $12.95 A DAY for WI-FI access.
    Again, I'm comparing them to the 3 star hotel we'd just been in where we got free WI-FI for 12 hours daily (understandably you only had basic service for free and high volume bandwidth required addtl. fees)

    5) the coffee was good but only 2 creamers were in the room. Again, the 3 star hotel we stayed in the night before gave us double that and I had expected to be able to make coffee for me and my mom without having to call the hotel to bring more creamer to the room.

    The beds were very nice though so if all you're going to do is sleep and go #1 it's good as long as you keep the AC on all night to reduce the high humidity in the room.

    10/07/14 | Link | Rating: 2.0
    148. Van N.
    Although the Renaissance is trotted as a 4 star establishment, I felt that the room was not up to par. The decor in the lobby and the inside of the hotel did feel modern and chic but the rooms could use a make over.

    For about $90/night (Priceline Bidding), I had a comfortable stay at the Renaissance. Quick and efficient check-in. I liked that i could prepay for the parking but did not enjoy the 14% tax on it. The bed was comfy. Also, a perk in this hotel was the AVEDA products and toothpaste available in the room! I have gone to high end establishments to find poor toiletries products and most do not provide toothpaste. I was pleasantly surprised. Wi-fi is available in the lobby, but since I stayed on the 3rd floor I was able to utilized the Lobby Wi-fi signal.

    Valet and self parking is available. Unfortunately, I was unable to get the pricing for valet. But self parking (overnight guests) is $26 dollars. For visitors it is was $27 if they are staying for 3 to 24 hrs.

    Overall, I would rebook another stay at the Renaissance.

    03/01/14 | Link | Rating: 3.0
    149. Jose G.
    This is a nice hotel. Conveniently ubicated near LAX. Food at the restaurant is great, rooms are clean but old. I am not giving 5 stars do to the high price of the rooms..

    18/11/14 | Link | Rating: 3.0
    150. Valentina A.
    It's a 4 star hotel and deserves all the 4 stars.

    Not a 5 for me because...the pool is small, only up to 4 feet deep and very tiny  (only fits 19 ppl max). No one really used it at around 7pm though but since it's an outside pool it does get a bit cooler. Anyways and our sink and tub had some water stains but I've always been a neat freak so not sure if that matters for others.

    Why it's 4 stars:
    Really pretty and modern looking lobby, restaurant has great food (their salmon sandwich was delicious), service everywhere is amazing (always there to answer questions) and we were able to check in much earlier than 3pm as it requests and got into our room right away, overall hotel look is classy, really cool gym room, and beds are comfy.

    Overall: if you need a place to stay at for a couple days close to the airport, Renaissance is perfect. Very close by lax, it's clean and has all the amenities needed :)

    14/09/14 | Link | Rating: 4.0
    151. Eddie S.
    Nice hotel. Very close to LAX. There is a great Greek restaurant around the corner. Rooms are very clean and quiet. No airplane noise. Staff is also very friendly.

    23/01/15 | Link | Rating: 4.0
    152. Robert S.
    Excellent place for events and seminars.  The parking attendant was also very friendly. I was there with a work van and had ladders on top of it and could not go into the parking lot. He let me park in front of the Hotel. Of course I paid the self parking rate, but I did not have to wonder around looking for parking.  They are very hospitable and they even have cool water with fruits, complimentary, in the lobby.  Newly remodeled and nice ambiance as well.

    20/02/15 | Link | Rating: 5.0
    153. Amanda W.
    The room is very small.  Wall is very thin.  I did not feel safe.  I was not happy at all.  There's a better choice else where.

    26/02/15 | Link | Rating: 3.0
    154. Jenny V.
    Customer service good. Location good. Amenities typical (water and wifi in the lobby, 24 hr gym, pool avail in the evening, and restaurant). Building run down. Depending on price, not a terrible place to stay (eg pay 3 star prices)

    The good: Clean rooms. Room size OK. Lobby area typical for a Renaissance. Staff was friendly. Air-conditioning worked.  This hotel superficially looks like a 4 star and your 4 star experience may be hit and miss. This is why this review generally gives it the 3 star rating.

    The really bad: Cabinet housing the fridge locked shut. There was no key and this was not a cubby to lock valuables. Wasted 20 minutes trying to unlock it myself and search for a key in the room. Wasted 20 minutes waiting for locksmith. Wasted 20 minutes while Locksmith tried to unlock the cabinet. In the end he completely removed lock because none of his keys worked Apparently, this was an anomaly situation. Here is the issue: I am in LA for 1 night. I spent a total of 3 waking hours in this room between the evening and the morning. Got in the room at 11p, went to bed much later than I wanted to at 1a. Then woke up at 8a and checked out at 9a. Waste of time. Not relaxing. Since I was comped about $20 I wasn't livid. Since this was a short vacation away from the stress of my daily life, I did expect more.

    Additional minor bad notables (Since this all happened in 1 stay, it was worth mentioning. If only 1 of these happened, I would not have even mentioned it.):

    -Elevator did not work.
    -Keycard for parking did not work.
    -Long lines in lobby.
    -Toilet flushes spit water out of the toilet. Tip: Flush then step back. WTF
    -Beware the Ice Machine Room is really gateway to hell. Otherwise, there would be no other good reason that room is 150 degrees Fahrenheit!

    23/10/14 | Link | Rating: 3.0
    155. Wendy H.
    This review is based solely on the conference room and my experience there. I was here for a 12-hour long class held in the conference room of this hotel and I got a chance to browse around a little. From the outside it looks very old and run-down but inside is surprisingly modern. Every single one of their staff were courteous, friendly, and helpful. Front desk staff helped me find the room that I was supposed to be in. The cashier at the gift shop was beyond friendly and the servers in the cafe was great. Although the food in the cafe is expensive for what it's worth, it is expected of restaurants inside a hotel. Every single time we came back from break there was always water refilled at our table. I can't vouch for their rooms but so far I am loving their service!

    18/09/14 | Link | Rating: 4.0
    156. Warren C.
    Review for the airport parking situation only.

    It's not bad. The structure seems to have a good number of spots (mostly towards the top though). So if you're on the top floor, even if you paid for indoor parking, you may or may not get it depending on availability that day.

    Shuttle leaves for the airport maybe every 20 minutes, but like most places, a ton of variability here. The valet guy said the shuttle would arrive in 10 minutes, so I went to the restroom and came back, and it the shuttle was getting ready to leave. On the way back, I had to run after the shuttle, but I'm guessing it's another 20 minute wait otherwise.

    Upon return, you're supposed to pay at the valet cashier at the front entrance of the hotel. Process isn't well-documented though. Basically you just pay them, then they tell you to buzz them with the intercom at the gate when you're leaving, and they'd open the gate for you. No receipt or anything. A little unsettling if the valet guy walks away from his post or something, and you're stuck with a car behind you trying to get out.

    14/04/14 | Link | Rating: 3.0
    157. Charlie T.
    The worst services I ever see ..
    The shuttles waiting from airport to hotel 45 mins ..

    17/11/14 | Link | Rating: 1.0
    158. Brad W.
    The double bed room is kind of small compared to similar hotels. Besides that the lobby was beautiful and the staff was very helpful when my roommate and I had a single at first lol. Things are now situated but the only negative is no free wifi!

    31/12/14 | Link | Rating: 3.0
    159. Daren C.
    Great location if you need to be near the LAX. The Hotel looks amazing but really is a fancy lobby for a Holiday Inn experience.

    1. Nice valet, until you tell them you will self park.
    2. Nice Lobby, too bad you are not sleeping there.
    3. Nice parking garage...not $25 a day. (Called and negotiated to $15)
    4. Rooms were average at best. Seriously average.
    5. Nice shampoo if that's why you would pick a hotel
    6. Pool was a joke.
    7. 2 places near by to grab a bite.

    12/05/14 | Link | Rating: 3.0
    160. Patrick F.
    This review is only for the bar downstairs.
    Went to see some friends play in the lounge last Saturday night. The place was clean, quiet, friendly enough staff. But the drinks were pathetic.
    I understand the concept of watering down drinks in order to reduce consumption of alcohol and to make a hefty profit. But how do you water down beer?
    Every drink we ordered, including two kinds of beer, apple martini, old fashioned, gin & tonic, everything had little to no taste.
    You know how "flavored water" has a hint of the flavor, but it's really just a fragrance more than a flavor? That's pretty much how every single drink was. With the gin & tonic you could detect a faint smell of juniper...but nothing else. Even the tonic was weak And the beer tasted like water.

    03/04/15 | Link | Rating: 2.0
    161. C. M.
    It was easy to find, and the parking was close but $28.00 a day.  Once you parked, you had to take an elevator up, walk back through the lobby to another elevator to your room.  There's a restaurant and bar on site as well as room service, but we didn't order.  The bathroom was pretty small and the water never fully got hot.  The bed was pretty awful, but the pillows were fluffy and plush.  The view was good, and the price was ok-$170 a night with the parking.

    19/03/15 | Link | Rating: 3.0
    162. Pamela M.
    This hotel is beautiful, but parking is terrible.  It seems as though they rented out the top floor of their parking structure to a car rental company, which leaves limited street parking for their guests.  What a pain!  Valet parking can run you $20-$35.  Ugh!

    They are VERY strict about not bringing in outside food for seminars and charge around $5 for a bagel and $90 for a coffee/tea station.  What a racket!

    19/08/14 | Link | Rating: 3.0
    163. CC C.
    This is a very very nice hotel, but for some reason it didn't hit all the right notes for me.

    I utilized this place for a park and fly option. The price was right at $159 + tax for a night stay and 7 days of parking. They offer valet services for your car and shuttle to the airport. The shuttle runs every 20-25 mins, but not on any set schedule so you have no idea how long you'll actuallt wait for it. Staff is pleasant enough.

    High notes for me is how close it is to the airport, the price, and the comfort of the room. Lows being the freaking shuttle. After flying all day, waiting "approximately" 20-25 mins for a shuttle sucks because it's always longer.

    I can't put my finger on exactly why I didn't love this place. For as nice as it was, and it's a gorgeous hotel, I feel like it should have made a better impression on me. It was good and that's really all I can say.

    11/02/15 | Link | Rating: 3.0
    164. Kyle H.
    The wife and I stayed here for 1 out of 3 night we were in LA while traveling back to HNL from LHR. We chose to stay here the night before our return flight to HNL to avoid having to commute from Anaheim, and though it's close to the airport, it certainly isn't walking distance.

    Despite being close to the airport, we retained our rental car overnight so that we could run last minute errands the following day. We arrived later in the evening and grabbed one of the last remaining parking stalls in the relatively small parking garage. After parking, we headed down to the lobby to check-in. Upon check-in, my Platinum Elite status was acknowledged and we were upgraded to a Jr Suite and offered a choice of amenity or points.

    Our room was on a high-floor, near the elevator and was of a good size. The Jr Suite had a king bed with a separate sitting area, with a TV in both the sitting area and by the bed. The room also had a view of the runway, so it was great for plane spotting. The room itself was also nicely appointed, though just a tad dated. It really wasn't bad, I'm just nitpicking here. I've seen much worst. Beyond decor, the bed was comfortable, the room was clean and the bathroom had good toiletries (Aveda).

    Service-wise, the hotel was pretty good as well. The staff was friendly and courteous, though the one service hiccup I did experience was at breakfast. With the Club Lounge closed on the weekend, we were given vouchers for the restaurant. The voucher covered continental breakfast with the option of upgrading to the full buffet. Breakfast was fine enough, though when we finished, our waiter decided to point out that the voucher doesn't cover gratuity and seemed intent on letting us know we needed to tip. Otherwise, though, we had no issues with the service here.

    Would I stay here again? Of course! It's a nice, quiet, comfortable and convenient property. And as an added bonus, it has decent plane spotting for all the AvGeeks out there!

    18/04/14 | Link | Rating: 4.0
    165. Diane L.
    Awesome customer service
    Jenny at the front desk was amazing. Food was divine. Rooms clean and beds felt like clouds. Will be staying here again

    28/03/15 | Link | Rating: 5.0
    166. David A.
    I used to live in Costa Mesa, California and now go to Los Angeles for work.  So, this review offers helpful tips for business travelers heading to Los Angeles.  

    1.  No matter what you're told, fly into LAX.  You can get direct flights from almost any city of substance in the U.S., which is awesome.  You won't get that at the airports in Orange County (John Wayne), Ontario, or Burbank.  Save yourself that extra three hours of unnecessary travel time.

    2. The night before your return home, stay at the Renaissance Los Angeles Airport Hotel.  It is less than a mile to the terminals at LAX, so it is the nicest hotel that is conveniently located near the airport.  Bottom line, its the closest and nicest hotel by the airport.  You'll have exercise facilities, room service, and a early morning shuttle that will only take 10 minutes to get you to your airline.

    Staying at this hotel is no brainer for business travelers in LA.  Even if the rest of my trip is in south Orange County or Riverside County, the last night of my stay will be here.

    18/11/14 | Link | Rating: 4.0
    167. Jane S.
    I stayed here for a few days during a conference earlier this year.  This is a nice hotel near the hotel - certainly nicer than a sister hotel just down the block.  Our room was nicely appointed, clean and the beds were very comfortable.  We heard no noise from the nearby airport.  The front desk staff were incredible courteous and helpful.  We did not order room service at all, but did order food in one night and the delivery guy said he had no issues coming up to deliver the food.  All in all, a very pleasant stay and I would recommend it.

    15/05/15 | Link | Rating: 4.0
    168. Quisha H.
    Very decent hotel I'd be happy to stay at again

    Pros:
    1. The employees are awesomely nice and helpful. The checkin/out process was quick and they even accommodated my late checkout request.
    2. The breakfast buffet is actually great and goes until 1130. Omelette and pancake station with tons of options in addition to breakfast meats, fresh fruit, bread, pastries etc. and everything was GOOD and fresh (though for 24 bucks a pop it should be lol)
    3. Never had to wait long for an elevator. I know that seems random but I haaaaaate waiting forever for hotel elevators and then they're already full from everyone else waiting -___-
    4. Room was super clean. No mysterious hairs or stains to be found.
    5. Their fitness center rocks, and I'm pretty sure it's larger than the pool lol.

    Cons:
    1. Parking is $27/day. Idc if it is LAX that's obscene. Thankfully my room deal included a $25 credit otherwise I'd have parked down the street at Ez park or something for $15
    2. We requested extra towels and they never showed. We called twice and were told they were on the way up but after waiting an hour had to go retrieve some from the pool area ourselves.
    3. The rooms while clean and bright do not match the snazziness of the rest of the hotel. From the lobby/bar I would expect something for updated and modern but it's just meh.

    Tip: Inquire about upgrades. For a few bucks more than my original booking I was upgraded to a suite with parking and wi-fi included plus a $25 hotel credit.

    07/12/14 | Link | Rating: 3.0
    169. David H.
    It's not that this hotel is awful, it's more like the only possible circumstances I can see staying here are when your flight is delayed overnight and you get a free or cheap room. Otherwise, you're basically in the middle of nowhere, with few and pricey amenities, and a $26 a day self parking fee should you happen to have a car to escape this place.

    The lobby is really nice but you aren't sleeping there (I hope). The elevators are lit up like clubs and play rock music which is fun but not worth the stay here. Hotel bar is also okay and has decent happy hour specials by hotel standards.

    The wifi isn't free here, instead you'll either use your phone data or pay $12.95 a day. Free breakfast? Not here, the breakfast buffet is over $15 and I didn't try it so can't comment on its quality. They also charge for the business center computers unless you are printing airline boarding passes. To be fair, both computers were broken so they let me print my Dodgers tickets for free at the front desk. I was in my suit so they practically ran to intercept a customer who I assume thought I worked there and was about to ask me a question.

    As for the rooms, the beds are pretty comfortable and otherwise the rooms are garden variety average and suitable. Nothing special and a little old but not bad either.

    One of their few free amenities (other than breathable oxygen in the room and in room coffee) is a shuttle bus to the airport. I had to wait 20 mins for the shuttle but it went directly to the airport and wasn't too crowded.

    Like I said, it's not that this place is horrific, it's that there are dozens if not hundreds of better hotels for the money in the area. Don't stay here unless your flight is cancelled.

    15/07/14 | Link | Rating: 2.0
    170. John C.
    If you are looking for a place with good hotel Security, look NO MORE!  You have come to the Right Place!

    A few weeks back, some buddies all flew into town for a show at the LA Forum (which this hotel is conveniently located minutes away from).  Needless to say, there were several other people staying at the same hotel for the show and maybe a bit liquored up.  The hotel knew exactly what to do and did not play hard ball but politely reminded people that there were other guests that had early flights who needed sleep.  

    BAR: This is a bit pricey but when on vacation, that is what the 7/11 across the way is for with the fridge in the room.

    ROOMS: There are no views but if you are staying next to the airport, you are not in LA for a view.  The beds are comfy and the TVs are large.  Exactly what this yelper needed.

    OVERALL: I would highly recommend this place if any yelper is in town especially for a show at the Forum.

    07/12/14 | Link | Rating: 4.0
    171. Jennifer S.
    Did a one-nighter at the Renaissance LAX when hitting a concert at the Forum.  Definitely didn't want to stay in any of the motels near the Forum!  The price at the Renaissance was great at $109 with a $25 credit towards the ($30) parking fee.  I jumped on that!  

    I was very happy with the room..comfy bed and bedding, comfy room overall, nice bathroom with Aveda amenities.  What surprised the heck out of me was that it was so quiet in the room.  I mean, airplanes fly over this hotel every 2 minutes and I never heard one while in the room!  

    We were there on the weekend, so concierge lounge was closed - can't comment on that, but we were given free breakfast buffets and it was quite nice.  Good selection of breads/bagels, smoked salmon set up, fruits, yogurts, and the hot food had an egg station, bacon, sausage, potatoes, and bread pudding.  Everything I had was yummy.  Just wish I had more room to eat more!

    We managed a dip in the Jacuzzi and the only problem there was that I almost died when I tripped over uneven concrete that surrounds the Jacuzzi.  THAT is a lawsuit waiting to happen.  Otherwise, the pool area is just a little old, but they have decent patio furniture and nice pool towels.  The gym next door looked quite nice and stocked with plenty of exercise machines.

    Overall, the overnight stay was great and staff was friendly.  I would totally stay there again and recommend to others.

    Oh, and there is a bar and restaurant in the hotel as well as bars and restaurants in lots of hotels nearby.  You can easily Uber to the Forum for a concert for aobut $8 each way, which is cheaper than the $25 parking at the Forum, so keep this place in  mind if you need an overnighter after a concert!

    08/12/14 | Link | Rating: 4.0
    172. Bobby C.
    Really nice lobby.  You feel impressed when checking in.  Front desk was professional.  Checking in was on the slow side.  The line was getting long so they called an additional person to the front.  But that's where it ends.  Room was clean with nice Aveda toiletries, but there was dried black adhesive or something on one of the pillow cases.  If you sit at the foot of the bed, the frame/mattress start moving around as it is not locked down or bolted.  We had to keep fixing the fitted sheet as it kept coming off.  

    $26 parking fee, but you can come and go as you please with your room key card.  Wifi is not free.  Burger King across the street.

    19/09/14 | Link | Rating: 2.0
    173. RedRiverYankee ..
    Although I love Marriott, this was my first time at a Renaissance. It shares a shuttle with the Sheraton and stops at the Sheraton first. The shuttle bypassed the Renaissance in the mornings to the airport because it filled up at the Sheraton first. (I was working at the airport and took the shuttle to and fro everyday). During the evening when being picked up at terminal 4 arrivals, the shuttle would fill up at terminals 1,2&3 and Tom Bradley Intl and turn off its sign and bypass terminals 4,5&(6?)..
    The rooms were dated. There was a dining room style chair at the "desk" in the room vs something more ergonomic. The bar was small. The breakfast was expensive for what was offered. The gym was nice! My room was clean as well. This hotel wasn't designed for the business traveler.. RRY

    16/05/15 | Link | Rating: 2.0
    174. Laura S.
    Came here for the Doctor Who convention which was next door. I wasn't able to get the Doctor Who convention / Gallifrey One prices, but I got the room for $150/night for a standard room. Parking would be $13/night since I was part of the convention.

    Since it was Valentine's Weekend and my husband was going to go to the convention with me because I got him a ticket and he likes suites. So I talked to Hatim who offered me a suite/super fast wifi/parking for an extra $50/night. Thinking my husband would prefer that because he works in the hotel and likes suites, I did it. Unfortunately, my husband only came for one night (yes, and wasted the Doctor Who pass) and I basically spent the suite ALONE. So next time, I am not going to do that next time. I'm going to stick to a regular room and my husband needs to deal with it.

    Anyways, forgetting my rant. The customer service was great. Hatim took great care of me and even gave me water and we chatted. He's very personable. I like that! He also gave me a nice view of LAX! :D

    I need a staycation!

    ROOM:
    Very nice. Spacious. I had a TV in the living room area and a TV in the bedroom... I won't miss a thing while putting costumes together (yes, I construct costumes in my hotel room).
    Clean! I loved the room. Awesome room!

    AMENITIES:
    I got a new tube of toothpaste every day! YAY! I tipped the cleaning lady for doing such a good job. She organized my makeup that I left scattered, Awesome.
    She also refilled my coffee and tea - which I made daily! :D

    TV:
    There were some issues with the channels. Some channels didn't work. :(

    High Speed Wifi - it was great. The shows I missed because of the convention, I was able to watch it on Hulu!

    WALKING TO THE MARRIOTT:
    It wasn't bad. It's only a block, but I don't recommend it if you have a large costume. I had a HUGE box costume (I was Amy Pond in the Pandorica) and it was HOT walking to the Marriott in the morning.
    It's only a block or two. One street to cross. Not bad.
    It's pretty safe too. I only got honked at once (without the box).

    OVERALL:
    This place is fancier than the Marriott, which my husband liked. Free printing at the business center too! Woot!

    18/02/15 | Link | Rating: 4.0
    175. Mary B.
    The Hotel was average,  nothing special.  We needed to stay at a Hotel close to the airport to beat LA traffic for an early flight.  I have stayed at a few LAX hotels and I thought this was the better of the options.  Not sure if I would stay here again,  will try others first.  

    Drawbacks;  the air conditioning was loud, the bed was semi comfortable,  the TV was fuzzy and the food option was over priced and OK.

    Thumbs up; The front desk was curtious and the bell man went over and beyond service expectations.  The location was close to the car rental return and the airport.

    28/03/15 | Link | Rating: 3.0
    176. Chris R.
    Very near LAX, but not on any flight path.  Most of the planes come in to the north of the hotel which you can easily watch from your room.

    Hotel feels much more fancy than it is.  The food and drinks are pricey.  I had the tower of tuna and avocado which was good.

    The room was fine, nothing outrageously special -- in fact the chair in the desk had a broken back and the cushion sunk in.   Aveda products in the bathroom.

    So I wanted to review the concierge lounge (club lounge) since this is not something previous posters have reviewed much.

    I've been to concierge lounges at the Marriot LAX and Burbank Airport, so I do understand what these are supposed to be. Entrance was a swipe of your room eky.

    This 11th floor concierge lounge stood out in the regards.  

    The evening appetizer was really a full meal.  They had cajun talipia or white fish, real mashed potatoes and a bake brie with cherries.  This was much better than the wings, stuff mushrooms and chicken fingers I've seen at other Marriott properties. They have raw veggies with ranch dressing, corn chips and salsa and a fruit plate with grapes and 3 types of cheeses.

    Later I returned for dessert which was cookies and a large fruit tart (very good and fancy!).

    There was a bar, not honor bar like Burbank, but a regular bar with cocktails over $10.  Not cheap, but they were good pours.

    The lounge offered Pepsi, Diet Pepsi, Sierra Mist and bottled water as well as self serve coffee machine with starbucks coffee drinks and 4 Tazo teas selections..  There is a computer lab downstairs, magazines and a few TVs.  Good view of the runway to see planes land.

    I'll try to make it for breakfast, but I suspect it will be a good one...

    19/04/15 | Link | Rating: 5.0