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SLS Hotel at Beverly Hills in Los Angeles, CA

SLS Hotel at Beverly Hills in Los Angeles, CA

Specialties

SLS Hotel at Beverly Hills offers guests a luxurious and elegant hospitality experience in the heart of Los Angeles' vibrant landscape, located just a block from The Beverly Center.

History

Established in 2008.

At the crossroads of Beverly Hills and Los Angeles, SLS Hotel at Beverly Hills, part of The Luxury Collection Hotels & Resorts brand, managed by Starwood Hotels & Resorts Worldwide, is the first property to debut in the SLS Hotels brand from SBE. With design by Philippe Starck, a culinary program crafted by Spanish Chef José Andrés, custom-curated retail by Regalo and the unique new spa concept Ciel Spa, SLS challenges every traditional convention of luxury hospitality.

 

Company Info:

Rating: 3.66

Address: 465 S La Cienega Blvd, Los Angeles, CA, 90048

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    Comments (535):

    1. F P.
    We visited the SLS Hotel in Beverly Hills with a few friends last night in order to have a few drinks and desserts.  First to set the record straight, we are in our early 40s and late 30s and are used to bar and restaurant hopping and pretty much have been to all the top places in L.A. (and every place else we travel) and we are a part of a rather large social network of professionals.  And when you look at us, you can definitely tell that we mean business when we enter a place!  Well, in a nutshell, our experience at SLS was absolutely horrible!!  First, when we walked in the place was quite busy and of course we thought that this must be a great place to hang out.  So little we knew!!  Immediately the attitude of the people working there started to paint a very different picture.  We asked to be seated at the bar (Bazaar) or in the pastry shop, where there were about 5 or more tables open!  We were told, in a very rude and dismissive manner, that those tables were reserved for our "other clients" who have dined (and were still dining) in our restaurant Saam (we actually walked through the restaurant and it was half empty.  We also watched the food that was being served and although it might be great food, it is certainly on the microscale and not really for the people that enjoy food and want to eat a good meal).  We waited a while and no one showed up at those empty tables, so we asked again if we could be seated there.  The response was even more rude and more dismissive as if giving attitude to the customers would be a good reflection for the establishment!  So we ended up sitting at their other restaurant/bar.  It was astonishing that there we ended up with a waiter that was even more rude and showed more attitude than the rest of the staff we had already dealt with!!  This guy would ingnore our requests, would pretend like he didn't hear us when we asked him something, and would show a complete lack of interest in serving us (you should have seen the look on this face!  Not even one smile or one gesture that I am happy to be with you)!  I can tell you that this is not the way to treat customers, regardless of how busy the place is and regardless of who goes there!  The drinks were OK and the desserts nothing to write home about (of course they don't have the same menu as their pastry shop which is suppose to have much better items).  Overall, I would not go back to this place since despite the hip and interesting crowd, there are much better places in L.A. that are as exciting and interesting, but without the attitude!  On a scale of 1 to 10 (10 being best), I give this place a 3.

    12/03/10 | Link | Rating: 1.0
    2. jeremy k.
    name is jeremy.
    here is my story.

    valentines day wanted to treat my wife to special night
    made reservations on tuesday.
    here were the confirmed items.
    upgraded suite,  chck in at 7pm on saturday
    in the room dozen roses, champagne on ice and chocolate covered strawberries. sunday morning 10am couples spa.

    heres how it went down
    showed up at 6:55 to find out the room wouldn't be ready for another hour. asked if they could then get us in to one of the restaurants. they said they could fit us in the casual one off the main lobby. The service was horrible and they stuck us at the community bar while there were at least 10 tables empty the whole time we were eating. we finished and our room was "ready" walked in. suite smelled like smoke and no roses, no champagne, no strawberries until after we were in the room for 10 minutes. (so much for the suprise) next morning we got up decided to call and check on our spa appt. good thing because there was none. they f'd that up too. said they could fit us in at 1pm(got kids had to get home). had a word with the manager said it was amature hour and wouldn't come back. really bummed out, we get limited time away from our kids and was suppose to be a special night with my wife. anyway wouldn't give them any more of our money and would hope you'd avoid also. all hipe, nice decor shitty ass service.

    17/02/09 | Link | Rating: 1.0
    3. Tom C.
    I really liked the SLS... I travel alot and decided to stay here with my girlfriend as a birthday gift from myself. The decor was as good as contemporary Starck gets... and if you've seen any photos you know how creative and great it is. Soo much detail in his design, although a bit more corporate than any other Starck designed hotel I've stayed at. The room is extremely SEXY. There were mirrors everywhere, but not in a trashy way. Very elegant and good room amenities. GREAT shower. The service was not any where near as bad as other reviews were saying. Not snooty at all, check in was easy and great. They even gave us a upgrade, which seems pretty industry standard now if available. The valet was fast. Not only did they give us a few bottles Evian, but they strangely insisted we took them. The bar was a good place to meet up with a few friends before a night out. I would definitely stay here again and recommend it to a friend

    21/06/09 | Link | Rating: 5.0
    4. Nbnbnb J.
    What a persian palace dump.  The place actually smells bad and is impossible to get in and out of.  Unless you really need to see girls on the make in the bar area - thanks sam nazarian for vicariously living your life in the bar with the numerous hoaahs there - this is not the place for anyone.  Bad for relaxation as it is noisy, bad for people with good taste as it belongs in the persian triange of tehran in beverly hills, and bad for having a good time unless you drink.

    18/06/09 | Link | Rating: 1.0
    5. Mark S.
    All my friends already had friends staying with them and I also had friends coming in from Arizona to stay with us, so I needed to get a hotel reservation for the 2 nights I would be in LA. This hotel was centrally located near where a lot of my friends lived and also walking distance to where we were having our big dinner the next night. Called up the morning of and was able to get a promotional rate of stay for 2 nights and the 2nd night is half off (and half off a Friday rate). The hotel is great; very modern, chic and trendy. Just what you would expect in Beverly Hills / West Hollywood. We rolled up after a long day at Disneyland and felt a little out of place as it was quite a clubby scene outside. The room was awesome; mirror mirror on the wall, mirror mirror all over the place. Big fan of mirrors in the bedroom... The pool looked amazing, albeit not enough time for us to actually enjoy it. Overall, a great place to stay if you don't mind shelling out some money.

    14/05/09 | Link | Rating: 4.0
    6. phil b.
    a beautiful lobby and setting  but eating or drinking there is a waste  even the food looks good  Terrible    and the service rots  shame on SBE  they should know better

    21/11/09 | Link | Rating: 1.0
    7. Alexis R.
    We went here saturday night because we heard the lounge was fabulous.  Im more of a weekday going out kind of girl but decided I would give it a shot on a weekend.  The moment you enter the hotel the bar is directly infront.  The bar was very dimly lit, and the people were a bit older then the usual crowd.  The majority of people were in their late 30's-40's which is ok, but i usually experience more of a mixed age group.  I didnt see any people that really stuck out to me, except for the super gorgeous tall male bartender :o) mmmmm.  He gave me a shot of patron which was super cool, but not needed (thank you bartender man)  I wasnt too thrilled and was wishing we went somewhere else, I would come here to meet a date and have a cocktail, but not a fun night on the town.  My friend joked that this is the perfect spot to find a man to get married...hahah its kind of the truth though.  For those girls wanting to get married to an older man this may be a place to put on ur list to find ur future husband....me, not looking for that so I doubt I will be back.

    21/04/09 | Link | Rating: 2.0
    8. Uriah M.
    WOW!!! That is how I descibe my experience at this Hotel... This place was FIRST class all the way from the moment I valet to when I was taking my car to leave this amazing hotel. When we arrived we were greeted by one of the hotel staff that walked us into the hotel check in... The ambience of this hotel is very Cool and the rooms feel the same way...All I can say is if you have a chance to stay at this HOTEL!!! DOn't pass it up... I don't write reviews often but I have to give it up to this place FIRST CLASS ALL THE WAY.....

    14/06/09 | Link | Rating: 5.0
    9. Karol S.
    It's like Alice in Wonderland meets Tim Burton meets some posh, chic hotel.  I totally loved this place after warily choosing it based on the reviews here.  It was such a great stay!  The service was amazing, people would RUN to open my door every time we pulled into the driveway.  And I used their shuttle service twice, first time was a Cadillac Escalade, second time was some fantasyland van where you could recline all the way and watch the tv screen to see the outside.  SIIIIIIIICK.  I have two minor complaints: 1) No bathtub in rooms with king beds.  What's up with that?  And, 2) The chick working the front desk at Bazaar has like, not a clue as to what's going on.  My husband thought she was bitchy but actually I think she's just a ditz.  First she was going to not let us in for dessert (it was late and she said something like "only people who had dinner here can have dessert here" and we were like "uhhhhh, we're guests of the hotel" and she had to check with her manager but then whew, we were in) then she was *unsure* if we could get served drinks at the Patisserie.  Lady, it's your job to know the answer to something like that.  Anyway, other than those two things, we loved this place, totally different and unusual.  I recommend a room on the second floor so you get a little patio area.  OH!  And the pool is GORGEOUS.  Rooftop and furnished so eclectic.  Drinks and food on pool deck are also terrific!

    12/05/09 | Link | Rating: 5.0
    10. Julie R.
    On Sunday, I went to a taping of a very popular cooking show (on Bravo hint, hint), with my friends Maxine and her bf "C" at the SLS Hotel.   After being told it would be an hour and a half until we actually got to eat,  my friends Maxine and C had the most brilliant idea of having our OWN food tasting at Tres, one of the restaurants at the Hotel.  How could I argue against that?  The decor was striking, lots of white with modern and eclectic pieces, but very much what you expect from Philippe Starck.   Our server, a nice but perhaps ineffectual guy, was struggling with the pretty much empty room that he shared with another waiter.  wha...?  Maxine and C weren't joking, they wanted to order pretty much everything off the menu plus a few rounds of drinks.  Now that's what I call a food tasting party!  Too bad the meal, which was rather pricey for what we got, was not much on taste.  Not terrible, but not that memorable either.  The highlight of the event (aside from the great company of course!) was that our table was situated somewhat near the entrance of the restroom which meant that the people from the taping who decided to tortuously wait to be fed, passed by our debaucherous-looking meal and didn't try to hide their envy.  I didn't have the heart to tell them they weren't missing out on much...heehee

    03/03/09 | Link | Rating: 3.0
    11. E M.
    this place FAILS miserably.  when you're paying $545 per night, you would expect to be treated with respect.  the first night we checked in at 10:30pm and received free car service within a 2 mile radius all night.  the second night, we received no room cleaning service and car service.  i was given the runaround of how the car service is done at 11:30pm, was last nights car service a dream  then?  this place FAILS so bad it's not even funny.  if the owner is reading this review, please train your staff better and do not give the guest the runaround excuse.

    14/06/09 | Link | Rating: 1.0
    12. Darryl S.
    Well, well, well...The SLS was great ! Stayed for Thanksgiving (had dinner with friends in WeHo) and it was the best Hotel experience of the year - understand I grow up and have been travel back east for the past 3 years, but there is just something about the West that trumps the East in service and quality. Being at the SLS you experience all that is great about LA. Great room, not over done but creative and interesting, the staff was great ( I made an effort to make sure every got a tip), no attitude, just a pleasant and pleasing disposition - I have not been able get pleasant in NYC, Boston, or Miami. Since , we are talking about LA I will put in these well know terms - They "had me at hello" and they "make we what to be a better man", Enjoy!

    07/12/08 | Link | Rating: 5.0
    13. Birgitte T.
    This review is for the Bar in SLS Hotel in Beverly Hills.  The hotel lobby and the bar has nice edgy-eclectic decor.   We went there on a Saturday night, and the place was packed.  It took a while for us to get a seat (we sat at the communal table), and about as long to get a server to start taking our orders.  Thankfully, we got an outstanding server, Yvonne.  She was super friendly, very helpful, and very efficient in fulfilling our orders throughout the evening.  When I complained about the smoke from some guys smoking electric cigarettes, she promptly got hotel security to stop them.  She got me espresso martini, when I asked for a drink with coffee, even though there is no coffee drink on the menu.  We also ordered the LN2 (liquid nitrogen) caipirinha, which came in a special cart and the caipirinha mixer, Antonio, put a very entertaining show making it.  Food here was OK, our carrot fritters were pretty good, but sweet potato chips were plain and bland.  Overall, this is a fun place with great service and good drinks, if you can get a place to sit and a server to start your orders.

    20/02/12 | Link | Rating: 4.0
    14. Dth S.
    i've nothing bad to say about this place. the bars are awesome w/ the yummiest drinks (&so 'organic' tasting&takes forever to make but worth it!!) &really pretty decor&super friendly bartenders that they relocated from other hot spots from all over the country (vegas hotels, etc.). the candy shop/mini 'schotzky' museum is awesome&so is the dining experience&roof top!! tho it's a few yrs old now, i still recommend it!!

    17/10/10 | Link | Rating: 4.0
    15. Leslie B.
    This is more for the bar itself than the actual hotel.

    I went there last night for a friends birthday and had the worst experience.

    Pros: the decor is cool and the bartenders were friendly enough

    Cons: The drinks were overpriced for the water downed martini I ordered. The crowd is incredibly pretentious making it uncomfortable to be around. I didnt see a single attractive man all night. The age seemed to hover around mid 30s to late 40s with plenty of cougars and dicey looking pedophiles.

    THE WORST PART of all for me was the line and the bouncers. There is NOTHING more frustrating than standing in line and watching people get pulled from line to get in front of you. The bouncers kept saying how packed it was inside and that they were going to open the patio in "FIFTEEN MINUTES" and let more people in. 2 people were allowed in 40 minutes later. Once in, the place wasnt even crowded...in fact it was pretty empty. I am all for standing in line and waiting for a cool place to go out, but having rude bouncers and a ridiculous line (almost two hours!) to get into an empty, overpriced, older crowd blows. I will NEVER go back and I am telling every friend to avoid this place.

    29/03/09 | Link | Rating: 1.0
    16. Allegedly A.
    DO NOT VALET PARK YOUR CAR AT THIS HOTEL.  The Valet attendants are thieves.

    21/06/10 | Link | Rating: 1.0
    17. Neda J.
    This place is great!  As a consultant I know hotels far too well and my standards for hotel are high.  They need to be functional but chic, with great service, great amenities, a comfortable bed, and, of course, a good room service menu!  This place has it all!  I was a bit surprised by just how modern it is in the restaurant and lobby area (the elevator area is a bit over the top) but the rooms are perfectly modern and functional!  The bed is perfect, the bathroom is chic, there is a lovely desk and couch...

    The staff is on top of their game and go out of their way to make sure you have a good stay.  

    My only complaint is that it is a wee-bit dark in the rooms with all the lights on as bright as they get.  And, there may be a slight drainage problem they need to resolve.  No one enjoys getting out of the shower with water an inch deep.  But, well... all of the other good stuff more than compensates for the bad!  

    The SLS is like the W meets the Ritz Carlton.  Definitely worth checking out!

    18/05/09 | Link | Rating: 5.0
    18. A M.
    Great decor. Olive Garden Service.  Sorry Olive Garden it might be an insult.  Wrist held order taking device disconnects the customer with the waiter.  Who in our case, was awful. A laid back party of 9. She did not even say "thank you." Typical LA all gloss and no substance.  Food was good. But it should be for what you pay.  I did not walk in and think "bad food." So that was no miracle.  Sad the short blonde with black roots ruined our night with her nonchalance.

    27/03/09 | Link | Rating: 3.0
    19. Jackie T.
    super good food. super good drinks. super good time!

    01/11/10 | Link | Rating: 4.0
    20. erica j.
    We waited so long to try this hotel and were really disappointed.  I am a platinum member with starwood.  When i checked in i asked for a suite upgrade.  In order to have a suite they said i needed to wait until 3 since it was occupied.  No problem right?  3 comes around and the room is not ready and im told "soon."  I stressed that i had an appointment at 4 and needed  to change and leave by 345 they said no problem.  320...still not ready.  330 i call platinum concierge they tell them 10 more minutes...!  345 still no key so i have to go to my appointment without changing.  My friend stays to wait.  4pm and they finally give him the keys.  I call platinum to complain and the manager gives a bs excuse "she could have taken a normal room that was ready" and completely ignores the fact that his staff misled me for an hour.  He said hed call to make amends..no call.  The luggage took 45 minutes to arrive because they "only have one bellman in the whole hotel!"  The suite was barely a suite.  There is no couch, no separate room and its pretty small.  Sure its sleek but its also pretty dark.  They said this is how the designer wanted it and he doesnt believe in separate rooms.  If youre in la go to one of the w hotels.  They have real suites, theyre big and have the same technology and better wherever whenever service.  Sls acts pretentious and snobby even if you are a platinum member.

    29/11/10 | Link | Rating: 2.0
    21. Noni Y.
    it's lovely. went for an event. the staff were efficient, polite and on the ball. i enjoyed the exec chef jorge chicas, he was very open and friendly. food at bazaar is very modern and reinterpreted. definitely a place to check out.

    18/12/10 | Link | Rating: 4.0
    22. Leslie Q.
    From the moment we arrived, to our sad departure (wanted to STAY!), the staff, service, and our overall experience at the SLS were superb!! We loved lounging at the beautiful pool, enjoying cocktails at the Bar Centro, and having an amazing dining experience at The Bazaar. Our waitress, Rhegan, went above and beyond. She had an outstanding personality, and her recommendations made for one of the best meals of my life. We had seen the restaurant on a special a while back, and had wanted to check it out, but I could not believe the amazing flavors bursting from each perfectly presented concoction. We kept saying, "That was ridiculous! This is ridiculous!" Truly incredible. After having had a horrible experience, poor service, overpriced food, and pretentious vibe at Osteria Mozza the evening prior, it was an absolute delight to have just the opposite experience at the Bazaar. We went to SLS to celebrate my husband's 50th birthday, and the entire weekend was simply fabulous. I would highly recommend this hotel and restaurant, and cannot wait until our next visit! Thank you for everything!

    05/06/11 | Link | Rating: 5.0
    23. Jasmin D.
    Beautiful, beautiful hotel.  It's unfortunate that the service is horrible.  I have faith in this place though... in due time...

    30/03/09 | Link | Rating: 3.0
    24. Jeanette S.
    Great, trendy environment! I came here to celebrate my two gfs' birthdays and probably would have never come here otherwise, but do think it's a great place to grab a drink with friends. I will probably try dinner here, too, as they have a restaurant. Good crowd.

    23/02/09 | Link | Rating: 4.0
    25. Trisha T.
    I stayed at the SLS a w little over a week ago. I was very unimpressed by the service. I do not appreciate anyone to speak in such a rude manner nor do I appreciate being ignored when I am spending $20 per drink at the pool. I felt that the staff at the pool and especially the security were an embarrassment to an otherwise great atmosphere. The class of people that attend this hotel is atrocious. Fights outside make for a very embarrassing ambiance and the security cannot deal with it in a professional manner. Security prefers not to give names and refers to themselves all as the "supervisor". I will never waste my time at this hotel again nor will I spend a dime in a place so classless. I welcome my trip home. This place is disgusting and full of trash employees.

    10/07/11 | Link | Rating: 1.0
    26. Jeremy D.
    Great hotel! The food is great as well.

    18/04/11 | Link | Rating: 4.0
    27. Peter S.
    This hotel is not for everyone. It feels a bit like some Ws, trying to hard to be chic and cool. The dark lobby and black horses with lamps on their heads can sometimes be a bit too much. I staid with my girlfriend for only one night in a studio suite.

    The suite actually only had one real room with a large, extremely comfortable king size bed, tons of mirrors with built in TVs and workout machines. Two of the mirrors could be moved, and were actual walls of the bathroom, which was sort of weird and did not provide any real privacy in the bathroom.

    The suite had a big associated shared patio, which was a reealy nice feature. The oversized shower was great and I would have loved the room even more if they had toned down just a bit of the mirror-frenzy.

    My favorite part of this hotel is the rooftop pool. Even though crowded on weekends, the ambiance and service up there is great. The small-and-expensive food offerings tasted really good, and the $17 skewers was actually worth the price, nothing that I usually think about hotel food.

    The drinks are expensive but the waiters/waitresses were attentive and very friendly.

    I accidentally got charged for two Mojitos even though I only had one, and they removed both from the bill as a courtesy. Things like that don't happen to often at other places where I stay (which are not really cheap hotels either), and gave a good impression of the level of service.

    I did not have any opportunity to try roomservice or the in-house restaurant, but the Concierge, Valet staff and the hotel-featured driver did a fast and impeccable job.

    If I paid out of my own pocket, I would need to have a lot of left over cash to motivate the 50% price increase for this hotel over the W Westwood, but I would love to stay here regularly.

    29/05/09 | Link | Rating: 4.0
    28. EMILY Y.
    I really liked most things about this place. Great decor, clean, fun, and most of all helpful! But beware of two things...there are mirrors everywhere and you should diet before staying in their rooms and the bed is not even as good as the Westin!

    21/06/11 | Link | Rating: 4.0
    29. Smokey M.
    If you expect to have a good time and not have a huge meal this is the perfect place to go! Great atmosphere! The only negative I must say is that you have to keep on top of the servers in order to get what you ordered right and in a timely manner!

    The FORTUNE TELLER was actually the BEST part out of the evening! It's a must if you're going to the SLS!

    29/09/09 | Link | Rating: 3.0
    30. Ward H.
    I was here for a Grammy party.  I've seen it driving past, but never thought to stop in here.  The staff was incredibly nice.  I had 2 girls with me, each had gift bags and purses and coats, the staff totally took care of them while we moved into the bar area for afterparty drinks.  Pretty people crowd for sure. Served the Patron shots chilled in a nice sipping glass, not a shot glass...always a good sign to me.

    12/02/09 | Link | Rating: 5.0
    31. Frannie R.
    Service was friendly but not terribly fast in several cases.  Overall look and feel was a little too trendy for my taste but rooms were spacious and comfortable.  Lighting was a problem. Apparently dark is trendy.  Not enough convenient electrical outlets for bedside phone, etc.

    04/08/11 | Link | Rating: 3.0
    32. lucy f.
    The ambiance was nice but that was the only good thing about the place. Wait, there was one other good thing... the security guards wouldn't let me and my friend leave because she was too intoxicated. How considerate. I feel like there should be a dance floor or something.

    06/08/09 | Link | Rating: 3.0
    33. Stephanie C.
    This review is for the bar only.  I went on a Friday nights for drinks with a friend.  We ordered a bottle of wine and some bites to eat.  Our waitress was beyond nice and came back to check on us repeatedly.  She even brought us extra desserts - chocolate pop rocks!  There were a lot of cool looking drinks on the menu but we stuck with wine - that was FABULOUS!  Would definitely go back again for a chill night with a touch of people watching.

    22/02/11 | Link | Rating: 4.0
    34. Yasamin B.
    Hellllooooooooo style.  I went here for my sister's birthday and the ambiance and decor were awesome.  The food is pretty subpar, but the scenery (a feast for the eyes) and passion fruit martinis (yum!) are definitely worth checking out.  The warm goat cheese salad is NOT recommended... pure oil meets green stuff.  Some food for thought.  

    One of my favorite areas is the outdoor "den," which is a private guest-only entrance.  Perfect for my next staycation.  

    Looking forward to checking out their dreamy panoramic rooftop pool, Altitude, this summer.   slshotels.com

    02/02/09 | Link | Rating: 4.0
    35. K C.
    ambiance (9/10):  very interesting interior design.  a lot of mirrors and the set of the bar is awesome.  the eating area is a little strange.  i kind of felt like i was at a bbq picnic.  the bathrooms were strange.  the urinals had mirrors all of the place.  not that i don't like staring at my j, but come on.  i like the bar and lounge area better than the dinner table.

    service (6/10):  despite our reservation, we were seated about 45 minutes late.  at least the host gave us a few appetizers.  i feel drinks maybe, i would be ok with it.  after we got seated, the service was great.  actually, all the waitresses were very nice.  just the host had some attitude.

    food (9.5/10):  this made of for all the other sh***t.  did i mention that it took us 2 weeks to get a reservation at 9:30pm.  the food was unique and great.  everything was awesome.  i have a difficult palette these days.   nothing seems interesting; its all bland, but this place made it interesting.  very unique.  the steak, the olives, etc.

    drinks (8/10):  i had beer so it was difficult to really judge, but i was disappointed i could figure out the absinthe thing a friend recommended.

    crowd (7/10):  mixed.  older/cougarish than i expected.  but wtf, who else could pay for $15 mojitos.  some hotties floating around.

    01/08/09 | Link | Rating: 3.0
    36. Ceeh G.
    Always a great time to network, enjoy friend's company, or simply have a perfect dinner and lounge with nice well drinks. During the week is much more enjoyable to avoid the "everyone and their Mama crowd". Definitely one of the places to be in West Hollywood.

    20/08/09 | Link | Rating: 4.0
    37. Megan C.
    Im usually not a big fan of places like the SLS hotel.  The crowd usually turns me off.  But I have to say I was really impressed.  The decor is amazing...a feast for the eyes.  And the food is great.  Whether you are meeting friends for a quick drink or a long dinner I think this place is a great choice.  But definitely plan ahead otherwise, like most trendy places in LA, you will be standing outside with the crowd.

    28/12/08 | Link | Rating: 4.0
    38. MIchelle M.
    My girlfriends and I had driven up to LA from San Diego to look at a Design House/Open House function.
    Being Designer and Design junkies, we decided to stop by the SLS Hotel.
    We made the mistake and walked into the Bazaar side first. I have to tell you, the young hostess could not have had a worst attitude!! I was really surprised. We decided to check out the place anyway since we were hell bent on taking it all in.
    We wanted to have a little noche and a glass of wine but made the mistake in sitting in the wrong area. Naturally our Hostess quickly advised us of this.
    We decided  if the karma is bad, the service etc will get worse.
    Well, on the way out, we see the SLS  Entrance. We enter and were promptly greeted by a very friendly and handsome young man, Waldo Hernandez. Well, there is a God in LA and his name in Waldo. He and the darling hostess took great care of us, showed us around, let us pick our space etc.
    All was well after that and we had a lovely time.

    21/02/10 | Link | Rating: 4.0
    39. Rob D.
    This is a very nice hotel that's made the classic mistake of overestimating it's popularity. Sure, you might bump into Kim Kardashian here (and honestly, who wouldn't want to). But there's a whole lotta attitude at the SLS Hotel, and I'm not only referring to the clientele. The place just drips of new money yet it somehow manages to feel unrefined, which I guess is fitting considering it's location.

    25/02/09 | Link | Rating: 3.0
    40. Anthony S.
    I had drinks at the SLS last night (Wednesday) with my boyfriend and some of his friends from work.  

    Pros:  The design is cool with lots of art installations, unique furniture, and other funky decor.  The bartenders were friendly and low key.  I ordered a dirty grey goose martini; it was well-made and perfectly shaken so that there was the tiniest bit of ice floating on top.  Delicious.  

    Cons:  I found the crowd to be pretentious.  Most people were very well-dressed, but came across as self-obsessed, very flashy, and basically immature.  Definitely not the kind of vibe I enjoy.  Also, the waitress was a bit of a moron and forgot to bring the second drink I ordered (chimay).  

    Overal Impression:  Even though I liked the design and enjoyed the cocktail, the nouveau-riche, "shit don't stink" crowd is enough to keep me from coming back.  There are much classier places for me to spend my hard earned money!

    05/03/09 | Link | Rating: 2.0
    41. William S.
    Went with a group of 5 on a tuesday to the pool area for some cocktails in the afternoon.  It took them at least 45 minutes to get our drinks, which hardly contained any alcohol and were overpriced.  Service was horrible and unattentive. SLS should change their name to SHIT.

    22/04/09 | Link | Rating: 1.0
    42. That's For N.
    To be quite honost, I was pleasantly surprised by this place.  Besides just being able to walk in without having to pay any kind of cover or wait in line, the vibe was really chill.

    Great place to socialize with friends or randoms.  I didn't have any alcohol the night I went, but it was the right place at the right time.  Not to crehzy, not too boring.

    The decor was fabulous - I just read it was by Philippe Stark - very cool design and layout - resto on one side, lounge/bar in the middle, and then a museum-ish like area to the right for socializing/drinks/dinner.

    I would definitely go again.

    29/11/09 | Link | Rating: 3.0
    43. Nathan H.
    The SLS, with its stunning eclectic decor had the service above  any other I have been to. The staff was amazing. Every aspect of this hotel is amazing. Extremely convenient to Hollywood and Beverly Hills locations, as well as tons of great dining. Highly recommended.

    28/03/09 | Link | Rating: 4.0
    44. Mike T.
    I didn't stay at the Hotel, so this is a review for the Bazaar. This place is the epitome of Beverly Hills stereotypes. Rich, snobby, and people faker than Pamela Anderson's chest. My friend got a table for his birthday and I guess the waitress or whoever forgot to tell us that there's a $300 MINIMUM food/drink tab for the table. Drinks were expensive as hell, but the food was good minus the portion to price ratio. We ended up having to buy their chocolate platter to put us just above $300, which looked like a box of fancy See's candy chocolates. Their bus boy's like clearing tables even though drinks are full. I complained to the manager, which i assumed was the man in the suit and he gave us complimentary drinks. I could go on forever, but I think you got the point. Not the most pleasant of experiences in Beverly Hills, but it's a one time thing. I gave this spot 2 stars just because the restrooms were bad ass.

    16/05/11 | Link | Rating: 2.0
    45. Luisa P.
    I love the bar!!!! So much fun to go with friends from out of town. Good drinks and fun tapas menu. It's kind of Spanish and really great. Fun vibe. OK, lots of gorgeous people but fun.

    13/02/10 | Link | Rating: 4.0
    46. Tim M.
    Stayed there on Saurday night with my wife and 4 year old sone on free night from Starwood.  We checked in around 2; the car valet was prompt but there was noone to take our bags.  Checkin was unremarkable.  I understand why you need you room key to make the elevator run, but they should put in a better key reader.  The layout reminded me of the W Times Square (dark with low roof and winding hallways so a bit disorienting).  The room and the bathroom were interesting and decent sized.

    We made it up to the pool around 3 and checked in to the chair waiting list.  While we waited we ordered guac and chips and 2 diet cokes for which we were eventually charged $31 (also ordered gazpacho that seemed to have gone bad; ostensibly we were not charged for it).  My son played in the shallow pool with his pool rockets - he made a lot of friends with the 20somethings hanging out in the pool.  Overall the hotel is not what I'd call kid-friendly.  It's not kid-unfriendly, it's just that it's not really kid appropriate.  So while some of the guests were nice and actually played with him, others seemed to be offended and muttering that a kid was splashing around in the pool.  Also there were a number of drunk people, including one guy who sat on a couple, who then called security.  The things my son liked were:  the shelf with the kaleidescope, die, fan (yes it's free for you to take), the plat amen fruit platter, the fact that the water from the bath comes out of the ceiling, the tv hidden behind the glass, the couch by the table (worked very well for eating takeout from India's Grill across the street, which was very tasty), and of course the lamp with the machine gun base

    The next morning my son was up at 6 am so we got the early morning tour - we saw a number of people fully dressed in evening clothes who I suspect had been up all night.  Pool balls and cues are not available until 10am; I can forgive them since they had free coffee in the lobby.  We checked out the gym (very nice) and he watched sponge bob on the tv while I read the paper.  We were waiting when the pool opened and so got prime seats.  We were a bit hungry so we ordered the Catalan breakfast - bread and tomatoes, with the manchego add-on.  I had read George Orwell's [I]Homage to Catalonia[/I] where he talked about never having enough food, which I had attributed to being in the middle of the Spanish Civil War.  So you can imagine my surprise when the catalan breakfast ($10) was one slice of bread with some tomatoes and olive oil on it, and four small slivers of manchego, which at $9 gave it an effective price of approx $300 a pound.  Delcious but not worth it; the berry mint yogurt was delicious.  At checkout I saw that they didn't charge me for it; I pointed this out to the front desk person and she couldn't find the charge so gave it to me for free- karmic justice for charging me for the gazpacho.  Sunday at the pool was much mellower - noone starting drinking before 11am.  

    Overall I can't say that I loved the SLS - though since I'm over 40 clearly it's not meant for me.  To me the small touches - often inefficient/inattentive service, cheap finishing in the pool bathroom, the reusable soap bottles - were lacking for the prices.  So go for the scene, but don't expect luxury

    21/09/09 | Link | Rating: 3.0
    47. Karen C.
    So I was hired by a dating conference (no I didn't learn a damn thing about dating nor did I get a date) to take pictures for them.  I was impressed with the hotel and then again I wasn't.  It is a beautiful hotel.  I like the little sitting area outside that looks like a library.  It's really cool to sit and chill out there.  The hotel service was decent and the meeting rooms were nice.  The food we were served on both days was very good.  I really like the garlic free range chicken although what the hell is free range chicken.  Is that where they let chickens go free and run around on the range?  Hmmm.  The ribs were also very moist, tender, and yummy.  So the bad, this place is way over priced.  Just to get a beer was like $12.  The cell phone reception in this place is non existent. I had the hardest time making outgoing calls.  And the prices of the rooms were out of the world for what you got.  If I wasn't working there I wouldn't go back.

    28/06/09 | Link | Rating: 3.0
    48. Katherine H.
    The decor is all over the place, but that is the 'style' they are going for.   The staff was a little rude, some were helpful at times.  Honestly for such an expensive hotel you would think they would offer more complimentary services to the guests, but nope.  Pretty much everything there has a fee.  Make sure you understand what is complimentary before heading to this hotel.  The hotel's restaurant had great food, and it wasn't expensive, and the bar area was nice, got packed on the weekends.  Overall it was a nice stay but I expected much better for the price.

    14/11/09 | Link | Rating: 3.0
    49. Byron M.
    Nice looking hotel, poor customer service!  Food was good, but if you eat like a bird it will work for you- if you have an appetite you will spend $$$$$ for your meal!

    18/03/10 | Link | Rating: 2.0
    50. Jesita M.
    It's opening week of the new hotel SLS and despite the trendiness buzz of the new hot spot when you walk in it feels calm,  like you want to kick back and stay awhile, the way a good hotel should feel. I went to SLS only for tapas and drinks so I have not enjoyed the rooms yet.
    The decor is iconoclastic modernism meets Spanish Dali inspiration.  It feels warm and inviting and I am glad they stayed away from cold ultra sleek modern that so many hotels in LA have over done. When you are sitting down in their lounge there is so much eye candy (and not just the patrons) that your eyes are constantly wandering to the art and innovative design.
    I planted myself in the first table by the entrance to the lounge with a group of friends and noshed on chicken croquettes, salmon avocado tartar with plantain chips, calamari tempura and brochettas. I sipped the house Pinot Noir which was descent. I also experienced the mojito which they pour over cotton candy and is a real treat.  The chicken croquettes are amazing and not too greasy. It's funny how they got everything right but when it came to the simpler items like the brochettas, they weren't that good. Too much salt and garlic for my taste. I prefer brochettas with fresh tomatoes and this plate is a garlic/tomato puree lathered on toasted La Brea bakery style bread.
    Overall it has my 5 stars and I look forward to going back for dinner and staying a night or two. I will recommend my out of town guests to stay here as it's ideally located near the Beverly Center on restaurant row and tucked in between Beverly Hills and Hollywood.

    20/11/08 | Link | Rating: 5.0
    51. Nicholas A.
    Personally I find this place to be very lame. The interior has bad decoration almost super cheesy, everything is overpriced. The quality is not as good as comparable things in the area. OVERALL SBE doesn't really deliver on any of their properties.

    11/08/09 | Link | Rating: 1.0
    52. Yvonne D.
    This is definatetly a "has been" kinda place!  Stayed here a few times in the past which was fine but this time was a nightmare!  First off check in was efficient and we were upgraded to a suite but the positive ends there.  The lighting in the bathroom is terrible to apply makeup, it's very dark and hard to see.  The worst part of our stay was the service or should I say lack of service.  It took 10min. to get our car out of valet when there was literally no one in front of us, housekeeping showed up early and we asked them to come back which they never did!  There is no store so I couldn't get saline solution and  when we needed bottle water we were told we had to buy the 10$ bottles in the room.  We were waiting for the Mercedes van to drive us to dinner, the concierge said it would be arriving in 5-10 minutes, we waited 40 minutes only to be informed the van was parked on the side of the building and they apologized for the mix up as it wasn't even being used! The bar scene at Bazaar attracts a less then attractive crowd, I remember a few years back it was an "it" place to go to not anymore! Persian Shores I heard one person call it!  Stay away and stay around the corner in Beverly Hills at the Montage, Beverly Wilshire, Four Seasons, The London, ANYWHERE but here!

    08/06/11 | Link | Rating: 1.0
    53. Shani D.
    Eh. I guess it was an interesting concept...but honestly....I didn't fucking get it. If you're one of those people who goes to places just to say you've been to the cool new hangout spot in L.A., then I guess this place is for you. The décor is interesting....but it's almost as if they're trying too hard to be different. $17 for a glass of champagne was just plain stupid in my opinion. I'd rather buy an entire bottle from Trader Joes and sit on the curb in front of the SLS and get trashed while watching Lauren Conrad want-to-be's try to get in. I'm glad I saw what this place was about, and I'm glad that I will never have the urge to go there again. Our waitress at the bar lounge was really nice, the drinks were fine, but this really wasn't my scene.

    25/08/09 | Link | Rating: 3.0
    54. Niha N.
    Ambiance- Beautifully decorated bar. I'd recommend just grabbing drinks at the bar rather than eating at the restaurant. It is a great place to bring people that are visiting LA.

    Food- The portions are tiny and the menu isn't the best. My girlfriends and I spent about $80/each and left hungry. If it wasn't for the ambiance this place would NOT be worth it. You can get much better tapas elsewhere.

    30/03/09 | Link | Rating: 4.0
    55. Pamela s.
    2.5 stars

    too bougie for me and my cheap ass! the bar is ridiculously slow. the place is pretty, but as i said, bougie. came her on friday night to hang out with a friend that moved up to la from sd. he's totally la now! anyways, saw ron artest walk in the doors, by the end of the night i went up to him and said welcome to la and gave him a high-five. even though the whole time i was thinking, so you're the little bitch who kept complaining b.c you couldn't handle kobe on the court?! i hope you bring good d to the lakers this year, and leave that whiny ass attitude back in houston!

    01/09/09 | Link | Rating: 2.0
    56. Elizabeth T.
    I came to this hotel for new years with some friends, the hotel is very nice, and beautiful inside. I booked this hotel 6 months prior to going, knowing that it was going to most likely be sold out, however when we checked in at 6pm, they told me my room was not ready because the previous guests have not left. REALLY!! Not only that, but I didn't get the type of room that I specifically requested when reserving this stay. I had to wait an extra 20-30 minutes before receiving a room, it wasn't that long to wait, but they should have already had the room ready for me. I did request some compensation for the problems that had occurred, which they agreed to. We got a bottle of champagne sent up to our room, which was nice. I feel this hotel could be a little more organized  due to  its price, location, and reputation. . I wouldn't say that I would never come back, because I definitely would, however this hotel will not be my first option.

    04/01/12 | Link | Rating: 3.0
    57. Therese S.
    Great place for a summer FLING!  The monkey portraits hooked me (see below) ... along w/ the SEXY VIBE (hip music pumping throughout hotel, bar & restaurants) & VISUALLY STUNNING lobby with HYPNOTIC portraits that morph between MONKEYS and people ...  a clever art store/display - sans walls - FLOWS through the lobby into the bar and makes it that much easier to drop a Benjamin on yet another trinket you don't need but must have cause your drinking in a bar!  The Doris Day LIGHTING makes everyone look HOT.  Great TAPAS menu compliments of Jose Andres at THE BAZAAR round off the experience.   The guest rooms are spacious, high tech & gorgeous ... I could live there.

    05/05/10 | Link | Rating: 4.0
    58. Eunie K.
    The hotel is beautiful --I loved the outdoor-indoor space at the entrance, the lobby, and the room itself.  The rooftop pool was also a cool place to get some sun and drinks and look out at the city. The hotel is very stylish, chic, and modern, and reminded me of something I'd see in one of my elle decor magazines.  The TV's mounted inside the mirrored walls was a cool touch --although it was odd we had to order up ice.  

    I would love to stay here again.

    07/04/10 | Link | Rating: 4.0
    59. Suzy S.
    Really liked this hotel. Great service, very happening a atmosphere.  Only criticism is that there is not enough light in the bathroom.  Very difficult to put on makeup.

    10/12/11 | Link | Rating: 4.0
    60. Brynna P.
    I have a bone to pick with the SLS.

    The decor:  Lose the abundance of mirrors, put in some sofas that actually invite sitting, add some plush linens, and light the place like you haven't descended into some kind of Napoleonic sex chamber.  It's mostly a standard, sleek hotel, but then you have tables shaped like pigs and chairs with dog's faces on them, and more mirrors than one finds in an S&M swingers club.  When you actually turn the lights up a little, you realize what passes for sleek is really just a lack of stuff you actually would like to have.  Also, you need to give people two queen beds, not two doubles.  This is now standard at every national hotel chain and luxury line, get on board.  

    The service: I should say the actual hotel staff was extremely swift and thorough.  We were probably the worlds worst hotel guests; we called for some item or another approximately every half hour.  To their credit, the various bellmen who showed up were prompt and courteous.

    The pool:  There are approximately 10 cabanas and 40 loungers around a pool that is no bigger than your living room, and this is made to service a 7 story hotel.  FAIL.  And don't even think of retrieving that diet coke or muffin from your room, you will be reprimanded.  This is a "restaurant." Which is restricted for use by hotel guests?  This is confusing.  Nevermind that.  If I'm going to get yelled at for my diet coke, maybe these same staff members should do something about the drunk OC housewives having actual SEX with strangers in their cabana.  Wait, what?  That's right.  Bringing a diet coke: verboten.  Public sex acts: no problem.  I realize I just dropped this bomb in here, but let me restate that: security and staff members paid no heed to the two couples engaging in public swinging on their pool deck, nudity and genitalia exposure included.  But they quickly sought out and eliminated non-restaurant food items. Maybe the SLS secretly caters to the fetishistic underbelly of LA.  Fine, but keep it indoors, dammit.  

    When you pay a lot of money for a room (or three) at a luxury hotel, here's what should happen: WHATEVER YOUR HEART DESIRES.  I don't want to have to fight for a pool chair and get attitude while doing it.  I don't want to be reprimanded for bringing a beverage I purchased AT THE HOTEL to the pool.  I don't want to be treated to a live sex show. I understand this place is some kind marquis de sade take on a modern hotel, but I don't want to get dressed by actual candlelight.  Lighting is good.  I'm pretty sure, if the pool experience could be completely redone, this would have been a much improved stay.  There is still decor that gives the impression of a voyeur's fantasy island, but it would be rendered less sinister when not accompanied with a side of public vagina and nipple.

    PS Bar Centro is delicious.

    31/05/11 | Link | Rating: 2.0
    61. Eliza M.
    The first time I walked in there I didn't know exactly what I had walked into, a lounge, a shop, a restaurant, a fortune teller's lair... then I realized, ha! it's a Bazaar.. Being a person who gets bored easily, I enjoyed the plethora of delicious things to look at, not to mention eat. My friend and I did not have resos, so we sat at the bar on the modern side with a view in to the chef's playground. It did not take but a second to recognize the chef in front of me as I have but one reality TV show weakness - Top Chef. It was Marcel the runner up from a previous season who I actually hated on that show. But, as we chatted him up, he turned out to be sweet and even shy! He took time to explain all his favorite dishes and even served us up a treat of Asian pears. As on Top Chef, the food he made seemed crafted and created interestingly perfect- a tense membrane on the mozzarella that must be eaten with a spoon as if it is pieced with a fork it would combust as it does when plopped into the mouth.

    Finishing dinner, we sauntered to the patisserie side of the Bazaar. I have a weakness for sugar and was thrilled by the crystal decanters filled with luxurious sweets and garnished with pearl necklaces. I could not refuse some molton chocolate deliciousness; I don't think I put down my spoon but for a swig of my domain carneros...

    I came back a week later (and I don't live in LA) to experience the hotel side. I was so entranced by Philip Stark's designs in the Barzaar that I wanted to experience the effect of his bedroom on my dreams. I was not disappointed! For one, the toilet in the suite has a motion sensor which opens upon approach, has different streams of bidet fun that can be adjusted to pulsating, oscelating, and even a butt dryer.. The bed has mirrors on all four sides. The mirror directly in front of the bed has a flat screen imbedded. I put some breathy french female voice on the speakers, sashayed around the lamp stand composed of gun paraphernalia, sipped on Patron, jumped on the leather bed/couch..

    Clearly, I've been seduced by the SLS. I made up an excuse to work in LA just to be put up there next week for a couple days. Hopefully this love affair will last!

    11/02/09 | Link | Rating: 5.0
    62. michelle k.
    Just stayed at the SLS Saturday night for a girls night. We all had a fabulous time. We were treated like royalty and everyone could not be sweeter. The room was very cool, a bit dark, but everything was nice and new. The pool was great and the weather was awesome. My only bummer was that you could only have 2 chairs per room, which they closely watched. A little annoying as chairs opened up next to my girlfriends and I and they were given to others. Great time over all.

    22/07/10 | Link | Rating: 4.0
    63. Princess H.
    Had a friend's birthday party over there.   The private dining room (for hotel guests) decor is so eclectic that feels as if we were at HD Buttercup in Helms Bakery District shopping furniture.   I would not have been surprised if there was a price tag on each furniture.    The hotel room is comtemporary.   I like its Mercedes Benz shuttle bus service.

    12/02/10 | Link | Rating: 4.0
    64. Jennifer Y.
    First impression: Cool vibe and clean design.
    I stayed for 3 nights and by the end of my 3rd night I was dying to leave.
    This hotel is perfect for that one party night in LA but to stay any longer is a big disappointment.
    First of all, room service was fast and efficient. However I paid $50. for scrambled eggs, bacon toast and a coffee. The eggs were extremely watery and gross.
    The room has a cool design but all dark mirrors and poor lighting. All my business acquaintances all agreed that getting dressed hair and make up for a meeting was very difficult.
    The shower has low pressure and would not get very hot. The sink resembles a troth more than a sink.
    The cafe in the lobby is very poor in service (shockingly poor!)and the food very average. Again nice decor and you can eat in front of a fireplace.
    The positives are that the bed is comfy, great linens and the hotel vibe is very cool. The Bazaar restaurant is decorated beautifully and is one of the only 4 star ratings in LA.
    Bottom line: stay one night for fun/clubbing or a hook up. Or don't stay as a guest but visit for the fun.

    24/02/09 | Link | Rating: 2.0
    65. Marcia B.
    I travel all over the world and I love this hotel!  It exceeded my expectations at all levels==the room, the staff, the ambiance.  Even though I am not one of the beautiful people, I was treated as if I was.  Can't wait to come back!

    24/07/11 | Link | Rating: 5.0
    66. Justsun B.
    Ok, I am a 5 year SPG Platinum member who has stayed all over the world at anything from The Luxury Collection, St Regis, to Four Points and I have never been let down the way this hotel let me down.

    Very quickly... I planned a shopping adventure for my wife's Birthday and The SLS was currently running an ad campaign mentioning how they were raising the bar to the luxury experience so I chose to stay there, plus one of our favorite chefs worked at SLS.
    I made the call, talked to the Front desk and Concierge and they both assured me we'd have a special room with a welcome birthday gift. We arrived in the early evening to find ourselves in a line of 12 cars waiting for valet (thanks to the hotel night club).
    The Night went this way:
    1. No assistance with our luggage until after I personally grabbed a luggage cart.
    2. After walking into the room I noticed no gift, no birthday wish, and we got a room that must have been the cheapest in the hotel even though I paid $400.
    3. The TV in the Room didn't work, had audio with no video.
    4. The shower (stupid design) drain was clogged preventing us from even using it.
    5. The sink leaked all over the floor every time you used it.
    6. The SPA was closed.
    7. The biggest problem of all was the level of customer service. I called the Front desk manager to get assistance with all the problems above starting that night. I called 3 times and zero solutions were offered including moving our room. It took 3 days and a treat to write a review like this before I heard from the Hotel GM via email finally someone who cared about us.

    In summary, I paid $400 for a birthday that was the worst! No Valet service, no Champagne, no Shower, No TV, No SPA, and NO SERVICE at this hotel could be found. The Rooms look like the much less expensive A-Loft Hotel ($89 per room). Do not waste you money unless you like to be treated like *&%^....

    21/04/09 | Link | Rating: 1.0
    67. Jeremiah C.
    The staff at the SLS hotel are great.  The rooms are chic, clean, and hip.  BUT the POOL is NOT working..  It's so small, it's like a child's blow up pool.  There are plenty of seating options at the pool, so it can get crowded...  And the more people, the dirtier the pool deck gets, along with the pool water.  I wouldn't swim in it, because the water was a murky yellow/brownish color.  If they could re-work the pool area a bit, and limit the number of people who are allowed on the deck, AND if they could have clean pool water, it would be a nice scene..

    15/05/10 | Link | Rating: 3.0
    68. D D.
    Sam did a fabulous job with this one! Sexy, luxurious, stylish! You could get lost finding your way around the halls but once when you find your way to your room, you might not want to leave. There wasn't any skimping on the finer details. From the hidden plasma to the water spout in the ceiling. Perhaps I'm bias because I have one above my tub. But it's cool and unique. But you might want to indulge in the rooftop pool with giant frames that has L.A. as its masterpieces. You'll simply fall in love. And the beautiful guests there doesn't hurt either ;)

    20/03/10 | Link | Rating: 4.0
    69. Michael E.
    Truly Esquisite! The food options in the hotel exceeded my expectations, however the portions are small.

    02/08/10 | Link | Rating: 4.0
    70. Danny S.
    Maybe it was the fact that this place was so small and people walking by kept bumping into me half spilling my drink, maybe it was the 45 minutes it took for me to buy 2 drinks, maybe it was the "regular" ahead of me ordering drinks trying to be cool by telling the bartender to take care of the girls next to him after the fact the bartender acknowledged I'm next, maybe it was the 30+ minutes it took for the valet to fetch my car....
    I'm not jumping through any hoops to go back to this place.  Cool decor, cool little museum shop, but definitely not a good place to hang out to have a few drinks on a saturday night if you don't want to feel like a sardine.

    20/01/10 | Link | Rating: 2.0
    71. Christina P.
    The hotel itself was absolutely beautiful, the customer service however was a little lacking. It took nearly 45 minutes to get a bucket of ice and four champagne glasses, and even then they only brought two. And then it took another 20 minutes before we decided to instead try the restaurant. The decor was stunning and fun, and the beds were the most comfortable I've ever been in.

    23/12/10 | Link | Rating: 4.0
    72. SMarie H.
    This review is for the lounge area only...

    Way too expensive for what its worth and I have no problem payin a high price if the vibe and crowd is right.  Sadly, SLS is yet to make the "blow all my dough" list....

    Valet=20 bucks.  
    Drinks=they'll cost you a pretty penny.
    Service=eh, nothing spectacular.  
    The Crowd=where have all the hot men gone???

    I have been here a handful of times, each time hoping my experience will be better than my last.  I REALLY want to LOVE this place because the decor is truly gorgeous and the ambience is indeed hip, classy, and upscale. It really  is a great spot for a ritzy girls night out plus, its actually warm inside which makes a girl happy when she doesn't have to ruin her sexy dress with a raincoat cuz for some absurd reason the A.C. is blasting in your face all night.

    Too bad this "perfect spot" lost its "perfect" mojo when the not so perfect crowd of "innnnteresting people" flowed in through those glass doors.  It was hard to even chat with my friend because the group of girls behind us clearly hadn't grasped the concept of "inside voices." Then of course, we have the selection of men that I'm still baffled by.  Please, ATLEAST offer to buy me a drink, shit offer to buy me half a drink, but do NOT tell me about your "mid-life" crisis at 38 years old and ex-wife drama without at the very least, getting me semi buzzed first.  

    SOOOO, with that said, if you are in the mood for some eye rolling conversations with an eclectic crowd of young and old Hollywood alike, and  don't mind  throwin down dough like the stuff grows on trees, head to SLS.

    15/08/10 | Link | Rating: 3.0
    73. Ben C.
    SLS tries really hard to differentiate itself from its Hollywood competitors with mixed results.  Instead of relying on tried-and-true measures delivering top-drawer hospitality from staff to food to accommodations, it bets big on Hollywood panache to best capitalize on glitz and gaudiness.  I do not discount the big money spent on branding (P Stark) and SBE marketing, but at the end of the day, unlike a night out at a club or cool furniture, you're ultimately there to get a good night's rest.  There are no short cuts to this because human beings have extreme variances in what they deem to be clean, fun, attractive, and nice.

    So that's a tall order.  Some chicks love Brad Pitt.  Other chicks think he's too fem.  Some dudes like them big.  I personally like 'em tight.  During my stay at SLS this past weekend, I constantly compared it to the Mondrian and Roosevelt.  Why?  They're great hotels with awesome energy.  They're the template to a superb Hollywood experience.  How did SLS measure up?  First of all, it's pretty dark and there's a good reason why.  The place is located in the middle of nowhere on La Cienega sharing a lot with Morton's steakhouse.  Have you ever eaten a filet mignon in broad daylight?  The answer is probably not because it's a bloody mess.  Steakhouses are dark for a reason.  SBE and Starwood worked with the real estate they were given.  It's close enough to Sunset Blvd, but it's closer to Robertson and Melrose.  Whereas the Mondrian offers superb LA vistas and the Roosevelt is always abuzz in the heart of Hollywood, SLS struggles with trying to be creative for creativity's sake.  

    So to net this out, you're going to see monkeys married to human bodies, weird reptile skin furniture to sit on while observing the valets do their thing, and just a generally stark atmosphere (pun intended).  If it all came at somewhat of a discount compared to the two stalwarts in Tinsel town, I might be back.  Nope.  It's more expensive.  My bill for three nights came out to $1300 which includes cereal, water, taxes, internet, valet, a bag of chips, and room charge.

    It was a good effort SBE, but I won't be back though I can't blame someone for wanting to stay there.  Some people are really into monkeys.  

    Better luck in your Vegas hotelier ventures.

    16/11/09 | Link | Rating: 3.0
    74. Alden H.
    Loved it. Stayed last weekend and had a great time. Its a bit smaller than what I expected but it sure is swanky. Love the flat panel in the mirrored wall....i want to do that in my house now. We had a "Pure" room with some sort of air purifier. Smelled great everytime we walked into the room. Nice gym, free coffee and lemonade in the lobby. Had dinner at Bazaar and saw some celebs there. We'll be back the next time we decide to stay in the area. Hopefully next time it will be sunny out so we can check out the pool.

    30/01/10 | Link | Rating: 5.0
    75. Mona J.
    I've stayed at this hotel several times over the last few years. The moment I laid eyes on it , it was love at first sight. As a complete feast for the senses and with lavish service, it quickly became one of my all time favorite hotels. I had enthusiastically recommended it to my friends here  in southern California as a weekend destination. After my stay there this weekend, I won't be doing that anymore.
    In my opinion, if I had to use one word to describe this hotel today,  it would be NEGLECT.
    Somewhere over the last couple of years the SLS quit caring about service and maintenance. By neglect I mean: peeling wallpaper, stained carpets, dingy towels, a glitchy elevator, staffers who drop F-bombs while they chat among themselves and food servers who couldn't care less.
    I get that this is a public space and subject to wear and tear but this is a luxury property. So are Ritz Carlton and Four Seasons and you won't see neglect or be treated poorly there twice, if ever. I'm SPG Preferred and Amex Platinum Travel, so I know what a luxury stay is-- and this isn't it.
    The pool bar is called Altitude. It should be called, Apathy. A cocktail costing nearly $20 (with tax and service charge) shouldn't take 25 minutes to arrive. One shouldn't have to ask for the status of a food order 3 times. The party next to me waited so long some of them went back down to their room while others stayed to wait for the food! This was in the late afternoon when it was not even crowded. After all the neglect, they tip themselves 20% on your bill. Every time.
    Getting a glass of water at breakfast is an exercise in patience.
    One day during my stay I was out of my room from breakfast until 4:30 and came back to find the room hadn't been made up yet. I called the front desk and asked for maid service immediately. She had the dalls to ask me what I meant by "immediately." Really? (sigh). There were a couple of bright spots, like hostess station at Tres in the morning and bartenders at night. Bazaar remains pure foodie heaven.
    I could go on and on but the bottom line is this: Excellence is consistently delivering above and beyond the expectations of the guests.
    SLS: Where has all the excellence gone?

    07/05/12 | Link | Rating: 3.0
    76. Caitlin B.
    My husband and I stayed here recently for a Saturday-Sunday anniversary celebration.  To sum it up, this is a neat very-LA place to meet a friend for a drink, people watch, or maybe even for dinner (we did not eat there), but it is NOT a good place to stay.  First of all, I do not mind funky contemporary decor (I think the Cosmopolitan in Vegas is super cool and well done) but this place is just ridiculous. Its a collection of dark, tacky junk that they slapped over an aging hotel without properly remodeling anything.  The whole place is like a dark dungeon with extremely low ceilings and mirrored walls.  And its like they intentionally want you to get lost trying to find your room, or worse, your way back to the elevator.  No signs at all, just a long series of winding freaky low-ceiling hallways.  

    And the rooms are TINY.  Seriously so tiny and poorly laid out that I was claustrophobic the whole time we were there and I could not wait to get out.  Every wall is a dark mirror, probably a poor effort to make the rooms look bigger.  None of the king size rooms have bath tubs in them, and the bathroom is so dark you cannot see to put on makeup, etc.  And its just poorly laid out - towels are on a shelf around the corner from the shower so you have to get out of the shower freezing, walk around the bathroom to get a towel. Not even a ledge in the shower to shave your legs, and no counter space.  Little details in the room showed its state of disrepair - chipped paint, crooked lampshade, dust all over the phone. etc. And the whole hotel has a weird smell. Frankly I cannot believe this is a Starwood property.  

    The staff was very nice, but it was not efficiently run.  When I called down to ask if any of the rooms had bathtubs, they put me on hold for 10 minutes, and then said they'd call me back.  They never did.  When I went downstairs, there were 3 employees standing at the front desk, none of whom were on the phone, and there were no customers being helped.  The only part that I thought was cool was the restaurant Tres.  Cool long marble tables with silver chivari barstools and a good cocktail list. But again, neat place to meet a friend for a drink.  Just don't waste your money on a hotel room there. I have heard Bazaar (the restaurant) is good, and its very cool inside.  But, I don't get the glass cases of crap (pardon my language but that is exactly what it is) off to the right.  Seriously, a bunch of complete junk that they put in glass cases as if it were art or something.  Just bizarre.  Next time I'll stay at the W.

    18/03/12 | Link | Rating: 1.0
    77. NYC T.
    Shockingly super trashy.  Lots of riff raff going on.  Decor is interesting, fun/quirky and I guess upscale but something is off with the bargoers and bartenders.  It's what I would say is very very B&T if we were in NYC.

    22/10/10 | Link | Rating: 1.0
    78. Anne Marie P.
    If you do in-room dining, order the quail eggs.  Don't ask.  Just do.

    13/03/10 | Link | Rating: 4.0
    79. Kim W.
    Went here for an private anniversary celebration and had the most amazing time ever. Food was incredible and bartending staff was completely on-point. Cannot say enough wonderful things about my experience there!

    08/04/10 | Link | Rating: 5.0
    80. Alicia E.
    My husband and I went here for a little birthday getaway weekend. When we arrived, the valet had cars backed up onto the main street, waiting for someone to get the car 3 ahead of us... We checked into our room with great service at the reception area and with the bell man making sure we were comfortable and received our bags. The concierge, Waldo, was very helpful for reservations and assisted a friend of mine with a gift of cookies from a local bakery he requested. They were waiting in the room when we arrived.

    We went up to the rooftop for champagne and sun. We sat and waited until the cocktail server came over to greet us. Every table was taken or dirty, so we sat at the dirty table. (There is no self service bar for you to order yourself.) When she greeted us she said, "Well, someone was sitting there, but I went and checked with them and they are done... What can I get for you?" I've NEVER met a waitress that greeted her guests that way! It was obvious they were done... The fries were picked over, and cooking in the sun... Then we sat and waited about 10 minutes for our drinks, and grabbed lounge chairs that came available. I told the manager that we were moving so that our mojito and beer would make it to our new seats... I watched that manager and our server grab at least 3 - 4 rounds of drinks while our's sat on the bar, melting... I went up to the service bar and took them myself because it had been at least 20 minutes by then.

    Then our neighbors ordered salads that were forgotten. The manager came over to apologize and offered to comp them... It had been at least 40 minutes. Seriously, for a ceasar salad. They received their salads after an hour and then had to leave. They went to close out their check and their server was on a break. The only response we got when we asked for our server was that he was on a break... No one was offering service, or a solution. So, we sat and waited until our server got off his break, after 30 minutes...

    The manager came by to apologize again, and she apologized to guests all day... The reasoning was this was the first busy, Spring day of the year, and they will be staffed now that it is getting warmer... I was well aware that it was going to be a nice, warm weekend, and so was everyone else in SoCal... Not sure why they didn't staff appropriately. After delay and delay, we decided to just laugh it off... I kept hearing apologies that they were understaffed. It didn't seem like an appropriate excuse for a nice, higher end Starwood property in Beverly Hills. The standard is high, and the expectation from the customer is as well. The next day we stayed at a Hyatt and the customer service, and pricing was so great. It put it into perspective that the SLS is a beautiful hotel, has beautiful rooms, and the service is just a 2 star.  We spent a good bit of money at this hotel and I don't think we will ever go back. The pool and the bars are amazingly designed, but service is SO important. I wouldn't enjoy going to grab a drink at a place that is always making excuses for its poor customer service. A comped glass of cava isn't going to cut it.

    On top of everything I have mentioned, we got back to our room to find a bottle of sparkling wine with two glasses. We assumed it was from the hotel since it was my 30th birthday, but there was no card with the bottle. I found out today that a business contact with SBE (the management company of the hotel) sent it to me on behalf of him and the company! How could the delivery person NOT bring a card for a bottle of champagne as a gift, from anyone, but much less the management company?!

    Honestly, this review could have been a lot longer, but I don't want to get all worked up again. I travel a lot for work and stay at average hotels on up to high end... I am now wondering if the celebrities stay here because they are the only ones that are properly taken care of...

    18/04/11 | Link | Rating: 2.0
    81. JENNIFER B.
    My friend Cyndi N. below has forgotten to change her review of the SLS.  She will be soon.  :) She wrote that before we got there after getting some incorrect information from one jerk of a fellow that answered the phone when I had called before.  He had told me we could not use the pool until we had our room (which is why we came to the hotel, to get out of the summer fog).  When we checked in they were amazing, greeted us personally as though they had been waiting for us all day.  Upgraded us to a suite and gave us a pool key to use until our room was ready.  The place is fabulous!!  The pool is fantastic and the service cold not be any friendlier.  Not one snobby employee to be seen.  When we had dinner at Bazaar, they sent us beautiful frozen made at your table drinks and plates of delicious food in the bar while we waited for our table.  The food is AMAZING!!!  This is my new favorite place for a stay-cation.  Cant wait to take the hubby.  Fun and sexy hotel.

    19/08/11 | Link | Rating: 5.0
    82. Vena V.
    I rarely write one star reviews. I always hope that my experience was unusual. When I have to spend days at a hotel that I dislike, the stars start to drop...

    The SLS thinks that it is hip and special. It looks like the love child of Liberace's wedding reception designer and Austin Power's set designer. That just isn't my bag, baby. I spent the week with other annoyed engineers complaining about:

    - Being charged for internet service, even in the business center, although we were paying over $200/night to stay in the hotel
    - The absurd bathrooms where it is difficult with the smoked mirrors and dark granite to tell if anything is clean. Ick.
    - The absurd stainless steel amoeba sinks in the bathrooms with the weird drains that wouldn't drain until the sink was partly full. Ick.
    - The inability to get the TV to work because it is behind more smoked mirrors.
    - Low to zero cell phone service. Since when does 1960's mod mean 1960's phone service?
    - This is swine flu season in a town full of people who fly  internationally. The SLS offers big shampoo sized bottles of liquid hand soap that one has to pick up and turn over to use in both the public bathrooms and the private hotel rooms. This is STUPID, RUDE and ICKY. It's 2009, not 1969. I do NOT want to touch a bottle of soap that someone else has touched with their potty hands. Clue phone, Phillipe Starck? It's for you.

    And the food. Spare me. This is LA. I expect amazing (or at least decent) food.
    - I expect HOT water for my tea, not tepid. Where are we, Italy? No, this is LA, the US port to Asia.
    - I expect (as do my international customers) to be offered green tea in the tea selection. How difficult is this? Green tea is NOT "so last century", people.
    - We ate 3 meals a day for a week here. We tried all their food. None of it was special, none of it was memorable, none of it was worth the valet parking price to eat here. Some of the food was awful.
    OK
    - The philly cheese steak
    - The potatoes au gratin
    - The loup de mer
    - The caprihana
    Awful - everything else, including, but not limited to:
    - Ham with cantaloupe. Cantaloupe is out of season - if you can't get ripe cantaloupe, please don't serve this dish. Any place this expensive should know better.
    - The paella. Shudder.
    - Guess what: beets don't go with blue cheese. Beets go with goat cheese (available on another dish) and mozzarella (available on another dish), but not blue cheese. The blue cheese completely overwhelms the beets. What's the point?
    - Overuse of balsamic vinaigrette - it doesn't improve unripe watermelon, it just masks it.
    - Terrible gazpacho - too blendy, no crunch.
    - The desserts. Every last one of them was terrible. The best managed to taste like jello pudding. Who can mess up a chocolate chip cookie? When it is the size of a quarter, it has the wrong crust to cookie ratio - nasty.

    The SLS does deserve one star, though. The staff was lovely. That just isn't enough to ever make me go back.

    If you have to come to the SLS, here are some ways to enjoy it.
    - Go across La Cienega (very carefully - nobody walks in LA and the drivers forget that pedestrians have the right of way) and eat at Gonpachi. It looks just like the Gonpachi in Tokyo. You have to come here - the food is good (sumi-yaki - difficult to find this food preparation, even in LA), the setting is gorgeous and it saves you the plane trip and jet lag to see the Kill Bill setting in Tokyo.
    - Go next door and eat at Fogo de Chao. Didn't get a chance to do that this trip, but will next time. Ate at the Fogo in DC and loved it. It has much better than the food at the SLS.
    - Go to Borders and use their free wi-fi.

    Shall I compare thee to the Hyatt Regency Kyoto? The Hyatt Regency Kyoto has elegant hotel rooms with perfect lighting and well designed bathrooms. After days of wandering from Imperial Cultural Properties to World Cultural Heritage sites (places with TWO tea houses designed by Sen No Rikkyu), our hotel room at the Hyatt Regency Kyoto was still impressively lovely. The SLS thinks that it is that special. It isn't.

    Perhaps I should compare the SLS to the Encounter Restaurant at LAX. The Encounter design is just as wacky as the SLS and the food and drinks are as overpriced as SLS, but the Encounter is a lot more fun.

    08/11/09 | Link | Rating: 1.0
    83. Davy H.
    I've gotten great service every time I stop by SLS whether for a weekend stay or just the bar on Friday/Saturday night. The egg white whiskey sour is much more delicious than it sounds and something I get fairly regularly at SLS. The food is on par with the rest of area's cuisine (which can be very competitive). The rooms are extremely modern and made for a nice stay.

    I didn't give 5 stars because of my personal preference against the video frames which change 16th/17th century style paintings into monkeys in the bar/restaurant area. Definitely not something I enjoy seeing out of the corner of my eyes while eating dinner. I feel like it is a little ahead of it's time to say the least.

    I would also agree with David A.'s review on how shallow the interior decorations seem and the tackiness of a gift shop adjacent to the restaurant.

    15/05/11 | Link | Rating: 4.0
    84. Adoree L.
    The lounge here is soo chic, sexy, & awesome!! Everyone should check it out.

    06/05/10 | Link | Rating: 4.0
    85. Jane A.
    Although I still love this hotel, the experience this time was not as fantastic as last time.  The room is beautiful, the people who greet you are friendly, and it is overall quite swanky.  The two flaws were that the valet took a long time to get our car (so on a Saturday night, call wayyyy ahead), and the key didn't work the next day to allow us to go up in the elevator.  This was a bit of a pain after getting our complimentary coffees and trying to carry them up to the room.  It took almost fifteen minutes to get back to the room.  I did like playing pool though.  On our floor they had a beautiful pool table near the elevators, so we had a few games after a night out on the town.  I still like this place a lot!

    15/11/10 | Link | Rating: 4.0
    86. Amber M.
    Hotel: fairly good.  Pretty good service, but understaffed.
    Bazaar: Bizarre!  and awesome.  Best waitress in the world (literally) is Kara.  Ask for her.  Give her props.  Best people watching place ever.
    Spa: brilliant.  It's all white and it is fantastic.  You'd think the white wouldn't be calming, but it is - it leaves you completely relaxed and the services are fantastic.  FANTASTIC.  
    Rooms: new, fun, very very mirrored.  Mirrors everywhere.  Great SPG bed, excellent wireless (always necessary) and lovely bathroom.

    I've stayed here twice now and each time I've had a fantastic experience.  Oh, and the rooftop pool is amazing.  Beautiful view and a great pool.  The service at the pool could NOT suck more (no joke - they are awful), but if you learn to order 2 drinks at a time, you can deal.  That is definitely the worst part - and the snotty pool staff is ridiculous.  Hey guys - no offense, but you work at a POOL.  If they fix that, it'll be much better.

    I've been to a lot of Starwoods and this is one of my all time faves.  It's also a freakshow so if that doesn't make you laugh, stay away.

    26/04/09 | Link | Rating: 4.0
    87. Lizz K.
    this review is only for the bar. decent drinks, decor is nice except for the tacky "art".

    03/11/11 | Link | Rating: 4.0
    88. Kerry R.
    I stayed at the SLS while on a business trip this past week, and while I greatly enjoyed the accommodating staff and aesthetic of the hotel and rooms, I found a "doggy bag" of leftovers in my mini-fridge, as well as the shampoo and conditioner and lotion left in the bathroom were open and used. It made me feel as though the cleaning staff were not doing a good or thorough job. I want to give this hotel another try, as the rooftop pool is unbeatable in the summer, but frankly am a bit wary of the state of cleanliness now.

    22/07/12 | Link | Rating: 3.0
    89. A C.
    This hotel was originally Hotel Nikko. It mixes Japanese style and traditional American comfort, with a contemporary, high-tech flair.  I had stayed here for one night earlier this year.   Being so busy and careless, I left the hotel, leaving a skirt and a diamond ring in the room.  The hotel dry washed my skirt and messengered it with the ring to my house the next day.  Based solely on the service, not to mention the luxury rooms, I've to give it a five stars rating.  Besides service, this seems to be a place to "see and be seen" in Beverly Hills.

    26/12/09 | Link | Rating: 5.0
    90. Jason T.
    I really wanted to like this hotel more, but to be honest, it was probably my worst check in experience ever!  I booked a room for a Saturday night as my friend was throwing a birthday party in Hollywood.  Trying to be responsible as I knew I'd be drinking, this looked like a pretty cool place.  I even upgraded my room to one of their "Superior Suites," 700 square feet, two TV's, etc.

    I got to the hotel around 2pm hoping to be able to check in a little early.  I knew check in really wasn't until 3pm, so I wasn't put off by reception desk telling me my room wouldn't be ready for 60 to 90 minutes.  No big deal so I left them with my cell number to give me a call when the room was ready to check in.  At 4pm, I still had not heard from them so I went back to the front desk to see what was going on.  I was told the room was still not ready and they were still "working on it."  The front desk guy assured me that the Superior Suite they had for me was one of his "favorite" suites in the hotel, so it would be worth the wait.  At this point I really didn't care how nice the room was and was pissed as it's past check in time and my room isn't ready.  I wanted to be able to chill in the upgraded suite I paid for before meeting my friends at 6pm to kick off the night.  The reception desk said they'd credit me $25 so I could have a drink on them.  Wow so generous...(yes, I'm being facetious.)  I gave them my cell number again and asked to be called when my room was ready.  5:30pm rolls around and I find myself at the reception desk again.  Apparently, now my room is ready (but I got no phone call.)  I asked if they could at least comp the valet charge ($35,) and they agreed.  But, now I had to rush around just to get ready to meet my friends by 6pm.  What crap!  Not only that, but how could the front desk guy say that this was his favorite suite when I look out the windows and all I see is the white walls of a large building right next door.  WTF?!?!

    The rest of the night ended up being pretty fun...Giesha House for dinner then Improv afterwards.  But, then when I got up the next day and found the bill under my door, it didn't show any of the credits I was told I was getting for not being able to check in until 5:30pm.  Damn...one more trip to the front desk.

    Then when I got home, I had a message on my answering machine from the SLS around 5pm saying my room was ready.  Again... WTF?!?!  I gave them my cell number TWICE to call and they call my home number to tell me my room is ready 2 hours later than check in.  They really need to work on their customer service skills as this is completely lame for a hotel located where they are and for what they charge.  UNFORTUNATELY, I WILL NEVER STAY HERE AGAIN AND WOULDN'T RECOMMEND IT TO ANYONE!

    25/07/10 | Link | Rating: 1.0
    91. pinky m.
    I just worked out of the SLS hotel and have to say that it is now my favorite hotel.  It is hip and has an awesome staff!!  No request from my large group was denied.  The meeting room that we were assigned was consistently refreshed, the valet were very accommodating (even when we jammed up their drive) the rooms were luxurious and the Bazaar has great food.  I will stay there next time I am in town and will recommend it as a hotel for any conference or project that needs a nice hotel.

    19/09/10 | Link | Rating: 5.0
    92. Michael L.
    In what should be a five diamond hotel, you'll get nothing but disappointment. Hotel service is decent, but the F&B service is atrocious. It feels like they don't want you there. The rooms are pretty but boring, and there are enough mirrored surfaces to make your porn dreams come true. What the room is missing is a decent bathroom. It has terrible lighting, so don't try shaving or putting on makeup. Guys - they do not supply bar soap, so you'd better be comfortable washing with a washcloth. And the toiletries are not single serve - they are full sized bottles. Does this mean that I'm sharing shampoo with the last few people to have stayed in this room?

    This "luxury" hotel opts to be cool and uneccesarily unique rather than offer hospitality.  You can get both of these "features" at many better hotels in Beverly Hills.

    29/04/09 | Link | Rating: 2.0
    93. Jenny B.
    Great hotel. So happy when they opened. The decorations are so cool. Great food. Great people watching. Great locations. I have been here many times.

    27/08/10 | Link | Rating: 5.0
    94. Debbie E.
    This review is for the Tres Restaurant inside the SLS Hotel.

    We stopped by the SLS Hotel on our way to a formal fund raising gala to check it out and have a drink. It was earl evening on a Saturday.

    We pull up to the valet area and there are 10 valets standing in a line, waiting for cars to pull up. 10?? Necessary? There are only 4 doors and a trunk on most cars. We go in to the main hotel lobby. Mainly silver and crystal, kind of over the top, like the HUGE urns filled with white roses to the ceiling.

    After walking around and just taking in the hotel, the only bar that was open at that time where we could have a drink was Tres. Tres is an open area with long, banquet style tables as well as other lounge-type tables and couches. Definitely more low-keyed atmosphere than the rest of the hotel.

    The bar itself is a little room where they make the magic. Our server/bartender was Dustin Hazard (seriously, that's what he told us, unless he gave us his bar name). He made cocktail heaven. We decided to have a little drink tasting amongst the 4 of us. Dustin brought out 5 drinks - 3 off of the menu and 2 that were his own creations. DELICIOUS!! The great thing was that the drinks, while looking like foofy drinks, definitely were not. And none of them had that sweet, run-of-the-mill-bar drink taste. Very refined. Who knew that tarragon is the perfect ingredient in a drink?

    Macadamian nuts and olives were on the tables.

    We were the only people in that area during this time so I really cannot comment on the people/atmosphere, but we were told Tres closes at 10pm and it's more low key than Bazaar. Even when Tres is filled it's not really that loud.

    While the drinks were good (and VERY pricey, but, hey this is LA), I don't know if I'd go out of my way to go back there. It was all a little too over the top for me.

    12/04/09 | Link | Rating: 3.0
    95. I am Nicole r.
    I love this place they really spoil you to death , I love berverly hills and for a 1st time out west this was the best place. I got to see so many places and didnt have to go very far .It's a bit pricey but  worth it . The staff is excellent. I left glasses from paris somewhere in the hotel and I actualy got them back the next day amazing.Lot of celeberties here and photographers clicking on the way in and out.

    28/05/10 | Link | Rating: 4.0
    96. Leedia R.
    It's a great hotel for just having drinks with friends and hanging out on a friday/saturday night. i just wish it would open a little later than 2...but that's an LA thing, not an SLS thing! It's a really funky hotel, and the service has been wonderful every time I have been there.

    07/06/11 | Link | Rating: 4.0
    97. Andrew K.
    This hotel is so frikkin hawt - in a total Miami over-trendy way. It's like Ian Schrager on steroids. The service was pretty awful (the valets turned a number of people attending an event I was running here away), but the beauty and style of the bathrooms makes up for everything. The also make molecularly gastronomic caipirinhas.

    01/03/09 | Link | Rating: 4.0
    98. Sasha R.
    Super swanky hotel. Best bed ever. Amazing concierge desk.

    12/02/11 | Link | Rating: 4.0
    99. Danielle B.
    So, I show up at this place, which is the bar not the hotel, to hang with my super trendy and beautiful sister and cousin(s) for a birthday.  The place was crowded but not standing room only.  We had a table in the bar area that was awkwardly placed and very uncomfortable.  When you sat down you sunk down to China.  If you sat anywhere other than the ends you were stuck or had the unfortunate conversation with several people to move out so you can stretch or pee.  There was a mix of 'kinds' of people there.  I had a good experience and met mostly nice peeps who were just trying to have a good time.  The service was good for the most part.  Our waitress thought it was ok to leave our credit card lying on the table instead of returning it.  The drinks were GREAT and not that expensive for where you were and presentation.  I loved the Magic Mojito whose only flaw was not enough cotton candy to pick at as you drink it.  Overall the experience was good but I am thinking it's not my style.  I like to be the experience with my friends, not have to have one because of the place.  Also, the store in the bar was lame.

    27/03/11 | Link | Rating: 3.0
    100. Wanda M.
    I stayed at the hotel one night.  The hotel was very crowded It was very very noisy and I could hear all the noise in my room. I called down to the lobby several times and they pretty much ignored me.  I went down to the lobby in my pjs and robe and I swear I think it is a high end hooker hangout.   I ended up checking out early from the noise and the disrespect from the staff.  They said "yes" to me but ignored me.  Horrible and very expensive bad experience.

    13/03/10 | Link | Rating: 1.0
    101. tiffany s.
    I went here for an industry event and the ambiance and decor was awesome. I felt like to every corner there was a decorative piece that was really unique. I only saw one side of the entrance to the hotel too and I  heard that the other side was awesome!

    The food was good but there were some things that were too fancy and was a bit strange...such as frogla wrapped in cotton candy. Although this doesnt count for dinner since I only went to an ad event and it was just apps.

    31/01/09 | Link | Rating: 4.0
    102. miryam a.
    This is a review on High Tea at the Tres Restaurant at the SLS hotel in Los Angeles.

    I had my Baby Shower on Saturday for 15 girls at the SLS hotel at the Tres Restaurant which I arranged thru the catering dept. It was a very dissapointing experience to say the least.

    After 45 minutes of being sat at our table, no one even came up to us to start the service. They left carafes of tea on the table without ever telling us what kind of teas they were nor serving us the tea. I had asked for 3 kinds of teas but only 2 were served. When i told the girl we had arranged for 3 she said she would bring it to us but never did.

    Finally after 45 minutes we went to a manager to ask to start the service and told them how we hadn't been helped yet and the manager was not helpful either. He basically said, we do a very casual tea here, we really don't do much. I was shocked really.

    Then 20 minutes later they finally set the food out which was only 3 trays of very small bites of food and that is when we were told to my shock and dismay that each person only gets ONE of each bite. Why would the catering dept not have been up front with us about that?Every single place for high tea replenishes the food as it is eaten. That is customary at ALL high teas. I expected the same at this hotel. How could they have left off this important fact? I would never had done my shower there for that reason. I wanted my guests to have enough to eat and enjoy the experience. How could 10-15 bites of food suffice per person? I still cannot believe it!!! I was embarrassed and really did not know what to do at that point.

    I finally told the girl to bring more cones and sandwiches out and to charge me for it.

    They finally got that we were not happy and gave us those extra sandwiches on the house. So they tried to make up  for it at the end.

    I emailed the catering person the following monday to express how upset I was and she never emailed me back!! I will never step foot in that hotel again. !!

    03/05/11 | Link | Rating: 1.0
    103. Siena S.
    Wish this was better and met my expectations, but unfortunately not...and here's why:

    1. Shower clogged (yuck--someone else's leftover shower H2O)!
    2. Drip under the sink
    3. Spa closed for renovation (***sob sob*** was looking forward to spa day)
    4. Inexperienced staff
    5. No slippers in the room (come on, they're putting themselves on par with St. Regis, and even most Sheratons and Westins have them).
    6. No birthday flowers or balloons in the room, even though it was specifically requested

    Positives
    1. Cute little apples by the front desk
    2. Upgraded us to a suite, so that was nice
    3. Nice place to hang out at night

    I've stayed at several hotels around the world with the same star rating--St. Regis Rome, St. Regis SF, Grand Hotel Florence, St. Regis Monarch Beach, etc etc...and I wish my expectations were not so high, but hey, they were the ones that set my expectations so high given the star rating!

    I hope they improve...they do have potential! :)

    09/03/09 | Link | Rating: 2.0
    104. Sepi B.
    This review is for the bar at the SLS :)

    Went on a Saturday night in mid-March for my birthday to get pre-dinner drinks. The decor was unique and completely random - one of the bar stools we sat on was covered with horse hair, lol. Anyway, we had the mojito which was good... and then had a drink made by our bartender Luke. He asked us what kind of flavors, alcohol, etc. we liked and then whipped something DELICIOUS together. I have no clue what it was.. all I remember was him smashing a strawberry in the glass and pouring 5-6 different types of liquor in there. We loved it. The bar is definitely a great place to get drinks.

    The scene is totally Hollywood though. The guy next to us was drunk and talking annoyingly loud about how he was some movie guy... blah blah... Oh, and one of the bartenders apparently had a small role in the movie Swingers. Adventures!

    25/04/09 | Link | Rating: 4.0
    105. Nikole D.
    I'm not sure if everyone working at the SLS just doesn't give a crap about customer service or hates working here, but it's more like entering a 3 ring circus than an upscale hotel. They lost our reservation and then said they could get us a different room for a $100 upgrade (we had no choice), charged us for an extra night, the room service was still frozen, the 2 hour line to check in the lobby was out the door (but hey they give you one free cocktail!), valet was no where in site, construction next door is your early morning wake up call, and don't bother trying to speak to a manager. To reverse the extra charges they took 2 weeks! What a joke. I will never stay here again nor recommend this hotel to friends or family. SLS, if you are reading this, you really need to shape up and pay attention to your customers. Such a waste of money and a disappointing experience. I would give ZERO stars if I could.

    11/04/12 | Link | Rating: 1.0
    106. Juan Jose D.
    One of the best hotels I have been in, the whole experience is very very upscale but at the same time very avant garde.  The rooms are beautifully arranged, the restaurants are amazing, the service is just average but high class.

    13/12/10 | Link | Rating: 5.0
    107. Alen H.
    WAY TO EXPENSIVE .  why would I go back ? there are so many better places ! Don't even bother.  and the crowd is SOOO Fake !

    23/05/11 | Link | Rating: 2.0
    108. Brittany B.
    This is for the bar inside the hotel, I've never stayed at the hotel. With that being said, I am a person that is very easily amused by little things. So when I came here & discovered the beautiful artwork, pictures of men changing into monkeys, & jawbreaker looking ice cubes...I was instantly a fan. My drink always stays the same no matter where I go, so I can't say I tried anything fancy. But I did see them make some kind of cotton candy martini, which looked super cool, even though it was probably insanely sweet, & loaded with calories (I prefer to eat my calories). The people watching alone, is insanely entertaining. I'm pretty sure that the crowd of the bar is 30% older men with money, 30% escorts looking for older men with money, 20% hotel guests, & 20% of broke 20 somethings on a date & feeling money frisky (that's the stereotype I fall into). I'm into cars, so sitting outside chatting, & watching all of the beautiful cars & not so beautiful people getting out of them was also mildly entertaining. So was trying to guess what occupations they had. We didn't have any problems with the valet, luckily, because my people skills go awry when people don't do their semi simple jobs correctly. Overall I enjoyed it, I'm not sure if the drinks were expensive or not, but judging by the rest of the reviews, I would say that they are probably not ones to have 2 for 1 drink specials.

    16/07/12 | Link | Rating: 4.0
    109. Nick S.
    "A good place to have a drink, but not a good place to get drunk."
    - A friend

    This is a really tough place to review.

    On the one hand; it has this really crazy, unique to someone like me who's not really used to the upper class nonsense vibe / look.  The whole area with the stuff in display cases for sale like Bearbricks and Kidrobot shit was just cool to walk around and look at while drinking my beer.  The bar also had a cool setup and all around the place was just aesthetically and visually stimulating from the design to the female customers.

    On the other hand; this place is just another over-priced, fake ass LA joint that is yet another reason why I can't wait to move away.  $7 for a Miller Light?  $7 for a MILLER LIGHT? You have got to be kidding me.  I didn't eat at the restaurant but I met up with some people who did.  What I got from them was $250 for 10 small, unsatisfying bites of food.  

    One of my least favorite parts of LA: everyone complains about the prices yet will gladly pay the money to say they ate here, or stayed there thus perpetuating all this generic nonsense.  It's our fault that this town is this way.  I'm guilty of it too.  For some reason while I was there even though I knew the prices were ridiculous I gladly paid them and had a great time.

    That's why it's such a hard place to review.  I had fun despite the nonsense.  I guess in the end that means that you gotta check this place out for yourself if even just to experience it.  

    Not to mention some of the coolest bathrooms I've ever seen.

    04/09/09 | Link | Rating: 3.0
    110. susan g.
    A montage of quaky large art pieces and gothic fairytale themed dessert bars with tarot readings at night. The outdoor pool is relaxing and chic - minus half a star for extremely slow food service. We never received our squash blossom flower quesadilla on the deck :/

    Dinner and drinks at the Bazaar is dressy and expensive, but the dessert bar is totally worth it - yummy earl grey chocolate bonbons.

    The rooms were large with tombstone style closet doors and elephant trunk shaped ceiling lamps. Minus half a star for giving us a smokey room, yuck.

    Overall, a party hotel to impress your lady, or friends.

    04/09/11 | Link | Rating: 4.0
    111. Katherine O.
    The pool was nice, but $16 mojitos and $20 for three tiny pieces of an appetizer? Whatever, it IS LA, but jeez... The room was nice. The beds were super comfortable. I loved the bathtub. It had a hand held shower faucet (couldn't figure out where to put it since the whole tub is surrounded by a curtain that doesn't close all of the way), a rain shower head, and a hole in the ceiling that drops water on you. It's a cute place, but just a little too LA for me.

    17/08/09 | Link | Rating: 3.0
    112. Bryan R.
    Stay away from this place. They charged my card $300 per room for incidentals.(and they dont tell you this either) Then i received my credit back a few days later. Then 5 days after my stay they charged another $300 to my card as well as $26 and no one can tell me why my card is still being charged!!

    30/06/12 | Link | Rating: 1.0
    113. Marie-Claire E.
    This review is for the bar....Bar Centro. Had an amazing time here with my girlfriends, best white wine, that I still can't find anywhere else. The food is deelish. The service is IMPECCABLE from the valet person to the waiter.

    17/03/11 | Link | Rating: 5.0
    114. Jade P.
    This bed reminded me of home, beautiful trendy upscale hotel, perfect for a young modern couple.....room service sucked tho...

    19/05/11 | Link | Rating: 5.0
    115. Noel J.
    what happens in los angeles stays in los angeles.  lovely hotel.

    06/02/12 | Link | Rating: 5.0
    116. Katherine N.
    One word: Intense!!

    Came here last night and was overwhelmed by the many styles they had going on. It seems like it was a showroom for dining table setups, and a storage facility for someone's long tables. There are so many different areas, there is a dining room that looks diner-ish. There are two rooms closed off on the other side of the main lobby, the white room and the black room, small dining setups, One in black, and one in white.  Very Cool...

    They have giant Mosaic pieces, one of a tea kettle and one of a candle stick, and one or two other ones I think.

    Half of the lounge looks like a gallery and shop with the most random items, and of course with more dining setups sprinkled about.

    The bar has many choices for what poison to choose. Very well made drinks.

    I will definitely come back.

    16/12/08 | Link | Rating: 4.0
    117. Eric t.
    I'm upgrading the rating based on my second visit where I actually ate and drank here.  The bar area was not so crowded and I decided to eat since I hadn't eaten dinner.

    Had a few of the tapas at the bar, which were good and interesting and the service was good. They had some good looking and friendly waitresses.  

    Philly Cheesesteak, cod fritters, the little chicken empanadas...the only dud was the guacamole wrapped in jicama (or whatever it was, it didn't really work).

    Just taking the average of 2 + 4 / 2 = 3?  Maybe it gets better everytime. Still can't get past the B&T crowd on a Friday/Saturday night.

    10/11/09 | Link | Rating: 3.0
    118. Christian P.
    I came here Sunday night for dinner with Clement H. and had a very wonderful experience.
    To start this hotel just opened on Thursday so everything is brand spanking new. The bar area is huge but just did not have any consistency in layout. One booth would have plush shag type covering and right next to is a chair that has a backing of antlers. I am not sure if they are trying to appease to many different styles or it is just their over all theme. I prefer the one minimal style. (opposite of Jesita M) hehe
    The drinks at the bar are average to pricey but in sync with what one would expect at a high end hotel.

    Also we had dinner here (well actually its a full tapas type menu). I had Scallops that were chilled in a funky nitrogen something or another... Very Cool!! We also had the Arugula Salad tapas which came out like a sushi roll. Final dish was the paella which was amazingly delicious!

    We skipped desserts as I didn't want to get fat!.. :) oh hush

    At any rate I would definitely want to come back but keep in mind it will be an EXPENSIVE night if you have dinner.

    09/12/08 | Link | Rating: 4.0
    119. Jenifer J.
    If Andrew Knox tells you to go somewhere, you go. He needs his own review.

    If you had a dream and in that dream you were locked in the body of Alice in Wonderland and somehow along the way somewhere between Tulgey Woods and the Mad Tea Party Little Alex from Clockwork Orange picked up in his Durango 95, then maybe...just maybe you would understand what Phillipe Starck had in mind when he designed for this hotel.

    It's a mirrored illusion, it's deep dark hallways with colourful accents, it's Lacroix water to drink, it's a perverted Willy Wonka land of candy under glass with blown glass implements.

    It's whatever you want it to be.

    Room- beautiful modern lush, hi everyone needs leather chaise lounges.

    Service- incredibly gracious

    Bar- Oh you lovely people

    06/04/09 | Link | Rating: 5.0
    120. Al C.
    *** My review is only for the bar ***

    Have been here a number of times and must admit that it's a pretty interesting scene - pretty dressy so definitely look your best. Also, some great people watching. My only gripe is that it takes an eternity to get your car from the valet.

    07/11/11 | Link | Rating: 4.0
    121. Fatty A.
    $18 gin and tonic..  Only at SLS.  Cedric the Entertainer.  Only at SLS.  Fake titties.  Only at SLS.  Gastronomy.  Only at SLS.  Fat people.  Only at a buffet.

    24/02/11 | Link | Rating: 3.0
    122. Akshay O.
    Another SBE winner!

    I gave it 4 stars and not 5 just because its pretty complicated to find the lobby, but other than that everything about this place is SICK

    27/08/10 | Link | Rating: 4.0
    123. Kelly T.
    Many of the positive reviews are accurate. The SLS Hotel is a swanky, artistically-designed, sleek and modern luxury hotel full of surprises around every corner.  And not all of those "surprises" were good.

    Surprise #1 - each sangria pitcher was $60, and they weren't even good (overly sweet and sugary). I had an instant stomach ache.

    Surpise #2 - two appetizers at the pool (hummus, eggplant, and yogurt dip w/ pitas and chips and guac) were $60. And they had the nerve to charge us for extra pitas when we ran out.

    Surprise #3 - the cost of a cabana, food and drinks for our friend's birthday party was triple what we had planned. I have no idea how it was that much and feel sickened by how extraneous it was.

    This place exemplifies what gives LA a bad reputation - good looking on the outside but deeply flawed on the inside. To me, it lacked warmth, personality, and class.

    08/08/11 | Link | Rating: 1.0
    124. lori p.
    SWANKY!!
    We had to wait to pull in to the valet stand due to J Lo and Marc Anthony getting out of their Bentley. Serious!
    This place is a vortex sucking in the hot bods and booty-ful peeps in La La land!

    We stayed her two nights last weekend and were not disappointed.
    I loved the room decor, it is totally my style. Great bed, with linens so soft I slept as good as I do at home. Very quiet room.
    The bathroom lighting could be brighter only because I need bright light to see without my nerdy glasses. I guess this is for the not so beautiful people so they won't see those defects that show up on normal hotel bathroom lighting.
    Great shower with verrry sexxxxy mirrors!

    Pool deck was well done with over the top service. Mojitos to die for. Attractive bodies lounging in the sun.
    ***What we believed to be the exterior shots for a porn video were being shot in and around the pool*** Why else would they keep telling the Bruno type guy and the two giggling girls to "keep it classy, as if your grandmother were watching"!

    We never interacted with the front desk as we were hosted in our stay by a friend. The valets, bell attendants and everyone else we encountered were very friendly and service oriented.
    Looking forward to September when we will be coming back for more pool lounging and mojitos.

    27/06/09 | Link | Rating: 4.0
    125. Anh V.
    is it cougarland? yes.  eurotrash? yes.  if this is your thing then come valet your aston martin.

    taking a smoke break outside with my friend, we chatted with a jaded el-lay local.  since i quit a few years ago, i was second hand smoking.  with the long line outside dressed in italian suits, you'd think they were having a sale.  

    i joined my friends for drinks/dessert so this is a bar review only.  they had the pleasure of eating here and enjoyed it though they found the portions teeny tiny.

    with everything a bit too dark, the lighting adds a bit of photoshop magic to your wrinkles.  long tables with couch seating peppered in, the interior is as slick as the hair gel on the boys.  it's not my type of crowd nor scene but it is what it is and doesn't pretend to be anything more.  just like the digital host who greets you, this place is all image.    

    you might as well take a ciggie break as well since there will be a wait for your car upon leaving.

    03/01/11 | Link | Rating: 4.0
    126. Nicole P.
    My review is of the bar on a Saturday night. Crowded, expensive, and euro trash.

    I was visiting a girl friend from out of town and the decor is pretty cool, there are a lot of tables and chairs but that makes it seem more crowded and makes for a lot of traffic jams on your way to the bar, which is at the back and not very wide so everyone packs in. The mojito was good but not worth $16. it was an experience and I'm understanding of the overpriced drinks. the people were weird, everything from very trendy to down right trashy. and there were lots of gray haired men in leather pants trying to talk to us but wouldn't offer to purchase us another $16 drink. Interesting but not somewhere i would run back to.

    08/10/09 | Link | Rating: 2.0
    127. i d.
    My wife and I stayed at the sls Beverly hills w/ our two daughters this past weekend and absolutely loved the hotel. The management was more than accommodating in getting us setup w/ what turned out to be an amazing suite to fit the four of us. Overall we loved the design details of the hotel and rooms.  The food at the breakfast was awesome as was our dinner Saturday night at the Bazaar - you can't miss the food there.   Pool was fun and definitely a scene - worked out for us getting early seats as our girls wanted to hit the pool first thing each day. Look forward to our next trip there when we're in LA!

    23/07/12 | Link | Rating: 5.0
    128. Lizzie S.
    There is nothing particularly new or fresh about Starck's newest hotel in LA.  Same tricks, different address.  However, the entire hotel typifies Starck style & luxury.  Because of the hotel SLS chose to remodel,  the rooms in this hotel are larger than the usual
    Starck hotel.  Much larger .  Linens on the beds are high quality and I love the faux fur throw on the beds.  High end mini bar with good quality booze...and super deluxe toiletries in gigantic bottles.  Service was wonderful, all details attended to quickly, efficiently and nicely.  Great central location.  We stayed on a lark.  We had dinner plans at The Bazaar with friends & wanted to drink without driving or a $60 cab ride back to the eastside.  After our early dinner, we strolled up la cienega and had drinks at Sons and STK.  This hotel is perfectly located for dining, shopping &nightlife.  

    Beware:  room service here is probably the most expensive I have ever had.  Beyond the realm of expensive and into the realm of ridiculousnessossity.

    05/04/09 | Link | Rating: 5.0
    129. David E.
    Good place for a couple of drinks before you go somewhere better, atmosphere is cool

    24/02/12 | Link | Rating: 3.0
    130. Julian L.
    I have really enjoyed my stay at SLS. They provide a shuttle for close by locations, the rooms are cozy, very modern, and it's in the most convenient location. LOTS of Mirrors in the room! The rooftop pool is fun, the pool is more for tanning than swimming since it's shallow. I can just step down to the lobby and enjoy my night at the bar.

    12/11/12 | Link | Rating: 4.0
    131. Anastasia Beaver Housand J.
    I felt so taken care of by the staff here!

    The decor is sexy in a very discrete way.

    22/09/09 | Link | Rating: 5.0
    132. Azure B.
    I was stuck in my hotel doing work all day which ordinarily would have annoyed me but the hotel room was so nice it almost felt like a vacation.  The staff is wonderful, the food is wonderful.  It's expensive but worth every penny.

    The spa is amazing.  Treat yourself.

    I'm not really a fan of Beverley Hills, but I'm a fan of the SLS.

    30/08/10 | Link | Rating: 4.0
    133. Chad R.
    Stay was amazing, staff was great.... valet is slow.

    Always a good time!

    28/07/10 | Link | Rating: 4.0
    134. Jess R.
    Decore is fabulous, but prices make you cringe.  Hubby and I came here using starwood points for a stay-cation.  The room was incredible: modern, stylish, and very moody. We had drinks by the pool on the rooftop deck and 2 margaritas came to  $40 + tip. We decided to head out of the hotel for dinner, but decided to stop by the downstairs bar for a night cap. The bartender was great and mixed us some really unique concoctions. At his point we were tipsy and more prepared for the prices. To finish off the evening we stopped by the patiserrie for some dessert!  Again great experience and very cool looking chocolate trets, but the prices were just retarded!

    I leave yelpers with this message: defintely go check out the scene, as this design meca is delectable- but be prepared to drop some serious coin or just limit yourself to one drink.

    24/06/10 | Link | Rating: 3.0
    135. William S.
    Stayed here for a second time for New Year's Eve. As other have posted the hotel is posh and very cool. The rooms are very nice, spacious and comfortable. The bar in the lobby is very slow and the menu so-so.

    They had a huge party for New Year's Eve in the bar and some other banquet type rooms in the hotel. The party was cool, with an interesting setup for seating but overall not much more than a typical hotel New Year's party.

    The rooftop pool is very cool and was nice to relax with coffee in the sunshine on New Year's day before heading out.

    18/01/10 | Link | Rating: 4.0
    136. Brian L T.
    The drinks here are amazing; expensive ($20 up) yes, but oh so good. I had the 'Ultimate Gin and Tonic' here, and was not disappointed. The staff is relatively nice and the ambiance is definitely upscale, luxurious, and opulent. I agree with the other reviewers in saying that the lounge definitely lives up to the entertainment industry vibe Los Angeles is so (in)famous for. Definitely THE place to go for an after-dinner drink with an important date as well as clients (or both).

    The only thing that bugged me was that we got locked out when I had to get something from my car, and through that found out that the bar closed at 11:30 PM that day. Considering it was a Sunday night, I was rather disappointed, if not puzzled, considering the lounge was packed full of people! Talk about a losing business proposition! All in all, a good place to go, but for that night it was a rather big waste of my $12 valet ticket.

    07/07/10 | Link | Rating: 3.0
    137. Kaylin O.
    This is primarily for the lounge.  The party continues afterwards here at SLS.  Unfortunately, it wasn't what I was expecting but the manager was so nice to let us sit at  a table in the dessert section.  This lounge was literally divided into 3 parts: dinner, bar, and dessert.  There were no room in the bar but they were able to seat us in the dessert section even though all we wanted was drinks.  As you get older, lounges seem like the places to go but they put me to sleep.

    The mojitoes were good.  They had cool restrooms and sinks.  They also had candles display for sale too!  Such an interesting place!
    Valet is $12, $40 if you want to park it yourself.

    16/05/10 | Link | Rating: 4.0
    138. Jim M.
    So we stayed on the 7th floor and had a little balcony over looking La Cienega. It was a little noisy with the glass door open but once it was shut it was perfectly quiet. I thought it was going to be a suite with a separate bedroom but it was just a giant ass room. the tv looks like a giant mirror until you turn it on. so that was cool. the bathroom is big but theres no tub. One of the bathroom walls slides open to the bedroom.im not sure why. it was very stylish but i guess i was expecting something different. the service here though was the best that I've encountered. Whatever we called for arrived at our door within 5 minutes. When i was checking out, the front desk lady saw i was hung over and ran and got me a to-go cup of water with a straw in it. it was very sweet!  Id stay here again if i went back to LA but I don't think id stay in the SLS suite.

    09/11/11 | Link | Rating: 3.0
    139. Hiro S.
    Compared to W hotels (other Starwood hotel brand) where everything is pretty much dark and black, this hotel seems to like gray. Unlike the entrance/lobby area, rooms are actually comfy and relaxing setting.

    Weekend evenings are busy (of course!) and the valet area is hectic, but once they know you're hotel guests (vs. restaurant/bar guests), the valet staff take care of your car right away. Valet parking is the only option in the area which costs you $35 a night with in/out privilege. :o Street parking in the area is with resident permit only, so it would cost you $60+ if you get a ticket.

    There is SPG Lounge between hotel lobby guest lobby and restaurant entrance where Starwood Platinum and Gold members could enjoy complimentary appetizers and non-alcohol drinks in the afternoon (noon-5pm).

    Their bathroom is quite interestingly designed. Unlike other hotels, they setup amenity (shampoo/conditioner/soap, etc) in large bottles and refill everyday (for environmental reason). You may want to avoid connecting rooms as you could hear your neighbor's noise through the connecting door.

    The outside pools (2) are located on the 6th floor which opens at 9am. There are a couple of cabana rooms you can reserve (and pay). Free chairs around the pools are popular and limited, so you should come out to grab them before 10am especially on Saturdays. You can order food and drinks from servers walking around the area. Of course, things are not cheap, but if you are staying there, they would assume you could afford it. :p

    Overall, the service was great and people were professional/friendly/attentive without the "LA" attitude in my opinion.

    13/09/09 | Link | Rating: 4.0
    140. John K.
    I really do like this place.  It was perhaps the most modern hotel I've stayed in.  I love the TV in the glass wall.  

    The service was great too.  The valet and front desk both worked very quickly.  AMEX screwed up my reservation but the front desk manager took care to fix what he could.  They upgraded my room and gave me a 4pm checkout which was necessary after being up late drinking.  

    La Cienaga is almost always busy so getting on to the street requires a bit of acceleration.  Given that just about every car there is a Ferrari or Lambo that isn't much of a problem.  So don't forget to drive your Bugatti when you stay here.  :)

    The only issues that kept me from giving it 5 stars is the view is not great, can be a little loud from street noise even though I was on the 6th floor (there are only 7 floors), and there were like 6 people at the pool yet all the chairs were "in use".  They should have a rule that if you're gone for more than 30 minutes that you give up your spot.  It bugs me that people reserve a chair all day then only use it for an hour.

    06/10/10 | Link | Rating: 4.0
    141. Food L.
    The Bazaar by José Andrés- Fabulous!! foie gras wrapped in cotton candy, cones filled with caviar- its all a dream!

    13/08/11 | Link | Rating: 5.0
    142. Akiko T.
    Sorry kids, the honeymoon is officially already over. *sigh*  Yes, TWO stars, and no, I'm not bi-polar.

    Came back here with an architect buddy of mine, who is undoubtedly also Starck obsessed as yours truly and...

    Fine. 5 Stars for coming here on a weekday a few days back, where the service at The Bazaar was refined and extremely attentive, the crowd which I found elegant, edgy, yet low-key and the cuisine just mindblowingly unforgettable.  

    And. 1 Star for the mistake of coming back here on a Friday night.  Not my idea to return so straight away, but completely my fault for over-hyping this joint to my friend, who then insisted we just swing by for 'one' drink.

    Cumulative experience average of 3 Stars, minus one for being the most overwhelmingly douchiest freak factor on the planet.

    Oh. My. Lord!  Really don't think I've ever experienced such a morbidly entertaining crowd in my life in LA. Think: Geisha House, but magnified. And accompanied with completely unacceptable service at the bar and mediocre food quality that actually got us sick - how absolutely perfect!  (we ordered the uni sliders again that just wasn't sitting right)  

    Crowd-wise, inside the main bar, I really would like to know where these weekend warriors come from. The server/staff ratio was definitively way off as our one server was one of two working the entire room, with 2 server assistants.  I realize the recession and their need to decrease labor costs, but really?  And leave an entire room irritated?  

    World class cougars frolicking everywhere, including the beloved bathroom, where I first hand experienced a lady crayon-ing some garish red lipstick to match her red dress, red shoes, red hair and red nails. She actually took out a can of hairspray out of her purse and started teasing her hair.

    They weren't kidding when they named their restaurant Bazaar. They actually spelled it wrong, should be Bizarre.

    My word of advice, if you care to listen: Come here on a lower key evening to ultimately experience this place and avoid over the weekends.

    14/03/09 | Link | Rating: 2.0
    143. Detectives SS U.
    I stayed here for a week, and I'll be back in October. I love it.

    11/09/11 | Link | Rating: 5.0
    144. Vicki L.
    Great drinks - order the Halle Berry; cool vibe, fabulous service.

    11/02/12 | Link | Rating: 4.0
    145. Tiffany C.
    Nice interiors though. Very eclectic. Loved their line of candies and such, but I would like to see more of them though. My favorite part of the hotel was their restaurant, where they had a living room/fireplace setting. Books were categorized according to subject, and guests can read them while dining. The patio was fine also, where guests can sit in one of their cozy lounge chairs and dine. The hotel itself had very unique settings, but I do not see myself going there to dine or stay at their place. I can picture the very "Hollywood" crowd going to the place.

    14/03/12 | Link | Rating: 3.0
    146. Mimi L.
    When there's SBE there's Philippe Starck, and when there's Philippe Starck there's chic, sexy, contemporary, and glamorous. The lobby was dimly lit to set an intimate ambiance. From the counter tops, to the elevators, to the hallways I found it to be sleek and beautifully designed. We were suppose to check in at around 3 but asked if it was possible for an early check in and the front desk was very accommodating and made the proper arrangements. Spacious room with a hidden flat screen concealed behind a mirror and a plush king sized bed. The bathroom has sliding walls where you choose to peek or not to peek and a walk in shower for those who needs elbow room.

    The fitness room was very clean and the equipment wasn't at all run down and beaten up. The rooftop pool deck was relaxing, clean, and comfy. I really liked the scattered mirror and frames that surrounded the pool.

    One thing that killed it for me was the bar. For some reason it attracts people that wears Ed Hardy and bedazzled Rock and Republic jeans, or people on their blackberry talking about 'movie deals' and older females dressing like they're looking for a young piece of meat or for the next husband to be. I've been to the bars multiple times and the crowd never seems to change. It's cool, whatever floats your boat people. Oh yea, the valet is mucho dinero.

    Overall I had a great experience at the SLS. Service was wonderful and people were friendly.

    P.S. I don't know if it's just me, but I really like the bowl of apples everywhere

    22/02/10 | Link | Rating: 4.0
    147. Lucy T.
    WOW. Not only is this spa at SLS Hotel luxuriously white but on top of that the massage therapist that I had (sabrina) definitely sold me on coming back!!!

    30/09/11 | Link | Rating: 5.0
    148. Liz B.
    Sam Nazarian who is the owner of this hotel and many other businesses needs to focus on customer service and not the almighty buck.  It seems as though he caters to the elite and snobbish who think nothing of blasting their music through the night and making a mess on people's front lawns.  

    It is this very kind of nefarious behavior that separates the "haves" from the "have nots" and people dripping with money think they are above it all.  Well, I have news for you, you are not.

    The SLS Hotel may be ritzy and it may be a great place to bring someone to have sex with, but like any other business, customer service is what brings people back.  This hotel needs to remind its guests that there are people who live very close to the hotel and they have to learn to respect others' privacy and quiet.  

    Shame on you Sam Nazarian and your staff.

    27/08/11 | Link | Rating: 1.0
    149. Jackie F.
    Pro: interesting fun chairs, good chic atmosphere for most part, interesting drinks and food specials.

    Con: Retarded Valet service, unholy bathroom locations, where is the all the service desks?

    Was here for Inc Mag's event with buddy business owners, didn't pay for anything, but we had to, we probably would of left. First, the Valet, there is not just not enough room for all the cars nor is there enough people to service the place. Didn't the management at SLS know if you have multiple conference going on, have more than 3 guys out there parking?

    There was one bar guy for our event, which means the poor bastard had to deal with 300 plus cheap business owners in a down economy. Also, he didn't have any access to clean, thus mix drink will taste a bit like what was previously mixed.

    Food was good, the little hamburger on a stick was a big hit, too bad the menu price for it was out of the world.

    I wouldn't come back here if I have to pay for the little things here and there, especially the service was not that great for the real price.

    26/10/09 | Link | Rating: 3.0
    150. Ashley R.
    Their pool is seriously legit.  We got the beds that sit in the middle of the knee high water side of the pool and it was so great to lounge with a bottle of champagne surrounded by water.  Love the vibe and they had a good DJ, the EX Twins, when I went so especially loved it!

    The one thing that sucks is $12 for parking and there's really nowhere else to park!

    07/09/10 | Link | Rating: 4.0
    151. Biggest Critique X.
    Very nice hotel, very expensive too. Had a wedding there, it was awesome. Bring a few credit cards though, its pricey.

    09/10/11 | Link | Rating: 5.0
    152. Jimmy N.
    thank you SLS hotel for a fabulous way to end 2009.

    i LOVE the interior design for this hotel! it's so swanky and slick!

    01/01/10 | Link | Rating: 5.0
    153. Crickett H.
    Only 4?  Twelve bucks for valet knocked off a star.  It's not like this place is just off Rodeo Drive and I can trip over there in a pair of Louis Vuittons to get a peek at the newest sparkle at Van Cleef and Arpels.  It's closer to the Beverly Center.  Barely Bev Hills.  Oh well, I made 'em work for it.  Roared up in an overbuilt Jeep, blasting renegade rock, tires barked as they hit the paving stones, scared the hell out of the poor guys.  Told them to keep their foot out of the fuel injectors and just let the clutch out - it'll crawl on its own.  Tossed them the keys and took off to find my friend who was staying.

    We had a great time.  Long haired musician types and skinny rocker chicks can sit with suits.  Bettie Page bangs in black can mingle with the latest fashion house.  Upscale, yes; snobbish, not really.

    When cotton candy is wrapped around foie gras and put on a stick.  I'm there.  When the idea of philly cheese steak is a puff filled with cheese and topped with a prime slice of steak that explodes on your tongue.  I'm so there.  That Japanese taco was interesting.  Don't know what was in it, but I could taste the cucumber.

    Now what the hell was that drink called that they made at the table using dry ice?  You end up with something that's basically an alcohol sorbet.  I had one spoonful and felt as though I had had a shot.  Delicious and deadly.  Plan on spending the night if you drink this.

    The place has just the right noise level.  The staff was good.  There but not obtrusive.

    The room my friend was staying in was very comfy.  I passed out for a little bit and when I came back to reality I looked up to see a light fixture hanging from the ceiling that, if you catch it just right in your surfacing from unconsciousness, looks like a stripper pole.  I think my friend was disappointed that it wasn't a stripper pole.

    One word about SLS bathrooms:  The two I encountered were at the bar and in the room.  The one at the bar has these messy sinks with these oh so now basins that splash water everywhere.  Which is probably why they had to hire someone to wipe up after every use.  In this economy, any job is a good job.  The other thing about the bathrooms is that they have this highly reflective material that is all around you.  Just what I want to see after a few drinks: me whazzing.

    One thing I can't comment on: the bill.  My dear friend picked up the tab.

    31/08/10 | Link | Rating: 4.0
    154. Claire M.
    This hotel is beautiful and modern and stylish...but it lacks in substance.  It's like a really good-looking guy who promises the world then never calls you again.

    Let's start with the fact my room was free through a Starwood promotion, so I suppose I shouldn't complain too much that a) we had to wait 90 minutes after arriving for our room to be ready, b) it took 45 minutes for room service to bring ice, c) the grilled cheese-and-ham sandwiches we ordered at 2 a.m. had no cheese in them, at all, and d) our shower had a weird leaking thing going on.  

    Because for the price of valet parking for one car and that cheeseless-grilled cheese sandwich, my girlfriends and I had the pleasure ot witnessing a threesome in the pool, drinking some kickass blackberry mojitos our dense server forgot to charge us for (thank god since they were $17 a pop), seeing a ton of bikini-heel combos and Pucci-print Speedos at said pool, arriving at brunch in the swanky SBE Escalade hotel shuttle, and sleeping in the very comfy bed, complete with what looked like a throw blanket made out of the world's largest squirrel.  (SQUIRREL!)

    OH. And American Idol Kris Allen was staying on our floor.  So I totally made a fool of myself and got a picture with him.  

    Overall, this hotel tries way too hard aesthetically (the rooms are VERY dark...especially when no one can explain how to turn on the lamp between the beds) and not nearly hard enough service-wise.  I'll stick to my Westins and St. Regises, TYVM!

    20/07/09 | Link | Rating: 3.0
    155. Trisha S.
    We stayed here for my boyfriend's 30th birthday.  It was such a great experience, I now know why Khole and Lamar lived here for such a long time while house hunting.  (In fact, we saw them out walking around the hallways) Each room is like a chic modern space that screamed luxury.  Not to mention, the great bar downstairs.  

    I loved this place, and would definitely consider coming back.  I loved living a fairytale life in that room, even though it was only for just one night.

    01/04/10 | Link | Rating: 5.0
    156. Scott M.
    Fund Raiser and Pre-Run event for Run For Her on Saturday night. Staff was excellent as was the food. Small plates and finger food but still very well done. Recognition goes to Stewart Levine the Banquet Captain and his attention to detail. Special pricing for valet parking and friendly people made a special night that much more special.

    13/11/11 | Link | Rating: 5.0
    157. Erica C.
    What the HELL did I step into?  A store, a restaurant, a bar? I thought this was a hotel. And where is the freaking lobby?  Or Check-in area??  Too many people, too many colors, too white, too shiny, too wtf.... I must be getting old because this place is so not sexy or cool too me.  Its just... overstimulation!  

    The drinks from the bars are ridiculously expensive too although I expected that since this is a hotel.  I wish they made their drinks stiffer because maybe that would make everything appear cool and sexy.

    BUT, if you are visiting LA and looking to brag, then stay at SLS where you just might run into Kanye West... or some too-big-for-my-body boobies at the pool.

    10/08/09 | Link | Rating: 1.0
    158. Charlotte B.
    I went to the SLS bar on a Sunday night in a group of four. There were 3 major upsides and 2 major downsides. I'll tell you the upsides first:

    1) If you want to go out on a Sunday  night in LA, the nightlife scene is pretty much dead. SLS is NOT. Don't expect it to be like the quintessential "hot nights to go out." but there IS a crowd.
    2) The bar is beautiful! (Kind of dark/ silvery with lights illuminating the area from everywhere)
    3) GREAT drinks!  They are deceptively strong. I had ONE gin-n-tonic and I was pretty much a gonner.

    The downsides:

    1) You have to walk to the bar to get yourself a drink. (Isn't the point of getting a table NOT having to make the trek to the bar?)
    2)  The drinks are EXPENSIVE... but really, this is LA  and it was expected with the ambiance, along with everything else.

    Oh, and......

    The characteristic of the bar that remains in limbo:

    There is a museum in the middle of the lounge. But it's not really a museum... it's more like a "museum." I do not understand why they had a bunch of beaded bracelets on display.

    Overall, I would say that I had a great experience at SLS. I can't comment a lot on the crowd because we were pretty segregated, but it definitely seems like the type of place that would attract an older crowd.

    I would recommend SLS to a person who is looking for a really nice place to have great drinks and doesn't care about spending a lot of money.

    04/01/11 | Link | Rating: 3.0
    159. Wendy K.
    This hotel is really nice.  The valet, front desk, cleaning staff, bar and restaurant staff were so friendly.  The lobby is nice and cozy.  The rooms are great, clean and very modern.  The bathroom is very roomy and has a awesome bathtub!  I would totally stay at this hotel again for the bathtub!  It's huge!
    Overall the service was great, the hotel was clean, and they serve Hallie Barrys (don't quote me on the spelling)

    13/05/10 | Link | Rating: 4.0
    160. KAMAN C.
    Absolutely disappointing, shame for a high-end gorgeous hotel.  It's just frustrating to deal with a hotel that's like an apparently gorgeous person but is actually a bitch.

    We feel sorry to say this because during the first visit to the hotel in search for our wedding night suite, we met some very helpful staff who showed us their fabulous Signature Suite and suggested us to call the reservation department directly to reserve for a specific room that has a terrace.  He was totally helpful.

    Besides SLS, we also looked at Sofitel at Beverly and W Hollywood but we were very interested in taking pictures with our families while we're dressed up in wedding gown and suit because all these places are gorgeous, and we finally decided to choose SLS because both Sofitel and W Hollywood told us that they could not allow us to take pictures in public areas and SLS was the only one who welcomed us to take pictures.  And it wasn't only the person who showed us the room who said so, but also every other staff at the front desk and concierge told us that they don't see any problem with us taking pictures around public areas at the hotel.

    On our wedding day two weeks ago, we had my husband's family and my own family who flew in from out of town to gather at the hotel before our reception at somewhere else and not long after we started taking pictures, we're stopped by a security.  He kept asking us who gave us the permission to take pictures and since it was EVERYBODY who we talked to, there's no specific name that we could tell him.  All our family ended up sitting at our suite for an hour because the room is not big enough to take group photos either.

    Anyways, we still wanted to enjoy the night and after we came back from the reception, two of our family members stayed over because they booked another suite at SLS because of us.   We ordered an alcohol tray from room service, which together with one suite, amounted to over $1000.  The following week, we found that SLS has charged our credit card three times of this amount, and when we called to ask, what they said was they're aware of the triple charges.  There was no apologies or date that they would have it fixed.  

    It's an hotel with a lot of glamour, but also, a lot of attitude while you pay.

    01/12/11 | Link | Rating: 1.0
    161. scourge k.
    Classy hotel, amazing rooms... but dishonest staff. i was hired to shoot a wedding at this hotel, and my camera was STOLEN from the room where we were told gear would be SAFE. the security only kicked the investigation into gear when we called the corporate office to complain - and when they found the security camera footage of the perpetrators, they assumed it was the wedding party - even though the faces couldn't be identified.

    moral - don't leave anything valuable out at the SLS - the fact that they advertise that they're in Beverly Hills, but their real location is in LA proper, is a sign of the dishonesty of the staff.

    13/10/09 | Link | Rating: 1.0
    162. John M.
    We popped in to SLS for a drink last night, and wow....very cool.

    Yes, the drinks are pricey. The tab for two drinks was $35 (before tip). But the bartenders do do good work. Each drink was made with care (on a Saturday night, no less) and tasted delicious.

    The vibe is cool and the museum/art gallery environment makes for great conversation. Also, it sounds odd, but the bathrooms are a sight unto themselves.

    But perhaps my favorite part about the experience is that (unlike let's say the W, or other trendy hotels), they let everyone in. And surprise surprise, the crowd was still gorgeous/hip/cool. The fact that there wasn't a velvet rope to artificially create a "trendy scene" makes me like SLS more, and actually WANT to recommend it to people.

    So yes, I would definitely recommend stopping by for a drink.

    Side note - valet is $12.

    25/07/10 | Link | Rating: 4.0
    163. Crlina G.
    So what would any manager of any hotel do when faced with their hotel's scheduling snafu? They would make it right.

    But, not at the SLS Beverly Hills.

    What they will do is look at your reservation confirmation and tell you they are sold out, offer for your child to SLEEP ON THE FLOOR OF A $400/night room and NOT OFFER COMPENSATION for that room.  

    Then they will offer you a "comparable" stay that will end up being a 2 star hotel instead. The management and desk staff are less than helpful and unwilling to make even a minimal effort to solve a problem that occurred as a result of THEIR NEGLIGENCE.

    DISGUSTED.
    APPALLED.

    And staying in a gross hotel in West Hollywood while simultaneously paying for a ROOM AT THE SLS.

    17/07/12 | Link | Rating: 1.0
    164. Rita A.
    I don't know what I love more hotel life or mylife??!! I have to admit I love hotel life even tho I'm a local. I have stayed over the weekend  with friends at this fabulous hotel. I recently had dinner at The Bazaar - Amazing! If you stay here definitely make dinner reservations! The hotel lobby- it's absolutely gorgeous. The rooms are some of the nicest I have ever seen. I guess Philippe Starck is the designer. This place is sexy!

    02/10/11 | Link | Rating: 5.0
    165. Iza P.
    I stayed at the actual hotel for 3 days and 2 nights, and was quite impressed at the level of service starting from the Valet attendants to the Door men.  The front desk people failed in comparison with their hotel colleagues, this was definitely a bit disappointing.

    The king size "premium" room I inhabitated was initially breathtaking.  My favorite area of the room, was the bathroom...hand down.  And then the office area/table right behind the bed.  The bathroom was huge, the shower had a seat in it, and the toiletries were great.  

    The hotel provides you with human sized shampoo, conditioner, body wash, lotion, hand soap and face wash.  I guess making it harder to be able to throw things into your bag when you check out.

    The decor was far from simple, pretty modern and trendy.  There were mirrors EVERYWHERE and I loved how the bathroom door and "wall" against the sink slides.

    The common area had a pool table (forgot to take a pic) and I loved the jade plants in the outside lobby area.

    The in-room dining was decent, but not fantastic for the price.  I had some granola cereal with OJ and a side of bacon for almost $40.  Seriously.

    I would definitly go back due to the overall service, the accomodations and the perfect locations (walking distance to the Bev Hills Center), but I definitely wouldn't bank my money on the food.  There are many other restaurants in the area where I would rather spend the money on.

    06/03/09 | Link | Rating: 4.0
    166. Drew P.
    Depending on what kind of hotel you want for your stay in LA, this could be the best or the worst.  In the spirit of Jeff Foxworthy, here are my suggestions...

    - If you like being in a hip hotel where everything looks like a museum piece... this might be the hotel for you.
    - If you want most people to be EITHER young/beautiful or old/rich, then this might be the hotel for you.
    - If you want the modern luxury that comes with some of the high-end hotels in Vegas, then this might be the hotel for you.

    PROS:
    - Great service and attention to detail
    - Walking distance to Restaurant Row in Beverly Hills and to the Beverly Center (although nobody walks in LA)
    - Central location, relatively easy access to Westwood, Hollywood, freeways
    - The rainforest bath was an experience unto itself
    - As part of the Starwood group, you can use points from Sheratons, Westins, etc.

    CONS:
    - Extremely expensive (i.e. Vegas prices without the comps)
    - Not kid-friendly
    - Pool is for wading, not swimming

    11/05/10 | Link | Rating: 4.0
    167. Christian D.
    We stayed at the SLS Hotel and dined at Tres as part of a little celebration staycation and we had the most amazing time.

    Tres is often overshadowed by its more flashy sister Bazaar but it's still every bit worth a visit. Gorgeous and elegant the low-key dining area offers patrons a chance to enjoy a dinner in an environment that feels more like a friend's comfortable dining room than a loud trendy night spot. This is definitely the place you take someone if you actually plan on listening to what they have to say.

    When we arrived the entire staff seemed genuinely happy to see us. There was nothing contrived about their interactions. Our waiter was amazingly knowledgeable and you could tell the man had a sincere affinity for fine dining. His recommendations were insightful and legitimately helpful as we were deciding which delicious item to order off the menu.

    We had the Ceviche, Opah and the Jidori chicken with the chef's personal family recipe Flan for desert. All told it was the most delicious dinner of my life. No lie.

    When a louder table sat down behind us, our waiter, knowing that this was a special occasion, quietly and politely helped us move to the private room. With mirrored walls, a white and black motif and a gorgeous chandelier hanging from the ceiling above our table it made our special night just that much more amazing. The complimentary glasses of champagne delivered to our table in honor of our special night just pushed it even further into the realm of unmatched exquisiteness.

    Our room was HUGE. We had a private balcony and enough space to entertain if we wanted. The private pool table on the floor was a nice touch as well. Too bad we didn't have enough time to play.

    We will definitely be back, this much is sure. The only question is when and just how will they manage to top this already breathtaking experience. Because knowing the SLS, they most definitely will.

    16/08/11 | Link | Rating: 5.0
    168. Shannon D.
    great spot and decor, "it" in la, charges a lot for random things and wifi is paid. rooms are a bit too dark for la vibe

    13/11/13 | Link | Rating: 4.0
    169. Pete H.
    Kinda sorta exactly what I expected. Very trendy and hip, could use some help on actually be a bit more functional. Active bar, lots of beautiful people and people trying to be beautiful people.

    On the plus side, the beds are nice, the suite was roomy, location is good (lots of restaurants within walking distance, plus the Beverly Center), staff was friendly and courteous, whole place was clean, showers are nice and big.

    On the downside, the TV is on the smaller side and on the complete opposite side of the room. They didn't have any actual drawers you could use if you're the sort of person that unpacks for a multi-day stay. Really wimpy, mushy pillows (I hate wimpy, mushy pillows). Bit short on functional electrical outlets and it will take some work and a long cord if you want to plug your phone in and have it next to the bed (who doesn't do that?).

    I'd give it 3.5 stars, but rounded down because it's just not up to what I'd give four stars to.

    15/06/11 | Link | Rating: 3.0
    170. Dennison M.
    Smart, Luxurious, & Sexy.  

    I stayed at this beautiful, dark, sexy, and modern hotel this past weekend and it was sublime.  

    The service, however, ranged from Superb to Lacksidasical & Spotty.   The concierge and valet were super cool.  For instance when I asked the valet how he fit  all my luggage in my Smart car he said that he was good at Tetris -_-.  On the other hand, when I asked to get my shirts pressed at 9A.M. in the morn and specifically told them I needed them by 5P.M.  I arrived late in my room at 6P.M. and they were not pressed.   Shirts not pressed = Super Late for Supper.

    I'll probably stay at the SLS my next time though, until then So Long SoCal.

    28/04/09 | Link | Rating: 4.0
    171. chavo d.
    Engaged in a 3+ hour meeting @ SLS Hotel for breakfast was epic... Stellar service, rich and robust coffee, and nouveau cooking worth waiting for... I had these scrumptious Eggs Benedict w/ Jamon Iberico (totally deconstructed - neat) that neared perfection...

    Even though I'd say it's a 4.75, rounding off to 5 for the friendly and attentive service, without smothering our conversation.

    The ambiance was also unique and on point... A safari'ish theme for a sitting lobby, with a euro-chic interior. Seems like it wouldn't gel, but amazingly it flows. Highly recommended.

    30/04/10 | Link | Rating: 5.0
    172. Tarick S.
    Awesome hotel, great lounge area, incredible decor... Staff is awesome there... Pool is real trendy and chillin...I strongly recommend this hotel

    25/07/10 | Link | Rating: 5.0
    173. Yangfan X.
    SLS is swanky, hands down. It's a Starwood specialty property and normally don't stay here unless there's a promotion.

    The regular rooms are spacious (1 king or 2 doubles).  The bathroom layout of the king is a little different from the 2 doubles.  The king has a shower stall with no bathtub (I believe) with a separate toilet area.  The doubles has a large standalone bathtub for shower and baths.

    There's a door that opens the bathroom sink area into the main living area. Not sure what's the purpose of this.  Other wise, the decor is fancy and the location is pretty good if you like to party in near Beverly center (guys and dolls, Area, 650 North).

    22/07/11 | Link | Rating: 4.0
    174. Mona N.
    Every time I check in here on Foursquare, people make fun of me because SLS (or the bar at Bazaar? -- don't even know the name) is soooooo 'scene-y', 'LA' or 'Hollywood' and I'm, well, local.

    Well. All you people scoffing at SLS are missing out. The bar is phenomenal and here is why.

    1. the ingredients
    Fresh: the fruits, vegetables and herbs (mint, basil, etc.) used for the cocktails are aromatic. I can smell the ingredients standing at the bar to order a drink. Only a few bars in LA with the same ingredient line-up impressed me: the bar at The Roos and an uber secret bar in the back of a restaurant in downtown LA. SLS is right up there.

    2. the drinks
    Delicious. Even if they are slammed, the bartenders (well my favorite bartender) customizes drinks to fit my tastes. I tend to lean towards fresher drinks that are a) more bland: no strong herbs a la mojitos and b) fresh: not sweet, not sour.

    For example:
    - 'The High Maintenance' (my gf and I's tweaked cucumber martini; where he added gin and vodka, reallllly easy sweet and sour)
    - Cucumber Grape Martini (cucumbers and white grapes are muddled)
    - Strawberry White Grape something - forgot the official name but this drink is amaaaaaaaazing

    Tell them what you like, be as detailed as possible and prepare yourself for cocktails that will blow you away.

    3. the staff
    Impeccable customer service.

    So yes, there are a lot of tourists. Yes, there are beautiful 'LA-y' people everywhere, douchebags and gross old men, but who cares. Go with good friends and enjoy one of a kind cocktails. :)

    BONUS: the rooms
    Before I moved to LA and got addicted to the bar (yes, that is a disclaimer), I've stayed here. Whether it's a suite or a room, love the interior. Every detail fits together (can't stand it when the room is amazing but the drapes suck or carpet doesn't fit, bathrooms are small, etc.) and almost every room has a patio / balcony. And omg their bathrooms rule. I prefer SLS over any of the W or Sofitel properties; the hotel that rivals SLS would be The Bowery (in NYC); only for the bathroom.

    23/05/10 | Link | Rating: 5.0
    175. Jen D.
    As far as trendy hotels go with lavish bars and lounges, SLS is by far one of the best places to do what people in LA like to do so much. SEE AND BE SEEN...

    Came here for drinks on Thanksgiving and this place was packed. Love the mini museum/art gallery inside. Everything about this hotel is *insert every adjective for cool here*...

    Oh and the bathrooms in the bar/lounge area are A TRIP!

    07/06/10 | Link | Rating: 5.0
    176. Candice C.
    The service and hospitality here are impeccable. Everyone is on point - you can tell that customer satisfaction is their top priority. Everyone from vallet, to bellhop, to concierge, to wait staff - everyone is on their toes and ready to serve you.

    The guest rooms are luxurious and you'll feel right at home. The bathrooms are beautiful - I've never enjoyed a bubble bath as much as I did here! And the beds - I've never slept in a more comfortable bed in my life. It's the type that you just sink into and it feels like you're being held in your sleep, haha. With 24-hour room service, and basically anything available in your room at your request, including fitness equipment, you're sure to have a great stay.

    I suggest unwinding by the pool/rooftop during the day and relaxing at the lounge in the lobby during the evening. The food and beverages are all very fresh, crisp, flavorful - perfect to soothe your palate.

    If you're looking to explore outside of the hotel, you're in the perfect place in Beverly Hills. With the different options for shopping, dining, and relaxing, you can't go wrong!

    10/09/10 | Link | Rating: 5.0
    177. Chanel D.
    Beautiful!

    I was here for a private party. Didn't stay in the hotel. Although I hope to one day.

    The staff was very friendly and the place is gorgeous.

    Valet is friendly and fast.

    26/12/10 | Link | Rating: 4.0
    178. Reynaldo P.
    I expected so much from the SLS especially since we loved The Bazaar restaurant. When we arrived at the hotel, there was no one at the reservations desk for about 10 minutes. We waited and waited; you'd think there would be some redundancy. In addition, there were a few people hanging out at the concierge desk just chatting away.

    As far as the hotel, it is pretty hip and modern. The reservations area was dark and club-lit (even in the morning).  The rooms are spacious and the bed is comfortable. The armoire is nice to look at but it hides its compartments too well. Another issue I have is that you have to pay for internet at Category 5 hotel.

    We will probably never stay at this hotel again. It's nice to look at but not nice to stay.

    09/07/11 | Link | Rating: 3.0
    179. Ariel J.
    I came here back when it first opened when they had $1 rooms. We got 5 rooms :D
    They had a great bar, and some good service and an even better bar mizvah going on at the time that we crashed!
    It was only 30 before they realized that we didnt belong there and got kicked out though :(

    28/09/11 | Link | Rating: 4.0
    180. Julian L.
    I will never stay at a different LA hotel, ever.

    11/03/13 | Link | Rating: 5.0
    181. Sade J.
    Dark, sultry, elegant...I love the inside of the SLS Hotel! Now I didn't stay here so I can't comment on the rooms but I came to a party here with Chanel D. and we had a blast.

    The staff is great and attentive, the food was yummy and the champagne flowed nonstop...what more can you ask for!

    As a former event coordinator...the event was well managed and the layout (buffet style) was constantly replenished...the party continued into the night without a  blemish.

    I will definitely be back!

    29/12/10 | Link | Rating: 4.0
    182. Christina M.
    This review is only on Bar Centro.

    Bar Centro seems just as innovative as Jose Andres' restaurants. The drinks come with fruity foam on top, sugar canes, gold dust etc..

    The crowd is much older and mature than other Beverly Hills and Hollywood hot spots.

    The decor is artsy posh with a bizarre twist that makes you say "what the hell is that supposed to be?" several times while walking around the bar.

    Overall, Bar Centro isn't a bar I would suggest to go to on a regular basis. The drinks are all about $18 but one way you actually save is by parking on the back street.

    There's no dance floor and no danceable music. This is literally a place to dress up and get a drink or two.

    Definitely no fist pumping here.

    09/02/11 | Link | Rating: 4.0
    183. Garry G.
    I really like this place!

    15/02/12 | Link | Rating: 5.0
    184. Tiffany A.
    The rooms are soooo nice. I loved the room!
    The hotel is amazingly decorated.
    I would definitely come here another day.
    Staff is very friendly and nice
    The bar was also chic and cool. Packed

    09/01/11 | Link | Rating: 5.0
    185. JK K.
    When you entere the hotel you feel pretty hip and modern.  The restroom in the Tres restaurant by the lobby is all mirrors which is cool.  I had appetizers and breakfast at this place and it was good and I didn't feel too bad spending too much there.  But I hated the other restaurant by the outside of the hotel called "Bazaar".  I didn't know this was a tapas place until I sat down but I gave it try anyways hoping they may have good dishes but pretty much none of the dishes were good and it was too expensive for what they had to offer!  I can't believe this place as full!  I will never go back there!  I didn't realize that Morton Staek House was next to this hotel, I have rather gone there!

    The room was hip too having a dark mirriored sliding door to the bathroom entrance and another same mirriored sliding door from the room next to bed to the bathroom.  It's kind of different but I didn't like having to look at the bed while washing my face so I ended up leaving that door remain closed.  They don't have drawers, instead, they have shelves built in the closet.  The big mirror in front of the bed was cool because the TV was behind the mirror so you are watching TV on the mirror.  The only thing I didn't like about that was I expected TV to be bigger but it was pretty small screen.  The bed and the sqare pillows were not that comfortable so I was tossing and turning all night long.

    One good thing about this hotel is that it's located few blocks away from the Beverly Shopping Center so you can just walk there.

    Overall, this hotel didn't wow me enough for me to go back and stay there, I will try other hotel.  I've been to other 5 star hotel that was awesome!

    06/09/11 | Link | Rating: 3.0
    186. Nikki K.
    What's not to love about this hotel!  It's in a happening area of BH, the decor of the hotel is amazing!  One of my faves.  And everyone that's mingling here is gorgeous!  I do Chanel schools here and there is always some posh something/someone going on here.  Robert Deniro was here last time just cruising through the halls.  And right next to our conference room was a jimmy Choo class, Loui Vuitton Class, and a Wine funciton.  Perfect.  Food is fantastic and the drinks are clever.  
    Only complaint, valet can get a little backed up and un-organized.  Other than that, love it.  Can't wait to head there tomorrow for 2 days.

    10/08/11 | Link | Rating: 4.0
    187. Danny E.
    Phillipe Starck has a vision, and I have to say it's one I can definitely agree with.  From the gratuitous use of mirrors to the simplicity of solid sharp lines, the design has quite the post modern contemporary feel.

    For those into cougar and puma watching such as myself, this is definitely the place to be on a Friday and Saturday night.  My advice is to be careful not to get to close for you're liable to get bit, unless you're into that sort of thing.  Of which I secretly am.

    Obviously the staff and customer service and relations is top notch.  Also something I really enjoyed here is the people you meet, can't really put my finger on it, but everyone just seemed really happy.

    My one gripe is that there's a base fare for the valet parking, which is also the only form of on site parking.  I just think that if it's $400 a night for the economy rooms, valet should probably be complementary for hotel guest.

    29/09/10 | Link | Rating: 5.0
    188. Kamilah D.
    food is great , service is really good .

    30/04/13 | Link | Rating: 4.0
    189. Nick J.
    On the surface, SLS is a bit like a preteen girl (or boy... hell, it's 2010...why not) just learning how to wear jewelery and makeup: they tend to over do it.

    I totally understand why some might toss around the 'pretentious' label when describing the SLS. But, really, it fits in with the image that Beverly Hills (read Hollywood) portrays. The SLS is what Podunk Jim expects to see while on his first trip to the big city. How Podunk Jim could afford the SLS is story for another day.

    The rooms are super swanky, comfortable, and replete with mirrors. Even the flat panel TV was encased in a mirror! If you've got the cash, I recommend one of the suites on the sixth floor. The bathrooms are pretty lavish and the sitting room is huge. Our room also had a pretty nice view of the LA skyline.

    I was at the hotel for a work event, so we had constant contact with the staff. They were phenomenal. From the food service, cleaning crew, and our event coordinator, everything seemed to flow effortlessly.

    The SLS is a great hotel. You should definitely check it out.

    Get it!

    21/12/10 | Link | Rating: 4.0
    190. C J.
    I HATE this hotel, but it's closer than the other SPGs to the locations I usually have to go to.  The art is weird, the Hollywood vibe and red carpet is creepy and why the heck do people hang out here like it's a lounge or a club? It's a hotel!

    I must say that the staff service is high quality, but the rooms are small.

    10/03/11 | Link | Rating: 2.0
    191. Jason R.
    The SLS is like the W on steriods.  Ultra modern with some great and unique designs.  As mentioned in previous post, I'm not a huge fan of modern design, but there are elements within it that are beautiful.

    There is a great video review of the SLS rooms on youtube.  It is worth checking out.  

    The bars are happening and you'll definitely see plenty of beautiful "typical LA" people.  Fun in small doses.  The one strike against it is the location.  You have to drive or take the rolls royce taxi to get anywhere else if you want a change in location.

    I recommend this place for a romantic weekend.  Once you get in the room, you'll know what I mean, shwing!

    18/11/10 | Link | Rating: 4.0
    192. Jeremy M.
    Loved it!

    I travel at least 40 weeks out of the year and stay in pretty decent places (Four Seasons's, St. Regis's, Park Hyatt's, etc.) and can honestly say this hotel is in my Top 3 List for the U.S.  

    The room was modern and chic, with a sliding door separating the bedroom from the bathroom and a full sized patio outside my back door with a couple couches, chairs, etc..  Three walls in the room were covered head to floor with mirrors - including the wall opposite the bed which was one ginormous mirror with a ~50 inch flat screen in-bedded inside.  TV turned off = just a normal mirrored wall.  TV turned on = 50 inches of the mirror lighted up in the middle as the TV.  This is the first time I've seen this outside of the small TV's embedded in bathroom mirrors.

    Bathroom had an awesome tub/shower combo as well.

    I can't speak to the amenities here (e.g., bar, etc.) because I didn't have much time to check them out but I was here back in September when the MTV music awards were in town and there was definitely a "buzz" factor in the common areas.

    26/02/11 | Link | Rating: 5.0
    193. T.J. K.
    The hotel was an interesting mix of upscale luxury, edgy style, and artistic boutique expression. My upgraded king room was just awesome. Sleek, stylish, and neat. Staff was squared away and polite to a fault. The hotel felt very contained and comfortable.

    If you've got the cash burning a hole in your pocket, don't hesitate to stay at the SLS.

    Now as for the bar, it gets three stars. Five stars for the stunning decor, and one star for service. Our cocktail waitress was really rude to the point of being offensive, and acted like she hated her job and her life. We also had another cocktail waitress who came by and was rude. Seriously, for this class of

    If you go to the bar, I suggest you sit at the bar and order drinks directly at the bar. We still had a fun time, some of it at the expense of vicious jokes on our cocktail waitress. Sorry, but you deserved it.

    Nevertheless, I still give the SLS five stars. It is just that awesome.

    28/04/11 | Link | Rating: 5.0
    194. Steven T.
    Fun place to visit for drinks ON WEEKDAYS ONLY!  Stay away from wannabes on weekends.  Great sense of customer service and phenomenal drinks

    31/08/12 | Link | Rating: 5.0
    195. Gray D.
    Interesting....Nice decor though coming from London is seems like design that has been done to death everywhere else in the world.  Stayed here with a group of friends  of mixed budgetary constraints, but next time we are in LA we will be heading straight back to the Hotel Bel Air.  The SLS was nice, ok location, but the clientele were a mixture of Eurotrash and Ghetto Fabulous - especially round the pool area - oh my god - this was not the kind of scene we all wanted.  Pretty decent service from anyone we encountered and the rooms were nice if a little under-lit.. Not sure about the shirtless guys playing pool at 8am on our floor.  Def a place to go if you want to party but absolutely not the sort of place to go if you like low key discreet luxury.  Let's just say it is more Maybach than Bentley Mulsanne

    05/09/13 | Link | Rating: 3.0
    196. Paisley P.
    the SLS definitely attempts to be sexy, chic, cool, and modern.

    and good for them, I think they got it :)
    Stayed here for just a night over a weekend for my birthday using my boyfriend's valuable Starwood preferred member pointssss

    One complaint, that I have to bring up is that after checking into our room, we noticed a small but fresh blood stain on the foot bench and on the floor next to it. O_o

    Not entirely a huge deal, but blood is blood, and the SLS should be the SLS..

    I was happy with the staff promptly moving us to a new room.

    I absolutely adore the pool area, great people watching, plush comfortable white pool chairs and an attentive staff.

    04/09/12 | Link | Rating: 4.0
    197. Ivy K.
    The SLS Hotel is hot, hot sex.

    Professional, helpful staff that go out of their way to accommodate each and every guest.

    Large, luxurious rooms with mirrors. So many mirrors. Mirrors everywhere, from every angle... except the ceiling, but I suppose that'd change the vibe from sexy to trashy. Then again, I think I spotted a few high-end ladies of the night in the bar area... not the cheap $5 hooker kind strolling along Santa Monica Blvd but the $1500/hour professional kind that used to advertise on craigslist before they shut down the erotic services section.

    Where was I?

    Adjustable mood lighting. Yeah, baby... yeah.

    Super luxurious, comfy bed. Mmmm bed.

    Expensive but well worth the splurge.

    Pure sex.

    10/09/10 | Link | Rating: 5.0
    198. Mary W.
    Beautiful Hotel.

    22/05/12 | Link | Rating: 4.0
    199. Lydia T.
    ARE THEY SERIOUS WITH THIS? Think The Constant Gardner meets Philippe Starck.

    I wish they had a hotel like like this Philly...I mean this is one of the most amazing places I have ever seen.

    "Retail Art Gallery" next to the bakery that serves up foie gras cotton candy?????

    Pretty tough to find a spot if you don't get to the restaurant early enough, but boy if you do, you are in for a treat.

    16/12/10 | Link | Rating: 5.0
    200. Fred F.
    Had my birthday here a while back.  The room was great, very modern, trendy & hip.  Had my birthday dinner at Bazaar, which had amazing food & the bar area was very cool, laid back but eclectic in design.  The hotel staff were very courteous & the pool area was interesting.  Lots of mirrors & the people were very attractive.

    03/04/12 | Link | Rating: 5.0
    201. Honey S.
    I would like to give SLS a higher rating but i deducted a star because of the bar situation. They only have one tiny bar inside. It literally takes a century to get a drink.. but let me just say.....IT IS KINDA WORTH IT!! lol

    The bartenders are great, good looking and really know how to make ANYTHING FABULOUSLY!!!

    My favorite drinks here are the Passion fruit martini, Burning Mandarin Martini and they are popular for their cotton candy martini which is fun to watch them make.

    You should def make reservations if you'd like somewhere to sit because it gets really crowded on friday and sat nights! But its a great crowd.

    Awesome part is you dont have to wait to get in or get carded. ;0)

    I've had great trammered times here!!! Just be prepared to wait in line for a while for pricey drinks!! Oh yeah most of the drinks are about or over $18 so make sure to bring enough cash!! ;0)

    Oh i'd also like to add that i love the decor and the mini showroom they have in there. And the desserts look scrumptious!

    01/12/09 | Link | Rating: 3.0
    202. Kathleen Y.
    The spa in the SLS hotel is as if you've walked into a white cloud. It is clean, fresh, plush robes and slippers. The only thing is that it is small and has only a steam room. But, in all of the times I have been there not once have I had to share the shower or steam with anyone. Upon your arrival they have a treat waiting for you in your locker room, with a bag for our jewelry and an eyeglass cleaner (which I find interesting and useful) The quiet room, lounge is very pretty. You have melon, berries, their special chocolates, tea and fresh watermelon juice. I could spend all day there.

    Before you begin your treatment they wash your feet in a big white bowl and rub them with oil. It's all very decadent. They have very good masseuses. I highly recommend it, they offer free valet parking and Monday-Thursday $99 for a massage. I'm reluctant to reveal my hidden hide away as I don't want to share the steam with anyone.

    UPDATE January 5, 2010: I have been dealing with a lot of pain in my shoulders and decided to go back to the SLS hotel CIEL spa as it is very close to my work. I had Arthur and I must tell all of you that you must request him if you are looking for an amazing massage and someone that can help you understand how to stretch and what muscles may be effecting the reason for your pain.  I 've had a massage a week for the past 6 weeks, from Chinese foot massage places, chiropractor and other well known spas for some relief. FINALLY today I am seeing light at the end of the tunnel.

    31/12/10 | Link | Rating: 5.0
    203. Joe U.
    From the minute we stepped inside, the SLS didn't fail to deliver.  The hotel oozes swanky Hollywood vibes.  

    We got the room free from Starwood points and although they were a bit small, they were really nice.  From the engraved Evian bottles, to the crystal looking goblets, to the behind the wall mounted TV....no detail was overlooked!

    The pool was straight out of a movie and was where we spent all of Saturday.  We had to wait almost 2hrs for lounge chairs, but they didn't forget us and eventually we got them.  In the meantime, we met some cute USC girls sunbathing at a friends cabana. Only in LA!

    The concierge took care of us and dropped us off at dinner in their Mercedes-Benz S550, and made us feel like more than just a guest.  I felt like I was a damn celebrity....and I can get used to it.

    I'll definitely stay here again.

    20/07/09 | Link | Rating: 4.0
    204. Craig L.
    This review is the bar.  It should really be billed as a zoo, because you'll see all sorts of wild animals in their native habitats: Cougars, Pumas, Cubs and a species that seems to be breeding wildly, the Southern California Gucci-plaid Douchebag.

    If you want to see the west coast version of Jersey Shore, only with older, more pathetic leeches and sunglasses-at-night wearing DBags, this is your place.

    Overpriced drinks...way over priced, but great bartenders who work fast.

    Atmosphere is as stated above.  Expect overcrowding, Gold Diggers, over dressed women and lecherous middle aged dudes on the prowl.

    My advice?  Bring your own mate and sit there and watch the freaks go by.  Come in with a buzz already in place and order 1 drink per hour just to keep a good frame of mind.

    Better yet...hang out at the valet and watch the freak parade as people ingress and egress.

    My favorite pasttime here?  Watching the guys who come in pairs attempt to scoop up chicks half their age.  

    If you want to bring a client here from out of town to impress them with eye candy, this might be a decent place...but don't stay long and whatever you do, do NOT leave your gal unattended to go to the bathroom...she'll be swarmed by dick-swinging douchebags with fake tans and real hair dye.

    Be warned.

    19/10/10 | Link | Rating: 2.0
    205. Michelle K.
    I really loved this hotel so my review is on the room service only. I ordered a chicken Cesar salad for dinner and it arrived with pink chicken. I couldn't eat it but didn't want to send it back, so I just went to sleep and hoped that tomorrow would be a better day. Ordered breakfast. AWFUL and extremely overpriced. I make a better breakfast then they do. My boyfriend and I were very saddened by this. We were really looking forward to a nice breakfast in bed but it was just strange. The portions were too small and I ended up eating the bread because it was the only thing I could really recognize. Everything else just looked like aliens exploded on my plate.

    01/07/12 | Link | Rating: 2.0
    206. Dina I.
    GIving them 5 stars on their service. The five of us girls split two rooms (2 double beds in one room connected to 1 king bed room), after they graciously switched some things around to give us connecting rooms even though they were fully booked for Memorial Day weekend. The room decor is a bit too modern for me, but the bed was damn comfortable, and I care way more about my precious beauty sleep than decor, that's for sure! The pool on the 6th floor is very "scene-y" but that didn't stop us from enjoying the sun as its decor is so beautiful and the beds by the pool are also so comfortable.

    02/06/12 | Link | Rating: 5.0
    207. Amanda G.
    I always wondered what kind of spots I'd haunt when I moved from "young professional" into the world of "'not-so-young' professionals" and I think I found the perfect spot.  The SLS Hotel is gorgeous and hip with an inside dining area and an outside terrace that's perfect for people watching.

    The staff was super attentive - we didn't go more than a second without being refilled, or new silverware, napkins, drinks, well...I think you get the picture.

    I would, and will, definitely return.

    09/02/09 | Link | Rating: 4.0
    208. Elle L.
    The interior design of this hotel and its bar is nuts. I went to the bar on a Thursday night. It's ambiance is about the only thing that makes it worth checking out. It was well-packed but definitely not crowded enough for a gin and tonic to take nearly half an hour. There's a cozy outdoor patio for smoking which was well appreciated after the long wait at the bar.

    11/08/13 | Link | Rating: 3.0
    209. Sloane R.
    The Good: Swanky, a little bit sexy, chill pool scene, and of course the wonderful food at Bazaar.  The sheets aren't bad either!

    The Bad:  They seem to be generally confused here regarding service.  I've gotten everything from 6 star service to 1 star service after spending loads of money here. We booked 4 rooms for the weekend that all included massages, yet they refused to let us get the massages for any of those rooms the next day when I stayed an extra day.  However, upgraded my room to a terrace room and sent champagne! Then of course, at check-out they screwed up the bill.  Also, the crowd is questionable.

    Still, a fun place with a great location.

    06/09/11 | Link | Rating: 3.0
    210. Winnie L.
    looks like phillippe starck has outdone himself with the SLS Hotel.

    i'm just kidding.  i didn't even know who he is before i started reading about this place.  i went to The Bazaar to eat, and I will post my million pictures there, but I have a few of the hotel itself.  One day when all the kinks have been worked out, I might give it a try, but realistically, i'll just drive pass it on La Cienega and dream

    See pics here: yelp.com/biz_photos/NVI8…

    11/03/09 | Link | Rating: 4.0
    211. Lisa S.
    Stayed here over Veterans Day weekend and I highly recommend booking here. Beverly Center is in walking distance and the rooms are chic and spacious (although the bathroom is a bit dark). Guest services were prompt and helpful. A great perk was the house car, which takes you anywhere for free within a 3 mile radius. It was very helpful for a wedding down the street that I didn't want to drive to.

    Only complaint is that when we went to the breakfast room, it took them forever to take our order. We just wanted a cup of coffee and it took so long that we decided to leave without ordering. Otherwise, this is a great place to stay.

    13/11/12 | Link | Rating: 4.0
    212. Ayasha J.
    Came here for an employment law seminar so I can't really review the entire hotel, but the conference rooms were a good size and the decorations were so cool! The location is pretty convenient as its right next to the Beverly Center. The restroom was probably the coolest part of the whole hotel. It was all mirrors!! You really had to search for the stalls but it was so cool. Kind of like a funhouse. Overall great meeting location.

    29/05/12 | Link | Rating: 5.0
    213. Joe S.
    Stayed at the SLS this week.  We found the room to dark and the view was not good either.  Bed was amazing, slept really well.  The food was absolutely some of the best I've ever had!  Importantly even though we didn't really care that much for the room (it appeared a little worn) the people more then made up for it.  The decor although very different was enjoyable to experience.  Try this place to get out of your comfort zone.

    13/09/13 | Link | Rating: 4.0
    214. Harry S.
    Went to SLS for Sunday Brunch. It was great. Had the best service ever. Our server Rezwaan was great and professional. The food was amazing. I will definitely go back again.

    28/06/12 | Link | Rating: 5.0
    215. Cat F.
    I came to the SLS hotel last week on Friday night for drinks. This wasn't my first time there, but this time I must write a review for the bar because I had a fantastic time. Rob, the bartender was the best. He made an amazing Old fashion drink. I have tried so many Old fashion drinks at many bars, lounges and restaurants; sadly, not too many bartenders know how to make it right. Rob knows exactly how to do it. Old fashion is my favorite drink, so I know right of the back if the bartender knows what he is doing.
    Rob put his time into it and made it tasted so felicitious. He's a professional and really nice. He gave us his business card and introduced us to his manager. I told him I would yelp about him. So if you ever want to try an amazing Old fashion drink. You must pay a visit to Rob here at the SLS lounge. I can assure you that you will fall in love with this drink. It is a bit strong to some people, but once you get used to it. It is just beautiful. He used the sphere shape ice for this drink and it was beautiful.

    I would return here for sure just to have a sip of that old fashion again, and it must come from Rob.

    08/05/12 | Link | Rating: 5.0
    216. Coco H.
    Came here for a MAC event

    Fabulous service
    Fabulous food, it was soooo good,lots of variety, and fresh with plenty of restocking with fresh dishes for both breakfast and lunch.
    Everything was clean, the bathrooms are gorgeous and well stocked and the people dealing with the MAC event were very friendly and helpful.

    05/02/12 | Link | Rating: 4.0
    217. Jellie M.
    oh my oh my!
    this small luxurious hotel will give you an experience of a life time at relatively reasonable of prices.
    rooms are gorgeously designed and my favorite part is the hidden TV design and the bathrooms!
    The Bazar and Tres will give you exquisite experiences you dont wanna miss!

    10/07/12 | Link | Rating: 5.0
    218. Deena M.
    My husband and I received our car out of valet with a huge lag-bolt in the tire- we were attending an annual Lamborghini event the following day and the hotel was less than helpful in resolving the issue.

    16/09/13 | Link | Rating: 1.0
    219. Genevieve M.
    I'm torn.

    Im going to give the actual hotel 5 stars, and the grand opening event 1 star.

    Here we go.  December 4, 2008.

    My two friends and I fly down to Los Angeles from San Francisco for the fabulous, highly anticipated opening event.  My best friend dates someone (who shall remain nameless) who works at the hotel and is very involved.  We were told we were on the list months ago.  "Ladies, do not worry, you're in". It was solid.  We bought dresses, booked our tickets, and couldn't stop talking about it for weeks.

    "Sorry ladies, I don't see you on the list.  There's nothing I can do.  Please step down onto the sidewalk. Not calling a manager.  No assistance.  Leave."

    ARE YOU KIDDING ME?  We literally had just stepped off the plane, were in full-on formal gowns with makeup and hair and the whole shebang.  We were celebrity roadkill.  I thought the scene at Walmart on black friday was about to get played out again. I am NOT just going to lay down and take no for an answer.  That's it?  Sorry?  

    So, we took matters into our own hands.  After repeatedly calling and sending hate texts to my friends boyfriend (who is VERY involved, let me remind you), we were instructed how to sneak in. We basically found a side secret entrance (after averting numerous walkie-talkie equipped security guards) into the employee parking lot, pretended we were drunk and already in the party, snuck down a staircase, hid behind expensive cars, stealthily crawled past security guards and into what I think was an employee elevator- finally to arrive inside the FABULOUS event.  When the elevator doors opened- it was like a scene from a movie.  A waiter turns to me and says: " A glass of Dom Perignon for you, maam?".

    I couldn't believe we pulled it off.  We were IN.  I'll never forget that feeling- the feeling like I wasn't good enough to be there, but like the rebel I am- I refuse to accept that.  I downed that glass of Dom in one gulp.  "Yes, and I'll take another, thanks!"  Leonardo DiCaprio: Titanic is to Genevieve: SLS Grand Opening.  

    I digress.... the actual hotel is spectacular.  The design, the abstractness of the concept, the food, the OPEN DOM PERIGNON BAR- it was all out of this world.  Once the adrenaline high wore off, I realized how fabulous this party was-but only because of the food, the drinks and the design.  I'm going to grudgingly admit that it's the best event I've ever been to.  Phillipe Starck really did an amazing job.

    I cant wait to come back to the hotel and try out all the restaurants in the bazaar and stay in the hypoallergenic rooms, but I am not looking forward to the social aspect.   It's a shame that such a beautiful place has to be tarnished by such an ugly scene.

    09/12/08 | Link | Rating: 3.0
    220. Elle P.
    Beautiful decor and GORGEOUS people OMG! I came to a private pool party for my friend's husband's b-day on Cinco de Mayo so OF COURSE it was fabulous! They had a poolside cabana suite and it was clean and cute and very functional. Great people so overall I had a great time.

    HOWEVER.. the parking guys are total scam artists! Valet is normally $10 but there's a sign that breaks down the price, with the most expensive fee of "$15 for special events". Upon seeing this I mentally set aside $25 with tip included. But when it was time to leave the guy tells me $33! And when I replied, "But the sign says $15?!" He asks me "What sign?" As I turn to the direction of where the sign was I realized they removed it and charged people whatever they wanted! I mean really have some class... it's Beverly flippen Hills!  Don't cheat the patrons! This ain't east LA!!! Don't want to sound like a cheap ass but keep in mind I spent A LOT on drinks all night inside of the establishment so money is not the issue here. It's a matter of principles. A "high-class, high-end" place such as this should not have to practice false advertising to get a few extra bucks in for the help. Needless to say, you can forget about your "tip" punk!

    18/05/12 | Link | Rating: 2.0
    221. Alice Y.
    You hear the words "cool" and "hip" and you think of the W hotel chain. You wonder what happens when the W. guests grow up and out of the crazy club scene (and strike it rich) and you have SLS.

    I first heard about SLS back when the Met was just making its debut, and I've been eager to check out the new kid on the block for quite some time now. The brainchild of Sam Nazarian, owner of the famous SBE entertainment and nightlife company (Hyde Lounge, Area, Katsuya, Foxtail), and iconic designer Philippe Starck, SLS is the higher end sister property of the W hotels, all under the Starwood Group.

    We were lucky enough to get a private tour of the magnificent hotel and though we weren't allowed to take photos inside, our kind tour guide let us sneak in a few.

    More with pictures: mymodernmet.com/profiles…

    15/01/09 | Link | Rating: 5.0
    222. Emily R.
    I was a little stunned by the awesomeness of the SLS Hotel in Beverly Hills.  I've stayed at a whole bunch of Starwood places for business travel, but the SLS is in another league entirely.  From the artistic decor to the outrageous rooftop pool, if you're looking to go huge for a weekend in LA, DEFINITELY get a reservation here.

    Hotel service was very polite, rooms were big and comfortable.  I especially loved how instead of the mini hotel shampoo and conditioner, they supply big bottles with plenty of hair and body stuff! (it's the little things...)  Bazaar is the in-house restaurant, which I've reviewed (and is stellar.)  The BET awards were taking place in LA that weekend, so plenty of interesting people-watching in the lobby and valet circle, which our room was situated above.

    Only complaint: not enough options on the late-night-room-service menu (no guac?? no quesadillas??)...but I think I can handle that, as I should probably not have been ordering food at 3am several nights in a row.

    The rooftop pool is fabulous, with several cabanas and plenty of lounge chair seating.  One pool is only about 10 inches deep and is chilly, while another is heated to a very warm temp and is for full swimming.  Definitely come here with friends - not as much of a family spot.  Or a bachelor/ette party would be ideal.

    05/07/11 | Link | Rating: 5.0
    223. Benjamin Y.
    Super nice hotel in LA.  Stayed here just once while visiting LA.  SPG paid for my stay so I probably should give them 5 stars, but their room service wasn't very efficient. However, this place was awesome.  Met a few celebrities here (which I didn't know at the time haha)

    29/08/12 | Link | Rating: 4.0
    224. Kyle T.
    We recently stayed here as part of weekend celebration of our friend's anniversary and I cannot say enough about the service and people at this hotel.  They staff is AMAZING!!!  We were upgraded when we got there, the people at the pool took such good care of us.  We had dinner at Bazaar and ate at the chef's table.  I think this place is a perfect 10!!!  If you are staying in Beverly Hills there is no better hotel.

    01/07/13 | Link | Rating: 5.0
    225. Darren H.
    I was a little hesitant to stay at this hotel, given its mixed reviews. However, I had a terrific stay here, using SPG points.

    Easy to find hotel on La Cienega Blvd in Beverly Hills. Valet parking is $12-14 for daytime, and $36 overnight. It's a little pricey, but not surprising at an expensive hotel (about $400 for the night I was there). I used 12k SPG points, so fortunately I did not have to shell out the cash. Valet service is a little spotty - they were quite nice, but not always there. Perhaps it was because I wasn't in a luxury car!

    The lobby is small and intimate, dark with mood lighting. Check-in was quick and friendly, and I received a platinum upgrade to a Studio Suite with balcony on the top floor.

    Amazing room if you are looking for the ultramodern, sleek kind of hotel. If you are into more traditional hotels, try somewhere else...this place will make you dizzy.

    The room was very well sized, with a large open space, side couch, a prominently centered bed, and a snazzy work area behind the bead. The work desk had a Mac computer (with Parallels for both Win7 and OSX use), that had complimentary internet. Bathroom is quite nice, and chock-full with amenities. Besides the typical shampoo, conditioner, body wash, lotion, q-tips, and cotton swabs, there was also a ceramic massage stone, massage oil, bubble bath mix, and other things that now slip my mind. However, there was no bathtub...which confused me, since there were supplies for a bubble bath.

    The balcony was small, but a nice addition. There is a shag rug that you can drag out there for extracurricular activities...not that I would do it!

    The pool upstairs is obviously not for swimming. There is a 1-foot-deep pool, and a 3.5-feet-deep pool. They are for attractive people to show off their bodies while sipping cocktails. The pools are heated to 80 degrees. Unfortunately, the pool hours are a bit short (9AM-9PM). I definitely recommend dropping by in the evening.

    The gym is mid-sized, with your typical assortment of treadmills, ellipticals, stationary bikes, dumbbells, and weight machines. There's also a few small couches to lounge on and watch TV. I'd rather they toss out the couches and put in some more free weights, but who am I to judge.

    There is a common space on each floor with a pool table. Not sure if pool equipment is complimentary to rent or not.

    I did not try out the hotel restaurant (BAZAAR) or Ciel spa. There were some cameramen around, as it was the weekend of the MTV music awards. There were some celebrity-looking people, but I didn't recognize them.

    All-in-all, a luxurious hotel with a little pretense but a lot of life. Perfect for the traveler who likes to be in a chic, modern hotel with a lot of hubbub but no requirement to join that hubbub. Don't expect to be pampered here, know what kind of audience the hotel is targeting, and if you fit into it - you'll have a great time!

    05/06/11 | Link | Rating: 5.0
    226. Jessie M.
    I am used to staying in Holiday Inns... this was no Holiday Inn.
    As a graduation present, my family and I stayed one night in this hotel because my dad had won a two-night stay and changed it to one night with two rooms. Although our rooms were on separate sides of the hotel (which of course, I didn't mind), they were FABULOUS rooms. It was slightly hard to find our actually room, but holy crap it was so cool. The shower head is like a silky waterfall of magic, mirrors everywhere (of which we kept walking into accidentally), really cool sink, awesome furniture, reeeallly comfy bathrobes, a private patio out back, comfy bed and the highlight was the TV. The wall looked like another mirror except much darker, but the center is a TV. Oh and the curtains block out all sunlight so at noon I was pretty sure it was 3am.

    16/05/09 | Link | Rating: 5.0
    227. Cat G.
    LOVE, love, LOVE the bar here.  Robert is a terrific waiter and looked after us incredibly well (despite us being rather tipsy and I suspect annoying!) and although the drinks are pricey, they are worth every penny.  Also ask for the bar nuts - ridiculously tasty!

    01/07/13 | Link | Rating: 5.0
    228. Bobbi B.
    I spent my birthday here and it was a great experience. Everyone was extremely courteous (kudos to the person who reserved my room over the phone, valet, front desk, room service, you name it, they were all FAB!). They even went thru the trouble of having a decadent chocolate dessert waiting for me in my room to wish me well on my special day. My friends and I really loved the room... there was even a TV inside the mirror. I want one at my house!!!

    There were a few issues with my bill which the front desk handled to my satisfaction. As long as you have a good attitude and discuss your matter with them, they will take care of you. I really loved all the different meanings they had for what SLS could stand for that you can read while at the front desk. On my checkout bill they tied this theme in again. It said "So Long Sweetie". Very cute and clever! All in all it was a really cool place to stay. I'd definitely come back.

    11/01/09 | Link | Rating: 4.0
    229. Hank M.
    Super Trendy and Hipster. Design emphasis in on looks and not functionality. Example, The shower heads are flush with the wall so you can't aim them away when you turn the shower on. You can only enter the shower from the far end so this means you are soaking wet and you of course get COLD water all over you. Silly. Just silly. The Bar downstairs was fantastic and I can't wait to drop by for a drink again some time. Oh, and the beds are GREAT.

    02/12/12 | Link | Rating: 3.0
    230. Catherine B.
    One of the nicest stays ever.

    The SLS rooms are amazing.  Really.  There is something about the lighting, batherooms, and the clean new feel of the hotel that is really special.  My husband and I have spent all our special anniversaries here.

    The staff and service are wonderful and really make it a great experience.  I recommend this hotel to anyone visiting LA or wanting to have a weekend getaway.

    13/04/11 | Link | Rating: 5.0
    231. Vanessa F.
    classy... you'll always meet interesting people from all over the world.

    02/09/13 | Link | Rating: 5.0
    232. CB M.
    I stayed at the SLS for a few nights while in LA.  As all of the reviewers have indicated, this hotel is ultra-chic, trendy, dark, modern, and oozes LA -ness.  Located on La Cienaga just a few blocks from the Beverly Center, very close to Rodeo, WeHo, 3rd Street, the Sunset Strip, and everything that comes with that scene.  If those places are on your must-see list, then this is THE hotel for you (incidentally those places were NOT on my list as I was in town on business, but that's neither here nor there).

    Everything is just so...cool.  I think all of the main points have been made:  great decor, comfortable lounge, amazingly chic pool.  The room was oversized and comfortable--even down to the pillows (and usually I hate hotel pillows).  I loved the mirrors everywhere and the tv set into the mirror--a very nice touch, Mr. Starck.  The concierge was helpful in suggesting a restaurant off-property and making reservations.

    So overall, the SLS has all the things you'd expect for a hotel that charges those rates (even mid-week was over $300 when the Ritz was running a $199 deal).  But for the money, I have to say that SLS service lacked an overall attention to detail that one should expect from a luxury hotel.

    A few small examples:

    (1)  Upon arrival, I sat in my car for a minute, assuming one of the three valets texting on their cells phones would see me in the otherwise empty driveway and come over.  When that didn't happen, I got out and starting unloading my bags myself (I'm not helpless, after all).  I walked up to the valet booth and had to give them my keys.  They were all surprised and apologetic, which was great.  

    (2)  I received a morning paper on my door 2 out of 4 mornings.  The last day I called down and requested one, and had to remind them I wanted the NYTimes (I'd put in the request upon arrival).

    (3)  We enjoyed breakfast poolside (the rooftop pool is truly a work of art) and the waitress brought me a greek yogurt parfait instead of a side of plain yogurt.

    All of these are innocent mistakes and totally dismiss-able--and certainly not the kind of thing to cause a fuss over.  But in totality, there were just lots of these little details that SLS let fall through the cracks, diluting the luxury experience.  I don't know if its a GM issue or what, but these kinds of things are so fixable.  The management should take the time to make it perfect and they'd secure themselves an even more dedicated following.

    10/05/10 | Link | Rating: 4.0
    233. Joe P.
    I know I shouldn't have been surprised, but went and met some friends and had a drink with them before we headed out for lunch. $16 for each cocktail. I mean, come on!  Nice ambience and service... just be forewarned when you order (prices are not on the drink menu).

    07/10/13 | Link | Rating: 3.0
    234. Julie F.
    We stayed at SLS this past weekend on our visit to LA. SLS opened about four months ago and is part of the Starwood family. Its in between the W and the St. Regis in terms of "fancy pantness" I suppose. SLS was swanky, dark, beautiful and elegant all rolled into one.

    We had 2 rooms for our stay. One room included a nice little outdoor area with seating and a table which was the nice. The room is SUPERB. Only two complaints: 1. Room was TOO DARK... couldnt see to fix the face ...2. There's no doors for the bathroom. They are sliding giant mirrored doors so you can essentially open both doors to have a nice chat with your friend while on the pooper. HAHA... There was a magnificient giant mirror type thing that entraps the flat screen so it takes away from the focus of a wall of just being a tv. Beds were comfy and linens oh so soft...be sure to check out the robes and the mink (i assume faux) on the beds too.

    The pool located on the 6th floor was very swank. Wouldnt say its for swimming but more for laying out and enjoying the nice LA weather. The Bravo after party or something was being hosted in the hotel so all the cabanas were reserved so that was a bummer. Otherwise go early and claim your chaise lounge.

    We ate at Bazaar downstairs for our "pre-dinner" meal. Our waiter, Mario, was super nice and friendly and didnt mind that we weren't ordering a full meal but just sharing salads and an entree. Great quality food and wonderful presentation.

    We also tried out room service at SLS. We did a late night (which i dont remember much of) and ordered steak and eggs. UGH pass!!! The next morning we ordered a huge spread for breakfast and it promptly arrived at the indicated time. From what i remember my jamon was a little soggy and kinda in a grease (yuck) but the eggs were yummy and delicious. I was able to pass right back out.  :p

    Overall great stay and the best thing were those little bath beads in the room... damn i love that smell.

    06/04/09 | Link | Rating: 5.0
    235. Danielle F.
    The SLS hotel is the bastard child of a nice hotel. Dark, danky, and pretentious, the interior looks like Martha Stewart took out some of her most tacky pieces and then threw up all over them. Meaning that the glass boxes filled with weird things like dishes that liter the lobby have got to go. Not to mention the fact that some drunk idiot could easily bump into one and break something considering how dark it gets in there at night.

    This is probably my least favorite hotel in Los Angeles. I hated the vibe, the service was beyond horrible, and they tried to charge me 20 bucks for a martini. The outdoor parking area is all smoke and mirrors as they try to fabricate an air of exclusivity that is laughable.

    SLS lacks CLASS in all areas. It is trying so hard it is going to give itself hemorrhoids if it's not careful. And there's nothing sexy about that.

    05/04/09 | Link | Rating: 2.0
    236. Brandon F.
    I love the whole ambience of the SLS hotel but staying there is another matter.  Check in was terrible.  The staff were not friendly, not well trained and lacked customer service skills.  I'll visit for a drink or dinner but never stay there again.

    30/10/13 | Link | Rating: 3.0
    237. David A.
    This hotel epitomizes how some people criticize LA - shallow.  Looks nice but don't look too deep.

    Our room was well designed but a lamp was broken as was the handle to the shower, and the glasses in the room were dirty.  We ordered room service so were brought fresh glasses but then those weren't cleaned either...

    Restaurant / bar was cool but oversized and attached to a gift shop - really?!?!?

    For a "top" Starwood Hotel, it was good but just didn't quite cut great.

    09/05/11 | Link | Rating: 4.0
    238. Sandy N.
    This is a review of the High Tea at the hotel which my girl friends took me for my birthday :-)

    Cute, upscale and unique atmosphere. I felt like I was in some Alice in Wonderland Beverly Hills style kind of place.  

    I ordered the SLS Blend tea which was very good.

    Started off with cinnamon sugar topped scones - nice and warm. I loved the fresh rasberry jam.

    Then four little savory morsels consisting of
    1. red beet meringe with whipped goat cheese - very tasty and interesting.
    2. foie gras sandwich on toasted brioche bun - the foie gras was nice and smooth
    3. cucumber yogurt and tomato caviar (not the fish caviar) - my least favorite
    4. caviar with steamed bun - this was like manapua bun. the caviar was exquisite!

    Salmon roe (ikura) cone - I enjoyed it. one of my friends is allergic to seafood so they created two special cones for her. That was really nice of them to do that!

    Four morsels of sweets:
    1. Mint chocolate after eight - there was a real piece of dried mint leaf on dark chocolate (least favorite).
    2. saffron pate de fruit - it was kind of a sugar coated gelee candy
    3. hazelnut volcano cookie - my favorite, nice and chewy nutty.
    4. chocolate bon bon filled with earl grey - great dark chocolate candy

    The portions were very small but perfect for us girls.  We all thought they should've added a cake to the high tea, but overall it was a nice twist to the classical afternoon tea.

    09/09/09 | Link | Rating: 3.0
    239. Britt B.
    I really like this Hotel. It is really clean and the service is great! We have stayed here 3 times and have enjoyed it each time. The room service is really good too! I love the shower heads in the rooms. Only thing I wish was that the regular rooms had bathrooms.

    20/01/13 | Link | Rating: 4.0
    240. Amanda A.
    After a long night of eating great food and drinking my husband and I decided to stay the night in LA.

    This place is great. It was like walking into the pages of a chic interior design magazine. Furniture the average person would never be able to make work in their own home but amazingly cool anyway. I actually spotted the giant full size horse lamp in a store in the OC a month later which was cool.

    The room was beautiful. The bed was comfy and made me want to sleep for a full day. The bathroom was crazy cool. My only complaint is that there is no noise block between the room and the bathroom. I personally do not want to hear my husband peeing while I'm relaxing in the bed. Gross.

    Haha, I died of laughter when I read a review that said there wasn't a tv in the room. It's huge and looked kind of like a smoky mirror until I turned it on.

    The staff was friendly and the atmosphere was eclectic.

    31/01/10 | Link | Rating: 4.0
    241. Susan K.
    My boyfriend and I like to spend weekends in LA or SF just to experience a bit of culture and food that San Diego doesn't have to offer. We were excited to experience the SLS since we are always looking for interesting, service oriented hotels, unfortunately this was a miss, but it did have a lot of potential.
    When I booked the reservation I was told from SPG that they had complimentary car service from Union Station, so we decided to take Amtrak for the first time. I requested a car and if there were any questions to call me - uhm NO, not aware of the request $125! I requested early check-in - uhm Not aware of the request.  After waiting about 10 minutes to check -in, I mentioned that they should make SPG aware that the car service was not available (except in the 2 mile radius) and the receptionist in a cold apathetic tone said there will be no charge for 1 bottle of water and the Internet for the inconvenience - well whoopee! We had booked the Escape pkg which included 2 cocktails, 2 breakfast buffets, and 2 - 60min massages, yet there was no mention of that. When I asked she just said yeah I see that! I had to specifically ask where and when we should get the cocktails, the hours of the breakfast and where, and massage details.
    So we get to the room and I love the decor and the layout! The smoky mirror walls that make you look 50% better than you actually do! The bathroom with the sliding door to the bedroom, the large shower. We shook off the check-in experience and changed into bathing suits and headed to the pool!
    OMG its crazy busy-no available lounges- it's just insane. We wait and eventually get 2 seats at the bar. Now the sign says "ONLY HOTEL GUESTS ALLOWED", but somehow all these hotel guests know each other and the servers. Strange do they all frequent this hotel??? NO THEY ALL WORK FOR SPG!!!!! WOW, they all live in the neighborhood and head up to the pool everyday or so!!!! So the paying hotel guests have no lounges available!!! This is insane!  We left and headed over to LACMA to try to enjoy the rest of the day. Of course when we were done and tired we thought we would try to see if the town car was there for a pick up since we are less then 2 miles away. Oh they forgot to mention it is only one way!
    When we got back to the hotel, we made plans for dinner at Bazaar, the restaurant is huge and fabulous and fun, the food was also Fabulous and Fun and most of all we had fun!
    Next day, bill under door - we get charged for the Internet and the $40 for the free cocktails. I go down to the desk at breakfast and correct the bill and once again explain that we have the escape pkg.
    Breakfast buffet was very nice, fresh berries, whipped yogurt, house made granola, prosciutto, manchego cheese ect., but the understaffed waitstaff was so stressed I felt bad.
    Time for a quick workout, the fitness center was very cute. Had everything we needed!
    One more try at the pool, it's a weekday so it shouldn't be that bad - 20 SPG staffers, but at least they made room for us this time. But we saw many hotel guests sitting by the bar area waiting for a spot to open up while the SPG employees hung out for hours! The pool staff was very efficient and friendly!
    Time for the spa! The spa was lovely - all white with more of that Philippe Starck  decor that I love! The massage tables are like the rolls-royce of tables and the massages were wonderful.
    Check out time, once again the Internet charge was back on the bill, and the cocktails and the breakfast buffet!!!!
    Wow you really have to be on top of package or you will not get it, you surely will not be reminded that you have cocktails or massages as part of your package! Check your bill! and maybe the best time to go is when the other SPG hotels are having an employee event so they stay away!!!
    I really wanted to love it, but ......

    21/08/12 | Link | Rating: 2.0
    242. Ken D.
    I'm exhausted from business travel, and in heaven.  Yup...heaven.  Why?  Great lighting.  (Even at my most tired I look good.)  Great service.  Great design.  Say no more.  I am home!

    04/08/11 | Link | Rating: 5.0
    243. Richard H.
    this place is really sexy, chic, cool, and up to date

    i felt very "bougie" lets just say

    the room was wonderful, bed was comfortable, restroom was spacious and the tv on the wall was very chic.  

    it was a great experience, would i do it again, sure but i will have to make sure i save money, because you will be paying a great amount to stay here, however i can say the price does live up to the quality of the rooms.  

    however i had breakfast there in the morning, and my meal was almost tasteless, i need to add anything and everything to make my breakfast tasty, yet again it was pretty pricey

    SLS needs to maybe work on a better menu, however the rooms are very chic

    roft top pool was pretty nice as well and the art around that area is very interesting in a good way

    05/09/12 | Link | Rating: 3.0
    244. Chris L.
    nice lounge area with great ambiance.

    23/09/13 | Link | Rating: 4.0
    245. John R.
    The bar....decent crowd.  Good drinks.  Patio for smoking and drinking.  I have NOT stayed in a room here, so this review is only with regard to the bar/lounge area.  Worth checking out.

    14/03/13 | Link | Rating: 3.0
    246. Caroline W.
    Mmmmm, If you dont fall in love with the person who you are having dinner with when you dine at SLS restaurang, then you are cold.... or you might just have dinner with your friend, and then its understandable if you are not falling in love....

    What I am trying to say is that their restaurang is pretty awesome... Our server was amazingly cute and helped us to pick their small dishes of yummy food for us to share...

    When the restaurang closed, they helped us set up the drinks on their outside patio, so we could continue to enjoy the beautiful night...

    I recommend their food, their drinks.... everything...

    23/08/11 | Link | Rating: 4.0
    247. Ye N.
    Usually when my boyfriend and/or I travel for work or play especially to a new destination we look for the best of the best and hopefully something we've never experienced before (in a good way.) We stayed here during our first visit to LA and I wasn't impressed.

    Thankfully he is an SPG member and used his points because this hotel, to me, is not worth the money for the space provided.

    Lets start with first impressions. It was nice, interesting, and sexy. Sexy while you're having sex no doubt, but then it got creepy when we realized these sex mirrors from ALL directions including the actual furniture were staying as we slept. Where's the off button?! O_O

    From that point I really didn't like it anymore.

    There are the mirrors, then there's the super low-rise furniture (also mirrored): the bed-I'm pretty sure was a queen--the bedside tables to match, and the teeny tiny "couch" sitting on the walls with the windows. Other details I must note, the bed was in the centre of the room, the desk was awkwardly behind the bed, to save more space the tv is behind a mirrored wall, the mirror in the washroom above the sink is actually a sliding door--yes, to the other room, with no lock.

    Upon these realizations, I honestly felt like I was in a 600 SQFT cookie-cutter condo ... minus the kitchen, laundry, living room and what do you have? You've got a 200-300sqft space. Why does it seem so spacious? The height of the furniture and all the mirrors are tricks commonly used to give the illusion that a small space is actually larger.

    They definitely put a lot of thought into their decor, they've crammed as many rooms as possible into the entire building while cleverly convincing people that the rooms are bigger than they are! If you don't know any better that is.

    20/08/12 | Link | Rating: 1.0
    248. Marie C.
    We used our points to stay at the SLS for 3 nights even though it is just down the street from us. When booking I noted the price range for the room was $350-$450 depending on night we were staying.

    There is parking on the streets in the neighborhoods by the SLS you just need to be very careful and read the street signs because you will get a ticket. The most we had to walk was 3-4 blocks. I am fairly cheap and didn't want to pay the $30+ for valet parking. If you don't mind walking it wasn't hard for us to find a decent spot.

    When we arrived the entrance was a little confusing because they have the Baazar entrance and then the hotel entrance on the side. It took us a moment to get it. There wasn't any line at check in and the front desk was very friendly and helpful. He did say he was upgrading our room to one with a terrace (outdoor patio). I'm not sure how much of an upgrade this is from a standard room, but it was nice to have since the weather was beautiful at the time. There wasn't a view from the patio, but it was comfortable. My only complaint about it was there wasn't any light. We wanted to sit out there and have some dessert one night. I ended up moving one of the lamps so we could see.

    The 4 stars is because this is a very trendy hotel and I wouldn't pay $400/night to stay here. I have been to many resorts in Hawaii, Mexico etc that are nicer for less money.

    Rooms - The rooms were very clean and housekeeping did an impeccable job. One night they even gave us a turndown service with some chocolates. My only complaint about the room was the layout. I hit my shin on the corner of the bed at least 3 times. I have the bruise to prove it. This may be because I am clumsy since Mr. C didn't do it once, but I don't think there was enough room between the table and the bed. I always had to remember to be extra careful. We didn't get a room with a bathtub, which I would have loved to relax in. Next time I will remember to ask how to get one of these rooms. I loved the products and wanted to take them home with me, but they come in large containers that are used again. I have seen a lot of people had problems with the lighting, but it didn't bother me. I was able to put my makeup on just fine and was able to see. One of my favorite parts of the room was the extra blanket on the bed. It was super comfy and I never let Mr. C use it.

    Service - Everywhere we turned the service was excellent. One day we had to have the plumber come up (don't ask why). He was there in less than 5 minutes and fixed the problem right away. We were having technical difficulties hooking our laptop up to the TV and they sent an engineer up right away. Although he wasn't able to figure out the problem right after he left I was able to get it to work. One morning when I was leaving the front desk called me by name and told me to have a good day. He totally caught me off guard, but it was a nice touch that he knew who we were. When leaving on our last day I'm not sure if they saw us coming but we were greeted at the elevator and asked if we needed help with our bags. At checkout I noticed we had been charged for some minbar items that we never used. The front desk didn't ask questions and credited my account for them.

    The location isn't the perfect Beverly Hills location, but their are plenty of restaurants near by and you are within a short drive to many things ( Hollywood, Sunset, Rodeo etc). I enjoy the happy hour at Gyu-Kaku. Although we didn't eat at Bazaar this time around I have been there before and the food is some of the best I have ever had. The prices are steep but worth every penny. On the weekends the bar is pretty happening and is the trendy LA scene if that is what you are looking for. We didn't use the rooftop pool or gym, but both look amazing.

    24/01/12 | Link | Rating: 4.0
    249. Richelle O.
    The customer service was poor. Otherwise 5 star!

    Wicked hotel, furnishings, decor, free stuff in room like massager and oils, lounge, location, room (although on the smaller side).

    28/03/11 | Link | Rating: 4.0
    250. Char L.
    This is for the review of Bar Centro inside the SLS Hotel...

    The decor is sexy and seductive. Drinks are way expensive at around $20 a pop. Mixed crowd and boisterous scene on a Saturday night. When we got there and when we left, there was always a huge line for the valet to get your car. Street parking is almost impossible around that area. Great place if you have too much money.

    16/11/10 | Link | Rating: 3.0
    251. Sandra F.
    This was one of the nicest hotels I've stayed at.  It's quite modern and the irony is they keep the rooms so dark you can barely see yourself yet the entire room is covered in mirrors (including shower) so you see a ton of yourself all the time!   The TV is built into the mirrored wall in a fun, Jetsons sort of way and the full-sized shampoo and other amenities sold me.

    We hosted events here too and the catering department was FANTASTIC.  They misplaced one of our boxes we shipped with custom shirts and they had them remade within a few hours.

    Had dessert at Bazaar, which was excellent and a fun scene.  Breakfast at Tres was yummy - try the 12 quail eggs and they had delicious lattes.

    Can't wait until they open the South Beach location!

    21/09/11 | Link | Rating: 5.0
    252. sasha h.
    I'm a huge Philippe Starck fan so naturally I like the SLS. It is trendy yet sophisticated, sleek and chic and very well maintained. The whole hotel is beautiful, everything from the lobby to the rooms and pool deck. The rooms themselves are decent sized, somewhere in the order of 400 - 500 square feet but the layout makes it seen larger than it is. This is not meant to be the ritz or st regis, it is trendy not uber classy in case that is instead what you are looking for.

    The things I love
    - Rain shower
    - Bedding - they have sealy beds with goose down comforters and comfy linens
    - The 40'' plasma that can only be seen when you actually turn on the tv, the rest of the time it looks like a mirror. This was so awesome that I tried to get one for my own home
    - Plush robes
    - The odd fixtures and furniture, add a fun vibe
    - Ipod station
    - The pool and surrounding cabanas - nice view and fun to hang out (expensive food and drinks though)
    - They have a separate entrance for the hotel lobby than the bar and bazaar, unfortunately it is the same valet entrance
    - Decent location, near restaurants, clubs, bars and shopping. Only problem is it is right on the main road (La Cienega) which can have lots of traffic

    04/10/11 | Link | Rating: 4.0
    253. Melanie O.
    While I didn't end up having my wedding here, I still secretly long to have maybe a renewal of vows reception here - it's just too pretty to not party at!  The SLS is a stark contrast to it's old history past.  My parents used to throw parties when it was still Le Meridien and Hotel Nikko - it's crazy to think that this is the same building (at least on the inside).

    New decor is super fun and modern - my mother gagged at how dark & black it was inside and adamantly refused to allow my reception to take place there and offered me a $25,000 increase in my wedding budget as long as I did not have it there (yes, that's how much she disliked it).  This hotel can definitely not be for everyone, but if you're familiar with it and love the style that maybe even some Kimpton hotels have (think Sir Francis Drake in SF), then this is the place for you in LA.

    Conveniently located in a great part of LA - just a couple miles from Koreatown, not in too busy a part of LA, right off Wilshire - really, if you're only in LA for a few days, this should be your retreat.

    Restaurants are great.  Service is wonderful.  Valet is quick.  And just a fun place to spend a day, night, trip at overall.  I was surprised to find out it was a Starwood and that they haven't been able to get the hotel ranked as a  three-diamond, but still a great hotel overall!

    20/03/12 | Link | Rating: 4.0
    254. Ryan V.
    Where's the service?  Don't waste your time...

    My experience at the SLS was subpar. I walked into the Lobby, no one at the door to greet me by the way and since this was my first stay at the SLS, I spent a few seconds to figure out where the reception area was - since again, none of the staff seemed to be there for any of the guests as they chatted amongst themselves. I walked up to the reception area where a young woman asked "what can I do for you". What can you do for me? How about "good afternoon, welcome to the SLS, how may I be of service". I kindly said I'd like to check in. I already had a reservation that was paid for online, the receptionist asked how many keys I would like - but forgot to ask if this was my first time staying here, forgot to ask if I need any assistance with my luggage, forgot to ask if I needed anything during my stay, forgot to ask if I might need any assistance while I was in town (as I handed her my out of state drivers licence), forgot to mention any points of interest at the hotel (wine hour, tea hour, limo service, room service, laundry, newspaper or magazines, ect. - maybe they don't have any of that, I still don't know after staying there), forgot to mention the amenities like the roof top pool, the spa (both which I only found out they had when I came on to this site) and the restaurants offered on the property. I was handed my key "here you go" - and was then forced to ask her where I should be headed, as I was unsure of where anything was. She pointed towards the elevators. As I got into the elevator, it wouldn't allow me to press my floor - it took me a few seconds again to figure out I needed to use my room key to activate the elevator - couldn't the incompetent receptionist have noted that to me, instead I was feeling stupid inside an elevator trying to press some buttons. I noticed several other new guests doing the same thing during my stay. Management really needs to train staff to merely say "Mr. X, we have you in room 550, here is your room key, elevators are to your right and for your security, you will need to use your room key in the elevators to access your floor." Is that too hard to say? It feels like it wasn't just the receptionist, but everyone on property - it made me feel that there is a culture of "my job would be so much easier if we didn't have any guests" Granted I didn't stay here a whole week - but I was unable to find a staff member that was friendly or genuine or even just said "hello" as a form of acknowledgement. I have never felt so un-welcomed at a hotel. I stayed at the SLS because I thought they prided themselves on hospitality and service. I was also amazed, that this caliber of hotel didn't offer a turn down service. The day I arrived, I had been driving for several hours and took a short nap when I first got there - left the room around 3:30pm and came back around 10pm to the same same bed that I had slept in. I guess I just had to much expectations. At the end of the day, service levels were non-existent, staff was unfriendly and my stay felt like I got ripped off at the most expensive motel 8 - at least a motel 8 doesn't have staff that ignores you.

    09/09/12 | Link | Rating: 1.0
    255. Karen Z.
    Very important: most of the Yelp reviews are about TRES, the lounge. Not the hotel experience. I'll review the hotel for you Yelpers that want to know about overnight accommodations. =)

    This is a very high-style hotel. It's dark, hip, and has an AWESOME sense of humor. There's even an iPhone app for the hotel. Seriously...how much more forward-thinking can you get? The staff was fantastically polite and helpful, the flowers at the registration desk were gorgeous, the elevators have amusing decor (nope, not giving that away, ya'll).

    The rooms are very stylish. Ours wasn't huge, but it was nicely decorated, and a comfortable place to stay for a few days. The TV was nice, though I found it annoying that the remote was SLOW and the Weather Channel didn't have local weather. (Satellite cable problem or something, I'm guessing??) It's a ten minute walk from the Beverly Center, which was incredibly convenient. Also, the room service was ah-mazing. Great, great, great gazpacho. And killer service. The guy that delivered it was friendly, well-versed about the food, and very professional.

    The bed was comfy, too. Oh! One of my big hotel pet peeves was not a problem here: the room was a comfortable temperature when we arrived. Not ice boxy. Yay! There was a nice desk with a COOL chair, an iPod clock radio, and a nice selection of healthy and sinful treats.

    The main thing I'd fix: the bathrooms didn't really have normal walls and doors. I'm not a shy person, but this challenged even my modesty.

    There was a pool table on our floor! They're getting harder and harder to find, at least in the Bay Area, so I thought that was neat.

    See also my reviews of Tres (the hotel lounge) and Bazaar (the main restaurant).

    11/04/10 | Link | Rating: 5.0
    256. Kenny C.
    After much hype I decided to grace the SLS at Beverly Hills with my presence.   After reading many reviews I decided to give it the top to bottom once over.  Note:  Lots of pictures!

    I didn't have any expectations.  I arrived around 3 PM and when I drove on to the property and it was like driving into no mans wasteland.

    I drive in and out of nowhere, several people surround my ride.  I was like is this a Beverly Hills adjacent "mugging"?  Oh, it's just the valet staff.

    After being "helped" out of my car and my bags "taken" from me, I was whisked to check in.  I love the attention - yes I'm shallow!  A couple of people were checking in, in front of me and a few people were checking out.  

    Once it's my turn to check-in, I'm made to feel as though I'm the only person at the property.  The person checking me in said, "we've been awaiting your arrival" [apparently they read my reviews].  I was told I've been given upgraded to one of their top suites, but it's on a lower level and they hope that's, "OK".   I'm escorted to my room, told about the hotels amenities and such.   This property can send folios electronically.

    As a creative person, I loved the branding.  It's not for everyone.  But I got the message.
    The outdoor library, the elevators, the pool tables located near the elevators on each floor along with the pool deck all work to ensure that all the square footage in the hotel is being used in some manner.  The inner corridor of the hotel is very W-esq, as it's a bit dark, but the other portions are modern, sleek and well lit.

    After a looong walk to my room, I arrive and I'm very pleasantly surprised.  The room is a nice sized suite although a bit uneven.  It's a nice space for a couple and if you want to entertain. Overall First Impression: Booya!

    In the Parlor the furniture is modern, slick and well maintained.  The blinds were jammed and one call took care of that.  I found it odd that there was no closet considering the space.   Floor to ceiling TV and audio equipment wall.  Very high tech.  HD and lots of channels.  On the opposite side is the TV for the bedroom.  The in room lighting is decent. There is a table at end of the room doubles as dining and work table.  Due to the lighting placement, it makes the room unbalanced.  There is no "view" as one side of the property faces a residential street.

    In the bedroom there is an amazing bed!  It looks so comfortable it just calls to you.  High end linens, nice firm mattress and great accoutrements.  The bed was so comfy I didn't want to get out of it!  The furniture in the bedroom is the same as parlor.  There is a bench on same side as the parlor table.
    The is no closet but there is a huge armoire.  The armoire is directly across from the bathroom.  This little area works as a dressing area.  Lighting over the bench, one on the desk behind the bed and one in the "dressing" area.  There is a very nice desk and stationary, with plenty of sockets behind the bed.
    Again, no real "view" and the wall is an illusion as the windows are not the full length of the wall.   For someone like me who enjoys a lot of light that might be viewed as a negative.  Cool docking clock for those with an ipod/iphone.

    The bathroom has a cool sink and the mirror is the moving wall that separates the bathroom from the bedroom.  When open you can look directly into the bedroom.  The towels were super soft!  The area is large enough for two people but the size of the sink will make it hard for two people to use it at one time.  The sink area is small surface area, but definitely an art piece.  Toiletries are in large refillable bottle and are quite nice.  The spa/rain shower is nice, but there was a bit of rust around the corners.  The bottles of the toiletries kept falling of the ledge when wet.  NO tub, but there was plenty of room in the bathroom for one.   The large bottles were very useful, although I didn't use any of the products other than the hand wash and lotion.  Nice fragrance that wasn't overwhelming.

    I was there only one night, but the room I was assigned had a broken window blind and rust in the bathroom.  At a high end property, those things should not be seen by a guest.  The response/recovery time to fix those things was immediate and the staff was professional and apologetic.

    The best gym is one of the best gyms I've ever witnessed, hotel or not! It was gorgeous.  The environment makes you want to work out.  I enjoyed the property overall, HOWEVER, the pool and deck was my biggest let down.  On the surface, the space is creative and looks nice.  But the loungers look like ground zero for the H1N1 virus!  I met some friends up there and made some friends with some other guest.  I wondered why everyone was standing, then I looked down and we all comment how nasty the lounge chairs are and how one of the chairs in the wading pool itself is about to type over and the rusting.

    I'm giving the joint 5 stars!

    12/01/10 | Link | Rating: 5.0
    257. Peter D.
    Just about as swanky and foo foo as you can get around here. Came for a breakfast and dinner work event. Nice buffet/reception area that leads into the main ballroom. Continental breakfast: Fruit, yogurt, bagels and pastries. Dinner included shrimp skewers with a cocktail sauce shot (you squeeze it after eating the shrimp) and Kobe beef sliders as appetizers. Food was exceptional and service top notch.

    10/11/11 | Link | Rating: 4.0
    258. Denis S.
    My friend stayed here this weekend, so I got a chance to check it out.  The hotel itself is very modern, very cool.  The rooms are great, except for the horrible lighting.  It's great as "mood" lighting, but if you want to actually see anything, like searching through your suitcase, you're on your own.

    They have the most amazing TV which disappears into the wall when turned off.  They have a really cool pool area, and of course the monkey paintings on the walls.

    Way too expensive, but awesome if you can afford it (or if someone else is paying).

    12/04/10 | Link | Rating: 4.0
    259. Wendee H.
    Came here Saturday night for some drinks and it was surprisingly not crowded. But it is a pretty trendy scene. Sadly we couldn't order any desserts because the kitchen was just closing.  

    The decor is nice. The 3 sections devision was cool. The mini museum- like section is different, but isn't awe striking.

    The drinks are pricey but good. I forgot the name of the drink, but my friend ordered this pretty pink martini and it was cutely decorated with a flower.

    10/04/11 | Link | Rating: 4.0
    260. Matthew M.
    Nice place, I would totally stay here again. It was close to my work and the decor was top notch.  Says 5 stars one some sites but I've never stayed at a 5 star hotel where I opened my own door into the lobby.

    I didn't try the restaurant, maybe next time.  As for the room, it was very nice, I was in a Premium King on the 7th floor. The bed was very comfortable and the room was nicely appointed.  I've seen a few reviews that complain about having to pay for the specialty products but I didn't really feel the need to use them unless I was really trying to pamper myself, shit I was just here for work.

    Two semi-cons about the room.  Most of the walls are "mirrored," so you could see reflections everywhere.  This may have been done to make the room appear bigger or it is simply a style thing. Could go either way there.  If I was staying here for a wedding or something where I was getting very intoxicated I could see how finding my bed might be hard in the room, haha. Also the bathrooms are very dark, so if you are trying to wash your face it can be difficult to see if you got everything off.

    That said, I would still stay here again.

    14/12/11 | Link | Rating: 4.0
    261. Jim P.
    Eh. For the price, location, service, atmosphere...just "eh."

    31/05/13 | Link | Rating: 3.0
    262. Anthony L.
    This hotel was all style no substance (oh hey, its in LA).

    My big beef with the SLS is that they charge 5-star prices for a 3-star experience. SLS neglects all the basic blocking and tackling of a real luxury hotel and focused on annoying designy superficial things.

    Examples:
    1) Truly bizarre showers that basically leak water everywhere in the bathroom.
    2) Lack of basic amenities (we had two rooms - one lacked handsoap, one lacked an iPod player).
    3) lame/misleading product placement - the rooms are stocked with things that are positioned to look "free" but in actuality are there to be sold - the bathroom had all kinds of toiletries that you had to pay for! so tacky.
    4) beds that were too short and not very comfortable. I am 6'2 and my feet were hanging off of it.
    5) Mirrors everywhere. more than one friend walked straight into one. It begins to feel like a circus.
    6) the bathrooms have sliding doors that open it completely up to the actual guest room. this is the stupidest trend i've seen in hotels - nobody wants to look in or out from the bathroom.  

    This isn't to say it was all bad:
    1) People watching, as others have noted, was great
    2) Bar drinks were good
    3) rooftop pool is cool and scene-y
    4) good location

    My rec: visit the place for a drink. don't stay here.

    01/11/11 | Link | Rating: 3.0
    263. Carisse C.
    So your experience at SLS will vary based on what you expect from a high-priced hotel in the Beverly Hills area. If you come in thinking that since you are paying a rather high price for hotel room and expect things like WiFi or printing out an itinerary from their Business Center, do think again. My stay here evoked a slew of mixed feelings. I found the interior stunning and a interesting mix of modern design with plush and cozy furnishing. The fireplaces with the bookcases surrounding were so lovely and I could have sat there long enough to garner the hateful stares of other folks in larger groups wanting to have a sit there. We stayed in a King Suite which was essentially a well decorated room full of mirrors and odd knick-knacks here and there, the kind that beg to be eaten or swallowed by little children, so they may have a great deal of an exciting time however I left the knick-knacks untouched. We ordered room service for breakfast which was fast and delicious, I had the bagels and lox, not sure what the eggs benedict was like but considering it was quickly devoured I can safely assume it was just as good. There was a bit of a mix up with the reservation initially, and although it was quickly resolved it was an inconvenience with no effort made on the part of the hotel to alleviate the inconvenience with perhaps a drink while waiting. Having stayed at many hotels the world over I have experienced my inconvenience being alleviated in all sorts of ways from room upgrades, free food, a free drink, and once an extra water bottle in the hotel. Over-all it is a lovely hotel, everything will cost you extra however and you should be prepared for that or else your hotel bill will be an unpleasant surprise.

    04/01/14 | Link | Rating: 3.0
    264. Alan W.
    Hip, Chic and happening is how I would describe SLS. I live in LA but we stay at the SLS to just "get away" once in a while.
    I feel like this is where you go to hang out with the Kardashians. The SLS bar is awesome. Pretentious, expensive but it's just a great LA bar for people watching.
    Rooms are ultra modern and very cool. Usually as Plat they upgrade you but you should just ask for it or make sure your plat concierge does it for you.
    Roof top pool is awesome but space is limited so get there early. Food at the roof top is just OK, you go there to eat the ambiance and people watching not really for the food. Make sure you go during the warmer months in LA (most months are warm) but aim for summers or Fall.
    Not much SPG recognition probably due to SLS.
    Restaurant Bazaar is pricey but very creative and definitely worth going once.
    Overall, all though I live in LA, great party getaway and defin. would stay here for business if I were in town for business.
    Location is pretty central to most things (beaches, downtown, valley etc.). It's in Beverly Hills walking distance to Beverly Center.

    29/05/13 | Link | Rating: 4.0
    265. Mallory M.
    I still have mixed feelings about this hotel. My stay was totally luxurious, but the amenities were somewhat strange. For example, the bathroom was basically part of the main room and you literally just slid glass panels to close it off. Not the most private setting, but still a gorgeous hotel with stunning decorations!

    26/04/13 | Link | Rating: 4.0
    266. Chris Y.
    I recently stayed at SLS for 4 nights and had a wonderful time.  The hotel does have that Hollywood stars only feel to it, but I found the staff to be very polite and not pretentious at all.  

    The room has a very dark feel to it, but a great Phillipe Starck modern design.  Things in the room were very well thought out.  The standard room had a nice large desk behind the bed and a small table near the sofa for breakfast and coffee.   What's awesome hotel is the room service.  The meals are cooked by the same great staff at the awesome Bazaar and Tres chefs downstairs.  It's expensive but so are the other area hotels and the food isn't as good.

    Valet:  It's pricey at $35 bucks a day, but the staff is very efficient and had my car waiting when I called down.  

    It may seem like a hotel just for Hollywood stars, but don't let that prevent you from giving SLS a chance.

    19/02/12 | Link | Rating: 5.0
    267. Dhaval P.
    Enjoyed my stay thoroughly. My buddies from Seattle were staying in town for the weekend, so they decided to do it up right.

    The whole boutique experience is growing on me. I am a fan of minimalism but the lobby with it's overwrought architecture has a certain odd allure to it. Props to Phillipe Starck.

    This hotel is catered to the pure narcissist, mirrors everywhere. It was as if I was at a circus carnival staring into an abyss of mirrors.  The rooftop pool was pretty chill. The Starwood Platinum Cabana allowed me to watch some football, drink my Duvel, and check out the view.

    21/09/10 | Link | Rating: 5.0
    268. Michael F.
    The hotel is very cool, and I love the decor.  However, it can be a little pretentious, but that's not at all surprising.  Its a great place to have cocktails and dessert

    28/05/13 | Link | Rating: 4.0
    269. Anna K.
    the epitome of the hollywood crowd
    choice place to go to impress your out-of-town friends
    when you want to show that, yes,
    the likes of d-list hollywood reality tv stars really do exist.
    stand prepared to wear your flashiest, body-banging outfit
    highest big girl heels, accessorized with gucci-clad arm candy
    and a layer of thick makeup bc all those mirrors and shiny things
    will reflect that superficiality still reigns here.

    02/02/12 | Link | Rating: 2.0
    270. Ron T.
    I'm a fan of things that shine.

    Glitzy.

    Regal yet relaxed.

    Well, that's for the aesthetics of the hotel, specially the bar and the musem-esque store.

    We went for some drinks and tapas in which was recommended by my cousin and a friend.

    While the prices are steep, the conceptual drinks are good but they may need to work on the serving size of their tapas.

    I know that Los Angeles must maintain the status quo of being a Barbie and Ken doll.

    Remembering the artificiality and superficiality of things... "Have you ever wondered if there was more to life, other than being really, really, ridiculously good looking? " -Derek Zoolander

    Don't get me wrong, the foie gras cotton candy is good that I could eat a dozen but the Japanese tacos could do some more work. Tasty but not enough to even chew because of the size.

    Yes, molecular gastronomy. We know the concept. I've already smile with oohs and aahs like a total A+ tourist. How about we size them delicious Japanese tacos just a wee bit more? I love the frozen Caipirinha! I love everything basically.

    27/04/11 | Link | Rating: 3.0
    271. Groise A.
    Pros:

    Hotel is very modern and nice.

    Cons:

    Impossible to sleep or take a nap on Saturdays between 2PM-6PM as the music from the roof-top pool is deafening. I was on the 2nd floor with closed doors and shades.

    It takes a long time to check in. Your room will not be ready regardless what time you check in.

    Computer use at business center is not free.  For the money they charge....

    Pool area is not large enough to accommodate all guests.  

    Bathroom doors do not provide real privacy.

    10/07/13 | Link | Rating: 3.0
    272. Carolyn P.
    I really think the key to having a good time is the people you're with...but a close second is location location location!!

    If you are looking for a true Beverly Hills experience, look no further than SLS Hotel.  100% glam -- this is the place to come decked out in the latest fashion trend.  The decor and people watching alone make it worth a trip.

    We had a big group at Bar Centro of Bazaar and only one waitress.  The poor girl was swamped with orders -- I understand she was probably flustered but the service was not what I would expect from a place like SLS.  Service was slow and she had a bit of an attitude.

    My party ordered a lot...a bit over the top and gluttonous but of all the goodies we tried, the following are what I consider "must orders":

    Cotton candy duck liver
    Duck liver sandwich
    Eggplant tempura
    Philly cheesesteak
    Liquid nitrogen caipirinha

    As for parking...I avoided valet given prior reviews on Yelp and found some street parking close by (though it was tough to find a spot!)

    25/06/12 | Link | Rating: 4.0
    273. love lv f.
    This hotel should be getting a higher rating, because the overall experience was nice.
    However, it's all about first impressions, and the one here was the worse.

    Then again, I should point out it may be the first two employees we came in contact with upon our arrival.  Christine at the registration desk should not be working in that position or have management give her training in hospitality. The gentleman who was getting drinks for those in the outdoor lobby should probably get the same training.

    Checking in on Friday at 5PM.. we were kindly greeted by valet and our bags were immediately loaded onto a cart by a bellman.
    We went in to the registration desk, and told Christine our name. She said that the room we requested was not available. At 5, how is this possible? She then found a room and said it was clean, it just need to be checked by housekeeping. Apparently it was the ONLY one available. We asked how long that would be and she said she "I'm not sure."  Did not even suggest and estimated wait.
    Even worse, no suggestion of what we could do. We were asked for our phone number and they would call us when the room was ready. Christine did not say one positive thing.

    Now that we had to wait, we then had to ask if our luggage could be kept at the bell desk, if not, it would be sitting in the elevator bank. So we decided to wait outside in the lobby and have a drink (not suggested by anyone in the hotel) Yes, doesn't take a genius to figure out how to occupy yourself, but as a hotel, you should want to keep your guests there to spend money.

    Now sitting in the lobby, we had a waiter pass us not once and make no eye contact but twice. Really? You're missing an opportunity to make at least $75 or more a round. The ladies next to us, who had been waiting for their room for several hours, told the waiter we would like drinks. He then apologized saying he thought we had already been helped. Surprised because there were no drinks in front of us and he never may eye contact with us. We ended up ordering a round of drinks, and yes, I was right about the tab. To think, they could have made at least twice that amount or more the time we were there.

    An hour later, I walked back into the hotel to the registration desk and was now greeted by a friendly smiling Aaron. Christine was next to him. He asked how my day was going, I said it would be better if we could get into our room, since we had a dinner reservation in a little over an hour. Aaron checked and yes, there was a different room then the one we were waiting on ready to go.
    (So was anyone going to call to let us know??????)

    Got to the room, with A.C. the Bell Captain, who was exceptional in explaining all the amenities at the hotel, and even grabbed us some fresh ice.
    The room was very nice. Very modern and contemporary. The bathroom was interesting with all of its mirrors and unique shower and tub.

    On your floor there are no signs to indicate where you are, or where the elevator is, but after a couple of trips around, you figure it out.

    Housekeeping was great, and a majority of the staff were very friendly in giving us suggestions, directions and hailing cabs.
    I would suggest staying here, but I do hope that management provides training, because in the hotel business its about the guest experience.
    Without hospitality and promoting your hotel you're setting yourself up for no return,

    30/04/12 | Link | Rating: 2.0
    274. Melissa B.
    The SLS is way over the top.

    Roof pool and sculpture garden. Very unique decor and a bed that I could not get out of. Seriously. I slept so soundly that I didnt move and woke up in a semi frozen state. Maybe it was all the sun and mojitos...hmm

    29/12/10 | Link | Rating: 5.0
    275. Jeanne M.
    This is a review for the bar. As a Los Angelista, I have no reason to stay at the hotel.

    Driving through the city with our prior destination being closed, I found myself with some friends at the SLS bar.  What a decision that was.

    We walked into an LA scene. It took eons to get a drink at the bar, and luckily enough the drinks were tasty albeit predictably overpriced.  I got a caipirinha, the man next to me ordered a drink that was served in an orb with an orchid to give you some perspective.

    Lots of plastic surgery, money, and a bit of debauchery littered the hotel bar as well as some peculiar art fixtures.  The art and decor was actually pretty interesting and something you would want to see, that is, of course if you can handle the clientèle. And I quote: "Did you eat? Cause I ate at 3pm and I am SO stuffed." Said one drunk girl to another in the bathroom. Time being 2am.  People were stumbling out of this place left and right in some of the most unsightly outfits.

    Go here if you want to see a show, but be prepared to spend some money, wait for drinks, and feel like you're on another planet.

    12/09/10 | Link | Rating: 3.0
    276. Leviticus W.
    I have been waiting to write this review for months.  Had I started drafting it any earlier it would have been a 7-page letter chronologically ripping this place to shreds from the moment I checked in until days after I checked out.  Mind you, I was only here for 1 night.

    My company had a departmental retreat in LA.  It's not based here so the visitors were excited to stay in Beverly Hills, my backyard.  I had never been to the SLS but heard lot's of great things about it from friends so was excited to test see what it had to offer.  

    Upon checking in, our rooms were supposed to be paid for by one of the members of our group.  The front desk asked for a card and ensured that it would only be charged for incidentals because the rate we had required prepayment.  Remember this for later.

    After checking in and heading up to the room, you start to notice this place is a labyrinth of mirrored surfaces.  I'm not passing judgement on the design, it was chic, trendy and encapsulated all the things the SLS strove to be.  The room was no exception.

    Everything was mirrored.

    The walls, doors, bed, dresser, shower...  There was even a mirror directly across from the loo so as you relieve yourself you get an intimate look at the face your potty-training parents had to see all those years ago.  There was even a mirrored tea tray on a chaise when you walk in with a cute note on it "Complimentary 8 balls are located in the safe."  Not really, but they might as well have said that because why else would a hotel room have an empty mirrored tea tray on display...

    Anyway, room critique aside you definitely feel that you've "made it" in this room.  Not sure exactly where you made it to, but somewhere.  Maybe to Midas's strung-out cousin's house who turns everything he touches into a blow-friendly paradise.

    Our coworkers were all on different flights so they started trickling in one-by-one.  We met in the lounge area by the bar and grabbed a cozy couch next to the fireplace.  Our server was, for lack of better words, a self-absorbed pompous asshole.  

    A number of snide comments were made, here is the one that really stuck out.  I ordered green tea, it came out practically boiling, burning my lips as I drank. No big deal, I would have bitched if it was too cold, so I waited to let it cool down.  I asked him for a glass of water as common as anyone would "May I have a glass of water?"  His response "Did you say 'may I have a glass of water PLEASE?'"

    The catty emphasis on the please made it obvious this guy had a sequoia sized stick up his ass.  My mental response was a tad more crass than my actual one of 'sure.'  Not sure that all their servers are this snooty but this one undoubtedly overstepped his boundaries would have received a verbal neutering from yours truly had the head of marketing not been sitting next to me.  Choosy battles.

    The rest of our retreat went decently.  Not sure what kind of schedule they keep their conference room staff on but you NEVER remove the food from a room of people stuck there for 8 hours unless it's poisoned or has begun the decomposing process unless you want to be skewered and served as 2nd lunch.

    Then there was the checkout process.  The morning of retreat Day 2 I brought my suitcase down to be put in my car as we had a full day of meetings that ran past the checkout time.  I was assured that the suitcase would be placed in my car (they asked for the make, model, color) and I went on with my day.  At about 5:30pm we finish up with our meetings and everyone is heading out.  My car is brought around, I get in, almost drive off, then thought I should check to see if my bag is in here.

    Look in the backseat, nope.  Look in the trunk, nope,  Look in the front seat, nope.  Repeat.

    Blood starts to boil and I let the valet attendant know that my bag is missing.  They've since changed staff so the valet manager scrambles to phone the people who were there in the morning.  No one knows what happened to my bag.

    Needless to say, I was livid.  Appalled by the incompetence of a 5-star hotel staff, irritated that I may never see those items again, and upset that some of those items were one-of-a-kind purchased overseas.  Not exactly replaceable from the local Macy's.

    Long story short, they found the bag the next day thanks to an observant guest who noticed a random bag in their car.  For compensation the manager offered me a few drinks at the Bazaar, something I never plan on taking him up on.

    I thought this was the end of my woes with the SLS.  I was horribly mistaken.  A few days later I'm checking my bank account and see a charge for a few hundred from the hotel.  Rather shocking given that the front desk said the room was prepaid and I'd only be charged for incidentals.  Turns out there was (clearly) some miscommunication between the staff and the person booking the rooms.  Not sure how a room can show up as being prepaid but wasn't.  

    Just the icing on the shit-cake fresh from their oven.

    27/11/11 | Link | Rating: 1.0
    277. Lily P.
    Sexiest hotel I have even been in. The service was great and they got us the drinks, nuts, water, fruit, olives right when we got there. The manager welcomed us in, we got late checkout, the guys lounging around were hot.....The room was a bit of a walk but worth it once we got there with the huge bathroom, great ammenties, fun magizine and huge porch. There were mirros on every wall and everywhere in the bathroom with sliding doors. They had tons of cups, extra pillows, and etc. Great hotel I would stay at again in a heart beat. parking was $30 which sorta sucked but oh well..

    06/02/12 | Link | Rating: 5.0
    278. Jeremy S.
    I've stayed in a bunch of hotels in LA and I think I have a new fav. The decor is sexy, but less ridiculous than some of the Morgan Hotel Group properties (like the Clift in SF)... cool art, interesting furnishings, you know the drill. The pool sits on a roof top (though there isn't really a view) and has two areas: one for toe dipping (it's only a few inches deep) and one for body dipping. Service at the pool was mediocre, but hotel service overall was good. Room prices are definitely high for the area, but you're in Beverly Hills at a trendy hotel, what do you expect?!?

    My room (a large king) was dope. There was a hidden flat screen TV behind a mirrored wall and a partition that could be opened or closed between the bathroom and the bathroom, interesting... I did have a problem with the iPod stereo. I couldn't get it to work with my iPhone and even if it did work I verified with the front desk it won't charge your phone.

    So while there were a couple bumps here and there, I'd definitely stay at the SLS again... it's damn fine.

    Disclosure: This hotel is currently a Yelp advertiser and I work at Yelp.

    06/06/10 | Link | Rating: 5.0
    279. Ron F.
    Cool, hip, great decor and ambience.  A mini museum, confectionery, and interesting food.  Definitely a nice "date" place.  And hopefully your date is worth it since it ain't cheap.  
    The people are great and if you do have a some money to burn the rooms are great also.

    11/04/12 | Link | Rating: 4.0
    280. Mary G.
    This place is the most fanciest and elegant looking hotel I have seen at LA. It's so fancy and classy! Must go to the Bazaar to try out some food. Also please take lots of photos since their decor is unbelievably amazing!

    27/03/13 | Link | Rating: 5.0
    281. Karla W.
    The SLS hotel is in a class of its own even in Beverly hills. Sure most of the hotels around the area are luxurious and plush but the SLS hotel took luxury to an entire new level adding a very modern element. I loves the mirrors hiding the TV which enlarged the room, and the rainforest showers were and experience all on their own. You do have to pay for parking like every hotel in the area so  wasn't a huge surprise. My only reason for giving 4/5 stars was the fact that you have to pay $14.99 for wireless Internet per 24 hours. You would think that when paying $450 a night this would be included, but I guess no place is perfect. I would definitely stay here again.

    16/06/12 | Link | Rating: 4.0
    282. Chris O.
    Very fancy ass place with somewhat of an odd lobby/restaurant (I don't like couches that face away from the room) but overall very clean with a great staff.

    02/07/12 | Link | Rating: 4.0
    283. Arpi G.
    The only why I didn't give the bar at the SLS hotel 5 stars is because of the prices for the drinks. Although, there's no cover to get in and no line drama like other clubs/bars you might have to mortgage your house if you want to spend a night at the SLS bar with some friends. I did love the ambiance and its beautifully decorated, staff is really nice and of course the girls bathroom is so amazing I wanted to move into it! Be prepared to pay an arm & leg for valet too!

    13/07/12 | Link | Rating: 4.0
    284. E E.
    *3.5*
    Mirrors mirrors everywhere!!
    I kept running into the wall/mirror because early in the morning, you can't differentiate between wall and mirrors.  The rooms are super modern, a bit too futuristic for my tastes, where the TV is encased in mirrored wall while stark white chairs and orange lounge chaise decorate the room.  
    I love the rooftop pool, but be sure to get there early to secure lounge chairs.  The drinks are a bit overpriced at $18/drink in small plastic cups but I guess you can get away with anything in BH.
    The service is impeccable, and they offer complimentary private car service (Audi A6 or BMW 5 Series) allowing hassle-free local travel.

    01/05/12 | Link | Rating: 3.0
    285. Krissy R.
    Love the ambiance but the rooms were small and not impressive.

    29/08/13 | Link | Rating: 3.0
    286. Jeannie K.
    Bar review only.  So Bar Centro, here we go.

    DECOR/AMBIENCE:
    Eclectic collection of furniture and decor.  Almost art deco-ey but not quite.  It's different.  The crowd is funny.. or funnily dressed.  Give them the benefit of the doubt that what they're wearing is ridiculously expensive and not just ridiculous.

    DRINKS:
    Jale Berry and Liquid Nitrogen Caipirinha.

    Jale Berry: refreshing with a kick (blackberries and jalepeno) in gin and cointreau.  Refreshing and with some heat at the same time.

    LNC: Best, and I mean the best, texture ever. I can't even describe it. It's soft like gelato but is icy like a very, very fine granita. Slushy almost but gelato-soft?

    PRICE:
    Outrageous.  $20 for the LNC.  But worth once in a lifetime or once a year (mine was a birthday drink).  

    But with valet and tip, two drinks cost two people as much for a regular dinner.  Unless your wallet's as fat as an elephant, this is a special events place.

    11/12/10 | Link | Rating: 4.0
    287. Jon B.
    Let me preface this by saying that I am not the SLS's target consumer (I was there on business).  When we showed up many of the patrons wandering around were slightly sloshed Jersey Shore types enjoying the beats at the afternoon pool party.  By the time we were clearing out a few days later the hotel was filling with scruffy hipsters in trucker hats cocked in various directions. (I wasn't aware that hipsters still wore trucker hats but like I said, what do I know? I don't even have gauges in my lobes so I'm definitely not the target demo here.  I didn't even know that waxed handlebar mustaches existed outside of barbershop quartets... now I do.)

    But if this is your crowd, the hotel was great.  The staff was very helpful and I thought the food was mostly excellent.  The decor is sorta uber-modern in the rooms and quirky in the public areas (many similarities to Hotel ZaZa in Houston but this one goes to 11). Party on, dudes!

    11/04/13 | Link | Rating: 4.0
    288. Clement H.
    I came here last nite again and for the first time have diner at the restaurant . Well before that I went to the bar with my baby and we sat down to have a nice drink. I got my floating Mojito and he got his glass of pinot. Then we have been directed to our confortable talbe.
    We sat down and had for starter a nice candy foie gras.. Wonderful.

    We had a nice Ham sampler plate, with a typical paella dishe, and he had the Nitrogene Scalop.The overall of the service was great and a very attentif waitress.

    I like the ambiance and the decor of the restaurant, will recommend this place higly to those who are adventurous and wishes to try something new.

    Nevertheless, I still like the bathroom they have and a must to have at my place if I can ever afford this type of bathroom someday..Hahaha.

    I can only emphasize on the trendiness of this place and you'll never know where the reception of the hotel is located. Go and try to figure out where the reception is...

    08/12/08 | Link | Rating: 5.0
    289. Mortimera M.
    My husband is a frequent guest at Starwood hotels, and since we had been wanting to eat at one of Jose Andres' restaurants (and he has a restaurant at the hotel), we decided to turn in some of his points and stay in L.A. for the night.

    The staff was friendly and helpful, although we did have a little bit of a problem with checking in.  We did check in earlier than 3 P.M., and they said our room wasn't ready yet, but they'd give us a call as soon as it was.  Well, 3:30 came along, and we still didn't have a phone call from them telling us the room was ready.  As far as I was concerned, it should have been ready at 3, since that is the time check in is for.  Anyway, the staff was helpful in getting the problem resolved, and moved us to another room.

    The rooftop pool and bar was large and well staffed.  Again, the staff was friendly and helpful.  There were a lot of people trying to enjoy the space though.  We didn't use the pool or any of the lounge space since it was so crowded.  It may have been just because it was summer and everyone was out using the pool, but it seemed quite crowded.  Also, they don't have a jacuzzi.

    The rooms were nice and decorated in a very modern way.  There were lots of mirrors, and fun lounging spaces in our room.  The one thing we did not like about the room was the shower.  They did not have adjustable shower heads, and the spray came out way too hard.  It made for a very uncomfortable shower.  Also, our room didn't have a bathtub, so we didn't have the option of avoiding the uncomfortable shower spray.  

    While I didn't make it to the fitness room to use it, I did check it out.  It appeared to be neat and clean, with plenty of equipment to use.  

    The location was good, and you were within walking distance of several good places to eat.  Also, the Beverly Center shopping mall is a short block away.  If you are going to be spending a couple of days in L.A., this hotel was nice and conveniently located.

    16/07/12 | Link | Rating: 3.0
    290. Bobby B.
    35$ for a House champagne?  It's a good place do dine but the lounge scene turns into a little weird club scene with not classy people........ Go to dinning area and go somewhere else and get a few drinks after..... Prices are little to high here.....

    03/07/13 | Link | Rating: 3.0
    291. Lev P.
    We stayed here a few weeks back.  The rooms are decent size.  We had access to our own little patio area.  We were here to party and party we got.  After coming back to our room and getting ready to go to bed the fire alarm went off.  We went downstairs and told it was all OK and to go back to the room.  45 minutes later another fire alarm.  All in all not a very good experience.  The staff is very friendly but we would have appreciated some sort of acknowledgment in the morning that they screwed up.  We got nothing.

    The rooms are good sized and have a decent shower and bath.  The TV is behind glass and looks pretty decent.  Rooms are very modern.  Staff was friendly at check in.

    23/07/12 | Link | Rating: 2.0
    292. George K.
    As an Ambassadorial to a guest there at the Hotel, I was absolutely blown away by the audacity and conduct of "so called," trained staff???
    Alas I arrive via van with gift basket in hand awaiting further instruction from valet guy who assures me that I am in good hands, gives me my valet claim ticket, and directs me to an awaiting conglomerate if uppity folks walking around as if the only thing important an amount of profiteering they can ponder, or squander it seems.
    Outright.. I hand over the keys, receive my claim ticket with some numbers on it, and proceed to Hotel Lobby where there is drinks galore, more beautiful women than Barcelona, and an hire of austerity among the fair weathered folks.
    I proceed to the Hotel Lobby where I am greeted by the Lobby Receptiveness. I ask direction to room number such and such, and am told that hotel guest must accompany me up to the upper extremities, and of course, I have no problem with this.
    No less than two minutes into my wait I hear a loud buzzing and alarming sound coming from speakers around me. There were security guards scampering in all directions with walkie-talkies in hand trying to figure out where this disturbance occurred.
    Needless to say, my stay was short and had to leave right away.
    Walked over to the valet booth, handed my ticket over to the guy, he took off to retrieve my van, and is taking longer than usual. At some point he returns, looks at me and said, "There seems to be a problem with your vehicle, it is stuck in the bottom of our parking structure and we can't get it out..!" At this point I'm like "you have to kidding me!" Emphasis Added. Well then, mind reeling.. can I take a look at it?" Let me see was the attendants response.

    14/02/13 | Link | Rating: 1.0
    293. Roberto V.
    I left my credit card at the bar, I called security and they assured me they would call me as soon as they found it, That never happened.
    I had to call  security again, they showed contempt and arrogance.
    Very bad service!!! I will never go back.

    26/03/13 | Link | Rating: 1.0
    294. Ben C.
    After much fanfare the hotel management did agree to apply the unused $100 spa credit to the excessive $270 honor bar cosmetics charge. Still an overall negative experience. SLS is like the gorgeous girl who ultimately  disappoints in the sack.

    28/03/13 | Link | Rating: 1.0
    295. Lauren D.
    Worst experience to have a special day at in LA. If you want a memorable, classy
    amazing customer service you might as well spend the money at four seasons.
    I wish I could give zero stars. BE AWARE OF HAVING YOUR WEDDING HERE!
    they had the worst accomidations, no one knew what was going on, total lack of communication. if you chose this poor quality, shame of a place have an outside wedding planner to handle all the STRESS the SLS will put you in on your wedding weekend. They threatened not allowing our wedding because they thought they were not paid, even though it already handled and they mistook us for another party. THIS PLACE IS A JOKE! TOTAL STRESS and made the bride and mother of the bride cry for no reason! DO not have any memorable event held here because you will be truly disppointed!

    31/03/13 | Link | Rating: 1.0
    296. Michael B.
    Always here as VIP so as far as that goes flawless lots of money here lots of high profile guests! Gold diggas, playas & hustlas this is where you come up (but remember they're sharks!)

    25/06/13 | Link | Rating: 3.0
    297. Mark R.
    I LOVE TO TRAVEL. In fact, I am PLATINUM hotel guest which means I spent over 75 nights per year traveling around the globe.

    I love beautiful places, things, art, music, people AND HOTELS. I mean I REALLY love nice hotels.  I love great service and food and I dont mind spending a thousand dollars on a room or $29.00 for  2 cups of herb tea - if the atmosphere and service are in line with that pricing.   But I DO mind . . .  and I dont like crap service, inattentive servers, and especially hotels that position themselves as premium and dont have a clue  what it REALLY means. Just B.S slogans and headlines

    Reminds me of a person who is not passionate about music  but  tries to play anyway because it pays well. - It Shows.  This lack of authenticity is a Crime against Luxury, Style and Service

    At this hotel behind the concierge desk is a plaque with multiple sayings as to what "SLS" means ( it is suppose to stand for Style Luxury, Service )  and it says things like sip liquor slow and dozens of other fun things.  My vote is Severely Lacking  Skills.

    WHAT A WASTE of good money

    As usual Management is free to contact me through Yelp for deeper details that could act as a starting point to rectify this Still Lacking Service ( SLS )

    Regards

    21/03/13 | Link | Rating: 1.0
    298. Eric E.
    Worst experience ever and worst service. I went there awhile back and the valet parking entrance was just crazy so I decided to self park. I tried to look for someone to pay, there was no one. I went to the bar and it was so crowded I could not move so I asked the hotel employees regarding the parking and who I have to pay and they had no idea. All that took 15 minutes and when I went down to the parking I was approached by bunch of bouncer looking guys acting hard and telling me how I can't self park when there were no signs anywhere. Basically, this place can qualify for only one star at most.

    05/04/13 | Link | Rating: 1.0
    299. Caroline Q.
    If you're into over-the-top, senseless design and overpriced everything, this is a great hotel.

    You can't turn around without being charged for something. Internet, water, even the bath products in the bathroom come with a price list ($40 for a small bottle of the face wash.)

    The staff here is fake and poorly trained. They kiss butt when you check in or ask for something, but when it comes time to DO IT, they fall short. I waited 45 minutes for a bell hop and had to call 3 times. Just one example of many.

    Room service here is the WORST and so overpriced I couldn't believe it. $18 for gazpacho! $22 for a ham & cheese sandwich? $9 for tea?! I was floored. The worst part is, because I was stuck in the hotel for an event, I had to order the room service for my group - 6 lunches of salads or sandwiches were $200. It took forever, and every single person said their meal was poor. Un-fresh produce, fatty chicken, small portions. Due to my exhaustion from the day and the crappy location of the hotel for any other food options, I caved and ordered again for dinner. Totally ordinary, very expensive. Two sucky, overpriced meals in one day.

    The hotel is going for a whimsical modern lodge chic, but lacks any real charm. It doesn't achieve the simple cool factor that makes truly modern hotels feel swanky, but it's over the top design approach leaves me feel overwhelmed and confused. It's high design that missed the point.

    SLS is the ultimate Beverly Hills scene for people with an inflated sense of self importance and no qualms about wasting money on a poorly valued hotel experience.

    06/03/12 | Link | Rating: 1.0
    300. Courtney C.
    Wish I could give zero stars!  My sister had her wedding ruined here this past weekend.  The wedding coordinator left town 2 days before the wedding and left no guidance to the staff that was suppose to replace her.  No communication, multiple mistakes.  Threats to cancel the wedding the day of the wedding made to the bride after giving her the wrong bill to pay.  Complete insanity for 3 days straight.  Beware.

    01/04/13 | Link | Rating: 1.0
    301. Carol L.
    I attended a private event held in the Garden Room and Terrace at the SLS.  I loved the furniture -- sleek wooden chairs and benches outside and luxurious white sofas inside.  The space is gorgeous and spacious.  I liked that you can enter the Terrace directly through a private entrance by the valet area.  This event was catered with light bites and all of it was very high quality from the cheese selection to the charcuterie to the dried apricots dusted with cinnamon.  The staff were very professional.  I don't imagine that this place comes too cheap...but what a venue!

    22/03/11 | Link | Rating: 4.0
    302. Mike T.
    I am reviewing this as a meeting planner and not as someone who actually stayed in the hotel.  I have to admit that I was disappointed with the experience.  I was there with Warner Bros for an offsite meeting.  The function rooms were clean, the help was good and everything was set up correctly.  However, at the end of the first day, one of the valets crashed my car into a taxi right in front of me.  I got referred to the risk department of the parking company and to apologize, a manager offered to pay for my parking.  Nobody from the hotel stepped up to make things right for the customer.  For the next week, the running joke at work was about how I was constantly trying to reach their insurance department and trying to deal with the damage.  For a boutique hotel like this, I expect them to put their customers first.  If someone from a major company gets blown off, I can't help but wonder how the regular customers get treated when things go wrong.

    05/26: Quick update.  It looks like the E-mail they have been giving us within Yelp to contact them directly to give our feedback doesn't work.  I'll lower this to a one star and raise it to two when they actually fix this E-mail account and respond.

    02/05/13 | Link | Rating: 1.0
    303. Eric S.
    We were very disappointed by the service. We checked in at 9:30 pm and one of our rooms was not ready  it took 30 minutes to prepare with no explanation or apology. Our American express fine hotels amenities were not explained to us. Stay at the four seasons if you want to be treated well.

    22/06/13 | Link | Rating: 2.0
    304. Elissa M.
    sexy.lavish.surreal...
    loved everything from the aesthetically pleasing decor to the professional yet friendly staff.. our room was set up with champagne and cake, a great start to a celebratory weekend! downstairs -small plates with strong yet pleasant cocktails, are perfect to talk over with your girl friends and catch up! ..brunch buffet with a mimosa in the morning before checking out is a must - quick and light. overall, highly recommended.

    16/09/13 | Link | Rating: 5.0
    305. Abdullah A.
    I stayed here during June 2012 for 3 nights.  The location was great, but it was really hard getting in and out of the hotel from the main street.  When I arrived to Los Angeles, I had jut gotten off a 16 hour flight from Dubai and it was still around 8am in Los Angeles and check-in wasn't till 3pm, so I went to the hotel to see if they could accommodate me earlier. They were very friendly and told me they had a room available.

    I didn't like the lobby, it was too dark and too crammed for my taste.

    The room was sub-standard. I liked all the mirrors but still felt clausterfobic in the room because of the terrible lighting and the horrendous view.  Then there was the bathroom which had a tub where it looked like it was designed as a walk-in shower initially, so every time you turned on the water, everything around the tub flooded.

    Then there was the overcrowded pool which we couldn't really use, but that's just because it was way too small... Although it did look like it could have been lots of fun.  

    I don't think I'll be coming back here.

    12/07/12 | Link | Rating: 3.0
    306. Z. K.
    The bar in the main lobby has a nice ambience.

    Drinks are OK.

    There is valet parking which is pretty comfortable.

    30/12/12 | Link | Rating: 4.0
    307. Ben M.
    Nice place!

    08/09/13 | Link | Rating: 5.0
    308. Toni K.
    Good and large ballroom for any type of hi end event! Loading area is at ground level and have easy access to the ballroom for deliveries and set up

    12/08/13 | Link | Rating: 5.0
    309. Daniel Z.
    Starwood platinum member traveling to LA for business and wanted to stay at the fabled SLS. I loved the W westwood so I thought I'd give the SLS a spin. I'm not super trendy kinda of guy, so take this with a grain of salt, but the SLS is kinda too fashionable for me. Everything is modern, sleek, and sexy, but not really functional.

    Room: Mirror mirror on the wall, why are there mirrors on every on wall. From a space perspective, the room is pretty poorly designed. Bed is in the middle of the room and takes up most of the space in the room. The mirrors are kinda cool at first, but then you're basically staring at yourself the rest of the night. Also, when your desk is reflective its tough to use a mouse. Coolest part of the room is the fact that the TV is built into one of the mirrors.

    Bathroom, the sink faucet is one of those waterfall fountains, which means the water pressure is kinda poor, but the shower was sweet.

    Gym: Lots of new fancy equipment, but no bench press machine, no way to do pull ups/chin ups, or a weight cage. Most Sheraton's I've stayed at have had a more functional gym without the glitz.

    13/08/12 | Link | Rating: 2.0
    310. Donnie L.
    In Real Estate - it's all bout location - and the location here is great!!  Very friendly staff, although I must say that they were not very informed.  Appeared that they could use a little more training from management.  We got contradictory information form the staff the entire weekend.

    Just one example because I don't want to be up all night writing this.  As a Platinum SPG member I called the front desk and asked if they had an executive   lounge where they served appetizers in the evening.  I was told that they did and it was on the 2nd floor.  However after looking all over for it, I asked a staff member that happened to be walking around in the area, and he said they had no such animal.  Go figure.  

    Other than that, the rooms are very nice.  Great amenities.  The bellhops and valet personnel were very friendly and efficient.  The pool area is upscale, and it is just a very trendy, classy and enjoyable place to be....

    Just think the staff needs to be on the same page.....................

    03/11/11 | Link | Rating: 4.0
    311. Kriss H.
    great

    01/05/13 | Link | Rating: 5.0
    312. Bernd A.
    I have been at the SLS hotel one year ago and i like the Hotel but i like more the bazaar which is pretty cool,they have really really cool drinks and they have lots of nice ladies:)
    The rooms at the SLS are pretty cool,they are a bit dark and if you don t see really well, i am  m not sure if its the right hotel. The service was great too!

    12/05/13 | Link | Rating: 5.0
    313. Burgess N.
    I wanted to love this place.  I am a gold starwood member and love SPG properties.  This place simply tried to hard to be very trendy with a noir vibe.  I felt like I was burdening the front desk attendant when I arrived.  

    Pros:

    1. Room was spacious and very chic.
    2. I was in LA for a buddy of mines birthday party, he was staying at the Andaz, SLS gave me a free ride in a  Lincoln Town car to his hotel. That was nice.
    3. Location.

    Cons:

    1. Price of the room.
    2. Breakfast buffet ($30) had all cold items, and the selection was not a "$30" selection...so I stole the pen after I paid my bill.
    3. Lack of attention from the staff.

    If you're looking to spend 400-500/night to stay at a hotel in Los Angeles, I would look elsewhere.  This one was a little too cool, even for itself.

    14/07/12 | Link | Rating: 2.0
    314. Sue G.
    SLS
    Drinks are pretty good.
    Good Pinot, by the glass.
    Food is amazing.
    Lounge = delicious tapas!
    -the entire menu (which I pretty much have tried half)
    Is absolutely delicious. Top Chef status.
    You must try at least one
    Desserts: Coconut / & Mousse Cake
    (Both of them light, diff, & delicious!)

    I gave it 4 stars bc service is never 100% due to a full house.

    11/03/12 | Link | Rating: 4.0
    315. Jordan H.
    Amazing hotel with great service and chic rooms that'll blow you away!

    21/09/13 | Link | Rating: 5.0
    316. Angela D.
    Came here for a networking event held at the Garden Terrace. it was a beautiful night in LA and mingled with entrepreneurs and the like of the typical LA business scene.

    I really enjoyed the food spread that was provided. They had a lot of menu items from The Bazaar which I was thrilled about (Read my review on Jose Andres' DC restaurant - America Eats). Highlights included the Cotton Candy Fois Gras (Fois gras covered in ground corn nuts finished with lavender scented cotton candy), Chicken croquettes (A creamy chicken filled fried piece of goodness), Seafood paella, and the Jicama Guacamole (Razor thin jicama slices filled with fresh guac). I couldn't help but stuff myself and also have a few glasses of champagne as well.

    The after party was at the hotel bar- it had a great ambiance. The dessert bar area was pretty darn amazing.

    Overall, a good place to have an event. I enjoyed the ambiance but more importantly the food and drink :)

    FYI- $14 for valet.

    02/10/11 | Link | Rating: 4.0
    317. Angela A.
    Whether you are visiting Los Angeles, going to the theater or just wanting to party in the city and need a place to stay THIS IS IT.  This place is soooooo sexy it's impossible to explain.  They have this crazy mismatched decor that probably cost millions to create but looks like it was just thrown together.  Every inch of this hotel says hang out.  The lobby is just as modern and put together as each room is.  It's the kind of place you want to photograph extensively and then go home and try to recreate it.

    The staff is awesome.  We LOVE hanging out in the lobby at the bar and people watching.  There is always a celebrity or two hanging out there.  For you Entourage fans, you WILL recognize this bar area the moment you walk in.

    Yes it is a pricey hotel, but go ahead and splurge for a night or two.  Or just show up and have a drink and dinner.

    08/09/11 | Link | Rating: 5.0
    318. Tricia A.
    The Altitude Pool @ SLS Hotel in BH was spectacular.  We were looking for a "pool party" atmosphere sans the fist pumping and insanity that it comes with (although I do crave that from time to time).  With that said, I reached out to Alec Stuart from SBE, Best Marketing Manager EVER, and with just 1 phone call, he set up a cabana , and my guest were able to walk in without incident.  The only issue was that the service was slow in the beginning.   After making one call, the servers were SUPERB!  Thank you for a great experience.

    18/09/13 | Link | Rating: 5.0
    319. Kat T.
    Can't believe that I have not written a review for this place yet. I've been here so many times... even stayed over night in the rooms!

    Came here about a week ago to meet some friends for drinks. Let me just say... expensive! Drinks are pretty outrageously expensive... They range from $15-20 per drink! They are very good however. Try the magic mojito. A little on the sweet side since it has cotton candy in it! And also, they are very much into nitrogen in drinks. You'll know when you see the drinks with the "fog" around it. Quite intersting, ingenious, and cool. But again, costs a pretty penny... and some.

    The scene is your typical "LA" scene. If you can find street parking where you will NOT get a ticket, consider yourself lucky. Parking tickets here are NOT cheap either.

    Hotel rooms are really nice. Very posh and chic. It is very similar to the W Hotels but nicer! It's part of the SPG luxury collection so if you can use points... do it! It again, might be very costly.

    03/02/13 | Link | Rating: 4.0
    320. jackie a.
    Came here to celebrate my cousins birthday and we had an amazing time! We loved the room, it was amazing!!! At the bar I had a cucumber martini and it was sooo good! Refreshing and sweet at the same time! I can't wait to go back and check out the roof top pool

    11/04/14 | Link | Rating: 5.0
    321. Ravi M.
    The Ultimate Gin and Tonic went from $18 to $20...still well worth it.

    02/10/12 | Link | Rating: 5.0
    322. Alice C.
    We came here for the spa and afternoon tea.  

    SPA - treatments are good but amenties are awful!!  one of my friends came for the body massage and wanted to wash her face beforehead.  There was no face wash in the waiting room so we asked - the guy comes back with makeup remover face pads and tells us it's $25ish for the container! REALLY??!!  The waiting room also had wet towels and NO towels in the room.  The decor of the rooms were in white (e.g. white couches) so when I see this, I expect immaculately wiped down and clean white couches. Not the case here.  Overall, Burke Williams does a much better job.

    Afternoon Tea - nice, fun, small menu items.  nothing that stands out as delicious and filling.  Go for the LA glam lifestyle - we saw that one guy from American Pie!

    08/12/11 | Link | Rating: 3.0
    323. TJ U.
    Probably would not choose this hotel again. Great lobby but rooms are just ok and it wants to be a trendy place.  If your a Starwood hotel fan this would be the last one I'd pick. Overpriced for what quality you get. I can see this hotel closing after 2 more years.

    09/11/13 | Link | Rating: 2.0
    324. Jon W.
    From beginning to end our stay was Enchanting. Upon arrival, the valet service was immediate and cordial. Alex was on top of his game and right away made us feel at home with a balance of humor and attentiveness. After Alex greeted us we were directed to the lobby. Upon entering the hotel you walk through a captivating outside living room accentuated with couches, over-sized chairs and a fireplace. Every detail is luxurious and modern. Through the lobby doors and straight ahead is Tres, to the left are the concierge and front desk.

    Andrea at the front desk was impressive. She greeted us immediately. Since we were getting an upgrade our room wouldn't be ready for an hour. Andrea coordinated our room upgrade with our Ceil Spa retreat and gave us an overview of the amenities throughout the property. Andrea was great.

    We were told our room was ready at the Spa after our services were performed and we made our way to our fifth floor suite. Reading the other reviews would make it seem like this is not a family friendly hotel. On the contrary, we met quite a few families with children throughout the hotel, including the family playing on the pool table in the elevator lobby on the Spa floor as well as the Father and son sunbathing near the roof top pool. Every floor has a pool table in the elevator lobby, ours was not being used. The room was immaculate. My wife and I have stayed in many hotels and we've come up with a little routine where we check the sheets, the bathroom, the drawers, and so on to make sure every thing is clean, it passed our test.

    The aesthetics of the room are very pleasing. As described in other reviews SLS Beverly Hills is very chic, very modern, and luxurious property. Just our cup of tea. The door bell then rang three times over the next hour with several of the staff. First, our bags came approximately 15 mins after we made it into the room, which included a call to confirm we were ready to receive the bags. Second, my wife left a pair of heels in the car, we requested the valet bring to our room, 15 minutes later voila. Lastly, we get a ring at the door, low and behold we receive a complimentary bottle of champagne, not the cheap stuff either. The staffer opened the bottle and poured us two glasses for a toast. The champagne was accompanied by a hand written note from Sarah Scwartz, the Guest Relations Manager. Thanks Sarah, it was unforgettable.

    We spent about two hours in the room before we headed out for the night without any complaints. Sleep that night was quite! We've stayed at so many hotels where we were awakened by party go-ers or loud neighbors. We party too, but when we're laying down in our room we want sleep. And we did. Checkout was seamless.

    Reading the reviews here made me think twice about booking. After going through the hotels' reviews elsewhere I made my decision to keep my reservation and I couldn't have been happier.  Highly recommend for enchanting or relaxing stays away from home.

    02/12/12 | Link | Rating: 5.0
    325. Debra R.
    I've been to the SLS Hotel bar twice now & both times I thought to myself "Wow". It's beautiful. Just beautiful. But not "oh so beautiful that common folk are not allowed" if you know what I mean. Yes, it's a bit of a scene. A destination if you will, but a lovely one at that. Hip, funky & cool; SLS, you had me at hello.

    I took my sister here who was visiting from the east coast & she was a little worried it might be too pretentious judging from the reviews & photos she saw on line. Well, I am very happy to say that no such fears came true. The staff could not have been more welcoming and friendly. The bartenders in particular were great. Warm, attentive, accommodating and SKILLED. I tend bar myself. I have been doing it on and off for the past 10 years, so when I say they make some mean drinks, believe me, they do. Hands down the best mojitos I have ever had. So fresh & so good, we each had two. I wish I could remember the bartender's name so I could give him props here, but sadly I don't. Sorry. But thanks to your fabulous service, rest assured, we will be back!  

    All in all, we had a great night. So thank you, SLS. Thank you for showing me and my sis that LA can be hip, fancy and fun without all the annoying pretense that often comes along with it. I can't wait to come back again on a special date night! :)

    06/12/12 | Link | Rating: 5.0
    326. Grace K.
    Smoke and mirrors, anyone? My SLS suite left much to be desired. While I was impressed with the much-improved and incredibly unique Bazaar restaurant, as well as the caliber of staff (waiters, front desk, concierge), the actual accommodations themselves were an imitation of LA's infamous reputation: All looks, zero substance.

    PROS:
    "Trendy-luxe" (or, trying to be) decor and details
    Comfortable enough bed and bath

    CONS:
    Dusty cups (don't use the fancy wine goblets)
    Poor window dressage (dirty plastic Venetian blinds, the kind you find in an office?)
    Extremely dark lighting (impossible to apply makeup appropriately)
    Small television
    Ghetto patrons accessing the rooftop pool for weekend parties

    27/08/12 | Link | Rating: 2.0
    327. Will F.
    Front desk staff was extremely welcoming and helpful. Stayed in one of the terrace suites last night and this hotel has great amenities but hands down the front staff paid attention to details about my stay and made sure they answered any questions that I had before I got a chance to ask! Way to go front desk staff for being so attentive!

    21/06/14 | Link | Rating: 5.0
    328. Alex K.
    This hotel used to be amazing but it has really gone down hill... especially when it comes to little details (which can really add up) and considering the price and 5 star hotel rating.  I wouldn't care about a lot of this stuff if this were a mid-priced place.

    The hotel itself has a very cool decor - at least I think so. It is modern yet edgy and very hip.  Some people find it too dark - it is, in fact, quite dark, especially in the rooms.  I personally don't mind the darkness.

    The food is also very good.  And the rooftop is beautiful.

    Now for some of the problems:

    1.  Wi-fi never works reliably.  You have to re-sign in every few hours. Even when it does work -- which is not always! -- it is quite slow, maxing out at about 1mb/second up and 1mb down if you're lucky.  

    2.  They constantly forget things that you ask them for.  For example - you ask housekeeping to come back later in the afternoon, and they say OK, and then they simply never come back. This has happened to me twice.  A third time I asked them to come at 4pm and they came back at 2pm, right when I was getting back from the gym and wanted to take a shower.  Here's another example: I asked for a FedEx pickup.  It took me 4 (four!!) phone calls to the concierge before I figured out that FedEx had come already and missed my pickup window.  Each previous time that I called, they said they would look into it and call me back -- and then they never called back.

    3.  Little details are often bungled.  I wouldn't care if this were a 3 or even 4 star hotel but since they advertise (and price) themselves as a 5 star place I have to point this out.  Things like missing soap/shampoo, or no water glasses, happen all the time.  It seems like every day there is a different little detail that is missed or done poorly.  Once, I called them to ask for drinking glasses and they instead brought me a toothbrush and toothpaste. I called again asking for drinking glasses and instead they brought me -- no joke -- about 20 soaps, 20 shampoos and 20 conditioners.   Yet another example - they often forget to refill the snacks in the room.  

    4. If you ask for something there's a very good chance nothing will happen.  They don't seem to follow up on many requests, or take them seriously.  

    All in all, it seems that this place got a lot of cachet when they opened up and now they simply don't care about their clients anymore - or maybe their HR processes are lacking -- whatever it is, you as a guest end up getting the short end of the stick.  

    Be warned!

    24/09/12 | Link | Rating: 2.0
    329. Sidney F.
    During my stay, I got to meet Mr. Edmond Mirzakhanian, the Engineering Supervisor of the hotel. Mr. Mirzakhanian is a very well-mannered employee. He displayed unrivaled hospitality and treated me with the highest respect. I couldn't have been happier with the service. Mr. Mirzakhanian made a lasting impression which will guarantee my return to the hotel.

    06/10/13 | Link | Rating: 5.0
    330. Jenny C.
    Great experience! Their mixologist did an amazing job, both, entertaining and creating very complex mojitos! I love the tapas and its kinda funny that their menu had a full page of just water. This is fab spot to lounge and hangout with friends. I was pleasantly surprised when we ordered dessert. The room was whimsical. Don't miss out! This place is a foodies haven.

    05/07/14 | Link | Rating: 5.0
    331. Daniel B.
    My favorite hotel in Los Angeles's Starwood portfolio.

    Outstanding location.   One of the few places in the megacity where you can reasonably stay without a car.    Everything within 2 miles is covered by the hotel's car fleet... and taxis are within reason.

    The people watching is particularly good here.  From cryogenically frozen has-beens to hardbody shiny things, the pool scene is amongst LA's best.

    The Bazaar restaurant is superb.    There's little explanation needed.

    Service is friendly, quick and thorough.  

    It truly feels like an intimate space, even though it's a relatively mid-sized property.   Much of this is achieved through stellar design.

    The high point of this place is clearly the rooms.   Dark, moody and novel with an outstanding use of (arguably funhouse) mirrors.

    25/10/11 | Link | Rating: 4.0
    332. Armine A.
    I liked the hotel, the decor, how every corner was decorated and it was not overdone. The  scent of the entire facility is amazing. Rooms are unique. Had dinner at tres, it was a preset menu based on the package we got, did not like that at all unfortunately. The selections were bad and the food.  The rooftop pool was cool, small but ok. Will come back. Service was amazing, very happy with the prompt and attentive service!

    06/07/14 | Link | Rating: 4.0
    333. Bong E.
    I didn't stay at the Hotel.

    I didn't eat at the Bazaar.

    But I did come to the SLS hotel to have some drinks at the bar, sample some of the tapas and to soak in the ambience and decor that is the SLS hotel.

    Sure you might spend $45 for 2 cocktails and a beer.

    But when you get to meet Mark Cuban on a random Saturday night and have the opportunity to let him know about how you feel about the Dallas Mavericks sweeping the Lakers in the last playoff series ...

    Priceless.

    If you don't know who Mark Cuban is ... lmgtfy

    tinyurl.com/6bwrvn9

    Even if you don't experience any celebrity sightings, I think you'll definitely enjoy the scenery at the SLS hotel.

    Come with some friends or bring a date.

    Just come by.  Now.  

    Just don't forget to invite me.

    PS - I didn't talk shit to a billionaire. I was too distracted by the ever changing monkey portraits.

    11/09/11 | Link | Rating: 4.0
    334. Elle N.
    We stayed at the SLS Hotel at Beverly Hills in 2011 for a private birthday celebration. SLS can stand for what you wish...in our case it represented: "Service Lacking  Spice". It took over an hour to check in - as a convention seemed to be taking over the hotel. Our suite wasn't ready for over an hour past the regular check in time. We find this completely tasteless for a fine establishment (not to mention being Starwood members). Once the conventioneers made their way out of town...we were able to experience some greatness. What made this trip GREAT was the intimate spa at SLS and  the gastronomy experience at SAAM at the Bazaar - the Jose Andreas inspired 25 plus tasting menu! The Dragon's Breathe literally took my breath away! The Phillipe Stark decor "Shined Like Sunday" - the best day to visit (as the conventioneers will have come and gone during the week)!

    05/01/12 | Link | Rating: 4.0
    335. Nolan M.
    If you visit, go to the pool which has a day bar. Love the bartenders at this place. Ask for Brandon or Miles. They know their stuff. The food is eclectic and pricey, but worth it to eat poolside. Sometimes there's even a dj playing what are usually chill sets.

    20/07/14 | Link | Rating: 5.0
    336. Lauren M.
    We had a beautiful suite here and stayed about 4 nights before we went to San Diego. We really enjoyed our room and personal gym! I liked the decor of the hotel it was fun and different! Hubby booked me a massage and blow out at the spa. Spa was nice of course you have the desperate housewives who are up there thinking they are better then everyone else  lol which is always funny to see. The all white chairs/couches were rather dirty but I work as a cosmetologist so I see everything. The guy who worked in the salon gave me a great blow out! Definitely worth the money spent. You never know who you might see walking down the halls so if celeb sightings are your thing keep your eyes open we saw a handful of different ones. We enjoyed this hotel and will be back! Valet guys were very friendly as well

    19/12/13 | Link | Rating: 4.0
    337. Al S.
    The Bazaar is great!  The SLS is a great place to get true Beverly Hills experience.  Depending on when you're there, you may run into a tv sensation or two.  The Bazaar is perfect for dinner, drinks, & dessert w/ a date or starting/ending a night out in B Hills/H Wood!  There is an abundance of tapas that are great, such as the philly cheesesteak & the buffalo chicken. After dinner, don't leave before stopping at the dessert bar!

    01/01/14 | Link | Rating: 5.0
    338. Sean P.
    The hotel itself is good concept deco etc.

    The food by the Spanish Chef is OK.

    I went there not long ago for a group dinner.

    We had 40 course dish valued at $350 per person + Drinks

    From the 40 samples I found myself lost in most of them and not because of the modern Spanish fusion the chef is doing which in some cases is very good but not superb.

    In the end I found myself loving some of the items and just plain disappointing on the others after all something Valued at $300+ a person really did not do justice to the flavors.

    - Service is very good but like many hot trendy places you can encounter the typical snobby server or staff that seems to feel above one but the reality is that they are working and we are having fun $$$$$ so its very funny how peoples minds work.

    HIGHLIGHTS - The Chef came out to greet us and that was rather pleasant.

    DRINKS - the FROZEN MOJITO IS REAL GOOD AND PACKS A PUNCH!

    Bottom line - 3 out of 5 for OK food with OK service with very good drinks!

    01/06/13 | Link | Rating: 3.0
    339. Angela D.
    By the way, no response from the hotel even after I emailed them.  Not surprised. Again, I urge you not to valet park here. Very irresponsible.

    04/07/14 | Link | Rating: 1.0
    340. Tina I.
    If I could click on a -star, I would!! ...... awful place!! no good lighting anywhere (cause that covers the lack of maintenance).....I did attend a wedding reception and we were around 250 people, with NO A/C!!!! we complaint since 7 pm and James Campbell, Director of Banquets was only saying " I did send and email to engineering" it is not my department, it is the building, however, The Restaurant at the hotel had a good a/c and its restroom, BUT Banquet room and its restroom will have no A/C, no ceiling fans, no where to go to get some fresh air!!!! several people did complaint, but nothing was done......I did talk to Jessica Tabibi, who is a Manager at the hotel and complaint, but again they washed their hands, it is not their problem, they just blamed engineering and there is nothing they can do.
    It is not inexpensive, the hotel promises you the world BUT THEY DO NOT DELIVERED AND THEY DO NOT CARE!!!!!!
    Everybody has an attitude.......They could have brought fans, or place ceiling fans if they knew, as they do that their building lacks of proper maintenance. They knew, according to their words that A/C was not working well and was always having the same problem on hot weather, but they still went on with the event without FIXING THE PROBLEM AND WITHOUT FANS for the guests.

    THIS WAS A WEDDING!!!! it was not a "get together"........IT IS AN IMPORTANT EVENT IN YOUR LIFE!!! MEMORIES FOR THE COUPLE, THEIR FAMILIES, AND FRIENDS!!!!!!!

    BUT THIS SLS HOTEL IN BEVERLY HILLS DID NOT CARE!!!!

    Family came from different states to attend this Wedding, hoping that it was going to be very special, due to the "Location" and web sites, .........Pls don't ever think about having an important event here!.....Can you imagine how baaaaaaad it was to go to the restrooms and have no a/c.....you are all sticky due to dancing, and NO A/C at the Banquet room and instead of being able to freshen up  you get worse sticky and wet, humidity everywhere!!!! and no one has a 911# nor a crew on call when EMERGENCIES  HAPPEN AND EQUIPMENT NEEDS FIXING ASAP!

    THEY RUINED A VERY IMPORTANT EVENT AND THAT HAS NO PRICE!!!!!

    03/08/14 | Link | Rating: 1.0
    341. Jay S.
    I came to the SMS pool recently on a quiet Monday, as it's open to the public Mon-Thurs. Nice breeze, relaxed, un-hyped vibe, great drinks. My bartender Brandon, with his Jackson 5 style afro, hand- crafted me a beautiful fresh- mixed berry mojito. Perfectly refreshing, I'd be back for his drinks alone! Thanks Brandon!

    05/08/14 | Link | Rating: 5.0
    342. E S.
    I am unsure as to where to begin at what a huge disappointment my stay at the SLS BH was last week.....I have been pondering writing a review and let my inner peaceful self chill out and reflect, but this hotel was so bad that I feel the need to share my less than stellar experience.  

    Let's start with check in......looks good and busy from the outside.  Lots going on....very seen-and-faux-be-seen.....It was trying too hard to be this hip cool lounge/club/modern/vibe and it failed on so many levels (mainly class and sophistication) with the cheap decor and lack of light as soon as you enter the lobby.  It was like walking into a dark cave.  Which is cool if you are clubbing but I was here to work and get stuff done.....no light....in the lobby.....very dark (maybe to hide tacky cheap decor?).  I thought maybe upstairs I could plug in and get some work done but checking in at 4:30pm after a long day at work....MY ROOM WAS NOT READY...Check in at 3pm?  No, not here.  A small apology and a 'too bad, lady' attitude was thrown my way to the front desk guy...which i threw right back and with 'hey bro, we are not cool and i just rolled in'....He sent me to the lounge for snacks and a glass of wine.  Thanks for that. I did need that (the single star is for the staff's effort for sure).

    At 5pm finally my room is ready!!!  I walk in the darkness to the elevator upto my floor into a darker maze of hallways and exit signs that lead to nowhere.  It took me 8 minutes to find my room.  No joke.  My bags made it to my room an hour later (I could have schlepped them up myself, but long day, and the offering from the front desk guy who offered me wine promised my bag would be right up)....so at 6pm....finally got my clothes and was changing for the pool and some random hotel worker used his key and popped on into my room and then realized he was in the wrong room and ran out.  So that happened....yes...it did...

    Okay the room...cave like as well...and i had to plug my electronics into a power strip/surge protector/home depot style thing that was plugged into an extension cord that was coming out of somewhere behind the bed.  Again, maybe the room was dark to hide the HELLO 1988 Levolor blinds and want-to-be-modern tired decor?  Not sure.  The bathroom was going for a sexy look which was cool if you could see it...the corners were moldy and the bath tub was in the center and the knob to change the volume of bath water or hot/cold was so far away from the tub itself to reach...i just took a shower...fast....and the shower/bath filler from the ceiling...moldy and cracked...scary.

    No light...a problem to try and do your make up and hair and final wardrobe check. I finished my make up in the car in the sunlight of LA.

    The pool was nice and the scene up there was fine.  The staff at the pool was friendly and attentive.  

    I could go on and on....my experience here was expensive and unsatisfactory to say the least.  I would never stay here again and I hope if you are reading this you put your funds towards a pleasant LA/Bev Hills experience.

    09/08/14 | Link | Rating: 1.0
    343. Amiee L.
    This is suppose to be a super high end, swanky hotel in BH. Here are some questions & comments I came up with when I stayed here last night, Note the SLS hotel use to be the old Nikko Hotel in BH.

    1. Why is the hotel is dark? You can't see a thing. My friend thinks they keep it so dark so you can't tell that it is a shined up older hotel - you can't see the imperfections.

    2. Is the TV that was in our room the one from the Nikko? It so old and the quality was awful.

    3. Was the closet part of the Nikko too?

    4. The weird sliding glass that opens up the bathroom - I remember that being the "Asian" flair in the room when we stayed there last. Now it's just covered up with glass.

    5. Let's talk about the lightening in the room - awful & so MANY mirrors. There was really no good place to "get ready"

    6. The tub - awful. It's like taking a bath in a soup bowl and when is it when you take a shower the curtain doesn't close all the way and you have to start at yourself so much - all those mirrors.

    7. Our room was still dirty - there were apple cores stuck in the sofa area and in the bathroom when we got into our room.

    8. The WI-FI was awful - there was literally no WI-FI in the bar area or the front desk and the room WI-FI was not that great either.

    9. Pool table in the open area....but no idea if you can actually play it?

    10. We went the bar to get a drink and 1st round was fine - went to dinner and came back to get another drink and was told at the hostess stand at 9pm that the place was closing down and there was no place for us to sit down to have a drink. So, went to the bar to get a drink back to the room. About 30 mins later I had to run down to the my car to get something and check it out - people are still hanging out by the bar area to have a drink. Hmmm...makes you feel good to be a guest at the hotel and you have no place to sit down to have a drink?

    11. And just for you to know while we were waiting at the front the car to pick us up around 7pm for dinner - we witnessed a call girl come up and meet up with her guy right at the outdoor lobby area of the hotel in front us. We even heard the money exchange. Classy.

    Would not stay there again. Not worth the money.

    03/01/13 | Link | Rating: 2.0
    344. Mini B.
    The hotel decor was gorgeous.  However, when you sacrifice function for style things tend to go wrong.  The rooms are small and basically have no privacy due to the sliding mirror bathroom doors.  We were "upgraded" to a suite which wasn't any bigger than our original room.  The sliding door to the bathroom was too small so it didn't close... What a great "upgrade"!!!  Beds are small and not comfortable at all.  Pretentious female staff who seemed to only give out dirty looks.  The bellman and drivers were very nice and knowledgable about the area.  Hotel is in a great location which may be the only thing it has to offer. SAVE YOUR MONEY AND STAY ELSEWHERE!!!

    24/03/14 | Link | Rating: 2.0
    345. Erin C.
    I was here for a work event, and was utterly wowed, once again, by the quality of the food, the EXCEPTIONAL service and the great rooms.  Karen A. who is in charge of organizing private events is an SLS angel, and managed to exceed my expectations.  Working in the luxury sector myself, this is not easy to do.  LOVE THIS HOTEL.

    30/07/14 | Link | Rating: 5.0
    346. Kat D.
    SLS HOTEL: Beautiful
    LOCATION: Hard to find and even more when you dont know the area (I m French)
    Food: Really Good
    room: beautiful
    Valet Parking Service: HORRIBLE service and expansive. I have been to a lot of luxury hotel and Valet parking is free.

    I was staying at the hotel.
    So I did leave my car to the valet and the next morning when I take it back, my rearview mirror inside is hanging and a part of my windshield is broken.

    I HAVE NEVER EXPERIENCED SOMETHING LIKE THAT BEFORE!!!

    I talk to the valet who take my infos and tell me that someone will contact me within an hour. 1hour later, No call.

    So I have to ask to see the Valet Manager again and wait. Finally I meet the Valet Manager, he was nice and made me fill a Claim Form then he explained me nicely that I will have to contact someone else located in San Diego.
    I make sure to contact that person but  after 1week, still nothing, I of course insist to get an answer....

    To make it short , I have received a letter from them 2weeks later saying that sometimes this kind of incident happen to cars and that my claim has been DENIED. WHAT!!!!????? SO YOU MEAN IT DID HAPPEN BY ITSELF!!!??? and my winshield has a hole do you pretend it's just magical????
    The only thing I know is that my car was totally fine when I arrived there and when the valet did bring it back, it was a mess. SLS hotel can even check their video camera.

    Anyway! I though an hotel like that would take care better of their customers.
    HORRIBLE EXPERIENCE. I WILL NEVER GO BACK AND I WILL MAKE SURE MY FRIENDS WON'T EITHER.

    20/12/12 | Link | Rating: 1.0
    347. Omid M.
    I live close by the hotel and typically end up hear if I am craving their amazing bar drinks. Let's just say they have amazing bartenders that know what they are making. Prices are a bit hight, but you are in a Beverly Hills hotel so makes since. Good place to come and hang out with friends on a Saturday night. You can always find parking in the back.

    25/12/13 | Link | Rating: 5.0
    348. Babur S.
    Stayed at this fine hotel this past weekend for my buddy's wedding and it did not disappoint. This was the first time I have ever been to the SLS which I've heard about through many people and now can see why. Not only was the wedding perfect and a great venue for it but staying at the hotel from Sat-Mon was def a treat (it is pricey but you get what you pay for and you only live once!). We enjoyed the pool all day Sunday and Monday and even though the Emmy's and VMA parties were going on the whole staff treated every single person like they were celebrities. Starting from Enos at the front desk who makes sure you are taken care of and have everything you need that is within his power to the waitresses/waiters/bartenders. Gabrielle and Romina were amazing, fun, friendly and most importantly efficient. Leelan also made friends with our whole group of 20+ really quickly and was a fan favorite. Eric, Miles and Kelsey are great bartenders, once again really friendly and fun (and if they like you, you may get a stronger drink than you ordered). Gabrielle even went out of her way to make sure the drink she suggested came out perfect and offered to even make it herself to guarantee full satisfaction. The layout is gorgeous being on the roof top with lots of space to sit and enjoy, plenty of Cabanas at reasonable prices are available too. The food is delicious! Even all the security guards were so friendly and personable, everyone remembered my name from day one which is quite impressive! They are all very hospitable and I def recommend staying here and hitting the pool! Hopefully more of my friends will have weddings here ha. I apologize if I missed anyone but you all are great and thank you. See you soon!

    26/08/14 | Link | Rating: 5.0
    349. Diana W.
    Super pretty! Buick had their even there and it was gorgeous here. Modern taste, every detail is thought of.  Definitely a hotel with great taste in both style and food!  Yup food!

    This hotel strives on the strategy of food as the number one attraction, and they did a pretty good job in their branding.

    So can it be comparable to the W hotel? I really don't think they're that comparable at this point....the W is only brought up being the over hyped 'celebrity' spot. This place is the low key classy legit place.

    beautiful

    07/12/10 | Link | Rating: 5.0
    350. Jonathan B.
    SLS hotel is amazing! I have family that stays there when they visit me and it has become something of a tradition to grab drinks at the rooftop pool. We were there just last week and I have to rave about it: amazing view, delicious drinks and incredible service. Jamie - who I might have a crush on - took care of me and my uncle while we enjoyed the LA sun and spent the afternoon drinking by the pool. I love this place!

    28/08/14 | Link | Rating: 5.0
    351. Sarah C.
    Yup, it's the first 5 star review I've given, and for good reason.  I met some girlfriends here for some drinks this past weekend and I must say, this place is opulence embodied within walls.  I guess it appeals to me more because I'm more of a Cosmopolitan Las Vegas type of girl - I'm not really into these little LA boutique hotels.  The SLS delivers on all levels, from the food at the Bazaar, the amazing rooftop pool, and the contemporary yet welcoming decor found throughout the hotel.  

    The nightlife here is amazing.  Beautiful people, good music, and potent drinks!  The music and vibe made it a great night, I'll definitely be back again.  Maybe 5 stars is a bit much considering I haven't seen/stayed in any of the rooms, but I feel when a concept is well done, you have to give credit.

    20/03/13 | Link | Rating: 5.0
    352. eric c.
    WORST (high-end) Sunday Brunch ever!

    To say there was little selection would be incorrect.  There was no selection.  $48 for salad bar with nothing but lettuce, seriously?  no soup? Hot dishes has only roast beef.  $9 for tea or coffee.  No seafood, what so ever!  Dessert bar was lacking.
    You get a lot more at average joint like Yardhouse or Chesse Cake Factory.

    02/03/14 | Link | Rating: 1.0
    353. Mike H.
    I like the hotel even though It is not without its difficulties.  The staff is both my biggest enjoyment and my biggest disappointment.  We have been amazed at the quality of all the staff we met except the hospitality group.  From the time we enter the hotel until we go to the bar we are cool, tan and hip.

    Once we enter the bar we return to middle aged, paunchy and pale.  During each of our stays we've been ignored in the bar.  It always takes a trip to the bartender to order while the wait staff is off in a corner ignoring the old people hanging about.

    In all we have enjoyed our time at SLS.

    Mike

    05/02/13 | Link | Rating: 3.0
    354. Kienan H.
    I recently celebrated my birthday at the hotel's Altitude pool & it was amazing!  Enos at the front was very friendly & brought us to our amazing cabana.  Romina took great care of us all day & really made the day unforgettable! Sarah, the manager, was a pleasure & really has her staff trained to perfection!  I would recommend this pool to anyone!  Its a blast & so beautiful!!

    20/08/14 | Link | Rating: 5.0
    355. Christophe K.
    Surprise week end organized by my partner. SFO - LA - SFO.
    The staff is amazingly friendly and helpful. We arrived very late from SFO, thank you United Airlines.
    We were in an upgraded room for the night we arrived but being difficult as I am I was not amazed by the view so we got moved on the 7th floor suites and we had two more nights of amazing views and great design.
    Bree, the front desk manager was so awesome with us the all time. I have noticed indeed some people not being happy because the room was not ready but no one was complaining when they push as a courtesy your check out around 2 pm.

    We will be back. I will review separately the Bazaar and Tres, the two restaurants attached to this hotel.

    If you are looking for an hotel with the best dining experience, this is the one.

    14/05/13 | Link | Rating: 5.0
    356. Diana D.
    This place always makes me think of Alice In Wonderland. Love the unique decor. The fact that there is a restaurant next to a bar next to a candy & confections center next to a bookstore next to a mini art gallery.

    Someone somewhere in this world had the right idea when they created this hotel.

    Cheers to them!

    09/02/13 | Link | Rating: 5.0
    357. Cory C.
    Had a friend in time and wanted to show him one of LA's best pool scenes. Gustavo was a great server at our day bed. The managers Diego and Sarah were awesome as well.

    07/09/14 | Link | Rating: 5.0
    358. Briana S.
    I had some Starwood free nights that were going to expire, so I took my folks up the SLS for a stay-cation. The hotel was able to accommodate us with rooms across the hall from one another, but as a Platinum SPG, no real recognition or upgrade.

    The room: Sleek, modern, and mirrored. It has one of the most comfortable beds I've ever slept in. Great shower, luxurious bath amenities from Ciel Spa. One thing that's different from other hotels I've stayed in is that pretty much everything in the room is for sale... decorations, you name it. Same with the bath amenities.

    The experience:  a little too cool for school. Hallways are long and dark. Service is OK, but as a Platinum SPG, I've had better service elsewhere. I didn't have trouble with loud partiers.

    Overall: The location isn't actually in BH, but it is central to a number of things, and a short drive to BH proper. The property is a category 6 hotel (20K points), or around $400/night. I think I would try another luxury collection property for the price.

    07/08/12 | Link | Rating: 3.0
    359. Laura S.
    Came here to eat... This place is fancy.

    It's so pretty and just classy.

    The Bazaar is there once you enter. I dont know where you can check in to the hotel... It was confusing but their restaurant is great.

    It's also hard to find. You need to drive slowly to find the valet entrance. You may get it confused with the steakhouse entrance next door.

    Valet: $14

    05/02/12 | Link | Rating: 4.0
    360. Quinn M.
    Best Labor Day Weekend ever! Enos, Jamie, Romina, and Cody all took great care of our group at the pool!

    31/08/14 | Link | Rating: 5.0
    361. Jennifer D.
    Philip did an amazing job with the duel purpose highly useful yet dark and sexy SLS Beverly Hills Hotel. To see a every detail... of Philip Stark's standard room please feel free to see the you tube link below:

    youtube.com/watch?v=N65r…

    I am want to see more! We will be back. Thank you SLS. Your hotel is amazing. I was going to give you a four star because you don't have immersion whirl pools but we got a standard room so it wouldn't be fair. If the presidential suite has a whirl tub then this is a five star hotel. I would be comparing it to US grants presidential suite that goes for 4500 a night. It is an amazing room because it has an immersion tub that has water that falls from the ceiling. Again we got one of the cheaper rooms in your hotel and I was still very impressed ad found it to be seductive in a visually pleasing way.

    23/04/13 | Link | Rating: 5.0
    362. Vanessa F.
    Gorgeous Boutique Hotel! Perfect for a Bridal Shower and that is just the reason we went here. My soon to be Sister-in-Law had her Tea Party Bridal Shower here on the main floor with an array of beautiful chandeliers hanging over our heads to add the perfect dim ambiance. The Tea Menu was just perfect and it was served with a 3 Tier Tray of sweets, breads and fancy snacks. It was a perfect idea for a shower. I look forward to coming back with the Hubby.

    19/02/14 | Link | Rating: 5.0
    363. Adriane G.
    The SLS is considered a Category 6 hotel, per SPG. I am currently a Platinum member with SPG, and I have never received the type of customer service as I did when I stayed here.

    Normal check in time is 3:00pm. I arrived at the hotel at 4:00pm, and the hotel did not have my room ready. The front desk advised that the room would not be ready until another 30 minutes. Typically, this wouldn't be a problem, however I needed to meet friends at 5:30pm. I let the front know I need to leave the hotel at 5:30pm, which they assured me it would not be longer than 30 minutes. They offered me a $50.00 credit for anything at the hotel. The girl at the front desk suggested we go up to the pool while we wait. No room at the pool when we did go up there, so we had to wait in the lobby full of guests with nowhere to sit. Finally I got into my room after 5:00pm, which is over an hour later. I had to change my plans for the evening because the hotel was not accommodating at all and did not listen to me regarding my plans for the night that I pointed out to them.

    What I would have liked to see done is, the hotel to arrange to put me in a different room, especially considering my time schedule that I informed them. I would have liked different compensation rather than $50.00 of credit. I can't even buy 2 drinks with that, and to me it's not about a 'credit' its about the customer service and ways to accommodate your guests.

    I've traveled a lot through specifically SPG hotels around the world, and I must say I was beyond disappointed in the service and staff of this hotel. I would never recommend anyone to stay specifically at this hotel.  

    If you are staying in Beverly Hills, don't stay here.

    06/03/13 | Link | Rating: 1.0
    364. Michael A.
    valet is HORRIBLE! I have been a guest at the hotel numerous times and without fail each and every time I have a bad experience with the valet service. The most recent experience I encountered was having the "head valet" attempt to extort the driver of our SUV for $50 to wait the 5 minutes in the lot to pick our group up. The valet didn't have the common sense to look into the back when he said "its how I pay my rent ha ha ha".  Amazing.

    16/02/14 | Link | Rating: 1.0
    365. Kara T.
    Love the decor and the bartender was great. I asked him to make his speciality and he put on a show with smoke and cotton candy. Def a great place to grab a drink and chit chat with some friends

    18/02/14 | Link | Rating: 5.0
    366. W S.
    I had the misfortune of staying at this hotel as all the hotels in and around BH and west hollywood were booked that weekend. I'm not sure what vibe the SLS is going for, but it has this cheesy Miami/LA club element to it, which the decor also reflects. A lot of dark tinted glass everywhere. My room was downgraded as a whole floor was taken out by water main break or something. My room reminded me of smaller, less appointed London Hotel room (please book there over this). I could go on. For the price there are so many more charming, better located. and nicer hotels in LA. Sunset Marquis, Chateau Marmont. Petit Ermitage, The London come to mind. Please skip the SLS brand.

    02/07/14 | Link | Rating: 2.0
    367. Jess W.
    Ok... So.... This place is dope. The watermelon marg is amazeeee and the peach ciroc punch is ridic. Not to mention the bartenders Eric and Brandon are the most friendly guys ever. They are inviting and made the most delicious drinks. Definitely a must go in LA!

    28/09/14 | Link | Rating: 5.0
    368. Alan R.
    Hotel has the BH cool down.. Service is upscale, service at the pool is on Island time, if any....the pool is clearly all about "the scene" which is definately there, but don't plan on a meal

    27/04/13 | Link | Rating: 5.0
    369. Alex B.
    I had a fantastic experience at the SLS pool yesterday. Jamie and Romina were incredible. Such a fantastic place to enjoy a drink and the fabulous LA weather!

    31/08/14 | Link | Rating: 5.0
    370. E F.
    The Hotel was amazing... Enjoyed my stay very much so. Rooms very large and the service was over the top.

    22/03/14 | Link | Rating: 5.0
    371. Juliana C.
    Came here for a work party.  We had one of the banquet rooms to the side.  When you walk in the decor is very modern and artistic.  The food they offered was good and the drink selections wasn't bad either.  It was nice that they even have a red carpet, definitely has a celebrity feel.

    24/01/14 | Link | Rating: 5.0
    372. Kim P.
    Let me start off by saying I am not used to staying at hotels like this one. In fact, I stay at motels - with an M. So my experience was pretty awesome. From the valet service to the concierge to the bar to the pig statues and the weird soldiers turning into monkeys.

    The biggest trip was the bathroom. It took a little bit to figure it out and I still don't believe we truly understand the design of the shower. They provide big bottles of shampoo, conditioner, body wash, hand wash, and face wash. There's even a partition you can open to let you see into the bedroom. Sexy.

    The bed, pillows, and comforter were all super comfortable. I loved the little display they have on the wall with an apple for "be good" and a kaleidoscope for "have a peek." I liked the TV behind the mirror.

    Oh and on the 4th floor, there's a pool table and a big portrait of Jay-Z. Why? I don't know. Is he part owner? Maybe.

    Concierge was very helpful in suggesting nightclubs to go to and putting us on lists. The bartender at the pool bar was also very great about suggesting restaurants. They have a driver who will drive you anywhere within 2 miles I think. We took advantage of that one night to get us to the Beverly Center right down the street. Speaking of, the hotel is located near A LOT of stuff in West Hollywood. It did take some time to get downtown though depending on traffic.

    The only thing I'd have to complain about was how dark the room was. There just was not enough light to go along with the dark mirrors they had in the room. Another thing was that it's off a busy street and to turn left out of the hotel could take some time.

    08/10/11 | Link | Rating: 4.0
    373. Kelly C.
    SLS Hotel at Beverly Hills
    Overall
    4.5 Stars

    Gold medal - Fancy x 2
    Silver medal - Great Service
    Bronze medal - Perfect Tea Party

    I came here for a tea party bridal shower.  It was super fancy x 2!  I felt like I was in a movie.  The ambiance and decor was amazing.  Alot of details to the entire hotel.  The decor was classy and modern. FANCY x 2 = FANCY FANCY!!!

    We had a private party and was the only private party in the entire private room.  The table setup was very elegant.  We had 4 servers, which were very polite and attentive.  Refilling water and offering extras.

    The private room accommodates private parties in the afternoon from 2pm-5:30pm.  It was perfect for the bridal shower.  There was room for all the presents and to take pictures.  The cost was $45/person.

    I would definately recommend this location for a bridal shower or a private party.  I loved it.  The only deduction in my rating was due to the food.  It was good, but not amazing.

    Remember to bring cash, $12 for the valet.

    HAPPY TEA TIMING!!

    03/04/12 | Link | Rating: 4.0
    374. Ray H.
    Great place for a meeting, happy hour, cocktails, and dinner. Great entrance and the staff is always welcoming as you enter. The decor is really fun and makes you take notes for what to do at your home.  The museum as I like to call it (Regalo) has so many interesting coffee table books available. Kelsi is great at suggesting which book will make for a great gift (my best friend loved hers).  The bar is a lot of fun especially since the bartenders know their stuff. I always let them create something from scratch for me and it's never been bad. Last visit I asked for whiskey, spicy, and sweet and I ended up with a cocktail that had bourbon, strawberries, jalapeños, some green spice/herbs, and what looked like ginger. It was delicious!

    21/02/14 | Link | Rating: 4.0
    375. Rod A.
    had a stellar stay here this past labor day weekend. reasonable room rates considering it was labor day weekend. celebrated my birthday with a a cabana at the altitude pool with a big group of friends. everyone had a blast. the hotel staff is so courteous, everyone i ran into went above and beyond to make me feel welcome and have a great stay. really unforgettable experience. can't wait to go back.

    02/09/14 | Link | Rating: 5.0
    376. Andy D.
    Review is for the bar only. Came here last Saturday for Wife's bday. Decided to just go to the bar along w/ some friends and hang out.

    I could say that the overall setting was beyond amazing, and I know my wife had a great time. The drinks here were absolutely fantastic... delicious and different (a bit pricey though).

    A few of the noteable drinks were the Magic Mojito and Caiprinha(sp?). Prepared w/ dry ice or liquid nitrogen and presentation was great. Everyone stopped to watch the drink being made.

    The bar is huge and there is plenty of room to hang out, people watch and catch up with friends. I know everyone that came wants to go back. I'd say it was a success.

    04/06/13 | Link | Rating: 5.0
    377. Andrew A.
    Eric and Jen at the rooftop pool are amazing. Great bartenders who made fantastic drink. Especially the bloody Mary, omg they were awesome!!! Can't wait to go back.

    19/10/14 | Link | Rating: 5.0
    378. Melody L.
    I just get the feeling that this hotel is trying too hard to be cool and modern. Everything here is over the top, especially the decor. The lighting near the concierge is super dark, but there is a cool pig/boar metal statue with a plate of free apples on its head. Then there are small elevators that take you to your floor...I think this system could have been thought out better, since our room was all the way as far away from the elevator as could be - there should be a 2nd elevator bank! Or the elevators should be placed in a more central location! They have ice machines, but I guess they're too fancy for beverage vending machines.

    Stayed here during memorial weekend, so I got to see the natives up close. Wow. I come from Orange County, but I've never seen the kind of excess luxury some of the teenagers pool hopping from hotel to hotel have. A whole caravan of young adults driving the fanciest cars ever.

    We got one of the more expensive suites, and I was surprised by how small the room was. It's about the size of a Vegas double hotel room. The TV is hidden behind a highly reflective, black wall, which was kind of cool in a modern way. The bathroom had a giant standing tub, the kind with the feet, but was ridiculously dark. In fact, that was probably the biggest problem I had with this room/hotel. WHY IS EVERYTHING SO DARK. It was so hard to ever get ready to go out or anything, because there were NO MIRRORS in the room. Literally. Everything was that black reflective surface, so you just knew it wasn't really showing you how you looked like and made putting makeup on really hard.

    They do have pretty good service though, and presented us with a bottle of bubbly for free!

    08/07/12 | Link | Rating: 3.0
    379. Kel F.
    Worst service ever- I will NEVER return to this hotel.

    This place came highly recommended to me, and it was a HUGE disappointment. I had a similar experience to Adriene G, and agree 100% with her review.

    When we arrived at the hotel at 5:30pm, we were told our room was not ready (check in time is at 3:00pm.) We had a dinner reservation at 6:45pm for the adjoining restaurant Bazaar (which was excellent, and totally separate from this hotel review). We waited in the hotel lobby while we watched others also try to check in (unsuccessfully). After waiting 35 minutes, we sternly told the front desk that we were at risk of losing our dinner reservation (which we had made a month prior). They finally moved us into a "check-in" room so we could get ready and change for dinner, and then we would have to switch rooms again after eating.

    Upon checkout, the front staff were less than accommodating and not very apologetic. The girl kept going to a room behind a curtain to speak to "management," but whenever she opened the door, we could see a bunch of people sitting around on folding chairs inside that room. No one else ever came out to speak with us about the situation, nothing was resolved.

    On top of this, I was double charged. What a slap in the face. I tried to resolve this with the hotel, but was transferred to a separate billing/accounting phone number that was separate from the hotel. After going back and forth a few times, and not getting a call back from the representative for a week and a half, I disputed the charges with my credit card company, and the charge was finally reversed.

    Definitely not worth the money we spent- I've had better stays and better service at a Best Western.We were trying to have a nice evening in an upscale hotel and they totally ruined our weekend.

    15/04/13 | Link | Rating: 1.0
    380. Nutflsh Z.
    HA, HA, HA, Ba,Hahahahahahah! I cannot stop laughing at all the 5 star reviews!  Nothing but brainwashed donkeys rating this place I see......Let me tell it like it is:

    Not sure where to begin, but lets start with the over rated hotel by itself.  I used to LOVE this place when it was both the Niko and the Meridian.....now it has turned into one of the most over rated, pretentious, over priced and uncomfortable hotels in the world!  (And not even "Cool" L.A. pretentious) This is one of those dumps that I wish I could give ZERO stars to, but 1 will have to do.

    First off this is one of the few hotels that actually did more damage by renovating the place then any other hotel in L.A. (With the exception of the Argyle) They have succeeded in making the place smaller and as claustrophobic as possible!  Half of this dump doesn't even open until 6pm (The pretentious and over rated/snobbish "Bizarre" restaurant....but we will get to that in a moment) the small and tacky lobby of this hotel is smaller than a NY apartment and is very uninviting and unappealing.  The service is AWFUL.....the food is AVERAGE ....and of course the bill will exceed what you pay for!  Stay away at all costs unless you are a brainwash L.A. transplant that needs to surround yourself with other insecure people.

    Onto the "Bizarre"....what a JOKE this place is! (I had dinner here on the expense account so this is a complete unbiased review) This so called restaurant serves average food at PRIME prices, the service is awful, and this is one of those places that Cast their employees based on looks and not experience (But none of the women are worth writing home about) And to top it all off....this dump attracts the Euro Trash of L.A. (yes, all the douchebags that have more $ than cents)  On any given day you will see the tacky and obnoxious neon green colored Lambos parked in front...again more $ than taste.  Like I said I was on the expense account here with clients, forget about the bill.....just give me my TIME back!  For those that have a taste for better than average dishes.....stay away!  You will be very disappointed, unless you are are a brainwashed donkey!

    Writing this review has caused my blood pleasure to rise, as I am shocked that this dump of a hotel and restaurant is still standing, so I will end this review by saying there are MUCH better hotels and restaurants in L.A. for a fraction of what this place will extort from you on any given night.  For those that just arrived to L.A. and don't know any better, this is the perfect place to attempt to jump start your career in the Entertainment Industry, for those that are smarter and have already settled in to the city of Angels, stay away!  There are far better places to spend your time at.  Enjoy!

    19/05/13 | Link | Rating: 1.0
    381. Melvin J.
    A chic epicurean experience.  It's a beautiful property with amazing in-room shower.  The front desk staff were very friendly and engaging, except I didn't feel as welcomed when I pulled in to valet my car.  The girls behind the counter, unsure what roles they play, just stood there without uttering a single word.  Overall, I had marvelous experience.

    08/03/14 | Link | Rating: 4.0
    382. Bita H.
    **This review is for Bar Centro ONLY**
    For a split second, just from standing out in the front, I thought we took a wrong turn and had ended up in Dubai...Or maybe Glendale and I was immediately not impressed.

    We were actually referred to SLS by the bouncer at the Stone Rose Lounge. Besides the fact that we were confused as to why he was telling us to take our money somewhere else, we followed his instructions and pulled up alongside the other Maseratis and Lambos in the SLS valet line ;).

    Once inside, the scene only quadrupled my irritation, but the actual interior of the bar was kinda cool. We found a spot at the long communal table and waited way too long for no one to come take our drink order before deciding to just work our way up to grab them at the bar. What really disgusts me is the overall snobby attitude of these places. Like, it's expected that no waitress will come along and serve you, so they just don't. It wouldn't be the worst idea if they would just hire an extra set of hands on weekend nights to alleviate some of this frustration.

    The bathroom looks like it's straight out of a Stanley Kubrick film which made me feel uncomfortable and also like I was on drugs. Extremely bright white lights, unobvious stall doors, floor to ceiling mirrors and camouflage faucets.  I couldn't tell if I was just using the bathroom or in a Kanye West video. There's even mirrors on the back of the stall doors so you get a nice reflection of yourself handling your business-- a completely unnecessary touch.

    After paying the $14 valet charge we couldn't get out of there fast enough. Oddly enough, I'd love to come back and try out Bazaar, but this bar was a complete waste of time, money and patience.

    10/07/12 | Link | Rating: 2.0
    383. Kevin K.
    Lots of hidden charges on the stay. Rooms feel like prison cells. Everything is really old just a paint job on the old hotel.  Feels like you're in Reno but worse.

    17/11/14 | Link | Rating: 1.0
    384. Shirin D.
    I come very often (at least twice a week) to 3 by Jose Andres and the food and the service are great, good tasty food and the people are very nice and attentive. The SAAM, is delicious and the service is okay.

    The Bazaar is another story, service is very poor, I been here few times just because the location is very convenient for me, so if I want to get out and have a drink that was the place but the last times is been all self service, I walked in got a table and 20 minutes went by and no one no waitress, waiter...came our way so we went and order from the bar. I was not very happy about this but the deal breaker is the valet, I mean I pay 14 plus tip and the very least I expect from this guys is that they just bring my car back without farting inside right before hand you the keys!!! gross!!!! ....it happens once...and it was disgusting of course but it is so awful that I try to convince myself that it was all in my mind or maybe just a human unfortunately accident, after that happened I stop coming there for lunch just didn't want to have that experience again, less after a tasty lunch right?. So last week I met a friend over there for drinks and happened again, after I have to go get my own drinks and take the rudeness of the server and give her 25 dollar tip...now for sure I hope they really take a look at that problem, it is awful! I was about to complain right there but it was so disrespectful that I just got the hell out of there! I have seen another reviews about this matter, reviews from 2011! is insane that they haven't take care of this! some medicine for the valet guys maybe? or what about really let them know that it is unacceptable, I knew I couldn't be the only one!! Anyway, I'm not going back for sure, that is just awful, that after having my lunch or dinner I have to seat in my car to that!! seriously?? I go to a place to have a good time but this valet guys totally ruined.
    Also when you pull over they just keep looking at you so is not very clear if they want you to self park or what....I had to get out of my car and ask them if anyone would like to take it ....you definitely don't feel welcome. Overall very rude stuff at the Bazaar and the Valet they forget they are there to provide a service and elevate the experience.

    11/03/14 | Link | Rating: 2.0
    385. Stephanie P.
    It's cool just to grab a drink and hang out for a bit. It's more of a Friday night type of place, for a quick drink. Some of the servers are rude. I do like the music they play, but the scenery is pretty douchey.

    06/03/14 | Link | Rating: 3.0
    386. Cheyne T.
    Beautiful hotel!

    13/08/13 | Link | Rating: 4.0
    387. Leila H.
    Had a wonder time staying here with my friends. Our mission was to get to the TV show "Dancing With The Stars" - I finally didn't make it but they attended and had a blast. I stayed behind in the hotel and enjoyed some food while I worked on some stuff. Room was fantastic. We didn't get to use the pool but again the location was fabulous. Workers were extremely kind too.

    25/04/14 | Link | Rating: 5.0
    388. Bassem K.
    I love the SLS bar, a very nice hang out. The only problem is sometimes it takes you time to find a place to sit, always over crowded. They have the cotton candy mojito which is really nice. I would recommend that place.

    10/06/14 | Link | Rating: 4.0
    389. Bea A.
    I've considered staying here but the incompetence and high cost of the valet service has put me off after I dined at Bazaar.

    I was waiting for over ten minutes after paying the fee and then noticed my car sitting at the far end of the driveway.

    I told the jackass behind the counter to just give me my keys so I could leave, and then he asked me if I wanted him to walk with me to my car.... yeah. That helps a lot.

    01/10/13 | Link | Rating: 1.0
    390. Kendall C J.
    Gorgeous hotel ...just gorgeous ! My only complaint is the few staff members who forget they are in the service industry! I'll be back for a night out !

    13/12/14 | Link | Rating: 4.0
    391. Philip V.
    The superficial and materialistic makeup of Los Angeles can best be encapsulated at this lounge.  It's not an entirely bad thing, however, because I believe that luxurious quality is what draws people to this city.  Beautiful cars, attractive, well-dressed people,  expensive drinks, and your occasional celebrity sighting will be a constant the moment you step up the marble staircase and into those glass doors.

    The decor can be described with one word: Sexy.

    The dim lighting accentuates the gold fixtures and makes them sparkle while mirrors are scattered about to satisfy a persons inner vanity.  Chandeliers and marble table tops further solidify the grandiose aspect of the place too.  The Velvet/leather chairs and candles at the tables are sure to drive anyone's libido which makes this place a fantastic date spot.  Just prepare to drop some money because the simplest of drinks such as my personal favorite, Jack & Coke, are $21 and a shot of Hennessy VSOP will run you about close to $20! The bartenders are very heavy handed though so you'll get the most out of your buck.
    ----
    Conclusion: SLS is a sophisticated hotel that's near the sparkling storefronts of Rodeo Drive.  It's as fancy and expensive as it sounds, but a worthwhile experience that a person should indulge in at least once.  There's no need to purchase a table or bottle at the lounge/bar, just find an empty spot and enjoy. Bazaar restaurant which neighbors the hotel lounge seems extravagant as well, so I'll be sure to try the food there next time!

    Extra Notes:
    -Accepts credit card
    -Bartenders and Staff can be a little snooty
    -Valet is only form of parking and is $15-$20
    -Cleanest and most modern restroom I've seen

    11/01/14 | Link | Rating: 4.0
    392. Shradha A.
    Being a Starwood Platinum member who travels to NYC frequently for work and gets spoiled by staying at the St Regis, I must say SLS in BH disappoints.

    The hotel design and concept are cool. But that's about it.

    The service, from check-in reception desk to concierge to in-room dining have been sub-par, unhelpful and standoff-ish. The staff here just does not seem to care about "service" and does the "bare minimum" rather than wow their guests. They have 2 people staffed at concierge and 1 at check-in/check-out, with a long line at the reception waiting to be helped.

    The fire alarm has gone off 4 times in 2 days, including twice in the middle of the night, for "non-emergency reasons." Someone smoking in their room? My neighbor keeps his/her room door open with loud TV on -- is this a high-end motel!? No one picks up the phone when you dial concierge or front desk.

    When they came for turn-down service, they didn't bother removing the in-room dining tray that was clearly done with. There is no bed cover, no special touches like chocolate on your pillow at turn-down, or any other little things that add to that unique experience.

    The Signature Suite I stayed in has a flush so loud that takes 30 mnts to refill that I can't make phone calls for a while in the room. The room has no view and has high noise level from cars on the street. The TVs are small and because they are embedded, you can only watch TV when on the bed -- can't see it from the couches.

    12/09/12 | Link | Rating: 3.0
    393. Sheila C.
    We stayed here only because we were going to be eating at the Bazaar and didn't want to have to drive back to the OC afterward.  Although the hotel fulfilled that purpose just fine, we were very disappointed by the level of quality (not nearly as nice as we expected) and really turned off by the incredibly pretentious vibe of the whole place.  It was like a caricature of a West LA hotel catering to Eurotrash.  

    To top it all off, we experienced beyond-terrible customer service upon checking out.  We had prepaid the room with credit card points, but had charged our bar bill and our dinner to the room, so we wanted to check the bill.  Imagine my surprise upon seeing a room charge. After some back and forth - during which she insisted I was wrong - it became obvious the clerk had no interest in trying to resolve the issue, or look any further into it.

    We had to pull out our laptop (I had neglected to print out our confirmation - silly me, I thought a hotel at this level would be able to have its accounts straight) and get on the phone to the credit card company.  Final outcome: the clerk said "Oh, I thought you meant you used SPG points. Your credit card points just never got entered in our system, it was an accounting error.  I'll get that taken off the bill for you."  No apology, and she acted like she was doing us a favor by removing a charge that never should have been on there to begin with.

    That level of crappy customer service is just unacceptable, especially at $300+/night.  We won't return and we'll be telling all our LA friends to avoid this place.

    18/08/13 | Link | Rating: 1.0
    394. Jess V.
    I've spent many nights in this hotel on various stays and always seem to have a relaxing stay. IMO the best things about this hotel are the location, drinks at the Bazaar, rooftop pool, and the quality of furnishings. I love the obscure decor and the ability to walk over to the Beverly Center or have dinner at Fogo on either side of the hotel.

    Where it lacks is the service is not quite on par with other high-end hotels and the room selection for multiple people is not that great. I find I end up having to rent multiple rooms and that can get pricy.

    All in all a great place to stay and I'd hope they could improve on these areas.

    27/11/13 | Link | Rating: 4.0
    395. Rifka M.
    I recently attended a baby shower at the SLS Hotel. You'd think for such a "Classy Hotel" the service/food would be unparalleled. The waitstaff resembled "walking robots" with ZERO personality.
    The menu } A supposed 3 course!!??
    First course was 3oz of greens topped with 3 raspberries and yellow edible flowers for garnish. The second course was 2 PIECES of butternut squash ravioli drowning in olive oil and vinegar. The second midget size entree was a pasta dish that seemed like something out of a can. Lastly the dessert was a cup filled about 1/3 of the way with chocolate mouse (which was tasty..and they even had these little chocolate bites that crackle in your mouth on top).  OVERALL the Staff and food was subpar. I suggest  you don't choose this place for an event unless your into advertising the fact that you like WASTING $$$$ on nothing but a glitz & glamour show.

    14/10/13 | Link | Rating: 2.0
    396. Jay S.
    Stayed and pregamed gf's birthday party here.  Received amazing treatment from the staff, not sure if it was because of my SPG status or because service is great for everyone at this beautiful spot.  Yes it is pricey but worth it to have an amazing experience.

    20/12/14 | Link | Rating: 5.0
    397. Sulia J.
    First and last time at SLS.

    I had an awful experience at the Bazaar a couple of weekends ago. I've never had such poor service, especially at a high-end place.

    Myself and 10 other girls came for a bachelorette dinner. We were seated outside in 2 separate tables, albeit closely together (which I understand, since there were so many of us to accommodate). We were immediately told by our server (I wish I could remember his name) that we won't be able to go to the dessert area since our party was too large. We asked if they could make an exception or take us in 2 groups since it's a special occasion and part of their dining experience (so I hear). We were told very curtly that "it wasn't going to happen" and "don't count on it". We then asked if they did anything for celebrations/special occasions and he told us, "no, being here is special enough". Really? Get off your high horse! He then would cut us off or walk away as we were talking, and had the audacity to tell the other table that we were "annoying and confusing". Um, why would you bad mouth us to the other table in our party? You do know that we are all friends right? They also messed up a lot of our orders, bringing items to the other table.

    By then our other table had had it with his rudeness. We asked for another server, but I guess they weren't able to take him off our table. They comp'd us with a bottle of Dom, which was very nice (adding a star). I think they also removed a couple of items from our bill.

    The decor of the hotel is nice, and the food was ok. But I was just so appalled at the service that I will never return.

    08/03/14 | Link | Rating: 2.0
    398. Jeff T.
    Checked in here today to start off my honeymoon. Without asking we were upgraded to a studio suite which is very nice. Great customer service.... They rang my doorbell asking if we needed towels, shampoo or anything else. They also gave me a ride in the BMW 750 to a restaurant of our choice while we waited for our room to be ready!! This hotel is GREAT!

    03/07/14 | Link | Rating: 5.0
    399. Alex W.
    Mixed review - Nick who works on the front desk, amazing ! Charming, etiquette and beyond accommodating. Aimit ( Eumett) is the epiphany of everything that is wrong with hospitality. Incredibly rude, aggressive and would probably better suited to being a chamber maid... At the ramada !

    05/07/14 | Link | Rating: 1.0
    400. Melissa N.
    Loved this hotel! We were here for 3 nights and enjoyed it very much! Very centric and has a few restaurants walking distance from it! Amazing service! Beautiful Beautiful place! The lounge at the lobby is so chic and nice decorated! You definitely feel like home! Love the outdoor living room and all the fireplaces! Oh and they love their mirrors!
    Amazing design at the rooms as well!
    We could only have breakfast once and it was amazing! I had eggs Benedict with salmon which were unique made with foams and , definitely a fresh take on them! My husban had the Docen Quail eggs sunny side up with mashed banana and something else that can't remember but would go back just for this!
    Great experience! Going back for sure!

    16/01/13 | Link | Rating: 5.0
    401. Tiffany L.
    I love this place quality of food is great

    03/07/14 | Link | Rating: 5.0
    402. Michelle W.
    This place is ridiculous! (In a good way of course)

    If you're looking for that fancy schmancy, knock your socks off hotel, this is the place to go. But if you're looking for all that without the fancy, uptight people to go with it, then stay away.

    I stayed here for a quick two night stay and had a great experience. My room was extremely clean and all the staff were super friendly. From the concierge to the valet, everyone was super professional and helpful. The hotel is also conveniently located to the mall and a bunch of food. If you're looking for something quick to eat during the day and something fancy at night, you're no more than a 10 minute walk or a 15 minute drive away. The convenience alone makes this hotel that much better.

    Yup, I'll be back. The uptight people aren't hotel staff so you really can't do anything about that, but what do you expect from a hotel of this nature?

    19/02/13 | Link | Rating: 5.0
    403. Mary S.
    Stayed at the SLS Wed. Feb 13 to Mon. Feb 18, 2013 with my fiance. We booked off of expedia and got an AMAZING deal saving us $1000 when we booked with flight. This hotel isn't cheap, around $400/night but we paid less than $300/night with the deal. The hotel is stunning! It is definitly a place for a younger crowd late 20s-40s. I really like the deco, reminds me of a darker W. They have a bar downstairs, drinks are quite expensive but great service. The Bazaar is right beside it and it is always busy! The valet was also very busy but if you call from your room 5-10 mins before you come down your car will be ready! When they open the door for the driver (fiance) another valet always come to the passenger door for the lady (moi) even when they were super busy, which I thought was a lovely touch!
    The rooms are very cute! The bathroom is connected to the room with a big mirror that can be rolled to open it. The showers are nice, lots of mirrors. Beds are comfy, they have the same idea as the Wynn with no door hangy things to clean the room but buttons you press from the inside. I like hotels with that WAY more!
    The location is great, right beside Beverly Center and close to Rodeo and all the great restaurants on La Cienega Blvd.
    Def will return! Can't wait :)

    20/02/13 | Link | Rating: 5.0
    404. Niva S.
    I got to come here as a guest and experience all the hotel has to offer.
    The lobby and restaurant vibe was nice and vibrant. I has the chance to come on a very busy saturday and I enjoyed the great food and obeisance. I really loved the look and style but I really felt the hotel could use more lighting.
    Great location and not hard to find. Plenty of street parking on the other side of the hotel.

    06/12/13 | Link | Rating: 5.0
    405. Tania B.
    Brandon McNeil is a fabulous bartender.  So topical and fun and not intrusive.   The bar at the pool is great!  Brandon was the highlight of our stay.

    04/08/14 | Link | Rating: 5.0
    406. Simon H.
    Great recovery from mix up over my sister's room.

    Eric at the pool bar did a tremendous job of making my family feel at home and really helped kick our vacation off with his warmth and hospitality.

    05/08/14 | Link | Rating: 5.0
    407. Julie G.
    I was at the bar at the Altitude pool today meeting a client for lunch...food and drinks were great, even better was the service! Our bartenders name was Brandon and he made the best strawberry margaritas ever. I ended up getting 3! I would highly recommend this place, and if you're there while Brandon is, DEFINITELY get the strawberry margarita. Very clean, friendly environment, perfect place summer pool bar.

    21/07/14 | Link | Rating: 5.0
    408. jon b.
    This hotel is confusing. The hotel rooms have mirrors on every wall, including in the bathroom, which is not the best when sitting on the toilet and have 3 mirrors staring back at you. Our room had mold in the shower, and after telling the management, it kept coming back. Our outside area had dead plants and a sliding door you need to be Hercules to open, but I guess they should get some points for a decent thought.

    Beware 'yall prices in the hotel room for room service and laundry are outdated and inconsistent, so check your bill.

    If you want breakfast, be prepared to wait at least 25 minutes to be seated on a highchair to only help yourself to a couple danishes and warm yogurt... At these price points one should not have to wait, let alone deal with MOLD IN THEIR ROOM.

    They try really hard to be "cool", "hip" and "different". We live in NYC and we're pretty used to hip hotels, they missed the bar here in a big way.

    I suggest you spend your money on a nicer, better hotel. The Sofitel has better amenities and seems like better located.
    Room Tip: CROSS YOUR FINGERS... Our room had mold and dead trees on the patio.

    28/10/13 | Link | Rating: 2.0
    409. Travis P.
    I like to come here for the bar from time to time. They Make great cocktails and have pretty good service. The SLS is a good place to take a date and of course there is a hotel there so that makes it convenient for later in the evening.

    03/07/14 | Link | Rating: 4.0
    410. Joanne K.
    Great time on the poolside. Delish food and cocktails served by the nicest man, Gustavo. He said it was his second day on the job but he made sure in every way we were happy with our experience at the pool. :) overall great time at SLS and will def come back.

    10/08/14 | Link | Rating: 5.0
    411. Derrick S.
    I have always been a fan of boutique hotels such as this one.  I was a little nervous as LA carries a stigma of being snobby and off-putting.  Well when I walked in to the SLS I was so pleasantly surprised.  I was greeted by the valet with a huge smile and a sincere welcome to the hotel.  I was checking in and my friend forgot to add me to the reservation.  In my past experience this is a huge issue and could take a while to rectify....not here! The issue was fixed within 2 minutes and I was on my way up to relax in the room.  The room was incredibly clean and was wells stocked with really high end amenities.  When my friend showed up shortly after me he walked in to the room and we both began discussing how chic and sexy the entire hotel is.

    Once we all eventually arrived to the room we got ready and headed down for a cocktail at The Bazaar.  I HATE Gin and Tonic, however, i've heard that it is a must at The Bazaar.  Now i know why because it was incredible.  The production value and attention to detail was really something to be appreciated here.  

    The concierge was very quick too.  I've stayed in many 5 star hotels with slower concierge service than the SLS so that alone speaks volumes. We had to request a couple of buckets to chill our wine and champagne and when we did it always showed up within a few minutes.  

    We also had brunch right there in the hotel and I have to say...it really was an experience.  It wasn't like a brunch that I've had in the recent past and it was a nice refreshing change from the norm.  The food was fantastic and the service was impeccable.  Our waitress, I'm so sorry her name is slipping my mind right now, knew exactly when to come around and refresh our champagne and take plates....she also knew when to give us our space and just let us enjoy each other's company.  That, I feel, is always the mark of a great waiter or waitress.  

    We went up to the pool area as well and it was so unique from anything else I've seen.  Just the way they've decorated the entire hotel is so unique and sexy.  The pool was area was very much relaxing, yet, there was still a lot going on to keep your senses peaked.  There was a DJ playing and I was very impressed because the music volume was just right so we could relax, yet, there was still a nice ambient music track always keeping us entertained.  

    All-in-all i feel like my experience was really incredible, very memorable and I would absolutely visit again.

    15/04/14 | Link | Rating: 5.0
    412. Terry N.
    As another reviewer noted- this place feels like you're hanging out with the Kardashians. I don't watch a lot of reality TV, but if I did, I probably would have recognized some people.

    So yeah, it's very LA. It's very Beverly Hills. Fancy cars out in front. Beautiful people wearing fancy clothes walking around. But the thing that I judge a hotel by is how the staff treat ME. And in this regard, the SLS was just lovely. I'm not LA, and neither were my friends. We wore shorts and t-shirts and drove a somewhat embarrassing in comparison Chevy rental. But everyone I interacted with from the valet to the front desk attendant to the operator were nothing but friendly and polite.

    I did appreciate the Phillipe Starck designed quirky interior. I found it strange, but refreshingly so. Oh, also- everything here's crazy expensive.

    03/06/13 | Link | Rating: 3.0
    413. Samantha E.
    This was my second time staying at the SLS. The first experience was great- classy, trendy etc. but my review is for my second stay,  which was last weekend.

    I gushed about this hotel to my friends who were staying with me this weekend. First off trying to get reservations for the hotel restaurant was a pain (2 weeks in advance) they did not "have anything" until we made a large fuss. When we got there we asked for rooms by each other, the manager helped us at the front desk, they said they only had the third floor, which seemed fine until we got on the floor. As we approached our room the door was ajar with a towel. Long story short these were rooms that people come to recover from surgery with a full time nurse and all. Gross. After a long and painful argument with the front desk we got the rooms we had expected. The restaurant tried to make it up to us with a voucher but the food was interesting and you had to be open minded. Very long story short I will never stay at this hotel again. It was anything but relaxing and we had to go through so much for nothing epic. Unless you are somebody don't expect much.

    21/07/14 | Link | Rating: 1.0
    414. KaThy T.
    The pig statues remind me of the movie Charlotte's Web, especially with the apples that are left on top of the platter near the check-in room.  Anyone can walk by and grab it for a snack.  

    The customer service is great.  The room service is wonderful.  Anything you need and ask for will be brought up to right away.  This hotel is very nice.  The room is pretty big.  It can accommodate a good number of people.  When my friends ordered a cot, it looked like another bed (twin size).  Upon first entering, there will be some desserts, etc on the table.  It was interesting to see the TV in the mirrored walls.  We've never seen that before.  Overall, our experience here was great.

    The only thing I kept wondering was what SLS stood for.  I never paid attention to the front counter until we walked by it one time.  SLS stands for everything on that wall.  It was interesting.  None of my friends realized that was what it stood for lol.

    03/12/13 | Link | Rating: 5.0
    415. Lely S.
    The smell of paint and varnish was overpowering in the elevators, hallways and in my room. I asked to be changed to another room and they promptly accommodated my request. The hotel and hotel SLS Hotel at Beverly Hills.com really need to let guest know that the hotel is undergoing remodeling.

    12/04/14 | Link | Rating: 3.0
    416. Rusho R.
    Had a great time at the rooftop pool... The service was beyond amazing! Big thanks to Jamie, Kelsey G, Cody, Gisele, Brandon, & Alex for taking good care of us... I love this spot! Best in LA!

    08/08/14 | Link | Rating: 5.0
    417. Jenny K.
    MIRRORS!!! AND MORE MIRRORS!!!

    the rooms are perfect for the ultimate narcissist.

    this is quite a pretentious hotel in beverly hills located next to trader joes on la cienega. you can walk to the beverly center easily. the wedding area of the hotel looked tacky with the plastic covering. they could have made it nicer-looking to match the rest of the hotel.

    beautiful, hip, cool. i liked the design of this hotel. it was well thought out, decorative yet practical. there was sparkling rosemary lemonade in the front during the afternoon. in the morning, they had complimentary coffee. but there was an employee who came to clear the place after she saw that i had filled my coffee cup. she removed the sugars, cream, etc REALLY QUICKLY. i found it to be quite rude. had to get her to come back to give me a lid for my coffee since she went away with all of them.

    you pretty much look anywhere and you will see yourself. the tv is inside the walled mirror. when you are watching tv, you can actually see a reflection of you watching tv. amenities were good except for one thing. what's up with rough toilet paper? you go to a nice hotel and get thin toilet paper at the restrooms that they have at the local park bathrooms. really??

    as for the gym, i loved the technology there. they have several pulley machines where you can adjust the weight and vary the workout. the spa is next door if you are so inclined to spend $$$$$.

    the pool area is on the rooftop. it has huge frames with...yup, you guessed it: MIRRORS.

    we wanted to eat at jose andres' bazaar but could not get a reservation due to the busy holiday season. they don't have special reservations or discounts for hotel guests. the bar near bazaar is open late. tons of pretentious hipsters wearing fedoras and suspenders. you can have drinks and dessert there.

    you don't have to valet your car. but most people who are staying here probably don't care much about saving the $35. we found parking on the street with no problems.

    02/01/13 | Link | Rating: 4.0
    418. Emma T.
    This is a great place to attend a Soiree,  Glam up and smell good and arrive a little late so all eyes will be on u. I love the appetizers great bar, wonderful service, parking is spot on, a great place to meet and greet.  When you go here you feel like a VIP,  did I say feel like a VIP,  SMDH I am an A Lister and wherever I go I Rock it

    02/05/14 | Link | Rating: 5.0
    419. Ken V.
    I came to SLS to parties couple times. Everything seems very good but only and the only one thing that turn off everything
    was at the Valet Parking. The Man who handed the car back to me "Fart" with terrible smell in my car. They need to teach their employees some manners

    15/12/13 | Link | Rating: 2.0
    420. Ann B.
    Lay a bad trip on its terrible customer service or the fact 'getting old brings sensitive nerves'. SLS Hotel just rips you off real bad - right from its $36 valet charge to around $15 for Wi-Fi. Damn, are you open to burgle people who come with a hope to spend some nice time at your luxurious looking, fake alleys?

    This place is no good seriously. Happened to hop in here (granddaughter was here for a sojourn) and ah, what an awful experience. Yep, plush interiors make you feel good for a while but soon you realize - SLS swindles and charges you for all that. Don't really think, it's worth a place to take ten (at least, when it's not the only place left in Los Angeles).

    A little advice to folks there, do not go to this place unless you like wasting your hard-earned money or you're done with this world.

    10/12/13 | Link | Rating: 2.0
    421. Mel P.
    Jess makes the best drinks in the world - seriously. I usually don't even like to drink, but I sure do here! Ask her for her coconut rum special - it's to die for!

    24/08/14 | Link | Rating: 5.0
    422. James B.
    The SLS throws it DOWN on the weekends! The coolest people end up there and the partying is fantastic!
    I've stayed in their room several times and wow! Beautiful!
    Price of alcohol is a bit much but you're paying for the scene and it's worth it!

    04/11/13 | Link | Rating: 4.0
    423. Linde G.
    It is a high end hotel in Beverly Hills. But there are many of those, and this one has the worse service. The bathroom was not cleaned well. We complained to the housekeeping. Yet it took some a long time to respond, so we called the manager. And she came with such an attitude we did not want to experience again.

    15/06/14 | Link | Rating: 1.0
    424. Cory A.
    One of my favorite hotels.  I am a sbe preferred partner but had not visited this location.  I booked a room for my mom while she visited and couldn't have asked for better service.  I would definitely recommend this place.  They greeted me by my name when I passed the desk and treated my family with complete respect and attentiveness.  The staff truly cared about us and wanted to ensure that everything was perfect.  My aunt had never been to Los Angeles and was also visiting, the staff here really made her trip one to remember and I thank them for that.  

    As far as the facilities are concerned, the rooms were very clean and nice.  The hallways were well kept and decorations were hip and very "Hollywood"  Staying here is truly an experience and I can't wait to check out their other hotels when I book my next trip.  Awesome!!

    Thank you SLS Staff!!!

    26/02/14 | Link | Rating: 5.0
    425. Mr. L.
    Hit this place up all the time for a late night cocktail and the good vibe. Drinks aren't cheap but hey, it's the SLS. Great interior bar area, decent crowd and stays busy a little later than a lot of spots in the area, especially during the week.

    Bartenders are mostly all pretty cool. Ask for a specialty cocktail and they usually have a trick or two up their sleeve.

    04/02/14 | Link | Rating: 4.0
    426. Ron H.
    Funky, fun, and friendly staff.  They go out of your way and offer 5 star service at every point of your stay here, way better than I was expecting from a boutique hotel.

    Arrived on Mothers Day, and our 12:00 early check-in to one of the suites was somehow honored with a call at 12:10 that our room was ready.  

    The #73 room has an interesting layout with a huge bedroom and desk with a partial wall separating a narrow living room.  We opted to move to the #75 corner suite which offers a better separation of the bedroom (with two double beds and wrap around windows) and a living room with four lounge chairs and two sofa's.  The partial sliding mirror wall into the bathroom, and the legit rain shower are really nice touches as well.  This doesn't feel like a hotel room, it feels like a large NYC apartment where you'd be comfortable living.  Our only complaint is the lighting is on the dim side for a hotel room, but it's obvious this is part of the design to give a certain look and feel to the space.

    Great pool scene (now closed to the general public) with a 1' deep wading pool and 3' deep pool next to it, with cabanas surrounding on 2 sides and deck chairs all around.  The DJ keeps the music at a reasonable level still allowing some conversation and thankfully a self-policing crowd with no kids running around, keeping the scene pretty much an adult only crowd.  The food is a little on the pricey side for just sitting around the pool...until you get it and realize it"s sit-down restaurant quality food being served.  Waiters and waitresses are abundant, friendly, and constantly checking in with you for drinks and service.

    If you didn't know it was a Starwood property, you'd think this was an independent luxury chain.  From the funky Philippe Stark designs to the VillainsAttic gun lamps in the lobby, this hotel screams LA-Rockstar style...where else can you step off the elevator on each floor to find a common chill area with a pool table!

    Highly recommended for all of your LA area travels, the experience is well worth the price of admission, and more!

    14/05/13 | Link | Rating: 5.0
    427. Jeremy S.
    Incredible second stay at the SLS. Five star A++ service at every level. Plush rooms and a fun, modern ambiance throughout.

    My only complaint is that upon checkout I had charges for phone calls (including 800 numbers) made from the room. At $400 a night, this is silly. The hotel should cover these charges.

    21/09/14 | Link | Rating: 5.0
    428. Kevin S.
    We have stayed at the SLS hotel for work events, and now for pleasure in our down time, as we have found the perfect luxury experience hotel with great customer service and doesn't have a pretentious attitude like many others in the area do.  The rooms are sleek, beautiful, and sexy, the rooftop Altitude pool is the place to relax and be comfortable during a relaxing day, feeling hip and comfortable at the same time, and the Bazaar for dinner and breakfast at Tres is outstanding.  Top service seems to be integrated thoroughly in their training of employees, from the valet staff, to the housekeeping, pool staff, to the management. Karen and Jeannie help with the work special events and hands down, they are the best at making sure things are done right and we are taken care of and happy at the hotel.  Hard to believe that still exists in this day and age.  They go above and beyond.  Kudos especially to them!

    Thank you for many memorable, great times at a place where it feels like you are escaping from the city.  We live in LA, and feel like we are truly on vacation when visiting this hotel.  Top notch all the way!

    17/08/14 | Link | Rating: 5.0
    429. RC S.
    I travel all over the world and stay at the most amazing hotels worldwide and I have to say the SLS Beverly Hills is one of my most favorite hotels!  Being in the entertainment industry i host a lot of high profile events with the top leading luxury company in the world.  The staff at this hotel is impeccable in the details, hospitality, care and customer service!  Karen and Jeanie in special events are the upmost professional ladies I have ever had the pleasure working with in my over 20 years in the business of global travel and event hosting.  Omar and Lauren in Banquets are brilliant and the whole team is exceptional!!!! Not to mention the rooms are fabulous and the Bazaar restaurant is out of this world!  A true west coast red carpet treatment from valet to checkout!!!!

    23/09/14 | Link | Rating: 5.0
    430. Amir H.
    the hotel bar has amazing drinks. I tried the old fashioned and it was on point. the setting and decor is awesome as well.

    13/08/14 | Link | Rating: 4.0
    431. Suzane C.
    Juicy place for a bridal shower tea party

    Came here for a private bridal shower. It was beautiful and classy. Usually the restaurant is closed until dinner. However, they do accommodate private parties in the afternoon from 2-530.

    The place is gorgeous with nice chandeliers and little statues and decorations with the hip modern feel.

    The food was delicious and had a great mix of delicacies. There were sliders from crab meat to smoked salmon and caviar and foie grass. There was also scones with grilled sandwiches. Sweets had pop candies and chocolates. Per person was about $45 which was well worth it to have your own private tea party.

    The waiters were all very courteous and helpful and catering. The place was perfect for any private party. Beautiful place!!

    Valet is about $12.

    12/03/12 | Link | Rating: 5.0
    432. Renuka V.
    2 of us walked there from Goal post-Holland losing in the semis of the WorldCup. Ordered a jug of potent cocktail(!), jumped into the pool for a bit and then, lounged by the pool n soaked in the sun whilst drinking our woes away! Somehow managed to get home alright.

    14/07/14 | Link | Rating: 4.0
    433. Stephanie S.
    I had the most wonderful experience here today. My boyfriend bought me a massage at Cielo. The lounge was so incredible and tasteful. Exquisite attention to detail. Sexy and yet still calm. And Marissa was one of the most knowledgable, sweet intuitive massage therapists Id ever have. Can't recommend her enough. Then I had lunch at the pool where Leland gave us the best service. He was classy, fun, interesting and generous. Down to a surprise birthday cupcake! Can't wait to go back and stay overnight. Best day I've had in ages.

    14/09/14 | Link | Rating: 5.0
    434. Natalie M.
    Crazy Disappointed by customer service.
    We came to have dinner, we had reservation, everything supposed to be perfect.
    but the mistreatment started  from the hostess. She was ignoring  us standing next to her for about 5 minutes (probably could not finish her Solitaire) - not even Hi, would you please excuse me for a minute. - Nothing! just like we were not there at all.
    then
    FINALLY!  Solitaire was over!
    she found our reservation. Unfortunately, my bf said that we are actually here only for dessert, thinking that they can seat us to Dessert area.  
    SUCH A TERRIBLE MISTAKE!
    they thought that we are not That Important anymore.
    and she offered us coffee table next to the exit.
    Well, if we came for a bar and got this place we could be happy, but we did the reservation and we wanted to have a normal dining table!
    Plus, they were half empty with 15-20 available tables which we could see.
    So, we told her that we want to use our reserved dinner table.

    And she said: do you really want to spend $500 for this dinner?

    NONSENSE!

    it is not the first time we were having a dinner in that place. and we know the prices.

    Last time we spent around $1000 there for the dinner with our business partners.

    now she is saying that to us!!!

    My bf got really mad and he said that he wants to use our reservation and have a dinner. She said  - ok
    she took us to the dinning are and offered the table next to the kitchen were the waites picking up already made food. and Im not kidding there were about 10 another free tables in there.
    We asked: could we take that free table? - no
    could we take that table? - no
    could we table that table? - no
    WHY? - everything is reserved.

    But we have our reservation too!!
    We didn't reserve the table in the kitchen! We reserved the table on the website as everybody else!
    Why should we get worse table then somebody else who also did reservation??

    my bf got really mad and start yelling at her. so she called manager, who said we were not welcomed in his restaurant anymore.
    Really?
    could you say it when we made our reservation or when we entered?
    why did we spend so much time and nerves to get that answer??

    I really feel mistreated and abused! Terrible! Terrible customer service!
    I really like the place before but I would never ever come back again!

    21/04/14 | Link | Rating: 1.0
    435. Keith F.
    So just a little update ii have been over charged to top it all off!  When I called the hotel to speak with accounting the sent me my bill right away. And after going over tried calling back and emailing no one will email our call back.  The SLS stand for simply low service.

    09/08/14 | Link | Rating: 1.0
    436. Danielle S.
    I had mixed reviews about the SLS. Number one, its a beautiful hotel, inside and out. But, I just couldn't handle how pretentious the place is. Okay, Okay, it's Beverly hills, I know! But, I live in LA and would rather get a glass of champagne somewhere that doesn't cost 24 dollars! I don't know who you think you are!?

    The shop they have inside is awesome, the bar area has enough seating.  But the bar itself is small and the prices are ridiculous.

    I've never eaten there, but I can't even imagine how spanked I would get on that bill.

    Bottom Line, go if its a special occasion, go if you are loaded, but on a regular Friday, there are a million other places I would have rather been.

    21/02/14 | Link | Rating: 3.0
    437. Melina F.
    Horrible experience here one night.
    Went to the bar for a drink.  The bartender was the rudest server I have ever experienced (no exaggeration)

    The lady walked up to us and asked what we wanted, no smile, no hello. She asked what we wanted to drink and I asked her about a drink the bartender next to her was making.  I asked if it was a certain one I was looking at on the menu.  Without a smile she sais yes and took my menu.  She started pouring the drink and my friend asked her if it was the same one we ordered.  She said "yes it is and before I left I reiterated to make sure".  I was shocked at her nasty attitude.  Such a nice hotel and to have such a rude, nasty bar tender was shocking. By the way, I was on a first date so we were both shocked by this woman rude tone, but were both a little uncomfortable and did not say anything.  She did not offer to make the right one, but continued to pour the wrong drink and then brought our bill.  

    We went and sat down at a table.  I was so bothered I called over the manager to let him know about her unacceptable attitude and tone.  He did change our drinks out, but seemed to not care that this rude bartender had the nerve to say she had "reiterated"

    I failed to get her name, but to have experience someone nasty ruined my night.  I do not expect much out of a bartender except to be helpful, smile and pour the drink I ordered.  She failed to do any of those and I would not go back to that bar and I will and have told everyone I know that lives in the area to stay away.

    To top off the experience, The bus boy dropped an ice bucket right next to us and it hit my leg.  My legs were soaked!

    I had to ask for a few napkins and they came to mop the floor in from of us and under our table.

    Horrible--

    25/02/14 | Link | Rating: 1.0
    438. Sandy C.
    Modern Opulence.  

    When you pull up to the SLS Beverly Hills, you'll know you've arrived in LA.  
    Everyone is dressed to the nine's.  
    Beautiful women checkin in with their Loubiton heels
    the bellman bringing up their Louis Vuitton luggage
    the valet attendant driving off to park an Aston Martin

    You'll feel like you've just entered the new version of the old Ian Schrager Hotels, more like a lounge or club, than a hotel, where the lobby,  restaurants and bars downstairs are buzzing with beautiful people sipping cocktails.

    And like Schrager, the rooms are small, but the finishes and cool factor allow you to forgive them. Sliding modern barn doors to the bathroom, blacked smoke mirrored walls, with flat screen TV built in.  

    Ask for a room with an outdoor patio, there are not too many, but you'll double your space, with an private patio.  

    I could spend all day in the lobby soaking in all the elements of the decor.  The sparkling  cascading crystal chandeliers, the dark walls, pops of warm led lights on all the eclectic furniture.  

    During the daytime, you can lounge at the roof top pool and order pitchers of white sangria and have brunch in a cabana, or you can even lounge in the pool, they have clever little chairs and couches inside the pool to cool off.

    Love this place, its 's entertaining.

    14/11/13 | Link | Rating: 4.0
    439. Kelly Ann D.
    A hotel that has to be seen to be believed, incredible decor and a buzz for feeling like you just stepped into an exclusive world . Absolutely loved my room, the suites are most definitely worth it. Dinner at the bazaar and a walk away from fabulous sushi, steak or korean bbq. The roof top pool bar boast opulence, and the service is exceptional, will definitely stay again when i am in town. Thank you :)

    14/10/14 | Link | Rating: 5.0
    440. Arika S.
    Love the hotel but rules have changed. No more non hotel guests at pool which is kinda whack but oh well I guess.

    14/05/14 | Link | Rating: 5.0
    441. Laura G.
    Wonderful experience. Came here to celebrate my 5th year anniversary - guest services was great - the hotel just in general has a lot of unique & swanky features & of course amazing restaurants on site. Great location & we enjoyed the complementary BMW car service. Highly recommend this hotel!

    06/09/14 | Link | Rating: 5.0
    442. Robert Z.
    Just arrived to the pool bar from Australia.  Best bartender I have met and I have met a few - Eric serves amazing Hendricks cucumbers, watermelon marg. absolute rockstar!

    22/10/14 | Link | Rating: 5.0
    443. Brian C.
    Great staycation for the wife and I. The hotel was just edgy enough without being over the top and the staff was great. Will go back again when we want to stay close to home. Pool, food, spa, gym......all awesome.

    12/09/14 | Link | Rating: 5.0
    444. Gisy J.
    I loved this place , the decor is AMAZINg little bit pricy but is worth it.
    Totally

    13/01/14 | Link | Rating: 5.0
    445. Jake W.
    Very interesting decor / clientele.  These are the reasons you'd go.  The decor seems like just a bunch of random gaudy pieces of furniture / decorations.  The clientele is kind of the same - a combination of locals and tourists who are mostly dressed up in the most gaudy dress they can muster up.  

    Drinks are overpriced - even for LA standards.

    Interesting place to take out of towners for one drink just to give them some interesting visuals.

    30/11/13 | Link | Rating: 3.0
    446. Jennifer K.
    My parents are Starwood Preferred Guests, so we had the privilege of spending the night at SLS without having to drop 5 bills. It was only for one night, but it was a luxurious one at that.

    When you pull up to the front of the hotel, your door is opened for you. Your luggage is taken from the trunk, and valet parks your car so you don't have to worry about it later. You are led to the lobby, where you check in. You are offered free drinks (up to $30 worth, I believe), or SPG points. Oh, there's also a pig statue that has complimentary apples on top of its head.

    Once you figure out what room you're in, the bellboy leads you to your room and handles all your heavy suitcases and bags. If you need any help, he will gladly assist you.

    The room itself was pretty dark. Everything, including the tv, is surrounded by a mirror-like material. I don't really know how to describe it, but it gave off a modern feel. The bathroom was very spacious and had an actual tub. The kind with feet. The shampoo, conditioner, and body lotion are all from the hotel's spa, called CIEL. They smelled so good! I wanted to purchase them online, but unfortunately, the spa does not sell them :(

    I would have loved to stay for a couple more nights, but one night was all I had the pleasure of experiencing. Would love to come back!

    05/08/12 | Link | Rating: 4.0
    447. Michael Y.
    I visited SLS  Hotel at Beverly Hills late March 2014. The foyer/lobby area is wonderful, obviously the focal point of the hotel. My room was on the 17th floor and was a double double. Th room was more than adequate and cleaned every day although I do echo the fact the rooms need an update. It wouldn't stop me from staying again though. As for location, 2 mind from Grand Central, 12 mind walk from Times Square, 10 mind from Empire State. A great base to explore from, give it a try!

    11/11/14 | Link | Rating: 5.0
    448. Erin H.
    **This review is specifically for the rooftop pool party.

    Once upon a hot summer Saturday, my coworkers and I got a bed at the SLS Hotel's pool party. It was nice! I've actually never been to a pool party in LA until this one, and I was pleasantly surprised. Unlike the super party hardxcore day clubs in Vegas, the SLS was really chill but at the same time pretty lively in terms of the crowd that showed up.

    There are 2 pools: one is "normal" about 3.5-4ft ish deep, and the other is a standing pool? I don't know how to describe it. It's only 1.5 ft deep, so enough to keep your feet cool or if you sit down, you can lounge against the sides.

    The service is good but the prices for drinks/ bar tab on our bed was really high. There's this margarita pitcher we got that tasted really good but it was so much more expensive than it should've been. Meh.. I think that's just what you have to expect when you go out to party (even if it's not like super hardxcore partying haha).

    I don't really have anywhere else to compare this to, so this is the best pool party in LA that I've attended thus far!

    08/09/13 | Link | Rating: 4.0
    449. Steve Y.
    Service is terrible...did not give me the room I reserved a month in advance, said they were oversold...won't come back here again.

    06/11/14 | Link | Rating: 1.0
    450. Robert M.
    When the W grows up it will be the SLS - slightly larger (this happens with age), weapons as art/function (see picture), functional and cool spaces (The W has a lot of cool spaces but I am never sure they are useable).

    Staff at the SLS (and W) seem to be annoyed by the guests - especially guests that are not celebrities.   Today at the SLS I was ping ponged from the concierge desk, to the manager's desk, back to the concierge and then to the check-in desk.  This doesn't happen at the Ritz (at least it hasn't happened to me).

    At check-in they were more than happy to take my bags but getting my bags back was not as easy.  I went out to lunch and expected the bags to materialize in my room before my return.  After lunch at India Grill (across the street) I returned to the room but there were no bags - it took a call to have the bags delivered - again this wouldn't happen at the Ritz. but I wouldn't be as cool if I stayed at the Ritz now would I...

    The food is incredible and they make a mojito with spun sugar (cotton candy) and other drinks with liquid nitrogen (liquid nitrogen, enough said).  If you don't spend the night definitely stop in for the food and drink.

    09/11/12 | Link | Rating: 4.0
    451. M C.
    Beautiful suite! I like the style and love the bathroom!
    A very sexy room!

    Wasn't impressed by their bar and their $32 for a glass of Veuve Clicquot!

    29/12/13 | Link | Rating: 5.0
    452. Desiree F.
    We were extremely unhappy with our stay here.  We looked at several hotels for New Years Eve before choosing this one.  Over the phone we booked the balcony suite for us and two standard rooms for our friends.  We picked the balcony suite because it came with a Mac computer and I needed access to a computer during that evening  (my laptop was getting serviced).   We also reserved a PlayStation over the phone so that our son would have a source of entertainment.  We went in person to the hotel to look at the rooms and see if we should upgrade for more space.  Since this room came with the computer we chose to stay with the balcony suite.   While standing in the hotel again we made sure that we had reserved  the Mac computer and PlayStation.  

    On our arrival not only was the staff extremely unfriendly we also did not get any of the items we had reserved.   I was told by the concierge that only certain rooms come with the Mac computer, our particular room  was not one of them and nothing could be done about that.  The PlayStation- well the hotel no longer offers that amenity.  I am extremely upset that we were told over the phone on multiple occasions, online and in person that our items would be available.  The excuse we were given that night was that the people at the front desk are new.

    06/01/14 | Link | Rating: 1.0
    453. Margaret C.
    This is the review for their dessert. First of all, this place is above amazing. I've been hearing a lot about this SLS hotel, and I've been dying to try it myself. Yes, they valet only and it's expensive $14, but it's beverly hills, free parking is almost rare. The interior of the hotel is glamorous and chic when you walk in. If you are here for desserts after dinner, you can sit anywhere in the lobby without the reservation sign. They don't have a huge selection for the coffee, and my latte was alright, but their dessert will blow-you-away. I did! It's every penny worth spend. I prefer something fruity and light, so the waitress suggest their COCONUT TAPIOCA: a foam/sorbet like dessert with passion fruit sauce. I want to cry when I savor this piece of art down my tastebud. The flavor blossom when it touches your tastebud and it doesn't melt. It taste like coconut flavor clouds, but not sweet. The passion fruit sauce adds a pinch of twist to the sorbet. It's interesting that it is a sorbet, because it doesn't taste like a sorbet at all. I can't stop thinking about it after I left. I'm looking forward to try their afternoon tea (3pm-5pm) at TRÉS: it's approximately $36 per person, but the menu looks amazing already. Come and try their dessert if you want to experience foodgasm!

    13/10/14 | Link | Rating: 5.0
    454. Stephanie H.
    We stayed here on a free SPG night and were pretty excited about the stay. We've only been to the Bazaar before which was an interesting experience. You have a Morton's and a Fogo de Chao just right there next to the hotel. By all exterior accounts, this place looks wonderful. That said, it claims to be a 5 star hotel and I really didn't feel like the rooms were 5 star quality, especially for being in Beverly Hills.

    We were upgraded to a suite because of our SPG status and while walking to our room, you just see that the hotel has been pretty beat up with scratches on the walls and small dents. It has a big party clientele. When we arrived at our room, our iPod dock was not working, our TV signal was off and there was a ghetto looking bandaid placed over something on the exercise machine. That said, when we arrived, the reception made us wait for about 15 minutes while our room was "being inspected." We found this kinda a bit strange seeming as we checked in a bit later so we assumed the room would already be ready. And then once we went to our room, we were surprised to find the above mentioned flaws. For a 5 star hotel, this place just seemed to lack that certain degree of polished touch.

    The SLS reminds of staying at the Andaz in San Diego, or I guess a Vegas Hotel. I appreciate the design, but I personally wasn't a huge fan of it. It appeals to a certain demographic but it was a bit too stark for my taste. That said, the bed was very comfortable as well as the linens and I thought the embedded tv in the mirror was nice.

    The pool is also a bit small and can get very crowded at certain times. Overall, we weren't dissatisfied with our stay but we were expecting a bit more. We ended up responding to a survey from the hotel though and they ended up crediting us back few SPG points, so that was a nice plus on their customer service.

    24/07/13 | Link | Rating: 3.0
    455. Fabulous K.
    I stayed here last week for work and I must say it is Gorgeous and Fabulous! You will not be disappointed! However the service is not the greatest! The staff here act like they are doing you a favor! Both times I was in line at reception and at the concierge and they answered the phone and had me standing there! They will not even acknowledge with a smile! So rude! And when we checked out it was a line on a Thursday and the receptionist was late! She came in running and all disheveled! It was hilarious! So they offered to have our bags sent to outside. It took 20 minutes! However, while waiting Jermaine Jackson did pull up so it was a celebrity sighting if that's your thing! While I stayed here, they were shooting a Net Porter. Com television show or something and this woman came running out of the room screaming at everyone to SHUT UP....THEY ARE FILMING! Lady...you are the only one screaming!! So stupid! Other than that you will love the room...so beautiful and chic! They did an excellent job on the decor. Also the hotel restaurant is excellent! The servers over there were EXCELLENT! Maybe they should train the hotel staff!

    02/03/15 | Link | Rating: 4.0
    456. Yaron H.
    Last year vacationed in LA at the sls hotel at beverly hills i was there for a fantastic weekend at the rooftop pool altitude and had the best weekend of my summer hands down. that party was incredible. Ali and Clutch were my servers, they were so fun and really made for a great couple of days for me and my group of friends. I remember Gyzelles mojoitos... so good! and Mark the host guy it the suit was the nicest guy ever!

    i came back to LA this summer specifically to go to this hotel and the pool was not the same.. at all. in fact it was pathetic. I... should have just gone to the beach...
    The servers were great though- Jamie Kelsey Eric and Adam served me they were really nice and helpful... but what is the deal with that weird guacamole thing...romina made it really well... but the concept is so weird. anyway the pool was maintained but the pool party was atrocious.. or not even a pool party..i mean really upscale place to take a pack of wild children... and douche parents looking for a "trendy" place to sit around. while a dj plays quiet relaxing music.. sweet.

    All in all... this place has potential..but the hotel need to figure out if they want a party... or a childcare center.

    30/09/14 | Link | Rating: 3.0
    457. Nadia D.
    Love the decor and restaurant but don't sleep here if you actually need sleep. Paper thin walls and every time a door open or closes in our hallway our door also clicks like someone is trying to open it. Also hard to do makeup in bathroom as lighting is very harsh and extreme.

    06/06/14 | Link | Rating: 1.0
    458. Brandon F.
    I spent the night along with my fiancé and I must say the service is 5 star. Amanda was beyond fantastic and accommodating during our stay. She even sent us a bottle of champagne and chocolate covered strawberries! We took her advise on everything and were not disappointed. The hotel room was very clean and modern with a nice large shower. Unfortunately the weather wasn't that good so we stayed away from the pool, however from what we saw it did look trendy. Overall great stay with exceptional service.

    04/12/14 | Link | Rating: 5.0
    459. Alan B.
    Cool hotel. Great place to hang out to have drinks. It's cool place for happy hours.

    16/01/14 | Link | Rating: 4.0
    460. Eric H.
    If you are looking for a luxurious, yet fun atmosphere Sls is the place.  From amazing food in Bizarre to a loungy experience at the rooftop pool, the whole ambiance is amazing. You pay for what you get.

    19/05/14 | Link | Rating: 5.0
    461. Ebony D.
    If you don't have a key and you are spending the night with other guests don't roam around. You will get locked out of the elevators if you don't have a key. You will get locked on whatever floor you're on. It's definitely a celebrity hotel. All the walls in the hotel room are made of mirrors. It's a fantasy in the hotel, the restaurant, and outside! It's just something to do when you live in l.a and you're bored.

    17/12/14 | Link | Rating: 4.0
    462. Gerald B.
    We love the hotel. We got married there. Everyone treated with utmost respect!

    Director of catering - Douglas is amazing!

    08/10/13 | Link | Rating: 5.0
    463. Benjamen J.
    Great atmosphere to link and talk business with attentive staff and food service.

    19/10/14 | Link | Rating: 5.0
    464. Mel P.
    This review is regarding a stay I had at the SLS last year.
    I'll start with the good, the hotel is hip with a great rooftop area and nice dining options. I went there to celebrate with a friend  who was getting married and we had a nice stay. Unfortunately, the experience was ruined by an expensive  billing error and the staff's unwillingness to correct it, as well as the reservation managers lack of responsiveness.
    In short, I was offered a promotional rate for a three night stay, although I was not sure if we would stay three nights, was considering two. The concierge assured me that it was ok, he would book me for the three nights to receive the rate and I could cancel the third night upon check in ( said it was fine within 48 hours.) I have this communication in an email.
    Well we ended up staying the two nights, I told them upon check in to cancel the third night, and I was still charged for it. After making several phone calls and speaking with different people, I was told that I received a promotional rate and was not eligible to cancel the third night. Now, I don't doubt this may be the policy-but I was told otherwise by the concierge (remember, I have the email,) so that was the mistake of the hotel, not mine, yet I ended up having to pay for it.
    I received a message from a gentleman ( I believe his name was "Khoa") saying he would look into it with the concierge, never called me back. Now at this point I've paid a few hundred dollars for a night I didn't stay and am spending hours trying to get someone to honor a rate that was given to me by one of their own employees. Very disappointing level of customer service for an otherwise nice property.

    05/02/15 | Link | Rating: 1.0
    465. Alex E.
    I went here for a work seminar in one of the conference rooms in the back. The food was catered by the restaurant in the hotel. This is the coolest hotel I have seen and the restaurant/Bazaar is unbelievable with unique décor and items for sale.

    The food and service were good, but t he dessert was remarkable. It was a chocolate mousse individually made in large cups with I don't know what kinds of other sweets mixed in and layered on top. I almost ate a second one. I don't know what this was called but it was oh so good.

    I parked in the valet and it took 5-10 minutes when I came back for my car, but the weather was nice and I chatted with some others who attended the seminar. Great area and great place for a good time with friends on a Saturday night. Enjoy!

    05/07/14 | Link | Rating: 5.0
    466. Winston S.
    Went here on Saturday night with 2 buddies and tried to get dessert and drinks.  They didn't allow us to sit anywhere except the bar, which was packed.  There were tables open in the dining area and the patisserie, but they wouldn't let us sit there.

    I have been here in the past, twice, and had a great experience.  Last Sat was the opposite.

    29/10/13 | Link | Rating: 2.0
    467. Lo P.
    I would give 3.5 stars.

    This was my second time staying here. As another reviewer mentioned, my first stay here many months ago was fantastic and flawless! So needless to say, I wanted to stay here again. Unfortunately it didn't deliver this time.

    Cons: they overlooked ALL the details that make an exceptional hotel.
    - Since they didn't have the room we requested, the check-in person said they would send up a nice dessert as an apology. never came.
    - I requested NY Times the next morning. didn't get the paper.
    - I ordered hard boiled eggs at the restaurant downstairs the next morning. after waiting 40 minutes and not getting them, I had to speak to the manager. ironically, he was the one who took my order!

    Pros:
    - After I took their on-line survey and mentioned the above, their manager personally wrote me an apology email.
    - When I spoke to the restaurant manager when the incident happened, he took care of the entire breakfast bill.

    Both times I stayed here, I was in LA to meet a friend who works in the hotel industry (she was staying with me at SLS Bev Hills both times as well). She mentioned that all the "good, experienced" staff at SLS Bev Hills are probably at the SLS Las Vegas, training the people for the new opening. hence, getting "poor experience" this stay vs. my last stay.

    Also, when you need to complain, be sure to take the survey and write in detail vs just complaining to the staff, which will rarely be heard by a manager - just FYI

    I still love the SLS Bev Hills location so I'm hoping it will return to the exceptional hotel I once stayed at.

    06/08/14 | Link | Rating: 3.0
    468. Hani M.
    I have a love hate relationship for this place. Hotel was amazing loved the lounge area middle of town which is great $5 Uber ride to anywhere you need to go. Now the flaws staff needs to get off there high horse. We had reservations to check in at 2pm didn't get our room till almost 6pm and the best part parked my car valet, first we waited about 40 minutes for my car then the valet guy comes out and says my battery to my key was dead I go to him impossible he tried to argue with you I told him my car is a 2015 it's not dead I told him they left my car on and killed my battery. After going back and forth we go down to my car and bam my car battery is dead. The two valet guys scattered around for almost an hour not knowing what to do till finally I told them call a tow truck (hotel didn't have jumper cables) they go oh U wanna pay for that told them no you guys are. It's not my fault and then again they scattered around like lost dogs.  Then finally one of the valet guys calls his triple A and they come give me a jump and when my car finally started noticed my car was in R. Mind you this happened at 1:30am

    12/03/15 | Link | Rating: 1.0
    469. Ariana K.
    My husband and I were given a one-night stay here as a wedding gift, the night before we took off out of LAX to our European honeymoon. Only word I could describe for this place - swanky! The young woman working at the front desk was absolutely fabulous and treated us like royalty. Being that we were honeymooners, we were given an upgrade to a larger suite and given several vouchers to use at the pool and lobby bar.
    Walking into our suite, our jaws dropped and we couldn't believe how lucky we were to stay here! Our suite was gorgeous, with every luxury we could find. What a way to kick off our honeymoon! Highly recommend - the staff and hotel is top-notch!

    04/06/14 | Link | Rating: 5.0
    470. Anudari K.
    Omg! I looove this place!!
    Me and my boyfriend decided to go to LA one weekend and we were recommended by our friend to stay at the SLS!! We arrived and the valet took care of everything right away. We checked in and our room was upgraded. We got the room on the same floor as the pool which is freaking awesome by the way. We didn't go for a swim but went out to check it out but nobody was swimming, just a bunch of hot girls in bikinis reading magazines kekeke :)
    SPG definitely has its perks.
    Great great location! It is close to everything. All the malls, rodeo dr, restaurants, and sightseeing places--all were extremely close. Its literally no longer than 20 min drive which is nothing.
    Service - was good. We arrived and ate at the très. The server was professional and definitely met our expectations. We went up to our room hours later and still had to wait for our luggages which was such a bummer because we were tired from the plane ride.
    Decors - i just cant stand how ridiculously awesome the furnitures, lights fixtures, chandeliers and just everything else was !soo cool. Soo contemporary and modern. So impressed w the designs! I was taking pictures of everything. Very tastefully expensive interior designs. Goshhhhh, so in love.
    So we walked into our room and i was flipping out. The room just screamed SEXY! Lol all the mirrors were tinted and dark and mysterious. So i loved it right away!
    When we checked in, my bf asked the guy if they can recommend restaurants and clubs because we were out of town. No reply that day. The next late afternoon we called and asked the same thing, again they said they would get back to us but didn't. We came  back from dinner and called again, they said they would email us and didnt?? Wtf. At this point we were so upset and called again. It got resolved right away why? Because we were upset? Plus, i called and asked for some band-aids, that didn't come. I called the next day again. Anyways, i just think for a place that is so highly regarded, the service shouldn't be so sucky. Plus the thing w the luggage. The service should be excellent. So thats why i gave it a four star.

    19/06/14 | Link | Rating: 4.0
    471. Stephen J.
    Stayed here for about a week on business and I am still trying to make up my mind whether or not I like the place.  

    First of all, it is not a business-friendly hotel as the business center is a joke and the wifi connection is REALLY sloooow.  The rooms are fairly large but the layout is just downright bizarre as the desk is set up behind the bed and there is zero room to maneuver your chair around the desk.

    Overall the decor is as many of the other reviews described - ultra-modern but for my taste it borders on a bit over the top to the point of trying too hard.

    Given how this brand is marketed within the SPG hotel group, it does attract a different crowd versus say the St Regis and I guess this is the nouveau riche cousin of the W.  

    At the end of the day, I judge the hotel by how comfortable it is and it just never felt like a second home to me as the decor was so jarring.  

    That said, full points go to the staff here for their friendly and efficient service.

    24/06/13 | Link | Rating: 3.0
    472. Sharon S.
    Ok so ill start off by saying I LOVE this hotel.  Not the restaurant but the hotel.  The decor,  85% of the staff and the location.  We had a blast.

    The rooms have everything you need.  Condom pack of two condoms for 15 bucks to a pair of dice. I mean who doesn't want to play last minute unplanned poker and do it in the butt on a hotel room?

    The tubs are amazing!  

    Concierge staff is helpful but oooooooo snide and spotty. You'd think we were at the freaking waldorff Astoria. I mean SMILE people! !!!  They acted like emotions would kill a small child on the other side of the world,  so they had to make sure to speak in low dull tones and frown.

    The valet team rocked. I loved the guy with the big hair.  You're going to know who I'm talking about if you see him.

    The mall is down the street but you're also a short drive from the Grove.  Epic shopping on 3rd street.  Melrose is a dirty little outdoor mall.

    Ps the tubs in the room are amazing! !

    Enjoy

    05/07/14 | Link | Rating: 4.0
    473. Wally W.
    Very accommodating Hotel! Excellent staff and great location. 2 thumbs up!

    13/01/15 | Link | Rating: 5.0
    474. Olivia Shay H.
    Always find me here on a friday, enjoying my local fav bar,Designed by one of my fav boys ( Phillip Stark) ,,always a great prelude to the evening

    08/01/15 | Link | Rating: 4.0
    475. Alice K.
    I can't believe it's been 3 years staying here, once again this was a staycation for myself after working practically 20 days straight and either I lock myself in a hotel or lock myself into a funny farm. Service was great from the start, I see they took my advice about the valet ticket taping it above my vin #, since my last visit I got a parking ticket in Beverly Hills. The room was comfortable and quiet, I spent my first day sleeping and watching no nonsense tv. I enjoyed my stay so much, I went ahead and reserved another night, since I did it on line, I did get a room with a tub, which I was sooo happy to soak, well... Due to there systems down, they didn't realize the room was still occupied, so the shock for both me and the guest that was still in there was pretty funny when I opened the door. Also my tub didn't hold the water, which sucked, and wasn't going to call maintenance while I was soaking wet. Than At 1:00 am. The noise from the lobby woke me up. As a SPG Gold member, every time I check myself into any hotel, it clearly shows my request: a quiet room, away from the elevator. The 2nd night was disappointing. The gym is fantastic and very clean and modern, empty, which I liked.

    27/02/15 | Link | Rating: 4.0
    476. Kristoff S.
    Just had a great staycation at the SLS this past weekend. The customer service was outstanding!!! From the checking in to the service at the pool, everything was spot on. I called for a music player for iphone 5. It was brought up immediately. Rebecca was prompt and friendly . The other 2 I would like to point out are Kelsi and Enos at the pool. Kelsi was great as we ran into a waiting list for the pool. She gave us a few options and offered to call us when the loungers became available. Enos was fantastic with helping us with our every need in rearranging and bringing extra towels. I can't wait to come back!

    The SLS will be my new go to when I need a getaway in my city!!!!

    27/07/14 | Link | Rating: 5.0
    477. Giggi Y.
    SLS is one e of my favorite hotels in Los Angeles. It's supper clean, professional and friendly staff. The hotel is very cozy modern boutiquey vibe witch makes it really sexy.
    The best part is the roof top pool. It's very classy, amazing view and the best part is that you meet people from al around the world.  Miles, the bartender is super great and generous whit the stiff drinks;) Karen who takes care of special events is amazing and really generous.   I live in The city so this def my go to on a weekend get away.

    29/08/14 | Link | Rating: 5.0
    478. V A.
    This hotel is all about hospitality. Everyone who works here is so helpful and courteous. An La hotel that is more than just a trendy
    scene-- would absolutely stay here.

    10/01/15 | Link | Rating: 5.0
    479. Donovan S.
    I am frugal when it come to giving accolades, however the SLS and its staff earned every world I'm about to write.

    I stay in hotels over 100 nights a year and this is one of the few hotels that I would ever say has nailed it from beginning to end.

    Small things matter when it comes to providing excellent customer service and the SLS staff delivers. To begin, especially in LA, finding an establishment where  the staff have an underlying pride is rare. Everyone, and I mean everyone, was pleasant and appeared to enjoy their jobs. Jessica at the front desk took note that my wife and I were there to celebrate our anniversary and had a bottle of wine and chocolates delivered to our room. Our server at Bazaar, Brandon,  set the perfect tone for our evening.  We were limited on time but he was able to make our dining experience feel as if we had all the time in the world. He asked us a few questions, made some recommendations, and we went with those Honestly, one of the best services I've ever had in LA  - Great job!

    The next morning we had brunch at Tres and again the food and service were amazing.  Don't let the $45 price of the brunch scare you off - Taste the food and you'll understand why I say that it's a value - it is no ordinary buffet (no cold shrimp tower or eggs Benedict) . Every table around us was praising the food as it was delivered.  

    Back to the small things ...
    1. The staff would often comment on our anniversary without us mentioning it.
    2. When contacting the valet they knew my car without a ticket (a first)
    3. Jessica - great first impression and thank you again for the nice wine and chocolate surprise.
    4. Brandon - thank you for making us not feel rushed when we actually were
    5. Food - Amazing! The first time in 100 meals that the price was justified by the taste and quality of the food.

    Yes, the property shows signs of age and yes the crowd had elements of 20-30 year old singles there to party but not once did any of it hinder our experience. My compliments go out to the General Manager and staff for reminding me what it's like to be impressed.

    09/08/14 | Link | Rating: 5.0
    480. Deepak D.
    awesome hotel! will definitely stay again! great bar downstairs!

    08/04/15 | Link | Rating: 5.0
    481. Sarah G.
    Enjoyed being on restaurant row. Easy stroll to a classy dinner. Small pool.

    14/01/15 | Link | Rating: 4.0
    482. Jay T.
    I love spending summer weekends at the Altitude rooftop pool.  

    The view is amazing, drinks are delicious, and it's all around fun in the sun.

    Drinks- You can never go wrong with a mimosa!  For cocktails, my favorite is the push pop cocktail.

    Ask for Jamie!  She's been our server a few times and always keeps us happy.

    18/07/14 | Link | Rating: 5.0
    483. Cindy M.
    Love this place! The decor the food the ambiance! Found a perfect chair in Bazar the restaurant! Tres is yummy too and the service is amazing! Bobby rocks as a waiter there. Try the artichoke appetizer and the mule! Yummy!

    22/06/14 | Link | Rating: 5.0
    484. Hang T.
    A Beverly Hills hotel often oozes class and style. This hotel is no exception. It's beautifully designed inside and out. A boutique hotel on a level of its own. I have all these great things to say about this place, but there are certain things that won't allow me to give it a perfect 5 star rating.

    The Good:
    - Modern Decor - ultra chic
    - Fabulous customer service - people go above and beyond here. Every time you leave the elevator, someone from the front desk greets you.
    - Rooms are completely equipped with the latest and best. (Sony TVs for example)
    - Attractive people everywhere is a plus. ;P
    - Communal area with a pool table on each floor.
    - Some rooms have a little patio area to smoke and chat in the beautiful CA weather.
    - Bazaar, the ultra hip restaurant, is right next door.
    - Trader Joe's and the Beverly Center mall are within walking distance (5 to 10 minutes)

    The Cons:
    - Overall, it's a small hotel
    - Rooftop pool is a nice feature, but gets crowded early and is small. You will feel claustrophobic.
    - The rooms are dimly lit so if you are a group of girls trying to get ready, the bathroom is the only area that will allow you to apply makeup correctly.
    - Valet parking only
    - Room rates are expensive, but what do you expect in Beverly Hills

    03/06/13 | Link | Rating: 3.0
    485. Cassandra Y.
    Having a Emmy party at the roof top pool.

    Beautiful hotel~ The lobby area has great crowd in the evening. Great place for a drink or dessert.

    The Parking: Valet (FEE)

    16/06/13 | Link | Rating: 4.0
    486. Tommy L.
    This review is only for the Valet Service which SUCKS.

    You would think when you are paying $14 ($19 with tip) you would be treated with stellar service. Its not that hard to smile and be courteous. When we exited our car, the attendant asked us if we were staying at the hotel or visiting. Told him we were here to eat at Tres. He then asked us for our last names which I clearly don't understand why since: 1) We aren't even staying at the hotel. 2) When we got our car back they didn't even prompt us for our last name. He then made a face because we were confused whether he wanted my last name since I was driving or the last name for the reservation. Def a mood killer. I wouldn't park here again and would rather walk the 2-3 blocks.

    29/10/13 | Link | Rating: 2.0
    487. Courtney L.
    My brother-in-law held his wedding reception here and it was the most GORGEOUS wedding I have ever attended. The place was beautiful and everything seemed to go off without a hitch.
    Since I wasn't hosting the event, I typically wouldn't review, but I did want to review 5 stars for the service because it was impeccable. During dinner a waiter accidentally knocked over a salad plate and my dress was coated in olive oil dressing. Since the dress was silk and light in color it was incredibly obvious. The upsetting part was that at first, the waiter just pretended it didn't happen and continued serving around us. We flagged him down and he gave me a 2nd napkin of the same material as the dress. Not very helpful. I was also mainly concerned because I had rented the dress (tacky? maybe?) and was concerned I was now on the line for a couple hundred dollars. Thankfully the banquet manager was more than accommodating and extremely helpful. I know the spill was an accident, but he offered to take the dress for dry-cleaning. I couldn't take him up on it because I was headed back to KC the next day, so he gave both me and my husband his card and insisted that we send the bill for the dress or the cleaning to him. I ended up having no issues with the rental return and the standard dry cleaning took care of it completely. I looked kinda silly with salad dressing on me all night, but I couldn't be more impressed with him and how he handled the situation so I wanted to give him credit. The rest of the staff for the event were incredible as well. Great service, no waiting in line for anything and just an overall fabulous place for an event. I would love to return to the SLS someday!

    19/06/14 | Link | Rating: 5.0
    488. Jennifer C. L.
    I've been pulled back to this hotel and restaurant twice in one month so you know it is a place many people like to flock to when they are feeling swanky and want to celebrate something bigger and better.

    I got to stay here while celebrating a girlfriend's bachelorette party. Everything from the lobby, to the lounge, to our rooms were all well manicured from corner to corner.

    This place served as a great meeting point to go paint the town red in West Hollywood for our friend's festive bachelorette party.

    We started by checking in at 3pm and dropping off our belongings to get swiftly lifted away to start the day of activities.

    By 4pm we were driven to the West Lounge at the Angeleno Hotel to attend a bridal shower party and entertainment filled with magic tricks.

    Time seemed to move quickly as we moved onto our 9pm dinner at Eveleigh.

    After this point is when it seems to really zoom by as our car service then swiftly lifted us away to Greystone Manor for some dancing and fun.

    Onto an undisclosed place there after...

    Dropping by the Roger Room for a drink...

    Then finally wrapping up the night with another undisclosed venue...

    When returning back to the hotel after 2am the hotel is still bumping with people standing around and hanging out in front of The Bazaar. The service from the hotel doesn't seem to change at SLS as we are always greeted with a smile no matter what part of day it is...or night.

    I'm sure I'll be summoned to come back for another celebration of some sort very soon here.

    27/04/13 | Link | Rating: 5.0
    489. Risa G.
    The bar is fantastic, had a great glass of wine and appetizers there today.  Hotel is beautiful from what I can see.  But even WITH validation parking for one hour was almost $10!  There is not really street parking nearby so that is what brings my review down from 5 stars...

    19/12/14 | Link | Rating: 3.0
    490. Xander M.
    Was here the other night for cocktails.  A bit kitschy a la Vegas,  but still full of beautiful women and Persian disco beta male types.  You know those types, yeah?

    Try the Moscow Mule and the sliders.

    20/08/14 | Link | Rating: 4.0
    491. Lucy M.
    This hotel was definitely not what I expected... From all of the great reviews I was so excited to stay there I heard the rooms are beautiful and everything else was incredible...

    Although the staff was truly incredible- they were without a doubt doing everything right- the room we were given was small and directly outside the dirty parking lot.. some guests were sleazy and loud. As many awesome guests there were. The "unconventional" ones totally turned me off.

    The rooftop pool was a lot of fun and, again, the people who work there are phenomenal. Some people that were allowed into this hotel definitely diminished the great name of the sls.

    That said, although I wouldn't come to Beverly hills sls again, the Miami sls is definitely on my "to return" list, because of  it's great service AND the clean crowd they attract.

    Beverly hills, say NO to the escorts!

    08/09/14 | Link | Rating: 3.0
    492. Larry F.
    I have such mixed feelings about this place. I had an amazing stay, just a bad experience both before and after. Overall, it's a wonderful hotel! Can't complain at all about the room itself, loved the shower set up, the TV, and plenty more. The Bazaar and Tres were both awesome, but that's not part of the actual the hotel!

    Now the things I didn't like: The service. I expected the hotel that services the people attending the Academy Award to be much more courteous, but it turns out, these hotel staff are as downright mean, pretentious, and demeaning as the Hollywood stars that cut in front of me while checking in. Likewise, they're forgetful. I had a small problem with my bill, and despite promising to call me back regarding the situation (I called, and front desk couldn't pick up so they said I'd get a call back...), they never did.

    Two stars are given for 1. being an amazing hotel in itself, and 2. the awful service could be maybe explained by Oscar weekend.

    In any case, I'm still a bit bitter. At least I got some more starwood points.

    02/03/14 | Link | Rating: 2.0
    493. David M.
    This past weekend I had a pleasant experience at the Altitude Rooftop Pool & Bar while visiting some friends. Everyone involved was helpful and easy to deal with.

    Upon arrival upstairs, I was met by Diego and his team. From start to finish Enos made sure we were setup and taken care of. We moved around a bit to chase the sun so we were waited on by Gabriella and Octavia. Both of which were always upbeat and smiling at all times. This definitely made a "chic" almost "too cool for school" pool scene more welcoming and enjoyable.

    Thank you!

    08/09/14 | Link | Rating: 5.0
    494. Brett F.
    Hard call on an accurate Yelp rating here...

    There were things I liked and things I certainly did not like, so a middle rating seems about as spot on as I can be. I'll break down the pro list and the con list to give a more descriptive pictures:

    PRO's
    ------------------------------
    1. Location, Location, Location. Great Beverly Hills address set with insanely close walking proximity to fabulous shopping at the Beverly Center. It's not set in as exclusive an area as, say, The Montage (much prettier!), but it certainly works for hitting up Rodeo Drive, Nate 'n Als and shops galore.

    2. Décor. From the lobby, to the guest rooms, to the bar and Jose Andres' restaurant, this places oozes sex. It quirky chic with very similar qualities to the W properties, just with higher end finishes and more luxury.

    3. Eye candy. It has to be said, pretty folks flock to the SLS. It seems the nightlife here draws out the locals, especially to Bazaar. If you like to watch beautiful Los Angelenos in their native habitat, this would be an excellent place to start.    

    CON's
    ------------------------------
    1. High Times. Upon checking into my guest room, I was almost immediately knocked over by the obviously smell of weed. The chronic so strong it was like someone had literally just hot boxed the room. I looked over at my bellman who was helping me get settled with an apparent "this is not going to work" gaze. He called down to the front desk from the room phone and said a guest was complaining about the "smell of some sticky icky" in her room. And then was laughing with the person on the phone. Super super unprofessional. This needed to have been handled with some actual class. You want to charge, well, a LOT for your fancy guest rooms? Make sure they're guest-ready and make sure your staff treats shady situations appropriately.

    2. SPG Fail. If you're not a Starwood member, this does not apply to you. If you are one, however, hear this: for a 3-night stay there were no Platinum member upgrades available at anytime, they forgot to offer my welcome amenity and at booking time I had mentioned a special occasion (my engagement) that was being celebrated and it was never acknowledged at any point throughout our stay.

    So that's the low and the high of it. Literally.

    The SLS could have done better. They're luckily flush on style, with some delicious food in their signature dining establishment, The Bazaar. Those are pretty much the only items justifying the steep price point.

    06/01/14 | Link | Rating: 3.0
    495. Vince E.
    The SLS is something chic. Rooms are amazingly modern with walls of mirrors, dark splashes, loungy furniture and interesting lighting. I had to tip toe around to make sure I didn't bang my toe into anything.

    If at the bazaar, you must try the air bread, which deceptively looks like a roll, but instead is hollow like a cracker, and filled with aged cheddar. What a surprise! This is topped with a thin slice of beef carpacchio. All together like a philly cheesesteak in a bite.

    Funny that others commented on the valet service, which was the only downside of the stay. They do take a long time, so make sure you allow plenty of time. And there was a disconnect between reservations and valet, as parking was supposed to be included in my room, but instead they charged me separately, after I had checked out. Many calls back and forth led to a mexican standoff as they absolutely refused to waive the fee for us. Customer service?

    Otherwise, a great stay in a convenient location

    26/10/13 | Link | Rating: 4.0
    496. D F.
    Roof top pool! So LA posh! International clientele. Customer Service is amazing! The beef sliders for my friend took 1 hr. So they comp'd them! Crab sliders were amazing and on time.

    21/02/15 | Link | Rating: 4.0
    497. Rob L.
    For being classy enough to respond to assist me when I yelped the wrong SLS with a bad review...

    Thank you.

    25/01/15 | Link | Rating: 4.0
    498. Josephine L.
    Had drinks at the lovely, Moulin Rouge-esque bar with some friends. The Passion Fruit  and Rose Oaxaca cocktails were good: the former was creamy with a great, shaved coffee bean garnish, and the latter had an amazing smokiness that would be perfect for a colder day.

    It's definitely a meat market scene on a Saturday night, and my visit here unfortunately included a 20-min detour to the gorgeous bathroom that looked like something out of Alice in Wonderland in order to escape the advances of some godawful meat--I mean, men--who took it upon themselves to interrupt girls night with such scintillating conversation as, "I'm a doctor. I work as an optometrist" and "Are you sure you're Taiwanese? You look Thai to me. Actually, I don't know the difference." But the bathroom stay was actually kinda fun, as I got to catch up on my news and get to know Juanita the towel lady. Great gal.

    The night ended with a blur of Lamborghinis and invitations into them. Fun stuff.

    11/05/14 | Link | Rating: 4.0
    499. Rachel M.
    I love this hotel. I wouldn't stay anywhere else when I come to LA... However let me know when the bottle I've ordered is $300.00 before bringing it over. I love the pool and the servers out there are wonderful but it's just common sense. The rooms are gorgeous but we found a handprint on the bathroom wall when we checked in... A little gross. No matter- I'll always stay there when I come to town. The building is beautiful head to toe and everyone needs to visit Bazaar.

    14/03/15 | Link | Rating: 4.0
    500. Tara M.
    Stayed here a few nights before heading to Australia.I'm from L.A. and have been in some pretty nice and some pretty crappy hotels, so I feel like I have room to speak here.
    I had the most amazing experience here. I was treated like a queen and everyone was super polite. The staff was great, the breakfast was great (highly recommend the homemade yogurt they serve in the mornings), the room was awesome and I can't say any more good things about it. Slept like a baby in the bed (so comfy). The shower was nice. Had a patio too so I sat outside when ever I pleased.
    I was left alone with only the daily maids to come and clean the room. They were sweet too.

    I highly recommend the SLS in BH and will def be back whenever we are in the area again.

    Amazing!

    14/12/14 | Link | Rating: 5.0
    501. Andrew S.
    I stayed here for a few nights recently on a business trip.  Definitely better than W Hollywood and W Westwood.  Also better than the Standard(s) as well.

    I loved the selection in room service, the service in general, the rooms, the pool and pool bar, the Bazaar, the decor, the room cleanliness, the valet car cleaning, the valet attendants in general, Starck and Jose Andres everything, and the location is fantastic and in the center of EVERYTHING.

    Definitely fashion forward.  Could use some topical upkeep, like some scratches lining the hallways could be done over to give a more seamless, clean feel to the entire space.

    28/05/14 | Link | Rating: 4.0
    502. Banu K.
    I planned a girls weekend for 6 of us to literally escape from reality. I was debating between SLS and Lpndon West, and guess who won!

    Valet: prompt service, took our bags and delivered them as soon as we got our room.

    Front desk: messed up with not having our rooms ready as promised by concierge.
    Offered us a round if drinks at Altitude. Pool lounge...yes! Nice touch, very gracious.

    Rooms: very large, beautiful décor, gorgeous bathroom. Wish there was more shelf space for our cosmetic bags (we're women and have zillions)

    Cabana: OMG I'm moving here. Stephen Cho was our very amazing altitude host and really communicated fast and well with me. No lying, it's $$$ but sooo worth it. Amazing service with Octavia, Mo.

    Bazaar lounge: since I had already been to the restaurant, we instead opted for drinks at the lounge. Offered us reserved table since we were guests, very nice touch. Bathroom kind of funky, gorgeous.

    I am in love with the truly amazing service of SLS Hotel, and really can't wait to come back very soon.

    27/05/14 | Link | Rating: 5.0
    503. Androtti Y.
    Living in Vegas, I tend to have high expectations of a hotel and its staff.

    From the second I checked in, I was overwhelmed by exceptional service and friendliness.  You really can't turn a corner without being greeted with a simple smile and a hello.

    A couple of names that really stood out:

    Bella from the front desk was amazing.  She helped acclimate me to all the great services offered.  

    Karen, who we call our ''SLS Angel,'' took care of my company's catering needs...and then some.  She even went as far as to offer all of us complimentary truffles made in house.

    Zach in Tres (an on property restaurant) made sure our group dinner went smoothly and efficiently, while also keeping our water and wine glasses filled to the brim.  It also helps that the food was light and delectable; the Atlantic Halibut is a favorite of mine!

    From the rooms to the 6th floor pool with a view, you really cannot go wrong here.  It makes me look forward to the new SLS in Las Vegas opening this month!

    Thank you to all the staff from the Valet to the Maids, and the countless names I can't remember.

    27/07/14 | Link | Rating: 5.0
    504. Steve L.
    A bit too trendy/modern for my liking.  I've been here several times for meetings.  Never really impressed.  Definitely looks very Beverly Hills here with a lot of people who look like they've gotten "some work" done.  

    Not too cool that they don't have a convenient bike rack for guests.  I had to stick mine down by the parking office, with nothing to lock it to.  One time, the rail I was instructed to lock it to, was deemed inappropriate and they cut my lock and took my bike.  No note, nothing.  For the first 10 minutes I thought my bike got stolen until I managed to find the head of security who explained they couldn't block a fire exit.  They didn't offer to pay for a new lock either....

    27/10/14 | Link | Rating: 2.0
    505. Delaynie K.
    I stayed here for a friend's birthday, and for the entirety of our 12-hour stay I felt like it was too beautiful and fancy for me. I'm more used to an Embassy Suites, so seeing the amount of luxury and attention to detail in this hotel was breathtaking.
    Aesthetically: astounding. Everything, from the napkins in the room, to the sliding mirrored partition, was designed to a T. There's no way to describe it.
    Culinarily: We each got a small plate at Bazaar, and voted as a group that they should change the name. They are an "amuse bouche", literally one or two bites of food per plate. However, they were creative, well-cooked, and again well-designed.
    Customer Service: every attendant was extremely polite and made our birthday girl feel special. When they messed up the room reservation, we got free drinks and champagne in our room after it was delayed again. They also brought in a roll-away bed for free due to the changed room. There was a plate of finger foods when we got there, and crystal stemware to drink out of.
    Overall, a great experience, other than the room confusion.

    16/10/14 | Link | Rating: 4.0
    506. David L.
    This is one of the most hip and cool hotels in Los Angeles. The decor is super cool by Starck and the Jose Andres restaurant downstairs is super good! I highly suggest eating here. I have had the use of the pool on a few occasions and it is a LOT of fun. There is loud music, service and cabanas if you want. I have never actually stayed here so I don't know how the rooms are.

    Even if you want a cocktail or dessert, come on by and check out the interior. Its a really cool place.

    01/07/14 | Link | Rating: 4.0
    507. Mr. Y.
    After a few visits to this hotel I am not completely impressed with the location considering the expectations that I have with SLS Hotels. The service is amazing as usual however it makes it difficult to experience BH as it should be because of where it is. The rooms are awesome and the drinks and food are definitely unique. Would visit again but probably not to book a reservation. Bazaar is a good scene at night and the pool is good as well. But, sorry SLS BH but please, you need a new building.

    11/03/15 | Link | Rating: 4.0
    508. Amaya S.
    There comes a time in every girls life when she...... 1.) Saves up enough money to stay at a fabulous hotel 2.) Dates a guy who can afford to stay at a fabulous hotel.
    Moving on.....  

    So yeah as I pulled up to the SLS I sorta got a tingly feeling inside,  it's when I realized I should have gotten my car washed before I used valet. Oh well.

    ::::::::::VALET::::::::::

    $42. YEAH! Don't be penny pinching.  But they were super helpful,  and even carried my bags up the carpeted stairs.

    ::::::::::HOTEL:::::::::;

    On my way in I locked eyes with John Slattery, dreamy.  The property is absolutely stunning.  Very warm and welcoming with plush carpet everywhere.  Is it me,  or is marble flooring a little pretentious? There is a grand outdoor sitting area right before you walk through the doors.  Upon entering you see Tres directly infront of you. Check-in and elevators to the left.

    ::::::::::ELEVATORS::::::::::

    UH,  lol kind of odd. You will see for yourself.

    ::::::::::ROOMS::::::::::

    I had to really contain myself and act like I had home training.  But inside all I heard was Biggie saying "it was all a dream". I was about to start Fanga Poppin and Tootsie Rollin, but i didn't.  Immaculate. There is a seperate living room and dining table.  A tall glass partial wall separates the sleeping quarters.  The TV is in the glass wall.  Think about that.  Along the length of the bedroom window is low seating,  just incase you have company I suppose.  There is a desk behind the bed,  facing the TV.

    The bathroom was sexy.  A sliding glass wall can be opened to join the bedroom to the bathroom.  Plenty of mirrors and dim lighting had a girl feeling sexy. Oh yeah,  no cheap paper cups at the SLS. Fancy crystal glasses.

    I was and am truly in love with this hotel.  Everything about it was great.  It's a mix of modern luxury and kitsch.  Can't wait to come back.

    13/05/14 | Link | Rating: 5.0
    509. Mason C.
    Spent our 8th Anniversary here. Had a great time and the staff was great. Pricey but they offer a lot. The couples spa was top notch me and the wife loved it. Going to make this a regular habit!

    01/02/15 | Link | Rating: 5.0
    510. Phil H.
    Pretentious. Slow service and silly prices, young slightly disinterested staff in the evening. Morning shift is better. That said, the rooms are sexy and comfortable. Good location.

    18/03/15 | Link | Rating: 3.0
    511. Lizy W.
    I absolutely love this place!!

    10/04/15 | Link | Rating: 5.0
    512. Edward B.
    The SLS had modern well appointed rooms, although rather dark. The hotel is located right in the middle of Beverly Hills.  The front desk was very helpful and friendly. I am a fan of the SBE brand from Hotel's to night life venues.

    20/04/15 | Link | Rating: 4.0
    513. Mimi T.
    Beautiful hotel by the Starwood Group. It is a bit more mature than the W but a bit more hip than the St Regis.

    Unfortunately my stay was short and purely for business. I hope to come back for leisure and stay longer.

    22/09/14 | Link | Rating: 5.0
    514. Elle C.
    This is a long over-due review but better late than never. One of the best hotels in service and in atmosphere in the LA area. I called ahead on a Saturday night/ Sunday morning to inform them of my arrival, and that a driver would deliver my car soon afterwards. I was too drunk to drive. Check in was a breeze, as they knew the importance of timeliness in my case, and they even had water brought up without my asking.

    Everything in this hotel screams class and sophistication, without being too stuffy or pretentious. From the velvety red carpets to the sleek chrome finish accents, this place was styled to impress. I love the doorless walk-in shower. Elegant stone furnishings through the bathroom, something I would love in my own bathroom. Sliding door to the bathroom means no slamming noises, as the bed is just right outside. Beds are soft and cushy, blankets are fluffy, one of the best sleeps I've had in a while. My room came with an outdoor patio which was a nice addition for air.

    The valet staff all need pay raises and trophies. Fastest service ever.
    The next morning, the staff knew to bring up my car and confirm it was indeed mine (because it was dropped off after my arrival). Ending my stay here was very sad, but I knew it was just Something Lovely Starting.
    Worth every dollar.

    07/08/14 | Link | Rating: 5.0
    515. Tokila B.
    I have stayed at SLS for several times, but during this trip, my laptop was gone right in the room. I never thought such thing will happen in a famous hotel, but it was just disappeared. I put it on the bed and we left for dinner, after we came back, the room was cleaned and tidy, however, the next day I found it was missing. First we thought it must be misplaced by the cleaning lady and call the front desk, they promise to call back but they never did! During the check out there was some security guy took our information and told us they need further investigate, will call us if they find something, again. After two weeks I call the hotel back and the security guy didn't even know there was such case filed. It's not about how much the laptop worth but so dissapointed about how they deal with customers and will definitely not recommand you stay here.

    19/04/15 | Link | Rating: 1.0
    516. Victoria N.
    LOVES this hotel. It's super chic and very unique in style. SLS stands for whatever you want it to stand for! The hotel stays in theme and has different acronyms for "SLS all throughout the building.

    Stayed overnight in the Studio Suite after having brunch at Tres by Jose Andres in the lobby area of the hotel. Please see review!

    The room was spacious and modern. The pricing is standard for LA hotels in my opinion. The location is great and there are a variety of restaurants down the street, not to mention that the hotel is connected to the famous Bazaar by Jose Andres. It is also down the street from the Beverly Center, so if you have any out of town guests that you want to entertain, I definitely recommend this hotel.

    Upstairs is a pool which they now have a DJ spinning on Saturdays during the day. Cabana rentals are around $200.

    My only complain is that my folio was not emailed to me so I could check the numbers, but that was fixed with just an email.

    15/07/14 | Link | Rating: 4.0
    517. Paige L.
    The best word I can use to describe this hotel is swanky. Very very hip, LA place. Not my cup of tea. Hallways are dark, rooms are dark, entire bathroom is dark grey.
    The rooms- very eclectic lighting. Mirrored glass everywhere and the beds are very low to the floor. But the bed was very comfortable. The bathroom has no real counter space and they fill the shelves with products you have to purchase & they are all overpriced.
    The bar- this is the best part of the hotel. Avery the bartender made me one of the best dirty martinis with blue cheese stuffed olives I have had in a long time. But expensive. I had the martini and hubby had the signature gin n tonic....$52.00!!

    Would I return.... No. Not that it's not a nice hotel, just not my style.

    21/01/15 | Link | Rating: 3.0
    518. Joanna T.
    I adore the lobby and patio area of the SLS.
    When having to go to the spa to check it out, I spied the lovely front patio where people bring their beverages, wait for friends or smoke.

    I happened to be going to the Spa, Ciel, to take a look and to scout for a girlfriend who might be in town later for a wedding. The wonderful spa director, Deborah, spent some time in San Francisco where I am now. She also lived in Pacific Heights. I live across the street from the Pacific Heights area. What a small world! She and I have so much in common such a extremely good taste. In general, I enjoy scheduling a spa session in advance. This as to anticipate my visit and enjoy the treatment more. It is sooo tacky to make an appointment at the last minute and expect to find an opening at this upscale spa. If they do give you an opening at the last minute, you should feel especially appreciative of Deborah and her extraordinary service!

    I got a quick tour of the lovely facilities and then perused the skincare products on the shelf. Incredibly high-end products. I had to buy a wonderful sample set from Ling NYC (a rare personally developed brand). I think they threw in a lip balm for free. Nice.

    In the lobby, I am struck by the Philippe Starck decor. Everything looks so sleek and tasteful. I love the side chairs, the nooks with fireplaces, the back area with separate meeting rooms, the console on the back wall with jars of candy.

    The concierge noticed I was admiring a small sign for dog-owners in the mini-gift shelves and she gave it to me!

    If this hotel isn't my I idea of a beautifully decorated, refined hotel, I don't know what is! This is my dream hotel in real life.

    17/08/14 | Link | Rating: 4.0
    519. Renata G.
    THE VALET FARTED IN MY CAR!!!

    Disgusting!!! Who does that??? It was so unbelievably rancid.

    For $15 for 2 hour parking the least they can do is NOT choke me to death and make me want to gag. It was also 30 degree outside so I had to suffer the bitter (LA) cold in order to air out my car after I got in it.

    28/12/14 | Link | Rating: 1.0
    520. Bogard C.
    I love this place. People are friendly. Service is superb. Dinner was wonderful. I was invited to attend an event at this restaurant and the foods was delicious.
    I would return later for my own pleasure.

    01/03/15 | Link | Rating: 5.0
    521. Angie W.
    Love this place. Well located if you need to get to Bev Hills, Weho or Hollywood. Chic beautiful rooms, fun eating/drinking areas. Well/ fairly priced. Very accommodating  and efficient service. I would definitely recommend.

    29/04/15 | Link | Rating: 4.0
    522. Clara B.
    Loved our dinner - caipirinha prepared table side, the best!

    Desserts were great and light too!

    Lovely atmosphere and enjoyed having a great table next to lots of sexy young girls with short dresses!

    28/09/14 | Link | Rating: 5.0
    523. Lili K.
    This is for their bar area!! It's so spacious, elegant and beautiful!!!!! I loved the huge white chandeliers, lit up decor, fancy couches and screens on the tables, hehe.

    I got their famous cotton candy, where they pour a mojito mix on top!! What a fun sight to see :P It was pretty goooood.

    Friendly servers and a nice vibe! The hostess said they have a bar at the lobby but this was the more fun spot to be at-and she was right!

    01/07/14 | Link | Rating: 4.0
    524. Jayde Y.
    I have been to the restaurant here before, but not a hotel room. This was the first time for me to stay here. The room was modern and furnished with contemporary furniture, and was surrounded by mirrors. Beautiful. I saw some families with small children stayed in this hotel, but this hotel may be more suitable for couples and singles. There were boxes filled with small boxes of snacks and amenities. Those were not complimentary. Funny that I found an "Intimacy kit" in the box. Told ya, this hotel was great for couples!

    The bathroom was gorgeous! The mirrors and black tiles made the shower room very chic and sexy. There were several beauty products on the beautiful shelves. Those were, again, not complimentary. The huge mirror sliding door can be left open to see through the whole bathroom from the bedroom. Interesting. Again, probably this hotel may be for couples and singles.

    The rooftop pool was great. It's not big, but there were lots of cabanas and it was very relaxing. SLS is a modern, stylish, and sort of party hotel. Did I like it? Yes, I sure did. Will I come back? Yea, I probably will.

    30/03/14 | Link | Rating: 4.0
    525. Menen D.
    Amazing! One of the best hotels I've ever stayed at. So kind and accommodating. The staff is so friendly. The rooms are super cool, trendy, and unique. It's a bit dark, which I like, but when it comes time to do makeup, it's a bit hard. Other than that, everything was great. My room was also very spacious. The products stored in the bathroom are of great quality. Lots of cool trinkets on the shelves in the room as well. Best pillows ever. The food from room service is fresh and tasty too. Coming back and bringing friends & family next time. Thanks SLS!

    07/05/15 | Link | Rating: 5.0
    526. Julie T.
    Everything was remarkable about our stay here. Even though it was just for a night, everyone was hospitable from the moment we arrived to the time we checked out. And a big thank you to whomever that made it possible to consider 4pm a late check-out time.

    The hotel is beautiful, everything from the hotel lobby to the rooms. The decor from all aspects were unique, differentiating themselves from other hotels, creating a hip, swank atmosphere for the young and vibrant crowd. The scent that also gets pumped into the air is nostalgia as it reminds you of other SLS locations.

    The complimentary breakfast was also up to par as well, offering fresh brewed coffee (which is a big must for myself) along with delectable pastries like croissants and strudels, along with selected hams, cheeses, fruits and cereal. They were nice enough to offer us to-go boxes as we preferred to enjoy breakfast in bed, taking advantage of our late check-out.

    The only thing we didn't like about the rooms was that it was too dark, making it almost impossible for four girls to get ready in time with one vanity table that offered the best light. There were even times when we would have to step outside and used the side mirror in front of our door since it was much brighter out in the hallways. So be sure to pack an extra lamp to avoid having problems applying your makeup. (not kidding)

    Nonetheless, I would happily return. Thank you for a great stay in spite of one of my good friend's birthday. She had a wonderful time.

    26/02/15 | Link | Rating: 5.0
    527. Rob P.
    I was on a panel at a conference at SLS, so I spent a full day in this facility. Nothing but top notch! From the lobby to the catering staff, everything was perfect. Granted, I didn't pay anything nor stay in a room, but it was a great place to have an event.

    21/03/15 | Link | Rating: 5.0
    528. michael p.
    My client Sonia from the LeMeridian in san francisco booked my room, and i must say my weekend from beginning to end was perfect. The room was perfect . Everyone from the front desk to the housekeeping staff  was professional and on top of things. i really enjoyed every moment and look forward to my next visit!!! THANKS SONIA
    Great suggestion !!!!

    11/04/15 | Link | Rating: 5.0
    529. Tracy N.
    Rooms: The rooms are great. Very modern. My only complaint is that the rooms are so dark. Its hard for a girl to do her make up.

    Customer Service: The service is great. The staff is very friendly.

    Room service: The food is a little too pricey for what you're getting though. They messed up my order but did send me a new one which was nice.

    -------------

    UPDATE:
    Only one day after posting my Yelp review, I received an email from AJ Uriarte, a SLS Front Office Manager. Wow! I really appreciated that. He wrote, "Thank you so much for rating the hotel and providing your feedback. I went ahead and notated your account to place additional lighting in the room and bathroom for any future visits. Please let me know if we can do anything different in the future to make your stay better." I have never received an email addressing issues so quickly. I'm impressed.

    I also called SLS BH yesterday because I realize I left one of my legal books there. George in security was so helpful. He located my book and notated my account for the SLS to hold my book until I had a chance to come back and grab it. (He also gave me other options like mailing.) Very helpful.

    Again, such great customer service. Definitely going above and beyond. I really love the staff there and I am looking forward to my next stay.

    07/04/15 | Link | Rating: 4.0
    530. Catherine C.
    So I have mixed feelings about this hotel...

    We made a big event here where we brought over 200 guests for 5 nights.
    Everything went great as far as the even goes, the ballroom, food etc.. Nothing to complain there.

    As a regular guest tough I thought the rooms were very dark (not good for getting ready or doing make up). The rooftop pool was cool but restaurant closed early 5pm.

    The hotel itself is really trendy and classy.

    But we had a somewhat bad experience afterwards. We left our rental car to be picker up at the hotel and went to the airport. (the rental company was just a block away).
    After 15 days we came to find out that nobody ever picked up the car at the hotel and the rental company continued to charge our credit card. We wondered why nobody at SLS simply contacted the company?

    In the end I had to remind them that we brought 200 people to this hotel and they should really fix this situation. They eventually did so no troubles anymore and Alex was extremely helpful in the entire process.

    I would recommend this hotel for it's location and trendy scene but I particularly like the Beverly Hills Hotel better.

    07/04/15 | Link | Rating: 3.0
    531. Rich S.
    I'm updating this review. Its my first time staying at this location. It was a very big night for me. I had a lot riding on it. So, small things that probably wouldn't have bothered me too much seemed worse than the actually were. I've been in the hospitality industry myself for a majority of my life, so I understand. After addressing my concerns, the manager, was very helpful. He listened to why these things bothered me and was showing that class I was expecting. I only gave 3 stars because I am going to give it another try soon so this review might not be accurate.

    15/04/15 | Link | Rating: 3.0
    532. Jules B.
    I think all the Armenians and Persians in Los Angeles hang out at the SLS. No joke. Went to the bar/lounge of the SLS this past Saturday night and place was packed full of them.  Besides that, was very busy ..I had fun mingling with a friend, people watching and having a drink.

    $18 for an Old Fashioned (plus tip, $20)-?!?  Not sure what brand of whiskey that was in it -but wanted to know, if that was the reason why it was so pricey! Although, I have to admit, I cut myself off after a couple sips! This drink kicked my bootie!

    Anyhow, I've always loved SLS for the fabulous décor. Sexy and sophisticated! Even the ladies restroom is sexy! ...It's a little tough having conversations in the bar/lobby -as it gets loud.

    22/03/15 | Link | Rating: 3.0
    533. Lisa W.
    A trip to LA this winter had us staying at Starwoods SLS in Beverly Hills.
    Very Sexy property.
    The location is perfect for hanging out in the touristy Beverly Center, Melrose, Hollywood areas.
    We arrived on a evening flight, by the time we got the rental car and made our way from LAX it was after 10 pm. Pulling up to valet it was a mad house, but in a good, like a movie premier, way. Huge crowd for the popular Andre Jose Bazaar restaurant. I was way under dressed, almost wanted to dig into my suitcase for some heels and a party dress.
    Check in was quick and easy, You gotta love Starwood status :)
    Our room was well appointed, modern, .... not much of a view looking down onto the street. A couple of odd room features. The bed is kinda of in the middle of the room with the desk behind the beds headboard. The closet/mini frig/safe/storage area was a stand alone unit..... some care was needed to coordinate the opening and closing of all the cubby holes.
    Beautiful bathroom....dark tile, lots of towels, but i do miss not having a tub to soak in after a long day on my feet.

    All in all a very nice 3 day stay....... we did have a chance to put on our heels and party dresses and check out the bars and restaurants on the main floor...... The highlight of our trip

    10/05/15 | Link | Rating: 4.0
    534. Tonya H.
    Always happy with this place
    Love the pool, food menu could be better in pool area but drinks are always to liking

    And just in case your friend lost sandals be sure to snag a pair of those classic SLS slippers to walk out lol

    18/05/15 | Link | Rating: 5.0
    535. Kate F.
    I had been to the bazaar on several occasions and was always in awe of the hotel.  Recently I got to spend 3 nights there.  The property is absolutely gorgeous and I enjoyed many aspects of the hotel.  The only thing I didn't like was the dang room keys, I feel like the elevator and doors to get in the room were so sensitive and it would always take me 3 or 4 times to get where I was going- maybe that's user error though?  

    I spent a lot of time on the roof top bar and while it was $$$$ I had the chaucuterie and it was delicious!  The bartender Eric was probably the best bartender I have ever had.  He was so friendly and was able to make my group custom drinks based on our different taste preferences.  There really wasn't anything he poured that I didn't love!!  The space on the roof top is gorgeous, it was a bit too cold to get in the pool but it was beautiful none the less. While I was there they had a DJ playing pretty much all day.  My friends went to the spa to get their hair done and raved about how great that place was as well.

    Breakfast is way too expensive at 28$ but my gosh was I tempted with the fresh juices and cheese.  If you can get it for free (I saw a couple people with a coupon) I definitely recommend it.  The gym is state of the art and mostly empty when I was there.

    I agree with some of the other reviews that the room is a bit dim but we would just open the windows and let some light in.  I loved the giant tubs in the bathroom as well.  

    Overall if I could afford it I would stay here everytime I came to LA.  I cant wait to go back to the pool area and as always I love the Bazaar so its a great place!

    20/05/15 | Link | Rating: 5.0