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The Westin Bonaventure Hotel & Suites in Los Angeles, CA

The Westin Bonaventure Hotel & Suites in Los Angeles, CA


Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. Whether you're visiting for a leisurely weekend getaway, business meeting, or special event, our deluxe hotel accommodations define the essence of modern luxury. A landmark attraction in its own right, this unique name in downtown Los Angeles hotels beckons you with an exceptional setting.


Company Info:

Rating: 3.28

Address: 404 S Figueroa St, Los Angeles, CA, 90071
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Los Angeles, CA



Comments (726):

1. Connie W.
I had a nice stay here! I was on a family trip with our baby, and I've stayed at westin's before, so I know they have the heavenly bed. The bed was really what you would call heavenly. The hotel knew we had a baby, so they sent us a crib, which is at no extra cost. Of course, the crib isn't as comfy as the bed though! It was just nice to know they offered this to guests. We ordered the room service for breakfast, and I didn't expect much, but it exceeded my expectations. The staff are soo friendly here, and the place itself was nice.

29/07/06 | Link | Rating: 5.0
2. Ting W.
sorely dissappointed. cheesy carpet and furninshings, really bad movie posters from the 80s all over down stairs. confusing elevator situation, I was lost in the innards of the hotel becuase they were broken and did not go up to the 35th floor until 5 o clock.
All the restaraunts were DISGUSTING. I would have had a better meal at dennys and i would never eat at denny. Un de veined frozen shrimps soaking in ketchup, 20 dollar frozen dinners all around a no no no pooooo

12/11/06 | Link | Rating: 1.0
3. Darren Y.
Grey goose greyhounds are like my love nectar, and they made a good one (although it's hard to screw it up). So I took the "red" elevator to the top with the rotating restaurant for some drinks and I gotta say it was reminiscent of Seattle's Space needle. Actually, it was exactly like it except you couldn't walk outside. I was impressed with their dirty martini mixed right at our table. Four for the drinks, service, and awesome non-nauseating view. I did not have dinner here so can't comment on that.

22/07/06 | Link | Rating: 4.0
4. Kate R.
this hotel was not tight. i'm giving them two stars only because the staff is really nice and there is a lot of shit inside the place.  the rooms are SO small and seriously, when was the last time this hotel was renovated, 1972?  The wall paper in my room was dark brown and the wall paper in the hallway, i don't know what this place is thinking.  the beds were comfy.  it was nice to be at an outside pool in downtown LA but the pool is dirty and the paint is all chipped off.  plus i want a waiter to deliver me some beers for crying outloud!!!!  the worst was the valet.  its 47 dollars a day to valet your car here.  and twice now in my 5 day trip i've had to drive down to the garage for "valet".  look, valet is dropping it off out front and you driving it to the garage, not me driving it to the garage and you putting it in a parking space.  lame. AND i dropped off my car around 130 pm (i'm driving a red caddie, BALLIN') and i walk outside, at 330, my car is where i left it!!! wtf?!?!  i should have stayed at the W off Hilgard.  sayin'

05/06/08 | Link | Rating: 2.0
5. Jaime Patricio M.
i stayed at this hotel with good to great expectations.  this is a landmark 70s design.  i like the exterior and i like the interior - lobby and a strange shopping court on the levels above.  the shopping arcade was a design of the period that didn't understand what or if there was a demand for that type of space.  so if you go to one of these levels there are vacant spaces.  said but the vacant spaces are too small of a foot print for today's retail needs.  i like the jetson like areas where you have a lounger area suspended like another jetsonian structure.  i like this as this period of architecture was truly searching for newness a new cosmpolitan feel; what i do not like about this hotel are the rooms!  ahh.... what are hotels for???  the beds were terribly uncomfortable--nothing heavenly here.  the construction of the rooms were less than sound proofed-- you could here everything.  my regret for staying here was staying here.  i wasted too much money staying here and i would never go here again.  if i could give negative stars here i would.

07/09/06 | Link | Rating: 1.0
6. Lula Mae W.
Even if you've never been here, you've been here--you've seen the towers in every shot of downtown LA.  The website states it is one of the 10 most photographed buildings in the world.  It is home to the top-floor restaurant that was the setting for Ann Jillian's underappreciated TV show "It's a Living"--and as you exit towards the parking garage you will see the posters from the various movies that featured the hotel.  It has the fluffy white westin bed and the tiny rooms are made large with floor to ceiling windows that curve along the building's cylindrical exterior.

17/05/05 | Link | Rating: 4.0
7. Alex B.
My wife bought us a Saturday evening stay (4/24/10) as a surprise birthday present. To begin with, we had to wait at least 25 minutes in line (sitting in our car) just to ENTER the parking garage - Strike 1. When we reached the entrance the attendant told us that it would be cheaper if we paid $15 to park our car across the street. Cheaper!?! I asked how much they charged and the attendant said $35 - Strike 2. After a long wait we finally got to our newly refurbished room. It was nice, I will not lie. Nothing fancy, but not Vegas either. Afterward, my wife admitted getting a great deal on-line. We stayed here about 1 year prior and I was not at all impressed by the room's interior design. It was very "minimalist" given the fact that I requested their "best" suite. After that last encounter I was surprised that my wife reserved a room at this hotel again. Like I said before, given the on-line deal I can not complain about the quality of this room. The next day we got the overpriced breakfast buffet. Very slim pickings for $22 per plate - Strike 3. Now it's time to get my car to go home. An HOUR after I handed over my parking ticket to a sweaty attendant I soon realized why he was so tired. The parking facility had just been bought out by a new agency so the setup was hyper disorganized. There had been people waiting for 1.5 hours in the lot (NOT LYING) !!! They only had about 3 guys working the multiple of floors of parked AND parking cars - Strike 4! I can't blame the poor guys working - just the entire system. After I got a refund on the $35 parking fee our car was brought immediately over. Others had to bribe the attendants an additional $10 to get their cars serviced before the other individuals! The hotel lobby is beautiful and the rooms are decent/lovely but the parking situation was just horrendous and killed the experience! There are a lot of other high rises in Downtown, LA so I definitely suggest skipping this one.

26/04/10 | Link | Rating: 1.0
8. Andrew W.
Of course, this is a great place to stay but in case you didn't know this is also one of the coolest places in the city to catch intimate drinks with a sweeping (and revolving!!) view of the city of los angeles. The bar at the top of the bonaventure is a little pricey but the view is well-worth the trip.

09/01/06 | Link | Rating: 4.0
9. Johnny O.
I usually stay here when in LA. Cool futuristic architecture, unbelievably comfortable beds, great price (with my corporate discount, at least), and to top it off, they have a bridge going directly from the hotel to my company's LA headquarters. How accomodating. What I really like best is kicking back with a good book on one of the little sofa decks hanging off the balcony in the center of the hotel. I feel like I am in my own living room. A living room with a 200' ceiling. My only complaint is that all of the restaurants and take-out food are not really up to Yelper standards.

17/02/06 | Link | Rating: 4.0
10. Kristin L.
I've stayed here several times for work purposes and its just a weird hotel. Floor plan is bizarre and the four towers (blue triangle, yellow square etc) are just confusing to everyone. The rooms are small and shaped very oddly so it makes it hard to settle in. The beds, of course, are awesome! If you want to stay in downtown LA then just go to the standard across the street and hang there.

16/11/08 | Link | Rating: 2.0
11. Kimi P.
While I have never stayed at the Bonaventure, I have frequented it's rotating bar. I have to admit that I love L.A. I grew up here and nothing could be closer to my heart, so the Bonaventure bar is my favorite place to watch the city rotate around me. It's a romantic location if you're looking for a great after dinner drink place. Most people I know haven't yet discovered it. It takes about an hour to rotate all the way around the building. A very quiet, peaceful locale. If you haven't been, you should - if only to experience the beautiful and serene L.A. that I know and love. Drinks run about $10 a pop or so. I tend to pick a table close to the windows and order an extra-dirty martini and enjoy the view.

31/03/06 | Link | Rating: 5.0
12. Richard S.
The first thing I noticed when you walk into the hotel is the noise. The lobby is like an atrium and the concrete structure and large fountains create a somewhat unsettling noise chamber that makes a casual cell phone conversation difficult. The elevators are very fast. The circular design of the lobby and the four towers of rooms makes it difficult for groups of people to find one another. The rooms are clean and tidy but on the small side--not a lot of walking around room if you've got two full size beds in your room. I heard the suites are much bigger. The downtown location makes this place better for the weekdays and for business trips. If you're there for vacation, finding a restaurant and bar can be a challenge since everything nearby closes after business hours and on weekends. (Warung is a long walk but the food is good and 7Grand at 7th and Grand is about two blocks away and its a great bar.) Finding reasonably priced breakfast is a challenge, which is annoying. The weekend breakfast buffet is pricey and somewhat limited although the service is excellent in the hotel restaurant. The buffet at the Marriott across the street is a little less expensive and they have waffles! Don't get me started on the parking--esspensive.

21/07/08 | Link | Rating: 2.0
13. Jamie Q.
I had a job interview in downtown so I found a nice deal on this place on priceline. From outside, it definitely is one of a kind with its distinctive cylinders of glass. The inside leaves something to be desired. I feel like this place would've been nice in the 1970's but now it looks tattered and dated. I don't know, I'm just not a big fan of massive columns of unadorned concrete dominating a lobby. The rooms are OK. They are a bit small but they still contain the Starwood beds, which are the reason I keep staying at Starwood hotels. If you haven't tried one, you are missing out! The fitness center consists of a few dumbbells and a few treadmills. Luckily, I went late at night, so there was no one there. I would hate to see it when it is busy. Overall, if you can get a good deal on this place, try it out. It's a place to sleep. Just don't be expect the lavishness of a Trump Hotel or the service of a Four Seasons.

26/07/08 | Link | Rating: 3.0
14. Bea N.
so, i have to tell you our story: my hubby booked a room at the bonaventure online--just a regular room, nothing special. but, after arriving, and getting a key, we immediately found it odd that the room was on the highest floor. when we opened the door--make that double doors--to the room we realized that the there was a living room area, a dining area, a couple bathrooms, a bar, a small kitchen, two full beds, and a plasma screen tv. after a moment of stunned silence, bouts of giggling, and a shared unspoken fear of having the room taken away as a result of some booking fluke, we noticed a spiral staircase. "this must lead nowhere" we thought, but we gave it a try anyway. turns out we were wrong, it totally led somewhere--the second floor to our suite of suites it appeared. YES! essentially, we found upstairs what he had downstairs. that's right, for a grand total of: FOUR bathrooms, two bars, three beds, a couple tvs, some dining tables, and did i mention the VIEW??????? let's just say it took us a decent amount of time to close and open the curtains each day.

apparently, the hubby just got an upgrade, and we were never kicked out. i don't know how often this happens, but i sure hope it happens to one you--and if it does, you must order room service and wear the fancy robes they give you.

i bet the other rooms were awesome, too. the hotel was really pretty and it's located in a central area.

may we all experience these little lodging miracles at some point in our lives. AMEN!!

20/01/08 | Link | Rating: 5.0
15. GM A.
It is not at all a 4-star hotel.  I feel like it is actually a holiday inn accidentally trapped in a wrong building.

27/05/08 | Link | Rating: 1.0
16. Carolyn B.
The Westin is located in downtown LA and is convenient to USC for parents visiting their kids.  That is about it that is good.  The hotel is in a need of a remodel and upgrade.  The parking fee is $30.00 a night which is terrible.  We have our daughter drop us off each night and she keeps our car at her apt.

28/07/09 | Link | Rating: 2.0
17. James C.
I definitely recommend staying at the Westin Bonaventure Hotel. My room was very clean, the Heavenly bed was very comfortable, dual shower heads are a nice touch, there's a food court and some shops in the hotel, a high-end steakhouse and rooftop bar, a pretty good gym and even an indoor track to run on... all in a convenient downtown location. I got seriously hooked up thru priceline too. The dude at the front desk was trippin' at the rate I got my room for. Can't beat 85bucks/night for the LA marathon weekend.

05/04/06 | Link | Rating: 5.0
18. Anonymous P.
This a nice hotel. I agree, the food's a bit lacking, even though there are many places to choose from. Still, the rooms are nice. Once they didn't have a room for me and I got a huge business suite for the same price. I appreciated it.

29/03/06 | Link | Rating: 4.0
19. Winnie L.
Since it is a Westin, i would have given it 4 stars, however, the rooms are not as spacious and comfortable as those at other Westins I've stayed at.  Since the hotel is in essence built in the shape of a cylinder, the rooms are shaped a little weird -- which makes them appear smaller.  The beds are still heavenly though.  The staff at this hotel are definitely not as nice and helpful as those at a typical Westin.  Not sure why.  Maybe because they saw that I got a $69/night rate from Hotwire?  Haha.

17/07/06 | Link | Rating: 3.0
20. Cecile Q.
Had a lot of great expectations from this hotel that were not fulfilled. From the minute we pulled up to the 'valet only' parking, the valet who was guarding the entrance w/a pylon, immediately informed us the club was full! What club, we asked, we're guests at the hotel! The valet responded w/an 'oh' and moved the pylon, what a great welcome. We got a room on one of the higher floors and built our excitement from the glass elevator zooming up to our floor. Only to be discouraged by a cramped, stale smelling room. I understood the rooms may be on the small side since it was in downtown but the smell was intolerable. I called down to the front desk to request a room change and no one answered. We had to go back down to the lobby and request a room. The front desk said there was only one floor that had been renovated and only one room left that he had reserved to someone else but gave it to us since we were there, strange. The room was definitely a lot better, renovated, still no flat screen but the bed was Westin Heavenly which made up for a lot. Apparently, they will be doing a major renovation in July 2009, I wouldn't recommend staying there until 2010.

23/04/09 | Link | Rating: 2.0
21. jennie t.
I stayed here this past saturday night...The reviews of this place wasn't great but being the fact that it is the largest hotel in L.A. i thought i just give it a shot...  I give it 2 stars because #1 the parking sucks, they charged 42.00/night so i decided to do street parking.  #2  inside the hotel was very old looking and yes they do need a face lift asap!  Everything in their was so confusing, it was like a big maze...they have some random shops and restaurants in there as well...  The only good thing about this place is the view in your room at night, each room had a great view of downtown L.A. and taking the elevators up and down was awesome because of the gorgeous view.  I give it 2 stars because of great view.  The room was old, small and dirty.  the pool was soo small and was so packed it was pretty disgusting...everyone was marinating in others people juice.  soooo, if u decide to stay in downtown, L.A. u might want to pass on this place.

23/06/08 | Link | Rating: 2.0
22. Keith K.
The Bonaventure is a great value.  The rooms are small, but has pretty much what I need.  I've stayed here at least three times, but everytime I stay here, I get a little lost and end up walking around the circular lobby looking for the color of my tower. Staff here is pleasant and helpful. A lot of downtown bars and restaurants are within walking distance from here.

04/06/06 | Link | Rating: 4.0
23. erwin l.
my favorite hotel in downtown los angeles! stayed here twice and loved every minute of it... my rooms faced either the art district or the 110. the staff was incredibly nice as well. only things i didnt like were the vacant stores in the hotel and the safari you had to go thru to get to your car. overall, the hotel is the bomb!

26/06/09 | Link | Rating: 5.0
24. Nick l.
people really seem to dig the 'Westin Heavenly" beds .... way too soft and saggy for my liking...... small but very nicely modernised room with flat screen TV but no ipod docking station.
totally lucked out on PL for about $100 all in ... luckily didn't have to park a car. This is a very cool hotel, classic design from the 1980's ...(that was my era!) ... James Bond style elevators are a must ride.

05/11/09 | Link | Rating: 4.0
25. Uri K.
Got an incredible deal on Priceline for this place, which was very comfortable. Other reviews have complained about the room quality, but for us it was as good as other westins we've stayed at (ie great). Only downside was expensive parking, but we arrived sat night to sun and parked free on the street acrossfrom the hotel!

29/12/09 | Link | Rating: 4.0
26. Peter C.
This hotel is average if not for the revolving bar at the top. The rooms are quite small, and hotel restaurants aren't worth trying.  The hotel's location is pretty good though because it's close to Staples Center and restaurants.  The revolving bar at the top is by far the highlight of this hotel.  Order a souvenir drink and come back home with a nifty memento.

06/08/06 | Link | Rating: 4.0
27. Wesley J.
Stayed here a couple of times a few years back.  I was a frequent guest of Starwood at the time - so they bumped me up to a suite.  Very cool!  

The service is great.  The rooms are very nice.  Good location.

Excellent choice if you going to to downtown LA.

20/09/06 | Link | Rating: 5.0
28. Chris B.
The Westin Bonaventure seems to be my default hotel every time I travel to LA for business. And that isn't a bad thing at all. Every time I step into the vast lobby, I'm reminded of the movie In the Line of Fire.  Nostalgia aside, the rooms in this Westin are fairly updated with the great Heavenly beds. If you've never slept on one, you're missing out. While I'm sure there are higher-end properties that are equally as comfortable, you can't beat picking up a room on Priceline for $78 and sleeping like a baby thanks to a very soft and comfortable bed. Best money I (my company) spent all week.

15/02/07 | Link | Rating: 4.0
29. Sv V.
ABSOLUTE WORST HOTEL EXPERIENCE IN YEARS. I cannot even begin to fully express my level of dissatisfaction with this hotel and the poor customer service we received. Upon checking in, my friend realized that she had left her medicine in our car. She ran back downstairs to valet (it had only been a few minutes, so we were hoping the car was still there) and explained to the attendant that she just needed to grab the bag. After making her wait almost 30 minutes, the attendant (who was clearly uninterested in helping her) continued to ignore her until my friend had finally had enough. She went back to the valet desk, where she was met with a rude "what do you need again?" She replied, "I just need my bag. I'll go get it myself, if necessary." The attendant told her, "well...we're getting busy." Are you kidding me???? Get her the bag, or give her the keys so she can get it herself. And as if that wasn't bad enough, we had ZERO hot water for two straight days. Yes...no hot water in a 4-star hotel. We will absolutely never be back here again.

15/12/11 | Link | Rating: 1.0
30. Anto M.
okay, been to almost every Westin in Southern California and by far, one of the worst ones I've been to.  Unbelievable location, pleasant staff, horrible rooms.  They need to spend the dough and get this place up to speed.  Time to let the 80's rest in peace.

04/03/07 | Link | Rating: 1.0
31. Nathan H.
This was definitely the most unpleasant Westin hotel that Ive ever stayed in...which is tragic for me to say cause I absolutely love Westin Hotels. The Bonaventure is ridiculously outdated...I mean the decor of the lobby, flooring, rooms, just seems very 80's like. The hotel from the outside looks very appealing, but gets lost in the translation inside. Yes the rooms have the Heavenly Bed (which is just the best) but they are small, and just look really plain. Other yelpers have complained about the smell and yes I have that same complaint...the building just seem to have an old smell wherever you are. The only bright spot about this Westin (and it is a big bright spot) is the revolving bar and the restaurant LA Prime.

29/05/07 | Link | Rating: 2.0
32. Littleone P.
This huge hotel was a great night stay!  I But..like others, I was a bit peeved by the 80's pink couches on the 4th floor. And its not everyday you stay at a hotel cum shopping mall! Overall, service was great..security helped me out when I had issues with my card key; it was a good central location. And I really liked the exposed elevators!!..you had a great view of downtown in the elevators!  The only downfall was that the top bar area was closed too early at 1am for my taste! On another note, like other yelpers..there were a little too much activity around the hotel to just chill in the lobby area..there were several proms/event going on that night!  Overall, I had a great night of sleep in their super comfy bed!..that made me a very, very happy camper!

24/03/07 | Link | Rating: 4.0
33. Michael L.
Okay so the place is showing some wear. I liked it. It's almost historical. And it is so L.A. There was even a talent scout event going on when I was there and the place was full of teenage women from who knows where, with their mothers, all hoping to become the next something or other. My room was big and it had two toilets and a large bathroom and the bed was comfy. The hotel was close to the customer I was going to visit and my company paid the bill. Overall an interesting experience.

02/06/07 | Link | Rating: 4.0
34. helen l.
the star ratings claim that this is a 4 star establishment. i'd say its a lot closer to a borderline 3 star hotel. its a rather dated place. once upon a time this hotel must have been quite a sight, but in this century, its more of an eyesore, and the circular layout of the rooms are a pain to get around.

minus one star for room cleanliness- yes, the "heavenly beds" are super comfortable and plush but i'd rather have a clean set of sheets over a super comfy bed anyday. upon arrival i had hopped into bed and knocked out...8hours later i woke up threw off my duvet and found some mysterious stains underneath them...it was so disgusting to think that i had slept with these stains all night. i left it unturned and hoped that they would change these out while i was out for the day. came back in the evening and they had remade the bed with the same stained duvet. sooo disgusting!!!! plus the bathrooms were old, and fixtures had obviously not been included in the "recent rennovation" of the guestrooms.  

minus another star for the parking situation- it's $35 per night if you're a hotel guest...fairly standard for downtown LA hotels, but the wait time was ridiculous. it took 20 min to get the car out on saturday morning. on sunday morning due to everyone lining up and trying to check out, it took 40 min to get out of the garage.

for around the same price range there are at least two other hotels within a mile that are much more comfortable and cleaner than westin bonaventure. stay here at  your own risk. hopefully they threw that duvet away...

24/05/07 | Link | Rating: 2.0
35. La C.
Pleasantly surprised.  I had chosen to roll the dice and book thru priceline.  Afterwards I read the reviews on Yelp and was a little worried.  This hotel is old, like 80's old.  This hotel also has a lot of history, many movies have been filmed here and there are plaques throughout the hotel telling you what scene was filmed there.  The elevators are pretty cool here, outward facing capsules that give you different views of downtown.  I was worried when the front desk said they were out of the renovated rooms and gave us an older one on a high floor.  Our room was just fine I think the only thing missing was the flat screen tv, the bed was heavenly so to speak.  We also had a nice view and a mini refrigerator.  The only minus is the valet parking, $32 per day but does include in and out priveleges.  There really isn't anywhere else to park since its downtown.  I think the price of the room worked, about $75 plus fees and it was the perfect location for our Valentine's weekend so we were content.

24/02/10 | Link | Rating: 4.0
36. Tiffany K.
i had a really nice stay here. this was also my first time ever staying at a westin. anyhow, some other yelpers mentioned that the lobby seemed older.. well, isnt this hotel an older hotel? it's been around for a while.  but yeah, the lobby wasn't anything to jump for. however, the rooms were very comfortable. the heavenly beds were pretty much almost heavenly- very comfortable, just like they claim to be. rooms were a bit small, but what can you expect in a city.  however, the rooms were very nice and clean. also, i fell in love with the heavenly shower head. dual shower heads and the water came out perfect- not too strong and not too soft. service here was also good when i came.

5 stars for a great stay, comfortable amenities, and good service.  -1 star because the pool "closed" early on the night we tried to go.... we had called front desk before hand and they told us that the pool closed at 10:00 pm.  so at 9:00, we went down to the pool excited for a quick dip, only to reach the pool and see that all the lights were out and that the gate to the pool had been locked shut. so we couldnt even use our room key to get in. then we asked one of the employees that happened to be walking around and she told us that sometimes the pool maintenance people get lazy and  "close" the pool down early and leave... way to make your guests feel welcomed!

31/05/07 | Link | Rating: 4.0
37. Tuan D.
i stayed here for the first time on one of my L.A. visit. its a pretty nice place to stay in. every room had a very nice view of the entire city from what i saw. my view was awesome. the beds were pretty comfy and bathroom was surprisingly huge for a hotel room. it was also crazy that the elevator i had to go on to get to my room was the one filmed on true lies which our governator stared in. and supposely other movies that i didnt know about.

there were a few cons i didnt like about this place. i like elevators that are on the side of the buildings for scenery but i didnt like how you were able to see into peoples room while passing their floor since the shape if the building is circular. my room was RIGHT next to one of the elevators so when my curtains open everyone see what im doing. in my boxers or not. also, i had to replace my keys about 4 times during my stay so that got annoying. OH!.... and getting to valet is a journey. omy. and they dont take call downs. WTF?!?!?!?

i would stay here again if i cant stay at the standard or get a friends and family rate at the marriott.

08/01/08 | Link | Rating: 3.0
38. swys -.
If you want to summon your inner nineteen-eighties self- dust off the lofears and throw on some white jeans and shirt  then drive your Fiaro driving self- down town and grab a drink up top of this Iconic hotel. Trust me- best place to buy a seven $$$ drink in down town hell-L.A. with a killer view that will make you feel like "The World Is Yours"...

08/02/08 | Link | Rating: 4.0
39. Angela Y.
I was able to get a really good price on Priceline for this hotel ($80) for my birthday weekend and it was a lot nicer than I expected.  We even utilized the fitness center (which is super nice) and I even tried the "outdoor" track, which is just a mini track that circles around one of the elevator pillars.  The room was decent and clean - no complaints in that area.  The only complaint I have is that for overnight guests, they only have valet parking and it's $46!!! WHAT THE F*CK!  That's why I give this hotel 3 instead of 4 stars.

29/03/08 | Link | Rating: 3.0
40. Emily O.
Anyone who wants to feel pampered should stay at the Bonaventure, From it's 4 circular towers to the interior/exterior elevators this hotel is a downtown LA landmark. Each room is pie shaped due to the circular towers. The beds are incredible, layers of down piled on layers of down bedding, love it.
Order room service, they do the whole routine. I recommend the hot chocolate, drink that in the masses of down bedding... ahh bliss!

31/03/06 | Link | Rating: 5.0
41. Sharon O.
my sorority has a yearly event at the bonaventure and they have always been friendly and helpful with setting up, food preparations, and reservations. it is a bit pricey, but what four star hotel in downtown, los angeles is cheap?

because of the size of the hotel, it's a bit difficult to find your way to the elevators or to the event hall you're trying to get to, but just ask one of the front desk agents and they'll be happy to point you in the right direction.

ooh! their revolving lounge on the top floor is architecturally magnificent. it makes a full revolution every hour as you sit in the lounge, allowing you to gaze down at the city lights. absolutely beautiful. their drinks are on the pricier side, but a great place to just relax and enjoy the view.

04/03/07 | Link | Rating: 4.0
42. Lyly D.
This overblown hotel sucks my ass hard. It was nice in the 80's but nothing's changed since then except their prices. Service sucks, sucks, sucks. The elevator smells like the horse from True Lies never gotten out of it. The air conditioner in my room was broken. A shot of Jameson and a Guinness costs ~$16. And they served the shot in a freaking port glass. That's not cute, that's retarded. Yeah, no good.

20/02/07 | Link | Rating: 1.0
43. David C.
This place needs a face lift.  I thought this place was so cool... when I was 10 and Miami Vice was hot.  Now, I think this place is very dated and needs a new lobby.  The service has always been mediocre, I would say.  The place is so big, I think they lose that personal touch.  The rooms are small, but well kept.  They use their heavenly beds here, so that's very comfortable.  They also have nice little mirror as part of the headboard for their rooms, so that can come in handy during sticky situations.  I'd stay here again, if I didn't have a choice of another hotel.

18/06/08 | Link | Rating: 2.0
44. Jackson B.
Here one night for  business, so the $300 (with tax) was not a huge concern.

BUT I would never stay here on my own dime.  Why?  Let me count the reasons:

I used to work in downtown LA and would walk through here often.  It's kind of a hub with pedestrian bridges going everywhere, so you avoid street traffic.  For the life of me, however, I could not find my way around.  Cylindrical design is great for movies, bad for people.

I had a room in the center core, right next to one of the rolls of quarters.  Sitting at the work table (see bitch below), everyone riding the elevator got to see me in my underwear as thehy passed, as did the people in the other 30 rooms who were less than 40 feet from me.

The work table is a joke.  They put it against the window (the widest part of the room) with no electrical outlets anywhere near.  So I had to unplug a couple lights to charge the computer, blackberry, etc.

The towels, while thick and soft, all reaked of cigarette smoke.  Yuch.  This whole place is smoke free.  I guess the laundry people smoke like chimneys.

The bed was very nice, as was the bathroom and showers.  Double head showers were a nice treat, and I had hot water.

Despite the wierd arrangement, the room was very quiet and, if you stood in the corne, had a pretty good view of some horizon, but mostly other buildings.

Although I did not have wheels, it amazed me that they charge guests $47/night to park.  It's cheaper in the Citicorp building across the street.

30/10/08 | Link | Rating: 3.0
45. Vaishali N.
I will remember to never believe everything I read prior to traveling and discovering new places. When my friend so graciously booked the hotel for our trip over the course of the long weekend, I was slightly apprehensive after reading the reviews. There were mixed opinions but over and over again I kept on reading the word "outdated." I was expecting to see a hotel with crumbling walls and no modern appliances, but I was pleasantly surprised when I walked in the hotel lobby. First of all, I will address something that bothered me greatly, and that was the outrageous parking price for guests! Blah. But then my friends who are locals told me that parking everywhere in L.A is outrageous, so that comforted me. Anyway, that was the only thing that bothered me. I do agree that food is a little pricey, but what do you expect from a hotel? Yes, the Westin is not up to par with other Westins, but it has an antique feeling to it which I like. I love the layout of the hotel with the elevators that have different colors so you know where you're going. It is slightly confusing, but beautiful. All in all, I enjoyed my stay here thoroughly and if an opportunity arises where I am absolutely in need of staying in downtown L.A, then I will definitely stay here.

30/05/10 | Link | Rating: 4.0
46. Cindy M.
I just returned home from a five day conference at this hotel. I can't stop thinking about all of the great attitudes of all the employees that I encountered during my stay here. From the valet people who always got my car with a smile, never expecting a tip, to the bag storage guys who assured me that my bags would be waiting for me whenever I needed them and then graciously offered to meet me at my car with the bags when I was ready to go, to the waiters in the cafe who bent over backward to make sure I enjoyed my buffet lunch. The service was over and above what I would have ever expected! Thank you all for making my stay so enjoyable!

10/04/11 | Link | Rating: 5.0
47. Jen S.
Was a bit hesitant after reading all the reviews about construction and whatnot.. But we had a wonderful stay! Got the room on Priceline for only $76... and was amazed at how nice it really was.. They put us up on the Starwood Preferred Guests Floor and we had an gorgeous view! Was very happy with our stay! Parking rates are crazy, but other than that, good times!

14/04/11 | Link | Rating: 4.0
48. Jimmy N.
I'm a Starwood Platinum guest and must say, I was impressed with the recent remodelled rooms here. We were upgraded to a full suite, great views, beautiful room with well appointed furnishings and heavenly bed. The lobby could use some facelifting though and the pool area was a bit lonely and not so nice. The spa was very relaxing and we had great food at the bar. We also loved the convenient location to Ciudad for dinner across the street with the free shuttle to and from the theatres. Oh and with all of the discounts for the room, parking, food, spa, etc, I give it a moderate pricing rating, very good.

20/09/10 | Link | Rating: 4.0
49. Jonathan R.
The hotel is huge and the architecture is impressive.  It is in a great location in downtown LA.  However, customer service was a real spoiler.  We waited in line to check in while both front desk clerks chatted on the phone, ignoring guests, for at least five minutes.  When we reached the front of the line, the clerk was surly.  We asked for a quiet room with neighbors on only one side -- she said that she could not do it until we pointed to the map and insisted; she finally relented.  She repeated several times that we were "Priceline" customers.  This seemed to annoy her.  The room was nice, but the door needed to be kicked open, apparently sticky from recently being painted.  Check out was again an unpleasant experience. The clerk took my cards and did not bother to ask if I had a nice stay or if I needed a receipt.  He dismissed me with a curt "Have a nice day," and then looked away.

26/05/11 | Link | Rating: 2.0
50. U N.
I stay here upwards of 100 days a year, and spend 365 in hotels.  Not many hotels would get top ratings from me; my standards are absurd.

First off, I get treated well here because I'm a regular.  (Actually, I'm a 40 Long, but...)  Your mileage may vary.

The shine's long gone from this venerable downtown fixture.  But it's solid as a mastiff...whose bath was, oh, maybe two days ago.

Every room I've ever had was quiet, had a splendiferous view and was clean as...well, that mastiff again.  Lots of space, for a downtown hotel in ANY city.  The elevators are good.  (Spend a few nights in high-rise hotels where they're NOT okay, and you'll understand.)

The gym matters a lot to me.  And this one's got ample, quality equipment (nearly all of it with built-in televisions, for those of you who haven't kicked the 'tube' habit); from my standpoint, that means QUIET.  And - dig this - they actually repair the equipment when it gets abused into tatters.  Gym's clean too.

There's shopping on a couple of floors, and some restaurants too.  And not all "hotel" restaurants, if you know what I mean.  

The location is BITCHIN', if you want to be downtown, like for work or something.  

Heads up; parking's like $50/night.  But the red line subway's three blocks.

23/10/08 | Link | Rating: 5.0
51. Veronica W.
Horrible in every way and an embarrassment to the Westin brand.  Priceline needs to drop its four star rating to two!

16/05/11 | Link | Rating: 1.0
52. Ulysses P.
For a 4 Star Hotel I was fairly disappointed. I got a name your price deal on priceline.com and it got me this place for $105/nt for 3 nights. First, they only have valet parking which you must pay $35/nt. There's in & outs. So the hotel kinda looks like a space rocket ship on the outside. Inside, they were in reconstruction of the main lobby and had a lot of it taped off. During the morning and day there was heavy drilling going on and when I had to go to the front desk to talk to someone, I was yelling each time. The room is weirdly designed I guess because of the odd shape of the hotel. It was quiet cramped for 3 people. The beds were fairly comfortable. It has a flat screen tv but not in HD. The bathroom was a decent size but the walk way from the door to the sleeping area was tight. The last night we were there I attended a concert with my friend and left my homegirl in the room to study. Security was doing a monthly check on the locks and didn't check to see if our room was occupied. They scared here half to death!! Luckly, it was security and not some weird stranger. Head of security apologized as well as the hotel manager. They comped a breakfast for two, supposedly crediting me back a night stay and will comp a night stay in the future. The hotel is in a good location downtown close to all the major freeways. Hopefully it shapes up once the construction is over with. We stayed on the 15th floor and didn't hear any construction noise at all.

17/02/11 | Link | Rating: 2.0
53. Stacey S.
Given that I'm a Platinum Starwood member and stay at a lot of hotels, I feel justified in saying this is NOT my favorite Westin. The rooms are nice, especially those that have been recently renovated. The hotel is huge (which can be a plus if you're on a business trip and want some space!) The downside is that valet is expensive and the valet service is horrible!  I'm not sure I've ever stayed somewhere with worse valet.  There's also no concierge lounge, a definite minus for the frequent business traveler. Most staff is nice, friendly and helpful - but again, this is where valet fails (and lets be honest, they're the first and last impression of the hotel!) on a positive note (and there are some) turn down service is a nice touch. Overall, I would stay again, but it wouldn't be my first choice.

12/04/11 | Link | Rating: 3.0
54. Emy L.
Very disappointed..I forgot my favorite shoes at the hotel and next thing you know someone stole it!!!i called several times and all they do is transfer me to whoever..they take my phone# and never called back. I would not recommend this hotel at all!IThis hotel ruin the good name of Westin.

19/04/11 | Link | Rating: 1.0
55. Holmes K.
Looking at all the different reviews, people are rating it with different perspectives.  I don't understand why people find it hard to get around.  Its 4 towers all within 20 feet walking distance.  Very nicely laid out with new renovations to the lobby, vodka bar, as well as the rooms.  Got the Blue tower on the 29th floor which had a great view.  Staff was friendly and accommodating as well.  The "heavenly bed" they offer definitely lives up to the name.  Has to be the most comfortable combination of pillows, sheets, mattress, and blankets for a hotel that I have stayed at in a while.  House of Prime at the top of the hotel with the spinning floorplan and view is worthy of 5 stars.  All in all great experience.

09/05/11 | Link | Rating: 4.0
56. Michael B.
The website said "Westin Bonaventure Hotel and Suites."  Hmm, I guess all I looked at was the word "Suites," so I was expecting a huge tub/soaker, a minibar, and a decent living area.  Well, the rooms were regular, with the exception of a spectacular view of downtown LA.  That's the reason why I always ask for a high floor.  The Heavenly Bed was deeply HEAVENLY and so was the Heavenly Shower with the two rain heads soaking every part of your body.  An added [bold]star for the mirrored headboard.

14/01/08 | Link | Rating: 5.0
57. Andrew Y.
Got a room here from Priceline.com and got placed on the 29th floor. No complaints other than our room was within direct eye shot of the elevator. The staff was all really nice. I'd have to say, the room was a little dark. You needed all the lights on if you had the drapes closed. Maybe some brighter bulbs are needed. I agree that the decor is pretty 80's. It's pretty dated, but it is a huge hotel and it's probably not a worthwhile investment to modernize it. As for parking, we were initially overwhelmed because we didn't find anything that was reasonable so we ended up in the City National garage. We were there on the weekend and the weekend rate ends up being $15 per day max (starting at 5AM). The charge is $3.50 per 15 mins (I think), but if you don't need to drive, then just hit the max. If you show up on Friday after 5PM (not sure if earlier will count) and then when 5AM rolls around, the new clock starts. Street parking is free so on Sat. night, get on the street! No in and out privileges. Anyway, the Metro station is really close so you probably don't need your car for the most part.

17/10/10 | Link | Rating: 4.0
58. A C.
i've stayed in many hotels of all different levels. this is not the most expensive hotel that i have stayed at, but it is one of the worst expensive hotel stays. i'm shocked about the experience i got. it wasn't a horrible experience, but my experience was not good, especially for the price.

The Good:
-very soft bed and pillows. great sheets.
-granite floor and countertop.
-large mirrors in bathroom and head of the bed.
-check-in and check-out people were courteous.
-view is amazing.

The Bad:
-showerhead gave constant fluctuation of temperature water. very hot to very cold and vice versa every 5 seconds. i couldn't enjoy my showers the slightest bit.
-dirty heater / A/C unit. after placing on the heater at 90 degrees (the room was cold), our allergies were instantly acting up AND the room continued to be cold. the heater was on for several hours and it failed to heat up the room.
-called room service for a new set of clean bath towels. after 30min of waiting, i got fed up and called again. finally, i received the towels, but i found that one bath towel had an obvious orange stain stripe. also, the maids are stingy with the soap. one soap for the whole bathroom! i guess you're supposed to split it to have half for the hand soap and half for the body soap.

the rotating restaurant: i'm always fascinated with the rotating feature so i like this place. we came here when it was about 12am. the kitchen was already closed, so we didn't get to try the food. i ordered a hot chocolate and it was delicious. but it was also $3.50 and a small amount.

23/02/09 | Link | Rating: 2.0
59. ILa V.
this is what i have to say, if i bid under $100 on priceline to get this hotel... i'm not going to complain. westin + downtown + 25th floor + heavenly bed + renovated bathroom = thumbs up. the lobby was nice. i loved the view from the room of the downtown area. the staff were pleasant. IF i were to complain about anything, it's that the valet staff were a little slow in taking the keys from us, but were very prompt in fetching our car. i like that you can also call valet from your room ahead of time.

i'm not going to be cheap on priceline and then expect to be treated like a princess.

27/05/11 | Link | Rating: 4.0
60. Eric F.
Shower was nice, bed was nice, that's why I didn't give a two-star rating.

The place must have been made for the 80's, but no one realized that wasn't going to look good after a while. Pretty tacky, but actually that wasn't my biggest complaint.

The concierge service was terrible. They couldn't recommend any restaurants outside a two-block radius in the city. They did have a book of menus for restaurants, from which they "strongly recommended" a Japanese restaurant for us. But the menu was clearly outdated, as we ended up at an overpriced restaurant serving Asian Fusion.

Saving grace was I got to stay here via Priceline, so I only paid $70/night for the room.

03/06/07 | Link | Rating: 3.0
61. Tiffanie A.
I have stayed in this hotel for the past 4 years as a staff member for an annual event held in the hotel (so my room is free). The staff is very nice and courteous. (See Edgardo in the Lakeview Bistro - he's fantastic! He still remembers my drink order even though it has been a year since we were last there.) The rooms have all recently been re-done and the beds & showerheads are amazing! Every room comes with a mini-fridge and free bottled water. Valet parking is expensive but there are cheaper alternatives in the area.  The subway and the Dash bus are a close walk and can get you anywhere you need to go in the city. There are no elevator stops on the 2nd, 4th or 6th floors so get off at an alternate floor and take the stairs. The layout of the hotel is pretty easy once you get  the hang of it. (TIP: If you go up the Yellow Elevator, on a clear day, you can see the Hollywood sign) If you can indulge a bit, try the Spa and L.A. Prime! All-in-all, I would definitely stay here even if I had to pay for it.

17/07/12 | Link | Rating: 5.0
62. Lynn b.
Beautiful hotel!  We only stayed for one night - the room was clean with a nice view.  Had a decent fitness center and the staff was very attentive.  My only complaint is that the room was kind of small-other than that everything was ok.

18/06/09 | Link | Rating: 4.0
63. Daisy S.
Mission Accomplished!
Some people have the same kink factor; it just takes time to figure these things out!
Though I will say this: every time the elevator passed by our room I kept wondering who else was doing the in-out on the up-down.

11/08/08 | Link | Rating: 3.0
64. Dee B.
We give it 4 out of 5 since it's a little older and not quite as nice as other Westin hotels but still worth the $$ because of the location and the staff.  Once you get a handle on the infrastructure (elevators are color-coded) then it's pretty convenient to navigate this hotel.  I especially like the workout areas - they are little islands with just one treadmill or an elipitical that overlooked the lobby area.  Probably not good for anyone that has problems with heights since it's a very open and vertical architecture.  ;-)

PATRICK at Reception was outstanding and went out of his way to help us!!!  He had trouble swiping our credit card at check-in and he quickly worked through the problem.  We then left our credit card with him by mistake and we had just stepped into the room when he was calling us about it.  After that we asked for a late checkout and again it was Patrick that made the arrangements for a VERY LATE check out.  In fact, most hotels would have charged us for a second day.  

Also their "Service Promise" was spot on - we needed cream for our coffee and it was delivered to our door even before the coffee had finished brewing.  Amazingly fast given the size of the hotel.

We ate at the Brewery (on the 4th floor, I believe) and it was great food with great service.

We would happily stay at this hotel again.

24/03/08 | Link | Rating: 4.0
65. Luis M.
I didn't love this place but I didn't hate it either.  It's very conveniently located if you need to be in Downtown LA and you have easy access to the freeway.  It's somewhat stylish and visually appealing and the elevator ride is fun.  The rooms have some of the smallest *double* beds that I have ever been in.  It was more like a large twin bed.  Charging $35 for hotel guests to park is absolutely ridiculous, I don't care how many films were shot here.

27/11/07 | Link | Rating: 3.0
66. Mi M.
day 1: seriously not impressed. came here on business. my work faxed them a cc authorization at 11 am and by the time i checked in at 3 pm they still hadn't figured it out. then, my key card didn't work. then the outlet to my TV and coffee maker didn't work (AAAAARGH) and then i couldn't log in to their network. the bar didn't have the one thing on their menu that i wanted (wine, of course), and, although i'm in a suite (very nice), i still don't feel i get the five-star treatment. still, it's close to where i need to be and there are a lot of foodage options, which is, i guess, pretty cool.

2nd day: okay, so my key-card didn't work 2 days in a row. okay, so there's a funky yellow stain on one of my bath towels (ewwww). okay, so the shower goes from frigid to scalding and back in a 3 minute period...let's just say, i'm so NOT impressed for the money my company is paying ($350 a night). the staff here are, however, super-friendly...the bell-hop, registration, the door-man (who said i looked "lovely" today), and the room-service guy.

3rd day: okay, so my cleaning lady for the room is very sweet and does a great job. and room service isn't too bad either (breakfast and dinner today). the gym is small but functional and, although the mats are a bit worn, fairly clean. i've stopped getting lost in the maze here so am feeling a bit less discombobulated. and missing the comfort of my own (tempurpedic) bed.

12/05/08 | Link | Rating: 2.0
67. Happy D.
It's nice. the other reviews pretty much covered all the amenities.

I got my room for $89/night by bidding on Priceline.

The best thing was the bed~ extremely comfortable. it felt like the swedish tempurpedic beds... nice!

If possible, do not bring your car! it's $42 for guests to park overnight.. wow.

Again, no matter how nice the rooms look, hotels are full of nasty bacteria so always throw down the top covers b/c they rarely ever wash them. And bring some slippers for the bathroom.

02/04/08 | Link | Rating: 4.0
68. Jeremy K.
Totally functional hotel for business travel. But man, downtown LA is not very pedestrian-friendly. Do you really need that man sky-walks?

01/04/09 | Link | Rating: 3.0
69. Barbara C.
Stayed here with a friend for one night. It is a gorgeous hotel, with four round towers the give each room a lovely view of the area. The room we were in was very small, as was the bathroom, but it wasn't at all cramped. They did well with the space available, and everything is well-maintained and high quality and very clean.

And man, were the beds comfortable! I don't think I've ever slept in such a comfortable bed anywhere! I did not want to get up in the morning.

The atmosphere is very elegant, with a water fountain in the lobby and glass elevators (which may not be so elegant if you're scared of heights and you're staying on the upper floors).

Parking is valet only, however, and is $25 per night, but they also wash your windshield for you, which is nice.

I'd definitely want to come back here, just to sleep in those beds again!

09/07/06 | Link | Rating: 5.0
70. Danny M.
I stayed for a week and got a crazy deal through priceline! I loved the fact of the Westin being as close to a small city as you can get. The room was nice and the double shower head would have been in my suitcase if I had a pipe wrench (I jest of course!) ;) ... The view was nice from my room (over looking the pool and the downtown area in that direction) but not many if any people used it. It was a clean pool though. The hardest thing to do is get to your room from the lobby especially when you are drunk...The colors and symbols for which tower you are in is nuts! I loved the gym and the track in the middle of the hotel! And did I say there is a liquor store inside? Well there is! The parking was mad expensive so if you want to catch up with your long distance girlfriend :) and they have to park for the day it's like 35 bucks! The bridges that connect you to the other buildings surrounding Hotel are great for pics and you avoid the street, but you better know what door you came out of! I will be back!

25/09/10 | Link | Rating: 4.0
71. Katy N.
As a semi-local, I love going to their LOUNGE & enjoy the view of downtown LA when there are NO SMOGS!!  Their appetizers & drinks are decent...totally reminds me of Cloud 9 in Vancouver but the view in Vancouver is 100 times better!!

As for the hotel, never stayed and would love to one day...

16/03/09 | Link | Rating: 4.0
72. Katina M.
This hotel has two things going for it:  the Heavenly Beds (which are quite nice) and the hotel gym (decent equipment selection, open long hours).

Other than that, the place looks like the vision of the future circa 1978.  It is outdated, annoying to navigate, the design wastes space, and dining options inside and nearby are limited.  In particular, the sushi restaurant on the fifth floor (?) of the hotel is terrifyingly deserted and overpriced.  

As for hotel service, it was ok, nothing special.  When I arrived, the bed was not made but housekeeping corrected the problem quickly.  Would have been better if they had gotten their act together the first time.

10/04/07 | Link | Rating: 3.0
73. Thomas K.
I was terribly underwhelmed by this property.

I ended up in L.A. recently on a Saturday night and didn't have a place to crash. Being a constant bargain hunter, I looked to Hotwire for a last minute booking.

Search results: 4 Star Hotel in Downtown Los Angeles!

"ooh!" I thought, nice!

I proceeded with the booking and at checkout, found out it was the Westin Boniventure.


I was so excited to have booked a room easily and affordably and it was at a Starwood property, I'd have nothing else to worry about!

Little did I know I'd also be sentenced to the Green Tower. The room was just awful...for a Starwood/Westin. I couldn't even really believe my eyes when I got in, I've stayed in Motor Lodges that were better kept up.
The first thing I noticed was hair from the previous guest on the bathroom floor and inside the tub. UNEXCUSEABLE. They're skimping on quality and obviously service as well. I mean what room attendant at a "4 star hotel" leaves hair in bathroom!!? The next thing I saw panning left from the bathroom door was a huge iron-burn mark in the carpet. Uh, so ghetto and trashy, I mean let's get it together. After I got somewhat settled, I noticed many other little things like a dozen huge gouges out of the walls with wallpaper peeling off, singe marks on the bedside lampshades, the ceiling isn't finished at the window so if you look up you can see the filthy insulation on the building frame and the years of dirt, the armoire that was so beat up you wouldn't have even found it in a Goodwill, and housed inside was the cheapest crappiest tv. I think the last Westin I stayed in had a big beautiful flat screen (not that it really matters since I don't really go to a hotel to watch tv, but it's the anticipation that you might want to watch tv and be able to do so with a nice current tv)

One of the absolute worst things about this room was the shower. Hilariously labeled as "The Heavenly" Shower or whatever that crap was, well most of us will remember that was top of the line back in what, 1985? It totally looked like it was, and definitely worked like it was. The shower would not stay one temperature, it would go from hot to cold constantly throughout the shower.

I also noticed some things about the property that are just old and dilapidated. The Elevators made weird clunking noises when going up and down, their call-button plates were loose and coming off the wall.

I just can't believe this is a Westin/Starwood property. Fortunately for them I've had far too many fantastic experiences for this one property to completely tarnish my opinion of them, but they REALLY need to get it together here, and FAST!

Parking at $32 nightly for hotel guests was outrageous, however the going rate for hotels downtown. It's still total robbery.

Their pool is Meh...

18/08/09 | Link | Rating: 2.0
74. Jan W.
I stayed here with a friend while I was visiting LA. It's a very lovely hotel. The beds were comfy and my overall stay was pleasant.

07/09/09 | Link | Rating: 3.0
75. Oyo S.
oh, what a disappointment!!! my BFF and myself wanted to spend some fun time in a cool 4-star hotel in L.A. and after taking a look at a million pictures we went for this piece of s*** :-(
the price wasn't that cheap but we thought 4 stars deserve the big bucks.
as a welcome "present" we learned that parking is extra 32$. WTF??!!!
we have never been informed about that when we booked the hotel. our room was small, the AC was on the top of my head and it was super loud (i still have a cough because of that). we had to share one mini bar of soap, one mini shampoo and conditioner. the towels were stained (yuck!!) and the front desk wasn't very helpful.
the one star is for the sky bar but we will never ever ever ever be back.

28/07/09 | Link | Rating: 1.0
76. Christiani C.
Although the room I was in was clean, and nice looking it was a bit pricey.  I didn't mind this too much but what I DID mind was that they charged me for parking there without saying a word - and I didn't even park there!  Also they overcharged me from there original quoted price.  The bill the next day turned out to be more than what was originally quoted. I think this hotel looks for a way to try to get every dime and nickel out of you. It sucks that there is no street parking around, and that parking is $33 dollars a night. If you're on a budget you might want to take this into consideration.

22/12/09 | Link | Rating: 2.0
77. Nikki M.
We had a really nice stay here last weekend. Our room was small but not cramped and we had a rad view (28th floor). We got an upgrade to a King size, and enjoyed staying in the green tower since it's close to the valet escalator (easy in and out). We were able to check in a bit early too which is nice.
Valet parking is expensive $25 a day, but they wash your windows and say "welcome back' when you arrive, and give you directions on your way out. There isn't much to do around the hotel but inside it is pretty fun.
So there's a bunch of towers all together around a circular middle tower, Which the pool is outside of. 4th floor is a complete waste of time unless your with the kids (it's all mall food court food). The restaurant outside looked nice but it was closed for some random reason. The pool is outside and across the lawn on the 4th floor (it's one of those only acessible from this elevator things, so it's actually kind far to get to--ie i wouldn't want to walk all the way there in a bathsuit and flips thru the ENTIRE hotel and business travellers).

The bar upstairs rotates and has a rad 360 view, with amazing pina coladas and strong martinis, they also feature hilarious take-home cups. I was quite impressed with their cheese plate and being that the restaurants outside are so NOT good it might do you good to eat here!

Super rad is that when you get off the escalator on the 3rd floor, it's just a circle running track and nothing else.

Also, very clean, yummy ginger shampoo and the brownie sundae i had delivered to my room was delicious (even if it cost $15 because they add $3 to each order, plus tax and tip).

16/08/06 | Link | Rating: 4.0
78. Emily W.
Stayed here twice now...and definitely agree that hotel needs a makeover. Totally not up to westin/sheraton standards..but you can get a kickass deal on priceline (mine was $70)...but keep in mind that parkings $40, which I guess is standard for downtown. At least the beds are standard westin beds and no molesting shower curtain..so a-ok in my book.

05/01/09 | Link | Rating: 3.0
79. Glenn C.
I'm going against most of the reviews for this hotel and say that the hotel wasn't bad at all. It seems that the biggest complaint was the parking and the hotel being ran down. For starters, what do you expect if you're leaving your car overnight in downtown LA. I seriously don't think there's any free parking in the surrounding area, cmon this is downtown you're talking about. In regards to the hotel being ran down, the hotel was built back in the early 70's. You have to admit though, the architecture of the building is ahead of its time. It has one of the biggest lobbies with a nice indoor atrium. The glass encased elevators overlooks all this and provides a nice view of downtown when at higher floors. I was lucky enough to score a tower suite facing Hollywood hills. From the outside of the hotel, this side was the only side without any tall buildings obstructing its view. The furnishings in the room were modern enough but really it's all about the floor to ceiling windows with its panoramic view of the valley. Let's not forget about the revolving bar up above. A must at night.

23/09/09 | Link | Rating: 4.0
80. Gina T.
This is the weirdest higher end hotel I've ever stayed in.  I have stayed here at least 12 times because I am a Starwood girl and it is convenient for my work.

4 stars for Westin amenities - heavenly bed, towels, soaps etc.  
2 stars for the strangeness of it all.  The hotel is intermixed with a "mall" really just a lot of restaurants from Subway to a Brewery and some small stores.  But, there is no list of what's in the mall in your room or really anywhere.  The place is a ghost town.  I assume since these places are not owned by the hotel they would prefer you order room service etc.  I stayed there 10 times before I found a breakfast place (not very good) and a brewery (never tried-but it does have outdoor seating).  The whole hotel is very confusing.  Example - if you are going to upper downtown you should take one of the sky bridges on level 4.  But there is no map of any of this stuff.  And you have to hoof up a huge hill (like anyone in LA walks) if you don't find it.  The lobby bar has a nice staff.  The whole hotel is very cold.  The rooms are all business and generally small.  Many have nice views.  Not really a lot of places to walk after business hours to get food or anything.  But It's a Living...(you are over  35 if you get that).

17/09/09 | Link | Rating: 3.0
81. Brad F.
Bonaventure is a beautiful hotel with great views of LA. It is  hard not to give this place 5 stars because nowhere else in downtown has a view of LA that spins on my drunken axis. The martinis were made at our table and there are several specialty drinks that are served in a theme accompanying cup that you can take home.

I enjoyed drinks with SC law grads, investment bankers, teachers, marketeers, project managers, and none of us could figure out, thanks mostly in part to the Belvedere, are we rotating or revolving?

Nevertheless there was enough inertia for my review to pick up a 5th star.

04/09/06 | Link | Rating: 5.0
82. Alison N.
4 stars for the star sighting we had.  We saw Will Smith filming his new movie!  Granted, it was an action flick, so at promptly 9:00am, we were awakened by gunshots.  

On to the hotel, the rooms were small, so was the bathroom.  It was nice that we didn't have to walk far from the elevators to the rooms and we had a room that looked outside and not at the other towers.

In the end, it's a hotel.  If you've watched the movies that they shot there and you know them like the back of your hand, only then will you recognize the elevator or window that was featured.

20/08/07 | Link | Rating: 4.0
83. Lily S.
Like other reviewers have expressed in different sentiments, the janky food court totally devalues the hotel altogether. I still got the "heavenly" bed but the entire hotel needs a lot of remodeling to compete with the rest of LA. If you are thinking of staying here, ask about hotel + parking packages. I got one for $125 a night - deal since parking can be $30+!!! This includes in and out privileges!

21/08/09 | Link | Rating: 3.0
84. doug c.
This place is the height of mediocrity. If you like staying in an 80's style mall, then this is your place. The only saving grace is that the rooms are cheaper than most other hotels, and they usually have vacancies, when everywhere else is fully booked. Unless your getting Starwood points or can't find a room somewhere else, don't stay here.
It's not like most Westins.

28/08/07 | Link | Rating: 2.0
85. John M.
We've taken to staying at smokefree comfort suites whe my wife drags us to one of her conferences because for, usually, less than $100/nt you get free: parking, internet, & breakfast.  No such luck this time so we bit the bullet and stayed at the conference hotel.
Like the other places, it's another $30-parking, $10-internet, & $40-breakfast per day. The difference is that they actually heard my complaint about the loud drunken kids in the hallway at 3:00am. Security was a little too lenient on the offenders however it is the hotel policy to bounce obnoxious offenders out on the first complaint. Hopefully they will be more authoritative the next time. Unlike a couple years ago at the Hyatt in San Diego when the manager was dismissive when the elevator doors attacked me by slamming shut and squishing me between them, the Westin people were really nice about it and the next night, we teetotlers got a complimentary bottle of  wine and a cheese/fruit plate. The best part was that it was quiet.

24/10/11 | Link | Rating: 4.0
86. Ryan R.
I see that this hotel got mixed reviews, but hey, I enjoyed my stay here.  I was here with a few friends of mine for 2007's New Years Giant Party, and this hotels is really cool!..

The design is quite elaborate, with glass panel/concrete exterior, and the interior boding a fairly rustic curved concrete designs on multiple levels.  The lobby bodes well, with the central area serving as a bar/cafe, and shops all around.  Prices for eating are fairly high, but I cant comment on the food because I didn't try it...

The hotel staff is friendly and properly dressed.  Parking fees are relatively high, 25 bucks a night, but it is situated in down town LA, so i guess its a matter of convenience and safety...

The rooms are fairly small, but the new beddings and furniture more than make up for it.  They have really nice feather down pillows and comforters; I slept like a baby...

The price per room is relatively cheap, $130.00 a night or so.  Not too bad considering the overall cleanliness and location of the hotel.  I like the Bonaventure and will definitely consider staying here again...

Buen Tiempo a Westin Bonaventure!..


02/01/07 | Link | Rating: 5.0
87. Laurel W.
When I go somewhere new, I usually check the general opinion of the place on Yelp. After reading some of the reviews of my fellow Yelpers, I will admit that I was a little nervous in the moments leading up to my checking in. However, I went in with an open mind and reminded myself that I wasn't going to get too much better than this for $80/night (thanks, Hotwire!). The interior design of the hotel is...interesting. It kind of reminded me of a space station from Star Trek. I loved the elevators, though. They provided an awesome view of downtown Los Angeles and the pool area. The staff of the hotel were very warm and accommodating, and were able to answer all of my questions. The room was probably my favorite part (which is how it should be in a hotel, right?). The beds were super comfortable, I had trouble getting up every morning because I never wanted to part ways with it. I had a great view of downtown, and the other amenities were awesome. My only gripe would probably be the lack of food options. There is a food court type area on floors 4 and 6, and a bar/restaurant on the first floor near the front desk. However, it has a great location, so I was able to walk and find other great options. Would I stay here again? Absolutely...especially if I can get it for $80/night!

08/07/11 | Link | Rating: 4.0
88. M J.
I wasn't a registered guest but good friends were.  The hotel is clean and tidy, with the very cool glass elevators.  The top BuenaVista lounge has a sweet view but the drink service was not prompt.  ***if you get motion sickness don't go there, it revolves slowly***  Ended up just chilling in the lobb bar, bartenders there were great and the show of drunk people coming out of Suede puking and fighting is awesome, we had front row seats!

14/02/10 | Link | Rating: 3.0
89. Joanna B.
This is a wonderful place to stay, particularly for the business traveler because:
1. It is near the train station  so a cab will be fairly economical. I believe it costs about $7.
2. It is near the Dorothy Chandler for those who are Opera Buffs.
3. There are a multitude of restaurants so if your mood changes you can change your cuisine.
4. The rotating restaurant at the top
5. The Gubenator Elevator from the movie "True Lies"
6. Price -- it's not really that expensive. However, you have a high liklihood of staying in a room that is shaped like a piece of pie.
7. You're in the center of downtown LA

30/04/07 | Link | Rating: 4.0
90. Art O.
The Westin Bonaventure Hotel is a great place to eat and enjoy the view.  The rotating cocktail lounge gives you a 360 degree view of Los Angeles.  Looks great at night!  This is a high roller's lounge; so, expect to pay premium bucks!  Took a date here and what an evening to remember!  Just don't come here all the time.  Jumbo cocktail shrimp and two drinks will set you back about $70 or so.

08/12/09 | Link | Rating: 5.0
91. L K.
I stayed in a suite for $139 a night, guess it's not bad for L.A. and the Heavenly bed was very comfortable. The bathroom was very clean and recently remodeled. As least that's what I was told. The hotel had easy in / out access to freeways. And the staff was very helpful during my entire stay. Although the parking was a bit expensive $25 per night. That's how much I paid for my rental car...

But did anyone know that the movie "Buck Rogers" was shot here in the 80s? I didn't. That rocks!!! Sorry, Buck was cool back then...

12/04/07 | Link | Rating: 4.0
92. katharine r.
Designed by John Portman and with construction of its circular self beginning in 1974, it has a more modern feel. It is still found in many of today's favorite feature films, and the parking garage reminds you of all the movies you thought you might have seen it in. Ride the glass elevator, and it will remind you of some killer thrillers. John Portman is famous for other round structures, such as the Renaissance Center in Detroit, MI, and the Westin Peachtree Center. The best time to go to the Bonaventure is 4th of July, where you can drink fun drinks in souvenir ceramic cups shaped of all things - cool things in L.A.. The fireworks and amazing, and the food is really delicious. Why not pay money to eat, spin in the revolving restaurant, and watch the show go by and by and bye!

16/03/10 | Link | Rating: 5.0
93. cynthia g.
I thought the hotel itself was pretty cool - the glass elevator, the round rooms, and the lobby areas were unique and unlike other hotels in the area.  The staff was amazing.  There were a few minor issues when we first checked in, but after a phone call to the front desk - we were taken care of immediately and in a friendly manner.  The bed is super comfy and the view is pretty sweet too.

06/12/11 | Link | Rating: 4.0
94. scott p.
Why five stars?  Probably b/c you can go on priceline and get a room here for $50-75 which is by far the best value for your money in the downtown la area.  I stay here whenever I'm in downtown la for biz or plesh.  It is an enormous hotel: like something out of a movie about the future made in the 1970s.  It's got the westin bed, the rotating bar on top.  What's not to like?

25/01/09 | Link | Rating: 5.0
95. Karol S.
This is, without a doubt, the worst Westin I've ever seen.  I love Starwood, and I love Westins, usually, but this one is truly teh suck.  The valet parking being miles from the check-in/elevators.  No one is there to take your bags when you arrive.  The room lacks a minibar and doesn't have staples like shower gel or shower cap which are standard at even the grungiest motel.  It's really nothing like any other Westin I've ever stayed at, not sure how they use the name when the feel and vibe of the place is so not Westin.  The only reason I'm giving 2 stars instead of 1 is that the bed is a good, Heavenly Westin bed.

30/11/09 | Link | Rating: 2.0
96. JAN I.
Got this hotel through Priceline.com for $75 per night.  My BF and I need a place to stay overnight for the Alicia Keys concert.  Our view from our room was awesome looking over downtown LA.  At night it is so pretty with the city lights.  Love the little refrigerator, flat screen tv, spacious bathroom, and a very comfy bed.  Also loved the variety of pillows.  We entered in the Red elevator...which means the view in your room will be awesome.  There are a lot of small eateries in the hotel and of course outside the hotel.  Loved the design of the hotel and the fountains in the lobby.  Front desk and valet were very nice and helpful.  I'm a total fan of this hotel. Can't wait to come back.

16/04/10 | Link | Rating: 5.0
97. Lisa L.
My law school had their annual prom there and many couples booked rooms there.  When we arrived at check-in, the hotel lost several of our reservations.  Although they were willing to accommodate us, we were stuck in these teeny tiny rooms.  

The ballroom is very pretty and the food is also decent!  I probably wouldn't want to stay here unless on business because there isn't much to do in downtown LA and the hotel is somewhat overpriced.  I believe a few movies were filmed in this hotel so its kinda cool to stay somewhere that celebrities hung out in.  Although this is LA, you can probably find a better place for that!  =)

23/01/08 | Link | Rating: 3.0
98. Cheri. A G.
I mostly stay at Starwood properties and that why I occasionally stay at the Bonaventure.  I usually stay here when I am attending an event in Downtown and I do not want to drive home.  

We  always get upgraded to a suite so I have no complaints about the rooms except once I drove down there one night after working late to meet up with my SO and by the time I arrived the bar was no longer taking drink orders and it was before 1am but no big deal we can have a drink from the room.  Uh...I thought this was a business hotel?  No wine, no beer, no booze, no overly expensive nuts?  Ok, maybe that's an over-reaction but I was driving from Anaheim and the freeway was closed down due to construction and it took me 2 hours to drive 30 miles so I really did want a drink.  The elevators are confusing too red, green, triangle, square, circles...  One more thing is the underground parking.  My vehicle is taller than what the clearance states but they assured me there was plenty room and yes there is plenty of room so if you think you will not fit talk to one of the bellman before you try just to make sure you are good.  Also, ladies just be aware of your surroundings when you are in the lobby in the wee hours, they have had a few problems in the past but I haven't heard of anything lately.  I still give it 4-Stars I just wanted to point out some of my problems there.

06/02/07 | Link | Rating: 4.0
99. L C.
My husband was came to LA on a business trip and we stayed here because it was close to his office.  I had low expectation and it was what one would expect from an older hotel that is really for business travelers.

The rooms are small.  I can't say the room was clean.....I found someone fake eyelashe on the carpet.  I made the mistake of walking bare feet on the carpet and when I took a shower the water was gray.  From a distant the pillows looked fluffy and white...up close a spot here and there.  The bed is comfortable but the pillow is too soft for my  taste.  We were on the 26 floor overlooking the pool area.  Every time a police car or ambulance pass by you will hear it.  I recommend getting  as high up as possible to avoid hearing the street noises at night.

The gym was great and the pool was small but efficient.  I did enjoy reading my book by the pool.  I did not use the pool especially after seeing this disgusting young lady stuck her feet and flip flop (twice!!) into the pool to test the water.  Geez,  it would taken her what 1/2 second to remove her feet from her flip flop.  

We ordered internet -ouch approx. $13.00 for 24 hours and you can only use one laptop.  We got it for one night so my husband can work at night but the damn internet would not work when I tried to use it using my laptop.  So we had to plug into his laptop every time we wanted to use it.

We ordered in one night.  He ordered a hamburger and I ordered a portbella (spelling?) mushroom burger.  The menu gave us a choice of french fries or kettle chips.  So we decided to have one of each....but we ended up with french fries and ruffle potatoes chips.  

The service was ok.  We didn't need much so it worked out well.

24/03/08 | Link | Rating: 2.0
100. Lila W.
I have a love hate relationship with this place, and I stay here often.  

-Comfy beds, endless pillows, ahhh
-Rooms are virtually sound proof, I have partied many a night here and never had anyone call the front desk on me, and never heard anyone else while in their rooms (not even on New Years Eve.)
-Cool views, saw some action scenes for Die Hard 3 ( or 4??) being filmed from my room

- Parking!! Expensive and valet only.  Taking car in and out is a huge, time consuming HASSLE!
-No food within walking distance- and again, taking car in and out for food = not fun
-Service is sslloooowww.  Checking in, ordering room service or towels or having a bellman come up all take a lifetime

The revolving restaurant is cool I guess, it looks kinda elegant till you notice the duct tape on the booths...but hey the lights are low and the drinks are strong, so you can pretend.

30/09/08 | Link | Rating: 3.0
101. Allen L.
1) beware of the mandatory valet parking, which is $32 per night!!!  i wish i had done some research before booking or else i wouldn't have chosen this hotel.  the valet service was horrible, they will treat you differently if you do not have a nice car!  

2) the room was crappy and small!  the room was crowded once you step through the door.  the bathroom was riduclously small and the vent did not work!  the tv and the furniture was old, but the bed was very comfy.

3) room service was horrible!  the lady kept on banging on our door around 8am!  check out isn't til 1pm anyways, so i have no idea why they are banging on our door!

4) overall, i would not stay at this hotel again!  just the $32 parking per night is ridiculous enough!!  so if you stay 3 nights, that'll be $96 just for a horrible valet service parking!!

16/02/10 | Link | Rating: 1.0
102. Jennifer M.
Expensive room and expensive parking, hard bed, tiny wedge size rooms.   Never again.

16/08/10 | Link | Rating: 1.0
103. Christina T.
This review is mainly for the accounting department for this particular Westin Hotel. And if i could give them ZERO stars, i definitely would!

I stayed here the weekend of NYE. Initially, the reservations were made under my friend's name and credit card. He flaked the trip so during check in I had to put my credit card for "just in case" purposes, but the reservations were charged on my friends card already. Anyways, nothing should've been charged on my card since we didn't mess up the room nor did we purchase anything for the room. We checked out and since we didnt put any charges on the card, we returned our keys and said our good-byes....

The following Monday, I was just browsing my spendings and stuff on my bank account. I noticed a charge for $431.38 from the hotel. I was like, "wtf....what's this for?!" So, I called them, and they told me it was a mistake that they charged my card for the reservations and that they have already credited my card back and it should show up on my bank statements in a few days. Said thanks and hung up.

A few days later, checked my acct again....nothing still. hmmm, wondering and pondering....wellsfargo isnt usualy so slow when it comes to showing pending transactions? so....i called the hotel again...Spoke to a girl again...couldnt remember the name...but after giving her my card # and all, she said it was definitely credited back and maybe since it was a holiday, it might take a little longer to show. I took that possibility and said thanks.

Note: this happened 1 or 2 more times..before today's incident. for time saving sake...i will fast forward.

So, i checked my acct one last time this morning before dialing the hotel's # for the 4th time! Still.....NOTHING...NADA.. yea i was pretty annoyed at this point. I asked for the accounting dept. and a girl answers the phone. I told her right off the bat, this was like the 4th time calling and I was pretty pissed off that they still haven't credited me back when, time and time again, they insisted they had. anyways, she talked back to me and said I should have names of who i spoke to and that they ALWAYS do their best in satisfying their customers' requests and or complaints. Yea, I admit, i should've jotted down some names, but hey, in reality, all i really cared about was getting my $$ back! I took their word that they checked and was 100% sure they refunded my $. Well, we go back and forth on who said what and when they said it was deposited. She even asks for my credit card # again to verfiy something. Finally, all frustrated and rude, she asks for my fax # so she can "show" me what's in front of her. Before we hung up, i made sure i got her name...
I got the fax, and guess what?!! yea, just as i figured...they had credited it back....but....on the wrong card! grrrrrrrrr!
I called them back and spoke to the same girl. I told her that it was credited on the wrong card....and she doesn't apologize but, instead says I should ask my friend for the money. I'm like OMFG WTF....how unprofessional is that?! seriously?! This isn't a corner store purchase for $5. So, i told her off and said no, i will not be doing that! Then, she's like i will have to email her a written request to reverse the charges and transfer the money and it'll take a few days. She made it sound like that option would be so much trouble for both parties...but I said, just give me your email.
After that, I asked for her manager and spoke to him regarding her unprofessional attitude and her lack of willingness to simply apologize and do her job! Although he said he will have a talk with her, I'm skeptical in him really doing anything about it.
Bottom line, i think this hotel needs to shape up in their customer service, at least for their accounting department. It's a nice hotel and HAD a potential returning customer up until it lead up to all this unnecessary drama.....

Stupid people annoy me....never wanna deal with this hotel again..I'm sure there are plenty of other hotels in Downtown LA far worst than this hotel but all i gotta say is....never again nor would i recommend this spot to anyone just mainly because of the staff in the accounting department.

12/01/10 | Link | Rating: 1.0
104. J K.
i love the rotating lounge and bar!!!
you can view the downtown and grab drink and it rotates so you get the full view of downtown. it feels very nice and romantic when you go at night. :)

06/02/11 | Link | Rating: 4.0
105. Harsh K.
If you're a frequent business traveler with starwood, the bonaventure is a great place to blow your pts.  For 14k pts you can get a 2 room suite with a view of the hollywood sign; the place is walking distance from the standard, and it has a nice bar.  The hotel service is fantastic if you're starwood platinum, good if you're gold, and mediocre if you're just a paying customer.  The gym is great, and yes the place has not been remodeled in a while, but that's why it's soo cheap ( for everything but the drinks) .  

Also,  seriously, stay away at prom time, with the biltmore nearby, and the suites cheap this place gets overrun with drunk ass punks

17/04/07 | Link | Rating: 4.0
106. Aaron M.
Beautiful old hotel, still nice and classy.  We stayed here the weekend of the LA marathon and I used Starpoints...was upgraded for free to a Suite on the 29th floor with a beautiful view of LA and the mountains.  The location is convenient as well.

My only complaint was that parking was rather expensive at $35 per day, but I'd definitely stay here again.

26/03/07 | Link | Rating: 4.0
107. Ami T.
I've never stayed here yet but back when I used to roam around the downtown los angeles, the friends liked to come here to lounge and have a good time at the Rotating Lounge at the top of the hotel.  The elevators are fun to go up in because they are a bit fast and the chill tinkling of the fountains in the lobby are kind of musical.
Its very slow revolving chill place to get a view of downtown, chat with friends, and relax.
The drinks are expensive though.  You can get really expesive tourist drinks where you get to keep the cup branded with Westin Bonaventure and take it home to show people where you have been.
Valet parking underground, still a couple bucks with validation.

09/10/07 | Link | Rating: 4.0
108. Tracy A.
I ate at the cafe here and it wasn't bad... really! I had the Monte Cristo sandwich and it was sooo yummy. All that nice ham and cheese melted onto sourdough bread, with a nice helping of fries. I'd go back, except I moved out of the area - and now, I'm really 'out of the area'... I live in Vegas. Don't hesitate to check it out if you're in downtown L.A. and have the time to go to far north-downtown (that's where the Bonaventure is) to get a super lunch. Great... now I'm hungry again!

31/10/09 | Link | Rating: 4.0
109. Jennifer D.
Well, the staff (aside from front desk) were nice and the hotel itself is cool, used in lots of movies, great views, etc. (We could see the Hollywood Sign from our room!) On the flip side, I booked three rooms and both  when I made the reservation (and called back the morning of check-in) I asked to have the rooms as close together as possible. I was told "We can't guarantee they'll be right next to each other, but we'll do our best". That's fine...I've heard the same from other hotels and wound up at opposite ends of the same floor, or one floor apart off the same elevator. Whatever. But when I checked in and asked if they'd managed to get the rooms together, the front desk guy said almost gleefully "No, we've got you scattered all over the place!" And then one room was only half made up, even though it was late in the day. And in another suite they hadn't made up the folding bed, and told me I had to "specifically request it" which I've never heard before (and the folding bed in the other suite was made). Anyway, just not top rate service...but not terrible. If you get a cheap rate (which I didn't) you'll maybe be very happy...

04/01/13 | Link | Rating: 2.0
110. Brandon V.
Stayed in a suite here and it was okay and spacious.  It had two bathrooms and a seperate living area.  Overall, this hotel needs a huge facelift.  It might have been really fancy back then, but with all of the newer and modernized hotels, this hotel isn't keeping up.  Most of the stores are closed and vacant.  Their suite came with two tv's but neither of them were flat screens.  Their elevators are cool.  I took it all the way up to the topfloor and the view was amazing!  During the holiday season, the lobby area is nice and festive.  Hotel staff was nice and their room service was prompt.  This place has the potential to be a world-class 5 star hotel.  But it takes money to make money and the hotel/travel industry isn't all that great right now.  Would I stay here again?  Sure!  I give this hotel 3.5 stars.

13/01/10 | Link | Rating: 3.0
111. Joy C.
I almost always stay at Marriotts and have had great experiences but decided to give the Westin a try.  We got to the hotel completely exhausted from our convention and asked for a very quiet room.  The front desk girl assured us that it would be a quiet one.  We got to the room and started to get ready for dinner and found that the plug in the bathroom didn't work ( I can understand these things happen) but when we called the front desk they tried to insist on having someone come up to fix it.  Reluctantly they finally gave us a new room (not an upgrade) because there was no where to plug in a curling iron in front of a mirror.  So the front desk person (same one) came upstairs to move us.  She seemed put off.  She did not even help us move our things and seemed insulted when we asked if we could take the bathrobe with us from the other room because they only offer you one per room.  She acted like it was a big deal. I asked her when she was moving us if it would still be a quiet room and she assured us it would. (She actually moved us next door.)   When we left to go to dinner the first thing we saw was the ice machine room right across from us!!!  At that time we were to tired to move again.

On my way to dinner I stopped by the front desk and told her that we were right across from the ice machine.  She responded with a shrug!!!  That evening everytime we would start to fall asleep (you guessed it!)  we were jarred awake by the ice or soda machine and again woken up early in the morning by it again.

Then before 9:00 the housekeeper was knocking at our door to clean the room!  I have never been bothered by housekeeping in any hotel before 9:00.

When we checked out I asked to speak with the manager and the front desk person (different one) politely asked me if maybe he could help me.  I calmly shared with him our bad experience and he acted genuinely concerned - he said he was very sorry that happened and that he would give me enough points so that I could stay another night for free.  He said the points would appear in a couple of days.  

A week later I checked - no points.  I called him and he said that he would make sure his manager got the info again.  Week later no points.  

i would not stay here again due to the complete lack of regard.  The Marriott at LA Live has much larger rooms and much better bathrooms.  Their customer service is awesome!  The location is also so awesome.  Sooo much for trying a new hotel.

If you read my other reviews you will see that I am not normally hard on businesses.  But I own my own business and have found that customer service is everything when it comes to return clients!

03/02/12 | Link | Rating: 2.0
112. Candice G.
A Taste of the Lavish Life

The enormous buildings in downtown Los Angeles will pull your head back towards the sky forcing you to admire their majesty. Smells of scrumptious gourmet cuisine will arouse all of your senses as they coat the air with deliciousness. The busy down town area itself is a marvel. However, the Westin Bonaventure Hotel is the most luxurious resort in Los Angeles. From the immaculate rooms to the five start steak house on the thirty fifth floor, the Westin Bonaventure Hotel will give you a taste of the lavish life. At the end of your stay, it will be an agonizing task to check out.
As you enter the valet parking structure, the valet men and women will greet you as if you are royalty. When you arrive, they will speedily retrieve your luggage and help you out of your vehicle by holding your hand. As you walk through the hallway leading to the lobby, you will notice several movies posters resting perfectly on the walls. These posters featured major motion pictures that were shot at the Westin. As you continue walking, you will reach the lobby. One feels like a child who has just arrived at Disneyland for the first time. In addition to a 50 foot bar and the infamous "Suede Lounge", you are surrounded by waterfalls, fountains, four elevators, jewelry and designer clothing boutiques, and a limousine service. The lavish interior décor is breath taking. You have arrived.
As you approach the marble and gold front desk, the concierge will direct you to one of four cylinder shaped, color coordinated elevators closest to your room. As you ascend to each upper level, you feel as if you are levitating amongst the skyscrapers. When you arrive at your room, your luggage and personal belongings await you accompanied by a bellman. He will explain all of the perks of the hotel including full spa, several restaurants, and a complimentary bottle of Chardonnay.
All of the amazing details of the hotel may leave you mentally overwhelmed. You may find yourself wanting to take a moment to freshen up and relax. As you walk into the all marble and gold bathroom, you will find an inviting Jacuzzi tub with a complimentary bottle of Coconut Lime bath scents and foam to exhilarate your skin and mind. Also, there will be white cotton robe with the hotel initials woven into it hanging behind the wide bathroom door.
After your bath, a heavenly California King size bed calls out to you for a quick nap. The bed contains all feather pillows and 400 thread count sheets and comforters. You will immediately fall asleep as the linen gently sooths your body.
Of the thirty seven floors at the Westin, the thirty fifth floor is the most endearing. It houses the La Prime Steak House. This five star restaurant sits in the midst of the clouds in the sky. The dining tables are not located along walls, but they sit aside a vast window that spreads across the entire restaurant.  As you enjoy a smoldering Prime Rib or Fillet Mignon, you are accompanied by the glistening lights and perfect sky view of down town Los Angeles. This elegant meal would not be complete without an elite wine. Each glass of aged and imported wine is poured into a crystal glass directly in front of you. You will savor the exquisite tastes you indulge in for the evening, and have difficulty eating anywhere else.
After dinner, you may be in the mood for some entertainment. The Westin features the very popular "Suede Lounge". The exciting dance club is located on the first floor of the Westin hotel. It is decorated will all crimson velvet interior. The Suede Lounge is open to the public, and has been featured in the Los Angeles times with high accolades for its lively metropolitan look. There is a variety of music played at the venue, and it attracts a diverse crowd. You will want to dress to impress at this lounge because several celebrities have been known to drop in to hear a song and have a drink with friends.
Visiting the Westin Bonaventure is a taste of the lavish life. Although it is expensive, every person should experience this pampering state of complete bliss at least once in their life time. Being a guest at the Westin Bonaventure is a grand treat; it is one that will never be forgotten.

07/03/12 | Link | Rating: 5.0
113. Michael D.
This place was great.

Friendly staff. Fast valet (which is rare in LA).

I will definitely stay here again. Very central to most freeways with easy access to most parts of the city.

07/09/07 | Link | Rating: 5.0
114. helen t.
this hotel is like a mini city in itself.  thank goodness for those westin beds, b/c the rest of this hotel is old.  i recall coming here for happy hour during undergrad, but over 10 years later, i don't think it has been remodeled at all, since it looks about the same.

03/08/09 | Link | Rating: 3.0
115. Brandy Z.
I dont like writing bad reviews but I was not happy with my stay here. Maybe Im not used to being in L.A but I have stayed in less hyped up hotels and had better treatment and less out of my pocket. I know it is like a supercenter for rooms, bars, stores and restaurants but I like feeling exclusive and not taken for every cent  they could get. The room was nice and comfy warm blankets and updates carpet and furnishings even had a fridge. Parking was 38 bucks over night. I think there should be a good discount for parking for people who stay in the hotel since they are spending a good amount of money for the room. I stayed there for the Rock N Roll half Marathon and like to order room service before the morning so I have breakfast I ordered a bagel with cream cheese and peanut butter a basic fruit plate bowl of french onion soup and four bottle of waters. The bill was 60 bucks! wow. Then fruit flies hatched in the fruit the next day and was swarming around the room. So obviously it was cheap fruit that was not cleaned or cared for. After the race I was hungry so went to the restaurant the cheapest breakfast item that could satisfy me was 18 bucks that was eggs benedict... buffet was 23 bucks no matter what time it was.. The front desk reps seemed like they had a attitude with me and were far from friendly the 3 times I had to make a stop to the front desk during my stay. I am not rude, Im a laid back person. Not suited up or trying to look professional with credibility after all im here on recreation. Maybe its the L.A attitude.. the day before I check out I get three charges on my card besides the 100 for incidentals first charged on my visit.  60 for that stupid room service breakfast, 80 for parking and 70 dollars for what?? I asked the front desk while checking out and they said the system was processing my card and had to make those charges, and it would be off my card 2 to 4 busness days! Really? Isnt that what the 100 for incidentals is for?? At least for every other hotel. They could not give me a clear explanation on the 70 dollar charge. 168 total charges and 320 charged on my card. Hmmm?? Well if you happen to stay at the Westin be sure to have plenty of money of your card for hotel services so you can go shopping with some money on your card later if you desire..

31/10/11 | Link | Rating: 2.0
116. Martha M.
A friend of mine told me that this is where they filmed the elevator scene from the movie, "In the Line of Fire" with Clint Eastwood and John Malkovich so I said hey why not? I really liked that movie and wanted to ride in the same elevator where John and Clint fought in one of the closing scenes from the movie.

I needed a place to stay on my last night in Los Angeles after a long week of business. I decided to visit some friends on my last day there and ended up checking out of the corporate paid hotel and moving on.

When I arrived at the hotel, I immediately felt like I was a mouse in a huge maze.  After getting my hotel key, I searched fiercely for the elevators.  At the time the hotel was in the process of being renovated so that didn't really help.  The hotel is divided into 4 different quadrants...(there may have been more than 4).  Each section is identified by color...I was in the yellow tower... and as such, I finally found the yellow elevator bank after a 5 minute search.  

The excitement begins here...I was going to ride the elevator and there was no one else getting on it with me so ....yippee!!!  It was the best elevator ride of my life... Once i got off the elevator, I found my room, opened the door and voila!  IT HAD NOT BEEN CLEANED!!  In fact, it looked like there was a party there the night before...the bed still unturned, glasses all over the place, wine bottles, wet  towels strewn across the bathroom...ewww.  I started to panic in thinking that maybe the occupants were still here. I immediately gathered my luggage and got back on the elevator (yay!) to get back to the lobby to hopefully get a clean room.

The hotel clerk was very apologetic and offered me a new room...this time in the green quadrant...ugh!!! and off I went in search of that color.

Overall, the room that I was in was pretty small. But the king size bed was extra comfortable and the elevator rides were delightful (thanks Clint and John).  Thank goodness I was only there for one night.

11/04/08 | Link | Rating: 2.0
117. Lisa P.
The suites are amazing...there are floor to ceiling glass windows with an amazing view of the city. Large enough for about 8 of us to cram into for the night...it's wonderful!

Their glass elevators are not for those afraid of heights...it tends to go super fast so get ready to pop your ears on the way up.

The rotating cafe upstairs is also a definite place just to check out...lovely. Extremely high prices but something you would expect from a place such as that. If you order a drink with a souvenir glass it makes you feel a little less ripped off.

I always make the same mistake of parking in the lot across flower but they do not validate for that lot. So, either valet or find the lot that i have always forgotten to look for the past 10 times I've gone.

24/07/07 | Link | Rating: 4.0
118. James K.
Our company banquets have been held here for a few years and I have to say that it's a very nice place to be.  Although I've gotten lost a few times around the area looking for the valet parking underground. -_- Give me a break, it's on a one way street and I drove the opposite way. hehehe.

Westin BONERventure. hehehe

11/12/07 | Link | Rating: 4.0
119. Jin Y.
i stayed here once for a new year's party. the whole experience was pretty horrible. we were in the elevator for the countdown because our giant party was cancelled due to rain. We were trying to make it to the countdown at the restaurant but alas we were in the elevator.

the room itself was okay. kinda overhyped and expensive though it could have been because of the new year (higher prices). I've stayed at westins in other locations and felt like I had an overall better experience but maybe it was because it wasn't a holiday.

22/08/07 | Link | Rating: 3.0
120. Anne O.
Stayed here this week for a conference.  Let me just say that I am a fan of Starwood properties and of the Westin's (typically good value, and I really do love those Heavenly beds).  Unfortunately, I cannot recommend this hotel to you without fair warning upon check-in:

1.  Ask for, no DEMAND in a nice Yelper way, a room without the connector door.  This will help you in two ways--not to be disturbed by the girls who go out late at night and prepare for their fun by talking really loudly when you are trying to go to sleep so that you can get up early for your conference.  And the 2nd is that you won't disturb them when you get up early (although you will secretly like getting back at those beeches, even though that's not your usual Yelp style).  

2.  Be prepared to have to call the service desk for an extra robe (two people, two robes, how hard is it people?) and to have your bathroom's ventilation system in working order (foggy bathroom after shower, and well, you know the other part).

They do have coffeemakers in the room...and they are kind of cool.  But, I must tell you that there is no coffee pot, it drips right into the cup!  I was ready to call service express and then I did something unusual, I READ THE DIRECTIONS. Ok, my bad.  I had a giggle over that one with my roomie.  

Be prepared for expensive eateries.  Sushi place was pricey for two people.  Food was decent, but not great.  The shops are not very interesting and not what you would call typical LA, quite far from Rodeo Drive or any other shopping really.  

If you have to stay downtown, then this place might do ok.  Even with the conference discount, three nights ran $600, not cheap.  This place just doesn't do the Westin name any favors upon a traveler's first impression.

22/06/07 | Link | Rating: 3.0
121. Eric W.
Loved the bed. Skip the overpriced room service.

08/09/10 | Link | Rating: 4.0
122. Sheena M.
I gave Westin Bonaventure a second chance. Still got a small, dark room. It's still shitty. BTW the revolving bar is a rip off. It's ugly, expensive, and service is slow. Fail.

18/11/09 | Link | Rating: 1.0
123. raul z.
The appearance from the outside is striking, with 4 tall circle towers and one lower center one.  Once you enter, the place is a maze!  The towers are assigned by color, so you got to pay attention to the signs, otherwise, you will be going in circles trying to find your way around.  And there is no elevator access from certain floors (weird!  How about handicapped people?)

The lobby/bar area is nice, with fountains and water ponds all around.  There are plenty of restaurants and stores in the mezzanine level. Now, as for the rooms, this is where the level of a "Westin" hotel goes down the toilet...

The staff is great, specially the concierges..  I needed to rent a car and he was very helpful calling every single car rental agency downtown to get a car for us.  Very nice indeed!

The rooms are totally outdated, caught up in the 70's time warp...  I hope they do have some plans to remodeled because the rooms are just disgusting!  The bathrooms were disgusting, the furniture had broken drawers and multiple scratches accumulated throughout all the decades they have been there...  and the carpet?  YUK!  I had white sports socks on for a couple of hours and they were black by the time I took them off.  The bedding...  would not even dare to touch the bed spread...  The carpet had a iron burn mark, the colors are like the 70/80's and the window curtains are just dusty and ugly.

Lets just say, I hope the management of this hotel has room upgrade plans soon...  the only reason why they stay in such good business?  The name "Westin" and the big groups that have convention and meetings after meetings in the hotel.  

The only problem with check-out?  They charge parking day rate to the room when it was paid in cash at the parking garage...  however, the front desk staff took it off the bill right away and gave us a credit.  Nicely done!

The Final Verdict:

Lobby/Reception Area:  4.0 / 5.0

Hotel Amenities/Facilities: 4.0 / 5.0

Staff friendliness/responsiveness: 5.0 / 5.0

Room Decor/Ambiance:  0.0 / 5.0

Room cleanliness: 1.0 / 5.0

Room Amenities: 2.0 / 5.0

Bed Comfort: 1.5 / 5.0

Hotel Bar:  (not used)

Hotel Restaurant:  (not used)

Check-in/out Speed: 4.5 / 5.0

Total Score:  22 / 40  ( 55 out of 100% or  F Grade)

Final Comment:  The hotel lobby area is very nice with a bar serving food, Starbucks coffee and well-drinks.  Many water fountains and ponds all around.  However, the rooms are the worst I've stayed at any Westin Hotel.  I've had better decorated, cleaned and more comfortable rooms in cheaper hotels.  They must renovate the rooms soon.

17/08/08 | Link | Rating: 1.0
124. Jay K.
I got a priceline "hot deal" really a not deal.

100 for a room, not bad.
The parking is horrible $35. Forget that. go somewhere else.
The whole place is outdated and overpriced.

Anyway to take your money.

Taxis are overpriced in LA.

23/01/11 | Link | Rating: 1.0
125. James S.
Glitz and Glam
Diamonds and Champagne
Featured in countless movies and music videos
Architecture  that puts you in awe

But let's see how I got here...
Came here this past weekend for my cousin's wedding reception and boy parking was a bitch since my eyes widen when I saw it was $47 for daily parking and they were offering valet but I did not see how much they were charging, so with my cousin in the backseat navigating me through dtla traffic told me to hang a right and park at the Standard were it was only $15 for parking.

Once we got here dressed to the nines we greeted the familiar faces and headed straight to the open bar and got our drink on. As I was ordering my tasty beverage a ton of people started to whisper in my ear what to get them and what would only be two drinks, i ended up getting 20 drinks and the bartender thought i was a total lush. i tipped him quite generous for working like a machine and putting a smile on his face afterwards.
We entered the reception hall and were seated at our assigned table and was lucky enough to get the coolest waiter in the room. yeah in your face table 16 next to us!
Even though on my rsvp stated i wanted fish the waiter handed me both chicken and fish dishes. our table was littered with more glasses of alcohol than silverware.
I burned the dance floor throughout the night...
oooh how could I forget the person sitting right next to me won the bouquet and I wont the garter!!!
the place is very clean but i'd stay away from that tiny club downstairs, Suede because it looks like a lot of those who go there have been featured on thedirty.com sgm, spidersides, dirty celebs, etc.

Will I be back?
I can see myself back if there is another wedding being held here but I only live several minutes away outside of dtla....

03/06/10 | Link | Rating: 4.0
126. Camille K.
I had a blissful experience at the Westin Bonaventure this weekend.  I treated myself to a non smoking room with a king sized bed.  I had more than enough space to be comfortable during my three night stay.  I even found a luxurious white bath robe hanging from a hook in the bathroom.  

The front desk made sure I was comfortable through regular phone calls (Do you need anything?  Do you have enough water?) that first afternoon.  When I phoned the front desk for a toothbrush, someone quickly brought one to my room, along with toothpaste.  The complimentary toiletries were nice too.

Room service came swiftly as well.  The kitchen makes excellent fat fries.  They will even melt cheese on them for you if you ask nicely!  The cheeseburger really hit the spot at 1:30 in the morning.  Also, you can get a small pot of hot chocolate too.  Yum.  The weekend breakfast buffet is also of note (Mmm, mimosas and bloody marys...)

02/10/07 | Link | Rating: 5.0
127. Michael G.
The storied Bonaventure.  Star of films, great design, ...what happened?  A Saturday night stay.  Out of just about everything. Outdated, cheap-hotel looking hallways and carpets.

The famed fourth "mall?"  A convenience store/china closet. All greasy spoon food court counters.  One brewery pub... that served only yellow beers.  One Italian Bistro... that was closed.

Why two stars instead of one?  Location is perfect for anyone with downtown business (coming from San Diego,  were taking our kids to see Dodger Stadium). The views certainly are as advertised.

Oh, and fun elevators.  Great for a film shoot, not so much for a non-business stay.

07/04/09 | Link | Rating: 2.0
128. Thomas N.
I'm going to give the cats a five star review even though they had me pretty angry at first. I told them when I made the reservation that it was my girlfriend's birthday and that it was very special and that I would like them to recognize her. I worked for the Ritz.... I know how easy it is to make a note and then have the idiot at the desk read it upon check-in. Nothing. I called like twenty minutes before we got there to remind them!! She was in the john at the restaurant and I decided to make certain!!! BUT............
Once we got to the room I saw that my note was taken to heart by someone. We were at the top of this mama and the view was spectacular. Every time we rode the elevator we watched suits drop like flies as we went past there weak little teen floors. We also hit the rotating bar, which was cool. The drinks were ridiculously expensive, but that is pretty obvious when YOU ARE AT A ROOFTOP ROTATING BAR, but the food was actually not that bad. The pizza appetizer thing we had seemed like something I would microwave at 3 in the morning and then burn the crap out of my drunken mouth with, but the salmon dinner we split was surprisingly good. The lobby bar was also nice and the gentleman working there was very helpful in telling us how to walk to our destinations in the early evening. The room itself was great. If you've been to Westin then you know about the Heavenly bed and if you haven't then you must go. Overall, a great experience just like every other Westin I've been to, mainly the St. Francis in S.F. (multiple stays) and one in downtown Boston that was so lovely we extended our stay on the east coast for four days.

17/09/09 | Link | Rating: 5.0
129. Olga M.
Room was small but adequate. The view was amazing but the elevator got me claustrophobic. I LOVED the bed it was like sleeping on feathers. I have occasional insomnia so a comfortable bed is very important. Parking price is ridiculous. Your better off parking a few blocks down on 5th and Olive street for $6.00.

19/12/10 | Link | Rating: 4.0
130. Kelly C.
This place was definitely a 4-star hotel in 1987. Now I'd say it's about a 3.2, although hotels.com and priceline tend to round up and give it a 4.

Got a good deal on priceline for a Saturday one-night stay for 100 bucks. I think regularly it's listed around 180 or so. Definitely wouldn't come here and pay full price, but it was clean and the location and price was right.

The lobby of this place reminded me of a fremont street las vegas casino bar meets a midwest mall. There is a ridiculously large cement fountain (with giant fishes spewing out a water arch you walk under to get to the front desk.) The circular bar is adorned with a loud patterned but faded carpet and potted palm trees. The first and second floor has actual stores to complement the mall-like fountain in the center.

To sum it all up, the lobby here is really your one-stop shop for picking up that 14k gold chain you've always wanted, an I LOVE LA mug from the souvenir shop, a $12 pina colada at the bar, while throwing a penny in the fountain to wish that you hadn't traveled back to 1985. But funny nonetheless. I'm sure soon LA hotels and bars will be renovating places to actually look like this one, because cheesy 80s-style hotels will be so kitsch and trendy and in, so maybe the Westin Bonaventure is just saving money by not making any updates until that neo-80s wave comes into play.

Rooms were comfortable, normal sized, clean, nothing spectacular or horrible to comment on. Thought it was funny that the size of the beds (a room with two beds) were bigger than a single but weren't quite a full, which I'd never seen. Probably could have traded the number of pillows on the bed for another foot or two of width, but overall I slept fine.

Don't know if I would come back here again on my own, although if priceline matched me up with a decent fare, I wouldn't be outraged.

PS - if you have a car, don't park in the lot, it's an outrageous 35 bucks a night. Since we stayed on a Saturday, we parked in the lot across the street then after 6pm moved the car to a meter on the street - it's free all Sunday so you don't have to worry about getting a ticket during that window of time.

23/07/07 | Link | Rating: 3.0
131. Miles G.
Not a four-star hotel experience, as advertised. Perhaps it was 15 years ago, when it was fairly new. Granted, the reservation was made via Hotwire (they choose the hotel for you) at a ridiculous rate of $130. The walls are thin and the rooms are small. Not our bag.

If you want four-star accommodations, I suggest choosing the Omni Hotel. Our last stay here via Hotwire was $80, true-to-form four-star rating and free wireless connection.

04/04/08 | Link | Rating: 1.0
132. Beck S.
When we called to confirm our reservation, they wouldn't even talk to us because we booked through a third party (Priceline).  When we arrived the gentleman at check in was nice, but that's about the best thing I can say. Our room smelled heavy of smoke. The phone didn't work. Huge pieces of shower floor missing. No amenities book. Pool drained. $35 parking. Glad we didn't pay more- wouldn't be interested in staying here again- at any price.

16/01/11 | Link | Rating: 1.0
133. Ashley S.
The hotel is beautiful. Our room was a good size, it was one of the newly renovated rooms and they gave us a room on the 30th floor with an amazing view! Everything was very clean and comfortable. The staff was really friendly, and although we didn't walk around the hotel, it seemed like there are a lot of places inside it like restaurants and shops.

The only downside to this is that overnight parking is $35/night, valet only. I understand this is downtown LA and all, but if we're already paying enough for a 4 star hotel, I don't think parking should be more than $20.

16/01/11 | Link | Rating: 4.0
134. Rishi D.
As all of the previous Yelpers have said before, this is an icon in the heart of Downtown Los Angeles.  If you haven't been here, you've certainly seen the hotel in some Hollywood blockbuster movie:  True Lies, In the Line of fire, Rain Man just to name a few.  

Breakfast is standard fair, but the rooms are very well done as expected from a Starwood designated hotel. Service is excellent and there are so many shops, restaurants, and fitness / spa facilities that honestly the Bonaventure can become a vacation itself.  Almost like a self sustaining Vegas casino.

The only downfall is that getting to some of the aforementioned facilities is a nightmare.  It's a maze of stairs, escalators, and elevators - to the point where you are a mouse trapped in a giant freaking maze.  I've stayed here at least 4-5 times on business and I still get confused. Inside of the hotel feels a bit dated, but the rooms do not disappoint.   I recommend the hotel, but get a map of the hotel.

26/02/08 | Link | Rating: 3.0
135. Danielle P.
Was my first fancy smancy hotel to ever stay in. But it wasnt that great an experience. I went with 3 other people and we were expecting a room with 2 double beds in it. but we get there and they dont have a reservation and my friends mother has to argue with the guy and we end up with a king bed for 4 people?! 2 of them ended up on the floor.

When i first went in it looks so amazing in the lobby i was expecting alot. I was disappointed. The room was small and the bed took most of the room up. The bed was amazing to sleep on but thats about all about the room.

The view from our room was amazing i could see almost everything in downtown. but the elevators going up were scary as hell cause...
1. there outside
2. there completely glass and give me that willy wonka feeling when they shoot up real fast

There is shops in the lobby and the people working at them werent very nice. The stores are hard to find and the signs dont help at all. The only good place was a Subway all the way at the top of the lobby and it wasnt a great place either. they burned my sandwich!!!

20/02/09 | Link | Rating: 2.0
136. David D.
Overpriced but a nice stay.  The elevators are really cool; gunna give 'em that one.  Outdoor seating with great views.  Homeless person poop on walk; not a fan.  LA truely can be a crap-hole.

26/03/10 | Link | Rating: 3.0
137. Wes S.
Thanks to a hook up, I stayed at a discounted rate in a suite. The hotel is really modern, really nice. We had a view of the freeway (almost empty considering it was a weekend) and some of the sky scrapers of downtown. I believe they've filmed some movies which escape me at the moment, but it's a nice somewhat romantic hotel. My roommate loved it. Decor is simple, modern. If I ever visit L.A. as a guest, this would be one of my favorite places to stay.

10/09/07 | Link | Rating: 5.0
138. Ante P.
The Bonaventure remains a great option for travel to downtown Los Angeles, especially when compared to costs associated with other options.  Overall clean...the rooms are dated and small but thus is the nature of this era in downtown design.  $40 valet parking is ludicrous...especially when you travel with multiple cars and rooms.  But once again this is just the nature of the beast.  Internet is an extra fee which I find trivial and irritating. Especially with multiple devices. Overall three stars.

31/05/12 | Link | Rating: 3.0
139. Angie C.
I just had my second stay here.  The place is priced very reasonably for LA, compared to most other comparable hotels.

The staff was very helpful.  At one point, my guy realized he didn't have collar-stays for his dress shirt, so I suggested he ask the concierge if he know where to get some.  The concierge appologized since there was no place close by to get them, and then went and offered up his own collar stays!  Above and beyond.  The Westin Heavenly Bed is quite heavenly.  What a comfy sleep.

The rooms are very, very tiny but they make up for it with an entire wall of window with a view.

16/12/07 | Link | Rating: 4.0
140. Amanda H.
This hotel is beautiful and awesomely contemporary....BUT HORRIBLE CUSTOMER SERVICE...GOT DOUBLE CHARGED FOR PARKING....

28/06/12 | Link | Rating: 3.0
141. Tee Jay R.
Second stay a few weeks later -- same as above.  Nice, clean, good value.

28/10/10 | Link | Rating: 4.0
142. Troy L.
- The room delivers in typical Westin-style.  Awesome bed, nothing outdated.  
- Excellent customer service.  Seemed like everywhere we walked there were workers offering us help.  And when we called room service for corkscrew, they brought it up really quick.  
- The lobby is really enjoyable to hang out in and people watch and have a drink (we paid for drinks at the bar.....but there was some free wine and cheese being given out for some reason and we were given some to take up to our room later....i am sure it was meant for some larger group or something, but we were encouraged to grab some).  

- The restaurants were not good.  The heirloom salad in the lobby bar was w/ non-ripe tomatoes, but the calimari was pretty good.  
- We went to the brewery place next and that was a terrible experience....apparently they are remodeling the pool area nearby and it just smelled like paint inside the empty restaurant....so we asked to sit outside and it was unbelievable that they would allow us out there....we left after 5 minutes and we both felt buzzed from our first huffing experience.  
- After dinner at Chaya nearby (recommended) we wanted to give the rotating bar a try for a dessert.  Got seated and the rotating thing was too weird (maybe the paint huffing still a factor).  Then we waited like 5 minutes for someone to take an order....eventually we left.  
- So then we go up to "LA Prime" thinking we can just get dessert there and don't have to deal w/ the weird spinning thing....and we hoped they had better dessert choices.  The awful host basically could not understand that we only wanted dessert (i guess i didn't need to mention it) and he just kept directed us downstairs to the rotating thing.....so we gave up.  
- We ended up getting some dessert in the lobby bar....a very forgettable piece of cheesecake.  

- Rooms are smallish, but really that i have been in small rooms.  
- The view into other rooms is strange, but unique and did not bother us.  I don't' think you can see in to anyones room in the day, but at night if you wanted to, you could see other people that don't' close their blinds.  

BOTTOM LINE: good place to stay, but don't plan to have a meal there...or at least a very good meal.

26/04/12 | Link | Rating: 3.0
143. J.Michelle P.
I'm so glad we didn't pay the actual price ($42/night thanks to priceline)  because I really don't think it would have been worth it.

I'm not the type who's into having a whole commercial mall inside of my hotel.  Especially if most of the stores look tacky (i.e. clothes I would never ever wear).

It was kind of cool to ride in the elevator from that one "Arnie" movie... I guess.  We stayed on the eleventh floor, blaze room bathroom was nice.  Um... we had a nice view of The World Trade Center.  I didn't get to check out the lounge though :(

The pool... the set up is pretty decent. rooftop kind of thing going on, but why the hell is the bottom so filthy?  And why is this fully clothed geriatric  asian man staring at me and my sister?  Perv!

The good part about the Westin is its location.  Right down the street from an underground mall/food court on Flower street.

And what kind of mess are they pulling charging 42 bucks for parking?!

21/06/08 | Link | Rating: 3.0
144. Paige T.
This hotel is ginormous--omg!  So much flippin concrete.  So, my fam stayed here for five days while the husb had a conference on one of the lower floors.  The awesome thing about the Westins are that they have the fun outdoor elevators and the spinny restaurant on top.  The only other one I have ever been to was the Peachtree Westin in Atlanta, which, might I add, once had boasting rights as the tallest building in the Atl!  The Westins have a distinct design and are a sort of architectural marvel.  The design also proves to be quite useful when one is trekking aimlessly around an unfamiliar downtown area--"ahh, there is our hotel!"  There were a couple of design flaws, like the sink faucet in our bathroom barely reached the sink and the water always went everywhere.  We also had to take the elevator to the third floor to walk up to the fourth or down to the second.  I mean it was not a big deal.  I do not mind walking up or down stairs, sometimes I prefer it, it just seemed a little strange.  Also, the other thing that was a little strange was that most of the many shops and restaurants along the fourth floor never seemed to be open.  I guess it is these hard times--oye.  Overall, it was a very pleasant stay.

28/11/11 | Link | Rating: 4.0
145. Lissa -.
This place is so damn weird! It looks like a concrete parking garage maze inside (literally). I would never stay in this place. Only went here for a happy hour event that was pretty much empty.

19/10/10 | Link | Rating: 2.0
146. Andrea Z.
This review is based purely on those fucking amazing elevators they got!

I have never stayed at the Bonaventure myself, but being a USC student I learned early on about this awesome place ... because of the great view it has to offer!

Here is a fun and free late night activity for ya!

If you are ever bored and its late at night (and i mean after 1 am) just hop on your car and make your way downtown via Figueroa Blvd. Take a right on W. 4th St and another right immediately at S. Flower St and I pretty much guarantee you that you will find parking on a meter.

Then enter the hotel lobby and just have fun.

Have at it!

As long as you make sure you don't act like a complete douchebag by making a scene and being inappropriate (ie: loud, drunk, or destructive) , then you can basically play on their four different elevators for as long as you want.

Go ahead, ride them all!

Ride them to the top!  And then back down again!

Hop on another one and enjoy yet a different view of Downtown Los Angeles!

Do it as many times as your fucking little heart desires.

If I was going on a date... this is what I would do.

Go with your friends!

...and loved ones.

Separate into groups and ride different elevators ... stop at different floors and see if you all can find each other again!

Basically, the possibilities are endless!

The Westin Bonaventure.... providing quality free entertainment for the people of Downtown Los Angeles  since 1976!

***(if you ever feel like heading out early in the night and you're looking for a place to drink check out their lounge! yelp.com/biz/bona-vista-… )

02/05/08 | Link | Rating: 5.0
147. Emerson F.
I love this hotel, and would have loved to rate it higher, but there are major problems that need to be addressed.

1. Parking is $42 a night. Do you know what I could get, in downtown L.A., for $42 a night??? :-)  Let's move on...

2. The revolving restaurant is a joke. Seriously, update the interior. What are you waiting on.

3. The desk is next to the window, which has zero electrical outlets. This could be a major problem if you're trying to use the computer..

The pluses are that the towels are HUGE and the bed is comfy. I'd probably skip staying here again unless its an incredible discount.

10/11/08 | Link | Rating: 3.0
148. Suzn L.
I love the spinning restaurant concept, of course you get the view of LA shimmering lights also.

Haven't really sit down for an entire dinner yet so can't give it 4 stars.

26/02/08 | Link | Rating: 3.0
149. karen p.
rotating lounge. eh. not impressed. overpriced drinks. THE END.

04/11/10 | Link | Rating: 2.0
150. Ms M.
I have loved this Hotel since I was a teen. It's very impressive with it's glass elevators & the view of the city in the Steakhouse is astounding! I did happen to visit this Hotel when it was under construction on my last stay and had very negative things to say, however Sonia Lopez at the Westin Bonaventure was able to make up for my negative experience by comping me the equivalent in two full nights for the bad experience I had with my husband while the Hotel was under construction. I hope to go again in the near future and see the return to their normal splendor.

10/03/11 | Link | Rating: 4.0
151. Leilani A.
I've stayed at the Bonaventure before, but my recent visit really put this place on a pedestal. First, they have the Heavenly Beds....if not for my three days of shopping and eating, it would have been damned near impossible to drag my ass outta that bed.

The room was clean (as one would expect from such a place) and the staff was VERY friendly and accommodating.  The breakfast buffet was $22 per person (but we were comped) and it was an almost Vegas-buffet-like experience. I had some of the best eggs benedict EVER.

Since we stayed during Christmas, the lobby was festively decorated and all looked luxurious and beautiful. I was able to sit at the bar and work using free wi-fi from the 4th floor grill. Check it out! Don't pay $12 a day for internet access!

Will definitely stay here next time!

Four True Lies Stars!

04/01/08 | Link | Rating: 4.0
152. Kelvin Y.
Was quite disappointed for a westin 4 star hotel!

The Valets as mentioned by many dont know anything about how to treat or greet customers. I drove up and no one approached my car for a good 3 minutes even when I was trying to wave them down.  
When I finally just drove off to find my own street parking, and walked my own luggage, none even greeted or offered assistance. There was no bellboy,  NOTHING!!  
One did have however tell me to use the "MIDDLE DOOR"  without even saying "HI" as the side doors didnt work .

The decor of the rooms were a bit old, perhaps from the late 80's or early 90's. A little surprising from what I was expecting from the lobby which was rather nice. The view from the room was nice, but really upsetting to realize that the windows were so dirty as if they have not been washed for over a year.

OVERALL, for a 4-star westin and the amount I pay, I expect more!

05/01/09 | Link | Rating: 2.0
153. Thanh N.
I have stayed at many hotels of this size before and this has probably been one of my worse experiences ever. People do profile you and it irks the hell out of me. When I'm staying at hotels of this league, I'm staying as a business traveler. I've been to other Westins and they were more than nice. This time, I stayed for Anime Expo all dressed up in my cosplay goodness and had one of the worse treatments ever.

1) They knew we had 4 people staying in the room but only gave us 2 sets of towels
2) There was an empty tissue box cover with no tissue box! At least take the cover away!
3) When I asked for a bellhop to help me caddy our living room size amount of articles and clothing (we are cosplayers), the main bellhop told us: "My guys aren't doing so well with tips today so I will take a chance with you guys, alright?"


If it weren't for the cool baristas at their starbucks or the bellhop who helped us move our stuff back into our car, I would've given this place a 1 star.

03/02/09 | Link | Rating: 2.0
154. Cheryl H.
Nice hotel, definitely has had some modern updating done. The room was spacious and had a great view of downtown and the Hollywood sign. Has a perfect location just a short taxi ride to the clubs.

19/03/11 | Link | Rating: 4.0
155. Bruce R.
We stayed one night. Loved the little room. Appreciated the comped wifi. Front desk was very helpful.

Service at the lobby cafe and the revolving lounge up top were terrible. Surly (cafe) and inattentive (lounge).

Had to call front desk to get standard in-room coffee fix ins.

Overnight parking is $35, but you can find $10 parking (no ins & outs) nearby.

25/07/11 | Link | Rating: 3.0
156. Niima R.
Well unfortunatly the Bonaventure hotel is an LA Icon and it seemed very poorly maintained. Most of the weekend I was there for large convention and the elevators for tower was out of order. On check in day we waited 20 minutes to get on an elevator. The escalators were constanly breaking down. And of course everything is expensive and overpriced. Staff were nice but the poor condition of the hotel has overshadowed everything else; sad to say.

22/05/11 | Link | Rating: 3.0
157. Megan S.
Spent the weekend at the Westin Bonaventure, and for the most part, had a great time. The hotel is sort of retro-80s designed, with four circular glass towers and elevators that shoot up on the outside of the building (it felt a little like being inside a pneumatic tube at the bank). Great shampoo and conditioner (green tea!) which is how I secretly judge hotels. Only complaint - there was tons of shopping and food stores inside, but they were ALL CLOSED! On a Saturday night! So we had to wander down the street to find a 7/11, just to get water that didn't cost $8.50 per bottle.

14/06/11 | Link | Rating: 3.0
158. Dana P.
This is only a review of the spinning restaurant at the top of the hotel.  

To celebrate my birthday along with two other coworkers, we came to the Bonaventure.  There was no space at their lounge downstairs, so we travel up to the spinning resturant which I cannot remember the name of.

Nice atmosphere, great chocolate martini albeit pricey @ $14.  The food was not great and was way too expensive for glorified bar appetizers.  

I give it 4 stars for the amazing view and the good company.

15/02/09 | Link | Rating: 4.0
159. Wilson L.
Let me get this off my chest and say Parking is overpriced! $42 a night to park my car which cost me only $20 to rent a day! Bull crap. There are plenty of other parking alternatives around the area. World Trade Center, The Marriot, etc.

Hotel wise, we got the Starwood Preferred Guest treatment (Yahoo! it and sign up before your flight) which included free drinks at the revolving restaurant and some other perks.

You can read the other reviews here about the structure of the hotel and the color buildings they all correspond to. I'll just focus on the room and amentites.

The walls were pretty thin, but nothing to cry home about. The best part was the Heavenly bed and dual showerhead. I want both of them in my house soon!! It was pretty damn sweet.

However, a 27" CRT TV at a Westin? I'd expect a LCD by now, but paying only $70 through Hotwire was a pretty good deal per night.

02/02/09 | Link | Rating: 4.0
160. James H.
I don't know if I have anything to complain with, since I got a employee rate of $69 a night, but seriously... I would expect a smaller room in Manhattan, not in downtown LA. And what's up with the $42 parking rate? We were forced to do it twice, and well considering it was almost as much as our hotel rate, it didn't make sense.

Overall the hotel is just too damn big. They have four different towers and if you're under the influence of alcohol, you'll be doing circles around the lobby searching for the properly color coordinated elevator that you have to take to your room. The good points are that, well there's a lot to do in the hotel. The gym is one of the best I've ever been to, and the hotel contains plenty of dining and drinking options if you want to stay really local.

13/08/08 | Link | Rating: 3.0
161. Leo A.
Got the room on Hotwire and I would totally try and get this place again. Beds were comfortable and the Hotel was very cool. Parking here is expensive, go down the street and it will save you some money. I wish I would have explored a bit more inside but thats why theres always next time.

26/06/12 | Link | Rating: 4.0
162. Brad L.
For me, the experience of a hotel usually starts and ends at the valet parking area. I would give 0 star to the overall experience just because of the valet service. I don't even want to talk about their obnoxious parking rates. The service was absent and unprofessional at best. It'll be your lucky day if they pull your car out within 15 mintues.
I was originally planning to leave a somewhat friendly review of this place but the last 20 minutes of my time at Bonaventure completely wiped out my earlier memories.

14/08/11 | Link | Rating: 1.0
163. Bianca B.
One of my most relaxing vacations-while-still-in-LA was here at the Bonaventure.  From the second I got there, I was treated like absolute royalty.  The staff was amazing and really helpful without being like a shadow.
The room was plush and hotel-like.  The best thing about these rooms, however, is the view.  A full wall of windows.  My view was overlooking Central Library & the hotel pool.  Going to sleep and looking at the star-like office window lights of the financial district was pretty awesome.
And those beds.  Don't get me started.  I think they call them their "heavenly" beds?  No lie.  I wanted to perhaps take that king-sized bed and steal it but I think they would notice.

It really is like a little city.  Which is nice when you're a born & raised Angeleno and have no need to sight see. The lobby reminds me of something you'd see in Star Wars.   "Futuristic" for the 70s but dated by our standards now.  I'm not talking crap, I found it charming.

We ordered a room service breakfast.  Pretty amazing.  Just the continental breakfast but it was delish.  They hooked us up with tons of extra pastry.  A hotel after my own heart.

At other times I tried a couple of the restaurants and went up to the revolving lounge as well but I'll review those separately.

All in all, a great little gettaway.  Thumbs up.

09/08/09 | Link | Rating: 4.0
164. Rachel L.
I was at the Bonavista Lounge last night.
first of all, They took more than 30 minutes to get me the drink.

THEY CHANGED THE AMOUNT OF THE TIP I PUT on the card receipt. Lukily, I remebered what I put and even brought customer receipt with me. they changed the tip to the 20% which was exactly the same amount written on the receipt as the tip guide.

So dont get drunk, the waiters will change the tip amount.

27/08/11 | Link | Rating: 1.0
165. Sandra W.
Alright, so I wrote to the CEO and he gave us two nights free which we used for the W in New Orleans.
The CEO also stated that the Westin Bonaventure Customer Care Manager said she personally called us to apologize and we are happy. . . She did not contact us. What a lair covering her butt!!

Regardless, at least Starwood Hotel and Resort Worldwide is workin towards better customer service, even if Westin Bonaventure in LA is not.

05/04/09 | Link | Rating: 1.0
166. Bonnie G.
Came to visit my cousin who was in town for a convention. This hotel is FABULOUS.. I've lived in LA 22 years and cannot believe I have not experienced this gem until last night.  The hotel virtually is a city within a city. I am sorry I didn't make it to the observation bar but I had cocktails in the lobby bar and it was a nice atomosphere, excellent service .  The room was a double and I loved the bed linens. I am a sheet connisour so when I pulled back the blanket to relax on the bed I instantly noted the quaility of the bed linenes .They are 800+ thread count and felt luxurious. I felt so much at home.  PARKING..VIP ONLY. DO NOT VALET .   tip.. come early and leave by 10:30 so you can park on top in the VIP lot. If you get your parking ticket validated in any place in the hotel parking is only $7 per hour.  I was there longer so opted for the valet.  Valet guys rush you in and out of your car. There was no one infront or behind me so what was the rush? The lady who collectes the money inside charged me by the 15 minutes and I was furious with VALIDATION . It cost me more to park than it did for my dinner including tip.  PARK IN VIP and don't be held hostage by the parking valet.  Better yet, there is a parking garage right across the street.. next time that will be my plan.

03/11/10 | Link | Rating: 4.0
167. Mary C.
love this hotel. I stayed here this passed weekend and everyone was friendly. Rooms were comfortable and my favorite part was that I could bring my dog. :)

06/09/11 | Link | Rating: 5.0
168. Doug G.
So far not ideal. Parking is an extra 38$, and you have to drive in the back to the garage (as in valet not from the front door ) then you meander back hallways to get back to the lobby.  Its absurd operation,  and expensive.  Room is typical,  only a few black hairs from the last guest. and of course internet is extra.

13/09/12 | Link | Rating: 2.0
169. Stephan B.
It's a really great looking place, unfortunately the service by the staff inside is subpar.  After waking up the next morning after our first night stay, I was disappointed to not see the breakfast vouchers that were promised to be under our door. Had to wait 30 minutes for those to come. Get to the breakfast area to be seated, had to wait another 5 minutes for staff to noticed my girlfriend and I. Requested water and orange juice for breakfast, and we received it after we almost finished our meal. When getting ready to check out, i called 3 times on the automated machine to have our vehicle ready, got down there and what a surprise, it wasn't there. My girlfriend went inside one of the gift shops and she wasn't even greeted...for $225 a night, completely unacceptable.

07/01/11 | Link | Rating: 3.0
170. Bob H.
I used to frequent this place back in my high school days.  It was a cool place to hang with my dad, and also if me and my hs friends wanted to do something more grown up.  I'm pretty sure I have all their souvenir glasses, if not repeats of some.  For this reason, I feel like the Bonaventure is my old stomping grounds.  

Now that Westins have Heavenly beds and bathrooms only make it better.  

Downside is that it's probably older than other Westins, so although it has all the amenties as all other Westins, you know that the building is from a different time.  Also, since the building is made up of 4 small round towers, the rooms are not square.  They're each a piece of the pie.  Makes for a waste of space, making the room feel smaller than it really is.

30/09/06 | Link | Rating: 4.0
171. Barrie C.
I came to LA for work and stayed here for three nights.  So I was told that that this building was supposed to be a groundbreaking display of post-modern architecture when it was first built.  I just found it ugly and confusing as hell (and the person who told me that about the place agreed with me).  Good luck trying to figure out where shit is in the lobby.

Yeah, they used the elevators for "In The Line Of Fire" and "True Lies".  If that matters to you, that's cool.  It doesn't to me.  At all.  The elevators are really fast though, which is cool.

The room itself was pretty small, and it seemed even smaller b/c the bed is huge.  I had a crappy view of the highway on the 12th floor, but that's just luck of the draw.  The bed is very nice.  No complaints there.  The bathroom was also pretty nice.    

They did give me free continental breakfast coupons since I'm Starwood Preferred Guest (so make sure you get those is you're an SPG member).  It's only the continental breakfast, but it gets the job done.

I didn't really interact with the staff that much, but when I did they were helpful.  My room was cleaned very well.

The reason this place gets only two stars is the parking.  $42 a day?  Are you on drugs?  I guess that's just downtown LA, but when you're already paying a fair amount to stay at the hotel, they shouldn't shake you down again for parking.  And then it's all valet.  Maybe you like that if you're really lazy, but I hate waiting for some guy to mosey on down to my car at his leisure and get it for me.  And then you have to tip him.  I'd rather do it myself.  To their credit they were pretty quick when getting my car (calling down before helps), but it's just a hassle in general, especially for $42/day.

Whether or not you like this place depends on what your expectations are and how much you're paying for it.  I was here for work, so I didn't have to worry about the cost.  And I didn't spend much time in my hotel room at all.  So under those circumstances, I guess I'd stay here again.  Maybe.  Well, no, probably not.

There's no damn way I'd stay here on my own dime.

25/06/08 | Link | Rating: 2.0
172. Deborah S.
I am very loyal to Starwood properties, but our stay at the Bonaventure was not Westin quality--albeit we were just at a Westin in Aruba, but this place is a Red Roof Inn posing as a Four Points, but is called a Westin. Besides being a Starwood hotel, we were there for a Bball game at the Staple Center so the Westin was our best bet for location.

All this and yes I was upgraded to a huge suite. Crappy decor and old ass couches, etc. The walls are paper thin, and during our stay the CTA (Cailfornia Teachers Association) was having a convention--all I have to say: Teachers Gone Wild. Loud obnoxious teachers--my kid is going to be home schooled--I mean if I ever have one.

Now the valet debacle: Valeted my car--for $42 a night--yeah way nice. Saturday we made plans to meet friends and family in Santa Monica for dinner, so we went down to get our car, and 20 minutes later and after 7 people who came down after us drove off in their cars, I went and asked what was up. Well the dude told me my car was boxed in--ah excuse me--it take 20 minutes to move a couple cars? Another 10 minutes went by and I was getting pissed, so I went and asked a guy who looked to be in charge, and he then apologized and told me they had misplaced the keys to my rental. Now I was happy I was told the truth and really pissed the other dude had lied to me.

Fifteen minutes later, my car showed up--the one thing that went well was the fact they comped my valet charges for that night.

I would not recommend staying there, and i will never stay there again--I will just drive from the W in Westwood.

08/06/08 | Link | Rating: 2.0
173. Donovan X.
Entire hotel didn't have hot water the day I stayed with them. Hot water line broke. No break on the bill, though...

12/10/12 | Link | Rating: 2.0
174. Anastasia S.
We did an event here last week. The conventions staff was really great! Admittedly it went a little slow in the beginning, receiving the quotes and the preliminary stuff. However, once the ball started rolling they were on board.
Not to say that there were not any glitches, there were: names were missing off of the reservation when we arrived, the room rate was reverted back to the original rate, the podium was not on the stage when we got to the ballroom and it all got handled professionally, courteously with a smile and personalized service.
The banquet food was great and the staff was fantastic! We had a really good experience and will work with them again in the future! The parking is pretty pricey they have more rooms than spaces and its valet only. Parking in a nearby lot will give your wallet a break. The hotel can give you ideas of where to go.

26/10/09 | Link | Rating: 4.0
175. Michael C.
Seems like a lot of people didn't have a good experience at this hotel, but I seemed to like it a lot.  I booked through Priceline.com , and was able to get $75/night, so at that price, it was definitely a bargain.  

I really didn't use much of the facilities in the hotel, so can't comment on too much.  Since I am a Starwood Preferred Guest, I was put on one of the SPG floors (25th floor for me).  The room was a bit small, but still comfortable.  Basically, after entering the room, there is a narrow hallway that leads into the rest of the room, but the hallway was a bit cramped.  (If I were staying with someone else, I don't think two people could walk through side-by-side).  This made it difficult for me to use the ironing board, but that was pretty much the only space I had to put it.

The elevators are definitely interesting since they are the kind that are encased in glass, and you can get a view of downtown LA from them.  

The valet parking area was a bit difficult for me to figure out since it was actually in the parking garage underneath the hotel, and not on the street level, so after driving around a few times, I finally got the hint to drive down to the parking lot.  

I didn't have too much interaction with the hotel staff, but for the few times that I did, they seemed friendly enough.

I probably will stay here again, especially since it is slightly closer to one of my clients than the Marriott, making it less of a walk, but I have had great experiences with both hotels.

19/05/08 | Link | Rating: 4.0
176. Louise O.
This is perhaps the worst "4 star" hotel ever. I hesitated in making such a definitive statement, but after 3 separate stays at this hotel, I think I am justified.

Visit #1:
The housekeeper accidentally threw away my running shoes. The shoes were in a shopping bag and I did not check out of my room yet.
Went to a meeting in the morning and came back and the bag and shoes were gone! I was here during the beginning of my business trip, so had could not work out for the rest of the trip. But the worst part was that no one would take ownership of my case. I called housekeeping and they told me to call back later. I spoke with the concierge who told me to call housekeeping. Called housekeeping again and they gave  me to lost and found. Lost and found sent me to security. I was pretty p**d off. FINALLY left a vm with the GM and threatened to pull the hotel from my company's "preferred hotel" list.
Got a reimbursement for the shoes and a voucher for a free night's stay.

Visit #2:
Used the voucher from Visit #1. The front desk failed to give us vouchers for breakfast--free if you are an SPG member.  The suites are totally 1970s/early 1980s "nice." Terrible furniture, cheesy watercolor poster art with shiny gold frames.

Visit #3:
Newspapers were not delivered to the door at all. The housekeeper did a horrible job of cleaning the room. I had to re-make the bed myself because she just threw the covers back on and did not actually make the bed. Concierge was completely rude and unhelpful. When I asked for his name, he simply pushed his card toward me and didn't even answer or look me in the eyes.

I would never recommend this hotel to anyone.

29/05/08 | Link | Rating: 1.0
177. John J.
My wife and I decided to do a "staycation" this weekend.  So we looked at staying downtown or in Pasadena.  I picked the Bonaventure before reading the reviews.  After reading the reviews, I was thinking about changing our hotel.  But my wife said it would be for one night and let's go for it.
We did an early check in and the front desk staff was very nice.  There was no construction going on, but all the water was drained out of the lobby "pools"
The assistant manager upgraded our room and took care of our parking.
We were in the green tower, 21st fl. and had a view towards the freeway and Disney Music Hall.
The room had two bathrooms, bedroom and a living room.  The room was nice.  The only downside was that we could hear a lot of street/freeway noise.
Overall very happy with the room, good bed (king).  We put the DND sign on the door (tip from another review) and housekeeping did not knock till about 5 min. after we took the sign off the door!

Wi-Fi was ok, a bit slow. 12.95 for 24 hours.  But since we were Starwood members, we were comp'd.

Checking out was ok.  There was a convention just completing, so getting our car took some time.  Easy access to the freeway made getting home easy.

I think we would stay there again.  It provided a nice get away and a base to take in some downtown LA eats.

13/08/11 | Link | Rating: 4.0
178. Ayami H.

Maybe it was the heat. Maybe it was the FORTY-TWO ($42!!!) BUCKS for VALET parking (which we still had to wait AWHILE for them to take our car, and no greeting, no opening our doors, no directions for where we should go. .. ). Maybe it was because the hotel was so freakin' run down. Maybe it was because I totally expected more from WESTIN/STARWOOD. Maybe it was because they made me WAIT for so f'n long to CHECK IN. Maybe it was because of PATRICK WOLFE - he was an utter a$$, and I didn't even talk to him. Maybe it was because housekeeping KEPT knocking on my door (and I was hung over) THREE TIMES before I actually left, and I TOLD her I had late check out. Maybe it was because they weren't explicitly CLEAR about how to really check out (what?! no checkout in room??).

Yeah. I won't be back unless I can pay waaaaay less than $100, f*ck the parking! I'd recommend it if you reeeeaaaally need a place to stay in downtown. . .

Customer service? I'd have expected more from a Westin/Starwood hotel. Now that's just sad.

27/06/08 | Link | Rating: 2.0
179. Karen E.
Westin Bonaventure as a Hotel disappointed me.
Its location is ideal. The rotating lounge is pretty awesome. The elevators are fun to ride. I used to love walking through the hotel and walking on the sky bridges connecting it the World Trade Center, YMCA, & a plaza on Figueroa Street.
The rooms were extremely bland. The heavenly bed, was more like a wobbly mess.
I'm not sure how well my room was cleaned. There was some kind of yellow plastic tied onto the bathroom door knob, one towel actually had a stain on it. The amenities weren't filled. I had one soap bar, one bottle of shampoo and conditioner. Hmm... I did go and ask the front desk for more, and then I found out they gave bath gels. What?! Why didn't I have one in the first place? The only thing redeeming was the cute leaf shape of the bar soap.

The layout of the room showed that it was definitely meant for corporate stays. The giant desk took up most of the space. Brown, taupe and white was the color theme. I'm glad I got a discounted price, but I have stayed at much, much, much better rooms for the same price. On top of that, the parking is incredulously expensive - $32!!!!

Too bad. I had such high expectations... The round columns of Bonaventure has lost its luster for me.

20/07/09 | Link | Rating: 2.0
180. kelly m.
This is my preferred hotel in downtown LA.  The location is essential if you need to be downtown for business.  I LOVE the Westin Heavenly Beds.  I have a tough time sleeping in hotels, so comfort is really important to  me.  The gym is one of the better hotel gyms I've seen.  Also, I always get comp'ed free breakfast as an SPG member.  

Parking is overly expensive (close to $50, only option is valet), so keep that in mind when you make your reservation.  The rooms are unusually shaped because the building consists of four cylindrical towers, and the bathroom is a little tight.  However, it's a small price to pay for those beds and pillows.

17/06/09 | Link | Rating: 5.0
181. Eric W.
Stayed here last Saturday night, since I had a birthday to attend downtown and didn't want to attempt the drive home after. I have stayed here a bunch of times in the past and it is consistently a good stay.

By all means hit up Priceline to book your room here and be aggressive. My buddy was all happy about grabbing a room for $113 on some other site, but we managed $75 for the Saturday night stay (choose a 4 star downtown hotel).

We got a standard room - well appointed with a queen sized bed, tv, fridge, and a coffee maker. The shower had a double shower head, which was great. The bed was comfy, but the mattress was larger than the box spring which made it weird to sit on. It wasn't a suite, but we didn't need that...and besides these are tough times...

Visited the rotating bar on the 35th floor. Nice views after the rains cleared out the skies. Drinks were about $14 a pop there, and at the bar in the lobby.

Wish I had read some of the earlier reviews about the $10 parking across the street, but oh well there's nothing I can do about it now...

10/02/09 | Link | Rating: 4.0
182. Tamara M.
Reports on the Westin Bonaventure being dated are totally accurate.  My room didn't look like the photos, but it was adequate.  Everything was clean, but the room was quite small, and I expected more than an old bulky Magnavox TV.  The fluffy comfy bed was probably the best room feature.  There are lots of food options within the hotel, which is good if you're here on business, as I was.  The location downtown is very handy.  The pool is small and nothing special.  Staff was responsive and helpful.

17/05/09 | Link | Rating: 3.0
183. Lo F.
Awful! I mean truly awful. Old rickety rooms with dirty carpet. a bad hotel nightmare from the 70's.

I usually stay at Starwood hotels and the W Seattle and Westin in Bellevue are awesome (Westin in Seattle not so much) but this one in LA, MY GOD!

All these years I have been traveling, I can only think of one worse experience that involved my travel agent screwing up my reservation and I ended up in a roach motel since all the hotels were booked due to a huge conference. Other than that, this is pretty much as bad as it gets.

The valet was a joke, I called ahead so I don't have to wait, I go down there to pick up my car, the car is not there and they said someone is out to get it. 6 valet guys are just standing around. after 5 minutes one of them approaches me and asks for car description, sure enough nobody was out getting my car, AWESOME! All this great service at $42/night.

The problem is that downtown LA lacks good hotels so they are all pretty old. They are about to get renovated but with this economic downturn they might not anymore, so good luck finding a good hotel downtown.

22/12/08 | Link | Rating: 1.0
184. Michelle G.
Fabulous darling. Simply fabulous.
First of all, I guess I'm biased. Any hotel that features The Heavenly Bed automatically gets 5 stars from me. If you've never slept in one, get yourself to a Westin! I never wanted to leave that bed. I felt like a million bucks in it. We stayed in the Tower Suite, very spacious with a sitting/living room area AND two bathrooms (check out the photo link at the top). No complaints at all there.

I LOVE THE GLASS ELEVATORS! My bf, not so much. It's great to go up and down and just stare out and ooh and ahh. I guess I'm weird that way. I think it's a good time. images18.fotki.com/v24/p…
I'm a sucker for views. This picture shows it (look at my amusing hand prints) images3.fotki.com/v26/ph…

We had a late night cocktail at the rotating BonaVista lounge on the very top floor. I ordered a daquiri and it was served in this cheesy light up mug shaped like a boot. What a hoot. The view was breathtakingly gorgeous. Check this out:
images9.fotki.com/v169/p… . It was raining that night but the view sure was pretty.

We had a continental breakfast the next morning in the lobby where you can also find this cool fountain where 2 fish shoot water in an arc which we kept messing with. Their eggs benedict was good. Especially if you're hungover like I was :) All in all, I'd love to stay here again.

15/09/06 | Link | Rating: 5.0
185. Jack G.
Very cool hotel! I highly recommend it, if you ever need a place to stay in LA.

19/01/09 | Link | Rating: 5.0
186. Terence H.
Stayed at this location this past February while visiting the Happiest Place on Earth and I will never forget this visit.

Hotel - Your standard hotel room. Nothing special. The hotel itself reminded me of a concrete silo.

Parking - Of course this was one of the biggest issue every downtown hotel has and this one is no exception. I believe it was $35 a night for valet parking and of course no self parking. QUICK TIP - Park next door at the World Trade Center. Early bird special. If I recall, if you get in after 6PM, you can park for 12 hours max and pay only $5 or $8 total! We usually got back to the hotel after 10PM so we just left the hotel by 10AM. Saved a bunch of moola.

Check out - Here's why I will never forget this stay. We pushed the elevator button and heard it coming up. Heard a crying child and was thinking, ohh man, too early for a crying baby. Elevator door opens up and out walks the crying toddler. The gf and I waited for the parents to come out, we stared into the elevator...............nothing. OMG. I dropped my luggage and picked her up. The gf used the courtesy phone and got the front desk/security. I'm trying to calm her down, telling her it's ok, wiping her tears away and she wont stop crying. Finally I told her to look out the window, it worked! She stopped crying. The elevators at the hotel have see-through windows. We're thinking she probably wandered away from her family to see the view and I called the elevator and up it came. Security came (about 5 -10 minutes but it felt like forever), took my info and the child. She was on our minds the entire day so at the airport I called the hotel and they informed me that they located the parents and everything was good. First time I have ever found a toddler and glad it was a happy ending.

03/04/11 | Link | Rating: 3.0
187. Stephy S.
I lucked out on one of those discount travel sites and got a cheapy deal at this hotel for a saturday night stay. It came with a drink at the rotating BonaVista Lounge upstairs and free valet(a $35 value) and after spending time here, I can honestly say that I wouldn't mind paying full price for this place. It's clean and the views of downtown are excellent, the beds are comfy and even the elevators are cool.

The only thing that I would recommend checking into is whether or not it is Prom season. There were a bunch of 17/18 year olds running around the place getting drunk on their parent's dime, which is fine, but it can get rather loud and distracting as you are trying to enjoy your night and wild banshees are running though the halls screaming, "Oh no you diii iiiint!"

30/06/06 | Link | Rating: 4.0
188. An S.
I stayed in the hotel March 4-5 2011, I came up for the Lakers Vs BobCats game by the way, the LAKERS won.
The hotel location was perfect! Its right off the highway. The check-in receptionist was very nice (I could not find my ID at the time of check-in and she waited patiently). The lobby was amazingly huge! There was so many things to do in this hotel, no wonder its a 4star!! I stayed in the YELLOW, the elevator to get to the room was very fast, the room was nice and comfortable, the colors were very warm &  inviting! I loved it. I had an amazing view of downtown from my room.
I'm going to stay in this hotel again this weekend. I had a very good experience, i recommend you stay here! Parking isn't free though, its a $35.00 Valet but if you're staying over night you get a pass to come in & out as your please (real cool). The Valet guys are awesome, although they did loose my car once; someone mistakenly mark my vehicle as a different model than what it is. After that they gave me a VIP parking pass and my car was in the front of the parking structure lol it was great!

08/03/11 | Link | Rating: 5.0
189. William L.
Thin walls. Confusing layout. Nothing open late. Uninformed staff. Only thing redeeming was the view.

11/09/11 | Link | Rating: 2.0
190. Kim N.
One LA's most photogenic structures. A signature part of the skyline and  a movie star. The 4 towers and central column give it an almost spaceschip look and gives the rooms a funky layout and space. Ride the elevators and hit the bar for some great views of the city.

Very good value, friendly staff and super relaxing bed which promoted me to spend a lot of time in it. Central locale but the parking is a bit pricey. Definitely recommended if the heart of LA is your destination.

14/07/06 | Link | Rating: 4.0
191. Krys G.
Other than the addition of the Westin's signature Heavenly Bed and the dual shower head (see photos from the Columbus Westin,) I just can't imagine that this place has improved very much in the 10 years since I have stayed here.

For some reason it remains an LA staple, perhaps because of its centralized location and groovy exterior.  I've had many occasion to come here as a non-guest (after that first horrific experience - read on) and I'm just never very impressed at all.  I'm usually visiting friends who are staying there and their general take is "Meh," or less. Along the lines of "well, it's fine for one night, but I wouldn't want to stay longer than that."

The first and only time I stayed at the WBV was back in 1998, and I'm pretty sure it was before it was bought out by Westin.  I was staying with a super cheap company who was putting us up in Downtown during the e3 video game trade show at the LA Conv. Center, and had crammed 3 of us in the tiny Bonaventure rooms.  

I'm sure you can imagine 3 twenty-something young professionals with all of their luggage, hair dryers, make-up, products and trade show materials (press kits, demo disks, etc.) crammed into one small room: that in itself was a disaster. There were 2 double beds in it, so we had to have a roll-away making the room even more cramped.  Since the towers are cylindrical, the rooms are shaped like a slice of pie, and start out small.

The clincher:  the morning before the first day of the show, there was -- wait for it -- no hot water.  All three of us headed off to a crazy day of meetings and being on our feet all day, and no hot shower. The idiocy of it all was too much. I think we'd blocked out about 20 rooms for the company, and apparently we were among the lucky few who didn't get a shower that morning.

Compensation from the hotel came in the form of a breakfast ticket (are you effing kidding me?) and that was it. We waited forever to speak with the hotel manager, and he didn't do much else to make up for what a disaster that hotel was.

Oh, and as aforementioned: $47 for parking for non-guests and $42 for guests. I waited almost 30 minutes for my car there this week, signaling serious logistical and management issues with the valet. Unacceptable.

The Wilshire Grand, a block away, is quite nice from what I understand, and the Hotel Figueroa is a classic, just one block north of Staples Center and the LACC.

18/07/08 | Link | Rating: 1.0
192. Harry T.
1) Rooms are average at best, but it seems there is hardly any insulation between the rooms.  You can hear your next door neighbor talking clearly.

2) Breakfast restaurant is overpriced.  A plate of eggs and bacon costs $17 or a plate of eggs benedict costs $19.  Coffee and orange juice not included.

3) Expensive parking option.  Only valet parking is offered for $38 per night.

05/11/11 | Link | Rating: 2.0
193. Lulu W.
I've stayed at this hotel twice and I could say that both times were great. The staff is extremely friendly and courteous.

The location of the hotel is in downtown LA. There aren't many attractions in downtown LA, but you are centralized and getting around LA does require a car. The downtown area isn't really that bad...of course the Beverly Hills/Santa Monica/West LA areas would be better, but also pricier.

My only complaint is the parking, which is $32.00/night. Seriously, I could rent another car with that price. The only advantage of the $32.00/night is the unlimited in and out privileges.

The fitness center was okay. I had worked out even though I was on my vacation. The equipment is up to date, so no complaints.

Since it was a little chilly when I went, I wasn't able to experience the pool.

I love love love the elevators. You get to see the city as you ride up since it's a glass elevator. Great view of downtown LA.

The rooms were very clean and everything in the room worked properly. The only thing I don't really understand is why they would only give one bar of soap. Aren't you suppose to get two???
Other than that, it was a good experience.

24/08/09 | Link | Rating: 4.0
194. Lambert C.
This is a nice clean hotel.  When I went, they were remodeling.  Parking is a b*tch!  Pay an arm and a leg for valet or the lot across the street or walk blocks to find on street or another city lot parking.

29/05/11 | Link | Rating: 3.0
195. Hen A.
help~!....i'm lost~!....maze of circular paths and walkways.....arching concrete stairways....moving escalators and high-speed elevators...various restaurants..salons......a mini-mall feel on the 4th floor....

while the rooms are "westin"...comfortable beds and clean .....but...found the rooms smaller in scale.....oh...the double shower heads.....blasts h2o like no other....lub the shower...nice, clean and smelling like soap...i'm ready for my day in la....

28/01/07 | Link | Rating: 3.0
196. Connie N.
The rooms are small here so make sure that you get one with a view looking out and on a very high floor.  I had a lot of fun watching helicopters fly by, posing in front of the elevator that Arnold Schwarzenegger was filmed at, and riding the elevator strictly for the thrills and views.  It's convenient with the shops and the rental car kiosk in the lobby.

We also had a lot of fun daring each other to touch the water coming out the fish sculptures in the lobby (arching overhead from one side of the walk-way to the other); some of us thought it was a pipe and others insisted it was all water...find out for yourself because I'm not telling you....

I also got comped for all-you-can-eat buffet breakfast all week!!!  And it was quite a spread!  They'll make any kind of omelette for you...and the fruit is very fresh and there was a huge selection of fruit...not the usual melon/strawberry/grape variety.  The waiters were really, really nice and made sure that you had hot coffee in your carafe at all times.  One of my collegues was in a hurry one morning so I asked them to pack her a fruit salad and coffee; well, they packed her a HUGE selection of various fruits and arranged it nicely in a to-go bag with utensils and everything....and even added appropriate sugar and creamer for her "to-go" coffee...

I loved having the little fridge...I stashed away orange juice and guava juice....and they give you a fresh bottle of water every day so I chilled that too...

I got a little grumpy and made a fuss about something on one of the nights I was there....and they were so nice about it and fixed it right away!  Word to the wise...always travel with earplugs!

Thank you Starwood!!!  YAY!!!

27/08/08 | Link | Rating: 5.0
197. Erin J.
If I could give this place NO STARS I would.

Made a reservation in AUGUST for this hotel during a conference week. When I arrived to check in (after a 14 hour work day), they informed me they'd moved me to a hotel 10 miles away because they were sold out that evening... so my reservation got bumped because they oversold their rooms?

They gave me two free nights at the hotel 10 miles away, which saves my company money, but does nothing but add hours and inconvenience to my already stressful business trip. Oh! and to get me to that hotel, the $10 cab voucher they give me is supposed to get me 10 miles in LA traffic.

I usually LOVE the Westin, but from here on out -- I'll stay somewhere else. I'm completely disappointed in them.

20/11/09 | Link | Rating: 1.0
198. MeTa F.
Stayed at the establishment for Holloween weekend 2011. The room was nice, and the facility and well kept. The hotel has alot of stores, food spots and a lounge so a person does not need to leave the hotel. Although the hotel is a 4 star hotel the valet service was more like a 2 star. I think most of my frustration would come from the valet parking situation.  When I checked in my car to valet, I left my holloween mask in the car by accident. I didnt have my ticket they give but did have my ID on me. The staff member stated that tthey were unwilling to look up my car info in their system nor send a guy to find my car.  The next day upon check out, there was an hour wait to pick up car, this caused alot of people to become upset. I was able ot listen to a couple of intereaction and basically the hotel was basically secrative about the whole waiting situation, not giving clear or realistic answers about the wait. The hotel did not attempt to even accomadate the people that upset and causing havic because of the inconvenience.

Dont let this incident take away from the hotel in general, but I am definately letting you all know that you maybe better off parking across the street for the valet service is horribly managed.

30/10/11 | Link | Rating: 3.0
199. Howard L.
Let me preface this by saying that the only reason I stayed here was because we pricelined a 4 star hotel in the downtown LA area. Originally, I was excited to stay here, but once we got to our room i was less than excited.

The location is pretty nice, there are tons of things to do within walking distance (or cabbing), but it pretty much stops there. We pulled in and realized that theres mandatory $35 valet parking. I've never stayed in downtown LA, so I dont know if this is normal, but sheesh...downtown LA seems to be mostly dead. I can totally understand $35 for parking in downtown SF, but not here!

After we payed for the parking and went to check in, the hotel was huuuuge. They have a fancy center bar, which is currently under construction so the place looks like a mess, but I'm sure it'll look awesome once its built (it looks very vegas-y). Anyway, I have 2 rooms so when I checked in, I asked if we could get connecting rooms if possible, if not rooms that are nearby. The CSA said nothing was available nearby, so they gave us one room in the blue tower, and one room in the yellow tower? It was a journey between the rooms, but we dealt with it. Well, we find out that the room in the yellow tower has a broken window, that is stuck open so everyone moves their things into the blue tower room. Once we get to the blue tower room there was a huuuge moth flying around, which tells me no one has stayed in the room for a while - not a bad thing, but the huge moth sure freaked us out for a sec.

So we complain to the front desk about the room in the yellow tower, and they agree to give us a new room....and what do you know, they gave us a room in the blue tower, one door away from my other room! We dont have rooms next to each other my ass! Thanks for lying to my face front desk lady.

Anyway, our rooms were pretty small, and the bathrooms even smaller. The ice machine was broken/empty, and i found a few random hairs under the covers when I did a bed bug check (yes I check every bed I sleep in at hotels). If i had not gotten the rooms for 70/night/room I would have been severely disappointed, but you still wont find me staying here again....unless of course priceline screws me over again!

12/05/11 | Link | Rating: 2.0
200. Juan M.
I really try and be a good corporate soldier - really.
And I'm not even an employee; I'm a consultant.  A mercenary - have gun will travel.  A reckless loner.
Having said all that, I really try and travel cheaply (yet decently) for my customers as I want repeat biz.
So I use Priceline and Hotwire - a lot.
Usually it's okay - sometimes not (please make sure to see my other reviews from my fun week).
In this case, I was sick of the usual place I stay in LA (the Marriott Courtyard in Baldwin Park - ech.)
Pricelining a 4 star in LA near my destination, I got this; I was okay with it.  The one I have been to in Atlanta for overnight stays in the city have typically been yucky, but hope springs eternal.
It's just a worn out franchise; you go into the outside elevators, walk across tired, worn carpet, and then into the tiny pie-shaped rooms in the cylindrical towers.  EVERYTHING gets massively jacked up in price because otherwise how are they going to make it?
Valet parking: $42
Room service for din din: $50 (no booze, Lent has kicked in)
Dunno, there has to be a better way.

01/03/09 | Link | Rating: 2.0
201. Ashley M.
So we stayed here on Friday night for a birthday extravaganza. We got a fairly good deal on priceline.com .

The circular shape of the hotel gives it a really cool and different look. We parked across the street at the World Trade Center building (yes i had the same thought). The parking was only 10 bucks for the entire night!!! And there is a bridge that has direct access to the hotel.
Once you walk in to this place it feels like a maze built in the 70's, make sure you follow the signs because certain elevators don't go to certain floors.

Once we got into our room, and i looked past the peach and pink striped wallpaper, it wasn't too bad. The curricular shape does make the room seem very small. The bed is amazing, it feels like your sleeping on air. It had all your basic amenities and the bathroom was about the only thing redone, it had granite counter-tops and marble flooring.

I would probably stay here again since it is right in the middle of downtown and only if we got a really good deal. Luckily i didn't find any gang bang porn on the desk as mentioned by Sandra. Lucky break!

oh and Arnold rode a horse on these elevators in True Lies!

04/01/09 | Link | Rating: 3.0
202. David L.
I am writing this review as I am still waiting, a full 42 minutes after I first called. I want to get the sofa bed in my suite made. I called back 20 minutes after no one showed up, I was told someone would be right along. I then get a call back 5 minutes later saying the housekeeping staff is not on shift and I that they will give me sheets, but I need to make the bed myself. I still have not received a call back from the front desk. I called at 11:15 and it is now 11:57. WTF?

09/11/12 | Link | Rating: 1.0
203. Rachel A.
If you search those thrid party sites like Travelocity and Expedia, you can find good deals for the Westin Bonaventure. This is a pretty good hotel. It's in downtown LA so hopefully its a central location for all of your LA travelings. The outside of the building looks really cool. The lobby has some nice fountains and the valet service is quick. The hotel was pretty dead when we were there but it was nice because the place was quiet and after a long day traipsing around So. Cal it was great to revert to a quiet retreat. The rooms are refreshing with crisp white sheets and city views. They are also very small but I'll take the small modern room over a large outdated dirty room any day.

The Westin Bonaventure is a high profile building and if you are into celebs, keep your eye out for Usher. After all, he does shoot his videos here.

27/06/07 | Link | Rating: 4.0
204. Starfish M.
i loved this hotel......the bar area was very fun and classy! I didnt find too much night life around the hotel, but you can catch a cab to a few fun spots :)

22/10/11 | Link | Rating: 4.0
205. Mighty M.
This place rocks!!! You literally wouldn't have to leave this place and have a blast!! The view from my room (red tower) was excellent!!! My buddies room was in the diamond tower...not so great view but he didn't care.

22/08/11 | Link | Rating: 5.0
206. M H.
Was told at check-in that if we lost our wristband to get in the elevator to go up stairs to our room, it would be $50 to replace...right...try it.

room was okay, on the small side.  good view of the city.  TV was a flat screen, but the reception was horrible.  No Bathrobes.  No menu in the room for room service, had to call down to have one brought up, which was pretty fast.  No mini bar...what's up with that?

dinner at LA Prime was excellent!  Very expensive, but highly recommend it.

They didn't have a valet in the evening to drop my car off..I had to drive it down to the garage myself and deal with some guy parking cars that was way overworked or didn't speak english.  Then when I called down in the morning to have the valet bring my car up, I was told that they "weren't taking call downs", so I had to wait for 20 minutes to pay and get my car.  Fun.

So when it came time to check out, they tried to charge me DOUBLE for our second nights stay...I brought it to their attention, and oh, oops, must have been a computer glitch...refunded the over charge without a sorry.

will not be back.

05/01/10 | Link | Rating: 2.0
207. Celeste S.
I just stayed here for 4 nights.  When I arrived, it was about an hour early for check-in so they said come back in 45 minutes as my room was not ready yet.  I was in town for a convention so I went to the convention and came back about 4 hours later assuming this was enough time.  Wrong.....

The line for registration was not bad - about 3 people long.  Shouldn't be such a big deal.  3 people working the front desk.  I stood there for about 30 minutes.  Finally I get helped, get my keys and go to my room.  The room hadn't even been cleaned yet (and whoever stayed here previously really wanted to make sure housekeeping was busy.)  So now I had to wait for them to find another room, have my bags re-routed from the bag check and move the stuff I had with me.  

Normally this would not have been such a big deal but after waking up super early for my flight, airport, convention, waiting 30 minutes in line (which everyone was pretty irritated about seeing that they had 3 people working and the line had grown to about 8 people) and being tired with sore feet - it was irritating. I did complain to the assistant manager and was given a room service voucher for breakfast - so that did calm me down and was nice but I would have rather just been able to get my room quicker and easier.

The rooms are somewhat dated and they really need fans in the bathrooms as they get quite humid from the showers.  

The beds are very comfy.  And the shower pressure was great.  And all of the staff - bellmen, doormen, bartenders, room service, housekeeping - were all extremely friendly and helpful.  The only staff I did not like was the registration desk staff (checkout was quite tedious as well.)

The room service food, while over-priced but it always is, was good.  And the gym was great - love being able to pass my treadmill time with a movie on the individual TVs.  And it was nice and cool in there.

I would probably consider staying here again for a discounted convention rate but not their stated room rate.

28/05/07 | Link | Rating: 3.0
208. Rachel M.
So nice, I stayed TWICE! I loved this Westin even before I knew it was the same one from True Lies. I HATE Los Angeles and this hotel completely made up for that. The amazing LA Prime on the top floor was elegant and beautiful. I enjoyed the gourmet cuisine even though it was costly. We even had a celebrity sighting. While the building was oddly shaped, I was totally into it. It's so retro and unique. The elevators provide you stunning views of Los Angeles and the mountains to her east. Seeing LA from 35 stories up is SO much better than seeing it on the ground.

We stayed purely for leisure and enjoyed the bathroom products and the decor. I was glued to our floor-to-ceiling windows in our room. I just couldn't believe the gorgeous view I was treated to there. They have this bed that makes your bed at home feel like a slab of concrete. While I never tried the room service, our maid was friendly and helpful.

The on-site pool is large and the surrounding area is really peaceful. If it weren't for the buildings, you would forget you were downtown. The pool is saltwater which was odd to me being from the east coast. But I enjoyed it. Not Westin's fault but some old dude got completely N-A-K-E-D changing at the pool and I nearly lost my breakfast that morning.

Overall the hotel was so wonderful we stayed twice. That says something for us.

14/07/10 | Link | Rating: 5.0
209. Ellie S.
I think I could live at the Westin Bonaventure.

Seriously. I would go back right now. If only I had invented teleportation already!!

I stayed here for my 21st birthday. Very convenient for a post-Lakers game stay since it is just down the street from the Staples Center.

Our room had an incredible view of LA (better at night since that's the only time LA looks pretty) and the most comfortable bed I've ever slept on.

Some people try to steal the towels or the bathrobes but I tried to stuff the bed in my purse.

Also, the bathroom is pretty great. Nice counters. The infamous double shower head. Also, it looks clean enough to walk around barefoot. It probably wasn't but at least it looked like it.

And...the best part. It was only $100!

Thank you, William Shatner.

11/03/09 | Link | Rating: 5.0
210. Joan S.
The Westin Bonaventure was A-OK.  

We got a room here because we were celebrating my husband's and our friend's birthday in Los Angeles. We got a great deal on Priceline for the room.  We were initially really excited because this place was suppose to be an amazing hotel.  I came here several times to use their ballroom, but never stayed here until recently.  

Inside of the Hotel: There are many shops and ballrooms.  The rooms are divided into color zones.  There are several elevators designated to each color.  There's a large bar/lounge in the middle.  A beautiful fountain.  

Rooms:  We got the double queen size bedroom.  The room was average size.  The beds were very comfortable.  I liked the color scheme.  However, the interior design was pretty but i believe they inefficiently used the space.  They have this large thick headboard that takes up a lot of space.  The desk is adjacent to the cabinet that has the refrigerator, so the desk chair blocks access to the cabinet door to get to the refrigerator.  Our room was right near the elevator, so when our window curtains were open, people in the elevator could see us.  

Service: The front desk was really nice and helpful.

Parking:  This is where the hotel lost stars... To park at the hotel, there are two parking structures.  The structure that is inside the hotel is the one where you could pay one fee and it allows you to come and go as you please for $35.  They have another parking structure where you could leave your car there over night for $20, but you can't leave and come back again unless you want to pay the $20 again..  Overall, I had a horrible experience with the parking.  We paid the $35 for parking because there is no where else to park and we had to go places.  In order to get our car from the valet, it took literally 30 minutes and we were the ONLY people trying to get our car... It appears that the person that was suppose to get our car forgot about us, so after complaining several times, another guy finally got our car.  This made us late for our reservation and to my husband's birthday party.  Also due to this, we lost several reserved tables.  In addition, there were other people who came after us who got their cars before us... Seriously, why pay so much money to get your car 30 minutes later?  Also, I have several scratches on my car and they have to take note of that, but the valet guy made a rude comment about the scratches.. I guess he was trying to make a joke, but it wasn't funny.  This "joke" was our first impression of the hotel.  

Overall, the place was okay..  The hotel room was nice.  Parking at the hotel is horrible!!

23/08/11 | Link | Rating: 3.0
211. Sherri J.
My boyfriend surprised me with a stay at this hotel for a night.  We stayed at a room on the 26th floor and the view was great out the window.  We went to dinner at the rotating restaurant and that was super cool!  For the duration of our dinner we circled about 180 degrees around and got some nice views of the city and Hollywood sign.  The only think I didn't like about the hotel was how it seemed to need some updating.  I don't know when the last time they did a renovation, but it seemed to be dated from the 70s.  The fountains in the lobby made the air smell like a swimming pool.

10/01/10 | Link | Rating: 3.0
212. Cece K.
We've stayed here twice and both times had excellent service! from the valet ($32) to the hotel check in process. The view was awesome! the beds heavenly! The service at their BBC restaurant however was atrocious. The food was mediocre ( that's being nice) but their drinks were the only reason we made it back a second time.

31/10/11 | Link | Rating: 4.0
213. T M.
I stay at the Bonaventure about 2 times a year as part of my work.  I enjoy the location and the hotel itself.  It's not the newest hotel in downtown, and the layout is a bit confusing sometimes - so I took off one star.

I love LA Prime at the top though - that'll probably get it's own review (I think I might have reviewed it already).

Great place to stay.

04/09/09 | Link | Rating: 4.0
214. Katie S.
OK, W. B., here is your scoop. Parking is a bitch. The newly remodeled suites are SWEET, but the old crap rooms suck. The suites are so sweet for an urban center you want to give them five stars! Plus, they have great service, good restaurants, and are very accommodating. BUT I once stayed in the closet. That horrible small room. Navigating my almost six foot frame in that room took some maneuvering .... OK, I exaggerate, but seriously, W.B? The difference between booking from Starwood and Kayak (and paying the same price) shouldn't be that big? I do really like you! Well not the closet. I honestly didn't know the difference between my room and the elevator, but the sweet suite, I didn't know the difference between that and my house. Oh, W.B., you leave me so confused!

31/08/11 | Link | Rating: 4.0
215. MARTIN C.
Architecture is interesting - I like it...the tower layout is confusing at first- the service is friendly, the rooms clean, comfortable with great views- I stayed on a starwood preferred floor...dont know what the other floors/rooms are like but mine screams REFURB......there are marks on carpet and walls in corridor and it looks v 1980s.
overallm you cant go wrong here

18/06/10 | Link | Rating: 4.0
216. Juliet M.
I want to love the Bonaventure and it has some great assets not least the wacky space age design and quasi-Asian design sensibilities.  The room was newly refurbished-comfortable view; great linens and amenities.  And the view cannot be beat-room feels like a treehouse over downtown.

But then...  I got in at 10 pm and had to return twice to registration because the card key didnt work.  The second time they sent me with a bellhop who had to use his master key to open the room.  He then disappeared with my key promising to send security up.  Security never came.  I finally gave up and went to sleep-without a key or a way to exit and return to my room.

Before i dozed off the front desk calld and asked if security had arrived.  Nope.  Sorry, they said-and told me they would comp me a meal to make up for it. They slipped a meal coupon under my door.  Thirty bucks-expires in two weeks.  Really, Bonaventure?  I don't get a key and you expect me to come back in two weeks?

I talked them into extending it thru December-I figure next time I am in town i'll use it for drinks at their cool rotating bar.   It is hard to accept a hotel that doesnt have functonal locks on its rooms, no matter its other charmS.

16/08/11 | Link | Rating: 2.0
217. Josh M.
This is like a 2.51 star review that I decided to round up out of affection for the fame of the building.

The property is nice for its age, and the public spaces have a futuristic-in-1979 look (one reason it was used as location and an exterior in "Buck Rogers," among many others).  The downstairs amenities are fairly lacking -- their restaurants are completely mediocre -- but the revolving lounge at the top is worth a look and maybe a quick drink as the sun sets.

The rooms, however, have seen better days.  Since every lodging tower is circular, every room is a rounded wedge, which leads to awkward sitting and entertaining configurations.  The bright spot is that your view will probably face other rooms, and you can be entertained by the shenanigans of your fellow travelers.

19/08/09 | Link | Rating: 3.0
218. Veronica O.
Used this hotel when i came to anime expo with 3 other people.

I had orderd online, 2 beds and paid through credit card already. When i got there they said all the 2 bed rooms are not available and that i'll have to stay in the one bed with my friends.

The manager was arguing with my mom saying, oh no you just put the room on hold so if it was available you'd get it,but its not!
Then after about 15 minutes with my mom arguing with him [she likes to fight -.- ] i got on my e-mail there and showed them the recipt.
The guy wouln't amit he was wrong, but then whispers to my mom that it was his mess up and that he'll give her parking free, but she wasn't even gonna stay to use the parking, she was dropping us off so it was so worthless!! he said he couldn't say it was his mistake out loud or els he'll get in trouble. YOU SHOULD!

When we walked in this 1bed room, it was soo small, the bed filled the whole room.Me and my ex slept on this tiny cramped spot on the floor because he preferd hardness to soft beds so we let my other two friends get the bed.

Not only did we waste money by buying one type of room then having to settle for this crappy one, but the manager is such a freaking PUSSY that can't even say his mistake.

11/02/09 | Link | Rating: 1.0
219. Landis S.
The view from the rooms are beautiful, friendly staff, not to mention the AMAZING rotating resturaunt and rooftop bar

22/02/13 | Link | Rating: 5.0
220. Erica B.
It was just that, not horrid, not fabulous it was just......
Read on, and see how I got the 2, really 2 and 1/2 but not 3....

I stayed here with the fam. for the LA Marathon, we were givin a discounted rate because we came with a big group of runners, but even still it was a little expensive....  I did read my trusty yelp reviews b4 going and was so confused, it seemed like a total love or total hate for this place..... This is how I felt....

-The entrance nice, parking, was a little inconvenient, oh well...

-The concierge-last place he wanted to be was at work, it showed and he was awfully rude, so that was unpleasant....

-They have all these really weird shops inside the hotel, most of them were closed (Sunday) and the little restaurants were a bit scary, no customers (on a very busy weekend) uncovered food, it was like  a ghost town...So I steered clear...

-The elevators were fun, I felt like I was going to shoot right out of the roof like in willy wonka, (all glass elevators) a bit much prob. if you have a problem with heights, oh, and the bugs, there are these HUGE moth like bugs in ALL of the elevators, some dead some alive, but they were in all of them, a little gross, yep.....

-The rooms were ridiculously small, so take note, and the oh so fabulous beds, were not to fabulous, (I love hard beds) but if you like soft beds, like you are sleeping on a fluffy pillow that is on top of a cloud, then you might think you have died and gone to heaven...  The other room amenity that people seemed to go crazy about was the dual shower head, pff, no big deal.. If that means  $100 less will get me a regular shower and a hard bed count me IN!

-I am not a crazy coffee drinker but my mama is.... The Starbucks that is located in the hotel is more like one of those little stems, the Starbucks menu is like 1/4 of the regular menu and it is at the same counter as the bar, the little older asain lady at night had more attitude then a 13 year girl who just got dissed... But on the morning of the race my mom and I went down, and were greeted by much nicer baristas...

-Ok, I think that is it, I asked everyone in the family for their own yelp star rateing (Yep I was already thinking about yelp half way threw the stay...)
Dad-3, Mom-3, Sis-1, so that = 2  1/2, but not a 3... I would not go again....

26/05/09 | Link | Rating: 2.0
221. Jeremy C.
This place is heaven. Stayed in a west facing suite with views of the Hollywood Hills, high rises, Hollywood and cars milling about on the freeway below. Close proximity to the Ahmanson, Disney Concert Hall, MOCA, and everything that is downtown L.A.  The glass elevators facing outward are legendary. The echo of the fountains bouncing off the freeform concrete surfaces provides ambient tranquility, and thankfully the bar serves Starbucks so this non-boozer can enjoy it.

Some are complaining about the rooms being remodeled, which puzzles me...a necessary undertaking for any hotel every few years.

There's no other place like it, and anyone who tries to "update" post-modern architecture should be shot. My only bitch about the hotel is that valet is expensive, but it is everywhere downtown. If your business or pleasure is downtown, you don't need a car. You heard me.

Keep your eye on Expedia and such and you can get killer deals.

01/06/10 | Link | Rating: 5.0
222. Cindy Y.
For a Westin Bonaventure, this place is horrible! I came for a conference and I'm definitely not staying at this hotel again when I come back next year. We stayed in a two bed and it was utterly uncomfortable for four people. The room is so small that there's barely enough room for all four luggage bag. The beds are also incredibly small. Both aren't even queen size beds and if they were, they wouldn't fit in the room. They were more than likely doubles. Don't let those pictures fool you! These "heavenly" beds are the beds from hell. If you're sharing a bed with someone who likes to toss and turn, expect to not sleep at all since we can feel your partner move. If I added a roll away bed into that mix, I'm sure it will be a fire safety hazard since that roll away would take up the remaining walkway space from the beds to the tv.

On top of that, our bathroom had mold in it. We told the manager and they said they would "look at it" and that's probably what they did... just looked at it and didn't even bother to fix it. The fan was broken and offered zero ventilation. So the "heavenly" shower basically blasted enough water droplets everywhere and got everything in the bathroom wet. After 2 people showered, our third person couldn't even shower because it was so hot and stuffy from the other two showers. I also am disturbed by their placement of the towels... which is right in the shower. Makes zero sense to me.

We also received a prank call at 3am at night. What kinda of hotel allows these things??? We talked to the receptionist and they put a "do not disturb" on our phone line. We were supposed to be able to call out but others couldn't call us. Well... I think the operator got lazy and just pulled our phone line all together so that no one could call us and we couldn't call out.

Don't even get me started on the logistics of good traffic flow in and out of this place and the slowness of the bellhops and valet parking because it's all poorly organized.

Overall, if you're staying here by yourself, probably not so bad. If you're staying with a group of people, especially family, stay far away!

18/07/10 | Link | Rating: 1.0
223. E L.
Lame.  I was there for company business, so the company was footing the bill.  If I had been paying, I would have moved after the first night.  The place does have historical significance, and you SHOULD visit it.  It has a dozen or so restaurants in it and the main bar is pretty nice.  The staff is friendly and helpful.  

Now for the pain.

The room sucked and let me explain why.  They are literally the shape of a coffin.  Moving around in it at night takes getting used to, especially when you are trying to get dressed.  Our drapes were broken, as was the shower (it was leaking and spraying over the top of the curtain).  The room was always damp regardless of how much AC you threw at it.  The AC unit sounds like a train and is conveniently located directly behind the bed.  We had a small tube-tv and there is a fridge with nothing in it.

The downstairs breakfast buffet will rape your wallet as well.  After eating there I felt like I had been listening to Celine Dion for 5 hours.  The food was sub-par (under cooked, over cooked, cold when it should have been hot, and $22).  I kind of guessed I would be sorry, but I had to hit the nail with my head first to find out.  

The beds are fairly comfortable, but if you can believe this, the sheets don't fit.  They use a flat sheet as the bottom sheet and it tucks in about an inch, and then pulls out when you lay down.  By the middle of the night it's like sleeping in a laundry basket.

The place has a "neat factor", but my guess is there are one or two other better places to stay in downtown LA.

I normally won't flame a place like this, but treat it like a mall- go visit it, eat at one of the restaurants, and then get out..

13/10/09 | Link | Rating: 2.0
224. Charlene E.
One night at this hotel plus dinner for 2 at LA Prime set us back almost $600 and for that kind of dough, you would expect excellence all around, right?  Well, look somewhere else because it's not happening here.  I guess I should get the positives out of the way before I start on the negatives because it wasn't all bad.  But for the money we spent, it should have been ALL good.

The lines at check-in were really, really slow but once I got up there, the man who helped me was courteous and friendly.   The elevator ride to our room was pretty cool and the view from our room was spectacular with the Hollywood sign clearly visible.  The heavenly bed was indeed heavenly and I loved the Westin toiletries.  They even had toothpaste, toothbrush, razor and mouthwash in the bathroom.  The heavenly shower was awesome and I really didn't mind the small bathroom.  We had a one bedroom tower suite and it was more than roomy enough for 2 people.   Room service breakfast was included with our rate and it was really, really good!

Now, the not so good.  The lobby looks like it hasn't been redecorated since the 80's, especially the reception area.  The hallways were musty smelling and dingy and the carpet seriously needs to be replaced.  We were on the 16th floor, which is designated for Starwood Preferred guests and if this is what preferred guests get, I would hate to see what the average Joe gets.  

Our package was supposed to include sparkling wine and chocolate covered strawberries on arrival and after waiting almost an hour after we checked in, we finally called room service and were told that they were out of chocolate covered berries but we could get plain ones, which was no problem at all.   They arrived in less than 20 minutes and the berries were really juicy and delicious.    

Like I said before, our room was pretty spacious but really needs an upgrade.  The TVs are awful with terrible picture quality and I had to jiggle the cable around on the living room set to get rid of the static.  The desk chair in the living area was broken and tilted so badly to one side, we couldn't use it and the microwave/mini fridge area was FILTHY.  There was a 2 or 3 inch gap on the side of the refrigerator and it was covered in dust and yucky stuff, as was the baseboard below the bar area.  The wood in the bar area was chipped and filthy and in such bad shape, I took pictures to send to Westin corporate.   There was something reddish splattered on the wall in the bedroom and the entire room had a musty, stale odor.  

As nice as the heavenly shower was, the shower heads were covered with rust and calcium buildup.  And the bottom sheet on the heavenly bed was not a fitted sheet, but a flat sheet that was probably 2 inches too short, so I kept waking up on the bare mattress!

We had a connecting door to the next room in our bedroom, right next to the bed, and we could hear the woman in that room coughing all night, as clearly as if she was in our room with us so we were a little weired out about how much she could hear from our room.  

All of this is stuff you would expect in a $69 a night budget motel, not a $269 a night Westin!

I will review LA Prime separately because that is a story in itself, lol.  

This was supposed to be a special anniversary weekend for my husband and I and yes, we did have a wonderful time, but it could have been so much better if our hotel and dinner had actually felt worthy of $600.  Unless some major upgrades happen, I would never book this hotel again.

25/10/09 | Link | Rating: 2.0
225. Mike F.
The service is great.  The hotel needs a makeover though.  The outside and inside are a little drab.  The rooms are fine, for a Sheraton.

12/01/10 | Link | Rating: 3.0
226. Albs R.
The rooms were ok, however the hotel itself is a whole lot cooler as an icon from the downtown LA skyline than it is on the inside... Think 1970s megastructure 40 years down the line. The feeling is cold and barren, being lost in an interior concrete jungle filled with random defunct stores. You are lucky if you don't get stuck with the conference mobs while on your stay. On the plus side the exterior terrace by the cafes has a gorgeous view of downtown. The steakhouse LA Prime pwns, just be prepared to share the elevator ride with random tourists who just came back from the pool and high school prom kids while wearing a designer dress and diamond jewelry.

14/07/11 | Link | Rating: 3.0
227. Christian P.
Stayed here over the weekend and had a very nice time here. The rooms are slight need of a remodel but it is fine regardless.. The hotel is in the center of all the action and quickly accessible from freeway/subway etc.. The rooms view is amazing! Park across the street however as it is $47 A DAY  for parking!!!

26/07/09 | Link | Rating: 4.0
228. Danny D.
Prison/dorm or more barracks feel.  Confusing entry.  Plastic cups (glasses are per request... seriously).  Expensive Internet .  $35 parking. Quiet ac.  Windows don't open.  No hand towels.  Weird shaped room, did I mention low ceilings ?  Terrible value, all pretense nothing special.  Think motel six plus tile floor in the bathroom .  Couldn't wait to leave.

13/08/11 | Link | Rating: 1.0
229. C L.
Bottom line: spectacular views; great pool; passable room; funky architecture; dated decor.  

The best thing about the Westin Bonaventure is, without a doubt, the view.  All of the elevators are glass, and going up to the 20ths or 30ths floors means you get to see downtown LA safe and from way up high.  The patio and pool area is very nice too, with blue LED and white lights wrapped around the trees making for a classy atmosphere.  

Unfortunately, the room is disappointing.  We had mold in the bathroom...twice!  First room had it, requested a switch, and 2nd room also had it.  Sigh.  The room was supposedly recently remodeled, and the bed was new, but the walls and carpeting showed their age as relics from the 80s/90s.  Ditto with the decor in the lobby.  There was just a vague "motel 6" odor in the rooms.  

All in all, focus on the outside of the Westin, and you'll be fine.  Just focus on going from bed to elevator to gym to pool and back and you'll be fine!

15/07/10 | Link | Rating: 3.0
230. Henan J.
-Only spent a night there after a night out in Downtown L.A but it was definitely an experience i wanted to share.
-Parking was very convenient but pricey as well, over night $37.
-Room service brought up extras almost instantly.
-Room decor was eclectic with the standard flat screen tv and amenities (no ipod docking station though)
-Bedding and bed where comfy as hell, didnt wanna roll out n check out.
-The view from the elevators gave me a new found appreciation for the city of Angels, they should hav tours on the elevators and point out all the landmarks and roof tops you can see.
-Didnt quite make it to the bar, but my posse had rave reviews for the music and drinks.

26/04/10 | Link | Rating: 4.0
231. Dave v.
Room size was rather disappointing.  Incredibly small for its' price.  

After waiting for over an hour for room service, entire meal arrived cold.

Oh, $45.00 for parking!

13/01/12 | Link | Rating: 1.0
232. Tony G.
It is a big hotel. Looks very nice from outside. Has a very good location.. You can even walk to La Live. to catch a show or to have a nice diner. First they gave us room number 2260. There were very have smell. I guess it was wet carpet smell. After staying 30 minutes in the room I start to have headache from the smell. I went back to front desk and changed the room to 2220 . This room was ok. I mean at least it did not smell as bad as the first one. The mirror closet door was broken but I did not care about that. I do not think the rooms are too small. But the beds are really very small. We had 2 bad room. And bout bads was a little bit more bigger than twin size bads..
I believe they knew that room # 2260 smells bad from the when they gave us. Ok. that is true that I got it for cheap from pricline. But if they treated us right we would go back again..

23/07/10 | Link | Rating: 2.0
233. Kimi D.
This review is for my stay here during Labor Day Weekend 2011:
My BF & I decided to go to LA for the weekend on Friday night, we needed to book a place to stay ASAP - We used Priceline, selected 4 star hotel in DTLA. First bid, $87, rejected. Second bid $90 accepted. All-in, less than $210 for last minute booking on Labor Day Weekend - I thought this was a pretty good deal comparing it to the prices of other hotels in similar district! Did some research on the hotel - $35 valet only parking, pets under 20 lbs allowed free of charge :) - which is awesome if wanted to bring a pet! (other hotels charge!) $12.95 for wi-fi, good thing I have a smartphone!
We got there & immediately found street parking - meters are free after 6pm and before 8am & on all day on Sundays/Holidays! Saved us parking money... I would suggest trying to look for street parking if you come on weekends, it will save you $35 and it's not too difficult to find! Also if you do come on a weekend you could always find parking on the street and then get up early to move your car to the parking structure next door - they have a early bird special $8 (probably no in-out priviledges!) Good alternative if you don' need to use your car. We checked-in and immediately got our room, a lot of people said the room was small.. I do agree, but it didn't really matter for me. The only thing I didn't really like about the hotel was that they gave us the room right next to the elevator - since the elevator is glass and shows a view, people in the elevator could see into our room!! How do I know? I looked!! Also the room I stayed in was the disabled room, could tell the room wasn't occupied for a while because some things were dusty! They were renovating on the other section of the floor and left the door open to all the rooms & when I looked, they were bigger than the room we were in... so that made me question if they gave me a smaller room than what I should have got. -2 stars, one for the weird room & one for charging $35 for parking - seems a lot cheaper else where in the area. Pool area looked nice, wasn't crowded either.

06/09/11 | Link | Rating: 3.0
234. Alexa C.
*a review of the lounge*

Westin is definitely an outdated looking hotel in downtown LA. Yesterday was my first time of trying the lounge of Westin that is located on the 35th floor.

The main entrance of the lounge is on 35th floor, but my friend brought me down the stairs. WOW. nice view, you can have a 360-degree-view around the Westin building. WHY? coz the floor does move. My friend counted, an hour for one round. That is kinda cool.

I do agree the lounge is VERY OUTDATED, but the drink is not bad. If you are looking for a bar with a dj or with crazy dance music, feel free to find another bar/lounge. It is a very mellow lounge with mellow music for people to chat. And I realized the people who go there are usually middle aged people, SO if you are planning to meet a random hot guy/girl, this is not a place for you too!

Oh, one cool thing I like is the elevator, SERIOUSLY. You'll know what I mean if you go there!

04/09/09 | Link | Rating: 3.0
235. Torr L.
Cool 70s exterior, but a terrible hotel. Super dated interior in the lobby. The pool has room for about 20 people to sit around it so it's always too full. There's trash all around the pool and in all common areas. The building is a circle so your room door is right next to 2 other room doors. The A/C in the room does not work!

06/09/11 | Link | Rating: 1.0
236. Susanne M.
I had a rough night at the Bonaventure last night. The mattress was broken and I fell off the bed in the middle of the night.  Some bruises. May I recommend  that room 1043 (Red Elevator),  get some special attention.  On a good note our room was nice, small, very clean, the fresh interior design was impressive, shower head was great, towels big, great soaps, had granit bathroom and offered a luxurious bath robe.  It is an overwelming property, (amazing over all).  You would think that the pool area would be something of grandure but it was small and disappointing.  No jacuzzi for a 4/5 star is unheard of but they do not offer one.  The Bonaventure is a Hotel city and you can get lost very easy.  Many many stair but a work of art to see.  I would have gone back but they did not offer me a discount or a comp after my experience from the mattress from hell.  Maybe they did not believe me which is understandable but it left me looking for another LA nirvana.

12/07/12 | Link | Rating: 3.0
237. A L.
A good price on a last minute run to LA.  That itself deserves the four stars.

02/01/12 | Link | Rating: 4.0
238. Gary M.
Sticky carpets, tourists from Texas and a stale smell.
Location is great though.

A renovation/remodel is long overdue.

16/07/10 | Link | Rating: 2.0
239. H T.
I had heard so many great things about Westin hotels in general and was looking forward to the opportunity to stay here.  We stayed here for two nights when visiting LA and can't say that I was impressed. There were three of us in a room with two double beds and it was a little cramped - the rooms looked nothing like the pictures online.

The hotel building itself is literally a concrete jungle.  I've never seen anything like it before!  The elevators are fun to ride in - make sure you take it up to the top floor!  There's a nice roof top garden and pets are permitted.  There are restaurants in the hotel and a little store which is convenient if you need something.  Got bottled water from the convenience store and had some drinks at the hotel bar, otherwise didn't take advantage of the other amenities.  

Parking is valet only (though they're fast and efficient (of course add some extra time for Sunday morning checkout) and charge $42 a night (apparently you can get parking at the world trade center across the street for $10 a night!).  I can't say that I'll be returning to this particular Westin the next time I'm in LA but there was nothing awful about the hotel per se (the rooms were clean, the beds were comfortable, etc.) - this hotel was just not my style when I'm traveling for leisure.

10/12/09 | Link | Rating: 3.0
240. Suset V.
Worst experience ever. I came back from a wedding at 3 am. My wallet was lost and although I had already paid for my reservation was paid through priceline and had my confirmation. The manager Henry did not let me check in to the hotel. He was was rude and indifferent leaving to my situation. Leaving my girlfriend and I without a place to stay for the night.

04/03/12 | Link | Rating: 1.0
241. Max P.
Not too hard to find
But parking was kinda spendy at 35 bucks a day
the room was on the small side but I do not get clostrophobic so it was okay.
The room I was in had just been remodeled so it was pretty nice.

I wandered on down to the bar in the lobby and the fellow there wanted 13 bucks for a shot of cheap wiskey.
So I just got a beer.

The place seems to be very busy and had a night club that had a lot of traffic.

Not really my thing though.
Over all I would recomend it if it is close to what ever it is you are in town to see.

11/08/10 | Link | Rating: 3.0
242. R J.
Stayed here for 4 nights for a work related event.  I had never stayed at this hotel before, but had been inside years ago.

I had read a lot so I was prepared for the very small standard room, possibly the smallest I have stayed in in the states, and the parking fee so was not surprised by either.  But the room had a nice view. Rooms were clean, good water pressure in the shower. The hotel is a little tired and the bed comfort not typical Westin, but the rooms are extremely soundproof when it comes to hearing neighboring and above rooms; windows are not as soundproof, but over all soundproofing was much better than most.  

Food court does not have great choices, but room service has good options.  Also liked the daily complimentary bottle of water and refrigerator and coffee maker with liquid creamer.  A miss was the fact that the glasses are plastic and mugs are paper. This hotel is too nice not to have glass glasses and ceramic mugs.

Robes on request is a definite plus and understand that you could request a microwave too, but the room was really too small to accommodate that.  

The lobby is nice, easy to find your way around and the bar area is nice - big and comfortable. I also liked the 24 hour access to the gym.  

I think one of the hotel's biggest strengths is the staff.  The service by hotel staff is good and very responsive; they seem to genuinely care about the customer, a rarity these days.  Luis at the front desk was very efficient; Calvin at bell services is very attentive and delivers great service.  Our delivery of robes to our room requested when we checked in almost beat us to the room.  One bartender (don't know his name) made a great wine suggestion, Pinot Noir, and even let me taste it first.  Only wish I had his name.  The staff really makes the place and would be a key driver for a return stay.

26/04/12 | Link | Rating: 4.0
243. Tony S.
As I wait in line behind all the Japanese Toy convention delegates I let my mind wander as I take in the 80s-ness of the Westin Bonaventure.  I imagine immaculately uniformed and polished flight crews checking in with the dashing silver haired Captain leading the way.  David Hassellhoff comes swaggering in while the valet argues with KITT and a hoard of shoulder padded big haired women cackle merrily in the bar.  This kind of exposition is easy while in the Westin Bonaventure because this place obviously hasn't received a remodel since 1985.

Now that is not necessarily a bad thing and I'm sure the four towers topped off with a rotating lounge will become a design classic in years to come.  Because of it's tourist-unfriendly location a room can be had here for just over $100 if you are flexible on your dates and for that you can't beat it.  It is after all a four star hotel with aspirations of glamour.  There are plenty of shops within the somewhat odd mall within a hotel but they are mostly designed to relieve foreign business folk of their expense accounts to take trinkets back home.

I was fortunate to receive a suite upgrade but the 'suite' was really two rooms with adjoining doors.  Bed in one room, sofa and dining table in the other.  Inside the rooms is a similar story, you do get the excellent Westin Heavenly Bed but the TV is an old skool cathode ray and the in room pornography choices look like the original tapes from 1984.

In short if you are looking for a cheap full service hotel in LA then the Bonaventure could be the one for you.  I'd struggle to pay more than $150 a night for a room here as there are better hotels in the area.

13/09/09 | Link | Rating: 3.0
244. Bronwen K.
We've stayed at the Bonaventure twice while doing business in LA. We were very happy with the experience both times. The check in was easy and the girls at the counter had a sense of humor. The second time we stayed, we checked in very late but they were still chipper. We asked for a King room but when we got to our room it had 2 beds. Turns out there was a computer glitch but we were promptly moved to another room with the king per our request.

Every room in the hotel has a city view and they are all oddly shaped rooms. If you're expecting a massive suite you'll be disappointed, but the small modern rooms are well appointed and very clean. The reason we came back to the Bonaventure is because they have the absolute BEST beds. The bed was so comfortable it was like sleeping on a cloud. Bring your own pillows though, theirs offer no support. Even though there were many teens in the building one night for their prom, we couldn't hear any noise from the streets or other rooms. We found it very peaceful and relaxing. We were able to get a late check out with no fuss and at no extra charge. For an upscale LA hotel, the rates here are very good.

We were working late while we were in town so we ordered 1am room service for dinner one night. The food is very expensive but was delivered quickly by a very pleasant server. Everything tasted good although probably not really worth $18 for a quesadilla. There's an IHOP 3 blocks away if you're in need of late-night sustenance. The breakfast buffet is also pricey but excellent. Be prepared for the valet parking (their service is outstanding and we felt very safe leaving expensive art in the vehicle overnight). The cost to hotel guests for overnight parking with in-out privileges is $24 (ouch). For guests it's $34 but they can get validation at the lobby bar for 3 hours for $7. There is also a large parking structure across the street at Flower and 4th which is probably cheaper.

When we're in town again on business, the Bonaventure will be the first hotel we consider.

20/08/10 | Link | Rating: 5.0
245. Hank B.
They screwed up our reservation and refused to work with us to make it right whatsoever.

It's really a shame too, because I was looking forward to staying here. Oh well.

06/09/10 | Link | Rating: 1.0
246. Luke B.
I didn't get a chance to stay here but next time I'm in L.A. I will, this place is quite fly.

14/02/12 | Link | Rating: 4.0
247. Travis D.
The Bonaventure hotel has been a family favorite for us for years. Sadly the lounge at top has lost it's sophistication. Last night the power kept fading in and out (due to some circuiting problem), and there was unbelieablly loud thumper music coming from a private party.  And our tattooed waitress took a little over a half hour to take our order ! ! !   We cancenlled our order and went elsewhere.  We did find a place where the english speaking help was enthusiastic to have our business.

23/04/12 | Link | Rating: 2.0
248. Eric L.
I've definitely stayed in cleaner four-star hotels. I'll leave it at that.

12/03/12 | Link | Rating: 2.0
249. Dan F.
Cheap place with the hot rate discount. One major dislike is the size of the room. It's only enough for 2 people and the bed is kind of small. Beds were comfortable. The smell was fine. The bathroom is nice and clean. We stayed here because we were going to EDC for the weekend and this was the closest and cheapest hotel we could find. It's a really nice place on the outside, cool color coded elevators, lots of diverse restaurants, gym area, 8 elevators. The only thing I hated was that parking was expensive as hell.

The morning before EDC, massive amount of people came to stay and it got pretty crowded. Most of the floors smelled like weed. Somebody broke a gallon jar of wine near the elevator. Hot EDC girls all over the hotel. Hot EDC girls all over Figueroa St. Hot EDC Girls all over EDC. Great Trance & House DJs at EDC.

Oops, got carried away there. Definitely would stay here again for EDC weekend.

08/08/10 | Link | Rating: 4.0
250. Dan R.
Stayed here from Monday to Friday. I didn't get to check in until evening time by the time I got my rental car and made it through the traffic to the Westin. There was no one else checking in so it went very quickly.
Read reviews about the construction - I didn't see any going on and the lobby was very nice. The "pools" had no water - perhaps they never will again?
My room was on the 28th floor in the green tower. I reserved a king bed room. I had a pretty cool view - could even see the Hollywood sign off in the distance! It was definitely an upgraded room. Perhaps by this point, they are all upgraded. I thought it was a decent size. I mean, really, I'm pretty much just here to sleep and shower. But there was plenty of walking space, the bathroom was big and all in all it was a very nicely decorated room. And yes, the bed was amazing! Do close your blinds though if you don't want to be seen - the elevators look right into the rooms and you can see a lot of stuff going on!
The room had a safe, fridge, and coffee machine with Starbucks "pod" coffee. Condiments were included, including liquid creamer (sorry, I hate the non-dairy powder stuff!). WiFi was $12.95 for 24 hour access, and yes it was very slow!
Parking at the hotel is valet only, and it's $35 a day. All-in-all it isn't bad I suppose. They're friendly and every morning I went to pick up my car, it took no more than 5 minutes for them to get it. Some reviews mentioned the place across the street for $15 a day. Be careful, the $15 is for 5PM to 5AM - no ins and outs. Before I did the valet at the hotel, I tried the "cheap" way and parked across the street. Well I didn't realize it was only $15 until 5am. That next day I went to get my car at 10AM and the ticket machine wanted $52!! So if you plan on sleeping in past 5am, don't park across the street!
I do think I would stay here again if I get the chance to come back to LA.

18/08/11 | Link | Rating: 4.0
251. V. S.
Booked a suite here for our wedding night.  Was told by my maid of honor that there would be a surprise waiting for us...but nothing out of the ordinary was in our room.  Too bad they neglected to provide champagne and strawberries w/chocolate.  I ended up calling the next morning to let them know, and they offered to bring some up for us to take home.  Talk about anti-climactic.

There was only 1 robe, and pen marks inside the white comforter.  Good thing the bed was comfy.  Other than that, nothing that great to report.

Price was WAAAY more than it was worth.  $255 before tax for one night.  Shame on them.

03/10/10 | Link | Rating: 2.0
252. Yuki M.
So this is my "first" review after closing my old account. I'm starting with the chronicles of the past 2 months that I've been on vacation. Step by step, review by review, you will read about my travels around various California resorts from June through August of 2007.

I have a meeting in Los Angeles at 8am and I DON'T want to deal with the traffic, so I get a room at one of the most talked about hotels in Downtown, the Bonaventure.

Mixed reviews from friends and most reliable Yelpers. I book one night and wait for morning to take off and make my trip to LA as enjoyable as possible, arriving the day before my meeting so as to have some "me time."

I spent the day walking around the UCLA campus. Very impressive. Had a bite to eat at Stan's Donuts, then off to the Bonaventure.

The lobby was interesting to say the least. I can't say it was impressive, but the Vegas style roundabout bar was less than attractive, in my opinion. Unique though, for LA so I'll let it slide.

I stay at a lot of the Westin family's hotels, so I was supposed to be placed on a preferred guest floor. I was promised a view as well. They give me a key for a room on the 10th floor. WTF?

I'm too tired to complain. I go to my room. Uh.....what's up with the strange orientation and doors that are too big for the hallways? Whatever. I go into the bathroom. GAH!!!!!! Smells like mold and sweat. Disgusting! I call the front and they have me moved.

They move me up to the 22nd floor, or something like that. First thing I see when I get out of the elevator is a sign on the wall: "Preferred Guest Floor." Funny how I didn't see that when I got my first room.

The room is still strangely designed, but it doesn't stink. Oh well. I'm too tired to bitch anymore so I settle in.

Bed is nice and soft. Sheets and blankets are very comfortable, though the mattress is a bit too soft for my liking. All the same, I enjoyed lounging. The "panoramic" view was also very nice.

Had dinner at Jyokamacho or whatever it's called. Bad, Bad, BAD food. Overpriced and horribly hot. Sure it's teppan but geez! I was sweating bullets. Sorta feel sorry for the chef.

Dismayed and dissatisfied, I go back to my room.

Next morning, I go to my meeting and then return. I walk around the hotel, looking at the various little shops and restaurants they have strewn throughout the lobby. Saw the pool, saw the strange bakery, ate at the Chinese joint, was left wanting yet again.

Checking out was simple. I was glad to get out and most likely will not return.

It's an old hotel with a lot of history. A lot of potential in the building, but some SERIOUS work needs to be done to make it even remotely worth the price. Of course, most hotels in downtown are old, so I can't really complain all that much.

Everything in context, right?

A 2 day trip to LA for business calls for another trip to recover from the angst and entity that is the delapidated Downtown Los Angeles. I get home and after a good night's rest, I make a decision that quickly avalanches into a two month stint of living out of my suitcase.


15/08/07 | Link | Rating: 2.0
253. Cindy C.
Stayed here on a recent visit to LA with some friends.

Everyone working here is extremely friendly, from the front desk to the valet. I had some issues with parking ($35 a night w/ in-out btw) which they quickly fixed for me when I checked out.

We had a room with two beds. Everything was very clean, except that there was only one robe that was pretty worn. The room is rather small, but that wasn't too big a deal since we were gone all day and just slept there.

Location is excellent and walking distance to plenty of bars and restaurants downtown.

05/10/10 | Link | Rating: 4.0
254. Trina A.
Work sent us down for a conference and this was where it was at.

I have to say the pictures of this place online are pretty deceiving - it looks nothing like them! The place looks rather old, but it served its purpose. The room we stayed in was decent, and sadly this place does not have free wifi. It's in a good central location though; its surrounded by many restaurants, shops, and farmers markets are just around the block two days a week.

All in all, this place is ok, but wouldn't be my first choice if I were forkin over the moolah.

26/11/09 | Link | Rating: 3.0
255. Phoebe T.
This is one of my favorite hotels. It's consistent (so most rooms are pretty much the same), it's clean, and the food in this place is the best hotel food I've ever had (Probably due to the fact that this place is so huge!). They have a great korean food place as well as a subway and a good sit down place called angry chef. I would stay away from any chinese though - got major tummy aches eating there. If you're Gold or Platinum you sometimes get upgraded to nice suites too. The view from the elevators is spectacular.

09/08/10 | Link | Rating: 5.0
256. Diana J.
I got my room from hotwire and ended up paying half the price and this hotel is amazing. The front desk does their best to give you what you request. They gave me and my friend an amazing view of downtown its also in the same building as several shops and dining.  I was impressed that a dance competition was going on and I did not feel overwhelmed. Even for full price I would def. Come here again because of hheviews and service.

The only downside was the hole in the robe that I received and I wish we had a bigger tv as well as paperview but it was an upside that they had several cable channels.

27/05/12 | Link | Rating: 4.0
257. Carlos M.
Very clean, great service, located within walking distance to Staples Center.

28/02/12 | Link | Rating: 5.0
258. Uyen C.
Stayed here for New Years Eve, and for the Rose Bowl.  This hotel was packed with Wisconsin fans.  But I digress...

Check-in was very pleasant: friendly and fast!  Just like how I like it.  
We went to our room, and it was fine, it's kind of small for Westin standard, and we also got a Handicapped room, so no bathtub.  The bathroom floor was tiled, and it was sufficient.  There's nothing to rave about at this Westin.  But I have no complaint about it either.

Valet ONLY, $35/daily.  

I'm sure there are other memorable places to stay in LA.  Won't stay here again next time.

03/03/11 | Link | Rating: 3.0
259. Sooshi K.
i liked how the hotel had a nice fitness center and the outdoor pool that has a great view. also got to enjoy the 360 view of downtown LA while sipping on some wine at the revolving bar on the top floor. location isnt bad
disliked: expensive parking fee (the valet ppl are nice though, so i def wanted to tip them- which means more money on top of the parking fee)
---the room key doesnt work sometimes
---the lady at the convenient store must be having the worst day, EVERYDAY
my brother was buying snacks in order to get some change and she had the worst attitude i've ever seen, and before he can even ask to break the change, she cut him off and said " NO."  geez. someone needs a chillpill

25/03/12 | Link | Rating: 3.0
260. Tania N.
Great rates, great location and it's spacey.

They pretty much have everything you need. They even have a club and spa, which I took advantage of. If you do as well, Manny (deep tissue massage)... He is the best. Room service was pretty quick and I love the lounge (Suede) they have downstairs. Beds were comfy, bathtub a little small, but overall, good times.

Beware... Parking is $35 per night for registered guests.

24/05/10 | Link | Rating: 4.0
261. Stacie D.
HORRIBLE hotel. In the midst of their rennovation, terrible customer service. We would call down to the front desk and it would just ring and ring. We also were told to call down to the valet for our car (only way to park) and no one would answer that phone either, so we had to always wait an extra 20 minutes for our car.

Never stay here. Even after the remodel, it needs SERIOUS work!

02/05/11 | Link | Rating: 1.0
262. Natali U.
So far my favorite hotel downtown I have ever stayed at. The rooms are so comfortable and the hotel is SO nice! Love the tower set up and the elevators that shoot up straight over downtown! Excellent panoramic views. The rooftop pool tops off the scene. Doesn't get much better than that. Restaurants and bar galore!

27/08/11 | Link | Rating: 4.0
263. Morgan T.
I stayed at the Bonaventure in October and was really pleased with my stay: bathrobe, complimentary bottled water, mini-fridge, pleasant decor, great bed.


I stayed again this week and got a room that was in disrepair: broken curtain, broken TV, no robe, no complimentary water.  Admittedly, I asked for "the best deal" on a room when I made the reservation, but by "best deal" I didn't mean that I wanted the shittiest room in the place.

Still, I really appreciate the customer service here.  Guest service folks are great.  Tip them well.

17/12/09 | Link | Rating: 2.0
264. Jill W.
The Hubs and I trekked down to LA for Thanksgiving 2009.  Neither one of us had been to Southern Cal so I booked this hotel based on a recommendation.  I now pass on my recommendation to all of you.  

This hotel was amazing!  The view from the 28th floor was spectacular and the staff were extraordinarily friendly and helpful.  We had such a great time.  When we arrived (on Thanksgiving day) we were STARVED.  Luckily, we were just in time for a Thanksgiving dinner served at one of the restaurants on the first floor.  The food was excellent.  I wasn't feeling well that night so we just kept the evening low-key with a jaunt down to the welcoming hotel bar and watched multiple football games.  P.S. They serve Starbucks at the bar for those of you with sore throats...

On the second night we took the elevator up to the top floor and ate at LA Prime.  I had the filet and the Hubs had the New York strip.  The food was exceptional.  After that, we ventured down to the rotating cocktail lounge.  Such a fun night!

The bedroom was very comfortable and the view was something to write home about.  When I return to LA, I have no question of where I will stay.

22/02/10 | Link | Rating: 5.0
265. Britta A.
I would actually give this place a 4 1/2. Like many others have already stated, parking is a scam. $42 bucks a night. you get in and out privileges at that price... but it feels a little wrong to say they are "privileges".  

The staff was very helpful, and available whenever we needed them. Keep in mind though, you'll be tipping out the wazoo.

The panoramic view was also spectacular. I usually don't stay in "luxury" hotels, but found a room for very cheap on Orbitz.com .  I think it may be because the room wasn't quite up to par. There was a iron burn mark on the carpet, and the king bed was sloped on one side.

Aside from that, I quite liked the joint. Everything you could possibly need was there whether it be toiletries, food, or a quiet bar. There was also a mirror behind the bed, which I'm sure was was put there to create the illusion of a larger room... but you can have fun with it. The best part though, was the double shower head. It was quite a treat to be able to warm the whole body and not just a spot.

14/07/08 | Link | Rating: 4.0
266. Michael S.
Stayed here while in LA for business.  The rooms were nice enough, the food from room service was good enough, and the location was perfect for work.  My big complaint was, much like Joanna T., I had all sorts of issues using my keycard to enter my room!  It wasn't just my room either.  After 9 pm, to enter the hotel at certain doors you have to insert your keycard and it wasn't working properly over there either.  Also, no free wi-fi, which is kind of ridiculous when you get free wi-fi at the Holiday Inn and these rooms are at least twice as much.  I'd stay here again, but only because the location was good for my business needs.

12/03/12 | Link | Rating: 3.0
267. Stacey E.
The hotel itself is fine. Similar to any Westin in a big city. Ridiculously tall, elevators that face the outdoors and lots of exposed concrete.

My room was very clean and the decor was dull but thoughtful. I enjoyed my stay very much and was impressed by the breakfast buffet. Egg whites? New potato hash? Apple wood smoked bacon? Chicken sausage? Scones? YES. As well as all other usual fair. The orange juice is freshly squeezed and the staff is attentive. Eat breakfast by the fountains at the "lake view cafe" and wake up to a fabulous spread. Nothing bad about that.

Another bonus? Late check out was granted in a total of three seconds after I asked the question. 2pm. Nicely played Westin Bonaventure. Nicely played...

My only complaints are as follows:

-The people walking around the lobby in the evening don't necessarily look like people I'd be enthused to meet in a dark alley. The "Suede Bar" downstairs seems to be the culprit for most of this. You can hear the obnoxiously loud music thumping throughout the lobby.

-The room service menu lacks any imagination. Can we get a cheese plate(jams, nuts, breads, crackers, fruit) on this, at least? Let's get a little creative here. Please.

- Housekeeping is overly enthusiastic when it comes to entering your room in the morning. Chill out. I promise to let you make my bed. Pinky swear.

-I'd like to see the "green movement" these guys have started to incorporate, move onto the key cards. Many hotels require you put your key card in a slot by the door, in order to work any lights. This keeps folks from leaving all the lights on while gone. Not to mention, its a great way to keep from misplacing your key card.

Overall, great breakfast, clean room and professional staff.

18/07/10 | Link | Rating: 3.0
268. Sarah H.
The staff was very helpful and cheerful everywhere I went.  The first floor lobby is surrounded by tons of fountains and the water sound gets so loud I can't tell whether I'm in a bath house or in a fish tank.

Nonetheless the location is absolutely great and there are quite a few hangout bars and lounges within walking distance.  I loved the white tea shampoo/conditioner and body lotion that's included with the room.  The bed was comfortable and the sheets were clean.

Four stars because the rooms are kind of small and the building just feels old.. You can tell the carpet has not been upgraded in a very long time.  I was put in a renovated room, but still, the shower head that was included in my bathroom was not the one that's pictured in the marketing brochures (the two-headed ones).

I would definitely recommend hanging out in the revolving lounge at the very top of the floor.  You can chill with a glass of wine and unwind for the night while looking at the whole of LA.  They even have kids nonalcoholic drinks.

Watch out when you first step into the room.  The temperature in my room was set at 62 degrees.  brrrrrrrrr~~

01/11/10 | Link | Rating: 4.0
269. Robert V.
Hotel is worn out and noisy. Definitely needs a major refresh. I'd put at the bottom of the list for major big name hotels. This one is not good for the Westin brand!

15/03/12 | Link | Rating: 2.0
270. Ruby M.
I came here with my friend yesterday when he wanted to apply for a job here.

The ambiance in this hotel was blah.  They need to update the furniture and put more lighting.  It was too dark and it made me just want to get the hell out of there.  It had fountains and a nice staff but it just didn't feel too homey.

I didn't see the rooms since we weren't there to stay in one but when I walk into a hotel the first impression is always important to me.  Of course this hotel is huge and has 4 towers but it's not something that made me go WOW for.  I wouldn't even want to work there.  It looks a little depressing.

08/12/10 | Link | Rating: 2.0
271. Josh S.
There is a chant in sports the goes, "OVERRATED, OVERRATED, OVERRATED!!!!!!!!!!!!!!!!"  That about sums up the St. Bony.  Looks nice on the outside, but its a shell of a hotel on the inside.  

First off, F U for charging $35 to park.  That is just wrong and I know many places in that area do it, but its just horsebleep.  There isn't a lack of room or places to park that justifies this cost, just that they control the spots and they can do it.  Especially on weekends.  I can understand charging working people since most of them expense it or get comp'd but charging regular people to stay in the hotel $35 is BS.  

So anyway, we get there and need to check in and drop our stuff to get back for the Wicked lottery.  So the idiot at the front desk tells us we're in a handicapped accessible room.....yada yada yada, just give us the damn keys.  We get them, find the right elevator (which other yelpers seemed confused by and I'm not sure why - they are all marked) and head up, only to stick our key in the door and get denied.  Precious time is running out so we head back down, go to the same guy, who was so not helpful the first time and he "coded" the card again, DID NOT SAY SORRY or my bad and sent us on our way.  Jerk!  Customer service doesn't exist anymore.

We make the lottery, win, have dinner, see Wicked, etc. come back, circle the block a few times looking for parking, find none and pay the 35.  Our room was close to the elevator so we constantly heard DING, DING as in the elevator is here.  Great.  Plus the people upstairs had some very loud sex at 9am, waking us up.  Good for them but we could have done without their soundtrack.  

Priceline or not, I wouldn't stay here again.  Add this place to the Hotel Del as "posh," famous hotels that suck giant ballsssssssss.  I'd take an embassy suites any day instead.

12/11/07 | Link | Rating: 2.0
272. CJ J.
Westin Bonaventure. Everyone knows about it and it is nice. So WHY am I only giving it 2 stars?

Don't get me wrong. I do like the hotel and all. The service is great and the decor is lovely. HOWEVER...... The elevators!!!!!!!!!!!!!!!!!!!!! WTF! 32nd floor and we get STUCK IN IT! Ok ok. It was funny for my friends but for some (me) who have a fear of elevators that go super high AND you can see outside, it wasn't so funny. Ok I was freaking out! It took them forever to come up and help. Why did it take forever? Probably because they don't take their own elevators I'm guessing. We had 11 people in the elevator, the sign says 22 max, and the manager who came up when the elevator opened CHUCKLED and said "no more than 10 people should be in there at a time." He also said it happens all the time???????

No wonder when we finally got out and got  us into 2 different elevators none of the hotel employees got in with us.


30/12/09 | Link | Rating: 2.0
273. Scott M.
This is my second disappointing Westin stay in as many attempts.

I travel back to L.A. frequently on business and normally stay at Hilton Checkers, the Biltmore or the Omni, but I have been trying to pump up my Starwood points so I thought I'd give the Bonaventure a try.

The hotel has a number of problems. Number one might be it's size. Other than Las Vegas I try not to stay in places with more 400-500 rooms, 1,300+ is just too big.

It was very warm in LA this weekend so I went to the pool to cool off. The pads on the lounge chairs are so filthy I hardly wanted to lay on one. I did what most people there were doing, covered them in towels. They do offer poolside cocktails and snacks, but only if you place a call from the house phone by the pool entrance.

The rooms are decent sized, but there were no amenities (soap, mouthwash, toiletries, etc) on the bathroom counter. I found that surprising. I had to reach into the bath tub to get soap. There were also no hand towels on the counter. I had to reach into the shower to get a hand towel. That seemed weird too.

Also bizarre is that with the elevators on the outside of the building and with the odd shape of the hotel, one of the elevators went past my rooms windows, thank God for everyone that I discovered this when I was fully dressed.

This is supposed to be a business hotel and they want to charge me $13 a day for Internet access? I get free Wi Fi at almost any place I stay these days on business. And then they charged me $42 to valet my car? I called down to have the car brought up 20 minutes before going down. When I got to valet they had no idea what I was talking about, no one was getting my car and then they had a hard time finding it. I had to wait ten more minutes. I paid $42 for service like that?

Another odditiy here are that the elevators don't stop at every level. If you drive in to the valet entrance on Figueroa, you have to take an escalator down to the lobby, the tower elevators don't stop on levels 2, 4 or 6. So when you come down from your guest room to get your car you have to get off at level 1 or 3 and then stake stairs or escalator to get your car.

The plus side of the Bonaventure is the mini mall on levels 2-6 and the bridges to other parts of downtown. When I worked in downtown L.A. I ate at the food court on 4 often and it has some good places. Mandarin West and L.A. Prime are also pretty good upscale restaurants.

The Galleria and Starwood points won't be enough to get me back anytime soon though. I will go back to Checkers or the Biltmore for my next trips.

20/07/10 | Link | Rating: 2.0
274. Marian B.
I've stayed in many Westin hotels and this one is average. It is a popular hotel and gets a lot of good press. However, I've seen better. It's a very large hotel and the service is great but the rooms look very old. The elevators are slow and kinda of rickety. Nothing about it really wowed me. The room seemed very cramped and small. The look was very drab and boring.  

Yes the hotel itself looks great from the outside but that's about it. I give it a good solid 3 stars.

07/01/10 | Link | Rating: 3.0
275. B.Applebum ..
Really, the rooms arent as small as everyone makes it sound like. Bathroom isnt as cramped as described. Yes, its a tad smaller than most.. but stop whining people!! I'm just so-so with this hotel. the room was clean, GREAT FRIKKIN VIEW from the 29th floor.. but the construction going on in the lobby is a deng boo-boo.  Makes the place look super cheap. I definitely need to re-visit when the construction's done, & update this review. One thing that pissed me off though, the ONLY deng place to eat at, the Brewery on the 4th floor.. at around 10pm, was rented out by a party.. BOO!!!!!! I guess im spoiled, being from Las Vegas. Food places ..24 hours. hehe.
LONG VALET LINE on Saturday night. Just wanted to lay in bed & relax, but the hotel was packed due to a convention... Oh well. til Next time Westin..

15/02/11 | Link | Rating: 3.0
276. Shirley H.
Came here to pre-party at a friend's suite on NYE.

Entering from the street on the fifth floor, the inside of the hotel felt so contrarily stuffy! The place was definitely very poorly insulated. The decor was old and cold, and there was concrete everywhere. I had to repeatedly remind myself that I was in a once-glamorous hotel...not in city hall. I didn't like that some of the restaurants looked like they'd been closed for a long time and the fountains in the lobby were dried out and ugly. It was like walking into an old mall that went bankrupt.

Apparently, however, the circular bar area in the lobby was very popular and the crowd was very festive.

The one-bedroom suite was surprisingly small and semi-outdated. The bathroom was small and the towels were not soft. The city view, however, proved to be decent.

Nonetheless, it was within cab and walking distance to a lot of restaurants and nightlife. Which was convenient.

At the end of the night (or morning? ) some friends ordered pizza via room service as their first meal of the year. And I quote: "It was the best pizza I have ever had! I wish there were more slices!"

Definitely not the best hotel to stay in in LA....but I might be back for that pizza.

05/01/11 | Link | Rating: 2.0
277. Stephanie H.
This hotel is clean and the staff is out of their way helpful. We were traveling with our 2 year old and they brought extra complimentary water and cleaned our room around nap time. Great dining options right at the hotel (esp during the week when the food court is open). Walking distance to the Great Hope Park and library. The rotating lounge was very fun.

25/04/13 | Link | Rating: 4.0
278. Alicia H.
Older hotel but has great history. The location is only 1.3 miles from the convention center (straight shot) so it really was not a bad walk. Would probably stay here again.

25/10/10 | Link | Rating: 3.0
279. Edward C.
What makes this place nice, is the interior of the hotel is pretty much its own little shopping mall,

very tall shopping mall.
i mean there is not many stores but you can just close your eyes and feel tranquil under the fountains all around.

and if that is not enough,
take the red elevator,
not the green or blue
but red

to the 35th floor where you will find a lounge/bar,
and make sure you are seated byt the window,
where you are now smacked with the scenery that is los angeles.
you get to see the walt disney concert hall,
dodger stadium
the us bank building,
the standard,
the 110 freeway (go at night)
the hollywood mountains (go at day)

and you will saee it all because this bar rotates giving you a 360 degree view of everything,
greanted it moves slowly,
but it is very tranquil
enjoy it with a pretty expensive drink
its like 6 bucks

but try it once

11/04/10 | Link | Rating: 4.0
280. Jen S.
this westin is HUGE. 4 towers. so make sure you go to the right tower or you might end up at the wrong room. having said that, because the hotel is SO big, their service is a bit lacking. the check-in desk people are super helpful and nice and accommodates all requests. though i did ask for my bill to be emailed to me and they forgot.

rooms - im a platnium member now so i got a room upgrade to a suite. omg so big and beautiful. two rooms with two lcd tvs. with a bar and sink and working empty fridge. one room with my king bed. another room with a work desk and sofa. two closets. and huge bathroom. perfect if you have guests over or have more than one person living.
however it was a bit TOO big for my lonely self staying for business. so the second week i was there i switched to a king room.

parking - expensive b/c its downtown. $35/night for valet parking. HERE IS THE PART THAT GETS ME ANGRY. when i call 'service express' (b/c supposedly there's no direct line to parking), no one picks up and it takes the 2nd or 3rd call in order to get someone to pick up in the morning. i am usually running late in the morning, so i dont need this process to make me even later! on the last day, i called to have my car be ready for me at the lot and the person never even called it down to valet. so they had to get the car for me right then and there. plus you have to take two escalators to get to the lobby. annoying.
also, the address of the hotel if you're following your gps actually sends you to the back of the hotel and you have to loop back around on flower and 4th i think in order to get to the front -.- annoying

gym - your typical normal gym. it has its treadmill and weights. not the most extensive one ive seen but its good enough. they have a 'track' but its more like cement painted to look like a track.

elevators - probably the highlight of this hotel b/c when you go up you can see the view of the city, which is beautiful and relaxing (if you're not scared of heights!!) they're fast too

everything about this hotel is fine to me. they have plenty of restaurants IN the hotel and as it boosts a few floors with local restaurants and services. the hotel is a bit dated but my rooms were fine and did not seem so.

01/11/10 | Link | Rating: 3.0
281. Thomas O.

So I do not know why this place is only a 3? My wife and i stayed here and it was really cool. The x-games where down the street and after that we saw a really cool off broad way play down the street.

The room was really cool just remolded and clean with a great view. When checking out the parking was $35 and the guy at the front desk knew it thought it was expensive so he comped me and my wife a breakfast that cost $18 each. This was just icing on the cake. Please stay here and love it!

Why you are there use Gold Star and see a local small time play...you can walk to most of them in the area!

PS the breakfast was the bomb!

Even if i paid for the breakfast it would of been good......Smoked salmon to die for!

02/08/11 | Link | Rating: 4.0
282. Frank M.
I enjoyed a pleasant stay at the Westin Bonaventure.  My typical routine when I first enter a room is to inspect each layer of sheeting, the pillow cases, the bed covers, under the bed, the corners of walls, the flat surface areas, the TV remote, under the toilet seat, any handles in the restroom, and the shower or tub areas.  I look like a hamster on a caffeine high when I first enter a hotel room.  Yes, I have left hotel rooms and lodged complaints when any major cleanliness issue was apparent.

Although this room was not a suite its space was efficient for our needs.  the employees there are excellent from the parking attendants to the room service and everyone in between.  At the time of my stay there was an awesome room & parking package that saved me with more money to spend on other parking.  I will definitely stay here the next time I am in L.A.  Perhaps a suite next time so I can sit back and admire all the space I'm not using.

18/09/10 | Link | Rating: 4.0
283. jackie s.
I was really looking forward to my stay at the Westin, I had heard great things and feel like it has a great reputation. It was a really strange experience When you go into the bathrooms you can hear into other rooms a bit...we could TOTALLY hear someone singing.... So if we could hear into other rooms we could also smell...yeah. The noise was a bit out of hand, I think there was a party below us or something, it was loud. When called to the front desk after 10:30pm because the party hadn't died down yet, they said there was nothing they could do about it. Also the "heavenly bed" wasn't such a heavenly experience for me, but i can be a light sleeper. I also found the layout of this hotel extremely confusing. Over all, no I wouldn't go back to this hotel it was the one a hotel should not be, uncomfortable.

30/05/12 | Link | Rating: 2.0
284. Ray C.
wow! I did my research online (Google and such) and people were giving fair reviews such as 4 stars, etc.

I mean, it was just for one night... but SHOULD'A TRUSTED YELP.

What-a-poo-hole. The rooms were okay (I would rate it at a 2-star), but holy moly... can they PLEASE upgrade this early '90s hotel? I mean, I understand nostalgia, but COME ON!

and it's SOOO PRICEY for what it is!

Honestly, I would have rather stayed at a lot of the best westerns...

I would have to say though, that the front desk peeps were very friendly. I would inch it up a half star if possible.

12/10/10 | Link | Rating: 1.0
285. Stephen W.
We stayed 3 nights. The first couple of nights I was leaning toward 3 stars. I was impressed with the exterior view, especially at night. The lobby is gorgeous with lots of water features. But by the third night the place had grown on me. The rooms are kind of small, but adequate. The 4th floor has an in-house brewery and some cheap food alternatives for those on a budget and don't want pricey LA restaurants (that was not us). The cleaning service is spotty--some days we got fresh soap and new shampoo, other days I had to track down the maid. But overall, I would stay here again if I wanted a centrally located hotel that is clean and safe. BTW, we were on the 29th floor and the views were spectacular.

22/11/10 | Link | Rating: 4.0
286. Mae M.
We stayed at this hotel around Christmas time.  The lobby and its surrounding areas were beautiful and really set the mood for the season.  They had a gingerbread town display, that smelled so delicious.  They had huge Christmas trees with sparkly lights and a stage area where Santa could sit down and talk to little kids.

We stayed in a suite while we were there.  It wasn't as grand as I thought it was going to be, but it was nice.  There was a little mini bar in one area, a sitting room, equipped with it's own bathroom, couch, coffee table, television, and writing desk.  What was nice about the room was the ceiling to floor windows that they had in the room.  You could really get a great view of the city.  It was breath-taking at night.

The bedroom was separated by sliding doors.  It had its own bathroom and closet, and it had it's own tv and ceiling to floor window - so you can get the same breath-taking view that you get from the sitting room.

The view was the nicest thing in there.  I thought the room was a little outdated, but it was worth the price that we paid for it.  Room service is great.  We actually brought our little one with us and she loves to order room service.  It was really late at night (like around 11:30pm), and they still had a good variety of items to order.

I would definitely stay there again if I had the chance.  One recommendation I would make is for them to update the rooms.  It would be nice if they were a little more with the times.

19/05/10 | Link | Rating: 3.0
287. Amanda S.
I'm so mad the only parking for the hotel is valet and it is $38. For one night I paid $114 for valet parking because 2 friends stayed with me. I did know the price until I checked out in the morning!!!! Ridiculous

18/05/12 | Link | Rating: 3.0
288. Jenny H.
Very nice hotel even though the car entrance is in a weird area.  Rooms are in radial formation which feels like a fish bowl but very comfortable beds.  You can see in other people's rooms if curtains are open or when lights are on at night.  Love the lobby area & views.

29/06/13 | Link | Rating: 4.0
289. Carl S.
I have just completed two week-long stays in downtown LA at the Westin Bonaventure. I needed to be downtown for business, and the Westin Bonaventure ended up being a great choice.

The Bonaventure is an iconic hotel, featured in many movies, built in the 70's (I think) with five separate cylinders connected with elevator corridors and a central atrium. That architecture could be considered dated, but it is also fairly cool and I think the renovations that have been done keep the space interesting and attractive. And riding the elevators is pretty cool. (When there is heavy use of the hotel's convention facilities the Blue and Green elevators are faster than the Red and Yellow ones)

I found the staff universally friendly and service-oriented, especially considering it's a pretty big convention-oriented hotel. Employees were always friendly and offering to help - it's clear that management has created a good culture that values good service.

As an SPG Platinum we got an upgrade to the Tower King suite, which is really a great room type (and can also be reserved at a higher rate than a regular room). It's got a separate bedroom with sliding door and a living room with sleeper sofa and desk and mini fridge and bathroom. That can work for a family with kids on the sleeper sofa, or a couple where one gets up to work or have meetings while the other may still sleep or lounge in the bedroom.

The Heavenly Bed was great and the room featured updated furniture and decoration. It felt like a current room in a historic, iconic hotel

SPG Gold and Platinium members can select a continental breakfast buffet in the main restaurant. What's included is the cold food from the buffet - roughly what you'd normally find in a lounge. There is an upgrade to a full hot breakfast for $7.50. The hot breakfast is an expansive spread which includes made-to-order omelettes as well as the normal eggs and bacon and sausage and eggs benedict and some Japanese selections.

Parking is pricey at around $40, but there is free street parking between 8pm and 8am across the street on Flower  Street and some other nearby streets if you can be out by 8am or feed the meter.

In addition to the hotel restaurants, there are many independent restaurants on the 4th floor, including ethnic restaurants and a brewpub. There also many other choices within a block or two, including Border Grill, Johnny Rockets, Chaya, and many more.

In general LA's downtown is walkable, and many destinations are within a 15-minute walk, and there are also several DASH routes that circulate through downtown. So if you have business downtown you can stay here carlessly. It's only about $16 to take SuperShuttle from the airport, so if you are doing business downtown it is possible to be carless, especailly given restaurant choices in the building and nearby. The ride to the airport is pretty efficient via the 110 and 105 freeways. (The hotel is also close to the Metro Red Line, Blue Line and new Expo Line, and another option to LAX is via Blue Line and Green Line).

On the whole I was pleasantly surprised by what a great experience we had at the Bonaventure - from the updated rooms and friendly service to the food options nearby and ease of getting around downtown.

05/08/12 | Link | Rating: 5.0
290. Genevieve B.
My sis and I stayed her for a convention, so we got the convention rate. We also got parking at a discounted convention rate which was awesome! I had an excellent stay here. Checking in was very slow, but that was the only problem we had service wise. The room was very nice and clean, the bed was the most comfortable bed I've EVER slept in, seriously. I loved True Lies so when I found out the glass elevators here were the ones in the movie, I got really excited (yeah I'm a geek). I don't remember exactly what the web site says, but this hotel is NOT close to the convention center. Over twelve blocks away is not what I consider close, so be prepared for that. Also not a lot of late hour restaurants open in the area, though there is a 24 hour IHOP a few blocks away. The pool is nice, though it's suprisingly small for such a huge hotel, and no hot tub or sauna. I was also very happy that there was a fridge in the room, it also has free internet, though we weren't able to use it because we hadn't brought a lap top or anything. If you want to use the computers available near registration, expect to pay over $8 for 15 minutes.

Would DEFINETELY stay here again.

14/07/12 | Link | Rating: 4.0
291. le n.
This is a great looking hotel.  We received a friendly  floor upgrade because it was my birthday (25th floor).  The room was super fancy and quiet, considering it was the corner room next to the elevators.  We needed milk and it cost us $10, ouch.  We parked at a garage on Flower and 5th for $10, but since we stayed overnight on a Saturday, we could have parked on the streets for free.  It was easy in and easy out. It was a great deal through Hotwire, I'd stay again.

Hotel Decor:4
Room Comfort:5
Room Cleanliness:5

16/07/12 | Link | Rating: 4.0
292. Mika D.
I took advantage of their hotel rate special at $99 a night for a wedding reception held at the Westin Bonaventure Hotel last month. We stayed in a king bed suite with a gorgeous view for two nights during Memorial Day weekend. The amenities are splendid, we stayed on the 25th floor. The elevator ride was fun and the remodeling of the rooms are stylish and modern!

Parking charges are ridiculous high but it was a good thing we flew.
One less star for the swimming pool being such a long trek to get to.

14/06/10 | Link | Rating: 4.0
293. Christa A.
3.5 stars.  I am a sucker for nostalgic city landmarks and well designed architecture in popular culture and this hotel defines DT Los Angeles.  

I first fell in love with the Bonaventure when my mom was a delegate at a local convention and conference for her union and we went up there to visit her to ride the famous glass elevators and enjoy the view.  Then years later I had the opportunity to assist on planning a huge catalog launch for my old company and that was a success.  The staff was wonderful and our top floor event staff suite was out of this world!!! Then finally I booked a room as a surprise b-day getaway for the Mr. and we were both comfortable and impressed.  The Westin name does bring some nice amenities to the stay and we have easily become fans of choosing Westins over any other hotel.

The Bonaventure, our kind of place, an easy walk to lots of great places that are on our list to check out, LA Live and great bars with awesome reviews.  Play it smart and just park in a private city parking garage, paying $10 the next day is so much better than paying $35 hotel valet.

Try to get a room as close to the top as you can because the view is spectacular.  I love sunrises and sunsets over a the hustle and bustle of DTLA.

I love L.A. ! I LOVE IT.

18/02/10 | Link | Rating: 4.0
294. John D.
Run as fast as you can to the OMNI...The Westin is a dated hotel with poor service. The one saving grace they used to have was a breakfast buffet that was included in the corporate rates. They have stepped down and give you 1 free banana, a cup of coffee and juice. There are so many better options in downtown LA. You may think the price makes it worth it but you will be disappointed. The lobby is expansive, confusing and depressing. Parking rate is obscene and the rooms...at least the three I was in...had a must odor to them.

26/04/12 | Link | Rating: 2.0
295. Sharla M.
From the valet to the security in the lobby, everyone working at the Bonaventure was genuinely nice. I was impressed and felt welcome from the moment I walked in. My husband and I used priceline to book this room, so we didn't pay the $170 it would have normally cost. I'm really glad for that. Although the amenities were neat (they do have an indoor jogging trail that has machines for circuit work), we were only there for the one night and didn't use anything but the Brewery located on the fourth floor and the room itself.

The view was amazing. We had a room on the 23rd floor. There was an entire wall dedicated to offering a gorgeous view of the Griffith Observatory and Hollywood sign. The building is round, so the rooms ended up being pie shaped. I didn't mind the shape as much as I minded the smell. There was a damp, mildewy scent in the room, as if water had recently flooded and they just cleaned it out. It didn't occur to us to ask for a different room. We did not and probably should have. Maybe I would have given them a higher score.

Because the rooms are pie-shaped, the bed is canted at an angle. This wouldn't have be a problem, but they had the bed facing in one direction and the rest of the furniture along the opposite wall with the TV on the side of the furniture that made it difficult to see from one side of the bed. Not a big deal, but still enough for both my husband and I to notice.

The toilet had a shelf running directly behind it at upper-back level. Every time I sat down on the toilet and leaned back, I would hit this shelf. You think I would have learned my lesson the first time, I know. I blame it on the beer. That's my story, I'm sticking with it.

The location is awesome - close to everything down town. The elevator ride is pretty amazing and again, the people working there were phenomenally nice.

16/09/10 | Link | Rating: 3.0
296. Julie C.
i dont get all the negative so-par reviews,  my friend and I had a great time here.

Heavenly Bed and Shower! The beds were soo comfty and i loved the extra pillows on the bed.  The comforter is much comfty and I noticed you can buy the whole bed ensemble for a mere 3 grand, yeh chump change.
The double shower heads are awesome.! I must admit the shampoo they give you makes you hair greasy, so bring your own.

The glass elevator- kind of scary at first. You notice how fast you are actually going. but its cool goin from 1-35 and the view of downtown. awesome!

LA Prime- so amazing!  tho my only gripe was we had to wait for our table to be set up even though peeking in, the place didnt look full!  so we headed to the vodka bar and got a little tipsy ......

Location is convenient to all the cool bars, the Standard, Library Bar, Seven Grand, and even the public library!

Service- The staff was really nice and accomodated to our needs upon request.

The fact that we had to request a hair dryer even though it said there was going to be one in the room. I know this is petty but come on!

Revolving Bar- This is cool but overpriced drinks for probably a plastic souvenir glass..no way!!!

TV-  i think the Westin could afford to put a nicer TV in the rooms. I mean this is similiar to the one I have at home!

No Fans in the bathroom- when taking a shower, I highly reccomend leaving the door open or cracked. you get extremely hot and its crazy!  The hot water is hot and it makes it hard to breathe.

overall, my friend and I had a pretty swell time here.

Tip:  to avoid the 42$ parking at the hotel, if you are staying here on the weekend, theres a public parking garage right up the street across from the Marriot and its $10! score~

04/02/09 | Link | Rating: 4.0
297. Sarah K.
When it comes to the Westin or any Starwood hotel for that matter, I'm always pleased with my stay. However, the stay here was a disaster. Yes, we were put on the top floor with a beautiful view of Downtown LA, but that's about it.

FIRST STORY: Upon check-in, I inquire about a couple of boxes that were sent to the hotel prior to my arrival for an important conference I had to attend. They somehow misplaced the boxes. They apologize for the mishap, and tell me that they'll keep looking.

After making me panic for hours, they decide to give the room a call saying that the boxes are available for pick up downstairs. What?! Apparently, they were at the front desk the whole time, and no one saw them. Then, they have the nerve to tell me to come pick it up at the counter. No, thank you.

I requested them to bring up the boxes prompto. The doorman literally drops my boxes on my hotel floor, and then sticks his hand out saying, "A tip is required." Yeah, it's common etiquette to tip. Well, yeah I know that much. I've stayed in way too many luxury hotels to count. ...but last I checked, it's up to the discretion of the guest to tip accordingly, buddy! I was appalled.

SECOND STORY: I called up room service for me and a couple of friends. We were too tired to go out and enjoy Downtown, so we wanted a relaxed lunch. Staff comes up with our order on a rolling table. When I open the door, he tells me rudely to move all of my personal belongings, so he can walk in. There was enough space for a herd to walk into the room! Again, I was appalled.

Yeah, I'm a frequent Starwood guest, but I won't be going to this Westin again.

27/05/11 | Link | Rating: 1.0
298. Es S.
Finally got to our hotel after a tiring drive from Palm Springs. We pull up: no bellhop, full garage at 4pm, no valet service, we had to park across the street with no ins and outs and haul our suitcase and shopping bags to the lobby.

I complained about the parking situation and the answer that I got was, "unfortunately, everyone has to park across the street..." uhm! Maybe an apology for the inconvenience is nice!!! Ugh!!! Worst customer service ever! I will never come back here.

If I can give 0 star I would.

28/05/11 | Link | Rating: 1.0
299. Ac A.
Very nice rooms, lot of hollywood movies were made here. Nice atmosphere

30/05/12 | Link | Rating: 3.0
300. Dave S.
One of the worst Westins I've stayed at.  A bit of a labrynth, with the various towers (unhelpfully color-coded to "help" you find your room).  Draws a bit of a downscale clientele (must be a major priceline supplier).  Valet parking AROUND BACK, and in the basement, not at the front entrance, so getting to/from your car is a pretty big hassle.  And, for fuck's sake, when I call down from the room for my car, and on the way to the garage stop for coffee, and then still have to wait 10 minutes in the garage for my car once I get there, that's just not right.

17/02/11 | Link | Rating: 2.0
301. Juneko R.
My husband & I recently stayed at the Bonaventure for a conference. I was excited to finally stay in the iconic Los Angeles landmark where my sister's fashion school graduation was held back in the 70s when the Bonaventure was new.

Let me start off by saying that, aesthetically speaking, the Bonaventure is not for everyone. With its rather dark interior, it retains much of its 1970s  character and, if designed today, the interior would look very different since tastes do change. That said, I found it to be an architecturally interesting place, though I wouldn't characterize it as particularly "beautiful."

The lobby and restaurant/bar areas downstairs are pleasant but rather dim & cool-feeling, with only a tad bit of natural light filtering down from the windows many stories above. The central bar is surrounded by a vast network of circular concrete water fountains and four "towers" which contain the elevators to the rooms above. The external glass elevators, which travel outside the upper towers provide spectacular views of the downtown, are a prominent feature and they give one the sensation of "splashing down" in the fountain on touch-down.

Upstairs, the hotel has a number of inexpensive restaurants, most of which are rather disappointing greasy-spoon/fast food type places serving all variety of fried foods, sandwiches, & pizzas. One highlight is the mediterranean restaurant, which serves falafel, hummus, and tabouli, among other Middle Eastern specialities.

However, we found that during the course of our stay from a Friday through Monday, most of the hotel's shops & restaurants upstairs remained closed and some of the window displays reminded one of the kind of exhibits one sees in empty storefronts in the dying downtowns of small towns.

There is an essay on the Bonaventure by Fredric Jameson in Postmodernism or the Cultural Logic of Late Capitalism where he talks about the labyrinthine hallways. It's true. Because the towers are circular, the walls are circular as well, with the rooms resembling pie-wedges. This can make navigating the hotel a bit counterintuitive at first, and you can get lost if you don't pay close attention to the direction you're traveling in--something to keep in mind if your direction-handicapped.

By our standards today, the rooms and bathrooms are rather tiny, though in all fairness the views are wonderful and the bed was extremely soft and comfortable. As a woman with various hair & beauty accoutrements, I found the bathrooms can be challenging to share with another person, however, given the lack of counter space.

In addition, beware of taking a room in the red circle tower, which is directly above the hotel's nightclub Suede. The music is extremely loud and the pulsating beat of it will keep you awake until closing time after midnight. From what I've read in other reviews, drunken revelry in the hallways is not uncommon, and I was awakened late at night by a pair of drunks staggering against the walls and hooting & hollering out loud before they slammed their door.

Downtown Los Angeles has its drawbacks. The downtown is a business district NOT a shopping district. Hence, on the weekends, it's a veritable ghost town and it can be challenging to find a good place to eat lunch. There is a mall with a Starbucks, a burger place, and a Quiznos across the street, but while we were waiting to place our order at the burger joint, the owner nonchalantly told us that they no longer had a cook and would be closed for the remaining business day.

The concierge is extremely helpful & even printed our itineraries for us (ditto for the front desk).

For an excellent breakfast/lunch, if you don't mind the walk,  is The Farm of Beverly Hills--about a 15 min. walk from the hotel. The hotel does have a restaurant, however you will pay dearly for the convenience of eating there as it's a bit pricey. The central bar serves dessert and late night snacks and even has some breakfast items such as muffins, fruit, and coffee.

However, the OJ is from concentrate and they do tend to run out of  breakfast items rather quickly during conventions. And be careful about the desserts. Since the bar does not have a kitchen, it simply warms up pre-made desserts. My husband's creme brulee was tasty, but cold, since they only seared the top & left the inside, which  had been refrigerated, cold.

The valet service in the parking garage is excellent and is a far better deal than parking in the lot across the street. Although the hotel does charge $37 a night for parking, it's ALOT cheaper than parking at the lot across the street, which we initially did. The price in that lot? $17 for 25 MINUTES. Now THAT's a RIP OFF!

As for the conference rooms, many were nicely appointed, though some of the smaller rooms were a bit awkward for screenings (it was a film conference), with seats literally 3 feet from the screen, which had to be placed at an angle. Still, the hotel was a good venue for the conference.

01/04/10 | Link | Rating: 3.0
302. Nicole N.
I needed to "just get away" for a night, and decided to priceline a four star hotel downtown.  I got the Westin, and was happy about that.

I am very familiar with this hotel, as it was a semi-frequent lunch and happy hour destination when I worked downtown.

The interior lobby area has been updated, and the creepy faux koi pond is no more.  The updates are an improvement, but I don't think this hotel will ever lose its vague Blade Runner-esque feel.  Which is what makes it nice.

I stayed in a single room, with one queen bed.  The bed and linens were comfortable, the bathroom was clean, and the staff had a free toothbrush for me.  My room had nice floor to ceiling windows that I liked, with nice window treatments.  In the morning, I went for a swim.  The pool area is a little smaller than I would have guessed (and lacks a hot tub), but is clean and was uncrowded.

Definitely check out the rooftop Bonavista lounge if you've never been.  Really pretty, especially at night.

I had lunch at the Bonaventure Brewing Company after the swim.  Far from the best option downtown, it is the best option within the Westin.

The $35 dollar valet seems a little pricey, but on the upside, they will bring your car down as often as you need it (if you're like me and forget things in your car).  Not sure if you can leave and re-enter the garage.  

All in all, a nice short solo getaway for less than $150 total (inc. room, valet, lunch, etc).  Go priceline!  ;)

05/09/11 | Link | Rating: 3.0
303. Zoe P.
Strange, abandoned mall of the future. But the rooms are nice enough (stay with someone you love), the rotating restaurant has amazing views, the pool patio is good for getting a little sun and you can buy cheap falafel and smoothies inside.

You can't say that about the prison in Alien 3.

07/04/11 | Link | Rating: 3.0
304. Boni S.
LISTEN!  I don't know how this could be less than 5 stars!  The view is PHENOMENAL, there is none better.  The food: yummy-  must have the banana creme brûlée. Ambiance: romantic, classy, gorgeous. Service:  top notch.  Take your date HERE!  For sure!  Go to THE LIBRARY after for cocktails- great time.

26/07/12 | Link | Rating: 5.0
305. Angie K.
I had no idea downtown LA version of Westin was so cheap, in terms of quality. The carpet was old and grimy. The doors creaked when opened. The decor mimicked a style that would be acceptable only in the 1990s.

I would stay away from this place. The whole building seems to be in need of major renovation. I was going to give one star, but due to this grim economy I thought I shouldn't be too harsh.

14/04/11 | Link | Rating: 2.0
306. Malgorzata O.
Hotel looks perfect from outside and lobby was very nice.
Room was recently renovated but it smelled like old fish:(.
"Heavenly" shower was dripping water so it was hard to get clean.
The bed was comfortable.
Valet parking $35.
I wouldn't stay there again or recommend to my friends.

27/05/11 | Link | Rating: 2.0
307. Christine P.
The Mister and I stayed here for our Labor Day getaway.  We got a pretty good price through the "name your own price deal" on priceline.com .  

Like Lila, I too have a love/hate relationship with this place.   Our bed was super comfy and pillows were perfectly fluffed.  Room spelled great and new.  Views were great and customer service was wonderful!  

However, there were several misses.  The spa looked liked it did not belong in a four star hotel but in an alley way in downtown.  Sorry ~ I like my spas relaxing, comfy and nothing less than a 4 star.  Parking was super steep at $42 per night.   We ended up parking across the street for $30 a night and on weekends you can park at the metered areas for free.   Their rotating restaurant needs major remodeling.  We thought we wanted to have dinner at their rotating restaurant until we sat in their old, torn up chairs.  

Will I return?  Only if I really really have to.

07/10/08 | Link | Rating: 3.0
308. Ryan L.
Have stayed here many, many times before, but I've got to say things this most recent time make me believe I'll be staying here less and less.

As a Starwood Preferred Gold guest, I was given an updated room on the 26th floor. Great. But for an updated room, the door's several coats of thick vinyl paint made it quite sticky and it actually needed quite a budge to get it open. The room itself was fine, a bit austere. There's a lot of room for more than the small chair and ottoman they have in there. Maybe another chair would be nice? Bed was typical Westin, bath was smallish, but nicely outfitted.

Was also given free Internet as a Starwood Gold. Great ... err, so I thought. Could not get my iPad to connect so had to call "Hotel Wireless" tech support, which cost me $1.50 for the toll-free call. Grr. Finally got that remedied, but the wireless signal in the room was horrible. If I tried to use the iPad or Mac in the bed, it would lose the connection and then reconnect. If I used it at the end of the bed, it picked up a signal a bit better. Horrible! I later tried the wired connection and it was as slow as dial-up. So glad I wasn't paying for this.

My room, 2658, was not near an elevator, but I could hear elevators all the time, going up and down. I've never had that experience at the Bonaventure before, so it must have been the location of this room.

Staff is friendly, but they kind of seem like they're going through the motions.

Levels 2-6 at this hotel are just sad. In it's hay-day, the hotel had lots of great food options and shops on these levels. Now it is reminiscent of an 80's shopping mall that has been abandoned. Cheap, cheesy restaurants are here and there, but there's no quality food to be found anywhere on these levels.

09/05/11 | Link | Rating: 2.0
309. Peter M.
Yeah, I am going to have to agree with Michael.  You whiny prissy fancy pants tea toting tool bags complain all you want.  I would too, if I paid $250 bucks for this - but I got a 4 star hotel at a 2 star price...

For $96 bucks a night (with tax) I got a super comfortable bed with a great view on the 30th floor.  Now, there's plenty of times where you get F'd with a side of VD from Priceline.com , but not this visit.  If you can swing the Westin for the sub $100 dollar range, TOTALLY worth it.

Tons of food and shops in the plaza area.  Note this before you walk 4 blocks to the nearest package store.  There's a 'convenience' store on the 4th floor.

Also, got in a great work out at the gym facility.  I'm hot.

FYI!  They charge you for parking, even if you are a guest there.  Totally lame, because it's $42 more bucks.  Almost minused them a star for that.

10/06/08 | Link | Rating: 4.0
310. Ferdinand H.
Becoming decrepit, after a steady fall from heady halycon days.

Still, I got a free breakfast at the bistro because of a clogged sink that I never noticed.  (The coupon was on my beureau when I got home...)

13/04/09 | Link | Rating: 3.0
311. Jacquelyn Q.
This place is like a pretty girl with nasty breath and hammer toes. The details DO matter, Westin Bonaventure.

I should start off by explaining that I wanted to LOVE this hotel. Because it is my birthday, and we took a weekend jaunt in celebration of ME, I was hoping for the best of the best at the Bonaventure.

The hotel itself is an interesting mix of schmancy decor and weird concrete arhitecture, an amazing aroma of green tea and aloe being pumped through the air and beautiful fountains throughout the lobby. The rounded glass elevators are Willy Wonka-esque and the views are incredible from the higher floors. The Heavenly Bed and Heavenly Shower do live up to their names.

The two big negatives, however, are in my opinion, big enough to warrant us never giving this place our business again.

Strike 1 -- The room is very, very small. The king bed basically took up the entire room, with only small pathways on each side to slide by the bed. The bathroom was equally claustrophobic and the sink set in the corner was almost too far for me to reach (I am short, but come on!). The rooms are so close together (imagine pie pieces in a hallway) and the ceiling was very low by the window and I was definitely feeling like a hamster in a cage. Not cool.

Strike 2 -- The parking situation is INSANE. I understand that parking is pricey in LA, but $35 a night for hotel guests? REALLY? The real punch in the teeth came when we got our car from valet the first afternoon and realized my $70+ Coach key fob had been removed from the keyring. There is no way it could have fallen off, and when we spoke with the parking garage manager he only gave us a claims report to fill out, saying there was no way we could prove one of his guys stole my key fob. I know well enough not to leave valuables or cash in a car I am submitting to valet, but it honestly never occurred to me that someone would be so brazen as to remove a key fob from my key ring. Amazing, and the manager's reaction was not the professionalism I expected from an upscale hotel.

Luckily the front desk staff was more understanding and they removed the $70 parking fees for our two nights, but having something stolen just sucks and left a bad taste in my mouth.

While the downtown location is convenient to freeways, I would not stay there again because, unlike downtown San Diego (where I have lived and currently work), downtown LA is a ghost town on the weekends. The streets are empty and nothing is within walking distance, and even the restaurants in the hotel food court and shops above the lobby were closed the entire weekend.

Apparently the Bonaventure caters to weekday business travelers alone (whose employers are picking up the tabs for ridiculous expenses like $35/day parking and $14 drinks), because the weekend travelers got no love in our experience.

Too bad, because even pretty hotels need to polish their toes and brush their teeth.

03/05/10 | Link | Rating: 3.0
312. Carlos M.
hate LA (sorry) Love the bona-adventure!!!! Im from san diego so im chilled and LA is just to fast for me but that my view not yours. But this hotel is my favorite. Parking is very expensive at 38 bucks a car but if you want your car super super super super safe than pay for it. I dont know alot about how dangerous LA is for i did. They wont even let you go down stairs. Love the rooms view is ok. Tried the cheesecake and its location is perfect! Love it and will stay here again but just like everything else in LA its expensive

30/07/12 | Link | Rating: 5.0
313. Sourav D.
Ok. So the two stars is for the bedbugs that were in our bed. I didn't get bitten, but my wife got eaten up with like five bites.  We burnt our clothing when we got home so those creatures don't get into our house.

I told them about the bedbugs and they were super proactive about getting it taken care of. Got some of the room price comped as well. So that was nice service. But damn - bedbugs are hard to get rid of.

Other than that, the hotel is actually nice and located very centrally to downtown.  The parking is expensive but reasonable for downtown LA.  The elevator is cool in that it goes outside and you get a killer view of the city from it.

The bar at top has a nice view too. But the food is really really bad and overpriced. Just get a drink instead.

27/03/11 | Link | Rating: 2.0
314. Kait R.
I had the option of the Standard or the Bonaventure and picked the Bonaventure because it was much closer to work. I spent a total of about 4 hours at the hotel, and 3 of them sleeping in a room with a king size bed. The room was pretty disappointing considering how much it cost. The room was very small and the decor made the room feel very closed in and old. Definitely spend your money elsewhere. Especially if you plan on spending more time at the hotel than I did.

07/10/10 | Link | Rating: 2.0
315. Yvonne W.
Well Let Me Just Say This~ *----* ~ There are much better alternative and CHEAPER PARKING hotels/bars/lounges to be at than the Westin Bonaventure.

I was last there for the Michael Antonivich kick off and decided to arrive a little earlier so hung out downstairs at the lounge bar. I liked the lounge bar a lot ... had a Chocolatini .. very delicious and nicely prepared. Then I went to the event ~ dinner was OK, nothing spectacular.

I mean, this place.. they did do some renovation but, its not enough to be comparing to what is out in the marketplace now close by . There are so many better alternatives to be at than this place.

Oh, Parking was $47 without Validation! Can you imagine ? Valet parking for $47 !!!!!!!!!!!!!!!!!! Not to mention that there was only 2 machines and walking out of an event, having to wait 40 mins in heals... just to PAY for the parking ticket and then another 20 mins for the valet to drive your car up! TOTALLY not worth it !

Time = Money

24/06/11 | Link | Rating: 2.0
316. Chris F.
First off, I stayed here on a Spring Break trip with a few friends my senior year of college so honestly, staying in a Westin is cool enough as it is.

I've stayed in several Westin's in the United States but this was the nicest of all of them. The building looks sweet first off, and the room was really comfortable. We had a great view of downtown, and there was really great food to be found in late-night drunk travels around the hotel.

The only bad thing is that downtown L.A. is not the most hopping place, which seems odd because it's Los Angeles but fun can be found, you just need to look. And the only negative thing about the hotel was the cleaning people seemed to knock like every hour even with a do not disturb sign but I would stay here again in a heartbeat. We also got a killer deal on a room so I am most likely biased but I had a great time.

15/10/11 | Link | Rating: 4.0
317. Aivy C.
Priceline did me good with this one as far as what I paid, and I have generally always been satisfied with sleeping at Westin hotels, but there are several reasons this place is not a 4 or 5 star establishment:

1) The hotel itself is not easily accessible from the parking garage. I felt like I had to walk through half the mall to get to my room.

2) This has been said before, but I must reiterate that $42 a night is pretty fucking steep for overnight parking - AND it's valet parking only, so unless you want to hunt around downtown LA for street parking, you pretty much don't have a choice.

3) The incompetence of some of the valets is infuriating. The first night we got there, we went back down to retrieve some things from our car and a clueless, non-English speaking valet took us on a walking tour of one and a half floors before I pulled some diva shit and angrily demanded that Josh's car needed to be at the waiting area in exactly five minutes (which in retrospect should have probably happened in the first place - what the fuck kind of valet parking makes the customer follow them around to find a car?).

4) Room service is unbearably slow, but maybe I was just really drunk and impatient... I know we weren't the only people in the hotel, it's a big ass hotel... but really, soup and a sandwich should not have taken an hour 15.

On the up side, they were more than willing to accommodate my request for two separate beds (I came here with a platonic, straight male BFF), it does have a great central location and proximity to the freeway, and the view from my room was breathtaking. Other than that, I think I'm better off staying at a more efficient place the next time I am in town. I can't imagine coming back again, let alone with my family in tow - I can't see how this place would be anywhere near conducive to stress free travel with big groups.

31/08/08 | Link | Rating: 3.0
318. Gail C.
This review based entirely on my experience as a convention attendee, I did not stay in a room. I understand they were clean and nice. However, for a convention this hotel was abysmal. The layout was part hamster cage on coke, part Winchester Mystery House, part Trump extortionist. Even the maps were impossible to understand. The parking was $47 dollars and valet only. The food at the downstairs bar was highly indifferent, not to say bland, and the bar carried only Goose vodka. The air temperature was badly controlled. The service was downright rude at both the concierge, door, and lounge bar. That is, when there was anyone doing any service.

Warning, the hotel website is very uninformative. There are 3 bars, and several chain restaurants to choose from as well as those listed on the site. This was the hotel's only advantage. Well, that an the fact that there is a reasonably priced salon on the premises. I got a slightly messy manicure for $15. Thursday evening the Suede bar wowed me with paralytically dull music which may, at some point in time, had some connection to jazz.  The rest of the hotel lounge visitors and restaurant customers were entertained with the tinkle of Country Western and the dulcet tones of Fox News.

I would never stay in this hotel, and I will never attend another convention if they choose this as the venue.

13/04/11 | Link | Rating: 1.0
319. Angela H.
To start off I parked valet...$35/night...really? I stayed at the Westin in Napa the weekend before & the valet was complimentary for not only Starwood members but all hotel guests so I was a little surprised when I arrived here and found out it cost.

Next, I was traveling by myself with my dog & had several bags. The valet took my car & then I just stood there as they all ran by me. No one offered me a luggage cart or offered to call a bell boy. I had to flag one of the valet guys down & ask that a bell boy be called & then when I did they acted like it was a huge inconvenience having to call one. Isn't that why the bell boys are there, is to help you with your bags?! If I could have done it myself I would have, but I needed help. Finally a nice man that worked at the hotel, not a bellboy, not valet, noticed I was struggling & came up & helped me get my bags up the escalators to check-in.

Internet is $12.95. Again, the week before at the Westin in Napa the internet was complimentary for not only Starwood members but all guests.

Check in was great, no problems there. And the rest of the stay was pretty uneventful. Had great views of downtown & lots of options for dining in & out of the hotel.

01/10/11 | Link | Rating: 2.0
320. Lisa S.
You know, The Westin is fine, but I was expecting more, since the
facility itself is so grand.  The towels were old and scratchy, no hot
tub near the pool, fan didn't work in the bathroom and most
restaurants inside the building were out of bizness with paper over
the windows.  The one good restaurant inside was Bonaventure Brewing  with good hot wings and beer taster / platter thing.  Great views in the
rooms, though, and fun Charlie-and-the-Chocolate-Factory elevators
(you will know what I mean when you get there).

The best part was the price - $99 per night on Hotwire.

Oh, the other good part was the Grand Central Market near
there....kind of a flea market with lots of ethnic food choices.

11/02/09 | Link | Rating: 3.0
321. Audrey T.
We used our room as a place to get ready for a night out and a place to crash at the end of the night. There were two full beds that looked too large for the size of the room, which made the rooms kind of cramped. The funny thing is that there are two Chinese channels, but no MTV. We found that to be very strange..

Oh yeah, there are several different towers; we were in the blue triangle. Make sure you get on the elevator that coordinates with your room. Trust me, I only learned through trial and error.

Anyway, since we had nothing to do, we decided to go hotel exploring on our very last night at 1am. The first seven floors of the hotel are stores, restaurants, bars, lobby, guest services, etc. The topmost floor was the penthouse, obviously. We were literally going up and down on the elevators, just checking the place out. There is a weird indoor track on the 3rd floor. Pool access and the gym are on the 4th floor, along with the brewery. The 5th floor has some lounge areas, which is where we chilled for most of the night.

Parking was $35/night, which was ridiculous to me, so try to find street parking if you can (this works out well on the weekends since parking is free). All in all, the hotel was conveniently located in downtown LA, walking distance to bars, and had amazing views of the city. I LOVE amazing views!

10/09/10 | Link | Rating: 3.0
322. Trina T.
We wanted a nicer hotel than the Mariott Bonaventure, which we personally did not like and will never stay at again.  Thanks to AAA we had a 20% savings with the Westin Bonaventure, literally across the street from the Mariott I'm speaking of.  We wanted to leave town last minute, and they fortunately had a king bed room available with parking included in the price.  

The room itself is a fine size for my hubby and I. We never use the full suites to their potential, so having a tv, bathroom, closet, desk, king bed, and a beautiful view of town from the 29th floor was perfect. We wanted a place with 24 hour room service, which they have, and all their amenities in the bathroom were nice, too.  So here's an overall pro and con list :

-Room price in package deals were almost 80 dollars less per day then the regular price if you have AAA membership.  You will also save 15 dollars a day on their 24 hour valet parking.
-Complimentary water in the room, all the bathroom amenities for shower is available, they will bring you anything else you need for hygiene, babies, etc.
-Iron board & iron with two luggage racks in closet and lots of hangers, which is great because I usually bring extra hangers when we travel and I didn't need them this time
-Comfy bed
-fluffy blankets
-A/C can be controlled and is super cold

-our fridge did not work.  It was cool in there but will not retain any coldness for foods, so beware.
-When water runs through pipes to the floors above, it makes a jackhammer noise for a few seconds.  We thought it was renovation, but it was the pipes.
-You can hear other people in the rooms next door.  Not clearly, but their simple conversations can be heard as mumbles.
-Their a/c makes a high pitched noise that isn't too loud, but it's a noise that can be annoying when trying to sleep.
-Complimentary coffee but the coffee for the machine was missing.

The service was oustanding, room service food is actually really good (but it is expensive, so be careful how much you order) and to have an option to a price fixe menu from the steakhouse on the top floor as room service is nice.  Their people are fantastic, check up on you, and are quick to bring your requests to your door.

The lobby is large and nice, with shops and a club.  Having to valet park all the time is okay by me, but there are cheap people out there who hate paying for parking daily (it's $35 for guests per day, unlimited in and out with your car) so if you don't want to pay for parking, use the $5 all day lot on 6th street just past the overpass from the hotel.  That's the closet I found that's cheaper and an all day paring that isn't metered.

I am definitely staying here again for the next outing to LA despite the cons I listed because of the easy access to LA and Hollywood.  Being right there at the freeway entrance and exits are great.  I'll probably pay the extra 30 a night and book the suite next time.

12/09/10 | Link | Rating: 3.0
323. Virginia O.
Lets just say I was in such a bad mood that day I didnt think I would be able to get out of it but it was that good that it made me make a Yelp.When I first saw it I wasnt expecting anything good thought my friend was taking me to a little classy resturant. As soon as I walked in nothing new than I saw their bar area surronded by these beautiful fountians I just wanted to jump in them  the water looked so still and refreshing. So we took the elevator all the way to the top and had dinner at the Bonaventure Revolving Coctail Lounge. I was really impressed great service from the waitress she really had a great ideal of the menu and drinks cant remember her name though. We order a Berry Collision, Caesar Salad, Artisian Cheese Platter and a Steak Sandwich wow wow wow is all I have to say  they bought out my drink which was the best Berry drink Ive ever had with voldka it came with a double shot in this skull head shot glass that we get to keep double points. The salad was great  normal salad the cheese platter was one of the best ones Ive had I love Blue Chzs that was the best one I have ever had very sharp and savory five stars, but the best part was that sandwich MR steak perfect red onions romaine and covered in thats right Blue Chzs. Such a great night and great view of DTLA.

11/06/13 | Link | Rating: 5.0
324. Brian C.
Decent place with a bizarre 4 tower construction.
Comfy beds & good water pressure in the shower.
Problem with the toilet which was situated in such a manner that sitting down was near impossible.
Parking was outrageous.
I'd much rather stay at The Fig.

04/08/11 | Link | Rating: 3.0
325. azuré i.
Those who give this place less than 5 stars are nutbars.

Maybe I'm the only one, but I typically rent a hotel room so that I have somewhere to sleep for a few hours a night. I didn't notice the decor, but the beds were incredibly comfortable and pillows were plentiful. We paid $100/night for a room with 2 full-sized beds. $12.95 gets you 24 hours of internet in your room, for those of you who are desperate to plug in your laptops and write negative Yelp reviews about the abhorrent interior design.

If I were the type of person who booked a hotel room and did not plan on leaving the hotel, I'd still choose this location. There are a ton of eateries, bars, lounges, and the like just within the hotel. For those of you who believe in exercise (I don't), there's a gym. This hotel seems to have everything a sane person would need to enjoy their stay.

In regards to parking, there's a lot up the street that's neglected (across from Club Tatou). For 2 nights there was no parking attendant and thus, no method of paying. We parked for free. Our car was untouched and happy. On Sunday, you can find street parking right behind the hotel, easily.

Yes, the hotel is oddly shaped, but that's just another cool detail. The rooms are pie-shaped. I was actually surprised that most of the Yelpers complained about this since it should have reminded them of dessert. You can see people working out in the gym when you go down in the elevator, but those who are crazy enough to exercise while staying in a hotel deserve to be gawked at.

We requested a late check-out. The concierge suggested 1pm; we requested 2pm and they gladly complied. They even let us park in front of the hotel while we ran up to get our bags.

Would definitely stay here again and I hope that I don't see you all there. Downers.

16/08/10 | Link | Rating: 5.0
326. Mimi C.
*** a review of the outliers of the bonaventure hotel and not a stay at the hotel***

a boy brought me here once on a spontaneous date (on my suggestion...i guess that's kinda spontaneous!).

i thought it was absolutely gorgeous...

beautiful architecture dimly shining against the night sky, outlined by the city lights

light brush of wind on my skin as i ran up and down the stairs around its courtyard... courtyard consisted of closed food courts at that time

and 50+ stories later on an elevator ride there's a top lounge area ....spectacular views of the city. but you have to pay to get into the lounge so... it probably would've been prettier had i been actually sitting in there!

the boy + i never panned out (not my type) ... but memories of my experience of running through the bonaventure still tickle my fancy. =)

... if you're looking for a fun, free, memorable and slightly "are you crazy" date, then look no further... =)

11/08/10 | Link | Rating: 4.0
327. Amber M.
I love the lounge way up-top that spins and gives you a 360 view of LA - Bona Vista Lounge. Very romantic. The prices are good too, not too expensive :) If you want to impress a girl this would be the spot.

Get a flight of wine or beer, and something light and talk away. Plus its casual or not, its up to you!

20/07/11 | Link | Rating: 5.0
328. Joshua B.
Kind of a joke for the price. The property has been under constant renovation for over a year now, the lobby fountains bone dry and lounge sealed off; the room we had was obnoxiously tiny, and barely fit the two beds with no room for walking around. The bathroom had no working fan to clear the air, the windows didn't even crack open, and the A/C barely worked, so it was stifling. There were no condiments in the room, and housekeeping didn't bother to refill our coffee during the day. Worst of all is the valet-only parking service - if they were fast, it would be OK, but we sat waiting over twenty minutes a few times, once even after the valet assured me he'd park next to the door when I told him I'd be back in an hour. The $35 daily parking rate plus tips is outrageous for piss-poor service.

There were a few good points, the rotating restaurant at the top floor was pricey but incredibly delicious food, worthy of fine dining and a great view. There was plenty of space on top of the 3rd floor to run around the park and swim,plus lots of low priced foodstalls in the hotel lobby (but nothing nice), even a hotspot on the weekends if you like a trendy crowd. The decor of the hotel and bathroom was really pretty cool, especially the heavenly shower attachment. I like the dated style, not everything has to be ultramodern.

Verdict: I would never return, due to the lousy room, construction noise, and bad parking service.

Visits: 1

15/05/11 | Link | Rating: 2.0
329. K j.
I'm a bit of a hotel snob and I absolutely love this place; it's my favorite place to stay in LA, and I've yet to stay at a Westin property in general that I haven't liked.  I visit downtown LA quite frequently for business and I've stayed here three times and will probably try to get a room here every time in the future.  On my first visit, they were still renovating the hotel; obviously, things are much better now in the lobby that that is done, but the rooms have always been amazing.  Spacious, clean, comfortable beds and  modern decor and nice flat screen tv's.  

There are tons of restaurants in the hotel, although a lot of them close early (they're geared towards the downtown working crowd), but the penthouse lounge and the lobby bar stay open late. I really love the circular lobby bar, which is surrounded by fountains; it's super comfortable, quiet and the food is good. There's also a nightclub/lounge in the hotel, but it's tiny. They have a good happy hour though.

Service is great too; all of the front desk workers are extremely friendly and helpful.  

I definitely recommend this place, its a million times better than the downtown Sheraton and it's easy to get a good deal through hotwire or piceline.

03/09/12 | Link | Rating: 4.0
330. JamesBrownInMiami ..
I have stayed here several times in the past 2 years and it was not bad, not great, but good for business travel. I stayed here most recently in Sept 2012. This iconic LA hotel built in the 1970's is the city's largest. It has been featured in many movies and television series over the years. The hotel is starting to look dated and could use some improvements. The service is great but the rooms are small with paper thin walls. The bathroom I had needed repair. I could hear all the city noise 29 floors up. The all glass exterior elevators even seemed a little jittery. Valet parking rates and wait times are outrageous. The hotel has restaurants, bars/lounges and business centers in the lobby and retail floors. There are better local hotels with the same room rate I paid this time. It is still better than your average hotel.

07/09/12 | Link | Rating: 3.0
331. Kati S.
Wow. I can't even tell you how many times I got lost trying to find a meeting room at the conference I was attending. Soooo poorly designed.

Rooms were okay, wifi was tragically bad.

26/04/11 | Link | Rating: 2.0
332. Lisa V.
I was so bewildered by all the negative posts on here, I felt it my duty to get to the bottom of it!
The hubster and I only stay at Westins when we are not "roughin' it" in old B&Bs. That is, when we aren't feelin' the whole striking up conversations with strangers over breakfast thing, we head straight to the land of the Heavenly Bed and sleek furniture...ooh LALA! Take me away!

I admit, The Bonaventure is a little tattered and seemed a bit ghost-towny, but really, why would either of those things matter when all we wanted to get from our over-nighter was to hole up in our comfy heavenly bed watching bad movies, and go to the gym to work off all the room service (and shower off with those dual shower heads).  All of THAT stuff was in place with no problems/hassle.

I read over these reviews again after our jaunt and have a theory-- we booked our room as a "Starwood Preferred Guest"...thus, there was no huge percentage off the room rate thru sites like Hotwire, etc... Our room was on a floor that actually greeted you (upon elevator doors opening) with "Starwood Preferred Guest LEVEL".
Our room was clean, in tact, everything working the way it's supposed to with a couple of awesome black and white prints of an old downtown LA garnishing the walls...service perfectly professional whenever we had to call for something, etc, etc.
Me thinks there is a particular caste system at this particular Westin. If you are not a SPG, you may be experiencing something else. It was a typical Westin to me (on the inside anyway). I've seen a whole range of exterior quality, but again...not so much hanging out outside of our room.

We did try the restaurant with the kick arse view up top. Waaay too pricey for the OK fare, but I'll save that for another review.

14/04/09 | Link | Rating: 4.0
333. Carrie B.
Sighhhhh.... The only good thing I can say about this hotel is that the staff is very polite and helpful.  Experienced their catering and it was alright.  Each time we entered our room, it was like the show cops... breaking down doors to get into our room.  Our comforter had stains on it... YUCK!!!!  The entire hotel was in dire need of a makeover.  The restaurants there were open at odd hours of the day.  

Oh there is one good thing I do have to add... the gyro from one of the fast food shops was delicious!  It comes with a fat gyro wrapped in chicken and veggies along with thick cut fries.  

We stayed on the 29th floor and didn't really get a great view of anything but other buildings such as Union Bank...

The hotel looks cool from the outside but traveling via the elevators was not very pleasant at 6 am or 11 pm since the elevators were created to travel up outdoors. The cracks inbetween the entrance allowed air in from outside and it was cold as heck!!  The hotel really felt "cold" - lack of decoration or color.  Good thing our stay was comped otherwise I wouldn't stay here willingly.

26/01/11 | Link | Rating: 2.0
334. Daniel P.
I had a great stay here recently. I had done research, so I knew that the parking was really expensive, so we parked elsewhere and took the subway to downtown. Problem solved.

I booked a room through priceline name your own price and got it for only $80. I called and requested one of the newly renovated rooms and one on a high floor and our room was great. The rooms aren't huge, but they're not small, they're decorated really nicely, have great views, and the the bed is one of the most comfortable beds I've ever slept on.

The customer service was exceptional, they let us check in early, check out late, and were extremely friendly the whole time. When we got up to our room, one of the cabinet doors in front of the fridge was off the hinge. I called the front desk, just to let them know so I wouldn't be charged for it. They sent someone up immediately to fix it. I then realized we had forgotten a corkscrew to open the wine we had brought. I called the front desk, and they sent someone up immediately with one. There was only one bathrobe (incredibly lush and comfortable), so I called down to ask for a second one, and this too they sent up immediately.

We ate dinner at LA Prime, which was really expensive, but delicious and they treated us like royalty the whole time. There are also lots of cheap restaurants and shops through out the hotel. We sat by the pool and layed on the grass around it during the day.

We didn't have to leave the hotel from check in to check out, it was a really great experience.

26/03/11 | Link | Rating: 5.0
335. Liz M.
location location location
rooms are clean, great views, the westin heavenly bed, oh yeah
ample toiletries too

they're undergoing renovation so its a rather bleek
im not a fan of the concrete labyrinth layout,  it was very confusing which elevator or stairway i should take to get to what bridge, etc.  then again, maybe that's part of this starwood experience.

if you're a seeker of bottled water while on the road -- ask the cleaning staff.. they're pretty nice about giving you an extra bottle or two or three or four :)

19/03/11 | Link | Rating: 4.0
336. Britany M.
I came out here for my birthday this past weekend. Valet and the lobby desk were obviously busy processing guests. Despite that everyone was super nice and made certain to apologize for the wait. When we got to the lobby desk to check in, Beth was more than friendly. Of course she asked what we were in town for and my boyfriend mentioned my birthday. By the time we left the desk we truly felt like she was a new friend. The Westin should give that girl some vacation time. She could really use some R&R herself (: the room was wonderful, Beth even sent up a complementary treat with a hand written 'Happy Birthday' note. The next day we decided to take a stroll to find some brunch to skip the check out crowd. We told valet we just wanted to put our bags in our car and that we would just walk them there, the gentleman at valet without complaint took our bags to put them in the car. It's the smallest things and the positive attitudes and friendly faces that make the biggest difference. We usually stay at the Omni down the street, but will continue to consider the Bonaventure first when we stay the night downtown.

06/08/13 | Link | Rating: 5.0
337. Mary S.
Huge hotel. Lovely really. Old feeling, even though we were in a recently renovated room. Our room was so recently renovated that it smelled like paint. The room was lovely, as was the view, the bedding, and everything was really great.

Interesting amount of restaurants within the hotel which is nice if you don't feel like venturing outside.

Great looking pool on the roof of the 4th floor. Overall, and especially since we booked on priceline for 80 bucks a night, i'd repeat our stay.

21/05/11 | Link | Rating: 3.0
338. Eric G.
The bar on the 34th floor revolves and offers wonderful views of Los Angeles.  I recommend going here during the day and then come back at night (go at night if you can only go once).  This is probably the most dramatic view of L.A. you'll find.  Prices are high but you're paying for the view.  Take a date here and she'll really appreciate it.  Lots of conversation pieces too.
My father-in-law was recently staying with us.  We took him here and he loved it.

23/10/11 | Link | Rating: 5.0
339. Cori L.
This hotel rocks. Beautiful location - with amazing views from the rooms. The rooftop pool over looks downtown LA. I would highly recommend staying here if you are in LA.

08/08/12 | Link | Rating: 5.0
340. Gwen L.
Rooms were very nice, clean and staff very helpful.  The shops were convenient within hotel but each time I visited, the clerks were always on cell phones chatting.  Very unprofessional.  I'm sure this has no reflection on the Westin but still within hotel boundaries.

26/10/12 | Link | Rating: 4.0
341. Catherine M.
I expected a bit more upgrade for such a famous hotel used in multiple hollywood movies.  The parking garage was full and we had to park across the street.The checkin lobby and the bar was nice but all the concrete just seem out dated.  The elevator was a nightmare. We waited at least 20 min every time.  It was also a Salsa congress that took over the hotel this weekend. I really don't mind it except they had music from the pool blasting. The walls was so thin i couldn't nap in the afternoon.  Then at night, we heard everyone that walked by open and close their room door with a bang. I couldn't sleep till everyone return to their room.  The sheets were also not as soft as expected.  Then the next night we complained and they gave us a suite. It was a nice gesture for what we went through.  There was another drama getting into the parking garage, we had to keep complaining to the parking attendant guarding the garage to allow us to park. And once we got down there, there was no issue? I'm not sure if I'll ever stay here again.

28/05/13 | Link | Rating: 3.0
342. Brooke S.
This place is beautiful! I had the opportunity to stay here a couple nights and I absolutely loved it.
The architectural design of the place is a but confusing and cumbersome, tough to get around the place as it's designed cylindrically with a bar in the center (so get ready to walk around in circles a bit!).
There is a funky club on the bottom floor called "Suede"  and the bar in the center of the hotel has a solid list of beer, wine, and liquors.
I ordered room service dessert and I WANTED TO SLAP SOMEBODY it was sOOOO good!
For anyone afraid of heights, you are not going to want to take these elevators as they scale the outside of the building but obviously offer a beautiful view of downtown Los Angeles.

20/12/11 | Link | Rating: 5.0
343. Jovan B.
Well I got this on Hotwire I guess it was an ok deal but Once I got there 38 valet park all night 12.95 Internet I mean everything is hotel is nice overall but not good enough for my buck

16/06/12 | Link | Rating: 3.0
344. Derek M.
This is my hangout. When My wife has work in Los Angeles we stay here and inside the Hotel guests can swim at the pool, frequent many restauruants inside the Hotel for Breakfeast ,Lunch and dinner. The excercise facilities, spa, business resources are so accomodating. I love this place. They even have a few night clubs& lounges inside the hotel. LA is second home to many. Love this place, Love this place!

04/11/12 | Link | Rating: 5.0
345. Priscilla N.
The pool is freakin' awesome! its very relaxing!! and the elevator is scary is you fear heights ahahaha! Some of the hotel workers here are super friendly! and the Hotel is very beautiful on the inside!!! I have YET to get into the club they have there! It seems pricey though,

14/10/12 | Link | Rating: 3.0
346. Melissa K.
This place is a great economical option in LA.  The rooms are really huge and clean.  Additionally, they seem to be recently remodeled.  I couldn't get over how amazing the room service food was (try the salmon) and how friendly the lady from room service was.  I also had breakfast delivered from room service and it was spectacular!  The staff is a bit slow but friendly.  My biggest complaint is that due to the nightclub being in the hotel, it gets a little noisy at night for someone who is early to bed and early to rise although the hotel did bring me earplugs!

03/12/12 | Link | Rating: 4.0
347. Mel D.
I stayed at the Westing Bonaventure over the weekend and overall had a nice experience. First off...Michael who worked as a Bell Hop was wonderful, I would say he is the friendliest employee I encountered.  I will call the Bonaventure to let them know.

The concierge Kevin was too busy surfing the internet and acted like I was bothering him. No smile, no greeting, took about 30 seconds to even give me notice. It surprised me...Michael should be a concierge, I ended up going to him for any questions I had. He always looked genuinely happy to see us!  

I know the lounge Suede is privately owned and has nothing to do with th hotel but it is located in the hotel so I have to mention that they are awful.  I have never had such bad service in my life. The GM-Richard, the security and server girl Arlene were awful. The crowd was very low class which surprised me because it is in such a nice hotel.  I was told when there is a place with no covers, it doesn't bring in the best of crowds. UhHH!!!

The hotel overall is nice and has an amazing view!!

28/03/11 | Link | Rating: 4.0
348. Katty K.
From the outside, Westin Bonaventure doesn't look that great, but from the inside, it's a whole different story. I stayed in a two double bed room, and it was great. The beds were comfortable and clean, the bathroom was big, and the view was amazing.

There are also multiple restaurants and stores within Westin Bonaventure, so if you're bored, you can wander the different levels in search of something to do.

Overall, a great hotel with great amenities.

12/09/11 | Link | Rating: 3.0
349. Liana A.
I usually don't waste time writing on Yelp, but this one is definitely worth it. Last night, I took my boyfriend to the Bonaventure and we had a wonderful couples massage at the spa. The staff at the spa were amazing. We were greeted and treated like royalty and fruits and champagne were served to us as we relaxed before and after our massage. The massage was amazing and relaxing.

After the spa, we went upstairs to LA Prime, which is their restaurant on the 35th floor. The food was amazing, but even better the staff was amazing. The waiter was sweet, courteous and informative. He brought out an amazing cake with a candle for my boyfriend and I didn't even ask for one. To top it off, he told us it was on the house for the birthday boy.

We then went to the rotating lounge downstairs for coffee. It was beautiful and relaxing. I have to say that I really went out of my way to make sure that his birthday was amazing, but I'm very thankful to the staff and Bonaventure for making the whole experience so much better than I had originally planned. I am so glad I chose that location for his birthday and I will definitely return.

5 stars for incredible!!!

04/02/13 | Link | Rating: 5.0
350. Jennifer N.
The Bonaventure is always a fun place to stay and has a great Hollywood history. However, the property is starting to show its age - dark interiors and a layout that is not always easy to maneuver.   The worst problem is valet parking - a very high price and slow response.    The parking valet is $38/night which is a little pricey, especially since it took a while to get the car because of the size of the hotel.

But, the hotel is in a convenient area in downtown LA. The hotel is a little big and feels like a convention hotel. But for the right price (which I paid) it is a nice stay. My view was nice (looking onto the Hollywood sign). Overall, impersonal, but clean and good location.

This Westin hotel has a really cool design with 4 column elevators that lead you to your room. Staff is friendly and service is good. Got a free upgrade being a SPG member. The 35th floor bar is cool because it rotates around the LA skyline.

06/11/11 | Link | Rating: 4.0
351. Get R.
I absolutely love this place!  The beds are the most comfortable in the world.   Can't wait to go back!

29/11/12 | Link | Rating: 5.0
352. Yangfan X.
I lived at this hotel for literally 2+ years, and this was before, during and after the currently renovation in 2011.

So before, I would say the hotel wasn't that nice, since it was VERY old and out-dated.

The new rooms are better, new every thing (carpet, furniture, LCD TV, bathroom, thought I think the bathroom counter still the same).

The layout of the rooms are as follows:
Single rooms (king or double): typically in the towers, though can be in the middle as well. It's pretty small, and not much room to move around. You basically get a room's width view as the wall facing out are all windows.

Jr. Suite - size of 2 single rooms (king only I believe): much bigger than single room, as the suite is basically TWO room, split by a sliding door.  Also one of the few hotel where suites have TWO bathroom, or 1.5 baths. 2 TV's with the living having a pull out couch usually.

Higher Suite - size of 3 single rooms (king only I believe): is a suite with 2 door entrances.  Typically it's a single room, with an attached JR suite sized living room with another full bathroom, so TWO full bathrooms, and a bar.

1. Green tower are all Jr Suites (most floors).  You can tell the size of the rooms by the spacing of the doors.
2. Floors 30 and 31 has the higher suites.
3. Parking is kind of a bitch, valet only and like $32/night.  Just be sure to call down to ask them to bring your car up before you head down. Saves time.

Location wise it's pretty sweet. Close to all the downtown spots. There's a 24 hour fitness right next door underground.  There's a subway on the 5th or 6th floor with plenty of other places to eat that closes at 10PM (most are cash only).

Try the steak sandwich combo at Cap N Lee's, it's pretty damn good.

21/07/11 | Link | Rating: 4.0
353. Pam S.
We stayed this past weekend and arrived just before 8:00pm I believe. We were blocked into a renovated room (I had called ahead and made sure of this) but as a lot of the reviews have said the hotel is very outdated every place else.

The renovated room was nice but the flat screen TV had the reception of an old analog... We kept looking for the rabbit ears to adjust =/
Down comforter nice, heavenly bed... heavenly. Here is the thing (I used to work for hotels the majority of my life) there is this trend were the sheets aren't fitted anymore so if you move around to much in bed they come OUT and then you are laying on a bare mattress! Who ever came up with that idea to no longer use fitted sheets with flat sheets you get a big DUH ding-dong sign above the head because it can be rather annoying in the middle of the night.

Also they are using plastic cups in the rooms now not glass... I expect to find plastic wrapped cups at a Motel 6 NOT the Westin Bonaventure. I do understand there was an issue with housekeepers not being sanitary with glassware so I guess to get around that they have decided to go this route... I don't agree.

View was AMAZING! Elevators fast (wasn't a busy weekend) the food court is a hodge-podge of eateries none that we found appetizing. So we trekked out into downtown for lunch. Went up to the Vodka Bar and LA Prime in the evenings had a Fantastic time! Ordered from their 24 hour room service food was delicious and service was consistent on both nights. We will be back but I am hoping that they get a much needed face lift.

Respectfully Reviewed

09/12/09 | Link | Rating: 3.0
354. Venise W.
Stayed February 15 - 17th 2013
1) $93 parking ticket for parking our car out front while we dropped off bags - 20 minutes max.
2) Split our 2-day reservation into one day each; locked us out of the room 2nd day.

3) Didn't make up the room while we were out for 8 hours.

4) Wouldn't allow us to park in the garage when we came back until we insisted for five minutes that we were guests.

5) Asked for a Manager who never called us back.

The Sunday Manager after hearing our horrific experience seemed simpathetic, but too little too late.  $500 later. A ruined birthday week-end.  Too much money for this kind of experience.

Very disappointing.

18/02/13 | Link | Rating: 2.0
355. Muchin K.
My opinion might be biased... I got married here, I have nothing bad to say about this place - it's full of pleasant memories!!

The rooms in the hotel are very nice, I love the beddings and the mattress at the Westin hotels in general.  The design of this hotel is very unique, the elevators give you a great view of the city if you go up high enough.  There're many restaurants within the hotel itself, from food court type of restaurant to awesome steak house!  There's a brewery on site and a full on chinese seafood restaurant.  Also there's a night club/lounge area on first floor as well.  So if you are staying here from out of town, you don't really need to leave the hotel to het everything you need.  

Did I mention the roof top lounge that rotates??  If you sit there for an hour you will have had a 360 degree view of downtown!

I come here once a year for our anniversary.  It has yet to disappoint me.

27/09/11 | Link | Rating: 5.0
356. Michelle L.
$89 a night for a weekend stay
Near lots of attractions downtown
uber cool revolving lounge for cocktails (with handicap elevator)

$35 valet parking
Missing buttons on elevator (wire sticking out of the wall?)
housekeeping that doesn't keep their scheduled appointment?
almost none of the "shopping" is open on the weekend
$12.95 for internet  (can't use ipod touch)
lobby fountains broke down:-(
not very handicap accessible (its a long story)

i really had high hopes for this place.  beautiful outside and inside, for the most part, excluding a wire in place of a button on the blue tower.  i expected hospitality, which was alright.....but i guess that must be good for la.

when i talked to management and requested a number to corporate to let them know about my experience, i got things comped.  getting things comped is great but it did make me wonder why they were unwilling to let me talk to higher up.  i guess all i really wanted to do was, in talking to corporate, hope that people wouldn't have the sub par experience i had, but after a while i felt like i was taking advantage of them because they kept comping me things.

overall impression?  wouldn't stay there again

15/05/11 | Link | Rating: 2.0
357. C J.
Let me tell you the many reasons why I hated this hotel:

Ugh. What a grose location, what a grose set up, what was I thinking!

If it weren't because it's down the street from where I was having meetings, I would've made the drive from the W Westwood to downtown everyday instead. I got upgraded to a suite, but it wasn't great and it was not functional.

Internet is super slow, both wireless and cable.

You cannot rent movies on the TV- they discontinued that service.

This building is like a convention center in and of itself. WTF is up with all the fast food crap on the 4th floor? So tacky. The whole building is set up in this crazy circle where you go around and around and around trying to get to an elevator. And when you finally get to an elevator, they make you dizzy because they're completely glass and you feel like you're gonna fall into the ground (my dog was so scared every time we got in).

The housekeeping and in-room dining staff was very friendly and professional, but the front desk staff was clueless. They are clearly understaffed at the front desk because there was always a long line and answering the phone took forever.

There is no way this is a category 5 as the starwood website says. I'll be staying at the W or the Standard in downtown if I have to be in this area again.

02/10/11 | Link | Rating: 1.0
358. Jeana K.
Looks like a nice hotel but elevators were loud and would scare me awake.
The bed also looks nice, but sheets were hard and itchy.
$40 valet parking.

21/01/13 | Link | Rating: 2.0
359. Holly A.
I seriously need to stop using Priceline.  

I'm writing this review from my room at the Westin Bonaventure -- my second room, actually, since my first room was next to the elevator and REEKED of smoke.  Like, my eyes were instantly burning and I could barely stand to set foot inside.  Fortunately the concierge was helpful and immediately switched me into a new (fresh-smelling) room (with a better view), but seriously, I should have expected this...I booked through Priceline.  

Other than that, here are my thoughts:

Pros:  Friendly staff, decent location if you're in LA on business. Great views from the Bona Vista Lounge on the 34th floor (and cheap drinks).

Cons:  $35 valet parking (and I didn't see a self-park option...oh, DTLA).  Paper-thin walls.  I could hear someone above me taking a shower at 4:30 a.m. because the pipes were so loud.  Industrial, aging concrete decor (someone get this Westin an upgrade, stat!).  Confusing layout.  My TV was staticky (but after the smoke debaucle I just didn't have the energy to complain).  So-so workout facility.  Aging bathroom fixtures.  No robe.  You have to pay for wifi (um, it's 2011...right?)

I'm underwhelmed.

02/03/11 | Link | Rating: 2.0
360. Jennifer H.
Amazed! Love the elevators and revolving top lounge. Staff very friendly and all the shops and eatery you need they have - ha, you don't even need to go outside :) Room had great wall to ceiling views of the city! Exceeded our expectations and very happy customers :)

14/09/13 | Link | Rating: 5.0
361. Cale L.
Stayed here a few weeks ago, this hotel was pretty cool. I didn't realize it was in so many movies. They have posters in the walkway of all the movies shot here. Like True Lies and In The Line of Fire. Anyway nice hotel I think they try to make it seem more upscale than it actually is but it's nice, it's walking distance to downtown like Staples center and Nokia theatre.

Only bad thing is there is no self parking you have to use valet which is fine I guess. Nice place if you are in L.A. I think it's pretty expensive so look online for cheaper rates.

15/12/11 | Link | Rating: 3.0
362. Julie R.
First of all, I have to tell you that I worked here in 1995/1996 for about a year.  
I now have my own business, am a "hotel snob", and an SPG member.  

So business brings me to LA, and I go back to the Westin Bonaventure - what a wonderful service experience and the room renovation was great!  I check-in, and am invited, as a value SPG guest, to have a glass of wine complimentary at the bar on the rooftop.  Good selection.  I go to my room, and order room service - it was fabulous - this is one of my favorite places to order room service (Excuse me, "in room dining" - because it is just that  - a dining experience where you are service, your food presented and service is apparent.  Anyway - the room service guy remembers me from 18 years ago - and runs to the kitchen to get me a cookie dessert with milk.  

It gets better!  (BTW - the cookie and milk hit the spot and were a special treat.)  The two hotel operators - Tom and Arci - see my name on the guest list, and send me a bottle of wine; plus call to talk and catch-up.  WOW - they remembered me, and it made this stay so special.  

I came back about a month later, and called Tom, upon my arrival (My internet wasn't working right; and I needed to know who to call.), and we chatted, while he put me in touch with the internet 800#.

This is one of my favorite hotels in the US - I love the architecture, the valet lot is easy, the food is always excellent (And in-room dining is dining...), plus where do you get a staff that remembers you 18 years later!

31/01/12 | Link | Rating: 5.0
363. Dave F.
Every time I've stayed in this hotel, it was on business and on someone else's nickel. Would I spend my own money to stay here? No

The building is cool and the ride on their elevators alone is worth staying here once, or just pop in and test the elevator. The guy who sells leather goods on the second floor loves to deal, and I always walked out buying something I didn't really need, but it was fun.

The bad part is the rooms are small. The Starwood Elite rooms are dated, but some are a little better than the normal room. The restaurants aren't good, but it's walking distance to lots of really good places. The Bona Vista Lounge is worth checking out once for the view and it was nice to have a Starbuck's onsite.

13/10/09 | Link | Rating: 2.0
364. Jessica S.
Hopefully I never have to stay here again.  Not sure if I got bed bug bites or not (had some marks on me, but I'll let it slide just in case it was mosquito bites or something...)  Venting system is very old. AC was necessary in the room, and old smoke just kept coming out. My throat hurt every night I stayed there and now i have a cough (I stayed there for a week).  Valet $35/day.  Rooms pretty small.  No bathtub in my room (had handicap accessible room bc hotel was packed for E3. Minibar not stocked. Didn't replace complimentary water bottle daily and maid didn't really clean room each day except for making the bed and making toilet paper look pretty.  Have to pay $13 for WiFi daily.

Lots of stores/restaurants inside hotel so feels more like a Vegas hotel (replacing upscale places w FiDi lunch spots).  Some floors don't have elevator access so have to take stairs/elevators (even down to parking-so have to walk w bags).  Hotel lounge food not good. Burger was pathetic; meat smaller than McDonalds and tasteless. Only a few restaurants you can put on the room (most separate owners).  No pedicure at hotel spa (3rd floor) however owned pedicure shop on 4th floor. Gym pretty good (3rd floor). 35th floor LA Prime.  34th floor revolving lounge.  Most restaurants on 4th floor (along w swimming pool).  Bonaventure Brewing company on 4th - hh ~ 4 to 7:30, lots of small bites for only a few dollars, including their lobster bisque, which was pretty good and own brewed beers.  

Ordered desserts from LA Prime to room- room service fast, but w cheesecake ($7) tasteless, flourless chocolate cake($7) just okay, and icecream $7 for mini container of Haggen Daas, not really worth the $40.

Will def try not to stay here again...movie scenes being shot in your elevators should not substitute for room/food quality.  Not regular Westin standards...

It was $180/day for M-T and more than $300 for Friday night (work paid).  If you choose to stay there, go w everyone else and do the name your own price bc it is not worth those prices.

O and if your not here for business, don't stay downtown~ there's not really anything fun to do downtown. (Octopus-Japanese restaurant has a good hh on 7th & flower; Standard has hh w $3 apps and nice rooftop lounge; Hotel Figueroa nice outdoor patio). Sell booze in hotel at 4th floor shop, but closes at 9.  Can get beer/liquor at RiteAid 7th & flower.  Can't buy cases of beer/bottles of liquor in this area after midnight.

12/06/11 | Link | Rating: 2.0
365. Daniel C.
The hotel staff was very friendly and they made the stay better than it was. Suites were smaller than expected and parking was rather expensive but that's expected in Downtown LA. Set up from valet to front desk needs improvement and the design of the hotel wasn't very functional. Was not very impressed.

05/10/11 | Link | Rating: 2.0
366. Clay S.
Great hotel, but don't leave anything behind.  I know this sounds naive, but I always assume that the folks who smile to you in the hallways will turn your stuff into Lost and Found when you leave something behind for a few hours.  My daughter somehow lost her one nice outfit (we are not rich travelers) and though we called the front desk and reported it within 12 hours, the items never turned up.  Housekeeping had to clean the room before anyone else moved in, so I can think of no other explanation but that one of the staff people took the clothes as a freebie.  Disappointing if true, I have no other explanation.  Sure, that's life in the big city, but kinda left a sour taste after a nice stay.

20/06/12 | Link | Rating: 3.0
367. Amy M.
This review is for the revolving restaurant only!
We came here at night for French 75 cocktails and they made them very well.
Very nice, romantic and intimate place. Good for an occasion and you can see views of downtown LA.

06/12/11 | Link | Rating: 4.0
368. Mitch N.
What a pricey stay.
$30+ for parking a day as a guest, over the normal $41 or so bucks as a normal mortal.
Internet Access for a day $15.  Really?  
Food is overpriced.

Plus side, loved their gym and exercise facilities.  The rooms were clean, and of good quality and upkeep.

I cant say I want to stay there again, as there is no good value in staying in this location, even if it was a business trip.

15/03/10 | Link | Rating: 2.0
369. Meg K.
After hearing from the hotel's senior operations manager, I want to update my review.  The problem with the hot water was caused by the city, not the hotel, and it has been resolved.  Although I should have gotten a clear explanation while I was at the hotel, later is better than never.  And I appreciate the fact that the hotel takes the time to read Yelp reviews and follow up with prior guests.

As noted in my original review, the hotel's rooms are lovely and spacious, and the staff is very professional.  The views are exceptional, and the location is ideal for downtown work.  Also, the food served during a special event in the BonaVista Lounge was very good -- from the sushi to the hot appetizers to the chocolate fountain with fresh fruit.

14/03/13 | Link | Rating: 4.0
370. Sandy T.
* Confusing-as-all-hell color coded towers and coordinating elevators, especially when you're woozy and trying to get up to your room, chop chop.  

* Cleaning service knocks on your door at 9:30 AM wondering if you're checking out soon. :(  Except, my bad for not putting the Do Not Disturb hanger on the knob.

* Bad ventilation within the room.  Which is expected for a high-rise, I guess.  Turn on the A/C as soon as you set up camp.

* You have to wait for the intro on the tv to be over before changing the channel.  Another ten minutes of useless and ignored marketing, yay.  :I

* Bathroom was sparkling like a diamond in the sky.  Nice job, cleaning lady!  I am envious of your mad cleaning skills.

* No on-site parking.  You have to leave yo vehicle in the garage across the street.  Pretty reasonable rates though.  $15 a day?

*The view from the tower is nice.  But if you're in the elevator and pay attention at night, you can see some jammin' going on in the suites.  

* Awesome bed and bedding.  You can buy it off of them if you wanted to.  I slept like a dead man that evening.  Snored like a messerschmitt.

I dislike LA.

22/06/11 | Link | Rating: 3.0
371. Stacey L.
I'm not really sure how this is a 4 star hotel.  Thank goodness for Pricelines $87 special (had I booked a week earlier it would have been $77).  $35 for parking and then you still have to take 2 flights of escalators to the main lobby.  The rooms are tiny.  It was even smaller than our room in Japan. Going up the elevators in the Blue Tower, I could see straight into peoples rooms.  The windows aren't tinted.  Be sure to keep your blinds semi shut as you'll probably be able to see slightly into your neighbors rooms.  

The only reason I keep coming back here is that it's conveniently located near KTown and it defintiely beats all the hotels in KTown.  If I had other options I'd probably take it, but it serves its purpose for the time being.  

~Gold level SPG member~

(Priceline beat any price by at least $60/ night therefore I booked through them rather than my SPG numbership.  I tried 50% off rack rate coupons for being a SPG member, Government Rate & AAA rates but nothing came close to the Priceline Pricebreaker special).

17/06/11 | Link | Rating: 3.0
372. Humberto G.
-Gym-I liked it, used it and while it isn't a full fledged gym, it did have the requisite dumbbells and cardio equipment I needed.  I wasn't expecting LA Fitness, but it served its purpose. Individual televisions on some of the treadmills.
-Centrally located to most of the places I needed to go.
-Clean rooms, but it was a bit on the smaller side.

-Remote didn't work too well
-Parking...$37.  Wow, that sucks.
-No free internet (lobby has a computer)

Stayed here this weekend.  I did read other not so favorable reviews, but I had a good experience with the place.  Clean, elevators were super quick.  I don't know if my bed is super comfortable, but I didn't feel a crazy difference with the bed I had in the room.  Either way I was happy. Got a good deal anyways, so really can't complain.

30/03/10 | Link | Rating: 4.0
373. Ido W.
The hotel room was small, but okay, however nothing can compensate for repeated poor service.

I do not plan on going on an angry rant. This is not the case. I am even headedly upset with the service I received, and I think that this hotel should change something in their service policy if they want to see any business come from my way.

I would like to point out two specific incidents:
1) Checking in was very unpleasant. Most of the hassle was a result of the valet being rude and unaccommodating. We had to move our car around twice and then we were timed to rush in and secure a room before having to move our car. Quite unpleasant and reeks from pressure to use their overpriced parking service (there is a parking lot a block away that costs about 1/4 the price).
2) We forgot an item in the room. The hotel has a "policy" of not calling guests who have forgotten items. A person from security told us this is because they had "incidents" with husbands who have found out that their wives have not been faithful after a telephone was made to report a loss. REALLY?! For us that meant money lost! We were still in LA for many hours after leaving the hotel. However we found out about the loss only when arriving at our new destination and opening our suitcase. The consequence was that we had to pay for the delivery via FedEx. NOT GOOD!

Another minor issue is that while internet is provided in the lobby it is low speed, with extremely slow upload speeds. It cannot allow proper work for anyone relying on internet.

13/10/13 | Link | Rating: 1.0
374. Hanna H.
Bleh.  Got the deal on priceline for $80 like everyone else for a "4-star hotel."  But it definitely wasn't.  Maybe in it's hey-day but now it's pretty empty and everything is closed.  The "newly renovated rooms" smelled of paint.  If you do stay here, park in the structure across the street for $15/night instead of $35/night at the hotel.   The club inside Suede was close for renovations as well and is to open June 3.

The best thing about the place is the location - walking distance to lots of downtown hot spots like Library Bar and if don't mind the walk, Bottega Louie.

02/06/11 | Link | Rating: 3.0
375. Tamar D.
For me, Starwood and its related chains never disappoint.  I read the reviews for The Bonaventure before going and thought, "How can this be?  How can a Westin have such lackluster response?"  My answer: I'm not sure why, but I had an amazing visit, as usual.

Sure, the decor is a little dated, but, do you spend time in the lobby or the hallway?  I understand that most of us want that elegance and full detail for our entire visit, but what really matters is the room, the bar, and the service.  And none of these were out of the ordinary for a Westin property, in my opinion.  

They are apparently in the midst of renovating the hotel.  I was placed in a fabulous 21st floor renovated room and loved it.  From the bed, to the decor, to the pretty view of neighboring lights in the building towers, the flat screen tv, the toiletries...it was well kept.  I have to travel for business every month and will absolutely continue to pick the Westin time and time again.

20/04/10 | Link | Rating: 4.0
376. Kenny C.
Located on the edge of downtown the property is surrounded by 9-5 office buildings in a sea of concrete.  The area seems devoid of life and confusing with it's one way street.
Getting into the property can be confusing so watch the signs above.

After coming up out of the dungeon, er, valet parking area, I arrive in 1993 - I mean the lobby.   It is soooooooooo dated.  I arrive at reception and there is a dedicated gold/platinum line.  There are approximately 20 people in the general line and as soon as I walk up to the elite line, a supervisor waves me over.   He checks me in and tells me the additional (hotel specific) benefits that platinum members receive.  I've been preassigned a suite.

The lobby, hallways, and other common areas are in desperate need of updating.

I was assigned a suite in the platinum tower.  The room decor *felt* older than me!  From the dated peach wallpaper, to the multi-stained carpet, to the 27" tube TV, to the 3" "safe", it was ugly.  Just ugly. The room had holes in the wall and peeling wallpaper and the only thing missing was a dead body with a chalk outline.  Although "clean" it was just dirty.

The room was unacceptable, so I called downstairs and I requested a move.  The supervisor who checked me in came up viewed the room and agreed it was bad.  He moved me to an identical room on a lower floor.  While moving he showed me a unfinished renovated king room.  The room was you expect of the Westin brand.  I was told the Kings are nearly completion and that the suites will be taken offline and renovated shortly.

I moved to the new room and think, "thank good I'm not going to spend a lot of time in the room itself!"  It's not a room that I would want to spend a lot of time in.

Overall First Impression:  Whoa!  Back to the future!  The Bed was soggy.  I didnt even check to see if it was a heavenly bed.  There are mirrors above the bed which make the room feel like a porno set. The furniture & Decor is old, tired, dated, and damaged.  The is only one closet, but since this was a one night stay, I didn't bother to use it.  There is a 27" TV in the bedroom and parlor portion of the room.  There are lamps throughout the room and the floor to ceiling windows do help.  As an older property there aren't that many electrical sockets or a a view.  I had view of a bank with the Hollywood sign off in the distance.  There was a decent clock radio but nothing you could hook up a MP3 player too.

The bathrooms are worse than the bedroom!  For the love of all that is holy, did I just step into a 90's sitcom?  The bathroom is so tragic, I got vertigo brushing my teeth.  Corner sinks, with wall to wall mirrors but no tub.  

This property does not have a Club Level or Elite Lounge

The Fitness centers equipment is dated and I don't understand the lap and the individual workout pods overlooking the lobby.  Nice pool and pool deck but it's a mile walk from the hotel.  You need to navigate through the "city within a city" to find the proper exit.

High Speed Wired/Wireless Internet Access is complimentary for Platinum guests.  $12.95 for others.(IIRC)  No speed or drop issues.

The valet is overwhelmed.  Lots of workers, but took a long time to actually receive the car, even after calling from room and giving a 10 minute headway.

I Checked out Bona Vista lounge.  Platinum members, receive a free drink.  The drinks were yummy, but the decor, music and ambiance were lame.  The drinks were over priced for the location and the view isn't worth the markup.

Overall hotel cleanliness:
Carpet stains in numerous rooms at a location that is billed as a "luxury" is inexcusable.  Right now the property is "marginal" at best.  Once renovations are complete, it might be worth a second look.  Until then, those with taste similar to mine, should avoid this property.

Staff attitude, conduct & support:
The physical plant, not withstanding, the staff was very pleasant and professional.

An urban wasteland.

Would I return?
Maybe, if the price was right and I could find things to do nearby.

Would I recommend this as family friendly?

Good for business travelers?
Located in the business district so the location could be beneficial if your need to be downtown.

Good for a romantic get away?
Not unless you're trying to revisit the '90

Would I recommend for someone looking for Dining/Nightlife?

Would I recommend restaurant?

Value for price paid?

12/01/10 | Link | Rating: 2.0
377. Julia R.
Great rooms but not fun to stop by on a Sunday, ALMOST EVERYHING IS CLOSED. Ridiculous. Other than that, amazing ambiance.

11/04/13 | Link | Rating: 4.0
378. Ken H.
I agree with other travelers on the most part regarding their older room style.  This hotel definitely is going through renovation but I did not stay in the renovated tower suite. I was put in the suite on the high floor in the green tower facing the 110 freeway.  I can see how others complaining about how "date" the room is (as well as carpet and stuff).  It does seems to me that their renovation are going at very slow pace due to the economy downturn and low occupancy rate.  Before I start this review, people::

***** PLEASE LET THE MANAGER KNOW YOU NEED 2 BARS OF SOAP AND SHOWER GEL IN YOUR ROOM *****  Earlier this year Starwood has implemented this "Green $" policy to place only 1 bar of soap in the room.  However, due to the overwhleming response, they stopped this policy but most of the Westin Chains are NOT following this policy to RESTORE 2 Soaps PER ROOM.  (Westin Las Vegas, Westin Bonaventure comes into mind).  So Please, If you only see ONE bar soap in the room, call housekeeping and let them know its mandatory/brand standard to have 2 bars of soap in the room.

Location:  This is a downtown LA hotel. Means, Most of the LA tourists should not stay here since not many attractions nearby the walking distance and the general area in downtown LA is left to be desired (especially at night, I don't want to walk on the street at night) However during day time is adequately safe.

Parking: EXPENSIVE.  One of the most outrageous Hotel Parking ever, $35/night.  For the price, you can almost get a cheap motel 6 room with a free parking across the freeway.  I suggest you park in the adjacent buildings for cheaper rate but again, be careful as you walk back (I was being warned by one of the parking attendant to watch out my back as I walked back to the hotel, you know know what I am talking about).

Check in:  Went to check in at 5pm.  (Their standard check in time is 4pm).  Boy, they were sure understaffed.  Only 2 people at the check in counter at the time I was there and its similar to a TSA line. However, the staff I encountered was friendly enough to accommodate my request.

Lobby: Very Impressive public area with a Bonaventure Malls thats filled with local workers during business hours.

Gym: Located on the 3rd floor of the hotel, various equipments and there's actually a running track in the center of the hotel.  Pool is located on the 4th floor.

Elevator: Need to mention this one, its the glass elevator so you get very nice view of the LA as you go up.

Room:  Received a Tower Suite.  View is nice and the part of seeing LA Freeway didn't bothers me. Soundproof is good as I had a really good night sleep (Thanks to the Westin Heavenly Bed).  The tower suite has separated living and bed room .  1.5 bath.  The room decor is certainly dated.  I was so surprised based on other review's photo even the renovated rooms don't have a LCD tv yet.  I am sure surprised!  I have to said the room is dated and somewhat functional.  My chair was not even allow me to sit upright! so saggy!!!  Plus having a Mirror behind the bed's headboard is a weird idea... I don't know what they were thinking when they built this place.

Bathroom: Oddly triangle shaped and boy, their heavenly shower head is rusted already!! Pressures were good but rusty shower head plus the bottom part of  the tub cracked already! That's the sign for immediately DESPERATE repair/renovate.
I went down to ask for an extra soap but the counter didn't have it..crap they have to send it up to my room.  So much trouble for a bar of soap.

Lounge: Bona Vista Lounge is nice, I will cover in another thread.

I guess this place is good for the convention people, not really for the tourist that wants to experience the real LA.

10/08/09 | Link | Rating: 3.0
379. Selina Z.
I was recently treated to a romantic weekend by my boyfriend here.  He chose this Hotel due to it's rotating lounge located on the top floor of the hotel.
From the moment we arrived, we were very impressed by the hotel's overall look and it's staff. Everyone was very kind and professional.  The lobby was very impressive.  They have glass elevators which I thought were really cool.  

The room itself was a suite.  Very large. Could have used a little update on the furniture, but the bed was awesome!  The shower head was also another plus.  The room was also very clean.

We ate dinner at the top floor restaurant- Prime Steakhouse. This was fine dining at it's best! The views of LA were spectacular.  The food was delicious! We had their filet Mignon and their roasted chicken breast...so good!  After diner, we went to the rotating lounge.  At first you couldn't really tell you were moving, but as the drinks kicked in, you defiantly felt it!  

Overall I really like this hotel, and I would recommend it to any couple.  Very romantic.

the room was a little on the pricier side.  We had gotten the couples package which included a bottle of champagne and some chocolate covered strawberries.
The parking is about $38 a night.

13/04/12 | Link | Rating: 4.0
380. Tony S.
A solid three star hotel.  Nice rooms, but I would not want to live there.  I really never did get used to the maze-like four tower arrangement.

Exercise room was pretty good, lots of elliptical machines and treadmills.  

Plenty of restaurant options ranging from the bar to the steakhouse.   The steakhouse left me a bit cold.  LA service at it's worst there.  They really did not care if you got the right meal or not.  In fact, given the food there, I have to drop this to a two star review.  Their restaurant kills it for them.

06/02/12 | Link | Rating: 2.0
381. Jackie J.
The front desk customer service was horrible and rude. The lady was unprofessional and not very pleasant to work with, and giving my guest and I attitude. I complained to them via email because of how upset I was. I hope this review helps change their attitude toward their guests in the future because no one should be treated without respect.

20/11/13 | Link | Rating: 1.0
382. Raquel C.
Stayed here a few time and i really love it!!! Parking really expensive but usually hotels with vallet parking are typically like that.
My husband and I always stay there when we go to LA even though he is from there.

27/01/12 | Link | Rating: 4.0
383. Liz G.
This hotel is pretty well maintained, as it should be with the Westin name. I love the decor on the ground floor and the glass elevators. The rooms aren't too shabby either. I can't recall the floor or wing, but there's a revolving restaurant on one of the floors, which is a fun touristy thing to try out.  

The service at the hotel was really great. The people at the front desk and the wait staff were all friendly. When I had trouble with the safe in my room, security personnel was quick to arrive to fix the issue. Also, there's a car rental office on location, which I found especially convenient.

I only had one meal there--breakfast--and found it to be entirely too pricey. Luckily it wasn't coming out of my pocket, but still, it was way overboard.

One thing that surprised me was how slow the wireless internet was. It was once a "privilege" to have free wi-fi in your hotel room, but in today's day in age, it's pretty much expected. Hopefully Westin steps it up in this area.

12/11/11 | Link | Rating: 4.0
384. Peter H.
This is a very average business hotel that I am downgrading because of TERRIBLE INTERNET SERVICE.  There are better hotels to be had for a lower price with better locations and the like in downtown LA.  Dear Westin: you can't charge $12.95/night for a service that is at best, intermittent.  Moreover, your hot water isn't reliable and your bar and restaurant are overpriced and poorly staffed.  I don't normally chime in with such negative reviews, but as an SPG Gold member (who was not recognized as such), I feel compelled.

18/10/12 | Link | Rating: 2.0
385. Monica O.
When you 1st walk in from valet, you can tell right away the hotel is under construction, which from reading other yelp reviews I was expecting to see. And yes its 35 bucks a day for parking but you can take your car in and out as often as you liked. And here is a helpful tip for all yall who hate waiting for the valet to find your car, call valet parking 10 mins before you leave your room and tell them you will be coming down ,we did that and never had to wait more than 5 mins for the car! (little trick learned in Vegas)   We checked in on Friday night, the front desk clerk, Andy, was very friendly and very helpful, since this was a 1st time at the hotel he explained about the hotel and how to get around. I have to say service at the front desk was great! Thanks Andy for excellent customer service!  I told him I was from Phoenix and would like a room with a view; he said he would try to find us something. He placed us on the 31st floor, it was a room next to the elevators, but I never heard foot traffic or the elevator. The view over looked the pool on the 4th floor and had a great view of the city!  When we 1st got to the room the key did not work, so we used the house phone to report keys don't work and they said they would send us up new keys, but just didn't know when that would be, so we went back down to see Andy and he made use new keys and apologized for the delay.  Got into the room and finding the switch for the main light was kind of a puzzle, it's not right by the door, had to go into the room and around the wall, um oh.  The room itself was an odd shaped room, but everything inside the room was very nice, from the wallpaper to the floor.  Enjoyed my stay at the Bonaventure!

12/09/11 | Link | Rating: 4.0
386. Troy M.
Pros: Clean, friendly staff, great views, comfortable bed.

Cons: Room is on the smaller side. Vallet parking is $35 bucks.

Got a deal from priceline, which made my stay even better. They're finishing the remodel on the lobby but it wasn't really an inconvenience. Also, if you get the chance stop on the 35th floor for cocktails and an awesome view from the revolving bar.

27/02/11 | Link | Rating: 4.0
387. R F.
the westin in san francisco was smaller than this but it was nicer... maybe cause its newer.  this place is huge!  we didn't get to see the revolving bar... we tried to go there monday morning but the elevator wont take us to the 35th floor... i guess cause its close.  we didn't go to the pool either but we saw it while we were in one of the elevator.  it was nice.  i expected more of this place though cause its in LA but its not bad.  we got it cheap from priceline and there was a fridge in the room so i always have cold drinks.  

and thanks to the other yelp reviews, we parked at the world trade center next to it... way cheaper!!  unless you are going in and out a lot....

02/11/12 | Link | Rating: 4.0
388. Sarah S.
I wouldn't stay here again. Even if someone else was paying for it.

Flaw #1 - The exhaust fan in my bathroom was INSANELY loud. When I called down immediately after checking in, I was told it would turn itself off. It didn't. It remained on for the entire night. Even with the bathroom door closed, I couldn't hear the television. They should have swapped my room when I called. They refused.  

Flaw #2 - The remote had dried crusted up food on it. I hope it was food.

Flaw #3 - Within 2 days of leaving the hotel I received over 10 emails from SPG and Westin Bonaventure.

At $200 a night, I'm sure you could find something nicer in the area.

26/03/12 | Link | Rating: 1.0
389. Johnny M.
Wow I can't believe this place only has 3 stars.  Great I guess,  your loss is my gain and will keep the rates cheap.  This hotel is an absolute icon.  Usually that can be a bad thing is it translates into overpriced and under rennovated.   This hotel is beautifully renovated by Westin , in the very center of LA, and has absolutely the most magically friendly staff of any hotel I've ever stayed.   And since I never pay more than $100 to stay here via Priceline ill never stay anywhere else in l.a.   unbelievable deal.

01/12/13 | Link | Rating: 5.0
390. Rebecca H.
When I was 5 I had Daddy-Daughter Sundays with my dad.  We would spend the whole Sunday doing fun things I wanted to do. Often on Sundays I would ask to come have breakfast at the revolving restaurant in the Bonaventure. Needless to say I had a lot of fond memories of the Bonaventure.

HAD. I had to stay here for several days on business and from the moment my coworkers and I walked in the door, it was a disaster.  The hotel couldn't put us anywhere near each other. We knew the one coworker would be late and tried to check in for him. No deal. When he finally arrived at 2 a.m. the hotel had canceled the reservation -- even though it was prepaid for 4 days. It was a nightmare to try to get him a room after that, although thankfully he wasn't out on the street that night.

The hotel is under construction and my room was right under one of the rooms that was being worked on -- starting at 6 a.m. going until 9:30 p.m. Not only did I have to put up with the noise, but there was also construction debris and dust all over my things from the upstairs construction.

The rooms are also really expensive compared to what you can get some other places downtown (the Omni is cheaper and WAY nicer).

To top it off I got charged for a robe as did one of my coworkers, and neither of us had robes in our room at check in (or anytime during the stay)! Argh!

Any little part of me that had nostalgia about this place from Daddy-Daughter Sundays died after my last stay there.

20/07/11 | Link | Rating: 2.0
391. Jennifer S.
Decent hotel in a good downtown location.  The hotel is a little tired, but the rooms are small, but pretty nice.

30/10/11 | Link | Rating: 3.0
392. Andrew K.
I know this place gets a lot of bad reviews for various things, but I haven't experienced any of that here.  Their hotel has been recently renovated in the past year or two, so the rooms are very nice.  On check in, if you are a Gold or Platinum member, they give you a free wine flight at the bar downstairs... nice touch.  Also, I've received an upgrade about 80% of the time to a one bedroom suite which have always been very nice.

As a lot of other reviews mention, getting your car from the valet does take a long time.

17/09/12 | Link | Rating: 4.0
393. Katrina Y.
I have mixed emotions when it comes to this place. I am speaking only of the spinning dining area, not the hotel itself since i never stayed there. Anyways my first time here was about in 2005. I was very excited and thought it was going to be this very nice classy atmosphere. Uhm i was wrong. I gave this place another try this year thinking to myself maybe i was just too young back then, maybe itll be different this time. So came here again, omg same shit. It was soooo loud! Think its gotten worse. The food isnt that great, the drinks were decent but over priced. Service is okay. We had to wait to get seated and while waiting, there were 3 hostess' in the front. One was a senior hostess and one was a trainee, the senior hostess was actually rude and mean to the trainee for being slow. Uhh kind of made me lose my appetite seeing that. Give that girl a break or go to the back and talk to her, no need to let the customers hear and see all that. Anyways thats all i gotta say. Nothing exciting lol. 2 stars though for the amazing view of LA.

29/09/13 | Link | Rating: 2.0
394. Craig W.
Lots of negative reviews and I came expecting the worst.

First, make sure to check all available specials to avoid the unbelievably outrageous overnight parking charge.  Otherwise, you'll have a huge ($47) extra fee tacked onto your bill that probably won't leave you smiling.

The glass elevators which face outward are indeed fun and space-age.  The building itself is an architectural showpiece but frankly, the stone-cold, gray slab-filled interior was totalitarian architecture at its worst.  It's impressive but not somewhere I'd want to hang around for any length of time.

The rooms were small but comfortable enough.  And the location is perfect for jumping on freeways or getting around downtown.

I was a little disappointed that the 35th floor rotating lounge has a 1 drink minimum.  Of course, if someone is heading up to have a drink, a 1 drink minimum is no big deal, but if you just want to check out the view, you are pretty much out of luck.  Just keep this in mind.

It's a perfectly fine hotel so shop around for the best deal and pull the trigger if it works out for you.  And for the star struck among us, many, many movies have been filmed here, including "Rain Man," "In the Line of Fire," and many others.

22/09/09 | Link | Rating: 4.0
395. Tiana G.
From the moment you walk in to the lobby you forget that you are in downtown LA, AMAZING! This place is so beautiful, I love the architecture but ofcourse Westin always knows how to blow us away with their hotel expertise. Since I live DTLA, I was only visiting the bar to check out the great views of the city. I dont know if it was the company or the wine (which was great) but we had the best time. The bar spins and the view is Spectac! Definately showing off this spot when I have out of town guests...Its got one of the best views of the city.

25/05/12 | Link | Rating: 4.0
396. Jenny K.
This is regarding their rotating bar. The view is amazing and you can enjoy the downtown LA view while sipping on your drinks. Drinks are very expensive with little alcohol in them so definitely be prepared to pay around 40$ for 2 sugary, weak cocktails. But very romantic. I think it's a great place for a date.

01/12/13 | Link | Rating: 3.0
397. Elizabeth M.
Hats off to this hotel, which managed to wow even jaded old me. Conveniently located in downtown Los Angeles in walking distance to a variety of attractions, the resort didn't rely on its location to keep patrons coming back. Rooms were appointed with every wow factor. A view that amazed. Well-designed bathroom with every amenity you could think of...hello mouthwash and more. Every single staff member I encountered went above and beyond, even with routine requests. And did I mention for $5 they will LEND you gym clothes in your size so you can pack light on your plane? Spa was open late. On the down side: Cable offerings were oddly limited. Overnight parking was forced valet and ex-PEN-sive (though not expensive relative to L.A.)--build it into your travel budget, along with tips for every time you want in and out of your car or the garage. The hotel had many restaurant choices, which was a tremendous asset. However, the food court is an embarrassment to the Westin brand. They should consider having one or two decent affordable cafe options rather than a variety of cheap, less appetizing offerings.

21/04/13 | Link | Rating: 4.0
398. Sami S.
Awesome hotwire rates. Cool lobby, bar, restaurant. Super nice. But the rooms are all on a circular angle and kinda small. Perfect if you need to be downtown. About a mile from the convention center. I liked staying here but there are funky elevators and escalatorrs you can't get to the lobby by just walking in off Figueroa. Why did that bother me? I dunno.

21/02/13 | Link | Rating: 4.0
399. Ocbeauty C.
Hotel is amazingly beautiful. I stayed on the 26th floor red tower. The elevator is outrages ride. Swimming pool is on the roof. Great view. Great location o stay when there is a laker game.

12/04/13 | Link | Rating: 5.0
400. john W.
My go to hotel when I'm in LA. While clearly a bit dated, the rooms are nice, the staff is nice, and it's next to a starbucks :)

I've stayed at the Westin a few times now and never had a bad experience.

Try to stay in one of the upper floors for incredible views of the LA Basin. From the Yellow side you can see the Hollywood sign.

There's newer and even cheaper hotels, but the Westin is one of those LA Skyline landmarks, that you should at least check out once.

01/11/10 | Link | Rating: 4.0
401. Matthew M.
We got a few rooms for a trip to watch a USC football game. It is close to the major freeways and it is easy to get to anywhere in LA. The staff was friendly and the rooms were clean and pretty up to date. The valet and overnight parking is pretty expensive. There is a bar and night club in the lobby as well as lots of good restaurants and bars within walking distance.

My only knock on this Westin is the elevators are close to some of the rooms and its can sometimes be a little noisy.

Overall, it was a decent Starwood property for the nightly rate.

08/01/12 | Link | Rating: 4.0
402. Regina S.
*I'm reviewing their conference halls and lobby hotel.

Amazing historic DTLA building. A must see and a must visit. It's sad the reminiscent of LA's past of wanting so badly for this area to be a shopping center/lobby, but it's making a come back. Intentionally left myself enough time to visit each of the lobby areas of each of the floors. I'm rooting for you Westin Bonaventure, make a comeback!

Hints and Tips:
1. Parking- If you're a 24 Hour Fitness member, park in the 400 Flower Street parking for $1 for 3 hours. Thank you 24 Hour Fitness, you saved me $14-29.
2. To access the 4th floor, go up to the 5th floor, and walk down the spiral steps. Much easier to access the restaurants that way.
3. Look up.

If you're new in town, I'm bringing you here. You know it.

12/09/11 | Link | Rating: 4.0
403. Mike D.
This is a very well run establishment.  Great location with terrific options for dining and shopping within walking distance. Hotel staff is polite and attentive. Particularly enjoy the breakfast buffet.  After staying here here on several occasions I feel comfortable offering a very favorable endorsement.

07/07/13 | Link | Rating: 4.0
404. Grace L.
My friend got a suite here for NYE and we got to pre-party here.  I was not impressed as I entered the lobby but did find the color coding for each tower to be very helpful.

I did however, find that the rooms were great.  Decor is modern and clean, and the space is quite roomy.  The bathroom is tight, but hey, you dont want to spend too much time a bathroom anyway.

Needless to say, the view was splendid.

05/01/11 | Link | Rating: 4.0
405. Nicole B.
I took a gamble on hotwire and bought a room here on my Labor Day weekend in LA.  I must say, I really enjoyed the place.  My only complaint was parking was valet only, but that's pretty standard for anywhere downtown.

The room was VERY clean and the staff was very friendly and helpful.  When I had to call to request items from the front desk or order room service, everything was done in a timely manner and with great courtesy.  I would definitely recommend this place for someone staying in downtown LA in the future.

22/01/11 | Link | Rating: 4.0
406. Melissa T.
You can tell this hotel used to be THE place back in the 70s, 80s.  Now, it's probably one of the ugliest buildings in downtown LA.  

I stayed here for a firm training.  For how old the building looks, the rooms are decent but really small.  So the Westin has 4 circular-shaped towers, and each room is pizza slice-shaped, if that makes any sense.  Basically, you get a triangular room, and every single room is like that.  The suites might be a different story, who knows.

The beds are standard, comfy Heavenly beds.  The TVs are kind of small, 32" I think.  You can really tell the hotel is old in the bathroom though.

If I was paying, I would not stay here.  Since I wasn't, the hotel wasn't half bad.

24/06/10 | Link | Rating: 3.0
407. Diana N.
First time here, the lobster soup was spectacular and the steaks were good, but the service and hospitality was poor.

Once in the main lobby, we asked an attendant for guidance to the Bonaventure.  With a rude tone he said, 'the red elevator.'  As if I should have known.  

The lighting was too bright during dinner, we asked our server and her assistant if it was possible to dim the lights.  Both times, it was acknowledged that the lighting was too bright and that nothing could be done about it.  Our waitress said all the lights were on one switch, and she made it seem as if she didn't have access to the switch.  After we asked her assistant, she dim them a little.  

For the restrooms, you must walk downstairs to the revolving cocktail lounge.  The music downstairs was loud dance music, and there was no hostess in sight to point me in the right direction.  

It was a little frustrating for me at the end, because empty dishes were sitting on our table.  

She didn't offer desert.

The view was nice, and the elevator ride was cool.

23/10/11 | Link | Rating: 2.0
408. Joe L.
This is a Westin and there's some history to this building with it being featured in "In the Line of Fire" and "True Lies", which is immediately apparent from the great glass elevators and unique layout.  However the unique layout can be a bit confusing since if you're there for meetings not all floors are easily accessible, depending on which tower you reside.  

The staff at the front desk was very attentive as was the housekeeping.  The rooms themselves were well kept and it was nice to have free wireless within my room for ease of use.  

If you're looking for hotel that's unique and nice with a moderate price this is great, but be prepared to get gouged with parking rates.

16/11/11 | Link | Rating: 3.0
409. Perla A.
I stayed here one night in May for a business trip. It is definitely an older building, but the rooms looked renovated and were clean, spacious, and comfortable. Parking is valet only and I believe $38.00. I think that's per night.

I didn't go to the bar, but walked by it a few times and it looked nice and crowded. The view from the room (25th floor) allowed me to see there was a nice sized pool. I got to use the gym which was very crowded on a Friday early morning.

My only complaint, although not a deal breaker, is the shampoo and body wash provided were both half empty. So I had to request that be replaced, although everything else was fully replenished.

I do have to share my co-workers experience. When he walked into his room there was someone else, a woman, already staying there. He was quite upset and embarrassed. Fortunately, he was quickly given another room and compensated with 1,000 Starwood Preferred Guest rewards points. We both felt bad for the woman in the room having an unexpected guest walk into her room. I hope she complained and was compensated as well!

A nice convenience is there are two computers and a printer at the valet station. So it allowed us to print for free our boarding passes while waiting for our car.

21/05/12 | Link | Rating: 3.0
410. Miguel R.
Room was on 30th floor. My boys (3 and 1) loved the view. The staff was very helpful and willing to answer all questions. I was there for a Conference. All conference rooms were nice and the food was great.  Room was small but tons of storage. The bed was amazingly comfortable. This is a beautiful hotel. My trip was 100 % reimbursed so this hotel was great. I did not eat at the restaurants but they need to be upgraded.

06/07/12 | Link | Rating: 4.0
411. Kristin B.
the Westin Bonaventure served its purpose for me and my friends one Saturday night. we wanted a place to stay for a friend's bday since she was planning a DTLA bar crawl. definitely recommend trying priceline to get a better rate instead of paying full price since the money you save with the cheaper price can go toward the price of parking. $38 for valet is defintiely a bit steep especially considering my other friends parked at the WTC structure for $7 overnight haha

The Westin is a bit of a walk to the downtown bars but it is do-able. we hit up library bar, seven bar, broadway bar and salvage lounge all on foot and we weren't dying or anything like that by the end of our walk although im sure the drinks in our system had something to do with that haha...overall the hotel is a bit dated but clean/safe.

an added perk for those planning to have multiple people either pre-party or stay in the room is that there is no extra hotel security making you show a room key or prove that you're a hotel guest to get up to the elevators haha

10/11/11 | Link | Rating: 3.0
412. Brian G.
Lucky enough to get upgraded to a suite - beautiful, Nice location.  Hotel is so much better than in the refurbishing period a year ago (what a mess). Worth considering for your next stay in the city - get the Yelp 20% discount!

31/03/12 | Link | Rating: 4.0
413. Steve F.
Dropped by for an appetizer and a glass of wine.

On Property. Valet Only. Overpriced and ugly. $38
Bag that.
Parked about four blocks away. FREE.
Pleasant walk.
Why doesn't LA allow on-street parking in that area after 8 PM? Geez, just big wide empty multi-lane streets. No wonder downtown restaurants don't do better.

No hostess. Waited for a long time then began walking the circumference. 1.5 ties around.  No servers, no hostess. They must have been in the inner core kitchen. Not professional.

Small pizza. Horribly tasteless and overpriced.

Nice pinot. Probably overpriced by a third. But hey, the next part made up for it:


Probably less than 10% of capacity and we were gathered in bunches, like grapes, sitting on top of one another. So much for a very quiet time for a couple celebrating a milestone anniversary. There would be four or five groups of patrons all clumped up, with about 20 tables between each group and the next section of grapes.

They pre-authorize at a ridiculous level, beyond ANY I've ever encountered in a restaurant before now. I now have to watch my statements closely to ensure the server didn't gratuitize himself. Tip was left in cash.

Oh, I'll go back. However, the place falls far short on service and food. Not worthy of much in the way of a gratuity (I still left them 15% - it's the season of selfless giving). Their saving grace is the view. Keep the view, change out the staff.

13/12/11 | Link | Rating: 3.0
414. Angela K.
What makes this stay great...is that I pricelined this hotel for ONLY $80 (plus hotel taxes) But head's up, the hotel won't give you SPG points for your stay. BOO! They do you give you $50 toward a spa purchase when you check in.

It is conveniently located in the heart of DTLA so we were able to walk to and from dinner and bars.  And you are close to hop onto fwys and get around LA.

It's a Westin, but not the nicest ones I've stayed at.  The rooms were remodeled and we got a room on a top level, but nothing too WOW from the room, we did manage to get a pretty nice view.  Tip: close your windows b/c while riding the elevators down, you can SEE EVERYTHING!  Speaking of the elevators, they are ceiling to floor glass so you can see out the entire time you are riding up 30 floors - that was a nice touch.

AND there was NO DOUBLE SHOWER HEAD in my bathroom!!! isn't this a Westin staple? A bit disappointed in that. They are still in the midst of renovations in the lobby so it's a bit quite of a mess down there.

Parking Tip: well its DTLA, so you know are aren't getting free valet here. They want about $40 at the hotel, you are better off going down the street and paying $8 for parking. Also if it's the wknd, there's quite a bit free street parking till Monday 8am.

09/05/11 | Link | Rating: 3.0
415. Geoff B.
I always have a good time at this hotel, come here once a year for a convention and usually get treated very well by the staff.

However the shops/restaurants in the building could use some remodeling.

03/07/12 | Link | Rating: 3.0
416. Saundra D.
I was here for a NeighborWorks Training Institute and was a bit concerned because I had just been through hip replacement and had been told the hotel was HUGE.  It was and getting around was a bit of a challenge but the staff was GREAT.  I requested a wheelchair escort on day two (yes, I am a bit slow sometimes) and they were right there when I needed them.

I was in an accessible room and it was very comfortable.  Now I am new at this limited mobility thing so maybe I am off base here but why on EARTH would you put the morning newspaper on the floor in front of the door?  Well, I mentioned this to James Howard and he thanked me and wrote a note to discuss it with the front desk manager (good answer).   If that weren't enough, Debbie Jones went above and beyond the call of duty to help me every day that she was working, stopping in to see if I needed anything and helping me get around the hotel.  What a great ambassador they have there - I sure hope they know it.

Overall the hotel met my expectations with regard to accommodations and exceeded them when it comes to personal service.  From the moment I checked in Ricardo Otis did his best to get me in a comfortable, accessible room (away from the elevator didn't work out but he explained the reason) until the moment I left and James Howard helped me with check out and transport to the airport.

I sure hope that Marco Romero knows just how awesome his employees are.  I will stay there again.

04/03/12 | Link | Rating: 5.0
417. Glenn L.
My friend chose this hotel because of it's location and their suites are huge! We had a very good stay in this hotel. It's a big plus that my friend was able to get an upgrade the day of our check in. The suite was huge and it had everything we needed! This hotel is pretty much close to everything as well...

too bad parking is a nightmare in the area!!!

10/04/11 | Link | Rating: 4.0
418. Holly C.
I stay at this place regularly because Priceline categorizes it as a 4 star hotel and I can book it for a good price. All the comments below about the parking ordeal need to stop - you are in downtown LA. of COURSE the parking is going to be ridiculously expensive. Have you ever been to SF or NYC? It's the same thing.

The hotel can be a bit confusing with the towers, but if you have two cents about you, its really not that hard. The food court on the 4th floor is primarily cash only. If you want something other than the lobby restaurants or the brewing company, then remember to bring cash.

And lastly, they're going through renovations with the rooms. They're not the biggest spaces, but then again LA isnt a place that you visit for the hotels. Go out and enjoy the nice weather.

01/02/12 | Link | Rating: 4.0
419. Marko O.
*Note: This review comes from someone who stayed here as an Anime Expo Staffer and received a hotel room compliments of the SPJA*

This hotel was pretty darn cool from the inside and outside. It's a bit of a mess to find it but once found, it didn't disappoint.

It offers a nice drop-off/pick-up area that came in very handy during unpacking as the valet person didn't seem to mind too much that we took 15 minutes unpacking our stuff (versus paying for temporary parking). The lobby is nice and the staff was helpful. We got a room for 4 but the bad thing is that it was a one king-sized bed room. Four guys sharing that? Ok, that's going to work.

That was a bit of an annoyance but the room itself was roomy enough, very clean, smelled good and had an amazing panoramic view of part of downtown LA. It was also VERY close to the LACC and had a shuttle that took 10 minutes to get there.

The only bad thing w/the room was its shower, though the water came out in the correct temperature, the drain wouldn't drain at a proper rate. It was clogged before anyone even used it. Well, whatever, we dealt with it.

There was free internet for us staffers but I don't think everyone can just get free internet. The free shampoo and soap were cool additions and actually were of good quality.

I think I'd like to stay here next year for AX even if I wasn't staffing. This is for those hopes to come back next year to come true!

FORGOT TO ADD: It has TONS of room for you smoker people to smoke outside and a SUBWAY indoors! YAY!

07/07/12 | Link | Rating: 4.0
420. Eva Y.
Location- great
Parking- valet
Rooms- pretty nice and updated
Lobby- huge!
Gym- pretty decent
Perks- pet friendly, this is where a lot of movies were filmed

This place has a pretty cool hotel bar area with water fountains, interior garden feel to it. Pretty cool. The hotel rooms is broken into 4 wings so you gotta pay attention once you get off the elevator. Otherwise, your walk can be quite circular.

02/05/11 | Link | Rating: 4.0
421. Grant L.
Awful all around hotel experience. We showed up for an early checkin as we requested at 1pm.  They had 1 of our three rooms ready. We waited around until 3 when regular checkin is and still had only one of our three rooms. At 4:30 we got the other two but we didn't get the double beds because they over sold them. Their is no food in easy walking distance, the kitchen closes at 10:30, the room service food was bad and obviously over priced. The room we finally stayed in had an adjoining door to another room and there was NO sound proofing so we listened to some high schoolers talk until 4am.  After repeatedly asking them to be quiet and calling the front desk. We decided to leave at 4am and had to wait 30 minutes for the valet to get our car. What a disaster!!!

10/03/13 | Link | Rating: 1.0
422. Amy H.
Stayed for 3 nights 4/27-4/29. Booked a room early thru Priceline.com and bid @ $75/night. Sweet deal!

Right after it's booked, per Priceline, for special accomodations for a type of room...we are to contact the hotel directly. Ok, so that's what I did. I called the hotel directly to request an updated King bed on the high floor. It took us 3 phone call attempts to try to request a one King bed and it was declined by 3 different people :( They didn't even try to help accomodate our request. Nor did not even put a note to our reservation.

Wow...poor customer service. Finally when we got to the front desk at check-in, the gentlemen at the front desk says the room we booked thru Priceline is a double bed; but since they have plenty of rooms available, he will honor our request to a King bed. It's unfair that all Priceline.com reservations are only double beds thru Westin. It's only a plus if the rooms are for a family or a group of friends but not for a couple. I was happy that we were able to a King bed on the high floor.

The lobby/lounge was completely under construction. There was no water fountains anywhere to be seen. It was empty. Not a good sight at all. Reminds me of a ghost town. Nothing was open except for the red bar/lounge called "Suede."

Tip for hotel management: For closures and a dead scene, room rates should be lowered; not high.

We were on the 29th floor of the Blue tower. The room was nice and comfy with a great view of downtown. Just ok, wasn't a wow-factor. The only thing(s) we enjoyed in our room, was the "heavenly" bed & flat screen tv. Room was a bit small but didn't really care about the size. The walls were pretty thin. Can hear the next door neighbor cough & sneezed, but with the tv on, it's all good. Took advantage of the pool at night and it was heated. Nice. Didn't use the fitness facility but it looks big & has nice equipments. The 4 different "color" elevators was confusing at first but got used to it and figured it out a day later. Yes, parking fee was a bit*# as usual in any downtown city. Internet was not free. We did check out the revolving lounge on the 35th floor. Wasn't that impressive. The food was nasty and so are the drinks. Very pricey. Again, the view of downtown was beautiful.

Overall, it was an okay stay. Would come back again but only if the lobby is completely remodeled and done. Would book thru Priceline again and hopefully our next attempt to request a "king" bed will be honored and shouldn't be so hard.

17/05/11 | Link | Rating: 3.0
423. Cynthia B.
Stayed here in June/July 2012 for a local convention in L.A and I have to say it was an amazing stay!

Here's the details:

Drove down from my home town in Ventura County, and got a little lost on the way, to get to the convention and the Westin - which I would be staying at for almost a full week. Got all of the junk and luggage out of the car (along with my friend's who carpooled with me), said goodbye to my ride until next week, and walked in with our bags in tow.

As soon as I walked up, I was amazed with all of the scenery and decoration I was witnessing then it was even better inside - it was high class and very nice. Went into the hotel, walked past an amazing fountain and bar in the middle of the lobby with flat-screen T.Vs, and found the main reception desk. An employee already saw us by this point and asked if we needed any assistance, smiled, and pointed us to the desk then said we could check-in our luggage with him until our rooms were squared away and we would just tell him our room number and he would send them up. Unfortunately, myself, though, there was a mishap in their system with my reservation due to having four people assigned to the room and getting there a day later than one of my roommates but with some help from my boss everything was taken care of within 10-15 minutes (had to go to a room, talk with them, and then go back down and get it sorted then go up one more time I believe). So, it was very efficient and I was checked-in without too much hassle - it would have been seconds if the mishap didn't happen but that's okay. Bonus on having welcome signs for the convention for the people who were staying there during the trip!

After we were completely checked in and given our room keys, we were told which elevators to take and headed off to our respective rooms and I found my bags were neatly set aside by the door - inside, of course. The room was lovely and it had an amazing view of the neighborhood, streets,  and hotel pool. The elevator ride up was breathtaking as my room was on the 17th floor and it was all glass - so you could see everything as you go up. The bathroom was spectacular and super clean -- bonus points for their continental soaps and such because they smelled amazing. The T.V was set to their hotel channel and broadcasted the convention's commercial and their own as well, but, of course we just changed it to whatever we wanted. The bed was super comfortable as I had fallen asleep much faster than at home every night. The house-keeping staff cleaned the room very well everyday as we were out and all the time when I came back to the room I found everything tidied, accounted for, and practically spotless.

I never ate from the restaurant(s) or shopped at their "convenience stores" in their major floors, but, they all seemed really fancy or good and had delicious food and it was an amazing walk around the hotel as I talked to my family on the phone - I just wish I was walking around a bit sooner to see the area(s) buzzing with people and had more cash to spend. Oh well, next time, right?

--------------------------------------------­Special Section-------------------------------------------­---

I ended up getting continental breakfasts during my stay, and, it was really good! I had these awesome and well-cooked red potatoes with what looked like bell peppers and onions, a muffin, scrambled eggs, a sausage link, and either orange or apple juice. The scrambled eggs were obviously the ones that you get dried and mix with butter but they were delicious nonetheless. But, the coffee was so bitter not even sugar helped it without putting in a cup of the stuff that I ended up not finishing my cup and never getting it again. It wasn't the greatest, either. Service for the buffet-style breakfast was awesome, too, because the employees were always making sure the food was stocked until they announced there was no more


Anyways, the check-out was amazing as well because I was able to just get my bags and walk down to the main desk, pull out my room keys, and slide them into the room-key deposit boxes and that was it! Super fast and extremely convenient if you're in a rush to get out for anything.

So, all in all, an amazing experience! No absolutely stand-out employees, but, everything was so efficient that I felt it was not needed because what employees I did see and/or helped me were either a) extremely helpful b) courteous c) on top of it all or d) just plain polite and that definitely note worthy to be sure.

I rounded up my score, because, I would have given it a 4.5 only on the account of this was complementary and I did not see any prices or booked it or anything like that and I do not want to score something that I didn't do or experience. But, because it was an overall great trip and hotel, I rounded it up.

I will definately be staying here again :)

09/05/13 | Link | Rating: 5.0
424. Nate B.
Overpriced: Yes
Parking: Valet only (expensive)
Convenient: Very Lots of restaurants and a night club
Rooms: Average sized, classy and comfy.
Service: Great! I was actually in the shower and missed my wake up call so they sent a security officer to my room to make sure I was OK. The bartender at the center bar was very friendly.

16/05/12 | Link | Rating: 3.0
425. Nancy R.
This is one of the best hotels i have stayed at. From the minute I walked in the design in  general was amazing. There are 3 different elevator towers for convinience. I was on the 32 nd floor with an awsome view. The room was clean and made me feel comfortable.

The bar on the lobby area amazing. The bartender Mario was great and delightful, made us a couple of his signature drinks. There is a great restaurant on the top floor, that spins around the entire city with beautiful city views. And we actully found out that the also have a lounge/club in the hotel, unfortunatelly we were unable to check it out, timeing wasnt right for us but they did have a good croud. They have their own brewery, and the 4th & 5th floor have many food choices to choose from. Overall I thought it was an amazing hotel. I would defenitely consider statying there if I am in the area again.

I was there one full week and wanted to extend my stay one extra day and the staff at the front desk were friendly enough to give me the discount price instead of charging full price for the extra night.

For my stay the downfall was the windows in my room were not clean, Wi-Fi was not included and it was a ridicoulouse  fee of 12.95 and hour or something like that.

If you are in town t check out the bar and ask for Mario the older Hispanic Male he is amazing with drinks.!!!!!!!!!

02/05/12 | Link | Rating: 5.0
426. Angela S.
This review is for the Lobby Bar only:

Three reasons for my 1-star rating:  
- Low quality food for price (sure it's in a hotel lobby but the prices are still not justifiable for what they were)
- Horrific service (while the waiting staff did not say thank you a single time (I mean not even when taking my $$), I made sure I express my gratitude by saying thank you several times as a normal course of dining experience not to mention it was very difficult to get their attention while they're busy chatting it up with other staff 5 feet from you)
- Upset stomach (...).

Never ever going back here again.

07/08/12 | Link | Rating: 1.0
427. Amy L.
Easily the most underwhelming $350 a night hotel I've ever stayed in. Very blah, very basic, very dated. Yeah, yeah- I get that there were a whole bunch of movies filmed there, etc. but that's no excuse for the 80's-style decor all around.

On the plus-side, the room was clean, the bed was relatively comfortable, and the location was tough to beat in terms of convenience. The staff, for the most part was helpful and friendly. Small exception for the concierge. The person I dealt with there was not exactly helpful. I asked her a very simple question: How much would a cab cost to go to the convention center. She said "Uh...I don't know. Imma say about 10 or 12 dollars." FYI- it was $7 cab ride- thanks for the non-info.

Didn't eat there save for a couple cocktails and a snack. Got one beer, one low-end call (Stoli) cocktail and an order of fries: $35. Yeah. Daaaaaang! Add to that the $35 to park- it gets a little ridiculous.

14/10/10 | Link | Rating: 2.0
428. Michael R.
Nothing outstanding but nothing too bad either. The location sucks due to how loud traffic is but there's not a lot you can do about that.

12/06/12 | Link | Rating: 3.0
429. Amanda T.
Just finishing up a 2 week stay here while my husband recovered from surgery. It was very comfortable and convenient to the hospital. Staff was very friendly and accommodating. I was upgraded to a suite upon arrival when I explained that we would be here for so long and was an SPG Gold member. Got a suite with a view of the hollywood sign which was very cool!

This hotel has been upgraded but you can barely tell because the rooms are so small. We were here mainly to veg out as my husband gained his strength back and one thing we were pretty disappointed in was the TV. They have basic cable and no options to order movies.

Valet is expensive but I made sure to get a rate that included the valet and internet. Valet guys were awesome and I never waited long. The internet is pretty bad here and I had to keep putting in the code for my phone wifi every hour.

All in all, happy with the stay.

16/12/12 | Link | Rating: 4.0
430. Michelle R.
I stayed at Westins before and I typically enjoy them.  Not here

What I liked:
-the beautiful view of Downtown Los Angeles
-the bed
-the extra linens

What I hated:
- parking $40 a night
- no children's programming and very limited TV/movie selection
- was charged for room service I ordered, but never received the food/snacks.
-lots of hair (looked like pubic) in the restroom
-Harassed by security about whether my family was actually quests there (WTF???)
-Slow and unfriendly staff
-I left items after check out and was not contacted (maybe because it was stolen by the staff?)

30/04/13 | Link | Rating: 2.0
431. Allen M.
This place is a city!
The place is clean.
The place has good staff.

The rooms are nice and clean and I've been here a few times now. No real complains but lacks my 4 or 5 stars due the the high prices of everything.

05/06/13 | Link | Rating: 3.0
432. Japen G.
Bona Vista Cocktail Lounge is Amazing!

Finally got a chance to come up and have some drink with friends and was very impressed with how the revolving lounge was presented.  At first we thought it wasn't moving, but if you give it some time, you will slowly notice that it is in fact moving.  There was plenty of room and they had booths that could accomodate a large party of say 10people.  

As for the view... its not the tallest view of Downtown LA.  But it gives you a sense of being part of it.  Its on the 34th floor of the hotel structure, 35th being the restaurant.  So it gives you a centered view height wise of the city.  It makes you fall in love with LA all over again.

As for the drinks that we got, it was pretty good.  You can tell that they were generous with the alcoholic beverages mix.  But the size of the drinks were on the smaller side.  Still very reasonable.

Another thing that really impressed me is parking.  In a city where parking can be expensive.  This place offers valet parking with validation from the Bona Vista Lounge for $7.  That's awesome!!!

If you want to relax, have some good drinks with friends and enjoy an awesome 360 view of LA... definitely go here!

12/08/11 | Link | Rating: 5.0
433. Kelly G.
I could not wait for the conference I was to attend at the iconic Bonaventure Hotel.  Even if you've never been to Los Angeles, just about anyone would recognize the place from a number of movies.  Since I was here for a large conference, the rooms were master billed and given at a discount.  I also think I was given a room in the discount tower as it was not nearly as nice as the rooms in the pictures.  

The lobby was beautiful and so was the view.  Never had the chance to make it up to the Bona Vista Lounge at the top of the towers, but I imagine it had the best view in the house.  There are many restaurants plus a brew pub inside the Bonaventure so that is definitely a bonus.  The catered food served here was meh, at best.  The customer service here wasn't any better.  However, I'd give this place another try due to its close location to the Fashion District, Olvera Street and China Town.

23/09/12 | Link | Rating: 3.0
434. Myrna J.
Finally had a chance to stay in this very fancy establishment for my anniversary with my boyfriend. Our room had an amazing view of Flower St and the L.A. Library. We received complimentary red wine and chocolates. The inside of this place is exquisite. It's like a city within a city. There are several restaurants, bars, stores, etc. You can seriously get lost here:) The staff was great, service was great and I like how this building is very different from all the others in downtown L.A. Elevators are super-fast and offer a great view of the city because they are on the outside of the hotel. Pool was kinda cool but we jumped in anyways.
Definitely worth staying at:)

10/09/12 | Link | Rating: 5.0
435. G M.
Downtown is experiencing a bit of a renaissance. New restaurants, lofts, and entertainment venues are popping up all over.

The Westin Bonaventure is there to help you explore the best LA has to offer. I was in town for the LA International Auto Show, so the location was excellent.

The physical space is amazing. If you are an architecture buff, this is the same architect that designed the Renaissance Center in Detroit, John Portman. Portman's style is unique. The wide open spaces are great. You can find a perch to read or relax.

A number of films and TV shows were filmed on location. There are plaques and posters to commemorate.

I was in the green tower on 24 with a suite. If you can swing it, the room with the 1.5 baths, and living room is excellent. My view included the Comerica tower.
In addition to the hotel itself, the great rooms and cool spaces, the service definitely meets the expectations of the Westin brand.

My check-in experience with Sophie (she was AMAZING) was great. I made a last minute change, adding another night to my stay. Sophie worked hard to ensure I would not have to change rooms. She also called the room the day after check-in to ensure the room was to my liking and that all my needs were met.

The valet experience was positive overall. I would prefer to be able to drop the car at the street level and not have to trek from the garage back up to the lobby each time. On departure, the valet addressed me by name and thanked me for my stay, stating that they look forward to my next visit. Great last impression.

This is a great place to stay when in downtown LA.

06/01/13 | Link | Rating: 5.0
436. Lulu H.
I had made plans weeks in advance to stay here. The view is spectacular.   We stayed here after an event that was held in the hotel. It was awesome having a "happy hour" in our room, attending the event, and then coming back to the room for a night cap with friends.   The bed was amazing comfortable.  it would have been the perfect experience but for the room service!  I ordered something to be delivered to the room, told me it would be ready in 30 minutes.  I finally called them after waiting an hour and a half and they asked whether I still wanted the food. It would be another "half an hour" if I did.  It was so unprofessional it ruined the stay.

16/06/12 | Link | Rating: 1.0
437. MJ A.
Stayed here for business-- nice hotel lobby and a bar/club that's open all night long.  Rooms were small, but otherwise clean, and i'm a sucker for elevators that give you an outside view of the city.

The one downside was the front desk workers.  I had them order a rental car for me.  The car was supposed to arrive at 6:30.  6:45 rolls around, and no freakin car.  7:00, the front desk tells me to call the rental company.  And... the company is closed.  I had to find a cab last minute for a long drive to Santa Monica.  Nice going front desk.

12/04/11 | Link | Rating: 3.0
438. Cat H.
Well I used to like this hotel. Roughly 8 staffers watched me try to lug heavy luggage across their lobby n upstairs. When asked if any of them could help, none would. Check in was painless but when I asked for a bellman, again, no help. Nada. Did I turn invisible? Or is it funny to watch a girl spill her things bc she can't carry a bunch of bags?

The room was tiny n shoved in an uncomfortable corner. The view was nice though. Amenities were decent. And Starbucks was amazing to wake up to. Room service was decent but they didn't think to include any sauces or water or anything to go with my late night quesadilla. There's a lot of construction going on at the moment too, so the lobby looks a little worse for the wear and the noise is not very fun. Parking was full, forcing me to park across the street. The overnight rate across the street is roughly double the valet rate, so $30 later I was still cursing the Bonaventure.

Overall, I'd say the Bonaventure made my stay a little bit of a pain.

15/01/11 | Link | Rating: 2.0
439. Christina G.
Never stayed at the hotel, went to the lounge for a night and it was a beautiful view best iv seen, drinks are $$$$$ a wonderful place to mingle and hang out, would go again!

26/08/12 | Link | Rating: 4.0
440. Holly C.
We stayed here while attending an event at the convention center. We got to stay on one of the "preferred guest" floors (24th floor) because we paid with an Amex (automatic starwood guest points!) The view was nice and I didn't mind the walk to the convention center. The food and stores in the hotel are a little...weird. It feels like a whole different place when you're on the 3-6th floors. Dingy, old and creepy.

I think we got really lucky that our neighbors were quiet most of the time. The doors and walls let so much noise in! Our friends were on the 10th floor and I guess it was obscenely loud for them. They also had one of the rooms with the window that the elevator is RIGHT in front of, hilarious, but creepy as well.

Our room was nice (free water bottles!) and my boyfriend and I fell in love with the bed. So soft...so heavenly.

I wouldn't mind staying here again if I knew I could get a high floor and peaceful neighbors.

12/07/12 | Link | Rating: 4.0
441. Carly P.
This review is for the BonaVista lounge at the top of the hotel.

All I can say is location, location, location!  Top that off with some great cocktails and this is a place you will not want to miss!

The hotel is located in downtown LA and the lounge on the top actually rotates 360 degrees to get a full view of downtown, Chavez Ravine, and Wilshire.  Go at night, the skyline is beautiful!!!

As for the cocktails you have to be careful with this place as they cater to tourists and have a lot of gimicky stuff.  Don't get the drinks where you keep glass/cup, stick with classic cocktails, wine and beer.

25/02/11 | Link | Rating: 4.0
442. Craig R.
This hotel sucks, here's why:

The front desk staff is incredibly slow and unhelpful.  They also charged me $600 for parking (I don't have a car) and checked me out "by mistake" twice.

The elevators are SLOW, and usually under maintenance.  We would give ourselves an extra ten minutes just to get out of the building.

They don't warn you when window washers are going to wake you up at 9AM, staring into your open blinds.  

Hot water was not working for the first two weeks of our stay.

The first five floors are a confusing maze of elevators and 'Restaurants', only one of which is open during regular hours.  The remaining fifteen open at random, and a few I never saw open.  

There's plenty of places to stay downtown.  I would avoid this place at all costs.

01/04/12 | Link | Rating: 1.0
443. Winnie L.
great location in downtown near everywhere you need to get to in downtown.  The Bona Vista and LA Prime are housed here.  If you want dinner or drinks with a sky-high view, The Bonaventure has two options for you.  Suede bar and lounge is pretty good though small and the small plate menu was really limited when i went.  The Bonaventure Brewing Company might be good for happy hour, but they're way too slow for lunch.  There are many other take-out options throughout the maze which is what the hotel is.

Besides the confusing layout of the place and the high probability of getting lost around here, the other bad thing is the lack of valets on a Saturday night.   $7 for 3 hours with validation.  I talked our $15 four-hour park down to the $7 because we spent good money at both LA Prime and Bona Vista  (come on, now).

They also don't have a clear sign directing eating/drinking patrons to the entrance on Flower Street.   Only hotel guests can leave their cars on Figueroa.   Also, the floor plan of the rooms are not rectangular or regular-shaped.  I think they were kind of like chunks from a donut if I remember correctly...like rounded trapezoid.  If you are a feng shui nut, maybe you'll have problems with this place (write me, i want to learn more about that stuff)

see review and pics of LA Prime: yelp.com/biz/la-prime-lo…
see review and pics of the Bona Vista:   yelp.com/biz/bona-vista-…

15/03/09 | Link | Rating: 4.0
444. Jacqueline M.
This is definitely a conference hotel - and as a result, the rooms are not the nicest Westin rooms, but there are other unique perks that would make me return.

My favorite parts of this hotel are the elevators. There are four "towers," all with color assignments, and each tower has an elevator. The glass elevators are on the outside of the building instead of the inside, and as a result, you can get magnificant views of LA from each one. It is not for those with a fear of heights, but it really is something that didn't get old during my stay.

A couple of notes:

The FedEx store/Business Center has all electronics 40% cheaper than they are in the Market next to check in desk. Also, there is a Staples two blocks away

The buffet breakfast is great - good selections and interestingly, an Asian food breakfast section as well.

Bring your own shampoo - though most Starwoods have decent toiletries, this one will leave your hair looking like straw.

Enjoy a beer in the revolving lounge at sunset - the views are (again) amazing.

Heated pool is an epic win.

If you don't feel like paying 40 dollars for a salad, there are cheaper dinner options on the 3-5 floors.

There are no USB outlets for charging anywhere. This is the 20th century, and maybe I am just a testy millennial (actually, there is no doubt - I AM a testy millennial), but I can get them almost anywhere.

The guy at the front was wonderful for directions and the conceirge woman I spoke with was great with dinner suggestions (OMG, CHAYA, but that is another review) and with directions for me to get to Santa Monica without a $60 cab ride.

All in all, a good visit. Would recommend for business travelers and families for the small details you probably cannot get anywhere else.

30/01/13 | Link | Rating: 4.0
445. Ryan F.
We stayed 12/27/10-12/31/10.

The Good:
Our bed didn't have bedbugs. There's the positive.

The Bad:
This hotel is not only dated, but also falling apart. There was caution tape everywhere you turned. The lobby is cavernous in nature and covered with many fountains -all of which don't seem to contain any water. Most of the lobby furniture is damaged and/or stained. There were constantly crews fixing one thing or another. One night it was a bleaching project - leaving the entire floor of the lobby (seriously the lobby is enormous) covered in wet, bleachy and smelly water. During our 5 day stay, there was also an ongoing cleaning project to the valet area of the parking deck which hindered this already grueling practice of futility (more on that later). It smelled so toxic in there that even the valet's were covering up for a SARS outbreak (see photos).  Everyday during our stay, it seemed like something else went out of service or broke.

First it was the elevators in our tower. The Westin is comprised of 4 towers and each tower has four elevators. All of ours were out of service within the first 24-hours of our arrival and remained that way for our entire stay. This meant every time we wanted to go up or down, we had to walk across to another tower. On one of the last days, both the red (our substitute elevator) tower elevators and yellow (where our room was) elevators were broken down. Then, the escalators coming to and from the parking deck were broken twice.

The Ugly:
When we got up to our room the first time, a fucking fake eyelash was staring me in the face from the surface of our arm chair. A FAKE EYELASH (check the picture)!  Additionally, there were some initials scratched into our bathroom mirror. Coppers, if there was a murder in our room, all the evidence is still there. Oh and please change your soap provider - I could go through a bar in one use of that paper thin stuff. Not to mention it just left me feeling like I bathed with soap scum.

Of all the problems we experienced, the valet parking was the worst. First off, there is nowhere else to park around the hotel. There's a parking deck across the street, but that will run you significantly more money. At least if you park there, you can get your car in a timely fashion.

Seriously, you cannot get your car in five minutes from the valet. There is no call ahead, one just has to wait with the rest of the unfortunate guests. On average, the wait was ten minutes but one night I lost my shit! We had a reservation for 8 o'clock and made it to the valet desk at 7:30 (the restaurant was only 10 minutes away). Needless to say, we didn't make the reservation and when I asked the captain of the valets what the deal was, he said it was a 3 level deck so it took some time. Someone please show me a three level parking deck where I cannot get my own car in less than five minutes. The valet area is constantly backed up and the attendants move at the swift speed of molasses. Seriously, if the valet was a functioning unit, I could conceivably knock up the review to 1 star from what is actually a negative 3.

Westin was a name I could trust to have quality up to a certain set of standards. No more.

16/02/11 | Link | Rating: 1.0
446. Mia F.
The Westin Bonaventure is a perfectly fine choice for a downtown hotel. However, expect no frills here. Notably missing were: in-room movie choices and a mini bar. What was provided was a hair dryer that blew out the electricity in the room, not once, but twice. The staff was quick to respond but offered only accusations instead of apologies.

Other than that, the bed was comfortable and the room was quite spacious. Once we told reception about the power going out twice they did comp us two breakfasts and our valet parking so at least they offered to do what they could after the fact about the fact that we were in the dark for about 10 minutes.

Views are excellent and the staff seemed pleasant.

10/02/13 | Link | Rating: 3.0
447. Monica P.
Nice location right in the heart of  Downtown LA, walking distance to many things.
A girlfriend and I came to LA for a relaxing girls weekend and it was so nice, rooms were small but accomidating. The Dual shower heads were AWESOME! The Heavenly Beds were to die for i could stay in bed all day! Food was great! Everyone was so helpful! The Concierge in the Evening was so awesome. 40 dollars for Parking is a little high but woth it. You can call down in advance to have your car brought so by the time your downstairs it will be waiting for you. We will most deff be coming back Soon!!

21/02/13 | Link | Rating: 5.0
448. D N.
Positive: Interior construction completed since my stay last year.

Negative: Called to confirm room and late arrival the day of my stay. At 12:05a I am 2nd in line to check in. Man behind me says they are oversold and he was still waiting for his reserved room 1.5 hours later. I approach the desk and am told "Your room is still being cleaned." I told the clerk to have the manager move me to another hotel. While I waited the customers to my left and right were told the same.

I called down for Valet at 8am, no answer. I asked the front desk to call and they answered. I thought Sunday at 8a maybe there is one person. When I got to Valet there were 4 people at the desk and they asked if I called.

I'm not sure if any department has their act together. Go elsewhere.

18/08/12 | Link | Rating: 1.0
449. Tina G.
Love this hotel, but I really miss the heavenly shower. They installed new shower heads & they are lame. Look great,but a light rain for my morning shower doesn't cut it for me.

24/07/13 | Link | Rating: 4.0
450. Andrew A.
Not sure if I would ever stay here again. I pricelined the hotel for $80 and still feel like I over paid. I've been to 3 other Westin's in other cities and they are nothing like this.

Save your money and don't stay here!

01/10/12 | Link | Rating: 1.0
451. Kali K.
This hotel RULES!

Maybe it doesn't possess the glitz of the W, nor does it have the trendy hipness of The Standard nearby, but it has far too many great points to be lightly tossed aside. It is a city unto itself, only missing a grocery/drugstore/Rx to complete it to perfection.

I haven't had the experience of booking on an auction site & getting a chintzy room. As an SPG member, who books directly via Starwood's site, I got reasonable rates & free upgrades to suites that rival any downtown apt.. By analogy, some ppl buy on eBay then expect to have the right to a manufacturer's warranty or perks at the store. It's ridiculous logic, regardless of one's SPG status.

The hotel itself, as well as the Westin with all its plush amenities, is a DREAM.

Service, however, is mixed. Some ppl are nicer than others. Three were downright nasty (Sophia at the front desk... I think her name was... Sonia? Unbelievably accusatory & rude, even after I proved her fault. She refused to apologize!) One point taken for service only & that restaurant offerings are limited at certain times. Can't do the Bona Vista before 4pm, but can't get Chinese food at Mandarin West after 5pm or on weekends. Grrr.

I love the views, waking up to my beloved 'Hollywood' sign. To make the Westin even more of a delight, it's in the middle of everything in DTLA. Walk a few blocks to LA Live. Stroll to Lil' Tokyo. Take the train to Hollywood or...

This is my fave SPG in California so far, and I've stayed at nine of them... and counting.

11/07/11 | Link | Rating: 4.0
452. Travis W.
Go West young man!  Well if you do, please know that you will feel like a rock star staying here.  Westin always seems to do the little things and most are familiar with the fact they provide an upscale experience but this place was just unbelievable architecturally.  Located in the heart of downtown LA the little kid came out in me once I got in the elevator because it's all glass and faces outside so you get to view the skyline as you ride it.  I could stay in there all day....teehee :)

The other cool thing was this hotel had like a little shopping are within it but it was too late at night for me to really get to enjoy that.  Also there is a running track around the center of the lobby overhead on levels 3 and 4.  So cool!!  Hey, I'm a construction guy....I'm into this sorta stuff!

The service was spot on and the front desk was more than willing to go the extra mile to make sure my check in was quick and to the point.

08/06/11 | Link | Rating: 4.0
453. Scot T.
I recently stayed here for a convention at the staples center in downtown, and I had a good time, but there were a couple of setbacks.

The hotel is beautiful, and the design is awesome.  From bottom to top floor, the hallways are all in a circular pattern and it can be kind of easy to get lost in.  I stayed in one of the parlor suites since me and some friends stayed together for the convention, and the room was great.  Had an awesome view, and was pretty spacious.

My only issues were these: there were a few instances where the staff misinformed some information to me.  Prior to checkout, I asked what the price was for parking for the total stay.  The guy in front told me it would be less than 50 dollars, but when I got my car, they told me it was something like 150 to take the car.  On top of that, I was charged for a microwave and rollaway bed that I never ordered or received.  Now if I had been forced to pay for all of these then I would have been pissed, but I talked with the staff and manager and got everything all cleared up and didn't have to pay that extra.  Like I mentioned, it was a miscommunication problem with the staff and it cost me a little bit more time while checking out.  It's also pretty pricey for the sizes of the rooms, but I kind of expected that since it's a pretty famous hotel.  Lastly, on the first night of staying, I ordered some extra towels and it took over EIGHT HOURS for it to arrive at the room (apparently there was only one guy working the delivery job that night).

So yeah, a couple of issues, but nothing that really ruined the trip.  If they hire some more people and get everyone on the same page with pricing, then I'll give a better rating.

08/07/13 | Link | Rating: 3.0
454. Will P.
I stayed here the last time the electric daisy carnival was in Los Angeles and I have to say I had am adventure. The lady I was with got to hammered to go to the music festival so I was carrying her back to the room caveman style. The staff thought I was a not so honest person like a person who has offended sex if you know what I mean so they called the cops on me even though she was the same lady with me during the check in and our rooms both our names are in the reservation.   You see it's good thing that acted that way but.if it was a person who offends sex .. But!!!! Being a paying customer.... I wish they were more observant on who I was with during check in before they call the worst police force in America  ( who tried to tell me I drugged the lady even though I did not because she's my lady and I had no reason to do that) and tried to tell me I was trying to break into a room ( my room) booked by a visitor from North Korea...... Ok sounds crazy right but it's LA night one of the last electric daisy carnival to ever be in Los Angeles. So the whole day was crazy and te cops were asshole trying to get me to say I had drugs even though I didn't just because I was going to a electric music festival. Pretty much I had to tell the cops if they didn't have sufficient evidence to charge me and I wasn't under arrest they were simply talking to me. I'm pretty much free to go or they can talk to a lawyer.  Which they decided it was in their best interest to let me go because the tums they found on the ground was not illicit nor they can prove it's mine since I do not suffer from heartburn...but they did try to get me to say a false confession because I will admit I was hella drunk and I am sure they just want to bust as many people going to EDC so they can get arrest numbers up so that music festival leave town.  Long story short I'm glad it moved to Vegas.  The distance keep the trash out. The cops are more professional and the hotel staff are not idiots in Sin City. I had to run back from downtown la to the hotel and convince the guy I'm not arrested and I want to make use of what I paid for and stay at the hotel. Which was no problem after begging but I had to find the lady I was with because since she passed out from drinking to fast to quick they freaked out and sent her to a hospital. Long story short I give a two star rating because location is everything and regardless how people hype up LA.  No offense. Los Angeles needs major improvement in it's law enforcement and service industry. To the office staff. Your workplace is in a shithole. Stop trying to be snobby. Especially if your job is dependent on guest and majority of people booking rooms are not superstar celebrities. Money is money regardless who gives it to you and I am glad edc moved to Vegas because EDM (electric dance music ) saved that town and they are building once again while LA remains stagnant  (except for Santa Monica and Venice and UCLA area.)

20/03/14 | Link | Rating: 2.0
455. Elizabeth G.
Stayed here for two nights for my sister's wedding and I loved everything about it. All the staff were super friendly and helpful!!! I would definitely stay here again!

15/10/13 | Link | Rating: 5.0
456. Kenny G.
Great room with a great view.  Here for a job interview and had a great nights rest before my interview today.  The beds were like sleeping on a cloud!

Taking the elevator up to my room on the 26th floor was exciting.  the elevators are on the outer part of the hotel with an great view.

Room service was very good.  When I got my order it was hot and plentiful.  They even called back to make sure everything was ok.

When back in LA I will stay here again!

13/03/13 | Link | Rating: 4.0
457. Elle S.
I need to start by saying I'm not entirely sure what star rating to give this hotel because it is absurdly gorgeous and luxurious, and if not for my one single issue with this hotel I would be giving it 5 stars. Unfortunately my one issue is kind of a huge one.

I stayed in the green tower and when I woke up in the morning I had a couple bug bites on my chest and noticed some blood stains on the sheets. These are definitely signs of bed bugs, and that's why I'm writing this review. I looked up this hotel on the bed bug registry website and it certainly looks as though it has had some history with bed bugs... and sadly so have I (in New York) so I know the signs when I see them.

It's really sad to me that this hotel apparently has not yet successfully eradicated its infestation, because it really is a beautiful place to stay otherwise. The dining areas and restaurants, though pricey (but it's downtown LA, you know what you're getting yourself into) are phenomenal and the atmosphere is fantastic.

I really hope this hotel has a bed bug-free future.

23/06/13 | Link | Rating: 1.0
458. Daniel T.
I had a great experience at this hotel. I will say, however, that we may have had some advantages compared to the average customer.

I had to work on Sunday and hadn't gotten to explore much of downtown, so we decided to get a secret deal on Travelocity for $111 (they gave a general area of downtown LA). I am always hesitant to make hotel reservations through third party sites like these, but I decided what the hell. Upon walking into the hotel, I immediately recognized the main lobby area from a number of films and was amazed by the elevators.

Jennifer, the woman who checked us in was very friendly and helpful. My girlfriend is a Gold Starwood Preferred Guest so not only did we get a free upgrade, but we got complimentary drinks from the bar. Our room was large and while it was a little outdated and could use some new furniture, it was spacious and we had a great view of the skyline and could even see the Hollywood sign and Griffith Observatory. Needless to say, I was pretty stoked.

You really do get a cruise ship feeling when in the lobby. It is huge and has a bunch of little stores and restaurants. The pool is okay, but the plaza that leads out to the pool is very nice and accompanied by the Bonaventure Brewing Company (which I would also recommend).

My girlfriend and I checked in late and wanted to explore the hotel a bit more. While the top floor restaurant and lounge was closed, some of the staff let us go up to check it out anyways. It is a revolving lounge and offers amazing views of the city and is very cool.

All in all, I had a great experience, but if I paid full price and didn't get the special treatment, I might be a little disappointed. If you can get a break on the price, I would highly recommend it.

25/06/12 | Link | Rating: 4.0
459. Thor Z.

26/04/12 | Link | Rating: 4.0
460. Sarah D.
This was a fairly nice hotel - a bit expensive for parking but overall the staff was pretty friendly and accommodating, which is what you most need out of a hotel.

The room:
Pretty nice rooms. Clean, had all the usual amenities. Nice bathrooms. Big enough for 2 people.

The Pool: Was pretty nice! Open till 10 pm. Outdoors on the 3rd floor. I went in February so it was a bit cold but was warm enough to swim one night. clean

Parking: They only have valet, which can get pretty expensive at $40 a night. I am sure there are other garages in the area, but this was convenient so I ended up paying.

Overall, the hotel itself is pretty quiet. You mostly see a lot of conference people around. There was also a bar/lounge downstairs. The minuses is the lack of casual dining places to in the hotel, and room service was way to expensive! Considering there are not a whole lot of places to eat around there late night...it can get a little annoying.

21/02/13 | Link | Rating: 4.0
461. Calen S.
Hotel common area was dirty and unkept, main bar was understaffed, and the line for parking took over 30 minutes to get through the line. Find somewhere else to stay!

25/11/13 | Link | Rating: 1.0
462. Daisy M.
Got this on Priceline's "Name your own Price", so for the pricing of my bid, it was well worth a FOUR STAR. However, for regular rate's sake, I rated this place 3Stars due to the following...

1. Beds are smaller than the normal size. We received to double beds and the full size was smaller than usual. I'm 5'4" and my feet hit the exact edge.

2. A large hotel, it's really random that they don't have an elevator that stops at the fourth floor. You have to walk down stairs to get to that floor.

3. Parking is pricey. SUGGESTION: Park at the LA world trade center. It's 8$ per night

GOODS: Heated pool, clean rooms, lovely views, about 4 to five restaurants, suede lounge and bar to dance.

18/06/12 | Link | Rating: 3.0
463. Melinda B.
I have stayed at this hotel every other month for probably 3 years now. It's a lovely hotel. The rooms are odd shaped, but I love the big windows, the cleanliness (westin's trademark clean lines and crisp decor), and I also like the staff here. For the most part they are all hospitable and do their best to accomodate guests needs. Only now and again will you get a "stick in the mud"... but not often enough to upset me :).

I used to work for Westin hotels, and so I know thier high standards - and I have to admit this hotel upholds them better than the one I used to work for! :)

The only sad thing about this hotel is the lack of stores - from floors 1-4 there is a mall-like quality to the hotel; with plenty to see and do. My suggestion would be to add an arcade for kids (and adult kids) to get people out of their rooms more. Next I would say GET A BIGGER GYM! Not everyone lives to treadmill it up lol. More weights, more machines, etc.

Anyhow, I lvoe Westins, and especially this one - my home away from home. :)

28/03/13 | Link | Rating: 4.0
464. Marko C.
This review is strictly for the customer service and ballroom facilities at the Westin Bonaventure, Los Angeles.

** I first have to start off by saying that 85-90% of my Yelp Reviews are 4 & 5 star reviews.  I rarely give a 1-2 star review.  The Westin Bonaventure earned a shiny 1-star today!

I attended an Economic Forecast conference today at the Westin Bonaventure.  I arrived at the hotel at 7:30 a.m. and the hotel's parking lot was already full.  The guard in front of the parking lot entrance instructed me to park at the Union Bank parking lot across the street from Figueroa.  Before driving away, I asked the attendant if the rates were the same, and he assured me that it was going to be the same rates / validation as the Westin Bonaventure hotel.   I thought it was pretty neat to have entered the Union Bank parking lot and there were PLENTY of parking stalls!  Hurrah!

When I got to my conference event, I attempted to get my parking ticket validated so I could get the complimentary parking (included in the conference fee).   I was told that the parking lot attendant had told me to park in the wrong garage.   I explained my situation to the Westin staff and they said that there is nothing that they could do for me, despite it being their mistake.   I only stayed at the conference event for 3 hours, and I ended up paying $38.00 for parking!!!

Come on, Westin Bonaventure - educate your employees properly!!  This was an unprofessional and unnecessary mistake that MANY people at the conference event had to endure.

The ballroom facilities at the Westin Bonaventure is dated (c 1970's?) and uninspiring.  The conference event was held in the main ballroom and the room is painted in dull wood colored browns that make the room washed out and boring.

The guest services / hostesses / servers were lazy.  Apparently, there were 6-7 servers who were assigned to the beverages / breakfast area.  I noticed that most of them stood around and chatted almost the entire time.  Guests had accidentally spilled food on the carpet, and the waiters just walked around it.  Not sanitary or clean at all.

For such a beautiful exterior, the Westin Bonaventure has such trashy interiors and unskilled workers.

21/06/11 | Link | Rating: 1.0
465. Alex Y.
The Westin Bonaventure is a landmark of downtown Los Angeles. Unfortunately, the rooms could probably use another update/refreshing. During check-in, I was fortunate enough to get upgraded to a suite. Upon entering the room, there was a lingering smell, more along the lines of a room that is old and has seen a lot of traffic. I was so tired I put this out of my mind and was able to still get a good nights sleep. In the morning, I had breakfast at the Lake View Bistro where the spread for the full buffet was quite impressive. Catering to guests from Asia, in addition to the standard eggs, bacon, sausage, pancakes, and hash browns you would find at a normal buffet, they had a section with congee, miso soup, noodles, chicken, and grilled vegetables. There is also an omelet station and a wide assortment of fresh pastries and breads. It is a little pricey ($27.95 for the full buffet) but given I had a voucher for a $21 discount, it was absolutely worth it for $7.

27/11/14 | Link | Rating: 3.0
466. Riccardo S.
Well, this trip didn't start out that well.  My fave SPG property in LA wasn't available for the nights I'd needed, so I proceeded to look further afield.

This Westin wasn't exactly near where I'd needed to be, and the warning that there was construction made me a little leery, but I went with it.  Very happy I did.

Pull into the convenient underground garage, and a team of Bell staff jump to action.  Upon reaching the lobby, I was a little taken aback by the scope of the construction going on, but the Front Desk staff had grace under pressure, with a smile and warm greeting, telling me that they had a brand new room for me.

Well, the room was *so* brand new that the smell of fresh paint was still heavy in the air, and someone had forgotten to put a chair at the work desk, so...one call down to the Front Desk, and all is sorted.  A Bellman meets me in my original room, and brings my bags to the new suite one of the Managers meets me at to personally apologize.  The suites are spectacular both in terms of outfitting and the views, and my only regret was that my stay was so short.

The rotating bar in the hotel is mellow, and has a great selection of drinks.

I look forward to coming back, because if they were this good under construction, I know they'll have an excellent property thereafter.

21/12/11 | Link | Rating: 4.0
467. Hanna S.
Get ready:
-- To pay $40 for overnight parking
-- To pay for wifi access

Having gone to the cool rotating bar in the past, I was stoked to land a priceline deal for a single occupancy room. All I can say was that I wasn't impressed. The pillows had hairs strewn on it. The linens were very starchy. I guess the detachable shower head was something other hotels don't usually have, but the flow was way too weak. May pay another visit to the lounge again, but will definitely not be staying another night here.

08/11/13 | Link | Rating: 2.0
468. Ana G.
After a long night hotel was kind enough to check us in late regardless of the circumstances friend was wheeled up to the room (you can imagine what kind of evening we had), extra towels, water and bed were provided... No questions asked ,made us feel comfortable and gave us a room upgrade.
I'm a huge LA fan and the portraits around the room of the city were fabulous from past to present.

31/03/13 | Link | Rating: 4.0
469. Jennifer L.
I'm surprised this place only has an average of 3 stars.  I stayed here for a quick overnight trip this past weekend, and it was a 100% pleasant experience.  

First off, I booked a room rate that had the valet parking added into it for a discounted rate (with in-and-out privileges), but when I arrived at 4pm, the lot was full.  Annoying.  So I had to park across the street for 20 bucks a night, no in-and-out.  I walk into the lobby prepared to do battle with the front desk person, but I never even had to open my mouth.  She was super friendly, greeted me warmly, used my name, and as soon as she got the pleasantries out of the way, she says they've upgraded me to a tower suite.  Nice!!  (That's an $80/night upgrade, btw, so I'm happy to let the parking issue go now.)  And the room was awesome -- huge bedroom with king-sized bed, TV, two bathrooms, living room area with a little bar/mini-sink/fridge and another TV.

Also, this hotel accepts dogs.  It's not a well-advertised fact, but if you look REALLY hard, you can find their pet policy.  AND they don't charge you extra for them.  You folks who have to travel with animals know what I'm talking about -- it can end up costing more for the dogs than it is for the initial room rate.  My two pugs and I had a fantastic time.  (P.S.  Email or call the hotel directly re: the pet policy.  These things change a lot, so to be safe, I'd contact them before you book.  That's what I did.  If you follow their pet rules and sign a waiver, everything's hunky-dory.)

Lobby was beautiful, room service experience was exceptional (ordered dinner), room was fantastic, all the staff was courteous and friendly.  I didn't visit the bar or any other services b/c I had my dogs with me, so I can't comment on those, other than they looked nice as I walked by.

Overall, a great experience!  I'd definitely stay here again!

04/09/12 | Link | Rating: 5.0
470. S J.
I am a fan! Clean, comfy and dog friendly!  
Great location if you need to be in D/t L.A.
The rooms are clean. The lobby is nice.
Yes! It was built in the '70's, but I think that's kind of cool.
Rooms are well maintained, nothing fancy, but the Heavenly beds are just that, Heavenly!
My only complaints are the o/nite parking is OUTRAGEOUS ! And the bar is really dated. But when you've got a room that rotates and offers a view of the entire downtown LA area, who needs to remodel?
Drinks and apps are overpriced, but really what do you expect?
I've stayed here a few times and as long as they allow my dog, I'll be back!

22/02/13 | Link | Rating: 5.0
471. Michael S.
After a couple days here at a conference, I can easily say that the Westin Bonaventure was wonderfully exotic, exciting, avant-garde, and magical ... not. (Who does the "not" joke anymore?) Actually, the Bonaventure was kind of a blah, minimialistic ... a facade done on the cheap.

I've been to worse hotels. You have, too. For the price, one should expect more service, better catered food, and better rooms. I think the real problem is that somebody somewhere has decided to cut corners and cut expenses. Those cuts show. It felt like the front desk, valet, and other services were understaffed. Parking actually lost a friend's vehicle. Funny now. Not so much then.

I know that the Westin Bonaventure isn't a 5-star resort, but it actually could be.

03/07/11 | Link | Rating: 3.0
472. john p.
A nasty tacky place with horrible service! NEVER AGAIN!!!

06/06/14 | Link | Rating: 1.0
473. Grace Y.
The hotel has 4 towers, and they actually connect to each other so if you have friends who live in a different tower, you won't have to go back down to the lobby to get to them.

They ran out of regular card holder slips, so they gave me the platinum card holder cardboard thing which said breakfast and wifi included. Only upon further questioning realized it was not unless youre a starwood member. But i prepaid the room so no Starwood points. But the lady at the reception was nice and gave me free wifi

Thought was cheap the housekeeper is only allowed to give Only 1 bottle of complimentary water per day, in Beijing Westin chaoyang there were no restrictions with the water, and we are talking about a developing country. Here is downtown LA in one of the richest cities in the world and being so stingy. That would only lead me to believe the signs to not change sheets and towels (which i dont change) are not "for the environment," only to fatten bottom line even more, which I knew already but now is too obvious with the stingy water situation. What are they going to say now, to save on plastic bottles for the environment?

remember to check your bill at the breakfast buffet too-My neighbor had something extra tacked on there that shouldn't have been there that they took off after questioning.

Besides that, The bar looks and sounds horrible, full of old people who want to look like they are having fun, and to some degree maybe even deceive themselves thinking that they are. But really, how much fun can you really have at a hotel bar?

Finally, Westin beds are extremely comfy with their mattress topper: heavenly brand bed Retails for 2000 dollars but can get the same at mattress king on pico blvd for about 500.

04/08/12 | Link | Rating: 3.0
474. David C.
Staying here this weekend.  Rooms are small   staff never knows and answers to any hotel-related questions.  Concierge desk had two attendants and I still waited 21minutes for the attended.  Valet is overpricedat $43/day. Better offer of, $6. All day parking at  333boudrais st, one block Away

06/08/13 | Link | Rating: 2.0
475. Brian K.
what a lovely hotel/fortress

our hotel room had such a nice view.  it was small, but the whole side of it was windows. and the skyline was beautiful. and the room was tastefully done.  and the bathroom was cute although there was no fan in there.  

the top of the hotel has the rotating bar.  they had such good skull vodka drinks.  the whole bottom part of the hotel is like a city.  they have a mall with a bunch of restaurants.  even a korean restaurant!  the gym is well equipped and has a water cooler and towels.  the pool is very nice and you can order food and drinks to be brought there.  

best of all, it is priced very cheap given how beautiful and high quality it is.

would definitely return there if staying in downtown.

18/10/12 | Link | Rating: 5.0
476. Carrie S.
Love this place

20/11/13 | Link | Rating: 5.0
477. Adrienne M.
I stayed here on a recent business trip to LA and overall I was really happy with the hotel.  I think they've done a lot of remodeling lately.  I wouldn't describe the atrium area or the rooms as dated at all.  It helped that they upgraded me to a suite on the 25th floor, which had a killer view, way more space than I needed and two (!) bathrooms.    Apparently Westin is famous for really comfortable beds, and this one didn't disappoint.  It was the most comfortable bed I've ever slept in.   The atrium does have a lot of concrete in it, but I thought it was pretty with the fountains and glass elevators.  

There are 4 nice, sit-down (expensive) restaurants in the hotel, none of which I actually ate at.   Then there's also a food-court type area on the 4th floor with lots of fast food places.  I also didn't eat there, since the choices didn't look very appetizing.   I did order room service for dinner once.  It was typically over-priced, but surprisingly delicious.  I had the salmon with mashed potatoes and veggies and a flourless chocolate cake.  It cost almost $50 with all the various taxes and fees, but the food was really excellent and the portions were humongous.   I tried to go to the Lobby Court restaurant to get some quick hot chocolate & pastry to go  but they were out of both hot chocolate and most pastries...around 8 am.   That was pretty weird.

I didn't make it to the pool, but I did work out in the gym a couple times and thought it was very nice for a hotel gym - very clean, lots of equipment and not that crowded.  

Service was overall pretty good.   One time I got some take-out dinner and realized after I got home that the restaurant didn't give me any utensils, so I called room service and asked if I could have some and they brought them to me and didn't charge me, which was really nice.  The people at the front desk were really friendly and always had a smile.

Probably the biggest thing I liked about this place is that I felt like they didn't nickel and dime you for everything, like many pricier hotels, especially business hotels, do.   They gave me a coupon for free internet, normally $13 a day, which is awfully high.   But the gym was free, and the room also had complimentary bottles of water as well as tea and coffee, which was just great.

The internet was terrible.  Like I said, I had it for free but I would have been really upset if I had paid.   It could load a webpage slowly, but was too slow to stream movies or music which is the primary thing I wanted to use it for.   It's 2011, I just don't understand why so many hotels still don't have functioning wifi.  

I definitely recommend joining their free Starwood Preferred Guest program - I'm not sure that's why I got upgraded to a suite & free internet (might have also had something to do with the fact that I was there for a whole week and that I didn't get a cheap rate on a third party website), but it certainly doesn't hurt, since it's free.  You get points every time you stay in their hotel group (Westin, W, Sheraton, etc) and can redeem them for free stays.  

It wasn't the nicest hotel I've ever stayed in but it was also far from the most expensive and for the price (around $200 a night) I think it's a pretty nice hotel.  I would be very happy to stay there again if I go back to LA for business (if I went for pleasure I doubt I would want to stay downtown).

19/11/11 | Link | Rating: 4.0
478. S E.
This is my first review ever for anything.  Stayed here at the end of June.  

Me and my boyfriend checked in around 10:30pm on a Saturday and had to wait for about 30 minutes because they couldn't find our reservations in their systems (we had our email to show we booked a room).  There was ONLY 1 person at the front desk and he was trying to help everyone, pushed us to the side.  After about 30 minutes of waiting, called us and told us we would not be charged the overnight parking fee of $40 since we had to wait.  At this point I was already frustrated because we just drove down from San Diego earlier.  Got to the room and it was tiniest hotel room I've ever been in.  It was barely enough walking space, the restroom was decent.  Dealt with the room, continued our night and had a late check out the nxt day.

Few days later, my boyfriend check his account and we were charged the $40 that we were told would be waived.

Overall, the stay was not that satisfying.  I don't understand why there is a overnight parking fee if you are a guest at the hotel and they need to up their customer service.   I really expected more because it seem like a nice hotel and the pictures look great and it was not.  Will not be staying here anymore.

We did not contact the hotel regarding the $40 and figure just let it go (because my boyfriend did not want to deal with it).

15/07/13 | Link | Rating: 2.0
479. Randi B.
Maybe if things had gone the way we planned, this would be a higher rating.

My friend booked a room on Hotwire, and she chose this hotel simply because on Hotwire she was given the option to select what type of beds she wanted. She wanted two, since there were three of us staying here.

We arrived and she checked in. While she was checking in, my other friend and I sat on a bench and looked around. I had been here once about 10 years ago for my dad's retirement party, and I remember all the pretty fountains and ponds in the lobby. They are all drained and filled with sandbags right now. I think they are undergoing construction or something, but it looks crappy.

Check in took entirely too long, and then I saw there were two people assisting my friend, so I figured there was a problem. She finally came back to us and was pissed. We were given a room with a "king" bed and they were booked up and would not be able to move us to the room we had booked. The second person who had come over to help her was a manager, who told her "people who book on Hotwire get whatever we have leftover." Well, excuse us! So, in lieu of two beds, he gave us free parking and free breakfast. He also said they would send a small roll up bed for my other friend to sleep on.

Got up to to the room. It smelled weird. And it was soooo small. I'm not saying I need a grand suite, but once they put the extra bed in there for my friend, there was no room. Her bed was up against the window. Oh yeah, our "king" bed was a queen.

The bathroom was a good size, but the sliding door was super loud (woke us up when we were sleeping and one friend needed to use the restroom) and did not provide any privacy at all. I don't like hearing my friends poo from the bedroom, sorry.

Anyways, we didn't spend much time in the room, just to get ready for dinner and sleep. Once we were all perfumed up and ready to go out, we realized it wasn't the room that smelled, it was the bathroom. It was moldy or something? I don't know, an odd smell.

We visited the bar at the top of the hotel at the end of the night (which I have reviewed separately) but that was also a terrible experience, shitty drinks and bad service.

So in the morning we went for our breakfast. It wasn't whatever breakfast we wanted, it was the buffet, which is incredibly small and doesn't have much to choose from. I will say though, Edgar, our server in the dining room was super sweet and provided the best service ever. EDGAR is the only reason they get 2 stars. The food itself wasn't all that, but it was free, so whatever.

Check out time! My friend called down to valet to have the car ready for us, which they were able to successfully pull off the previous night when we wanted to go out.  

We went down to the garage. Waited. Waited. Waited. People came and went. Lots of people came and went. My friend finally went over to the valet stand and asked where her car was. They said they couldn't find it in the system. LOL, I was secretly hoping they had lost her car, because at this point, it would have just been the cherry on top of this experience. Well, they found the car and finally brought it out, and we left.

I would not stay here again.

28/07/11 | Link | Rating: 2.0
480. Linford E.
A great stay always starts with the check in. Well our lady was really cool. She ended up being from SD and after a 10 minute conversation I was handed key cards to our junior suite.

The room was on the 31st floor with a great view. It was very spacious with a cool rotating tv. A bonafide 4 star spot that I would definitely return to.

Oh yes, I must mention the $38 parking fee, so I see how that might be a damper, but all in all, it was worth it.

23/03/13 | Link | Rating: 5.0
481. Brandon-Kristen J.
The Westin Bonaventure  in downtown Los Angeles is the epitome of class.  As you enter from the parking garage there are  a few flights of escalators that lead you to the grand lobby. Posters of movies that have been filmed on location decorate the walls in the hallway. Now the lobby is absolutely breath taking ! A large water fountain immediately caught my attention as well as the see-through elevators that are positioned in the center of the hotel.  Very courteous and professional staff. The lobby has several restaurants, a food court, gym, spa, and even a nightclub/lounge. My room was a standard King and the bed was amazing! Almost as comfortable as my bed at home. The view is unbelievable . As I looked out my window, from the 18th floor, I was blown away by the trees and the DTLA skyline. My girlfriend and I have stayed at dozens of hotels in LA and this hotel has the most to offer by far. Valet parking is a bit steep( around $37). The two amenities that are at the top of my list are the pool and the revolving lounge/restaurant at the very top of the hotel. The pool itself is on a rooftop and has nice views and allows you to soak up some sun during the day. After the sun sets head up even higher to the top of the hotel and grab a drink at the rotating restaurant. As you sit down the entire area is literally rotating (at an extremely slow pace of course) and you get a very memorable experience.  We will definitely be back soon.

19/06/14 | Link | Rating: 5.0
482. Christina H.
this is my first visit to LA and first stay in the Bonaventure. that being said i have traveled the world and stayed in many a westin hotel so i have a fair basis for comparison. the one i can most compare this to is the westin in downtown atlanta. both are large and dated cylindrically shaped hotels with floor to ceiling windows and a restaurant on the top floor. both fall in the below average category for me and my experience at westin hotels. they do the trick but are nothing to get excited about.

on to the specific for bonaventure:

pros: really friendly and helpful check in staff (bless them and they were busy even at midnight but still kept a big smile on their faces!), speedy elevators (fun external glass elevators with a view of the city), large lobby space, starbucks on site, and standard heavenly bed

cons: small rooms, dated especially in the hallways which look pretty run down,  and very noisy (so much so that i had to change rooms because the connecting door in my room made it seem that the gentleman coughing next door might as well have been in bed with me... kept me up for an hour and then i had to cave and switch rooms at midnight)

my new room is quieter than the former and i got a decent night sleep in my heavenly bed and felt refreshed after my heavenly shower. but overall experience is definitely short of heavenly!

28/01/13 | Link | Rating: 2.0
483. Rita B.
We were here for a couples night. Great architecture, felt like an airport! You walk in, and you instantly smell this citrus lemon scent - smells so fresh and clean! We were greeted by great reception.

The rooms were decent size, the shower head was AWESOME, felt like I was standing in the rain! Their soap, that little green leaf soap smells like heaven! The internet was a bit slow.

Overall, great service. There are quite a few places to eat on the 4th floor too!

18/04/13 | Link | Rating: 4.0
484. Javier V.
Giving this hotel a one star is like clubbing a baby seal.  This hotel has the worst service ever!!! BAR NOON. Parking is horrible and expensive the front desk clerks had no idea what an SPG member was??? Hello your owned by STARWOOD properties.  The room was a closet and for the price we got burned. The dining food and drinks had no taste or flavor for being in the heart of LA they'd have a better variety NOT!!!! Your better off at the local Motel 6 at least you'll get a continental breakfast.

23/12/13 | Link | Rating: 1.0
485. John L.
Just stayed here for 2 nights. Got a pretty good deal on priceline, $90/night, but don't get SPG points if you book via priceline... boo!

The hotel is in a good location, not too busy. There are small telltale signs of it's age but some of the rooms have recently been redone. They actually had HD programming on the flat screen HD tvs. I've been to so many hotels where they have nice new TVs but no HD programming.... the only problem was that they recently switched from HBO to SHOWTIME and some of the HD  channels (SHOWTIME, ESPN, and HDNET) weren't working. Needed "authorization."  I called the front desk, they called engineering, and they moved us to a slightly bigger room where ESPN was working. Kind of a hassle with 2 kids tired, sleepy and ready for bed, but it was worth it.

There were some other minor issues. The cold and hot water handles were switched and on the wrong side. The toilet lid wouldn't stay up. One room had a safe and the other didn't.

The Westin Heavenly beds are always nice. Slept really well, but that probably had to do with the fact that I was so wiped out from travelling with kids.....

The valet parking is kind of a ripoff, like most other hotels. $38/night with in and out privileges.

I can't complain too much, got it for super cheap. I probably would stay again if I needed a hotel in the area and got it for the same price.

07/12/11 | Link | Rating: 3.0
486. Chris G.
This posting is mainly for the valet services provided by Encore Hospitality Services than for the hotel itself, only because I couldn't find Encore within yelp.  I decided to go to Los Angeles for the day and treat myself out after a horrible week at work.  I found a good price on priceline for this hotel and decided to stay there for the night.  I got to the hotel and found out that they only have valet service.  This was my first time ever using a valet service and at $40, I thought it was a bit steep, but I decided to go for it because I was treating myself out after all.

When I picked up my car the following day, I had found that they had broken my car door handle and left it on the floor.  I filled out a file claim with them and they never gave me a copy of it.  The Assistant Account Manager, Fathi Abdulkarim, told me that he would get back to me within a week--personally.  After going a week without hearing anything back after I had wrote them an email the following day after the incident, I finally got an email from a different person stating that they will "investigate" and get back to me.  Three days later, they emailed me stating that they were not at fault.  I was at a loss for words.  Shuffled around, made to wait for a response only to find out that they were not at fault--they could care less.  Stupid and ridiculous.

If you're going to stay at this hotel, it would be in your best interest to either park across the street for $20 less or just find another nearby parking structure that offers parking for significantly less.  Also, downtown LA parking structures were pretty vacant in this area of downtown, so avoid valet if you can or want to!  Save your self the headache and don't believe anything these valet crooks tell you.  If they mess up your personal car or rental, it'll be at your expense.  They'll just shuffle you around and tell you empty lies just to get you out, and then they get off scot-free.  I personally felt like I was robbed and cheated.  The experience ruined my trust in any valet parking services.  I just hope that people can learn from my experience.  Lastly, all I can say to these crooks is that Karma is a B****.

16/12/13 | Link | Rating: 1.0
487. Sandra A.
Not impressed, checkin service is  adequate, food at bar was OK, room sufficient, pool area a mess: no towels, no attendant to ask for towels, just an odd setup all together.  Hotel is basically good for edible food, a bed and bathroom, nothing more.

23/11/13 | Link | Rating: 3.0
488. Victoria C.
The Westin Bonaventure Hotel is by all means an extremely iconic hotel in LA. Countless movies have filmed at or around the hotel over the years. However, it's still a bit oudated and could use a facelift. It's also well known for their revolving Bona Vista Lounge which is awesome. The accomodations howevere are so-so and service is average at best.

I arrived in the wee hours of the morning for an ongoing bachelorette party and we couldn't check in close to 25 minutes because they said they were updating their system or something. So we waited...and waited and finally got checked in. We were hoping for a complimentary upgrade because that's what a lot of nice hotels would do. But no such thing. We got 2 rooms that were connected and thank goodness for that because not too long after we started showering and getting readya for bed, 1 of the toilets just stopped working. It wouldn't flush or anything so we had to use the toilet from the other room. We finally went to bed and early morning the alarm goess off in 1 of the rooms withot us ever setting it. It kept on going off until one fo the girls yanked the plug out. That ruined the morning a bit for us. I think maybe housekeeping should awlays do a thorough check of the rooms including the alarm clocks!

Anyway, the rest of our stay there went without incident. If it wasn't for how "cool" the hotel is with it's glass elevators and all, I think my rating would have gone down to a 2.5 stars. I would stay here again out of convenience if I was having a late night at the bar/lounge or surrounding areas but there are plenty of other hotels to choose from in downtown LA.

17/09/12 | Link | Rating: 3.0
489. T H.
Jun 27, 2014
First of all let me start with we have stayed here before and had no issues but...
My spouse called the reservation line in may to book two rooms for a weekend in June. He gave his credit card number and was quoted a price and told that one room would be charged to his card now and that we would owe $563 for the total cost of the second room on arrival. We arrived at check in and were told that my spouse's credit card he had used to reserve the room was "not working" and that it had appeared that the first room had never gone on the card as the reservation line had said it would. I used my credit card and the charge came to $1136 for the stay, ok, no biggie. We stayed the three days and went home. The following day my spouse received a call from his bank that the hotel had charged over $900 on his card! The $1100 was still on mine. Of course we called the hotel directly to figure out what was going on. We were told that despite having a reservation we were charged the DROP IN rate for BOTH rooms, TWO parking spaces when we only had ONE car and most frustrating charged for the "breakfast" package as well. What's the problem with this last one? not ONCE were we told we had the free buffet breakfast and no coupons were given to us at check in to use! we were not told that we were being charged for two parking spaces and we were not informed that the $1163 was just the drop in rate for one room. Which brings me to the issue of my spouse's card "not working" at check in but magically working once we got home? I have never once stayed in a hotel where they didn't charge you until you got home. We have called corporate and have gotten nowhere with their petulant staff who insist that unless we produce our email confirmation they cannot do anything. they refused to tell us the name of the person who did the initial reservation. we did get a confirmation email stating "we are ready for you" but no email regarding the initial reservation. Our fault for not being vigilant about that? Perhaps, but I wonder how many other guests are being ripped off by this blatant scam. Just as a side note, these rooms were no where worth what we paid. One was right by the elevator, the iron didn't work, and the bathroom fan did not work. Housekeeping was ok but I had to request non-decaf coffee as that was all that was given to us the first day. WILL NEVER STAY HERE AGAIN

29/06/14 | Link | Rating: 1.0
490. Sarah R.
I used to hate going into the Bonaventure. My bf would always want to walk through during our errands in DTLA. However, now, with all the changes they are making, it's a great place to pop into whenever. The vibe is getting really good. The bar area in the middle is nice. They are lightening up the place by leaps and bounds! There have been more people in and out as of late too!

It's fun to ride the glass elevators. The spinning bar at the top of the hotel is awesome too.

Can't beat how cool the exterior looks too! It's a really great design.

Concrete darkness turns hip! Give Bonaventure a try!

20/10/11 | Link | Rating: 4.0
491. Angie L.
We pricelined it last minute and got the hotel for $89/night. We stayed here years ago and remembered it being okay, so we were happy w/ the choice.

The goods:
- Convenient downtown LA location. It's close to freeways so it was easy to get in and out

- Friendly staff, especially the valet people. We called down for our car and both times, our car was already waiting for us when we got down to the garage, and we were always greeted by name, which was a nice touch.

- Room was decent size; not too big, not too small, albeit awkwardly shaped. A lot of wasted space due to the giant headboard that connected our two queen (or was it full?) beds.

- Comfy Westin beds

The not-so-goods:

- The club was hopping all night long, possibly because it was Halloween weekend, but even at 4 am, we could hear the music. When we checked in, we requested to be away from the club and we were put in the Yellow Tower, which was supposedly away from the club. If that was away from the club, I don't want to know what it's like to be close by to the club.

- Double pane windows should probably be considered by the hotel. Once the noise from the club died down, all we heard was traffic from the outside. We were on the higher floor.

- Paper thin walls; we could hear neighbors all night long, especially when they were showering/flushing the toilets as if the pipes were right on the walls.

- $38/night for valet? What a rip off! Add the tips, boy, that added up quite fast! I don't think I ever paid for more than $25/night for valet in downtown LA prior to this, so that was a sticker shock!

- Seriously, Westin, when are you going to join other hotels and give your guests free internet?

- Not sure how clean the beds/beddings were honestly. Both the Mr and I ended up with scratches and red bumps all over our bodies. Not bed bugs bumps thankfully!

In conclusion, we didn't spend a lot of time in the room/hotel due to a wedding we were in town for, so $89/night is acceptable (if you don't count the crazy valet rate that is!). I wouldn't spend full rate for it though since everything is so expensive at the hotel.

04/11/12 | Link | Rating: 2.0
492. Kim B.
I've stayed here several times and have always been satisfied with my experience. I like the downtown location but hate the downtown price for parking. When reserving a room, make sure you take into account the $38 a night valet parking fee. My suggestion is to "name your own price" on Priceline for a 4-star hotel in downtown LA. You will either get the Westin Bonaventure or the Hilton Checkers (both good hotels). I managed to reserve a room here for $100 for a Saturday night. I was walking distance to bars, clubs and restaurants. There is also a food court inside the hotel where the pizza was surprisingly delicious. The rooms are small but comfortable and you'll love the Heavenly bed.

27/03/12 | Link | Rating: 4.0
493. Qanelle J.
I've been here several times for award ceremonies. The halls are huge and can fit tons of people. Park across the street for cheaper parking and you won't have to wait for the slow ass valet service.

28/12/12 | Link | Rating: 5.0
494. Kristine T.
Stayed here this weekend with about 4 friends so we have go barhopping at night. definitely a great place to stay if you want to barhop right in downtown and feel like a movie star since many movies have been shot in this hotel. When you walk from valet to the front desk, you can see all the movie posters on the wall. parking is expensive, but definitely use the valet, it's a lot easier that way.

Walking into the hotel, you are presented with a grand bar in the center, and a view of  the inside, with the tall elevators and high ceilings. it definitely is grand and pretty. They have a variety of stores and restaurants that you can go to as well inside.

Our room was found on some money saving website, and for the price we paid, we got a lot more than we asked for. Our double room have a beautiful view of the city, It was well organized and had all the accouterments that we need for a day and night out.

I had a great stay at the Westin!

01/04/12 | Link | Rating: 4.0
495. Gray L.
Decent hotel but parking there is horrendous. If you have a car, do not book this hotel.  It's 42 per day for valet.  Public lots around the hotel is 36 but the hours start at weird times.  For example, we parked at 10pm and left at 10 am but we has to pay 72 bc the parking lot said the hours start at 5am.  Beware!

02/01/14 | Link | Rating: 3.0
496. Rebecca C.
Nice hotel, and I definitely appreciated the overflow parking structure across the street with pedestrian bridge access--smart for LA.

I was here for Salsa Congress 2013--a huge salsa dancing event held one weekend a year in LA and people all over the world come for it (there are several all over the world in various large cities as well)--so my review is going to be extremely limited.

Overall, the staff was really great! The late late night bartenders were really nice and very accommodating, a pleasant little surprise for a fairly extravagant hotel. I even had a nice chat with one of the security guys at 5:30am, and he was also very kind and totally helpful. I'd been up dancing all night, and had to figure out which side of the hotel the parking structure where i'd parked my car was on.

The ambiance was pretty cool--I loved the use of color-coding for each tower--and all the pools and glass elevators were very serene, yet chic.

It was a great place to host Congress, and I was pleased on nearly every front. More dance floor space than I'd ever experienced before, and I got to dance with people from all over the world! So cool.

29/05/13 | Link | Rating: 4.0
497. Suzan Y.
very beautiful place to go with family or couples.This review is mostly about the "revolving lounge on 35th floor " The food is not that great and the prices as well. They have very good french fries and their Piña colada is too good ! the view is as nice in the morning as at night ! very nice and peaceful restaurant

01/08/14 | Link | Rating: 4.0
498. Sharon W.
I wish I could give this hotel 100 stars. I didn't stay at the hotel, but the service I received was above and beyond. A Westin employee found my son's cell phone last night in a cab-I wish I knew her name to thank her. I was frantically trying to reach him and she answered to let me know she found his phone and was taking it to the hotel and they could ship it to me. I spoke with Dominic in security that night and he explained the process to ship the phone. I had no idea if my son made it to his destination and Dominic was so nice and understanding that I was a little frantic at the time. This morning I spoke with Frank who is handling shipping the phone. I don't think these employees realize how much their assistance meant to me. Exceptional service and I wasn't even a guest at the hotel. Thank you!!!

28/07/14 | Link | Rating: 5.0
499. Ken L.
We were very pleased with the hotel, including the staff and accommodation itself. There was one problem with a nighttable lamp.  When the front desk was notified, the appropriate person was sent to the room to repair the problem almost immediately.  The one issue I had was having to pay for the Wifi.

27/01/14 | Link | Rating: 4.0
500. Sergio K.
Great hotel.  Lots of very luxurious suites that they are generous with for upgrades. Rooms are very nice - especially once you find the right elevator.  The only issue is that it takes a bit of time to get use to the sheer size of the hotel.

25/09/13 | Link | Rating: 4.0
501. Wayne C.
The site of many movies...
In the Line of Fire
True Lies
to name just two... come on out, walk through the lobby, go up to the lounge on the 35th floor,  try to guess and recognize what movies have used this location as a back drop... if you get tired of guessing, just go down to the valet parking level and see the movie posters...

BTW, George Clooney can be seen in the lobby pretty much every day... the younger version... go check it out... you'll understand what I mean...

06/02/13 | Link | Rating: 3.0
502. A R.
I had an amazing five days at this hotel. It is centrally located and the concierge staff is WONDERFUL! As a first timer in LA they literally walked me through various options for getting around wether by taxi, bus or "Tom & Jerry". The hotel itself has a lot of amenities although one could tell it is a bit on the older side. Overall, this is a comfortable hotel with a great staff that made my visit to L.A. memorable.

11/01/14 | Link | Rating: 4.0
503. Rishi D.
once again, parking my old foe. the friendly service made up for it, however, as they quickly got me into my room. a bit small but excellent view. the pool looked clean but I was never one to trust hotel pools. the breakfast fruit was fresh and i had no trouble with service as i took some business calls. p.s they charge for wifi

11/08/14 | Link | Rating: 3.0
504. Michelle Y.
So my boyfriend was staying here for the night for work (we live in silverlake, but it's nice to just get out of the house) so i jumped at the opportunity to finally stay here.

the elevator is the scariest thing ever. you can feel the air rushing through the elevator as you're going up (we were on the 26th floor) and it's so reassuring when it's shaking as you stare out into open space.

we had one king bed in our room which was rather comfortable. they have showtime so when you're mindlessly going through the channels you might find something to watch. also, they give you a rather comfy bathrobe but too bad that bathtub isn't too comfortable to sit in. set the thermostat at 67 and the a/c was loud so i just ended up putting the room temp at 72 and sweated through the night. regardless, the place is relatively quiet considering it is in Downtown.

they allow you to rent shoes/clothes to workout for only $5. i've never heard of this before but i was almost tempted to rent some shoes because i left mine at home. their gym is decent with tv's on the machines and some weights. it's sort of busy all hours of the day even at 6am when you would think people should be asleep.

valet parking is 42 bucks overnight. what a nightmare. Luckily since i got to the hotel after a show at 11pm and was leaving by 6am, i was able to find free Street parking. We tried parking in the World Trade Center but somehow just got ran around to the exit so we didn't even bother. It's relatively cheap ($7 overnight if you're out by 6am or $8 during the day).

04/12/12 | Link | Rating: 3.0
505. Elizabeth H.
Be warned, my criticisms turn into complaints.  This might degenerate into a rage-fueled rant.

This is a 2-star hotel.  Having recently come back from a stay at the 3-star Aria in Vegas, I can't imagine how anyone can see this Westin as anything but below average.

As I was lugging boxes of convention papers and a rolling suitcase through the Westin trying to find a damned place to check in, I thought of the sprawling expanse of the Aria and how much easier it was to navigate than this mess.  It's midnight, and I pass by a few buzzed couples canoodling on couches, a dude enjoying three different beers while perusing the internet, a sprinkling of sparkling high-heeled chicks either coming or going from whatever... ahh, so this is LA I hear about.

So in the 15+ min of my lost wandering, there's a lot of that.  Yet not a single staffer in site.  Can someone please for the love of holiness tell me where the hell the front desk is?? So the Aria may be like the Westin in that it can also be a sprawling showcase of the party-hardy and work-tardy, but at least the Aria's signs direct you to where you wanna go, and there's actual staffers awake to help you out when you need it.

Let me continue with this Aria comparison because now I actually miss Vegas (omg, who knew?).  Sure it had all the nonsense and trash of Vegas debauchery on a weekend night, but at least the Aria was classy chic.  I had a modern room with modern conveniences.  At the Westin, I still pay witness to the sad side of the LA nightlife, but with a 70s backdrop.  Stuffy out-of-touch "retro" design that carries all the way to drab and musty rooms.  Why is the Westin still living in the 70s?  Where are my one-touch black out curtains?  Bedside control panel?  iPhone checkout?  Nothing.  You get none of that here.  The uncool type of old-school.

When I say that you get nothing, I mean service too.  Back to my lobby predicament:   You get half a party happening in the lobby, clearly enjoying the hell out of themselves, while other not-so-glamorous, actually-have-to-work-this-weekend - people pathetically attempt to wade through all the LA fun just to get to their teeny tiny gerbil cage rooms.  Oh my sadness.  What kind of hotel is this?  

Apparently after midnight, there's a valet dedicated to whatever bar(s) or club(s) the Westin has, but NO open valet for hotel guests.  I circled multiple times -- which was no easy task in itself, given how confusing the intersections are at this particular part of downtown (I can only imagine how much of a headache it would have been to locate a valet during peak hours).  It is beyond insane that two valet areas were coned off, one was left unstaffed / abandoned, and there was no one at the "luggage drop" station outside.  Ultimately, I took a risk and just self parked in the abandoned valet area.  I then grabbed my luggage, filled my arms with pounds of convention papers, and took off on a much-longer-than-anticipated trek to find the check-in desk.  

20 min or so later, when I finally locate the front desk through no help whatsoever, I see several staffers meandering around behind their counters.  Talking, checking their cells, doing anything but their jobs.  There's a line of ~10 guests wanting desperately to get to their stuffy rooms for some much needed sleep. Where these equally exhausted corporate denizens managed to find parking or whatever is beyond me.  

Anyway, I deal with 20 more min of pure inefficiency and rudeness just to get my card key, and am not offered at any point any help getting my bags to my room.  But no matter, I can get assistance with my stuff at the "luggage counter" since I also need to pick up a few boxes for tomorrow's event.  But as expected by this point, no one is around.  But seeing as the door to the back is open, I figure someone will show up at some point.  When this dude finally shows up at the end of my patience, and gets my request for a few large numbered crates, he takes 15 min to return empty handed and explains to me that the particular room holding my boxes has been locked up for the night.  For a hotel with so much experience in corporate events and such, I'd like to know how that even happened.  It seems that after midnight in the Westin, the only thing that operates like it's supposed to are the bars and clubs.

This location is terrible for events anyway.  Yes, the streets and signage are confusing like I've already mentioned.  But even the GPS will screw up (heard it multiple times).  The traffic is an obvious nightmare, but valet and self parking are another headache AND expensive.  Late check out goes only up to 2 PM, even if your event ends at 4.  Nonsensical.

This is the worst Westin I have ever had the pains of giving my business to.  Never again.

09/12/12 | Link | Rating: 1.0
506. Danielle M.
You can tell this hotel used be great back in the day. Now, it's just "meh." The good: the rooms are clean, the staff is friendly and helpful, and it's conveniently located if you're going to spend most of your time in downtown LA. The bad: the rooms were small. And for a Westin, they sure seem to like nickle and diming their guests: Wi-fi/internet is $12.95 per day and parking is $42.00 per day. I could have stayed in a Hilton Garden Inn or Four Points by Sheraton for half the price and had free internet, free parking, and a complimentary breakfast. This place is definitely not "luxurious" and definitely not worth the price.

13/02/14 | Link | Rating: 3.0
507. Gene Y.
The Westin Bonaventure is one of my favorite hotels in downtown Los Angeles.  The only revolving bar that circles the Los Angeles skyline! Wow!

Here are my top tips:

1) Request a room a way from elevator and make sure there is no connected door to your room to avoid talking neighbors.

For Tips 2 & 3: Make sure you do it when it gets dark.

2) For dinner, LA Prime is on the 35th floor which serves amazing views of the city.  My wife and I usually order the Sea Bass and  Filet Mignon and some sides equals an amazing meal. Con: the last time we went the quality dropped a notch.  What happened?

3) For after dinner, The BonaVista Lounge, located on the 34th floor revolves around the downtown LA - so amazing!  Come here after dinner for dessert and drinks and you won't regret it. **A bar that rotates around the city like a lazy-susan while gazing at the beautiful Los Angeles skyline.  You are on the 34th floor with a drink in your hand and a multiple desserts in front of you!  This is as good as it gets!

4) In the morning we usually walk down to the lobby and eat at the Westin Bonaventure Breakfast Buffet.  Con: The last time we did the buffet the quality was so-so. My thought was to order from the menu to get a better quality meal  but why do I need to think that?  Isn't this a Westin?

5) After checking out, you are within minutes from Little Tokyo. We always stop at Fugetsu-Do (315 E 1st St., Los Angeles, CA 90012) for a box of tasty mochi and manju. Fugetsu-Do has been there since1903!  So delicious!  

6) You are in Little Tokyo, so street parking is probably taken, just park in a lot and walk Little Tokyo shops.

Overnight parking is $40.

26/01/13 | Link | Rating: 4.0
508. Mei W.
They're supposedly known for their luscious bed; unfortunately I didn't find it too comforting.  I expected the rooms to look exactly like the pictures shown online - spacious and relaxing. It was the opposite instead; small bedroom with dated furnishing. Bathroom is the smallest I've seen for a 4 star hotel. Everything is literally an arms-reach away. There is not enough table space for the make-up, curling irons, clothes, etc. I kept having problems with the room key. I had to insert the keys multiple times before I was granted entry EVERY time I was back to my room. Yes it was annoying but eh, nothing to sweat over about. Shockingly, there was porn on TV on one of the channels late night. So parents, be careful of what your children scroll through on TV!

On a lighter note, this is prime location for a stay in LA.  Located in the heart of downtown right off the freeway and minutes away from Japan town. I like how the lobby has multiple islands of water surrounding a bar/restaurant in the middle. Gorgeous exterior design of the hotel; love the tower views.

I wouldn't stay here again - not because of the hefty $38 per night valet parking fee, but because these rooms are super tiny!

27/03/12 | Link | Rating: 1.0
509. Rich W.
Wasn't able to stay at the hotel, so this review is strictly on customer service - I called over a week ago to cancel a reservation, due to family emergency. They were helpful at that time, and told me someone would get back to me for assistance. NEVER heard back, and when I called again, I was charged a cancellation fee, even with explaining my circumstances - no way ever stay here!

11/10/13 | Link | Rating: 1.0
510. Rita D.
I agree with all of the positive reviews with one caveat.  The door locks are at least fifteen years old and use an outdated technology that has begun to fail.  The result is that it may take multiple attempts to unlock your room door--you hope that you are not in a rush to get in!  Replacing the magnetic key is no solution as they all have the same problem.

21/08/14 | Link | Rating: 4.0
511. Booger D.
Worst Westin and 4 start hotel ever. Old, tiny and mediocre service. Valet was the best part as far as service but you pay 42 a night for it plus tips. Did I mention the tiny rooms and bathrooms? Found a number of hairs in the bathroom and trash can wasn't even emptied when we first got in. Got this room through Hotwire. Beware that this is the type of 4 star hotel you can get when searching downtown la.

29/07/14 | Link | Rating: 1.0
512. Matthew L.
This hotel is centrally located in downtown LA and very close to Ktown. Our room was on the 30th floor which had a decent view. Very clean room with all the typical Westin amenities in the room. There is no self-parking, only valet, and it was $40 a night. This hotel is like its own town with an extensive food court, shops and full bar and lounge. Overall I would stay at this location again.

30/05/13 | Link | Rating: 4.0
513. Jin L.
whoever made the lay out of this hotel must have been on crack.  there are 4 towers, with 4 different colors, and then when you get there, there are 4 different shapes that differentiate where to go and etc.  

basically, had i been wasted, and trying to find my room.  i wouldn't have been able too.

for a girls night out we booked a room at bonaventure at a rate of 230.  was the room worth 230?  probably not.  it was small.  with the 2 beds and tv stand the room was pretty much full.  not to mention, once we turned the heater on, all the dust started blowing out, which made me go through a sneeze spell that would not ease up til we turned the thing off.  it was also super dry in the room, and my girlfriend actually woke up in the middle of the night to due to how dry her throat was getting.

bed and pillows are not like the ones ive had at other westin hotels.. and the blanket and bedding.  so scratchy i considered covering up head to toe in clothes.

also, there are vending machines on each floor which was a blessing until we realized they only took dollar bills.  whatever, just get change, right?  wrong.  after getting changed we realized it wasn't taking the dollar bills either.  so then we went up to the next floor.  finally found the machine after walking around in a maze and BAM the entire machine was empty.  this went on a couple more times and finally, found one that worked.

the hotel isn't an all fail though.  they have pretty much everything you would need inside the hotel.  food, massage, gym, dentist, hair salon etc.  i imagine it would be super convenient for anyone traveling from afar, and on business.  also, service was on point, hence my 3 star rating.

would i stay there again?  if the rates were cheaper, yes.  if it was still 230 or higher, no.

04/02/13 | Link | Rating: 3.0
514. Taylor G.
I liked my stay at the Westin Bonaventure hotel. Growing up I remember watching True Lies and other movies that filmed in this historic hotel thinking I would stay there one day. I live in Los Angeles so I love and appreciate the architecture to this downtown landmark. I booked a Tower suite for a one night get a away. The room was very spacious and well designed. The king sized bed was on of the most comfortable beds I've ever slept on with high thread count soft sheets. The panoramic view of 4th street was great especially at night; I got some great photos. The large flat screen Tv was great, I watched Entourage on HBO while seeing cars pass by on the 110 freeway.

The elevators are separated from the building so you have a great look over the town as you go to your room. The water falls and landscaping make for a nice atmosphere. They have a 24hour Subway located on the 4th floor that was awesome because sometimes you just want a snack. They have a wide variety of restaurants I didn't get to check out but looked appealing. It is LA's largest hotel, I was blown away.

However, I ordered room service dessert for my girlfriend and I; 2 strawberry cheesecakes and 2 milks. It was ridiculously over priced for the portions, I was expecting a full slice. The cheesecake was not a slice it was a "gourmet" style circle smaller than my palm. $35 for all that seemed high even after gratuity and delivery. I can not speak on their entrees but I hope it was better than their dessert. I suggest you eat at Wackano on Flower & 7th street about 2 blocks away. The parking was 35$ but I understand downtown parking is supply and demand.

I recommend you stay here for a great view of the Downtown Los Angeles skyline and a comfortable stay, but be prepared to pay a lot for parking.

03/09/10 | Link | Rating: 4.0
515. Corey P.
This is...a very strange property.  

I travel down to this hotel four times a year for a convention and, while this hotel is just about perfect for our needs, I've just got to deduct one star from my review for the fact that there is no reflective material on hotel room windows and...well...it seems that many guests are blissfully unaware of that simple fact or are fairly committed exhibitionists.

21/05/13 | Link | Rating: 4.0
516. Max T.
This is my go-to hotel for Downtown LA. I've stayed here 5 times in the past year. It's a huge place and is run extremely well. Management and staff, including room service, are all courteous and professional. I also like that we've had some of the same check-in and room service staff on several stays. Seems like a good place to work, which impacts guest experience too. I'd like to give a special shout out to Rebecca Hawkins at the front desk. She went out of her way to make our last stay extra special. Thanks, Rebecca!! Lastly, the buffet is great. I'm not typically a buffet-guy but I always enjoy the weekend spread. I'm looking forward to our next stay.

25/01/14 | Link | Rating: 5.0
517. Joanna T.
A "good enough" business hotel in downtown LA. I'm not impressed by the movies that were filmed here, I don't give a shit about "signature scents" or "heavenly beds"...my ratings are solely based on a pass/fail system involving the following criteria.

Comfortable, clean, bed - pass
Good sized, spotless bathroom - pass
Free wifi with good connectivity - epic fail
Relatively quiet - pass
Being able to get into my room with my keycard - epic fail. I was in two rooms here and had issues with the keycard in both.
Lack of glass elevators which scare the crap out of me - fail
Relatively helpful staffers if I have an issue - pass
Decent eating choices - big pass! (just skip all the other restaurants and eat all your meals at the Health Winner & thank me later)

I had big problems with wifi (not free btw - WTF?). My original room had a bad signal and the response was "well, you can connect in the lobby". After I pointed out that I really didn't went to be spending all night in the lobby reviewing my presentation + the sight of me in my PJ's would drive customers away, they moved me to a different room.

If you have a fear of heights or glass elevators this hotel will give you palpitations. Otherwise, there are lots of small take out places here to get a cheap, healthy to go meal which I like. And there's a liquor store - woohoo!

It's a good place to stay if you're in the area.

09/03/12 | Link | Rating: 3.0
518. Carina C.
I've never stayed at the hotel, because we live fairly close. However, we love going to the Spinning Restaurant as it is a very chill and nice atmosphere. The only reason I only give it 4 Stars is because it is also an expensive experience. But every once in a while it's a romantic thing to do.

26/08/13 | Link | Rating: 4.0
519. Edwin R.

This is a 4 STAR hotel and we stayed at their REDONDO SUITES which it had an enclosed separate bedroom with full living room, a full dining room and an full bar with sink and all.  

We got this room by bidding through priceline.com as we spent the weekend in Southern California to relax and enjoy the sunshine and spend time with friends.  We were upgraded again since we checked in late to a better room.  The Redondo is really nice.  Both had FLAT screen TV in the living room and the bedroom.  They had a huge bathroom with plenty of toiletries including a green tea bar soap that was very soothing!  They also provide you a complimentary in house Starbucks coffee in your own and several flavors of Tazo teas!

They have a great restaurant called The Bonavista Lounge 360   starwoodhotels.com/westi…   which revolves around in about an hour which unfortunately we did not have time to check it out since we were out with friends through out the day and had dinner elsewhere in the evening.  Parking here is great because they valet park it for your for $25 per night + tip!  It is worth it as there were no other places to park in the area.   Their parking attendant team are very personable, their hotel front desk gets you checked in quickly, and you can take advantage of their express checkout in your room!  It will save you the hassle to line up at the front desk lobby.

The downfall of this hotel is the location.  It is in the heart of the Los Angeles financial district so the closest life such as Starbucks is a really a good walk since everything is closed during the weekend.  So if you don't have a rental car and would prefer to stay closer to shops and coffee houses, I recommend staying at the Beverly Hilton or near Beverly Hills/West Hollywood.

04/06/12 | Link | Rating: 4.0
520. Christine R.
Just saying, I got a deal on the room but it smells like smoke. I thought it was a non smoking hotel.

27/08/14 | Link | Rating: 3.0
521. Alan K.
The first thing I would say about this place is not to valet park your car because it costs $42/night. Really? $42 a night is ridiculous. We stayed in one of their suites. It was interesting because some of the furniture such as the alarm clocks have not been updated. Although there was a television screen, it did not have the capability to check us out.

The best thing about this place has got to be the revolving restaurant. I have not been to the restaurant in a long time, but it has breathtaking views of DTLA. The room was equipped with their requisite heavenly bed. The Westin Bonaventure is an ideal location as it is close to many things in Downtown LA and IF you did not bring a car. However, if you are a tourist, I would imagine that one would have a car to drive around the city, so avoid here if you have a car as there are other hotels around the LA vicinity that do not charge for parking.

15/07/12 | Link | Rating: 3.0
522. Kendra E.
I'm a sucker for FREE sh*t.

...but I'm also a sucker when it comes to working hard & helping some friends out ;) This year I had the opportunity to be a staffer at Anime Expo. In return for dedicating my time at AX, I was able to stay at this wonderful, fancy schmancy hotel (as well as other perks!).

Mind you, I've never stayed at really "fancy" hotels and I'm easy to please. The fanciest hotel I've ever stayed in was either the MGM suites in Vegas or the Hyatt at Grand Central Station in NYC.


SERVICE: Front desk could have better smiles, or even yet, a smile would suffice. Room service is slow and sometimes the items you requested over the phone aren't what you wanted.

ROOM: Slightly bigger than your average hotel room but not quite a suite. My room with it's large windows, overlooked the pool and downtown L.A. library - it was BEAUTIFUL! However, make sure you close the curtains because you could see the people in the elevator who could potentially look at you back. So if you're doing the "naughty-naughty" or changing your clothes or doing something really embarrassing, you've been warned.

AMENITIES, etc: Pool is small but it can go deep (10 feet). No Jacuzzi. A stock of fresh towels made available on the side of the pool area. Unfortunately it closes at 10pm  :( Also, there's no free wi-fi which of course means no facebook for a couple of days.

Overall, my experience at this hotel has been great! :) Would love to stay here again.

Things I did not experience and could not rate:
**Eating places conveniently located around the hotel

24/07/12 | Link | Rating: 4.0
523. Chris L.
My wife and I have stayed here on a couple of different occasions. We travel to LA often and have always found this to be a pleasant stay. The lobby is amazing and the views from LA prime are incredible. The parking is pretty pricey at $42, and there are not a whole lot of restaurant options in walking distance. So eat at the hotel are be prepared to drive or cab it. The location is great for Laker games or doing business in downtown LA.

26/02/14 | Link | Rating: 3.0
524. K. F.
I stayed here with my family for a convention in February. The Bonaventure did NOT disappoint.

First, the staff is beyond helpful and friendly. No matter where we were in hotel, the staff treated us very well. We had wonderful conversations with the waiters in the restaurant, and after getting lost in the building, one of the door men actually escorted me to correct location.

Second, the architecture is unbelievable! You really feel as if you're outside, walking the streets of LA (minus the ugly realities of walking in LA i.e. smog, graffiti . . . ) We were told that the circular layout of the hotel is meant to cause some confusion - much like walking around LA. The building has a modern industrial feeling which is softened with running water and trees. The Bona Vista Lounge is also unique and makes for a great experience. The drinks are classics and fairly decent. We got the cheese plate with our drinks which was delicious.

The not so good: the food situation. Given that I was attending a conference, I didn't have a lot time for meals, and since we had our children with us, we didn't want to go anywhere fancy. The Brewery was closed for remodeling and the choices in the food court weren't great. We actually left one restaurant when my husband saw the food handler touching money and not washing his hands after! We were able to have breakfast one morning in the downstairs restaurant and it was excellent; my family had room service burgers one evening and were blown away by the quality.

Overall, the room was very comfortable and clean. The view was unparalleled! We had an incredible view of skyline.

I would certainly recommend staying at this location and cannot wait to return!

23/06/13 | Link | Rating: 4.0
525. Jamie F.
I recently stayed at the Westin Bonaventure for a work conference, and I can't really say anything bad about my visit.  The rooms were clean, the beds were comfortable, and the gym was nice. I loved the "outside" elevator overlooking Los Angeles.

04/03/13 | Link | Rating: 5.0
526. Gina G.
I luv coming here, as if I was a tourist...! ;o)

The Bottom floor is fabulous...! There's a bunch of restaurants & shops.

If you go up the red elevator to the last floor, I think 35th floor, you will find a lounge which I love coming here for drinks.
The expectacular view is ....So LA....! Sitting at The Revolving Lounge will let you admire the awesome view of LA, within an hour your spot will revolve completely. The speed is almost unoticeable but its there.

30/05/12 | Link | Rating: 3.0
527. Sharon T.
The fella and I stayed here this past weekend to be closer to the Hollywood Half.  Once again using priceline, we were able to score a decent rate at this downtown establishment.  However, because we didn't know which hotel we'd end up getting until after the purchase was made, so we were unable to foresee the hefty $38 overnight parking charge per night.  Given that we're there for 2 nights, we'd have to shell out $76 plus tips.  Nooo way, Jose.  I understand the parking fee being that it is downtownLA, but I refused to give in to this ridiculous amount.  So after a little research, I got us garage parking across the street for $24, both nights!

Aside from my dissatisfaction with parking, I thought our stay at the Bonaventure was pleasant.  We were given a king sized bed on the 26th floor.  There wasn't much of a view to speak of, but the floor to ceiling window was pretty cool.  Complimentary bottle of water added a nice touch.  

We didn't dine at the hotel nor had much interaction with the staff, so no comments there.  

We'd probably stay there again if given a decent rate, given that I can park across the street.  Otherwise, it'd be a big, fat, no.

12/04/12 | Link | Rating: 3.0
528. Carlos K.
Simply put, I liked my stay here.

I was on the 27th floor and had a nice view of DTLA.  Check in was smooth and uneventful and because of a booking snafu, I was given a 27th floor room instead of a 12th floor spread.

-1 star for the absence of a microwave and a poorly functioning refrigerator that didn't keep my water cold and an equally performing freezer that didn't keep my ice cream frozen.

The king sized bed was hella comfy.  No musky smell in the room (it was a bit small for my tastes though) and the bathroom and its amenities were adequate.  The most important feature is listed in my QUICK TIP.

Quick tip:  Parking here costs $47 a night.  $47.  Avoid this by finding a spot blocks away for considerably less and walk off your frustration back to the hotel.  It'll save you time and money and your waistline and heart will thank you.  :)

23/02/13 | Link | Rating: 4.0
529. Jon L.
Place is nice & all, and good location (close to Metro & centrally located), but it's one of those places that doesn't offer amenities that are free in any other hotel.  You'd think for over $200/nite they'd throw in a free snack or two, OR at least wouldn't charge you $12.95 for wi-fi.  $12.95!?

05/10/14 | Link | Rating: 3.0
530. Kitty H.
We stayed here for a conference.  The rooms were nice.
The concierge was disappointing, when asked for help finding a restaurant she failed to mention that right across the street is an entire food court.  She gave us a brochure for a pizza place that charged an arm and a leg for delivery of a truly terrible pie.  
There's a food court/shopping area on the 2nd or 3rd floor.... sort of.  It's mostly closed down and the food options are not good.  The pizza was the only ok offering.  There is a Subway further up if you are interested in that.
The hotel restaurant was very good.
When checking in and out the system for picking up equipment (everyone had lots of heavy equipment for the conference) was very disorganized.  Cold have been better.

30/06/13 | Link | Rating: 3.0
531. Bri F.
Ewww. I stayed here for a year and a half when I was out of state spending more than 5,000 total a year here only to have a rude staff member this last month tell me he would not give me directions to my apartment when I moved here. I just moved moved here and asked for directions to my apartment since I was unfamiliar with the area and he refused and rudely said, "who is going to ever give you directions?" I looked at him and shook my head and got in my car. I spent 2 hours driving in circles since my phone was dead and ended up at a Mcdonald's and received quality service to direct me. Puh-lease. After all that money at this place and Mcdonald's was more helpful is quite astounding.

08/07/14 | Link | Rating: 1.0
532. Kendall W.
Good location. Rooms were very clean but also very small. Over all I think its a nice place. Parking is premium at $42 per day.

28/03/14 | Link | Rating: 4.0
533. Danielle M.
Beautiful hotel with plenty of places to dine. The elevators are on the outside of the building and give you a great view of the lobby as you assend. I enjoyed all of the water fountains and water falls. There was a wax statue of "The Rock" in the lobby which was so funny and so random. There is also a club downstairs which looked alright but we didn't get to go. I wouldn't mind coming back.

16/07/13 | Link | Rating: 4.0
534. Sandy W.
I stayed at this hotel for a conference, and thought it was pretty decent but expensive. The room itself was fine. The bed was comfy and clean, and the bathroom was sizable and stocked with plenty of towels.

The downsides:
- The ground floor. It takes some time to navigate it with the four different elevators at opposite ends of the hotel.
- My room window had a great view of the elevator. I felt like I had to keep the shades closed the whole time for privacy.
- The elevator is definitely not for those who have a fear of heights. They are located on the sides of the hotel, and have glass walls.
- Parking is $38/night. Try Pershing Square Garage at less than half a mile away. It costs $16/night.
- I had a hard time connecting to the wi-fi in my room, and had to resort to plugging in the ethernet.

06/05/13 | Link | Rating: 3.0
535. Angela W.
Aside from valet costing an arm and leg, had a pretty great overall experience. Can't give them too hard of a time on the parking considering it is downtown LA. The parking structure on 4th and flower is mildly cheaper... if you stay overnight, I think it comes out to be $10-15 cheaper so it's really up to you if you think it's worthwhile. It's not too much of a hassle to go across the skywalk either.

Got upgraded to the tower suite with spg gold, and it was great spacious area with 2 bathrooms, living room, and heavenly king bed. Tons of restaurants in this hotel (though pretty much none of them are open on Sunday) and a great outdoor pool (but no jacuzzi.. that I could see anyway). Only the thing is, the towers can get pretty confusing, so know which one you're in!

Would definitely stay here again when in the area.

23/06/12 | Link | Rating: 4.0
536. Keyshaun S.
Room service until 1am. Flat screens TVs, clean, nice gym, plenty of places to eat inside and nearby. This hotel is pretty sweet. I haven't really been to a Westin that I haven't liked either. Bottom line, do it!!!

30/09/12 | Link | Rating: 4.0
537. Kristine V.
Rooms are nice and clean.

However, areas outside felt like it needed renovating. Maybe new wallpapers and carpets along the hallways.

Other than that, service was great. They are very generous with towels. Room service is quite fast.

Would definitely be staying here again.

09/07/13 | Link | Rating: 4.0
538. David Y.
One of the biggest and nicest hotels I've stayed at in the US.  Got lucky and was upgraded to a suite.  Service was excellent as expected from a high end downtown hotel.  Like other reviews, the only downside is the $40 a day valet parking. Ouch! Call ahead of time from your room so they'll get your car ready by the time you get down to the garage.  If $40 is too steep then there's another lot across the street that charges $20 I believe.  Either way, quit complaining and be happy that you're staying at an LA landmark.  Tons of movies had scenes shot here including True Lies and Rain Man.

04/08/13 | Link | Rating: 4.0
539. Travis S.
What a disappointing experience - such a beautiful hotel but badly mismanaged. From our valet experience up to the front desk - dreadful.

Upon arrival, We had to move 3 different times to find the correct valet service.  Even when leaving the parking garage, it was complete chaos.

Even though our employer had reserved our rooms online and secured with his credit card, because he had inadvertently not chosen to "pre-pay", when we arrived at the front desk, we were without a reservation!  The desk clerk was indifferent about the whole affair and no apology was offered.

Fortunately, we were close to home (Palm Springs) so we elected to drive back instead.  But if were with kids, or from out of state, this could have been a real problem!

Too bad, it was a really beautiful hotel!

23/06/13 | Link | Rating: 1.0
540. Katie I.
THIS PLACE IS OVERRATED TO THE EXTREME. The entire room was saturated in a musty smell that punched me in the nose upon every entrance. The room next door was attached and occupied, separated only by extremely thin walls. (We could literally hear their every word.) Between lunch and dinner, about every shop and food supply was closed, forcing us to go to the only open place, a bar. For breakfast the next day we went to the bistro that is attached to the hotel and there was no hostess for a couple of minutes and when she finally showed up, she answered her phone instead of even acknowledging we were there! Not even a 'hello' or a 'welcome'. Extremely rude and oblivious. Soon, we were coaxed into going for the breakfast buffet which would be cheaper. As soon as we got our plates, a waitress came and told us that the buffet would be closing in 15 minutes. My father then told the waiter that it would have been nice to know that we would have only 15 minutes to enjoy our buffet. These employees are either unaware or uncaring of guests' needs. The final straw was the valet. 42$ for less than 24 hours. The girl at the valet booth yelled to us that we had to go get our own keys. I expected so much more from this hotel and its' staff. We will not be returning and I hope you read this review before handing over any of your money to an undeserving company.

02/11/14 | Link | Rating: 1.0
541. Adrian C.
I thought it was a nice hotel, it's huge and got lost trying to find my room at 4 am drunk lol..found it on priceline for 85 well worth it..sucks it didnt have complimentary breakfast though

17/10/13 | Link | Rating: 4.0
542. T A.
One of the best hotels I have stayed at.  Was there for a conference.  While some may find the round shape of the lobby confusing (yes, I got lost a few times) and the different-colored towers a maze, I really enjoyed the amenities, including a clean and well-stocked fitness center/gym, water bottles in our room every day, and clean rooms.  The view was gorgeous, from our room and the clear glass elevators.  Overall, very happy with my stay.  The staff was courteous and always brought up what we requested.  Would definitely stay here again.  Highly recommended.

11/11/14 | Link | Rating: 4.0
543. Frances V.
A little worn and dated. I stayed here for work in the red tower. Pool is shady by noon. Room service is prompt and delicious. Convenient to Starbucks and equinox, but not very many restaurants nearby, huge hotel, you could get lost.

12/11/14 | Link | Rating: 3.0
544. Jay S.
Biggest tip:  If you're looking to save money on parking and don't mind walking a block, the parking garage on Figueroa  between 3rd & 4th (World Trade Center, 350 S Figueroa) has much better rates on parking than the hotel.  If you are early bird or night owl parking you can save over 50% compared to hotel rates.  You do have to pay for in and out...but I saved a great deal of money parking in this garage!

Priceline bidders:  I booked 4 nights for $85/nt in January.  This is a common hotel to receive through bidding.  Its ranking is 4 star, but I considered it closer to 3.

Negatives:  Circuitous layout because of the towers...you have to walk in circles to get to your room sometimes.  Small rooms. $40 per day for valet parking.  Pool is a good distance from rooms and situated so that the entire building facing Figueroa can watch you.  Also, in our room, there was no Heavenly Bed signage and while the beds were nice, they didn't seem Heavenly.

Positives:  Great location centrally located makes it easy to go anywhere, just minutes from Staples Center, Little Tokyo, Figueroa Street and access to the freeway.  Clean, comfortable beds and a nice, simple decor.  Good housekeeping.

I wouldn't go out of my way to stay at this Westin again, but it suited our purposes.  If I  was bidding and got a decent rate, I'd be okay here.  Rack rate?  Ummmm...no.

31/05/12 | Link | Rating: 3.0
545. Diana D.
Stayed here for a weekend - it was.... nice.

There wasn't anything I hated or loved about it.  It's a huge (older) hotel that's been renovated with comfortable beds and huge windows.  The location was good, we were able to walk to many bars downtown without getting much / any noise (we were on the 27th floor).  I have to agree with the other reviewers, the staff here is very nice (especially the valet guys but that's probably b/c valet costs are through the roof LOL)

I wouldn't mind staying at the Westin Bonaventure again but I also wouldn't be dying over it...  Basically, it's no W (Hollywood) or Omni (San Diego)!

19/11/12 | Link | Rating: 3.0
546. Richard R.
I first want to say that the Westin Bonaventure hotel is really quite nice. However, service is horrible.

Upon first arriving, i took my car down to the valet garage ($40 overnight parking) and i couldn't help but notice how slow the valet workers were moving. I spent 10 minutes in the garage before anyone would acknowledge I was there waiting. Finally, as i was helped, i was oddly asked if i was only there for the bar.. I was there with my wife staying the night, and I made sure he knew that. Lets just say the valet workers tone changed..

Check in was really fast, but front end worker checking me in hardly made eye contact , and wasn't very friendly either, and also failed to explain the amenities and even how to get to my room.

The room itself was small, and had a odd oder, but we had a nice high rise city view. The bathroom was nice though and had a great shower.

Check out was a breeze, but the valet service was absolutely piss poor. I've never in my life had to wait 35 minutes for someone to bring my car to me. For $40 overnight parking, they need to hire more valet runners.  

Overall, the place itself was nice looking, but the service and strange attitudes really turned me off. I cant see myself staying another night.

04/08/13 | Link | Rating: 2.0
547. E L.
For the price and expectation from this hotel, I was utterly disappointed. At 10:30pm at night where I was exhausted from having to go places all day with 2 little kids, I was hoping to have a peaceful night of sleep. Instead, I was faced with a loud lady in the hallway who was talking so loud on her cell phone. She was there for one hour until I had to call front desk. By the time she was stopped by security, time was close to midnight and I couldn't sleep. I made a complaint at check out and clerk was so rude. He said "what do you want us to do?" I was outrageous at his obnoxious attitude and told him that I need compensation for not able to enjoy my stay at this hotel. The clerk then said he'll tell his manager and hotel will give us 2,000 reward points to our SPG rewards card. It's been over a week, no reward points were issued and I have not heard anything from this hotel. Such a waste of my $200 for rude service and restless and sleepless night at this hotel!

14/02/15 | Link | Rating: 1.0
548. Mike S.
Ok, granted, all my life, I've wanted to go to downtown LA. I've been to every suburb around it, but, until this trip, I had never been downtown. So, when the opportunity to stay at this Westin, which has been in so many movies, came up, of COURSE I wanted to stay there.

Let's start with the lobby. Mind-blowingly awesome. Beautiful fountains, amazing view of the elevators and shops, nice bar.

Then you get on the glass elevator. Honestly, I didn't need a room, I could have just stayed in the elevator all night.

The rooms were comfortable and well-appointed. The shower was a typical Westin shower, but, hey, I guess I'm the only person who wants water pressure, 'cuz every one of them is like this.

Lots of shopping, dining, and fantastic views of downtown. I'm already salivating at the opportunity to stay there again.

08/07/13 | Link | Rating: 5.0
549. Mike L.
Ive really enjoyed staying at this hotel, though only stayed once for a week. The location is great for downtown business and I found the hotel to have incredible aesthetics and pretty solid rooms.  The room I had was very modern, though not very large, with a nice view.  A star knocked down for the car parking situation as well as an overly expensive breakfast selection.  I know it's downtown LA but I still thought it was too expensive.  

In terms of staying in LA, it's one of the nicer hotels I've stayed in and I really enjoyed how nice the hotel was overall.  Fountains, modern rooms, nice elevators, brewery in the hotel, all led me to enjoy my stay.

28/10/13 | Link | Rating: 4.0
550. Isabella B.
Note: This was a complementary stay for the length of Anime Expo as a perk for being on AX Staff.

STAFF: Staff were courteous, but I had issues with them when it came to taking out my credit card for incidentals. Didn't like that I had to go to the front desk to settle the issue instead of handling it over the phone.

TOWERS: I liked that the rooms revolved around four towers of different colors and it didn't take that much walking to walk to a room in a different tower. The elevator ride can be great as you can see the city or of the hotel pool area from one elevator ride.

ROOM: The rooms were of decent size for a double and very clean. Beds were comfortable and the bedsheets replaced every day, though the beds themselves can be a bit small for a double. Bathroom was also of decent size and very clean, towels were replenished every day and staff would give us more toiletries when asked.

HOTEL BREAKFAST: Breakfast was average, which consisted of eggs, red potatoes and bacon/sausage, along with muffins, fruit and orange juice. It's okay for breakfast food, but I don't know if it's the hotel or Anime Expo, but they served the same thing every day.

DISTANCE TO SIGNIFICANT SITES: Distance can be a bit far to LACC/Staples Center/LA Live should you choose to walk, but if you're using a shuttle, takes around 15~20 minutes. This was an estimate considering that this year, AX and X games were being held simultaneously.

04/07/12 | Link | Rating: 4.0
551. Damian D.
Brought my wife here for our anniversary weekend. We were looking for a nice comfortable hotel but affordable. This Hotel was just what we were looking for.

$40 is way too much for parking so I parked on Flower and 6th. $10 for overnight parking was worth the 5mins walk. Check in took a bit longer than we hoped but it was Friday night so I guess it was ok. We booked on line through priceline so once we got to the front of the line it was quick.

The lobby is amazing! Our room was the standard king size room in the 24th floor. The room was clean and neat. Loved that they had 2 free water bottles, starbucks coffe and Tazo tea. The view was breathtaking.

For Saturday night we had tickets for the Opera.  At 5 we parked our car at the same cheap parking garage walked to the hotel to get dressed and from there walked to the Opera. A quick 15min walk through 5th and Grand Ave. After the Opera we were pleasantly surprised to find the Bonaventure Brewery open at 12am. Had a couple drinks while we waited for dinner then took it to our room.

Check out is at 12pm, was quick and easy. Only small downside is that in the cheap parking garage any car left after 10am needs to pay $7 more. Still totally worth the 2extra hours of sleep.

25/11/13 | Link | Rating: 4.0
552. Emil A.
Where to begin?

1) smoke-free room smelled like smoke
2) $40 valet parking
3) poor valet service took 30 minutes to bring car up on following day

Try something else if it's an option.

12/08/13 | Link | Rating: 2.0
553. Jenny P.
Came here for a convention and it was an easy couple of blocks walk from the metro on 7th. Building is great inside and out with a lot of tempting looking bars and restaurants. The room where we had the convention in was nice and served its purpose.

20/04/14 | Link | Rating: 4.0
554. Seohyuniee O.
I stayed here for INFINITE's concert and it was okish I can say? Walking into the hotel I thought it was very nice. The people that worked there were nice, BUT I really didn't like how they told me Infinite was staying there. As a main admin for Infinite fan site I already knew where they were staying. So i really didn't like the fact that they lied to me about that, they should've just said they didn't know or they couldn't share that information.
Room was nice it was just like any other hotel there wasn't anything that dramatic or special. I ended up liking their hair dryer a lot and bought the same one for myself at home. But one thing that I didn't like was that I felt unsafe. So apparently the guy in the room next to us was drunk I guess? And you know how excited you can be right after a concert so yea i'll admit we were pretty loud but it was around 10pm it wasn't like 1am or anything. He banged on our door and started to swear at us. Of course we didn't open the door but I just really didn't like that experience.
In the main hotel area there wasn't much to do at 9am. The shops they said that were in the hotel weren't open and we ended eating some little shop that sold pancakes. THAT FOOD WAS JUST UNEXPLAINABLELY NASTY. Buying frozen waffles would've been better.

Would I return here? NEVER. I honestly was expecting more because this is LA but the SF one is a lot better. I would rather pay an extra hundred to stay at J.W. Marriott.

25/05/14 | Link | Rating: 2.0
555. Cherie C.
Now that I don't live in LA, I was able to give the Bonaventure a try as a hotel guest. We had a good stay; I'd return. The rooms aren't huge but have enough room to move around. I asked for a higher floor and got 29. That was fun. The bed was fine, and the bathroom amenities are nice. They offer a lot more toiletries and such upon request. That was cool, since I've noticed other hotels removing that as a cost-cutting measure. You can even borrow workout gear (even sneakers) for just $5.

The pool area is much improved since my last visit. There's a grassy area to hang out and plenty of chaise lounges. We spent some time out there in the evening, savoring the cool air (it was still 105 at our desert home, even at 9pm). There didn't seem to be Sunday brunch at the brewery, or we would have enjoyed that in the outdoor area, too.

This would be a great place for a business traveler: plenty of places to meet (love the sofa areas on each floor), places to eat, and services.

Like most city hotels, parking is valet-only and expensive. We found an online deal that include parking at a lower rate.

From our room, we walked to Chinatown and to California Plaza and never actually needed to use our car. I love downtown LA, so there was plenty to do nearby.

Like most hotels, they charge for Internet. Why is it that the cheap places tend to offer it for free, but nicer places charge? Oh, well. We used our smartphones to get around that.

11/10/12 | Link | Rating: 4.0
556. Alex B.
Unusually, though the Front Desk said their rooms were all recently renovated, the first one I was giving, had a moldy smell like damp carpet. They quickly swapped me out to a better room which was indeed renovated. Both rooms were really minimally appointed with insufficient lighting (corners remain dark), narrow hallway coming in, older TV sets and averagely comfortable furniture. Also, plenty of hallway noise as people roll in drunk late at night. Little to differentiate the Westin from a Holiday Inn, other than the very comfortable king bed. 3 stars in generous but the bed was a five star so I am compromising.

16/11/14 | Link | Rating: 3.0
557. Jan C.
Great hotel- go there for the views, really great times there- rooms are smallish, but very nice- ask for a good view and your stay is complete- very good location,  safe, tons of places to walk to, staff is nice( very seldom need them).

07/05/14 | Link | Rating: 4.0
558. Gary M.
Went to a seminar hosted at the hotel. Room was clean and nice. Seats were comfortable. Snacks were laid out and easily accessible. I had lunch right there in the lobby. An excellent Cobb Salad. Overall a very pleasant experience.

07/05/14 | Link | Rating: 5.0
559. Yamoni B.
I prefer the Westin over other options while traveling on business because of the over all look and feel of the hotel chain. The problem with this Westin is strictly the building, it's built like a stadium and is hideous.

22/01/14 | Link | Rating: 3.0
560. Andrea C.
This was probably considered an architectural gem in the late '80s but now its kind of a throwback.  I think it may have been the same hotel from that Clint Eastwood movie, In the Line of Fire.  Large cement columns and four towers made it a little confusing at first but you get used to it.  My hotel room was small even as hotel rooms go.  But when you have to be one place for a week your esthetic matters.  I will say that the hotel staff here was pretty amazing.  hey never seemed overwhelmed and they were overall very service oriented. Even something as small as badge holders.  We ran out and right away they were able to source some for us in a timely matter.  Sounds small but that was impressive.  Considering there was a new  Marriott and new Ritz Carlton less than a mile away, I thought the rooms were overpriced. But neat, clean and excellent service.  If you have to stop in downtown LA for business its not a bad choice.

08/11/14 | Link | Rating: 3.0
561. Brenda B.
THe design of this hotel is very poor in my opinion. THe property is  really big, and the rooms themselves are nice enough.... but they are very small and the room we stayed in had these odd angles....strange.  Right when we walked into the room there was a ironing board in front of us... not the best thing to see when you first walk into a room.  also there was  room service cart with left over dishes that sat in front of the room next to us all day and night. hum..... I would stay that it was a very affordable "upscale" hotel in the downtown area... but they have a lot of room to improve.  they have an onsite dental office here at the westin..... don't know what kind of services they provide, but  hey if you have a dental emergency.... there you go. $40 for parking valet, nice valet people, they are quick.

08/09/13 | Link | Rating: 3.0
562. Jacklyn C.
This place is amazing! We were able to get an early check in at 1pm, and a late check out at 1pm!

Service was amazing. Everyone was super friendly. An employee saw us as he was passing the elevator, and pushed the button for us so we didn't have to wait as long for the elevator, knowing that was where we were headed.

The waiter at the restaurant we ate at for breakfast was super nice and even packed us coffee to go.

The room was very cozy and clean, and the bed was so comfortable! I had pre arrange for down alternative pillows and they were ready for us upon our arrival. If I had one negative thing to say, it's that the room was small compared to other hotels we have stayed at, but I suppose if that was a concern we should have reserved a suite. There was plenty of room for my husband, myself and our two children.

I look forward to staying at other starwood hotels, and we are SPG account holders.

21/10/13 | Link | Rating: 5.0
563. Kimberly Q.
This is my DTLA go-to.  Even though the towers are round, which makes the rooms pizza-shaped, the hotel is always clean and reliable.  (People also seem to love the fact that True Lies' famous elevator scene was filmed here.)

27/02/14 | Link | Rating: 4.0
564. ashley n.
The Westin BonaVENTURE is great. I have seen better, but I have seen far worst. The costumer service totally sucks so I have to minus a 2 stars for that, because it REALLY REALLY sucks. And I am minusing another star for not including parking or having a area that guest can park at overnight! Thats right they charge you 48 dollars over night plus another 25 dollars a day parking. Thats right 73 dollars a day for parking alone is joke! There was a garage around the corner that was half the cost! Aside from that they deserve double stars for the *amazing* beds! I am telling you those are the softest, most cofty beds in the whole eniter world! hurray for soft beds!

28/04/14 | Link | Rating: 2.0
565. Abby G.
-Valet is confusing and is at the back of the hotel on flower st, where you have to drive down into a garage. I believe the price is $40 a night to valet
-Very commercial type of hotel which I would recommend for only an over night type of stay, not for a place to vacation
-Servers for room service are nothing spectacular and don't exactly have that hospitality attitude. Food was also very hotel-quality, cold fries and all
-Rooms are decent, again, nothing beautiful- but they provide a comfy nice bed and place to spend the night.

Overall, a good place to crash, not vacation or relax.

05/10/13 | Link | Rating: 2.0
566. Nat W.
The building itself looks very nice and modern.  The room space was okay considering it is in DTLA.

I like their bathroom with rain shower head and also the soap.  I did recieve a good service from the front.    

However like others say, the elevators were super loud and bright . You constantly hear the elevators going up and down through the night.   I recommend using ear plugs and eye mask.  

My coworker had her cash stolen from her room while she was at the gym.  It is safe to say that it was stolen by a house keeper.  House keepers keep bugging you even if you put the do not disturb sign.  I put the sign so that I would not get woken up by them knocking on the door....Well guess what they did it anyways.  I definitely expect better from Westin.

29/01/13 | Link | Rating: 3.0
567. Duke C.
First time back since they've finished the room renovations!

I stayed in a suite this time and it is essentially two of their standard rooms, with the middle knocked out.  The king size Heavenly bed was awesome as usual, and the sofa pull out was useful as well.  1 and a half bathroom since one of the bathrooms only had a toilet.  Two LCD flat screens as well.  There was a great view  of DTLA so that was quite nice.  

The only downside to the room was that there was no iPod/iPhone dock.  Sorta weird going to a hotel without such a unit now, and especially weird for a Westin or any business hotel of Westin's caliber.

Once again, service was what made me such a fan of the Bonaventure, and it is the same this time as well.  Ken was the front desk agent that assisted us and his service was exceptional.  It's the first time I actually felt like I was valued being a SPG member at any of the Starwood properties.  He even called the room once we got there to check if we needed any additional help or services.  Top notch!

Valet is still a pain.  When we tried to valet our car, it was so backed up that we actually got stuck on the decline part for about 10 minutes before they cleared out some cars for us to pull forward.  Getting the car on Sunday was a pain too with the long waiting line, but learned that you can call ahead to have them bring the car out if you are a hotel guest.  That'll save a good bit of waiting time!

Still, it was such a pleasurable stay, can't wait till the next time.

07/09/12 | Link | Rating: 5.0
568. Gianne W.
My friend works at the Westin so we booked a room one weekend and got a free upgrade.

It was really nice because it came with a lounge, a couch and a sofa, two queen beds, a bathroom with a dual shower, and our whole wall was glass so we were able to have a nice view of the city below us. What I liked about this Hotel was that it had a bunch of restaurants inside the hotel, a beauty salon, a fedex, a rent-a-car, and other small boutique stores in it as well. They also had a 24 hour gym that I really enjoyed using because the machines were new and the gym was fairly large for a hotel gym. All in All, I wouldn't mind coming here again. The only thing to worry about is the valet parking, this hotel only has valet parking so you're forced to pay the fee for it whether you want to self park or not because there is no self-parking. I really don't know why but if you're concerned about paying the extra 28-40$ for valet, you should probably park somewhere else where they offer five dollar parking for the whole day.

02/10/13 | Link | Rating: 4.0
569. Kitty K.
Rotating bar with a view of Downtown LA!  Different experience and totally neat!  Great place for drinks and food.

09/12/14 | Link | Rating: 5.0
570. Gary R.
The Westin Bonaventure has to rank among the most stunning and sophisticated hotels in the downtown LA area. And the best part? It's fairly affordable, offering rates that are commensurate with what you would expect to find in any metropolitan area. The only pill that is always hard to swallow is the parking fee ($38/day). Notwithstanding, if you stay in hotels frequently, you'll know that this practice has become a standard just about everywhere.

The hotel showcases a highly contemporary aesthetic. The lobby is gorgeous, graced by enchanting water fountains, pools, and inviting lounge areas.  A large spacious bar is also centered in the lobby, thereby providing an immediate, accessible retreat for exhausted travelers. The next five (5) floors of the hotel consist of an impressive food court, shops, spa, indoor running track, and modern fitness center that has all the bells and whistles.

The most inspiring part of the hotel, in my opinion, is the design of the towers. The towers are cylindrical in shape. As such, every room, from what I understand, has a large, expansive view of the downtown area. Impressive. I would be remiss if I failed to make mention of the glass elevators, accents of each tower that are very much responsible for the elegant personality of the hotel. They are swift, shuttling you to your desired floor in nothing flat, while at the same time providing views of the exterior environs that are breathtaking.

The Bona Vista Lounge, a rotating cocktail lounge, sits on the 35th floor. Fantastic cocktails and bar bites! And for the more ambitious foodies that are looking to quell their bovine cravings, LA Prime, an upscale steakhouse, is also available on the 35th floor.

The Westin Bonaventure is a true gem of the area, and the accommodations that I received there made the trip a true delight.

08/10/12 | Link | Rating: 5.0
571. Allison M.
I really like staying at the Bonaventure... which is good, as I'm usually here for a solid two weeks out of the year.  

-Tower suites are solid
-The 32nd floor suites (Palisades and Bunker Hill) are worth every bit of the $1000/night bill
-The Bonaventure Brewing Company on the 4th floor has saved me from starvation due to overwork repeatedly
-Sixteen elevators mean not much time spent waiting
-The rotating restaurant on the 35th floor is great for passing time and getting to know someone
-Starbucks coffee in the lobby bar

-The valet service lost my car and took about 40 minutes to find it
-The key cards are extremely sensitive and prone to unkeying themselves if not handled with care
-Until you *really* get a handle on the design of the place, you're guaranteed to get lost
-The fast good places on the 3rd floor are *awful*

27/12/13 | Link | Rating: 4.0
572. Cristal M.

I am terribly disappointed in the fact that a venue as large as the Bonaventure is not baby/mother friendly. I am here for work and was shocked to realize that they only have a single changing table in the entire place (and its in the main part of the bathroom not inside a cubicle) and they have absolutely zero square feet dedicated to mothers of infants. how hard would it be to have a "rest area" inside the restrooms so a mom can nurse privately? that's the least you would expect from a location as big as this one, never mind that they could easily convert a supply closet or small room into a family room. I am currently in the handicapped bathroom stall pumping because i have no choice and feel completely humiliated by the fact that I have to stand here pumping while people outside contemplate what that noise (coming from my pump) is. I am not one to take up feminist rights, but now that I'm a mom I realize that this really is a mans world we live in, if 50% of the population is female and yet there's no place to breastfeed with dignity

08/03/14 | Link | Rating: 1.0
573. Amy O.
I'm a makeup artist and was there recently doing makeup for someone attending the Emmys.  I parked my car in the valet at the hotel.  I was there and my car was under valet's care for around 3 hours.  When I went to pick up my car from valet and the attendant drove the car up to me, I went to put my equipment in the back and noticed my back window was off its hinges. I put my stuff away in the back and realized it was really damaged and also had ding marks on the bumper as well.  I pointed it out to the driver and he said he would call over his supervisor.  I asked him how this could of happened?  He looked at it and said "these things happen over time." With no empathy they were already in denial  of it being their fault.  After dealing with my insurance company they said they will not take responsibility for the damages to my car.  My insurance company suggested I take them to small claims court. In the meantime I tried to at least put the window back on track because when I drive it rattles, it ended completely shattering on me and I now have cuts all over my left arm from the glass shattering on me.  I have no money to fix it on my own.  I just don't understand how a professional place does not take responsibility for their mistakes.  I suggest no one ever stay at this hotel or especially park in the valet. These people have no integrity.  They are not good people.

30/06/14 | Link | Rating: 1.0
574. Vicky C.
I FINALLY went to the lounge to check out the revolving scenery...  basically, the whole lounge revolves constantly, so if you sit at your table long enough, you'll do a complete 360 degree spin to get a glimpse of downtown LA.

It's wasn't as great as I thought it would be...  it was pretty cool though.  

DEFINITELY try their cheesecake and creme brulee.  I do believe their creme brulee is one of the best I've ever had - they topped the custard with little slices of banana then caramelized the sugar on top...  sooooooooo good~~~

15/03/12 | Link | Rating: 3.0
575. Lacey W.
I got at least 30 bed bug bites from this hotel!!!!! I actually found the bugs in the bed!!! Do not stay here if you want to chance it.

24/02/14 | Link | Rating: 1.0
576. Justin O.
Pretty cool place - heavenly bed is always nice. Upgraded to tower suite which has more living space. Overall fairly clean and modern. Glass elevators offer pano views to the west-ish.

09/11/13 | Link | Rating: 4.0
577. Bobby L.
Came into town for a friend's wedding and ended up booking a suite at the Westin.  It was a well furnished and large room.  It didn't however, strike me as anything special.  The parking was horrendous with long lines to wait in just to get your car to the valet.  There's nothing else to really complain about but nothing quite laudable either.  I doubt I'll be coming back anytime soon.

27/10/13 | Link | Rating: 2.0
578. Matthew R.
*Hot Tip at the end of the review

Classic L.A. hotel. The service was a bit cold, as was the ensonced nature of the building floor plan (we got lost looking for everything from the pool to the right stair case to get back to our room), but the rooms were clean, quiet and very beautiful.

The hotel had a gym, no Jacuzzi, just a pool that is temp regulated (not heated).

The elevators, positioned on the outside of the building, are really cool, especially at night.

There is a rotating cocktail lounge, and a brewery restaurant worth checking out.

Hot Tip; Park Next door at the World Trade Center. There is a bridge that connects the two, and you'll pay around $8 vs. $38 at the Bonneventure.

15/10/12 | Link | Rating: 3.0
579. Art L.
An iconic hotel in downtown LA. Like many Westins, it's round in shape. Clean rooms. Pool is located in outdoor center of financial district. That is at base of four office towers. Can be intimidating for some or exhibitionist for others. Breakfast food is decent. Lounge has numerous seating. Inside architecture is fascinating. Inside is like a shopping centre. Valet service is excellent.

04/07/14 | Link | Rating: 4.0
580. Daanyaal K.
Lets start off with the only Con that this place has, and that is that parking is freaking $40 per night! Not that Manhattan would be any cheaper but its still a wallet killer, I parked across the street and saved $5 lol.

This hotel is gigantic, maybe too big since the front desk is somewhat of an adventure from the entrance of the hotel. I remember being on the 26th floor and wow the elevator ride up was on the outside of the building so you had a nice view of everything. I had some StarHot perks which I've never had before, so i went YOLO and ordered room service. One order of strawberry ice cream about $7 + room service charge + convenience charge + tax + tip + my dignity = A heart ache when the bill came.

My bedroom was really comfy and the bathroom was really nice. The room also had 3-4 bottles of FREE water say whaaaat, a Starwood Hotel had something for free for once. I'd love to come back here...and park my car on the roof or something, do they have that option for Starwood Preferred Guests?

22/03/13 | Link | Rating: 4.0
581. Melissa C.
I stayed at this hotel during my attendance at Anime Expo on the weekend of July 2-5. It is near to the convention center and reasonable in price. A shuttle ran to and from LACC, making it convenient as taxi fares can be pricey. The lobby is quite modern and spacious  and features several water features and a bar. The drink prices are steep but that is expected of a hotel. In addition, there are several restaurants within the hotel, including the rooftop spinning lounge/ restaurant. It made for quite a lovely view on 4th of July. Further, the rooms are quite minimalistic and nice, with updated bathrooms and wide windows for views. One complaint I have is the TV does not feature in-room movies. Most hotels, even the holiday inn, feature in room movie service. My godmother and I were quite disappointed at this. However our experience was pleasant nevertheless. I definitely reccomend this hotel, whether you are attending a convention or just for a weekend away.

21/07/14 | Link | Rating: 4.0
582. Dawn O.
I had to cancel 3 reservations early (before their scheduled) departure date and the reservations help desk, Eleisha, worked diligently to accomodate us.  She called two managers and explained that we are a long-standing client of The Westin and use the hotel for all of our visiting employees from other cities and our clients.  She was able to get the fee waived and we are ever so grateful for her efforts! Thank you for your efforts and commitment to excellence for your clients!!!!

24/12/14 | Link | Rating: 5.0
583. Julie C.
Super cool hotel!  Love the bar at the top, LOVE the beds that Westin offers!  SO comfortable!!!  Good location!  Can't really go wrong with this hotel!!!

24/07/14 | Link | Rating: 5.0
584. Dani S.
Only reviewing the meeting rooms and catered meals.

Work hosted an event here and had the hotel cater the dinner. The parking process was extremely painful, there were several parking structures and valet stands that I was so confused. No, it's not because I'm an asian female driver!!!

The meeting rooms are very nice but they seem to have problems with temperature control, it's either too hot or too cold. The food was actually quite good, better than most hotel caterers, but the service was generally lacking.

Parking cost me $19 for 2 hours. Holy smokes!

30/11/12 | Link | Rating: 3.0
585. Luz D.
I stayed at this hotel with my cousin and I fell in love with this hotel. Everything about this hotel was really nice. There beds are very comfortable and the overall look of this hotel is really nice and modern. Plus the club down stairs called Suede was amazing too, a great place to have a drink or dance the night away.

06/08/14 | Link | Rating: 5.0
586. Emilie B.
-Cool view, especially from the elevators. The hotel is very futuristic and cool!

-Really friendly valet guys at the doors.

-Rooms are TINY! And really oddly shaped! It was really hard getting the room service cart into the room, and once it was in, there was literally no space to walk in the room. A claustrophobic experience to say the least.

-Hotel is definitely aging/old and really starting to show it.

-Room kind of smelled musty/like pee. Seems to be a trend in some of the Cali hotels I've stayed at! Maybe moisture/mold?

-Really expensive room service. Like REALLY expensive compared to even other Westins. With that being said, I love that they offer pineapple juice- my favorite!

11/03/13 | Link | Rating: 2.0
587. Victoria T.
Absolutely stunning hotel with a very unflattering staff.

From the moment we checked in the staff was oddly impatient, extremely rude, and disorganized. We actually had a member of the housekeeping staff yell at us the moment we walked into our room about requesting our pillows be featherless. He punched in each of our pillows and would exclaim if they were feather or foam, kept asking "I don't know what you want me to do about this", and then angrily waited at the door after our pillows had been named and abused and asked, "Can I go now!?" He was so shockingly and irrationally angry that we burst into laughter the moment he left the room. We hadn't even called housekeeping, we had literally just walked into the door of our room when he barged through and attacked our sleeping arrangements. We could not believe what had just occurred.

The rest of the stay included a lot more of the same, but luckily more of a passive aggression than the housekeeping gentlemen had afforded us.

I would go back to the Westin for the beauty of the lobby and it's amenities but I would not stay there again.

13/10/13 | Link | Rating: 2.0
588. Gary L.
A little dated, but an exemplary staff, and prime location. Beds and rooms better than average, but $42 self parking and $13 wi-fi diminishes the thrill. Overall, I can't say I hated a place whose staff is so accommodating.

27/07/14 | Link | Rating: 3.0
589. Caity P.
I love the architecture of the Bonaventure but the hotel has definitely seen better days. The shops located inside the hotel are very tired and don't warrant a walk in. The restaurant is worth a visit as it has a very unique view of the interior of the 1970s era futuristic design. Even if you don't get a room or a meal, I recommend taking on of the 4 elevators all the way to the top floor. The elevators run on the outside of the building near the top so you get a really nice view of the city.

I have stayed in one of the rooms and they are quite small. For $200 - $300 a night I don't think it's a great value, but the hotel is an LA classic so I do recommend you stay here as an exploration. You can walk anywhere downtown!

06/01/14 | Link | Rating: 3.0
590. Scott N.
This past weekend my girlfriend went on a date night and tired Westin Bonaventure restaurant and had a good experienced. Frist, the hotel great lobby has great atmosphere due to ponds surrounding the hotel lobby. Second, the restaurant it self was very clean and a lot of private booths with one hundred degree view of the city. Third I thought the food was great because I the lam chop was cooked perfectly and the vegetables was season perfectly. Although the food was good some of the sides dishes was under season. The restaurant is very private and quiet. I thought it would have been nice if they had a small section of live music and bar section in the restaurant.  Overall, the restaurant was good but make sure that your willing to spend money because this restaurant is pricy.

06/01/15 | Link | Rating: 4.0
591. Bree D.
Used Hotwire. Com  and this is the downtown hotel. Beautiful hotel.  Luckily I had great service with the hotel staff.  They were courteous and helpful.  The rooms are nice,but a little on the small side. They do charge 42.00 for parking which is ludacris buy it is downtown LA.  Overall I enjoyed my stay.

10/08/14 | Link | Rating: 4.0
592. Jenifer R.
What a beautiful hotel! Stayed here when me and my friends attended the Zumba Fitness Conference. We walked in and were in awe how beautiful this hotel was. The bedroom was on the 20th floor and the views were breathtaking! Clean, modern and just a stunning hotel to stay at. If you're in the L.A. downtown area, you MUST stay here!!!

I highly recommend the Westin Bonaventure!

07/02/14 | Link | Rating: 4.0
593. Christy C.
My boyfriend and I decided to celebrate our anniversary at the westin bonaventure hotel. everything seemed okay except the bed wasn't so comfy. overall, the hotel seriously needs to remodel. we paid $300.00 for one night stay, and the hotel looked too old for that price. the columns had cracks, and the stores inside the hotel are like food-court.

13/08/14 | Link | Rating: 3.0
594. Ana R.
I love Westins and whenever possible I stay there. This hotel was ok.

What I liked:
- Floor to ceiling windows in the room
- The bed, of course!
- Room was clean and I got put in the Starwood Wing, so it was super quiet.
- Concierge and front desk were friendly and efficient.

What I didn't like much:

- The lobby is so confusing and weird! It took me forever to figure out which elevator I was supposed to take (there are four towers with elevators, each tower goes to a different wing)
- Lobby floor was ceramic tile.... I've been in other Westins and they are usually nicer quality materials, like granite for example. I thought it made the lobby look cheap.
- The service during breakfast service was lacking. It took forever for the server to take my order and longer to get my cafe au lait. Also, again since the lobby is confusing it took me a few minutes to figure out where to go.
- No complimentary Wi-Fi in the rooms (but yes in the lobby areas). This is a big bummer and I wish hotels understood it.

15/04/13 | Link | Rating: 3.0
595. Marry N.
This place is very nice, but the decor is dated. The panoramic view is lovely but drinks are a little pricey. Overall, it was a pleasant experience but we probably wouldn't come back. It'd be a nice place for a romantic, intimate date.

10/02/14 | Link | Rating: 3.0
596. B. A.
Great place - staff is super helpful. The staff and cool architecture are the best things about the place. Oh wait, did I mention the great beds and pillows - sleep like a baby whenever I stay. And, I did forget to mention the quality complementary toiletries--love them. Last, Westin hotels have the best hotel food around.

On the neg side, anything between the third and fifth floor looks down at the heels. The shops look more like storage rooms.  The restaurants do not have bad food, but they look like tiny hole-in-the-wall restaurants in the middle of a fancy hotel. Worse, most restaurants inside close early on Saturday and/or are closed on Sunday. WiFi is way too expensive, but I notice that is how it always is in nicer hotels. (Nice hotels: take a tip from your motel cousins and offer reasonable or free wifi.)  All in all, I am a fan and I will be back.

PS: Any parking in downtown LA is fairly prohibitive, so I can't downgrade on th
at count. Ideally you would not bring a car here. Everything is pretty walkable.
PSS: To be fair, I haven't tried the brewery yet- I hear its fun!

23/02/14 | Link | Rating: 4.0
597. Rodney A.
Stayed here for Anime-expo 2014. Wasn't thrilled they charge for early check in. Upon arrival, myself and my friend drove inside the parking garage and was told to leave. When we returned, my friend advised we had a reservation and the valet parking staff changed their demeanor. According to my friend, the staffing was doing their best to sugar coat their rudeness in every way possible. When the bell Cary arrived to deliver our luggage, heck advised we we're going to be charged due having too much luggage. Really? Or was it because of the beer we brought and the staff thought we were going to trash the room like immature teenagers? Either way, they nickel and dimed my friend unfortunately. The ambience was okay.....

08/07/14 | Link | Rating: 2.0
598. Byron P.
Overall experience was great, the room was clean and the bed was amazing. I got the room on the 32nd floor with amazing views, the service was impeccable. Had to pay valet for every night but the staff made it worth it, they where warm and always with a smile asked us if we needed directions.

18/10/14 | Link | Rating: 4.0
599. Garrett O.
Rooms were nice, view was good, pool decent, ambiance was good for the price.  I did not like the $42 per day parking, $13 per day Internet (really?) .  Cool movie history with all the movies that have been shot here

22/06/14 | Link | Rating: 3.0
600. Tiffany N. B.
Nice room! Clean. Not that small. But unfriendly staff in the Bar in the Lobby and in the Souvenir shop.
And the Internet.... Terrible! It Never Worked. But its 13$ a day.
But all in all its nice to stay here :)

10/10/14 | Link | Rating: 3.0
601. Emma Lee D.
Been this hotel many times and absolutely love it. First off it's really big and very professional. Definitely feel like DTLA. The elevators are one of my favorite parts of the hotel and I hate elevators (have a fear). The fountain is gorgeous and there is shopping center in there.
  For how many times I have stayed at this hotel I still haven't seen everything that it has to offer. The service is incredible and helpful.
 One time I stayed there and the concierge was helpful on giving us direction to go and places we can visit to witness the fight that was going on that night. Even got us a cab and all. I have spent my birthday in there lounge suede and was one of the best birthdays I have yet.
  One time i stayed there I didn't have a credit card at the time and only had so much they were so nice and accommodate what I had.
    Everything about this hotels from the view, location, services, housekeeping, comfortable beds, concierge, lounge, shopping center and so much more I absolutely love! Never had a bad experience while staying here. Out of all the hotels I have stayed at its def in my top 3 so far.
 I would highly recommend this hotel to everyone.  Even families with a lot of kids, I have 7 total and we all love it. Already  taken a lot of my extended family to stay here. Def one of the best spots in DTLA. Even close to the metro for traveling. Out of all the hotels I have stayed at in DTLA the bonaventure is my fav. My family and I  will be returning as soon as we can:)

05/09/14 | Link | Rating: 5.0
602. Audrey L.
If anyone reading this is driving a car to the Westin, keep in mind that the valet parking is $38 per DAY (24 hours) with unlimited in and out privleges. In comparison, the South Tower parking lot across the street is $3.50 per 10 MINS, with a maximum of $15 if you get in before a certain time. If you enter later at night, the maximum fee is $37, which is about the same as the Westin.

Moral of the story, if you need to take your car in and out, then just suck up the fees and park at the Westin.

Changing topics, I love the glass elevators at the Westin. Kind of reminds me of the Marriott Marquis in Atlanta, GA...and also Willy Wonka's Chocolate Factory.

07/08/12 | Link | Rating: 3.0
603. Jennifer S.
Writing this as I actually sit in my room... Ok first of all let me say that I do a good bit of traveling, and my husband travels about 80% of the time for his job, so we KNOW hotels. That being said, this hotel is a piece of crap. The staff is friendly, but the hotel is highly outdated. It's also poorly laid out in my opinion. There are a few floors which are not on the major elevators' paths and this was a hassle for us bc we have a baby in a stroller.

When we entered our room we both noticed a nasty smell... I should have asked for a different room, but didn't. It was late and I didn't want to seem rude. My fault. They have very cute soaps and a fridge in the room. We asked for a microwave (for the babies bottles) and they quickly brought one. However, it was broken. Lol. Also, there are only like 40 channels on the tv (none that I like) and 5 of them are ESPN. Give me a break! Also, the room is very small considering the price... Which makes for a very bored and fussy toddler. We were pretty much stuck in the room all day waiting for hubby to finish his days. :(

The restaurants inside the shopping area are crap. Highly priced, difficult to get to bc of the escalator situations, dirty and dank, and closed on Sundays. Nice. Actually, my husband ran down there for me around 6pm after work during the week one day and they were closed then too... So what's the point of advertising them? We ordered pizza to the room from Pizza Next Door and they were great. There's also a Johnny Rockets and a Greek Place across the street.

We ordered room service our first night since everything was closed and I was highly disappointed w my over cooked chicken. Completely dry and no taste. Not exactly what you'd expect for $20. Also I ordered some chocolate chip cookies which arrived w nuts!! Who puts nuts in CC cookies?? The milk also smelled sour. :(

As I mentioned before, baby and I were pretty much confined to the room all week while my husband worked. This is bc there isn't a whole lot within walking distance of the hotel. Seriously. We have stayed at other hotels in the heart of DTLA and had a wonderful time visiting shops, galleries, restaurants, etc. Not this time :( Good thing I have yelp to help me out, but it appears most things are about 1 mile away which is a lot when pushing a stroller around town. There is also a major highway on the side of the hotel which is quite noisy and scary...

Needless to say, we will not return to this hotel again.

13/01/14 | Link | Rating: 1.0
604. Mr. M.
its a nice place but the bar has ok food at best.  good beer selction. The little breakfast place there in back of the bar has breakfast that is not worth having.  the price wasnt bad considering where you at and not having to drive anywhere but the food was just blah and its pretty hard to miss on breakfast.

02/09/14 | Link | Rating: 3.0
605. Brett H.
Never have an event here. The entire staff acts like you are a major inconvenience and they don't give two shits about customer service. Per example, at this wedding they didn't have speakers or a microphone so you couldn't hear the vows, music anything!! It's a wedding you would think they care more! Just saying, buyer beware.

11/10/14 | Link | Rating: 1.0
606. Mandy E.
Beautiful hotel with great service and in a great location. We were please to find that they provided anything you might need for your stay. Though enormous their service is still impeccable. It was nice to know that we could visit the fitness center even though we didn't have clothes or shoes for the occasion they had some they could lend to us. Not that we took advantage of the option but it was nice to know that it was in fact an option. One doesn't even need to venture out from the hotel if they don't want to - everything was right there for you whether its shopping or dining or bars or whatever it was all right in the big building. Really beautiful hotel and really enjoyable experience.

16/01/14 | Link | Rating: 5.0
607. John R.
In the center of downtown LA is a oddball hotel like no other. 5 levels of increasingly random shops and services ring the outer core of the lower floors. You will get lost at least once in the facility even when you ascend to the towers. Views of LA from certain rooms are incredible and most of the rooms are quite big. Good air-conditioning (a must for me) and the heavenly bed make for a restful sleep. Bar on the ground floor is fun but plagued by flies. Staff is great and helpful. Stay here, drop Arnie movie quotes (something like 20 movies have been filmed here) and explore the downtown LA renaissance.

28/09/14 | Link | Rating: 4.0
608. Rose F.
It's a good place if you need to be in downtown, their revolving bar is a good way to relax at night... some areas get too dark and scary...  some places were close and looks unattended...

10/09/14 | Link | Rating: 3.0
609. Bridget N.
2nd time here. Love this hotel, lots to do around the area. Happening Club, bar, brewery in the hotel. Rooms clean, service very friendly. Highly recommend

23/02/14 | Link | Rating: 4.0
610. Mr G.
I love this spot.  The inside can be a bit confusing at first.  It's somewhat of a maze, but they have the elevators set up by color which helps though.  The food spots or lack thereof is my only complaint.  There is a connection which takes you from the hotel, across the street to a Starbucks, Quiznos, and Johnny Rockets which is key.

There is a market/liquor store inside the hotel that has practically everything you will need, however the prices are about triple $ for everything, and this is not the guy running this places choice.

Now on to some goodies....The bed is absolute heaven, HEAVEN I SAY!.  You will be provided with a comfortable robe for yourself, and your significant other.  The bathroom, and shower is immaculate.

I stay here every summer for FYF fest, and I'm never disappointed.  It is conveniently located downtown, and about a 5 minute cab ride to the venue.

07/01/14 | Link | Rating: 4.0
611. Michi S.
I received exceptional service. Stayed on the 24th floor and had an amazing view. Every staff member I encountered was very friendly and helpful I will definitely stay here again! I got a great deal on Priceline!

05/04/14 | Link | Rating: 5.0
612. Tracy W.
This hotel has some nice views and the rooms are nice and clean, but very small.

The staff was nice and helpful and the check in went smooth.  The food court has fast food type offerings and not all that appealing or what you would expect for this type of hotel.  Everything seemed to be closed when we came through, and we came through at different times.

The gift shop in the food court area seemed to be the only thing ever opened and the owners of the shop are really nice.  They had some decent sales going and we picked up a few items.

You pay to park which is typical for most downtown hotels.

All in all it's not quite what I'm used to receiving for the price but it was a pleasant stay in a comfortable room.

05/07/13 | Link | Rating: 3.0
613. Andrea M.
I have stayed here before and everything was great except there's absolutely no where to walk to.

This time we just hit up the roof top lounge & Lobby Lounge Suade
It was surprisingly packed and fun. Good job guys. Drinks were horrible though.

05/02/14 | Link | Rating: 4.0
614. Sam P.
I stayed this place many times .I love their bar on the 30th floor. I will definitely recommend this place to my friends. !!!

29/11/14 | Link | Rating: 5.0
615. Khash C.
Parking is a rip off at $45!!!!  Sneaky way of ripping people off to make money, especially people who get assigned a supposed "four star" (old rooms) on Priceline.  They dont staff their check-in desks with enough people and there are long lines.  And even if its your turn, they pull people from the Starwood preferred line before you even though they have their own check in kiosks.  The atrium is impressive however contributing to an interesting overall stark energy.  The views and glass outdoor-facing elevators are a sight to see.  

They deserve to lose business over the "valet" which should be a self park.

19/02/14 | Link | Rating: 2.0
616. Eric X.
[ February, 2014 ]

Good location for downtown LA-goers. Some things feel a bit dated in the hotel, but it's a magnificent piece of architecture and everyone room seems to have a good view. There's a parking garage directly across Figueroa Street that offers much cheaper parking than the valet (and there's also a pedestrian bridge to the hotel).

02/03/14 | Link | Rating: 4.0
617. Amaya S.
The Bonaventure has a legendary reputation.  So, knowing I was going to be staying here got me really excited.  That's pretty much where the excitement stopped.

I arrived, parking wasn't a hassle....but its DTLA its expensive every where you go.  I parked at the hotel for ONE night, then found a nearby lot for $10.  

The interior is nice, its a very grand property...at least in size.  There is a bar that I visited a few times, the drinks are good.  The "food court" shopping area of this hotel is the pits.  It was like a freaking swapmeet.  It seems like they cater more towards business fast food lunch, but it still wasn't great.  They really need to do better...being a Westin property and all.  

The room was nice, small, but nice.  Bed was comfy and we had a great view of DTLA.  It was fun riding in the elevators (don't ask me why), but I wouldn't stay here again.  Which is sad to say because normally Starwood Properties are great....not here.

Also, the front check-in area is horrible. Ugh!

04/07/13 | Link | Rating: 2.0
618. jac n.
Really small rooms and it is just ridiculously confusing figuring out how to get in and out and to your room. I travel for work so I am not looking to leisurely walk around the property to find my room.

Westin, you need to change the color coding of the elevators. It makes no sense, it is confusing and if you forget what color you are you are screwed.

Internet was super spotty. When I called, they sent me to tech support whose fix lasts for less than 10 minutes. You need to instruct your "service express" workers not to just send people to tech support. If others are having issues, the problem is on your end. You'll never know this if people are just sent to tech support. It's also very slow.

A couple other gripes...the revolving lounge food is just horrible. The rooms are never fully cleaned (I am always missing something I should have too like shampoo or a robe or towels).

Also, this is the ONLY spg property I have ever stayed at that hasn't upgraded me (I am high platinum status). This includes bigger, more busy cities.

17/11/14 | Link | Rating: 2.0
619. Manny S.
I travel to LA about once a month from Phoenix on business. It's usually a day trip but if I have to stay overnight I always stay here. The location is perfect for my work and there are plenty of restaurants nearby and in the hotel complex.
The staff is professional and friendly. The rooms are a nice size and well appointed.  It's also quiet. Because of the location this isn't a tourist hotel so look elsewhere if that's the purpose of your visit.
I also highly recommend the restaurant LA Prime on the 35th floor. Expensive but worth it.

14/01/14 | Link | Rating: 4.0
620. Jenn G.
There is a free place to check your luggage (if you are in between checking in/out and flights) so that you can wander the city without baggage!  The stand is near the check in location.

This is a great hotel to book if you've got money and wanna have a shuttle option for Anime Expo!

11/10/13 | Link | Rating: 5.0
621. Felicia T.
What's with the $42 Parking?.... very nice and upscale but...42 Parking for hotel guest is kinda ridiculous especially when you charge hotel fees?....

06/07/14 | Link | Rating: 1.0
622. Lisa B.
We enjoyed our very quick stay as we were in town to watch the Dodgers clinch the National Division.  I was impressed by the friendliness of the staff and the room was immaculate. Bed and linens comfortable and all (TV, etc.) was in working order.  Although the room was small, we had a spectacular view and could see the Hollywood sign and Dodger Stadium.  Foyer and fountains are beautiful. I wish we could have stayed longer.

28/09/14 | Link | Rating: 4.0
623. Megan J.
Loved this hotel!

Perfect location and comfy beds. Can't go wrong with that. From the minute we arrived, we were treated very nicely. Valet service was nice. Showed us the best way to get to Dodger stadium from the hotel which was a nice plus. Hotel desk agent was nice and friendly. I kinda wish we stayed here a little longer than one night but it was a little splurge for Hubby and I's birthday weekend. Our view was pretty decent. Got to see all the buildings around. Wifi was not included in our hotel package which was kinda a bummer but we were only there for 1 night so it was no biggie.

Only complaint I have is for the $40/night valet parking fee. Wow. That is insane. We got a pretty good deal on the room so I guess it evened out for the price of parking. But $40? Can we just lower it a little bit?

But, all in all, I definitely want to come back and stay a little longer and maybe find a cheaper overnight parking structure!

08/08/13 | Link | Rating: 4.0
624. Anthony M.

How come Arnold was able to ride the elevator here in a horse? He wasn't even governor of CA yet but he did it.  In fact many movies were filmed at this hotel over the years. Many of the movie posters are on the wall after you valet your car and are walking to the lobby.

The hotel is a little dated from the 70's. The interior is very futuristic with its glass elevators. Each elevator has its own color which helps after a few cocktails but this doesn't always guarentee you will pick the correct one.  Yes I've gotten lost by going up the wrong elevator. I do enjoy feeling like a spy and this hotel is perfect for that. Most hotels you have to go through the lobby and sometimes you run into someone you don't want to. This place is great because if you get off at a certain floor before the lobby you can go over to a staircase that gets you out to the street. Just like a secret spy. Now I'm not telling you how and where because its a secret but I am telling you it can be done. So enjoy the adventure.

The spinning bar at the roof level rocks. I have many fun memories up here. I had a marketing meeting with my new clients and all we did was drink Cosmo martinis as we watched the California sun set. It was my first Cosmo but you always follow the clients lead. The funny part is I was prepared for a meeting that never happened.

Another found memory is with a co-worker. We would put our business cards down on the outside and then see how long it would take us to spin once around in the bar. There are so many fun games one can play in a spinning restaurant. I will say we never ate food up here but we did enjoy some libations.

I also remember a time when a co-worker thought we left. He went to the bathroom and he didn't realize the bar was spinning. So he left and went back to his hotel room, when he saw our table was empty. I will say drinking and a spinning bar do not mix but it makes for a fun story the next day.

Downtown LA does not have a lot of action during the evening. There are a few good restaurants near by but that's about it. The rooms are functional and I've never had a bad experience here luckily I have status with Westin.

We've also rented out a few ballrooms here for presentations over the years. The staff from catering has always been helpful and attentive to our needs. I love having my hotel room in the same place as our presentations. It means I can work in the conference room until 2am and roll into my bed within 5 minutes.  Sleep for 4 hours and get back into the conference room to make sure everything is perfect for my presentation. I'm kindof a perfectionist when it comes to these things and dealing with computers, audio and projectors anything can go wrong. So I run it and rehearse before the first customer sets foot in that door.

Over the last 18 years I have called this hotel home, work & fun. I would probably never stay here on a vacation but for any work related events I would choose this location among a few other hotels in downtown LA.

I just remembered something that happen here which was very weird. I woke up one morning and grabbed my rental car. As I was about to drive away I realized that this wasn't my car. It was the same make and model but a different color. I went to talk to the valet manager and he told me not to worry about it and that it was my car. I was a little upset and told him I wasn't going to take a car that wasn't mine. He finally said that the valet had an accident and totaled the rental car. I was in a little shock and said where did you get the new car from. They told me that it just happen that the car rental place in the hotel was the same at LAX. And yes I was still shocked. The manager apologized again and told me he was sorry. To this day I still don't understand what really happen to my original car rental.

07/08/13 | Link | Rating: 4.0
625. Steve K.
The Westin is a nice place to stay when in downtown. The layout is fairly unique with a nice open lobby, and while it may be showing its age in spots, the rooms have been renovated and are mostly clean and fairly quiet.

The color systems for the elevators are easy to use once you get the hang of it, but getting to the 3rd floor food court is not intuitive, since the elevators don't stop there. I had to ask one of the staff...and it's easier if you go to 4 and walk down. But it's nice to have access to all the meal choices if you prefer not to eat in the "hotel" restaurants

The staff I encountered were all friendly and helpful, and I would stay here again

09/11/13 | Link | Rating: 4.0
626. Chuck F.
All the basics  ( Bedding / carpet / furniture / amenities etc ) are better than expected - the Westin brand is always good but this one is exceptional.

What is really cool is the front desk staff / valet staff and F&B staff are over the top in terms of being friendly efficient and willing to take care of all of your needs

Really good -

23/12/14 | Link | Rating: 5.0
627. Mori A.
this is only spot id stay in from now on in dtla! got it super cheap off priceline. insider tip: its only $12 an hour for valet not the $45 overnight if you ask about it. ummmm the inside is gorgeous and it has everything you need and want: fridge, highspeed internet, views of La, Quiet, clean... i just dont like that i cant access my computer in bed :( waaaa but anyways its awesome - id stay here again. didnt get room service this time though but the westin at lax has the best steakhouse forreals!

23/01/15 | Link | Rating: 5.0
628. Yumee K.
What I loved the most about the Westin is the superb service each time I have came here in the past and all the way to my last visit. It was for my boyfriend's birthday weekend a month ago and I couldn't have asked for better accommodations in LA. My favorite accommodation being the late check-out at 2pm! AMAZINGGGGGG! Why couldn't all hotels offer late check out at 2pm?The hotel was a perfect distance from the bar where we were celebrating at night so we took a taxi everywhere. The check-in line was long and took about 30 minutes but I didn't mind because there seemed to have been a convention nearby. We had room service in the morning and the staff was so friendly and helpful through the phone. The food came in a timely manner and was still very hot by the time it came to our room.

The only issue with my last trip was with Westin's parking. Upon arrival, the Westin's parking structure was full so we were asked to park across the street. When checking in, the front desk said that parking across the street would be comped. However, the next day while leaving, we asked a hotel manager and he said that there would be no such comp. My boyfriend spoke to him about our conversation with the front desk and the manager resolved the issue. Other than that, I've enjoyed all of my visit to the Bonaventure and I will continue being a patron. But hopefully parking wouldn't have to be so expensive or have confusions such as ours....

12/03/14 | Link | Rating: 4.0
629. Alexander R.
From the outside The Westin Bonaventure Hotel looks like disco missile silos while on the inside it's has a dated, cavernous, mall like vibe with restaurants, and stores. The rooms are average rooms without much inspiration.
Check in was smooth, the glass elevator ride to my room was smooth, the bar was not much fun for a hotel bar. :(
I was here for just a night because of a bitchin', last minute online Travelocity rate and not because I'm a Starwood points person or because I wanted to check this place out. What I realized was that staying in a hotel in my own city just makes me homesick. I will be making reperations to avoid this situation again but that has nothing to do with the Bonavenuture it's self.
Did you know this hotel has been used in a tone of Movies?
My favorite lobby feature was the spitting dolphins.

20/02/14 | Link | Rating: 3.0
630. John W.
It's a 1970's vision of the future cast in steel and stone.

So much fun to walk around the hotel and the hotel's almost abandoned mall. Easy to get lost. Walking bridges connect it to the YMCA and World Trade Center.

Stayed here for 10 days. Brand new refurbished rooms. Amazing views of downtown LA. Love the bar on the 34th floor that rotates!

The pool area and 4th floor lawn was great for our dogs. Oh yeah... they're pet friendly.

Room Service tries to hide the fact that they include a 15% tip AND a room service charge on the bill. I ended up tipping 30% until I figured it out. What they do is make the bill very confusing. They list the room service charge at the top and there appears to be no gratuity included. Then they list the total which appears to have no gratuity. THEN they list "ROOM CHARGED" which automatically adds 15% gratuity but is less prominently displayed. So your real total is under the ROOM CHARGED heading NOT the "TOTAL" which is very misleading. Because when you get a bill you immediately look for the "TOTAL"

21/09/14 | Link | Rating: 4.0
631. Danny R.
The architecture is cool and the location is great. The rooms are a little old/musty, but overall it was a fair experience.

I really liked the lobby.  They have these high-powered fountains that shoot streams of water across the walk-ways.  The valet guy (Vincent) was very polite and helpful, especially for 1am in the morning when we checked in.

A also really like the elevators.  They face outward from the building with a glass back so you can watch the city as you go up to your room.  Makes you feel a little bit like a Bond villain actually.

10/07/14 | Link | Rating: 4.0
632. Felice R.
Great hotel - clean, conveniently located - central DTLA, bed's comfortable and they have late check out (at 3pm next day).  Great stay if you're going to be partying up in LA on weekends.

Onsite parking there is expensive - why are you charging us parking if we're staying at the hotel? Should be complimentary.  I usually park across the street at another parking lot and just walk over.

Wi-Fi - please make this complimentary for guests staying at your hotel and make it available in the rooms!  

Also, can you please upgrade your alarm clock and include some sort of Iphone compatible speakers in it so we can play music in the room? Please do away with the old outdated alarm clocks. Thanks!

09/01/15 | Link | Rating: 3.0
633. Ellen B.
Good hotel with a beautiful view on the characteristic skyscrapers of the financial district. Wonderful beds, so soft and big. the architecture of the building is stunning. Take a swim in the pool and you will experience the feeling of swimming between the skyscrapers, which is fantastic. Fast check- in and check- out.

A few disadvantages though:
Very expensive for additional drinks at the bar
No Wifi at the rooms which is soooooooo old fashioned
Very very expensive valet parking, parking at the pershing square garage at a 5 minute walk saves you 30 dollar
The second night of our stay our room wasn't cleaned

17/09/13 | Link | Rating: 3.0
634. Dan G.
What a humongous hotel! I didn't have adequate time to unlock all the secrets the property holds, so I will have to come back for another stay.

*Save yourself some money! I parked overnight next door at the World Trade Center lot for 16 dollars-- there is a skyway that connects it to the hotel.

22/09/13 | Link | Rating: 5.0
635. Trisha H.
Looks and feels clean.

Priceline deal is great but parking is 34 dollars.

I would suggest breakfast in bed.  Fresh squeezed orange juice with maple bacon and scrambled eggs. 17 for breakfast but a great experience.


28/04/14 | Link | Rating: 4.0
636. Tara G.
They get one star for customer service and one star for the rooms/bedding/etc. The price, food, layout, signage, etc. all were horrific. Therefore, my overall experience was one that I do not wish to repeat.

I realize that the hotel room is for sleeping and little else. But when you are at the hotel for a conference you get an overall impression of the hotel and mine was not a good one.

Layout: Confusing. The signage was poor and there were 1-2 middle-floors that could not be reached by elevator. You would get off any elevator and there was nothing to guide you in direction when you got off. So there was a lot of going the wrong direction.

Food: Horrible. Do not eat here if it can be avoided. The prices at the hotel-operated restaurants are outrageous; and while the food is "pretty," it's horribly paired (for example, tortilla chips with artichoke dip - just doesn't work) and bland, bland bland. The food courts on the middle-levels (see layout above) are like those found in an old-school mall. Not like the new ones where you at least know what you're going to get because it's a name you recognize. And I'm all for the non-chain restaurants, that's my preference actually, but the restaurants in this hotel looked very ghetto and not at all appealing. If you are stuck here for food - it's worth the walk to the blue cow about 3-4 blocks away.

Price: I got a conference rate on the room but that discounted rate ($139) is the rate that I think is fair for this hotel. What they do, though, is GOUGE you on parking. $40/night!!! Even San Francisco, with it's limited parking, doesn't charge that much. So outrageous I was shocked. No discounts on that either. I was given a validation that I was told would work by the parking attendant. Then I get the final bill and sure enough, no discount. It took some doing to find out that the validation is only good for daily rates. (WHAT??)

So, the good stuff: Customer service was really really good. Very attentive, happy staff. The rooms were quiet and the bedding was comfortable. My bathroom smelled, very faintly, like a septic tank though. That was unfortunate and I'm pretty sensitive to smell but it didn't bother me enough to ask to switch rooms. I honestly wasn't in there very much though.

15/11/13 | Link | Rating: 2.0
637. Maureen R.
I really liked this hotel.

The ambience when you walk in is awesome. I love the little "ponds" in the lobby, it gives it such a serene feel.

One thing I didn't like about this hotel was the lady who checked us in making a  comment about how "you don't really see people get married too much anymore"....when we were celebrating our ANNIVERSARY. It's called hospitality, bitter Betty.

Despite her predisposition on marriage she gave us a late checkout, which is always appreciated. We checked into our Tower Suite with no issue and were VERY impressed with the room. It was huge! Two bathrooms, a big bedroom, a nice sized living area. It was awesome! I was very impressed with the room.

And the view! Oh, the view. Despite having lived in LA for many years now, I am still always excited to see the Hollywood sign. Being able to see it from our hotel room was definitely one of the highlights of our stay. Loved it.

The fact that the Kings won the Stanley Cup while we were there was another highlight. GKG.

Love this hotel and would definitely come back!

Also, we were scared sh--less when we went up to our room on the 28th floor in the elevator the first time. However, after a few drinks, we were able to ride the elevator without issue. Hooray for alcohol!

17/06/14 | Link | Rating: 4.0
638. Vinh I.
Very pricey but that's the only downside to the place.

Stayed here for Anime Expo held on July 2nd to the 6th and the experience was amazing. We were able to check in early at 11am instead of 3pm. The front desk upgraded me to a higher level room next to the poolside with an amazing view! The rooms were so clean as well. The building itself was so fanciful, granted I don't check into hotels a lot but it makes you feel like a king there. Anime Expo is half the fun when you have a good hotel.

15/07/14 | Link | Rating: 4.0
639. Fred E.
-Great view (provided you are up high)
-Decent hotel gym
-Fast elevators
-Check-in counter folks are nice.

-No parking host or baggage service personnel around to assist or at least ask questions
-Layout maps to direct you to elevators is not intuitive. Would be helpful in addition to layout map is directional signs to tell you which color elevator is which to go to
-need more signs directing where valet is. Telling me it's near the green tower elevator is insufficient
-no valet call pickup. At 11am, I call to request my vehicle out of valet and phone rings and never gets picked up. I call front desk to let them know valet is not picking up. There solution? Transfer me to valet where they do not pick up the phone.

Overall, for a 4 star service hotel, I saw 4 star amenities, but not 4 star service.

18/05/14 | Link | Rating: 1.0
640. Sabeen A.
I haven't written a review in a long time but my fly-by-day experience at this Westin experience is causing me to do so.


I flew to LA for a business meeting. Flight is delayed, have no time to do anything but go directly to the hotel (which is near the client's office), and change from my t-shirt, jeans and sneakers into my work clothes.

But wait.

Pull out my suit for the meeting and it looks like its been trampled by a hundred drunk elephants.

Meeting is in 30 minutes. Proceed to freak out.

Run over to the concierge desk and ask if they can help me. The attendant doesn't ask for my room number, name, or anything that'll waste time. He calls the laundry room and personally runs my suit down to them.

I check my email and continue to freak out.

Look up and there it is, shiny, crisp and beautiful like a fresh dollah dollah bill. The concierge wouldn't take a penny of thanks, but just sent me on my way.

I run to the bathroom, change, get a thumbs up and a smile from the concierge.

THANK YOU WESTIN BONAVENTURE. You've got a fan & customer for life.

23/05/14 | Link | Rating: 5.0
641. Jennifer L.
I love the Bonaventure. I travel every week for work and 90% of my stays in LA are at the Bonaventure. (There were a couple of weeks where I booked late and they were sold out of reasonably priced rooms aka more than $255/night)

Everyone here is ridiculously nice. The front desk people know me by name or at least by face. The bartenders always smile when I sit down.  My rooms are always nice and I usually end up with some sort of upgrade.

Valet parking is $40 which is pretty standard for DTLA standards.

WiFi in the rooms is $15/day.

27/12/13 | Link | Rating: 5.0
642. Lena D.
Check in was quick and friendly. We were asked where we wanted our room and we got a king bed, on the 28th floor with a view of the hollywood sign. Usually the front desk is not accommodating at all when we've booked with Priceline, so this was a refreshing surprise.
We avoided the expensive parking garage by parking on the street, theres also a garage around the corner that's only $8 a night for parking (350 S. Figueroa I think)
The staff at the lobby bar were all very friendly and prompt.
Ordered room service at around 12 a.m., got the pasta with grilled chicken. It was terrible, and it ended up costing me $43..(not the best decision making on my part) However, there isn't much else to eat in the area.  We didn't make it to the food court.
Hotel was convienient to the Staples Center, but not much else.
No wifi is kinda crappy, but what are you going to do?

28/12/13 | Link | Rating: 4.0
643. Joanna H.
Im writing this from my room right now ...
my boyfriend left and got me this room for the weekend :)
everyone is super nice
internet works good
room service was delicious  :)
my room was clean and nice when i checked in and i put away all my stuff as soon as i got here so i felt at home .
The revolving bar upstairs was great and i can't wait to check out the pool later.

30/08/14 | Link | Rating: 5.0
644. Debbie C.
I paid $180 a night for a room suited for children. The beds were TINY. I've stayed at less expensive hotels that had more space! Even with that said, the beds were extremely comfortable and the linens were very clean.

The carpets are well kept, so no sticky and smelly messes in the room. The bathroom was large and spacious. The foyer bulb was burnt when we arrived to our room. You'd think they'd do a room check before they let guests in. The phone that sat on the night stand in between the beds was non-functional...

I paid to have my car parked overnight at the hotel ($28 a night). The valet service told me if I gave them a call, they would have my car pulled up and ready to go in 15 mintues. So the first day, I called and waited 10 minutes before heading down. When I got down, they looked at me like I was crazy. Apparently, they didn't get my call. I tried again later that day. Same thing. Eventually, I gave up trying and just headed down stairs and waited for them to pull up my car. Don't give guests the option to call for their car in advance if you don't do it.

The hotel also did something really strange... In all of the hotels I have ever stayed in, they charge my credit card when I check out. They charged me the day I checked in AND they over charged me by $200. Their reason? To make sure I had the funds and to cover incidentals. Uh, no. That's for us to talk about on check out day. At least, that's what I've always done even when I stayed at the Ritz Carlton and Fairmont.

The pictures on their website are deceiving. It's not nearly as brightly lit and the rooms are not as spacious as their make them out to be. The only things I enjoyed were the elevator rides and the convenient access to the freeway.

Lower the price and I'll consider staying here again.

08/07/14 | Link | Rating: 2.0
645. Rich C.
Was not expecting such a shitty performance from a marquee Starwood property. Poor form.

Stayed here 4 days while gf attends a conference, so unless I brave LA traffic there wasn't gonna be much to do during the day. No problem, I'll bring the xbox and Apple TV.

Joke's on me though, not only do they not have HDMI ports on their tvs but when I tried alternate means to connect my xbox and Apple TV it turns out they borked the inputs on purpose so that the tvs don't work anyway. It's 2014 and you're a 4 star hotel! You shouldn't be intentionally sabotaging your guests from enjoying netflix or gaming on your tvs.

On top of that, they charge $13 (!) a day for wifi that from morning to night is so incredibly congested that it rarely even works and $42 (!) per day for parking. Starwood has lost their minds. Will avoid in the future.

Only upside was that the bedding was very comfortable.

27/06/14 | Link | Rating: 2.0
646. Randi K.
The Westin charges five star prices for one star services.

I stayed at the Bonaventure for 3 days and 2 nights this past weekend. I live in the downtown LA area. There was construction going on in the building in which I live, that caused fumes to enter my apartment through the air vents. Therefore, the management where I lived put me up at the Bonaventure.

At first, I was looking forward to staying at the BV. I thought it would be like a mini vacation. But my expectations came to screeching halt at the moment I checked in!

I have a dog. That was why my landlord picked the BV for me. The hotel holds itself out as being dog friendly. It is anything but that!

When I checked in, I was required to sign a waiver that I would not take my dog into any of the restaurants in the hotel. That I could not take her to the swimming pool. That I could never leave her unattended in the room. And, that if my dog was in the room while the maid was cleaning, I had to be present.

So, what that meant was, I could stay in my room with my dog. That I would have to order room services if I wanted to eat in the hotel. That I could not take her anywhere on the premises, except maybe walk her through the lobby and take her outside. I felt like I was in a upscale prison.

This problem could have been easily resolved if the hotel had a dog care service. Or employed local dog care professionals to walk and dog sit while the customers used the amenities. But the hotel did not provide any such service.

It gets much worse. When the bell man brought me to my room, he asked if I needed anything. I told him I needed a few towels, and two bowls for my dog. One for water, and one for food. I told him I would be going out for a while. I tipped him. He said he would have those items delivered to the room, and that they would be there when I return.

When I returned, none of the items were there. I called the service manager. He was really unprofessional. He kept arguing and yelling at me. He told me that he  was not sure if the hotel had bowls! What? A 5 star hotel, that charges $225.00 per night does not have bowls?

To add insult to injury, he sent two people up to the room, who were also very rude. One brought a dog bowl. I asked him if he could bring one more. He abruptly replied he did not have anot