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The Westgate Hotel in San Diego, CA

The Westgate Hotel in San Diego, CA

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Company Info:

Rating: 3.74

Address: 1055 2nd Ave, San Diego, CA, 92101
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
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Comments (259):

1. Carol W.
We had tickets for Wicked so decided to try the Plaza Bar in the Westgate Hotel for the website-advertised 7 before 7 special cocktails and appetizers from 5-7. When we arrived at about 5:l5 there was no one in the bar--no customers, no bartender. It had a desolate and deserted air, with somewhat grimy banquettes and bulbs missing in the overhead chandeliers. Someone fetched a bartender, who fetched the cocktails and appetizers menu. The bartender let us know that he could not make the specialty cocktails because he did not have all the ingredients. We ordered martinis, which were good for $7, and two appetizers--the popcorn shrimp and the beef, chicken and shrimp satay--which were also good for $7. Several tables of customers had arrived by the time our drinks arrived, and there was a fuss about the unavailability of speciality cocktails at one table. It seemed very odd to have a menu of unavailable cocktails.

05/08/09 | Link | Rating: 2.0
2. Steven C.
I chose this hotel because a buddy of mine recommended it.  It's a boutique hotel that seems like it is from another age, it's so elegant.  The room was big.  Bed was comfortable.  Glass /marble shower and unbelievable water pressure!  It was right across the street from Horton Plaza at the base of the gas lamp.  We walked to see the Padres play the Marlins. I'm checking out tomorrow but I'll be back.

10/07/08 | Link | Rating: 5.0
3. N W.
A gem of a place. The hotel staff and service are exceptional.  They really go out of their way to cater to your needs and take care of you without pretension.   The ornate decor is like walking into a museum, very extravagant and beautiful.  We normally stay at modern hotels but this place is worthwhile place to visit and stay.  And yes, it is great for kids.  The rooms are always tidy and clean when you return and they even provide turn down service.  Perfect location to walk shop, dine and take the bus or trolley for day excursions.  We stayed 4 days and didn't even need to rent a car, avoiding the parking fees. DVD players are in each room and although they don't have any DVD's for guests to borrow, Ralph's market is only a block away and it has movies for $1 a day from their MovieCube.  My regret is that we never made it to afternoon tea and relax with the beautiful sounds of the harp.   We always came back right near the end of the service.  I highly recommend this hotel and would definitely return again in the near future.

02/08/09 | Link | Rating: 5.0
4. Jason M.
Nice hotel.  We stayed here for three nights and the rooms are clean, spacious, and well-appointed.  They have turn-down service, prep an ice bucket, and leave chocolates on the pillows.  The hotel is a couple blocks from the Gaslamp, so exploration of the restaurants and clubs is easy.  Parking is available with a valet, but the overnight charge is $22.  Annoying, but finding parking elsewhere nearby would also be expensive.  We didn't try any of the restaurants in the hotel, so I have no idea how those would fare.

24/07/06 | Link | Rating: 5.0
5. cindy c.
what a pleasant stay!  the staff was friendly, the rooms are beautiful, i couldn't ask for anything more!

28/04/08 | Link | Rating: 5.0
6. Suztte W.
This is a fabulous hotel. European flavor, large room, beautiful bathroom with the best water pressure I've ever had in s hotel. I wouldn't stay any other place again

01/12/09 | Link | Rating: 5.0
7. Michele B.
My husband and I got married here on 6/26 and it was the MOST wonderful experience!  I have been involved in special event planning for years and was thrilled with the service we received.  From our initial meeting throughout the process, everyone was focused on customer service and delivering more than we expected.  This is a terrific location and from the catering sales manager to the waitstaff, we were so impressed.  Our guests have not stopped talking about the excellent food, the friendly service, and the elegant surroundings.  The day-of staff went out of their way to make everyone feel special.  It was cool outside for the cocktail reception and heaters appeared without us having to ask or anything.  The honeymoon suite was fabulous as were the chocolate dipped strawberries and champagne.  The Westgate delivered an evening that we and our guests will never forget!  Thank you so much!  I have to say that our photographers and 10-piece band commented several times that it was one of the smoothest, friendliest weddings they had been to.  Kudos to you all, Westgate!

09/08/10 | Link | Rating: 5.0
8. Ruben A.
Check this place out on Monday night to hear Julio and his Trio perform for Noche Latino night.  Perfect place to take a date to impress him/her.  It's the kind of place they try to portray in the movies. Awsome drink service.  And the crowd really gets involved, you can even get on the mike if you can sing.  Not kareoke, I mean sing.  If you are in luck, A gutarist/ singer by The name of Ramon will be there.  This guy has style.

23/07/07 | Link | Rating: 5.0
9. corey w.
went out for my birthday and brought people back to the room. guest complained about the noise-so we turned down the music and tv. 2mins later got called about a noise complaint.  Then I kicked everyone out of the room except for my girlfriend.  Then we were talking to each other in the room and we were forced to leave the hotel because we were "talking to loud"-just me and her having a conversation...WTF!!!! cant even talk to the person you love??? So at 4am we were heavily intoxicated and forced to pay $295.26(room+valet+fees)and drive away from the hotel drunk, so i spent my birthday in a car on the street.

I dont recommend this hotel for people who stay up after 12am and like to have fun while vacationing in San Diego.  The hotel looks like a haunted house that my grandmother would sleep in-literally looks like a museum. Do not stay here.

In Response to manager comment(since there isnt a response comment box)-I understand that the hotel had to a make an executive decision, but when we got our 1st warning, we talked with one of the employees and i closed the door and sat down and at that moment I got a call from the front desk-giving us our 2nd warning...I couldnt even tell my friends to be quiet before we got the 2nd warning...so i even kicked them out right after that call. check the video and call log.  This hotel was super disappointing and I knew there was a marathon that day, but honestly if your going to go to stay at a hotel in the heart of gaslamp district on a SAT night you should understand that most people will be coming back from the clubs and bars at the time we came back to the hotel.  It doesn't make any sense to stay at a hotel that has thin walls(apparently)in a heavy party part of town filled with clubs and bars and to expect us to not make any noise.  We technically paid $300 roughly for 14hours worth of hotel room space...they made bank off us with fees and overpriced valet, but I literally feel this hotel should be for people on business, not for pleasure.  They don't even have a pool or anything fun for guests to enjoy.  

Thank you for responding and for hearing my side of the story Mr Richard Cox.  I hope reading this helps other guests that have similar needs and concerns in determining if this is the right hotel for them.

05/06/11 | Link | Rating: 1.0
10. Ali W.
For all the hype, I was expecting the schwankiest of the schwanky.  

To my "corporate staying the night "dismay, it was a mere blip of old people decor amidst classical musical trying to be hip, but stuck in the 80's in a state of stale decadence. :(  

Ok lets get the good out first:  Very hospitable valet and front desk staff, including room service.

The "areas of opportunity" since I already mentioned this was to my corporate dismay:

Valet guy appears friendly and articulate, but wait!   He isn't able to answer simple question about where to turn in for valet parking- he says to turn right but there is a sign that clearly says "left turn only."  I tell him this and double check I'm supposed to turn right anyway.  He was stumped as if no one had ever posed this to him before.  Almost like a "self destruct" moment for a femme bot but he isn't a femme bot and doesn't even come close once I meet him (an older gentleman, besides the fact that he's a man in the first place- hey they should have male femme bots and they can be called homme bots, yeah I like it yeah!).  Anyway, it seems like an obvious problem that the entrance to valet contradicts the street sign direction.  But that could just be me.  Good thing I broke the law and turned right into valet- otherwise I could have stayed at a point of indecision for any number of years until my head was full of grey and next thing you know I'm missing out on collecting my Social Security (just in case that actually happens).  Anyway!  

Brown shower water.  No, it wasn't me, thinking maybe just maybe I was still dirty from my hike the day before!  Hotel said it was a fluke that happened that morning with the pipes.  Another hotel nearby had the same problem this morning.  Unfortunately, combine that with a bad drain, and what you get?  Brown bluck soup at your feet during the middle of your attempt to cleanse.  
And now to the tune of "Three Blind Mice,":

"Brown bluck soup, brown bluck soup,
See how it pools, see how it pools-
The hotel staff won't elaborate,
The hotel next door says it happened there too-
well that's just great,
brown bluck soup. "

Please hold your applause, its okay my main mission here is to entertain myself!  Hardy har har.

Anyhoo,
This place reminds me of certain Ritz's where they seem to be stuck in the 80's with the appearance of very fancy decor, classical music, yet in reality it is a bit outdated.  I prefer a contemporary hotel with modern class.  

Not a bad hotel by any means, just not my cup o brown soup.

07/05/07 | Link | Rating: 3.0
11. Nancy H.
the decor reminds me of the titanic when you first walk in, very classic.
the concierge was nice.
parking is 27 bucks a day.
the rooms was spacious.
the bathroom was clean, the water pressure was a bit strong!
the only issue i had was that the pillow and blanket had little blood stains! it was really disgusting.
loved the turn down service!
it's in the middle of downtown la and across from horton plaza.
so it's a pretty good location to walk to restaurants and bars/lounges

31/03/08 | Link | Rating: 3.0
12. Nicole L.
My husband, infant daughter, and I just spent two nights at the Westgate Hotel in San Diego. I'm in love!

From the moment we pulled into the parking garage until the moment we left for home we were treated like royalty. The valets were all really quick to offer baggage assistance, sight seeing suggestions, anything we might have been interested in they had information readily available. The front desk staff were all really polite (and not fake polite like you tend to find at higher end hotels)

The room was beautifully done. Not too ornate to the point of being tacky.. Just the right amount of brocade and trimmings. The bathtub was to die for! And I really liked that the toilet and shower were separated from the vanity area by a sliding pocket door. This made life much easier when I wanted to put my make up on after a shower. No foggy mirrors!!! The shampoo, conditioner, lotion, and bath foam were so amazing. I'm now on the hunt for Gilchrist and Soames retailers in Los Angeles.

After a night of blissful relaxation on some seriously nice and comfortable sheets we decided to order breakfast from room service. Great presentation of the food, good quality, and really nice people who deliver it to the room. We also found the restaurant to be beautiful and staffed with lovely people. They even offered to put together something special for our eight month old daughter to nibble on. Saturday night, we ordered dessert up to the room.. The tiramisu was h-e-a-v-e-n. They have such a unique way of making and presenting it that you have to order it to see what I mean. YUM!

The lobby is opulent but really beautiful. Plush couches, crystal and gold-leaf, massive fragrant floral arrangements that make the entire lobby smell like roses and lilies you feel like you're a dignitary even in jeans and flip-flops pushing a stroller with a drooling baby.

I would happily.. no scratch that.. blissfully stay there again and again!

12/10/09 | Link | Rating: 4.0
13. Claire D.
Monday nights here are my favorite dream dates- even when I'm single! It's just that dreamy. I love any place that feels like the Haunted Mansion in Disneyland. And where people mistake me for Mexican- makes me feel exotic, ha! Everyone here is so friendly and Julio really is the host with the most.

24/03/08 | Link | Rating: 5.0
14. D G.
Shhhhhh......Don't tell!  This is the best happy hour in San Diego.  Martini with shrimp cocktail...I really can't continue to go on.  I don't really want you to go.  It gets so crowded on the nights we have gone because the singing that happens here is better than some operas I have been to!  If you must go at least send me an email so I know who to blame if I have to stand.

24/03/08 | Link | Rating: 5.0
15. eileen g.
Didn't know what to expect since we got this hotel through priceline. It's a bit old-fashioned as far as decor but still nice. The bf mentioned that it feels kinda like a European hotel... I on the other hand think its a hotel that is suitable for my 50+ parents...

05/09/09 | Link | Rating: 4.0
16. Brooke K.
My husband and I spent our wedding night at the Westgate hotel, and it was a wonderful choice! When I made our reservation, they were very helpful and a true pleasure to work with!  I told them that it was going to be our wedding night, and they upgraded us to one of the top floors with a full bay view, AMAZING! The room they gave us was worth well over what we paid, but they were more than happy to upgrade us. Myself and my bridesmaids all got ready in the room before the wedding, and were pleasantly surprised to open the door and have chilled champagne ready for us to make a toast to my wedding day...it makes me tear up just thinking about it! After the wedding, when my husband and I arrived, we went in to the lounge area where someone was playing the piano, and we danced, still wearing my dress and him in his tux!
Our overall experience was amazing, and we can't wait to go back!
Thank you Westgate!

14/08/08 | Link | Rating: 5.0
17. ? ?.
Stayed for one night on weekday. Got good deal on priceline for $70. Hotel rated 4 stars. Pretty much lives up to it. Decor took some getting use to. We're more use to modern chic decor. Hotel had an European feel, gold fixtures. nice chandelier lighting in lobby with nice photo opportunities.water pressure in shower is a plus! Avoid $28 parking. Instead we parked at old town trolley station for free overnight. Just pay $2.50 for one way each person to hotel. Exit civic center. Drops right off at hotel and only takes 5 min. Quick and convenient and you save $28. Friendly staff. Could use updated t.v and outlets by bed. But no biggie. GREAT VIEW... face toward NBC building.

22/04/11 | Link | Rating: 4.0
18. Scott L.
Our union conference was here and the rooms were a steal at $110 a night. Overall, the ambiance of the place is amazing. Very ornate and unlike most modern hotels. The rooms are well decorated and feature good views of the city. The staff, ranging from the front desk folks to the buffet manager, is outstanding. The only two downsides: (1) excessive noise from the street below. Perhaps the windows could be thicker. (2) Very uncomfortable beds, including some bad pillows. Overall, worth a stay if you can get a good rate.

07/02/10 | Link | Rating: 4.0
19. Dawn G.
By far, the best hotel I've stayed in. The only negative? They don't allow pets and I rarely travel without my dog.

The staff was AMAZING, from the valet attendant to the front desk staff, to the housekeeping staff.  We had forgotten to remove our "Do Not Disturb" sign from the room, so housekeeping didn't clean our room, but they called us to see when they could do so. Our room was kept immaculate with housekeeping twice a day.

The lobby has been appointed well and the attention to detail with all the furnishings is something I've never seen in any other hotel. My fiance was skeptical about this hotel (he prefers the "modern" look like the Hard Rock or the Omni), but after he saw the hotel, he has a new outlook on "classical".

the only negative I can think of is that the area doesn't seem safe at night, but that's outside the hotel and having said that, we didn't have any issues.

08/08/09 | Link | Rating: 5.0
20. libby a.
I stayed at the Westgate Hotel and hosted a two-day meeting there. The accommodations were very comfortable and the meeting space was beautifully appointed and outfitted with all the latest technology.  The real gem is the staff-we were treated like VIPs. The staff is polite, knowledgable, and very responsive. I hope to return to the Westgate Hotel next year when the state-of-the-art pool and fitness center is complete.

28/01/12 | Link | Rating: 5.0
21. Maria F.
Awesome hotel!  I booked a room for my in-laws and they loved it! I wish i had booked my room here as well instead of the westin
up on broadway! That one was horrible! Anyways the service here was superb! We will all be back to this hotel!

11/07/09 | Link | Rating: 5.0
22. vincent v.
Very nice hotel in an older grander style. Very Versailles.  Clean spacious rooms, well appointed in every respect. Powerful shower. Close to everything. I'd definitely stay here again. Attended a conference there and it was a great spot.  The staff is super helpful and courteous.

20/02/12 | Link | Rating: 4.0
23. S F.
I went there for a fashion show and let me tell you that I was so impressed. I paid a reasonable amount of money for an excellent service, I would for sure go there again for any intresting event that might intrest me! I encorage every one to try and go have lunch there!

22/01/12 | Link | Rating: 4.0
24. Robert O.
A great breakfast. I was in San Diego at a medical conference and stayed in a smaller hotel near the Westgate rather than at the large conference hotels. I found the Westgate by using Yelp and am glad I did. The amenities (French decor, beautiful flowers on the tables) were superb and the service was excellent. I had the Eggs Benedict, which was perfectly prepared and presented. A little pricey, but certainly no more than at one of the larger convention hotels. Overall excellent value.

06/11/10 | Link | Rating: 5.0
25. Mel L.
We stayed for two nights using Priceline ($72/night with help from Biddingfortravel.com site.). The parking fee is a little steep at $28, but can't beat the convenience. Overall it's an old fashioned hotel, very refined and had nice features (you can you're in a hotel in Paris with the linen and upholstery). The rooms are a little odd sized, fitting the continental Europe model. There's a little too much empty space that is not used. Great views of the San Diego bay though and close proximity to all the major sights around Downtown, very convenient.  One thing that disappointed us is that it's a 4-star hotel without a swimming pool or whirlpool.
One negative is soundproofing is very poor. There was some type of Mexican night club or music down the street and the ranchero music was blaring until 1 AM! Fortunately it was quiet after that, although you do hear all of the police sirens in the neighborhood (we stayed in the higher floors too).  If you are into old-world hotels, this is the one for you.  Otherwise, you can get the Manchester Grand Hyatt for about $4 less a night using Priceline, which is more convenient in many ways.

06/09/09 | Link | Rating: 4.0
26. Michael G.
The location itself makes it a 4 star hotel. Everything in the gaslamp is within walking distance. When I stayed down there were were able to walk to the Padres game! The hotel itself is different. It wasn't modern like most hotels I stayed at but the beds were comfortable and the service was good. Got a good rate on hotwire, watch out you have to pay a little for parking but it's a lot cheaper compared to other hotels in the area.

26/07/10 | Link | Rating: 4.0
27. sandra t.
Love the Gourmet Shop for lunch and the overall service at the hotel is just great. Everyone is always friendly there and if you want to treat yourself for a nice weekend, you can't go wrong!

30/12/10 | Link | Rating: 5.0
28. Krystal P.
Hubby and I stayed here twice while visiting San Diego for the Comic-Con... once in 2006 and again in 2008.  Each time was incredible.  The service is wonderful, and the ambiance in the Westgate Hotel is very old world and beautiful.  The best part about this hotel is the size of the rooms!  They are so spacious and the beds are extremely comfortable!  I also visited the spa downstairs for a facial and a massage... both out of this world.  Overall it's a fantastic hotel and I would highly recommend it!

02/04/11 | Link | Rating: 5.0
29. Barbara S.
Found this hotel on accident using Hotwire. I am in  love with the great service at the front desk, the elegant decor, the comfortable bed, my balcony from which I can see the ocean, the turn down service with chocolates on pillow and a card with tomorrow's weather forecast!  I feel like I've been transported to a European hotel :)  ps the apples at the front desk are spectacular!

04/08/10 | Link | Rating: 5.0
30. Jose R.
There was a party of 8 that attended the High Tea for a birthday celebration.  The service was great, food was tasty, and the harpist was awesome.  It made for a great afternoon socializing with friends in a very nice setting.  Would enjoy High Tea in the main lobby again!

21/03/11 | Link | Rating: 4.0
31. Anshel S.
Went here for brunch and had by far one of the best breakfasts in a long time. I have never actually stayed at the Westgate, but I have actually eaten there before and I really had a fantastic breakfast that really got me going through the day and the service was impeccable. I highly recommend anyone have their business breakfasts at the Westgate, it's totally worth it.

05/09/10 | Link | Rating: 5.0
32. Cheryl N.
The Westgate has become a favorite of mine for lunch.  The menu is not overcomplicated, but I have made my way through most of the choices and the food is always fresh and flavorful.  There are several healthy choices, although the last time i went I couldn't help ordering dessert.  The wait staff is always attentive and fast.  The restaurant is on the quiet side.  I have also been there for a holiday party, and the room the placed us in was the perfect size for dancing and socializing.  I would recommend the hotel to out of towners for a stay in addition to the Westgate Room for lunch or dinner.

05/10/10 | Link | Rating: 5.0
33. Logie Z.
Very opulent hotel downtown within walking distance of the Gaslamp and Horton Plaza area.  Restaurant galore!!!  It's a little too formal for my husband and my taste.  My son loved this hotel...I don't know where he came from!!!  We stayed at a hotel closer the the beach the next couple of nights and he still wanted to stay in this hotel.  The concierge was very courteous and accomodating.  We did enjoy our stay here.  The only negative is Valet parking only for $28!   I like to park my own car so I can get whatever I need from our van.  It was a nice experience, so we'll be back.

02/10/10 | Link | Rating: 4.0
34. Tom K.
Amazing, amazing Sunday brunch...great quality, relaxing atmosphere, and the best house made pastries in all of San Diego.  A must!

21/06/11 | Link | Rating: 5.0
35. Meredith R.
As I entered the lobby to check in - after dropping my car off in the garage with the valet - there was a woman playing the harp. It was such a pleasant surprise to be greeted with the relaxing serenade. My first thought upon entering my room was, "I want to be like Heloise and live here!" It's beautiful, wonderful, filled with lavish antiques.  The staff is incredibly polite and friendly.  The concierge was a beautiful Indian woman in a sari who graciously informed me of where to head out and explore.  At night they come by and do the whole 'turn down' service thing -  a bucket of ice, a chocolate on my pillow.  When my phone rang for my wake-up call, there was an actual human being greeting me at the other end. It is definitely MY kind of place

The downsides: (there are a few) the wifi only works in the first 3 floors, I was on the 8th floor and they charged me for the use of the ethernet cable.  The hotel is vintage (i.e. old) the elevators were a bit temperamental.

If my travels bring me back to San Diego, I will absolutely stay here again. I'll just remember to pack that ethernet cable!

21/03/08 | Link | Rating: 5.0
36. Tristan P.
This review is specifically for their tea service.  To keep it short and simple, your High School cafeteria could serve a better tea.  It was overpriced and underwhelming.  The service was surly and flip, the food wasn't fresh, and the tea pots weren't refilled.  Tea time is special, please don't waste yours here.

07/10/10 | Link | Rating: 1.0
37. Megan K.
(this is a review for the hotel, not the restaurant.)

i was a little scared about staying at the westgate.  after hotwire released the name of my hotel, i did some research on tripadvisor and found that many recent guests had some issues with their stay.  

i have no idea WHAT those people were talking about.  this place is all about the details.  every door knob, lock, drawer pull, has some sort of floral detailing.  there is a padded bench at the bathroom counter.  the robes were in a closet next to the shower--not in the normal room where you might forget to take it with you!  the shower has excellent water pressure.  the bath products are excellent, and include BUBBLE BATH to use in the bath!   i can't tell you how many hotels i've stayed in with large, luxurious tubs, only to bemoan my regulation size airline ziploc and it's lack of room for extra liquids.  

there was turn down service.  the gal at the front desk was helpful, but brief in her explanations so i could get to my room faster.  there was a message on my phone when i came back from dinner checking in to see that my room was okay.

i have found nothing wrong with my stay so far and wish i had more time to spend.  and when i leave at 5:30am to catch my flight, the complimentary coffee will already be ready!  so happy with my random hotwire pick.  i'd stay here a million times over at full price!

09/01/11 | Link | Rating: 5.0
38. Ira K.
If you are choosing this for the hotel's alleged "Spa", do not bother to come to this hotel.  They actually have the gall to put on their website something called "Le Spa & Fitness Center", claiming it has "indulgent spa services", which is a complete misrepresentation.   When I got there, one of the attendants admitted to me they do not have a real spa, but only 1 very small room off the gym that they call an outside spa person in when needed.  Its completely bizarre.  There is no other spa services whatsoever; no sauna, jacuzzi, private waiting rooms, ect.

19/11/11 | Link | Rating: 2.0
39. Veronica M.
The hotel was inexpensive until they added all these extra charges. $30 per night for parking. $15 per night for water and gym service that I did not want. The receptionist said it is mandatory and that I should make the best of it. The hotel looked nice on the outside and inside aside from the carpet and rugs all being dirty throughout the hotel. The people next door was very noisy at 3am , but security did their jobs and got to be more considerate.

30/05/11 | Link | Rating: 3.0
40. Chloe W.
I think that the Westgate is one of those little known places in San Diego that is beautiful and classy.

I am totally biased and I know that. I got married here three years ago. I know that everyone figures I love the place since I got married there. Not so, I love the place because it is gorgeous.

I have been there quite a few times since. I have had dinner in both restaurants and been to the cozy little bar downstairs as well.

The one thing you need to stay as far away as possible from is this place for is brunch. It is a freaking mess. I mean total disaster. Weird since they handled my wedding so well. They overbook and you wait forever and ever. We waited three hours on Mother's Day and ended up going across the street to have beer and pizza. Nope we did not get seated, no even a sorry for the wait. Nothing says thank you mom like beer! This has happened twice so I learned my lesson.

The service here is exquisite and the place is beautiful.

18/08/08 | Link | Rating: 4.0
41. John O.
The one thing that come to my mind when I come to this place, or even think about it is Old World Charm.

This is a very small piano bar toward the rear of the hotel lobby. One thing I really like is to walk through the lobby and smell the wonderful smell from the large flower decorations. Usually lilies.

When you enter the small bar, the bar is off to the right toward the end. Right next to the piano. I used to come here a lot when I was living here. It was like my neighborhood bar. But since I practically lived in the Gaslamp, most of my neighbors were bars.

This place serves one of the best chocolate martinis I have ever had. Think of chocolate milk. I mean, you really could not tell that there was alcohol in it until later. They do serve food here but most people come here for the drinks and conversation and entertainment toward the evening. There really is not a dress code...casual is fine. This is the kind of place where locals mingle with tourist and all get a long. Most of the people that come hear are people staying at the hotel, some locals and people coming back from the shows. If you ask the bartender who is performing, he is more than happy to tell you. Sometimes some of the folks that put on the opera stop by after their show and perform a few songs here.

This place is not the kind of place you would through back beers and the kind. It is a classy place, but with a casual attitude. This is one of the few places that lives up to the saying :Stay Classy!"

02/11/08 | Link | Rating: 5.0
42. Natasha S.
We were at Del Mar and I won at the track (yay!) so rather than staying with the in-laws on a sofa bed, we hopped on hotwire and ended up in the Westgate for $135. Not bad...

Check in was fine, easy enough. The rooms are rather large and comfortable. The hotel is older and could use some updating but there wasn't anything that stood out as particularly offensive.

The valet was very helpful with directing us to places to go/eat and even how to save some money and avoid the valet fees. We were pleased with our stay and would come back on a similar priceline/hotwire deal.

16/08/09 | Link | Rating: 4.0
43. Bryan T.
On august 1st 2011 I book my travel package with Orbitz and I chose this hotel because near my daughter school, I check in around 9 at night ,and the front desk staff said we charge $15 a night for facilities fee cost me $30 for 2 night,also on hotel menu no price on it and I ordered 1 burger and 1 club sandwich with no drink. cost me $38.15 thats a rip-off hole on that's not don yet ,on August 3rd I check out front desk staff ask you want to put this ($97.76) on the same credit card and I reply what that for she said we charge $32/day for parking,I had travel a lot of time and they never charge for parking, hotel suppose to provide parking space for customer. This the versed hotel and the rip-off hotel, I will not recommend this to my friend.Baaaadddddddd

04/08/11 | Link | Rating: 1.0
44. Rose W.
The worst part of my 4 night stay at the Westgate hotel was the downtown traffic I encountered getting to the hotel.  From the moment I pulled up to the curb, everything was perfect.  Every employee was polite and courteous and treated me like royalty.  

Upon arrival, I was directed through the large french palatial lobby to the front desks.  I requested a change to my room and not only was the attendant polite and accommodating, she made me feel like I was doing her a favor with my request.    

The hotel allowed me the choice of carrying my own bags up to the room, which I appreciated.  

The room itself was comfortable spacious and well furnished.  The layout of each floor was unique in that each room is really a mini suite of two rooms.  We never met who was in the other suite, but I can image that traveling as a group or as a family, this layout would be welcome.

The restaurant in the hotel was quite tasty and the service was great whether they were packed or empty.  

I think what makes a great hotel isn't the plush terry cloth robes or the iPod dock alarm clocks, but rather the staff and how they treat you.  At the Westgate, I got both.

I love trying out a new hotel every time I travel, but I will definitely be staying here again the next time I'm in San Diego.

05/09/09 | Link | Rating: 5.0
45. Feather L.
Close to mall,plenty of restaurants and all with in walking distance.Staff was very friendly,turn down service was a nice perk! Pets are welcome and the shower is AMAZING! the only complaint would be the hidden service fee they charge you when you check out.pretty lame! We enjoyed our stay but will probably try other hotels in the area next time

19/08/11 | Link | Rating: 3.0
46. will p.
Caveat Emptor- hidden fees of $15/day has been beaten like a dead horse in reviews below.

28/07/11 | Link | Rating: 1.0
47. David V.
As a gay man, my rave opinions about afternoon tea at this swanky place don't really help to abolish the stereotypes, but hey. I know a great lunch experience when I...uh, experience it.

First off, you'll be most comfortable walking around here if you wear a decent jacket--it's mostly for your own peace of mind, since there's a surprising absence of snoot. But the decor that abounds here is amazing. If you look up "fancy-schmancy" in the dictionary, you'll see a picture of the Westgate lobby.

Okay, the tea. My sister, whose idea it was to spend the mid-day here, gushed about the Ambrosia Tea. I tried and loved it. It went perfectly with every course of biscuit, hors d'oeuvre and dessert that was presented. Each place setting was distinct--the cups and saucers looked as though they were handmade by your doily-clad grandmother.

Even the bathroom was plush and blessedly non-smelly.

I suspect that my sisters and I were the loudest group among the room's tea-slurpers, but no one gave us any looks that had the slightest trace of dirt. We weren't rowdy or anything, but the years of "Sex and the City"-style table-talk has certainly molded us into unapologetically outspoken individuals. Anyway, everyone was very gracious and the talented harpist lady even offered her services at my sister's up-coming wedding.

Under the "good for kids" section, I voted yes because this is a great little treat for kids who actually want to be there. Believe me, I NEVER vote yes. Anyway, I saw a couple of mother/daughter parties who were having a pleasant time. Maybe Yelp should divide the "kids" option into two separate yes/no choices: "good for well-behaved kids" and "good for insane little people."

Great eats and awesome champagne...if you can spare the $$$...but well worth the cost if you go for it.

25/12/08 | Link | Rating: 5.0
48. Robert G.
We got this hotel on hotwire.  It was listed as 4star in the North Gaslamp district.  It was pretty much as expected.  We arrived late.  Parking was valet and cost to park was $32/day.  Front desk staff was very professional and courteous.  I was impressed one night when a gentleman came back from the Giants/Padres game obliterated, falling all over the place, almost knocking over the statue by the elevator and the front desk clerk personnally escorted him back to his room.  Facility fees were $15 on top of the price listed on hotwire but  we knew that going in.  Sucks cause we didn't use the internet, gym, pool or any other amenities of the hotel.   We were expecting a king bedroom because others who have used third party booking websites seem to get offered only king bed rooms.  We ended up with two full size beds.  
 Rooms were fine.  Carpet could stand to be replaced.  Furniture was old but all the sheets seemed new and the beds were comfy.   The toilet/shower portion of the bathroom was great.  I loved the shower and the toilet was modern.  The sink area of the bathroom was spatious.   The facets could stand to be replaced.  Two bathrobes available in the room but didn't use.  
 Overall, this was a really nice hotel.  It was probably overkill for me personnally as I was in San Diego to party and hit up the beaches.

30/07/11 | Link | Rating: 4.0
49. Princess Kim R.
I had no problem with the hotel or the room itself. From the outside and the lobby, the hotel looks quite classy, but the rooms are merely average to nice.

The problem that I had was with the snobby staff! After dealing with several people who seemed to care less that I was spending money at their hotel, the kicker came when I parked in front of the hotel. The Westgate is on a small street, without a lot of through traffic. I had parked on the curb to allow my friend to take our shopping bags up to our room. An employee in charge of driving the hotel shuttle rudely asked me to move my car (it was all about the tone of voice) so that he could park his there. The entire curb was available, but he just HAD to have my parking spot. I was over it. I won't stay there again.

28/01/09 | Link | Rating: 1.0
50. Ali G.
I stayed here a year ago and was impressed with their customer service. The front desk was very accommodating. Also, the restaurant was great for breakfast and dinner.

05/03/13 | Link | Rating: 4.0
51. PM M.
I couldn't disagree more with anyone who claims the staff here is snobby. From the moment my girlfriend and I arrived, we were treated like royalty. Upon check in, there were several friendly staff members on hand to answer any questions we had, and even hand out maps of the downtown area to us. They were kind, courteous, and seemed to be having fun. Check in was quick and easy.

The room itself was good sized, nothing amazing but not too cramped either. Everything was very clean. Shower was a good size, large closets, nice robes, tons of hangers. Water pressure in the shower was amazing, and the bathroom area was large.

Decor is definitely classic and old school, so don't think you're staying at the W or anything. Westgate is not trying to fit that mold, and rightfully so. They do classy well, and they don't pretend to be something they are not.

Parking is expensive ($27 a night), but there are lots and street parking nearby. For $12, I parked my rental car in a lot from 8am-6pm. Not bad considering the alternative.

Also, they offer turndown service and leave chocolates on your bed nightly, which is a nice touch. Again, the employees I encountered were extremely pleasant and kind. We were even about 45 minutes late checking out, and no one rushed us to get out at all, as I have experienced at other 4 star hotels. I appreciated that very much.

Overall, a wonderful hotel that I would recommend to anyone looking for a relaxing, classy environment. One of the best hotel stays I have experienced in San Diego, I am sure to return to The Westgate Hotel.

28/05/09 | Link | Rating: 4.0
52. Patrick D.
I'm not really sure how to rate this hotel.

On the one hand, the location and proximity to business, shopping and dining is convenient.  There is a trolley stop right outside, as are bus stops.  The room was very spacious and comfortable, with free internet, and a roomy shower.  They have turndown service, as well as regular housekeeping, which is always a nice touch.  The service was friendly and attentive.  

On the other hand...first of all, I couldn't find the damn parking.  I drove around four times!!!  And yes, I did call for directions (after the first time).  Once I got into the hotel, it had an old, musty smell, and the place looked dated.  I get the whole decor theme, but it still looked and felt old.  To get to my room, I had to go through one door (which is shared by two rooms), from there I could access my room.  It was a bit odd, and, frankly, after a late night, kind of confusing.  

I am kind of nit picking, but hey, these things add up.  I would stay here again, but the place could use some paint.

07/04/10 | Link | Rating: 3.0
53. Chris T.
Seems a lot of people end up here through Hotwire or Priceline... That was us as well...I was a bit concerned when I hit submit and Hotwire told me my hotel. I looked at the photos and thought it looked a little dated, not the typical W Hotel, Westin, etc styles I'm used to. I was right, it wasn't... Though I wasn't disappointed, it was simply a different style of high end, having an old school charm to it. The wood furniture that I feared would be old and chipped was actually nicely finished, rooms were equipped with flat screens, a fridge, and complementary bottled water and internet! (You pay a $15 fixed resort fee, but still nice)... The bathrooms had nice marble and heavy brass fixtures that really felt quality. The sliding glass door opened to a small balcony, everything about it was simply nice. What really set it over the top, the service, everyone was great. When we returned to our room, they had come in and done turn-down service (set the radio to smooth jazz, dimmed the lights, and left chocolates on the bed).... I was really happy with our stay...

21/01/13 | Link | Rating: 5.0
54. Shannon S.
This place was a joke. It had a wealthy feel to it from afar. However, if you look close everything was shabby and worn out. The bed was comfortable. The employees all seemed bitter to be working there. The woman at the front desk gave us incorrect directions to walk somewhere. Couldn't she just admit she didn't know? When we got back to the room, we were repeatedly harassed by an employee saying we (a couple guys in our 40s) were too loud even though very young girls in the next room over where drunk and obnoxiously loud. Preferential treatment? Yes, I'd say so. I was very disappointed at the shabbiness of the hotel and the poor attitudes of the employees. In this economy, they should be treating guests better. Lots of people like me travel a lot and we only want to stay where we feel welcomed. I live in this area and I would not recommend friends or family stay at this hotel.

27/10/11 | Link | Rating: 2.0
55. Kristi D.
This is sheets-down the best hotel I have ever stayed in. Upon arrival you enter a lobby of posh elegance, surrounded by cushy sofas, chandeliers, an old fashioned grandfather clock, high ceilings, and a feeling of overall..royalty!

Little to no wait for our check-in, an upgrade to a premier room for using travelocity were extra bonuses.

Our room was not cheap by any means but worth every penny with a wonderful view of downtown San Diego and NBC!

When we walked into our room, we were greeted by the sounds of relaxing piano music drifting from the television, nice, cool, AC, and the same sense of royalty given off by the hotel lobby. We had a robe laid out on the bed with a little welcome message and a mint. Everything was clean and pristine. There was enough seating to accommodate 4, complete with chase lounge.

Only gripes: no flat screen TV, no spa-bath or duel showerheads.No wetbar.

We would definitely like to return in the future!

08/10/09 | Link | Rating: 5.0
56. Valerie L.
The Westgate Hotel is a hidden gem in San Diego.  High tea, a French restaurant, a stunning lobby, valet parking ( and your car stays parked on property, not driven away to God knows where)
I have attended many great functions at The Westgate, A Zandra Rhodes fashion show, held on the grand staircase in the lobby, Leonard Simpson's 10 Best Dressed San Diego reception and awards, Mother's Day Brunch, but my very favorite thing about The Westgate is The Plaza Bar.
Intimate and sophisticated it is like being in San Francisco or New York, and the best part of all is Gregory Page.  Mr.Page is a delight...perfoming sets on Saturday evenings at 9:00pm, of music from the 20's and 30's along with original songs.  He and his bandmates Sky Ladd ( an amazing piano player) and Josh Herms on the drums.  This trio charms the room.  Mr.Page looks like he stepped out of another era and my only fear is that Woody Allen will discover him to perform in one of his films and he will become so famous he will run off to New York and take Bobby Short's place at The Carlyle Hotel and we will just be left with a memory.
On another note....the bar food is excellent, the drinks are big city strong and parking is smooth and easy....
This is a very grown up way to spend a Saturday night.

13/07/11 | Link | Rating: 5.0
57. Jen N.
This is amazing view of downtown SD...the only thing is that there's not access to the view from each floor and direction. So quiet you would never know that all the bustle was going on right down on the street. Every person as spoke to had the proper attitude....which is expected. Being from SD and just wanting a weekend get away it was perfect. Very very close to Horton Plaza(the mall, with theater.) and almost everything else downtown is within walking distance. GREAT GREAT CHOICE IF YOURE COMING TO TOWN FOR ANYTHING AT PETCO..OR THE OPERA HOUSE...WOULD DEFINATELY STAY HERE AGAIN.
Has wireless internet, coffe, safe, small refridgerator, balcony, dvd player, iron, hair dryer, marble tiled shower and sinks and seperate foyer for each two rooms. Valet is the closest parking, most of the street parking is timed, even though its expensive its worth it because of hassle and the overall greatness of this beautiful building.
15.00 service charge for the room per stay, but I will say they will bring you everything from Aspirin to pressing and shining your shoes. There is a barber shop, spa, babysitting, tea time, and resturant.
145.00 a night for a king deluxe was worth it to me...

14/01/12 | Link | Rating: 5.0
58. Cindy S.
You can add me to the growing list of reviewers who are incensed by being forced to pay an extra $15 per night "facilities fee" at this hotel. I have stayed at many hotels in San Diego (Omni, Hyatt, Westin, Hilton, Solamar, Sheraton) and while it's a given that you will fork over big bucks for parking (here it's $32 per night for valet, no self parking option nearby), being told at check-in that you have to pay this mandatory fee is outrageous. And it's $15 plus tax, not sales tax but hotel tax. Everything that you are paying for is completely unnecessary - bottled water, wifi, use of fitness center, in-room coffee maker (terrible coffee and no coffee in lobby) Daily newspaper that we didn't get because it was the weekend. Local and long distance calls! Are you kidding me? This isn't 1989, who doesn't use a cell phone when they travel? I almost feel sorry for the desk staff having to tell everyone when they check in about this fee. I would be embarrassed. They don't mention it's taxed by the way. I encouraged a few other couples who were annoyed by this charge to write reviews.
Room was large, bed was comfortable. TV is circa 1995, old tube style.  Fitness center had some universal equipment and a rack of dumbbells but the room was very small and since it is in the garage level, no view. There was a bowl of nice apples, we took several to help offset the "fee". The turndown service made us laugh - there were two of us staying, yet we got one little chocolate and no ice as another reviewer posted.
Location is not the best, on 2nd and Broadway next to the trolley tracks. Noisy unless you get a room high up. No ice machine in hotel. You have to call room service to get a bucket sent up. No pool or spa, not a fun hotel if you are on vacation.
There is a safe to store valuables but you must swipe a credit card to use it and we were not sure if we would be charged (since it seems to be the thing at this hotel) so we passed on it. Shower was acceptable. The bathroom had one sink located at the end of a hugely long counter. The only outlet was at the other end which made it almost impossible for my husband to use his Water-Pik. Bring an extension cord. The alarm clock had a docking station but would not charge iPhone 4.
I will avoid this hotel like the plague. I don't mind paying for things I opt to use or if the amenities are outstanding that you don't mind paying for the extra quality but neither was the case here.

30/05/11 | Link | Rating: 2.0
59. Larry H.
Very nice, clean and large rooms...  The staff was excellent and they upgrated our room with a great city/ bay view. Excellent food.  Centally located. The setting was like an older European Hotel.  Very inviting.
PLH

05/04/11 | Link | Rating: 4.0
60. L A.
With all the times i have been to the Gaslamp area, i had never stayed at the Westgate hotel until this weekend.  Finding it was easy and it was conveniently located 1 block from Horton's Plaza and 2 blocks from the Gaslamp.

The review options here seem more like that for a restaurant but i am reviewing this as the hotel.

The hotel is definitely older and more refined.  Elegant and very tastefully decorated.  The place was immaculately clean and polished.

The staff at the valet were all polite and courteous and efficient.

The staff at the front desk very professional.  Alexandra checked me in and she was quite quick and efficient.  I had asked for a higher floored room than was reserved and she was able to accommodate me with out fuss.

The room we were in faced west and from the balcony you could see the bay.  At dusk, it was breath taking.

The room was spacious and as tastefully decorated as the lobby.  There was a sitting chair, a desk with hard wired internet and an armoire with a television and DVD.  The bed was large and firm and the pillows fluffy.  The clock radio was made for an IPOD.

The bathroom was large and clean and the shampoos and soaps were a good quality.  Towels were big and fluffy.  

The floor didn't have an ice-maker and the valet had offered to bring some up for us.

The elevators were fast.

The bar on the lobby floor was quite small but large enough for a two piece band (that we didn't take the time to listen too).

The only drawback to the room was the noise . . . although old and i would assume the walls were thick, there was very little sound proofing when the door was closed (you could see light from the hallway adjoining two rooms).  We happened to be in a room where the next door neighbors were partying until 4am and we heard them until they decided to go to bed.

Overall, i would definitely stay here again . . . i would just hope for tired and early to bed hall mates.

02/08/10 | Link | Rating: 4.0
61. Sandy W.
I am officially hooked on Priceline...

So, I thought that I would just try my luck and bid for a 4.5 star downtown San Diego hotel at $70 per night - and was so surprised that my bid was accepted! So, I was already happy that I got a room at the Westgate, an old school but upscale hotel, but then, I was quite pleased to be informed at check in by the nice hotel concierge (with an European accent) that I have just received a complimentary upgrade to the "Royal Suite"- on the penthouse level of the hotel room... so, I am like, oh nice, but whatever, it's probably just a bigger suite....

OK, so, we dragged our exhausted (just drove 500 miles from no. cal) bodies through the lobby into the elevator and hit the button for the top floor (19th floor)... we arrived on the floor, walked around the hallway, and instead of seeing room numbers, we see signs for the "Governors Suite", the "Presidential Suite", and there in the corner was our "Royal Suite"... we entered the room (double door), and what do we find? Not just a suite, but a suite with a foyer, a powder room, a hall closet, a living room with a plasma and full-size fire place, Picture window with a view, full heavy damask drapery, a separate large bedroom with another plasma, a full marble tiled bathroom, with a tub, a separate shower stall, a toilet room, and freck'n Lladro figurine on display.... hope you get the visuals...

I have stayed at quite a few fine hotels and suites before, but boy, it's never been for just $70 per night!!!!

I now declare- I LOVE Priceline!!! Oh, and the hotel is great and centrally located!

31/07/09 | Link | Rating: 5.0
62. Megan P.
Here's the deal: I had an amazing experience with this hotel. I loved the theme, the hotel staff was very accommodating and attentive, the room was nice, the location is just a short walk to the Gaslamp Quarter, etc. I even got a great deal on Hotwire. Yes, you do have to pay extra fees ($15 a day for "amenities", $32 a day for parking), but you're in downtown San Diego in a 4 start hotel. I'm not complaining about that because I got such a good deal.

But when valet does damage to your car and does not reimburse you for the damage, I consider that to discredit the positives of any experience. When I first dropped my car off at valet, my driver's side window was working just fine. I was rolling it up and down the entire day with no issues. When I picked up my car the next day, the window was rolled completely down and it would not roll back up. I immediately alerted valet staff. Whoever helped me wasn't very concerned and offered no immediate solution. Rather than calling a mechanic, he called maintenance staff (who were incredibly hardworking and helpful) who were able to lift the window up and taped the window so that it would stay up. While I was very grateful to at least have the window up, that was there only solution valet offered me. I was discussing the situation with valet and asking how something like this would happen when the car was in valet's possession. All he said was "I'm not qualified on automobiles to say exactly what happened." I didn't appreciate him beating around the bush. The damage to my car was done while valet had it, so they should be responsible for it. Simple as that, but I didn't even get that as a guarantee. He said he was "looking into it." I was given no information of when he would contact me or what the ultimate action would be. It seems pretty obvious that they should reimburse me for the repair since they are responsible for it. I'll be hogging up their phone lines until they give me what I want, but it would be much better customer service for them to take care of this in the first place.

BE WEARY OF VALET. If they damage your car, don't expect them to reimburse you or even take responsibility for it. They will act disinterested, half-ass the solution, and put forth little effort into seeing that the problem was solved. I'm very disappointed and upset that I'm going to have to fight so hard to get reimbursed what I deserve. Don't let your trip be ruined by the incompetent and irresponsible valet service.

17/01/12 | Link | Rating: 1.0
63. Dominick N.
Cannot Tell you how nice this place is. The Service staff are professional pleasant and courteous. I am always greeted with a smile when I get off the elevator or walk in the door.

The Rooms are spotless, large and comfortable. The Beds are firm and adorned with soft sheets and goose down pillows. Full Turn-down service is included. There are always fresh linens in the room when we returned after a day of running around. The Bathrooms are large with marble everywhere and little touches of luxury everywhere you turn. Plus Free Wi-Fi is a huge plus.

There is a doorman there almost all of the time. The Sunday Brunch is Great. The Location is near perfect for The Gaslamp District and Public Transit. I have staying in some nice places in my life and I must say that this for the price is rather high on my rankings.

The Only downside is when we returned from a long day of being tourists we had some food....no fridge or microwave (Shoulda gotten a Suite) but the Margarita Service with Petron is well worth it.

23/03/11 | Link | Rating: 5.0
64. Devin K.
I'm not really a fan of ornate hotels, but my company booked me here. I'm really glad they did. It was a great experience. There was turn-down service every night, the staff was incredibly responsive and the location was unbeatable.

It was a little bit too elegant for a guy travelling alone (I would have preferred one of the hotels along the convention center), but if you were looking for a great hotel in the Gaslamp for a romantic getaway, this place would definitely score you some points. They even have a tub in the rooms, with bubble bath.

And even though it's old, the TVs were all newer flat-screens, and the room came with a DVD Player, which was great since I bring P 90 X with me on Business Trips.

02/10/10 | Link | Rating: 4.0
65. Lan T.
I booked this room 2 months ago through priceline name your own price. I got a decent rate for gaslamp area. When we got there the extra "fees" added up. $32 for parking, $15 required amenities fee even though there the staff was not very accommodating, $15 for rollaway bed. The hotel itself looks nice at a glance but is actually outdated. This is a three star hotel overall. Not worth it for the price!

26/11/11 | Link | Rating: 3.0
66. Latoya T.
I'm going to have to give it a rating of 4 stars...for the place, location to the Gas Lamp district, atmosphere and ROOMS. The parking fees plus the hidden fees are the downers, if not for them it would have been 5 stars for me. Yes the place is antique-ish/vintage, it brings to mind the movie The Shining, with Jack Nicholson. Initially I was upset that I had to stay there (Priceline) though I have to admit...I truly enjoyed the stay.

07/04/12 | Link | Rating: 4.0
67. Annette N.
La Dulce Vida!

The law firm I worked for hooked me up in a Royal Suite for a month.  I lived in this posh hotel for an entire month.  I LOVED IT!

I was providing my legal secretary support for a rather large trial, you may have heard if it?  Sempra Energy was being sued by residents of San Diego?  Sempra [the bad guy] was our client . . . so the sky was the limit.

We had everything catered from breakfast to dinner from various restaurants adjacent to the Gas Lamp District, even had a laundry service do our laundry for us.  Hehehehe, my panties would come back on hangers, how funny, huh?!?

The service of the hotel maids and all personnel was awesome.  I'd love to go back again, just to relive that moment in time.  

I liked the fact that it was walking distance to all the restaurants and the local mall . . .

If you want to impress someone, I say stay here . . . it's an awesome place.

14/10/09 | Link | Rating: 5.0
68. Richelle Santos T.
Sunday Champagne brunch is amazing!!! You get your money's worth!
Like a girl would, I started with dessert :)  Hazelnut chocolate mousse, berry panna cotta, brioche bread pudding, lemon mousse tartlet, and chocolate mousse tartlet.  There was a chocolate fountain but I passed on that.

For savory eats I nibbled on caviar, crab, shrimp, crawfish, sushi, truffle drizzled everything (shortribs and mac n chz AND duck with lentils), crepes, made to order eggs, pinot grigio beurre blanc swordfish with polenta cakes THERE IS TOO MUCH TO NAME!!!  Those were just a few of the tasty bites I had.

But the best part included in the price is all you can drink, champagne, bloody mary's, screwdrivers, or any other cocktail you want from the bar.

02/01/11 | Link | Rating: 5.0
69. Jenny R.
Booked through Expedia. Friends and I planned on staying downtown for my birthday weekend, but unfortunately delayed on booking a hotel. When we did, everywhere was full except Westgate, and expedia gave us a decent rate.

I called prior to our arrival to ensure the type of room and accommodations were as expected. They assured me that my reservation was for the double beds I requested. We were running late to our nighttime plans, and had to check-in quickly to change. Once we checked in, we rushed up to our room, and the weird little key wasn't working for the weird double door that enclosed two rooms. So that took more time to run back downstairs to inform them, and had to wait for a manager to help us, which she took her sweet time.
Once inside, we saw that in fact the room only had one king sized bed. Um wtf? So I had to call the front desk (since the manager took off right away) and let them know this isn't what I requested and what was confirmed. They didn't apologize, just said "we can bring up a roll-away bed". Seriously? Apparently, all the rooms with double beds were full. So screw it, had them bring up the cruddy, tiny roll-away bed.
After rushing to get ready for the night, we called the front desk to ask them to call 2 cabs for us. When we got down there and asked if the cabs were ready, the gal at the front desk looked surprised and got on the phone to call them. Great. I refused to let the experience ruin my birthday celebration so off we went!

The next morning, we packed up and went to check-out. We spoke with a manager about the inconvenience and distaste for customer service with our room-issue. And she offered to take off the $15 fee charge, we said that wasn't good enough and got her to remove the $32 parking fee. Small victory. So off we went to get our car. No one at the front desk directed us, so we followed other guests out to the front where we initially dropped off our cars. A whole line of us waited there for at least 15mins until a valet informed us that pick-up is downstairs. Wow.

So apparently, there's a lack of communication present throughout much of the hotel .. whether it's booking through third parties, or just to be helpful and let the customers know where they can pick up their vehicles.
Ugh. Never again.

21/09/11 | Link | Rating: 2.0
70. Gloria H.
3.5 stars

I'm torn.  I've been checking out this hotel online and comparing it to others in the area for a long time.  I kept coming back to this one because it has everything that we like - the European decor with antiques, heavy beautiful curtains, crystal chandeliers...  While it is as expected, it really fell short in service and the location is not as ideal.  

We didn't end up trying the afternoon tea because it's served right in the lobby.  We skipped the lounge/bar too because it's small and it's dead - empty.  Likewise for the restaurant.  The concierge pushes for the paid tours and not nearly as helpful in providing useful information - same for the front desk.  One most annoying incident was when we asked what time the lounge/bar closes, the front desk suggested we go over there and ask.  The fact that they don't know the hours of their own bar is already sad but to ask your guest to go find out the hours is beyond outrageous.  

The room itself is very spacious.  The bed is comfortable with nice linen.  Bathroom is a bit of odd shape but it's nice to have the vanity with the sink separated with a pocket door from the toilet and shower/tub.  Love the fixtures and the shower was great - great water pressure.  Turn down service is nice but we got 2 pieces of chocolate the first night to just one on the following nights.

Trolley stop is just outside the hotel so it's convenient.  It's "close" to shopping mall and Gas Lamp BUT it's not prime location and walking back at night still passes by some quiet blocks and what we consider "sketchy" area.

27/11/09 | Link | Rating: 3.0
71. Nicole L.
GORGEOUS! I've stayed here for three nights now and I don't want to leave! The staff here is so friendly and very helpful--communication is never an issue and they all seem to really care. Nice perks like turn-down service. Hotel itself is beautiful and reminds me of Versailles. It is filled with chandeliers, gilded mirrors and antiques. Great location across from the Westfield mall. Today I walked to Little Italy from here and then down to the harbor. Only thing is there is construction close to one side of the hotel, but the front desk was more than happy to move us to the quiet side. Nice TV in the room and I adore the bathroom. Room service for breakfast was delicious, but the downstairs restaurant was a little pricey for the portions.

04/07/12 | Link | Rating: 5.0
72. scott h.
I am told by a friend that when built, this hotel was the toast of downtown San Diego. I can see why. The garden entry to the front door is very nice, then the lobby is another story. Gracious, big, comfortable, classy.

You know you are not in a chain hotel.

My room on the 6th floor had a small balcony looking out on 2nd street. Very nice big room.

All o of the furniture in the room is classic and the bath fixtures are just cool. Great shower water pressure.

I haed a probem with the AC, but aan engineer came in while I was at dinner and fixed everything.

Only thought was that the carpet was dated and needs attention.

Otherwise, I really ernjoyed my stay.

16/04/11 | Link | Rating: 4.0
73. Uyen C.
The Westgate Hotel is one of the leading hotels in the world, and it surely lives up to that honor!  I stayed here for 2 nights, and 3 nights at the Hard Rock Hotel, so feel free to read my HR review if you are debating between these two.

Location:  This hotel is located about 10-15 minutes walk from the center of Gaslamp district, right cross from the US Grant.  I think the hotel's location is convenient enough, but if you want to be a rock's throw away from Gaslamp, look elsewhere.  The hotel has a parking garage that is valet only.  As of March 2011, it costs $28 to valet with in and out privileges.  

Check-In:  Walking into the lobby, you are introduced to the European Old World décor, with beautiful chandeliers, antique furniture, and lots of tapestries.  Throughout the hotel, you'll see 1800-century style furnishings, and there are many famous art pieces hung throughout the lobby and hallways.  Check-in was prompt, friendly, and fast.  There are fruit baskets at the reception, so don't forget to grab a green apple before heading up to your room.

Room:  We were given actual keys for our room, but don't fret, they are electronic!  But be careful about losing them, since there might be a cost for replacements.  I think this applies to all the rooms in the hotel: 2 rooms share a foyer entrance, first time I've ever seen anything like this!  So you have to go through 2 doors to get to your room, kind of neat if you ask me.   The room was spacious, beautiful, furnished with very high quality mahogany furniture.  (Totally random...but I really loved their emerald green curtains!)  Bed was super comfortable.   TV has not been updated...no LCD..but I can live with that.  The bathroom big, and was all marble.  Shower only, no bathtub.   But big problem: there was not even a divider for the shower, so the entire bathroom can get really wet after a shower.   With that said, it doesn't take away anything from the room itself.  

Perks: Free wifi, chocolate on our bed after turnovers, and 2 bottles/daily at no charge.

Thank you Westgate for an incredible stay! Will stay here again!

18/03/11 | Link | Rating: 5.0
74. Michael M.
We got the reservation from an on line bid, blind not knowing the exact hotel, only the approximate location and number of stars.  We stayed on a Sat night for a UCSD commencement ceremony, and chose the downtown location because my eldest son and his wife were staying downtown.  

We checked in and were informed that there was a facilities fee if we used the fitness room, water in the room fridge, business center computer, wireless etc.  Since we were busy with family and commencement, we did not need or use any of these items.  Well it turns out the facilities fee of ~$15 is charged whether you use the facilities or not, and neither my wife nor I understood this at check in, but we understood that we were being charged at check out.

Second incidence.  We returned to the room Sat. evening after a wonderful dinner at Enoteca Adriano in Pacific Beach, and could not enter the room because the key would not activate the lock.  They use a strange key system (metal key activates a green light and the latch moves), so I went to the registration desk.  The attendant gave me some instructions and asked me to try it again.  My wife lost it, we went down, she got aggravated toward the attendant and insisted that facilities be called.  The facilities guy could not open the door and called maintenance.  Maintenance could not open the door and explained that sometimes the latches stick.  The facilities guy went off to get the key to enter from an adjoining room.  I whacked the door hard enough to unstick the latch, and got the door open.  My wife was very unhappy about the service we received, and felt that the staff had been disrespectful.  While my wife may have been a bit short, we were not treated with the courtesy and respect expected in a fine hotel.

Parking.  We checked out at 10 AM, and dropped our bags in our vehicle.  At that time, I spoke to the parking attendants and said we would be back at noon to pick up the car.  At pick up, the attendant wanted to see the bill to determine if we had paid for parking, after some running around, I produced the bill, we had not been charged for parking and I paid the parking portion and was able to leave with the car.  This was just terribly disorganized, the parking could have been paid at check at, or the parking attendant could have warned me about the process.  

On the positive side, the hotel is a really gorgeous old building, and kept with a lot of period pieces.  The bathroom fittings are brass, the rooms are large, the building is ornate.  So that was all quite pleasant.  It was a weekend, and there appeared to be very few guests.  My guess is that it is more active on weekdays.  Finally it is in a great location, across from Horton Plaza, near lots of great restaurants, the gas lamp district, etc.

Overall, we had a poor experience with the key, the unexpected facilities charge and way parking charges were handled.  Add $15 to the hotel charge when you get your reservation.

20/06/12 | Link | Rating: 1.0
75. K H.
Out of all my stays at luxury hotels westgate is potentially one of the worst experiences I have ever had. I am rating this 1 star because I believe that ratings should be based relatively on the type of hotel or accommodations.  Westgate is considered a luxury hotel evident by its price and location.  However, not only is the service low quality but its furnishings are subpar as well.  There are no ice machines and so when I called to ask for ice, it took over 2 hours to obtain some.  In addition, we only obtained  around 10 ice cubes.  Perhaps I should have been more precise and asked for a decent amount.  There are much better hotels around the area and I would highly recommend that you look around other than this location.

23/01/12 | Link | Rating: 1.0
76. Killer S.
After having stayed at the Westgate for three years running for a week-long conference, I stayed across the way at the St. James this year.  Big mistake (though the Westgate was sold out, so I didn't have much choice).  

I love the rooms here - spacious, well-appointed, and comfortable.  Staff has been nothing but helpful on all my visits, despite the fact that I'm not their usual clientele (single, schleppy youngish male from Oregon).   Location is excellent for business downtown as well as pleasure in the Gaslamp. Walking distance to the convention center / Petco / Embarcadero / etc.    The Westgate has a great combination of comfort, service, and location.

It's very old-school opulent style-wise.  I don't mind it but if you're looking for a trendy hipster hotel, this most definitely isn't it.  Try the Solamar down the street (which I also really liked, but the two couldn't be more different in terms of vibe/clientele).  

My only complaint about the Westgate would be the valet price, but it's pretty standard for a downtown hotel.  $30 a day.

19/07/10 | Link | Rating: 4.0
77. Carol S.
We booked through hotwire and as we checked out, we got slammed with hidden facility fees. I don't mind paying however i feel cheated coz i never had to pay extra when i booked hotels through hotwire when i went to canada or any other states. I won't come back here. Just a friendly advice.

12/02/12 | Link | Rating: 1.0
78. Melissa W.
Here with the family for a weekend getaway. Booked through priceline and bid 65. Shocked that it was accepted but nervous when I checked out the website because it looked too fancy. The only disappointments with this hotel are associated with booking through priceline and not being able to choose our priorities. No pool or hot tub. No breakfast of any kind is included and no fridge or micro to prepare your own. I hate  wasting time at a restaurant 3x a day on vacation, or eating so much fast food.  Not going to sit down with rambunctious kids for a 4 star restaurant breakfast. They also charge an extra 20 to be in a room with two beds. Fine, but priceline doesn't let you specify number of kids, only adults, so I made the mistake of thinking two or one bed would be the same price. When I talked to the hotel about it I was told basically it was not their problem and someone else would be willing to pay the fee so too bad. We brought an air mattress from home for the kids. It's a lovely hotel but I think we would have been more comfortable in a marriott or something. I also hate that the priceline bid does not cover extra fees like the valet parking which is 28 per night. So our 65 became 93 plus tax and tips to the valets.

But if you know what you are getting at the time you book the hotel, I would say this place is great. Decor is upscale in an old world way, everything appears to be clean and functional. The king size bed we have is very comfy and pillows are plentiful and fluffy. We got an ADA room which has a large "roll-in" shower. The bath and vanity is all in one but it is spacious. They have a dvd player and comp safe. Turn down service includes a note with tomorrows weather and chocolates. They also leave a bucket of ice and two bottled waters, as there is no ice or self service vending. Bathroom is well stocked with  fluffy towels and pretty toiletries. They have two rooms that enter through one hallway door. Your room has it's own lock but both rooms use the hallway to the main floor hall. The doors are not insulated well and are loud so it could be annoying if you have a neighbor who comes and goes at odd hours. Also, there was some street noise, especially in the morning with delivery trucks and such but I assume it's typical for the area. Didn't wake anyone but noticeable. The balcony is nice for some fresh air.  
Gym has 2 bikes, 2 stairs, 3 treadmills, free weights, yoga ball and mat, headphones to borrow while you watch your individual tv. Gift shop, barber. Green apples in bowls around the public areas. Free starbucks brand coffee and tazo teas in bar in morning.  The fountains on the third floor are pretty and  have cushy chaise loungers and tables and chairs. Overall friendly staff. The views are nice but there are homeless people all over the streets. Not just this block. Would have loved this place if it were an adult weekend.  Quick walk to horton plaza (mall). The kids thought all hotels had pools and waffles, but they seem to enjoy the atmosphere anyway.

04/03/11 | Link | Rating: 3.0
79. c c.
Reasonable prices for a great hotel.  The staff are friendly and really want you to have a nice stay. Went there with my boyfriend on a business/leisure trip.  We were sent up champagne and chocolate covered strawberries for his birthday. The room service was good.  I would stay here again FOR SURE!  One downside..no pool.
$7 happy hour for drinks and all appetizers... What a deal!!!!

21/07/10 | Link | Rating: 5.0
80. Alexis B.
So I got this room through Hotwire, you know those deals where you don't know what your going to get until you pay since it's stupid cheap compared to their regular  rate.  Anywho I saw that I would be staying at the  Westgate, when I checked the website, I was like awwww man this shit looks  so dated and I was not happy at all. My gf was loving it.  She  likes the old school feel.  

 Ok so its the day of my trip and I found it with nooooooo problem, parking is underground and valet only.  Checked in ,staff was nice and received a key not a key card.  Went up to my room and I noticed the double doors are locked, so use the key go in and go to my room to the right also locked as well. Very private!  I open the door and saw how spacious my room was.  I will say this, I feel stupid for judging this hotel , I ended loving this place and my  stay.  

The bathroom is killer. I love the marble shower can fit two *wink* *wink*  The bed was comfy, I had a wonderful view of Downtown. It was actually quiet  , toooooo quiet , but thats what we want lol.  No ice machine , so you have to call that up and I was lucky enough to get a champagne bucket full of ice. The service is very fast.  Speaking of that, the food is YUMMMMMMY  5  stars on the food. Their roomservice menu is upscale and not cheesy like most hotel menus. They take it seriously  here, I ordered for lunch the Escargot and Seafood soup. Seriously BOMB,  the Escargot was great sutffed in this pastry thingy with , guess what BACON!!!!!!  Very good!  The seafood soup was bomb had every kind of seafood meat you can think of.   Later that day my gf came over and we had dinner , I ordered the caesar salad and shrimp appetizer. The salad was BOMB . The shrimp was just ok, but who cares I was a happy camper.  My gf ordered the seafood soup and when you order it downstairs it comes in a bigger bowl No fair LOL.  Oh and the next day we had breakfast, very good of course. We ordered the PB& J french toast, very different but good!

I will be coming back here again, great place to take your parents and grandparents.

11/07/10 | Link | Rating: 4.0
81. Clarissa C.
I was visiting a friend who was in San Diego for a medical conference. When I walked into the hotel lobby, it reminded me of two things: 1970's chic and The Shining. The staff was pleasant, didn't have any issues with snobbiness like in some of the other reviews.

ROOM: The room my friend stayed in was large and sunny. She said they turned down the beds twice and leave nice little chocolates for you. They even leave the radio on, so you have music when you arrive. Bathroom was large with nice set of shampoo, soap, lotion, etc. Clean.
Downside: Thin walls and I could hear a lot of doors sliding, muffled voices in the next room.

ROOM SERVICE: Awesome! They said 30 minutes and showed up in 15. I ordered some decaf coffee and tiramisu. I was expecting the prices to be completely outrageous and they weren't. I think coffee was $4 and tiramisu was $8.

Shopping within walking distance!

PARKING: Super expensive $28 overnight.

Would definitely consider this hotel again in the future.

12/04/11 | Link | Rating: 4.0
82. DD P.
Although its a beautiful old world and elegant hotel with a lovely lobby, it was a ghost town last weekend !!!  It felt like the hotel from THE SHINING!  It was spooky.   Staff was nice, room was fine but the promised "bay view" was very misleading.  Even though we were on the highest floor,  one could barely see water in the  distance..... Too many bldgs in your way.  Also, you couldn't open a single window so no balconies or patios.  That means no fresh air.   Room was pretty but nothing to rave about.  Bathroom needed upgrade.  Air cond was quiet though.  Nothing in warm mini-bar......no safe for valuables.   We didnt see one other human being the whole weekend!!.   It was so weird.  No cafe. The concierge recommended a nearby seafood restaurant that was so seedy looking.  I'm glad we walked by it earlier in the afternoon to check it out!   Instead we walked next door to US GRANT and had a fabulous dinner at Grants Grill.  I will stay there next time as it was gorgeous and interesting.

14/10/13 | Link | Rating: 3.0
83. Danny S.
An excellent deal on Priceline had me and my girlfriend in a swanky room at the Westgate for little more than we would have paid at a Motel 6 in Phoenix -- an absolute coup for our weekend trip to San Diego.  To review the hotel properly, however, I feel like I should write it from the perspective of someone who has just spent $150 per night to stay at a 4-star hotel, not someone who lucked out with a room far nicer than anything he could have normally afforded.

The first thing to say is that this was an absolutely wonderful place to spend the weekend.  The hotel screamed "old sophistication" from its marble tabletops to its heavy faucet handles to its gorgeous wooden cabinets -- it felt like each part of the hotel was so historic and precious that replacing any of it would have been a crime.  Perhaps, however, the hotel had taken this attitude to heart a little too loyally: we noticed that some of the fabrics on the bed were fraying with age, part of the locking mechanism on our door was no longer attached to the wood, and the latch on our balcony door would no longer shut.  In this case, age may have brought a bit of senescence along with its charm.

Even so, we were pleased at the hotel's turn-down service (leave it to the graduate students to marvel: "They put on the covering just to take it back off again!  Now THAT is class!"), we were thrilled at the constantly-replenishing stock of free water bottles in our cooler (not a refrigerator, insisted the label!), and we took full advantage of the spacious bath tub to revive the time-honored tradition of the Mr. Bubbles bubble bath on our second night.  Free internet service and a small balcony were also highlights, and my girlfriend liked the texture of the bathrobes very much (I thought they were a little scratchy).  The beds were comfortable, the room had everything we needed, and overall we were thoroughly happy with our experience.

The staff of the hotel were not just friendly -- they were exemplary.  All were eager to chat, give advice, and help with anything that needed doing.  The valets in particular were a good group, as was the girl who checked us in.  Whether authentic or not, they gave off not only an air of professionalism and capability, but also a visible enthusiasm to please and to ensure that we had a great time on our trip.  Upon returning to the hotel, staff members asked how we had enjoyed activities we had told them about earlier in the day, and there was never a point where I felt frustrated with anyone at the hotel.

The main frustration with the Westgate was not with the staff, but with the hotel policies themselves.  Parking at the hotel cost $32 per night, and we were charged an additional "facilities fee" of $15 per night.  In total, then, it cost about $50 per night to stay at the hotel on top of what we had already paid for the room, turning what seemed like a fantastic deal for us into a merely-great deal.  I can only imagine how I would feel if my $150 per night base-level hotel room had just turned into a $200 per night room!  I understand that hotels charge money for parking, and I also understand that fancy hotels with valet parking charge comparatively high rates.  But something about a $15 per night "facilities fee" strikes me as sinister, even though $15 is not a huge amount: the idea seems to be that your standard rate covers your room, but if you want to STAY there then "you'll need to pay for the rest of the hotel!"  That's like a mechanic saying, "Oh yeah; the repairs only cost what I quoted you earlier, but you have to remember to take into account our garage fee."  Bullsh**, right?

In sum, then, I'd say that we lucked out at a just-okay 4-star hotel.  One way to put the point would be that for $200 per night, I would have expected a bit better, particularly with respect to the fit and finish of the rooms.  But I think it would be more accurate to say that I just don't think this was a $200 per night hotel.  Given that I wasn't paying nearly $200 per night, though, I was very pleased with how my stay went.  The location of the hotel was unbeatable -- right in the heart of the Gaslamp, and a short walk from countless restaurants and bars -- the room was lovely, the staff was excellent, and nothing particularly egregious happened to mar my experience.  So if you can find a deal on this place, then I would suggest snapping it up: you won't regret having spent your nights here.  If not, though, you might want to shop around to make sure you get the best experience you can for your money.

22/12/11 | Link | Rating: 3.0
84. Chili B.
Love this hotel.

I got a great deal on Priceline for $72/ night.

It was 5 star all the way. The staff is very professional and pleasant. They have apples at the front desk too.

The room and the bathroom were both very big. The bed is comfy. They have free wi-fi internet. It's centrally locatied in the heart of downtown.

The gym is decent size and really clean. Each machine has it's own tv. They also have several weight machines. Love the water with lemon, cucumber and orange. They also have coffee and tea in the lobby from 6-9am.

Can't go wrong here.

14/02/11 | Link | Rating: 5.0
85. Melanie P.
The two absolutely best things about this hotel are:

a) It's nearness to everywhere you'd want to go in Gaslamp. A few blocks one way and you'll find yourself sitting in front of a massive slice of something smothered in chocolate, fruit, and rose petals at Extraordinary Desserts. A few blocks the other way and you're within a 2 block radius of a ton of bars.

b) The shower's water pressure. I'm a bit of a sadist when it comes to showers... the hotter, steamier and more painful it is, the better. And this shower definitely doesn't fail in that aspect.

Random quirk of mine... why the hell are the faucet knobs so freakin' hard to turn?? I know they're trying to keep with the old world charming decor, but there have got to be more practical knobs available out there.

09/06/11 | Link | Rating: 3.0
86. H C.
Worst hotel stay ever!

I recently stayed here for 4 nights and I wanted out. I had such high hopes for this hotel after I got such a good deal on Priceline. I like more modern hotels but I was really looking forward to staying in something different with history and something a little more high class. Where do I start with the problems??

After my room was booked on Priceline my assistant called The Westgate to inquire about double beds, she was told "No problem" she also told them that it was my 30th birthday and would they offer anything complimentary for the celebration. She was told that my reservation would be noted and upon check-in they would see what they could do. I was pretty happy with both of those responses...

Check in: A not very friendly check-in employee, we were told it's $20 extra a day for double beds (never mentioned on that first phone call fyi) and nothing said or done about my birthday.

Room: Huge! Very vintage looking but still cool. Bathroom was ridiculous big with a wonderful glass shower and an old school sitting area in front of big mirrors to get ready in. Beds were comfortable and honestly I have no complaints about the room itself.

Room Service: Loved the turn down service, hate the stained sheets that we got every single night! We even found blood on the duvets that are removed from the beds.

Rest of my stay: Called the GM to complain about the extra $20 a night and the lack of birthday surprise. He sent up chocolate covered strawberries and some sort of lemonade soda. I asked for champagne and ended up paying $30 for it myself, fine. But I also got stuck with paying for the strawberries too! The next day a letter was slipped under my door saying that they couldn't authorize my credit card. Long story short something was wrong with their system and they kept charging my card with a wrong expiration date which then put a hold on my card thru my bank. Lucky for me, my bank released the hold and I was able to have money for my vacation. Oh, and the hotel deactivated my room key twice because of this credit card fiasco. It also took my entire stay to correct the issue with the hotel.

I know things happen and I'm usually pretty laid back but the customer service at this hotel was just s**t. I was so disappointed, all I kept getting was a sorry. There are other ways to make a situation right they just didn't want to do it! They could've given me a free breakfast or free parking and I would've been happy. They almost ruined my vacation because of their credit card system. So upsetting and I would never ever ever ever stay here again.

The only reason they're getting two stars is because the room and bed were so comfortable.

14/06/10 | Link | Rating: 2.0
87. Anthony C.
Finding where the parking lot was a bit of a problem here!

Being still in high school.... I rolled up in my honda while everyone else here was driving their lexus(i for plural? hahah).  They have valet service only and it is $27/night which is charged to your room already.  Everyone that works there is extremely nice!

When i first got there i got to the desk and checked in.  The girl was decently cute and what amazed me more was that she had a british accent! Talk about classy! ;). HAhahaha. There was another british sounding chick too - dunno if its a facade though.  Got into my room, everything was very clean and the room was very nice.  The little balcony/screen door was very cool.  It was nice to step outside and take in the city view....granted, this place doesnt have the best view like the Mariott(where I was supposed to stay...) but it makes it up in service.  Everyone that works there is very, very friendly.  I love the turn-down service and I like the fact that they give you chocolates.
Yes... I'm a bit of a fatass, but hey- I'm a yelper!  The chocolates taste amazingly smooth by the way.  The minibar/things sold there are a bit of a rip-off, and remember to bring your own Ethernet cable...its like $10 there and the WiFi only works the first couple floors.
The bathrobes are comfortable, but they didnt have slippers like they said they did.  The shower is very clean, as well as the bathroom.  

A very nice place indeed, and whatever is lost from its location and age is made up in the service.

13/12/08 | Link | Rating: 5.0
88. Robert R.
I cannot begin to express how impressed I was with our stay at the Westgate Hotel!
My wife and I decided to treat ourselves to a Valentines Night out, and through Priceline, we secured a room at this luxurious hotel for only $69/night!
The thing that impressed me most about this place was how accommodating EVERYONE was about everything!
After our room was booked, I called and requested a King bed - done, no problem.
I called the day of and asked for an early check-in - done, come right down!
Forgot the corkscrew at home, so I called down and asked if we could borrow one - be right up!
Realized the in-room cooler was locked - be right back up, again!
They truly know how to treat their guests like royalty here!

Now, as far as the actual room is concerned: HUGE. Very spacious.
Luxury EVERYTHING. Amazing fixtures. They do an EXCELLENT job of capturing the time period. Bed and bedding couldn't have been more comfortable.  Huge shower, and yes, like everyone else has duly noted - AWESOME water pressure, ESPECIALLY for a hotel!!
I literally cannot come up with a single complaint about this place, not even if I tried.  And trust me, I can be a VERY finicky individual.
I will HIGHLY recommend staying at the Westgate to any and everyone, and look forward to revisiting it again - hopefully soon!

15/02/11 | Link | Rating: 5.0
89. Shannon G.
There are only 2 things keeping me from giving this wonderful hotel 5 stars...

1. $32/day for parking - that's outrageous.  Yes, it's on-site, valet, with in and out privileges, but $32/day is too much.  Make it $20-25 and maybe I'll bite.  We only paid one night, then found parking on the street the next day.

2. $15/day "resort fee", which includes use of internet, printing services, gym, and in-room water.  Here are my issues with this:  I was not on a business trip on this occasion, so I had no use for internet and printing services.  The gym should be free anyway.  So I paid $15/day for water, and you'd better believe I drank all 4 bottles they gave me each day at that price.  Why not bump the price of the room up a few bucks a night and include these things anyway?  Or charge me for the water I drink like other hotels?  Average rate for this place is $279/night - they can afford to give you water for free.

Enough with the bad, now onto the good...

The ambiance and décor here bring you back to a time when people actually got dressed up to go out and travel.  It is very elegant and grand, with overstuffed furniture, crystal chandeliers, high ceilings, marble floors, and gold accents.  The staff is on-hand at all times when you need them, but not overbearing when you don't.  The rooms are large and full of high-end furnishings that make you feel at home, and the comfy beds are definitely a plus.  Housekeeping had their work cut out for them with three indecisive women staying in one room - complete with several outfit changes, hair styling products and accessories, cosmetics and toiletries.  They were wonderful.  

One thing I have to note in contrast to many reviews on Yelp from those who booked through Priceline, as I did.  I called in advance and put in a request for a room with two beds, noting that I had booked through Priceline and was aware that there may be an additional charge.  Not only did I not get charged extra for my second bed, but we were graciously upgraded to a premium room because I had requested it so politely.  Take note.  Ask courteously and respectfully and you might even get more than you hoped for.

There were a few things we didn't make use of during our stay - the 24-hour room service, and very highly rated restaurant.  They also serve afternoon tea (for a price), which looked like it would be fun.  Oh, and the gym, which looked complete with all the necessities.  After all, I was there to be indulgent with my girlfriends.  Besides, calories don't count during girls' weekends.

I have to say, my favorite thing we did was head down to the swanky hotel bar.  It had a very cozy, old-school lounge feel.  On Saturday nights from 9:00 p.m. to midnight, Gregory Page and his band play a few sets.  If you're in downtown San Diego - go to the Westgate just for this.  Gregory Page is phenomenal, as are his pianist (Sky Ladd) and drummer (Josh Hermsmeier).  This trio has a swagger all their own and transport you back in time to a different era as Gregory croons into his giant retro microphone.  I could have stayed all night if they would have let me... but alas, all good things must come to an end.

Thank you, Westgate, for an incredible stay.

21/07/11 | Link | Rating: 4.0
90. Julie B.
Something different in a sea of ultra-modern hotels in the Gaslamp area; the décor feels vintage, slightly presidential.

The service staff were attentive, professional, and friendly - from the valet to the front desk. The maid service came by in the evening to double check that we had everything we needed, and the front desk gave us a courtesy call to ensure our stay was going well.

The rooms were very clean, large, and filled with intricate details. If I could devise a way to steal the entire bathroom and use it in my own house, I would. Glass shower, separate dressing room with large vanity mirrors.

My favorites:

-Water pressure (akin to a fire hose, but not strong enough to leave bruises)
-Crown molding (beautiful trim, and many other details that stand out in the room)
-Elegance (its décor is not modern, but the vintage style is still beautiful)
-Vintage keys (takes a couple tries to figure out, but it adds a lot of charm)
-The view (I could see the ocean and the bay from my high level room, as well as most of downtown)

11/01/11 | Link | Rating: 5.0
91. elsa k.
a SOLID 5 stars!!

I LOVE this hotel. The hotel is great, I really don't have any complains about it.  From the valet, to the housekeepers, to the front desk, to the people who pick up the phone when I call-- absolutely amazing service!!

Upon check in, I was handed my keys in a key holder and it even had "Mrs. K___" printed on it. From the get-go, I was impressed with their attention to detail!!

The rooms are huge! The bathroom is really spacious as well! The room was very clean and everything looked great. Ten minutes upon checking into our room, we received a call from guests services asking if there was anything they could do to improve our stay at The Westgate! That's unheard of! My husband and I checked in around 5pm and left around 6pm for dinner and did not return until 8:30pm and by the time we got back to our room, the housekeeper came for the turn-down service and left chocolates on our pillows. Along with the chocolates, they also left a note wishing us Sweet Dreams and informing us of the weather for the next day. The details around the hotel are intricate and the staff is very attentive-- I could not have asked for more for this special weekend!

This place is beautiful and worth every penny!

31/01/11 | Link | Rating: 5.0
92. Peggy T.
My friends and I ended up booking this hotel through priceline's name your own price at $100/night for July 4th weekend. It's in the heart of downtown SD, so at that price a week before a holiday, we couldn't complain. BUT lemme give you a few tips you should be VERY aware of before staying here...

- Parking at the hotel is $32/night! In and out privileges.

- The hotel charges another $15/night for "amenities" fee even though they don't really have any amenities! They don't have an ice machine, they don't have a pool, I'm not sure but I'm pretty sure they don't have a gym either... so I dunno what the $15 was for.

- In order to get ice, you have to call the front desk and request it. And then they bring you a little bucket of ice.

- The keys are legit keys. In fact, to make sure I didn't lose it over the weekend, I just put it on my necklace. Yes, I did get many "What's the key for?" pick up lines at the bars that weekend.

- The theme of the hotel is old victorian/english so yes, you will see chandeliers and old victorian chairs and a nice little vainty mirror in your room.

- It's right across the street from Sushi Deli 2 and Horton Plaza!!

- It's less than a $5 pedi-cab ride away from the heart of gaslamp!

So be warned... other than that, they didn't complain about us stuffing 6 girls in one room and our continuous requests of ice buckets and extra towels!

24/07/11 | Link | Rating: 3.0
93. Lynee L.
Hotel right near all the good places to eat in the gaslamp district.  Servie was impeccable and we spent hours in their business center "working from home."  I would definitley stay here again.

Highlights:
European Decor (better during the day, kinda spooky at nite)
Enormous rooms
Good gym wcomplimentary headphones, water, towels
Excellent Location
Service

Lowlights
$32 parking
$15 facilities fee

28/05/11 | Link | Rating: 4.0
94. Shannon C.
Got a deal on hotwire for $120 and stayed at the Westgate for a couple of nights.
This hotel is what your great grandmother's house probably looked like.  Everything had an antique feel to it and the lobby was small, but opulent.  
I have a fear of germy hotel bedspreads and was thrown into a panick attack over the heavy, dated bedspread.  Luckily, during turndown it is removed and a clean duvet is underneath.  They also leave water, chocolate and a note with tommorow's weather.
I wish the front desk had been more helpful with directions.  She gave me verbal directions (can't I get a free tourist map??) to Balboa Park and I was almost to Mexico before I realized I'd taken a wrong turn somewhere.
The rooms have super small balconies, but it's too loud outside to keep the door open.
Parking is $28/night, valet only.

17/08/09 | Link | Rating: 4.0
95. Perry C.
The Pros: Really classy hotel.  Love the closeness to Gaslamp district, the zoo, and Balboa Park.  Good service.  Rooms were big and very clean.  Shower nozzle felt like I was getting hit by a Niagra Falls.  

The Cons: Expensive.  On top of the room expense, theres a valet expense ($32 a night), then theres a extra $15 a night charge (at least this includes wireless internet.)  

Overall:  Good if money isn't an issue and your with your significant other.  Not the best if your with your friends on a budget.

21/06/11 | Link | Rating: 3.0
96. Jennifer L.
We stayed here for one night thanks to a good deal on Priceline.  It's advertised as a 4-star hotel, yet it has no pool, no hot tub, no nothing.  This hotel lacks all of the amenitites that every other 4-star hotel in town offers.  It is in a great location - right across the street from Horton Plaza.  They charge you an arm and a leg for valet parking (the only option they offer) but their valet attendants are prompt and very friendly.  The lobby of this hotel is impressive.  It's an old Victorian-style hotel and I had rather hoped that the grandeur from the lobby would have transferred into the room itself.  When we got to our room we found carpet that had two different shades of yellow - not sure if it's just from wear or from stains.  There was also a hole in the floor of our room that looked like a table leg had been pushed through it at some point.  The bed was extremely hard and uncomfortable (and only queen sized).  The pillows were horrible - they went completely flat the second you put your head on them.  You have to pay a $15/night "resort" fee which, they told us, means the 4 bottles of water in the fridge in your room are yours to drink!  Well, guess what?  We only had 3 bottles in our fridge.  So, $15 for 3 bottles of water...

Next, the bathroom.  This was the best part of the room.  The shower was big and spacious and the towels get an A - they're big enough to fit all the way around a grown adult and they're much higher quality than you find in other hotels.  Another exciting thing I found was a bottle of shampoo AND a bottle of conditioner (that never seems to happen anymore).  The shampoo left a film in my hair, however, and the hand soap did the same.  The closet in the bathroom had 2 robes in it for our use, and also had 2 luggage racks, which is awesome, because most hotels only have one at most and when we travel we always have 2 bags.

Overall we were very disappointed in our stay here.  Yes, we got a good price, but for a 4-star hotel, this just wasn't what we expected.  If you want amenities of any kind, stay somewhere else.

11/10/12 | Link | Rating: 2.0
97. Tom T.
The hotel was nice, and the location was ideal. It is close to shopping, and the glaslmap district. The room was huge, and the bathroom was very well appointed, plus there was a nice view from the balcony. The front desk was ok, but there was a slight error with my room assignment. A special note: I booked with travelocity, and I requested two beds, and when I got there, I was told that I had a single. This was a major problem because I was in town for a wedding with a buddy of mine---We were not sharing a bed! After ten minutes of babble, the manager gave us a double room, but initially, he offered us a rollaway bed, huh? We ignored that option.....I ended up paying an additional $48 (valet, plus a special fee).

The next time I am in San Diego, I would stay there again. It is not a "party" hotel, but you"re close enough to the glaslamp district to enjoy yourself.

09/06/11 | Link | Rating: 4.0
98. Kathleen A.
In the middle of everything.  Great place and the most pleasant staff on check in.  Christelle was awesome!!

19/02/13 | Link | Rating: 4.0
99. Rob R.
Clean, quiet and comfortable room. Great service that always was followed by a smile. Restaurant had a large variety of food and room service was prompt.

Beware of the $15 a night charge for "facilities" and the $32 a night parking charge. Because of this, I most likely will stay somewhere closer to Del Mar or Carlsbad and just pay the extra money for the room minus the parking charge. But if you want to be close to nightlife, I highly recommend this place. I was with child this trip and was unable to enjoy the convenience of the location to many bars and clubs in the area.

01/05/11 | Link | Rating: 4.0
100. Carolyn B.
The hotel is quite lovely and the staff is super, and always helpful.  Room service was good, bed was comfy. Maid service was excellent. I felt the daily fees were high but you can't do anything about that! Overall a really nice place to stay in a convenient to everything area.

12/10/13 | Link | Rating: 4.0
101. Aleksandra R.
My husband and I enjoyed a one-night weekend stay at the Westgate.  We booked the room through Hotwire, and the room was worth for the deal we received.  When it comes to the look of the hotel, be sure to not judge a book by its cover.  The hotel doesn't look like much on the outside, but it is really nice on the inside--It has an old Victorian feel to it, with tapestries on the walls, heavy carved wooden furniture, statues, and crystal chandeliers.  The hotel does have a distinct smell to it (kind of old and musty), but nothing unbearable.

The room itself was spacious, and very clean.  I loved the Victoria decor, especially the ornate sink and shower knobs.  The bed was a little too firm for us.  The shower head was a bit too low (my husband and I are both tall), but the water pressure was excellent.  They do not have ice machines on the floors, but we called the front desk and they brought it up to our room.

In terms of customer service, the Westgate exceeded my expectations.  The front desk staff was very friendly and hospitable.  Upon seeing us return to the hotel and walk towards the elevators, the front desk staff would rush to the elevators and press the button for us so that an elevator would be waiting for us.  The check in and checkout process was very easy.  The valet staff was also very friendly and helpful.  

The only cons: parking was $32 dollars, and there is a $15 resort fee.  

Bottom line: I would stay at the Westgate again given I had a deal for the stay.

20/08/12 | Link | Rating: 4.0
102. Anthony D.
We will come back. We enjoyed this hotel. The vintage style of the hotel was beautiful and elegant. We enjoyed our stay and the customer service was always helpful with bringing our bags to the room, bringing food and drinks to the pool, and calling for taxis when we needed to catch a ride. The proximity to gaslamp was superb. We enjoyed having dinner, having drinks and spending time with friends all in a walks distance. Also listening to live music and having a drink at the hotel was a plus. SD has a lot to offer

14/10/13 | Link | Rating: 4.0
103. MAY J.
I invaded this place with cakes, balloons, and a dozen handfuls of yelpers, myspacers, and close friends all dressed like flappers and marie antionette movie characters for my 25th birthday last year. Cake ended up all over the floor thanks to Danimal?

The lady at the Piano was very very drunk and sang happy birthday to me at least 3 times. At Least.

All the very old people who are their regular customers were delightfully shocked to have us invade.

This place is really clean and usually pretty empty. Piano most nights until 11 or so.

Very nice bartenders. No cover [thank god]

The whole place is all amazing 18th century replica and vintage. It will make you feel like you are in Versailles.

The end.

04/02/09 | Link | Rating: 5.0
104. Sidney M.
My first impression of the hotel was good. I enjoyed the vintage look and theme, especially in our room. The restroom/sink area is gorgeous and although the main room area is a bit plain, it is very spacious. The bed was a little rough and blankets very heavy. Our television area was very dusty and the remote was difficult to work with. Overall, the room itself was decent.

The employees were efficient and professional. My only complaint towards customer service is the lack of ice. The hotel does not have public ice machines, so it has to be ordered through guest services. Our stay was on New Years Eve, so their ice orders were obviously stacked up. It took an hour and a half to receive our ice. I understand that it was a busy night, but a hotel like this should be more prepared knowing that a night like NYE would require high demand for ice.

Also, the valet was not as friendly as they probably should have been.

Overall, my stay was pleasant. I would hope however, that their service is more up to par on less busy evenings.

02/01/12 | Link | Rating: 3.0
105. Eric U.
As many others have done, we got a great rate on Priceline and then came here to check the reviews.  I was a bit concerned given what has been written, but I have found that I must not be as picky as others because usually I find the hotel to be better than what the reviews say.

However, it seems most of these reviews are spot on.  I would probably not call this hotel a 4 start based on appearance alone...it was a little old and tired looking and the hallways made me feel like I was on the tower of terror ride at California adventure.  

Pros
Great location!  10 minute walk to anything!
Friendly and accommodating staff
Turn down service has a classy feel to it
Good sized rooms, nice views from higher floors

Cons
Uncomfortable furniture and bed
No ice machine...having to call the front desk for ice seems ridiculous
Parking fee...$32 a night?  Really?

So using the tips provided here we parked at the old town transit station and took the trolley to the hotel.  Make sure to get off at civic center...it is literally outside the hotel.  A $10 round trip ride on the trolley takes 15 each way, but saves over $50 in parking fees.  Now go use that $50 and buy some drinks!

09/01/12 | Link | Rating: 4.0
106. Armand C.
The Westgate Hotel is Dissapointing at Best.

We are local San Diegans with 3 children, so we like to take "staycations" quite often. We booked the hotel through Priceline, as we normally do. Immediately after booking the room, I contacted the hotel directly to request 2 beds vs. 1 since it's easier with our children.

At check-in, I was told that it would be an additional $20 per night for a roll away bed, since we were given a "king" room. I explained to them that I had called in and that there should be a note in the system. The note said nothing regarding 2 beds.

I was told that since I booked through Priceline that there were no guarantees.

Our second day at the hotel, our children werenot  able to enjoy the 10th floor view, since there was a fashion show taking place on the terrace below. 8-10 models would walk around the "catwalk", then enter an area that was blocked off by white sheets or tarp. In this area, they changed into their next outfit. Yes, our children were able to see FULLY NUDE WOMEN, front, back, top, bottom. We were then forced to spend the rest of the day with the curtains closed.

When I brought this up to the front desk, they said that they could do very little for us, since we booked the hotel on Priceline.

We decided to leave the hotel and walk around downtown, something we could do any other day since we live in San Diego. The point of the staycation was to enjoy the amenities of the hotel. But the Westgate has no pool, no jacuzzi.

Upon returning to the hotel, the manager we spoke with said that she had taken care of the nude women situation. Back in our room, I drew the curtains, only to see that they had set up a gazebo for the women to change in, however none of the models were hidden from it. Our children could still see full front, back, top and bottom nudity.

Two final thoughts:
#1 - We were definitely fooled by the other ratings of this hotel. We much prefer the Hyatt or Mariott, which we normally get through Priceline.
#2 - If you are going to treat Priceline guests like less important people, why accept Priceline to begin with?

06/03/11 | Link | Rating: 1.0
107. Brent M.
We stayed here on a Saturday evening and had a decent experience.  The security guys were flakes, but the front desk staff was super cool.  We booked through Priceline and for the money it was a good deal.

20/08/12 | Link | Rating: 3.0
108. Andrea T.
More like 3 1/2 stars.
My first impression of the place was that it was in an awesome and prime location, but it gave me the creepiest feel. (I'm not a fan of super old hotels)
The room set up was weird, it was a room, but connected to two rooms, so I actually thought they had placed us in an already occupied room (I felt dumbfounded at that moment, haha!)

pros:
- great location
- turn down service (we came back to a clean room.. AWESOME! and they place everything so nicely for you)
- very spacious and roomy
- gives you a vintage hotel feel (if you're into that)
- fridge in the room!
- customer service was pretty spot on

con:
- it's a really old hotel, so it just gave me the heebie jeebies (all personal)
- valet service $32 a NIGHT.. kill me now.
- facility fee of $15 a night (even though I knew this, I had already booked the hotel through hotwire, and I was pretty upset, because shouldn't hotels include this fee in their rates?!)

Next time, if I'm not staying here, i'd like to try the high tea!

18/07/11 | Link | Rating: 3.0
109. Nick B.
I found this deal on Priceline and then the price inflated because of extra fees. I did not use parking. I found a Groupon for Aladdin parking near the airport, which is a short 1.5 mile walk or cab ride. If you can find a good deal on parking I would do that.

Overall, the hotel feels old, but has nice amenities. The in-room service was very good and things seemed clean overall. The bathroom is somewhat dated and you can tell it's an old place. The doors were somewhat strange and not altogether separate. Within a single entry way there were two side doors to separate rooms. Beside the initial confusion of having someone walk into what seemed like our room we could hear their kids easily and when they had pizza we had the pleasure of smelling every topping that they had. The beds were very firm, so if you like that, you'll be set. It got a little bit loud from the street/event noise on Saturday. It's also not in the best part of town (the county holding station/police department) is about a block away.

Overall - Good base value, but fees add up. Service is above average.

30/01/12 | Link | Rating: 3.0
110. Erik S.
Here is the bottomline:

Beautiful hotel, very nice but dated rooms (the whole hotel is dated).
$32 parking which is 20 bucks cheaper than what I'm used to in Chicago
Nice location to restaurants, bars, clubs, etc.  About a 45min-1 walk to Balboa park.

Thought I had a good deal on Hotwire until I got to the hotel.  They automatically charge you $15 for an "amenities" fee.  

The amenities:
Ice Machine
Fitness Center
"High Speed" Internet
Coffee Maker
Iron
etc

They don't even have a pool and they charge you 15 for those "amenities". I've stayed at plenty of hotels that don't charge for things like that except maybe Internet.  I brought this to the attention of their manager and he gave me some BS response about how many guests find value in the bundled package and how they aren't the only 4 star hotel to do that.  Maybe if it were optional? Maybe if they had a pool?

I went to Balboa Park and the zoo the whole day and didn't even use any of the "amenities".  One word: Bogus.

13/09/11 | Link | Rating: 2.0
111. Jillian U.
The staff is friendly and knowledgeable.  They made us feel welcome.  The hotel lobby and rooms feel elegant and luxurious.  Room service was prompt and delicious.  Everything was still warm and the bacon perfectly crisp.  I enjoyed the cherry jam and honey on my Belgian waffles.  

The valet parking fee is pretty steep at $32/day.  There is also a facility/resort fee that was not included in our priceline fee.  So be sure to drink those bottles of water and utilize as much of the services available to make it worth your while.

If you're looking for a cheap hotel, don't stay here.  But if you want to indulge in a little luxury, just know it will come at a price.  If you're ok with that...then enjoy!

01/02/12 | Link | Rating: 4.0
112. Tiffany J.
On Sunday, July 31, 2011: We,  a party of 7, celebrated my sister's birthday for an AFTERNOON TEA & I was reassured both by the manager & the head server that everything will be done according to what was requested & promised but was utterly disappointed.

First, the Queen Victoria Tea Set Settings that was requested & promised never came to being. The excuse was they weren't able to get it from their storage. No courtesy call was made regarding the matter.

I was also promised a flat rate of $4.00 parking fee for attending the Afternoon Tea that was not honored by the parking attendant & was not communicated to the manager on duty at that time. We weren't trying to bail on paying, we just wanted what was promised.

The service was the worst. We constantly had to summon our server for cream, hot water, tea replacement, utensils. On top of that, our server keeps dropping our food so he had to go back & fourth at least 4X to the kitchen for replacement. Aside from us, there's only one more table with a party of two. There's no excuse for such horrible service!

For 5 out of the 7 attendees, it was their very first Tea Experience & wanted to make it an extra special event for them. Everyone went out of their way to dress for the occasion, Sadly, The Westgate Hotel gave no effort in making it an experience to remember.

31/07/11 | Link | Rating: 1.0
113. Allison T.
I just spent two nights at The Westgate and hope to never ever stay here again. I am very confused why this hotel even has the 3.5 rating it does...

PROS:
1. Great hotel gym - clean, great equipment options and I enjoyed the fruit infused water they offer.
2. The shower in the room was nice and clean.
3. Ideal location in Gaslamp.

Now, for the cons...

CONS:
1. The room was dirty. The comforter on the bed was heavily stained with blood looking marks and who knows what, the curtains were stained and the chairs in the rooms need to be cleaned or replaced.
2. The room was extremely hot. We were sweating the whole time. Horrible. I called the front desk and they sent up engineering. Engineering checked out everything and just confirmed the room is so hot bc the sun beating on this side of the hotel and the AC is weak (my word not his). The AC on high and set at 65 was a joke. You could only feel it if you stood on the bed and put your hand directly in front of the vent. The front desk sent up a dirty old floor fan which come to find out was broken. I called down for a replacement fan but that one was the only one. So, we just camped in the heat.
3. The walls are VERY thin. We could hear every word our neighbors said.
4. We could call for towels but housekeeping never came. I had to walk the halls to find a housekeeping cart.
5. The front desk seems very apologetic about all the issues but never really did anything to be proactive to resolve them. I spoke with someone upon check out and I was told they would be contacting me to discuss my bad experience. We shall see.
6. The overall hotel smells musty and tends to also run very hot.

All in all this was a bad experience. I would highly recommend you stay elsewhere.

12/08/12 | Link | Rating: 2.0
114. isis m.
My party of 4 ate off the Broadway menu...  We had the chowder, steak, and Neapolitan..  ALL was excellent. service was a 10.

07/05/13 | Link | Rating: 5.0
115. Nguyen B.
1 star for Priceline Name Your Own Price: We got a very good rate for "4 star hotel".
1 star for font-desk ladies: they are very nice and helpful.

If you see our room you wont consider it as a 4-stars hotel room. However, the room is fine, nothing special.

The biggest concern is the parking fee.They provide no other options except valet parking and charge $32/day.

I will not come back this hotel.

23/12/12 | Link | Rating: 2.0
116. Ani P.
Highly recommend this place for a work conference.  Great service and ample room.  Parking is only valet, so negotiate a group rate!

Note:  The outside looks ugly, but the inside is pretty swanky (so don't be fooled by the blah exterior).

03/02/12 | Link | Rating: 4.0
117. Juliana S.
I have no idea what hotel these other reviewers are talking about when they say negative things about the Westgate hotel staff because I have never encountered a better hotel staff in my life.

I booked through Priceline name your price and did not recognize the hotel name when it came up.   I checked out the website and called the hotel to confirm that my booking went through.  The front desk attendant, David, was extremely friendly and took the time to hear what the occasion was for my stay.  He immediately upgraded our rooms and assisted in further making our stay a memorable one.

I called back another time and spoke with the hotel manager, Ronaldo, who took more measures to make our stay special.

Upon arriving, the front desk attendant and manager-on-duty -- Julianne and Beatriz -- already knew to expect me and followed through with the amenities that Ronaldo had promised us.

Even the maid returned later to make sure our turn-down service was satisfactory.  

The hotel is gorgeous and doesn't look like every other cookie cutter corporate hotel.  The rooms have balconies with floor-to-ceiling glass doors that you can actually open and step out onto to view the amazing city skyline.

This hotel was hugely instrumental in making our special occasion absolutely perfect and I cannot stop raving about them.  Thank you so much!!

08/11/11 | Link | Rating: 5.0
118. Chris G.
Comfortable beds, spacious rooms, LOVE the foyer that connects two rooms together.  The Westgate is a fun throwback to a less trendy, more elegant time: parquet floors, statues, gilt mirrors, carved furniture and stunning crystal chandeliers, and quiet dignity compared to the hustle and bustle of today's more trendy hotels.

Should my stay been longer than one night I would've loved to check out the fitness center and the Westgate spa ... but maybe next time! :)

The service is awesome.  From the cordial and charming valets, to the hospitable front desk concierge, and the helpful security (who was kind enough to run up the bag of brie and crackers I had left in the lobby, lol), the Westgate staff hits it out of the ballpark.

20/02/12 | Link | Rating: 4.0
119. Carla C.
Pleasant stay at heritage hotel.  Nice old time (California-wise that is) luxury hotel with all the touches, including turn down service.  Gracious & helpful staff.  Wonderful room, strong water pressure in large tub/shower.  Can't ask for much more!  Prices vary widely depending on season/date.  I got a great rate under $150.  We lucked out and were able to experience the lighting of the Nutcracker holiday tree, which included ballerinas dancing Nutcracker selections.  A nice spread of carved meats, hors d'hoeuvres, desserts and drinks too - lovely!

04/12/11 | Link | Rating: 5.0
120. Nancy C.
Staying here was a wonderful experience. The hotel is very much like staying in a European hotel or like going back in time 100 years or more. Yet it was built in the 70s, and has kept up with all the modern conveniences. It was very well maintained, and has a wonderful restaurant that is quiet and elegant-- a great place to have a special breakfast.

One problem I had was arriving. There was no place to pull in and valet parking shuts down after 9 pm, so I had to call from the curb to inquire how I was supposed to check in! The curb had no parking and there was no place to go. It was eventually ironed out, but it was an avoidable hitch.

I would be happy to stay here again.

07/07/12 | Link | Rating: 4.0
121. karen b.
I would love to give this hotel 5 stars. I really really would, it is a lovely place that brought me back to Vienna or Prague, but sadly 3 stars is all it is getting from me. Some of the things that I loved about this hotel was the gym being open 24 hours a day, the fresh apples that they provide, at the front desk and in the gym, the bottles of water in your room that they replenish daily, and the glimpse of people taking tea in the front lobby during the afternoon. Our room was gorgeous and gave a fantastic view of the gas lamp.
Somethings that really made me mad:
-When we checked in we learned that our vacation was booked wrong and instead of three nights they had only scheduled us for two. No big deal. But the curt attitude of the front desk staff was incredibly rude. Yes the mistake was not theirs and was our travel agents, BUT they could of been more accommodating. I have worked in the travel industry and have several friends that do, I know that you can easily price match a room and not make is the hassle that she made it. You would think they want people to have good memories and come back.
-Housekeeping came to our room at 8am, 10am, then we left and when we arrived back at 5pm our room was clean,...but then housekeeping came back and knocked at 6pm and 8pm. Our "Do Not Disturb" sign was clearly in place, but a bigger question was do they really not keep track of what rooms have been cleaned or not?
- An other problem that I had with housekeeping was the fact that they moved my items (makeup, jewelry, toiletries, etc) and would pile it all on a wash cloth when cleaning the bathroom. This wasn't necessary or proper, the guest should not have to sort out her belongings after housekeeping cleans.
*****Biggest complaint I have****** In the bathroom there is a hook to the left of the toilet by the shower to hang your towel on. After a shower I hung my towel on the hook and was applying lotion to my leg (with my leg on the toilet and my head under the hook), after being on the towel hook for less then a minute the whole thing fell and landed on my head. Not gently either, a knock the the back of my head that left me needing to sit down. When I looked you could cleanly see that the hook had been lose in the wall and that the screws were just balancing in the wholes. When I went down to the front desk to tell them what had happened, I was not asked if I was ok or if there was anything that they could do (even being offered tylenol would of been appreciated), nothing at all was said or done that showed concern. Instead I was asked when we would be out of the room so that maintenance could come fix it.

So I would love to give this hotel a great review. It has the look of once being something quiet lovely, but now it just looks like a hotel that is trying to hold on to former glory.

19/11/12 | Link | Rating: 3.0
122. Peter B.
I stayed here last week for a conference and had a good first impression of the hotel. However, upon checking in, they told me that I would be charged 15 dollars per day for the resort services, and that I would have additional charges incurred for using a debit card. I wish they had been more upfront about it with their advertising.

I found the rooms very spacious and clean, and if you're into the whole classic/vintage look, this place would be a good fit. Moreover, from what I've seen during my four-day stay, the majority of people who stay at this place are old people. While I was annoyed that we didn't have a small refrigerator in the room considering the price, I found the staff to be friendly and responsive. I didn't think we had an amazing view, but the hotel has an unbeatable location and is directly in front of the mall. 24 hour fitness is also within walking distance, which was very nice.

One thing that I didn't particularly like was the hotel soap and shampoo. It wouldn't rinse off completely and left me a slimy feeling. I had to go buy my own during my stay.

I'm giving the place 2 stars because while the place was decent and I enjoyed my stay, it certainly felt like what they are charging isn't justified. It's somewhat overpriced.

31/01/12 | Link | Rating: 2.0
123. Lauren M.
Not happy. It was a terrible visit there. First they checked us into an already booked room, (the woman already in the room was super mad). Then the refrigerator didn't work, which included the complimentary waters already drunk out of, and to top it off the room service arrived cold. Finally took a day of complaining before the manger got around to taking off some charges to try to make up for it. I'm never going back. For a four star resort it isn't worth the money. Going to the Hyatt next time.

24/02/13 | Link | Rating: 1.0
124. Ann M.
We arrived late and I was tired - walked into the lobby thinking, Uh-oh! Too fancy for me! However, the awesome customer service made us feel at home. The location was great, I stayed here to attend a race in San Diego, and was able to walk over in the morning. The room was HUGE and very comfortable, but the shower!!! Oh my. What an awesome shower. It was great to come back after running a 15K to enjoy that shower.

28/03/13 | Link | Rating: 4.0
125. Alex C.
So I stayed here last week for business and it was pretty sweet. First off it is located conveniently in central downtown San Diego within walking distance of many beautiful sights and great dining establishments. Although there is valet parking, it is ridiculously difficult to find the parking lot the first time here. It seems like whoever designed the streets in downtown San Diego was on crack because everywhere I either ran into 1 way streets or streets where I was unable to make a left turn. What if Jeff Gordon came down here? He'd be screwed! After much searching, we finally discovered that the entrance to the parking garage was ridiculously well hidden on the lower level of the hotel accessed via a secret batcave tunnel. It costs $28/day to park here so it might be a little cheaper to find a parking garage nearby to camp at (company footed my bill so I didn't really care).

My flight down to SAN that night was ridiculously delayed. Originally scheduled to arrive at 10:35pm and wound up arriving at 12:45am and subsequently I finally got to the hotel at 2:30am. The crazy thing about my flight down was that we were informed that there was no guarantee that the flight would arrive in San Diego or instead be diverted elsewhere (they would not specify) due to whether. That was the first time I ever boarded a plane not knowing where it was headed. But I digress....that is a story for another time.

The older gentleman in the lobby that night (or morning depending on how you look at it) was very friendly and helpful despite the odd hour. I saw him again 2hrs later when I went back down to the lobby inquiring about toothpaste and then another 2hrs later when I "woke up" to go to work. He commented on how I needed to sleep more and I would have to agree. They always have delicious, crunchy, perfectly sweet green apples in some crystal bowls down in the lobby at the concierge desk so I always made sure to grab some every morning before heading out. I dunno how they pick their apples but they need to clue me in on their secret!

At first after I checked in, the concierge handed me a key to my room. A literal metal key. At first I was a little confused and wondered why they were still using keys instead of cards until he explained that they are all electronically encrypted and I examined the key more closely. The normal peaks and valleys of a traditional key were gone and were instead replaced by magnetic strips. The entrances to our rooms were kind of weird. It first consisted a set of doors each with the # to two separate rooms. At first I was a bit baffled. Wondering whether they had two room #s to each room or simply connected two rooms together to make one giant room. As it turns out, that first door simply opened a small "lobby" area which branched out to the two separate rooms which were behind it.

My room consisted of a giant king sized bed, a beautiful, Victorian styled giant shower, complimentary WiFi, complimentary bottled water, two sets of bath robes, two chocolates on top of the bed, and a beautiful view of......some garage. Ok well I guess we can't have everything.

Housekeeping is a little wierd in that they service the rooms twice a day. What I find wierd about that is that in the morning, they come and service the room and lay a duvet with throw pillows on your bed. I notice this change when I come back to my room to change after work. Then later I head out and when I come back at night, housekeeping has serviced my room yet again but this time removing the duvet and throw pillows and replacing them with some chocolates. This is not a complaint by any means because I LOVE chocolates but I do find it rather odd. Maybe the housekeeping people in the evening don't like the bed linen designs.

They have a complimentary gym downstairs which consisted of 3 treadmills and some weights. And a barber if you needed a haircut before you took off. I didn't partake of their dining area but one of my employees stated that their service was top notch. She apparently ordered oatmeal and they not only gave her a cup of oatmeal to go, but also a serving of fresh fruits and a large elegant bag to carry it in.

If I'm ever in San Diego again, I would love to stay here again!

29/03/10 | Link | Rating: 5.0
126. Aaron D.
Note that this review is of Westgate's customer service, not of their actual hotel.

I had to cancel my reservation, which Hotwire said was non-refundable and was very rude and dismissive about.

Westgate called Hotwire for me, as my advocate, and got it taken care of in minutes. Very much appreciative, and I would stay there next time I go to SD.

11/08/12 | Link | Rating: 5.0
127. John M.
Priceline Negotiator strikes again!

The girlfriend & I stayed at the Westgate Hotel for 4 nights over Easter weekend. Thanks to Priceline, I secured a room rate comparable to the stated nightly rate for Motel 6. Oh yeah, the Negotiator rocks!

All of the Westgate Hotel is obviously older & a little worn in places, but still quite nice & even a touch regal at times. Our room, which was on the 8th floor, was spacious, well furnished & spotlessly clean.

On to the nitty gritty about our room:

+there was free Wi-Fi in the room & it worked fine
+the walls were effective at deadening sound, the neighboring room had loud wailing children I could hear clearly standing outside the door to our room but could not hear from inside our room
+there was no coffee maker or microwave in the room
+a small refrigerator (formerly the minibar) is available in the room but it's locked up & you have to ask the front desk to send someone to unlock it
+the shower head was low (I'm 6'1" & I had to stoop/ squat to wash my hair)
+our king bed was comfy (I like firm but not too firm & this was just right)
+all the linens & towels were soft but not the softest I've felt for this level of hotel
+there was a pair of robes in the room for our use, but these robes were somewhat coarse & reminded me of a judo or jujutsu gi
+there's turndown service every evening (the bed is turned down w/ a couple chocolates placed by the pillows, music is put on, lights are turned on low, ice bucket is filled & a small bottle of water is provided)

Outside of our room, I used the little fitness center & thought it was more than adequate for getting some exercise while on vacation.

To counter-balance the super low rate I got the room for, valet parking in the hotel garage is the only parking option on premises & is a whopping $34/night (it was recently increased, ouch!). Even so, the grand total $/night (room + parking) was acceptable for such a nice hotel.

All in all, the Westgate Hotel was a pleasurable & relaxing place to stay. Sure, the parking is expensive, but there are actually freebies here that other hotels charge for (Wi-Fi, bottled water in the room & sometimes even fitness center use). Thanks to the Negotiator (& despite the price of valet parking), the Westgate Hotel was well worth it.

28/04/11 | Link | Rating: 4.0
128. Heather D.
I absolutely love this place. I have stayed here on more than one visit to San Diego and sometimes, even when not staying at the hotel, I have to stop in to their warm little lounge for a Manhattan. The lounge serves a food menu of items from the hotel's French restaurant and I have been impressed with the 5-6 items we've sampled. This is a surprisingly great place to catch live music on the weekends. Unfortunately it ends rather early in the evening. So go before your late dinner or after your early one for a cocktail and some entertainment.

From the exterior the hotel looks like many sky high buildings downtown with a concrete façade, reminiscent of 70s urban architecture. But, upon entering the lobby, you're transported into full European luxe. Every corner of the hotel is appointed with lush furnishings, antique statues, crystal chandeliers and lighting fixtures and huge floral fresh floral arrangements, which are made in the hotel's own flower shop. The place oozes old world French glamour and I'd love to host a huge party here sometime. It looks exactly how I want a hotel to look and nothing like how I want my house to look.

The hotel service is remarkable. Not that I am so lazy I can't push an elevator button, but it is a nice touch that whenever you enter the lobby to return to your room one of the front desk staff often hold the door for you. The rooms are spacious and well appointed. I request a high room with a view of the bay and appreciate the fact that the doors open onto a small balcony - and by small I mean big enough for you and one other person. But, luckily you don't need much space to stand and enjoy a glass of wine and the view.

18/07/11 | Link | Rating: 4.0
129. Donald G.
Thought I got a good Priceline deal. No clue about the $32.00 per day valet parking and the $15.00 per day mandatory resort fee. Lack of street parking either requires you move your car at 6:00 am or valet.  Speaking of valet, the valet this morning brought me the wrong car.  Too bad it was a non-descript, otherwise I could have had a great find (bring me that Porsche or the Beamer).  I opted for my Fiat 500c instead.

Resort fee for what resort.  Real.y?  What resort?

Room is expansive, luxurious. Turndown service is great. Asked for the refrigerator, front desk comped it because of my disdain for the valet, resort fees. Had to call the front desk to follow-up on the fridge, to no avail. Turndown device interceded to good avail.Third time's the charm here.

I should note that this hotel is noisy.  Windows are not adequately sound-proofed, so street sounds abound.  Right now, I hear police siren(s), a beeping garbage truck, and cars.  The surface trains also clatter past the hotel below.  The floor plan also accentuates sound as every two rooms seem to share an exterior door.  So, everytime someone tries to enter the outter door, you hear the door handle jimmied and then a slam of the outter door.  Then, the neighboring guests have their own chatter as they wait to unlock their own door.  Not good for an afternoon nap or making an early evening of it.

22/08/12 | Link | Rating: 2.0
130. Eric L.
What a dumpy place that needs either major renovations or to be torn down and rebuilt.
Even after showering, I felt dirty and dusty.
And the 60s/70s style was atrocious.

12/03/12 | Link | Rating: 1.0
131. Lizzie S.
Spent a girls' weekend in the Westgate hotel and it was lovely. This is an old world hotel, don't expect trendy or youthful, expect hushed, long carpeted halls, stunning antiques, large rooms, good linens and great water pressure. The woman running the front desk went out of her way for us, spending about 10 minutes to find us adjoining rooms. We had two rooms that shared an entry hall so we could keep our room doors open and still enjoy privacy while engaging in maximum girly time (panty clad topless, pillow fights, hair braiding and singing Katy perry naked in the shower). Guest services hit it out of the park making sure we had everything we could possibly need at all times, including water bottles, toiletries, turn down service, pillow chocolates, etc. The TVS could use an update is my only complaint, and that's really not even a complaint, just an aside.

Thank you Westgate!!!!

19/02/12 | Link | Rating: 5.0
132. Gipper R.
Great hotel close to all downtown

15/07/13 | Link | Rating: 4.0
133. Brian P.
Update:

What are you defending GM Man?  Thats the most i've ever paid for a hotel room and This place is old, out date,  After all this I was ushered away from the morning breakfast by your employee because I didn't have a coupon.  $400 + dollars a night, uncomfortable and "put that sausage back! "

Cmon folks-  what is this?

11/02/12 | Link | Rating: 1.0
134. Louisa E.
It was a beautiful hotel!  The service was incredible.  The location was wonderful.  I would highly recommend this for anyone visiting San Diego.  It was so convenient to everything I did not have to rent a car and could enjoy my vacation in peace.  Be sure to stop by there for brunch too, it was truly luxurious.

18/06/13 | Link | Rating: 4.0
135. Peter B.
This is a beautiful hotel.  It's definitely old school and grand.  The service is very good overall, friendly and efficient.  But, the basics in hotel are a room and a bath, and these folks failed on both counts.   The bed I had was ridiculously firm, rather like sleeping on the floor.  I got very little sleep during my stay.  The shower couldn't hold a temprature.   It would vacilate between freezing and hot as i tried to shower.   So, while it's got some great pluses, the Westgate just fails as a hotel.  I'd not go back

One negative on the service.  When I told the front desk I was unhappy with the room on checkout I got a blank look.  When I said I was also upset with her lack of response, I got a very terse 'policy' reply.    Makes me think they hear this often.

02/05/12 | Link | Rating: 2.0
136. G L.
This is a very nice hotel. The rooms are quite nice, the lobby is magnificent, and the rooftop pool and jacuzzi are quite relaxing.

A few comments:

1) Food.. While I did enjoy the Sunday brunch (a little pricy at $45 each),but the food was excellent, and the room had a super ambience. Service seemed a little poor, but that could just be perception.  However,  the regular breakfast at the restaurant was horrible, and I got sick from it. There is a wonderful breakfast place nearby (St. Tropez) a block away that has a great breakfast. Reviewed that separately.

2) Parking. I did valet my last night, but overall saved some money by self parking. You have to be really careful as alternate sides of the street say 'no parking 3-6am', so if its Tuesday night, be sure NOT to park on the side for no parking Wednesday 3-6am. You'll also have to move your car by 8am, so if you are an early riser, this could work. Street parking gets busy (esp on weekends) - so you may have to drive around for 10-15 minutes. There are also lots around, although I either parked at a meter, and valeted it the last night for convenience. I was going to use Parkit on Market ($1 hour) but it's a decent walk to the hotel. If you opt for valet, It's $32 a night so it's a bit pricey if you valet it every night. If the $ isn't an issue, it certainly is very convenient.

3) Front Desk. Very friendly, nice people. A pleasure dealing with them.

4) Jacuzzi - it was down for a few days unfortunately but was able to use the last two days. Very relaxing. When it's warm outside, the pool is great, although at night, it seemed a bit cold.

5) Gaslamp - not that far. If you enjoy walking, it's very easy, as most of the restaurants and clubs are on 4th and 5th, and the hotel is between 2nd and 3rd.

25/08/13 | Link | Rating: 4.0
137. Ashley H.
Our stay at the Westgate was wonderful.  Everyone we encountered was friendly, courteous and helpful.  The room was beautiful, especially the marble shower.  The bedding was soft and luxurious, my only complaint is that the pillows were too soft.  Once I laid my head on it, it practically  squished down flat.  I loved the view.  We were on the 15th floor and able to see the bay, which was a treat, and all the interesting architecture of the surrounding buildings.  It's location in the Gaslamp was also worth the extra cost of staying in the area.  It was awesome not to have to drive anywhere.  When we needed something, we were able to quickly get to anything without having to wait for our car or have to park.  We had a great stay and would definitely stay again.

25/06/13 | Link | Rating: 4.0
138. Sarah B.
The good: Beautiful French theme, shower/tub big enough for two, staff was very polite and helpful (they let us borrow a corkscrew), room service was affordable-ish, and Priceline got us $100 off the advertised rate.  Great location just a couple of blocks from Gaslamp.

The bad: Old TV, no pool, refrigerator is actually just a cold piece of metal that did nothing.  We ended up putting ice in plastic bags and putting it on top of our stuff in there.  Allegedly there is a turndown service but we never saw it.  I wanted chocolate :(

The ugly: FEES.  Our $260 Priceline deal ended up being $360 all said and done.  We knew about the parking and facility fees thanks to Yelp but you can't cancel a Priceline bid, so we had to go for it.  We looked for cheaper nearby overnight parking with no success (public lots only let you pay til 6AM, and we didn't want to chance getting towed from the Civic Theater garage) but thanks to another Yelp tip, we stowed our car at the Old Town trolley station for free on another night and rode 15 minutes to the Civic Center stop right outside the hotel.  Not the most convenient but we paid $10 in trolley fees instead of $32 valet.

Overall we had a nice enough stay, but I can't recommend this place based on the ridiculous facility fee and lack of amenities to make up for it.  Bidding with Priceline truly is a gamble... I wish we could have put our extra $100 toward a better hotel.

30/05/11 | Link | Rating: 3.0
139. Jen T.
Well... before I knew what I was getting myself into, I was bidding blindly on priceline and thought I would get a room at the hilton like last time I bidded but I ended up getting westgate. After much argument with priceline I was unable to change the location... Anyway... about westgate... Before going I read about their "facility" fee of $15 a night or rather $16.88 after taxes and their $35 parking fee... that's kind of ridiculous. I mean I expect it coming from vegas, but $35 for parking! I was not having it. I decided that since I had time before checking it I would drive around the gaslamp area to see where there is overnight parking. About 4 blocks up we found a parking structure that allowed overnight parking for $15, so we decided to park there. We check into the hotel... let's back up... we walked into the lobby and the place is very very old fashioned... I almost thought I was in the haunted mansion. Don't get me wrong, it was beautiful. But it's not exactly my scene... although the staff was nice and polite. We stayed there one night, the inside of the room was beautiful, the water pressure was excellent. There's a slide door in every room with an open balcony to overlook downtown SD. I can't complain, the hotel met my basic needs. Although, if I had to do it over, I probably would not have stayed there. But it was a nice getaway.

22/07/12 | Link | Rating: 3.0
140. Garrett L.
Beautiful lobby, lovely staff at front desk, and a spacious hotel room, but a few really annoying issues..

(1) When I arrived at check-in, I was informed of an additional $15-a-day fee for turning-down service and wi-fi. When I noted that I needed neither, I was told that it was mandatory. Seriously? An extra, mandatory daily fee after I had already paid 300 a night for a 4-night stay? C'mon! Was this because I booked on Hotwire? And should that even matter? Mild mannered smack-in-the-face.
(2) Previous reviews noted strong water pressure - I must have had a bad room, as the water pressure was not only weak, the shower head was so low I had to crouch to get under it! As a relatively short 5'8" guy, this was a novelty, and annoying. Seriously guys, room 587. Sort it.
(3) Did not find the waiting staff in the restaurant particularly pleasant. Passable.

Kudos to the fantastic concierge, and also to the bell staff, top notch.
Unfortunately could not shake the annoyance of the daily mandatory fee, and coming home to a weak-ass dwarf shower. Have stayed in better places in San Diego for a lot less.

28/05/12 | Link | Rating: 2.0
141. Genevieve L.
My sister and I stayed here and we both loved it. We were so surprised by how large the room was and so beautifully decorated. It is an older property but well done. The bath is small but was obviously elegant in its day. The music in the evening was an unexpected treat. Perhaps most remarkable was the reception we received when we checked in. The manager took our reservation when we called and set us up I
In a beautiful room with a view. When we checked in he came out and greeted us personally. It was a nice touch and it was obvious that he takes pride in the hotel.

31/10/13 | Link | Rating: 4.0
142. Dan S.
We enjoyed a wonderful one-night stay at the Westgate.  Checkin and checkout  were very easy.  Really enjoyed the novelty of the room "keys". Our room was big, bed was comfortable, and the water pressure was excellent.

A few hour after Checkin I wandered the halls looking for the standard hotel ice machine. Couldn't find one on my floor nor the next floor down. I decided to ask the hotel front desk...

Dan: Hello, I'm looking for an ice machine - could you tell me where one is?

Hotel staff: We do not have an ice machine.

We stare blankly at each other...

Dan: oh, ok.  Well could I have some ice?

Hotel staff: sure, I'll have ice brought to your room.

Of note:
-$15/day resort fee
-$32.50 (I think) parking fee

15/07/12 | Link | Rating: 4.0
143. Ariel L.
2.5 stars.

I would have given them a 3, but they managed to screw up the reservation my cousin and I made 10 months in advance.  We had requested a room with two beds.  Upon checking in they told us they didn't have anymore rooms with two beds, but they would be happy to give us a premium king.  That is not acceptable for two large males both over 6 foot, 200 lbs.  They then offered to bring in a roll-away bed.  No f**king thank you senorita.  I didn't fly to San Diego to sleep on a roll-away, and neither did my cousin.  They then offered to give us amenities.  As I was petty sure hose amenities didn't include anything that included a 5'9 blond with a 36D chest, that also wasn't going to fly.  We proceeded to ask for the manager who then informed us that a room had just opened up and that we could each have our own room.  Yes, that is acceptable.  But it was unacceptable to make us grind that out of you.

As for the hotel itself, the lobby was really tired looking, the elevators looked like they were on their last legs, and the hallways smelled like 30 year old carpet.  On the PLUS side, they had fresh baked cookies in the lobby in the afternoon and the rooms themselves were recently redone and fairly comfortable (at least our Premium Kings were).

I don't think I'd stay here again.  Felt too much like the hotel from "The Shining".

Creepy!!!!

25/07/12 | Link | Rating: 2.0
144. D K.
The hotel staff have not lit the gas heaters, despite being asked, so we're freezing while trying to listen to jazz outdoors. Apparently wrapping up in a table cloth and starting a bonfire with the furniture are the only ways we'll get warm.

05/06/14 | Link | Rating: 1.0
145. Andrew F.
What a beautiful hotel.  I didn't stay here but I did drop some colleagues off and wait in their room fr awhile.  The hotel is old but has a great look abut her.  The inlaid wood and detail are all beautiful

The front desk lady had apples that she offered us which was an unexpected treat.
Later that evening when we dropped off our colleagues to change before dinner the front desk had fresh cookies instead of apples.  Another nice touch.  If ever I am in the area and need to stay somewhere this will be on the list!

09/03/13 | Link | Rating: 4.0
146. Diego F.
We love the Plaza Bar.We come to see and listen to Mr Gregory Page.Great food!
The service could be improved!

03/05/13 | Link | Rating: 4.0
147. Stephanie F.
Classy hotel with a nice rooftop pool and jogging track and fitness area.  The location is excellent.  We walked to Little Italy, dinner in the gas lamp district, to a game at Petco Park, and down to the water to do a seal tour.  The room was spacious and we enjoyed our visit.  Just be aware of all the extra charges first or it will make you mad.  Facility fee is $15 a day and parking is $32 a day.

01/09/13 | Link | Rating: 4.0
148. David G.
The place was great, however the parking fee is a joke.  Might as well just price it into the room as $32/night places them with most downtown hotels in overall cost of stay, yet further away from Gaslamp district.  Also the front desk attendants and the manager don't seem to communicate very well as we were given two different price quotes upon checkout and the current card hold on our account is $200 more than it needs to be.

07/07/14 | Link | Rating: 3.0
149. Kimberly F.
Flew to San Diego as an adult for the first time Fourth of July weekend. The hotel staff was very accomodating. We requested an early check-in and late check-out--no problem.  The ambiance was beautiful. The staff was very friendly, courteous, and helpful. This hotel is very close to public transportation, and walking distance to The Gaslamp District and Horton Plaza. The rooms are spacious, clean, and well lit. The air conditioning worked fabulously. Bottled water was refresehed every day. When I left a note for the housekeeper to leave an extra bar of soap, she left two. We are excited to return next year! I won't consider any place else.

11/07/14 | Link | Rating: 4.0
150. Jessica S.
Very charming hotel.  The lobby is gorgeous.  Yes, parking is about $32/day, but comes with in and out privelages.  Our experience was very comfortable, and we felt very well taken care of throughout our stay.  The hotel was sold out during Labor Day Weekend, but despite being so busy, the entire staff made us feel very welcome.  

I have to give a special thank you to Marianna at the front desk.  We were staying with another family, and they had booked two rooms through Hotwire.  When we went to check-in, after a very long drive from LA with a cranky 2 year old, we were told that there was another room booked directly through them under my name.  At first, I had zero recollection of booking this room.  Since they had my credit card, and it was past the 24 hour cancellation, they would have to charge the room.  I started panicking, because now we would be out about $450 because stupid me had booked the room and forgot to cancel after my friend got us a better deal. But thanks to Marianna, we were rescued.  She told us that if she could resell the room, they woluld not charge us. She ensured us that the hotel was full, and she would have no problem doing so.  In addition to that, she even gave us that original room which had 2 double beds, since all they had available was 1 king, and the other couple had their dad with them. I can bore you with more details, but bottom line she did everything she possible could to help us.  

The rooms themselves were nice and spacious, with plenty of extra seating.  Bathrooms have an extra vanity area.  Turn down service was a nice touch, with the robes and chocolates laid out on the bed.  Shower was big, with good water pressure.  The only negative was the room service.  Had ordered breakfast, including some warm milk for baby.  The food came 20 minutes past promised time.  One of the orders was wrong, and the milk was cold.  They took back the wrong stuff and promised they would be right back with the right order.  30 minutes later I called to check on order, and they said another 20 minutes.  So I ended up having to cancel because we were getting ready to check out.  Ended up eating the pancakes, which were undercooked and doughy and the italian scramble with breakfast potatoes.  The potatoes were very dry, couldn't eat more than 2.

Pool service was nice though. Server was very attentive, drinks were nice and strong.  I had the cucumber mojito..very refreshing.  Hubby had the ahi salad, and I had the seafood cobb.  Both tasted very fresh, with big pieces of seafoood.

Would definitely come back, especially due to location.   CVS and 7-11 across the street, and Gaslamp 2 blocks down.

03/09/13 | Link | Rating: 4.0
151. Lorenzo D.
Stayed here only once so far. But I really liked it.  There are some odd things happening here, but that adds to the interest of the place.

I have seen it written that this place reminds them of 'The Shining'. I can totally see that.  It seemed strangely  vacant when I was in public spaces.

I wanted to get a bite to eat first night I arrived (~11:00 pm.) and i inquired as to the hours of the restaurant. Still open,but I was told to order room service if I wanted to stay in the hotel, or there might be a couple of sandwich shops no too far that may be open still..  I wanted a a drink as well, and didn't want to eat in my room, so I went against the front desk advice and wandered down to the restaurant/bar in the lobby. Um, I should have listened to her. (BTW, she was quite attractive, poised, polite and well spoken. I imagine she attended private school as a child. In fact all of the front desk staff I encountered we're very good, helpful, polite and attractive). Very weird, I thought, that an employee of the hotel didn't want to "sell" their own restaurant/bar. Maybe here's why:

There was some loud mexican lounge singer/ guitarist doing his thing (which I'm guessing is a regular weekly thing) very loudly, like ear splittingly loud, with a small crowd of middle aged, um, amply fed Mexican( ? ) ladies clamoring around him like he was some sort of rock star.  Maybe he is, but it was the last thing I expected to find at this place and time.  Unexpected (which is normally great) but just seemed totally misplaced. Odd. Surreal. This would have been the last place I would choose to eat. Back upstairs for room service, which turned out to be pretty good.

I loved my room. Cool setup where there is a vestibule for every set of rooms, that is you enter a door from the hallway on your floor, and then you see two doors, one of which is your room, the other someone else's room. My room was quiet all nights I was here, even though there were people in the other room.

Large, comfortable bed, large room, almost suite like in feeing. Huge shower/bathtub combo. Too bad I was alone those nights ;-). Place is a tad shabby, but with its original dedication to the gilded age school of design, it works well enough.  

Wireless and water at no charge, technically, but there is an additional fee of $15 for facilities or something. Parking expensive but no more than most upper end hotels. Workout room wasn't great, but did have some fresh citrus water for guests, which is appreciated.  

A good break from chain locations. Give it a shot!

Great location.

09/04/12 | Link | Rating: 4.0
152. Kelcey G.
Very clean, nice staff and easy to walk to everything you need. I would stay here again!

18/07/14 | Link | Rating: 5.0
153. Douglas H.
Wonderful hotel that was perfectly situated for our in city getaway! Their attention to detail is right where it should be, on their guests. My wife and I were thoroughly impressed with staff and their knowledge of the surrounding restaurants and bars. We were also impressed with their pride in the nuances of The Westgate Hotel. We had breakfast in The Westgate Room and it was excellent--Eggs Benedict prepared to perfection! A very classy and comfortable hotel.

23/04/14 | Link | Rating: 5.0
154. Kimberly K.
This is by far the best hotel I have stayed in.

Staff was friendly.

Hotel decor was beautiful.

Free waters in the refrigerator.

Flat Screen Tv.

Great location (about 8 blocks from gaslamp district) and you can actually step out onto the balcony (not very big, but still nice)

They come in the evening to turn down the bed.  AMAZING.  We came back from dinner to chocolates on our pillow, dimmed lights and nice classical music playing.

Thank you Westgate.  We would love to come and stay again when we are in San Diego.

06/01/14 | Link | Rating: 5.0
155. Krystal H.
Huge bathroom, vanity, ice in the bucket, chocolates and robe are on the bed. Huge balcony with a beautiful view of downtown, San Diego. Big room, super comfortable bed. Very classy. Hand made pineapple juice which I LOVE! Beautiful lobby that smells like lilacs. Hands down awesome.

14/10/13 | Link | Rating: 5.0
156. Cindy S.
A really wonderful experience! Very elegant and the rooms are large, comfortable and well appointed! Complimentary water and turn down service with chocolates. Convenient location and a very attentive & polite staff. Next time I'm in Sam Diego, I'll definitely call the Westgate hotel first!

14/08/14 | Link | Rating: 5.0
157. Realtor Karl B.
Went to the rooftop/pool area for a Jazz event.

We only paid $5 for valet parking.

This hotel is located in the heart of downtown just a block away from Horton Plaza.

Why 3 stars? This hotel looks and feels old-school. Not too many updates.

08/06/13 | Link | Rating: 3.0
158. Jane T.
My second time staying in this French/New York style hotel. The staff, Rachael and Maricel were very accommodating. The little perks, free apples at the lobby along with coffee, tea and bottled water is very nice. The room is very clean and the ocean view from the 16th floor is stunning. Highly recommend this hotel for a romantic getaway. Everything is close, including Horton Plaza that's just right across the street. So if you like to shop, Nordstroms is the best place to start

I can't rave enough about the hotel staff. I'm going back in two weeks.

29/05/13 | Link | Rating: 5.0
159. Erica P.
After parking on the cheap at Horton Plaza (love that 3-hour free validation) I rushed across the street and up a couple blocks to The Westgate, to present at a USDA Conference that was being held at one of the upstairs ballrooms.  The minute I walked in the grand lobby the rushed pace of my heart rate descended, and I felt my lips form into a shy smile.  

The vintage 1960s glamour of the Westgate always melts a little place in my heart.  It wouldn't seem out of the ordinary for Jackie Kennedy herself to sashay down the gorgeous staircase into the lobby, extend a beautifully gloved hand and say, "bonjour" in that breathy voice of hers.  

Truth be told, I've never been an overnight guest at the Westgate.  Apart from the USDA Conference, I've only been to the Westgate a few times: a delicious champagne-infused Rotary Club Christmas Dinner a few years ago, an early morning breakfast meeting with a certain high-powered politico, and that time I was working for the Dark Side and found myself at (gasp!) an Arnold Schwarzenegger for Governor fundraiser.  

Each encounter I've had with the Westgate has been lovely, even if the company was lackluster.  The ambiance, quality of the food, and courteousness of the staff are exceptional.  Next time I'm downtown I'm going to make a point to stop in, rather than wait for some odd event.  If I time it right, perhaps I'll slip through that window of time and be able to catch Jackie for high tea after all.

09/02/12 | Link | Rating: 5.0
160. Scott S.
This hotel has the ambiance of a real European hotel. It's not part of a chain. The harp music at high tea was excellent. The diverse staff was outstanding, many from Europe. I highly recommend the hotel to get away from the chain and towards European elegance.

02/02/14 | Link | Rating: 5.0
161. A. Vinnie V.
Stayed @ The Westgate Hotel over the weekend. Shraddha the concierge was amazing. She was so help & lovely. Suite was beautiful with a beautiful view of the city. Shraddha went above & beyond. Make my stay a wonderful one... The Westgate is a Beautiful, Wonderful, Place to stay. Ask for Shraddha if you there. She amazing beautiful, and so helpful. Can't wait to stay there again....

28/01/14 | Link | Rating: 5.0
162. Leonard S.
Great lounge alternative to the overly priced Grant Grill.  Intimate, upscale and affordable.  Decent bar food and drinks. They usually have some live acts here on the weekend and the surrounding are really nice.  Christmas lobby decorations are really nice and it seems everyone has to pose with the scene.

24/12/13 | Link | Rating: 4.0
163. Jessica C.
My boyfriend and I took a recent trip to San Diego and did one of those hotel deals online where you dont find out the name of the hotel until after you've purchased it - so we were able to get two nights at the Westgate for a fair price.  The actual hotel was very nice looking and pretty fancy (definitely not like any of the hotels I've stayed at before).  There were chandeliers in the lobby a large staircase and victorian era decor and furniture throughout.  The room was nice -  Shared a mini hallway with the neighboring room which I've never seen before. All in all it wasn't my sort of place but not bad inside by any stretch of the imagination.

My favorite area was the pool/hot tub, which was really nice and there was a nice sun deck to accompany it.

Now for the thing that upset me a little....
When we were checking in we were told that there was a $15/day charge for water, coffee and tea that wasn't optional.  This really sucks because had we known that we would have stayed elsewhere especially since all that meant was a couple bottle of water, packets of generic tea and hotel in room single serving coffee pot (things which normal hotels dont charge for).

05/06/13 | Link | Rating: 3.0
164. Shaq B.
This is a very god hotel to stay in. They have the friendliest staff ever and the BEST ROOM SERVICE. There is an extensive menu and you can find anything you like. They are fast and the location is awesome. Great stay!!

28/03/14 | Link | Rating: 5.0
165. Chad G.
I am a wedding DJ so I write this review with the vendor perspective working in someone else's business while trying to please a shared client. I love the attention to detail that the staff always have. The way they assist me and helping me with minor things really go a long way. I was very impressed with the way the management team and staff were able to seamlessly work with me to ensure the schedule that the couples and I create along with the coordinators were able to be maintained. This really helps keep things moving. Very happy to have GibbsProductions.com be a part of such a fine venue. I definitely recommend The Westgate Hotel for your weddings.

20/03/14 | Link | Rating: 5.0
166. Nellie W.
classic decor.  spacious rooms.  This place has a lot of chandeliers.  Summer  jazz event by the pool was nice.  went to the bar on the 1st floor, not that impressive.  overall, I like the classic feel of this hotel.

07/10/14 | Link | Rating: 4.0
167. Elysse P.
Great location in the heart of the Gaslamp District on Broadway and 2nd. Classic, grand, vintage. The rooms are very spacious. They gave me one with a pretty view of downtown. Staff is accommodating. Room service was very prompt and professional. I don't have any complaints except there was no liquor cabinet and you have to pay an additional ~$30 parking, le sigh.

17/06/13 | Link | Rating: 3.0
168. Sharon N.
DELIGHTFUL AND WILL COME BACK!!!!  

We were in San Diego for my husband's company convention.  We prefer the boutique/Preferred Hotels to the big-box type.  We stayed at this hotel and would stay here again.  It is beautiful and the service/ambiance is lovely.  

When we entered the hotel lobby, I told my husband it looked like the Palace of Versailles in miniature.  Interestingly, the concierge told me it WAS a sort of copy of one the rooms there.  The antiques were beautiful - the grand piano in the lobby is gorgeous and I was told it was one of the original Steinway grands.  

We stayed in a suite and couldn't have been happier.  The room, bed, furniture, accessories - everything - was like staying at the Ritz Carlton.  (Less money, however.)  This hotel, at one time, was one of the most beautiful hotels in the U.S. and I can see why this was said.  The attention to detail is obvious to those to appreciate and know.  

As far as the staff ... just as delightful and top-notch as the hotel.  The location is right near the shopping and dining.  Only a few blocks to the waterfront, as well.  Very quite and personal.  (Be careful, however, if trolly noise, etc. bother you and ask for a room on the 'other side'.  We live in the city, so this didn't bother us as we are use to it.)

Good for you!!!  I will definitely sing your praises to anyone I know who will be going to your area.

11/10/13 | Link | Rating: 5.0
169. Christina P.
I fell in love with The Westgate. The Hotel is in a great location and has so much charm. We booked a pretty sweet deal online and were told ahead of time about the parking and resort fee. I wouldn't necessarily call it  a resort they do have a Fitness Center and a Business Center. Oh they also have a Barber Shop, it was really cute.

I should have read the YELP reviews because we went looking for ice too and when we called they told us they would bring it up to our room.  Room service brought a huge champagne bucket of Ice which was enough to put some in the ice bucket and still chill our champagne. The next night we called and the ice was in our room in less than ten minutes it was amazing. The entire hotel staff was really friendly. We requested additional towels, another hair dryer, drinking glasses etc. And every time the staff delivered really quickly and always with a smile.

The guest rooms were great you have a shared foyer with the room adjacent to yours. The room is very clean, the closet/dressing room is every girls dream and the shower with soaking tub was really nice. Yes the water pressure really is amazing. The room had great views of the bay and ocean.  I wouldn't hesitate to stay again.

06/09/12 | Link | Rating: 4.0
170. Sharon K.
We took a risk and placed a bid on Priceline for one night stay and won! The hotel was so lovely! Very Parisian, and the hotel clerk who checked us in was very nice and actually provided a brief history of the owners of the property.

When we entered our room, we fell in love, it looked very similar to the old Plaza Hotel in New York - Victorian style room,  I loved the vanity/bathroom and the spacious room was fantastic. I was only disappointed that I couldn't stay more than one night. The complimentary bottle water was nice, the bed was comfortable, and having a balcony with the view was a nice touch.

For parking, we were lucky to have found a space on the street, rather than pay the $32 dollars.

Overall, a lovely stay, will definitely come back!

26/12/12 | Link | Rating: 5.0
171. Martin B.
We chose The Westgate Hotel for our week long vacation. The hotel is pretty snazzy. It has some real charm and ambiance. Definitely a great pick for a romantic getaway.

We flew in from Virginia and found out the trolley was right behind the hotel so we never worried about valet parking or a cab. Everything is within walking, bus, and trolley distance. Old Town, Balboa, Belmont, La Jolla, Gas Lamp, Zoo, Sea Port Village. The only place we needed a car for was a trip out to the mountains and we caught the trolley to 5th street to get one of those.

The room of the hotel was huge and we even were able to get a microwave for those late night surf and turf taco cravings. It was pretty elegant also with old world charm and plush furniture to relax after a long day exploring.

The service at the hotel is top notch. They are very attentive and not snobby. The doormen are great also and make sure you feel welcome from the moment you step onto the hotels property.

With so many things going on in San Diego we didn't get a chance to try the dining room.

Overall I'll be back when we come back to San Diego.

01/10/13 | Link | Rating: 5.0
172. Joe B.
Hotel is not worth the price!!

First off the valet area is a cluster!

The you walk into the main floor and it is STINKY!! Smells old and stale and rotten.

Then you get to the front desk and get horrible service from unfriendly people who do not even bother providing you any information or direction.

Room is pretty good but nothing overly special.

Ridiculous Tea Time:  $29 + tip....LOL are you serious!!!

Nothing to do in the hotel.  

Noisy with construction all night!

I will go elsewhere next trip to SD!

30/07/12 | Link | Rating: 2.0
173. Jacqueline M.
The Westgate , near  Gaslamp,  is just a few minutes away from the beach.  The hotel succeeds on many levels in capturing the luxe of Europe.   What I appreciated the most was the lap pool, running track and gym outside on the third floor.  The pool was perfectly heated and I enjoyed working out in the sun and air.  This is a quiet luxurious hotel that caters to professionals and non hipsters.  I would definitely come back if only they allowed pets.   The resort and parking fee were  high at almost $50 total a day.  Yet, the amenities and service were impeccable.   The rooms are romantic and the tub is large enough for two.

30/03/14 | Link | Rating: 4.0
174. Stephanie S.
My Fiancé and I go to San Diego pretty often and we love staying in the Gaslamp District and enjoying all the nightlife. This has been our worst experience with a hotel in the area ever! And worst customer experience we've had from any establishment in SD. We've love SD for the people and hospitality and this is far from that. Just to start when you are budgeting make sure to include $47 per night for their "service fee" and valet. I thought that's what you pay for in your nightly rate. Valet is pretty standard for the area. There is no need to hide the fee from Expedia and other sites. Surely no one stays at a hotel not expecting their room to be made up daily.
When we arrived and went to check-in the clerk gave us our keys and said ok here you go one King bed room. Mind you it was my fiancé and I and his male cousin! I said excuse me you said 1 king bed but my reservation was for 3 adults. She said oh yes we are all booked on our double beds. Umm you surely do not expect 3 grown adults to sleep in one bed. The clerk explained well we give priority to our guest that book through us directly and not through 3rd party sites. That's a bunch of crock! So she said you can pay an extra $20 for a rollaway. I said so you guys over book, don't have the suitable accommodations for the 3 adults I booked for and you want me to pay more because of you're lack of service? If anything you should waive the $20 as a courtesy for this mess. She then brings over the the Manager Rocky who was not only no help but was so rude and treated us like second class hotel guest. He continued to tell us that we should've booked directly rather than through Priceline and Expedia how he can't help me and that I needed to call the 3rd party. I told him regardless of where I book I am a hotel guest standing in front of you now and I expect the same level of hospitality as any other person walking through the door. I asked him if he was spending his hard earned money on a vacation and expected accommodations for 3 adults would he sleep in one bed with 2 other fully grown adults. Rocky then said it depends who the company was sarcastically with a smirk. I told him that was impolite and I didn't appreciate his lack of customer service I've been traveling the last thing I want is this mess and for him to rub it in my face. Rocky continues to say its only a one time fee of $20 I said I don't care if it was $3 it's not fair to make me pay when I reserved my room for 3. Its not the money its the principal of the matter. Ive worked in customer service and i would never be so rude. And it was more of an underhanded comment because im the thrifty hotel shopper withe the expedia site $20 is really nothing to him. He wouldn't refund my fee and left me to deal with Expedia.
Also, while I was on my phone a Latino couple walked up to the counter and asked where they could catch a cab and they were pointed to the valet area. Then a white couple walked up and asked for a cab, the same girl picked up the phone, called the valet and asked that the valet have a cab waiting for the Mr. & Mrs. OMG! Outrageous! My review won't pertain to the hotel but for the customer service alone I would steer you far far away from here. If you like the old historic feel, the Horton Grand is way better, nice, historic, charming , not tacky, wonderful service, and right in the middle of all the gaslamp activities. The owners of the hotel should really address their staff this is the hospitality industry if you can't get with the program maybe it is just the wrong industry for you.

12/07/14 | Link | Rating: 1.0
175. Chris R.
I had to downgrade my review, because I ate at Plaza Bar and had popcorn shrimp and noticed that they do not de-vein the shrimp!  Huge miss.

Kinda tucked away in the Gas Lamp area, but beautiful place inside the lobby and in the rooms.  The rate was decent.  While the resort fee is kinda annoying, I tend to think this should just be part of the price.  It actually had some value because the water in the room was complimentary.  I like that they not get cheesy with the Internet, you just find the Westgate connection and you are on.  I was not overly impressed with the quality of the bed, but the cool safe that is programed with a credit card made up for it.

28/07/13 | Link | Rating: 2.0
176. Liz z.
What a splendid stay! The staff was friendly and helpful. The room was perfect size and had an incredibly comfortable bed! The view from my room was amazing, over looking the city. I had a wonderful stay and will be recommending this hotel as often as I can!

02/11/14 | Link | Rating: 5.0
177. Michelle K.
This review is for the hotel only, not their tea service or dining room which was atrocious.  I have reviewed that separately.  

The hotel itself is beautiful.  It looks European and is full of chandeliers and floral tapestries.  The front desk staff and valet were amazing and very well mannered.  It's location is in the Gaslamp and walking distance to most everything.  

The rooms are spacious and well appointed with the exception of a rather small television.   The bathrooms are very nice.  There is a large vanity area  with bench which makes it nice for the ladies getting ready for a night on the town.  The only thing that I didn't like was the shower had a very slow draining tub and it feels unsanitary to be standing in a pool of bath water.  I find myself wondering how well the tub was cleaned after the previous guest.

There were a couple of flys in our room, and some more in their restaurant but that's another story.    All in all if I got an exceptional rate on the room I would stay here again just for the location.  If not, I would be happy to spend more and get a hotel with a good restaurant and less of a pest problem.  Flys just really kill the ambiance of a lovers weekend.

31/08/13 | Link | Rating: 3.0
178. Megan T.
The hotel possesses a beautiful Victorian style from the flower sink faucets to the tapestry curtains. The room is very spacious and comfortable. There is a flat screen tv, DVD player, safe, complementary bottled water and a large square shower with great water pressure. There is turn down service which includes a small chocolate. There are robes in the room and the large bathroom has a spacious counter and a vanity area. The beds are a little hard but everyone has different comfort levels. I feel like an Victorian duchess in this hotel. I would definitely stay here again.

There is a $15/night resort fee and they do charge for parking. I believe it's $32/day.

10/12/12 | Link | Rating: 5.0
179. Julia S.
My friends chose this hotel to celebrate their Wedding, and I think it was one of the most beautiful and unforgetable venues I have ever seen. It looked to me as I happened to attend a 19-century Queen's Ball. Decor is fully proportioned with theme events, servers and helpers were very polite and tidy. A small stage is well set up, which gives enough space for guests and bride-groom performances. Of corse, I haven't seen even a half of the Hotel, but at least I was proved that you can make a very beautiful wedding in Downtown.

14/10/13 | Link | Rating: 4.0
180. Jon P.
Most Parisian place on West Coast of NA? YES! Youd swear youre in the Carion in Paris - THE #! hotel on the planet- or the Ritz...amazing. Food gets 5 stars- service is impeccable.

Most UNDER appreciated property on west coast of USA? YES!!

Best Bar and best Jazz for free on Wet Coast?? YES!

Friday night with Gilbert Castellanos is off the scale great!!!!....AND ITS free and would be easily $75 cover CHARGE in NYC or Paris!

SECRET--- 2005 Pommard for only $50 on wine list! Thats the retail price for the best in 50 years vintage of Cote Dor red burgundy! Lovely wine!  Bargain!

Jon Purcell
San Diego

18/01/14 | Link | Rating: 5.0
181. Mim M.
Regarding Afternoon Tea
Planning to meet with a group of girls for afternoon tea.  The menu shows salmon, caviar and shrimp.  Two people in the group have seafood allergies.  I asked if they did any kind of substitution.  Myra (?) told me in no uncertain terms that the menu is fixed and we would otherwise need to book a private tea.  How is that for service?  NOT.

17/06/14 | Link | Rating: 1.0
182. Russell P.
Food is great but service is slow.  Breakfast 2 eggs, 2 sausage(or bacon), 2 pancakes, and small skillet of potatoes for $12

04/07/14 | Link | Rating: 4.0
183. C Y.
This is by far one of the best customer service I've ever received at any hotel location. Even before I got out of my car I had somebody come to my car door to make sure I knew how to get into the parking garage. The valet was fast and friendly. I've never had to wait more then two or three minutes for my car. The room was very clean and spacious and I thought that the turn down service was very nice - it included the weather for the next day and a little note about the time change (which happened to occur the night I stayed there). I would recommend this hotel to any one of my friends or family.

You do have to pay for parking (~$40) with a valet service (free in and out privileges) and a $15 resort fee, but the fees are not uncommon in the gas lamp district. Parking is under ground.

This is within walking distance of many places to eat as well.

12/03/13 | Link | Rating: 5.0
184. Mimi A.
Our room had a balcony and a decent view which is why I am giving three stars.

In all other aspects, I thought the decor of the rooms were bordering tacky and the hotel itself is not very young-people friendly and we got asked to keep it down at 9:00 pm on a Saturday night. Plus, there's no pool.

If you have a discount code and just need a quiet place to crash - go for it.

29/08/13 | Link | Rating: 3.0
185. Kim T.
Hotel is a bit outdated but the service is fine

09/07/14 | Link | Rating: 3.0
186. Allan T.
The hotel attempts to achieve grande dame status, but it is obvious that it's design was sort of shoe-horned into a modern downtown building.  However, it still works somehow.

The service is a little unpolished at the front desk, but they're eager to please.  Housekeeping is the major weak point as my room wasnt clean going late into the day on a few occasions.

But the rooms were of a nice size, the pool area is quiet and enjoyable, and the restaurants and bars are nicely designed and lively.  Breakfast in the restuarant felt like a nice trip back in time.

The location is great; though construction at Horton continues across the street; I didnt hear it from my room at all.

I'd definitely recommend the Westgate, especially given it's favorable price point.

06/08/14 | Link | Rating: 4.0
187. Narbe V.
Rooms are great and the hotel is clean.

MY main issues with this place is that they charged me an extra 96.00 when I was leaving for parking and some other crap that was never mentioned. To make things worse there is another phantom charge of $64 that came out of no where on my credit card.

I tried to call to get things cleared up and the front desk said they did not see any extra charges. I was transferred to "accounting" which went to voice mail.

13/05/14 | Link | Rating: 1.0
188. Polly B.
Currently at the west gat hotel for my mothers wedding my parents are spends a ton of money and we are getting the worst service of my life. The manger does not know a thing that's going on and can't even get us into our room because she goes to know anything .... She's raising her voice at our family when we have like 35+ rooms reserved here! She doesn't even know English! Her name is Christine T. Worst service of my life this lady should be fired!!!!!!!!!

29/08/14 | Link | Rating: 1.0
189. Ryan H.
Nothing like paying $350 for a room and an additional $32 for parking. You would think the Westgate would give their guests a little deal on parking.

15/07/14 | Link | Rating: 1.0
190. Sarah B.
We loved the elegant style of this hotel. The front desk staff was helpful and offered a lot of things we could do in the area. The showers are huge and gorgeous. The location of this hotel is right in the middle of nightlife, can't wait to come back! Save yourself some money, and book on a site like Hotwire. We paid less than half of their advertised price that way.

04/05/14 | Link | Rating: 4.0
191. Chanda A.
It's unfortunate that I have to write this review. And it's unfortunate that I've never had a bad experience with booking on hotwire before, but after this stay, I'm a little cautious.

I always give the hotel a chance to redeem themselves during check-out, but I was stuck with the same feeling after explaining to them our overall review of the hotel.

First let's go through the pros:
As others mentioned, they have good water pressure. The beds were comfortable. The hotel was clean. The balcony was a nice addition to the room. The room was comfortable, roomy, and had lots of outlets for plugs. Check in was pleasant, as the rep was very accommodating to find a joining room. The room has a iPhone radio which was easy to charge. They also allowed us to check out 2 hours later for both rooms. The valet and housekeeping were all friendly. All the above was the reason they received 2 stars vs. 1.

The cons:
I was not pleased with the overall "stuffiness" of the staff, the lack of service, and the overall stay at the hotel.

$32 to valet, which isn't really a choice, because they don't have a parking lot to self-park. $15 hotel facility fee, even if you don't use any of their facilities.

There are ice buckets in the rooms, but no ice machines??? When we asked the front desk, they told us that "...this is a classy hotel, we don't have ice machines, we bring up the ice for you"... ok. I don't know why a "classy" hotel, would have to mention that they're "classy" to be classy, but nonetheless, we called for a bucket of ice. 15-20 minutes later, no ice. We called again, reminding them that it's been 15 minutes since we first called. Our response was, "Was it me that you spoke to?"

First of all, why does it matter if it was you or not. At this point, just apologize and get us our dang ice! Right? So about 8 minutes later, our ice comes from a gal with an attitude, who handed the bucket at the door and turned her back while giving it. Now I know we're not the president or anything, but I've stayed at enough hotels to know that was poor service. Typically they place the ice, or towels, or food, or whatever inside the room and we give a tip.

When we brought this up to the check-out rep, she just said, "sorry, but you got your ice though, right?"    (Wow. seriously?)   I was in shock that she didn't have anything to say better than that.

Ok moving on, we didn't want it to ruin our stay. And we only stayed 1 night. Each time coming in and out of the hotel, the staff stared at us. It was so uncomfortable, and stuffy.

When we checked in, 1 of our rooms was not ready yet, so we waited in the 2nd room. We can hear the them cleaning the room, then next thing you know, she opened up the joining door. GOOD THING WE WEREN'T NAKED! This is something that would be so embarrassing if I was doing the deed. Since it was a bunch of us girls, we just made fun of it and laughed it off. But definitely would've been a different scenario if it was a couple having sex.

Ok that leads me to our last day there and check out. On top of the cost of 2 rooms, we paid $96 for 3 cars and $30 in hotel fees. I went through my pros and cons list with the check out lady, who had a smug look on her face the entire time. Even though I told her that I do this with every hotel I stay at.
The last hotel (Marriott at Horton Plaza) only had bad water pressure, and they offered us a free room on our next visit!!!

The westgate, only offered more bad service, and a stinky taste in my mouth.

09/10/13 | Link | Rating: 2.0
192. Heidi M.
Very beautiful hotel.  Arrived early, call and asked if an early check-in was possible, hotel accommodated request.  Room spacious and comfortable.  Only reason it did not get 5 stars is because the carpet in out room had stains.  Staff very help professional anticipating our needs.  Pool deck and outdoor fitness center is amazing.  Will stay here again.

21/01/15 | Link | Rating: 4.0
193. Steve D.
Ugh. Strives for old-school Parisian sophistication but comes across more like the Paris Hotel in Las Vegas without the kitschy sense of humor. Just the thing if tonight you want to party like it's 1899.

Docked one star for putting faux gold plate onto every available surface in the entire hotel. Bath fixtures, door handles, mirrors, even the tissue paper holders. This is San Diego, for God's sake, not Versailles.

Docked another star for fussy, disagreeable service. In one of the most surreal travel moments I've ever experienced, I had to give my breakfast order twice--once to the polite woman serving coffee who correctly observed I was in a hurry, the second time to the snide waiter who made a point of berating the coffee girl within my earshot for taking the order instead of him. There is a big difference between "class" and "rod up ass," garçon.

Docked another star for charging a mandatory $15 "resort fee" that amounts to the USA Today (that's the best they can do in a "posh" hotel?) and a turndown service that you cannot refuse. I was working in my room when the turndown server came by and she seemed genuinely hurt I declined. "But don't you want your ChickLets?" she pleaded. Or maybe she said "chocolates." BFD either way. What I wanted was my $15 back.

06/03/13 | Link | Rating: 1.0
194. Tom B.
Old world charm with cool history; in the best city in the country.  Grand rooms with a view in a very convenient location.

31/01/14 | Link | Rating: 4.0
195. Joe S.
Great Service, Wonderful Staff, Rooms are beautiful and spacious...The pool and and jacuzzi are modern and very relaxing. the lobby is a vision from the past..we took pictures on the round staircase.  Class establishment. I look forward to staying here every chance I get. Tip...Shop their prices on Travelocity frequently to get a favorable rate. You won't be disappointed.

06/10/14 | Link | Rating: 5.0
196. Joseph T.
I'm a fan of the hotel.  The room was nice, the bed was comfortable - there is a small balcony.  The hotel is very well-appointed.

$32 per day to valet/park the car is probably more than should be charged with no self-park option available.  

Also, someone should let Rocky, the front desk brit-snob, know that VISA Gift cards are, in fact, legal tender.  He wouldn't even try to run the card we provided him to pay for our resort fees.

07/10/14 | Link | Rating: 4.0
197. Kimberly G.
A beautiful hotel in the grand old style.
We loved the decor and it was super close to the Gaslamp. We had great service. The room was clean, well-appointed and in good working order. The turndown and ice delivery services were a nice touch. The concierge in the lobby was very sweet and incredibly knowledgeable.

The lap pool and Jacuzzi were amazing.

The room definitely needs more power outlets.

30/03/14 | Link | Rating: 4.0
198. GIII V.
Booked for 5 days with queens size bed when we arrived to the room its a 2 twin bed? Call the manager for transfer told us will let us know the following morning.

Elegant! the place is walking distance to most of the tourist spot

The hotel is kinda old school but everything is ok, I would suggest they should have more light at the main entrance going through to reception.

28/02/14 | Link | Rating: 3.0
199. Mike M.
Pros: great styling. Large rooms. Great service. Great location in the heart of downtown San Diego. Live entertainment is frequent.

Cons: lacks amenities like a pool. Soundproofing isn't great, I was hearing sirens loud and clear on the 12th floor. They also nickel and dime you with all sorts of fees. Parking there is 32 dollars a day. You also pay for turn down service, and Internet availability (whether you use it or not).

06/04/14 | Link | Rating: 3.0
200. Brittany C.
Great jazz by the pool on Thursday evenings. Tasty and quality drinks come via attentive waiter service. An older crowd but relaxing and different scene.

22/08/14 | Link | Rating: 4.0
201. Damian B.
My wife and I booked this hotel for our wedding night. It's a very classy looking hotel. The room service breakfast the next day was really good.

I wanted to have some things set up in the room for our special night, but the front desk was a little less-than-helpful. Fortunately, I was able to get assistance from the wonderful concierge, Ms. Shraddha Carlin, who got everything done just as I had asked. She really went above and beyond to make our night special.

02/01/14 | Link | Rating: 4.0
202. Hannah B.
I've had such a great experience at this hotel. Staff are super friendly and helpful and rooms are nice. My favorite part is the rooftop pool and the workout area outside. A lovely way to spend time in San Diego.

14/03/14 | Link | Rating: 4.0
203. Katherine F.
I loved the hotel,  I was skeptical at first due to some of the reviews but i have no complaints. The price was a little over what my quote was. Everything was beautiful. The only thing I noticed was a stain on the carpet. Every one was nice. The bed was awesome. I would come again. I didn't try the food here though can't review on that

09/08/14 | Link | Rating: 4.0
204. William S.
Check out this hotel. It's a short walk to everything in downtown San Diego, and it's very well priced. The staff was great and the room and view were even better. I felt underdressed for the atmosphere of the lobby, very fancy place. I spent the night in a room with two full beds for $160 + a $20 valet fee. I've spent more money at much worse hotels. This was definitely the best value I've ever had for a hotel room.

18/04/14 | Link | Rating: 5.0
205. Cynthia S.
We found a deal on living social and boy what a deal!! I was a bit hesitant due to some other reviews but I figured we'd just have to see for ourselves. First, no parking lot. Valet only. That was ok though because our deal included parking. Normally it's something like $50/nt. Pricey! We arrived and immediately felt under-dressed. The lobby is gorgeously adorned with huge chandeliers and a half spiral staircase. Check in was easy and fast. We mentioned we were celebrating our anniversary and were immediately upgraded. Our room was spacious and clean with sliding glass doors that opened to a teeny tiny "balcony" overlooking the beautiful city. It was literally a foot deep. I was just thankful to be able to open the doors and let in the cool evening breeze. We were up on the 16th floor so the view was wonderful. I was thrilled to find clean, crisp linens, whew! That alone was worth every penny.  So the room was up to par. Within 5 minutes of walking in, the phone rang. It was the concierge welcoming us and checking to make sure everything was to our satisfaction. It was. A knock came at the door and we were greeted with complimentary chocolate covered strawberries and chilled sparking lemonade. Sweet! Later that night, we decided to order room service. That's where we were disappointed. I had the beef tenderloin and my husband had another cut of steak that neither of us can recall. Both were cooked perfectly and delicious. Both entrees were served with au gratin style potatoes. Both were disgusting.  We also ordered the seafood chowder. It was good but cold. $150 later, I was glad for the bread and butter because i was still hungry. It was a nice experience but no one should spend that much money and still be hungry afterward. I guess it's to be expected at a fancy hotel. Everyone was very attentive and kind but we felt like we had to tip everyone at every turn. Where does it end? We would gladly return but next time skip the room service.

30/09/14 | Link | Rating: 5.0
206. Claudia R.
Came for the Sunday Brunch.  Everything was so beautiful and delicious.  Our waiter Juan was great. We never had to look for anyone,  everything was brought to us and refilled without even asking.  Live piano music. We will definitely be coming back .

12/10/14 | Link | Rating: 5.0
207. Tim S.
This hotel always feels like I am staying with a wealthy older relative that makes you feel very taken care of. A very elegant older hotel, it has a classic elegance, but does not come across as old. The room service menus hit that rare combination of innovative and comforting at the same time. The hotel service is consistent and the new rooftop track and pool perfectly captures modern elegance. The location is in walking distance to the gas lamp, theaters and shopping of Horton plaza. My only complaint is that they don't have a frequent guest program.

12/11/14 | Link | Rating: 5.0
208. B D.
My husband and I booked this hotel through Priceline, which apparently a lot of people do. I was really excited when I saw what the hotel looked like on their website, but then got nervous when I started reading reviews on it. People were saying it was outdated, musty smelling, had stained carpet, ect. I found none of that to be true. I thought the hotel was so elegant and pretty and our room was incredibly clean.  Also, the pictures of the rooms on yelp make it look slightly tacky and old, but it is actually really pretty, the pictures aren't really doing it justice.
We mentioned it was our anniversary and they gave us a room with a nice view of the water, and when we went out for dinner, we came back to dim lights, soft music playing, chocolates on our pillow, and a tub of ice with water bottles sitting out for us. We thought that was very nice!

The layout of the rooms is kind of strange though. There are two rooms tucked into a shared vestibule-thing which if you have noisy neighbors, is a nightmare. The people next to us were having a party in their room and had people constantly coming in and out slamming doors, yelling, playing music really loud, ect. But apparently we were not the only people that were bothered by them because hotel security told them to quiet down or get out.
Another downside is the hidden fee of $15, I feel like they just do that so their hotel will come up for less money on Priceline. It is an absolutely mandatory fee, so why not just include it in your cost?! That is a little shady, but they are certainly not the first hotel to do that.
Their mandatory valet is expensive too, $32 I think.
We were originally planning on staying at Park it on Market for $15 overnight, but when we got there, a special event was going on so the pricing completely changed...so that ruined our plans!
Overall this hotel was really nice, I have never stayed in any other hotel in San Diego before so I have nothing to compare it to, but we were happy with it.

29/06/14 | Link | Rating: 4.0
209. Vanessa K.
It's a very old school hotel (and by that I mean decor), but it's a nice change from modernism. The rooms are decent size.

The best thing is the pool and gym area. Apparently it was only a few weeks/months old, and it's AWESOME! I'd return just for the pool and hang out.

It's also in a great location in the gas lamp that is great to walk almost anywhere in the vicinity.  

The parking is a pain though. Valet only and it's $30/day, with in and out privileges. Expensive! I think parking ended up being the same price of the room.

08/08/13 | Link | Rating: 4.0
210. Kaia R.
GLUTEN FREE ALERT! Call ahead and inform food and beverage manager of your allergies.  Tea time will let you pay for tea only instead of whole cost. They will also prepare tea separately away from bread area. I love this place! ! !

19/10/14 | Link | Rating: 5.0
211. Lauren O.
The room was dope! Gold faucet fixtures and pink wall paper. Tres classy! The pillows were a little frowzy- well actually they smelled like fart. Eww! So we exchanged them with no problem! Bed was comfy and the water pressure was good!

The room service was good and the prices weren't too high. Actually the  service was great overall! Everyone called me by my last name and we had free bottled water in our room. Awesomeness!

Yes the price was a little high but hey you deserve it.

30/09/13 | Link | Rating: 4.0
212. Marty P.
I attended a Jazz series hosted by the Westgate.
My guests (6) all ordered Sliders . When they arrived they appeared to get lost in the bun, they should have been called meatballs instead. They were over cooked and very dry, making them impossible to swallow with out a water chaser.
They were also loaded with salt. In one word GROSS.
Look else where to dine!!

17/06/14 | Link | Rating: 2.0
213. Catherine N.
I'm normally a modern hotel person, but the Westgate has an old money, antique charm to it. The front desk and valet staff were so friendly and professional so it helped to take my mind off of how old and antiquey this place is decorated. The rooms are quite spacious with a large living space, a dressing area, large shower and closet. They offer you robes in the room & complimentary wifi and water. You get actual metal keys, but they have magnetic data strips in them. The keys first open a door from the hallway that leads into a small corridor shared by 2 guests rooms. Extra sound insulation and privacy.  Quite convenient to Coffee Bean and a good amount of eateries and bars. Valet is super expensive at $36/night. Other than that, no complaints. Visually not my style, but I appreciated it for it's old world charm. The only time I was kind of creeped out was when we came back at 2:30am to a bright, empty, lobby-I could totally picture ghosts dancing around the lobby like at Disneyland's Haunted Mansion. Lol. The way it's decorated can be creepy, but it's still quite comfortable.

05/10/14 | Link | Rating: 4.0
214. Jenni B.
I love this hotel.

It is beautiful, clean, safe, and in close proximity to many things downtown. The service was attentive and spot on. I enjoyed breakfast and lunch in their restaurant. Solid food! The rooms are very spacious and beautifully decorated.  I called for ice and a dental kit; both arrived in a timely fashion (pro tip: don't pack after having whiskeys. You will forget something).

The rooftop pool is an added bonus. I confess that I skipped out on some sessions at my convention to lounge and soak up some sun.

If I am in downtown San Diego again, I will absolutely stay at this hotel.

03/04/14 | Link | Rating: 5.0
215. Michael S.
From check in to check out, the staff at this hotel goes above and beyond expectations!

24/11/14 | Link | Rating: 5.0
216. Chris B.
Pulling up to the hotel, there's a beautiful entryway decorated with plants and well maintained concrete posts. The valet service was quick to help and provide assistance with our bags; however, the price for overnight parking is $36 which is a bit high. They do, though, unlimited service for taking your vehicle out, but the point of staying at a hotel in the Gaslamp is to avoid driving anyway.

When you enter the doorway. The regality of the hotel is immediately visible. It's decorated with beautiful chandeliers and gorgeous, mid 20th century furniture. The gold color gives a very high class feel to the lobby.

Checking in was simple and quick. The clerks were very friendly and helpful. The concierge provided some great ideas upon check in and gave us easy directions to our room.

The rooms may be the only mildly disappointing aspect of the hotel. Gorgeous bathrooms with wonderful counter tops, but the bed was relatively hard, and the sheets felt much less like high thread count and more like cheap Target brand sheets. The rocker chairs look more 70's than 50's (not a good thing!), but they're comfortable. There's plenty of space throughout the room for moving around comfortably and storing your luggage. The only other major draw back is the shared door between rooms. They're paper thin, and you can hear the 10 people partying in the room next door.

We didn't visit the pool because it was closed for a private event, and our brief stay left no time for a workout.

Would I stay here again? For $250, a mandatory $15-20 wifi charge, and $30 something dollar overnight parking? Absolutely not, but if the hotel were about $100 less, it'd be a great place to stay in Gaslamp. Very well located for visitors.

22/06/14 | Link | Rating: 4.0
217. Kaitlyn P.
The hotel:
-Pool on 3rd floor outdoor area w/ a track for running.
-Nicely decorated
-Decent happy hour

The room:
- Tiny balcony with view of downtown buildings
- Nice shower/tub
- Comfortable bed
-CONSTANTLY HEAR THE RINGING FROM THE TROLLEY OUTSIDE THE WINDOW
(right next to the trolley stop)

I really like how they charge you $32 per night for unlimited in/out parking. C'mon, even Motel 6's don't even charge you for parking...

However, the parking situation isn't why I'm mad... They like to leave pending charges of $200 on your account up to a week after the final charge has already settled. The accounting department doesn't like to answer their phones either.

I'll be looking for a different hotel when I go back to Gaslamp District.

09/05/14 | Link | Rating: 1.0
218. Michael K.
I was able to get a last second room here for comic-con using Kayak. The room was incredibly comfortable. This was important because despite only sleeping a few hours each night it was hyper-rejuvenating. Powerfully strong shower, the bed was just right and the room was nice and chilly. The staff were also extremely nice and helpful.

I never got a chance to use the amenities (pool, gym, was there a restaurant?--can't remember).

I think you get what you pay for here. An incredible value considering I know someone who paid almost as much per-night for a stay at the local hostel during the same time period.

27/07/14 | Link | Rating: 5.0
219. Suz E.
I thought I was booked at the Westin Gaslamp this past weekend because that's where our convention was taking place. However when I got there to check in, I was disappointed to learn that I was booked to stay at the Westgate Plaza Hotel instead. But when I checked in at the Westgate, the service was superior, all the way from the valet to the bellman to the front desk.

When you step through the front door you feel as if you have been transported back to a more genteel time and place. The hotel is both beautiful and elegant and there are many historical pieces, from art to furnishings to enjoy.

When I walked through the door to my room(s), I was somewhat astounded at how elegant it was. Not only did I have a room with a large beautifully appointed bed, but also a large living room and bathroom as well. Granted, it was an executive suite.

I also had two sets of large picture view veranda doors with a panoramic view of downtown and the bay. The only thing missing was my husband! But I can assure you, I will be going back and taking my husband with me this time!

There was only one thing I would have changed, and that's the wedding reception that I could hear all the way up to the 17th floor. But since I was able to play soft  music it pretty much drowned out the noise of the happy party goers.

By the way, the cost of parking was pretty reasonable since everyplace downtown charges anywhere from $15 to $40 for parking. And the room I was in looked much more beautiful than anything shown on Yelp!

Thank you to the Westgate Plaza Hotel for such a wonderful stay! I look forward to my next visit!

15/07/14 | Link | Rating: 5.0
220. Antonia M.
I attended a conference here last week and I found this place to be quite interesting,  There was a connecting room from my room into this triangular space and another door from the space that connected to the next room.  It looked sort of creepy to me, so I had someone come up and lock the connecting doors.

The hotel itself is old; so it was really weird that the bathroom in the conference room had a bathtub in it.  I think they converted some hotel rooms into conference rooms and left the bathrooms as is.  It would have definitely been more professional if the bathrooms looked like public bathrooms with toilet seat covers.

One thing that was great here was the comfort of the bed; almost seemed like new mattresses.  The location was also great; just 1/2 mile from the ferry to go to Coronado Island.

07/08/14 | Link | Rating: 3.0
221. Elizabeth V.
Visit the Plaza Bar from 5-7 ANY day of the week for $7 signature cocktails, $7 delicious, oversized appetizers and $7 wines (including the usually $13 Malbec and $11 Bridlewood blend, my fave.) plus I hear Liz the bartender is kinda cute ;-)

Locals call the Westgate's restaurant and bar San Diego's "hidden gem." There's live music Friday, Saturday and Monday nights after happy hour ends. Pretty women have been known to come dressed in period garb and take photos (disclaimer- for personal use only) using the lavish lobby as a backdrop. Further, if you're a Kubrick fan, get a room and stay a couple nights. What other hotel offers you the chance to rest your head in an environment that could have been the set location of The Shining?

04/10/13 | Link | Rating: 5.0
222. Nancy C.
This hotel was really nice...very luxurious in the old Victorian style. Beautifully decorated.

The room itself is large, with very comfortable beds. You'll get a good night's sleep.

The bathroom is really big, with a sitting vanity area and great large shower. Overall everything was really good.

So why not 5 stars? Their gym sucks!!!  ZERO star for that.
There's only TWO cardio machines...really Westgate? Are all the guests supposed to stand around and wait all day for the two machines to become available? Oh, and one of them is supremely old with buttons and plastic parts missing from the handle.

The gym isn't a big part of a hotel stay, but for anyone who wants to use their gym, you'll have to pray that when you go there, no one else has either. For a daily resort fee, I'd expect better facilities than that.

20/07/14 | Link | Rating: 4.0
223. Ryan B.
The Westgate seemed amazing and almost too good to be true on the website.  Turns out that was correct.  Upon arrival you walk into this grandiose lobby that looked antiquated and almost tacky.  The lounge jazz they play in the speaker was nice and relaxing though.

The room was only a step or two above one of the nicer La Quinta rooms.  The beds were pretty comfortable and the shower was roomy.  Small tv with poor hd.  They did provide free water bottles though.

The pool area was actually very nice and had plenty of seating to relax.  Also there were some cool cardio machines next to the pool

The service here was not great.  Our food order was not correct and there were a few rood employees at the front desk.

All in all the stay wasn't terrible but it wasn't great.  Parking was $32 a night.  The best part was it was right next to the downtown area and lots of good food.

01/09/14 | Link | Rating: 3.0
224. Lev G.
This will be a semi-extensive review of the hotel. We do visit San Diego 3 or 4 times a year however this was our first stay at the Westgate. One line summary: Stay at the Omni instead.

We arrived Friday evening due to horrendous traffic coming down from LA. It was a 5hour drive WOW! Rocky at the front desk was kind and welcoming. After a minute of formalities and the typical robotic mumbo jumbo he quickly became human. Checked us in quickly, gave us some great tips about where and who to go to if we need anything. Offered to have someone show us to our rooms, etc. Nice guy.

-POOL-
The construction in the hotel has been completed and the pool are is finally done. It looks very nice, wonderful quasi-roof top layout. TIP: When at the pool take your own drink and snacks. We ordered drinks and french fries from a young latina/indian girl however it did take 45minutes for things to arrive. She was kind however this slow service is a running theme for the Westgate. Service was so slow that we walked down and next door to 7-11, bought some drinks, came back up finished them. Then our order finally came out. Again, for what they charge ($300 for drinks) and the speed of service (45minutes), you are quickly turned off then annoyed. I would like to point out that a French gentleman named Matteau was phenomenal. Second round of drinks were so much faster as he promised to get them done asap (15min).  

-ROOM-
They were sold out of all suites this weekend due to a wedding except for one Governors suit, however at $2k/night we opted to stick with their premium rooms. At first glance the rooms look quite luxurious and neat. Particularly couple friendly. We did have four rooms on three different floors but they were all the same.

Our view was the worst (room 899) as it faced the north side and we were able to hear the homeless argue, scream, fight all night. The worst part is walking out onto the balcony and watching a transient use the tree across the way as a toilete. The train is not bad once the door is closed. Room 890 did have the best view of the trio, try going for a room that ends in a 0, 1, 2, 3 for premium views.

Another running them, the carpets were all stained. Actually, they were water damage and it was evident from were the stains were. Each of the four rooms had water stains going from the shower to the vanity. Additional stains were visible around furniture were other guests most like hung wet items to dry and the water dripped onto the carpet.

Room 899 did have a very large hole in the carpet that was about 2" in diameter and about just as deep. It is in a terrible spot where you would walk over in oder to go onto the balcony. To be safe, move the table over it. The bathroom paint is also peeling and frankly disgusting. I did call the front desk and spoke with Kim about these issues however she said there is nothing that they can do as all the rooms were booked. This was a blatant lie as my brother had checked into a room 15 minutes after this call. I also walked down to the front desk and spoke with a European woman about it. She wrote it down, apologized, and said the hotel is already aware and to not worry we wont be charged for it. If the hotel is aware and on notice, why put anyone else up in that room?

-SERVICE-
Again, staff is very kind and professional but the service is slow and sloppy. Before proposing to my gf I order some breakfast in bed for us. They said 30-40 minutes. 1hour later coffee, fruit, and muffins arrive with a setting and mug for 1 person. Same slow service was found at the pool side. Also, my brother and best friend sent us up a bottle of Don Perion and chocolate covered strawberries to congratulate us. Champagne was delivered by the wonderful Matteau who was one of the only real, decent,people here. They did forget the strawberries though. But an hour later they were sent to us by the pool.

We did spend a few hours at the bar downstairs. It took the bartender some time to open up as he seemed cursed by this same robotic spell that the rest of the staff had. Once he did, everything was wonderful. We did spend approximately $700 here in drinks and food however the manager would not open a particular bottle of tequila (Don Julio 1942). My assumption was that is probably being held for someone else. Well, I was wrong, a few minutes later we asked another staff member for a round of shots and it was brought out.

-LAST WORDS-
4 rooms and 8 nights and about $4,600 later I would not recommend this hotel. Frankly, if you must stay at a hotel in the Horton Plaza area stick with the US Grant if you want something upscale or the Westin. Otherwise, the Omni is the best of both worlds and the location is much better. For a romantic getaway in Gaslamp, the Horton Grand would be my choice as it is dead smack in the center of Gaslamp, victorian and romantic with balconies.

14/04/14 | Link | Rating: 2.0
225. Maggie C.
This place was beyond romantic when my friends and I walked in. We had a nastolgic experience in the back bar listening to the Frank Sinatra tributes. It was like we were transported into the 50s. It was amazing. My friends are expected to get engaged in the next year so the future groom and I decided to dance to the cover songs. Nothing inappropriate very period appropriate. Turns out the bartender was not ok with it and was very inappropriate with his accusations. This place is stuffy and full of pretentious pricks that think they're better than anyone else. I would not recommend coming here they're a bunch of stuck up pricks that think they're better than everyone else.

04/04/15 | Link | Rating: 1.0
226. Ed O.
Westgate Plaza Hotel downtown San Diego is a great hotel! Great service, old world charm and great facilities.

Stayed there for a conference over the weekend and was really impressed with the very friendly staff and the large roof top pool that you can actually use.  In addition, the building is full of elegant old world furniture and lighting.  I was curious about it so I asked the front desk clerk and she told the me history of some of the pieces.

Great place to stay!  Very clean, elegant and memorable.

25/08/14 | Link | Rating: 5.0
227. Cecilia B.
After being snubbed and denied for requesting a room on a higher floor, we checked into our room to discover the toilet and shower was flooded with urine and feces. Fortunately, we were moved to another room (after the arrogant front desk employee Rocky told me the hotel was completely booked).

No self parking and valet is $32/day. Checked out and discovered the valet had left my car running OVERNIGHT. The valet are either extremely careless or truly ignorant about cars.

09/07/14 | Link | Rating: 1.0
228. Jason R.
This is a lovely hotel, but they have one really weird policy. They have a sign in each room advertising high tea between 2:30-4:30 p.m, including free desserts.

After a busy day of meetings, I went downstairs to indulge in their teas and desserts, only to find out they're free ONLY if you arrive between 2:30 and 2:45 (contrary to what they advertise in the rooms). I told the waiter I was a guest, but because I arrived "late," (it was 3:30 p.m.) he told me to go to the restaurant to buy a desert if I wanted one. Meanwhile, he kept bringing tea and desserts (many desserts) to the people sitting at the table next to me.

This is a tight-fisted policy that only angers guests. Change the sign in the rooms, or provide the freebies for the 2-hour period as advertised! On the basis of this bad experience, I'm giving the hotel only three stars. I'm ticked off!

01/12/14 | Link | Rating: 3.0
229. Greg S.
We stayed two nights at The Westgate and truly enjoyed our stay. The rooms were clean and comfortable. The towels were especially soft!!  But the real stand out was the staff. We checked in with David Edwards and instantly felt welcome and appreciated. I'm not sure when was the last time I took the time to check out at the front desk but I made it a point to wait in line just to say goodbye. The location was fantastic, right on the edge of Gaslamp and within walking distance to almost everything you would like. I would recommend this hotel to anyone.

14/04/15 | Link | Rating: 5.0
230. Matthew C.
This is my first time staying at the hotel and I've been very impressed.
The staff is extremely courteous and knowledgeable. You feel treated very well here. The decor is opulent to say the least. Maybe a little too much, I'm not really sure what they're trying to prove.
My biggest beef with the hotel is that the rooms are a little old school in one regard. Please please please give me more power outlets. Between my computer my tablet my phone and everything else I hardly had room to plug everything in. A power doc on the desk would be a huge improvement. Other than that great hotel.

18/03/14 | Link | Rating: 4.0
231. Eugi H.
SUCH a luxurious hotel! I absolutely LOVED their entrance and lobby area, the feel of the whole place is so European! They even have a harpist in the afternoons playing in the lobby! Rooms are pretty spacious and the bed is super comfy.  They have turndown service at the end of the night which was a cute touch. Amenities are Gilchrist and Soames, and housekeeping seem pretty nice too! The location is great, just across the street from the Westfield mall and close to gaslamp and a short drive from Balboa Park! I had a wonderful experience here and highly recommend the hotel!

19/08/14 | Link | Rating: 5.0
232. vince d.
Its actually pretty expensive since they end up charging you a daily service fee of 15.00 and parking is 32.00 for overnight.

A service fee for free water basically,

29/06/14 | Link | Rating: 3.0
233. TL B.
Had our wedding here in August.... Was amazing. I love the atmosphere and chic feeling through out the hotel

11/02/15 | Link | Rating: 5.0
234. elaine l.
DO NOT STAY HERE!!! This hotel was a huge disappointment. The staff members have a stick stuck up their ass. It's an elegant hotel but that doesn't mean you discriminate against customers based on appearance/ age. Marianna who checked us in was condescending and rude! When we got to the room, we had trouble opening the door. We asked a staff member for help who just ended up yelling at us. My bf used the bathroom in the room. The bathroom had a puddle of bleach which bleached my bf's shorts. The hotel washed the shorts but they were ruined. The only compensation I received was the ridiculous 32 dollar parking and the hotel fee. I expressed my disappointment to which the staff member Patina replied "Well we comped your parking." The staff members have an elitist attitude which is weird because they work in customer service!!! DO NOT STAY HERE!!!

08/08/14 | Link | Rating: 1.0
235. R J.
great location, great amenities and a solid 4-star room.  The entrance is grand and although parking is a rip, it's a great location in the downtown area of San Diego.  Easy access to freeway and the airport and car rentals!

21/01/15 | Link | Rating: 4.0
236. Amber B.
Pros:
The service at this hotel was amazing!  The décor was beautiful and I loved that they had room service 24/7. The pool opened early and stayed opned until 10pm.
Cons:
The pool needs more chairs, the rooms need some updating, and the valet parking is expensive.

08/10/14 | Link | Rating: 4.0
237. Kristin G.
This hotel is absolutely gorgeous!!! I felt like a princess my whole stay!! Very classy!! The lobby is beautifully decorated. Our room had an awesome view of down town!

27/08/14 | Link | Rating: 5.0
238. Michelle D.
Overall, I would not recommend this hotel.

I stayed here for Comic-Con 2014 and ended up getting this hotel at random. My understanding is that we would have 2 double beds - we ended up with a king-sized bed for three people. We were charged an extra $20 for a rollaway - I could deal with that. Parking was $32 a night, which is ridiculously stupid and overpriced, but I could deal with that.

What I could NOT deal with was the pre-authorization crap they have. I've stayed in other hotels but never had to deal with pending charges. They didn't explain the pre-auth charges when I gave them my card info - I thought we would be charged at the end of our stay and they just needed a card on file. Imagine my surprise when I saw that my account had been overdrawn! They'd charged $56 once and $307 as a pre-auth, and because I had Chase, they count it as an actual charge and I ended up overdrawing. The lady at the counter didn't do a very good job explaining WHY these charges were there (like I said, every other hotel I've stayed at doesn't do this), so I had to take some money out of my savings to avoid overdraft fees. I asked the lady if this would happen again the next morning, and she assured me it wouldn't.

It happened again the next morning, another charge of $307. By now I'm pissed off. My brother ended up footing the bill so the pending charges SHOULD come off this week, but I can't believe they would do that without actually thoroughly explaining what and why they were doing it.

The rest of the hotel stay would have been better if I hadn't had to deal with that, but whatever. The pool was shallow but decent, the jacuzzi was nice, and the room itself was okay, although there should have been a screen on the balcony door.

Again, I wouldn't recommend this hotel. If you end up getting it for Comic-Con, make sure they explain what the pre-auth stuff is clearly.

28/07/14 | Link | Rating: 2.0
239. Carmen V.
French inspired in the decoration, the Westgate offers great views of Downtown San Diego from that luminescent pool on the 3rd floor! I loved the lobby, very classic and classy, those huge chandeliers are so picture worthy! I went last night with 3 friends for a Neiman Marcus fashion show co-organized by the Riviera magazine and had a blast. The service there is impeccable, great to the guests, constantly checking if we needed food or drinks. I asked where those nicely prepared and deliciously tasting appetizers came from...well the French chef looks like! not catered from anywhere else. So I have to say the food and drinks were really good.

The hotel is centrally located in the 2nd avenue, which is very nice as is close to everything, but also beware if you are a female walking alone at night and parking on the street...there is some sort of temporary jail around and some dubious people in the area once is dark. So better stick to the hotel parking if you want to be certain that your experience there is going to be awesome.

13/09/13 | Link | Rating: 4.0
240. Dawn B.
Stayed here for the San Diego vs Denver game.  The rooms were very spacious. The only issue was the size of the beds, the double rooms (or at least the one we stayed in) has full size beds, not queens. If you are sharing a bed, this totally works as long as you don't mind snuggling.  

The front desk staff are very nice and helpful. Turndown service in the evening is amazing.

Overall, great stay!

16/12/14 | Link | Rating: 4.0
241. Cara H.
This hotel is gorgeous and super close to everything! I got a pretty good price on priceline.com using their express deals. Ya the $18 service charge the hotel adds to your bill sucks and $30 for parking also sucks, but the hotel is elegant and convenient! I would stay here again.

23/07/14 | Link | Rating: 4.0
242. Jayne M.
I loooooove this hotel and really enjoy coming here..
The guests always have positive things to say about the stay too.
The views are amazing and the valet crew are top notch

02/11/14 | Link | Rating: 5.0
243. Mindy A.
Yes, the decor is more 'traditional' than 'modern,' but other than that, the Westgate is super nice. Beautiful lobby, spacious rooms with doors that open all the way up. The pool area is awesome, with a large heated pool on the 3rd floor, a hot tub, and even an outdoor running track! Loved that part...
Best of all was the location. 2nd ave & broadway - you can walk to anything in the gaslamp and the trolley stop is right on the corner if you need to go a bit further.
Got a great price on hotwire: $180/night for a summer weekend.
Even with kids, we loved our stay here, and would definitely use it again.

17/07/14 | Link | Rating: 4.0
244. Sarina V.
Not a modern cliche hotel. My parents picked this place and it was so nice. Def not for the younger crowd so I wouldn't come with friends, but it was cute and the feel is just what they like.

Everything was antique, gold and beautiful. Even the rooms were really nice. The doors I must say are so hard to open. It took like 5 min and each of us to try it till my brother figured it out. Maybe they should give instructions first. But I'm not going to dock points for that, they like to keep it kind of old school.

Anyways, enjoyed my stay here, pretty close to everything, valet and parking was easy, it's underground.

19/11/13 | Link | Rating: 4.0
245. Priscilla A.
Booked via Priceline and could've been a better experience but couldve been worse too.  No transfers or refunds per Priceline policy but the hotel worked hard to find my uncle,  my cousin and myself a room with two queens. I didnt know this hotel was 90% king beds and thats something to keep in mind when using Priceline name your price theres no guarantees on room/bed so im grateful that the reservation lady after an hour of waiting was able to accommodate.  I wouldnt recommend Priceline name your price unless it didnt matter on the room/bed available.

30/03/15 | Link | Rating: 5.0
246. Jenn N.
Gorgeous hotel. The decor is regal & ornate. It's updated but holds onto the essence of it's dignified & lofty history.

We had an early flight and they happily let us check-in early. The lobby is breathtaking. Take a moment to take in the detail work on the ceiling. Our room was huge. There's a mini fridge with water and a tiny coffee maker that was perfect for heating up water for our oatmeal before our run. We were in town for the rock & roll marathon. The bed was incredibly comfortable. This hotel is about 1.5 miles from the start at Balboa Park & .5 from the finish line at Petco park. There are more amazing restaurants than you can handle within walking distance. The Westfield shopping center is right across the street. The wifi was much more adequate & speedy than many other hotels I have stayed at.

The city noise can be a bit much. The trolley runs late into the night & constantly honks at wayward pedestrians. However, without that you wouldn't have such a lovely view. We enjoyed opening up the sliding glass door. We sat & took in the city lights with a glass of wine.

The pool is shallow but adequate. They have outdoor gym machines and a jogging track. There's also a bar if you are so inclined.

Overall, a wonderful stay for sure. I felt important & pampered.

02/06/14 | Link | Rating: 4.0
247. Sepi D.
So far, so good. Beautiful all around! Huge bathrooms and amazing balcony view. Very vintage feel to the place and huge soft bed. Awesome tv entertainment center, free wifi, waters, they also have a fitness center and track outside on the 5th floor where we are.

19/07/14 | Link | Rating: 5.0
248. Angela A M.
we stayed at the Westgate for one night during our San Diego trip.  it was walking distance between the Gaslamp and Little Italy, so that makes it a very convenient location for those who like both.  it's not necessarily in the best part of town, but there are plenty of visitors on foot walking the streets well into the late evening hours.  

the hotel itself has an old touch, but very well kept.  it reminded us of a New York hotel, with its European touches, the chandelier, high ceilings and Victorian inspired furniture.  

staff was very courteous.  they brought us a baby crib within twenty minutes of our request.  beds are comfortable and rooms are very clean.  i would stay here again.

parking was $32 valet, and there is a $15 resort fee which includes wi-fi and facilities (pool and gym etc) use.  not a bad deal for the middle of July.  we got this package on Priceline, where our winning bid was $120.

22/07/14 | Link | Rating: 4.0
249. Theresa B.
Two words to describe Westgate: elegant and sophisticated. The staff here is warm and attentive and gives you the service you would expect from a high end hotel all for basically the same price as my Marriott hotel stay in Mission Valley (where I was in Chain Restaurant exile during the week).

Big draws for me:  easy walking distance to the Gaslamp Quarter and all the fun that comes with it. A real lap pool AND an outdoor fitness area. A jogging track around the pool. Lovely views from my balcony. Spacious, well-appointed rooms. Definite VIP treatment throughout the hotel.

The hotel is quiet and well maintained and beautiful. I had an issue with my bill that was taken care of promptly with absolutely no hassle.

Thank you, Westgate, for making my trip to San Diego a joy to remember!

23/02/14 | Link | Rating: 4.0
250. Zildheam D.
This review is for the afternoon tea held at the lobby F-Sun.
I love the décor in the hotel, the staff is always helpful and so professional.
Call ahead of time and make reservations, the tea is served in three courses and you will enjoy music by a talented harp player!
Their events are wonderful, check out the summer Jazz events going on through September and special dinners as well.

11/09/14 | Link | Rating: 5.0
251. Jessica D.
Wasn't happy about the $60 parking a night charge but this is one of the nicest places you can stay in San Diego. It is a bit pricy but worth it if it is a special night. Came back to the room later that night and walked into classy music playing and comfy bed ready to jump into and fall asleep in(fell asleep right away). Pillows and mattress were so comfortable  nice small balcony and when metro tram is right next door to the hotel. We came into the lobby while Someone was playing the harp, they also have a grand piano and the restaurant smelled so delicious. The hotel had an extremely friendly staff.

04/03/15 | Link | Rating: 4.0
252. Albertine F.
The hotel is spectacular - from the decor to the general old world style, it's truly a treat every time I get to spend the night.  Things did start a bit bumpy with a snooty unhelpful impatient valet, but everything was close to perfect after that.

We had a fantastic meal in the Versailles room with stellar service.

The caviar was exquisite - perfectly accompanied by blinis, onion, crême fraiche, chopped egg yolks and whites, and capers.  The snow crab was delicious, the shrimp crisp, and the crab cake delectable.  I was told the oysters, clams, and mussels were outstanding as well.  The ahi tuna was barely seared - yum!! - and the ceviche was light and fragrant.

I also had a taste of a roasted chicken dish and several fish in cream or beurre blanc sauces that were very tasty.  The lamb was especially well cooked and delicious, with offererings of very bloody to well done.  The prime rib and potato au gratin did not disappoint.

I like the crêpes Suzette, but prefer freshly made crêpes (they used pre-made), probably because I grew up on them and make them myself.  The fresh whipped cream, berries, and melted chocolate were a nice touch.  The macaroon weren't as light and crispy as I like them, but the chocolate fountain was flowing excellent quality chocolate.

From dinner, we headed to the gorgeous pool area and took a breather before heading down to the bar.  We spent about an hour at the bar listening to The Federal Jazz Project play phenomenally while sipping on Jameson and cocktails in the intimate beautiful bar.

We finally meandered to our room, which was a dream as always.  We had a beautiful view of downtown and my favorite tub.  The bed was a supporting cloud with ample pillows.

Four stars because of the valet, the crêpes, and the macaroons.

06/12/14 | Link | Rating: 4.0
253. Jen H.
Note: We only came in for breakfast, on a Thursday morning. Fancy place to drop in for breakfast.

Service was great and food was delicious.
Ambiance: Fantastic; I love the decor--old victorian charm

Ordered:
1) Carne Egg benedict with the chipotle sauce (?) on the side: 4/5 (yum, the chipotle sauce was what really stood out! The sauce was buttery with a hint of spiciness--delicious): See pic.

01/09/14 | Link | Rating: 4.0
254. Claudia B.
Love the Hotel very friendly staff, we celebrate our Anniversary and dinner was delicious !!
I want to check were you can buy thise beds , you can sleep like a baby

12/01/15 | Link | Rating: 5.0
255. Alejandrita E.
I love this hotel as does my mom. I came across The Westgate for work more than 4 years ago. The service is fantastic. But this year, people in The staff where a little off.
Last night for Christmas dinner we had to call somebody so they could seat us being that, we stood in the entrance for 25 minutes and nobody came.
We left a room service order for the following  morning in the 9:30-10:30 time frame and no one picked it up.
After 4 phone calls and an angry tone, it arrived at 11:35... I get the holiday and the short staff.
Warnings and disclaimers are useful you know? We get it. To be left hanging, no I do not or will not get that ever. Sorry not sorry.

25/12/14 | Link | Rating: 4.0
256. Josh L.
I went to the Westgate Hotel for a wedding.  It started off pretty good.  I dropped my car at valet, very friendly staff there, checked in without an issue and went up to my room and the room was clean and put together well.  The decor had a royal look.; lots of chandeliers and detailed work throughout.  Good look to set the scene/tone.  I was going to be here for the weekend and I settled in.  

I started to see issues when it came to the wedding.  To create a successful wedding, service is key and and those services come at a cost, which was paid in full.  We had a lot of people staying at the hotel so we were bringing a lot of overnight stay business to the hotel too.  Between ordering food, room changes, check ins, planning of service and quality of service, they did not meet expectations.  There were plenty of examples, but I will give you a few.  First, it took the hotel one full hour to get two bottle of champagne to the room where the brides were getting ready.  We called every 15 mins and they said it was on its way each time.  I even offered to come down to the kitchen and bring it up.  The Westgate team member was very rude.  It also took another hour to get food to the groomsmen room.  

During the wedding, the hors d'oeuvre were passed out in an unplanned manner where I think most people received either cold food or no food.  It was mediocre at best.  However, once we sat and ate, the food inside was very good.  They just missed it in the hors d'oeuvres and pre-wedding service portion.  

One moment that I remember that was very unfortunate and unforgettable is that my Aunt was trying to check into the hotel.  There was an issue with getting her the room so she had to wait a little bit to get checked in.  She went back to the front desk at some point with me and the front desk person and her manager were clearly making fun of my aunt without knowing she was standing right there.  Once they noticed her, they acted like nothing happened.  These two employees should not be working at this hotel.  

Lastly, the final moment that leads to my low score was the brunch with the family had the next day.  First, they switched the rooms on the family and they were not in the original, much superior room.  I think they pretty much moved it into a conference room with a patio.  This was the most poorly run brunch I have ever been to.  It is so unfortunate, because I know the family probably paid a lot for this underwhelming experience.  First and foremost, the quality of the food was poor.  They used powdered eggs instead of real eggs (who does this - discussing), they did not have enough seating for the whole party so people had to stand around and wait for other people to finish before they could eat.  They were very understaffed.  Food did not get replenished and people were standing waiting.  The water cups did not get replaced in a timely manner and I waited 10 minutes for a water cup.  I saw some people fill up a bowls and drink water from a bowl.  What do you think we are, animals?  The coffee mugs kept running out, and the water kept running out.  It was great to be with the family one more time before we took off, however the hotel Westgate took away a lot of the joy from what was supposed to be a good experience.  You should be ashamed and should compensate the family for your lack of service and quality food product.

27/04/15 | Link | Rating: 1.0
257. Jalen B.
I used to go to the bar in this hotel to listen to jazz a lot. The last time I was there I was threatened and intimidated by a customer who had been served too much liquor and was disturbing the customers and musicians. He followed me around pointing and trying to start a fight with me. I kept cool and avoided a fight with him. hoping that the bartender would call security or intervene in some way.  Not only did he ignore the whole scene, he lied to the manager about it when I complained, saying it never happened. And this is after the manager ignored my letter of complaint, and had to be telephoned about it.

Avoid this place and spend your money somewhere that has class and professionalism (and a safe bar area).

02/05/15 | Link | Rating: 1.0
258. Clara B.
Great room - just no view, since they seemed to be booked up!

Enjoyed the bath tub, however made for one, so I hope next time we get a larger tub, however it was enjoyable with a cocktail.

The bed was lovely and only wish we could have stayed longer, however the INTA conference was great and so were the cocktail parties.

The hotel has a European atmosphere and the staff is kind and gracious.

11/05/15 | Link | Rating: 5.0
259. Matthew B.
I am trying to write this review so I do not sound like an employee, or a person with a personal interest in the hotel.  I was here May 13, to 16, 2015.

I read many of the previous reviews prior to booking my room.  I have learned over the years that no matter what you are trying to research, you are going to find both good and bad reviews.  The trick is ferreting out the reviews that are written with the intent to provide others with good information as opposed to reviews that are written on the spur of the moment and do not tell you very much or provide you with good information.  After reading the reviews, I decided to stay here mostly out of convenience because this is where the conference I was attending was being held.

The hotel was a simple, $12.00 taxi ride from the airport.  Upon arrival, the bellman was promptly at the curb to open the door and take my bags.  Upon entry, I immediately noticed that this hotel has a royal, rich feel; tall ceilings, rich furnishing, and a warm and inviting ambiance.  The staff was very friendly, and check-in was easy.

I went up to my room, and I was very pleased with the accommodations.  The room was large, clean, and had a great view.  The setting was very warm with the light jazz playing in the background, and a bucket of ice full and ready for use.  There are no ice machines.  If you want ice, you need to call for it.  The bed was firm without being a layer of bricks.  The pillows were comfortable.  There was a small patio to stand on, with a great view.

The first day of the conference was great.  The conference room was clean and comfortable.  The continental breakfast was more than adequate.  It was cheeses, fruits, grains, juices, coffee and tea.  The chairs and tables for the conference were very comfortable, and made an easy work area.  The lunch they provided was well done; Sandwiches, soup, salads, fruit, and nonalcoholic drinks (it was a continuing legal education conference full of attorneys).  Day 2 was just as impressive.

Overall, the entire hotel was very comfortable, clean, and well cared for.  The service was top shelf.  There are some minor blemishes for a hotel that is over 45 years old; but overall they take very good care of this place.  There was a strong police and security presence around the downtown area, so I did not feel uncomfortable walking around at night; you still need to have good situational awareness.  I recommend that you check out Yelp for local restaurants, and do your research.  I found a very nice Italian restaurant close by.

I typically do not give out 5 stars, but this place just preformed so well, and gave that little something extra, that I gave it 5 stars.

I would stay here again, and I would recommend this hotel to anyone looking for a place to stay.

15/05/15 | Link | Rating: 5.0