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The Westin San Diego Gaslamp Quarter in San Diego, CA

The Westin San Diego Gaslamp Quarter in San Diego, CA


Stay and play in San Diego's historic and vibrant Gaslamp Quarter, featuring fine shopping, restaurants, entertainment and culture. The Westin Gaslamp Quarter, San Diego offers a unique location, with the exhilarating excitement of the city at our doorstep.

Our 450 guest rooms with soothing color palettes and striking city and bay views provide a comfortable sanctuary from everyday life. Sleep deeply in your Heavenly Bed®, and savor the pleasant sitting area, flat-screen TV, and spa-like bath amenities.

Whether it's an invigorating workout, time at the beach or pool, some retail therapy, or a fun-filled trip to the San Diego Zoo, activities abound in and near this urban oasis to help you leave feeling better than when you arrived.


Company Info:

Rating: 3.50

Address: 910 Broadway Circle, San Diego, CA, 92101

    Hotels in San Diego, CA



    Comments (306):

    1. Irene S.
    The valet parking is not a little, but a lot nutty at checkout, but the rooms and service make me melt with pleasure.  I prefer Westins in general as they're known for heavenly custom mattresses, but this location is a cut above.  It's prime real estate being situated right behind Horton Plaza and walking distance to the Gaslamp Quarter, which also translates to delivery / room service access to better eats...and seeing as that I don't want to leave my spacious corner room - ever - adds that much more merit.  The furniture is that dark mahogany with calm bamboo tones; the bathroom always sparkling.  Thinking back to how well I slept makes me want to hibernate right now...it's the stuff dreams are made of.

    08/02/06 | Link | Rating: 4.0
    2. L L.
    Stayed here on the 19th and 20th of July.  We were on the 10th floor facing the street and it is noisy but I don't think so noisy  most wouldn't be able to sleep.  Parking was $36 per night, per vehicle...ouch!  Rooms were $139 per night with 2 very comfy beds.  Rooms were small but just fine. NOT super clean but not horrible either. Attached to Horton Plaza.

    06/08/09 | Link | Rating: 3.0
    3. Jesse L.
    I'm giving the Westin Gaslamp three stars, but really my experience there was mixed-- two stars for service, four for the room.  

    First the room.  Our room was spotlessly clean.  I see from some other reviews here that not everyone has had a similar experience, but at least the Westin uses white bedspreads and shower curtains, which makes it really easy to see if things are clean or not.  Our room was also attractive.  It sort of looked like it had been decorated by "Designed to Sell"-- lots of neutrals, dark wood, and stone tile in the bathroom that looked awfully real to me.  Oh, and the shampoo smelled very nice!

    Now the service.  We booked our room with hotels.com (or the like) and pre-paid for a room with a king bed.  When we checked in, we were told that all rooms with king beds had been given away, and that we would have to take a room with two double beds.  We were pretty unhappy about this development (what good does booking the room in advance do, if you don't get what you booked?), but since we had pre-paid in full, they were unable to do anything about it.  Eventually, they offered us complimentary breakfast.  (The cafe, by the way, has a totally decent breakfast buffet.  At $21 it's definitely pricey, but if they offer you a free breakfast, I would say go for it!)  As other reviews have mentioned, parking is only $29/night valet.  We retrieved our car with relatively little drama, but upon returning home, we discovered that they had charged us for two nights worth.  It was not really the way we were hoping to end our getaway weekend-- on the phone trying to have credit card charges reversed.  Sigh.

    Anyway, there are lots and lots of places to stay in the Gaslamp.  Next time, we'll probably pick someplace else.

    09/09/08 | Link | Rating: 3.0
    4. S. M.
    Outdated rooms, dirty carpet, not so comfy bed, service was so so, and icing on the cake, the parking situation is a nightmare. I will never go back there. Definitely not 4 stars material.

    12/01/09 | Link | Rating: 2.0
    5. Sarah S.
    Fairly typical sanitized corporate-friendly hotel with a great location. You can walk to anything in the Gaslamp Quarter, the Horton Plaza, and the Convention Center. They have all that stuff a business traveler would appreciate, like Internet access, a Starbucks, a bar, a (pricey) restaurant with long hours, valet, concierge, etc. It's got a nice, simple, modernish feeling that's meant to be "heavenly" or something relaxing. It's a good place to have meetings and stuff, but if I was traveling for fun I'd probably pick a place with more personality and a lower price. Oh yeah, the pool and whirlpool are a lot smaller than they look in the pics. Avoid the restaurant unless someone is picking up your tab. I paid $15 for an omelet. There's always some kind of company meeting brunch/lunch here, so get your nice clothes on, shake some hands and help yourself to THAT food. ;-) They know how to do a buffet.

    15/10/09 | Link | Rating: 3.0
    6. R B.
    Location is great, and the staff is friendly. However, the charges add up--in this day and age, they still charge for Internet and wifi, even if you're paying $200/room! Previously, Internet access from the lobby was free if you wanted to quickly check your email, but even that is no longer free.

    25/09/10 | Link | Rating: 3.0
    7. J. V.
    DO NOT STAY HERE.  Although I got a great, last minute rate on Hotels.com ...this hotel was NOT worth it.  They only do valet parking and it was $32.00 a night.  Ouch.  Upon walking into the hotel, you are immediately impressed.  It looks so nice.

    The rooms weren't impressive AT ALL...especially for being a "Westin".  The room smelled like feet.  The beds were not that "heavenly" at all.  One of our towels in the bathroom was filthy.  The shower wasn't that impressive at all and the shower curtain was dirty.  Internet service was $10.99/day.   And the VERY loud guests down our hall sucked.  It was so great to hear, "Chug! Chug! Chug! Chug! Yeah!" over and over again while we tried to sleep.  And to repeatedly hear a women screaming laughing was a blast.  The hotel had the AUDACITY  to call our room at 2:30am asking, "Is your room ok?  Are people being loud down the hall?"  Why on earth would you call a room at 2:30am to see if it was loud on our floor?  I hadn't even called down to complain.  Why not just send someone up to check it out?  Several other guests apparently had a less than stellar experience like ours as they were complaining about the noise to the front desk this morning.  The woman at the desk said she couldn't do anything for us since we booked our room through hotels.com .  She didn't even offer to give us a discount or take off the cost of our parking.

    The location of the hotel is fantastic b/c it's right next to the Gaslamp District, but get a room somewhere else!  There's also a Jamba Juice, Starbucks and Mall right next door.  However, I will not be back to the Westin EVER AGAIN.

    06/09/09 | Link | Rating: 1.0
    8. Rudy S.
    I loved stayin at this Hotel its right down the street from the gas lamp so you don't have to worry about drinking and driving you could just walk.  The staff were very professional and the rooms were nice luckily I had a great view.  Its Valet only and parking is around 25 a night but that normal now days.  I would recommend this hotel to anybody visiting the Gas Lamp Area.  Oh yeah almost forgot allot of FINE eye candy.

    17/06/08 | Link | Rating: 5.0
    9. Kristen L.
    It's a nice hotel in a perfect location. the flower arrangements are gorgeous so please take notice. The decor is nice, a bit boring but I guess you have to be safe in a hotel because of the huge demographic you are trying to appeal to. That considered everything was very pretty, I wanted to take the bedding home with me! I loooove their shower heads. There are two that you get to move around for optimum comfort. They upgraded us to a luxury suite b/c they had extra room and brought a free cheese and cracker plate along with a bottle of wine on our second night which was a pleasant surprise. Two complaints and two complaints only; valet parking ONLY (bleh) and the pool is waaaay too small. It was a little expensive for what it was but I'm still happy!

    10/08/08 | Link | Rating: 4.0
    10. Arrabelle C.
    Stayed here recently and it was a great hotel, but the staff could be more organized!  The filipino lady at the desk was acting like she was better than us even though we were being friendly.  The bell hop was nice though!  Got a deal on priceline so I was not complaining.  I took points off because the staff didn't seem organized.  I called the day before to confirm my reservation and make sure we were getting one king sized bed instead of two fulls, which they did confirm.  But once we got in the room guess what kind of beds there were! So we had to wait for over half an hour just standing around in the room, not wanting to unpack cause we were supposed to move anyway.  The manager finally called back over 30 minutes later (after saying she would call back in one minute) and moved us into a handicapped king size bed room, which was clean.  The sheer drape behind the black out curtains had a huge rip in it but I think they were thinking we would not see it and did not know what else to do with it so they left it.  Pool, jacuzzi and gym are open 24 hours which is nice.  Valet was very pricey, over $30, but that's expected at any higher end downtown hotel.  The amazing thing about the hotel was that it was literally connected to Horton Plaza!  The first store is just steps away from the entrance of the hotel. It was great! Stay here if you want to be walking distance from everything.

    29/08/10 | Link | Rating: 3.0
    11. Dan And Tif S.
    I spent Valentine's Day night at this Westin and must say that it was not one of my favorite Starwood experiences.  At first glance, this Westin looks like most other newly renovated Starwood properties with its post-modern furniture, flat panel TV's, and 'heavenly' amenities.  However, scratching the surface of just about anything here reveals that it is total crap for the price you are paying.  I was staying with my wife on the top (16th) floor, which can tell you a lot about a property due to the engineering involved in the upper floors of tall buildings.  First off, the water pressure in the shower on this floor was horrible.  Since it barely got going in general, I dared not test any of the massage settings.  The toilet was the same, holding down the handle for ten seconds was barely enough to get it to flush.  Our room was in average condition, with nicks, dings, and scratches on just about all of the furniture.  The thermostat was in an odd place by the window, obstructed from reach by a day-bed chair thing.  Trying to use it to cool the room had much less effect than simply cracking the window open.  The television, despite being a new HD model, only got a handful of analog channels with heavy static.  

    The worst thing though was the lack of soundproofing between the rooms.  As Valentine's wedding revelers gathered next door after midnight for a little after-party, the wall between our two rooms could not have been more useless.  At least the bed was reasonably comfortable for the few hours of sleep we got.  

    The rest of the hotel gave me roughly the same impression, a cheap hasty renovation resulting in the illusion of quality.  $30 for overnight parking seemed excessive.  

    The best part of our stay was the staff.  They were courteous and friendly and went out of their way for us.  At one point in the evening my wife spilled a drink in the lounge, and a staff member who just happened to be passing by immediately came to assist us.  His hospitality alone made our stay at least five percent more enjoyable.

    15/02/09 | Link | Rating: 2.0
    12. Roger C.
    I got this hotel on Priceline for $200/night for a king.  The room was standard.  I never used the pool, gym, or restaurant.  What I liked about this hotel was the location:  right in the gaslamp with lots of great restaurants.  If you don't like the bar/college clubber scene, it can get bad in the gaslamp but the hotel is far enough not to be loud or affected by this.  My wife and I took an easy 15 minute stroll to Seaport Village then another short stroll to the ferry to Coronado.  Having the Horton next door is great plus there is a Starbuck's next door, too, for a quick breakfast.

    25/08/08 | Link | Rating: 4.0
    13. Stephanie C.
    Eeek! I saw a ?waterbug on the 3rd floor near the pool. The pool is too small but the gym is nice. Many stains in the carpet, at least on the 11th floor. Staff friendly and the porter is extremely welcoming. I got a good deal so....maybe again. Great location near plenty plenty of shopping,

    06/08/09 | Link | Rating: 2.0
    14. d C.
    I stayed here for a conference that was not being held at the Westin.  I took the train down and was really happy about how easy it was to walk to the hotel (about a half mile).  The hotel was clean. My room was big and had a great view. I loved how convenient it was to other locations...restaurants, shopping, the trolley.  Great walking areas right near the hotel.  I would stay here again in a heartbeat.

    I never heard people in the hallways and I never heard doors slam when I was in my room. It was so quiet and I got great sleep.  I would definitely recommend this hotel!

    14/09/09 | Link | Rating: 4.0
    15. Deanna C.
    LOCATION, LOCATION, LOCATION. You can't get any closer to all the "happenings" of downtown San Diego then this place. The hotel is very nice and close to everything. My girlfriends and I stayed here for 2 days for a bachelorette party weekend and we never had to take a taxi anywhere. The beds are super comfortable too! The staff is super polite and the nice man that helped us up with all our luggage was so warm, nice and helpful! I would highly recommend this hotel for our stay in San Diego. I will definitely be back in the future.

    15/06/09 | Link | Rating: 5.0
    16. Josh H.
    One of the best hotel experiences I have ever had. Great service.

    23/09/11 | Link | Rating: 5.0
    17. Christal M.
    From what I had heard, the Westin has a reputation for being a pretty high quality hotel. So one can imagine how disappointed I was to wake up to nats by my bed and shower. Disappointment #2 was the almost unbearable smell coming from the restroom. It was impossible to step in there to get ready at all, so i used the outlets near the TV to blow dry my hair. Upon calling customer service, they sent someone to check on the toilet (because thats where we assumed it was coming from), they said it was the sewer smell coming through the sink and there was nothing they could do and left. REALLY!? Not a move to another room? Compensation of some sort perhaps? Nothing. Later that evening, around 10, we called down because the toilet wouldn't flush. Someone was sent up and arrived around 2am when everyone was asleep! I cant express how disappointed I was with the quality of this hotel and its customer service. Considering it was my birthday and it was close to everything downtown, we sucked it up and somehow made it through the weekend. I would never stay here again.

    08/09/11 | Link | Rating: 2.0
    18. Morgan A.
    Very close to all that is downtown. All that you would expect from a westin.

    20/04/10 | Link | Rating: 4.0
    19. OC F.
    This hotel is the very definition of mediocre.  The rooms are decent, and I have only good things to say about the various bars and restaurants, the rest leaves a lot to be desired.

    When the hotel is busy (any weekend), the elevators routinely take 15 minutes to arrive at your floor, only to be completely full.  On more than one occasion I took the stairs and I was staying on a very high floor.

    Upon driving up to the hotel to check in, resulted in a 10 minute wait (the hotel was not busy at this time) to get the valet to take my car.  Mind you the valet fee is $25.  If you want your car back, you'd best be prepared to wait 15-25 minutes.  The valet staff is inattentive, at best.

    When I arrived at the front desk to check-in, the hotel clerk had attitude.  I can only assume that this was due to the late hour (around 10:30PM).

    Room service was delivered promptly, but they forgot my toast and my wife's toast.  15 minutes later the staff member returned with toast, but they brought only a single order of toast (we ordered two).  For this I pay a mandatory 18% gratuity.

    To summarize, this is a lovely hotel, in the heart of the San Diego Gaslamp quarter but the service is 3rd rate.  I call it a Holiday Inn masquerading as a Westin.

    I will not stay here again.

    20/07/08 | Link | Rating: 2.0
    20. Dan A.
    My favorite part of staying here this weekend was the bar.  It's the centerpiece of the lobby.  You walk in and you're staring at it.  Check in is to the right and out of sight.  Drinks were pricey, around $12 each, but very stiff and well made.  My girlfriend raved about the cocktail onions in her gibson.  The bartender was also very cool.  What was not cool was the valet service.  Granted, we were trying to leave at the same time as everyone else (around noon on Sunday) but we called ahead to have them bring the car around so I fail to understand why it still took more than 1/2 hour after we got downstairs for the valets to get our car out.  BTW, to avoid this problem, park at the self-park around the corner for $10 instead of paying the $32 valet charge.  You will not need your car if you stay in the Gaslamp quarter and honestly, if you're just there to party for the weekend, you will not end up going any place other than Gaslamp and you are walking distance to good food and drinks (even if you elect to drink someplace other than the hotel bar.)  The only other thing that disappointed me about Westin Gaslamp was the pool.  It was small and unimpressive for a hotel of this stature.  Plus, to get a drink at the pool, you have to use this crappy old phone in a box to order them and it took 35 min for them to bring them out.  Other than that, I can't say a bad thing about the place.

    Things I was pleasantly surprised by about this Westin were:

    1) Apparently the walls between guest rooms are super thick or very well insulated because we never heard a peep from adjoining rooms (which I know were occupied because I saw the cleaning staff going through them) and my monkey friends got pretty drunk and crazy on Saturday night and I got no complaints (room was in my name)

    2) This hotel allows dogs!

    3) The work-out room is huge for a hotel.  They had 4 or 5 treadmills plus a couple of elliptical machines.  FYI, only the treadmills on the far end have HBO.  There were also some weights, plenty of mats, and one of those giant balls people do sit ups on.  The ball was sad looking though because it was half-deflated.

    4) The hot tub is open 24 hours!

    5) The concierge was very knowledgeable.  He recommended a great dim sum place (Emerald) for us!

    Definitely worth the money, if you have it to spend these days, or do like me and convince a couple of friends to come along but if you do, try not to let them get so drunk in the Gaslamp that they follow-up a midnight dip in the hot tub with a trip to the hotel bar in their still-wet board shorts and bikinis.  Yep, we are a classy bunch.

    28/06/09 | Link | Rating: 4.0
    21. Lindsay J.
    I went to my friends wedding and.this is where we stayed...i love westins for the most part because they are consistent...this one was very nice...i love tbe heavenly beds and I like their robes...so soft...i just wish that the room was a little.roomier...it was nice though that there was a fridge in the room...i love soaker tubs and this westin did not.have one...but the bathroom was a good size...they had a nice flat screeb tv and tbey had most major channels but of course I was not.in the room too much...we got.a view of the water which was nice...i did not get to try the restaurant but it looked good...we were at the bar in the lobby a few times and.the bartender was very nice and gave us advice on where to go...it.was in.a great location right.next.to horton plaza.mall...it.was close to everything...i just hate that parking.is so expensive...but they are very quick...great experience and I will go back...

    24/05/11 | Link | Rating: 4.0
    22. Jay S.
    Nice looking rooms. Not a whole lot of extras (no breakfast, no free wifi ). Next door to the mall but a bit of a hike from the convention center.

    12/08/10 | Link | Rating: 4.0
    23. Brenda S.
    The only reason I am giving it a 4 star rating and not 5 is because our carpet was filthy.  Other than that it was great. Oh yeah, the elevators are sssllooow. You are better off taking the stairs or sleeping in the lounge. They received our baby ( 11lb Yorkie) wonderfully. They brought up a heavenly bed for him, which he didn't use beacuse he sleeps on the bed with us, and food bowls. The room size was decent. we were on the 16th floor  for starwood preferred guests. The bathroom was nice, nothing fancy. One thing I appreciated was that the fan was not super loud. I was able to sleep in peace! A+ for that. You should be warned that those "HEAVENLY"  BEDS are evil! They will lull you into staying in bed all day. You have to have a plan on getting up successfully in the morning. They are just too heavenly.Sigh. I miss that bed.

    Tips: Order breakfast. you will get one heck of a meal. We would get the one where you get hash potatoes with your choice of eggs, meats, breads, drink and beverage. We got scrambled eggs, with sausage- huge sausages they give you two! Wheat toast, orange juice and coffee. You will not be disappointed. You just fill out the form and leave it on your door knob before midnight and they will bring you your food at the time you choose.

    The last night we were there our neighbors decided to bring the club along with them at 1:40 in the AM! We finall called the front desk, an hour later, and they quickly sent security up. Problem solved.

    All in all: nice place for you, your dog and mate. Great for shopping, night life and is a great place for you to fall in love with a bed. A heavenly bed. One that I will greatly miss.

    17/06/07 | Link | Rating: 4.0
    24. Joseph S.
    Westin, you loved our Yorkie and we loved your service. We spend a short vacation in San Diego and decided to try the Westin, since it allows pets.

    location, location, location. Its right next door to Horton Plaza, (my wife liked that part) and its right along the downtown nightlife and food of the Gaslamp. This place is near just about everything you would want. If you want to see the famous zoo and sea world, well then this is a short drive away. The place seemed to be crawling with business people attending conferences and seminars that were taking place on the 2nd and 3rd floor.

    Upon arriving and checking in, fast and easy. They asked if we would like a bed and bowls for our pup. Sure why not right? they dog got a heavenly dog bed...but he just slept on the bed with us go figure. The bowls were stainless steel and had a fitted mat. perfect! I said heavenly bed right? jeeze these beds are not made for people who have a schedule to wake up to. I mean it, The beds are awesome! Everyone we met who worked there were great. The bathroom was ok, nothing great, except for the dual shower head which created a rain like feel.

    Now the Bad...There were mysterious satins in the floor. It wasn't our dog I swear, and he didn't add to the ones that were there. no smell or feel, but definitely visible. Also a neighboring room decided to continue their party until 3am. A quick dial to the service button and a complaint ended that quickly though.

    CN: Great service, nice rooms (except stains), great bed! great location, and a decent bathroom.

    17/06/07 | Link | Rating: 4.0
    25. John O.
    This hotel is just okay.  I have stayed here several times and the rooms are decent, standard Westin quality, however, I think the hotel is in need of a renovation.  

    They have renovated the lobby area overall the last couple of years, but the rooms need a little attention.  

    Now, the rooms are not bad, I really did not notice anything terribly wrong with them, I just feel that some of the furnishings are a little worn, and this particular Westin needs to get the flat screen t.v.'s!  

    They do have a nice gym complete with their "Heavenly Shower" in the restroom.  The pool is a decent size and good for lap swimming if not too busy.  The hot tub is inside near the gym and is big enough for about six adults.  They are currently renovating the pool and hot tub right now so they should look better once done.

    The hotel has a Starbuck's and a restaurant that is only open for breakfast.  They have a sport's bar that was recently renovated and they serve standard bar food but with a more upscale price tag.  The food is decent.

    Overall, I do like this hotel.  It is convenient and much closer to the Gaslamp area and mall than the other Westin just down the road.

    20/01/08 | Link | Rating: 3.0
    26. Fiorello L.
    Stayed for a couple of nights 7/7 and 7/8. Reception desk staff was friendly and courteous. Lobby was nice and chic.

    Our room was dirty. Carpet was dirty and looked unvaccumed. There was some sort of crud on top of the bed comforter (large brown crumbs??), as well as some sort of yellowish stain on it. Oh, and the alarm clock was on the floor, next to the nightstand, upside-down.

    Asked to change to another room, front desk obliged, and sent free breakfast coupons for the inconvenience.

    Next room was cleanER (we noticed a similar yellowish stain on the comforter later that day). Furniture also had stains on it. The chain to the retractable blind was broken and on the floor.

    I do not understand what all the hubub is over their beds. Yes it was a big (King Sized) Bed. Not that comfy, as the ?mattress pad? under sheet kept bunching up. Oh and my shoulder hurt when I woke up. Woke up for no other reason than the fact that my body had had it with that crap bed.

    Water pressure in the shower was a tad weak, although there were 2 shower heads. So I guess what was lacking in pressure was made up for by the fact that the water hit your back and you ass at the same time, just softly.

    A 10-inch round piece of the finish around the drain in the bath tub was gone, always a sign of a quality hotel.

    We called and asked for a late checkout, and were offered a 1pm checkout which we accepted. I called again in the morning to confirm, and the late checkout had magically disappeared from the records.

    Besides all of that, each of the elevators had a different funky odor to look forward to, maybe due to the fact that pets are allowed (which may also explain the yellow stains on the beds).

    And finally, to top it all off, you are pretty much forced to pay the $27 per day valet fee, unless there's some magical garage I was not made aware of.

    If youre lucky enough to stay on a Sunday night, in the hotel's outside patio, they pump loud music upward, which can be heard clearly all the way up to the 14th floor, but only till 11pm.

    But on a positive note, there is a huge bustling mall next door, which is only packed all of the time.

    10/07/07 | Link | Rating: 1.0
    27. Anthony K.
    Talk about turning a corner.  I have seen some great changes at this hotel.  I stay in San Diego often for work and if given the choice will stay at the W.  Unfortunately, getting a Gov rate room during season can be hard at the W.  As a result, the Westin Horton Plaza is my back up choice.

    Over the last three or four months things have really improved.  The rooms seem cleaner, they seem to be finishing the elevator renovation, and the staff has gone from bland to electric.

    My most recent stay was a revelation.  They checked my in at the Platinum Concierge desk, they sent up something to drink, and in general made me feel like the rock star I wish I was.

    Great experience.  Good hotel (I would give the hotel five stars, but with only six suites I never get upgraded to a suite).

    05/03/08 | Link | Rating: 4.0
    28. Richard H.
    The location is great... it's located in a mall with shops, a drug store, food and a 24 hr fitness... About all you could need.  However, the service leaves much to be desired.  They overbooked, so they shuffled my room around, which was ok, but they mispriced my room while doing so.  They also refused to believe me when I pointed it out until I provided a printout of my original confirmation.

    16/07/11 | Link | Rating: 3.0
    29. J K.
    I had a worst hotel stay ever in this hotel. I checked in on 4/5/12 and greeted by front desk ppl. They gave me a key and my room was on the 7th floor. Key wasnt working so i had to return to the lobby and waited in line again to get another key. They are still in process of renovating lobby area so i felt like im staying at factory.
    After busy day, i was expecting some nice sleep. Their bathroom door was sliding one and it wasnt working properly. There was some looser party ppl right next to my room. They were so annoying and noisy so I woke up frequently and complained to front desk about it. Even after couple calls to front desk, i still heard noise so i couldnt sleep at all. I noticed that party ppl right next to my room was puking consistantly and some dirty leftovers came to my bathroom. I think my room and their room shared same water pipe. It was so gross to see those disgusting things in my bathroom.
    It was 7:30am in the morning and there was another bang!!! labor union strike happened and they were waking up everyone with noise. I know it is their right to dispute wage but if they ever think about guests staying at hotel, they shouldnt have done such a stupid thing. I bet ppl stayed there on that day would not consider coming back here for lifetime. It is their loss for a long term.
    Upon check out, front desk ppl didnt even ask how my stay was. I assume so many ppl complained about it.

    09/04/12 | Link | Rating: 1.0
    30. Evan J.
    I visited this hotel on a recent visit and found myself paying about twice as much as I should have due to a late booking.  I also found myself with two twin beds instead of the king I'd requested.  Very sad.

    Still, the room was well appointed (if a little small) and everything worked.  Everyone was very pleasant and helpful.  All in all, a pretty positive experience despite the exceptionally expensive stay.  : )

    09/08/07 | Link | Rating: 4.0
    31. Nobody M.
    Would have been four stars...it's in a central location, but not central enough to walk out and see bums sleeping right outside (you have to go a couple blocks away to see that).  

    The room was appointed nicely and the bed was comfy, but man there is little sound deadening material.  Bring earplugs...esp. if you're staying on the weekend.  If you have frisky neighbors, you're in for some free auditory porn--which may be a good thing for you if you're frisky, too, because there is no wireless internet access and plug-in ethernet access cost 10 bucks.  F That.  Additionally, if you want to watch HBO or even the Discovery channel you gotta pay, sucka.  Even at cheap ass motels you get HBO for free.  WTF?  The front desk line takes FOREVER and the elevators suck (what eve happened to having an elevator waiting, open, at the lobby?  Instead it's a press the button and wait affair.  Give me some stairs, please.

    I checked in my bags after I checked out (they were cool enough to give me a 1:30 checkout).  When I returned there were--and I'm not exaggerating--at least 35 people crowded around waiting for an elevator.  And it took--no exaggeration--15 min. before someone was un-busy enough to walk to the closet and get my bag.  I have no idea how the staff stays so friendly seeing as though they're seriously short on employees.

    Oh and the toilets spit all over the place when you flush.  I'd stay elsewhere if I was you.

    11/08/07 | Link | Rating: 3.0
    32. Colleen G.
    Great stay at the Westin despite our concerns over bad reviews on Yelp and Trip Advisor.

    We got this room on Priceline and were extremely nervous about the condition of our room - but were pleasantly surprised to find our room was nice and clean. The bathroom was well equipped and appeared to be recently remodeled. Each room has a microwave, fridge and organized work area.  Great location near Gaslamp Quarter and nice pool and spa area. Elevators do suck though...extremely slow.

    Overall I would recommend this hotel.

    18/02/08 | Link | Rating: 4.0
    33. S R.
    What a disappointment. The staff was very unfriendly and parking was highway robbery (32 per night with no option of self-parking). The room was nice...pretty basic with a so-so view but definitely not worth the hefty price tag. I was also told through not very nice terms that because I booked the room through priceline.com that "my requests were lower on the totem pole". I wouldn't return honestly unless I wanted to bring my dog with me (which is a bonus of the Westin). Other than that...simply being in the Gaslamp district isn't really worth how much they charge you.

    07/09/10 | Link | Rating: 2.0
    34. Hen A.
    miniature westin in comparison...smaller rooms, but same westin heavenly bed...decent gym for traveling workout...few machines needing repairs....trial on stairmaster machine and finding a workout liking....small pool for lounging, but little sun from highrise shading....downstairs lobby and no bar for relaxing....decent stay for somber sleep...

    09/10/09 | Link | Rating: 3.0
    35. Tita M.
    This hotel was supposed to be a 4 star hotel in my book. To my surprise, I was a little dissapointed with the room and amenities. The bed was comfortable. We had no drawers for our clothes so I ended up messing our clothes everytime I would look for some items. Yes, I hanged our clothes as many as I could. If you are staying overnight, it would be no problem on "NO DRAWERS". But unfortunately, we stayed for 3 nights. I complained to the front desk of having no drawers in the room and the man told me that I was the first to complain about no drawers and that Westin hotels will be al no drawers.  I don't know if he was just giving us some reasons to shut me up. But in the future, I will make sure to ask when we check in. One more thing no shower caps. Before I forget, there is a charge for using lobby internet.

    20/06/11 | Link | Rating: 2.0
    36. Courtney B.
    When you walk in the foyer, you wander into a marble wonderland and think your room will be as palatial.

    You walk through the maze of rooms (seriously, I got lost almost every time) after talking the slowest elevators in the world, and you'll wonder if you're in the same hotel.  I mean the rooms were clean, somewhat spacious, and modern...but just okay.  The heavenly bed wasn't so great either, and the pillows sucked.  I do however enjoy their dual shower head.  Gym is pretty small but they have the circuit tv's to keep you occupied.

    Good location since you're next to Horton Plaza (okay, not special) for some necessary shopping if you're bored.  During the holidays the ice skating rink is right across the street.

    05/12/08 | Link | Rating: 3.0
    37. Shaundel F.
    The lobby was nice but once you get to the rooms, it's disappointing.  I was really excited to try their Heavenly Bed, but the bed wasn't as comfortable as I would have liked.  I didn't understand what all the hype was about.  I did like their pillows though.

    I was expecting this hotel to be really clean, nice, and comfortable, but was let down.  The thing that I did like about this hotel was the fact that it allowed us to take our puppy and it had a bar downstairs.  The lobby is very nice and clean but the rest isn't anything special.  The staff wasn't very nice either.

    When walking around, we saw the other Westin hotel that is closer to the mall and Gaslamp Quarter and is MUCH nicer.  Next time I'll stay there.

    20/10/08 | Link | Rating: 2.0
    38. Brian G.
    This hotel was great! I am from Miami and was in town for one day and I was very impressed with this hotels location, cleanliness and friendly staff. It was great to stay at a hotel right next to star bucks, CVS, and other stores/restaurants.

    09/05/11 | Link | Rating: 5.0
    39. Elle K.
    The name of the hotel was right on. The hotel is located within walking distance from the Gaslamp Quarter. it is within perfect location of where everything happens, the night life.
    The staff was kind. not sure if they were helpful. i think i like the parking staff better, even though they were not staff of the hotel but rather a contracted parking service.
    The first room that we were given was nice to begin with until we when to the restroom and realize that this was for the handicapped. The bathroom door dont lock. there was not exhaust fan. there was no tub for the shower. just a pull down cushioned chair. so weird. oh! the staff who roomed us didn't even tell us if we're comfortable staying in a handicapped room.  
    so, i went and told them i want to switch rooms so they told me. "we're more than happy to switch your room. but we're all out of double beds to switch you, we have single bed only." i say. okay. we'll take the single bed. and they told me "we'll have one for you tomorrow". what!!!???? i totally dont that get that statement either. it took the staff about 15minutes to find us another room. nice room setup. but the bathroom is still the same. lock dont work and no exhaust fan.
    overall, this was a nice hotel to stay in. but it was just too costly at the end. we paid about 200 for valet parking by the end of our 4 day stay.

    20/02/11 | Link | Rating: 3.0
    40. James W.
    A "bait and switch" hotel. They quote a great rate and then after you book, there is  $32.00 a day valet parking charge and $10.00 a day internet access charge.

    The hotel itself is decent, but watch out for the tricky pricing!

    I will not come back here to stay!

    02/06/11 | Link | Rating: 1.0
    41. Jason G.
    Absurd cancellation policy at this hotel, and probably other Stardwood hotels! I would never have thought to have to check the cancellation policy of a major chain in a downtown district.  I know it is 'buyer beware', and we should have been more diligent.  But I will tell you this hotel nor Starwood will be a first choice anytime soon.

    - Excerpt of the cancellation policy:

    Cancellation Policy:  Non-Refundable Deposit- Too Late To Cancel A 1 Night Penalty Is Applied. Non-Refundable Deposit- Too Late To

    Cancel 100 Percent Penalty Is Applied
    Rate Plan Description:  Advance Deposit Equal To Room And Tax For Entire Stay Taken.from Customer Credit Card Prior To Check-in. Internet Bookings.only, Non-refundable.

    GTD/Deposit Policy:  100 Percent Deposit Charged On March 24, 2008. For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until set cancellation time per the rules of the reservation. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent with this room hold policy, hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.

    29/03/08 | Link | Rating: 1.0
    42. Rani R.
    Great location right next to the shopping center.  Not too far from the convention center and great beds!!!

    17/07/11 | Link | Rating: 4.0
    43. Matthew O.
    Location, Great.  Service of the staff was excellent as well.  For the rates, the condition of the hotel is nominal.  I understand that this hotel has been sold and will be remodeled extensively in 2012.  Not very thrilled about 32 dollars a night parking, nor the 10+ dollar per night internet fee.  On the first night there were people running up and down the halls laughing and yelling, second night there were people smoking weed in the halls.  Not what I would expect from a Westin.  If I were paying full rate for the rooms and not using starwood points, I would have been really pissed off about how this place is being run.

    05/06/11 | Link | Rating: 1.0
    44. Dian C.
    First of all, let me underscore how awful the elevators are.  When you check in, they do let you know that they are undergoing renovations, and that you would have to wait "a few additional moments."  Try 15 extra minutes!

    If you are staying here anytime time in the near future, I would ask for a room on one of the lower floors so you can take the stairs.  However, I've heard that the stairwell doesn't connect to the lobby, but instead exits to the street.

    The rooms are tastefully furnished, like any other Westin room.  They have flat screen TV's, but lack a great selection of channels.  The gym does have individual TV's at the cardio stations, which cannot be said of the Westin San Diego two blocks away (they were broken and the gym there is much smaller).

    Excellent location, clean rooms, and good service would make me come again.  Maybe then I'd give it an extra star if the elevators are fixed.

    07/03/08 | Link | Rating: 3.0
    45. Kim G.
    If I could leave less than one star I would. The service and staff here are awful. This is one of the worst hotel stays ever and the biggest disappointment was the fact this is The Westin. Overpriced and awful. They made me wait fifteen minutes just to check in and were rude to boot.

    15/05/11 | Link | Rating: 1.0
    46. mary a.
    Although the room is not as great as the Westin in Sydney, Australia, the room here was very clean. The staff were friendly and helpful.  We also had breakfast here over two days - we got served excellent food and service. I would recommend a stay here.

    03/09/12 | Link | Rating: 4.0
    47. Haik A.
    Pros:  Only 2. Great Location. 24 hour jacuzzi, nice after a night of drinking and walking throughout downtown.  

    Rooms were average but good for the price on Memorial Weekend.

    Cons: One employee was a bigger moron than the next.  Whether it was the two old concierge attendants, who couldnt really give us any useful advice or attractions to see, the black and blue eyed luggage attendant who looked like he got into a fight both days i was there, the airheaded check in servant or the lazy valet parking manager (20 cars pulled up before mine even though had given them my ticket 15 minutes or advance( only to be tisked when i didnt give them a single dollar for a tip) I have never experienced such bad service at any hotel in my life!  Granted it was Memorial weekend and they were slammed there should be no excuse for such bad service especially on a holiday weekend at a Westin or any other Starwood Hotel.  I never complain but this had to be the weekend where all of their real employees took their vacation time and they were left with the worst collection of college dropouts. I decided to go down to Pacific Beach Sunday afternoon and the concierge had no clue whether it would be better to drive or take a cab, nor did she no which would be the more sensible anbd feasible choice. Saved $50 for the cab, got there in 10 minutes, and parked within seconds at a large lot for about $5.

    01/06/10 | Link | Rating: 1.0
    48. Nicholas P.
    I'm giving two stars just for the location. I thought a hotel located in the Gaslamp would be much better, especially being a Westin. The hotels decor is old, I hated the lobby, the concierge staff was useless and the pool was just a joke. Don't believe what you see on the internet.

    All I can say is DON'T STAY HERE. The room was beat up, furniture old and grungy and bathrooms are NOT heavenly. I am frequent Starwood guest and this hotel is just one big disappointment.

    10/09/09 | Link | Rating: 2.0
    49. Matt H.
    Great hotel right in GasLamp San Diego... really great rooms and location!!

    07/05/11 | Link | Rating: 4.0
    50. Julie C.
    Not so great. Granted I did get the room for 150 a night on Priceline BUT it's supposed to be a four star... I am not picky but c'mon people. It was loud, the room was never cleaned so I had to request towels, the TV satellite was not working- which SUCKS when you're trying to watch Dateline...and the room service food did not look appetizing at all (so we didn't order any).
    Next time I'll go somewhere else.

    09/09/08 | Link | Rating: 2.0
    51. Ashley G.
    just stayed at the westin.  love the location of this hotel, although their valet parking area can get a lil cramped.  someone leaving almost backed into us when we first arrived.  the valet staff is awesome and gave us a bunch of places to check out while we were in town.   our bags were delivered to our rooms promptly and the concierge were able to help us out.  we asked if they could bring a toothbrush up and it was there in 5 minutes!  love the comfy beds too!!

    -1 star because our air didnt work, the had a repair guy come up but it still didnt work.  and because our shower didnt drain...you basically stood in a puddle past your ankles while you showered.

    04/01/11 | Link | Rating: 4.0
    52. Katherine L.
    This was an amazing hotel!  We stayed when the blackout happened in San Diego, and they handled better than I could have imagined.  When everything first happened they had sandwiches that were given out for free if people needed to eat, with a ton of water all over the hotel for people to grab.  They also had people on every floor and if we needed assistance to our rooms they walked us their to make sure we got in.  This was also at all ours of the night.  Also, when we walked in they were checking room keys to make sure that people didn't walk in that were not supposed to.  
    Besides the black out the valet was fantastic as well!  $32.00 a day is well worth it when you can go wherever and don't have to pay every time you enter the lot.  Also, you could call ahead and the car would be waiting, but even if we forgot to do that it only took a few minutes to get the car.  They were very friendly and always asked if we needed directions to get where we were going.  
    The concierge was also the best I have seen.  They offered to call everywhere we were going to either book reservations and had coupons or would tell us where to get the best coupons.
    I would not stay at a different hotel in San Diego because the people at the Westin were so fantastic and took care of their guests better than most hotels would.

    11/09/11 | Link | Rating: 5.0
    53. Kat L.
    Okay I went during Comic-con and this place totally blew! They are so incompetent and retarded.  The parking situation is horrendous and unorganized.  I will say that the people who take your car are pretty friendly, but other than that.  It sucked! I am being kind to even give it 2 Stars! The 1 extra star is for the parking people.  

    The hotel is not dirty or anything.  The walls are super thin and crappy! You can hear people talk outside and we had the corner room.  I don't mind the people outside but the stupid people next to us called and complained about our noise.  It was my Mom, my Sister, and me.  We are NOT noisy and we were just talking about how we drove here and nothing more.  Apparently they thought we were loud?  Are the walls paper thin?  We weren't having an excited talk or yelling and they called to complain.  We think they heard the people outside and thought it was us?  Either way what crap! And you know for a room during Comic-con can cost you an arm and a leg.  With this kind of crap I'd rather not stay here!

    They are also retarded.  I called the front desk or concierge and asked for my friend's room.  She told me she would be in the Westin at the Gas Lamp and I was like OMG me too.  I was in Vegas earlier that day so I didn't know what room she had checked into that morning or the night before.  I call and they tell me that no such person is staying here.  I asked them to check again and yet again they said no.  So I just gave up.  I called her cell, but she didn't pick up.  Luckily she called me back the next day and guess where she was staying! In the FREAKING SAME CRAPPY HOTEL! BOO TO THEM!

    23/08/08 | Link | Rating: 2.0
    54. Efren P.
    Great rooms, five stars for honest, good workers!  I was operating off of two hours worth of sleep when I dropped my bag to the ground while checking in at the front desk.  By the time I was already in the room, relaxing on the bed I finally realized that I left my bag down there...the bag had an iPad, my passport and Bose headphones in it!  Luckily the staff was super-honest, found the bag and kept it up front for me!  Gotta Love the Westin staff!

    18/03/11 | Link | Rating: 5.0
    55. Jo H.
    My sister and I were there for a long weekend at the end of August.  The room and hotel were clean and in good shape.  I didn't see any homeless people like other reviewers saw but maybe that was because there was a zoo keeper's convention taking place at the hotel the same weekend, and they threw them out?  Anyway, check in/check out was easy, staff was friendly, and the concierge desk workers were helpful and pleasant. The location of the hotel is excellent, close to the airport and all the shopping and dining you'll ever need, and the valet guys were exceptionally friendly as well.

    Our coffee maker was broken and we had a new one brought up to our room within 15 minutes of us calling the front desk.  The coffee was Starbucks brand so it did the job.  The bed was very comfortable, and so were the pillows.  There is also a Starbucks bar in the lobby.

    The cons - the pool is small and nothing special.  It doesn't look like it does on the website.  The wifi is not free, but it is at comparable hotels.  The walls are THIN.  The first night, we heard someone vomiting in the neighboring bathroom.  The second night, I think the zookeepers were partying, and they woke us up several times during the night. We could hear pretty much every word they said very clearly.  The third night I think we passed out from sheer exhaustion and if there was noise, we didn't hear it.

    Their spa was under construction so we didn't get a chance to check it out, which was a bummer because we both wanted pedicures.

    08/09/11 | Link | Rating: 4.0
    56. Alex C.
    This is the first time I've stayed at this Westin and was ultimately impressed. All the staff was super friendly and helpful, and would definately recomend to anyone.

    25/11/12 | Link | Rating: 5.0
    57. Heather M.
    Service was excellent, especially the valet. They were very friendly and even remembered us and our previous conversation the following day. The room was nice and clean, would definitely come back again.

    05/12/12 | Link | Rating: 4.0
    58. William W.
    I am giving this hotel four stars in a kind of "you get what you pay for" kind of way. It sounds like several people that have posted were pissed off that this was not the Four Seasons - which it is definitely not. But the Four Seasons doesn't cost 140 a night either.

    The location of this hotel is great is you want to be centrally located to the main things - downtown, gaslamp, old town, beaches, etc. Yes, the parking is expensive (but it's the same at every hotel downtown) but you can check your car in and out as much as you like, and the hotel is within walking distance of everything you need.

    The room was fine. We had no problem with noise, and everything was is reasonably good condition. The bed was great. The hotel amenities are also decent. The pool was nice and there is a little workout room with cardio and a few free weights. The hotel itself seemed very clean and well-kept.

    The two things I did not like about this hotel was the fact that they charge for every little (but this is becoming more common everywhere) and that the restaurant was totally overpriced for the setting and food they offered. There are only about a million great places to eat around the hotel, so don't waste your money.

    11/04/09 | Link | Rating: 4.0
    59. Dr. B.
    This place is great. Upon arrival they upgraded my room which was fantastic. The room was fairly spacious and was well-appointed. The bed was incredibly comfortable. They are currently doing a huge renovation, which sucks, and lowered my overall rating by one star. The only disappointment for my Thurs-Weds stay was that the pool was only open on Sat and Sun, which meant that for most of my stay, going to the pool wasn't an option. This Westin does, however, boast a great indoor hot tub and fortunately that was open 24/7. The gym is modern and refined, with generally good operating workout equipment. I noticed that the treadmills stop occasionally for no apparent reason, which is both frustrating and a lawsuit waiting to happen. The rest of the equipment is new and the facility is relatively spacious.
    The location is amazing, as the hotel is close to all of the great Gaslamp bars and restaurants. Parking is a huge rip-off at 36 bucks per day, but expect that rate at any place around here. Panera is across the street, which is a great breakfast and lunch option. The staff were also friendly and helpful. No in-room WiFi sucks, but they have free internet in the lobby. This is one of the better Westins that I've stayed at.

    06/06/12 | Link | Rating: 4.0
    60. Shannon M.
    While I love the Westin chain and especially the oh-so-devine Heavenly Bed, this location left something to be desired.  The room (on the Preferred 15th floor) while updated seemed a little bit tired - lacking the attention to detail on the cleaning like I am used to at other Westins I have visited.  The walls are pretty thin - I could hear everything going on in the hallway outside.  What really did it for me was when I opened the cabinet that housed the mini-fridge, there was a 1/2 case of leftover beer from the previous guest and (ick!) a bag containing what I can only guess (from the smell) was some leftover meal.  GROSS!!!  Redeemed to 3 stars for the great location in the Gaslamp District and for the Heavenly Bed.  Otherwise...

    10/08/09 | Link | Rating: 3.0
    61. Jennifer L.
    Blech, this Westin needs some TLC.  The lobby was nice, in fact, all the common areas were nice.  The rooms just felt really tired though.  Scraped, and scratched and greasy and just kind of old.  Clean enough, yes, and the service seemed good, aside from not fully replenishing the little coffee maker area.  The lobby bar was only stocked during the Westin "unwind" hour or whatever the hell it is, and even then, woefully so.  I never saw more than five people there, and being so open and well lit, it wasn't anywhere you were drawn to.  It was almost a diorama display of hotel guests, built for a fifth grade school project.
    It was an okay stay, in a very convenient location, but nothing worth remembering or experiencing again.

    13/10/08 | Link | Rating: 2.0
    62. Jill L.
    Of course you can't go wrong when it comes to sleeping on a heavenly bed... The location as everyone else has stated is perfect for walking to places.  I was disappointed in the lounge service.  Upon sitting down two bartenders who had one person at the bar ignored me for ten minutes and I ended up walking up to order my drink only to wait another ten minutes to get it, and I had to ask for it again.  The bartender was really oblivious to the customer service and we had dinner reservations that we ended up being late for. Who likes being ignored? The bell staff where the best and very friendly.

    25/08/11 | Link | Rating: 3.0
    63. Raider J.
    I luv this hotel....Rooms and lobby are very trendy and large.
    Location is in the heart of the Gas Lamp Quarter District, close to all restaurants and shopping.

    Starbucks is around the corner...Service is outstanding..

    31/03/09 | Link | Rating: 5.0
    64. Misskay Z.
    The Westin is the best!!!  I'm a Gold SPG member and I just love staying at the Westin. They make you feel welcomed from the moment you pull up. And since they are located right next to Horton Plaza I have to give them a thumbs up.
    The rooms are always nice and clean, and they make sure your happy. On our last visit they were doing some A/C repairs and my room heated up and I called the front desk and within minutes they moved my room and took care of all my stuff.
    Everything is modern, you don't have to worry about staying in an older run down room. The employees are always so helpful, they even told me about the greatest shopping outlets ever!! Las America's..it sits on the US/Mexico border but it is only 15 minutes from the hotel.

    If you have to go to SD rather it's business or pleasure check out the Westin, you won't be disappointed.

    15/04/09 | Link | Rating: 4.0
    65. amy k.
    Great location (right by all the restaurants and nightlife in Gaslamp), good  service, clean rooms, nice decor, comfy beds, nice lobby and bar/lounge area, and the place smells yummy (kinda like Mandalay Bay)!

    The concierge helped us get on the VIP list for various clubs in the Gaslamp area and the valet and bellboys were very helpful and friendly.

    The location is also great because it's right next to a mall with a Macy's, Nordstrom and several other clothing stores.

    The only thing I'd complain about is the room service we ordered around 2am--the food kind of sucked and it was really expensive considering it didn't taste very good (about $50 for a sad cobb salad, grapefruit juice and tortilla roll up turkey sandwich). I've ordered room service at the same time at the Westin in SF and the food was much better.

    24/02/09 | Link | Rating: 4.0
    66. Melody W.
    Clean rooms, decent size, great deal, and awesome location. Melody approved!

    03/05/11 | Link | Rating: 4.0
    67. Neely M.
    I have never had such strong feelings of "Wow! That was great!" with "Oh my god - that was horrible!". The Westin Gaslamp Quarter inspires me in odd ways.

    Let me do the obligatory complaining about the ridiculous valey-only policy that costs $32/night. We did manage to fidn a street spot for free on Saturday night - woo hoo! They did stil charge us for the second night of valet, even though we closed out our valet tab when we left Saturday. They did take it off the bill in the end.

    Oh, how I wish that had been the only mistake they made all weekend.
    We check in Friday night after making a res/paying for a res on Expedia in LA before we left. We joke with the guy at check in because my boyfriend has a pretty common name but he repeated the room type and stay length and it was all good. He did say, however, that he had to take our CC for incidentals and it didn't look like the room had been paid for. We insisted it was already charged on Expedia. The guy kind of blew it off and so we figured he must hav eseen the charge or left it alone (don't you pay at the end of a stay?) and we went up to the room. Big mistake.

    Saturday, we wake up to find that the hotel has charged our card an extra $600. Um, huh? I don't need to drag it out but luckily the overcharge didn't ruin the weekend. It did, however, take up about 5 hours of combined phone with the bank/talking to the manger/hassle-ful time that we could have been spending romping around town. Luckily, I am "easygoing girlfriend" so I was happy with whatever. In the end, th emoney was returned (after the weekend, of course), the extra parking charge was removed from our bill, and they sent us vouchers for a whole new weekend. I guess, in the end, it all turned out ok. But, damn, that could have seriously ruined the whole time there.

    The room itself? It was really nice, actually. We couldn't score a king size bed so we dealt with the doubles. The bed was comfy (Heavenly Bed what what!!) and the shower was definitely decent. Great amenities - robes, all the towels we can handle, toiletries, and more - but the fridge wasn't really very cold at all. It was weird. The pool was nice and heated, though the jacuzzi was so foamy, it was almost gross.

    We'll be back - for free, this time - and probably enjoy it immensely. The location is to die for - righ tin the heart of all the chaos of weekend nights in the Gaslamp Quarter. Almost too much chaos for me - I needed a vacation from my vacation. Ya know?

    23/02/10 | Link | Rating: 3.0
    68. ken t.
    Staff - courteous and professional.  
    Rooms - decent.   clean, and comfortable - but no views and nothing exciting.
    Location - great for shopping as it is next to the Horton plaza.
    Parking - ridiculous.  Only valet parking available.  You have to wait for the valet to bring the car out (although you can call in advance, you still have to wait)and a lot of times, your car is stuck trying to get out because cabs, and shuttles park on the driveway while loading/unloading guest.  
    Facilities - Starbucks inside the hotel... but it was closed when u needed them! yikes.

    It was an OK experience but I would pick the Hilton Bayfront property anytime.

    28/01/12 | Link | Rating: 3.0
    69. Christy L.
    I love the Westin!  Any hotel that caters to me and my pooch gets 5 stars in my book.

    We decided to take a road trip with the pup to San Diego to visit some friends for the weekend.  I remembered that the Westin was dog friendly, so I happily booked our room for the weekend.  When we arrived, we were so pleased by the reception we received.  I must say that I think our dog was spoiled more than we were - he was fawned over by most of the hotel staff we encountered!  Unusual considering he's a pitbull and most people are not too receptive to the breed (but he is awfully cute and charming!!).

    Our room was beautiful!  One of my favorite features to the Westin is their Heavenly Bed.  If you've never had the pleasure to sleep in one, run out now and book a room - it's truly heavenly!!  Even the pup was lucky to have a Heavenly bed to sleep in - the hotel provided his own Heavenly Dog Bed!

    On top of the cute dog bed, the Westin also provided dog bowls, treats & poopy bags.  Unlike a lot of other hotels, they do not charge an additional fee for dogs, or a deposit.  I know other hotels will charge up to $25 additional a day or a non-refundable deposit.  

    The Westin Horton Plaza is in walking distance to the Gaslamp Quarter and a short drive to the beach.  Super friendly staff, brilliantly clean and maintained grounds, comfy spacious rooms and dog friendly to boot.  You can be sure I'll be back for my next visit to San Diego!!

    05/06/07 | Link | Rating: 5.0
    70. Alex C.
    Fantastic location downtown - easy access to Mall, restaurants and bars. Only issue is the construction that is going on....it didn't impact us too much, only thing I noticed is that workers started around 8am so if you were trying to sleep in you probably heard the noise. Room was typical Westin standards, gym was decent size and nice to have, valet and bellboys were nice and attentive. Overall, good stay and would look book again in the future if visiting SD - hopefully construction is done by then!

    18/01/12 | Link | Rating: 4.0
    71. JENNIFER A.
    I travel a lot for business and this place was a nightmare. There was a problem with my tax exempt status, they charged $32 per night for parking and won't let you use the luggage carts!!! After dealing with a very nasty desk clerk at 11:00 at night I finally got up to my room (carrying my luggage since they wouldn't let me use a cart) and the lights on one half of the room wouldn't work. No breakfast provided, no Q tips provided...it was bare bones for the expense. I have stayed at much, much nicer hotels for a lot less money. I was extremely disappointed in my stay and when I travel back to San Diego we will definitely chose a different hotel.

    I am still fighting with corporate over my tax status (beware Credit Union's-they don't like the fact we are tax exempt!!!!) and even though I was promised a reply today I have still not received a call. Absolutely a huge waste of time and money.

    25/05/10 | Link | Rating: 1.0
    72. Sirinda S.
    I stay in several hotels every year for various ballroom competitions.  The Westin in San Diego is by far one of the better ballroom competition hotels that I stay at.  It's all the little touches that make a difference like the pull down light filter shades that cover the windows, the Asian-inspired  decor in bathroom, great bathroom lighting, the availability of a magnifying makeup mirror, and in room fridge.  The location is very central and convenient as the hotel is located steps away from a Westfield mall, many restaurants and bars, and CVS pharmacy.  The few drawbacks are that the rooms are expensive and further adding to the expense is lack of self-parking options.

    28/06/11 | Link | Rating: 4.0
    73. Becky S.
    This Westin has some good things going for it. Location, number one. It's about seven blocks away to the heart of the Gaslamp Quarter, and about a 10-15 minute drive to the zoo and Sea World. Their much-hyped beds were comfy enough, though it seemed a little small to call it a king.

    Now, the not-so-great things about the Westin. It's a good thing that the hotel is as far from the nightlife as it is because the windows didn't seem to be that thick (a common complaint for Gaslamp hotels, I've found). You can pretty much count on getting woken up by sirens in the middle of the night. (And not the sexy evil mermaid sirens of Homer either...that would have been much more interesting.)

    Also, something was up with the hot water heater. It sounded like the shower was connected to a jackhammer. Very loud! There's a $15 overnight parking lot across the street (where you have to be out by noon). That's probably your best option as the hotel's valet is something like 30 clams. Yikes!

    All in all The Westin was fine and served its purpose, but as we walked by The Sofia hotel, which has a slightly better location, a restaurant on site, nicer look and, hey, a better Yelp rating, I'd kind of wished we'd stayed there instead.

    06/06/09 | Link | Rating: 3.0
    74. Cor V.
    PROS: small gym w/ entertainment systems built into the workout machines; near a huge mall with tons of shopping and eateries; clean room with super comfortable bed and linens

    CONS: Parking is expensive; the cafe is only open until 1pm; restaurant has a good vibe, but serves mediocre food; despite multiple slips of paper scattered about the room telling me there would be, there were no in-room snacks to buy - not even a bottle of water; unless you want to eat at the restaurant, there's not so much as a vending machine once the cafe closes. When I asked about getting a snack, I was told there was a CVS down the block.

    Clearly, most of the cons are food related. That may not make a huge difference to some when it comes to a hotel, but if I'm just hungry for a snack, I don't like for my options to be the mall, CVS, or a $10 salad that tastes like a salt lick from the restaurant.

    21/07/10 | Link | Rating: 2.0
    75. Kim C.
    The orchid-themed decor in the lobby is gorgeous.  Overall the hotel is well maintained and fulfill all our basic needs.  Pricing was very reasonable given we reserved through priceline.com for the memorial weekend.

    The location is wonderful - close enough to walk to the restaurants and bars on 4th and 5th but far enough to stay away the rowdy bunch later in the evening.  It's also convenient to hop onto buses/ street cars to go to old town/ balboa park and other tourist spots.  We decided to go carless for the 3 days that we were there (car = valet) and it worked out wonderfully.

    The concierge wasn't terribly friendly or helpful but you don't really need them (we asked "what's there to do in Coronado?" they replied "Nothing. It's mostly residential." ).

    14/06/10 | Link | Rating: 3.0
    76. David A.
    Typical Westin but in a great location:

    Stayed here multiple times recently either for free using points or because we found great rates on line. Location is very central and within easy walking distance of everywhere we wanted to go in downtown San Diego. The hotel was clean, modern and efficient - basically, your standard relatively upscale Westin. Valet parking was expensive but we found a lot a block away where we could park for half the price.

    18/08/09 | Link | Rating: 4.0
    77. jason g.
    So I arrived here a few days ago and lucky I did a little research.  Parking is 36 dollars a night, it's very close to the Gaslamp District, the rooms are updated except for the bathroom.  Formica sink tops? Internet access for 9.95 a day, staff is friendly, it's a bit noisy but hey........you are in the heart of everything.

    The amenities are ok.  The pool is a bit small.  We got updated to a suite because of my membership with Starwoods.  The suite is no different from the other rooms when I went to my friends room.  

    Overall, it is a decent hotel and they are not only friendly to us but to pets as well.  Yes....this is a pet friendly hotel.

    26/06/09 | Link | Rating: 4.0
    78. Victor C.
    Stayed here over the weekend (2nd visit)

    Not much too say. It was clean, staff was friendly, valet was always nice and helpful.

    Elevators were SLOW (but they're being upgraded).

    Rooms clean, turn-down service is nice.

    Central location. Connected to Horton Plaza.

    Would definitely stay here again.

    21/01/08 | Link | Rating: 4.0
    79. Kate B.
    I used to work for Starwood (Westin's parent company) a million years ago and I had stayed in this place for the employee rate of $49 per night back then.  On a whim, my fiance and I jetted off to SD from Phoenix and ended up here for three nights.
    It's always tough for me to pay for hotels because I used to get them so cheap but the Westin Gaslamp was worth EVERY PENNY (if not a few more).  From my 130am check-in (with no reservations, mind you) to the 230am Room Service, to Catherine (best concierge EVER) doting over our every reservation, I could have easily closed my eyes and thought I was in a St. Regis or a Castle for that matter.  I get very little time away from work to play and this place MAXIMIZED IT!  Thanks, Westin and Catherine!

    24/03/10 | Link | Rating: 5.0
    80. L B.
    Stayed here for 3 nights this past week- impressed. Renovation was over cept for the pool area being worked on- no biggie for me. Had a tremendous rate so could deal. Paying for wi-fi seems odd, but just hang in the lobby. Fridge in room for beverages, little coffeemaker w/ plenty of Starbucks- standard stuff. Very comfy bed! Close to train station and all bus lines downtown. Can walk to Petco- and enjoy the Gaslamp on the way. Ralph's supermarket 3 blocks away for snacks, CVS in Horton next door  for necessities.Location is awesome! Tip- if you can deal with skipping a housekeeping visit, you can earn a $5 voucher for either food or drink @ hotel bakery or a beer at the lounge.

    08/06/12 | Link | Rating: 4.0
    81. Sonny D.
    Came down for a friend's birthday and being my first time really in San Diego thought this was the perfect spot to enjoy the city. Rooms were great and the staff professional.

    Since I crashed with friend can't comment on the expense and price for your money.

    30/08/10 | Link | Rating: 4.0
    82. Terri B.
    We were in San Diego for a quick business trip and chose the Westin based on their reputation and the location and we were not disappointed. Check in was flawless and quick, the front desk staff was friendly and helpful. We lucked out with a corner room with amazing views. The room was very clean and comfortable, no complaints. I love the location, you are within walking distance to the Gaslamp District and the many restaurants. The hotel is right next door to Horton Plaza shopping area that has several restaurants.

    There is a Starbucks/Cafe or a Cafe that proudly serves Starbuck's in the lobby area, the staff in the cafe was friendly and service was prompt. The have comfy chairs and tables with a flat screen so a nice place to sit for a bit.

    I did use the workout room, the equipment was all in working order, each machine has a tv which is nice, makes the workout fly by.

    Valet isn't cheap, but anytime you stay in a downtown hotel in any large city you can expect to pay a price, in this case it was $32 overnight. I'm not going to complain, we were coming and going and having them bring the car around was so convenient. We would call down and by the time we got downstairs the car was up front and ready to go. Great service!

    The Westin San Diego Gaslamp didn't disappoint, it was a really nice, restful stay.

    11/11/10 | Link | Rating: 4.0
    83. Mari H.
    I grew up visiting my gramma in SD so staying in a hotel and doing the tourist stuff was very strange for me.. I've never noticed so many tourists before! I noticed a lot of young 20yr olds (and women pretending to be 20yr olds) from out of state, some even from out of the country, staying at the Westin.

    Our room was clean and very spacious, but nothing out of the norm. The proximity of the Westin to Gaslamp and the Horton Plaza is convenient for those who don't want to drive and look for parking. Basically within walking distance of all the shopping and bars.

    I have to say though, the valet guys have a je ne sais quoi dbag quality to them. We had dinner reservations and needed our car within 15 minutes which I think is reasonable. After 15 minutes of waiting, and watching the valet guys strut their stuff to ladies staying at the hotel, we walked up to the desk to ask where our car was. Oh snap, they forgot about us. One guy apologized and ran off to retrieve our car which thankfully came a minute later. The thing that's odd is that they saw us sitting on the bench waiting for our car. After 15 minutes, you'd think one of them would ask us if we needed any help. Also, when we first arrived, the older, head dbag took the car keys from me without much of a welcome and without explaining the valet rates. I knew ahead of time, but it'd be nice to be forewarned verbally of the $32 fee.

    An okay experience, but I wouldn't stay here again. Oh and the mini-fridges don't keep things cold very well.

    11/09/09 | Link | Rating: 3.0
    84. Jacy Y.
    I was impressed with the overall quality of the hotel.  Staying in the Gaslamp Quarter on St Patrick's Day weekend instantly means you will be shelling out some money to get a hotel, let alone a decent one.  We found The Westin on Hotels.com and was the second cheapest of all the hotels in that area.  I personally don't need a fancy hotel, but was impressed by the quality of the hotel and the service.  The personnel there was very helpful as we were looking for the major hotspots of the Gaslamp Quarter.  The gentleman at the concierge was very helpful.  Our room was very comfortable and was nicely decorated.  I am a light sleeper so I was shocked to find out that the walls were thick enough where we didn't hear neighboring rooms nor hallway traffic.  The beds were oh-so-comfy.  If you like squishy beds, then you'll love them.  Side note: you can purchase a King mattress for about two grand.  Yikes!  Our transaction was smooth and had no hidden charges or fees.  Everything is laid out for you.  The only negative is that there is no free breakfast, so be prepared to order room service or go to a restaurant nearby.  Overall, great experience.  The Westin is very close to many attractions.  Very convenient.

    21/03/13 | Link | Rating: 5.0
    85. Janet D.
    Priceline landed us at yet another 4-star Gaslamp hotel. Like I said in my other reviews of the Omni & Hilton Bayfront, all of these places pretty much blend together in my mind. Depending on my mood on of the day and the overall feel of the place, they are all either 3 or 4 stars. (It would take a personal male escort with a foreign accent to earn a 5-star from this Yelper.)  My husband (over)bid this one at $135...it wasn't any better than the others that I bid $95 on.

    The Westin Gaslamp has a great central location. Parking is ridiculous at $30+...how do they keep straight faces when they ask for payment? Our valet attendant was WAY enthusiastic about his job...are there some hidden perks I'm missing??? Kinda made me want to apply for the job. The baggage valet was authentically friendly and helpful. Our room looked like all the rest...not better, not worse. My hub made a field trip to the jacuzzi and said it was pretty sterile, so we never made it over there in our suits. Maid service kept trying to come in our room to clean even though we were checking out that day...a tad irritating. Love 12 pm check-out...that extra hour does wonders.

    20/02/10 | Link | Rating: 3.0
    86. Pete J.
    Great location, great staff, nice outdoor rooftop pool.  My room was modern, clean, roomy, and quiet.  Lots of dining, shopping (Horton Plaza- Macy's, Nordstrom's) and entertainment (Gaslight district) choices within a short walking distance.  The lobby/ front entrance are currently under construction, but it is still easily accessible.

    28/01/12 | Link | Rating: 4.0
    87. Paul T.
    As of this writing, the hotel is undergoing a major renovation inclusive of the main lobby and front entrance. Despite weekday construction, valet service was not noticeably impacted, and noise was not evident from the 12th floor. It's my understanding that the renovation is currently anticipated to be completed in March of 2012.

    15/11/11 | Link | Rating: 4.0
    88. Jana T.
    Central location, good prices. The renovated rooms are beautiful, all very clean and the staff extremely helpful.  We will be back. The renovation itself does not affect us and we did not feel inconvenienced.

    06/04/12 | Link | Rating: 4.0
    89. M D.
    I let someone else book my travel for this trip - big mistake. I ended up at a Westin. I see the major hotel chains like Westin still charge over $10 per day for Internet access from the guestrooms. Are you kidding me? And this is on top of $200+ per night for the room (and the $5 for the $0.99 water in room). And they say they cater to business travelers. Give me a break. As for the fitness center - out of 5 stationary bikes, 3 were broken.

    Next time I stay at the W or Solamar, both of which offer better accomodations, free wireless and better service. Ughhh!

    24/05/11 | Link | Rating: 1.0
    90. Kristan B.
    It's just an "eh" hotel. The inside is very clean and well done.... Walls and doors are paper thin, we could hear people in the halls and next door! It was convenient being next door to the mall (literally) and Panera across the street is a great breakfast/lunch option. Walked around the area a bit and it was a bit sketchy... Probably would try to find somewhere else next time.

    02/07/13 | Link | Rating: 3.0
    91. Marian B.
    Great location! Right next to a mall and all the restaurants, clubs, lounges and bars in Gaslamp. Loved it! No car needed!

    Got upgraded to the top floor and it was a beautiful day so the views outside were great! The room was spacious and clean. Nothing to complain about here. I've been at better hotels but like I previously said, the location is key here. If you want to walk about Gaslamp and not worry about parking or cabbing it, definitely stay here.

    11/04/10 | Link | Rating: 4.0
    92. Keely S.
    This hotel is okay. We stayed at the Westin down the street for a few days, then moved to this one (long story), and were very disappointed. The Westin (at 400 W. Broadway), was like a luxury hotel. The staff were amazing, attentive, helpful, warm, I can't say enough good things.....about the OTHER Westin. This one, in the Gaslamp district, has not measured up the same way. The staff is okay, nice, but not overly helpful (the bellboys are great, I will say that!). The elevators though are dirty, there are stains on the carpet in the hallways, stains on the carpet in our room (stained carpet is so gross to me in a hotel, who knows what it's from!) Overall the place just looks a little beat up once you leave the lobby. Oh, and the WORST thing of all is the pool/jacuzzi! They don't advertise this, but their jacuzzi is completely seperated from the pool, and is TINY! My daughter wanted to sit in the jacuzzi, so we got all dressed and ready, went down, only to discover that it was full, with 8 people in it. This is a large hotel, and I feel that they really missed the boat on the pool area.

    My advice is to book a room at the Westin on Broadway. It is amazing compared to the Gaslamp Westin. And they are only a few blocks from each other, and identical in price.....I promise you will not be dissapointed!

    05/07/13 | Link | Rating: 2.0
    93. Jen F.
    I only stayed here for one night- on a business trip. The hotel looks very nice and clean. I love the layout and the decor. The ambiance is nice. Great location too. I love the view from our hotel room as well but one thing was wrong- one BIG thing- the bathroom smells like an old sewer!

    30/01/12 | Link | Rating: 1.0
    94. Sarah M.
    i booked a room at the westin while i was in town for a conference at the convention center.  i was initially drawn to it due to its prices being slightly lower than the swank places right next to the center, as well as it's proximity to all thing gaslamp.

    3 stars because all the most important things were present: decent rooms with good bathroom facilities, amazingly comfortable beds and bedding (did not want to get up for those early meetings!) and kind, responsive staff.  however the other perks were not fantastic- the view from our room was an alley, the construction made navigation of the hotel difficult, the pool/hot tub was very unimpressive compared to the others in near vicinity, and the breakfast items that are usually offered as complimentary cost an arm and a leg.

    all in all, i enjoyed the location of the hotel and my limited time spent in relaxing in bed, but next time i visit the lovely city of san diego, i will probably spend the couple extra bucks and stay elsewhere.

    01/12/11 | Link | Rating: 3.0
    95. Nicole M.
    Pool was COMPLETELY taken over by screaming and mostly unsupervised children.  Underage children using hot tub and splashing about as we were trying to relax. No staff monitoring this area at all.   When we were able to enjoy the hot tub in the middle of the afternoon with no kids around, we were asked to be quiet due to spa services going on next door.  Very disappointing in that regard.  

    Of course the Heavenly bed was fantastic.

    But we were above a courtyard attached to conference room and had extremely loud guests outside our room every night into the early morning hours.  Hotel would do well to close this area off after 10pm.

    Close to Gaslamp, so we were surprised to see so many kids, may be better when school is in session.  Close to Petco, which was also nice.

    Concierge NEVER returned our call to make dinner reservations.  Did it ourselves.

    01/08/11 | Link | Rating: 3.0
    96. Roger S.
    Westin delivers again!

    21/06/12 | Link | Rating: 5.0
    97. Alicia M.
    Stayed here for the weekend the hotel itself is nice! However service was not all that great!! Valet is a joke and so was the customer service whom we tried complain to! also housekeeping is not honest!

    02/01/12 | Link | Rating: 2.0
    98. Aaron S.
    In June of this year, I had family stay at the Westin for four days.  I loaned them my car and would park in the roundabout while loading and unloading her two young nephews, an infant and toddler.  The valets, while pleasant, always seemed mildly irritated we didn't hand over the keys and allow them to park at their rate of $35/day.  Most of the parking was for 15-20 minutes, the longest time parked was in the morning when I would meet them for breakfast across from the hotel lobby, typically less than an hour.

    My sister and her family decided to go to Disneyland and kept the car overnight with the valets.  The valets had the car parked in their garage for overnight for two days during their stay.  Unfortunately, one of her kids got sick and they never made it to Disneyland.  The next day, we went to Sea World together.  Once we got out of the car, we noticed a large, irregular and deep scratch on the passenger side door.  This scratch was roughly hip high and looked like it could have been made by a key.

    I don't know if this was done by the valet intentionally, accidentally, or not at all.  I don't know if this was done by a guest, or a transient passing through the hotel.
    I brought the scratch to the attention of one of the valets.  They filled out an incident report, but neither myself or my sister was given a copy.  I asked if the hotel had any security cameras within the hotel parking garage or entryway.  One valet told me 'yes', but the on-site manager told me 'no'.

    After several days without hearing from the manager, I reached out to Erickson Williams.  His business card states his title as Shift Manager for the Westin.  He told me that they couldn't be sure the scratch happened on Westin property.  I asked if he had an opportunity to view any security footage and he told me they didn't have anything to review.

    Next, I asked for the hotel's written policy for when a guest parks their car and incurs damage.  To date, nearly three months later, I have still not heard anything from Erickson Williams, any Westin staff or member of ACE Parking Management.  Guests of the Westin beware:  if you park with the valets, any damage done to your vehicle will not be remedied.

    12/09/12 | Link | Rating: 1.0
    99. Adam H.
    The room is contemporary and clean. The beds are very comfortable. The bathroom has an odd design, but serves its purpose (an exhaust fan would be nice.)

    The front desk and valet staff were courteous and professional. I'm not a fan of the $30 valet overnight parking fee (then again, who would be?)

    The hotel is within walking distance of shopping and a plethora or restaurants along Fifth Avenue which is a huge bonus!

    27/11/10 | Link | Rating: 4.0
    100. Debbie P.
    Great location. Nice hot tub. Shower was spotty fluxuating from hot to cold. The room was nice but the lighting in the bathroom was dim and difficult to do my hair and makeup in. The room had two double beds but they were smaller than most if that is even possible and the bed was sort of soft and lumpy. If I had paid full price I would have been sorely disappointed, but I got a deal on Priceline. I guess I know why they were on Priceline, lol- never have had such a poor Priceline experience until now.

    07/05/12 | Link | Rating: 2.0
    101. Jason M.
    Stayed here for the Chargers/Ravens game last year. Great location in the Gaslamp district and also next door to a mall. My wife loved it, during the day she went shopping in the mall then in the evening we would stop in one of the many restaurants in the Gaslamp. Even the Padre's stadium was within walking distance, a shame tho that they were playing an away game when we were there. Would have loved to have seen a game there.

    The rooms were very nice, clean and spacious. Everyone was friendly and we asked where to get breakfast and they suggested an awesome place for pancakes called Richard Walker Pancake House, review coming soon.

    Not sure about the parking or valet as we took a shuttle from the airport to the hotel and didn't need a car since everything was close buy.

    Overall a great hotel in a great location, when I can get back to San Diego I will be staying here.

    27/07/10 | Link | Rating: 4.0
    102. Maria F.
    We stayed in a luxury suite for 7 nights. The staff was very courteous, room service was excellent.  The view was nice, especially at night. The room itself wasn't anything to rave about. The bed was very comfortable.

    Television channel selection was fine for adults, but not a single channel for children unless you want to pay for On-Demand episodes.

    The newly refinished fitness center is acceptable; quite a bit of variety for a hotel gym.

    The pool was the biggest disappointment. It was not as advertised, they used a different photo online when booking and was much smaller than anticipated. The chemicals in the water caused my daughter's eyes to burn for hours after, even after rinsing them out several times.

    We became frustrated with the restaurant.  Service for breakfast was poor, we had to hunt down the servers a few times to pay our tab. The food was never quite right: chicken was too dry, tacos were too spicy, etc.

    The location was decent. There are many places to go that only require a few minutes of travel: SeaWorld, the Zoo, Coronado Beach were a few places we visited. There are also many great places for shopping and dining.  However, walking around downtown felt very dirty; many strange odors, gum and sticky stuff all over the sidewalks, lots of panhandlers, birds everywhere waiting for scraps of food.

    Next time we visit San Diego, we'll find a different place to stay.

    05/09/11 | Link | Rating: 3.0
    103. Kelly O.
    Amazing hotel! The heavenly beds are sooo nice. I was here for a Navy conference last May and it was just so nice! I like that it's located next to famous diners and bars...the service is out of this world! I arrived and they explained I was in a double bed room, I asked if there were any king rooms available and they said that the rooms reserved for our conference were double beds, but she would look. She then upgraded me to a beautiful room with a king bed and a view! Wow! This was all for no charge, I stay at Westins and I'm part of their preferred members (which isn't hard to be)...so maybe it was just part of the deal? Anyway they are all very nice and are very helpful to whatever you need/want. Only thing is that one night I did not want to go out and so I ordered room service...when all was said and done my cheeseburger and fries was $35!!!! AGH SCARY!

    12/03/11 | Link | Rating: 5.0
    104. Ernie S.
    Had the chance to stay here on a weekend trip.  It's a great hotel with all the amenities.  I think my only real issue is that there was no free Internet access (wi-fi or otherwise).  Other than that, the room was meticulously maintained and the lobby area was very warm and inviting.  
    It's proximity to the gas lamp area is ideal and only a quick drive to Coronado, the zoo or the airport.

    23/08/11 | Link | Rating: 3.0
    105. Johnnie M.
    Great hotel, consistently friendly and really great gym. Love staying in their hotels for business or pleasure. Wish they'd sort out their annoying Internet login system though..

    19/10/12 | Link | Rating: 4.0
    106. richie e.
    I've been a part of many events here and the event staff has always been more than helpful and fast to fulfill requests. It's nice how there's always a door man that opens and greets you at the door.

    Bar service is kinda slow though. This one time when I was with the only group in the bar after an event we had to re ask for some orders.

    15/02/11 | Link | Rating: 4.0
    107. Todd Z.
    Great stay for an anniversary get-a-away.  Great location for walking and catching many of the sites.

    We stayed on the 14th floor, away from a lot of the noise.  We were disappointed that the exercise facility was not operational, but appreciated the passes to the nearby fitness center.

    Our rooms were well appointed and clean, and the beds were very comfortable.  

    On a minor note, we found that the water temperature was inconsistent for the shower.  Nothing freezing or scalding, but the temperature did vary and was a little off putting.

    The staff was courteous and helpful and responded to our requests very promptly.  

    Note that you do have to pay $32 per day for parking, but considering our location, this was more or less a fair rate and did not bother us.  Also, Wi-Fi is available for free in the lobby, but you have to pay in your room.

    07/08/11 | Link | Rating: 4.0
    108. Taylor M.
    We arriving after driving through freeway gridlock from Orange County.  I guess that is to be expected in Southern California.  The hotel is easy to find, especially if you are familiar with downtown San Diego.  The valet area is a little busy, especially when we arrived on a Saturday afternoon.  The design of the front limits the amount of cars that can parked next to the front entrance.  We were lucky to snag a spot and unload our luggage.

    The bellhops were very efficient and friendly.  Our room was nice as it was a couple of floors above the pool.  By the way, the pool area was small, but our view afforded us some great views of the girls and guys lounging at the pool.

    All in all, not a bad hotel, and you cannot beat the location.  What I remember is that the valet fee was pretty high, but I think that is the norm for downtown San Diego.

    25/09/11 | Link | Rating: 4.0
    109. Jason V.
    Stayed here for one night because I had been overbooked at the US Grant. Room was fine, although the "corner" room I had was the strangest designed room I've ever seen in a hotel... Shaped much like a boomerang...

    Walked in room and found the maid had left cleaning supplies in the bathroom... In a Westin? That was surprising. Had some issues with temperature control.

    The drunk rowdy neighbors showed up following the wedding downstairs that night... Had a full Bose stereo, a keg and at least 25 people in there... At midnight I called downstairs and to their credit they were on it immediately...

    Overall was fine as a placeholder to it's older, more refined sister, the US Grant...

    27/09/11 | Link | Rating: 3.0
    110. Michiko L.
    Great location! Didn't have to use my car once we arrived.  Walked everywhere!  Definitely recommend the location.  Facility is good would stay again.

    27/07/12 | Link | Rating: 4.0
    111. Mimi L.
    I'm usually a fan of the Westin but this one fell short.

    I'll be straight to the point:

    -Good Location
    -Overnight parking was $32 (cheap compared to SF and NYC)
    -Clean bathroom

    -Found orange/brown spots on my cover
    -There was a taxi line but no one was there to wave them over or to organize it
    -I tried calling the valet to bring the car around so that when I got downstairs the car would be there. Nope! That wasn't an option

    Done, done, and over it.

    02/06/10 | Link | Rating: 2.0
    112. Mandy L.
    Dates: 7/27/11-7/29/11
    Room: standard (unnecessarily assigned to a handicapped room) 825
    Floor: 8th
    View: NBC tower, patio below (third & fourth floor), obelisque

    The bed is *pretty* good, but the pillows are amazing!
    You can sign up for their (free) preferred guest program during check-in
    The concierge is REALLY helpful, calm, and respectful
    The rooms are chic and contemporary
    The furniture in the room is very comfortable
    The bathroom and shower are immaculate
    It also has a backlit mirror, a zoom mirror, a blowdryer, and tons of towels
    There is a lot of closet room, a safe, and a flat-screen TV
    The location is the best part: part of a mall with a huge and unique food court, a 5 minute walk from all of the gaslamp district, a 5 minute drive from Balboa Park, the zoo, seaport village, and the convention center.
    There's a coffee shop open till 1:30 am, a fine dining restaurant, and a club-style bar with dark intimate mahogany and leather furniture.

    One side of the hotel is on a one-way street (google gps on droids and iphones will direct you to enter only on that side, which is not the only way)
    The obelisque is actually ugly enough to note in my con's list
    there are homeless people which are allowed to roam around the hotel, especially in the morning and in the "public" bathrooms on the third floor and the first floor
    It's obvious the 800 number for the hotel chain does NOT like customers from priceline
    The TV is almost impossible to watch, without paying (you have to go through 4 menu options to change the channel- every time)
    The internet is NOT free

    We were disappointed that we couldn't extend our stay, even when willing to pay top-dollar.  I spoke to 3 different employees through the given 800 number and each time was told "we don't deal with Priceline customers." wtf, right?! Also, it SUCKED they put us in a handicapped room when we didn't request it. Our room was missing a club chair, a footrest, a proper sized table, a door on the bathroom (there was a peekaboo door instead), and storage in the bathroom.

    it costs $32.00 and it's worth it once you realize how impossible it is to park downtown overnight. What does suck is the staffing for the valet. They are very friendly, apologetic, and efficient; but our 8 times in dealing with the valet- they were understaffed and unable to get our car when we called from our room, and took (at the longest) 15 minutes to get our car.  They also put the keys to the cars for pick-up, sitting (UNATTENDED) on top of the reception booth. They also park too many cars for viewing- the largest, most lifted SUV's and Trucks that really backs up the flow of traffic- literally.

    In the future:
    I don't know if we'd return to this hotel, there are so many other options. It was nice, but the homeless all over the hotel freaked me out, the valet (with the unattended keys and long waits), and the rudeness on the phone really stop me from saying we'd return... even though the actual hotel is beautiful.

    30/07/11 | Link | Rating: 3.0
    113. Debra T.
    We are Starwood Members and spent a night in San Diego with my son and his lady friend.  This Westin was nice but was more like a Sheraton caliber than a Westin.

    The rooms were clean, the location was great, the vibe in the lobby and at the lobby bar was good.  The rooms were a bit dated but clean.

    STAY AWAY from the female concierge who works at night!  Not knowing any restaurants in the area, I asked the Concierge where to eat.  I told her 3 of us liked Mexican and one was only lukewarm to Mexican.  She whipped out the Urban menu and it all looked American to me but I figured she must be reccommending it for a good reason.  She insisted the place was fabulous and insisted on making the reservation.  Well I hope she got  a kickback!   There was NO Mexican food at all   The prices were WAY TOO HIGH for the quality of food,  The waitstaff was lousy
    I was dressed casual nice in a black skirt and nice top with heels and was way over-dressed.  When I stay in a Westin, I expect the service to be a little better than this.  I felt duped.

    25/11/12 | Link | Rating: 3.0
    114. Matt S.
    I've stayed at the Westin Gaslamp a number of times whenever doing business in San Diego, most of my co-workers do as well.

    A brief synopsis of the Westin Gaslamp:

    Front Desk Staff -- Friendly, professional, and always ready to assist.

    Rooms -- Clean, contemporary, and are currently being updated.

    Location -- Adjacent to Horton Plaza, civic center, and Gaslamp restaurants and bars.  About a $15 cab ride from the airport.

    -1 star because they charge you extra for internet.

    26/02/11 | Link | Rating: 3.0
    115. Joshua B.
    I stayed here last year for a conference.  The location was superb - about a 15 minute walk from the convention center, a 15 minute cab ride to Balboa park, walking distance to the water.

    The room quality was great.  Comfortable, clean, and great service.

    05/05/11 | Link | Rating: 4.0
    116. Tony D.
    The Westin Gaslamp has all the amenities and services that you expect from Starwood hotel properties. I was there for a recent business trip and the manager helped me out. I had booked two nights at the hotel well in advanced of the trip and only remembered this the night before I was supposed to leave..for my one night's stay. Instead of charging me for the first night that I was not going to use because of the late cancellation, they waived the charge. I really appreciated that and that is why I try to stay at Starwood hotels when I can.

    Location: Close to all the activity of the Gaslamp. It is much closer to the action that the W San Diego.
    The Heavenly Bed.

    It is close to the action, which is nice, but it is right next to the Horton Plaza mall. It is nice during the day, but at night there are some interesting characters that loiter around the taxi stands.

    25/09/11 | Link | Rating: 5.0
    117. Gerald A.
    Loved the hotel and location but the New year's Eve party put on by an outside vendor was terrible. DJ Scotty Boy never said a word nor even came on while we were there. Just randomly music starts playing and the drink lines are crazy. Maybe 8 bartenders for close to 1000 people. We left and went down to the regular bar a little past eleven and just rang in the new year there where the staff was great. Would stay at this hotel again but never purchase another New Year's Eve Event from them. They need to do a better job of researching the vendors they are going to stick their reputation on.

    02/01/13 | Link | Rating: 3.0
    118. Joe C.
    This is a difficult review but I'll keep it short. First off, the service I received was A+. Although the day & night I stayed was about a C-. Why? First off why is there always construction going on at hotels?? And why does it seem like it's always either on, above or below my floor. And why do they always try to say, "Oh but it shouldn't effect your stay"! Yeah right. Knock, knock, bang, bang, bang all night & early morning. It wasn't LOUD LOUD, but annoying enough.

    The very worst thing about this place was how transparent the walls were, YOU CAN HEAR EVERYTHING YOUR NEIGHBORS ARE DOING!!! EVVEEERRRRRRRRYYYYYTHINGGGGG!!! Hey if you're into voyeurism then go here because you could literally tape a porn soundtrack for sure! I don't know if the walls are made out of rice paper or if they accidently blew off all the sound deadening material during construction but when I can hear the next door room have sex, fart & pee........uhh pretty much in that order, then the insulation or lack there of is way to apparent. They need to fix that right away. I don't know what was worse hearing the girl moan or hearing her moan for only 2 1/2 minutes. Really dude, 2 1/2 minutes? How do I know? Because he started & was done during a commercial break when I was watching ESPN!!!!

    Anyway, if you're under 30 & just want to party your ass off this is an excellent hotel to stay at because it's walking distance to ALL of Gaslamp. BUUUUT if you're older than 30, need your sleep, or are a light sleeper & on business or conference, then DON'T stay here.

    19/12/10 | Link | Rating: 3.0
    119. Tom S.
    Summary:  Pleasant room in convenient location.

    Service:     Good
    Room:       Good
    Value:        OK

    Good location that's walking distance to the Gaslamp Quarter. One of the good things about the location is that it's on the edge of the Gaslamp Quarter - so in the evening when traffic in the Quarter is a huge multi-block traffic snarl - you can still get in and out of the hotel.  

    The room was very pleasant, clean and comfortable.  

    We didn't eat at the hotel - so can't comment on the food.  

    OK outdoor pool on the 3rd floor with a fair amount of outdoor seating both in the sun and shade. Lot's of towels available.  

    Only low light was a small indoor Jacuzzi in a small , loud, echoey room.

    11/09/11 | Link | Rating: 4.0
    120. Raciel D.
    We stayed here on two separate occasions which happened to be a week from each other (5/21-5/23 & 5/27-5/29). On both stays there were some positives and there were some negatives.

    First, the positives:

    Location: It's perfect. If you want walking distance to Gaslamp sites, this is pretty central.

    Price: The rooms of the hotel are priced pretty competitively (considering the area), and it's always better if you're SPG (Starwood Preferred Guest). We were expecting the valet-only policy and looked up the cost ahead of time so there weren't any surprises.

    Internet Access: Though I agree that if you're paying so much for accommodations, in-room Internet access should be free, the lobby internet was sufficient when needed (I didn't have time to surf the web on my holiday, anyway). There were lobby computers connected to a printer for travellers that wished to print their boarding passes (which my sis did).

    Service: The service is pretty awesome -- on both stays, we were impressed with the prompt, friendly, courteous and attentive hotel staff (from the Valets, to the bartender, to the manager at their restaurant). It wasn't too friendly to the point of being pretentious either. One of the instances of our stay, the manager of the hotel's restaurant (Horton's Bar & Grill) extended their Sunday brunch buffet hours to accommodate our late arrival!

    So what's up with my 3 star rating? The rooms. At least 3 of 2 rooms that we stayed in. Bear with me as you figure out the maths. ;)

    On the first stay, our first night was horrid, despite the fabulous view overlooking the obelisk at the entrance rotunda. There was some sort of function/party going on at the Westin balcony so the music was blaring 'til midnight. Then around 2AM, when one thought they had peace and quiet, the sound of the siren of ambulances/emergency vehicles and/or firetrucks came through the closed window.  The second night was a bit more tolerable, albeit we were still lucky enough to hear the sirens coming from the street and into our room. The curse of staying at the Gaslamp, I suppose! This was for a room on the 11th floor.

    Our second instance at this hotel (again, it was merely a weekend later) was semi-better but for the smell of the first room assigned to us: it reeked of cigarettes. This was where that great service came in, though. They switched us to a new room within 15 minutes and we didn't even have to go downstairs to get the new key (they sent someone up). The "new" room was fine except for the seemingly faulty A/C: The temperature didn't dip any lower than 71 deg Farenheit, despite setting the A/C to cool. Still, despite the rather warm night, we weren't greeted with ambulance sirens as with the previous stay (these windows either kept the noise out, or there weren't any drunks that needed help those evenings ;)). This was a room on the 9th floor.

    Despite all this, I'd really stay here again because of the convenient walking distance to the Gaslamp bars/nightclubs/locations.

    FYI: there is one free bottled water per day in the room and you can ring to have another (free) bottle brought up. Also, when leaving, mention to the Valet that you're checking out and you get chilled bottled water (per person) for your trip home.

    01/06/11 | Link | Rating: 3.0
    121. Alvaro O.
    Perfect Location in San Diego!  Two blocks away from the bar, club, and restaurant strip at the gaslamp, walking distance to Petco Park (15min), walking distance to the USS Midway museum, and a cab ride away to balboa park!  Parking at the Westin is pricey - $35/day.  I paid about $30 for parking next to Petco park for two days! Can I get a woot woot!

    11/01/13 | Link | Rating: 4.0
    122. Michael C.
    Really enjoyed my stay here. When I was looking around at options, everything else was pretty expensive upwards of 200 dollars a night. I was able to get a few nights here for 140, which at the time was the cheapest I could find on Priceline. The hotel is minutes away from the airport, very quick ride. The staff was really nice when I entered, be it at 2am checking in - haha! Usually you're supposed to check in before you party, I did the opposite. They accommodated me nicely.  Now I had been told by my friends, @Nina, that the beds here are from another world, and I was going to be very critical. In the end, the bed went through its rigors, and I woke up without any aches in my back. That's what she said.

    The hotel is literally right outside of horton plaza, you can go shopping get your morning breakfast from jamba juice or starbucks. The 7 bus (I know native San Diegans are like what the hell is a 7 bus) picks up right outside of the hotel as well. You can take that to the Zoo and Balboa Park.

    Checkout was very easy as well. I'm definitely staying here again if the price is right.

    26/08/11 | Link | Rating: 5.0
    123. Michael S.
    Great Location, Clean, good size rooms, Bar, Food, comfy bed.......I would come back.

    01/07/12 | Link | Rating: 5.0
    124. Brien M.
    Here for a meeting and I found the newly remodeled rooms are great -- very clean and spacious.

    The rooftop heated pool and hot tub -- incredible.

    Our meetings and banquets have been very well done with lots of competent wait staff.

    There is construction noise right now, but that will pass. Otherwise, I can only say it has been a nice stay so far.

    16/11/11 | Link | Rating: 4.0
    125. Jennifer C.
    I love Westin hotels.  I booked this hotel nice and early for Labor Day weekend because I knew prices were going to jump fast.  Surprisingly this was the cheapest out of all the other 4 star hotels in the area and I was definitely happy about that.  The beds, as always, are awesome.  Facilities are clean and modern.  Location wise, it was perfect- close enough where we could walk to restaurants, or take a bus to the Zoo/Sea World, but not right on top of the noisiness of the clubs.  -1 star because we were given a room with a sliding bathroom door that would not lock or stay shut!

    10/09/11 | Link | Rating: 4.0
    126. T T.
    Came with some friends couple weeks ago for a lil SoCal Sun - but it was gloomy as a mug. Anyways, the hotel was nice, great location next to the mall and in the Gaslamp so you can't go wrong. Pool, hot tub, gym were alright too. Got the govt discount too so I'll be back.

    08/06/12 | Link | Rating: 4.0
    127. Alex H.
    The location is fantastic right next to the Horton Plaza Mall and within walking distance of many clubs bars and shops in a lovely historic part of town. Not to mention a walk to the ocean. The staff was extremely friendly and accommodating. They helped me decompress with bottles of water when I got in and the rooms where clean and well kept. It was very quiet. The pool and hot tub are good although I got some odd looks from locals swimming in what they consider winter weather at 77 degrees. The food in the restaurant was really good. I can't recommend this place enough. I will definitely be staying here again next time I am in California.

    26/07/12 | Link | Rating: 5.0
    128. Sara E.
    You know... based on my last Westin experience (the St. Francis) I was hesitant to stay here. However, it was REALLY nice. It was indeed heavenly. The rooms were immaculate and the staff was very accommodating. The pool area was gorgeous!! I was NOT expecting that! The internet was not working in the lobby so they comped it for us in our room. My only complaint is charging $15.00 for a movie that is NOT still in theaters and NOT giving us the option to even pause it to go to the restroom. And you can only watch it once. Well, guess what? I fell asleep. They comped us for our second viewing, luckily. But I just think that is silly. Why can't we at least pause it? Other than that, Westin is back on my a-ok list of hotels. Would love to come back again soon! :)

    TIP: There is definitely $10 overnight parking that literally connects to the hotel. They just don't tell you that. Drive around the building and you will find it.

    20/03/11 | Link | Rating: 4.0
    129. JEANNE Z.
    I would best describe this place as the "ghetto" version of a Westin wannabe hotel. Not even "Ghetto-FAB" (which I'm not opposed to, per se), but "ghetto".

    I've stayed at plenty of Westin hotels in Washinton D.C., Chicago... etc. It's my go-to "splurge" weekend venue. I love LOVE LOVE (!)  the heavenly showers and beds and all the small details like name brand toiletries and robes/slippers... etc. So when it came down to throwing a Bachelorette weekend getaway for one of my girls this past Saturday, I wanted to throw down and go all out. Having said that, this hotel "SEEMED" like a legit Westin.... based on location, $$$$ price, and hello? It's a Westin!

    First off, the service sucks. Check in time is at 3PM and we had 4 rooms booked on the same floor. 1/2 of us didn't even get access to our rooms until past 5PM. Why? Because the previous bastards in the room wouldn't check out and once they did, the housekeeping did a half a$$ed job and left some residual #2's in the toilet. GROSS!!! For all these hiccups, they didn't even offer to comp our $32 valet parking fee. I've worked for Marriott in the past during my college years and I was always instructed to keep the customers happy when you F*-up and the people here don't give a $hit about your satisfaction. SERIOUSLY.

    Second, what kind of hotel nowadays (name brand or not) have restrooms WITHOUT VENTS? I don't know about you all... but when it comes to taking care of #2's, I'm pretty butt-shy and the fact that you can hear a pin drop in the bathroom WITH the TV on outside is pretty redonkulous no? Not to mention the fact that without vents, the steam (post shower) and stench (post poo-ing) lingers on for way longer than necessary.

    Lastly, it's all in the details and this place lacked it ALL. Small rooms, no ipod dock or name brand toiletries, no robes/slippers, old crusty sheets, oily phones, old school rail-rolling doors, feather pillows kinda smelled like butt sweat (gross!) Housekeeping needs to stop doing just the bare minimum.  Simply tossing the trash isn't gonna cut it for this travel junkie who expects to get what she pays for.

    Spend your money somewhere else. There's plenty of other hotels within the gaslamp area that will live up to their reputation. As for THIS Westin? Never again. Talk about weak sauce...

    19/04/11 | Link | Rating: 1.0
    130. Carolyn N.
    Nice and spacious pet-friendly hotel. We brought our two dogs here and they loved the stay. It's quiet and roomy. My only complaint was that they have no courtyard or area for the dogs to go potty on at the hotel itself. There's a park down the block (all artificial grass) with potty bags available for easy clean up. It's not a far walk, but it was inconvenient. We stayed on the top floor, so when we wanted to take the dogs out in the morning and at night, we had to go in the elevator, walk outside to the main streets, and down the block to the park. Other than that, no other complaints.

    21/07/11 | Link | Rating: 4.0
    131. Colin S.
    My family had an excellent experience at the Westin Gaslamp.  Upon arriving our city-view suite was not available until 5pm due to an SPG gold already occupying it (late check-out is part of that status) - so they offered to upgrade us to free to a bi-level presidential suite instead.  The room and views were amazing.  Better yet was the fact that every employee of the hotel was incredibly accommodating throughout our stay.  We borrowed a stroller, umbrella and high chair and ever staff member seemed delighted to help in any way possible.  The staff was clearly well trained and motivated and the property is immaculate.  In addition, the location was perfect for walking to attractions and driving to others such as the zoo.  We loved the entire experience.

    01/11/13 | Link | Rating: 5.0
    132. Michelle J.
    I stayed here with four of my girlfriends for a Memorial Day weekend vacation.  The location of the hotel is great for shopping in Horton Plaza and eating/partying in the Gaslamp Quarter.  However, it's a 15ish minute drive out to the beach areas (PB, Mission Beach, La Jolla) which you'll probably want to rent a car for.  Valet parking is the only available option at the hotel, and it is offered at the steep rate of $32/night.  The staff said there were some public parking garages nearby by $10-15/night, but there are no in-and-out privileges for those garages.

    The lobby and community areas were nice.  They've got a pool and fitness center open til 10pm, and I give five stars for the 24-hr jacuzzi access.  The room was okay, though I expected more from a major hotel chain like the Westin.  Our bathroom light socket popped out of the wall at the end of our first day.  The bathroom tub didn't drain well.  And one of the wall outlets would always short circuit when more than one thing was plugged in.  On a positive note, they do include a minifridge and safe in the guestrooms.

    31/05/11 | Link | Rating: 3.0
    133. Leslie B.
    Last weekend I stayed with two of my best girlfriends to celebrate a very special birthday.  The location is perfect...in Horton Plaza and the Gaslamp....so we could go out and party like there was no tomorrow!  The hotel is nothing special, but for a reasonably priced hotel, it is very clean and the service is excellent.  Valet is a bit pricey ($32 to have them take your car overnight).  Everyone who worked there was really nice.  We were so excited for our mini-vacation that we decided to get shots at the hotel bar when we walked in at 1:00 PM.  The bartender hadn't opened yet, but he opened up for us anyway.  He took time to pour shots into our own special shot glasses and took pictures for us!  We also forgot out bottle opener, and they brought us a bottle opener and corkscrew to the room.
    The room was not too fancy, but had a great view of Horton Plaza...perfect for people-watching. They have a great mini-fridge...it doesn't have any of those pricey bottles for you to buy, so we had plenty of space to store our drinks and snacks. I liked the bathroom a lot.  We had cute green leaf soaps.  Also the mirrors are great for makeup and the tub/shower is spacious.
    I was a bit disappointed with the pool.  It has a gorgeous view of San Diego from the rooftop, but the shape is odd.  It is long and you can barely fit chaises around it because the deck is so narrow.  In fact, when we arrived, they were awkwardly lined up in rows at that one end of the pool that had a bit of space. We had to drag our chaises to the side in an attempt to get close to the pool.  Also, the jacuzzi is an odd shape, and it is inside in a small room.  I had wished there had been another outside next to the pool, as it was a cloudy cool day.
    All in all, this is a classy, convenient hotel.  It isn't quite the party place, but we had a great place to start and end our night out.

    27/05/11 | Link | Rating: 4.0
    134. Mandolay B.
    I have always had great experiences with any Westin hotel.

    16/01/13 | Link | Rating: 5.0
    135. Christopher B.
    I was a little worried about staying here last week after reading some of the reviews about the room conditions. I can say the remodeling is done as far as I could tell and our room (1528) was spotless. We had a great view of the bay and got our room for 119$ on hotwire.com . It was very peaceful and we heard no noise from anywhere, including from the hall. We were there for just one night on Wednesday night just after memorial day so maybe the party people were gone, however the place seemed pretty busy. Maybe it's worth paying the extra few bucks for the upper floors.

    The bed was as comfortable as you expect a Westin bed to be. My only complaint was that the tv remote needed new batteries and the iron leaked water but everything else was great. Not much to really complain about. The staff was great and we got a USA Today paper at out door in the morning as well as a paper from the day of arrival waiting for us when we arrived.

    The room had a coffee maker and all needed supplies and was stocked with Starbucks coffee and Tazo tea bags. There was also a fresh orange waiting there as a midnight snack.

    The hotel is practically in the mall and really only about 3-4 blocks away from all the nightlife and restaurants you could ever want.

    The valet parking was $32/ day and there really not many other parking options near by that we could find without all of the meter and parking regulation issues. You really don't need a car if you area staying here and playing in the downtown area or are using the convention center.

    We would easily stay here again!!!

    15/06/11 | Link | Rating: 5.0
    136. James Y.
    Nice hotel. Good prices.  My friends and I stayed when we came down to SD to spend the weekend.  The room was a good size and we had a nice view of the gaslamp area. This is a place that I would stay at again the next time that I am in the gaslamp area.  See you next time SD!

    29/11/09 | Link | Rating: 4.0
    137. Lisa M.
    I can give some leeway for properties that are under construction, but I really hope the windows in the room are part of the planned renovation as the current ones are paper-thin and may as well been wide open.  It was the loudest hotel we'd ever stayed at.

    The room decor has been renovated so it was modern and sleek.  But the ice skating rink across the street was playing music and it sounded like a speaker was set up in our room.  The whole reason we booked a room was for a conference that started at 6:30am, having to wait until 10pm for the music to stop didn't help. If the windows were better quality, we would expect a little noise, but it was LOUD.

    It's a convenient downtown location, but it sounded like we were on the streets of New York.  Every siren could be heard from blocks away, and we could audibly hear voices from people walking on the street below, which gave us an indication that the sound deadening was non-existent.

    Don't stay here if you're looking for a good night's sleep, but if you want to party all night, this is it.

    27/01/12 | Link | Rating: 2.0
    138. Margaret O.
    My cousin booked  us a room at the Westin for Our cousin's Bachelorette. The Westin staff from valet, concierge, doorman, bellman and the hotel maids were super courteous and attentive. The room was large airy and clean. The bed was heavenly; I slept like a baby. Perfectly situated at one end of Gas Lamp District. Everything is at walking distance.

    08/04/13 | Link | Rating: 5.0
    139. Lisa Z.
    We stayed here on New Year's Eve and at that time, the hotel was under construction.  The entrance was off of 1st instead of the normal archway, as told by the usually very reliable Google Maps.  That's because the whole valet and drive up area closer to Horton Plaza was all blocked off due to the construction.  
    Hotel room- spacious, gracious, quiet, love the lighted electric mirror, Heavenly Shower and Heavenly Bed (pillow top).  Love the "crack" a previous reviewer spoke of- their White Tea and Aloe fragrance in their bath/body/shampoo products and it used to be piped in the HVAC System. Not so much this stay, but it normally is in the Westins I have been in.
    The valet fee for one night was $32.  The massive hoarde of post NYE-ers exiting Sunday morning caused a traffic jam, and we had to wait about 15 minutes for our car to get out of the valet, but that was a feat within itself by the valet staff.  They were ON IT and hoppin'.  They earned that cash that day.
    No real room complaints except for flimsy, ugly sliding door between bathroom and main hotel room, which inevitably gets marred and discolored by the rubber, and the very scratchy towels.  Also a big downer was the blasted Horton Plaza ice rink waking my tired ass up at 10am when I got to bed after 3am.  FUN FUN FUN. The price you pay when you play.  Bah humbug.
    Bartender and bar service for early pre-game nightcap, fine.  Bar menu sad (chicken caesar I saw being served wilted, old and with Tyson chicken) and way overpriced.  Good beer and wine selection.
    Makeshift lobby area and an "under construction" path between makeshift valet area and makeshift lobby tacky.  Instead of a Westin, I thought I might be checking into Burbank Airport.
    GET YOUR SH*T FIXED WESTIN - this doesn't warrant an almost $300 price tag for the night except for how damn convenient you are.  Maybe you will redeem yourself later. Until then.... OVERPRICED for the night.

    04/01/12 | Link | Rating: 3.0
    140. Liz C.
    I've stayed in other Westin's before and this one was similar. The hotel itself was gorgeous with super friendly staff, especially the valets who consistently helped me out of my cab and asked if I needed help finding anything every time I left the hotel!

    The room was very clean, beds were very comfortable and I stopped by the "Ingredients" cafe at least once a day. The staff person there was super friendly, as well.

    I was disappointed that there was no free Wi-Fi in the room and only 1/2 hour of free Wi-Fi in the lobby per day.

    My biggest complaint, though, was that the walls were super thin! Immediately upon entering the room, I could hear the person in the room next door talking (in a normal volume) on his phone. I could also hear as clear as day which songs the guests in the room on the other side were listening to, presumably from their laptops which probably don't have that high of a volume setting, just to give you an idea of how well sound permeated through the walls.

    Considering the phone talker was also my coworker, I requested a room change at the front desk, explaining that I hadn't unpacked or touched anything, but felt uncomfortable. I was told that because it was after 8PM, the hotel was booked. It seemed odd, considering that was the immediate response that I got and no effort was made to check. It definitely didn't appear to be busy as I would have imagined if the hotel was completely booked.

    Luckily, I sleep like a log, so I could tune out the coughs, cell phone calls, etc. once my head hit the pillow, but I still felt uncomfortable hearing his conversations in the waking hours and knowing that mine weren't private, either.

    The next night, a Sunday, I was promptly woken up after hearing the guests in the other next door room when they returned at 2AM. Granted, they were speaking in a loud(er) volume, but it wasn't even muffled as one might expect when you are separated by a wall. I heard EVERY detail of their escapades. After ten minutes, I knocked on their door, considering I had to be up at 6AM for work, and all was well after that, but for someone who has gotten acquired to sleeping through just about anything, I am still a little shocked at how well sound traveled through the walls!

    24/11/12 | Link | Rating: 2.0
    141. Garrett R.
    32$ all-but-mandatory Valet charge PER DAY is outrageous and not mentioned anywhere you book online.

    There's no other parking option except a garage around the corner which is $15 per entry!

    The bed was amazing, so star for that. Other than the bed, the room was nothing special.

    12/01/12 | Link | Rating: 2.0
    142. Tanya N.
    The location of this hotel is great.  It's only a couple of blocks away from 5th street where you can find a number of great restaurants.  It's also right beside a mall and 15-20 minute walk away from Little Italy.
    The hotel itself is exactly what you'd expect from a Westin, right down to the scent.  It reminded me of my stay at the Westin in Calgary.  Service is friendly and the rooms are spacious & clean.  Part of their initiative to be green, they give you a $5 voucher/day or convert it into SPG points if you don't have your room serviced.  That is pretty good.  They also have a work-out attire service.  So for $5 they provide you with runners & gym clothes if you want to hit their gym. Another great idea though I can't say I used it so not sure how well it works.  Nonetheless, it's a great option and you don't have to fill your luggage with workout gear.
    The Old Town Tours hop on & off bus stop is right at the Abercrombie & Fitch store which is a 1 minute walk from the lobby.  So if you're looking for a quick tour around the city, this is a great option.  Tickets can be purchased at the concierge - easy peasy.  
    The hotel is great & about a $15 taxi ride away from the airport.

    01/12/12 | Link | Rating: 4.0
    143. David J.
    Waisted a lot of money on the lame New Years Eve ' Paris party'. It looked like prom in a conference room. There was no attempt to decorate this 'themed' party. Waited an hour for drinks. Rooms are average.

    02/01/13 | Link | Rating: 1.0
    144. JW U.
    Great location and a very nice hotel!

    25/03/13 | Link | Rating: 3.0
    145. Alex R.
    The construction is really irritating and with downtown San Diego's 1-way streets it took us almost 10 minutes to navigate to the entrance.  A mild annoyance but an exception to the rest of our experience.

    The location is phenomenal.  Steps to the Gaslamp District and connected to Horton Plaza.  The mom and the girlfriend were certainly fans of having a Nordstroms next door.

    The rooms were recently refreshed and updated.  I have Platinum status but there were no suites available.  They upgraded us to deluxe rooms on the top floor though so no complaints.

    $32 for in and out valet parking in downtown SD is entirely reasonable.  Yes you can save a few bucks by self-parking in a lot farther away but that doesn't necessarily make the Westin's parking a rip-off.

    21/11/11 | Link | Rating: 4.0
    146. Jess H.
    I arrived in San Diego delirious after an early morning flight. Having subsisted off of only coffee and twizzlers, and attempting but not succeeding to find a nap-appropriate beach in the area, I ended up at Sunset Cliffs, promptly got myself lost and finally bushwhacked my way back to my rental car. After that adventure, I was over exploring until after a rest. I arrived at the hotel about two hours before the stated check-in time, but there was a room available and they were happy to let me in early. The room was your standard hotel room, but it was clean and comfortable. The only issue I had with it during my stay was trying to get it above arctic level temperatures. The first night I turned the fan off and tried turning the thermostat up to seventy degrees, but still had to sleep with a sweatshirt on. Then again, I'm coming from sunny Seattle- seriously, it was 90 degrees up there opposed to San Diego's upper 70's. The rest of my stay was pleasant. The valets were very quick and polite, as were the front desk staff. The pool wasn't quite as nice as the pictures would have you believe- rooftop is a bit of an exaggeration, but it was still fine. Although I don't really know the area, the location was very convenient for my purposes of attending a yoga conference, and allowed me to do a little shopping in the area. Solid experience overall.

    17/07/14 | Link | Rating: 4.0
    147. Marvin M.
    Nice place. Rooms descent for price, particularly compared to nearby hotels. Other reviews mention thin walls--this true. Fortunately not much action going on in rooms next to mine, but I can hear every movement when people are there. Makes me want to whisper while on the phone in my room, which is sad.

    Ok, get this... To get Internet access you have to pay extra ($54 for 4 days of high speed). Having to pay extra for it isn't terribly unusual, but the $54 is for each device! So for me to use my laptop AND phone I would have to pay $108! Now that is highway robbery! When I called the front desk to confirm that I would need to pay an extra $54 for the second device, I asked the person to say it back to me. Once she did you could tell that she was embarrassed about the policy and then gave me the second device at no extra cost.

    Bottom line: pretty good place with good service and amenities and location. Be prepared to get gouged with parking and WiFi fees.

    12/02/11 | Link | Rating: 4.0
    148. Megan M.
    Awesome hotel; the reason why I always choose Westin for luxury hotels.  Aside from the always popular heavenly bed collection, we were very pleased with our room, the view, concierge and valet, and the fact they are very military-friendly.  Bar was busy with lots of folks laughing, gym was outstanding, and very conveniently located adjacent to Horton Plaza and all of the libations and entertainment of the gas lamp!!!  Would definitely stay again!

    04/06/13 | Link | Rating: 5.0
    149. Mimi L.
    The location of this hotel is great, right in the center of Gaslamp. we went shopping before checking in, there are some good shops around.

    this is a beautiful hotel, classic decor, staffs are very friendly,  valet, front desk, bell service all very nice. the room is very small for the rate, nearly $400 for a sat. night.,, it was in summer, rates are expensive.  I think all Westin hotel rooms are small. but this is a very nice room, very comfy and clean.

    we went to the pool in the afternoon, the pool is not too big, there weren't too many ppl. so we left to the lobby bar and restaurant to have a few drinks, bartender  was very friendly too.

    there are so many restaurants at Gaslamp, we picked one to have dinner and headed back to our room, ordered a bucket of corona and some pizza for late night snack in case we get hungry.

    our package allowed us to stay till 4pm the next day, that was great! I hate to wake up at noon to check out !

    overall it was pleasant experience, but a little too expensive for the quality. but I still recommend this hotel when you travel to San Diego, the location at Gaslamp is very good, you don't need to drive, walking distance to shops, restaurants, bars and night clubs!

    07/04/11 | Link | Rating: 4.0
    150. Jacinta W.
    I am such a fan of Starwood Hotels. Staff is very friendly and extremely helpful. If you even look like you may be confused someone is quick to offer assistance. Hotel is in walking distance of a mall, tons of Restaraunts, the Convention Center, Seaport Village, and Little Italy. I walked to all during my stay in San Diego. If you want to be close to all the happenings but not hear the trolley constantly, this is the place to be. The Westin in Gaslamp is terrific!

    03/06/13 | Link | Rating: 5.0
    151. Kyle K.
    First time staying at the Westin Gaslamp was earlier this month. I really enjoyed it. The staff is very friendly, the beds are incredible comfortable. The rates were reasonable even on a very busy weekend (giants game, and pride weekend). Its walking distance to everything. Will definitely be back.

    29/07/13 | Link | Rating: 4.0
    152. Scott G.
    I have stayed at the Westin Gaslamp many times over the past 15 years.  I have loved staying here and have many good memories of trips with my family while we have stayed here.  My last two stays were a big departure from my past experiences.

    The hotel is currently under renovation and is the cause of significant problems.  The regular entrance is blocked off.  You only find that out when you try to enter from Broadway Circle.  Then you find you have to drive about 5 blocks to circle around to enter the hotel a different way.

    On my first stay this past week I went to shave only to find there was no hot water running from the tap.  I don't mean the water was cold, I mean there was no hot water at all coming from the tap if only the hot water handle was turned.  Only the cold water was working.  I reported this to the front desk and they were very kind.  They hoped later that day to have the hot water back and gave me extra Starwood points for the inconvenience.  It did come back on later that day and I had no further problems with the water.

    My second stay this week was just terrible.  The first day the water appeared to be working until I was in the shower.  The water temperature rose and fell constantly during my shower.  I reported the problem to the front desk.  I was told they would assign someone to look into the problem.  I attended a conference all day and when I returned I checked at the front desk to see if the problem was fixed.   A different person helped me and believed, but wasn't sure, that it had been.  The little bit I used my sink there didn't seem to be a problem.

    That night the fire alarm went off on my floor before 6 AM.  A number of us found the stairway and assembled outside the hotel.  After waiting outside for about 10 minutes I noticed a small number of people in the lobby who appeared to be going about their business.  What little staff I could see appeared unconcerned and were not ushering people out.  I walked to the front desk to inquire what was going on.  The front desk didn't think it was a real alarm so we could go back to our rooms.  No offer of any compensation was made.  A  fellow guest then directly asked about this and an unspecified amount of Starwood points were offered to us.  The front desk person hurriedly took down room numbers so we could go back to sleep.

    At that point I was up for the day and went to take a shower.  Once again the water temperature rose and fell just like the day before.  When I checked out I wasn't asked how my stay was so I figured it was pointless to inform the person talking to me about the recurring problem.

    I suspect these problems will disappear when the hotel renovation is completed.  If so then I expect this will once again be a hotel in which I want to stay.   Until then, I don't plan on returning.

    02/04/12 | Link | Rating: 1.0
    153. Paula B.
    The hotel was fantastic in every way, except that I got bug bites in my room.  They checked out the situation right away, but their customer service was less than stellar.  They offered me a free breakfast.  Really?!...I get bugs bites the morning I'm going to my son's wedding rehearsal, bumping me out of my room for housekeeping to checkout the situation made me late, I lost the use of my room for half a day to change to another room and all you offer is a breakfast?  Just doesn't make sense.

    24/06/13 | Link | Rating: 3.0
    154. Charles C.
    Stay here if you like being treated like dirt by their security staff.  They basically tell you to shut your mouth if you talk too loud in your room.  Very unprofessional people who work on Saturday nights.  One security guard was critical of my fiancé because she had a loud voice.  Many better options in San Diego.

    04/08/13 | Link | Rating: 1.0
    155. Lulu B.
    Great bang for the buck!  The best part was the service -- the staff is one of the nicest I've ever encountered and I travel all the time.  On my last night, I needed to check-in to my flight home and print boarding passes, so I asked the front desk to direct me to the lobby's computers.  He walked me to the computers, but they were being used by other guests.  So he offered to print out my stuff at the front desk.  Unfortunately his computer started freezing up, so he told me he'll keep trying later and once he prints out my boarding passes he'll deliver them to my room.  An hour later, that's exactly what he did :-)   Aside from that, anytime we needed anything, the hotel delivered very quickly and with big smiles on their faces.

    Other pros:  great location (mall, CVS, Starbucks, restaurants are steps away), one of the cheapest rates I found in the gaslamp quarter.

    14/01/13 | Link | Rating: 5.0
    156. christopher h.
    Super food experience here, staff was super nice, and even sent us up a bottle of champagne bc we recently got married, what service!!! And they upgrAded us to a better room! I love this hotel and staff!!

    12/07/13 | Link | Rating: 5.0
    157. Noah P.
    Good location, room facilities worn and tired, but worst of all is utterly incompetent staff.  Billing errors, over / double charges, booking mixup, missed wake up call -- one thing after the next, unbelievable.

    21/03/14 | Link | Rating: 2.0
    158. J C.
    The front desk named Emma was not very nice to us. While checking in, she told us that since we bought our room through priceline that we can only get a double bed room. I asked if we can get one bed, she reluctantly offered us a room for disabled occupants. I find her very unpleasant to us as if a simple smile and hello will cost her a fortune. But besides her, everything else was good. After a night spending in the room that she put us in, another front desk agent was able us to put us in another room which was to our liking.

    Fitness room was very clean. The valet team was kind enough to offer us bottled water while we wait for our car. Though the pool was on a smaller scale, it was clean and modern. Lastly, I think people who likes to get around downtown San Diego would really like the location of this hotel. It is centrally located. Last quick tip if you are planning to park here, it will cost $30 per day with in and out privilege and valet services included otherwise, next door is a parking lot for $10/weekend   $15/weekday without in and out and valet.

    19/06/12 | Link | Rating: 3.0
    159. Mona W.
    This Westin is much older than other Westins I have stayed at. Upon our arrival we were informed that they are doing some renovation to the hotel but the noise shouldn't affect us because the work is done way up on the top floors. They were wrong. 2 out of the 4 nights of our stay we were greeted by these annoying hammering sound coming from above. It wasn't loud but it was enough to wake me up early in the morning.

    Can't complain about the hotel location. It is right there at the heart of Gaslamp Quarter with most of the clubs and restaurants in walking distance. Prefect for anyone who like a little nightlife action. The mattress and bedding in the hotel room are quite comfortable. Unfortunately the amenities were old and layout of bathroom is strange. I am not a big fan of the wooden sliding door. You can hear everything going on in the bathroom even when the door is shut.

    I just wish I was informed of the construction when I booked my stay on Expedia.

    31/01/11 | Link | Rating: 3.0
    160. Kelly B.
    LOVE this place - I've been staying here on visits for work now for over a year. Went last week for the first time since the remodel and it was AWESOME! The staff are extremely friendly, the place reminds me of a Virgin flight... C'mon now, you know, like the purple lights and fun things to look at.

    The bar is great and so is the food! It's located central to the Gaslamp and dangerously close to the Westfield Mall!

    Can't wait to get back in a few weeks!

    12/06/12 | Link | Rating: 5.0
    161. Kyle M.
    This Westin has recently been updated, and it shows.

    The lobby is very modern, and has that Westin "scent" piped in.   There is a bar, cafe, and restaurant within the lobby as well.   I only went to the cafe, but the coffee and pastry prices were better than the Starbucks over at the Sheraton Marina.

    The rooms were also refurbished, and were everything I expect from the Westin brand.  The bathroom had fantastically powerful vanity lights, and there was a fridge in the room which I didn't expect.

    My only complaint is parking, which is always an issue down this way.   Parking is valet only and $32/day.   You can probably find cheaper parking nearby, but not with in/out privileges which were important to me.

    03/10/12 | Link | Rating: 4.0
    162. Allison S.
    This place smells like SEWAGE. Literally, my senses where so overwhelmed and offended when we walked in, it was awful. The room is nice enough, but or view was of industrial rooftops... and this is the Preferred Guest floor. Wow. I'd hate to see the other ones. Long story short, won't be coming here again.

    28/08/13 | Link | Rating: 1.0
    163. Min S.
    It was comfortable, convenient, and considering the price, I felt oddly guilty and satisfied that it was so luxurious (like buying a luxury item in bulk from costco).

    Wife and I went to SD for a wedding near the Gaslamp quarter. We hung out mostly southwest of the Westin. If you've got the time to save a dime, read on. Otherwise, skip to the last list for hotel details.

    Tips we found helpful:
    - Booked through hot-wire.com's blind picks (landed on the Westin)
    - Persuaded the hotel front desk to give us an upgrade. (Thank you, cheery, Korean Westin staff lady!!).
    - Avoided the parking valet (thank you Yelp reviewers for the warning).
    - Parked during the day at the free Westfield parking for 3 hours.
    - Parked overnight in a nicely lit garage a few blocks down for $17/day.

    Fun things nearby (if you, like us, are not hipster, and whose occasionally yearn for a tattoo are outweighed by a fear of tattoo parlors):
    - Ice cream at Ghirardelli,
    - Pizza at Basic,
    - Breakfast at Broken Yolk and Mission (car/trolley ride away)

    But if you're friends are accommodating SD hipsters with far more discerning tastes than my wife and I, then you may get to:
    - Drink at the Shout House, Hamiltons, (and) Monkey Paw;
    - And eat at El Zarape, Sultan Banoo, Alchemy, City Deli, Urban Solace, and Krakatoa.

    And if you, like us, went partying with friends that add far more color to your normally beige colored life, you would be happy that the Westin
    - is a 15 minute walk away from most everything you did in the Gaslamp quarter
    - had a quiet room
    - had hospitable and accommodating staff
    - and had a king size bed more comfortable than your tempur pedic at home, that made you sleep so soundly you snored your throat raw.

    25/06/13 | Link | Rating: 4.0
    164. Jacqueline W.
    On my maiden voyage to San Diego I happened to decide on the Westin Gaslamp. Mostly because the Yelp reviews said the location is great and the Yelping public led me right, yet again!

    Grocery store to stock up your mini-fridge - 2 blocks away
    Mall to go shopping complete with movie theater - around the corner
    Restaurants, bars and the Gaslamp - 1 block away

    What more can I ask for?

    The staff was super nice and friendly. They have a hot tub and pool as well. There was some construction going on when I was there but the noise was always during reasonable hours.

    The room was spacious, clean, flat screen TV, nice view, SUPER comfy bed. Nice bathroom as well.

    I would definitely stay here again. Great service. Perfect location.

    20/07/11 | Link | Rating: 4.0
    165. Joel V.
    The Westin Gaslamp gets extra credit for being in a great location. In the Gaslamp Quarter, connected to Horton Plaza, about 8 blocks from the embarcadero one way, and 8 blocks from the convention center or Petco Park the other way.

    The rooms were nice - heavenly brand beds and showerheads - but a touch small. It was very loud with sirens all night. And one night I looked down and counted 22 loud kids screaming and chickenfighting in the pool (and I'm no conservative stick in the mud either, but it was annoying). They cut the water off for a few hours one day while doing construction, and my co-workers TV stopped working one day. So they did have their share of flaws.

    Overall, jump on it if they are offering good rates. But be careful, it's heavy volume of travelers has the place a touch beat up. 4 stars.

    31/07/11 | Link | Rating: 4.0
    166. Lucy W.
    Stayed here this past weekend and I must say I was quite pleased.  I have to say I'm a bit biased perhaps, because I booked this room for FREE using my Starwood Preferred Points.  For some reason, I thought, free room, perhaps we'd get first floor facing an alley?  Nope..check in and come to find, we get the top floor of the hotel, yes, the top floor is the Starwood Preferred Guest Floor.  AWESOME!!  The room and decor were nice.  Bed was comfy.  Rainfall shower head in the bathroom was also nice.  It's also a plus for me, when there are FREE bottled water in your room!  WOOT!  Hey, what can I say, I'm easy to please.

    I didn't get a chance to enjoy the free breakfast, but took a peak at the food and it looked good..buffets of scrambled eggs, fresh fruits.  I wish I had time to eat some, but I was in a hurry.  The location was also really convenient and walking distance to restaurants, bars, shopping.  

    Luckily we also found street parking right next to the hotel, and Sunday is FREE.  As part of their extended weekend program, they also offered late checkout at 2PM.  All in all, free room, free parking, free bottled water, free breakfast.  Very happy with our stay here!

    17/04/13 | Link | Rating: 5.0
    167. Stephanie A.
    Hotel was beautiful but they stuck us in a room where the window was covered 3/4 by the concrete overhang. They did change our room after some complaining. Parking was $32 per day - ouch. Note - do not order drinks at the pool. There is a $3 delivery charge per drink plus a service fee - $18 for a mojito!!! Other than that the location was fantastic and we did get excellent rates online.

    11/04/14 | Link | Rating: 3.0
    168. Javier V.
    This is your average hotel with no bells or whistles.  Overall had an ok experience at this hotel.

    - Location
    - Bar/Restaurant lower floor

    - Nothing special have had better in San Diego
    - Valet is a bit pricey at 36-38 per night
    - The staff tried to make me pay for an extra night which was eventually fixed, but the overall embarrassment of arguing about a night I shouldn't be charged for tops off the reasons why I wouldn't stay here again.  Will leave it at 3 stars though due to eventually after 15 minutes this matter was resolved.    

    Wan't a simple hotel for a  business stay?? Then this hotel is for you. If you're Looking to celebrate an event I would def. look elsewhere. Would not recommend to any of my friends.

    08/02/13 | Link | Rating: 3.0
    169. Malibushylah P.
    I took off  3 stars for a few things that I expected to receive from a "high end hotel" that we didn't get:

    1. Breakfast. For an expensive super nice, great comfy beds and ultra cool bathroom with ultra cool showers, one would think that you would at least get FREE breakfast. Instead we had one free breakfast ($25 voucher), my husband had to pay for his. The down side was that you HAD to go to the restaurant and could not order it to your room.  Secondly, oatmeal was around $8.  So your $25 goes quick.

    2.  Valet is a cheap $36 (+ tip):  If you know San Diego, you know that parking is next to impossible. Therefore, hotels and public parking is incredibly high (coming here for a ball game at Petco Park?! you can pay a cheap $40 for parking to be close to the stadium).

    3.  You have to pay for wifi service.

    4.  We had BASIC BASIC channels.  Come to find out, the more "expensive" rooms (ours was $172 after tax) had the cable channels.  The more expensive the rooms, the more stuff you get....which doesn't make sense because essentially you are still paying for it...i.e. wifi, bottled water, cable channels.  

    Overall we had a great time. The Westfield mall is next door, Speckles Theater is around the corner, US Midway 4-5 blocks down. Gaslamp Quarter is on the otherside of the mall. So you can't beat the fact that its conveniently located to everything. If you are partying your ass off, this place is for you. If you have small kids like we did, not to bad. (they especially enjoyed staring out the huge windows looking down below at city lights and playing in the tub with the fun shower head).  Was a great comfy stay but Westin - you HAVE GOT to do something a bit more accommodating on the above.

    10/02/13 | Link | Rating: 2.0
    170. Myrna J.
    My boyfriend and I stayed here for our anniversary. He works for Starwood so we got our room upgraded and complimentary champagne. The hotel is in the Gas Lamp District which offers many bars, lounges, restaurants, etc...

    The hotel is beautiful and our room had a nice view of the city. We asked for a tour and were blown away. Apparently they recently remodeled and it was nicely done. We chilled by the pool and had a great time. No complaints.

    10/09/12 | Link | Rating: 5.0
    171. Janet S.
    First time in San Diego!

    We rented a car for the weekend and the only option for parking was valet or street, so of course we had to roll fancy. It was perfect walking location for the nightlife so no DD was needed.

    The hotel itself was nicely arranged, very modern-esque I must say. Our room was spacious enough for the 4 of us, but then again, we're low-maintenance. My only real complaint (a biggie) is that they didn't have free wi-fi! You would think a hotel that fancy...

    One thing to point out is the gym! Yes, I know - who goes to the gym while their on vacation??! We did... because maybe, just maybe we had a little too much Phil's BBQ. Anyways, the gym amenities had everything you need + a little extra.

    08/01/13 | Link | Rating: 3.0
    172. Brenda B.
    Overpriced, no complimentary breakfast and when they charged our card upon arrival they added $140 extra to our bill because their policy dictates that people will charge things to their room. We never charged anything!  They said we will get a refund in a week. Well I say we will never stay at a Westin Hotel again. Thanks so much!

    01/10/13 | Link | Rating: 2.0
    173. Ruben R.
    Great place to stay. Excellent price and very friendly staff. Valet parking pricey per night but you can come and as offten as you like at no additional cost. rooms are very spacious and very nice. Excellent coffee and good cable reception. this place is in the heart of everything. Food, clubs,mall, beach, zoo etc.

    23/05/13 | Link | Rating: 4.0
    174. Sidney W.
    We stayed at this Westin for one Saturday night, checking out Sunday.  The location was super convenient and within walking distance to bars, restaurants, shopping, etc.  It is also just a short drive from Sea World.  The hotel was well maintained and the rooms were nice, clean, and comfortable.  

    So why 3 stars?  A couple major things, we had a 1 bedroom suite.  We requested for a King bed, but were told only doubles were available.  The suite was more of an L shaped room, so not the best floor plan.  It felt like a regular 1 bed room with a wider walkway, so not worth the extra cost unless you can get a free upgrade.  It did however come with a balcony.  But the biggest gripe I have was that we couldn't get a LATE checkout!!  Really?  I was told that all rooms were booked and we had to be out by noon, even though I told them my bf was feeling very ill and needed the extra rest.      

    The experience left me feeling that customer satisfaction was not their priority.  Unless they just happened to be extremely booked and couldn't give up a king room and late checkout.  Even then, they should anticipate these common requests.

    Quick tip:  If you have to stay here and park overnight.  There is a $10 overnight structure right behind the building\sharing the mall parking.  Just ask around.

    02/07/12 | Link | Rating: 3.0
    175. Kim N.
    About a 10-15 minute walk to all the bars in gaslamp. And right next to the shopping center. VERY convenient for us girls and if you're feeling lazy to walk back at the end of the night, it's only a $5 taxi ride home. I'll stay here again next trip to SD

    11/09/12 | Link | Rating: 4.0
    176. Andrew G.
    Our room is awesome -- perfect view of downtown. This hotel has everything one could need to survive an autumn winter in style. We booked with Priceline, and though they put us up in a handicapped room, I can hardly tell. Money well saved and spent.

    22/11/13 | Link | Rating: 4.0
    177. Jeff L.
    I should preface that I'm a Starwood Gold member so I stay with Starwood whenever I travel. I recently stayed here and although it was acceptable it certainly wasn't fantastic. Parking as indicated is valet only and fairly expensive for San Diego at $32 a day.

    The rooms are clean and modern but I had issues with service in bringing fresh towels and having to call multiple times. They also didn't call when my room was ready. Furthermore I came back to my room around 4:30pm and round my room wasn't clean. I called them around 6:30pm to let them know that I was going out and when I got back it still wasn't clean.

    Overall it's not a bad spot. The hotel is clean, quiet and the rooms are decent. Just don't expect much more than a standard hotel when it comes to service I quickly found out.

    07/11/12 | Link | Rating: 2.0
    178. Jam Rockah E.
    I stayed here recently for a conference and stayed an additional night for vacation. I really enjoyed this hotel, and in particular the customer service. The location is great especially if you're on foot, although the parking at $36/day is pretty ridiculous (which is why I can't give it 5 stars). We also had an incident where our car key was broken because the valet handled it too roughly. They fixed it but it was a bit dramatic for a minute . . . also there is a Starbucks in here which is great. And the rooms were comfortable, clean and spacious. I would stay here again.

    14/10/13 | Link | Rating: 4.0
    179. Kristen E.
    Can I really take of 2 whole stars for not having the ability to rent movies???? YES!  I was extremely frustrated last night when I couldn't rent a movie!!!!  What kind of updated hotel doesn't have on demand movies????  And their channel selection sucked and the TV remote sucked and their WiFi was slow....  

    Otherwise though, the place is GREAT! haha  It's beautiful!  The lobby is huge with a really nice bar and amazing decor.  The location is fantastic, close to EVERYTHING you'd want to be close to downtown.  If you're wondering where the best place to go is near this hotel in the Gaslamp, stick with 5th street!  I was taking my friend out and I mapped out all the good bars and I didn't even realize it by they were almost ALL on 5th!  There's the house or blues, saltbox, Vin de Syrah, Whiskey Girl, the Shout house, Cafe sevilla, the tavern, double deuce.....soooo many good bars in that area!  Oh, and if your dinner is getting comped, I HIGHLY recommend Rei do Gado.  It's a brazillian all you can eat steakhouse... super good!

    So it was a Tuesday night and there were a couple of conferences going on this week and they were sold out, so the bar at the hotel was hopping.  I actually left the hotel at about 3AM and the guy at the front desk called me a cab and when it didn't come on time, the valet called them for me again.  They were very nice.  Aside from the lack of movies, I would definitely recommend this hotel for business stay.  If you can afford it though, I'd stay at the US Grant hotel.  That is the nicest hotel in downtown San Diego.  But the boutique hotels are really nice too like the Andaz, Palomar, Solamar and the Keating.

    Have fun visiting SD!!!

    30/01/13 | Link | Rating: 3.0
    180. Jenni L.
    I'm not a huge fan of San Diego, but I am a huge fan of this hotel.

    Heavenly beds.
    Heavenly double-headed shower.
    Heavenly view of the San Diego area.

    And legalized crack wafting throughout the entire hotel known as the Westin White Tea fragrance.

    I came down here February of last year with the ex.  He was in business conferences all day for the week.  I was taking a week-long siesta between quitting one job and taking a new position with a different company the next.  He sat in conferences all day, I shopped and saw the sights all day.  He took a break for lunch, I took a break for a hot stone massage at the hotel.

    I suppose the one thing I would change about this place is the spa.  Although my massage was great, it wasn't worth the price tag owing to the fact that the treatment rooms were just small offices off from the fitness room that didn't exude any sort of special spa-like qualities.  I had expected more of an actual spa experience at a hotel like this.

    Overall, though, this place was pretty spectacular.  Close to all attractions and a great example of what a Westin hotel should be (unlike the Portland, OR version).  I would stay here again if I'm ever in the San Diego area.

    17/08/11 | Link | Rating: 4.0
    181. Sokey L.
    Very easy check-in. Super comfortable bed. Minimalistic, modern decor.

    The Westin Gaslamp is a solid hotel, especially given the price and prime location. I would definitely stay here again.

    16/08/12 | Link | Rating: 4.0
    182. C R.
    Great location, old hotel. Air conditioning in suites and upgraded rooms is totally inadequate. Horrible sleep. A damn shame, and that's coming from a very loyal Starwood customer. Called management and they simply couldn't fix this on multiple stays I had there. Won't go back.

    11/09/13 | Link | Rating: 2.0
    183. Kayanna T.
    Over priced Marriott! Room was average at best. Lamp was broken on bed caked to have it fixed was never fixed. Was charged $100 deposit each day. $500 total in deposits for our week LNG Vacay. No parking at all available. Got 2 parking tickets. Counter service was barley average  from  front desk to cafe.

    15/12/13 | Link | Rating: 1.0
    184. Julie B.
    The renovation looks good. The front desk was helpful and polite at check in. The room was nicely appointed but unfortunately we could hear our neighbors every move. From hearing them in the bathroom to conversations in the bedroom we were more than disappointed. There were several basketball teams here and they decided after the tourney to really party it up virtually making our second night unbearable. We made several complaints to the staff but not much help there. After a terrible night the next day to top it off our shower had a loud noise that sounded like the pipe was about to break. Sheesh.  I expect more from Westin.

    29/12/13 | Link | Rating: 3.0
    185. Josh W.
    Great experience.  We were celebrating an achievement of our 4-year old daughter, and the associates in the lobby were very kind.  In fact, Briana at the front desk sent up a note and a desert later in the evening to congratulate my daughter.  Very cool!

    15/01/14 | Link | Rating: 5.0
    186. Tiffany D.
    Super clean.  Soft pillows/beds but thin walls.  The shower apparently needs a long time to warm up before it goes from ice cold to scalding hot.

    We were in the room with a few friends chatting when someone started banging on the walls.  We were not screaming/yelling or being rowdy.  We were a group of 5 thirty somethings pondering what to eat for dinner.

    Sorry Gramps, didn't mean to disturb your beauty sleep.

    Not what I was expecting, but not bad.  Would prob come back next time we stay over in SD.

    17/12/12 | Link | Rating: 3.0
    187. James P.
    Nice hotel in a great part of San Diego. It's a quiet, yet classy place with the comfort touches you'd expect from a Westin. The staff was polite, the room was clean and the food was good. I couldn't really ask more from this hotel! I walked down to Lou and Mickey's for a dinner and it took me about 10-15 minutes but it was a leisurely pace while enjoying the sights and sounds of San Diego! If I come back, I would definitely stay here again!

    03/12/13 | Link | Rating: 4.0
    188. Sean B.

    The bed was very comfortable.


    It smelled like a smoker had been in the room. I actually thought I had accidentally been given a smoking room, but no, all rooms here are non-smoking.

    Pay for wi-fi.


    Everything else. The shower was eh, ok. The room was like pretty much every other hotel room in a upscale hotel chain. Employees were a mixed bag, some were very friendly, a couple were amusingly snobby (uh dude, you're in a Westin in the Gaslamp, not the freaking Plaza in NY).

    Anyway, I wouldn't stay here if it was out of my own pocket or wasn't 2 blocks from the office I was working at. Not worth the price IMO.

    01/04/12 | Link | Rating: 3.0
    189. David K.
    I'm a frequent visitor to America's Finest City, and I'm also Starwood loyal for most of my hotel stays.  The Westin Gaslamp Quarter is usually our choice for San Diego lodging - it's well located, the rooms are nice, they allow dogs, and they don't charge extra for dogs.  

    The Westin Gaslamp is located right in Horton Plaza, mere blocks away from anywhere you'd want to go downtown.  The front desk staff is friendly, even upgrading us to a bayview deluxe room for hitting our gold status on this stay.  I've never had issues with service, and the beds are the trademarked Westin heavenly beds.  When our dog stayed here, they brought up a Westin heavenly bed for her as well.  The hot tub is nice, as is the pool here.  But really, proximity is key, and this hotel has it in spades.

    22/12/11 | Link | Rating: 4.0
    190. Brittany S.
    I had a great experience with this hotel. Myself and 7 other girlfriends stayed there for a bachelorette party and the location of the hotel was perfect! The rooms were great, everything we needed, and the staff was friendly and super accommodating!
    Valet is $36/night, but it was WELL worth it not to have to fight for parking or get up super early to feed a meter/move a car.
    We didn't have breakfast or anything at the hotel so I can't vouch for that but there's a Starbucks literally right across the street!
    We had no problems with checkout and were charged only exactly what was anticipated. I'll definitely stay here again!
    (we booked pretty far ahead of time and got a decent AAA rate, so for two rooms for one night it was around $380...not bad for downtown)

    11/03/13 | Link | Rating: 4.0
    191. Jon C.
    Stayed here for a couple nights this past week.

    Great location, right in Horton Plaza.  Walking distance to everything in the Gaslamp.  Also walking distance to the Concourse - stay here for the bar exam if you can afford it.

    The heavenly beds are awesome!

    Basic gym that I feel every hotel with a exercise facility has.  There is 24 hour access.

    -  $5 voucher for not using housekeeping.  Great for me because I usually leave the do not disturb sign up on a 2 night trip anyways.
    -  Customer Service:  good check in; as mentioned in another review, the valet is upfront about the costs and other safe places to park nearby; my reservation mentioned free wi-fi and their automated system tried to charge me for it and the issue was resolved with a very easy phone call and e-mail of my confirmation.

    - $36 valet - you can drive around the block and park at an ACE parking structure over night for $10.  This was a great surprise upon my exit at 10am, because when I went into the lot at 9pm the night prior, there was a sign indicating $15 flat rate.
    - They could buy some softer toilet paper.

    *If you are looking to stay at a Hotel with a free breakfast, try the Holiday Inn Express.  This is a Westin, they don't need to provide that to get people to stay here!

    16/06/13 | Link | Rating: 4.0
    192. Tanya N.
    My husband and I stayed there the day before and 2 days after my elective surgery. Gabriel at the front desk was so very helpful and friendly. After we got settled in our beautiful room, we got a knock on the door-- it was a nice hotel staff member who brought a tray of treats and the sweetest 'best wishes and a smooth recovery' card, compliments of the hotel!  I'll attach a photo of each. The bed is so heavenly, I love their robes, and they even had a wheel chair for us to use after my surgery while at the hotel. It was a great experience all around and I'm so glad we stayed there. While I was resting my husband could go shopping at Horton Plaza next door, too. As a matter of fact, the concierge- Catherine- was so kind and helpful, too.

    11/02/14 | Link | Rating: 5.0
    193. Laura M.
    Checked in for one night in February for a quick getaway.  As many before me have mentioned, it is under construction but the day we arrived, they opened up the lobby and it was breathtaking.  Staff placed us on the east facing side of the hotel so the construction noise was not disturbing to us.

    I can't compliment the staff enough for how they accommodate the guests.  Valet parking was fast and by the way, the only place to park so expect to add $32 a day to your tab.  Pretty much the going rate for parking in downtown San Diego anyway.  The valets will also act as concierge if you need to get a recommendation for a restaurant or bring you bottled water for your journey ahead.

    The bellhop delivered our bags to our room, which by the way, was recently renovated  and included the amazing bed that everyone speaks of.    Bathroom was well stocked with towels and extra pillows.  Everything was extremely clean.

    Within walking distance are several awesome restaurants, also convenient to the movie theater in Horton Plaza.  There is a CVS close by if you forgot anything and need to pick up toothpaste or deodorant.  

    We checked out the pool area and were pleased to know that the indoor jacuzzi was open 24 hours.  It was a little small but not crowded and a nice way to relax after seeing the sights of beautiful San Diego.

    26/02/12 | Link | Rating: 4.0
    194. Patrick v.
    Stayed here recently with some friends while in town for a fishing trip. Very friendly valet staff as mentioned by many others (and similarly not impressed by the fee) as well as lobby staff. Compliments to the GM for their staff training. They had running maps, advice for road trips, restaurants in the area etc. very good.

    The rooms are OK, not more than that though. As usual the bed is superb, but the rest of the room feels dated. I do have to say I would not give my guests the same towels as the hotel did to us (will upload the picture). And almost $20 for faster Internet... No way...

    30/07/13 | Link | Rating: 3.0
    195. Mr K.
    Spent a couple nights here for a short vacation.  Usually we stay elsewhere, but rooms were scarce at the time and the rate here was fairly reasonable - I believe under $200.

    I've been here before.  I used to have an office a few blocks away that I would visit once a month or so.  If memory serves me correctly, this place has been recently renovated.  The rooms are pretty nice and well appointed.

    The pool has be redone.  It has a nice little lower rooftop perch.  The pool is smallish, but seating is ample.  Service at the pool is a little slow, but it's better than nothing.

    Location is great.  It sits within Horton Plaza and it's adjacent to the gas lamp.

    24/08/12 | Link | Rating: 4.0
    196. Alan W.
    Stayed there February 2013

    I stay at a fair amount of Westin's and this one lives up to the Westin level of quality. Great location in Gas Lamp so you have easy access to downtown.
    This is a note for platinum's, I checked my SPG phone app around 4 hours before check-in and they had upgraded me to a 1 bdroom suite. For some reason, by the time I checked in, it was reverted back to a standard room. I doubt the hotel was that busy on the day I was there but it was a disappointment. Not much I can do but thought you should know. Check in asap if they upgrade you :).

    29/05/13 | Link | Rating: 4.0
    197. Katie Y.
    Overall - I had a good stay at this Westin.  The bed was ridiculously comfortable and the room (a traditional king) was pretty spacious and had a nice bathroom and shower with a rainfall showerhead.  Everything was clean and the room was ready to check in when we got there around 2 - it was nice not having to wait at all.  We were able to walk everywhere that we wanted to go and it was a short drive getting there to check-in from the zoo.  

    The two stars come off for the following reasons:

    1- We get to our room immediately after checking in to find that both keys won't work.  We walk down to the lobby to get it checked out.   The woman at the front desk apologizes and re-programs the keys.  We head back up to the same room.  The keys work this time - only, we open the door and find ourselves in an already occupied room with someone else's luggage and personal belongings everywhere.  Of course, we immediately close the door and go back down to the lobby.  

    This is disconcerting for a number of reasons - first and foremost that the hotel is handing out keys to occupied rooms??? Makes me feel so sure that my belongings are safe in my locked room when I leave for the day.  

    Additionally, we were saved from what could have been a completely awkward situation by the family/couple/whoever not being in the room walking around naked or something.  Seriously, thank god they weren't there.  

    I don't really get mad at situations like this and I find I'm a little too nice so when we went back down to the lobby to fix this - I didn't act like it was a big deal and didn't try to get a room upgrade or anything like that.  Maybe I should have.  

    2 - Now, I understand that the housekeeping employees are just doing their job when they come knocking checking to see if you're out of the room and checked out.  But seriously?  Check-out is at 12pm.  Why are you knocking on my door and entering while we're sleeping at 8:30 am? Yes - this is our fault that we forgot to put out the 'do not disturb sign' but come on... that's a whole 3.5 hours before we're supposed to be out.  And, if you come at 8:30 and we're still sleeping... why do you think we would be up and packed and gone an hour later?  Give us a break!

    3- Other reviews mention parking - I don't know if this is cheap or expensive for the area or what - but I did think that $36 for the night is pretty expensive but I mean, it is nice not to have to worry about finding it yourself and if you call down right before you're leaving your room your car will be there waiting when you get down (at least that was the case for me)

    In the end - could have been better, but it wasn't terrible.  I'd give it another shot.

    Oh yeah - and I agree with the other review I saw that mentions this -- it's amazing to me that you aren't able to rent movies here.  Would have loved to have the option.. just saying.

    01/04/13 | Link | Rating: 3.0
    198. Char L.
    Our check in process went smoothly, our receptionist was friendly and smiled. Everything looked to be in good working order in the room, except the maid did a poor job cleaning. Right on the edge of the tub was an 8'' strand of brown hair. Now I know it's not me or my friend because the hair actually went underneath the bathroom floor mat that was folded and placed on the edge of the tub. The lotion was also missing, so we had to request that as well.

    This Westin had one of the biggest hotel gyms I've been to. Brownie points on that. Parking was $36/night. Meh.

    25/06/12 | Link | Rating: 3.0
    199. Shery B.
    Awesome location, very covenient to gas lamp district- walking distance to everything, from mall next door to public transportation and tons of food and shop options.
    Free Starbucks self service brew in the room and complimentary water are handy and appreciated.
    In room fridge and safe were helpful. Staff was friendly no matter what time of day it was, and they were prompt to bring requests to your room.
    When they said entire hotel was renovated recently, they weren't kidding. Nice neutral modern designs and colors.

    Sorry- lobby does smell faintly of sewage.
    Walls are a bit thin.

    Overall- great place to stay in a perfect gas lamp location

    05/07/13 | Link | Rating: 4.0
    200. Laura S.
    I enjoyed my stay here. The service was great. Location was great. Food was good.

    Right next to Horton Plaza... Shopping! But I didn't really do shopping but I could had... And this place was right next to Sushi Deli 2. WIN!
    It's walking distance to a lot of good stuff... Extraordinary Desserts, bars, etc.

    Good room. Loved the bathroom theme... Bamboo theme. The soap was shaped as a leaf and for some odd reason... I became obsessed with it. I just loved the soap! I'll post a photo of it bc it's so cool!
    King bed... Comfy. Passed out in it... Could had been from dancing all night too... But still. Good room for the deal we got. ($99 biatches! Steal!)

    Drove in a nice car up here - they placed it in the front and valet were so nice about it... Guests valet $32. They won't let you park it yourself, but they made sure a guy who owned a sports car (a valet guy) park it.

    Very good. Everyone was nice and personable. They offer refreshing water in the lobby during the afternoon. Nice.
    The waitress in the hotel's restaurant was really sweet and helpful. She even printed out directions for us to our next location (I told her where we were going afterward)... Yeah, I gave them a good tip after doing that.

    Food was good. They offer breakfast buffet and a standard menu buffet. I got the spinach egg white omelet. Good. Typical.

    I loved the customer service, since I'm BIG on customer service. Seriously, good place to stay

    08/05/11 | Link | Rating: 5.0
    201. Minerva L.
    Was suppose to stay in Double Tree for Comic-Con but then they couldn't fit us in so we got one free swap stay here.

    OMG this place is nice..leaf looking soap..nice lobby..and the location is awesome. It's right next to the mall and a ton of restaurants and easy walk to the convention center and also to Ralph's a grocery store.

    I must stay the rooms are nice as well. The only bummer is that they didn't have any more king beds, so we got a double..and it didn't have a microwave..

    but the gym is cool..24 hours..and super nice people and service..oh yea..parking is expensive..$32 a night, so we ended up parking around the corner for $10 a night..

    12/07/12 | Link | Rating: 5.0
    202. Wendy H.
    Being a ballroom dancer, I've stayed at soooo many different hotels for competitions and this one happens to stand out for me! We come here 1-2 times every year and I always look forward to it.

    Conveniently located in a plaza where it is walking distant to shops and restaurants, this hotel is a great place to stay at. The staffs are friendly, rooms are fully stock, and the hotel is very clean. Highly recommended!

    02/07/12 | Link | Rating: 4.0
    203. Sarah T.
    Don't do it.  The carpets are dirty, the elevators are scuffed, the rooms are rather ordinary.  And they charge for wifi!!! It doesn't matter how how outgoing the staff is ---if you feel nickeled-and-dimed by the facility itself.  Plus, when you pay for wifi, it only covers 3 devices.  My partner and I are working professionals and each have a smart phone and a laptop. So we had to decide which 3 of our 4 devices to use.   If that wasn't bad enough, the staff called our room at midnight to tell us an insignificant detail about our room that definitely could've waited til morning.  SO not impressed.

    11/10/14 | Link | Rating: 1.0
    204. Lauren S.
    Great hotel, the staff is very friendly and the rooms are clean and a great size. The location literally could not be better, you are in walking distance to all the restaurants, bars, and shopping areas. Highly recommend this hotel to anyone.

    29/03/14 | Link | Rating: 5.0
    205. Rosie W.
    Not the best Westin I've stayed at, but the service (particularly valet service) was superb. They were very personable and asked us if we needed help with anything, from help with luggage, maps/directions to get anywhere, restaurant recommendations, etc. They had a smile on their face every time we returned and left.

    Reasons for 3 stars:

    Beds weren't as heavenly as other locations like Costa Mesa. The beds were still comfortable, but not as fluffy and cloudy as other locations. I noticed the difference right away.

    No heavenly shower head. Why?! This is the best part about a shower at a Westin! Very disappointed.

    21/11/12 | Link | Rating: 3.0
    206. Kate K.
    Everything, meaning:

    - Room appointment and amenities (I actually have the Westin bed at home, that's how great these beds are!)
    - Bed preference (requested two doubles and no hassle, despite checking in fairly late in the afternoon)
    - Noise level (or lack thereof, over Memorial Day weekend no less)
    - Check-in wait (none) and staff
    - Price

    ...was wonderful.  The only downside, and this is a symptom of being located so centrally, is the valet parking fees and wait time to retrieve my car upon checkout.

    Note: I had booked directly through the Westin website, knowing that if I booked a room in the next month, I would receive a free night coupon to use in the future (+1 for the barrage of email promotions I get for various places!).   I've booked at Westin's before through Priceline and other consolidators and they tend to have less leniency with providing requested room type.

    12/07/12 | Link | Rating: 4.0
    207. Leslie C.
    First and foremost, I am soooo not that girl who needs an upscale hotel with all the bells and whistles.  This review is just an honest recount based on what I expect and what annoys me.

    I was in San Diego for 5 days (2 days for a conference at the Westin).  After speaking with the travel agent, she convinced me that it would be easiest to stay at The Westin the entire time and not switch hotels.....kind of wish I had not taken her advice.

    Rule #1: If you're hotel has a TON of CONSTRUCTION going on, you should tells guests this when they check in.  Yes, construction from 7am - 8pm EVERY SINGLE DAY.  My colleagues all complained of noise so a change of room was not going to help.

    The food was blah; mediocre at best.  It was bland, cold, and just not what I was expecting from a Westin.  

    The maids came at random hours and one day when we arrived back to our room at 5pm they had not come yet.

    The concierge was hit or miss in terms of her actually being available for questions and the other staff members were not very knowledgable about the area.

    So why did it get two stars? The gym was actually decently nice, which for me is a huge plus.  The location is also great, but then again I would never give it a star becauase it has a good location (that was sheer luck).  If I had to do it again, I would not stay here.  I have been to other Westins which had better overall service and quality.

    The newest update about this hotel has changed my rating from 2 stars to 1.  Due to an error, the Westin ended up charging the business (conference host) for my entire stay.  They e-mailed me and told me that I owed a bill equating to $159/night.  I explained to the gentleman that I never agreed to pay $159/night nor would I for such a low class hotel.  This gentleman than proceed to tell me that I had to pay the group rate....ummmm, really, why? The group rate was given for the days of the conference, for which I stayed for PERSONAL vacation longer.  I was told via telephone prior to my trip that personal stay would be $129/night.  I, am not, an employee of that company, and there is zero documentation of my agreeing to pay anything.  I agree I owe for the stay and told this gentleman I would happily pay the current rate of $131/night because quite honestly, I would never stay there again and am now standing on principal.  You screwed up, you never quoted me a price, nor did I sign anything documenting the cost per night.  

    A piece of advice to management, you should ensure that your "collection" people know the legalities of their business.  I asked your employee to provide me with documentation of the rate for night's stay for a non-group rate would have costed during the time of my stay. That was over a week ago and I have yet to hear back.  The fact that you are unwilling to budge or charge me the current rate is a shame and shows that your lack of concern for your customers. After this experience, I would never stay at a Westin again.

    18/12/13 | Link | Rating: 1.0
    208. YUP K.
    It's an okay hotel. The rooms were clean, if sparse and ugly. The beds were comfortable. The lobby is alright. The staff was pleasant. The location isn't bad if you have to be downtown.

    07/08/14 | Link | Rating: 3.0
    209. David B.
    We had to evacuate here from the San Diego fires with the whole family and three dogs.  The staff were very helpful and courteous, even though we were confused and panicked.  Quality you would expect in a Westin (as I am SPG Gold) complimented with excellent staff.  Of course, awesome location for out of town visitors.

    02/06/14 | Link | Rating: 5.0
    210. Nuno S.
    Hotel located just in the center of the Gaslamp district. The personnel were very friendly and the rooms are nice and clean. Prices were also pretty acceptable the time we went there.

    16/04/14 | Link | Rating: 5.0
    211. Janette W.
    This was one of the top Westins I have stayed in. Let's be honest, it's all about the bed and despite the Heavenly branded beds, I find they tend to vary significantly from hotel to hotel. The beds here was just as they should be-- fluffy, giant and legitimately heavenly! The shower was also a big plus. The lobby area was nice and the staff seemed helpful and not trying to get in your way. I can't wait to stay here again soon!.

    06/08/13 | Link | Rating: 4.0
    212. Stan L.
    we booked this hotel through priceline and got a decent rate.. the hotel itself is pretty well situated my in the gaslamp quarter.. you're in walking distance to pretty much everything.. my wife enjoyed their hot tub and pool too.. parking is valet only and it's expensive as hell..

    the room (king bed) itself was relatively spacious and the amenities were on par with other westin hotels... the bed was comfortable.. and there are plenty of pillows to make a decent fort

    pro-tip.. you can opt out cleaning your room to get a voucher or starwood preferred guest points..

    24/09/13 | Link | Rating: 4.0
    213. Christine R.
    This is a great hotel!  It's in a wonderful location.  And the valet is exceptional

    22/06/14 | Link | Rating: 5.0
    214. Dale D.
    No complaints about this hotel. I told the receptionist that my girlfriend and I were celebrating an anniversary. As a result, she upgraded our room, sent up a complimentary bottle of champagne and extended our checkout time to 1pm

    Parking here is $40 a night. There is an underground parking structure across the street right next to Panera Bread. If you park after 5pm it's only $10 for overnight parking! If you park before 5pm it's about $28 for overnight parking.

    Rooms were modern, quiet, clean and comfortable. We had a great view of the bay and Coronado bridge from the 11th floor. Walking distance to Gaslamp area and Horton plaza mall.

    15/06/14 | Link | Rating: 5.0
    215. Pablo O.
    A beautiful hotel right in the heart of Downtown San Diego. The rooms were very nice, clean, great staff. It has a very good restaurant with large windows on the corner, with a great view of the passersby. Gaslamp restaurants and shops are just a walk away.

    25/03/14 | Link | Rating: 5.0
    216. M M.
    Breakfast sucks. The service is A - - - - . There were just 8 people in the restaurant and the server tells me they are really busy. No one shows up to take oder or ask for coffee or juice. They come after breakfast is done to ask if we need omlette! Really?

    18/06/14 | Link | Rating: 1.0
    217. Whoate m.
    Great stay for memorial day weekend! Also, the bartender downstairs was amazing! The food however..not so much:(

    26/05/14 | Link | Rating: 4.0
    218. Arun M.
    Visited here for a conference so didn't have to pay for it. I was very impressed by the staff.

    Overall hotel is situated in a very nice neighborhood. Walking distance to many places frequented by locals and travellers alike. I would have loved to do some more sightseeing but could not due to work.

    Rooms have nice views. Bathroom and everything was very clean and well maintained. Free WIFI for the duration of your stay (until checkout). Very nice hotel lobby with a good bar! Worth every penny spent on it if you are looking for nice accomodation near downtown

    16/11/13 | Link | Rating: 4.0
    219. D N.
    Overall, a very nice hotel.  Lobby is attractive, and my room was large and clean.  The bed and pillows were perfect.  Hallways are a bit tired looking, but who cares?

    Food (buffet for a conference) was quite good, particularly the breakfast.

    All staff were friendly and polite.

    And of course, the location in Gaslamp is perfect.  Recommended if you're attending the Convention Center, it's an easy 10-15 minute walk.

    25/01/14 | Link | Rating: 4.0
    220. Sar Master R.
    Nice hotel and good location near Gaslamp and the mall. You can walk to a lot of things which is convenient. The hotel is nice but nothing special. Adequate gym and decent food for room service. Check in process was easy. House keeping left a lot to be desired as they left room service food sitting in our room, ketchup smeared on the wall, and generally didn't seem to clean or do much else other than replace towels and make the bed.

    02/01/15 | Link | Rating: 3.0
    221. Jason F.
    I used to love this place.  No more pay per view means no more business from me.  Stop blaming your lack of desire to pay the upgrade necessary to maintain the service on your customers lack of interest in the service.  You want to be a serious hotel?  Step up and add the services necessary to be one.  My business will go elsewhere from now on.  Goodbye!!

    09/11/14 | Link | Rating: 2.0
    222. Steven S.
    Okay if you look at my review history, you'll see I trend towards very positive reviews. The one stars from me are extremely rare and only when I note egregious problems. I certainly found those right here at the Westin.

    I stayed here for five nights and had the absolute worst experience ever in a hotel. Let me preface this by saying my review is NOT about the issues surrounding construction. I'll hit on those, but the problems went far deeper than that.

    For starters, due to the heavy construction, you can't even enter the hotel from the main street. They could keep the main entrance open but decided to put a sign in front blocking guests from entering the easy way. After driving around for an extra 15 minutes, I finally found the secret entrance and could squeeze into the very narrow way.

    Upon checking into my room, I noticed a nice white robe hanging up in my bathroom. Upon closer inspection I saw a blood stain on it! I've included a photo here in my review. I don't use hotel robes anyway but it was unnerving seeing it there. I decided to leave it up for the entire week to see if the cleaning staff would notice and remove it. They didn't.

    It gets worse.

    The climate control in room was well, out of control. It was so hot I literally had to flip my pillow over in the night so I wouldn't be laying on a wet pillow. Gross but true. The front desk blamed it on construction but the thermostat wouldn't let me turn the setting below 65 degrees. I think that was the problem, not the construction.

    But okay, while we're on construction, the worst part of that involved the elevators. First, you had to walk a long, loud maze of dusty construction just to get to them. And two out of four were completely down and you had to wait in long lines just to jam into one like a sardine. In the mornings, when I wanted to go downstairs, I had to take the elevator up to the top floor to get into a short line and ride it down. Otherwise, the elevator would be too full by the time it got to me and have to pass me by.

    It gets worse.

    One day, for no apparent reason, the cleaning staff completely missed my room. I did not have the Do Not Disturb sign up or anything, they just missed me. I went down personally to let the front desk know. They apologized and said they'd make sure it got clean tomorrow. Well thanks a lot. That doesn't do me much good now.

    Did I mention they charge for WiFi?

    Something else I found odd was that the remote control to my TV had apparently been used so much that all of the numbers except the 5 were completely worn off (see photo). Now my TV at home gets used a lot more every day than a hotel remote possibly could and my numbers are not worn off. This is just another indication of the lack of attention to detail I consistently saw here.

    Upon check out, the lady asked how my visit went. I told her it was rough. She blamed it on the construction. Nothing more. No apology. Nothing.

    I was extremely disappointed in the multiple problems I encountered. Most concerning to me was the hotel staff's reluctance to try to do anything at all about it. An offer, some points, a free future stay once construction is complete, a bottle of champagne, a plate of cookies - anything would have been a nice gesture. But nothing at all was offered at any time despite these issues.

    What's funny is I'm usually a Marriott point person and try to stay in Marriotts whenever I travel (as you'll see in my reviews). This time I decided to change things up a bit and give a Westin a try. I'm very sorry that I did.

    Marriott? Will you take me back?

    03/03/12 | Link | Rating: 1.0
    223. Julie C.
    Can't go wrong!  This hotel is in the heart of the city and right in a mall!  Super comfortable beds and really nice hotel overall!  A+!

    24/07/14 | Link | Rating: 5.0
    224. Joanne H.
    We arrived at the hotel exhausted on the first night, ready to check in. When we pulled into the turnaround, the valet asked us if we would like to park at the hotel, told us the daily rate and other options available. We decided to park at the lot across the street (which was self park) for $10 the first night. The 2nd night we still parked there, unsure about the rate, which surely enough got jacked up to $28 since it was no longer a weekend. No big deal, but the key here was that the valet was very upfront about our options which I really liked. No shady business!

    Check in was pleasant and it was nice that the room came with a free bottle of water, though two would have been nicer since there were two of us staying! We loved the size of the room, the location, the quality and cleanliness. As always, we enjoyed the heavenly bed very much. The hotel is right next to the mall, which is really convenient. We didn't get to take advantage of that because our trip was packed, but we did walk to the bustling Gaslight/downtown area for dinner one night.

    We also really like that Starwood has the "green choice" option. We don't usually use maid service during our stay and it's nice to be rewarded for that. It is really very wasteful to generate so much unnecessary laundry for the hotel! It's easy to get toiletries that we run out of by just stopping by the front desk or making a call to have it brought to our room.

    The internet is blazing fast! They have two networks, the "lite" isn't particularly slow or fast, just what I would expect at a hotel like this. The "deluxe" is what I'm talking about. Both kinds require an extra fee, which is a good thing because it limits the number of users on the network, but luckily my corporate rate included it :)

    Overall, this was a great experience! We stayed for a long weekend, and really made the right choice by choosing this hotel. We did visit a couple other hotels just checking out the area and getting a feel. The Marriott Marquis for example was really nice as well, but had a much higher concentration of families/children. Since we traveled sans children, we appreciated the more quiet, adult crowd at the Westin. While there still were children (which we don't mind), they did not make up 50% of the guests as seemed to be the case at the Marriott Marquis. Different hotels for different lifestyles, but this one was perfect for us!

    28/05/13 | Link | Rating: 4.0
    225. Tim R.
    Tiffany at check in was incredibly thoughtful and truly interested in our needs. She actually remembered that it was pure wedding anniversary as evidenced by a gift sent up to our room later that day, signed by Tiffany,

    28/07/14 | Link | Rating: 5.0
    226. Jeff F.
    Business Traveler rundown:
    - Solid internet
    - fast service from both front & back of the house
    - perfect location - aside from the Gaslamp being where you want to walk around, you have a Starbucks, Jamba and CVS within 200 feet
    - Great night's sleep
    - weak water pressure in the bathroom sink was probably the only complaint

    17/06/13 | Link | Rating: 4.0
    227. Michelle T.
    What a pleasant surprise!

    For some reason I had the feeling this place would be like a Best Western.  

    Shockingly enough, once we walked in, we were shocked at how great it was.
    The rooms were big.  The decor was fantastic!

    The location was great!  In walking distance to a variety of sights and things to do.

    Granted, I had to knock down a star for the insanely expensive parking situation, $36!!!! Are you kidding me??

    18/06/13 | Link | Rating: 4.0
    228. Mohammed M.
    Stayed here earlier this year, on a mini-vacation to SD. Very close to the airport, and located right in the heart of downtown, this is exactly where you want to be for a short trip (or any trip). The entire downtown is walkable, or cab-able. The hotel is excellent. Had a restaruant and bar inside, with good, competitive prices, to keep guests inside rather than hitting the vibrant bar scene outdoors. Rooms are gorgeous, with all top-of-the-line amenities you would find in any Westin. They have valet parking, but you really don't need it- there is plenty of free street parking wihin a few blocks(till 7am). Outdoor pool on the 3rd floor overlooking the city, and jacuzzi and fitness center close by. Great staff service as well. Highly recommended, this hotel is a great option for travel to this beautiful city!

    06/10/13 | Link | Rating: 5.0
    229. Joshua B.
    I liked this hotel, it is a nice walk to everything in the Gaslamp district, while we were there Lisa Nichols from the Secret was there having some convention.  We did not get to meet her tho:(  Would stay here again.

    03/08/14 | Link | Rating: 4.0
    230. Jason J.
    Great Time Staying Here For My Girlfriends Birthday and Very Comfortable and Also Enjoyed the Fact That  Tiffany (Employee)At Westin Help By Sending My Girlfriend a Cake and As Well as Ice Cream and Just Made Us Feel So Welcome and Happy My Girlfriend Had A Amazing Weekend and A Great Massage In The Spa Area... Bed Was Wonderful and View Was Great..... Only Down Fall Was Hot Tub Was Down For Repairs But Hey Thats Not Bad At All

    28/09/14 | Link | Rating: 5.0
    231. Joe D.
    Always nice to stay at a Starwood. Used points to book a last minute stay. Staff was friendly and the hotel was fantatsic.

    11/08/14 | Link | Rating: 4.0
    232. Janet M.
    Stayed here last week while visiting San Diego -
    Location was perfect, walking distance to all the nightlife the Gaslamp has to offer and driving distance to all the beaches.
    The heavenly bed truly was heavenly, you'll sleep like a baby
    Not sure what that smell is in the lobby when you first walk in though..septic tank? sewer? La Jolla seal farts? who knows.

    Overall, the Westin tries hard..trendy bar area, modern pool and jacuzzi, nice fitness center..however, I disliked the $36 valet parking fee and the fact that you don't even get a darn complimentary breakfast. sigh.

    20/05/13 | Link | Rating: 3.0
    233. Andrea L.
    The hotel is in a fantastic location. The room was wonderful and the staff was an absolute delight!!  To top off our 2nd to last night we ordered room service for our little one and 20 minutes after dinner arrived room service brought her a complimentary piece of chocolate cake. Above and beyond sweet!! Thank you westin gaslamp!!

    23/01/15 | Link | Rating: 5.0
    234. Thomas S.
    Not fancy but good location clean rooms and close to convention center I walked each morning

    I didn't use any amenities except laps In pool which was challenging as pool is white small but clean not really a lap pool the gym looks decent but didn't go in

    Staff was very helpful and friendly and even let me have 130pm checkout

    As a business hotel it's quite good i wouldn't stay here with family or wife

    I find hotels in San Diego expensive for what you get i used  Starwood miles for this stay

    17/09/14 | Link | Rating: 4.0
    235. Wendy M.
    The front desk staff are extremely helpful and nice.
    The rooms are spacious and very clean.
    AND, this hotel is literally walking distance from everything and everywhere in Gaslamp.
    Would definitely recommend this Hotel.

    01/04/14 | Link | Rating: 5.0
    236. Brittney V.
    Awesome hotel! Very modern, clean, friendly staff, conveniently located. Next time I visit SD, I'd like to stay closer to a beach but would highly recommend this hotel to anyone interested in staying in the downtown area.

    22/09/14 | Link | Rating: 4.0
    237. Tiffany P.
    By far, the Westin Gaslamp is one of the nicest ones I've visited so far.  This Westin has the BEST location,  smack dab in the middle of Gaslamp and next door to Horton Plaza (accessible streetside from the Westin).  

    From the moment we arrived, the valet staff was very friendly and advised us of the parking options; Westin ($30 with in/out priviledges) vs. other cheaper (no in/out) lots about a 1/2 block or so away.  Plus, if you need anything from the car, the staff is willing and able to retrieve it for you, no problem.

    The lobby personnel was also very courteous and cheerful.  Check-in was fairly smooth.

    The hotel appears to be fairly "green", if you're interested in that sorta thing, with very modern and simple decor.  Our room was nice and clean... and I admit, I definitely liked the bamboo-esque backdrop of the bathroom wall.

    We also forgot an item and the concierge brought it to our room, right away.

    The hotel conveniently has a coffee shop inside the lobby area that serves Starbucks coffee, which we took advantage of.  If you need to have an actual Starbucks, there's one located a few hundred feet away, along with a CVS and Jamba Juice..

    Altogether, we will definitely be staying at this Westin in the future!  We walked away with a great impression of this location.

    09/07/13 | Link | Rating: 4.0
    238. David S.
    I like this hotel, rooms are nice, friendly staff.

    Just be aware they will rip you off parking....$38 overnight....really thats crazy for SD

    21/01/14 | Link | Rating: 5.0
    239. t b.
    Stayed three nights and am SPG.  On booking I requested high floor away from the street...instead I received lowest floor facing the street, and was told no other options available.  Room was super loud all night, A/C did not work, must pay $13 / day for for internet, TV systems are antiquated,  carpet needed replacing and elevators where excruciatingly slow.  Expect much better from this brand and this price.  Will go elsewhere on next visit.

    22/10/14 | Link | Rating: 2.0
    240. Steve B.
    Mediocre Hotel. Way overpriced. Rooms dated. Few amenities. Terrible service. Valet Service damaged my car, then ACE Parking had the audacity to say it was pre-existing damage, and denied my claim. If you have to stay here, I FEEL SORRY FOR YOU. Please, DON'T bring a nice car. This Hotel not only delivers substandard service, but are also careless and less than honest.

    22/11/14 | Link | Rating: 1.0
    241. Jennifer S.
    I am torn on how to write this review as there were many positive things about our stay, but also some not so great experiences!

    Amazing Location
    Pet Friendly and close to green spaces for the dog
    Super Friendly Doorman that remembered our dog and called her by name...nice touch!

    No Club Lounge and the breakfast coupons get you very little in the restaurant
    Housekeeping was subpar...had to complain numerous times
    Couldn't get the room warm enough either

    Overall, a so so experience...not sure I would rush back, but due to the location would consider it again.

    26/08/13 | Link | Rating: 3.0
    242. Marisa Z.
    Hubsy and I ventured down to San Diego on a whim this past weekend. I knew we wanted to be in the gaslamp quarter, so we started with that and let hotels.com help with the rest. Booking was super easy and took less than 10 minutes.

     We arrived around 9:30 on Saturday night. Jeremy checked us in and was very helpful with quite a few recommended places we should try. He told us about a place called the gaslamp speakeasy, which was exactly what we were looking for.

    We opted to join the preferred guests program, which was free...surprise, free does exist still!! We opted out of the daily room cleaning and received a voucher for $5 or we could have that applied to our points.

    Once in the room we were pleasantly surprised at the functionality of the space itself. We had a king room, featuring a nice sized bathroom, television, lounge chair, and desk. When we fell asleep that evening it felt as though I were falling gently into a puffy cloud. The pillows and sheets were perfect. Definitely want to incorporate the line they sell at bed bath and beyond on our registry!

     The hotel could not be more centrally located to the gaslamp strip, which features some of the best dining and bars in San Diego.

    We thoroughly enjoyed our two night stay and look forward to staying at one of the many other westin locations around the world, as well as making a repeat visit to this location in the future.

    I also had a wonderful massage, scheduled as a surprise from my husband. Fong was awesome! He knew exactly how to rid my back of all the stress I've been carrying around for countless years. We also enjoyed the outdoor rooftop pool, which was heated; perfect for a nice swim at dusk when the sun set behind a tall building located a stones throw from the hotel.

    Hope to visit again soon, would really like to specify a room with a view next time.
    Thanks for a wonderful weekend!

    27/08/13 | Link | Rating: 4.0
    243. Melissa P.
    Great hotel in Gaslamp with easy access to Horton Plaza. Rooms are not huge, but arranged well with plenty of seating if you have a few people over. Their signature heavenly bed is a definite plus and made for a great night's sleep. There's a bar and restaurant onsite as well as many nearby options. Taxis are also readily available when exiting the hotel. Cost to airport was $15 (before tip and no traffic). Would definitely stay here again!

    10/03/14 | Link | Rating: 5.0
    244. John M.
    The girlfriend & I flew down to SD for her cousin's wedding. Our 1st night in town, fresh off of a late arriving flight, we stayed at the Westin San Diego Gaslamp Quarter.

    Overall, I would say this hotel is typical for its ilk. You gotta take the good with the bad. I keep coming back to places like this, so I must OK with the bad for the sake of the good.

    The good: it's a great looking, luxurious hotel in a decent location (Gaslamp is in the name, but it's more on the sketchy downtown side of the Gaslamp). Staff & service was top notch. The room & the bed were fabulous. The fitness center, pool & spa were all excellent also.

    The bad: the only parking option was valet & that was a whopping $36/ night. Wi-Fi? In-room Wi-Fi is also an extra fee. Ouch. How much? I don't know, I passed. I got 4G LTE, you can keep your Wi-Fi.

    So why do I keep coming back to places like this? I only do if I get a good enough deal on Priceline that the room rate + whatever outrageous add-on fees the hotel charges still comes out to a reasonable amount for a nice place to stay.

    That was the case this particular time. The Westin San Diego Gaslamp Quarter was a nice enough hotel to stay the night on our visit to San Diego. Would I stay again? For a low enough discounted room rate + $36/ night valet parking, sure.

    25/06/13 | Link | Rating: 4.0
    245. Ashley M.
    Got a great deal for $109 per night when we stayed in San Diego. The rooms are clean and the bed is comfortable. Very happy with the stay overall.

    28/07/14 | Link | Rating: 5.0
    246. Stacie P.
    I booked the Westin Gaslamp for my friends bachelorette party on June 9-10. After reading all these reviews about the renovations I called to confirm they were done and they were. The hotel was beautiful!

    The staff was very friendly and helpful, offered tips and directions without being asked. They even accommodated my early check in request that I called in about a few days before our arrival. They had the room ready at noon for us which was perfect so we had time to hit the pool.

    The pool is a small roof top one but the deck is beautiful.

    I definitely wouldn't stay here if you have a crazy party but for our relaxing fun night ion the town it was awesome. The location is right next to all the gaslamp bars.

    I would definitely stay here again.

    17/02/14 | Link | Rating: 4.0
    247. Chan L.
    Checked-in Sat/25 Oct about 6:30 pm, checked-out Sun/26 Oct about 11 am:
    - I used my SPG (Starwood Preferred Guest) points for a free room.
    - I was upgraded to a Starwood Preferred room 1521 with a city view on the SPG floor 15.  Amanda was great in checking us in.
    - Room was fine.  My friend commented that it was good that we were upgraded since he would hate to see how small the regular rooms were.  View wasn't that great as the only distinct landmark I could north of the hotel was a Panera Bread.
    - Since we did valet, that was $40 for parking.  Next time I'll park next door for the $20 overnight parking.
    - Great location next door to Horton's Plaza and nearby 5th Avenue area with the bar/club nightlife.
    - After doing the World Crawl San Diego, it was easy to walk back to the room at 2:30 am.   yelp.com/biz/world-crawl…
    - So on Sundays Westin hotels automatically allows guests to do a check-out as late as 3 pm (instead of usual 11 am check-out of most other hotels).  So that was a perk we did not take advantage of.

    29/10/14 | Link | Rating: 5.0
    248. Maggie M.
    Just wrapped a meeting held at the Westin Gaslamp. The guest and meeting rooms were superb, delicious breakfasts served daily, and appreciated your helpful staff. Your bell man Paul was exceptionally friendly and serves as an excellent ambassador for your hotel.

    21/11/14 | Link | Rating: 5.0
    249. Jill G.
    I had booked this hotel for this past weekend 03/28-30/2014 for my cousins bachelorette party.

    I actually received an amazing deal through Priceline. I would have given this place five stars if the 800# customer service were a bit nicer in answering questions. I called to ask if I could have a double bed room, as well as early check in, and they told me that they couldn't accommodate me because I had booked through Priceline. They stated if I had booked through them directly, then they would be more willing to help. I mean, yes I know its a third party site, but you are still getting my business.

    Anyways, that is where the discontent ends.

    We arrived a bit early to helpful valet (Though expensive at $38 - but the parking is terrible in Gaslamp), very helpful bellmen, and Tiffany at the front desk was quick, efficient, and accommodated my room request, early check in, and put us on a higher floor.

    She even sent up a bottle of champagne to commemorate my cousins bachelorette. We were a little loud going out and coming home at night (Sorry neighbors) but nothing was mentioned by staff, and we were always greeted warmly.

    The valet offers you water as you wait for your car. The location is walking distance to everything (Restaurants, shops, bars, Ralphs, CVS). And being right next door to horton plaza is great! We went several times to buy things we needed for our nights out.

    I had a wonderful time, and I will def. be back.

    01/04/14 | Link | Rating: 4.0
    250. Shalina G.
    (DINNER REVIEW ONLY)  I'm not a Downtown type of girl, but even so, I highly recommend having a nice dinner with the rooftop balcony to go to to get some air.... and to have a nice romantic night :)  

    The sirloin steaks were tender and cooked just right, the veggies are nice and crunchy (not mushy), and the champagne just kept flowing

    (ehm: one piece of advice to the Westin management: please change up your Merlot selection to one of better quality. The one served on December 6 was a bit hard to drink).

    I would definitely come back to this establishment for a nice dinner :)

    07/12/14 | Link | Rating: 5.0
    251. Joe F.
    This is a great place if you like paper thin walls and involuntary midnight conversations with your neighboring guest. The toilets sound like a freakin freight train. So if you want to get up in the middle of the night and use the bathroom, you either have to risk waking up the other person in the room or flush the toilet when you wake up. I won't even start on the strange noises that come out of the walls and A/C unit. One of the worst stays I've ever had. To top it all off, they tried to charge us for FOUR nights of valet parking when we only stayed THREE nights. Stay away from this place.

    24/08/14 | Link | Rating: 1.0
    252. Adrian D.
    Not even one start .. Extremely rude service

    13/12/14 | Link | Rating: 1.0
    253. RJ B.
    This hotel was the venue for a two day conference I attended October 2013. It was great that it's centrally located in the Gaslamp area because everything was within walking distance.

    The common areas are contemporary modern with a slight nature theme. The decor in the room was really plain compared to the rest of the hotel. The king sized bed was extremely comfortable! I wish I could take it home, which I guess I technically could because the hotel has it's own line of mattresses and such.

    If you forgo housekeeping for the day, you get a $5 credit to use in the hotel, but you have to hang the correct sign on your doorknob.

    The catered food exceeded my expectations. One of my table mates at lunch had dried crusty food left on their silver wear. You would think someone would catch that since it was laid out on the table.

    The banquet area where the conference was held was spacious and the technology available allowed the presentation to be seen and heard from all areas of the room.

    Customer service at the front desk was excellent.

    05/01/14 | Link | Rating: 4.0
    254. Sari S.
    The location could't be better!  We were able to check in hours early.  We were only there for one night, otherwise I would have asked for a better view.  The room was clean.  I wasn't prepared for the lack of toiletries in the bathroom.  They have awesome shower heads, however they flow straight down and it's impossible not to get your hair wet.  Shower caps would be nice.  I'd much rather would have had a cheap shower cap than a bathrobe!

    We didn't eat in the hotel and went else where for drinks.  $15.00 for a one shot on the rocks drink is outrageous.  

    As far as the beds go, I don't get it.  Personally they are way too "soft" for me.  If you have lower back issues you will find them quite uncomfortable.  It's difficult to move and roll over.  

    Would we stay there again?  Yes, without a doubt....I'll just be better prepared.

    30/12/14 | Link | Rating: 4.0
    255. Jose H.
    Arrived after booking a room with a king size bed fir my girlfriend and me, then was upgraded to a room with to double beds. Still baffled how this is an upgrade. We left to have a good time, came back with our room smelling like cigarettes. To top it off, very low water pressure, and the tub faucet let out shine murky brown water. For the price, the place was unacceptable. Location is great though.

    14/09/14 | Link | Rating: 1.0
    256. Super M.
    I expected more from this Hotel.  I left my phone charger in the room, so I called to have it mailed to me.  They said they found it & would ship it out to me for a charge.  I agreed no problem, but after waiting almost 2 weeks & I reside in SD I called to check.  They lost my charger.  WTF!  I am still baffled as to how one stated they had it & would mail it to nada.  I will not recommend, nor stay at this hotel again.  As a starwood member I expect more.

    19/12/14 | Link | Rating: 2.0
    257. Emma A.
    The hotel itself is standard, nothing cool of interesting about it.

    Checked in, the front desk staff was a little odd, seemed a little shady...

    Any who, the room was standard, the TV was horrible, some channels were clear other fussy and annoying

    One thing that was annoying was room service knocking on our door at 8am, after having left out "Do not disturb" sign, I had to get up and tell them myself to come later... They never came later...

    I gave it three stars because of how close eveything is, bars, stores, restaurants etc

    24/04/14 | Link | Rating: 3.0
    258. Tiffany Y.
    I have never been to any other Westins, but when I walked into this location I was really surprised to see how pretty it was inside.  The location of this hotel is also great, it is right in the center of Gaslamp.  So a great place to rent a room if you are downtown, and unable to drive back home.

    The staff was very nice.  They also brought up an extra cot for us, no questions asked!
    I love the Starbucks brand coffee that they have, it is a really  nice touch compared to those random coffees that other hotels have.

    This hotel is a bit pricey compared to the other ones, but the quality of the hotel makes up for it.  The restroom had great lighting, although it was a bit small. I will probably try to stay at Westin hotels in the future.

    25/09/13 | Link | Rating: 4.0
    259. Kim F.
    Love the location. Nice lobby and bar area. Rooms are not as great as expected but we had a nice view of ice skating rink and city lights. The beds are really comfy. Will come back here! It's right next door to a great mall!

    27/12/14 | Link | Rating: 4.0
    260. Thanh D.
    ABSOLUTELY love this hotel! It is located within .05 miles away from the Gaslamp Downtown! We booked this hotel for one of our friend's birthday. It was under my booking but sadly I wouldn't be able to make it in time to check in so I called the hotel and had them add one of my friend's on the check in list, which they did without and questions. The front desk staffs are super friendly, the hotel lobby is very clean, the room itself is amazing!!!

    The sucks part about this hotel is if you want to Valet, it is $40 or you can park across the street of the hotel in a parking garage or $20.

    27/03/14 | Link | Rating: 5.0
    261. Stephanie C.
    I booked the hotel online through Hotels.com , when I called to schedule massages for my husband and I, the concierge was so great and helpful. They asked the reason for our visit and when I shared it was our anniversary, they were great to acknowledge that and asked if we would like champagne sent to the room. Once we arrived, everyone was extremely helpful. They again acknowledged our anniversary and actually upgraded our room. It was so beautiful and the city view was amazing. The walk to, everything, was SO easy, gas lamp, harbor, little Italy.
    The massage set up- arrangement was far from a "spa" but the massages themselves were nice.
    The only downside was the toilet water running the WHOLE time, and the $40 a night valet charge that there was no warning about or way around. Even with that, I would say I will be staying again in the future!!

    07/09/14 | Link | Rating: 4.0
    262. LJ G.
    This hotel is located in the gaslamp area of San Diego. The gaslamp area is really not what it used to be; it seems very grungy and there a lot of more homeless people. I think I expected this hotel to be more upscale than it is. My room was clean but very blah. White duvet on the bed and then literally everything else in the room is beige.  There's Starbucks coffee in the room and a refrigerator. I was on the SPG level which I think basically means I get free water and I had a nice view.

    The bathroom is a pretty good size, but just for one person.  If I were sharing the room it would be tight...not a lot of space near the sink.  Also, there are nowhere to hang your towel if you want to reuse it.  There is a hook for your robe (oh I love the robe!) but if you hang your towel on it, it doesn't dry.

    The lobby is open and very inviting with many comfortable places to sit. The staff was very friendly and accommodating.  It's an okay hotel I guess I just wasn't wowed by anything.  I don't even know exactly what I was expecting, but  nothing impressed me enough to feel like I want to come back.

    23/08/14 | Link | Rating: 3.0
    263. Lisa M.
    We loved this hotel because of the location, and the amenities that are inherent of a Westin. The beds were very comfortable, the room was sufficiently large (as was the bathroom), and the hotel and hotel bar vibe were beautiful. The service was prompt.

    The only drawback to this hotel was the noise. We were facing the front of the hotel, where one would pull up and check in. It sounded like there were a lot of parties going on. I'm not sure that we can blame that on the hotel, since it seemed that a lot of it was coming from the gaslamp district (we were there on a Saturday night), but it was very loud, even for a party district. We were on the 5th floor, so I suppose if we had been higher up, it might've been better.

    That said, it is nice to stay in a comfortable bed and be able to walk around the gaslamp district, without having to hail a ride back to the hotel. We'll likely stay here again.

    13/10/14 | Link | Rating: 4.0
    264. Sonya K.
    We wanted a staycation to celebrate our anniversary. After booking a room, I called the concierge to say that we were celebrating a special occasion and asked if there was anything they could do to make our stay a special one. Catherine from the concierge was super sweet and exchanged many emails with me, offering to check if there were any room upgrades available and sending a bottle of complimentary champagne. When I asked for seafood restaurant recommendations, Catherine gladly suggested three restaurants in the Gaslamp. We chose to go to Oceanaire and when dining there, they gave us a calamari appetizer courtesy of the concierge at the Westin, what a nice touch to make us feel special!

    The Westin is in a great location in Gaslamp. We found a great overnight parking spot that was free and a short walk away so that we didn't need to park in the garage. It's located right next to all the great shopping at Horton Plaza and a quick walk away to all the fine dining close by. After eating at Oceanaire, we walked over to the Shout House for some entertainment, I'd highly suggest checking that place out as well.

    Something that stuck out in my mind was when we checked in to the hotel, it was quick and easy. The man helping us asked if we had the Starwood Membership Card. We did and he helped us add our points onto our card. We had forgotten about it, but he remembered to ask us and helped us gain some more points. Our upgraded room was on one of the higher up floors, in their Starwood Preferred Guests area, with a view. We enjoyed our stay very much, the room was clean and had everything that we needed. I really like their lobby too, it's very pretty and has their restaurant/bar attached where guests can sit and hang out.

    We want to say thank you very much to Catherine at the concierge for helping us make our stay a memorable and special one! I'd definitely recommend the Westin and am looking forward to my next stay here.

    16/11/13 | Link | Rating: 5.0
    265. Michelle A.
    What can one say to a great location. Beautiful space. Dog-friendly. I'm happy as a clam and am a Westin friend--they've got me on lock.

    02/01/15 | Link | Rating: 5.0
    266. Mana N.
    A great place to stay if you're wanting to check out Gaslamp. The service was great, the room was modern, clean, tidy, and had a nice view of the city. But the great thing about this hotel is honestly the location could not be better. It's attached to Horton's Westfield plaza which has a bunch of shops, so for a shopper like me this was a heavenly way to spend my afternoon. Also you're literally 3 minutes walking distance away from all the action on 5th and 6th street. You could have a bite to eat, go rest in the room, shop, pre party in the room, and then hit the bars! 5 stars for convenience, service, and overall stay.

    The reason I give a 4 is because the valet is a bit sneaky about the 36 dollar overnight charge for parking your car, while there is a huge sign out front that says 10 dollar valet. When asked about other lots the person I called in the hotel said that nearby lots will run anywhere from 40-50 bucks a night. This is totally NOT TRUE. Go to the Westfield parking structure right down the street, much more decent pricing there. :)

    02/12/13 | Link | Rating: 4.0
    267. Kim B.
    The only thing this hotel has going for them is the location. It is connected to the main mall, directly downtown, and right next to the NBC building. No more than a 5 minute walk to all of the best food, resturaunts and attractions.

    When checking in at 7:30am on a Sunday, there was only one person on staff. She was too busy flirting with 3 college aged boys to notice me impatiently waiting. However, they did check me in immediately, even though I was 6 hours early.

    The carpets were filthy, dirty smelly and stained. This was throughout the entire building. The rooms were big sized, with a great view of the dumpster. The shower looks great at first.... with a waterfall spout. However, the noise it makes could give a migraine a headache. As well as the noise that the showers in the rooms on either side, below, and above you make. It sounds like 50 hammers on metal for the entire time the water was on. At first, we thought something was wrong... but we heard it in all the rooms around us, as well as the rooms by the elevators.

    My biggest complaint/concern about this location is the fire escape/elevator plan. I just left my conference and waited 10 minutes in the lobby for an elevator... to which I got inpatient and went up to the next floor.. and saw a line at that one. To which I went up to the next floor and saw the same thing. Considering I was only on the 6th floor, I was going to take the stairs. I looked at the emergency exit plans by the elevators.. and saw three staircases. However 2 of the 3 were supposedly "employee access only" and the other one only went down. If this were a fire.. I would be greatly concerned. When we asked an employee, they took us to the stairs on the complete opposite side of the floor.. which went back to the lobby. I was literally stranded.

    I finally found an unmarked door, with no exit signs near it, as stairs that would lead me up. Once on my floor, its not like that helped considering there were no signs indicating which direction the room numbers went in.

    All in all, I would be severely concerned about the ease in finding stairwells for a fire escape. While this is certainly not something I look for in hotels.. when approached with the problem it extremely concerned me.

    The outdated lobby, filthy and dirt-ridden floors were also unappealing to ever recommend this as a place to stay.

    22/11/13 | Link | Rating: 2.0
    268. Bill B.
    Very nice hotel and great location!  Only suggestions would be:

    - The pool should be headed. Too cold to swim at night.
    - The hot tub is not resort style at all....more like a medical hot tub.
    - Upgrade the Baby Gap ironing boards. I shouldn't iron on a college dorm style ironing board in a 4 star hotel.

    Otherwise great!

    27/08/14 | Link | Rating: 4.0
    269. Darrin J.
    The Westin Gaslamp is conveniently located and certainly nice enough at least in the lobby and the rooms. The conference ballroom is nice but the conference bathrooms smell like a truck stop. The bar and restaurant and aren't anything spectacular which is disappointing give all the choices within walking distance. A plus is that you can get credit or points for days you don't use room service.

    03/02/15 | Link | Rating: 3.0
    270. Carlos G.
    Great location. So convenient to access Horton Plaza and the Gaslamp eateries and stores. Rooms and beds are modern and comfortable. My dislikes are that wifi in rooms is not free and the pool area always seems to be out of service when we stay here. Service is friendly.

    06/02/15 | Link | Rating: 4.0
    271. Robert M.
    Spent the night here and even though it was pricey ($500 per night), I always love the Westin rooms.  This is a great location, and the fact that Horton Plaza is next door, as is all of the gaslamp, makes this a central location and a nice place to stay for downtown San Diego.

    Service was wonderful, and the hotel is beautiful.  The view overlooked Horton Plaza, and watching a shopping center is not that exciting, but it was a nice stay.

    22/08/14 | Link | Rating: 5.0
    272. Carmen V.
    Awesome place to watch the World Cup! The bar is not full, thet are super friendly, not crowded and the crowd is civilized. Perfectly A/C and facilities. You dont need to be staying overnight to stop by and watch a game while having a drink or a bite and before or after your shopping at Horton Plaza. Believe me, is my secret i am sharing with you!

    06/07/14 | Link | Rating: 4.0
    273. Bree H.
    Because this hotel was definitely not cheap, and we had so many issues, I'm just going to list the reasons why it was horrible and not worth anywhere close to what we paid for it. I don't think the awesome makeup mirror and fun valet crew can balance all the bad things to even bump this up to 2 stars.

    Stayed in an Executive King room over Labor Day weekend. Here's what sucked:

    -FIRST thing I noticed when I walked in the door were the greasy HAND PRINTS on the head board. I wish I was kidding.

    -Mini-fridge did not work and was not able to be repaired during our stay.

    -Carpet badly buckled in several spots (in the room).

    -Non-smoking room smelled STRONGLY of cigarettes.

    -Cable is terrible. Takes forever to turn on & change channels, and half of them have poor reception (static sparkles across the screen).

    -Items left under the bed from previous occupant (I assume).

    -Water pressure is non-existent, both in sink and shower.

    -Shower head is straight-down waterfall-type, so if you want to take a "normal" shower, you have to use the hand-sprayer. I prefer hands-free showering...

    -Several hundred dollars a night, and they CHARGE for WiFi. A lot too, something like $12.95/day. Low class, Westin. Low class.

    They tell you that they're "going green" and you can opt out of housekeeping in exchange for $10 in food/drink vouchers. Clearly this is just a way for them to cut costs on their staff, because it seems that the housekeeping that they do have is very half-assed. This hotel is NOT worth the price. Not even close.

    03/09/14 | Link | Rating: 1.0
    274. Shivani S.
    If rating was only on basis of location,,, i would have given five stars.
    I checked in Westin 2-3 hours back and compelled to write review now.
    First service is ok... but way to pushy
    I came to my room just to find shower knob is broken and it does not work
    table lamps have fused bulbs

    I booked hotel room with free wifi connection. Staff has audacity to claim I have not paid and asked me to pay online again. I had to produce confirmation number etc to prove it.

    I cant refer this hotel to any one.

    27/11/14 | Link | Rating: 2.0
    275. Janki P.
    The Westin typically has cozy little rooms. I liked the location of this one, everything from restaurants to bars was all walking distance. So it's kind of worth springing for the Westin price so you can walk at your convenience wherever you'd like to go. The beds were comfortable and service friendly. For overnight parking there is a garage as you enter Broadway circle that charges $20 for overnight. Which is not bad at all for the area and I would recommend it. It's either that or you valet at the Westin for $40 overnight.

    19/09/14 | Link | Rating: 3.0
    276. Anh-Dao T.
    The pros:
    - Awesome location. Two blocks from Gaslamp and connected to Horton Plaza.
    - Complimentary late checkout.
    - We lucked out with a corner room, which means our standard room was larger than usual.
    - Good service from Housekeeping and Valet. The valet guys were helpful in trying to give us parking options when we decided not to pay the outrageous price of $38 a day for valet.

    The cons:
    - The aforementioned $38 valet charge (although to note, parking tickets are $40 around Downtown SD so you're getting that charge regardless. a big F-U to parking enforcement on bikes)
    - The Front Desk gave us false information, which led us to circling around to several lots (and getting a parking ticket)

    All in all, this is the fourth hotel I've stayed at in Downtown SD and it ranks as #3. The parking was such a hassle that I almost wished we stayed on the outskirts and cabbed it in.

    15/02/14 | Link | Rating: 3.0
    277. Thuy N.
    From beginning to end, everything was PERFECT!  Started with the front desk clerk Alicia. She was sweet and made the check in process pleasant. We were able to check in right away instead of waiting Til check in at 3pm. Complimentary champagne was sent up for our anniversary followed by a $30 comp drinks at the bar. The bar manager Daniel and the girl that served us was also amazing! We can't thank everyone enough for making our anniversary special! It really makes us want to make it a yearly tradition!

    05/03/15 | Link | Rating: 5.0
    278. Sergio F.
    I find it funny that in nice hotels you are overcharged for smaller portions. However she did waive the $19 Internet fee because we were nice at check in. This is the most comfortable bed I've ever slept/fucked on. I can recommend the Westin by Horton Plaza as a great place to take your significant other. I got a great deal on hotwire but man the food and drink bills are madness. No maid barging in this morning while I'm naked and holding a dildo so that's a plus. The shower is amazing. Super quiet, I can't hear the crazy homeless people yelling on the streets.

    16/02/15 | Link | Rating: 5.0
    279. KaThy T.
    Loved this hotel!  My friends and I stayed here for a birthday outing.  It was smack in the middle of everything, which was so convenient.  Funny thing was that the place we went to was like 2 little streets down, but my friend and I got lost after buying food after leaving the club and we accidentally walked back to the club.  Our friend had left the club to walk us back.  We thought he was going home with us...nope lol!

    Anyway, there's a small bar downstairs.  We saw a lot of tourists and good looking people.  The rooms inside the hotel were nice and quiet.  We were a loud group but we tried to stay quiet so we don't get into trouble.  We had a desk, TV, and fridge, along with complimentary water/coffee/etc that went with the room.  I absolutely loved the shower head.  I'd want to take showers more than once if I had one of those at home ahahaha.  Oh man...I'm totally gonna go look for one of those shower heads.

    Parking is like $30 or $40.  My friends parked at this once place that's to the left right after the mini traffic circle after you pass the hotel.  Pass that little traffic circle and then turn left. It will be on your left; you'll see blue signs.  Cost $20.  I heard it closes after a certain time, and that you have to get your car out by 12pm or they charge you again.  My friend and I tired to park at this location but I seemed to have my sense of directions off lol

    We found a parking that had the blue signs we were supposedly looking for.  The parking staff told us it was $10 til 230am and then and then another $10 until 230am the next day.  This was the better deal of course.  This parking is linked to the mall that's on the same side of the hotel.  It's located right next to the hotel; you'll see blue signs that says parking til 230am.  I don't think the price was posted until you get up to the parking machine.  It's located on the main street adjacent to the traffic circle.  I forgot the street name, but good luck if you search for this parking.

    17/09/14 | Link | Rating: 5.0
    280. Kristin M.
    Great hotel, great location & great service! We were here for a conference & everything was within reach plus I love that they're animal friendly:)

    29/03/15 | Link | Rating: 5.0
    281. Elle C.
    Not necessarily for the lobby/bar or room's décor, or room's view; however, their customer service and accommodating the guest is impressive! I was there to support a participant in the Rock 'n' Roll Marathon; we loved that they not only so appreciatively allowed for early check-in, but also late check-out! We'd never received such accommodations when participating in the L.A. Marathon, where we had to be out by the standard late-morning checkout. The lobby and valet staff were incredibly cheerful, friendly, approachable, helpful, and professional.

    Convenient and safe location, right next to Horton Plaza. Easy walking distance to the Gaslamp Quarter, Convention Center, and shopping. Very comfortable beds.

    30/06/14 | Link | Rating: 4.0
    282. Aimee E.
    Beautiful hotel and good service but one star gone for charging $44 a night for parking! Use a daily garage for $15 a night instead!

    24/03/15 | Link | Rating: 4.0
    283. Heidi L.
    This hotel is located conveniently near a ton of restaurants, bars, and the harbor.  It's what I would expect of a Westin.  It's fancy and clean.  

    We lucked out with a corner room but not much of a view, which would have been nice for the cost of the room per night.  It was nice to have a mini fridge and complimentary bottles of water.  The bed is so comfortable as are the robes.  

    To get great recommendations for restaurants, talk to Susanne - the concierge.  She hit the nail on the head with her brunch recommendation (Monello).

    If you want a really comfortable place that is conveniently located and you don't mind paying a little more, this hotel is for you.  And make sure to join their rewards program to get their points.

    25/08/14 | Link | Rating: 4.0
    284. Chris C.
    This is a pretty standard Westin but the location is perfect and takes it up a notch from other Westin hotels.

    Located adjacent to the Horton Plaza (are the renovations ever going to be completed?!), the hotel is right at the edge of the Gaslamp Quarter and walking distance to the various attractions at the harbor.  aC (6 years old) had no trouble walking from the Westin to Little Italy, Waterfront Park, the USS Midway, or Petco Park.  Unless you really need to be close to the cruise ships or the train station, I'd definitely take the Westin Gaslamp Quarter over the Westin San Diego (which is on Broadway, about 4 blocks west).

    Valet parking is $40/night, which is pretty steep but there aren't many (any?) other overnight parking options downtown.  The hotel is about 6 blocks away from the Amtrak train station and just two blocks from the closest trolley station (Civic Center, orange/blue lines).  When you pick up your car from the valet they offer everyone bottled water for the ride.

    On our last stay here, we were upgraded to a larger room on a higher floor with a bay view (facing west over the courthouse).  The room was bright, perfectly comfortable and clean, and had enough room for three people.  The heavenly bed was delightful as always.

    I wasn't able to get a suite using my award as the hotel was sold out.  I was given 500 points and breakfast for two.  A full kids buffet for aC was an additional $10.  For breakfast we were given three options:
    1) cold buffet items only (toast, cereal, pastries, fruit) + a drink;
    2) hot buffet items + a drink for a $10 upcharge; or
    3) a limited menu where you could pick a couple items
    Interestingly, when I received my folio the parking and breakfast charges where there but there was no charge for the tip I had left on the bill.

    10/06/14 | Link | Rating: 4.0
    285. Raquel O.
    I really liked this hotel.  It was right in the heart of gas lamp quarter.  The hotel was beautiful and adjacent to the mall which made shopping so convenient.  Parking was much to be desired therefore lost a star.  However, if I was looking for a hotel in this area this would be it.

    01/04/15 | Link | Rating: 4.0
    286. Katherine W.
    Let me start by saying that I am not picky when it comes to hotels. However, when I pay a good amount, I expect a nice room. I've stayed at Days Inns that I've enjoyed way more than this. The room is not nice. It is not updated. The "bay view" they gave us is a joke. Even the tv reception is ridiculous...it's completely fuzzy. Not impressed. I was expecting so much more.

    15/04/15 | Link | Rating: 2.0
    287. Mike C.
    Don't trust the friendly valet guy when it takes 30 minutes to get your truck out of valet. Because there's probably a hidden agenda. Especially when they apologize for taking so long that your valet is "free" on a peak weekend.

    Why you ask? Likely because they severely damaged your vehicle and they want to sweet talk you and make you feel good to keep you from doing a walk around to see the damages before you leave their property.

    Oh yes, they will always waive bye with a smile and don't care that the damages were in excess of $1,000 because in the fine print of the valet card, that they didn't locate for an extended period of time, has a clause they're not responsible for the way they park or handle your car, especially once you leave their property.

    Next time my company or family wants to hold a large event downtown for a big dinner and block of rooms it won't be this hotel.

    I have had the run around before but this was marathon event to get no straight answers for over a month on the issue.

    Never again.

    01/02/15 | Link | Rating: 1.0
    288. Shannon M.
    I'm a Westin snob. I have a heavenly bed at home, and it's nice to be able to sleep in a bed that reminds me of home when I need to spend the occasional night away.

    I took a chance and snagged up this room on hotwire after some detective work. Our check in was a breeze. The front desk was kind enough to give us a complementary upgrade to a larger size room with a bay view.

    Our room was a little stuffy, so we called the front desk and asked them to take a look at it while we went out for the evening. A little note was left for us letting us know they fixed the issue and our room was nice and crisp when we got back.

    Noise wasn't an issue here at all. The rooms were clean and very comfortable. Mini fridge, available in every room, and the closets are well laid out. Valet parking is $40 for hotel guests.

    16/09/14 | Link | Rating: 5.0
    289. Tabitha J.
    I stayed at the Westin a month or so ago on a Friday and Saturday night for a bachelorette party. It was the perfect location for having access to all of the hot spots downtown. You could definitely walk anywhere, though we took ended up using Lyft at night. We walked from the hotel to Seaport Village, which wasn't bad at all.

    Our rooms were really nice. We got two rooms - one was their room with two queen beds, and the other was their city view suite, which had a king bed in the bedroom and a pull-out queen in the living room. The suite had a larger bathroom, but I used both bathrooms and can say that they were both really nice. Surprisingly, the pull-out bed that I slept on was comfortable as well, the only downside being that there were no linens for it in the room. We had to call down for them, and they only brought two blankets (i.e., no sheets), so I slept on one blanket and under the other.

    The staff at the Westin was also really helpful. We forgot to bring tape to hang our bachelorette decorations, and the bell desk let us borrow a roll. Later in the weekend, my friend lost her phone outside, and two security guards helped us look for it. Overall, I was really impressed by the Westin and look forward to being able to go back or try other Westin hotels in the future.

    26/09/14 | Link | Rating: 4.0
    290. Jackie W.
    The Westin hosted the "Returning Warriors" event and they did an OUTSTANDING job! Key points:
    1. Welcoming, friendly and helpful valet and front desk staff
    2. Beautifully set up welcoming banquet
    3. Delicious coffee, and pastries between conferences
    4. The hotel decor is based off of earth elements love that!
    5. Nothing beats a Sheraton bed or pillows
    6. 24hr fitness center and they will even provide you with workout clothes! No joke! I mean no excuses
    7. Awesome shower head...rain-like with a wand perfect for not getting your hair wet :)
    8. Located near all our favorite and new favorite spots
    9. Adjacent to the Westfield Mall/Macys
    10. Just the fact that they honored our warriors as their special guests has me singing their praise. Thank you Westin Gas Lamp what a memorable weekend!

    17/08/14 | Link | Rating: 5.0
    291. Cherir C.
    Five stars due to location, service and cleanliness.

    I am here for a conference and the location is amazing. From the hotel which is in the gas lamp district I walked to the marina, restaurants, Horton Mall and easy shopping.

    The conference rooms were convenient and easily accessible. Elevators became overcrowded at time.

    I would stay here again.

    11/11/14 | Link | Rating: 5.0
    292. Kelly C.
    i loved my experience here.  the staff was super helpful and friendly.  the hotel is conveniently located in downtown right by all the shopping center and many restaurants and bars.

    i really have no complains about this westin~ enjoyed my stay very much!

    just a tip: park your car elsewhere b/c the valet here is ridiculously expensive.

    10/02/15 | Link | Rating: 4.0
    293. Katy M.
    OMG! Amazing service and a gorgeous hotel. We were very VERY pleased.

    After staying in a Doubletree for a few weeks that by all definition sucks on so many levels, this hotel not only impressed us but reminded us what hotel service is SUPPOSED to be like.

    The only thing we could complain about is the valet does judge. We were in an 02 Camry and they stopped us to allow a shiny Infiniti through. That was a little like excuse me?

    We ordered room service and they forgot the Caprese Panini we had ordered. They forgot to even charge us for it so he must've not heard me. No big deal though because the guy brought one up free of charge with a salad on the side! Did I mention for FREE?!! And the food?! PERFECTION! Delicious (and garlicky) pizza, hot wings were peppered a bit and just the right amount of crispy, the panini was hot and fresh... I could go on and on.

    They waved down a taxi for us. Unloaded and brought our luggage upstairs. The room was gorgeous. All in all, the service was incredible and the price was even decent. Stay here! You won't be disappointed.

    02/03/15 | Link | Rating: 5.0
    294. Rick J.
    For the price, this Westin could and should be better. While the location is pretty good, the hotel is lacking in other categories.

    Upon arrival, you're treated with attentive valet and luggage service. Lobby area is tasteful and sleek. Check in was pretty standard with no issues. We were staying on one of the Westwood preferred guest floors (15th), but I couldn't tell you what made this floor special other than maybe the okay view over rooftops toward the water.

    The room was somewhat smaller than I expected. It seemed more like a room-size you'd find in Manhattan, not out West where there isn't such a high premium on space.

    We came during a warmer weekend, so I was thankful that the air conditioner was powerful. But when I went to grab a cool beverage from the minibar, it turned out to be empty. No diet coke and overpriced Toblerone chocolate bar for me on this trip I guess! This seemed odd given the minibar price list I found in the room, but whatever. I'm sure I could've called and asked them to stock the minibar, but by that point, might as well just go downstairs to the lobby shop (but be sure to go during the day to stock up as the shop does not have nighttime hours).

    The next disappointing item was the bathroom. First, there was only one light source, and it only did an okay job of lighting the area around the sink/mirror. The shower was left to relative darkness, but I can see why they leave the shower unlit. It's one of those cheap tub/shower unit combos that you expect at a motel. While the shower head was impressive and large. It lacked pressure and was overly-sensitive when it came to water temperature. You spend half of your shower chasing your desired temperature as the water fluctuates from hot to cold and back again.

    The worst part of the bathroom was the toilet. While I normally appreciate a strong-flushing toilet, this toilet flushed with such ferocity that it ended up coating the seat, flushing apparatus and sink with droplets of foul toilet water every time. I even ended up throwing away my toothbrush after I clearly saw it get sprayed with toilet water! Absolutely gross.

    The restaurant in the lobby offers a limited and largely non-noteworthy breakfast buffet. Service was also slow and inattentive, despite there only being three parties that were being waited on by two servers. These waiters also did not seem to be very excited about their work at all.

    Overall, the Westin gas lamp is just okay. This hotel is probably not worth the pricey room rate. Next time I'm in SD, I'll find another place to stay.

    15/03/15 | Link | Rating: 3.0
    295. Jan N.
    Let me start off by saying The Westin is my FAVORITE HOTEL BRANCH IN THE ENTIRE COUNTRY! Until we arrived to the Gaslamp Westin...

    My bf surprised me for a one night stay here just because & we drove straight from home the moment we got home from work.

    Valet is 42$ for ONE NIGHT. (I saw public parking across the street but did not really see how much their nightly rate was)

    The BEST thing abut the WESTIN is their BEDS. THAT IS THE ONLY THING going for us that night. Because right as we're settling in, our toilet decides to scare the shit outta me while im getting ready and bubbles up super loud...and it precedes to do so every 10 MINUTES!

    We call down to report it but we had dinner reservations to make so they came up and "FIXED IT" while we were out.

    We get back to the hotel ready FOR BED in the amazing luscious marshmallow, and so far so good until the wee early hours of the night, the FUCKING TOILET STARTS PARTY ROCKIN AGAIN AND TURNING UP LIKE THERE'S NO TOMORROW.

    TRYING to get some sleep in that hotel room is now nearly impossible and there's nothing we can do at this point but complain when we check out.


    Lady- "How was your stay?"

    Us- "It was actually not that great they said they fixed the toilet but it was not fixed and we barely got any sleep..."

    NOW, customer service common sense would be "Oh my I am so sorry we sincerely apologize, let's take care of this stay for you...or let's take care of your next stay for you..."

    I am not trying to be a brat in saying we deserve a free stay but after the horrendous night we had, I thought we deserved something and coming from a customer service background this is "usually" the protocol.

    Lady- "I am so sorry, I would waive the valet fee but unfortunately it was already charged, and if you were a Westin member, I would have credited you points, but...Can we buy you guys some COFFEE ON US?!"




    02/02/15 | Link | Rating: 1.0
    296. Naomi K.
    Can't beat the convenience here. Easy to walk around the gas lamp, close the highways, great views of downtown. Staff was efficient for check out. Check out was easy. Valet had their act together.
    The downside of being downtown is parking. This is a problem if you are on a tight budget, you really don't have much option except valet. If you want to do the hassle of parking at Horton, you have to make sure you're in the garage by 10pm and it's a one time in or out price. Valet is more practical if you need to stop in your room for something midday.
    Room was spacious. View of Horton plaza was nice. Air temperature was well maintained. The cleaning staff was courteous, but for some reason, they threw away your leaf soap bar everyday, which seemed a little inefficient. Some people might not mind using the same bar of soap and if they're that concerned over waste and being Eco-friendly, maybe that isn't a good policy. Not all the convenience items were restocked, which was fine. Only one bathrobe was provided for a double occupancy room.
    Some of the towels were stained, which is quite a turn off. There should be someone monitoring them, since there's only so much bleach can get out.
    Water was hot, which was nice but did run out during rush hour in the morning.
    The coffee pot was nice and the empty fridge was definitely a plus. The lock box was a little small, but I guess not too many people use it.
    The walls were quite thin, as we heard many of the hallway and neighboring room's conversations.
    All in all, a nice hotel. Tiny hottub, decent sized gym. Lobby and bar all open, so if you needed to borrow a computer for online and printing purposes, you'll have to listen to the bar ruckus and only a few stations available. I guess these days people all bring their own laptops. But wifi was not free in the rooms.

    05/01/15 | Link | Rating: 4.0
    297. Kelly M.
    Some college friends and I decided to stay at this hotel for a Bachelorette party over the last few weeks.

    Overall, it's a great place to stay. The customer service is definitely top notch. The front desk staff was nice when I called the day prior and during check in. They seemed to really care that we enjoyed our stay. Even the valet and bellhop had a great attitude. They really made our stay a nice one.

    The room was gorgeous and we could see the water from our room. They have premium soaps and lotions available, along with a little thing of mouthwash in the bathroom. (Super cool!)

    06/01/15 | Link | Rating: 4.0
    298. Michael P.
    Overpriced for what you get. Hardly any place to put clothes, there's some strange and useless bench below the TV--useless since theres no place to put it besides under the TV--and the windows don't open for an opportunity to breathe fresh air.

    One thing felt like home: the bathroom. No fan to vent the steam but that's okay because there was no truly hot water. Warm at best, and it fluctuated between lukewarm and warm... But never really cold, so I suppose that's a plus.

    Won't be coming back for a return visit.

    11/04/15 | Link | Rating: 3.0
    299. Patrick C.
    Recommended but with significant reservations particularly when it comes to management's commitment to service.

    On 23 April, during a busy conference, several of the elevators were out of service. This led to waits of up to 10 minutes for an elevator. Those who complained to a manager were secreted away to the service elevators. The rest of the guests were left to wait in the lobby.

    When I complained, the manager explained that all of the elevators were working properly (which I later learned was untrue) and offered to take me--and only me--to the service elevators. I declined, reminding the manager that I wasn't the only guest who was inconvenienced. The manager disappeared for several minutes and then returned, offering to take eight or 10 people upstairs.

    Other than the broken elevators (and some issues we had with the temperature from the taps in our bathroom sink, which is a topic for a different story), the accommodations are fine. However, when the management has to be reminded that their focus should be on all guests, not just on those who complain, it's time to rethink your lodging options.

    23/04/15 | Link | Rating: 2.0
    300. Sonal P.
    I came here to stay for a recent bachelorette party. What attracted me in to booking the hotel, was not only being an SPG preferred member, but the location in relevance to everything around us we'd be doing.

    The staff was extremely friendly and had a great attitude and customer service. The rooms were clean, and well kept. My only fuss with this place was we all were on separate floors and the upgrades hadn't been accommodated for until I had to remind them during check in.

    We ended up having two rooms on the same floor, and one on another floor.  We did get great views of the water and loved that the sun came shining in our rooms during the day.

    Overall a great place to stay!

    02/02/15 | Link | Rating: 4.0
    301. Paul B.
    Yelp's 365 Review Challenge 2014 #281 - #365

    Stayed here just to visit San Diego and my sister who was working there at the time. We were lucky to receive a discount through her company because the rates here are pricey.

    You can't get enough of the location because it's located right by the harbor and the San Diego Gaslamp Quarter for all your sightseeing and drinking needs. This hotel is pretty fancy and clean. The front desk clerk was friendly and welcomed us to San Diego. Our room over looked the Westfield Mall and the Gaslamp Quarter also the Harbor. The accommodations were pleasant, the beds were so soft and the interior of the room was very modern. I suspect it was an older hotel because of the popcorn ceiling but they did a good job with the remodeling.

    Overall, our stay was excellent and plan on staying again if the rate is not to expensive. We were lucky to stay here in this location but I owe it all to my sister's company for giving us an excellent weekend discount for $137 and upgraded for free!  Cheers to visiting San Diego and what it had to offer. Did I mention the beds felt like sleeoing on a soft white cloud!

    04/11/14 | Link | Rating: 4.0
    302. Laura S.
    Location is fabulous! Beautiful lobby around the holidays. If you're a light sleeper, the walls are a little thin. I was next to a room with a child that was talking loudly and yelling and could hear everything...at 630 AM.

    You're right in the middle of Horton plaza and all the restaurants and bars in the Gaslamp quarter. It's a quick 15 min ($13) to Hotel Del on Coronado Island and if you enjoy working out there's a crossfit box (Invictus) and a yoga studio all within about a 10 min walk.

    There's a small coffee shop with pastries in the lobby and a Starbucks 2 min away.

    31/12/14 | Link | Rating: 4.0
    303. Paul G.
    The Westin San Diego Gaslamp Quarter is a good hotel in a great location, basically right in the Gaslamp District where restaurants and bars and even an outdoor mall and grocery are right within walking distance.  You can practically live here without a car, with all the necessities and non-necessities right within reach.  Next door you can have your Starbucks, go work out at 24 hour fitness, buy an outfit, go grocery shopping or pick up some electronics, all within a very short few steps away.  One of the best Brazillian restaurants is practically across the street as well.

    The hotel itself is nice (complete with complementary water, coffee, and fridge - can't forget their signature heavenly beds), and nice gym (full body workout equipment, complete with towels, wet face towels, earphones, and water) and full bar downstairs (with a $5 beer happy hour).  Only con is no free Internet and expensive valet.  Valet parking is $45+, but you can park next door for $25.

    We usually stay at the Hilton waterfront or the Marriot with rooftop bar when in San Diego, but I think we've found another great place to stay.

    22/04/15 | Link | Rating: 4.0
    304. David H.
    I am hesitant as to how I should rate this hotel as the staff is so friendly but I am disappointed in the room. As we checked in we were told that we were given a free upgrade as we are regulars to this group of hotels. However, I truly fail to see we're the upgrade could possibly be. We have two full beds, we would MUCH rather have just one queen, we have a street view, we would much rather have an ocean view, and there is almost no drawer space for your cloths. Where is the upgrade? Would I get a queen size bed which is much more comfortable for my wife and I if we took a downgrade?

    I can honestly say that the best things about this place are the fact that they have a decent gym for a hotel and the staff are very friendly. That is the only reason they are getting 2 stars. For this name in hotels and the location it is set in, they could do a whole lot better.

    28/04/15 | Link | Rating: 2.0
    305. Carla H.
    Not my favorite Westin but not bad. The staff is very nice. The gym is great. While here for a conference, upon check in I was told I was being upgraded. I thought great my frequent visits to Westins are paying off. I am still trying to figure out what the upgrade was...not next to the ice machine or the elevator, two doubles instead of one queen or king, next door building view instead of ocean view? I'm stumped.

    The room was clean for the most part but the shower dripped constantly. And considering the drought issues in SAN and CA, I found it surprising that the hotel sprays down the drive daily and the patios daily or every other day. The carpets throughout the hotel needed a good deep cleaning. Our room either had red crayon, blood or ketchup in many places.

    Great patios on floors 3 and 4.

    The food served for the conference was not up to my expectations for a Westin either. Just not well done and I'm not expecting great food anyway. I was surprised that you could screw up bacon wrapped scallops but you proved it's doable.

    01/05/15 | Link | Rating: 3.0
    306. Rudy H.
    Wow, what a fantastic hotel, simply fantastic. Now, I've never been to San Diego and this is my first time in California but what a great start. For a lot of people that travel, I used to be a part of that crowd, but for me whichever hotel I stayed at set the tone for the trip.

    When I first arrived in San Diego, I've NEVER heard of the Westin Hotels and we actually passed one on our way to our hotel that I thought was mine, it was fancy! But no that wasn't the Westin I would be staying at. At a short drive from the airport- a huge plus by the way- I finally arrived at the Westin I would be staying at for the next four day and it looked better than the one I passed earlier, needless to say I was very impressed.

    From the very first step I, a common regular guy, felt like a rock star and everywhere I go I'm greeted with respect and I like that. All to often have I stayed at various hotels and respect stops right after you check in and now you become a dollar sign. Sometimes the simplest of phrases "Hi, how are you" means so much because now I don't feel like a dollar sign, I feel like there's a valued interest which lacks in most other hotel but valued interest in your customers separates the boys for the men and that's what gets repeat business!

    Now, don't get me wrong! This place is EXPENSIVE, $350 a night expensive! The most I've ever paid, ANYWHERE! But that price in conjunction with the service you receive is understandable. The rooms, or at the the room I stayed in was fantastic and appropriately size with a king sized bed, loved and I slept like a new born.

    My only issue is the lack of a courtesy shuttle and having to pay for a cab to go from place to place can be expensive for some people.

    Finally, the Westin I stayed at was right in the middle of downtown, with a fantastic night life. Plus it's only 15 to 20 minute walk to the Padres Petco Stadium. If your traveling to San Diego and you don't mind dropping a few dollars, the Westin in more than worth your time and money. You will NOT be disappointed.

    20/05/15 | Link | Rating: 4.0