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Beresford Arms Hotel in San Francisco, CA

Beresford Arms Hotel in San Francisco, CA

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Company Info:

Rating: 3.63

Address: 701 Post St, San Francisco, CA, 94109

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    Comments (72):

    1. Robert R.
    I love that this place is still rockin the tea time.  It has seen its share of improvements over the years, but the Beresford still delivers on that old world charm at relatively cheap prices (especially given its proximity to union square!).  You feel like you have walked into a $100/night hotel back in the old country.  The service is prompt and the rooms are a little on the small side (but when are hotel rooms ever big enough?).  If you are looking for something a little different near the square, but don't need to be right on top of it, check out the Beresford Arms.

    26/08/05 | Link | Rating: 4.0
    2. Christopher E.
    The Beresford Arms is a great little hotel. When my wife and I got married we had all of our out of town guests stay here. For the price and location (to Union Square) it's a great value. The lobby is beautiful and the evening wine sevice is a nice touch. The rooms are charming and pretty quiet for the location. It really feels calm inside, which is great after a long day in the city.

    24/06/07 | Link | Rating: 4.0
    3. Renee W.
    Great price for a great location! Room had a kitchenette, which was very useful. I loved the older style furniture and architecture and the wine and cheese and other various snacks every afternoon were perfect before heading out to explore the city. Nice touch. There were a lot of little bars and restaurants within walking distance. The only drawback I can recall is the parking situation. I believe it was valet and we had to call each time we needed to grab the car to go somewhere and they'd pull it up to the curb for us. Not too much of a hassle but it didn't take a little finagling at times.

    19/04/08 | Link | Rating: 5.0
    4. Eileen M.
    You have to like funky one-of-a-kind places to like this spot. If you prefer Marriotts and Hiltons, this won't be your place--but for me, San Francisco is all about these kind of offbeat hotels. I wish more cities had more places like this--historic but not swanked up (i.e.: affordable character).

    The hotel is about value for price paid--this is not a four-star hotel, but it's a four-star value for the $119 we're shelling out. Proximity to Union Square is nice.

    28/12/08 | Link | Rating: 4.0
    5. Vortex G.
    We stayed here on our Honeymoon. I called ahead and they were very accommodating and upgraded our room. They also sent a complimentary bottle of Champagne to us and the amount charged for the room booked online was extremely reasonable. We would sty here again and really like the location, the staff and the place. Drawback is the place is old but has lots of charm.

    26/10/10 | Link | Rating: 4.0
    6. Darryl S.
    Very good- I've been looking for an affordable hotel near Union Square for overnights. We walked to SF MOMA during the day and had dinner and saw a show at Biscuits and Blues that night. We had the spa room and I asked for a room "high up" and they put me on the 8th floor. Neighborhood is fine. Rooms were nice sized and clean (my wife is particular about sheets being clean.) Radiator was kind of loud. Free coffee and muffins and fruit the next day was a nice touch. I will return.

    16/01/11 | Link | Rating: 4.0
    7. Kristin S.
    We stayed here for a weeend after our wedding reception in San Francisco. This was the second time we stayed here, and it was fantastic. It is very clean, and it the location is fantastic. It is an especially good place for out-of-towners travelling in larger groups. We stayed with our friends and their daughter a couple of years ago in one of the suites, an it was great. There was a kitchenette and a rather large bathroom. Plenty of space to go around for a good price.

    17/04/08 | Link | Rating: 4.0
    8. Tracy M.
    This place would have gotten another star, but we had the room by the elevator. First I thought it was an odd earthquake the first time, then puzzled at the second time....then the third time was the dreaded realization that it was the friggin' elevator. It was a looooong night. However, they have a pub downstairs which also is the spot for a rather good "almost" breakfast. Great value for the money.

    18/11/09 | Link | Rating: 3.0
    9. Andrew G.
    I've stayed here three times and every time really enjoyed my stay.  For the location you can't beat the price.    The staff is very helpful and friendly.  They will eagerly assist you in your journey around the city.  They also have free wine in the afternoon.  I'll definitely be back!

    16/02/10 | Link | Rating: 5.0
    10. Jenny K.
    I'll be back for sure.  Thank God no bed bugs. Very old , not luxurious.  Serves wine and snacks every afternoon in the lobby.  Valet parking was awesome.

    31/10/10 | Link | Rating: 4.0
    11. Deborah F.
    DON't Valet park your car!  They steal your stuff and then the Management will tell you that they are not part of the hotel.  They give you a phone number to call "Luis" Who never answers!

    Checked in Wednesday 11/25/09--valet parked.........realized I left my camera in the center console of my car.  Went to have my car brought up..........camera GONE!

    02/12/09 | Link | Rating: 1.0
    12. Cara B.
    My boyfriend and I go to school in Santa Cruz, and one day, we decided we needed a break from the college life and spend a night in San Francisco. Being broke students, the pickings were slim, unless we wanted to stay in a run down motel in the Tenderloin. But I chanced upon this lovely hotel shortly after my search began, and the high rating and cheap price sold me. I booked, and a few weeks later we were there.

    And for the price, it was pretty great. It was an old hotel, but quaint, lovely architecture and furniture. It smelled kind of musty, but I'm weird and love that smell. The staff was friendly, and our room was very nice. I guess they were having a slow weekend, because we signed up for the room with only a queen size bed, but they gave us the super nice room -- the one with a kitchenette and a huge bathroom. It was fantastic! It was right in the heart of downtown -- we only had to walk a couple of blocks to get to something interesting. My boyfriend and I will definitely go there again, when we need another break from college.

    27/03/08 | Link | Rating: 5.0
    13. Lia S.
    Charming and comfortable.  Very clean, lovely service, and excellent rates.  Not modern or trendy, but perfectly adequate.

    17/01/11 | Link | Rating: 3.0
    14. Josh H.
    For the location and price you can't beat this place.  It's borderline too close to the tenderloin, but the neighborhood is still comfortable.  The rooms were comfy and clean, the service was OUTSTANDING and the price was definitely right.  We received a free bottle of champagne and party favors during our stay on new years eve.  Great location, right next to Union Square, which makes many things walkable from this hotel.  I will always check here first when planning my future trips to San Francisco.  NOTE:  There is definitely street noise in the morning here... however i've found that to be the case almost every place i've stayed in this area, so its pretty much par for the course.  Kind of annoying, but not enough to turn me off to this place.

    16/08/10 | Link | Rating: 4.0
    15. Dan C.
    Decent enough--in a city where location is everything, this place seemed to be within walking distance of everywhere I was looking to go.  The rooms, however, do give me the vibe that I'm sleeping in my grandmother's bedroom which is unbelievably creepy.  Though there are complementary donuts, coffee, and watermelon in the morning which may or may not balance out the discovery that Grams keeps a fully stocked mini-bar in her bedroom...

    14/02/11 | Link | Rating: 3.0
    16. Gosha K.
    Wonderful location, unbeatable price for a huge suite. Friendly staff, a 4:30pm manager's reception with wine and cheese, free breakfast...just great! Our room is freshly renovated as well.

    04/03/11 | Link | Rating: 5.0
    17. celeste m.
    This was a great spot for a weekend getaway in San Francisco.  Within walking distance of Union Square, BART, and near several bus lines, it's easy to get all over the city from here.  

    The decor may have been a bit older, but it was in good repair, and our room was simple but comfortable -- a great value for the price and location.  The late afternoon wine service in the lobby was also greatly appreciated!

    Service-wise, I found it hard to beat.  Friendly and helpful -- there is even a car service that will take you to the airport for the same price as a cab, and you can ride in style in a Cadillac.

    05/08/08 | Link | Rating: 5.0
    18. Lauren K.
    We stayed here with another couple for one night during the U.S. Open. Had a great experience. Checked in quite late due to the length of the Open, and the staff was very accommodating. They upgraded our rooms and comped our parking. Secured a taxi for us for a late night dinner reservation. The rooms were comfortable and clean and the bed was extremely comfortable. Even though our windows faced the street, it was relatively quiet. The continental breakfast was also quite good. Great location, close to Union Square and a nice walk to the bay. All in all a very pleasant experience! We will definitely stay here again.

    24/06/12 | Link | Rating: 4.0
    19. Hammer B.
    Came home from this hotel and got bed bugs all over me. I found them inside my suitcase too. No more Beresford Arms for me.

    21/10/11 | Link | Rating: 1.0
    20. Denice R.
    This nostalgic hotel is in an awesome location and couldn't get more pedestrian. The prices are incredibly fair. The rooms are clean and classic and remind me a bit of old movies and old movie stars like Cary Grant. The lobby has a feel luxury from bygone days ... white and gold and red. It's a keeper for sure. For sure!

    06/12/09 | Link | Rating: 4.0
    21. Cameron R.
    So this was a sort of last-minute plan we made, staying in San Francisco for a while. During the road trip me and my girlfriend went on, we made a pact to keep things as flexible as possible. We found out about the Beresford Arms in the Lonely Planet travel guide, and booked a room at a ridiculously cheap 90 bucks a night for three nights (Go AAA!)

    This was not a room. Let me be clear on this. This was an apartment. It had a kitchenette, a bathroom the size of my actual apartment from back home, and an adorable bedroom where the pigeons laughed and played outside like children at recess. The room was clean, equipped with a bidet (those need a FAQ, by the way) and was just adorably outfitted. Could not ask for a more comfortable place.

    One issue, though. In our room, in the middle of the night, I think the pipes started fighting each other. That was a wakeup...

    19/08/09 | Link | Rating: 5.0
    22. Shantelle T.
    Great location only 4 blocks from Union Square and free wifi. The lobby is old fashioned in a nice way and the rooms aren't bad but it was HOT HOT HOT in the room and there wasn't any AC so we had a hard time sleeping. The rooms have a small kitchenette though which was nice and the staff was very helpful.  Valet parking is about $25 per day. The bathroom had a toilet and a beday and great lighting for doing makeup.  I'd stay here again. Though, the area seemed a little sketchy with lots of bums hanging around the streets.

    31/12/11 | Link | Rating: 3.0
    23. Kali K.
    We should have known when we called to make the initial reservation and the woman was incredibly unhelpful and downright rude that this would not be the best decision. We were told that no rooms were available at the hotel but upon using the hotel's website we were able to make the reservation just fine. When we called back to ask why she would show the hotel as full yet we were able to make a reservation online, we were told that they "often overbook and that we would not be able to stay there when we showed up." Nonetheless we kept the reservation. Upon arriving to the hotel we were given horrible directions as to where to park the car in order to check in. There is only limited street parking and thus we had to valet. When we checked in, we were upgraded to a much larger room overlooking the street and even came complete with a separate living room and full kitchen and even a bidet. What seemed promising turned out to be horrific. The windows might as well have been non existent as we were able to here every single car and conversation outside of our window. The car alarm going off for over 10 minutes at 2am? we heard that. The car accident on the corner? We heard that. The marathon that started literally in front of our hotel?? We heard that as well -- and no one felt the need to even inform us that a  huge marathon would be taking place and blocking off all of the streets by the hotel. We went downstairs for the complimentary cocktail hour before going to dinner and when we turned in the valet ticket to have our car brought around, we were told that they needed a 30 minute notice in order to provide the car. We would have missed our dinner reservation and so they told us to take a cab and that they would reimburse us. True to their word, they did, but not before  informing us that they "certainly told us when we checked in that it takes 20-30 minutes" . I can assure you they did not.  The following morning, after being awake for the entire night due to everything I mentioned above, I decided to call them at 7:10 am in order to have the car ready by 8:10. I was told that they "were not allowed to park in front of the hotel and that when the car is ready we needed to hurry". Well, the car was not ready for us until 815. They took over an HOUR to get the car ready. So much for "30 minutes." Even so, we had to walk up hill an entire block in order to get to where the valet had moved our car.

    23/10/13 | Link | Rating: 2.0
    24. Laura P.
    The Beresford Arms is so close to Union Square. We stayed there for the NIke Women's Marathon. Many other runners stayed there as well. The Jr. Suite was huge. It even had a kitchen.  The beds were comfortable. The bathroom was huge. Unfortunately, the evening was hot and they do not have air conditioning, although who needs air conditioning in SF.
    The hotel staff was very lackluster and not very helpful but they did offer a nice complementary happy hour in the lounge. I would definitely stay here again for the price and location.

    19/10/11 | Link | Rating: 3.0
    25. Bunzy S.
    They bent over backwards to accommodate us for our San Fran trip. Our reservation was screwed up and so they gave us a Junior King Suite for a killer deal. The room was huge! Kitchenette, big enough bathtub with jets for two and the bed was amazingly comfortable. We slept so great here and we enjoyed the wine, cheese and crackers between 4:30-5:30 pm. The staff was very accommodating. The manager was Tricia-she pulled some strings to help us on our trip, and Bob was really helpful at the front desk. Valet parking was $30 after tipping the guy $2 so bring your pennies people!

    26/03/12 | Link | Rating: 5.0
    26. B H.
    Great value, great location, friendly and helpful staff.

    My husband and I arrived early (12pm), but the desk clerk happily found a room for us - and it happened to be a suite, although we reserved and paid for a double room (on Valentine's Day weekend, too).

    The hotel lobby is charming, with a turn-of-the-century opulent decor. This is where the daily afternoon wine reception is held, where you can sample Beresford's own wines along with snacks. Nothing too fancy, but a warm and welcoming experience.

    Our room was enormous, clean, and tastefully decorated. The suite included a full kitchen (the hotel used to be an apartment building), plates and everything. BTW, the honor bar is the most reasonably-priced I have ever seen! Oh, and there was a bidet in the bathroom, for all you bidet users.  If you are a light sleeper, bring earplugs - we were on the sixth floor, and the street noise was very apparent all night.  I thought the windows were open, but they weren't.

    Breakfast was simple with coffee, tea, and pastries. We checked out on Valentine's Day, and the desk clerk gave us a complimentary box of conversation hearts as we left. How sweet!

    19/02/10 | Link | Rating: 4.0
    27. Sir B.
    We had a very pleasant stay here last weekend, after getting a good deal on the junior jacuzzi suite on Expedia.  The building has a lot of character and the room was spacious and quite nice.  I really appreciated the space heater that they left in the closet, so I could get the room nice and toasty like I like it.

    The wine and cheese hour was a very nice touch, and the breakfast was also much appreciated.

    28/12/10 | Link | Rating: 5.0
    28. E M.
    Me and my boyfriend spent the weekend in  the city to celebrate our 2 year anniversary. We picked this hotel based on the good reviews it had  recieved and we were very glad we did! Excellent place to stay if you're coming from out of town. It's close to Union Square and there are so many restaurants to pick from. The room was really nice, as were the bathrooms. Everything is very clean and well maintaned. The only negative is that they charge an additional $25 for parking.
    In spite of that, We will definitely be staying here again!

    17/05/10 | Link | Rating: 5.0
    29. Ggg M.
    We're back enjoying the continental breakfast with a full house! It is awesome to see and chat with folks from around the world here! Super comfy bed again. The mini suites are the way to go, full kitchen and more room! Love this place!

    09/06/12 | Link | Rating: 5.0
    30. Janet R.
    Well, they completely messed up my reservation, and I only found out because I called to confirm my reservation when they failed to send one by email, TWICE. The hotel manager is blaming it all on the booking company, since they booked me into a suite that doesn't allow pets and I have a dog. The manager said she called the booking company to alert them to their error, but she didn't think it was her responsibility to also call me, THE GUEST, to tell me I would not be able to stay in the room I had reserved, it was the booking company's responsibility to inform me, yet the manager already knew that the booking company was having problems sending confirmation emails to guests. I asked what would have happened if I had never called to confirm my reservation, and I had just showed up with my dog, 2 days before Christmas, expecting to check into the room I had reserved. The manager seemed totally unconcerned, she said she was sure "it all would have worked out". Yes, she was friendly through the whole conversation, but also totally incompetent, she doesn't seem to know the first thing about hospitality, I don't know how she got to be the manager of a hotel. I was wary about booking a room here, I thought the bad ratings were just from a few nitpicky customers who aren't satisfied with anything less than perfection, boy was I wrong. If you're not satisfied with anything less than total incompetence, then this is the hotel for you! Enjoy your stay!

    13/12/13 | Link | Rating: 1.0
    31. Lyn R.
    Wow what can I say!? Should I even give it a star?
    First of all! The staff there were very judge-mental. They were Filipinos and I checked in ther just for night at the master suite for seven people and the front desk said " why are you gonna party in the hotel?" and I said " no we're only gonna sleep there and besides the minimum is 7 people.  I was very upset on how they approach me and my boyfriend while checking in. THey didnt even greet us at all. Bad customer device I'll never gonna  check in here ever again. The blankets had holes in them and the room smelled like sweat and the wifi doesn't even work. Free breakfast? Yeah water melon and muffin and coffee wth? What kind of breakfast is that?
    Bad experience! Good luck if you're checking in this hotel. we asked for a blow dryer and when they gave it to us it was a Filipino guy and gave me a bad look like " here's your blow dryer" not even a smile on his face?

    22/02/12 | Link | Rating: 1.0
    32. Belinda A.
    I was moving back home from college and I had huge bags and chose this place purely on connivence, and I was presently surprised.

    I really enjoyed my stay here. The room was quiet and warm. It was very tiny but honestly in San Fran thats normal and you don't spent a lot of time in there anyways. The lady downstairs at the front desk was so helpful and even got me guaranteed transport to the airport when I needed it while holding my bags for the duration of the time even when I was all checked out.
    Its in a great location next to the trolly that goes straight into union square. and yes its within walking distance. Theres great asian food up a street, starbucks, wallgreens on the same street and Pirates Pizza down the other side of the street.
    BEST PART! Ok Ok I know this sounds crazy but the price is really good for the area..and! Hells Kitchen Gordon Ramsey was staying on my floor..I swear I saw him in the elevator. I tried to ninja a picture of him but I couldn't in time.
    Gotta Luv SF.

    20/02/11 | Link | Rating: 4.0
    33. Janet D.
    There are very specific reasons why I gave this place a 4-star...make sure they are your reasons too before you book a room!

    Location - Excellent for getting around, lousy for a quiet night's sleep! (I think this would apply to anywhere in Union Square, not just to this place.) We have been able to walk most places - Chinatown, SoMa, even the Embarcadero. At night, we've heard a crazy woman screaming at the top of her lungs to be f*cked in the ass (repeatedly), weekend revelers sharing their intoxication with everyone within a half-mile radius, every variety of siren & various loud vehicles (including muffler-less motorcycles and trash pick-up bright & early Tuesday morning).  

    Service - Quietly efficient and helpful. Although breakfast is included, we bypassed the doughnuts and fruit for some excellent eateries in the neighborhood (see my San Fran list). This is not a business service-type hotel...more geared to tourists.

    Parking - A good deal at $24/night thanks to the in/out privileges.

    Room - This is the KEY reason we liked this place. On this trip we have our pre-teen and teen kids and WE NEED SPACE. We got it here!!! Our room is basically a full-sized one-bedroom apartment complete with large bedroom (with two queen beds, TV, built-in cabinet, and closet),  living room (with full-size Murphy bed, couch/chair, desk, TV, small closet with drawers, and dining area with table & chairs), full separate kitchen (with full-size fridge, stove/oven and microwave) , and huge bathroom (with bidet and jet tub). All for $199/night...an incredible deal!

    My husband & I decided that if it was just the two of us, we probably wouldn't come here again...but, with the kids, it's definitely in the running!

    06/04/10 | Link | Rating: 4.0
    34. Anna F.
    I recently stayed here for the 2nd time and it is a very nice hotel. Not incredible, not bad.. but very nice.

    The decor is sort of fancy-ish, think crown moldings, red carpet & nice details. They have a wine and cheese hour, amazing, even though its like cold cuts the wine is good, it feels free (I mean you don't pay extra for it but you are paying to stay there), and it's all you can eat and drink for that hour or so. The rooms are nice and clean, the beds are comfy enough and there's a random things like a kitchenette, phone in the bathroom, spa jets in the tub haha.

    It does get a little loud in the area at night, just like street noise. But it's very close to Union Square, totally walkable, and close to any public transportation so if you fly in you won't need a car. I saw something about an airport shuttle that you probably have to call ahead for, which is convenient.

    All and all its a nice, affordable place. I'll go back again!

    23/10/10 | Link | Rating: 4.0
    35. Jamie-Lynn H.
    We stayed here for our Anniversary recently and loved it. Loved the vinatage feel. Keep in mind this is a historic building though, so if your tastes run more modern and top of the line you may be disappointed. When we checked in I asked for a quite room because it was our Anniversary. They not only gave us a very quite room, they gave us a free upgrade to a suite! The room was clean and spacious with a kitchenette, whirlpool bath and a bidet! The wine reception was a lot of fun. We had a chance to meet some of the other guests and have some great conversations. The staff was very kind and helpful. The location was great. Very localized to everything and not AT ALL in a bad part of town, as someone on here mentioned. We loved it. It was a great value and a really gorgeous historic building.

    10/02/11 | Link | Rating: 5.0
    36. Sam V.
    We arrived late, late on a Thursday night in September.  I had called to confirm "Late Check in" and they had told me to just pull into the white zone in front of the hotel.  This is a pretty seedy part of town.  I had not stayed in this hotel before.  They ar at the corner of Post and Jones.

    When they say it's between the Tenderloin and Union Square they mean it.  At 3:00 AM it's much more like Tenderloin (or if you're from LA it's more like Hollywood, the dark side)  teens in all manner of dress and some druggies or drunks around.  But we walked right into the hotel and were greeted by Pricilla, who made us feel welcome.  She called for a valet to come get our car.  There is a $26 a day charge for Valet parking.  (more on this in a minute). For our room,  I asked for an upgrade or, exactly what I asked for was, "can you put us as high as possible?"  because some Yelpers had mentioned street noise.  They gave us the 7th floor of an 8 story building.  Our room faced a courtyard (I guess,  I couldn't see to the ground from the window due to the thickness of the walls and I was not curious enough to crawl out on the window ledge to look down.  Daylight came in through 3 large windows and I didn't mind the view (non-view) of the neighboring building.

    I have the nose of a bloodhound, sometimes that can be a blessing and sometimes, not so much.  My whole time driving here I was thinking,  Will I get the room with the bar, or the room with the kitchen?  Will it smell like old booze? or old cooking?  Or will it smell of Pinesol air freshener?  Fortunately, the smell was not too bad.  It smelled a little old but not intolerable.  I opened the windows, they all opened, no screens, a security lock to lock them partially open,  I'm not sue I would be comfortable in this room with athletic young children as they might be tempted to go out on the window ledge.  Never leave children unattended....

    I think you need to have a good understanding of what you're looking for in a hotel and what your goals are for your time in San Francisco.  This was like a studio apartment.  There was a large bathroom, with bidet and whirlpool.  No hairdryer.  How crazy is that?  I needed the hair dryer more than I needed a bidet.  There was a large closet with iron and ironing board.  There was a complete cute little kitchen with fridge (I'm not sure I ever got the fridge turned on), stove and some cooking utensils, even wine glasses.  I had brought an ice chest with some snacks, apples and my breakfast bread of choice.  I did not see a toaster.  The TV was old and did not get many chanels, but hopefully you do not go to San Francisco to watch TV.

    The hotel offers pastries and fruit in the morning but I found them unremarkable.  The fruit was OK and I did drink their coffee twice and I'm usually very picky about coffee.

    Valet service was fantastic.  The clerk said $2.00 is a usual tip, so we went with that.  They brought our car if we needed something from it or we wanted to put anything in it.  They were a bit hesitant to say where our car was but sometimes it took about 15 min to arrive.  If anyone else knows about tipping hotel valets, let me know.

    As far as location goes,  I was there for an event at Moscone, and walked back and forth several times.  The walk was not too bad if you walk over to Union square and then down to Moscone.  If it were dark I would have taken a cab.  We were two blocks from the cable cars and rode them.

    The two queen beds were a plus and the spaciousness was good.  If you don't like old, this place is not for you.  I enjoyed the staircase, found it charming.  They have free internet in the lobby so you can checkin with Yelp.  As someone else said for traveling with a family, this is not bad.

    21/09/10 | Link | Rating: 3.0
    37. Carolyn K.
    This place is amazing.

    Location, check.
    Nice walking distance to Union Square.
    Decor, check.
    Cozy and Victorian inspired, huge and spacious rooms.
    Staff, check.
    Gave us complimentary wine, even though we had just missed the time it was being served. Super nice and helpful (though there was that one bitchy asian lady working late nights).
    Valet, check.
    $24 a day with in and out privileges; they were very good about bringing my car on time and parking it.. even when I came back at 2am.

    Lost and found, big fat check.
    I accidentally left my cell phone charger in the room and thought that would be the end of it. I called anyway and to my surprise, they got back to me and told me they had found my charger. I was even more pleasantly surprised when they asked me what my address was so they could mail it back to me. So, so nice. I told them I'd be in the city during the week anyway, so I could just pick it up myself. When I did, they handed me a package nicely wrapped with brown butcher paper. I opened it and saw that they had cut a Kleenex box in half and used it as a small box for my charger. SO. CUTE.

    Anyway, I love this place because they put a lot of thought and care into serving their customers.

    09/08/10 | Link | Rating: 5.0
    38. Gino E.
    The hotel has a "The Shining" type of vibe to it, that made me wish I was carrying an EMF detector or a digital recorder with me. Our room was moderately sized, clean and comfortable, except for the heater that pinged loudly and sounded like it was about to blow. But I guess that's part of the whole "we're an old-ass hotel" charm. To balance that out, there's free wi-fi.

    Staff was "interesting" to say the least. Not rude, but maybe just lacking some social skills training. They took care of us, nonetheless.

    Although $24 seems expensive for valet parking, just go with it. The cheapest overnight parking is going to cost you $15, and is going to be a two-block walk back to the hotel.

    26/03/11 | Link | Rating: 3.0
    39. Frank P.
    Rooms are fine.  Location is great.  Staff are almost comically rude.  Almost.

    I reserved a room here for my mom because she's 73 and can't walk very far and I live across the street.  So there weren't a lot of options (they were actually the only option).

    From the get-go the front desk staff was just mean.  2 different members of the front desk staff were rude enough that I actually wouldn't let my mom deal with them.

    Zero eye contact, one word answers, very quick to get flustered and impatient.  They do NOT want to answer any questions at all.  VERY angry if you do anything but come in, sleep, and pay them.  These people just do not belong in the hospitality industry.

    In sum, the only reason I gave this place any money is because my mom can't walk.  So that's how you got my business Beresford Arms.  Be proud of yourselves you mean miserable assholes.

    28/12/10 | Link | Rating: 2.0
    40. Katie W.
    Pros:
    Free Wi-fi in the rooms. Complimentary coffee and pastries in the morning and a wine/tea/cheese/cookies "happy hour" in the late afternoon. Good location, close to Union Square. Decently comfortable bed and chairs in the room. Nice bathroom. Valet parking was reasonable for the area ($24/day). Staff was helpful and friendly.

    While lots of the reviews complained about the staff, I was treated very well during my stay. In fact, I think they went over and above to be accomodating. On the first day I asked to switch to a different room. The only option happened to be much larger. Even though I should've had to pay for an upgrade, they didn't charge me, which I thought was pretty awesome. They were always courteous whenever I had a request.

    Cons:
    Thin walls, you can hear everything that happens on the street and in the hotel. Lacks some of the amenities that are common in most chain hotels (such as in-room hair dryers, air conditioning, or an on-site workout room). Also some things that were supposed to be in my room were broken or missing, but anything I asked for was sent up to me immediately. The neighborhood seems a little "iffy" and the streets are filthy. I didn't have any incidents during my stay, but I wasn't very comfortable walking around by myself after dark.

    One more thing:
    The standard rooms and the suite rooms are VERY different (I got to experience both). Pay extra and get the suite. Obviously it will have more floor space and a kitchenette, but it will also have a nicer alarm clock, furniture, TV, wall paper, and most importantly... a better mattress!

    20/11/11 | Link | Rating: 4.0
    41. India D.
    My husband and I stayed here for a night. As many have said, for the price the location is great. The room was decent, but the walls were thin. We could hear everything next door to us and all the city noise. The wine hour is nice and it's fun to hear so many languages in one room!

    Worst part was the customer service. They weren't knowledgable of the area and aren't willing to look into it for you. We left our bags with them while we explored the city. The front desk said "leave them there, the bellboy will be back shortly to take care of them." When we came back our bags were in the exact same place. We were very confused. Then the front desk staff proceeded to tell us that we just left them there unattended and that we should never do that. We reminded them of our conversation and they claimed to have never said anything about the bellboy coming back.  To defend themselves, they said mornings are really busy for them so maybe we caught them distracted. There was no one at the front desk during our conversation with them! We couldnt believe it. Top rule in customer service: customer is always right!

    Overall, I'd recommend staying there again because of the price and location, but make sure the front desk follows through and you do your own research on the area.

    08/08/11 | Link | Rating: 3.0
    42. Kathryn S.
    This hotel is great. The room is massive! The mini bar is well stocked and cheap. Wine and cheese hour is great as is the breakfast. All the staff that we have encountered have been really lovely. I have no complaints at all.

    17/09/13 | Link | Rating: 5.0
    43. QB N.
    Stayed here while attending a convention in Moscone Convention center.  Enjoyed my stay in this hotel.

    Positives:
    1. I reserved the junior suite and it was huge with 2 queen sized bed and a mini  kitchen (with ref, microwave and coffee maker).  Beds were firm and had clean linens. Bathroom was also clean.
    2. Room was airy and well ventilated.
    3. Staff were very friendly.  They even left my usual allotment of towels and toiletries inside a plastic bag and left it outside my hotel door because I had the "Do Not Disturb" sign hanging outside the door.
    4. Compared with other hotels in the area, this is good value for the money.

    Negatives:
    1. I gave it 4 out of 5 stars because the room didn't have air conditioning which was really unexpected  (first thing I do when checking in is to adjust the room temperature).  But it was Fall weather and opening the windows ventilated the room.
    2. I got a room facing Post Street and had an interesting view.  The negatives are it gets loud because of the street noise and compounded by the open windows.  But the noise dies down around 10PM and it's pretty quiet around mid-night.
    3. Hotel is located at the edge of the "good area zone".  Post Street is okay (when you  exit the hotel, turn right and keep on Post Street and in about 10 minutes you're in Union Square Shopping Mall, but Jones street is not a good area to walk on (night or day).
    4. Moscone Convention Center is about 15 minute walk from the hotel which is okay going down hilll.  Returning to the hotel is uphill and although it's good exercise doing it for 5 days is tough on the legs :-)
    5. No WIFI in the room but you can go to the lobby and get free WIFI.

    All in all, had a great time in this hotel and I think for this convention, staying in this hotel was great experience.  I don't mind going back if I have to go on another convention in SF :-)

    13/09/12 | Link | Rating: 4.0
    44. Elizabeth S.
    I had a very comfortable stay at the Beresford Arms when I went up to SF for Valentines day weekend. The hotel offers amenities such as a cheese and wine happy hour everyday from 4:30-5:30, and is located only a few blocks from Union Square (so overall, a perfect stay for tourists).

    The front desk clerks were extremely helpful and attended to our requests, such as a higher floor for a better view (the 7th floor I believe). And trust me, that view was worth it! You can pretty much see all of one side of San Francisco.

    The suite we stayed in had two queens and a pretty sizeable bathroom (his and hers sinks included). Also, the bathtub had jets in it! You can totally enjoy a nice back massage while taking a bath!

    Also, as part of their Valentines day special, they gave us a free bottle of champagne as well as free Ghirardelli chocolate squares! Me likey the free stuff.

    Overall, the cleanliness of the room and the service from the hotel staff was excellent! I would absolutely, positively, undeniably stay here again if I am ever in the area.

    19/04/10 | Link | Rating: 5.0
    45. Marc E.
    The staff is extremely helpful and nice! The rooms are comfy! Free happy hour with wine and cheese. Great continental breakfast with excellent pastries and sublime coffee.Free wifi!

    The hotel is great! Unfortunately the hotel cant control the noise outside. On Saturday night you heard everyone and  anything out on the street. On Sunday night it was very quiet. So I'm guessing Sunday through Thursday is quiet, and the weekends are kind of loud.
    The only way for the hotel to fix this problem is to invest in triple pane windows.

    In a nutshell this place is great! You cant beat the location and free happy hour.

    13/11/12 | Link | Rating: 4.0
    46. Jordan J.
    This place was awesome. Loved the charm and you get the best bang for your buck with this place. Clean, big rooms and we had a great view. Loved that it was within walking distance to Bourbon and Branch! Nice people at the front desk. We'll be back!

    15/06/14 | Link | Rating: 5.0
    47. Joe S.
    Convenient, comfortable, reasonably priced, great staff, complimentary continental breakfast and wine and cheese happy hour.

    13/11/13 | Link | Rating: 5.0
    48. Scott R.
    As others have stated the front desk staff is horrible. If you can avoid them then you're stay at the hotel will be mostly pleasant.  

    The hotel is more historic versus elegant. It's clean but it appointments are feeling tired.

    07/05/13 | Link | Rating: 1.0
    49. Tyler B.
    Rooms were clean. Housekeeping staff was friendly and responded promptly to our request for extra towels and bedding. They gave us a free bottle of champagne for New Years. A nice clean place to stay a night or two.

    The reason for the two star rating is the front desk staff.....

    Valet was an absolute joke! We asked for our car to be pulled around before we left our room. Expecting it to be ready when we checked out. We were informed that it would be a little extra time since it was New Years Day. Fair enough. After 20 minutes of waiting we started to get a bit annoyed. After 45 minutes I asked the women at the front desk where our car was only to be given an angry response that it was New Years Day and we would have to wait AN HOUR! This was totally unacceptable. You should not have to wait an hour for a car from any hotel valet. Turns out the front desk didn't actually call the car lot to inform them we needed our car. I was furious that after asking the front desk TWICE they didn't bother to check the status of our car.

    The front desk staff is clueless. I will never stay here again as a result....

    03/01/13 | Link | Rating: 2.0
    50. Jim B.
    In the interest of full disclosure, this review is based on a visit to this property from May of 2005.  As I have stated in other reviews, I have only recently discovered Yelping, so I am going to have to play "catch-up" now and then.

    My wife and I spent a week here in May of 2005 for our anniversary.  I got a package deal from Expedia.com consisting of airfare, room, shuttle service to/from the airport, mass-transit passes, and a couple of other minor perks.  Therefore, no review of valet or automotive services is possible.  I am diabetic, therefore no review of the nightly wine tasting is available.

    We arrived, and I was dismayed to find out that there was no climate control in the room (coming from Las Vegas, a room without air conditioning is spelled "O-V-E-N").  I was pleasantly surpirsed at the weather.  We were in a room on the fourth floor, something they called a "junior suite."  Jacuzzi jets in the bathtub, a bidet, a kitchenette complete with dining table and cooking and eating utensils (that the Housekeeping staff washed every day whether we used them or not).  Beds adequate but not spectacular.  Lobby large, in a cathedral-ceilinged manner.  We are told that this property was originally built shortly after the Great San Francisco Earthquake as luxury apartments; it shows in the architecture.  Housekeeping staff quite pleasant.  Front Desk personnel somewhat less so, but not obnoxious.  There was a delightful Italian restaurant directly across the street from the hotel's front door, Cafe Bella Venizia, which, I am told, has since closed its doors, which just about made up for the fact that there is no food service whatsoever in the hotel aside from "continental breakfast" and "wine tasting."  Next time we find ourselves in San Francisco, we will probably stay at the Hotel Beresford (same owners, about three blocks around the corner); that property has an in-house dining room which, from the one meal we ate there, was quite nice.

    Would I stay here again?  Possibly.  Would I run away screaming?  No.  Would I fall all over myself to get in line for this house again?  Not really.  Like the star rating says ... middle of the road.
    -- -- -- -- --
    On the newly-established Nighthawk 100-point scale: 65.

    10/08/14 | Link | Rating: 3.0
    51. Zandra L.
    Yes, it is an older hotel that can use some updating but it is extremely clean and in a great location. If you want a really nice updated hotel in that same area then expect to pay 2-3 times more.

    The reason why I didn't score the place higher is that the bed was horrrrrible, not comfortable at all. It was sagging and did not offer any back support. I hope for their sake this is their one room with this problem, unfortunately I got stuck it with it. I woke up with major back pain and hardly slept.

    I couldn't believe there was no air conditioning, but it was not necessary in February and they do have a portable fan in the closet. I would have openned the window but but it did not have a screen and I am funny that way.

    25/02/13 | Link | Rating: 3.0
    52. Minty N.
    I think people in previous reviews have been a little too harsh on this place.

    For a great price, you get a solid location and good service. The view is nothing spectacular but we were not in town to sit in our hotel, we spent most of our time exploring. We chose to walk to Ghiradelli Square which took a good 25-30 minutes. That being said this is a good location for those willing to walk a little. I have never stayed at another hotel in SF for comparison but for this price there is little to be missed. Decor is slightly outdated in the rooms but charming in the lobby and common areas. Wine and cheese at 4pm is ok but it's the thought that counts! Seriously no other hotel does this for free! They really did think of all the details. One more thing important to me when I travel is the cleanliness of the bathroom. I have to stay this bathroom was updated and I had no issues with it.

    Would stay here again in the future!

    08/04/14 | Link | Rating: 4.0
    53. Spencer R.
    We had a great experience. The room was tidy and had appropriate, tastefully implemented upgrades (didn't compromise the authentic "feel" of the room). To boot, it was fairly reasonable.

    I'd recommend this hotel.

    10/04/14 | Link | Rating: 4.0
    54. MandM P.
    Have to add a second review just as an FYI...after staying here 3 times the lack of working internet on any floor (as far as I can tell) is making me rethink future stays. Not a bad choice when nothing else is available at a fair price.

    12/06/14 | Link | Rating: 3.0
    55. Peter G.
    I am currently staying at the hotel and I have no complaints at all the staff are very friendly, bed is comfortable and that's really all you need you don't go 1/2 way around the world to over spend on a hotel all I need  is a comfy bed, which i have mentioned already,and my own shower
    I didn't have the best experience checking in as there was a break down with the people who booked and the front desk but that was resolved very quickly
    People who complain no wifi in the rooms is it really that had to go down to the lobby as it does work there
    If I ever get back to San Francisco I would stay here again no questions asked

    29/07/13 | Link | Rating: 4.0
    56. R C.
    Enjoyed our stay at Beresford Arms, used booking.com and received a rate of $107 for a Queen sized bed, walking distance to Union Square & about a $6.00 cab ride.
    Complimentary wine & cheese happy hour and fresh fruit, Danishes & coffee available in the morning.
    We had a shower a with dual heads (shower for 2 )  nice surprise!
    The internet did not work from our room & the bed was uncomfortable..very springy.
    Found the hotel staff friendly upon our stay &  like the charm of the historic hotel. Would of awarded 3 1/2 if I could have.

    02/12/13 | Link | Rating: 3.0
    57. Bob A.
    A couple of reviews have been a little harsh on the Beresford Arms Hotel. My wife and I both thought it was a charming, sweet place. We appreciated that it was built in 1910. We loved the clientele, mostly Europeans and Australians. The hotel felt very European. The free happy hour and continental breakfast were fine. Nothing exceptional, but they're included with the price of the room and I was happy that they even bothered. It was also a wonderful time to meet other guests at the hotel, who were very congenial. This hotel has tons of personality and charm. Have we stayed in nicer joints? Sure, but the price was very reasonable and we had a great time. The staff was very helpful, eager to please. Regarding an earlier review: the hotel smells fine.

    The Hotel
    The lobby is elegant, with old-world charm. The rooms don't have air conditioning. I was concerned because we were going to be there in July, and I feared that it'd be way too hot. That the hotel provided in-room box fans didn't reassure me much. My wife reminded me that July in San Francisco is normally very mild and after checking I found that the average high in San Francisco in July was 67°F.

    The free continental breakfast was simple, but satisfying. Served in the lobby, it included good coffee (both Columbian and French Roast), pastries (small cream and berry pastries, almond and regular croissants). There were also pieces of watermelon, and cantaloupe/honeydew melon. The happy hour was more routine. It included red/white wine, crackers and cheese, and mixed nuts. The wine was subpar, but I thought it was thoughtful that they offered, and it was a great opportunity to meet the other guests at the hotel. The staff was very gracious in assisting with the buffet, always keeping it well supplied.

    Parking in San Francisco is expensive. Many hotels charge $35-$50 a day for parking. The Beresford Arms charged us $27/day (as I recall). Note, however, that you need to give them 20-30 minutes notice before you expect your car to arrive at the front door (they have to pick it up from a car lot a couple of blocks away). They warned us up front about this delay, so we were prepared for it.

    The Room
    We were in room 700, which is a Junior (Studio) Suite. I think we paid $189 for it. The kitchen, or kitchenette as they called it, was really quite large. There was a three-quarter size refrigerator, full size range and oven, plenty of glasses and dishes, and microwave, but no coffee pot. Then again the coffee available with the continental breakfast is really quite good.

    The wi-fi is nonexistent. Occasionally I'd see a signal, but not often. It was useless and by far our biggest disappointment with the hotel. Also, the TV channel selection is minimal (12?). We had a small standard definition TV, but we didn't mind. Our son had a mid-size flatscreen in his room, which inexplicably only displayed SD channels. There was one premium channel, Encore, so we were able to watch movies when we felt like it.

    This may not be the hotel for you if you're a light sleeper easily disturbed by street sounds. My wife left a window open about eight inches because she felt the room was a little stuffy, so at about 4:00AM I hear a couple of drunks briefly calling each other from across the street. It was loud, but didn't bother me too much (and didn't wake her up). Other folks might be more disturbed by this kind of thing. I also heard a metallic clanging for about 40 seconds in the middle of the night. Not sure what the source was, it seemed close by. Perhaps it was the room's steam radiator heater? I'd give the bed a "B."

    The bathroom was huge. There's even a bidet. I loved the shower! Plenty of water pressure. The tub was huge. There were two sinks; it was really quite nice. Our son noted that the whirlpool feature in his bath didn't work (ours did).

    A note about the room's honor bar. It was simply a supply of drinks in the refrigerator and chips in the kitchen. The prices, however, were incredible! The Beck's beer was $2.50! The Arrowhead water was $1.25. The orange juice and sodas were all very reasonably priced. The Snapple was $2.75. I think the bottle of wine was $10. Not much more than you'd pay for this stuff at the 7-Eleven!

    The Neighborhood/Local Eateries
    Also, there are some very reasonably priced restaurants across the street. There's a burger joint (Pearl's Deluxe Burgers), which was fairly inexpensive, with a very impressive salad. Wonderful blueberry shake!There's also iThai, which was quite good and reasonably priced as well.There were other restaurants within easy walking distance (Roxanne Cafe had a great breakfast).

    The neighborhood was decent. San Francisco can be off-putting somewhat in this regard, there are plenty of people sleeping on the sidewalk, and panhandling.

    We came away from the Beresford Arms Hotel with some great memories. We'd go back there again, but we hope they improve the wi-fi!

    14/07/13 | Link | Rating: 4.0
    58. David A.
    Great hotel with old world charm. Great location; a short walk to Union Square shopping and the Powell Street BART station. Paloma at the front desk was friendly and helpful!!

    25/08/14 | Link | Rating: 5.0
    59. J M.
    Came to SF for a quick business trip and stayed at the Beresford Arms for two nights. The saying, "you get what you pay for," comes to mind.

    The hotel is clearly dated, maybe that's what they're going for. The whirlpool tub didn't work, but the bidet was an interesting addition. I got a junior suite, which came with a full kitchen - oven and range, full-size fridge, microwave, and the cupboards even had all the cups, plates, pots and pans you'd need for only $158/night. I almost wish I were staying longer... Almost. The loud sirens outside at 2:30am were not a highlight, and the walk to/from work was suuuuper sketchy.

    The staff was friendly & helpful. Breakfast left much to be desired - pastries , fruit, and coffee. Not the worst place i've stayed and decent value.

    18/03/14 | Link | Rating: 3.0
    60. Patti C.
    I must say that I was a little hesitant to stay here at first. I almost made my boyfriend cancel our reservations and get a room at the Radisson on Fisherman's Wharf but decided it'd be too much trouble and that I would give this place a chance. Boy am I glad I did! This place was a little out dated but it adds to the feel. Complimentary breakfast was nice and convenient - coffee, tea, pastries and fruit. We were upgraded from a standard room to a junior suite just because, which was way cool. It was a walk away from Union Square and local bars and eateries. I would definitely stay here again on my next trip!

    14/12/14 | Link | Rating: 4.0
    61. Gina L.
    Room was in need of renovation. The floor plan of the hotel is bizarre. Continental breakfast could use some work, worst coffee I've had in a long time. The WORST thing? They lock the doors at night without mentioning it to guests at check in, so when you arrive back at 12:30 a.m. On NEW YEARS EVE you are locked out! Spend a few more bucks and stay on Union Square. You won't be sorry.

    01/01/15 | Link | Rating: 2.0
    62. Cec D.
    Hhhmmmmmm.....maybe I will update my review after our room change. So far our room is ground level with "courtyard" views, see courtyard pic and with out access to the free wi-fi. The lobby is cute, continental breakfast is lackluster and the neighborhood is rough. Front desk staff were not able to accommodate a room change when the lack of wireless was noted and are hoping to facilitate a change next day as this is a work trip so wireless is essential. Street noise was a bit loud even in the back but the pigeons were louder!

    18/11/13 | Link | Rating: 2.0
    63. Angelica A.
    Stayed here last Friday night for my birthday. It's a great location for a great price! Very nice hotel and our room had new furniture and flat screen TV. The bathroom is really nice and our view of the streets of SF was lovely. Room had a microwave and fridge which is always great and so many places to eat just across the street! Had the burgers from (Pearl's?) and they were bomb! Breakfast in the morning is muffins, croissants, and fruit. The only bad thing I would say is parking and the comforters are old style :(

    But overall, would definitely stay and recommend!!

    01/12/14 | Link | Rating: 5.0
    64. Onji S.
    I love this hotel, have never stayed anywhere like it!
    I have stayed at this hotel for years while attending the annual American Geophysical Union fall meeting.   We choose to stay here because of the great group rates, the walking distance to the Moscone Center and the FANTASTIC staff. They are incredibly accommodating, warm and friendly. We have never had any issues with the staff or the hotel in general.
    The hotel is older, which only means it has a lot of character. The architecture is beautiful and the lobby is quaint and comfortable. There are 2 computers for use, and despite their older operating system the Internet and printing are very fast!
    The rooms are spacious and all have a sink, fridge and microwave. The suites have full size kitchens and refrigerator/freezer. The bathrooms are huge, with 2 sinks and a bidet!!
    The wine and cheese are DELICIOUS! The staff was gracious enough to give me a bottle (they are not for sale) for the holidays!
    I am always in town during Christmas time and the hotel is charmingly decorated accordingly. Their huge Christmas tree covered in lights and poinsettias around the lobby are delightful.
    If you're looking for a hotel "off the beaten path", with character, spacious rooms and great service, this is your place!!

    20/12/14 | Link | Rating: 5.0
    65. Najla A.
    I used to love the Beresford Arms. It used to be my favorite little gem in the city, with its full kitchens and evening wine.

    But my last experience was so deplorable that I can do nothing but strongly recommend that you stay any ANYWHERE ELSE in the city.

    Here's what happened:
    I arrived at the hotel in the early afternoon (3pm-ish) after a hot day walking around the city. I checked in, went upstairs, and as a matter of habit, hung the "Do Not Disturb" sign on the door. I walked into the spacious room, opened my suitcase and took a shower. Afterward, as I was standing in the bathroom in my birthday suit, drying off, a maid came into my room. And rather than realizing her mistake and quickly exiting the room, she proceeded to ask me a series of questions: when did I check in? How long was I staying?... In an enraged and puzzled fit, I screamed to her, "I'm naked! Get out!" at which point she sort of giggled and finally left.

    I called the front desk, and the balding man with glasses answered (the only man who works at the front desk). I told him what happened. He feebly apologized. "Oh, I'm sorry about that."

    ...? You're "sorry about that"? That's it?

    At which point I informed him that I needed some PROOF, some SHOW of his "sorry" and, in what seemed like a confused voice, he ask me what I wanted.
    "I want a discount and I want to talk to the manager!"

    An hour or so later, he called my room back and informed me that the manager had comped 1/2 of one of my nights.
    "Thank you," I said, "And when will she call me?"

    Once again, he was puzzled: Why does she need to call you?

    "Because I need to feel like she's paying attention to me and that she cares."
    We hung up, and Trisha (the manager) quickly called me back.

    When I explained what happened AGAIN, and emphasized that I was NAKED and the maid stood there ASKING QUESTIONS with the DO NOT DISTURB sign hanging on the door, she apologized profusely, promised to speak with the maid, and comped a full night for me.

    Sigh. I was beginning to feel pleased again.

    Fast forward to the next day.

    I'm sitting in the room, playing around on my iPad. All of a sudden, some random man walks into my room. Opens the door, and strolls in.

    "Are you fucking kidding me," I screamed in a shrill voice.

    Lo and behold, he's just an innocent guest, trying to check into the room that the incompetent front desk staff assigned him to.

    We both go downstairs in an attempt to straighten this out.

    At that moment, Trisha just happened to be in the hotel, at the front desk. When we told her that he had been given my room key and walked into my room, she turned red with embarrassment and apologized.

    "I am so, so sorry," she said to me.

    I asked if I should expect any other visitors in my room, had she perhaps given any keys to people in the lobby, or on the street?

    She said she would comp my whole stay.

    No shit. Not good enough.

    I went back up to my room with no other choice about where to stay that night. I hindsight, I should've insisted that she pay for me to have a room elsewhere. That whole experience made me feel so violated and unsafe that when I wanted to leave the room to get food later, I wasn't sure if it would be safe for me to leave my things (iPad, cash, etc) IN the room or if I should walk around the Tenderloin at night with them.

    Oh, and who was the genius that gave someone else my room? It's the fat, ugly, middle-aged bitch who works at the front desk. She seems to think way too highly of herself, and she's rude.

    AVOID AT ALL COSTS!!!!

    17/11/14 | Link | Rating: 1.0
    66. Paul W.
    Cute little place "just over" the wrong side of the tracks in the Tenderloin.   Really felt quite safe the entire time we stayed there.

    Shabbily genteel, but immaculately clean.   Faded and worn spots here and there with a bit of a tacky fabric on the curtains in places.

    Free Wi Fi is free, but is not Wi Fi.  Does not work in rooms and only intermittently in the lobby area.  For all intents and purposes ...no Wi Fi.

    Complimentary breakfast is adequate, but not luxe by any means.  Large cardboard box of pastry lovingly placed on a table with coffee.    The manager's reception in the afternoon is a nod to a different era, with small wine glasses and serviceable, grocery-store level cheese.   Hey, it's free.

    Room - with efficiency kitchen - was quite large.   New hotels don't have that much space these days.  Revel in that and get out and enjoy the city.

    13/06/14 | Link | Rating: 3.0
    67. Sophie C.
    PROS
    ---
    Exceptional bell person upon checking in, friendly and accommodating staff for our entire stay. Extremely pleasing, authentic-feel decor throughout the entire hotel. Very warm atmosphere. Loved the kitchenette, which included a microwave, fridge, small sink, dishes and utensils.

    Again, I accentuate the pleasing choice of furnishings in the room. In the bathroom, two sinks, two shower heads (one fixed, one not) each with separate nozzles -- both very convenient if staying as a couple.

    Late afternoon wine and cheese social was a nice touch for the gesture.

    CONS
    ---
    Continental breakfast consisted of cut melons and pastries, so if you're looking for hot breakfast, you'll have to head out to any of the numerous eateries within walking distance (oh no).

    Wi-Fi brought back memories of dial-up, where images slowly loaded top-to-bottom.

    02/02/15 | Link | Rating: 5.0
    68. David B B.
    The desk staff were rude and disillusioned. The toilet was not clean when I arrived. Wifi was very unreliable. Worst view in the world (see attached photo). Pigeons in the "courtyard" (again, see photo) echoed to dinosaur stature. Insects bit me at night, but they were not bed bugs. There were no screens on the windows and the cleaning staff left the windows open, so they likely climbed in through there. I give it two stars for convenient location, competitive price, free snacks, and decent continental breakfast.

    25/08/14 | Link | Rating: 2.0
    69. John D.
    This hotel advertised itself as Union Square.

    Not so much.

    No air conditioning means you have to crack a window. That lets all of the noise in from the street, both vehicular and pedestrian.

    Yes, it's older, but clean and fairly well maintained. But my #1 question when I review a hotel is "Did I get a good night's sleep?" Well, it's almost midnight and my headphones aren't blocking all the noise. The pillows are too flat and the bed feels like it's slanted. If I could get my money back, I'd get dressed and find a better place to stay. I do not want to be here.

    UPDATE from the morning after:
    Lots of noise from drunk club-goers outside the window all night. The worst was someone cranking up Bell Biv Devoe's "Do Me" at 2:40 am. I'm probably going to need another hotel tonight. It will not be this one.

    11/10/14 | Link | Rating: 1.0
    70. Allyson H.
    Just checked in and so far so good. It's clean but smells a little musty, the  staff has been very friendly and accommodating. They offer valet which is nice since the area seems a little sketchy but a convenient area it is.
    They offer cheese and wine in the lobby area which is nice and where guests can mingle or not.

    The down side...as I was walking back to the hotel, I heard someone yelling "hey" but i didn't bother to look since I didn't know they were trying to get my attention until I was in the elevator and he acted like he was a guest and started making small talk.  It was then that I realized he followed me from off the street into the hotel and elevator.  It's a good thing he was harmless. I meant to bring it to the manager's attention but didn't get a chance to.  Not sure if that's a hotel issue.

    07/02/15 | Link | Rating: 4.0
    71. Sarah T.
    Pros:
    -location
    -wine and cheese snack
    -spacious rooms
    -great and friendly service
    -clean
    -jet bathtub

    Cons:
    -wifi
    -heating and air is terrible
    -noisy
    -wanted a king bed not two queens

    06/04/15 | Link | Rating: 4.0
    72. Nick O.
    You know what? This place is great.  I have stayed at the Hotel California for years and I couldn't get in on a recent trip.  This place came up on Yelp so I reserved a room.  Its an old hotel but well maintained, the room I had was big, all the bedding was fresh, the TV worked and the WIFI was quick enough for me to work but could be... and should be a lot better.  I almost dropped a star for the Wifi but thought I would be kind as the reception staff were awesome and gained it back.  

    If you are looking for a few nights in San Fran, within walking distance to all the cool spots and close to Union Square for a moderately priced hotel downtown this is worth a look.  I rate this better than Hotel California as the rooms were bigger although there is no bar, its a short walk up the street.  I will be back, for sure.  Great for kids, great for couples, great if your on your own for a few nights.

    11/05/15 | Link | Rating: 4.0