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Chancellor Hotel in San Francisco, CA

Chancellor Hotel in San Francisco, CA


The Chancellor Hotel on Union Square  is a charming 137 room hotel located in the heart of San Francisco. Since 1914, the Chancellor has seen many improvements but one thing hasn't changed; it is still a classic boutique hotel serving guests who want to be surrounded by world class shopping, restaurants,and theatre at a good value.Every deluxe room, has been newly renovated in 2007 with contemporary decor, containing all the comforts of home that our guests have come to expect. Additionally, the entire hotel is completely non-smoking for your comfort. Wired or Wireless.We have what you need. The Lobby, Bar, Dining Room, Meeting Room and ALL guest rooms have a free WiFi signal available. Free high speed Internet access plug-ins are in the lobby bar as well.


Company Info:

Rating: 4.06

Address: 433 Powell Street, San Francisco, CA, 94102

    Hotels in San Francisco, CA



    Comments (177):

    1. Cathleya G.
    No frills SF hotel, but its the BEST DEAL in SF!  $89 per night for a room RIGHT in Union Square.  The quality compares to like a Best Western equivalent but if youre just looking for somewhere to crash after a long day of shopping and siteseeing in SF, this is it.  Easy access to anywhere in SF, taxis lined up outside your door, cable car one block away.  This is a steal of a hotel.  Of course if you've got the money, stay somewhere nicer but um....I dont.   :)

    30/09/05 | Link | Rating: 3.0
    2. Terrell B.
    My wife and I went here for a quick night on the town.  The hotel was great, the staff was friendly and the room that we had was great.  I would tell anyone who will listen this hotel is a hidden gem, and its right on union square....to good to be true...I'll be back....

    11/04/09 | Link | Rating: 4.0
    3. Ruth F.
    When I first walked into my room at The Chancellor, my heart sunk: the space was TINY, with barely enough room to maneuver around the bed. The bathroom was slanted at an odd angle, and the sink and shower both seemed to have seen better days. However, as I began to unpack and settle into the hotel and into San Francisco, The Chancellor began to grow on me a great deal. Though the room was small, the walk-in closet was huge, allowing me to stash my belongings out of sight. Though not super-slick or modern, the room was still very clean and well-appointed, and offered gorgeous views of Union Square. The hotel's location was prime--steps from Market Street, Nob Hill, etc.--and the restaurant in the lobby served delicious breakfast food. The people who work at The Chancellor also exude kindness and warmth, and these little personal touches can be found in the bowls of hard candy in each room, the complementary newspapers, etc. What can I say? The Chancellor won me over! I would stay here again.

    03/03/09 | Link | Rating: 4.0
    4. Amy Y.
    My hub and I stayed here August 8th and we just loved it. No it's not the Hyatt ..it's a lovely old hotel with a ton of charm a great location, reasonable prices and the customer service is fantastic! The room was comfy too and cute...I'll try to post pics but if I can't check out my review on Tripadvisor where I was able to upload some :) We will return to the Chancellor!
    ***They knew it was our anniversary and left us sparkling wine, glasses and a gift too! Very sweet!

    10/08/07 | Link | Rating: 4.0
    5. Cy W.
    You are all gems. Absolute gems. Whenever I take my grandmother to the City, we stay here. They always run out to help her with her luggage and she always wants a _06 room and they always make sure we have one. The bathrooms are a little small and in some of the rooms you have to step up into them, but they are clean and well stocked. It is also about location. 1/2 block off of union square makes it a great starting point to anywhere we might care to go. The woman who runs the gift shop is also fantastic. she has been there as long as I can remember going there and she is so friendly. Come to think of it, a lot of the staff I have seen there for a number of years. That alone says something of a company if it can retain so many employees. The woman who is usually in the Aviator bar is also a gem.Good drinks and great banter make for a wonderful happy hour, which we always hit up on our way out to dinner.

    20/09/09 | Link | Rating: 4.0
    6. Joe C.
    I love SF! It's like my second home. Most of my friends live here. This hotel has the best location and the price is hard to beat, too. Stayed here in Dec '06 with my parents for couple of nights before heading to Parc 55 for Xmas. I've stayed in this hotel many times in the past. The regular room is small, but OK. I recommend the suite if you can get one, which has more space and two bathrooms. However, it's hard to get one since they only have like 3 or 4. The staffs are friendly and helpful. I recommend Rick, the hotel manager. I usually booked my reservation through him.

    01/03/07 | Link | Rating: 4.0
    7. Rebecca K.
    So we drove up from Los Angeles to visit a friend for the weekend.  She had booked the hotel and had told us that it could be an issue with space because they told us the rooms were very small and there was no space for cots.  Two twin beds, 3 people...hmmm.  We were pretty skeptical though reviews for the place were good.
    We arrived at around midnight on Friday night.  I ran inside to check out where to park.  I guess the night guy was pretty disgruntled because he was VERY rude and unfriendly.  While all I asked him was where can I park he kept telling me he wouldn't give me a key to the room nor even tell me what room my friend was in.  Odd.  We left and went to park in some other lot (valet was $35 a night!) and called our friend to tell her to alert the meanie inside we were with her.  She said she was also kind of blown off by this guy.  Jerk.
    So anyways.  We go up to the rooms... we have one with one queen size bed and lo-and-behold, a cot!  The room was SUPER small...like either sit on the bed or the toilet, that's it.  But it's okay since we were only using it for sleeping and it was clean and pretty nicely decorated.  I wouldn't recommend the cot sleeping but I'm somewhat picky about mattress firmness.  
    The location was really great and all the rest of the staff we encountered was over the top helpful and friendly.  I guess the night guy was just grumpy.  They called us cabs, gave us advice on where to go, held our bags after we checked out, and let us use the computer to look up and print out directions!
    I wouldn't stay here really any longer than a night or two but definitely a good hotel for the area.

    29/10/07 | Link | Rating: 3.0
    8. Anita B.
    Family stayed here, I have not. However, we were in their room and such so that is what I'm reviewing. I think this place is just fine but I don't really get the raves. It seems like it is a good hotel for those on a budget who wish to stay in a prime location. The room my family had was small which was to be expected. I think that in terms of amenities and the room itself, it was pretty average for what it was. Good budget property (they paid $150/night) in a good location. No more, no less. Solid 3 star property.

    28/02/08 | Link | Rating: 3.0
    9. Michelle L.
    We recently stayed at this hotel.  We wanted to find a place close to Union Square but were not sure where to stay.  We drove around and found this hotel on a whim.  It did not disappoint!  The lobby area is small and quaint.  The rooms, while not enormous, were very clean,  were decorated very charming, with modern touches (ie. flat screen tv, etc.)  The bed, bedding, pillows, etc were great and super comfortable, and I am pretty picky when it comes to this. Yes, the bathroom was small, but in keeping with the historic feel of the venue.  The staff was great, the bellboy even put a bottle of champagne and glasses in our room after we joked with him about it while he was getting things out of our car.  As for location, we were just steps from Union Square, Shopping, Morton's Steakhouse, fun little bars and taverns.  Can't wait to go back again.  Loved it!

    17/11/10 | Link | Rating: 5.0
    10. Qype User (Amande…)
    A great little hotel in a superb location, right on Union Square, with trams going right past the door. Rooms are a little small, but most are in SF, but perfectly fitted out and great value.
    Customer service is second to none.

    23/01/09 | Link | Rating: 5.0
    11. Karen A.
    I stayed at the Chancellor while in town for some very demanding business meetings and seminars. It truly did have all the comforts of home, and, as a woman traveling alone, I felt as safe as I would have in my own apartment. In fact, the Chancellor rooms remind me of an apartment (without a fridge, though). The wifi was not the fastest, but the bed was wonderful, the room clean, and the bathroom had great lighting and water pressure (something modern "boutique" hotels seem to skimp on). I liked it that hot tea and coffee, fruit, and cookies, were always available in the lobby. And there's a good library of paperbacks tucked into a bookcase on the second floor! And, of course, the location is fantastic.

    27/01/08 | Link | Rating: 4.0
    12. Candace F.
    I came here as a stop on the annual Holiday Stroll in Union Square. They had a lot going on in lobby of this small hotel. The lobby was decorated and they had some small cocktail tables for guests, a gingerbread house with a toy train, and a table full of food and drinks. They were very generous with the hors d' oeuvres, dessert and warm sangria. This event was open to the public but not too many people showed up as the weather was cold and gloomy. The presentation of the food was nice - white tablecloths, silverware, and white plates. They had a person from sales passing out tote bags filled with promotional items. This place was definitely festive and the staff was really friendly.

    17/09/08 | Link | Rating: 3.0
    13. Emily M.
    I can't find anything wrong with this hotel.  The service was over-the-top - they sent up a bottle of wine and glasses when they found out we were honeymooning. I just thought the decor of the room was so stylish.  We loved this location and will always stay here when we come to SF - even if we get rich and could stay anywhere we wanted.

    14/01/09 | Link | Rating: 5.0
    14. Andre P.
    I recently stayed at The Chancellor during a trip to San Francisco for a large conference.  I initially chose it because it was on Union Square (so it was walkable to the Moscone Center) and the negotiated conference rate was below the allowed government per diem (so the Feds would let me stay there).  Since I was booked under a conference rate, unfortunately, I can't speak to the "normal" room rates, but I'm sure they're in-line with what one would expect and find amenable.
    Once I arrived, however, I was fully won over by the hotel and would recommend it to anyone traveling to the area.  It is a cute little historic place, but not at all dated.  The room was a good size for a single person, with a comfy king bed with more pillows than I knew what to do with; a desk, dresser, and two night-tables; a walk-in closet larger than my walk-in at home; and a well-appointed and well-lit bathroom).  My room was on the 3rd floor, and was sort of internal (no view), but it kept things nice and quiet, even when Union Square was loud and hopping at night.
    There was free coffee and cookies round-the-clock in the lobby (yum!), and the desk staff were very friendly and helpful when I had "How do I get to. . ." questions, and when I had to fill out some foolish government-travel-related tax exemption forms at check-out.
    When I got back to DC, I was talking with a friend who, coincidentally, has stayed in the Chancellor a number of times on past visits to the area, as well, and he agreed that it's a great little place.

    13/12/08 | Link | Rating: 4.0
    15. Don O.
    Chancellor Hotel is easily the best deal on Union Square.  Their rooms regularly go for sub $100 a night and although the rooms are smallish and the elevator has to be the smallest on earth, the quality of the place is superb for the price.  Not to mention, you're right on the Powell cable car line.  This is where I typically send out-of-town friends that want to stay downtown.

    19/01/06 | Link | Rating: 4.0
    16. Michelle M.
    Good location, nice and clean hotel and great price!!

    12/11/10 | Link | Rating: 4.0
    17. Diana T.
    We are so almost done renovating our hotel.  It looks so smooth you can slide off of it or smack it on your toast like butter!!!  I noticed that there was a few people saying that there wasnt any WI-FI.. but hey guess what?  We got it and its free.  On the way in, dont forget to give the benedicts in our restaurant a try.  It is simply divine.

    I have to give this an extra star because I work here and I'm awesome... and no, I'm not a Front Desk goon either.  For people outside or within the city seriously consider us or small properties like us to get that nice San Francisco charm.  Not only are we nice here but the rooms are getting a major update. We also dont hold back on amenities either because we know how fiesty you drunkards get, so we like to bid you farewell on your voyage to your room with a bottle of champagne or wine in one hand and woman... or man, in the other.

    12/06/07 | Link | Rating: 5.0
    18. Julie F.
    We have stayed here for years after investigating many other hotels on Union Square. This is the best for the location, price, comfort and service.
    If you want to enter a vast lobby to impersonal service, stay in a chain.
    The Chancellor is an extraordinary contrast. The rooms are lovely, beds comfortable, spotless and quiet. The restaurant is perfect for breakfast. The bar is the best place to start an evening with Alisha. Staff at the Chancellor is the best we have found anywhere in the world. They are smart, efficient and fun to see on each visit. I can't say enough good things about this place.

    25/05/09 | Link | Rating: 5.0
    19. Corey O.
    I stayed here in 2006 for WWDC. The hotel was within an easy walk to the Moscone Center. Course, so are a lot of other hotels. However, when I made my reservations all the other hotels only had rooms at significantly higher rates than the Chancellor. Which is why, I must admit, I was very suspicious of the low rate. Once I got the Chancellor I realized my suspicions where entirely unfounded and wrong. The hotel was extremely nice in every respect.

    30/09/10 | Link | Rating: 5.0
    20. Sophie A.
    work put me up here for a conference and I am a total hotel snob but I was happily surprised. it reminded me of my first studio apartment in the tenderloin which was a clean but old, circa 1910's, building filled with charm, character and ghosts.  the closet was the size of a kitchen

    the bed was comfy.  staff helpful and the hotel full of european tourists - fun!  I especially liked the ceiling fan in the room, so we didn't have to open the window or use the air - also nice was the selection of pillows!

    the location is the best - across the street from sak's and within walking distance to three Lori's diners!

    24/09/08 | Link | Rating: 4.0
    21. Len M.
    Great location!  I love the atmosphere, room was clean and modernized, my only complaint was the location of my room. I was on the 2nd floor (room 201), walls paper thin (neighbors phone rang at 3am and it woke me up). The street noise was VERY LOUD - windows closed and kept the drapes closed - didnt work. Needless to say that I got very little sleep while i was there.  Loved the cookies in the looby and comlimentary coffee. May check out some of the Kimpton Hotels in the area next time.

    07/12/09 | Link | Rating: 3.0
    22. Tammy C.
    Stayed here a while back. Bar none location but no wi-fi, only a computer in the lobby that you have to pay to use but they let me use their printer when I was desperate!

    Room is old style but clean. Must "complain" about their compulsive cleaning service. The cleaning lady knocked on the door and I asked her to come back later. She called later and I told her I did not want the room to be cleaned as I was fiercely working. She called again saying she had to go home and must clean my room. I told her she can just provide some fresh towels. She did. But when I went out later in the afternoon I found her waiting a few doors away from my room. She was still waiting to clean my room! That was way too odd and I do not like this kind of  "personal service"!

    23/12/06 | Link | Rating: 3.0
    23. Camille K.
    I am a repeat lodger at The Chancellor Hotel.  I recently spent ten nights here.  The rates aren't bad.  I booked my accommodations through Amtrak, which gets hotels through hotels.com .  The hotel is centrally located, with easy access to public transportation, taxi cabs, eateries and shopping.  The hotel features free wireless Internet too.  I had my best luck with the Internet at off hours (after one AM, since I am a night owl!) when I could surf away undisturbed for an hour at a time.  My only grip is the cleanliness factor of the rooms.  My room must have sat unoccupied for a while, collecting dust in the carpets and drapes.  My allergies really acted up.  They probably need to vacuum more.

    09/01/07 | Link | Rating: 4.0
    24. KC K.
    The location of this place is awesome.  Otherwise the rooms are very small - I had to rearrange the furniture in order to fit all the bags.  Otherwise no complaints - staff was friendly, good parking options and again, great location around Union Square shopping.

    10/03/10 | Link | Rating: 3.0
    25. Brad K.
    Had a great stay here. My wife and I stayed here for new years '09/'10 and it's right in the middle of all the action and walking/cable car distance from a lot of the desirable sights. The workers were nothing but kind and helpful. We also got a free gift bottle of champagne and commemorative glasses on new years eve day. The room was a little surprisingly small when we first saw it but we got used to it pretty quickly and really is plenty of room. All in all, I would happily stay here again.

    11/01/10 | Link | Rating: 4.0
    26. Jen S.
    I love the character of this place. I stayed there for three nights about three years ago right before I moved to the bay area. The location can't be beat. The staff was very friendly, from the valet crew to the front desk, the bar and the restaurant. The breakfast(s) were yummy and good cocktails at the bar downstairs. The smallish rooms and narrow hallways somewhat reminded me of Manhattan.

    Definitely recommended.

    26/05/07 | Link | Rating: 5.0
    27. George D.
    Clean, cozy & elegant hotel a block from Union Square with reasonable rates (we paid $90/night. The staff was always friendly and helpful. Complimentary newspaper, coffee, tea and cookies in the lobby. When we come back to San Francisco, there's no doubt we'll be staying here!

    20/06/10 | Link | Rating: 5.0
    28. Lizzie S.
    This is a very likely little historic hotel.  The staff is incredibly friendly and gracious. the beds are comfy and the room service is inexpensive.  I would gladly stay here again, especially when traveling on a budget. I have stayed at many Four Seasons, Ritz-Carltons, and Park Hyatts.  This hotel is not of that caliber, not should you expect it to be.  What you can expect is extremely good service for the price, very friendly people, a warm comfy bed with very decent linens and a large plasma tv in the boudoir.  Love it, will definitely stay here again when not luxury traveling.

    02/11/08 | Link | Rating: 4.0
    29. Val E.
    Great experience all around! Staff was accomodating when I had to bump my trip up by a day at the last minute, and they even honored my room request (window view). I used their food credit every morning for breakfast room service, this is where my only input comes in, which is that they need to work on the restaurant and the food choices. It's quite limited and could make the experience exponentially better. Loved everything about it, will be staying again! Perfect.

    01/03/10 | Link | Rating: 5.0
    30. K C.
    The price of the rooms, along w/the location and wonderful staff, is an unbeatable deal. I hesitated to write a review because the Chancellor is such a charming little gem, I'm afraid if everyone finds out about it, the rates will go up.

    17/01/12 | Link | Rating: 5.0
    31. Danielle G.
    First things first, I didn't pay for my stay at the Chancellor, so I can't attest to the value of the price. But I was reading reviews to see that people are consistently paying under $100, and I'm surprised! Then again, I live in NYC, where hotels are astronomically ridiculous.

    No, my boyfriend and I were put up to stay by a client of his for two nights. So we flew into SFO, took the BART in, and got off at the Powell stop. the hotel was but a 5 or less minute walk-- through tons of tourists-- up the street. I was impressed by how friendly the staff was at the counter.. and hey! Free cookies! Nice!

    Our room was cozy, but very nice--like someone else said, yeah, it reminded me of a Manhattan hotel room. We were overlooking Union Square, which is an insane mecca of tourism and capitalism. I mean, really. Here in NYC, you have to kinda walk or maybe take a train from Saks to Macys. Here, you just walk across the square. H&M, The Disney Store, Urban Outfitters, Tiffany's, The Cheesecake Factory... BAM. It's all there. It's nuts. Generally I avoid these big name places like the plague but wow, I was on vacation and I was super excited ("OMG let's eat at Cheesecake Factory and then go to BORDERS!!!") about it.

    Honestly, you're going to want to branch out and see other things during your stay. But if you don't mind the crowd and getting sucked in to the mainstream shopping, this is your destination. And even if you don't dig those things, the Muni & BART are minutes away to whisk you somewhere else exotic. Like Oakland.

    17/11/07 | Link | Rating: 4.0
    32. Jim K.
    Location, location, location and price. That is all you need to know about the Chancellor.

    I first went to the Chancellor, when a place I use to work at booked me there for a conference that was being held in town. The rooms are small, same as most of the older hotels in San Francisco and very clean. I like the rubber ducky for the tub, nice touch. There is a small bar and gift shop in the lobby, but no gym facilities.

    The best thing about the Chancellor is it's location. Bring your walking shoes because it's right in Union Square where you can walk to shopping, restaurants, bars, Chinatown, Geary theaters and art galleries. There really is no need to drive once you get there, besides, parking is a pain around the city. You do pay extra for parking at the hotel lot which is about a block away.

    For the money, you can't beat the Chancellor for a place to stay in the Union Square area.

    08/01/08 | Link | Rating: 4.0
    33. Minnie E.
    I love this little hotel.  It has so much character.  The location is great, right around the corner from the Westin and you pay much less.  The staff was so nice and very accomodating.  When I return, I'd stay here.

    It's an older hotel but it's super clean.  Tiny rooms but you are there to explore the city not spend time in your room!

    I love San Fran!  I wished I could have stayed there longer!

    11/01/08 | Link | Rating: 4.0
    34. Serah B.
    I was so glad to find this hotel. It is just off of Union Square so very central to walk everywhere. The rooms were large (for a SF boutique hotel) and clean. They have a pillow menu! Yes, a pillow menu where you can select different types of pillows for each night.  There is a rubber ducky in the bathroom as well as bath salts. When you check in you get a buy one get one free coupon for drinks in their bar. Their Staff was warm and welcoming. I would rate this a 5 if they had room service past 9:30 p.m.

    16/08/11 | Link | Rating: 4.0
    35. marlene b.
    The location cannot be better. Union square is right across the street - cable cars in front of the hote, numerous restaurants across all price ranges within a few block radius. The staff was attentive for all request from restaurant advice to directions to booking transportation. The bar is cozy and a great place to watch the Giants win!! I will be back.

    04/11/10 | Link | Rating: 5.0
    36. Pippi L.
    I've always passed by this place and never really noticed it until I booked them through hotwire. Was staying here with the bf for the evening since we both did not want to deal with driving down the peninsula in the wee hours of the next morning and bf had to be at work at 5am. It really is a no frills hotel, decor-wise and all, but definitely a good deal. Plus, they offer all these great amenities such as free access to the Club One around the corner on Mason street, free wi-fi, a choice of 12 different kinds of pillows, an in-room spa menu (more like fancier stuff for the bath, really, but still cool) and of course the fruit and cookies at the front desk. Oh yeah, and a candy jar in your room! The beds were really comfy as well.

    The rooms are older and definitely need some updating, but are very clean. Super convenient to touristy stuff since its right at Union Square.

    I would probably stay here again more on a last minute basis if I can't find a better hotel.

    28/02/07 | Link | Rating: 3.0
    37. Veronica G.
    When it comes to hotels, I go one of two ways. I like either over the top indulgence where I'm surrounded by plushness or a centrally located crash pad where I feel safe from whatever's outside. I have family that enjoys staying here and I can pleasantly report that this hotel is more than a crash pad and though not opulent, has a classic San Francisco feel with all sorts of little perks attached to your room stay.

    For starters, this hotel is one of the most reasonably priced in the Union Square area. Great for travelers on a budget.  We've found deals for reasonable rates on hotels.com (good), hotwire.com (better) and   dealbase.com (best deal of all). The last deal we found (this past week) was for $89 a night that included parking and a $25 a day food credit. Now, we found this after the room was booked. Well, when one of my family members called to ask about changing the rate to the advertised deal  not only did the staff meet the rate, but since they were repeat customers, they got to pick the single room. Room 1405, which they chose, has a full view of the square and Macy's (and really for less than $100 a night how can you go wrong?). Oh yeah, there's free coffee and tea available most of the day in the lobby as well as cookies and popcorn for guests and who doesn't like free cookies with your stay?    

    The standard of customer service ranged from above average to fantastic. The front desk crew, the waitstaff of the downstairs restaurant and room service staff were great. The maid service, not so much. Although the room was tiny, the bed was comfortable and clean, the television was a reasonable sized flat screen and the bathroom offered all sorts of stuff and services to make your end of day soaking more enjoyable. A good choice for friends and relatives visiting loved ones in SF (easy access to cabs, BART and MUNI) and a good choice for tourists as this hotel is centrally located to many of San Francisco's top attractions (many in walking distance). Recommended.

    24/02/09 | Link | Rating: 4.0
    38. Dana H.
    You can't get a better location than this hotel. Ask for a room on the Powell Street side (yes, it's a little noisy-bring earplugs) so you can step out onto the fire escape and enjoy the air and the view. Be sure and ask NOT to have an interior view room... they face a wall. Horrid.   If you like baths then you must order the bath pillow (they have a pillow menu in the rooms) and fill it with hot water. It totally does not suck like most air filled pillows. The tubs are DEEP! (No overflow, careful!) The rooms are tiny but clean and nicely decorated,  I've stayed in smaller in Union Square.

    22/10/10 | Link | Rating: 4.0
    39. Mark D.
    I'll be brief: great staff, clean, very well maintained, excellent rates, excellent location all mean I'll be back again.  I am a Marriott Platinum member, but next time I am in SF, I will stay here!

    The cool thing about this place is you feel like you walk into the 50's when you walk in the door.  This is a good thing because the hotel is maintained so well.

    07/11/10 | Link | Rating: 5.0
    40. rino k.
    Stayed here on business, and loved it!
    I've stayed at several hotels in SF but this has to be one of my new faves.
    Free tea/coffee all day in the lobby, free wi-fi, and awesome location.

    I'd stay here again for a leisure trip!

    17/07/08 | Link | Rating: 5.0
    41. CD K.
    I really love this hotel.  Going on my third time staying here in a couple of months.  The location is unbeatable and the room rates are incredibly reasonable.  I've stayed at the Monaco previously and found that it was the location was nowhere near as desirable as the Chancellor.  The Chancellor hotel restaurant had great service and solid food, very convenient as well.  I won't stay anywhere else in SF.

    13/01/11 | Link | Rating: 5.0
    42. annie r.
    Just returned from a great trip to SF. Hubby and I have been staying here for years and really like the location. The lobby could use a facelift and they only have one computer to access to print out boarding passes. Clean rooms and nice staff. Restaurant overpriced. Pillows are fabulous.

    19/06/11 | Link | Rating: 3.0
    43. Allison F.
    Although the Chancellor wouldn't ordinarily be a 5 star hotel in my book, I have to go ahead and give them Yelp's highest honor.  Not only is this charming old hotel located in a great place (right in the middle of the action in Union Square), but the people who work here are simply amazing.  Here's the story.

    During my brief stay at the hotel (and my very first visit to San Francisco), I came down with a terrible case of food poisoning.  I will say that nothing is worse than being sick when not at home among familiar surroundings, especially when you're ALONE and in a strange hotel room. This was me just about a month ago.  I tend to be the kind of person who can take care of myself no matter what, but this was a unique scenario.  Since I was literally unable to move around the room, much less walk to the elevator to get myself downstairs, the hotel staff immediately sprang into action and came to my rescue.  After a phone call from my friend who was across town, a nice girl named Tina (and another guy who had helped check me in, both from the front desk) appeared at my door with aspirin, gatorade, and a wheelchair.  They took me downstairs and made sure I was safely deposited in a taxi headed for the ER.  When I returned to the hotel many hours later, Tina kept an eye on me and really went above and beyond her usual job duties to see that I was taken care of.  She even went up the street to the drug store to buy more aspirin for me, and later that night she personally delivered some soup to my room (free of charge), helped me to bed, and brought me a hot towel.  From the beginning of my stay to the moment I checked out, the staff at the Chancellor treated me like family.  Although I was far from home and deathly ill, Tina and the others (who shall remain nameless) saved me from what could have been an unspeakable situation had I remained alone.  

    I really hope to return to San Francisco soon and, even if I don't stay there, I'll be sure to stop by the Chancellor just to say hello to my good friends!

    03/01/10 | Link | Rating: 5.0
    44. Mark F.
    The location can't be beat...next to a Border's Books!  And not just A Border's Books....right there smack dab in the middle of Union Square!  You can have the ultimate San Francisco getaway without selling your firstborn.

    The parking situation: Not great, but they are partnered up with a parking garage nearby for what amounts to a good rate by SF standards.

    The rooms: Clean.  As in I did my stretching and hotel workouts on the carpet without worry of turning into an insect smorgasbord clean.  Bathroom was nice, bed was comfy enough and there's an HDTV for you agoraphobic folks.  We moved from one room to another (for view purposes; our room on day 1 was fine) and both rooms were just as well appointed and clean as the other.

    The staff: For the most part, wonderful.  There was some bald guy behind the counter that looked at me and my girlfriend with some weird sneer then looked away.  That was pretty much the worst of it (avoid that guy, if you're young and Asian anyway).  The rest of the staff was GREAT.  Mike at the front desk was a perfect gentleman, as was Rory.  For the most part most of the staff were professionals who cared for their craft.

    Anyways, I'm just babbling now.  It's not as cheap as motel 6, but even if I could afford to stay at a much more expensive place, why would I when there are these gems available in the city.  Book it, yo.

    Note: The location is great yes, but please watch out for the homeless folk.  They can get pushy.

    03/02/09 | Link | Rating: 5.0
    45. Walt A.
    When out of town relatives or friends visit, it's always off to the Chancellor.
    Heck, it's right on Union Square, and I'm a big fan of their restaurant for breakfast anyway.

    The rooms are smallish, the hotel is going on 100 years and the rooms were small then, and they don't have air-conditioning (but then again most of SF doesn't). If you can get over those two things, you'll love your stay.  

    Their customer care is A++ and the rooms are comfortable and charming, they even have a pillow-library to pick the kind you want, and will let you keep the rubber-ducky from the tub.

    The rates are great, sometimes you can get deals in the $100 range, and they are usually rated in the top five or six city-wide on TripAdvisor.

    I'm very picky when I travel, which I do a lot for business, and I love comfort but hate pretention, and that's why I send my peeps here.

    12/10/09 | Link | Rating: 5.0
    46. Rich H.
    Great Location.  Staff always friendly and helpful!  Rooms are a bit small bit very comfortable and clean.  I stay here most everytime I am in the city and would definately recommend this hotel.  Restaurant is not half bad for  Breakfast.  There are plenty of things to do in the immediate area too!

    15/05/11 | Link | Rating: 4.0
    47. Carly C.
    Located right in the middle of downtown s.f. You can walk ANYWHERE from here! This is an older hotel, but it is decorated in a contemporary fashion. On Union Square! Walk to China Town, North Beach, etc.

    The hotel is old and well kept. It has a cute bar and restaurant. The staff is friendly. You can get free parking if you book on line through hotels.com . We paid about $120.00 to include everything (parking too!). Free SF chron in the a.m. Room service. Pillow menu. FANTASTIC strong shower. Rooms are small, but who cares? You will be out and about the whole time! Wireless! Free! I will definitely stay here again.

    23/02/09 | Link | Rating: 4.0
    48. j v.
    Stayed at this hotel for 2 nights. Hotel staff was friendly, and very accomodating when checking in a bit early.  The room was a bit small, but cozy and modern.  Bed and pillows were SUPER comfortable.  Flat screen TV, desk, walk in closet, table and chairs, ceiling fan.  

    The view wasn't terrific, but are you really sitting in your room watching the city out the window? because you should be outside doing that!

    The rooms and hotel are a bit older so cracks and stained carpets are expected here and there.  It's on the lower price end of SF, although i still found it to be quite pricy for what it was, not to mention i believed tax to be included in the price i was quoted and it wasn't.  However, May is a huge tourist time for SF, so the prices are expected to be up there.  

    The hotel is located on Powell directly across from Union Square and right where all the shopping is.  

    I would stay here again.

    10/05/11 | Link | Rating: 4.0
    49. doug w.
    The Chancellor and its staff are great with a special call out to Darla in marketing.   We just planned a MANCATION in San Fran for a football game and needed something reasonable with a great location.  I called about 30 hotels but could not find one that had 10 or so rooms with two beds that guys could share without going to the large box expensive hotels.  I lucked upon the Chancellor and Darla who worked with our group and gave us exactly what we needed.

    The front staff was friendly and efficient and the locale of the hotel offer everything a group needs.  A special thanks again to Darla for the upgrade...our trip was great and we will be back!!!

    03/11/11 | Link | Rating: 5.0
    50. Stacy S.
    A solid 5 stars. I live in the Bay Area, and know San Francisco very well. I decided to stay in S.F. because I had two events going on for the band I manage on both Saturday and Sunday, and did not want to drive back and forth from the city each day. I scored a room here on priceline for $75. Not too shabby!!!

    Location: AWESOME. It is in the heart of the city and close to BART, MUNI, easy to hail a cab. There is great shopping and restaurants in this vicinity.
    Parking: Sucks. Valet is pricey ($36 for the day). But that is the standard rate for SF.
    Service: AWESOME: Every staff member was friendly. I called ahead of time after I won the room on priceline to confirm my reservations and asked for a top floor. They gave me the top floor, which was a neat view!! Everyone was courteious and nice.
    Room: TINY. VERY TINY. But modern decor and clean. Plush bed linens makes all the difference and one of the amenities is fancy bath salts!

    Overall, its a great hotel. I would stay here again.

    17/08/09 | Link | Rating: 5.0
    51. John M.
    We love this place. Love love love it.

    It was cute, quaint, and just plain friendly. From the bar to the people you talk to in the lobby it felt like exactly the kind of place we would feel comfortable spending not just a week in, but a month if we had the money.

    It was very inexpensive, the room was small, but not so small as to be uncomfortable. It had a safe for valuables and many different services available and they even gave us a stipend we could use in the bar or restaurant.

    Trust me, this is now our go-to location in SF whenever we return.

    19/04/11 | Link | Rating: 5.0
    52. Matt M.
    Great location. Friendly staff. Free wifis. Clean. Can't ask for much more.

    27/09/11 | Link | Rating: 5.0
    53. Bethesda Family A.
    I first discovered this place many, many years ago, pre-family, pre-real job, when I just needed a clean, no frills hotel to sleep after a long day visiting sights/friends.  Since then, I've had the opportunity to stay at some off the many  "frilly" hotels in town.  Well this time around, we were on a family vacation, so did not want to break the bank on a hotel (money saved to, among other things. explore all the great restaurants in town), and decided to return to the Chancellor.  We all loved it, and for me at least, competes well with (if not exceeeds ) many of the "frilly" hotels for location and quality of service.

    You just can't beat the place for location, excellent service, and a genuine warmth.  The point about location has been made repeatedly throughout the other reviews.  Let me just say that my kids loved staring out the windows at the cable cars passing by - it was practically a tourist stop by itself.  The ringing bells may bother some at night.  For us, it just added to the ambience.   As for service, even 10 days before check in, staff at the Chancellor showed how responsive they are.  I called them in a panic, letting them know that I was having difficulty finding tickets for Alcatraz.  My sons, in  particular, would have been sorely disappointed if we missed that tour.  We were directed to a staff member, Michael Song, who was so responsive and not only that, seemed to want to make sure that my family had the opportunity to see Alcatraz.  He made a number of call on my behalf, and with a much effort, was able to track down tickets.  When we arrived at the hotel, the staff was very welcoming.  Warm cookies at the reception area certainly help.  The staff's friendliness isn't confined to paying customers.  Friends met us at the hotel, arrived early, and when they were greeted at the door indicated that they were just there to meet someone else, was immediately ushered in and offered cookies and coffee.  The friendliness factor isn't only in  those you expect to see it (i.e., reception/check -in), but one day, as we were walking down the stairs, we were looking at a now closed bar area, when we came across the building engineer, I think his name was Rick.  Rick has been there for over 2 decades, and  obviously was devoted to the place.  He gave us a tour of this now closed bar, which is quite beautiful inside, and has a fair amount of history behind it.

    Oh, and by the way, they've upgraded quite a bit since my very first visit many years ago.  It has more of a boutique feel to it.  But the little rubber ducks that they have for you in the bathroom are cheeky little reminder that they aren't striving for fancy boutique - just the basics, which they do very well.

    06/08/12 | Link | Rating: 4.0
    54. Cleo C.
    Well, I don't care what Joseph P. says about the Chancellor--he's WACKed if he doesn't care about security.
    I had the absolute BEST night there on Jan. 8, 2010. It is located in one of the most convenient locations in the city, so you can walk almost anywhere.

    Oh duh, it's more than 100 years old, so you're going to hear your neighbors. The rooms are tiny, but it's a "boutique" (old) hotel with lots of charm. Of course, I probably had the best corner room..."-- but I got the best night's sleep and the streets were unbelievably quiet Sat. morning! There are extra pillows and blankets in the closet if you're cold, which happens a lot in SF.

    The cookies are a nice touch for an evening snack. We had breakfast in the hotel restaurant the next morning. Service and food was very good. So if you don't like charm or appreciate old, historical buildings, then don't stay here.

    28/01/10 | Link | Rating: 5.0
    55. Katie P.
    Pros:  The price was right.  The location was fabulous.  It was a quaint, European-like hotel so don't expect a pallatial room or bathroom.  We loved that the bedroom and bathroom windows opened.  

    Cons: A little loud next to the trolley and the bed was not comfortable.

    Overall, we enjoyed our stay and would stay there again.

    26/07/10 | Link | Rating: 4.0
    56. Amber G.
    The BF and I recently stayed at the Chancellor Hotel for a long four day weekend and really enjoyed our visit...we plan on going back in the future.  We didn't book a room through any discount travel-sites like other reviewers but it was still pretty affordable ($126 with off-site parking included, great price for SF!) and has an awesome location...we spent a few rainy afternoons in the Borders next door!

    The room was nice and neat, located on a higher floor so we didn't get a lot of street noise and had a nice view of Union Square Park.  Yes, it's small and "old" but I thought it was well renovated and kinda charming...no complaints here!  The staff was friendly and helpful, provided umbrellas for us on rainy days which was thoughtful.

    I would definitely recommend this place, but try to request a room located on a higher floor or a corner room if you're a little picky about noise or space.

    22/04/10 | Link | Rating: 4.0
    57. Dan L.
    stayed there for two nights this past weekend.

    good:  location ,decor, comfy bed, and price

    cons:  small room, kind of old, if you are on a low floor you are going to get street noise

    other than that the hotel was fine.  i would stay there again if in San Fran as you can get to any neighborhood quickly.

    11/02/10 | Link | Rating: 4.0
    58. Andrew S.
    Stayed here recently for a conference at the moscone center.  It represented one of the better, if not best deals, in the union square area.  It made getting to the conference a nice walk and plus there were shuttles to nearby hotels from Moscone if needed for my conference.  

    The room was small (it is a redone old hotel afterall), but it was clean, nicely put together with good amenities (comfy beds, flat screen tv, free wifi).

    Others mentioned issues with noise from the street, but although we were on the 3rd floor, we were facing the backside, so what we lost in view (we had none of any use) was made up for with quiet.  Would definitely recommend for the right price,.

    12/06/10 | Link | Rating: 4.0
    59. Britt R.
    It's true, the Pillow Menu is a fun gimmick, but the reason you stay at the Chancellor is the amazing location. It is perfectly situation in the heart of Union Square.

    The rooms are small, but if you've come to SF to spend the day in your hotel..... well....

    If you are a light sleeper, be sure to get a room at the back of the building. The rooms on Powell have fun views but are very loud.

    24/12/11 | Link | Rating: 3.0
    60. A.J. S.
    Ha, these people are only giving it less than 5 stars because its not the Westin St. Regis next door, or the Palomar, a few blocks away. Despite it not being a 4 or 5 star hotel, I found nothing wrong with it at all. The location alone deserved 5 stars! Close to the huge mall, shopping in Union Square, walking distance to Chinatown, financial district, trolley at your front step, it was perfect.

    You pay 82 dollars a night, you get an 82 dollar room. Small, but clean and quiet and since we were on the top floor, we got a kick ass view of Union Square without  the traffic noise. The hotel was pleasant itself, with nice staff and helpful concierge. Free candy and cookies and coffee in the hotel lobby, always a plus.

    And why on earth would you want to spend $235 a night on a hotel that you'll only be asleep in? Save the money, spend it on nice dinners and shopping!

    06/04/07 | Link | Rating: 5.0
    61. Brittany W.
    Will def stay here again! Room was exactly as pictures advertised! Awesome pillow menu, and cucumber infused water in the lobby!

    13/02/12 | Link | Rating: 5.0
    62. Lee R.
    Arrived at the hotel for a long weekend and had a FANTASTIC stay. Location couldn't be better for a few days downtown. The rooms were small but added to the charm of the hotel.

    Received a bottle of complimentary champagne for our anniversary and have to say that was a very nice touch.

    If you prefer a quiet room, request one not facing Union Square (but you'll sacrifice the view).

    The staff was 100% accommodating and very friendly. I definitely recommend this hotel to anyone looking for an affordable and semi-luxurious downtown stay.

    07/09/10 | Link | Rating: 5.0
    63. David C.
    Tips: There is a white curb area in front of the hotel, you can park there and check-in before they valet or give you directions to the self-park garage.  The self-part was only half a block away on Sutter.  

    -Nice staff
    -Complementary Cookies, Popcorn, Coffee
    -Nice comfy pillows and bedding
    -Hallways smell like cookies :D
    -Free WiFi
    -Big/Deep Tub
    -Walgreen's around the corner that is open till midnight.  

    -The door to our room didn't close smoothly and we had to push it to close
    -We were on the 2nd floor and our window was next to the roof of next door and there was an humming a/c unit on it. Wasn't too bad at night, but i'd suggest asking for a floor higher than 2nd

    I'd stay here again

    04/08/08 | Link | Rating: 4.0
    64. Miss M.
    Excellent price, great location and rooms clean and inviting. The pillows and bed are awesome!  I didn't use the 'pillow menu' as the pillows provided were great.

    My wardrobe was so big, it felt like a walk-in wardrobe, great for hiding the suitcases and any new purchases!

    I did find the wifi a little slow sometimes but I've had much worse in other hotels in San Francisco.

    The bathroom was huge!  It had great touches such as a full size and deep bath, bath salts and a cute rubber ducky!  I definitely would stay here again as I felt secure and the location is so convenient.

    14/08/10 | Link | Rating: 4.0
    65. Joel U.
    THIS IS HOW TO DO SAN FRANCISCO. Book a "package room" at Chancellor for $269.  The package includes; Room, Valet Parking, $25 dining credit, BOGO drink and 2 tickets to the Giants game.  My wife and I are from Sacramento and we stayed at the Chancellor on 5/22/2013, it was the last stop on our 4 day Honeymoon celebration.  When I called to make the reservation, I mentioned that it was our honeymoon.  The management staff was very generous and gave us a room with a view, overlooking Union Square and a complimentary bottle of champagne.  The room was very comfortable and CLEAN and the view was superb.  We arrived at the Chancellor at 11am and the Giants game was at 12:45.  We took a taxi from the Chancellor to AT&T Park.  It took 30 minutes and cost $22 after tip.  The seats at the game were lower box129, row 19 seat 6/7. We walked to pier 39 and ate sushi at Hana Zen.  Took a street car back to union square and arrived back to Chancellor around 8pm.  Awaiting us was a bottles of champagne, a gift and a letter from the staff congratulating us on our honeymoon.  We put the champagne on ice and walked around Union Square admiring the music and art, really having a great time.  An hour later we opened the window to our room and listened to the trumpet player in Union Square.  We relaxed in the bath, sipping champagne and eating chocolate cake.  I remember saying to my wife, "NOW THIS, IS SAN FRANCISCO."  It was truly a luxurious moment.  If you are thinking about making a weekend trip to SF, I HIGHLY RECOMMEND booking this package.  The Chancellor is luxurious and located near the hustle and bustle of San Francisco.  I remember thinking to myself, "This is the west coast equivalent of Time Square in New York."  If you are from out of town and looking for a cost effective, convenient, unique, luxurious location to stay in SF, consider booking a "Package Room" at the Chancellor.  Big thanks to the staff for all of the accommodations.

    24/05/13 | Link | Rating: 5.0
    66. Joseph P.
    Please Yelp people stop just giving 5 stars out left and right unless its a 5 star hotel.  This is no where near a 5 star hotel.  Its an OK hotel.  The location is absolutely perfect in union square and seemed to be right in between all the main Union Square shopping at China Town.  

    I rate it OK because there is nothing spectacular about the place.  They keep the place clean because they should.

    I may have gave it a 3 star if we didn't have an awkward situation on New Year's Eve.  I had the place booked for me and the lady, but we were meeting up with 2 more friends for the night who would use the place to get ready.  Problem is because it was New Years they had a policy just for that night that any registered guests had to wear a wrist band (like the club ones).  They say last year there were too many drunk random people that they changed it this year. Wack.  So my friends were forced to get their earlier by 7 pm so that they would be allowed past the the security and then they wouldn't them back in past 4am.... wow.

    It's an OK hotel.  Location is great.

    12/01/10 | Link | Rating: 2.0
    67. Jen S.
    Stayed here summer '09. Loved my stay. The staff was great. They have a 'Plan your day in SF" agent who is very helpful. My only complaint is that the bathroom was TINY.

    It's in a GREAT neighborhood! Plenty of stuff to do- lots of places to eat and explore. Take advantage of their free drink at the bar (if they still do that!).

    I'd definitely return to this hotel.

    03/11/10 | Link | Rating: 4.0
    68. Aletta K.
    Great location, friendly staff and generally clean. The bathroom could have used a little remodeling, but it was clean and perfectly functional. I guess that's meant to be charming. That said - the yellow rubber duck on talking a cellphone was a nice touch.
    Very well priced for the location and parking is convenient - though in line with most of central SF, not cheap.
    There's free coffee (not great) and tea (limited selection) and cookies in the lobby for guests and the bar has a cozy feel to it and can be pretty lively.
    For a weekend this is a great place...for a longer trip, I'd probably opt for an area with a bit more unique aspects and a local vibe and atmosphere.

    28/02/11 | Link | Rating: 4.0
    69. Wendi W.
    Great pricing considering its at Union Square, but you get what you pay for. Small rooms, wasn't able to control the temperature other then a overhead fan or a portable heater. (Considering it was in the 70-80 degree range, I needed more then a fan)
    Multiple family members stayed here and we discovered the walls are extremely thin- my mother lost hours of sleep due to hearing a couple physically fight with each other and then have loud make-up... (need I say more..) Hotel DID accommodate her the next day with a new room and discount.
    The mini diner was alright, but I would have rather walked to better diner then to have ate there.
    Bed- comfy
    Shower- warm/hot temperature (nice)

    25/10/11 | Link | Rating: 3.0
    70. Sasha F.
    This hotel is in a wonderful location. I got the room for 75 bucks on hotels.com , which is an amazing price for a hotel so close to union square. The room was elegantly decorated and the front desk staff was incredibly professional.

    However, the walls are paper thin. I could hear the people in the next room talking. And being.. erhm. intimate. Which was only half a cup awkward.  I also couldn't get the heater to work properly. I'm also pretty good with urban, street noise, but I just couldn't take it. It was not the wonderful rhythmic sounds of traffic and street cars that met me in that room. Instead it was a loud, un-expected crashing noise which sounded like a homeless person going through an army of dumpsters at 1 in the morning. I would have asked to be moved, but my fiance had a hard day and was sleeping like a kitten.

    If you're looking for a place to stay for location, and location only, and you can get it for 70 a night.. It may be worth it. Be sure you're a heavy sleeper.

    21/01/10 | Link | Rating: 2.0
    71. Per E.
    Very nice hotel in great location. Our room was quite small but who cares really. We spent little time there anyway. The staff was easy and nice and our booking included parking in a nearby garage. Simple and effective. We got a nice deal as well, so we are very happy with our stay

    08/07/12 | Link | Rating: 5.0
    72. Jillian D.
    Great price, great location.  Right across the street from Union Square.  4 blocks from the cable car turnaround and MUNI/BART, so very easy to get around via public transportation (which is the BEST way to get around the city - don't waste your money with a rental car and parking if you're planning to stay within the city during your trip).  The hotel is a bit older and the room wasn't huge, but was what I expected and big enough for 2 adults to be comfortable for a few days.  Cable TV and free Wifi worked just fine and the room included a mini fridge (but no microwave).  They had apples, cookies, water, and coffee availble for guests every day, which I found to be nice to grab and go each day.  Front desk staff was very courteous and provided helpful suggestions about local restaurants, etc.  If you want to be close to the action, this is a great place for a great price.  I would stay there again if I wanted to be in this location on my next visit.

    01/01/13 | Link | Rating: 4.0
    73. Peggy V.
    This was my first trip to San Francisco and I selected this hotel based on a number of favorable online reviews. Now I can add my "thumbs up" because we found this to be a very nice hotel in a great location. Coming from north Texas where air conditioning in the summer is the norm, it was a surprise to be in a hotel where there was no a/c in the room! The window was open and the temp was pleasant the entire weekend, and it was actually quite nice hearing the noises of downtown activity. (In fact, on our last night we heard music coming from Union Square, and that enticed us over to discover the wonderful group Moonalice and a terrific free concert!) The hotel is right on the cable car line and within walking distance of lots of shops and restaurants and the BART station. The room cost was reasonable, the personnel were helpful, the bed was incredibly comfortable, and you can buy cable car tickets in the lobby. I would definitely stay there again.

    02/01/13 | Link | Rating: 4.0
    74. Lisa H.
    Priceline baby! My teacher colleague friend was able to find some good prices on the rooms. It was like a small boutique hotel and I loved our room. It overlooked part of Union Square and was right in the center of town. The staff was super friendly and nice.

    Rooms still had a quaint charm of Old San Francisco (interior had some old features in it) but had a cool modern twist. There is a candy jar filled with old fashioned candy. There was even a rubber ducky in our bathroom. Parking service is offered (valet) which is about $30 total. Or you can self park in a couple of the garages nearby. I paid $26 for a different parking garage a couple blocks away.

    Right next to a CVS, Westin St. Francis. Old school elevators (2 of them) Compact ones too. Complimentary coffee, tea and COOKIES. Worked out great for all our kids that we took on a college tour. Would definitely stay here in a heartbeat. They have a small hotel bar at the bottom and a place for breakfast. I forgot my toothbrush, they gave me an ORAL B toothbrush. Loved it! Will definitely come back!

    Room size is smaller than other hotels, but cute, quaint and charming. Could walk to China town, North Park, Market super easily. Could even jump on a trolley easily.

    28/11/10 | Link | Rating: 5.0
    75. James L.
    Da Chancellor Hotel! A nice old school looking hotel. The location of this hotel is also close to union square and shopping areas of SF. I came here for a birtyday part and felt the hotel was really small. There was only one elevator that took awhile to come to the floor. The rooms also were small and bathroom. But it is an older hotel and i thought it had a unique classic feel to it. It felt like your were staying at a classic hotel back in the 80's

    21/04/11 | Link | Rating: 4.0
    76. Mandy L.
    This is one gem of a hotel centrally located in SF! It is fairly inexpensive, especially if you can get a room deal off Hotels.com or something. I stayed here before a race in San Francisco and the hotel was beyond accommodating, they set out a continental breakfast and tea for us runners before 6am!
    The staff was uber helpful and when valet took longer than normal to get our car to us, the front desk gave us a hotel card with credit for room service or whatever since it was taking so long-we didn't ask for this, it was offered.
    I loved the room, it was big enough, comfortable, there was a tub with a rubber ducky and in room spa services which were great after the race.
    Overall, all I can do is look back on this stay and know I want to experience it again. The hotel was clean, the staff friendly and helpful and the beds comfortable. AND, you can't beat the location.

    22/10/08 | Link | Rating: 5.0
    77. Ingrid K.
    Tiny rooms, thin walls, nicely decorated. Felt like I was a guest in someone's home. But conveniently located near shops, restaurants, and transportation. I'd stay here again. Got a GREAT deal on Priceline. I don't know if I'd pay what the hotel charges though. Kind of steep for what you get. No parking... you have to valet your car.

    26/06/11 | Link | Rating: 3.0
    78. Michael C.
    I am a big fan of the Chancellor Hotel.  My girlfriend and I stayed here on a trip out to SF and had a great experience.  Very affordable, nice rooms, and a good location... but here are some additional details:

    A few of the pros:  Again, the location is rockin - very central and close to everything.  There is a Walgreens right next door for all your drug store needs.  There's Starbucks across the street from the building - just like every other building in the US.  Free apples, cookies, and tea everyday.  Umbrella in the room for those rainy SF days.  Nice green tea shampoo/soap in the bathroom.  

    Some of the cons:  Not a whole lot of good restaurants nearby.  The place is right by Union Square (AKA tourist-ville) so we had a hard time finding good places to eat and the area got a little shady at night time.  The WiFi was kinda weak at times during our stay - not sure if this was just in our room or if it's like that all over the hotel.   We rented an OnDemand movie and it was $14.99.  We knew the cost in advance, and really wanted to see the movie, but still - $15.00?!? I could have used that $15.00 towards a small bucket of popcorn at the local movie theater.  

    Don't let the length of my cons list deter you from staying here.  They were actually more just inconveniences.  I would definitely stay here again!

    28/12/10 | Link | Rating: 4.0
    79. Ross G.
    We stayed here for 3 nights on our honeymoon and absolutely loved it. Really helpful staff, great location, free Wifi was brilliant. The rooms are what they are but this place is great value.

    07/07/12 | Link | Rating: 4.0
    80. Marc C.
    Loved the Pillow Menu...I usually ask for extra pillows when we travel and it's nice to stay somewhere that so obviously welcomes this kind of request.

    Our only negative is the lack of a source of hot water for tea in our room ( and the absence of a coffee maker)...we didn't mind the trip to the lobby for hot water too much (there were cookies occasionally), but the hot water carafe was often empty.

    18/12/11 | Link | Rating: 4.0
    81. Miika M.
    Ok ok, confession time.

    I stayed here once.  Just once, mind you, despite the fact that I live in SF.  But I find it my Yelp responsibility to report on anything I spend money on so that others can find either light or darkness in my reviews.

    Chancellor Hotel is perfect since it is located near Union Square and makes it easy for tourists to deposit themselves onto the busy streets of downtown or hail a cab or jump on the cable car.  In addition, for their daily dose of caffeine, they can wander over to the Starbucks or the the French Quarters for some delectable mussels and fries at Cafe de la Presse.  My check-in found me sharing the somewhat small space in the lobby with a handsome group of German men with their luggage strewn about and effectively making my day with their accents.

    The rooms here are neat and a postmodern take on American Colonial ambiance.  So expect a few frills here and there.  What I appreciated, was the way in which the halls are constructed.  Think the walkways in a ship or submarine.  Everything is narrow.  Attempting to get into the elevator was a feat in itself (basically for one person and one piece of luggage).

    What is most helpful to me was the after-hours policy since you have a card that is utilized to let you in the front lobby after hours.  This gives single women here for work/play/whatever an extra dose of security.  It definitely gave me mine when I walked back during the night.

    I also got a deal through CSAA to stay here that one night when the majority of the rooms here in the grid cost well over $100.  Check with your CSAA representative today ;)

    28/10/08 | Link | Rating: 3.0
    82. Faina L.
    It was okay. I give it 2.5 stars. Room was smaller than usual, even in SF.
    Room was also freezing cold and there was no way to adjust it.
    Yes, it was under 50 degrees outside, yet there was no way to turn the heat on in the room. I consider this a major flaw. They brought me a space heater after my complaints, I was very ill and freezing cold, not a good combination. Free coffee/tea/cookies were a decent touch in the lobby however. The restaurant downstairs was overpriced and underwhelming, but that is to be expected from most hotel restaurants I suppose. Not terrible, but definitely better places to stay in SF, especially if its cold outside.

    09/04/11 | Link | Rating: 3.0
    83. Ingrid G.
    Cute boutique hotel right off of Union Sq.  Staff was very friendly.  Location was great.  Room was clean.  Candy jar was a nice plus.  The rubber ducky was so cute.   Umbrella provided in the room, but we skipped as we brought raincoats with us (a much better idea).    Giant closet.  Giant bathtub (compared to chain hotels)    No AC - but they tell you this up front.   The "Pillow Menu" was a nice touch.   Wifi was fast and included.  

    Really close to the Powell St Cable car & BART.   Note with the Cable car - once you have your transit pass (or if you're just going one way - you can buy the ticket onboard the cable car) just go to one of the two stops closer to the hotel at the intersections to board.  It is much quicker than waiting in the giant line at the bottom of the hill.

    25/05/11 | Link | Rating: 5.0
    84. Ken F.
    Finally, I found an affordable hotel in San Fran that won't disgust you!

    Great service and a fantastic location. My only complaint is that the rooms were a little small and my TV remote didn't work. Overall, I'm very pleased with my experience and will definitely be back.

    23/08/11 | Link | Rating: 4.0
    85. Chris G.
    A quaint hotel smack dab in the middle of Union Square, this establishment is ideal for guests who want to be close to all the shopping and close to BART.

    I stayed there two nights in a twin room with a friend and both felt the same way about The Chancellor:

    * EXCELLENT Deal!  Currently they have a special that is $99 for a non-suite room with $25 Dining Credit each day of your visit.  (We were totally loving the fact that we didn't have to scurry into the streets with manic hair and raccoon eyes to get some bacon and eggs!)  Totally worth it and perfect for people who don't want to go balls to the walls with their wallet, yet want a pleasant experience.

    * Rooms were clean and the room service and front desk staff were very courteous and helpful.  

    * Their valet system is whack, because my impression of "valet" is that they take responsibility of parking the car at the curb so you can conveniently go about your business ... since when has valet become this: "Yeah, YOU drive down the street and around the corner and THEN someone will drive the car into the garage ... so THEN, you will have to WALK all the way back to the hotel." ???  This doesn't really make alot of sense.   Good thing I didn't have a car because I would've been really irked.

    * The breakfasts from Lucques is hearty, substantial and good.  The menu is not the largest but their prices are very reasonable and they get your food up to you superfast.  Like, 5 minutes after you place the order someone is a'knockin' at your door. :)  Major plus!

    * The flat-screen TV in the room is a nice touch, as well as the more modern furnishings.  This kinda makes up for the fact that the rooms themselves are pretty small.

    I would definitely come back if staying with a friend.  However, if you're looking for a more roomy and romantic room with a significant other, you might want to try something a wee bit more upscale.

    22/02/09 | Link | Rating: 4.0
    86. K P.

    The hotel is right in front of the Powell cable car line, in the middle of Union Square, a few blocks from Chinatown, and great walking distance to almost everything else!

    Very clean and nice hotel rooms. Great service. Great staff. Great views. We purchased a packaged deal that included our hotel and flight. Idk how much rooms usually are, but this is a great place to stay. Like others mentioned, the room is a bit small, but that's SF for you.

    We're not picky people at all. As long as there's a nice bed with clean sheets, a place to shower, and nice service, then it's good in our book. Overall, the room was nice for the price we paid and it had everything we needed for a hotel room that is located in such a prime location. I know some reviewers complain about space, bathroom size, closet space, etc...who cares? You're not buying the place. Plus, you get what you pay for. This is not the Four Seasons.

    07/01/12 | Link | Rating: 4.0
    87. M K.
    Good hotel in a good, central location. I booked directly through their reservations line and got a couple cool bonuses: a half bottle of wine in the room and a discount cause I bundled parking and a food and beverage credit in with the room rate. The food was delicious, and service staff was so friendly and accommodating. The front desk went out of their way to get 5 stars when they made the valet service (outsourced from the hotel) clean our car and comp out valet services because one of the valets smoked inside the car. I'd be glad to stay here again, and would recommend the chancellor to anyone. Don't forget to take advantage of the specialty pillows. Great selection!

    27/01/13 | Link | Rating: 5.0
    88. Lauren H.
    I found this hotel on a travel website and decided to check the reviews on Yelp before booking. With all the good reviews, I decided to give it a try. Im glad I did! The price was awesome for such a good location in Union Square. Me and one of my girlfriends stayed here so we decided to share a queen instead of getting two twins. The bed seemed wayyy bigger than a queen and we had no issues sharing it. The bathroom is a little small but it was fine to use one at a time. The trolleys outside are loud but not so loud that it woke us up while we were sleeping. Noise is expected in such a busy area of the city. I loved the rubber duck in the bathroom too :)

    23/10/13 | Link | Rating: 4.0
    89. Lillian C.
    Location cannot be beat-- in the heart of union square, within walking distance of everything (stores, BART, etc).  

    -modern room furnishings + decor
    -free wifi
    -flatscreen TV
    -super comfy bed

    -small room+ super tiny bathroom (fine if you're staying by yourself but could be too small for 2 ppl)
    -no mini fridge

    other than that, has everything you could possibly need, at a fantastic price all things considered. highly recommend.

    29/12/09 | Link | Rating: 4.0
    90. Linda A.
    Charming, friendly, affordable!  This is not a deluxe hotel but it's just perfect if you want to be downtown on a budget.  We'll definitely be back!

    26/09/11 | Link | Rating: 4.0
    91. Carlos L.
    Smooth, friendly service, cozy rooms and bathrooms, fair prices, cute and well kept, no complaints here!! We requested a high floor to avoid noise, it worked out well. Would definitely stay here again

    29/12/11 | Link | Rating: 4.0
    92. David K.
    Stayed for the weekend.  5 stars for location and base price for location. It's the main reason I came here.  3 stars for valet parking...a bit costly and too slow. 25-30 min to get my car is too slow. 3 stars for wifi...it's free, as all hotels should be...but it's spotty. 2 stars for their engineering, snaking a drain at 8am is not quiet. Called front desk...said they would check on it, 15 min later it stopped but maid decided vacuuming before 9am is acceptable...it's not. I know you want fast turnaround but take care of customers who paid to stay in a quiet room until checkout.

    12/11/12 | Link | Rating: 4.0
    93. Tiana F.
    I really loved this hotel.

    room: yes, small, but I only shower and sleep here. i don't run laps or do lunges. umbrella in room but didn't need b/c sunny for both of our days in SF. no  A/C in room either, just a fan, but I don't even know why you would need A/C when it's 50 degrees outside. if it does get too cold, there was a space heater in the closet. my friends were hot the 1st night and I was cold so we switched and I slept furthest from window.

    price: cheap. bid on Priceline and got it for $100/night, which is prolly why we got the room facing a brick wall instead of the city. we had room 304 and unless your on the 4th or 5th floor, then you will see this brick wall, but not a deal breaker for me. I go outside for the views.

    service: front desk service is nice. the pillow menu is interesting, but we didn't bother. cookies out on the front desk 24/7, as well as coffee and tea in the morning (we didn't drink coffee or tea, but ate cookies and took them for the day's snacks and they were delicious --chocolate chip, oatmeal, and sugar).

    location: this is why I give it 5 stars. you cross the street to hop on the cable cars (Powell-Mason line to Fisherman's Wharf and Powell-Hyde line that slopes steep after passing Lombard Street to the East. face East on the cable car for the view). You are super close to shopping on Market about 4 blocks south and super close to Nob Hill about 4 blocks north.

    cable cars: each ride is $5 now and you can pay when you get on, but don't offer payment b/c they may forget to collect.

    parking: we had a rental on the entire trip and we really enjoyed seeing the city on our own time, so I do recommend, but parking over night can be expensive. Chancellor wants to charge you $29 to self park at 450 Sutter off-site parking. well, diagonal from this location is the Stockton Sutter garage and we paid $27 for 2 nights. there are no in-out privileges at the affordable garage but we also used public transportation so we only took the car out once each day. anyways, we made a fantastic mistake when we parked here instead of the hotel's suggestion.

    free wireless!

    airport shuttle: $16pp now (up from $14pp, inflation is a mother) or BART for $8.50pp. we opted for shuttle since we were done with exploring public transportation and wanted to do it less with luggage. shuttle is booked at concierge desk and can be done on day prior to travel. SFO security is lengthy and took about 30 mins (MIA is faster than this most times), and drive to SFO was also about 30 mins so allow yourself time.

    take the rubber duckie in the bathroom as a souvenir.

    03/07/11 | Link | Rating: 5.0
    94. Cristin M.
    Don't take a chance with Chancellor...
    There was mold behind the bed which i discovered when my earring fell behind it and i moved the bed.  I did take a photo of the fuzzy surprise which I have attached.
    To make matters worse. I paid $200 for the room, and accidentally double booked online by mistake. When i called to cancel on that same day, i had to go through hotels.com who tried to negotiate the cancellation. Chancellor REFUSED and charged me in full for the room that i did not want.
    I feel like i just got kicked in the head and robbed.
    Upon seeing other reviews that people paid $75-- that is certainly the price that i would expect after seeing these rooms. Not a penny more.
    Great location, unhelpful staff.

    01/01/10 | Link | Rating: 1.0
    95. Katherine M.
    I just got back from a quick getaway with my boyfriend and we stayed at this hotel. It's small, but perfect for two people if you're only planning on staying for a night or so. The bathroom's a tad cramped but the bathtub is a good size, which is probably why there's not that much room.

    - Compared to a ton of the pricey hotels in Union Square, this was a decent price for what we got out of it. We booked it very last minute so one night came to about $204. But it felt a lot nicer than your average cheap motel.
    - The bed was really comfortable with soft sheets and comforter. There's also a pillow menu...we didn't try it out but probably would have if we had more time.
    - Service was very friendly

    - One of the towels in our bathroom had weird yellow/orange stains on them that grossed me out.
    - Small, but like I said, it's perfect for two people, especially if you're not planning on spending too much time in the hotel
    - I requested a quiet room but there was construction going on outside that woke us up in the morning (and I'm a heavy sleeper). Also throughout the night and in the morning I constantly heard people coming in and out of their rooms, and late at night (around 3 a.m.) there were distant crashing noises outside. But I don't think that's anything this hotel could help.

    So all in all, given the decent price and the conditions of our stay, I'd say we made a good choice. If you're looking for luxury maybe check out the Westin or Hyatt, but if you're willing to compromise without succumbing to a janky hotel in the Tenderloin, definitely check this out.

    04/08/11 | Link | Rating: 4.0
    96. Jane A.
    I love this little boutique hotel. Great location. Centrally located in Union Square. The service was also great. The staff were very nice. For New Years Eve, they left a complementary bottle of champagne and two champagne glasses in our room. The rooms are a little small but that's how it is in most downtown areas. Good price too. I'd stay here again.

    07/04/13 | Link | Rating: 4.0
    97. Nik I.
    Chancellor was very upfront yet I was a little shocked when I walked in to the small sized room with no air on the exceptionally hot SF day. As soon as I cooled down, everything was great. A bottle of wine with a very nice note awaited us in our room and everything was very clean! The first nights sleep was fantastic but the following nights weren't so great due to the screaming drunks, sirens and garbage clean up going on outside. We were on the 15th floor yet could hear everything through our open window so we closed the window and cranked up the ceiling fan...problem solved.
    Will definitely stay here again when not luxury traveling!

    19/08/11 | Link | Rating: 4.0
    98. Rachel A.
    I really loved this hotel.
    It was cheap, nice, and it was an awesome location!
    The front desk service is great, and you even get a menu of different complimentary pillows (like a tamper pedic..not sure if I spelled that right) to choose from which I thought was a great touch.

    There are cookies out on the front desk 24/7, as well as coffee and tea in the morning (although they arent that good).

    My only complaint is that the room didnt have A/C, just a measly fan.
    But Im willing to overlook it for the great service and rates.

    They also give you a rubber duckie in the bathroom! ( That I stole).

    29/06/11 | Link | Rating: 5.0
    99. Marion P.
    Loved it!

    When coming to this hotel, expect an old-timey feel (yes, timey), which means your room, the halls etc. are pretty small. Actually, it is a very European feel. While some may think this is a negative, I love how they managed to maintain this feel while also introducing modern decor. We paid about $129 for one night, which included parking. Of course, because it is SF, the parking structure is down the street, however they do offer valet parking in front of the hotel.

    The ONLY reason I have removed a star is because of the bath tub! I love baths and the room we had came with an excellently deep tub (I'm a tall girl, so the thought of fitting nicely in a tub is always exciting). However, the water fills so slowly that the bath is pretty much impossible. Not a major complaint (I know it's an older hotel), but it left me ever so slightly disappointed.

    03/12/11 | Link | Rating: 4.0
    100. Nika S.
    This hotel hit the spot for me. Its cheap, its right in the center of everything, and its nice. The only downside to the Chancellor is that theres not A/C.
    My hubby gets hot really quickly and he was dying in there, but they were nice enough to bring up 2 fans for us.
    We got  room on the 14th floor, so we had a pretty good view of downtown. They gave us some awesome custom pillows at no extra charge, and they even had a rubber ducky waiting for us in the bathroom!

    The front desk was really friendly at checkin/checkout and they were really patient with all our touristy questions.
    I highly recommend!

    04/10/11 | Link | Rating: 4.0
    101. Jessie H.
    Stayed here 1 night for the 49ers vs. Steelers game. Great downtown location, awesome price, and friendly staff. Nothing too special but served the purpose we needed. Would definitely stay here again, if I would need a downtown hotel.

    The valet was a little confusing but once we figured it out, it worked great.

    28/12/11 | Link | Rating: 3.0
    102. Terri R.
    My son and I stayed at the Chancellor Hotel while we were in town for the San Francisco Half Marathon.  I was pleasantly surprised at the location, which is right in the heart of Union Square.  The room we had was on the 2nd floor, but it wasn't noisy at all; it was clean, although smaller than I'm used to; there is free wi-fi, and a bonus: a free rubber ducky for the bath!  Luques Restaurant in the hotel is a great place for breakfast, plus we were given a 10% coupon to use there when we checked in.  
    Bottom Line:  It's clean, the staff is friendly, and the location cannot be beat!

    29/07/10 | Link | Rating: 4.0
    103. Umesh T.
    I stayed there for a little under 2 weeks during Christmas 2006/ New Years 2007.

    The bedroom and bathroom were clean and well appointed. It's location right next to Union Square, bang in the middle of the business and retail hub of San Francisco, makes it a winner.

    The front desk folks were friendly and helpful. I had breakfast at their dining room a few times and I would recommend their, if I remember correctly, "country style eggs" which was country fried potatoes in a skillet with roasted tomatoes, onions, and bell-peppers, topped with two eggs to order (I had mine sunny side up) served with toast. It was quite a huge meal that I had a hard time finishing! Needless to add, it was tasty and hugely satisfying.

    The price jumped up on the night of New Year's Eve ($250! They sent a complimentary bottle of sparkling white wine --- "champagne" --- with two disposable flutes) but it averaged out to $120 per night throughout the duration of my stay.

    For the price and location, I'd highly recommend it!

    18/03/10 | Link | Rating: 3.0
    104. Daniel S.
    My wife and I went on a road trip over the Thanksgiving holiday and San Francisco was our first stop. The only issue with this hotel was the parking situation when checking in... Obviously it's impossible to park in San Francisco, so we had to park in a red zone while I ran inside to check in.

    Fortunately the check-in process was very fast and they even honored my request for the top floor! Parking was easy enough, although it was offsite. It's sort of a round about  route to the parking, but you end up only a short walk from the hotel.

    You may be wary of having a top floor room at this older hotel, but the elevators are surprisingly fast. Once inside the room, we found it to be clean with a comfortable bed... precisely what we expected.

    My only complaint is that the door to the roof was locked so I couldn't gain a vantage point!

    05/12/11 | Link | Rating: 4.0
    105. Michael L.
    Oh what does one say that has not been said?

    It is a small room with a small bath, and yes it is well maintained to wit we enjoyed our stay.

    Very well located if one is going shopping of which we did.

    Nice helpful employees.

    I did however find an extra charge to my card for 20 bucks that I have no idea what it might be for. So look at your statements when you get home.

    Oh and one of the slowest wi-fi connection I have found in a hotel in a long time. But no big deal.

    15/12/11 | Link | Rating: 4.0
    106. Robert D.
    we booked 3 nights recently. we left after one. the hotel is old, noisy, small rooms, poor ventilation (no a/c), slow elevators, and overall tired and in need of renovation. The people at the front desk are very nice - it's just never a good sign when there are ear plugs on the night table. Now in fairness Union Sq is a good place to avoid while all the construction is underway, but there are much better options with 3-4 blocks at the prices Chancellor charges. We moved to another hotel 4 blocks away and that place is fantastic and actually cost less. When I posted a similar review to this on Trip Advisor, the owner of the Chancellor emailed me twice trying to get me to improve my review by offering to refund my night if I did so. When I refused, he had Trip Advisor remove my post claiming I had written the review but hadn't actually stayed there. I pursued this with Trip Advisor and they put my post back up. So caveat emptor - the reviews on line might look good, and I'm sure some people like this place, but what you don't know is how many mediocre reviews the owner managed to have removed.

    21/11/14 | Link | Rating: 2.0
    107. Chris L.
    Decent price, Victorian style, clean, friendly, can't beat location.

    09/04/13 | Link | Rating: 5.0
    108. K_ W.
    Had a wonderful time and what a great location. Staff is very friendly and gave us a room with a view of union square!! Been traveling to the city for years and always try a new hotel. This was a success. Pillow  menu is a nice touch.  Only downside is the queen bed instead of a king...also the water pressure in the shower is below standard. Closet space was huge! Wish they would've put more space in the bathroom or used the extra space for a king sized bed! For NYE weekend it worked and we did have a great time.

    05/01/12 | Link | Rating: 4.0
    109. S B.
    If you are on a budget, in my humble opinion, this is the best place to say in Union Square.  

    The room, especially the bathroom, is small.  If you know what you are getting into, then staying at Chancellor will not be an issue.  Parking cost was $29 per day.  This does not include valet, so expect to walk about half a block to the parking lot.  We asked for a quieter back room on top floor and got it without any hassle.  Everyone here is super friendly and really makes you feel at home.  Be sure to stop by at the small bar in the lobby when Rory is working.

    12/05/12 | Link | Rating: 5.0
    110. Brittany R.
    I loved staying at this little hotel! The rooms were small but very clean, the staff was friendly, and the location is prime for shopping in Union Square. Plus it's very affordable for the city. I loved the bartender Alicia, she was lovely and very smart...made great conversation with my mom and I.

    I will definitely stay here again. Great experience.

    04/04/12 | Link | Rating: 4.0
    111. Maria C.
    I generally stay in Union Square when in the Bay Area, and this was my first stay at this hotel. I typically stay at Sir Francis Drake located right across the street with the funny dressed guy in front. My fams always stays at this hotel, so thought I'd give it a try it. Ended up with a great deal for a 3 nights stay.

    Space is a factor in SF. Rooms are tiny, so that was to be expected. It was early for check-in but they accommodate storing luggage.

    The hotel did accommodate my "special requests", and I was happy that they met my needs. The newly remodeled room was enough to suit the vacay. The only issues I had was the little "step" before entering the bathroom and the high jump before hitting the shower. I must have stubbed my toes a half a dozen times!!! Also, it does get noisy as the traffic and thin walls contribute to no sleep!!!

    There's a bar/restaurant in the lobby, so if you feel the need to stay in, here's your excuse. Room service is also avail.

    This would have been a 4 star review but one day the room wasn't serviced and had to bring it their attention. They quickly offered to service the room, but deferred since it would have taken time away from my getting ready for dinner plans.

    Otherwise, this is a great central and safe hotel in the heart of Union Square. Several blocks from BART and within walking distance from the great shopping and eateries.

    20/02/11 | Link | Rating: 3.0
    112. George M.
    The hotel is older and the room we had was small (smaller than our room we had in NYC believe it or not).  It was clean and they accommodated my request for a room on a higher floor seeing as how it was my first time in SF. The sounds from the cable car below, for some, may be loud and annoying, but I liked it.  Reminded me of my days living in Boston on the green line.  The bar is really small but serves it's purpose.  The bartender is really friendly.  The restaurant is ok.  Friendly service but the food isn't all the great.  Kind of bland and overpriced really.
    I gave it 4 stars because the location in amazing!!!  Right at Union Square, on the cable car line and great restaurants around the area.  I would stay there again for the location.  Oh, we arranged for a shuttle pick up to the airport at 5:30PM and they called us at 5:30AM!!  Nice wake up call, but wrong time.  Then they were late picking us up.  Thankfully we gave ourselves enough time.  The lady behind the counter was mad at the shuttle service and she seems like a person who would follow up with them!  I'd stay again though for the location.

    01/10/12 | Link | Rating: 4.0
    113. Amy B.
    A great value hotel on Powell Street and next to Union Square. It is a few blocks from the BART which makes transportation to SFO, quick, easy and very affordable. Cable cars also go up and down Powell frequently making the hill an easier climb.  

    The hotel has a central location - close to Market Street and the Embarcadero which offers a wide range of shopping and eating. It is next door to Sears Fine Foods.

    I would absolutely recommend a stay here.

    27/05/12 | Link | Rating: 4.0
    114. Juju J.
    4.25 Stars

    Very impressed with this hotel considering the price,. We found a deal on Priceline for $100 (not including tax or parking). Note, that parking is going to run you anywhere from $29-35 extra (plus tax so you're looking at around $41) a night.

    The location is a block from Union Square and one of the trolley cars has a stop right outside the hotel. Breakfast is not included in the price, but they have a restaurant in the hotel that serves breakfast/lunch. I had breakfast one day and it was pretty good, but a little over-priced. Go to one of the million of places around the area instead. A block or less from a Walgreen's and Starbucks among many other restaurants/shops.

    There is no gym in the hotel, but they give you free access to a local gym to block away. I went a few times and it's better than anyone you would have at a hotel. Equipment was not that new, but they did have some classes if you wanted to take those.

    The staff was extremely nice, and the pillow menu was a nice touch. The rooms are quite tight, but then again most rooms at this price point in the city are tight. Free wifi, a little "library" and coffee/fresh cookies/apples and popcorn every day in the lobby.

    I would definitely stay here again and recommend this to the tourist visiting SF.

    29/06/12 | Link | Rating: 4.0
    115. Liz D.

    27/08/11 | Link | Rating: 1.0
    116. Justin S.
    You cannot beat the deal my friend and I got at this place. The location is amazing. WOW right next to everything you need, shopping, dinning, cable cars, subway all in an easy distance to avoid those pesky San Fran Hills.

    The rooms where on the smaller size but not where either of us felt cramped. I was really impressed with the staff too. The front desk, bartenders, valet, bell hop were all very attentive and friendly. When I return which hopefully will be sometime next year I look forward to staying here again. A great hotel

    26/06/12 | Link | Rating: 4.0
    117. Mike O.
    Just spending a night in the city and we stumbled upon this place on Priceline. We got a great deal, but we were expecting a dump. This was just right. The location was awesome, right off of Union Square. The service was great (I was worried---I've had some bad experiences with service when I've booked with Priceline before), giving out free apples, popcorn and cookies, telling us good bars and restaurants, helping us find the parking lot. The room was cramped, but well-appointed: bath salts, a rubber duck, comfortable bedding. For it's size, the hotel packs a lot: a little bar/restaurant downstairs, valet parking, etc.

    If you're looking for a fancy, luxurious spot, this ain't it. If you want someplace cheap, clean and well-located, stay here.

    08/09/12 | Link | Rating: 4.0
    118. Joy C.
    Friendly and courteous staff. Front desk staff is awesome and helpful. Clean rooms although bathroom on the smaller side. Great location. Late check out was 2pm! Would definitely stay here again for the comparably affordable price :)

    10/11/13 | Link | Rating: 4.0
    119. Kyle D.
    The location for this hotel was perfect. Lots to do nearby and easy access to the cable cars and trolley.  Many stores and restaurants in Union Square.  The hotel would have got a higher rating but for a few things:

    1)  The first room we were in had a terrible mattress that was old and worn out. After one night both our backs were hurting and we were given a new and larger room with a better, pillowtop mattress.  I wonder if we were given a cheaper room since we booked with Hotels.com . . .

    2)  Not a fault of the hotel but a downside of the location: room we had was on the 13th floor but faced Union Square. It was noisy. A subway station is being built close by and pilings were being driven from 6am - 11pm. Cable car bells, fire sirens, cab horns, car alarms and other clatter was ever present. The windows are mostly soundproof but without air conditioning either the window had to be kept cracked or the room was hot.  
    3)  Wifi speed was so slow I just used my 4G.  
    This is an old hotel with small rooms but a room is only useful for using the bed and getting ready anyway. The bathrooms have older fixtures that are in good shape - the old bath tub has a high wall and would be hard for older folks to step over, possibly.  Overall I liked the character of an older hotel, the architecture of the building certainly is nice.  
    We just used the hotel for getting ready and sleeping.  The service was good, no complaints there. Can't comment on the bar/restaurant or other amenit

    23/06/14 | Link | Rating: 3.0
    120. Erin L.
    Great location and friendly staff!

    We paid $178 on a Saturday night and the rate went down to $109 on a Sunday night. They held our bags when we came too early for check in.

    Room was really nice. Bathroom was small but functional with a cute rubber ducky on the shelf. Also, loved the jar of candy in the room. All those little details were fun and unique. The hotel was pretty quiet - we didn't hear anyone in the other rooms. Free wifi, 1 block from Union Square, clean room!

    Overall excellent value!

    18/11/11 | Link | Rating: 4.0
    121. Grace C.
    **Paid ~$110/night for 2 nights after New Years Day through Hotels.com (which is the same company as Expedia.com ).

    Location: Great location for the amount I paid to stay in Union Square area. There are lots of restaurants and shopping nearby. 5-6 blocks from the Powell BART station. Walking distance to Yerba Buena Gardens, SFMOMA.

    Room: Decent sized room with a mid-sized flat screen TV and mid-sized bathroom. Other than the decent price of the hotel, I chose it for the larger sized bathtub.
    (I get so excited about taking baths since I don't get to do so at home. Sadly, the only bubbles offered by Walgreens was the large pink bottle of Mr. Bubbles. So, I splurged this time at LUSH which is just a couple blocks from the hotel. So glad I did. The bath salts offered at the hotel did not smell like anything and there was not fizz..)
    I do LOVE the green tea shampoo and lotion.

    CON: I asked for a quiet room. It was nice that they put me on the 12th floor away facing away from the street. HOWEVER, the walls are paper thin. We could hear our neighbors' conversations. Thankfully, there was no loud sex. Just a mom and her daughters. Whew. The hotel should offer complimentary earplugs!

    08/01/12 | Link | Rating: 4.0
    122. Luis D.
    If the staff was not so amazingly helpful and nice this place would get 3 stars. But they are nice, helpful, and will go out of their way to help you.

    They would probably agree to be an accomplice to robbery is how helpful they are.

    I lived here for two weeks for a business trip and almos every day I bothered the staff with questions about stuff to do on my time off and they were more than happy to help.

    The price is great too for the location, YOU WILL NOT FIND BETTER.

    The room seems way larger in the pictures, but whatever, I only had 2 bags so it is not like I need a living room.

    Now the step to get into the bathroom that SUCKS! Build ramps! I cant believe I didnt break a toe considering I hit it everyday.

    The bathroom showers are so low, I swear they were made for dwarves. I mean yea I am a tall guy, 6'3 ladies, but still it was hitting me in the belly.

    Still overall this place is a legit good place to stay.

    31/03/12 | Link | Rating: 4.0
    123. Lucia M.
    Wonderful Boutique Hotel on Union Square

    The Chancellor is one of the best hotels in San Francisco. A small, elegant boutique hotel, its location is superb -- right on the Powell Street Cable Car line on Union Square. Centally located, it's a perfect launching spot, close to all San Francisco's public transit -- steps from Union Square's famous shopping & at most, only a stop or two away from San Francisco's best restaurants.  Not only that, but the Chancellor's Customer Service is superb: attentive, courteous, and professional. My father, who is extremely careful with his money, stays here everytime he comes to San Francisco -- over 20 times in 17 years.  We recommend this lovely hotel to all our friends.

    22/03/13 | Link | Rating: 4.0
    124. Tim S.
    The staff here was absolutely wonderful. I had been put in a room without much of a view and requested one looking out on Union Square; Within a few hours I returned to the hotel: all of my stuff had been moved to a new room with a fantastic view.

    Some of the green parrots from North Beach would visit my fire escape platform in the morning!

    Everything I wanted to see was an easy walk, or within reach of public transit. The cable cars travel directly past the front door.

    And yes, as other reviews mention, they have an extensive line of exotic pillows. I tried the magnetic and buckwheat pillows and had a great night of sleep on both.

    I'd stay here again in a second.

    07/04/13 | Link | Rating: 5.0
    125. Aubrey C.
    Although the rooms were really nice, I hate to say that my experience wasn't the greatest. We were given a room with two twin beds, very tiny and uncomfortable. When I called to ask for one big bed, the receptionist was quick to say they were completely booked and hung up without giving me a chance to say anything or ask any questions. Not only were the beds uncomfortable but 2 days later, my back pain hasn't gone away...

    17/06/14 | Link | Rating: 3.0
    126. Elaine M.
    I stayed here a while ago because of some stuff that went down back home and really enjoyed it.
    I was in a particularly terrible mood when I came here, but the simple fact that they had a rubber ducky in the room cheered me up.

    The hotel is really old, but the service is great. Food and special pillow orders came up within minutes!
    My room was really clean and I had an awesome view on the 11th floor!

    It was really weird staying in a hotel in the city that I live in, but alas, the dark times were made a little better by the rubber ducky.

    It's all about the minor details that make the big picture.

    24/04/13 | Link | Rating: 4.0
    127. Molly T.
    We did not stay here but we had a great breakfast here! Excellent food and service. Loved the California Eggs Benedict and the hollandaise was delicious! We had the fresh fruit option with our breakfast plate. Anyway, there was such a huge crowd next door and we lucked out coming here; seated right away and a professional young man was very attentive!

    11/10/14 | Link | Rating: 5.0
    128. Jamie S.
    Loved this hotel and would definitely come back. First off the staff was both friendly and helpful both over the phone before my stay and face to face when I was there. The rooms are a bit small but that's expected in the city. The location was perfect; pretty much in front of the ice rink! And the hotel itself felt cozy, simple, and classic; and you were able to get "specialty pillows" which were a pretty cool plus. For the price, I would definitely recommend this hotel. Just beware of the bathroom step--- gets me every time!

    09/01/14 | Link | Rating: 5.0
    129. Nat N.
    This hotel was great! Not only was the location awesome but the staff was very friendly and helpful. I stayed here with my boyfriend and we were able to check in early and also have a later check out as well with no problems.We didn't have a car and we definitely did not need it.This hotel was very close to cable cars, bus stops, Bart, you name it! We would definitely stay here again!

    23/01/14 | Link | Rating: 5.0
    130. Lauren T.
    I would not recommend this hotel. The rooms were small and offered little to no views of the city. The hotel interior was not as modern as the photos appear online. Our bathroom was completely out of date, and there was a lot of wear and tear on the room itself.  The location was ideal for hopping on a trolley stop, but there were not many attractions within walking distance. Overall the staff was helpful and courteous. At times the wait for the valet parking was way beyond the expected wait times.

    07/02/14 | Link | Rating: 2.0
    131. James And Gina S.
    We stayed here for a week in Nov '13 and were overall happy. It was a fairly small room but clean and we were in a great location (although can be noisy at night). We were happy with the price since some colleges stayed in the tenderloin for the same price or just a little less.  I recommend paying the extra $20-$30 per night for this area. Those in the tenderloin were jealous of our hotel after they faced daily disturbances and rif raff. Likewise other colleagues stayed in the same area as us and paid more money. Happy medium hotel!

    29/01/14 | Link | Rating: 4.0
    132. Jay N.
    The location is great, just a few feet from Union Square, all the shopping, on trolley lines, etc. The hotel staff is very friendly and the little restaurant downstairs is somewhat simple but the food is good.

    Know that the rooms here aren't anything trendy or great. Rooms are a bit cramped and while they've attempted to dress them up a bit, this is a very, very old building and it shows, but it's maintained well.

    No A/C or fans in rooms which is really important to me, but ask the operator or front desk folks and they're happy to bring one up.

    Overall a nice experiences. Not the Ritz, but not a run-down hotel either. It's just about right as long as you don't need the largest or nicest bathrooms and rooms and the employees really are nice folks.

    21/09/12 | Link | Rating: 4.0
    133. Grace P.
    My bf and I booked this place through groupon. It was a fantastic location and every single staff member was incredibly helpful and sweet!! We had a great experience!

    16/11/14 | Link | Rating: 5.0
    134. Liz T.
    I love this hotel! the boyfriend & i stayed here twice during the hectic pre-christmas time. the location is amazing, just steps from union square and all of the shopping galore. hotel rooms appear to be sound proof and was not noisy at all at night time, even though the hotel is literally right in front of the busiest street. customer service and staff was great. my boyfriend had to shift our reservation dates around a bit and they were able to accommodate us with no charge! i was shocked because it was around christmas time and i was sure they would have been fully booked or would bump up the extra charges like how other hotels would during the holidays. the front desk folks were very helpful and patient when i was asking them questions like how the trolley and shuttles work. the young bellman there was very nice and helped us with our luggage upon arrival and departure. the hotel also provides coupons for buy 1 get 1 free drinks at the bar (of course we used it) and a few other discounts. there is also complimentary fruits, water, tea, and coffee in the lobby!

    the rooms were quite small... but i guess it is SF after all. however, everything was very clean, tidy, and modern looking. i felt very cozy and comfortable there. free jar of candy and complimentary pillow service! (a selection of pillows to choose from with different purposes such as restless sleep, neck aches, snoring, etc.) didn't really work since my boyfriend snored like a bear the whole night, but was still fun to try nonetheless.

    the only downfall i would say would be parking! unfortunately the hotel does charge roughly $30/day to park in their parking structure. too pricey in my opinion. we are already paying for the hotel, parking should be an included service :). other than that, A+ hotel and i will definitely be visiting here again in the future.

    21/01/14 | Link | Rating: 5.0
    135. Cindy I.
    Great location to union square but also breakfast at Sears Fine Food. Go outside and hop on the trolly. This hotel has been updating recently and is looking great. The rooms are small but the beds are comfortable and I'm picky about that. It is also usually much less expensive than most hotels in the area but again except for the room size I think the Chancellor beats them out. The staff is helpful and was great about flagging down taxis for us when we needed it.

    I stayed around the corner on one business trip at a different place since it was arranged by work and the rooms weren't as nice and I was awoke by people in the gym late at night.

    05/11/12 | Link | Rating: 4.0
    136. Sherri B.
    My husband and I stayed here last night.  Loved it! We have stayed in many boutique hotels in San Francisco and other places.  If you're expecting a Chain hotel size room, this place is not for you.

    If you're looking for charm, great location and knowledgable staff this is the place for you.

    I love the pillow menu!  We got a really lousy room (#205) as far as location (window opened up to the heating/ water ( I guess) type of stuff.  It was not even an issue. We slept soundly.  Even with the window open all night. The hotel has no air conditioning. No problem with San Francisco's summer weather.

    Wouldn't recommend for adults with children.  May be too cozy!

    Overall, we love this hotel and will be back!

    12/06/14 | Link | Rating: 4.0
    137. Cathy S.
    Wonderful stay at this boutique hotel.  Let's face it - San Francisco is expensive.  The Chancellor is in a great central location and has a nice intimate feel, at a relatively reasonable cost.  Yep, I had one of those smaller rooms and had it had an ugly view of the ventilation out my window, but it was quiet and cool.  The bathroom was small also, but it had the BEST DEEP BATHTUB a girl could want!  The bed was wonderfully comfortable, too.  

    Service was great at breakfast and happy hour.  Never had an issue with my room being cleaned on a timely basis as one person mentioned (I'm wondering if she tipped?).  My four night stay was great and I would come back again as well as recommend it to others.

    22/09/13 | Link | Rating: 5.0
    138. Vikki J.
    We have been back twice to the Chancellor Hotel since the first review and I love staying there!  I now have 4 rubber ducks and plan on adding to my collection!  The people at the Chancellor are really nice and so are the many tourist that stay there!  The daily fresh baked cookies, hot coffee, tea and water is a really nice touch.  The rooms are always clean and even when the hotel is full it is very quiet.  The only noise you hear is from outside if you have a room facing Powell St and I love hearing the clang of the cable car and the nightly trumpet player.  I could look out our room over to Union Square to see what was going on for the day!

    The restaurant has very good breakfast and one of the best burgers that I have had in San Francisco and we try a new burger place during every visit.

    The location can't be beat!  Will be going back soon!

    30/12/12 | Link | Rating: 4.0
    139. Denise H.
    I was very happy with my stay at the Chancellor. It is a more affordable hotel in the Union Square area, but it is clean, very comfortable, and has really polite and professional staff. And the food/room service was outstanding! The room was spotless, and there's even a "pillow menu" to choose your own pillow and make your stay extra comfortable. I would absolutely stay here again - some people I traveled with stayed at a nearby hotel that was double the cost, and they weren't nearly as happy as me with their experience.

    30/03/14 | Link | Rating: 5.0
    140. Bill C.
    Very lucky to hear about this place from "locals" and glad I got to experience it for a week.

    PROS: Central to everything in DTSF. Apples and cucumber water 24/7, cookies in the evenings (assorted varieties)  Pillow Menu, nuff said.  Comfy bed and excellent staff. Some have stayed around 45 years with this hotel, and know everything there is to know about the place.  If you are a history buff, ask them anything, I'm sure you're going to learn something. Didn't get to try the gym nearby, but it sounded good.

    CONS: Roof maintenance ongoing during my week's stay. Moved from the top floor to one below, but still an issue every morning.  SF saxophone serenades every night, fine if you're into that sort of thing, but when it went into 3am one night, I became not a fan. Parking is less than at other establishments, but still overpriced at $29 offsite per night and $39 per night nearby, as a result most calls for your car will take 20+minutes.
    Since most walk this city, YMMV in regards to how this con effects you.

    Otherwise, had a great time and would stay again. Get a high floor room, you'll thank me. Oh and enjoy the lobby free tea and popcorn if you can.

    18/11/12 | Link | Rating: 5.0
    141. Justin A.
    Chancellor Hotel is okay.

    My girlfriend and I came here last minute when she was doing some interviews in the city. The rate was the best around and since we weren't going to spend much time in the room anyway, we gave this place a chance.

    The only thing I will comment on is the room. The rooms are small and smell old. The location is great and so is the price, but don't expect much. That being said, the price usually hovers around $100 a night and I don't think I would pay more then that.

    Tip: Request a room on a higher floor to avoid street noise.

    07/02/13 | Link | Rating: 3.0
    142. Tracy V.
    The room is nice. Cozy..a little bit small but its cute. I booked the room and added special comment about my husband birthday n our anniversary, they surprised us w/ champagne n chocolate. So nice. Definitely come back.

    23/06/14 | Link | Rating: 5.0
    143. Claire L.
    Fab location. I searched for awhile using Yelp and other review sites to track down the perfect (cheap) hotel. Some were offering free wine and cookies, but were more expensive than what I wanted to pay and were in dodgy areas that I didn't want to frequent myself, late at night.

    The Chancellor is right at Union Sq - not Union Sq, 3 miles away, but right where it should be and as a result, is a great find. I paid UK £267 for 3 nights (over Thanksgiving) and I was right across the road from Sears and mere minutes from Market street, Westfield Mall, Maiden Lane and all the other great streets for shopping on.

    The hotel itself is lovely. Nice clean rooms (not huge but the hotel is older) but with ensuite bathrooms and a huge walk-in cupboard for a wardrobe, complete with luggage racks, safe, iron and ironing board and tons of room for those Black Friday shopping bags! My room had a Queen bed (fab sleep here), with work desk and chair, a couple of chairs at the window and flat screen tv. Internet is free. Loved my room and it has character, unlike chains such as the Marriott. Free sweets were provided in the room which was a nice touch, as was a pillow menu that other reviewers have mentioned but I didn't partake.

    There's free water and coffee and cookies at reception where guests can help themselves which is a nice touch. The hotel has its own restaurant but I didn't try it, opting to make the most of Dottie's on 6th. There is a bar within the hotel, happy hour is 5-7pm and the Margaritas (if Rory makes them) are ace :-)

    So, well worth a visit. Friendly staff, ACE location and a complete bloody bargain for such a great place. Would I stay here again - yep, definitely. Just hoping the great reviews don't push the price up...

    28/11/12 | Link | Rating: 5.0
    144. Joel V.
    Another awesome stay at the Chancellor.  Rory, our bartender for two nights was awesome to chat with and remembered us from our last stay.  All staff very friendly, helpful and courteous.

    30/12/14 | Link | Rating: 5.0
    145. Martin R.
    You can't beat the location of this hotel! Footsteps away from Union Square!!! Perfect!

    The hotel its self is a solid 3 star. The rooms are comfortable and clean, the most important thing. They have a great little bar in the reception area and all the staff are super friendly!! Also, the prices of the rooms are very reasonable compared to the bigger 4/5* in the area!

    If you are on a budget, want a decent location this is the place to stay!!!!

    06/11/13 | Link | Rating: 4.0
    146. Rachel C.
    I had the MOST amazing stay.  I came in hours early on 9/27, just thinking perhaps I could have the desk store my luggage prior to check in.  Surprise Surprise.  They found a room available for me to check in to early so I could get unpacked and get my San Francisco on.  

    Chancellor could NOT be more conveniently located, was simple to get to, and from the moment i walked in, to the moment the valet pulled my car around to leave three days later, my experience was nothing but stellar.  It is CLEAR that the staff and management takes great pride in their surroundings, and every last thing I could have asked for (a sweater from my car, room service, specialty pillows, some extra towels in lieu of room service on one day) was attended to with efficiency, urgency and consideration.  I could go on and on, my suggestion is you go and see for yourself.

    I paid a higher rate due to a city sell out (conventions) but understand that the normal rate is almost half of what i've paid at my normal Union Square "go to" hotels, and in addition, I was provided a kind surprise, of a lovely keepsake frame, and a FULL bottle of wine to enjoy.  

    A note... those who are bothered by the cable cars and sounds of Union Square.  That's what you come to San Francisco for.  If the Cable Cars arent running I feel like something is missing.  I was awoken Saturday morning to a gentleman singing opera (and professionally might I add) in Union Square, acapella, and it was beautiful.  I was inspired for the day.  At night, I was lulled by the cable cars, tolling bells carrying people far more energetic than I, towards their evening excursions... this is what the city is about, this is the LIFE of The City, if you wanted things quiet at 10pm, stay in Kentucky or Ohio, or Walnut Creek or where you came from... this is WHY you travel, to absorb a difference experience... I can't understand the complaints... but back to my review...

    MY only complaint, is that i could not stay longer.  I will attend and rectify my own issues by returning to the Chancellor as soon as possible, as they have now become my 1st position "Go To" in the Union Square area, and quite frankly, in San Francisco.

    THANK YOU to the Chancellor Hotel Management and Staff, for an incredibly peaceful and well enjoyed stay.  You will absolutely see me again.

    23/10/13 | Link | Rating: 5.0
    147. Ty N.
    Stayed here for one night and the next morning, my neck had bite marks quite possibly from BED BUGS that didn't go away for a few weeks.

    27/01/15 | Link | Rating: 1.0
    148. Ashley Z.
    Beds are from the dinosaur age... which equals no sleep....I would go again, ONlY if, it would be a free stay and they could give me a cot.

    30/05/14 | Link | Rating: 1.0
    149. Lee M.
    I love this hotel - great location near Union Square at a reasonable price.  Small but comfy room, with a large walk-in closet.  Hear the clink-clank of the cable cars, and the bell-men's whistles hailing the cabs.  Check out the happy hour at the cozy bar, with the friendly bartender Rory.

    06/11/14 | Link | Rating: 5.0
    150. Amy A.
    What I love about the Chancellor:
    1. The location, just steps from Union Square
    2. The price, especially for the location, is great.
    3. The people are helpful and kind
    4. There's usually free cookies or apples and coffee in the lobby
    5. The rooms are cozy and beautifully decorated
    6. The elevator is old and small and I never think the baggage cart and 3 people are going to fit in there and, somehow, they do!
    7. The vintage vibe of the whole place makes me feel like I've traveled not just to another city but to another time.
    For the price, you really can't beat the Chancellor.

    11/01/14 | Link | Rating: 5.0
    151. Lu K.
    This cute boutique hotel is merely a few footsteps away from the beautiful Union Square. Great location!  Shopping, restaurants, transportation- everything you could want in the heart of San Francisco is here! Very friendly staff, clean rooms, very comfortable beds, room a bit small like they advertised but big enough to be comfortable and not claustrophobic like I was expecting. For the price you cannot beat the location and quality of this hotel! We'll be coming back here for sure!

    25/11/14 | Link | Rating: 4.0
    152. Sam H.
    I booked a room for some friends to stay at the Chancellor Hotel while they visited SF. Though I can't speak for their experience, I can speak for mine which was a terrible and unfriendly booking experience, followed by what can only be described as 'rude and poorly trained' reception staff. Other than their phone manner being particularly weak, they were particularly rude once I called to check in on my friends. After asking the reception 'What time did my friends check out.' The reply I received was, 'I'm not telling you that, I don't know who you are.'

    While the process maybe correct and they can't share that information, I can think of 99 different ways this particularly Un-eloquent member of their staff could have helped me out, and not be rude.

    Right or wrong, you've lost future business.

    01/03/14 | Link | Rating: 2.0
    153. Jocelyn D.
    Great location and better priced than other hotels in the area. Staff are nice and helpful.  It's not a hotel chain, it's built 100 yrs ago and has an old charm. However, I wished when they renovated the room they added Airconditioning with it! It's warm in the room even with the ceiling fan, hence the open window (no screen, good thing there aren't insects or birds flying in for some reason). If I read about the no A/C before booking it through 3rd party (as package with flight, hence no warning on that website)... I personally might have book somewhere else but for others it should be fine. The small breeze from the window might be enough. It's not noisy and we got a good night's rest despite the open windows.  They also have a pillow menu!!! Great location, great price, nice staff, clean rooms... If they has AC it would have been a perfect stay!

    07/09/14 | Link | Rating: 4.0
    154. Tony C.
    My wife and I recently stayed there and utilized their Giants Baseball package. The hotel is located in the Union Square area, on the corner opposite side of the street from Saks Fifth Avenue. The hotel is old but quaint, the front desk staff is very helpful, the rooms were small but comfortable, just enough for two people, bathrooms are good size....We were also given a $25 dining credit to their restaurant downstairs for breakfast....probably the worst breakfast around, almost Home Town Buffet like...just add water, zero flavor and taste...I would've rather have a slice of cold pizza.

    21/07/14 | Link | Rating: 3.0
    155. Claire H.
    Fantastic location and lovely touches!
    We stayed here for 4 nights and received a high room like we requested which if you are sensitive to noise do so as this hotel is right on the heart of the city so you can hear the sights and sounds.
    It was warm in the rooms so we used ear plugs and kept the windows open as there was no air on.

    Loved the sweets, full size hairdryer, toiletries , duck and the pillow menu. The bed was super comfy and the towels a good size. Good hanging space as well.

    The coffee was always on the go in the lobby as were fresh cookies and fruit if you need a snack. So many good places for breakfast near by!

    A traditional comfortable hotel in a super location at a great price.

    28/06/14 | Link | Rating: 4.0
    156. Sharona C.
    A 3 star hotel.  It does have a fridge / TV / desk / bed in the room. Room is a bit bigger than expected and just enough space for 2 ppl stay. Very comfortable bed.  I would def use this hotel again in the future visit.

    location: The hotel is located next block next to the union square. about 15 mins  ( WALKING UP HILL ) from the bart station.

    check in / out: we were greeted by the front desk staff upon arrival, check in was a breeze, and giving a room key within 3 mins. Check out was super fast as well.

    hotel bar: I did go there for the happy hour, and was not impressed.

    hotel restaurant: I did not use the restaurant / food service.

    31/05/14 | Link | Rating: 5.0
    157. Caitlin M.
    As mentioned before, this hotel is in the perfect location, central to everything, and reasonably priced. We stayed here in the winter so the fact that there's no AC wasn't an issue. The rooms are perfect and have all the amenities one could need. Tons of shopping and restaurants nearby and other parts of town are a short uber ride away. Will definitely be staying here next visit to SF!

    30/11/14 | Link | Rating: 5.0
    158. Susan M.
    I live in San Francisco but needed to stay out of the apartment over night. Checked into the Chancellor hotel and it was a great stay. The room was a bit small but that was expected. The bartender kept the bar open for us and another couple and gave wonderful service. The location was perfect. They have pillow menu! It was almost like a mini vacation in my own town. Annie at the front desk was a real gem-Thank you!

    15/03/15 | Link | Rating: 5.0
    159. Loren F.
    I really enjoyed my 3 night stay at the Chancellor. The staff was friendly and helpful. The room was tiny, but it got the job done-- comfy bed, TV, ceiling fan, dresser, fridge, ironing board, and hairdryer.The sounds of the city resonated in through the open window, but if you wanted peace and quiet, then shutting the window did the trick. I loved the look and the feel of the hotel- quaint and historic. The bathroom was a danger zone, the step up to the bathroom could really hurt a toe of yours and the bathtub was high up and a bit slippery. The shower head was low, but water pressure and temp were good. Near Union Square and Market St which was convenient.

    16/04/14 | Link | Rating: 4.0
    160. Jackie N.
    The location of this hotel is absolutely brilliant.  In Union Square, or as people in the OC would recognize it as South Coast Plaza city.  My bf and I came to SanFran to celebrate our anniversary and we agreed on this hotel.

    We arrived around 8pm on Halloween and they greeted us with friendly smiles, good conversation, and candy.  I do love candy.  I also like the cookies, water, tea and coffee that they leave out for us.  

    My bf got the romance package which has a champagne for us, chocolate truffles, trolley tickets and a cute little card.

    I loved how close everything was to this hotel and it's in a relatively safe area so that was a major pro.  The trolley stop is next to us, cafes, shopping, what more can a girl dream of!

    We stayed on the 14th floor facing Union and we had a fire escape.  I was too chicken to climb out there.  The room itself is pretty old and dingy but it was clean.  Beds were very comfortable.  A ceiling fan near your bed to have somewhat of fresh air.  

    I really hated the bathroom, it was super tiny.  There was no fan for the smelly, there was a freaking step to the bathroom that I always trip on.  I have to climb into the tub and I would stumble out of it.  Shower head wasn't very powerful and gave little water so it takes forever to wash.  The toilet was the kind that you see in a public restroom with the foot handle.  

    The pillow menu is awesome.  The Buckwheat didn't seem comfortable at first since it was super heavy and grainy but that thing was magical!  The Snore-No-More actually works! My bf snores like a bulldozer and the pillow actually reduced the sounds.  Amazing!

    We had a late check out at 2pm and they even held onto our luggage until it was our time to leave for the airport.  

    Great place to stay when you're not rich.

    12/11/13 | Link | Rating: 4.0
    161. Elizabeth S.
    I wish every hotel were like this one - quirky, unique, friendly, hospitable, wonderful.

    The hotel is kitschily decorated with something of an old New York vibe. Sights seen: an old-fashioned popcorn machine, a poster for a magician's act, a rowdy but pleasant group enjoying the last bits of happy hour (right in the hotel). I drank lemon infused water, and went up the elevator to my cozy room. The bed was wonderful, and I had a great night's sleep.

    Best of all, the management made us feel so special on our honeymoon. Their kindness brought tears to my eyes, and my new husband laughed at me. The concierge was lovely as well.

    The rooms and bathrooms could use a paint job, and some minor updating. Nothing to ruin the stay.

    I'd recommend this hotel to anyone looking for an unconventional, comfortable, and affordable stay in a great location in SF.

    14/11/13 | Link | Rating: 5.0
    162. Rumi F.
    Great hotel for the location/price! Super friendly staff

    Room was spacious and clean, although a little bit on the darker side... The bed was super comfortable and the furnishings were very nice. It had a very vintage-y feel to it. Equipped with everything you would need, from iron to umbrella to mini fridge.
    The bathroom was a little dated and cracked, but perfectly functional. Comes with a rubber duckie and bath salts. I got a huge kick out of the sign that was written in Japanese- it told guests not to fill up the bathtub with water because it would overflow.
    Def recommend it for both people in SF for work or play. The convenience of the place and price cannot be beat

    17/02/14 | Link | Rating: 4.0
    163. Daniel M T.
    Loved the hotel - the staff are excellent and cable cars pass the hotel.  Easy in and out.  We enjoyed so much we cut our stay in Napa short one day to return here.

    10/11/14 | Link | Rating: 5.0
    164. Andrew C.
    It's my second time staying here and I would likely stay here again.

    - Convenient location, spitting distance from Union Square and a 5minute walk to the Powell BART station.
    - Charming rooms that are fairly well maintained
    - Rooms feature a fridge, flat screen TV, bath salts, shampoo, conditioner, lotion, iron, safe, ironing board, blowdryer,
    - Friendly staff
    - They accept Amazon packages
    - Cucumber water - always something to look forward to after going out in the heat
    - A rubber duck to play with while taking a bath
    - Reliable wifi

    - Slow elevator
    - No A/C in my room, though the ceiling fan was pretty nice
    - No coffee maker in the room
    - Sound of neighbour's doors slamming shut would wake me up sometimes
    - Bathroom is a bit small and toilet is at a slightly awkward angle

    Overall: a very good value for what you pay.

    14/05/14 | Link | Rating: 4.0
    165. Karen H.
    I stayed here June 2014, great location right near Union Square and lots of places to shop. Rooms were clean and the staff was super friendly. I would stay here again if I ever make it out to San Francisco again.

    16/03/15 | Link | Rating: 4.0
    166. Jason K.
    This is definitely not a traditional sort of hotel. It is an old establishment with an old style, and yet with some modern amenities. The only missing element is air conditioning, which is not typically needed, but if the breeze isn't flowing into your room, you may get a little warm (despite the ceiling fan).

    The room we stayed in was a basic Queen room, and was definitely on the small side for $200/night, but the location at Union Square is pretty fantastic for those visiting and wanting to see some great highlights of the city within walking distance. Definitely a great location for food, shopping, trolley rides, etc. The staff is very friendly and attentive, the room service is good, and the Sears restaurant next door is timeless and delicious as well.

    29/06/14 | Link | Rating: 4.0
    167. Kristy C.
    This is a nice place! Our room was small, but cute and clean. We had a wonderful view, overlooking Union Square. Breakfast in bed was excellent, as well.

    The only reason for my 4 out of 5 star review, is this: the hotel offers you a 2 for 1 drink coupon at the bar downstairs, but we were unable to use it! The bar was closed before 10pm, on both Friday AND Saturday night. What's that all about? Oh well. There's no shortage of bars in the area. Also, the wifi is incredibly slow.

    All in all, I would recommend Chancellor Hotel to others.

    16/11/14 | Link | Rating: 4.0
    168. Britt C.
    This is a lovely European style hotel in a great location. Right across the street from Saks and block away from Union Square, this is a great jumping off point for San Francisco. Very easy to find, just a straight shot down Powell street from the Union Square Bart station. Service was fantastic, we arrived early at 10:30am figuring they wouldn't let us check in until later. We wanted to drop off our bags, but they let us check in anyway. They offered complimentary cookies, fruit, tea, coffee, and fruit infused water in the lobby. The room was small but clean, and the bed was comfortable. The room had a walk-in closet to store your belongings, making the size of the room less of a problem. At a very reasonable price, great service and fantastic location, I would definitely consider staying at the Chancellor again.

    04/01/15 | Link | Rating: 4.0
    169. Michael C.
    Though at times it's all about who you know, sometimes it's all about location.

    I made a reservation for 2 nights for my mother and I the week of Thanksgiving.  We wanted to stay near Union Square to do some shopping and sight-seeing prior to staying at my brother's apartment.

    The hotel is QUITECLOSE to Union Square restaurants and shopping, and a mere 5 minute walk from Union Square Park.  Comprised of just 15 floors, the hotel has a small but quaint lobby, and is served by 2 not-so-spacious (small!) elevators.  

    All the staff we encountered were very friendly and helpful.  The check-in process was quick and efficient thanks to the very competent and polite girl at the front desk.  Other staff we came into contact, which includes maids, maintenance, and the bellhop, greeted us warmly.

    Although the actual "view" was of the buildings of the SF Skyline, at least there was somewhat of a view.  The room, truth be told, was cozy but slightly smaller than I expected.  I booked the room thru hotels.com , and I was very THANKFUL my preference of 2 twin beds was accommodated.  Room amenities included:

    ceiling fan
    alarm clock
    flat screen tv
    in-room safe (located in the closet)

    As stated on the hotel website, chancellorhotel.com , guest rooms are not equipped with air-conditioning.  Initially I had my doubts about this absent feature, but the cool weather of SF naturally took the place of AC.  The room was fairly clean, but the bathroom seemed a bit outdated and could use a facelift.  Also, there is a warning posted that the tub should not be left unattended as there is a risk that it may overflow.

    Lastly, there is an abundance of furniture in the room that is unnecessary.  In fact, the extra furniture makes the room seem cluttered.  I felt the 2 chairs, table, and lamp situated near the window was not needed.  In fact, the oversized lampshade hindered the curtains from closing properly.

    There is a restaurant, Luques, located just off of the lobby near the bar.  It's open daily for breakfast and lunch from 7am to 230pm.  My mother and I took advantage of the on-site restaurant and chose to eat breakfast once during our stay.

    BOTTOM LINE:  I feel the best quality of this hotel is its proximity and location to Union Square.  Other positive aspects of our stay included the friendly staff and decent room.  I wouldn't rule out making another reservation at this hotel.

    02/12/13 | Link | Rating: 4.0
    170. Dave H.
    The Chancellor straddles a very fine line between old-fashioned and just plain old. It's a charming place though, and the friendly staff and great location cover up some of it's rougher edges.

    Our room was a bit odd, but nice over all. It's all a bit "Mad Men" as far as decoration was concerned. The room was really cosy though, and a great place to recharge the batteries.

    I wouldn't write home about the facilities, but you didn't come to San Francisco to stay in your hotel, did you?

    02/10/14 | Link | Rating: 4.0
    171. Lee P.
    Hotel is nice, not spectacular but serves the need. It is old but clean. The housekeeping staff is very nice. No A/C would be a problem on warm days but thankfully the high is in the 60's today. Enjoying my stay except for one thing: no wireless Internet. It was working fine on Saturday night but when a few more guests checked in on Sunday and Monday - it just doesn't work at all. Connects for two minutes then drops. If the hotel has more than a few rooms filled on a floor, the wireless becomes saturated and doesn't work. In San Francisco. The tech capital of the world.

    20/04/15 | Link | Rating: 2.0
    172. K C.
    Wonderful location! That is the best part of this hotel! It is a charming older hotel but still very clean. Nothing fancy but the price you pay for the location is everything. So affordable! Rooms (bathroom, bed, closet, carpet, desk) were clean. No mold, dust or bed bugs. And room service is optional everyday. Huge plus! Will definitely return next time in San Francisco!

    19/03/15 | Link | Rating: 5.0
    173. Mike P.
    Pillow options! That's right you heard me correctly. When you check-in look for the pillow menu in your room. You can order from a number of different styles of pillow. Great place to stay. Great location right down the street from Union Square and right on the cable car line. Very cool building was from the staff. The rooms are nice and clean. Room is a nice size and decorated well bathroom is a little small but walk in closet makes up for it. We stayed on the street side of the hotel for the view. If you want a quieter experience stay in the back of the hotel. Parking down the street was an additional $30. We will definitely stay there again.

    16/03/15 | Link | Rating: 4.0
    174. David W.
    After a night on the town in San Francisco, I will often stay at a hotel if I can get a good price. I was at some Holiday parties last night, so I stayed at the Chancellor Hotel.

    I have walked by this place hundreds of times, and have never been inside.  I do know that in the 50s, 60s and 70s it was where my grandparents would stay any time they went to San Francisco.  Location is excellent, just steps from Union Square.

    I found the front staff and the bar staff to be helpful and engaged.  My room was small but clean.  Only two elevators for the place, and during "rush hour" last night I did have to wait about five minutes for my elevator to arrive to my floor.

    I paid $149 for my room, which I booked on Expedia.  This was an excellent deal as many of the big chain hotels in the area were charging $300+ that evening.

    I'll be back!

    05/12/14 | Link | Rating: 4.0
    175. Ed V.
    If you need a cheap room in a central location and don't mind basic service and a partly functional room with standard amenities, this place is for you.

    This was my second trip to San Francisco and the Union Square area. I was pleased to find the Chancellor priced reasonable for this location. Upon arrival, I was expecting a door man and a warm welcome. Unfortunately, no one was a the door. The gentleman who checked us in was pleasant and to the point.

    The next day we set out for an adventure. I decided to use the concierge and was expecting a friendly smile and welcoming disposition. However, the gentleman didn't appear to be customer service oriented and was just doing his job. He did provide us with answers to our questions and supplied us with a map. The room was adequate and provided standard amenities. The layout was somewhat awkward in the bathroom, but functional.

    It was chilly at night and I expected the heating system to work. We tried the thermostat and the heat did not turn on. We called the front desk and they sent someone up to the room. The gentleman pulled out a space heater from the closet and told us to use that. This was the solution to the problem and the room heater never worked for the three nights we were there. In summary, the service was average to poor, standard amenities, and not a fully functional room.

    01/01/15 | Link | Rating: 2.0
    176. Chelsea M.
    Really enjoyed this hotel over Valentine's Day weekend. The location was fantastic - we took the BART from the airport and had no trouble walking a couple blocks to the hotel. We were able to take public transit or Lyft anywhere we wanted to go from here.
    We left our bags with the front desk staff in the morning since we couldn't check in yet, and they told us when they thought a room would be available so we could come back and check in early. They were pleasant enough. The lobby had water and tea, and some fruit.
    The room itself was small but clean and recently renovated. We enjoyed some of the touches in there-- an umbrella in the closet, earplugs in the nightstand (which we didn't need), and best of all, a wall-mounted bottle opener in the bathroom. We were on the 6th floor and while we were initially worried about the noise from the street, the windows were pretty soundproof when they were closed.
    Overall we'd definitely stay there again.

    30/03/15 | Link | Rating: 4.0
    177. Jann S.
    We are return visitors. Love the Chancellor and the staff is excellent.  So close to everything and well worth the stay.

    20/04/15 | Link | Rating: 5.0