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Cova Hotel in San Francisco, CA

Cova Hotel in San Francisco, CA

Specialties

Situated in the heart of San Francisco, the COVA Hotel offers a delightful haven for travelers seeking spacious and comfortable lodging in a downtown atmosphere. COVA Hotel offers comfort, value, service and design. Newly renovated and providing the highest level of services at an affordable rate, our goal is to make your stay enjoyable.

 

Company Info:

Rating: 3.46

Address: 655 Ellis St, San Francisco, CA, 94109

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    Comments (91):

    1. Rachel L.
    Ignore the seedy neighborhood - it'll be gone in five years. Yes, Mission-trification is coming to the Tenderloin, too - I'd wager my whole free box of V-day chocolates on it (nice touch, actually). Ignore the remnants of the place's 1970s heritage - you know you have the equivalent of a  fake rock facade buried somewhere deep in your psyche, too. Once you get past the little exterior details, take comfort in the fact that the crackwhores are turned away at the door (I promise - I saw it happen) and the newly-remodeled rooms are GORGEOUS, clean, quiet, spacious, and a total steal for San Francisco. Also, DO NOT miss breakfast - amazing view, 360 rooftop, and darn good coffee (this coming from a Seattle barista, thank you very much). Oh, and full disclosure and an FYI re: the review from 2006 - ownership has changed since then and it's now in the much more capable and respectful hands of a friend-of-a-friend-of-a-friend.

    15/02/08 | Link | Rating: 4.0
    2. Jackie M.
    Stayed here Saturday-Monday and had a very pleasant experience.

    Pros:  
    1) Continental breakfast includes hard boiled eggs, freshly made waffles, ham, cucumber/tomato slices, english muffins, croissants, yogurt (with granola & dried cranberries) & a selection of cereals.  Beautiful view from the breakfast room on the top floor.
    2) Nice, clean, modern decor.  
    3) Very helpful staff
    4) Complimentary shuttle service to the Fisherman's Wharf & Union Square (although one con is that we kept missing the shuttle...details below).
    5) Secure building - room keys needed even to use the elevator.  Great feature, given the sketchy people in the neighborhood.
    6)  Good price!  
    7)  Cheap parking - $25 per day.
    8)  Close to many vietnamese & thai restuarants.  We tried Lers Ros Thai.  They deliver until 10 pm, but it's a 2 minute walk from the hotel & nice inside if you want to eat out.
    Cons:
    1) Bed was not the most comfortable...ours had a dip in it.
    2) The hotel gets really warm, even in the February weather, even when you don't have the heater on.  Luckily there are sliding glass doors & a fan in the room.  No A/C.
    3) Neighborhood has some weirdos out, but no one bothered us, even when we were out at midnight.  Saw a drug deal right in front of us & a crazy guy wearing an orange traffic cone on his head, but that's all part of the fun!
    4) The free shuttle concept is great & all, but the concierge told us at check-in that it runs hourly until 10 pm.  Around 8 we called the desk & they told us the last one had left & it only runs until 8, so we cabbed it instead.  Then the next day around 12:30 we asked about catching the shuttle to the Fisherman's Wharf, but they said the last one was at noon & the next wasn't until 4pm!  That was a con.  They need to be either more clear or more consistent.
    5) Walls are a little thin.  Could hear the neighbors upstairs talking and it sounded like our own door was slamming when the neighbors were coming & going.  Most of the time it was quiet though.  

    So overall I would recommend staying there.  Definitely was a good deal.  Just those few cons make it 4 stars.

    08/02/10 | Link | Rating: 4.0
    3. A O.
    Our stay was comfortable, and affordable!  The rooms are modern and clean ( most IMPORTANT). The staff was very attentive, and helpful.  The location is not the best, but through out the four nights we stayed here, we walked back to our hotel at night without any problems.  If you're not too comfortable with walking the neighborhood at night, you can always take a shuttle (offered as a FREE service by the hotel) to either Union Square, Fisherman's Wharf, or the Moscone Center.  From those drop off locations you can always walk or take a bus ride for $2 to your desired destination. BTW, free breakfast is offered (better than your typical continental breakfast). Would definetly stay here again!

    07/11/11 | Link | Rating: 4.0
    4. Lauren H.
    Last minute New Years Eve Reservation led us to this hotel.  Unlike most other hotels for that weekend there was no 2-night minimum, which was a plus.

    We stayed in the remodeled room.  This is the best $100 hotel room I've seen.  Everything was clean and state of the art.  Very impressed by the furnishing - bed, sink, alarm clock ipod docking station, flat screen TV, etc.

    Caveat: the neighborhood.  Didn't know at the time that it was in the Tenderloin.  Walked from Civic Center Bart station to the hotel in broad daylight and felt slightly uncomfortable carrying a small suitcase through the neighborhood.  Got a bunch of "what the hell are you doing here glances."

    Morning after: walk to Bart station was equally as eventful...and sometimes downright uncomfortable (never felt more relieved to get to Bart).  If you're accustomed to this type of city living - then this hotel is wonderful!  If you're a baby like me...stay in the room, it's nice there!

    12/01/08 | Link | Rating: 3.0
    5. A W.
    This is a nicely decorated and modern hotel if you can overlook the fact that it's located in the worst part of San Francisco - the Tenderloin. This area is notorious for crimes, drugs and prostitution. The staff advise guests to not walk on Ellis St (the street the hotel is on) or just to take a taxi when they leave the hotel. Overall, great customer service as the people that work here are nice and accommodating. The hotel offers free breakfast and shuttle to Union Square & Fisherman's Wharf, however, the negatives are 1) unsafe location, 2) no A/C (usually not a big deal in SF but the room can get stuffy) and 3) price. For what they're charging for their rooms, you can easily find a comparable nice/modern hotel in a much better location (ie. Union Square, Fisherman's Wharf, etc.) I know we did!

    20/10/09 | Link | Rating: 3.0
    6. Eleazar J.
    Considering our last minute reservation my boyfriend and I were pleased by the price of the room. We opted for a room in the non remodeled section of the hotel. It was straight out of the 70's, but super clean. The bed linens were a crisp clean white on a very comfortable bed.

    They had free wireless internet and an incredibly friendly and accommodating staff. The lobby was hip and re done.... i over heard a staff member saying to someone that by next year the entire hotel will look like that. Its totally headed in the boutique hotel direction.

    Th part of the city its in is not the best; prostitutes around the corner and everything. I appreciate busy urban setting so I really liked it... I wouldnt go wandering around after 8pm but I certainly would cab in and out.

    Its walking distance to Union Square. The Chinese restaurant on the bottom floor was delicious and easily accessible from the hotel.

    Dont stay here if you want to see the san fran from post cards or travel magazines at your door step. Its a true slice of San Francisco, clean, seemed safe with a friendly staff and inexpensive.

    BTW, the 8th floor lounge for the free breakfast was beautiful and well decorated.

    17/11/07 | Link | Rating: 4.0
    7. Jessie d.
    A very comfortable and affordable place to stay. For under 100 bucks its a great deal! I stayed here for almost a week with my boyfriend when we were visiting San Francisco. Everyone was very friendly, the beds were huge and comfy, and the rooms were very 'zen'. They also have a complimentary breakfast which is great if you're on a budget and the view from the breakfast room is amazing! If I didn't live in SF now, I would definitely stay here on  a visit.

    just a note, its not in the best neighborhood, ladies don't walk around alone here at night!!

    21/10/08 | Link | Rating: 4.0
    8. Bob H.
    If you can ignore the TERRIBLE neighborhood - this hotel couldn't be a better value.

    For under 100 bucks it was very clean inside - completely renovated.  The staff was EXTREMELY friendly - willing to help you find your way around.  To give you an idea of how accommodating they are - while we were checking in a couple from out of town was trying to check in - but come to find out Travelocity messed up their reservation and canceled it on them.  The guy at the counter called hotels all around the city to find them a place to stay since the Air Travel was already completely booked.  On top of that - he made sure they didn't pay a single cent more than their reservation was for.

    Did I mention the neighborhood is terrible?  DO NOT - for any reason - walk out of the hotel on foot to see the city.  Have the front desk call to get you a cab.

    25/05/08 | Link | Rating: 4.0
    9. Stephen K.
    So I walk in here a few weeks ago, expecting to find the Air Travel Hotel of old that I knew - only to discover it's gone! Sad - it was right in the middle of the legendary Tenderloin - is no place safe from the scourge of gentrification, sweeping over even the most steadfastly grimy neighborhoods? Very sad. The new hotel is nice, clean and completely boring.
    A toast, I say, to the memory of the Air Travel Hotel - a disgusting deathtrap example of a hotel. I stayed here several times, paying dirt cheap rates. The rooms were filthy - I distinctly remember seeing toenail clippings and a Twix wrapper under the bed. The elevators sometimes stopped working. The staff didn't speak English well and played hardball Chinese rate negotiation. I loved it! Not to mention the adjacent restaurant was some of the best Sichaun I've had. Authentic.

    17/07/08 | Link | Rating: 3.0
    10. MRnMrs C.
    Positive Review! I know there are a lot of negative reviews for this hotel so we had to review!  We got the hotel for an amazing price.  The hotel is in SF's tendeloin district, meaning it's known for having lots of homeless people around.  There is a church 2 blocks from this hotel that feeds the homeless, so they linger around for their next meal! Not threatening AT ALL.  If you have ever had to walk street, take the bus, or hit a downtown area of a metro area, this IS NORMAL! No biggie, and the hotel offers shuttles to the main attraction if you like.  We didnt really walk but never felt UN-SAFE.  Hotel is awesome for the price, tho i think it was very small compare to what im use too. But everything in SF is compact and smalL! oh n free WI-Fi?!! AWESOME!

    02/03/11 | Link | Rating: 4.0
    11. Cristy M.
    I got this hotel because of the great price and the good reviews on yelp. The hotel is located in the tenderloin area of San Francisco. It is true that there are homeless around this area so I wouldnt go for a walk alone at night just to be on the safe side, however I had no problems with them and they kept to themselves. The hotel has good security for this reason with access cards needed everytime you get on the elevator to move between floors. Besides the homeless, everythign about the hotel was excellent. The continental breakfast had everything you needed to start your day. There was a shuttle which left the hotel several times during the dar to either Union Square or the Wharf, they would even pick you up if needed. Onec we wanted to take the double decker bus and they took us, which I found was nice. The rooms were clean and nice, the bathroom was big which was great since we were 4 girls in a room. all in all I would totally stay at this hotel again.

    01/03/12 | Link | Rating: 4.0
    12. C P.
    I came across this hotel while doing an Internet search for a decent hotel for a fair price. I knew I wouldn't be in the hotel too often because I was going to be on vacation and wanted to experience the city.

    It turns out the hotel is in an area known as the Tenderloin -- one of the most notorious areas of SF known for crime, drugs, and prostitution.

    The hotel itself is nice and sufficient. Clean rooms, comfortable bed, good size. The staff, for the most part, was friendly and helpful. The free breakfast was average. I wish the hotel offered free shuttle service to the airport. The do provide free service to Fisherman's Wharf and Union Square.

    As other reviews have pointed out, there is no A/C. During my stay (Sept 09), the city experienced record heat. However, it got cool enough at night so it wasn't too big of a deal.

    Back to the neighborhood. I didn't feel safe walking in the area at night. Hell, at times during the day it felt uncomfortable. If you're staying at a hotel, while trying to enjoy a vacation, you shouldn't have to worry about  your safety. The staff tells you to avoid walking down Ellis (the street the hotel is on!) and an area to the South of it. I ended up spending extra money on cab rides just to avoid walking in the area at night. One other gripe: all 3 nights I was there, I heard people screaming down below at all times of the night and early morning. My room faced Ellis so traffic was also a problem but moreso the inconsiderate people threatening each other on the street over stupid stuff. They were yelling so loud I could hear their conversations. After 3 consecutive nights, it got old and caused some sleepless nights.

    In summary, the rooms and staff are fine. The neighborhood is trouble.

    25/09/09 | Link | Rating: 3.0
    13. Abby N.
    I have never yelped before but I feel so strongly about this hotel I created an account.   My experience at COVA was the worst hotel experience I've ever had.  

    My traveling companion and I both live in US cities.  Our neighborhoods are not glamorous and to consider them "up and coming" may even be stretching it.  So when we saw the reviews for COVA we figured, how bad can it be?  Oh it was so much worse than we could have imagined.  

    We decided to take the BART rather than waste money on a cab.  That was fine.  The walk to the hotel from the Civic Center became increasingly worse.  It was 2:00pm on a Wednesday when we arrived and we were stopped by 8 different homeless people begging for money.  And that was only about 1% of the homeless that we saw on the walk to the hotel.  The smell of urine was vomit inducing.  I live in Boston and we have a large homeless population.  I am not a country bumpkin, but this reminded me of the South Bronx/ Harlem in the early '90s.  

    Once we arrived at the hotel, we were given our room key and told that there was no front desk person after 10pm.  We swiped the key in the elevator and when we got to the third floor we noticed that there were 3 security cameras in every corner filming every angle of the floor.  We arrived at the room.  I swiped the key.  I opened the door.  Oh, hello, there was a family settling into the room.  

    Immediately my friend and I were shocked and concerned that the hotel would give our room key out to just anyone.  The front desk person giggled when we told her what happened and asked what the family looked like.  No apology.  No manager.  Nothing.  They gave us a key to another room and we unloaded our bags and decided to take a tour of the city.  

    On the tour, as soon as we entered into our hotel's neighborhood the driver said "Ladies and Gentlemen this is the Tenderloin, we warn all tourists to avoid this neighborhood at all costs, especially at night."  We looked in the direction of the hotel, and saw a man laying down.  He then rolled on to his side, unzipped his pants, and began urinating.  He didn't even stand up.  That sealed the deal.  We returned to the hotel to check out and check into a hotel in Union Square.  The front desk manager told us she heard about the incident with the keys but figured we were fine with it and therefore wouldn't refund us for the room that night, but would cancel the reservation for the following days.  Nice customer service.

    My friend and I decided our safety was more important and we promptly checked out.

    Stay away from COVA.

    11/06/10 | Link | Rating: 1.0
    14. Renee B.
    Being a native Los Angeleno, I didn't know what I was getting into when I was booking a hotel in the Tenderloin area- when I booked it, I was only concerned about being within walking distance from the SF Courthouse for work.

    Shady area aside- it's between some missions and a Hostel International- is is a fabulous place to stay. They've adopted a very modern look to the whole place. They're undergoing a lot of reconstruction, though, so if you're a light sleeper, you might wake up from the drilling work etc.

    Rooms are super, super comfortable- those beds were wonderful to sleep in, and I'm always happy when beds have more than just two pillows on there. Bathroom is really modern-looking as well, I love those above the counter-style sinks. There's complimentary WiFi and you can get a complimentary breakfast where they've got waffles, eggs, toast, bagels, yogurt, etc. There's a complimentary shuttle service they have that takes guests to the Convention Center area and Fisherman's Wharf every hour or so- I didn't use it, but I saw a lot of other guests waiting for it.

    The staff was excellent here and that's why I've gotta give this place 5 stars. Check in time for this place is at 3:00 and I had the bad timing of getting to San Francisco at 7:30 AM without checking earlier for what check in time was. Front desk guy, Armando, helped me out tremendously by giving me the comp. breakfast card to kill some time, and got me a room by noon while others still had to wait till the normal time to check in.

    While I don't think I'd book here again because of the unfortunate shady location, I'd definitely recommend Cova Hotel it to anyone who does need to stay in this area or for anyone who wants to stay in a an excellent and  fairly priced hotel in downtown and has a car they can use to get in and out of the area easily.

    15/06/09 | Link | Rating: 5.0
    15. Bianca L.
    I'm not a person to write bad reviews, but our experience at this hotel was horrible! Incidentally, what happened got two thumbs DOWN, and the only reason I didn't express my boiling anger at the attendant was because she looked like she was retired! We were booked for an OCCUPIED room and walked in on the couple staying in there! Thankfully, we didn't go in all the way until. Secondly, the service was slow, the street was noisy, and the walls in the room were paper thin. I was very upset at the misleading reviews prior or the pictures that gave off an upscale feel. I couldn't say much about the service. We just planned on sleeping there for the night, but from the little experience we had this was what I would classify as a "crash" hotel for sure.

    25/04/11 | Link | Rating: 1.0
    16. germaine n.
    It is the best hotel for the price in San Francisco.  I hate comforters that are polyester and  has flowers.  This place was modern, the biggest bathroom ever, breakfast is free and serve in a beautiful room overlooking the city.

    The beds are so nice, I can't tell you how well I slept.  The neighborhood is jenky, but the food around the corner makes up for it.  Cheap eat, cheap sleep.

    11/02/09 | Link | Rating: 5.0
    17. Tiffany T.
    Stayed here for one night last weekend for a halloween event in SF. Pretty impressed with this hotel and glad we were able to find a decent price on the last minute. The neighborhood around this hotel really isn't the safest place on earth but as long as you walk in a group or drive instead of walk, it really shouldn't be a problem at all. The hotel is very modern and clean and the staff were all very helpful and nice. I chose this place because of its low price for valet parking with in/out privileges all night. The valet staff is also really nice and fast. $25 all night is probably one of the cheapest you can find in the city. The only complain i have with this hotel is that they don't have AC and the room can sort of hot and stuffy; probably not a good place to stay during summer. They have a TV, free internet, and iHOME dock to listen to music or charging you iphones. They also have shuttles that take you to union city and fisherman's wharf area at a set time schedule, make sure you let them know before hand so they can save you a spot.
    Overall, i will def come back to this hotel again if i needed a place to stay in the city. Lots of good Vietnamese and Thai restaurants near by. Fanned!

    03/11/11 | Link | Rating: 4.0
    18. Peter F.
    I was a skeptic of the "Union Square West" / Tenderloin hotel when my father booked the trip. As a former SF resident I was very familiar with the troubled neighborhood. I was not only concerned about what my young kids would have to encounter when leaving the property but also the safety of our cat and the general noise. There is no escaping the noise but the Cova Hotel has resolved the other issues by having a private and reasonably priced valet parking on site, a beautiful stone entry and modern lobby all are in juxtaposition to the external environment of Ellis St. Our fourth floor room was very spacious and had a great bathroom all well stocked. The beds are as nice as any Hilton with great sheets and bedding.

    Downside is that the rooms have forced air heating but no air and are stuffy. The crack of the window provides good ventilation but lots of street and human noise from Ellis St. Could be entertaining or disturbing listening and observing life in the hood?

    The bonuses of complementary wifi, continental breakfast and $10 parking with in/out privilege are a huge plus. My last rave is about the on site Zip Car selection and complementary shuttle to Fisherman's Wharf from 8 am - 10 pm allow you to be mobile but not have to deal with the last blocks of the shady neighborhood.

    All of this for a $50 rate on Hotwire! I would be happy at $100 on a Fouth of July weekend. If you are looking for a value hotel and can deal with the neighborhood factor - this is a great find. As a regular independent business traveler, this will be a great value hotel for my frequent trips to SF.

    04/07/09 | Link | Rating: 4.0
    19. Krystal T.
    I can only give this hotel 4 stars because I have never actually stayed there. However my 4th floor apartment windows give us a nice view into many of the rooms facing Ellis St. and any place that gets cleaned that much has my vote. I could do without the dudes in their underwear looking out over the street but hey, this is San Francisco.

    The parties on the roof also look and sound like fun and I will most likely send friends and family here when they come to visit.

    08/11/11 | Link | Rating: 4.0
    20. Justin And Dalyla R.
    What a great Hotel! I bought a Groupon Deal for a room at the Cova Hotel because my husband and I were attending an event at The Palace of the Fine Arts. When we arrived they upgraded our room to the Penthouse Suite for FREE since we were only staying one night. The hotel is gorgeous; our room are nice and tidy with a fantastic view and the rooftop garden was perfect. I would definitely recommend Cova to anyone looking for a room in the city!

    18/04/13 | Link | Rating: 5.0
    21. S. C.
    This place is a steal for the price. We reserved our room on Hotwire and got this place for $ 65 a night plus fees. The Hotel is newly remodeled and very clean. The beds were extremely comfortable.

    As far as the neighbor hood it is the Tenderloin, but if you know the City you know not to engage with strangers anywhere you go.  We felt completely safe inside and around the Hotel at all times.

    The staff were all friendly and accommodating. We will most definitely stay here again.

    21/12/10 | Link | Rating: 4.0
    22. Carlos B.
    We were a little apprehensive about the area and who is the first person we see? A guy wearing cds and aluminum foil to ward off alien rays...Oh, well, harmless enough.

    Nice modern decor, from the vessel sink to the choice of colors and carpeting. No cheesy art on the walls. Nice new smell, no old hotel aroma. Really quite nice.

    No AC, so the sliding window to the City is the only choice for cooling air. The good part is that there IS a big sliding window with a view.

    There is a modern flat screen monitor, but it doesn't get HD. Kind of silly these days.

    The valet parking with in and out privileges is fine and really makes a car trip here so much nicer. It is a little crowded and it sometimes takes a lot of time for them to retrieve your car.

    Everyone seemed to like the pretty decent free breakfast on the 8th floor. Super view and a deck.

    Note that the Chinese restaurant in the photos is closed for remodeling (7/09) and will reopen as a Vietnamese place. It will be pretty snazzy, much different than the many Little Saigon places up the block.

    Oh, and the water pressure is good and you can actually get hot water for your shower. They haven't adjusted the valve to save money.

    The staff was exceptionally nice and helpful. Not a stuffy bunch with their hands out.

    Really, I wouldn't worry too much about the area. Lots of "normal" people, many women, were walking their dogs, walking to work and all. The merchants were washing up their sidewalk areas. We walked through the area to Union Square. It was all more interesting than scary.

    All in all, a good hotel. We did not feel we were in a cheap place at all and can recommend it to all but the very most nervous traveller.

    31/07/09 | Link | Rating: 4.0
    23. Anne B.
    Both me and by companion were going to a concert several blocks over and decided to book one night . We were pretty impressed, the hotel was immaculate, came with a free breakfast the next morning and had the roof available at all times to admire all of the lights of the city. Another feature is a parking garage that is seperate from the hotel but equally important. When you drive into the hotel you park in the garage which is directly below Cova. The rate for 24 hours was $20, which included a car wash.

    Although it was in a bit of a rough neighborhood we never felt in danger, even when walking to and from a concert late at night. We even stopped at a Mel's Diner for a quick bite. My suggestion is to not make yourself appear like a tourist, and you'll be just fine. If you're still iffy, just do your reaserch of the surrounding area before you go.

    19/07/10 | Link | Rating: 4.0
    24. Harutik V.
    Noisy, really noisy! you might not think this is an issue but it is! you can hear every door open and close you can hear the washing machine, you can hear the elevator all from your tiny room. The staff has to be the best thing about this hotel. Everyone was extremely accommodating and helpful! The breakfast was lame. The rooms were clean and fresh. The area is really bad. It is on the cheaper side of things which helps when you're on vacation.

    14/04/12 | Link | Rating: 3.0
    25. Danica K.
    I recently stayed at the Cova Hotel for a work function. I truly was delighted by the awesome beds and safety of the hotel. I know that of recent they are trying to turn around the Tenderloin area and right now it's not so desirable, but at the same time, I took taxis to everywhere where I needed to go so I was never walking the area on foot.

    The front staff was a little slow to check me in and there were a few questions asked by the trainee there, but it was smooth and easy to check in.

    I used the fitness center and it had everything that you would need in a hotel fitness center. It was very cool in the building at all times. At night I had to use both the blankets provided, even being there in mid-July!

    Leaving and going to the hotel was easy and accessible and I felt safe at all times once on the hotel grounds. I used the business center which was easy and convenient and also was greeted every time I left and returned.

    The room was perfect and well decorated. Everything you would need for quite competitive prices. The bathroom was spacious and the double beds were more than sufficient. I also enjoyed the large flat screen TV and iHome in each room.

    Lastly, the breakfast was awesome! I loved visiting up there both days of my stay to grab an array of food. It was clean, and the waffles were delicious. Thank you Hotel Cova for an enjoyable, convenient and price savvy trip to SF!

    28/07/10 | Link | Rating: 4.0
    26. Candice Y.
    Located in Little Saigon/Tenderloin, its not the Fairmont; however, the hotel is lovely, clean and the staff are very friendly.  Stayed one night, New Years Eve, in order to go to a comedy show at the Masonic Auditorium on California.  Staying at the Cova put us right into an area with fab Thai, Vietnamese, and other Asian restaurants.  There are also some great Italian and American restaurants in the area as well.  The Cova is enclosed with a security gate and has its own parking structure inside so if you are worried about the people outside, you feel totally safe inside the Cova.  It even has an elevator that won't work without sliding your room key to get to your floor!  Room itself was very nice, medium sized, clean and had a nice bathroom with free standing sink and other nice touches.  The top floor of the hotel has a great view of the area and you can sit and have your free breakfast there.  During the day, you see some homeless people, but they weren't dangerous.  The late night crowd is a different story, although if you're open to diversity, you'll find it's really not scary it's just a mix of city people.

    If you're looking for a nice, economical, safe "home base" while you're in S.F., the Cova will fit the bill nicely.  Its a couple of blocks from the Powell Street cable cars, 5th & Market shopping, Union Square and Nob Hill so its a central location.  I would recommend this hotel to anyone who likes to experience a city like a resident rather than the stereotypical tourist.

    01/01/12 | Link | Rating: 4.0
    27. LaByron C.
    Never had a check-in take 2hrs. Front Desk Clerk's) do not demonstrate the basic skills necessary to do bare minimum. Clerks are extremely rude. After shuffling papers around I was told my reservations through Travelocity could not be found. I asked the clerk to check the computer I was told no.

    I call Travelocity, who put several calls into the front desk, and faxed a confirmation letter to the front desk clerk. Finally the front desk accepted the fax, and we were checked in, only to be charged $200.00 as a deposit on my credit card. Travelocity clerk called AGAIN to explain our room was prepaid no need for a deposit. Clerk refused to do anything about the charges, and directed both Travelocity and myself to talk to management in the morning.  

    Finally we reach our room, or icebox. heat is not working. Called front desk, who agreed to bring heaters to our room. 30mins later a knock on the door, and a single blanket is delivered. I begin to ask about the heaters only to be interrupted with "I don't speak English". Called front desk AGAIN...who apologized, and changed our rooms. In a new room, and again no heat aaarrgg!!!! Stuck in this prepaid hell hole for three days.

    Next morning management apologized for the front desk clerk, and stated they did not know what they were doing. My card should only have $100.00 held for incidentals, and that the charges was reversed. Our check out was no better than check in. I'll spare the details of check out. The neighborhood is absolutely horrific and unsafe. Cova does not provide parking, however parking is available for $25.00 a day, or you can try parking curb side if your brave enough. I do not recommend this hotel.

    27/02/11 | Link | Rating: 1.0
    28. Sandy R.
    The Good:
    The price. Great value if you don't intend on hanging around your hotel all day. Perfect for people who want to get out and see the city.

    Latoya. She worked at the front desk and drove the shuttle.Her customer service skills are top of the line.

    The beds are amazing! And I'm a very picky sleeper.

    Clean.  Modern decor. Don't know why that should matter, but I really hate flower bedspreads, and there were none to be found here.

    Location, ok the Tenderloin has a bad reputation, and yes there are homeless people (they're everywhere in SF) But, during the day it's conveniently located to take the Muni anywhere, without a lot of transfers. If you're really nervous, take a cab,  I felt comfortable walking around the block at night to get food, etc. The hotel itself has a great system (albeit frustrating) with the elevators and front door locks.

    The Bad:
    Breakfast. It's a good deal, and the only reason it lands in the bad is because you can't take a cup of coffee or anything out of the breakfast room.  Cereal was stale, but that wouldn't have mattered if the rude lady hadn't been hogging the toaster and waffle maker. I hate wasting money on breakfast stuff, so this was actually an added value.

    When you exit the elevator on floor #3, it reeks of room freshener so strong you would swear they recently had a dead body there. However, once you turn the corner it's gone.

    No air conditioning! Not a problem this trip, but I will unfortunately have to find somewhere else to stay in Aug. & Sept. Noise was not a problem from our room on the 3rd  floor, and we had our window cracked all night.

    The Ugly:
    The European tourists. Rude. Rude.Rude. Pretty certain that I'm not invisible, but they literally crowded around my senior mom and I to get to food, the elevator, anything. But that's not Cova Hotels fault.

    25/10/10 | Link | Rating: 4.0
    29. Madera G.
    The location is horrible, don't stay there. There is no air conditioner or heater in the rooms. If you ask for a fan you will not get one and they will ask you to just open the slider door that overlooks the street and it's noise. If you need something in the room you will most likely have to go down to the front desk and get it yourself because we needed towels and sugar in the morning and even after calling 3 times it did not arrive. For the same amount of money you will spend at this hotel you can stay at a 4 start hotel at the embarcadero so just stay there. However if it's nice, patient, and professional garage attendants you are looking for, then I would recommend leaving your car in their garage. It's a seperate owner.

    01/07/13 | Link | Rating: 1.0
    30. P Q.
    I felt the need to comment on the positive things about this hotel.

    1.  Great friendly services.
    2.  Wonderful breakfast.
    3.  Within walking distance to a lot of good ethnic restaurants, union square and SF Shopping center.  But try not to walk alone at night!
    4.  Parking lot is right underneath the hotel (though you have to pay for parking).

    The only complain I have is the neighbor, but if you practice safety-first rule, you are fine:  
    1.  Don't walk by yourself at night.  
    2.  Don't flash your belongings.
    3.  Drive directly into / out of the hotel parking lot @ night.  
    4.  If you do no have a car, cab it @ night.
    5.  Day time is perfectly fine!

    17/10/10 | Link | Rating: 4.0
    31. Scott M.
    Be forewarned. The location in is in the center of the worst neighborhoods in San Francisco. I knew what I was getting into, but I had no choice because all the decent rooms in the city were booked up. There's a reason this one still had vacancy. If the drug addicts roaming around outside and the obvious criminal element present are enough to disgust you, the smell of yearn and human feces on the sidewalks will. I have stayed at locations within a few blocks many times and it wasn't so bad. But, SF is funny like that, the vibe can change block by block.

    The hotel seems nice on the surface and in the pictures. It was probably an older, run down, cheap hotel that whoever owns it, attempted to renovate and make chicie. The problem is in the details. If you look close, it's rather dirty and gross. I was semi-disgusted.

    The front desk service was terrible as well. It took forever to check in and they didn't seem too friendly or even happy. The free WiFi was so slooooow. My Spint 3G overdrive was twice as fast. At least I wasn't pissed off or enrage at something upon check out like the 3 or 4 others checking out at the same time.

    15/09/10 | Link | Rating: 1.0
    32. Jenna T.
    This place is pretty nice. It's definitely one of the nicer hotels in the Tenderloin. (The other 'hotels' in the area are a bit shady.) What I liked most was the restaurant/bar downstairs. The owner there was seriously the nicest man ever. They really gave us amazing customer service.

    I was here doing makeup for a photoshoot. The rooms are decently big and clean. Close to all the restaurants/bars in the area. Parking is probably rare but they have a parking lot here (they charge, though).

    10/12/10 | Link | Rating: 4.0
    33. David J.
    About a year ago, our family was looking for a venue to have an engagement party, and the Cova Hotel's Penthouse facility with its unique cityscape view as well as the amenities offered to us sealed the deal.

    Ms. Mohi Muradova, who took us on a tour really did a super job in ensuring that even the smallest details would be attended to, permitting ALL of our family and friends to enjoy the great atmosphere as well as each other's company.  The COVAs other staff also helped to make our event a complete success.  Compared with other places that we could have rented, we would just be given the facility, and leaving a deposit for all the clean up, etc.  At the COVA, we didn't have to even lift a finger.  Even though most of our group reside in the South Bay, we were glad to come up to the City (including our caterer, who prior to this event, NEVER would have traveled to SF).  Additionally, some of our group elected to stay overnight at the COVA, and all were pleased with the friendly and helpful. staff.

    Recently, my wife and I decided to play tourist (we live 30+ miles away, in Redwood City), and stayed at the COVA.  We were well taken care of, and noticed that there was some improvements to an already recently-remodeled and redecorated building that included an upgraded business center with computer access, among other things.

    Under the guidance and direction of Mr. Jose Bernal, General Manager, we can see all of the positive improvements not only to the facility, but to the staff as well.  We saw some familiar faces, and some of whom had apparently been recognized for their excellence and promoted.  

    Additionally, we truly felt that we were not anonymous as at other hotels, as some staff members actually remembered us after almost a year had passed.

    Even though the COVA is located in SF's inner city and all the things that happen out on the street, it is quite an oasis once one steps onto the property.

    Thanks to all.  We will be back!!

    These and much more are the reasons why we are looking forward to our next stay.

    26/11/12 | Link | Rating: 5.0
    34. raquel b.
    This revue is for Cova's Roof Top Deck

    Wow! Definitely a hidden gem. We had to look for a venue last minute. All the places I called were charging at least $3000 (not including tables, linens, etc). Mohi, the Event's Manager, came to my rescue. Not only was she a pleasure to work with, she was very efficient, kind and very helpful the day of the party.

    The venue itself is great, with awesome views of the SF skyline. The lounge was so inviting and comfortable and consisted of two flat screen tvs for the football fanatics. My guests enjoyed the venue. There's valet parking with a VERY CHEAP rate of $2.50/hr.  I would definitely recommend renting this place for a gathering or a party. In fact, a few of our guests are talking about hosting their bday celebration at Cova's Roof Top Deck.

    24/10/12 | Link | Rating: 5.0
    35. Debbie R.
    My friends and I stayed here for the Nike Women's Marathon.  My friend has been living in the Bay Area for over a decade and although the neighborhood has a bad reputation, she said it's not THAT bad.  Sure, there are crackheads and prostitutes at night, and you might even hear them, but I guess we stayed on a particularly quiet weekend 'cause I didn't hear a thing.

    Hotel is renovated and looks nice, but you can see the age in the peeling tub.  Walls are thin.  There's no AC, but they supplied a small fan in the closet.  No mini-fridge or window/door screen on the balcony.  Complimentary wi-fi.  Elevators are secured by your room key.

    Overall, we had a comfortable stay.  They had fruit for us in the lobby before the race, but we didn't have any.  Due to high demand, the manager was nice to offer a select few of us a complimentary shuttle to the race, which was not offered previously.  We were offered space the night before because my friend had inquired about a shuttle a week prior to our stay, and they remembered our request.  But even if we had to walk to the start line, it didn't look like it'd be too bad.  I saw an old lady with a big purse walking by herself at 6 am (still dark) - didn't look scared to me.

    Staff was nice and accommodating, but maybe a tiny bit irked by our late check out after the race :)

    22/10/11 | Link | Rating: 4.0
    36. Chris M.
    This hotel is very inconvenient, according to Angie 4am in the morning is not the next day... We had called in earlier knowing the we will arrive earlier so we could be accommodated right away and told by another server he said we will have a suite available to us upon arrival for an additional charge for the upgrade which was okay. However when we came the lady was charging us for another night in addition to the upgrade because to her 4am in the morning is not the next day yet. To add the rooms didn't seem sanitary there were hairs on the pillows..

    04/01/13 | Link | Rating: 1.0
    37. Stacy T.
    Okay, it is in the Tenderloin! Yes, there are prostitutes out there at night. Yup, there will be homeless people all around you. Yes, the streets smell like pee! I know, I am doing a great job of selling this place. But, how much time are you going to spend around there? Not much. You are going to be out and about the city all day and you won't even remember pete the hobo by the time you get back. Plus, you need a hotel to sleep in, not to hang around during the day. So, if you are on a budget, this isn't really that bad. The neighborhood is shady, but the hotel is actually pretty nice.

    The staff is super friendly - they open doors for you, they say hi to you when you come down for the day. The breakfast is nothing special, but it helps if you want to go out and start the day with sight seeing.They have your basics - granola, cereal, DIY waffles, cut up melon, canned apricots, and toast. They also have sliced cucumbers and tomatoes. The kitchen staff is nice and they will clean up after you are done. If you can, leave a tip.

    The room was great! I really liked it. We got lucky and got upgraded to a room with two queen beds for two people (although she said the superior king room is the same size). But we were put on the 6th floor, away from a lot of the noise. So, if you are worried about noise, ask for an upper floor. The room was clean, although the rug was a little worn. the pillows were fluffier than a cloud of marshmallows (but not edible). The bed was cushiony and the sheets were bright white. The bathroom was clean and big. I didn't like the sink, it wasn't very ergonomic, but eh, it sufficed. I liked the bamboo design though. The ironing board was unfortunately, very worn and lopsided =(. Just put a towel over it if you want to use it.

    Overall, just don't walk down Hyde street, larkin is safer. Enjoy the room, it's nice.

    09/02/11 | Link | Rating: 3.0
    38. Guinnevere C.
    Everyone told me don't stay in this neighborhood, but for the price this was a great hotel! I'd even probably pay a bit more for it. My only complaint is that while I was there, the elevator was broken so I had to walk stairs on top of all the walking I did in San Francisco in too-small shoes. They do have a shuttle to get you out of the Tenderloin into less sketchy areas though so you don't have to walk.

    I really appreciated the small touches like the nice blankets. They even found me a flat pillow when I complained mine was too fluffy. Heh, first world problem, I know. The bed was very comfy- a must in my book!

    They could have better toiletries, at least until the TSA will allow me to bring my own shampoo on the plane.

    Oh, and because the elevator was broken, I didn't get any waffles because I guess the waffle maker is on the roof and breakfast was served downstairs in the restaurant.

    I'd definitely stay here again, and recommend it to anyone going to SF.

    02/05/11 | Link | Rating: 4.0
    39. Kathleen K.
    I LOVE THE COVA!  Some patrons complain about the area of the hotel (as it is in the heart of the Tenderloin) but, if you are smart, and don't walk around at 4am alone, with money hanging out of your pockets, you will be fine.  The hotel is secure and  the elevators require a key for access to the floors.
    This is the ONLY place we stay in San Francisco.  The neighborhood is very walkable and there is a free shuttle that will take you to Union Square and Fisherman's Wharf.  Be aware though that the shuttle does not run late.  I have found that cab fare pretty much anywhere in the city, is less than $15.
    There is a garage attached and parking is $25.00/ for 24 hrs with in/out privileges and valet.  The garage is monitored 24/7.  
    The rooms are updated, clean, and spacious.  Showers are large, beds are comfy.  Each room has a large sliding glass door that lets in lots of fresh air.
    Staff is also helpful and friendly.  Mini-fridge, safe, coffee, tea, FAN, and flat screen TV all in room.  Cable is a bit limited but I don't want to sit in a hotel room in San Francisco and watch TV anyway.  Free Breakfast is included daily on the top floor.  Breakfast is OK.  My only complaint is that there is a guy pretty much guarding the door and food/drink is NOT permitted to be taken out of the breakfast area.  Why?? I'm not sure.
    On the same floor as Breakfast, there is a rooftop patio with comfy seating and wonderful views.  We LOVE the Cova!!!
    Highly Recommended for value, comfort, and even location!

    25/04/12 | Link | Rating: 4.0
    40. Randy S.
    Pricelined it for about $100.

    Be aware that this hotel is pet friendly. Our room smelled of animal dander and had a wet spot - not sure what that was - not sure I wanna know. My wife's allergies went haywire though.

    Small rooms but well furnished. The view kinda stinks. Real drag is parking. It costs $25 per day. Rip off.

    If they restricted the pet friendly area to certain floors and made the parking more reasonable I could see giving a better review.

    25/02/12 | Link | Rating: 2.0
    41. Rene D.
    Clean. modern, and comp WiFi in the Tenderloin. Who Knew? Have drinks at Bambuddha in the Phoenix, but sleep here.

    Pros:

    WiFi
    Continental breakfast - espresso & pastries, but hey.
    Clean, modern furnishings

    Cons:
    Not walkable to anywhere, but there's a shuttle to Union Square & Wharf areas.

    24/10/10 | Link | Rating: 3.0
    42. Ana S.
    I liked my hotel stay so I am not going to take a star away because of the neighborhood. As others have already stated, it's a bad neighborhood. I walked day and night no problem, but just kept to myself.

    The staff at the Cova is very helpful and nice. The rooms are a good size for SF and clean. The free breakfast on the roof is a good touch. The roof terrace is nice too, but it was too cold out to enjoy during my stay.

    I would definitely stay here in again.

    11/03/13 | Link | Rating: 5.0
    43. Anji A.
    Yes and yes- the previous reviewers were right about this place!

    Yes, this place is located in the dodgy area of Tenderloin. Yes it is a very bad idea to walk after dark, and yes the street smells. Which was just a shame since there's tons of Vietnamese restaurants and shops around, and we really wanted pho for a late night snack but just didn't feel safe to walk across the street to go enjoy it.

    But not to fret- as the other yelpers assured us, as long as you go straight to and from your car to the hotel you really have nothing to worry about.  From the outside, it really is hard to tell what the hotel would look like on the interior, but we weren't disappointed.

    The hotel also has a contracted parking garage that you can valet your car on site. It was about $25/day, and the valet service was always friendly and prompt.

    As soon as we walked up to the lobby, we were greeted by a front desk agent who opened the door for us. That was a nice little touch for any hotel less than four stars I think, and we felt welcomed to be there. The lobby area is long and narrow, with a small lounging area by the entrance and a check in desk. We checked in pretty late at night so there was no wait, and we went straight up to our room from the lobby elevators (key card access) to retire.

    When we got to our room, we were pleasantly surprised. This is definitely an older building, but as others stated, whoever redesigned the hotel did a terrific job. The calming colors of wood and a subdued lime green just made us feel at ease. I really enjoyed the layout of the room, and just felt comfortable during our entire stay of 5 days there.

    The bathroom  was a bit small, but they made the best use of it. I like that they had a mirror that you could walk up to (as opposed to just being behind the sink wall) and really long towels that you can place on the floor so your feet don't get too cold from the tile. The toiletries in the bathroom were just mediocre, but I prepared for that. They could maybe benefit from adding another small shelf by the sink area so you actually have room to set out your personal items (as there wasn't much space on our sink counter), but then again they have a lower shelf underneath the sink if you wanted to keep a few items there instead.

    Lastly, the breakfast. The breakfast lounge is located on the top floor, and has a great outdoor patio and a neat view of the nearby buildings. It's also a nice relaxing area, which big open windows and an airy feel to the place.
    They offer a continental cold breakfast (whole bananas & apples; cereal, sliced cucumbers, tomatoes and lettuce; turkey and ham slices, cheddar and white cheese slices; white and wheat bread; jams & butter, coffee, milk, hot tea and water. They do have 1 waffle maker (make sure you spray it with the non-stick if you use it- apparently kids' aren't aware of this step, so be prepared to want to whack them upside their heads while they are trying to pry out the burnt-on waffle off the griddle)).  We enjoyed most of our breakfast time here, as we just sat and drank coffee while watching the morning fog settle onto the city. The only time I wanted to get the heck out of there was when a tour bus group was in and ran the place like locusts. Other than that, it was very pleasing. Oh and yes, as suggested, definitely bring a few dollars if you'd like to tip the breakfast staff on your way out, they did a terrific job in replenishing the breakfast items in a timely way, were friendly and serviced the place really well. This is only mentioned since most people just go up to the lounge with only their key card, so maybe grab a few bucks with you when you go up.

    If this place is close to wherever you need to be, give it a shot. We weren't expecting a whole lot, but was quite pleased with the whole experience.

    10/12/11 | Link | Rating: 4.0
    44. Rosie M.
    For the Tenderloin, this place was awesome. It was clean, and the staff was friendly, the amenities included an iPod dock, which quickly charged my iPhone :). I'm allergic to animals, and didn't notice pet dander. The morning breakfast bar was very European. They have a rooftop where you can enjoy your coffee and a beautiful view of San Francisco. Parking is affordable for the city, and the valet was really nice to our car. I can't really complain.

    25/06/12 | Link | Rating: 4.0
    45. Kent J.
    Great hotel with an AMAZING STAFF! Seriously...one of the nicest, most helpful group of people I've encounter in a while. Thoroughly enjoyed our visit to San Fran in large part because of the Cova Hotel.

    27/07/13 | Link | Rating: 5.0
    46. Criselle O.
    Clean and modern hotel- at a good price!
    Remodeled :)

    I was scrambling to find a hotel to stay at with my friends and I found the Cova Hotel. I was looking at pictures and descriptions and it made wanna book our stay here.

    When we got here it was kinda hard to look at on the outside but the inside was really nice so that totally made up for it.

    We were barely at our hotel but it was a good place to stay. Free breakfast and internet!

    The workers were really friendly and they answered all our questions as best as they could.

    I would stay here again but the only thing I didn't like about this place is how you have to pay for parking and the location but other than that, you get what you pay for and a little more?

    02/11/10 | Link | Rating: 3.0
    47. Katrina T.
    My friends and I really needed a hotel room for the night of New Year's Eve. Everything was really pricey with the lowest hotel costing $169 per night! After my girlfriend told me about the HotelTonight app, I immediately was able to reserve a hotel room at the Cova Hotel for only $90 bucks! What a dealllll!!

    I was really sketched out by this hotel since it is located in the Tenderloin and was so worried about where I was going to park for the night. Luckily the Cova hotel comes prepared! They have a parking garage accompanying the hotel and its $20-$25 a night which honestly isn't that bad. The Cova Hotel is a worldwide hotel so when we arrived there were lots of foreigners. The hotel is usually around $300 per night but I got such a wonderful deal. It was really worth it! The concierge was really friendly and accommodating. T

    he hotel room itself was really nice!!!  I was surprised! There were two beds and enough space to throw all our stuff around without stepping over each other's things. The bathroom was really clean and had a simple design that made it look modern. The walls are pretty thin though, you could hear people walking on the floor above you.  

    The hotel even gives you complimentary breakfast! They provide shuttles to the Wharf and Downtown SF which is really helpful. If you're worried about not being safe, you are! The elevators can only function with a room key. There is free Wi-Fi too!

    03/01/12 | Link | Rating: 4.0
    48. Jerry R.
    had such a great time at the Cova! from the moment we were met by the friendly desk clerks until our departure everything was fantastic. the rooms are super cute and stylish, clean and modern and i seriously don't even require that a hotel staff be friendly since i am a super autonomous type of traveler but with that said, the friendly and helpful staff just added to my experience.

    about staying in the tenderloin...if you visit a city that you are not familiar with, you should really do some research before you book a hotel. are there an abundant number of drug addicts and homeless people in the vicinity of the hotel? the answer is yes. but unless you plan on hanging out on the streets 1/2 naked while flashing money at people, this shouldn't be a problem. the hotel can only be accessed by the the guests and staff after 10pm and this includes access to the front entrance as well as the elevators to the rooms.

    even though i usually don't eat hotel continental breakfast, i decided to see what the Cova had to offer. according to my SO, who travels for a living, their continental breakfast had more to offer than the average hotel. he liked that it was on the 8th floor with a 360 view of the city and had a communal vibe. he also liked the outdoor seating.

    we had so much fun out and about in the city the night before that we wanted to do something super low-key our second night at the hotel, so we used the hotel shuttle to go to the Fisherman's Wharf, which we wouldn't have gone to otherwise. the hotel's shuttle driver was super charming and he looked like a Cambodian Johnny Depp (21 Jump Street-era) so he was also easy on the eyes and nice.

    I highly recommend the Cova!!!

    25/11/12 | Link | Rating: 5.0
    49. Kimberly M.
    The Cova it self is so nice. Rooms are clean, beds are comfortable, the decoration is fabulous, and the price wasn't too bad off of Expedia. Free continental breakfast wasn't bad.

    UNFORTUNATELY, my group and I only chose the Cova because it was cheaper as opposed to the other hotel we planned on staying that was just a block away from downtown.

    Keep in mind TENDERLOIN DISTRICT= CRACK HEAD DISTRICT.

    I'm from the bay area so when I was told we were staying near the tenderloin I wasn't too worried. BUT it was in fact IN the tenderloin. Don't let the name fool you tourists!

    We took the bart (bay area rapid transit) from the san francisco airport and walked up to the Cova. There were sketchy people all over the streets, not a good first impression of San Francisco I wanted my friends to have. Luckily they're all gone by night since many people sleep in shelters or just go home.

    If you're complete tourists that love walking, don't stay here. Take the cab or use the Cova's free shuttle service to get to Fisherman's wharf or downtown, if you do. Sign up a day ahead since the shuttle seats about 11 people! Keep in mind the shuttle runs very limited so keep other modes of transportation in mind. Cab fare wasn't too bad to get back from downtown to the Cova was about $8.

    By the end of our trip we kind of wished we had stayed at our first pick hotel. Next time.

    15/03/13 | Link | Rating: 3.0
    50. TRACY R.
    I LOVE this affordable hotel.  Great for a short stay in SF.  Thanks to Yelp I knew it would be in the Tenderloin and what to expect..but I wasn't planning on taking a walk by myself (or walking too much in general) so I was OK.  The reviews were pretty accurate.  Crack heads were everywhere ALL the time.  Despite that, you feel safe, BC you can't ride the elevator up to your room unless  you have a key card and at a certain time the doors lock and you can't get inside the hotel without your key card.

    I drove down, so of course there was a parking fee of $25 a day.  Cheaper than most places and worth it.  The parking guy watched over the cars and made sure people were safe.  The hotel itself was super clean.  Flat screen TVs...totally renovated and looked upscale from the inside.  Rooms were spacious too!  You would have never known you were in the middle of the ghetto inside the hotel.  

    This place is pet friendly, but it will cost you an extra $75.  The most I've ever paid for my dog.  I don't recommend bringing an animal to SF anyways.  SF is a complete concrete Jungle.  Finding grass twice a day was ridiculous, but this was a business trip and I didn't have a place to leave my puppy-dog so I was forced to bring him with me.  

    In the morning they had breakfast of the 8th floor.  Nothing extravagant, but good if you're on the go.  ONE waffle machine...so the line for that was long. I wasn't that desperate for a waffle so I grabbed some fruit and cereal and went on my merry way.

    All in all, I had a good experience.  I'd honestly (despite the location) stay at this hotel again because of price and quality.

    06/04/12 | Link | Rating: 4.0
    51. Kevin B.
    I stayed here during my last trip to San Francisco and i was pleased with the service and the hotel itself. Location is pretty great and they offer shuttle rides to Fisherman's Wharf and what not. The staff are friendly. The hotel had a valet parking service which was an added bonus. Breakfast was served daily at the top most floor and the choices were okay, but they were healthy so that's another added bonus. There's free Wi-Fi and it had good connection. There are a couple good restaurants within waking distance from the hotel as well. There were quite a lot of foreigners last time i stayed so it was good that i was able to immerse myself to other cultures as well, even if it was just for a short time. I had a comfortable and pleasing stay and I enjoyed my trip.

    09/03/14 | Link | Rating: 4.0
    52. Clare L.
    The rooms are clean, but the furniture and how it is designed is not good. There isn't a closet where clothes can be put, and the heater was so loud.

    The main thing that I was really upset about was the representative that helped me when i called the Cova hotel number. She was absolutely rude and was giving major attitude. TWICE! I don't know who answers the calls when the phone call directs to a representative, but they need someone else.

    Never again am I gonna stay at this place because of how I felt treated.

    13/08/13 | Link | Rating: 1.0
    53. Angie P.
    This hotel isn't that bad its just not that good, lol. I HATE the "parking" and the people who work there. Your guests being comfortable and feeling safe should be more important. Also, they decided to put us next to a room that was being remodeled. Not only was this my first time in San Francisco but I was on my honeymoon! My experience was not good. so disappointing.

    11/03/14 | Link | Rating: 2.0
    54. Maria A.
    Where do I start? I guess I'll disclose that I used a Groupon for this stay. I don't travel as often as I used to, but I have stayed at some pretty shady places and never had service this bad. I wish this was a better review, I hate going to places and having bad experiences.

    We arrive and their system is down, ok nothing anyone can do about that, not their fault. The girls that were at the front desk were cool and trying to accommodate us. We had a tour to catch so we had to go. We asked about the free shuttle and a guy says to the girl, "its full and you have to reserve your space". Awesome, thanks for that info on your website. I left my information to get checked in when the system came up and our bags at the front desk. I thought, cool, by the time we get back our bags should be in our room and they will hand us our key cards. WRONG. We get back after a long day of sight seeing and our bags are still sitting in the same spot. I have to say at this point the front desk people were now two men. My cousin drove in from Oregon so she had a few bags, total of 5 bags for three chicks. We start gathering our stuff and not once did they offer help. We asked to borrow the wheeled trolley and in the process the guy at the front desk tells me, its going to be an extra $30 for the stay since it's three of you not two...

    Here we go, we got here and it's in a bad area of town..ok my fault. Should have checked into that. We get bad service when we arrive. We get into our room and have the absolute best view of scaffolding outside our window. Our heater didn't work.

    Fast forward to our check out. We asked to get the car that we haven't moved all weekend brought out while we come down, response, "no, it will be brought around when you get down here" we check out. We are outside getting in our car watching one of the workers water down the reception entrance for a good 10 minutes. One, it's not that dirty and two, isn't California in a drought? We realize we have a bag we need to dispose of, still in front of the hotel, haven't driven out we just checked out. The guy tells my cousin after she asks for a trash can, "No, we don't have one in here". She runs outside with the bag in hand just about done and ready to go.

    25/03/14 | Link | Rating: 1.0
    55. Jackie R.
    Good place to stay. Breakfast was okay, liked that it was at the top floor. The service was nice. Rooms were okay, got a little too warm, and no fridge in room which we needed. It seemed kind of small for a 2 queen bedroom.
    The neighborhood sucks, smells like pee and bums everywhere. All in all I thought it was okay.

    14/10/13 | Link | Rating: 4.0
    56. Ed D.
    We stayed at Cova Hotel during halloween. We drove from Daly City, we were welcomed by valet parking attendants ( they were super friendly and professional. i believe we had almost 8 in&outs during the night and they made our driving experience very comfortable). At the front desk Matt, The Superman, helped us out in a very professional and friendly manners. The only down part of this hotel is being located in Tenderloin. However, if you drive or take a cab, being in Tenderloin does not become an issue.

    05/11/14 | Link | Rating: 4.0
    57. Carin S.
    Hotel has no a/c, try to pick or drop off your family inside the "hotel parking lot" and the attendant will tell you to go onto the street or they will charge you $50 for waiting a few minutes. Do not recommend, there are much better hotels in San Francisco in better neighborhoods. You feel like you are going to get robbed on the street next to the garbage cans waiting for someone while street people are rummaging in garbage next to your car window.

    25/11/14 | Link | Rating: 1.0
    58. Christine P.
    These 5 stars are specifically for CHRISTIAN. He is freakin amazing and made our stay so worthwhile. Thank you Christian so much for everything! Management needs to give him a raise because he sure knows how to keep his customers happy! When we werent happy with our room he got us a nice upgrade to a suite. We had to pay for it of course, but he still gave us a pretty sweet deal. Also when we missed the shuttle to fishermans wharf he called us a cab and told us he would reimburse us for our trouble. Thank you Christian! Made my boyfriends birthday week very memorable for us.

    20/11/14 | Link | Rating: 5.0
    59. T S.
    Disappointed in the decor, rooms, and location. Management failed to report the additional charges to my credit card after my stay. I'm pretty sure this was an old holiday inn which explains the sub par rooms. The area is centrally located near homeless people and not the safest area at night. Would not recommend for family or a romantic getaway.

    14/11/14 | Link | Rating: 2.0
    60. Jess M.
    Pros
    -complementary breakfast had a lot of delicious thins to offer
    -the view in the breakfast dining room is beautiful
    -SUPER comfortable bed
    -close to fisherman's wharf, china town and union square
    -complementary wifi
    -complementary shuttle bus that takes u to different tourist places
    -can only get into the

    Cons:
    -found old blood or something on the pillow case, which is gross but they came to give us a new pillow asap
    - could be in a nicer neighborhood, because like two blocks away there are always cops arresting someone for selling drugs
    -the girl checking people in could be WAY nicer, she just seemed pissed off and gave a lot of attitude.
    -the shuttle bus only picks up as drops you off at certain times

    Overall I really like the hotel and its features but there are some feature I could do without. I would probably stay here again  but I took off a star for the pillow because that's disgusting.

    07/12/13 | Link | Rating: 4.0
    61. Lola B.
    Great priced hotel in great location.  It might be a little sketchy at night, but mind your own business and you'll be fine.  Clean room, that was much bigger than most SF hotels I have stayed in.  Walking distance to everything (if you like to walk).  
    FYI - the free continental breakfast is pretty bad, but it's free so what can you expect.

    14/05/14 | Link | Rating: 4.0
    62. Dana D.
    I researched the Cova on both Tripadvisor and Yelp and decided to make a reservation for my recent trip to San Francisco. Overall, my fiancee and I had a mostly great experience at Cova.

    Pros:

    Service - all of the staff members we interacted with were very friendly, helpful and professional. We had an incident the last night we were there with some very loud guests down the hall causing a disturbance in the wee hours of the morning. We called down to the front desk and they apologized for the noise and immediately came up and handled the situation. They also will call a taxi for you and have good recommendations for things to do around the city.

    Value - We paid 109 a night for our room, which was a standard room with a king sized bed. Considering the prices of other hotels with much less amenities in San Francisco, I felt this was a great deal.

    Amenities - Free wifi (which was surprisingly fast for a hotel), free continental breakfast which included whole apples and oranges, thick slices of whole wheat and white bread, sliced tomatoes, cucumbers, cheeses, deli ham and turkey, tea and coffee, an assortment of dry cereals, milk and orange juice and a self serve waffle maker. They also have a nice little gym and a business center. The internet access isn't free in the business center, but it is free access and print off your boarding pass from your airline. Otherwise it is 25 cents a minute for internet access. It would be nice if they at least gave you 5 minutes for free to be able to print off other things like Alcatraz tickets or things of that nature.

    Cleanliness - I felt that our room was clean as well as other parts of the building like the breakfast area, lobby, and business center.

    Security - This was a pro, althought it was kind of annoying at times. You need to swipe your room card to access any floor in the building as well as the building its self after 10pm. This made me feel secure in the hotel, despite the sketchy neighborhood.

    Shuttle - Although we didn't take advantage of this service, Cova offers an hourly shuttle to a few places like Union Square and Fisherman's Wharf. Space is limited so you want to call down to the desk to make a reservation for the shuttle. Its a nice alternative if you don't have a car, don't want to take public transit, or a taxi.

    Cons:

    Neighboorhood - I knew ahead of time that it wasn't a great neighborhood, but understood that it wasn't particularly dangerous inside the hotel. If you want to be able to explore the area around your hotel at night (or any time really) without being approached by a homeless person, this is not the hotel for you. We had a car and planned to not spend much time at the hotel so the neighborhood wasn't much of an issue. We did have an incident of someone setting off very loud fireworks outside the building across the street in the middle of the night. We woke up thinking it was gun fire! Thankfully it wasn't, but it was quite the scare for a few moments.

    Building issues - The building itself has some features that don't appear to be up to building code. The ceilings are pretty low in the hallway, and there doesn't seem to be any ventilation at all in the hallway. There was always a bit of an odd smell walking down the hall which smelled like stale air. The rooms also have strange HVAC issues. Most people wouldn't notice this, but my fiancee is an HVAC engineer and noticed it right away. The balcony sliding door always steamed up when we took a shower, so it was pretty noticable.

    Parking - Parking is discounted by staying at the hotel, and we didn't have an issue with it really. It is convienent for us and the attendants were all pretty nice. The only issue I had was that it was valet only and was a seperate company, not associated with the hotel. I would have liked the option to self park, but its a minor complaint. We also had to hold onto a blue ticket for the duration of our stay and present it everytime we wanted our car. This is fine but it became a little hard to keep track of. We did end up losing it, but the attendant was nice about it and gave us a "replacement" ticket (a sticky note with our number on it).

    Overall, I would stay at the Cova again. We had a great time!

    Room Tip: Rooms not facing Ellis Street are probably quieter. Don't walk around the neighborhood by yours...

    14/02/13 | Link | Rating: 4.0
    63. Jonathan M.
    The rooms look nice.  The place is in decent shape and the rooms are quite large by SF standards.  You even get free continental breakfast.  However I wouldn't recommend walking off the property with out armed security support and an armored truck for your valuables.  The location is by far the worst in SF.  To make matters worse, they don't even have Menities like a razor to shave so if you forgot something, you literally risk life an limb crossing the street to get a replacement from a neighborhood market/halfway house/ crack den/ drug front.

    15/05/14 | Link | Rating: 3.0
    64. sonny d.
    So, let me start off by saying the reason I give 4 stars and not 5 is the location. It is just a 7-10 min walk to Union Square, but it's not in a prime locale. There are lots of homeless folks and the streets are dirty. But, if you walk the right way (The Hotel Staff will inform you) you can avoid most of the unsavoriness.
    That being said, The hotel itself is great. Clean modern rooms, great attached restaurant and the friendliest staff I've dealt with at a hotel.
    Special shout out to LaToya and Lorence. They were both amazingly helpful and friendly. They made our 3 night stay memorable.
    The hotel shuttle is free and goes to Union Square and Fisher's Wharf through out the day and evening.
    Don't let the neighborhood scare you, try this hotel.

    18/01/14 | Link | Rating: 4.0
    65. Julieta C.
    This review is strictly for the front desk concierge Latoya. She has the worst customer service. Upon checking out she was very rude and no eye contact what so ever. She made my stay at the Cova hotel a unpleasant one!!!

    06/08/14 | Link | Rating: 1.0
    66. Brittany S.
    This was a great hotel. Well worth the money. Friendly staff. Clean rooms. Great continental breakfast!  Would definitely stay here again. As for the previous complaints about no air conditioning on here, I never was affected by this and never needed ir since I stayed last weekend (October 10th they 12th) and it wasn't very hot!

    16/10/14 | Link | Rating: 4.0
    67. Rachael S.
    Nice and newly renovated hotel in the tenderloin.  The staff was nice, friendly and accommodating.  We arrived early and they already had our room ready, amazing!

    They offer shuttle rides to and from Fisherman's Wharf and Union Square.  Just find out when they're leaving and be sure you let them know so they save you seat.

    Breakfast is complimentary and located at Mr. Crave next to the hotel.  The breakfast is continental but I heard you can trade in your ticket for credit and order something else off their menu.

    Keep in mind there are lots of transients so be sure to take a taxi back after dark.

    31/01/14 | Link | Rating: 4.0
    68. Ryan B.
    You get free breakfast but you don't order they bring you a premade plate. It wasn't half bad actually and quite healthy. The front desk staff are friendly as well and will point out interesting spots for you.

    The shuttle service is key. It's nothing special but comfy and on time and not bad for being free.

    Room was nice and somewhat spacious. Nothing special. Everything worked.

    Wifi is great and works in the room as well. Huge bonus for late night Netflix.

    24/02/14 | Link | Rating: 4.0
    69. Hope G.
    I will not be coming back to this hotel. While most of the staff was helpful and kind, a manager did not make this stay pleasant because it was obvious my concern was not a concern to her, and when I asked her to explain her side in a nicer way, she insisted that she was being nice and that she's always nice with attitude. A simple apology for the misinformation would have been much more appreciated.
    The beds are comfortable, and free breakfast is... Well, free.

    16/11/14 | Link | Rating: 2.0
    70. Lauren N.
    I would say this place is pretty darned wonderful. I had a stay during winter and they do have heating. Free wifi free breakfast and free morning paper. Three of my favorite things. When I travel back to San Francisco and don't yet have hotel mandarin money I'll certainly be back here.

    28/11/14 | Link | Rating: 5.0
    71. Kasie C.
    We stayed here from 7/22-7/24/14 and had a wonderful time. The hotel itself was really nice and the neighborhood was not as bad as we imagined reading about the area prior to arrival. It was a short drive from Sacramento and easy to get to off the bay bridge.

    Within walking distance to Union Square and many restaurants. The staff was very friendly and informative. Went to breakfast each day and it was enough food for a continental breakfast. Be sure you eat before 10am as some information says 10 and some say 11. We found some of the information in the room had different times or info.

    Enjoyed the half price drinks at happy hour before heading out one night and the bartender was very friendly and gave us a list of other drinking establishments to visit.

    We had a king size bed that was a little lumpy but the room was clean. The no air conditioning was fine as long as the balcony window was open. They provided a fan so that definitely helped.

    Overall great stay for the money.

    26/07/14 | Link | Rating: 4.0
    72. Katie K.
    I have very mixed feelings about this hotel. On one hand the rooms are very reasonable and the staff can be very friendly, however I had a few very bad experiences during my short stay here. I checked in on Friday afternoon with a extremely indifferent front desk lady who barely spoke two words other than my room wouldn't be available until after 3 pm. Ok fine, I can deal with that so I order a cab to get the hell out of the Tenderloin. After 20 minutes of waiting I found out from the same woman that someone else took my cab. Lovely.

    When I finally got to settle into the room, I noticed the wall is all kinds of jacked up with scuff marks and chipped paint. Not very appealing and upon closer inspection, I found some heinous looking mold all along the carpet near our sliding window/door. Also, the closet was as tiny as it gets so don't expect there to be space to hang anything in there. Free wifi was a plus, but it's very very slow.

    That being said, the room is fairly big by SF standards and the bed was wonderful. Unfortunately, I couldn't get a good night's sleep thanks to the incompetence of the staff waking me up at 5:30 am for a shuttle I never ordered not once, but TWICE during my 2 night stay. I complained to the manager on duty, but was met with total indifference saying "oops, but it's not our fault, sorry." Wtf? I'm a very light sleeper so this put my in the foulest of moods during what's supposed to be my vacation.

    Other than the poorly trained hotel staff and mangled up rooms, I found their breakfast and the view from the top floor quite good, however I won't be returning to the Cova anytime soon. There's plenty of better hotels to choose from in SF.

    24/09/13 | Link | Rating: 2.0
    73. Gorden P.
    As expected the walk here was sketchy but my girlfriend and I were okay with it during the day. It's not a big deal after you get here though because you can catch the free shuttle service for pick up or drop off either at union square or fisherman's wharf. If that's not an option, you can always use Lyft, Uber, our catch a cab.

    The service at the Cova was friendly and we felt welcomed. Regarding the room it was very spacious, clean, and I liked our view of the city. The bathroom was just a nice. Most importantly, the bed was comfortable and we heard minimal/no noises during the night (we were on the 7th flr). Free breakfast was also a plus, but don't expect anything fancy at the bistro.

    This was a nice place to stay and I'd come back in future.

    23/05/14 | Link | Rating: 4.0
    74. Peter B.
    Cova hotel is a s good as it gets!!!

    We rented 3 rooms for 8 guys for a boys weekend retreat. Driving up to the hotel one may sense that the neighborhood might be a bit rough around the edges but when you walk into the Cova you are greeted with an amazing staff and one can tell that they are happy to be working there and it shows with the positive energy that they project.

    The rooms are super clean and are updated with comfortable beds and nice TVs.
    Bathrooms looked very modern.

    We rented the rooftop terrace for a few hours to have some delivered pizza and beers that we brought with us. The view are great but I would recommend you bring along a jacket as it can be chilly at night. They did have propane heaters available.

    You do not need a taxi to look for local bars located on Polk Street just one block away. There are plenty of nice bars to visit there and we had a great time.

    Cova Keep up the great work!!!

    24/06/14 | Link | Rating: 5.0
    75. Blake R.
    I haven't had the pleasure of staying here yet but after my experience with the staff I have no problem going back or recommending friends and family to stay there.
    I was walking by and needed some help and advice, the guy at the front desk put everything aside to help me and have me direction and great options.
    The remodel of the place is very nice, an amazing find in the city.

    04/07/14 | Link | Rating: 5.0
    76. Samantha L.
    Let me first say that the only positive about this hotel hence the one star is that the front desk staff is both friendly and accommodating. Being a tourist I always try to find chic, non chain, eclectic places to stay while on vacation. Obviously, some research on my part should have been conducted prior to booking which should have included not just looking at the pretty, very misleading photos. The Cova is in the Tenderloin district of San Fran. I actually had no idea what that meant until we started down a road toward the hotel and saw bums stuck on top of one another filling both sides of the sidewalk. Pull into this parking garage located next to the hotel and a man comes up to our car telling us to just park and give him our keys. No name tag, uniform, valet sign, nothing. After arguing with this man for 10 mins we finally leave the car where it is keys in hand and check in. At this point I needed to use the facilities. They can only be accessed by key card. Strange but I kinda like it. Head into the restroom and what do I find...a sharps container mounted on the wall like a piece of decorum. I am all for safe needle disposal however if that many people frequenting your hotel have that bad of a problem these are not the guests I would like to be rooming next to. Decide to give the sharps container a second chance and head on up to the room. No AC. I'm from Texas we love our AC. But I realize I'm not in Texas anymore ToTo so.... what the hell I'll open a window and bask in the glorious weather San Fran has to offer this time of year. That planned back fired when the bums started fighting and shouting and pissing in the streets. We did not even unpack, immediately booked another hotel and left. At checkout we were approached as to why we were leaving and the amazing staff did everything in there power to make us comfortable however short of taking the hotel, uprooting it and moving it to a better location I will never be back there again.

    30/10/14 | Link | Rating: 1.0
    77. MP J.
    This hotel is pretty fantastic. I think I'm going to make it my official San Francisco hotel.

    The room is big and clean and comfortable and well-lit. The staff is super nice. The free breakfast is above and beyond. I usually expect some stale toast and maybe one of those cruddy waffle machines at a place of this level, but there's a restaurant next door and the free breakfast is generous, healthy and tasty, even if not super elaborate. It's located close to all sorts of fun, and the BART stations are nearby too.

    Yeah, it's in the Tenderloin. So there may be some crack smoking and prostitution going on in the neighborhood. That's life.

    17/07/14 | Link | Rating: 4.0
    78. Nick B.
    As a hotel, the place is not bad whatsoever. Clean comfortable lobby, spacious rooms, large bathrooms, decent free breakfast included in the rate. If the experience was limited to just that , I would have given it 5 stars. But that was not the case.

    1. Pulling up to the hotel, you find yourself in one of the sketchiest neighborhoods of the country, second only to none other than Los Angeles' Skid Row. Being from LA I thought I was used to it, and wouldn't mind, but the Tenderloin District proved to be a beast of its own nature. Bums are not grunting quietly in the shadows, tucked away in cardboard mansions and shopping carts, but having all out disco parties in the middle of the street, in packs of 8-10 at a time, everything from public defecation, passing crack pipes, and generally playing out what would be a odd nightmare. (I only say that because I hope your nightmares don't consist of bum feces). Needless to say, we decided that the safest place to walk is the MIDDLE OF THE STREET, where we wouldn't be harassed by herds of the homeless. I wish I could take a photo to post with the review, but didn't want to display nice shiny objects.

    2. The parking situation is very interesting there. It's $12 for 12 hours, and a bit more for oversized vehicles. The first valet guy up charged us about 5 bucks, and I wouldn't have noticed if the second guy wouldn't have given it away. After being confronted, he apologized and promised me a 20% discount on the next night, which was also up charged by the 3rd valet guy that I had to argue with. On top of all this, our window on the 3rd floor was facing the parking valet booth, where the ethnic gentlemen chattered in some foreign language in full volume, until about 2 AM.

    Anyhow, in short, if you plan on driving then there should be no problem with the local bums, but I would not suggest, under any circumstance, to walk your children, wives, girlfriends etc., outside of the hotel, even in broad daytime.

    08/01/15 | Link | Rating: 3.0
    79. Sonia N.
    We stayed here for 2 nights and on the inside, the fitness room and free breakfast, shuttle rides and wifi were all great bonuses.  Service is fast, warm and friendly.  We couldn't have asked for more in this price range.  

    Now for the but....please please please keep in mind that this hotel is located in the Tenderloin area and we learned it the hard way.  If you plan on booking this hotel, I would travel in and out of the hotel strictly by car only.   This neighborhood has a long way to go before it should welcome tourists.  Beware when the sun goes down!

    23/01/14 | Link | Rating: 3.0
    80. Lauren A.
    I had a great time at the Cova Hotel during our Labor Day Weekend vacation. All the employees at the front desk were courteous and our room was always restocked with fresh towels the next day. The room and bathroom were spacious. We had a comfortable king sized bed and I glass door that opened and allowed in fresh air. Complimentary breakfast buffet was offered each morning by the restaurant attached in front. The hotel was central to all the touristy places we wanted to visit during the day.

    I would say that it'd be nice if the cost of parking at the hotel was also complimentary considering I'm already paying to stay there.

    Overall, a great experience and I will definitely be staying there on my next trip.

    22/09/14 | Link | Rating: 5.0
    81. Sara G.
    So as far as the hotel goes, nice decor, free decent breakfast, clean rooms. They don't have a/c though. The windows open to help the cool the room down. Location wise, terrible. The gentlemen at the front desk told us to steer clear of Ellis street due to the homeless. We did but we still felt uneasy wandering around after dark. The smell, oh my goodness, the smell! I won't even describe it. So I wouldn't come back here only because of the location. Also, if you check it on yelp, they give you a free "snack basket". The lady looked at me like I was crazy when I showed her the voucher, but housekeeping ended up bringing it to the room.

    14/10/14 | Link | Rating: 3.0
    82. Sherry R.
    Just stayed this past weekend. I really enjoyed our stay at the Cova. Despite the few blocks that surround the hotel vicinity with a homeless population it was safe. Don't let the rural appearance scare you.

    The staff was excellent especially Lawrence, he was such a huge help, he even arranged for a car company to pick us and drop us off at the airport for a small fee.

    Great pizza place a block away. Was able to walk to Civic Center & Union square.

    The free breakfast was not bad either, worth it!

    I recommend the hotel to stay, looking to visiting again soon.

    Con: low water pressure in shower & a bit rural outside hotel premises but worth the experience.

    04/05/14 | Link | Rating: 4.0
    83. Mguel D.
    This hotel was amazing! It's in the right spot if you want to go out clubbing or to the bridge! The only bad part is that they don't have AC!! Lol they should invest in some and ill bet they will be a 5 star hotel! The staff in the front desk are amazing and funny loved them. Oh and a lil tip never let you money near the window! It will fly out lol

    16/03/15 | Link | Rating: 4.0
    84. Mindy T.
    I really liked this hotel, but the Tenderloin district is awful.  It's basically all homeless people roaming around during all hours of the day.  And at night, hookers and creeps everywhere.

    The staff here is really friendly and helpful.  We booked 2 rooms for 5 people with double beds, but we got 2 rooms with one king bed each!  They upgraded one room to a suite, but still.. it only had one king bed and the 3rd person in our room had to sleep on a rollaway bed.  Not comfortable at all!  We did like the suite though.

    We got a free snack basket too that I found if we checked in on Yelp, but when we called to ask if it was the basket that was already there.. they had no clue what we were talking about.

    This hotel is pretty clean.  They have a cool roof top, but it is too cold to go up there to hang out.  I love the smell of the lotion they give you with the toiletries.

    The best part was that Cova was down the street from Brenda's Soul Food!  If you ever stay here, please go to Brenda's and get some broiled oysters, crawfish beignets and BFC.  It's pretty amazing.

    And the free breakfast is ok.  It's located in the restaurant attached to the hotel.  They have scrambled eggs, roasted breakfast potatoes, croissants, yogurts, cereal, fruit salad, sliced ham, sliced cheese.  Not much of a variety.

    08/07/14 | Link | Rating: 4.0
    85. Somchai S.
    My stay overall was positive.

    Pros:
    - Friendly front desk/staff
    - Modern amenities and furnishings
    - Great complimentary breakfast next door
    - Free shuttle to Union and Fisherman's Wharf
    - Walking distance to Big Bus tour bus routes and Union Square
    - Close to BART stations
    - Free wifi

    Cons:
    - As mentioned it is in the Tenderloin neighborhood which is riddled with the homeless. We made the mistake of walking from the BART station to the hotel via Ellis Street. Ellis has the worst concentration of homeless people. On my journey to the hotel I saw a man peeing on someone's brand new car... aside from the smell of urine and other unmentionable scents it is not a very welcoming walk to take after a long flight.
    - Avoid Ellis and take other streets to get to where you need to be
    - Take the cab when coming back to the hotel at night

    The hotel would be 5 stars if it were in a better location. But the price is reasonably and the accommodations make up for the location.

    14/07/14 | Link | Rating: 4.0
    86. Sylvia C.
    This hotel definitely deserves to be 4 stars solid.  Looks like the hotel was recently renovated...the lobby, rooms and fitness center was in pretty good condition.  The hotel staff including the valets were attentive and friendly.  They offer free continental breakfast, wi-fi and shuttle service to major locations (ie. Fisherman's Wharf  and Union Square).

    With all the positives - you must wonder why the 3 stars? It's the location.  The hotel is situated in Tenderloin - which we weren't aware was known as a shadiest neighborhood in San Francisco.  While it's bearable in daylight...at night it is a total different story.  Definitely, do not recommend walking in the neighborhood.  Best to take cab or drive car to front door.

    23/01/14 | Link | Rating: 3.0
    87. Jimmy H.
    We enjoyed our first trip to the Bay area recently to see Dave Mathews with Tim Reynolds in Oakland.  The hotel is conveniently located near major attractions and not far from both Wine Country and the Paramount Theater in Oakland.  The problem is that to walk anywhere one must endure panhandlers and hookers on streets that reek of urine...... Not the hotel's fault; however, greater care could be taken to make guests fully aware of the shuttle and other options.  The parking garage charges $27 for an "oversized vehicle" (we had rented a small Nissan SUV).  It is "staffed" by an attendant who is rude and never in his kiosk...... Plan on an additional 10 to 15 minutes on any trip to retrieve your vehicle and expect the hassle of paying each trip rather than just at checkout.

    We did not use the complimentary continental breakfast because I was not aware of it until I was writing this review and saw it on some other reviews.  The same is true for the roof top lounge...... Another win for the staff.

    The room was small overlooking the parking garage and a brick wall.  The carpet was full of stains and cringe worthy of a hotel that was listed as 3 star on Priceline.  The patio is no more than wide enough to set your shoes out to dry if you see the ocean.  (Muir Woods and Muir Beach are both uncongested and amazing.)

    We also were required to pay another $15 per night because our daughter stayed with us.  I am not sure what she did to inconvenience the hotel that much other than sleep in one of the two beds we supposedly would have had full access to had she not been there.

    If I had the trip to redo, I would have found a B and B near Napa or Sonoma and made the short commute here for the sites.... Especially since parking would have been the same.  Stay up there, be refreshed, avoid the hassle..... This three star hotel has not earned our repeat business.

    It is in reality no more than a 1 1/2 or 2 star hotel as there is no distinction between it and a Super 8 or Howard Johnson other than being downtown.

    UPDATE:  we searched our things and found the comp tickets in the packet from check in...... Again, a little communication would have gone a long ways; however, the breakfast was delicious.  Nothing extravagant with limited choices, but good nonetheless.

    18/01/15 | Link | Rating: 2.0
    88. Jared J.
    This is a great hotel. Service was fantastic and the room was stylish and clean. My room came with continental breakfast, which was adequate. My room did not have air conditioning, but there was a fan in the room that kept the heat manageable. I was at this hotel in the beginning of March (2015). I imagine not having AC in the summer could be a bit of an issue.

    I only gave a 2 star rating because of the hotels location. For me, the poor location overshadowed the good parts of the hotel. Cova Hotel is located in the tenderloin district. During the day it's not terrible, but at night it takes a sharp turn for worse. I have traveled to many large urban cities in the Unites States and Europe and this area in San Francisco was the only city where I felt I needed to be on red level high alert. The streets are dirty and there are a lot of transients and people who just give off a bad vibe. If you're a woman traveling alone or a family, pay a little more and stay somewhere else.

    04/03/15 | Link | Rating: 2.0
    89. Ric R.
    We stayed for 4 nights at COVA and were happy with our Hotwire deal.  COVA really lies somewhere between 3 and 4 stars and could easily be a 4 star hotel, if only for some minor tweaks.  The staff at the front desk is courteous and welcoming, as is the group that works in the parking area for the hotel.

    Despite the "I just burped in your face" looks I received from friends familiar with the Tenderloin District, after I informed them where we were staying, there is absolutely nothing to be fearful of when roaming the streets nearby the COVA at any time of night.  

    The room was comfortable and modern, as was the bathroom.  The free WiFi is a huge plus, especially in a major city where every perk seems to come in the form of an additional cost.  Yes, they don't have A/C, but we were there in November of 2014, so none was needed.  The only issue I had with our room was that the carpet was really dirty and the off white color of the carpet could not hide the fact that it hadn't been professionally cleaned in a while.

    The Continental breakfast is much better than how it's described.  It's offered at the restaurant adjacent to the hotel and includes your choice of several hot options, including eggs, sausage, potatoes and fruit.  You'll be hard pressed to find a better traditional breakfast option, so save yourself the time and try breakfast at the hotel.

    I'd definitely stay here again and recommend that others do the same.  Your within a 10 minute walk to Union Sqaure and right around the corner from a strip club!

    *Tip 1*
    Go up to the rooftop area at night for some great views of the city.  I wish they had a bar up there with some music and a fire pit (Suggestion, COVA!!!)

    **Tip 2**
    Walk to and from Union Square at night.  The people in the Tenderloin are nice and the people watching is fun.

    ***Tip 3***
    A guy runs a t shirt and hat shop on the corner of Larkin.  His clothing line consists of some fun stuff and he's nice to talk to.

    10/04/15 | Link | Rating: 3.0
    90. Alex L.
    The Cova, at least by San Francisco standards, is an inexpensive option for budget travelers. That's probably because it's in the Tenderloin. But its unusual layout set back from the street means you're somewhat removed from the honking horns and random screaming arguments that emanate up from the street. It's like stepping out of a horrible neighborhood into a somewhat decent one.

    The room was a decent size with all the basic amenities you'd expect. Hot running water with good pressure, black out curtains, a little bench to sit on and a bed that offered middle-of-the-road comfort. The front desk clerks were always chatty and friendly even when dealing with some more unruly guests.

    The biggest downside is that the valet lot is directly beneath the hotel, meaning random car alarms and valets shouting at each other were some of the noises I unfortunately could not escape. If I stay here again, I'll request a room away from the street side.

    07/05/15 | Link | Rating: 3.0
    91. Tamika B.
    Great kind staff! if walking from the train station, be careful of which way you walk to get to the hotel. Other then that it was a very comfortable stay from the bed to the shower! The staff is great and directions and most things are just walk away including to Union station.  The bistro connected to it has a great brunch and the menu overall is good.

    11/04/15 | Link | Rating: 5.0