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Fairmont San Francisco in San Francisco, CA

Fairmont San Francisco in San Francisco, CA

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World-renowned - The Fairmont San Francisco hotel presents an awe-inspiring picture of historic San Francisco. The grandeur of the hotel coupled with its reputation for impeccable service promises a truly memorable experience.

 

Company Info:

Rating: 3.73

Address: 950 Mason St, San Francisco, CA, 94108

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    Comments (591):

    1. Misti L.
    This place is just classic.  I love it when I have a wedding here and when the couple have a suite I'm just thrilled. I have tons of room and the views are amazing and the suites are just beautiful and spacious.   I haven't been to Tonga in eons but it used to be fun and you have to have a good hotel bar.  You just have to!

    17/01/07 | Link | Rating: 5.0
    2. Scott R.
    The Fairmount is at the top of Nob Hill and this area is really fancy and not as crowded or dirty as Union Square. It is in a good location because you are on the top a big hill, so you can see and get to everything. The St. Mary's Cathedral is across the street. The Mark Hopkins is across the street and it is just as swank as this one. These hotels are close to everything - Union Square, Chinatown and North Beach - and are problably the nicest in the city.

    As far as restaurants go, I have not eaten at Rue Lepic, but it is one of the nicest and intimate places nearby on Pine St. The other place if you are going for romantic or intimate is Cafe Mozart on Bush. Both are up there in price. My personal fav in the area is Belden Place. You can't go wrong here since it is a row of 5 European-style restaurants. You can get French, Spanish, Italian, etc. The alley is between California and Bush just past Kearny. The alley is lit up with lights and everyone is eating outside. It has a really European feel. It is much more affordable for a nice restaurant in the area.

    17/03/05 | Link | Rating: 5.0
    3. sharon p.
    I had my wedding here not too long ago and the service for the hotel, not the catering department by the way, was just disgustingly horrible. Many of my guests coming from out of town booked rooms months in advanced to find that when they arrived the hotel, the hotel had overbooked and my guests had to either wait or not even be able to stay at the hotel. Instead many were shipped to the Omni with a 20$ taxi cab voucher. What kind of 4 star hotel overbooks after having made reservations on the actual hotel website????? On top of that, I was placed in their bridal suite that ended up being barely larger than the tower room suite. It was not a "bridal suite"; there were no chocolates, champagne, or mints. On top of that there were nasty stains on the curtains and huge gash marks on the coffee table. The staff also blatantly lied to me, describing the room as the same size as their diplomate suites (I may not come there often, but I'm not stupid either; this is far from the truth). Furthermore, the staff that I encountered, bell hops, concierge, front desk staff were rude and abrupt. I even ordered room service and the woman on the line gave me the wrong order and argued with me when I told her  that the order (who orders 2 pitchers of coffee with only three pastries ?)was completely wrong. They even took back the items that were wrong after the items had sat in my room for about 20 minutes (that's just weird---will they give it to someone else??).She spoke so fast and rudely, I even had to tell her to slow down . My first night I was there, I was in tears because everything was going wrong...the night before my wedding! My guests were stuck in the lobby and my room was tiny. Now besides the hotel itself, the reception festivities in the Crown and Venetian room were good. The catering staff and waiters were excellent, and the food was good. My feeling is because this hotel has been around since the 1900s, they hotel assumes it's glorius status will never change regardless of how good their service is. It's just sad that such a historic site and supposed prestigious hotel could be run so poorly. I would not recommend staying here if you have other 4+ star hotels to choose from (like the Westin St. Francis or Intercontinental Mark Hopkins)

    11/08/09 | Link | Rating: 2.0
    4. Jean W.
    The rooms make me think I am in a movie, where there is the old boys club scene, the smoking rooms don't smell like an ash tray, and something about how it's build on a hill, lends something of a I want to run around here like a kid. I would love this stately hotel more than anything, if only they didn't charge $50 to park a car and for some reason they tried to slip me extra towels at 630a. Without any sort of request made. That's not kosher, I was sleeping, and I don't know what you sleep in, but I know I don't want my hotel staff to know what I sleep in.

    26/04/05 | Link | Rating: 3.0
    5. charlene l.
    its nice...  i enjoy it when my parents stay here but, i would never choose it.  it is really overpriced.  the people who work there are pretentious.  the bathrooms are really dirty, and do not even speak to me about the tonga room ($10 a person just to be seated, i swear).  we had a great high tea, but for $40 a person it just as not that great. and what really annoyed me is that my friend is a great piano player, but they kicked him off (even though the piano was not in use).  the ritz carlton and the 4 seasons are better....

    11/12/06 | Link | Rating: 3.0
    6. P T.
    This is a feedback specifically on their afternoon tea service.  Do not try their afternoon tea, and do not ever pay to have their holiday afternoon tea.

    The Holiday afternoon tea is priced at $49 each, which is higher than usual price, so we expect better quality food as well as service, but we received the opposite.  Here are a few points I want to bring up:

    1) The quality of the finger sandwiches do not justify the price of the high tea.  The San Jose Fairmount location has much better afternoon tea sandwiches at a much cheaper price.  Other than the salmon sandwich, the rest of the sandwiches are made with very generic food items like eggs and cucumbers, which are of deli quality.
    2) We asked for jam to go with our scones.  About 8 mini jam bottles were delivered, however 2 of them have already been used - 1 is completely empty!, and the other has been opened with the safety seal broken.  This is not what I expect from a top tier hotel chain.  Did they bother to check the jam bottles?  Or do they recycle them?
    3) The hot chocolate we ordered with one of the afternoon teas was completely forgotten until we asked for it.
    4) One afternoon tea set is missing a few pieces (bottom plate of the 3 plate set) right out of the kitchen. While we were given extra pieces because of this error, no apologizes have been made, in fact, no apologizes were made for #2 or #3 either.

    This is by far the worst afternoon tea experience I have ever had.

    05/01/07 | Link | Rating: 1.0
    7. Anjali K.
    Want to feel like a princess: Have high tea at the Fairmont.  If the amazingly attentive service, the soft but not annoying music, the plush (almost chintzy but not quite) overstuffed arm chairs or the brewed to perfection tea doesn't get you to fancy princess status, then the bottomless champagne and tiers of scones will.  

    (They are there to help you too, my pregnant friend explained her food limitations because of the baby and they IMMEDIATELY created a mommy-friendly tea tier for her!)

    17/02/06 | Link | Rating: 5.0
    8. Cathy T.
    My wonderful fiancee surprised me by whisking me off to the Fairmont for the night as a special treat. Yes I know, I'm staying in a hotel about eight blocks from our actual apartment but dude, it's the Fairmont! I ain't complaining. This is everything a hotel should be, gorgeous, old school interior with a real attention to service and detail. Every employee we dealt with was friendly and gracious and even though they knew we were only staying one night for fun they did their best to make our stay enjoyable. The rooms are very nice and the bed may be the most  comfortable bed I've ever slept in. We splurged and got room service and I highly reccomend the lobster club. Mmmmmm, a whole half of a lobster tail on a giant croissant that came with delicious, hot and salty fries. Delectable. We also got their breakfast buffet the next morning which was awesome. They have everything! Fresh made waffles, omelet bar, breakfast burritos, smoothies, every kind of roll and croisant imaginable as well as a lovely selection of fruits and cheeses. This experience totally lived up to my expectations and more. Thank you honey!

    22/09/07 | Link | Rating: 5.0
    9. Fatty A.
    I attended a meeting here yesterday.  I didn't stay here but I got a chance to check the rooms out.  They looked really nice and reminded me of the Palace hotel.  The room had a walk in a closet and a fairly large bathroom.  I am sure it costs an arm and leg to stay there but it looked like it was well worth it.  The meeting rooms were really nice reminding me off old money.  Everything was decorated nicely.  There was also a lunch banquet and this is where the hotel lost a star.  One service lady spoiled the whole event.  When our table was being served our entrees but two people on the table didn't get their food.  When we asked the lasy server for two more entrees she thought they had already finished eating and didn't want ot serve them food.  This was interesting because the entire table didn't touch their lunch yet.  We told her to look around the table and look at the untouched food in front of everyone.  She finally mustard up enough brain cells to figure it out.  The food itself was terrible.  I would not recommend eating here.  When everyone finally received their entrees we asked the same idiot for more bread.  She told us they were out of bread.  This was funny because people at the adjacent tables were being served bread.  We asked her lazy ass if she could find some in the back.  With hesitation she gave in and brought bread for half the table.  Ridiculous.  This lady wasn't very nice and she wouldn't listen to people when they requested not to have their dishes taken away.  For a 4 star hotel the service was way below subpar.  If you don't like your job quit!  Otherwise have some fucking pride in what you do.  In the end everyone was just entertained by the stupidity and lazyness of this server.  I guess thats what happens when you can't get your Good Enough Degree.

    03/03/07 | Link | Rating: 4.0
    10. Gee C.
    Wow, I was shocked at how awful the service is at The Fairmont. Very unfriendly and unprofessional. We tried to get service through the proper channels but had to go to the concierge just to get the maitre des who initially denied us to take our order.  The two maitre des certainly did not live up to their title since they could not master our request. On top of that, they screwed up our food order then charged us for their mistakes.

    27/12/07 | Link | Rating: 1.0
    11. natashka o.
    Natashka is just reviewing bathroom here. I have spent protracted amount of time in Fairmont bathroom with my friends, Alice and Patrice. I will not reveal what activity was taking place, but suffice to say, the mirrors are gilded, the stalls roomy, and there is an elegant lounge area with cushy sofa. Five star.

    14/07/05 | Link | Rating: 5.0
    12. Leesee A.
    the lobby is beautiful and location unbeatable. wonderful old-time charm. the rooms are relatively spacious but not luxe by any means.

    the pros: big walk-in closet, views, outdoor gardens, top-notch staff.
    the cons: toilet runs all night, some outlets don't work, wireless internet unpredictable.

    it was nice to stay in an sf landmark but will probably opt for the westin or w next time.

    20/01/09 | Link | Rating: 4.0
    13. Melissa W.
    I had a really nice time at their afternoon tea. I met a friend who was staying at the hotel and we lingered for about 2 and a half hours just enjoying the decadence. Sparkling wine, a selection of teas, scones and other bite-sized goodies were all very nice.

    04/11/06 | Link | Rating: 4.0
    14. ellyk E.
    Fantastic brunch.  All-you-can-eat buffet with an omlette chef, pastries, fruit bar, smoothies, brekky burritos, meats, cheeses, eggs benedict, coffee and juice for $25.  If you, as I, have an insatiable appetite after a night on the town, this is the place for you.  The bacon is crisp and the coffee is good.  Spend a couple of hours and enjoy a few courses to take it all in.

    23/04/06 | Link | Rating: 5.0
    15. Danielle S.
    We really enjoyed our short stay at the Fairmont. Everyone was extremely friendly and the room was nice. Our only complaint is that our neighbours were extremely loud and the walls very thin so we could hear their conversation. Internet price is also high considering the price we paid for the room.

    30/03/09 | Link | Rating: 4.0
    16. kevin e.
    We started our honeymoon here many almost 14 years ago-  They have since renovated- I am happy to say it is still the top notch hotel it was then- Just a little updated- Thumbs up !

    07/04/09 | Link | Rating: 4.0
    17. oona m.
    the fairmont is a true san francisco institution. the rooms are beautiful, and the views are insane. their catering staff is absolutely lovely- i highly recommend them for any large event you might have. and the food has really really improved in recent years.

    28/03/08 | Link | Rating: 5.0
    18. julia t.
    wedding night 2007. five stars for the hotel being beautiful. 4 stars when we get to the room and the "romance" package with champagne and rose petals aren't there (which we had to pay out the nose for). 3 stars when they finally bring the champagne (with no rose petals) at 9am in the morning... remember, wedding night... 2 stars when we go downstairs to ask about it and find out they not only don't care about their screw up, or that it's our wedding, but they also "accidentally" charged both of our credit cards because we checked in at different times. that means they put a hold on both cards and it took a week to get the charge off...  one star for being a beautiful nostalgic hotel with no brains or service to keep it up. thank god we checked out and went to the four seasons, now they know service!

    24/02/08 | Link | Rating: 1.0
    19. Meranda B.
    One of the best high teas in the city!

    21/09/06 | Link | Rating: 5.0
    20. Anna L.
    My favorite hotel in the city.  Love the lobby, the views, the location, the history and the old fashioned rooms.  This place is classy and whenever I get to stay here for work (events) - I consider myself very lucky.

    03/01/07 | Link | Rating: 5.0
    21. Jessica G.
    I have stayed here twice now, and had the same experience both times.  It is one of the loudest hotels I have ever been in.  I think this comes from it being very old and the walls are paper thin.  If you plan on sleeping past 6am...i would go somewhere else.  The cleaning ladies have A LOT to gab about at 6am, and they LOVE to make lots of noise with the wheely carts and the guy next door probably talking in a normal voice on his cell phone..but we could hear the whole conversation....AHHHH I just wanted to sleep til 8!  Anyways its clean and the rooms are ok.  Its lobby is gawdy over the top typical Fairmont.  We were overcharged twice and they took it off with no questions asked (although it did raise a question to me...how many times do they over charge and someone doesnt catch it??  look at your $1,000 bill carefully!!)   Save up a little more and stay at the Ritz....or go up to Sonoma to that fairmont...its BEAUTIFUL!  And whatever you do do not have breakfast at the dining room here..see other review on that subject!

    21/07/08 | Link | Rating: 2.0
    22. becca k.
    Beautiful hotel, well-preserved, and great staff. Location is great: right at the top of the hill. Only downside is that I can't afford it!

    06/11/06 | Link | Rating: 4.0
    23. rachael s.
    fantastic, impeccable. i recommend staying in the older part of the hotel [not the tower]. the original details are terrific, and our room-hi 524!-had a beautiful view of the city with the bay tumbling out from under it. i love this grand olde dame!

    23/05/09 | Link | Rating: 5.0
    24. Shiho F.
    Awesome brunch!  I had my last brunch in the city with my roommates at the Fairmont before moving to Denver.  I moved into the city with a bang and left with a banging brunch.  I recommend their brunch for any special occassion or if you are a balla I'd tap that pretty often.

    06/12/06 | Link | Rating: 4.0
    25. NATALIE N.
    Staying at The Fairmont in San Francisco was quite disappointing. My fiance and I stayed at "The Fairmont" for New Years eve. Being it was going to be a special New Years for us being we recently got engaged. We bought the Symphony New Years package. Arriving at the Hotel ,service was very poor. We had to put our own bags on the carry cart to get them to our room. The light in the closet was not working therefore, had to have maintains come and service the room taking our time to have to wait before relaxing and getting dressed for the big night . Coming in at night or better said early a.m after the Symphony and Masquerade Ball, you would have thought that the Hotel would have been prepared for guests to be coming in late at night for valet par kings since it's the only way guests can park is valet and the parking charge is not cheap, $55.00 a night. We came in no one once again is around my fiance had to find someone at the desk and we were told that there was no one available at 1:15 when we came in. After explaining to them that cars were blocking the driveway since we were not the only ones coming in at that time on New Years . We were not the only ones who were staying at the Fairmont and had purchased the Fairmont Symphony package which also was not cheap . The person at the desk finally was kind enough to say he would take our car key and make sure someone would eventually park our car.

    Just what I have written down for anyone not want to return especially that a guest is paying good money to stay at a 5 star Hotel you'd think service would be better. Lastly our package included breakfast for two and my bill was charge for the breakfast yes the host at the desk did take it off the bill but I must say. That was a not so pleasant stay for New Year when My fiance and I had wanted to make it a memorable one for this first New Years as fiances. What a disappointment . Natalie

    07/01/10 | Link | Rating: 2.0
    26. Sam N.
    Almost no hotel can compare to this which is why it has to be given 5 stars.  Just on looks alone this hotel is fantastic, but then when you add in location and service then you have to just call it amazing.  Only downside is you have to be a gazillionaire to really afford it (I stayed for free!)  They have a fun restaraunt called the Tonga room where there is a band playing on a boat in the middle of a pool.  They even make it rain in that restaraunt.  The hotel is at the intersection of both trolley lines in SF so you can get to anywhere the trolley goes for $5.  Hotel is close to everything; Union Square, Chinatown, Fisherman's Wharf, North Beach, etc...

    03/11/06 | Link | Rating: 5.0
    27. charlotte s.
    i rarely make it up this hill... because it's a pretty long and tiring walk up... but every time i get to be up there, i truly enjoy the view of the fairmont.  a classic historic landmark to san francisco.
    the lobby is large and spaceous and the bathrooms are very nice :)
    even if you're not staying at the fairmont, it's nice to appreciate architectually while you're in the area.  plus it's close to another nice place to visit, grace cathedral with its labyrinths (one outside and one inside)

    27/09/06 | Link | Rating: 4.0
    28. K. T.
    I didn't stay here...but I did get a good enough impression to turn around and run in the opposite direction! I was meeting someone in a conference room, so maybe this place is not too kind to locals. After getting past the middle americans trying to be sophisticated, I asked the desk person for directions to the meeting room. No help...just a vague response and lack of concern. This place seems way past its prime and trying to rest on those tacky, old laurels. yikes.

    10/08/06 | Link | Rating: 1.0
    29. Francis K.
    I've never stayed here, but I want to!  This is one of the most beautiful building in our entire city...really a marvel to be seen !

    04/08/07 | Link | Rating: 5.0
    30. Catherine D.
    This is my favorite hotel in San Francisco, the architecture is beautiful, the location on Nob Hill is the Best, the lobby is gorgeous and the lovely stairs are perfect for the many brides here on  their wedding day. The weekend of our stay, there  were three weddings and the rooms were so beautifully decorated. We were on the 20th floor and it was so nice at that level with great views. Staff were so very friendly and attentive and professional. This is the ultimate. Hanging on the walls of the hallways are beautiful pictures of the hotel in the early days and during the rebuilding after the 1906 earthquake and fire. Many of our Presidents stayed here as well as leaders from around the world. This is true class and comfort and they know how to make guests feel welcomed. Even the bathrooms are gorgeous !   Thank You for a perfect weekend celebrating our anniversary, we will spend another  weekend here in December for Christmas !  It is  so wonderful I think it will turn into a regular local getaway. Our thanks to the Manager and Staff.

    14/08/11 | Link | Rating: 5.0
    31. scott p.
    Sure it's high tea- but is a $40 high tea?  Arguably.  Who are you going to argue with about it?  If you want high tea, you want high tea.

    26/08/07 | Link | Rating: 4.0
    32. Brianne K.
    The Fairmont is a San Francisco classic. Beautiful inside and out, great service, and so much history. I love the old photos on the walls. My parents stayed in the Sutro Suite, which was absolutely incredible! The views from their suite were breathtaking...they even provided a telescope, just in case you wanted to be snoopy.

    24/04/07 | Link | Rating: 5.0
    33. Cy W.
    We used to have an apartment next door in the Brocklebank. I loved watching all of the cars come and go and the buses pulling up to take pictures of such a historic hotel. The valets and porters that man the front of the hotel should be given a medal. I have never watched such a symphony of vehicular movement. They just control the flow smoothly so it doesn't interrupt the street. I do need to take some friends to the Tonga room. As a child it was so mesmerizing to be in a room with a pool in the middle and a band coming floating on a raft. My grandmother would tell me stories about how she would go swimming there when it was their hotel pool. If you live in the city or are in town, give it a look if you have time. We also appreciated that when my father showed up with 3 women from our family for an evening night cap, they didn't give us the dirty old man with his harem look. Thank you for being a stellar place with such a rich history

    20/09/09 | Link | Rating: 4.0
    34. L F.
    The Fairmont hotel is a great hotel.
    They hosted my wedding and the catering department  did an amazing job. They made my wedding day perfect! (Thank you Barbara Greaves)
    We often go back for brunch & highly recommend it.

    29/04/08 | Link | Rating: 5.0
    35. Will H.
    Valentine's Day get away for two San Franciscans went great.  Got a nice price on groupon (our reservation process was pretty smooth), arrived early for one of the last dual massage appointments at Club One, which was pretty great though a touch pricey for $90/hr, and then checked in a little ate for a nice 6th floor Exterior King room in the main building. Great bed!  Thinnish walls. No robes in these rooms.  Valet is expensive, but super convenient for the neighborhood and the tight overnight schedule.  Cable cars right outside made for a convenient ride to dinner, and then we came home and strolled the grand lobby, roof garden and tried to take a peek at the nicer views from the north tower.  This hotel has some pretty amazing history, and you can browse all of the photos and keepsakes in the halls. Tonga room is an odd blast from the Tiki lounge past. Laurel court has a typical pricey hotel buffet breakfast.  Next time might consider springing for the more expensive north tower rooms for the bay views!  A nice in-town getaway for us!

    17/02/10 | Link | Rating: 4.0
    36. Patrick G.
    I power-lunched it at the Fairmont's restaurant, just past the lobby. The Nob Hill burger didn't disappoint. Excellent french fries. Twenty bucks for a hamburger is kind of pricey, but whatever. A woman in a white dress rolled out a giant harp just as we were leaving. That should describe the atmosphere.

    05/03/07 | Link | Rating: 4.0
    37. Raj M.
    This place has loads of old school charm.   A classic SF hotel with a nice lobby, friendly staff and simple old school rooms.   We splurged and went with a suite, it had a huge balcony that was great for eatinig breakfast on and just relaxing after hitting the town... not to mention great for a late night smoke.

    10/02/08 | Link | Rating: 5.0
    38. Christina S.
    I have many fond memories of the Fairmont.  I've been sloshed drunk out of my mind at this place way too many times.  My last holiday party was in the penthouse with an open bar and food galore.  The penthouse patio rules!  The hotel bar kicks ass too.  Thanks for the champagne that made me think it was a good idea to walk down the hill to the Ritz Carlton.  That's another story.  The Crown Room is eleglant and the view is breathtakingly amazing.  If I were ever to get married, I wouldn't mind having my reception in that room.

    15/02/07 | Link | Rating: 5.0
    39. Nish N.
    Classic Nob Hill hotel, but I think it's time for a remodeling. The new towers are great but the more traditional rooms need a makeover. They have  a great brunch and tea in their main dining area, and the infamous Tonga Room is situated here as well.

    23/03/05 | Link | Rating: 4.0
    40. Kyle M.
    By reviewing Yelp.com and their website, I thought that this place would be great, yet much to my dismay it was far from it.

    The lobby and the front desk persons are at first personable, friendly and helpful; however, the housekeeping is not doing its job at all!

    I went into my hotel room and found an old pizza box complete with a stinky onion pizza that was left over from the person before.  My room the next time it was serviced by the housekeeping staff was missing a bathmat and a few other things.  

    What made it worse is that I complained; however, due to the fact that I look rather young, my complaint was ignored.  I had to remind them of it later, and only then did I get an offer of some compensation involving a free breakfast (which of course is of no use as I have to leave at 7:00 am - murphy's law right?)

    The staff was trying to be helpful, but only after being reminded.

    One other thing that I noticed and thought was interesting was that there was a gentleman cleaning all the surfaces of the tables for most of the night, but there had been a dirty tissue in the corner of one of the elevators since about 5:00 pm...  This place needs to get its act together in terms of general housekeeping...

    I would give it a 4 based on it's location, the beauty, etc.  But I give it a 2 on the service.

    If you're a light sleeper I'd suggest bringing some earplugs too... the hallways make every little noise magnify 10X.

    29/08/08 | Link | Rating: 2.0
    41. Mariangela S.
    5 stars for the Crown Room on the top floor of the hotel where I recently enjoyed the view while attending a Prosecco tasting. Some folks were loving the view more than the bubbly...it was a tough choice!

    06/07/07 | Link | Rating: 5.0
    42. Kymberli C.
    The mountains and hills you have to climb just to get to this place.  I've been here twice, once for a bridal faire and the second to have drinks at the bar.  Both times, I felt like I was going to pass out after climbing the hill just to get here, andddd we only parked in the parking lot too! haha...I wish I could stay here but it will probably cost an arm and a leg.  The bartenders at the bar to the right when you walk in the front door are extremely friendly.  The bridal faire that we attended was also fun.  They offered free bubbly and free tastes of the food that the hotel would prepare if you would have your wedding reception there.  The food was really good and we kept going back for more.  It's funny taht everyone yelps about the bathrooms.  They are very nice... there is a basket of lotions, soap, even perfumes and there is a huge lounging area in the woman's restroom.

    29/03/07 | Link | Rating: 4.0
    43. Victoria B.
    This is my mom's favorite place to stay and she was so apalled that I gave it three stars she hounded me for months to change it, so I did.

    The service is good  and its lovely at Christmas time, but the rooms are tiny, and for the most expensive hotel in SF (parking is $50), I just demand more.

    50 Feet away is the Hotel Intercontinental (half the price) and 200 feet away is the Jeanne D'Arc (one third the price) and I would recommend either over the Fairmont... UNLESS you're getting married... in which case I say do it and do it first class, money be damned!

    25/08/06 | Link | Rating: 4.0
    44. DJ Willow F.
    One of the absolute best places to go for TEA! I've hosted and have attended many a tea party here in my time. They are so cool Villeroy and Boch commisioned an exclusive tea service set just for them. I just love the turkey and pumpernickle finger sandwiches, my only wish is that they served more devonshire cream. At my last tea party we smuggled in extra, our waiter was impressed at our valliant effort. Do have a Kir Royale for me while your there.

    06/07/08 | Link | Rating: 5.0
    45. Jennifer N.
    It wasn't bad, but it was just old and spooky - especially the hallways. I stayed on the fourth floor after paying for an upgrade to not face a building on the seventh. The room had poor lighting and old art (yellowing) on the walls, as well as marks. They charged $5.50 for a soda in room (plus tax), charged for $1.50/page for printing boarding passes (I know!), $13.95 for Internet, etcetera. The location was at the very top of the hill, so it was quite a walk to get there. It wasn't close to a grocery store, so $5.50 looked doable. The concierge and front staff were very helpful, and the lobby is old but lovely. Still, I've just stayed in much nicer places for the price.

    10/11/10 | Link | Rating: 3.0
    46. ELIZABETH W.
    One of the best breakfasts that I have had.  Yes it was pricey, but the rents were in town, so that was okay with me!  Five dollars for a glass of OJ seemed like a rip off, but it was damn good orange juice.  My mom and I both got omelets and were VERY happy!  My mom even said that it was the best omelet she had ever had.  Mine came with potatoes that were delish and not too greasy and hers came with fruit that looked rather tasty as well.  All in all a five star experience!

    12/06/07 | Link | Rating: 5.0
    47. Karen K.
    It was my dream wedding. We wanted our guests to have the complete San Francisco experience and boy did they ever. The wedding ceremony in the Pavilion Room with Cable Cars clanging in the background. The beautiful Penthouse Suite for cocktails and an unbelievable view of downtown SF. Then the most amazing dinner reception in The Gold Room. It was so grand!

    I initially thought about having my own wedding planner but Jamie Fields and Al Smyth took care of every detail and the whole thing was just magical. The food rivals any 4-star restaurant in The City. The crab cakes were a BIG hit and the filet mignon was grilled perfectly. The wedding cake from their bakery was incredible, lets just say we food-saver'd the top layer for our one year anniversary but we really just wanted to eat it the next day. YUM! The service from the very beginning was amazing. Not a single detail was left out. Even the after party at the Tonga Room was amazing.

    We couldn't have asked for anything more...except "can we do it again next year?"

    28/01/09 | Link | Rating: 5.0
    48. Deb D.
    What a wonderful experience staying at the Fairmont was!  I reserved the room through their 800# and got a great deal - 2 nights in a Signature Room with parking included (thank goodness!) and free Wi-fi.  The view from our room was of the Bay ; Golden Gate, Alcatraz, Coit Tower, Treasure Island, we could even see the corner of the TransAmerica building. The restaurant and bar Laurel Court is a good place to eat and have cocktails (their crab cakes are to die for).  We also ate in the Tonga room, which was a fun experience.  There are only a couple minor things that the Fairmont could do better.  #1 - Get new towels and robes!  Holy moly these things were thin and scratchy.  I expected plushness, but that was not to be.  #2 - Make sure you check your bill BEFORE you leave the hotel.  They overcharged us almost $500!  I'm glad we noticed before we headed back to the South Bay.  This hotel is a fabulous choice for a special occasion, and I'm glad we had the opportunity to stay there.  Well worth every penny.

    26/03/12 | Link | Rating: 5.0
    49. Virginia J.
    This is one of the most magically beautiful places in San Francisco. The restaurant and bar make a great place to sit and enjoy. The staff is attentive and professional, the decor is georgeously old SanFrancisco, and the menu is creative and ever-changing. The plush chairs and solid tables make this a great place to sit and reflect, write, or observe the patrons over a classic cable car! Iv"e been here dozens of times and each visit has been wonderfully inspiring. From live harpists to pianists, even the sound is heavenly. The architecture is significantly reflective of ancient Roman times. Add a little ambrosia and this could be Olympus!

    18/10/08 | Link | Rating: 5.0
    50. amy T.
    We used the groupon for the King size suite.  The first room was on the second floor.  It was loud because it had an adjoining room.  The walls were super thin and we heard two women having lots of fun.  The second room was on the sixth floor.  It was better, but the room was so dated and old.  I felt like I was on Mad Men and needed an ash tray.  Wait reality check the small bottle of water was $8.  The bathroom was far from fancy.  The robes were there, but not plush.  The bed was soft and comfortable.  You pay for being at the hotel and not the room for sure.  So, if you are not going to spend time in the room, don't!

    18/02/10 | Link | Rating: 2.0
    51. L K.
    The location is great for SF sight seeing.  The room was kind of small for the price.  The breakfast buffet was convenient but expensive.  The staff was great though.  Really friendly and helpful people.

    20/11/10 | Link | Rating: 3.0
    52. Vanessa G.
    If you ever have a chance to hang out in the Swigg Suite Penthouse--DO!!!  I've always loved the Fairmont for its old-school, classy style.  I recently attended a formal ball in the penthouse suite.  Tons of rooms for different activities, friendly service, and an overall unique place.  There is also a beautiful balcony with a great view of the east and the bay bridge.  You'd never find an establishment like this in Las Vegas, but there is something truly magical about taking a step back in time and appreciating it for what it's worth.

    19/06/07 | Link | Rating: 5.0
    53. A S.
    Eek!  Can we say "so yesterday"?  Unstylish decor, outdated furnishing (yes, even for old world!); unprofessional, unfriendly, slow, & discriminating service... is this "supposed" to be one of the best hotels that SF has to offer?  I sure hope not because the Fairmont Hotel in SF is unable to deliver 5-star service like others in its class.  Perhaps my expectation is too high for a hotel with such reputation & many might have considered it as one of the best in the 60's, 70's, 80's, & even possibly the 90's... however, definitely not the 2010 based on my recent patronage!  The hotel management will gladly take your money during reservation but be ready for verbal & mental abuse when it screws up your much anticipated weekend!  IMO, the Fairmont Hotel should not charge its rates if it can't produce the goods.  Please stay away from the Fairmont Hotel in SF & find a "true" 5-star hotel because there are plenty to choose in the City!

    15/03/10 | Link | Rating: 1.0
    54. Val G.
    Loved this hotel.  Lovely area of the city.  Nice old-world feel.  We got a big room with an adjoining room for our kids at no additional cost.  The staff was helpful and friendly.  The decor is traditional and "old world" for sure, but it's lovely.  Just lovely.  I would stay here again in a heartbeat.

    01/03/11 | Link | Rating: 5.0
    55. zoe z.
    me and my girl went for afternoon tea on sat, overall is very good! however i make a reservation  on open table and put me on 11:45am but when we there the lady told us that the afternoon tea is start at 1:30pm so we wait it and they put us on a new list, the food is good but is small i mean small is like a chocolate size, but is good! just a reminder just dont make a reservation on open table if for afternoon tea! just call or walk in!

    31/01/11 | Link | Rating: 5.0
    56. Sharif E.
    Excuse you, Fairmont, charging $45 for a few hours of parking?  

    You should be ashamed of yourself.

    15/03/09 | Link | Rating: 3.0
    57. John R.
    Beautiful property, poor service. The walls in the old building are thin and you can hear everything - hope you don't end up next to a baby like we did. The views (of the outside) are great. Those of the inside are dreadful. On the day we were checking out, the maid came into the room shortly after 8am. We shouldn't have had to have the "do not disturb" sign up because we were checking out that morning. She came in again 30 minutes later. The tub drained poorly and the front desk guy seemed clueless as to what to do. The valet guys are surly. In all, surprisingly disappointing.

    25/05/09 | Link | Rating: 2.0
    58. kavi r.
    Probably more like 2 1/2 stars.

    Stayed here as part of my birthday weekend. We were actually considering going to to go to the W as that is more our style, but thought we'd do more of a holiday cheer/close to Union Square and close to some favorite restaurants/get mired in history-type of getaway. So I think I would summarize by saying the Fairmont is probably resting too comfortably on its laurels

    Issues:
    1) My DH booked a deluxe room with a king bed. When we got there, it was a smoking room, which we didn't ask for. What hotel these days assumes smoking unless you specify non-smoking? The gal at the desk offered us a room with 2 queens, a basic room with a king bed or a "wonderful suite with a great view". My DH enthusiastically said "suite" (duh!) and was told "ok that will be an additional $500." Umm - ok - not!. He then explained he's 6'4" and a queen bed can be confining, but no sympathy. She kept saying there might be some way to remedy the situation (including offering to take the room of someone who had not checked in yet in the hopes he/she wouldn't care that it was a smoking room - we turned that down) but each option she checked turned out to be 'no.' It didn't really feel like she was really helping us when we ended up standing around for a long time with no resolution. She never apologized despite our obvious frustration and then cheerily said "Happy Birthday" as we walked away from the counter! Clueless. We finally agreed to take a look at the the double queen room and called the reservations manager from there. She promptly found the type of room for us that we booked - but sheesh, that's 30+ minutes of my life I won't get back.

    2) Bill included parking even though we had booked a package that had it included. Turned out it was an easy fix, but still kind of annoying.

    3) Hairdryer conked out after a minute of blow drying - sucks to have bad hair on your birthday!

    4) No hot water in the shower - sucks to have a cold shower on your birthday.

    So overall although I had a lovely birthday weekend, it was more DESPITE staying at the Fairmont instead of it being material to my good time. I do think the hotel lobby was decorated beautifully for the holiday season, the breakfast was pleasant, and the service staff generally friendly, so all was not lost. But far from flawless, which given the price range of the Fairmont, one would expect.

    12/12/10 | Link | Rating: 2.0
    59. Simpson W.
    This hotel is beautiful for the old historic look that it carries! Has a very old school feel to it which is what I like! My father was actually employed and had a high level position working at the Fairmont. He would always tell me story's of of all the great times he had working here and all the great celebs that he got to talk and deal with! But the rooms are very classy but small. It's to be expected since it's such an old hotel. But they did do some updating such as putting in flatscreens in the rooms. But the lobby is where it's at! I like sitting in the lobby and just looking at the walls and check out all the amazing detail of the architecture work of the building! And just think what it was like to be there in the 60's and 70's when my dad was working there... Overall my experience was great here! My only complaint was that the room we got booked in had a leakage problem with the toilet. And this was due to the seal around the base of the toilet missing.. But I went down to the lobby and mentioned this to the staff at the front desk and they immediately switched us out of the room and also upgraded us to a suite! Problem solved and great customer service! If you wanna check out a classy hotel with an old school feel go to the fairmont!

    06/11/10 | Link | Rating: 4.0
    60. Whitney W.
    Well I don't know what I can add that hasn't already been stated again and again.  It's just an wonderfully gorgeous hotel with amazing service.  And the views...mesmerizing.

    21/04/11 | Link | Rating: 5.0
    61. Chris S.
    It was 2005 New Year party for my company. ETM, Inc electronic, Julie was the organizer, shout out to her for getting us the PENTHOUSE. Well, I was told that a lot of president stayed at the penthouse when they came for business. Love the view at night in that room, plus, we get to walk on the balcony of the pool room. The living room they converted into dinning room. Oh!!! yes, I'm grad that I got the room for that night. I was so wasted to the point that I can't even walk. I think I got rip off on the room, I got a wall for the view. This place for company or private party. The best New Year for me.

    21/03/09 | Link | Rating: 5.0
    62. Adam W.
    I stayed here for a special occasion this past weekend.  Our room was in the new tower and overlooked the Golden Gate bridge, Alcatraz, Coit Tower, and the city below.  If you can, try to get one of these bay-facing rooms -- it is spectacular!

    About seven years ago Canadian Pacific Hotels merged with Fairmont, so this is my first non-Canadian Pacific Fairmont experience.  The old CP hotels in Canada are known for their architectural splendour and great service.  The San Francisco Fairmont lives up to this.  Actually, it is the flagship Fairmont hotel as I'm told.

    The decor is timeless and suits the hotel well.

    It loses the last star for the high price.

    16/07/06 | Link | Rating: 4.0
    63. Alissa T.
    Great location, great view, great memories...
    I love the architecture, it is really beautiful. There is the new wing and the older wing, both times we stayed at the older wing which I think is prettier..Service is great, even though we did request foam pillows when making the reservations and when we checked in it was down pillows and the room service made a mistake on my breakfast order and did not say sorry or anything. But besides that two blips they were nice and friendly

    03/01/07 | Link | Rating: 5.0
    64. Cali K.
    I am yelping about my experience at having tea here....but my 2 stars cover my overall experience.

    I called a few "established" hotels against if they had afternoon tea but many of them only had service on the weekends. Seeing I was in town on a Friday, The Fairmont was recommended since they had a daily tea service. I arrived at The Fairmont around 2:00pm and had about 30 minutes to just kill. So I just sat in the lobby and read the WSJ and the New York Times provided by the concierge desk. I thought the lobby was beautiful.

    Now getting to the tea.  Their basic tea service was a champagne afternoon tea.  The have  menu that is similar to how afternoon tea was served many many many moons ago. Thus there was the basic cucumber and cream cheese, salmon and cream cheese, and egg salad sandwiches.  The scone that came with the set was one large scone, however a lot of other places would have given two-three smaller scones. The scone came with a lemon cream and butter. There were five small petite desserts that were delicious!!! My waiter was very attentive and very friendly.

    Based on the tea service I would give The Fairmont 4 stars.

    HOWEVER.....

    The staff spoke English that I could understand!!! Oh wait the staff was mostly white! Okay ....well almost every single staff person I passed by smiled at me. I was trying to look for the elevators to view their reception room that people rave about. I asked four staff members for directions and although they gave me directions, NONE of them offered to walk me to the elevators. Yes I could have asked one of the staff members to walk me to the elevators but after the second person only gave me directions I wanted to see how far this could go.... Jeez the homeless people in San Francisco would even walk you to the bus stop if you were lost........But what kind of four star establishment has a staff that stand there like fake plastic toy soldiers....oh yes... The Fairmont!!

    Oh I finally went to whatever room it was that was famous..... but if you're looking for a great view in Nob Hill...cross the street to the Mark Hopkins. Much much much better view!

    22/05/07 | Link | Rating: 2.0
    65. Jay E.
    The Fairmont is the hotel that all other hotels aspire  to become.Elegant, luxurious, well maintained, wonderful  and knowledgeable staff, exceptional service, great food. Its what you demand in a luxury hotel.Once upon a time I had the priviledge of getting a tour of the kitchen,  a few suites and the ballrooms,( The concierge at the time was a friend.) The rooms were breathtaking. I actually got a chance to have lunch in the kitchen and the food was, what can I say too delicious? too grand? ..hell it was just  good! I get to go there a few times a year as a friend of mine has a wonderful flower shop off from the lobby. the jewel in the crown that sits atop the hill...

    10/02/09 | Link | Rating: 5.0
    66. Mike M.
    We pricelined a 4 star hotel in Union Square area for $120 and got the Fairmont, actually it's the second time we got this hotel. Great location and impeccable rooms and luxury. We upgraded (for an extra $40.00) and got a killer room with a view of the city (I recommend doing this). Parking is steep at $50.00 a day, but it's a nice area and you get in and out privileges. This is old school luxury, and a better value compared to the Mark Hopkins next door. When we checked out I carried my 1 small piece of luggage out to the front door and the bell boy insisted on helping me load the bag into the trunk, nice, but then he stood there waiting for a tip. His effort wasn't really worth a tip, but I felt obligated. I'm sure even bellboys are feeling the recession. I would stay here again.

    17/02/09 | Link | Rating: 5.0
    67. M. M.
    I stay at a lot of hotels and I don't have a problem with giving the Fairmont less than five stars.  In all fairness it's pretty hard to get five stars or even four stars from me, so four stars is still a pretty good rating.

    The location of this hotel is superb as Nob Hill is very swoosh, central and close to attractions like Chinatown and the cable car lines.  The lobby is beautiful and historic and everything I could want in a lobby.  The staff, especially the concierge, were very helpful and nice. I enjoyed the Tonga Room (see my separate review of that) and appreciated the deep bathtub and fancy bath products after a day of hiking up and down hills.  Also, because the hotel was running a special, I thought my room was pretty nice for the price I got - around 250 a night -  even though it didn't have a fancy view (just a small view or "city view" as they call it).  I understand the hotel is sometimes quite good about upgrading you if you don't care for your room, and some people get quite good views that way (or by reserving fancier rooms with views at higher prices). I didn't really come for the view as I've been to San Francisco before and there are hotels down in the financial district with awesome views at a lower price if you're willing to give up other perks, but really, if you're going to be out of your room all day sightseeing, I'm Ok with a "city view" as you see plenty of views of the bay from elsewhere.

    Unfortunately, there were also a couple of minuses to this place.  I stayed in the older part of the hotel, which again is fine with me as I like it "historic", but the room didn't have enough outlets for things like my laptop, my cell phone charger, and so forth.  I had to unplug stuff from the walls to get everything plugged in.  The laptop broadband jack also had a broken prong which caused it to be seated loosely.  Since a laptop is pretty crucial to checking maps, making sightseeing reservations and so forth, even if this hotel is more for social/ tourist functions than business, this is a detail that shouldn't have been overlooked.  

    Also, my room for some reason had a teeny bathroom, which was OK, but had a closet big enough that I literally could have lived in it.  Nobody needs a closet that big for a room that otherwise holds two people max.  I would have rather had a bigger bathroom or more outlets.  

    Finally, a word about the clientele of this hotel.  It's mostly rich tourist types, who can hold up the desk lines with long arguments over bills or type of room, and another clerk wasn't always forthcoming, causing a line to build up.  Given that I stayed in spring/ summer there were also a lot of weddings happening in the hotel which created a "Beverly Hills 90210" atmosphere from time to time, such as the evening when I was walking to my room and heard some rich chick cussing out her boyfriend for cheating on her from what she apparently thought was a secluded stairwell but which in reality was a marble echo chamber causing all of her repeated "YOU F***ING LIED TO ME" tearful utterances to travel right through the lobby.  I was waiting for a staff person to ask this chick to please lower her drunken voice, but it didn't happen, so I got to hear about 10 minutes of F-bombs as I walked from one wing of the hotel to the other. Between that and the number of young people running around nightly in formal wear I felt like I was in a bad Bret Easton Ellis novel for part of the time.

    Finally, if you do happen to be in your room during the day you get to hear maids in the halls screaming at each other in Asian, which didn't really go with the posh surroundings.

    I'd stay here again, maybe, if the price was right.  The lobby really is lovely.  But it wasn't nice enough to make me swear off other places.

    28/06/09 | Link | Rating: 4.0
    68. Aileen P.
    I came here last week and got drunk. I'm that classy. In my defense, I was already sick and I didn't want to miss an opportunity to go to the Fairmont to have drinks for free. I don't think getting drunk and jumping up and down on the dance floor helped my condition though.

    Prior to getting drunk, however, I did notice how amazing this place is. It is absolutely beautiful and oh-so-glamorous. I want to stay here for at least one night even though I already live in San Francisco. I can't even begin to describe this place. Luckily for me, I got lost trying to find the right room, which meant that I got to explore a bit. Every part of this place is magical. Every step I took, I was in awe.

    I actually just stopped typing because I was daydreaming about this place. Then, a text message from my friend shook me out of my reverie. She's coming over, so I must wrap this up. All I have to say is that you should pay this place a visit if you can. You'll see that there is no way you can describe how great this place is. You just have to see for yourself.

    12/11/08 | Link | Rating: 5.0
    69. Shara H.
    The people who come here are a bit uptight (ok very) but the hotel itself is beyond beautiful! Great staff, fab food and beautiful rooms. Lots of charm and good memories to be had. I'd stay here again.

    29/03/09 | Link | Rating: 5.0
    70. Ashley H.
    so here i am a total hotel snob so ive been to a lot of hotels all around and this one while fancy and luxury...not really one of my favorites. it has all the appointments of a 4 star hotel and all but nothing really stands out to me. i recently attended a private event here and the meeting rooms were pretty nice. i liked the high ceilings and size of the room but to me it was just another meeting room in another hotel. the front desk staff was really helpful and friendly. i enjoyed the piano lounge on the lobby level and there are a lot of entrances. i also went to tonga room but i will write a different review for that. over all i probly wouldnt stay here ( not because of this exeprience but because i have other hotels that i have favored for many years thats all) would be a wonderful place for weddings if you have the cash for it.

    18/09/10 | Link | Rating: 4.0
    71. Braden B.
    I love to bring people here from out of town. However, this is the second time I've come into the bar on the lobby level and we sat for more than 15 minutes waiting for a cocktail server. As my head begins to boil over, I'm searching for a pitcher of water to cool the steam and my eyes begin to protrude from their sockets as the alcohol escapes my body. What torture it is to sit in a beautiful ballroom like we're in Gone With The Wind, but unfortunately, the cocktail servers are gone with the twisters and NOWHERE to be seen.

    19/03/08 | Link | Rating: 1.0
    72. Otis B.
    Even though I haven't spent a night at this hotel, I took a walking tour of Nob Hill for my Biography of SF class, and this was one of the places that we toured while we were on the walking tour, and all I got to say about the Fairmont Hotel is wow! This might be one of the most ritziest (if that's a word. lol) hotels in the city, if not the whole Bay Area. Everything about it is nice. When you come into the lobby, everything looks professional and it seems comfortable. This hotel has many other nice rooms and it seems like a great place to stay at for anyone that would like to visit SF. You have to pay a pretty penny unfortunately to stay at the Fairmont Hotel for even one night, but it might be worth it for this hotel.

    08/05/08 | Link | Rating: 5.0
    73. O K.
    This place has one of the most beautiful smells I have ever smelt. It's like a soft, fragrant, cinnamon nutmeg perfume that permeates the hallways of this ancient building. Quite serene and calming. A lofty smell of riches and the Spice Trade.

    I had a good old time riding the elevator in this hotel, walking up 6 flights of stairs trying to access the roof (emergency only - alarm will sound), looking at all the archly titled rooms ("Empire Room", "Garden Room", "Grand Ballroom"), and using the beautiful bathrooms. The doors are like those of the bathrooms in Paris.. they go from FLOOR TO CEILING!! Not some cheapo janky half doors. Oh god the doors on the bathrooms at Lowell High are the worst. Designed for 4 year olds I think because you can't open the stall doors - especially with a backpack - without sucking in your entire chest cavity and still being slammed against a filthy stall wall, and then the doors are about 2.5 feet long so you are practically open for public observation as you piss.

    Anyway the Fairmont is very pretty and gold and you can walk around the tiny roof garden for free :) Oh and check out the Tonga Room if you can. Pure Vegas, but more English colonial Vegas.

    21/08/06 | Link | Rating: 4.0
    74. JC A.
    This review is strictly for the restaurant/lounge in the lobby.  My relatives and I decided to have dinner here and we were definitely impressed!  The service was fast and the staff very friendly.  We ordered their blt, their ham on ciabatta bread, sliders along with a side of onion rings.  We didn't think that the portions would fill us up, but they did!  I shouldn't forget to mention that what we ordered were some of the best tasting food we've ever had!  A+ for Fairmont.

    15/10/09 | Link | Rating: 5.0
    75. Sunshine B.
    This hotel has been around before the earthquake of 1906. As you know, it is very old and is considered a landmark hotel in San Francisco.  It is situated on top of a hill just up the street from Union Square shopping district.  Upon entering the lobby, everything was covered in marble, which looked quite fabulous.  Spending the New Years here was awesome and convenient since the cable cars run along Mason Street.  Although I had a terrible experience with the smoke alarm, they made up for it by reimbursing our parking expense which is $50 for a day.  Everyone here was also professional and courteous, which is to be expected at a hotel of this caliber.

    03/01/09 | Link | Rating: 5.0
    76. Michele G.
    Early check in was guaranteed, not delivered. Did put us up in a temp room so my makeup and hair could be done for my wedding but ended up losing my luggage so I missed my after party in the Tonga. I expected much more for the price. Parking is an outrageous charge! Beds are comfortable but don't make up for the other errors... spend your money somewhere else.

    25/02/09 | Link | Rating: 3.0
    77. Mary R.
    The penthouse is something I can get used to. The stunning city view was phenomenal from the tiled deck. Absolutely breathtaking from the lobby on up!

    19/07/09 | Link | Rating: 5.0
    78. steve w.
    I remember hotel 20 years ago  
    Really liked staying at the Fairmont Towers.  Great views.
    But the hotel is living on its glory.
    Room smelled of disinfectant.
    Couldnt open window.
    One small bar of soap for two people.
    Had to ask for more soap twice..
    Yes. Great views.  But other ho0els have great views too...
    Wont stay there again.

    14/02/10 | Link | Rating: 2.0
    79. Pelle Y.
    Reasons why I have been at the Fairmont:

    - 1st wedding for T.
    - To use the bathroom
    - Tea with the ladies

    It's always been an exemplary experience.

    12/08/07 | Link | Rating: 5.0
    80. Jeanne F.
    Not typically a place we'd stay at, but we were in town for a wedding and the reception was here.  We've experienced better at so many less expensive places.  They were overall condescending and borderline rude.  Huge closet, could have slept two.  Large room with only one comfortable chair.  Towels were not well stocked on the second day. The towels they did supply were not soft.  No in-room coffee, parking was $50 per day...  Only positive was the bell staff was friendly, helpful, gave us great restaurant recommendations.  Don't bother.

    14/08/09 | Link | Rating: 2.0
    81. vishal k.
    Large and spacious rooms. Creme Brulee in the restaurant downstairs is amazing. Drinks expensive as expected

    21/09/09 | Link | Rating: 4.0
    82. Dth S.
    a san fran staple! omgggggggg, the decor is all 'old-world' feeling&i luv the local crowd that hangs out here&the rooms are absolutely beautiful. never had a bad time/meal/drinks/mtg/banquet here....

    20/03/11 | Link | Rating: 5.0
    83. Caitlin F.
    This is one of my favorite hotels to stay at in the City. The only down side I can think of is walking up that damn hill. If you walk in any direction from this hotel you will be facing a major sweaty hot walk up a hill....of course this walk also secures you a great view from your room....well worth it in the long run. The Tonga room and the bar in the lobby are both GREAT! The bar in the lobby is great cause there's a cool old school band that you can listen to while snoogling on a couch with your love. The rooms are always quite, clean and beautiful. Make sure to get a room in the new tower. We had a room in the old town once and paid to get upgraded....WELL worth it. The rooms in the new part are.....obviously newer and much nicer. The old rooms feel....well old. No complains. Will definitely be back!! Also, well worth it to become a Presidents Club member.

    26/09/09 | Link | Rating: 5.0
    84. F J.
    The food at my neice's wedding was very disappointing. The Pistachio Crusted fish with a lobster sauce was missing the crust and the sauce. The menu stated Point Reyes Blue Cheese Polenta but none was served. When I asked the waiter where the sauce for the fish was, he just pointed to the steak sauce. When dessert was served I ask for tea, he said there was none. Finally, after half an hour they were serving coffee and I have to ask again for tea, this time the waiter serve me some tea. This kind of service should not have happened at any Fairmont Hotel.

    11/11/11 | Link | Rating: 2.0
    85. Joe G.
    8:00 am
    Late as F for work.
    Had to #2
    The bell hop gave me a whassup like knew me and pointed towards the John. Individual bathrooms in the lobby.  Saved my live.

    03/08/06 | Link | Rating: 5.0
    86. Scott P.
    amazing, wonderful, flawless, impeccable, absolute, consummate, faultless, flawless, indefectible, unflawed....bottom line PERFECT!  

    It is a grand old dame that provides the best!  Everyone should just walk into the lobby and take a look at the old photos going down the hall that leads to the tower elevator.  The history just oozes out of this place and can be seen in these photos.  

    It was great urban getaway for someone who lives in little ole Noe Valley!

    03/10/08 | Link | Rating: 5.0
    87. Chele L.
    To the prior reviewer writing about the Groupon for Afternoon Tea - oh! your poor servers. The Groupon specifically says "Gratuity NOT included."
    We just returned from ours - an incredible deal, especially as it includes validation for valet parking (you should tip them, too, fellow Groupon-ers.)
    Really lovely setting, treats, service. And good marketing as we'll likely return at full price someday.

    30/05/10 | Link | Rating: 5.0
    88. Mark B.
    OK, so this is a little odd because this is a review of an eatery that is not open to the public. I'm reviewing the employee diner. Is this risky you say? Perhaps it is not as I am a temporary employee and am hardly ever seen in this place and well...it was pretty good food to boot.

    Today at 11:30 AM they had in the hot trays some mixed veggies, big fat steamed sausages, and polenta. I skipped the veggies and went right for the sausage and polenta. The sausage was steamed and flavorful, but this is my very last choice of cooking techniques for sausage and so it lacked the flavor of any char on the skin. I did eat 1.5 of the links so I must have liked it somewhat.

    The goods were found in the polenta. It was a firm style with a little spice and cheese on the top layer. Firm but creamy on the pallet. Score!  

    I'd have given 3 stars if the sausage was even lightly pan fried.

    17/07/07 | Link | Rating: 2.0
    89. Chris S.
    Ok, wow - the entrance to this place is amazing! The bed was the most comfortable we've ever slept in. We upgraded with the deluxe room with comfy bed (spending the extra $10 was so worth it) and were given comp. chocolate strawberries and champagne for our anniversary - was excellent! People were friendly and bay view was outstanding.

    Only reason for 4 stars - the bar, Zonga(sp?) was nice, but the drinks were the absolute worst we ever had. We sent 2 back and got 2 even worse. At $10 a pop, skip the downstairs bar/lounge and hit the city.

    27/05/08 | Link | Rating: 4.0
    90. Jenny W.
    THIS REVIEW IS ONLY BASED ON CAFE CENTO on Powell and California. Ok, so we all know Illy coffee rulezzz and it's the best Italian coffee ever.  I've been twice on my walk to work.  The staff are SUPER FRIENDLY, even though I normally haven't had my coffee yet and I'm not particularly ready or in the mood to chat at 8 in the morning.  They apparently have the only Illy espresso maker in California? At least that's what the dude told me this morning. Whatever. Anyways, I wasn't expecting my medium sized non fat latté (which, in fact, is SMALLER than a Starbucks tall cup) with a shot of sugar free vanilla, extra hot (OK, so sometimes I'm a pain in the ass, but I prefer my coffee to be HOT) to be $4.45! WHAT?! So of course I ask, "Is this REALLY $5?" And she was nice and checked for me and said yes, it's because of the sugar free vanilla. Whatever. It's just TOO DAMN EXPENSIVE.

    12/12/08 | Link | Rating: 2.0
    91. Andrew Z.
    This hotel is really weak. The breakfast and dining area is nice and the lobby is nice, but the rooms are very bad. The room I stayed in smelled like smoke and was really run down. I was given an "upgrade" that was better, but not at all competitive with the other top hotels in the city. The food was almost bad at the rumba room or whatever they call the room with the water and crappy band. The room amenities are a bad joke.

    This is an old world hotel that really isn't meant for anyone under 60 years old, and  unless you are really into architecture or San Francisco local history, I'd pass on this one.

    22/02/10 | Link | Rating: 1.0
    92. Jennifer C.
    Spent our wedding weekend here - the venice suite was divine!

    25/08/09 | Link | Rating: 5.0
    93. darla s.
    Many elements for this rating:

    5 stars - amazingly good french fries (even when ordered from room service they arrived hot and crisp) - I'd book a room here just to order the fries.  well, maybe not just for the fries...

    4 stars - surprisingly large guest rooms, nicely appointed, not too spendy

    2 stars - the holiday tea, waaaaaaaaaay overpriced for what you get (go to the Ritz or the Palace, or even the St Francis) and the service was really lacking; actually, I found the service aspect to be lacking all over the hotel (front desk, housekeeping, wait staff).  Sad really.  We had the "do not disturb out" yet housekeeping came in at 8 am on Sunday morning. (that's one star).

    5 stars - the Fairmont Suite:  beautifully furnished, amazing view, perfect for the couple having their reception (and after party - who knew room service would deliver BOTTLES of vodka at 2am?) at the hotel

    4 stars - the Crown Room:  lovely venue for a wedding reception; once again, that amazing pano view.  To make it truly gorgeous you do need to get an outside lighting vendor to create that "ambiance."

    I think this all averages out to 4 stars, but I need to ding them one more for the service aspect.  I expect better at this type of establishment.

    18/01/07 | Link | Rating: 3.0
    94. Claire C.
    We had a Junior League event here this weekend and I will say that I had a BALL at this hotel.  The service here is impeccable, IMPECCABLE I tell you.  The lobby bar poured my tequila drinks into paper cups so that I wouldn't get in trouble for being hammered backstage at the Fashion Show, priceless.  Why come no one would do this for me in college?  Hmmm, hmmm, I ask you? It was like no problemo.  

    The rest of the staff, including the charming operator who walked me through nearby parking options when I gasped at the valet fee (um, apparently if you want to spend more that three hours parked here you have to pay $45.00, really?  How rich can you be? How much are the rooms?  I mean, wow, does your car sleep on Frette in the garage?) were on their game.  

    Whatever, this place is classy classy classy, and by classy I mean they will pour your $13 cocktail into a paper cup and wink at you.  

    XXOO

    26/03/07 | Link | Rating: 5.0
    95. laura m.
    Have you seen the Sex and the City movie? The scene where Carrie and Mr. Big are househunting and looking at an absolutley beautiful apt. and Carrie turns and goes "Hello? I live here"
    Well, that's how I felt about my weekend at the Fairmont. Me and some old highschool girlfriends (San Mateo High, Class of '81, baby!) got together for our 2nd annual B.F.F weekend.
    What a beautiful hotel, and I love the old pics in the hallways of all the celebrities/dignitaries, etc. that have been there over the years. The bed was the most comfortable that I have EVER slept on. Pillowy soft goodness with marshmallowy pillows to rest my weary head on. I HAVE to know what kind of mattresses they use! I ripped the sheets off my bed to see the tag, but there wasn't one!
    We ordered room service for breakfast....pear stuffed French Toast with vanilla-hazelnut butter and cappuccinos. That's right, "hello? I live here".
    Service was very friendly, the only place I have to deduct a star is the wait time for room service and the service at the Tonga Room. Sorry, but when people are paying $400 a night, they shouldn't have to wait 35-40 minutes for their food. But that's the only thing.
    It was a wonderful weekend...great weather, great food, great friends.

    27/04/09 | Link | Rating: 4.0
    96. Jim B.
    We couldn't afford to stay here, but this was one place where the $15 price for a glass of wine was well worth it--not for the wine necessarily, but for the historic feel and European ambience.  ...a little like having a glass of wine in a Hapsburg palace.  We were especially interested in the pre-post earthquake photos along the hallways.

    27/10/10 | Link | Rating: 5.0
    97. Anne B.
    I have a fetish for expensive hotels.  And the Fairmont always delivers.  My room was right next to the Diplomat Suite in the Tower.  Perhaps it had something to do with the fact that I registered as a Queen online.  Then again, perhaps not.  Really enjoyed the lavish lobby, the fun-strange underground lounge, and the coffee bar.  I had a wonderful view and a tub that was separate from the shower.  Room was done in a plush gold-yellow.  For others, the rate may not be justified, but for me it was like a dream come true.  So sad I couldn't stay longer.  :)

    31/03/10 | Link | Rating: 5.0
    98. Yelp O.
    This isn't the most convenient hotel if you want to be within walking distance of shops and restaurants of union square, but I live in SF so I don't care much for that. I love the history of this hotel and enjoy walking through the hallways and reading old aritcles about its past. The rooms are standard (I've only stayed in the new building) but the views are spectacular. Staying at the fairmont for our one year anniversary was memorable. The service was good and there are enough dining options within the hotel so you don't have to hail a cab or walk down the hill.

    30/01/12 | Link | Rating: 4.0
    99. Sean M.
    Let me just start out by saying, I love the Fairmont hotels. I've stayed in a few of them and they are always clean, beautiful, well staffed and professional. All the staff goes out of their way to make your staff special and to make you feel like your just as important at the guest saying in the penthouse. The Fairmont in San Francisco is no exception. The rooms and the hotel its self are clean and elegant. Staff was helpful and very friendly.

    23/04/07 | Link | Rating: 5.0
    100. Emily M.
    we had planned to just stay for two nights here, but the hotel was so amazing we extended our stay.  when i went to the front desk to let them know we wanted to stay, he upgraded our room to the nicest room in the hotel.  top floor with panaramic views of the bay and golden gate bridges.  
    i think the best illustration of how much i love this hotel is in the fact that i had no reason to be staying there at all.  at the time i was there, my sister, my boyfriend, and best friend from high school were all living in san francisco, and i was staying at the fairmont.

    11/03/10 | Link | Rating: 5.0
    101. Alexander C.
    Outstanding service.. fantastic views and a comfy corner room with my man.. what much could a man ask for?

    19/02/08 | Link | Rating: 5.0
    102. sophie p.
    Fairmont staff have been so helpful in wedding plans. They are super friendly and helpful with the small details. What a great location too the rooms are wonderful and our view was spectacular! Thank you for all the help! P.S. The Tonga room is a fun place to take a date

    01/07/10 | Link | Rating: 5.0
    103. Ray C.
    Ranks up there with one of the nicest hotels I've ever stayed.  Fortunately it was work related and I didn't have to pay out of pocket!  

    Staff were amazingly helpful, decor was beautiful, and the cool corner room I had offered amazing bi-directional views of  downtown San Francisco from the Trans-America building to Alcatraz.

    Located atop Nob Hill, the hotel is convenient located near the trolley and will get you to all the major spots the tracks take you.

    If your finances allow, check into the SF Fairmont, you won't be disappointed!

    11/07/07 | Link | Rating: 4.0
    104. Shannon E.
    Someone described their experience at the Fairmont as 'underwhelming'. I would definitely have to concur. Considering the caliber of the hotel, my boyfriend and I were expecting to be impressed. Though he was content with the experience, I was not so much. While the view from our room was quite nice and the hotel's facade is impressive,  the room wasn't anything incredible and the fact that basic amenities (like wi-fi) aren't included just boggle my mind considering the cost of staying here. Definitely wouldn't stay here again.

    21/06/10 | Link | Rating: 2.0
    105. Jose C.
    This review is only about the High Tea at the Laurel Court.
    I had some expectations about this as I've had High Tea at other Fairmont properties (The Empress in VIctoria, BC, etc).
    The one at the Fairmont SF is underwhelming and, actually, pretty bad.
    For such an expensive "tea", to end up with sandwiches that were all made with stale bread, well...not what I had in mind. The service was poor and the whole experience was not what I thought it would be. I very strongly would discourage people from doing High Tea at the Fairmont SF.

    17/09/10 | Link | Rating: 2.0
    106. Darcy S.
    We are locals. Love to visit our City and enjoy it.  I had danced, dined and enjoyed shows at the Fairmont but never stayed there.  I booked on Expedia and got great prices. Asked for a great view and King bed due to a 51 yo BD celebration.  OK - they said they would accommodate that.. Got there and room was nice, clean but view was of another hotel across the street.  OK - can deal with that.   But the noise - older hotel is despirately in need of new door closing locks that DO NOT BANG SHUT.   Had to complain about neighbors next door at 3am - TV on loudly ~ and they did send someone up to tell them to turn it off.  Morning buffet to die for - every morning they have a killer buffet - all fruit was in top prime condition (no almost ripe stuff at all).  What I thought was melon was papaya - perfectly ripe.  
    Not sure will go back for staying, but. . . will definitely go back for breakfast!

    14/12/08 | Link | Rating: 3.0
    107. Gloria H.
    I'm being generous on them - based on service, 2 stars or less is probably more accurate and appropriate.  I'm a little upset because I recommended we stay here based on my past experience with Fairmont - I mean it's supposed to be a 4 star hotel, what gives?  Then I come to the conclusion that there's a reason why they are not 5 stars and why it's well worth spending extra $ to stay at Ritz instead.  

    Pulling up the driveway already gave me a bad feeling that their service will not be up to par.  This is Saturday afternoon around 4pm - any reason why a hotel such as Fairmont be short handed?  One valet was taking care of 2 cars ahead of us.  The bellman was standing there doing nothing -  no smile, not friendly - what good is he?  Why is he there?  To dress like a clown for entertainment?  When we finally pulled up - no "welcome", not even a "hi" - just looked at my sister.  When my sister said we are checking in - he just rudely asked if we'll be needing the car later and gave her the ticket.  Didn't even bother asking or helping us w/ our overnight bags.  Useless.

    The hotel is nice, grand and rich but that alone is not enough.  

    It was around 5pm - we were having fun and laughing in our room - in 30 minutes, a hotel staff knocked on our door and said they have received a noise complaint and asked that we quiet down - WTF? WTF? WTF?  It's 5pm on a Saturday - even senior center or hospital has a later "quiet" hour!  This is NOT a library or an ICU - why and when did laughters become "noise"?

    The room was big but none of the luxuries or amenities you expect for a 4 star hotel.  What a disappointment.  Perhaps this is a rare incident but it's enough to drive me (once upon a loyal customer) away for good.  I will not return and will not recommend anyone to stay there anymore - no need to take a chance.  

    Folks, spend the extra $ and enjoy superb service and luxury at Ritz - it's worth every penny x2!

    14/09/07 | Link | Rating: 2.0
    108. Mona s.
    very rude. The valet guy tells us we are disobeying him. the night manager says, you're arguing with us and that is your problem, nothing I can do about the fact that the valet guy was rude to us. Made us wait 25 minutes to get our valet car when there was no one else in line. The worst and not expected from fairmont. Never going here again

    13/03/12 | Link | Rating: 1.0
    109. Sarah S.
    Great piano bar on the ground floor with excellent champagne!

    08/09/10 | Link | Rating: 4.0
    110. Andres B.
    great old school feel with terrific service. and the tonga room !! loved it. we were here 5 notes. just great.

    10/12/11 | Link | Rating: 4.0
    111. Rebecca L.
    My husband bought a groupon for afternoon tea at the Fairmont several months ago and we still have not been able to use it.  Each weekend books up on open table months in advance.  So as always when opentable shows a place booked I call the place to doublecheck.  No one ever answers the phone at the Laurel Court restaurant--they ask you to leave a message even during business hours, and after multiple messages sporadically over the past several months they have never called me back.  The people at the front desk refuse to help.  I expect a more professional response from such a fancy place.  Getting in to afternoon tea should not be a full time job--the people at this Fairmont clearly need some pointers on customer service.

    24/09/10 | Link | Rating: 1.0
    112. Sophie F.
    Stayed here for a night during Thanksgiving weekend. The lobby is way posh, in that grandmother's Victorian furniture type of way. A lot of gold and marble.

    We had two rooms, a bit down the hall from each other. The 2-queen bed room was HUGE. Bathroom was big and spacious. The walk-in closet could have slept about 3 people in and of itself. Pretty much the largest two-bed standard hotel room I've ever had.

    The other room was a one-bed and that was pretty standard. Smaller than the other room, with a much smaller bathroom and closet as well.

    One of the things I loved about the hotel was their pet policy. I was able to freely let my small 8-pound Pom stay with me. I didn't declare her though because they don't provide any fun amenities for the little ones, like doggie bowls or beds... thus I avoided the 25$ or whatever nightly fee it is they charge for pets.  Had they provided some sort of goodies, I would have gladly paid.

    I thought the location was fine at just a couple blocks from Union Square. It's away from all the hustle and bustle so it's nice and quaint in the front driveway. Keep in mind though that the hotel is atop Nob Hill so you'll be going down/hiking up steep hills to and fro. I must have gone down to Union Square about 5 times during my stay and my calves were stiff and sore the next day. Definitely not for the un-fit or easily exhausted. There's always the trolley though.

    One star off for the lack of free wifi. What was that about?!!

    28/11/07 | Link | Rating: 4.0
    113. Tom L.
    The service was great. From the valet to the front desk to the bellhop. Everyone was nice and friendly. They even had champagne and strawberries waiting for the birthday boy. We got a "bed and breakfast" package which worked out really well.

    The lobby is jawdropping! Ornate columns and old world furniture. It felt very opulent and luxurious. In front of the laurel restaurant they built a real gingerbread facade using a bajllion pounds of flour, sugar, and candy. All the kids were mesmerized by the trains they had up and running.

    Our room was in the newer tower. Great views and the room was fantastic; nicely decorated, clean and spacious. The bed was super comfortable.  There was a shower or a tub- so whichever one you like. The minibar was well stocked and it wasn't any crazier priced than other minibars.

    The breakfast part of the package was at the hotel restaurant. They do serve a breakfast buffet which includes an omelette and waffle station as well as the traditional pastries, oatmeal, fruit, parfaits, sausages, bacon, etc. They also serve high tea in the afternoon which is always fun. The Tonga room is great for cocktails.

    Shopping is only 4 blocks away at union square. Grace cathedral and the masonic is a block away. the cable cars run from practically the front door. And there are tons of great restaurants in the area.

    Parking is a bit on the steep side but nevertheless, a great place to stay.

    21/12/08 | Link | Rating: 5.0
    114. Prabal D.
    Gorgeous hotel, and very classy.  My wife and I had our ceremony (venetian room) and reception (Tonga Room) there and it was amazing.  All of our guests were amazed by the beauty and history of the hotel.  Barbara in Catering was excellent in coordinating much of the events for us.  She's pretty strict about things, but once you get to the event, she does a great job.  The one thing we wished the fairmont could have provided was better pricing for our guests for rooms.  Unfortunately they were considerably higher than the Mark Hopkins across the street, which I consider to be just as beautiful of a hotel.  The Fairmont Sales team couldn't accommodate though.  The catering team at the Fairmont were excellent and I recommend checking out the Tonga Room for a reception, it's a unique experience and a much better deal than the rest of the Fairmont venues.

    19/11/10 | Link | Rating: 4.0
    115. James M.
    UPDATE: it's been a while and we decided to try this again last Christmas, just to see how things were.  For Christmas Eve 2011 things were much better. Service was great and the food was waayyyyy better than last year.  We're so happy that we get to keep our holiday traditions alive. We'll be back in 10 months!

    This is a review for the lobby/bar area on Christmas Eve 2010.  

    My family and I had just finished our annual attendance at Grace Cathedral and headed over (as we usually do on Christmas Eve) to The Fairmont for drinks and appetizers.  Apparently, they have a new chef, who decided to withhold the standard (normally great) bar menu (sliders, tea sandwiches and a large variety of other goodies) and go for a limited "Holiday" menu featuring nachos and calamari.  The nachos were a TOTAL joke.  For $18 we got a fancy, deep dish bowl containing 14 nacho chips (I counted them), with a drizzle of fake nacho cheese and a couple of tiny ramekins of guac and sour cream.  For $1.99 we could have gotten something twice this size at 7-11.  Though the service was great (and the server apologized profusely and didn't charge us for the nachos), the food seems to have gone WAY downhill.  Note to management: we'd love to keep our holiday traditions and visit every year on Christmas.  But if the standard of food and the concept of value for money doesn't improve, we'll head elsewhere.

    Such a shame.

    31/12/10 | Link | Rating: 4.0
    116. Sheila R.
    We stayed here again on vacation and have noticed that the hotel appears to be declining. It's DEFINITELY time for some updates, in the main building anyway. From seeing little cigarette burns in the drapery sheers to furniture dents to chips in the wainscoting, etc, and cigarette butts on our windowsill outside; it's definitely time to spruce up the rooms. Housekeeping leaves something to be desired as well - we shouldn't have to ask for toilet paper and washcloths, not at this price point anyway. The Laurel Room was as wonderful as usual and I think it says something I noticed the same staff - clearly they know how to retain employees. Oh - and this time we had free W-Fi also as part of our membership in the President's Club. I saw less of the nickel-and-dime stuff that's so irritating. Perhaps I'm a hotel snob - okay, I *am* a hotel snob - but this property needs to step it up if they want to compete with the Mandarin Orientals and Peninsulas of the world. If you're looking for a solid 3.5-star hotel and want to pay too much for it, this is the place. If you're looking for an 4/5 star experience, go elsewhere. Unless I hear that the Fairmont is undergoing large room renovations, I think we may stay at the Mandarin Oriental or Ritz Carlton next time. :(

    06/02/12 | Link | Rating: 2.0
    117. Nick E.
    Beautiful decor with grand history but the service in the bar/cafe is poor.  Slow and cluttered.  Very disappointing.

    27/12/10 | Link | Rating: 1.0
    118. David G.
    A beautiful classic hotel, luxury and elegance in a perfectly restored piece of San Francisco history.

    Good customer service with friendly attentive staff. Pay for an upgrade on the room is a must, the view from ours was stunning. Facing the bay with a clear shot of Alcatraz, a total picture postcard. Bedroom lush, bed so comfortable, could have stayed there all weekend! Great bathroom products as well.

    If I had to lodge one criticism it would be the Valet parking. Now, as an ex-hotelier I am no stranger to screwing money out of guests, but there is a limit. $57 is way over that point. I mean really? There can be no justification for such blatant profiteering on a pretty essential service. It would be like charging a supplement for a pillow on the bed or water in the bath.

    Despite that, still worth 4 stars, I guess we should have just been smarter with parking!

    30/03/09 | Link | Rating: 4.0
    119. Veronica S.
    I had both my wedding ceremony and reception here on 9/20/08.

    Gold Room (Ceremony) - I am not religious, so this was the perfect setting for a wedding ceremony. The room is huge, so to make it seem more intimate for our 170 guests, our florist (Floramor - also 5 stars) suggested setting the room up in a round. It was absolutely perfect. The stage was set up in the middle, and there were chairs about 3 rows deep 360 degrees around. The officiant, MOH, BM and us were up on the stage, while the rest of the wedding party was able to sit down all around the stage after they walked down the aisle.

    I like how the setup really highlighted the MOH and BM. We also got a lot of comments at how personal the wedding felt despite being in a large ballroom in a very formal hotel. Finally, because the Gold Room already has such a beautiful decor (think Versailles), we didn't need very much in terms of flowers or other decorations. We even used the hotel's standard banquet chairs, which looked nice.

    Crown Room (Reception) - Gorgeous, gorgeous, gorgeous! The 270 degree view is absolutely stunning. I think my friends took more pictures of the view than they did of us. Also, when you have your wedding here, the suite right below it is part of the package. And that suite is SWEET (no pun intended). You get the same view as the Crown, a huge bedroom that's sectioned off perfectly with a bathroom, a "getting-ready" area, tons of mirrors, a huge living room that looks like two living rooms connected together, 3 bathrooms total, etc. Absolutely ideal for 8 girls getting ready for the day of the wedding, not including the 2 makeup artists (Aimee Lam + assistant, whom I also gave 5-stars). And of course, absolutely ideal for the post-wedding afterparty ;).

    Some additional things to note:

    - Food: It was pretty good at our tasting, but turned out even better at the wedding. We did two apps and an entree rather than an app, an entree and a dessert, since we thought the wedding cake would be dessert.

    - Wedding cake: Had the hotel do it since I didn't want to pay the extra charge per slice. It wasn't bad. If it's important for you to have a delicious wedding cake, bring one in from outside. If you're okay with a pretty good one, the Fairmont will suffice.  

    - Catering manager: I worked with Jamie Burstein, who was very, very sweet and nice. She's also very flexible and patient -- we made some small changes to some of the food, asked a ton of quesitons leading up to the wedding, and she was great throughout. She's not that proactive however, but that was fine since I had hired a week-of and day-of coordinator from Floramor, so they took care of a lot of things that Jamie didn't.

    - Cocktail hour: Took place in the Fountain Room. I would've gone with the Pavilion if it wasn't already booked, but the Fountain was fine. It sort of feels like you're in a hallway, but the garden is beautiful, although I heard it was sectioned off due to the wedding at the Pavilion. It was more like a transition from the ceremony to the reception, so I was okay with it.

    This review is already way too long, but if you're thinking about getting married here, feel free to contact me with any questions. We also seriously considered the Ritz-Carlton, but did not go with them for several reasons, one of which was that it lacked the history and character of the Fairmont, a quintessential SF landmark.

    29/09/08 | Link | Rating: 5.0
    120. Ieesha M.
    I had the pleasure of staying as a guest at the Fairmont last September and I must say it was an enjoyable stay. What an historic hotel!!  We were booked at this hotel as a part of a Lexus press tour, so maybe my experience was slightly more enjoyable since we didn't  have to pay for anything. After checking into our suite on the top floor of the hotel with an amazing view, we were whisked away to the Hybrid Living Suite to tour the space. It was an amazingly "green and sustainable" type of room with all natural materials used for the decor and such. It was super cute. We finished off our stay with all-u-can-eat brunch at the Laurel Court and it was quite delish. I say the Fairmont wins in general. If you've got a bit of extra dough to shell out, definitely stay here! :)

    17/09/09 | Link | Rating: 4.0
    121. Chrissy L.
    While I will agree with everyone that the Fairmont is a beautiful space, I was not blown away with the catering & events department. I helped throw a corporate event at the Fairmont where we spent upwards of $15,000 (!!!) and the manager seemed very blasé about the entire thing. I mean I'm not celebrity, bride, or SF socialite but I think for the cash I was shelling out, someone should act enthused about helping to plan my event and answer my questions /return my emails! At the same time we were hosting an event at the Fairmont, we hosted something small at Jillian's at the Metreon and it was unbelievable how cordial and customer service based the events staff was there. Obviously the Fairmont can sell itself and doesn't need to rely on positive attitudes. And THEN it took 2+ weeks and about 5 phone calls to receive an invoice after the event. Again, just unimpressed.

    18/08/09 | Link | Rating: 2.0
    122. Dina A.
    High tea in the lobby is almost perfect- ambiance, lovely tea assortment, champagne, tea sandwiches, scones, etc.. everything it should be.  

    The downside is that it does open to a hotel lobby, and the other side of the room is a bar, and the waiters are (very sweet) asian men in hotel uniforms, which doesn't add the right     touch to the ambiance.  

    It's a unusual and lovely thing to do.  They validate parking at the hotel lot, but you still pay some.  Street parking is practically impossible.

    28/11/07 | Link | Rating: 4.0
    123. Mary B.
    This review is STRICTLY for the holiday high tea.

    Besides the holiday high tea, Ive only ever been at the fairmont for a wedding. The ladies on my dads side of the family(cousin, two aunts, aunts best friend, niece and nephew...who isnt a lady, i know) my mom, sister, daughter and I all go every christmas season to high tea at the fairmont. While I thoroughly enjoy what they offer for children...the adult selection leaves me...well, wanting. The kids receive unlimited hot chocolate, a selection of three or four, good sized tea sandwiches, a plate of sweets(usually petit fours, chocolate dipped strawberries and cookies) and a gift of some sort. They have received crowns and "septers"(huge spiral stick lollipops) or do-it-yourself ginger bread houses. I guess my biggest beef with holiday high tea is you arent able to pick your own sandwiches. I can be fairly picky when it comes to food. Especially sandwiches(I dont like condiments!!) So it would be nice if I could pick and choose what kinds of sandwiches Id like to eat. Usually I can trade my sister for her cucumber sandwiches. Thanks Jill :)

    We also receive unlimited tea, 1 scone per person, a few tea sandwiches, a tray of sweets. You can add on champagne or sparkling wine for an additional fee.

    If it wasnt the one time a year where we dress fancy and go out, Id probably request that we do something more low-key, like LoveJoys.

    19/11/10 | Link | Rating: 3.0
    124. Ashley M.
    My bf and I decided to go to San Francisco for our anniversary. so i went hard to work looking for reviews on hotels in san fran. i found the fairmont on expedia and it had pretty good overall reviews ( i wasn't a yelper yet!) being this was my first trip to san fran, i wasn't sure of the best area to stay, i asked around and based on reviews nob hill was legit.

    we found a great deal for flight and hotel, i believe it was under 200 a night. so once we arrived at SFO we got a taxi. big mistake! it ended up costing like 45 bucks! little did we know we could go on the Bart for a few bucks!

    we arrived at the fairmont and it was absolutely gorgeous,once you walk in the whole classic Hollywood movie star vibe comes over you, lots of gold, and marble and detailed structuring.

    we walked down the hallway to our room (i kinda felt like the movie the shining, so i got a little creeped out), but once we got in our room i noticed we had a really cool view of the san fran skyline, our bed was huge and comfy. the room was awesome, it had everything form ipod capable alarm clock, LCD tv, safe, mini bar, all that fun stuff.

    the staff was great and very helpful and you gotta go to the tonga room, the restaurant inside the hotel with an island vibe with thunder storms and all!

    22/09/08 | Link | Rating: 4.0
    125. Jeanette S.
    I love this place! It is my home away from home! I guess it helps when I get to stay in the Tower Suites and rooms. The most amazing views of SF! There is a Club One in the hotel that you can workout in, along with The Laurel Court for a nice lunch or afternoon tea and The Tonga Room which is always fun. I can go on and on about the amenities of this hotel, from town car service on weekdays, to the great staff, and did I mention the views?

    30/12/10 | Link | Rating: 5.0
    126. Dawn F.
    My family and I were there on Mothers Day. What a spectacular brunch. This was such a special day. The Fairmont is hands downs the best hotel in the city, to experience the true nature of what San Francisco once was, and still can be.

    13/06/12 | Link | Rating: 5.0
    127. Vanessa L.
    If you like stuffy, old and tired decor, then Fairmont Hotel is for you.  I was there this past weekend, and I regret to say that it did not live up to expectation.  Of course, the setting is beautiful, with Grace Catheral, Nob Hill, cable car...all nearby.  You still get the view and all if you stay in any nearby hotels also.  Thus, the views are not uniquely theirs.  We also had food and drinks at the hotel, and the services were awfully slow and poor.  The wait staff was homophobic, because he literally was afraid to come over to our table.  Now, image that in San Francisco, but once you realized that the establishment is very conservative, then it all makes sense.  Also, there is no entertainment on the weekend.  We had to go over to The Top of the Mark for drinks and fun because this place was dead after 10.  When we left, I noticed that the clienteles were mostly old white folks.  Trust me, I have nothing against old white folks since I am no spring chicken.  So, if you are old, white and tired tourists (50+), who wants to go to bed by 10 p.m. on a nice evening in San Francisco, which was actually nice this past weekend in SF (3/12-3/14), then Fairmont in San Francisco is definitely for you.  If you want to live and have fun, I suggest staying at the one right next door, with good view, entertainment, food...the whole packet!  Personally, I definitely would not go back to Fairmont, ever.   Oh, if you like the similar hotel  style, I suggest trying Palace in Down Town.  Palace is also within walking distance to other attractions.

    p.s., I still have not gone back as of 05/05/12!

    15/03/10 | Link | Rating: 1.0
    128. qirk z.
    I've been a guest of The Fairmont Hotel twice.

    Once in 2005.

    Second in 2008.

    Both times, to use the restroom.

    Both times, Player's Run and The Gumball 3000 Rally were hosted outside their front door.

    Both times, I had to go.

    Both times the restroom were exceptionally clean (even with the thousands of people streaming in and out and walking about outside).

    I was hanging out to see the kickoff of the 2008 Gumball 3000 Rally for over 5 hours.

    Video:
    Carrera GT making music on Mason St. : video.google.com/videopl…
    Parade lap @ California St & Jones St. : video.google.com/videopl…
    Parade lap @ Mason St & California St. : video.google.com/videopl…
    Parade lap @ Powell St & Sacramento St. 1/3 : video.google.com/videopl…
    Parade lap @ Powell St & Sacramento St. 2/3 : video.google.com/videopl…
    Parade lap @ Powell St & Sacramento St. 3/3 : video.google.com/videopl…

    10/08/08 | Link | Rating: 5.0
    129. Tomomi S.
    As my birthday "weekend" continues... my bf and I spent our weekend in the City with a couple friend of ours and stayed at Fairmont for the the weekend. You can tell the history of the hotel even from the outside view of the hotel, but once I stepped inside the lobby... all I can say was "Woooow". High sealing, ornate but classy walls and marble pillars... just WOW.

    Whenever I came to the town to spend the night I used to stay in rather "economical" hotels where I can lie on the bed and reach to the TV and each side of the walls at the same time. But after this weekend I won't be able to go back to my cozy hotels any more.

    King size bed, spacious room with full mini bar and the view..... We got lucky that I was able to see the bay bridge and the SF skyline at night :) Fairmont hotel continues to impress us as we've been to Fairmont in Whistler and it is too bad that I cannot yelp about that one. They seem to get the best location and keep the high standard of service quality anywhere around the world.

    03/01/08 | Link | Rating: 4.0
    130. Paige T.
    I love staying at the Fairmont - to me it is a classic place to stay when heading to the city.  I am never disappointed when I stay here - it is such a beautiful location, and a beautiful building!

    25/06/11 | Link | Rating: 5.0
    131. William M.
    The Top of Nob Hill
    The Lobby!
    The Look!
    The Views!
    The Cost!

    Platinum cards welcome. A 'big spend' kinda place, but lacks the quality of service one would expect in a 5* operation. I find the housekeepers nicer than anyone on the front desk, and the concierge staff is "I'm better than you" attitude plus, and not that helpful.

    There are better places in this little cow town.

    04/10/06 | Link | Rating: 5.0
    132. Lindsey P.
    So my boyfriend and I decided to run up to the city for a night last minute and were checking rates for a place to stay on Expedia.  We found a night's stay at the Fairmont SF for $139.  Bong! (as he would say).  So we check in later that evening and were greeted by a nice gentleman at the front desk.  He had that sly look in his eye when we told him we were just there for a nice getaway together since I'd been out of town for a while.  I swear he gave us a room with a bigger bed on a higher floor, but maybe not.  I just figure that for a cheap rate like that, you are on the ground floor by the garbage disposing region at the back of the hotel.  

    Our room was big, traditional in set up, older furnishings that looked pretty worn, but not in that tasteful distressed antique sorta way.  More along the lines of "Oh I just got in from the longest flight, let me throw my luggage over here, oh whoops I just cracked the bedside table and took a few chunks out of it."  I don't understand how management hasn't noticed but maybe they just close their eyes and hope it will eventually get that antique-y worn look.  Probably not gunna happen.  The bed was the best part.  So soft and comfy you never want to leave.  There was a billowy down comforter and lovely sheets.  It was heavenly.

    Overall, not too shabby, besides the hard wooden furniture.

    09/05/08 | Link | Rating: 3.0
    133. Noah B.
    We stayed here for 6 nights this last week.  Now the cool part was it was all paid for by work. I earned a trip to San Francisco, and this place was covered.  

    They have free wifi if you sign up for the President's club (stupid, but free), a gym that while it looked impressive, I never used it.  After climbing up the neighboring hills, I didn't need a workout.  It's nearby the best part of San Francisco - China Town.

    You can catch the railcar or bus nearby (we never took a cab anywhere).  There is a wonderful little park across the street.  The staff is friendly.  The cleaners do a magnificent job.  The meeting rooms are fantastic.  The banquets that were laid out were inconsistent.  The first night's banquet for our company tasted awful.  Everything just didn't taste good.  It looked good, it was fresh, but just didn't taste good at all.  

    However, the final night's banquet dinner, looked wonderful, and tasted wonderful.  Perhaps it was just the menu of choice that first evening.

    It's a wonderful hotel, and I would definitely stay there again if I ever went to San Francisco.

    29/07/10 | Link | Rating: 5.0
    134. Ki K.
    Very, very comfortable beds.  Incredible views of the city and a very relaxing Sunday brunch.

    I highly recommend this hotel for a romantic weekend get-a-way!

    15/02/09 | Link | Rating: 5.0
    135. Meredith O.
    We stayed here for our anniversary and I didn't think it was all that. I was actually pleased we were not paying full price because I think I would have been PO'd.

    For locals, they have great last minute deals and from what I have heard since, the real place to book last minute is Priceline... even better pricing... and if you select 5 stars on Nob Hill there are only 3 places you will end up... maybe 4

    Anyway, back to my review, the check-in was great, very classy. They even made dinner reservations for us, cool. Sent a bottle of bubbly to celebrate, excellent! The room, not so fabulous. I was expecting amazing, glamorous and fabulous and well, didn't get it.  The decor is the old Polynesian style, which I really like, but it needs to be clean and well kept. Same goes for the bathroom.... clean the grout please!

    The thermostat was stuck on and it got VERY hot, the toilet kept running, the furnishings looked beat up, the room service average and the Valet/Bellman did not open doors nor get our luggage out, but also did not complain about having to park our huge car. The bed was comfy but then again so is Westin's and Marriott's.  

    I guess I just expected wipe my a$$ amazing and it didn't happen.  Next time we will try the Ritz or Mark Hopkins.....  I think folks who love love this place, love the great time they had here and the memory of an event, not the actual place.... just food for thought.

    Breakfast Buffet at Laurel Court reviewed separately.

    24/12/08 | Link | Rating: 3.0
    136. Robynne W.
    Gorgeous historic luxury hotel with great stories and event space. Comfortable rooms with linens and robes to melt you. Well worth the splurge!

    11/05/10 | Link | Rating: 5.0
    137. JR B.
    What a wonderful evening at the Fairmont to celebrate our 44th anniversary.  Despite an hour and a half detour because my gps insisted on taking me to Ft Mason instead of Mason street we arrived to a warm reception and a lovely room upgrade. The management also offered us free champagne and a delightful sweet treat with a beautiful "Happy Anniversary" presentation. They also indulged us with chocolate covered strawberries in our room. None of this was expected. Our gorgeous corner room afforded us absolutely remarkable views of the city. It was surreal, especially at night, like we were in some science fiction futuristic movie. Needless to say we were impressed. We had a great dinner in the Tonga room with the best ribeye steak I can remember. A leisurely in room breakfast  in the morning with the Sunday newspaper capped off a great stay.  Thank you Fairmont, You really made our day. We want to go back.

    14/02/13 | Link | Rating: 5.0
    138. Jamie F.
    My parents were coming into town, they bought the groupon for the Fairmont Hotel. They had a great stay in the city the hotel was just spectacular  and they told me when ever they come to SF they  will be staying at the Fairmont. Thank for making my parent happy. PS sometime they our very difficult to please.

    01/07/11 | Link | Rating: 4.0
    139. Kay C.
    Uggghhh....not a place to eat if you live in SF!  What an embarrasment and a rip-off for a nice breakfast out.
    WHY must they charge $.75 for the SFChronucle and then charge TAX????
    There are no news stands in the area where The Comical is $.50? RIP OFF the tourists!
    That is but one thing that this City should be ashamed of.

    11/10/09 | Link | Rating: 1.0
    140. Andy A.
    Had a nice time here until the person I was with had her credit card charged a 20% gratuity even though we left a generous cash tip... called afterward to talk about a remedy and got a cold shoulder. Hmmm...

    11/06/10 | Link | Rating: 1.0
    141. Liv L.
    This is a beautiful old hotel.  Grand lobby.  I stayed in the Pakistan suite in the old building - the outside deck was at least 250 square feet.  Yes, the rooms are old - but comfortable and large.  Great location and two cable car lines are just outside.  This is the kind of place where Pelosi lunches (protesters out front) and the Obama's stay at  (secret service all around) - great fun.

    NO POOL though - they turned it into a restaurant.  I deduct a star for that.

    30/07/09 | Link | Rating: 3.0
    142. Clarence W.
    What is there to say about the Fairmont that has not already been said before? It's a beautiful hotel with large marble columns, antique charm, and gorgeous views of the city. The beds are what you imagine clouds would feel like when you day dreamed as a child. Hotel staff was very helpful and they did everything they could to make my stay comfortable.

    I feel that this hotel was a steal of a deal compared to my most recent stay @ the Renoir. I should have definitely checked yelp before booking a room there, now I know better. The Fairmont Hotel is heaven in comparison!

    03/08/09 | Link | Rating: 5.0
    143. RAy J.
    Amazing interior! i was there for the giant ginger bread house and giant tree. Very sharp staff. Nice dining area with a good selection at the bar. very comfortable seats.

    17/02/11 | Link | Rating: 4.0
    144. David B.
    No doubt this is a beautiful hotel.  It's got great views.  There are many excellent people working there.

    We had a good time a couple years ago when we rented a suite and an adjoining room for my 40th birthday party.  We had a ton of people over (40-50), with two banquet tables full of hot food.  There was some miscommunication with the staff and it took a while for us to get some tables and chairs for our guests, but otherwise it was a pleasant experience.  We made friends with some of the staff, and they were very nice to us.

    It was based on that when we decided to do it again for our son's 13th birthday party.  We had attended a Father's Day Brunch with a bunch of friends, where they had a raffle for a free suite.  My son just happened to win the room.  By the way, the buffet style brunch I'd rate below average.  I expected much more with a hotel of this price/stature. For a special occasion Sunday brunch the food was really very boring and something you would expect during an average weekday.

    So, we booked the room with some of the same staff, stating all along that this was for a birthday party, and that we liked our last party experience there and wanted to do it again.  We worked out which date was good, and we again booked a suite and an adjoining room.  The same as last time, we went a weekend in advance to check out the suite and make sure everything was OK.  Again we worked out logistics with the staff.  We worked out with them how guests would get to our room, and what time they would start coming.  They said "oh, just have them come to the desk and give your name and we'll direct them to your room".  Great.

    This time we ended up doing some bulk takeout from Chinatown, without chafing dishes (wanted to save some hassle).

    So, the time comes and our guests start arriving.  We heard early on some guest complaining in the hall about the noise, and the smell of food in the hall.  Soon a manager comes with an assistant to give us a warning.  We tell all of our guests to be as quiet as possible, and hush people going in or out.  We continue on as quickly as possible with the party, but guests are still arriving.  Apparently there are more complaints still coming in, but the manager tells us "you never told us you were having a party" blah blah "fire codes" blah blah.  We apologize that they weren't told and hurry things along, wondering why nobody told them we were having a party.  I mean despite us explicitly telling at least two different staff and on multiple occasions, what couple reserves two rooms totaling probably 800+ sq ft. of space without having a party?  Of course they say the hotel is completely booked, so there's nothing they can do.

    Now coming to yelp I see other reviews complaining about paper thin walls.  They put us in the Tower this time, and last time we were in the main building.  We were a heck of a lot louder last time and our food was a lot smellier (being hot), and we got absolutely no complaints all night long.

    After the manger came up for the second time he basically said if he comes up again he has to kick everyone out.  And not only that if they have to compensate anyone, it is coming out of our bill.  I think this was around 8:30pm (the party started around 6).  We have one of those end suites, with a double door blocking off the last two doors of the hall so you can put the two together.  We hurry everyone out of the entry area and close both inner doors as well (which is very inconvenient because these are normal hotel doors which automatically lock).  We bring out the cake, and everyone scarfs it down.  At this point many of our guests start leaving, as it's starting to put a damper on things, ya know?  We had planned on having a few of his closest friends sleep over.

    I think shortly before 10pm, probably 2/3rds of our guests were gone, and it was actually very quiet.  The manager came up for the third time saying there was another complaint and we had to go.  Technically the "registered occupants" could stay, but what was the point?  Plus we were responsible for these kids who planned on staying over but now we had to get them all back home.

    So, if you happened to be on the 10th floor of the Tower yesterday, we apologize.  We trusted Fairmont to know what they were doing when we asked them to provide an appropriate venue for my son's 13th birthday party.   We had worked with them before. What they ended up doing was just making excuses in order to get us out, to cover the fact that they screwed up and didn't have any other options for you or me.

    At this point I don't know if any comp is on our bill, but I have to think that they at least owe us a refund on something, given the fact that we played entirely by the rules they presented to us, and we were completely open on what we were doing.

    14/03/10 | Link | Rating: 1.0
    145. Alice O.
    Beautiful and classy hotel. The room was beautiful and spacious; incredible views of the City. The bathroom was huge! Was near the elevator, but didn't have a problem with noise. The windows in the towers don't open, at least the higher floors don't..."for your safety."

    Dinner and drinks at the hotel's restaurant and bar was delicious. The food was well-prepared and perfectly cooked. If you get a chance, try the steak with a port wine and bone marrow reduction sauce---it was to die for! Eclectic and extensive wine list, but it can be expensive. Waitstaff was helpful, patient and attentive.

    Note to the frugal: skip breakfast at the hotel...it's very overpriced and they trick you by offering juice and/or coffee without you ordering it, then they put it on your bill ($6 for a glass of OJ...psh!).  Also, check for last minute deals that will save you up to half off your stay.

    14/06/11 | Link | Rating: 4.0
    146. Mantecan D.
    Don't go unless you want to be ignored by the staff and eat terrible food at the Tonga room. We asked the concierge where to go out to dance and she had no clue.  It's more of a place for old people that just go straight to their rooms to sleep. I give it a two star review because the view was amazing from the tower rooms and we did dance at the Tonga room.

    16/06/12 | Link | Rating: 2.0
    147. Jari S.
    One of nicest entrances I've seen in a San Franciscan hotel. Nob Hill location is great and there's plenty of things to see and walk to within a short walk.

    Rooms have not seen an update in a while (I think we stayed in the older wing), which could be ok, in hotel like Fairmont and it's history considered. If you're looking for a 5-star hotel, this is not it - but probably did come close 70s and 80s. If they renovate this place, it's going to be probably one of the world class hotels.

    Innovative use of the hotel swimming pool (into restaurant Tonga room) and nice lounge music and cocktails. Not too much young people rather midage couples but also families with kids and business people.

    Great service everywhere in hotel and well trained staff. Can definitetly recommend any one, any age who's visiting San Francisco.

    28/04/09 | Link | Rating: 4.0
    148. Alex N.
    It was our daughter's birthday weekend, and we decided to stay here to enjoy San Francisco without having to rush home in the evening.  We booked a "Fairmont Signature View Room".

    Check-in was a breeze at about 7 PM on a Friday evening.  We were given a very nice room on the 18th floor of the Tower wing.  Our window provided a 180 degree view from left to right with the Golden Gate, Sausalito, AlCatraz, Coit Tower, and the Bay bridge in the distance.  On a clear evening, amidst  the sunset you can see all those beautiful white sail boats on the bay.  What a breath-taking view that is hard to beat!

    Service at the Hotel was great.  We asked for a room refrigerator, and it was delivered within 10 minutes.

    Tonga room was fun with great music, great food, and great drinks!

    RIght outside the hotel you can catch the Cable car.  In one direction it takes you to Fisherman's Wharf.  In the other direction it will take you to Union Square.  Very convenient.

    Minus 1 star because the lobby bar bar-tender was unfriendly, and Valet Parking with tax was close to 60 dollars for a 24-hour period!

    We'll definitely come back whenever we want to spend a couple of days in this charming city.

    28/03/09 | Link | Rating: 4.0
    149. Jeff H.
    Who thought it a great idea to put a hotel on top of a very steep hill?  Does no one walk to their hotel anymore?  I know we didn't after the first time we trekked up the hill from Union Square.  After that we took a cab up the hill, the best $6 you can spend in SF.

    Aside from the hill thing, the Fairmont was fabulous.  If our hotel room door would have shut all the way on its own we may not have treated other guests to a bit of a free sex show (read my Tonga Room review for more info).  That's a minor quibble because I always wanted to be a star.

    The rest of our stay at the Fairmont was fabulous from the bag check people to the Concierge, everyone was super friendly and helpful.

    07/08/08 | Link | Rating: 4.0
    150. Patrick N.
    The is a hotel that puts all other hotels to shame; it's elegant, classy, a hotel that enforces a quiet, refined status of, "yup, I'm better than any place you've stayed." When I saw the rate, I decided I could pony up a few extra bucks for an experience.

    The room at my crummy $125 a night rate was large, with the biggest, most comfortable bed I've slept in. (I still don't get hotels that give you HDTV's, but not HD shows to watch). They give a robe (nice touch), and generally take care of you in a class that few hotels can.

    Because of its location, this is one of the few hotels in any city where the easiest way to get to it is by cable car (not kidding). This makes for an interesting weekend getaway where you can take BART right into the city from SFO, and then take the Powell Street Cable Line up the hill.

    But be prepared, the place isn't cheap. Expect to pay $35 for the buffet breakfast (still, very elegant), $10 a drink, if you go down to the gift shop, it's all pricy. And $50 for parking overnight? Makes a good case not to have a car in the city.

    18/03/09 | Link | Rating: 5.0
    151. Karen S.
    Elegant, old school hotel.  Splurge and book a suite in the 'new tower.'  The water pressure is excellent in the fairly modern bathroon.  Our room on the top floor did not have a #...just a sign " Regency Suite."  Frette linens were heavenly!!!  No coffee/tea service in the room but was nice to be spoiled by room service....

    22/04/11 | Link | Rating: 5.0
    152. Nick P.
    I am a hotel snob. I really am. But then again, I am your typical champagne taste, beer money kinda guy.
    I chose the Fairmont because it is featured in 2 of my favourite San Francisco based movies: Bullitt (i think) and Point Blank and for this Englishman, it stands for San Francisco.

    Well... It's nice. It's very nice. The lobby is stunning, the staff very friendly, the concierge exceptional and the bar a joy.
    I had a Deluxe room in the newer tower which I really enjoyed.
    So why only 4 stars?
    Weird small things annoyed this snob!  My water glass was cracked. The windows were so dirty that I couldn't really take a picture of the amazing views my 18th floor room offered, there was children's toy on the floor from the previous occupiers, it took over an hour for someone to come to fix my minibar. Small things, but at this price and reputation???
    However,if you like cigars, Vendetta on the Lobby level sells pre embargo Cubans! And you can sit and smoke them! Come on!
    Oh by the way the Tonga Bar is tacky as hell and the cocktails in the lovely main bar are the same price and far better (who the hell shakes a dry Martini with crushed ice???). Ok so the main bar is lighter on paper umbrellas in your drink and coconut/ blue curaçao creations.

    08/09/11 | Link | Rating: 4.0
    153. Shirlene M.
    My husband and I were looking for places to shoot the engagement pictures for our wedding and walked around the whole city and ended our search here... After 20+ places I walk in and was blown away by the beautiful stairs... At that point I could see me in my dress and my train easily flowing down the steps... I have fallen in love... If you ask my husband he is a lot more animated--"She walks in and gasps, tears start running down her cheek, and tells me it's time to go home now" My husband surprised me 2 days before the wedding to tell me we were having our night b4 and after the wedding at the Fairmont... I could not ask for me...

    Breathtaking elegance, beautiful, beautiful, beautiful... The staff is extremely helpful and accommodating... We originally had two rooms with a connecting living room... Which by mid-morning wedding day, the room was trashed with clothes and shoes everywhere from bridesmaids and grooms men getting ready.... We forgot to check out of the 2nd room and all of our stuff crowded the room... They transferred all into the room we reserved for the honeymoon suite in a nice and very organized fashion

    THEY ALSO GAVE US A 40% DISCOUNT AS A GIFT.... We loved them soo much we got them a huge box of chocolates from our honeymoon....

    17/07/09 | Link | Rating: 5.0
    154. jazzy l.
    I enjoyed the service and the decor. We were here for high tea. I was only hoping to get a view of SF skyline and then it would've been perfect.  We came with 4 people and ate a lot.   It was a bit noisy hearing the tv screens on the opposite of the tea sitting area.  From what I recall, there was a USC/CAL game going on.

    It's probably not my favorite place to come to but worth to try once.

    08/07/08 | Link | Rating: 4.0
    155. Timothy P.
    Everything about this place oozes aesthetic bliss, everything but the comforter on the bed in my room. The floral print on synthetic fibers made me wonder who let this fashion disaster slip past the interior design quality control. I have seen photos of other rooms with bedding that looks comparable to that of Westin or a high-end Marriott so I will hold out hope that this issue will have been resolved since my last stay. The other gripe I had was that where I was in the building, there was no Wi-Fi, only one of the fastest wired ports I have ever had the privilege of plugging my cord into.
    On the upside, I could go on and on about this wonderful hotel. The fact is that they have an outstanding staff that is their for your every need, a breathtaking lobby, beautiful art and floral arrangements, There are many beautiful accompaniments that surround you as well as many wonderful views from the hotel making it no small wonder this is the first choice for accommodations by many diplomats and dignitaries.

    13/06/11 | Link | Rating: 4.0
    156. Norbert W.
    Decent.  beautiful building.  perfect location.

    They try way too hard to put on airs and seem "fancy".  They can't pull it off.  Just be laid back Cali!

    Location makes walking fun.  These things called "hills" make for a vigorous stroll about town.  It's really fun walking up and down them!  You really get an appreciation for the city that way

    22/07/11 | Link | Rating: 3.0
    157. Pumpkin K.
    Don't dismiss the Fairmont as a budget-breaker. You can get a great deal on a night here if you time it right. If you do spot a deal, try calling the hotel directly, tell them the price you saw online and see if you can book that directly with the hotel. Hotels make the least amount of money from online reservations, so you might get a better room if you book directly with the hotel. So I'm told, I haven't done a scientific study to confirm this.

    The "wow" factor when you walk into the lobby is huge. In fact, I'm going to go out on a limb and say that the Fairmont has, in my opinion, the best hotel lobby in San Francisco. The service is excellent, as you would expect, but you definitely know you are in a big hotel and it's easy to get lost in the crowd. Cabs are a lot easier to get here than at some other hotels.

    Even if you don't stay there, it can be a great part of your SF itinerary as part of your Union Square-area walking tour. Have a looksie around the lobby and then go downstairs for a drink at the Tonga room.

    27/05/08 | Link | Rating: 4.0
    158. Jessica O.
    I got married here two weeks ago and I can't say enough good things about this place. We thought we couldn't afford it and went to view it just for fun. We ended up working with the catering manager around our budget and doing the whole wedding for around $10,000 (I think that's a great deal for an SF city wedding on a Saturday night in the summer time, right?). We did nighttime wedding with appetizers, wine and beer. We could have spent about half that and still had it at the Fairmont because everything is included there. That's why we chose it, no last minute financial surprises and nothing to bring in from outside. It made everything so easy.

    I kind of felt intimidated being at a place like this because it's so ritzy, but the staff made me feel very relaxed. I didn't feel like I had to show a bank statement in order to be treated well. Everyone was genuinely friendly and helpful there. The service here is amazing. From start to finish we were impressed. The rooms, the staff, the hotel, the wedding set up, it was all fantastic. I can't wait to go back.

    01/08/08 | Link | Rating: 5.0
    159. Kathryn E.
    What a disappointment.
    I booked 2 rooms here for 2 nights for my brother and his family (around $1600+!). The reservation started as 1 night, and I booked an extra night when the family decided to stay longer. When I booked the second day, I called to be sure that they would not have to move rooms, as they have 2 children and the family dog who were staying in an adjoining room with 2 beds. I was assured that they would not have to move.
    Upon check-in, my sis-in-law asked AGAIN if they could keep the same rooms for both nights...AGAIN, they were told 'yes'. The next morning, they received a bill under the door. When my sis-in-law called to see why, they told her that they would have to check out and check back in at 3 pm because they couldn't keep the same rooms! They needed a place for their family and pup to rest mid-day, and because of the hassle, they whole day was broken-up, spoiled and filled with stress. Our plan had been to leave the kids with dog for a few hours to have some adult time together with my brother, which we were then unable to do.
    When I called and spoke with Salvadore, the Manager, he basically told me that he didn't believe my story. Then, he said that they had done us a favor the first night by upgrading us, and that we should be grateful ~???? I could not believe my ears. He refused to make any consessions besides waiving the fee for the dog (a minimal fee for ruining the day), citing that he was going to have to speak with his staff first and find out exactly what happened.
    We never heard from him again.
    What a horrible way to do business. Don't stay here. They don't deserve your business and you are better-off spending your money at the Ritz Carlton where they actually give a crap about their guests.
    In short, our experience was what you would expect at an 8 Motel; certainly not the experience one should expect from a so-called 5-star hotel.

    29/12/10 | Link | Rating: 1.0
    160. JC R.
    I was invited to go to an 18th birthday here and to my surprise, the cost of the whole event was $70...

    thousand.

    That's a bit much.

    30/06/08 | Link | Rating: 4.0
    161. She-Ra ..
    Came here for an afternoon tea and was disappointed.  The quote that comes to mind is: "What terrible food! - and what small portions!"
    The service was appalling - slow and inattentive.  He couldn't answer any questions about the tea selection and spilled tea.  The dining room was nearly empty and they didn't fully clear off the buffet plates. The prices were outrageous (children are charged the same as adults despite the fact that they eat PB&J and don't get bubbles.) The tea itself was served out of pots that I've seen at Rainbow Grocery for about $10 a pop. Doesn't feel particularly fancy.  With regards to the sandwiches, the bread was still cold from the fridge and some of it was bordering on stale.  They didn't give enough clotted cream & curds for one scone, let alone 2.  We got a "serving of spiced pears" that was approximately a half tablespoon for 2 people.  The desserts tasted suspiciously like frozen petite fours from a food distributor.  They give themselves a gratuity.  This used to be much, much nicer.

    You can get a much nicer tea experience for much less money elsewhere - leave this for the tourists.

    02/01/11 | Link | Rating: 2.0
    162. kate w.
    I wish I could choose less than one star
    I purchased a vacation package which included the flight for two and a room with two double beds.  They were curt and unaccommodating when we checked in, refusing us a late check out the next day.  Understandable until I overheard another, older, couple reassured that they would have a late check out.  What?!  Then I was waiting in line for a very long time at the concierge desk to pick up a package that had been sent there for me when a second concierge man walked up and asked the (older) couple behind me in line if he could help them.  What??!!!  Then we get to our room, completely disappointing and smelling of old attics, and realize we will need a pull-away bed for our friend since there is no couch as I had thought there would be.  We call down to get one and they say ok and bring it up while we are out.  At some point in the middle of the night a bill for $40(!!!) was slipped under our door for the charge of the bed.  This charge most definitely should have been mentioned when the call was made.   I will never, ever stay at this stuffy old hotel which obviously refuses to cater to a couple in their 30's.  I have gotten better service at a Super 8.  They should be ashamed.

    17/10/11 | Link | Rating: 1.0
    163. K R.
    My sister and I visit the San Francisco area at least twice a year for Birthday getaways. So, for my sister's Birthday last week, we decided to try the Fairmont for the first time. When we pulled up to the hotel, we were excited about how "grand" the hotel appeared to be. We were anticipating a great stay and service.  We walked in to the hotel and checked in. The female at the check in counter was lacking personality, sort of stale and not friendly at all. There was a mix up in our reservation as we thought we had reserved two queen beds but it turned out the reservation was for one queen bed. When I asked to be accommodated, she seemed unsure and walked away to ask someone else. A male who appeared to be the manager came to the counter. He immediately stated he could not accommodate us as he "did not have the inventory". There was no greeting whatsoever. A simple smile and a hello would have been appreciated. This was very strange. In frustration, we decided for the king bed for an extra $40 a night. This was a bad start to our vacation and bad first impression of the hotel. We walked away feeling like cattle just walking through, no personalized service.

    On a good note, our room was clean and it had a nice view of the city. The bathroom was updated and spacious. It had a separate shower and bath tub, which was very nice. The bed was incredibly soft and plush. The room did have some noise issues. We heard the air conditioning and plumbing throughout the night.

    We have to compliment the concierge though. We stopped by a few times to get recommendations to restaurants and we received great service each time. We were greeted by name and with a smile. They took the time to provide us with maps and even made reservations for us!

    We are glad we tried a new hotel but we will not return anytime soon.  The hotel itself has great appeal and architecture but lacks the expected "grand" customer service. A great place to try at least once but not as a regular guest. We will be returning to our usual hotel on our next Birthday get away.

    21/08/11 | Link | Rating: 2.0
    164. frank r.
    Solid, classic, classy & old school. The anti-boutique hotel and proud of it, yet the rooms are also well maintained (not run down).

    If that's your style of hotel, you can't go wrong.

    15/10/09 | Link | Rating: 4.0
    165. Candy S.
    How can you not love this place. This is where Tony Bennett first sang, "I left my heart in San Francisco".

    That pretty much sums this place up. It's classy!  Like Mr. Tony Bennett.

    06/08/09 | Link | Rating: 5.0
    166. Suzi H.
    I love the ridiculous Rococo opulence of the Fairmont's lobby.  

    My boyfriend recently brought me here for high tea.  We were a few minutes late to our reservation, but no matter - the Laurel Court wasn't too busy.   The food arrived quickly, and it was pretty good.  (The tea sandwiches were a little dry, but the awesome dessert plate more than made up for it.)  

    We were served:
    - 2 pots of tea.  We had the Fairmont Blend and the Kyoto Cherry Rose - both teas were fantastic.  I wish I'd thought to ask where I could buy the Kyoto Cherry Rose to drink at home.
    - 5 tea sandwiches, two of each kind.  These weren't your standard egg salad and cucumber slice tea sandwiches - instead we got flavors like crab & mango salad, beef & apple, and chicken curry.  YUM.  The only bummer is that the sandwich selection is standardized - so if you don't like a flavor, you're out of luck.  Some of the bread was also on the dry side.
    - Scones with cream, lemon curd and a pear compote.  Also delicious.
    - 5 little desserts, two of each kind.  I was already stuffed by the time we go to the desserts, but they all looked so tasty that I had to keep eating.  One of the pastries, a cookie that was supposed to be a madeleine, I think, tasted like dry cornbread.  Unpleasant.  If I remember correctly there was also a chocolate cup, a fruit tart, hazelnut tart, and a tiny slice of chocolate mousse.

    At one point, our server also brought us samples of the honey made by the Fairmont's bees.  (Who knew they had bees?)  Very cool.

    It was a really fun experience.  The wait staff was great and the food delicious.  (I thought they were going to have to roll me out to our car.)  It's expensive compared to other tea places back home in San Jose, but the hotel is so gorgeous that I would definitely go back again.

    22/11/10 | Link | Rating: 4.0
    167. Steph N.
    I booked the balcony suite as a part of my bf's surprise bday party.  Upon checking in, they upgraded me to the Buckingham Suite, but I wasn't quite sure what the upgrade was since the room looked exactly like the photo for the balcony suite.  Oh well, I'll take it!  I have to say their service was top notch which is what I always look for.  They threw in a gas card, champagne and strawberries.  I had a lot of special requests such as a small fridge be put in the room and  chilling the cake in the kitchen and bringing it up to the suite at a certain time.  They were very accommodating and exceeded my expectations.  When they brought the fridge up they even offered to help me blow up the balloons!  

    Everyone was EXTREMELY impressed with the suite.  It fit about 20 of us comfortably and the balcony was something else.  The view was amazing.  The decor is definitely a lot more "Baroque Arts" and it had an old musty smell when I first entered.  There was a foyer, bar area and separate bedroom with a king bed.  The sheets....WOW.  The mattress/bed...not so wow.  I would have expected the mattress to be firmer.  I ended up waking up with a back ache in the morning.

    Here's a tip.  Always ALWAYS ask if they have any special deals or promotions upon booking.  All of a sudden, they do!  What a coincidence!  This was a perfect choice for the occasion and really ups the wow factor for any kind of event.  I was impressed and VERY pleased.

    17/09/09 | Link | Rating: 4.0
    168. Leah E.
    I just came back today from a one night stay at the Fairmont.  I live in Oaktown and work in the City but I just wanted to get away from it all.  I had this idea of staying close enough yet far enough from everyday life. So, I booked a bed and breakfast package for me and my sweetie for one night. Boy, did it turn out to be one of the best evenings of my life.

    Our memorable weekend started at the Cable Car turnaround on Powell Street.  Parked my car at my work then walked to Powell to take the cable car for $5.00 a piece.  The last time I've been on cable car was almost 20 years ago with my parents.  The cable car ride completed (or started) my San Francisco for a weekend experience.  Arrived at the Fairmont at around 4PM. After check-in, sweetie and I were starving but we did not want to ruin our appetite for our 7PM Tonga Room reservation.  The staff at the Fairmont were just so friendly and welcoming.  One of the bellboys suggested the Cafe Cento but sweetie and I decided to just walk around.

    We braved the steep hills and found ourselved in Chinatown. We ended up getting a Hong Kong style tea at one of the random little places before the Broadway tunnel.  We were ready to hail a cab after tea but we discovered the stairs on the sides of Broadway tunnel leading back up to California street. Sweetie wished we thought about the stairs sooner .  However,  it was nice that we  worked up our appetites and got to walk around Chinatown for a little bit.

    Anyway, back at the Fairmont, it was such an awesome hotel.  I mean, you can find more luxurios hotels in Vegas but those newer places can't beat the romance and history that make Fairmont such a memorable place.  The place was very ritzy but it did not feel stuffy.

    Our room had a very comfy bed with fine linens.  There was a walk-in closet and marble bath. I had one of the best showers of my life. The nice smelling toilettries were a nice treat.   I would have given the Fairmont 5 stars except for the thin walls. We could hear our neighbors who were not even extremely loud. Thank God they slept at midnight and we got to get our sleep as well.

    Anyway, we had dinner at the Tonga room which was just pretty awesome because of its uniqueness.  This is for another Yelp review exclusively for the Tonga Room but we definely ate, drank and danced the night away in its festive and funky atmosphere.

    The next morning, we had breakfast at Laurel Court.  I would not necessary call their breakfast buffet fabulous.  However, being able to have scrumptious breakfast while being surrounded by richness, gilded furniture and crystal chandelier will count as one of the most memorable breakfasts of my life.  Thank God it was part of the package, otherwise,  our tab would have been $80.00 for two people (including 20% tip!)

    Anyway, after last night with my sweetie, I am still walking around in dream state and all starry eyed.  My sweetie really enjoyed our beautiful weekend at the Fairmont. I will definitely go back for high tea this coming holidays and pretend I am like the classy woman in Vertigo for another day in San Francisco.

    07/09/08 | Link | Rating: 4.0
    169. Kitty M.
    Some people grew up wanting to be firemen, teachers, doctors or the president. From about about 8 - 12 yrs of age, I wanted to work at The Fairmont. For the simple reason that Connie Sellecca was so hot and beautiful and made hotel life glamorous. I lived for the show Hotel and that set in motion my appreciation for the finer things in life. (note to self not to let my kids watch MTV Cribs)

    Many moons later, I finally arrived at the hotel I had spent so many years pining for. And I was not disappointed. The Fairmont is everything frou frou frenchy beautiful over the top elegance that I thought it would be.

    The staff was fabulous, from the front desk to the room service - honestly wonderful courteous employees. Our room was clean and the bed was soft and plush. We had a great view overlooking the rooftop garden, the Bay and most of downtown, superb!

    Food you ask? Ok, so room service was over the top expensive - $70 for lunch and $50 for breakfast. But when your starving and craving that rolling tray of delicious food crated in, you care none what you pay. And the food was damn near the best room service I have ever had. The pizza was fluffy and cheesy. French fries were crunchy, buttery and to die for. Breakfast this morning for me was a simple bagel and side of chicken apple sausage. I joke you not when I say my husband and I still cannot stop talking about that damn maple flavored sausage - OMG!

    If you must know we were there for a wedding and it was top of the line. The food at dinner was amazing, views great and the bride was a dime piece. If only the drinks weren't $15 bucks a pop - seriously minus one star. I guess if the wedding was a pricey as the room service someone went into debt over that one......but it was soooo worth it! Fabulosity to the extreme.

    13/07/08 | Link | Rating: 4.0
    170. p w.
    I really love going to tea at the fairmont.  The tea and goodies are excellent.  They used to have a harpsichordist, but I haven't seen one in years.  Maybe I just missed them.  Can't beat the fairmont

    22/10/11 | Link | Rating: 5.0
    171. Robert S.
    I just had a company Christmas Party at the Fairmont. It was one of the most elegant settings I have ever seen. We had dinner and dancing at the very top of the building and the view was breath taking. But the real reason I liked this place the most was the man that checked me in and out of the Hotel. His name is Thomas and this man was of the greatest assistance to me. More men like him in this world could be nothing but a good thing. One other man was exceptionally mentionable. I dont know his name but he seemed to be in charge of the valet. When I showed up the car I was driving (a 74 Cadillac Ambulance) had a photo shoot in front of the Fairmont. That man, a big guy, made sure to get everyone out of the way and pretty much kept them out of the way until the shoot was done. So to you two employees Thanki You for making the stay so much more comfortable. Youy should both get a nice raise.          Robert Shea
                                Packet Fusion

    10/12/12 | Link | Rating: 4.0
    172. Edward B.
    We had the Zanzibar suite for the weekend. I proposed to my wife here.

    The hotel sits on Knob Hill, so its overlooking downtown - you feel like you can jump from rooftop to rooftop. On the balcony of the Zanzibar Suite, a full moon, clouds and fog passing along below, and a bottle of Gloria Ferrer sparkling wine we picked up from wine tasting earlier that day.

    Then the typically fun and filling dinner at Betelnut and a ton of drinking in the Marina with friends to celebrate.

    Guys, you can thank me later for the well laid out plan...

    28/08/09 | Link | Rating: 5.0
    173. Charlie R.
    Sorry to all the Brides to be for the delay in my reply. I was married at the Fairmont this past summer in late July. I had an amazing experience working with Jamie in catering. Not to mention my awesome wedding planner, Melissa Panico of Map events, who helped everything go perfectly. We had about 75 guests, so we used the French room for our ceremony (so romantic, think chandeliers, candles and violins!) and we held our reception in the Pavillion room, which had amazing city views with access to the stunning courtyard. Our accommodations were beautiful and the entire staff at the Fairmont made me feel like I truly was a princess for the day. I will post some pictures so you can see for yourself. A special thank you to Jamie and all the Fairmont staff for making our special day extraordinary. I still have guests saying to me that our wedding was the most amazing wedding they have ever attended... If you are a bride considering a classic, romantic, San Francisco fairytale wedding, I strongly encourage you to check out the Fairmont.

    30/01/11 | Link | Rating: 5.0
    174. Christina P.
    The Fairmont is a true relic. I haven't been here in a while, but I only have amazing memories of staying and attending events here. It's a San Francisco staple that has never compromised quality when other parts of the city have weaved in and out of greatness.

    I arranged for my parent's to stay here for my Mom's birthday and not only did the personnel here take care of every last detail, but they were helpful and easy to work with.

    My parents raved about the room they were in (main building) with views of Alcatraz and Coit Tower. They were even offered the car service to their dinner at Danko's.

    A perfect place to check your worries at the door when visiting the city whether it's for vacation or a quick getaway.

    07/11/09 | Link | Rating: 5.0
    175. Scott S.
    My boss was being honored and the venue was at the Fairmont Hotel.  

    I was running late and thought to myself, I'll just valet park my car.  As I pull up, a sign reads "Parking only for overnight guests."  Huh?  Aren't four star hotels supposed to have parking for all guests if we're willing to pay?  Over dinner, my boss tells me that he bluffed his way, and was paying $45 for valet parking!  Lucky for him, he makes the big bucks or can expense it anyway.

    I find parking and run back to the hotel.  It's a mob scene in the lobby.  I finally find the directory and see the event is in the Crown Room.  Hmmm...where is the Crown Room?  Where is any hotel staff to ask where the Crown Room is?   Finally I find a staff member who gives me directions.  

    Checking in, the Crown Room has an amazing panoramic view of San Francisco.  That evening it was crystal clear and you're reminded of how beautiful San Francisco looks at night.  For banquet fare, I'd give the Fairmont 4 stars.  We were served filet mignon instead of the usual rubber chicken with a few veggies and scalloped potatoes.  Service was uneven by the wait staff.  I think they didn't have enough waiters and those that they did have, didn't coordinate the serving, so half the table was left waiting politely to eat because the other half didn't have their entree.   As our server cleared plates, etc., he was just clumsy enough that I was anticipating someone getting wet or something dumped on them.  Luckily that didn't happen.  

    I've been to the Fairmont San Jose many times.  It's great.  I was surprised that the San Francisco Fairmont wasn't quite as good or even better.

    04/11/07 | Link | Rating: 3.0
    176. Kelly B.
    Although we arrived well after check-in time our room was not ready, so they sent us down to the Tonga Room with a $100 credit that we put to excellent use. I was utterly exhausted and cannot remember what we ordered, but there was a lot of pineapple, maraschino cherries, paper umbrellas, rum, xxl long straws and crappy buffet food (but I'm pretty sure there was a Scorpion Bowl or two). Exhaustion + Drinks from giant bowls = Silly Girls about to embarrass themselves.

    We eventually made it up to GIANT lavish room with a HUGE glamorous marble bathroom (with tons of free Miller Harris toiletries restocked everyday!) and a dreamy MASSIVE walk in closet - a perfect set up for three fashionable girls. We got a wicked $120 a night rate (+$45 parking with in/out privileges) and it was totally worth every penny (which split between 3 girls is not very much at all). It was great having a car, the hotel is perched atop a very steep hill and we screamed like little girls every time we drove down them.

    Our room had a door into the next room - locked of course - but we could clearly hear the boys next door partying to their awesome "alternative music." Still feeling silly from the Tonga Room, my very mature friends pretended to take a shower together, which quickly caught the attentions of our neighbors. Long story short, there was a lot of giggling, ding dong ditch, grade school note passing and crank calls... but we never even saw their faces. The next day we found a note on our bed (elegantly placed by the maid) from the boys next door thanking us for such a amusing night and leaving their phone numbers... and so the crank calls continued for the rest of our stay...

    Five stars for not kicking us out (which they had every right to do)

    21/03/09 | Link | Rating: 5.0
    177. Sisi W.
    last year, when i graduated from college my parents came from Japan to celebrate with me. I had a friend in this hotel so he helped me get a very sweet room.
    if just rate this hotel i would give them 3-4 stars...but it happened on the first night-morning.
    from the long tiring trip, we forgot our bag in the lobby...the next morning we realize that we didn't have my father's $1000 camera...sooner i called the lobby and ask them if you found anything.
    we all know how important it is when you lose something, EVERY MINUTE COUNTS! they put me on hold forever! i ask every employee i see and they just bring me to different section/worker...WHO IS IN CHARGE HERE???

    so finally we got our part of luggage back but my father's camera--full with my graduation pictures is gone.
    you would think if someone who can stay at Fairmont, they have enough money and wouldn't take anyone's stuff.....
    for a hotel like this( 3-4 star hotel) in japan, this kinda s*** won't happen!
    this fairmont experience has been not sweet for my parents since we lost all our graduation memory and a brand new camera....

    21/07/09 | Link | Rating: 1.0
    178. Kelly C.
    I love the Fairmont. We all know about the old school glamour and the to die for location. I've been coming here for years for Christmas tea with grandma, Spinsters Meetings, and a very strange scavenger hunt. But the next experience is my favorite of all.

    After hunting for a parking spot for what seemed like 16 hours, I find an empty spot in front of the Fairmont with a cryptic tow away sign. I figure the doorman has been there for at least a couple of hours, so I march up to him and ask if they've been towing/ticketing those spots. He assured me no, the sign had expired. He's used to dealing with out of towners, so he warns me to lock my doors and not leave anything in my car as sometimes windows get smashed out. I crack that I'd actually love to have my beat-up car stolen.

    He tips his hat, smiles at me and says "Miss, we're the Fairmont. We can arrange whatever you like"

    22/12/08 | Link | Rating: 5.0
    179. Matthew G.
    So, after posting my previous review I was contacted by the Fairmont and ultimately offered me a free night in the Fairmont Suite.  I made the reservation for my wife's 30th birthday and planned a surprise.  The stay went smoothly, the hotel and suite were beautiful, and we were even granted a late checkout the following afternoon.  Thank you to the Fairmont for rectifying the situation, and thank you to Yelp for providing the forum.  You're aces!

    02/08/11 | Link | Rating: 4.0
    180. Jim D.
    The Fairmont is by far one of the nicest and grandest hotels in San Francisco, if not anywhere.  It embodies a combination of luxury, elegance and old-world charm you just don't find in many hotels nowadays.  This is the type of hotel that makes your stay memorable.  The location, albeit on top of a very steep hill, couldn't have been more ideal.

    The service is exceptional.  The staff is extremely friendly and knowledgable.  The public areas are immaculate.  Just about any type of convenience is available at your beck and call, should you choose to exercise it.   Customer service is almost over-the-top and that is just stellar in my book.  

    I thoroughly love the rooms here.  They have a modern touch without looking blatantly sterile and devoid of personality.  At the same time, it offers a kind of warmth that makes you feel completely at ease and just happy to be there.  Extremely comfortable bed, luxurious linens, plush towels, elegant furniture, I mean, what's not to love?!  

    Without a doubt in my mind, I'd stay here again in a heartbeat.  Again, it's location is prime.  The cable cars are located right outside if you need them but there's a lot within walking distance, if you're feeling energetic to tackle those ridiculous hills.  Lastly, the views can't be beat.  The hotel sits on top of a very high peak in the city which shouldn't be missed.

    29/01/09 | Link | Rating: 5.0
    181. Jedd J.
    Very old fashioned.  Large rooms and closets for SF, room smells a bit musty

    28/11/11 | Link | Rating: 3.0
    182. Ryan B.
    The Fairmont at the top of Nob Hill is a stunning and classy place.  I normally couldn't afford to stay there, but my friend Orbitz hooked it up.

    The lobby is glam; I felt important just walking into the grand lobby.  The service is exceptional as well it should be, and guest services was unexpectedly generous to offer an upgraded room even at the steal of a deal I booked.

    The rooms are huge and posh.  We had two queen size beds (one in a separate bedroom) two walk-in closets with built-in shelving that went for miles, and a large, nicely appointed bathroom.  All amenities were updated including two flat screen televisions.  

    Our view of another part of the massive building, but there was plenty of natural light.

    There is a terrific coffee shop called Caffe Cento (uber European and tasty Illy coffee is brewed) on the lower level.  It was surprisingly cheap and offered yummy scones, biscotti, and parfaits.

    This review would not be complete without mentioning Tonga Room - a tropical oasis of a bar/restaurant/lounge/club located in the hotel with it's own pool and island from which the band plays.  Oh and if you like a thunderstorm, you got it!  Tonga creates one over the pool every 30 minutes or so ;)

    I heard Tonga Room is going to close soon due to plans to renovate.  It would be a shame if you didn't go for one Mai Tai if you were in the area.

    18/07/10 | Link | Rating: 4.0
    183. Peter M.
    My grandfather took my mother to the Fairmont when she was a little girl, and since then, not a lot has changed.  Incredible marble columns, beautiful chandeliers, and top rate service.

    It is pricey, but you get what you pay for in this case!

    15/02/08 | Link | Rating: 5.0
    184. Amanda C.
    It's hard to give the Fairmont anything less than 5 stars. If you've been to the Crown Room or stayed in the Swig Suite, you can't possibly think it's less than spectacular. If you can ever score a look-sy at the Swig Suite, I highly recommend it. The library always reminded me of Beauty and the Beast (I stayed there when I was younger, okay?).

    Just went to my cousin's wedding here this weekend. Everything was done beautifully. The view from the Crown Room is insane. I'm not sure I'd stay here if I was visiting SF as a tourist because of the location- near top of Nob Hill makes for a long (pant...) walk (pant...) home! Plus, I like the Four Seasons on Market better for practicality. I'm not an old lady; I don't care about the antiques in my room. Four Seasons is more modern luxury.

    08/06/09 | Link | Rating: 5.0
    185. SAMAY A.
    I always had a great time here in this hotel.  So we decided to have our wedding reception here these guys did everything right  it was a very special night for both of us  we will remember it for years to come the food was excellent and they made sure that we had everything that we needed for our special event
    Thank you to all of the staff and mangers

    Cheers

    28/04/10 | Link | Rating: 5.0
    186. Shane G.
    It was our honeymoon. We told the desk that and when we checked in they had left us a bottle of champagne and some chocolate covered strawberries.

    We stayed on the 22nd floor facing the bay. Man oh man, what a view. The prices were exorbitant, sure, but if you want a very nice room and a spectacular view this is the kind of price you're going to pay. About $300 a night.

    As for the food, I had Eggs Benedict at several stops in California and Las Vegas, and all of it sucked. I was starting to wonder if good Hollandaise was impossible to find on the west coast. I was skeptical to order it here, but the Fairmont did not disappoint. No idiots being heavy handed with the vinegar here, the Hollandaise tasted like it was made by someone who knew what they were doing. It was a refreshing change. The oj was also spec-freaking-tacular. We were in our pj's when we ate at the hotel restaurant but the service remained exceptional. No judgemental waitstaff, just sincere, courteous proffesionals. The way it should be.

    We took a shuttle from here to SFO airport, and although it was decent, I thought it was a bit over priced to have to share the van with 7 other people. I wouldn't say that the shuttle is indicative of the service or facilities here, though. This is definitely a top notch hotel.

    29/03/10 | Link | Rating: 5.0
    187. Mark H.
    Amazing  exterior and local atop Nob Hill. What a beautiful lobby that can't be replicated by newerhotels.

    That said, there is not much value for your money spent here. They totally ride on their historic laurels. Its going to be hit or miss with the room amenities and size. Thin walls with funky fixtures abound.

    Basically, It's an old grand dame of a hotel that has obviously had to cut back considerably on upkeep. If you get a great deal on the room cost go for it, but you will feel cheated if you pay four star rates.

    01/10/10 | Link | Rating: 2.0
    188. Sherri C.
    Prior to my recent stay for a conference at the Fairmont, my last visit was to the Tonga Room, a favorite of Bay Area high schoolers on prom nights, for -- you guessed it -- junior prom dinner.

    Not much has changed since then.  This lovely old hotel has retained much of its panache from its glory days.  The clean rooms are decent-sized and the ones in the Tower have nice views.  Beds are pretty comfortable; bathrooms are nice but do not really live up to the expectations of a 4-star hotel.  Food that was served as part of the conference was excellent, as was the near-360-degree view from the incredible Crown Room.

    However...minus a star for putting me in a room right next to the elevator even though I had to pay extra because the reserved conference room rates were sold out, and for locking me out the next day even though I had paid for two nights.

    Minus another star for the bad Internet connectivity ($13.95 for slow, intermittent wire service and no wireless service) which immediately takes this hotel off my list for business events.  And I must admit, I agree with other reviewers that the valet and bellhop were not the friendliest bunch.  As this is often your first impression of the hotel's service, the Fairmont may want to review their customer service policy and employee training with this group.

    High Tea in the re-opened tea room looks to be an opulent affair, and I would recommend it for special events (bridal showers, baby showers, etc.), except I did try several of their teas in teabags throughout the conference and was not impressed by these at all.  So, I would definitely try it out before making party plans.

    One final note in case this is important to you:  this 4-star hotel does not have a spa.  The Club One network maintains a location in the hotel -- and does offer massage services, but this is not the same as having all the benefits and pampering of an on-site day spa.

    In summary, the Fairmont in SF is more about staying in an historic building near lots of attractions as an enthusiastic tourist than anything else...and it serves its purpose very well in this regard.

    16/03/08 | Link | Rating: 3.0
    189. Steve L.
    I had a business meeting in SF earlier this month. We all agreed to stay at The Fairmont (convenience, service, price, amenities). Another pleasant stay, for me.

    We did not dine in the hotel but we did cocktails one evening in the lobby bar. Very comfortable, attentive staff and not overly expensive. We then road the cable car to dinner (and back) at Fisherman's Wharf.

    There is a health club in the hotel which, also, is very convenient for a quick work out or sauna. Very friendly staff, clean facilities, not overly crowded by other hotel guests or locals (late afternoon).

    Parking in the hotel is expensive (at least $50 per day) but the valets are most cordial and expeditious.

    Front desk staff is great! Be sure to meet Jimmie!

    FYI, try to book a room in the hotel tower. The view's of the City, the Bay and the Golden Gate are FANTASTIC!

    I left my heart......once again......in SF. Thanks Fairmont!  :)

    10/10/09 | Link | Rating: 4.0
    190. Frances L.
    I have stayed at the original Fairmont in Nob Hill a handful of times in my lifetime, but this most recent visit was my favorite. This historic hotel has been around since the early 1900s and has seen all sorts of amazing events throughout the years. While there have been updates to the building and the decor, something that you can always count on is impeccable service and a stunning and classic looking hotel. Nothing in this hotel is run-down or old, yet they keep a very timeless and elegant style. The lobby is grandiose and the staff are very friendly and professional. We were able to get a free upgrade to a King suite and not only was the room very comfortable, but the simplicity and attention to intricate details made our stay very memorable. While most modern hotels offer sleek and modern items in their rooms, The Fairmont keeps it classy with a nice flat-screen TV, super comfortable bed, and nice dark-wood furniture. The marble bathroom was also very nice with a decently sized shower with absolutely awesome water pressure-- which is totally important to me when I stay somewhere.

    The concierge and front desk staff were also quite friendly. Room service was (although pricey) was quick and efficient and unlike other hotels, you are able to order food all night. That was something that I really enjoyed-- being able to get a chicken sandwich at 2am. Aside from just being a great hotel, The Fairmont is located in a great  part of the city. Just one block away from access to three cable-car lines and a short walk to various MUNI lines AND the Powell St. BART, this location makes it easy to see the whole city and is within a short walking distance to Union Square, Nob Hill, Chinatown, North Beach, and other great (and tasty) parts of town. We even walked all the way to the Embarcadero and the Ferry Building because it was such a nice day out!

    With amenities such as a gym, cafe, two restaurants, and two bars, as well as a business center, UPS store, and spa,I will definitely be planning my next trip to SF with the Fairmont in mind.

    16/03/11 | Link | Rating: 5.0
    191. Kelly N.
    I took my mom to high tea at the Fairmont for her birthday and it was an amazing experience. The hotel lobby was decorated as a gingerbread house for the holidays and the ambiance was very festive. We were about 45 mins early but still seated as soon as we arrived. The wait staff was very attentive and the scones, sandwiches and candies were better than most high tea food I've had. At $49 per person this was definitely a splurge, but well worth it.

    28/12/09 | Link | Rating: 4.0
    192. Christina L.
    Nice change for our annual sales meeting.  The rooms were spacious in the "old" building (heard they're alot smaller in the new one). And the walk-in closet is cool.

    People there were really nice, with one exception of the snobbyness attitude in the Tonga room (of all places).  Good food, tropical ambiance (sorta too dark for me though), but yes, I jokingly said if he was trying to kick us out after he asked how much longer we will be (why would they even ask that??).  And he turned to me and said "Yes" with his serious face and unrecognizable accent. Puuhleeeasse bitter face.

    But other than that, the location is STEEP, but the view and luxurious feel felt right.

    14/12/10 | Link | Rating: 4.0
    193. Jon E.
    I stayed here twice for Valentine's Day (yes, with the same girl...let's keep it clean here!)

    Top of Nob Hill and the area surrounding it is amazing.  I think the architectural style is Beaux Arts?  Either way the main lobby is incredible in its grandeur.  It's also kind of cool to stay in a place that survived the 1906 earthquake (there are pictures in the hotel that show Nob Hill leveled and only the Fairmont standing).

    Location:  It's at the top of Nob HIll so walking anywhere is relatively difficult but you are close to Chinatown and Union Square.   The property also meets at California and Powell so you can catch two Cable Car lines (if you're staying for a few days buy a muni pass and use the cable cars from here!).

    Restaurant/Bar/Coffee Shop:  The restaurant was rather lack-luster at least appeared to me.  The Tiki Room, in the basement, is cheesy but its fun (older crowd).  There is also a coffee chop that is part of the hotel (the entrance is on the outside on Powell St.) that has some pretty good coffee and other baked goods.

    Rooms:  The rooms in the main building are tiny.  The rooms in the towers are large with amazing bathrooms.  The beds aren't that soft but you get used to the firmness.

    INSIDER TIP:  Try to book a room in the tower...it might be more expensive but it's worth it and you're experience will be that much better.

    21/07/09 | Link | Rating: 5.0
    194. Jenn N.
    PROS:
    Beautiful Lobby, Gorgeous Rooms (fully equipped with mini bar, flat screen, his and hers robes) Shower and tub available for your cleanliness enjoyment. Room service snacks was quick and efficient and yummy. Very fancy hotel, there is a lot history behind it, the lounge was very fancy and they have a beautiful courtyard that you can check out. 2 blocks from China town, 7 blocks from the wharf..

    CONS:
    My boyfriend shelled out the big bucks for corner suite with a panoramic view of the city. It absolutely took my breath away at how beautiful the city was at night. When we got back to our hotel around 7pm to freshen up for dinner, we wanted to enjoy this gorgeous view so we opened all the curtains only to realize that the windows were not tinted! How did we know this you ask?

    We looked to the right and our neighbors were watching Porn! with the curtains wide open! (I understand it was Valentine's day but c'mon people!) So we gave them their privacy and close part of our wonderful view. Valet parking is not included and they charge you $50 a day (with in and out privileges) oh and did I mention they tax that with a whopping 14%? So, be sure to include that in your budget if you're watching your pennies! =)

    FINAL ANSWER: Go! Spend a little extra and get the view and keeps your fingers crossed that your neighbors aren't watching PORN at 7! haha

    17/02/10 | Link | Rating: 4.0
    195. Meg Z.
    5 stars for our server Zino at Laurel Court Restaurant & Bar!!! He was extremely friendly and pointed out the best sights in the city. There is so much history at the Fairmont San Francisco and the Tonga Room is a must-see. It's very difficult to get a reservation, so I recommend calling a few days in advance. I can't wait to go back!

    08/04/13 | Link | Rating: 5.0
    196. Michael C.
    Asked simply for two eggs over hard. The "chef" burned them. Bacon over cooked.

    18/03/12 | Link | Rating: 2.0
    197. Sarah G.
    The Fairmont San Francisco has decadent old world style with modern amenities. You can't beat marble bathrooms with a flat screen plasma in the next room.

    We booked an amazing web-only deal, 3 days before we stayed at the Fairmont.  We were able to enjoy Fairmont luxury for Motel 6 prices (well not quite Motel 6 but you get the idea).

    Our room was small but comfortable. The only problem we encountered happened at 1AM when our next-door neighbors decided to throw a bash complete with bass-pumping music and champagne. We called Hotel Security to 'rough them up' a bit for us and our neighbors took the party down a notch.

    The reason that we stayed at the Fairmont was because we were a part of a wedding that took place in the Penthouse Suite. The Penthouse is fit for royalty (and apparently that is who likes to stay there). The views of the Bay are breathtaking. The rooms numerous and unique. I was awed by the pool room with its cathedral ceilings encrusted with mosaic tiles. I suppose that for $13,000 a night it should be posh.

    Overall, we had a great experience at the Fairmont. Go there for a truly special San Francisco experience.

    07/12/09 | Link | Rating: 4.0
    198. April E.
    My husband and I recently celebrated our 20th anniversary with a weekend at the Fairmont. It was great. We loved the comfortably appointed rooms and the whole place had a certain relaxed elegance that made us feel at home. Loved it and will be back!

    20/04/12 | Link | Rating: 5.0
    199. San M.
    I took my step daughter to the Fairmont SF this afternoon. April 28.  There was a car show in front of the hotel blocking all of Mason Street between California and Sacramento Streets.  No hotel personnel  to be seen to assust and direct guests checking.  I doubled parked in the Mason Street intersection so she could walk into the hotel.  She carried  her bags down  the block. Really???  $350 a  night and no one to help guests checking in the middle of car show that blocked the entire street!  Unacceptable  service.  Better service  elsewhere.  Shocking.!    Don't spend $350 here. Go to Fiserman's Wharf or Union Square.

    28/04/13 | Link | Rating: 2.0
    200. Rami B.
    We had great expectations for the Fairmont High Tea. If I could give it a one word review - it would be - "pathetic."

    Over priced, over hyped, run-of-the-mill pastries and sandwiches, poor service, and an ambience (for the area where High Tea is served)  does not do justice to the Fairmont brand. I would have given it one-star had it not been for the quality of the tea itself. The proprietary Fairmont blend was itself worthy of 5-stars. My recommendation is to skip paying for the rest of the stuff... just buy the tea and savor it with home made cucumber sandwiches. Did I say over priced?

    08/11/09 | Link | Rating: 2.0
    201. Adam P.
    I have to give The Fairmont 5*.

    I hate to do it, but they surpassed - really surpassed - what most hotels do for their guests.

    Let's talk rates: Normally a night at the Fairmont will fun you over $200 - it's a 4-5* hotel, but that's more than I want to pay on my personal dime. They were running a special, though - stay 2 nights, get the 3rd free. It gets better - they have what they call "a moderate room" which has a full size, rather than a queen size bed - and is supposedly "small". We took it. Our rooms were $143/night + the 3rd night free. That works out to $95/night (before taxes), or $110 after!! Crazy.

    Then they bumped us to the 7th floor, and we ended up in "moderate room" adjoining suites - no view (no really, NO VIEW - there was a building almost on top of us), but a HUGE room, with a separate bedroom. These were rooms 716, and 718 if this is something you would be interested in. Why did they bump us? No idea - it was our first time staying there. We did sign up for presidents club (which gives you free Internet in the room, and free access to their very decent gym (not just a few half hearted bikes on some dust closet).

    Icing on the cake: I brought a pet - now normally they charge you $25/night to bring a pet for the cleaning of the room. Instead of $25 a night, they charged a one time $25 for the cleaning, which I think is reasonable - more than reasonable. And everyone at the hotel was so courteous about the lil guy, which was a so endearing. I know dogs are a pain, and I was half afraid they would give him the evil eye.

    My only nitpick was the parking. They charge $50 bucks a night which is not far from highway robbery. So much so that they tell you NOT to bring a car when you stay there. But you know what? There is a very safe, nice garage literally a block away that charges $27 every 24 hours. So even though we were there for 4 'days' total, it was 3 'days' of parking. Problem solved.

    Loved the Fairmont, would totally stay there again, and do the same thing with the parking. 5*s guys

    14/07/09 | Link | Rating: 5.0
    202. Carlos A.
    Dayummmmmmmmmmmn. The Fairmont hotel is breath-taking. I went as a date for my friend's company party and they rented out the Penthouse suite. The views of the city are stunning. Walking into the lobby will take your breath away. This is such a storied hotel. Seemingly every U.S. president has stayed here. Next goal: make enough money so one day I can actually afford to stay here. My favorite room was the Moroccan tiled pool room in the penthouse suite.

    23/11/07 | Link | Rating: 5.0
    203. Janette W.
    I was so disappointed by this hotel. I really had hoped it would live up to my expectations, but sadly it did not. I'm familiar with staying in historical hotel room, and the room was on par with my expectations. But it was so loud, not just in my room but also in the room my parents were staying in as well. The batteries did not work in either of our TV remotes, and they were missing hand soap and towels. So I guess it's the little things that add up.

    02/07/10 | Link | Rating: 2.0
    204. Sean V.
    Hey, nothin' says class like pullin' up to the Grand Old Fairmont, this place is decked out, with all the classic "hoity toity" architecture, bell service and suites. I gotta say I absolutely love this place;
      1) First off, its on top of Nob Hill, which is already awesome, now factor in the views, trolley cars and overall scenery and you're gonna be overwhelmed.
      2) Second, it caters to the finest of clientele with the whole royal service and special treatment.
      3) Finally, the rooms are amazing, talk about comfort... this place certainly delivers the goods and you know you're awesome when you get lost in your suite.

    18/05/10 | Link | Rating: 4.0
    205. Annie W.
    i was at the fairmont for a conference and stayed for the week. it has a very attractive location, at the top of nob hill. the lobby was lavish. the conference rooms were nicely ornate. the room was really small, with a dismal view facing other windows of the hotel to the interior; understandably, a more expensive room would have provided a better view. there is a penthouse/top floor, though, with fantastic cityscape views of SF at night, at which we did have a cocktail hour, and was worth bumping up this review to an overall three stars.
    but barely three stars -- the walls are THIN. i had the fortune of hearing the couple next door with whimpering and loud sex dominating the nights.

    take it as you will.

    the hotel provided conference box lunches (turkey sandwiches with a single small leaf-of-vegetable, vegetarian lunches with potato salad that had bacon in it -- a cookie for dessert that was probably bigger than the sandwich. hmm.)

    the tonga room is very kitschy but equally fun, and rumor has it that it won't last long, so it's worth poking around to see it.

    10/07/10 | Link | Rating: 3.0
    206. Katherine B.
    I have to say I have been there for formal dining four times in the last two years. I find that their waiters are quick to take the food away when clearly I have not given any signal to take the food away. When I spend $300 for dinner, and I am at a formal event, I do not expect to be rudely rushed through my courses. Finally, last night the lady next to me at the table said for the third time, " Look, stop taking my food! You didn't even ask this time." Food delicious, customer service: they should fire their staff! Same thing with my cousin's wedding. In fact I even recognized the waiter. I went home after a three course meal that I did not enjoy and reheated leftover pizza! not something I should do after spending $300 a head! fire your staff in the dining area! Pronto!

    22/04/12 | Link | Rating: 1.0
    207. Cathy V.
    My brother was a guest in the Fairmont hotel this weekend for his wife's 50th birthday.  He hosted the party for her in your Tonga Room, where he spent more than $4000 at this establishment.
            I had luggage with me and asked to have it checked in coat check.  They told me it would be "safer locked in the manager's office" and took my luggage.  When I went to retrieve it at the end of the night, I was informed that there had been a robbery, and my luggage as well as other people's belongings had been stolen.
           I was shocked at the attitude they took me with that night.  They said it casually, "Oh, well, sorry, but your luggage has been stolen.  Have a nice night."  They didn't offer to call anyone for me, or offer me any sympathy or advice on how to proceed.  When I burst into tears--the items in that bag were both costly and personal--they told me that the Fairmont would reimburse me for everything that was lost.
           This morning the Fairmont called me and it was a different story.  They would not be compensating me for one dime.  There would be a police investigation, and maybe the police would recover my items and if not, apparently, I was out of luck.
            I am utterly shocked that a luxury hotel such as this would treat guests in this way, especially after the amount of money we spent in their establishment this weekend.  Nothing whatsoever was offered to me; even a free night in your hotel might have eased the pain, but the establishment offered me nothing, not even an apology.
            I spent the day trying to replace everything that was lost with money I do not have. I am outraged that the Fairmont takes no responsibility.

    29/04/12 | Link | Rating: 1.0
    208. Christina C.
    KLASSY.  Not only is it on the top of a big mother-loving hill in the greatest city in the world, the service made me feel like a real housewife of SF.  I was late for a luncheon (what a klassy start to my story!) at the Fairmont where really important people were going to be milling around and enjoying free food and drink.  I grabbed a cab so I wouldn't be ridiculously late.  When I got to the hotel, with my hobo homeless person bags, the valet/doorman opened the door for me.  Then he held his hand out to help me out of the cab.  Since I was trying to be special with my skirt suit and my hooker heels, I really needed all the help I could get.  One false step and my face would be planted to the cement sidewalk.  

    God I love klassy hotels when i'm feeling all sorts of messed up from my totally hectic life and unimaginable stressful pressures of being perfect.  The marble hallways and the echo of my heels when I clip-clip-clickity-clickity down in my heels reminds me of Pretty Woman all over again.  Except my hair is not red and my skirt is actually much longer.  

    For the luncheon, I blame the organizers and not the hotel.  Somehow, I was scheduled to have a vegetarian meal.  Mushroom risotto.  Although delicious sounding and everything, I make a very tasty risotto at home.  I don't want to eat something that I can easily make at home.  Especially not while sitting next to the super smug vegetarian in her organic suit with the sensible shoes.  Grow a pair and wear something that doesn't look like it was first offered to Mother Theresa.  

    The tea they served at the end was very nice.  If they had given me the beef dish, I would have better things to say.  It was a rare, thick, juicy cube of meat that was so pink in the center, Barbie and Elle Woods would have been fighting over it.  

    The service was impeccable and I felt really out of place in such a lush setting.  I hope one day, I will talk pretty enough to be able to come here.  Regularly.

    05/07/10 | Link | Rating: 4.0
    209. Nancy B.
    I couldn't afford to take the hubby out of town for his 40th birthday, so we splurged on a little "staycation" at the Fairmont Hotel. To be honest, what really sold me was the Tonga Room. How I could have lived in San Francisco for nearly 9 years and not made it to the Tonga Room is beyond me, and clearly needed to be rectified immediately.

    I paid in advance and so got a cheaper rate than I would otherwise. I wasn't sure what kind of room we would get - one in need of a refresh or one that had been updated. As it turned out, they gave us a suite - the Luxembourg Suite. Sweet! As others have pointed out, the rooms are very large and very comfortable with unbelievably huge closets. While there appeared to be some updating in progress, the room was not old nor dingy.

    Service was speedy and courteous. Everyone on staff we spoke with was friendly and polite, even though there were a number of grumpy patrons there (people, everyone's doing their best so lighten up, 'kay?). My one nit is the cost of the food and drink. I expect to pay more for this at a hotel, but geez, it was impossible to have any meal that came in under $50 for 2 people (not including booze). That said, I was more than happy to pony up for the drinks and dessert in the Tonga Room. After 3 mai tais I even managed to get the birthday boy to dance!

    I was very impressed by the Fairmont and would stay there again in a heartbeat.

    22/05/09 | Link | Rating: 5.0
    210. Jen L.
    Nice but a little out dated. I got a great rate on a deluxe room magnificent historical view in nob hill. Great customer service until check out when I waited twenty minutes for the bell hop which never came :( that made me furious since I stayed there three nights and spent a decent amount on the room and other services provided by the hotel. The hotel is amazing and they were probably busy but that just aggravated me since I am paying a good chunk of money to stay at this play and it took them forever and still never came to help me so I had to do it all myself. And i am just a female

    06/03/12 | Link | Rating: 3.0
    211. Mercy B.
    A friend and I attended a conference at the Hyatt Regency Embarcadero - just right down the street from the Fairmont.

    Found a great room rate deal on the web, so we decided to reserve a room here for the night instead of staying at the Hyatt. I looked on the Google map - it said that it would be a 20 minute walk from the Hyatt to the Fairmont. No problem - 20 minute walk? I can do 20 minutes!

    Ok - I forgot to look at the topography map, forgetting that SF is made of hills.

    After the first day of our conference, we were ready to just go to the hotel, check in to our room and relax.

    We asked one of the Hyatt employees to point us in the direction in which we should be walking - he pointed down California Street and said, "That way, straight up the hill."

    With backpacks and totes in hand, we started walking and then we realized that it was a climb - straight up. What looked like on the map as a straight line from A to B, I didn't realize that there was a steep hill to ascend along the way.

    We did get there - after a 20 minute rigorous walk.

    Oh, but that's not what this review is about, it's supposed to be about the Fairmont Hotel!

    The Fairmont is a grand hotel. Our room was very spacious - even the closet was big enough for us to throw a party in. The beds were very comfy - and although I made the mistake of reserving a queen bed, the desk staff were gracious in locating a room with two double beds (I like my friend, but not that much) - which by the way was so very comfy! The bathroom was spacious with marble tile and a phone next to the commode (I personally would never talk while on the toilet, but I guess a lot of people do). The magnifying mirror was a bit scary.  I personally don't want to look at myself that closely in the morning, but it is helpful is locating those annoying stray hairs that mysteriously appear on your chin.

    We slept like babes that night, refreshed and ready to tackle one more day at the conference.

    If I have the opportunity to stay here again, I won't hesitate, but I think I'll  be bringing better walking shoes next time.

    22/09/09 | Link | Rating: 4.0
    212. Lauren C.
    My company had their holiday party in the Penthouse Suite last year.  Needless to say, as a new employee I was extremely excited.  Just one problem, I needed a date.  Lucky for me, my friend Carlos gave up his prior engagement to come with me (and if you knew how much soccer means to him, you'd understand how big of a deal this was).  

    He picked me up in a cab, holding the door and an umbrella - it was POURING!  I thought, what a gentleman :-)  On the way, we stopped at Brick (another review to come) for my friend's going-away party.  Once we arrived at the Fairmont, I was blown away by the lobby - it was remarkably beautiful!  To the right, there is an elevator that takes you up to the Penthouse.  

    When the elevator doors opened to the party going on inside, we were greeted with cocktails immediately - always a great sign!  Straight ahead was a room with hors' dourves and a bar and to the right was the dance floor.  With a billiard room and 3 bedrooms in addition, this suite is immense.  I have to say my favorite room was the billiard room which I refer to as the Moroccan Room because of the colorful tiles and architecture.  

    We ate with friends in the master bedroom, where it is rumored that President Kennedy and Marilyn had a tryst. Although... I did hear that a room with lots of mirrors was the place to be ;)  The dance floor and the terrace overlooking the bay and city is where we spent most of our evening though. Dancing and laughing, Carlos and I had an amazing night!  

    The after-party was held in a friend's suite where everyone made themselves more comfortable, drinking Hennessy and lots of vodka.  My legs across his lap, Carlos shared his interests and personal insights with my friends as they probed about why we weren't dating.  As we sat there laughing it off, I remember thinking of how incredibly proud I was to be his date.  He is such an intelligent, fun and fascinating person - why weren't we dating?  

    Now my boyfriend, he recently told me that this night at the Fairmont cemented in his mind that we could become more than friends.   I thank The Fairmont Hotel for providing such a beautiful location for my favorite night in the city.  I thank Carlos for joining me and as always, being a great date.

    14/12/07 | Link | Rating: 5.0
    213. Ken C.
    The only great thing about this place is the history.

    Without the history, the ridiculous fee would not apply.

    Expect small things. Small rooms and etc. The Westin St. Francis is the same too. The Huntington Hotel just a block away is much bigger.

    Big ups for great customer service.

    Be sure to check out the Tongo room. It's just sassy!

    07/07/10 | Link | Rating: 3.0
    214. Jenna F.
    It's a perfect place for everything! Starting from having a nice dinner and ending with having a big wedding!
    Customer Service is amazing. I feel like on a vacation everytime I am there! Had a few business meeting. Been to a wedding there! And even been for a dinner!
    Beautiful place, although, I can state it's a little bit high priced, but I bealieve it's worth it!
    Great Garage Valet Service! The valet attenders are amazing. They took care of my car as a baby!
    Highly recommend to have business meetings, having a dinner, plan a wedding, and for other events!

    27/06/10 | Link | Rating: 5.0
    215. mehrbod m.
    The Only place to stay at in SF! Historic, most beautiful hotel lobby, and the room views are to die for!
    Once I stayed here i did not stay at any other hotel when visiting San Francisco!
    I know the parking is like 50 dollars but its worth it! The rooms are amazing, clean, staff is professional and the food here is also amazing! So make sure to order room service as well!

    Love this Fairmont!

    22/05/11 | Link | Rating: 5.0
    216. Donna S.
    The Fairmont Hotel! It is big, it is beautiful it is over the top! Beautiful gold ceilings, lush marble floors, furniture I can only dream about owning. If you have never been to the Fairmont, it is definitley worth a visit. Who cares if you stay overnight, treat yourself to a walk around in the lobby and a lunch or a drink, or both. This hotel is truly a materpiece. I love looking at the old pictures in the hallways of famous people who have stayed here, and old time pics of famous San Francisco historical landmarks.  It has the feel of a museum. The staff is also very friendly and helpful. The views are the best..it is just a wonderful place!!

    06/04/10 | Link | Rating: 5.0
    217. Alissa B.
    Given the price of the rooms (and everything else!), I expected a lot more... the rooms were decently nice and the bathroom was quite spacious (and had a phone next to the toilet for those, you know, important calls). The bed was really comfortable. However, the towels were raspy, the lighting was not the greatest, and the shower curtain was rather ineffective. Given that the beauty is in the details, I can't say I was that impressed. For the hotel itself-- 3.5 stars.

    The highlight of my stay, though, was the $50 valet parking. I'm aware that parking in SF is really expensive, but $50 was a bit much... especially considering they LOST MY CAR for 45 MINUTES. I fail to understand how the 8 employees standing at the curb can take 45 minutes to find a car, when I've given them my # at least 4 times. I literally saw the concierge call down to the garage 3 times. While he was calling down the 4th time, I heard him say, "wait, you found it, but now you've lost it again?" Does this imply that my car is able to drive itself? Was it sneaking around the garage hiding from them? Needless to say, I was NOT pleased, and should I attempt to stay here again (doubtful) I will be parking my car elsewhere.

    08/12/09 | Link | Rating: 2.0
    218. Diana N.
    Pros:
    - Got a great deal on Travelzoo
    - Right next to the cable car pick up
    - Within walking distance of Chinatown

    Cons:
    - Paper thin walls (you can hear your neighbors and people in the hallway)
    - Constant construction/remodeling
    - Valet parking fee $50 per night ($45 for hybrids)

    05/08/10 | Link | Rating: 3.0
    219. Merrilee T.
    This is the first time I have ever stayed in a hotel blocks from my own apartment simply for the luxury of it. For Valentine's Day, the bf and I decided we wanted a little privacy, so when I saw a Groupon for $158 for a King room, we had to get it.
    Booking the room was a pain (explanation at the end of the review), but once we were there, the staff was great. We were greeted warmly, and we had to call the concierge twice for supplies, and they delivered pretty quickly.
    The bed was fantastic, It was like sleeping on clouds.
    The body wash and lotion that they provide are probably my favorite scent of any hotel products. I recently snatched some stuff from THE Hotel in Vegas, and Fairmont's stuff is even better.

    For some reason, there is a phone by the toilet. It was our phone of choice, since we were spoiled with two phone options.

    It's true that the walls are thin - we could hear the housekeeping lady as she worked her way down the hall, slamming doors, and calling out to find if the rooms were occupied, but I have had the same experience at almost every hotel. We never heard our neighbors, but they may have heard us ;) Sorry fellow Fairmont guests! I am in love and I don't care who knows it!

    Booking the room:
    The details of using the coupon were a little fuzzy, so I called the hotel to ask, and the staff had never even heard of Groupon. I think it's pretty bad that a place this nice doesn't keep its employees informed when a whole lot of people are going to be booking rooms on the same day for a special promotion. It turned out that the Groupon couldn't be redeemed until a specific time and date, but the woman I talked to wouldn't even ask a manager, or try to find out what I was talking about. It was really frustrating.

    15/02/10 | Link | Rating: 4.0
    220. Brian B.
    One of the finest hotels I've stayed in. Rooms are smaller but it's an older, elegant place. Outstanding service.

    03/03/10 | Link | Rating: 5.0
    221. Christine C.
    Love this hotel!  It is very beautiful and I felt like a princess when I stayed there!

    01/01/11 | Link | Rating: 5.0
    222. Dan C.
    The facilities are beatuiful, everything you would expect for a hightend hotel. We tried to go to the bar for a drink and there were no opentables and they would not let us sit directly at the bar and order food and there was no one there! So we went to our room and were able to order a quesidilla and wings for 60 bucks. We went back later that evening after going out on the town for dinner thinking we whould have an night cap(they were not busy) and we had to flag down the server and after 15 our drinks were not delivered, my wife was so angry she went to the bar to see where they were and they would not give her the drinks. Wehn they did deliver them they forgot hers..oops. If your going to pay 400+ per night please pretend to act like a 4 Star hotel. Not that much to ask.

    17/01/12 | Link | Rating: 2.0
    223. Dom G.
    I have come to this legendary place for a number of times and they always fabulous ! Love the place and most of all, I really love their staffs and services.

    25/10/11 | Link | Rating: 5.0
    224. H T.
    Echoing what many others have said, we expected a lot more from the Fairmont and they failed to deliver. While the lobby is indeed grand, the rooms and the quality of the stay are what really matter at the end of the day and the Fairmont just did not make the cut.

    Pros:
    * Comfortable beds (though it's a shame you will still won't wake up feeling rested because of the paper thin walls)
    * Competent valet service - always had the car ready within 15 minutes
    * Two robes in each room (always bothers me when there's only one)
    * Rooms are inexpensive, so I guess you get what you pay for

    Cons:
    * Paper thin walls - this is what attributed to me getting no rest. Between listening to some tourists talking about "negros" at 1am (I wish I were kidding) and smoking on our floor, to being woken up by the neighbors taking showers at 7:30am, followed by doors being continuously slammed, and then people gathering by the elevator (right next to our room) at 9am, I failed to get any rest.
    * No exterior view from our room

    Tips:
    * Valet is $50 ($57 including tax) - they give you a 20% discount with a hybrid vehicle; however, there's also inexpensive parking ($27 and up) if you're willing to walk a block or two

    Bottom line, I've always wanted to try out this hotel since it looks so enchanting and historic but would not recommend staying here overnight - better to opt for dinner and a drink at the hotel restaurant to take in the atmosphere and head home to sleep in the comfort of your own quiet home and if you're a tourist, the Westin and W are not too far away.

    14/02/10 | Link | Rating: 2.0
    225. Chitown D.
    For about ten years, when I'm in SF for work, I stay here or the Ritz. I'm not sure what the prices are, but I assume the Ritz in more expensive, which would make sense because it's nicer.

    But, with that said, as far as Fairmonts go, this one is ok (better than Chicago's and not as nice as Santa Monica's). The rooms are very old school SF, stressing the word old.

    The ambiance is beautiful and they do what they can by providing beautiful and comfortable furnishings and bedding, but there's not a lot they can do with the bathrooms, which can be kind of gross. Also, some of the rooms have a bit of a musty smell. When I was here in January, I actually had to switch rooms because the mustiness made my allergies act up.

    The location is fantastic and the staff are top notch. Also, the room service menu is pretty good. The Tonga Room is a must see too!

    Lastly, when I was staying there more often, I got a cold once. The friendly staff saw that I was under the weather and sent chicken soup to my room - free of charge! How nice is that!

    16/03/11 | Link | Rating: 4.0
    226. Delaine Z.
    This is just for the lobby at Christmas time--absolutely beautiful and the staff is wonderful about letting the riff-raff come in and enjoy all the decorations and take pictures. The gingerbread house is amazing. What a holiday treat for people of all ages, and all economic situations. Thank you, Fairmont.

    03/12/10 | Link | Rating: 5.0
    227. Britt X.
    Iconic and in a great location, but do not stay here, let alone host an event here.  My goodness, the common space is gorgeous, but given that it is a unionized hotel, the prices are insanely out of line, and the quality is just okay.  I'd come here for a brunch, or to have a tropical drink at the Tonga room, but this place is way over priced and, quite frankly too old school.  It reminds me of the Waldof Astoria in NYC -- beautiful on the outside, but crap in the details.  Why stay here when you can enjoy the modern amenities of a W or Four Seasons?  

    I don't know, maybe I just don't get it.

    08/10/10 | Link | Rating: 2.0
    228. Liz P.
    From world class service to beautiful rooms to a wonderful afternoon tea service to the Tonga Room, I cannot say enough positive things about the Fairmont.  I spent the weekend here after buying the Groupons for a room and not only was I treated spectacularly despite my STEEPLY discounted rate, they upgraded us for free!  

    This hotel does service right; something that is a dying art in our world.

    21/03/10 | Link | Rating: 5.0
    229. Annette D.
    Just celebrated our 15th wedding anniversary at the Fairmont San Francisco! They really now how to roll out the red carpet. From the doorman to the front desk we were warmly welcomed- the lobby is simply amazing! Completely dressed to the 9s. Gigantic gingerbread house and beautiful, enormous Christmas tree.  The service was impeccable.  Champagne and chocolate covered strawberries in our room! We stayed in the tower with a view of Alcatraz, the golden Gate and Marin. Bed was plush- frette sheets! And the marble bathroom was large and very clean. We've stayed in many hotels, but the Fairmont is special. Traditional SF elegance at its best. Highly recommended! Join the Presidents club and Wi-Fi is free.

    29/12/11 | Link | Rating: 5.0
    230. Liza T.
    I passed by to this hotel million times and never have a chance to go and see until the past Monday. My bf and I stayed there for my birthday. It was a beautiful historic hotel from the outside view but once I stepped inside the hotel, I was "wow"....it was so classy and elegance with high ceiling. Definitely one of the nicest entrances I've seen in a San Franciscan hotel.

    The service was fast, friendly and helpful. Every staffs seemed well trained and understand how to treat a customer.

    The room was quite small but very cozy. Everything was so neat and well organized. It seemed like they have updated the room because of the TV and Ipod Dock. The setting of the room was very similar to the Fairmont that I stayed in Canada. The bed was so comfortable and soft. It made me hard to get up in the next morning.

    18/10/10 | Link | Rating: 4.0
    231. J B.
    Over hyped. This place has small rooms, mediocre service, extremely small elevators and old everything, I mean the plumbing in the bathroom wasn't even working, really! I think people only stay at The Fairmont for the novelty. I would never ever stay here again it is highly overrated and over priced. Do yourself a favor and don't stay here if you want to check it out make sure your company is paying or just visit the restaurants.

    24/03/13 | Link | Rating: 1.0
    232. Neale R.
    Very grand property.  Top of the hill with great views of the bay and the city.  Everything was high quality, including the room, breakfast, Tonga Room and concierge.  Concierge did a nice job hooking us up with Alcatraz tickets despite being very late.  Also hooked us up in the Tonga Room.  Good food and great atmosphere.

    01/07/13 | Link | Rating: 4.0
    233. Cecily B.
    very fancy. by walking in here, i wouldnt guess we are having a huge economic recession haha but they have an actual life size gingerbread house =) so cute.

    29/12/12 | Link | Rating: 5.0
    234. Rachel R.
    I recently attended an incredible party in the gorgeous Penthouse Suite.  While the building is fantastic and I found the staff to be friendly, the food was absolutely unacceptable. The fried egg rolls were luke warm and bland, and the bruschetta was served on frozen bread ! How did they even get the food on the tray without realizing that it was frozen?!  Similarly, the mini cupcakes were either ice cold or very dry.

    I can't imagine what outrageous amount our lovely hosts were charged for all of this frozen food. With such an immaculate space, how could there be such a lack of detail around the food being served?

    It might be an ok place to take some photos, or get an overpriced drink but I certainly wouldn't even plan an event here.

    04/12/10 | Link | Rating: 2.0
    235. Susan D.
    Great spot for an overnight SF stay!  From the valet to housekeeping all was great - our room and view was fantastic.  There were lots of large events going on, but our area stayed peaceful - easy to take a walk out for dinner or catch a taxi, they are lined and up and ready.

    21/07/13 | Link | Rating: 5.0
    236. Diane S.
    Went here for christmas for the gingerbread house, that was totally edible! Not that great, but the christmas tree was so pretty! One of the nicer hotels in SF with an amazing view.

    26/03/11 | Link | Rating: 4.0
    237. J T.
    Beautiful hotel and friendly staff.  I came to see the big gingerbread house that was in the lobby.

    19/12/10 | Link | Rating: 4.0
    238. Elizabeth D.
    Just left San Francisco after 3 nights at The Fairmont. What a lovely hotel! It reminded me of the Peabody hotel in Memphis- older but still grand and beautiful. We had a corner room with fabulous views of the city. Good bathroom size and comfy beds. Great location in Knob Hill and very close to shops at Union Square. Was a bit disappointed with fees from gym and wireless use. $15 a day to workout but if you bought consecutive days it went done slightly. Paying $14 for 24 hours of wireless is overpriced and unnecessary when I could walk to any Starbucks these days for free wifi. Being there 3 days meant doing a bit of work from my computer, but paying over $45 just for wifi? No thanks. Breakfast options were vast and good but also overpriced. Overall, great service and staff- thoroughly enjoyed my stay!

    04/07/12 | Link | Rating: 4.0
    239. Ninja H.
    I only stayed for one night and didn't partake in the gym facilities or spa =(  but was underwhelmed by the room.  I was thinking it was going to be a glamour room and I would be wowed by the space and amenities...but no such luck.  Picture my confused expression when i walked into the room and had to check the stationary to confirm that I wasn't at some three star hotel because it looked incredibly similar. No wow factor for me...boo!!

    All the staff I came across were friendly but as in my review for the Laurel Court Restaurant ( yelp.com/biz/the-laurel-… ), the wait is pretty slow.  The Tonga Room is still fun for drinks though.

    And when asked at 10p for a restaurant recommendation near the hotel, the front desk (because there was no one at the concierge desk) stumbled to provide one, then when he remembered one, left us to get  a menu which took a while only for him to come back to us with a menu for a different restaurant because he didn't have one for the restaurant he was originally thinking of.
    Alas, the concierge emerges and I walk over to ask about the restaurant I knew of that serves Japanese food really late (cause for some reason the name Ryoko was not coming to mind) she didn't know right away but when I started trying to get the name out with variations of the actual name, she finally got it and provided us a map so we could direct the cab driver.  Now I know why I want to be a concierge...

    Overall, not a bad experience but for their reputation and price, you could do better in SF.

    09/06/10 | Link | Rating: 2.0
    240. Matt G.
    Top notch service. I received a last minute discount, and was pleasantly surprised that they upgraded me to a king size bed. The only downside I can think of, is that the halls leading to the parking garage are pretty old looking. Other than that, I loved it!

    16/07/13 | Link | Rating: 5.0
    241. Jenifer V.
    Updating after actual stay:

    As I sit here with only a couple of hours before check-out, I thought it would be a good idea to write my review. It's a gorgeous day in the city and the views from my room (The Ralston Suite - Tower Building) are amazing. GG Bridge, Alcatraz and Coit Tower from one side of the room and the Transamerica Pyramid and Bay Bridge from the other side of the room.

    This hotel just oozes old San Francisco style. The furnishings in the rooms are not really my style and I couldn't figure out how to use the telescope for the life of me, but the bed was super comfortable and the bathroom was nicely sized with good water pressure in the shower (hey, this is important when you have long hair!).

    Service has been nothing short of perfect. Everyone has been so incredibly helpful. That said, I think their room service menu needs a makeover. Their dinner selections are really lacking. They also don't have a spa at the hotel. There is a Club One that offers 'spa treatments', but I was told to stay far, far away from those.

    As someone else mentioned, parking at the hotel is really expensive ($59/day), but that's SF for you. If you're looking to stay here and have never been, try to get a room in the Tower Building. I saw a suite (of the same category as mine) in the Main Building and there is absolutely no comparison. Living area is smaller, bedroom is smaller, bathroom is smaller and most importantly there was only one small window in the living area that was totally blocked by some sort of HVAC vent. The room itself was so dark and blah.

    Now onto the Penthouse:

    I know I've said it before, but I need to say it again. The Penthouse is INSANE. Completely. It's so frickin' awesome that I wish I could afford to rent out on a regular basis. :) We had a small dinner there last night and while it seems big at 6,000 square feet, it still somehow manages to have an intimate feel to it. That terrace is the real deal .... especially on a night like last night. There were many details to deal with and prep for the evening was rather stressful, but after all was said and done, it was totally worth it.

    I bid you farewell, Fairmont. Hope to see you soon!

    04/03/11 | Link | Rating: 4.0
    242. selina n.
    This review is solely based on my class visit to the gingerbread house. (I have been to the Tonga room so you can check out my review if you like).  Last week, I took my kindergarten class to see their ginormous gingerbread castle in the lobby... my students loved, loved, LOVED it (they said it was worth all that up hill walk). Mind you, this gingerbread house is for ALL ages. I was very impressed by their staff and how kind and courteous they were to my students. We were greeted in the front with hellos and Merry Christmases and yet another staff opened the door for us once again greeting us with Merry Christmas. Not once did I receive a stank eye or complaint from staff about bringing a class here. Thank you Fairmont Hotel for making my students day.

    27/12/11 | Link | Rating: 5.0
    243. Been E.
    Very historic, classy place to stay with great service.  Love the Tonga room down below!

    17/10/12 | Link | Rating: 4.0
    244. Lenore L.
    I haven't stayed here but the Christmas tea party was fun and we love coming for a glass of champagne at the glorious bar after a shopping excursion in Union Square. Across from Grace Cathedral and a fantastic glimpse of the bay from Sacramento Street. I loved walking through on my way home when I lived in the city, just 6 blocks away. sigh...

    08/06/11 | Link | Rating: 4.0
    245. Angeli M.
    They don't make hotels like this anymore.  Marble columns and velvet couches, carved moldings and ceilings.  Spacious hallways, nowadays, would be seen as wasted space that could be used to create even more profit per square foot.  Not here.  

    The rooms are cozy.  For those of you reading between the lines, yes, that is code for "on the small side."  However, it did not feel cramped, even for two people.  There was even a separate tiny area with a victorian-looking writing desk, which I imagined myself using to pen witty postcards...  I loved the decor, which feels as classic as the hotel itself.  It was clean and filled with light, even though we did not have a bay view.

    The front desk staff are efficient and friendly, and the concierge is quick with maps and suggestions.  One night we ordered room service.  The pizza was meh, but the pasta bolognese and the french fries hit the spot.  Room service was fast and friendly.  Which was exactly what we were looking for after our strange, sad experience at Fleur De Lys.  On room service night, we also ordered a movie, and there is a large selection to choose from, including some off-the-beaten-path movies, which is unusual in my experience.

    There was a Ferrari rally going on during our stay, so we got to see (and hear) about fifty gorgeous cars as we left one morning, which was a treat.  

    A warning, I can only vouch for the female concierge I encountered, she recommended the bike company that we loved.  Another gentleman was helping when we were looking for a brunch spot on our last morning, and we initially were sent to him.  I had just watched him misguide the person in line in front of me regarding some sort of tour, which the lady concierge jumped on to correct... so I was already skeptical about his knowledge.  We asked about brunch places, and he asked when our flight was.  When we said it was about 2.5 hours hence, he told us that there was one brunch place we could go to, but that we did not have time to eat, and should immediately go to the airport.  Just then, the lady concierge (I regret I did not get her name) became available, and I asked for her help.  She came over, confirmed that we did have time, and gave us about three suggestions within close walking distance.  We ended up just walking around to soak up more San Fran, and grabbing a bagel, but even though we left for the airport over an hour later, we were still in plenty of time for our flight.

    The location of the hotel is also ideal.  It is on a trolley stop, and is central to Fisherman's Wharf, Haight-Ashbury, Castro, Chinatown, and, of course, Nob Hill.  Plus the views are gorgeous.  

    I would definitely stay here again.

    22/09/12 | Link | Rating: 4.0
    246. Dave F.
    This is an absolutely beautiful Fairmont. I made the mistake of taking the train from SFO to Powell and walking up Nob Hill in the middle of the summer with luggage. enough said---bad idea.

    The room, here, had an incredible unobstructed view of Alcatraz and the "Platinum level treatment" for frequent Fairmont travelers was excellent.

    I'll be back, as this is one of my favorite SFO hotels, as the service was impeccable!

    05/07/09 | Link | Rating: 5.0
    247. Joe K.
    Okay, this is a wedding-related review from the point of view of a wedding photographer. The Fairmont affords some photographic opportunities as well one drawback.

    The Fairmont had its own television show so what can one possibly say about the Fairmont that hasn't already been said? The lobby is a smashing piece of San Franciscian neo-classical architecture and Victorian furnishings and a plethora of palms. It's a cultural landmark atop Nob Hill, and a place you should see it at least once.

    There are, indeed, beautiful, ornate rooms at the Fairmont: The famous Venetian Room, the Gold Room, the Pavilion Room, the Crown Room, and the Penthouse Suite.

    I've photographed weddings at the Fairmont a couple of times and found just one, and only one, drawback. If you want a good variety of wedding photos, I believe that you probably should go somewhere in addition to the Fairmont. Other venues offer me the opportunity of indoor and outdoor photography, a winery for example. As ornate as the Fairmont is, there isn't a garden or a beach, somewhere with greenery, to use as settings. I also lose the opportunity to shoot silhouettes against the light, embracing, laughing, kissing, and hugging against the setting sun. You get it.

    The Fairmont has hosted thousands of weddings, and many have been high-end clientele, so expect great, if not outstanding, service. They're the ultimate pros and know how to do it with ease and grace.

    A plus for a wedding at the Fairmont is that it has a room where it's possible to do a quick change from an outdoor set-up to an indoor one if the weather should turn rainy or cold. That's a real plus. There aren't many wedding venues with that sort of flexibility.

    And here's a big plus: you can party all night long--well almost. Bring your own caterer and beverages and it's a party! That's pretty cool--especially for Russians. And I swear, every other wedding in San Francisco is a Russian wedding (I exaggerate just a little).

    14/07/11 | Link | Rating: 5.0
    248. sarah p.
    stayed here for  0ur 10 yr anniversary and here are the
    Pluses:  very nice staff, bellhop even handed us a fresh water bottle after coming back from a run

    comfy bed and linens

    beautiful lobby

    minus:

    we were stoked to spend our anniversary without interuptions only to be constantly interupted by housekeeping. After check in, we were changing in our room and after knocking once, a housekeeper barged in to ask if we were ok, naked and all.  Then that night after going to bed late due to a rager two doors down, she barged in at 9 am after one knock while we were in bed still. Not what you expect from 4 stars. The party the night before went on until 2am before security finally shut it down. A little late for sure. Then our shower was clogged in the drain, which is ok at home but having shin deep water in a hotel is a little grody. We will not be back.

    10/09/11 | Link | Rating: 3.0
    249. Victor C.
    Because I'm a baller... who happened to find an outrageously good deal through hotels.com . Review.

    If only one of the bellmen didn't say, "Oh, you're in one of our bigger rooms"... No. The rooms really aren't big at all. There WAS a walk-in closet though. The room was nicely furnished, and everything seemed to work like it was supposed to. The clock radio is ipod-dock equipped, which is very nice.

    Couple "-" things:
    - Our toilet handle broke. (They did come fix it right away though). Can't really dock 'em for this. Some people are aggressive flushers I suppose.
    - $50 parking. Pretty f'in outrageous. Okay, if you're the owner of the RR or 911 turbo sitting next to the attendant's office in the garage, you probably don't care. But poser ballers like myself... Dubya T. Eff.

    "+" comment:
    - Everybody was uber friendly... from the valet to the front desk to the operator, they were all very hospitable.

    04/08/08 | Link | Rating: 4.0
    250. Tom M.
    Nice place..... Ran into Tony Bennett

    05/09/12 | Link | Rating: 4.0
    251. Alicia A.
    4.5 Stars.

    My auntie is a huge fan of this hotel!  Thanks to her I've had the pleasure of attending a birthday party in the main room (idk the name. it's the one where right when you enter, then walk straight past the bar), another birthday party in the Presidential Room and a wedding anniversary in the Gold Room.

    Out of the three that I've been in I think the Presidential Room is the best.  It's not as big as the Gold Room or the Main Room, but it has the BEST view of the city!  Idk if it's on the highest floor, but it's definitely close it. The room is surrounded by windows all around. It fit about 100 of us very comfortably and it's a lot more intimate than the other rooms. Don't get me wrong, the Gold Room and Main Room are both BEAUTIFUL, but the nothing can compare to that amazing view!

    19/07/11 | Link | Rating: 4.0
    252. Callie T.
    Made us wait 15 minutes to even take our bag to our room. They then lost our rental car. Room was nice. Decor was not impressive. Breakfast was great

    14/10/12 | Link | Rating: 2.0
    253. Darlene Q.
    This place is not worth it. It doesn't matter who has stayed in it. The room was small for it's price and the bed was lopsided. The hotel is pretty in the lobby, but the place for cars to stop for drop off,is too small. Looking out of the windows from the 21st floor was quite nice.There is a cost to use the internet for your PC.

    Disney is a lot better.

    02/12/10 | Link | Rating: 1.0
    254. Bill H.
    Fancy.  Schmancy.  I came here a few weeks ago for a booze tasting event.  I was expecting cool digs in a beautiful neighborhood, and that's what I got!  I'd definitely like to check out The Tonga Room on my next visit.  Getting a crazy Tiki drink, walking around the hotel, and the surrounding neighborhood would make for a fun afternoon or evening.

    27/03/11 | Link | Rating: 4.0
    255. Paul T.
    Nice room, great view, poor service.

    Stayed for a wedding on 11/3/2012.  Had to call twice and wait several hours for a bar of soap for our room (didn't have any when we checked in).  Also, the staff bartenders at the wedding were incredibly rude and unsanitary.  They constantly put their hands inside the glasses before pouring drinks and used their hands when handling ice for drinks.

    Too many good hotels in San Francisco to pay this kind of money for 2nd rate service.

    05/11/12 | Link | Rating: 3.0
    256. Jen J.
    The two stars are to rate the food experience. I would give the hotel experience no stars if I could.
    Called hotel around 11:30 am and asked if they early check in. It was my mom's 60th birthday and I wanted to have an awesome experience to remember together. The front desk person said early check in was not available but that if we wanted to head in and pre-register they would get us in as soon as possible.
    We get there at 12:30 and our "soon as possible" turned into a 5 hour wait. After checking 3 or 4 times to find out if the room was ready we were informed that the cleaning staff were working on it and we'd be in soon. I asked to be compensated and they offered a free breakfast.
    Room had amazing views but there was one chair and two beds. Where do you sit down if there are more than 2 people?? Bathroom was clean and nice but there was no amenities. Had to call housekeeping for lotion shampoo conditioner etc.. I seriously could go on and on about how substandard this hotel is, but I'm not going to. If I were you, reading this,I would stay at the Mark or downtown at the four seasons instead of considering this hotel.

    01/09/13 | Link | Rating: 2.0
    257. Meera G.
    My sister and her fiance found a great deal on one of those Groupon like sites.... so we booked three rooms the night before their wedding day. There were some major pros, but the location (up on a very steep hill, with few stores/food options on said hill), was a downside.

    Pros: The concierge was great - they provided us with random things like permanent markers, straws, and sewing kits upon demand. The room and lobby were beautiful, we had a great view outside our window, and a huge walk in closet.

    Cons: Aside from location there was little to complain about. I do realize many fancy pants stay here, and given I'm a no pants kinda person that was mooching off someone else's great deal, perhaps my next comment is unfair: I had an issue with the $30 it took to deliver a plate of sliced mango and two cups of coffee. However, it was a beautifully laid out plate of mango, and the plate arrived on a wheeled in cart with one of those food coverers and a glass of water with saran wrap covering it. They saran wrapped everything!

    They had a huge Christmas tree in the lobby. Huge. Beautiful, yes, but huge. Their ornaments were around 16 inches each in diameter. I don't actually know how I feel about that. I mean, it was beautiful, but so were the sliced mangos. I just don't.... appreciate over-the-top beauty? Is that even true?

    Hmmm, really, the only thing I legitimately had issue with was the location. So, overall, four stars!

    22/12/10 | Link | Rating: 4.0
    258. Angela L.
    OVERALL: I am NEVER staying in a Fairmont hotel ever again!

    TIP: If you are staying in the city, check out the Omni Hotel instead!

    SERVICE: Terrible! The wait staff was rude, unwilling to help, and frankly had a stick up their @$$es the entire time; from the bell man, to the concierge, all rude! No one greeted us, and when you are paying $230+ a night for a basic room, you expect at least some level of service. The worst was the bell man. After we had checked in to our room and dropped off our bags, we wanted to go to dinner. We asked the bell man to call us a cab, he blew his whistle once as another guest arrived. He blew us off, got in their car, and valet parked it! We decided to walk to the corner and flag down our own taxi. When we finally got one to pull over, he was dropping off another Fairmont guest, so we followed him back to the entrance of the hotel. By this time the rude bell man was returning from parking the car and greeted us with a rather rude comment, "OOh, I see you left and couldn't get your own car, so you came back..." We glared at him and got in the cab we had hailed ourselves. The entire wait staff can walk down the block to the Omni hotel and take a few notes on service!

    Also, overnight parking was astronomically priced! ($60) for a regular sized vehicle for one night! At Omni, it was $26.

    ROOM: (601) The room was a shoebox. The bed was a full...for two people. The bathroom was arranged awkwardly. The decor was atrocious: patterns galore, no fixtures matched, and the mirror frames were some cheesy Chinese theme, and the bed frame was like a tiki bamboo. The "view" was AWFUL! It overlooked the back of the hotel which looked like a prison, and there was some sort of machine in the middle making a humming/buzzing noise ALL night long! Not to mention the walls are PAPER thin, we could hear girl's speaker-phone convo next door. The worst part was the pillows. They smelled like B.O. and cigarettes. It was so bad that I had to wrap them in one of the bathroom towels to sleep.

    This experience is no different than ours in Sonoma a few months back, and I will NEVER stay at another Fairmont hotel.

    20/02/11 | Link | Rating: 1.0
    259. Kim G.
    We all know the views of San Francisco can be breathtaking. Buildings upon historical landmarks upon bridges and beaches, beautiful sunsets and the sound of the cable cars ringing their bells nearby. Staying at the Fairmont was the cherry on top to my Valentine's Day/Birthday weekend. I'd rather focus on the positives than compare with the other hotels I've stayed at.

    *24 hour room service with mini jars of maple syrup, ketchup and tabasco
    *An awesome breakfast buffet in a beautiful elegant dining room. Some may think it's pricey, but if you think breakfast is the most important meal of the day like I do, this is a real treat. The freshly squeezed orange juice is delicious and they give you an entire carafe of coffee at your table. The waiter gave me an extra cushion for my back and the egg chef brought the egg to my table! Snack on hot food, pastries-almond croissants to die for!, California fruit (the best in the country) and the omelette station, not to mention parfaits and smoothies.
    *The water pressure in the shower made waking up heavenly.
    *The magnifying mirror made a good nightlight and applying makeup a cinch.
    *I didn't turn on the tv once, I just wanted to sleep in the luxurious bed that gave me the best zzz's in a long time

    I would love to stay somewhere like this again. Up until now I thought I was a boutique hotel kinda girl, but this oozes charm and delight.

    17/02/11 | Link | Rating: 5.0
    260. Shalin D.
    "Um, did you grandmother book us this hotel?" - so said my travel companion. Admittedly, two twenty-somethings walking around in a grand dame hotel with their duffel bags did look odd but after having flown 6 hours from Chicago and arriving at SFO at 1 AM, I wasn't going to start looking for other hotels.

    The weekend we came, the hotel was full (it was gay pride weekend) and it was decorated like a set from a Victorian PBS movie; but, it was, ultimately, a wonderful place to stay in San Francisco.

    Service:
    Impeccable. We arrived at 1:45 AM. The night clerk at the front desk could sense our exhaustion and speedily checked us in. He was courteous and even gave us a schedule of events for gay pride weekend and other non-pride related events in the city to make planning our stay easier. He also wrote down some coffee shops close by we could run to in the morning, when we were sure to feel jet lagged and cranky.

    Accommodations:
    The Fairmont is the grand dame of the SF hotel scene. Sitting there, perched on top of Nob Hill, the hotel is ornate, regal, and matronly. The carpeting and the elevators could use some renovation work but it is otherwise impressive. My room was beautiful. Decorated similar to the Four Seasons, I liked the size and the feel of the room. The bed was huge! The plush down comforter and luxury linens made it hard to get out of bed the next morning.

    Location:
    Central. A walk to Chinatown, to Nob Hill, to Russian Hill, and to a bunch of restaurants and shops - it is a perfect nexus for tourists in the city. It's a bit difficult to get to Pacific Heights and Castro/Mission from there but I'm not sure Fairmont patrons really frequent those neighborhoods.

    Pricing:
    There are some complaints about pricing on Yelp; but, I actually paid only $100/night by booking my stay on Southwest.com . Not bad given the accommodations.

    08/12/10 | Link | Rating: 4.0
    261. Joey M.
    After giving a poor review of the hotel, "David R. of The Fairmont Hotel" replied (see below) to my review on the public thread saying he "would love to have you come back & experience our hotel with its new look." He then said, "Feel free to reach out to me privately to make arrangements."

    I thought that was kind of tacky to not just contact me privately to apologize instead of using the public forum, but I decided to go ahead and message him privately. Well it has been several months now and no reply! He was obviously trying to make The Fairmont Hotel look good on Yelp to counter my poor review. Pretty poor customer service.

    I'll be sure to continue to tell people The Fairmont Hotel is not a place to stay at, and have now added more pages to my story! Thanks Fairmont.
    -----------------------
    **The story that never ends! - New person named "Lucas S. of The Fairmont Hotel" contacted me (see below) and replaced what "David R. of The Fairmont Hotel" said. After I called the first response tacky because they used the public forum, they apologize for not getting back to me by.... you guessed it... responding in the exact same tacky manner as I complained about before. Am I in the twilight-zone?

    12/10/10 | Link | Rating: 1.0
    262. Aladdin A.
    I've stayed here many times. Panoramic Bay views from the Golden Gate Bridge to the TransAmerica Tower (from the Signature Tower rooms), I wake up every morning and gasp. Opulent lobby and building overall. Great night time views as well, with Alcatraz and Coit Tower twinkling at you along with the rest of the city. You can almost touch the history and class emanating from this hotel. Great historical picture gallery off the lobby details the long elegant story of the Fairmont. Spectacular breakfast buffet and afternoon tea service in the Palm Court. Best trained and courteous staff I've encountered anywhere. Situated at the top of eclectic Nob Hill, with plenty of public transport including the charming cable car that takes you up and down the hill to more expansive transport hubs lower down in the city. Rarely have to wait long for a cab, if at all. Spacious and comfortable rooms with more real elegance, and less uselessly fine than some other 5 star hotels (the Fairmont is rated 4.5). Luxurious and cavernous marble bathrooms. Can easily cost $400-$500 a night for those Bay View rooms but I hesitate to call that expensive for such a classy hotel and stupendous rooms.

    29/07/13 | Link | Rating: 5.0
    263. Nicole Rynee B.
    Old style class and charm all the way. I smell old money wafting throughout the Lobby and through the hallways ...

    No better time to stay at the Fairmont Hotel than over the Holidays.  Some friends and I stayed here for  Holiday Party this past weekend. From the moment you walk through the doors you are greeted with a humongous Christmas Tree all ablaze with glittering lights and right next to it is an equally large Gingerbread House. Christmas is here!

    I stayed in the New Towers which means updated wall decor and furniture, upgraded bathrooms.  We had a wonderful city view and more than enough room to host a pre-party for the crew.  

    As we move from pre-party to actual party: the hosted appetizers were delicious! If you didn't care about socializing, one could have made it a meal. Let me rephrase, one *girl* could have made it a meal, the men in the group needed more food.  Oh well, such is ...

    Post-party we moved to the Tonga Room (before it closes for good). Nothing disappoints here - as long as you're looking for cheesy.  Which we were.  Fun danceable music and plenty of alcohol for our large party.

    All in all, a great Holiday evening by a wonderfully decorated & friendly Fairmont Hotel!

    22/12/10 | Link | Rating: 4.0
    264. Veronica S.
    Gorgeous hotel, and a solid 4 stars. Came here for a gala event and I was very impressed with the front entrance and many of their rooms. One of their ballrooms was a bit outdated though but still was a solid, classy area.

    Would definitely return here again just even to hang around, every room is nicely laid out, has beautiful interior decorations, and fancy furniture surrounding.

    26/10/09 | Link | Rating: 4.0
    265. Kristian P.
    Great location on the top of Nob Hill.  Checked in and got upgraded to a king-size room with a San Francisco skyline view - Sweet! The is a lot of old-school charm mixed with modern comforts, including a 40 inch flat-screen!

    Would get 5-stars, but the water pressure from the shower is not high enough... Clean the pipes for an extra star!

    05/03/10 | Link | Rating: 4.0
    266. Justin T.
    I had what was possibly the worst service experience of my life at the Fairmont and I was staying here, paying a premium per night.  I was in desperate need of a soft drink just after closing in the restaurant, unbeknownst to me.  The front desk suggested I go to the restaurant to get said soft drink.  I went to the restaurant bar to find him closing up for the night.  I asked for a coke, when he informed me that he was closed.  Knowing that the taps were still on, I offered at this point to give him a $20 tip to fill my empty glass of coke--he said they were closed.  I went back to my chair in the lobby with my party and tried to get a 2L from Domino's.  When that failed, I went back to bar and asked again for a coke (after a female in my party tried).  He refused again.  

    At this point I took the tap (which was within arms reach), filled my glass and left $5.

    What would have been acceptable responses:
    1) Sir, there is a connivence store 1 block away at X St & Y St.
    2) Sir, we will get you a coke and charge $10 to your room.
    3) Fill up my glass with no questions or resistence.

    I generally expect when paying $300 a night to have the 3rd happen.

    01/12/10 | Link | Rating: 1.0
    267. Dustyn S.
    Obviously this place was amazing. Rooms were gorgeous, staff was fantastic, and San Fran is just beautiful. Did I mention there were two Ferraris on display in the lobby??

    16/09/12 | Link | Rating: 5.0
    268. Ashley L.
    Hosted an event in the Crown room and it was absolutely gorgeous. Some of the best views of the city, great service, great experience. I highly recommend this venue for any special event. You can not be disappointed with the views you'll have from the Crown room.

    The hotel rooms are tiny, but nice. And the location of the hotel is conveniently located next to several popular neighborhoods in the city. It's safe to say that you wouldn't regret staying at The Fairmont.

    25/01/11 | Link | Rating: 4.0
    269. Katie F.
    I often stay at the Fairmont chain since the locations are excellent for work/sightseeing and I used to get nice upgrades when I was traveling for work on someone's tab (sniff, sniff... miss those days!).

    I stayed at the Fairmont during my recent San Fran trip for 5 nights - I love the Nob Hill area and it's the most reasonably priced of the hotels at the top of the hill.

    Super convenient since 2 major cable car lines go right in front of it.  Lovely historic decor and lobby - they serve lemon, lime and cucumber water in the lobby which are yummy!

    Rooms are a bit dated as most Fairmonts are (smaller bathrooms in standard rooms), but I love the history of the chain.  On the plus side, water efficiency isn't that established with the showers so you can an amazing spray!!  If you want modern, this is not the place for you.

    Customer service is good and concierge staff are helpful.  I didn't eat at any of the restos but hubby went to Tonga one night for an overpriced $26ish burger that was quite good.  Solid 4*.

    24/05/09 | Link | Rating: 4.0
    270. Bailey D.
    So, yes.  I come here often.  And I love the Fairmont for the kitsch of the Tonga Room, elegance of the Crown Room (site of Spinster New Member Teas) and glamour of the Swig Suite (best venue in San Francisco!)  The service at the bar and the Tonga Room are iffy, but this is a SF institution!  They have a life sized gingerbread house at Christmas.  I pop in often for a cocktail on the way home from work and I can't imagine I'll stop any time soon.  I'd be here more though if they would give Spinsters more of a break on room rentals!  We've got to be their oldest and best customers!

    21/03/12 | Link | Rating: 4.0
    271. Mike P.
    I recently stayed here for a conference and had one of the most unpleasant stays.  Here is my stay in a nutshell:

    The Good:

    1. The architecture is exquisite - it really represents San Francisco.
    2. The room has more amenities than other hotels (although this particilar one didn't have so many compared to other Fairmonts).

    The Bad:
    1. The staff really acted superficial, at check-in, at check-out and during the entire stay.
    2. The room smelled - oh geez, please fix this.
    3. The gym facility is really annoying - they have a partnership with Club One and it's so inconvenient - unfriendly staff, complicated check-in process, and run-down equipment.
    4. The dining options do not even compare to those of the Ritz or Westin St. Francisc - it's Fairmont for Pete's sake.
    5. It took me 30 MINUTES to get my car - they said they lost the track of where my car was.  CLASSIC FAUX PAS.

    So one incident that I wanted to share.  I was on my way back from the conference back to the hotel to change for dinner.  I used the side entrance to come in.  I had to use the restroom located on the lower level and just as I was entering a kitchen chef came out of the double door and walked into the restroom right in front of me.  I intentionally watched him if he'd wash his hands....

    And he walked out without washing his hands...ouch.

    I reported this incident when I was checking out - and the manager seemed so superficial, disinterested and annoyed.  I really wanted to say something but I did my thing and walked away.

    In conclusion: Not staying at this Fairmont at all, ever.

    23/12/10 | Link | Rating: 1.0
    272. Michelle E.
    I would give this hotel 5 stars, but the rooms are quite small for a really nice hotel.

    But the ambiance is lovely, and the fact that I went during Christmas time, made it all the better.  The hotel was pretty much decked out in Christmas cheer and it was very warm and welcoming especially in the lobby.  

    The service was good.  Security came up rather quickly to open the door to our adjoining rooms to our friend's room.  Room service was quick too, but of course as any other hotel, pricey.  

    Valet is ridiculously $50 a night.  We paid $120 for the room, and $50 for valet.  My goodness!

    They serve complimentary coffee in the morning.  Not that great, but its FREE.  

    Valet service is fast, but expensive.

    Overall, nice people, nice hotel, and pretty high caliber I might say.

    It is on top of the hills in SF, so be careful driving up there especially if you have manual speed...its scary!

    07/12/09 | Link | Rating: 4.0
    273. Heather G.
    Intrigued by the idea that this was the hotel featured in The Rock, we booked our accommodations here.

    Almost immediately, we saw some red flags that indicated our stay would be less than perfect.  The front desk staff was rude from the first interaction.  We requested an early check in if possible, and the person on the phone said they could potentially make this happen (before the 3:00 standard check in time) and would phone us with a room was ready. Not only were we unable to check in early, but our room wasn't ready until well-after the standard 3:00 check in time.  The person at the desk's attitude made it clear that we were inconveniencing them by staying in their hotel, and we should be very lucky to have a room at all.

    The hotel is very regal and old-looking/feeling.  While I can understand its appeal many years ago, today it certainly cannot compete as a good place for young people.  The room was spacious and the hotel is well-located in the city, but after one night, we determined this was not the hotel for us.

    I don't know if it was because we checked out 5 days earlier than we originally thought we would, but the woman checking us out was also very rude and sighed loudly with eyes-rolling when we requested things like a copy of our one-night hotel bill, etc.

    Perhaps this was the perfect storm of bad events and this may not be the norm, but the attitude of the employees + the hotel's old - feel together make me not want to stay here again.  No worries, though, it seems the Fairmont is doing just fine without my business.

    30/11/10 | Link | Rating: 1.0
    274. Carly G.
    After hearing such wonderful things about the Fairmont and it's history of superb service, i have to say i was not impressed. I went to the Fairmont with a group of my girlfriends for high tea for the holiday season and we were waited on what seemed to be our server's first day. He didn't seem to know what he was doing and was not personable at all. It took at least 45 minutes after we placed our tea order to get our tea and he rarely checked on us to make sure that we didn't need anything. To top it off everyone, in my group was overcharged. I wont be recommending the Fairmont experience to anyone anytime soon.

    11/12/12 | Link | Rating: 1.0
    275. Heidi L.
    Everyone keeps talking about how damn expensive parking is and mentions a cheaper lot "one or two blocks" away but dammit, why don't you tell people exactly where it is??  SO FINE, if you won't, then I will!  At least it didn't take me long to find.

    PARK at Grace Cathedral's parking garage located on Taylor St/California St, one block away from the Fairmont.  Maximum fee is $27 so park there as long as you want and you will save a ton of cash.

    Beautiful decorations inside the Fairmont, and as another reviewer said, the architecture really represents San Francisco.  Found a deal online for $150/night and it surprisingly got us a pretty nice room.  Cushy queen sized bed, a little walk in closet, and an unnecessarily large bathroom equipped with 2 showers (one with a tub, one walk-in with the pull down old-folks chair lol).  Unnecessary and pointless in my opinion because the tub isn't really big enough to have any sort of romantic bath with someone and you can't use both at the same time because one steals water pressure from the other.  Like I said..pointless.

    Anyhow, the hotel is beautiful and worth a visit if you can find an online deal or if you just have the money to spend on random "luxury hotels".  I don't know how it is normally decorated but it's pretty impressive during the holidays.

    03/01/11 | Link | Rating: 4.0
    276. rob. r.
    The SF Fairmont has the look and feel of an old-world 5-star hotel but sadly several small little details keep it from being a 5-star hotel.

    First off: when I asked the concierge where I could mail some letters I was told there was a mailbox just outside and around the corner from the entrance. Not a huge deal, I can certainly walk & the weather was cold but clear but really? There is no collection box inside, even for their own mail?

    Second: We had reservations for The Tonga Room for dinner and we arrived a few minutes early  to find a 15-20 person line in front of us, some with reservations as well, some without & yet the answer from the hostess was "just stay in line & we'll get to you in turn," in the end ~20min after our reservation time.

    The last complaint was probably equally our fault, we thought it would be easy to get reservations for their Holiday Tea as a hotel guest but that fact seemed to not matter one bit to the maitre d who bluntly told us the next available table would be after Christmas, 10 days from our visit.

    The room itself (in the newer tower section) was amazing, huge bathroom with shower and a tub, the bed was large and comfortable, the TV was huge. Just be prepared for the usual large hotel lack of free wifi and minibar charges. The bellhop even warned us of the motion sensors in the refrigerator that will auto-bill your room if you disturb the contents.

    On the plus side, the valet parking albeit expensive, was helpful to a fault, even alerting us that our destination (The Disney Family Museum) may not be the best choice for our 2yr old of we were looking for Mickey Mouse, et al.

    Also: keep in mind this place is BIG so be prepared to walk to your room, the lobby, dinner, etc, and be sure to take the elevator to the top of the tower to get a great view of Nob Hill!

    23/01/12 | Link | Rating: 4.0
    277. Cassie P.
    Pretty much on par with The Palace Hotel and other 4 star hotels in S.F.  Our room is pretty big and clean.  The big "wtf" is that there is NO coffee maker in the room and no fridge.  Don't all rooms have that these days.  
    The bonus is that if you register for the Presidents Club (free), you get free internet and passes to the Club One fitness studio in the building.  I wish I would have known that part.  
    The double bonus is that our room was only $153 through Expedia!

    02/07/09 | Link | Rating: 4.0
    278. Graham Y.
    The Fairmont- WOW
    Gorgeous deluxe hotel that is worth every penny. Loved it. Our room was larger than my college dorm...was more like the size of my first house! The view we had was not great but OK. The rooftop garden terrace, not really on the roof, was nice but since its SF it was a little chilly.
    The architecture was amazing. will go back given the chance. Super service. When the concierge was slammed the bellhops hopped to it! They tried very hard to help despite the lack of knowledge and my lack of ability to understand through the thick accents. We were always pointed in the right direction.
    Don't rent a car take a cab, MUNI, BART, or walk. The hills would be good for you! Loved the special touches such as chocolate strawberries and champagne on our anniversary. Loved it!

    24/06/11 | Link | Rating: 5.0
    279. Earl Y.
    For a classy place and such high status, the fairmont disappoints.

    My sister had her wedding reception here, and they paid 300 per person, and the main entree was fish and steak. The fish was supposed to be crusted with lobster sauce. What arrived was plain fish without any crust and sauce so it tasted like foam. My mom (the mother of the bride) who doesn't like meat, got 2 steaks instead of having fish and steak. We complained but every word fell on deaf dumb ears. Not only that my daughter was supposed to have spaghetti prearranged as a special dish for her and it took at least 5 unpleasant conversations to get it right.

    Other disappointments.
    1) terrible room service. I have never met a greater idiot in my life. The person who serves our breakfast could not understand request to heat some food via microwave, which the hotel does for free. Thankfully, the guy who does it for lunch and dinner was good and knew what he was doing. So only 3 out of 6 requests were done improperly.

    2) terrible housekeeping. We had left our room for maybe 6 hours, and the maid was late in tidying up. This happened to my aunt's room as well. They don't check if your soap has run out. They also don't seem to change the bed sheets as often as they should.

    3) Internet service was crappy after the second day of our stay. You need to reconnect again and again after a few minutes.

    4) a little bit more noisy at night time than most high class hotels that I have stayed in.

    5) Tonga room food was not up to par.

    I will never stay or eat at any fairmont ever again.

    The only reason why I am not giving it one star is that there were a few decent people that we interacted with and it has a great location.

    05/11/11 | Link | Rating: 2.0
    280. Mike V.
    I attended our annual attorney convention last year and the year before and also stayed here at the Fairmont and although the rooms are somewhat dated, they do an amazing job making them feel modern and luxurious.  AMAZING service as well.  The location is a little tough for walking so expect to take a lot of cabs. As for the food, we ate there a few days during the convention and really enjoyed it (although the service is notoriously slow so hopefully you aren't in a rush).

    19/10/11 | Link | Rating: 4.0
    281. Danielle M.
    I think this is probably one of the most decadent hotels in San Francisco! Old world charm meets modern conveniences. The staff expertly conduct a fanstastic stay here, and I love the shops in the lobby.

    15/07/12 | Link | Rating: 5.0
    282. Tim H.
    Really not loving this hotel.  I know it's a Fairmont and I know it's on Nob Hill...but that's where it ends.  The exterior of the hotel and the lobby/bar area are stately and extravagant.  The rooms are terrible!  I have had better accommodations at a Holiday Inn Express...not joking!  The bed was super small and uncomfortable.  The furnishings were old and I don't mean they were traditional, they were that too, but they were dated/old.  The food here was pretty good and the views of the City and Bay were nice but that's about it.  There are so many nicer hotels down by Union Square so nope, I won't stay here again.

    P.S. - There really isn't much of a neighborhood around this hotel so therefore, you're pretty much stuck unless you cab somewhere.  Remind me again why people like living here?!?  It's foggy from 5pm until noon...might as well be in Pacifica!

    28/08/11 | Link | Rating: 3.0
    283. Madhusudhan R.
    Tonga Tonga Tonga

    30/12/12 | Link | Rating: 4.0
    284. Raider J.
    I just came back from a business trip here.  When I arrived, the Hotel Mgt took great care of me and my business colleagues.  I got reserved parking at the front entrance of the hotel and got my favorite room with the views of Coit Tower and the Bay.

    The Fitness Ctr is one of the best of any hotel and the service is always outstanding.  One of the best things about the room is the cable tv.......it has 50+ channels.......a cool thing when most hotels only offer 10.

    During my stay this week, Barry Bonds, his entourage and 100+ gorgeous models were there.........so cool!

    The Fairmont treats VIP's with old town charm and class!

    10/04/11 | Link | Rating: 5.0
    285. sandy s.
    the location on nob hill is wonderful, the lobby is grand.  However, if you get their cheapest room threw Expedia, you will not be too impressed.  The room was small and faced the interior courtyard.  The bathroom ceiling light was burnt out and the furnishings were worn out, the ironing board dirty, and no bathrobes.  
    Tonga room was fun, but a long line to get into.  The breakfast buffet was overpriced compared to what you can get in yummy San francisco.

    25/08/12 | Link | Rating: 3.0
    286. Frank S.
    My favorite of the historic hotels on Nob Hill.  Stay in the original building with larger rooms. Dine at the Tonga room for a little bit of Polynesia/Hawaii on the mainland.  If you want a breathtaking panoramic view of the city, take the elevator to the top of the Mark Hopkins across the street.

    19/01/13 | Link | Rating: 5.0
    287. Philippe M.
    Nice hotel, but $13 for Internet access per day? What a joke. I get free Internet at McDonals, but spend $300 on a room and Internet is extra? Is this still 1999?

    27/04/13 | Link | Rating: 3.0
    288. James A.
    I have worked in hotels, and know how they operate inside and out. When I walk into a quality hotel, there is a certain vibe that you get that give you this sense of calm. This hotel has IT!

    Just an absolute gem of a hotel, and I cannot explain to you enough how beautiful it is! The Fairmont Brand is on top of its game. Well done! :)

    22/01/12 | Link | Rating: 5.0
    289. Katie A.
    Classy but old...

    As the third part of my honeymoon, we were looking forward to our stay in San Fran. I was impressed with the Fairmont's exterior and service we received throughout our stay. We also paid extra for the balcony with really made it worth it and was HUGE with a great view! The room was surface clean, and the bed super comfy. The concierge was excellent, room service food was good. The location was good being at the top of the hill and not down in busy Union Square.

    Cons: rooms need updating badly, dirty curtain sheers (visibly), shower curtain liner kinda gross, old furniture (couches, chairs), musty smell.

    I can't believe how much it costs to stay here, and for that amount, you would expect the place to be updated. Next time we will probably stay in a newer hotel for the same price.

    18/09/11 | Link | Rating: 3.0
    290. Yamona M.
    WOW!!! I felt a little like Julia Roberts in Pretty Woman, except not a hooker! I was whisked away in a towncar by a handsome man for a fancy dinner after enjoying two beautiful glasses of Syrah in the lounge.  This hotel is so classic!

    26/09/12 | Link | Rating: 5.0
    291. Betty C.
    This review is for the afternoon tea in Lauriol Court. As it's my favorite activity, I probably would have eventually made it up to the Fairmont for their afternoon tea but when Groupon decided to do a Bogo offer, I could NOT pass it up.

    The hotel is really beautiful. Grand and opulent and rich with history hosting many past dignitaries and performers.

    Lauriol Court is where they have the afternoon tea. There is a wide selection of teas to choose from (I recommend the Fairmont blend-a blend of the various black teas).

    An assortment of savories and sweets on a 3 tiered stand. The sandwiches were varied and delicious. The buttery and crispy scones melted in my mouth and the sweets were delicate, petite and tasted great.

    Definitely enjoyed the atmosphere and the tea setting. Although the Fairmont in Victoria is still probably my # 1 favorite place, this Fairmont luckily did not disappoint!

    20/07/10 | Link | Rating: 4.0
    292. STEVE L.
    Stayed here recently.  The hotel is on a hill so even with our fourth floor room we had great views of the city.  We were on the side overlooking Alcatraz and Coit Tower.  If you spring for a suite maybe you'll get views of two or maybe even three sides which I think would be awesome.

    My only complaint is the noise from the hallway.  Thicker doors or more padding around the edges would address this.

    29/04/12 | Link | Rating: 4.0
    293. Bruce S.
    There are no doubt places in San Francisco where, by paying a lot,  you can get good service, but the Laurel Room of the Fairmont Hotel  on a quiet Sunday Afternoon in May is not one of them.

    If you go there for a 3pm tea or cocktail or glass of wine, you should go simply to enjoy the architecture, which is quite grand,  and the history of the hotel --  it  is where the United Nations began. Nowadays the daytime attire of men at the Fairmont mirrors that of the rest of San Francisto when weather permits: tee shirt and short pants are pretty common, a contrast with the many wedding guests in formal wear.

    We were a party of six, including a couple who were staying in the hotel for the weekend, and at tea time we were almost alone in this lovely and spacious gathering place. We were not diverted by any music from the grand piano, centrally located in the room, though some upscale places do set a mood with piano music. And we were hardly noticed by the staff, who seemed occupied in the bar area.

    Their wine selection is adequate and they do make cocktails, several of which are touted in a brochure. But you should approach a visit to the lounge area of the Laurel Room without expecting attentive service.

    And you can expect to pay $25 for an hour of parking in the hotel garage, if you have the discount given to those who have hired a room for the weekend.

    28/05/13 | Link | Rating: 3.0
    294. Raji R.
    We had amazing service from everyone at the valet to the bell desk and more - The only thing we didn't get here was double beds as we requested - which made things a bit difficult.

    We had a couple of guests over before we headed out for a night on the town, and we didn't have to worry about a silly noise complaint. Also, we asked for champagne glasses, and got an entire crate - such a win!

    Turn down service = awesome, thanks for cleaning up after us! Haha, i really enjoyed my hotel experience.

    Note: If you come, ask for an upgrade for rooms for double beds - some people in my party had these rooms which were HUGE!

    24/01/12 | Link | Rating: 4.0
    295. Michael G.
    Incredible sweeping views and good service makes this San Francisco icon a pleasure...every time.

    02/11/12 | Link | Rating: 4.0
    296. Kylie L.
    I actually really enjoyed this hotel and you might be asking why I am only giving three stars.  Well, even though everything is beautiful.... The view out our room was straight into another building and considering how expensive this place is I wasn't impressed by that. With this said however, the beds were comfy, rooms a great size, and the fact that I was there for a wedding and not really in my room made for a great experience.  I would definitely stay here again but make sure to ask for a room with a view.

    06/11/12 | Link | Rating: 3.0
    297. L J.
    6 Dec. 2013
    I could not be more disappointed in my stay at the Fairmont Hotel.  I was here for the TEDWomen conference and it's been a stay marked my mediocrity and a sense of being fleeced, constantly.  Unclean rooms.  Poor room service.  Costly gym and wireless accessibility.

    For $300 a night, one would expect a room with a queen size bed.  My room was small and looked out onto a dismal interior court.  
    I always tip the housekeeping staff, since I imagine they barely make a living wage.  I did so yesterday, only to return to my room to find that the same water and toothpaste stained glass I had used the day before had been turned upside down on a paper dolly as if it were clean.  Yuk!  I hope they wil replace it for the next "guest."

    Room service was atrocious.  Yesterday evening, I ordered a BLT on wheat toast and it arrived late, with cold bacon, and not on wheat toast.  When I called to complain, they offered to take it off the bill, but I was starving and had waited 45 minutes already.  When I complained directly to the waiter, he was basically indifferent, and much more concerned with getting his extra tip (like for all room service at all hotels in the US, it's included in the bill already) and moving on. He did not so much as offer to contact the kitchen on my behalf. For a BLT, Coke, and soup, I paid $48.29.

    Breakfast (Laurel Court) the previous morning at the hotel was another experience with fleecing.  It was extremely expensive for the quality ($32.00 for full buffet; $24 for an omelet) and they INCLUDED the tip - 15%- in the bill to make it "easy "for you.  The waiter explained this policy as making it easier on the customer because all he or she would have to do is "sign and leave."  Note that while the tip was included at the restaurant, like the bill for room service, there is always a space on the check for you to leave another tip.  I have travelled all over the US and have never eaten at a restaurant where the tip is automatically included, except for large parties.  (We were a party of 3.)  (FYI, omelet, full buffet, lemon pancakes, side of bacon, coffee, tea, and juice were $127.00  -- a more than $40 a person breakfast.)
    The coup de grace was when I got up this morning to go the gym, which is a separate club.  It would have cost me $15.00 to use it, even though I was a guest at the hotel UNLESS I had signed up for some hotel membership service.  I did not pay.

    Again, a hotel of this alleged quality should not nickel and dime its guests to death, or force them to sign up for a hotel membership/rewards  program to access something so basic as a gym.  Tacky, tacky, tacky.

    I'll never stay here again.  

    Kimpton Hotels has properties here.  I've stayed in one in SF before (the Monaco) and remember it as being an infinitely better experience.

    06/12/13 | Link | Rating: 1.0
    298. Erin H.
    Unfortunately I only got to stay here one night - Sunday night. It was so nice and all I can really remember is that the bed is SSSOOO comfy!

    The room was a bit small but it was well layed out and very nice. The staff was very courteous and helpful.

    My only complaint is that they didn't have any food in the mini bar. Hello? Where's my $10 bag of Peanut M&M's?

    29/07/10 | Link | Rating: 4.0
    299. Richard C.
    People seem to rave about the Fairmont but I was not overly impressed.  To begin with I did not find staff to be overly friendly. I was here for a conference and was looking for the room. I turned the corner and found a staffer who appeared to be on his break by the way he acted. I asked where the meeting room was - his response "I would have to call a manager" and he then stood there - no offer of help.

    As to the rooms - large but cold. You can hear everyone that walks down the hall way.  The rooms try to go for the "early 20th century" look. Non matching lamps, a desk that's chipped (a suggestion here - home depot sells wood pens to cover up the chips), no outlets on the desk or nightstand. Outlets are under the desk and then you have to unplug the lamp.

    Bed was great and comfortable. Shower water pressure was amazing. Bathrooms sink area is small especially when you use the bathroom outlet to charge an iPad.  Hair dryer is older model - not much power.

    There is no coffee in the room. No turn down service.

    Don't bring a car! Overnight parking is $61.00.  No "free" Internet.  There also seems to be a lack of staff. Compared to a Hyatt at Union Square, this hotel seems to believe its past should carry it.  Not sure why you would stay here unless you wanted Fairmont points.

    05/04/12 | Link | Rating: 3.0
    300. Rae C.
    So gorgeous inside! Smells of tasty clams from the restaurant, Mmmmmm! Wish I could afford to stay here!

    20/02/13 | Link | Rating: 4.0
    301. Robert P.
    Absolutely amazing! The Fairmont Suite is glorious and the service is impeccable - when comparing to other hotels nearby - The Fairmont stands out as the clear winner.

    01/05/13 | Link | Rating: 5.0
    302. Ava D.
    I really don't know what is so great about this place. It's not any better than other hotels I've stayed at, in fact in some ways it is worse.

    Gripes:
    1. It's located on top of a very steep hill! So if you plan to walk to and from it, it's quite the workout (a plus I guess), but if you have any kind of bags/luggage it's too cumbersome. If you have any kind of back/leg problems, be ready to spend on either a rental car or cab each time you come and go.

    2. There is NO laundry bag in their ridiculously large closet. All other hotels - the Marriott's/Starwood's/Hyatt's always have a bag for laundry/dry cleaning.

    3. There is no complimentary water whatsoever. I can excuse this because maybe you need status for this.

    4. The bathroom is tiny, but there is a walk-in closet. Really, a walk-in closet when traveling? I'm not going to pack so much stuff that I need such a large closet. But a bathroom with counter space to place my toiletries would be very helpful. Instead all my stuff is spread around the room.

    Positives:
    The room size is pretty large and stately, which is good, but when all these other things bother me, I can't get excited about the room size.

    Like previous comments, the lobby is rather magnificent.

    You have the opportunity to ride the Cable Car ($6/ride), which I is San Francisco symbol.

    All the staff I interacted with were helpful and nice to talk to.

    26/08/11 | Link | Rating: 2.0
    303. Fancie L.
    Clean basic hotel with good service. One concierge was a douche but that happens. If you pay people are great. No coffee maker but room service has it. Room service is kind of expensive, but isn't it always/?

    Awesome location!  gorgeous decor with an old school feel. Okay the bed started out great but then it sucked when we found we had a little with a dip in my man's side, my side was fine.  
    Front desk was fine and housekeeping was nice-efficient. Perhaps  am not picky.  I just want clean rooms and reliable employees.  Fairmont delivered with a great location, nice views and gorgeous lobby.  Anything else if you ask you shall receive.

    31/01/11 | Link | Rating: 4.0
    304. Faye H.
    Our party of 12 people celebrated my husband's 36th birthday at Fairmont's Tonga Room. There were 3 girls in our car and because we were wearing high heels, we decided to valet our car with the hotel staff. Everything was fine until we picked up our car from the garage 2 hours later. Much to our dismay, we noticed that our car was taken for a joyride by the valet staff. The front passenger seat was slid all the way to the back, and the seat was reclined. The sunroof was also opened all the way back.

    I'm utterly disappointed with the way we were treated by Fairmont's hotel staff. This type of service is expected at side-street parking lot but not at a 5-star hotel garage. I welcome hotel staff to contact me to further investigate this incident but from now on, I would much rather take my patronage somewhere else where I will be treated with respect.

    22/04/12 | Link | Rating: 1.0
    305. Richard T.
    We stayed at the hotel for 4 nights.  At check in our reservation for a handicapped access room was lost, however, it was fixed and we were upgraded to a beautiful suite with handicapped access.  The service and eager to please staff could not have been better.  Particularly outstanding was the Front Desk personnel, Security Team and the Concierge staff.  The various restaurants and lounges redefined the meaning of RESTAURANT QUALITY!  The Security Team solved an in-room issue and the Concierge staff took care of our special needs without any fuss. The whole experience was wonderful and we were able to fully enjoy our visit to the SF area.  THANK YOU ALL FAIRMONT PERSONNEL.

    31/01/13 | Link | Rating: 5.0
    306. N B.
    Absolutely lovely! The hotel is gorgeous - it has an old time glamour feel. The staff is just wonderful. Especially Craig in sales and Megan and Monica at the front desk.  We had a slight snafu as we booked our room under my maiden name - entirely my fault - and Craig upgraded us to a tower suite and sent us a bottle of wine and four delicious cheeses!

    The rooms are beautifully decorated and comfortable - they aren't inexpensive, but the rooms with views are worth it!

    The bar is lovely - classy and cozy with loads of super comfortable chairs and low cocktail tables to relax in after a long day of shopping or perusing art galleries -  and a great place to meet friends for a drink before heading out to dinner.

    All around wonderful - a special place - and worth the $$.

    Enjoy!

    06/12/11 | Link | Rating: 5.0
    307. Luke R.
    I don't get what there is to complain about with this place. I thought it was amazing. I've stayed in a lot of very nice hotels and this is up there. The lobby area is beautiful to look at. The rooms are large, well appointed, clean and bright. The bathroom is larger than the one I have in my own home.

    Sign up for the rewards club (I think it's called the "President's Club") and get free wi-fi and discounts on the in-house spa.

    Oh, and if you feel like sitting outside before heading inside for the night, there is a lovely garden area with benches, paved walkways, and soft lighting. Take your drink out and relax.

    The location is great. You are mere blocks away from Union Square, Knob Hill, the Wharf, and China Town. Plenty of good restaurants and bars within short walking distances too.

    30/09/11 | Link | Rating: 5.0
    308. Anna V.
    My friend treated me out for afternoon tea at the Fairmont.  We circle a little bit for parking but overall, it wasn't bad at all!

    The inside of the Fairmont looked quite grand and we were quickly brought to our table.  I really liked the tea selection they had, even though it was small, it had more of an English flare to it.  I got the Earl Grey while my friend ordered Fairmont Black Tea blend (it's called something else, but I forget).  Both teas were great and the selection of sandwiches, pastries, and scones were delicious.

    The entire affair was wonderful!  The server constantly came and made sure our teapots were filled with hot water and even though we had a lot of refills, the tea leaves still had a lot of life by the time we were finished with sandwiches and sweets.

    Overall, it was a fun day!  The service was great, the food was delicious, and the tea was great.

    10/09/10 | Link | Rating: 4.0
    309. Isaac R.
    Fancy and expensive high tea, but very fun to do once in a while. The food is all really good and the tea is unlimited.  In addition, wonderful service, decor, and even though the portions look small, it will 100% fill you up.

    07/05/13 | Link | Rating: 5.0
    310. Kelly D.
    The rooms are tiny and a little bit dated, but the lobby at Christmas time is truly magnificent.

    Hands down THE most upper crust hotel in  San Francisco, don't miss the Tonga Room, because there is nothing else like it, anywhere.

    17/11/11 | Link | Rating: 4.0
    311. Kathy M.
    Wonderful place.  Beautiful.  Historic.  Excellent location - easy walking distance to Lombard Street, the wharf, North Beach, and Chinatown.   It was quiet!!!  Lastly it was reasonably priced.  Will stay here each and every time we are in San Francisco.

    12/01/14 | Link | Rating: 4.0
    312. May T.
    Beautiful hotel but the walls are paper thin. You can hear people walking thru the hallway and hear the elevator "ding". They charge an arm and leg for everything (parking, food). There's a fancy restaurant inside the hotel where we had breakfast once, which was overpriced. Their pancakes felt and tasted like cardboard, omlettes were flavorless and when we checked out, they charged us 3 nights for parking when we didnt even drive! The only thing I really enjoyed about this hotel is the incredible view of the city and their bar. We stayed here for a reasonable price, but I would never pay the regular price to stay here.

    28/06/12 | Link | Rating: 3.0
    313. Virginia C.
    This review is only for the lobby cafe.  Like the rest of the hotel, the decor is beautiful.  Great place to catch up with friends.  Desserts and appetizers are perfect.  Service could use some improvement.  All in all, a must-see in San Francisco.

    04/06/13 | Link | Rating: 4.0
    314. Stephanie C.
    I came here for an event a couple weekends ago. We had a dinner in the Venetian room and I wasn't quite sure what to expect with the food. Last year, we had the same event at the Fairmont and the dinner was just okay - nothing really stood out. This year, the dinner was so delicious! I was very surprised and satisfied with what I ordered.

    The wait staff were very attentive and it was overall a great dinner.

    19/10/10 | Link | Rating: 4.0
    315. Ryan H.
    The Fairmont Hotel is pure elegance.

    After looking at many sites for wedding venues the minute we walked into the Fairmont we knew we had discovered our perfect location.

    From the time we were given a tour of the property, to the day after our wedding when we were checking out of the hotel, our overall experience with the Fairmont has been nothing but beyond impressive.

    We worked closely with Meghan Gruss for over a year (from catering) and she was beyond a gem. Simply outstanding. The Fairmont is truly lucky to have her as she is warm, inviting, accommodating, sweet, professional, and incredibly efficient. She helped make every detail of our big day go off without a hitch and we couldn't have asked for anyone more helpful.

    We had the ceremony for 175 guests on the Rooftop Garden, followed by our reception in the Gold Room. Everything was beautiful, and many of our closest family and friends stayed on property in the Fairmont. It was perfect. The staff is accommodating, the rooms are beautiful, the location is one of a kind, and the site itself is enchanting.

    Even though my partner and I live in the city we will be back to relive the experience.

    03/06/12 | Link | Rating: 5.0
    316. Barb L.
    I've never stayed at the Fairmont...but have been to several work related events there.
    It's grand...reminds me of the grand colonial times...

    My daughter really wanted to take visiting grandma to Crown & Crumpet, but they are closed...so I was at a loss...a friend recommended Lovejoy's, but without a reservation, I did not want to risk taking a little one and an elderly to wait in line...

    Who cares, grandma is here once a year...we should splurge a bit for a special girls' afternoon...we parked close by so grandma will not need to walk up and down the steep hills...the price is sky high, but it's not an everyday event...

    Of course, the hotel is lovely.  A little dark, but grand and exudes old time glamour!
    We walked into the high tea/bar area, they greeted us nicely, we were seated in the dimly lit area towards the back...not so great...but it was fine.

    Our waiter was nice...the few things I did not expect:
    -when I ordered an order of high tea and one order of the child's size, he questioned me twice (if I remember correctly), if that is correct...as if it's not enough for 2 adults and a child at 3pm...wait, we also ordered a tea for grandma

    -a DIRTY fork!!!  I picked up the fork to find that the back is saturated with some sort of salad dressing...yikes...of all places....our server apologized...not his fault...

    -we were handed the bill before I asked for it....even my daughter asked, "I'm not done, Mama...why did you get the bill?  I'm not done yet...." Odd for a 5 star hotel...to be expected at a diner...

    Well...I chose not to dwell on those little things...it was nice, we had a grand time...
    we took a nice walk around the hotel...I love their rooftop garden...

    It is always nice to be at the Fairmont...

    24/06/12 | Link | Rating: 3.0
    317. Brett S.
    We managed to get (what we thought was) a great deal online here, booking a room for about $200 after taxes and all the other fees hotels charge you.  Not bad compared to the normal rate (I understand to be normally $300+), and we thought it would be cool to stay at a San Francisco landmark.  If you are tempted to do the same, let me encourage you to reconsider.  First off, parking is $61 for 24 hours.  A brief walk around the city will show that this is outrageous - the closest at any other hotels we saw topped out at $45, but most were $30.  Not the worst in the world, but annoying.  After dropping off the car, we got to check in. We were able to check in a little early, and our front desk associate let us know that he managed to get us a little larger room in the same class of room "with an interior courtyard view."  Sweet - right?  After getting up to the third floor, we were welcomed by the unmistakable smell of stale urine - not a good sign.  I was very relieved that our room didn't have the same stench.   Also, I was immediately grateful that we got upgraded to a "larger" room, as there still wasn't a ton of space - not unmanageable, but definitely nothing to brag about.  Also, let me clarify something - the interior "courtyard view" is incredibly misleading - there is no courtyard.  A courtyard would insinuate you don't need a hardhat and a certification to repair an industrial turbine to enter the area.  I wish I had taken a picture, but they shouldn't be hard to come by.    

    Overall, as you may be able to tell, we were very disappointed.  Maybe this is because we had a completely different view of what the place would be prior to staying there.  However, in the interest of fairness, I will say that the parking attendants and bell staff we incredibly friendly and helpful.  Also, there is an awesome sushi place about a block away that has 4 tables in it - great sushi, cool experience.

    I wouldn't recommend staying here unless you get a suite, some sort of comp, or want to be able to stay you stayed at the hotel where the UN Charter was drafted, and if you plan on walking the city, don't stay on Knob Hill.

    07/04/13 | Link | Rating: 2.0
    318. Sarah D.
    I really cant say that I enjoyed my stay here at all. It is a nice hotel, beautiful architecture, and also very old, but the only thing I can really say is I enjoyed it for the historical aspect alone. The room was tiny, and it was worn. I could hear my neighbors on both sides. We walked around the shops, and got a latte at the cafe. To be honest, they were not friendly at the Cafe at all. They have bottled wines all around, and we inquired about a bottle, and instead of checking the price, the clerk just said, " Its very expensive". I felt like a pretty woman moment, who is he to to assume what my idea of "expensive" is.  I asked him the price, and he told me it was $59.00, I later found the same bottle at a wine store for $25.00. Needless to say, I was irritated by his response, and also just the lack of customer service in general.  When we were leaving the Valet opened one of my doors in the car and a bottle of wine rolled out and broke.  He didn't even really acknowledge the fact that it broke, nor did he apologize. I actually was apologizing because I am not even sure how the wine got to the point where it could fall out if the door was opened. They seemed more annoyed by the fact they had to call housekeeping to clean the broken glass off of the driveway.  I wont be going back to The Fairmont in San Francisco, I was really disappointed in my stay.

    02/12/13 | Link | Rating: 2.0
    319. Lana M.
    This is a great location and I love the views from the top of Mason street. But dont expect really clean rooms. Yes they are large if you stay in the old section, but its pretty run down. The cleaning crew might also need to get new glasses as their were other people hair left in the bathroom on the floor and bits of things on the carpet randomly.

    The service is pretty good even though they are shocked to hear that we thought it was run down and not so clean, perhaps the reception staff have not seen a room in years.

    Overall its okay, location is great, and size of rooms is probably the best you'll get in SF.

    Don't drink the Mai Tai's from the Tongo Room though. YUCKY! fake tasting, too sweet and weird. Not like a Mai Tai should taste like.

    14/05/12 | Link | Rating: 2.0
    320. Flor D.
    How many people can say they have met and the president of El Salvador?  I CAN I CAN!  After the high from my 300th review, Pan Lido,
    I was lucky enough to attend an awesome event at the Fairmont.  My mom, hipster that she is, invited me on a date.  Seeing that she does not get out very much, and is scared to death to drive in SF, I was happy to accept.  She kept it a secret for 2.5 seconds but then advised I was going to meet a very special person.  WHO WHO WHO???

    His Excellency, Mr. Elias Antonio Saca, President of El Salvador.  
    200 or so Salvies packed the very ritzy lobby of the Fairmont anxiously waiting their president.    Hi Five to the El Salvador consulate for organizing a great event! It was handled beautifully and the food was superb. No pupusas here-just crab cakes, chicken skewers, cheese, tuna tartar, and fruit.   We all felt so fru fru!  

    The agenda was simple: meet n greet with the president and listen to him, as well as  his cabinet, speak on the launch of a new 800 number available to El Sal residents in the US.  Once we finished singing our national anthem and the speech, the line to meet him formed very quickly.  The ballroom was spacious and accommodated us very well, however, the line was not formed properly. People were cutting and It was getting fierce.  I was able to take a picture-check out my profile-and even say "hello your majesty,"  I KNOW WHAT A GOOBER!

    Parking was 50 bucks...I guess SF is not playing on parking.  Wish I could of hung out more or explored the venue, but my star filled night and 50 buck parking bill did me in.

    07/04/08 | Link | Rating: 4.0
    321. Mike P.
    One of the nicest hotels I have ever set foot in! The staff was incredibly friendly and knowledgeable. Their assortment of restaurants give you something exciting to do without ever having to step foot in the city.

    31/03/13 | Link | Rating: 5.0
    322. Tyler S.
    My wife and I stayed here the weekend before Christmas. I will admit, the lobby is stunning with its marble pillars. However, be prepared to pay for everything! Additionally, the maids were kind of imposing at times. It was nice to have a view of the city at night though. I don't think I will go back, but it was...an experience.

    19/01/14 | Link | Rating: 3.0
    323. Yuan W.
    No, this is not the Mandarin Oriental. Nor the Peninsula. Nor the Four Seasons. Not even the St. Regis.

    Anyone who thinks they are going to get any of the above just don't get it. This is a very very old hotel; the age is reflected in every corner of this place.  We spent an hour just walking around, looking at old pictures on the wall.  This is a very special, unique place.  When you walk around here, you can almost feel the ghosts of past hundred years giving you the tour, but it's not creepy.  You can imagine people holding court here, a place to gossip for the socialites.  Us?  We are just imposteurs.  In fact, the weekend we were here must have been something special  because there were *at least* 30 or so Ferrari / Lamborghini parked outside.  I wonder if they have to pay for the $60 overnight valet too...

    Stay in the main building if you don't mind the dated interiors and want to feel the history.

    12/12/11 | Link | Rating: 4.0
    324. James K.
    It's pretty and the Tonga Room is fun, but I  just don't like hotels that are expensive for the sake of being expensive. There is no reason in this day and age for Wi-Fi to be so expensive, and the main restaurant in the lobby was oddity overpriced with generally rude servers. It's a weird paradox that "lesser" hotels are often, in my opinion, so much more welcoming.

    27/02/13 | Link | Rating: 2.0
    325. Jane M.
    A terrific hotel with outstanding staff and fabulous location. Rooms are comfortable and roomy. The lobby bar is comfortable and welcoming. Tonga room is a 'one of a kind'.

    20/05/12 | Link | Rating: 5.0
    326. Angie B.
    This is a beautiful hotel at the top of Nob Hill. While I did not stay here, I did walk through a few times & it's worth a visit.

    Be sure to head down to the parking level to walk down the long sloping hallway where there are a bunch of old pictures/historical info (more seen along the hallways leading to various ballrooms on the lobby level - these are more focused on the various events, dignitaries & celebrities who have visited over the years).

    Also try to make a reservation at the Tonga room, the "disney-style tiki bar", where it rains every 15 minutes & there are huge fruity drinks with an asian-polynesian inspired menu. We didn't make it there - stood in line for a while & decided not to wait, but people who had a reservation got right in. Next time will make a reservation!

    17/01/12 | Link | Rating: 4.0
    327. Steven L.
    Have only stayed here for group functions. The group pricing on the rooms makes it the pricing acceptable -- and even quite fair -- but everything else just feels way overpriced. Of course, we're in SF and one of the spendiest spots in a very spendful city.

    However, the food and drinks just feel like price gouging on top of the hill -- since it takes a real hike to get anywhere even a few blocks away. (When on top of Nob Hill, you've got to bring and ice pick to get down and back up the hill)

    Both for our catered functions (catered by the hotel), and for lunches in the lobby restaurant, the food and service were fine, but just felt less pristine because they could be 10% to 15% less expensive and feel like you're not getting raked over the coals for an orange juice or oatmeal, hefeweizen or salmon salad.

    Bought a cool shirt from Vendetta, the men's fashion stop in the lobby. Like a lot of things here, it was pretty stylin, but just overpriced. Another review called this the "grandma hotel" and they got it right --

    Haha -- accidentally ran into Harry Connick Jr, the SF Giants, and a few other celebs while staying over last weekend. I think this is a top celeb / VIP spot in SF, if you like that sort of thing.

    06/11/12 | Link | Rating: 3.0
    328. Victoria M.
    Had drinks at the bar. Not the Ticki room but upstairs. The waitress took our order after we waited a long time and then did not bring our drinks for a while. She was wearing an ill fitting wig and we had ordered fries which never came so we had to reorder them at the bar.

    22/07/13 | Link | Rating: 2.0
    329. Karen F.
    A classic, old-school, grand hotel - right in the middle of the action in SF.
    It ain't cheap - that's fior sure - and don't miss the afternoon tea in the lobby.

    GREAT service by the bell-hops and concierge as well.

    LOVE it here.

    29/11/10 | Link | Rating: 4.0
    330. hunter w.
    This review is for the tea at Fairmont.

    Attended their "Nutcracker Tea" today with ~12 family members & was incredibly disappointed. For $50+ per person you got very little and the service was horribly rude or sloppy. No one went out of their way to make us feel welcome (and several of the guests were also staying in the hotel). Tiny scones, awful tea sandwiches (dry, small)

    The "nutcracker" consisted of one 20something wearing a toy soldier costume and i think he still had his hipster goatee.

    I've been to "high tea" at other hotels and this was the worst. heck, we could have done a better Nutcracker Tea at Peet's

    Amazed a high quality hotel brand like Fairmont failed so severely. The lobby is lovely - just come to take your pictures with the tree and gingerbread house. Skip the services.

    23/12/11 | Link | Rating: 1.0
    331. Brion F.
    This is to San Francisco, what The Waldorf Astoria is to New York.

    It's perched high on Nob Hill, and is steeped in history - from earthquakes to Tony Bennett.

    It's shiny and golden, and a little bit gaudy, but in a Buckingham Palace way. In the evening, the lobby is truly beautiful.

    The place is huge, but all the staff I encountered were very generous with their smiles.

    We had a corner room looking out towards the bay. I could have sat their all day, gazing out the window. It was my first time in San Francisco, and I had no idea the weather was so changeable. The fog rolled in and rolled away again in a matter of minutes. The only thing better than the sunrises were the sunsets.

    I found the food in the Laurel Court Restaurant and Bar overly rich and heavy. It was as if they were trying too hard.

    Unlike New York, cabs aren't that plentiful, and often we'd find ourselves walking home from a night out. On foot, the hotel feels almost unreachable.

    The hotel is iconic, and it embraces it's history. Each picture hung on a wall tells a tale. It's a wonderful place to come home to and to wake up in.

    02/06/12 | Link | Rating: 5.0
    332. danny d.
    we went to high tea before family thanksgiving dinner.  not impressed overall with this hotel.  The lobby was grand, that is about it.  Valet was rude (andres), the bathrooms were dirty, Concierge was not helpful, and the maitre de at the restaurant could not care less about anyone.  Our server was very good and we left him healthy tip.   I heard too many "No's" at this hotel, I would never stay here after yesterday's experience.  
    and the food and tea was average at best

    23/11/12 | Link | Rating: 2.0
    333. Bobby H.
    Stayed for three nights, very disappointing. The bell staff were very hardworking and helpful, but as issues brought upon us by a totally inept group of junior management, our stay was at best challenging. It became clear that they were not interested in providing reasonable care of my family, and we simply won't return. This review is not a reflection of any of the service providers, they worked diligently, and were very polite. This review is directed to those in management who I dealt with. Remedial training in customer service might be needed,at a minimum.

    20/02/13 | Link | Rating: 1.0
    334. R G.
    An ole' grand dame of a hotel, gilded and velveted within an inch of its life.  If that's your speed, you'll love it. That, of course, to say nothing of its great location in SF, great shower pressure (a must for me), and nice, substantial robes.

    Some drawbacks for me: musty smell in room, saw a spider in the closet, and gasp! the internets aren't free!

    30/04/12 | Link | Rating: 3.0
    335. Emily Y.
    Impeccable.  The food is amazing, the service is perfect.  What would you expect?!

    17/07/12 | Link | Rating: 5.0
    336. Katy C.
    Really gorgeous hotel.  We stayed in one of the tower rooms.  Nice bathroom, super comfy bed, very luxurious feel.  Amazing views of SF!

    Overnight valet parking is pretty expensive ($60 per night).  I agree with the previous reviewer who said that they tend to nickel-and-dime you (for example: charging for wifi use).

    01/03/11 | Link | Rating: 4.0
    337. Chantelle A.
    From its convenient location in Nob Hill to the quality service, no wonder this hotel is the official San Francisco hotel for every U.S. President since William Taft. I felt like King Jaffe Joffer from Zamunda when he arrived at the Waldorf in New York...but, a lot smaller and prettier :). I almost felt like rose petals should have been thrown at my feet and some horns should have sounded when I entered this hotel. The lobby is so...regal...I felt underdressed in my jeans and Tom Toms...where is my fur coat?

    Be sure to stop by the legendary Tonga Room for a huge, strong and expensive drink, stop by Cafe Centro for an amazing Cafe latte and pastry, take a look at the Rooftop Garden, and just spend some time relaxing in the lobby taking in all the history.

    Also, be sure to get a room in the Tower with a city or bay view....nice to wake up to a shining sun and watching the city going by.....

    26/01/12 | Link | Rating: 4.0
    338. Glenn V.
    My fiancé and I were planning our weekend wedding at the Evergreen Lodge for September 7th of last year, when 10 days before the event, the Rim Fire in Yosemite displaced us. As you can imagine, we were devastated as we had 120 guests arriving from all over the country for our wedding and no longer had a venue. We contacted the Fairmont Hotel in San Francisco hoping they would be able to accommodate us on short notice. The Fairmont had a special significance to us since I had proposed to my girlfriend in the Roof Garden of the Fairmont a year earlier. Although the event was only 10 days away, unbelievably, they were able to accommodate us. From the moment we made the decision to go with the Fairmont, Kari, the event manager did an absolutely amazing job of helping us to pull off what felt like the herculean feat of re-planning a wedding in less than 10 days. We were so impressed by Kari's attention to details, flexibility and patience. With Kari's help, we hosted a super, fun cocktail reception on Friday night in the Pavilion room complete with outside bar stations, a beautiful city view and delicious appetizers, and on Saturday, we hosted a pretty amazing wedding ceremony and reception for 120 guests. My wife and I cannot say enough good things about the event staff at the Fairmont, the quality of the service and the beauty of the venue. It was a lot different from the rustic wedding weekend we had originally envisioned, but it turned out to be an incredible wedding in the city!

    16/05/14 | Link | Rating: 5.0
    339. Steve C.
    The hotel was extremely nice but I felt like if you didn't make a million dollars the hotel guests looked down on you.

    The hotel stay was extremely nice and I never had a problem with them and the food was great, little expensive though

    05/11/12 | Link | Rating: 3.0
    340. Roger R.
    Historic hotel with beautiful views of SF. It is a very touristy hotel as opposed to a Four Seasons or Mandarin Oriental. Food and service was not very good for a hotel of this calibre. Staff didn't seem as refined as those I come across at the Four Seasons and Ritz Carlton. Lots of personal chatter amongst the staff within earshot of guests.

    01/12/13 | Link | Rating: 3.0
    341. Rocker K.
    This hotel is fit for royalty! I was there the other day with my good friend Maureen M. We decided to stay there since we planned a fun girls night out of dining out and bar hopping in SF. We wanted to stay up late and not have to worry about driving home since neither of us live in the area and didn't want to drink and drive.

    Everything about the place is flawless. The room service is fast and the food is good. Our room was gorgeous and had a great view of the city and the front of the hotel. We had a great view of the fountain and the garden below-:) The bathroom is large and has both a large bathtub and a shower in it. They even included two robes in the room.

    I think that you can get room service almost 24/7, or at least quite late. I'd recommend the burger and onion rings. It's made with Kobe beef and very good. Maureen really liked the lemon pancakes with boysenberry syrup. I got the same and it wasn't bad. I don't recommend the croissants as they're just OK. One thing that you should stay away from is the smoothies. I got a pineapple or banana one and it didn't taste like it had any fruit in it. Honestly, it tasted like it was made with Metamucil, yuck!

    Also, room service isn't cheap. They charge you for delivery and a bunch of other things. They do have wifi there, but it's not free. I think that you can only use one computer at a time in the room. Downstairs there is a large dining area with a bar. This place is expensive but worth it! There are a few shops downstairs and it looks like there is a restaurant upstairs. As you can see by the pics I posted, this place is like a palace. I hope to come back here someday soon.

    09/10/10 | Link | Rating: 5.0
    342. Katie T.
    (This is just in regards to the penthouse suite you ballers you.)

    Defying the typically timid, 'less is more' attitude often associated with luxury properties, the Penthouse Suite in the Fairmont San Francisco is channeling a playfully posh message: more is more.

    The story goes that in 1926, the president of American Trust Company, John S. Drum, persuaded the owner of the Fairmont to construct a grand residence atop the hotel, which Drum could lease for the paltry price of $1,000 per month.

    Then entered art historian and archaeologist Arthur Upham Pope who oversaw the opulent design which featured, (and still does), three bedrooms, a two-story circular library, a kitchen, a formal dining room, a billiards room and four baths; in short, this modest abode can accommodate up to 100 champagne-swilling socialites.

    Re-envisioned by renowned design team, Champalimaud, the $1.8 million landmark restoration project, completed a little over a year ago, offers 6,000 square feet of space, occupying the entire eighth floor of the Fairmont.

    Selected on the work they had done for Maritz, Wolff & Co. at the Carlyle, Champalimaud proceeded to revamp the entire suite, carefully recasting the iconic space with new furnishings, fabrics and flair.

    The master bedroom features a clean, crisp palette of lemony creams, grays and beiges--the neo-canopy bed is surrounded by four thick curtains and flanked by Art Deco nightstands and at its foot, a slender chaise lounge.

    The billiards room, which is covered floor-to-vaulted ceiling in Persian tiles--the ceiling is reminiscent of a stained-glass mosque--intricate floral patterns are cut out and soft light filters through the somber yellows, greens and flecks of blood red glass, creating a sensual and soothing glow.

    Offsetting the palette of rustic greens and blues is a series of jewel-bright orange leather and upholstered armchairs, which truly pop against the teal tiled floor and the aquamarine felt of the billiards table. To finish the exotic-cum-contemporary look are tear-shaped copper lanterns dangling from ceiling chains.

    The kitchen, which is ideal for entertaining, now features energy-efficient kitchen appliances by German manufacturer Miele, as well as sleek Italian cabinetry, providing the ideal accompaniment to the new checkerboard marble floor.

    Influenced by the 17th century European craze for Chinoiserie, the formal dining room features a paneled, hand-painted black lacquer wall with whimsical floral patterns framed with white trim. In fact, the entire room is rather duo chromatic--highlighting blacks and whites--with the exception of the dining room chairs in sage green leather.

    One of the defining rooms of the suite has to be the two-tiered circular library, which features a celestial rotunda, marked with gold leaf constellations and orb-like skylights; guests can also skulk through the secret passage.

    "We wanted the suite to reflect a residence of an individual who was well traveled, well read and a collector of art and objects," explained lead designer Alexandra Champalimaud.

    10/04/12 | Link | Rating: 4.0
    343. Kaylin O.
    We stayed here during a conference back in April. Located on Nob Hill, this place can be a challenge if you plan to walk around SF.  The hills are steep!  Although old, the Fairmont Hotel is still pretty nice.  It's pretty cool that many Presidents have stayed here.  Our bedroom was quite spacious with a walk-in closet and the bed was very nice.  

    I love all the ballrooms here.  The Venetian is gorgeous.  Although smaller than the other rooms, I love all the chandeliers and mirrors.  The Grand Ballroom is huge.  The Gold Room was amazing.  The Pavillion and Rooftop were pretty nice too.  

    We also had breakfast and attended a banquet reception here.  The food here was not the best but definitely still above average.

    Parking is super expensive so I recommend taking a cab and probably renting on your last day.  There is an in-house Hertz available for your need and convenient when checking out.  

    As others have said, walls are thin.  I would love to stay here again but prices can be outrageous.  Luckily for us, we were compensated for our whole stay here, which is pretty sweet!

    Tip: Sign up for the Fairmont's President Club. It's free and it's easy.  You can get access to free wifi.

    08/05/12 | Link | Rating: 4.0
    344. Gin N.
    We stayed here for a wedding and the property is absolutely stunning. Our room was newly renovated and very clean. Friendly staff. We will stay here again when we come back to SF.

    16/03/14 | Link | Rating: 5.0
    345. Chris V.
    I was hesitant to stay here because of the bad reviews of the customer service at the Fairmont. Thought I'd give it a try and see for myself.

    I don't know what those people are talking about, the service I received there was great!! They have a really friendly staff working there. I was really pleased with the room. We stayed in the signature room and the view was just as it said, beautiful view of the Golden Gate, Alcatraz, Coit tower and the bay.

    I will definatly stay here again. Worth what was payed for. Met all my expectations.

    22/01/11 | Link | Rating: 5.0
    346. samanta v.
    This is more of a thank you to the Fairmont than a review.

    Than you so much for the beautiful gingerbread house every year.  The kids were absolutely spellbound by coming to visit this holiday season, and getting the chance to walk through it, and check out the very creative artistry.  

    awesome job.

    02/01/11 | Link | Rating: 5.0
    347. kimberley g.
    I loved this hotel! Truly.

    Things to love:
    Really large rooms
    great interior
    historical and amazing
    beautiful lobby
    GREAT location
    Comfy beds
    Spectacular bay views
    lovely room service

    Advice:
    Get a bay side view
    Order the honey garlic chicken wings
    Get a bottle of champagne (it comes with chocolate dipped strawberries)
    Go off season

    Avoid:
    The restaurant down stairs, the service/atmosphere is weird and their are no windows
    The Tiki bar, unless you are over 60 then it's fun!

    20/06/12 | Link | Rating: 5.0
    348. Crissy H.
    Everyone has already said almost everything I was going to say, so rather than being redundant, I will just list all the things I liked about this hotel...

    - Elegant Historical Hotel
    - Beautiful Grand Lobby
    - Great Location on Nob Hill
    - Spacious Rooms w/ an even more spacious bathroom (tub and shower)!
    - Comfortable beds
    - Amazing gym that offers classes like power pump and yoga
    - Staff that will go out of their way for you
    - Decent food for a hotel

    Defiantly a place you would want to stay, especially if it's a special occasion.

    28/06/12 | Link | Rating: 3.0
    349. Kathy G.
    Arrived and was immediately told we were upgraded to 2 room suite. We were supposed to have Bay View but was given a city view but the 2 rooms were worth the change. Beautiful suite. Great service.  Bellman were incredible.  We bought package with breakfast and free parking.  Breakfast was great with incredible service.  Would highly recommend.  Don't listen to Conceirge for dinner places.  Both places he sent us was not great.

    24/08/12 | Link | Rating: 5.0
    350. Vee V.
    3.5 star...
    Our firm had our 10th anniversary celebration in the Penthouse suite. Top notched / Breathtaking view. Their menu is scrumptious!!!! Sauteed shrimp was yummy, just enough seasoning and garlic!

    Came here once for a wedding on rooftop, gorgeous hotel.
    Held several fashion shows/event in their Grand Ballroom. Huge! The only complaint was, the garbage area/door was open during our rehearsals, so it reeks of horrible smell.

    i have yet to stay overnight...

    02/09/11 | Link | Rating: 3.0
    351. Robert C.
    c'mon the fairmont awesome, you know the rest ,its the faimont.

    15/02/14 | Link | Rating: 4.0
    352. Shehnaz H.
    Do NOT waste your money!
    Just like all the previous reviews this place sucks! Luxury are u kidding me.  You got 1970s Versace decor in the lobby. Which is not too bad but the rooms are small and yes DIRTY! The maid came in and made the bed and folded the towels. Left the garbage, dirty cups, did not refill the coffee area. Also you have to pay for everything! Internet is $14 a day and get this.....you have to pay to use the gym!!! What a joke. And it's small!!! I was blown away.  And I heard valet is $65 dollars. It's a joke. The staff is not even friendly. We had a loud noise in our room in the piping that sounded awful at 11pm. We waited for it to go away but then had to call front desk. They said they would come up immediately bc it sounded like the walls were going to explode. Guess what! No one showed up. I'm serious. This place is a joke.  We have stayed all over country in luxury hotels and please believe me when I say this is NOT luxury or worth any amount of money. It is not even a good location. U can't even walk anywhere unless u wanna trek down monster steep hills! I honestly can't even think of something I liked here and I usually do not write bad reviews bc I feel bad about it. But the dirtiness of the room and bathroom and then getting told to pay to workout was really the last straw.

    07/09/13 | Link | Rating: 1.0
    353. Risha L.
    I am so glad we stayed here during our wedding weekend.  If you plan on having after-parties, the Fairmont is where it's at.  We stayed in a balcony suite and had 25+ really rowdy people in our room on both nights--the staff was extremely accommodating, and we received no complaints whatsoever for loud music and/or people (both of which we had plenty).  Plus, they cleaned up the mess in the morning.  

    Otherwise, the room was top notch.  Beautiful linens, gorgeous view from the balcony, and a wonderful, peaceful place for bridesmaids to commune and get dressed for the ceremony--though don't be surprised to see 5 other brides running through the lobby on "your" big day.  Highly recommended.

    20/01/11 | Link | Rating: 5.0
    354. Tim B.
    Amazing hotel!  Upgraded my room but not sure it was worth it.  The location is awesome, great staff and how can you go wrong here.  I just am not sure the extra money I paid  to upgrade to what seemed like an average room was worth it that's all.

    21/08/13 | Link | Rating: 5.0
    355. Ivy R.
    I have been to The Fairmont Hotel 5 times and have stayed in all kinds of different rooms here. We come here for fun. This is one of the nicest hotels I have stayed at. Even though I live locally I will always choose to come here for a vacation.

    My husband proposed to me in a room that overlooked the rooftop garden. It was a total surprise for my birthday in 2006. The view was so awesome.

    We then stayed here for our honeymoon the following year. We got married at City Hall then came back to our room to be greeted by champagne and chocolate covered strawberry's. We didn't get a garden view room though.

    Then we went back for my birthday and for whatever reasons we felt like we needed to get away. We now have moved up to reserving suites. The Farallon Suite or the Spreckels Suite. The best rates are after New Years. Quite cheaper than the previous stay we had there. One of the things I like about the rooms is that you can open the windows. Well apparently not in the Spreckels Suite. I love opening them in when we go in the summer and listen to the city all night long. With the wind billowing the curtains.

    In the bar/lounge area called the Laurel Court the drinks are so good. Air Mail is the best drink there. The day after our wedding night I got so hammered there I passed out in the bathroom in the lobby and my husband had to call my cell phone to wake me up. Thank god we were staying there because then I just went back to our room to laugh it off. Let me tell you thank goodness those bathrooms are fully enclosed because I would have just slid out onto the main bathroom floor.

    This last stay our room service was lacking in service that is. They screwed up my omelet twice. My husband as always had a great breakfast. We have had the buffet breakfast in the Laurel Court. I swear I ate all of the locks and cream cheese with red onion. They have a great spread. I just hate eating with all of the rude uppity foreign or local people. I am by no means wealthy but just because you are doesn't mean you can be an ass all of the time.

    The roof top garden is also my favorite. It is so beautiful. They always have amazing colored flowers. Its a majesty of architecture to figure out how that giant palm tree got there and is able to be stable enough up there to be watered. They should do a documentary about that or something.

    I love this hotel. I'm saving up all of my pennies for my birthday later this year.

    04/01/09 | Link | Rating: 5.0
    356. Cat C.
    I remember going to the Tonga Room with my family many years ago and was amazed with the classy decor of the hotel and wondered what the guestrooms were like.  Flash forward to a few weeks ago, the bf & I continued our tradition of doing a staycation, and booked a room here with a $149/night Travelzoo deal.  When we got into our room I was like, "This is it?"  It seemed a little small as well.  I heard the newer tower was nicer, but of course this was a deal, so beggers can't be choosy.  

    Decor was what you would expect, "old school classy." Our bathroom sink kept dripping.  You can hear talking at times in the room next to us.  However, the location is ideal and the bed was comfy.  The lobby was also beautifully decked out for the holiday season.  Valet is $57 for an overnight stay.  Overall, I'd say it was an ok experience, I would recommend other hotels over The Fairmont though.

    20/12/10 | Link | Rating: 3.0
    357. Michelle M.
    Before I went here, I read these Yelp reviews of The Fairmont Hotel which are pretty good but I somehow missed all the negative reviews of the Crown Room. What a disconnect for the hotel to be apparently so great and the restaurant so damn poor.

    I was so excited to attend their Easter brunch. But, was INCREDIBLY DISAPPOINTED for several reasons:

    1) While the view is nice, the room's decor looks like it hasn't been updated in 20 years. The carpets alone were enough to make me gag.
    2) No waiters, just busers. And, I saw them sneezing, wiping their noses, coughing, fooling around.
    3) The food was GROSS! The quality of the food and the food handling was just poor. Especially, the seafood (crab legs and shrimp) weren't on enough ice. So much so that I got very sick after brunch.
    4) Before writing this bad review, I called them to let them know that I got very sick after eating there (I think the crab and shrimp were bad; note, I do not have an allergy to these foods). Instead of being understanding and sympathetic, the Exec Chef and the Manager questioned me, tried to discredit my complaint and attempted to even diagnose me like a doctor would over the course of several phone calls with different people for about a week (claiming this was all a part of the process but they obviously weren't communicating with each other).
    5) It was expensive. $315/two people. They refused to refund my portion of the meal. They did offer me to come back for dinner...why, so I can get sick again?!

    GO TO THE FOUR SEASONS INSTEAD!

    10/04/13 | Link | Rating: 1.0
    358. D B.
    Historic hotel.   Walking around this property is special.  Many photos and history of old San Francisco on the walls.  Tonga lounge is a relic from the 1950s.  Excellent. I Left My Heart in SF was debuted here years ago

    23/09/13 | Link | Rating: 5.0
    359. Jade D.
    My friend had a wedding banquet here. It's indoor but not on the roof (beautiful garden though :) a really nice place to take some city skyline photos

    06/09/13 | Link | Rating: 5.0
    360. Lorrie M.
    I really dig the decor of the Fairmont hotel even though they all seem to look more or less the same from the outside. This one really exemplifies what the Fairmont has always meant to me, a fantastic high class hotel with a wanna-be old world feel and plenty of modern luxury included.

    They hosted Gold Rush a few years back which is an exotic cars race similar but on a much, much, much smaller scale to Gumball 3000 so I had the chance to see their coordination, hospitality and luxury skills in action. All three were exceptional from what I can see and their restaurant was delicious and not as much of an arm and a leg like I thought it would be.

    I'm a big fan of boutiques in San Francisco only because it really helps me to get away and remind me that I'm not just 54 minutes from home, but this was a treat indeed.

    19/02/11 | Link | Rating: 4.0
    361. Beth P.
    Thoroughly enjoyed our stay at the Fairmont.  Beautiful hotel.  Look for a good rate and it's as competitive as many of the other SF Downtown hotels which have far less character.  Stayed in the tower and it was quiet.  Seemed roomy and well appointed.  Excellent service from the staff (the valet/valet manager, front desk, restaurant and cafe staff, concierge, etc).  Fantastic location and easy to walk to many of the sightseeing spots (Union Square, Chinatown, North Beach, Fisherman's Wharf, etc).  We would stay again.

    18/09/13 | Link | Rating: 5.0
    362. Michelle D.
    Had my wedding reception in the Gold Room Saturday, 9.22.12.
    Emilie Reckhart Lynch was amazing. She had her own wedding to plan, but was very prompt to answer my emails and questions when I would call. She got us a photoshoot at the Penthouse Suite; totally made my weekend. My only gripe is they charge and arm and a leg for everything! Regardless, if I could do it all over again, I would still have my wedding here. I definitely don't regret it.

    Thanks Emilie for all your time and effort. It's truly appreciated!
    -Michelle and Thomas

    09/12/12 | Link | Rating: 4.0
    363. Andrea J.
    Loved staying at the Fairmont!  We reserved the basic room and got a great rate because we were with a group.  Wow!  Our room was huge and so clean!  The staff was very friendly and accommodating.  Will recommend this hotel to my friends and family if they travel to San Fran.

    07/10/12 | Link | Rating: 5.0
    364. Debbie C.
    Stayed here this past week for 7 nights. Got a room in the tower that overlooks the bay. It's a spectacular view for a hefty price (around ~$600/night). Rooms are very clean and well taken care off. The bathroom is a door smaller than the Ritz, but still cozy. Service is excellent. I love hotels that address you by name. We also celebrated my little cousin's birthday in the room. They were prompted and accommodating, bringing up our cake with matches and candles. The people working there are nothing, but chipper! They are not as formal as the Ritz--casual and chatty--but it helps us feel less uptight.

    My main complaint is how the gift shop cashier judged me the moment I walked it. I had just arrived from a long flight. I kicked back into some comfy clothes (known as my bum clothes) and walked out of my room and roamed around (don't worry, no indecent exposure there). Once I stepped foot in there, she eyed me from head to toe and asked me what business I had there. Excuse me...I happen to be staying there. I'm sorry if my plain cotton t-shirt and shorts along with the Ferragamo purse offended you. I should have filed a complaint, but I'm not small enough to do that.

    Guests there are a little smug...at the Ritz, I chatted it up with quite a few others on our floor and around the hotel. Very friendly. I guess the higher ups and people with sticks up their butt like the Fairmont more? Who knows. I would love to stay there again...but next time, I hope the folk there will give me some peace and quiet.

    16/07/12 | Link | Rating: 4.0
    365. Lucia C.
    $50 for a weekend afternoon of tea and tasty assortment of pastries and dessert - delish!

    This is the 5th high tea place I've been to so far, and it is definitely one of my favorites. The array of sandwiches was very tasty, and it was filled with so many yummies that I couldn't even finish my tower! Although it was a "set" menu, you are allowed to replace any of the items on the tower with those of your choice. The waiter was extremely friendly, and replaced a few sandwiches for us after we received our tower and found out a few sandwiches tasted strange because of too much goat cheese. I also thought it was great that they have beehives on the rooftop garden, and make their own honey - yum!

    Although the food was great, I was a bit disappointed by their tea selection- there about 8 teas on the menu. I had the Darjeeling tea and thought it was actually quite bland. I OD'ed on the honey to make up for it.  

    The atmosphere was classy - everyone was dressed for a tea party. When I went there were a group of kids celebrating a birthday, so it was a bit noisy - normally it is much more quiet.

    I would definitely come back to bring some of my homies that visit the city for the experience.

    25/10/12 | Link | Rating: 4.0
    366. Cartier L.
    Old world charm with modern amenities.   Great attentive service.  Clean, quiet and no rude hotel guests.

    15/03/14 | Link | Rating: 5.0
    367. George S.
    We purchased a voucher from Travelzoo for $69 for 1 appetizer, 2 soups or salads and 2 entrees.  When the bill came they added $33.40 for Gratuity and $16.28 Tax based on a perceived value of $160.  This should have been warned from Travelzoo.  It also came with 2 hours valet parking.  We were over the 2 hours by about 1 hour because of very slow service in a nearly empty restaurant and were wiling to pay for the extra time, except it took the valet (Justin) over 15 minutes to get the car, and when I asked the lead valet how long it takes to retrieve a car he said "it depends on what kind of car" and smirked.  This looser should try to be a little more kind, because this may just be the best job he will ever have.  Avoid Travelzoo at the Fairmont unless you are willing to double your cost and be subjected to the likes of a couple of valets described above.

    27/01/14 | Link | Rating: 2.0
    368. Christopher H.
    Stayed here 9/12 - 9/14/13. As others have stated, this is a very classy, historic hotel. It has a lot of character. Would give it 4 stars but I am dinging them for not honoring an upgrade option we signed up for through their reservation system. Very expensive but it is a 5 star hotel at the top of Nob Hill in San Francisco. What do you expect? Would possibly return after I turn 70 so I fit in with the rest of the guests.

    16/09/13 | Link | Rating: 3.0
    369. Charlie H.
    Perhaps they were just understaffed for the holiday weekend but service was really poor. Worst at laurel court where we sat down, decided on beverages, and waited for service, and waited, and waited. Finally we went to the bar and ordered. Figured service would get better after that... We figured wrong.
    Had thanksgiving dinner in the crown room. Food, company, and atmosphere were all wonderful but what a disappointment from the staff, seemed like no body was sure what to do because there was a lack of leadership.
    Sad that such a beautiful and historic hotel lacks so much in service and hospitality.

    24/11/12 | Link | Rating: 2.0
    370. John D.
    I know, I know, it's probably really in the 4-4 1/2 STAR range because it has NO POOL.

    But I don't care because I simply love the place. We normally don't put on the dog, so to speak, preferring small less expensive boutique hotels but we've always wanted to give this place a try.

    Steeped in history with a gorgeous lobby, it's hard not to fall in love with this hotel. The service was exemplary and our room was of a nice size with a view of the Transamerica building and the water beyond.

    Any negative aspects? Well, yes. No pool. No coffee in the room. California line cable cars not running, and Powell lines breaking down frequently.

    Ambiance/Decor - 5 STARS
    Service - 5 STARS
    Amenities - 4 STARS
    Location - 5 STARS

    HOT TIP: Join their President's Club (it's free) and you can use the fitness center (which is quite nice) without charge.

    02/04/11 | Link | Rating: 5.0
    371. Manuel C.
    As we checked in  we were immediately upgraded to a corner room which had amazing views of the City.   The staff were very helpful, patient, and accommodating to make sure our needs were met.  Our room was very spacious and bathroom was great. My wife loved our stay ( which is important to have a good trip as husbands know). Food and drinks are pricey but that is expected in a beautiful hotel. The money was well worth the price and I will stay at " The Fairmont" next time I am in SF.

    26/04/14 | Link | Rating: 5.0
    372. Ana M.
    For the total of 1300+ for two nights... its a-ok. Yes, the lobby is incredible, the service from the front desk, room service and valets was impeccable. Having the Tonga room with its kitschy glory, priceless. Yes the room was cozy (small), but clean, sheets were soft and flat panel TV a nice touch. We enjoyed the "Shining" hallways and creepy elevators. However... the door was coming off the hinges (we just took care of it ourselves rather than wait for someone else to come up); the A/C was temperamental at best; the window would not open because it was broken; the room in general looked a bit run down; the mini bar had OPENED water bottles in it (possibly from the guest previous?) which kinda freaked me out; the room in general had a food smell which was strange; for the cost of the room NO free WiFi?
    I'd rather stay at the Omni in the Financial District for about the same price.

    13/10/12 | Link | Rating: 3.0
    373. Neal E.
    The Fairmont is a very old hotel -  the interior architecture in the lobby is striking - they just don't build hotels like this any more! Huge vaulted ceilings with ornate designs - lots of use of natural stone.

    I stayed here for five nights. Bed was comfortable, pillows were not as substantial as I like - meaning they flatten out to easily - had to stack three pillows to get the desired thickness.

    Room had a large flat panel High Def. TV, a small dresser, alarm clock with iPod integration, a desk with a desk lamp, small fridge stocked with beverages, a drawer full of snacks, large closet with iron and ironing board, a robe, and more.

    The first day, I noted the room was stuffy upon my arrival. I cranked on the AC. There was a digital control unit on the wall, I cranked it down to 68 - which made no difference. So I let the front desk know - they claimed to have addressed the issue - but the unit still had a hard time keeping the room comfortable. Some of the TV channels offered are HD channels.

    We utilized many different rooms in the hotel for the week for meetings, breakfast, lunch, dinner. Food served by the hotel for our group meals was middle-of-the road to good.

    Overall, service was good. Comfortable experience.

    14/11/09 | Link | Rating: 4.0
    374. Vincci L.
    Frommers puts it right as they call this Fairmont ,"The granddaddy of Nob Hill's elite cadre of ritzy hotels."

    I love the glamourous lobby of this American historic building. Grand marble floors, elegant chandaliers, vaulted ceilings, large beams.

    We stayed here for four nights on our recent trip. I drove my car to San Fran, so we had used their valet for $50+taxes a night. A little steep, but it's the Fairmont.

    Our room was excellent. A large king bed, king size goose down duvets, and pillows, and a great city view. Flat screen TV, a large desk, and a good sized bathroom.

    Got a chance to try out the breakfast at the Laurel Room-a great experience. On one of our nights there, we were too lazy to go out so we ordered in room service. Food arrived promptly, and the kobe beef burger was delicious! (albeit its price tag.)

    Great location, right by the cable car stop and within walking distance to many landmarks such as Chinatown, Union Square.

    Friendly and helpful staff, and always in a good mood.

    Had a wonderful stay in the beautiful city of San Francisco!! Thank you Fairmont. Will be back!

    06/04/10 | Link | Rating: 4.0
    375. Shane A.
    Simply fantastic! I love this place the staff was amazing at the bar even though we were not guest we went based on the "The Lay-over" app (sorry yelp) and had a great glass of champagne and a few snacks. The bar tender was so nice and suggested a few more cool little spots as well. going back next year I think will will be staying there.

    05/10/13 | Link | Rating: 5.0
    376. Tiffany H.
    I purchased the Groupon where we got the Deluxe King Tower with a city view for $187 (normally priced at $375).  Valet was another $50 but it was worth it.  One of the most beautiful hotels I have ever been in.  Got to see the sunset over San Francisco from our room and it was breathtaking, to say the least.  Of course, the hotel itself is lovely just to walk through.  The different rooms, the layout, the architecture...absolutely stunning.

    The location is great too with a gorgeous view from atop Nob Hill the moment you step out.  Chinatown is easily within walking distance.

    The only reason why I'm taking off one star is that the walls are thin since the hotel is somewhat old.  I could definitely hear people above me as well as conversations in the hallway.

    22/06/11 | Link | Rating: 4.0
    377. David B.
    Holy Cow!!!  We just got home from a full force golf trip all over CA and I have to say out two nights a the Fairmont were the best part of the trip.  This is an amazing hotel that is not just beautiful and classy but the staff is top notch and to food is fantastic!!
    Ask for a courtyard view in the tower and you'll enjoy great views and even hear a streetcar or two.

    15/04/13 | Link | Rating: 5.0
    378. Miguel R.
    I am into the past. I am into views. I loved this hotel!!!! It is right between Chinatown's better part and Union Square. All you do is walk down Nob Hill a little and there is the trolley! Hint: There is a side entrance close to the trolley stop that you can also take to the Tonga room. We actually climbed up all the way from Union Square to Nob Hill. Believe me, it is as tiring as it looks and we didn't even have much luggage. Take the trolley!

    The rooms are nice. They do not look like they have been renovated recently but they still look nice! They are not small rooms either. The walls in our room were a nice warm yellow. The beds are great! Really comfortable and not creaky at all:) The hotel was gracious enough to allow us a late check out!

    The lobby is gorgeous! Huge marble columns and beautiful staircases. A great place to hang out for a while. The hotel has a business center and we were able to print out our return flight tickets for free!

    Of particular interest is the Tonga Room! I am not into the Tiki thing but I think I would have enjoyed it here for the sheer kitsch of it! It looks really cool in there. The lighting is cool too! It's like a bit of Disney in SF haha!

    If you are a sucker for the past you will love this hotel. If you like modern things well, you will be reminded of the hotel in The Shining haha!

    20/01/12 | Link | Rating: 5.0
    379. Charles S.
    The Fairmont is beautiful! The location is fantastic! We were able to walk nearly everywhere we wanted to go and a couple of different cable car lines go right past it for longer journeys.
    The staff was extremely friendly and helpful. They were always looking for ways to make our stay more comfortable and enjoyable, including the huge room upgrade we were given at no charge!
    There is a TON of history in this old building and rumor has it there are a few ghosts. We didn't see, hear or smell any of the ghosts, but we really enjoyed our stay.

    24/08/11 | Link | Rating: 4.0
    380. Holly E.
    Love the Fairmont and it's old world ambiance. When you walk through the front entrance, your mouth drops. This place is gorgeous. (Straight down the street there's a stunning bay view on a clear day.)

    My room was perfect. Comfy bed, great toiletries, had a beautiful view of the city and a slight bay view. The maid took great care of us, too.

    Room service was atrociously priced. $85 for two omelets and a carafe of coffee, but whatever. It was good, but definitely not worth the price.

    My only real complaint is the noise that pulsates through the building at night. (Mom, stop laughing, I've grown up now.)
    I think it comes from the Tiki bar in the basement. Not sure when it starts or ends because I was in and out, but if I were trying to get sleep, it would've been a deal breaker. It was that loud.

    Speaking of the Tiki bar, it sucked. The drinks tasted like Kool-Aid and it was full of non-Fairmont clientele, if you know what I mean. I'm surprised this place is represented by Fairmont! The service was not friendly either.

    Overall, the Fairmont is awesome and still hotel chain of choice.

    28/01/12 | Link | Rating: 4.0
    381. Peggy S.
    We stayed over the Christmas season. If you want to have paper thin walls where you can enjoy listening to your neighbors conversations, or sheets that are worn and "pilled", this is the hotel for you.
    Stunning lobby. Huge room. I hope to never go back again.

    28/05/13 | Link | Rating: 2.0
    382. Rachel P.
    Very thin walls, feels like I'm at a motel. It was hat to get a good nights sleep. I could hear my neighbours conversation next door. At the prices they charge this shouldn't be an issue. The rooms also need updating, everything looks worn down.  I think the elevators weren't working properly and nobody bothered to check when some guests complained. They just gave the guests an excuse of why it was stuck on the 2nd floor. The lobby is nice but other than that, if you want a good nights sleep I would spend my money at another hotel.

    13/12/13 | Link | Rating: 3.0
    383. Sam J.
    Great hub for visiting San Francisco. Wonderful amenities. Beautiful. Comfortable. Expensive.

    13/02/13 | Link | Rating: 5.0
    384. Stephanie A.
    I've been here on two different occasions. One was a birthday party and the other was a 25th wedding anniversary.... Both parties were from the same family lol. Ballin!

    First time I came here, omg. Once you walk in the lobby its like you're in a royal palace or something! The furniture, the beautiful staircase, the intimate lighting.. all the little details make this one gorgeous, top notch hotel. The birthday party was at the Crown Room at the top of the hotel. Look outside the window: BREATHTAKING views of the city! Very romantic. Especially at night with all of the lights! The wedding was held in the ballroom. The walls, table settings, stage, decorations in the ballroom were soooo nice! This is a great place to hold a wedding reception or debut! That staircase is especially ideal for picture taking :)

    09/11/11 | Link | Rating: 5.0
    385. Winnie L.
    My ass is on the can right now and my tired burning feet are cooling off on the marble floor of a bathroom that is bigger than my own kitchen at home.  The room is bifurcated by a semi-enclosing wall that separates the loo.  The glass shower enclosure is separate from the tub.   Very nice.  Throw on a bathrobe and I will say that I can be in here all day!

    Hello, deluxe king room... 10th floor overlooking Powell/California.  The quiet day is accented by the dings of the cable car pulling up the rich asphalt of Nob Hill.   The flatscreen tv shows 98 channels and the internet is free (ask me how to beat the system).  

    A bed is a bed and a tv is a tv.  There's a desk and a couch with an ottoman.  There is no mini-fridge (i guess rich people don't do leftovers).  What we really like is the eco-friendly A/C.  There's a little motion sensor on the unit that will turn off the A/C if it detects no motion in a period of time

    I'm still most impressed by the bathroom.  It's huge and really nice.  Is my new porcelain palace on the Hill worth the steep hike up California or Powell?  While I ponder that question, let me flush first because my legs have fallen asleep.

    12/11/09 | Link | Rating: 4.0
    386. Lucy Y.
    Stayed here for my sister's wedding.  It is a beautiful place but that's not what 's prompting me to give this place a 5 star.  The service here is marvelous. Not only do they do the best for you while you're staying but also afterwards. I left my iPad in the room and found out only after I checked out for about a hour. I called the front desk and they sent someone immediately up to check for it and called me right back so I know where it was. They also have a security system for items lost so when I sent my boyfriend to pick it up I had to call to let them know so someone doesn't overhear and take it. I love the fact that they went out of their way even though I already checked out. Thank you fairmont.

    08/10/13 | Link | Rating: 5.0
    387. Michelle D.
    My wedding night should have ended with my husband and I going up to our absurdly expensive suite and having champagne.  Instead, it ended with my husband and I spending over an hour trying to get into a room we had PRE PAID for, and being escorted around the hotel by security in my $8000 Carolina Hererra wedding gown, with tears streaming down my face, before finally being let into the room.  Additionally, after a horrendous experience that evening, housekeeping came into the room at 8:30 am ON THE MORNING AFTER MY WEDDING - I'm not sure why they couldn't have waited until noon when we were scheduled to check out.  I would have used the DND sign, but there wasn't one available to me in the room.  

    The staff was offensive and rude and inappropriate.  I have had better experiences at a Holiday Inn....the room was nice, but the overall experience was without a doubt, the worst I have ever experienced in a hotel.  I would never consider staying here when there are so many amazing hotels in the city.....

    17/09/12 | Link | Rating: 1.0
    388. DOM d.
    I came here to experience the fairmont and maybe relieve the rock.

    It's a nice hotel with all the history but I didn't really feel to much hospitality.

    There was no shampoo or soap in the bathroom. For 300 plus bucks a night at least order some disposable tooth brushes from china .

    I guess I'm spoiled with all the service from traveling in Asia and staying at there hotels . Maybe I have to spend 400 to get shampoo at the fairmont.

    20/01/13 | Link | Rating: 2.0
    389. Gary W.
    Don't waste your time on this overpriced pretentious P.O.S.   Maybe in years past it was luxurious, but this is just a rip-off joint with fancy marble floors. The staff doesn't care; the A/C fixtures are ancient, noisy and unreliable.  The main restaurant is closed on Sunday as if weary travelers don't need to eat on that day (but by god they sure charge you full price for the room!).  The bar staff is rude and incompetent.  Access to the road is clumsy and the dozen staff standing around won't offer to assist.  I go to several luxury hotels each year and this place not only doesn't measure up, it doesn't even measure up to a Holiday Inn.

    25/08/13 | Link | Rating: 1.0
    390. m k.
    No pool. No hot tub.

    Thanksgiving in the crown room...  Food was TERRIBLE!! My god how can it be this bad here?  Dry disgusting turkey and gross desserts.

    I will never be staying here ever again.  Avoid the holidays here at all costs

    28/11/13 | Link | Rating: 2.0
    391. Raymond H.
    Fairmont has lost it's luster big time.  The service has been declining over the years but has finally reached rock bottom.  Rooms are tired and neglected.   Staff cranky, housekeeping is annoying and demanding but most of all its just not a nice place to stay anymore.   Sad!

    23/11/12 | Link | Rating: 1.0
    392. Meghan L.
    When you first arrive the building looks amazing,  everything you would think a 5 star hotel should look like.  That's where it ends.  The floor that we were on had a strange odor.  It smelled like a mixture of cigarette smoke and mildew.  When we arrived in the room we went to check the internet for local restaurants in the area that we could eat at.  We soon found out that to access the internet we would have to pay extra each day, unless you wanted to joint their President's Club.

    The rooms are standard hotel rooms.  Same starchy sheets and standard pillows you'd get at your average hotel.  The bathroom had a large tub, which was nice, but we expected more for our money.

    Later that night after coming back from dinner my wife and i wanted to watch tv before we went to sleep but the tv didn't work.  We called the front desk and told them the tv didn't work so they said they would send someone to the room.  An hour and half later the "engineer" came and then replaced the tv.  The next morning the air conditioning stopped working and the room was sweltering for the next day and a half.  

    The staff at the front desk was very helpful and friendly.  For amount you are paying I would have expected the customer service to be better but unfortunately that didn't happen at the Fairmont.

    18/08/13 | Link | Rating: 2.0
    393. Missy X.
    I love teddy bear tea parties, tacky tonga room drinks, ginger bread house during the holidays and even the work-related galas. Coming here for anything is lovely. It's a grand hotel with lots of history. It may not look spankin' new like some of the other hotels and at times, it's even a bit shabby worn, but this is old San Francisco charm.

    26/12/13 | Link | Rating: 5.0
    394. anna p.
    This is more like 2.5 stars experience. It's an alright hotel, I guess it used to be awesome?
    I didn't experience any of that awesomeness. The room was pretty average, no view, nice large bathroom, plenty of closet space and comfortable bed. So far so good, then at 8 PM somebody knocks on my door to take away my refrigerator? lol, I had to get out of bed get dressed so the facilities guy could come in and take away the refrigerator, because my room "comes without one".

    03/06/13 | Link | Rating: 3.0
    395. Barbara S.
    I would give this place 6 stars if i could.  I base this on;

    1.  Value for what I paid (thank you TravelZoo)
    2. Cleanliness of the room and bathroom - Spotless!
    3. Freebies - Toiletries were top notch - the type you wanna take home
    4. Size of the room - the room was large for San Fran
    5. Bed Comfort - Superb!!!
    6. Friendliness of Staff - The check in clerk was so nice and really didn't make me feel rushed even though there were a couple of people in line.  She was attentive and nice!
    7. Location - Wow!!! Since this hotel sits atop of Nob Hill, the views are stunning! I stepped of of the elevator and literally let out a gasp!

    We visited in December - 2012 and the hotel was very nicely decorated for the Holidays.  Fantastic overall stay!!!

    There is a little area that has across from the check in desk serving complimentary coffee in the morning as well.  sigh...

    I miss you Fairmont SF!!!

    -BS

    14/03/13 | Link | Rating: 5.0
    396. a b.
    What is not to love ? We are locals and my husband surprised me with shopping in the city and a stay at the Fairmont. Our experience from valet, check-in and our room was exactly what we expected from a 5 star establishment. The room in the main building is very a San Franciscan. We will be back again.

    21/12/13 | Link | Rating: 5.0
    397. Matt T.
    Always clean, always great service, and always a great room. The front desk even sent me up a coffee machine because they knew I needed to get up early. This is truly a wonderful hotel in a great location.

    15/05/13 | Link | Rating: 5.0
    398. Mariam D.
    The historic Fairmont is beautifully situated atop Nob Hill. Walk just around the corner and down the enormous hill and you are in the midst of China Town, which boasts good food, tons of gift shops, and an abundance of herbalists and  tea shops.  I stayed in a regular room which was a bit small but very nice & definitely comfortable as most of my time was spent exploring San Francisco!!  The walls are qute thin and I could hear the neighbors cough & sneeze but overall the hotel is quiet and pleasant.

    The Tonga Room has good drinks and a fun band, and was a nice was to end a busy day. I dined in the lobby restaurant and enjoyed grilled chicken skewers w/figs and a bowl of pumpkin spice soup  - both were excellent!  The staff is courteous and friendly.  Also visited the coffee shop which was good too - prices were very fair & the variety of food and drink was great!  Be sure to check out the Garden Courtyard area, were you can sit and relax and enjoy the view, serenity, and at the same time all the sounds of the city.  The cable car makes a stop just outside the coffee shop so be sure to hop on and enjoy the ride.

    A short walk from great shoppng in Union Square, and a 10 minute cab ride to historic and rockin Haight Street & the picturesque Victorians.  There's a park and a lovely cathedral nearby - be sure to stop by if only for a photo op. Overall an exquisite hotel that is close to all the sights, including the Fishermans Warf (5 minutes by taxi), Little Italy and North Beach (definitely walk there, but grab a cab at night), and Russian Hill.

    11/09/10 | Link | Rating: 5.0
    399. Tricia K.
    The Fairmont is a fluffy cloud in the heavenly city of SF. I finally treated myself to 4 days in a king room on the 26th room of the tower after many years of walking by on the way to Grandma's house. The room was great but you cannot beat the view from atop Nob Hill. The first morning I woke up and ordered room service which was set up right next to my picture window overlooking the bay. There aren't words to describe how drinking coffee and eating croissants while gazing at one of the most magnificent cities in the world makes one feel.

    The Fairmont is a couple of notches above the more mainstream chains downtown (of which I have stayed in) and worth the $$$ if you truly want to treat yourself and enjoy a piece of old SF. Walk the halls late at night and check out all of the historical pictures as they are beautiful. Don't miss the Tonga Room either!!

    20/01/12 | Link | Rating: 5.0
    400. Gisele L.
    Absolutely loved our stay!  The Christmas decorations are gorgeous in the main lobby. It really gets you in the Christmas spirit. From the huge tree to the gingerbread house! Our room was beautiful. We stayed in the  exterior room which had a nice view of the street. The location was perfect. A couple of blocks from downtown. Not too close not too far. Also right by a cable car stop. We got a good deal on Groupon. We didn't get a chance to check out the Tonga room but we walked by and it looked like a lot of fun. Will return!

    08/12/13 | Link | Rating: 5.0
    401. Paulo S.
    Voice Biometric Conference,

    12/05/13 | Link | Rating: 5.0
    402. David D.
    Nice... seriously nice.
    The front desk staff was hit and miss - although in the end, they always came through.  The entrance is.. stunning.  You can't help but think of the history of the place.  Whose footsteps are you walking in... who had coffee in that corner, etc, etc.  This place OOOZES history..
    We stayed in Room 1406 in the tower.  The view was stunning.. looking over San Francisco to the south.
    The dining options were a little stiff, but it is San Francisco, there are dozens of spots within walking distance... Chinatown, Union Square...
    The cable cars stop outside.. and you can hear them go "Ding!"... letting you know that you are in one place... San Francisco...

    We will DEFINATELY be back!

    03/07/10 | Link | Rating: 5.0
    403. Cori A.
    My husband and I stayed here the other night and were pretty disappointed. The next time we spend $250 a room, it won't be a tiny one with a view of the back of the building.  Everything costs$$ at the Fairmont....wireless, local calls, if you move the tea from it's place on the counter, you're automatically charged.
    The best thing about this place are the people who work here, all of them were hella nice and cool.  oh, and all the photos in the hallway about the history of the place.

    WACK!!! We had to pay $7 to get into The Tonga room because some lame ass "entertainment" was playing...
    The roof garden is so-so.  The Chinese families living in low income apartments down the street have a better view of SF.

    Oh, and the entire hotel smells like stale cigarettes. So gross..

    We won't ever pay to stay here again...sorry Tony Bennet!

    27/03/13 | Link | Rating: 2.0
    404. Patrick Z.
    This is our 2nd year here at the Fairmont.  The view is wonderful, however, the rooms are in desperate need of renovation.  Much of the furniture is de laminating.  Housekeeping needs supervision, their idea of cleanliness is certainly not marine clean!  Way overpriced!  Next time we're renting a house here for our stay.

    22/03/14 | Link | Rating: 2.0
    405. Evie B.
    I was really excited for a weekend getaway with my husband and booked The Fairmont because we had such an amazing time at the one in Sonoma.  It was a decent deal through hotels.com , but upon arriving I couldn't help feeling shuffled along in the check-in process (with no wait behind us) and a less than welcoming concierge staff.  

    The lobby was beautiful except that it was a bit of a tourist trap and made it difficult maneuvering even just to get to the front door, where there was always a line for taxis.  I didn't mind the crowds so much as the drunken santa who was trying to organize his own personal tour while being quite loud and obnoxious.

    Our room was on the seventh floor and it was frigid when we walked in because the window had been left open.  It took about 10-15min to get it to a temp where my husband and I could feel our fingers and toes again which is never fun.  As for the amenities, it was a nice room with no real bells and whistles.  Coming from the Fairmont Sonoma where the bathroom was huge and there was a balcony and fireplace, this was sort of a letdown.

    However, my biggest complaint of all would be the lack of soundproof walls.  We could everything in the hallway and in the room next door to us.  We heard dogs running down the hallway as well as kids racing each other late into the night.  And it sounded as if there was a party of sorts next door which ran until the wee hours of the night as well.  Normally I could tune out the noise, but the walls were so thin it was difficult to do so.  The bed was only moderately comfortable.

    I would recommend staying somewhere other than the Fairmont only because it definitely didn't "wow" us and ended up being a dent in the wallet for not the greatest experience.  Also, to valet your car will cost you $50+ per day...ouch!

    27/12/11 | Link | Rating: 2.0
    406. Kay A.
    The hotel is gorgeous, don't get me wrong... But there were so many things that could have been better.

    We spent 3 nights and 4 days in San Francisco... $250 a night. The total cost was around $700... for what? a TINY room? What the hell? Yes, the rooms were kept exceptionally clean everyday and they would always add more items such as towels, soap, etc but it is still ridiculously expensive. We had to pay for Wi-fi ($15 a day). It just doesn't seem fair to me.

    Not to mention, I bought a souvenir in one of their stores for my mom, it was a VERY beautiful plant and when we were leaving my evil boyfriend left me holding EVERYTHING to go check out. I lost my balance and dropped the plant thus causing the vase to break in their lobby with EVERYONE looking which was already embarrassing enough... Then some guy who could've been the floor manager comes up to me with an angry expression as if I'm being a nuisance and asks me "Is something wrong?" No DUH dude! He was VERY rude to me and that is the main reason I am rating this hotel so poorly.

    20/03/13 | Link | Rating: 2.0
    407. Melinda G.
    Such a historic, beautiful and grand hotel! Highly recommend!

    05/07/13 | Link | Rating: 5.0
    408. Nike M.
    We usually stay at the Ritz when in SF.  For my mom's 60th I treated her to a night at the Fairmont in SF.  I must say i was very impressed.  

    Can't wait to book a few night here for the kids and I.

    Highly recommend staying here.

    11/03/13 | Link | Rating: 5.0
    409. Grace P.
    The Gold Room is elegant for galas, weedings, debutant balls and the sort. This review is for the 2 story gingerbread house during the holidays. That thing is siiick!!! A must see!

    20/01/14 | Link | Rating: 3.0
    410. Theresa N.
    Before I write a review, one important and possibly money saving tip: DO NOT pay to park here. Seriously. It's $50 plus taxes which comes out to $57. Rip off! Go to gottapark.com and find a nearby parking garage. There's one up the street a bit for only $34.

    Now, back to the review. Thanks to Groupon, I didn't pay the $300+ for a one night stay recently. I only paid $186. My original deal was for a queen room in the tower building. Upon arrival, a friend and I asked about room upgrade. For only $35 more, we were able to get a two queen bed room on the 21st floor with beautiful views of the city and the bay.

    The only downer and unfortunate item was that after a late night out, our room keys somehow did not work upon arrival back to our room. Luckily, they had a phone at the end of the hall. (trust, it's a long trek back to the main lobby) A security guard came up and helped us into our room.

    Another note, don't lift anything from the mini bar, even just to look at the bottle of wine. Everything is magnetic and if you lift it up, they automatically bill your room. Thankfully, I protested the charge as we didn't even open the item, just lifted it up.

    The hotel overall is super nice and very comfortable. Would I ever pay the regular rate ($300+) to stay there? Probably not. I'd wait for a groupon to happen again.

    Huge props to the main valet guy out front. He is SUPER informative about SF history and areas of interest.

    Location wise: Huge bonus. Although cabbing it to local areas is probably a better idea, my friend and I walked to North Beach (about a 25 minute trek) for dinner. The first hill from the Fairmont isn't fun, but the rest of the walk through Chinatown isn't bad.

    03/01/11 | Link | Rating: 4.0
    411. robert z.
    Made a reservation for a high floor balcony suite and early check in at 1pm. They put me on the second floor balcony suite where half the city view was blocked by a building. Called the manager, and was moved to the 6th floor balcony suite. It was past 4pm before I was finally in the right room. Requested no pillows with feathers because of an allergy, room was filled with pillows with feathers. Emailed manager at end of stay, hoping he would compensate me for my trouble, and he said contact him next time when I came to the Fairmont and he would make it right. I will not be returning. On a side note, out of all the 4 and 5 star hotels I have stayed at in San Fran, the guests here were by far the least friendly that I have encountered to date.

    30/04/14 | Link | Rating: 2.0
    412. Leila H.
    I love this place. This is where we stay when we go to San Fran. The views are amazing from the executive suites. The service was great and it's walking distance from great places to eat and shop.

    28/12/13 | Link | Rating: 5.0
    413. Jaclynn W.
    We have been going here for 8 years for a yearly meeting.  This is the first time that we were disappointed.  We usually stay in the tower rooms.  This year when booking with the group rate I requested a bay view as we've always done in the past.  This year they actually charged me for it.  Our group rate wasn't such a deal either.  As I was waiting for check in I could hear the rates given to other customers at a much cheaper rate. Front desk personnel were short and un kind. The service in bar was better this year than in the past and food in Laurel Court was not as fresh as their normal standard. You would think they would keep us return customers happy.....I agree , this is a beautiful historic hotel but next year when out conference comes up I will book at a different hotel as the Fairmont has lost its flare in my eyes.

    11/03/14 | Link | Rating: 3.0
    414. Ashley L.
    This was my last stop on my 24 hours in SF tour. On a whim, took a taxi up the hill for breakfast. Was seated immediately by a very kind host. He pulled out our seats, introduced our server, and was very pleasant. Our server was also great, assisting me in my dietary needs. They have specific vegan, gluten free, and even raw options on their menu. I did try their vegan pancakes and wasn't impressed. They had far too much baking soda in them, rendering them too cakey and not very edible on the outside. The inside with the banana was good though. Others in my party got the buffet, which looked promising. Eggs, bacon, sausage, toast, croissants, the works. Super fresh OJ, coffee, it was a great breakfast

    27/05/13 | Link | Rating: 4.0
    415. Dale G.
    After all I had heard about this hotel I was really excited to stay here.  The first issue is the cost - $300 per night w/tax & $50 valet parking?  Wow.  Once we got up to the room it was dirty and looked like it needed to be painted with numerous scratches on the trim and walls.  I understand this is an older hotel but based on some that i've stayed at on the east coast the cleanliness was not up to par.

    I went downstairs to meet some friends at the hotel bar and the service was lackluster.  The waitress seemed like she would rather be anywhere else than serving us.  I was hoping that the staff would make up for the room but I was wrong.

    I will not be coming back here in the future.

    19/09/12 | Link | Rating: 2.0
    416. Scott M.
    Great location within walking distance of most of San Francisco. The rooms are on the smaller side but it goes with the charm of this old historic building. Even if you don't stay here stop in a check out the lobby's amazing architecture, it is impressive. Have a drink late night in the hotel bar or down stair in the Tonga room. The Tonga room is a must see if you are in the area (ready my review on the Tonga room).
    Friendly staff at check in and the beds are extremely comfortable with plush linens and pillows.
    My only complaints are there is no coffee maker in the room and no bottled water.

    10/07/13 | Link | Rating: 4.0
    417. Eric B.
    REVIEW #3600!

    I got off at the Powell Street BART Station and walked straight up Nob Hill to The Fairmont Hotel. I have never had the pleasure of staying here, but I've attended a few meetings, and as a Tourist have always enjoyed wandering in and being impressed by the elegance of it all, starting with the Lobby.

    As a bit of Trivia, this Fairmont was the inspiration (including various shots) for the old Hotel TV Series which ran between 1983 and 1988. The Series was in turn based on Arthur Hailey's 1965 Novel and 1967 Feature Film of the same name. The show was set in the elegant and fictitious St. Gregory Hotel in San Francisco (a switch from New Orleans). Episodes followed the activities of passing guests, as well as the personal and professional lives of the Hotel Staff. Think Love Boat dry docked on top of Nob Hill.

    I was here earlier in the Week for a University of Iowa Alumni Reception. This is the State where I am from and the University that I obtained my BSChE. SUI is also where my Grandmother, Dad, Uncle, Brother, and 2 Cousins all graduated. Iowa City represents both family and home for me, although the Universities granting my other 2 degrees (Texas A&M and UC Berkeley) have their own strong attractions.

    The reception was held in the ornate Gold Room. I admired the gold-trimmed balconies, had a friendly chat with one of the bar keepers, enjoyed the heavy h'ordeuvres, and relished the partial view towards the Bay. The highlight of the evening was meeting Sally Mason, the President of the University of Iowa, and listening to how much my alma mater has changed and improved.  There was no direct contribution solicitation, but that wasn't necessary. The donation match form from my employer will be in the mail shortly.

    10/03/12 | Link | Rating: 5.0
    418. Caroline B.
    Review of "Bar" at Laurel Court Restaurant & Bar:

    This is possibly the worst bar I have ever been to and in San Francisco I have so far been to many bars and this is the absolute worst.

    The only reason I have been here, twice, is that we have come home very late and very thirsty for drinks served at bars that we don't have at home.

    There is however absolutely no reason to come here unless you are a complete alcoholic desperate for a drink.

    The bar is set in a corner of a very large open room, it is lit like a tennis court, there is absolutely zero atmosphere, an airport bar has by far more atmosphere then this place and the  people tending the bar are completely lacking of any form of warmth, ability or willingness to interact, they are possibly the most cold, impersonal bar tenders there are, it is almost worth going to experience  and make it an anthropology project. They could just as well have been robots or serve drinks out of dispensers.

    Also if you are hungry, The Fairmont San Francisco, with their 24 room service, is completely incapable of serving anything but free stale trail mix.

    Absolutely appalling.

    31/05/13 | Link | Rating: 1.0
    419. Zula L.
    I heard Fairmont is really nice and looking forward to stay there. BUT this probably was one of the worst hotels I ever stayed. Everything was really old! I mean OLD. I didn't wanted to take my clothes off. The sheets were over washed and worn out, rough. I hate to leave negative feedback but unfortunately I won't be staying here again ever. The management definitely need to bring the old glory back and to some remodeling. Time for new furnitures, sheets, and towels.

    03/01/14 | Link | Rating: 1.0
    420. Julie W.
    The hotel is amazing.  
    Everyone on staff that we have run into or had any dealings with have been extremely friendly and they go out of their way to be helpful.
    The view from our suite is absolutely breath taking and the balcony is huge ad very secluded .
    The concierge was very friendly and recommended Osso steakhouse which is relatively new but was wonderful full as well :-)

    05/10/13 | Link | Rating: 5.0
    421. Todd L.
    Great location, beautifully designed hotel.  My room was recently renovated and was really nice.  Very good service and surprisingly was one of the better values when we were trying to book it.   When you go, you have to check out the Tonga Room (it's like a time warp back about 40 years - a cross between The Love Boat and Fantasy Island)...

    02/03/14 | Link | Rating: 4.0
    422. Roger Y.
    Everything about this place was wonderful.  Great location, romantic history. The only downside is it's at the top of Nob Hill, so any walking back means . . . uphill. Stunningly beautiful lobby.

    12/08/13 | Link | Rating: 5.0
    423. James K.
    Stayed for one night. Checked in at 11pm. No one was there so got everything set up at the front desk in 10 mins.  Fast and friendly service. Got free wifi in the room when I signed up for the President's Club which is free. Good deal. Great view of the bay.  Will go back again for vacation.

    15/10/13 | Link | Rating: 5.0
    424. Katie B.
    I was able to get a good deal for a couple of basic rooms at the hotel for a few days.

    THE ROOM
    It was small, but clean and elegant-looking. Definitely appears historical, and I enjoyed the high ceilings. However, our window wouldn't shut completely. Also annoying was the mini bar and tray of goodies on the TV stand. They have motion sensors so if you touch anything, they'll charge you for it. I didn't do anything, but a family member in another room wasn't aware of that and touched a few items. Sure enough, they appeared on the bill. The hotel removed them, but still, those types of mini bars are just so outdated.

    You will hear EVERYTHING in the rooms next to yours. The walls are paper thin, and I was frequently awoken by a coughing guest in the room adjacent to our headboard. Totally expected this as it is an old building, but still.

    THE HOTEL
    Gorgeous, especially during the holidays. Also check out the Tonga Room downstairs. Location is also great; we were able to walk to Heritage Square.

    SERVICE
    The concierge desk was a little stiff during check-in and seeking recommendations. The maid service was appalling. A maid repeatedly entered a family member's room despite a "do not disturb" sign on the door- and without even knocking. They also slam the doors, and you can definitely hear it from your room. Very friendly and helpful bellboy that greeted us as we pulled up to the front. Now here comes the problem: we had complimentary valet parking during our stay. The valet staff was generally nice. However, a family member quite foolishly stored his iPad in the car. Sometime during our stay in San Francisco, it was stolen from the car. We had driven to several locations in the city, but the hotel was the only place where we used the valet or left the car for any great length of time, making it the location where it was most likely stolen. However, we can't be completely sure. Remember to not leave any valuables in your car!

    Overall, a historic and beautiful hotel, but I'm not sure it's my cup of tea. Some parts were great, and some were not.

    19/01/14 | Link | Rating: 3.0
    425. Pepe L.
    My mama stayed here for her conference and she took me!  (With other Mamas, so i was not left un-attended) This is a great place!  The staff are very friendly, the whole place was friendly.  I love the the rooftop garden (see my pic)!   There's also a park a block away, pups everywhere.  I'll come back here again, if you ask me.

    09/09/13 | Link | Rating: 4.0
    426. Jerico P.
    Epic nights can happen anywhere- but it's fancy when they happen in places like this. Add this to your list of San Francisco Night Life-

    At the top of the hill on California- you could only imagine the view as you drive up and try to find a place to park. If by chance you get invited to go to an event here- I say you go!

    The place is beautiful- meeting the expectation I had built from it's reputation. We went to an event here, actually to two, and this review is about this customer's satisfaction of that evening.

    The hall we started at was on the ground floor- directly to the left and though the line was long, the lobby was a great option to sit and wait and just admire the place. They are currently building a floor to ceiling gingerbread house. I think I'll have to come by again and see it finished. When the line died down we left our comfy lounge seats and walked in to grand open room.

    The hall was big enough for a stage, a small dance floor, two bars, food tables, a section for auction items and of course some tables for seating. Can't blame the place for the jungle of people trying to make their way around the place- making certain spots rather congested though.

    When we finally got to our table- the service was on point. We asked and they did their best to bring it to us. No need to hassle with the others trying to stand in line to the bars. They were so nice! They got us chilled bubbly, glasses and bottles of wine- redbull for our jagger... Like I said we asked and they did their best to bring it out. Thank you- thank you- thank you! We really appreciated it and it played a big part in the evening.

    With less stress or struggle we just kicked back- filled up- and just enjoyed the evening! Cheering and clinging our glasses!

    ----

    Different event/Same Night: Upstairs at the Crystal Room on the top floor we went to celebrate a union! Cheers to the newly weds! Again we were met with a beautiful hall, this time with room for tables, a larger dance floor, bars and a photobooth- It's a wedding after all. The thing that puts it over the top is that from here you can see the CITY and SO MUCH MORE! The panoramic windows framed the city lights with breathtaking views. It was all that I imagined as I drove up. You can see the Golden Gate from up here!

    ----

    Somewhere in between the two events: Same Night: We made our way to the garden. There is an added  charm to having a little secret garden with a fountain for a hotel in the middle of the city. It was nice relaxing oasis to get away from everything we had been to that evening. To catch our breaths after the view from the top.

    Until next time-

    Cheers!

    -the one star is for the cleanliness of the restroom. Another guest made me think twice about it and so I'm noting it here. At the start of the evening it was nice and tidy but by the end of it, it was trashed with paper towels all over the sinks, the floor, overflowing the trashcan. For the price tag I would hope that they had folks checking and tidying it up more frequently.

    13/11/12 | Link | Rating: 4.0
    427. William Y.
    Disclaimer:  I am not (yet) a baller so on the rare occasion that I drop serious coin on something like this, I am usually concerned about, well, the coin.  However, this hotel was so impressive that I didn't sweat the money the whole time I was there (plus I got a great deal, more to come on that later).

    My wife and I stayed here on 5/10 and 5/11 2013 on our honeymoon before (regrettably) moving on to the Sheraton Fisherman's Wharf and then heading up to Wine Country (reviews on these places coming).

    Likely the first thing you will notice at this hotel are the sick cars in the valet line.  In two days, I saw a Lamborghini and a Rolls Royce.  Of course, some lucky travelers had the distinct pleasure of catching a glimpse of my white 2012 Chevy Malibu when I rolled up on Friday night, no big deal.

    But seriously, this hotel is impressive.  I am thinking words like magnificent, ornate, and opulent begin to do it justice.  Actually, to be honest, my wife and I did not bring clothes remotely suitable for this place.  Pretty much everyone was dressed to the nines while we were rocking hoodies and Yosemite tee shirts.  While my wife brought a dress and I brought a couple dress shirts and pants, we hadn't realized that San Francisco was just too cold for that type of outfit without at least a sports-coat or sweater (which I did not bring).  So we really had no choice other than to wear sweatshirts and jeans and kind of duck our heads when we walked through the lobby.

    The room---probably the nicest hotel room I have ever had.  First of all, as noted, I got an amazing deal.  I booked straight from their website and they had a deal for $199 plus tax for a standard room that included parking (which is probably $30-$50 per night in that area--the hotel itself ordinarily charges $63).  We arrived at the hotel kind of late on Friday night and the friendly clerk (who was not rude or snobby at all even though I fully expected her to be given the clothes my wife and I were wearing) upgraded our room.  We lucked out big time and got a huge room with a double exposure, which had a nice King bed filled with pillows and expensive sheets and a bathroom half the size of my apartment with a Jacuzzi and separate shower.  That bed was so comfortable--it really is amazing how comfortable nice beds are.  

    So, to recap: 1.)  this hotel is awesome, 2.) check the hotel's website itself for good deals, 3.) bring nice clothes.

    Actually, I am going to add an extra note to emphasize the value of the deal we got.  The $199 per night included parking so with taxes the total came to around $225.  As I regrettably found out, you can stay at the Sheraton Fisherman's Wharf for about $140 a night plus tax, but they charge $50 for parking so it comes to about the same if you have a car.  And as awesome as The Fairmont is, I think I have more negative things to say about the Sheraton Fisherman's Wharf than I have nice things to say about The Fairmont.

    19/05/13 | Link | Rating: 5.0
    428. Phil G.
    Regardless of the price, people walk around this hotel in wonder of its Gilded Age style and scale.  Huge ceilings and amazing panoramic views.

    It's pricey and they tack on a charge for each incremental detail.

    12/09/13 | Link | Rating: 4.0
    429. James B.
    Spent valentines weekend in San Francisco. We recently stayed at the Fairmont Pavillion Barbados and had a five star experience, so we decided to try Fairmont  San Francisco. This place is a mess. Arrived at 4pm Saturday ( Valentine's Day). There were multiple lines of people waiting to check in. Maybe 100 people. The hotel computers were down. We, and everybody else on line before and after us waited HOURS to check in. We stood on line OVER THREE, yes three (3) hours, to check in. After about two hours on line, a man identifying himself as the hotel manager made a feeble apology. He brought along hotel security with him! But I gotta say, all guests were well behaved. So, get the key at 730 pm. No bags! I call down. They address me by someone else's name! They got somebody else listed as the guest! Ok, bags finally arrive. As we missed our dinner plans we walk down to the restaurants at north beach. Well, it IS valentines night. No seats before 11pm. Walk back to the hotel, the hotel bar offers a short menu, but no seats! So next to that is the hotel restaurant. They got seats. We say lets eat! Response was. We are only offering a five course prix Fixe meal at $85 per person tonight. I explained how I was inconvenienced by the hotel and asked for something off the regular menu. The answer, even with me begging , was a firm no! Then I say, hey, how about I order from the bar/lounge ( it's really one big space), and just please let us sit at the table. Place was less than half Full. The answer was no. So, to our room. We called room service. They said one and a half hour wait for three burgers!! We waited, and at about 1030 pm got our overpriced room service food. On check-out management was good enough to comp some of our room fees ( I had to ask), so, I give them 3 stars, instead of one.

    16/02/15 | Link | Rating: 3.0
    430. Pauline C.
    Stayed here on business... Excellent location. Nothing to complain about :). Staff was great and very personable.  Excellent recommendation for local eatery. Would stay there again.

    17/05/14 | Link | Rating: 5.0
    431. George C.
    We came here for a drink at the lobby bar and stayed almost two hours. We sat at the bar, my wife didn't order her favorite drink since the bartender hadn't heard of it. She settled for champagne, smart move. I had a few doubles of Segram's Seven. My wife ordered a strawberry desert which she totally enjoyed as well as a complementary cup of hotel honey which we had inquirred about. It was delicious and was said to be made on the hotel's rooftop hives. I believe the story.
    First class, attentive service, excellent drinks and wonderful food. This is about as good as it gets.

    30/06/13 | Link | Rating: 5.0
    432. Melissa L.
    this review is solely as a potential wedding venue --

    this was one of my top choices, if I had an unlimited budget (the other being ceremony at SF City Hall and reception at the Asian Art Museum). the ceremony at the Rooftop Garden -- gorgeous. it's a rooftop garden! granted it's not actually on the rooftop/top floor, but it's definitely high up enough for a nice view. when we toured there was actually a ceremony going on :)

    for the cocktail hour there is the Pavilion Room that's an indoor space open to the outdoors with an awesome chandelier. gorgeous location.

    for the reception - Crown Room, hands down. 270° of the city and the bay? absolutely cannot be beat.

    i lied, thinking about this again - this was my ideal wedding venue. if I could've afford it. at a starting price of nearly $200 pp just for food (alcohol package not yet included), this was way, way over our budget :(

    30/03/14 | Link | Rating: 4.0
    433. Joyce Z.
    Ever since I had a company Christmas party here years ago, I've been coming back here every holiday for the beautiful gingerbread display in the lobby that is sure to satisfy anyone with a sweet tooth or not.  Of course the elegant staircase makes it seem like something right out of a movie set.

    21/12/12 | Link | Rating: 4.0
    434. Brad S.
    From the outside = 5 stars (thought I was staying at the Waldorf in NY when I first saw it)
    From the lobby = 4-5 stars
    Entering the elevator = 3 stars (maybe a 2)  
    Entering the hallway = 2 stars (think The Shining)
    Entering the room = 3 stars (because I had a view)
    Sleeping comfort = 1-2 stars
    Smell = 1-2 stars
    Listing to EVERY door creak = 0 stars (so simple to fix too)
    Listening to the neighbors (6 doors down) = 0 stars
    Room price for this experience = 1 star
    Quality of the hotel = 1-2 stars
    Paying for overprice internet = 1 star (and it wasn't even my money being spent - it was on my company)

    My colleague calls this the grandma hotel and let me tell you, he's hit the nail on the head.  I have spent many a night here (all in one trip) and I can't recommend this hotel, not at this price

    10/10/12 | Link | Rating: 2.0
    435. Sam G.
    "Luxury" is not about great location and a beautiful lobby, it's about getting the details right. I can't say much about the details, because my stay here demonstrated that The Fairmont lacks a firm grip on the basics.

    We were first put into a perfectly nice room with a stunning city view, but quickly identified two problems. Not only did the bathroom smell of stale cigarette smoke, we found a pair of men's underwear on the floor behind a chair, presumably left by the previous occupant. The management was very apologetic and move us to a bay view room across the hall that, while not smelly or decorated with intimate apparel, was hot as hades because the air conditioning didn't work. A call to the front desk was met with a promise to send someone up. When that didn't happen after 45 minutes, it was time to go and make my displeasure known in person.

    By the time we got back from dinner, the A/C was fixed, but it shouldn't take an angry conversation with management to make a room comfortable in a hotel that bills itself as a luxury property. These are the basic things one should expect even in mid-range hotels...cleanliness, checking for articles left by guests, climate control. In a luxury hotel, I expect the employees who are actually in the rooms on a regular basis, the housekeeping staff, not only to make sure the room is completely clean (which they didn't) but also to identify problems and report them so they can be fixed (which either they didn't or management failed to address).

    The Fairmont needs to stop resting on its gold-gilt laurels and get back to basics.

    15/06/13 | Link | Rating: 2.0
    436. Chad H.
    We originally ordered a queen sized room for one night. When we checked in they gave us a free upgrade to a king sized. Then allowed us to purchase another night online with Priceline for a queen sized room for less money while allowing us to stay in our king sized room. Their customer service is excellent. My wife and I have always had a great experience here. Very classy hotel. Worth the little extra cash for a night. Rooms are very nice. Brand new out lays throughout.

    27/05/14 | Link | Rating: 5.0
    437. Stephanie B.
    Room was clean and large. High ceilings, walk in closet and nice bathroom. Hotel itself is in a nice area and was just beautiful. The breakfast was really good. Would recommend the CA pancakes and the Crab Cake Benedict. It was costly, but that was to be expected at a hotel like this.
    The only complaint I have is that the room was warm even with air on the lowest setting all night. I slept without any blankets on and was still warm. It is really unfortunate that you are unable to open any windows at hotels, b/c most times that would be enough and AC wouldn't be necessary. This all seems to be the norm though in most hotels though.

    09/09/13 | Link | Rating: 4.0
    438. Peter R.
    We stay at different Fairmonts 4-5 times a year. This is the first one that I pan.

    The lobby architecture as Scott notes is amazing. The rest?

    The rooms - not so amazing. Welcome to the mausoleum. Our suite's living room had the ambience of 1920's funeral home.

    Getting a coffee to go requires a hike down into the bowels of the hotel.

    * I did not like having a gratuity added to our breakfast for two without notice.*

    I did not like having to ask 3 times to get my e-invoice. And never getting it.

    I accept some responsibility for not researching the location. If I had I would have noticed "easy walking distance TO many locations" fails to note the hotel is at the top of a grueling walk BACK.

    Perhaps I am too picky. But Fairmonts are for picky people no?

    02/09/13 | Link | Rating: 1.0
    439. Johnson L.
    Swanky. That is one word that I use to describe this nice hotel on top of a giant hill in San Francisco. You get some amazing views and the rooms are nicely decorated. Just watch out if you decide to walk downtown because it is a huge pain to walk back up the gigantic hills. However, you can get some good rates here.

    07/08/13 | Link | Rating: 4.0
    440. Alf O.
    This place is pretty cool.  The outside looks exactly as it did 50 years ago (check out Hitchcock - Vertigo).  The interior is really well decorated, with some display in the front, and friendly for walk-ins.

    17/03/14 | Link | Rating: 4.0
    441. Dan K.
    Old School

    So your going to San Francisco and you want to stay at a top notched place--you might carefully consider staying on Nob Hill at the 100 year old Fairmont.  Now in its defense, its a pretty place--but it looks dated--very retro.  If you like retro, al good.  The hallways look are square with the corners being rounded like a train car--reminded me very much of the movie Inception--you could walk on the ceiling if the building were upside down.

    So would I stay there if it wasn't a company sponsored location.  No I wouldn't.  But I wouldn't for three reasons.

    1.  We got a hotel clerk who insisted on coming into our room when we were in the room to change out papers in our book about the hotel.  Why couldn't that wait?
    2.  We wanted to go to the Tonga Room which is famous I guess for a drink--it was booked for a private party.  The person at the front came out at us with her arms crossed like she was going to kick our butts and told us it was closed in a very hostile manner.  Not like, hey folks, tomorrow it will be normal stop back and we'd love to see you.
    3.  It just felt tired--too many coats of paint on the same woodwork.

    Counterpoint--we had a dinner in the Crown Room which is the 24th Floor of the Tower--it was a magnificent view of the city.

    01/07/13 | Link | Rating: 2.0
    442. Jason M.
    Wow, a true SF treasure sitting at the top of Nob Hill.  Great renovation rooms with plenty of space.  The Tongo room brought back memories.  The staff was friendly and attentive.  I would recommend to anyone looking to be in the center of SF with style.   The city's finest dining is just minutes away.  Remember to bring comfortable walking or tennis shoe s if you intend on walking up and down the hills.

    21/05/14 | Link | Rating: 4.0
    443. Rob W.
    5 star service...but needs updating, at least our room did.  Rather disappointing in that respect actually.

    Historic hotel, wonderful grounds (especially for San Francisco) and lobby is gorgeous.  The service was over the top.  The Tonga room (when it was finally open for customers and not private parties) was a highlight!

    The challenge and let down was the room.  It was clean, but the appointments were old...and old, I mean thread bare on the arms of the sofa, wear marks on the cushions on the balcony, stains on the carpet.  The paint on the ceiling was cracked and peeling like it was showing signs following an earthquake (Don't worry, probably one of the safest spots in the city...it survived 1906!) but frankly, it felt as if I was in grandma's from the late 70's and badly in need of refurbishment.  Disappointing for a suite!

    22/11/13 | Link | Rating: 3.0
    444. Johnson H.
    Great place to hold an event or enjoy afternoon Tea.

    20/03/14 | Link | Rating: 5.0
    445. Jon T.
    A few good things about the Fairmont: 1.) it has Zipcars 2.) it's home to the Tonga Room and 3.) it's got beautiful surroundings.

    *Only* downside would be that it's hella expensive and I don't tend to use hotels too much where I live :p

    07/01/13 | Link | Rating: 3.0
    446. Alexandra I.
    This is a nice hotel and I was here under the circumstances of assisting in the coordination of a wedding here. It's a huge hotel, and there were 3 weddings that night. You would never notice though, as the staff was full and attentive before and during. I loved this. Everything went off without a hitch, and the vendor meal was one of the nicest I've ever had!

    23/02/14 | Link | Rating: 5.0
    447. reid i.
    Iconic location and quietness is awesome.

    Old, smelly, thin walls, broken bathroom is not so good.

    Everytime someone turned on the faucet upstairs i could hear a ringing sound.  that was super annoying.   My room kind of smelled like BO.  Even the hallways weren't super clean.  Water pressure here isn't so good either.  The bathtub didn't have a seal to plug up the downspout.  

    It is kind of a pretentious place, and although I didn't wear a suit everyone was just staring at me like I didn't belong there.    I think sadly, I don't belong here but have always wanted to stay at the fairmont.  Glad to say I did, but won't stay here again.

    29/07/13 | Link | Rating: 2.0
    448. AF G.
    Five star stay, great service, room decor and food. The valet parking area is small so we experienced some delays, yet it was not a problem. Short walk to Union Square but there is a steep incline. We avoided the Tonga Room because the music was too loud but enjoyed evening cocktails at the Laurel Court Restaurant & Bar with great piano music. The breakfast buffet is awesome and fairly priced from my point of view.

    03/06/14 | Link | Rating: 5.0
    449. Asli O.
    The Fairmont replaced the flags of the world and put black and orange in it's place. And the replaced the light bulbs for an orange glow!

    Anthony Bourdain stayed here - watch his take on the Tonga Room!

    25/10/12 | Link | Rating: 5.0
    450. Maile N.
    I have never stayed at The Fairmont, but I've been here for conferences, dinner and tea, cocktails at the Tonga Room, to enjoy the Christmas decorations and huge gingerbread house they have every year, and now I have seen Bay Area Cabaret here too!  I came to see Megan Hilty from "Smash" and "Wicked" open their 2013 season in The Venetian room - a beautiful room with solid acoustics.  I live too close to The Fairmont to stay here, but I sure do like coming here for everything else it offers.

    23/09/13 | Link | Rating: 4.0
    451. William L.
    What can I say about this place five stars if only I had a swimming pool, everybody there is very nice excellent service in the restaurant especially Brian Williams, he was very attentive and he knew what he was doing, he suggested a variety of appetizers that were really great, if you're in San Francisco you have to stop by this place, I will be coming back for sure

    24/04/14 | Link | Rating: 4.0
    452. Janine C.
    Ohh the Fairmont... it's hard not to talk in a proper British accent when you're inside this hotel.

    My friend and I stayed here this past weekend and it was such a beautiful hotel. The Christmas tree and the giant edible gingerbread house were in the center of the lobby, which was packed with a lot of tourists taking photos.

    The room was a lot bigger than I expected. We stayed in a Fairmont Room with a queen bed. The room was pretty spacious for two people - lots of room on the floor for luggage and a large walk in closet.

    Staff was very friendly and helpful. Ordered room service at 3am and the food came up in exactly 30 mins like they said - brilliant! AND don't forget to check out the roof top garden, which is weirdly located on the 1st floor.

    Note about parking - we parked in the Grace Cathedral parking garage for $27 for overnight parking (24 hours). One block away from the hotel entrance with no in and out privileges, but it saved us a a few bucks from having to valet.

    A few negatives:
    -One of the elevators was broken, so we had to climb a few flights of stairs (with our luggage) to get to our room. We eventually found a working elevator after walking around our floor for a bit.
    -The working elevator mentioned above only fits 6 people maximum.
    -Really thin walls. We heard a child screaming bloody murder for about 10 minutes from another room.

    With that being said, I still had a really great time at this hotel. I would definitely stay here again.

    11/12/12 | Link | Rating: 4.0
    453. J T.
    Stayed 7 nights at the Fairmont for our annual trip to San Francisco. It's been on our to-do list for sometime. We had stayed across the street one year at the Mark
    Hopkins. We love the Fairmont chain of hotels- stayed at a few, but this particular hotel is the flagship hotel of the chain. I would say we enjoyed our stay here (overall) but there were definitely some weird hiccups with the hotel...

    The Good
    - Excellent location and views, although its at the top of Nob hill - be prepared to hoof it, or take the cable car, which stops in front of the hotel.
    TIP: If you are coming in from the airport and you are taking the muni/ do yourself a favor and take a cab... I cant tell you how many people I saw struggle up the hill with luggage. Walking the entire week definitely helped my cardio... it was worth the views for sure.
    -We had a huge closet, in fact, it  was almost the same size of our room - love that, but kind of an odd use of space... We didn't use 1/8 of it ... But I still loved it!
    - Our room had beautiful views... it was stellar!
    -I love the historical feel of the lobby, I love large lobbies and I love historical hotels... We went around the holidays, so it was decorated and festive and so lovely!

    Things that can be improved:
    - We lost all our cups over our 7 day stay.They disappeared one after the other,       I didn't realize cups were a coveted item. This  was by far the strangest thing. We ended buying a cup on day 6... We couldn't bother with asking that they replenish  them. You read that right, I had to buy one to brush my teeth with.
    -Shampoos and soap weren't replenished everyday.. Some days we had them, some days we didn't.
    -No coffee maker... I don't mind buying the $7 coffee at the cafe on the ground floor but I really appreciate a hotel that has that option in room...
    -unfortunately, I could hear the staff commenting about me as I dropped by the room mid- day to pick up my cellphone... Really? That is just rude and yes, I can understand exactly all that you're saying... this really irked me.
    -The elevators are super slow and always packed with people- I took the stairs half the time.
    - The water took a long time to heat, which made showers extra fun in the the mornings.

    Overall the experience was still positive. I thoroughly enjoyed the view and the centrality of the location. There were a few hiccups but overall we still enjoyed our stay.

    08/02/13 | Link | Rating: 4.0
    454. Rafi O.
    Too noisy for such high rate. Housekeeping employees were loud, attempting to get you out of your room. They even slide written notes under my door asking me to leave, to clean. Never seen this before.

    23/03/14 | Link | Rating: 1.0
    455. Rick W.
    World class without a doubt.  
    Having had the pleasure of traveling the planet while "living large" I can comfortably report that this property is exceptionally well managed and maintained.
    A dedicated and professional staff assisted me at every turn.
    It's easy to give the folks at the Fairmont SF five stars.
    Thank you for turning my "moments into memories"... As advertised!

    09/06/13 | Link | Rating: 5.0
    456. Vern R.
    Fabulous, iconic hotel atop Nob Hill. Our king size, city view room was recently redecorated with new furnishings, an amazingly comfortable bed and pillows, and spotlessly clean throughout. The only complaint I can think of is the window wasn't very clean on the outside, which somewhat hindered a splendid city view. How could that go unnoticed? Otherwise, every other aspect of this grand dame is worthy of 5 stars.

    25/04/14 | Link | Rating: 5.0
    457. Laith A.
    I wouldn't!

    We've been traveling all over the US and staying at very fancy places. This is no exception: very fancy entrance and lobby but it stops there.
    1. The concierge service (and we tried a few) are condescending and not really eager to help.
    2. The valet service is 65 dollars plus tax. That's the most we've paid anywhere. Including Beverly Hills and NY Upper East Side.
    3. The rooms are just a bit higher up than standard. That's it!
    4. This is really funny: we has two omelettes, two coffees and juice. That cost 90 dollars which was more than most dinners in very nice restaurants. And honestly: it didn't even taste good! Go figure...
    5. They charge you for every single thing. Nothing is left as a generous token!

    16/08/13 | Link | Rating: 2.0
    458. gwynnie p.
    I hadn't set foot in the Fairmont for 20 years or so, and guess what: it hasn't changed a bit. Which is a really good thing - it's a classic beauty, and they don't make 'em like this anymore.

    I was participating in a 2 day meeting in the California Room on the Mezzanine level, which was a great room to be in. The windows opened, and the lighting was not fluorescent panels. I challenge you to find that in a hotel meeting room anywhere else in town.

    The food they served us for breakfast and lunch was really, really good. And yes I'm a typical super picky San Francisco eater...so trust me on this. Usually I cannot stand hotel catering.

    We got a tour of the hotel and I had forgotten what awesome views many of the rooms have - a great place to be for Fourth of July (looking north) or Fleet Week with the Blue Angels buzzing about. I think there could be some pretty cool viewing spots for the America's Cup too. AND....we got a tour of the Presidential Suite, which is really really cool. A guest had had a 50th birthday party there night before - it is PERFECT for that kind of affair.

    19/11/12 | Link | Rating: 4.0
    459. Wendy B.
    I stayed here with my kids for a weekend. It is a charming hotel with a grand lobby and beautifully decorated rooms. In fact, I think it was nicer than the Omni just down the street, and for about half the price. Very friendly service, in-room bar, large tv with a good variety pay channels, excellent room service (very spendy though, but this is SF).

    13/08/14 | Link | Rating: 4.0
    460. Jennifer L.
    The staff is great; the meeting space swell (love that it still feels "old San Francisco" but not outdated); the food yummy; and the location superb.
    Definitely a winner for meetings or romantic trips to SF.

    14/02/13 | Link | Rating: 4.0
    461. Erma N.
    The wait for our room was ridiculously long. Do not go to this overpriced hotel unless you enjoy talking to snobby front desk staff and waiting 3 hours for your room to be ready. What a waste of 1000 dollars.

    29/03/14 | Link | Rating: 1.0
    462. Deb R.
    It's okay. . . but just okay.
    I thought that the Fairmont would be a deluxe hotel in the 5 star category.  Not quite.  The public rooms are lovely and historic, the place is HUGE - so has lots of conventions going on, but you don't feel jammed.  

    The room type we requested was not available on check in but the nice front desk manager upgraded us to a tower room - not yet renovated.  It was a great view, but the furnishings were tired and sort of damaged (a bedpost that was broken, desk missing some veneer)

    Other than front desk staff, they need a little work.  Concierge was pretty unhelpful, the maid service was very spotty and no evening turndown or even an offer of new towels or a chocolate or anything.  They kept mentioning the President's Club, without offering details.  I went on line and joined - it is complimentary - which I recommend as without it they actually still charge for Internet in the room (I thought that sort of thing was as passé as a VCR player) and charge for the health club.

    As for the health club - a very unhelpful and non-English speaking person thrust a paper under my nose when I entered - turned out it was a waiver of responsibility.  She failed to let me know where the machines were (down some stairs on another floor) or the changing rooms.  They had a couple of other rooms off of the gym lobby with classes or something.  No water, but there were a few towels around.  

    So it's okay - not great but okay.  Last thing, in addition to their 5-star pricing, the garage will cost you $56 per day.  Maybe that's San Francisco norm, but even in Manhattan we pay less.  hmmmmm. . .

    01/04/14 | Link | Rating: 3.0
    463. Dawn S.
    We stayed here for a wedding around Christmas. Staff was very friendly and helpful. Lobby was beautifully decorated for Christmas, complete with two story gingerbread house and adjoining dog house. The garden patio outside was lovely. Dogs are welcome. The hotel is a historic landmark and as such older. There are some signs of age in the hallways and in the room. I didn't mind, it didn't detract from my experience. Parking is pretty expensive ($60 for overnight) and god forbid you take the Evian from the minibar ($12). My own fault on that one. Lovely hotel. Lovely staff. Great views.

    03/01/14 | Link | Rating: 4.0
    464. S C.
    More like a 3.5. Room was just ok - basic and small, but location is great. The staff was friendly and the food provided for the conference was pretty ok.

    01/05/14 | Link | Rating: 4.0
    465. Eric G.
    Dirty room. Q tips left on the floor. Garbage on window sill. Impolite check in desk. What is going on. This place is truly a dump and I would NEVER come here again. No shampoo in bathroom; 4 tubes of body lotion.

    14/01/15 | Link | Rating: 1.0
    466. Dick S.
    This place is gorgeous.  The architecture, the design, everything. Are you going to pay an arm and a leg to stay here? Most likely.  Is it worth it?  If you can afford it, Definitely.  If it is good enough for George Takei's stay during pride, it is good enough for you.  Seriously, I saw him there.  What a bad ass.

    30/07/14 | Link | Rating: 5.0
    467. shelley s.
    I love this hotel. Best location. Nob Hill. Lovely rooms. Great Piano bar. Wonderful service. Old world charm at its best. Service people are lovely. Elegance of yester year all pristinely maintained

    17/01/15 | Link | Rating: 4.0
    468. Nicole S.
    I contacted the Hotel via email as per my complaints, dealt with a very nice person and received an apology as well as a gift certificate for a one night comped stay. Will I go back? Probably not, but I give them kudos for the way they handled the situation after the fact.

    12/08/14 | Link | Rating: 2.0
    469. Charles E.
    Had a bad experience here. We went for a special event. The fitness center was a mess (being redone) which was a serious problem because my daughter has a medical need to work out every day.  We were given a nice room, but the air conditioning wasn't adequate. That's another medical need of my daughter's. It was late and we knew that trying to fix it would be one hassle after another. An engineer would come, said it was okay. It wouldn't be, etc. So, we got in the car and drove back home. Several hundred dollars down the drain.

    05/06/14 | Link | Rating: 1.0
    470. Veliero M.
    We paid a huge amount of money but I think it was not worth it.  It was a special occasion and they could not even be bothered to leave us a bottle with a special note... Anyway, the bathroom was smallish with a scale but no slippers or bathrobes.  I would think we need slippers and bathrobes more than we need a scale.  
    There was no counter space other than the one on top of the toilet. I  am not going to put my toothbrush on top of the toilet and then having to fish it out, yeek, so disgusting.

    The towels supply was nice.  We called housekeeping to get the robes and the slippers so that was nice.  They call you by your last name when you ask for service, a nice, kind touch.

    The room was OK, tit fels as if the furniture did not fit the place, I think it needs to be reconfigured or redesigned.  For a regular hotel it would have been OK, but for the Fairmont and the prices it charges, it did not do.

    The balcony was big, huge, almost bigger than the room and living room.  But it is so windy and cold in San Francisco you can probably use it once a year.  A bigger room with a smaller balcony would have been nice.

    The room was small and the living room was a nice size with a nice pull-out cabinet with all the stuff that you are tempted to try and then drive up your room price.  We had tea with the electric kettle, that was nice.

    16/06/14 | Link | Rating: 2.0
    471. Rachel E.
    Horrible experience at the bar. First, we  waited 25 minutes to be addressed by a waiter. My husband and Dad orders scotch and were given essentially an amount tHat can only be described as backwash amount. When we called the manager, she did not apologize or care.
     
    Will not be back.

    26/04/14 | Link | Rating: 1.0
    472. N. N.
    This review is purely based on their Afternoon/High Tea Service.

    My boyfriend and I were looking for something unique to try out for our anniversary. Seeing a few friends talk about high tea, we thought it would be fun to check out.

    The hotel is as beautiful as everyone says. The tea service is held in the Laurel Court (directly ahead of you as you enter the front lobby). The LC is exactly how I imagine a high tea room to look; fancy and upscale. This alone was worth it.

    The tea: Each person gets their own pot of tea. I chose that Fairmont Blend and my boyfriend, the Fairmont Early Grey. Both were delicious and we both drank probably two pots each!

    The food: You don't get to choose the food (unless you have an allergy or need the vegetarian selection). Every person gets 1 of each item on their tea menu.  So here is where my gripe is. For how much we are paying ($39/pp before gratuity), the food is not that amazing. Some items were delicious (some of the tea sandwiches and the scones) but the other half left me pretty disappointed. I actually had a plate of half eaten items by the end. If you have read any of my other reviews this should be a huge red flag about their food! I don't ever waste food!

    The service: Our server was decent for the most part.  He was attentive at the beginning and nice enough to offer to take a photo of us. Unfortunately he seemed to fall of the face earth until it was time for our check.

    Overall: Was I glad that we did it? Definitely. I'm happy for the experience. Would I come here again for it? Probably not. You're basically paying for the location. Everything else was so-so. If you've never had high tea before, I would say check out tea service in a fancy tea room at least once. Next time I will probably pay a visit to one of the other tea rooms in the area that are cheaper and have better reviews, despite being in a smaller/less upscale venue.

    Pro tip regarding parking: We were informed as we were leaving that they validate parking with tea service. Wish we had known prior because we went to a parking structure nearby in search of cheaper parking.

    10/04/13 | Link | Rating: 3.0
    473. Honore F.
    Had the pleasure of staying at this iconic hotel while on vacation.  The whole place is beyond beautiful. What really impressed me is that we had stayed at a different hotel for the first half of our trip so we got to the Fairmount a bit before check in, but decided to see if maybe they could just hold our bags for us. She was super great and told us that she would be more than happy to let us check in early and offered to upgrade our room for free!  We had a beautiful view of the city and it felt  really great to be treated so nicely.

    04/02/14 | Link | Rating: 4.0
    474. Curt T.
    amazing hotel with all the trimmings.  I really enjoyed the time and the way they made you feel special.  the food was great.  My view of the bay was priceless.

    24/10/14 | Link | Rating: 5.0
    475. Miriam Z.
    Absolutely my favorite hotel in San Francisco! Always clean, efficient and friendly staff, and amazing view (when you get a room with a view- I am not sure about the other rooms). The beds are heavenly and always get a great night's sleep when I am here, which is rare in any hotel for me.
    I recommend getting the breakfast buffet when you come here too. It's so delicious and the food is fresh! If you don't get it, you are missing out!

    27/12/13 | Link | Rating: 5.0
    476. Peter D.
    The bad: The fairmont is not a really current hotel. Its nice and has some updates but the rooms have zero sound dampening between them, hvac if present is dated and I just cant find out where to control it. Its loud in the rooms. Like very loud. As I write this I can hear the tv through the wall next door and the whole conversation. You hear everything in the hall including phone calls, conversation, construction at 9am (why?) etc. Its not a quiet restful experience compared to other hotels i have stayed at like the Sofitel in Chicago never mind being much more expensive. Also the Tonga bar is just stupid. Turn it back into a pool. All cheese and bad food, but it can be entertaining to people watch. But I like the pictures when it was a pool and that is what I think it should be today. Also the furniture around the lobby just seems dated and worn. Not sure if it is but it just seems that way.

    The good: The room is pretty nice and the bed is very cozy. Service is great and it really does do good job there and the location is great. Rooms are large and bathroom is decent.

    Overall this is still a good hotel, but they need to really update and fix the noise issues like room doors constantly slamming, thin walls, etc. Also upgrade the hvac systems. For what they charge here per night I should not be listening to our neighbors...

    22/11/13 | Link | Rating: 3.0
    477. Shauna F.
    Stayed in a beautiful suite the night before my wedding and to get ready the morning of.

    When my father discovered that his suit was missing buttons, he went down to the lobby to see about a replacement.  One of the men on staff literally CUT THE BUTTON OFF HIS OWN JACKET and gave it to my dad.  

    THAT is service.  :D

    25/12/13 | Link | Rating: 5.0
    478. Amy M.
    This hotel is stunning. I've only been in the lobby area and to some of the meeting / event rooms. They are flawless and breathtaking. If you're in the area, drop by for a quick peek. If you like grand rooms with a historical feel you will not be disappointed.

    29/09/14 | Link | Rating: 5.0
    479. Brenda P.
    You stay here, you stay at a place rich in SF history.

    If you visit SF often, try this at least once. It screams old school glamour. The hotel lobby is grand. You are merely a peon in it's presence.

    We were lucky to get a discounted email offer (so sign up for those!) and to also score a water view to the Golden Gate bridge and Alcatraz! The room was spacious too!

    It is on the traditional side but like I said, it is rich in history. When you walk down the halls you see photos of the hotel surviving the 1906 San Francisco fire  as well as how it how it came to be.

    My only complaint was that it was close enough to Chinatown to hear all the Chinese New Year celebrations. Glad they get to celebrate but it was loud all night long. If you don't plan on celebrating, don't stay during those days.  

    Other than that, it is in a good location to everything you want to see (especially if it's your first time visiting SF). Service was great all around.

    Happy I got to experience it.

    08/07/12 | Link | Rating: 5.0
    480. Mel G.
    I lived a block away from the Fairmont for 4 years (!) in San Francisco and the handful of times I've been inside this hotel, it's always felt new and grand. I recently went to the lobby for a drink w/a friend of mine, and we both really enjoyed the old grandeur and decor of the place. Drinks were strong (and pricey), too.

    06/10/14 | Link | Rating: 4.0
    481. Sandra W.
    The hotel is in a wonderful location and is well maintained, for sure.  However, in a recent stay, we were particularly aggravated by additional charges.  To add internet to the room, plan to spend $13.95 a day.  We realize that expensive hotels are still holdouts on this policy, but, especially for a city that prides itself on technological prowess, it is unthinkable that a room would be available WITHOUT the internet.  But the charge for the use of the fitness center -- $13.95 per day unless you are there for a week, in which case it costs $9 a day -- is a first for any hotel, no matter what price range.  What a turnoff.

    02/12/14 | Link | Rating: 2.0
    482. Kai Y.
    Great historic hotel in a good location in San Francisco. If you happen to get a good room or suite, the views are stunning.

    We had an event there in Fairmont. It was a wonderful experience. The food and wine were good. The service was very dedicated from the Fairmont staff.

    It has left such a wonderful impression on us. Will definitely choose to stay in there or have events there going forward.

    15/10/13 | Link | Rating: 4.0
    483. Britney B.
    My Boyfriend and I stayed at the Fairmont from Dec. 26-Jan. 4 in the Shanghai Suite. After everything I have read about the hotel I was looking forward to having a romantic new years getaway, but all we got was poor service and a bathroom that smelled like sewage....upon arriving the room was beautiful with a great view (at least there was that). But every room service order we made was completely wrong or they would have multiple charges for things like tea. I ordered one at ($5) and would receive a bill for $15 since they left 3 tea bags that I didn't ask for!! And what was the real kicker and I'm not one to complain about things but I got quite ill after NYE and lost my voice I ordered a Large pot of hot water and some lemon/honey. The woman on the phone literally said "Do you know how busy we are?".....in a hotel that claims to be a 5 star resort and we were paying $700 a night to stay I was appalled that the comment.

    Until this point I was going to let everything slide but with that comment I went down to the front dest and spoke to a manager who said that she would call up to my room and touch base about the issues (she didn't) she said that she would take care of the room service issues (she didn't) and was going to send someone up on account of the bathroom smelling like a sewage pit (which she also didn't).

    On our last day before our flight home we decided to go to the bar and have one last drink and try and end our trip on a good note. Well the bartender walked away and didn't come back for over 20 mins. Other servers or attendants were around just chatting and we visibly tried to get someone's attention but were ignored.

    So overall it was a beautiful hotel aesthetically, but with poor service, lack of attention to detail, lack of cleanliness (the bathroom mainly). I wouldn't recommend this hotel at all because even if you did need help and asked a manager they wouldn't help anyway.

    18/01/15 | Link | Rating: 1.0
    484. Charles K.
    I can't speak too much for the price because my company paid for my stay here. This review is long overdue.

    I love this place. The history, the staff, and the ambiance is top-notch here. The view from the top is amazing too! True, the standard rooms are a little small, but the small suites are bigger than my apartment! Very friendly staff. Room was clean, and I love their bathroom amenities. They use this rose infused soaps that look like old-school medicine bottles.

    05/10/13 | Link | Rating: 5.0
    485. Allister D.
    Amazing...just amazingggg! The walk from Market street all the way up to this Fairmont castle was a workout but a great one. After 15 mins, we reached the hotel and sat down for Afternoon Tea. It was my younger sisters bday and she wanted to have tea time. No regrets regrets here, just joy! My sisters, my gf, and I paid $36 each for a tier of tea sandwiches, scones, creams, and petite desserts. My favorites were the pumpernickel bread with salmon, the cranberry sugary moist scone with lemon curd on top, and the lemony chocolate pastry. I ordered the Fairmont Blend tea which was soft, earl grey hunts, and a sweet after taste. I love the layout on our table too! The real tarty honey inside a honey jar, the filter tools, the utensils, the 4 imported jams from NY, and freshly sliced lemons. This was a great tea experience no doubt.

    Make sure you look for Tony! He is very nice and he will answer whatever you have to ask. Take a look around the hotel, the fantastic shops, the paintings, the rooms, and also use their luxurious bathrooms lol. Overall, this place was awesome. I want to come back again!

    26/08/12 | Link | Rating: 5.0
    486. Emily R.
    I made our reservation online "Room with a Vroom" special for an interior room with free valet parking, and left them a note to detail our exciting weekend - it was my fiancé's birthday, our last weekend in San Francisco before we moved to Austin, and 30-days before our wedding! We were excited... to say the least. When we arrived, we were greeted promptly and kindly by the bellman and the desk associate and we were UPGRADED BIG TIME to a king bed room on the 20th story in the towers facing the Bay Bridge. Additionally, they put a "Happy Birthday" balloon in our room with a free dessert treat!!! How amazing is that?! Perhaps it was a slow weekend, perhaps they know my mom is a gold member, maybe they just liked our story, I don't know. But I do know I made the right choice to spend a little extra money at the Fairmont instead of some of the other high-end hotels in SF. Really don't think you can beat it.

    Lastly, if you have some time to kill, walk around the main lobby area and around each little nook and cranny on the main floor. This Fairmont has welcomed guests like FDR and his lovely wife, Marilyn Monroe, and others. It's full of history and just stunning at every turn. And the Tonga Room really is pretty epic.

    16/09/14 | Link | Rating: 5.0
    487. Olia M.
    Fabulous, Prestigious, and Classy. SF is one of my favorite destinations, and I love exploring new sights and places, but I will make a point at staying here again.

    19/09/14 | Link | Rating: 5.0
    488. Martin J.
    Beautiful grand hotel in San Francisco.  However, the evening security needs to show more professionalism and understanding.  I attended a party in one of the more expensive suites and due to a noise complaint made by another hotel guest, all guests were asked to leave before 10pm, including innocent children whose parents had to pick them up.  Security actually harassed all the guests and the kids...All the parties left and no one stayed in the suite. I understand about noise complaints BUT why couldn't security give a warning to the parties involved before they rudely treated them??? PROFESSIONALISM PLEASE...

    27/09/14 | Link | Rating: 2.0
    489. Aalsheha Z.
    I'm so glad we chose to stay there! Amazing spot & beautiful building in & out. Very close from everything in downtown. We could see from our window Alcatras and telegraph hill. very warming atmospher! We loved it.

    03/06/14 | Link | Rating: 5.0
    490. Chris W.
    For a legendary hotel and historic, I was a little disappointed with the amenities, but perhaps should take into consideration the age of the property?  The decorations and furnishing in the room were not very great in my opinion, and could be much nicer.  The building itself is beautiful as are the main areas magnificent with beauty.  Chandleurs and marble everywhere.  The building is all concreted from 100 years ago so the walls and structure are solid and also a huge obstacle for cell phone and wireless internet connections so that was a bummer too.

    I am moving to Marrriott on Fishermans Wharf Friday-Monday but have enjoyed my stay at Fairmont on Knob Hill this week.  Just time for a change of scenery and venue.  Doubt I would stay here again but would for sure visit and have a drink the upstairs bare or visit the Tonga Lounge which is another San Francisco Landmark spot to visit when you are in town. :)

    07/02/13 | Link | Rating: 3.0
    491. Greta R.
    The Fairmont isn't just a hotel, it's an experience.  The lobby is amazing.  The rooms are delightful.  We stayed in a  suite and it was larger than my first apartment.  Check out the Tonga room and make sure you have weekend brunch at Laurel Court.

    02/03/14 | Link | Rating: 5.0
    492. andrew a.
    1) Can't be in the lobby after 1.30 am on a weekday. No free Wifi in the lobby. Inconvenient.
    2) Rooms have old feeling.

    SPG Platinum guest.
    Thanks

    19/09/14 | Link | Rating: 1.0
    493. David G.
    Stayed here in late April 2014 for 2 nights for a biz meeting. Cheerily greeted by the valet and the reception desk staff. Got an upgrade for reasons I'm unsure of, but won't complain. Room was lovely. Clean, nicely appointed, etc. I could easily hear the folks in the room next to me which would have been a MAJOR problem if they had kept unusual hours but, like me, they were early to bed and early to rise.

    Hotel is within walking distance of some great restaurants but do be prepared to climb a mountain on your return to your room as this hotel is at the top of Nob Hill.

    It's quite pricey so I wouldn't have stayed here except for the discounted room rate afforded to me by the meeting I was attending.

    10/05/14 | Link | Rating: 4.0
    494. Rick R.
    This grand daddy of Sam Francisco hotels is an historic marvel. I love the architecture, grand decor and pure luxury here.

    The lobby is opulent, the Venetian lounge area is stunning. I like the guest rooms as well. Tasteful, elegant and yet updated to what a modern business or pleasure traveler  desires. Things like proper plugs to charge mobile devices, wifi, a kuerig coffee maker, a tea kettle, etc.

    For an older hotel, it nice to see the heating and hot water system work so well. The food in the restaurants is very very good. High quality, good oils and sauces. Nothing here seems mass produced or off an assembly line.

    The location offers stunning views, ideally situated for aight seeing or business. If I had to choose between the Fairmont and the Mark Hopkins across the street, I would recommend the Fairmont any day!

    The only drawback for me is that Fairmont doesn't belong to a frequent guest program of any merit. As a Hilton Honors guy, I like being able I stay at Hilton, Conrad, Waldorf, Doubletree, Embassy, etc. so it does feel like staying here wastes some potential points one would earn by staying elsewhere.

    No matter, the Fairmont experience is fantastic and I do recommend it if you get to San Francisco.  Be sure to take a taxi, walking here from Bart up the hill would be quite the epic hike.

    04/06/14 | Link | Rating: 5.0
    495. Richard T.
    Let me begin by commending the facilities of the Fairmont. We're used to NYC hotels where space is at a premium. Our suite induced not the slightest symptom of claustrophobia with two full closets and enough room around the bathroom sink for two sets of toiletries (a quirky priority for me.) I do prefer not to stand in a bathtub to shower, but the shower installation itself was well above "builder grade." Also of note was the excellent concierge service, most notably by Tom Wolfe, a gentleman of "a certain age" who notably and almost incongruously sports the first pair of Google Glasses I've ever seen! How very "cutting edge" of him!

    Now the quibbles:

    At every turn, the Fairmont seemed understaffed. Calls downstairs for extra hangers or to correct housekeeping or restocking errors took far too much time. Afternoon service in the lounge necessitated us abandoning our table and moving directly to the bar in order to get noticed. Though we sampled only the Laurel Court restaurant, we found the menu prosaic and the à la carte prices a bit excessive relative to comparable dining experiences in San Francisco. In short, we would not recommend Laurel Court for "destination dining."

    Most noteworthy was how badly we were informed of the hotel's facilities on our arrival. We learned of the roof garden on the day of our departure from my cousin who lives in the city. The minibar houses not only the usual overpriced items, but also a coffeemaker available for no charge. This we discovered on the third of our five day stay. Admittedly, had we been sufficiently curious we could have discovered all this on our own, but still, I'd suggest the bellmen make sharing this and other pertinent information a priority on check in.

    Overall, however, the Fairmont is an elegant and comfortable place to stay in an ideal location. We'll likely be returning to San Francisco within the next couple of years and will not hesitate to book another suite.

    04/06/14 | Link | Rating: 4.0
    496. Marianne D.
    Had our Christmas tradition last night at the Fairmont bar. Really disappointed with bartenders, bad drinks and dirty, unbussed
    tables. We will be changing next time!

    21/12/14 | Link | Rating: 1.0
    497. Jennifer Y.
    Wow! This was some of the worst customer service I have ever experienced. Not only is this not a 5 star quality hotel but the front desk clerk was extremely rude. I was promised one thing on the phone and then basically told by him  that I was not told this and he couldn't do anything for me unless I wanted to pay! I asked to speak to a manager and out came a young girl who also did nothing to help the situation at all. The room was small, room service was one that you would get at a lower end Vegas hotel. The cheese platter had some dried pineapples and peaches that you get in their gift shop pre packaged and some hard cheese that did not taste fresh. the dinner roles were hard as a rock inside and outside. Awful food! The hotel itself is beautiful and charming but the service at the front desk literally killed it for us. The Young jerk was rude and extremely condescending They really need to improve their customer service or they will lose. We also stayed at the Ritz the night before for the same price and 100% better customer service, in room Dining and a much larger room.
    I would select the Ritz again hands down!

    10/10/14 | Link | Rating: 2.0
    498. Taylor R.
    What a wonderful experience. It's one of our favorite hotel properties. Most all of their locations are unique & offer great rooms, fantastic food & holiday decor. The lobby life size gingerbread house & Christmas tree are amazing in December.

    23/12/14 | Link | Rating: 4.0
    499. Emily T.
    My sister/mentor had her wedding here and I was absolutely impressed with the interior, service and everything else this place had to offer.

    Getting there was a bit dangerous, as the street bottlenecked from the incoming cars and it took me about 20 minutes to transfer my car to the valet. The concierge was super friendly, and he directed me to the grand ballroom in which the wedding reception took place.

    The interior was so gorgeous!! With amazingly high ceilings and exquisite walls. The lights spelled out my sister and her fiance's name and reflected the words onto the dance floor. The tables and silverware were all squeaky clean. Service throughout the wedding dinner was delightful too, as the well-dressed hotel employees really put your needs as their priorities. I was really tired all night but the hotel experience made my night.

    Parking at the hotel's garage totaled to be $40 for about 4 hours. You should try getting it validated or park across the street as San Francisco parking is never a pretty penny :(

    30/01/13 | Link | Rating: 5.0
    500. Spunky M.
    I had a great time at the Fairmont for the days leading up to Halloween.  I love the grandness of the hotel, and its history.  It's amazingly situated, too...next to all the attractions that compell me in San Francisco.  I like that there's a gym and, if you're a member of the president's club, they even give you gym clothes...and a BMW bicycle.  I came from Yosemite, looking like crap from a few days of camping and they lugged up my camping gear and cooler without blinking an eye.  I'm for sure going to be coming back.  San Francisco is my favorite city to visit (I'm from LA) and the Fairmont makes it so easy to enjoy it.  Also, my walk-in closet was the size of a New York City Midtown hotel.

    30/11/14 | Link | Rating: 5.0
    501. Julie J.
    AMAZING. This was our second stay at a Fairmont hotel and they once again did not disappoint. My husband and I even stayed in for in room dinner 3 out of 5 nights and they were all wonderful and delicious. The service was always readily available, quick, and very friendly. I have nothing but the best to say about this hotel and the Fairmont in Boston, MA. This hotel was also very centrally located and has breathtaking views of the bay. Our 5 nights were very special at this hotel and I would recommend this hotel to anyone and everyone.

    07/06/14 | Link | Rating: 5.0
    502. Melinda R.
    Meh. I stayed here one night for a work conference, and I'm glad that I didn't extend more than the one night. The hotel itself is nice- I'm sure one of the 'nicest' in SF, but it just felt forced. The staff was very friendly and helpful, and the grand lobby is impressive, but other than that I wasn't impressed.

    My room was pretty normal- nothing different than any other hotel I've stayed in. Except for the lumpy bed.... Yes, the bed was so lumpy on the left side (where I normally sleep) that I had to move to the other side of the bed. The bed had a distinctive body hole, where I'm assuming everyone for the past 30 years has slept in the same spot on this mattress. Please, oh PLEASE Fairmont, get new mattresses!

    My bed was arranged awkwardly in the center of my room, against the wall. Looking back, I should have taken a picture, but it was just an awkward layout with the bed, desk, night table, and chairs positioned around the dresser and TV stand. I had come in on a flight from Houston, and was a bit tired after an 8 hour travel from my house, and laid down for a quick nap. During the 1 hour I was in the room, I was disturbed twice by room service asking if I wanted a turndown service, which I politely declined. I did find it odd that they would come by not just once, but TWICE in less than an hour to ask if I wanted turndown. I had the "do not disturb" sign on the door, so I'm not sure why they thought I would want to be interrupted.

    The room and floor I was on was also very outdated. Besides the (I'm guessing) 30-year-old mattress, the bed had a chipped and broken headboard, the carpet in the room and the hallways looked extremely old, and the chair in my room was threadbare. Not exactly what I was expecting from a $400+/night hotel!

    Finally, I realized that I'd eaten at the Laurel Court on my first trek in SF last year, and I was surprised to see that the front to the restaurant was still under construction! Maybe they're going for an "eternity under construction" look, but seriously, it looks awful to have a plywood entrance from the lobby. If finished, I bet it would look grand, but it was exactly the same as when I was here a year ago (November 2012) so I doubt they'll be finished any time soon.

    01/12/13 | Link | Rating: 3.0
    503. Holly B.
    We stayed here twice, it was our anniversary and they provided us with champagne and chocolate covered strawberries in our room when we returned from dinner! The appetizers and coctails are amazing quality. Parking is pricey but we went on a week night and got a special deal so it was covered! Amazing place, can't wait to go back!

    16/07/14 | Link | Rating: 5.0
    504. Greg S.
    A true Grand Hotel  it's worth the price just to bask in the luxury of a bygone age. If you like the slick modern lines then stay at a W. If you like luxury stay at the Fairmont.

    The Tonga lounge was really fun even though I expected it to be cheesy afte seeing it on Anthony Bordain's show.

    It was a great weekend escape from San Diego.

    10/08/14 | Link | Rating: 5.0
    505. Kirsten A.
    A beautiful hotel in San Francisco. I came here the other week for a birthday party at the Tonga Room (awful customer service, tacky venue... read my review for my complete displeasure).  There are a bunch of themed rooms here, perfect for parties and gatherings.
    We had a terrible time trying to find a place to park, which is an experience of itself in San Francisco, but around here it is just awful, so prepare for about 45 minutes of getting a spot.. if you are lucky.
    The hotel itself is beautiful, clean, and has extremely courteous greeters and staff.  I am a fan.

    17/12/13 | Link | Rating: 4.0
    506. Michael L.
    Classical and full of history the Fairmont SF impresses.

    Our room had a gorgeous view of the bay, you could see Alcatraz and the golden gate bridge. Our room was on the 9th floor, SF has way more hills than Seattle

    The Fairmont Christmas decorations in the lobby were awesome, they had a huge tree and other pretty decorations. The atmosphere was really festive, people were constantly taking pictures with the trees and the other decorations

    My stay was great, the Fairmont is centrally located to everything and getting around is super easy. You have a abundance of methods of transportation available to you including the trolley.

    The Fairmont is pricey but well worth it, the hills around the Fairmont are quite steep but good exercise if you need it. The Fairmont is well worth it, it has so much history

    19/12/13 | Link | Rating: 5.0
    507. Luca C.
    Nice classy place, great space and amenities for a hotel located right in the city.

    Everything is expensive though, unnecessarily. Its clear to see this place makes a lot of money, its probably not needed to squeeze out tiny fees and random things.

    Parking is also impossible and or ridiculously expensive.

    PS: I am not cheap, I like to get value.

    17/07/14 | Link | Rating: 3.0
    508. Thomas H.
    We booked a room for an anniversary weekend and  had a wonderful time in this charming, luxurious, splendrous, delightful, old-world hotel.

    The experience was absolutely seamless, with one exception.

    The hotel is beautiful and absolutely gorgeous.

    The room was magnificent, immaculate, and very well-appointed!  What a view!  The hotel staff had put in a very nice bouquet of flowers with a card in the room, welcoming us; put the a basket of fruit and wines, roses and the Dom Perignon champagne I'd ordered in our room and later brought up a dish of melted dark chocolate and a heaping bowl of fresh, cold, ripe strawberries and a fresh bottle of Dom Perignon to our room after dinner as I'd previously requested when I made our reservations by telephone months earlier.

    We wandered the old, historical hotel most of the first evening and gawked at the hotel and shops.

    We had a very romantic dinner in our hotel room the first night; ate in the hotel restaurants breakfast and lunch the second and third day.  The food was very good but was San Francisco-expensive. The Tonga Room was quite the experience.  The hotel had prepared a list of shops, wine bars, and restaurants for us, which I appreciated very much, and which my wife and I used to our good advantage.

    Service was excellent.

    The food was excellent.

    The staff was very friendly, and -- I feel -- genuinely warm people.

    Prices were reasonable for what you'd expect in a luxury hotel.

    The down side:

    Despite having a "Do Not Disturb" sign on the door, a member of housekeeping opened the door of our room without any warning to find my wife and I, uh, engaged in adult activities.  She didn't appreciate being chased out of the room by the nude, enraged man any more than I appreciated the interruption.   Apparently, some of the housekeeping staff is illiterate any every language and don't bother to learn what the signs hanging from the doorknob mean.  

    Despite having one of their finest rooms, we could hear everything through the paper-thin walls, from the television, discussions, people coughing, etc, etc.  Some of the etcetera was pretty funny, and we added some of our own for good measure.  Still...

    26/03/14 | Link | Rating: 5.0
    509. Charles R.
    Worst hotel ever! I stayed here for 5 nights and on the last night I got food poisoning from the banquet food in the hotel. I was with a convention that was held here. All Sunday I was throwing up and I'm still am while writing this. I asked the GM if they could put in a room without charging me so I can get better and he said the best they could do it $250. That is ridiculous. If it wasn't for there damn food I wouldn't need to stay another night. Never staying here again! Much rather stay at a better hotel. Very disappointed

    29/03/15 | Link | Rating: 1.0
    510. Ella P.
    I don't get the thrill of this place.

    I stayed here recently for a few nights while attending a conference.  It was fine.  I have no major complaints.  But, our "discounted" conference rate for the smaller rooms was nearly $300/night.  And, just don't get what I am getting for that $300.

    My room, as mentioned, was fine.  It was on a lower floor and facing the street.  I had no real view.  But, I had a window that could actually open.  I could hear the cable cars, but that was actually kinda cool.  I was not bothered by exterior or interior noise and slept fine all three nights I was there.  That is what I really care about.

    But...the room, while having an ample walk-in closet, had almost no drawer space.  I saw what I thought was going to drawer space under the tv; but, it was only an over-the-top mini-bar.  The only drawers were under the night stand.  I was able to make do with that.  But, if my husband had been with me, we would have been hurtin' for drawer space.  And, we are light packers.

    The room had only a battery-operated olde-style alarm clock (meant to fit in with the style of the building/room, I guess), but the alarm itself was this pitiful little nearly inaudible beep.  (I did not see that there was a way to adjust the volume.)  Fortunately, I woke up on my own.  There is no way in hell that "alarm" was going to do the trick.

    The room had no radio and I went through NPR withdrawal.  I could have listened on-line, you say.  True, but the in-room WiFi was very slow and very spotty, so I did not bother trying.  I joined the "President's Club," which gave me free WiFi.  Else, there is a charge ($13/night, I believe), which, in this day and age, is just ludicrous.

    On the plus side, I must say that, as a tea drinker,  I loved that my room included a hot pot for boiling water.  I have seen this in the UK and in Canada, but I think this is the first time I have seen this at an American hotel.   (Unfortunately, the only black tea bags provided by the hotel were Earl Grey, which I do not like.  But, I travel with my own tea bags, so all was good.)

    But...I needed to print something during my stay, so went downstairs to the business center.  I foolishly thought that, as a guest paying $300/night, I would be able to borrow a PC for a few minutes and print a sheet of paper with the Fairmont's compliments.  (I can do this at, say, the Doubletree, when I am paying $110 a night.)  How silly I was!  The "business center" is affiliated with the in-house UPS store.  You need to swipe a charge card to access the internet on their PC.   They charge by the minute for internet access and by the page for printing.  There is a $5 minimum -- which is what it cost me to go into my e-mail for about a minute and print a single page of paper.  Ridiculous.

    So, while my stay at the Fairmont was mostly fine (room was adequate, I slept well, staff were friendly and professional, etc.), it is things like this that make me ask:  Just what exactly am I getting for my $300/night?

    26/04/14 | Link | Rating: 3.0
    511. Dawn R.
    We stayed here for NYE to attend a party in the city.  Hotels over NYE in San Francisco can be expensive, but the price of our room was comparable to some lesser hotels.  The hotel is a beautiful old fashioned place to stay.  All of the employees were extremely nice and helpful.    We had a drink in the bar which hit the spot, but there was a limited menu (so I was disappointed that they didn't have what I wanted on the appetizer menu).  I got spring rolls and a Negroni and both were very tasty! We ordered room service at 1:30AM and the food came pretty fast and was pretty tasty. We also had lunch after checkout and the Bahn Mi sandwich was super yummy!

    Now to the bottom line.... everything at the Fairmont is expensive. The room was small for the price and the parking is very expensive.  The service is great, but maybe the room rates are not as bad on non "holiday" dates.  I would love to stay there if we have another event in the city, but I will be better prepared with snacks and drinks for our room.

    01/01/14 | Link | Rating: 4.0
    512. Kelsey M.
    Staying at the Fairmont was like coming home to a little piece of heaven after busy days touring San Francisco. The hotel exterior and lobby are positively stunning and our room was luxurious, yet welcoming. The boyfriend ordered flowers and chocolate covered strawberries from guest services; the bouquet was gorgeous and the strawberries were perfect. We loved our massages at Active, sipping champagne in the bar off the lobby and being transported into a tropical oasis while enjoying cocktails at Tonga Room. All the employees were incredibly helpful and caring, going out of their way to ensure our experience was wonderful.

    I so hope to return at some point in the future!

    02/09/14 | Link | Rating: 5.0
    513. Joe B.
    Beautiful hotel, terrible and slow service in the restaurant and bar area. Better off going to dinner or drinks somewhere that has enough servers and hostesses.

    01/03/15 | Link | Rating: 1.0
    514. Canu H.
    Stayed there for 5days for a convention.  Beautiful swanky hotel.  Little expensive at the bar but it is SF so you expect it.  We happen to get a suite with a view which was was a nice surprise.

    14/01/15 | Link | Rating: 4.0
    515. Kristen M.
    I want to give the Fairmont 5 Stars, because I want to say we had a 5 star experience in a 5 star hotel. But we didn't. If I was paying Holiday Inn rates, this would be a 5 star review, but at Fairmont's level, no way.

    First the good. I like to start positive!

    * Beautiful and historic. Love the history on display everywhere.
    * HOT water in the showers. Deep, big tub that was sparkling clean and luxurious.
    * Excellent food and service in the Laurel LOUNGE. (Not the actual restaurant.) The salmon flatbread is divine.
    * Love the honey bees being raised on site and the hotel's honey beer is excellent.
    * When the service is good, it's really good. Scott at the President's Club desk was extremely helpful, welcoming, and detail oriented. The way service at the Fairmont should be!
    * Fast WiFi
    * Nicely appointed gym/sauna/steam area at Club 1.
    * The valet crew were so nice!
    * Soft sheets and snuggly pillows.
    * The travel crib was great quality, and the baby's welcome package, while not in room as promised, was super cute once it arrived.
    * Lots of light, both from fixtures and windows. Nice views from our 3rd floor room.

    Now, the not so good.
    * Tyler, a night manager, left us feeling like we were staying at a Best Western. Between him and our travel agent, there was either a miscommunication or a flat out lie. Instead of trying to smooth it over, Tyler (and the woman who tried to speak to us for him) was rude, and offered nothing to try to remedy the situation. And kept changing the story, making me feel like the miscommunication/lie was his doing. Not what I expect from a luxury hotel. It's ok that we didn't get what we thought we were promised if it wasn't available, but how about you apologize and try to at least make us feel better about it by being nice?
    * While the rooms are beautiful, there are little details that you notice after your initial entrance. There were holes in our bathroom wall and pencil marks from previous artwork that was no longer hanging, the baseboards were dusty (you care about that when your baby is on the move, lol), the handle to the closet was broken. Just small things, but in contrast to the luxurious feel, they stand out. And with a fix as easy as erasing the pencil marks, it's odd they haven't done it.
    * Keurigs in the rooms? C'mon, Nespresso is where it's at these days. Also, housekeeping would take away the dirty mugs and not replace them and the pods without us asking.
    * There is no space in the mini fridge for your own stuff. I asked that ahead of time, and was told there was a fridge - but no one told me that it would be completely full. We needed more space for baby food, medical supplies, etc.
    * Unpacking is difficult. The dresser houses the plethora of things you can buy. The closet is huge, but only had about 10 hangars. I'm not sure how 2 adults and a baby were supposed to unpack into 1 nightstand and 10 hangars.
    * The mattresses are so soft you sink into them, which sounds nice but leaves you with a sore back when you wake up in the valley that forms overnight. Felt like the mattress I recently replaced at home for this exact reason. I usually love upscale hotel beds, but not the Fairmont's!
    * The full restaurant at Laurel Court has a Breakfast Buffett, and a breakfast menu. Don't order off the menu! Our food was incorrect, cold, and not that great. Plus, in addition to gratuity being added on, they also add a breakfast surcharge of 7.5%, for order breakfast... During breakfast. That's a new one! Oh, and if you choose to drink water, don't expect them to refill it. But if you buy a drink, they'll keep offering to bring you another's ;) Our waiter wasn't interested in refilling waters.

    Would I stay here again? No. Compared to other 5 star resorts we've stayed in, the Fairmont just had too many snags, and not enough smooth to justify the cost. And I'm used to paying for everything on vacation, but there's 'Nickle and diming' kind of feeling here, like the breakfast surcharge during breakfast, lol.

    Like I said to start, I wanted to love it. Wanted it to be all it's supposed to be. We've stayed at The Four Seasons, Auberge Resorts, etc., and they were what you would expect, and left us much happier than the Fairmont. Too bad, but now we know, and so do you! :)

    27/04/14 | Link | Rating: 3.0
    516. Thomas D.
    Clap! Clap! Clap!
    My place of work hosted our holiday party here for 175 people tonight .  The Crown Room on the top floor is gorgeous and the views are impressive.  The open bar lasted all night and the food offered in the buffet was excellent.  Salmon, sirloin tips, chicken, shrimp, spinach salad etc etc.  The grand piano was manned by an excellent pianist who serenaded us all evening long with seasonal selections.  Red or white wine was served throughout the event as were appetizers that were laid out on well-decorated tables.
    The desserts were out of this world. Service was top-notch.  This was a beyond-the-pale event.  It was truly San Francisco at it's finest.

    17/12/13 | Link | Rating: 5.0
    517. Rene L.
    I've always wanted to stay in this hotel "the Fairmont". Indeed, on January 9, 2015 was our wedding day at the San Francisco City Hall. It's a perfect pair "Fairmont & City Hall". A couple of days stay at The Tower room has been delight. A view of the Alcatraz & the Tower. Beautiful weather. The Fairmont is a Must Stay experience! The architecture, foundation, the bones, the beautiful marbles, the crown moldings, the colors, interior designs & the amazing history of it will blow your mind! Tour the Fairmont hotel inside, buy a drink or two & sitdown. The beautiful furnitures are soft & comfortable & just Relax. They have a vallet parking $56 a day or go to Cathedral parking garage cost $30 24hrs. Or option to look around the streets for parking (good luck). The Tonga room is a hit. The band is awesome. The The hostess at the Tonga room has poor personality. Cover charge per person is $7. But added on to your bill. I love this hotel. Im glad it was part of our wedding.

    12/01/15 | Link | Rating: 4.0
    518. Corinna L.
    Room 575 is newly remodeled.  Although it smelled a little 'industrial', (thinking it's the glue from the newly placed wallpaper).  Very clean..  Nice closet space, very comfy bed... View not so pretty.  (Interior room looks out at roof and nothing else).
    Is certainly worthy of another stay.  Lobby lovely as well.  Staff all very pleasant.

    07/04/14 | Link | Rating: 4.0
    519. Lynette B.
    Absolutely love this hotel! I go to San Francisco quite often & have stayed at many hotels but none are like the Fairmont!  The history is very cool! There's a long wall leadung to the back of the hotel with MANY autographs of famous musicians to presidents and everyone inbetween. The decor is elegant, from the exterior to the interior it's very beautuful. The rooms are modern and classy. Very CLEAN & QUIET Great place for you & your significant other!! The staff was beyond friendly & accommodating. Oh and mostly importantly, DOG FRIENDLY :). There's even a dog menu for room service. Plus an outdoor terrace for doggies.  I LOVE the Fairmont & cannot wait to go back!! I've already booked a room for next month.

    19/07/14 | Link | Rating: 5.0
    520. Blu M.
    I have called and called and I get no answer at all no return calls nothing, I have no idea if we have a reservation, so I am just making other plans this really put me in a bad situation...Just the worse customer service

    24/12/14 | Link | Rating: 1.0
    521. Anna B.
    Of course it is expensive, but it is fantastic!  What a fabulous hotel!  My family of 5 stayed in a family room which felt much larger than an average hotel room.  Breakfast buffet was a joy and the Tonga Room is iconic.

    11/04/15 | Link | Rating: 5.0
    522. Tracy L.
    We stopped by just to check out their 2 story gingerbread house.  

    Since they are located on Nob Hill, parking can be an issue so carve out time for circling the area.  We were lucky and scored a spot just across the street.

    The gingerbread dog house and area to write letters to Santa was really cute. The 2 story gingerbread house was nice as well, with scenes to look in at through the windows.  I just wish there was a TAD more to do. It would be great if there was a circuit of hotels nearby that did something Christmas-related so families with young kids can do the circuit and visit hotels in walking distance.  However, if you have the patience, it's a neat sight.  They do have a gingerbread tea service that you can do, but it's very pricey for adults and children - perhaps I'll do it and review it when my son is a bit older and more likely to appreciate it.

    20/12/13 | Link | Rating: 4.0
    523. Kevin R.
    Perfection. Here for our City Hall wedding and treated like royalty the whole stay with champagne waiting in our room on arrival.

    Umbertto the concierge is a star.

    03/04/14 | Link | Rating: 5.0
    524. Abby S.
    If you had asked me a few weeks ago how I would rate The Fairmont San Francisco, I probably would've given it a 4 or 5-star average. But after a recent stay, my feelings have cooled off a tad.

    A room here doesn't come cheap, no matter how you try to score a bargain. A "bargain"  would likely come in at $350/night without tax. I paid closer to $450 via Hotels.com and, after checking The Fairmont's website, found that I could've gotten the same room for less with my AAA discount. Lesson learned: check a hotel's website for any/all room specials before hitting the hotel discount sites. But that's a whole other story.

    Why would I book a San Francisco hotel room when I live less than 20 miles away? It was for a special occasion and The Fairmont has historic significance as well as sentimental value, hence why I way overpaid for a room.

    Imagine my surprise when we go to check-in and are told that the hotel no longer has any king rooms available, which is what I paid an extra $50 for. This made me irritated (well, that and the drive up the giant hill to get to The Fairmont). The gentleman who helped us offered an "upgrade" of sorts: a room with two queen beds and a better view. Since I was staying with the S.O. and we're not an old married couple, two beds didn't really seem that enticing. Guy behind the counter said, "Wait, I do have a king room. We'll make it work." Perfect, right?

    Pretty sure this leftover king sized room used to be the maid's quarters. It was a dungeon of a room to say the least, with a very small window that opened up to a concrete wall. It smelled like moth balls and looked pretty dingy. There was a giant, walk-in closet the size of a studio apartment, but that didn't seem to make up for the fact that I felt like Mrs. Hughes in "Downton Abbey". Yes, I have photos...

    In a rush to get dinner, there was no time to argue about the room. But as I sat through our lovely meal (review to come later), I started to fume. No one pays $400+ for a room like that! Feeling extremely cheated and hating Hotels.com , we came back to the hotel after dinner and headed straight to the front desk. Had my "big girl pants" on and was ready to tell them what's up. No one was surprised that the room didn't meet our standards and we were again offered the room with two queens and a nice view.

    The upgrade was lovely! Everything you thought a hotel room at The Fairmont would be, with views of their fountain and the San Francisco skyline. Yes, there were two beds and we only slept in one, but the rest of the amenities more than made up for it. 'Twas a nice stay after that!

    After all that stress of getting to the hotel after work on a Friday, walking up and down the slopes of Nob Hill and the overall frustration of dealing with a crappy room, not sure I would shell out the big bucks to have a "staycation" here again. But I could totally understand how a true out-of-towner would want to stay at The Fairmont. It's lovely given the right circumstances. Just book through the hotel directly!

    07/05/13 | Link | Rating: 3.0
    525. Nikki C.
    We made a last minute decision to stay at the Fairmont due to a great hotel deal on Groupon and of course it's historic status. We literally booked the hotel on the app at 11:30am and checked in at 2:30pm. They had all our info, it was seamless.

    It's nice to feel like royalty with the valet parking and bellhopp. The hotel is truly beautiful with a historical glamour. There's a restaurant, cafe and the Tonga Room & Hurricane Bar inside. The were no more reservations online for The Tonga Room & Hurricane Bar but they made sure we got reservations & called us to confirm, they said guests of the hotel have a priority.

    The gym was nice, clean and small it's a Club One so there are higher standards. The hotel is big enough to wander around with little gift shops, rooftop gardens and lots of seating areas. We were told to look at the crown room but there was a wedding so we weren't able to.

    Our room was freshly remodeled and you could smell the paint. Great details like the Rose 31 soaps, shampoos and lotions ( store.lelabofragrances.c… ) good stuff.

    Everything you would expect from a luxury hotel - bonus with a Groupon price!

    Perfect location on Nob Hill, away from the madness of Union Square and Market St. but close enough to walk down the hill and enjoy it all.

    11/02/14 | Link | Rating: 5.0
    526. Mariah V.
    The fairmont is a solid choice in San Francisco. It definitely doesn't rival places like the Mandarin Oriental, but is really overall pleasant and clean. It has charm of being an old historic hotel without the "rustic" feeling you get from some historic hotels. Location is fabulous, and all members of the staff were friendly. The rooms were on the large side, given that it is in Nob Hill, which was much appreciated. They DO come and clean your room extremely early in the morning unless you put up the Do Not Disturb sign (like 7 or 8 am!!!). Will definitely be back sometime in the future.

    28/08/14 | Link | Rating: 4.0
    527. Matt G.
    Sadly I am writing this only because I promised to do so while visiting with 4 other people the last weekend and how disappointed we were with the level of service. This old Gran Dame has suffered and may not ever recover based on the attitude and level of service we experienced. I hold properties with reputations to a high standard, this my friends was one of the worst experience of our social events which our small group has done in decades.
    We get together each year during Christmas time to go shop and enjoy ourselves with a few nights on the town etc. We had finished dinner at a high level steak house down the street from Nob Hill and were looking for a lounge to sit around have a few drinks before going to our Hotel Rooms, which we all booked at the Stanford Court across the street. Not having been at the Fairmont for several years we arrived at the lobby only to find that the bar at the lobby was the only one that was available to us. They use to have a bar on the top floor but it had been closed for several years sadly. Arriving at the bar, we searched for an open area or table that would accommodate our party of 6, we found a couch and few chairs to the side and hovered around waiting for staff to clean the prior's users mess they had made. The previous patron must have had a stellar time since half their food was on the immediate floor along with dirty dishes, on the coffee table and misc scraps on the couch and chairs. We waited and waited and finally after about 10 minutes a busser came by and said that he was overloaded and would be there when he got around to it. I finally sat down since my back was killing me maneuvering between crap on the couch will slightly agitated guests stood around talking and wondering when we would be attended to. We started looking for an alternate location in that room after another 10 or 15 minutes. what started to upset us, is that during that whole waiting time we had yet to see any staff taking drink orders or anyone telling us that we would be waited to. I looked at the bar and it appeared the even the bar tender was working in slow motion. This is not the level of service that a supposed 5 star property is suppose to provide. We all looked at each other and after another 5 minutes we decided to simply return to our hotel and go to that lounge. We did that and talked about how bad and disappointing the Fairmont was, something that should never happen not at that level of property. Sadly we had already made dinner reservations for Sunday night at the Tonga room which we went to the next day.  The bar was not packed, there were empty tables (duces) at either half the staff failed to show up or some other reason the service was so poor. Needless our group of 6 will be sharing our lackluster experience. Sad....

    16/12/14 | Link | Rating: 2.0
    528. Kislev A.
    Historic Hotel in San Francisco + Ocean View + City View + Walk In Closet + Super Comfy Beds, Pillows, Blankets + Premium Cable TV + Impressive Lobby + Excellent Porter/Valet/Housekeeping Services + Quiet Nights + Discount = 5 Yelp Stars Baby!

    02/12/13 | Link | Rating: 5.0
    529. Irene L.
    This is the place to stay at honestly Ignore if there's any negative review because those people don't know what there talking about this place goes above and beyond when it comes to customer service the place is so modern and historical at the same time I mean who has there own movie about the hotel ? The fairmont" I'm so amazed with this hotel Thankyou for making my anniversary so amazing !!!! It compares to palazzo Venetian bellagio ...

    01/11/14 | Link | Rating: 5.0
    530. Alex L.
    This is in every sense the classic San Francisco hotel. I'm not sure if it's the one they used in Hitchcock's Vertigo, but it certainly evokes the feeling of San Francisco during that time period and makes you proud that such a landmark is still as popular today.

    My stay was a quick one - one night while in the city for work. Still, I made it a point to lump together some spare moments and explore the building. The lobby is grand and very much what I would have imagined it to look like some 75 years ago, although I was a little put off by some of the stained couches in the center after closer inspection. The room was larger than most of the boutique rooms you find these days in the city center. My view was of the other side of the hotel, but it was still much nicer that a wall, an alley or any of the other views those boutiques have afforded me. The true test - a bed you'd wish you had at home - was passed with flying colors and I woke up feeling refreshed and seriously considering room service for breakfast.

    San Francisco in general is expensive and the cost to stay here is no exception. The only glaring issue I had was the $13 charge for Internet service. In this modern, computer-dependent world, I don't want to pay a steep fee for wireless after paying a steep fee for everything else.

    25/11/13 | Link | Rating: 4.0
    531. matthew l.
    Made a reservation for December 21, 2014 and needed to cancel it for within twelve hours since it was an error. I was moved to six different extensions until I got the manager who will still me for the 500 dollar room for next Saturday. Bad business. It was a mistake and it was within 24 hours of the reservation. Shame on this hotel. Beware.

    16/12/14 | Link | Rating: 1.0
    532. Mike R.
    There is a lot to like about the Fairmont, but some irritants as well.  On the plus side, the location is great, the lobby is magnificent, front desk staff friendly and accomo dating.  Our room had been recently redecorated and overlooked a garden area.  And it was spotless.  All great.

    Here's the problem:  they nickel and dime you for everything else, which seems totally incongruous for a hotel of this stature.  Internet?  $13.95 a day.  Health club?  $15 per person per day (not even per room!). Thank God we weren't parking a vehicle!

    So... A very nice and well managed hotel, but some of their pricing policies feel as old as the hotel itself!

    22/02/15 | Link | Rating: 4.0
    533. Sun B.
    Ever thought why you are not provided a good customer service experience here? Ever wondered why when you want to celebrate events/occasions here the customer service is even worse? Thinking about having your wedding here or an event? PLEASE DON'T! The Fairmont employees belong to a union - believe me, unions are good for everybody but this particular place takes full advantage of it and harasses its customers after taking their money.

    Fairmont event and sales management assigned us an employee named zohal tokhi to assist us with our wedding event. After we provided our contact information we waited for weeks and zohal hadn't gotten back. After a month passed we made a few phone calls and left her messages over the course of a few weeks requesting her to get back and then we can confirm the booking with a holding deposit, that we were really excited and looking forward. It was two months now and we still did not hear back. Eventually after two and a half months she reached out & left us a message saying how upset she is that I did not leave my email address and how she has no time to call me back again to confirm the booking anymore! Wow. I was shocked after hearing her voice message. We showed her voice message to her managers matthew blackmore and stephan miller and told them how we needed to book a wedding date and zohal didn't get back for two and a half months and when she did leave a message it was rude and condescending. But instead of correcting the error and even apologizing to us they backed zohal up telling us how busy they are. They had no interest in resolving the situation. I was like 'What??' Even after this we were willing to make peace and book dates and requested matthew that he provide us someone else to work with telling him 'no offense, but we are unable to work with zohal because of her rude attitude. This is our wedding day and as a bride I don't want to be reminded of her messages and get sad'. This was matthew's response 'You don't have a choice. If you want to book you have to book only through zohal so you will have to make the effort somehow, reach out and communicate with her. I am not sure how else to help you' - those were his exact words! This is not just plain bad service, it's beyond bad and unacceptable. Fairmont is run by unprofessional, dumb staff who have no interest in doing their job or provide any service or understand a thing called 'customer service'! We were disappointed to bits with this experience and would never recommend this place to anybody ever.

    Thanks to their union employees here never get fired no matter what they do. If you want to complain about it to the manager - the manager and all the people above the manager start telling you how wrong YOU are and how YOU don't understand and blah blah. matthew blackmore the hotel manager and stephan miller did just that and I still have their emails and zohal tokhi's voice message as proof. There is a lot involved in weddings and the last thing you want is to be treated bad for the preparation of your wedding/wedding day. The bureaucracy and high handedness at this hotel erodes its historic feel. The staff's attitude here is unapologetic and rude and that is the way they operate since they belong to a union and believe me, there is nothing you can do about it hence you are going to be left feeling helpless just like we were.

    If you want to have a wedding or an event at an upscale place consider the Ritz Carlton which has top notch service. Ritz Carlton is what we went with and so glad we did! Ritz has never failed to deliver us great service even for an event as small as a romantic dinner for two people they always surprise us with a special gift or exclusive dessert! Mark Hopkins (good), Four Seasons (top notch service), Westin St. Francis (good). Fairmont looks very nice and antique with classy architecture but that's pretty much it. The moment you expect service it goes down the drain and you are left wondering 'For the feel of this place, am I really being treated right?' Do not ruin your big day or an important occasion by booking a place here. You will have a much better experience at one of the neighboring hotels which are equally or even more classy. All said and done at the end of the day, it's the people who run the business who make it classy and not the other way around.

    17/06/14 | Link | Rating: 1.0
    534. Alex P.
    Good:
    Beautiful location, building, lobby, garden.
    Spaceous room.

    Bad:
    Lacking "royal service" as they state everywhere. From all expensive hotels, this one got the worst. Got a room with city view. After one shower the window became so foggy, that we couldn't see crap. They offered us another room on 2nd floor for the same price!

    Things broken around the hotel. Buttons in elevator, door to the garden etc...

    Attention! They place only one roll of toilet paper in the bathroom! Bad economy? :)

    So-so food delivered to room. Not worth it.

    I wasn't thrilled, so I think there are much better hotels for the same expensive price like Westin or Ritz.

    06/07/14 | Link | Rating: 3.0
    535. Annie K.
    The hotel is nice but service at the drink lounge is terrible. We waited for our waiter for 20 min and he never came. Bartender wouldn't take our food order.

    14/02/15 | Link | Rating: 2.0
    536. Chuck L.
    Fantastic staff, very hospitable! Clean facility and the
    Fairmont Hotel Honey Saison Belgian-Style Farmhouse Ale is wonderful! We'll be back.

    21/11/14 | Link | Rating: 5.0
    537. Samantha C.
    I attended a wedding here over the weekend and it was absolutely beautiful.  The ceremony was on the garden terrace which was very pretty.  We then moved in to the room adjacent to the garden for the cocktail hour.  The bartenders were great and the passed appetizers were delicious.  Next, we moved up to the top floor for the reception.  They view was so spectacular.  It was completely worth the surely absorbent price of admission.  The food was decent, not amazing but definitely a-okay. The bartenders were again wonderful and dealt with the large party quickly.  The staff was wonderful throughout the entire event.  

    My only real issue came after the reception.  We went down to the hotel bar and the bride and groom were starving.  They asked if they could order food and were told that room service was the only option.  So basically they would have to go up to the room to get the food delivered there and then return back downstairs to hang out with the rest of their party.  I understand that there are rules in place for a reason but, to me, anything the bride and groom wants on their wedding day, they should get.  

    We returned on Sunday for the brunch, which was really a continental breakfast.  It was exactly as you would expect.  Decent but nothing to write home about.

    27/08/14 | Link | Rating: 4.0
    538. Andrew K.
    Classy, historic, beautiful, great service, Tonga Room, Vertigo, United Nations, Tony Bennett, cobb salad.

    16/10/14 | Link | Rating: 5.0
    539. Nurit Z.
    Beautiful and stunning hotel! Amazing location. A 15 minute walk to little Italy and China town and just a few blocks from a bunch a great restaurants and shops. Great customer service.

    29/04/15 | Link | Rating: 5.0
    540. Katy W.
    Go there during the holiday season and check out their life sized gingerbread house! I recommend going in the morning, as the afternoons are crowded with kids, families and their whole generation.

    Tip: Take public transportation and walk there,  as parking is very limited unless you are planning to actually stay at the hotel.

    12/04/14 | Link | Rating: 5.0
    541. Gil G.
    I had a good, uneventful stay at the Fairmont for a business meeting. The lobby was elegant, the conference rooms were spacious, and the service was excellent.

    My room on the 7th floor was clean and modern. They provided a tablet computer for use in your room. I didn't bother trying it since I had my laptop, but that was a nice and unusual addition.

    There were only a few tiny quibbles. The elevator can take a long time, the shower takes a while to warm up, and I heard my neighbor coughing. Luckily, he/she wasn't very loud, but it makes me wonder about the soundproofing in the event of noisier neighbors.

    02/03/15 | Link | Rating: 5.0
    542. J M.
    This hotel is a must. Just because.

    Afternoon Tea at the Laurel Court with girlfriends. Also just because.

    I mean, can you even deal? Actually I might need to stay here a whole week even though I live here in SF. Staycation---yes!

    Also I feel like having my wedding reception at the Gold Room. Even though it'll never happen...ummm, I might someday, so it's a must!

    07/10/14 | Link | Rating: 5.0
    543. James A.
    This hotel, by hotel standards is 5 stars.  Beautiful lobby, good service, quality bed, pillows, bathroom.  The 3 start deduction is for the following reasons.  The location at the peak of nob hills offers beautiful views (if you fortunate enough to get a room with a view).  However, it makes is very challenging to walk to the many awesome locals in close proximity.  The final two blocks prior to the hotel is equivalent to climbing 8 flights of stairs... They charge $25 for quality wifi... The charge $15 to use a mediocre gym in their basement... I hate being nickeled and dined, especially once I have already paid $400 for my room... Overall, the experience was frustrating...

    10/03/15 | Link | Rating: 2.0
    544. Private R.
    By far the best service in town! We had a small issue with our heater in our suite and the manager Craig came tithe rescue. Because the heater could not be repaired quickly, Craig graciously moved us from our suite to a MUCH nicer suite on the 23rd floor. We received a view to DIE for! We had a birds eye view of the whole bay! It was 180 degree view of the whole bay! Since it was NYE, we saw fireworks explode right in front of us! He also sent our kids a monster cookie and milk for desert. He was VERY gracious. In fact everyone at the hotel was top notch. I've been to many fancy hotels and this one is by far the best in all of SF.

    Thank you for making our NYE trip to SF the best ever Craig! We sincerely thank you!!!

    01/01/15 | Link | Rating: 5.0
    545. Sarah B.
    At first I was enamoured byvthe hotel- the lobby is beautiful, it has a cafe, a fitness center, a cute bar, a salon, and more. However, all at an added price, and the service is awful. First off, there is a coffee maker in the room, but no coffee and no mugs. I asked for them to bring the coffee, mugs and soymilk. They brought everything, enough coffee pods for the rest of my stay, 2 mugs, and a little open container of soymilk. When I came back that night, roomservice removed everything but the soymilk, which curdeled, naturally. How stupid! why take the coffee you charged me for that doesn't go bad, but leave the perishables???
    On top if that, I was completely ignored at the restaraunt, waiting 30 minutes before someone came up to me.
    Lastly, the receptionist called me at 7am to ask about my card. 7 am!? what the fuck! How rude.

    24/12/14 | Link | Rating: 1.0
    546. Sarah M.
    The Cambridge Suite was surprisingly disappointing. For $1500 a night you expect them to clean stains off their curtains and carpet. Please make your suite look the way it does in the photos because a lie at this price is very upsetting.

    10/09/14 | Link | Rating: 3.0
    547. Monica F.
    A shopping trip to San Francisco just isn't complete until you have experienced This space. It isn't exactly new--it was a residence created in the 1920s by Arthur Upham Pope, an expert in Persian art--but a 2009 renovation under the direction of interior designer Alexandra Champalimaud brought the elaborate, 6,000-square-foot spread up to date. "Phenomenal bones," she said. Outstanding features include: a formal dining room that can seat 60, a large terrace, a two-story round library complete with a secret passageway, a living room with carved wood paneling and a domed billiard room paved in Persian tile.  Do I have to leave???

    22/03/15 | Link | Rating: 5.0
    548. Vicki L.
    I sent an email to customer service over a week ago to give them a chance to reply. I haven't received a reply. I also tried finding a manager the night I was there - no luck. As a last resort, I share my experience here.

    I've been a Fairmont guest at many locations around the globe and never disappointed. This recent experience was very disappointing:

    Upon arrival the valet was on a personal call, after 10 minutes we interrupted his call to get our car parked. The valet upon departure wasn't much better.

    The tables in the lounge were a mess. My husband cleared the table with a tray from the bar. That still didn't get our server's attention, so we ordered at the bar.

    The restrooms were a disaster. My friend said she's seen better restrooms at highway road stops. Unacceptable conditions.

    28/12/14 | Link | Rating: 1.0
    549. Jon H.
    We arrived at 2:30 on Valentines Day to celebrate the weekend with our three daughters who are in college. We checked in and were told our suite and adjoining room would be ready in 20 minutes...they were confirming that the suite was ready and vaguely mentioned problems with their computer system. They took my cell phone number and would be calling shortly.

    By 3:30 I went back to the registration desk to find four lines of 12 plus waiting to check in.  There was not a single person at the front desk.  They were all in an office behind a closed door.

    I spoke to a manager wandering dazed in the lobby, who assured me that he could take care of it since I was checked in and all I needed were keys. He came back and explained that they were overwhelmed in the back with the computer system down and were manually checking everyone in.

    We then got in one of the lines. At 5:50 we were given room keys. No mention of any compensation. Fortunately our dinner reservations were at 7:30. The 100 people behind us (they kept stacking up),  including a wedding party were not so fortunate to have walked into the historic Fairmont Hotel on the crest of Nob Hill, five hours before their Valentines dinner celebration.

    14/02/15 | Link | Rating: 1.0
    550. Tonya C.
    My mom, friend and I enjoyed high tea here.  The food is excellent and filling.  We received 5 different types of sandwiches (egg salad, salmon, crab, cucumber and ham), 2 scones (one savory and one sweet), and 5 different desserts.  We each picked a different tea. I can't remember the name of the tea I had (had cherry); it was a green tea and very fragrant.  My friend had the decaffeinated Willow Spring Spa blend; very smooth and and I ended up buying a box to take home.  My mom had the Fairmont blend which is an Earl Grey type tea; unfortunately, not her favorite kind of tea so she shared ours ;)  The room was a little dark, but beautiful.  The service was excellent.
    The tea was $38/person.

    19/11/14 | Link | Rating: 4.0
    551. N C.
    Incredibly beautiful hotel.  Old school vibe in many ways.  Had an awesome suite with a huge balcony and great view.  My only complaint is that the coffee was very weak.  Everything else was outstanding.

    15/10/14 | Link | Rating: 5.0
    552. Pam O.
    Fairmont ... Beautiful, elegant, expensive...what a disappointment, extra
    charges for the Internet, the use of the gym, charges for water at the gym, parking $61.00 for 1 night,  what a disappointment   Next time we'll go to another elegant hotel, that at least includes free internet ... Sad !!!!

    20/11/14 | Link | Rating: 2.0
    553. Leslie D.
    Ok I'll admit I never heard of The Fairmont San Francisco before staying here but can I say what a beautiful hotel this is?

    Our bride booked the Sutro Suite and I got to stay there one night in the room across from her suite. In my room I loved the bathroom and interior. Three girls had ample enough room to get ready which requires ample space! There were several closets and huge windows as it was a corner room with wonderful views of Coit Tower, Alcatraz and one of the bridges. Or was it both bridges? There was definitely a bridge somewhere.

    In her suite, we could see the Golden Gate Bridge plus it came with an awesome (yet slightly creepy) brass telescope. I used it to look at the sites and because I was a little tipsy tried to see if I could see anyone moving in the buildings around us, haha.

    Besides offering us great backdrops for photos at every turn, the Fairmont exemplified itself in terms of great service. Our first night in the suite, we called the concierge at 1 in the morning to borrow a pair of scissors and they happily obliged. We also borrowed some champagne flutes... probably other things were borrowed the night after the wedding but I wouldn't know about that!

    Overall a lovely hotel and a perfect venue for wedding receptions and pictures.

    20/10/13 | Link | Rating: 5.0
    554. Vadim d.
    Great hotel. Great location. I love Nob Hill.  So it's an ideal place to stay in San Francisco!  

    I would definitely stay here next time

    29/06/14 | Link | Rating: 4.0
    555. Dawne L.
    If you have kids, this is the place to be for the Thanksgiving weekend!  We came here for the annual Gingerbread House Party, and there were so many activities for the little ones!  

    First, of course, is the unveiling of the gigantic Gingerbread House, which was even accompanied by a gingerbread dog house -- a nice touch for the pet-friendly hotel.  Unlike the gingerbread house at the Westin St. Francis, the Fairmont's is actually edible -- there was even an elf handing out samples of the same gingerbread cookies used for the house.  There's also a "mail station" where kids can write and mail their letters to Santa, but since it was a special day, Santa himself was on the premises to take orders directly :)  They also serve holiday tea (for a hefty price of course)!  

    I've stayed here before, and as other folks have mentioned, it's a "classic" hotel, which I guess would explain the "historic" bed and furnishings???  Yes, I agree that the rooms need a bit of an update -- but the charm of the Fairmont is to evoke nostalgia, which is what I love most about this landmark.

    05/12/13 | Link | Rating: 4.0
    556. Arry Y.
    Love!!!
    I love this hotel - great location, beautiful lobby, great service.
    It was fun grabbing drinks at the lobby bar area downstairs.  It almost felt like we were in some sort of fairy tale.

    Breakfast is decent.  Really really busy on the weekend, so if you are in a rush, go find the nearest Starbucks.  I believe I was on a strict diet when we were down there, so it was great that they could accommodate.  Very comfortable hotel.

    16/06/14 | Link | Rating: 4.0
    557. Ali A.
    Linda Maxon in the In house reservation department is the most incredible employee. She was welcoming, outstandingly accommodating and warm. I called the day of needing connecting rooms and she got to it right away. She even sent milk and cookies up to the kids! I've never written a review based of customer service from someone i never met, but she was AMAZING. She was never impatient or short and all of our specifications were met. Would recommend asking for her when you may need a kind and professional individual to take care of your reservation.

    07/04/15 | Link | Rating: 5.0
    558. Caitlin W.
    I've definitely had much better experiences at other hotels.  The hotel lobby is striking and we had fun at the Tonga room, however we were very disappointed in a few things:

    $15 for each person to use the gym seemed totally ridiculous.  I understand if it were for classes,etc., but for a treadmill and basic exercise equipment? I thought it was excessive as most hotels have a complimentary fitness facility.

    Parking was $66, but in that area it seems to be pretty high wherever you go.

    The rooms were cute, but you could hear everything in the room next to us.  The walls were extremely thin.  

    I don't think I'd return (except to the Tonga Room!) since there are so many hotels nearby that are just as nice, include more amenities and have lower rates.

    The staff was fine-  some were extremely friendly and helpful- others were just OK.  

    After reading other Yelp reviews, I definitely agree with many of the mediocre reviews.

    14/04/15 | Link | Rating: 2.0
    559. Irene K.
    The best part of San Francisco!!! I can't imagine staying anywhere else. Great location and a dining experience you won't forget! Even if you are not staying here be sure to stop by the restaurant for dinner. It felt as if we were transported into the tropics as it stormed over our heads. The floating band serenades you as you dine and sip your cocktails. Napa is just 1.5 hours away drive, be sure to rent a car or book a daily trip with Fairmont concierge.

    14/04/15 | Link | Rating: 5.0
    560. Drew K.
    The Fairmont Hotel is a beautiful historic hotel and definitely worth a stay if your pocketbook is willing. Their lobby alone is worth a gawk with its beautiful marble work of columns and staircases. A neat fact I heard about the hotel was that it and the Union Pacific Social Club across the street were the only two buildings to survive the Earthquake and fire of 1908. Their architecture noticeably stands out and now it makes sense why.

    My wife and I stayed at the Fairmont two nights, one at the beginning of our honeymoon and the other night at the end. Both stays were very good and I enjoyed walking the historic hallways and exploring the hotel's amenities.

    The room itself was of a good size, though we got a Jr. suite which might have helped. We stayed in the newer addition one night and in the original building the other and both were comparable with no discerning complaints.

    The concierge desk at this hotel is excellent. They navigated us to multiple fantastic eateries as well as attraction. I also greatly appreciated that they were able to look us up and down, and with a few questions, realize what we were specifically looking for to experience in the city rather than just shuttling everyone off to the wharf.

    Lobby bar made great cocktails beyond the liquor and mixer variety. The restaurant had a great breakfast buffet for our morning grub down before hiking the hills. We didn't get around to the restaurant options for evenings though I'm sure they would be just as good.

    One small gripe would be the cost of valet, which was $56 plus a percentage on top for overnight.  Ouch.

    Long story short, The Fairmont is definitely worth experiencing, either just by walking through the lobby, eating at one of their restaurants or cafes, or going all in and getting a room.

    05/08/14 | Link | Rating: 4.0
    561. Mercedes G.
    This is one of the nicest hotels I've ever been to. The service is stellar. Absolutely love the toiletries. Yes, I'm actually commenting on the toiletries . This hotel tops.

    12/02/15 | Link | Rating: 5.0
    562. Asuka N.
    I've been to SF many times in the recent years, and I've managed to stay at a different hotel each time. With decent prices available for many hotels around this time of year, I decided to go with the Fairmont SF, even though it's not as easily walkable to some places (such as Market Street / Embarcadero, Fisherman's Wharf, etc.) - but as we had a rental car, this was less of a concern for us. I liked that it was in a (relatively) quieter part of town that didn't give off the mildly shady vibe (to put it in a friendly manner) that downtown Market Street does late at night. The folks at the front desk and the valet were incredibly friendly, and getting around the hotel is quite simple. The first thing you notice when you step into the lobby are the grand ceiling and the bright orange-tinged marble columns that make you realize you are in a classic SF hotel.

    Despite the older, grander finishes on the hotel, the room itself is relatively modern. It's got lamps with USB power ports, plenty of plugs embedded in the desk for your electronics, and a very stately bathroom with marble everywhere. The high ceilings give you a sense that, even though the room is maybe 400 square feet at most (we were in a Fairmont Exterior room), it feels quite large. We had a window looking out onto the garden and fountain in the back (we saw a couple wedding parties pass through), with a nice view of the city skyline and a peek of the Bay Bridge when the fog receded as well. I really only have a few negatives - one, namely, that a dresser would have been useful. It was very evidently absent, and we ended up living out of our suitcases with nowhere to put our clothing. Secondly, a good number of the outlets in the room didn't actually work - it seemed like they were loose, but this occurred in multiple spots in the room. The last is really a small nit - the bathroom carpet was too thick and kept getting stuck underneath the bathroom door...seems like a relatively simple thing to make sure you have the right dimensions when accessorizing the room.

    That aside, it really does feel like you are staying in luxury here, and I was definitely impressed with the quality of this hotel relative to the others I've stayed at in SF. I'm not sure I'd stay at the regular rate, just given how expensive it usually is, but I definitely enjoyed the change of scenery - and it's hard to beat the view north when you step outside and see the clear blue Bay from the top of Nob Hill.

    20/01/15 | Link | Rating: 4.0
    563. Ritika P.
    I stayed here for several nights in December. It's an old building that needs upgrades. The shower dumped sewage on me, and the roof in my room leaked all over my stuff. They were nice enough to comp me into a nice suite on one of the top floors to compensate -- super nice gesture -- but the hassle/experience was more than what I wanted to deal with.

    I reviewed this as 2 stars previously, but someone pointed out that my feedback was pretty douchy, given that I stayed there during a storm.

    16/02/15 | Link | Rating: 5.0
    564. Seb H.
    If you can get a room on the higher floors with the view of the Bay Area you would think that the price is worth it just for the views. Being located at the top of nob hill the hotel can be a bit annoying to get to if you don't have a ride. This was actually the first hotel I ever stayed in at San Francisco before I was aware of how hilly the place is so I had some struggle getting there late night with no taxi in sight from Bart.

    The hotel is huge with classic decors. There were also a lot of photos and such in the hallways to remind me of its history. The room was also huge to my surprise and everything was pretty much well set even to the smooth smooth bed linen.

    I chose this place for my first stay in San Francisco since I figured it was one of the best in the city and it wouldn't disappoint me and my wife. While the stay was enjoyable the price point will be a big turn off for most people. And since the building is indeed classic and old some of the infrastructure like the elevator may feel dated, although I didn't get to experience the other wing of the hotel and things might be better on that side.

    So if you can afford it or feel like splurging I don't see why you wouldn't pick this place, even after walking up to the place all the way from market street I think it was worth it.

    16/01/15 | Link | Rating: 4.0
    565. Susan D.
    What a treat to stay overnight here. Had purchased a Groupon for right before Christmas to do an overnighter for the husband and I to have a little fun in the City. Now I'm sure there are higher end rooms, but for 179 bones we had a nice bed, though no view to speak of. We also were able to enjoy the holiday time with the Christmas tree all decorated. We happen to pick the weekend before Christmas that was almost 70 degrees in SF? Crazy I know! But we ended up doing a lot of walking so I guess nice weather was okay, though I was overdressed with a jacket I mean it was December? The Hotel has so much history and is wonderfully ornate, and is easily accessible to so many wonderful SF treasures. Even though we live in the Bay Area, it's still fun to stay in the City and play tourist now and then and why not do it in style and grandeur with The Fairmont! Oh and definitely make time for the Tonga Room ;-).

    21/03/15 | Link | Rating: 4.0
    566. Crystal C.
    I've got friends in high (and more often, low) places. And one of these lovely friends happens to work for the Fairmont. Sometimes I make the trek up the hill to greet her for yoga, other times I stay as a guest in the lavish rooms and get to wander the halls of the luxurious hotel.

    My parent's like to do "staycations" where they take my siblings to a local-ish hotel, really just to get them out of the house and see a different part of the state, take them out for dinner and a movie, and make a nice night of it. So last year for my little bro's 11th, my daddio booked a room at the Fairmont and I came out to meet them, fresh out of the most terrible relationship, and in need of some moral support.

    We dined at Victor's pizza which was delicious, and I blabbed to my mom about what an idiot I am as we sipped red wine. Following our meal, we walked through the hotle to go up to the room to call my older brother and sister-in-law to say hello. I got to take in the lovely city view, and spend a little quality time with the people who matter most to me.

    The room was teeny tiny, and probably not worth what Pop's paid for it, but, as mentioned, that's not really the point of the staycation. The hotel is gorgeous and very grand, decked out with crystal chandeliers, beautiful art, wallpaper to die for, awesome furniture, the list goes on. Even if you don't stay at the Fairmont, you should check out the lobby and event room, or even stop in for dinner or drinks at the Tonga Room. Good stuff.

    18/07/14 | Link | Rating: 4.0
    567. Joan K.
    You would think this place would just wow you, but it disappoints in so many ways.  Leaving tomorrow after a 4-night stay.  So many little things were irritating that at some point I decided this place is far from great.  You are sort of impressed when you walk into the lobby....monstrous marble columns and enormously high ceilings.  Look a little closer and you see a HUGE arrangement full of dead greens and a few dead lilies. How about some comfortable seating?  That'd be great.  Instead it's uncomfortable and tired.

    No internet/movie service the first two nights - barely an apology
    What kind of newspaper would you like in the morning?  Oops....never got one!
    The worst coffee in the world in the room
    The room service tea turned gray when I added milk.  Bad tea!
    How about some real people-sized robes?!  They only carry one size.
    The stinkiest hand cream I've ever smelled.  Actually smells like urine.
    The hallways to get to the elevators are downright creepy.... dark, old depressing decor that looks like it's collected dust for 100 years.  The light fixtures are cheap and tacky.
    The room decor....oh man....whoever got this interior design account has bad taste and poor judgement.  One chair in the room (besides the one behind the desk) that is uncomfortable and doesn't have an ottoman.  One chair!  For the price ($500+) shouldn't there be a place to sit in the morning and read the paper that didn't arrive?  And when we had room service we couldn't figure out where to eat!  One of us sat on the bed and one of us sat in the desk chair because the "comfortable" chair was way too low.  Brown brown brown should be the theme of these rooms. Brown walls, brown curtains, brown carpet, and black shiny cheap furniture. TV is too small.
    Okay, that's enough for now.  Just not impressed.  Spectacular location in this spectacular city but needs someone who knows how to make it great. It's kind of a shame it doesn't live up to it's name.

    04/04/15 | Link | Rating: 2.0
    568. Rich B.
    Had a company event 1 mile from hear. Decided to pay extra and get a nice hotel. This place should be called snob hill. Rude service... overpriced.. rooms smell and feel like old people. Worst part was the super thin walls. We heard everyone around us all night. Also, took 20 minutes to get my car out of the garage both times I tried... which cost me 57 bucks to park. I HATE this hotel. Even the water to brush our teeth was gross so I bought an 8 dollar bottle of water. blah

    08/04/15 | Link | Rating: 1.0
    569. Corey S.
    Hoard the toiletries from Le Labo but skip their restaurant. Laurel court  sucks. Wait staff was very unprofessional. Laughing and loudly talking to one another during our dinner. My Boyfriend and I each ordered  a ribeye steak. It was thin  and  full of gristle. He sent his back and they exchanged it for a new york strip with out telling him. Probably one of the worst hotel restaurants ever.
    The rooms are really large and the bathrooms are pretty nice just skip LC.

    17/02/15 | Link | Rating: 3.0
    570. Gil S.
    Oh, come on. This is by far the grandest and most historic hotel in San Francisco.

    Every step in every passage is a walk through history: an early show club where African-Americans were welcome to attend or sing, and Tony Bennet first sang the famous song about San Francisco. A parlor where they negotiated much of the United Nations charter. The penthouse suite that nearly every American President has stayed and the secret heliport behind. The elevator where Orson Welles randomly met William Randolph Hearst to his film premier and first learned that the news tycoon was not exactly happy with his being portrayed in the greatest film of all time. Long earlier, the lobby where Hearst was so impressed that he commissioned the female architect-engineer who supervised its rebuilt after the 1906 earthquake (it was destroyed by fire, 18 days after opening) to build Hearst Castle. A rooftop herb garden where they gather all of the honey for the restaurants, and their signature honey saison beer. A 24-foot tall gingerbread house for the holidays where the walls are truly edible (I plead the fifth, but i know this firsthand). One of the first tiki bars in mainland America, made out of an old sailing ship and designed by MGM set designers in the golden era of Hollywood with thunderstorms every few minutes and a band playing on a floating barge (puts Disney to shame). A famous scene from a Sean Connery movie, and probably many others. A top floor banquet room that's surely the best views of SF.

    Most of this is free and open to the public, just come on in. Bring a picnic, you can have it on the rooftop garden.

    This is the original Fairmont, where it all comes from. It translates roughly as Fair-Mont, meaning the women who developed the property wanted to honor their father, James Graham Fair, with their property on top of Nob Hill.

    I mean, come on. This is ridiculous.

    Rooms are reasonable by SF standards, $200-600 depending on type and deal (you have to check online). The Presidential Suite is $15K a night and comes with a chef and butler.

    Best of all in my opinion, the private equity firm that owns it has worked with the Fairmont management chain to keep everything clean, orderly, and undamaged. It is a relevant, living part of culture, not just a relic. Most grand old hotels of this vintage are quiet, historic. Here, tanks to a 1999 restoration to Julia Morgan's 1907 designs, and the effort to keep it up, it's virbant, current..

    26/01/15 | Link | Rating: 5.0
    571. Lesmag H.
    We had the most amazing views of the city and the water. It was wonderful, very comfortable, and worth every penny.

    01/05/15 | Link | Rating: 4.0
    572. Hanan Q.
    This place does not really feel like a high end hotel.

    1. You can kind of hear everything. You can hear people outside your hotel room having a conversation, and you can hear the water flow in the pipes when someone else is taking a shower.

    2. The service is not 5 stars. We arrived at the hotel at 1 pm, we were extremely tired from our early flight and our room needed up to 2 more hours to get ready. Luckily it only took an hour, but I was very tired and all I wanted to do was get to my room and relax. If I am traveling from 6 in the morning I really expect my room to be ready. The guy told us he was trying to get us an upgrade to King to make up for it, but that never happened.

    3. The people at the front desk. We were promised a small complimentary gesture twice because it was our anniversary, but we never got it. Empty promises.

    4. One of the elevators were broken half way through our stay, so it was almost a nightmare to go up. We ended up finding a small elevator in the corner, but it was still packed.

    This place is average, I think I have gotten better service at other hotels, but maybe I am just use to Southern hospitality.

    The best part was the valet because it is hassle free.

    19/09/14 | Link | Rating: 3.0
    573. Jaden B.
    I love this hotel, it's worth the money.

    I've stayed here a few times before, and it's really nice. One of the best hotels in San Francisco, but also one of the most expensive. The rooms are sort of small, but thats fine.

    4.5/5 stars.

    28/03/15 | Link | Rating: 4.0
    574. M W.
    Nice, historic, grand hotel on top of Nob Hill.  We thought the hotel was very nice, the bed was great, the bathroom/shower was good.  The Tonga Room is a hoot.  Also, the staff - i.e., everyone - was awesome.  Oh, and the view from our room (20th floor in the tower building) was amazing.

    On the downside, the Nob Hill neighborhood is upscale but kind of dead so it's a cab ride to get anywhere.  (We usually stay in Union Square, which has a lot more going on day and night.)  Also, as the hotel sits on top of a hill, a walk in 3 of 4 directions away from the hotel involves some of the steepest hills you will ever encounter.

    04/03/15 | Link | Rating: 3.0
    575. Jonah K.
    Cool, old school hotel. They have great outdoor spaces weaved into a historic building with excellent views on top of the hill. The lobby and common areas are nice, check in was seamless and friendly. I've stayed here twice, the last time the room was a bit older, but I guess they've updated it or I was in a different tower this trip. The room was much nicer and more modern, I was impressed based on what I saw a couple years ago. Didn't use many services here, but checkout was also very fast. No complaints and a good hotel.

    24/02/15 | Link | Rating: 4.0
    576. Kristen B.
    I'm in most respects a fan of Fairmont hotels, they are clean and friendly but this one is a waste of money.  Took us 2 1/2 hours to check in on Valentine's Day leaving us barely enough time to get changed and make our dinner reservation.  I get it the system was down but your outdated back up process is very much so lacking if you cannot effectively check in people at a faster pace.  

    Too was cute but small for $500 a night and we noticed right away that it was conjoined on both sides.  Fast forward to 1 AM our neighbors return from their night out and are by no means yelling just having a normal conversation and I kid you not I can hear every word.  I try and put an extra pillow at the base of the door to muffle it and no luck, so thank you for the update on your windows in the sunroom I know now that they are nice.  Called front desk to let her know she puts me on hold, returns and calls me by the wrong name because your system has come up but you never updated who is where in the hotel, fine whatever.  Offers to change rooms did us, sounds good but then asks if I'm packed um no it's 1 AM we were sleeping so I ask if they can just send up keys.  

    New room is nice but I sat awake, hungry because I'm pregnant and annoyed for another 30 minutes. I'm appalled to have to pay $500 a night to stay here, the hotel is nice just not that nice.

    15/02/15 | Link | Rating: 2.0
    577. Doug G.
    This is the real deal old school fancy swanky place. The lobby is huge! They have a tiki bar at the lower level of the hotel. Unfortunately none of the employees told us that. I had to watch a Anthony Bourdain show to learn about that (after we left of course ). Great location in SF. Parking fee is about $40 a night so might not be best for budgeting couples.

    10/05/15 | Link | Rating: 4.0
    578. Greg H.
    The Fairmont is a San Francisco landmark. The historic building is beautiful. The location and view are unbeatable. There are some great restaurants within walking distance, but my wife preferred a cab when wearing heels.

    The restaurant / bar is fun! The rain storms and ambience are just fun.

    It is a great facility for meetings. The food and service for our meetings was very good and the staff paired some great wine from Napa. They helped us make some winery choices for our trip to Napa and Sonoma after the conference. The view from the meeting rooms was fantastic.

    30/03/15 | Link | Rating: 5.0
    579. Cece E.
    My favorite over-the-top holiday display in a hotel in the City. A life sized gingerbread house you can walk through, a towering Christmas tree, a gingerbread dog house and twinkling lights take up residence amid gilded walls, marble columns and a pianist tinkling the ivories on a grand piano. Elsa wanders among guests bestowing hugs and posing for photos. A. and I scored a settee and enjoyed a $3 gingerbread man and a $10 adult hot chocolate spiked with Baileys.

    TIP: Go visit early in the season. My sister and her family visited the last weekend before Christmas and it was uncomfortably crowded. They didn't have as much fun as I did as I went early in December.

    08/12/14 | Link | Rating: 5.0
    580. ClosetDork ..
    A+++ will go again.

    I'm referring to their Christmas brunch buffet.  

    Food-wise, while not as expansive or fancy as the one at the Ritz-Carlton Half Moon Bay (unlimited beluga caviar, anyone?), it has high quality fixin' that we love (I for one am no fan of caviar anyways).  The prime rib station was the group's favorite, followed closely by the omelet (I know, I'm easily pleased).  Then the Willy Wonka-themed dessert buffet was made even more amazing by the availability of grape Fanta (!) by the bottle - I grew up on those things and I couldn't remember the last time I had it so it was more than just a nice surprise.

    The room they had it at, the Crown Room, was fantastic. It occupies the top floor of the hotel, not very large but was set up properly so that it didn't feel too crowded.  Being perched at one of the highest points of San Francisco means that the view was amazing, and I don't think the weather could be any better and the sky any clearer in previous Christmas, so I suppose that made for an even better brunch.

    There were lots of photo ops at the festive lobby.  If you can beat the crowd and make sure nobody else is in your picture with the giant gingerbread house, that is.

    29/12/14 | Link | Rating: 4.0
    581. Herb T.
    One of my favorite Fairmont hotels. On top of Nob Hill this jewel looks down across the city. Awesome views of coit tower, the bridges, Alcatraz etc.  This hotel has deep historical bones in the political and social fabric of Northern California.  

    As a frequent Fairmont guest I used my presidents club certificates and was comped a night in a suite!  Sweet!  

    Fine dining, ballrooms, high end retail, and corporate events make this a busy property in a very busy part of town.  If you have an ability to splurge this is a worthwhile stop over night or several nights if you are in SF!

    26/02/15 | Link | Rating: 5.0
    582. Manda Bear B.
    ********************* 1238 **********************

       1 of my favorite hotels in San Francisco when I staycation, especially during the holidays when they have the infamous giant gingerbread house.

       The Gingerbread Holiday Tea at The Fairmont San Francisco presents the Gingerbread Holiday Tea available after Thanksgiving weekend, and usually the first week of DEC through the year end.  A Christmas Fairy and balloon Elf will provide entertainment for younger guests. Enjoy live Piano during your tea service on the weekends. Children will receive a Nutcracker Ornament and a gingerbread cookie to decorate.

       With a panoramic view of the City and the Bay, centrally located high atop Nob Hill, The Fairmont San Francisco hotel presents a luxurious accommodations, elegant meeting spaces and superb services, a short cable car trip from the bustling Downtown, Financial District, Union Square and Fisherman's Wharf.

      Did you know that The Fairmont San Francisco hotel is the only spot in San Francisco where each of the City's cable car lines meet? I didn't know that either.

       Comfortable bed and pillows, bath robes, luxurious amenities, excellent staff 24 hours.

       Love the Tonga Room & Hurricane Bar as well as the Laurel Court Restaurant & Bar here. They are booth nice place with good food and drinks, although expect to pay more because it's the Fairmont.

        Paid WiFi only, absolutely no reception on my cell phone with AT&T and Verizon inside the hotel lobby!  Valet parking is $65 per night (tax included), or $15 per hour + tax!

    28/12/14 | Link | Rating: 4.0
    583. Ryan C.
    This is definitely a swanky swank hotel in Nob Hill, but it's definitely not one of my favorite places to stay - especially for the price. We were lucky and scored a really good rate with some of points, so we jumped on the opportunity to bunk here.

    When you walk in, you feel like you're Kevin McCallister in Home Alone 2. We Googled it, and this property is supposedly owned by the same peeps that run the Plaza in New York. Our nostalgic feelings were correct and accurate in that sense. The lobby is beautiful with huge amounts of seats, large ceilings and has ample space to lay out and network or catch up with friends.

    Check-in was a breeze and the staff was really friendly and accommodating. Because this is a nicer hotel, every little upgrade or amenity comes with some sort of fee, but they are pretty up front about it so that you can make a choice on whether or not you want to keep your assigned room.

    Elevators to your room are quite small, and if you have more than four-five people without luggage in there at a time, it can get really cramped. If you're claustrophobic, you might want to take the stairs. I didn't have any problems getting from floor to floor, but on several occasions, other hotel patrons had to skip the elevator because it was too full. If it happens more than twice, I'm sure it could be quite annoying. The plus is that they have multiple elevators on every level that take you to different parts of the lobby.

    The rooms themselves are on the small side and the standard rooms only come with one queen bed. Larger rooms come with two queen beds, but we were told that there were no Kings unless you were in a suite. No biggie, but I do look forward to the sprawling out in the sea of space that I don't get at home. You also get a small chair and a desk in case you need to get some work done. Wifi is available to you, but it too comes with a price.

    For being such an upscale hotel, the rooms were pretty old and could use some TLC. There were heavy scuff marks on the wall, the furniture had big dings in it and there was absolutely no view. The bathroom was nice and spacious, but again, you can tell it was old. I did like that the room smelled like roses since that seemed to be the hotel's default fragrance when it came to soaps, lotions, shampoos and more.

    The hotel offers a shuttle back to the airport for $15 a person and is non-stop. It was a quick journey and cheaper than a cab, but if you were going with a few peeps - I'd still prefer to take an Uber or Lyft for about the same amount of money if you're splitting the cost.

    Overall I enjoyed my stay, but I'll make other arrangements the next time I'm in town.

    13/01/15 | Link | Rating: 3.0
    584. Leah S.
    Location, Location, Location. Experiences bias memories, as my experiences here biased mine, but location speaks for itself.  San Francisco is home to many a vivid view, posh pleasures, and divine décor, but not a one in the City can hold a candle to the all-encompassing Fairmont.

    Elegantly crowned atop the hill just north of Union Square, the Fairmont's regal composure is even apparent from curbside. Lavish sweeping entryway opens into gilded ceilings, sconces, and columns, with décor from a long forgotten time. Front desk, bellman, and concierge desk attendants were helpful, professional, and responsive to requests, with an air of respect.

    Our room was the Sutro suite, with breathtaking views to impress even the world traveling visitor. We had a panoramic suite that had unobstructed views from the Golden Gate Bridge all the way to the Bay Bridge, with clear sight of Coit Tower, Treasure Island, and Alcatraz. Stunning is not strong enough a word to express this view.

    The room was expertly appointed, with a perfect combination of soft and hard surfaces, curved lines and sharp lines, and organic materials and man-made. Amenities of the room included house made honey saison beer from honey created on site from beehives on the roof, and divine smelling rose bath products from a local perfumer.

    We got engaged this visit, and the in-house florist specially created a rose petal room addition that left me speechless, and the concierge got us a table at a super exclusive restaurant with little notice.

    Prices are high, but staying at the Fairmont is an experience all unto its own, and dare I say, worth the price. Upon leaving, we said a fond farewell to the Fairmont, but there it remains, ready to impress the next unsuspecting hotel guest. Not to be missed, you won't regret it.

    02/10/14 | Link | Rating: 5.0
    585. Matt G.
    I have passed by the historic Fairmont Hotel many times. But I am not a balla and never stayed or dined at the hotel. This is the hotel that made Linda Evans and Joan Collins famous with a show on ABC in the 80's.

    But I was here to see the homemade Gingerbread house which is built every winter in front of the ballroom in the main level. The gingerbread house is made of 2,000 gingerbread cookies and a ton of various sweet treat that adds businesses for the dentist. There are also a motorized train rolling around the house and tons of figurines for presentation.

    Also there is a 50 foot tall Christmas near the revolving door entrance. Now the hotel knows how to celebrate Christmas.

    The Gingerbread house will be up until after the first week of January of the New Year. Other time, I may need to check out the cool lounge there.

    01/12/14 | Link | Rating: 4.0
    586. Beth W.
    DO NOT STAY HERE!!!

    This hotel was a huge disappointment.  For the small fortune they charged me for a king bed room with a city view ($540), I expected the most beautiful, impressive, and clean hotel room I have ever seen.  What we got was a nice hotel room.  That's it; it's nothing more than "nice."

    - The room was very small
    - They don't offer free wifi, which is ridiculous at that price
    - There was no toilet paper in the room when we arrived
    - There was a bobby pin in the shower
    - There was makeup on one of the washcloths
    - There was pee on the toilet seat

    These things are completely unacceptable for a hotel of this caliber.  Our room should have been clean, at the very least.

    Also, you could tell that the room hadn't received a deep clean in about 10 years, which is disgusting.  

    Side note: I would not recommend staying in the financial district if you're on vacation.  Save your money, and find a more visitor-friendly location of San Fran.

    07/05/15 | Link | Rating: 1.0
    587. Tiffany T.
    The Fairmont is everything you would expect from a hotel in this category. Fantastic location, beautifully updated, clean rooms and amazing view from the tower! The staff was extremely friendly, helpful & professional.

    The only complaint I have is the shampoo smells super manly & musky. Imagine a weird mix of Hugh Hefner's cologne and sex panther. Ladies: bring your own!!!

    We ordered room service for breakfast and it was above average but my eggs weren't prepared as requested which was disappointing considering the price.

    Overall, fantastic experience and I'm glad we stayed!

    Tip: it seems like a short walk from the train but the hills make it more of a challenge than you'd think! Wait in line for the trolley tickets or take a cab... and don't try to do it in heels. No matter how cute you look in them! Ha!

    08/02/15 | Link | Rating: 4.0
    588. Ash M.
    I walked up 3 mountains to attend a wedding here... 3 MOUNTAINS! At least I got the best ass workout of my life walking up the hills of SF ;)

    Sitting atop Nob Hill like the castle/mansion it is, the Fairmont is absolutely glorious.  It's everything you'd expect a 5 star luxury hotel to be. Marble everywhere, friendly service, etc. We were in the garden pavilion for the wedding, which was lovely, albeit a little loud due to street traffic. Cocktail hour was held in a small room adjacent to the garden, and then we were shuttled up to the Crown Room for the reception. The view from the Crown Room....AMAZING. Panoramic view of SF. Ugh, I die.

    The food was also AWESOME. It started as hor dourves during cocktail hour - which included a great cheese plate, spinach triangles, egg rolls, lamb lollipops, fried mac'n'cheese, etc...all good. For dinner, there was a scallop starter that was very very good, a salad that had a nice big hunk of brie, and some bread with butter. I got rack of lamb for my entree, which was (a) HUGE and (b) cooked perfectly (herb crusted and pink in the middle). It came with a side of potatoes au gratin with gorgonzola (a little strong, but potatoes are always delicious), and veggies. Unfortunately, did not get to eat cake as dancing commenced and all thoughts of dessert were deserted...(that was an awful play on words, sorry).  

    Anyways, my only complaint was that the wedding planner shuttled us up to the reception room way too early. They shoo-ed us out of the cocktail room and started setting up for another event, when the Crown Room was not ready/not set up. But otherwise, wonderful wedding (for a wonderful couple!).

    PS - Tonga room - sooooooo cheezy, but so fun. Also, closes literally at 1am.

    21/03/15 | Link | Rating: 4.0
    589. S H.
    For our 10th wedding anniversary, we wanted to spend a romantic weekend in San Francisco and when deciding on where, the Fairmont Hotel on Nob Hill popped into mind. I had always wanted to stay there and since it was a special occasion, it sounded like the perfect place. We have stayed in several SF hotels (the W, Intercontinental, Grand Hyatt, etc.) and have always had good experiences so I assumed the Fairmont would top them all. I am sad to report that it didn't for several reasons.
    When I booked the "Deluxe King Room with City View" for two nights, I made a point of writing that we did not want to be put in a room by the elevator since in the past when we've been placed by an elevator, there had been noise so I didn't want that during our romantic weekend, but when we checked in and went up to our room, it was right next to the elevator. The room was also nothing special and quite ordinary to be honest, which for $350+ a night, was disappointing on top of its location. Annoyed, we went downstairs and inquired about moving rooms but the only other room in that category was also by the elevator. We could upgrade our room by paying another $50 a night but we didn't want to pay that extra amount. In many of the reviews I had read prior to booking at the Fairmont, everyone wrote how they were upgraded for free to a next category room and how that was a norm but this was not the case in our situation. I had hoped since they ignored a specific request that they'd at least upgrade us for free but that was also not the case. We decided to stick it out in our room.
    The next issue was the lack of acknowledgment that it was our anniversary. I made a point of writing that we were celebrating our 10th wedding anniversary but there was no "Happy anniversary" of any kind. In other hotels, when we've said it's our anniversary or someone's birthday, they have always kindly acknowledged it with a card and a bottle of wine or some fruit...something! But at what was supposed to be one of the nicest hotels in SF, absolutely nothing. It would've been a nice touch and would have made up for the room placement. Very disappointing.
    Another problem with the Fairmont is the lack of free WiFi. I feel like in this day and age, free WiFi is usually the norm, at least in common areas like the lobby but not at this hotel. Another disappointment.
    Parking is ridiculously expensive at $58 + taxes but luckily it was included with our hotel rate so I can't complain about that but it isn't included in all room rates!
    All in all, we will not be staying here again and it saddens me to think my idealized thoughts of The Fairmont Hotel were forever altered by our less than ideal stay there this weekend....

    05/04/15 | Link | Rating: 2.0
    590. Cocomero M.
    I'm writing this review because I am disappointed with humanity. Before I begin, tea is a 4 star and service 2 star.
    I took my cousins from Taiwan to the Fairmont for some authentic afternoon tea. The waiter was very impatient with us. He rolled his eyes at us so often that I feared his eyes would fall out of the eye sockets. We were just ordering. We didn't ask anything out of the ordinary. I had to translate but that's normal. He was just plain rude. But when we see him interact with guests from another table, he was pleasant and entertaining them like a court jester. Yes, the other guests were Caucasian, we were not. The waiter was... Asian. Chinese to be specific. Cantonese if you want to be even more specific because I detected the accent. It really didn't matter what ethnicity he was, he was a racist SOB. I asked to speak to the manager. I told her the situation without mentioning racism. She had a talk with him and he changed his attitude. He was on his best behavior. But after talking to my friends they said I should've changed waiters because gratuity was mandatory. I really should've.
    I am disappointed in humanity because being dissed by your own kind is worse. He probably felt superior but had to serve us and that's why he behaved that way. But I just feel sad because I never looked down on him or anyone just because they work in the hospitality industry. Anyway, the tea is good. If you run into a waiter with a last name composed of two letters, observe him and comment and let me know if he's changed his ways. I hope so.

    15/04/15 | Link | Rating: 3.0
    591. Siren S.
    My review combines experiences of six stays over the past four years.  Here are some tips, especially for first-time guests:

    If you plan to stay just once, I heartily encourage you to splurge and book a corner suite in the tower, high floor.  This changes your stay from pleasant to spectacular.  There is nothing like walking into a suite splashed in sunshine, the city at your feet, the bay and bridges in the distance.

    If you plan to make more than one visit, start with the main part of the hotel.  The rooms are lovely, and most have city views.  On the following trip you must stay in the tower on a high floor.  You probably won't want to leave your room!

    Check in is easy and pleasant, with various degrees of enthusiasm or interest with the several employees we dealt with.  On a visit in Nov., 2014 we checked in at 3 p.m., but had to wait an hour before the room was ready.  We had a drink in the lounge, but I did ask that it be comped, and they agreed.  That was the only time we had to wait.  (We've never checked in early, so I don't know if that's ever possible.)

    If you need your bags right away in the room, it's best to schlep them yourself.  We were given an estimate of an hour wait, so we carried our own, and do each time.

    Sign up online for the President's Club in order to receive free wifi.

    The Tonga Room is exotic, and I believe it's written in the hotel's bylaws that guests must have at least one umbrella drink.  They pour with a heavy hand, so beware!  Stay for at least two "storms."  The food isn't my cup of tea, but  the experience is unforgettable.

    The breakfast buffet at the Laurel Court Restaurant is delicious, and a good value for the quantity and variety of food.  For $34 (I think) you can choose from eggs, cereal, fruit, oatmeal, juices, coffee, tea, toast, cheese, smoothies, scones, muffins, and more.  The servers are very efficient and keep your juice or coffee pot filled with nary a wait.  The omelette ) chef is very nice and whips up a mean omelette.  

    Dinner at the Laurel Court is elegant, such stunning surroundings. For vegetarians  it's not idea, as they are few non-meat items.  I would love to see a simple pasta entree, and have mentioned that to the servers.  The salads are very good.  The coffee is delicious, and served so elegantly.

    Cafe Centro is great for pastries, sandwiches, and snacks.  The employees are very friendly.  At 5 p.m. pastries are marked to half price.

    Housekeeping is flawless,.  They honor your "do not disturb" sign, do a beautiful job in the room, and arrive quickly if you call for extra towels, etc.  At night they do a turn-down service (no chocolate, alas!) without the guest having to request it.  

    On New Year's Eve 2014 a toilet had troubles, and an efficient, nice repairmen came very quickly, fixed the problem, and was out the door within minutes.

    Check-out is easy, especially if you view your charges for accuracy on the TV.  I've been lucky to get Linda for check-out, a delightful, personable employee.  When I asked her something she said "You're the boss, it's totally up to you."  I like that!  Linda is a gem.

    A couple small things:  we're signed up to receive daily newspapers, but on our last stay we received only one of three.  I noticed other guests had them by their doors, so I'm not sure what happened.

    On our last trip (April, 2015) I noticed there were no coffee/tea mugs in the cabinet, so phoned to request them.  They didn't arrive, and we left the room for a few hours.  When we returned, still no mugs, so I called again.  When I said there were no mugs  there was silence on the line.  Weird.  Instead of saying "We'll have them sent right up" (ideally!), I had to ask if they could be sent up.  The girl hesitated, and then said they would.  I can't help feeling at an establishment of this caliber there shouldn't really be  awkward pauses.  It turned out the mugs had been put in a different, low drawer in the cabinet.  This is clearly a very minor matter in the scheme of things!

    When we checked out (April, 2015) our driver was meeting us outside of the hotel.  It's a tight area with cars coming and going and taxes, etc., but the employees in control were less than gracious with him, to put it mildly.  That was unfortunate, as that's the last thing you remember.  I felt bad for the driver, a nice fellow who was trying to follow the instructions.

    On previous trips when we were driven to the hotel doormen would be standing there, but no one opened the car door.  I'm not royalty, but this is a gracious gesture hotels of this stature normally observe.  (At the Palace Hotel the doorman not only opened the door, but checked our taxi to make sure we'd not forgotten anything!)

    Well, that was quite the opus, and I haven't even reviewed the room!  Comfy bed, soft linens, lovely marble bathroom, great lighting, nice little reading lights on the bed, blackout curtains, great water pressure in the shower.   A glorious, historical hotel.

    12/05/15 | Link | Rating: 5.0