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Grand Hyatt San Francisco in San Francisco, CA

Grand Hyatt San Francisco in San Francisco, CA


Rising high above historic Union Square, the Grand Hyatt San Francisco is surrounded by the financial district,premier shops, restaurants and theater. Guests experience the beauty of San Francisco with our breathtaking views and superb accommodations.


Established in 1973.

Hyatt on Union Square opened on January 16th, 1973 and reopened in 1999 as Grand Hyatt San Francisco after a $25 million renovation.  A $70 million dollars most recent renovation was completed in 2011.

The Grand Hyatt San Francisco, situated in the heart of a world-renowned shopping area, with hundreds of shops and boutiques, the theatre district, cable cars to Fisherman's Wharf, and the country's largest Chinatown just steps away, plus spectacular views from each of the 660 luxurious guest rooms.  

There is a business center on the 2nd floor, a fitness center on the 35th floor and an American Bistro located on the Mezzanine level of the hotel. OneUP restaurant delivers casual luxury in a chic and social atmosphere. This vibrant restaurant incorporates artisanal bounties that are thoughtfully sourced by our culinary team and brought to life using classical cooking styles. Complementing the restaurant, an upscale Lounge creates a buzz with live music and hand crafted cocktails.


Company Info:

Rating: 3.79

Address: 345 Stockton St, San Francisco, CA, 94108
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (433):

1. Nick C.
I had the good fortune of staying at the Grand Hyatt in SF recently.  While there are many hotels that boast that they're near Union Square, this one is actually right smack in Union Square - a very short walk to upscale shopping and restuarants.  The hotel check in was pleasant and the lobby, while nothing too fancy, was right where the elevators were to our room. No long walking through a maze like conditions like some hotels.  Our room was fantastic, not small with a comfortable king sized bed and large flat screen TV.  The view of Coit Tower and Alcatraz was what I call a room with a view.  The bath room was around the corner of the room as was the large closet, giving the whole place a much larger feel.  Since it's located right in the middle of Union Square parking can be scarce and high priced.  We stayed on a Saturday and opted to park in the underground garage at Union Square and then moved our car to street parking after 6 saving a few dollars in the process as the hotel charges $40 for the same parking lot.  Overall the hotel had a great luxurious feel to it in every way and the best part was we got to stay at a very discounted rate of $85.00.  We would definately stay here again and would recommend it to our friends.

10/04/08 | Link | Rating: 5.0
2. michael w.
totally disagree with the 2* review... lobby is nice but disorganized (yes, not grand) but the location is great (1 block north of Union Square, rooms were smart, beds were fantastic (tons of pillows, classy and comfortable bedding) and the view was spectacular (coit tower, transamerica bldg, bay -- first time i've had such a view with a Priceline bid).

27/01/06 | Link | Rating: 5.0
3. Panos D.
I have to start by saying that my review of the Grand Hyatt is a bit skewed based on the "special" treatment that my girlfriend and I received when we stayed here.  Know one of the main people at the Hyatt, so he was able to give us the best room in the hotel for a bargain price.  This suite was made for the corporate leaders of Hyatt in mind; basically they are the only people allowed to stay there alone with a select group of VIPs.  The suite must have been somewhere between 1500-2000 square feet.  It was almost like a small house.  The furniture was amazing, and definitely one of a kind.  There was a giant flat-screen TV with DVD player and a large selection of DVDs and an iPod with speakers to boot.  There was also an espresso machine in the living room as well.  The bedroom had a beautifully decorated king size bed.  It was extremely comfortable.  The shower was huge.  Atleast 8 people could have showered comfortably at once; it was that big.  There was even a large hot tub in the back corner of the room.  Again, very big in size.  All in all, this has got to be the most amazing room in any hotel.  As far as the hotel goes, the staff were very friendly and were able to accommodate any requests that we had.  If you are planning on taking a trip to SF and want to stay by Union Square, then this is definitely the best hotel to stay at.

18/02/09 | Link | Rating: 5.0
4. Reggie M.
im quite disappointed that this was a grand hyatt.  i think ive stayed at best westerns, minus the good toiletries, that were better than this place.  yeah, the room was small, but expected b/c it is in san francisco where space is limited.  the room was very clean,  the bed was high and definitely comfortable with lots and lots of pillows.  there was no problem with the heating of the room.  i would have to say some of the furniture, especially the dressers were dated,  the towels were a bit rough.  this hotel is very busy, and the wait on the elevators can take up lots of time.  i dont mean to be a snob, but when you go to a hotel of this expected caliber, the biggest disappointment i had was that they did not supply you with shower slippers or a robe....i can understand the robe, but c'mon SLIPPERS at the Grand Hyatt!!!  WHAT???

19/12/06 | Link | Rating: 3.0
5. Nicklaus M.
every time i get drunk in SF and miss the last bart train home i stay here. and every time they hook me up. i usually end up booking at the last minute and they always give me the bigger room at the best rates!!! i dont know why or if this happens to anyone else, but last time they gave me a deluxe suite (which is 2 joined rooms 2 kings and a living room) on the 33rd floor for $200 on a friday night!! the views from the rooms i have stayed in were just amazing, looking over the city in all directions. even though my only complaint is that room service stops @ 11pm, they still provided me with information on who delivers and even connected me straight through. i love this spot...

23/05/08 | Link | Rating: 4.0
6. Jared G.
Had an exceptionally pleasant experience here.  Plusses: great location, exceptionally friendly and prompt service, nicely kept rooms, good food, delightful Regency club experience if you can swing it.  Cons: no water facilities (hot tub, pool, etc), small old TV.  Remember to bring an ethernet cord if you don't want to pay for wireless.  I'm disappointed as a rule in the Hyatt chain's high priced wireless.  However, we get a ton of free Hyatt nights from my wife's work travel and this was a great place to spend them.

19/02/09 | Link | Rating: 4.0
7. Hash k.
Unless you get a room with Union square view it's not worth staying at this place. They got a bar with great views of San Francisco skyline, ironically the bar is not that great.

02/03/06 | Link | Rating: 3.0
My husband's brother, wife & 2 kids stayed here when
we used to have a 1 bdrm apt.

We turned in 100K United Airlines points in for them
so they could stay.

They were psyched to be staying a block (?) from Union
Square (nice after-trip bragging rights), but thank
God they didn't know much better. The rooms were small
and out of date. Parking -- forget about it. Lastly,
the front desk staff was especially ambiguous to the
young family.

01/06/06 | Link | Rating: 2.0
9. cecille p.
nice bar and lounge and dining...love to see the city site!

22/01/09 | Link | Rating: 4.0
10. Vy N.
My BF took me here for our 2 year anniversary. When we arrived on the 36th floor for our reservations for dinner, we were immediately seated and given menus. Which in the menus they put Happy Anniversary right on top of the menu, which was nice. We started off with some wine and bread and each had a bowl of the BEST CLAM CHOWDER I've ever tasted (I'm a huge fan of clam chowder). I ordered the filet mignon and my bf ordered some type of fish. I didn't think the food was good at all for the price it was. $52 for salty ass filet mignon and $28 for some tasteless fish..uggghh...I was ready for desert already. We had the baileys creme brulee and ice cream. The manager came out and spoke to us which was really nice and offered to pay for one of our deserts which was great. Overall the stars are for the CLAM CHOWDER and creme bruleee. THat's about it. The bill was about $150. Next time I come back I will pass on the entrees and only get the clam chowder and desert.

26/12/08 | Link | Rating: 3.0
11. Nathan H.
Great location. Very convenient to Union Square and walking distance from the Powell St BART station, which is nice. Rooms were pretty average for someplace called GRAND...would seemingly give it a much classier distinction. However, this place gets 4 stars from me for their service, which is just as important as the actual accommodations. From the minute we arrived in the door, it was great great service. It went from great to exemplary when they went above and beyond when they found out it was my birthday. The concierge sent me up something special for my birthday which was great. The bellmen were all super when they heard it was my birthday as well. The front desk clerk offered me a room on any floor I wanted...which is tough to say on New Year's Eve in a packed hotel. It was just a great experience. The only negative I had about the whole place was the elevators, which were a little small and cramped for people and bags. you could only with about 6 people with bags in a elevator. Otherwise, a great hotel that I was even able to priceline at a good price. I would definitely stay here again.

02/01/09 | Link | Rating: 4.0
12. Michelle G.
Great views, hotel staff and rooms. You are definitely paying for location though. As nice as the rooms were, the AC was not very efficient and the tub drains were slow so I was always in several Inches of water. The pillows were way too soft and the comforter was like an oven, but there was no other sheet to use. I was redeeming a free night so my reservation was split in two, one for free night and one for rest of the nights. Despite confirming that I would be in the same room a week prior, when we arrived I was told that a room hadn't been assigned so we would have to change rooms on the 2nd night. Website said there was self parking which is typically free. When we arrived though, the only 2 options were valet for $55 a day or "assisted" parking for $35 a day plus tax and fees. There were hidden charges everywhere which was very upsetting. And at the Grand Views restaurant, when I asked our waiter to recommend a medium body red wi e, he said "merlot.". Wow, thanks for that... And so it was at the Grand Hyatt San Francisco.

25/07/11 | Link | Rating: 3.0
13. Liz D.
outdated - tired tired tired...no reason to go....went for a business event food and service is mediocre....pass...this place is a no go...

10/08/11 | Link | Rating: 2.0
14. Katie T.
So I've been doing this thing lately (um, twice) where I stay in a hotel in Union Square and I pretend I'm on a exotic vacation in...San Francisco. It actually works really well because the fam used to vacation here when I was little, so I still get really excited to walk from Macy's to Nordstrom's (and now Bloomy's) and to see the trolley and go to Fisherman's Wharf. My friends find it really odd since I live on Clement and 22nd Ave now but take the 1 bus from my house to Powell and see if you don't feel like you're going on a journey. So this time I got fed up at work and wanted to try Priceline and (as usual) didn't have the funds to actually travel somewhere using gas or a plane so I popped in $130 for a 4-star hotel in SF and ignored the warning that went something like "no one has ever paid this little for the kind of hotel you want and you're a cheap bastard for even making this laughable offer". The Grand Hyatt accepted, I called up the so and let him know that I had special plans (he lives four blocks away from the hotel so it's even weirder, but he indulges me and doesn't turn down a free night away from roommates). Anyways, the Hyatt Grand is fine. Amazing location if I didn't live here, great king bed with lots o' pillows. I asked if they had a room with a view at the desk and the check in guy looked at the price I paid, said he had a view room available and gave me room 1403 which has a spectacular panorama of the hotel next door (and some sidewalk). Fine, but don't tell me it has a view. I meant THE view not the view I have from my apartment. The bar is awesome, it's the perfect romantic look out spot and actually pretty functional if you're exploring where to move to in the Marina, Russian Hill, Nob Hill, Pacific Heights or Fisherman's Wharf because you get a bird's eye of all those areas. The hotel is standard, but very clean. Make sure you get a deal though, because it seemed like lots of people do.

10/09/08 | Link | Rating: 4.0
15. Bradley V.
Great service, nice rooms. Comfy beds

13/02/10 | Link | Rating: 4.0
16. Ana M.
Great location, close to restaurants and shopping. Clean, large rooms. Parking deck located around the corner. Expect to pay about $35 for overnight parking. The hotel overall needs to be updated, but I would recommend staying here.

04/11/09 | Link | Rating: 4.0
17. Heather S.
We went to this place for a night out around Thanksgiving.  We Pricelined the room for something like $60.  Typical Hyatt, although this place was certainly less service oriented than most Hyatt's.  The room was clean and large. The bed was Hyatt's usual comfortable bed.  For a hotel in a busy shopping district, it was pretty quiet.  No like New York where you hear trash trucks all night long.  The clientelle at this place is much more touristy than the Hyatt in the Financial District.  It was nice to have a hotel right in the Union Square shopping and theatre area.

27/12/09 | Link | Rating: 3.0
18. Manny F.
My usual spot when I stay in the city- great spots in walking distance, especially if you work in the Financial District.  #1 choice in SF city for business.

14/07/07 | Link | Rating: 5.0
19. Bill G.
One of the better places around Union Square. Quiet, large rooms, great concierge staff. News flash: Parking blows! (ok, it's not news anywhere in the 7x7). $85 a night on priceline.

02/12/09 | Link | Rating: 4.0
20. Nathaniel S.
Stayed there a few nights ago for the first time. I frequently stay at the Hyatt Embarcadero, but it was sold out. The room was nice, clean and comfy. The staff were unbelievably uninterested and, sometimes, rude. When I asked an attendant if the bellman could get me a taxi, he told me that it wouldn't be any quicker if I went out and hailed one myself. FOUR-STAR HOTEL! (?)  The room service attendant on the phone was nasty as well, and when he tired of my litany of questions (3) told me that he wasn't going to stay on the line while I made up my mind. So I chose the nachos. And they were disgusting.

Also, after roaming around in circles, obviously lost, on the first floor for several minutes in front of a couple of attendants, I stopped to ask one where the ATM machine was. He paused. And pointed. POINTED. Didn't open his mouth.

In short, I won't be returning. 2 stars only because the bathroom was so nice and the beds were quite comfortable, but with that type of staff, I'd prefer less comfort.

26/06/08 | Link | Rating: 2.0
21. chongkul y.
location is the best.


I've utilized one of bidding online booking site to reserve a room at Grand Hyatt. it seems Hyatt is also using these site to attract travelers.
anyway, I found out there were lots of hidden charges that front desk was asking me to pay when I got there.
so be careful.

I would not recommend.
and it was only 20 dollars cheaper than I would pay through hyatt.
and parking was $60 per day?

my mistake.

15/06/09 | Link | Rating: 3.0
22. Rod F.
stayed here last year for new years. nice hotel, great location, union square, right across from vessel

17/05/10 | Link | Rating: 5.0
23. Tammy C.
I like the bar on the top floor where you get an excellent view of SF! Great place to relax and have a drink! The view is slightly better than the one at Marriott. Service was slow but who cares when you have the whole evening to wait for the SF named drinks?!

12/02/07 | Link | Rating: 3.0
24. Carla B.
Having gotten a rate of $143/night on a AAA promo, decided to stay at the Grand Hyatt instead of one of my usual haunts. In this instance you gets what you pays for. Upon checking in, we were handed a sheet of paper which claimed that due to the storm activity, there might be some noise in the room. what we actually had was creaking that went on all day and all night. Supposedly due to the earthquake retrofitting. Barely slept due to the non stop noise. Apparently higher floors are worse. Bed was comfy, sheets soft, towels awful, no robe, minimal toiletries, and t.v. was totally old school with barely any channels. Not what I was expecting from Grand Hyatt. The listed price for the room was $269/night. Plus there was the rip-off valet parking. $55!

25/02/08 | Link | Rating: 3.0
25. Rob C.
impressive top floor dining room panoramic views of the city (Grandviews)

25/10/09 | Link | Rating: 4.0
26. jamie c.
the rooms have a nice view with a good location. the bar restaurant thing at the top is very hip - great view at night time.

13/04/09 | Link | Rating: 4.0
27. Rosalee C.
the significant other & i go stay here at least once or twice a year. why? i guess because we first stayed here conveniently located in front of union square a couple years ago and turned it into a sentimental thing.

we always get the 'romance package'. don't know why because it's an extra $50, which includes champagne, chocolate covered strawberries and complimentary continental breakfast for 2 in your room. the grand continental breakfast includes a glassful of mixed fruit, cold croissants, coffee, oj, and a skinny shot of some sort of smoothie. i'd rather have eggs, bacon, waffles, and pancakes for breakfast, especially in a hotel. so, we eneded up ordering other breakfast and paid anyway. we had the belgian waffle, which was cold.

4 stars for customer service.

26/12/07 | Link | Rating: 4.0
28. Veronica G.
My Grand Hyatt experience....(get ready to laugh/ look at your computer screen funny)
    So my friend Robin and I decided to catch up one Labor Day weekend by having her spend it in SF visiting me. After three horrid nights of hostel (hostile?) living which included my towel going missing (no lie! We think it grew legs from the true sh!teousness of it all) I threw a fit. We're talking embarrassing, whimpering, screeching fest that could put any child in a candy aisle at the grocery store to SHAME! I pulled out a cash bribe, marched to the internet booth and went on hotels.com and reserved the first 4 star hotel on the list. It happened to be the Grand Hyatt. We packed up our stuff, said sayonara to the hostel and caught the first cab we found.
      Well this is was the start of our problems. First off, we had a psychotic suicidal cabbie! How can you tell if he's suicidal versus just psycho you ask? Simple. WHEN HE DRIVES ON THE SIDEWALK AND SAYS "I DON'T REALLY CARE." bad move bad bad move. So we get to the hotel, shaken but more or less ok.  We confirm our reserveation made within the hour and get taken to...a room with one bed (we asked for two natch). I go downstairs (because our bellhop just looks pissy) and get the keys for the next room. We go to the next room. Closer to what we are looking for but I had requested a smoking room. So this time bell hop man says he'll go downstairs. Twenty minutes go by. I go downstairs and explain what's up.  Somebody is on the case about the room and someone ELSE is looking for the bellhop. Nearly a half hour after THAT (by this point Robin and I have cracked open a bottle we had with us in our bags and are swigging in the hall) the manager comes up to us to take us to our new room. When we ask what happened to bellhop guy the manager tells us something to the effect that his services would no longer be welcomed by the hotel. WTF?!?! Did he get fired? Did he quit? Inquiring minds want to know?
       The room itself had kind of pretend fancy in an 80's way furniture (think wannnabe Ethan Allen) However we got THE BEST view of SF I have seen in my life. Think the Bay towards the GG bridge through all of North Beach, Financial Dis., Bay Bridge, etc. The one thing about this that bothered me was that oh yeah THE BALCONY IS SLIGHTLY SLANTED DOWNWARD. We were on the 32nd floor. I'm not afraid of heights but that's not a good feeling to have.  
        I actually probably wouldn't even give this place three stars had the following event not occured: So Robin (being bi) wanted to come to SF for some meaningless hot sleazy lezzie action (her words, not mine). Seeing that she hadn't been with a guy in four years and is well connected here in SF I thought this was entirely possible. Yeah.....she met a guy named William. She went to the End Up and brought him back to the hotel. He plays music in the circus (the "doo-doo- doodle-doodle-oo-doo-doo" thing? yeah that's him). They fell in love. Apparently they're getting married. I wish them nothing but the best. So yeah Grand Hyatt consider yourself lucky because you got an extra star because one of my best friends spent the night with her true love in your confines!  (Side note: I wonder if they'll be staying here for their honeymoon?)

13/04/07 | Link | Rating: 3.0
29. MonkeyPants S.
This hotel sucks a fatty.  The staff are HORRIBLE - rude, mean and uptight.  Never again.  I stayed here this weekend with two friends and have NEVER experienced such behavior from hotel staff before.  Not sure if they were being especially sensitive because there happened to be a big convention staying at the hotel at the same time, but it was awful.

14/04/08 | Link | Rating: 1.0
30. mel m.
We stayed at the Hyatt on 1/19/08 in room 1120 on the 11th floor. I was impressd with the room. Hotels seem to ding priceline customers, but the room was good in size and had a fantastic view. We were overlooking union square and all of the department stores and hotels in the area. The bed was comfy.  They didn't provide as many toiletries as other hotels only shampoo, conditioner, and soap. But I really liked the tv in the bathroom, actually it's a color tv not the black and white the other reviwers described. I wished they had a pool and jacuzzi. They have a business center and gym.

21/01/08 | Link | Rating: 3.0
31. Stephen B.
Whenever I have to shit and I'm within 20 blocks of Union Square I always run to the Grand Hyatt.

10/04/07 | Link | Rating: 4.0
32. Katherine C.
Nice staff, very affordable .. great food.

13/05/08 | Link | Rating: 5.0
33. Y r.
Well what can I say about the Grand Hyatt. I got to really say that its a really a nice hotel, great location and excellent service.
We actually had our wedding reception there.  But before that our room was the honeymoon suite. Views of the bay and golden gate bridge. The city look so small from 34Th floor. Huge room. They also give you a club lounge card, located  on one of the lower floors. There they give give free breakfast, lunch. But the best thing about that is that at night its a open bar, free drinks.
I mean Gray goose, patron tequila, whatever you want FREE.
The whole wedding party was in there the night before. Hah, we shut it down.
We did also dine at the grand view restaurant and the food there is okay not bad. Breakfast was really good and you cant beat the views from there. Really nice. We had our cocktail hour in a room off from the grand view restaurant. I think it was called the sky lounge. A room with views of downtown and Union Square.
For our wedding we had our reception in the grand ballroom. A huge room that divides in two. We had the whole room.
It's actually downstairs but it kept it very private for a hotel reception.
Overall we were very satisfied with our venue their service was excellent. We are planning to go back for our 1st year anniversary.

17/07/07 | Link | Rating: 4.0
34. David C.
I'm a casual fan of the Hyatt.  I think overall they have very nice and well maintained properties.  Well, at least they are better than the free rooms I get with my friends and their kids running around house.  Anywho, I liked this property in particular because it is right in the middle of everything.  I received a nice room overlooking Union Square.  I got a handicap room, even though I'm not handicap.  I hope it wasn't because of the way I looked.  Not as many things to do IN the hotel as say the Westin St. Francis.  But then again, how often do we actually do things in the hotel when you're right in Union Square?  Puh leeze.  Excellent hotel, excellent location, and services.  Keep it simple, like plain vanilla.

18/06/08 | Link | Rating: 4.0
35. Troy H.
Come on, you can do much better in Union Square! If you get a great deal on the room I would suggest staying here. Otherwise, it's at best ok (not A-OK).

02/11/08 | Link | Rating: 2.0
36. Lauren L.
I would like to clarify something before I begin: my review of five stars is contingent upon the fact that I scored a $100 room at the Grand Hyatt on priceline.  For $100 ($122 with taxes), the Hyatt is amazing.  The service was exceptional and very friendly despite the fact that they know you underpaid for the room.  The bed is just as Heavenly as the Westin bed and I loved the king size.  There are millions of pillows!  The curtains block out EVERYTHING.  We slept until 11 am.  I was a bit miffed that they don't give you free coffee for your little shit coffee maker.  I am willing to overlook this because I paid a bargain price.  There is a Starbucks conveniently located right across the street as well, which is a necessity for me.

01/09/07 | Link | Rating: 5.0
37. Cat L.
Not a bad hotel but I learned my lesson, which is to stay at the Hyatt Regency in Embarcadero when visiting SF. I found it tougher to get around the city from here and rates were higher here than the Regency for comparable rooms. Plus, NO COOL ATRIUM and The Most Expensive Mojitos were had on the top floor bar. At least the drinks were strong. And at least the panoramic view of the city was killer.

29/01/08 | Link | Rating: 3.0
38. Tony Q.
I stayed here in late 2008 while I attended An Event Apart, and thoroughly enjoyed my stay. The Hyatt is a short walk from some nice restaurants, cafes, and where my conference was held (the Palace Hotel). Everyone was very nice and accommodating, and I checked-in without any delay. The room was clean, quiet, and perfect for crashing after a long day of traveling and lectures.

On the second night, I was utterly wiped out from my many hours spent at the conference, and didn't much care to go search for food. I took the lazy route and ordered a quick bite from the room service menu. What a surprise! Amazingly delicious food, and reasonably priced.

Next time I stay, I hope I have a little more energy, and can enjoy the restaurant near the top floor (on the top floor?). I checked up there during my stay, and the menu looked delicious, and the view at night was fantastic.

I'll definitely stay here next time I am traveling to San Francisco.

03/04/09 | Link | Rating: 5.0
39. Eliot J.
you're totally paying for location here.  the grand hyatt DOES have a bar on the 36th floor with a fantastic eastern view including the transamerica pyramid and alcatraz. it also has a janky alarm clock with an ipod hookup, a sliding glass door that doesn't open more than 2 inches, a housekeeping staff that interprets "do not clean the room" as "please clean the room", problems with the hotel employee's union, and a concierge that is unfamiliar with BART & MUNI.

01/09/10 | Link | Rating: 3.0
40. Chris E.
This is a review of the restaurant. I loved it. We had great wine, great escargot (ok, I don't really know yet how it compares to other places' escargot, but it was tasty), great boeuf bourgignon, great whichever-steak-it-was, and ... I can't remember what dessert was. But that was a while ago, on a busy night, so I don't consider that a point against them.

07/11/08 | Link | Rating: 5.0
41. Anita L.
For a Grand Hyatt, this ain't so grand a hotel at all. In fact, the lobby is so mediocre (I'm comparing it to the Grand Hyatts in Asia) it could be the lobby of any hotel. An out of town friend was in town and we went up to the top of the hotel for afternoon tea -- which was, NONEXISTENT. It was quite embarrassing because the Grand Hyatt serves afternoon tea in most of its locations. The drinks were so mediocre and service was crap. Definitely will not bring out of town guests here except to gawk at the view and then leave.

06/11/05 | Link | Rating: 2.0
42. David G.
We gave the Hyatt another try last weekend, definite improvement over the last visit. We enjoyed the couple of restaurants. Room service is only average.

13/05/11 | Link | Rating: 3.0
43. Randolph A.
So I needed to book a hotel to stay for Halloween night for me, my fiance, and four of my friends because the lounge we were going to party it up that night was around Union Square. I used priceline to get the best price possible for last minute deals and I was very happy with the hotel that picked up my bid. I initially placed a bid for $80 for a 3 star and above hotel and in the Union Square East area. I was declined so I put $90 and my bid was taken! With tax and fees, the total came out to $110. I was also surprised to notice that the Grand Hyatt was a 4 star hotel!

When we checked in later that night, the hotel employees were very helpful to open doors and us checked in our room quickly. They gave us the 22nd floor with a view that overlooked the city! It was great!! Also the beds and bathroom were very clean. There was also a mini fridge and other snacks. We did not really have to use anything since we were just there to crash after the night of partying. The next morning, there was a free newspaper on the front door. The only problem I noticed that morning was that the ventilation in the bathroom was not working so when I took a shower, it really fogged up the mirrors. Other than that, everyone enjoyed their stay. Especially for the price I paid for it. The location is another plus because Union Square is just around the corner with all the shops and places to eat. And more so, BART and the Cable Car is just three blocks or so away. No need to drive! I would recommend this place to anyone ONLY if you can get a deal out of it.

03/11/08 | Link | Rating: 4.0
44. Michael A.
i'm a fan.

the front desk is very helpful, VERY accommodating.

the rooms are clean, bed is comfortable enough.

but the list price is way too high, it's like 250 for a room, pfft. use priceline fo sho!!

it's definitely not as nice as the jw marriott or the westin st francis (to be in the same price bracket).. but it IS nice..

the TV is super ghetto.

they give you really nice massaging soap bars.

they also supply you with toothpaste


whoops forgot to mention, there is a parking garage RIGHT across the street, literally.

it's 17 for overnight parking as opposed to the 49 which hyatt charges.

02/02/09 | Link | Rating: 4.0
45. J R.
My husband and I stayed here over the weekend....And I was a little disappointed....We had our wedding here two years ago..So we went and stayed there for our anniversary. I had requested the suite we had when we got married there and instead they gave us this huge room, a hospitality suite, that looked more like a conference room than a hotel room! It had a huge bar and massive table in the middle.. I guess it would work for a bachelor party or something?? ha ha..Also the room was sort of dirty...But they did send us champagne and strawberries because we had gotten married there..And in the Grandviews restaurant all the staff signed a card for us, that was really nice...We also had the Grand Club access...And they charge you for everything in here now! Before it was free booze and food! That was the whole point of getting it! ha ha...What a waste! ha ha..There is an amazing view from the Club lounge, so that is nice.....All in all I still like the Grand Hyatt because of our wedding and the location, but I do feel that the hotel is not as great as it used to be..

29/04/09 | Link | Rating: 4.0
46. Joe T.
I have stayed at the Grand Hyatt  a few times for the location and the convenience of shopping(The shopping whore that I am).  Not only that I usually get a view  of the Bay facing Alcatraz on the Regency Club floor.  If it wasn't for that, I would not stay at this hotel.  It is pretty pathetic that a "Grand Hyatt"  would only have one restaurant on the top floor, but don't fret, you can always grab a decent breakfast at Cheesecake across union square.  Plus, there are many great restaurants in SF.

One time they upgraded me to a suite.  It  had two bathrooms with a large jacuzzi tub in one.  But the pathetic thing is w/ only one 20" LCD TV in the room.  And with the bed about 15 feet away, you can hardly view  the darn images!  But I must say, the view of the bay was amazing!

In summary, this Grand Hyatt is not Grand at all.  Stay for the location, other than that, not worth it.  Better off at the Westin...and indulge yourself w/ a meal at Michael Mina's!

05/01/07 | Link | Rating: 2.0
47. De M.
Perhaps my expectations were high but I'm not entirely impressed.  I stayed at the Mandarin Oriental on a previous weekend getaway in San Francisco, and the Hyatt doesn't compare.  It seems, not a couple notches below, but several. The Mandarin seems just remarkably classier (and the price difference will tell you that) .   Not that the Hyatt is a bad hotel but the sheets gave my girlfriend itchy legs, thin walls allowed noise from neighboring rooms to easily be heard in ours, and $57 for parking???  That's outrageous.  I also expected something a little better than a shower/tub that you could find in a Holiday Inn.   We'll definately pass on this place the next getaway in San Francisco.

I will say the location is excellent, right next to Union Square, a couple blocks from Chinatown and Market street, a 20-25 minute walk to Pier 39.  This is the only reason I'm rating it no less, but no greater than 3.  

Otherwise, if you're looking for a 5 star hotel, this isn't one in my eyes.  A great location can't save it from anything better than a 3.

07/07/09 | Link | Rating: 3.0
48. Dominic C.
It maybe my lack of experience with hotels of this caliber being four stars, but I've certainly come with an expectation of services that I had received from hotels carrying lower stars than this.  
- The lack of free internet whether wifi or via business center had both greatly hindered my visit to San Fransisco as well as degraded the ratings I would've given this hotel.  
- On the last day I was there, I was bothered twice within a 4 hour period by hotel maintenance expecting me to leave early.  It is a growing concern that the hotel doesn't communicate with their maintenance staff as to when someone had checked out or not.  
- The view from my room was not as so wonderful as it didn't look over much though understandably since it was on the lower floors.
-  The TV was not as pleasant as I was hoping for since they were able to inject their own commercials in between the commercials shown between each show.  In addition to this, it wasn't a flat screen nor was it HDTV which is quite saddening.
- No free food continental breakfast. Three star hotel gave it why not four?

This hotel, however, had some redeeming factors that would've otherwise left me giving this hotel one star.  
+ The staff was extremely knowledgeable of the area as after arriving after a long delayed flight they had provided me with a map and moderately concise directions to good restaurants.  
+ The view from the top floor, grandview, was truly a grand view during both day and night.  Though it was much more spectacular while in the night time since the lights of the city had given it a more pronounced almost dramatic view to it all.  A remarkable pianist was performing at the night time which had definitely earned a tip I would normally never have done.  
+ The gym was surprisingly in a really good shape with little to no damage and greatly maintained.  There were charts and information placed all over the place and towels were provided for use instead of having to carry a towel all the way from the room.  
+ The rooms came with ample pillows which were something like memory foam.  This had played to my benefit as I'm too used to sleeping on memory foam beds.  I had took all the extra pillows, laid them across on the mattress, sleeping on them and waking up with out the usual back aches from the bed.
+ Locationwise, this was in an awesome location.  It was in the heart of downtown and a lot of wonderful places are within walking distances, granted a walking distance is measure as 13-14 city blocks.

Finally, the noteworthy that had neither deprecated or appreciated the experience with the hotel most of which I haven't partake.
* An unusually high amount of pornography available on demand.  I didn't partake but I was curious and browsed their collect.  Whatever your interest de jour is, they have it!
* They charge automatically charge your bill if you take anything out of the minibar even if you put it back!
* No pool, hot tub, sauna, or spa which though I wish they did but still wouldn't have used it.
* The mezzanine had nothing much on it that would attract most people as it just had a starbucks, tables, and stairs that leads to a platform that doesn't have anything special to it.  I thought that was quite peculiar.
* Certain features on their tv menu didn't work or just had stability issues as it wasn't able to execute the commands given to them.
* The iHome station made for iPod brand name devices and mp3 players was a nice feature.  I had used the USB port made for the shuffle to recharge my mp3 player, sansa.  It did play the music and worked with it.  Nice touch but didn't give it much of a boost for me to give it a positive or negative.
* The TV in the bathroom with the coffee maker felt a bit out of place but I suppose if you wanted to enjoy your hot coffee while watching the morning news on the can, it can work out in your benefit.
* The rooms came with two phones, one corded and one cordless.  I was a bit confused as to why they would have this in the age of cellphones.  
* The 'balcony' that came with the room was locked down but understandably so due to insurance reasons.
* Mini body pillow?  I have no idea what that long black hot dog looking pillow is for.
* Since located on a slope, I almost was expecting there to be a second entrance to this location.  If I had missed it, well, then it still won't matter as this was neither positive or negative but noteworthy.

The overall feel for this place is almost as if they're looking for every legally available venue to simply charge you.  I had almost began to wonder if they were going to charge me for ice however it took some exploring of the floor to find the ice machine.  

If I was to return to San Fransisco, I would consider other options as I probably would come back here for the grand view as a guest in another hotel.  None of the features are truly worthy enough to get me to turn a blind eye to the competition that I had considered near by.

30/06/08 | Link | Rating: 3.0
49. Arthur W.
Everytime I visit San Francisco with my folks, this is the only hotel i stay at. Why is the only hotel? Well the location, and well it's a hyatt of course! Whether we are here during Christmas, Thanksgiving, summer, spring, the weather here is just remarkable. When it's not so cold, you can exit the hotel, and feel the ocean breeze.. and when it is cold, make sure to wear a jacket, mittens, yes people during christmas/new years, it getz freezing cold. This is me telling you as a fat man, we do have that extra fat meat on our bones, but we can only put up with so much cold, this is cold!!!!!!!  I have been staying at this hotel when FAO Shwartz was still intact.. now it's gone But then again.. there is no specific time i prefer going to s.f. because christmas shopping in s.f. union square is great.. i love it.. it reminds me of new york, even tho i havent been there yet. The hot dog stands are my favorite because well it reminds of you of the movies that are in new york.. lol.... the lighting of the christmas tree during thanksgiving is one of my favorite events in union square.. near the hyatt. it's right near you.. you can either see it up close, or from your hotel room.. hoping that your view focuses on that area... now the hotel itself is great.. its a great walking distance from chinatown, and the staff is always warm and friendly. Although they tend to change every so often. The bell service staff we known one in particular, unfortunately i can't remember his name, he does remember my family coming every so often.. he even remembers me as a kid coming to s.f. staying at the hyatt. which keeps me staying here so many times. When we visit here, we also try to stay at the club rooms.. so we can have access to the club..upstairs.. to enjoy the views, free breakfast, and drinks. The staff that works there we have known for many years now, and it's a great sight to see them there. The rooms at the hotel is pretty good. Although i would love to try other hotels.. especially the one across the streeet and the one in japantown.. but this hotel is remarkable. I love it. i recommend this hotel for anyone interested in staying at a 5star hotel in sf.

24/01/11 | Link | Rating: 5.0
50. Candace F.
This hotel is in a prime spot. Lots of shopping and Chinatown is located just on the other side of the tunnel. I stayed here for a business meeting and the beds are plush. I sank right in and past out. I had a very nice view from the 26th Floor. The only thing was the rattling of the window and wall throughout the night due to the strong winds. But everything else was good. The bathroom was a decent size and they provided the normal shampoo, lotion, conditioner and toothpaste. The banquet food was average and was $75/person. There was a lot of food but it was on the expensive side. The service by the staff was excellent.

27/04/09 | Link | Rating: 4.0
51. Emily H.
I made reservations with my AAA card and got a great price that included breakfast. The views from the restaurant are BEAUTIFUL. You're right next to Union Square and walking distance from lost of great spots.

29/09/09 | Link | Rating: 4.0
52. Lutecia s.
I love this place.  I enjoy the view from the 36th floor.  The staff is really nice, courteous and attentive to your needs.   It's a classy place to go.

18/05/09 | Link | Rating: 4.0
53. Anonymous P.
A basic, no-frills, "four-star" business hotel at Stockton and Sutter.  There's not a whole lot to be said for it, except that Grandviews on the top floor is a laid-back lounge at which to chill.

21/07/08 | Link | Rating: 3.0
54. Sunny D.
Was here for business. Great location if you are using public transport. Rooms act size and lobby typical of a business hotel. Excellent catering and AV staff for meetings. I was disappointed that there was no free wifi. The hotel only offers expensive valet parking, although there is a nearby public lot. $40 by taxi from SFO.

26/04/09 | Link | Rating: 4.0
55. Peanut S.
Today, I walked by the Grand Hyatt San Francisco, and got a "Hello Pretty Lady!" from the nice bellman. This hotel must be awesome!!!

27/07/09 | Link | Rating: 4.0
56. Ryan F.
Gorgeous views of the city. The breakfast on the 35th floor is incredible. AAA discount get's you $50 towards your breakfast. Pays for it! Staff was very nice. As we were checking in, they upgraded our room for free. You do pay for parking. Valet is $50, self-parking is $30. Spring for the valet. Driving in SF sucks. Plan to spend $200 a night here. The views of the city and the cleanliness of the rooms make the price well worth the money.

31/01/10 | Link | Rating: 4.0
57. Sarah N.
Worst hotel ever!  Here is my horrifying story:

I am in my wedding dress waiting and waiting for the hotel to check me in.  The hotel clerk just keeps me and my husband waiting in the lobby while he checks and rechecks his computer for about 25 minutes, all this time ignoring us.  Finally he tells me  that he gave my hotel room away.  My husband starts freaking out while I try to talk to the hotel clerk explaining that I already booked it months ago and that I already ordered their Amore package which includes champagne and chocolate covered strawberries-I mean it is our wedding night!
The hotel had the worst service ever. They flatly told me they didn't have my room and that they would switch me to another crappy hotel and it was farther away.  I tried to tell them that my whole family and my wedding party was staying at the Hyatt but the manager just said "sorry"  
(Meanwhile the rest of the wedding party was in the Hyatt lounge buying us drinks)
My husband and I were so upset that they would do that to us on our wedding night and not even feel bad, just a matter of fact sorry.  
A week later someone from the hotel sent a letter saying that I now had one free night at the Hyatt.  Why would I ever want to stay in their hotel ever again?!?  Plus I live in SF what use is that for me?  All I wanted is to stay in a hotel with champagne and strawberries for my wedding night and that never happened.

I will never recommend this place and told the whole wedding party what had happened which was appalling to everyone.

20/08/08 | Link | Rating: 1.0
58. Mina S.
A lovely little get away spot. The views range from mediocre to post card posh. The amenities enhance the cozy and intimate environment, with a bed that is a cloud of absolute comfort.  Yes, this review may come on a bit of a bias, as we felt very taken care of due to some "connections". The staff catered towards just about every whim and fancy. Nevertheless, the only downfall, I suppose, is the cold wind that manages to sneak in through the sliding doors at times. But then again, a little breeze never hurt anyone.

06/03/09 | Link | Rating: 4.0
59. Rebecca B.
Stayed here from June 24 to June 28th.
The Absolute worst experience I have ever had in any hotel.
I booked through Expedia. The pictures on the internet of the rooms are misleading. They were tiny! The bathroom was no bigger than a broom closet and it was uncomfortable trying to get ready. There is no room to place toiletries or to even move. i ended up putting on my make up out in the room. I am a small petite person so I usually don't require a lot of room to move around.
The rooms were equally as small. I got to the room and toiletries and coffee maker were missing. It took several calls and 6 hours later to get the items delivered.
For a four star hotel I expect more for customer service. I was told that they could not find my Hilton Honors number when I forgot my card, yet at another Hilton four mos ago they were able to locate this in no time. I was also told " oh you booked through Expedia so we won't honor that anyway" so all of my extra perks out the door.
When we pulled up to front door in our car for check in we were asked by the bell men if we were going to use Valet. We told them we would self park. No one offered to take the bags out of the car and take them to our room so we had to park in the garage and lug around ourselves. We went from the parking garage on the tenth floor down the halls to the evelvators, then down to the lobby to check in and then back to the elevators again, up to the 17th floor, down winding halls to our room.
On check out we went out to the curb so that we could pull our car up to load, we had to ask for assistance with all of our luggage to get loaded. i thought this is what Bell Hops were there for... to assist guest? My Mistake.

Also the great deal that we booked via expedia and the hotel web site forget to tell you that there is a very large fee for parking. How does 51.20 / night sound to park your car? There are other garages in the area that might save you about 15/ day but they also forget to tell  you that less than a block to the west is a neighborhood that is known for having criminal activity. This is so bad that the Hyatt has hired a cop to be outside most of the time. It is also so bad that when we took a shuttle tour of the city, the guide announced how bad the neighborhood  was and warned people over the mic not to walk in that area at ANY time of day.

The other aspects of our trip in San Francisco were the typical experience but again, this is the worst Hotel Experience I have ever had in over 15 years of travel. I have cut up my loyalty card and do not plan on returning to the Hyatt Hotels which cater to foreign tourist and treat Americans as if their dollar doesn't matter to them.
This week I stayed at a Courtyard Marriott that out did them in quality, customer service and Amentities. This would make the Hyatt Inferior to a three star hotel!

07/07/11 | Link | Rating: 1.0
60. Thomas D.
I really enjoyed access to the club room on floor 32; it was nice to have complimentary meals and drinks as well as excellent view of the city.  The standard king room was nice, but the hotel could use renovation.  The tubs are particularly small.  I wish it had a pool, too.  They overcharged my cc, but no biggie.  Made a phone call and everything was fixed.  It was a result of my request for late checkout.

09/11/09 | Link | Rating: 3.0
61. Sophie D.
The Hyatt is a nice hotel, but not my favorite. The lobby is sort of nonexistant, and the decor isn't amazing, but it's a nice place to stay. Plus the location could not be better -- you're so centrally located right next to Union Square.

On the top floor there is an INCREDIBLE view of the city and a nice little bar. This would be a really good date spot--the view is insane.

16/08/07 | Link | Rating: 3.0
62. Gregory J.
Not the worst hotel in SF, but there are better options. The bar/restaurant has amazing views of the city, and is worth checking out.

09/11/11 | Link | Rating: 2.0
63. Kate M.
Got a room through priceline.com , and it was a wonderful deal.

The beds were super comfy, and a very quite hotel.  The views from the 27th floor were out of this world.

16/06/08 | Link | Rating: 4.0
64. Joe C.
It's got an extraordinary view. The location is easy to find and well located with nice cheap parking around. The room itself was a bit narrow but the bed was great. I liked there was a TV in the bathroom. Needs a fridge for the price of this hotel. The staff was friendly but more apt to point you in a direction of an automated system then give you actual help. Though the automated check out is a nice feature.

I would stay there again.

25/06/08 | Link | Rating: 4.0
65. Julia K.
My brilliant revelations on this middling spot are based on 3 nights stayed here so that I could sleep in the same bed with my man, who I never get to see, as he is a consultant and always oot.  So we thought: hotel nookie!
Unbeknownst to us, this is not a sexy hotel, so it was more like "turn off the lights and be thrilled to the sound of the neighbors screaming kids"

- 1 Star - Paper Thin Walls.  Yeah, I am sure the neighbors on each side of us loooooved us.  Almost as much as we loved hearing them fart and watch loud tv.  Earplugs please?
- 1 Star - Electronic woes. The "self check in/out" machine worked neither at check in nor out.  Lame.  Oh, and there was a line so double lame.
+ 1 Star - Gym.  I have to say, the newly refurbished gym is sweet.  It had 3 super nice ellipticals, 4-5 treadmills & recumbent bikes, a bunch of high end weight machines and freeweights.  Everything was new or nearly new and good quality.  Free water and towels and earphones for all the music/tv integrated machines.  Cool.
- 1 Star - Room service Brekkie.  What the hell is with everything is ala carte only? That makes a normal Continental breakfast of juice, coffee, breads/pastries about 50% more expensive than most places.  Oh, and you charge a room delivery service fee PLUS a 19% gratuity or whatever.  Rip. Off.  
- 1 Star - Idiotic minibar.  If it has to be one of those damn bars where the sensors know when you take something out, you would think that the lady wouldn't have to come and check it everyday.  And when I tell her we didn't use anything from it, she still checked.  Then what's the point of the sensors?  Ugh.
- 1 Star - Chintzy amenities.  No robe, no slippers.  Just shampoo, conditioner, lotion.  And in room coffee maker (to avoid the $8 coffee from room service, I suppose - or just go to Starbucks right downstairs).
- 1 Star - Dino TV.  Who the hell still has tube TV's?  Oh, you guys do.  And the airport Marriott.
- 1 Star - Small sheets.  Why can't the sheets be long enough to fold over the nasty "who-knows-who-jizzed-here-before" duvet thingy?  It icky when I accidentally touch it or it brushes my face in my sleep.  Ewwww.
- 1 Star - Pillow/Mattress.  Saggy mattress (maybe there were some fatties there before us) and lumpy, manmade (not down) pillows.  Did not like the lack of an extra blanket either - it's cold in SF!
-1 Star - No fresh air.  Cannot open the windows.  Granted, we were on the 25th floor, but should we not be able to open them just a crack? Maybe?  Cough! Cough!
+ 1 Star - Elevators.  Five of em and rather speedy.
- 1 Star/+1 Star - Parking.  A rip at $32 a day. But then again, most of SF parking is a rip.  The lot across the street was about the same but no valet.  Just don't bring a dang car.
+ 1 Star - Nice housekeeper ladies.  They gave me extra towels, came back when it was suitable for me.  They seemed happy enough to help out.  We chatted in Spanish.  Muy amable.
- 1 Star - Locked back doors.  Ok, so worried about the wandering homeless perhaps?  Well, it sucks to walk to the front when the BART, the scenic fountain described by another reviewer and Union Square is the other way.
+ 1 Star - Convenient to where we needed to be.  That would be: nekkid in bed with each other asap after work day.

Well, I will probably be staying here again, so I should get used to it.  I think it was a genius move on my part to bring a nice smelling candle as there was a strange odor in the room.  Also be sure to bring your own feet coverings as I am not sure about the carpet and there ain't no slippers from the hotel.  This place is convenient to the Bart (4 blocks) and to Union Square.  I walked to the Embarcadero in 20 minutes (slowly).  Easy to go down town, to Chinatown, Jake, or to the eateries in Fin District.  

All in all, not the worst place to stay but at $200 a night + tax, not a mind blowing value.  You can do better, people!

04/12/09 | Link | Rating: 3.0
66. Jen P.
We ate here lunch! we came here especially for the view. It was AN AWESOME view. The service was pretty awesome. We ordered some tacos and some panini. The panini was pretty awesome, the tacos were decent. But we were not here for the food! we really really LOVED the view. It was the best view ever. we were there for pretty long and it was Great!

01/08/10 | Link | Rating: 4.0
67. Tipu K.
excellent facilities, great rooms.  very impressed!

05/06/11 | Link | Rating: 4.0
68. Sissy T.
Bathrooms are old, dirty and out dated.  Purchased my ticket via hotwire.com and saved about $90 off normal rates, but parking cost $50-55 a night.

06/08/09 | Link | Rating: 3.0
69. John-Paul S.
(bar on floor 36)

Amazing view of the city from up here.  Fills up fast at happy hour so you best plan on getting happy around 3p for a good spot.

04/02/11 | Link | Rating: 4.0
70. jim r.
This hotel is sweet! It is in a great location, and is right next to BART, shopping, all the good stuff Union Square brings, including ice skating. I stayed here for my 21st B-day and New Years 09! It was a great telli for a good price.

The best thing I liked about it was the cool bar up top where they have some amazing views of the city....But I didn't like how there was no complimantary breakfast. Overall it was a sick stay.

03/01/09 | Link | Rating: 4.0
71. yummy t.
The hotel staff was friendly and helpful. This is a perfect hotel if you want get your shop on; at the many stores around Union Square.

However, I did not expect this from the " Grand Hyatt " S.F. The decor was a flash back to an episode of  Dallas. The walls were very thin.

Also, No Free Wi - Fi !!!

Maybe will return for drinks on the top floor. I just got to find my Member's Only jacket first.

28/02/10 | Link | Rating: 2.0
72. Sara M.
Horrible. Spent over $400 on a room only to learn that the mgr decided to send the room service staff home for the night. That's great. Don't freaking leave your guests without food next time you decide to pull such a ridiculous stunt while charging your guests an arm and a leg. The worst experience I have had at a hotel ever and the worst service planning I have experienced ever.

01/01/12 | Link | Rating: 1.0
73. Lisa W.
Pricey hotel. But the location is great, you're right in the center of Union Square. Valet is advertised as $50/night. We actually parked at the parking garage just across the street for $18/night. The front desk staff were friendly. The lobby and rooms were very clean. The elevators here are fast and didnt have to wait long. We were on the 17th floor and had somewhat of a view. Do check out the lounge at the top, views are amazing. Why not 5 stars? because the bed surprisingly was not very comfortable.

13/02/12 | Link | Rating: 4.0
74. Jill D.
I didn't actually stay at this Grand Hyatt but I did attend a GREAT hotel room party here that left me with a great impression.  First of all, my buddy's room was a smoking room, because we were all definitely going to be doing some of that, yet it didn't smell like one when we walked in.  The bathroom was HUUUUUGGGGEEE and I loved that it had an automatic flushing toilet so that if any of us were too fucked up to flush it would take care of business.  It had a black iHome so that we could hook up our iPod's and rock our personal tunes properly.  The view from the 19th floor was spectacular and went well with our mound of blow.
Things that aren't part of the Hyatt but were still part of this rating:
There was a Baby Phat clad, nappy haired, rough looking youngish hooker in the lobby.  The counter staff seemed to know her and didn't object to her presence. (+1 star)
There was a MEAN drunk bum walking on the block of Stockton between the tunnel and Sutter and he put his hands on both of my male friends trying to get change and yelled at my girl friend and I that maybe we "had change in our purses!" in such a way that I think, had he not realized that the boys would have fucked him up, he was considering going for us.  That move would have cost him significant dignity and resulted in much bodily harm because I am not friendly when someone touches me uninvited. (-1 star)

06/09/07 | Link | Rating: 5.0
75. Tom R.
This is actually 3.5 stars.

This is a nice hotel in the Union Square area of SF; i.e. tourist Mecca.  We have stayed at other hotels in SF in the past; this was our first time at this one.

We were told by staff that our room had been newly re-decorated and it looked like it had.  The sink had an unusual, interesting design.  However, the cabinetry was the most obvious veneer possible.  At that large a property I wouldn't expect them to use real wood, but they could have used a better quality veneer.

The room had a very nice, albeit not spectacular, view.  A large window provided that view.  Probably because of the large window, the blackout shade was motorized.  A nice idea.  However, the shade wasn't wide enough, leaving about 2-1/2 inches on each side of light to get in.  Not the best for vacationers who would like to sleep late.

The first night we were there, there was quite a lot of noise coming from street level.  It sounded like trucks backing up (the beeping sound) plus intermittent crashing sounds.  Possibly dumpsters being dumped?  Fortunately it subsided by 11:30 which was before we wanted to hit the sack.  What surprised me was that we were on the 18th floor and we could hear it so well.  It seems like they should have double-paned the windows to let their guests sleep.

The fitness facility is very nice and well-equipped, with a nice view.  The only problem is you don't want to use it in the morning.  Almost all of the exercise machines face the window, directly into the sun.  You can't read the readouts on the machines and are staring into the sun.  If you sunburn easily, I would recommend staying away from there in the morning.

This might sound like we didn't like this property, but we did.  It just has some problems like every one does.

07/05/11 | Link | Rating: 4.0
76. Katherine N.
OK , Let's just start by saying the Restaurant/Bar on the 36th is the place I can be found if missing!

It has amazing views of Alcatraz, Angel Island, The East Bay, just from the bar. I take all my friends who visit here, even if they're from the Bay Area.

It also has, THE best Clam Chowder in town, very creamy, lots of clam and less potatoes and fillers. Everyone agrees.

It can be crowded if there is a convention in town but
generally nicely quiet.  I really love this place, it's soothing and wonderful because of the views.

04/10/07 | Link | Rating: 5.0
77. Trish P.
Trying to find to a hotel in Union Square that's affordable is pretty difficult.  There are so many high end hotels surrounding this area like the Campton Place, JW Marriott and St. Francis but the rates they gave me were way out of my budget.  

I needed to book a block of rooms for my sales team during our annual party this month and was given a rate of $169.00  Emily Tang in sales was able to assist me with all my last minute requests like luggage and gift bag drop offs. I found the rooms spacious and clean.  Many people from my team complemented on the views from their rooms and how wonderful the service was.

28/01/08 | Link | Rating: 4.0
78. Jenna F.
First off, I did not stay here. Second, I know people who have and loved it. Third, their bar upstairs on the 36th floor was fab. It has a great view of the city, Coit Tower, Alcatraz, which is hard to find with more and more hotels closing their top floor restaurants and bars. They made my drink peferectly, which is pretty hard since i'm super picky about my alcohol. The place was fairly packed, every table was taken, so the few servers didn't get our orders right away. It also took awhile to get the drinks, so only three stars due to service. Overall the perfect place if you live in the city and have visitors, or are a tourist, looking to have a quick drink and take in a night-time skyline view before a big night out on the town.

08/02/10 | Link | Rating: 3.0
79. Jennifer P.
Wow, the view from the top (aka the bar) is awesome. Everyone must go there and have a drink at least once.

22/01/08 | Link | Rating: 4.0
80. Josh B.
It's fine but I much prefer the rooms, spaciousness, location and amenities of the Hyatt Embarcadero.  The street access with a car is tougher, and the rooms are larger and nicer at the Embarcdero location.

26/10/10 | Link | Rating: 3.0
81. Pavee S.
Nice hotel, great location.

08/12/10 | Link | Rating: 4.0
82. Allison T.
Came here over the weekend for my friend's company dinner (don't ask what company or what dinner I really can't remember).  They had a room here for the night and walking into it I thought it was justs very average....at least for being in Union Square.  The bed was comfy...I did only sit in the corner of it.  Overall average size room with an average bathroom.  

The coctail reception and dinner was downstairs in the aka dungeon. Nicely decorated....man I hope a hotel like this doesn't mess up a cocktail reception and dinner like this.  The crab, oysters and shrimp was all fresh...but the coctail sauce could have been thicker...seemed like it was watered down.  There was also people walking around with shrimp and lobster on tiny slices of bread..I thought they were pretty good.  I also tried some other things but they didn't leave a lasting impression.

Now the dinner was ok.  I guess for a dinner party that big what do you expect service to be.  I thought at one point our server got a bit snooty with our table.  On the menu was crab cakes...a bit too salty for my taste.  Salad was ice berg wedge...I never liked ice berg...but it was fun to cut it up.  Now the entree was filet mignon and seabass.  The filet was cooked perfectly but we didn't even have a steak knife....how am I suppose to cut it up with a butter knife.  And the seabass there was a creme sauce didn't go too well with the fish.  I already left by the time dessert came.  

Personally I wouldn't make a special trip to come down to the Grand Hyatt.  But overall my companions made everything all the better.

15/09/08 | Link | Rating: 3.0
83. Jeremy N.
The bar, Grandviews, is one of my go to spots when I have friends from out of town visiting. They make great cocktails and the view is excellent.

14/12/10 | Link | Rating: 5.0
84. Mrs. T. Howell the Third H.
Small room
Weird Smell
Regency Club - okay - I thought Parc 55 better (host nicer)
Lobby decorated for Christmas
Staff was nice
Breakfast buffet in restaurant nice (wait staff thumbs up)
Location is fantastic
I would rather stay someplace else
Valet is pricey but that is typical; park in a city garage (one is close by)

26/09/08 | Link | Rating: 2.0
85. Jon T.
Rooms nice the views great!

05/02/11 | Link | Rating: 3.0
86. Dana D.
First arrival greeted quickly by valet and bellman and ushered into checkin, all staff excellent professional and courteous. Given room on 16th floor city view staring at another building (1609) get a higher floor facing north way beautiful looking at bay. Called to get higher floor and better view and was told wait 2 hours which was around 5. Had lunch at restaurant on top floor 36 floor and just breathtaking views. If you are new to city, stay at this hotel and eat here. You cannot go wrong with views. Only thing is lounge has slow service for orders and food. Had clam chowder and chicken panini was really good! Bread bowl clam chowder is pretty good size and filling. Mojitos are small and not muddled with mint but good. Finished lunch couple hours later due to really slow service and returned to our room for status on higher room. Was given 28th floor facing bay and coot tower (2807) and was way nicer and beautiful views. Layout of room bigger and loved the electric shade controls from bed and front door. Bed were so comfortable and room clean new and modern feel. Loved the chaise lounge by panoramic views of city and at night just stunning. Hotel very nice and staff superb. Would definitely stay in future and close to shops union square and nightlife.

01/04/12 | Link | Rating: 4.0
87. Andrea H.
By far, the worst gluten free friendly place in all of San Francisco. The views from the 36th floor on a clear day may be spectacular, but the service is the COMPLETE opposite. They had never even HEARD of gluten sensitivities, let alone know how to cater to it. The waiter originally suggested I eat Chicken Noodle Soup! Then, when I told him what it was, he said "maybe just some plain lettuce" We walked out. Literally paid for our sodas and left. It was absolutely unbelievable. In my 10+ years of being gluten free, I have NEVER run into such an unhelpful restaurant in ANY country. I will NEVER go back, and really makes me wonder if Hyatt as a company is committed to serving customers with food requirements.

28/06/12 | Link | Rating: 1.0
88. cathy t.
I want to go their

04/07/12 | Link | Rating: 5.0
89. Carolina H.
My lover & I stayed here around Christmas time and it was faboulous. We were given a room on the 30th floor which came equipped with King size bed, couch, Boss I-pod station, full on entertainment center and wall to wall windows....Ooops I almost forgot about the bar! On top of that they have huge sink-in tubs that can easily accommodate two full bodies and a television so if you get bored on the can you have something to entertain yourself with J/K. The help at the front desk was a little iffy but over all were on point at all times. The reason I didn't give this place a 5 stars is because there are only 4- elevators in this joint so if you forget something in your room at times it can be a long wait. Other than that its great.

09/07/08 | Link | Rating: 4.0
90. Trang N.
The walls makes these creepy noises....kept us up all night.  Bathrooms were small but the rooms were clean.  Parking was expensive but not as bad as the St. Francis. Expect to pay around 35-50 for parking when you are in downtown.  However, if you drive around and don't mind the hike back, you can find parking for $20 a day.

08/11/10 | Link | Rating: 2.0
91. Liz A.
Really nice room, great service at valet parking (self-park also available), speedy check-in, helpful staff. Reasonably priced (deals available) for a hotel in the Union Square/Nob Hill area of San Francisco. 1 block from Union Square. Did I mention the REALLY nice room yet? And big bathroom, nice work/desk area with desk height outlets (no crawling under the desk to plug in the laptop). And a built-in iPhone charger.

20/06/11 | Link | Rating: 4.0
92. Misi P.
I'm staying here for a work meeting this week and the accomodations are nice - nothing like the honkin JW Marriott which is all ultra swankalicious, but the view is gorgeous and the food is great.  There's not a lot to go on about here, but it works well as homebase.

the rooms are smallish and there was an odd smell when I first walked in, but I think I'm used to it now.  Meh..

14/10/08 | Link | Rating: 3.0
93. Eric Y.
rating is based on the sunday brunch for this place. i've never stayed at this hotel before since i live in san francisco.

i'll leave 2 stars out for the hotel part of the rating.

okay, now to talk about the sunday brunch for this place. i think it's the only place where i've had sunday brunch in San Francisco. As a kid, the place was excellent. i would order 2 extra large omelet with everything and request for extra salsa on the side. once i finish that, i would gulp down a large orange juice then have the rest of the hot food that i haven't tried. for a kid, being in a buffet is like being in heaven with a load of food.

i haven't visited this place for a while now, so i don't know if they still have brunch on sundays.

21/09/08 | Link | Rating: 3.0
94. Scott F.
Great stay here, Would of gotten 5 stars, but the Old lady at the Concierge was rude and did not fulfill our needs.  The rooftop bar is a MUST!  Amazing view day/nite.

31/05/11 | Link | Rating: 4.0
95. Anna L.
Probably the worst Grand Hyatt I've ever stayed in before.  The rooms were dingy and the walls were thin.  

My only positive comment is the location and I had a nice view of union square.   I will not return. There are plenty of other hotel options for same value.

16/05/09 | Link | Rating: 2.0
96. Chris B.
Stayed here for 5 nights on a recent work/personal trip to San Francisco. We scored an awesome room with a great view when checking in (tip: mention you're in town for a special occasion with your wife!), which made the rest of the visit a very pleasant experience. The rooms themselves could use some updating, but they were clean, comfortable, and again, have great views. Nothing beats waking up to the sun rising with the SF skyline in the background.

Great location as well if you're in town for the weekend and plan to do some serious shopping. We got the room on Priceline at $125 a night. Highly recommend going this route over booking via the Hyatt website.

Oh... and definitely check out the bar on the 36th floor!

30/06/08 | Link | Rating: 4.0
97. Ryan C.
So I am writing an update because Hyatt got word of my experience and  started an internal investigation. Not sure the out come but they did give me back my $80. The head of security handled it well. He did a good job. Hyatt made up for my loss. They couldn't make up for the horrible nights rest my girl and I experienced there. I upped it to two stars.

30/07/11 | Link | Rating: 2.0
98. Sheena M.
I pretty much have given up on staying in Hyatt's in general. Last year I had a horrific experience at a Hyatt in Monterrey, so horrible I  mailed in a copy of my yelp to management to receive and apology and a 150 dollar gift card in return.

When my best friend and I decided to take a mini trip to San Francisco I knew I should use my giftcard. I took a look at the 3 Hyatts in the city and chose this one based on its location. I booked our room for 169 the first night and 220 the second night.

When we arrived at the hotel I was disappointed to see the whole hotel was under construction. I understand that properties need to be worked on every now and then, but I think hotels should have to notify you when it is under construction or offer discounted rates. We spent our whole trip staring at scaffolding and construction workers.

The hotel its self is not that nice. The decor is very late 80's-early 90's. We got a city view double room and it was quite small. I have always felt that Hyatts and Hiltons do a good job at providing large rooms, but not here. We checked in at 10:00 am and once settled in our room we decided to order some room service. My friend was ill from our flight and needed something asap, but when she called she was rudely informed that they stopped serving room service at 10:30 and did not resume until 3:00pm. Confused I called back for further clarification, "didn't you just call? Didn't I already explain", said the voice on the other end. From 10:30 to 3:00 the hotel offers "to-go" lunch from the restaurant on the 36th floor which you have to pick up yourself. I quickly called the hotel manager and complained about the attitude we just received. Quickly the hotel manager brought up eggs, soup, crackers and ginger ale free of charge.
The very next day we had a second issue. We ordered a "to-go" lunch,picked it up, brought it back to our room to fine they gave us the wrong sodas. When we called up we reached the same lady as the day before, she quickly apologized for yesterday and our soda mix up. She genuinely seemed sorry. She sent down 2 correct sodas and a fruit plate, free of charge.

I give the hotel stars for correcting the problems, but I would never recommend this hotel to anyone. Upon check out our rate had changed to 220 the first night and 300 the second. I tried to explain that those were not the rates i booked, but the counter agent wouldn't even listen. At that point I was so fed up, checked out and moved on. I am done with Hyatts, never again.

28/03/11 | Link | Rating: 2.0
99. Ping P.
We stayed here for Valentine's night.

Very small room. However it was fine - we had a gorgeous view from the 30th floor. Beds are very comfy! We booked online and got a deal for about $150.

Absolutely would stay here again if planning an evening in SF.

One note: When checking out they tried to bill us for parking. We didn't bring our car - so someone lied or some how a parking charge got on our room. I recommend not simply leaving your keys - but actually check out physically as the charge would have been $45!

16/02/09 | Link | Rating: 4.0
100. Molly O.
The beds were comfy and the room was clean. Other than that, it was a plain old hotel room.

The bathroom was decent, good counter space. Most hotels have the curved shower rod to make the tub/shower seem bigger, but this hotel didn't and the plastic shower curtain kept sticking to my arm.

The TVs are terrible! You would think that they could at least have a flat screen by now. The reception wasn't that good either. They also have these awkward TVs in the bathroom that don't really work, are fuzzy and just take up precious counter space.

The gym was the saving grace of this property for me. All of the cardio machines were up-to-date with individual TVs. They even had some free weights, good weight machines, and a bench. The downside was that there wasn't any room to stretch afterward.

This property is nice, and from some of the reviews, I hear it is pretty cheap, but if you are looking for a great room, there are tons of other properties that I would pick before this one in downtown SF.

05/06/08 | Link | Rating: 3.0
101. Mike D.
Great location. Breathtaking views or the city. Moderately priced. Great and friendly service. What you would expect from a grand Hyatt.

23/01/09 | Link | Rating: 5.0
102. Alys D.
So - I'll admit, I didn't actually stay here, but my 'rents did and I spent sufficient time there to be able to say that it's a quite nice place.  They scored a room with a beautiful view facing Union Square for under $100 on Priceline. They did have to complain a few times to the front desk to get someone to come upstairs and request that the rambunctious group next door quiet down, and there were a lot of partiers crowding the entrance in the evening, but the hotel itself is pleasant and modern.
I can't attest to the prices of drinks in the 36th floor Grandview lounge & restaurant, as we weren't exactly dressed up enough to stick around, but it seemed lovely and classy and they didn't mind us stopping to peep through the side windows to enjoy the city lights.

Also, the pianist in the lounge was playing Styx's "Come Sail Away", which is totally rad in my book.

03/03/09 | Link | Rating: 4.0
103. Heide E.
I was semi impressed with this hotel. They are currently going through a renovation on all of the rooms as well as the outside of the hotel. Don't let that fool you. The inside of the hotel is clean and well kept. We had the privilege of staying in a brand spankin newly renovated room. Although the view wasn't spectacular the room amenities and upgrades were nice. Concierge service was amazing and very knowledgeable. I had two issues one..the housekeepers were relentless in trying to get into the room early in the AM. note to house keepers (when you are on vacation I will not be banging on your door at the butt crack of dawn) and two they charged for Internet. Come on Hyatt get with the times. Instead of ordering room service and surfing the Internet I had to leave the hotel and go to Starbucks. In the end Starbucks is winning.

15/03/11 | Link | Rating: 3.0
104. Alicia C.
I had a very pleasant stay!  Not as nice as the regency, but very decent!

This was probably the first time hotel staff has seen multiple personalities from a person who is completely sane......they had seen me extremely happy, extremely drunk falling everywhere, extremely hungover, extremely tired, and extremely pissed...they must LOVE their job!!!!

Anyways, we were given a king size bed on the 14th floor, so we were up pretty high, but with no view unfortunately.  One thing that bugged me was the constant creaking from the wind against the side of the hotel...not sure if other rooms were feeling it too.

The restaurant had a fantastic view of everything!  We only had a chance to go up and look really quick, so we did not actually get to eat or drink anything.

Don't park in their 50 dollar a day parking...there is literally a parking garage (sutter-stockton) caddy-corner from the hotel!

20/07/08 | Link | Rating: 4.0
105. Janet D.
Super beautiful. Super close to shopping. The service was great and the hotel was huuuge!

08/04/11 | Link | Rating: 4.0
106. Eugene F.
Deja vu!  This is my second 400th review. ;-)

Since this is a review about repeats, I'll Yelp about the Grand Hyatt San Francisco.  This is the second time we've stayed in this hotel, and I can say that I'm very pleased.  I made the reservation both times directly through Hyatt.com , and like our stay last year, got the AAA deal since they were offering free breakfast in the morning (more on that in a few).  

Rather than pay for valet parking (which I read goes for upward of $45 a night), we decided to park my car at Daly City BART and take it into the city.  The hotel is a short 5-10 minute walk from the Powell station.  

Our room, this time, was located on the 16th floor and had a great view of Union Square (and the 6-8 story ad for David Beckham in Emporio Armani undies), and count 'em 3 iPod ads.  We had a king size bed with 6, count 'em, 6 pillows and was quite comfortable.  I did think that by now that they would have upgraded their televisions to be flat panel HD tvs; however, I was there to sleep and not watch television, so it's not that big of a deal to me.

Only thing is that we got a room that had one of those connecting doors between the room.  Unfortunately for us (well, more for me), I could hear the loud a$$, drunk bit*hes next door after they got back from a night of partying.  No fault of the hotel, but, I was real pissed when all I could hear was the girls talking on their speaker phones, and then when I opened the door in the morning, they put their Jack in the Box sacks in front of our door.

Overall a great hotel to stay in.  At the end of it all, we paid under $200 for the night, but if you include the free breakfast buffet that we got through AAA it came to ~$150.  Not bad for a Hyatt, if you ask me.

30/06/08 | Link | Rating: 4.0
107. Sophia S.
The room was lush and the bathroom too.  There are some delicious restaurants in walking distance (OSHA Thai noodle)!  Had a beer at the bar, happy hour menu looked good but didn't try any food there.

11/05/11 | Link | Rating: 4.0
108. Amik A.
The Grand Hyatt has two things going for it. Location and the views. If you get a high floor you will get a sensational view of the bay. However, Grandview's Restaurant can give you your panoramic fix if your room is on a lower floor. The gym also offers a great view of the Union Square area of San Francisco. Location wise, it's close to all the shopping that SF has to offer. And you can easily walk through Chinatown and all the way to the ferry building in under 30 minutes. The beds are very comfortable but the bathrooms are generally cramped and the shower head could be much better, very low pressure unless you switch it to a single stream. Also, bring your own toiletries - the ones in this hotel are terrible. The Hyatt is pretty quiet though, which is great for coming home for rest at night. Perhaps the biggest thing to know is that the entire hotel was recently remodeled so everything is pretty new and contemporary. It's not the best Hyatt I've stayed in (that would be the Hyatt Regency in Hangzhou, CN - totally ridiculous and amazing), but it certainly is a great choice for those traveling to San Francisco.

11/05/12 | Link | Rating: 4.0
109. Kay R.
Location, service, cleanness, everything was good.

05/09/12 | Link | Rating: 5.0
110. John S.
Yeah, i understand there are renovations going on...but this experience was a disappointment.  This place rivals Motel 6 or Red Roof Inn.

12/10/12 | Link | Rating: 3.0
111. Alice R.
Location, location, location. It's the best thing about this place. I do agree with the other reviewers that this is not on par with other Grand Hyatts.  I had a high floor (25th) with the Union Square view and I was disappointed with the bathroom size and appointments. The little TV was nice but did get crackly reception.  I was attending meetings here and every breakout meal was very good, not amazing, but consistently good.  

However, my experience with the Grandview Restaurant (36th floor) was disappointing. The service was abysmal with inattentive waitstaff who seemed like they were actually trying to avoid our table of 6 people.  Our water glasses were left empty until we asked and we had to ask the host for our check after trying to wave down our waiter several times.  The restaurant was practically empty and fully staffed so there really was no excuse for the lack of service.

23/01/07 | Link | Rating: 3.0
112. Erin V.
Here on our honeymoon. Amazing bay views per request. Concierges and door staff were super helpful! We got hooked up with an amazing bayview and modern decor. Since it was our honeymoon, they gave us a room what was not near any families...wink wink...My husband loved the gym with the amazing downtown views. I just adored location, cleanliness, and I know they have maids, but I never saw one. I actually kind of liked that. Other hotels you hear maids on the phone or complaining. I didn't have to hear or see any of that. What a fantastic stay!

09/08/12 | Link | Rating: 5.0
113. Edgar V.
I'm a fan because I snagged my room here for 3 nights off of Priceline.  Bid $98 a night for my trip last May.  I'd agree with what Paul L said in his review:  "I'll take sterile luxury over dirty quirky anyday."  Especially at this price.

I've been a visitor to SF so many times in the last decade that I've lost count.  (Why can't I quit you, SF?)  As such, I always try to stay in the Union Square area since I'm such a public transit whore and love being able to catch the Muni subway, bus, or BART train at the Powell station.  Plus, I like to take the train in from SFO so proximity to Powell is paramount (yes, the alliteration was intentional).

Plusses:  Quality bedding, granite baths, all-cotton towels and sheets, and plenty of pillows.  Well-maintained public areas, adequate staff levels, and central location.  The front desk was pleasant and professional - pointed out the automated kiosk but still took the time to address my personal quirky requests.  

I think I drove the front desk girl bonkers when I asked for a room with the following parameters:  not close to the elevator, not next to the ice machine, on a quiet floor, and with a decent view.  Specific yet not.  She offered me a choice of rooms on the 9th and 11th floors and I countered by asking if I could see the room first.  She issued me the key and told me to let her know after I looked at the 11th floor one.  Went up, liked it but then called her and asked to see the 9th floor room - bellman was dispatched to meet me there.  After some discussion, I agreed to the 9th floor one, traded keys with the bellman, and unpacked.  

I swear I'm not high maintenance.  LOL!  I did hunt down the front desk gal and hand her a decent tip for putting up with my madness.

Turns out that my 9th floor room faced a corner of Union Square which was fine since I don't make it a habit to just stare out my hotel window.  

Minuses:  The elevators can be a bit slow but a minor quibble.  At times, there would be 2 members of the staff just standing in the area between elevators and check-in - doing absolutely nothing.  I don't know what their purpose was:  perhaps to deter street people from coming in?  Though, if I were a street person, I wouldn't even try coming in such a "posh" place.

06/09/08 | Link | Rating: 4.0
114. Ness S.
Location is Amazing !  If you can afford to spend $300 on a hotel room for one night then this is the place to stay.  you are in the middle of Union Square and about 3 blocks from the Bart station.  The rooms are really nice, very clean, and the staff is very professional.  And the room service is not to shabby either.  They get an extra star for letting us check in early on a Saturday which with some hotels can be unheard of.  The best part about the rooms is they actually have floor to ceiling windows with good views, they aren't little miniature windows with a crappy view like some hotels will claim to have in the city.  And a final note the staff is fairly patient and the hotel apparently has good security because we almost got kicked out of our room twice for having a Lil Wayne all night dance party in our room at 4am.

22/10/08 | Link | Rating: 4.0
115. Adrienne S.
I have been living in the bay area all my life and have yet to find a hotel in SF that I loved. This was the first hotel in SF I can say I would DEFINITELY go back to. Right from the beginning the service at the front desk was wonderful!  Great customer service! The price is a bit expensive ($300 for 1 night) but we felt it was worth it compared to some of the other places we have stayed in the city

-location! We walked to the bars, shopping in Union Square, Chinatown, close to the ferry buildings.
-Updated rooms and amenities
-Comfortable beds!
-Views are great from any side of the building. We had a city view, friends had a bay view....both were wonderful!
-Extra lounge chair in room with makeup station (ladies will appreciate that part of it)

-lots of outside noise in the mornings. Granted there was construction, but we felt it was still really noisy with the cars driving by too. This was the reason it lost a star.
-not a whole lot of parking around the hotel. We ended up doing valet to make it easy, but not necessarily cheap.

Overall, GREAT place to be. We loved it and will definitely go back if we ever need a hotel in SF.

04/10/11 | Link | Rating: 4.0
116. Joseph U.
Came here for my honeymoon. Amazing throughout. Decor was upscale with nice pricing. The room service was delicious. the bed was amazingly comfortable

05/11/11 | Link | Rating: 5.0
117. Paul T.
Location, Location, Location.  Annual stop in SF to do some shopping.  Union Square location is the best.  Everything is within walking distance.  Feels like Christmas.  Professional service from hotel staff, and rooms are way above average for SF.  The noise complaints are part of the SF experience.  I've stayed in three or four hotels in SF and all were noisy.  $10 for a cab ride to Fishermans Wharf, and $65 to Oakland International Airport (35-40 min ride).  The only reason it doesn't get a 5 star rating is we just came from the Palazzo in Las Vegas.

17/12/11 | Link | Rating: 4.0
118. Brenda R.
The room was small, but we didn't spend much time there.  It was right smack in the middle of where we needed to be.  The Grand Club offered excellent breakfast, snacks and dessert.  The staff there was excellent.  We will return.

13/11/11 | Link | Rating: 5.0
119. Carmen M.
I should disclose that I'm a Platinum Hyatt Passport member, so am partial to the brand.  That said, the Grand Hyatt in SFO is perfectly located in Union Square, so whether you're in town to do "touristy" things or "work things", you can't beat it.  

The rooms seemed more dated than I thought they'd be, but were still in great condition and very clean.  The bedside alarm clock in the room had an iPod dock so I was able to listen to my podcasts.  I mention that because I stayed at the Ritz Half Moon Bay the next few days and they still had CD players in their rooms.  Who still carries CD's around?!  I could control the thermostat, which is a big thing for me, and was put on the Club Level floor with sweeping views of the city and Bay.  They also comp'd me free wifi and a $25 food and beverage credit, so basically bought my dinner.  The staff was friendly and helpful.  

Although I had free wifi in my room, I hadn't brought my laptop, and used the business center.  It too was well appointed and with friendly staff.  

All in all, a great hotel in a great city.

13/07/09 | Link | Rating: 4.0
120. Lynn L.
Stayed here recently on a business trip.

Very convenient location, nicely-appointed rooms (if a little small), and friendly staff.  I would stay here again based on these points.

Because I travel on business frequently, I just can't give more than 3 stars to a hotel that doesn't provide complimentary internet access.  If the less-expensive chains can do it, so can the more expensive ones.  Come ON!  Paying $250/night for a room doesn't entitle me to a little internet access?  Gotta throw an extra $20 for each 24 hours?  So lame.

14/01/09 | Link | Rating: 3.0
121. D P.
Loved the rooms and lounge on the 32nd floor.

02/01/12 | Link | Rating: 5.0
122. Lisa J.
We stayed here for two nights in July.  We also stayed at the Westin St. Francis.  The rooms at the Westin are larger and beds were bigger for comparable rates.  Overall, it's a good hotel in a great location.  Rooms are updated and I like the mini fridge in each room.  For about the same money I would stay at the Westin (newer towers not the historic part).

16/07/12 | Link | Rating: 3.0
123. Teri C.
Standards of a Hyatt...a Grand Hyatt no less...

After reading other Yelp reviews about this place, I knew not to have my hopes up too high.  First off, you cannot complain about the fabulous location.  Smack right in the middle of downtown's hustle and bustle, steps away to Union Square and all the shopping you could ever desire in SF, it's a prime location.  Other than that, well..there's really not a whole lot to say.

The room size was average, not spacious at all.  But hey, what can you expect?  It's SF and we have a shortage of space around here.  

The toiletries are from Portico Spa, so there's this White Ginger scent going on if you use their stuff.  They have this "massaging" soap bar with bumps that didn't seem to do much massaging for me.  (But then again, ask my BF if it worked for him 'cuz he got to the soap first!)

The bath towels were far from luxurious, scratchy even.  I felt like they were motel towels because they definitely were not soft.  Not a nice feeling when emerging from the shower.

And there is this dinky black and white TV in the bathroom too.  Too bad I wasn't able to get a whole lot of quality reception in there.  There was so much static, it wasn't worth watching TV on the toilet! Haha!

I did appreciate the king size bed with a decent height and lots of pillows.  I felt like a queen sleeping in that bed all by myself with all those pillows surrounding me.  It was hard to wake up after that.

Some of their furniture was pretty dated, useless if anything.  And a bunch of nicks all over the place.  I guess I would expect less wear and tear at a Hyatt...or at least more durable furniture.

The elevators took forever and a day to arrive.  When checking in (which was actually VERY fast), I spent more time in the waiting area with 50 other guests waiting for any elevator to bring us up to our rooms.  Also, this meant you spent a lot of time on your respective floor waiting for an empty elevator to bring you back down.  More than once you had to let a full elevator pass you by.

They do leave a daily newspaper outside your hotel room free of charge, so that's a nice thing.  

Be careful when touching anything in the fridge or their goodies stash.  Apparently I was told by the front desk (when checking out) that it's motion censored, so you can get billed just by picking an item up!  As a result, be thorough when closing out your hotel bill.  I did notice a few charges from the goodies stash that were incorrect and had to have them readjust it.  The readjustment part didn't take too long, but it was still a hassle that was unnecessary.  And not only are you paying an exuberant amount for your item, but you're also going to be charged a stocking fee as well.  Keep that in mind when you decide to raid the fridge and stash.

The Hyatt hotel chain also offers this Gold Passport membership so you can earn free nights when you stay at a Hyatt.  It might be worth checking out.  I signed up for it after I stayed at the Hyatt and hope my stay counts toward free nights.  And whoever said no to a free night anyway?

27/12/06 | Link | Rating: 3.0
124. Daniel Y.
Well was the first time I went to San Francisco I really enjoyed the trip but the first thing I realize it's the Hotel doesn't have a parking lot, NO PARKING LOT??? and $58 for valet, but in the corner there is a parking lot for $30 which still is not cheap

The hotel it's pretty nice and the location it's perfect, with many interesting places within walking distance.

The room was clean and enough space for a small room

The staff it's helpful and nice

This Hotel would get a perfect 5 star if they would have a parking lot

You can get free internet from Starbucks in front
Don't do valet, Parking lot at the corner has better price and if you park from 5pm to 9am is just $18

13/06/09 | Link | Rating: 3.0
125. Kim P.
Best stay in SF yet...and I have come here for the past 20 years...renovated room with a wonderful view...room was perfect...all the special amenities including refrig (without booze for sale)...blinds that raise/lower from bed...perfect service...absolutely wonderful.  I will be back!!

09/12/12 | Link | Rating: 5.0
126. Sarah B.
This is a tough one to rate, so let's start with the good stuff.

Pros: You couldn't ask for a better location for a hotel.  I loved being able to get to basically everything on foot, plus the cable car runs right by the hotel.  The view from the room was really nice and it was very clean.  The bed was AWESOME.  I don't think I've slept better than I did at the hotel.  It might have been the exhaustion though, but I'm pretty sure it was just the beds.

Cons:  A little hospitality please?  Seriously, they will do NOTHING for you.  I'm paying over $200/night for a tiny tiny room and they don't even offer cheese danish or water in the morning.  So be prepared to go to Starbucks or something instead.  The front desk people were rude and not very helpful.  And no, I didn't deserve it, they're like that with everyone. Just pray to God you don't forget anything because you'll get zero sympathy.  Not that I wanted sympathy...and Walgreen's is just down the street so it didn't kill me.  My whole point is I'm paying arm and a leg for only a bed to sleep in that happens to be right on Union Square and nothing else, so I guess it all evens out.  Oh, btw there's no pool or hot tub or really anything, so be prepared for that as well.  

All in all it was a wonderful experience! I loved the city and the location couldn't be beat.  I only wish the staff had acted as if they're working in a high-end hotel and maybe one amenity of some sort would have been nice.  I did like the lotion, so I guess that counts :)

11/05/09 | Link | Rating: 3.0
127. Cathy K.
Good location, beautiful view from the bar,
Internet is not included, nice room. Staff ok,
This hotel was a great deal on priceline.  The only thing is
the walls are very thin, the couple next door made it
seem as if I were in a Motel 6.

28/05/10 | Link | Rating: 4.0
128. Eric M.
Got a steal at $150/night for SF Pride weekend. Should have been $250, but we used Priceline's Name Your Own Price (never has let me down). I just stayed at a Hyatt a few weeks ago and was very disappointed, but this one made up for it.

Check In-Desk staff was very helpful. Called the day before for 2 beds, but knew it probably wouldn't happen. They accomodated us by giving us a complimentary rollaway and a corner room. They said it was bigger, I'm afraid to see a normal room. We had 9 people...and we fit with the king bed, rollaway, and queen sized air mattress...so we can't really complain it was small lol.

View-We were on 5th floor, but entire hotel was booked and we got such a steal, no complaints. No street noise and at least we weren't looking down at a roof or A/C units. Could have been considered street view.

Location-Can't beat it. Literally half a block from union square. Surrounded by stores on all 4 sides. Starbucks is directly across street from hotel entrance. Walgreens is around the corner. Wells Fargo is across the street.

Room-Renovation is beautiful. Beds were amazing. Everything is brand new. Bathroom was beautiful. Very nice sink and shower. Had another vanity outside of bathroom which helps when you have 9 people trying to get ready in the morning. Nice flat panel TV. Fridge was on the small side though. Automatic shades black out the room to sleep in. Cool reading lights next to the bed. Cool phone/alarm clark next to bed you can hook up your iPod/iPhone into to both play and charge. You could tell floor had just been redone because the signage wasn't all too clear yet, but no complaints.

Rest of hotel-Lots of elevators and very fast ones. Never waited more than 10 seconds. They say lobby is getting renovated a couple months...it seems very nice to me. Kind of dark, but everything seemed updated. Can't believe the renovation isn't done.

Parking-The usual overpriced $50/night SF hotel parking. Find a nearby garage and get it for half. The fact I paid $15/night in Irvine of all places made this seem cheap.

Overall, probably best hotel for the price. Could definitely see it as a $250/night room and would still have been worth it. I've stayed at the Ritz in SF and for $600/night...this was a way better location and value. Would definitely stay here every time and especially once everything is finished being renovated.

Just wanted to point out, the heavy renovating is done that many people on here mentioned. I didn't even see one bit of construction while there. Apparently the room renovations finished 2 months ahead of schedule so that part is complete. Lobby and meeting spaces and restaurant is the next part apparently.

28/06/11 | Link | Rating: 4.0
129. DD P.
Always a pleasure being here.  Overall great service, great rooms, great location.

18/06/11 | Link | Rating: 5.0
130. h l.
I just stayed here the previous weekend for two days and the only reason it was chosen was because of location...

Lobby was deceivingly nice, staff was very nice the entire time even offering me shopping coupons and storing our luggage for an extra day, room was pretty clean, the view from the Grandview Lounge was incredible, the buffet was also decent for free breakfast.

You have to be a genius to figure out how to get here via car, it is surrounded by one ways which you have to hit perfectly. Parking is over $50 per night. Yes the lobby was updated, but the rooms haven't been since the 80's! It was windy, and the building swayed, but the worst part was that it had this rolling creeky noise ( think really fat guy running back and forth over and over) ALL NIGHT LONG. Not good. They even said people complain all the time, but its due to the wind and there is nothing they can do.

All in all, the location is prime but there are a TON of nicer hotels in the city to stay at for the same price.

23/06/10 | Link | Rating: 3.0
131. R P.
Stayed here a few times when in SF. You have to shop a bit for good $ deals if you are planning on coming up on the weekend.

Good location for hitting union square.
The staff is very attentive from the time you arrive until the valet is bring your car up.

The rooms are nice, modern and most have a good view of some part of the city.

The resturant/bar on the top never has been too packed when we have been there, drinks are pricey (but so are all hotel bars) and the views are awesome. The bar menu after hours is OK - again pricey - and the foods decent, not great. The breakfast brunch is average/above average,

We have stayed here a few times when up in the city and plan on repeating - if we get a deal on the price.

21/02/10 | Link | Rating: 4.0
132. Mr. Helper L.
Pros - walk to Union Square stuff.  Great cushy bed.  Decent room.
Cons - A three star hotel at best.  They are filling this place with cheap rates.  The elevators take forever.  The wine list at the bar on floor 36 is...what can I say? Unbelievably bad.  Ambiance overall is convention type hotel.  Lousy decor, dated.  No curved shower rod.  Bathroom like Motel 6.  Noisy outside. Here's the dagger in the heart, no coffee kiosk and no coffee to purchase until 6:30 AM in the Grandview Restaurant on the 36th floor.  That's a good half hour round trip from your room.  You have to go across the street to Starbucks if you are an early riser.  If you need a place to sleep, this is the place.  If you want the true San Francisco experience, try 1,489 hotels before this one.

01/10/09 | Link | Rating: 2.0
133. Larry C.
I like the top floor for drinks or breakfast.

Why?! Because it has an amazing 360 view of SF

Format: There is a breakfast buffet so it lets you do back-to-back-to-back meetings... It's perfect because you just keep your table and usher out your 8:15am before your 9am.

03/02/10 | Link | Rating: 5.0
134. Stephan P.
Best view dining that you can and will find in SFO in my humble opinion.  Has been a favorite spot of ours and the dinner spot to one of our favorite dates of all time as you sit upon the 37th floor and overlook the city.  The menu is simplistic but quality and there is overall very exceptional service.

19/03/13 | Link | Rating: 5.0
135. Andle G.
I really enjoyed staying in Union Square but this was likely due to the fact that I was with great friends celebrating one of their birthdays.  

It's convenient and in the middle of everything.  Overall the hotel was fine but I am sure you could do better in U. Square.

The room:  Comfty beds.  Room was kind of smallish but expected for SF.  Design was fine, large widow (our looked at the ugly rooftop of another building).  I would request a room looking onto Union Square if you stay here I am sure that would be  nice. No fridge.

PARKING: don't bother parking at the hotel.  It cost $50 and there is a large parking lot literally catty-corner (at Sutter & Stockton) that cost $22-33 max.

Our key cards did not work which left several intoxicated people sitting outside the room on the floor at 2am while someone went downstairs to get them fixed.  I suspect that they turn down the water heaters at night because my friend ended up having to take a COLD shower at 2AM but the water was hot at 8am the next morning.  

The thing that totally pissed me off is that the Hyatt in Union Square in 2009 STILL CHARGES $10 a day for WIFI.  Come on.  Really?  You pay $200 for a hotel room in the middle of union square and you have to pay $10 for wifi on top of that?  It is just stupid and antiquated.  I mean even MOTEL SIX gives free Wifi these days.

The shampoo was intoxicating.  The noise level was a tad bit loud but it was prom weekend apparently.  The elevators took forever.

25/05/09 | Link | Rating: 3.0
136. E K.
My bf and I just returned from a Memorial weekend get-away  in SF :)

You're a foot-step away from Union Square and Chinatown!

We cannot be any happier with the service that we received from the Grand Hyatt :

- front desk's were quick and friendly; we asked for a room change due to the view and they happily assisted us
- housekeeping's did a courtesy check before clocking out
- Grandviews Restaurant's were incredibly warm and friendly, almost felt like home!

- on the 24th floor facing the Financial District
- nice king bed and clean
- can't really say much since we asked for another room with better view

- on the 25th floor with full view of Coit Tower, TransAm Building, the Bay, Angel Island, etc. (see pics)
- two full beds with 4 pillow EACH .. VERY comfy .. loved it!
- was a bit dirty as the past guest left a bit of garbage in one of the drawers and his jeans in the back of the closet (okay ..)
- loved the scent of the soap (citrusy!)

We used our AAA card and was able to get a free upgrade and upgraded once again at the front desk (for $20 more) .. it's worth it!

Again, with the AAA card, we received a free breakfast at the Grandview Restaurant - you can choose either the buffet or one entree from the menu.  

We opted for the buffet and had coffee/juice/smoothie served to us automatically.  The buffet consisted of eggs, sausage, bacon, French toast, oatmeal, fruits, and cereal.  All hit the spot after a late night of toursiy activities in the City!

I just have to reiterate that the service was fantastic (esp Danny and Wendy)!

This hotel doesn't have much frills (as compared to the W) but it's very much warm and homey .. the location is unbeatable!

Definitely recommend this hotel for your stay in SF if you're a no-fuss and efficient kinda person!

28/05/07 | Link | Rating: 5.0
137. Amy I.
I really enjoyed this hotel.  The only downfall was that it was windy and we were on the 19th floor, so there was this annoying squeaking noise all night.  The hotel room was clean and comfortable and had an amazing view of the city and the bay.  The pillows and the bed were very comfortable.  We booked our room through Priceline and only paid $117 a night.  There is about a $55 valet fee, but the location was awesome (right in Union Square) so we didn't really mind it.  The staff was very friendly and helpful.  I would definitely recommend this hotel!

20/11/11 | Link | Rating: 5.0
138. Lea B.
My bridesmaids booked this hotel for my big bachelorette night out! This place was cool, good location near Union Square (though we weren't shopping) and walkable from BART. The lobby has a bit of an outdated look, but it's still nice. And I was mesmerized by the giant glass chandelier glowing red. Cool.

The room was nice. We were only on the 6th floor so we didn't have much of a view except for the billboard of a half-naked chick in an UGG ad. Bedding was nice and updated, bathroom was nice, everything was fine. We had an ice bucket brought to our room and the guy even asked if we wanted him to get ice for us. Whenever we saw a hotel worker in the hallway, they always said hello, good morning, etc.

Not the poshest place ever, but certainly comfortable, nice, clean, etc. Wouldn't be afraid to recommend it to out-of-towners coming to SF. And definitely check out the Grandviews lounge and restaurant. AWESOME views! And great piano music!

17/05/09 | Link | Rating: 4.0
139. tram d.
got an awesome deal off priceline for $160 for 2-day stay. SWEEETT!!!!!!!!!!!!!

location is awesome - right in the center of everything!

customer service was great - i was worried that the check-in guy was going to give us a crappy room with a crappy view because we got such a bargain on it, but he gave us a room with a view of financial district. not bad! can't complain!

bed was comfortable, room was spacious and clean.

the ONLY complaint i have is that i had accidentally left my pair of designer jeans hanging in the bathroom, and didn't bother checking it before we left, so i called lost and found a few days later, only to find out that they never found my jeans. that's such bull, but lesson learned!

06/09/10 | Link | Rating: 4.0
140. Justin G.
Got this hotel on Priceline for about $128.00 (including tax) per night.  I was amazed with the quality of the room, the location, and the staff.  Very modern room equipped with flat screen tv, super comfortable bed, and an automatic retractable shade for the window.  Took 2 minutes to walk to Union Square.  Would definitely come back.

11/03/12 | Link | Rating: 4.0
141. Nikki M.
Clean rooms. Perfect location. an ipod docking station. a beautiful view of union square (and macys) and a tv in the bathroom. What more could the bachlorette girls want??

Well i'll tell you...a bar! The bar here is like way depressing. It's more like an airport lounge. But still, i give 4 stars for the white white sheets and the comfort I felt when my hit head the pillow after 18 hours of bachlorette goodness.

The 5th star i give because the elevator plays REAL elevator music.

23/08/07 | Link | Rating: 5.0
142. Samantha M.
I stayed at the Grand Hyatt when the boutique hotel that I originally booked didn't work out (scary neighborhood...lesson learned). Anyways the staff was extremely accommodating to my needs and had a room for me with two beds (it was only me but that's all they had). I got to the hotel as quickly as possible and was able to check in right away.
The room was extremely clean, the view was excellent and the beds extremely comfortable. Everything was fantastic and I would continue to go here again and again.

29/09/10 | Link | Rating: 5.0
143. Beau H.
A very nice place overall. They have amazing bathrooms, tech savvy amenities in the room including ipod docs and tv hookups for any device you can  imagine. Friendly people at the front desk. Amazing views from the restaurant on the top floor. Sun shades that move up and down at the touch of a button from the bedside table. I slept very well here. The only downside is the cost, which is significant but probably normal for the city. All said we would not hesitate to stay here again.

22/11/11 | Link | Rating: 3.0
144. Rachel K.
I had a really great experience with the Grand Hyatt in Union Square, San Francisco during my October 2011 visit. I can't think of a place I would have rather stayed. First off, the location is great, whether you like to shop, eat, drink, be a tourist, you name it! I got an executive suite upgrade upon my arrival as the hotel was fully booked and didn't want to waste the room. I was so lucky, the room was really great. I also stayed here at the end of my California stay for one night in a smaller double-bed room. Both rooms were extremely clean, updated, comfortable, high-tech (loved the buttons for shades up and shades down!), etc. It was everything one would need out of a hotel room. The yelp complaints that the rooms are too small are ridiculous. What do you expect from a hotel room in a major city?! I expected way worse. The Hyatt rooms in NYC are smaller, but still nothing I'd complain about. I really didn't think the rooms were that small. It was completely fine. The top floor hotel bar is really cool, as there are 360* views of the city. Just note that the drinks/food aren't cheap, but that's usually what you get from a hotel bar. The concierge was extremely helpful and made great restaurant and rent-a-car recommendations for us. I will definitely stay here if I'm ever back from San Francisco. Thanks Hyatt for a great stay!!

19/10/11 | Link | Rating: 5.0
145. Eric t.
Was deciding between this and the Hilton...I made the right choice, the Hilton was in a ghetto location.

excellent location, room was really nice with an AWESOME view of time square.

 Great bar on the top of the hotel...no swimming pool though, parking was expensive and they also screwed up my CC transaction when I checked out so minus a star for having me call them and straighten it out.

I'd stay here again though.  great location can't be beat...well..maybe by the Ritz Carlton but whatever.

04/09/09 | Link | Rating: 3.0
146. Lisa V.
Location. Location. Location.
If you are one of those that wants to lounge around in the room, this is not the most luxiourious hotel in SF. What it offers is a great location
in Union Square with all the standard Hyatt amenities. Accomodating staff, and even honored my request to move room types as I had arrived late and got a smoking room. I don't know how people smoke
in the rooms.........ick.

08/10/07 | Link | Rating: 3.0
147. Joshua G.
If you can get in at the club level, you will have a good time.  You will enjoy fantastic views and delicious snacks in the lounge.  For my complimentary breakfast, I ate the most amazing bagels and lox.

I stayed here for Chinese New Year and experienced no noise at night.

01/03/10 | Link | Rating: 4.0
148. M S.
we made a trip for the Labor day weekend and wanted to see the city. this hotel was right in front of Union Square and Macy's which was great because we did alot of shopping.
the hotel lobby was under construction which was  a little drag but the room was very clean and updated bathroom was great also.
the staff were great and helpful. the rates were very reasonable as well.
very good experience.

06/09/12 | Link | Rating: 4.0
149. Trish B.
Absolutely lovely!  We stayed in August 2011 in town for a cousin's wedding.

The hotel is centrally located near Union Square, a couple of blocks from the Montgomery BART station, (very easy access both to and from the airport).

Our room was modern and clean with beautiful views of San Francisco, and the bed was very comfortable.  An in-room fridge was great to chill a bottle of wine and store leftovers.

We had a deal where we received free breakfast every morning on one of the upper floors, which was also great.  The dining room had gorgeous views and the breakfast was tasty (your typical breakfast fare, eggs, toast, sausage, fruit, cereal, etc).

Would highly recommend this hotel for anyone making the trip to San Francisco, we'd return again in an instant!

15/04/12 | Link | Rating: 5.0
150. Shad M.
One star because I have to, dedicated to the staff at the Grandviews lounge who are polite and friendly and gave somewhat of a Hyatt style service.
The reason for the bad review is the same as other Yelpers: paper thin walls. Last night (yes, NYE no less) the four of us returned to my friend's hotel room after the bars has shut down for a little sparkling wine and to chat. Even just having a discussion at a normal level (no whooping, hollering, loud laughter) was enough to have someone banging on the door and security showing up to tell us to be quiet!
Not Hyatt quality, certainly not Grand Hyatt level.
Don't stay here unless you plan on whispering past midnight...

01/01/10 | Link | Rating: 1.0
151. Cass E.
Amazing view. Amazing price. The rooms were gorgeous and elegant. Most comfortable bed I have ever slept on! Will stay here again and again and recommend to every one i know. The room service was divine.

20/10/11 | Link | Rating: 5.0
152. Terri V.
Nice hotel, great location, nice views. I stayed here for a convention. It's close to the Mosconi Convention Center, shopping and restaurants. My husband and I are Hyatt Diamond members and this Hyatt is one of those that are well maintained, quiet and clean with comfy beds, pillows and linens. Updated automated lighting and shade controls located bedside. The staff was very attentive and friendly.

08/10/11 | Link | Rating: 5.0
153. Helen L.
I will give this hotel 3 stars only for the fact that it is a beautiful hotel. Our room was lovely, our stay was short but we would have loved to have been able to check out the lounge. The staff was all extremely friendly and helpful. The problem with my experience is that for $350 there was not even a bottle of water in our room!! I understand not furnishing the rooms with mini- bars since the hotel has a lounge, but nothing!!! Our $250 room quickly grew to a $350 room with parking costs, special taxes and surcharges..... That's ridiculous enough but expected in San Francisco. But if they are going to charge that much, they should at least make the rooms a bit more comfortable. After having dinner and drinks, having a bottle of water before bed is nice. I don't want to have to call room service and get probably charged another outrageous amount...... Give me a break! I'll probably never stay at a Hyatt again.

27/01/13 | Link | Rating: 3.0
154. Jay C.
Basically a good hotel choice for the location, centrally located near chinatown and lots of good restaurants, bars and shopping.  The rooms are 'interesting' having been partially renovated but still harboring some classic elements such as my 19" tube TV, sweet!  I was looking for the VCR but couldn't find it in the room :-)  The help are really friendly and happy to accomodate for sure.  The walls are paper thin, it's a fairly 'loud' hotel in that respect.  The views from bar are fantastic, I don't per say consider that a perk of staying at the hotel but it's notable none the less.  I'm a platinum hyatt guy so I'll stay again, for the $ it's a pretty good choice.

24/06/10 | Link | Rating: 4.0
155. Derek N.
Very nice hotel!! If/when i stay in the city i will definitely stay here. They are currently remodeling the hotel so the lobby closed but the new rooms are GREAT!! The hotel is walking distance to Union Square and there's lots to do in the area. There is a lounge on the 36th floor that over looks the city. Its very small and cozy with a guy playing piano, definitely not ready for our loud obnoxious group but it worked out.

23/01/12 | Link | Rating: 5.0
156. Paul L.
I don't care what anyone says.  $89 per night for the entire weekend through Priceline gets an automatic 5 stars from me.  As much as I love boutique hotels, when it comes down to price, I'll take sterile luxury over dirty quirky any day.

So anyhoo ... yes, the hotel itself is very corporate, but it's clean, well appointed, provides a great view of the city, is in an excellent location, and is ONLY 89 FRICKIN' BUCKS!


Bill Shatner, it's time to retire the toupee.  I am the new Negotiator!

12/09/07 | Link | Rating: 5.0
157. Sarah B.
I'm rating the bar here, not the hotel.  I've never stayed at this hotel seeing as I don't live too far from it.  Anyhow, my friends and I went to the bar here yesterday afternoon.  I'd already been drinking at other establishments downtown, but this is where we ended up last.  So...four stars because they have martini flights on their menu!  I *think* I had two flights, but I was so intoxicated at the end of the experience that I honestly don't recall.  Those martinis were AMAZING!  Our bartender was an older gentleman, very kind and knowledgeable, and he provided us with great service.  The views were astonishing.  I'm thinking about having a small get together here for my birthday.  I'll come back and let everyone know how it goes.

08/03/10 | Link | Rating: 4.0
158. Terry B.
This is a review of the hotel.

I really like Hyatts, esp. the Andaz series.

This one was no exception.

Excellent service, great room, good location, easy checkout.

Extremely convenient location to Union Square, restaurants and shopping if you are into that.

We even saw the July 4th fireworks from our room, a higher floor facing north.

Beautiful gym for a hotel, with terrific 34th (?) floor views and lots of little amenities (hot towel - though ours were cold, water, towel on each elliptical, machine, etc.)

Housekeeping speaks good English and is very appreciative and pro-active when you tip/make requests.

Check out could not be easier. Leave keys in your room and go.

Nice, active, enclosed rooftop bar with excellent views.


Lots of construction/renovation going on, causing some noise and smells.

Mattress a bit too soft on the side by the TV, esp. in the middle edge where people often sit as they put on or take off their pants, shoes and socks.

Everything was clean when we arrived, but the bathroom had a smell that  was slight but not cool. They probably need to change the shower curtains more. I couldn't get rid of the smell, told housekeeping the next day and they were very responsive and tried to take care of it.

Lobby is very small, with no seating or wi-fi computers.


Very good. Would stay again, esp. if they expand the lobby and finish renovating. Expect to rate 5 stars next time.

10/07/12 | Link | Rating: 4.0
159. Jen C.
Bed bugs. Pretty sure bed bugs bit me when I stayed there for a quick business trip on Wednesday this week. Otherwise, the room is recently remodeled. The panel switch controlling lights and shades in the room is a nice feature.

04/11/11 | Link | Rating: 1.0
160. Timber B.
We stayed on business as usual, accused of smoking in the room, constantly bothered by staff, what a nightmare. The only staff here that is worth of a side note is Isiah.. very decent, the valet are very decent also.
food is dog crap
service is a dog crap
hotel is under construction and is dog crap
water main blew on the 3rd floor and has flooded the building

I dont even wish to continue.... paid my 4700$ bill and left.

Who is to protect us in your cab line from the hostile street trash?
Why do you not have a contract with a cab company?
Dont stay here goto the Fairmont !


09/01/11 | Link | Rating: 1.0
161. Nicolle M.
I've been here (Grandviews Loung specifically) a handful of times and every time I've been majorly disappointed!  The staff doesn't care a bit about customer service...they're more concerned with standing on the opposite end of the lounge and gossiping so you literally have to yell across the room if you want something.

They have a limited menu to order from and the food is gross.  I ordered a pizza on my birthday and it came out soggy and inedible.

The view, however, is amazing and it's worth putting up with the crappy service at least once.  Just don't waste your money on food!

13/03/10 | Link | Rating: 2.0
162. Allison A.
So I didn't stay in the hotel, but I used it for a conference I put on. Although, a lot of folks did stay here, and were impressed by the newly renovated rooms.

For a conference hotel, I would rate this the best place we've used so far, and we always use Hyatt's. The food was amazing, the service incredible, and the location better than perfect. The staff here is so helpful that we couldn't have asked for more. I would highly recommend them as a conference venue.

09/12/10 | Link | Rating: 5.0
163. Cheryl D.
I lost my post-Yelp Event virginity at this hotel.

Before you ask:
I wanted to get ready for the Holiday party after work and my gym was not an option.
Fellow Yelper and friend lived too far to drive and was going to split w me.
It was cheap on Priceline.
On Junior Prom night, I only saw the ballroom.

There were a ton of pillows to accomdate the various stylings of my romp. There were ample mirrors, good for friends getting ready and for making sure that arch in the back is art. The bathroom was clean, although the natural marble slightly water worn at the faucet. The dresser was squeaky.

This hotel is close to Chinatown, right off Union square and close to BART the Cable Cars and many other forms of transportation. There was a large tour group staying at the time and the elevators were a little slow, but we were on a high floor so maybe that was a factor. We walked around really late at night and the area was quiet, save a panhandler a few blocks away. The view was so amazing we slept with the curtains open. I think the price was great for this room.
The staff was friendly and quick to greet.

The bed was awesome and proof that a tired girl can dream those lost hours of sleep back. And I also dreamt that I was banging all you hot Yelping mofos from the party. Make me an honest woman.

07/12/07 | Link | Rating: 4.0
164. Katy F.
Management:  We held our company holiday event there on December 9th hosting about 95 people  Kaleen Barnett was our catering representative and she was extremely responsive and flexible to our questions and made this a very easy event to set-up exactly to specifications.

Venue:  The veiw was spectacular and I would not be surprised if they somehow ordered the Full Moon to add to the setting!  We were on the 36th floor.  We had an L shape layout, bar on one side with view of the City and food tables and stations on the other with view of city and bridge.  We had seats for about 20 people at 2 round tables, then about 20-30 tall and low cocktail tables, which were enough to let people linger and eat their appetizers, but still keep a good flow for mingling.  

Food:  We set up heavy appetizers and the selection and quality was very good.  Hot/Cold appetizers ran about $4-6/piece.  To cut costs I do recommend setting up the carving stations and other stations to keep costs down as they run about $25-30/guest.

Bar:  We had a hosted bar, which was the most expensive part of the event, suggest doing a signature cocktail and then beer and wine.  Prices were reasonable on the drinks.  They had a very nice selection of beer and wine and the staff was not too obnoxious on clearing away stray beverages and plates.  

Staff:  The staff was very responsive and kept food and drinks fresh.  I needed to add a couple more tables and they immediately appeared. If I had any questions, or a guest needed assistance there was someone right there that took care of it, or confirmed with me as to what action to take.  

Parking:  We were able to work out parking validation with the Sutter/Stockton garage, not affiliated with the hotel, by calling them directly.   You can prepay parking at about $13-$14/car from 5:30 PM to Midnight and they will walk you through the process.  I worked with Enrico, who was really helpful and responsive by email.

This was our first night holiday event, which was a tough sell, since people tend to want to go to lunch and then go home, rather than go home and come back.  I have received lots of positive comments and have won over the lunch bunch who are already asking if we will be doing an evening event next year.  

Well done Grand Hyatt!

30/12/11 | Link | Rating: 5.0
165. Shadi N.
I have stayed here the last two years during thanksgiving weekend.

The location is phenomenal, They are IN union square and the stockton parking lot is directly across the street. The rooms are pretty average, but i heard they remodeled the 1st -5th floors so those might be nicer and newer now.

They need to do something about their elevators because they are really slow and on a busy weekend like thanksgiving they get jammed up and u end up waiting a while for them. This happened to me both years.  
Also, if they are going to insist that i go through the revolving doors they should have a doorman there spinning them for me, cuz they are pretty heavy.

Its a good hotel, but could use a little spruce which i think they are working on. Also Ryan Lowrie front desk staff was a great help.

29/11/10 | Link | Rating: 3.0
166. Kayla A.
Deeeeeyyyuuuuum the view on the thirty-sixth floor, the view as you work out in their small gym on the thirty-fifth floor... Gorgeous.  A beautiful view of downtown San Francisco and the San Francisco Bay.  We stayed overnight for Wekfest 2012 and had a really great experience.  We're all pretty young so whenever a bunch of kids search or hotels to stay at overnight, they're usually the cheap but okay hotels--and this was by far a big jump from what we're used to staying in with friends.  So we walk in the hotel room and it looks so clean and modern.  The bathroom had such a modernized sink that looked like a mini bathtub on the countertop.  The ambience of the room was so comforting and made me want to just stay in the room and relax.  Haha my friends kept playing with the automatic window shade.  For some reason, we forgot that we were in the city and we even asked if they had a swimming pool!  Anyway, we had fun staying at this hotel and we hope to stay there again in the future.

10/03/12 | Link | Rating: 5.0
167. Tammy P.
Liked the hotel rooms which included 2 breakfasts each night we stayed.   It was roomy and service was good.  The location was also central.  Would stay again.

04/05/12 | Link | Rating: 4.0
168. Bing D.
parking is through valet.  you can park down by geary street parking lot too.

this is a beautiful top notch hotel.  the rooms are exquisite...i mean, there is NO OTHER WORD that FITS!  Its absolutely beautiful, you'll be looking up and down, left and right just riding the escalators.  Though, like other Hyatts...too many escalators for my taste.

The banquet rooms are kind of small and you have to rent more to get it spaced larger.  What i mean is, the banquet rooms separately are too small but they can move a wall and its bigger...though its not as beautiful as the rest of the hotel.  

This isn't the place for a function because its just placed in the busiest part of the city.

25/03/12 | Link | Rating: 4.0
169. Michael B.
I mean we pricelined a room for $109 on a Sat night. 2 rooms actually and they gave us ones next to each other and a king bed in each room. Great service, I must say!!! Mostly we get 2 doubles when doing P'line but not this time. 1 of our rooms had a broken A/C but it was a great night in the city so it wasnt a big issue. The bed wasnt the best I have ever slept in but it was far from terrible. The hotel is located right off Union Square and an easy walk to a bunch of bars and restaurants. I would certainly stay here again at such a good rate and their bar on the 36th floor is really solid. I will certainly be going back there. Cocktails are a dollar two or more than what you would expect to pay but most certainly in line with the Hyatt name and skyline view.

19/11/10 | Link | Rating: 3.0
170. Priscilla V.
Nice hotel, close to everything, and decent price. The rooms are clean with adequate space. Very good for a weekend trip to SF

29/04/12 | Link | Rating: 4.0
171. Sara S.
I am so frustrated and confused with this hotel ...and I havent even STAYED in it yet!  

My friend has a bachelorette party planned for this weekend and have booked the bridal suite for her entourage to stay in.  We are trying to accommodate alot of girls so we need to know information on the suite itself.   THIS HAS PROVEN TO BE A DAUNTING TASK.

Website: states suite has a queen pull down bed, a sofa sleeper, living room area, and two full bathrooms at 600+ sq ft.

Hyatt employee #1: states suite has one king size bed, one pull down queen size bed, a sofa (sleeper?), living room area, 1 small bathroom, and 1 large bathroom at 700+ sq ft.

Hyatt employee #2: states suite has a jacuzzi in the room, a king size bed, a sofa (not a sleeper), a living room area, and one bathroom with no clue about the sq ft.  This particular employee also felt the need to repeat OVER AND OVER again about how beautiful the suite is and how it is her favorite suite of all the suites.

wow. "GRAND" Hyatt? more like Crap Hyatt. can you just get the INFO correct??

I will update this review (and finally get to find out about the CORRECT info about the suite!) after our stay.

11/03/11 | Link | Rating: 1.0
172. Kay S.
I stayed on the 17th floor and it was fabulous! The staff - from check-in to bellmen - were amazingly nice. I stayed for two nights for business. I will definitely consider this place again. I recommend going to the Grand View Restaurant for the view and drinks - flight martinis are a nice way to get the night started!

16/04/12 | Link | Rating: 5.0
173. Natalie G.
I got this hotel off Priceline so I didn't even really choose it, but I got a good deal. I have to say, if I had paid the regular price on this room I would have been disappointed. It's true that the location is great, but there are a lot of other hotels in Union Square that I would guess are probably better for a similar price. The rooms were clean enough, but just weren't that nice. Also, $50 a night for parking?? I guess that's true for a few places in the city, but you can park across the street for $35 a day, so make sure you do that. Hotel staff was friendly, so no complaints there.

Another huge issue we had was that we left the room for a bit just before check-out, and put the DND sign on the door. When we came back the maids had stripped the bed and taken all the alcohol we left in the room. We hadn't even taken our bags out, and it wasn't past check-out time! We ended up getting it all back, but who goes into a room and starts cleaning it when the occupants haven't even checked out? Super weird.

18/07/10 | Link | Rating: 2.0
174. Joe B.
Stayed here for a couple nights......

Excellent location, minus all of the homeless people....

Great views from the top floor bar and restaurant.... However, we couldn't get served for some reason in the bar.... So we left after 5 to 10 minutes....

The room was spacious with a great view of Union Square.... Tv was dated but worked fine...

Pricey overall.... $300 per night and 50 bucks for the valet parking... Ughhh....

We got a great deal to stay here so it all worked out.....

Thanks buddy : )

12/10/10 | Link | Rating: 3.0
175. Jodie B.
5 stars based on customer service alone...

I'm yelping the lounge at the top of the hotel, not the hotel itself, as I havent stayed there before....that being said...

The little gal I am nanny to (age 9) and I decided earlier this week that we were going to have a special girls week...so on top of getting a luxurious pedicure, we decided to have a fun lunch in San Fransisco.

We decided to eat atop the Grand Hyatt, as the Marriott's lounge doesnt open until 4 - and WOW I am SO happy we did! Not only was the VIEW A_M_A_Z_I_N_G, but the customer service from the staff was amazing - to both me and my partner in crime. They were terrific!  

The food was awesome, too. I know it sounds funny to talk about the service before the food - but truly, service is more important to me than the food itself. That's the stuff return visits are made of ;-)

My gal had clam chowder (Mmmmmm) and the chicken sandwich, and I had the tomato avocado salad appetizer and the seared ahi (my fav!) salad. Mmmmm - I loved the  spicy dressing with the salad.

So yea...I must go back for lunch again soon. It's a perfect date spot!

30/07/10 | Link | Rating: 5.0
176. James F.
Clean room, very efficient front desk staff.  Excellent doorman.  Great views from the lounge. Very attentive bar staff. Buffet breakfast a little overpriced at $25, but it's downtown San Francisco after all.  Would definitely stay here again.

10/07/12 | Link | Rating: 5.0
177. Love SF A.
Thanks Hyatt for a great weekend in San Francisco. My girls and I needed 2 rooms for the 4th of July holiday weekend and we made reservations last minute and they were able to guarantee double beds with our late check in. Also with the AAA discount both rooms were super affordable. Another pleasant surprise was the view from one of the rooms which was fabulous. It was facing the Union Square. Everyone had a great time partying in downtown and slept like a baby back in the room.
The rooms were clean, good sized and quiet. There is also a mini fridge. I'm taking one star because the valet parking was expensive: $57/night. There is a parking structure right at the corner. Wonder if it would have been cheaper. Other than that I really recommend the hotel.

21/07/11 | Link | Rating: 4.0
178. Hiro S.
The location-wise, I would pick this Hyatt over the one in Embarcadero.  

I was upgraded to a nice Executive Suite - see the photos.  

As for the Regency Club Lounge, HR Embarcadero wins big time because of the setting, spread, and the view.  But the Concierge folks remembered me from my previous visit and they're really attentive.

Failry close to Chinatown and Union Square is right there.  It also has decent access to BART.  Unlike the HR Embarcadero, their lobby area is small and I kind of like the boutique hotel atmosphere unless you're stuck in the busy check-in/out hours with a bunch of airline crew members.

13/10/08 | Link | Rating: 4.0
179. Stacey B.
I was not overly impressed with this hotel.  It was too loud, with a lot of door slamming from the people around you.  The sink may look fancy, but it's kind of a messy and takes up too much space. It's gross that their duvet covers don't actually stay on the comforter.  If you can afford it pay for a higher floor, do it.  We spent our entire trip listening to the taxi whistle.  The worst part was that their employees are currently in a labor dispute, so on the second day of our stay we had to listen to people outside the hotel chanting.  If I would have known about this in advance I would have chosen a different hotel.  I do not want to support companies that are not treating their employees fairly.  I would not stay at this hotel again.  Not with the thousand other choices available to you in SF.

19/04/12 | Link | Rating: 2.0
180. Mariah C.
Wow, I was SO UNIMPRESSED by this hotel!  

First of all, the location was great, yes, right in the middle of union square, walking distance to everything.  
Second, the views from the restaurant/bar are beautiful and amazing.... but that's where it ends.  

Checking in... I arrive around 9pm (I had indicated to them that I would be arriving somewhat later in the evening).  There are three people at the desk, all keep looking at me, but none of whom want to help me.  Finally one of the girls decides I'm worthy of her attention and calls me forward.  I'm immediately told that there are no available rooms with king sized beds, like I had reserved, which is kind of annoying considering the size and price of the hotel.  The rest of the check in process goes smoothly, and I'm off to my room.  

The room has got to be one of the smallest rooms I have EVER seen in my life, I seriously don't know how two people would have been able to share that room.  Not to mention how dated every thing in the room was.  I get and appreciate the antique San Francisco charm, but this wasn't it.  The sink in my bathroom only produced scalding hot water or cold water - no in between.  The bed and pillows weren't the most comfortable I've slept on, leading to a bad nights sleep for both nights of my stay.  One thing I will give them though, is that this has to be one of the quietest hotels I've ever stayed at in San Francisco... usually the street noise is horrible, even in the middle of the night.  

I went up to the restaurant to have breakfast the next morning, dressed in my suit, as I was up in SF for business.  The Maitre'd seated me in the most closed off corner, I felt like I was in a hole, even though the rest of the restaurant was nearly empty.  I guess I was being shunned for being a lone woman diner.  

Well, those are the highlights and lowlights of the stay.  I think I'll stick to one of my fave boutique hotels or the Westin next time.

05/10/10 | Link | Rating: 2.0
181. Martha A.
Good job Hyatt. You're getting better! I've been staying there for the past 3 years when I visit San Francisco and they had been going through renovations. They've improved it a lot. It's looking better, the staff is usually very good and the breakfast is pretty amazing.

16/03/12 | Link | Rating: 4.0
182. Reyn J.
We spent some hard earned money for a one night stay  for recreation at the Grand Hyatt over the Christmas holidays 2008.

The good news:

* The gym is terrific and very well appointed with most every possible machine, weight, and amenity.

* Parking has in-and-out privileges at $45/night.

* The bell staff was very approachable (the saving grace).

* This hotel is located in a target-rich shopping environment, in the middle of the San Francisco's Union Square shopping district. A very good environment for your inner-shopper.

The news:

* The rooms are of various sizes and accommodation.

 Small rooms are found on floors 3-12, these being the most economical, but they come without some services

 For example, free coffee (coffee is $4) from the in-room hospitality bar. Downstairs there is Starbuck's coffee, and this is $3.50/cup with unlimited refills. The lack of complementary coffee seemed petty to us, considering that this is a service considered traditional at most hotels we've stayed in. This fact was not disclosed to us in any of the Hyatt's marketing, and the reality came as a significant surprise. Higher up, the rooms become bigger and the view becomes interesting. Higher still, you get to the club level where they feed you breakfast as part of the deal. Higher still, there are several theme-based suites, two of which are in the Victorian-era style.

* The BEST way to get a deal here is to join the Hyatt Passport Club (free), then prepay the room before your stay (may also be available from a name your price type website). You are locked into the deal once you pay your money, but the rate is so much less expensive. Once you stay a few nights, you get one free, or so the promotional material says. Also, once a member of the Hyatt passport club, as an additional benefit, you may check-in and check-out on their web site.

* The restaurant at the top of the hotel, don't bother with it unless you really don't want to venture out. The service is expedient and the staff, in general, needs to work on their people skills. Not that the food isn't good, they do have a chef that knows his way to a well-cooked fish fillet. But don't have your expectations too highly set. I recommend that you go up, have a cocktail or a glass of wine to take in the view, then go out to dinner an the many fine local restaurants. Suggestion: For steak, go to John's Grill on Ellis.

* One gripe, sorry, outside our room, a used room service tray stayed on a table most of the evening and even into next morning. We would rather not see someone's dirty dishes repeatedly when walking down the hallway. We watched a security/manager-type employee walk right by it, ignoring same. This is not what we expect from a hotel offering fine service and a customer expectation that is better than what we experienced.

* Still, all in all, we would rate this hotel as A-OK, but don't be too picky.

21/12/08 | Link | Rating: 2.0
183. Bert K.
This review is only for the 32nd floor Bar.
What a view!  our Irish Coffees were like Jet Fuel.  Tastey and powerful.
$12 each , they outta be!
Can't say enough about the Stellar View of SF Bay from here.

08/12/08 | Link | Rating: 3.0
184. Abra S.
I stayed here for the last few weeks and had a view of Union Square from the 30th floor (highly recommend).  The Grand rooms are beautiful - hardwood floors, modern, motorized blinds. The rooms are fantastic. The Grand club lounge on the 32nd floor is also awesome. Great quality breakfast, appetizers in the evening and desserts at night with really nice views of the ocean and city! Drinks are very great priced and you get to make your own drinks! Can be deadly! haha :) The gym is a pretty nice size too for those of you that are into fitness like I am! We gotta offset all this food we are eating somehow right? I would give this hotel 5 stars but the lobby is currently being remodeled and I will probably be back in Sept/Oct when they are all said in done to check it out again.

02/08/12 | Link | Rating: 4.0
185. Andrew Y.
Waited 3 hrs for the room. I am still waiting. arranged through the manager who is out of reach.

29/06/12 | Link | Rating: 1.0
186. Cindy W.
This $70 million dollar renovation has resulted in pure luxury! Hyatt has gone above & beyond to make our stay the best. My son had a medical procedure scheduled in SF. We had originally planned staying 3 nights, but a bump in the schedule made it so we had to come up the night before. I booked online another night separately, but when I called the night of our arrival they already knew we were going to be there for additional nights. I spoke with with the sweet Nakita, & she made our really late night arrival extremely easy. I explained why we were there, & she was helpful in sharing all types of info while anticipating our needs. She also made it possible for us not to change rooms the next day to accommodate our son (this would have been more expensive, but not a problem for making our stay that much nicer). The room service was outstanding (all new menu since renovation), positive interaction with housekeeping, and concierge services was able to book massages & hair appt....awesome!! The final touch was when a complimentary bowl of homemade chicken soup (not on any menu) with pipping hot rolls was delivered to our room for our son. This puts the word hospitality back in the hotel business! Thanks Hyatt:)

26/04/13 | Link | Rating: 5.0
187. J O.
We made the reservations through priceline and were very lucky to get a hotel right in Union Square!

The first night, we arrived much later than anticipated due to flight and shuttle delays. Given that we were checking in after midnight and had used priceline, we were sure they were going to give us a room on the second floor facing a brick wall...but they didn't. We got a huge room on the 27th floor with an amazing view, automatic blinds, and stunning bathroom. They also gave us access to their little lounge/club where they provided breakfast and other food throughout the day.

I will say that the cleaning staff DOES start cleaning pretty early (like 8am) and the vacuuming did wake me up, but it wasn't enough to negatively affect my experience here.

17/08/11 | Link | Rating: 5.0
188. RoseMichelle M.
PROS: My friend had her wedding reception here and this is where the entourage stayed. Being one of her bridesmaids we were allowed to the top floors and spent the night before her last day as a single woman ordering room service costing an arm and a leg. You can get a suite with the view of LV right outside your window:) It's right by Union Square and you're walking distance to any store or restaurant. So if you're running around drunk and barefoot while wearing your bridesmaid dress looking for some decent pizza, you won't be far.....not that it's happened to ME or anything..LOL.

CONS: No free Wi-Fi. $30k for the hall? Umm....

13/10/10 | Link | Rating: 4.0
189. Chlo H.
Great place to stay because many places are walking distance. Price may be high, but the view is great and worth it. Loved the 24 hr gym! Overall, its awesome!

28/12/12 | Link | Rating: 5.0
190. Marshall C.
Review is only for the restaurant on the 36th floor.

For a place that charges $38 for primerib, I expected more.

Primerib was served lukewarm. Asked for medium rare, got medium. Flavor was good.

Service was inconsistent. Hostess didn't seem motivated. I had 3 serve staff wait on me randomly. One was very good, but the other two should consider a career change.

One waitress took the wine list from my table and gave it to another table who were just seated.  Later she put it back on my table. She didn't ask/apologize. Just seemed rude.

My napkin had a stain on it.

Great views of the City if you're seated along the windows.

15/02/11 | Link | Rating: 2.0
191. David H.
My sister and her friends got mugged right outside the front entrance last night. They were guests of the hotel and were physically endangered during their stay. The hotel management admitted to their mistakes on not helping the situation by utilizing their security during the mugging. However they said that nothing can be done now after the incident had already occurred. I am infuriated with the 'professional' way they handled this effed up situation. As a result of her stay at this well known hotel, she has a black eye, bruised up body, and a stolen phone and wallet.  It could've been a lot worse, rape? Kidnapping? Murder??  Would that have made your security actually help these helpless girls????  Thank you Hyatt hotel for utilizing your security services to PROTECT your guests!!!!!

01/01/13 | Link | Rating: 1.0
192. Maryrose S.
I stayed at the Grand Hyatt for a convention.  There was a protest/union strike the entire duration of my stay.  While the hotel tried to make allowances for the noise, it was quite a disturbance.  However, I'll try to be fair in my review by keeping the strike out of the equation.

-Location, location, location.  It's close to all public transportation and centrally located to all downtown attractions.  
-Clean, well appointed rooms.
-Very comfortable linens and pillows.  I usually struggle to sleep at a hotel, but I was very comfortable.
-Great views at the hotel (36th floor)
-Very friendly staff

-room service was awful!  By the time I got my food, it was lukewarm at best.  One night I ordered a clam chowder bread bowl and wasn't even given a spoon.  The next I ordered my meal with ice cream and a hot chocolate - the ice cream was completely melted (on arrival) and the hot chocolate had no chocolate.
-over priced breakfast buffet.  When I pay $18 for a buffet, I definitely expect more than scrambled eggs, bacon, sausage, yogurt, cereals and fruit.  The only reason I got the buffet was because it was complimentary due to the strike.  No way would I pay that much for a buffet again.  
-expensive hotel parking

If you come here and there are protests going on, definitely request a higher floor room AND ear plugs.  The last couple of nights I was there, they had drums and horns to add to the noise.  On Saturday night, they protested up to midnight.  The last couple of mornings, they started up at 6 AM.  Fortunately for me, I'm a late sleeper and had to get up early for the convention.

I only dinged one star for the food because in most cases, I would have been dining around SF instead of staying in.  So that really wasn't that big of a deal for me.

15/09/11 | Link | Rating: 4.0
193. John J.
Great experience if you like $200/ night Holiday Inn
Can't get to the restaurant from the room w/o going to the lobby and walking up to the typically  over priced hotel restaurant
The lobby bathroom is in the basement
Towels are hung on the side opposite from the shower in the bathroom
Complained about my bed which was like a bag of wheat straw and they interpreted it as not liking my ADA compliant room
Even the TV satellite was not working, which for a news hound like me on the morning after the State of the Union address was salt in the wound.
Stunning lack of attention to customer satisfaction

13/02/13 | Link | Rating: 2.0
194. Yamona M.
On my way back home from Cancun, spent the night at this sexy l'il spot.  I never in my life stay at chain hotels - and now I am not sure why I don't.  Thanks to a newly promoted friend, I stayed in a concierge level room which was absolutely breathtaking in the view and the decor.  

I also got to enjoy, gratis, the wonderful continental breakfast on the Club Level.  Wow!  Very nice.  I like things clean and stark.  This was super nice and they had everything that a person can think of - including a water dispenser that served chilled, sparkling OR room temperature water.  It stands to reason that collecting them points ain't such a bad thing.

15/12/11 | Link | Rating: 5.0
195. Cindy W.
We got a good price for this hotel, especially for just the weekend, considering hotels are more expensive on weekends. It's in a good area where everything is accessible by feet. Our room was beautiful and the view of the city was wonderful.

We showed up in our little rental car and there was no self-parking, only valet, so valet is $15 an hour or $50 a night. Uhhh, no thanks. We were going to return the car anyway since we were done using it, so we asked them to get our car and it took them 25-30 minutes to get it. Then we never got a phone call so we waited and finally, they called us to tell us that the car is ready and we were supposed to know that. When we checked out, they thought we had our car for the weekend with them, it was a good thing the concierge believed us and removed the fee.

From that service alone, I knocked off a few stars that the valet guys never took that off our names. But other than that, this place was nice.

14/09/09 | Link | Rating: 3.0
196. Linda C.
Had dinner on the 36th floor- and it was fine although the service was a bit slow
Then went to the Grand Club on the 32nd floor and David was wonderful-very friendly, knowledgeable, and has a great memory. He made the visit very enjoyable.

14/12/10 | Link | Rating: 4.0
197. Anthony A.
The Grand Hyatt was a wonderful experience to enjoy, with a great view of San Fran. Superb experience all around the only thing I have to ding them on is charging me $5 to receive a package. But hey with door greeters in top hats, you can't go wrong! Free Wi-Fi was a bit spotty.

03/02/13 | Link | Rating: 5.0
198. Laurie B.
My husband and I recently visited San Francisco for a long, romantic weekend. When I booked the Grand Hyatt, I was looking for something with a nice view and romantic amenities. They offered a romance package that included a high floor (aka view) room along with guaranteed late check out (3pm!), breakfast for 2 and champagne and chocolate covered strawberries upon arrival. The rate for all this was the same as the basic rate for a standard room at other hotels in the area so it was a great deal (I did have a AAA discount so that made it even better!).

The room we stayed in was well appointed and very nicely decorated. The view - amazing! This is exactly what I wanted so complaints here! I will say the room was a bit smaller than I am accustomed to but it was so nice it really didn't matter.

As for service, the staff went above and beyond. Our bellman has been around forever and had so much information to share about the area. He was so helpful.

We asked if we could switch out the champagne for wine since my husband doesn't care for champagne. They said no problem. About 5 minutes after the wine was delivered, the room service manager called and asked if we'd opened the wine yet. I told them no. They said "Good, I sent you the wrong bottle and want to upgrade you to a better one". Honestly, didn't know what they were going to send and were happy they were willing to switch it out so a better wine was a plus.

When we checked out, there was a minor mistake on our bill. They didn't ask questions, didn't argue, just took it off. I know this should be expected but in this day and age it is shocking to me how unclient-friendly some places are. NOT the Hyatt! Full client centered service the entire time!

Overall, we had a great stay in a top notch hotel. I have to admit I was a bit sad they did away with their top floor restaurant but there are plenty of places in the area to get that romantic view with a nightcap.

17/03/13 | Link | Rating: 4.0
199. Wendy O.
Stayed here over the MLK weekend with my daughters during our annual Mother/Daughter getaway.  Got a good rate on Priceline, called ahead to request two doubles, checked in online...easy peasy.  The room was ready when we arrived.  Ninth floor, modern furnishings, a sink larger than any I've seen in a hotel room.  Very comfortable for the three of us and all the shopping bags we acquired during our stay.  Ate the breakfast buffet ($22 each) on the 36th floor.  Amazing views and a great way to start the day.  There is also a Starbucks across the street for those just looking for a cup of joe.  Very friendly staff, especially the guys out front hailing cabs.  They always had a smile on their face and a good recommendation for whatever neighborhood we were visiting.

The highlight of my stay was the gym.  Located on the 35th floor, you can look out over the entire city while you are sweating it out on the treadmill.  I have never seen such a well-equipped hotel gym in my life.  Multiple treadmills, elliptical and reclining bikes, along with every machine you could imagine and free weights.  There is even an area to do your own floor work with full mirrors, a barre and medicine balls, those big bouncy balls, tubing, heavy bars...you name it, they got it.  Water, towels and headsets provided.  Heaven for those of us that love to stay in shape on the road.

Centrally located and very comfortable, we will definitely be back!

19/01/12 | Link | Rating: 4.0
200. Derek I.
Definitely had some beef with this Hyatt. I stayed in two separate room (4 nights) given I had to switch rooms since there was a yappy little dog next to my room. The room is not isolated that well so you can hear bathrooms flushing, the doors in the rooms shutting, or people talking in the hallway. They do NOT have a coffee maker in the room---so I had to get the Bucks across the street every morning which was a pain in the ass. The iron SUCKs! That might seem trivial but when you have to get your networking on at the conference you want to look fresh and clean, these little things matter. The cheap iron did a horrible job and it took 2-3 times longer in the morning when I am un-caffeinated and cranky. My first room's iron was also broken so it would just spill out the water when I was trying to get some steam action. Errggh!
Also there is remodeling going on in the lobby which was very inconvenient and noisy. Even though there are six elevators, there was sometimes a 3-5 minute wait which was ridiculous.

There are definitely a few bright spots. The rooms are very modern and chic, and the hotel is in a prime location next to Union Square and  near the financial district and shopping centers. The restaurant and bar on the top floor has an amazing view, the staff were very attentive and I did enjoy my $25 breakfast buffet.

01/07/12 | Link | Rating: 3.0
201. Mark R.
The new One Up Lounge - nice new décor.  Unfortunately, the bartenders were more interested in having a personal conversation between themselves than serving customers so wasn't able to get food or drink.

02/11/13 | Link | Rating: 1.0
202. Danielle M.
This is a great hotel located in the heart of union square! The staff is friendly and helpful, and the rooms are beautiful. Housekeeping is great about taking my requests, and I always get wake up calls on time! The room service food is awesome:-)

14/07/12 | Link | Rating: 5.0
203. Emily S.
A nice hotel in a good, central location - perfect for our one night layover in SF.  It was definitely NOT cheap, but it seems like no hotels in SF are cheap, so might as well stay somewhere nice!

01/11/12 | Link | Rating: 4.0
204. Bruce K.
One of the nicest hotel experiences I have had in a long time. Everyone from the car valet ,the check in manager and the hosts at the club level room were efficient and couteous.  We were upgaded to a wonderful view room as Gold Hyatt members.
Special thanks to David and Jay Dee, hosts at the Club room.
Only small negative: our room had modern  flatscreen hi-def TV's but no hi-def programs were available at any time.
Because of this wonderful service I will try Hyatt on my next trip.

24/01/12 | Link | Rating: 5.0
205. Tammy L.
We got a great flight/hotel deal online so I wasn't expecting TOO much out of our hotel room.  However, one comes to expect a certain level of quality in the brand.

This particular hotel was deep in the middle of downtown, right near Union Square.  We appreciated that we were near everything...except we didn't spend much time downtown!  

The people were friendly, especially the guys that hang out outside.  

Check in was a breeze with their "consoles" which eliminated human contact.  Upside is it was quick and we didn't have to wait in line but the downside was....it eliminated human contact.  There was no one there to say "Welcome to the Grand Hyatt! Enjoy your stay!"  Regardless, we were on the way to our room within 5 minutes.

The room was average...the beds were hotel-soft as were the pillows.  I was glad to find that they put an extra pillow in the closet which I needed.  TV was a fat tube style one which is semi-surprising in that other establishments have begun to upgrade their sets to flat screens.  The bathroom was definitely NOT fancy at all.  Expect similar in a Motel 6.  The only thing that really set it apart was the hair products they provided.  The bathtub was super cramped which totally surprised me.

The biggest disappointment was ice.  I read that they had ice machines but a thorough search of our room yielded ZERO ice bucket.  I called guest services who was perfectly friendly but not exactly comprehending why I couldn't go get my own ice.  Eventually, she promised to send someone up with it.  An hour goes by and nothing.  I called again and the lady was like "OH!  Yeah....he had the wrong room.  I'll send him up right away."  10 minutes go by and we finally hear a knock.  The guy hands me an empty bucket and apologizes by saying that he was given the wrong number." Okaaaay....nevermind who messed up.  The fact is I waited up until 2am for an ice bucket so I can put my cheeses on ice before I passed out.  

Overall, our room was quite comfortable with a lovely view of the roof of the building next to us.  

Checkout was somewhat of a pain.  We came downstairs in the morning only to face a HUGE line of about 20 people.  The consoles that very kindly let us check in on Friday, were "broken" and not available for checkout.

It was a great deal but I think we might try another hotel next time.

10/08/09 | Link | Rating: 3.0
206. Jillian D.
Was at the Grand View Restaurant after an Event Saturday Evening.  We arrived a little late, and they were kind enough to seat us at 9:15, even though the kitchen was going to be closing at 10:00.

Ordered the crab cake appetizer to split, the my friend ordered the spinach salad with grilled chicken to be added to her salad.  I ordered the spring greens with pears and crumbled blue cheese for my salad.  Then  I ordered an entree for us to split of Seared Cobia Fish accompanied by spaghetti squash with blistered tomatoes.  I asked the Server to make sure that the fish was prepared more on the undercooked side, for there is nothing worse than dry fish.

The crab cakes, we're just ok.
The server had brought the crab cakes and just my salad.  Huh?  Where is Denise' salad?  He said that he thought that we would want to share both salads.  Well, we did not tell him that we wanted to share both salads, right?

He finally brought out my friends salad and the chicken was so dried out, that she didn't eat the chicken on it.  My salad was fine, nothing outstanding.

The main course:  good thing I told him to make sure to have the fish prepared undercooked!  Almost overlooked.  I will say that the spaghetti squash was amazing!  The flavor of the Cobia was amazing as well, I just think it could have been prepared less done.

Cocktails:  $$$

Other than that, killer view, so definitely worth, and his service was good, except, the little things.

28/03/12 | Link | Rating: 3.0
207. Chris L.
The room is very attractive and chic.  It looks relatively well cared for and clean.
The view was fabulous and the bed was comfy.


I had some issues over my two night stay there that were most unwelcome:

the room safe was broke.
the heater in the room was not pushing warm enough air...I froze my ass off the first night.

the sink was clogged.

the  maid was vacuuming too early and woke us up.  I called to complain; so the maid stopped vacuuming in the hall and then went to the room next door to vacuum??? WTF?

The front desk guy did not thank us for our business and did not ask us how our stay was.

I'm writing a letter to management.

update: 1/5/11  I spoke with management and they were very sympathetic to my
experience at the hotel.  I am guessing that my experience there was a fluke and I will definitely give them a second chance.

23/12/11 | Link | Rating: 4.0
208. Jackie C.
My room and view rocked but the new check in process sucks. Also valet said it was $42 a night but when the bill came at the end of our stay it was $53.00. When we questioned the front desk they blew us off. Very poor customer service.

07/10/12 | Link | Rating: 3.0
209. Joe D.
Poor service from the door staff. Many employees seem to have forgotten good customer service.

17/02/13 | Link | Rating: 2.0
210. Luke B.
View of San Francisco from the Top.

29/10/12 | Link | Rating: 4.0
211. Jessica G.
Convenient when visiting the area for a convention. Just two of my events were held in the hotel, but it was set in a central location. Valet & front desk employees were attentive and very polite. The room itself was immaculate - well-appointed, comfortable beds, great TV, clean bathroom, quality toiletries, beautiful view. The only downside I found was the $10 per night Wi-Fi charge. A little excessive for such a huge hotel, in my opinion. Since the convention organizers paid for my trip, staying here was fine, but if we return to San Francisco, we'll probably choose a cheaper place to bunk down at night.

20/11/11 | Link | Rating: 4.0
212. Kristen X.
got the suite with my love, it was the best view in SF, had an upgrade, customer services was excellent, will definitely come here again, plus plus plus.  Oh and I love the TV in the bathroom mirror, it was awesome plus a beautiful shower huge enough to fit 5 people ;).

14/09/12 | Link | Rating: 5.0
213. Vivek V.
Maybe it was the special price deal we got but the place is amazing!  Lobby is modern and cool.  Rooms are well decorated.  Beds are comfortable.  Staff was efficient and friendly.  Great location, great views!  Not sure I'd pay the usual rates but it was worth it for what we paid.

31/12/12 | Link | Rating: 5.0
214. Nathanael L.
I stayed here for the SF Marathon and had a great experience. The hotel was 1.5 miles from the expo and 1 mile from the starting line.

- Centrally located: Union Square, Chinatown, North Beach, Embarcadero and Bart Station/MUNI stop are all within walking distance.
- Clean rooms with modern design
- New fitness center with top of the line equipment.
- Very amicable staff
- $10 weekend parking in adjacent parking structure
- Starbucks is right across the street and Walgreens is a block away
- Three different types of pillows (soft, medium, firm)

- Weekday parking is expensive
- No swimming pool or spa
- Surrounding streets are very crowded with shoppers
- TV channel selection is terrible
- In room movies are $15
- Slow elevators

Overall, this was a very comfortable and convenient place to stay but misses on a few of those extra perks that could have made this trip even better.

05/08/11 | Link | Rating: 4.0
215. Robert K.
Located in the heart of Union Square, the Grand Hyatt is a convenient place to stay if your are a new traveler to San Francisco.  It is short walking distance to Union Square, Market Street, and China Town and moderate (but doable) walking distance to North Beach, AT&T Park, and the Embarcadero.  

The room size is larger than most in the city and the amenities are typical of a nicer chain.  The rooms are in desperate need of remodeling, but I understand that a major renovation is underway.

Staying at a Hyatt in SF is like eating at Outback Steakhouse in Australia.  You know what to expect, and it will likely be good.  However, when in Rome...I recommend staying at a boutique SF hotel to really experience the city.

04/12/10 | Link | Rating: 3.0
216. Jacob H.
I came here last week to stay for 2 nights. I wasn't too thrilled that they had the strike go on during my stay. I mean i feel for those workers, but at the same time they should have respect for the guests that they will be serving and NOT be yelling and screaming at 6am in the morning.

Other than that, the room was ok. Bigger than other SF hotel rooms I've stayed in. Since I didn't have any housekeeping the room was just whatever.

I was happy about the internet service though, they have a deal with T-mobile, so it was only $7.99 for a night. Not too shabby considering most hotels charge well above $10 for a 24-hr access.

12/11/09 | Link | Rating: 2.0
217. Eugine Y.
Our stay at the Grand Hyatt didn't start off on the right foot or the left foot either.   It was more of a stinky foot.   I guess the Grand Hyatt mistreats their employees or something  because when we arrived, they were on strike.  They were banging drums and some biznatch decided to take the megaphone and put it next to my ear.  I slapped the sh%t out of it and it hit the ground.  I could tell I ruined her day by the look on her face.  I thanked her for being the cause of our lowered room rates for the trip. yelp.com/biz_photos/2T4B…

It's obvious to me now that simple math skills aren't a requirement to work here if you have a big smile.  The front desk girl and her huge grin with equally big teeth asked me how many beds I preferred.  2.  Fine no problem.  We get up to our room.  1.  Yep, just 1 bed.  I understand, it must take her an awful lot of brain cells to power up that colossal smile of hers.  Therefore, miscalculating 1 instead of 2 should've been expected.  I call the front desk.  3 seconds later a nice gentleman brings me up 2 new keys to our new 2 bed room.

I like to judge a hotel room based on the flushing power of their toilets.

I swear it took my dookie a good minute to spiral it's way down into dookie heaven.

It took so long that while standing there watching it go round and round, I almost went in for round 2 ;-p

I expected a flat panel TV and got one left behind by none other than Fred Flinstone.

We get down the lobby.  This time I have more time to take it all in.  The lobby along with the rest of San Francisco feels smushed together. yelp.com/biz_photos/2T4B…

Location was its savior.  Right smack dab in the middle of Union Square and all its vagrant inhabited glory.  You can walk in any direction and find shopping and loads of eats.  You will also encounter an infinite amount of aimless life wanderers telling you he/she likes your sneakers.  I like vagrants with good taste.

Overall a decent enough hotel and stay.  Can't really complain for $75 a night over the weekend in Union Square.   yelp.com/biz_photos/2T4B… next time, I'm aiming for the Kabuki Hotel.  Shonuff!

12/11/09 | Link | Rating: 3.0
218. Lisa R.
I frequently stay at Hyatt properties and this one is definitely my favorite. The staff is great and the rooms are nice and very well maintained. Like all Hyatt's they have the best beds. I felt very pampered here.

It's expensive, even for a Hyatt, but the location is excellent if you want to be close to downtown.

01/07/13 | Link | Rating: 5.0
219. Gabe H.
The location of this hotel is freakin awesome...  It's right by Union Square so if that is what you are looking for than you are looking at the right place.  In general the service was very good.  I am really only dinging one star from this location for the following reasons:

WiFi - Ok first off... for these prices it needs to be free.  You want to charge then fine... but if I am paying $9.99 per day that better be a good connection... NOPE.  It's basically T-Mobile service, but it's set-up so you can charge it to your room.  The service was seriously crap.  For being in San Fran I really expected more.

The sounds - I'm not sure if it was the building creaking or what the heck, but from the creaky sound in the walls at night to the random fix-it work being done to the whining kid in the next room, this was just a little annoying for the experience.

Other than that, it is a genuinely clean hotel and the valet/bellmen were super cool.

11/03/10 | Link | Rating: 3.0
220. Anna F.
The hotel just finished their renovations. On our first night they put us in one of the few rooms that didn't get the new look. Everything inside the room was nice. The bathroom was a walk in shower with no shower curtain. It had half a piece of glass and the other half was just open. The shower head was broken though. The knob to get the handheld shower head wasn't working and I wasn't sure which was to turn it. When my friend went in to shower, she ended up twisting the knob off. We called the front desk and they sent someone up right away. At the same time, I was trying to get my iPad connected to the web since the $9.95 internet fee was for one laptop and 2 other devices. The staff didn't know the internet was for 2 other devices so he called IT and so that problem was taken care of very quickly. The staff couldn't fix the shower so he recommend we move to another room. He said he would notify the front desk for us.

The next morning when we called the front desk they said our room wasn't ready. So we went on with our plans and came back to the room at 4pm and got the key card to our new room. The room they put us in was the one that got renovated. The room was very stylish. The drapes weren't your average drapes, it was pretty neat. The bathroom had a tub and the basin was a mini tub. It was interesting.

The best thing about this hotel was the location. It's right next to Union Square and a block away from the cable car line. It's a 5 minute walk to Westfield and about 10 minutes to Chinatown. If I could get a good deal on this hotel, I would definitely stay here more often. Their regular price is usually in the $200 range and it's a little too much for me when I travel.

23/02/12 | Link | Rating: 4.0
221. Kai D.
Great views. Cant go wrong with $4 bottle beers for happy hour. Super nice staff.

03/04/13 | Link | Rating: 3.0
222. Robert M.
Hotel is nice. But the glasses in the bar are not clean.

17/07/13 | Link | Rating: 2.0
223. P T.
For the price of this place....it could have been better.  Service staff was nice.  My only gripe is the building itself is very loud.  At night when the winds are blowing 2 out of 4 walls creak.  It's so loud can't not even ear plugs help.  The hotel says they can't do anything about it because of the wind.  

Well, there are other hotels around here that don't creak all night even with the wind.  Not sure it's worth the price of staying here.

17/06/13 | Link | Rating: 2.0
224. Alexis C.
good location, very friendly staff, and comfortable beds!

i didn't spend much time in the hotel... it's san francisco... so much to do!  but while I was there i was pleasantly surprised with the attention and service i received.

the lobby is modern, lacking in seats, but how much time do you want to spend in a lobby??  

Pros: they worked to get me into a room early in the day (9am) - which was very helpful!

17/06/13 | Link | Rating: 4.0
225. David R.
I had almost forgotten what a good hotel could be! Great staff. Attentive to your needs and observant. From check-in to the well appointed room to the doormen. Everyone was on top of their game. Breakfast buffet was entirely decent too.

20/07/13 | Link | Rating: 4.0
226. Rinaldo A.
Very good accommodation at a good location.
The staff (especially at the restaurant) is excellent, friendly and appropriately funny.

The rooms as nice, modern and big enough for a long stay.
I was surprised to see the TV set offering all kinds of connections freely for guests to plug in their own devices. Other hotels should take this as an example!

At the time I am staying there the hotel lobby is being refurbished, hence it does not look as inviting as it should be.
The only real downer for this hotel are the elevators and not having a dedicated in-house parking lot. It takes ages for elevators to arrive. You can literally stand in front of the elevators at your floor for minutes waiting for it for several minutes.
You have to walk one block to the nearest parking facility. Very inconvenient.

11/06/12 | Link | Rating: 4.0
227. Ryan L.
While I'm Diamond with Hyatt and get upgraded rooms and lounge access, this Hyatt is fantastic. I love it. They're going through some public space renovation, so be aware that the lobby isn't real warm and inviting right now. Guest rooms are done and look great. Great location, great views, and the restaurant on the 36th floor has the best view in SF.

What would make this place better would be a more complete fitness center. After a workout, I like me some steam and sauna time. Nothing along those lines here. Not even a pool or hot tub.

29/01/12 | Link | Rating: 4.0
228. Fletcher R.
Diamond member. Stayed a single Friday night in a Grand Club room to give my wife and I a pied a terre for the weekend.

The lobby remodel is nice. Room was very clean with hardwood floor instead of carpet (great!) and the shower was large with OK water pressure. Nice view.

Bar was closed by 12:45AM, slightly lame for a Friday night.

Staff was very courteous and allowed us a 6PM checkout, which was great of them. Valet was $49 per day- pretty steep- but very convenient in that neighborhood. Also, movies on their entertainment system are $18, quite a lot. Wifi is free but "premium" internet (supposedly faster) is an extra fee.

Pretty good value for this location- right in the middle of downtown SF. Would stay there again.

18/11/12 | Link | Rating: 4.0
229. Jessica H.

Pros- Good DJ, videos playing while songs were on, OPEN BAR, balloon drop at midnight.

Cons- Several long lines just to get in, security asking people to "be quiet" while waiting in line, flier mentioned view of fireworks... We were in the bottom level of the hotel, with no windows.

All in all, a fun place to ring in the new year, but my friends and I bring the party with us wherever we go.

20/02/12 | Link | Rating: 3.0
230. Shelley M.
Pretty nice room, very comfortable beds. Pretty noisy downtown but it's close to everything. The view from the lounge on the 36th floor is amazing.

23/02/12 | Link | Rating: 4.0
231. Shannon R.
Reasonable rates, especially if you find a deal online! The location is right near Union Square making it easy to venture out on foot. The hotel staff was good at making restaurant suggestions and the rooms were nice. If we stay there again I would prefer to be on a lower floor facing Union Square instead of a higher floor on the outside. I think you can make this request when checking in.

10/02/14 | Link | Rating: 4.0
232. Nick M.
Great Service, Great View, Newly Renovated Rooms Comfortable Beds, and Good Food!

2 Minor Problems, Renovations were occuring above us, therefore we were waken up early...
Parking was $50ish... expensive

But overall it was worth it!

20/04/11 | Link | Rating: 5.0
233. Virginia M.
Dearest Grand Hyatt-

Pray-tell, dost though know how a simple four-walled residence may inspire the purest of tranquil and meditative contentment? Simply sublime; it's how I'd describe my brief love-affair with thee. And though i must depart from your sweet embrace, your charm, your ability to steal my breath away....I am left with the memory of knowing that it was you, the pinnacle of the city, towering yet subdued, that manifested a weekend that no element or categorization of fondness could ever seek to fully accurately describe.

Who knew such a pearl existed...home to the most courteous of receptions and grandest of views.

I will surely return and send tales of your grandeur to all who'll listen. Farewell...dearest friend...for now...

20/08/10 | Link | Rating: 4.0
234. Jamie L.
Very convenient location, decent rooms and the view from the lounge is spectacular.  

One complaint - the lobby is currently under construction & this was not indicated anywhere when I booked the reservation.  This should be communicated to people as this would have weighed into what I felt was a fair price.

19/09/12 | Link | Rating: 3.0
235. Mariko B.
Stayed here for my bf's birthday. We had a cool room with  a great view. Parking was $50/night :-P but we parked the car and took a taxi to dinner. We ended up drinking a few of the refrigerator items and the water so when checking out the next morning we started kind of arguing about who was going to pay for parking. I wanted to pay since it was his birthday and he had this idea that it was his car so he should pay. Instead the front desk agent heard it was his birthday and took our drinks off the bill. Pretty simple basic stay. We didn't get too involved in the workings of the business but it was satisfying. I would go again.

P.S. One of the last times we went to SF, we ate at the grand views restaurant and our view from the room was the same view as where we were sitting in the restaurant all those months ago except a few floors lower, how coincidental!

17/03/11 | Link | Rating: 4.0
236. Emily Y.
Our room was beautiful: very modern and CLEAN - and we absolutely loved the location of the hotel.  The perfect hotel for nights out.

17/07/12 | Link | Rating: 4.0
237. Zainab K.
I am very disappointed by the service at this Hyatt as well as the one on Fisherman's wharf. I think they are bigoted and discriminate against other ethnicities. I wanted to throw an event at their facility. I called Emily (the manager in charge of the ballroom) on a Friday and asked her about what her facility could do. I needed to throw a religious celebration for my kids. I explained to her everything I wanted to make my event successful (including price). She listened and said her hotel was out of my budget but she would check. She quoted me a price if I had the event in their ballroom (which was wide open).  She also said she would check the sister hotels in S.F.

I thanked her and waited for her response. On Monday, I got an e-mail saying the hotel couldn't accomodate me and they wanted $40 more per person if I held the event at their facility. She also wrote there wasn't any space available at the other hotels.

I called her and asked her about the price difference. She was very stoic in her response.

So, I called the sister hotel (Fisherman's Wharf). They did have availabilty in their ballroom. Justin (the manager) said he'd get back to me. I haven't heard back from him yet for an event that is to take place in November.

I called headquarters to complain. I got an automated response that they would check the Hyatt in Irvine, CA! I'm not sure where they got that hotel's name from considering I spoke to a live person in customer relations.

27/09/13 | Link | Rating: 1.0
238. carol c.
I'm a frequent traveler and this hotel was a disappointment. Oh, it was pretty enough. But the mass production side of things really showed.

Here's the good stuff. The coffee. The very professional staff.  The decor. The modern design of the bathrooms. Cleanliness. Location. All good.

But then: who makes a cinnamon orange brioche French Toast that has no evidence of cinnamon, orange or brioche? At all? & claims it's the way the dish is made?  Who sanitizes a room with an acrid sanitizer and claims it's normal cleaner, when other rooms don't smell like that?

I stay in SF at least monthly at different hotels, and stayed here in the mid 80s... and thought this time I'd upgrade to a nicer hotel for my routine stay. Sadly, it wasn't much of an upgrade.

I could go on, but you could read  the details in my review and blog post here:

08/04/13 | Link | Rating: 3.0
239. Mariela D.
This is one of the few SF hotels I've actually spent the night in. Living in the city, I rarely spend the night away from home. My last company had their holiday party here, and my current company had their recent all-hands meeting in the same ballroom.

As a conference center, the Grand Hyatt is top notch. They offer A/V, video and projection services for large meetings (ours had around 180 people). And the food is fantastic.

As a hotel, they do a great job, too. I remember getting complimentary champagne and strawberries during my stay for no apparent reason. But what truly makes them amazing is their location - they are across the street from Union Sqare and steps away from all the shopping your little heart desires! I highly recommend them to anyone thinking about staying in SF.

21/03/11 | Link | Rating: 4.0
240. Al T.
Very average business and tourist hotel. Check-in was really strange...they have no front desk!  Just some tables set up with laptops, and a kiosk for self-check in that didn't even work.  My room was right near the janitor's room, so kinda annoying having the housekeepers constantly outside my door.  I had a room with 2 double beds in quite a small room that I felt was overpriced at $225 plus tax per night.  Bathroom had a very weird sink....check out the photo; it looks like the kind in hospitals used for bathing newborn babies.  WTF??   I've stayed in Best Western's with a couch and two double beds in the room for $100 or less per night that were nicer than this room I had...I get it, it's San Francisco city center but still...  Amenities were good...couldn't find many take-out restaurants within walking distance, other than Starbucks and those in Chinatown.  Part of my stay for the event I was attending included access to the Executive Lounge, which was definitely a nice perk.   The room was on the side of Union Square and all the ongoings down there were clearly audible, even 20 floors up.  Despite a few good things at this hotel, I don't think I'd want to stay there again.

26/06/13 | Link | Rating: 3.0
241. Natalie V.
Mine and my fiancès stay was simply amazing!! We felt like we were already on our honeymoon! Your staff was curteous, friendly, respectful, attentive.....the room was new, stylish, cozy, romantic, comfortable...these lists can go on and on! It was one of our best Hyatt stays yet. The only downside and the only reason my overall experience wasn't 5 stars was because the walls/doors were very thin. It was odd. We heard when neighbors came in & went out, turned on the shower, "got romantic", walked in the hallway, ect. And we didnt have noisy/loud neighbors, the walls/door were just that thin.

Thank you Hyatt for a very special stay!!

14/01/13 | Link | Rating: 4.0
242. Griffin T.
Second time staying at this hotel, first time was during their recent renovation. The finished product looks great! Bed is SO comfortable, TV has all the best channels, awesome electric window shade,  room is a great size and the bathroom is spacious as well. Room includes an empty fridge...kinda wish they had a mini-bar. Only negative is that there is a nightclub directly across the street which can get VERY loud at night, but we had a low floor room so perhaps this problem is avoided as you go higher.  

Would definitely return.

01/02/13 | Link | Rating: 4.0
243. Nicolette C.
Stayed the night in the city with my mom and we stayed at the Hyatt because of its close location to the places we needed to go to, and the price was good. The hotel is very contemporary and modern. We got an upgrade to the 21st floor. Our view was amazing, beds were decently comfy and room was very clean. The only thing the room was missing were complimentary bottles of water, because I was dyeing of thirst and thank god my mom had a water left over from the game in her purse. (Even the Marriott gives free water lol) End note is if you want nice and personable service, a clean bed to sleep in, somewhere downtown, and a decent price to pay then book the Hyatt.

20/06/13 | Link | Rating: 4.0
244. barry d.
The room was nice and the hotel is in a great location, however the staff was not up to par with their information on touring SF. They could use some better customer service training.

03/10/13 | Link | Rating: 3.0
245. Cliff J.
Should be 3.5 Stars.

Thats a plus. The rooms have a modern feel. The lobby sucks ass though. It's small and gets cramped real fast. They were doing construction the week that we were there. That would have been nice to know prior to booking.

Our room was a standard size with an offset bathroom and closet. Pretty spacious and very clean. All the modern amenities. Internet access was good, with streaming video playing with no issues (no lag).

One drawback was the water pressure. It was worse than a 65 year old dude with prostate issues. A normal 10 minute shower took 25.

The 36th floor restaurant offers great views and the service was good as well. We did not eat here (just drinks) so I cannot speak for the food.

The bellhop service was quick.

We would absolutely stay here again.

04/06/12 | Link | Rating: 3.0
246. Scott H.
The facility is top notch. The room I stayed in is extremely well appointed, and the lobby staff was helpful and courteous.

25/10/13 | Link | Rating: 5.0
247. Sandra M.
Stayed here for an overnight (Friday) when a friend from out of town was visiting.  Location is very central to shopping and BART (for example, can take BART in from SF airport and walk just a few blocks to the hotel).  VERY nicely remodeled.  Had a nice view of Union Square.  We were in room 1919.  It had 2 full beds, and the room was SUPER clean with GREAT furnishing.  Free internet - very nice for a hotel chain.  The check in service was good, and the bellmen were quick to open the doors etc.  Did not use any of the facilities.  The room had ear plugs in them and that worried me a bit when I checked in - but other than the garbage truck in the morning I did not hear any noise.  Did not use the ear plugs.  They did not have coffee maker in the room which was disappointing.  They did deliver the local SF Chronicle paper to our door (so much nicer than USA Today - perhaps we got the local paper because it was the weekend).

26/10/14 | Link | Rating: 4.0
248. John K.
No complaints about this hotel..wonderful location, beautiful place, COMP BOTTLES OF WATER (JYEAH), great staff.

Seriously, this hotel is like between all the shopping and all the food that you will want to eat.  What else are you looking for in a hotel location? Solid 5 *****

31/12/12 | Link | Rating: 5.0
249. Jennifer Y.
What a wonderful place to stay during the holidays! The skating rink and the big ol' Christmas tree was up at Union Square during our 1-night stay this past weekend.

Grand Hyatt was definitely a luxury during our trip, but well worth it. Since I am a Hyatt member (with only 0 nights accumulated on my account prior to this stay, haha) and I had booked with my membership number, I got upgraded to a bay-view room for my "loyalty" to the Hyatt group. Yay!!! Talk about a million dollar view!

The rooms are smallish, but expected since real estate is so $$$ in SF. The rooms look a bit used and the corners of our night stands had been chipped off a little from wear-and-tear. Other than that, no complaints. The room was clean, but smelled of sea water.

In terms of location, you can easily access public transportation at Union Square. If you bring your own car, get ready to pay an arm and a leg!!! The hotel only has valet parking and they charge nearly $50/night!!! We found parking across the street at Sutter and Stockton (the parking lot that houses Jos. A. Bank Clothier) for $35-ish dollars (forget if it's $34 or $37) every 24 hours.

06/12/12 | Link | Rating: 5.0
250. Gifty B.
I LOVED, LOVED, LOVED my stay here.

It is in the midst of everything that's important to a girl....about 50 Starbucks, millions of clothing and shoe stores plus a Williams Sonoma!!!!! Does life get any better than this?

At any rate, I did enjoy the fact that there was every store imaginable around, even lots of stores that I can't afford to walk into so I just strolled by them.  It is close enough to walk to Chinatown and there are some lil cool clubs/bars around.

The hotel room itself was a bit small but we had an EXCELLENT view looking out at the ice skating rink (it was Christmas time) and lots of the stores in Union Square.  It was also really close to all the harassing tour companies that will show you all of San Francisco.  The decor in the room was really nice, I really liked the modern look of the room and the bathroom, nicely done.

The hotel had a really nice bar and restaurant at the top of the hotel which also provided excellent views of the city. We went by just to take a look, we didn't have a drink or eat there, but the people who were there at midnight looked like they were having fun.

The only reason I'm not giving them 5 stars is because we called and asked if there was a microwave we could use somewhere and the next thing that happened is that someone was bringing us a microwave.  Well, this was a nice gesture, except for the fact that the microwave's wattage was higher than the room could take. The microwave would only work for 30 seconds before anything connected to that electric outlet would go out including the microwave.  We had to keep resetting the switch in order to get the food heated.  By the way, there is a fridge in the room which is nice, except don't put food in there or else you won't be able to reheat it without possibly turning the entire hotel's power off.

30/12/11 | Link | Rating: 4.0
251. Adrian C.
Pretty cool hotel, good location, friendly staff and clean...have stayed here a few times and been happy both times...valet car storage was pretty cheap

16/11/13 | Link | Rating: 3.0
252. Jason N.
Stayed at the Grand Hyatt for a conference as it was on the list of conference block hotels.  The staff at the front desk was friendly and helpful.  Easy to get to from Ohare.  The room was spacious and well maintained.  A little bit of what seems like a modern redo for a retro or older hotel.  Beds were comfortable with good pillows.  The bathroom was okay, water pressure for the shower was moderate.  The problem I had was the shower head was a bit low for my height but tolerable.

I like the hotel and it is conveniently located for Union square and SoMa.

21/11/11 | Link | Rating: 4.0
253. Michelle R.
The rooms are nice and remodeled. Deal breaker--the housekeeping came in at 8:30!! Who does that?? I pay for a 4 star hotel, I plan on sleeping in it. Excuse me! if they did knock it was inaudible. The staff was rude, especially when I called to make a reservation. My boyfriend likes the Hyatt but it disappointed me. I wish they could have been a little more accommodating :(

13/10/13 | Link | Rating: 2.0
254. Anastasia K.
(Pssst. Grand Hyatt San Francisco, you really need to update your Yelp page with some new pictures and deals!)

I stayed at the Grand Hyatt during Labor Day weekend (Thurs - Sun) and I booked rooms through Priceline. I believe I got the entire 3 nights for $650 including taxes and fees. Now that's not cheap but for Labor Day weekend, it's not so bad. Now I know this sounds silly but I booked this room not knowing I was going on Labor Day weekend. Maybe I should've gone another weekend so I could've gotten a cheaper deal! I once saw Grand Hyatt rooms for as low as $169/night!

Anyway, aside the price, you can't beat the location. It's right at the heart of Union Square and there are just so many places to eat and drink around here. Right across the street you have Starbucks (I'm more of a Peet's gal, though), and all around, you'll have shops galore.

Although I requested a room fairly high up( (less noise), I didn't get that. I did, however, get a King bed, and boy was I glad I did. I mean, I traveled alone but it's always great to have a king-sized bed to yourself to roll around in! (I think I made three full laps around my bed while I was sleeping! I woke up each time in a different position on a different part of the bed. Upside down, sideways up, head to the corner...you name it.)

The rooms are really clean, and they have been redone to be very modern and trendy! I absolutely adored the vintage/orange/wood feel of the room; it made for a very relaxing environment. The remote controlled curtain/wall that comes down to block out the light is remarkably convenient, and don't even get me started on the furniture! Retro/vintage (is there such a mix?) chic. I love, love, loved it.

The bathroom has a sink that could fit a 6 month old baby. (Fit a really large baby at that.) It's long and deep. Nothing remarkable to note about the bathtub or the closets but everything was very clean and new so i was very happy with that.

The service downstairs in the lobby was impeccable. I was treated like a celebrity, and they did tend to my every need. Even when my next door neighbors got super drunk and loud (our other neighbor went to their room to shush them up but they yelled they could do whatever the HELL they wanted and they were going to do it all night long!), I made one simple call to the front desk and they sent someone up immediately to shush them up. Seriously, it's 4 a.m., I get it. But do you REALLY have to YELLLLLLL the entire night?

Ugh, am I turning into a grandma? I remember being on the other side of that door before. *puts away knitting yarns*

At any rate, I just loved the fact that I could walk from the Bart to this hotel (it isn't a short walk but definitely doable!). I mean, I walked with a long skirt, a freaking "Hamptons-esque" white hat that was ever-so-freely blowing away in the wind, and a carry-on filled with clothes for blockssss and I didn't mind. ;)

Would I stay here again? In a heartbeat. I would prefer to stay for a cheaper price next time but I wouldn't mind paying around the same price either way. It was either this or a hostel, and a hostel would've cost me half of this price but I would've been in TENDERLOIN (scary), and I wouldn't have been close enough to Union Square to meet up with friends for food and fun! :)

Thanks Grand Hyatt. I don't know why you have so many bad reviews but whatever you did wrong before, you certainly fixed now! I'll be back! ;) (Maybe with a man-friend next time.) ;P

29/09/11 | Link | Rating: 5.0
255. Celeste T.
The only reason this didn't get a 5 is because they do need to weatherseal their doors a bit better. I could hear a lot of street noise and wind noise, even hallway noise.

However, the room and service couldn't have been better. Room service was unfailingly polite, and tasty. Housekeeping was flexible with our weird hours, since I was working in the hotel room and my husband was working in San Jose. The bell desk, concierge, and any other interactions we had with staff were excellent. I would happily go again, though if I had my druthers, the fisherman's wharf Hyatt is a bit more restful due to the better noise protection.

24/11/11 | Link | Rating: 4.0
256. Christine F.
AMAZING - to describe stay, view, and room. Again, AMAZING! Cannot get any better than this. Best birthday weekend I've ever had and I didn't even have to party as tradition brings every year. This year was more relaxing thanks to Grand Hyatt San Francisco.

First off, the process of reservations through phone was a piece of cake! Spoke to a live person (thank goodness it wasn't an automated machine throughout). Hyatt was able to answer all questions, tell you what the parking options were, and were pleased to offer the Awaken package. Thank goodness I was able to get a room with a view especially it being the weekend before Christmas.

Arrival was a piece of cake too. Arrived right in front with my car, my luggage was picked up by the bell boy, and they had even told me how to quickly get to the garage and was honest about the garage being a more affordable price than the valet parking that the Hyatt offers.

Got up to the room on the 22nd floor and WOW. Even though I didn't get a view of the Union Square I still had a view an amazing view, check out this night view from my room  
yelp.com/user_local_phot…     I was super pleased. The rooms are gorgeous! Check out more of the photos I took of the room. And everything is up to date and modern. So beautiful!!! Loved the sliding door of the bathroom and LOVED the option of pressing a button for the curtains to slide down at the desired height.

Finally, I was so pleased to have the breakfast up at the Grandviews Hyatt up on the 36th floor. Their breakfast buffet was MORE than enough. So pleased with the service there too. We arrived at breakfast at 9AM and mom wasn't happen with the seats we got because we seemed to be an obstruction to the pathway. Mom kept asking for different seats, if I were the ladies who were helping us I would be annoyed as hell already but they were SO accomodating!

Lastly, on the check out date, we were a little bit behind on schedule and we had asked the front desk if it was okay to check out a little bit later than 12 noon, and they were SUPER nice and had allowed us to check out at 3PM.

LOVE LOVE LOVE this place, I want to come here again for another staycation! I've been here many times to the restaurant on the 36th floor and little did I know how much I was missing by not checking out the rooms before. Yes, the hotel is so up to par as the service, view, and decor of the rooms. See you again Grand Hyatt! Happy Birthday it was!

P.S. I was really impressed by the service, considering it's in the heart of SF and it's hard to find happy people who want to service crowds at peak times, especially those dang road rage drivers and taxi drivers who freak me out.

05/01/12 | Link | Rating: 5.0
257. susan H.
Great weekend stay - close to everything!

We stayed here for President's Day weekend and had a wonderful time. The renovated rooms are great, we had an amazing bay view from the 31st floor and the staff was tremendous. Also loved the electric shade - nice touch!

We were able to get the renovation rate that I found on the website, so wi-fi was free, we received a $73 dollar credit to use at the hotel and were upgraded to a view room. The room was still pricey, but those extras made it tolerable. We didn't rent a car, but between the BART and a couple of cab rides we were able to navigate the city just fine.

Just two minor complaints - the sliding bathroom door didn't close all the way and there's no fan in the bathroom. The rooms aren't huge, so privacy wasn't an option.

Will recommend to friends and will stay again when we return to San Francisco.

19/02/13 | Link | Rating: 4.0
258. Nick K.
It's pretty nice and in a great location.  There's great nightlife in the area and all the shopping in the world if that's what you're in to.  It can be a little pricey depending on on the particular weekend, however that's true with most hotels in the city.  Overal I've had very good experiences there.

20/11/13 | Link | Rating: 4.0
259. Amy A.
Clean, modern with excellent decor. Great customer service and worth the price point. Fantastic views and can't beat the location. I would definitely recommend!

13/10/13 | Link | Rating: 5.0
260. lisa l.
Great place to stay in the city...central to everything and very luxurious. Newly remodeled and nice amenities.

22/05/14 | Link | Rating: 5.0
261. Kalaya A.
Really nice Hyatt. I've stayed at a lot of Hyatts and they have their particular vibe and culture. This is one of the better ones. I would say that this is better than the SF Marriott in both appearance (both room and hotel) and service.

27/11/13 | Link | Rating: 4.0
262. Eric G.
Just spent the weekend here and I am very impressed with the staff. They were very nice, and helpful.
The hotel is in a great location just a couple blocks from Union Square and walking distance to Chin town. We arrived at SFO and took Bart to the Powell station and walked the three blocks with no issues. The room is clean the lobby is spacious and there are a couple good restaurants close by.
I will be back to SF soon and when I do I will look into staying here again.

24/02/13 | Link | Rating: 5.0
263. Alana K.
We stayed in a Bay View room over New Year's weekend and are glad we splurged a bit for this room.  Super cozy with modern furnishings.  The mattress and comforter were so luxurious I didn't want to leave the bed.  Great views from floor to ceiling windows.  Blackout blinds with bedside controls.  Friendly staff.  Conveniently located a half block from Union Square.  Easy walk to Chinatown and the waterfront and perhaps most importantly Blue Bottle.  

A couple things that were disagreeable were the parking and the noise.  The parking is $55/day valet or you can self park right around the corner for $39/day with 24-hour in/out service.  A bit steep.  The noise was louder than what I'd expect from a higher end hotel.  Granted it was NYE so we considered there would be some commotion, but the walls are thin enough to hear your neighbors talking loudly, and the cleaning crew starts early enough for you to wake to the soothing sounds of vacuuming.

05/01/12 | Link | Rating: 4.0
264. Aaron P.
Excellent hotel. I was there recently and the service was outstanding. As soon as you walk through the door you are greeted with smiles, creating a very friendly vibe. The only problem I had was that I asked for a microwave to be sent to my room that never showed up. Other than that it is a beautiful hotel with great customer service.

02/12/13 | Link | Rating: 4.0
265. Chris P.
Stayed here for a week long conference recently. I brought my wife and son with me. It's always difficult trying to get a feel for a place online if you haven't stayed there before. I was pleased with this hotel. The door staff was very helpful and friendly. The rooms are clean and modern. The hotel is in Union Square, so you're able to get to just about anywhere in SF either walking, or a short cab ride. It's not glamorous, but it is clean, modern, and safe. The only strange thing that happened to me, is upon checkout, I requested my receipt and was told they couldn't supply one because I booked through Orbitz. My company books all of our travel through Orbitz, and I've stayed at much higher end facilities and have never been told that before. I was on the way to the airport and didn't have time to bicker with them. I'll be calling them back to have a receipt emailed to me...odd. But, overall, a pleasant experience and family friendly as well.

17/06/14 | Link | Rating: 4.0
266. Jeffrey-Ryan B.
I can say that this property is my favorite of the Hyatt brand that I stay at when I am in the Bay Area. Price was up there but the rooms, amenities, views and the hotel perks were worth the nightly rate. The expression 'you get what ya paid for' is very true as you pay a little more per night but you get so much more for your money than some of the other hotels in San Francisco and the Union Square area specifically. I would recommend this hotel to anyone visiting the area and I will be staying here again in the future!

29/10/13 | Link | Rating: 4.0
267. Jayme B.
Horrible experience! No ownership from staff and management around issues with the room that we encountered while we were there. I always stay at Hyatt and in the future I will leave this one off the list!

16/09/13 | Link | Rating: 2.0
268. T D.
We stayed during the busiest time 12/26/2013, and the  washington football team,staff, etc was staying at the same time. But we still received five star service. I want to say thank you to all the staff at the hotel. A glass broke in my room, we called for clean up and  30 mins went by with no cleanup. We called again, only to have one of the front desk in a suit arrive. He  apologized  for the wait ,because housekeeping was stretched thin, so he vacuumed our room. Did I say he was in a suit. If u want that kind of professionalism and attention stay at this location.  My only critique is I wish it was more room service food selections. Other than that it was a perfect stay, this wasn't my first time at this location and it won't be the last., good job!!!!!

31/12/13 | Link | Rating: 5.0
269. r k.
Overall okay place to stay. Excellent location if you want to be in or around the union square area. Very generic renovation.  I was on 26th floor. Views are great. Rooms are good enough. Comfortable beds.  Service was professional and friendly. Basically your typical mid grade chain hotel. Don't expect much and you will have a fine stay.

01/12/13 | Link | Rating: 3.0
270. Alexa M.
My parents stayed here while my father was at a conference in the area. Their stay was littered with terrible experiences, I'll simply outline them here:

1) They came back to the room (minutes after checking in) to find filthy water spewed all over the bathroom. Luckily my mother had not un-packed her toiletries but there was muck all over the shower curtain, toilet etc. They suggested they had never had plumbing problems before (ever? truly?) and intimated that perhaps my parents had caused the blockage that was suddenly un-blocked in a most disgusting manner in order to get a room change. Not a good start. Their room was changed, but after a formal request.
2) In their new room they found that the housekeeping attendant, despite being tipped, did not pick up used wash clothes that had been left on the floor.
3) My father, who ate in the 1 Up restaurant exclusively during the conference, became seriously ill with his first and only bout of food poisoning after eating an omelet that morning. It is always hard to trace back food poisoning, but due to the fact that he was the only one who fell ill, and this was the only food that was unique to him, we feel confident in our belief that it was this omelet that made him ill.

When we called the Hyatt platinum line of Hyatt customer service a Markeis heard all these complaints and responded with silence. It was only when I informed him that an apology is appropriate when someone tells you they have been terribly ill due to the food served at their establishment on top of a terrible stay that he broke his silence to say, "I cannot and will not apologize on behalf of Hyatt." My father was sick for the rest of his birthday, unable to eat anything due to his illness. This was the unfortunate punctuation to a sentence that Hyatt really shouldn't have penned.

My parents held Platinum status within the Hyatt hotels up to this point--they stayed at least once a month and all over the world. We will be reconsidering all Hyatt's on the basis of this abysmal treatment and lack of concern when these issues were brought to their attention.

02/07/14 | Link | Rating: 2.0
271. Yuki K.
Really sad to say but grand hyatt in SF is the worst place to stay comparing to other hyatt.
I had quite good experienced at hyatt in anaheim, so we decided to choose this hotel but one of the front desk guys r rude. I feel like staying at a motel as service wise.
I won't come back here.

19/12/13 | Link | Rating: 1.0
272. Adonis V.
Not a bad spot.  It's the location stupid or so they say.   Fairly clean and modern looking.  The rooms are nice but the not so the price.

21/02/13 | Link | Rating: 3.0
273. Jason O.
I have been to San Francisco the last two years for a conference.  Last year I stayed at the Marriott Marquis, and although I can't say I had a bad experience there, I can say I had a much better (and less expensive) experience at the Grand Hyatt.  The rooms are newly updated, clean, quiet etc....  I didn't get a chance to eat there because there were so many local places I found on Yelp I wanted to try.  I have to say the best part was the hotel concierge.  I dealt with quite a few of them and I have to say It appeared these guys knew everything.  Public transit...check, trendy juice bar...check... The list went on and on.  They really made my trip!

24/02/13 | Link | Rating: 4.0
274. Roger T.
Tough choice between 2-stars or 3 ... the service, cleanliness, staff and overall quality of the hotel were excellent.  However, the excessive noise from the room next door ruined our stay.  

- Excellent location, right in the heart of Union Square and close to EVERYTHING.
- Remodeled "modern-styel" rooms, clean, well adorned, nice reading lights
- Free Wifi (though we did not use it)
- 42 inch flat screen
- Excellent staff (at least for us)
- Parking at Sutter/Stockton garage is right next door

- Noise level in rooms.  
- Noise level in rooms.
- Noise level in rooms.
- Noise level in rooms.
- Noise level in rooms.
- Noise level in rooms.

We chose this hotel because it was centrally located and it was offering a bargain rate of $140/night.  Unfortunately, we had a family next door to us with 2 young kids that were very LOUD between the key hours of 8-10pm and 7-9am.  But make no mistake, the issue wasn't just an annoying, discourteous family, the hotel has thin walls and uninsulated ***adjoining doors*** with the room next door.  

The hotel staff said EVERY ROOM on every floor has adjoining doors ... except those next to the ice machine.  The issue is that when the hotel remodeled, they not only chose less sound-proof (cheaper?) doors, but they went with doors that provide an inch or so clearance above the carpet.  Problem is the sound carries not only through the doors, but underneath as well.  If you place a towel on the floor along the space under the door, it will help a little.  

But don't kid yourself, you'll still hear sound.  

Unfortunately for us, as mentioned we had LOUD neighbors.  They started at 7am both mornings.  There's just no way you can sleep because the noise travels right through the walls and adjoining door into your room.  Even if the neighbors weren't making noise, you can hear stuff like the maid's vacuum.  Bottom line is when you stay at this hotel, you run the risk of noise.  If you get up early and come in late, you likely won't have any problems.   If you're lucky, you'll have a nice quiet guest or elderly couple next door.  

Otherwise you're taking your chances.  

So if you're aiming for something of a romantic getaway, think twice.        

BTW - we complained to the front desk at 7am the second morning about the noise level.  They sent security right up (we could hear everything, which says how easy the sound travels).  Unfortunately the neighbors were discourteous and didn't quiet down.  Also, when we discussed the noise issue during checkout, the clerk said the hotel's occupancy rate had dropped since they remodeled and the noise issue became apparent.

13/02/13 | Link | Rating: 2.0
275. Sarah K.
I booked Grand Hyatt San Francisco using Kayak.com due to its great location in union square and the free breakfast offer that it had compared to other nearby hotels. I had a bit of trouble on the previous night at another hotel so I inquired about the free breakfast as I was checking in. Unfortunately, the free breakfast deal from kayak was once again not found on the hotel's system (like the Intercontinental Hotel in Monterey the night before). I was a bit frustrated with kayak's offer but Ricardo was able to assist us with free breakfast for all of us. I appreciated him going the extra mile to ensure that we had a great visit at the Grand Hyatt.

Little minor things:
1) The room's auto temperature was not working in one of the two rooms that we stayed. Somehow it kept going back to 70 degrees.
2) The valet is a bit of challenge as the street where cars are dropped off is very crowded. (Especially when we pay $49 per night for valet) We had to double park to leave our car on the street.
3) The manager at the restaurant (where we received the free breakfast) was rude but the great service from the waiters made up for her lack of service.

16/01/13 | Link | Rating: 4.0
276. Mod L.
Had a terrible experience because of noisy neighbors in the room next door.  Earlier in evening I had listened to a couple having sex and would hear a man moaning and scream every 20-30 minutes.  I was in the room next door, with the adjoining door and the scream was so loud I thought someone was in my room.  This continued and at 11:30-12, I called security.
Supposedly they came up to listen, but instead of knocking on the door and asking them to quiet down, nothing was done.  I called security again at 12:30.  At this point, I was feeling really uncomfortable and unsettled as the screaming continued.  I asked to change rooms but was told they were booked.  I said I would take any room even a lower floor just so long as I would not be woken up throughout the night.
There was nothing they could do but offer me ear plugs.
Then at 1am their television came on blasting.  I stepped out in the hallway to see if maybe the adjoining walls were just paper thin, but it was just as loud, if not louder in the hallway.
I called security again.  And they said they had come up earlier and didn't hear anything, as if I was lying about the noise.  Completely unprofessional.
They finally agreed to send someone up so I waited at my door to see if security actually came.  They did and knocked once on the door.  Door didn't open.  Security left.
I was really shocked how this was handled instead of just knocking on their door at the beginning, whether they heard it or not.  And then when it continued and they couldn't move me, they did not try to comp me in any way- no comped meals, stays, etc.  Only offering up ear plugs, apologies, and verbiage on their 'zero tolerance' on noise (funny way to show it.)
Needless to say I got no sleep and was woken up two more times.

Additionally, I ordered a burger from room service and stressed that it be cooked well done.  This is because I am pregnant and am not supposed to eat any beef that is pink.  The burger came medium.  I did not put in a complaint though.

Only good part of the stay was the view and cleanliness, so 2 stars for that.

22/08/13 | Link | Rating: 2.0
277. Diana G.
We found a great deal on hotels.com for this place. We stayed three nights and loved the central location of the hotel. We really didn't take advantage of the amenities at the hotel which is why it's an "average" rating. The concierge desk was helpful. However the front door staff wasn't very on the ball with opening the door... Which was a bit disappointing. Also, the first night the bellman suggested to add a roll away for our son which we did. However In a four hour period we had to call 3 times to receive it. It finally arrived after midnight which was ridiculous. Overall, the experience was fine.

04/01/14 | Link | Rating: 3.0
278. Duane H.
Went here for business and was quite pleased. The room rate was excellent considering where the facility is located (e.g. I paid more for a recent visit in the Amador foothills than I did for rooms here!). The only downgrade for the place would be having to buy decent wifi. The standard was unusable for me.

17/03/13 | Link | Rating: 4.0
279. Ron B.
What a fantastic hotel! It was my first time visiting SF so I don't really have any other hotels to compare it to in the area, hence the 4 stars. It was in a great location near downtown SF right by all the expensive stores like Burberry. Accommodations made life easier such as shuttle buses to and from the airport. I liked the 24-hour gym they had. It was probably one of the better hotel gyms I've been to. It had the right amount of weightlifting machines, free weights, treadmills, and ellipticals. It also had a stretching/warm up area which was pretty big. The only downside to that area was that it was right in front of the elevators. A little strange and a bit in the way, but there wasn't much traffic so it didn't bother me.

The room had an awesome view of the city and the decor was modern style, yet comfortable. The hotel also had a nice restaurant on the top floor which also had a nice view. The staff there were friendly and even one of them went above and beyond by making me waffles on the house. I ordered the breakfast buffet and he offered me some even though I didn't see any being served. Sure why not! Awesome hotel. I'd stay here again.

07/02/13 | Link | Rating: 4.0
280. Heidi M.
I'm a bit biased because I get great rates via corporate discount, but this is one of the loveliest while still (reasonably) affordable hotels I've visited in SF.  The rooms are very large by SF standards (meaning: you can wheel a suitcase around 3 sides of the room without crashing into a wall); the bathrooms are a bit spa-like and have nice toiletries and plenty of large, fluffy towels.  The room closet is bigger than my closet at home (!!!) and had a bunch of organizers/drawers.  Even in a cheaper, lower story room, there was a nice view of Union Square, and surprisingly, no outdoor or traffic noise even during busy times of day.  

The hotel staff was very helpful and accommodating.  I will definitely stay here again or use it as an option when putting up friends and family who are visiting SF.

Oh - and one final kudos on the registration system - I received an email early on the morning of my stay, letting me know my room was ready already and I could check in any time (this was around 10AM!)   As I checked in online, all I had to do on arrival was retrieve my room keys from an automated system, bypassing the front desk line.   It was really the most convenient hotel experience I've had.

24/01/12 | Link | Rating: 5.0
281. Lisa W.
I stayed 3 nights at the Grand Hyatt on a recent business trip.  The hotel is in a great location in the heart of San Francisco on Union Square.  Check in was fast, friendly, and efficient.  The rooms are really nice, clean, and updated with a very modern European décor.  The beds are comfortable and the bathroom is a nice size.  The TV can also be used to access the internet as well as the hotel info and room service can even be ordered via the TV.  One item to note - the control for the window shade is next to the bed and next to the door, not next to the window.  It took me a while to find it!  Housekeeping was great too.  The only complaint I have, as I do with many hotels in cities like this, is the cost for room service.  The food was fine but the price is really outrageous.  I would definitely recommend this hotel.

06/07/14 | Link | Rating: 4.0
282. A H.
Stay here about two weeks ago - all in all, the Grand Hyatt on Union Square is a pretty good choice. The location is ideal, right off Union Square. The bed was super comfortable. The lobby/rooms have been recently renovated and everything looks great. Minus one star: no mini-bar in the room, room service is not open 24 hours (closes at midnight), room was on the small side, view from our room was terrible.

16/12/13 | Link | Rating: 4.0
283. Stephanie H.
Great location especially if you are doing to touristy thing or want to shop. Fantastic shopping within a block or two. Staff is very welcoming and focused on service. Room was a good size and all wired so you can close your blinds and turn off lights from your bed. Comfortable king bed with delicious pillows. Reasonably quiet for the location. Lounge and bar had decent food and service if you don't feel like leaving. Overall I'd recommend.

01/02/14 | Link | Rating: 4.0
284. Zayan K.
Such a nice hotel, the views are breathtaking from the top floor. Their food is decent as well. The only reason it got four stars is because of the price value.

07/08/14 | Link | Rating: 4.0
285. Bilyana P.
Lucky me.....we were able to experience the GRAND CLUB level room incl. Private Concierge Floor & Contl Bkfast: Hors d oeuvres! LOCATION, LOCATION, LOCATION;), great Hotel, great staff! Be careful with the elevators.....we did the mistake and took the staff elevator and was the joke of the in house restaurant, where we had dinner reservations, because it happened that we got stuck in it and had to call for help (they escorted us to the correct elevator laughing when we left-but laughing WITH us...we were laughing too.....*attention, attention- here comes the two chicks who are stuck in the staff elevator*...great..lol. The rooms are not too big....but its SFO...I mean....we all know the size of the rooms there and for SFO I guess these rooms are pretty big, modern interior, very clean, window front with a breathtaking view (32nd floor......yes, we saw the golden gate bridge:) )....and if you have some extra $$ get yourself one of the club level rooms.....loved those!!! We stayed 3 days here, and they let us check in early and check out late...(NO FEES).

10/05/14 | Link | Rating: 5.0
286. Richard C.
I really enjoy staying here. Great location, helpful staff, nice rooms.  Starting to spend more time in SF and this is becoming my hotel of choice although there is another Hyatt closer to my office.

The rooms are nice and updated. The Grand Club has great service and generally good food.

Now my only critique - as a lifetime diamond member I don't quite get the feel it means much. My last stay in March I had a run of the mill room in the middle of the floor. This stay had a much better room with a great view but Hyatt promotes you will get the best room available - I have yet to end up in the grand club floor.  I do enjoy Hyatt (Kauai and Churchill London are truly amazing).  No dedicated diamond checkin - had to wait about 10 minutes for check in - seemed short staffed at front desk. That being said this is still my hotel of choice for the City.

26/04/13 | Link | Rating: 4.0
287. LJ G.
Hotel was just remodeled, so the lobby looks much better than before..modern and inviting.

Good: location near Union Square is right where you want to be. The rooms are new, pretty large and nicely furnished.  Beds are very comfortable. Staff is friendly and helpful. The lounge on the mezzanine was inviting and the drinks were good.

Bad:  Showers are terrible-they are the kind that you can take off to use hand held. But if you want to use it like a normal shower, the only position you can get it in makes the water spray straight down so you are standing just inches from the wall. Bizarre and really awkward. I bet whoever designed and chose these has never tried it. I seriously would not stay here again because of that. Also, no bottled water in the room which I've come to expect. I had to take my vitamins with tap water. A bathrobe would also be nice. Parking is not pleasant...they don't have a drive, so you have to just pull up in front on a very busy city street for them to valet.  I almost got hit just getting out of my car.

12/07/13 | Link | Rating: 3.0
288. Pam A.
I stayed at GHSF this past weekend and was quite impressed with their renovations.  I was there about 3 years ago and the rooms really did need some updating.

The new rooms are just lovely and the hard wood floors are great.  Love the automatic shades and computerized TV.  I do have one complaint about the doors on the bathrooms.  They are very cool looking, but not that functional when you have others in the room due to the fact that if you turn on the light, it shines through the entire room.  Too bad the interior designer did not think of putting up a shade or something to block out the light coming from the bathroom.

The hotel staff was great.  If you needed anything delivered to your room, they were there within a matter of minutes.

The hotel is so convenient to anything.  Everything within a 5-10 minute cab or bus ride.

16/05/13 | Link | Rating: 4.0
289. Shekhar P.
Hi, I am a frequent visitor to the GH in Union Square.  I must admit the remodeling of the hotel has been tremendous, and now the GH ranks among the best hotels to stay in SF.  The three best things are about the hotel are:

1.  Very nice bar and restaurant in the mezz floor;
2.  Friendly staff and large rooms with "smart" room capabilities.
3.  Location is convenient for both business travelers and tourists.

Two things that the hotel can improve upon.

1.  Too much light comes into the bathroom at times; and the bath showers could be stronger in pressure
2.  Could have a better spa relationship than the one with St. Mortiz. The quality of the hotel and St. Mortiz is a day and night difference.

17/05/13 | Link | Rating: 4.0
290. Justin L.
Despite the fact that I actually owned a place in SF for over 5 years...I still dearly miss my city by the Bay.  That's why it's fun sometimes to just check in and pretend to be a tourist so I can immerse myself in endless nostalgia.

Recently, my best friend and his family were in town from LA.  With the Bay Bridge closure in effect, we decided to maximize our time by all staying at the Grand Hyatt.  This was a great decision since the hotel is located in the heart of the city right in Union Square across the street from Niketown (convenient for all you sneakerholics).

The hotel rooms are very modern and comfortable.  Bed was nice and very similar to the Westin Heavenly bed.  Bathroom was spacious.  My best friend says that the rooms are apparently much upgraded compared to his last stay a year ago.  Back then, he says they were completely outdated.

Our group of six enjoyed the Grandviews restaurant for late night dessert and its morning breakfast buffet.  The sweeping views of SF from the 36th floor are breathtaking.

Overall, the Grand Hyatt is a great choice for a SF getaway.

QUICK TIP:  If you are parking a car overnight, the hotel charges $55/night for valet.  I therefore highly recommend parking overnight across the street at the Stockton-Sutter garage if you want to save some major $$$.

23/02/12 | Link | Rating: 4.0
291. Rob Y.
So this was my home for a couple of nights.  I was here durring some VM Machine convention which is some nerdfest.  Consequently all the hotels were extremely expensive and/or booked solid.  At this time they were doing construction downstairs.  Everything went ok though.  We had a room that was facing the bay so the view was pretty good.  You can open the sliding door a whopping 2 inches so you can't jump!  They have a plasma tv that was non HD =(  On the good side they were nice to put some connectors!  HDMI, component etc.  Check my photo!  Bring your connectors wires so you don't have to watch the crap they have to offer.  I hated their stupid rainbow tv remote.

Back to the room, everything was new, nice and clean.  I was impressed by the actual Hyatt branded toothpaste.  Whoa.  I have never seen that before!  The electric sunshade was nice too.  If you are unfortunate enough to have to drive a car, make sure you txt message the number to the valet so they can bring your car to the front.  I like that they have ice machines on each floor.  

Oh and these asswipes charge for internet.  I forgot how much it was, but I don't give a fuck because....(drumroll please...) I have my own wifi Hotspot!  YEAAAABOY!

I was not too keen on their phone with a billion buttons.  That is unnecessary.  

As for the location, the place is right next to Union Square and half a block to Saks Men!

Last thing, you should check out their lounge up top.  It's called Grandviews!

03/09/12 | Link | Rating: 4.0
292. Shirley N.
5.0 for the grand ballroom and public access areas

We've been coming here for the last several years for an annual fundraiser.  However we missed last year.

We came last night.  As we passed the elevators to go down the escalators, you can see the beginnings of all the vast improvements made.  Eye catching vibrant colors and great modern designs.

The grand ballroom itself reflects these spectacular changes too.  

Even the restrooms are updated.  Great sinks and fixtures.

Very very nice Grand Hyatt.  Outstanding job.  The remodel completed in September 2011, and the main lobby is being remodeled.

08/04/12 | Link | Rating: 5.0
293. Daniella C.
Oh my gosh, the MOST amazing VIEWS!!!!

Come here and have a drink, it is gorgeous!! We must've come on a beautiful clear day, check out the pics! We LOVED it!!

Also really great service and friendly bartender! :)

04/08/12 | Link | Rating: 5.0
294. Kasey C.
This past fall with stayed at the Grand Hyatt Kauai and it definitely sets the standard of grand. I do not believe that I am making an unfair comparison in stating that the SF Hyatt falls well below this benchmark. My wife, daughter and I typically  make it a point to stay at a hotel on Union Square during the holidays to bask in the beauty of all that is great about SF this time of year. Last year we stayed at the Westin St. Francis which was nice. This year we decided to give the Hyatt a chance.

When we arrived we had to double park, this is downtown SF and is to be expected. After securing someone to assist with the bags, I mentioned that there were several coats in the rear driver's side where I had left the vehicle's door open. After acknowledging my request, he briefly engaged another guest and then began wheeling the baggage cart to the door. I pointed out he had forgotten the coats (and my car door was still open to traffic). He realized his err and went to pick up the remainder of our luggage. This would not be that big a deal but for our subsequent experience.

Check-in was easy and to the GHSF's credit they have a modernized set-up where the staff mingles with guests checking in at a number of tables and utilizes iPads for check in. We had a nice room on the 23rd floor overlooking a corner of Union Square and facing the Sir Francis Drake. One criticism about the room, however, they do not stock it at all period. Now many hotels have gone away with honor bars but it would be nice to at least have a little bottled water, even if we were charged for it. Instead, everything had to be ordered via room service or an on floor vending machine.

Room service was another unfortunate let down. As we had tickets to take my 5 year old to see the Nutcracker Ballet, we decided to order room service to make it in time for the show which started at 7 pm. The GHSF has an online ordering system for room service which allows you to make your selections via your television. It will even allow you to set a time for delivery of your order. We placed an order at 3:30 and elected 5 pm for delivery. My daughter had been asleep for about 20 minutes when we received a knock in the door "room service". As it was only about 4 pm, I opened the door and informed the server that the time of delivery was 5 pm. Fortunately my daughter slept through the interruption. The server returned at 5 pm and the quesadillas we had ordered were terrible. Flavorless, flour tortillas folded in half. I don't expect a whole lot from room service, but again this is a Grand Hyatt.

Waiting for a taxi to take us to the Nutcracker was another adventure. And thought it is really hard to get taxis this time of year in downtown SF, it was if there was no system in place to secure them. It was if it was the first time the bell hops had dealt with the problem. And it almost appeared as though cabs were avoiding the GHSF for some reason.

Finally, after checking out of our rooms around 11 am, we requested the bell desk to hold our bags so we could grab breakfast and do a little shopping. I was handed 5 claim checks for each of our bags. When we returned to the hotel, valet brought around my car and I requested our bags. After 15-20 minutes of waiting a bell hop came out with 2 of out bags. He reentered the hotel and after 10 minutes came out and asked what the remaining bags looked like. I can only imagine what the storage area must have looked like.

All in all we did have an enjoyable stay, we only wish the GHSF could have done a much better job to make it better.

03/01/14 | Link | Rating: 3.0
295. Dr. S.
The room I stayed in was in the upper floors area which provides a nice view of the city. It was the King without the extras like the suite upgrade would provide. I just needed a place in the Union Square area that would be safe to stay in, a quiet room, and a nice restaurant on site. The Grand Hyatt delivered on all these requirements.

I recommend spending the extra $50 or so and getting an upper floor with a view. You can probably pick the direction of your view if you reserve via phone, or maybe at the time of check-in. The hotel is generally oriented such that most of the rooms face east or west. Actually just a bit north of east, and just a bit south of west. Our east facing room provided a view of the financial district buildings. Being elevated also reduces the street noise, which is nearly impossible to block out for any building with windows in downtown SF.

I requested a newspaper, and an ample supply was placed near the elevator. There are two general options if you are wanting to eat a breakfast: 1.) cheap, limited, and on the go, or 2.) expensive and nice ambiance. I did both, and both served their purpose well.  I got a coffee from the amply staffed on-the-go location at the opposite end of the lobby. I also got a nice breakfast at the restaurant one flight up from the lobby, and sat near the bar area in soft plush chairs.

The room didn't have a microwave or fridge, but I knew this, and didn't need to pay for the upgrade. The bathroom was elegant, with an elevated, large elliptical bowl style sink, and recessed lighting all over. The bed was top-tier in quality.

For parking, I parked at a well-lit parking garage at the southwest corner of Grant and Sutter. Due to the one-way streets, approach it from the intersection of Post and Grant. It was $34/day. The building hosts Banana Republic, and you'll see that sign at the corner. The entrance is on the right, midway along Grant between Post and Sutter.

20/11/13 | Link | Rating: 5.0
296. Helen D.
Great job with their renovation.

Love the meeting spaces!

27/11/12 | Link | Rating: 4.0
297. Fannie A.
This was not the normal Grand Hyatt we normally stay at.  We are disappointed and
the hotel is the least grand that we have seen.  Our room was small and quite simple.
The windows were not double pane so you can hear traffic noises even at the 17th floor.  You can hear every word when people are  talking outside the hall way.  The wall must be so thin that you can hear people walking and talking.  We had to close the blind  to keep cold air out because the room has so much wind coming from the
window.  The location is good except if you have a car, that will cost you $62.00 for
valet and $42.00 if you self park across street.  Next time we will stay at the Meridian
If we have to be at Union Square,  we will try Marriot across the street.

05/05/14 | Link | Rating: 2.0
298. Maile N.
I haven't stayed here, but I have been here for a couple events on the 36th Floor of the Grand Hyatt San Francisco.  Such lovely views and this hotel has been renovated on the lobby, mezzanine floors and on the 36th Floor (maybe the whole hotel has been renovated but this is what I can see being a non-guest).  The lobby, lounges and bar area are all very stylish and inviting.  I wouldn't mind stopping by for a drink sometime - do they have a happy hour?  I will find out!

03/08/13 | Link | Rating: 4.0
299. Dee H.
Located in the heart of downtown SF, the Grand Hyatt is perfect for people who want to be close to it all.  GH is perfectly situated by all major shops and nightlife venues, only a couple blocks from BART/muni.

The Grand Hyatt SF has fantastic lounge areas with a fire place and at least 2 whole floors dedicated to conference rooms for business meetings.  They keep it clean. I recommend!

02/09/13 | Link | Rating: 4.0
300. Brittany M.
Loved this hotel!! Everything was nice, clean and the bed was so comfy !! :) no complaints

27/01/14 | Link | Rating: 5.0
301. Mel L.
This review is based on a writer's panel I attended that was on the 36th floor, which I was told was recently remodeled. The view in this room is spectacular. You can see a vast number of buildings, and the ferry over wonder. I've stayed at the number of Hyatts, and this one is no different. Class act all the way.

09/08/13 | Link | Rating: 4.0
302. Kendra L.
This hotel is in a great location. It's right in the middle shopping, food, and good nightlife. The bellmen were very helpful, and the concierge gave great tips and directions.
The rooms were clean, and remodeled. The beds and pillows were probably the most comfortable hotel beds and pillows I've ever had.
The hotel is within walking distance of the Financial District, and Chinatown. It's about a $15 cab ride to Fisherman's Warf and about a $25 cab ride to the Golden Gate Bridge, but there is good bus system and the BART (I just didn't have time to figure out they system in my short stay).
I would definitely recommend this hotel to anyone going to SF.

26/09/13 | Link | Rating: 4.0
303. Jerri T.
This is my third stay at this hotel in the last year. Great location, and the staff is friendly and accommodating. Each time we've booked, we've requested and paid for Grand Club access. Unfortunately, we've never enjoyed a room on the same floor as the club, forcing us to endure long waits for the elevator. We thought we'd addressed this issue today, when we refused a hypoallergenic room because of its location. We specifically said, we wanted to be on the same floor as the club when we called about our check in time. Didn't happen and we are disappointed.

Now that we've checked in and visited the club for refreshments, I'm sorry we didn't reserve a room at the Ritz. The Grand Club's offerings are rather disappointing and bleak. Thankfully, we have dinner reservations somewhere fun and won't we spending much time in our tiny room far away from the meager (but pricy) offerings at the Grand Club.

26/10/13 | Link | Rating: 2.0
304. Kyle S.
It's a Hyatt, so it's good. I was quite disappointed with the rooms, though, given that it's a Grand property. I don't think it meets the standard of other Grands I've stayed at before. No in room mini bar, and the rooms are much smaller than I expect from a Grand. If they would rebrand this as a Regency I'd give it a higher rating.

08/04/14 | Link | Rating: 2.0
305. Nathan A.
Wow this is such a beautiful hotel. Great view from the 25th floor, thank you Olivia for being so great upon check-in and giving us some great suggestions for the evening! Great job!!! Would stay here again!

28/02/14 | Link | Rating: 5.0
306. Wendy G.
Ridiculously over-priced and sub par experience. I've lived in many hotels in SF. This is among the worst. I would not recommend this hotel. Sorry.

25/09/13 | Link | Rating: 2.0
307. Derek N.
Cool place for meetings.
The rooms are comfortable.
I found the hotel staff to be professional.
Nice layout and design (recently remodeled)
Big conference facilities. Ideal spot in union square.
There is a large parking lot diagonally across the street from GH-SF.
Stay here!

19/07/13 | Link | Rating: 4.0
308. Allison W.
I was here on a very short business trip and could not have been happier with my stay at the Grand Hyatt. First, the location is absolutely perfect - about a block to Union Square, close to shopping, China town, etc. Second, the atmosphere is spot on for modern, chic, and relaxing. Love the music, the design of the space (lobby and restaurant/bar) as well as the colors. Very much enjoy the fireplace/literary theme.

Room - spacious and the bed is very comfy. Love the view from my room on the 16th floor and the automatic shade. Bathroom amenities are modern.

OneUp restaurant/bar - again, love the design and the atmosphere. The bartenders were friendly and helpful. Live music on a Friday night was great and perfect for a glass of wine after my business event. Could have some healthier food nibbles in the bar section, but still good. The breakfast spread was nice, though a bit pricey.

Overall - great stay, friendly and helpful staff. Loved the atmosphere. Spot on for what I was looking for. Will definitely come back in the future. Hopefully, not just for business!

24/11/13 | Link | Rating: 4.0
309. Lisa A.
Fantastic stay, fantastic hotel and fantastic staff.

Stayed here for a couple of days over Valentine's Day weekend/Presidents Day weekend.  Stayed in a Grand Club room, with a view overlooking the city.  Loved the access to the Grand Club lounge on floor 32! It was great to come back to a quiet lounge and have a cold drink and snack mix while enjoying the best view of San Francisco bay.

Grand Club lounge had a continental breakfast then apps and dessert in the evening.  

Room was very nice and spacious.  The electronic window shade was pretty cool, especially when the hot afternoon sun came around or when I wanted to wake up the man "gently" in the morning with the sunrise. The window even opened about a foot! The sounds of the city and the gentle breeze was fantastic!

Easy check in/check out.  There's web check in/out and you can do it on your phone too, but since this was the first time at a Hyatt (of any sort), we did it the old-fashioned way.

Concierge was super knowledgeable, told us how to get to Chinatown/Little Italy by foot and a fabulous breakfast place on our last day.  

Hyatt is about four blocks from the BART stop at Powell St., just be warned there is a lot of construction and a decent hill to lug your luggage.  We did it on the way to the hotel, but just took a taxi back to SFO ($45) went we left.  

There is a Starbucks right across the street and a Walgreens around the corner, plus lots of restaurants.

Highly recommend!

17/02/13 | Link | Rating: 5.0
310. Annissa H.
What can I say besides that it was another consistently pleasant Hyatt stay. Prime location for shopping right across the street and a Levi's next door. My room was on the 22nd floor with a gorgeous view of the city and Coit Tower.

Appreciate the water dispenser in the ice machine room.

Only bad thing was the tv menu guide was hella off with the tv schedule. But the tv remote is super fancy !

03/01/13 | Link | Rating: 4.0
311. Julie K.
Staying here had its perks. The hotel was in a great location to Union Square and shopping. China town is just around the corner as well. The hotel rooms were pretty small, the internet connection seemed to go down at least once per night in my 6 night stay. The bathroom had no ventilation, yep that's right, no fan in the bathroom (weird) that meant with every shower the mirror got so foggy you had to wait about 10 minutes before being able to continue getting ready. The room that was located next to mine had some very heavy pot smoking going on which made the entire hallway smell horrible.

26/07/14 | Link | Rating: 3.0
312. Susy C.
Stayed here once before the renovation. It was overpriced.

I recently just visited a friend who was staying here for an event that was inside the hotel. The rooms are definitely a lot nicer than before! Very sleek, modern, with a remote to control lighting, shades, etc.

Definitely an upgrade, and central to many great eats and MUCH shopping.

05/12/12 | Link | Rating: 4.0
313. Danielle J.
Sleek, newly renovated, extremely friendly and professional staff. They make you feel like a rock star! Loved my stay.
One minor detail: the doors and windows in the rooms are old and are not very tightly sealed so even when closed you hear the hustle and bustle of the city 20 floors down.
But it won't stop me from coming back again!

17/06/13 | Link | Rating: 4.0
314. Chad Y.
When it comes to finding a hotel in San Francisco, I always try to find a property in Union Square simply for its convenience. Its location is right near the heart of the city and its access to shops, transportation, and dining make it one of the best spots in the city to stay in. The Grand Hyatt is my choice whenever I can, largely because of its quality rooms, good service, and reasonable prices (for the most part).

It is currently undergoing renovations (at time of writing), however its newly renovated rooms are a welcomed delight with its contemporary design and natural color tones that welcome you. The size are rather respectable and feature the standard appointments like data center, flat screen tv, and a reasonable amount of plugs for all of your electronic devices. Of course, it features the reason you stay at a Hyatt: The Hyatt Grand Bed.

Service was always top notch and very helpful. They were quick to get us checked in to our rooms and on our way. When we asked for assistance, they were quick to provide it and recommendations for spots that we wanted to see. Our first room had a minor issue, but the staff were quick to rectify that.

Price is rather reasonable when you compare to other area properties, check out hyatt.com for the best rate guarantee. Can it be pricey? Yes, you just need to be smart and look around. Parking is pricey, however is it ever reasonable in the city? Pay the $55/night for the valet option, it is a much better deal then self parking.

When it comes to finding a hotel in San Francisco, the Grand Hyatt is always my first choice.

13/11/12 | Link | Rating: 4.0
315. Tricia W.
I don't even know where to begin.

My husband and I checked in on Dec 30. First impression was a good one--the valet was helpful, check-in was seamless. The decor was modern and stylish.
And then we got to our room.

The toilet seat appeared to be broken...we called maintenance and he fixed it. Apparently housekeeping removes the toilet seats when they clean and they just forgot to put it back on correctly. While I was inspecting it, I found dried urine all over the front of the toilet. Yikes.

Other issues:
My allergies went haywire throughout our stay because the place is not dusted. We'd wake up in the am and there would be a fresh sheen of dust on everything. The lamp had an inch of dust around the rim.

The heat didn't work. It just blew out cold air, so we kept it off and used an extra blanket.

The location was great, so that's why I gave 2 stars instead of 1. Won't be staying here again though.

03/01/14 | Link | Rating: 2.0
316. PE W.
If you are looking for a room that sounds like you are in a wind tunnel, this is the place for you! Upon arriving in the room, you will find a note on the floor from Jessic Ecke, Front Office Manager, informing you that the "intermittent sounds in your guest room" are "common in high-rise buildings."  Really? My high rise hotel in NY last week did not have "intermittent noise."

In any case, lovely remodel of the hotel.  I'll never stay here again. I prefer "quiet" to gale force wind sounds.

22/04/14 | Link | Rating: 1.0
317. Nelson C.
This is our 2nd time staying at the Grand Hyatt.  For this weekend getaway we decided to splurge and got a suite.  Great accommodations - 2 full bathrooms, nice sitting area, really comfy bed.  We had the buffet breakfast twice and loved it.  Gym was small but functional.  We really love the location - close to BART, cable cars, as well as incredible shopping and dining options.  

The entire staff is so accommodating and helpful.  The next time we just might bring the kids.

26/01/14 | Link | Rating: 5.0
318. Damoon M.
I've stayed here many times over the years and the hotel has continuously improved. It is priced reasonably compared to the other hotels nearby and it is a short walk from Bart. Also, they have renovated the rooms so it feels like a brand new hotel inside.

30/06/14 | Link | Rating: 3.0
319. Sherman S.
Third time staying at this hotel, great location right in the middle of union square

Thanks you!
Paul Guirguis front desk
Danillo  Bartender
George Server

17/08/14 | Link | Rating: 5.0
320. Missy B.
Stay here if you're ever in San Francisco!  Beautiful hotel and the staff is very attentive, professional and courteous!  This hotel should be a 5-Star...located in the best area, where shopping, activities and food abound!  All of that is extra -- it's the staff, housekeeping, front desk and management that really make this hotel first class.

30/07/14 | Link | Rating: 5.0
321. David D.
The only thing keeping this review from a 5 star is that the walls are thin.  If you have neighbors next to your room you will be able to hear them if clearly if they are close the adjoining door and there wasn't any other noise/sound in ours.

BUT!!  Everything else was an absolute 5 star!!

VIEW FROM 25TH FLOOR OF WATER and peek a boo of Alcatraz

And if there a higher rating for the Concierge desk and the crew of people that staffed it, I would gladly give it to them.

Every concierge we talked to was helpful and polite offering step by step directions and very solid recommendations.  We leaned on them for just about everything we did.  I cannot stress how much more enjoyable this made our stay in San Francisco.

So to Anne and her staff a big thank you from David and Vickie!!

17/01/14 | Link | Rating: 4.0
322. Alyssa K.
I love Hyatt. I have the Hyatt credit card, participate in every promo, try to stay a Hyatts whenever feasible, and overall a champion for the brand.

So even though this Hyatt was probably one of the trendiest looking Hyatts I've ever stayed in, it is actually my least favorite because of the darn annoying taxi whistle that keeps going off all day and night. I'm a light sleeper and that kind of noise really keeps me up at night.

I stayed here for five nights to attend a conference. Conference facilities were awesome and so was the catering.

The One Up restaurant was great. One of the Chinese wait staff was particularly friendly and offered me great insight on the city. I appreciated that.

However, on my fourth night I suddenly caught a bad cold and was so exhausted the entire next day. After the conference was over I literally crawled into my hotel room bed hoping to get some much needed sleep so I can try to get better before my journey back home...

But no. "Beep!" "Beep!!" "Beep!!" It's not even a clean beep, it's this hoarse sounding screech of a beep that is so annoying!

After a while I got so annoyed that I called the front desk to see when I can expect that noise to stop. "Around nine. Sorry about that, I will let him know to try to keep it to a minimum"

I managed to sleep for a couple hours but at 10:45 pm of course I hear the "Beep!" again. Hopefully there won't be anymore since it's pretty late. I'm sick and have an early flight to catch.....

03/10/13 | Link | Rating: 2.0
323. Renee R.
Great location, friendly staff, clean, spacious, consistent! I really love the OneUp Restaurant & Lounge. Food is wonderful and the bar is spectacular!

29/08/14 | Link | Rating: 5.0
324. Earl G.
The hospitality suite is pimp.

At 900 square feet, it's an urban condo in downtown SF. The remote controlled curtains unveil panoramic  views.

Steps away from Union Square, I'm sure there's plenty of top notch restaurants nearby but it's tough to beat the bacon dog cart outside across the street on Friday nights.

With the room comes access to the Hyatt's lounge where there's "free" snacks, fruits, drinks, and more areas to relax. ( yelp.com/biz_photos/2T4B… )

12/02/12 | Link | Rating: 4.0
325. Nancy N.
I was sooo ready to give this place a 4-5 star review when we first checked in. And that quickly went away...

First impression: Extremely friendly and helpful valet, gorgeous lobby, recently remodeled, very chic and modern. The fact that only 2 employees were performing check-in's despite the long line of people was a bit annoying, but that just gave us more time to take in the beautiful lobby atmosphere.

We checked in at 9pm and then immediately started getting ready so we can head over to Vessel. 30 mins in, a hotel employee knocks on our door and asks us to keep it down because our neighbors are complaining about the noise. What noise??? Our TV was not even on. We were only playing YouTube videos from our CELL PHONE as we were getting ready in the bathroom.

When we walked back from Vessel around 3am, Viki L suggested we ask them if we can switch rooms because the walls are paper thin and we didn't want to disturb the neighbors. I sat in the lobby while Viki talked to the front desk. 10 mins later, an annoyed older Asian bell man tells us "let's go." When we got to our room he says, "Wait, you haven't even packed yet?!" giving us so much attitude. I asked Viki if she was getting the same vibe from him that I was getting, and that's when she told me that the front desk agent was extremely rude to her when she asked for the room change. When she asked to switch rooms the front desk told her, "It's 3am. You want a room change? Am I supposed to be understanding you right now?" OMG HOW FUCKIN RUDE?! We were completely sober that night, but sober or not, why would you ever talk to your hotel guests like that? It's a simple room change. Wouldn't have been such a big deal at any of the other hotels. NEVER AGAIN WILL I STAY HERE.

17/11/13 | Link | Rating: 1.0
326. Jennifer L.
Since the remodel, I have held many a meeting here.  The underground meeting space is super extensive and really nice.  
If you need windows, you have the option of the board rooms on the 2nd floor or the HOLY VIEWS rooms up on the 36th floor.
After several events up there, I can easily say that these are the most impressive views in SF.  If you are able to go from room to room, you can see a full 360 degrees worth of amazing view in fact.
Staff is helpful, but the appetizers aren't my favorite.  I am certain that the egg rolls and shu mai that I keep ending up with are straight off the Sysco truck (and if not, they certainly seem to be) - it's a bit like walking through Costco and hitting up the samples - they're tasty, but mass produced and previously frozen.  I've had other items from their previous chef (who I understand is no longer there) that were inspired, fresh, and delicious, so to keep ending up with these is a bit disappointing.
If you do some smart menu planning, you can avoid them, so don't let that dissuade you.
The rooms are very well appointed with great views as well, and the central location can't be beat.  I am definitely a fan.

08/05/14 | Link | Rating: 4.0
327. Lora H.
I don't normally do updates but in this case, an update is warranted.  I am beyond impressed by the service and response from the Grand Hyatt San Francisco following my prior Yelp review.  If you read my prior review, it was pretty clear that I had some issues during my stay.  Management promptly followed up with a message on Yelp.  I've had other businesses message me on Yelp saying they would resolve an issue but of course there was no follow through.  However, that wasn't the case with Grand Hyatt SF.  I realized from this experience that the Grand Hyatt SF truly does care about their guests.  Not only did I get a message on Yelp, I then received a email asking when someone could call me.  After providing my contact time and information, another manager immediately called me, apologized for my experience, allowed me to explain further what had happened.  Following our discussion, I was told that a replacement phone charger for the one that was missing from my guest room would be sent to me in Hawaii.  As a frequent traveler and a former hotel front office manager myself, I am beyond impressed by the service and follow through.  Believe me when I say that many hotels, especially ones as large a Grand Hyatt, normally would not go through such lengths to follow through with a guest given that I am just one guest out of hundreds. So that is what makes this situation even that more impressive. And yes, it was "just" a phone charger... but it doesn't matter if it was 5 cents, a diamond ring, or a phone charger - it is someone else's property.  And the fact that they cared enough to contact me about "just" a charger was above and beyond what I expected.  

So now, despite my negative first impression and experience, the response I received in this instance to rectify my situation shows me that this hotel is definitely 5-stars when it comes to customer service and that alone will make me continue to choose to stay here whenever I return to the Bay area for business; and I would definitely recommend this hotel to others given this level of attention and service - but of course, for me, I'll just be sure to ask for a room on a floor where there are no animals.  Thank you Grand Hyatt SF and my special regards to your Executive Housekeeper for his exceptional service.  Aloha.

31/12/13 | Link | Rating: 5.0
328. Jamie K.
Great Service with prime location. I live in Silicon Valley so when I have work events/conferences to attend in San Francisco, I always stay here. Strongly recommend to anyone visiting the city. :)

31/01/15 | Link | Rating: 5.0
329. Kat C.
Gorgeous modern hotel. Love the location; it's in the Union Square area but not in the busy-busy corner, so getting a cab right out the hotel door was always easy.

Got a room on the 29th floor. Wow! View was absolutely inspiring! Room was laid out well and felt easy to live in; it was just like home. It had all new, modern fixtures, including automatic blackout shades that you could control from either side of the bed and at the room door. The bed was very comfortable and so were the pillows. The AC/heat controls were right by the bed, with various fan settings. And I LOVED the long oval sink! The lights in the bathroom were blastingly bright though. They caused the bathroom to heat up like a sauna.

Only other bummer is that the hotel bar closes at 10 p.m. What's up with everything closing early in Union Square? My fave chocolate place at the Westfield Mall near Union Square closes at 8:30 p.m.! Argh!

29/06/13 | Link | Rating: 5.0
330. David G.
It's official: I'm a Hyatt fan!

I'd never held any particular brand loyalty when it comes to hotels -- but, after several consecutive Hyatt stays, I've decided to take advantage of my Gold Passport membership for all it's worth and seek out Hyatts whenever possible.

My most recent Hyatt stay was a two-night sojourn at the Grand Hyatt next to Union Square in downtown San Francisco.  And you know what?  It's probably the loveliest hotel I've ever stayed at in SF.

Coming off a top-to-bottom renovation, the "new" Grand Hyatt is gorgeous.  The exterior still resembles a hulking monolith, but the interior is sparkling and stylish, with lots of cozy common areas to lounge around in, filled with retro furniture and books, creating a library vibe.  Check-in is ultra-fast, and the front desk staff are friendly and accommodating.

The rooms are brand-new too.  I love the magnetic keys -- a quick wave and you're in!  The bathrooms are also gorgeous, with these huge, bathtub-shaped sinks that make brushing your teeth seem kind of glamorous.  The bedding is soft and cozy.  And, like in most modern hotels, flat screen TVs, chargers for iWhatever gadgets, and automatic blinds are a given.

Unfortunately, at the same time, like most modern hotels, a lot of the renovation is cheaply done.  A lot of the faux "wood" paneling was peeling off in my hotel room, which was surprising, given how new the furniture was (and how steep the room rates were...).  You'd think a hotel would invest in something sturdier, because it's obvious that this furniture will have to withstand a lot of abuse at the hands of hotel guests.

Location-wise, you can't do better.  The Grand Hyatt is perched above Union Square and all the shopping and excitement to be found there.  The Powell St BART/Muni stop is a 5 minute walk away.

The Grand Hyatt will *definitely* be the place where I stay the next time I'm in the city.

01/04/13 | Link | Rating: 4.0
331. Jared P.
We recently stayed again at the Hyatt Grand Hotel.

Our first experience left us with mixed emotions. We had some negative interactions with hotel staff which I had previously left a detailed review for on Yelp. I was pleased when the Food and Beverage Manager reached out to me directly to try to understand the situation. He offered us another night at no charge.

Our more recent experience staying in this hotel easily trumps our previous experience. This time the hotel staff was very friendly. Our room was on the 33rd floor which came with a more impressive city view than our previous room. We were also granted access to the Honors Club which was one floor beneath us. We had a bottle of wine left in our room as a gift. Overall I am really impressed by this hotels ability to turn around a bad situation. Great customer service for following through.

We'll definitely stay at this hotel again.

15/07/13 | Link | Rating: 4.0
332. Robert K.
This is our first time to SF and booked this as part of a package deal with JTB in Japan. Location is excellent - right on Union square (in fact our room overlooked it). The room was better than expected having seen other reviews and photos online. Spacious, clean, we'll designed, big beds and huge pillows. The bathroom too with the complimentary shampoo, conditioner and shower gel was very much in line with expectations of a solid "top of the range" hotel chain. All in all, a very pleasant experience. Would definitely stay again if back here.

18/09/14 | Link | Rating: 4.0
333. Angeline K.
After several days, I was finally contacted by a representative from the hotel. After voicing my concerns about my stay, they credited me one night's stay. I can't recommend this hotel because of the problems I experienced but I do appreciate that they took the time to contact me, listen to my grievances and offer the credit as consolation.

15/11/13 | Link | Rating: 3.0
334. Matt W.
Very nice hotel. The staff is very friendly, responsive and helpful. The breakfast buffet is  excellent as is the happy hour in the evening. And the hotel is very centrally located for exploring San Francisco.

My only major complaint is the bathroom in the room. This might sound funny, but the bathroom does not provide any privacy whatsoever. It has a sliding door that has about a 1" gap between the door and the wall. Unfortunately this means that any sounds that tend to occur in the bathroom are very audible in the room. Slightly awkward depending on who you are traveling with.

Otherwise a great experience.

06/06/14 | Link | Rating: 4.0
335. Banana H.
The Hyatt SF is my go-to place to stay in the city. Usually I stay there for a conference at Moscone and people may think its far but I like the walk through the city...so I can shop and get some exercise and fresh air! The last time I stayed in June the rooms were reappointed and really nice! The hotel was more modern and fresh than my previous stays. I had a great view of Union Square and the AC worked perfectly. Can't wait to stay again!

06/10/14 | Link | Rating: 4.0
336. Sunil R.
I have done weekend trips to SF and stayed here and come here for multiple work offsites as well. Solid hotel, great location and good service and food.

05/01/14 | Link | Rating: 4.0
337. Chiara A.
The Relatives Are In Town--Part Une!

When I got home from running errands and working out at the gym, The Mother informed me a couple of our family members were in town and we were to have lunch with them the following day. Oh great, just great.  I was going to have to bite my tongue.  The Mother does not ask too much of me. I have not seen these relatives in over a thousand years. I knew who they were, etc., etc., etc. I would have preferred planning ahead. I am not much for spur of the moment  impromptu stuff.  Oh well.  Again, The Mother does not ask too much of me. Keep an open mind. The relatives suggested they pick us up at Grand Hyatt Hotel's lobby . . .okie dokie.

After enduring a silent kicking and screaming inside and an eternal ride on BART, we walked over to the Grand Hyatt Hotel.  We went in by the side entrance, a doorman directed us to the lobby.  I noticed the lobby now has a minimalist clean, modern, and warm clean look.  No more fancy lobby.  There was a fireplace in the wall. There were were sofas, chairs, and a cushioned bench.  There were bookshelves with (faux?) books.  The Mother who is getting on in years insisted that I stay close nearby so she could see me.  Again, silently biting tongue and keeping quiet.  Whatever.

Oh, and there is free wifi!  Hallelujah!  I was able to play with the Yelp! app and read emails while waiting.

I found the staff at the Grand Hyatt to be very professional, friendly, and hospitable.  The doorman directed us to the lobby in a clear, concise, and precise manner.  The concierges were very sweet, I felt somewhat guilty we were not able to ask more of them.

Luckily, the relatives showed up, true to their word. I hung back a bit to let The Mother greet them.  I did acknowledge them.  We headed to their car to find a place for lunch.  Now where the heck are we going to eat for lunch . . . .

Fresh Review #40 of 100 Yelps! for 2013.

11/06/13 | Link | Rating: 3.0
338. Jamey D.
Helpful staff and beautiful rooms.

Let me qualify by saying I spend about 100 nights a year in hotel rooms (usually Marriott) and I was able to get a free upgrade to an executive suite.  

This is a beautiful room; other than a kitchen this is like staying in a very nice one bedroom condo.  Wood floors, tile, two bathrooms ... the list goes on.  

Another cool feature was the option to upgrade the internet to "real" high speed and get access to about 30 HD movies as well as stream Netflix (if you already have it) for $10 a day.  Compared to places charging $20 just to check your email it's a bargain.

They'll also allow 6 devices on your in-room internet (verified through tech support).

08/02/14 | Link | Rating: 5.0
339. Peter H.
We decided to stay at this Hyatt due to the location of being so close to all the shopping places and Chinatown. It was a bit pricey but I guess that was to be expected due to the location. You would think the price we paid we'd get a better customer experience but the concierge was horrible. We waited for ten minutes being the next one in line but the concierge thought it was more important to go over another restaurants menu with someone. What a joke!!!

23/10/14 | Link | Rating: 2.0
340. Karl C.
Best hotel I've stayed in San Francisco! Rooms were clean, the employees were great and helpful. Concierge were really helpful. Rooms were modern, bed and pillows were so comfy! Great size room, l did not feel cramped at all. The bathroom was really modern and clean and was a good size. I didn't get much time to deal with the TV cuz I was out and about in San Fran but the tv was really hi-tech and modern. Everything is controlled by a remote and laptop. I only messed with the tv feature but I guess u can go on the internet and do other cool stuff on it too.

One of the best things is the location, right by Union Square (right across a Starbucks and Nike town), a block from china town, and less than 10$ ride in a taxi throughout the tourist places in San Fran (like Alcatraz, height and ashbury, Fishermans wharf, AT&T park)

But the one thing that stood out and made my trip less stressful is the valet service, yea it's 62$ a night (I'm from Texas, I'm used to free parking almost everywhere lol) but it was well worth it. You call ahead to get your vehicle ready, and they've been always ready in 10 minutes. And once we are ready to go out, they have a taxi line in front. One thing about San Fran is that the traffic is total crap. Going to the tourist places will take you 30 min to find parking and charge 20 to 40$ for parking in that area. I for one would did not want to deal with the parking fiasco, so the taxi and valet made it my trip to San Fran less stressful.

I've stayed here 2 nights and then went to a hotel in Sonoma for a wedding, but during our free days in Sonoma and me and a group of friends wanted to come back to San Fran, we would use the Grand Hyatt valet lol

All in all, the hotel was nice, the service was more than awesome, and the next time I visit San Fran, I'll be staying at the Grand Hyatt.

02/08/14 | Link | Rating: 5.0
341. Gary M.
OK, so I just wrote a review saying how I am not crazy about Hyatt in USA and here I am giving the Grand Hyatt SF 4 fricking stars???

In my defense:

Location, location, location: it's what every Realtor tells you is of number one importance.This Hyatt is smack dab in the middle of goodness. Union Square, financial district and Market Street.

It's also in the middle of renewal: all the rooms seem to have been refurbished, the reception area is half way done and it looks "mahhhhhvelous dahhlling"!

Grand Hyatt SF  your are four stars good in a sea of mediocre...


26/09/12 | Link | Rating: 4.0
342. Joyce T.
I really really like this hotel!  This was my home away from home for 10 nights in July while on assignment in SF.  The front desk lady (Kristen) was so friendly and helpful.  I made three reservations (I wasn't sure if I wanted to stay the weekend in SF or not) and wanted to combine them into one..  She provided a lot of effort in ensuring I stay in the same room the whole 10 nights.  Also she wanted my room to be on a certain side because she knew there was construction going on in the Union Square side.

I got to my room with a beautiful view of the city.  The room was a bit small, but fine for me since I was only one person.  It was quite modern and clean (which is sometimes hard to ask for in some hotels I've stayed).  A few minutes after I got to my room, Kristen had delivered a fruit plate to me, welcoming me for my stay.  She's awesome!  The rest of the staff including the doormen were nice and friendly as well

The location of the hotel is great.  It's near shopping, restaurants, and public transportation.  It's in touristy area. So beware of all the weaving in between them while trying to get to and from the hotel.  

The gym was pretty compared to most hotel gyms.  It also had a nice view.  I wish I had taken advantage of the hotel bar/restaurant and cocktail hour that they had. I think there were happy hour specials there.  

Overall, I had a great stay there.  I'm coming back to SF in December, and hopefully, I can get a reservation there!

14/08/14 | Link | Rating: 5.0
343. James E.
Thank you Johnathyn! You were so pleasant and nice during my birthday trip to San Francisco. Also, the bartender, (young man I believe his name started with a D, I stayed a month ago and can't recall) was incredibly helpful and knowledgeable about the area. His mixology skills are on point. Room service was good too. I loved the view from the 36th floor. Showed that off to some new friends ;-) gotta impress 'em you know.

07/11/14 | Link | Rating: 5.0
344. Susan H.
This is my favorite place to stay in San Fran. I think my only complaint would be the elevator music - really kind of weird.

The beds, rooms, overall service, etc. were excellent. I do believe they have recently remodeled the rooms.

The hotel is in a great location and I will stay here again and again.

19/08/13 | Link | Rating: 5.0
345. Kathryn P.
The Grand Hyatt is not just for tourists. I love going to the OneUp Bar for lunch when I can. I'm a San Francisco native and Jaimie at the bar always provides me with the best service. The menu has a ton of healthy options (try the Greek Salad) and if I want to splurge on a glass of wine, I always have a glass of Sonoma Cutrer Chardonnay.

10/09/14 | Link | Rating: 5.0
346. Beini S.
I was a loyal Hyatt member for all of 2013 but I'm now taking my business elsewhere.

I do have to say before I get into a highly dissatisfied review, the staff here is great, as they are in almost every Hyatt I've been to. It's the amenities and overall hotel quality that is lacking. Thank you staff for always taking care of me when I'm frustrated.

I was happily sleeping when suddenly, at around 11:15pm, my shades went up, awaking me from a deep slumber. Therefore, I had to call downstairs, get somewhat dressed, and wait for an engineer to come upstairs and fix it. The only reason this place is getting two stars is because of the service when I called. The lady at reception was very calm and understanding, and the engineer apologized multiple times, very kind of both of them.

I had a conference call at around 1030am this morning, and housekeeping knocked four times to come in, even though I'd requested a late 2pm checkout. I had to pause my call twice to ask housekeeping to come back later, awkward in front of customers!

Sitting in the room now working, and the blinds are once again doing weird things. Going up and down on their own. It's creepy and I just want to control my own blinds.

I've noticed a lot of Hyatts trying to be really tech savvy, motion sensor lighting, automatic blinds, and these things just infuriate me. Sometimes they have manuals, sometimes they don't.  I don't want to learn new technology when I'm exhausted and traveling, I just want to come into my room and sleep and work as needed.

Oh, and valet parking is $62, and self parking is $41. You have to walk across the street and this area of SF is a hot mess of one way streets, so took me about 10 min sitting in traffic to get to the parking lot since it's not accessible once you've made a left on Stockton from Market.

The food is mediocre and overpriced. Yes this is a hotel, and hotel food is not known to be amazing and is known to be overpriced, but when you charge me $16 for a bowl of soup and a grilled cheese, I expect it to be edible at least.  The sandwich was completely tasteless, although the tomato soup was good.

The breakfast buffet is $25 and there isn't even an omelette bar. About 6 warm items that have been sitting there for a long time

Spend your money elsewhere. I'm sure there are much better hotels in San Francisco that don't have forced, failing technology in the rooms or make you pay $41 to walk across the street hauling you luggage to park there.

I will never come back here and will tell anyone who asks the same.

24/01/14 | Link | Rating: 2.0
347. Stefanie F.
This is my favorite hotel as far as the rooms go in Union Square.
It has an amazing Gym overlooking the city- definitely the best gym in Union square.
The rooms are super modern with automatic window coverings. They offer a huge list of items if you wish to have them for toiletries, teas, yoga mat etc. for your room complimentary with room.
They have a vanity in even the small rooms which I use.
Love the city views from this hotel.

I think my room may have been sitting for awhile since when we arrived it had a layer of dust on everything. I called to have the room cleaned and they did it right away.

The lobby is very comfortable and has a nice warm gas fireplace with books which is lovely.

The restaurant doesn't offer many healthy options and is quite small but very modern and relaxing. I ordered the omelet and it was decent but more overpriced than other hotels in this area.

the bellmen and doormen are great here.

The check in desk is super modern, so much it's hard to tell its where you check in. just looks like a couple computers on a few open desks.

22/10/13 | Link | Rating: 4.0
348. Jenn F.
The hotel was in great shape, everything appeared new and fresh- except for the mattresses. I would recommend this hotel to anyone who does not have back issues. With all the walking of the city (and it's hills) you need a supportive place to recharge. And the mattress had sent an SOS signal some time ago.
If you can deal with that, the location is perfect- easy access to transportation, shopping, and restaurants. We got the 3-day bus pass (I think we could have used it longer, they NEVER checked the date).

04/06/14 | Link | Rating: 4.0
349. Robert B.
I've had nice experiences at Hyatt properties in the past but this one was far from great.  

It was my birthday weekend so we decided to get 2 rooms and enjoy the weekend in SF.  My friend's room was fine but mine was downright dysfunctional.

A few positive things to start: pleasant and cheerful service from the front desk upon check-in and check-out, very comfortable beds and nice pillows.

Now some ugly details:

The sliding glass door/window in my room was very difficult to open (maybe it needed to be re-positioned or oiled?).  However, when we tried to close it, it was jammed and would not close all the way.  We were going to mention it to the front desk on the way out but the maid was right in our hallway so we mentioned it to her and she said she'd have someone take care of it.  Nice! (Or so we thought...)

We come back after a very long day and the window is still the same and still open.  We finally decide to turn on the heater to try to counter the freezing cold air blowing into the room.  Needless to say, it was a very unpleasant night's sleep.  

To make matters even worse, we confirmed a late check out with the front desk upon check-in (we are Platinum members so we get a confirmed 2 pm check out) but were awoken by the maid even though we had a Do Not Disturb sign displayed.  When we told her we had late check out she gruffly said "Oh, nobody told me that" and walked away.  (!)  

If that's not bad enough, we had drinks and appetizers in the OneUP Lounge and since we wanted to pay with credit card instead of room charge, we asked the waiter to apply the Hyatt Gold Passport points to my account by supplying him with my membership number.  He said it would not be a problem.  It's been 2 weeks and the points have not yet showed up on my account.  

What happened to the Hyatt's standards? A stay like this seriously makes me doubt ever wanting to stay here again.

12/02/14 | Link | Rating: 2.0
350. Wendy L.
Got a room for my b day celebration overlooking Union Square! Fantastic location! Home away from home!!!!!

13/12/14 | Link | Rating: 5.0
351. RYan H.
Well ill start with the walk in from parking you get this great view with the lights hanging from the ceiling.we had a balcony suite but seems that the lower standard rooms have bay view with the suite we stayed in had a plan view on the city wasn't bad just would figure the balcony suite would have a better view then the less expensive standard rooms,oh well moving on the room was very nice really and big comfy.the pillows i didnt like not comfy,they have a microwave and a small jet bath witch is nice to relax with a night out on the town id Definitely stay here again thanks

19/07/14 | Link | Rating: 4.0
352. Denise W.
Noise noise . Most rooms connected. Huge gaps under the door. Can hear all noises from other room.  Can hear noises from Union square . Even when the wind blows there are noises! Rooms are like psychiatric wards. Thin walls.

Housekeeping lazy. No turn down service.
Stay at another hotel. I was a diamond member . But now no more Hyatt for me.

20/07/14 | Link | Rating: 1.0
353. L T.
The place is under some heavy duty construction.. Don't bother staying here for a while and if you plan on having a meeting.. Hope you like the sounds of jack hammers and dust that lingerers in the air..

12/03/15 | Link | Rating: 1.0
354. Kiyana D.
Stayed at this hotel, this past weekend. And it's a really nice hotel, I love the modern look to the inside of the hotel and the rooms itself. Staff was super nice and friendly.

Stayed on the 15th Floor, with a King Bed. And had a great view of Union Square. Close to major high end shopping and food places to eat at. The room I stayed in was really nice, had a really cozy feeling to it, my only complaint was that (which I had to knock off one star), the window shade would not roll down, and it wasn't like we can do it manually, the button didn't even work. So after multiple tries it still wouldn't work, eventually gave up because it wasn't much of a big deal. Someone who probably previously stayed there messed it up.

But over all, I would definitely stay here again if I wanted to stay at night or two in SF. Thanks Grand Hyatt for the excellent service and stay.

22/09/13 | Link | Rating: 4.0
355. Jessica H.
The cost to stay here is worth it. The service of the staff was above and beyond and we had zero issues. We stayed there during pride weekend and the location was prime for where we wanted to be. The valet was a little pricey but the concierge ended up comping us so it was free. This is a concept hotel so the check in desk was different but I liked how it wasn't your typical check-in desk. Comfortable beds and room was very clean and in order. Defiantly want to stay here again.

09/07/14 | Link | Rating: 5.0
356. J. G.
Hotel is clean and modern. I like the vibe of the Hyatt. Should have offered a discount because of construction. $600 for night and woke. Up at 5am by construction crews. ):

14/12/14 | Link | Rating: 3.0
357. Christi R.
My favorite thing about this Hyatt is the location. Very centralized, convenient access to anywhere you need to be in the city.

The hotel itself is nice without being ornate. It's very comfortable which I really enjoy after a long day. It has a welcoming feel and the management is excellent.

The rooms are a little smaller than I would expect but if you don't plan on spending a lot of time in your room that isn't much of an issue.

I've stayed here several times and I plan to stay here again in the future.

20/04/14 | Link | Rating: 5.0
358. Siobahn E.
My fiancé and I stayed here for 2 days on an 'engagement moon'. The lobby is really neat looking and the rooms are also gorgeous. I guess my fiancé had mentioned at check in that we were newly engaged and when we cam back to our room in the afternoon, they had brought wine and the most gorgeous fruit you can imagine. I was really touched by that as it was very special. The valet's were extremely nice, always helpful and friendly. It can be a little bit tricky when you pul up to the hotel as you are on a busy street but it's manageable. We unfortunately didn't visit the roof as there was a wedding. The gals in the coffee shop were also so friendly and nice. Really loved staying here and would chose them again.

09/10/14 | Link | Rating: 5.0
359. Steven S.
I was really impressed with the Grand Hyatt. The rooms were a nice size and the hotel was very clean.
I had booked a Bay View room. When I arrived, I was a little disappointed with the view as it wasn't really high enough to see the Bay well. I called to the front desk and they were nice enough to put me up 7 floors higher. Whoa the view was just breathtaking at that level. Great service!

29/05/14 | Link | Rating: 4.0
360. Erika J.
Not very impressed!
No laundry room.
We got to the restaurant and there was no one there. We went to the lounge and it was the same thing. After standing there for a while we just left. We found a diner up the street that's opened 24/7. Not bad, but again very slow service.
One vending machine for all 36 floors located on the 35th floor with not much. Had to walk to Walgreens up the street.
I miss Holiday Inn Express!!!

11/05/14 | Link | Rating: 3.0
361. Boon K.
The most important thing about a hotel is the sleep quality - great ambient temperature, good sound-proofing for a quiet night, no stray light waking you up early in the morning, and a really comfortable bed.

Grand Hyatt delivers on EVERY one of those counts. I probably had the best night sleep I have had in a hotel for years.

Everything else about the stay was 5 star - from the nice toiletries, to the fast and friendly check-in and check-out, to the location. Right on the doorstep of Union Square.

04/11/13 | Link | Rating: 5.0
362. Ryan D.
As a local, it finally took me until now to stay in the city for two nights. I found this location highly sophisticated.

Took a nap in the middle of the bright day and the automated shades made it midnight again.

Room cleaning was amazing. Front desk service extremely helpful. Concierge knowledgeable.

23/12/13 | Link | Rating: 4.0
363. Fleur M.
I loved San Francisco! I visited in March! The weather was gorgeous! I lived this place! They had a gym on the highest floor which was amazing! It felt like working out in the sky! The receptionists were exceptionally friendly ! Great service and great views of the union square !

31/08/14 | Link | Rating: 5.0
364. Moe A.
Lyle (I believe thats how he spelled his name) at guest services was fantastic.

He really took care of an important, time critical task and helped out a VIP guest.
It is good to know quality service still exists.

Thanks again for your much appreciated help.

03/06/14 | Link | Rating: 5.0
365. Gina G.
Thanks to the manager Jessica K. Hyatt will keep me as a regular customer...

I do not think the issues we had upon check-in are a regular occurrence so I won't warn you about them in the review... Rather then complain about what went wrong, I will just express that Jessica fixed it for us in the exact proper way and has excellent customer service skills... she made all the difference and I had brought over 2 other people for 2 different rooms from their usual hotels, so I am grateful for what she did...

The views from our rooms were fabulous... the beds are comfortable the pillows are comfortable, the rooms are spacious and clean. the Valet is $60 but anywhere in the city costs that much... We would def stay here again... great little bar upstairs in the restaurant too...

thank you again Jennifer ...

22/07/14 | Link | Rating: 5.0
366. Lola R.
The experience was lovely! Great customer service from the check in to the check out. Celebrated my fiancés birthday here, Charles Kwon made it special!!! Thank Charles, he loved his surprise! The beds are super comfy too and walking distance to everything!!

31/08/14 | Link | Rating: 5.0
367. Alex A.
I stayed here for two nights on business, in late June 2014. It was a wonderful, relaxing stay. The hotel is spotless, the rooms are beautiful, the service excellent. The only thing I wished for would have been a room on a higher floor, but even the 5th floor provided me with good views.
If you like staying in a downtown area, this is the place. Everything is nearby, including easy access to Zipcars.
Bravo and keep it up!

28/06/14 | Link | Rating: 5.0
368. Tanya K.
Solid 4, given I paid for my room with points - so take the number with a grain of salt, the details follow:

Location - you cannot beat this location. The hotel is situated right in the heart of Union Square and is conveniently located near all major public transportation and landmark destinations, of which many are walkable

Service - the staff was very kind and accommodating in providing late checkout even though the hotel was booked solid the next day. Other than that I didn't really have any special requests. Upon check in I got bumped up to a high floor because they originally put me in a room with one king bed and I had a friend with me so we needed two queens. They were very kind about making the change. In addition, they have an exhaustive list of anything you can imagine forgetting at home.

Room - the rooms were recently renovated and feel modern. This isn't the Mandarin Oriental, it's a Hyatt, so for what you get in similar categories (Marriott, Sheraton, Westin, etc..) it's on par. Nothing special but not crappy. Relative to SF hotel standards though, very much a solid 4, as many of the hotels I've stayed in SF are dilapidated but charge an arm and a leg.

They should really make a lounge on the roof. The gym is weird, the elevator opens right into a hallway filled with mats meant for stretching and I imagine yoga. Would be really weird doing yoga right in front of the elevator in a hallway. Other than that, solid stay.

22/08/14 | Link | Rating: 4.0
369. Bekah B.
Awesome stay! Friendly staff, clean room, awesome gym, comfy bed fab location what else could you ask for

13/02/15 | Link | Rating: 5.0
370. Andrea K.
Terrific place to stay in San Francisco. It's about 5 blocks from the BART stop and an otherwise great location downtown. The staff are incredible. From start to finish they did everything in their power to make our stay perfect. We arrived at 3:30 and a room wasn't ready for us (check in is at 3:00). Nikita at the front desk comped drinks in the bar for us while we waited. There was also an issue with what package we booked but that was swiftly resolved.
The rooms are pretty spacious for San Francisco and the beds are comfortable.
There is a reception each Saturday with wine and some sort of "taste" from their restaurant. During our visit, it was meatballs and they were delicious.
The OneUp Bar is pretty cool- Boa is the best bartender. There is HH everyday at 4:00 (I think it goes until 6:00) and it's a nice place to have a beverage after walking around all day.
The gym is OK. The lay out is a little odd because there is a stretching area immediately upon exiting the elevators so that can be awkward. But there are several treadmills and weight machines and  complimentary headphones if you've forgotten yours.
My minor complaint is that we did not care for the breakfast here at all. Hubs had the buffet and I had the maple bacon benedict and they were both just meh. We opted to eat elsewhere the other days.
I love the Hyatt though and this trip truly made me realize how great it can be to be loyal to a specific hotel chain. Thanks to all of the staff that made our trip so great!

05/06/14 | Link | Rating: 5.0
371. Allen N.
We arrived earlier knowing the room won't be ready but the front desk told us they are going to perform a rush service and get ready a room for us.  Great, I thought! Gave him my cell number and waited for 30 min. Went back to him after the longer than expected wait and was told it'll take 1-1.5 hours.  OK, should have told us that earlier and not call it a rush service.  So we gave up waiting and went about doing our business.  2.5 hours later, got a call that the room is ready and that's right about the regular check in time.  So much for the rush service.... Totally misleading.  Worse, the voicemail said we wouldn't have to wait in line to get our keys but the front desk asked us to wait anyway.  Totally screwed up check-in procedure.

Be careful when you valet your car.  They will pre-mark all their valet forms to make sure that you cannot claim any damage after they took your car.  When you get the valet ticket during drop off, don't accept the form if they pre-marked the areas that don't have existing dents/scratches.  This happened to me and also my friend who drove a brand new car.  Lucky for us, our cars were not damaged. Such shady practice by a named hotel chain.  

2 stars was the cleanliness of the room.  Won't be back to stay in such poorly run Hyatt.

21/12/14 | Link | Rating: 2.0
372. Kieren S.
This hotel is in an excellent location and has free wifi. The rooms are pretty big and the bed is super comfortable.  They have checkin machines in the lobby which make checking in and out very efficient. Id recommend this hotel if you want to be close to union square or macys.

Make sure you try the bar, the cocktails are tasty.

04/01/14 | Link | Rating: 4.0
373. Sean T.
Great staff.. Excellent service.

30/01/15 | Link | Rating: 5.0
374. Nicole V.
I've stayed here twice now for work - the second time by my own choosing. It's a nice hotel and the staff are helpful and friendly. The beds are incredibly comfy (and I'm picky) and you're within walking distance of everything SF. Overall I recommend it for work trips. The suites/upgraded rooms are probably romantic if they have a view, but regular rooms aren't really "date night" caliber - more functional. The gym on the 35th floor is a nice touch.

26/02/15 | Link | Rating: 5.0
375. J A.
How does Hyatt always do it?!?  

We come to SF three or four times a year to have a shopping And dancing trip from the Bay Area.  We have stayed at the Hyatt on embarcadero about 10 times, and just love it.  This time, that hotel was sold out.  So, I booked the grand Hyatt.  I love it!  Here are my tips-

Hyatt app- don't do it.  It does not work, I tried to book many times without success.  Just call.  The people are nice on the phone!

Web check in- if you want to feel like a celebrity, this is for you.  Laugh at the line of people checking and walk to the kiosk where the keys are printed for you in seconds!

Regency club- always and every time.  I cannot stress how nice this will make your day to have a good cocktail at the end and breakfast at the start.  Had a 7am Sunday boat ride and they even gave us food when they were not serving.  Did not expect that level of service!

Room- club floor rooms are high with beautiful views.  Cannot recommend enough a high room.  Clean, perfectly clean.  Great bed and pillows.  Great towels.  I am lame and forgot my razor and they brought me one.  Super super nice people.    

Location- right in the middle of everything- union square.  Easy to get cabs.

Another amazing stay.  Cannot recommend enough!  Thanks

05/10/14 | Link | Rating: 5.0
376. Angela B.
After three days here, I felt super spoiled. The room was one of the swankier I've stayed in, & also had a sweet view thanks to its location on the 15th floor. Plush, comfy bed & swanky bathroom, giant window with electronically controlled shades, & plugs galore. (WHY do so many hotel rooms have so few plugs???) I can't comment on the value since I didn't pay, but I'm sure it's not cheap given its location right on Union Square. But if money is no object, I'd totally recommend it.

07/08/14 | Link | Rating: 5.0
377. Algo R.
Stayed at the Presidential Suite with my husband and 3 kids. Had the club breakfast the next morning. The views, the 2,200 sq ft suite, the sauna in the suite, the luxurious decor, comfortable bed and huge suite made our weekend! Felt like part of the 1% just for that weekend. Awesome location, too!

25/02/15 | Link | Rating: 5.0
378. Elena M.
Very clean and business like. Not the most romantic of rooms or lobby ambiance. Location was great for easy access to eateries and some bars. Not impressed with the cost of hotel parking but the $40+ charge is pretty standard for SF.. Opted to park across the street at one of the garages and my car was broken into. :(

The room itself was nice, clean, roomy. When my room was not ready upon my arrival at 4, the staff was able to move my room to a higher "premium" floor. View was nice. Could hear conversations of the people in the room next to us, but then I suppose they heard us too ;)

24/09/14 | Link | Rating: 4.0
379. Julio G.
It's a Grand Hyatt. The expectation is high and they deliver.

Front desk agents are extremely professional and courteous.

Very well maintained property. We were there two days and everywhere we looked was impeccable.

Our room on the 17th floor faced Union Square so the view was very nice. But that's beside the point. The room was impeccable.

25/09/14 | Link | Rating: 5.0
380. Paul C.
Arrived at 4pm.  Check in is after 3 pm. Now at 513 we are still waiting.  I reserved 2 executive suite 3 month ago. Everyone is polite. But my family is still waiting. Finally at 545 Steve came over to us and had the solution.  They upgraded us to a bigger suite. Nice room.

20/12/14 | Link | Rating: 4.0
381. Brittany P.
Love this Hyatt, the ambiance is amazing, from the art on the walls to the whiskey selection, to Jaime the bartender who went above and beyond in customer service. Judy and Jimmy in regency club were also very attentive and created such a wonderful atmosphere to relax in. Did not want to leave. Definitely recommend staying and enjoying life here.

05/03/15 | Link | Rating: 5.0
382. Sean H.
The Grand Hyatt really proved to be Grand! It was really nice from arrival to departure! Everything is very nice and modern, bell hops are super duper nice, front desk agents were great!

Rooms were super clean, like really really clean! Big, and nice, great views!

The fitness club up on the 35th, is amazing! Such great views for an early morning workout at sunrise!

The have tons of amenities available, complimentary for anyone needing them! They had robes, slippers, and stuff up to our room in minutes!

I definitely recommend it, and Ill be back!!

28/09/14 | Link | Rating: 5.0
383. Blair C.
So far not a great impression- walk into our double bed room (which has 2 full not queen beds as other hyatts usually have) and there is old stale pizza in the fridge- they only offer us to change rooms which we declined and had the maids come clean it but now were looking for the room service menu and it's no where to be found- after 4 attempts to call the front desk they are finally bringing it up-

19/12/14 | Link | Rating: 2.0
384. Sarah G.
This hotel provides a very clean and relaxing atmosphere. The lobby has unique artwork and a relaxing fireplace. It has a gym with a beautiful view of the city, the staff is very friendly, and the rooms are spacious. The WiFi is slow, my guess is because there are a lot of guests on the network at one time.

28/03/15 | Link | Rating: 4.0
385. Keikaikaoakua P.
I like how the re-modeling turned out.
Clean lines n sublte colors.
Tho I never was a big fan of the large wall units, defeats the purpose of a flat screen tv on the wall.
Beds: awesome! Grand beds have comfortable cotton linens. Very firm matress! Comfy pillows too!
Shower: nice n clean
Bathrm amenities: stocked wit shampoo, body lotion, soaps, toothpaste, hairdryer
Onsite restaurant: 1Up. Havent tried it, but if u check in wit yelp, therez currently a 20% discount. I do kno the menu was changed n no longer offer the bagel waffles, bring em bk pls!
Gym: a few machines,  but on a high flr wit a great view 4 those that need dat xtra inspiration
Elevators: merciless doors. Need a door buddy to catch the elevator n actually block the doors. I missed 2 elevators jus to gt 2 my rm on the 1st try

31/05/14 | Link | Rating: 5.0
386. Francisco G.
The word GRAND is perfect to describe the Hyatt grand in San Francisco, CA . my first contact with the hotel was the bell man and valet both very helpful and friendly all my luggage was taken by the bellman, I swiftly checked in and as usual the view and suite we're amazing as I entered my suite the full wall was glass with an amazing view of the entire city and bay wow like sitting in the clouds.

My suite was spacious and clean the decor very modern great work, the tv in the bathroom mirror is a cool touch watching CNN from my porcelain thrown yes lol.

I really like regency club buy it every stay the one here was really clean always stocked.  Enjoyed my coffee and fruit every morning of my stay.

Over all Hyatt has made a loyal fan of me again only stay with Hyatt I like knowing what to expect and the standard Hyatt maintains.

The staff was very friendly.

Dog friendly when making reservations
They brought a huge dog bed for my dogs awesome move.

Close to union square dogs favorite spot.

Close to everything.

12/04/14 | Link | Rating: 5.0
387. Matthew M.
Amazing views followed by the best service in the industry.

A must stay in San Francisco!

14/08/14 | Link | Rating: 5.0
388. Jeremy S.
This place is amazing. I mean like amazing amazing. The staff is awesome, the architecture is absolutely stunning, the food is awesome, and the view from the roof is unlike anything else. Truly amazing place to stay at.

08/04/15 | Link | Rating: 5.0
389. Sara C.
From the moment you step into the hotel, to the moment you leave, you'll feel welcome. We were greeted by so many doormen and the gentleman at the reception desk was very polite and provided excellent service. He took the time to meet all of our needs.

I loved the lounge with the fireplace and the bedrooms were beautiful. The lounge area also had a popcorn machine and lemonade which was quite cute.

We were on the 24th floor so we had a good view of the city. The automatic shades on the windows were a nice touch. The bathroom design was also very nice.

In the room they have a sheet of paper that includes the "MUST HAVES" which includes a list of items you may have forgotten to bring with you on your trip. Basically you call the front desk and tell them what you need and they deliver it up to your room, all free of charge. You can also choose from a list of items that they allow you to borrow during your stay there. We asked for hair brushes and when they were delivered to our room, they were legit hairbrushes from Conair. It appeared as if they went our of their way to purchase it from a local drugstore. All of the items were brand names, which I was pretty surprised about. They certainly aren't stingy!

I really enjoyed my stay there and would highly recommend it to anyone! They really go out of their way to make you feel welcome and accommodate all of your needs. They provide genuine and quality service to their customers.

01/09/14 | Link | Rating: 5.0
390. Mar J.
Recently stayed here with friends for a birthday weekend in SF. Our room was ready at about 1:30 without having to request early check-in, so that was great. We paid a little extra for the bay view, which was beautiful (except for the one tall building blocking Alcatraz but eh what can you do). The hotel was central to all the shopping we planned to do. It was also close to the metro so that was perfect.

I do have some complaints though. The shower in our room would not drain water, and the blinds in our room were hanging on for dear life. I would think this should be something checked prior to assigning a guest to the room. They did fix our shower, but no apology for the inconvenience or anything. Acted like it was a daily occurrence. When checking in we were never offered to be helped with our bags, nor when we checked out. Nobody helped us put our bags in the car even though there was THREE people doing nothing at the valet desk. Staff was friendly, but nobody did anything more than they were supposed to do.

And my biggest complaint... THE BEDS!! We all woke up with our entire bodies hurting. They are way too soft! At least have beds with medium firmness. You sink right into these babies, and it's definitely not the bed you're used to at home so make you sure you have some tylenol or motrin to pop in the morning to make sure you can function throughout your day. I expect better from a hotel.

Overall it was a good experience. I'd probably try another hotel next time in the same area. The only reason I'd stay here again is because of the central location, and of course, the Starbucks right across the street. Otherwise, I've had much better experiences!

22/01/15 | Link | Rating: 3.0
391. Alexander M.
Here's the thing I really battled with myself on which Hyatt hotel to stay at on my first visit to San Francisco! After spending an hour or more going back and forth between the reviews and comparing I finally made the decision to stay at the Grand Hyatt! I must say that I really went into this hotel a bit apprehensive because of the previous reviews! Upon arriving I was wondering if I was in the middle of a WAR ZONE!! It was beyond chaos with all of these people in line, luggage EVERYWHERE! No real designated lines and I had to ask one of the employees in the lobby where was the lines for the Diamond Members! I sure as hell wasn't going to stand in that regular line! Anyways after about 10-15 minutes I was greeted by Adam who kindly checked me in! Poor thing was so overwhelmed and dazzled by all the commotion himself! Still was able to provide me fantastic customer service! As a diamond member he not only recognized that but also that it just so happen to be my birthday! I was able to still receive my keys and wait in the lobby until my hotel room was ready! Only problem I had with this was it was past the amount of time that is stated that you can check in! Along with me and other guest just patiently waiting. After about 20 more minutes I was able to finally check in and Adam definitely compensated for the inconvenience of me having to wait especially with my friend being sick! I'll tell you why the 4 stars were still able to be given on this hotel because it's not about how bad it started off its about how it ended and how the staff made the correct actions to make up for the madness! My room it self was amazing because I scored a Grand King Club Corner room on the 32nd floor with a fantastic view of union square! The bed was amazingly comfortable and I loved the bathroom! The fact that my room was very close to the elevators AND the regency club was even better! Talk about amazing food and even better service the staff inside the Regency Club were so attentive and friendly! I will most definitely stay here again!

23/12/14 | Link | Rating: 4.0
392. Ada W.
I spent two weeks here in a city view room on the 29th floor, and my stay here was magical! The room was spacious, comfortable and spotless, and from my room, I was able to see Union Square and the rest of the city at night, which made for some awesome pictures. In addition, I actually was able to see the Fourth of July fireworks against the city skyline--simply amazing!

The location is great. You can easily reach the SF MUNI from here, and restaurants, shops and a Walgreen's nearby make it easy to get what you need when you need it.

The service is impossible to beat. Everyone--from the bellman and the doorman to the front desk associate to the maid--exceeded expectations in professionalism, friendliness and helpfulness, and as a team they honored my random requests--e.g., liquid whiteout for a letter I was sending or directions for a 5-mile run in the city--with the utmost grace. When I ran into an issue with printing in the business center, Nakita at the front desk was especially helpful in figuring out a resolution for me by connecting me with the hotel's IT vendor.

The 24-7 gym on the 35th floor has a gorgeous view of the city, and it is immaculate and not crowded at all; oftentimes I was the only one in the gym. I'm really going to miss that gym!

11/07/14 | Link | Rating: 5.0
393. Kelly T.
Very nice experience here. Beautiful, friendly staff, nice bar, asked for some special things for the room and was very happy w the service. Parking is very pricy, but it's the city, so that's expected.

19/04/15 | Link | Rating: 4.0
394. Ed V.
If you like clean modern rooms, clear bay views from the upper floors (additional cost), professional service and hospitality, and don't mind paying a little extra, this place is worth it!

We checked in and the gentleman was pleasant and efficient. We requested an early check in and were graciously granted this request. We were able to check in around 11:15 AM. We felt this demonstrated the hotel's high level of hospitality. They held our bags while we waited for the room. Once the room was ready, a bellman asked to help us with our bags. We decided to carry our bags ourselves.

The room was clean and had modern fixtures and furniture. The room was clean and had man technologies needed in daily life (web, plugins, etc.). We stayed in a bay view room on the 28th floor. The room had large bay windows across most of the rooms. The view was outstanding and we were very pleased.

We ordered room service and ate appetizers in the OneUP lounge. Food was good, nothing amazing, but good quality. Our service in the lounge was a bit slow and we felt like it didn't match the service level of the rest of the property. This was the only slight negative of the stay. We also used the concierge which was efficient and made us a reservation for sushi.

All in all, this hotel has great service, is clean and modern (with great art), has rooms with amazing views (the highlight of the hotel), and will meet all of your needs.

01/01/15 | Link | Rating: 4.0
395. Lindsey D.
I must say that I am so grateful that my company chose the Grand Hyatt as the hotel for our stay during a conference. First of all, the location of the Hyatt is simply the best, especially if you enjoy shopping. It's located in the heart of Union Square, just blocks from China Town and only about a 15 minute walk to the Ferry Building. The hotel itself has been remodeled and is one of the most high tech hotels I've visited. They have automated check in, automated blinds in the rooms and you can even order room service through the TV. In reality, you don't have to ever leave your bed!

The stay during my work-trip was seamless and the Grand Hyatt really came to my rescue on the day I was supposed to leave. During my last night I ate something bad (not from the Hyatt, from somewhere within the City) and unfortunately it resulted in me being bed ridden and unable to move for a solid 24 hours. Unfortunately, this happened on the morning of my flight and I knew there was no way I could travel (being pregnant on top of it didn't help the situation!)

The hotel was over capacity and sold out. I called down in the morning asking if I could extend my stay and at first, I was told that unfortunately they were over sold by six rooms and there was nothing they could do. I had no idea what I was going to do but I asked them to let me know if anything changed. They told me to call back in a couple hours but before I could even do so, the lovely Olivia (the manager) called me and was my guardian angel of the day! She let me know that they were able to find a way to extend my stay a night so that I didn't have to leave. Thank goodness! On top of that, they brought me up hot tea, Gatorade (even though they don't sell it!) and took care of me all day. In the afternoon, I wanted to try to eat something so I called room service only to learn that delivery shuts down in the afternoon. Hyatt to my rescue again! The manager so kindly delivered my food anyway because they knew I was sick. Then late that night I decided to try to have some soup but they only had French Onion or Clam Chowder on the menu (not so good when you're sick!). I asked if they had Chicken Noodle soup and they said they would make is special for me!

I must say that if I had to be sick while out of town and at a hotel, I am so grateful it happened while I was staying at the Grand Hyatt. I will forever remember them and their kindness and I can't thank them enough for coming to my rescue.

03/12/14 | Link | Rating: 5.0
396. John S.
Just flew in from NYC. This city is great. Had a private jet, uber black, and VIP service @ the HYATT.

What more can a guy ask for! I'm blessed!

22/02/15 | Link | Rating: 5.0
397. Bruce C.
I've never had a bad experience staying at any Hyatt location. The best part is that I have a friend working in corporate who hooks me up with awesome rates whenever I need a room. SCORE!

I planned a surprise birthday party for Sandy in SF last Friday night. Since we both live in the South Bay and I knew our night would run late, I decided to get a room so we didn't have to worry about driving back down. The Grand Hyatt is only a five minute walk from the Montgomery Bart station which made it very convenient for us.

Upon walking in, you immediately notice what makes all Hyatt locations great - modern decor, friendly staff and clean environment. Yeah, it's not the Four Seasons or the Wynn in Vegas, but this location is pretty damn awesome.

LOCATION: If you're traveling to the city by Bart, just get off at the Montgomery station, head down Post St. and hook a right on Stockton. Once you get on Stockton, you'll see the building a couple blocks down. The Grand Hyatt is in a great location with a bunch of restaurants and shops in the area. It's also a 5-minute walk from Chinatown.

STAFF: The lady who checked us in was totally cool. We got there around 4:30pm last Friday and she was very accommodating. She continuously asked if we had any special requests and if we needed help with our bags. While she was getting us all settled in, she was telling us about all the hotel amenities and where we could locate them. Awesome chick. Once we got to our room, Sandy realized she forgot a few things. So we called the front desk and asked for a flat iron (hair straightener) and a couple of other things. They were very prompt with our request. Maybe took them 5 minutes to bring it to our room. Great staff.

ROOM: I requested a standard room with a view of the bay. Man, the view was awesome, especially since it was such a nice day. When we put our bags down, Sandy and I stood by the window for a few minutes and soaked in the view. One of the reasons I love staring at SF from an elevated location is because the city is so textured. You get so many buildings and colors that play off of each other so well. Combo that with the awesome backdrop of the bay and it's one of the best things you can lay your eyes on. yelp.com/user_local_phot…  The room was clean, the bed was comfortable and for how limited they were on space, they did a really good job with the layout. You can tell the room is slightly smaller than what you're used to in other hotels, but by how they positioned everything, you don't feel cramped at all.

Sandy loved the view, we had a great night and Hyatt played a huge part in it. I highly recommend staying here if you're visiting the city.

22/01/14 | Link | Rating: 4.0
398. Pamela M.
I was visiting San Francisco for a special event and Hyatt was willing to generously offer us a group discount rate. The stay there was truly exceptional.

But, in case anyone was wondering, it wasn't just the discount:

- The entire staff was extremely courteous and welcoming and helpful including housekeeping

- Great location in general and also in proximity to our multiple events

- they were very responsive on social media (I posted a pic from the view of the room and they noticed and liked right away) which may seem trivial to some but for me it was cool, personalized and shows that they were paying attention to their guests

- a nice gesture was the Yelp logo cookie accompanied by a fresh raspberry (the event we were in town for) that poor cookie logo was pixelated something fierce but nonetheless let's not sweat the small stuff, right? It's the thought :)

- love that they have a check-in offer! It's a discount for their restaurant. So be sure to check-in, folks!

I'd definitely recommend to others and would stay here again myself!

Thanks to all at the Hyatt!

04/08/14 | Link | Rating: 5.0
399. Lisa R.
Great staff!  Loved the room and view.  It was very spacious and not standard layout as the bathroom was the farthest point from the entry.  They had everything you needed if you forgot anything and complimentary water bottles.  The breakfast we prepaid for was well worth it.  We will definitely stay here again.

27/04/15 | Link | Rating: 5.0
400. Jens B.
The Grand Hyatt is pretty well located for all the things you may want to do while in the big city.  It is easily accessed from SFO via the BART,  however take the elevator up to Powell street rather than the stairs when lugging a 53lb suitcase.  The Grand Hyatt has gone through an make over recently and are adopting the "Personal" check in.  No more long reception bar.  Frankly, when we arrived they were swamped and unfortunately did not have enough "Personal Check In Folks" to assist us.  However, they did get it going and we were checked in and up to our room.  We requested the highest floor possible, but only ended up on the 23rd floor.  Even so, our Bay View was awesome.

We decided to bounce downstairs to the OneUp Lounge and partake of a beverage and a quick munchie.. drinks were fine, but the food was average at best.  On the food front, we did get a pizza via room service which was actually pretty decent, albeit $36 bucks.  When we ordered a pizza delivered from Uncle Vitos down the street, it was less expensive, but no where near as tasty as our room service pie.  We stopped in the lobby a couple of times for breakfast sammys and Starbucks which were quite good as well.

Our rooms were always fresh and clean when we returned to them after a long day of sight seeing and partying.  We got some robes and a razor since I had forgotten mine delivered to our room at no charge.  The lobby was a nice area to sit back and share a bottle of wine with our friends, with very interesting art pieces through out.  What was interesting in our room was the sink in the bathroom.  Very retro modern and was not as functional as a normal sink.  We seemed to always sloosh water around the sink area

The staff all were friendly enough and the door man who looked like a walking fridge was always very helpful and quick with a hello every time we left and came back.  He was one  big guy!

07/08/14 | Link | Rating: 4.0
401. Joanne B.
Five stars for being in the prime location, right in the middle of Union Square!

I had no loyalties to this hotel prior to the visit here two weeks ago, but whenever I decide to visit San Francisco and stay in the city, I would certainly want to stay at this hotel again.

We arrived late Friday evening thanks to some horrible traffic in some parts of our road trip, but thankfully there was no line when we arrived to check-in.  We also managed to get a room at the discounted Yelp rate (thanks to the limited number of rooms that were blocked for out-of-town Yelpers for the 10-Year Anniversary weekend).  There was a small disconnect on our reservation where it was modified the day before without our consent, but after clearing that with the front desk/check-in guy, it worked out in our favor.

The room was comfortable for us three gals to move around, get our mini cocktail bar set up and have our bags strategically located where we can easily access it.  I loved the hair dryer in the bathroom so much that I bought  the same one on eBay when I returned home from my trip!

The common areas were always clean and efficient.  The friendly door guys always opened the doors for the guests and helped quickly flag a cab for us when needed.  I have no complaints of this hotel.  It's nice, spacious, stylish, sleek and easy to get to when shopping around Union Square so it fulfills all the check boxes on my imaginary list, lol.

13/08/14 | Link | Rating: 5.0
402. Melanio F.
Well...for the convention rate, this was ideal. Location was perfect for the YELP 10 year get together in San Francisco.  Most Yelpers stayed here or at least our group from San Diego did.  Props to the free wi-fi and sundry items available upon request, robes, slippers.  We were here very briefly and was not able to request these items to luxuriate like bawses!

First and foremost, to make the most of the trip to SF, we arrived on an early flight and tried to see if we can check in.  And SCORE! we were able to secure a room. Granted it was the 3rd flr near an elevator and next to someone who either has a dog or I keep hearing a dog bark from outside.  No, I never heard it when I was sleeping but when in SF you are there to party all day and sleep in your room for a couple of hours or use the cleaner and much more nicer facilities.

Ice was easily obtained but I lost $3 on the vending machine trying to get water because I was not sure how it worked.  It uses credit card or cash but silly me used the cc.  We had lunch at the Up One Lounge (you have to go to the lobby and walk up the staircase by the front entrance.  We appreciated the service and the friendly food and beverage manager who asked for our opinion.  Separate review for the lounge.  

Overall, I will give this Grand Hyatt a recommendation for friendly service, they try to open the door every time you come in or leave.  Willing to assist with everything.  I say Good Service deserves Good Word of mouth. I will consider this place in the future (although my view was mainly of the roof next door, it was quieter area (construction on Stockton - 24/7).  I do find that checkin area interestingly sparsely decorated or equipped but they were efficient and helpful.

08/08/14 | Link | Rating: 5.0
403. Jeziell B.
A clean, modern hotel at a great location, with nice views but ...

Couple of things though:
- As someone else has mentioned, vending machines only on the 3rd and 35th (the gym) floor.
- The 2 phones we had in our room did not work. One phone wouldn't even turn on, and the other phone I could hear the dial tone, but the buttons didn't work. I had to use my cell to call the front desk/operator.
- Parking is expensive, so I would suggest to park in the parking structure adjacent to the hotel. I checked into the parking structure around 8pm and left around 8am and I paid $13, which is not bad compared to the hotel valet.
- Hyatt has their own taxi services, but their taxi services stop after a certain time. I was trying to call for a taxi to pick us up after an event around 2am and they said we would have to try other taxi services.

I wasn't really there too long, so maybe I wasn't able to really enjoy the hotel. Also, I crashed in my cousin's room, so I can't comment on how much it was. But the room was nice, and the beds were comfy. Not bad at all.

21/10/14 | Link | Rating: 3.0
404. Nicole I.
My husband and I booked our stay at the Grand Hyatt to attend Yelp's 10 Year Anniversary "weekend" that ran from Thursday to Monday. We arrived Thursday afternoon after a miscalculated trek through Golden Gate Park and pulled up to the insanely hectic loading/unloading zone in front of the hotel. Cars were lined up against the curb and a second line had to be started that just happened to pour out onto the street. Cue very agitated drivers. We jumped out of the car and threw our bags onto the curb and had our car valeted then walked in to check in to a packed lobby.

We brought our pups along with us which was actually cheaper than having them boarded. Hyatt's policy is that you can bring dogs up to a combined weight of 75lbs for a $100 cleaning fee. No daily fees, just the one fee. When we called Hyatt and confirmed all of these details, they said that there was a dog run attached to the hotel where we could walk our dogs/have them do their business. When we got there, we were told that there was not a run so we would need to take the dogs to Union Square which for people shy dogs became a challenge.
The room itself was clean for a pet room- no stains just scratch marks along the bed frame.

Some of the pros: the staff is very friendly and helpful- especially those who staff the Grand Club. I went down for drinks and saw that they didn't have any vodka so they guy went and grabbed me a bottle and shaker (it's a self service "bar"). Next, there is a long list of items that you can call down and have them bring up to you from nail polish remover to a flat iron although some items like the flat iron or curler must be returned to the hotel. The remote controlled shades that descend from the ceiling blocking all of the light from the outside is quite nifty and the room is also aesthetically gorgeous- very modern.  

Now on to the bad: a major issue is the lack of a proper loading/unloading area. If it was used only for valet, it would be ok but the additional taxi/Uber drop offs along with those checking in makes it a chaotic mess. Space is very limited in SF so I doubt that any expansion is feasible but for those who plan on coming here, just be prepared. The parking fee is also quite expensive- it's $62.70 for valet (only parking provided) but we didn't want to park the car in one of the public lots so we were stuck with Hyatt that is higher than those found at other hotels- Sir Francis Drake and Westin are $55 and Serrano is $52. The insulation in exterior rooms is laughable- you hear everything going on outside. I get it- it's SF but when I can hear the crunching of metal and persistent honking at 3 am and can't fall asleep, it's a problem. After a sleepless night, I found that turning the fan on along with blasting music off my phone cancelled out the noise. While the room is beautiful, it is not practical in any sense. There is definitely an emphasis on style over function. Our room had very little dresser space (we were there for 4 days and had to use our luggage to hold some of our stuff), and the oversized sink took up nearly all of the counter room. The bathroom was dirty when we got in- there was dust/dirt on the tub and floor. Two days in, I was watching TV and noticed something moving in the corner of my eye. BUG! I jumped up and tried to use a glass to capture the little bugger so I could get a picture and show management but I was a bit too rough and ended up smushing him instead. We had decided against having someone clean up the dust/dirt the day we got in because it would have been too much of a hassle to take the dogs out for 30 minutes while they cleaned the room but once I found the bug, we called down immediately and got the room cleaned and the comforter switched out. The bed showed signs of wear- it sunk in the middle. Seriously guys you can't afford proper beds? Finally, all of the other Yelpers staying in the hotel had customized Yelp cookies brought to their rooms- we only got the card and when we called down they weren't able to figure it out so we checked out without our sugar fix.

If you compare the Hyatt against ALL other hotels, it's around a 3.5 but if you compare it against posh hotels, it is definitely a 2. Unless you get a highly discounted rate, it is definitely not worth the money.

28/08/14 | Link | Rating: 3.0
405. Jill S.
The hotel is not nearly as nice as the website portrays and is not an exceptional value for the price.

The pros:
Friendly staff
Nice, updated rooms
Decent location

The cons:
The gym is small (gym rats will be dissatisfied by the selection)
No niceties in the room (no water bottles,minibar selection, etc.)
The hotel bar and restaurant are small and uninviting

Our stay here was not unpleasant but we will definitely choose a different hotel the next time we visit SF.  As frequent travelers, we expected more.

19/03/15 | Link | Rating: 3.0
406. Kathryn K.
This hotel is STUNNING.  Sleak, modern, beautiful.   As usual at Hyatt, the staff was first rate and lovely to work with.   Super accommodating and pleasing.    Especially lovely for business travelers.   And of course, had the signature awesome Hyatt beds.   Location seals the deal.   Just do it.

02/05/15 | Link | Rating: 5.0
407. Vanny L.
The Grand Hyatt is walking distance from all shopping, Union Square. The restaurant and Gym is also convenient.

For my mom's 60th Birthday. they were able to accommodate our large family with two connecting rooms as requested, and also gave my mom a bottle of wine, which was a very nice gesture of the hotel staff. Rooms were kind of tiny, but very very clean and modern I would definitely stay here again.

09/03/15 | Link | Rating: 5.0
408. Al D.
Great location on Union Square. Friendly door staff. Rooms were ok.

27/04/15 | Link | Rating: 4.0
409. Ritika P.
My Valentine's Day:

- Paid $400 for room
- 9:00 PM: Arrival
- 9:15 PM: Realize toilet not working (battery dead), call for help, running late to meet with friends and ask hotel to send someone up to fix the problem after we leave the room.
- 9:30 PM: Engineer shows up while I am in the room, has no idea that I had asked for him to arrive later. Says he needs to run downstairs to grab a new battery anyway.
- 9:45 PM: At this point, we are running late, we leave and ask hotel to send back engineer
- 3:00 AM: After a night out, we come back to the room, nobody has fixed the issue. We call front desk.
- 3:30 AM: Nothing. We go downstairs. Staff gets rude with me when I ask to use bathroom in lobby. We decide to take a taxi home and ask for a refund on the room.
- 4:00 AM: We wait around while the 'manager' wraps up her phone call.

This place is careless, has poor service, and sucks. While we were downstairs at 3:30 AM, the front desk was receiving calls/complaints due to undisclosed 24 hour CONSTRUCTION -- guests couldn't sleep.

I had a great time staying at Hotel Nico over NYE last month and highly recommend that if you're staying in the city, you stay there instead.

16/02/15 | Link | Rating: 1.0
410. Cara L.
While a little more on the corporate side of the hotels I've experienced in SF, I really like the Grand Hyatt!

I won't get too in-depth, but here are some things that I loved:

- Earplugs in every room, even though I didn't even need them. My room was super-quiet, but why are other hotels not offering these for free? Seems pretty obvious, right?

- Distilled water dispensers next to the ice machine on every floor. Duh. Again, why aren't other hotels doing this?

- I tend to forget toothpaste and I'm so over those crappy, tiny packets of paste you have to ask for every day, three times a day. Instead, the Grand Hyatt gives you actual tubes of toothpaste and replace them in your bathroom every night you stay. YES!

- Automatic blinds with the switch right next to your bed. 1) It just makes sense. 2) It feels super-baller! Love everything about this feature.

- SPACE. Finally, a room in San Francisco that doesn't feel like a glorified, well-decorated closet room.

- Bedside book light. WHAT? Yep. It's separate from the bedside table light and it's bendy, you guys.

Things I didn't like:

- The shower head. You have to stand right under it--this could have been better designed.

- Bathroom products... bleh. I don't travel with shampoos, conditioners or lotion. So, I'm forced to use what's provided at the hotel. These products are WAY TOO perfume-y. Like, cheap drugstore, off-brand cologne style. No bueno.

- Elevators in the morning sometimes take upwards of 10-20 minutes to catch. That's a little insane.

Other than those things, this is a great hotel option in SF!

18/11/14 | Link | Rating: 4.0
411. Corey D.
5 stars for the stellar, I'm talking STELLAR staff!

Steve who checked me in deserves a raise, Nick who had to put in a maintenance request for burned out bulbs and a tricky door was attentive and speedy, and the gent behind the bar (bald with glasses) was personable and lovely. And the space itself is beautiful, clean and expansive.

But there were a few issues that got me down.

1. The water pressure is dismal, and the shower fixture isn't much better. You have to get real close to the shower head or take it out of the clip and hold it while you lather... neither option is great.

2. The construction noise on one side of the hotel is brutal. And for some odd reason the sliding glass door in my room (920) didn't close all the way, so at night it was drafty, and come morning it was painfully loud listening to construction vehicles. I mention this night one but maintenance couldn't do much about it. My suggestion? Avoid that room.

3. Elevators... getting up seemed easy peasy, there was always one available. Going down in the am took a while so give yourself a few more minutes if you have to be someone.

My favorite part of the place? The wood heart art installation labeled, "I left my heart at Grand Hyatt." Such a rad idea!

19/11/14 | Link | Rating: 3.0
412. Danny W.
Haight-Ashbury is about the only place in town you can get higher than this hotel. It's about 34 floors of recently renovated rooms, meeting spaces, a restaurant, lounge, and coffee bar.

The majority of the guests are business travelers so expect the gym to be packed before and after normal business hours. Good news though is that there's a few friendly features made for those that are on that 9-5 grind. Free wifi throughout and they don't charge you for bottled water either which is awesome considering many hotels nowadays nickel and dime you for everything under the sun.

The young lady who checked me in (Nakita...I believe) was the most pleasant hotel employee I've ever come in contact with, and the response time whenever I needed something from guest services was lickity split, so on the service side they were pretty on point.

My only gripe was the lack of water pressure in my shower, but other than that this is a pretty impressive place to spend your company's dollars or even your own hard earned cash.

19/11/14 | Link | Rating: 4.0
413. Brittany F.
Stayed here for a couple nights in November 2014.

This hotel was recently renovated and rooms are nice and modern with comfortable beds. I loved the fireplaces in the lobby and the modern and open deco Request a room on a high floor for spectacular views of the city. This was not the case for my room on the 5th floor. Check-in took about two minutes, which was great. Elevators backed up in the morning and sometimes took five minutes.

The gym has a great view but machines are a bit out of date. There are no water bottles but purifying machines that drip out water slowly. They really should put water bottles in the gym and give you one in the room.

The bar was lovely, particularly the waiter Boa, who went out of his way to be accommodating. The wine list was lovely and I ordered a great seasonal dessert that was a pumpkin mousse in a jar.

I would stay here again and I loved the central location right near Union Square.

18/11/14 | Link | Rating: 4.0
414. Risa D.
I loved this hotel. It surprised me because I have a bias I guess, and I didn't know much about the Hyatt but really, aside from the Starbucks* in the lobby, this was a five star experience. The room was beautiful, the staff were incredibly nice whenever you saw them anywhere, the lobby and the bar were both welcoming and comfortable and lofty and lovely. Walking distance to Union Square is useful if you're in SF for work and have to stay in the downtown financial district. Amazing views, immaculate bathroom with high quality fixtures, lovely product without an overbearing perfume. Just a great, high quality hotel experience.

*Re: Starbucks: It's San Francisco, there is a world of ethical and amazing third wave coffee to be had here, why over change for this burnt-tasting brew?

09/12/14 | Link | Rating: 5.0
415. Katy H.
This is as good as it gets near Union Square. This hotel is high tech, conveniently located, clean and really beautiful. My 17th floor corner room was perfect for the 4 days I was in town. My bed was comfy, the TV (which read my name when I first came in!) was sleek and easy to operate, and the automatic shades were a lifesaver.

As someone who hates to sleep in a room with any light, these blackout shades were perfect. Especially because they were automated and I could send them back up to bask in natural light as soon as my alarm went off in the AM. I also loved the outlets right by the side of the bed. The more outlets the better!

The bathroom was clean, the bath products were great, and the towels were plentiful.

Huge bonus for the hairdryer in the room. I was a bit let down however, that the room didn't have a full length mirror.

I also did hear a lot of noise from other people closing their doors in the middle of the night which woke me up a few times. I also had a room next to the ice machine and I could hear ice being made throughout the night which also woke me up. There's no door on this room so that might be an easy fix? Other than that my stay was perfect. I could bring earplugs and this would easily be the best hotel I've stayed in (of many!) while visiting San Francisco. Would definitely consider staying here again.

20/11/14 | Link | Rating: 4.0
416. Farrah A.
Don't let the 3-stars fool ya. The Grand Hyatt is a clean, comfortable and convenient stay when in SF. Let's start with the good.

:: Great location right in front of Union Square. You've got instant access to ice skating (seasonal) and shopping (6 story Macy's), amazing views of the city (building is 36 stories high)
:: Free Wi-Fi
:: A very high-tech stay with digital blinds, distilled water dispensers
:: Friendly doormen, cabs a plenty, a shuttle service to the airport
:: Earplugs in the room, soft towels (which I find rare at hotels)
:: Mezzanine restaurant and lounge - OneUp - with a fun lil' happy hour. Select bevs for $3 starting at 3 til 5pm.

What I didn't like about my stay
:: My corner room was right by the maintenance room, which I thought wouldn't be an issue at night - but I was wrong. The cleaning staff works 'round the clock, so that door was slamming non-stop. I didn't want to use my earplugs because I didn't want to sleep through my alarm and wakeup call. Yes, I could have requested another room, but being that this was a business trip, I never had the time to make the switch.
:: Awful/scary lighting in the restroom. I decided I need a chemical peel. But then I got back home and - under normal lighting - I realized I don't.

I'd definitely stay there again, but would request a high room for those sweeping city/bay views, and make sure it wasn't near an elevator or maintenance room. This girl needs her beauty sleep.

23/11/14 | Link | Rating: 3.0
417. Peter D.
The Good.

-Excellent location.
-Very friendly staff.
-Free wi-fi.
-Extremely comfortable bed.
-Stylish, modern, spacious rooms.
-Electric shades which are good for the lazy (me) and bad for the stupid (me).
-My name was on the TV. It said, "Welcome Peter D." That's nice.
-Having someone else pay for your room.

The Bad.

-Not knowing which hotel you're staying in until you arrive in SF.
-Going to the wrong hotel before you figure it out.

The Ugly.

-The shower pressure is pretty weak.
-My personal hygiene is already questionable at best, don't make it any harder for me to shower than it has to be.

04/12/14 | Link | Rating: 4.0
418. Jeffrey S.
Not one major complaint about my recent stay here at the Grand Hyatt. Definite kudos go to the stuff who are all about getting stuff done. Checking you in, cleaning your room, getting your cab, or just opening the door for you. They're all over it.

As for the accommodations, I really dug it. I was up on the 23rd floor, where the views were pretty tremendous. It was also nice and quiet up there, which was both good and bad. I slept like a baby, but I also love the sound of a bustling city, so I sorta missed that. But I'll take the silence over the honking if I had to choose.

I was a bit confused by the window shade--I kept grabbing it to lift it or lower it. Then I gave up when I couldn't make it do what I wanted and laid down in the bed to turn the light on. It was then when I discovered (by accident) the automatic window shad covering switch. The future is now!

Aesthetically, I loved the above-counter sink, but functionally it got awfully splashy. Not so much an inconvenience for me, as long as I kept my stuff away from it to stay dry, but I have to think that housekeeping curses then all day long.

And the shower..yes, the shower is immaculate, warm on demand, if not a little light on the pressure. I had to huddle right in there to get wet. I lived in some very...let's call them "underdeveloped" pars of South America where showers were little more than a drip from a bucket (and many times exactly that: a drip from a bucket) so these suckers at the Hyatt were pumping out water just fine so I won't complain.

Take note: There is more than one Hyatt in SF. Be sure you know which one is yours.

08/12/14 | Link | Rating: 4.0
419. Ken S.
I had the chance to test out Hyatt's Mobile Entry system on my last trip and it was "incroyable!".  You download the Mobile Entry app and use it to check-in and get your room number before arriving.  When you get to the hotel, you go straight up to your room and use your phone to unlock the room door.  Absolutely amazing!

05/04/15 | Link | Rating: 5.0
420. Roshni S.
Not one of the better grand hyatt hotel by far.  I did appreciate the free wifi and water stations on every floor.  The staff checking us in were also very hospitable and accommodating. The doormen were also nice and greeted you every time you entered and left the building.

The lobby was nice and had a cute sitting area near fire places. The room was clean and odorless. The blinds were cool because they were automatic light blocking shades. The actual location of the hotel is phenomenal probably being it's best selling point. They have a gym which I didn't use on the 35th floor that is open 24 hours.

However,  I did call ahead if time to ask about the business centering the Second floor.  She never told me there was a charge of 5.95 every 15 mins after the first 15 mins.  It wasn't a big deal but I did plan to work while my husband was at his conference but it wasn't worth it at that price. Secondly, the iron was horrible. The water would just puddle out onto the clothing that was being ironed.  It was also super inconvenient to not have any outlets to plug a phone charger into near the beds. I want to also mention how paper thin the walls are.  We could hear our neighbors alarm go off way before we wanted to actually wake up.  It was especially annoying because the neighbor wouldn't turn it off right away.  I also heard an entire FaceTime conversation which was also annoying.

16/09/14 | Link | Rating: 4.0
421. Sharon V.
We stayed here during our recent trip to San Francisco during the holidays and my birthday weekend. We reserved a suite and were really pleased with our room and the overall facility. The room was really spacious, had two bathrooms and I especially loved the little gadgets in the room; the remote control shades, the bedside lighting controls and being able to order room service via the television. ; )

The main room wasn't utilized much except for watching TV but the large desk in the room would've come in handy if we were traveling for business. There was plenty of room to spread out and the office chair was extra comfy.

My one complaint about these rooms are that they did not have a convenience bar. I'm not a fan of using bottled water but there wasn't anything in the room for emergencies. You had to exit the room and get water from a water station near the ice machines. Luckily this wasn't far from our room but the hubby wasn't happy when I woke him up at 3am when I ran out of water one night. Being pregnant, I'm finding that I drink water like a camel so going to bed with 2 glasses of water at times, is not enough.

We would definitely stay here again because of the proximity to all the restaurants, shopping in Union Square--and of course, because the rooms are really nice and the staff is very welcoming and helpful.

02/01/15 | Link | Rating: 4.0
422. Jocelyn A.
I have stayed at several hotels in San Francisco and have been disappointed on many occasions.  The Grand Hyatt is a step above the others I have stayed at for two reasons: customer service and the newly updated design.

From the moment we checked in to the hotel the staff made us feel special.  For our diamond upgrade we were given a deluxe suite on the 33rd floor and a choice of welcome gift.  The welcome gift menu was extensive, offering drink selections of local beers/wines and food selections such as regional cheeses, fruit and charcuterie.  

The suite itself was lovely!  It had a mini bar with a separate wine fridge, a sitting room, king bedroom and large bathroom with a separate vanity area.  Each room had a flat screen tv - even the bathroom.  The furnishings were clean and modern, but weren't too comfortable for lounging.  My only complaint about the room was that our mattress was way too firm.

The executive lounge had an excellent hors d'oeuvre service from 5-7 pm nightly.  It featured bread and cheese, crudities and hummus, New York steak kebabs, boursin cheese tartlets, and various antipasto selections (changes nightly).  Espresso beverages, Perrier, soda and juice were complimentary and adult beverages were available for a nominal fee.  The dessert presentation began at 7:30 and included several mini cake and pastry selections.  The morning breakfast was also extensive and included two hot items, oatmeal, granola, cheese, bagels and lox, fresh fruit and pastries.

The fitness center was one of the better facilities I have used in a hotel.  It had it's own dedicated floor (35th) and had all of the equipment one would expect to find in a regular gym.  The cardio machines were newer models and featured personal tvs.

The location of the hotel is good, but I prefer to be closer to the financial district/North Beach, and away from the massive crowds in Union Square.  The street noise is minimal from the upper floors

All in all it was a great stay, and I will consider staying in the future.

05/08/14 | Link | Rating: 5.0
423. Hazel C.
A friend and I stayed here overnight for the Nike Women's Half Marathon. The location couldn't have been more perfect! The expotique was at Union Square and the start line for the race was on Post and Powell. This hotel is located on Stockton by Post, so it's really close to all the action. All we needed to do that morning was wake up at 5:30 am, get dressed and walk to our corrals at 6:15.

We had a room with two double beds and the size of the room was not bad. I've been in botique hotels where there was barely any room to move. The decor of the room and bathroom is modern and the retractable black out curtains helped to minimize the light coming into the room from the city outside. The bed was comfortable and the shower had a nice water pressure. My only complaint about the room is the lack of outlets for plugging in your charger near the bed or on the desk. There was only one place where you can plug in stuff and there were only two sockets.  The Wifi was great though. No need for a password and I was able to browse on my iPhone and iPad.

If you're wanting to get some sleep on the eve of the Half Marathon, this would be a good place to stay. We did not hear the noise coming from the set up of the race that night. We stayed at the Westin St. Francis for the 2010 race, and I did not sleep well because we could hear all the commotion down on Union Sq from our hotel room.

My friend was also able to get a later check out time of 1 pm. She was able to take a shower after she got back from the race. I was not unfortunately because I did not get back to the hotel until after 1 pm.

The restaurant and lounge were okay. We had dessert at the lounge on the Mezzanine the night before the race. The fruit crisp was good but my friend thought the Creme Brûlée was not too exciting. We also ate lunch after the race in their main restaurant on the same floor and the food was good. My husband and my friend liked the clam chowder. She liked her burger and I liked my Dungeness Crab Melt. The crab could be seasoned more but I was super hungry after doing a half marathon and it was a generous portion. The fries were great--hot, crunchy, skinny and nicely seasoned. Service was good too. They honored the 20% discount you get for checking in via Yelp! I would stay here again next time we decide to stay in the city.

19/10/14 | Link | Rating: 4.0
424. Cassandra Y.
Thanks to Yelp for getting us such a great discount staying at Grand Hyatt Hotel.

Excellent location. Walking distance to many tourist attraction in downtown. Hotel concierge even offers walking distance self-guide tour list. Very useful!!!

The service has been amazing since the moment we checked in the hotel. We received welcome gift few minutes after we got to our room. Great room on 26th Floor!

Room is clean and modern. Housekeeping is so friendly and attentive. All the service are absolutely "A+"!!!

Fitness Center on 35th floor is breathtaking. The floor to ceiling windows totally showcase downtown San Francisco.

The bonus of our stay.... complimentary cookies with YELP logo!! We are here for Yelp 10 Year Anniversary Celebration and the hotel really makes all the Elite Yelpers feeling very special.

03/08/14 | Link | Rating: 5.0
425. Sandya N.
My husband and I had an excellent stay here during Yelp's ten year anniversary celebration.  Yelp and Grand Hyatt hooked us up with a great group rate which we luckily jumped on early since it ended up selling out pretty fast.

The location of this hotel is fantastic!  It's right in the middle of everything which makes it so easy to get around via public transit, taxis, and especially walking.  Union Square is right next to the property, and all around it is shopping galore.  There are also a ton of tourists, but what do you expect when you are in the very middle of it all.  The neighborhood feels safe, too.  No zombie apocalyptic stuff going on here, unlike some other parts of downtown.  

Check in was a breeze and the employees were very nice and willing to help with anything we needed.  The front desk put us up in a large, clean, comfortable room on the 29th floor, and it came with a killer view to boot.  There was some pretty loud construction going on outside (towards Union Square) that woke us up early, but this certainly wasn't the hotel's fault.  Otherwise, our stay was pretty quiet and very pleasant.  Comfortable bed, lots of space, mini fridge for late night snacks, and a small coffee pot.

Unfortunately we were too busy having fun at the plethora of events to enjoy the tempting happy hour at the bar, food at the restaurant, or even the gym or pool,but we heard good things about all of them.  We did have a chance to enjoy the free wine tasting in the lobby, though.  It also included a sample of delicious tomato soup, and we got to chat with the head chef while hanging out.  

To celebrate Yelp's Ten Year Anniversary (and because we booked the room under the Yelp group rate), Grand Hyatt left us each custom cookies with the Yelp logo.  What a nice touch!

I'll definitely stay here again the next time I'm in SF.

12/08/14 | Link | Rating: 5.0
426. Tina J.
Great location, great view, great service to me, n even got my name shown welcome on TV! Feels great of everything, only except the room is not big enough, but ok to accept.

02/05/15 | Link | Rating: 5.0
427. Mel J.
It's fun to be a Yelp Elite, and also a Hyatt gold passport platinum member! The Grand Hyatt in San Francisco treated us like royalty throughout our stay. We booked a room at the discounted rate of $159 for Yelp's 10-Year Anniversary Celebration. The Hyatt staff was SO COOL that they let me book 2 nights at the Yelp discounted rate of $159, and they gave me my 2 free nights which I had earned as a Hyatt platinum gold member! NO OTHER hotel has been willing to do this. Most hotels tell me that I can only apply one "discount" at a time. This Grand Hyatt is a Tier 5 hotel, as far as Hyatt rewards are concerned.

When we check in, the computers were down, and there was a long wait to check in. Is this a problem? Nope it turned out to be a blessing, because the lady who checked us in gave us free access to the Grand club lounge, to make up for the long wait! The Grand club lounge has great views, free breakfast and afternoon snacks, and a $21,000 cappuccino machine that makes great shots of espresso customized with steamed or foamed milk. OK I can't prove the machine cost them $21,000, but that's what a staff member told me! Breakfast varied from day to day, and it included pastries, bran muffins, oatmeal, cheeses, hard boiled eggs, yogurt, juices, and on weekends, it also included scrambled eggs, smoked salmon, bagels & cream cheese.  

We got a quiet room on a higher floor, as requested, and down pillows, which I always request at a Hyatt.  The A/C in our room worked well, and provided a quiet, soothing background sound during the night.      

Location: We liked the Union Square location, and were able to walk to some restaurants. But we preferred to get a cab to the waterfront and the piers, as it's a looong walk. Tip: Lyft was friendlier and cheaper than a cab during our visit!

COMPLAINT:  My only gripe is that NO bell boys were available downstairs around 5:30pm on Sunday August 3, 2014, when we needed to retrieve our stored bags. The front desk had to get our bags, and they said that normally, the bell desk is never supposed to be deserted!. When our ride came, the Hyatt staff outside didn't bother to help us with our luggage into our ride. They just looked at us and ignored us!!! I had a $5 tip in my hand so I gave it to hubs!!!! I almost subtracted a star for this, but since most of our experience was so outstanding overall, I'm posting this 5-star review.

20/10/14 | Link | Rating: 5.0
428. Hilary H.
While the street noise on the lower floors is a pain in the ass, I found everything else about this hotel to be pretty comfortable and very nice. The rooms are super new, the bathrooms modern and well-lit, and the beds? Supremely cozy. I was happy in my room until it was time for lights out, so if you're at all sensitive to noise, request ahead of time to be put on a higher floor. I asked to be moved but they were so booked up, it was a no go.

The location is fabulous -- in the center of everything, near Union Square. It's really easy to get a cab/car/Uber and it's also pretty close to public transportation. Shopping, eating and sightseeing are mere steps from the entrance, do you can't really go wrong in terms of location.  

The staff is warm, friendly and accommodating, and that goes for everyone from the from desk to the cocktail waitress in their bar. The lobby is nice and check-in is a breeze.

I'd stay here again in a heartbeat as long as I  get a room on a higher floor where it's quiet and there's a beautiful view!

15/02/15 | Link | Rating: 4.0
429. Helen W.
The staff are very friendly. We stayed in a city view suite. So decent!!! The grand club is great! You can have free drinks, snacks, and breakfast!! I also like the bay view through the skyline window of the club on 32rd fl.

20/05/15 | Link | Rating: 5.0
430. Dawn H.
I typically won't write a review of a hotel (especially a chain) unless something particularly good or bad happens. Luckily, at the Grand Hyatt SF it was a positive experience.  FANTASTIC customer service (expect in the OneUP bar - meh - I won't even bother). Check-in was very fast. The lovely Jazelle assisted us, and somehow ended up offering my husband and I a comp bottle of wine to our room because we were "cool" - duh uh, "Okay, thanks! Red please." [Hubby and I giving one another the weird eyes looking majorly confused - lol!]

Our corner room on the 12th floor was pretty standard, but had a nice view. The views, of course, get better the higher the floor. That is, until Karl comes into the City and relentlessly blocks all vision. :-)

About 30 minutes after check-in, sure enough there was a tap tap at the door and a tray with a bottle of vino, carafe of melted chocolate, fresh strawberries, and biscottis were carried into the room. Even better than expected! Welcome to San Francisco and Hyatt hospitality! Oh, and the fluffy slippers are always a nice touch.

During our stay, there was one tiny mis-step with room service. The hotel has a system on the TV that allows you to place an electronic order for breakfast and when my Spinach and Mushroom Omelet was delivered I discovered it had cheese on it - which was not even an option on the menu. I called down and they offered to send up a replacement; however, we had other plans and no time. At checkout, I noticed they had removed the charge completely from our bill and breakfast the next day was perfect. No worries!

The hotel itself is in a wonderful location. Just one block away from Union Square, where you can catch the trolley to carry you around, and is filled with shopping galore (e.g., Chanel, Prada, Neiman Marcus, you name it!) and several fine eateries. Also, within walking distance of almost any area or attraction you might want to see when in SF.

Overall: Great staff, great location...is definitely at the top of my list for places to stay in San Francisco.

23/01/15 | Link | Rating: 4.0
431. Ka'Neki M.
Work nearby so when family came from out of town it was perfect. Great location, right in the middle of Union Square, love One up restaurant and the welcome was perfect.

They served My family champagne upon check in. The room was small but clean. It had their name lit up on the TV screen. The view was amazing. Definitely a nice hotel for the amount.

27/03/15 | Link | Rating: 5.0
432. Ashley T.
I originally planned to stay at the Hyatt at Fishermans Wharf but they had overbooked and were conducting construction so i was moved to the Grand Hyatt and my stay was complimentary. Which i obviously can't complain, even if it was a work trip (technically free anyhow)

Nonetheless it was a great less than 24 hr stay. The room was modern and updated, I loved the controllable blinds that you could conveniently operate from your bedside. Bathrooms were clean, there was a vanity to get ready at. I also liked that the rooms were not a far trek from the elevator.

Lastly and probably most important...location!! it was in the heart of Union Square! You're across the street from a Starbucks (a real one that serves pastries and feta wraps whose price aren't inflated like City of SF) Macy's i half a block away, i could see Nike from my window and all the great shopping is a hop skip and a jump.

I definitely plan on visiting the next time I am up in the city!

07/04/15 | Link | Rating: 4.0
433. Sangwoo K.
I have stayed here a few times now for both vacations and a conference. Needless to say, I am a big fan of this hotel!

First, the location is ideal. You're RIGHT next to union square, so you can go for a brunch somewhere the hotel (Sear's is a great place to go) or just enjoy the sunshine in Union Square. You also have all the shopping you could want (Niketown, Westfield, etc).

Second, the hotel itself is gorgeous. So the rooms themselves are pretty nice (miles better than the Hilton I stayed in that's around the block), but the lobby and everything else is fantastic. The gym on the top floor is a great place go work out in - sure it's a bit small, but usually there aren't that many people so it doesn't become too big of a problem. You also get a beautiful view of the city while jogging on the treadmill, which may either increase or decrease your desire to stay on the treadmill.

I must mention the breakfast at the Grand Hyatt because it's great! It has all the essentials a breakfast buffet could need - just kicked up a notch or two (I mean, it IS the Grand Hyatt). The fruits are great and the juices are delicious as well. It's simple enough such that you aren't overwhelmed, but large enough such that you can eat a few different things. Highly recommended if you don't feel like getting breakfast out in the city.

The hotel gives you a great view of SF and provides everything you could want! Highly recommended.

06/05/15 | Link | Rating: 4.0