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Hotel Nikko San Francisco in San Francisco, CA

Hotel Nikko San Francisco in San Francisco, CA

Specialties

Hotel Nikko San Francisco is a sanctuary of serenity in the midst of one of America's most vibrant cities. Our warm demeanor, soothing comfort and impeccable service make us a distinctive destination. Ideally located in the very heart of the city, we're a short walk from the fine shops, theaters and restaurants at Union Square, as well as Moscone Center and the financial district.

 

Company Info:

Rating: 3.77

Address: 222 Mason St, San Francisco, CA, 94102
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (519):

1. Monica V.
Visited Hotel Nikko in July.  The reason we tried this hotel was the location (very close to H&M, Macy's, cable cars) and they have a very nice indoor pool!!!  My 4 yr old daughter can swim in a section that is only 3 ft.  The lobby is big and has a very clean look to it....probably due to the white/light gray marble floors.  I have booked another night at Hotel Nikko this week - we like it that much!  Check out their promos online.

26/12/06 | Link | Rating: 4.0
2. Lisa M.
customer service is great. And the rooms are very clean & elegant!

16/07/06 | Link | Rating: 4.0
3. Mauro T.
I'm actually writing this review while I sit in the hotel on their $10/day Internet connection. A rip off really but the hotel is actually pretty nice. REALLY clean, not that I am used to staying in trashy hotels or anything, but in true Japanese fashion the details are all taken care of. Anyway, the room isn't any bigger than any other room I've ever been in but what can you expect in starved for space SF? It's a nice place, all in all. The bed was especially comfortable since I don't usually adapt to beds that are not my own and the linens were great as well. I do have to make a special note of the robe that's provided. It's really nice and soft and surprisingly thin. We had room service tonight and ordered the Japanese Curry with beef which was as tasty as I expected and smelled amazing and for dessert we had the Apple Almond tart with ice cream which was equally delicious. I'll update this review again after we leave, but so far so good.

07/03/07 | Link | Rating: 5.0
4. Emma Q.
Lovely pool area.  Just a few weight machines in a small room, so not a real gym.

29/04/05 | Link | Rating: 3.0
5. dada s.
The room was very nice. The decor was modern yet comfy. The staff was friendly and helpful. The only reason I can't give Hotel Nikko 4 stars is because the bathroom was not clean. I requested housekeeping to clean the bathroom especially the tub which was cover with dark stains. Unfortunately, I was notified that the stains could not be removed and that the hotel was booked so I couldn't get a new room.  YUCK. However, I did walk over to Macy's and purchased a pair of Havaianas flip flops so I could wear while I showered. I never knew what all the fuss was about those flip flops but they are pretty comfortable. All in all it was an okay hotel experience.

27/03/08 | Link | Rating: 3.0
6. blah k.
tv was large, very clean, crisp exterior, bed's firmness was perfect. Very nice place for a getaway with your hunny, fun memories, right next to starbucks. I recomend it.

11/08/07 | Link | Rating: 4.0
7. Casey F.
So after clubbing a few years ago my idiot bf got sloshed and couldn't drive home but we took his car and I can't drive stick.  Our friend had to drive us to a parking lot and while doing an illegal U, he got stuck in front of BCBG.  Strangers walking on the sidewalk tried shifting the gears for him with no luck.  Thank God the cops weren't around or we would have all been arrested, but that's a different story!  Needless to say, I had to find somewhere for us to sleep.  We first stopped at the St. Francis, and even though my bf was an elite member or whatever you call it, they refused us.  They had the nerve to lie and say they had no rooms available, not one, what a joke!  So I dragged my drunk bf to Nikko.  I knew about it bc his friend had stayed there a few months before.  As I was checking us in, my bf yacks! right on the floor at the front desk.  I apologized to the employee, he just looked at me blankly but didn't get mad or anything.  First, they are happy to give us a room for the night even though I was dragging my drunk ass bf in. Second, he throws up at the front desk and they don't even get mad.  They are great in my book!

14/05/08 | Link | Rating: 4.0
8. Jenny G.
I like the location.  Walking distance to Union Square.  ALSO there is a really cool Jazz Bistro just down the street that has the BEST ...fried goat cheese salad.  Live jazz tunes, bottle of wine, yummy salad...good times.  Check it out!

01/09/06 | Link | Rating: 4.0
9. Ashley H.
this is such a great hotel. very modern. the rooms are clean and well appointed. the lobby is so nice when you walk in. you feel like your really in a modern hotel. very nice

15/06/08 | Link | Rating: 5.0
10. Mark R.
You've got to f@cking be kidding me. Been here twice. Gave it a second chance figuring a bad one-off, but lousy service both times. Booked well in advance with a "guaranteed" upgrade -- which never materialized. Looked at no fewer than six rooms before getting one that wasn't disgusting, dirty, run-down. They need to reset the bar for what "Deluxe King" means, because there were dirty countertops, smudged glassware, dinged furniture, wrinkled drapes, torn-up carpet, left-behind trash, marked-up walls...and that was in EVERY room we looked at. Plus, the front desk service is TERRIBLE, with disdainful attitude at every turn. I mean, 60 minutes to get some extra towels? This is the eighth rung of hell for folks accustomed to Nordstrom-level customer service. I am a veteran business traveler who regularly stays in W, Kimpton, Hilton, Marriott, the whole nine yards. There are few "nevers" in life, but this is a never never never again thing.

This is not flame bait. Trust me, this is the real story of the Hotel Nikko. You really don't want to stay here. It's a rip-off at the $139 travel agent rate. You will feel positively robbed if you paid full price of $229 or more.

27/12/07 | Link | Rating: 1.0
11. Elmo G.
stayed here for five nights end of Jan-start of Feb.  brought our toddler along.  stayed in a regular room (not imperial) on the 17th floor.

good:
centrally located
one of few SF hotels with an actual indoor pool
clean, definitely clean
great bathroom with sep shower and tub
high-end bathroom toiletries
huge big-screen TV
spectacular view of city from our (regular price) room
room was white/modern-styled
front desk polite and efficient
room service requests (eg crib, mini-bar) fast response time
crib was high-quality and included mattress and blanket
a couple of good concierge experiences

bad:
standard rooms are SMALL (by far the number one issue)
pretty close to tenderloin, needs to be moved a few blocks!
fitness center was largely under contstruction so no lockers/etc
hotel resturaunts definitely appeared to be significantly over-priced
concierge experience varied-- sometimes good; sometimes not

04/02/09 | Link | Rating: 4.0
12. Anna L.
Swimming pool not made for those over 5'3".  I wondered why the mostly Japanese swimming clientele was laughing when I got ready to get into the pool.  At 5'9" - I am just way to tall for that pool.  Still the facilities were nice, the rooms are clean and I've never had a bad experience at the hotel.

03/01/07 | Link | Rating: 4.0
13. Chris T.
Really, really pretty, I'll given them that.  You'll definitely be impressed by the beautiful atmosphere in the main lobby and definitely gave the visitor the impression that their stay will be luxurious and comfortable.  The room accommodations looked really pretty, but the moment I walked in, dropped my bags and fell backwards onto the bed I regretted that decision.  The bedding I found while absolutely beautiful felt extremely rough, at that moment the websites own words of  "soft high thread-count sheets" and "plush pillows" were creeping into the back of my mind.  The pillows were soft, really soft, they provided no support as they collapsed under the weight of my head and crumpled into the mattress.  I was here on business, and they did set me up in a "deluxe room" that could have been the mistake.  I just think each room no matter how expensive and big you make it, a hotel should make the bed comfortable for everyone...

26/01/08 | Link | Rating: 3.0
14. larry s.
my wife & i stayed here for a weekend for one of our anniversaries.  i must say i was impressed with the hotel, the staff & the room.  we lounged around in our room for abit & unpacked.  we left to grab a bite for lunch & when we returned, there was a gift basket & champagne.  it was a nice touch & a pleasant surprise.

the room was clean, spacious & very well accented.  the view was wonderful.  the bed was comfortable but alittle firm for our taste.  the bathroom was clean, large very well lit, well stocked & accented.

the morning complementary breakfast was unexpected.  we were expecting a normal continental breakfast but to our surprise it was a breakfast buffet with a asian spin.  it was a great start to the day & the remainder of our stay.  

definitely on our list to go back.  will need to schedule to massage the next time we are here & check out some more of the hotel amenities.  my hat is off to the nikko hotel staff for making our stay a pleasant & memorable one...  thanks...

FYI:  the nikko hotel is not affected by any of the hotel strikes as they are not unioned.  so no having to cross picket lines, etc...

11/05/07 | Link | Rating: 5.0
15. Angela H.
I like the Nikko.  Would most definitely stay here again, except now I live in this god-forsaken city.  Moving on, the rooms are tiny, not much larger than the bedroom of a suburban southern California home, the bathroom, miniature style as well.  My view kind of sucked, but honestly, with so much to do, it didn't really matter.  Why the hell would I stare out the window when I could be playing int he city?  Anyway, the staff was SO friendly--the lady who checked me in remembered me by name and would greet me as I wandered or stumbled in and out of the hotel, depending on my level of inebriation.  But PS, I hate that I have to pay for Internet access.  DUH.  WHY THE HELL did I book a room at a business oriented hotel?  Oh well.  The hotel was convenient and comfortable.

06/03/07 | Link | Rating: 4.0
16. Pippi L.
I like this hotel. My girlfriends and I stayed here the night of our 10 year high school reunion and after getting totally wasted we crashed here. The suites are really spacious and roomy enough to fit six semi-drunk (well, ok really drunk, but not sh*tfaced...that's bad) girls. The japanese decor was very beautiful and simple and the staff was great.  I'd love to stay here again!

10/08/06 | Link | Rating: 4.0
17. Keri K.
$48 dollars a piece for the sunday bruch.  the quiet storm (radio station/show plays nice soft r&b and was live here today- i love her voice.   bottomless champagne (cristalino was the champagne), desserts to die for including fruit tarts, tiramisu, choc cake, choc cherry cake, and a few others...sushi, shrimp, caesar salad (make your own), loved the potato salad, asparagus salad, bagels, salmon, sausage, pancakes, bacon, steak tips, mushroom ravioli, mixed veggies, chicken nuggest and french fries, and i'm sure i've missed a few items.  the brunch hit the spot.  for all i ate and the champagne it was well worth the $48 plus tax and tip price tag.  like it lots.

08/03/09 | Link | Rating: 4.0
18. Nicole G.
Got a great internet deal on their junior suite!  So much bang for my buck.  Comfy bed.  Great view of union square.  Big bathroom with a TV embedded in the mirror!  Separate shower and tub.  Lots and lots of space especially for the price in this city.  Room service breakfast was yummy, too!

21/01/10 | Link | Rating: 4.0
19. Kymberli C.
I stayed here for a business training meeting a while back and it was a really cute room!  It looked like your very own apartment.  You even get a doorbell to your door.  There is also newspaper to your front door every morning.  The room was nice and cozy.  The business room that we had a couple meetings at was also really nice.  The room service was also very good.  I got sushi and it was really fresh!  The windows were full size windows but I only got a nice view of the Hilton next door and I remember looking out the windows and seeing someone waving at me from there, so I kept my blinds closed the rest of my stay.

29/03/07 | Link | Rating: 3.0
20. Jo M.
The room is a little on the small side.  It's pretty much all bed.  However, I was impressed with the very modern and updated bathroom with separate shower and tub.  The flatscreen is also a nice touch.  Great location within walking distance of Union Square and Chinatown so very convenient.

28/08/09 | Link | Rating: 4.0
21. May C.
Location, location location!  This place is a great place to stay if you are on vacation.  We were within walking distance of the BART, the muni, the cable car and had great access to food/shopping.  Hotel lobby is very clean and minimalist.  The starbucks in the lobby is awesome.  Minus one star for the rooms.  Looks like they recently renovated the bathrooms but the room area needs some work.  Furniture is dated and worn out but they do have a flat screen TV.  Pool/hot tub area is ok. .

13/02/09 | Link | Rating: 4.0
22. Coren D.
I booked Hotel Nikko as part of a package on Travelocity. It averaged out to about $100 a night, so it was an exceptional deal. Hotel Nikko is located in the downtown area very close to Union Square, close to plenty of great shops and restaurants and easy access to the Bart. Also, a bit too close to the sketchy Tenderloin area, but that's how downtown SF is, so no big deal. The hotel has a beautiful lobby and health club area. The front desk and concierge staff were very friendly and accomodating for any requests. Maid service was prompt and thorough. Rooms and beds were on the small side, but considering the price, it was still a great value. We had a "petite queen" room, which I think refers to the size of the bed, which was more like a full size. The room also had a very nice bathroom and a large 42" flat screen TV. We didn't have any problems with noise. Only a few negatives: for some reason, I never could get comfortable in the bed. It just seemed off. My wife kept having various body parts fall asleep. Also, the air in the hotel was too dry. We constantly were waking up to drink water all night. Overall, a great option for downtown SF, will return anytime.

13/08/09 | Link | Rating: 4.0
23. jamie z.
Spent many Company X mas parties here, they have ideal corporate discounts. If you ever get the luxury of being in the essex suite be prepared for an awesome hotel room, its almost 2000 sq ft of luxury. . . yeah bigger than most apartments in the city... jeesh. . . nice and not over the top when it comes to pricing...

27/11/07 | Link | Rating: 4.0
24. R. Y.
We are grateful to Hotel Nikko management who responded and corrected the billing problem, and we thank them for taking steps to prevent similar issues from happening again for other hotel guests.

07/08/10 | Link | Rating: 3.0
25. Vanessa B.
This is a great hotel. I stayed here a few months ago when I was traveling between LA and SF. My room was not huge, but it was clean, comfortable, decorated well and the ammenities were nice.  I found a very good price on Expedia. Today, I was at the Hotel Nikko for a meeting. On of my collegues decided to stay the night and was upgraded to the Imperial level President's suite. This room is AMAZING!!!!!  It is a total party room. It has 3 beds total, 2 in one room and 1 in another. There are 2 bathrooms, one with a jacuzzi bath and sauna and walk-in closets. There is a refrigerator, dining room table and HUGE living room with a great SF views.  There are lots of TVs. this place was bigger than my apartment. The parking is expensive like all the other Union Square hotels, but this hotel is very nice. There is a decent restaurant in the hotel and also a Starbucks, if you are into that.

01/08/07 | Link | Rating: 4.0
26. christy w.
We stayed here twice and will definitely be back. The first time we had a suite which had its own living room and a huge bedroom. The beds were comfy and it had a really nice view of the city at night. The morning buffet was ok, not that great. The second time we had a regular standard room which was still really big. The concierge was also really friendly and they have plasma tvs=)

09/09/07 | Link | Rating: 4.0
27. ABBY A.
GREAT HOTEL! Great for business, family vacations, romantic getaways or leisure.  And if you mention to the reservationist that you're celebrating an anniversary or other significant event, you might just receive a complimentary bottle of wine! (Just make sure you speak to in-house reservations, not guaranteed). Perfect location, luxurious, recently renovated rooms, a BRAND NEW spa (Vos Spa located on the 5th floor offers an extensive variety of massages, facials, manicures and pedicures), and fitness center complete with a heated indoor lap pool, Japanese Kamaburo steam room, sauna and jacuzzi.  The food at Restaurant ANZU is amazing! The food itself provides you with a unique dining experience.  The staff is always friendly and helpful. 24-hour room service, 24-hour fitness and business center, and a wide array of complimentary amenities.  You won't be disappointed!  HNSF is worth every dollar spent.

04/03/08 | Link | Rating: 5.0
28. kc K.
Great Gotta stay in the impereal club rooms, they're so nice and the wine and cheese reception is so legit. Its really worth the extra few bucks. Great service, amazing rooms, good location. This is my fav hotel in SF!!!

26/11/10 | Link | Rating: 5.0
29. Nancy P.
elegance understated!

my husband & i stayed here when it first opened (they were still working on it) and again for 5 days during a convention last august ('06) and found it to be a great location - near Union Square, near Macy's, walking distance to moscone center.

the concierge was wonderful - she helped us ship a crystal star back to st. louis (no way we could get that in our luggage!) and was helpful in locating other services for us.

the rooms don't open directly into the bed area, but create privacy by opening onto a hallway with the room around the corner. well-stocked 'fridge - complete with a 'cold' pop-up map of s.f. (i figure that's where they had to put it, to count whether it was taken or not).

we had some room charge issues when we got the final bill, which were easily resolved.

30/07/07 | Link | Rating: 5.0
30. Anya E.
I love Hotel Nikko. Their rooms are very nice. Good comfy feather stuffed pillows. I've stayed here a few times, all during christmas. Their room service food is really, really good. They have delicious calamari with some kind of homemade aoli. Yum! Their milkshakes are very good, too. We dined at the hotel restaurant, Anzu one new year's eve, it was very, very good. They are renown for their top grade sushi here. Their breakfast buffet is also very good. Good quality bacon and pastries. Friendly hotel staff and concierge.

09/08/07 | Link | Rating: 4.0
31. michael w.
If only they had applied the money and effort they put into their beautiful lobby to the rooms, which although big and handsomely decorated, have depressingly small tv's and standard (somewhat unheavenly) beds.  

And the bathproducts have japanese writing on them, so i may or may not have washed my hair in lotion and taken a bubble bath in conditioner.

27/01/06 | Link | Rating: 3.0
32. Tiffany R.
From start to finish, our experience with Hotel Nikko SF was a pleasure.  The staff was friendly, courteous, and thoughtful throughout our stay.  Often times it's the little things that count the most, and Hotel Nikko pays attention to them.  A bit weary from several hours worth of flight delays, being greeted with "happy anniversary!" by the front desk upon arrival really served to boost our spirits.  Finding a complimentary bottle of champagne and a card in our room to mark the special occasion was merely a beginning to the personalized care we received all weekend.  

On two occasions, we opted to eat in our room.  Both experiences with room service - breakfast and dinner - were virtually flawless.  The food arrived on time, was precisely what we had ordered, and was an appropriate temperature (not to mention delicious!).  I was still asleep when our morning meal arrived and my partner later told me that the gentleman who came to deliver it caught on to that fact quickly and went to great pains not to wake me from my peaceful slumber.  Our other dinner with the hotel was at their restaurant, Anzu, where we had an equally exceptional experience: fantastic food and exemplary service.

After leaving the Do Not Disturb sign on our door for a couple of days, housekeeping called to ask if we needed anything.  They did an excellent job making sure that our needs were met while respecting our privacy.  And when I developed an allergic reaction to a new piece of clothing I didn't wash before wearing it, the front desk staff worked efficiently to help me get some Benadryl in my system quickly.

In addition to the wonderful staff and food, we enjoyed several amenities offered by Hotel Nikko.  We stayed in a King Room on the Nikko Floor and our bathroom was impressive, with a separate shower and tub.  As two women who tend toward the femme side, an additional vanity outside of the bathroom was quite welcome!  Our bed was very comfortable and there were no disturbing noises at night or during the day.  Since water is one of our favorite places to be, it was a given that we would try out the pool.  Although it was a bit small and somewhat shallow - 4.5 feet on the deep end - we had fun and were even able to swim a few laps.  There is an Enterprise on-site and they were able to quickly pull up our reservation for a car.  The Enterprise staff also deserves a huge shout out here.  Not only were they incredibly friendly and helpful at the start of our rental, they generously stayed an extra few minutes past their closing time as we desperately weaved through San Francisco traffic on our way back to the hotel.

A couple of important notes:

1) It turns out that our visit was just prior to a 6-week renovation of the pool area - it's now closed and scheduled to reopen on April 4, 2011.  According to a notice posted on the wall in the locker rooms, Hotel Nikko arranged for its guests to have the use of both an indoor and an outdoor pool at neighboring hotels during this time.

2)  While the in-room stereo system was a delight, it didn't have any built-in support for playing music off of an iPod or other MP3 player.  We came prepared with both a "mini stereo to dual RCA" adapter cable and - equally importantly - knowledge of how to connect it to the stereo.  The hotel staff might have both the equipment and the know-how if you don't, but better safe than sorry.  (The stereo did have a CD player, if you'd rather go that route.)

Overall, our vacation was everything we were hoping it would be and more, thanks in large part to the fabulous staff at Hotel Nikko.  We are excited to return again soon!

22/02/11 | Link | Rating: 5.0
33. Shiho F.
5 stars for location (even though it is in the Tendernob) and although the rooms are not extravagant and spacious.  They are comfortable and it doesn't cost as much some of the other fine hotels.  Depending on the season a room can start from $108.

22/12/07 | Link | Rating: 5.0
34. Veronica V.
The hotel is in a great location, only three blocks from Union Square.  My boyfriend and I stayed for three nights over the labor day holiday for my birthday.  We got the king deluxe on the 19th floor. I requested a higher floor because I had read the higher floor give you get a better view of the city which we did.  The room was very comfortable and had four great advantages:  1) the king bed:  this was the most comfortable bed I'd ever been on. It was heaven! 2) Plasma TV 3) big bathroom, with a separate shower and tub and even a phone next to the toilet and 4) the view.  The housekeeping was good and they even arranged our toiletries and put them on a towel.  However, the room was not cleaned on the third day,  not sure if it was a hotel mix-up or what. I'd definitely stay here but wouldn't pay more than $150/night.  Parking here is $46 but there are other lots within walking distance that are half the price. AVOID the parking garage on Filbert as they close on Sundays and Holidays.  This was a perfect hotel for a nice romantic weekend.

Although this was a very nice place to stay, I didn't like the additional fees.  If you want to use the pool and/or gym it's an additional charge. Also, for a fancy hotel you get the feeling that they don't trust their guests. The mini-bar is computerized so everything in it has a sensor. If you move it you get charged for it. (PERIOD) If you move things around to make room for water, etc.. you get charged. It also locks as soon as you check out, so take out your stuff from the mini bar before you check out.  The lobby is pretty generic.

04/09/07 | Link | Rating: 4.0
35. XoXo X.
This is the best hotel we've ever been to.  We spent a weekend here when I was visiting my Xo.  The room we got was fabulous.  A flat screen tv, internet access, bunch of down pillow with thick comforters, nice view of the city, a huuuuge bathroom with a huuuuge bath tub.  It is sooo clean here.  My Xo was sick at that time so we ordered room service.  We ordered tea & they gave us extra lemon & honey.  Also for breakfast we had eggs benedict.  Was soo good. The staff are friendly here & checked up on us a couple of times.

14/03/08 | Link | Rating: 5.0
36. Nish N.
One of my favorite hotels in San Francisco, the feeling here is so modern and clean, with a definitive Japanese aesthetic. They have a wonderful gallery (Baxter Chang) next to their lobby, which itself is a great place to have impromptu business meetings.

12/09/05 | Link | Rating: 4.0
37. Christina S.
The rooms here are very spacious for a San Francisco Hotel.  Very contemporary too, almost too contemporary for my liking.  Great service.  There is valet parking but you still have to pay for it.  I think it's like $30 a day.  The parking is the reason I didn't give it 5 stars.

27/03/08 | Link | Rating: 4.0
38. regina k.
I came here with about 15 people for dinner.  We went upstairs to the sushi bar.  Cool blue lighting, kind servers, smiling chefs and outstanding sushi is all worth a second visit.  The tenderloin has a few gems and the sushi bar at Nikko is one of them.

19/12/08 | Link | Rating: 4.0
39. Heidi E.
It was a lot of pressure to pick a  hotel for 9 people...but the Nikko ended up to be a great choice.

Location: Very central in San Francisco.

Service: Excellent, attentive. They were very quick to send couriers or housekeeping to the room.

Food: The sushi at the Hotel Nikko was top notch. They also have a very nice breakfast buffet every morning ($19) with everything from eggs to french toast plus a section of Japaneese specialties (miso soup, rice and some stews and fish cakes that I'm not familiar with).

Room service: I've never had meals delivered to the room with such attention to detail. The salmon was piping hot and my green tea ice cream was kept cool by it's own bowl of ice underneath.

Room size/comfort: The rooms are on the small-ish size, but the bed linens were very nice and the tv was huge!

Staying at the Nikko ended up being a very cultural experience.

06/11/06 | Link | Rating: 4.0
40. Shawna C.
Very nice!  Great location but park off-site b/c you'll save $10/day.  Beds are SUPER comfortable.  Stayed in March for my husbands 30th bday but was bummed b/c they did not do anything special.  I indicated that it was a surprise and it for a special occasion and there was no recognition.  Room was nice but the bathroom was way outdated...clean but very old!  Great bathroom goodies though!  Room needed more accurate temp control but overall was awesome.  Had a view of Tiffany and Co...what more could you ask for?

02/05/08 | Link | Rating: 4.0
41. Nadine N.
I stayed at the Hotel Nikko on a business trip with a work colleague. Overall, it was a good experience. The room was nice, inviting and comfortable. The staff was very helpful and friendly. My only complaint is that there were times I felt nickel and dimed, which isn't what I expect at an upscale hotel. For example, the gym costs $10. Why? It's nothing special. For the price that they charge for rooms, you'd think they'd include the gym. Also, the advertising of services is inaccurate. The gym was advertised as open 24-hours, but it wasn't, at least when I was there. On a flip side, they advertised that there was a charge for internet service, but we were able to log on for free. Not sure what that was all about. The inaccuracies and extra charges left me a bit peeved, but overall, this is a nice hotel that could easily be exceptional with a few minor tweaks.

30/10/07 | Link | Rating: 4.0
42. Rita L.
such a great place to stay near union square! just beware of the bums! the staff were very friendly! the room wasn't sooo small either! we would stay here if we got a good deal!

17/09/08 | Link | Rating: 4.0
43. Carson H.
The lobby is a little 80's but the rooms are quite nice. Every room has a great view of the city, and are well appointed. The best thing here is the staff, they are AWESOME. HN does not have late night room service, but they will go to Lori's Diner FOR you and get whatever you want. Awesome.

29/04/08 | Link | Rating: 4.0
44. Krys G.
I'm just not sure what, if anything, makes this hotel particularly remarkable. I had read all the reviews before I booked this place and knew that it had a nice reputation as being pretty upscale.

I was on a business trip in SF for a trade show this week, and booked the Nikko back in July for a really good rate. The room I booked was a "petite queen," which had no aforementioned mini bar, so at least I wasn't in danger of getting charged for stuff I didn't consume...

Here's the quick run down:
- Smaller room than I expected; not like NYC hotel small, but not a large room either
- Strange furniture layout: bed, desk, TV in the corner and then in the opposite corner near the window there was a standing floor lamp but no chair, as if it had been stolen. Odd void from missing chair
- As mentioned in other reviews, truly a great bed with super comfortable linens. I'd say it's the best thing about the room.
- I had a tub/shower combo in a very standard-sized bathroom. Not sure about that whole separated thing, but my bathroom was comparable to anything you'd find at the Holiday Inn.
- They did have a separate rug in front of the sink which I like so I'm not scooting the bathmat around on the cold marble floor under my feet after a shower.
- No robe. Point off just for that.
- When I checked in, there were 3 people at the front desk, 2 helping customers and one who seemed tied up with something on the computer. No one acknowledged me at all while I was standing there as in "I'm tied up with something right now but someone will be with you shortly," and I stood there a while.

So, generally, average and unremarkable for a 2-night stay. I'd much rather spring for one of the Kimpton Hotels (Monaco, etc.) than stay here again where I found the experience kind of clinical and not-so-special.

25/10/07 | Link | Rating: 3.0
45. Kathy K.
On a "vacation away" to the great town of San Francisco, I had the chance to stay at the Hotel Nikko.

Now I didn't know this is where I was going to stay, being that my only requirement for the trip "away" was a bathtub.

Due to master P's diligence, I was lucky enough to get a room with a view AND a separate tub and shower which allowed me to take multiple bubble baths to my heart's content. Muwhahahaha. Bubbles..weeeeeeeee!!!!!!!!!!!!!!  After using up an entire shampoo sized bottle of bubble bath, I had the pleasure of enjoying my large flat screen HD tv in my room. The only downside is that the sound sucked because the tv was hung weirdly or it was just not taken care of properly, and there were  no HD channels to watch. Hmmmm so basically the tv was wasted, but nonetheless I give them a star for effort of updating the room.

The sheets were heavenly and soft, and the service from the bellman, to the front desk polite and quick.

The location cannot be beat as it is so close to Union Square. A Starbucks is on the premises, so it made it easy to grab a latte and go for the day.

13/02/07 | Link | Rating: 4.0
46. Amy J.
They have a gorgeous hotel lobby.  My friends were convinced this place was haunted just cuz it wasn't very busy for such a nice hotel.  The location is ehhhh...kind of on the border of Union Square and the Tenderloin.  The service is very friendly and nice though and that's what counts.  I didn't get to stay over just cuz the single room is pretty small, but wow, I loved the interior of this place.

06/12/06 | Link | Rating: 4.0
47. Julie O.
This review is for Hotel Nikko as a wedding venue. My advice is to look elsewhere!! I got the run around when trying to schedule a time to come in and look at the wedding rooms. Sarah was not available the several days I would have liked to tour the Hotel. She said she would find someone to help show me around and never called back! And she never called back to follow up or reschedule although I left her 2 messages! Don't plan on this place for a wedding venue, Sarah does not have her ish together.

18/11/10 | Link | Rating: 1.0
48. Ashley F.
I'm in love with this hotel and it's my 4th time staying here and I have no desire to try anything else. I get spoiled with all the perks and space of the corner suite that overlooks Macy's all lit up and decorated for the holidays. Big flat screen plasma tvs (yes 2 of them in 1 suite). This suite is more spacious than my apartment and even the shampoo is better than what's in my shower at home. Bath tub and shower as well as another half bathroom with a toilet and sink on the other side of the suite. A great haven from the storm and all the crazy shoppers in Union Square...I think I prefer watching Monday Night Football in the Suite than shopping and braving the crowds out on the streets. I accidently ran my toe over with my suitcase and the valet guy immediately ran over to check and see if I was ok. He offered me a piece of candy to make it better...I love kind people! :)

24/12/08 | Link | Rating: 4.0
49. Wakako U.
Bath products are not worth mentioning but room service sure is.

On the menu was KATSU-DON and japanese style CURRY.

Also the breakfast buffet had okayu (porridge), otsukemono (picles), natto (fermented soybeans...this is why I didn't want to translate), nimono (stewed vegetables), miso shiru (miso soup), sanma no shioyaki (grilled salmon), konbu (kelp), nori (seaweed), daikon oroshi (grated radish), kamaboko (fishcake).   OISHI kattana... (yum...)

16/04/06 | Link | Rating: 4.0
50. Henry S.
Late night check in & strange experience.  The desk clerk wasn't focused (she was in the middle of a personal telephone call) and gave us the wrong room keys.  The occupant of the room was a little surprised - and so were we - but we were able to get the right key to the right room.  Clean, comfortable and a great bed.  Excellent view.  The hotel appears to be a little run down, particularly the carpet in the room and the public areas.  Would I stay again?  Maybe.  But I'd want a bigger discount.

28/12/09 | Link | Rating: 3.0
51. Deborah V.
Magnificent Hotel near the most cultural part of San Francisco.  The concierge was very insightful and I received excellent service from a lady named Anne.  Please visit this hotel...it's worth it!!!

29/06/08 | Link | Rating: 5.0
52. Ann W.
It incredibly average! I have stayed here a few times for work and it is exactly average. Service is OK, Internet is free and it clean.

22/09/11 | Link | Rating: 3.0
53. John S.
I stayed here a few years ago, the rooms are nice, not as "luxurious" as they could be for the prices but whtvr. The hotel itself is pretty and the restaurant Anzu was also good, But I will leave that for another review.

28/09/08 | Link | Rating: 4.0
54. Nancy P.
Loved it! Loved it! Loved it!  Didn't want to leave...one glorious night...gorgeous view! clean and beautiful...attentive staff...lots of room service...boyfriend didn't care for his asian chicken noodle soup....but from check in to check out....wonderful!  Very romantic...the bathroom is huge...bathtub and shower! huge flatscreen tv...not that we watched any....from time to time we run away for a night or two....we will definately return.

03/06/08 | Link | Rating: 5.0
55. Jim B.
This is a very nice hotel a block away from Union Square and the Powell Street BART/muni lines.  It has a fantastic location, a great decor, and friendly service.  The rooms were a little on the small side, but everything was perfect for our trip to San Francisco.  It was also really cheap for what we got.  We stayed in a petite queen room on the 19th floor.  It was very quiet.  Another plus is that drinks at the Razz Room are also relatively cheap.  I had a great stay here.

17/07/09 | Link | Rating: 5.0
56. Bailey K.
my favorite place to stay when in SF on business. good proximity to several BART stations, shopping, great food options.

the staff was awesome. upon checking in i was upgraded free of charge. the rooms are a good size, nice views, very comfortable beds. i also found it to be one of the quietest hotels i've stayed in.

the only drawback is that they charge you extra if you want to use the gym.

29/08/09 | Link | Rating: 5.0
57. Rebecca R.
Our stay was good, but there were a few issues. First, when we checked in, the front desk clerk noticed we had a total of 4 people that would be staying in the 1 room with 2 double beds. She told us that there would be an additional $30 per night per person for each person after the initial first person. Therefore an extra $90/night! When we booked the hotel online it didn't make any mention of this extra fee, and we even put "4" in the drop down menu for our reservation. The lady said she was sorry and that the website should have mentioned that. I was about to have her bring up the website so we could show her, but she finally just said "oh nevermind it's already included in the rate"....that was frustrating that she was basically lying to us about this additional fee. Anyways, our stay was great until the last night when we received a notice that the water would be off from 11pm-6am! The only thing they did was offer complimentary water bottles at the front desk. I can't really take a shower or flush the toilet with a water bottle! It would have been nice if they would have offered a discount on the night.

Other than those issues, the stay was good. The hotel was nice, doormen were nice. There was a taxi stand right outside the hotel. The location is extremely convenient too! So close to the Bart Powell station, and lots of restaurants/shopping within walking distance. Also they offer free mini refrigerators, and rollaways are $30/night, not bad.

16/04/11 | Link | Rating: 4.0
58. Felix G.
I had my wedding at this hotel and had amazing, wonderful time. I highly recommend this hotel to everyone. And I can't thank enough our event manager Faina, she is very professional and was able to accomodate all of our requests. Very positive experience.

11/08/09 | Link | Rating: 5.0
59. Ty W.
Swank hotel!  I've been to SF on business about 17 times now and stayed all over the place (Westin St. Francis, Marriott, Parc 55, Phoenix Hotel, W, etc.) and this is definitely one of the nicest.  More modern than all of the mentioned hotels other than The W, obviously, and the staff is incredibly accommodating.  The sushi bar is legitimately good as well.

07/07/09 | Link | Rating: 5.0
60. Dawn S.
stayed her NYE.
we had a good room on the 22 floor. This included free WiFi and pool.
We did ask for bay view and got the other side but it was ok.
Good location, very close to union square and a short walk to see the fire works.
I missed the wine and cheese at 6 but I did  have the free breakfast and it was very good.
The room was comfortable and the staff was very nice. The tv in the mirror in the bathroom was cool. I need one of those.
Over all a good stay and will stay again.

01/01/10 | Link | Rating: 4.0
61. Mike A.
I was skeptical about staying at this place based on the pictures from the internet. Honestly, I does not do the hotel justice. The rooms are quiet, clean, spacious, modern, and great all around. The bathroom is probably the best feature. It was HUGE for San Francisco and had a separate bathtub and glass enclosed shower. As for the location of the hotel, you can't beat it. You're literally 2 blocks from the heart of everything in Union Square. There's also an awesome Irish Pud next door to the hotel which always sucked me in on my home each night. My only complaint....The lady helping me at the front desk was a complete idiot. She was b!tchy and rude to people including myself. I didn't let that ruin my mood. We all have bad days. 2 thumbs up all the way. You can't go wrong with the Nikko.

26/05/10 | Link | Rating: 4.0
62. Sean D.
Not a great stay. Heater in room worked poorly and we froze most of the night. Bed was uncomfortable. Tub was sufficiently dirty that no one was interested in taking a bath in it. Pretty low-rent experience, and wouldn't stay there again.

23/01/10 | Link | Rating: 1.0
63. Megan M.
My girlfriend and I stayed here while searching for permanent housing in SF.

Pluses:
- Centrally located
- Lots of good eats within a stones throw
- SUPER quick valet service - we took our car out everyday to go apartment hunting and never had to wait more than 3 minutes for them to bring it up from the garage
- very accommodating - had to have a fax sent to the hotel, which they recieved and delivered to us when we arrived that evening; brought up an extra fridge within 10 minutes for our 12 pack of beer (bc the fridges are full of items you can purchase)
- Very clean and nicely decorated hotel

Minuses-
- SO expensive to use the business center. we went to print out our credit report to give to landlords and make a few copies of things and ended up with a bill of about 70 dollars. Do this stuff beforehand!

11/09/07 | Link | Rating: 4.0
64. nightlife i.
I absolutely love Hotel Nikko. It's conveniently located in downtown San Francisco. Close to all of the attractions, dining, and shopping, but far enough away to not be in the middle of all of the hustle and bustle from the headache of SF traffic jams.

The staff is wonderful. They are very helpful and friendly and always accomodating as long as you are not one of those "trouble-some" guests who complains all the time. The concierge has always been great in answering any questions I have.

The only time it can get frustrating is when a huge convention group comes in at the same time to check in to the hotel. That's when the lines get long and it can become extremely frustrating to have to wait. Other than that, the valet and bellmen are wonderful too in assisting for luggage and car needs.

The ladies in the business center have always been more than welcoming and knowledgable. Plus, now they have a bar in the lobby for any happy hour drinks you may want. [Thanks, Rrazz] I would reccomend coming down to the lobby, grabbing a drink, and indulge in the wonderful decor of the Hotel Nikko Rrazz Bar/ lounge area.

26/02/09 | Link | Rating: 5.0
65. Uncle Fishbits Aeneas X.
It's one of the few hotels in the city I reccomend or return to.  Good location, great rooms (modern but not too hip), decent rates, friendly staff, nice banquet rooms but there were some issues with the structure and wifi during a meeting.  Double check that if you plan a biz event... but nice conference level, nice breakout rooms and options for meetings.  Beautiful finish and interior for a structure that could otherwise be boring.

15/10/09 | Link | Rating: 4.0
66. Janet P.
Stayed for one night and attended the AEP Conference in March. The whole thing was a bit of a downer because somehow I knew that I was going to get screwed big time and "laid off". The rooms are pretty small and the cost of parking absurd, so I'm glad that I didn't have to pay much of anything to stay here.

18/04/09 | Link | Rating: 4.0
67. Phillip M.
My girlfriend and I had a horrible experience with the customer service at this hotel.  The television was broken when we checked into the room, it had some horizontal scan issue.  We had to call the front desk 4 times and wait over 2 hours to have something actually done about it.

After our horrible television experience we asked for late checkout.  The most they could give us was 1 hour.  Checkout at 1pm?  Seriously, industry standard is more like 3 or 4pm.

I would not recommend this place to anyone, nor would I ever come here again.

01/06/08 | Link | Rating: 1.0
68. Roy J.
If you're looking for a swanky, hip hotel, this might not be the best choice for you. There hotel is very Asian minimalist, and to me, that's not such a bad thing. The rooms are very comfortable, and the staff is one of the friendliest I've ever encountered. The only thing that bothered me was the way I left the hotel wanting something more. I don't know exactly what that 'more' would be, but I wasn't totally satisfied. Nonetheless, I'd still stay here again in the future after checking out the other hotels in the area.

26/10/09 | Link | Rating: 4.0
69. Mel C.
Mike and I stayed here the first night we were in SF. The sheets and the pillows were so comfy and the rooms come with wolfgang puck coffee. The bathrooms were ok- I liked the conditioner that was there. We parked across the street at a garage for $25 a night. This hotel is in a great location for tourists- very close to a ton of bus lines and good food. I think we got this hotel room from priceline for about $90. I wish we could have enjoyed the room more, but we didn't spend too much time inside.

05/01/10 | Link | Rating: 4.0
70. Rosa P.
I would not recommend this hotel to anyone. It was rated as 4 star hotel. It should be 2.5 star or less because the room was very small, the bed was very uncomfortable. The mattress was plastic-like. The carpet was dirty. The bathroom was very dirty. There were marks on mirrors and bathroom sink. It seems like they did not clean it very well. The front desk was not helpful and nice. When I checked out, they hold my deposit for more than a week later. I had to call a week after my checked out date for them to release my deposit. They still did not release. PLEASE DO NOT WASTE YOUR MONEY with HOTEL NIKKO

31/12/11 | Link | Rating: 1.0
71. Stephanie W.
Stayed here 5 nights on business. Very disappointed with the stay. Bathroom was the best feature, but the floor wasn't completely clean, I could see long hairs everywhere. Air system in the room knocked all night. Windows were dirty on the outside. There was always a wait at the front desk. I ordered breakfast room service and they would never leave a new order form. Small things, but they all add up to absolutely NO wow-factor. I wouldn't stay here again.

22/05/10 | Link | Rating: 2.0
72. Christopher W.
nothing really distinguishes this from any other full service hotel in sf- the hallways are gettin' a bit dated and garish- the bathrooms in the rooms are Very nice though.  waited 45min for my car upon check out & it irritated me.

09/12/11 | Link | Rating: 3.0
73. Steve U.
First, the hotel room, no suite was bigger than the condo I used to live in. It was amazing!! We had our wedding there and the food choices we had were chicken, salmon and steak. The guests all LOVED the steak, the hors d' ouvers, and everything the hotel had to offer.

22/04/10 | Link | Rating: 5.0
74. Charita K.
Very nice hotel! I've stayed in another hotels in the area but this one much better. Spent so much time away from downtown so we didn't get a chance to walk around and even use the pool. Maybe next time. Be back in the area though.

25/08/10 | Link | Rating: 5.0
75. Cecille O.
Hubby and I thoroughly enjoyed our stay at Hotel Nikko. Love the decor! The staff was very friendly, and extremely accommodating! Nikko is just a quick few minutes jaunt to all the great shopping in Union Square. There are a ton of fabulous food establishments within a few blocks of the hotel.  My MIL has a time share, and the Nikko is one of the many hotels on her list of accessible hotels in SF... I'm so glad we chose the Nikko for our weekend in SF! I wouldn't have had it any other way!

10/05/10 | Link | Rating: 5.0
76. Christina K.
I rented an executive suite here for my birthday party this past weekend. For the price I paid, I was honestly disappointed. The living room of the suite was decorated really blandly and the windows in this room, though providing amazing views, were really dirty. The bedroom and large bathroom however, were much better though I wouldn't go so far as to say spectacular. I did enjoy the (much less dirty) floor to ceiling windows in the corner of the bedroom as I lounged around the morning after. The bathroom was honestly the best part, huge and covered in marble.

The most annoying aspect of the hotel was how they charged for every little thing, and had little placards stating that everwhere. When you pay as much as I did for the room, complimentary little extras should be provided, and if they aren't, I don't need to see little extras that can be mine for $6 or whatever. The minibar was automatic, meaning that when my friends nudged the fridge, my room was charged for quite a few things in there that shifted position (this was easily rectified by a call to the front desk, but still it shouldn't have been an issue).

The stay wasn't unpleasant at all, but next time I choose to lay out the cash for a nice hotel, I won't be returning.

16/05/07 | Link | Rating: 2.0
77. Emily F.
I had a horrible experience at the Nikko.  I emailed with the manager while I was staying there, and after I completed a post-stay survey, the manager contacted me again.  I sent a long email detailing my experience and NEVER heard a word back.  Here is the email:

Dear Masumi Ueda,

When I first checked in, I want given a room that was unacceptable.  When I pulled down the covers on the bed, I noticed large yellow stains on the sheet along with a long black hair.  In addition, the desk lamp had a torn shade that also had large brown stains on it.  While the lamp was bothersome, it did not make me feel the room was unclean as the sheets did.  I called the front desk and was placed on hold for over 5 minutes.  I gave up and brought my luggage back down to the front desk.  There was not one customer there, so I'm not sure why I was on hold for so long.  I spoke with the desk agent, who assigned me to another room.  The new room was cleaner, but the longer I stayed there, the more problems I noticed.  On my first night, I discovered that there was no lamp by the bed.  I had to drag over a standing floor lamp to have a light I could turn on and off from the bed.  It was after this first night that I sent the following email:

Honestly, I've been disappointed with my stay at the Nikko.  The first room I was given had stains and a long black hair on the sheets.  I went back to reception and was given a new room.  The new room is adequate but not outstanding.  The first thing I noticed was a big chip out of the veneer on the TV stand.  Last night, I was frustrated to find that there is no light near the bed (which is the only place other than the desk chair to sit to read).  I had to drag over a standing lamp to read in bed.  Additionally, there is no place to stack the extra pillows that are on the bed other than to put them on the floor (which is not very sanitary).  I am balancing them on the night stand and desk chair, which gives me no space to do other things.  It seems like not a lot of thought was put in to the details of this room.

On a positive note, the bathroom is fantastic.  It is clean and modern.  But unfortunately, I am not spending the majority of my time in the bathroom.

Because I was already unpacked and did not want to have to pack everything up again and drag my luggage around again, I did not take you up on your offer to "see other room type or other rooms in the same category."  However, Thursday evening, when I was in my hotel room, the internet stopped working.  I picked up the phone to call the front desk only to discover that the phone did not work.  It was a cordless phone headset and none of the buttons on the phone actually worked to call out.  I had to go downstairs to the desk to report that both the internet and phone were not working.  I was told that a new phone would be installed and that I would not be charged for the internet even if I clicked on the "charge to room button."  When I returned to my room several hours later, a new phone had been installed.  Furthermore, on Friday when I returned to my room after housekeeping had been there, there were not washcloths in the bathroom and there was an empty pillowcase left on the floor.  By this time, I was so disgusted with my whole experience at the Nikko that I didn't even bother put a call in about it.

On Thursday evening, I was telling a colleague who was staying at the Nikko about my experience and he was shocked.  He had a lovely room and great service and took me to his room to show me.  I was dismayed by the discrepancy between his room and mine.  While I understand that I had a petite queen room, I did not expect that it would be so completely different from a room in which another guest was staying.

Overall, it seems that guests at the Nikko are not treated the same way.  I have not had this experience in other hotels, and I travel for work frequently.  I am happy to answer any other questions you might have about my experience at the Nikko as I hope that my negative experiences can improve how other guests are treated.

Never again will I stay at this hotel or one owned by this company.

04/03/11 | Link | Rating: 1.0
78. Alex D.
If you book this hotel through Expedia, Last Minute etc with flights you can get a really cheap deal on what is quite a nice hotel. With the Hilton across the road and it's proximity to the Tenderloin it probably does have some issues in booking rooms. In saying that it is very close to a BART station and the trolley cars. The staff were great, especially the concierge and the room was very comfortable. I give it 4 stars for value if you book through travel website deal.

12/02/10 | Link | Rating: 4.0
79. Jennifer L.
Service has been great, the food has been quite good (even though they have watery eggs which I hate - they were delicious watery eggs if you avoid the watery stuff); I can't recommend the Gyudon Beef enough and the good news is that I think you can get it at Anzu so you don't even have to be staying here.  I like the sleek design with the Japanese touches (the glittery elevators make me really happy), though I don't get that vibe at all on the 25th floor.  Not that it bothers me, the 25th floor hosts some of the best meeting space in SF just for the views alone, so I can overlook the fact that it's not as Japonesque as the rest of the hotel.  
The room remodels are nice, pretty bland and basic, but clean and fresh looking.  Plus I love nightstand lamps that are on dimmers so my sleepy eyes can open up nice and slowly in the morning.  The bathrooms got the biggest upgrade in the facelift and they look fab.
Overall I would recommend this hotel for other meetings or events, or the business or pleasure traveler; just be sure you get the key for the mini bar when you check in!

14/05/09 | Link | Rating: 4.0
80. Bruce P.
I had a fantastic stay at this place! I have had a few experiences with hotels in the area (Hotel Whitcomb, The Plaza) but Hotel Nikko is definetely the best of these and then some. We were checking out a show at the Warfield (within walking distrance) and decided to pay a little more for a room to hopefully add another level of good times to the weekend. We decided to take a room on the top floors to take advantage of the additional guest area that serves drinks and appetizers in the late afternoon (nice). The service was great, the room was beautiful and had everything I needed. The breakfast the next morning was really good and far exceeded most every hotel buffet meal I've had. Overall, a very positive experience and I expect to be back the next time I'm in the Bay Area.

23/08/10 | Link | Rating: 5.0
81. Stephen W.
This was a fairly solid hotel, great location right in Union Square. My only complaint is about the lack of free internet access. They had some kind of "Business Room" that was only open 9-5 7 days a week and they charged like $8 an hour for it. They also had wifi that you could get by paying 15 bucks and then you would have wi-fi for a day. I mean, if you're already paying for the hotel room is it really too much to ask for free internet? I feel like the Holiday Inn gives away free wi-fi, for crying out loud.

28/07/10 | Link | Rating: 3.0
82. Edgar O.
The Hotel Nikko is my #1 choice of Hotel when I head to the city,  Price ranges around $320 for a general room w/ valet parking, but a general room  is amazing with pillow top and 42" plasmas,  Also I highly recommend Anzu bar,  Good wine and Champagne and the bar tenders are very friendly.

A+ for this Hotel,  Hope to be back there soon.

15/10/08 | Link | Rating: 5.0
83. Ryan G.
The executive suites here are nice but are beginning to show in age.  The beds were extremely comfortable, the ambiance relaxing, and the staff extremely professional.

My negative comments would include the automated mini bar.  If you touch something inside it you will be automatically charged for it...even if you do not consume it.  Parking was very expensive there...even for SF.

I would absolutely stay there again but only in the executive suites as the regular rooms were too small for my liking.

10/12/07 | Link | Rating: 4.0
84. Denise C.
Great rate, great room, great time.  Hotel Nikko has never disappointed us.

03/08/10 | Link | Rating: 4.0
85. Aaron R.
This hotel is a very nice hotel for the price. The rooms are small but very clean and in great condition. The fixtures are all updated and very classy. The bed was comfortable and the HVAC system was very efficient. The room would cool down and heat up quickly depending on what we set the thermostat too. The staff is very friendly and upgraded us to the 21st floor free of charge when i asked to pay to upgrade our room. It is worth paying the $50 for valley service. They keep your car and luggage safe after you check out so you can spend the day in SF without worrying about your car. The Muni, Bart and Cable Car stations are very close to the hotel. You can get all around SF from this hotel.

03/08/10 | Link | Rating: 4.0
86. Erika D.
I stayed at the Hotel Nikko in October. The hotel is in a great location and the room was nice and clean. However, I was very disappointed with some of the hotel staff. As soon as we pulled up, my husband headed over to the front desk to check-in.  The valet began pressuring me for the car key (which was with my husband), but also wanted my room number (we didn't have this yet, my husband was checking-in). There was one other car in the driveway so I really didn't appreciate the rude language or the pushiness. While I was speaking with the valet a bell hop began unpacking the ENTIRE contents of my truck.... unasked. This was not appreciated. You only get one chance to make a good first impression and they blew it,  we will not be staying here again.

23/10/11 | Link | Rating: 3.0
87. rino k.
I got to stay here on business last year, and although I spent so very little time in the room because I was out working or shopping, I enjoyed every bit of it.

I stayed in a queen room, and although it felt a little cramped, I enjoyed the flat-screen tv and possibly the most comfortable bed I've ever slept in. My room rate included the breakfast buffet, which has American and Japanese breakfast - yum!

19/07/08 | Link | Rating: 5.0
88. Marina D.
I was extrememly disapointed with my stay at the hotel nikko.
I had heard that it was a spectacular place to stay and well worth the money i would spend. To my dismay, I found it extremely over rated and a over priced.

First of all, it was $50 for overnight parking....geez!
I had upgraded to a room with a "view" and breakfast only to find that my window looked out at the hotel across the street and breakfast ended at 10:00am. The room was small and the window didn't open which made it feel smaller. While the plasma tv was nice, it didnt have hd...whats the point? The bed was big and comfy, but it smelled like bleach and the sheets felt like sandpaper.  The bathroom was nice and big, but the amenities were outdated and again, everything smelled of bleach. The room was originally $200, but with parking and one rented movie the bill was increased to $350.

I would've rather stayed in a suite at the clean Hyatt for the same price than in this small room.

19/02/08 | Link | Rating: 1.0
89. Jason A.
This place is rated a 4 star, but what the heck does that mean? I googled the rating system and found our that there is no governing body that determines hotel ratings. So...that being said, I wasn't really pleased with my stay here as I thought a 4 star would be. What really irked me is all the potential additional costs. For example, to use the exercise facilities, its $10. To park your car, its $40 a night. Internet access is a $10/day. Doesn't the city of SF offer free wireless internet? I found out that charging outrageous fees for parking is the norm in downtown SF, but to charge extra for the gym? come on?! We ended up parking in a parking structure right next to the hotel for $29 a night.

The room we stayed in is comfortable, clean and spacious. The beds are really soft and nicely decorated. We had a nice flat screen TV, but not alot of channels to choose from. The bathroom is big. The shower and bathtub are separate entities and it also has a phone so you can talk to the hotel staff while taking a number 2. We asked for additional towels and they were quick to respond.

The hotel is just a few blocks from the shopping area off of market street and union square so it is a nice location in the middle of everything. I guess if you got money to blow, then this is worth the stay.

04/07/07 | Link | Rating: 3.0
90. Chuck K.
Nice looking upscale hotel. Sitting area in lobby has a grungy carpet. Great location. Booked it month in advance, got confirmation, no record of it when I got there. Moderately friendly staff. Rooms are ok but not what I expect for the price. Bathroom was nicer than the room. TV didn't get any hidef channels.

22/03/12 | Link | Rating: 3.0
91. Hammer Time H.
very nice rooms and great views of the city.  can't get enough of the lemon water in the lobby.  def my place to stay when coming back to sf for work!  ps:  hit the irish pub/grill one block away.  and watch for the homeless lady in starbucks at 6am.

06/03/12 | Link | Rating: 4.0
92. Beverly G.
This place is gorgeous inside! Looks so clean! Like the waiting area they got going on.

The room itself was great, again very clean (until we messed it up), and was overall really nice. We didn't have room service so can't rate that.

Negative thing though, one time it was late at night and they wouldn't let me and my friends back up into the hotel because they thought we were crashing. LAME. That was a mini ordeal.

30/05/08 | Link | Rating: 4.0
93. David G.
This is just an amazing hotel for the price. I have not stayed in a while but I just wanted to reiterate what everyone else is saying on here. Awesome hotel.

28/12/10 | Link | Rating: 5.0
94. Noah G.
Went to San Francisco for the weekend, day before I left my host came down with a nasty bug and offered to put me up in a hotel. Well this one gives me miles and it's the only hotel in the US that Japan Airlines owns so I decided to give it a shot.

Location was great, got from the airport to hotel in under 30 minutes. Staff was helpful except for the concierge. Seriously dude, I stood there for 5 minutes while you were on the phone w/o any acknowledgement from you, not good. Thankfully the friendly counter staff was able to assist me with directions.

Room was really nice except for a slightly torn curtain. I agree with other people who were amazed at the huge hi-def flatscreen tv, only to discover the picture quality was really fuzzy and low-rez. Separate shower and bath was nice.

Free buffet the next morning was awesome. Yes, like someone said the eggs are the runny insta-eggs, but the spread is enormous. Smoked salmon, pancakes, croissants, bacon, sausage, cereal, plus a full Japanese style breakfast is also available.

All in all, I would stay here again.

17/12/09 | Link | Rating: 4.0
95. Keith L.
This is our favorite SF hotel. Very nice pool. Convenient location. Recommend upgrading to their nicer rooms.

30/03/11 | Link | Rating: 4.0
96. Adena D.
I was lucky enough to enjoy a free visit to this hotel due to my boyfriend's company having a few extra rooms they already paid for to give away for the evening. I've stayed at quite a few hotels, though none in San Francisco that I can remember, but I'm pretty sure there are better hotels in the vicinity than Hotel Nikko for the price (if you actually have to pay for the hotel room.)

Negative

The automated mini bar. Maybe I just don't stay at ritzy hotels enough, but last I checked you could browse the minibar to your heart's content as long as you put the food back in its proper spot without opening it before the room service counts stock. Not so at Nikko, where they go by the philosophy "you touch it, you buy it." My boyfriend and I did not read the sign with fine print on the minibar when we arrived, and basically had fun going through our minibar options by hand, until we realized that we were likely going to get charged for everything.

Positive

As soon as we figured this out, I called the front desk and told them that we had not intended to purchase any of these snacks. The woman who picked up was very nice and credited us back all of the charges (thank goodness). However, I have a feeling folks are not always that lucky if they miss the whole automated bit about the minibar.

Negative

Bathroom was not as clean as I expected for a four star hotel. It wasn't terribly gross, but it wasn't spotless either.

Positive

The room we had on the 20th floor had a lovely view and the elevators to get up there were super fast.

Negative

Weird layout. You enter and you have to walk around a little hallway to get into the room area. It made me a bit claustrophobic.

Positive

Location, Location, Location -- come on, can you beat this location? Especially if you're doing the tourist thing in SF. Of course, there are about 50 other hotels within a two inch radius...

Negative

The giant flat screen television had some weird color issues and lines going through the picture. Sound quality was awful. It seemed weird to have such a pricey TV with crappy picture. Guess it's just for "show."

Positive

The beds were pretty comfy. They were a bit firm for my taste. Lots of pillows (I love me some pillows) and plenty of blankets and sheets.

Negative

Not enough shampoo and soap. And you had to pay for the toothpaste. My boyfriend pointed out, even at Motel 6 you can get toothpaste for free.

Positive

Nice lobby. As everyone else wrote, very Japanese vibe here. It feels like you're in Asia, kind of. Lots of gray marble in the lobby. Very elegant.

Negative

$10 charge per day for pool and fitness center (unless it was waived for guests, but I didn't see anything about it being waived)

Positive
A copy of a book on Buddhism in addition to the typical hotel room bible.

Negative

"Free Wi Fi?" Well, that's what a sign in my room said. But it was a lie... I could access my e-mail for free, but I couldn't get onto any website. It would cost $13 a day to do that. How come cheapo hotels have free wifi but expensive ones always want to charge you more for it?

Three stars overall because if I was traveling to San Francisco and looking for a hotel room, I would not chose Hotel Nikko knowing what I know now, despite the fact that it was a decent hotel. The restaurant looked yummy but we did not have time to eat there.

12/02/08 | Link | Rating: 3.0
97. Meghan B.
Great location! Steps away from Union Square, the theater district, and Chinatown.

Helpful concierge and in-hotel Starbucks scored points with me. The room was pristine and comfortable, although the bed was a little small.

I booked on Priceline which meant big savings.

28/12/09 | Link | Rating: 4.0
98. Tracy C.
Horrible customer service. We have been calling around for a suite for my bachelorette party this weekend.  We had originally spoken with a very nice man in reservations and had all the details squared out with him. I understand that hotels have a "no party" policy but we were using the hotel as a meeting place to have a few drinks and were going to be out of the room by 9:30 or 10:00. At the most four of us would be spending the night. We called back the next day after talking to the girls in our group to reserve the room and that's when the problems began.  
We spoke to a lady to reserve the room and she said, " Oh we have a no party policy."  We told her that we had explained the situation to the reservation specialist and re-explained it to her as well.  She said she would have to check with security and would give us a call back. She called us back and told us security had said no. And they would not be renting us a room. And not in the friendliest manner.
The next day my maid of honor and I went to look at a few of the hotels we had in mind. We decided to check the Nikko as well  to see if we could see the suite.  We had asked if there was a manager we could speak with and was directed to a nice lady named Yuko. Yuko said that said they were busy and the hotel was booked that day but someone would contact us later that day or the next day to see if there was something they could do.  
Two days later we got a call from the Nikko and low and behold it was the same lady who told us no.  And this time she was upset not only with the fact we were still inquiring about the suite she had already told us no about, but she said,  "I thought I made it perfectly clear to you we would not rent you a room." And questioned us of why someone else (maid of honor) was also asking after she had told us no. I still cannot believe she called us back just to get upset with us for checking with someone else.  I don't usually write negative reviews but the Hotel Nikko definitely left a bad taste with us.  Now we have a suite at the St. Regis and it is beautiful!!  And they have been great with accommodating us and giving us suggestions.

10/08/09 | Link | Rating: 1.0
99. Noelle B.
Love the champagne brunches!!!

02/06/11 | Link | Rating: 5.0
100. Little D.
I  had stayed at the hotel 09/01-09/03.  Thursday + Friday $150/nite good deal, Wednesday $250-more than I wanted to pay though, really happy that we had stayed there.  Hotel is clean, safe feeling, do not have the big corporation feel, super convenient location, great view from 20th floor-fog coming into town.  The pillows were hard and thick, my taste, a bit too thick for my partner.  Bed was nice and firm, had great sleep.  We will be back there again.

21/09/10 | Link | Rating: 5.0
101. Patrick N.
Nice place.

The pluses:

HUGE bathroom, with a separate shower and bathtub. I've had apartments smaller than that bathroom. The rooms were well appointed and that plasma television is nice even if they haven't figured out that you really should have HD channels if you want to the shows to look good. The kick-ass stereo system was a great plus.

The staff is incredibly polite, and the room service fare was pretty good.

The location is key -- right on Union Square so it's easy to get to anywhere in San Francisco, and even the hotel bar was cool. When we were staying there, the Washington Nationals rolled in, so the place must not suck.

Minuses:

For some reason, my back was sore after sleeping there, and some of the furniture has seen better days. But it's just a bit worn.

I would definitely stay there again.

21/07/08 | Link | Rating: 4.0
102. Pavee S.
Great location; no award program available.

23/01/11 | Link | Rating: 4.0
103. Christine D.
Hotel Nikko is wonderful.  The views from the 25th floor are amazing.  I went here for a business meeting and would love to come back to actually stay in the hotel.  The concierge desk was helpful and attentive to every guest walking into the hotel entrance.  My co-workers and I were greeted upon arrival, which is always a plus for me since it's more inviting to be greeted and acknowledged than ignored.  

We had dinner here, which wasn't terrible nor was it the greatest.  I had pasta shells smothered in a garlic marinara sauce with bread and butter.  The only part of dinner that I'll recommend is the chocolate whipped desert toppled with fresh strawberries.

I'd love to come back to stay in the hotel... as far as dinner goes, maybe another place!

18/08/08 | Link | Rating: 4.0
104. SlumCut C.
For the price, you can do better.  The front desk people were incredibly nice, but internet you have to pay (a lot, isn't $15 a day a lot?) for is not exactly classy in my book.

I mean, you know, no complaints.  It's like yup, that's about what I expected, but a little more spendy than I'd hoped, is all.

Meh.  I've experienced better.

10/03/10 | Link | Rating: 2.0
105. Alan T.
I'm very happy with my stay at the Hotel Nikko. I stayed on the Nikko floor (20, 21st floor) and had a decent view of the city. Our room was spotless and clean each time we stepped foot into it. The king sized bed was sooooo comfy, I slept like a baby, the million pillows were a nice touch too. The free breakfast wasn't that good but hey, it was free. Overall, I loved staying here and would highly recommend it!

13/12/09 | Link | Rating: 5.0
106. Marlene M.
I heard about this place through yelp. I would definitely recommend this hotel. It can be a bit pricey, however shop around and you are bound to find a site offering a cheap rate. I myself got a very good deal for my stay. I had never been to San Francisco so I didn't know what to expect. I kept hearing about all the personality hotels in San Francisco but I didn't know which would be the best to stay in. I felt a little more comfortable staying at a higher end hotel being this was my first visit. I looked into all the chain hotels but they were all so pricey for the weekend I was planning on going on. So Hotel Nikko was the closes to a chain to pick from. I read the hotel was in a good location. The location couldn't have been better for a first timer like me. It was located by all the other bigger hotels. We were within walking distance of Union Square, and Chinatown. We could literally step out of the hotel and make our way to the mall and all the great shops San Francisco had to offer. All the main transportation stopped along the area so we could hop on, and make our way to Haight Street, Fisherman's Wharf, and Pier 39. There were plenty of restaurants surrounding us as well.

The hotel its self was very clean. We arrived very early, we had planned to store our luggage with the front desk so we could head out, but to our surprise a they had a room ready for us to check into. That right there was a big plus. Prior to our trip when researching all the different hotels I kept reading how hotel rooms in San Francisco weren't all that big. So I was not expecting much. The room was a decent size for my boyfriend and me. We got our moneys worth. We actually got a pretty cool view of the city being on the 17th floor. The staff was very friendly and helpful. The concierge helped us with transportation to get around; they also printed our airline tickets out for us, no charge. They allowed us a later check out, it was only an hour but hey that's one more hour to lounge and get ready. Since we had a lot of time before having to head out to the airport the hotel stored our luggage for us, no charge. When we arrived later that evening they brought out our luggage and called a cab for us. I liked that the hotel had safes in the rooms so we could lock up some of our valuables. There was also a coffee maker, hairdryer, iron and ironing board.

10/12/10 | Link | Rating: 4.0
107. cassina Q.
Yelpers..you have yet to fail me!! Read several reviews before landing a spot to stay here in the lovely SF. This hotel was great...staff was friendly..attentive...made sure our needs and expectations were met...especially when stumbling in tipsy..haha...the room was clean, modern, spacious and everything was working properly. I would def stay here again and recommend this hotel to fellow travelers.....

31/01/10 | Link | Rating: 4.0
108. Mina S.
The clean lines of the architecture and design inside struck me instantly, while the soothing sounds of running water left me curiously feeling rather zen all of a sudden. Although there was not a working soul in sight when we entered, we understood for we had come close to the midnight hour. As soon as our vocal chords traveled to the back, the night manager came out and handled the process of checking in with ease.

All of the staff that we interacted with was charismatic, polite, and extremely quick to fulfill our requests. We requested to switch rooms, we requested for a wine opener, we went for a stroll.. and i must emphasize, EVERY SINGLE staff member we came into contact with left us feeling respected and taken care of in the most subtle way. Although we snoozed a bit and were a tad late checking out, they were unobtrusive and understanding.

The amenities are excellent and the bed furnishings are soft and lush. The bathroom accentuated the coziness of the room in such a wonderful way. The only critique I would offer is to put the nice 42" flat screen IN FRONT of the bed, as opposed to being nestled in the corner of the room. Other than that minute detail, Hotel Nikko left a wonderful first impression. Next time I want to tackle the food. Oh, the anticipation.

-EDIT-

Today, after checking my account statement, it showed that the pending verification upon using my credit card (we paid with cash) had yet to be lifted. A phone call to my bank, a phone call to Hotel Nikko.. resulted in the lovely accountant from HN bestowing the wonderful news that everything had been taken care of. The swift service regarding this matter is one I truly appreciate.

16/07/08 | Link | Rating: 4.0
109. Greg W.
If you're a Japanese businessman, definitely stay at Hotel Nikko.  Lot's of the staff speak Japanese, and guests in premium rooms get complimentary 'office' accomodations and WiFi.

For me, things were off to a rough start.  Parking, for a registered guest, is $50 a night.  Indignant, I found parking a block away from $25/night.  Checking in could have been faster, and they put me in a room without a view after I'd requested a view when booking.  

Things started looking up when I called down to request a view.  They promptly moved our room with no hassle, and the view was spectacular: downtown skyscrapers, Bay Bridge -- the whole bit.  

We were on the 'Imperial Club' floors, which cost a bit more, but came with a pretty tasty free breakfast, free WiFi, spa/pool access, the Imperial Club (chairs, computers, beer, cheese, wine), and overall good treatment in the hotel.  The room was clean but boring, and the bath robes were extremely comfortable.  The large flat-screen TV came in handy, as did the reasonably-priced mini-fridge.  The bed was comfortable, with quality linens.

If you're going to stay, I'd upgrade to Imperial if possible, because the hotel is not particularly exciting or notable.

13/02/08 | Link | Rating: 3.0
110. helen t.
nice comfy beds at this hotel, particularly the pillows!!  service here is good and attentive (so japanese).  they provide free english and japanese papers downstairs, and there's a starbucks connected to the hotel, nice!

like wakako said, they have japanese food for room service, which is pretty cool.  also, they didn't have a chocolate milkshake on the menu, but when we requested one, they didn't hesitate and made one for us.  :)

29/12/07 | Link | Rating: 4.0
111. Kim D.
I love this place.

I rented a room here for my 22nd birthday party because i wanted to get trashed and have a nice place to stay. The rooms I had was great! It was big, had a spacious view and a nice bathroom. The sink also worked as a really great ice chest to chill a magnum bottle of champagne.

And then the other time I came with mon amour, and that was a different experience. Our concierge was really nice, however we got weirdly shafted by our room. Nothing wrong with it, the size was different i guess than what we had asked for. I guess the difference between a double and a king. But the hotel more than made up for it and the concierge was great in handling all of our needs. If you do use the concierge though, make sure you tip appropriately and I don't mean like a bellboy, busboy or even wait staff.

A great hotel, comparable to the Parc 55 - if not better.

20/03/08 | Link | Rating: 4.0
112. Kirk W.
I stayed Hotel Nikko on a recent work trip.

The hotel made my visit to the Bay Area even more memorable.  The room was great - quiet and comfortable!  The bed was just right ... And the bathroom was HUGE!  The concierges were really nice and helpful ... They recommended the greatest restaurants and bars.

Also, the hotel is located in Union Square and is close to everything.

I would definitely stay at Hotel Nikko again.

20/10/08 | Link | Rating: 4.0
113. Linda R.
Warning about convention food.  We had 300 people for a Saturday night buffet dinner.  After about 2/3 of the people were served, they ran out of food and were not prepared at all to quick prep replacement food.  They totally ran out of the salad and vegetables and some people got no protein at all.  Unbelievably unacceptable.

07/08/12 | Link | Rating: 1.0
114. Kurt W.
We ended up at this hotel through a Priceline.com deal. Nikko is a classy four star hotel that we thoroughly enjoyed our 4 day stay at. The price was right for the room but everything else was over the top for our family of 5 on a California vacation. $45 for valet parking through the hotel ($30/day available across the street), pay as you go refrigerator, $8 per item laundry, $15/device wifi connection and the list goes on. We didn't eat at the hotel restaurant as there are multiple cheaper alternative nearby. The hotel is on the edge of Nob Hill, Union Square and the Tenderloin district so it's very convenient to everything. Powell St. and the cable cars are one block away. We would definitely stay here again!

12/08/11 | Link | Rating: 5.0
115. Jonas K.
Checked in late for a one night stay. Was immediately upgraded to a room on the 23rd floor, which had amazing views of the city! The bed was super comfortable. The bathroom was nice and big. Very friendly and helpful staff. It's not over the top, but it is a nice clean place to stay with borderline luxury accommodations. Within walking distance to Union Sq, Chinatown and lots of shopping.

20/06/11 | Link | Rating: 4.0
116. Dan B.
Excellent service, accommodations, amenities, etc.

I would definitely stay there again & would recommend it.

Spent a week in San Francisco.
Stayed at the Hotel Nikko.
We enjoyed every minute of it.

Marble & glass everywhere. Very pleasant on the eyes.

Asked for a great view & got it.
Stayed on the 21st floor.
Very clean Hotel.

Our room was very modern & had new bathroom fixtures. VERY NICE!
Several of our friends stayed there as well & everyone's room was very modern & no one had anything bad to say.
All stated they would stay again.

Had FREE WiFi with room coupon (Offered to higher floors for FREE).
Room service food was good.

House Keeping was wonderful & courteous.

The InDoor Pool & SPA was Excellent.

Message in the room was beyond great!

Only thing that struck me as odd was that the LARGE LCD TV in our room did not have HDTV = POINTLESS...

28/05/08 | Link | Rating: 5.0
117. Sunny B.
I love Hotel Nikko!  Comfy beds, quiet and great location.

22/07/12 | Link | Rating: 5.0
118. Natalie L.
Fantastic hotel. Modern, clean, and great service. Great location. We ended up here because the hilton across the street was on strike and oh, how serendipitous

18/09/12 | Link | Rating: 4.0
119. Ren P.
The Nikko's great location and excellent and attentive staff made me a repeat customer.  Just the act of walking into the serene and warmly modern lobby lifted a lot of my stress, and the rest subsided as the staff efficiently, unobtrusively, and always courteously took care of the details.  Everyone I encountered there really seems to *care*.

The Nikko came through when it counted: the Business Center turned out to be a necessity, the on-site car rental was very convenient, there's never a wait for an elevator, cabs were always at the ready, and the rooms were quiet and can be made dark.  They also, without fuss, accommodated us for an extra night when our flight was canceled.

It was an excellent base of operations.  After taking in the view for inspiration and fueling up at the adjacent Starbucks, we were able to walk to many of our destinations (although sometimes we cabbed back).  There are a vast number of enticing restaurants nearby, and if we didn't feel like hitting one of them Nikko's Anzu restaurant ensured we didn't go hungry.  Sad to say, though Anzu tries hard, it struck me as being ersatz - the food never made me believe the atmosphere it's trying to sell.

A few things seemed incongruous:  

The rooms are small and seem worn - tired and in need of a freshening and minor repair. This impression was reinforced when the mini refrigerator we requested was delivered rattling, falling apart, and inoperable.  It was quickly replaced upon request, but really, guys....

The 24 hour fitness center actually had limited hours last time I was there, which was inconvenient.  There is a huge space for the pool (which is essentially open-air, so morning swims are brisk) and a very small one for the aerobics / weight room - which holds little in the way of equipment and provides no room for floor exercises or stretching.  It made me resent the usage fee a bit.

25/09/08 | Link | Rating: 4.0
120. Juan M.
I have always liked the Nikko.

It has one of the best locations in the city. So close to Union Square and all that entails, plus its right on all the transit lines.

The last time we went to the hotel - I felt a total bait and switch in our reservation. We had booked a holiday king package and we ended up getting a regular queen room.

They never said anything to us and charged us the same rate. When we got to the room, it wasn't a king and when we called down, they said it was the same category.

I had to tell them i stayed there before and gave them the room number we had gotten before - as was our reservation this time - and then they offered to give us a credit for the difference in room type.

That isn't cool. What made things worse was that we had written a letter, describing the situation. Never responded.

Too bad. I am giving it 3 stars because even the cheaper room was really nice - just very tiny.

Most importantly was the concierge. She was amazing! Getting us reservations at sold out spas, restaurants with no space, exceptional! Plus she was fun, sweet and just all around  accommodating. She was the one that suggested we write to the hotel.

Too bad they never responded. Looks like we may have to book elsewhere next time.

I hope there are other great hotels in San Francisco. Think there are any?  haha

10/04/08 | Link | Rating: 3.0
121. Eric A.
My company had set up conference meetings here and the conference rooms were nice and quiet. We were on the 25th floor and It was nice to be in the center of the City. I live in Noe Valley, so getting to hotel Nikko is a breeze. They also provide several types of newspapers for customers which is nice. This is the preferred hotel for my Swedish colleagues.

15/05/11 | Link | Rating: 4.0
122. Janney B.
I come here for monthly Chamber meetings.  And for the free wine.   Not necessarily in that order.  Since they haven't banned me from their roundtable discussions yet, I feel I must Yelp this place ASAP.

Although almost all of the conference rooms are fancy shmancy (this is a banking term), the 25th floor is my favorite.  The view is SO amazing that after I trick some poor sap into proposing, this will be the ideal place for our engagement party.

Said sap will most likely be seen at said party gagged & cowering in the corner.  Attendees won't come to the future Mr. Janney B's rescue, for they will be too distracted by the view -  Yes, it's THAT good.

20/03/08 | Link | Rating: 4.0
123. Jason M.
One of the best Hotels we have every stayed in. Upgraded to a 800 Sq Ft suite on the 17th floor and all for about $300..... Located in a perfect spot to walk to all the best bars, clubs and restaurants. Service was really good and friendly and the Bar at the Hotel stayed open until 2am....

All in all a great value and a terrific place to stay.

15/06/09 | Link | Rating: 5.0
124. Tania N.
It was alright.
I swear the walls are thin. I heard a ton of stuff that I wish I didn't.
It's right in Union Square, so it's central to everything and you can go everywhere from here.
Bathroom was alright. Bedroom size was a bit small, perfect for one person and okay for two, but kind of tight.
Found a great price on the internet and I would go back.

16/06/09 | Link | Rating: 3.0
125. Ben P.
Once upon a time, Ben did not live in SF.  Instead, Ben lived in the land of the ice and snow, where the Vikings prowl and the sunfish glow.  But Ben and his wifey got tired of winters that lasted until May, and summers that were so humid you couldn't stand to be outside.  Moving to California is extra problematic for a lawyer, but Ben endured the many trials (figurative) and tribulations (literal), and landed a job interview at a great firm.

The interview required flying to SF.  In the middle of the week.  When Ben was still employed by a nice firm that didn't know he was contemplating fleeing the time zone.  So, Ben planned a late flight out on a Thursday, for a Friday interview, to minimize his unexplained absence.  Because his potential new firm was paying, and he wanted to make a good impression, Ben even chose a flight with one stop, which Ben hardly ever does.  On that flight, Ben learned never to take a flight which stops in Vegas, baby, Vegas, because the people on that flight will make you want to kill them.

And so it was that Ben arrived at the Hotel Nikko at 2:15 a.m. on Friday morning, with a 10:00 a.m. interview that same morning looming large.  Thankfully, the hotel room was nice, and the bed was soft, and the wake up call was loud.

Bright and early that morning, Ben left the wonderful hotel, grand-slammed the interview, got the job, and hardly ever referred to himself in the third person again.

The End

02/04/08 | Link | Rating: 5.0
126. Nancy C.
Wanted to update my review as I have received a message from the hotel addressing the issues.  I do feel that was a nice gesture and will add a star for that.

26/06/11 | Link | Rating: 3.0
127. Tuff G.
EXCELLENT SERVICE . . . MAKES FOR A NICE PLACE TO STAY

There are a lot of hotels in San Francisco. Some boast old world SF flavour, some want to wow you with their hot SF urban feel, and others, well, are like visiting a hostel in a bad B movie. . . The hotel Nikko on the other hand, is clean, contemporary, and very very comfortable. The staff is exceptional without being over the top. The rooms are clean, comfortable, and very quiet. We had the good fortune to get a corner unit, which gave us a really nice open feeling. You know, to stand naked while looking out over the city. . . ;^). And, what I was most impressed with, is that the rooms are configured so that you have a hallway in your entry, so you aren't hearing everyone else in the main halls, or being kept awake by the lights streaming under the door.

In short, I would definitely recommend the Hotel Nikko as a place to stay while in SF. You are one block from the BART/MUNI station, two blocks from Union Square, which adds to the convenience.  And, the room rates won't break the bank like some of the other hotels.

01/07/09 | Link | Rating: 4.0
128. D-Nice C.
One star for the size of the bathroom.  Another star for the convenience of the location of the hotel.  The expected cleanliness of the hotel gets another star.  

I booked a "Nikko Floor" room through Expedia which I later realized was at the same rack rate as the hotel's website.  The descriptions of the rooms and amenities were the same, so I thought, no big deal.  Long story short, I was charged for amenities that were supposedly included as part of the upgrade.  Why?  Because, the hotel explained, I should book through their website.  The amenity was valued at a measly $40.00.  Yet they fought me tooth and nail for it.  Only when I sent them an email originating from my lawfirm's email account did they decide to waive it.

Today's lesson:
1) Try not to use Expedia if the price is similar.
2) There are plenty of similarly rated hotels in the area.

05/12/08 | Link | Rating: 3.0
129. Cassy G.
I travel a lot and Hotel Nikko is by far one of the nicest, posh hotels I have stayed in. The food is fresh and the staff is on top of their game. The room size is average, and very nice. Bed was the most comfortable and my sweet was worth it. They have a great sushi bar in the lobby (doesn't deliver to the room) but quite plush. Can't wait to go back!

09/08/12 | Link | Rating: 5.0
130. MJ W.
LOVED this place!  It would have 5 stars if it was not so expensive!  I stayed on the 20th floor and had an amazing view!  The work out room was real nice and it only cost me $10 to use the entire time I was there.  They have a nice pool, hot tub, sauna, and outdoor deck.  The staff is real friendly.  The bed was REAL comfortable.  I'd go back for sure.

18/06/08 | Link | Rating: 4.0
131. Molly L.
The Hotel Nikko is a corporate hotel with very little personality. It's clean, it has a pool, but at every turn they were trying to charge us for services we didn't use. Still working on getting mistaken charges off my card.

01/11/12 | Link | Rating: 3.0
132. Dwight M.
Stayed at the Nikko on a Thursday night before the Outside Land Music and Art Festival in SF. Nice hotel, beautiful lobby and in a great part of SF, close enough to walk to Union Square.

My room was small (petite queen was the name) but clean and comfortable. I got a very special rate of $128 for the night so for that price worth the stay.

31/08/09 | Link | Rating: 4.0
133. Steve C.
I redeemed my JMB reward coupons for my weekend stay.  The ongoing exchange rate was 82 yens: $1 but they calculated it at 96 yens: $1.  So actually the room rate was inflated by 15%!

Other than this complaint, Hotel Nikko San Francisco is way better than  Hotel Nikko Kansai and Hotel Nikko Hong Kong that I have stayed.  I especially love their bathrooms which are furnished with both shower glass cubicle and bathtub.

01/05/11 | Link | Rating: 4.0
134. Arnold W.
We came for a jazz show in the Rrazz room and a night stay on Valentine's day.  It seems I had booked with Expedia 3/14 not 2/14.  But the guy at the desk handled this with no problem.  We had a 16th fl view to Nob Hill, nice lights at night.  Quiet. The room was just fine.  The b-room had both tub and shower, very nice. A coffee maker with good coffee.  The Rrazz room was packed, but service pretty good, good drinks.
 Yes we would do it again!

22/02/09 | Link | Rating: 4.0
135. Mariko J.
Don't stay here. My friend and I were here for a blogging conference and decided to stay at Hotel Nikko rather than the Drake, because it looked nicer and I've always appreciated JAL's (the owner company) services.
On the 2nd day our room was broken into and among other things, my friend's laptop was stolen.
The staff was totally rude and unhelpful during the whole process of reporting the theft and trying to get information on the hotel's policies of replacing stolen items/catching the thief. They even made the report incorrectly, stating that we had "left" the laptop and "lost it" in the Imperial Lounge, a place we didn't even have access to.
We didn't feel safe. The front desk manager was very rude to my friend even though it was obvious that my friend was completely frazzled by the theft (tons of important and compromising information on that computer) and we were even CHARGED for the 911 calls we made to the police.

I'm sad to say I will never stay here again, because I did think the hotel was nice. Ironically, the director of security has won awards but will not even call us back (he was not there during the weekend while we were there).

09/11/10 | Link | Rating: 1.0
136. Kim C.
The staff here are fabulous - really go out of their way for you. I attended a conference here recently but didn't get a room since I'm local, but I needed a private space every day to pump breastmilk (oh what we will do for the little ones). The staff very kindly let me use their private back office twice a day so I didn't have to do it in the bathroom. Now THAT'S service!

28/10/11 | Link | Rating: 5.0
137. caitlin a.
I took the bf here friday night for a surprise romantic getaway and it was exactly what i needed.
oh a king bed with those wonderful white hotel sheets and a million pillows!
oh a bathroom as big as our apartment with a tub and separate glass shower, both big enough for two!
oh it was romantic.  and sexalicious.  really.  sexually seductive.

tbe pool and hot tub were lovely, as was the breakfast buffet which i had a coupon for, but probably would not have paid the $25.
we had an awesome view of downtown from the 14th floor, and all the staff were very friendly and helpful. not a bad price either for being so close to union square.

it was kinda lame to have to pay $10 (a onetime charge but we were only there one night) to use the pool/fitness area, and if you even nudge any of the items in the mini bar (like to try and squeeze in the water/wine/beer you bought at the liquor store up the block) it automatically adds the charge to your bill... don't worry we got those taken off.

all together, very nice, and romantic, and sexually seductive.  no offense to the bottoms, but i was sad to go home.

26/01/09 | Link | Rating: 4.0
138. Liz H.
Comfy beds, nice (although small) pool in a lovely glass-ceilinged rooftop space, spotless rooms, decent lobby bar, helpful concierge and bell staff, attentive service... pretty much everything you would expect from an upscale hotel.  

The food that I had at the bar while waiting for a friend - a gyoza appetizer - was not good.  It was Trader Joe's frozen food quality at best.  

However, their worst sin: I ordered a wake up call and it never came.  Of course I had a back up alarm set so it wasn't the end of the world - but seriously?  Forgot the wake up call?  That's like Hotel 101 and they failed.

08/12/09 | Link | Rating: 3.0
139. April L.
I only stayed for a night but I had a great tenth floor room with a view of downtown San Francisco.

LOVED the room...cozy bed... wireless WIFI...

The customer service here is impeccable, specifically the front desk employees. Mark has been so helpful!

06/10/09 | Link | Rating: 5.0
140. Amy T.
The room, service, and amenities are all pluses here. I suppose I liked it so much because we had a Cal King, and our bathroom was just so beautiful!

The front desk personnel was very polite, helpful, and happy. They really acknowledge your presence and make you feel welcomed and important.

The lobby is well decorated with a grand piano, comfortable couches, and lighting fixtures.

17/11/09 | Link | Rating: 5.0
141. Cristina M.
Reasonably priced, valet in SF is ALWAYS going to be expensive...so I can't complain too much about that.  The rooms are modern and very clean looking.  The showers/bathroom are beautiful.  The bed is extremely comfy and let me tell you.....even though its expensive ORDER breakfast room service and get the yogurt and granola....may sound plain but its AMAZING!!!!!!!!!!!!!!!!!!

Its in a good location in SF and to avoid paying a whole lot of $$, reserve ahead of time.

23/03/09 | Link | Rating: 4.0
142. Ben K.
My parents came to visit this past weekend and I suggested they book a room at the Nikko based on rates and also the reviews here. They had a wonderful time at the hotel - the room was clean and seemed recently updated with a 42" Hitachi plasma TV on the wall. The bed was very soft but still pretty comfortable with tons of pillows. They also thoroughly enjoyed the breakfast buffet that was included in their rate each morning. Although the food wasn't spectacular it was very convenient before going out for a day of touring the city.

The front desk and concierge were both extremely friendly and helpful. I had left my sweatshirt on a chair during breakfast and didn't realize it was missing until later in the day. We called down to the front desk and they fetched the sweatshirt from the lost and found and delivered it to the room, nicely folded and placed in a bag. The concierge suggested several good restaurants and made reservations on the spot, even helped my dad print and fax some documents without charging him.

There is also a Starbucks attached to the lobby of the hotel for you coffee drinkers. Although when you first walk in the lobby seems a little dated, I would highly recommend the Nikko to future travelers.

01/09/08 | Link | Rating: 4.0
143. Linda R.
What a fantastic weekend we had in SF - and it started off with our wonderful hotel room at Nikko! Found a great deal on Travelocity and was very pleased with the cleanliness, size and location. I thought it was better than the St. Francis and comparable to the Clift. Our bathroom was incredibly large and the location was convenient to BART & Union Square. Service was great - walked in at 1 AM looking for a wine bottle opener and the front desk was kind enough to tell us we already had one in our room, but gave us another (just in case). Lobby is huge and has nice bar w/friendly bartenders. I would definitely stay here again.
(Also, I highly recommend the nail place across the street, as well as Foley's bar.)

11/02/10 | Link | Rating: 5.0
144. O I.
It seems we got upgraded... to a SMALLER room.  My boyfriend swears that the room he booked was much bigger than the one we were supposedly "upgraded" to, so boo to them for that, but 4 stars for location, amenities (although you do have to pay an extra $10 to use the spa/gym), beautiful ambience, awesome sushi restaurant attached, and just for being such a gorgeous place overall.  

Service was good, the girls are so cute and so Japanese, super kawaii!  

They offer valet service, however they are REALLY slow .

04/12/09 | Link | Rating: 4.0
145. Sunny D.
The previous reviews led me to believe this was an opulent hotel. The carpet was dirty and there was a mysterious brown stain on the wall of the first room I was assigned. Well, let's just say the stain was a bit of a let down.

If you plan to stay here - please find listed below some tips you may find useful:

Early check-in is no problem
You can get a room via priceline for $79
Pay the additional $23 to upgrade to a larger room - it's worth it!
24 Hour Internet access is $14.95 per device
Starbucks is in the lobby
Conveniently located near Bart

Hotel Nikko is not a rat-hole, but I've certainly experienced better. Enjoy your stay.. good luck!

01/04/10 | Link | Rating: 2.0
146. Danielle S.
My hubby and I got back this afternoon after spending last night at Hotel Nikko to celebrate our first anniversary. We wanted a mini-escape, and definitely got that here.

All of the staff that we encountered was extremely accommodating. When we asked if we could swap rooms in order to have a different view they didn't bat an eye at our request. We stepped out for lunch while they took care of everything, including moving our stuff to the new room.

Definitely appreciated the special touches, too. After returning from dinner we were happily surprised to find a bottle of champagne in our room. I presume because we put something about the reason for our stay on our reservation info (definitely worth doing this if you're celebrating something special!).

Our room was nice. Not as big as the website made them look, but definitely boasted beautiful skyline views of the union square area (east view), as well as the more residential parts of the city (west view). The bed was very comfortable and the bathroom had a great shower and tub. I personally liked the above counter sinks too - gave it a very sleek feel.

The floor we stayed on also gave us access to the Imperial Club. It runs a little more rate-wise for these rooms, but you get a free happy hour from 5-7pm and free continental breakfast in the morning. I'd recommend paying the extra bit if you're a traveling family - probably can save some money by not going out to breakfast.

General location of this place is great. Two blocks from the Powell St. BART station, and a block over from all the Union Square hustle and bustle.

21/06/09 | Link | Rating: 4.0
147. marlie j.
great hotel!
- friendly and courteous staff
- comfortable and clean rooms
- lovely lobby
overall great experience

05/12/12 | Link | Rating: 4.0
148. Doreen H.
Just a review of their catering.  My company had an offsite here and we had lunch, cocktail hour, & dinner here.  The lunch was awful  - crappy Chinese food (and you're a mile away from Chinatown?  downright shame).  They served some hors d'oeuvres during the cocktail hour.  I remember the coconut shrimp being a bit soggy, and the rest of the apps being pretty blah too.  

Dinner was also catered by the hotel.  Steak was "good enough", but not top-tier in the slightest.  Lobster was yummy, but to me, that's pretty hard to mess up, especially if it's drowning in buttery sauce.  :-)

06/12/09 | Link | Rating: 3.0
149. Kristi D.
I would definitely return here - truly luxury. I took my bf here as a late Vday present and we stayed on the 23rd floor in the Imperial Club Room.

PLUSES:

-Walking distance to BART, market street, union square, etc (no need to drive)
-Friendly attentive service
-Late-night (and good room service menu!)
-Very comfy, big bed, and pillows
-Nice flat screen TV
-Amazing view - (but next time I would request a bay view not a city view)
-Pool/spa included in club room free but I didn't have time to check 'em out.
-Wine/Beer and cheese reception included (unlimited!) Here's a hint: don't get water from the hotel bar since you can just grab a few from the wine reception and bring 'em to your room!)
-Anzu very yummy for dinner - no need to go anywhere.
-TV built into the bathroom mirror - how awesome is that?!
-Very neat upraise Japanese-style sink

MINUSES

-Pool/spa only open until 10 on - wtf. It should be at least open later for people staying on top floors as a perk.
-It would be nice to include a welcome bottle of wine or something considering the price of the imperial rooms
-Weird noise either coming from the ventilation system or bizarre neighbors with a giant vibrator very late at night
-Duel shower head didn't work
-Bathtub was smallish (I don't see how it is big enough for two) and didn't have jets

26/02/09 | Link | Rating: 4.0
150. Johanna D.
Ah, Hotel Nikko...we are so spoiled in San Francisco!

Have stayed here a handful of times and twice due to our company holiday parties.

In fact at our very first party there, guess who we saw?!

Jaws from that James Bond movie! Richard Kiel is huuuuuge! I kid you not, his shoulders were as wide as I am tall. Then again, I guess that's not saying much. ;-)

Anyhow, Hotel Nikko definitely throws a grand dinner party but my favorite was always desert! Scrumptious!

Rooms are cozy and agreeable but not overly lavish. They have that simply stated elegance feel to them - uncrowded, sophisticated, and to the point. Naturally, there are Asian accents/decor everywhere.

Oh and love the Starbucks conveniently located inside the hotel!

14/01/09 | Link | Rating: 4.0
151. Root C.
I will have stayed here for 6 nights.

I definitely would come back.  The first few nights I was in a tiny room with one queen.  Yes, the room was small, similar to NYC but it was fine and clean.  The bed was comfortable.

Annoyed that internet fees are so expensive.  Especially, given that you walk out the hotel door and there's free wireless everywhere.

Last few nights I upgraded to a bigger room with 2 queens.  The room as a lot larger. Bathroom was larger, nice city view.  Definitely worth the extra $30 / night.  

Only problem in this room was that in the middle of the night weird noises from the vent started up waking us up.  I had to grab my ear plugs.  

Fantastic location!

I got my initial rate of $99/night off of Hotwire.  Good luck!

I would stay again.

17/03/10 | Link | Rating: 4.0
152. ID T.
Clean room on Imperial floor. Did get some bait and switch with room reservations (were supposed to move to other room for one night, then move back) but found on desk help who rearranged that. Suggest that if you have trouble with one front desk staffer, wait for a shift change and ask another. Persistance pays off here. Also had trouble buying movie inroom, they sent out a staffer who really did solve the problem in a timely manner.

Hey, no bed bugs!

04/01/11 | Link | Rating: 2.0
153. Martha R.
The standard king room is definitely small. The room was clean and the location was pretty good... but I just can't believe how much money I have to pay to get the smallest room I have ever stayed in AND get pinched for every last penny that I had on me. Okay, it's in the city... but STILL - what happened to service. I have traveled a lot - and crappier hotels with a lesser star rating left me feeling much happier.

The problems:
- one of the pillows reeked of cologne (super ugh)
- room uber small
- charge to use the gym
- charge to use their computers/internet
- charge to use WiFi
- Concierge that told me to go to the business center to check my email... W/O telling me that I had to pay (duh - just tell me I have to pay BEFORE I make the trip down there)
- hotel staff that was somewhat condescending
- hotel staff that gave terrible bar and restaurant recommendations
- lame bar... wow, seemed like they just let out a bus from the mental hospital
- staff that didn't even know whether the bar was open or not when we asked after arriving at 10pm. We later found out - yes, it's open... until 1am on event nights and 2am on non-event nights. How hard is that to communicate to the guests?
- taking an extremely long time to bring us a new pillow and toothpaste... ah, really? Get your ass up here.
- $51.50 to park your car. Holy shit!

The goods:
- great location
- cool looking place
- quality decor

Um... that's about all I got for the "goods". I really wouldn't need to stay there again. I have stayed at 3-star hotels that treated their customers better. My boyfriend wasn't as annoyed by the place as I was... which confuses me since he was the one that paid... but whatever, I'm the one writing the review here!

03/08/09 | Link | Rating: 2.0
154. Andrea M.
I would have given Hotel Nikko 4 stars because, overall, it really is worthy of them.  However, one of the desk clerks offered us free Internet service instead of free access to the gym, and then we were charged for it on our credit card.  The hotel refused to remove the charge.  So, yes, I would stay there again, but I would get any promises in writing.  I actually thought about asking for a written confirmation, but I didn't want to appear rude.  So now, I'm out a lot of money instead.

30/12/12 | Link | Rating: 3.0
155. Kam P.
Nice hotel but there were a couple things that made it not outstanding. When I checked I gave them my name and was asked I'd be ok with a room with 2 beds, I replied no Id like a king room. Yes it was my fault that I didn't get my paperwork out then, but once I had unpacked and settled in my queen bed handicap accessible room, I realized I was booked in a king room. I tried calling the front desk to get the rate adjusted as I didn't feel like packing back up and moving after a long day of site seeing, but they said the queen and king rooms were the same rate. noted. I just really feel that if you were booked into something they shouldn't have tried to put me in a different room.
The other issue was that I had used the coffee machine to make hot tea. I use loose tea and cloth bags for tea. One morning I left the loose tea in a bag (they are larger than a normal teabag and are made of fabric) and the maid threw it out. I complained and was offered a free breakfast coupon. Great but that doesnt replace the cloth bag. Heck I'm several blocks from Chinatown and Id thought they'd know what loose tea looked like but I guess not.
I did have an issue with the internet too. I called the front desk about the connection and they transferred me to another person. What they didn't tell me was that they were transferring me to an outside line and charging me for the phone call. FAIL.
Overall not a horrible stay but not the best. Bed was comfy and clean. Oh and why have an HD tv if you aren't going to have HD cable??

15/04/11 | Link | Rating: 3.0
156. Jordan P.
I neglected to mention the indoor pool, their more than adequate gym, and the best part of all, ANZU bar & restaurant. Try the lamb with a Bulleit Manhattan. So, so good.

Another shout out to the extraordinary staff that make the Hotel Nikko top notch.

26/04/10 | Link | Rating: 4.0
157. Matthew S.
Favorite hotel in the area... stay high up facing east. Stayed for a week during New Years celebration... Had an amazing time and the price was great with the deal we got.

21/08/11 | Link | Rating: 5.0
158. Sunny M.
If you're visiting SF and you're planning to stay central, like Union Square or really close to Union Square, then you gotta stay at Nikko!

I found a good deal through Orbitz.com . We went there from another recommendation and I am glad we did it. First of all, the hotel is very clean and nicely designed. The staff is more than wonderful and helpful on any questions you have regarding good spots of SF and other helpful info about the city to discover during your stay. The rooms are pretty comfy, with big and wide neat bathrooms.

Within the hotel, there is this Japanese restaurant (since Nikko is japanese as well) called, I think Anzu. You gotta try it. Great service along with delicious food. We got at lunch time there, starving, so we couldn't order sushi, but we got great grilled brie sandwiches with mixed green salad and heavenly butternut squash soup. Even though we were the last customers of the lunch time, they treated us great and not in hurry.

Besides the above, they location of the hotel is pretty convenient cos you can get anywhere you want by walking in the Union Square and other places around the center.

When I go back to SF, definitely I'm staying @ Nikko again.

16/03/09 | Link | Rating: 5.0
159. Katie R.
We loved our stay here. I wasn't sure what to expect but our experience was great. The room was well appointed and very peaceful. Nice bedding with duvet and lots of pillows, not some dirty comforter! I like this hotel because the double rooms have two queen-sized beds and not two fulls like most hotels tend to do. Our room had ample room to spare. Definitely not cramped or postage stamp sized. The bathroom was above average with lots of counter space, a glassed in shower with TWO heads, and bathtub. All marble and very pretty. There was even a vanity in our room which was perfect for our group of two couples. Us girls need space to get ready. The location was great, also. Right near Union Square and easy walking distance to everything.  Staff seemed polite & efficient, although we didn't have any interaction one I got checked in. Valet parking is average price for the location.

09/08/11 | Link | Rating: 5.0
160. Pascal M.
$50 for 24h Internet access $9 for a bottle of water ... what else...

18/03/13 | Link | Rating: 1.0
161. Susana P.
This hotel is rated as a 4 star, but realistically it seems a high end 3 star.  The lobby is very nice with a piano and a small waterfall.  Check-in was quick.  

Price: When this hotel was booked it was stated that there was free wifi, but on arrival found out that there was a fee of $15.00 I'm from Europe where wifi is free at hotels.  so $15.00 for wifi is a rip off, I complained and managed to get free wifi for the rest of the week.  There is Starbucks downstairs so you can always go down there and use their Wifi.
You have to pay a $10 fee to use the spa/gym area which I think should just be included in the price.
The mini bar was expensive $5 for a coke.

Room: I paid for the upgrade, and the room was ok, the sheets were really soft and the bed was comfortable.  The shower was nice.  Overall the room was good.
Evaluation: I would stay here again, the location is fantastic. I only marked it down one star due to the lack of free wifi and the fact that breakfast isn't included.

18/04/10 | Link | Rating: 4.0
162. X L.
I'm reviewing not based on my experience as a hotel guest.  Although, Hotel Nikko is known for their amazing service.  I stayed at one in New Delhi and was very pampered and had a great experience.  I have had many breakfasts at Hotel Nikko in SF and was always very pleased.  For a hotel which prides itself with great service, I have to beef about my most recent experience.  A relative's friend stayed at the hotel last week. We agreed that I'd drop off a package at the Concierge for her to pick up before she flies off.  Inside the package are presents for my nephew who lives in Toronto.  I drove 15 miles to Hotel Nikko and had a horrible time engaging with the concierge. I believe her name is Theresa.  She insisted she couldn't find the guest I was talking about.  In the end, she found it but did not even care to assure me of that until I asked her.   She was sloppy and uninterested.   Then my worst nightmare happened.  My relative's friend called me the next day to say that she was told by the concierge there was no package for her that morning and she is already at the airport.  Long story short, I called the hotel and another concierge Scott apologized profusely after doing some investigation.  The package was left at a place that was not traceable by him who took over the shift after Theresa left and he was not informed via email by Theresa about the package.  Scott then did the appropriate thing which is he offered for the hotel to mail the package to Toronto.  Scott - two thumbs up.  Theresa, the old tired lazy woman needs to be fired.

21/11/12 | Link | Rating: 1.0
163. Henry S.
I live in San Francisco and often go to the Anzu restaurant.  The food is nice and creative, price is not too high for a nice setting, and there is usually no problem getting a table any day if the weekend.  The service is really good by the same waiters I have seen.  The menu doesn't change very often though.

10/03/12 | Link | Rating: 4.0
164. Jessica J.
This hotel is a solid four stars.  One of my favorite SF hotels.  I usually can get a great rate on discount sites.  The room and bathroom is large by SF standards.  Very comfortable bed, flat screen TV, in room coffee maker.  It is extremely clean, the staff is courteous and professional, and the location is fantastic-next to Union Square and Market Street.   As with all SF hotels, save your money and park down the street in a overnight parking garage, usually around $25-30/night.

09/01/12 | Link | Rating: 4.0
165. Army C.
Hands down the WORST, unaccomodating hotel my bf and I have ever stayed in.  We read the yelp reviews and thought it would be okay and was excited about staying the week, but my god this place is awful.

1. THE SMALLEST standard room you will see at a 3-4star hotel. My bf can extend his limbs to touch the two walls.
2. The worst part is the cost. $149+taxes=$180.  
3. Internet = $14.95 per computer per night (I understand hotels charge for Internet sometimes, but PER COMPUTER???)
4. Parking is expensive but I guess that's all hotels.
5. Fuzzy fuzzy fuzzy tv
7. Sure, the lobby is nice, but are you paying for the lobby?
8. The bathroom is ok but for the stars they are claiming, a bathroom like this is normal. If you've never stayed at an actual four star establishment you might think this place is ok.

I rarely write a bad review unless I was extremely dissatisfied and thought
the service/establishment was unmistakbly sub par for the amount they charge. Perhaps I couldve upgraded to a room for $20 more per night, but the room is only 50% bigger than the standard room that's the size of a walk-in closet.  I'm not a spoiled traveler- I just expect at least standard industry accomodation if they're charging an arm and a leg. Save your money and hotwire or priceline a different place.  

9. We stayed a WEEK and the manager was unaccomodating about
everything. Not even one day of free Internet or parking. No wonder this place had rooms left during WWDC. Others knew to stay far away. I understand you can't always expect freebies from hotels, but we stayed a
WEEK! I think for that they couldve at least waived charging TWO computers!  

I am never staying here again.  I would rather sleep in the car. Now I understand why people uploaded pictures of PARTS of the room- it is so small that you can't back up enough to even get half of the room in your camera.

09/06/09 | Link | Rating: 1.0
166. Alisa V.
I would give this place 5 stars but I need to issue an allergy warning. They have huge puffy down pillows. If you have allergies to down then this place might not be your hotel of choice. Besides that...I love it! We recently stayed here for the second time and it was as pleasant as our first. The pool is the best for kids. It is very shallow (2 1/2 feet or 3 feet at one end and 4 feet or so at the deepest point). My kids had a blast in the pool and the temperature was perfect. They also have a small hot tub and each locker room has wet and dry sauna. We had a south facing room that we loved, looking out at the city lights, south bay ships and people watching at the Park Hotel across the way. We also enjoyed watching television in Japanese. We will be back.

17/01/10 | Link | Rating: 4.0
167. anna h.
I love this place. Clean, totally on the ball. They are very professional and the room was super clean. comfy. Modern. Fun and easy. $$$ but if you can swing it, really nice.  We switched rooms (for wifi), kept a car and went as we pleased. We needed to use the business center and they were really helpful. I love this place. We found it on Hotels.com and then stayed for 3 more nights. Total of 4. The restaurant is Delicious. Freshest Sushi EVA  and drinks super fun. Love how they run this place. Will go back even if it is in the tenderloin. The area is  depressing and hard to watch and see. After some time of walking around the area, I wanted to be in the car.  I like grit. I do. It was just a bit much. Too sad for my being. Then again, it is important to know what is in the world and feel compassion and gratitude. This area will do it. If you want to stay in a nice hotel and sleep well with a clean bathroom, shower and separate tub with all you need in a hotel this is a lovely choice.

13/10/12 | Link | Rating: 4.0
168. Stu S.
Hotel Nikko is a well managed and maintained medium sized high quality hotel between Union Square and The Powell Street Station and Cable Car turn around at Market and Powell.  It's a newer hotel, clean, subtle and elegant and it's Japanese ownership is evident in many tasteful and discreet touches throughout.  I was recently an attendee at a major annual event, Shanti Project's 36th Anniversary, where almost 450 well dressed and mannered guests enjoyed a delicious banquet, after a large, well executed silent auction and a program of awards and brief speeches.  I'm also greatly impressed by the fact that Hotel Nikko is home to one of the great nightclub/cabaret venues in the City, The Rrazz Room where many national as well as local stars perform nightly.

Just a little more than a block from our main theater district and Union Square where most of the world's most impressive retailers and boutiques sell their wares.  Restaurants and art galleries also crown this thriving district where one can always find an 'only in San Francisco' experience to write home about.  I only saw one guest room, but it was exceptionally clean and luxurious, this is a very good hotel.

28/10/10 | Link | Rating: 4.0
169. Michelle D.
Yes indeed, I am a fan.

This was a nice hotel. I think the thing I liked the most about it was the TV integrated in the bathroom mirror. I felt like I was in Vegas or something. The view from the Imperial Room was really nice too. Also, the hotel is conveniently located near the heart of downtown. There's plenty of shopping and things to do within a 4 block radius.

The only drawbacks were the room was a bit smaller than we had expected for an Imperial room, and that the concierge doesn't know how to follow a direction. We asked if we could charge the room to a separate card than the one we initially booked the room with. The concierge lady said yes, yet she still charged the wrong card. Oh well, maybe she was tired or something.

Overall it was a very pleasant stay.

30/01/10 | Link | Rating: 4.0
170. Gagan S.
stayed here for a "date night" with the wife, an awesome dinner in union square (reviewed elsewhere) and then a club/lounge.

booking was VERY easy online and found a great room and even selected the upgrade option for a corner deluxe room which was substantially less than booking the corner room directly.

we decided just to park in the public parking down the street instead of the valet.  the public parking was $32 for 24h and the hotel valet was $45 + taxes + 14% mandatory hotel feels.  public parking was secure and not a big problem getting into hence worth it for us.

check was smooth.  the guy behind the counter was very pleasant and in traditional Japanese form handed all my credit card and license back with both hands!!

the room was spotless and the bed was EXTREMELY comfortable.  gorgeous views of downtown SF.  standard LCD TV, 5 disc surround sound, walking standing shower and separate tub, and the sink and vanity had an imbedded TV (so cool)!!!  oh, and did i say the bed was SOOO comfortable.  the furniture was extremely well maintained, carpets clean, room smelled great, and bathrooms extremely well stocked.

as part of our upgrade package we had access to Imperial club lounge with free beer/wine and food from 5pm-7pm.  the wine was cheap, but it was free.  standard cheese and crackers, the pot stickers where good, the edamame felt it was old.  overall would skip this .

in the morning went to ANZU's buffet.  standard continental fare, but also had eggs, bacon, sausages, etc.  also had Japanese breakfast which i could not describe more as we didn't partake.

checkout was a breeze (you call an extension and say you are leaving).  no waiting in line, no waiting for TV check out, etc.

overall a great experience (and this is from a regular Starwood customer).  clean, modern hotel/rooms.  food ok.  in future, would pass on the imperial club option.

22/06/11 | Link | Rating: 4.0
171. C C.
Ok so the nikko isnt the best hotel in downtown san fran however when i stayed there i fekt like i was home in a resort. So here's what sucked you have to pay for wifi access per device. So if you've got a smart phone, a tablet and a laptop you gotta pay for each device that requires internet connectivity.  2nd thing that sucked is the cost for the fitcenter. Although to their defense that fitness center is pretty snazzy. Plenty of treadmills, stationery bikes, plenty of modern machines for leg extension, leg press, squat, bicep curl, lat pull down, etc. All the cardiovascular machines had ipad connection and flat screens. Plenty of towels a good size heated - - i think - -  pool and plenty of floor space yoga/palates etc.
Now the good stuff
Im a pretty tall guy so i was happy for the nice sized rooms and spacious bathroom which was expertly cleaned. The cleaning crew were very nice and cordial.
The building is very close to union square and centrally located for many eateries and restaurants. The hotel has some Japanese restaurants in it as well though i didn't get a chance to eat there they often looked pretty full capacity wise. The rooms were adequately priced though im sure they can be very highly priced depending on when you go.  A cool feature is you can check out of the hotel right from your room which is pretty sweet. The room i stayed in was on the 16th floor and had a very clean, modern streamlined look. Lots of space especially for a guy my size.

I would stay here again for sure...

30/03/13 | Link | Rating: 4.0
172. Sandra S.
OMG...I vowed that if I find a husband, still living in CA and he asks me would I marry him, right after I reply with yes, I'm going to get on the jack and contact an events coordinator at Hotel Nikko!!!!!

I fell in love with this place because I was coordinating an offsite for my department.  I decided to choose Hotel Nikko because I'd always gotten rave reviews about the place from other admins in my department.  I figured...why not try it since we basically had no budget.

I did a site visit and had lunch w/a couple of the sales girls (can't remember their names) and OMG...I didn't want to go home or back to the office for that matter.

From the outside it's deceiving.  It's way way way bigger and better once you step foot in the lobby.  The lobby is to die for!!!! They had a little thing that I would call a water fountain for lack of better terms.  

The rooms are very very spacious and have huge beds and tvs in them.  The lines were even perfect.  

We had lunch at the hotel restaurant AZU (sp?) it was great.

Overrall...as you can see...I loved it so much that I want to get married there :)

29/09/09 | Link | Rating: 5.0
173. Kunal K.
This hotel is great for someone looking for a good clean room and on the cheap. The location is great since it's not too far from Union Square and all the bars in Lower Nob Hill/Ofarrel area.

The rooms are huge, however my only complaint is that the double beds are really small which can be a problem if you are sharing with someone.

Overall great experience at this hotel and I will definitely come back.

24/02/10 | Link | Rating: 4.0
174. Elizabeth J.
The Hotel Nikko is sweet.  The decor is in a post-modern Japanese.  The staff is wonderful, and they offer free valet and wi-fi.  The rooms are clean, and the pool, gym, spa, and views are killer.  Go Nikko!

31/01/12 | Link | Rating: 4.0
175. Fourty F.
Back when I had that other career which paid me money...which I need right now...but it was back then and this is now...so it's time to reminisce - Hotel Nikko was dope man.

Stayed on the 19th floor - great views, sweet room - sweeter view outside of my room - AKA nudity - great view...anyway Hotel Nikko is cool.  It's right in the financial district of the City and sits directly across the street from a liquor store which is nice.

I suggest getting the shiatsu massage from their masseuses - the one I had was a stocky Japanese woman who rubbed the shiz out of me.  

FYI: A true shiatsu uses no lubricants so if you have dry skin like-ah me - prepare for skin on skin rug burns!  

If you like to swim - they have a dope indoor pool I have yet to swim in - but it looks nice!

Downside - SF inner-city parking blows.

02/09/10 | Link | Rating: 4.0
176. Duke B.
Nice spot with all the standards one would expect.  Anzu is just alright and the sunday brunch is nothing to write home about.  They have a 10$ fee for the gym which is good for your entire stay and is worth it if you like to stay in shape, sauna, or steam.  The rooms aren't as small as some reviews make them out to be but I have also only stayed in their midrange to upper level king rooms.   Don't care for the area it is in but it is pretty centrally located.  They seem to be a little cheaper then other hotels at the same level so it seems to be a good bang for the buck.  Would I stay here again?.... Yes.   But I like switch it up while I'm in S.F. so I will probably bounce around a little until I some back

14/01/12 | Link | Rating: 4.0
177. Shayla S.
I get to stay here for work sometimes... I love it.

I really can't even describe why, it's just a great atmosphere, the beds are lovely and it's beautiful.

Love the tv in the mirror in the bathroom, I know that sounds low-rent, but it's cool.

12/03/10 | Link | Rating: 4.0
178. Sherri M.
...this hotel was pretty nice!! ...when we arrived, we were pretty surprised with the hotel lobby, it was nice, lots of seating, clean, valet parking...
-the parking is not optional...you must valet or find some other parking, which is too far away but would have been almost 40% less a couple blocks away...anyway parking was ludicrous!  They charged $103.00 for two nights ;( YES, ONE HUNDRED AND THREE DOLLARS!! BOOHOO!
-the hotel room was clean and nice, but it was sooo small...i guess im used to hotel suites in vegas that are much more roomy :/  I think they were trying to keep a japanese style, where everything was cramped and small....the cabinets in the bathroom were so tiny :/ The hotel room was designed for midgets :(
-the bed was cozy, pillows soft and the tv was a pretty big flat screen...
-anyway the best part about this hotel, was that all of the great SHOPPING, restauraunts and clubs are within walking distance!!  There is also a starbucks connected to the hotel lobby :)
-I don't think i would ever stay at this hotel again if i was paying full price...on average, the hotel is $155.00/night not including parking, on hotels.com , but i recieved this hotel stay by doing the blind hotel pick, that charged $89.00 per night :)
-ok byebye

10/05/10 | Link | Rating: 3.0
179. Bo T.
Comfortable, quiet, friendly - I loved staying at the Nikko.

I have to confess that I often forget the Nikko is so close to where I need to be when I'm in SF.  But on this trip they offered a great rate and I stayed there.

It's a great hotel.  24 hour gym, clean and simple decor, and friendly staff.  I'll definitely be back.

19/02/10 | Link | Rating: 4.0
180. Selekta M.
For my birthday a couple of weekends ago my wife booked us two nights at The Hotel Nikko. We actually received a pretty nice deal from Price-line I believe. It was the Nikko King Room.

When we arrived we were greeted by a helpful valet who parked our car and directed us to the front desk. Upon checking in we were advised that we had been given a free upgrade (Yay!!) to a room on the Imperial Level which is on the 22nd floor I believe. So things are starting out pretty good; then we get to our room and we were pleasantly surprised by a post card view of downtown and the Bay. The room had a huge plasma TV, a pretty decent sound system, and a bathroom that was spectacular!

The room decor is post modern and somewhat minimal yet I still felt very comfortable. The king bed provided two excellent nights rest - heavenly! As guests of The Imperial Level we were treated to wine, beer, cheese & appetizers from 5-7 in the Lounge, and in the morning we were treated to a free continental breakfast that was actually very good.

The late night room service menu was not as impressive as some of the other hotels I have stayed in, but that is a very minor gripe and actually I was pleased just to be able to have a bite to eat in my room after getting in around 2:00AM!

I had an awesome weekend, and I would highly recommend the Hotel Nikko for travelers staying in SF or for local Bay Area folks like myself who just want to "live it up" for a couple of days.

14/12/10 | Link | Rating: 4.0
181. Teri A.
Very nice hotel. Pretty friendly staff. Our room was small but very clean. Our bed was quite comfy and we had a good nights sleep.
1.Not crazy about the extra $10 charge to use the pool, especially given the size of it.
2.Our windows were left down overnight when the valet parked the car. We had a couple of open sodas in there and when we got the car back it was FULL of fruit flies, and I mean FULL. But, nobody said a word about it. That was pretty surprising and UNPLEASANT to drive away in.
3. When they saw we had dogs at check in, we were  only given the list of hotel policies on dogs:( no treats? bowl for water? o anything that might have made us feel more welcome with our dogs?
I've had better experiences at Best Western.

05/07/10 | Link | Rating: 2.0
182. Michelle O.
Location, location, location.  That is what was so AWESOME about the Nikko.  Never having been to Union Square this was the perfect place for a guest in town for the week.

Check-in was a breeze and the clerk helping me was extremely polite.  While many organizations pride themselves on providing excellent customer service, the staff sincerely care about their guests.  You can feel it when you interact with them and am always impressed with staff that exemplify these traits.  

Arrival @ my 8th floor room was a view of Macy's calling me to walk the few blocks over.  I changed quickly and headed over with my 10% off coupon from the hotel good for @ least 3 days of shopping.  (And yeah, I went back each day, taking time to ponder potential purchases while taking advantage of the open offer).

The room itself was wonderful.  I slept like a baby on a super comfy bed with pillows that were perfect for me.  The spa tub was also amazing & felt great after a long day of meetings, shopping, dining, & entertainment.  

Bonus for the Starbucks located in the corner of the building!!!

13/08/10 | Link | Rating: 5.0
183. Jacky I.
Got a beautiful room with an awesome view for $125 only thing is parking is 50+ !!!! I looked up cheaper parking spots which are all over just yelp it.... I just didn't have the time to move car so I settled.... Beware  they charge $200!!!! Cash for deposit of room damages and $100 if you have a card..... Only give it 4 stars because the atmosphere is a little snootie for my taste..... Still great room and awesome pool area!

25/02/13 | Link | Rating: 4.0
184. Carla K.
Nice staff. Clean hotel. Comfortable accommodations. Close to Union Square, shopping, many restaurant options and the BART. Found a great room rate on Travelocity for this place.

04/04/12 | Link | Rating: 4.0
185. T F.
The hotel is kind of cool. Nice décor but small rooms with little to no view. Starbucks right off the lobby which was awesome but then again there's a starbucks every 50 feet in this city. One weird thing about the hotel entrance on Geary street. I kind of felt like there should be a doorman or something. When you walk in there's a staircase or escalator to take you up to the main lobby area. For such a high traffic area it seems like there should be someone at the door to screen people coming in. I guess coming from NY, I'm used to seeing security everywhere.

26/05/13 | Link | Rating: 3.0
186. Pilar B.
I stayed here for my vacay. Its located in union square right smack in the middle of congestion and one way streets, which is fine with me because it was close to a lot of stores and places with in walking distance.   I didnt like the parking fee for the rental car, it was like $45 a night...friggin ridiculous but I guess that's how they make extra money by hiking up the parking fees.  Anywho...the Lobby is very pretty, clean and modern in japanese decor. A lot of mirrors so I was able to see how jacked up I looked upon arrival lol.  

The hotel room was neat and clean. I really liked the bathroom sink for some reason. It looked like a huge white porcelain bowl perfect to fit my big face into it to wash off the war paint aka make up! I also digged the Moen faucet it looked like a pissing sink haa! Oh and the colors the hotel choose was of dark black painted wood trim which was nice to look at. I'm very observant when it comes to decor.  The toliet kind of freaked me out because when you flushed it...the darn think was so loud it sounded like your ass could be sucked along down the hole =/....thankfully I'm smart enough to close the seat cover and flush it like the airplanes :)....those freak me out too..okay TMI.

I was hella happy to see the refridge was stocked with alkie and beverages until i friggin saw the cost. Again, this hotel is trying to gain more dinero with parking and now drinks...good thing the hotel is near a liquor store. Betcha' didnt think of that eh...like hotel guests are too lazy to go out...shoot if yo ass is low on funds like myself..best believe i'll walk. However, this time, I gave in and ordered room service LOL.....guess I was THAT tired from the road trip.  I got a glass of Chardonnay.  It was a BIG glass...that's right...at least they let me think I was paying the correct amount for the size hahaa~!

I liked the flat screen tv although I was never in the hotel much to even turn it on but whatever. I enjoyed the view outside especially at night. During the morning I would have the darn curtains closed...hella bright ya'll! This hotel wasn't bad...it accomodated all my needs. Shoot my dorky butt even took a nice hott bubble bath ....yay! I would come back here with alkie in hand and next time I will fly my happy butt up here :)

"Arigatou gozaimasu!"

03/09/09 | Link | Rating: 4.0
187. Laura S.
I stayed at the Nikko hotel for three days for business I loved it. I've stayed at other hotels in SF for business before and I'd probably consider Nikko for my personal visit to SF.

LOVE how they have an indoor pool. I wish I used it when I stayed.
I love the location, the people, the look and style. It's awesome.

I usually have some sort of headache when it comes to hotels, but this visit was stress-free.

18/10/10 | Link | Rating: 5.0
188. Samantha R.
So my parents came to visit here for Christmas a few years back and stayed here.. It was great... they brought their doggie and we ended up playing cards in this one room in the hotel all night every night with our doggies running around.. Was the perfect Christmas... I beat my Pops at Rummy but he will never admit it... HAHA...

Great Hotel, very classy, great breakfasts and great location... worth checking out!

09/10/10 | Link | Rating: 4.0
189. Holly A.
Hotel Nikko has some of the friendliest, most helpful staff I have encountered in a hotel.  

Anzu can say the same - and oh my goodness is it de-lish.  

The room I stayed in was facing incredible views of downtown San Fran.  It was close to the trolley/bus routes and within walking distance of many things.  It even has a Starbucks on the bottom floor.  Room service was quick and yummy!  HN has rental car availability for those of you who like the wine tours like moi.  The hotel itself is pretty, and I find it quite Feng Shui Mod.

07/03/08 | Link | Rating: 4.0
190. Anya R.
I didn't have the pleasure of staying here but my boyfriend's brother did and we went up to his hotel room after dinner to sip some champagne and go out.

This place is swanky!  They have all these nice decorations in the lobby, huge xmas tree (we went during the holidays), and people just socializing and having a good time.

The hotel room had a great view of The Bay, a huge flat screen LCD screen, and plush bed.

The room was not that big but not in a cramped way- just made it more intimate.

The bathroom was nice!  

This hotel is very modern and I would totally stay here when there is an occasion to do so.

12/02/10 | Link | Rating: 4.0
191. Ann C.
Great Choice Hotel After Weeks of Researching!

I am picky when it comes to hotels...like I do my homework (yelp, tripadvisor.com , kayak deals etc)....and I am glad I chose Nikko for my stay.

Location:  Union Square with all the shopping and restaurants and theaters!  There's the BART (subway) station only 3 blocks away (great for those coming from the airport), Cable Car right there and BONUS there's a Starbucks below the hotel lobby!

Price:  We got our deluxe king through orbitz and got a great deal.  BONUS they also gave us a $50 gift certificate for restaurant.com !

Pros:  Room was bigger than I thought (after reading some bad reviews), Large flat screen TV, bathroom and shower/tub was BIG, the bed/pillow and sheets were HEAVENLY!  I'm embarrassed to say we slept ALOT more than we should've on our vacation due to these comfy beds!  BONUS:  They have a really nice indoor heated pool/spa, gym and dry/wet sauna!  Downfall is you gotta pay $10 to use em.

Cons:  No real negatives except you gotta pay for internet and the gym/pool service.  Oh yea, there are some WEIRDOS all over downtown- homeless folks that look straight from another planet begging for change.  Kinda scary that I didn't see a single cop during my entire stay.  Bring mace!  

Hotel also has a restaurant Anzu that has really yummy oysters and STRONG drinks too!

07/09/09 | Link | Rating: 4.0
192. Deborah N.
My husband and I made 1pm reservations for Easter Brunch at Restaurant ANZU inside Hotel Nikko...we were pleasantly surprised that there was no wait. We were immediately seated at a beautiful window seat...Food was amazing but my 3 star rating has to do with housekeeping....  the window sill adjacent to our table was filthy. It's the small details that make a difference...total cost of our brunch including tip was $150.00...not small change - for restaurateurs everywhere pay attention to the DETAILS.!

15/04/12 | Link | Rating: 3.0
193. Mathman N.
If you want fancy without regard to price or quality of service, this is the place for you!  However, if you want your money's worth and care about the service you receive, I definitely advise you to never stay here!  
Here's the breakdown of my 2-star rating:

Ambiance - 4 stars, very fancy
Staff - 2 stars, 3 if they could speak English
Room size - 2 stars, bigger rooms at the Mayflower for less than half price!
View - 3 stars, nice but nowhere near the best
Amenities - 1 star, for the price you pay the only amenity that you don't get at any other hotel is a mini CD player (called a "stereo" by Nikko staff & their website)
Breakfast - 0 stars, no breakfast!!  Unheard of...

That pretty much does it, an average of 2 stars.  Since you have to PAY to use the pool and fitness center, I knock off 1 star.  Also, if you decide to stay here for whatever reason, be advised that you will pay much more than the rate that you were quoted due to the hefty "taxes" & surcharges upon checkout.
If you want no additional fees, friendly staff that speak English, FREE computer usage & internet, the same room size with more amenities, & FREE garage parking, then you should stay at the Hotel Mayflower!  Not as fancy, but WAY more bang for your buck!

12/05/10 | Link | Rating: 1.0
194. D N.
might not be a 5 star hotel, but 5-star in my book. stay at a lot of hotels in bay area and this has been the cleanest by far... which means something. Quiet as well. rooms are large and nicely done, staff is top notch. example- my wifi wasnt working well...they brought up an antenna that immediately solved the issue.... and not the hour u usually wait, but about 2 minutes. the area can be sketchy if u r not used to it... only reason to think about elsewhere. arigato for a nice stay nikko!

17/10/12 | Link | Rating: 5.0
195. Eddie N.
Stayed here awhile back. Great location. Rooms are nice. Wanted to do a late checkout of only 30 minutes but was told I could not. Most hotels I have stayed at gives at least an hour. Also could not check in until my friend who booked the hotel had arrived even though my name was under the room for secondary person. All in all. Great hotel. Horrible service. Will stay at other hotels for same amenities but better value.

14/05/12 | Link | Rating: 3.0
196. Colleen R.
My hotel of choice when I come to San Francisco. The rates tend to be more affordable than the other 4 star hotels in the area. Rooms are spacious...well spacious for San Francisco standards. The location is ideal and for those of you coffee nuts, there is a starbucks in the hotel! Why not 5 full stars? Well I find it sort of odd that they try and make you pay for the gym. I mean...we are guests of the hotel...sorry I dont wanna add any additional cost to my already pricey bill! Other than that the customer service is always on point, the rooms are quite comfy and the hotel is a hop, skip and a jump away from the best shopping in the city.

08/03/12 | Link | Rating: 4.0
197. Eduardo S.
I had such a wonderful stay at the Hotel Nikko. Staff was friendly, rooms were clean, check in was really smooth.

Really nice room, comfortable beds, nice bathroom and great view of the city. (stayed on the 19th floor) Oh and they have an indoor pool. (which is totally awesome!!)

The only thing that I did not like is that they charge you 10 dollars a day to use the pool and gym. No bueno :(

15/02/11 | Link | Rating: 4.0
198. Olma M.
Staying here was proof positive that I am, in fact, a pretty big deal ;-)

I had the wonderful opportunity to experience a ginormous Executive Business Suite with an absolutely breathtaking view of the city. Seriously, it was so stunning it almost brought tears to my eyes. Everything, from valet, to check-in, to room service was wonderful.

As soon as I entered the room, and just walked around in every possible space I could, I felt like a little kid! I turned on the audio/visual center to listen to the radio AND turned on the flat panel television, simultaneously, for the sole reason that I could!

I took a bath in the generously sized tub (it was not standard sized!), with the television on (a screen embedded in the bathroom mirror)... because I could!

I slept with all the curtains open to the view of our gorgeous San Francisco skyline... because I could!

I walked around and lounged in the bathrobe and slippers provided... because I could!

I turned on the heater in the living room, then promptly turned on the one in the bedroom... because I could!

I sat in every sofa and chair in the space, including the vanity chair (YES! there's a vanity area complete with a tri-fold mirror with lights built into the side panels)... because I could!

And the King size bed provided for one of the best night's sleep I've ever had.

Would I stay here again? If I could, I WOULD!

I'm feeling homesick from Hotel Nikko and can't wait to finally check out their spa and fitness center. I had access to the Imperial Lounge which was pretty fantabulous, too (free wine & cheese and free continental breakfasts provided here). And I can't wait to finally try Anzu Restaurant. Side note: they had a "Teachings of Buddha" book right alongside the Bible in the nightstand drawer. I liked that.

Perfect place to stay when you want to soak in Union Square.

13/12/09 | Link | Rating: 5.0
199. Lacey M.
This hotel rocks!!  I loved it the minute I walked into the lobby, with a waterfall cascading down the stairs.  The decor is Japanese-inspired modern, but also minimalist.  The staff were friendly, but not overly so.

Our room had an upscale feel, with lots of dark wood, clean lines, muted colors, and a huge flat screen mounted to the wall.  The bed and bedding were super comfortable, and had lots of pillows to choose from.  One complaint would be that the room was pretty small....but we didn't spend a ton of time in the room, so I guess that didn't matter too much.  I also didn't like weighted mini-fridge because there wasn't any room for our wine!

The bathroom was fairly big, and the shower was really spacious, despite the crappy water pressure.  I loved the style of the sink/vanity, and we always had plenty of towels.

The hotel is in a great location, within walking distance to tons of good restaurants, bars, and shops.  It's also close to the BART station, which is super convenient for travel to/from the airport.  I would definitely stay here again!

22/03/10 | Link | Rating: 4.0
200. Phyu A.
Very nice hotel. Stayed here with my boyfriend  for a short stay in SF and loved it! The Bart, cable carts and union square were literally a few minutes away. We are staying here again!

20/03/12 | Link | Rating: 5.0
201. Jana S.
Awesome rooms, perfect location, delightful bathrooms (yes, you read right) and a deliciously comfortable bed. To me, that is solid. Solid as a rock even.

We paid a little more to have the slightly upgraded room. Mainly, because I am weird and like to in a room overlooking the city, with a separate bathtub. The view was great, the bed was large, clean and comfortable and the bathroom was divine! Very modern, with a separate bathtub. I felt like a fish flopping around in this lovely tub.

The hotel itself is located steps away from Union Square and is in walking distance to most other areas. Parking can get a bit hairy, but that is the norm in San Fran. So, valet the car...that way no worries for you, and cheaper than paying 10 bucks an hour.

The hotel also features a wonderful Sushi restaurant. We actually had dinner somewhere else, but stopped here for some drinks at the bar. The bartender was very friendly and the menu looked wonderful. A bit pricey, but it is about as fresh as sushi can get. The fish is cut fresh directly from the fish. Yum yum yum, next time I shall indulge.

Overall, this hotel is awesome. I would stay here TEN times over the Hilton or places of that sort. Trust me on this one...

31/12/09 | Link | Rating: 4.0
202. Christina J.
This hotel is TERRIBLE.... I cannot emphasize that enough..

First of all... Parking is $10 an hour... Really? Wow..

I go park where the valet guy tells me to. I get out of the car and ask him where I unload my equipment.. Okay I went here to DJ a winter ball so I wasn't exactly a guest. But seriously, I've done tons and tons of halls and hotels but this hotel was the worst staff at work.

He tells me to go through the door.. While he talks to me he trips off of the sidewalk staring at my BOOBS.. I'm wearing a dress so I don't look down dressed but come on. I did not come here so you can get a peek!

Then some "coordinator 1" tells us to go to the loading dock if we had a lot of stuff which we somewhat did, so we start filling up the cart but manage to pack it for one-way trip since the hall is on the 3rd floor! Very inconvenient.. Then another "coordinator 2" comes and tells us we can use the guest elevator since we were closer to it or we would've had to go all the way around the building with a filled up cart. So we are relieved and went up to the 3rd floor.

When we get up,
I literally get bitched at by the #1 dude.
He says "What happened to the loading dock?"
My partner goes "Someone told us to bring it up this way since we were closer"
Him: YOU ARE NOT SUPPOSE TO BRING THAT THIS WAY!!! YOU WERE SUPPOSE TO GO TO THE LOADING DOCK"
My partner: But we are already here what do you want us to do?
Him: DO WHAT I TOLD YOU TO DO!!!

Wow.... Really? You want me to go back down and go around the building and go back up? Nah uh you crazy man you must be insane
At this point I am shocked at this situation some supervisor dude (I later find out that he's a head of security oOooo) yelling at us.

I don't see no CEO on your badge.. But really you are a dick. Never met someone as rude as you even though I came here to work. I can just clearly imagine how you treat your other employees

Okay first of all, if you would've kindly let us know which way to go when we were down stairs instead of just leaving us hanging, we would've not been on the wrong elevator for one, we so would've been your future guests only if you and your staff were not ignorant (I have a huge family and word of mouth goes a long way which is why yelp is so powerful)

Also this hotel reeks in general.. Extra charge for pool, internet, wifi for what to pay employees that doesn't know how to give directions and not give a helping hand when needed? I would not come here to stay nor would I recommend to anyone. Zero star if I could.

05/12/09 | Link | Rating: 1.0
203. Marisa O.
This hotel is amazing! It's beautiful, quiet, the location is great, and the service is FABULOUS! Starbucks right downstairs, and located so close to the MUNI/BART Station.
We got in San Francisco at about 8:30 am and check in time is usually around three or four, but we requested an early check in, and they were so wonderful to give it to us.
Then, we had a leaky toilet, and they immediately sent someone up to fix it. Also, they have one of those weight sensitive mini-bars, but we needed a space in the refrigerator, so we called housekeeping, and they brought one up immediately.
No additional charges, and a late check out to boot.
Super helpful front desk workers, and a great room, very spacious for union square, if I could give it ten stars, I would!

20/02/10 | Link | Rating: 5.0
204. caroline s.
Good, but not great.  I have been spoiled though.  For the best hotel experience EVER, it has to be the St. Regis, in SOMA.

Hotel Nikko just isn't as polished, as I had hoped.  So, really, it's not a level playing field.  

However, it's better than the Marriott, W and the other usual suspects.  I was happy with the hotel, but there wasn't the 'wow' and feeling of sanctuary, when you are at the St. Regis.

14/03/11 | Link | Rating: 3.0
205. E C.
This is by far the nicest hotel I've stayed at.  My bf at the time and I stayed there for a night.  Since we arrived early, the hotel allowed us to drop off our bags free of charge. So we could freely roam around Union Square.

We walked up to the check in and we were greeted with a warm smile (usually it would be a suspicious look since we both look young for our ages.)  The lady behind the counter checked us in and said that she arranged for us to have the corner room.  

When he and I walked into the room, we were completely blown away.  It was a comfortable corner room with a killer view.  2 out of the 4 walls were large floor windows.  This was during Christmas, so we had a nice view of all the lights in Union Square.   It was very romantic.  
The bed was the most comfortable hotel bed I've ever slept on.  It was a king size bed with fluffy large pillows.  I slept very well that night (I usually don't in hotels.)  The bathroom was extremely spacious and well lit.

A very convenient feature is you can check out on the TV and leave the keys on the desk.

I definitely would stay here again for a weekend getaway.

13/11/08 | Link | Rating: 5.0
206. quynh n.
This is a review for the champagne brunch at Anzu in Hotel Nikko.

I've been here a couple of times before and I never complained about the price or the food (never great, never bad). However, this time, I  noticed the meager food selection and the $48 price tag per person. The only seafood was shrimp cocktail and the breakfast selection comprised of mini hotcakes, sausage and bacon. There was an omlette guy too but he looked bored and tired so I didn't want to bother his slumber. Needless to say, the highlight of my mother in law's birthday brunch was the green tea she ordered at the end of the meal.

27/09/10 | Link | Rating: 2.0
207. Monica S.
We stayed here for 2 days on the week of our wedding (since we gave up our apt to the fam.) I wasn't blown away at all. I was under the impression that this hotel with a Japanese name would also have rooms with a Japanese influence. Not true..

The rooms were blah.. super blah.. no character at all AND small. They have good deals if you don't care about the room.. I like to be able to move around.. The size and style was definitely not up to par..

26/04/10 | Link | Rating: 3.0
208. Kenny L.
Wow. Fancy schmancy!

I came this week visiting a friend that was in town and this was where she was staying for two nights. You have to give it to the Japanese for the upkeep of standards here. I even noticed actual Japanese guests while I was waiting in the lobby.

Inside the room it was very spacious and comfortable. She said that she even got a decent deal with the holiday season being mostly over. Very central to everything in Union Square and public transportation hub like BART and Muni.

Didn't check it out but if you go up even further on the elevator, there is a level where you can check out the bay/city view!

09/01/10 | Link | Rating: 4.0
209. Leanne S.
I got a great rate here through travel zoo Sometimes when hotels are cheaper you wonder just what you're going to get. I was pleasantly  surprised, it was huge!! Probably one of the nicest, most modern hotel rooms I've stayed in.  It was absolutely perfect for us three ladies. There was even an area outside the bathroom to put our makeup on. I know that doesn't sound like anything too fancy but trust me when you have three women in a room it's a great thing!

We didn't spend an awful lot of time in the hotel and therefore didn't use the fitness amenities but at a rate of over $10 / day to use them I'm thinking we probably did okay with just walking in SF instead. Fantastic location - made all the hot spots highly accessible.

Customer service was also great. After a day of staying at the hotel I had already received an email inquiring about my stay.

The only negative would be the deposit they put on your card - $400 hold. Seems a little excessive.

19/09/10 | Link | Rating: 5.0
210. Taj A.
" Could it be? , I, like you " - Morrissey

I wasn't expecting to enjoy you so much, Nikko. Had a helluva time trying to locate your entrance. Upon checking in, I noticed you were having a 10 am fire alarm. The morning of my birthday. Wow. Thanks. I even wanted to drink at your bar, but there was no bartender. Why are you hiding? I just want to party, really.

I'm simply not patient sometimes, and the valet guy was cordial and pleasant. The concierge informed me that the fire alarm would not be heard on our 19th floor. The bartender ultimately appeared, poured generous ketel one's , and my close friends arrived to have a nice little party for my birthday. (The bartender even let me check out the jazz room, 160 person capacity, I would love to check out a show there).

I didn't get to check out your pool or weight room, but I can't thank you enough Nikko. You're good to me, so I shall return. Thanks for great Sunday night.

04/01/10 | Link | Rating: 4.0
211. Cristine I.
I chose this hotel for a special weekend stay in the city a few months back. The hotel lobby isn't very impressive, it looks like they revamped it into a new management with a new name because that's exactly what it looks like...a second hand hotel. The bellhops offered good service, as well as the front desk who happily obliged my request to be booked at the highest floor possible. We were able to get an awesome view of union square facing macy's.

They do offer parking but at a costly price. If you're looking to park closer and cheaper there's a parking garage right across the street for around 30 bucks a day/night versus the 50 something they would charge at Nikko. For an extra 10 bucks a night you have access to their indoor heated pool and spa, nothing exciting but a pool in sf, why not?

As for the rooms themselves, they are smaller than usual but great bay windows, chaise lounge, modern decor and really clean! What I loved about this hotel was the bathroom. Upscale looking tiling and glass shower and they offer a separate bathtub! A large separate bathtub with a detachable sprayer head was what got me. Loooved it! Rare find in a reg hotel room.

I do recommend this hotel because of their service, cleanliness, large bathrooms, good views, and modern decor. The prices are moderately high but for me its worth it and they offer specials for yelp users too.

14/10/10 | Link | Rating: 4.0
212. Django B.
I did not get a restful night of sleep here. The air system in the room would come one every 5 minutes and was loud enough to keep me from getting any solid sleep and turning off the air made the room uncomfortably hot. The toilets are very loud when they flush so it's easy to wake up anyone sleeping in your own room AND you get to hear your neighbors flush all night as well. The doors (including the bathroom door) is spring loaded and loud to close. The fridge in the room is entirely laden with minibar warez. It's so full, in fact, that you cannot possibly fit anything of your own in it. The in room TV system is by far the worst user experience I've ever see on a TV, with no way to bypass it.

21/03/12 | Link | Rating: 2.0
213. Amanda S.
Just wanted to update my already happy review:
Called in at 3pm yesterday to make a reservation for that night. I hadn't been there for a year but my information was still on file and I chatted with Eric at concierge when I came to check in.

I was accommodated for in style with short notice.

While there we ordered half a bottle of champagne - 15 minutes later I got a call from room service saying they were out of the bottle I requested and would give me any other bottle I wanted for the same price. That's amazing service!

In the morning we went for a swim and enjoyed some complimentary fruit.

I'm a huge fan of this hotel. And even if I live in the city this is always such a nice place to come and relax and get away from everything. I'll be back!

21/06/10 | Link | Rating: 5.0
214. Laura G.
I am born in the Year of the Pig.  

Staying at the incredibly well located Nikko (a Japanese themed boutique hotel), is an absolute validation of me rolling in the luxury.  

From the moment you check-in, and are handed a warm towlette with which to cleanse yourself, the consistently personable valet service, and the impeccable front desk staff.  

I am sure that better prices for other hotels are out there.  I am not blind to William Shatner's mug conveying this information to me.  But for my money...& it is MY money.   At the end of a chilly San Francisco commute, my sigh of relief sounds like, "Nikko".

21/06/10 | Link | Rating: 5.0
215. Christa A.
Pretty fancy. It appears they are keen on the internet deals so I would recommend trying to score of those things. I love how centrally located they are to the entire city.
The pool area with amenities was very nice.

16/06/10 | Link | Rating: 4.0
216. Mason G.
They "claimed" that they screwed up the reservation and then were *amazing* dicks about it, being incredibly aggressive and angry and then the two guys behind the counter began demanding an extra $100 up front to "redo the reservation by hand", even though I had the confirmation email on my phone and showed it to them.  It felt like a giant scam, quite honestly.  The entire encounter was incredibly low class, and I felt like these guys were trying to make a few bucks for themselves.  I cancelled on the spot and went across the street to the Hilton, where they were much more professional.  BE WARNED: DO NOT STAY AT HOTEL NIKKO!!  It may have once been a nice place to stay, but that simply isn't the case anymore.  They might be large enough that losing a $400 sale is a drop in the bucket, but with SO many fantastic hotels in this city there's simply no reason to waste your money here.

07/07/12 | Link | Rating: 1.0
217. Jc M.
Stayed at the Nikko last Oct for business and it was superb. So much so that I am returning this coming weekend with my wife and hope the experience is as good as the last.

10/09/12 | Link | Rating: 4.0
218. S S.
Not the best hotel I've stayed at but a few steps up from the Hilton.  I can pretty much stay anywhere, although I'm a bit spoiled when it comes to hotels, as long as the bathroom and beds look and feel extremely clean, I'm open.

We stayed here for 3 days on the 19th floor corner unit.  Most corner suites have panoramic views.  The initial room we were booked for had an obstruction with the view because of some crane-like contraption left at the bottom of the window on the outside.  So we called, complained, and upgraded our room with a discount.  Not bad as I figure any great hotel would compensate their patrons with discounts due to the hotel's incompetence.

Got to the new room and the layout of the bathroom was much better, modern, spacious, and clean.   Living room was very spacious and modern looking but really cheap furniture for a hotel of this caliber. They have micro-fiber robes that were really thin and felt soft but not plush. Flat screen tv's were nice but the picture was horrible. They have high def tv's and are still running low def cables through them. I would've been better off with bunny ears.  We called the front desk and had to have 2 technicians come and try and get a picture on our tv.  It was at least several hours out of our time waiting for the techs to come and try to fix the darn tv and run back and forth for parts.  It was ridiculous that a high end hotel such as this was still using some ice-age cable service with their high def tv's.  After all, isn't this a Japanese hotel?  Shouldn't they be at the forefront of electronics???
Several hours go by and no changes in tv reception.  The front desk never even offered compensation or upgrades for this BS.  Not that we asked but seriously, after having to send two different cable techs to come and "try" to fix the tv over the course of 3 hours, wouldn't you, if you were a hotel attendant, offer your patrons some sort of compensation for their inconvenience? Another sign of a wanna-be high end hotel that doesn't know the first thing about high-end service.

I should've known that this hotel wasn't going to be all that great because I noticed that the decor was mediocre and almost seemed like a low-end, wanna be art display at the valet entrance and toward the elevators.  There were tv's mounted inside the walls behind glass walls and the tv's were still TUBE tv's lol and NO, they weren't trying to go for the retro look.  It just goes to show that they skimp on a lot of amenities.  

Highlight of this room was the view, the Starbucks at the bottom of the hotel (not including the never-ending pan-handlers), the sheets and bed was luxurious, had a vanity/makeup sitting area, little wet bar with complimentary coffee, nice, clean, soft towels, tv in the bathroom mirror (even though it was a tiny tube tv lol) and seemingly clean gym.

If I had to choose a hotel in this area again, this would probably only be in the middle of my list. Comparatively, service at the Mandarin Hotel was much more high-end than this.

22/04/11 | Link | Rating: 4.0
219. David C.
New Years Eve Edition

A friend had wanted to check out this hotel for New Years Eve so I booked with him.  I was very impressed with this hotel, it was very new and nice.  He had booked a King, and I booked the a Queen.  The queen was priced at $249, but I think we got a "Wednesday" price rather than a price hiked rate.  One nice thing about his King, it was a bigger room with a fridge and he was also in a corner unit, so he had two window walls.  We were on the 8th floor which reduced a lot of noise from the street.  Occasionally you could still hear a honk or two, but i'm not sure you can get high enough to silence that.  Two more bonuses are: Starbucks is attached to the hotel and their restaurant Anzu was delicious.  

The only downside I experienced is that their room doors do not block the outside sounds from people passing by.  I could clearly hear people talking while walking to the elevator.  So tip is to try to ask to be farther from the elevator, for less foot traffic.

Funny thing about staying on NYE, is that they have a "No Partying" policy.  So hopefully this review will inform you before you think you can bring the party back to your kick ass room.  They make you sign this form, and then gave us plastic wrist bands that would allow you go get back into the hotel after 10:30PM.  No wrist band, no entry.  Just a heads up.

WIFI: They do have it, but it is $14.95 per 24 hours.  Didn't get to try it so I'm not sure how good it is.

01/01/09 | Link | Rating: 4.0
220. Helene K.
I haven't actually been a guest at Hotel Nikko, but this review is more for their large quiet lobby; it's nicely tucked away off of Union Square/Powell Station, so not many people know of the lobby as being a good place to have a quiet conversation. They even have a Starbucks next door, so people can quickly grab some coffee and then go chill in the Hotel Nikko lobby for some time.

The chairs are comfortable and the scenery outside is nice. I've come here many times with my Japanese friends to sit, chat, and work on some tutoring. It is my secret haven sometimes to get away from the craziness around downtown.

03/12/08 | Link | Rating: 5.0
221. Tiffany C.
I love the location of this hotel, but I thought the room was a bit cramped with the king size bed taking up most of the floor space.  That's basically my only complaint.  The view was gorgeous and the staff is very friendly.

The hotel itself is very beautiful and there's a Starbucks downstairs!

26/10/09 | Link | Rating: 4.0
222. Ben A.
This is a nice hotel, but it's not *that* nice. Especially when you consider the price and the neighborhood in which it's located (I made the mistake of parking at a public lot at block away had to wade through an abnormal amount of homeless people, even by San Francisco standards).

On the plus side, the staff is very nice. I love the Japanese touches, such as when they hand you back your credit card with two hands. Also, you can get bento boxes delivered to your room, which are amazing.

Verdict? A cool hotel, but you can get a room down the street at the Omni Parker for less (the Omni is slightly more upscale and in a much nicer neighborhood, in my opinion).

10/10/11 | Link | Rating: 3.0
223. Cyrus T.
I love this hotel.  The service is excellent, location is convenient to everything, the rooms are beautiful, they have a 4 lane lap-pool with Jacuzzi, a huge gym with locker rooms, etc.  you'll pay a pretty penny, but in general it's worth the cost.

13/06/11 | Link | Rating: 4.0
224. Jessica M.
Why aren't there more Hotel Nikko's in the world?! The staff is perfect, rooms clean and spacious, restaurant great, and the indoor pool is Fantastic. The gym is clean with the perfect amount if equipment. When you park your car you go in and have to go upstairs to check in, it's wierd. The hotel is all marble and gorgeous.

30/07/12 | Link | Rating: 4.0
225. Kelly O.
I just returned to this hotel, after visiting here years ago when in SF on business. I recall loving the sushi restaurant, and I was quite pleased that our conference was located here this week. I have to say- and understand that my opinion is coming from someone that travels virtually every week for business and stays in a wide variety of cities and hotels- I have been rather underwhelmed here and quite surprised by some very simple 'perks' that I usually find at other hotels. My first clue came when I tried to check out the hotel website to SEE what the rooms looked like, the gym looked like etc. In 2011, to have like ONE photo of each accommodation on your website- that's a huge marketing miss. (Yea I'm in the business of marketing, so it bothers me even more) When I checked in, the front desk staff - well, it was an efficient check in but not WOW on the service or welcome factor. They have a "gift shop" to the left of the registration desk and it is basically a ROOM with some chips, water, sodas and such - but the door is locked and you have to be buzzed in. I don't get it. I was happy with the size and decor of the room and the bathrooms are very roomy with good towels and nice toiletries. When I went to sleep the first night, I was rather surprised that the BED (mattress) was pretty old school. Again- keep in mind I travel every week. Most hotels, the good ones, and even the boutique ones, have the REALLY GOOD "heavenly bed" type mattresses....this mattress is hard and so not comfortable. The pillows were all on the firm side which is not my bag but also not necessarily a negative thing for many. The air conditioning - I have to say - I have it on full blast at 60 degrees and it is BARELY cool in my room. Now- granted, I like my room cool....so others might not be bothered by this, but the fact that I literally cannot get it any cooler in a city that is NOT Phoenix or Miami-- that disturbs me.  I plan to use the hotel gym and I am a bit put-off by the fact that they promote a 24 hour gym "available to Imperial rooms for free and $10 for others" - and again NO PHOTOS OF THE GYM?? How do I know if MY room is "IMPERIAL" this seems sooooo bizarre. Imperial??  The room also has no iPod docking station but a CD player. Really? Who brings CDs on a trip?? in this day and age, everyone has an iPod.....huge miss. They offer wi-fi and of course they charge for it at $15/day. Absurd. This is why I bring my Verizon Broadband at $60/month.
I also checked out the Yelp reviews for the sushi restaurant in this hotel and most were negative so guess what? I went to Sanraku and LOVED It. I highly doubt I'd choose to stay here again, it simply isn't worth the $200+ a night pricetag. I stayed at the Best Western Hotel California last time- very boutique-y and a bit noisier, but I was fine
with that over here where so much seems to be missing.....bummer. Wanted to update my review here, now that I've been here a couple nights. Today I want to update my review for a couple reasons. One- I always do this after I've been at a hotel for a while and two, our conference is here at the Nikko today and I've been really wowed by the activity of the staff in social media. To me, this shows an interest in improvement for the customer experience. LOVE this.
I have to say that the room service staff is exceptional. Each morning my breakfast order was taken promptly and courteously and arrived FAST and exactly as ordered. If you've seen some other reviews of mine, you know how it bothers me when my order is wrong. I also ordered the chicken sandwich at lunch, freaking amazing.
The housekeeping staff is not annoying like other hotels where they bang on your door at 7am. Our event here at the hotel has been very good- and the wi-fi WORKS. Hello  earlier in the week at another hotel (chain) the wi-fi was non-existent.
And follow @hotelnikko on Twitter. I like to see that they are paying attention to feedback. The point is not that a hotel or restaurant makes a mistake or is missing something, the point is they care and want to do better. I am so happy to see they are paying attention and they care.
Also a lot of the hotels I've stayed at recently DON'T have a fridge or mini-bar. I don't know WHY. This hotel does and they do provide water bottles in the room- another must have that I've missed on some previous hotel stays with other brands/cities.

01/03/11 | Link | Rating: 3.0
226. Bo L.
Like the rating say - Meh. I've experienced better.

I stayed on the "imperial" floor, the room was clean and fairly nice, but nothing to write home about.

On the nice side these floor have large TV's, though I imagine most visitors would be out enjoying the city anyway.

On the bad side, the check in staff seemed inexperienced, however since this hotel do seem to cater to Japanese clients, maybe the counter staff simply did not understand me well.  I have problems communicating with the staff checking in and checking out.

I booked on the hotels own website, 1 room with TWO beds, however was put in a room with a king, when asking for the room I had booked, they said the service I had used did not tell them about this request. (their own site).   They also said they did not mind upgrading me to the room type I had booked. some upgrade.  Please tell the front staff to say meaningful things instead of "upgrade" me to what I paid for.

When I checked out the valet had not been paid by the hotel even though the hotel had charged me, and asked me to pay for the parking.

The restaurant experience awkward, i hate being seated and having the waiter leave 3 place settings on the table.

The Valet experience seemed _very_ rough and while friendly rather unprofessional in general. when the car pulled up I put my suitcase behind it and opened the trunk, they valet guy got out of my car, gave me the key and closed trunk, then walked away with my suitcase sitting my the bumper and me again opening the trunk.

Bottom line - its a good nights sleep, the hotel is far better than a motel six,  but for the room rate they need to put on a better show. I find it to be a good bed and room but the staff drops the ball big time.

21/12/10 | Link | Rating: 2.0
227. Bala K.
good service and nice place

23/02/14 | Link | Rating: 5.0
228. J H.
Very nice hotel all around- staff are friendly, accommodations are comfortable, little touches like fresh lemon water and lime water available at all times in the lobby really added to the comfort.  

The imperial lounge level is very nice and adds perks like a balanced continental breakfast-- lots of fresh fruits, hard boiled eggs, toast, pastries, coffee/ tea, as well as wine and cheese nightly from 5-7 pm.  Room was more spacious and beds were very comfortable.  

SF overall has an enormous homeless population that are present on the streets at all times.  Around this hotel is no exception.  The people were harmless and generally stayed to themselves.  

The hotel is convenient to a lot of restaurants and shops.  It's a couple blocks off market street and we walked to the Powell BART station easily (about 2 blocks) when we wanted to use public transit.  

I would stay in this hotel again, although it is not inexpensive.

28/10/12 | Link | Rating: 4.0
229. Alisha H.
I went to brunch here for a friend's birthday this past Sunday and I was disappointed.  The brunch was overrated.  While the food was tasty; the variety was lacking.  The variety of food selection is much better at Hs Lordships in Berkeley.

One thing that really stood out was lack of detail.  I received a couple of slices of prime rib from the carving station that were cooked medium.  I was told to send the prime rib to the kitchen so the chef could make the slices well done (since the carving station was out of well done meat).  I sent the prime rib back twice and it still wasn't done.  The wait staff never came back to check either time to make sure it was done.  The first time we had to flag her down in order to send it back and the second time after flagging her down it took her awhile to come back and get the meat to take it back to the kitchen even after bringing it her attention.

For this to be an upscale Hotel the wait staff should be far more sensitive to the patrons needs and the restaurant chef should be able to cook a piece of beef to the customer specification.

20/12/10 | Link | Rating: 2.0
230. Debbie P.
Oh Hotel Nikko, you are one of the places that really sticks out in my head when I was going through my infatuation with the city phase.

First time waking up here I felt like I was sleeping on clouds, I actually thought I was dreaming when I woke up with a huge flat screen TV in front of me and a down comforter that I want buried with me when I die. But no, it was not a dream! My friends and I had met some baseball players in town from NY and we were lucky enough to stay in this luxurious place.

So fast forward about 6 months, my friend from out of town was staying in a huge suite here. Once again I was lucky to stay all weekend with him in this amazing space. The windows were huge, I was able to see the whole city, the bathroom was probably the size of my living room, and the best part of my stay at Hotel Nikko are the beds, the sheets, the pillows!!!

I've even slept on the floor at Hotel Nikko before and it felt amazing, I swear the sheets they use have pieces of heaven in them.

Because all of my stays here have been very spontaneous and out of the blue, I don't think I'll ever make an actual planned trip to stay here. I want to keep this lil gem in my memories as the fanciest place I end up on those random nights.

06/10/10 | Link | Rating: 5.0
231. Sophie C.
Loved this hotel! Stayed here for 4 nights late May. Upon arrival our queen sized bedroom wasn't available yet, so they gave us a free upgrade to a bigger room with a king sized bed, nice! The room was big, clean and the bed was so comfortable with about 12 pillows on it. Bathroom big and clean too, tv was huge with lots of options.. all in all a great experience. A really good location to for exploring the city, you're right in the center. There is a Starbucks connected to the hotel as well. Only downside was you had to pay for internet... Another plus was the chilled water in the reception with lemon, lime or slices or oranges in them. Lovely, will definitely come back and recommend.

06/06/12 | Link | Rating: 5.0
232. Vera S.
lm a guest 0f sf. l was happy and laughing  coming back from my day in down town sf. great monaco
hotel... and spilled coffee on my pants.... l decided to go to bathroom of nikko hotel to clean myself up... because coffee l got in the great starbucks in the  same building ..
bathroom didnt work in starbucks and l went to wash my pants in nikko hotel lobby bathroom..... security guys  /nate and black guy with him / came in the bathroom and
instead 0f offering me room with dryer..... where l could dry my pants... they wanted to call police.......

l hope no great people will stay in that hotel until they fire nate and his black friend
and person who gave them directions......

hospitality.... is not a jock......

07/07/12 | Link | Rating: 1.0
233. PJ S.
Updating my review on Hotel Nikko. "Nikko Gal" sent me a note saying that the hotel was so sorry that I'd received terrible service and "we will take this opportunity to meet with our valet company and  will work with our Front Desk staff to ensure situations like this do not occur in the future." Okay great. But Dear Hotel Nikko since you are reading this, the only thing that would have made up for the complete failure of your company to provide Valet Parking would have been to offer a refund for the day of parking on which you a) misplaced my car and b) failed to bring it out when I requested it. You did not provide the service I paid for plain and simple.

I've read the other reviews about the Hotel and several other people had bad experiences with the valet parking, other people found the rooms to be dirty (the carpet in our room was not that clean either) and then two people said their rooms were burglarized! I don't know how much more poorly a hotel could perform. Wish we had read the reviews before coming here. Lesson learned.

20/11/10 | Link | Rating: 1.0
234. Whitney C.
The boyfriend and I trekked up Highway 1 all the way to San Francisco. We made reservations on Travelocity using their "Secret Hotels" discount and...I was a little afraid we were going to get stuck in a terrible hotel. The price was low for such a great location! I was picturing that pensione scene in Just Married....Okay, mind you this IS San Francisco, so it's not Super 8 Motel cheap, but it WAS {just} under $200 like another Yelper mentioned.

BUT, I was {very} pleasantly surprised when we walked into the lobby. The staff was friendly and offered us an upgrade. The room was nice, clean and the bed was super comfy. I still think about that bed :D. The bathrooms were amazingly clean and updated. And the location is great. You can't beat it. Close to all those "touristy" spots, but not so close that you feel like you're surrounded by people in white sneakers and visors and fanny packs...

17/09/11 | Link | Rating: 5.0
235. Erik S.
The Hotel Nikko would receive a solid three star review if it wasn't for the excellent service of some of the bellmen. I stayed there because I got an excellent rate through Jetsetter. They cater to a primarily Japanese crowd, but not in an overbearing way. The entrances to the hotel are a bit odd, but that wasn't a big deal.

When we checked in, the front desk asked me if my wife and I wanted to upgrade our room for $20 a night. They said it came with free internet and access to the health spa. I asked how much the internet was if we didn't, and they told me it was $15. I thought it might be nice to be able to use the gym, thinking that such a nice looking hotel would have a nice gym, so we "upgraded."

Before I go on, I should say that I hate it when nice hotels nickle and dime me. $15 per day for access to the internet? Oh, and they forgot to mention that that access was only for one computer, not for the room, so I was left internetless for the weekend. Anyway, by the time we got up to the room, I was a bit annoyed, but the room was nice enough. The bed was comfortable, and while the shower in the bathroom was quite small, the bathtub and the rest of the space in the bathroom was quite nice. The room was generally clean, though there were a couple of what looked like red wine stains in one of the blankets. The sunshade in the room was also torn in places. The rest of the room was pretty nice though. It was comfortably spacious and everything was in order for the most part.

So the gym absolutely sucks and I felt bad that I gave them money for it. It has roughly 5 elliptical machines and 5 treadmills. It also had a few small freeweights, a smith machine, and that's about it. Not quite the nice health center it was billed to be. The pool looked OK, but it's not anything spectacular. The internet went out one night, but the ATT serviceprovider was quite helpful and we resolved the issue within 30 minutes. The hotel did charge me for the phone call that they transferred me to, but when I brought this to their attention, they removed the charge.

So far, it's been a three star review. The one saving grace at this hotel is the presence of some pretty great bellmen. Each time I went out to catch a cab, they were helpful with the bags, they asked where I was going, passed that along to the taxi driver, and were just generally friendly and helpful. It was really appreciated. They deserve 5 stars.

13/02/11 | Link | Rating: 4.0
236. Antoinette T.
My husband and I needed to get away from our city, and wanted to be in our favorite city for a min-vacation with the kids.  We also wanted to decompress and relax so we decided to stay at the Nikko Hotel.  A good spot to "get away" without having to 'get away'!  

Reasons why I love this hotel are:
1.  Indoor swimming pool w/whirlpool in December, that's a major +!
2.  24-Hour Health Club w/state of the art nautlius machines, another +!
3.  His/Her sauna AND steam room, ++!
4.  In house Starbucks, well...Obviously +++!
5.  Two blocks away from Union Square on Mason between O'Farrell and Ellis Streets near H&M, Gap, Forever 21, Sketchers, and Aldo's.  The Galleria is also about four blocks down towards Market.  
6.  Foley's Irish Bar w/live band on a Tuesday night was perfect for a last late night cap.
7.  Rooms are VERY nice for the price, the bathroom was HUGE, and simply COMFORTABLE.  
8.  The hotel workers were VERY helpful.  
Overall, stay was perfect and relaxing.  I wish we stayed one more night.

22/12/10 | Link | Rating: 4.0
237. Catie N.
I like this hotel. Last night was the second time i've stayed there. The location is completely convenient and the overall decor of the hotel is actually quite calming. Stabucks is located just downstairs, the hotel bar is swank swank swanky, and the restaurant Anzu is really good. The rooms are clean with semi modern/chic decor feauturing calming art and panoramic windows. The staff at the hotel are super friendly as well. However, I did dock you a few stars for the following reasons:

-Only 1 person during rush hour check in manning the front desk...hmmm...
-Bathtub seemed a little filthy...I kinda wanted to go to the local Walgreens and scrub the damn thing myself before taking a bubble bath lol
-Our TV was not cooperating....although a lovely flatscreen, some of the channels did the wierd line thingy...I shouldve smacked it.
-Corner room was smaller than anticpated

In any case, this place is OK in my book but would much rather stay in the Monaco a few blocks away.

31/01/10 | Link | Rating: 3.0
238. Candace B.
Location great-close to the Bart, and all things Union Square and more.
This is our first stay, and will definitely return!
We upgraded to a king bed for a 4 night stay.
Quiet, comfortable, with a pleasing contemporary decor.
Great service, and wonderful concierge experience.

09/01/12 | Link | Rating: 5.0
239. Summertime L.
Not impressed. Super stuffy rooms (and we had a corner one.) Windows don't open and there is no fan in the bathroom. Feels like the down pillows and comforter are filled with dust mites--I had a rash on my face every morning that went away each afternoon, and both of us were super congested. Health club is an additional $20 per person per day. The most unforgivable issue however was the dribble of water pressure. You would freeze trying to rinse off in the shower. Super-duper pathetic. I would rate this as a 3 star hotel. Very friendly and helpful staff, but not worth the money they charge for a room. Look elsewhere.

27/11/12 | Link | Rating: 2.0
240. Rachel S.
I really wanted to adore Hotel Nikko, I really did.  However, they made it really hard at points to understand what all the rave is about.  So this review is split into two parts: a four star review for their services during the weekend-long conference I attended there and a two star review for their hotel accommodations.

Okay, so first the four star review for their conference services.  I attended the CIIS "Expanding the Circle" conference at Hotel Nikko.  The conference was from Thursday to Sunday and Hotel Nikko did a fabulous job.  There was breakfast every morning, drinks and snacks throughout the day and a cocktail hour on Friday evening.  Everything was clean, staff was attentive-- to the point where a staff member walked around with a four note xylophone and softly announced that the plenary presentations were about to begin.  

Each conference room was well stocked with easels and pens and had water available in the back.

One star off for none of the "break-out" rooms having any multimedia access.  It would have been nice to have computers and PowerPoint available if desired.  It's 2011, Hotel Nikko, most presentations have some form of media, so help a conference out and hook up some computers and projectors.
__________________________________________________­_______

Okay, so now onto the two star review for their hotel accommodations.

***Warning, some of this might be nit-picky, so if you base your experiences on broad brush strokes, then just move on because this will piss you off.***

My partner and I were able to get a conference discount for the Hotel Nikko, but the only rooms they had available when we booked were the Petite Queens.  Now I have read a couple reviews here that say the attentiveness of the staff changes considerably based upon the room you book, and I have to agree, this was NOT the "Hotel Nikko" experience I keep hearing people talk about.

First, when we arrived, our room wasn't ready, so we decided to take advantage of the bell hop service and check our bags at the front desk.  From the start, my intuition was telling me to hold onto my backpack (which had my MacBook, my school books, my thesis and my flash drive-- not to mention my car keys, etc.), but I decided that I needed to stop acting like a country rube and just check my bags so I wasn't lugging a 40 pound backpack around for hours.

During the lunch break for our conference, we went by the front desk, was told that our room was ready and our bags had been taken up.  We went up to our room and lo and behold guess what wasn't there... Yup, you guessed it, my backpack.  Now I take full responsibility for not holding on to it.  It was stupid to have very valuable stuff in it.  I presumed, however, that the Hotel Nikko is used to dealing with clients who have luggage that cost more than my computer, so I trusted they wouldn't screw up with a JanSport backpack.

After losing my mind during the elevator ride back to the lobby, I calmly told the front desk about it, and after going downstairs for 15 minutes (why was he downstairs in the first place), the guy at the front desk located my backpack.  When we got back  up to our room, we realized that the bell hop had put someone else's bag in our room.  I call party foul on Hotel Nikko for that one.

The rest of the stay was pretty uninspired.  The view was nothing special, unless you like being a voyeur and watching the people at the Parc 55 jumping on their beds (seriously).  The cleaning was, well, uneven.  The bed was freshly made the next day and they even folded my pajamas (but seriously, I don't want some stranger touching my pajamas).  Here is the weird part, there were those little attentions to detail, but they didn't empty the garbage and while they did change out the used glass, they left the water-stained, wrinkled coaster it was on.  Also, is it too much to ask for a reading lamp?  Neither side of the bed had reading lamps so when you turned out the light to go to bed, you had to pray you weren't going to bark your shin on the desk chair as you fumbled your way through the dark.

Finally, and I know this is bizarre, but seriously, could you make the elevators just a wee slower.  I know that they pride themselves on fast service, but seriously, by the end of the trip, I dreaded going up to my room because it would make me motion sick to the point of nausea (I would have considered the stairs, but we were on the 12th floor and I am fat and getting old).  If those things had gone any faster, I am pretty sure those doors would have opened up to the land before time.

All in all, I am ambivalent about my stay at the Hotel Nikko.  As the host of our conference, they were second to none.  As our hotel accommodations, they definitely left me wanting.

06/03/11 | Link | Rating: 3.0
241. Delphia W.
I stayed here on a business trip in San Francisco and LOVED IT.  The room I was in was beautiful and the decor was completely updated and made it such a relaxing place to be.  

I also liked how close the hotel was to nearby shopping so I could adventure out in the evenings and not stray too far.

The only thing I would warn about is DON'T TOUCH THE FRIDGE!  Unless you really need something from it.  But otherwise don't try and put anything inside unless you call the front desk.  I opened it, and I am not a slow person, but somehow in placing a beverage lightly in the cold part of the refrigerator (the top was just a shelf and not refrigerated?) I managed to charge $300 to the room.  Which they very quickly took care of with no hassle whatsoever.

19/07/11 | Link | Rating: 5.0
242. Casey L.
Right along the edge of the Tenderloin and Union Square is where you will find Hotel Nikko. With a Japanese touch, this hotel does its best to accommodate your needs. Price range is a tad-bit high, but you are paying for luxury and convenience.

You can easily walk to the shopping area if that is your vice, or walk to key points to catch public transportation to where you need to go. Fast elevators...yes fast enough to make you believe you were on a ride.

This review is for the Junior Suite. The view describe was towards the Bay Bridge and the city. Both areas had their own panel to control the temperature that I found cool. The bed was comfortable. The description listed on their website is accurate,

"Located on the corners of the 20th and 21st floors, Junior Suites offer spectacular bay and peninsula views. They features a parlor area with a couch and plasma TV opening to a bedroom with a king-sized bed and a second plasma TV. The oversized bathrooms feature separate shower, tub and vanity areas with a Vibe TV." - Hotel Nikko Website (Junior Suite) -

We were surprised the bathroom mirror had television. However, the quality of the plasma television did not live up to our expectation.

Only gripe I had was when we called to ask if we could order the PPV/HBO boxing fight and the staff told us we could, but apparently arrived to be disheartened by the inability to order the Fight.  

I have not tried ANZU, and now looking at the reviews do I feel like I missed out.

16/11/11 | Link | Rating: 4.0
243. Leslie R.
I liked staying here.  It has a great location so close to Union Square.  The service, also, is excellent.  That said, I do need to say that internet and parking are extra.  The internet / wi fi should be free for the price one pays to stay here.  It also would be nice to have a break on parking.  Everything is extra, really.  I think the pool would have been an extra $20.  Not necessary.

02/01/13 | Link | Rating: 3.0
244. Mihir M.
Didn't stay here but met someone in the lobby & checked out a room. The lobby is a great place to meet. The hotel is nice. The basic room is small - but all SF hotels are like that.

22/11/12 | Link | Rating: 4.0
245. Elise G.
Great location downtown.  It's modern and updated with a nice bathroom.  You can walk to Market Street from here and shop at Bloomingdale's or Nordstrom's or walk to Union Square.

07/11/12 | Link | Rating: 4.0
246. james p.
I love the hotel Nikko,

I am a local S.F. resident and I took the kids for a sleep over at the Hotel Nikko since their pool is heated.

If you are expecting the Ritz Carlton, Don't, appreciated it for what it is a four star hotel and you will have a 5 star experience.

Great and friendly staff, I had a little misunderstanding with one of the engineers at the pool but it was quickly and professionally resolved.

Thank you guys for the wonderful stay.

Will definitely return for sure!!!!!!!!!

29/04/11 | Link | Rating: 5.0
247. Nina B.
Stayed here last month for a girls night out for my birthday. Got a great rate on Priceline.I had stayed here once before several years ago and remembered I liked it.  Great rooms, updated, clean, and roomy...we were on the 22nd floor, had a great partial view of Union Square. We were very comfy partying in our room before heading out to our event at Yoshi's later that evening. Beds were really comfy...and loved all the pillows and comforters! LOVED the breakfast buffet the next morning...lots of YUMMY traditional japanese food (love rice with my eggs and bacon!) but also all the staples of an american breakfast and fantastic pastries and bagels.
Staff was courteous and helpful and they have a beautiful lobby to hang out in.

03/12/11 | Link | Rating: 4.0
248. Leza D.
We were looking for something inexpensive ($200 and under) yet modern and nice. This hotel was perfect for this occasion. When we checked in, the first oppinion was great. Friendly staff and beautiful lobby. The room was fairly small but had everything you would need. It was fairly modern and updated,  the bathroom was awesome. Tub large enough for 2, if ya like that sort of thing...I know I do (wink wink).

2 things were a thumbs down - 1)   We walked over to the lounge inside the hotel Friday around 2 and there was no bar tender! I know its during a week day...but it's Friday and it's a hotel!!! We were looking forward to an appetizer n drink before a day of shopping. Intead we walked down the street to a pub which tuned out ok. It was about 2 blocks from Union Square which was a big plus.The 2nd thing was parking - it was $50 to valet park. A litle steep. But we had to do it, so maybe take that into account when comparing hotel pricing.

I'd stay again - it's not my favorite hotel but it's still very nice and had a positive vibe to it.

10/08/11 | Link | Rating: 4.0
249. Cheryl L.
I recommend Hotel Nikko to anyone traveling to San Francisco. The location is great, you won't need a car to get anywhere. I requested a higher floor in the Petite Queen room, and got the 20th floor. The elevators are lightening speed, and the view from the room was great! The beds are extremely comfortable, and they provide great slippers, toothpaste, and toiletries. The staff is very friendly, and always willing to help. The rooms are clean, and the bathroom is amazing! They say that this room is small and "tight for two", but my friend and I found it to be roomy. There is also a very convenient restaurant on the second floor of the Hotel Nikko called ANZU if you're looking for some authentic Japanese food and don't feel like leaving the hotel. Overall, I had an amazing stay here, and will definitely come back!!

20/03/09 | Link | Rating: 5.0
250. Christine P.
My favorite place to stay in San Francisco!

Great location and full service accommodations. Close to MUNI & Bart. In walking distance of the Warfield. If you are staying on the Imperial levels, take advantage of the free happy hour - nice selection of beer and wine with hot appetizers!

I stay here anytime I'm in the city and love it when I get upgraded to a corner room - you get such a fantastic view of SF.  Worth the price.

17/07/11 | Link | Rating: 5.0
251. Arnold W.
Nice place to stay, central location in The City. Walking distance to most places. Rooms are spacious, comfortable beds, nice bathrooms, the view wasn't too great because there are surrounding tall buildings. The pool on the other hand was shallow. 2 feet to a max of 4 feet. You have to pay extra for that, and then parking is $45/night. Pretty nice staff. It's quiet here.

23/08/11 | Link | Rating: 4.0
252. Mark P.
A wise man once said a poor man will rob you with a gun but a rich man will rob you with a fountain pen.

If you stay here watch your wallet, these people are crooks that dress nicely. Their scheme is to add charges to your bill and hope you either don't notice or won't complain. With the large percentage of foreign travelers that stay here I reckon they get it away with it most of the time.

Bottom line, in my case they tried at least three time to add charges. Mini bar charges, garage charges you name it they piled it on. They even charged my card after I checked out and when I called it was like a game as if they just wanted to see if I would catch it. They were perfectly nice about reversing all the wrong charges.

To give you an example they charge $15.95 for internet in the room. I upgraded our room to the "Nikko Floor" where internet is free. At first they charged for internet until I complained they they charged again because both my wife and I had iPads with us. They were charging for EACH person who used the internet in the room.

Hey, O.K. the room was clean, there was free soap and the TV worked but just heed my warning and watch your bill if you stay here.

25/04/11 | Link | Rating: 1.0
253. Amy C.
We came up to good old SF for a Niners game and wanted to stay in the heart of the city. Our hotel was really conveniently located, right next to Union Square and a short walk to other tourist locales. I only give it four stars because it was basically a place for us to rest our heads. The bed was SUPER comfortable for that! The proximity to the BART station for easy airport access and the buses that head straight to Candlestick are another perk. I'd probably stay here again if the price was right out of convenience. We got a really good AAA deal on their website which was lower than Expedia, Travelocity, etc. and included Wi-Fi. Check their website first before booking!!

04/01/13 | Link | Rating: 4.0
254. Wendy N.
We stayed at Hotel Nikko for two nights while visiting for the first time.  Hotel is in a great location - close to BART(subway), cable cars, shopping, and great restaurants. We took the BART from the airport and the hotel was 2 blocks. The cable car turn around is a block away - which takes you too Fisherman's Wharf.  The hotel is clean and the staff were great.  We asked to get upgraded to a room with a decent view - they upgraded us to the 16th floor and gave us a King corner room.  Also, there is a starbucks on the main floor and some great restaurants for breakfast in the area.

21/10/12 | Link | Rating: 5.0
255. Pam S.
Nice location close to nearly everything... as long as you are in downtown SF you always CLOSE TO EVERYTHING. We upgraded to a high floor room with a view of the city it was a nice size room, nice size bath tub separate from (enclosed glass) Shower area.

We went this past Summer (July 17th weekend) Got a decent rate service was fine at the lobby lounge there was a lack of choices on the appetizer menu really blah. Didn't try the restaurant nor room service but valet was prompt and courteous. As was the Front Desk staff.

Respectfully Reviewed

11/11/09 | Link | Rating: 3.0
256. Sunny B.
This hotel is in a great location if you are looking to stay in the Union Square area. It has tons of restaurants, great shopping and many theaters nearby. We were able to take the BART from the airport and the stop was only 3 blocks away.

The room itself was quite spacious. There was a big closet and the bathrooms (see pictures) had a separate bath and shower and an additional vanity outside the bathroom. The bed was absolutely wonderful, exceptionally comfortable and great bedding.

The only drawbacks were they really nickel and dime you over small things. You have to pay for internet and to use the gym/sauna. You also have to pay to use the fridge (not just for the items in the fridge, but if you take them out to put your own beverages in  - you pay). After dropping over $1000 to stay here for 5 days I was a little irritated at the additional upcharges.

The hotel has a restaurant Anzu, and a Starbucks in the lobby. This is a great place to stay and I would come back again, if Union Square was my destination.

09/09/09 | Link | Rating: 4.0
257. John R.
It had been 3 yrs. since returned to the "City By The Bay".
Where to stay was a no brainer.
Hotel Nikko our hotel of choice when in San Francisco.
From the friendly valet,smiling door man to the warm smile of the front desk employees.
It's been the same five star treatment at this four star hotel.
Our luggage was at the room when we arrived.
The room we checked into was the executive suite on the 19th floor with great view towards the piers and water and views of O'Farrel street.
The room was roomy and comfy and extreamly clean. Two led televisions. One in the bedroom and one in the livingroom. There was also a mirror tv in the master bathroom.
The restaurant was remodeled and it's called Anza. It's better than ever, Japanese fusion with a steakhouse feel. I recommend it highly.
The hotel is with in really close distance of Union Square.
It's called Union Square because of the pro-union rallies during the civil war. After the 1906 earthquake,Union Square was transformed into San Francisco's most fashionable shopping District. Great food and great shopping.
Sorry I went off track on the Union Square history lesson.
So, to get back to the Nikko Hotel.
It's a great place place to stay, that have friendly employees and nice diggs.
It really feels like family every time I come back here. Hope this review helps you.

13/07/11 | Link | Rating: 5.0
258. Patrick P.
Excellent staff, and a beautiful well run place!

01/02/13 | Link | Rating: 5.0
259. Kevin J.
Hotel Nikko is usually a 4-5 star rating but I don't agree.  The room was always clean and music was playing whenever i came back to my suite, which was both nice and also creepy to think someone was in my room when they were cleaning.

The lobby itself its the most beautiful part of this hotel.  Along with the fitness club located on the 5th floor.  The hotel has been updated and renovated a few times I'm sure, and it shows.  With modern tvs, but old couches and carpet, followed by recent granite additions - this hotel is a little lost.

28/06/11 | Link | Rating: 3.0
260. Ashlee M.
I'll start by saying, the TV remote works well here.  This might sound crazy, but if you've ever stayed in a hotel before (of course you have), you know the remotes always work like crap.  So this small thing alone made me a happy camper from the getgo.  So now my full review...

We were deciding between Hotel Nikko and a few others nearby (Park 55, Clift, etc.) and for whatever reason this is the one we chose.  I cannot even begin to say how pleased I was with our stay.  The valet staff was pleasant and extremely helpful.  The location is excellent...not only is it right in the heart of Union Square, but there is a great Irish bar right next door.  I loved the updated zen/modern decor.  The room was clean and even though ours wasn't technically a "view" room, we had a nice view of the city.  The King room had a separate bathtub and shower in the large bathroom.  Another small detail I loved was the a Do Not Disturb light (!) where you simply press a button and it lights up outside your door.  There is also a DOORBELL, which is already pretty cool, but what's even better is it will not ring if your Do Not Disturb light is illuminated.  Pretty silly, but I thought it was neat.

All in all, I cannot believe how great this hotel was, especially at under $200/night.  I would absolutely stay here again.

09/11/12 | Link | Rating: 5.0
261. Debora G.
This is our regular!

My husband and I stay here almost every time we go to SF.  We love the convenience to everything, esp. Union Square.  We can walk almost everywhere we go.  We also love the room size and the wonderful comfy king size bed.  The front desk is always very helpful and friendly as well.  We haven't tried the jazz club there yet, though, or the bento boxes I keep reading about... looking forward to that.  We laugh at the ridiculous prices of the food/beverage bar in the room... ridiculous - and the fact that you have to pay for WiFi.  Who does that still????  Oh well... we love everything else.

25/10/11 | Link | Rating: 4.0
262. Becky S.
My office sent a few of us to a conference last-minute, and the Nikko was the only hotel in the vicinity of the Hilton with any availability.  I was perfectly happy with my experience there, with a few exceptions.

Not sure what people are talking about when they mention 'spacious rooms', maybe this is typical for San Fran, but I thought the room was on the small side.  The bathroom was nice, but a makeup mirror would've been handy.  And eco-friendly?  I left my towels on the rack (meaning leave them alone) every day, but they still replaced them.  Odd.  Wish that the Internet access would've been free, as well - especially considering the fact we spent $250+ per night...  And whoever made the comment about the fast elevators...THANK YOU!  I thought I was crazy, but my ears popped every time I rode the thing.

On the plus side, the staff was fantastic - the concierge sent us to some great 'local' ethnic restaurants that we wouldn't have thought twice about on our own.  I wish I remembered his name, but he worked almost every evening we were there.

Note - the Starbucks inside the hotel is being remodeled now (started Sept. 12, 2011, ending early 2012, I think the sign said?), but there are others nearby.

20/09/11 | Link | Rating: 4.0
263. Raquel T.
my friend booked me a room for my birthday..

at check-in we were given a complimentary upgrade to an imperial room on the 22nd floor which included free breakfast, wifi, and some other things we didn't take advantage of

-comfy king bed
-big bathroom with tv in the mirror.. as my friend told me "go to the bathroom and watch the olympics!"
-stereo quality was static-y

i've been to nikko once before to check out a friend's room and it was nice.. i beileve they had the executive suite which was 2 queen beds and a separate living room area..

i would stay here again if someone booked it.. but it were up to me to book a hotel, i'd choose elsewhere

07/09/12 | Link | Rating: 3.0
264. Dave n.
Very nice hotel, close to Union Square.  Was able to book a room at $180 including free internet, which is very good in SF for this level hotel.  They have several different combo packages with different services offering discounts. Very well run, very accommodating and helpful staff (Japanese owned so service is important and it shows).  Rooms are a bit small, but bathrooms are nice. overall very happy and would definitely stay again. On the edge of a dicey area in SF, tenderloin, so know your area when you go walking.  Also, seems they have some pet accommodations as well for those with a dog.

04/12/13 | Link | Rating: 5.0
265. Darin C.
Great hotel.  Thoroughly enjoyed my stay here.  If I had to give a negative it would be the large amount of homeless people and beggars in the immediate vicinity; however I think most downtown hotels suffer that problem.  Close to Bart/Muni and cable cars.  Charge for Wifi and breakfast buffet, but that seems par for course in SF hotels.

18/09/12 | Link | Rating: 5.0
266. Lara S.
This past trip to SF was my second time staying at Hotel Nikko. The price fluctuates a lot, so I'm glad we were able to get a decent rate. It's not cheap, but the hotel is luxurious. Upon check in, the staff was very friendly. The room had a beautiful view. Be warned---do not even move anything in the minibar or you will be charged, You can ask for a standalone mini fridge. The spa and gym is an extra $20 for the whole stay. They have a sauna and steam room, so we opted in. The Starbucks attached to the hotel is actually pretty awesome. I know it's just a regular Starbucks, but the staff was friendly and efficient. One thing I didn't check out was the hotel bar....maybe next time.

21/11/12 | Link | Rating: 5.0
267. Jess B.
Just got back from a fun stay at Hotel Nikko. It's definitely not the nicest hotel in the Union Square area but it's still a pretty cool hotel and perfect location. We had a nice room with an awesome view (I would suggest one of the higher floors). It was great to be able to walk out of the door and walk a few blocks to the shopping, restaurants, and bars. I would definitely stay there again.

24/03/13 | Link | Rating: 4.0
268. Lynne S.
As a surprise for my birthday my children arranged a night in the city for me utilizing twoscotstravel.com  The hotel was beautiful and the customer service by the staff was brilliant.  Handing me a glass of Chardonnay while I registered had nothing to do with it :)   In all seriousness, the rooms were immaculate and the staff friendly.  The concierge gave us a great recommendation for dinner which we thoroughly enjoyed at "The City Grill."

20/05/13 | Link | Rating: 5.0
269. Gail A.
Horrible experience.  Asked for a quiet room, was put across from ice machine.  Air conditioning shut off In room around 11pm by hotel policy to save money.  At 2 am when I still could not sleep, they offered to turn it on which cooled the room, but the fan had only an auto mode, so it cycled off and on the rest of the night.  Room was small,  a lot of the square footage is the bathroom.

19/12/13 | Link | Rating: 1.0
270. Michael W.
I stayed there recently and found the staff to be extremely customer centric. The hotel is beautiful with a spacious fitness room. The price is second to none in the city. I would recommend this hotel highly to all travelers for business or personal.

19/12/13 | Link | Rating: 5.0
271. Amaryllia L.
* Got a fantastic deal on this hotel through a 24-hr sale on hotels.com ($88/night, before tax, for 2 Queen beds)
* Parking is something like $52/day after taxes...definitely park at the public garage across the street for $30/day
* Check-in was very slow and the lady tried to tell me that they were out of rooms with Queen beds and that I had to take a room with Full beds. After insisting that I booked Queens at a higher rate and that I would check every morning for the next 3 days to move to a room with 2 Queens, she 'found' a room available for us...sketchy sounding if you ask me.
* $10 one-time fee if you wanna use the pool/jacuzzi
* Only 1 sink in a room with 2 Queen beds...slightly annoying
* Water pressure in the bathroom is not all that strong, even though we were on the 6th floor, the lowest floor that rooms could be on (1 through 5 is for restaurants, gym, pool, and other amenities)

Overall, felt more like a standard 3-star hotel but its location works in its favor.

02/04/10 | Link | Rating: 3.0
272. Emmett M.
If you want romantic views of beautiful San Francisco you can't go wrong with a stay at the Hotel Nikko.

I searched for a secret 4 star Nob Hill hotel at travelocity and came up with a room for 100$. I booked about two days in advance. At check in they asked if I'd like to upgrade to a king sized bed and a 19th floor room for 20$ - I did - and I also opted for $10 option that gave me access to the pool and gym.

I stayed on 4/17/10 and saw "Orbital" at the Warfield that night with a friend. Room 1901.

I didn't mingle with the staff much. The gal who admitted me was young  (younger than 20) and was Japanese. She was sweet.

I uploaded a few images so you can see the view.

I had am amazing stay.

If you hang out late at night be sure you bring your room key - you'll need it to physically get into the hotel at the Mason street entrance because the lobby at the O'Farrell street entrance is closed.

I enjoyed a swim at the pool. A few kids enjoyed the water - it reminded me of 13 years ago when I was a member of the Spa and I took my step kid swimming there.  We used to go swimming there every week. Seeing those kids was like old times. You can still purchase gym/pool memberships. Though you can't just walk in - you need a card key to enter. The pool is on the 5th floor.

30/04/10 | Link | Rating: 5.0
273. Bernard S.
I had to admit I arrived wanting to hate this place after my g/f  told me about all the surcharges and amenity fees. But from the moment we checked in till check out we were treated like VIPs; the complimentary bottled water waiting for us in our car on check out was a great touch. Kudos to the GM and staff at Nikkos, I'll be staying here from now on whenever in Frisco.

05/06/13 | Link | Rating: 5.0
274. Adene S.
Heard the hotel is great but good luck actually getting reservations on the phone. I was tossed from person to person all of whom either didn't have the information I needed or the time to talk with me. 25 Minutes later, I gave up.  Felt Kafka-esque and prompted me to write this review. Whew. We're going elsewhere.

19/12/13 | Link | Rating: 1.0
275. Chad Y.
On a recent trip I opted to stay at the Hotel Nikko since the other two hotels (Grand Hyatt or Westin) I usually stay at in SF were booked up or insanely expensive. That and I needed to check it out for work....It was a much welcomed surprise and I'll be sure to check it out again.

The rooms are appointed nicely and feature a large flat screen tv with a very comfortable bed. They are sized well unless you opt for one of their smaller single rooms which are rather tiny by American standards.

The hotel's location is hard to beat. It is extremely close to Union Square as well as the major bus/muni/cable car lines. It is near a great selection of restaurants, shops and other highlights. It also features a great indoor pool, a fitness center, and other amenities you would come to expect.

The staff were great and extremely helpful. The check in process was quick and easy, the concierge was incredibly helpful, and the housekeeping staff extremely pleasant.

27/04/10 | Link | Rating: 4.0
276. Caroline M.
First impression means everything. Upon my arrival and check-in I was greeted by a front desk employee who seemed to lack the friendliness I would expect, especially from a world class, upscale hotel. Thus Hotel Nikko San Francisco will get 4 stars from me, rather than 5. Thankfully the other employees I encountered didn't seem to be suffering from the curtness exhibited by the front desk employee I dealt with and  they were quite friendly.

The room I stayed in was quite beautiful, with a stunning view of downtown San Francisco. Head up to the 25th floor for an impressive view featuring the cityscape, Golden Gate bridge, and glimpses of ocean!

The location is a plus for anyone coming in from the SFO airport. It was easy to navigate my way here from the Bart (Powell stop just a few blocks away).

There is a Starbucks in the building and quite a few cafes, convenience and liquor stores within a short radius.

Although this may be quite common for hotels, be forewarned if you hand them your debit card at check-in they will take out a big chunk of money for a "security deposit", basically in case you trash the room or steal anything.  This deposit is auto-debited from your account and put back in approximately 3-5 days later. I stayed 2 nights and they took out almost $400.

17/03/10 | Link | Rating: 4.0
277. Elba G.
We will definitely be back to Hotel Nikko! The staff are all so friendly and very accommodating. The hotel is located in Union Square, very close to the BART Powell station, and cable car routes.

13/07/13 | Link | Rating: 5.0
278. Dianne E.
Wow what a beautiful hotel! I stayed here last weekend with my boyfriend for Valentine's weekend and they were more than accommodating. :) We booked our room through orbitz and after reading reviews here on the hotel, we asked for a high floor where it would be more quiet. They gave us the 18th floor and the concierge gave us a whole days itinerary and the best way to maximize our time in sf while visiting all the touristy spots. Definitely coming back to this hotel again and try out the kanpai lounge! Parking is super expensive though but that's every hotel in union square.

23/02/13 | Link | Rating: 5.0
279. Sandy C.
I found a great deal for this hotel on Priceline.  The lobby, elevators, and etc are beautiful and modern.  However for the petite Queen room I got, it was a bit small.  I chalk it up to a Japanese hotel and how they utilize every space.  

The generous pillows on our bed ended up on the floor most of the time.  We didn't get a room with a cool tv in the bathroom mirror but that's ok, the sink was cool.  

The room was comfortable, although the coffee maker being in the bathroom was a little weird.  We didn't get to try any restaurants inside the hotel or get room service.  Check in service and the bell hop in the lower level was pleasant.  So I have no complaints.

It's convenient location, directly across from the Hilton.  Near the cable car lines and several buses and all shopping areas.  I liked how close Powell & Mason was, also Market St lines are a few blocks down.  Also the Visitors center where I picked up my City passes is near the BART.

PS - Free breakfast isn't included if you get the Priceline rate.  It's only for regular rates.

13/03/10 | Link | Rating: 4.0
280. Steven R.
Dined at ANZU and was moderately impressed. The hotel looks really nice, and while I didn't get to stay here, I enjoyed being there as a guest and would consider it for my next visit to San Francisco.

23/04/12 | Link | Rating: 4.0
281. Luis M.
Awesome experience! Friendly staff. Walking distance to union square. The drinks are great in the lobby. Will definitely stay here again. Thanks hotel nikko!

10/01/14 | Link | Rating: 5.0
282. Chris W.
On our 4th trip to SF I wanted to return to our favorite hotel to propose to my girfriend, now fiancée! The hotel was kind enough to surprise her with chocolate covered strawberries and sparkling cider on our magical Valentine's Day (on the house), making for a perfect ending to our new life together. The service from counter to maid to room service was perfect and the food was excellent. We love all the little touches like the lemon and lime water in the lobby and starbuck's on the ground floor. As well as live music and excellent amenities (pool, jacuzzi, steam room, sauna and massage).

Hotel Nikko, you da bomb!

P.S. Teachings of Bhuddha is in the nightstand.

15/02/12 | Link | Rating: 5.0
283. B M.
The hotel lobby and staff is great, but that's not only why you pay top dollar for rooms in general in the SF area.  At check-in the front desk let me know that they had given me a corner room complimentary, "great", but not so much.  The room was so loud from the street that it was seriously impossible to sleep.  It is convenient to Union Square, but for the money not worth staying here.

14/01/14 | Link | Rating: 2.0
284. Janet L.
Visited the hotel a few times for continuing education classes so my review is not based on the room/cleanliness.  

The hotel's very modern and spacious as you walk in.  Since it is Japanese the bar also has miso crackers instead of nuts which are super yummy and a nice change.

Compared to the other hotels/conference centers I've had classes at, this location is my favorite.  It's on the corner of Union Square where there's tons of shopping and eating.  Nikko also provided coffee/tea and morning pastries before class.  And as an afternoon snack they provided cute mini glass bottles of sodas and cookies.

Nice snacks and clean/courteous service with a nice bar!!!

31/01/12 | Link | Rating: 4.0
285. Ren N.
Meh. I've experienced much better.  Where to start?  Unhelpful or indifferent employees from the valet, bellman and at check-in.

Tiny room, real small, kept bumping into the wall and furniture.  HVAC system could not maintain temperature, kept going on/off, toilets are so loud that when flushed you get to hear your neighbor above and next to you!

Adjacent neighborhood to west and south is very sketchy, but this is SF after all.

And to top it off the TV picture and channel lineup sucks - so many better options around the city and near Union Square - no need to stay hear again at all.

AND DON'T BE MISLED THE HIGH RATING IS SKEWED BY FOOD REVIEWS FOR ANZU.

30/04/12 | Link | Rating: 2.0
286. Mel P.
Great location, friendly service, clean room and a nice lobby.  You get a check-in discount at the restaurant on the main floor, which was cool.  

Unfortunately, the room was super tiny and for what they charge per night, I expect a larger room.  The bed was really uncomfortable. It was too firm, I ended up with a stiff back for the next couple of days.

17/11/11 | Link | Rating: 3.0
287. Kelly W.
Small but very comfortable and well appointed room. Comfy bed. Giant flat panel tv. Good pick.  Good location. Had a  yummy breakfast in bed after a late night flight.

21/05/13 | Link | Rating: 4.0
288. Jen K.
So here's the deal. I am allergic to hotel rooms. No, not actually allergic. It is just that when I have an amazing city to explore, the last thing I want to do is to stay in my room. So rather than spend a ton of time investigating the best or cheapest place to stay in the city, I went with a friend's suggestion and this place worked out perfectly.

After checking rates through Expedia, hotels.com , etc., it turned out it was least expensive to book directly through the hotel, which is my preference anyway. For a nice property with a fantastic location a couple blocks from Union Square, I thought the rate was fantastic. But, my needs were very minimal. I wasn't looking for a boutique hotel experience, just a place to crash that was central to bars and restaurants.

You pay one rate for the room and then they will start suggesting upgrades (higher floor, internet included, access to the spa/fitness center) for a higher rate. I declined all of this and went with the basic room.

When I arrived, they ended up upgrading me for no additional charge anyway and all of my interactions with the front desk staff were excellent. Paying for parking is painful at most hotels in the city, so if you don't want to pay for the convenience of valet parking at the hotel ($52 incl. tax for 24 hours) then there is a public lot for around $30 just down the street.

My room was spacious, the bed was comfortable and housekeeping left my room in good order. I wouldn't say the decor was luxurious, but it was perfectly fine.

Sometimes when you stay at a large hotel, you feel lost in the shuffle. Here, they almost over communicated. Not only did every staff member give a warm greeting and ask how they could make my stay better, but I received multiple emails from the hotel before, during and after my stay. At some point, it was like enough already, I'm having a great time!

29/06/10 | Link | Rating: 4.0
289. Gabe C.
Hotel Nikko is located in a great spot close to all the transportation and tourist traps you could want. They seem to favor reservations through their own system as it took some convincing to get us into the room we reserved 4 months ago.
Check In: Allowed us to check in 1 hour early which was nice
Room: Comfortable, the TV channels are to be expected basic cable plus HBO
The $20 fee is optional, totally not necessary given that plenty of local spots offer free wifi

31/05/12 | Link | Rating: 4.0
290. Tamar D.
Seeing as I live in San Francisco, I rarely have the opportunity to actually stay in many of its hotels.  Well, I kinda take that back.  I've certainly been in a few rooms, but not for virtuous reasons.

This review is mainly for the lounging aspect of its lobby and balcony levels.  You can sit there for hours, have a private conversation in some seriously comfy chairs, chaises, and couches, and enjoy your company.  In fact, my next blind date may have to meet me here, before we venture off to the night's fun.  

Which would not include a sojourn up to one of Nikko's rooms.  Let's just get that straight.

01/02/11 | Link | Rating: 4.0
291. Emily M.
Bought the room through Hotwire under the four star option.  Nice hotel.  The deskman was helpful enough to upgrade the room to two beds despite the Hotwire booking.   The fitness room and spa were an extra $20/day but it had everything I could ask for, pool, spa, weight machines and free weights and a variety of cardio.  

Starbucks attached to the hotel is always a nice feature.

30/10/12 | Link | Rating: 4.0
292. David A.
Beautiful hotel in the middle of union square in San Fran. Nice setup with good service but a little on the slow side. Looks like all the rooms were redone and look beautiful. Used to bigger rooms but in San Fran you don't have much room so can't blame them for that. A little pricer than hotels in San Fran but that's normal when booking elegant hotels. Will stay again.

24/08/13 | Link | Rating: 4.0
293. Mikey H.
I'm so behind.  I meant to post this last month.  Went to San Francisco for one last getaway before going back to work.  Searched all around the city for a decent hotel.  On one of my searches, the Nikko popped up.  They have a nice website, and looked at reviews here and tripadvisor, and decided to book a room.

The Imperial Club rooms are the way to go here.  They are on the highest floors, and you need to use your room key to access them on the elevator.  We had stayed in 2609.  A large room with two beds and a sitting area.  One of the best things about these rooms is the long hallway from the door to the actual room.  Cuts down on the noise.  Another great thing was the t.v. in the mirror, in the bathroom, which was large.  The price included Wifi and complimentary breakfast buffet in the Anzu Restaurant.

The breakfast was your standard eggs and either sausage or bacon, hash browns or home fries, fruit, cereal, pastries, lox, cheese, and either pancakes or waffles.  They also offered Japanese style breakfast foods as well.  It was very good and very inviting and a great way to start our morning.

One thing that surprised us was the nightly turn down service.  We'd arrive back, the linen was pulled neatly aside and either chocolates or green tea mints were left.  Whoever turned down the beds left jazz playing on the stereo.  It was really nice.

From the window we could see part of Union Square and just other hotel buildings.  They have an indoor pool and jacuzzi, and the largest gym I've ever seen in a hotel.  I am pretty much sold on the Hotel Nikko and will most likely stay here again in the future.  It is pricey at about $250 a night but so worth it.  Their website usually has specials and the best way to book a room.

16/09/10 | Link | Rating: 5.0
294. J C.
A 5 in terms of cleanliness & comfort. A luxurious oasis in the midst of Union Square chaos & Tenderloin madness. There are lots of questionable hotels trying to market themselves as upscale hotels in this area, but this hotel is truly upscale and a smoothly run operation.

I don't know about price & value because someone paid for our stay as a gift, but I would say it's on par with $2-300 plus hotels (standard room), given the quality of the rooms and the central city location.

I didn't give it 5 stars because I didn't quite feel pampered. No details like pillow chocolates (as silly as that may sound) or free wifi. In fact, the wifi is quite expensive, as are all the other attractive amenities like onsite parking & pool/health club. That said, I think that's pretty standard protocol for large upscale city hotels.
All in all, an immaculately maintained & plush place to stay -- albeit for a moderate price.

03/08/13 | Link | Rating: 4.0
295. Mark M.
I'd like to start off this review by saying that I enjoyed my stay at the Hotel Nikko and I would stay here again, if given the opportunity.  I am writing this review as a cautionary note to those people who appreciate a good value and want to get an idea of what they can expect from this establishment.  

My bf and I traveled to San Fran as a co-birthday trip on January 12th (his bday is 01/15 and mine is the 21st).  We booked the trip last minute in November at a great rate through Expedia.  I called the hotel several times prior to our arrival with some general "housekeeping" questions, concerning room amenities and incidental charges.  Each time, I received courteous service and I was confident there would be no surprises upon arrival.  (Incidentally, there is $100 per day charge for incidentals, so please plan accordingly.)  I called for the last time the day before we arrived because I shipped a surprise present for my bf to the hotel. The hotel assured me that the gift would be stowed away until we arrived the following day.  

After a long morning of travel from Houston, we arrived at the hotel that afternoon and we were happy to be able to rest our feet.  In one of my advanced calls, I arranged to have the $400 in "incidental charges" to be settled, as follows: half to a credit card and the other half in cash.  According to our reasoning, we could get at least half of this deposit back immediately upon checkout without having to wait 2-3 business for the entire amount to credit back to our bank account.  We explained this arrangement to the woman who checked us in (her name was Mari) and she swiped our credit card and took the $200 in cash.  After all the explanation, somehow she accidentally debited the entire $400 from our credit card.  Needless to say, we were a little annoyed and she assured us that she would make the necessary adjustments.  

As she was completing our check-in transaction, she spilled the beans about the  present and THEN had the nerve to tell me that the hotel would charge a $5 handling fee for accepting the shipment.  I don't know if I was on edge because of the 7 hours of travel time or if I was pissed off by what I perceived as "nickel and diming" but, I told her that I felt insulted that I would be charged a fee like this and I felt cheated.  I asked for the manager immediately and I was met with a bit of resistance.  I didn't want to make a scene in front of my bf so, I told the clerk that I would be back down to the lobby after we took our bags upstairs.  The front desk agent went to the back "to find the manager" and she came back and simply agreed to waive the fee because she couldn't find the manager.  She also offered to have a bellman bring the package up to my room but, I immediately declined her offer for fear there would be a fee for that.  We picked up the package and made our way up to the room.

Once we got to the room, we were immediately struck by how nicely appointed the room was, including a spacious restroom and large flat panel TV.  We had a shower, separate tub and high-end countertop washbasin (see pics).  We were happy to plop down on the bed to get our second wind.  Our moment of peace was disturbed by the phone ringing.  It was the front desk agent who indicated that the bank needed additional information to handle the situation with the improper authorization.  We reluctantly went back down to the lobby and after speaking to the bank, she assured us that she would get the situation resolved.  At this point, I was almost at my boiling point and I was ready to go to my room and have a stiff drink.  For our trouble (and supposedly for my bf's bday), she offered us two drinks at the hotel bar and two breakfast buffets at the hotel restaurant.  

Did you think that saga was over?  Think again.  At end of our second day there, the hotel couldn't seem to get it together.  We ended up just asking for the cash back, considering that $600 our money was tied up, all in the name of "incidental fees" that we had no intention of incurring.  Once that was resolved, we had no further incidents and we checked out 2 days later without issue.  We even were able to check out two hours later than normal.  See the PROS and CONS below and I'll let you make your own assessments of the quality of the hotel and their customer service.

PROS:
*Nice hotel in a central location
*Starbucks on the ground floor, right off the lobby
*Two blocks from BART (straight shot to SFO)
*Large TV
*Sizable bathroom with great decor
*Good views of the city
*Great breakfast buffet
*Eco-friendly property

CONS:
*Management seems to want to "nickel and dime" you at every turn
*TV picture was less than stellar, with less than 10 channel selections
*The roll-away fridge was free but, it looked like Fred Sanford sold it on his lot
*Breakfast is $24 a pop

05/02/12 | Link | Rating: 4.0
296. LaTonaya B.
First class experience.Charlene checked me in and even upgraded my room.She was extremely polite & very knowledgeable about the area.I had no idea the room was going to be so nice and the service in the hotel was first class.The room was very clean and comfortable. I had dinner twice at the Anzu Restuarant which is on the 2nd floor and it was FIRST class.Food had lots of flavor.I highly recommend any of their sushi rolls and the range free chicken is totally delicious.The location of the hotel was great because it was 1 block from Union Square and lots of great shopping.I walked everywhere I wanted or needed to go. We stayed in room#1916 which has a great view.I definitely plan on staying at Hotel Nikko again when I visit San Francisco.

27/08/13 | Link | Rating: 5.0
297. Yerm I.
Stayed here for my second night in SF. Their parking is by valet and cost $50 + taxes per day. Ins and outs are allowed. Their rooms are nice and clean! They also have a jacuzzi and pool on the 5th floor for an extra charge of $20 per room per stay (i think) this includes the gym. Their gym has a various cardio machines with computer screens in front of them, no smith machine, they have a pilates machine, free weights, medicine balls and other machines. Their pool goes from 2 to 4.5 ft. and their jacuzzi is nice. Make sure you go there before the pool closes which is at 10. They are conveniently located to all the shops and local stores near by. They are about less than a block away from the cable cars. The walgreens down the street is also very convenient, the hotel charges you $6.00 for a bottle of voss water! you can go down the street to walgreens and pay less than $2. They also have a coffee machine inside the bathroom with coffee filters and coffee grounds. Their common areas are nice and clean, they have complementary lemon iced water. The employees were really nice and friendly. upon check out the guest service asked us about our stay and was really kind.

Will stay here again!

29/01/14 | Link | Rating: 5.0
298. L T.
The rooms are decent size and the bedding is very lovely. The customer service is meh. I was here for a conference, didn't sleep very well. The view is amazing, you get to see all of Union Square, Macy's star, and City Hall's dome. Compared to the Hilton, I would pick Nikko.

30/08/13 | Link | Rating: 4.0
299. Mike O.
Small rooms but nice service all around. You have to pay for your own internet. You have to pay extra for things like the workout room. Decent coffee in the room. Quiet hallways at night. Friendly and helpful service. Overall a classy place to stay.

05/08/12 | Link | Rating: 4.0
300. William R.
Hotel Nikko is in a great location near union square in San Francisco. The room itself was very nice--a bit small, but we found it was quiet, comfortable, and cozy.

My wife and I stayed there over Labor Day weekend through a deal we found on hotels.com for about $160/night. This was a great price compared to the normal rate, but be warned: they will try to upsell you on everything and they were rude to us when we declined their ridiculous "extras".  Internet alone costs $15 a day!  No breakfast was included at this price.  Using the pool or gym will set you back $20/day.  Parking costs $45/day, so use one of the garages within a block if you bring a car.  But if you're willing to work around these charges and snobbery, you can get yourself a deal.

02/09/13 | Link | Rating: 2.0
301. Crystal A.
Words that describe Hotel Nikko: BIG, clean, nice amenities and and primo location. Rooms are a bit small, and I did decide to forgo the upgrade for an additional $50 which lands you free breakfast, wifi, and access to the pool, etc. Beds are comfy, however, and my bathroom had both a tub and standing shower (separate).

Pool is in a super sweet atrium-like thing and apparently they have steam rooms as well. I didn't see any of them (except the pool from a distance), but I imagine them being just great as the hotel itself is.

Decent menu for all night room service though pretty expensive for an 8-inch pizza.

My only complaint is that I heard someone taking their shower early in the morning and it was REAL loud. Other than that, I have no complaints. Oh wait, except for one of the staff members who rudely ignored me when I said the elevator button wasn't working.

21/06/12 | Link | Rating: 4.0
302. Talia H.
Very comfortable. Beds are great and 'squishy.' Cute rooms, vintage feel in the whole hotel.

Service is good and pretty efficient. The in house entertainment was fun and the bar was great.

Two notes, the in house Starbucks is constantly packed. There are three in a few blocks radius.
Also, the rooms are very cold for conferences even in the middle of summer when it hits a whooping 60 degree high... Bring jackets!

15/08/11 | Link | Rating: 5.0
303. Lindy B.
More of the same, but with updated interiors.  I LOVE the shower, with the overhead head that just rains on you...very lovely.  All done nicely with new lighting, the large shower enclosure that include a tub ... only complaint being they only give you two towels...I need two myself, but very responsive to bring up additionals.  Just know you need them before you need them.

20/06/12 | Link | Rating: 4.0
304. Lisa G.
Nikko is my favorite hotel in San Francisco. I will always try to stay here if possible; it's worth the higher price tag. The rooms are immaculate, with comfortable beds. The pillows seem a bit stiff, but I always wake up refreshed. Staff is always very friendly & helpful. I have never not had a spectacular view from my room. When the pool is open, it's nice. I dig the hot tub!

It's convenient to just about everywhere, right by Union Square. Good food nearby. Max's on the Square (one of my fave restaurants) is just a couple blocks away. There are always cabs, should you need to catch one somewhere. There are also plentiful bus stops in the area. Lastly,  Enterprise has a rental location attached to the hotel. Simply put, they have everything you could need!

My only complaint: they have beautiful plasma TVs in the rooms, but no HD. Very bizarre & disappointing!

04/03/11 | Link | Rating: 5.0
305. Sarah L.
There was a dental convention in SF last month and bossman sent me over to check it out.  He booked me a room at the Nikko because his friend recommended it.  It's SUCH a nice hotel.  It's modern and classy but comfortable.  I LOVED the bathroom, with both a spacious tub for a relaxing bubble bath and a glass stand-alone shower (ooh-la-la).  The front desk and housekeeping were very helpful and friendly.  
It's in a pretty good location too! Perfect for shopping in Union Square, wandering the streets of Chinatown, or checking out some local pubs and bars.  And it definitely helps having a Starbucks right downstairs and Chipotle across the street!

Plus a complimentary glass of wine at check-in? You've won my heart.

03/11/12 | Link | Rating: 4.0
306. Cindy J.
My husband and I enjoyed our stay here.  It's classy, modern, stylish, centrally located and within walking distance to shops, restaurants, bars, BART, and the MUNI.

The hotel staff was professional and attentive. Our room was small, but quaint, clean, and comfortable. The gym featured all the necessary modern machines to get a complete workout.

We'll be back!

28/05/11 | Link | Rating: 4.0
307. Emi N.
Although we only spent one night in this hotel we enjoyed our stay.  Our room was clean,  modern and larger than most hotel rooms I've seen in San Francisco.  We also enjoyed an appetizer (which we got for free with a Yelp check-in) and drinks at the Anzu bar.

25/09/12 | Link | Rating: 4.0
308. Ashley E.
This is probably one of my favorite hotels in the San Francisco area. I stayed there once a few years ago while I was in the city on vacation, and was extremely impressed.

It's conveniently located in the downtown/Union Square area, so is within walking distance of many of the "touristy" things as well as public transportation (BART and Muni). The staff is also very friendly, and always quick to offer-up suggestions about things to do in the city.

The rooms--when I went (Spring)--are very reasonable considering the quality of the hotel. I would definitely stay here again whenever I visit the Bay Area.

20/04/11 | Link | Rating: 4.0
309. Jennifer B.
I thoroughly enjoyed our stay here. Our room was clean and spacious, and we did not hear any hallway noise at all. The doormen did a fabulous job with opening doors every time we went in or out. I did not like this particular part of town, so I would not be inclined to stay here again, but I would recommend this hotel for anyone planning on staying in this area.

17/09/13 | Link | Rating: 5.0
310. Linda L.
Very poor service for my husband and son at check in. They REFUSED TO let them check in because their name was not on the reservation and because we booked through "third party" HOTELS. COM, when my husband called me so I could talk to the guy at front desk, I could hear him say in the background "I don't talk to her move out of line" our CC  matched each others, I was going to offer to send a copy of my photo ID (WE ARE IN THE YEAR OF SMART PHONES) after I called the mgr then my family was allowed to check in.
And yes, If you turn around they charge you, wifi $15, pool $20, parking $55, there was a fee for everything.NEVER AGAIN. I like luxury and 5 star, however I will skip the attitude.
My issue is there are rules, however, the front desk clerk could of asked his supervisor to assist and she would of taken my call and the issue could of been resolved on site.

15/06/13 | Link | Rating: 1.0
311. Lauren L.
STORY: Yesterday, I was standing by Valet waiting for my car, and Hideki Matsui (Former NY Yankees player, now with the Oakland A's) walked by me, grabbed his keys from valet, and zoomed off in his snazzy Porsche. I got the vibe he actually lives in this hotel since it didn't seem like he was a guest. And NO I am not a stalker, I promise. Just a sports fanatic and love storytime!

Anyways, I LOVE this hotel. It's in the middle of Union Square in the most ideal, centralized location possible. When you wake up in the City and can walk to eat breakfast or brunch at a nearby restaurant, life is wonderful. Just around the corner is the Macy's, Westfield Mall, and plethora of other stores. Definitely has the best location EVER.

Oh yes, and the rooms are excellent. Simple yet classy decor with a splash of modernism. It's just elegant here! Oh yeah, and there's a Starbucks next door (it's connected to the Hotel) with free Wi-Fi, what more can you ask for? Absolutely, positively LOVE this place.

05/04/11 | Link | Rating: 5.0
312. Michael A.
I mean, I've stayed here about 5 times now. I can't get over the fact that parking is $51... lol. That's crazy to me. The rooms are okay, nice but small. The location is fantastic! Pulling into the hotel is a nightmare however, they need to fix that. Also, why did they stop providing flavored water in the lobby?

31/08/13 | Link | Rating: 3.0
313. Sandra F.
This is home away from home, especially during Christmas time!

15/10/13 | Link | Rating: 5.0
314. Constance D.
Last weekend I stayed at the Nikko Hotel to join my daughter and her family who were in town for the SF Marathon. They were staying for 5 days and tab was being picked up by a business that was recruiting her husband. The hotel was lovely if you wanted stay out of the tiny room and in the grand lobby to pay (in addition to the per night $333 including tax) $16.99 + tax for movie rental, _$60 a night to park car,_$15.99 for Internet  etc., etc, and so forth! I have never felt so ripped off after leaving an establishment. Oh yeah, I forgot to add $20 to use gym and pool!

24/06/13 | Link | Rating: 2.0
315. Heather S.
Let me start by saying I didn't stay here. However, I would. I presented to a client in one of the conference rooms and was very impressed. Due to the last minute nature of the presentation, I had to stay in Oakland because nothing was available in San Francisco. However, I needed to leave my bags here, change, and get a ride to the airport. The bellhops were outstanding! They were like BFF friendly and accommodated my every request. AND I WASN'T A GUEST OF THE HOTEL. The conference rooms were also a good size with adequate equipment and good continental breakfast food. Next time I'm in San Francisco, I hope to stay at the Hotel Nikko!

18/07/13 | Link | Rating: 5.0
316. courtney f.
Great hotel, not so great room service. My order was wrong. I called to let them know and nobody answered. I just ate it how it was....yuck!!

15/01/14 | Link | Rating: 4.0
317. Blaque V.
Hotel Nikko is great. I want to extend my review to their concierge, Scott Neiger. This guy was professional and considerate. I had the pleasure of utilizing his services after my cell died. I was in search of an android charger, abd told Scott was just the man to see.

While waiting to be helped, I watched Scott assist each client with undivided attention. I made arrangement to charge my phone, which gave me peace of mind to continue participating in 2013 Play Conference hosted by Berkeley-Haas.

When I came back to retrieve my phone, Scott had gone for a break, he left instructions with the reception area to ensure my phone continued charging in his absence.

Awesome. I have enjoyed this hotel for it's many amenities, lovely concert venue and dining. And now this small gesture of customer service has reiterated my sentiment and prompted a very individualized review. Kindness, who knew?!...I'll tell ya, Scott Neiger.

26/10/13 | Link | Rating: 4.0
318. Quincy C.
Amazing experience. Staff was SUPER accomodating.Bell staff was courteous and not pushy (sometimes bell hops get tip happy and get overly aggressive...not the case here) My room was cleaned nicely daily. Bed was AMAZING! Location was really convenient. I didn't get to try out the restaurant though...next time. This was my 1st time in San Francisco so a positive hotel experience really makes it easier. I read lots of reviews of several hotels prior to making my reservation. The common denominator with most downtown hotels is the noise level from the street and the smallness of the room. My room was quite spacious, shower was decently sized, had a separate tub, and there was room to spread out in my room. Shower pressure was good and water stayed hot for my LONG showers. There was a maintenance issue in my room where the lights were stuck ON...I spoke to the front desk attendant and he had an engineer to my room in 15 minutes and the problem was cured in about 10 minutes. I was here for a rather large real estate convention with over 20000 people in town. With so much going on, I never felt they sacrificed on the service. I want to know if they are paid ro smike because everyone kept smiling at me. So...that's my story and I'm sticking to it.

12/11/13 | Link | Rating: 5.0
319. C T.
Stayed here 2 nights in August 2012. Got the room on Priceline bid-your-own-price for $169US/night.  They gave me a small queen bed room.  It would have cost me another $20/night to upgrade to a king room.  Luckily my mom had a king room all to herself so she was nice enough to switch with me and my husband.  My review here is on the king room on the 19th floor (room #1926).

There was a group of us travelling together and the check-in staff tried to get us all on the same floor but couldn't.  No big deal, at least she tried.  We ended up on the 19th floor, my mom on the 18th in her (our) queen room.  Both rooms were similar, the king being slightly bigger with a bigger bathroom (separate tub and shower).  The bathroom was nice and huge with lots of counter space.  The queen room I paid for did NOT come with free wifi, but the king room did.  The king room also included access to the health club (which we did not visit).

Comfortable bed. Pillows were too flat though.  Slept really well, no noise issues.  Friendly staff, although I was douped into using the bellhop when we first arrived. He asked if I needed help with the bag when I got out of the taxi, and I thought he meant he would help just to take them out of the trunk.  He took the bags and put them on his trolley.  Lesson learned for next time.

Overall ratings:

- Hotel (location, convenience, amenities, etc): A [excellent location, modern rooms, quiet room despite its downtown location]
- Room: A [ clean, King room comfortable for 2 people, although the queen room would have been too small for 2, quiet, huge bathroom with separate shower and soaker tub]
- Staff: B [friendly, helpful]
- Overall experience: A- [ great location, quiet room and good sleep despite its prime location, would definitely stay here again for the right price]

15/08/12 | Link | Rating: 4.0
320. Ayumi S.
Oh Hotel Nikko. Loved our hotel because from a far distance, you can see ours amongst everyone elses. It got us back very easily.

Our hotel room had a great view and the comfiest bed FILLED with tons of pillows! Never seen a hotel that hooks it up with so many pillows. Love my fluffy pillows :]

Shower was pretty cool. 2 shower heads that you can switch on and off. Towels smelled amazing (I'm weird, I know).

Only thing I didn't like was their lighting. Not too bright in there, or it gives you that shadowy kind of light as it's chillin on top of you. Couldn't do my makeup all that well :/

But I generally liked it!

05/06/12 | Link | Rating: 4.0
321. Gigi V.
Until recently I've never stayed at Hotel Nikko, and have only partaken in their Sunday jazz brunch (which is UH-Mazing btw). I had the pleasure of staying overnight when I participated in the Nike Women's Marathon and I was pleasantly surprised. The rooms are spacious, clean and the decor is modern and not fussy. I particularly appreciate the in-room fridge that has a separate compartment that you can put your own things in without worrying about being charged for M&Ms that you shoved aside to put your water bottle in.

The hotel is centrally located in downtown SF and is walking distance to many of the local attractions, so definitely an excellent choice for any out-of-towners.

I would have given Nikko 4 stars if it wasn't for the $15/day charge for Wi-Fi and the $45/day parking fee. It's cheaper to park in a nearby garage and lug yourself to the hotel.

20/10/12 | Link | Rating: 3.0
322. Tricia W.
I was in San Francisco from May 4-6 attending a conference at the hotel. This hotel and review brings me great conflict because although I enjoyed my experience at Hotel Nikko I would not stay here again and I'll explain why.

For the purpose of my stay (i.e., business trip with no frivolities) the hotel served its purpose beautifully and was great. My work kept me busy and I didn't really have time to enjoy the hotel's amenities with the exception of dining at ANZU, which was amazing! However, if and when I have the opportunity to head north to San Francisco for pleasure I will not be staying here.

Let me start off with the positives, because there really were quite a few - Check-in was super efficient and the staff welcoming. I was greeted with a glass of wine upon my arrival and was offered help with my luggage. Everywhere I turned I was offered help. So nice and attentive and that was very much appreciated! I was given a top floor petite queen room by request and it was lovely. The bed was comfy and the simple zen-like furnishings and decor was a nice touch. The hotel is nicely located just a hop, skip and a jump away from the Powell BART station and right in the center of the main shopping areas, cable car routes, restaurants, etc.There's also a Starbucks for those of you itching for your morning cuppa joe, like me! The room was equipped with a shower but no tub, which was a little disappointing, especially since  was informed after requesting a room switch that rooms with a tub were over $1,000/night!

I know I'm supposed to be focusing on the positives here but I'll be honest I was a little taken aback by the size of the petite queen rooms. When I first entered the room, I almost felt smothered both by its size and height. I quickly adapted to the room size but I would not recommend a petite queen room for couples. But for solo travellers it was just fine. My view was of another hotel with oddly enough a naked guy enjoying a beer by his room window! While he provided me with a hearty chuckle, I closed the blinds and moved on!

The reason this hotel gets 3 stars from me despite the positive attributes is that they charge you for EVERYTHING! I paid close to an average of $200/night for my 2-night stay and that included a $15 fee for unlimited internet use. To use the pool/spa/and gym facilities was an extra $20 (for the duration of my stay, not per night). Needless to say I did not use the pool during my stay. In other reviews I've read regarding this exact complaint the manager's response was that,"...we set our basic rate low in order to allow each guest to choose the amenities that are important to them so that they do not pay for amenities they don't intend to use. We have package deals that include certain amenities..." I'm sorry but if the basal nightly rate was low I would understand and appreciate this logic. However, as I explained above, I paid close to $200/night for my room and that was on a Sunday and Monday night, supposedly the cheaper nights of the week (Sunday = $162; Monday = $218). Not exactly inexpensive. Plus, when I think of "hotel packages" I think of room packages with spa services, breakfast options, and wine/cheese happy hours, not use of the pool/spa/gym and internet, which in my many travels abroad have always been included in the room rate as standard hotel amenities. If a 3-star Ramada Inn in Santa Barbara can include use of the pool/gym/spa and internet in their nightly rate (and offer comfy accommodations), so can Hotel Nikko in my opinion.

Overall, if I were to attend another work-related conference at Hotel Nikko I would stay here again. For business purposes it fit my very basic needs and the staff was superb. However, despite the positive attributes of the hotel I will be looking to stay elsewhere if I'm ever able to travel to San Francisco for pleasure.

12/05/14 | Link | Rating: 3.0
323. Nhu N.
I stayed at Hotel Nikko for two nights and loved it. When I arrived I was upgraded from a single petite queen room to a spacious double queen beds room for free. The bathroom was luxurious with separate shower and bath tub along with a separate toilet room. The front desk and concierge people were very nice and helpful when I had to break some cash as well as book a shuttle to the airport. I highly recommend this hotel and would stay here again!

30/05/14 | Link | Rating: 5.0
324. merritt g.
Ive stayed in 3 Hotel Nikkos across the US and still they are my favorite. Yes, western hospitality is nice, however the Japanese always have my heart and their aesthetics win out even further: My credit card is handed back to me with 2 hands, I'm offered a glass of champagne at check-in, my luggage is carried, no vacuum cleaning chaos echoing down the hallway to wake me up in the morning. And back to aesthetics... the clean, minimal, rich textures in the materials I always appreciate. PS: great bed!

19/10/13 | Link | Rating: 5.0
325. AA B.
I stayed at the Nikko during SF Pride weekend, and despite the city being so abuzz, they were still very accomodating and took good care of me. I came up with some friends for kicks, since I have so many friends in the city, and since I've never actually been to SF Pride and have heard so many awesome stories I had to come.

One of my friends works at the Sushi joint inside Nikko, and got me a great deal for the weekend (despite it being the weekend of Pride--thanks bud!). I was so fortunate! I love the location of this hotel. Right in Union Square, walking distance to awesome restaurants, great shopping, and down the street from the center of the festival.

The room was lovely. Small, of course, but this is SF. I stayed across the street at the acclaimed Parc55, and the rooms there were about the same, so I had no issues with it. My friends were at the Marriott around the corner too, and their room was a bit bigger but not by a ton.

Overall, I was very satisfied with my stay. I called downstairs to housekeeping for an extra tube of tooth paste and it didn't take two hours to arrive, so that was nice! I've worked in the hospitality industry and I know that on busy/eventful weekends like this, in a hotel when the house is full, sometimes little requests like that get left by the wayside. But I was happy to experience the opposite.

Their gift shop is lacking, it's tiny and only contains basics. They should expand that and add more things that people might have forgotten at home (drugstore esque items) and they'd probably make some good extra money from that.

Check in and out was fast moving and easy, so also no complaints there! THis is a great hotel to stay at! Five stars!

21/01/13 | Link | Rating: 5.0
326. Sheldon H.
PRO's:
- Chic, Asian-influenced, minimalist style.
- Clean rooms, with brand new, rather modern-art type decor.
- Very friendly, respectful check-in personnel.
- Bed was very comfortable, pillow top mattress. At least 6 pillows, mostly down (or down alternative...I couldn't tell). I have down pillows and a TempurPedic mattress at home, so I appreciate having a comfortable set up.
- Pretty good location, especially for first timers to SF (within walking distance of Union Square, the famous SF cable cars, etc.)
- Only two city blogs from Powell Street BART station, so walking distance, too.
- $200 got me a small, clean, stylish room (no view) with a Queen size bed. Perfect for one person, or a couple who don't mind sleeping together. Pretty good price for downtown San Francisco. Many comparable hotels around there start at $300 and go up quickly.

CON's:
- At check-in, they try to scam you by offering to "upgrade" your room. IT'S NOT A FREE UPGRADE. They're simply asking you to take a large, more expensive room. Luckily, I asked what she meant by "upgrade."
- Also at check-in, you pay for the room by signing a very small computer screen with a RIDICULOUS amount of very small wording on it. It runs you through about 5 screens, most of which are asking you for money for various extras. Be VERY CAREFUL to take your time and read each one, clicking on NO or DECLINE if you don't want to pay (one's even a donation to some charity or something!).
- Carpet in my room looked a bit old, especially compared to the brand new, extremely clean and stylish carpet in the lobby and hallways.

CON's THAT ARE COMMON THESE DAYS:
- Like many hotels, they brag about having WiFi, but it's $16 per day. They must make a million dollars a year off of that! (In reality, WiFi is about $100 per month, no matter how many people use it each day.)
- Hotels are cutting back a LOT. This one's no exception. No complementary ANYTHING; the only thing in my room was a small bottled water, clearly marked as $6.00! Insane!

01/09/13 | Link | Rating: 3.0
327. Ariele M.
Living in the city doesn't really give me much reason to stay in the hotels, but boyfriend used to walk past the hotel everyday on the way to work and really liked it. We wanted a night to ourselves away from roommates on the weekend, so it was the perfect excuse to stay a night here. The lobby is very nice, big and airy. I really like the comfy chairs that the have set up with little tables to you can enjoy coffee from next door or the complimentary fruit water near reception. The receptionist handling our reservation was very nice, did not remember his name, but he was very thorough and went over all the expenses and amenities the hotel had to offer which was nice. Tall-ish, darker skinned, good looking Pacific Islander fellow (I'm guessing), on top of his game!

I asked for an early check in and a room on a higher floor and he accommodated that for us without hesitation! We had a really great view and the weather was perfect so it was nice to look out and see a clear city skyline. We didn't dine at Anzu because we weren't big fans of the menu, but we got dessert to go and "The Fog" was delicious with an espresso on the side for a late night snack! Yummers.

Our room was pretty standard, nothing too spectacular, but our bed was BEYOND comfy and very, very warm. Loved the huge bath tub, big enough for a soak for two!! These things coupled with the view made it a great night, plus it's convenience to the mall and shopping strip made it easy to coerce my boyfriend to do some shopping, something I'd been trying to do for months!

Only bummer is that the receptionist said if the wifi (that was supposedly included in my reservation) wasn't working, I could charge it then have it, put back after check out, which seemed redundant. Had homework to get done so boyfriend bought it, but it was a decent connection.

15/04/13 | Link | Rating: 4.0
328. James M.
Holy hell best hotel in Union Square...I've stayed at 10 different hotels within the area for work and this is definitely the best.

17/09/13 | Link | Rating: 5.0
329. Amanda S.
I thought this hotel was nice, and overall had a good experience on a recent five night stay.  The first room I was given was smallish but was fairly updated had everything that I needed.  I ended up asking to be moved to another room on my first night because there was cigarette smoke coming in the vents.  The staff was really helpful, and offered to bring in a machine to clear the air in the room until I could switch to a new room in the morning.  The next day I got moved into a much nicer room on one of the executive floors for no additional charge.  The room was bigger, had a bath and separate shower, tv in the bathroom, a stereo system, etc.

What I didn't like, and didn't expect, was that I would have to pay $15 a day for wi-fi, and that if I wanted access to the pool or gym I would have to pay an additional $20.  This seemed like a bit of a racket and is probably enough to rule out a repeat visit for me.

07/03/13 | Link | Rating: 3.0
330. Wendy H.
I booked an event here for a retirement party.  It was held at the Nikko Ballroom and the spot was just fantastic.  I was also impressed with the table setting.  They actually served the food in silver plates!  We had cocktail hour at the foyer adjacent to the ballroom.  Very spacious and airy.  

Hotel is kept in excellent condition.  It's not run down looking at all.  Staff was attentive and the food was excellent.  They are also willing to work with our budget.  

If you have a big party, do consider Hotel Nikko.

10/02/12 | Link | Rating: 5.0
331. Vanessa M.
Pretty hotel, understated decor and located close to Union Square. However, the location is slightly gamey due to its proximity to the Tenderloin. While waiting for a cab out front we encountered some drunken fools screaming and throwing glass bottles on the street. Luckily they were *across* the street.

Service at the front desk was excellent and the room was nice, though pretty small which is somewhat standard for S.F. rooms. I'd say the standard rooms at the Westin are a bit bigger.

My one complaint is that their late night room service only had a handful of items on it and most of them did not sound good. For an International hotel I would expect them to have better options for room service.

Their restaurant and lounge downstairs is awesome, though I didn't pay a visit during this particular stay.

09/03/13 | Link | Rating: 4.0
332. Jennifer J.
My husband and I stayed at Hotel Nikko on our recent long weekend in San Francisco.  We used Priceline to find a room for $70/night, and were upgraded from a small Queen room to a larger King corner room for $20/night once we arrived.  Our room was beautiful!  It was on the 15th floor with a view over the city.  The decor was lovely and spa-like.  The staff were very friendly, from the front desk to the  concierge, and housekeeping was perfect and efficient.  While we did not use any of the on-site amenities, we did enjoy the Nikko's convenient location - just a couple of blocks walk to Powell Street, Union Square, and the transit station.  You can also eat well without going more than a couple of blocks - a 24-hour Naan-n-Curry is kitty-corner on O'Farrell, and the infamous Dottie's True Blue Cafe is just 2 blocks away.  If you're a Starbuck's fan, there's one right in the lobby.

My only complaint about the Nikko is that the mini-bar is "automated" so you can't even move a bottle of water without the computer charging you.  We stuck some leftovers in there and found $36 worth of charges on our bill just for moving a few items!  The front desk immediately removed this from our bill, though.

Try the Nikko if you want a 4-star, affordable experience in a great location.  You won't be disappointed!

23/02/10 | Link | Rating: 4.0
333. Karen K.
Stayed here President's Day weekend and had some problem with our room and was upgraded to a bigger and nicer room the next night. Too bad we didn't get to enjoy the room. The hotel is a great location with lots of different places within walking distance.

12/03/13 | Link | Rating: 4.0
334. Kristen G.
This five-star review is based mainly upon the absolutely outstanding customer service at the Hotel Nikko. Jose went above and beyond the call of duty in rectifying a situation with our TV-- keeping us as customers very, very happy and in a friendly way. Thank you, Jose! We also had brought a bottle of wine to share at the hotel but we forgot glasses; the barback at Anzu let us use two crystal glasses, no questions asked. Great customer service here all the way around.

15/12/13 | Link | Rating: 5.0
335. Clyde M.
I'd almost want to give this hotel 5 stars but room services are expensive and you get gourmet portions.  The salmon was superb.  The service by the employees hasn't been matched anywhere I've ever been.  Everyone is the same maintaining the same courteous and friendly service no matter who you talk to.

The hotel room is comfortable.  You can watch regular cable television and can pay for movies and internet access.

I'd go back there should I visit San Francisco again.

10/07/13 | Link | Rating: 4.0
336. michael s.
Great hotel. The staff was accommodating. The food was very good. They managed the temperature in the meeting rooms very well because sometimes they get too hot or too cold. There is a relatively low cost garage 2 blocks away.

11/04/14 | Link | Rating: 4.0
337. Derek N.
I've stayed at Hotel Nikko on two occasions, while on business.
Never got a chance to write up my two-cents, until just about now.

Location: Hotel Nikko is smack-central between the Tenderloin and Union Square. Consult your map app and make you don't make a wrong turn unless you want to encounter interesting citizenry.

Rooms: The rooms are comfortable and spacious. The beds were springy. I was able to get a decent night's sleep.

Staff: The staff here is extremely friendly and helpful. They were very pleasant.

Value: Couldn't remember the tally, since the company paid for the accommodations, but I remember that the bill was reasonable for a Union Square location stay.

ANZU's is inside the hotel as well.  My drinks were great, and the pouring was generous (!!!!!!!!!!)

If in the area and given another opportunity to choose, I would select Hotel Nikko.

Highfive!

19/10/11 | Link | Rating: 4.0
338. Allison M.
My family and I visited San Francisco for a long weekend.  I was intrigued by the Nikko hotel because it seemed to have a good reputation and it is centrally located in Downtown SF.  When we arrived at the carport, we were greeted by friendly attendants.  And they were very nice to our children.  When we checked in at the front desk, they were very nice and accommodating. The room was beautiful and clean.  We had a great view on the 11th floor.  Next time, I will request a room higher up because the noise from the street still resonates up even on the 11th floor.  Since we have kids, we ordered room service often, for dinner and breakfast.  The breakfasts were amazing!  I was so impressed.  I loved the oatmeal and the pastries seemed to be homemade.  The blueberry muffins were the best I've ever had.  After we received our food, we received a call from the service desk asking how our food was.  Very impressive!  I ordered salmon for dinner and it was delicious!!  The food came very fast and hot.  I appreciated this so much.  And when I had sleeping babies in the room, the food delivery man was aware of being quiet.  I loved our stay at the Nikko, I will definitely go back!!!

08/03/14 | Link | Rating: 5.0
339. Patrick C.
We had a great 2 night stay here recently.   Great location, short walk to Union Square.  Friendly staff.  We arrived really early on the first day, around 9am, and were told that our room was ready and that we could checkin right then and there, really helped to get us set up and on our way to great day doing our thing in the City..... Cable Car line in 1 block away... have to do that, at least once.... Other public transportation is nearby, no need for a car, especially since like most big cities, a car is a hassle in SF.  Our room was on the 21st floor.  Great view of the City below.  It was small but functional and nicely furnished, except it lacked a sofa or sofa type chair.  All it had was a desk type chair.
Other than that, room was clean and comfortable.
They do charge extra for some things including the pool, which I would have liked to use had it been included in the room charge.   Especially since the rooms are on the pricey side...... However, we were on a Sweetjack deal so we paid alot less....

08/01/14 | Link | Rating: 4.0
340. Linda S.
Great ambiance and service. I wish wifi was free, but the beds are so soft. Not going to worry so much about being online when I can snuggle in my ultra down bed, hehe.

14/01/14 | Link | Rating: 5.0
341. Andrew I.
I'm kind of torn in ratings when in comes to this place. I've had great outstanding top notch 5 star moments from them, but have also had less than mediocre, 2 star moment from them.

When KKSF station was still around (I miss them dearly), they used to do Sunday Brunch here. What an perfect and beautiful place to be, filled with joyous people, amazing music, great food, and a nice feeling overall. The lobby has a grand presence, the hints of asian decor is not overdone, and the brunch place is always a must try recommendation from me to everyone!

However their rooms are somewhat smaller than average (I got a basic suite), the view is nonexistent if you don't get high enough, or if you face the Union square side of SF. The room service is somewhat lacking in exclusivity. I mean that most of the people working here are just not that courteous. They don't do any special favors, if you ask them they could care less about giving each visit a top-notch experience, because unless you're a businessman or have money to space, you wouldn't be staying here all the time. Idk though, i'd definitely give one more try in staying here, but you can definitely get more for your money in SF without sacrificing quality of stay.

One definite plus here is the location. Very close to Union square, I never even took the car out of the garage, because I walked everywhere. Parking is expensive and is not included in your stay, so consider that fee also on top of your stay. I still would come here to have breakfast or brunch, though, no doubt about that !

12/02/13 | Link | Rating: 3.0
342. Kit P.
Extraordinary experience! My fiancé and I absolutely loved staying at Hotel Nikko and will most certainly stay again.  

Just a few of the too-many-to-mention things that I love about this hotel- valet service is exceptional - the front desk staff is friendly and attentive, accommodating every need (and even our whims)-  everything is shiny and new- the entire hotel is super clean,  huge, gorgeous rooms at the Imperial Floor, very tastefully decorated and beautiful views- amazingly quiet! Probably the best sleep I have ever had in a hotel.- awesome mattress and on both sides of the vanity/sink area- dual rain shower heads, big tub, room service is excellent - complimentary wifi access - huge flatscreen tv - well-stocked mini bar- exceptional workout facilities including dry steam, sauna,jacuzzi and indoor swimming pool.  Complimentary access because we were staying at the Imperial Private Floor - terrific location in downtown SF.   Final comment:  In the hotel experience category, The Hotel Nikko ranks #1 on my best-ever list; if you are fortunate enough to have the opportunity to stay, do!

21/02/13 | Link | Rating: 5.0
343. Vishal M.
I have stayed here about 3 times every time has been a great experience.

Opening the enormous glass door at the entrance made me feel great! lol Really!

Soon as you enter you can hear the water flowing from the side of the stairs (Very soothing)

Japanese style boutique hotel that has sort of a ZEN atmosphere.

Dont expect the rooms to be large but just enough to make you feel cozy. Most of the rooms have a great view as they are located in the heart of Union Square.

Very contemporary style sofas, rugs and curtains in the lobby area.  

Staff is very professional!

Happy Hour Anzu is the place to be. Also for all you ladies that get a little camera happy, they have great lighting and seating arrangements at Anzu which makes for great pictures.

Happy hour

$3.50 beers
$5 SIGNATURE SAKE

23/01/13 | Link | Rating: 4.0
344. Travel S.
Great Hotel with Great Service!  Amelia (hope I didn't botch her name) was great from the front desk.  Very friendly, personable and offered good directions.  Of course there is a fee for wifi people, get over it.  Hotels make money on wifi fees - if it were your business, would you just give it away?  The valet attendants are very friendly and willing to assist at anytime.  You won't be disappointed if you stay here UNLESS you're one of those passive aggressive travelers that gripe about everything and anything just so you can post it to the world!  Good Job, Hotel Nikko!  We'll be back!

04/08/14 | Link | Rating: 5.0
345. James B.
Great location and beautiful rooms. Front desk staff was professional and informative. Breakfast at Anzu was delightful with a mix of east and west totally representing San Francisco. Awesome way to end my three day stay. Will definitely stay again and recommend to friends and family.

28/04/14 | Link | Rating: 4.0
346. Karen Z.
This is a review regarding my Nikko ballroom experience. I went to see Dr Paul Krugman.

Nice hotel, decent signage, no sound glitches. Decent stage height so we could see the speaker. The chairs look normal, but they are upholstered with a particularly soft foam or something, and after 90 minutes I was pretty uncomfortable. Nice decor: urban chic. I don't remember it being so nice before...did they remodel?

I wouldn't hesitate to go see another speaker there. (Though I might bring a sweater to sit on!)

25/05/12 | Link | Rating: 4.0
347. Carl H.
Recently stayed at my favorite hotel the Nikko- San Francisco but found out the "Website Exclusive w/free internet" produced an insulting situation.

The Nikko is fabulous and I have stayed there many times on business but only learned this weekend that they have sub standard options.  To be fair, I already knew they price options out, so internet is additional, the pool is additional and so is breakfast.  This I'm OK with as many business travelers don't need all these options so your rate goes up if you do.  BUT, (and here's the hidden catch) they go out of their way to let you know you have a cheaper room.  

First, at check in, everyone in front of us was offered a glass of wine (as expected) but we were not offered, presumably because of my internet "special" (maybe it was a slip up and they can respond).  Next, our room had toilet paper that you could use to sand cabinetry!  And no wash clothes?  Are you kidding me?  

Moving on, I wanted to get in the hot tub so I go to the lobby and pay the $20 for pool access.  Sweet!  But in the closet is no robe or slippers (I thought they were in the room but certainly thought that when I paid the "club" fee they would be offered. No!  We go down to the pool area and everyone had a robe but us.  I call the lobby from the pool phone and they said I needed to ask for that when I booked the pool.  What?  Now, cold and wet standing talking on the pool phone they offer to bring it to my room.  Hello!  I'm cold and wet at the pool.  Can you bring to the pool?  "NO".  Me: "Hold one moment, I want you to tell that to my cold girlfriend!".  Lobby:  "Um , well, OK, but it will be a while".  (A very nice cleaning person offered to get  them for us to speed it up.  I forgot her name but thank you!).  

Lesson here.  The lower priced rooms will leave you feeling VERY second class.  (But the brunch is still awesome).  Good Luck!

25/02/13 | Link | Rating: 2.0
348. Paul S.
Wow, don't stay here. Expensive hotel and bad service what a NOT winning combination... Hmmmm where to start. Our toilet was flooded when we got to our room I had to waste 2 hours of my vacation waiting for 3 guys to come and fix a toilet that should have been fixed before I ever got the room. The guys walked in the restroom in work boots and stained the floors and carpet. Not
To mention no one cleaned up or swept after they were done. I was late to dinner and missed our reservation because I had I wait for them to leave my room . Parking was also $40 and slow. Oh and wait there's an extra charge to use the pool! Of all the please you can stay in SF, don't stay here. Sorry hotel but everything about our stay was as stinky as the toilet that was flooded in our room. Thanks for wasting our time to fix it and ruining our evening and reservations. By the way we had to call down 5 times to get anyone to hurry and fix the toilet and no one ever even contacted us to say sorry or at least comp out room or even give us access to a pool that you charge customers to use but advertise in all your advertisements.

29/10/13 | Link | Rating: 1.0
349. Jen L.
I would probably give it 4.5 stars if I could.
Great hotel, clean, very good customer service (maybe because it's Japanese?). The rooms are pretty large and quite modern looking. It felt almost like a 5 star than a 4 star hotel. The only downside is that there are a lot of additional fees (resort fees, internet fees etc.). Overall, enjoyed my stay. Will definitely return.

18/01/13 | Link | Rating: 4.0
350. Eric B.
It's too bad that my experience with the Hotel Nikko has been limited (so far) to their Conference facilities of which my latest visit ended today. This is a nice Hotel and I think I've only scratched the surface of this place. The large ballroom facility was comfortable and with good acoustics and climate control. There was also a nice common area just outside the door for Exhibits. It also helped that the sponsors didn't skimp out on the Continental Breakfast, the Monday Lunch, and the Afternoon Snacks. My only regret is not wrapping some of it up and taking it home.

One of my running jokes with Gayle is the possibility that we should go "clubbing". A future overnight stay at the Nikko coupled with dinner at Anzu and a show at The Rrazz Room might be just the ticket......

06/12/11 | Link | Rating: 4.0
351. Brittany S.
Great hotel. Perfect location right next to Union Square. Pulled into the hotel parking and the staff there was very friendly and told us exactly where to go for check-in. (They were also very helpful at check-out and provided us with free bottled water when we picked up our car). Once at the front desk we were offered two complimentary glasses of wine and the lady who helped was extremely sweet. Our room was typical. Nothing too special, but it was nice. The bed was very comfortable. There's wi-fi but you have to pay for it, although there is a Starbucks attached to the hotel and you can get free wi-fi there. This wasn't an issue for us since we have that "hot-spot" ability on our phones. Downstairs there is a very nice lounge.. Kanpai --- Good place to relax and get some nice drinks. The concierge was very helpful. He gave great advice about where to eat and let us know about his own favorite places. He also had a list we could take with us in case we wanted to check out some other places.

We would definitely stay here again.

08/06/13 | Link | Rating: 4.0
352. T B.
If you want to go shopping, this hotel is for you! Located in union square close to shopping (like Macy's, and other department stores) and restaurants. The rooms are clean and have typical amenities like a shower cap and vanity set, coffee maker, in-room safe, bathrobes, shampoo and conditioner, flat screen tv and work desk, etc. There was a nice bathtub in our bathroom as well. The staff is very accommodating (for example they provide a toothbrush if you forget yours), and are willing to book dinner reservations (which I recommend in this city). Helpful hint: There's a parking structure right across the street on Mason and Farrell, parking is $35 a day there.

21/01/14 | Link | Rating: 4.0
353. Nancy C.
Fantastic stay. Trying to get to their entrance in the car took a bit of circling since downtown San Francisco has a lot of no-turn streets. Hotel Nikko is actually located at a corner though. Look for their blue flags.

The area around the hotel is safe if you head towards Union Square. It's a few blocks away from the Tenderloin, which is ghetto and definitely not a place for tourists. Know your surroundings if you're not familiar with the streets and check out a map beforehand.

There are significantly cheaper overnight parking options in the area if you keep your eyes peeled. For the sake of convenience though, we opted to leave the car with the hotel valet. It's a bit expensive to park overnight but the price is expected for the area.

Check-in went smoothly. The receptionist was friendly and welcoming. We got to sample some of their wine and it was actually good. I'm not a big wine drinker but I enjoyed it.

We got a room facing the busy street but I actually liked it. I felt very immersed in San Francisco. I actually live in San Francisco and I was just here for a staycation. If you're a light sleeper, ask for a room that does not face the street because the windows are not very sound proof. Personally, I enjoy the sound of light traffic and the sounds of the city. The upside to that is that I also got to enjoy the lights of the city at night.

I stayed in room 1011. The room was clean and tastefully decorated. It could've used a little more dusting though. There was a light layer of dust on the desk. I stayed over July 4th weekend. I would guess that the room hadn't been occupied for awhile so the hotel is probably not usually at full capacity. That means you can shop around for deals during the lighter tourist months.

One thing that bugged me, no pun intended, was the few bugs I found by our window. There were a few pesky gnats that I had to kill. One even flew into my contact lens case at night and scared the heck out of me when I opened it up the next morning and it flew back out! I didn't even see it go in and the case was in my bag overnight. Freaky! Thank goodness I'm not an international traveler. That wouldn't be a good thing to transport to another country!

The beds are super comfortable and the sheets are silky and high quality. The mattress is soft but supportive and the pillows are firm enough. You also get a nice warm down comforter. One peeve of mine is when hotels only have thin blankets, so I was very glad to have the comforter. Very necessary in San Francisco because it stays cold all year round. Some of the feathers leaked out though. My companion and I both had itchy noses the next morning and we connected it to the feathers. I'm sure they have alternatives if you're allergic.

The bathroom is modern and inviting. There's a glass enclosed shower with adjustable water flow and a separate handheld shower head, a soak-in bathtub, and a very modern sink with a spacious countertop with enough space for everyone's toiletries.

I'd recommend Hotel Nikko to anyone. Whether you're a local just looking for a mini getaway, business traveler, family, or looking for a romantic getaway, Hotel Nikko is a great option in downtown San Francisco.

26/07/13 | Link | Rating: 5.0
354. Frank G.
I've stayed in several hotels in San Francisco, from super expensive to modest.  Hotel Nikko isn't as good as other hotels half the price.

My first taste was the ropeline at the check-in counter.  Right off the bat, felt like cattle.  Counter clerk referred to my younger wife as "my companion" and rolled his eyes.  How incredibly rude.  I could have slugged him.

Then he tried to upsell me, with upgrades.  They had advertised a pool and health club, but at the check-in I learned it was $20 additional.  Internet, another $17.

The room was small, especially for the high price.  We did not enjoy this hotel.

15/12/13 | Link | Rating: 1.0
355. Matthew S.
RUN! Don't walk AWAY from this smug, rudely staffed (with incompetent front desk staff),  and non communicative Management.  From overpriced rooms to horrible surrounding seedy neighborhood you can do better at most any other top tier hotel.  This place is riding its past coattails and history.  There is a reason why there is only 1 left in the USA.
I am so disappointed in the Hotel and what they have become...another run of the mill wanna be 4 star property.  They need a revamp and complete overhaul.

03/01/14 | Link | Rating: 1.0
356. Wendy M.
I stayed in this hotel for Valentines Weekend, and it was just an awesome experience. Its such a beautiful, classic, and modern hotel. It's extremely clean and the staff are over the top friendly and helpful. Great place to stay at. It's in the middle of literally every where in Union Square!!

12/03/14 | Link | Rating: 5.0
357. Bunny H.
this is a lovely hotel. clean, quiet, elegant.

for the most part the staff was helpful, except for one named Manuel at the front desk, who was cold, rude, and unhelpful as I was trying to get help about a lost item from my room. I even saw him chuckling when I was upset about my missing item. How callous is that? And when I asked for his name, he threatened to call security. For asking his name? I did manage to read it off his name tag though.

Thanks to the rest of the staff for helping me out, but Manuel is a blot on your otherwise decent service.

28/09/14 | Link | Rating: 4.0
358. Elisse B.
The experience was average and over priced. The room was nice and modern and the people checking you in were friendly but aside from that there was nothing special. Even at 11:30 pm we had to wait in a check in line. We were on the 24th floor and honestly the view wasn't anything that you couldn't get in any tall building in San Francisco. Also, there were no room number signs once we got off the elevator so we didn't know which way our room was! I would not suggest staying here, it's not a good value.

16/11/13 | Link | Rating: 2.0
359. Helen D.
Stayed here randomly after working a big event in the city. Room got paid for by my committee.

Working in the Hospitality Industry myself, I get both more picky but at the same time more understanding of certain situations. That being said. The Nikko is a great hotel in the heart of the city. Good customer service & nice rooms. Though they are slightly small, you have to keep in mind it's in the middle of the city

01/11/12 | Link | Rating: 4.0
360. Veronica M.
I stayed at the Nikko in the month of January with my 8 year old son and was a bit apprehensive, as hotels in metropolitan cities are not generally child friendly.  We were welcomed very kindly by staff who acknowledged my son, talked to him about the swimming pool and made him feel excited about using the amenities the hotel had to offer. Not only was staff amazing, the rooms are spacious and make you feel like you are actually on vacation. It was comfortable and spacious. I would love to stay there again when traveling to San Francisco!

21/02/14 | Link | Rating: 5.0
361. Jodi G.
I stayed here a couple of times for leisure.  It's very cute and the staff is great.  I like the asian influence.  Valet were great - grab your bags for you, very polite, help you grab a cab, etc.  I took a cab or walked wherever I had to go. The beds are very comfy.  The bathroom is decent, not amazing.  I had exceptional service from the masseuse - great massage and access to the ladies' locker room, sauna, and pool.  There is also a Starbucks attached to the hotel making it convenient to get your brew whenever you want - rain or shine.  They also have an Einstein Bagel, but I didn't try it.  The concierge was also very helpful.  I liked the location - short cab ride anywhere I wanted to go.

29/04/13 | Link | Rating: 4.0
362. Hu P.
The Nikko Hotel is a very nice hotel.  Its location is convenient, couple minutes from Union Square.  Clean bathroom, nice bed, and we even have a great view.  Why 4 stars, because they charged us for the 2 bottles of water we drank (6 dollars), and the swimming pool pass is 20 dollars a day.  For the price of the room, I think that this can be included.  

Other than that, great service, a Starbucks is attached to the hotel (practical for internet access as you have to pay at the hotel).  

Good hotel!

13/01/13 | Link | Rating: 4.0
363. Jason S.
Excellent location and good value, but not necessarily Japanese.  

Location: VERY GOOD  
*Roughly a 5 minute walk from the Powell St BART station
*~5 minute walk to Union Square

Amenities: Basic
[-]WiFi is around $12/night.  I see a review that claims the AAA discount includes WiFi, but I believe I used the AAA discount and ended up paying $32 for 3 days of WiFi access.

Room: Good
[-] Comically LARGE bathroom door that blocks hallway

[-] KOLHER Toilet- Frankly, I was expecting a Japanese bidet-style TOTO toilet.  This was a letdown.  

[-]LG TV- This was actually a nice TV, but I was expecting something Japanese.  There was only one Japanese language station I was able to find (NHK).

[-]No Room Control Panel- I love the control panels in Japanese hotels that allow you to control the lights, TV, and AC via buttons on the bedside tables.  There was a half-hearted attempt to do this with a large button on on nightstand labeld "ROOM LIGHT".  It would control one room light.  Lame.

[+]There are TWO USB ports in the phone.  You have to look to find them.

30/11/12 | Link | Rating: 3.0
364. George B.
Hotel Nikko is the definition of fake luxury. The building itself is beautiful , the staff is ridiculously polite, but this hotel will do its very best to suck every spare penny out of every single one of your pockets. It's just as bad as the panhandlers on the street. You pay $500 for a nice room, yet you are expected to pay $16 for wifi alone, $20 for access to their pool and fitness facility, and $9 if you want to drink the small bottle of "artesian water" placed in your room (Voss water, which costs about $1.50 at the Walgreens down the street). Save your money.

A small anecdotal example: We checked out this morning, as is today, as in less than 24 hours ago, and left a generous tip for housekeeping. I then called back this evening when I realized I had left my phone charger there. The people I spoke to were polite, but completely unhelpful. The woman I spoke to said she would check with housekeeping and then call me back immediately. It's now been half an hour, and nothing has happened.

This is the bottom line of everything at Hotel Nikko. All talk, no actions. The talk is free, the action you have to pay an arm and a leg for. If you're okay with staying in a hotel where the lobby is gorgeous, the bed is comfy, but no one could give less of a shit about you, then this is the hotel for you. If you want a hotel that's nice, comfortable, AND cares about you as a customer (and not just a walking ATM), try the hotel Cartwright, or the Cornell Hotel de France, both of which are within walking distance of the Nikko.

04/07/13 | Link | Rating: 1.0
365. Ella O.
Gorgeous lobby. Room was small but clean. Ok hotel, but would not come back.

26/10/14 | Link | Rating: 4.0
366. Simon W.
We stayed here while attending a show at the Curran Theater and the location and quality of the Nikko could not have been better. The facilities of the hotel are great and the executive floor has free afternoon canapés and drinks and also breakfast.

The hotel is very close to Union Square and Market Street for shopping and restaurants. Having access to the pool and spa after a hard day of retail therapy was awesome.

09/01/14 | Link | Rating: 5.0
367. Janet P.
Great place. Perfect location. Beautiful hotel. Rooms were quiet and very roomy, just a short walk from Union Square. I will definitely return here .

24/01/14 | Link | Rating: 5.0
368. Jenni I.
We purchased two nights at the Hotel Nikko this past weekend through Priceline. Great deal, considering we paid around $200/night. Really great location and within walking distance to a lot of restaurants and bars. The room was small, but we expected that when booking through Priceline. Taxis were always plentiful and easy to catch. Front desk was friendly. And, we used the on-site dry cleaning service which was super easy and efficient. Someone came to pick the items up from our room at 9 a.m. and when we returned that evening, they were waiting for us in the room. I think a full suit and shirt were around $29 -- great price, considering similar at home in Orlando is around $18.

Overall, I'd stay here again and will recommend it to friends.

20/08/13 | Link | Rating: 4.0
369. Kevin C.
I booked a deluxe king room for two nights and arrived early to drop off my luggage but was offered an upgrade ($70 per day) that allowed me to check in early Friday morning (8:30 am). The upgraded room was on the Imperial Floor, which is private and requires a key card to access. The room had a great view and the bed linens, bathroom and products were luxurious. The upgrade also provided the following: three Japanese/American brunches, two happy hours featuring heavy appetizers (crab cakes, samosas, cheeses) and beverage service (beer, wine, soft drinks). Other perks included spa access (steam/sauna), gym, pool and free wifi. The five meals included tip. Also, continental breakfast, newspapers and computer access were available daily on the Imperial floor. This was my 3rd stay at the Hotel Nikko and it won't be my last.

08/04/14 | Link | Rating: 5.0
370. T L.
I booked a room for 1 night, for a mini "stayvacation". Found a deal on booking.com , advertising a night here for about $170 (total was about $200 with all those annoying taxes).

Pros:
+ decent location (close to the mall)
++ (big pro) comfortable beds - not hard but not super soft (can't stand super soft beds)
+ clean sheets/room
+ gave us a nice corner room ("upgrade")
+ modern decor
+ quiet stay for us
+ valet was helpful - we wanted to grab things from the car and put things away. instead of having the car driven up, we just went down to the car. they had to come with us for that. totally cool about it.

Cons:
-- (big con) water was leaking from either the tub OR the toilet. Didn't notice until we were leaving the hotel.
-- (big con) shower drain didn't drain fast enough (i.e. it seemed almost clogged), which is pretty disgusting
- they charge you if you want to use the pool
- if you're not familiar with the area, it could be a disaster. It is pretty close to the Tenderloin so don't make any wrong turn (unless crackheads and prostitutes are your thing, in which case, I'm sorry for offending you).

I'm sure not all rooms have messed up bathrooms like we did. I'd stay here again but I wouldn't pay more than $200 a night (total). I also fell asleep like a baby in their beds... that's always a good thing :)

26/05/13 | Link | Rating: 3.0
371. Jan L.
We stayed at hotel Nikko for a few days while in town. The location is excellent, and we had a nice view from the 17th floor room. The room and hotel are nice and clean. The room is relatively small, but was suitable for two people with luggage.

25/04/14 | Link | Rating: 4.0
372. Brooke K.
I stayed here back in May of this year.  It's a lovely hotel, but I spent over two hours with their IT guy due to WiFi issues.  As I was here on business...this was NOT okay.  For the three days I was here, I couldn't get a reliable connection.  

The rooms are clean and attractive, but the view from my room was meh.  I went up to the top and got some nice skyline photos, which was cool.  Also, walkiing into the elevator area, there is a severely off-center painting.  It drove this OCD girl a bit crazy, and I just didn't understand what the decorator was thinking...

The staff are nice, and the location is relatively central to Union Square area.  Lots of (unfortunately) homeless in the area, and the street is noisy.  I would consider staying here again, if they corrected the tech issues.  In a tech town...this was a bit ironic.  I'd give it a higher rating...but as a geek, this is a major turn-off.  I feel overall, the hotel is overpriced for the quality.

05/08/13 | Link | Rating: 3.0
373. John C.
I like Hotel Nikko a lot. Unfortunately, my last experience was not stellar.  Check out is at 11...every other place is normally noon. When I asked for a late check out, the front desk could only give me e me til 1130. Really? Not super accommodating. At their bar, we waited a really long time for two drinks.  They forgot about our second round of drinks. Our waiter (he was young and you can tell he was new), the hostess and a guy that looked like the manager each asked us and promised our drinks. Third times a charm I guess. They seemed to care more about a larger party of guys in suits. Uh...last I checked we were guests here too.  I know we all have our bad days, but please don't forget you are the business of catering to your customers--regardless if they are in suits or not.

12/01/14 | Link | Rating: 3.0
374. J T.
We stayed at Hotel Nikko for 6 days...another AGU conference trip, its a nice hotel, close to Union square.. Bathrooms are surprisingly HUGE - like shower and a bathtub suite huge. A definite plus. Pretty close to Macys, Nordstroms, etc. If you are into shopping and don't want to be far from your favorite shops, this is definitely a good hotel for you to stay at, it's just tucked away enough, but still kind of close to the action.I find the area a bit too "crazy" with people/traffic and all that, but that's just my opinion. This is a very japanese hotel, very hi-tech and full of japanese amenities (you can order a very japanese breakfast) Beds are comfy, and the rooms are bigger than most. Swimming pool is nice (but crowded with families every time I attempted a laneswim) The hotel was booked solid for holiday parties and we found the check-in, check-out process a bit daunting.
It was a pretty good hotel overall and recommend it to those needing to be close to it all.

09/10/12 | Link | Rating: 3.0
375. R R.
Comfortable bed, newly renovated deluxe room, quiet, perfect location, kind staff. Would definitely come back.  (But wifi for 50$ a night? Are they crazy?)

21/05/14 | Link | Rating: 5.0
376. D D.
I really like the Nikko and have stayed in the past but they really nickle & dime you to death. $20 Internet, $20 per day for use of pool, $50 parking.... I don't think we'll return again...

23/04/14 | Link | Rating: 3.0
377. Rob K.
Got a great deal on one of those travel sites that starts with an E, and made this hotel an even more compelling value for my stay for just one night.  Everything was beautiful here, the staff are very helpful and friendly and they handed me a glass of wine when I checked in.  The elevators are awesome, fast and precise, and the room was wonderful, clean, and very modern and comfortable.  I didn't use any of the hotel amenities, but I really liked the room and the bath products were nice, shower was amazing, although a little crammed.  Internet service left a little to be desired, $14.95 and it didn't even play a youtube video.  Very convenient to all the shopping in Union Square, and the BART.

04/03/14 | Link | Rating: 4.0
378. Tony B.
Sweet! We had a very nice romantic evening in the city, and chose the nikko for our stay. Overall, we were very pleased and would stay again. Our pros and cons:

* Could improve
-- The line was four couples long to check in when I arrived. Perhaps nitpicky, but waiting in line is not a luxury experience.
-- When I got to the front of the line I was not offered a glass of wine, as others had been. Huh? Possibly this was because my wife had already checked-in ahead of me?  
-- Price for the room was great. But then other things seemed overpriced -- the movie and use of the spa, for instance.
-- To much (overpriced) stuff in the minibar, leaving no room for any food or drink we might bring home.

* Very nice
-- Staff went the extra mile and provided a pretty vase for the flowers I bought for my wife for the room.
-- Room was high in the building with something that could be called a view, which was nice and per our request
-- Nice nightcap in the anzu lounge.
-- Late night in-room food and movie were fun and fully functional.
-- We loved the pool and spa!

Pros outweight cons clearly.

05/11/13 | Link | Rating: 4.0
379. Spencer W.
Great decor and a starbucks in the building.  All things that are hard to beat however I will no longer be staying here.  After staying here for about 5 years straight the rooms have become decrepit, valet is now 50 dollars a day BEFORE taxes (highest I've ever heard) and they are no charging for internet. When I mentioned I was a regular they did not care at all.

My advice: Stay away.

Spencer

10/03/14 | Link | Rating: 2.0
380. john b.
Had to work a conference over the same weekend as the bay to breakers. checked in Friday afternoon. Check in was very, very efficient. Complimentary glass of wine was a nice touch.

Room was small, but very, very comfortable and quiet.  

Room service food was excellent.

Customer service overall, (valet parking, bellman, concierge,) was all good.

20/05/14 | Link | Rating: 4.0
381. Mimi D.
I checked out of this hotel yesterday after a horrifying stay. My boyfriend had a small insect bite on his arm so I lifted the mattress to make sure there weren't bed bugs. What I found instead was horrifying- over 10 hypodermic drug needles, spread out on the box spring, with no covers or caps. They were close to the edge of the box spring, it's a wonder I didn't get stuck with one of the needles and risk contracting hepatitis or HIV.

Almost as shocking as the discovery of the drug paraphernalia was the nonchalant reaction of the hotel management. In fact, I believe her exact words were that they'd "meet me halfway" and comp half of the room. If this were a normal hotel problem like a broken toilet, I could understand that, but this was completely outrageous, and dangerous.

The facilities are nice, especially the gym, but this is not a 4 star hotel and does not offer 4 star customer service. I am still shaking after this experience.

26/06/13 | Link | Rating: 1.0
382. Tom D.
Here for class on the 3rd floor. No wifi. Chairs from Guantanamo. Doesn't seem like anyone cleans this place. Oh well, it's close to Johnny Foley's and they have good food and Guinness.

20/08/14 | Link | Rating: 2.0
383. Marie W.
I did a little research on the hotels around me, and I'm pretty positive I got ripped off by saying at Hotel Nikko. $445 a night for a room with a view of the city and "free Internet". That's the only benefit of my room. No breakfast included, no pool included( you have to pay $20 to use the pool.) You want a bottle of water in your room? $6.
At this price I expect complimentary breakfast, cookies, night caps and usage of their facilities.
Room is nice. Front desk is nice. But that's all your money gets you.

18/09/13 | Link | Rating: 2.0
384. Mac P.
We've stayed at the hotel twice.  The lower floors need some significant renovating, but the upper floor rooms are beautiful and modern.  The lobby is welcoming and the concierge has been helpful every time.  We tried the buffet once, and it did not live up to expectations (or price).  If you can stay on the upper floors, it's a nice night in the city.  Otherwise, I'd pass.

07/10/13 | Link | Rating: 3.0
385. Lindsey D.
I have now had the pleasure of staying at Hotel Nikko twice and both times have been an excellent experience.

Location:

Nikko is about a one minute walk to Union Square. It might even be considered "in" Union Square. It's just one block away from the Cable Car drop off and a minute from the heart of shopping on Market. This is your place to stay if you want to be in the heart of the Union Square and shopping district action. In addition, this hotel is about a 20 minute walk to piers and a 20 minute walk to China Town and North Beach. It's the prime location.

Interior:

Nikko is covered from floor to ceiling with marble. Upon entering, if feels like you've left the US and are in Europe or Japan. Everything is modern, state of the art, high technology, clean, and marble. The lobby sits on the 2nd floor and has spacious seating that's perfect for working. They also have a Starbucks inside the Nikko as well as a lounge with live acts and a restaurant with tasty cuisine.

Rooms:

The rooms here are nothing less than perfect. They are extremely clean, comfortable and filled with every high tech need. The beds feel like floating on clouds and their pillows are practically magical.

Customer Service:

The customer service here is way above par. They go above and beyond to make sure you are happy and they are fast in doing so.

11/09/12 | Link | Rating: 4.0
386. E G.
I usually don't' write reviews of hotels but I had to in this case, The hotel itself is fine and the staff are nice but I feel like this hotel is out to fleece you. (1) they CHARGE you for using the pool/fitness center (it's NOT included) and (2) I had some work papers in a box delivered to me for me to pick up before I came and they CHARGED ME 50$. They can't just provide a basic service of handling incoming packages for hotel guests like every other normal hotel? Absurd. I'm paying almost 300$/night already. It's not like the papers are unusually large or anything either. I've only been here a short while but I'm already I'm concerned about how else they're going to try to sneak in extra charges. Just generally a yucky annoyed feeling about this place.

14/08/14 | Link | Rating: 1.0
387. Frank Y.
Booked a Jr Suite for a family weekend. Room is wonderful. Hotel is even pet friendly. But service is HORRIBLE. Met by a valet who couldn't have cared less that I was sitting in my car waitibg for a hand. It seemed like he was annoyed that I had the nerve to disturb him. So i got out of my car walked up to him asked if he could help valet my car. He obliged with a "its $50 per night plus taxes". Cold and disinterestd. Not a very good start. Next disaster was check in. A short line but the desk agent let TWO people walk up to the front without getting in line. I hoped the agent would have simply said "excuse me but would you mind getting in line like the other guests." Instead she indulged two people and it really pissed me off. There's better in san fran.

15/02/14 | Link | Rating: 2.0
388. Vincent D.
Stayed here last year on our anniversary! Excellent hotel! A little pricey but you pay for location. We had a great view of the city

11/06/14 | Link | Rating: 5.0
389. brad h.
Great location.  Perfectly nice hotel.I'm a bit miffed at two things, $50 per night to park a car, and I believe $15 to hook something up to WiFi.  I have a laptop as does my wife, and we both have iPads.  That would be $60 per night...

We upgraded the room for $30 per night to one that has "free" WiFi.  That really stinks when Starbucks downstairs has free WiFi.

The other small point is the two gallon per week shower output.  No fun to take a shower using so little water.  You can almost dry off while the water is running...

The staff is great.  Rooms are OK for a big-expensive-city.  Coming from Atlanta, we are used to more space per buck.... but these are big rooms compared to say a NY hotel.

The concierge is quite helpfull... making car rentals, reservations for restaurants, limo,trip plans, etc....

...Just can't manage a 4 or 5 since in total, the place didn't really impress me.

19/11/12 | Link | Rating: 3.0
390. Cal T.
The property is fine. The rooms are fine. Carin, the "manager on duty after 5PM" is not professional and not fine. Vlad, her conspirator and house wimp, is not fine. After telling him I was coming down to discuss the issue in person, he advised me there was "no point" and when I showed up, he hid in the back room until the end of my meeting with his subordinate proxy Carin who took on my issue tepidly and with great trembling. The situation was that the hotel erroneously charged me several hundred dollars. And so begins the epic tale which we've all been through before. The tale involves the beautiful irony that it takes a millisecond to charge several hundred dollars to a credit card but apparently days to refund, even when the error is the hotel's error. I simply asked for creative ways to solve the problem THAT NIGHT. Creative ways for me would have included one of the following:

1. Comp a night (our error, let's show you some hospitality while you wait for the refund to process)
2. After talking to my bank, my bank said to us both that if they could provide a reference number and case number for the refund, that they could expedite. Carin transferred the call to the hiding area where Vlad was, had some unknown words with my bank and then came back out and said "the bank and I agreed that you'll just have to wait," instead of getting my consensus. The fact was, the refund hadn't been processed.
3. Be creative, offer a cash refund and if you have some antiquated policy that says, ALL REFUNDS MUST BE MADE IN THE MANNER THE CHARGE WAS DONE, refund them in the manner they were charged...INSTANTLY.
4. Offer me a glass of your Pinot Noir that is sitting behind the counter for the non-threatening guests who have not pointed out Nikko's errors. When Carin stepped into the safety area with her cowardly manager Vlad, another receptionist saw me standing there politely and asked me politely if I'd like a glass of wine. Incidentally, she also offered to charge my phone that was running low on batteries. Why isn't she the manager? Empathy, creativity, alternatives, conflict resolution, it's an art that neither Vlad nor Carin possess.
5. When I say, very professionally, "frankly, I don't think you are doing your job," the response is not "Would you like to be escorted out by security?" I know the difference between a person who is a threat and me. I was not yelling, or even raising my voice. Carin just disagreed with me and seemed to want to exert the only authority she had, which was to remove me. As much in the right I believed myself to be in asking her to provide a reference number for the refund, I still didn't want to be removed by security. So I left.

These two characters, Carin and Vlad, are not the kind of people you want at your front desk. Conflict resolution with a professional and calm person like me does not need to end in threatening to drag me out into the street by force because someone doesn't like being told that they are not doing their job. When you've reached the end of your abilities to satisfy a customer you have offended and caused inconvenience to, there is always a little further that can be gone. One of them is not threatening to drag them out by security.

This chain is falling apart, a better place to go is Clift down the street or Hyatt.

19/02/14 | Link | Rating: 1.0
391. Taylor W.
This place must have been the sh*t in 1980.  The lobby and ground levels are DECKED OUT in marble... I mean whoa. However, I was overall very pleased with the hotel.

First, the location is great.  The hotel is literally a block from a cable car which takes you to the water, north beach and/or china town.  The room was very clean, and a good size for San Fran.  I see other reviews here whining about the size, but it's San Fran, what do you expect?  The staff was also very helpful.  We were met with a glass of wine upon our arrival, which was great.  A bottle of champagne was also waiting in our room when we arrived, placed for my boyfriend's birthday.  Very thoughtful.

Our first night at the hotel we ate at Anzu, their Japanese restaurant.  The food and service was great.  Our party enjoyed a cocktail before (and after) dinner in the lobby level lounge.  The service in the bar was also great.  

I know Nikko also has a killer pool.  Unfortunately we didn't visit it, but our room overlooked it.  From what we could tell, it looked like a very cool spot.

All in all I had a great time at the hotel.  The price, location, friendliness of the staff and cleanliness of the rooms make the Nikko a great choice.  I'm sure we will be back.

19/02/13 | Link | Rating: 4.0
392. Joseph K.
Wonderful customer service.  Comfortable rooms.  Clean.  Classy.  Just simply a fantastic place to stay when you are in San Francisco.

28/07/14 | Link | Rating: 5.0
393. Keila N.
Positives:  

There's an iphone charger by the clock inside the guest room;
It's located within walking distance from the Union Square with plenty to do;
The rooms are modern; and
There's a AAA discount.

Negatives:

Our check in agent, Oleg made an ordinary check in unduly long and unpleasant;
The hotel doesn't have efficient black out curtains; and
The petite queen bed is probably the size of a double.

The address is on Mason, but you can't drive in from Mason.  You have to drive around to enter into valet, which is $50+per day with tax.  

I was excited to visit Hotel Nikko.  I honestly wanted to give this hotel a 5 star because that's the experience I expected.  I was disappointed.  

I made the reservation under a different name than what's on my id.  I've done this for years for various reasons.  I've never had any issues until Hotel Nikko.  The agent who checked us in was definitely unfriendly.  He was bordering on rude.  

It's surprising that a reputable hotel such as Hotel Nikko would have someone like that at all, especially for check in.  He proceeded to tell me how I should have made the reservation, which I found to be offensive.  

The room was small, which was expected of San Francisco.  The parking rate was outrageous, but that was also what I expected of San Francisco.  The service at check in, however, was completely unexpected.

04/11/12 | Link | Rating: 2.0
394. Alan B.
Wow! Nice location, but not the rooms are too small.

09/11/13 | Link | Rating: 5.0
395. Chris C.
Hotel Nikko is a great value proposition ($200/night with AAA discount and WiFi versus $300+ for other area hotels during the same time period) for a nice hotel in SF with modestly sized rooms.

GOOD:
-- Conveniently located near Union Square, but toward the edge of the Tenderloin
-- Complimentary glass of wine upon check in (how civilized!)
-- Comfy bed with plenty of pillows
-- Large bathroom with a separate shower and bath
-- On site Starbucks
-- On site Enterprise rental car
-- Gilchrist & Soames toiletries
-- Mini-bar fridge has a separate door to keep your own items cold
-- Photos from the hotel website fairly accurately depict what the rooms look like

NOT SO GOOD:
-- WiFi is $15/day unless you get it as part of your rate
-- Use of the health club facilities is $20
-- Parking fee is outrageous (then again, why are you driving into the City?)
-- Low water pressure in the shower
-- Blackout curtains were not sufficient to hold back all the light

29/11/12 | Link | Rating: 4.0
396. Rew C.
Upon further review, my friend's stayed at Hotel Nikko which is a nice room, but they got in at 6pm and were gone the next day by 3pm and were charge

***$100*** for parking. They say 50 bucks a day even if it's less than a 24 hour period. Besides that - nice room, nice people, and the pool / fitness area will cost you $20 bucks even if no one has used it for weeks.

19/12/12 | Link | Rating: 1.0
397. Tony M.
Took a little get away trip for our anniversary and we really enjoyed our stay at the hotel. The Asian fusion hotel has very nice and trendy decor and the lobby, lounge and restaurant were very nice. The food was very good and the service from top to bottom was excellent. Only draw back was the pool was closed while we were there and the parking is a little expensive at $50 a day.

23/07/14 | Link | Rating: 4.0
398. Courtney S.
I wanted to stay in the city for my birthday, so I made a reservation at this place.  I'd never stayed here before, and received no recommendations.  What I found was a place to call home. I stayed in a junior room with a king bed.  The room was spacious for one person with a fair bit of luggage. It would probably get too crowded for two people with luggage.

The staff is friendly and accommodating.  

It was a great experience and I would definitely return. I hear they have an awesome pool on the roof. ;-)

27/12/12 | Link | Rating: 4.0
399. Obed C.
Clean rooms, Big in size for SF standards, room service was fast and delicious, good movie selection, big tub, big shower, comfortable beds, free wifi in the lobby, right in the middle of union square, close to everything, and the staff is really nice!

Upgrade to a room on the higher floors for a view of the city! Starbucks line is insane in the morning so just order room service and relax in bed.

Anzu restaurant is great for a nightcap!

didn't make it to the indoor pool but we could see it from our room, didn't make it to the spa or gym either. Actually I was a lazy pig my entire stay :'(

Bed is big and comfy...great for "sleeping"

20/11/13 | Link | Rating: 4.0
400. Cathleen F.
This place has stayed consistent for 25 years!

After three stays in the last month or so, I have to say the easy access, convenient location, and offering all the requisite amenities, make for an overall pleasant place to spend the night.  I like the simple, streamlined look and feel.  Clean.  Not cluttered.  Not too hip, not your grandmother's hotel either.  

It won't replace The Huntington as my favorite, but when in town for a quick night, it's perfect - and the price is right!

Food needs improvelement; plenty of options nearby...

07/03/13 | Link | Rating: 4.0
401. Jennifer A.
The hotel staff here is super friendly and courteous.  The lobby is modern with cool light fixtures.   The rooms are very clean and comfortable with a nice bathroom.   Happy with our choice!

06/08/14 | Link | Rating: 4.0
402. Torry H.
Love this hotel! The remodel is fantastic and it's so affordable! The room was twice the size of other landmark San Fran hotels. Will stay again. Short walk to Union Square.

06/08/14 | Link | Rating: 5.0
403. Kristin H.
The staff was nice and friendly, at all hours.

The hotel bar was closed on Monday.

There is a Starbucks just downstairs.

The rooms are nice, but the petite rooms are very small.

Good for a short business trip!

There was also a complimentary glass of wine at check-in! Loved that!

**Check around the pricing of this hotel. Expedia sold it to me at $289, but when my boss checked in and asked what the rate was for a Monday-Tuesday, they told him it's only $189. Beware.

05/06/13 | Link | Rating: 4.0
404. Azlina H.
We were here for two nights this week.  

Good points - very clean room.  Bed is very comfortable, the sheets luxurious.  I love the toiletries.  The lobby decor very pleasant.  Doorman very courteous, welcoming.  Staff overall excellent.
Located in the middle of a lot of restaurants, near Union Square.  

Bad points - Up-selling was a bit much.  WiFi, gym, all charged separately.  Location -  walking outside is not a pleasant experience.  Those poor homeless people are everywhere.  The separate charges for everything made me feel nitpicked.  I would have been happier paying $40 more, with everthing included.  

Really bad part - the TV didn't work.  We were snuggled in and looking forward to watching a show on NBC, except the HDTV was doing a start and go routine every second.  Staff sent an engineer up, but that didn't solve anything.  Second night, we pruchased a movie, some thing.  Oh well....so much for that.

I will not be staying here again, at this hotel,or in the area, unless we are attending something right in the neighborhood, and it was only for one night.  Bit overpriced.

16/10/13 | Link | Rating: 2.0
405. Justin L.
Having lived over half a decade of my life in SF, I seriously miss my city by the bay.  The south bay has its own charm, but nothing beats the energy of SF.  As disappointing as the game's outcome was, we had booked a Superbowl weekend getaway at the Hotel Nikko.

Aside from the 9ers tragic loss, the rest of our weekend was totally amazing.  Even though I know downtown SF probably way too well, I still love strolling through the same old streets over and over.  From Powell to Post, it never gets old for me.  I think the nostalgia of SF has some unexplainable intoxicating effect on me.  Given this, the Hotel Nikko's location perfectly fueled my SF mania.  We did some serious powershopping at G-Star, Uniqlo and Westfield :)  The fact that we could easily take a stroll to all these spots was just fantastic.

The hotel itself is definitely not as modern and updated as spots like the Intercontinental.  The prime location however easily makes up for this.  The facilities are also well kept.  The indoor swimming pool & hot tub was a very nice perk that most SF hotels do not have.  The gym is also well equipped and open 24 hrs.  All the staff we interacted with were really friendly and provided excellent service.  Though the valet service will cost you $45/nite, I have to say the valet here is probably the most efficient one I have ever encountered.  Over our 2 night stay, we actually took the car out quite a few times.  We never waited more than a few minutes for our car to be pulled up.

For friends & family visiting SF, I am definitely planning to recommend Hotel Nikko.  I think we'll also be booking some more getaways here when I personally need another healthy dose of magical SF nostalgia served up.

10/02/13 | Link | Rating: 4.0
406. Christina P.
These past couple of years I've been doing a slow and steady survey of all of the decently-priced hotels in this area because i come up so often for work. Hotel Nikko usually flies under my radar but on a pricey weekend I found a good deal here and decided to give it a shot even though I knew very little about it, and hadn't stepped foot in it since I had my senior prom there too many years ago to mention!

I had a great first impression of the place as I was greeted warmly and professionally by the front desk staff. They were celebrating a big anniversary that night, so they offered me a free glass of bubbly at check in, so nice!

The rooms are really pretty bare but nothing to complain about. No real luxurious touches to mention and a bit small, but definitely better than other hotels I've stayed in in the area. I did notice that the bed was smaller than I'm used to... shorter than usual maybe?

I didn't like that they charged a fee (I think it was $25) to use the gym and hot tub facilities. And the hot tub closes at 10pm anyway... and who goes into a hot tub before 10pm?!

Other than that I had no complaints and I would definitely recommend to anyone wanting to stay in a convenient (if a bit touristy) area at a good value!

17/12/12 | Link | Rating: 4.0
407. Jon R.
Very disappointing. Room certainly adequate:  neither spectacular nor ramshackle. Location ok:  situated between Union Square, Market Street and Tenderloin. What really drives this review however is the constant nickel and diming.  When paying over $350 a night for a room, I resent this approach and expect some sort of additional amenity.  I half-expected Monsieur Thenardier to appear at any moment in a raucous chorus of "Master of the House".  So much for hospitality unless by "hospitality" you mean exploitation.  Ok... I expect to pay a premium for parking in downtown San Francisco, so I'm not so shocked by the additional $50 per night even if the parking garage right across the street is far more economical.  I also recognize that the hotel mini-bar is always a big money trap, but really $6 for a bottle of water is unconscionable at a hotel in this price range where a complimentary bottle of water would not be unusual.  Additionally, while I concede that many hotels charge more for internet access,  I think in San Francisco which is arguably the most "wired" city in the nation, hotels ought to rethink this approach. I was assured that had I made my reservation thru the hotel directly, internet would have been included.  So the hotel does offer free internet to SOME of its customers, just not the peons who book thru an internet service.  Thanks!  But for me, the straw that broke the camel's back was the additional and substantial charge for access to the gym and/or pool.  REALLY?  I have traveled the world over, and NEVER have I seen guests (and I use the term loosely) denied access to the hotel gym and workout equipment. Charge extra for special spa facilities?  Sure.  But $20 bucks per person per day to run on the treadmill? I kindly notified the front desk of my dissatisfaction on check in and never once got  phone call or explanation from management.  On check out I spoke to a manager who tried to convince me such was the standard for San Francisco, but I can assure you that such is not the case.

As I look thru the reviews on this hotel, I see that I am not the only one appalled by the nickle and diming.  I'll stay clear of this inhospitable hostelry in the future.

22/09/14 | Link | Rating: 2.0
408. Sean H.
This is one of my favorite hotels in San Francisco. They have an amazing concierge Chris W, who gave me really good advice about Chinese food. I wanted to go to this hip Chinese restaurant called Mission Chinese. The restaurant is slammed very busy and really hot inside. Instead Chris suggested the best items and had my room set up with plates and chopsticks instead of eating out of plastic. It was a fantastic idea to sample this yummy food in a lovely environment. Kudos Nikko!

29/06/14 | Link | Rating: 5.0
409. Jaime D.
Wont be staying here again.
Noisy AC, dated bathtub. Poor attempt at being cool.
Spent over USD 1,000 for the room and they still charged me 50 cents per page of a file i needed to print.

18/09/13 | Link | Rating: 1.0
410. Dale H.
Spent a nice pre-dinner cocktail hour in the 1st floor bar. The server was very nice. Efficient yet personable. The set-up was comfy. Intimate -comfy chairs around small tables. Low lighting. Hubby enjoyed his martini. I had a nice glass of champagne :0)

31/12/13 | Link | Rating: 4.0
411. Charles M.
What a great weekend in San Francisco. Hotel Nikko is a great find and very reasonable. The staff made our stay that much better. Everyone from the front desk team, concierge and housekeeping were gracious and on the ball. It had felt like we were back in Japan. Everyone made sure they had an impact on our stay. On numerous occasions we interacted with Amelia at the front desk and she was phenomenal - always smiling and always going above and beyond to help us.

We had a queen room on the 21st floor. The room had plenty of comfort: the linens were fresh, clean, and wrinkle free, the mattress was of great quality and in like new condition. The walls are a little thin so you can hear the neighbors as they come and go - but this is a common thing it seems in SF hotel rooms.

When in downtown SF hotel Nikko is in the core of it as is close to anything and everything you could possibly want to get to. Be sure to check out the gourmet Walgreen's just down the street - it blew our mind.

03/09/14 | Link | Rating: 5.0
412. Suzanne C.
Love this hotel! I've stayed here multiple times. The rooms are clean (and a pretty good size), the beds are comfy and the staff is nice. They have good deals too. It's a great location if you want to stay downtown.

22/01/14 | Link | Rating: 4.0
413. Edward H.
Every bad review for this hotel is the SAME review you get for any 4+ star hotel in San Francisco.  Every hotel that is not a "Best Western" does not have "Free Breakfast" or wifi, or PARKING for that matter.  Every hotel in the city charges AT LEAST $50.00 / night, some more!  

I have stayed in nearly a dozen SF 4 star hotels over the last several years and Nikko is a great example of exemplary service, and a great value overall.  It is always very clean here, the rooms are very comfortable, and the food coming out of room service and the onsite restaurants is solid.

Stop bitching and go get your free waffle bar and WiFi at the Hampton inn by the airport.

25/09/14 | Link | Rating: 5.0
414. Jamie R.
Rooms are nice. Breakfast buffet excellent. Front desk was weak. They neglected to tell me that in spite of being in a deluxe suite on the top floor I jhad to shell out 20 bucks for their gym. i just hate that nickel and diming crap.

31/01/15 | Link | Rating: 2.0
415. Rosie A.
I've stayed in the hotel nikko a few times before but I'll base it on my most recent experience- 4 nights there this week. It's a good location close to union sq (like literally 2 minutes walk, if that), all the shops and restaurants etc too. One thing- I would suggest not going right onto Ellis St if you are just wandering aimlessly. I took a run this morning and if you take that route and follow that route it leads into a not very nice neighbourhood.

Anyway back onto hotel. I had room service one night which was good. I was offered an upgrade at check-in which I took and the room was nice. Great bathroom.

Two mini things- there are no net curtains which means if you want to get changed, you have to do so in semi-darkness as the lighting in the room (without the natural window light) is a bit dingy. However, the bathroom is nice and bright.

I would definitely stay again if I'm travelling to SFO on business again.

26/07/13 | Link | Rating: 4.0
416. Jade D.
Nice dining area. Blink blink decoration and good food. Pick up the phone and they are great in background for photo shooting!

08/09/14 | Link | Rating: 5.0
417. Libbie P.
Just got here having made reservations through Hotels.com 2 months ago to find that the hotel didn't have our reservation.  They blamed it Hotels.com/Expedia.com and Hotels.com/Expedia.com blamed it on the hotel.  In any case the front desk was very kind and accommodating and gave us a room on a higher floor for basically the same rate.  They included free wifi which was great but I was surprised we had to pay for use of the fitness center.  The fitness center is listed as a desirable amenity so I assumed it was included.  Nope, an extra $20 for the week which is not outrageous but their website is misleading.  Typical hotel room decor, clean rooms, comfortable bed, however I think what they consider a king bed is more like a queen.  We have a king at home and it's bigger than this.  I think Hotel Nikko is a solid choice if you are staying in San Francisco, great location close to BART, shopping and restaurants, but the Marriott Marquise or the Intercontinental would be my preferred hotels in San Francisco.

Since our stay is just beginning I'll make sure to post an update on the week.

Update:  the rest of the week was fine.  We didn't try the restaurants so I can't comment on that.  The business service center has a very nice guy behind the counter who was very helpful.  Checkout was a breeze and getting a taxi is easy also at Hotel Nikko.  The bell staff is great!    Unfortunately my husband left behind some clothes and a brand new pair of Japanese style flip flops.  When we emailed the hotel the next day they responded quickly that they didn't find anything.  I don't think they even checked.  I hope someone enjoys the underwear and flip flops.

08/06/14 | Link | Rating: 3.0
418. Wael S.
I love my parents, but they are very difficult to please. 5 stars it has to be. My parents stayed at Hotel Nikko and 4 Seasons, and hands down, hotel nikko has them beat. Rooms are larger, and elegant, and very clean. A location you can't beat and prices, for what they offer, that are excellent. 4 seasons may offer more amenities, but day to day, you want easy access, comfortable clean spacious room, kind staff- and Hotel Nikko is the way to go.

29/12/14 | Link | Rating: 5.0
419. Leahana B.
We had stayed just down the street at another hotel our first night in town and it was terrible. Luckily Hotel Nikko more than made up for it. We liked it so much we even decided to add an extra night on our stay. The place is beautiful, the staff is friendly and helpful, the bed was comfortable, and the room was much more modern and aesthetically appealing than others in the area in a similar price range. The pool and hot tub (although an extra charge) are amazing with a glass ceiling/fabulous views. And the bar and restaurant are spendy, but are really chic/have a great atmosphere. I would certainly stay here again next time I am in the area.

22/10/14 | Link | Rating: 4.0
420. Michael M.
This place was fabulous. I loved the pool and fitness center. Room was cozy and clean, amenities are modern and sleek, and everyone was really helpful. I'd stay here again.

23/10/14 | Link | Rating: 4.0
421. Alie C.
This is by far my favorite hotel to stay at in the city. The decor is chic and classy while also being simple. The employees are super friendly and helpful. We got a room for Pride last weekend through Hotels.com and had booked a single. They upgraded us to two beds at no extra cost when they saw it was me and my mom. (Though I love cuddling with my mom, this was a great gesture.) They also offered us free wine samples when we checked in. When we inquired about late checkout so we could enjoy the parade, they gave it to us no questions asked. The rooms are large with a huge bathroom (tub and shower included), a flat screen TV, and a stocked fridge. They have a restaurant in the hotel as well as a Starbucks downstairs. You are right down the street from Union Square, Westfield Mall, and a Bart station.

Be aware: Parking is $45 plus tax and it's a flat $20 a room to use their exercise room and pool.

Definitely consider using this hotel when you are in the city. You won't regret it.

04/07/13 | Link | Rating: 5.0
422. Izzat A.
It's a nice hotel, but they nickel and dime you for everything. Just checked out this morning. Spent $40/night to upgrade to a bigger room and it was well worth it. Internet is expensive. Costs $20 to use the gym. If anything is even moved in the fridge, there is a charge. Seems kind of over the top, but I get that it's right smack dab in SF. The location can't be beat. Price itself is actually fair I think. Would probably stay here again.

28/12/13 | Link | Rating: 3.0
423. Sara L.
One of my favorite hotels in SF . Valet knows me by a first name basis and is very friendly and fast ! I hate slow valet it's the worst . The waterfall / stream in the lobby is really cool I love that they have a star bucks off to the left in the lobby . Room service is pretty delicious as well . I love that you can enter the hotel without passing the registration desk very convenient . no key card in the elevators that's a plus, I prefer a higher floor in any 4-5 star hotel I say at . the downside is the rooms are small :/ but the glass showers are really cool and the bowel sinks are super classy . all around I love this hotel .

20/09/14 | Link | Rating: 4.0
424. Samantha O.
Friendly but not welcoming front desk, valet guys are angels! Room is very neat and tidy with a modern Japanese ambiance. No free wifi or valet.

01/11/14 | Link | Rating: 4.0
425. Ashley B.
#DARLIGSOCIETYAPPROVED | We brought in our new year here! Note that our pic was taken in one of the tubs in a Jr. Suite. | visit the lounge order the #lobsterpizza x rise early enough to catch breakfast x stay in Jr Suites & Up | #societygirlsguide #societythings

01/04/14 | Link | Rating: 5.0
426. reid i.
Had a little miscommunication when I first got there.. got really annoyed about it but when I came back downstairs the clerk saw me and wanted to rectify the situation.  he did a great job and has made me want to come back here.

The place is CLEAN and everyone was really nice.  They really make you feel like you are important and I'm glad to have chosen to stay here. I've stayed at parc55(my go to hotel), fairmont, harbor court and hotel kabuki(really also a great place to stay) but this one is the one I plan to go to when I visit SF on business.  A bit pricey but you also get what you pay for. The  house slippers are better than the house slippers in my house!!!

02/04/14 | Link | Rating: 4.0
427. Brie C.
I was very impressed with Hotel Nikko. They are right in the heart of the downtown Union Square area. Lots of nearby restaurants and downtown pleasures make this hotel a great option.

Positives: excellent customer service. The check in process was easy. If you're expecting to park at this hotel, know it's $45/day. I also loved the hotel room. Spacious, clean, comfortable, and with great views. They had a "do not disturb" or "make up room" button that was awesome! We simply set the room to be made up when we left for the day!

Negatives: like any hotel in the city, this location is noisy with street traffic. Ambulances, bars playing music, and general noise from the abundance of people made for a not-so-quiet stay. I'd suggest staying on the higher floors to avoid the street noise.

Overall, expect to pay a pretty penny to stay here but you'll enjoy it!

02/08/13 | Link | Rating: 4.0
428. Lucinda M.
Well I was all excited for our stay at the Nikko in San Francisco  but when we got here I was less than impressed, while the room was nice and we had a good view the mood was ruined when for my family of four we were told wifi will be $31 and change for 72 hrs and only three of us can use it at a time. I find this pretty poor service when I pay top dollar for a room and still need to pay for a service I can get for free in any coffee shop or Hilton for FREE! Really Nikko? What's up with that well I won't let this ruin my stay but I will not return so keep your wifi

11/07/14 | Link | Rating: 1.0
429. Gopi V.
Clean rooms and great indoor pool which is very kid friendly. However, they try to nickel and dime you for everything. Access to the pool is extra and so is the Wi-Fi which was unbelievable. Docking the 2 stars for both those reasons.

04/09/14 | Link | Rating: 3.0
430. Nick T.
Hotel is nice area is ok a lot to do but crowded its 57$ to park in the hotel come on now don't u want guests who pay to stay have parking to be safe even if it's 20/25$ but over board I rather park and walk 1 mile away and struggle with luggage that's crap fix it

08/11/14 | Link | Rating: 1.0
431. Karolyn A.
Stayed for 3 nights. Had a suite with connecting room..corner
Amazing view, excellent customer service. Staff was friendly and very professional.  Location of the hotel is great if you like to be close to union square.

29/11/14 | Link | Rating: 4.0
432. Tim O.
Stay at the Nikko often. Great location, friendly staff, comfortable rooms. King suite was comfortable,  all of the amenities you would expect.

23/11/14 | Link | Rating: 4.0
433. Thomas M.
Came here on a Saturday night... hostels and pretty much all other hotels were booked in this god forsaken city that was mid 50's and windy in AUGUST. $250ish for a "queen size bed" which really looked more like a full to me. The room was about the size of your typical studio apartment.

What pissed me off was that the remote was insulting and clearly for six year olds. Big buttons that guided you to "buy now" or access "MENU". The thing was so bloated with software that you couldn't change the channels on the t.v. without first pulling up the menu which was slow as ball sack.

The final insult was when I woke up at 4:30 in the morning to take a shower before my flight. I step into the tub and find a huge clump of someone else's long brown hair stuck to the wall of the bath tub. I spent the next 20 minutes staring at it, showering as best as I could without making contact with "it". I told the front desk about the issue and also sent them an email afterwards and they just promised "I'll look into it". Least they could have done was offer me a room next time I'm in town but now they've pretty much guaranteed that someone left pissed off and will tell everyone they know that not only do their rooms and service blow chunks but they fail to rectify their mistakes.

See pics I'm going to upload if you don't believe me, yup I took pictures.

05/09/12 | Link | Rating: 1.0
434. Jack H.
This hotel is nice and clean. Has a nice modern feel and the employees are super friendly. Valet is a big pricey and where they park my Benz is a mystery. I've stayed in rooms 2002,1433,1610. I'd recommend 2002 for the view and nice room. There is an Indian restaurant one block down on Eddy and Mason called Little Delhi. And they have the best  Indian  food around hands down. Sometimes my wife and I will stay here just to go eat there. Romeo helped me out with an issue about a stale peanut butter and jelly sandwich I ordered from room service for my daughter quite easily. We love the NIKKO and will always come and stay!!

10/11/14 | Link | Rating: 5.0
435. Julie L.
I stayed here for one night of the five that I spent in San Francisco. I am very unhappy with this place. We paid top dollar ($599 for one night, room with one queen bed) for our room, which turned out to be nothing special. This hotel doesn't even offer a glass of water that isn't from the tap.
I was particularly disappointed that there is an additional fee for wifi use.
Our first night was in a quieter part of town and I preferred the hotel we used there. If only we'd stayed.

26/07/14 | Link | Rating: 1.0
436. Andre D.
Though there are a lot of 3-4 star reviews, I am very concerned now about staying at this hotel. My wife and I have booked 7 nights coming up in just over two weeks (June17-24). If we need to pay to use the pool/spa/gym and internet ($16 a day) it will be very inconvenient. As one user said, a lot of low budget places include those for free/ in the price of the stay. Another user mentioned that the rooms/ beds are very small and some rooms don't have a bath tub. Like most people, we are on a fixed income. This trip is in fact our honeymoon, just a year late because we didn't have the money at the time of our wedding. If we find out that our rooms does not have a bath tub or our bed is a small queen and we'd need to pay $1,000 to change our room.... I don't even know what to say to that.

As I said, this is our first trip to San Francisco so my review is based on other reviews. I will be sure to update this after our stay.

Okay, so I'm back. I have bumped up my rating to 4 starts. The hotel was nice and the staff were all very friendly and help full.

here are a few things though to keep in mind. The hotel is in the tenderloin area of SF. So watch out what blok you decide to walk down. Esp late at night. Another thing i found odd was that they came to my room at 4PM to turn down the room. I dont know what the standard time to do that is but 4PM seems a bit early. All in all. it was a great trip.

30/05/14 | Link | Rating: 4.0
437. Leslie B.
In fairness to the other yelpers, the lobby is nice. In fact, it is the best part of the hotel. If you're like me -  as lovely as a  lobby can be, I'm there in brief intervals.

The rooms are clean but tired.

I was charged an additional $40 upgrade for 2 beds, standard room no frills.

Their restaurant Anzu was overpriced for the quality; however, our server Ryan was very good.  

I travel for business regularly and the hotel was okay, not great. If you're a light-sleeper, you may want to keep looking.

29/01/14 | Link | Rating: 2.0
438. Rosie S.
Here on business... my first stay at the Nikko was lovely.
The hotel has a bit of "city hotel" feel... in that the decor is just short of spectacular but with nice touches. That followed to the room... that was clean and comfortable. Quite nice and roomy for a city hotel (I was upgraded by the registration staff, which probably made all the difference). The bathroom had a full bath and a great shower.

I got the feeling that the place was probably spectacular in it's first few years but that it had fallen off just a bit.

However... all of that was made insignificant by the literally five star service training of the staff. Unobtrusive, and yet attentive and going above and beyond... Clearly well trained and ready to take care of anything... that to me, makes all the difference. Especially when i'm traveling for business and likely to be totally worn out when I'm in the hotel.  When I say "five star" I mean... they unobtrusively check on your needs and absolutely do not "chat you up" unless you are doing the chatting. A question with a smile, check on whether I need anything, open the door and done. As opposed to a more touristy feel where they treat you like you've never been in a hotel before or traveled outside your small town. Know what I mean?

Whenever I walk into a hotel... and then arrive at my room... my hedonistic inner voice issues a judgement as to whether I would be pleased if I'd brought a romantic companion with me... meaning... I could impress a girl with the selection? And this one passed. Not over the top... but very nice.

I will book again for the staff, the location, and what was probably the most comfortable bed and pillows I've ever experienced at a hotel. And I travel A LOT.
I didn't get a chance to enjoy the in-room massage or the restaurants. But my sense is that they would have been wonderful.

04/05/14 | Link | Rating: 4.0
439. Meg R.
Spent one night at hotel Nikko to celebrate an anniversary. We live in Berkeley so it was a nice staycation. Everything about our stay was great! Made us feel welcome and secure. Every staff member was kind and helpful. The room (petite queen) was plenty of space for us, and clean and modern. We were given a room on the 14th floor and free Wi-Fi which was the icing on the cake. We used the pool which was nice, but the area could use some re-tiling. I would definitely recommend this hotel!

08/03/15 | Link | Rating: 5.0
440. Meli W.
This hotel is great!! Rooms are larger than typical rooms and location is great!  The best part is the having access to the pool and gym, steam room.  Great amenity and will stay again!

20/12/14 | Link | Rating: 3.0
441. Jacklyn H.
The rooms are tiny and overpriced.  Their restaurant is oddly located and closes way too early. I found nothing redeeming about staying here for this price aside from its location. The staff seems friendly enough but everyone kept asking my name like a robot. Their interior decorator cant seem to move past the 80s cocaine era with the tacky colors and fake glam furniture.  I probably wouldn't be this upset if it were more reasonably priced.

06/08/14 | Link | Rating: 2.0
442. I D.
Stayed here from oct 17th through 21st 2013.

Pros :
Comfy beds
Nice view from 17th floor
Pool (extra but worth it for longer visit )
Good location
Nice bathroom
Cons:
Very buttoned up sterile vibe!
Hotel seemed  to cater to the corporate traveler, not the individual
A lot of hidden surcharges
Housekeeping could do better job !!!
Staff was not very knowledgable or interested in there job...

Valet was 45$ plus tax which may seem like a lot for some but is actually a good rate for the area, where many hotels charge upwards of 60$

Overall I would not recommend unless you get for an unbeatable price.. Like under 200.. Any more and I would look elsewhere.

24/10/13 | Link | Rating: 3.0
443. Megan M.
I had a wonderful experience staying here while attending a conference in SF recently. We arrived well before check-in and asked if it was possible if we could check in early. There were no rooms ready, but the extremely friendly woman at the front desk said they'd  have one cleaned shortly so we could get in. She said about an hour, but five minutes later I got a phone call saying our room was ready.

The room was really nice with more than enough room for two people, a large bathroom with separate tub and shower, vanity outside the bathroom for ease of two people getting ready at the same time, and ample closet space. My friend and I had our husbands join us for a couple days and we still felt comfortable with four in the room.

The lobby is gorgeous and classy. The hotel restaurant and bar was quite pleasant as well. We had lunch there one day, the special with salmon, soup, salad, a sushi roll, and a dessert, all for under $20. It was delicious. Another night we sat in the bar area and had a really good cheese and bread plate to go with the bottle of wine my friend had picked up in Napa.

Rather than taking another cab, we requested the hotel car (may be called something else-can't remember) and were taken in a nice and comfortable vehicle to the airport for $50 (cab ride was a little over $40 so not much difference).

Everything here was superb, from the service to the aesthetics. The location is wonderful as well, with close proximity to tons of restaurants, shopping, and the conference center, as well as spots like Fisherman's Wharf and Chinatown. I would definitely stay here again.

08/12/13 | Link | Rating: 5.0
444. Mika N.
A little disappointed. The room was small. There was a LOUD construction that started around 7 AM right next to our room. We used it as an alarm clock so it turned out okay, but not something we expect from a $500 a night hotel. We mentioned this to a hotel clerk while checking out but he just said "that's strange". No apologies of any kind. We sent a complain after we checked out and got a more sincere response. We would not come back...

30/10/14 | Link | Rating: 3.0
445. Laurieanne H.
We stayed here for one night while our apartment was being renovated and I would not stay again. While the valets were very nice and helpful (holding our car at the drop-off for 20 min while we checked in so we didn't have to pay for valet), I found the hotel as a whole to be cold and impersonal. The fellow who helped me at the front desk was snooty as hell. Big heads up; They charge you for EVERYTHING - wifi and use of the pool being the most ridiculous.

However, what put me over the edge enough to write a one-star review was the exorbitant pet fee. SF is a fairly dog-friendly town and I have rarely had an issue taking my 10 pound chihuahua-terrier rescue anywhere. I researched many hotels and ultimately chose Hotel Nikko based on the fact that they did not list any pet fees (on the popular travel booking site I used that starts with an O and ends in a Z). I was floored at check-in when I was told to cough up an additional 50 per night for my dog! 50! This snooty man was completely inflexible considering the size (and relative silence) of my dog. "Well there's nothing you can do about it now..." said the man as I sliced him to ribbons with my eyes.  

Bottom line: Don't stay here if you have a pet! This place is the worst.

06/04/14 | Link | Rating: 1.0
446. Greg H.
Very nice hotel at a reasonable price. I would best describe Hotel Nikko as an Asian inspired hotel with a "W" feel. We were offered complimentary wine while checking in and treated with professionalism. Our tv remote stopped working late in the night and maintenance was at our door in 5 minutes and fixed it right away.

My only feedback would be to offer free WIFI. They do have an office with computers and free internet but I expect an upscale hotel to offer that for free in the room.

01/09/14 | Link | Rating: 4.0
447. Sharon T.
My iPhone GPS was confused and had the most difficult time finding Hotel Nikko.  After walking up and the block a couple of times, I decided it was best that I call the hotel for directions. The lady who answered was nice and gave the perfect directions, and I found out was just a block away.  I am usually pretty good with reading the map, so I'm convinced that the mishap is caused by my phone.

The first thing I noticed is that a Starbucks is attached to the hotel.  Yes! None of that "we serve Starbucks coffee" business, this was the real thing.  The lobby is spacious as most people mentioned. The check in process was painless, and took less time than some of the other hotels I've stayed at.  

I was less than impressed when we walked into our room.  There wasn't anything wrong, nor was it dirty.  I just didn't care for the narrow walkway from the front door to the bed.  I have stayed at many hotels in SF, and this was definitely one of the smaller rooms. The bed was comfortable enough. Overall I had an okay stay.  Excellent location for a weekend in town!

17/04/14 | Link | Rating: 4.0
448. Sair T.
On our return trip from Laguna beach, our family stayed here for one night.

The good:
Valet were helpful and kind to our sons. They were humorous and happy to help.

Front desk guy was also helpful and comped the cot we requested for our room - normally costing an extra $30.00...not sure why, but great that he did! The glass of wine at the front desk was appreciated.

The responsiveness to our complaint regarding the first room they sent us to was quick and efficient in that they moved us to a slightly larger room so that we weren't crawling over our 5 yr old in the cot.

The room service was excellent - comfort food chicken was yummy and hit the spot!

The bad: as many others have noted in their reviews, you do feel nickel and dimed for every little thing...30 for a cot, 40 if you want to upgrade to a two bed room, 10 for internet, 20 for the gym and pool, 50 for parking, etc...

The rooms are VERY small, the furniture in disrepair or stained, broken/cracked bathroom light fixture, and mildew in the grout of the shower to name a few issues.

I felt that for the money spent I have had better experiences in other hotels in this city...with everything included and more!

Will not be returning unfortunately!

26/03/14 | Link | Rating: 2.0
449. Heidi F.
I can't gush more about this beautiful place. It was right in the middle of everything, visually pleasing, above and beyond service, affordable, and THE most incredible city view. We arrived from the airport early and greeted by Michael. He was outstanding. Not only were we able to check in early, we were UPGRADED. This made the beginning of our trip so amazing. Then we got in the room and it was breathtaking. The views, the cushy bed, great room service, and everyone was very friendly...I even asked the maid to zip me up while I was getting ready. She was awesome! Overall, I really appreciate great service and thanks to Michael and the great staff at Hotel Nikko we had an unforgettable weekend. I will be returning for sure! I've already told everyone I know to stay here via FB/Instagram pics and tags!

Thanks for a great time Hotel Nikko!

01/09/14 | Link | Rating: 5.0
450. Morgan D.
Room was very nice, but the lady at the front desk kept trying to hassle us into upgrading our room and paying more after we politely said no several times. If you want to use the pool or any of the fitness facilities you have to pay $25. Also $16 a day for wifi. This place is a rip off. How come a cheaper hotel has wifi and fitness centers included? Nice location and very clean, but not very great service besides the concierge

21/01/15 | Link | Rating: 2.0
451. Clare R.
My recent trip to San Fran was just a week or two ago. I had stayed at Hotel Nikko the year prior and really liked the location and the hotel so I thought I would try it again. I can't say enough about the check-in experience and a wonderful sweet woman named Amelia who is from my home Hawaii. She upgraded us to a lovely room on a nice club floor that included breakfast and cocktail hour daily. The staff could not be nicer. Really well trained in customer service. The hotel itself is beautiful, rooms are good-sized for San Francisco and although I have read some reviews on here complaining of the health club fee, here in Hawaii it is called a resort fee and I think we just expect it. So using the gym, steam room, pool and hot tub daily was a wonderful use of twenty dollars.

Yes, this hotel is right by the Loin and I guess some are uncomfortable with that location but for me, I think it's a great location for night life, restaurants, shopping, the trolley etc. I will see you in a few months Amelia and Hotel Nikko!!!! This is my San Fran hotel now :)

17/08/14 | Link | Rating: 5.0
452. Courtney B.
This is the only hotel that I stay in, in SF! Love the staff and rooms. I also love staying in a room on a high floor and using the private lounge. Wifi is expensive, so I use my own hotspot.

03/04/15 | Link | Rating: 4.0
453. Wil O.
Beautiful hotel with consistently courteous, professional and attentive staff.  

Though I live just across the bay in Oakland, I stayed here with a friend who came to the Bay Area from overseas.  The comfortable and seamless experience lent itself well to setting the mood for romance.  I also recommend family and friends stay there when they are first-timers in San Francisco.  I come by and have coffee at the Starbucks downstairs from the Nikko regularly.

If I was the concierge at the Hotel Nikko, I would recommend none of my guests go to the attached Starbucks.  The customer Service skills of the staff are lacking.  One girl in particular, Cat, is downright nasty.  

Today was the third time Cat offended me.  While taking my order, she huffed, slammed down the cup, then handed it to the young lady at the next register and walked away.

I waited patiently for my drink, observing the interactions of those around me.  All my questions fell away as I realized Cat is just a fast-walking mumble-talking hot mess.

Perceiving a teachable moment, I decided to let Cat know that I felt offended by her on 3 separate occasions.  She deflected with a lame explanation of why it was okay with her to behave that way.  I restated that I was offended on 3 separate occasions.  Cat just stared at me.  Awkward!  I asked if that was all she was going to say and she she responded, "Okay..." and stood there.  Awkward!  Again I asked, "anything else?"  With a confused aimless look she expelled, "Thank you for your feedback?" with a shrug.

Service Matters! and this Starbucks is a big drop compared to my experiences at the Hotel Nikko.

31/05/14 | Link | Rating: 4.0
454. Emily C.
An excellent experience all around. My friend and I stayed at Hotel Nikko a few days before I switched hotels for a work trip, but I would have gladly stayed for the entire week.

The posh lobby and rooms were complemented by warm, helpful staff and an amazing location near Union Square. Just a few minutes after checking in after a long day of traveling, I was offered a complimentary glass of wine by the concierge. Yes, please!

I have to detract a star due to the fact that internet, gym and pool/hottub facilities cost extra - not luxurious enough to be justified.

I ordered room service for the first time ever due to the fact that I was jetlagged and exhausted...and while room service is astronomically expensive, my duck confit quesadilla was delicious!

No major complaints overall - I'd certainly come back.

11/03/13 | Link | Rating: 4.0
455. Alicia H.
The Hyatt is my usual preference but Hotel Nikko will be my choice in SF from here on out.  I am unable to tout its hot tub, pool, and restaurant facilities as I was in the city for one of the Niners final Candlestick games and many other things to tend to.  That said, I did love the quiet openness of their lobby at the end of my extremely busy day.  

Everything seemed to be run with pristine precision and was just orderly.  My husband and I did not have any problems with our room, which was booked through hotels.com .  Our accommodations were spacious with a king size bed, which we had requested.  

Immediately, upon entering the room, and because our stay was during December, our nasal passages were feeling dry.  We contacted room service and within a reasonable amount of time, room service brought a humidifier to our room.

Although there was a coffee machine in the room, it was better that there was a Starbucks right off of the lobby.  During Christmas, Hotel Nikko is in an AWESOME location because it is within WALKING distance of the Macy's tree, and of course tons of shopping if that's your thing.

We were afforded plenty of additional pillows without question when we made the request and there was not any noise to speak of near our room.  The heating and cooling system worked very well and we had no complaints to speak of.  We chose to park our rental car in the valet lot, and were well aware of the cost as it is posted when you pull in.  

Overall, everyone at Hotel Nikko was friendly, the hotel was quiet (making it very desirable), and it was clean (making it uber desirable)!  Will definitely be on my hotel list!

22/01/14 | Link | Rating: 4.0
456. irwin v.
I'm currently checked-in at this hotel. I'm staying for two nights and will check out tomorrow.

The customer service is excellent at this hotel.

Pros.
Indoor pool, jacuzzi and fitness room are definitely a plus. Starbucks is at the bottom floor of the building and this hotel is located  near Powell Street / Union Square

Cons
They charge extra to access the health club including pool/jacuzzi.

18/12/13 | Link | Rating: 4.0
457. Ethan G.
I came here for a short visit overnight, and am sad to say I'm a bit disappointed. For the cost of the hotel versus the amenities, I think I'll be staying at the Hyatt in the future.

A concise list of Pros (+) and Cons (-):
-No porters to open the doors, both in morning and evening when we were in/out
-An unannounced $150.00 deposit for debit card upon check-in
-An extra $20 to use the Health Club (even though we're staying for a night?)
-$15.99 for Wifi, in year 2014
-Pool area extremely outdated, needs a remodel
-Front desk was unaccommodating, room had no q-tips. Had to ask housekeeping for some.
+Was offered a complimentary glass of wine upon check-in.
-They didn't ID anyone in my group, even though only two of us were over 21
+Beds were really comfy, room was clean
+Concierge was fantastic and extremely helpful

The few benefits saved this from being a 1-star review. I don't recommend staying here unless you stay in the rooms with the hot tubs and wine service. Even then, I'd just splurge and go to the St. Francis across the way at that point. Hope that the hotel listens and makes some changes!

10/05/14 | Link | Rating: 2.0
458. Mark A.
The staff and room were great. We were able to check in early and our room had a fantastic view. They even gave us free use of the pool because it was my GF bday.
We did not get a chance to use it but it was a nice gesture on their part. No car needed at all, bart in and then walking to everything.

02/02/15 | Link | Rating: 4.0
459. Ladonna A.
Let me tell you!! 2013 FOR ME AND MY PARAMOUR consisted with ALOT and i mean ALOT of hotels and unfortunately some motels....

Hotel Nikko was SUPERB! It was such a delight being their guest. Their friendly staff and easy booking made it pleasant to leave and arrive at this place.

We got to the 19th floor and mannnnnnnnnnn the view was AMAZEBALLS. City lights everywhere (which i preferred). The room was clean and modern. No wacky tacky stuff too and they had the most comfortable office chair ever!

I definitely recommend you to choose this as your next stay.

PERFECT LOCATION TOO.

fyi: if you are driving. it cost 50$ to park overnight.

02/01/14 | Link | Rating: 4.0
460. Kimihiko S.
A great clean hotel. The lobby is fantastically big with nice comfy chairs.

I had a meeting in the Nikko ballroom. The refreshments were unexpected but not the best. But he staff here are friendly, and are quite proficient with the Japanese customs of customer service :)

Plus free taiko show!

30/01/15 | Link | Rating: 5.0
461. Chris C.
I wouldn't stay here again.  It's a beautiful building and the rooms are nearly updated, but I had a problem with the "upgrade".  The "upgrade" included free breakfast (which was, frankly, pretty awesome), unlimited device number wifi (also great), and a floor higher up and on the "view" side (Nob Hill).  The problem?  The windows are so freaking dirty, you can't appreciate a view of anything.  I mean, not washed in five years gross.  Not good.  The upgrade costed 80.00 per night.  Half of that covered breakfast and wifi.  Beyond that, the view sucked.  Won't be back.

08/04/15 | Link | Rating: 2.0
462. Jessica C.
I like this hotel. Very clean. Rooms are a little small, but I dont spend much time there anyway. We stayed last night and the service was gracious and exceptional.

01/02/15 | Link | Rating: 5.0
463. Imran S.
Stayed here during WWDC '14. Large hotel with 5 star amenities. Staff was nice and courteous. I was fortunate to be upgraded to an executive suite; room was clean, spacious & quiet.

Cons:
Internet was very slow. Bring a MiFi to be safe.

06/10/14 | Link | Rating: 4.0
464. Steven B.
Waiting in the lobby for out-of-town friends staying upstairs. I'll let them post their own review but from my experience front desk was unhelpful (maybe pretentious?) when I asked to use the restroom while I waited (must be accompanied by a guest). No problem. I'll be sure to not let any of my guests stay with you in the future ;)

P.S., if any your guests have the misfortune of staying here, tell them you'll wait for them next door at Foley's

30/05/14 | Link | Rating: 2.0
465. Samantha S.
Decent hotel.  Friendly staff. Disappointment that they don't serve the legendary brunch any longer in the Razz Room. Parking is 60.00 for overnight.

18/01/15 | Link | Rating: 3.0
466. Latifa S.
Pretty  place in a great location!

I've stayed here a few times now. First off all, love the location. I never drive when I'm in SF. Have you seen those hills?? I'm from a flat island. Hills scare me! Hotel Nikko is just perfect. Take Bart to Union station, walk up two blocks and viola! You are there.

Hotel is right next to the Union Square mall. Saks fifth avenue is literally a stone throw away from my room ( wooot). All the other places too of course. The lobby is pretty open and big. I love their rooms. I enjoy high floors and they have always given me it. 19th floor view is pretty epic! The rooms are nice and neat and clean. Once I complained about the cigarette smell and they were sold out. They offered to clean my room again for me so the smell can get out . And it worked!

Check in and check out is usually pretty fast. I have always arrived between around 8-10 am (work related trips)  and they still let me check in. One time I had to wait till 11:30 but it was fine since I was busy till later anyway. But that was the only time. The rest was easy peesy.

Clean hotel, fast service and a great restaurant! (Anzu) I like this place! Oh and if you get a chance, check out their pool! So gorgeous with glass ceiling. Will be back on my next trip!

13/01/14 | Link | Rating: 4.0
467. Dao D.
Small room but nice and neat!

19/10/14 | Link | Rating: 3.0
468. Anthony F.
Booked a room here for a night and had an amazing stay. Check-in person was extremely pleasant and quick. The room it self was gorgeous and had an amazing view. The service all around was top notch (the person who took my room service order for breakfast called back to make sure everything was good, nice follow up). If you can get a good rate would definitely recommend staying here.

11/10/14 | Link | Rating: 5.0
469. Ken A.
This place is severely dated and in need of a remodel. Lots of gold, lots of gray, and lots of marble everywhere, plus the standard indoor water feature circa 1985. The rooms are cramped for the price, even on the premier floors. My first room reeked of body odor upon arrival, so I requested a room change. There are no balconies. The restaurant food is mediocre at best. All that being said, the service was excellent by literally everyone that worked here. For the money, there are literally dozens of nicer hotels to visit in SF.

09/07/14 | Link | Rating: 2.0
470. Deena Z.
We were here for our visa from French embassy for a day. Even though this wasn't our first trip to San Francisco, we decided to stay close to the embassy! The place is a great location for shoppers and the best bit is cable car starts a block away that's Powell n mason and Powell n Hyde! Bart and other stations are a block away!!
Room was very spacious and excellent bathroom!!we got 15th floor and loved it!
Food: we ordered strawberry smoothie which I didn't like much and the one pizza we ordered in chicken came in bacon and the size was also different. However, the hotel remains awesome! They even kept our luggage while we went to get our visa after we had checked out!!! Sweet hotel for happy people

27/05/14 | Link | Rating: 4.0
471. Grace S.
This hotel was very nice to stay at and conveniently located in Union Square.

Our room was on the 14th floor with a view of the square. TV was a decent size. No problems with the temperature. King size bed was medium firm with a soft pillow top and nice dense down pillows. The bathroom was not a glass-encased shower as shown on the website but a bathtub instead. Not a big deal but I'm mentioning it just for those who care. Housekeeping was great. Clean sheets, made beds, tidied up bathroom. What more could we ask for?

There is a Walgreens right around the corner, and, lots of retail shopping. There is a restaurant that serves breakfast, a bar/lounge, and a Starbucks in Hotel Nikko.  Be careful when you walk around at night, there are a lot of homeless people in the area.

Parking is valet only. Our car was usually there by the time we got downstairs. Wifi is not included but can be added, along with gym privileges.

I can't say anything about the pricing because my boyfriend booked it :p but I gather that you would be paying more for the location.

25/01/14 | Link | Rating: 5.0
472. Tiffany D.
Hotel Nikko is convenient, like other neighboring hotels, because it is located right in the heart of Union Square, where there are plenty of livelihood, places to see, retail stores to shop at and restaurants to dine at.

Nikko exudes contemporary, chic decor and service is up to par!  Their rooms are sized reasonably and cushions are commendably comfy.

Being born and raised in San Francisco, I would never suggest on spending a night in a city, where I am from.  It is simply a waste of money, in my opinion!  Don't tell that to my uncle, who decided to celebrate, here, for his birthday weekend!  It was mostly for his kids rather than for him, so I suppose it'll suffice?  The main reason why we went here, is because of the swimming pool...I don't know why here.  I wasn't the planner or birthday boy!  I went with my family flow.  My family and I had fun.  The swimming pool ran to 4 and a half feet deep and they had a circular, warm, side swimming pool.

I had a relaxing time at Hotel Nikko!  I believe that you'll do the same as well!

13/01/14 | Link | Rating: 4.0
473. Warren G.
A legendary hotel, given to the style of the day. Idealle location in the heart of Chicago. In all services, the service is very nice and treats. The restaurants are high class and he even has a "Afternoon tea" was the Englishwoman. Common areas are very nice. The rooms are small but comfortable.

27/02/15 | Link | Rating: 4.0
474. James H.
Hotel Nikko earned my first 5 star yelp rating because of the unsolicited upgrade they gave us during our one night (Saturday) stay.  And while the regular rooms on a weekend aren't cheap, an upgraded "Japanese Suite" at the cost of a regular room felt like a great deal.  As for quality, the front desk and bell hop service was what you'd expect from an upscale hotel and like Beyoncé would say...the room was flawless.  We especially enjoyed the city view from the 24th floor.

24/09/14 | Link | Rating: 5.0
475. Jang R.
Hotel Nikko is my favorite hotel stay in SF. My husband and I have stayed at so many different hotels in SF but Hotel Nikko is our favorite. It's clean. Hotel staffs are very nice. Food is delicious. In-Room Dining is available 24hr has variety of menus to choose from. They have a Jazz Lounge where we can eat food and have some drinks. We don't stay anywhere else now unless they have no rooms available. We actually are staying there again in a couple of months. So looking forward to it-!

19/02/15 | Link | Rating: 5.0
476. Catt A.
This is a fantastic hotel conveniently located in Union Square near local attractions and public transportations.  Guest rooms are large in size and extremely clean. Customer service is phenomenal and it is apparent from the moment you step foot into the hotel. The first thing they do as you check-in at the front desk is to offer you a glass of wine (I can get used to this!). The fitness center is open 24 hours and there is a heated indoor pool (not sure of the hours, but it is not 24 hours). The bathroom is a generous size with a separate shower and a tub. After my first night, the VP of Marketing sends an email asking how things are. I have absolutely no complaints about the hotel. I will be staying here every single time!

17/02/15 | Link | Rating: 5.0
477. Stan K.
I hate giving bad reviews but let's face it, they need some help. Stayed for a few nights in the first week of June 2014. Calling the hotel to confirm the reservation evidenced the first red flag. No one answered. Tried five minutes later...no one answered. Called the next day, spoke to an operator and finally got through to the front desk. Pleasant enough but just kind of strange in their responses to why there was no one to answer the phone the day before. Arrived and checked in, funny how they put the entire reservation under my friend's name even though it was under my credit card and I made the reservation. Went to the room, exhausted and took a nap. Given the nature of the event I was up in SF for there was not really a lot of time to address what was really wrong with the room. I finally did address this several months later and got no reply. I sent an email again and finally connected with a service person named Kathleen Bunnage. She seemed interested in my stay as a way to correct things for the future...sadly the email system that the Nikko uses will not allow pictures to be sent to employees...how does one show how crappy the room is? My guess is that they really don't want any feedback. Out of sight, out of mind. After writing back to Ms. Bunnage that I could not send her the pics she requested and asking for an alternate solution...I never heard from her again. So sad.

So what was wrong with the room?
1. The wallpaper was peeling in many places.
2. The carpet was stained.
3. The shower was moldy with black mold stains.
4. The tile in the bathroom floor was chipped.
5. The luggage rack was very stained.
6. The seat on the desk chair was splitting.
7. The wash basin had odd stains that did not come out.
8. The room just felt old, dated, and dirty.
9. Odd marks on the ceiling.

The bed was comfortable...that's about it.

Given that there are other hotels with better amenities, much better service (the Starwood hotels are better - make of it what you will), and in the same price range why would anyone want to stay at the Nikko? Certainly not for the view, 80's corporate design, poor service, more Tenderloin than Union Square location, or in house dining options. Go elsewhere or prepare to be underwhelmed.

03/10/14 | Link | Rating: 1.0
478. Valencia D.
Stayed at Hotel Nikko several times when attending conventions at the Moscone Center.  Very close walking distance to the convention center so if you need to go back and forth, Nikko is a good option.  Nikko also has a bit of Japanese flair to it, which I like and helps fulfill my longing for all things Japanese.  Rooms never disappoint and I have never had trouble with the wifi - I see several reviewers here complaining about it.  Room service is always very good and quick.  But really, only do room service in San Francisco if you must - there are just so many amazing food options out there to try.

29/10/14 | Link | Rating: 4.0
479. Monica V.
Hotel Nikko, such a beautiful hotel you are. My boyfriend and I were upgraded to a suite on the 24th floor just because, and I was amazed by the size, especially since it was just the two of us. There was a living room, half bathroom, mini bar, bedroom with a Japanese sliding door that opened to a great view of downtown, and a huge bathroom with a giant tub, separate shower, and there was even a TV inside the mirror above the sink. So cool. The staff was excellent and very accommodating when it came to printing out items in the business center and leaving our luggage with the bellhop.

26/09/14 | Link | Rating: 5.0
480. Wannabe L.
Wonderful staff.
Complimentary wine at check in
Beautiful ambience
Prompt room service
Bed is comfortable

My boyfriend and I stayed there on Friday 10/17/2014 on the 8th floor. With a nice view of the city. But if you are looking for silence then room 803 might not be it. There was a bar or karaoke place there downstairs nearby in the neighborhood. But it didn't bother us any. Actually put us in the mood to go explore.

Love the fact they have 24hr room service .
I
The room:

Was very clean, bathroom was polished. And bed was comfy. Lots of pillows to go around.

18/10/14 | Link | Rating: 5.0
481. Rain A.
Pros
- Great location: So many restaurant & shopping options within walking distance. Crowded enough to feel safe walking around even at night
- Very clean ( room, bathroom, lobby, elevator, gym, pool, jacuzzi etc)
- big flat screen TV!!!
-text messaging option for room service; absolutely love it
- great city view from room ( east side)
Cons
- parking is expensive. We parked in propark for way cheaper
- Internet connection is MAD SLOW even we  got complementary still USELESS. In fact, someone tried to fix it when I complained but did not work.
-too noisy at night. Even our room is on 15th floor we still could hear steer noise. We tried to change room but the front desk lady ( her name starts with "Y") did not help rather offered us rooms with additional charges. NOT HAPPY, already paid a lot. We would be here for 6 nights, they should have helped us
- health club access ( pool, jacuzzi & gym) with $20 additional charge per person
- I texted room service last night to heat up my dinner which they promised they would do, got response after 3 hours. We ended up throwing out food & went out to eat. 1st night they responded in minutes then ...
We will be here for 6 nights. If things get better I would surely update my review.
Also we have not tried Anzu restaurant, will try soon.

20/10/14 | Link | Rating: 4.0
482. Mathew B.
What makes Nikko so special?  Nothing. There is nothing Japanese or asian about this place, except for the asian folks that stay here.  I have stayed in many hotels in Japan, and the cheapest and crappiest ones were still a better experience. This was definitely not worth it, and i will be staying elsewhere. Major disappointment.  How about using anything Japanese style in the place?  It all looks like typical cookie cutter modern BS.  

$1000 down the drain.

Restaurant closes early without notice.

Just took 45 mins to get our crap taken down to valet. Great.

31/08/14 | Link | Rating: 1.0
483. Dude W.
Average traveler be warned: the cost does NOT include:.....
My company has sent me all around the world, and I have stayed in hundreds of hotels, from fancy 5-diamonds, to a 1-star Howard Johnson. My basic needs are: a bed to sleep in behind a door that locks, and a warm place to bathe. But for these rates at Hotel Nikko, I expected more than a bed and shower. I was taken aback by the ridiculous surcharges for the amenities. Parking was $60/day, WiFi was $30/3 days. The fitness center/pool/sauna was $25 - a one-time payment for the whole stay. Even the hotel bar/club, called Feinstein's, had a surcharge to access. Also, I was unpleasantly surprised at the layout of the fridge. The fridge had slots cut out for the hotel's snacks and drinks, so unlike at most hotels where you can remove the overpriced hotel goods and put in your styrofoam leftovers box, this hotel thought ahead to foil that idea. Not only were the minifridge items rediculously overpriced, but the 24-hour room service was also at the peak of average room service rates. The top floors (23, 24, 25) were labeled 'ballrooms, conference rooms, and view,' but you have to be lucky enough to hit those buttons when the conference and ballrooms are not in use, or else a security guard will be waiting to prevent you from exiting the elevator. I went up when there was not a guard, and I tried to see the view. There are windows (literally one on either wall) which are not in the locked rooms, but the one I could see out of was not very scenic. Overall, I give this hotel 2-stars because it was not guest-friendly. I understand hotels can overcharge, but most throw-in something to sweeten the deal (i.e. free WiFi, or free parking). I would think that a 1-5-diamond hotel with outrageous rates would actually offer every amenity for free/include it in the room-rate. But Hotel Nikko was just all about getting your money in every way possible.

15/03/15 | Link | Rating: 2.0
484. Kerry W.
I stayed here for 3 nights with my wife. Here's the pros and cons:

+ clean room
+ nice location

- dishonest receptionist:
I was asked if interested to upgrade queen bed room to king bed room for $20 per day, and I replied no; the lady then responded "That's Ok, I'll do a free upgrade for you". So my doubt is why are you trying to charge me for the upgrade at the beginning? I really can't appreciate this nice 'free' upgrade but feel being cheated somehow.

- wifi charge for $15.99?? And no complementary wifi even in lobby. Why should I pay $15.99 for sending a FB message to families telling them we arrived hotel safely?

- extremely unhappy experience with receptionist. Here's the complete story:
I asked front desk if I can mail package to my room and was told that's allow - NOBODY mentioned it's NOT free. Later I was charged $6 for receiving package without my knowledge. My wife and I argued with manager but was suggested by the gentleman receptionist "reading every sentence written on our website". Fine. I can afford staying at ur hotel for over $200 a night, so can I afford the $6 package fee. What makes me angry is that they charge guest without notice. That's how you perform robbery in a legal, civilized way. This is the most horrible experience during our trip to San Francisco. Love SF, hope next trip we'll find a hotel without being robbed.

I recommend staying here if you want convenient location, clean room, too rich and wanna pay $15.99 for wifi (NO free wifi in lobby), and possibly pay for whatever without notice.

01/09/14 | Link | Rating: 1.0
485. Necator N.
There are hotels in this area where you can pay the same (esp. if you take advantage of a convention discount) and have much better accommodation and service, or you can have the same level of accommodation but pay 1/2 the price.

Definitely NOT worth $400-500 per night!!!

The bathroom was dingy; the bath fittings were so old they were hard to turn. They charge for wifi (seriously? I have stayed at a $30 motel on the Oregon coast, and wi-fi was free!). They charged me $6 to hold a package overnight. No breakfast included.

The staff at the front desk are very polite, however, and super-helpful.

28/09/14 | Link | Rating: 2.0
486. Isabella B.
NOTE: The No1DP stayed here on his last visit to see me. After 3 weeks of much unnecessary stress that my college professor wrecked on our entire class, the visit was MUCH appreciated. Thank you dear.

DISTANCE TO BART: ~10 minutes walk to Powell BART station. This was also *much* appreciated as I got a pleasant surprise visit the day before his scheduled arrival, but I still needed to do a hematology final at SFSU. Coming from East Bay, it's always nice to not wake up at 5:30am to BART to SFSU by 9am.

CHECK-IN: No1DP did the check-in. I observed that upon check-in you can be served red or white wine. As No1DP didn't do this upon the actual check-in I was *very* happy when I was still able to get the check-in wine for both of us; at the time I had just gotten out of my last day of hematology and needed a drink.

STAFF
-Front Desk and concierge staff were courteous and knowledgeable about the city.
-Aside from a slight mishap with housekeeping, they cleaned the room upon request and for the most part came back to a clean and refreshed room with pieces of chocolate awaiting us.
-Valet and outside staff were very professional. They opened doors every time we walked in and out of the hotel and were able to take care of a personal issue with urgency and sensitivity. One of the staff even told directions to a taxi driver about how to get to SFSU as he wasn't from the area and the university is a bit far from the city.
-Lounge staff was prompt in cleaning your plates and would offer to refill your coffee cup.

CLUB LOUNGE (Floor 23): Accessible with a card, this is a quiet area that you can do work while overlooking beautiful skyscraper views of SF. Macs are right next to the windows. If you go here during certain hours continental breakfast or wine reception is held here.

ROOM: Decently spacious for a boutique hotel smack dab in the middle of Union Square. If I looked out the window I could look at moderately sized buildings. Bed was spacious for two; heck I was able to get some last minute studying (about WBCs, mind you) in the wee morning hours. As per usual for a tuck-in service there are several pieces of chocolate on top of the sheets. If the No1DP didn't overload me with so much chocolate from Japan I would have devoured the daily chocolate on the spot.

BATHROOM: For a boutique hotel the bathroom was surprisingly spacious. There was a tub that had space that I can put a glass of wine as I relaxed in the tub. Showerhead in the tub made cleanup an ease. There were two showerheads (one portable) in the actual shower but for some reason I wasn't able to switch between both showerheads. Bath salts are a bathroom amenity upon request.

FOOD:
-Wines were decent.
-Didn't have much of a selection of the late night menu as the No1DP and I got to the hotel so late. I got the soup and the No1DP got a salad. No1DP applied the $25 credit to his room. Soup was decent for hotel room service soup; noodles were soft and the broth was not too briny. No1DP's lasagna was comparable to restaurant lasagna.
-6-10am continental breakfast daily at the club lounge. Took FULL advantage of this. It is usual continental breakfast fare but at least the bread and pastries are comparable to what you'd find at Starbucks.
-At the same lounge from 5-7pm there was a wine/cheese reception but we both never got around to that.

Overall this hotel was just an excellent way to close out quite frankly the most stressful CLS module to date and spend some much-needed quality time with the No1DP. Looking forward to going back here.

07/03/14 | Link | Rating: 5.0
487. Roger T.
My wife and I stayed here Tue-Thu for a combined business & pleasure trip.  Here is the good & bad:

Good - hotel is modern, clean, service is excellent and location is stellar.    

Bad - base-level rooms are tiny (280sq ft), shower only, expensive parking (park at Ellis/O'Farrell garage instead), TV is positioned to right of bed which makes for awkward viewing, there is ambient noise from other rooms, weak lighting at bed & bathroom.

We would have given this a 3-star review based on the location, service and modernity of room.  While it was pretty small, lacking a tub and you could hear folks at their commodes in nearby rooms, it felt things about evened out.

The difference maker was the food.  We ordered room service which included a margherita pizza, Kobe burger, caprese appetizer and glass of milk.  Turns out both the milk AND the mozzarella cheese in the caprese appetizer were spoiled.  Yuck, nasty.  That's inexcusable.  

The room service manager credited us for everything but the Kobe burger, which was nice.  Still, you kinda lose your appetite when that happens ...

Combined with the other negatives, it swayed us to give the Nikko 2-stars.

16/11/14 | Link | Rating: 2.0
488. Sam S.
Solid 4 stars for this great boutique hotel!

I had the pleasure of staying here for a few nights for a conference I had in SF. I loved the complimentary glass of wine at the check-in, it was a great way to set the tone for my stay!

I actually had 2 separate back to back reservations (my work had to book things last minute), but the kind lady at the front desk noticed this right away and combined the 2 so I wouldn't have to change rooms or check in and out - I'm not used to such friendly service!

The room I got was decent; I loved the decor (especially the bathroom). The bad was extremely soft and comfortable, and I had no trouble falling asleep each night! The view was alright, I was on the 18th floor so I had a decent city view.

Unfortunately, I didn't get a chance to use the workout room/health club as it was out of service - I wasn't too keen on the idea of shelling out additional $$ to use it, but I probably would have anyway. Same with the wifi (which I did get), but I was pleased that it was a good connection and speed. (Side note: I noticed the comment on another review about free wifi in the adjacent Starbucks - I will definitely keep that in mind next time!)

Also, the breakfast buffet was outstanding. I've never had Japanese breakfast before, and it was quite an adventure getting to try so many new items (that were delicious)! There's a large spread of all types of items, from smoked fish, to soups, to stir fry, to rice, and also standard "American" breakfast items like potatoes, bacon, sausage, cereals, fruits. Quality food here, folks, try it out!

Overall, I'd put this on one of my places to check out again when I'm back in SF. The location, room quality, in-hotel restaurant, and overall staff service is top-notch.

29/05/14 | Link | Rating: 4.0
489. Dawne L.
I'm torn between a 3 or 4, but I'm feeling good because of the holiday cheer so 4 it is!

Why almost a 3? Well, it's too expensive! We thought we got a good deal from Booking.com . We knew tax was not included, but so was the fitness club and indoor pool (the reason why we chose it), parking and wifi. So the lady at the front desk started upselling with 3 kinds of upgrades, which we originally didn't get... Until we got to our standard queen room, which was really small, like European-hotel small. So after a tour c/o of our friendly bellman, we ended up upgrading to a room on the 19th floor, which was expensive, but worth the space, luxury and and gorgeous skyline views of SF. The final bill is definitely not for the faint of heart.

Now that being said, it's a great hotel with a
very convenient location, a couple of blocks from Union Square or Westfield Centre, just steps away from dining and shopping! And the indoor pool and fitness center is a sanctuary amidst the hustle and bustle of the city. The lobby has comfortable lounge areas and is never crowded, they also offer complimentary wine and water for guests. Lastly, the higher level floors have an awesome view of the city!

We enjoyed our staycation here, and would love to come back-- if there's a reasonable price out there.

01/12/13 | Link | Rating: 4.0
490. Trent M.
We stayed in room 922 which was on the corner. Had amazing views and the room was one of the finest I have stayed in. Very nice, firm bed. I would give 5 stars, but like all hotels in the city they gouge the crap out of you on parking - $50 per night

25/03/15 | Link | Rating: 4.0
491. Brittaney C.
Booked a room for my birthday and I must admit, it was a nice looking hotel room. Although, I was charged for what seemed to be free complementary items that were already placed in my mini frig? which was pretty weird. The view from the room window wasn't as great as I expected it to be. The housekeeping was a bit obnoxious outside on the floor which was also strange to experience since this was a 4.5 star hotel. Also there was an additional fee to use the pool. Most likely won't book another room here again.

30/01/15 | Link | Rating: 3.0
492. Lyn C.
The rooms are a good size and at a decent price.  I like the decor of the hotel a lot and had really great service with the front desk.  There was a mishap when booking the room and after talking to the front desk, we were able to get everything settled.  When staying in SF, this is a beautiful hotel to be in.  I'm probably very bias because the color scheme of the hotel is my favorite color...but still:  Its gorgeous.

The location is great!  Walking distance from all things necessary.  Highly recommended for a place to stay in the city.

29/07/14 | Link | Rating: 4.0
493. Mandy L.
I'm not used to staying at classy hotels, so the 5 stars could just be because it's better than what I'm used to.  We stayed here for one night during our honeymoon Pacific Northwest roadtrip and I was pretty impressed.

We were able to check in at 9:30am!! Score!! So I took a nap.  The bed was small, but nice.  I didn't realize that Petit Queen meant full sized, but it was fine.  The room was tiny, but I expected that much in San Francisco.

The baggage captain and crew were FANTASTIC.  They held our several bags (last leg of the trip, we had a lot of wine from Napa at this point) one in the AM and again the next day, as our flight was way later.  Everyone was so great and friendly.

The hotel texts you when you arrive, and you can text pretty much anything you would normally call the front desk about.  Pretty neat.

I LOVED the bathrooms.  

We stopped in their hotel restaurant/bar for a drink before our flight, and they place looked very nice.  The cocktails were unique.  Everything was very modern.

I'll keep this place in mind for future trips!

24/06/14 | Link | Rating: 5.0
494. Clipperson P.
Parking price is not that bad unless youre staying here for a week. (If Im cheap I may also say negative about it :-P)
Receptionist are nice and very welcoming. No hassle at all. Showed my ID, set up our room, gave us the key card with a complimentary "Wine" and off we go to a very modern 1 Queen Size Bedroom at 11th Floor.

Not much to see on that side of the building but who cares. We didnt go there to see the view anyways. :-P

The bed is very clean, slick. Flat screen TV, and forget the hotel magazines cuz they have an HCN Navigator...(Google it lol)
There are 3 Phones, one in the bathroom and 2 by the bedroom.

Lighting are awesome too. The bathroom? Oh man its so spacious u can do back flips :-P. The sink, Shower and bathtub should get 5 stars by itself.

Whoever gave this place a 2 or even 3 stars might have been having a bad day or only seen 2% of what the hotel can offer. I will give you a tip, next time you come to any hotel, its not gonna hurt to ask them for a better room recommendation or if they can put you on a higher floor with a better view.

We will definitely stay here again...

01/02/15 | Link | Rating: 5.0
495. Mario Ping C.
My partner and I stayed here for 2 nights in November 2014. Location: central, near Market Street where everything is. Absolutely downtown location Room: good size considering I was expecting a small sized room when booking. Room is modern, comfortable. Bed is comfortable too. My only little complain is after signing up for the internet, the connection was quite spotty and weak. Maybe it's the location of my room? I never found out. Check in/out and concierge were absolutely great. The staff there were extremely professional and helpful. Service with a smile goes a long way and they did just that. Will definitely stay at this hotel again.

12/04/15 | Link | Rating: 5.0
496. Nichole S.
What a hotel ! Definitely a experience for sure. Hotel Nikko is beautiful . Very classy. Everyone who worked there from bell boys to room service staff were extremely friendly.  They all were aimed to please. This place is very pricey . Valet was $50 . WiFi $15 a day. Had to pay to use pool or fitness center.  So if you're trying to save money this isn't the place for you.  T h e rooms are spacious . I absolutely love the bathroom!  Separate tub from shower , which I love.  Great location.  Right in the middle of everything.  In fact I walked over to China town and union square.  Room service was great.  Very tasty. I look forward to coming back .

09/04/15 | Link | Rating: 5.0
497. Daisy B.
beautiful hotel, love their suite. love the extra bathroom.. my partner and i simply cannot share a bathroom when on vacay. we will argue and kill each other lol i think having your own bathroom is an important key to keeping a marriage happy

11/05/15 | Link | Rating: 5.0
498. James R.
We stayed here for 6 nights for our vacation in SF. It not only met but exceeded every expectation I had, being slightly agoraphobic. If I had to make a suggestion for anybody with one allowed weekly vacation per year, it would be "go big or go home." So we stayed on the 23rd floor which is one of their "Imperial" rooms (WiFi, robes, continental breakfast, nightly wine reception, pool included for a bigger bill). The staff were all helpful, efficient, and courteous.

$$$ - 3100 for Imperial Club room x6 nights (hotel tax included). This also included use of the health club/pool/hot tub, continental breakfast, wine reception, and WiFi (these amenities would be added charges for other rooms).

Arrival: Met by a quick, friendly valet instantly. One con is the $50/day valet charge, but if you're staying at a higher-end hotel it's expected right? Check in was quick (5 mins) and our room was ready for us.

Convenience: We saw the housekeepers maybe twice? And that was in the hallway out to the elevator. For the most part they quickly made up our room, folded our robes, replaced our towels, turned down at night, left a little weather note with chocolate, and even stacked my change (?!?!) without being seen. The lady at the front desk was available to make change and direct our needs perfectly, and the room service was spot on and quick. There's a Starbucks directly connected to the hotel lobby.

Decor: Japanese-themed which is awesome. The front lobby area is very big. Waterfalls, flowers, comfortable lighting, and marble everywhere. The rooms are big and comfortable, wonderful views of SF on the upper floors (we were on 23).

Amenities: Fitness center is outfitted with most mainstream weight-training machines, treadmills, bikes, et cetera. Male and female locker rooms, each with saunas and steam rooms. Pool and hot tub is located in a beautiful naturally-lit room with an open sunbathing deck and a nice view of downtown SF. Business center with computers and printing (at a $3.50 charge). 24 hour valet parking (at a $50/day charge). Fully stocked personal fridge. Imperial lounge (depending on your reservation) with continental breakfast and wine reception. Room service is quick and complete. There is also the Hotel Nikko's restaurant ANZU (which we didn't get a chance to visit in light of what all of SF has to offer) and Taiko drum performance on Friday and Saturday.

Would definitely stay here again. This was my first time in SF, so I'm not sure if Hotel Nikko played a part in my opinion, but I loved it and want to live here now!

20/09/14 | Link | Rating: 5.0
499. Tammy S.
We have stayed here a few times now. We always know what we are going to get. Front desk is very friendly. Good location. Hotel is clean and modern. Beds are comfortable.

29/03/15 | Link | Rating: 4.0
500. Sara A.
Beautiful hotel & room- very clean & the view from the floor to ceiling/wall to wall window was great!

the staff was kind & very accommodating- having never been to the city, they were patient with our questions & were able to check us in & out smoothly

& the location was amazing!- literally just a 5min walk to Union Square for great shopping & subways to get around

*& just a little FYI, if you've never been to San Francisco- don't rent a car. Driving is confusing with random one way streets & narrow streets. Drivers are crazy & paying for parking is so expensive! You can walk to a lot of places since this hotel is in a great location. Besides, the subways & trolleys are a really cheap & fun way to get around :)

27/12/14 | Link | Rating: 5.0
501. James P.
This hotel is way way overpriced and nothing special. The rooms are very small. The bathroom is not really that functional--aside from a nice shower--how about a Japanese toilet? What was very disappointing is you have to pay for Internet at a gauging price of over $15/day (come on! get with it!), the small bottles of water in the room are a ridiculous $6,  and you have to pay $25 a day to get into the gym. Again, come on!
I was hoping for a first-rate Japanese experience like in Tokyo, but this is a sad knockoff. Will never come back here again. Oh yeah, the breakfasts are $30 a pop (go up the street and eat for $18).

05/04/15 | Link | Rating: 1.0
502. Ashley C.
We stayed for 3 nights at Hotel Nikko and were pleased.  Hotel Nikko had a modern feel to it. The location was excellent for walking and to use public transit. We also got a good deal online and believe that it was a reasonably priced option especially for the area.

Service was good throughout. We checked-in a little late and were offered complimentary wine which was a nice touch after a long day's drive. We must have looked like we had a long day because she topped our glasses off before we went to our room.  Concierge was also helpful in getting a reservation to a local sushi spot on relatively late notice.

The room, although small, was nicely organized and had a comfortable bed. The only downside was expensive wifi charges ($16 per day) and our late check out of noon (versus regular check out at 11 am).  Overall, it was a great hotel in a great location and I would definitely stay here again.

19/09/14 | Link | Rating: 4.0
503. Tien L.
The hotel staff let us check in at 9:30am. Enough said.

But if you wish to read more....

If hotels let me check in early, then the earliest I've ever been given access to my room is 1-3 hours in advance. We woke up at 4:30am to catch a 6:30am flight out of LAX. By the time we arrived at Hotel Nikko at 9:30am, we were exhausted but we weren't expecting them to let us check in. Thus, we were greatly surprised when the hotel staff told us our room was ready! Yippee!

Hotel Nikko is located near Union Square and it is Japanese-themed. They offer Japanese newspapers and have a Taiko performance at 5pm on Fridays and Saturdays. The staff is also trained in some Japanese customs (like accepting tips with both hands not just one) which is a refreshing break from the usual dominant cultural norms.

My friend and I were looking for a place to stay in SF that was pretty central. For the particular weekend we were visiting SF, The Sir Francis Drake hotel was  the same price as Hotel Nikko. The Sir Francis Drake is located in the heart of Union Square, but it had mediocre reviews on Yelp. Hotel Nikko had great reviews on Yelp and it lived up to the hype!

They have a chic, classy bar as well with a cute candy stand for those with a sweet tooth. The music was not loud, so it was still possible to have a conversation without screaming at the top of your lungs.

Their shampoo, conditioner, and lotion come from a small shop called Lather which is based in Pasadena. My friend gifted me a beautiful Lather spa kit for my birthday last year and I LOVE their products. Thus, I was even more happy with Hotel Nikko when I discovered that they carry Lather products.

05/08/14 | Link | Rating: 5.0
504. Lisa M.
We had a REALLY awesome time staying here in July. The location was perfect, we were able to walk to Chinatown, Union Square, Little Italy, no problem. The hotel itself is gorgeous and has an amazing lobby and lounge area.

Our room was lovely and comfortable. And what was great was that we were able to check in and get into our room early, around 9am! Loved the service, loved the room, loved it all. I'd definitely stay here again, as it's right in the area that we generally like to stay in as well.

06/09/14 | Link | Rating: 5.0
505. Marjorie B.
Hotel Nikko is located right next to the Hilton hotel and between the Irish pub Foley's

Lobby is really cute and inviting but the elevators are bit outdated
They offer you complimentary glasses of wine after booking
Kinda pricey for a 'deluxe' room with a 'king size' bed
Bed and pillows are so fresh and so clean clean  
Three phones in the room, including the bathroom
Really good size bath tub and great sink!
They have a mini fridge stocked with goodies and drinks as well

Tips: Try their indoor pool when you get  a chance

Overnight parking is 50/night (has in and out privileges) Try looking for street parking nearby or take bart (only 3 mins walk away)

Ask for the biggest room available either with a good city view or the highest floor they have

04/02/15 | Link | Rating: 4.0
506. Walker S.
My friends phone was stolen by two ladies last night at Bloodhound and tracked back to the Nikko hotel. Unfortunately once we got back to the hotel the staff was unwilling to offer any assistance, and thus the two business women made off with my student friend's one month old iPhone. Thanks for the hospitality Nikko!

05/03/15 | Link | Rating: 1.0
507. Dale E.
A very pleasant mini-vacation

My wife and I spent 2 nights at Hotel Nikko as a mini-vacation. The valet service and reception were welcoming and efficient. The public areas of the hotel are very nice. The room was clean and comfortable, but the furnishings are starting to look out of date. The black-out curtains on the windows didn't quite meet in the middle, so we always had some outside light sneaking through. The windows aren't very sound-proof. Even on the 10th floor we could hear every horn, siren, and shout from the busy street below. Other than those 3 minor quibbles, we were comfortable and enjoyed the room.

The service at Nikko was universally friendly -- from the maid to the concierge, everyone we dealt with made us feel welcome.

18/03/15 | Link | Rating: 4.0
508. Lina C.
Perfectly located just a couple blocks within 5 minutes walk of Powell Station (on BART line connected to SFO) near Union Square. There are plenty of shopping and restaurants nearby. There's complimentary cucumber infused water available in the lobby, but there's a charge around $15 for wifi unless you specifically have it included in your room rate. There's $20 per room to have access to the pool, jacuzzi, gym, and sauna.

For the hefty room rate, you get the contemporary decor and convenient location. The room is not very big, and there is no bathtub in the "Run of House" room type, perhaps these rooms are the "runt" of the hotel?! Wish there were full length mirrors in the room and a minibar. Nevertheless, the bed is super comfy and the room is clean. Overall, a good choice in a convenient location with Starbucks in lobby area.

02/08/14 | Link | Rating: 4.0
509. Duc D.
Hotel Nikko is quite lovely, sitting in the heart of the theater district. Very modern, clean and screams luxury. I mean $50 for valet parking says it all, right? I wasn't dumb/wealthy enough to drive here and park so I'll abstain from commenting on that.

The room I stayed in was considered a junior suite, though the size of it was comparable to most double rooms I've stayed in at other hotels. Very clean, modern and chic. I usually judge the quality of hotel rooms based on the bathroom and this one didn't disappoint. It was very large, with just the right amount of lightning to make oneself look more attractive than reality. The shower was open with no door and very large. It felt very luxurious and the shower head had 4 settings to play with. You could do push-ups in the shower with room to spare. No Joke.

My only gripe was the sliding bathroom door that offers little to no privacy as there's a half inch or so of gap space between the closed door and the wall. If you're looking for some sound proofing for whatever reason, be it a bad serving of ceviche during dinner or some hot shower lovin', mind the gap.

I felt this place was a bit pretentious, though the receptionist and maid services were very friendly, I think they're used to high end clientele and seemed to almost dismiss my presence. Another big thing was they DO NOT have complimentary internet access which is strange considering it's San Francisco!
A Shame.

Price: 5 stars (I got a good deal)
Cleanliness: 5 stars
Ambience: 4 stars
Amenities: 3 stars (Pay to play!)

24/12/14 | Link | Rating: 4.0
510. Diemm N.
I absolutely adore this hotel! The rooms were super cozy. My god, from the bed, the sheets, pillows, blanket and the bed has got to be one of the most comfortable hotel beds I have ever laid. My view looked straight across into the Hilton Hotel that was right next to Hotel Nikko (nothing to great about that) more like me being nosy trying to see if I see what people actually do in their rooms lol

& the best part about it is there is a Starbucks right by the lobby!! (god I cannot live without coffee)

The lobby attendants were so pleasant and accommodating when it came to asking for directions and the area.

It is located right by Union Square area. So walking around to the shopping malls was a breeze, local bar and restaurants, the walking distant to the trolley was so close by, also within walking distance.

24/02/15 | Link | Rating: 5.0
511. Sharon B.
Sexy and royal, this place is the best hotel to stay at in Union Square. The service is excellent as they call you by your name. The rooms are impeccable and the gym is clean. They are fully equipped and are all in working order. The views are just amazing and that's what you get when you stay in SF.  Anne was the best as she helped us with everything!

26/04/15 | Link | Rating: 5.0
512. Orla L.
Really lovely hotel. Stayed here on a work trip from the Emerald Isle. The staff were so pleasant and I even received a glass of wine on arrival.

Smack bang in the middle of everywhere. Well, macys to be exact which I was very happy about but my credit card wasn't.

Nice pool too which I found to be scarce in San Fran. Nice comfy bed with the softest pillows known to man.

Would definitely stay here again.

01/03/15 | Link | Rating: 4.0
513. Karen K.
This was the second time we stayed at this particular hotel. We stayed here for the convenience plus my HB LOVES the buffet breakfast as they cater to the Japanese.

We checked in on Halloween morning around 1030ish.  We could not park at the hotel at that time because many of the streets in downtown San Francisco were blocked due to the victory Giants parade that was planned at noon. We did have good news that our room was ready because normally their check in time was at three PM.  That worked out very well as our daughter had to attend a seminar across the street and it was currently going on.

Lucky for us we spent a lot of time in the room as it was raining in the City that day. There were massive crowds in the downtown area waiting for the parade.  Our hotel was only a couple blocks away from Market street. It was all good though as the Giants were celebrating three wins within 5 years; that's awesome.  Plus they brought the rain that we desperately needed.  I don't think anyone was complaining. It was an exhilarating feeling to be in the City at this time.  I loved it.

The hotel room that they gave us was bigger than the first; maybe because this time there were three of us staying at the hotel.  They gave us two queen beds.  
The mattresses were soft but the heavier comforters were nice and warm. The room's view was not where you can see Market Street or Civic Center but that was fine.  We were just across from the ice machine which was convenient for us.

Because of the previous yelp reviews and our previous experience of having been there, we didn't take advantage of the valet parking there like we did the first time that was inclusive with our package at that time.  It costs like 50 plus you have to tip the valet guys. We parked in the Downtown/Mason-O'Farrell street garage which was kitty corner from the hotel, very close!  We parked on the top floor and could see our car from our hotel room.  We didn't park at the garage until after five pm after all of the victory Giants celebrations.

We didn't stay on the highest Club levels like we did first time where there were fabulous views.  They did have tasty appetizers like fried chicken wings, cheese, fruit and drinks.  They also had like continental breakfast in the morning on that Club level too.

Our hotel stay included buffet breakfast at Anzu which was super nice. I did look forward to that as we had enjoyed it the first time we were there.

Checkout time was at 11 AM; they did give you options to stay later but it does cost extra.  We didn't stay as we wanted to go out and enjoy the Bay. This hotel is very upscale and clean.  The bathrooms are good size as ours included the separate soaking tub and shower.

If you need to stay downtown San Francisco, you may want to consider this hotel. I did call the hotel itself to make the reservations as I wanted a package that included breakfast.  We wanted parking but it wasn't included this time; I kind of remember last time the valet parking was an issue that I wasn't very happy about it. That time we stayed back in August of 2013.  That's probably why we just parked across the street instead.  The hotel is so close to everything downtown in the City that you can walk to Chinatown, Ferry Building, Union Square, Civic Center, the downtown Wesfield Mall and everywhere else in walking range! Do yourself a favor and make it a playdate. San Francisco is a nice place to visit!

03/11/14 | Link | Rating: 4.0
514. Fransiska A.
King size bed is great and comfortable, nice fluffy pillows. Excellent air conditioning. They have automatic system on their fridge which means if you move any of the items you'll have to pay even if you don't drink them. Normal toiletries provided such as shampoo, conditioner, body wash and body lotion although they forgot to provide us with shampoo and conditioner when we first checked in. Wifi is not free; $29.95 for 3 days access; great constant fast connection. 24-hour fitness centre is not free either it will be $25 per stay (I think). Location is excellent; walking distance to many restaurants and Union Square, convenience stores and liquor stores. Hotel staff are very friendly and can answer all your queries.

17/05/15 | Link | Rating: 4.0
515. Tony F.
Beautiful view, in our almost palatial corner suite, of downtown San Francisco. A short walk from everywhere, Nikko was a perfect choice for us: with convenient corner mini groceries, a dozen or so art galleries, and shopping and restaurants all gathered mere blocks from our cozy room.
The extras were fantastic: the restaurant was top notch (one of the best of our entire vacation), the pool was nice and (usually) available, and a Starbucks right in the lobby.  They even had a troupe of Japanese tribal drummers in the lobby afternoons at five.
All in all, it was a great stay. For the price, free wifi would've been nice, but... Hey, someone has to pay for the waterfall in the lobby.

19/03/15 | Link | Rating: 4.0
516. Philip M.
Hotel Nikko did not disappoint! My girlfriend and I stayed here over Valentine's Day weekend in one of their deluxe guestrooms. The room was small as expected, but everything else inside was  excellent. Their Subarashii Yume pillow-top beds are to die for and the whole ambiance of the room was comforting.

The staff at Hotel Nikko was exemplary during my stay. Guest services was very accommodating about early check in/ late check out times. They always addressed you as Mr. or Mrs. ______ and were very professional. The bellmen were just as classy too. If they see you walking towards the hotel main entrance, a bellman would run over ten feet from where he was standing, just so he could open the door for you. The inside public lobby is very beautiful as well and the cold self-serve lemon-cucumber water near the front desk is a nice touch!

I am just sad you have to pay to use the pool, especially at the prices they are charging for a room here. Hotel Nikko is close to Union Square and there are also two 24 hour diners within 1-2 blocks from the hotel. Overall, my experience at Hotel Nikko was a 5 star experience at a four star price!

18/03/15 | Link | Rating: 4.0
517. Kevin W.
My favourite hotel in San Francisco! The rooms are small, but well appointed and very stylish. The beds and pillows are super comfortable. Overall a quiet, mature atmosphere. The service is beyond impressive. The lounge downstairs, Kanpai, is great for meeting friends or co-workers for a casual drink and conversation.

Beyond the basics, it's the little things that really stand out, like plentiful USB and power outlets on the desk for quick and easy recharging; this may seem like a small pleasure, but as a frequent business traveler I've had to crawl behind furniture in hotels to charge my laptop more often than you'd imagine. This attention to detail extends throughout the hotel - Hotel Nikko has thought everything through. An amazing place to stay while in San Francisco, especially on business with it's proximity to Market Street and the downtown core.

One negative is the paid-WiFi. If the rest of the hotel weren't so stellar I'd knock a point off for this oddity, but it's the only flaw in an otherwise impeccable hotel.

24/03/15 | Link | Rating: 5.0
518. Keri A.
Very nice hotel! Great location!!
Great room service
I will be happy to go back again
The Restaurant downstairs doesn't give lots of food options..

27/04/15 | Link | Rating: 4.0
519. Christina L.
I've been here twice now. Both times for a bachelorette party. And both times I've experience great service.

Service:
The staff members were all very nice and friendly. The first time we were here, we didn't have a wine bottle opener. So I called the front desk and hoped for the best. Minutes later, someone is knocking on our door with a wine opener! He was super friendly and even helped us opened the bottle. The second time we were here, one of the room's toilet wasn't flushing. So we made another call to the front desk. We had left to dinner, but when we came back the toilet was working as it should! Quick service!

Cleanliness:
This hotel is really well kept and maintained. Absolutely no complaints here.

Accessibility:
The place is extremely close to so many places. Infusion lounge/club just a block away. Walgreen (the nicest walgreen i've ever seen) is also one block away. And downtown/union square is a short walk.

Parking:
Parking in SF is always bad. But they make it fair. They have valet parking for $57 per night with in and out privileges.

Overall:
Highly recommended!

06/05/15 | Link | Rating: 5.0