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Hotel Palomar San Francisco, a Kimpton Hotel in San Francisco, CA

Hotel Palomar San Francisco, a Kimpton Hotel in San Francisco, CA


The Story - The theme of Hotel Palomar is Art in Motion™
It is apparent at every turn that the hotel is a work of art. However, unlike art residing in a gallery or museum, it is not far from reach. It is touchable and accessible. As a guest of the Palomar, rather than simply observe the art, one experiences the art.
The prevalence of art around and within, leaves the Hotel Palomar guest inspired and peaceful.
The art of the Hotel Palomar is not obvious via the usual display of carefully placed pieces throughout the space. The art is found in even the practical facets of the hotel, such as the rich persimmon geometric pattern headboards, gunmetal and brass registration desk, and beautifully appointed black dressers with 37" flat screen TV.
Art is also afoot in the imaginative and playful flooring, blurring the lines between guest and art.
If one is traveling to experience the art of San Francisco, there is no better place to stay than the Hotel Palomar.


Company Info:

Rating: 3.90

Address: 12 4th St, San Francisco, CA, 94103

    Hotels in San Francisco, CA



    Comments (287):

    1. Gregory S.
    I stayed at the Palomar for 4 Nights, had found them through Hotels.com .  I was very pleased with our experience.  The check in process took minutes, and my girlfriend and I went on up to our standard King Bed room.   The rooms are very nice, with a 42 inch flat screen TV.  Bathroom is nice also, and there are is a long list of items they provide for you for free in case you forget anything. Some examples are: heating pad, flat iron, curling iron, etc.  They saw it was my birthday weekend when checking in, so minutes after arriving in our room we received a complimentary bottle of champagne with strawberries and chocolate sauce.  They have a complimentary wine tasting everyday from 5pm - 6pm and free ice cream from 2pm - 3pm everyday!  The 5th Floor restaurant and bar are very pricy, but very nice setting and a good place to get your night started.  Customer Service was great, they hailed cabs for us, opened the door for us on exit and entrance (even at 1am which is great because downtown SF can get seedy).  Overall, we really loved our whole stay there.  The only item that is not so great, but beyond their control is that it is close to a few trolly and bus stops so the front of the hotel can get crowded.  Aside from that, great experience.

    25/05/09 | Link | Rating: 5.0
    2. matthew w.
    I have never slept in a more comfortable bed in my entire life.  I will one day buying one of them.  As for the decor of the rooms, it's way hip with leopard print rugs.  Feel like a pimp.

    21/05/05 | Link | Rating: 5.0
    3. Luka D.
    Swank hotel in San Francisco.  Great rooms, even better suites with awesome japanese soaking tubs.  Convenient location and great bar/restaurant on the 5th floor.

    20/04/05 | Link | Rating: 4.0
    4. Jen H.
    Perfect location for the business traveler without transportation.. this hotel is located right near Union Square (a major shopping district) nears loads of transportation (trolleys, buses, trains, etc).  The hotel is decorated in a distinct art deco style...and my room with two double beds was huge! I could have easily done a full aerobics routine in this room had I been so inclined (I was in a clam chowder coma half the time).

    29/06/07 | Link | Rating: 4.0
    5. Allison K.
    Swank and great locay.  The room smelled like MJ on our arrival and they immediately brought up an air purifier thingy.  The view over Market is awesome and you can witness mugging, hustling, pimping and puking from your own bed.

    26/10/05 | Link | Rating: 4.0
    6. Cyan C.
    I'm a huge Kimpton Hotel fan and this is one of two favorites I've stayed at so far.  They really go out of their way to accomodate you and meet all of your requirements.  I highly recommend becoming an "In touch" member when booking a room at a Kimpton Hotel.  This gives you special benefits and will save your preferred options for future visits.  Things that matter - like not being next to the ice machine or having a view.    The decor is great.  Always funky and unique and has all of the characteristics I'd want a botique to have.  They often leave you with a bottle of Voss and an apple to start your stay.    I stay here after I've been to a convention, party or a wonderful dinner at the 5th floor.  (Which I will write a separate review for)

    28/03/05 | Link | Rating: 5.0
    7. Tammy N.
    this is not a five star hotel but i give it five stars because it is a perfect experience for the 4 star that it claims to be.  i decided to try something different even though i love my usual sf hotel, just to mix things up a bit.  very nice sized room, although i think i got upgraded somehow because when i checked in they said they had me in king deluxe executive something something something, which i gladly accepted on the top floor.  i've stayed in enough hotels to know that the more words they attach to your room and the higher up it is in the building, the more i will enjoy it.  FREE WIRELESS INTERNET, good snacks and drinks, aveda products, perfectly sized desk to work with PERFECT chairs, nice upholstered chair to sit and read in, good bed, not the best but good, nice big bathroom.  But the best thing is the door and what you find when you open it in the morning.  i am a sucker for a good door.  it says a lot about a place.  solid, wood, with architectural detail, stained black with chrome hardware and then when you open it in the morning it gives you a paper version of the new york times!  not the usual crap you get everwhere else that isn't worth picking off the ground.  true i get this electronically everyday but while i'm here i like to fill the extra 30 minutes i have in the morning reading paper, not screen.
    There are two other very nice things about this hotel; their committment or maybe attempt to be eco-friendly and their acceptance of dogs.  extremely bitter coffee in the lobby at precisely 6am and lovely assortment of mighty leaf tea.  now i'm confused.  do i like my usual place the best or this place?

    28/02/07 | Link | Rating: 5.0
    8. C P.
    2 a.m. and four of us are stranded in the City after the Outsidelands show (missed BART by a minute) and no cabs crossing the Bay Bridge because of a fatal accident that stalled the Bridge for hours...Oh did mention the Oracle convention was going on too? We were ready to bribe a homeless person off their bench until we stumbled upon Palomar and the nice lady in the front desk said we have no rooms available due to the convention but when we explained our circumstances, she moved heaven and earth to find us a room and after what seems like an eternity, she found us a room. not just A room, but A SUITE! And she gave us each a toothbrush and toothpaste so we can wash the icky out of our mouths. Once we got in our room, we were pleasantly surprised by how nice and comfortable it is. The 4 of us got a good night's sleep but we regret not having the time nor energy to take advantage of the amenities. The deep whirlpool tub was quite enticing. The shower was awesome (yes we took one) along with L'Occitane products, plush bed and comfy sofabed and flat screens. Most of all, the room was so quiet......Hubby and I will be back for our next romantic sojourn. Thank you Palomar.

    24/08/08 | Link | Rating: 5.0
    9. Raymond G.
    My wife celebrate her 30-something birthday in San Francisco. We have 2 dogs that we take with us everywhere and needed a pet-friendly hotel. Hotel Palomar was one of the most recommended pet-friendly hotel in San Francisco. So we booked it.  We didn't really know what to expect since it's pet-friendly. I thought it was going to be somewhat run-down or very practical (like linoleum floors or nylon carpet or something). To our surprise, the room and hotel was great. It was beautifully furnished, very upscale. And when we walked in, there were dog treats, doggie bowls, toys, and a doggie bed! It was awesome. The staff were friendly towards our hyper-active puppies. The bellhop even played around with them. We must have been on the doggly floor because when we walked out on the halls, you can hear other dogs barking in their rooms. To our surprise, we couldn't hear anything once we were in our room. So the walls were nicely sound-proofed.

    The room also had a Japanese style tub where my wife and I relaxed after a fancy dinner. Location is one block away from Union Square. This is a perfect hotel for people who travel with their pups. I highly recommend this place and will definitely come back.

    08/08/06 | Link | Rating: 5.0
    10. John M.
    My first Kobe steak experience was at the Hotel Palomar restaurant. After trying it there, I promised it wouldn't be my last.

    12/11/06 | Link | Rating: 4.0
    11. Mike F.
    Great location in the Financial District, especially for conference goers at the Moscone Center.

    If you get a room sale, the price is fantastic for a hotel of this quality.  Regular price is pretty much consistent with other hotels of the same caliber.

    If you don't like boutique hotels, you won't like the Palomar.  I do, so I liked it.  Enough to stay there on two separate occasions and the second time on my own dime.

    Hoping to stay there again soon!

    13/04/07 | Link | Rating: 4.0
    12. Lisa A.
    I stayed here for a week while I was waiting for my stuff to arrive from out of state. We had been to the Fifth Floor on prior trips and the hotel touts itself as being super dog friendly. The price is kinda high and they charge an insane price for parking. My room was pretty nice and I have to say the bed was way comfy. Now for the bad stuff, room services prices were insane, I  mean crazy insane and the food was like something you would get from Denny's. The other problem was the doormen. Every time I came out to walk Roxy I felt like they were glaring at me. I tried to make small talk and you would have thought I was a bum asking for change. I made a comment on both when I was checking out and never heard anything back. I would recommend this hotel for a bachelor, bacheloret stay. Kinda has a sexy feel. But I would not go back with Roxy. I do frequent the Fifth Floor, Most excellent!

    10/07/06 | Link | Rating: 3.0
    13. Jon F.
    Had dinner at the Fifth Floor Restaurant, and stayed overnight.  The area isn't the most romantic, being located just off of Market across the way from the Metreon, but, as with many of the places in this city, the inside doesn't possess even a hint of the surrounding neighborhood.  The lobby felt even smaller than it appeared in the pictures, which was more of a surprise than a letdown.  This is a smaller boutique hotel, so if you're expecting a hotel with a lobby for non-hotel/restaurant guest lounging (larger nightlife crowd) go somewhere like the W or the Clift.  The front desk staff was friendly and accommodating, and within a few minutes we were in our room.  First impressions of the room was that is was:  clean, bright, and thoughtfully designed.  The hotel is pretty good about pampering guests.  A few noteworthy examples were the Aveda bath products (website now says they offer L'Occitane), fixing up the room with champagne upon request (way to go front desk!), and nice bathroom layout.  The odd:  Companion goldfish delivered to your room for the duration of your stay upon request (poor little guys getting moved around all the time - not something we requested).

    The Fifth Floor Restaurant was a pleasant French fine-dining experience.  We did the chef's tasting menu, which consisted of several small portions brought out one after the other.  While you needed a magnifying glass to see and pickup some of the courses, we left very satisfied with the overall experience.

    After all was said and done, I would recommend this hotel to couples or those traveling alone.  

    PS.  Look online for discounts - this place seems to offer them everywhere!

    25/05/09 | Link | Rating: 4.0
    14. James Y.
    clean room, free internet, great service, friendly staff, awesome location, buuuuut $45 overnight parking on top of an already very expensive room. wtf!?! So close to that 5-star rating. The room was very comfortable, and when we called for fresh towels, they arrived before I could finish brushing my teeth. Awesome. I'd probably go here again if I was really splurging.

    03/05/10 | Link | Rating: 4.0
    15. jonathan b.
    hell, give it a 5....!

    20/05/10 | Link | Rating: 5.0
    16. Amy H.
    Nice hotel, in a great location. The rooms are clean and well appointed. They offer a free wine hour from 5-6 and the wine is actually quite good. I would definitely stay here again

    11/04/10 | Link | Rating: 4.0
    17. Hector G.
    found this gem by accident. my gf & I were early for a movie at west field shop center,  so we decided to find a place to enjoy a beverage, and found this place. really cool feel to it, very nice decor & the bar, which is where I spent my time, was ab fab! drinks were a bit pricey, so keep that in mind, but overall we had a great time. they have this french drink, which I can't recall the name, that was really good.  citrus, vanilla & spic infused Armagnac, mixed with champagne. super tasty.

    02/06/08 | Link | Rating: 4.0
    18. Candace W.
    Fabulous Boutique Hotel, swanky, uber-sophisticated decor and furnishings, lovely suites, very good service.

    Great place for a SHAG FEST!!!!!!

    28/08/05 | Link | Rating: 4.0
    19. Eric I.
    Honestly one of the worst hotels I've stayed. But to be fair I've gotten spoiled on staying at places like The Four Seasons. I thought this place was supposed to be close to that. It gets an extra star for the decent sized rooms but the staff was unattentive. One day they forgot a wakeup call. Twice they forgot my breakfast and once at the sister hotel in SJC as well. I've come to demand good service because I am usually traveling for work. Travel can be such a pain in the ass some times so I really want everything to be perfect. When I have to have all my equipment on an RV and ready to go at 8am, I want my breakfast delivered at 7am, sharp when I specifically ask for it at that time.  If not, it throws my whole day off. I also want them to remember it in the first place. So much of my life these days is eating on the go, scarfing down food quickly which I think is unhealthy. So when I have the opportunity to sit down to a nice meal and enjoy it for once, I get pretty angry when its spoiled by incompetence.

    This may seem petty and arrogant, but when you are paying $300+ a night to stay in a hotel, you'd better expect top-notch service with not a step missed. Otherwise I'll go stay at a Holiday Inn.

    15/08/08 | Link | Rating: 2.0
    20. Vicki G.
    I found this last-minute gem for my bff's bachelorette party night in the city and it was the only nice hotel I could find availability at the night before Bay to Breakers. I forgot to enter the yelp code and had to call back anyways to get a second suite and they were able to give me a good deal on the two rooms with the yelp code. The location is perfect, right in the middle of it all. We took BART in and it is only a block and a half from the Powell Street station. The hotel was nice although if you are going to party there, beware, as there is no smoking and they make you sign a party waiver. We almost got kicked out a couple of times by the scary security guy because we were being loud but luckily were able to avoid any fees, so they were fairly cool about it. I would definitely stay there again or recommend it as it is a great location, but if you are planning on having a group of girls up in the room on the late night, there are probably better options where you don't have to feel so much anxiety about 'getting caught'!

    17/05/11 | Link | Rating: 4.0
    21. Carla B.
    This is my favorite hotel in San Francisco. From the moment you're greeted at the door, to the front desk staff, to the comfy bed, to all the amenities one could desire : spa robes, good quality bath products, turn down service, good night chocolate, it's all one terrific package.
    One time I stayed there and mentioned that it was my b-day. About a half hour later there was a knock at the door, and we were gifted a lovely bottle of wine and some goodies from the Fifth Floor restaurant.

    21/12/06 | Link | Rating: 5.0
    22. Marie C.
    So we were looking for a hotel on a Saturday night to celebrate our anniversary and I put a bid in at Priceline. Bid came back with "Congratulation's... Hotel Palomar" Didn't see that one coming was my first thought. That being said, We loved this hotel!!
    Check in was excellent, room was very nice, comfortable, nice LCD TV, big bathroom with nice jacuzzi tub and excellent L'Occitane products. As a surprise my wife had called ahead to inform them that we were celebrating our anniversary, upon check in we were greeted with chocolate covered strawberries and champagne it was very nicely done and we loved it. Our stay was very relaxed and everybody was extremely nice. The Palomar is right next to the shopping mall and close to all kinds of nightlife. We will be back for sure.

    22/04/09 | Link | Rating: 5.0
    23. Wendi S.
    I stayed at the Hotel Palomar whilst I was in SF for a conference.  Of the available list, I chose the Palomar because it was close to Moscone, was priced acceptably, was close to Union Square, and is not completely smoke-free (like the Marriott across the street).   Upon arrival, I was advised that the hotel only has a few smoking rooms and none were available.  So much for the request.  I didn't relish the idea of traipsing back downstairs and standing outside the hotel for a cigarette.  But whatever.

    Okay, the room was a nice layout.  A standard deluxe, I guess.  One bed.  Nice desk, armchair.  Bathrobes in the closet.  L'Occitane products in the bathroom.  DVD player, check!  Plenty of pillows, nice bedding.  "Honor bar" in place, but not used.  I'll be darned if I am giving over $5.00 for a bag of Reese's, when there is a Walgreen's around the corner that will sell them to me for $2.00!   But back to the room.  Unbeknownst to me, I had to have the WORST room.  Seriously.  Stay away from room 505.  The restaurant is adjacent, as is the bar area/lounge area.  It's close to the elevator, ice machine, and in general foot traffic.  No, I didn't hear the traffic from outside (thank goodness, because it was noisy out there.  The bus stops RIGHT IN FRONT OF THE DOOR).  YOWZA!  

    The hotel lobby is lovely, although tight.  It wouldn't take much of a crowd to have it busting at the seams.  Staff was generally friendly, especially the doormen.  I didn't eat at the restaurant, largely because the menu didn't impress me that much.  And the pricing was a bit frightening.  The free wi-fi was great, but make sure you bring your own machine.  If you have to use the business center, then plan to spend $5.95 per 20 minutes for your usage.  That's bananas.  Also, the hotel offers standard TV channels, no premiums.  Now, most people would not consider that to be such a bad thing, but considering that I was in SF alone, I didn't much feel like traipsing around outside after dark.  Granted, there are generally people out walking around until later hours, but as the night wears on, the street people are out in force.  And I can only take so much panhandling in a day's time.  

    Anyway, location is great for shopping and business folk alike.  It was a 5 minute walk down to Moscone.  The hotel itself overlooks The Container Store, Old Navy, and is across the street from Ross and the Virgin Megastore.  Around the corner is the Westfield shopping center, and up the block is Union Square.  You can see the Metreon from the door of the hotel (it's just one block down).  So there is definitely a variety of activities within walking distance (shopping, dining, culture).  

    I would probably stay here again, but I wouldn't pay $226 for it.

    21/09/07 | Link | Rating: 3.0
    24. Michael C.
    I thought this place was just 'okay'.  My room was rather small, it had a strange odor and the amenities were limited for the ultra-chic price.  The staff was a bit stiff.

    The entrance was a challenge to access, beyond the bums and beggars.  It's located in a less-than-desirable neighborhood, I didn't feel safe at all.  But it's close to Union Square and lots of shopping.

    I don't recommend it to visitors.

    09/02/06 | Link | Rating: 2.0
    25. ANN S.
    Love, Love, Love this place...we did not want to leave.  EVERYONE from the door man~front desk staff~housekeeping~garage attendents~Fifth Floor personel...just amazing and so very friendly.  The rooms are very well taken care of... from paint to carpet and soooooo clean.  We so enjoyed the coffee/tea bar in the morning~ice cream/popsicles in the afternoon~and wine time from 5-6.
    A shout out to Lauren/Brandon/Asit~so kind and great smile/Chris Smith and Marisa.you made us feel special.  Cannot wait to come back.

    10/09/09 | Link | Rating: 5.0
    26. J F.
    I booked a suite for a bachelorette party and this place was perfect. It was spacious enough for everyone to mingle and the view of market street was amazing. There is a great free cocktail hour and you can request a pet fish for the night. You can't get a better deal for downtown San Francisco. If you are planning a party or event, make sure to ask for KT. She's make sure everything is perfect. And it's worth signing up for the In Touch rewards program. You get free internet and a free mini bar raids!

    06/12/09 | Link | Rating: 5.0
    27. Anika K.
    It's my first night, and I'm way impressed. After two nights at the Westin St Francis, this is much more my speed.
    Translation: Are you a yuppie? Are you into modern decor? Do you like having a DVD player in your room but can't afford the swankier-than-thou St Regis? Then stay here, and save the more historic hotels for a trip with the 'rents.

    UPDATE: After staying at the Monaco and the Triton - also Kimpton hotels, here are my thoughts on the three:

    Palomar - easy access to shopping and the Fifth Floor restaurant. Otherwise, on the overpriced side

    Triton - funky, fun, and friendly. Good location, lower-end of the three

    Monaco - my favorite so far. DVD players, good location, just quiet enough, and excellent gym.

    11/10/06 | Link | Rating: 4.0
    28. Douggers M.
    I fled my apartment early Saturday morning after a night of no sleep and melting in my bed. My poor dog was layed out in the bathroom on the tile floor seeking relief. I needed air!
       I was up all night, so what did I do? research pet friendly hotels. The Kimpton group is pet friendly and doesn't have a weight limit or require a pet deposit.
      I hauled my crazy, sweating looking ass there with my huge dog. The poor front desk woman must have been frightened of me. The let me check in early, hallelujah, at 11:00am.
     The room was very roomy and modern. Beau loved the gator textured carpet, he loves to roll. Best of all they had AIR CONDITIONING!
    They sent up some gourmet treats, George dog bowls and a bed for Beau. I loved the L'Occitaine bath products.
    I crawled in to bed and slept like I had never slept before.
    I particularly wanted to stay at the Palomar because it was close to Whole Foods. I went and grabbed some yummy snacks and enjoyed the in room movies. Room service was swift. It is expensive like all hotel food but it was actually really good too.
     I will definitely make the Palomar my destination next time we are forced out by the dreaded heat.

    23/06/08 | Link | Rating: 5.0
    29. regina k.
    I used to come here to do hair for weddings all the time.  The concierge is friendly and unpretentious, the rooms are fun wild safari patterns and black and white in color, they are spacious and have comfy furniture.  The bridal suites are elegant and affordable.  The brides I have worked with have always been happy.

    19/12/08 | Link | Rating: 4.0
    30. Wonder W.
    This place really kicked a$$. The hotel rooms were on par with what one would expect from a Kimpton hotel, and people have already mentioned L'Occitane which is probably one of my favorite hotel bath products around. Also the Palomar offers a wine hour, breakfast, and has an on-site gallery in addition to a fitness center that's accessible 24 hours with your room card (THANK GOD!) I travel a lot and while I don't claim to be a fitness junkie I do like the option of hitting the gym at a hotel whenever I want and it's a rare hotel that allows 24 hour access.

    There are a few things which sets this hotel apart from a lot of other places that I have stayed. 1) They offer you a "pet" goldfish during your stay, and in fact have one as a lobby ambassador when you check in (during my stay the fish was named Leonardo de Fishy-- awesome) 2) the location/quality of the room. I really don't think you can beat the location of this hotel. It's about 100 ft. from the Powell BART stop and around the corner from the Westfield mall. The mall pretty much has every major store/brand you can think off and offers a Tourneau. 3) Their attention to detail. I know that another review had issues with their service, but I had just the opposite experience. I never order hotel food... it generally not spectacular, and if it does happen to be it's still overpriced. I get an expense account also, but that doesn't stop me from wanting to get my money's worth so to speak. What I DID love was the fact that the Palomar offers amenities if you forget something (lots of hotels do), but they also place a placard with a LIST of how much everything will cost and what they stock. When I called down to the Front Desk the stuff was in my room 5 minutes later. The Palomar also had an iHome speaker/alarm radio so that I could wake to my own mix of country/rock/rap rather than some crappy radio station with commercials.

    I sleep like a rock so I have no idea if the walls are thin or not. But you can hear street noise during the day if that helps anyone.

    If I ever have to stay in the City again, I definitely know which hotel I'm going to.

    27/09/08 | Link | Rating: 5.0
    31. Amy K.
    To celebrate my baby's birthday, I decided to take him out for a Very Special Night. I made a fabulous dinner reservation, checked out the nightlife scene for the evening, and booked a hotel room with a hot tub.

    I had booked the room, an executive king suite, at Serrano Hotel. Well, when we got there, they tried to give us an executive king suite WITHOUT a hot tub. Uh uh. Not having it. My sweetie started to get worked up, so I shot him the "let me handle it" look, which he rarely gets because I like letting him handle things. But this is his birthday, and I know more about the hotel than he does. So I calmly explain that, seeing as how the website clearly stated that our room would have a hot tub, and seeing as how Kimpton Hotels has a number of hotels in the city, certainly they must be able to offer us a suite somewhere in the city with a hot tub.

    CUT TO:

    Mr. Man and I checking into our swanky suite at Hotel Palomar for $100 less than the standard rate (they were sensible enough to honor the price we paid for Serrano). Very stylish. Excellent location. The staff was top-notch.

    And the hot tub? Could not have been better. Ultra-deep Fuji bath with glorious jets shooting up all over the place. Soooooo relaxing!

    18/10/06 | Link | Rating: 5.0
    32. Michelle N.
    This hotel definitely lived up to its good reviews.  We were able to get a great rate as well as an upgrade to a deluxe city view room.  The hotel lobby was chic, modern, and hip.  Check-in was very easy and everyone at the front desk was very helpful and nice.

    The room was very clean and spacious, with leopard patterned carpet, a fairly big table and two chairs, an arm chair, and a California king bed as well decorated bathroom.  In addition, the flat screen TV, DVD player, and a cordless phone were very nice touches.  Everything was in good working order in the room and the bed was comfortable.  

    The gym, open 24 hours, was somewhat small (had the basic treadmill, bike, elliptical, and arm weights) but was very clean...each machine had a personal TV where you could plug in your own headphones.

    Overall, we had a wonderful stay.  The staff, especially Earnest, was absolutely great!  The only small issue I had was valet parking cost us $42 (+$6 tax) a night but that seems to be par for the course in the city.  Enjoy your stay at Hotel Palomar - we definitely did!

    30/12/06 | Link | Rating: 4.0
    33. P P.
    I love this place and everyone that works there. I visit San Francisco every January and this is the only place I will stay. It really does feel like my home away from home. The Concierge is awesome and so is the Limo/Town Car service (Toca Limousine). They have an open wine bar every day from 5pm-6pm as well as a great restaurant/bar. Overall, their location is perfect (right next to the mall). Also, this is pretty minor, but whatever...they have this soap in the shower that smells amazing! I don't know what the hell it is, but if I could, I would buy a lifetime supply of it! Oh and did I mention that they are dog friendly? =)

    18/01/09 | Link | Rating: 5.0
    34. Jeremy L.
    I have stayed here about a dozen times on various San Francisco trips.  My repeat patronage is a strong testament to the hotel's mix of quality at a reasonable price.  It us "W" quality but at about two-thirds the price. Yesterday, though, I realized the difference between a larger hotel chain and a boutique.  

    On arrival at about 11pm on a Monday night, I went to check into my room, for which I had a king non-smoking reservation (made several weeks in advance).  Tired after 8 hours of travle and ready to crash, I opened the door to the room and almost choked on the smell.  It was as if a week-long Marlboro convention had just wrapped up.

    I went back down to the front desk to explain their mistake, and the polite Kimpton employee told me they had no other rooms available.  So much for my non-smoking reservation.

    After she spent the next 10 minutes calling around to other Kimpton properties in the city in search of a room, I made a quick call to the Starwood reservations line on my cell phone and got a room at the W down the street. Same quality, higher price (about $329 per night vs. $210 per night), but they actually had a room for me, and they didn't try to trick me into a smoky one.  

    In Kimpton's defense, they did upgrade me to a fancy suite the following night at no extra charge, but the damage was done. I'm not sure I can patronize a hotel that doesn't honor its reservations.

    18/07/06 | Link | Rating: 3.0
    35. Mike R.
    I took my girlfriend here for a surprise birthday weekend getaway. From the moment we pulled up to the hotel we felt very welcome. The staff was friendly and helpful.

    We booked a Luxury King room for the huge bathtub. The room itself was not very large, but the bathroom was huge and the tub was magnificent. The decor was tasteful modern.

    After wandering around the neighborhood we went back to the hotel to change for dinner. We stopped on the fifth floor for a complimentary glass of wine in the lounge which was very nice. After dinner (elsewhere) we enjoyed a long soak in the tub.

    The next morning we headed out for brunch. It had begun to rain, and the front desk staff offered us umbrellas to take out with us. It was a nice touch.

    I selected Hotel Palomar from a lot of options I read bout on Yelp. It turns out my girlfriend had always wanted to stay there! She was not disappointed.

    I have to say I've become kind of jaded. I get the feeling at most businesses I patronize that customers are a major inconvenience, and they'd prefer it if you never came in. The service at Hotel Palomar was a great example of fantastic customer service. They were friendly and helpful but not overbearing and it really seemed as though our enjoyment was important to them. I definitely feel like I got my money's worth. I'll stay there again gladly.

    Parking is valet-only, $42 for 24 hours.

    23/02/09 | Link | Rating: 5.0
    36. Cathy T.
    This is an amazing hotel, yes it's a little bit pricier but it's such a fun and unique hotel without any of the "corporate hotel" feeling like the Marriott across the street. From their Frette sheets to their Zebra striped robes and daily happy hours for guests it makes staying in your hotel almost as much fun as exploring the city.

    21/06/09 | Link | Rating: 5.0
    37. Ashley D.
    I called Hotel Palomar to make hotel reservations for a one night stay (as this was only a weekend trip). The operator was VERY polite and knew that I was kind of in a hurry as because it was a surprise for my boyfriends birthday... and my bf was walking the bluffs admiring the elephant seals we found after the visit to Hearst Castle.

    I was rather excited about this goldfish I kept hearing about so I said "yes" when they asked me if I would like a goldfish in my room... Upon arrival, I searched the room rather frantically and didn't find fishy... :( **hence losing a 1/3 star**

    After such a long trip my bf and I both were looking for the bathroom and were kind of disappointed when we found a hide-away door that slides into the wall without a lock.

    We found plush robes that were rather "exotic"... lol. A woman's cheetah robe, and a man's zebra... interesting combo might I add.

    A few books were in the room about the surrounding area and what you can do with full colored pictures and numbers to call.

    Upon exhaustion we both crashed in bed and went to turn on the TV via remote and were quite upset to find that the TV was non responsive and I had to get up to find if it was unplugged or what not, come to find that the power cable was so kinked that the wires were exposed... I fiddled around with the cord to give it some slack and the TV powered on, I dare not touch it again. **loss of another 1/3 star** (hey I think I'm fair on this rating...)

    The shower was AMAZING perfect pressure, wonderful Lemon Drop Candy smelling soap! I was over indulged and felt like melting in the tub.

    The room was VERY quiet all night which was an amazing improvement over the hotel the night before.

    Completely parched we went in search for a drink ASAP, found water and gatorades and what not in the fridge for a VERY high price (partially I would imagine because we are in 'Cisco and the other because of the hotel class). **minor loss**

    All in all, VERY beautiful... but VERY costly... Valet overnight just cost me $42 hopefully for that price I'll at least get my car back in one piece. :-/

    Enjoy yelpers, the rooms are beautiful... even the cheapies... which btw is not cheap... lol.

    01/03/09 | Link | Rating: 4.0
    38. AxeMe A.
    The deep soaking tub is all that! And, price-wise, it's so much more for than what you get at other hotels in it's range. Granted, the P. is at the end of the nice spectrum (i.e. not as posh as other places in town), but you can enjoy good quality at a fair price. And, it's not as loud as other hotels in this downtown.  Oh the staff are super nice, too and will check you in early W/O drama or hatred. Nice, very nice. Customer oriented, not blindly policy-oriented.

    05/03/09 | Link | Rating: 5.0
    39. Cindy C.
    Great Location, Free WiFi, Upscale feel, Okay Prices.....Keeps you feeling Sexy in a Sexy City!  I would do a Kimpton again.

    Hmmm, it makes me wonder....We got placed into a room by mistake.  It was a room they usually leave open for events or something of some sort.  We were started to get "comfy" and it seems we had staff members opening the door to the room several times.  Obviously, we asked to switch rooms.  If I was an exhibitionist, I might have given them 5 stars!

    04/09/07 | Link | Rating: 4.0
    40. Maria C.
    My favorite hotel in SF.  

    When I travel, I try to stay in the Kimpton hotels - they tend to be on the boutiquey side and the staff tend to be more personable.  I am a member of their frequent -stayer club, so get perks there too, like bottles of water, chocolates, snacks, love notes....okay, they're just thank you notes, but I'll take what I can get at this stage.   All of the Kimpton properties have wine receptions and many have cookies in the afternoon.

    Palomar is my favorite by far.  Kinda corny, but my favorite part is the fish patterns on the carpet.   You  have to look closely...  

    The rooms I've had have always been huge and spotlessly scrubbed.    When visiting SF in the past, I've noticed that no matter where I stayed, garbage was collected somewhere around 5am, destroying my hopes to squeeze in a couple more hours of my badly needed beauty sleep.    Because of the orientation of Palomar, or maybe just the luck of my room, I heard no street noises whatsoever.

    Almost worth moving away again, just so I can travel here and stay for business...

    22/05/07 | Link | Rating: 5.0
    41. Arissa C.
    This is my favorite hotel in the city.  I love their service here- their effort here goes towards your following stay when they remember what you ordered in your room ( yoga kit, food or preferences)- and makes sure you get the amenities you asked for the last time.  I always get the room that is directly facing the Zen Garden- - believe me- its so quiet...The rooms are huge decorated in earth hues of muted green, brown and dark teak wood(deluxe executive king), toilletries provided by Aveda, orchid flowers and house cd collections and the beds are more than comfortable. Great in room bar and food from 5th Floor Restaurant...What more can you ask for???

    04/03/07 | Link | Rating: 5.0
    42. Elijah T.
    My date and I were looking for a last minute place for an overnight stay in the city and stumbled upon the Hotel Palomar.  We were able to secure a room quickly and without hassle.  The staff was incredibly professional and attentive.  We brought a bottle of bubbly with us to enjoy and within five minutes room service brought up champagne flutes and a bucket of ice.

    The Hotel Palomar proves that luxury can be accessible and unpretentious: the animal print robes and iPod friendly alarm clock were among the little details that helped set the stage for an ultimately relaxing evening in.  

    Although the view was nothing to speak of the rooms are fairly sized, clean, comfortable, and surprisingly quiet.  The complimentary L'Occitane products are a step above your average hotel amenities.

    If you are looking for a conveniently located, well-priced room, look no further than the Hotel Palomar.  This will be my new hotel suggestion for out-of-town guests.

    29/12/08 | Link | Rating: 5.0
    43. Dave S.
    Stayed at the Hotel Palomar over the past weekend for three nights.

    -Very friendly check-in
    -A chocolate lab sitting on the reception counter like he owned the place with a collar tag that said "Director: Pet Relations."
    -Free Wi-Fi and two free items valued up to $10 by signing up for the Kimpton loyalty program which is free (I did it the night before our trip).
    -Wine reception if you're in to that sort of thing.
    -Pet friendly
    -Nicely equipped room
    -Location is perfect for access to downtown, ferry building, union square and BART.

    -I thought the bed was too soft and the pillows not very comfy. My wife slept fine though.
    -Our tub/shower drained way too slow.

    Overall an easy 4 stars, bordering on 5.

    01/02/10 | Link | Rating: 4.0
    44. Roach D.
    When I stayed in San Francisco, the Owners splurged a little on this cute boutique hotel for me.  They allow well behaved dogs, and let me tell you, they really loved me here!

    From the moment I stepped out the car door I had full attention from the nice doormen.  Every time I went outside to shop or take a wiz, I was petted and scratched till my puppy heart was content.  They always remembered my name and helped my Owner when we had returned from shopping.  
    The room was super comfy-cozy.   I sneaked up onto the bed and it was like heaven.  So soft and warm.  

    Dessert from room service was yummy, but they made you call again to have them take away your tray (instead of just leaving it outside).   Didn't get a chance to eat at the famous restaurant.  I did get to shop at all the fab stores just around the corner (they even let me in the mall here!).  S.F. is pretty good to the four-legged set, so I was so surprised when we couldn't find a place to pee around there.
        Nearby Yerba Buena Gardens looked like a nice green place to do my business, but we were kicked out.  I wasn't allowed.  My owner convinced me that it was OK to pee on the trees on the sidewalk but I was so self conscious.  We had to walk a ways to find a small patch of ivy in front of a busy parking garage to do #2.  How embarassing.

     While we were loading up the car to leave, the doorman and even one of the front deskers said they would miss me and that I was the best dog there.  
    They didn't even complain when I left them with my beautiful yellow fur all over their nice black suits.  And when my Owner's car had a flat tire when they brought it back from the lot,  the doorman went to the hardware store and brought back some fix-a-flat to tide us over till we were able to go to the tire shop.  So nice!

    Would have given it 5 stars, except for the lack of grass nearby.

    Can't wait to return.

    23/12/06 | Link | Rating: 4.0
    45. Steve H.
    We stayed here because of the great reviews it had, but honestly, I don't see it. Our room was quite small; it had old kind of junky furniture; and we had a nothing view of an interior courtyard. The bed was not very comfortable, a thin mattress without any pillowtop.

    We drove our car in. Overnight parking is $45+tax. The valet was repeatedly absent when we drove up to the hotel, forcing us to wait. Departing the hotel, we called down to the valet, but when we showed up at the garage, I had to ask for the keys and load my bags. The valet wasn't busy, just ignoring me.

    The previous night, when we were leaving the hotel for dinner looking to get a cab, the doorman sat on the sofa inside the lobby watching us stand in the rain, trying to hail a cab.

    Honestly, this is the worst service I've ever had from a "luxury" hotel.

    14/04/10 | Link | Rating: 2.0
    46. Dave N.
    Stayed here on New Year's Eve.  

    I liked the convenient location, kickass service, and nicely appointed room.  We didn't explore the hotel much, but had no complaints about what we saw.

    I think if I paid full price, I'd be left wanting a little more, but otherwise, a great place.

    04/01/08 | Link | Rating: 4.0
    47. Roxanne L.
    I have come to love Kimpton hotels. I spent one night at Palomar with my boyfriend while we were visiting SF. The location was perfect for going out at night. The staff was excellent. We've become accustomed to Kimpton's complimentary wine hour...drink up! Our room had a great view of the bustling city. It may sound corny, but it is the little things I love about Kimpton...the rosemary mint shampoo & conditioner, ipod dock, wine hour. I know what I'm getting with a Kimpton hotel and I've never been disappointed.

    17/08/10 | Link | Rating: 5.0
    48. Jesse W.
    Great friendly hotel staff that made our visit hassle free and enjoyable. Our first visit to a Kimpton hotel and certainly won't be our last, we have no qualms about returning or trying another location.  During this visit we stayed here for four nights, I found the room using Hotwire (PM me and I'll send our daily rate) approximately one week prior to our arrival. We arrived late at night (close to 10pm) and didn't have problems finding it (nearest BART station is Powell). Room is clean, nicely decorated with many environmentally friendly considerations.  Best unexpected treat was the daily NY Times paper. We'll be back!

    06/09/09 | Link | Rating: 5.0
    49. Stephanie H.
    Good location but somewhat awkward room layout and parking pretty expensive. Nice staff.

    12/09/10 | Link | Rating: 4.0
    50. Mike B.
    Stayed here last summer. Very nice Kimpton brand hotel. Great staff, great location. Nice clean rooms, on the small side but it is a boutique hotel.

    13/07/10 | Link | Rating: 4.0
    51. Karen Lee W.
    Hotel Palomar has so much going for it...beautiful, art deco style decor,  comfy beds, a swanky lounge with morning coffee, newspapers, and jazz music, and a great staff. but for the price of a four star hotel, I don't want to be charged for extras like parking, and PBS. I also would like a microwave in the room, and some pastries with the morning coffee. It's the little things that make a great hotel experience, on top of the great basics. I don't want to think about money once I've checked in.

    22/01/12 | Link | Rating: 2.0
    52. Oscar C.
    There's no place I'd rather stay in San Francisco.  Love the service, rooms location and decor.  And the bar, yep love the bar.  In fact I just remembered that I'll probably need to book a room here soon!

    14/03/08 | Link | Rating: 5.0
    53. christine c.

    the good:
    -clean rooms
    -in the heart of downtown
    -the robes, which look hideous, are actually comfortable
    -great linens (all cotton and down comforters)
    -restaurant had a great breakfast
    -NY times available on 5th floor in morning
    -restaurant is really nice - sleek and stylish. you can see the rock garden from there

    not so good:
    -front desk staff was rude and inattentive (this is a BIG one for me! as it defines your first few moments of where you are going to "live" for at least the next 24 hrs)
    -they told us we'd be next to our friends, but while they placed us in rooms where the numbers were consecutive, the rooms did not attach. this was a letdown.
    -i always stay in the room with our son while my partner goes down for a drink in most hotels we go to...i like to chill and take a bath and he likes the bar vibe. he usually sends me a fancy drink but would you believe they told him that i would have to call the drink in - so unromantic. so i never got my drink sent.
    -they have no free movies!
    -morning coffee was gone from 5th floor lobby by 11am? seemingly still breakfast time
    -no pool, hot tub or sauna. im sure they could at least fit in a hot tub/sauna somewhere

    all in all its a decent place to stay, and the valet, bellhop and restaurant staff were all nice. but the front desk mainly bumped my review from 5 stars to three.

    20/05/09 | Link | Rating: 3.0
    54. Judi K.
    Great rooms and if you get their Deluxe room there's a 5 foot deep tub in the bathroom!! Amazing sheets and comforters. We only stayed for one night, but it was perfect.. Very cozy bed, there's even a cd player in the room with an adapter for your Ipod.  

    Just heads up, they will not let you bring the after party in the hotel. In a way it's nice because it protect the current guests from drunken crazy people! You do have to show your room key after a night of partying.

    Even though I've lived in SF all my life having a hotel stay in the city in luxurious. I would recommend this hotel to any out of town guest that can afford $179/night for a room. Great location and central to everything! Excellent service as well, when it rains they provide an umbrella for you. Hope you get to enjoy this hotel one day!

    06/07/07 | Link | Rating: 4.0
    55. Kimmy N.
    Awesome accommodations!  We were rowdy, loud, drunk and unorganized, and the hotel didn't give us any trouble but instead were the nicest employees we could have possibly come across.  We loved it.  Also very pet-friendly!  And you get a beta fish to look after during your stay!  The room was also very spacious. Lots of room to lounge around and roll around in.  Parking is valet and costs $45.  That is the only thing we hated about this hotel but otherwise we loved every moment!

    29/03/10 | Link | Rating: 4.0
    56. Lisa K.
    This is a great boutique hotel owned by The Kimpton Group.

    And where my ex at the time rekindled what we had lost.

    It took me about a year to figure out what my life was about.  I wasn't really sure, and I tried very hard to forget about him.  After receiving an email from him, I thought maybe this might be a second chance we were both looking for.  We tried having other relationships, dating, you know the whole bit.

    However, we talked and it felt right to be together again.  He just understands me.

    I guess this review is more about rekindling than the actual hotel, but for fear of having this review taken down by Yelp, I will say the following:

    -Great customer service! Always someone to take a call or late night request.
    -Awesome free treats! Big bar of chocolate, ice cream at 5pm, L'Occitane toiletries.
    -Plush animal style robes; zebra for me, tiger for him.
    -Free wireless for hotel guests.
    -Warm bedding.
    -Great view of Market Street.  And super quiet!

    Could have done without the super expensive parking.

    14/11/09 | Link | Rating: 5.0
    57. Chris T.
    Comfortable, clean, and classy. The hotel's free wi-fi and central location make this boutique suitable for both business and pleasure. Hotel Palomar is located near BART (Powell St.), MOMA, the Financial District, Chinatown, & Union Square. For the same price, you can get a higher quality hotel room here than at some of the major chains (e.g., Sheraton, Westin, Marriott). On top of that, the service and amenities here are excellent and hailing a taxi is easy (go to the taxi stand across 4th Street in front of the Marriott).

    17/03/10 | Link | Rating: 4.0
    58. jeff t.
    i stay at the palomar for about 80 to 100 nights a year, and have done so for the last 6 years.

    This is your place if:

    1. you love small hotels
    2. hate long slow elevator rides to the lobby
    3. appreciate personal service and a warm sincere welcome
    4. want a central location to soma, embarcadero, downtown, and union square.
    5. love bart

    some things to note:
    1. the suites are large and comfortable
    2. even though 4th and market may be the busiest intersection in the city and has large bus stop; the rooms are VERY quite
    3. the 5th floor is good, and getting better with a new less expensive menu.
    4. the showers are small. but the bathroom is huge.
    5. matt, the night doorman is cool.
    6. the beds are comfortable, but in the winter you may need another blanket, since the down comforters are more of a summer weight.

    15/07/09 | Link | Rating: 4.0
    59. Holly B.
    The Palomar is a great mid-range option for Union Square hotel seekers.  The rooms are sleek and nicely furnished.  The room-service is fine but nothing noteworthy.  I had an interior facing room that was quiet and looked down onto the glass roof of the neighboring Old Navy (?)

    Most notable about the Palomar is the doorman, who is a riot.  All of the staff were pleasant and friendly, but this guy will crack you up.

    27/04/08 | Link | Rating: 4.0
    60. Toni L.
    Love the Hotel Palomar as well as the rest of the Kimpton collection.  The customer service is fantastic, everyone is so friendly & accommodating.  I especially enjoy the complimentary wine reception held every afternoon.     Perfect location, just take the BART from SFO airport, it stops just a few steps from the Palomar at the Powell St. station.  Of course, the best part of the location is all the shopping in Union Square!  The rooms are very clean & they have Aveda products in the bathroom.

    12/09/09 | Link | Rating: 5.0
    61. Jedd J.
    Big old hotel very nicely renovated and modern.  Tiny lobby, fair sized rooms for SF.  Great restaurant.  Very good service.

    30/06/10 | Link | Rating: 4.0
    62. David H.
    We had absolutely no complaints with this hotel.  Excellent.  The one regret is that we failed to ask the concierge for a goldfish during our stay...a quirky, but I think, neat addition to any hotel room ambiance.  

    NY Times every morning, wine tastings in the lobby at sunset, coffee in the morning.  The rooms were very quiet and clean.  The staff was VERY helpful with restaurant recommendations and directions printed in 10 seconds...amazing.  

    Highly recommended.  It is located right next to BART

    12/07/08 | Link | Rating: 5.0
    63. Lance C.
    My fiancé & I stayed here in December of 2009 and we're going back this year... I can't wait.  I like nice hotels, but not pretentious ones.  Hotel Palomar has just the right amount quirkiness.  I love Maverick, the chocolate lab, who greeted us at check-in.  Maverick gives this hotel a real homey feel.  The staff were really personable & friendly.  The Fifth Floor restaurant was delicious & the bartender at the bar was a pleasure.  Our room was nicely decorated.  We only had one disappointment... We had ordered an in-room massage, but unfortunately the masseuse got stuck in bad traffic and missed our appointment.  No big deal... It happens.  Can't wait to go back & see Maverick.

    23/12/10 | Link | Rating: 4.0
    64. Jean B.
    We stayed here over President's day weekend and thought this place was really great. The location is very central, it was quiet, clean and comfortable. I would highly recommend this place especially if you can get a discount.  

    The only thing I would say they need is better coffee. It was a bit weak and they ran out one morning.

    01/03/11 | Link | Rating: 4.0
    65. Glenn M.
    I was able to grab a hotel room here for 3 nights during MLK weekend. We got a great deal on the room and how could you complain about location? It's right near all the transportation you could ever need as well as some of the best shopping. There was so much to see and do around the hotel.

    The front desk was very accomodating and helped out with our needs from a Muni map to 2 spoons delivered to our room. They had complimentary tea and coffee from 8a-9a and Del Monte Foods from 8a-10a.  They also had complimentary wine from 5p-6p. Our room was very clean modern. I loved the decor of this place.  They even had an art gallery! I would definitely stay here again.

    23/01/08 | Link | Rating: 5.0
    66. Heidi B.
    I spent one night at the Palomar for my birthday.  I would return and recommend the hotel to others.  Our room was nice looking, large and very comfortable.  We had a view of the city and it was quiet.  The staff were helpful, friendly and were found  smiling often.   The location was great for the Orpheum theater and union square shopping.  We enjoyed the free wine evening  and continental breakfast.   it was nice to have free newspaper, coffee and ice water in the lobby.

    17/04/12 | Link | Rating: 5.0
    67. Ian S.
    I stayed at the Hotel Palomar for work for a week and, having hit up a number of chain hotels (Westin) and other boutique hotels (Vitale, Harbor Court) as well, I must say that Palomar has been my best experience so far. Here's why.

    The rooms: Small, but cozy and not cramped. Tastefully decorated. Comfy king bed and plush pillows. Plenty of water pressure that doesn't go cold when other people flush the toilet.

    The service: Housekeepers who leave personalized, handwritten notes for you and who meticulously lay out your toiletries next to the bathroom sink each night. Nightly turn-down service with a chocolate on your pillow. Patient, cheerful, but unobtrusive staff.

    The amenities: L'Occitaine toiletries. A continental breakfast buffet to make up for the lack of a restaurant. Flat-screen TVs in the bedrooms. Complimentary shoe shine (perfect for the night before the big meeting). Free wireless Internet access.

    And all for less than $160 a night! I'm sure this would be a great place to stay for a leisurely visit to the city, but, for business, it really couldn't get any better either.

    04/02/08 | Link | Rating: 5.0
    68. Neelima D.
    This hotel has a very boutique feel. Got a fantastic deal on priceline. $140 for a Sat night. Really comfortable beds.

    The services is also pretty good here and is well worth the price of a room here. Bath goods are L'Occitane. The lighting is the rooms are very dim so painting on your face may be a challenge. I think its strange that they opt for mood lighting in rooms with two beds. Seriously, if there are two beds, clearly there is no romance to be expected in the room so they should really up the voltage.

    The location is ideal for a weekend of shopping. The hotel looks over the Container store which is interested. Looking out our 6th floor window, we look over into the glass ceiling of the Container store onto their shelves and across into office buildings so don't get a room here if you are looking for a sweeping view of the city.

    Parking is strange here. There's really only valet so you have to pull up the the single space in front of the hotel. The doorway is so small that you will definitely miss the entrance the first time. Nevermind the doorman who looks completely baffled when you pull up in a vehicle. Valet is free.

    Room service and concierge service is 24 hours.  Good service. Nice beds. Good location. Big rooms. So far, it's my  favorite hotel in the city.

    09/09/07 | Link | Rating: 4.0
    69. Sara K.
    Great hotel!!!  Wonderful service and awesome rooms.  Worth every penny.  Rachel was great.  They made us feel at home.  The free wine happy hour was a nice touch.  I wished they had free wi-fi but i guess the more expensive the hotel the more they nickel and dime you.  I really loved the decor and the service was excellent.

    02/01/11 | Link | Rating: 4.0
    70. Cynthia D.
    We booked our room at The Palomar through hotels.com .  We decided to try this place out because it had received really good reviews.
    The check in process took 5 minutes.  I had mentioned that we were in town celebrating my bf's birthday, and within 15 minutes after settling into our room, they had sent up a complimentary bottle of champagne, strawberries and chocolate sauce!
    They have complimentary wine tastings in the 5th floor lounge everyday from 5 - 6pm, and complimentary ice cream in the lobby from 2 -3 pm.
    Our room was modern, with a 42 inch plasma screen.  The bathroom has designer products (L'Occitane).
    The only negative point (which is beyond their control) is the hotel is next to a bus stop, so there is always a large crowd outside their main doors.

    I will definitely stay here again.

    25/05/09 | Link | Rating: 5.0
    71. Ben T.
    My wife and I stayed here for one night, and had a fine time.  The room was a bit small, but we got a great rate.  Only negative on the room was that right in the middle of the carpeting was a very old crusty spill of something that evidently wouldn't come out.  Since we got such a great rate, we didn't make a fuss over it.  Free wi-fi (with the Kimpton Club membership, which is free), robes in the room, etc. Staff was VERY friendly and helpful.  We were staggered by the prices in the bar (and we're used to high prices), where we stopped in for some wine and appetizers, so we didn't stay for dinner.  All in all a good hotel choice.

    18/07/11 | Link | Rating: 3.0
    72. Shari D.
    My hubby and I stayed here the night of the 2007 Yelp Holiday Party. The reception was friendly, the lobby nicely appointed. Our room was on the top floor, a King Deluxe, and had a little view of the shoppers down on Market Street below. Oh, and there are gargoyles on the building! I love that!

    The room was clean, new looking, and the bed was the most comfortable bed I've been in for a while. Including my own. I slept like a baby that night! And it had NOTHING to do with being buzzed from alcohol. Trust me. I am a very light sleeper, and drunkeness doesn't mean I can sleep (aka pass out) just anywhere. It was quiet as a tomb in our little hotel room.

    The bathroom was quite nice, reminding me of The Mercer in Manhattan. One difference, though, is that they had L'Occitane products instead of Face Stockholm. Still, very nice! Oh, and the shower felt LUSCIOUS.... I'm used to our water-saver type shower head at home, which kind of stings. This one felt like I was being caressed... so lovely... I can still remember that feeling.... hmmm...


    Where was I? Oh, he he, yeah, the bathroom was quite nice. Hee hee.

    Since we got a great deal on Priceline, it was even BETTER! I'd definitely recommend staying here if you're wanting to shop til you drop, or are here on business. They serve coffee in the lobby starting at 6 am until 11 am. Believe me, it's a requirement.

    Five stars from this little chickadee.

    11/12/07 | Link | Rating: 5.0
    73. Jeffrey S.
    Great hotel, great staff, and fifth floor restaurant is always top notch. Stay here!

    20/01/11 | Link | Rating: 5.0
    74. C C.
    LOVED staying here! My husband decided to purchase tickets to see Citizen Cope at the Independent and hadn't realized that he was also participating in the B2B the following day. Sadly, we didn't realize this until two days before and one of the only nice places left was a Kimpton Hotel. No biggie since we are InTouch members! :)

    I was super excited when I saw the Yelp! coupon granting us 25% off our room rate. My husband called a few hours after we had already booked our room and not only did they honor it, but they gave us a free upgrade and they also dropped the price of the room.

    First, the hotel is in a GREAT location. It is literally right across the street from the Powell Bart. I also scoped out a Starbucks and a Walgreens for whatever you may need. There were so many stores nearby that it was almost overwhelming.

    The front desk staff was extremely friendly and know the area well. Francesca was able to tell us the exact cab fare to the Independent that evening and the best way to get to B2B the next morning.

    We stayed in the Luxury King on the 9th floor. The rooms are small, but you aren't staying in SF just for the room. The bed was amazingly comfortable and the tub... OH THE TUB! The tub was at least 3.5' deep. My husband (who is 6'2" was able to sit in the tub and stretch his legs out and not touch the other end.) SWEEET!

    We ate dinner at the Fifth Floor Restaurant. I was definitely not as impressed with the restaurant as I was with the hotel. (In fact, the restaurant caused the hotel to lose a star) When we arrived, there was no availability within the restaurant, but we were told that we could dine in the bar area. Fine. We found a nice table and weren't overly concerned. We were immediately handed two very well 'loved' paper menu's and our drink orders taken. I was pretty disappointed when I saw there was only 6-8 items on the menu. I was even MORE disappointed when a couple sat down beside us and given leather bound menus and fresh bread. My husband flagged down the waitress and asked why we were given a different menu and she said we were given the bar menu and they were given the dinner menu. Ummmm, ok? We were in a rush and didn't want to change our orders, so we just went with what we had ordered a few minutes previous.

    The rest of the stay was very nice. We did pay the $40 valet to stay in the hotel and my husband felt it was worth not having to walk the 2-3 blocks in the rain to the cheaper garage.

    I strongly encourage you to become an InTouch member when you go to any Kimpton hotel as there are so many little perks that really make it worth it.

    Overall, we probably wouldn't have stayed in the room we did if it weren't for the time crunch in finding a room. I would recommend this hotel to anyone in the area as it was so conveniently located.

    16/05/11 | Link | Rating: 4.0
    75. Chris K.
    We stayed in an Executive King room, and it was pretty nice--about the same size as a typical chain hotel room in an average city. Not much of a view, unless you're into the highrises across the street and the Ross down below. Very comfortable bed, tastefully furnished room. Parking was $42 + tax a night, though (although that gets you parked in an underground garage, where you wait for the valet without having to go outside in the rain). There are less expensive parking options in the surrounding neighborhood.

    The cheapest rate we could find for the room was by booking through the hotel's site (using a AAA discount). They never asked for my card when we checked in, though.

    The wifi in the room was free and reasonably fast; the alarm clock was a fancy radio with an iPod dock.

    The hotel is about half a block from the nearest BART/MUNI station, which is really convenient.

    03/03/08 | Link | Rating: 4.0
    76. Allison S.
    Stayed here as part of a wedding group, so the rates were much better than standard retail, but still pretty high. I would definitely recommend looking for a deal online.
    Hotel is in a great location, free wi-fi when joining the Kimpton club which is also free, rooms are clean and well styled.  There is also a free happy hour with wine and sangria on the 5th floor from 5-7.
    Overall a great experience even if my wallet suffered a bit.

    22/08/11 | Link | Rating: 3.0
    77. merisa t.
    I adore the Hotel Palomar, the fact that they are dog-friendly and they have a free wine happy hour really solidifies my love for Kimpton Hotels.  It is in a good location (solid restaurants and a great wine shop right nearby, plus the BART is super close) and has a lovely European feel.  The room was not gigantic, but it was well-appointed.  The lobby is a place where one would actually want to hang out (and they have Scrabble and other games!).  A great option for the San Francisco traveler.

    11/03/11 | Link | Rating: 4.0
    78. Dwight M.
    Stayed there for a weekend. Nice hotel, great location and staff.  The rooms are beautiful, the bed was a little slumpy in the middle (hence my 4 star rating) but otherwise the hotel is great.

    The location is perfect for a tourist, close to cable car and many of the other San Francisco sites. Nice hotel

    22/04/09 | Link | Rating: 4.0
    79. kimy l.
    My boyfriend had a conference in SF so we stayed at this hotel.

    Very cool decor. I love the pattern on the floors. It looks like something out of an MC Escher pic.  It's a very modern feel to it. The location is great for Union Square and the freeway. (Very convenient for me since I work in Mountain View)

    I like how they use L'Occitane products for their toiletries, have free wireless for the guests, and wine at 5 for the guests to mingle. Oh and did you know that you can request a companion fish for the duration of your stay? We named ours elmo.

    The only thing I didn't like were the thin walls.

    02/05/08 | Link | Rating: 4.0
    80. Chelsea M.
    I loved this hotel! The staff was so nice and helpful they even upgraded us to a king size suite for 15.00 more. The place was so clean and comfortable. The robes are amazing! The room service is delicious and fresh and it was an all around great experience and the location is unbeatable. Plus so many of the rooms have great views of the city as well! I love this chain of hotels and this one only adds to it!

    14/06/11 | Link | Rating: 5.0
    81. Cindy W.
    Hotel Palomar is our home away from home. The front desk staff knows exactly how to create a peaceful, relaxing environment when you walk through the doors of your temporary home. Lauren, you are always so generous & thoughtful. You made my long, hectic days be forgotten in a matter of minutes upon arriving "home" each night. You are an outstanding manager and Hotel Palomar is lucky to have you! Justin, you went out of your way to make sure I got "home" safe every night. You went the extra mile to print out directions without being asked & even personally delivered them too. To all the bell men, valet attendants, room service staff, housekeeping, restaurant staff, & those who work behind the scenes creating a flawless atmosphere: THANK YOU FOR MAKING THIS A SPECIAL PLACE TO STAY! We ended up having to stay an extra night (for medical reasons), but Lauren handled the request seamlessly & on a busy Sat. nite. Of course, I would have never known it because she's a pro in the hospitality industry and made sure I didn't need to worry about having a place to stay for the night. We stay here because we're also in the business of serving others, but it's a great feeling to be treated the way we treat others. Thanks again Hotel Palomar, & see you soon!

    25/06/12 | Link | Rating: 5.0
    82. Kennedy, J.
    Stayed here with my wife for one night of our honeymoon and we were very glad it was only one night.  The place looked pretty nice on the website and fared pretty well here on Yelp, but once we checked in we realized we had made a mistake.  The decor in the rooms is plain, and not in a good way.  The picture hanging in the bathroom-- of a cityscape with a pair of dice superimposed over it-- was particularly hideous.  In general the room had a very dated, 90's feel to it.  

    One of the main reasons we booked this hotel was because of the jacuzzi tub, but when we fired it up we were dismayed to find little black bits of God-knows-what floating on the surface.  The jacuzzi was unusable.  Pretty disappointing.  We informed the staff about their filthy jacuzzi and the woman at the front desk basically shrugged her shoulders and didn't offer any sort of compensation to make us feel better.  

    The place is overpriced and generally unremarkable, a cut below what I usually expect out of a Kimpton hotel.  Fortunately, we had booked rooms at the W for our other nights in SF, and the W not only blew the Palomar's doors off, it was $50 less per night.

    29/07/11 | Link | Rating: 2.0
    83. Cheryl K.
    My husband and I stayed at this hotel for one night while we were in SF. The front desk was super nice as they held our luggage while we browsed the city and told us that she would put us in a room with a garden view and it was not on the pet-friendly floor since we are allergic to cat hair. We get back from our walk to check in and a different girl is at the front and gave us a room facing the other buildings, not like I cared or any thing, but at least keep your word. Still not a problem though. We got to see the Palomar sign right outside our window. Lol. Anyways, the rooms were nice and clean. I like the contemporary look. I LOVED the fierce animal print robes which my husband did not wear (boo :(). The only thing is that the walls were a bit thin and I could hear the next door doing the naughty and a girls conversation in the morning. Overall, still a comfortable sleep. I like the location and the ambiance. I dig this hotel and would stay here again.

    19/04/11 | Link | Rating: 4.0
    84. Michelle M.
    You're in your thirties, grappling with the thought that you might no longer be cool because you find yourself becoming increasingly boring what with the corporate job and the business trips and the expense account. Then you stay at the Palomar and they offer you a drink in the lobby, oh, i mean the "living room" and you realize it kind of looks like your living room, so you think maybe you are a little swank after all. Then you get into the elevator to head up to your room and you look down at your Converse-clad feet to see that they are resting upon a parquet floor patterned like the Q-Bert video game on which you wasted countless quarters in your tween years and you geek out so much that you know there is no way you have crossed over into boring adulthood yet.

    Thanks, Palomar.

    22/04/08 | Link | Rating: 5.0
    85. Jeff Z.
    When it comes to San Francisco boutique hotels, this is probably the best I've stayed at. The rooms are VERY spacious, the bathrooms are roomy and the towels are surprisingly soft. (Some hotels have hotels like sandpaper, so this was a welcome find!)

    The bed could have been a smidge softer, but it wasn't uncomfortable. The linens are soft and comfy, but I could have used a tad heavier blanket or a comforter on the bed.

    The room was very, very quiet except for one night when the hotel had a small party in a conference room across from my room. It was over by 10PM but in before it was over the group was very loud and the catering people clanged a LOT of dishes! The hotel apologized and said they'd send security to see if they could quiet them down, which I believe they actually did.

    The mini bar was stocked to the gills with soda, liquor and snacks. I didn't indulge in anything other than some cookies, but EVERYTHING was priced much cheaper than any mini bar I've ever seen.

    Internet access is free (A VERY rare find, even in a chain hotel) or $4.95 for the "premium" high speed VPN access.

    The restaurant on the fifth floor is pretty, but also pretty expensive. Breakfast for one came to over $30 for an omelette, potatoes and toast. Sure it was tasty, but it wasn't worth that much. If you're going to grab something fast to eat, check out the food court at the Westfield Mall next door or walk to any of the neighborhood restaurants.

    13/11/08 | Link | Rating: 4.0
    86. Becka D.
    Very cute, very awesome boutique hotel in the SOMA neighborhood.

    Stayed here while attending a conference at the Moscone Center. The location was perfect, just about a 3 minute walk. Internet is free, and they will even provide a pet goldfish to keep you company for your stay. The only downside is the rooms are a bit on the smaller side, but it didn't bother me since I was just one person. (My boss was traveling with her boyfriend & they were a bit squished.)

    This past year we stayed a bit father away at the Westin St. Francis, and have already decided that next year we will go back to the Palomar. It's ideal!

    11/11/08 | Link | Rating: 4.0
    87. Regina T.
    This hotel is extremely over rated! We wish we could book this trip all over again!

    The restaurant recommendations were very touristy, not niche or very foodie like. They recommended one for late lunch and when we arrived found out they stopped serving lunch at 2pm. They must have an agreement set up with certain restaurants in the area. They were not personal at all.

    We were part of a conference in the area and were suppose to receive a conference special rate however the front desk manager basically told us the special room rates were all gone. In addition we extended our stay through the weekend (a total of 6 nights). My husband inquired about this rate several times throughout our stay and was suppose to receive a call back and a follow up was never made on the hotels behalf. The front desk manager did nothing to compensate us or even try to adjust the rate. Overall staff had a bit of an air about them.

    The hotel itself was super small, the bar and restaurant are dark and area is choppy. Whoever designed this space needs to get out if the design biz. Maybe they should call Jeff Lewis to execute a serious remodel. The 5pm "happy hour" was cheesy - one brand of cheap wine available in white or red. Big whoop, the least you could offer for your overpriced hotel. The gym was a joke, some serious staging was done to take that photo on their website. And I see people mentioning free wi-fi - not us it was $10 a day, For a hotel that claims to be upscale do you really need to suck more money our of your guests?

    There is a bus stop in front of the hotel which also attracts a lot of riff-raff. My husband accidentally banged into a woman walking down the street right in front of our hotel and she felt it necessary to start a fight and also spit on me, stay classy San Fransisco! The door man did help wipe the spit out of my hair I suppose that's the one star I would give this place.

    29/08/11 | Link | Rating: 1.0
    88. Scott M.
    I still like the Triton but the Palomar might be my new favorite Kimpton hotel in SF. It's clean, new feeling and stylish with large comfortable rooms.

    03/08/10 | Link | Rating: 5.0
    89. Daniel H.
    We chose this hotel mostly because it is dog friendly!  Despite a last minute change in our travel plans, keeping us from bringing our dog along, our experience with this hotel was great!

    Despite the advertised check in time of 3:00pm, we were able to check in to our room a little after 11:00am.  We were upgraded to the next level of room despite staying during the Christmas Holiday week.  Service was exceptional, and when we checked out, we were able to store our luggage at the hotel until our transportation out of the city was arranged.

    The location of this hotel is great for visiting San Francisco.  You are around the corner from a large shopping mall and an expansive food court.  You are a few blocks away from Union Square (ice rink + decor during Christmas), and you are very close to major BART, MUNI and other public transportation hubs.

    30/12/08 | Link | Rating: 5.0
    90. Angelica L.
    My honey & I stayed here Easter weekend this year when we wanted to play tourist in our own backyard & we loved it.  Great location.  Minus one star because the window in our room did not open, would've loved to enjoy the SF breeze.  Check in was easy, we were greeted with a smile & staff was friendly.  I loved the decor of the hotel, I stepped off the elevator on our floor & was greeted with dark espresso wood, soft lighting & nice art pieces, it was fab!  

    Got the jacuzzi room & the tub was worth the extra dough.  Good size bathroom, marble counters.  Huge, deep jacuzzi tub with jet control, it was heaven.  The shower was a decent size as well, big enough for 2.  We had a great view of Market Street & all it's hustle & bustle.  Decent size room, IPod dock, mini bar, 42" flat screen.  The bed was a King & comfortable enough, but honestly, I was expecting one of those plush pillow top deals that feels like sleeping on a cloud.  Cute leopard print robes & slippers provided.  

    It doesn't feel all corporate with a 'typical' vibe...Hotel Palomar is fun, funky & i'd stay here again.

    02/07/09 | Link | Rating: 4.0
    91. Team NB F.
    Room was very comfortable, but very small. I could of used alot more space. The free wifi was awesome because I got to do alot of yelping out there.  The overall stay was pleasant, the staff was helpful. The hotel was located in the heart of things so finding someplace to eat or go wasn't hard. Only thing I had an issue with was the view from the room. Whenever I opened up the curtains I was looking into someone else's room. And I'm pretty sure someone else was looking into my room. Creepy! Like most people I'm glad I didn't have to pay full price.

    02/08/11 | Link | Rating: 2.0
    92. Philip H.
    Have stayed here off and on for over a month this year. Very pleasant staff, good garage downstairs, extremely comfortable beds. Excellent cleanliness. If anything breaks, it's immediately fixed. Strongly recommend staying here and I've been to a dozen San Francisco hotels over the years.

    22/10/12 | Link | Rating: 5.0
    93. John M.
    FINALLY a nice hotel where the pictures match up to the actual room you get! Great price, great location, VERY accessible shopping, this is a must stay from now on.

    25/04/11 | Link | Rating: 5.0
    94. Xian Pao T.
    Normally I dress casual, but on that day I was dressed like "I's straigh out da hood." Even though, my attire was questionable, the service was not. All the staff was helpful and friendly from the valet to the front desk. They let us know about the complimentary wine tasting and breakfast. The ipod dock, game cube and all other amenities in the room were a plus. But what really put it over the top was the jacuzzi hot tub.

    The only off-putting thing about the hotel is that they do not offer rooms where smoking is allowed. But on that day it was so quiet in our area of the hotel, that it didn't matter, *wink.

    That + hot tub = good times!

    -Oh, and the Palestinian protesters around the corner was fun to watch.

    15/01/09 | Link | Rating: 4.0
    95. Tristan L.
    Well... let's be fair. This hotel is ok... but I experienced better.
    Good points:
    - free internet access
    - clean rooms
    - decent service
    - they put a gold fish in the room when you have kids; They have kids gifts... cute.

    - too expensive for what you get
    - No lobby space. So, out of the room, there  isn't any place where you'd be happy to read your newspaper or browse on your laptop... ok you have the the bar... but it 's dark and small
    - restaurant/Bar... small and dark. I didn't try the food, through.
    - tiny fitness room
    -... everything is rather tiny (except the rooms that are fine)

    My feeling is that, for $150 (and you have to add the something like $20 local taxes) I've seen better. For this price I would have expected more space to enjoy, outside the room.

    19/04/10 | Link | Rating: 2.0
    96. Erin K.
    This was a great hotel in an excellent location. The room was a reasonable size, the beds were comfortable and free wine at Happy Hour is always a plus.

    My only complaint is that the room key was demagnetized every single night we stayed at the hotel. I made sure not to keep it next to credit cards, my cell phone, etc, but nothing seemed to help.

    In all, if you get a good rate, you won't be unhappy with your choice - just keep the front desk number handy so they can let you into your room at night.

    13/07/09 | Link | Rating: 3.0
    97. Lisa P.
    wonderful place to stay in SF!  it's clean, beautifully decorated and in a great location.  the staff is helpful and friendly.  coffee is served each morning on the 5th floor and it's really great coffee.  and it's dog-friendly.

    hotel palomar has become my go-to for lodging in san francisco.

    30/06/10 | Link | Rating: 5.0
    98. Astra W.
    Stayed here during my recent trip to SF.  Loved the boutique-hotel decor and the friendly staff.  Everyone that worked at the hotel was super helpful with any questions that I threw at them.

    Perfect location in the SOMA area.  Free wireless and free wine tasting in the lobby for an hour were great (not sure if it was during a promotional period for the free wine tasting).

    So far, I've stayed at two Kimpton hotels (1st one was Hotel Solamar in San Diego), and both have been fantastic!

    16/12/08 | Link | Rating: 5.0
    99. Amy T.
    Another late review!

    My husband and I stayed here for his birthday in July of 2009. It was probably one of the best weekend trips I have ever taken to SF.

    The hotel is beautiful! The staff was warm and accommodating, which you usually don't find at higher end hotels in SF. From the door man to the valet, to the front desk clerks, everything was top notch.

    The room was on the smallish side, but not small by SF standards. It was decorated beautifully, the bed was amazingly comfortable, and the view was great.

    My only gripe was that the window did not open at all, and I am a fresh air fanatic. I tend to feel a bit claustrophobic if I don't have the option to open a window, even if it's just a tiny crack.

    The location was perfect, right next to BART, F Line Trolleys, and the Powell Cable Car turn around. Union Square is a block or two away, and the Westfield Mall is just around the corner.

    Great stay, I would do it again if I could afford it!

    29/05/10 | Link | Rating: 5.0
    100. Seth K.
    The best hotel for the money hands down. You can't beat the location - in the middle of the shopping district, even walking distance to china town. Bit what sets this hotel apart is the hip-and-cool factor. It's contemporary design and flair make you feel as though you know something the rest of the Marriott staying folks don't. The continental breakfast buffet was delish (chocolate croissants!) but i don't know if it was worth all $16 bucks considering the wonderful diners nearby. So with that minor issue and the lack of bar area for happy hour (which is coming soon I understand and we did see a ton of construction on that front first hand) this is a cozy and hip place to stay that's in the middle of everything. Worth every penny.

    Ps- rooms are small, but not in a bad way. It's cozy - but "cool" (hip). Beds are average comfy and rooms are clean. I don't feel grossed out walking barefoot. Again, this is a boutique hotel so comparisons to Hilton are unwarranted. It's like staying in some boutique in Paris or Florence. Same European flair and contemporary ambiance. You can even buy the art - there's a signed Marc Chigall on the fifth floor for $11k!!


    25/08/09 | Link | Rating: 5.0
    101. Alice Y.
    Overall? Service was excellent. We checked in quickly, no hassles. As we were retiring for the night, it was always nice to see the bellman greeting us at the door. The hotel actually starts on the 5th floor, we had no problems with noise from the street below. We booked through the website at $195/night. It was a smaller boutique hotel that was pretty basic and that covered the necessities plus some. At that $200 range we felt like we were getting a great deal given the location and the amenities. There was a gym and a business center on the 5th floor along with a restaurant.

    + Powell street exit from the BART station is about a block and a half from the hotel
    + There is a Coffee Bean one block away on market street for us caffeine addicts
    + To catch a cab, we suggest walking across the street to the Marriott where there's a taxi stop

    Who Should Go?
    + People who want to spend in the range of $200 a night for a nice boutique hotel in a great location
    + People who like a little free drinkey drinkey

    More with pictures: mymodernmet.com/profiles…

    15/01/09 | Link | Rating: 4.0
    102. Amanda S.
    Been trying to book a reservation here for NYE. The Yelp promo is not valid anymore- and when I asked about their other special packages which are on their website the man over the phone (Michael) didn't seem to have much of an idea of what I was talking about. I politely asked if there were any rooms around $150-$250 and all he told me was there was a Master suite for $350. I said it was a little much for what I was looking for and he didn't even offer to check for other available rooms. I was excited to stay here finally but I think I'll keep my eye out for something better.

    26/12/10 | Link | Rating: 2.0
    103. Chaka C.
    This hotel was amazing... until small things began to irk me.  We arrived on the day of check-in to the surprise that our room wasn't ready (?), so they upgraded us to a luxury king, which was very nice... but we still had to wait 45 minutes...

    Then a lamp in the living room area didn't work, we came back the next evening to neither of our door cards working... had to go back to the foyer to get the cards working again (wtf).  The jacuzzi tub was amazing... but when we took showers, the drain didn't work so well and that was kinda gross.

    Despite the list of small, irritating things, the bed was amazingly comfortable, the windows gave you the freedom to let all of the sun in or keep it all out and the room was nice.  

    Please take advantage of good deals though... because I've stayed at better places, and paid much less.

    24/12/09 | Link | Rating: 4.0
    104. Alicia K.
    This is by far my favorite San Francisco Hotel.  You cant beat the location and the fact that they have Aveda products in the bathroom is the BOMB!

    It is definatley worth splurging on, but to be honest if you are a priceline gu ru, you can book this room for cheaper.  My friend Jessie is a PRO at this.

    Make sure and visit the hot dog vendor across the street, for some reason they have the best hot dogs!

    If you have ever seen The Fabulous Life of Justin Timberlake on VH1, you will see this is his favorite SF hotel too...gosh we have so much in common. ;-)

    UPDATE: I just made a last minute reservation on New Years eve and got a great rate, plus I had no idea they were so pet friendly.  They require no pet deposit, there is no weight limit on your pet ( even though my little gal is only 6lbs) and they make sure the room is pet ready when you get there!  I will be keeping The Kimpton chain of hotels on the top of my list when making travel plans from here on out!

    02/08/07 | Link | Rating: 5.0
    105. Catherine W.
    I've always been impressed with the Kimpton customer service, and the special touches that make Kimpton InTouch Members feel more important, and hotel Palomar is no exception.

    The room was spacious being in down town San Francisco, comfy bed, nice shower, marble vanity with enough counter space. The down falls are: the bathroom needed to be updated, especially the bathroom door, the gym was smaller than our room and no 4pm late checkout like what SPG would offer to their Gold Members.

    18/08/09 | Link | Rating: 4.0
    106. T.H. J.
    No surprises. Exactly as presented in the Yelp reviews and on their website. Clean, reasonable, centrally located. It's a good solid choice for business or a get-a-way

    19/12/11 | Link | Rating: 4.0
    107. Lee R.
    The Hotel Palomar is a sweet boutique hotel with 198 rooms and it is located close to great shopping in San Francisco. We stayed here last night since we had reservations at the Fifth Floor and we thought it would be nice to have a room in town.

    Our room was small but fine. The bed was comfy. I was not happy that we asked for a late check out and they said yes at night and then no in the morning.  Also, they said they have a kid' s activity pack at check in ... but they were on back order. My kid was disappointed but she got over it.

    The wine happy hour did not happen on the Fifth Floor since they were short handed. They did provide a glass of white wine in the lobby instead.

    There were a lot of opportunities for the staff to do better ... but I guess they have a little holiday burn out.

    04/01/09 | Link | Rating: 3.0
    108. mehgan d.
    I stayed here the night before running the 2010 Nike Women's Marathon. I had been wanting to stay here for over a year and because most hotels in the area were extremely crowded for the marathon, I ended up paying FULL PRICE (gasp) - nearly $300 - for a standard room. Rarely does this ever happen with me, so my expectations were high. Coupled by the raving reviews from Yelp, I would've probably only given 5 stars if this place was close to living in heaven.

    So, we check-in at 6 p.m. and miss the wine hour. So bummed...but the lady at the front desk was kind enough to give me 2 vouchers for a glass of wine at the bar at the Fifth Floor. Unfortunately,Ii did not get to use them since I didn't want to have any alcohol before the marathon. So we drop off our things in the room and dash out to try and make the expo. This hotel is in the perfect location! 2 blocks away from Union Square and you pass at least 2 Starbucks along the way. Of course, we miss the expo because we're laggers...venture the city in search of a restaurant to carbo-load...and finally head back to the hotel by 9 p.m. The hotel room is much larger than any other standard room in sf, with all the 4-star amenities: Flat screen, iPod dock, leopard print robes, etc. For me, it just wasn't anything special. Oh, and I didn't get a goldfish! They could at least provide goldfish crackers instead?

    Some things that aren't entirely bad but not good either:
    -They have a limited number of goldfish so that not everyone can get one.
    -I ordered a bagel from room service for breakfast, which came out to $20!!!!! The most expensive bagel on the face of this planet. It should've had diamonds in it...or at least swarovski?
    -They wouldn't let us do a late checkout so right after finishing my marathon, I only had time to pee, take a shower, and seconds later I had to run out the door. I didn't even have time to rest after running a marathon.

    I guess I would stay here again, but only if it were for a more reasonable price.

    28/01/11 | Link | Rating: 4.0
    109. Charles L.
    I usually stayed at W or St Regis since they are in close proximity to the convention center. After having read the reviews, I thought I give this boutique establishment a try.  The location is centered to most of the shopping and is about two blocks to the convention center. SOMA and Yerba gardens are also close by.  The downtown shopping is also right around the corner. Location wise this is a great place.

    Inside, the lobby doesnt seem inviting. But they do have some free refreshments. Some staffs are great.  

    Unfortunately,  the hallways have a lingering dog smell.  I definitely like the fact that this hotel is pet friendly but I wonder how those patrons without animals would feel. The hallways have a distinct lingering wet dog smell.

    The rooms are small. Bathroom was clean and stocked with Aveda merchandize. One of the pit falls of this place is the lack of cell phone reception. I called the front desk to see if I can change room but the front desk (Starts with Name S) stated that all rooms are that way.Furthermore,  she added that all hotels in sf have similar problems due to the tall buildings. I dont think this was the case as I have stayed at other SF hotels without any cell phone issues in the rooms. If she does claim that all room dont have cell phone reception, I think that is a major problem. Her recourse to my dilemma is have outside people call the room telephone.

    Because of this I think there are far better hotels in SF at similar price range.  Hopefully other Kimpton hotels are better.

    14/09/10 | Link | Rating: 3.0
    110. Rj S.
    My wife booked this hotel for our anniversary weekend.  The elevator was fast compared to most high rise hotels I have been to.  The hotel and rooms were nice.  Although the room is modern and nice, it was small.  The staff was super nice to us.  This was our fist stay ever at a Kimpton hotel and they surprised us by coming to our room with strawberry fondue and a bottleof champagne in an ice bucket with wine glasses complimentary for our annivesary.  We also enjoyed the free wine during Happy Hour on the 5th floor and the bartender was awesome (dont remember his name but he's a tall white guy).  The garlic fries were good at the restaurant but I didn't care much for the burger.  The cocktails we ordered were excellent and we actually saw the bartender cut up all the fruit (limes, strawberries,ect) fresh at the bar so it wasnt stored or old fruit.  

    Hotel is located at the hub of Market Street which is a nice central location.

    $45 a night valet parking
    Small room
    Expensive in-house restaurant (but what hotel restaurant isnt)
    No pool/jacuzzi

    17/08/09 | Link | Rating: 4.0
    111. Jason M.
    I'm not sure about the "not feeling safe" comments about this neighborhood.  It's not 6th & Howard, heck it's not even 5th & Howard.  

    It's a pretty chic hotel, and the beds and sheets are nice.  You can get stuff to do yoga in your room, but I'm not sure how that would work because the rooms are THAT small.  There wasn't a full dresser to put clothes, but there was a dresser-like nightstand that was manageable for two people in summer.  If we had packed for winter (or most of SF summer) we would have had to leave clothes in the luggage.  

    The staff is nice and we even got a companion goldfish sent to our room.  The goldfish comes with a namecard (ours was named Frida Kahlo, but it didn't paint anything for us).  The only problem is they don't provide food, so it seems like the room needs to be serviced to let the fish get fed.  That assumes that housekeeping feeds the fish, which wasn't clearly made known.  

    Overall, nice hotel, not quite worth what we paid to stay here.  I'd say if you can pay $140 or less to stay here, it'd would be worth it.

    20/06/07 | Link | Rating: 4.0
    112. Roy J.

    This is an easily-overlooked boutique hotel that rewards you from the moment you walk in. The staff is great, and the amenities are probably the best I've experienced to date. I opted for the foam pillows, and damn, I should've just stuffed one into my bags and took it home. It was that good.

    Don't expect to get a romantic view from your window, but to be honest, you'd be enjoying your room too much to be opening the curtains and checking out what the citylife is doing.

    26/10/09 | Link | Rating: 5.0
    113. Dean W.
    The room was very clean. The Hotel is in a great location. Close to everything. We stayed in the premium king bed room on the 8th floor. It was very closely for what you get. You can do so much better at the 5-star hotels for almost the same price. We wouldn't stay there again for that reason alone. Here is where we got into problems.
    The bedside telephone was out of order. Thank goodness there was another phone in the room. For the two of us, there were only 3 bath towels in the bathroom. I can not stand hotels that do not provide adequate amounts of towels. We had to call for more. The bathroom was a HUGE disappointment. It is very small with nor ventilation or fan. The tub/shower is like any motel type shower. Absolutely no added elements dispute the cost of the room. The sink had a very slow drain and appeared clogged.

    The stake was very professional and nice. The room service was excellent. Overall, for almost $300, we expected so much more. We travel quite a bit and this hotel is over-priced for what you get.

    16/01/12 | Link | Rating: 3.0
    114. Hazel Q.
    I'm a gambler. So you know when HotWire offers me a four star hotel in Union Square for $125...my gambling genes start twitching and I just can't resist. I bust out that credit card and wait to see what the mystery hotel is. I was expecting a Marriott or Westin, so I was a little dubious when I read "Congratulations! You're staying at The Hotel Palomar!" Oh shit, Mr. Q's gonna be mad. I shoulda just gone to Orbitz. Dammit.

    Good news though - the gamble paid off. What amazes is me is how The Mosser can be so loud and The Palomar can be right in Union Square and be so peaceful all day and night. The world may never know.

    What also amazes me:
    -Super friendly check in staff.
    -Complimentary wine happy hour EVERYDAY, not just weekdays like some hotels.
    -Comfy beds
    -Leopard print robes.

    Yep - you read that right - leopard print robes. Sexxxxy.

    26/02/09 | Link | Rating: 5.0
    115. Carol M.
    Great hotel, great location. Clean, trendy, updated, contemporary,  spacious, nice bed & bathroom. Good value for the money. We got this on Priceline.com at the last minute. There is no inexpensive restaurant here for breakfast which isn't a problem since there are so many coffee shops in the area.

    The iphone web service is pretty bad when you're in the hotel room.  You have to come down to the lobby for reliable service.

    Love the fact that it's so close to a BART station as well as The Container Store!!

    We would come back here.

    05/06/10 | Link | Rating: 4.0
    116. Michelle M.
    Do yourself a favor and stay here. Price was great (found a promo rate for the basic room), the location is perfect for the wandering tourist, the bed is comfortable, and the room is clean and trendy.

    The iPod deck, animal print robes, slippers and TV were awesome touches. Not a biggie, but the bathroom products were Aveda and not L'Occitane.

    The honor bar is stocked with perfect late night snacks - stuff that you would actually want to eat!

    - sign up for Kimpton rewards - you should get internet for free
    - make sure you make it to their free wine and ice cream social
    - ask for your pet goldfish at the front desk
    - walk across the street to the Marriott for the awesome top level bar and their line of taxis

    The reasons I am taking off a star are:
    - parking, like everywhere else in the area is ridiculous $
    - we did not receive our strawberries for Kimpton reward members
    - our first try signing on the internet was NOT free, and we had to call tech support to refund our money.

    07/07/09 | Link | Rating: 4.0
    117. Miriam W.
    We checked in to the Palomar just after I tossed the last bag of my former belongings into the rubbish bin and handed over the keys to my apartment to the building manager. Stress melted off me like butter on a stack of hotcakes with the move out process finally completed. Having spent the previous two nights in rather petite rooms, our spacious accommodations at the Palomar were a welcome sight. There wasn't much time to enjoy the animal print carpet as we were due to meet a friend for dinner but we did admire it along with the modern touches and muted colors that decorated the room.

    After champagne and pizza to celebrate our recent engagement, we came back to the bar at the Fifth Floor for a night cap. It was a perfect ending to the night and one I highly recommend if you're staying at the hotel (and maybe even if you're not!)

    Whether you're a tourist or a local or a local soon to be a tourist, the Palomar makes for a good night's sleep -particularly if you sleep better in swank surroundings!

    08/04/07 | Link | Rating: 4.0
    118. Domenique B.
    The first time I stayed here I loved it, I spent two nights here writing a proposal and had the right amount of quiet and comfort.

    The second time was recently with my husband and we got put into a room where the walls were so paper-thin that you could hear people slamming their doors and flushing their toilets all night long. Super gross, we're not going to stay at this location again.

    16/06/10 | Link | Rating: 2.0
    119. Amy S.
    I chose the hotel, like everyone else, because of the great location and 4.5 star rating.

    Location WAS excellent (room had a view of Market St), free wine while checking in was a nice touch, decor was lovely, but everything else, not so much.

    First thing's first - restaurant and room service were closed on Christmas day. I don't think room service is a lot to ask of a highly rated hotel on Christmas Day - I bet the 4 Seasons up the street had room service.

    Second thing - room service and the in hotel restaurant didn't start serving breakfast until 8am. Yes, it's a Saturday, but 8am for breakfast is extremely late.

    Thirdly, the restaurant / room service menus were limited and offered a lot to be desired.

    The king bed room we had was pretty small compared to other hotels I've stayed at here in SF.

    Overall, this place doesn't offer as much bang for the buck as I need....

    26/12/09 | Link | Rating: 2.0
    120. Monica S.
    This hotel is perfectly located! Right in the heart of SF, where all the shopping is, off of Market St. If visiting the city, it's really a centrally located hotel to get you everywhere easily! The hotel itself was very nice and elegant. The rooms aren't that spacious, but nothing I didn't expect in the city. They had free wine in the 5th floor lounge when we arrived which was a nice surprise. (not that the wine is all that great)
    The only somewhat negative thing I have to say- is that we got a very good/special deal on this hotel making it significantly cheaper than usual (still not really CHEAP) and if we had paid normal price, I would of expected much more!

    07/06/10 | Link | Rating: 4.0
    121. Frank L.
    First trip to San Francisco. The Palomar is gem of a hotel. Called a boutique hotel by some, I can now see why. Clean, quiet , small lobby. Great, helpful, friendly staff.  Nice AM coffee setup. Nice area. Most important of all, however, is the staff. No surly, unhappy attitudes. Professionalism and friendliness. Strongly recommend this hotel.

    14/04/13 | Link | Rating: 5.0
    122. Adam P.
    So I'd be interested to see what all the posters paid for their stay. I know hotel rates vary - but oh MAN do they seem to vary for Palomar.

    Matt R, and Chantelle K (and Hazel Q) were $119, 100, and 125.

    My "heavily discounted" rate for Palomar's smallest size room (823, if you are wondering) was $181 - that was through cheap rooms.com - a typically excellent site.

    For that kinda rate I have high expectations. After all you are competing with The Westin's Heavenly bed, The Fairmont's palatial foyer and impressive views, and Le Meridien's ultimate location (right in Embarcadero plaza) .

    And Palomar just kinda came up short.

    Here's the "gripe" list - starting with the reasonable, and ending with the fussy-bucket.

    - The shower pressure would drop 4 (or more) times and when it did drop the shower "plunger" thingie would pop out, instantly turning on the bath faucet (and turning off the shower). Annoying if it happens once. Exacerbating if it happens twice...you get the idea.

    - No one tells you about any of the little amenities (like the wine tasting or the shoe shining, or any other of the perks). How are you supposed to know?

    - They lock 1/2 of the vanity dresser - I assume to protect the food? Anyway, found that one out at midnight, and ended up with a warm soda because the hassle of getting someone up there to open it was...well...a hassle!

    - Smallish room, smallish bathroom, smallish front desk/foyer. Again, here is where the $181 is killing them. For $125, i would have looked over ALL of these.

    - The parking charge. Literally right next door there is a garage that changes 20 for 24 hours. How do you justify charging patrons $45/night? Blah blah for a hundy I understand blah $181

    ok, there were some high points.

    + strawberries and chocolate when you check in
    + cute little gym - not as good as the fairmont's, but use able
    + decent location
    + decent looking furnishings, decent TV, decent bed

    Basically, if you can get a steal, go to the Palomar. If you can't, go elsewhere.

    28/07/09 | Link | Rating: 3.0
    123. Oriana C.
    So the hotel itself is not bad, pretty nice, like most of the LA hotels I have been to...but the ONE thing that pissed me off was the customer service.  Actually, I didn't even get any service! I got out off the car with 3 bags in my hands (yes, I know, I am full of baggage), and the bell guy near me didn't even offer to help me!  (i KNOW he saw me, I am a TALL asian girl)  He didn't bother to ask if i needed any help! WTH? I wasn't carrying 3 light plastic bags, I was carrying 3 heavy bags! ahhh, that really pissed me off.  Finally, after I got inside the hotel, the guy finally asked if i needed help...NO, Jerk, I made it this far, I'll take my crap up myself! you are NOT going to get a $10 tip from me, no sorry.  Same thing happened when I was leaving the hotel, too.
    I will NOT stay here ever again! NEVER!!

    18/07/10 | Link | Rating: 2.0
    124. Britt W.
    Sadly I had high expectations based on my last Kimpton experience in Chicago, which was wonderful!

    Unfortunately the Hotel Palomar in San Francisco did not meet these expectations. The only plus side was the daily wine reception. The negatives: small room with interior view overlooking Old Navy, uninformed staff who told us it would cost $40 to park our bicycles in the garage (and due to this, my bike was stolen from outside the hotel's front door in the middle of the day), and the staff was reluctant to change anything about the reservation because I booked through Expedia.

    I was disappointed with my 3 night stay at the Hotel Palomar, but I won't give up on the Kimpton chain because I do think it usually does better than this.

    02/06/11 | Link | Rating: 2.0
    125. Ngoc L.
    Location was perfect! I took the BART from SFO to the hotel without any problem and it wasn't a long ride. I took me ten minutes to find the hotel but I think it's just me being clumsy. Just look for the Old Navy store and it's right next to it. I'd definitely stay here again if I'm back unless I'm curious and want to try another hotel.

    Our room was on the 5th floor and we grabbed a few drinks at the bar. The bar/ restaurant was dead on a Friday night but the bartender was awesome.  He definitely knew his stuff and the bar is WELL stocked.

    As for the room, we had a double queen size bed that was comfy. The size of the room was bigger than I thought looking at the pics. They have Aveda products which was great. Like everyone mentioned about the noise, it was pretty quiet considering the location!

    15/04/10 | Link | Rating: 5.0
    126. Felicia C.
    What a lovely surprise! The Hotel Palomar is a Kimpton Hotel, a small boutique hotel whose entrance could easily be missed, but what's inside makes it well worth the stay. Depending on which room you are placed in, the size may vary (we stayed in two different rooms, one notably bigger than the other) but they are definitely comfortable regardless of size. The beds will make you want to sleep in!

    Major pluses:

    -Super comfy beds & pillows
    -Free wifi in the rooms
    -Free wine reception from 5-6pm
    -Animal print bathrobes in the closet! Rawr!
    -Nice big TV screen (LCD?), DVD player, & iPod dock
    -Pet friendly!
    -Pleasant customer service
    -Location is absolutely perfect - right by Powell station, the Westfield mall & shopping, Union Square
    -the Fifth Floor Restaurant (which also has great Yelp reviews) is located inside the Palomar...didn't get a chance to dine here though.

    If you can find a great rate, I'd highly recommend staying here. Ours was found on hotels.com at about $130/night, but that will vary. There's also a 20% discount for Yelpers if you book through their Yelp profile! Because the Hotel Palomar left such a great impression, we went and stayed at another Kimpton hotel, and can only speak highly of them.

    15/10/09 | Link | Rating: 5.0
    127. Jean P.
    I stayed at this hotel for 2 nights as I had to attend a weekend function in the city. The reason why I chose this hotel was because of the location (next to Westfield San Francisco Center and other stores), it's pet friendly, and also because of reviews I've read here on Yelp.

    What I like about the hotel is that I was able bring my dog with me. Kimpton hotels are pet friendly and that's what I like about them as my dogs got to stay at the sister hotel, the Cypress Hotel, in Cupertino some years ago. The bed was also comfy. What I didn't really like was how my room looked outdated. Luckily, I didn't have to pay as much for my stay as prices are usually quite high for this hotel. I had the impression of a 4 star hotel and to me, it seemed more like a 3 star.

    When I first walked in, my room smelled a lil musty. I also noticed wallpaper peeling off in areas of the room. The headboard was also vandalized with carvings of people's signatures and symbols. The carvings are what bothered me the most. It just made me feel like I was staying in a run down hotel in a bad neighborhood. Since I only got the room to sleep (I spent most of my day off-site), I didn't bother complaining to staff. I guess my stay at the Ritz Carlton Half Moon Bay has gotten me spoiled that I easily noticed the flaws at this hotel.

    If ever I plan to stay overnight in the city again, I will try the other Kimpton hotels.

    18/11/09 | Link | Rating: 3.0
    128. Paul M.
    I chose the Palomar for my most recent business trip to SF, and I'm glad I did. I expected a certain level of refinement and service from the Palomar - as I do from other Kimpton hotels - and it did not disappoint.

    The hotel starts on the 5th floor of its building, and thus the lobby is rather old-fashioned and tiny. But the rooms and amenities are all modern. I stayed in a standard bedroom with a king-size bed. The room included an expansive desk, HDTV (although most programming was stretched-out SD, sadly), iHome alarm clock, and a fair amount of drawer space. The room was large but not ridiculously so; I only had a view of the zen garden down on the fifth floor, so not much happening there.

    My room was quite quiet; I didn't even hear the Giants celebration happening this past week. My bed was firm and supportive and I was provided far too many pillows - not that I'm complaining! Wifi is free for InTouch members and is plenty fast with no hiccups; as an InTouch member I also received $10 to use towards the mini-bar. Nice.

    All of my interactions with the staff were top-notch. Checking out was a breeze, the doorman helped me save a few bucks on a cab, and I loved that the hotel had its own dog! Their rescued chocolate lab was lounging in the lobby's sun on the day I left. A really great, personal touch!

    There is one thing I'd ding the hotel on, though: the tiny, tiny fitness center. It's really about the size of a regular room with a minimal amount of equipment, and it's grossly undersized for a hotel with this many rooms.

    All told, I'd definitely stay here again.

    05/11/10 | Link | Rating: 4.0
    129. c j.
    I'm not sure why this hotel is so highly rated by so many others--unless they got a much better rate than I did. I paid $225 avg. per night for a king deluxe room. I'm not sure what made it "deluxe"...

    ROOM: small, noisy air system, fewer amenities (chairs, etc.) than I am used to (I've stayed with Kimpton in Boston and Chicago previously) and for some odd reason my room vibrated (I thought it was an earthquake when we first got there).

    BATHROOM: The toilet ran--we had to keep jiggling the handle to stop it. The shower drained extremely slowly so I had water up to my ankles by the time my shower was done (gross). It was so small it had a pocket door (a regular door would hit the toilet, or on the other side, the bed)--which was particularly disturbing since it doesn't seal very well and the door is literally 2 feet from the bed (no bathroom privacy!)

    MORNING/AFTERNOON FREEBIES: If freebies are your thing, you'll be happy that you might get some. But the morning coffee was not staffed and there was no hot coffee for me two out of three days (other supplies were also out).

    STAFF: When you have their attention they are extremely friendly and kind, but in the end I found they were just yes-ing me and truly provided no real value.

    1-I asked for something to be sent to my room and I was told it was on its way. It never came and I never heard from them again about it.

    2-after complaining about our room, they said they could switch us to one with more space. We packed up ourselves and 3-yr old and went to the new room--with a bigger bathroom, but LESS space in the living area, even fewer chairs and one half window that was up so high I couldn't see out of it! Clearly they were just trying to move me along and didn't think about what I was saying when they switched us...

    I called the front desk and asked for the original room back and was told no problem, that the key would still work. But after lugging everyone and everything back it did not and we had to run for new keys...

    3-Upon check out I was given our final bill charged to my credit card and it was wrong. The woman stared at me dumbfounded when I explained it was significantly higher than it should have been. I searched through my phone to find the proof of the rate I should have received and finally was issued a refund of $231 (if I paid $231 more for this room I would have checked out after the first night).

    FITNESS ROOM: Very small--on a busy day you're out of luck.

    PARKING: $45 per day is outrageous--how can it be the same as the 4 Seasons...
    (shh... my insider tip if you can walk a few blocks: try EZ Parking--$17 a day with in/out privileges)
    333 Jones Street
    san francisco, CA 94102
    (415) 673-1189

    29/07/10 | Link | Rating: 2.0
    130. Kathy H.
    Basically across the street from my  SF office so it's super-convenient. Plus it's really central - right in Union Square, close to Soma, close to BART, etc., and it's a Kimpton hotel, known for being clean and modern.
    Etro toiletries (I'm a regular traveler so bathroom amenities are part of how I rate hotels), iPod docking station, free wifi, really comfortable beds, 5pm-6pm daily wine-tasting....and the staff is super-nice. The 5th floor restaurant was delicious. Although it is SF so good food is pretty much de facto. The bartender code-named "Prison Break" is a real hottie, and he makes a mean margarita (squeezing fresh limes when you order!), and of course, really charming.  It's like they only hire nice people. This has been, and will probably be, my default SF hotel for business trips for awhile.

    07/03/11 | Link | Rating: 4.0
    131. Laura D.
    I'd rate this hotel between a 3-4.

    My best friend was in town last summer and we stayed here because Palomar is close to Union Square and they offer a discounted rate for government employees.

    Our room was modern and clean, but we had to call downstairs to request our beta fish. I'm not sure if they are still sending up a live fish to "keep you company," but once it was offered, we had to have it. We liked the location, but we ended up walking a few blocks for dinner at Kuleto's, so I kind of wish we had stayed at Villa Florence since dinner would've been right downstairs.

    We also appreciated the concierge who gave us some great recommendations on food and free tasting passes to Press Club, which we loved.

    06/07/10 | Link | Rating: 4.0
    132. Evan G.
    I had a nice stay at the Palomar - as a Kimpton loyalist, I feel like it's another good property in the portfolio.  But with eight other properties in SF, I'm wondering if I'd maybe try another Kimpton on my next trip to SF.

    Nothing made this an outstanding or horrible stay. I really did love the way the rooms were appointed, the great internet service, and how quiet it was.

    The location is good - close to Union Sq without being *on* it.  Being on top of the Old Navy is really kind of funny - it was fun to look down through the store's skylights and watch people shop.

    The workout facility is ho-hum.  One stationary bike, one treadmill, one elliptical, some Nautilus-like machine.  Tiny.  

    Loved the resident dog behind the front desk.

    Didn't love the hard-to-find a cab departure time on Friday evening, and the bellman who told me to run across four lanes of traffic to catch the one cab he could see or to get in the queue at the Marriott.  You, Mr. Bellman, have the whistle, right?  I don't.

    12/12/10 | Link | Rating: 3.0
    133. Kerry N.
    Truthfully I didn't have the most pleasant stay as I thought I would.  It wasn't bad but for the price you pay it was not worth it at all.  The location was nice and easy to access... too bad Pride was going on and all streets were blocked off.  I had called the hotel the day before to check on the reservation and no mention of the parade and the difficulty I would have parking.  

    The room wasn't bad but a bit small.  The room was hot every time I walked in because the windows were wide open and the sun over heated it.  Not the most pleasant thing to walk into.  The staff was nice but not very informative.  I was never told about the intouch program and free internet.  I was never told about the honor bar or what it even was.  There was a complimentary wine hour at 5 but all they had were overly sweet wines.  I mean they are right near Napa how do they only have crappy way too sweet wines.  

    If I had the choice again I would pick the Westin over the Palomar.

    25/06/12 | Link | Rating: 3.0
    134. Arnold Y.
    this, like all of the other Kimpton hotels that I've stayed in, is phenomenal in every way.  I couldn't ask for more, even for twice the price.  it's not cheap, but the value is certainly there.  I would strongly recommend staying here.  the staff is top notch and the rooms are perfect.

    23/05/12 | Link | Rating: 5.0
    135. Heidi B.
    Amazing service. I'm in SF on business.  I'm a bit under the weather.  And, without my asking for it, Josh (a Guest Service Agent from the Front Desk), PERSONALLY delivered a little get well package with a hand written note saying 'Feel Better Soon!".  What a surprise.  Thanks, Josh!!

    27/01/12 | Link | Rating: 5.0
    136. Peedee M.
    Modern, clean hotel in great location. Get off at Powell street exit from BART & it's very easy to walk there. Next to Old Navy on market street. You are walking distance to so many places.

    Beds were comfy & I couldn't hear any noise from the streets at night.

    Complimentary wine from 5-6 was nice.
    They are had free coffee & tea in the morning.

    I wouldn't stay here with my kids though only because I prefer a suite (something larger) when traveling with my kids.

    05/03/12 | Link | Rating: 5.0
    137. Edgar S.
    Jetsetter.com posted a sale for this hotel with a discounted room rate. The regular rate was more than my wife wanted to spend and the sale brought it down into our range, so we jumped on the chance to get her and her Mom a slightly upscale room for a not-so-upscale price for the weekend.

    Since I didn't go on this "girl's weekend", I planned to rely on their initial reaction via phone call exclaiming how nice the room was etc. I got no such call. I texted my wife and asked about the room and she said her mom "liked it a lot"... so I left well enough alone.

    When I met them in SF for a Saturday wedding in Napa my wife and I were attending, I planned to return the same night but decided to stay and help them drive back to LA the following afternoon.

    When I saw the room I was grossly underwhelmed. It looked nothing like the pictures on the websites (Jetsetter/Hotel). It wasn't a bad/ugly/dirty room... it just wasn't what I expected a room that was normally $100 more per night [than what we paid] to look like. Also, I would expect complimentary robes... and not have to buy ugly $90 robes hanging in the closet.

    There was a complimentary wine reception, but the consensus  was that the wine sucked.

    Granted, the location IS prime... so I guess that adds to the the price but all in all, it could've been better/nicer.

    20/06/10 | Link | Rating: 3.0
    138. Ryan O.
    Hotel Palomar! What an awesome place to stay! Highly recommended! The only reason I didn't give it 5 stars is because we didn't eat at the restaurant so have no idea if it compares the rest of the establishment.

    OVERVIEW - Very clean hotel, centrally located, incredible staff, great service, and extra-special treatment.

    LOCATION - Perfectly located, a stones throw away from Union Square and from the BART station. We rode Bart in order to save a few bucks on parking ($42 at the hotel's lot), which was a no-brainer since the hotel was literally across the street! Awesome restaurants surround the hotel, so if you don't want to dine at the 5th Floor Restaurant, you're not automatically relegated to cabs.

    STAFF - First impressions are everything, and the staff at Hotel Palomar know this. My first experience with the staff was the night before our stay. I called in to make some last-minute arrangements and found my self greeted by the concierge, Lauren. Even at 10:30PM, she was eager to help and very enthused about our visit. I thought it was a lucky encounter but was pleasantly surprised when she was equally sweet upon our check-in the next day. Fortunately the professionalism didn't end with her -- everyone who dealt with us was on par with Lauren. The bell captain, the cleaning staff, the front desk staff, EVERYONE. Kudos to Kimpton for thoroughly training its employees on the true meaning of service and appreciation.

    CLEANLINESS - I'm somewhat of a germ-freak. I can put up with my own germs but cannot stand those of others. And if I get even the slightest sense that a hotel room has not been cleaned well, I get worse from there. That said, I felt pretty good about the cleanliness of the Hotel Palomar. Not just in our room, but in general. The lobby, the elevators, the hallway, everything was exceptionally clean. As was our room. No mold in the shower, the shower curtain didn't have any soap scum, the counters were shiny and the bed linens were spotless. Very nice. About the only thing that I can comment on is the carpeting. Although it, too, was 'clean', it did appear to show signs of wear (traffic pattern). Other than that, all was great.

    AMENITIES - The room couldn't have been better. Could have been larger, but definitely not better. From the down pillows to super soft sheets, plush towels, flat screen TV, well-stocked mini bar and the unique animal print robes. Everything was in order and exceeded expectations.

    DETAILS - There's something to be said for a hotel that breaks free of the 'norm'. Hotel Palomar goes out of the way to set itself apart from the pack. With an afternoon Lemonade and Iced Tea hour and evening Wine Hour, guests have plenty of opportunity to relax and be pampered for a bit. Years ago I watched the movie 'Made' with Vince Vaughn and others; in the movie, the hotel staff gave the guys a goldfish to keep them company in their room. What a novel idea; if only for the uniqueness of it all. I never forgot that scene, and I vowed that I would one day stay at a Kimpton property and take them up on the fish. This was the day. When my wife wasn't paying attention, I indicated to the concierge that I'd like a goldfish delivered to the room. She nodded, and that was it. Within 20 minutes of our check-in, there was a knock at the door. My wife didn't know what was going on. When the fish was brought in, she had a great laugh and immediately took a picture to post on her FB page. Made me look like a hero for being so creative. Silly, but priceless!

    BONUS - Upon check-in, Lauren (concierge-extraordinaire) made reference to the items we spoke about the night before. Namely champagne and chocolate covered strawberries. When we spoke via telephone, she indicated that she would cover the cost of the champagne and I agreed to buy strawberries. These items were delivered with perfect timing, about an hour before we were to leave the hotel for dinner at House of Prime Rib. When we checked out of the hotel, Lauren took the charges for these items off the bill for no reason, other than to deliver world-class hospitality. In the end it's a small thing, but meant the world to me.

    MISCELLANEOUS - I have a last name that is crazy hard to pronounce unless you are REALLY paying attention. Lauren went out of her way to try to pronounce it properly and even checked with other staff to make sure they would pronounce it correctly. Nice touch in contrast the many people I deal with on a daily basis who really don't care to even try.

    I won't even bother with the comparison between the staff and facilities of Hotel Palomar and those of neighboring hotels. We stopped in to see what the others had to offer and we were pleased to find out that even for the price difference, there was no comparison to Hotel Palomar. Thank you, Kimpton, and thank you, staff of Hotel Palomar. You truly made our 14th wedding anniversary special and we look forward to coming back to visit again!

    17/08/10 | Link | Rating: 4.0
    139. Tiffany P.
    I stayed here for work in June and had a fantastic stay.  Central location near good restaurants and great shopping.  The rooms were clean and nicely decorated.  There was a free happy hour and I know now for future that it is a pet friendly hotel.  There is a sweet chocolate lab named Maverick who greets you in the lobby.  He even has his own business card.  What stands out most about the Hotel Palomar (a division of the Kimpton family) is the service and service is what sticks with me no matter what.  Everyone was friendly, helpful and accommodating;  A real pleasure.  Elsie Namnath a guest service agent was especially helpful.  I highly recommend it.

    27/07/12 | Link | Rating: 5.0
    140. Katie O.
    This review is for a meeting held at the Hotel.  First of all to get to the meeting room, we had to walk to the other side of the building by walking through the hallways where hotel guests were staying at.  I don't know if those rooms were occupied, but I'd be upset if people were walking by my room, early in the morning to get to a meeting.  The meeting room didn't have it's own individual restroom, so we had to use a guest room (which wasn't occupied) across the hall from the meeting room.  I thought this wasn't such a great idea because someone would have to be in charge of the guest room/restroom keys.  

    The catering staff setting up the event were not very helpful - not all, but most.  After setting up the food in a hurry, they told us that if the room is too warm, let them know and then she left without telling us how we could contact them.  The staff didn't come in to check if we had enough beverages or if everything was okay.  By the end of the meeting, we asked if we could bring the leftover food home and the lady told us that they'll bring boxes, but we waited for over 30 minutes and we never saw any boxes - again, we had no way of contacting them.  

    For the amount of money that was spent on the meeting, you'd expect some pretty top notch service, but I was not impressed.

    26/03/11 | Link | Rating: 2.0
    141. Joseph F.
    If you are looking for a great hotel at a reasonable rate, in the perfect location then this is your place. Location is definitely the biggest draw for this place. You can get almost anywhere in the city by public transportation and/or walking. You will have access to almost all BART and MUNI lines as well as the cable cars. It is also really easy to hail a cab near the hotel. Also good news is that the hills are relatively limited here too - so for those walkers, you are in luck. The lobby is relatively small, but well kept with a great modern design. If you are lucky, you will be able to meet their director of pet relations - Maverick, who is around to greet guests (they are very pet friendly) The 5th floor restaurant is a great place to hang out. It is a beautiful space with great food and a bar with an excellent cocktail menu. This place is clearly not just a destination for guests, but for locals as well. Don't forget the free happy hour wine service in this area from 5-6, perfect to wind down before getting ready for dinner. We were in one of the basic rooms, which is exactly that. However, the bed was comfortable and everything was brand new, clean and carefully designed. We were in an interior room, so not much of a view at all. However, it was really quiet, which was a nice surprise considering the hotel is on a busy corner on Market Street. Service was great the entire time. Staff provided wonderful recommendations and tips for the area. Only thing I would say is the area once you turn left on market street can get alittle sketchy. This doesn't happen immediately (really starts getting nasty around 6 or 7th) and there is really no reason to go in that direction, but it is worth being aware of. If going to mission or Castro, just use MUNI or BART- it is so easy! Definitely recommend the hotel and would stay in a Kimpton again for sure!

    02/06/13 | Link | Rating: 4.0
    142. Xiao Y.
    Stayed here for an Anniversary getaway with my wife. Flew into SFO, took BART to Powell St. station, then a very short walk to the Palomar. Gorgeous architectural structure! Perfect location in the center of town & just around the corner from SFMOMA. We walked everywhere! (you have to check out the tasty little breakfast cafe around the corner: The Grove Cafe Yerba Buena - 690 Mission St.)

    The hotel lobby is small & has a confined, awkward feel to it - but the staff makes up for it...very friendly & down-to-earth! Our room was average-size and clean. Unfortunately we did not have a view (we were facing the open-air atrium). Overall a nice experience with a satisfactory price. Although we would like to check other SF hotels, we would not be opposed to staying here again.

    19/08/11 | Link | Rating: 4.0
    143. A M.
    My wife and I had our 5th anniversary recently but didn't get a chance to celebrate. So, for Xmas, I booked us one night at Hotel Palomar in a "Luxury King" room.  My main concern was getting a room with a 2-person jacuzzi in it, but the Palomar looked like a great hotel for a lot of other reasons; mostly Yelp reviews :)

    First: The tub.  Halleluja! It was fantastic.  It was about 4' deep, extra-wide and long enough for me to put my shoulder blades on one end and my feet on the other, stretched entirely out (I'm 5'11").  It very comfortably fit both of us and with a few candles and some soothing music (they provide an iPod dock) it really made for a great evening.  It would be nice if some rooms had a jacuzzi tub NOT in the bathroom, but honestly it didn't make a difference for us, it was so relaxing.  The jacuzzi was strong but FYI,  jacuzzi + bubbles == MOUNTAIN of bubbles, so plan accordingly and don't use much bubble mix or you'll regret it!  :)

    As an aside, I was impressed by how they'd planned ahead and fitted this massive tub with an equally massive faucet.  The firehose-like pressure allowed it to fill up with nice, HOT water much quicker than I expected.

    Second: The fish.  He was a cute little beta fish. Not much more to say there. If you stay more than 1 night, they feed the fish for you when they do housekeeping.  He was a cute little companion.

    Third: The room.  Yes, it was small.  But honestly, you're right smack on the corner of 4th and Market in San Francisco. Are you REALLY going to spend that much time in your room?  It had a comfy bed and a really awesome tub, and that's all I was looking for!

    Finally, the amenities.  There's plenty!  The honor bar has organic snacks.  They will hook you up with a wine reception, chocolate covered strawberries when you arrive if you ask.  The robes are hilarious.  The 36" flatscreen in our room was a great touch.  There's a zen garden on the roof and the concierge is very responsive.

    There were a few small annoyances that I should mention:  1) The parking was expensive!  $50 after taxes.  However I might have spent that much on taxi rides to and from places I wanted to go - and the valet parking has unlimited in and out privilege.  Also, 2) the ice machine on our floor had no ice, but that was fixed about an hour after we reported it so no big deal.

    While I'm sure this is not a 5 star hotel by "four seasons" or "embassy suites" standards, I'm giving it 5 stars because for the criteria that REALLY mattered on my romantic getaway, the Palomar delivered and exceeded all my expectations, for about $600/night less than the "honeymoon suite" at another nearby hotel.

    We're already planning our return trip...

    11/01/10 | Link | Rating: 5.0
    144. Maria N.
    Great location. In the heart of everything & yet private enough to not be bored by street noise. The rooms are good-size, with super nice beds and a big flat screen TV. The restaurant is so-so (explore the neighborhood - there are many great places nearby). The service is okay, though it is not Four Seasons. Nice wine tasting, free, 5-6PM every weekday. Overall, not bad for the price, but not my favorite place to stay either. Love it that you can get a goldfish companion for the duration of your stay! Also, dogs are welcome & wifi is free.

    01/08/12 | Link | Rating: 3.0
    145. R P.
    I love Kimpton hotels!
    Boutique hotel that has a awesome staff, very cool rooms and if you are out and about in the Union Square area the BEST location!

    More than once on our arrival the valet knew who we were - by name.  Don't know how he knew that but he did.  

    Small lobby and parking is typical SF expensive.  
    Never have tried the resturant so I can't comment.

    Rooms are super nice with eclitic little things about them that make them stand out from the usual chain hotel room.  We've had two room suites and single rooms.

    The only knock - and the reason we don't stay here anymore is the price.  It's more expensive than other hotels in the area and unfortunatly we can't justify the extra $.

    02/01/11 | Link | Rating: 5.0
    146. Julie E.
    3.5 stars overall.

    Hotel Palomar is a 3 star hotel with 5 star service.

    I spent three nights in SF for a startup tech conference. Granted, I was barely in the hotel -- I didn't even get a chance to get out the 5th Floor bar & restaurant (which boasts the Hottest Chef in America).

    **So this review is based solely on the rooms and service.**

    One of my business partners was staying at the W, which is two blocks away. I originally booked my room there but it was going to be close to $1200 for three nights -- a bit too much for my startup budget. I wanted to stay in the neighborhood and the Palomar offered a double room for $188/night. The rate, plus free WiFi (with a free Kimpton InTouch membership), plus the fact that Kimpton Hotels are one of the best employers in America, made me happy to switch my reservation.

    When I checked in, I asked if I could switch to a King room. There was another conference in town and they were booked, so I took my double room. Needless to say it was a bit underwhelming -- a slight step up from a basic Courtyard Marriott. While I was happy that it was clean and quiet, the styling was nothing to write home about. The wallpaper was coming off at the corners...the bathroom had florescent light that doesn't help anyone's complexion...and my feet hung off the end of the bed. Again, I was barely in the room and so exhausted that I slept like a baby, but I felt a little gipped out of the experience that I was anticipating.

    Thankfully, the nice people at the front desk said that I could switch to a King room for my final night. I packed up my bags in the morning and they moved them directly to the room. The King room was like staying at a different hotel. It was much bigger, more comfortable, bigger TV, with a view of 4th Street. I was much happier with that room and they kept me at the same rate, which was nice.

    The people at the front desk couldn't have been nicer or more accommodating at check-in and check-out. I got to meet the Pet Ambassador (a gorgeous chocolate lab); they offered to print my boarding passes; and generally wanted to make sure my hotel stay was a good one. And it was.

    I don't know if I would necessarily stay there on a vacation to SF, but for a business trip it was just what I needed.

    27/02/11 | Link | Rating: 4.0
    147. Lynto L.
    Very clean rooms.  Service is very attentive from housekeeping to front desk to bellmen.

    I did have one issue - there was a water leak of sorts in the room(s) above me.  We found out about this when we returned to the room and found our clothes dripping wet and water coming out of the light fixture.  They immediately moved us to a new room (smaller than the existing room, though) and gave us one night and one continental breakfast for free.  They also paid for laundry although one garment actually required dry cleaning - minimal damage so we didn't complain to staff.

    The location is great - near shopping and BART (public transit), so you can get by without rental car or cabs.

    I'd go there again, even with the troubles I had.

    30/12/11 | Link | Rating: 4.0
    148. Amy E.
    I loved this hotel when I stayed with my sister and friends. Clean and newer hotel.

    30/12/12 | Link | Rating: 5.0
    149. Elena I.
    4 of us stayed here in 1 huge standard room.......and it was very comfortable. The room was simply decorated, and very modern and clean.

    The good:
    Nice bar, decent happy hour, friendly and creative mixologist behind the bar.  She makes a killer version of the classic gin and berry cocktail, the Pimm's Cup.
    Wine hour at 5-- if you check in late, they'll give you vouchers for a glass of wine.
    Good, strong coffee in the morning, and hot chocolate in the afternoon. (Check the lobby, by the desk.)
    Convenient location for shopping, bar hopping, and exploring Chinatown.
    Sound proof walls.

    The bad:
    Expensive parking!!!! There's cheaper parking in the public lot a few blocks away. Just ask the valet.

    The ugly: Do NOT book through Hotels.com . They were not clear about the parking fees. The receptionist said that if you contact the hotel directly with hotels.com's price, they will match it. We will do that next time.

    PS: skip the $20 bagel from room service, and go outside to the corner of Market. There you'll find steer vendors selling warm, fresh churros coated in sugar and cinnamon, for  $2 each.

    21/02/11 | Link | Rating: 4.0
    150. Steve G.
    Found this on a "Hail Mary" (i.e. "What do you have with four stars and is nearby?") Hotwire search when we left a Giants game on a Friday night. Great location that touches on all the key downtown hotspots, such as Union Square, SOMA, and just a few blocks to ATT Park, the Embarcadero, and the Civic Center. A bit confusing to find, valet parking (though there is a less expensive option of a car "hotel" one half block away), gorgeous decor, courteous and professional staff, spacious rooms, and an atmosphere that suits both families and singles. Not sure I would be willing pay the list price $430, or so, but AAA, Hotwire, and other discount brokers, should make a room more affordable $200, or less.
    Tip: For bargains, search on Hotwire, or other brokers, for Friday, or Saturday night stays in Financial District four star hotels- San Francisco is relatively small and has abundant transportation, so you should feel comfortable staying most anywhere, and, on weekends, these four-stars should cost the same as some of the flea bags closer to popular tourist spots. Just avoid weekend stays, even in the Financial District, when there are major events happening, for example, last Sunday was the AIDS Walk and the city was crowded Saturday night and Sunday.
    Oh, Kimpton Hotels accept pets! We really wish you could screen Hotwire hot buys for "pets-accepted" before one pays for it. Are you listening Hotwire?

    16/07/12 | Link | Rating: 5.0
    151. Meghan S.
    It's no Four Seasons but it was still a very nice stay. The staff was very helpful and kind. The rooms are nicely decorated and the beds are super comfortable. The bathroom had an amazing jacuzzi sized tub that we took full advantage of.

    The workout room had inopperable equipment which I found kind of lame. Get your stuff fixed dudes.

    Overall nice stay and fantastic location.

    13/09/11 | Link | Rating: 4.0
    152. Kirsten O.
    Love going to San Fran for a quick night away with the bf. Traveling is our thing, and even if we do it in our own backyard, we like to stay at cool places.... in great locations.

    The rooms are clean, cozy, and some of them have great views! Our view was good, not awesome, but definitely was fine. Love the wine reception every evening, and we happened to luck out and come on a night where it was for 2 hours instead of 1! Score!

    The one thing I am so-so on with this hotel, is the location. Sure it's near many great spots in SF, but it just feels a bit seedy when you walk outside near Market. I expect that of the area, so it wasn't a huge turn-off for us, and like I said - it is a great location.

    Their service is great, and we loved how they greeted the dog guests! Little bowls of water and a board welcoming them w/ their name! Adorable!

    Definitely recommend!!! Have fun!

    12/05/11 | Link | Rating: 4.0
    153. Kelly M.
    LOVED this hotel. I stayed at Hotel Palomar with friends to celebrate my graduation from USF. I found Hotel Palomar on hotels.com and got a great deal.

    The staff was fabulous: friendly and so helpful. The room had an amazing view of Market and Stockton. The shopping in Union Square is great. And the hotel was located on top of one of my fav stores! The room was clean and spacious enough for me and my friends. It also features a surprise in the robe department! The location of the hotel was pretty perfect: right in the Union Square area and a quick/cheapish taxi ride to some hot night spots in the city. Great hotel!

    Some people on hotels.com complained about the parking situation, while the valet parking is a bit pricey ($45) it is rather convenient. Also the cars are safe and secure in a lot and when you're ready to leave you go downstairs to a nice waiting area where the valet presents you with your car. Plus the hotel will hold your bags after check out and even put your bags in your car so that you can be on your way quickly.

    The only trouble we had was finding the place initially, but the concierge David was sooooooo helpful. Once we spoke with him finding the hotel was easy peasy!

    22/05/11 | Link | Rating: 5.0
    154. Matt R.
    This hotel ROCKS. My rate was $119 for a Sunday night. Can't beat it- it's in such a great location.

    Nice King room with the deep soaker jet tub. Nice size room with a view over the street. The Bathroom was larger than some rooms I've stayed in at other SF hotels.

    Free shoe shine service is great. They picked them up at 8pm and left them at my door at 6:30.

    Folks at the front desk were nice and let me get a 1pm check out.

    Free Internet for Kimpton Members.

    Stay at this place. It's nice and for the price and area- connot be beat.

    11/05/09 | Link | Rating: 5.0
    155. Howard C.
    Free. Free. Free. That's what this place is all about.

    Orange flavored water or strawberry flavored water? Why not both?

    They had these stationed in the lobby and they were seriously the best things about this hotel. The only sad part is that after a dehydrating night at Elbo Room, I came back to the hotel at around 12ish am to find that they had cleared out the water! Good thing I stocked a can of sparkling water in my room from earlier.

    Free newspaper in the mornings. Free wi-fi any time of the day. Free coffee in the mornings. Free wine from 5-6pm everyday. Free animal-themed bath robes and slippers. And more importantly free smiles.

    Yah everyone is way too friendly. It makes sense during mid day, but at 630am in the morning? - no one should be as friendly as the staff.

    Now if only the rooms were free...

    04/04/11 | Link | Rating: 4.0
    156. Jim D.
    I highly recommend this hotel for its excellent service and very nice suites.  The suite we had featured two 42 inch LCD so you could watch sporting events or action flicks such as Transporter 3. OK,  I'm kidding!!Nice appointments in terms of furniture and color selection, a jacuzzi tub and shower plus these bathrobes that would not quit. Not the typical white terry cloth robes but these special ordered ones with animal prints. I have pictures but sorry can not share them. A nice California king bed with nice comfy pillows.

    The desk service was great, very friendly bell hop and the parking attendant was exceptional. In most parking garages you pay $50.00 for parking, here is the extra something....my car was washed. Yes I went to the garage and the car was shiny.

    To note....the location is close to market street shopping, the cable cars, and the Metreon.

    09/02/09 | Link | Rating: 5.0
    157. Justin L.
    The hotel staff here is amazing! I honestly don't know what I would have done without them. I spent a weekend in San Fransisco to support my friend in a show/performance on a Saturday night so I had the rest of the weekend to explore San Francisco on my own. I am super thankful that everyone on staff there is knowledgeable about the city, things to do, public transportation, and streets to avoid (especially at night).

    They are also very accomodating. Whenever I had a request it was taken care of immediately and when there was an issue they had a solution.

    What was most perfect about this hotel though was the location. Location Location Location! Literally one block from the BART station (which connects to the San Francisco airport) and it was close to all public transportation (MUNI, bus, cable car, trains, etc.) and you can even walk to many places since you are pretty much in the heart of SF.

    Now I will be honest, the price to stay here is a little steep, but so are all the other hotels in downtown San Francisco. So if you want a nice hotel in a good location, you have to pay the price! I did end up getting a good deal for my stay here through a discount website, but I let the staff know upon my leaving that I will be staying there the next time I'm n SF - even if there is not a deal available.

    Stay here if you care about staying in a nicer hotel with an awesome location (I don't do crappy hotels/hostels and I NEED to be in a safe neighborhood) - you won't regret it.

    09/02/12 | Link | Rating: 5.0
    158. Steph G.
    Years ago, a friend of a friend was staying here, and I happened to go up to the room to visit. I thought the room was ok, but pretty small, which is probably the norm around San Francisco, especially in Union Square. I looked around at several hotels, including the Nikko, Marriott, Four Seasons and Ritz for a place to stay. But this was the only hotel in which I could find a jacuzzi in room for less than 300. I stayed here on a Sunday, for one night, after staying with some family the night before. I was extremely glad that I selected this hotel. We got the luxury room, and signed up for the loyalty program, which gives you free internet and up to $10 worth of products from the honor bar. We checked in around 5, and the gentleman who helped us was extremely courteous, though he did talk rather fast, so it was hard to pick up everything he told us.

    This hotel is wonderful. It has a fantastic location, very close the Metreon and SF Centre, and across the street from the Marriott. Since we booked the room with the hot tub, we automatically got a view of Market Street, which was nice, but meant that we could hear some of the street performers below. To give you an idea, there was a very loud drummer on Market street, right above our room. We were located on the 8th floor, and even with the extra panel of glass that was there, you could still very clearly hear him. It wasn't too bad because he did stop before 8pm, otherwise I might have gone insane. The desk person later told me that we could have called down and they would have asked him to stop.

    The room itself is pretty small, 350 square feet. Aside from the bathroom, there was nothing extra special about the room itself. However, I did like how this hotel does cater to your every need. They have an honor bar, which includes more than food (toothbrushes, maps, etc). They also have a number of items stocked, and you can ask for them simply by calling down to the front desk. They serve free water on the lobby, and free coffee in the morning. They also deliver a free newspaper (offer several selections), if you are a member of their loyalty program. They have a wine hour at 5pm, which was very nice, and they also offer 24 hour in room dining. Of course, being in the center of Union Square, you don't really need it. The room also comes with a DVD player, and there is a rental kiosk right inside the Walgreens, which is around the corner from the hotel.

    Other than the sound of the musician, the place was very quiet. We were located at the end of the hallway, so that might have been the reason we didn't hear anyone else. The bed was very comfortable, though I have experienced better. there is a temperature control inside the room, which is nice, since I don't think most hotels in the city offer air conditioning. The wifi was ok, but we didn't use it for much. And the hot tub was amazing!

    05/09/11 | Link | Rating: 4.0
    159. Rob G.
    I had stayed at the Palomar in Philly and it was fantastic. I was really looking forward to spending 5 nights at the san fran Palomar.. wow it is amazing how one property can be so nice and the another property be so bad.. I will never stay in a kimpton property again after my experience in san fran.. way too many problems to list them all .. I will mention a few.. room was not clean.. shower was smaller than small. Front desk staff was disinterested .. and what bothered me the most is that I contacted kimpton corporate as well as the property via e mail  after my stay to inform them of my dissatisfaction ..and have not received a response .. from either..  I just want to give others a heads up .. you may want to stay elsewhere .I am done with kimpton.. they can have there " boutique " properties.. I will seek a consistent company like LHW properties any day..

    20/10/13 | Link | Rating: 1.0
    160. Ben A.
    Out of all the hotels I've stayed at in downtown San Francisco, this is my favorite. And I've stayed at quite a few nice hotels, including Hotel Nikkio, the Omni and Clift.

    The reception desk is at street level and is quite plain (it's simply a desk and a bank of elevators), but don't let this first impression fool you. The rooms are great, very modern, and very clean. The staff is friendly and let us check in 2 hours early. Plus, they provided us with a complimentary brunch at the hotel restaurant.

    All in all, this is the perfect hotel for a weekend in the city. You're a short walk from Bart, minutes from Union Square, and a quick cab ride from AT&T park. The only downside is the price, but it's worth it (especially when you factor in how amazingly quiet the interior is, it's almost like an oasis in the middle of the city).

    10/10/11 | Link | Rating: 4.0
    161. Laila P.
    First of all, the fact that Priceline is advertising this hotel at four stars is a crock of shit. This is NOT a four star hotel. This is barely a three star hotel and I would have given it a 2.5 if you could do half stars on this page. Honestly, I've had nicer stays at box hotels with two stars ratings.

    The check-in process took forever. Additionally, it took FOREVER to get our bags. I EVEN OFFERED TO CARRY MY OWN IF IT WOULD BE FASTER. Instead I was told not to worry and the bags would be up within10 minues on the bellmans regular route. Normally, I'm a patient person, but 50 minutes & THREE phone calls later  to find out what the fuck is taking so long to get my bags, you can understand why I was feeling irritated. I had explicitly told them we had dinner reservations and I needed my things so I could shower and get ready. To completely ignore that special request is NOT four star service.

    I really really really wanted to like this place because I'm starting to have a serious vendetta againts boutique hotels. I hoped my first Kimpton experience could turn it around. Unfortunately, not so.


    *They wouldn't deliver the coveted gold fish everyone seems to be raving over.
    *The Qbert floor was not nearly as exciting as other Yelpers make it out to be.
    *We stayed here on a Saturday night and it was noisy as all hell about the time people were coming back from the bars. I could hear doors on our floor slamming in addition to the doors on the floor below us.
    *The zen garden they advertise is not viewable from anywhere but the interior guest rooms.
    *They asked me if I wanted one bed or two, I said one... surprise surprise, they gave me two doubles?!?!?!?! My boyfriend and I practically had to sleep in the two beds since we couldn't even get a goddam queen. A double for two grown adults? Really? I haven't slept on a double since I was a child.

    PLUS! The overnight desk lady sucked. Totally completely sucked. Bad info all around. She had us walking all up and down Market Street in the middle of the night to these phantom beer stores she kept mentioning.

    Room service and parking more expensive than the Westin and W? Ludicrous!

    There are many hotels which I have happily landed on via Priceline that after booking at extremely low rates, I would actually call and book through the hotel directly because I enjoyed the experience so much. This place is not one of them. I would never willingly stay at this property again. Even if they do let you wear one their stupid animal print robes.

    It wasn't that awesome.

    28/04/09 | Link | Rating: 3.0
    162. Paty G.
    Great experience. Arrived on Saturday Two hours after check in to find out our room wasn't ready. Apparently the previous guest checked out late and the room was not cleaned. I gave them five stars because Lauren tried to get us a free room upgrade (and to set us up in a regular room while ours was cleaned) but due to gay pride being that week I guess they were fully booked. To make it better she gave us three vouchers for free cocktails and a voucher for continental breakfast (which was yummy).  

    Our room was on the fifth floor a very convenient location and was clean very nice. Our view was of market street and we actually enjoyed a bit of the parade from our room. Our room had a jacuzzi which was big enough for two and the pillows were just as comfortable as the bed. They also provide two free robes (cheetah style) during your stay for your comfort.

    I signed up to be a kimpton in touch member (it's free) which allows u to personalize what things u like during your stay and you get two items from the mini bar (up to $10.00) for free. The staff was polite and accommodating. It's close to a movie theatre and lots of shopping nearby.

    Parking was $45 bit pricy but typical of San Francisco with private parking garage and unlimited in and out privileges.

    They are pet friendly and I thought it was cute how they welcomed the dogs with their names written on a board and had water bowls for them.

    I really enjoyed my stay here and if you follow them on twitter find the password for the month an they give u some kind of treat at check in. I highly recommend this hotel.

    26/06/11 | Link | Rating: 5.0
    163. Chantelle D.
    I am a big fan of the Palomar in DC, and was very excited when Priceline hooked me up with its San Francisco cousin for $100/night.

    However, let me preface my review by saying as I got to JFK in New York to head over to SF for a WEEK, I realized not only had I left my laptop on my desk, but my credit card there, as well. Credit-cardless, I had my colleague read me out the number which I scribbled on a post-it note and handed over red-faced to Chris. S at The Palomar. He didn't bat an eye. He helped me fill out an authorization form, got me a room key and told me to just have her fax a copy of my credit card and not to worry about a thing. How nice is that? It's always that exceptional customer service that makes a HUGE difference.

    Additionally, the rooms rock. Spacious with comfy beds and duvets, L'Occitane products abound in the bathroom, and a killer view of Union Square. I've taken them up on the free morning coffee and free wine Happy Hour, too and can attest that those aren't bad touches, as well. Additionally, the location is pretty phenomenal whether you're working in SOMA, hitting up Moscone for a conference, or just shopping in Union Square.

    Move over Intercontinental, I pray that Priceline hooks me up again with some Kimpton love on my next trip.

    14/05/09 | Link | Rating: 5.0
    164. Marie S.
    We love Kimpton Hotels.  Our stay recently was no different.  Hotel staff is very accommodating .  We have brought our dogs to different properties many times.  I will comment on one situation that happened with room service.  One night we ordered a pot of tea at about 1:30am and asked for honey and lemon.  Well the waiter brought a pot of hot water, 2 cups and tea bags.  No sugar, honey or lemon.  He said he couldn't find them.  Thought it was odd, but whatever, everyone is entitled to a mistake once in awhile.  We have found with room service at Kimpton you have to be very specific and a little aggressive.

    14/01/13 | Link | Rating: 5.0
    165. Ken N.

    That's just another way of saying your wallet will suffer. Retail on these rooms are no joke so make sure you search for deals. I definitely wouldn't pay the full price tag.

    This is the modern/contemporary Kimpton property which I prefer over the victorian one, Serrano. The Executive King Room was very well appointed. Beds were comfy but pillows were way too soft. They could definitely get rid of those ugly cheetah/zebra robes though.

    Valet parking is $45+tax which is more than most hotels in SF (usually $40 flat). You can opt to park the car yourself in the same garage a few floors lower which is about $32/night but the garage is locked down from 10PM-8AM. Valet allows you to get your car 24/7.

    27/06/11 | Link | Rating: 4.0
    166. Jay W.
    1st night was ok.  Stellar room service.  Coffee and rolls were advertised the next morning, but no rolls showed up?!?  They also ran out of coffee and it took a fair amount of time to replenish.   Valet service was pretty good overall, but they did have trouble getting my initial park job taken care of.  2nd night:  About 9:30 pm I kept hearing metallic, moving noises and found out an hour later that the Old Navy store next to the hotel had been stocking inventory?!?  Security did help me move to the other side of the hotel at 10:30 pm, however.  No rolls the next morning again.  
    Would I stay there again?  Only if someone else was paying for it.

    03/03/12 | Link | Rating: 3.0
    167. Art M.
    Very clean and well appointed rooms.
    Perfect central location without any of the street noise.
    Friendly and helpful staff.
    Beautiful and comfortable 5th floor lounge.

    Hotel Palomar is an ideal place to stay if you're planning a trip to SF.

    Valet parking is available but I recommend parking your ride down the street at 5th and mission and then using SFs world class public transit for the duration of your stay.

    03/10/11 | Link | Rating: 5.0
    168. Eileen C.
    These rooms are HUGE! Why have I been staying at the shoebox over at Harbor Court all this time? Oh right, because this place is a stone's throw from the Tenderloin district (which I like to refer to as the Scariest Place on Earth. Did you know taxis don't even STOP for you when you're walking through this neighborhood? With all the dodgy people we passed, I'm surprised we made it through alive. Lesson learned: Do not start walking in a "general direction" in hopes of scoring a cab without first consulting a map!)

    Again, it's a Kimpton so being pet friendly comes with the territory. Great location (just be leery about heading *west*), comfy rooms, extremely nice staff.

    19/12/11 | Link | Rating: 4.0
    169. Stefanie H.
    I helped plan a small evening event here and the staff was wonderful.  The event planner was an exceptionally friendly man who made certain that everything was ready to go when we got there.  

    If you're doing a meeting on a budget, Hotel Palomar is an especially good choice because they won't force you to use their catering staff.  We brought in our own food, drinks, and projector with no problems. The bar was also right near the conference room, so it was very handy for people who wanted something more than basic soft drinks.

    I didn't stay the night at Hotel Palomar, and I didn't try the restaurant - but if you like trendy, dog-friendly, boutique hotels, you'll love it.  The lobby is very calming after stepping off the busy San Francisco streets, and it's very close to Moscone Center if you're in town for a conference.

    17/07/10 | Link | Rating: 5.0
    170. flo c.
    Hotel Palomar was a great choice for us in SF and I wouldn't hesitate to recommend them to anyone else looking for a place to stay with their pets. Some hotels claim to be pet-friendly but all they do is charge you extra every night for the privilege of travelling with your pet. Hotel Palomar, part of the Kimpton chain, doesn't charge you extra and provides amenities for your pet, including a dog bed, dog dishes and bottled water. In the lobby, they even have a doggy level drinking fountain (and fruit-infused iced water for the humans). Best of all, they allow you to keep your dogs unattended in your room, as long as you leave your contact information at the front desk and sign the liability agreement. This aspect is really one of the most compelling reasons to stay at a Kimpton since it's really quite inconvenient to have to bring your pets literally everywhere you go. It is nice to have a meal inside a restaurant once in a while, as opposed to being out on the sidewalk or patio. We kept ours in their kennels though Kimpton doesn't stipulate that for unattended pets. It was more for our peace of mind than anything else.

    We were concerned that the walls and doors would be thin, but we were pleasantly surprised to find out that this wasn't the case. We didn't hear any other pets or people during our stay and despite staying in Union Square during the busy holidays, we didn't really get much in the way of street noise, though perhaps that's because we were on the highest floor. The rooms are spacious and comfortable for the price and SF isn't a town where you spend your days cooped up inside anyway. I'm personally not a fan of animal prints but that is a Kimpton "thing" so I can appreciate it for what it's worth. They provided a yoga mat and a sturdy umbrella, amongst other things, in the closet. They didn't have L'Occitane products in the bathroom when we were here, although the other Kimpton location we stayed at did.

    Palomar's staff really excels at customer service and all the staffers were pleasant and helpful. With our secret word (check out Kimpton's Facebook or Twitter pages for the word, which changes monthly), our surprise included a chilled bottle of pinot grigrio and the cheese and fruit plate. Just the cheese plate alone is priced at around $14 (I think) from their room service menu, so this was a very unexpected and pleasant surprise indeed. I was expecting something small and trivial like what other companies would give away, such as a stress ball or a reusable shopper, so this was beyond what we could've expected.

    The only thing that was a bummer was the price of parking, which was about $45/night. However, this is to be expected since we were in Union Square and all parking is at a premium. However, it's worth the peace of mind to have our car safely tucked away in the underground garage. We drove into town so we really couldn't avoid having to park our car, but if you can get a shuttle from the airport, you can make do with just public transportation since Palomar is in a convenient location in Union Square. We only pulled out our car once when we were there. It was faster and easier to just use the public transportation, which is quite easy to navigate especially with Google Maps.

    For those of you planning on staying here (or any Kimpton hotel), be sure to sign up for the InTouch program. You rarely get emails from them and with this program, members get free wifi (and the signal was good at Palomar) and up to $10 from their honor bar, which is another awesome perk. Here at Palomar, $10 was actually enough to get two decent items, including drinks, snacks and OTC medication.

    03/01/13 | Link | Rating: 5.0
    171. Dianne M.
    Great hotel in a great location.  The staff are fabulous - very friendly and accommodating.  The room is spacious and comfortable. Valet parking is in the hotel, so there is no long wait for your car.  It is located steps from shopping, the BART, MUNI, and buses, and a within a short walk to Union Square, Moscone Center, Metreon, and Yuerba Buena.  And they are pet friendly. Highly recommended.

    30/03/13 | Link | Rating: 5.0
    172. LaDee H.
    Not worth the price for a hotel in the downtown San Francisco area!!

    28/04/13 | Link | Rating: 3.0
    173. Alyssa S.
    Classy modern contemporary hotel. Convenient location for meetings and conferences. Would definitely stay here again!

    28/03/13 | Link | Rating: 4.0
    174. Charlie C.
    This was the worst hotel experience EVER!
    There are so many BAD things that happened over 3 nights, so I have to list them:
    1. They lost my reservation so I had to wait over an hour to check in (after an 8 hour car ride!)  
    2. After all this, they put us in the very back room - next to the service room - very loud!
    3. Since we booked through Kayak, they would not give us Kimpton In-touch points for our stay !
    4. At 4am, a service person (dressed in uniform) walked in to our room - without knocking! Startled that we were in the room - he quickly left - after we told the management about this, they said they don't know what happened.  
    5. Since our reservation was all messed up, the hotel valet would not release our car to us since they didn't have our room number in their system... we had to wait 30 minutes to get our car (which was parked 20 feet from the valet stand!)... and we were paying $45 per day to park our car!
    6. On our 2nd night, housekeeping didn't refill us with any new soaps or towels.
    7. I had a gift bag full of birthday presents sitting on the table, after our room was serviced, the bag disappeared.... we put in a complaint then went to dinner... upon our return we talked to the front desk and they said they don't know anything about our bag and couldn't help us.... when we got to the room the bag was back on the table - I believe they must have found it and put it back in our room...

    Overall, this was the worst experience I have ever had at a hotel.
    I have been staying at Kimpton hotels for the past 5 years, but after this experience, we will not be staying at Kimpton hotels anymore.

    06/08/12 | Link | Rating: 1.0
    175. Stella R.
    I stay at kimptons all the time and chose the Palomar because of my general affinity for the chain and mostly good experiences at other kimptons in the past. I ended up having a pretty mediocre experience there this time, mostly because of a cluelessly run front desk/guest services dept.

    The rooms are fine - normally sized for the city and clean and comfortable - a couple of light bulbs out but whatever. In the middle of my week long stay a pipe ruptured (I assume - because it sounded like a decent sized waterfall) 2 doors down, and that entire afternoon there was yelling, screaming, flooding and running around outside my door. It's my fault I was hungover that day (thank you San Francisco awesome nightlife) but I could not understand why they couldn't just shut down the water main to that part of the hotel and calm down. ANYWAY, for the rest of my stay I was staying in the middle of a construction zone -baseboards ripped out, huge loud blower running all day long for several days, shop vacs, ladders, hammering, plastic curtains, etc.  Fine - I wasn't there very much, but there was not a single call or inquiry from the hotel asking me if everything was OK considering my new set up. That's just wrong.

    I will sum up the rest of the low ranking reasoning in bullet points:  

    1. Housekeeping seemed to come in the morning when you were there, and sometimes as late as 3 when I was out all day and wanted to go in and shower - ?

    2. Fifth floor (the previously famed restaurant) has become pretty pedestrian with respect to food and bartending, and it's overpriced.  

    3. The bellmen and door guys are great.  They are the only reason I am giving a second star.

     4. I called at 4 pm (aka not busy) for room service once, got sent to the front desk who said they would have someone call back, and no one ever did.

    5. Someone from the front desk called me to tell me my car had arrived and was pretty snarky in notifying me that they'd called several times and left messages. I had been there all morning - not one ring and no message light, so I don't know what he was (or should have been) smoking.

    6. I got breakfast to the room my last morning as I was in a hurry, and wished I hadn't - the worst espresso I've EVER had (including gas station machines) and a shameful breakfast sandwich with tough bread, dry potatoes, droopy eggs, no seasoning and a Depressing presentation. 30 bucks not well spent.

    Won't be going back. But it is nice they allow dogs, and the resident chocolate lab is sweet - he should be answering their phones and doing the paperwork.

    24/10/12 | Link | Rating: 2.0
    176. Bianca C.
    super nice hotel and right around the corner from westfield and shopping along market st. i had a king room and it was super nice with the typical tv and desk and stuff, and massive windows that look out onto a roof. i'm really close to the restaurant  and lounge and fitness centre and the staff was lovely. there's no tea/coffee station in the room which i have never seen before, but they do offer complimentary tea/coffee at the restaurant in the mornings, so i'm not sure if its a cost thing or just part of their image. wifi is free but need to sign up for an account

    03/02/13 | Link | Rating: 4.0
    177. Nakissa G.
    Who doesn't love a Kimpton hotel.  From the leopard print bathrobes, to the swanky amenities, this place does not disappoint.  We had a staycation here a few months back to celebrate my 30th birthday, and the staff was super sweet and accommodating the whole time.  From helping us bring up room decorations, balloons, drinks, etc. for our pre-party in the room (no questions or judgements either!), to sending up some cupcakes, wine, and a handwritten card later that night - the staff made us feel very special.  The suite was bigger than expected and the location was so central it was easy to get anywhere quickly.  Highly recommend the Palomar for SF resident's and out-of-towners alike!

    21/05/13 | Link | Rating: 5.0
    178. Rick B.
    We've stayed at Hotel Palomar a few times now and will be back very soon (next month).  The three best things about Hotel Palomar are LOCATION, LOCATION, LOCATION.  Ok, to be fair, it is also a nice boutique hotel with good service, nicely appointed rooms, comfy beds, fairly quiet setting and reasonable prices (check the internet for deals as prices can shift dramatically).  But the main reason to stay here is the hotel's location just blow busy Union Square and immediately over the Metro and BART station.  If you have a car with you, prepare to be fleeced with the usual, over-the-top, city parking fees.  But if you come by plane, train or taxi and need a centrally located place to stay, this is it.

    No, the Palomar doesn't offer the huge gym, massive lobby or top floor lounge vistas of the Marriott across the street, but it isn't that kind of place anyway; it is much more intimate, quiet and subdued.  

    As an added bonus and though these things can change with a single shift in personnel, two visits ago I had the best ever rye Manhattan in their 5th floor restaurant.

    The only downside to the Palomar, for me at least, is that we had a really tiny room on our last visit to SF (Rm #833).  It was still nice and very quiet, but I felt almost claustrophobic in there and since the windows don't open, we had to run the AC the whole time.  Also, the person who checked us in said the room overlooked their "Zen" garden.  In actual fact, the room looks into a massive (almost prison-like) courtyard and down onto a rooftop of huge air conditioning units.  The "Zen" garden was visible only at a sharp angle - not very Zen if you ask me.  We got in there and I thought it would be ok for our three day stay, but I'll ask for a bigger room the next time.

    12/05/12 | Link | Rating: 4.0
    179. Janine R.
    Hotel Palomar and Hotel Monaco both being Kimpton hotels with similar prices and both being in San Francisco led me to believe that they would both wind up with similar ratings, yet when you lookie there is a two star disparity in the rating.

    Like most places and people I critique, the HP started out with a certain number of stars in my head based off of appearance, my mood, etc. Having just come off of a 7 hour Los Angeles to San Francisco flight/train ride, I was pretty happy to see my final destination and I gave it four stars. These stars wobbled as I compared the tiny, dim lobby to the spacious lobbies of some other hotels, but stood firm when I saw that they had hot chocolate ("just for me", I thought!!) with do it yourself whipped cream (homemade in the fancy container), marshmallows, and chocolate pieces.

    Again, my stars went wobbly when I saw the room, it was beautifully decorated, yet a bit small for what the bf says was (after taxes) nearly $200 per night. The stars felt a bit more steady when I saw they had Aveda shampoo, which is what I use at home.

    The bed was super comfy, there was a flat screen TV, and a super cute zebra robe that I would love to have at home. Strangely, the minibar was locked...as in, hungry me could not get in :( But there was a coupon for two free items. MEAN!

    Ladies and guys with long hair, for some reason the blow-dryer in my room, while a standard hotel blow-dryer seemed particularly adept at eating my hair and destroying it. So watch out for that.

    A cool service that they have is that they will print out your boarding passes for you, if you happen to be flying. The hotel is right by a BART station, as well as bus stops and a big, dumb, fancy mall that people seem to like.

    The service here was so extremely friendly and attentive that I really wanted to give a better review, however, aside from my one-time hot chocolate, I found it impossible to get a drink in the hotel at any other time. I went to the lobby for more at one point and it wasn't there, so I went to the restaurant at 11am on Saturday and it seemed to be closed.

    The service was definitely the standout feature of this hotel. See picture of the director of pet relations!

    16/02/10 | Link | Rating: 3.0
    180. keith p.
    Wow what a swanky little place!!!

    this is just a review for the 5th floor bar and lounge!!!

    My Best Friend invited me here for one of her awesome little happy hour events... I swear she always picks the best places!!!

    So I get there... so easy from BART... simple to find too!!!

    Get to the 5th floor and my other good friend was already there... sitting at this massively over sized, granite table...with these huge somewhat comfy chairs that dwarfed the average sized person...

    The wait staff was very friendly, but I got the feeling our server was the only one working that night cause it took awhile for us to receive the drinks we ordered...

    The food looked so Delicious.... too bad I did try any cause I had already eaten... although I will definitely go back just to try them for myself...

    I only had one gin martini that I nursed the whole night and my friends Janice, Karen, and Susan ragged on me the entire time(loved the attention though, lol).... :)

    All and all I had a wonderful time meeting more of these incredibly friendly Yelpers.... Jason, Jill, Jen, Peter(again), Darryl, Hanna, Ting, Kevin.... i think i got everyone....

    Holy shit!!! Last but certainly not least my friend David...

    Thank you all so much for making a newbie like me feel welcome....

    02/03/10 | Link | Rating: 3.0
    181. Alexander R.
    This isn't what I want from my hotel experience. Maybe a few years back it would have been tight but now? Like, it's the attempt to be slick and fine but it's the result of stingy and irritating.
    Door was lazy, desk was self absorbed and those are the face of the hotel, I'd hate to think what the manager is like, must not give too much care. I don't know if the Hotel Palomar has bed bugs but I suspect it may have by the scratching going on when I tried to sleep. I don't know if I could come back here, don't think I want to even try it. Hopefully though it was just my bad time and not what everybody else says.

    23/12/11 | Link | Rating: 2.0
    182. Kathleen C.
    Loved it!

    I visited San Francisco with friends and we stayed at the Hotel Palomar for one night.  This hotel was so adorable and the staff was excellent.

    We arrived early and our room wasn't ready.  They not only held our luggage, but upgraded us to a larger room.  

    The room was spacious and clean with really comfortable beds.  I didn't use the workout tv channel, but that was a nice touch.  The bathrooms were nicely equipped (yay for good smelling bath soap!).  Towels were nice and large.  

    My absolute favorite thing, though, was the morning run.  At 7am, you can choose to do a morning run with hotel staff (thanks Tiffany!).  I really enjoyed being able to get out in the city - when I normally probably wouldn't have chosen to run outside alone.  She made the run to my pace and distance.  I had such an enjoyable time (plus, she humored me to take pics along the water!).  

    This spot was super nice...free coffee, wine receptions at night.  Definitely a super hotel.  I can't wait to return.

    19/04/11 | Link | Rating: 5.0
    183. Allan L.
    For the money, there are far better hotels in the area... Even within the Kimpton family... I have mixed thoughts about Hotel Palomar given the inconsistency of their customer service.  Although the staff was only passable at the most as we checked in, checking out is a different story.  It seemed like we were in a different hotel.  Completely 180 degrees turn around on their customer service.  They were attentive and approachable and made us feel as they were there to make us as comfortable as possible... Kinda weird how night & day it was.  We wished it was like that for our entire stay.  That would have probably earned them 2 additional stars.  

    As for the hotel, it is what you expect from the Kimpton chain of boutique hotels.  We have been to others and this one is probably rated mediocre compared to other Kimpton hotels.  Little older, but what got me and is probably my fault of not complaining, is their toilet.  Damn thing was making some hissing noise for a couple hours one night.  I was so tired thinking to myself that it will stop soon.  It did stop just in time when we were supposed to wake for our busy day ahead.  Oh well...Minus one star.

    One of the reasons we decided to stay here was for their wine reception, or the lack of.  Don't get me wrong, there was a wine reception, but the pour was like a wine tasting.  Less than a quarter glass each time.  Had the feeling uneasiness due to the many rounds I needed my glass refilled double fisting!  If wine is not your style, then this should not be an issue.  They do have a bar on the 5th floor.  Not cheap, but I guess if you got the cash to blow in this hotel, $20 a shot would not hurt.  We should have listened one fellow yelper recommendation of a bar down the street.  That was my bad.

    Location was right next to the Westfield shopping center.  This would not be a good location if you never driven in the downtown area.  They got one ways, and no left turn signs, no right turn signs, no left & right turn signs, and bus only signs that get you confused enough to make your head turn, if not honked by the buses.  You get a lot of foot traffic.  The good the bad and the ugly of people you will encounter as you walk out the hotel.  

    Bottom line is that we would not stay here again due to the many choices available.

    Oh yeah $50 for parking...quite steep but probably average priced in the area.  The good thing is that you pick your car underground away from all the traffic.  You can take your time to load especially if you have kids...

    22/02/12 | Link | Rating: 2.0
    184. Anthony N.
    (3.5 stars)

    Hotel Palomar is a very solid (though maybe not spectacular) hotel.  It has good customer service, clean rooms (as well as a stylish contemporary design), comfortable beds, comfortable room temperature, good showers, and an attractive exterior.  It also has a pretty good location just south of Union Square.

    While the rooms are nice, this boutique hotel does not offer much in terms of a view or amenities.  So if you are looking for a hotel where there is a lot to do in the hotel, you may want to look elsewhere.

    We got a pretty good deal through Expedia, but their regular rates are a little bit overpriced for what you get.  They are currently doing a deal for Yelpers (20% off) when you book through their hotel website.  Like other hotels in San Francisco, parking is expensive at $45 per day though you do get $10 off if you drive a hybrid.  Besides being hybrid friendly, they are also pet friendly.

    If you can get a reasonable rate here, Hotel Palomar is a good hotel if you value comfort and location but also want something a little nice too.

    26/08/10 | Link | Rating: 4.0
    185. Monica L.
    I love Kimpton hotels, and have never been disappointed with my stay. The Hotel Palomar San Francisco was no exception. The front desk staff and the doormen were all very friendly. The room was clean and comfortable. I love the fact that being an InTouch member gets you a credit from the minibar - something I sometimes forget. The Palomar SF has an adorable chocolate lab "Director of Pet Relations" who was asleep behind the front desk most of the time. The hosted wine hour was lovely, and although I didn't eat in the restaurant it had a very trendy-chic vibe. The location of the hotel is outstanding - you are a few feet from great shopping including the Westfield and a huge Ross store, and also walking distance to Union Square and many other restaurants and attractions. I would definitely stay here again.

    02/05/13 | Link | Rating: 5.0
    186. Rho T.
    This is the first Kimpton hotel I had ever stayed in, and also the reason I joined the In-Touch rewards program that they have. I've stayed here several times now, and have always been treated w/superior service. DVD player in-room, pet fish at your request, wrapped chocolates on your pillows as part of their turn-down service, huge - and I mean DEEP, Fuji soak jacuzzi tub in-room with separate shower, hosted evening wine hour, and not to mention the home of the hottest chef in America Chef Bazirgan and the Michelin starred Fifth Floor Restaurant (which also provides 24 hour in-room dining).

    The hotel sits atop Old Navy, and the view of Market Street, the cable cars, and the sounds of the street performers can't be beat. The street performances can go on into the wee hours of the nite though, so if you're sensitive to sound I would suggest to request a room away from the street. If you're from out-of-town, this hotel is perfectly located with the Powell Bart station just steps from your room, the Cable Car turntable (at Powell and Market) is less then a block away, and Union Square and the Moscone Center are a hop, skip, and a jump away.

    29/01/12 | Link | Rating: 4.0
    187. Susan H.
    Great location, nice room, very friendly staff, and affordable (for SF).  Sorry we were never able to meet Maverick (he wasn't feeling well).  Our only complaints were: 1) the shower was VERY tiny and uncomfortable; 2) the whirlpool tub was WAY too tall/deep and impossible to get into; 3) the thermostat was very hard to set; 4) the restaurant was EXTREMELY expensive; we paid $70 for two people for breakfast one morning, which wasn't even good at all; and 5) the computer in the lobby was expensive (why charge at all???).

    13/09/13 | Link | Rating: 3.0
    188. Christal P.
    Even tho the weather did not cooperate in mid-August, we had a great time in San Francisco and really enjoyed the hotel Palomar.  It's a really fun city to visit and the hotel is right in the middle of everything, downtown, financial district, shopping and a very short walk (although uphill) to China Town for shopping and great Dim Sum.

    It's a small boutique hotel so don't expect all the amenities and sprawling space of the Marriott, that's across the street.  Where you DO have to visit the roof top bar, for the most spectacular view of the city.  What the Palomar does have is very friendly and helpful staff, great restaurant (although a bit pricey), free happy hour, and pet friendly.  They have a chocolate lab perched behind the desk that was very sweet and friendly.  Yes it's loud, yes bums are sleeping outside, but hey it's a downtown city and it comes with the territory. We had a courtyard facing room which was very quiet and clean.  Highly recommend for low key, comfortable and hassle free stay in San Fran.

    Transportation-Take the Bart from the airport and get off 1 block from the hotel, it's only $8 bucks.   A very helpful homeless lady helped us figure out the ticket machine at the station in trade for our old tickets.  Hilarious.  The cable cars are fun to do once, but expensive.  And when you get tired of walking, the old time trolleys and buses are a buck or two for all day and will take you anywhere in the city.

    Food-Next to the hotel is a bar restaurant where we ate 3 times! They as well as the rainforest cafe a few blocks away were very good and average priced.  For Dim Sum my hubby (who's Asian) searched everywhere for the best one.   We stumbled across Great Eastern Restaurant which was amazing, and it was my first experience with dim sum.

    Alcatraz - If you want to visit the Island pre-book online at least 2 wks ahead, they get packed.  We took a 90 bay cruse from fisherman's wharf (must see) and we got a good look at Alcatraz and the bridges.  Good enough for me.

    Weather - The warmest time in the Bay area is in the fall so pack a jacket and warm clothes if you visit any other time.

    08/11/12 | Link | Rating: 4.0
    189. DAVID L.
    Vacation Stay from 16-Aug-2012 to 19-Aug-2012 in room #910.

    I was recommended this hotel from one of my friends whose sister visits her here in SF.  If you have Pets, this hotel ranks up there in terms of Pet Friendly.  I have 2 dogs and they immediately loved our room.  From them laying on our comforter to laying on their pet pillows (made by Eloise which sell for $119), they enjoyed the stay just as much as my wife and I did.  

    This hotel easily gets a "Woohoo! As good as it gets!" for their customer service.  Adam and Vicky are very helpful at the Front Desk.  The Bell Staff and Housekeeping were great as well.  

    Here are the 3 small infractions I had during my stay:
    1)  Duvet cover was slightly dirty.  This may have been attributed to the fact that we were staying in a pet friendly room, so I completely understand why we may have had it.  It's very possible it may not have been dirty, just some hard to get out small stains?  I would have preferred the duvet cover that we did only because my 2 dogs would have been rolling all over it.
    2)  Soap dish in the shower stall fell off.
    3)  Along with the Kruese coffee machine they bring up to your room (by request only), the cups they give you are too small for the portion that the machine makes.  There is no way to stop the machine, so what happens is, you have it overflow making a small mess.  The machine does not take any other cups, because we tried using the glass drinking cups in place of the coffee mug, but the machine recognized that the glass cup was incorrect.  

    Aside from what I mentioned above, I would stay at this Hotel in a heartbeat.  Any pet owner knows that if anyone (and I do mean anyone) can treat a pet with love and respect, they are most likely to treat anyone else with love and respect.  I honestly felt this way with the Palomar Staff.  

    The Hotel is in a very central location.  It is close to everything!  A block away from the Trolley/Cable Cars.  Taxi's were readily available nearby.  Again, All-in-All great experience to celebrate my 4 year anniversary with my wife and our 2 kids (aka our 2 dogs.).

    19/08/12 | Link | Rating: 5.0
    190. Carrie H.
    We did not have a good experience at this hotel at all. Whatever you do , do not ever ever stay on the 5th floor or even worse in room 506. First off the fifth floor is also where the restaurant/bar is located- so it's loud- odd to have a crowded bar and restaurant on the same floor where guests are trying to sleep.  The fitness center is also either also on the 5th floor or right above it on the  6th floor- all we know if that at 6:30 AM someone started running on the treadmill which caused our entire room to shake violently and make us think we were experiencing and earthquake.  But perhaps the worst part of our stay was our bed. It is hard to believe that any decent hotel could or would allow a bed like this to remain in one of its guest rooms. First off it sloped noticeably as you went from the foot of the bed to the head of the bed- on other words, your head would have been inches lower than your feet- but that was not the worst part- the mattress itself was the lumpiest most uncomfortable thing I have ever tried to sleep on. honestly, it felt like someone collected empty water bottles and some other old junk and stuffed a mattress with it.  My husband and I had to sleep with our heads AT the FOOT OF THE bed to avoid all the blood rushing to our heads from the slope but we needn't have worried because the bed was so uncomfortable, neither of us slept much anyway. I am SURE this is not the first time someone has complained about this bed- NO-ONE could sleep on it and not complain. Bottom line check your room out very carefully at this hotel- there are some unwelcome surprises for those who drop their stuff and don't; come back to late at night to discover them.  OH and yes there is no water in the mini bar--WTF?

    26/09/14 | Link | Rating: 1.0
    191. Betty N.

    We paid $160 a night for a King Bed Deluxe Room.

    Wonderfully located at 4th and Market, near thriving (SOMA) district, the Financial District, and Union Square.

    Clean, modern, and basic. Nothing spectacular but good customer service at the front desk.

    *Good bed
    *Hosted evening wine hour
    *100% non-smoking hotel
    *Dog friendly
    *Onsite Fifth Floor Restaurant and Lounge
    *Free wi-fi
    *Onsite 24 hour fitness center
    *Full service concierge
    *Complimentary overnight shoe shine
    *Laundry and valet services
    *24-hour room service

    *$45 a night for parking
    *Not really fancy, just basic with amenities and toiletries
    *Small Deluxe Room


    01/03/11 | Link | Rating: 4.0
    192. Winnie L.
    Great price, great location - a stone's throw to the Moscone, Union Square, my work, Powell BART station, the Westfield mall...pretty much in the heart of the city

    some notes:

    -nice room with a comfortable king-sized bed
    -42-inch LCD
    -Free internet for Kimpton members
    -Free DIY coffee/tea bar in the morning on the 5th floor
    -Free wine and sangria hour every day from 5-6pm
    -L'Occitane products (a lot of lye still though)
    -Free New York Times newspaper at doorstep
    -Free toiletries if you need them
    -Friendly staff and doorman
    -Plan on an extra 5 minutes for the bell-hop to retrieve your bags from wherever they store your bags because it'll take a good 5-10 minutes

    Prices are great.  I have no complaints.  Overall, I really like this boutique hotel!

    17/06/09 | Link | Rating: 5.0
    193. YaVonne H.
    This is the second Kimpton Hotel we've stated at, the other was the Palomar in San Diego. Both were well appointed. Swanky even! We checked in last minute, using the Yelp link to the hotel site. With our AAA discount we ended up saving almost $100 on the King Executive room. The staff is very accommodating. The bf didn't have shaving gear but, with a quick call to the front desk, a razor and small can of shaving cream soon appeared! All in all a 4 out of 5. Would definitely stay here again.

    21/09/13 | Link | Rating: 4.0
    194. David B.
    Outstanding hotel, in an area where there are now many nice boutique hotels. The room was huge and very well kept. The robes are hilarious. My room had a goldfish in it. The location is great during the day, but like all of SF is filled with homeless at night.

    Parking is extremely expensive, as it is everywhere in SF.

    The Fifth Floor breakfast was good, but they need to work on the lighting. Too moody for wakeup time.

    Love the dog in the lobby and the nightly wine tasting.

    05/11/11 | Link | Rating: 4.0
    195. Stu T.
    Very much appreciated the free coffee (including decaf) served up nice and early, the free NYT, and the wine hour.  :)

    Nice rooms.  Great location.  Friendly staff.

    06/11/12 | Link | Rating: 5.0
    196. Michael B.
    Great hotel, big, nice, clean room! Great service. Amazing location. They hook you up with free wine at check in which is a nice bonus. I'll stay here again

    21/12/12 | Link | Rating: 4.0
    197. Vicky L.
    I don't even know where to start.. it's four days after the fact and I'm still thoroughly pissed off by this hotel. The recent string of bad reviews should've warned me.

    I stayed at this hotel Saturday, June 29, 2013 in Room 813 (I think; the Luxury King room) for about $400 after all those fees and taxes (not including the $45 parking). Let me start with the fact that I stayed at a San Diego Kimpton hotel and thought it was the best. I thought I finally found my official brand of hotels, so I was extremely excited. I hate having to research a super clean hotel because I'm a germaphobe and one that will take my dog. I just want to stick to a brand that has those two things, anywhere I go.

    So I made reservations the night before, because it was a last minute trip, and the rep was extremely nice. She had even asked me if I planned on checking in early and I said, "Yes, around noon, I'm coming from a 6+ hour drive from LA." I asked her about parking and if the hotel wouldn't charge me extra for parking there until about 3pm. She put me on hold and called the hotel for me and confirmed that it was okay.

    I get there around 11:30am and was looking for my dog's greeting on the chalkboard and a water bowl because he was thirsty. Didn't find it, found out the next day it was hidden underneath a table way in the back. SD had both items at the entrance and my dog was greeted happily by various staff. There were three younger staff behind the front desk nobody cared that we arrived. They were almost dreading the fact that my dog came.

    These three at the front desk.. they had this clearly fake look on their face and the one thing I noticed is that they don't know how to say sorry, to me, or to the other guests that I saw them piss off. The young male checked me in and told me my room is being worked on. Okay, great, it's a little before noon anyways, so I walked around. 1.5 hours later (1:30pm) I came back and he said it's still being worked on. Really? So I sat in the lobby and waited. I sat there for another hour and watched a million other guests check in early. But no, here I am at 2:30pm, paying for a better room and can't check in early. I fell asleep on the couch. At exactly 2:59pm (1 minute before the official 3pm check in), I went up to the front desk extremely annoyed, and asked if my room was ready. The other larger female said that it's still being worked on and it'll only be another five minutes. She gave me attitude and said, "it's still 3pm so we're on time." I told her, "3:05 is not 3." Not a single apology for being late on the room, just a death glare. No apologies for their lies either. I wouldn't have been so mad if they just said they haven't started and not freaking lie about it.

    3:09pm came around and another thinner female gave us our keys knowing how pissed off I was at the other two. She also did not apologize for the other two's behavior. Got the key and went straight to my room, which by the way was like a furnace. Turned down the A/C and finally took a shower. For the 3 hours they spent "cleaning" my carpet sure was dirty. It was black in traffic areas, that's gross. The dog bed that was provided was filthy and worn to the point that I wanted it out my room, but I left it in the corner. One of the dog bowls was dusty. It can't get any worse.

    HERE IS WHAT TEED ME OFF THE MOST. I showered and roamed Market Street for 2 some hours leaving my dog in the room with A/C. I came back to the hotel and halfway down the hall to my room I heard this chilling howl-slash-cry from a dog. As I got closer to my room I found out that it was MY DOG. I've never heard him cry like that before, EVER. WHY IS HE CRYING/HOWLING? HE'S SUPPOSE TO BE ASLEEP! I was frantic and I opened the door as quickly as I could and a rush of hot air blew on my whole body to the point that I had to turn my face away. My dog came running outside, panting, drooling, red on the chest, and he was just plain hot all over his body. The thermostat read 82 degrees. WHAT-THE-F. Looord, I would've gone crazy dog mom on the staff if something happened to my dog.

    At this point, I was just like "Why meee?" So for the rest of the trip, I refused to leave my dog behind in the room with the faulty A/C. The convenience of leaving my dog in a comfy room was taken from me just like that. For the rest of my trip, I ate hot dogs from street vendors and to-go food on the curb.

    So fast forwarding, I was ready to check out and decided that get lunch before the drive and to relieve my dog. Came back to the hotel around 2pm to get my car. Valet told me *I* had to walk downstairs to get my car. Rolling eyes. Valet told me they have to charge me for another night ($45) because I parked over 24 hours. omg. I told him that I was ok to park until 3pm without extra charge. He called someone and then said $20. I give up. Not tipping because I had to walk to my car. My CC shows that the a-hole charged me $25, an extra $5. Looks like he tipped himself.


    04/07/13 | Link | Rating: 1.0
    198. Sunny A.
    Wonderful hotel in an ideal location in SF. Close to shopping, convention center, movie theatres and good eats. It's also located less than a mile or so from the embarcadero. Staff is very friendly and accommodating. They allow pets (there's a weight restriction though) and even have their own pet at the front desk greeting guests. Rooms are clean and spacious. I've never had any issues with housekeeping. Awesome bar on the 5th floor too (separate review for that coming soon).

    I've also used their suites for work meetings and it's always been a pleasant experience coordinating everything with the hotel staff.

    15/09/12 | Link | Rating: 4.0
    199. Jeanette K.
    LOCATION, LOCATION, LOCATION. It's in the heart of downtown Union Square. Super touristy, but great shopping options. There's also an AMC about a block away if you want to do something other than eat/drink.

    Dog friendly. Great staff and rooms are decent. Clean and modern. Disappointed in the size of their gym and their bar closes super early!

    14/11/11 | Link | Rating: 3.0
    200. Cynthia W.
    Firstly, my husband and I specifically chose this hotel for it's location since his conference was across the street. Most everything about our stay was very nice except the cleaniness of our room. Surprisingly, my husband noticed right away that the bed linen was stained.  To the point were I wondered how the housekeeper didn't notice while making the bed.  At that point I was hyper aware of the rest of the rooms unsanitary conditions. It's the small details that matter to me. Like, how the grout in the bathroom tiled floor could use some bleach and a good scrubbing. That has to be done on a regular basis right? The light fixures were dusty and the carpet was filthy. I repaired the vanity light myself since it had come unscrewed from the wall and was flopping around. There were a few other minor issues.
    Also, my husband had dinner in the restaurant by himself one night (I was in Sac) and didn't realize that his dinner would end up being $250. REALLY? By the time I got back to hotel at 8pm we had to order a pizza since his dinner was so small and unsatisfying; he was starving. I guess small equals fancy?
    Having said all that, We loved the room service and the bar. The staff was very nice and accomidating.

    23/09/13 | Link | Rating: 2.0
    201. Judy E.
    Let's be fair and fully disclose that we,stayed here back.in 2005. It was a gorgeous hotel, top notch down to the valets but our reservation was lost when we arrived. This was our first trip.since my bf was recently out of the Navy. So we thought we would splurge a little. We were comped a suite the first night after almost 30.min of them searching for our reservation, our credit card was charged so we had to call them and this was how the hotel clerk was finally convinced we actually had a reservation. So nite one on our suite and I totally felt that it was haunted. I was uneasy all night, i felt like i was being watched or better put stalked. I was locked in the bathroom while my bf went downstairs for something and mysteriously as soon as he came into the room the bathroom door popped open on its own. We asked to be moved and were accommodated to the room right next door #829?. The next 3 nights were completely fine. When I asked if anyone else had ever reported tm #830 as haunted I was quickly told that The Hotel Palomar is NOT haunted. I call bs.

    31/03/14 | Link | Rating: 3.0
    202. Austin S.
    Long story short: Wow... for being right in the middle of the city and one of the smaller hotels in the city, it was still really nice.

    Long story long:

    On my friend's bachelor party weekend, this was the hotel of choice.  I forget who's exact choice it was or if we got some sort of deal, but it seemed reasonable.  This is just off of Market St. between I believe 4th and 5th, so it was very accessible to the BART.  When we pulled up, the place looked pretty nice.  In the back of the lobby, they had complimentary lemon and strawberry flavored waters, which being summer time, we definitely took advantage of.  The front staff was very friendly and after checking in, went up to our room.

    The room was quite nice.  Nothing over the top fancy, but very nice accomodations.  Pretty much had all of the up to date ammenities that you would need in this town.  For an additional $75, we could've bought the groom the leopard print bathrobe that was sitting in the closet, but that would have been an extra expense.

    One of the days we were there, we went down to the lobby and noticed a really beautiful chocolate labrador and something mix, by the name of Maverick, and the hotel employees went on to inform us that he was the manager of guest relations.  No joke.  They said it with a straight face.  I thought that was cute.

    Really great hotel.  Not sure about their rates because everything from the weekend was just kind of thrown together, but if reasonable, I would definitely stay here again.

    28/01/13 | Link | Rating: 5.0
    203. Miranda M.
    Had a really nice stay here. The staff is very friendly and welcoming. Parking is $45 per day for a car/truck. It is outrageous but that's how San Francisco is...expensive. I suggest taking a motorcycle if you can because then parking is only $12 per day.
    The regular king room was really nice. Although, there was a dirty sock left in our room from the previous people that stayed in the room.
    This hotel is definitely in a good location, near good restaurants and shopping. Within walking distance of Chinatown, Little Italy, and a few other tourist attractions.
    I would stay here again and definitely recommend it!

    01/04/13 | Link | Rating: 4.0
    204. Foodrunner F.
    This is hotel is in great location.  The hotel is next to the Powell street BART Terminal and located in Union Square.  All the big department stores and expensive high end brand names stores are right around the hotel.  A movie theater is also very close by.  The hotel staff is very friendly.  They are helpful and nice with helping you get up to your room and loading your car.  The room we stayed in was pretty small and so was the bathroom.  The bed was very comfortable.  The room and bathroom was clean.  The hotel does have free coffee, tea and hot chocolate in the morning in the hotel restaurant.  The gym is very small.  The hotel is kind of expensive for the room you get but it is hard to beat the location of the hotel.  Overall I would recommend this hotel because of the friendly staff, location and the comfortable bed.

    03/01/14 | Link | Rating: 4.0
    205. Kim N.
    I've been here a few times now but just for the bar and restaurant. Friends stayed here not too long ago but I ended, you guessed it, drinking. Good cocktail program and of course Fifth Floor, back in the day was doing Michelin style food. An excellently large wine selection. Staff open the doors for you, and welcome you everytime you're in site. Kimpton Group definitely understands hospitaility

    10/12/12 | Link | Rating: 4.0
    206. Leslie P.
    Absolutely loved my experience at the Hotel Palomar! I can't wait to go back. The great service started at the front door and continued into the room. The fun and funky decor set the mood for a fun trip in the city, and the cute animal print robes were amazingly comfortable. We thought the animal print subtly showing in the carpet and bedding was a nice touch also.

    The room had lots of natural light from the giant windows, a well stocked mini bar and  great high end toiletries and other details that made it feel like a little oasis after a day walking around San Francisco. The wine hour and other amenities certainly didn't hurt, either.

    A quick hop to MOMA, China Town, restaurants and more - this was the perfect place to spend our vacation.

    13/12/12 | Link | Rating: 5.0
    207. Glen S.
    What an awesome surprise. Much needed coffee upon entering, super nice staff, incredible service, and an excellent value in comfort and luxury. Can't wait to come back!

    11/07/14 | Link | Rating: 5.0
    208. Mary T.
    A tale of two Kimptons, part 2

    Hotel Palomar was on the list of conference hotels offered. Determined not to be stuck in a craptastic hotel like last year (shakes angry fist at Boston Park Plaza), I did a little research and found this to be the most desirable of all of the conference choices. I chose well.

    Like I said in my other review, there's a lot to love about Kimpton properties:

    *Wine hour
    *Pet friendly
    *Wine hour
    *Eco friendly
    *Wine Hour
    *Free morning coffee and tea
    *Wine Hour
    *Free wifi and $10 to raid the minibar for InTouch members

    Did I mention they have a free, hosted wine hour from 5-6 nightly? Yes, and it's not Sutter Home wine either. It's a great way to unwind with a companion, meet a fellow guest after she compliments your shoes, or take a glass back to your room to drink as you ready for dinner.

    Hotel Palomar was a stark contrast to the Serrano. Where Serrano was classic and traditional, Palomar was sleek and modern. While Serrano's rooms were bright and cheery with their yellow walls, Palomar's were painted with a warm, fall color palette of tans, dark browns and oranges. What I found most unusual about this property was that most of the action resided on the fifth floor; I think floors 1-4 are Old Navy and maybe office space. The restaurant, aptly named Fifth Floor has an entry area where wine hour is typically held.

    The rooms in Hotel Palomar were considerably bigger than those at Serrano Hotel, lots of floor space to move around, set up the ironing board, etc. My only complains about my room are few:

    1) There isn't enough light in the rooms, even with all of the lights on, it felt dim (except the bathroom)
    2) Most channels on the TV got a very hazy reception
    3) There aren't enough outlets near the bed - I use my non-iPhone as an alarm clock, in order to charge it, I had to plug it in the bathroom, which makes snoozing an annoying affair
    4) I hate pocket bathroom doors! Since space wasn't a concern, I didn't see the need for a sliding bathroom door.

    Those few hiccups aside, I found my room perfect. Initially, I had concerns about being put on the fifith floor, down from the restaurant/lounge area, but even while hosting events my room remained quiet.

    My only other complaint about this property is the fitness center. The fitness center was smaller than my hotel room. Not much bigger than a postage stamp, it housed one elliptical, one treadmill, one recumbent bike, free weights and not much else. I did enjoy the TV's on the machines, but given how popular those three machines are in any gym, it's not hard to imagine waiting for a machine. Also, if more than two people were in the center, it felt cramped and a little muggy. The fitness center is nestled between hotel rooms on the fifth floor; being down the hall made it easy to go back to my room if there was a wait for machines. The hotel also sponsors a 7am morning run; unfortunately, my conference programming started too early for that to be an option.

    Kimpton hotels are full of thoughtful, personal touches which made for a wonderful stay. The staff is super friendly and enthusiastic, although my favorite two staff members were quite indifferent toward me - Maverick and Michefishelo. Maverick is the hotel's director of pet relations and he also happens to be a chocolate lab. If you're in the lobby, look behind the front desk, you'll probably see him snoozing. Michelfishelo was my in-room fish, which is part of their Guppy Love program; he may not have been very affectionate, but he was a good listener.

    Hotel Palomar would definitely be on my list of places to stay when I return to San Francisco. The location is fantastic - close to Union Square, steps off the Powell Street BART, convenient to many MUNI lines, a short walk to the Moscone conference center, and blocks from a handful of museums. If you're interested in exploring on your own, the hotel also lends out Dutch bikes.

    11/11/11 | Link | Rating: 4.0
    209. Paddy M.
    A very disappointing and frustrating experience!

    We reserved to stay at the Hotel Palomar in San Francisco over Christmas of 2013.

    The first issue we ran into was that we discovered when we attempted to book a reservation at the restaurant associated and advertised on the hotel's web site for Christmas dinner that the restaurant was closed for the entire duration of our stay.  This meant there was no breakfast, dinner or room service available.

    The fact that the restaurant was closed was not obvious from the hotel's web site.  The information was there, but was buried unobtrusively somewhere deep in the website.  This should have been displayed prominently on the front page of the hotel's web site as it would have influenced our decision to stay there, and probably that of a number of other guests who

    we overheard making complaints on discovering the closure upon checking in during our stay there.

    We called the concierge at the hotel upon discovering the closure in order to get recommendations on alternatives to the closed hotel restaurant.  They initially seemed to want to help us and indicated that they would email us with a list of restaurants.  Having not received anything from the hotel (not even in my junk email folder) after 24 hours, we called again and spoke to a different member of staff.  The new member of staff asked for a price range and said that they would email us the next day with a list of recommendations.  

    We did receive an email with a recommendation for one restaurant for Christmas dinner, with a note saying that they would email us more recommendations later, but we did not receive any more communication from any of the hotel staff before we arrived.

    Upon arrival at the hotel we told the member of staff what had happened and they offered to upgrade our room to a Luxury King as compensation.  This was a nice gesture and would have made up for the horrible experience so far if it was not for the condition of the room.

    The initial impression of the room was that it was airy and clean, but this was destroyed after we had unpacked and once we went into the bathroom.  I found it hard to believe that the hotel cleaning staff would not be painfully aware of the condition and issues with the room:

    1) The light fixture was covered in rust.
    2) The bottom of the wooden leg of the vanity / sink stand was rotting with the metal trim buckled off and rusting away.
    3) The caulking around the granite top of the sink / vanity was cracked and peeling, and the top was beginning to separate from the backsplash.
    4) There was a rather nasty stain on the floor of the shower.
    5) The wall paper was peeling in a number of places.
    6) The jet tub was grimy with lots of lime scale build up around the jets (we did not feel comfortable making use of the tub)
    7) The shower stall was so small that my wife who is 5' 5" and in shape found it cramped and kept hitting the wall / shower door when she tried to turn around
    8) There was an access panel in the ceiling where the paint was peeling and the screws holding it in place and the exposed metal were rusted.
    9) In the bedroom we looked more closely and found smudged finger prints on the closet door.

    We gave up documenting and photographing the issues we found at this point.  We were tired and did not want to go through the hassle of packing everything up and asking for yet another room.  So we resigned ourselves to the fact that we were staying in a sub-standard hotel room and got on with enjoying exploring the city.

    The upside was that most of the staff we interacted with at the hotel were all very friendly and tried to be helpful.  My only criticism of them would be that they did not seem to be able to give recommendations for restaurants and bars that met our expectations from staying at a reputed boutique hotel.

    I submitted all these issues through the website's feedback page in early January and have heard nothing back from the hotel, so it seems to me that they just don't care.

    At this point I doubt very much that we would stay at another Kimpton Hotel, let alone the Palomar San Francisco.

    TL;DR Bad experience with hotel restaurant being unexpectedly closed during stay, staff not helpful over email before arrival, bathroom in room basically rotting.  Would not stay again.

    02/02/14 | Link | Rating: 1.0
    210. Jasmine B.
    Love this hotel.  

    I do admit I have no experience with any other SF hotel, but a hotel, is a hotel, is a hotel, right, doesn't matter the city?  This one was pretty darn good.

    The location is perfect, right by tons of public transportation, a block off Union Square and walking distance from many fun neighborhoods.

    The staff were more than friendly and patient with us when we asked them how to get somewhere, how to get back, where to eat, you know, all the tourist questions.

    They have some flavored water jugs in the lobby for a quick refreshment on your way out or into the hotel.  I used this a lot, it was great to have, eliminated the need to buy the pricey water from the mini bar.

    The rooms were nice, not too small and very clean. The two of us had plenty of space without feeling like we were intruding on each others personal space.

    The housekeeping personnel were all very nice and our housekeeper even wrote us a note in the room introducing herself and letting us know to ask for anything.

    They called to set up a car to and from the airport for us and the car was waiting for us both times, we never had to wait for anything at this hotel.

    From check in to check out, we had a fabulous experience.  I will stay here again in SF and will be sure to check out other Kimpton hotels over the world.

    Oh - and they take Discover Card.  Always a plus for me.

    31/05/12 | Link | Rating: 5.0
    211. Amy A.
    I love hotels that are dog-friendly and the Palomar is one of the dog-friendliest I've ever seen.  Another thing I love is the bathtub. It's HUGE and deep and you can almost swim in it. The location of the Palomar is ideal, close to public transportation, the Westfield Mall, Yerba Buena Gardens, the convention center, and many other places of interest.  Most importantly, the bed was perfect. Not too hard, not too soft, but just right.

    11/01/14 | Link | Rating: 5.0
    212. Anastasia K.
    My friend reserved this room through her AAA connection, and we got a great deal. We arrived for a friend's wedding shower in SF, and I can't think of a better place we could've stayed at.

    The location is ideal if you want to do a lot of shopping and people watching. The hotel itself has a vintage feel with a very modern interior. I absolutely loved the color scheme of the rooms, and their bathrooms are modern chic. Everything felt CLEAN and simple, yet stylish and meticulously designed. I really appreciate the thought these designers put into the set up.

    We were offered flutes of champagne in the lobby around happy hour time. Awesome! The service we received was outstanding; we were without want or complaints by the end of our stay.

    The parking cost is expensive (we had a rent-a-car), but what can you expect in this area at a nice hotel? I believed we paid close to $25 a night. -_- I suggest parking somewhere else in a lot that is cheaper nearby. ;)

    I give this hotel a 5-star rating because from the moment we walked in to the moment we checked out, everything we experienced was flawless. Even the water pressure in the restroom rocks! I don't have any complaints. Although this hotel is fairly expensive, I'm sure I'll be bak DESPITE that, and I can't wait -- and definitely expect -- top notch service, amenities, and overall experience at Hotel Palomar.

    23/03/13 | Link | Rating: 5.0
    213. Megan V.
    This the great venue, unfortunately my wife and I stay the city and connect yelp page we find the location and that's moment we stay the side and first we reserved a room, it too much decorated and pretty. Awesome atmosphere here just we got. Staff and the manager are so friendly.

    24/02/14 | Link | Rating: 4.0
    214. Melanie G.
    Very nice rooms, courteous staff, and excellent location.   Would definitely stay here again.   Loved the wine hour.  (And the kids loved the goldfish in our room.)

    09/08/14 | Link | Rating: 5.0
    215. Tom W.
    Great location, really LGBT-friendly, really nice rooms and considering the location, a great value.  Josh Frizzell was one of the managers there on my last stay and he worked very hard to make our stay exceptional.  And a happy hour wine event every noon.

    04/09/14 | Link | Rating: 5.0
    216. Marcia M.
    I generally feel safe with kimptons. This was safe enough but lower on totem pole for any other kimpton I know. Service good but arrival area felt like worn down version of something that tried to be cool a few years ago. Lots of noise from 5th floor bar since rooms almost all overlook it. Count on noise. A little annoying. Room feel and look just ok. Decent if you get decent rate. Though I wouldn't stay again.

    05/09/14 | Link | Rating: 3.0
    217. Denise S.
    Stay here, they have a dog who hangs out in the lobby.  That alone made me feel less lonely on the road.

    Excellent location for the business traveller and for those of you who are leisure travelers as well. Near great shopping and the BART.  Those of you who don't take the bart to and from the airport should.  It's is fast and cheap.  Way faster than driving in during the rush hour nightmare that is San Fran.  

    My room was excellent ,I had my own bath robe.  Which  always makes me feel swanky.  In the movies all the rich people hang around in their bathrobes at  their hotels , right?  The shampo smells good to.  

    The best part of this hotel is the restaurant on five.  Even if you are not staying at the hotel you should go there for some really amazing food.  The wine list has all the bottles of lovelies that are on my life list to drink but are too poor to afford. I drank some nice Argyle sparkling wine which I like and drink home.

    All in all, the dog , the food, and the location make this a prime place to stay.

    22/07/12 | Link | Rating: 4.0
    218. Nicole D.
    The hotel is in a great location for shoppers...tons and tons of shopping right out the door. It's about a $10 cab ride to all the great restaurants in North Beach. The hotel itself is nice, I wouldn't say over the top though. I was surprised it wasn't more decorated for Christmas. We were disappointed at check in to learn that the restaurant and room service were both closed. Prior to our arrival, I had done the free online sign-up for the Kimpton membership so we received a $10 mini bar credit at check in, which was nice. I had read that dogs received a doggie bed and treat at check-in, but we didn't and we didn't ask either. There was a dog bowl of water in the lobby, but that was the only thing I saw to indicate it was pet friendly. The room was clean and nice, with great views of the shopping district. The bed was comfortable. There was complimentary wine from 5 till 6pm. Overall, it was a pleasant stay. We opted to park on our own at a meter (free after 6pm), though street parking can be challenging to find. Still, we thought it was a better option than the expensive hotel parking. We got a decent room rate using a AAA discount.

    27/12/13 | Link | Rating: 4.0
    219. Gillian A.
    I stay at Palomars and usually am very happy. But our experience at the SF location was terrible. The management was completely unprofessional when we were there; the bellhop Albert asked my mother if she liked SF and when she said it was a little dirty (think Market Street), he proceeded to aggressively tell her how people from NY and LA are unspiritual, materialistic, and on drugs, and that she was wrong, wrong, wrong. Since when are guests supposed to be verbally harassed at 7 am check outs? What he said and how he spoke to guests were atrocious; the woman behind the desk heard it all and said nothing. Besides this awful and insulting experience, the hotel was NOT as nice as the LA one; everything was under renovation and the lobby was completely empty...homeless people were in and out of the lobby.

    22/04/14 | Link | Rating: 1.0
    220. Caesar R.
    Centrally located.  The room is a little small for a five day stay (Does the front desk not recognize that two people in a match box for that long might want some room to stretch out with lots of stuff?).  

    The rest of the staff has been wonderfully attentive though, so A+ for those guys.  The valets, doormen and baggage handlers.

    BTW...the GYM sucks too!  I had to go around the block to the Crunch for the week to get a workout in a room that wasn't a postage stamp.  

    I thought the Palomar was supposed to be the high end of the Khaki Pants/White Sneakers mass produced 'boutique' Kimpton Chain.  This one falls short compared to two of the other Palomar Hotels I've stayed in across the country.

    18/02/13 | Link | Rating: 2.0
    221. A H.
    2 stars for the location and generally helpful attitude of their staff.  

    Here's the bad stuff:

    - sinks that drain sloooooowly...is there hair stuck in there? YUK/  PS - bathrooms tiny.
    - obvious wear and tear on the walls - smears / stains....has the feeling of a place that's run out of money (not the vibe I usually get from this brand)
    - fixtures that are wobbly / poorly fitted - faucet and temp changer on the shower
    - innefectual A/C
    - patchy internet access - even as a Kimpton member
    - and (laughably) the "raid the mini bar" access for members - but wait! no key! We have to call down for that (buzz kill?)...I called for a key 30 mins ago and still waiting....called again...apparently the guy is on the 5th floor (i'm on the 6th...oh wait...here he is)
    - awful gym - elbow room only and exposed wires beside water areas - no thanks - not what i want aftter a long flight - bin full of "used" headsets...nothing unused...

    In summary - the only things this place has going for it is the central location, the price (which isn't that great, really), and the fact they are part of a wider hotel points system.  Compare the Philadelphia Palomar to this place and, the city that I LOVE (SF) is a very poor second....  That makes me sad.  There is NO WAY i would have stayed here if it were not for the fact i'm building up my Kimpton points AND I'm on Bizz.

    22/05/13 | Link | Rating: 2.0
    222. Riza T.
    This is for customer service. I am extremely happy with Hotel Palomar's staff, They are very professional and accommodating.. from Valet to Bell staff to front desk.. and guest services and Housekeeping.

    Thank you, Hotel Palomar Staff

    Yelpers, Remember to sign-up for Kimpton In-Touch to have access to their free wifi!
    I am such a fun of this hotel chain. It has not disappointed me as of yet.

    28/07/12 | Link | Rating: 5.0
    223. John H.
    Ughhh, I'm so torn!!  I absolutely love the boutique feel of this hotel and the incredible service.  However, they miss the mark on a few essential details.

    I frequently travel to SF and I've stayed in most of the major hotels in the area.  (Starwood Properties, 4 Seasons, Clift, etc)  My hotel stays can last up to two weeks, so it's important to find a room where I can unpack, relax, and enjoy even when I'm not sleeping.  The Palomar has relatively large rooms, excellent personalized customer service, and they'll go above and beyond to make you feel at home.  

    Rooms:  The rooms are relatively large, clean, and comfortable.  They often upgrade me to a suite, and have even upgraded me to their 600+ sf deluxe suite for a recent 2 week stay.  This is a nice perk, however, there are drawbacks.  

    Fitness:  The fitness room is inadequate, which means you're on your own for extended stays.

    Wifi:  The wifi is painfully slow.  I found myself using my phone's hotspot technology for emails and browsing, and I was out of luck for Netflix and HBO Go streaming.  This is a dealbreaker for long stays!  I need internet!!

    Television: One of my biggest pet peeve's!!  They have HD televisions without any HD programming.  In fact, the image quality is worse than you would expect on an SD television.  It's like they have a magic box that downgrades the quality.  It's terrible for watching sports, and don't expect local sports broadcasts, their cable is very limited.  

    Room Service: The menu and room service food is not good.  No local/seasonal options, the breakfast is generic and boring, and the 24 hour menu is even more disappointing.  If you can order from the Fifth Floor restaurant, definitely go for that!  The menu and food there is top notch.  

    Overall:  I love the service, the staff, location, and value in this hotel.  However, for long stays I'll likely look for a place with better technology and in-room dining.

    02/05/13 | Link | Rating: 3.0
    224. Meg M.
    This review is the definition of long overdue!

    I stayed at the Palomar two years ago while I was searching for an apartment in SF. My flight from the East Coast involved a 4-hour delay and a sick child (not my own). I called the hotel from Chicago, where I had a layover, to tell them that I would be arriving in the middle of the night. Josh, the Guest Services Manager, could not have been more kind. He asked me if there was anything that I wanted upon my arrival. I told him a cup of cocoa would be wonderful. When I finally got to the hotel at roughly 3:00 am in the morning, hot chocolate was waiting for me in my room. They were also able to take my coat immediately to be cleaned (related to the sick child, but I won't go into the details!). It had been a very long and difficult journey, and Josh made it all better. A little kindness goes a long, long way! Thank you, Palomar!

    20/04/14 | Link | Rating: 5.0
    225. Andy K.
    I'm a bit confused by all the five star reviews.

    I've wanted to stay here for several years but honestly couldn't justify the cost. Now that I've stayed here, the rates would have to be really sweet to get me back again. There are other properties in the area that are better deals.

    Here's the deal...

    The building itself is three stars. I'm bumping to four because the bedding was definitely above average.

    The rooms themselves are outdated looking and I like a good bathroom. The shower was very cramped - no curved curtain and there was a soap holder under the shower head that kept getting in my way while trying to take in some hot water as the shower head wasn't all that snazzy. In addition, the grouting on the shower itself was terrible.

    The saving grace was the bed - I was able to get a few nights of great sleep due to the comfy bed. Give me good pillows and a blanket and I can almost forget the crappy shower.

    Wi-Fi is is only free if you signup for Kimpton points.

    05/02/13 | Link | Rating: 4.0
    226. Sean W.
    I was very unsatisfied with our room at the Palomar SF. I was first given a room with a large tar type stain on the carpet very visible next to bed. I called to the front desk where he kindly changed my room. Again there I found a room not worthy of $400 a night. Worn carpet, stained tile in bathroom, rusty bathroom sink legs, stained seat chair and a large hole in floor wall next to carpet.
    Yes, I could have called and changed my room again but a guest shouldn't have to do this, and I needed to be somewhere. Every room should always be immaculate when a guest enters a room. Your rooms are very overdue for a much needed facelift.
    ***I have included 4 photos***

    13/10/12 | Link | Rating: 2.0
    227. Ryan B.
    Note: This 5 star review is based on the pet policy of this hotel. Disregarding that I would give it 4 stars.

    Not only are they pet friendly, they are cool about it! No outrageous charges (I've seen hotels that want $100 per dog per night!) and no size limit, many hotels limit to 20lbs or less. They even have a dog onsite, with his own business card! Points for cute and clever. You really can't do much better for pet policy in SF than the Palomar. So if that is a priority for you (as it was for moi on my last trip) then consider this a 5 star hotel.

    Now, for the other parts:
    Location, location, location --- especially if you are coming to SF for the first time, it's right where you want to be
    Staff --- friendly all, from the desk staff to the room service to the valet. Nice people!
    Dining --- Good restaurant and bar on 5th floor. Room service might seem pricey, but once you compare around downtown SF you'll see it isn't, for room service.
    Price --- For this quality of hotel you should be able to get a good value, under $200 a room

    Parking --- Valet only $48 a night
    Internet --- annoying $12 a night! Come on! But when I was there there was a promotion where if you joined their mailing list (free) then internet was free
    Rooms --- Not really a con here, but the rooms aren't anything special. Decor is better than a Holiday Inn, but other than that it is basically a Holiday Inn: One desk, small bathroom, tiny tub, etc.... Nothing bad about it. But that's the best I can say.

    Having said that, check around, parking is always a pain in this part of SF, lots of hotels still have annoying internet fees, the rooms aren't bad.... just nothing special.

    In short, without the pet friendly thing, this is a good hotel in a great location worth it if you get a decent price. But if you are traveling with dogs, especially more than one and/or a larger one, it is a life saver.

    Overall we loved our stay and would stay again!

    04/12/13 | Link | Rating: 5.0
    228. Ashley A.
    Never stayed here but I work next door. Thier upstairs bar and outdoor patio is Legit. Good bartenders and nice apps. They have a great pate' app the asparagus shot is kinda weak

    11/07/14 | Link | Rating: 5.0
    229. Ranee W.
    Loved this hotel. Feel like it was designed for young adults in town. Great modern I nterior and exterior spaces, staff and rooms. Quite at night and in a great location. I am very picky with hotels but loved this one and would recommend it to anyone staying in town. They even had mimosas in the morning and champagne and Jell-O shots in the lobby for Pride! The only downer was we went to go get a drink at 11pm at the in house bar and they were just closing and the guy seemed pretty rude about and just walked away. Slightly upsetting as it was my birthday and had travelled from Canada for the wknd. We went elsewhere for a drink instead but I would just recommend to keep the bar open later on Saturdays.  Everything else was fantastic! Btw their valet guy shouldn't yell at people to move as we were looking to get valet but got confused that we weren't supposed to be there as it was our first time in the city and parked around the block. I think it was stress of Pride but he didn't even ask us if we were staying at the hotel, just yelled at us to move.

    23/07/14 | Link | Rating: 5.0
    230. Blue A.
    Got a good deal on our trip to San Francisco with flight and a stay at Palomar packaged together. Great place!

    They have an adorable dog in the lobby dressed in Giants gear, greeting all the guests. Yea it's a real dog. They also have flavored water and at 7pm(?) they have free wine as you come in. WHOA!

    The rooms were comfortable and had some animal print robes in the closet. We unfortunately didn't get the chance to wear them. But I did look out our window and the room across us had their windows open - and the girl was trying on sexy underwear for her husband. Curtains wide open. Topless. My wife didn't find this too amusing but I thought that was a funny moment.

    The downside to the hotel is it's location. It's in "downtown" and alot of homeless people ask for money. They seem to have a routine where they are dressed in suits, talking on their "cell phones" when they come up to you. Here is how it goes:

    "Hey, let me call you back I am going to see if I can get someone to lend me money for gas." Hey guys! Sorry to bother but I just got out of work and have no gas, can you spare a few bucks?

    I know you are wondering, how do I know this guy is homeless? Well, he was talking into a banana, not a cell phone.

    This happened a couple of times, till we caught on. Other than that there is a nice little dinner a block away that has a killer BLT with AVOCADO!

    05/12/12 | Link | Rating: 4.0
    231. Robert M.
    If you have a conference in the Mascone center this is a perfect location. Because all the retail spots are on the ground floor, the lobby is VERY small. Take a queue from the Drake Hotel and move it up a floor or so. The lobby also is just a little too old, worn and dark. Dark in the "I don't want you to notice" sort of way not the dark "we are cool and know how to craft with back lights and spot lights" kind of way.

    I heard that they have dog greeters, but never saw them. Used to have several dogs until I upgraded to kids - so I generally like them. Was kind of hoping to be greeted by some grizzled old hound.

    The room was clean. Background noise was as well muted as you could expect. Every day I would try to move the over abundant propaganda / literature / advertising so I could use the space and every day the cleaning crew dutifully returned them to their assigned spot. Yes, their manager must be pleased. No, I'm not. Therefore, send the manager to Customer Service College.

    Bed and pillows comfortable and clean. Everything laid out well. I felt like I had room, but if my wife attended the conference with me, I think we would have been cramped in here with the two of us for a week. The queen bed is nice, but there is very limited drawer and closet space. In fact I just realized that the mini bar is larger than the drawer space.

    I'd come again in a heartbeat if returning to the Financial District for business or a conference. Never would come on vacation with spouse or family.

    26/02/13 | Link | Rating: 3.0
    232. Rob R.
    Here's a thought Madame Manager of the 5th floor bar: when you ask someone if they've had too much to drink, you should make sure they've had at least one drink first. My dinner companion (who had lost her voice --- this was apparently the basis for the inquiry) was thoroughly and publicly embarrassed. So, thanks for that.

    Another thought: when I point out that you've made a misstep, and that you should check your data before embarrassing your guests, the right answer is "I'm sorry," not "hey, I'm just doing my job."


    The room was fine, so one star gets earned back for that.

    13/01/13 | Link | Rating: 2.0
    233. Sean L.
    Great first stay last week of November. I will be back for a week second week of Jan. Looking forward to it. Very comfortable. Clean. Excellent staff, very friendly and accommodating. Great location. Easy to walk to many great destinations.

    29/12/13 | Link | Rating: 5.0
    234. Holly K.
    Ah, the 3.5 star conundrum.  

    As a pet owner, I'm a dedicated Kimpton fan, but I'm afraid the SF Palomar was a little run-down compared to the other Kimptons I've stayed at (even in SF!)  The hotel doesn't have any particular amenities, the parking is obscene, and I got a little grouchiness (!) on check-in.  

    So why 3.5?  Well, everything was still pleasant - as Kimpton always provides - and most of the staff was very cheerful (thanks especially to Michael and our valet!) That's at best a 3-star...but...

    the Mikkeller bar!  It's right down the block!  So plus .5 for being a great place to stay after drinking ridiculously tasty (high-octane) beer.

    13/01/14 | Link | Rating: 3.0
    235. Tamar D.
    I have never stayed at a Kimpton brand property that I didn't like, and I've stayed at locations across the United States.  Their loyalty to service, and the uncompromising way that they stick true to their brand's promises, is ever-present.  This may be a sub-par comparison, but you know how you go into a fast food restaurant and you know what you want to order because it tastes the same way in Anaheim, as it does in Seattle, as it does in Fort Lauderdale?  That's Kimpton.  Changes that are specific to the local culture are definitely there, but I have yet to walk into a Kimpton and not feel like I know what I'm getting - a home away from home.  I love it.  

    Felix (my pup) and I enjoyed a night here at the Palomar, in one of their King Deluxe Suites.  What a treat in a fantastic space.  Who knew San Francisco had hotel rooms this big?  There was enough room for me to play ball with him in the living room, which really helped settle him in nicely.  Even though we played at Yerba Buena Garden just beforehand, I guess ball-playing in a new room is mandatory.

    And the ginormous jacuzzi tub was BLISS.  Man, I may have to make more "away" visits to this hotel in my own city more often.

    14/02/12 | Link | Rating: 5.0
    236. Will G.
    I am a remote employee for a Tech Company based in San Francisco.  Every couple of months I come up to work from the main office for a week.  Hotel Palomar is the default hotel that I stay at while I am here.  

    The rates are reasonable, and the service is great.  The room that I had was quite large, and I had a great view of Market Street.  The hotel is not the most luxurious, or the most updated, but all in all, it is a great value and I would definitely stay here again.

    02/02/14 | Link | Rating: 4.0
    237. Paul M.
    Ah San Francisco:  how I would love thee if I could only recall the myriad debaucherous nights I've spent in your fair city.

    I do recall checking in to the Hotel Palomar.  Checking out....not so much.  The staff was all extremely charming, especially the doorman who didn't seem to mind when I stumbled in with some random at midnight, and again at 3am , and again at 5am.

    That's not to say this isn't a classy joint.  I'm sure my guests were well dressed, at least the parts of them that were dressed.

    Free Wi-Fi is a plus, especially considering it's how I find friends, at least whenever my cell phone is charging and I can't get on Grindr or Scruff.

    Spacious rooms with plenty of mirrors.   The shower was spacious too.

    Walls blessedly thick, or at least I assume so, considering my neighbors didn't complain.

    22/03/13 | Link | Rating: 4.0
    238. James S.
    Good location, mediocre experience. It's not the boutique hotel they show on their website, but rather an old hotel, with a renovated lobby and motel like rooms.

    We stayed here for one evening for $340 ($450 incl. parking, tax), and expected something a little more than the horribly decorated / not-renovated room we received. We expected that a suite would at least afford us a nicer room, but all we received is a terrible courtyard view that looked into what seemed to be a mall, and an Old Navy.

    On top of that, we faced the the 5th floor which is were the hotel bar is located. That hotel bar tends to rage on past midnight, even though they are supposed to close at 11pm. The front desk attendant seemed to be well aware of this when we called to complain, and made it sound like this was a regular occurrence and nothing she could/would do about it.

    The hotel lost a bottle of wine that our family had purchased and sent to the room. They had no record of it, and appeared generally inept at going about responding to our very simple query.

    We were very glad that we were just passing through San Fran, and were not staying at this specific hotel any longer.
    - Location

    - Outdated rooms
    - Overpriced
    - Noisy

    13/10/14 | Link | Rating: 2.0
    239. Rosario P.
    Dear Hotel Palomar,

    You were a wonderful host on our trip to San Francisco. I  was specially excited about the gorgeous labrador who greated us at the lobby. He was such a handsome boy!

    I also enjoyed the flavored water available to your guests all day long, and I'm so saddened I missed the free wine in the afternoons. I do apologize, I had previous engagements.. In Napa Valley :)

    The staff was outstanding, super polite and very helpful. And we really appreciated the maps to the city.

    However, I must deduct a star because of your parking situation. We were charge $45.00 a night for parking - now thats a bit obnoxious from your part... dont you agree?

    Ohh.. but dont you worry, when I go back to San Francisco I'll make sure to stay with you again. Your staff was so wonderful and you are so conviniently located that I am willing to overlook the ridiculous parking price.

    See you again soon,


    30/07/12 | Link | Rating: 4.0
    240. Jen C.
    I am a big fan of Kimpton hotels. THis one did not disappoint. If you like being in the middle of a lot of shopping, the area is great. The Palomar was like all the other Kimptons i've been in -- clean, bug free, nice service, nice decor. The bar/ restaurant here was impossible to get into because it was so packed so i ventured out to eat. But a lot of places nearby to go.

    31/01/15 | Link | Rating: 4.0
    241. Dawn H.
    Such a memorable stay with my sister & our girls at this hotel. Loved the hotel restaurant, Dirty Habit, especially the patio at night. Customer service from the hotel housekeeping, bellman & everyone we encountered was amazing! All were friendly & helpful except for Whitney at the front desk...she was extremely rude to me twice & when I was missing one of my bags & went to look for it with a bellman she was taking about me & rolling her eyes in front of my daughter & niece. She should not be in a customer service position. Thanks for the stay Hotel Palomar!

    31/01/15 | Link | Rating: 4.0
    242. Mindi G.
    My husband and I live about an hour and a half from San Francisco, so sometimes when we have evening plans in the city, we prefer to spend the night, rather than drive home. Hotel Palomar was, by far, the best experience i have had at a SF hotel (and I have stayed in many, all of them high-end).

    Driving into downtown SF is always an adventure, but getting to Hotel Palomar is relatively easy (at least from 280). There was plenty of room to pull to the curb for valet parking. A doorman greeted us, took the key, said the valet was parking another car, but he'd meet us inside with our ticket. That is exactly what happened.

    The lobby is small, but it's stylish and there is free water (there also free wine in the evening, and free tea/coffee in the morning). There were lots of people in the lobby, but it didn't take long for one of the two front desk staff members to take care of us. Check in was efficient and we were in our room with no problem.

    The point of comparison to other hotels that I cannot stress enough is the room was quiet! No street noise!!! The hotel has installed a second pane of glass about six inches behind the original wood-framed windows. The double barrier is keeping out all of the noise. Like any urban area, the streets of downtown SF are noisy, even at 3 a.m. This was the only good night of sleep I have ever had in a SF hotel!!

    Note: The fifth floor bar (Dirty Habits, which was hoppin') empties out around 11. If you want to go to sleep before then, or want to be able to work, read, etc. in a quiet room, be sure to ask for something on a different floor or away from the bar. Easy enough. :)

    In the morning, I called the front desk (as directed at check in) to request my car. We got to the basement level, which is their own private garage (translation: secure, and not overly dirty or fumy). The car was waiting, the valet was pleasant (he also gave us good advice for avoiding street construction), and off we went (getting to the freeways from the hotel location is also very easy).

    Oh, did I mention that I got a parking-included room deal and it was still cheaper than non-parking included rooms in other nearby hotels??? Valet parking will add $60 to a room price in SF. That I saved money and secure parking was included is insane.

    I hope all of the details that made Hotel Palomar a great value and pleasant stay remain in place, because I hope this can now be my go-to SF hotel.

    04/10/14 | Link | Rating: 5.0
    243. Charley R.
    Yes, the wings were good.   The world will appreciate the proper ratio.

    Thanks for the response.

    09/10/14 | Link | Rating: 5.0
    244. Chris U.
    Great place! Doesn't look like much from the street but the inside looks very nice. The rooms were smaller and simple but elegant. The bed was one of the most comfortable i have ever slept in. I would definatly go back. I paid $175 for the night throught express deal on priceline for a saturday night one week in advance. Did not try the resturant. Wine reception was nice and they comped us a bottle of wine and chocolates for it being my wifes bday.

    17/11/14 | Link | Rating: 5.0
    245. Rita I.
    My husband & I had a great experience at this hotel. The hotel is currently undergoing renovations which meant we got a great deal. Nothing affected our stay. The restaurant is closed which was probably the only thing that was a bit of a bummer.
    Beds were comfortable, GREAT pillows. They have cute robes & slipper socks in the room. We had an awesome view of union square but the room is very quiet. You can hear just enough of the hustle & bustle down below.
    The most impressive part of our experience here was the customer service. Every staff member we interacted with went above & beyond & were friendly & professional. I'd like to specifically mention Josh who helped us several times & was so helpful and overall just great at his job!
    I'd definitely stay her again

    07/04/14 | Link | Rating: 5.0
    246. Sarah G.
    Was in town for SF Chef 2013 and needed a room within walking distance to Union Square. Based on the pictures and reviews, seemed to get a decent price for a Saturday night so went with this hotel.

    The lobby is nice, the staff was courteous. They do offer valet parking at $45/24hours. Pricey but less expensive than other hotels i've stayed at in the area.

    The location is convienient, just a couple of blocks to Union Square, and right next to the Westfield Mall.

    The room and bathroom were both spacious; I appreciate that they are dog friendly and seem to offer nice perks for pets.

    They also have bikes available to use to tour the city.

    On the day of check out they placed our bags in our car for us so we could walk around and do some shopping. However, they do charge $8/hour if you leave your car with them past the original 24 hour parking.

    The bed was rather uncomfortable and the AC was a bit pesky. I woke up in the middle of the night in a hot panicky sweat and desperately tried to turn the AC down. However every time I pressed the down button the temp screen indicating it was going up - felt like a bad dream! After fussing with it for about ten minutes I managed to get the AC going in the right direction, however it took about 40 minutes for the room to feel cooler.

    Also, every time we entered our room we noticed a distinct moldy smell with a very muggy sensation in the room.

    Overall a decent stay, however for $400 a night (thats after taxes),  will look to try other hotels on the next visit.

    05/08/13 | Link | Rating: 3.0
    247. K. G.
    Let me start with our arrival.  Lets just say what a mess.  They were renovating the entire first floor where the lobby/registration desk was and the restaurant/bar.  

    There was a door man giving us instructions to check-in on the ninth floor.  Well that was fine but to get to the one of two elevators operating that day we had to go through a potentially dangerous construction site.  Things falling from the ceiling that we weren't even sure if it was water or something else being sprayed. All the scaffolding, dusty floor, tarps on the floor everywhere and lets not forget the multiples of tall ladders that did not look too safe to walk under.  We made it to the elevator unharmed .  Yeah!!!

    We checked in no problems since, we made our reservations a month ago, but when we got to the room the AC was not working properly nor was the TV.  At the end they both were fixed but having to deal with that after a four hour flight and a cab ride to the hotel needless-to-say I did not look forward to dealing with that too.

    My husband planned to meet a business colleague in the restaurant bar to learn that there was nothing there anymore and that he would have to rearrange everything and go down the street.

    What gets me most...we are Kimpton club members and have been for sometime.  We got no apologies for any of the mess going on or the inconvenience initially for our room.  It was as though it was business as usual.  Thankfully, we only stayed one night.

    Had we were informed that they were renovating like this and during the time we were to arrive we would have stayed across the street at the Marriott.  I guess that is why we weren't notified or fore warned.

    23/03/14 | Link | Rating: 2.0
    248. Christina V.
    I had an enjoyable stay here. The only turn off is the traffic when driving to get to this area. The valet drop off section was full and we were instructed to drive around the entire block again and a spot would be available.

    $50+tax /night for valet parking w/ in&out privileges. We didn't bother taking the car out, we took the Muni + walked everywhere.

    The hotel lobby was still under construction when we stayed at the end of March. The front desk/temporary lobby was on the 9th floor of the hotel in a guest room. The staff very friendly, down to the housekeeper ladies! Check-in was a piece of cake.

    Complimentary wine reception was nice! 5pm-6pm every day. The hotel even provided complimentary newspapers and a yoga mat for the room. There was complimentary coffee and tea in the morning on each floor (so convenient) -- they put the coffee beans out so it smelled so delish near the elevator!

    It was me and the bf's anniversary and they surprised us with a complimentary bottle of wine and chocolate in the room. Very nice touch. The wine was one of the same ones they served during the wine reception hour.

    The restroom door has no lock, it's a pocket door. The room we stayed in was a standard king room. The TV seemed too small for the room and very far from the bed. The fridge had a small spot to store drinks without moving around the mini bar items.

    Location was prime to Market st. Walking distance to almost everything. But it is close to a lot of shopping only, more touristy things are further out.

    I would probably stay here again to be near Market st or another Kimpton Hotel because of the service and amenities received.

    03/04/14 | Link | Rating: 4.0
    249. A G.
    We usually stay at the Ritz when in the City as we have a friends and family discount there but we thought we'd try something different.  That was a mistake.

    We had been told when we booked the room that the hotel was under construction but our stay would not be effected.  It was.

    Although probably not because of the construction, the at the side of the street valet parking was congested disorderly and an unpleasant experience.  Picking up the car in the garage at the bottom of the elevator was definitely more pleasant than the chaotic street scene.  $48/night for street side chaos started out our stay poorly.

    The lobby is definitely under construction.  They only had one elevator running and there was a little sign directing us to the 9th floor.  The 9th floor temporary lobby was in a room just off the elevator and I felt like I was checking into an engineering conference in Vegas.  

    The room was OK.  It was a small cramped room with a sliding door to the bathroom right next to the head of the bed.  The biggest complaint was the room was dirty.  There was a big fresh glob of something on the upholstery of one of the chairs and the glass on the main table was smeared and obviously had not been properly cleaned.  We had a busy schedule and just ignored these house keeping misses.

    What we really found unacceptable during our stay was the construction that started at 7 a.m. on the 5th floor courtyard right below and next to our room on the 6th floor.  I was shocked to see workers fully diving into it with drills, saws, hammering, etc.  I called the front desk and was told by the woman "I just got on shift, I don't know what is going on but I'll look into it".  The construction didn't stop and the front desk never called me back.  We got up early and went to breakfast.

    When we checked out later that morning, the Kimpton did the only positive thing during our stay by refunding our money for the 1 night stay and did not charge us for parking.  

    5 star for fixing their poor service after the fact.  
    1 star for misrepresenting the state of their hotel when we booked the stay.
    1 star for starting construction at 7 a.m. on a Saturday.  
    1 star for not providing guests with a clean room.  
    1 star for the chaotic valet parking service.
    2 stars for the small cramped poorly laid out room.

    We'll stick to the Ritz next time.........

    09/04/14 | Link | Rating: 2.0
    250. Danielle D.
    I looove the Hotel Palomars (there are a few around the country in the Kimpton line) and this one is no different. I was greeted by a friendly Kimpton employee in his cute bow tie and whisked inside. After a very short wait, I was on my way up to my room with my "Raid the Mini Bar" coupon in my hand.

    This Palomar has definitely been updated, and as some recent reviews note, is still under construction. So, the gym and hotel bar were closed when I was there, but I did peek out the window at the bar - it is in the central courtyard area of the hotel and looks like a cozy, intimate space with a nice outdoor area. I will definitely be back if for nothing else to check out the bar.

    Italian toiletries (the colorful ones), cozy animal print robes, wonderful linens, and soft embossed towels- you can't go wrong with the Hotel Palomar!

    21/04/14 | Link | Rating: 5.0
    251. Harry T.
    A Kimpton Hotel property, arrived at valet to a very professional attendant. So first of all some construct or street work at entrance or front of hotel, we called front desk since it was a one way street and we had to take a turn around block to figure out valet. Staff at front were very responsive and alerted valet attendant to look out for us. We were flagged down and greeted right away by both the door man and valet, both may I add professional and courteous. Check in was as smooth as can be, very kind to all our requests or questions, refreshing fruit infused water in lobby. Rooms may not be as large as I'm used to but the hotel is very clean and upgraded. Rooms are chic and don't smell of antique, modern designs, flat screen tv, great shower where water actually flows and I don't have to wait an hour for hot water to come through. They are a pet friendly hotel, got our 4.5lbs chihuahua a huge bed and 2 bowls courtesy of hotel. Last but not least the best thing about this place, the freakin beds are amazing, soft sinking pillows and even softer comforter.

    02/01/15 | Link | Rating: 5.0
    252. Asuka N.
    I suppose one has to cut the Palomar a bit of slack given they are renovating, but I don't think having one person running the 'front desk' in what was previously being used as a guest room is really the best way of doing things. It particularly doesn't help when one of the guests has the idea that front desk doubles as tech support for fixing their Macbook when it's not working properly. Additionally, only one of the two elevators works at any given time, so you really are going to have to wait some time to get up or down, depending on the time of day. As for the room itself - I was pleasantly surprised by the amount of room - it definitely felt quite spacious. Outside of the somewhat modern amenities (in terms of plugs, iPod ports, etc.) in the main room, though, the bathroom was a bit disappointing - definitely on the older side, with wallpaper that definitely feels dated and shower knobs and toilet flushers that work but seem like they could break relatively easily.

    While it's hard to beat the location of the Palomar, there are numerous other hotels in the area that I'd likely opt for in lieu of here that are in a similar price range. Even when the renovations are done, I think I'd check out the other hotels nearby first before checking back here again.

    07/04/14 | Link | Rating: 2.0
    253. Ben C.
    Stayed here last year one more time. Emily, the customer service gal who worked out our last issue, told me to contact her if we decided to come back. I sent her an email prior to arriving, and she politely responded and wished us well on our travels. When we arrived, we discovered that she upgraded us to the biggest freakin room I've seen in San Fran. They even included the pet upgrade with a chew toy and treats.

    My wife, puppy, and I absolutely enjoyed our second stay with Hotel Palomar. The bed was comfy and our puppy learned quickly that she could springboard off the bench at the foot of the bed and climb into our spot. This room ventilated better, probably due to the size of the suite, and we enjoyed a few soaks in the soaking tub.

    We will definitely be back next time we splurge on a weekend away.

    26/04/14 | Link | Rating: 5.0
    254. SC Girl O.
    Great hotel!  Nice rooms, very clean very spacious and great amenities.  The staff was so friendly and helpful.  The 5-6pm wine hour is a great perk.  The location is very central, right in union square, close a lot of shopping, restaurants etc.  My only complaint is that parking was $50 / night.  which is high and just one of the drawbacks of visiting SF with a car.

    10/03/15 | Link | Rating: 5.0
    255. Angela P.
    My husband and I stayed here on our honeymoon. Great downtown hotel with surprising amenities considering its footprint (small but useful gym, good restaurant, fully stocked in-room bar with lots of yummy goodies--and a coupon for 10% off the bar). The service and assistance from hotel employees was second-to-none. We were pleased with the centralized location of this hotel in Union Square. We walked to stores, hopped the trolley to Pier 1 right on Market Street, and were right around the corner from the Powell-Hyde cable car line. Our room overlooked Market Street, so we had a great view with minimal street noise. Took one star off because our room did not have proper drawers for putting clothes away. I understand that city hotels tend to be short on space and have to make the most of it, but it was kind of annoying.

    Hope that the hotel stays the same now that Kimpton is being acquired by InterContinental Hotels Group.

    06/01/15 | Link | Rating: 4.0
    256. Ashlee L.
    Review is for a stay on Dec 21 2013 (my birthday!!).


    - Not only allowed the 3 15lb dogs I was traveling with (why I always pick Kimptons when I travel), but had doggie beds, blankets, bowls and toys already in the room! A cute little dog sign in lobby even had all of their names on it.
    -Yerba Buena Gardens is only a couple blocks away with grass for the pups to run in and relieve themselves, although we were told by a maintenance lady they were not allowed and should cross the street to the church's grass. When I stayed at the Kimpton Serrano, also in SF, I could not find grassy areas within reasonable walking distance.
    - Kimpton membership got me a $10 off the mini bar (yum!)
    - A card in the room for a free cocktail at the bar on the 5th floor
    - The bathroom vanity kit had a pony tail, in addition to the usual stuff, now that's thinking!
    - The bed was very comfy and I melted away in the pillows
    - Very clean just like all he Kimptons I have stayed at
    - Great hotel location, especially during the holidays, for Union Square shopping


    - TERRIBLE location, especially during the holidays, if you are NOT Union Square shopping
    - The bathroom pocket door not only doesn't lock or appear to close fully, but it was also incredibly heavy (executive queen room)
    - We had a room on the 9th floor and the view was decent (Forever 21), however, I'm 5'0" on a good day and I couldn't even see out the windows they were so high!
    - The restaurant, bar, and other services are on the 5th floor rather than ground floor which is a little odd. I did not check it out.
    - I left my dogs' treats in a friends car and went to lobby to see if there were any to purchase, absolutely none, which seems odd given how accommodating they are with all other dog items. Apparently the lobby dog is on a diet.
    -Overall customer services was ok, but one door guy was the WORST. I couldn't even get a straight answer regarding taxi protocol. Come to find out they contract with certain companies like town cars that charge double of a taxi (and only take cash). $20 to get us 1 mile into SOMA  and yet only a $10 taxi back. I recommend walking up the street to Market and hailing a cab yourself. Parking here is $50 so we left a car in the Dog Patch (free parking!!)
    - My biggest complaint about my stay here was this crazy thudding music from when checked in at 3pm through 1am. We initially thought maybe it was something going on outside? Doubtful at 1am. At check out so many guest complained about it that they were upgraded suites for the following nights. Come to find out the noise one from one guest on the 5th floor, we were on 9th floor and heard it! HOW WAS THAT NOT DEALT WITH????????

    Staying at the Kimpton Prescott in a few days (with my 2 pups of course) for Xmas Eve and hoping the experience is better.

    22/12/13 | Link | Rating: 3.0
    257. Amy H.
    I usually don't leave these, but after a less than stellar stay here, I felt the need.
    First of all, Im a huge fan of this chain and actually changed my reservations from Hilton to Hotel Palomar due to a recent stay in Pheonix. I was impressed with the hotel's attention to the small things.
    Well,  I think that was just in Pheonix. We got to San Fran a little early and decided to try our luck and see if the room was ready at 1 pm. No such luck, and the front desk lady said she would call if our room was available before 3. No biggie. Well, they never called and we came back at 345 to check in. The front desk area is crowded, and at peak check in times, you would think to have more than one rep checking in guests. After waiting 15 mins to check in, we get our keys. Go straight up to our room and the cleaning lady is still in it! Are you kidding me?? Past 4 and our room still isn't ready?
    We go back down stairs, wait another 10 mins to get help and the less then friendly front desk girl gave us a new room. She was very passive aggressive,  and was unapologetic for the inconvenience.  
    We go up to our room, set our things down and head out to do a little shopping.  When we walk back in to go to our room the same passive aggressive yells "Miss" ummm "Miss" there was a problem with your card, I need to swipe it again. A bit unprofessional,  but ok. Then we head back up to our room, and you guessed it! Keys didnt work again!
    Fast forward to the next day, we return from a day of site seeing,  and boom! Again our keys didn't work! This time the passive aggressive girl at the front offered two free drinks at the restaurant for the inconvenience.
    Then the valet situation,  very slow. I called to have my car brought around and waited outside for 20 mins, turns out they pull it up in the basement garage, not the entrance of the hotel. Wish hotel staff would explain that on the phone when I asked for my car.
    So...all in all I would not stay here again.  Over priced for what little you get. The sheets were clean and they had nice Samsung tv's. That's about the only positive I have to say. I should of stayed at Hilton.

    30/11/14 | Link | Rating: 1.0
    258. Jerome P.
    Horrible hotel where everything is designed to be either inconvenient, missing, or in your way. Recently renovated yet walls still have outlet holes and there are signs on the ground. No breakfast, no coffee in the rooms, squeaky beds. Tiny rooms, leaking showers, unusable phones, borderline staff, and wrong signage but hey, the wine hour is decent - short of that it's as if Motel 6 had bought Kimpton and they don't leave the light on either.
    Horrible experience -- only positive is the location.

    27/05/14 | Link | Rating: 1.0
    259. Snowb M.
    Very disappointed! Booked this hotel base on the 4 1/2 rating, this hotel is not even close to 4 stars. I booked because of the star rating and location. This was a treat for birthday and pre-valentines celebration. The room is small, the bathroom is tiny, motel style. The lobby is dirty. We have the view of the atrium roof :-(. I have to say the staff are very helpful. I have stayed in other Palomar Kimpton hotels, this one is the worst, smallest one thus far. They definitely need to re-evaluate the star rating. There is Marriott next door less star much nicer looking. We will make the best of our SF stay.

    Thank You Chris for your very prompt response. We came back to our room today @3pm, make matters worst out room was not cleaned. Prior to leaving @9:30 am I went to the front desk to inform them that i had bites and itchy red marks to make sure that our room was cleaned and sheets replaced. Upon my return I informed your front desk team  of your email. We were moved to another room "same size".We are way too tired to be checking rooms. Our time is precious to be treated like this is a joke. We have one more night, we have to make the most out of it.. Not very happy!!!

    06/02/15 | Link | Rating: 2.0
    260. Damian C.
    I am a Hilton guy for work travel but the SO is a huge Kimpton fan and an Inner Circle member, so for personal travel it's the way we go.  The location for this hotel is perfect.  It's literally in the middle of everything, so it was easy for us to get to the Wharf, Castro, Chinatown, shop til we drop, and meet friends up in Russian Hill and the Marina.  Maybe none of those places interest you so "middle of everything" is totally subjective.  

    We ended up with a 9th floor suite.  I don't know if we're just always lucky or if we're slipping Benjamins to the hotel staff, but we always end up with one of the biggest, nicest rooms in the house.  Or hotel, I guess.  Our room was massive and easily could have slept 8 people (size-wise; obviously there was only one bed and a couch).  The bathroom was huge and the whirlpool was a nice touch after hours spent climbing hills and hills and hills and hills.  I noticed was that the floors were uneven in the room.  Nothing compared to the grades of the city streets, of course, but definitely quite uneven.  Maybe this is a part of the renovations everyone was talking about?  I dunno.  My only other minor issue was the windows.  They were small and high, so I could not get a view outside without standing on a chair or piece of furniture.  I guess that was my incentive to make sure I got out as much as possible though!

    Our standard complimentary snacks include Swedish fish, trail mix, and stuff to make Manhattans, which is nice, and something I never find at any of the other properties I stay at.  We always enjoy the other perks, like the raid the bar, since it provides snacks for the flight home.  

    We did have a chance to stop down at their new lounge, Dirty Habits, which was a nice little courtyard sanctuary within the walls of the hotel.  Be sure to stop in if you can.

    Now if Kimpton hotels were in every city that I travel to, I would always choose them, but I guess I can just hold them as a perk to my personal vacations.

    14/07/14 | Link | Rating: 4.0
    261. Aimee W.
    Update: Kimpton Palomar reached out, expressed their apologies for the problems we experienced during our stay, and refunded the total amount of one of the two rooms we booked for that stay.

    04/02/15 | Link | Rating: 3.0
    262. Vivian L.
    Palomar was our third stay with a Kimpton Hotel, and we've yet to be disappointed.
    The location is so convenient and is just steps from Market St. Shopping, and BART. We parked at the Jessie Square Garage just one block away at $26/night, which was way cheaper than hotel parking.
      The first thing you notice when you walk in the hotel is how small the lobby is. I expected a little more, since the other Kimptons had fireplaces and lots of couches for lounging. We checked in seamlessly, and went up to our room on the fifth floor. The hotel restaurant is also a trendy little bar with a creative menu, and is located right next to the elevators on the fifth floor. Our room was 3 doors from the restaurant, and even at 7pm, it was already hopping with the happy hour crew. As soon as we walked in, we called down to the front desk asking for a different room as it was already getting pretty noisy. Our key was ready by the time we got back down to the front desk, and were whisked away to our new room on the seventh floor.
      The second thing you notice about this hotel is how everything is so updated and contemporary. The hallways even smell like they've been recently renovated. Everything in the room was clean, and we had zero complaints. We had a wall of big windows that looked right onto Market Street, actually right at the Apple Store. The seventh floor was just high enough that the buzz from the street below was only a faint hum.
      In Kimpton fashion, they offered tea and coffee hour in the morning, and wine hour around 5-6pm daily. They also had a spread of fruit infused waters by the elevators available all day.
      Overall, this was a great place to stay, located in the middle of everything. The hotel was modern, and clean, and staff was friendly.

    21/08/14 | Link | Rating: 4.0
    263. Alexandra Linette S.
    And why the hotel is in a great location it's near lots of shopping restaurants and bars. Weekend that we were there there was lots of construction because they're preparing for the new trolley tracks, from what they told us. I heard a lot of good and bad things about this hotel and the company. I was expecting the best customer service I've ever received. I was a bit disappointed when I wasn't welcomed by a staff member and when we checked in they didn't ask us if we were in town for the first time or if we were celebrating to make that experience a bit just more. The room is pretty small for a standard however the finishings are very boutique styled and they have a large TV inside the room. It took about 30 to 45 minutes for our luggage to get brought up even after the second call, The first call they sent somebody up thinking that we were checking out. I do have to say the restaurant on the fifth floor looks amazing. They offer a complementary water in the lobby. And upon request they will bring up a coffee machine for you Complementary! Not sure if I'll book might hotel here again the next time I come to San Francisco but maybe a different location same company. Maybe.

    03/02/15 | Link | Rating: 3.0
    264. Toby S.
    Awful.  Asked for feather free room.  Never happened   Bloody, filthy feather comforter on bed.  Asked for allergy free blankets.  Brought some old rags with holes.  Bathroom door would not close or open, mildew in shower, drain in shower did not work, mold in tub, changed sheets and made bed once in four days.  Never took out feather pillows which I reiterated several times could not be in room due to allergies.  Complained to front desk.  Left us some cheese and fruit which was dried and curled up by the time we got in room.  Gave us two free days of breakfast but only stayed for one.  Ended up coming one nite.  Big deal, ruined our stay and I have a rash all over my body.  Go to SF every other month,and have stayed in many very nice hotels.  This was the worst ever, not just in SF, but anywhere.
    Oh, after two days had to ask someone to come get cheese tray out of room.  Yuck!

    03/03/15 | Link | Rating: 1.0
    265. Brittany N.
    Palomar is undergoing some renovation of their front desk.  Lobby is on the ninth floor!

    Despite the temporary oddity of having your hotel lobby nine floors up from ground level, Palomar still excels at providing top-notch customer service.  Like Sir Francis Drake and other Kimpton hotels, you may request select toiletries be brought to your room if you have forgotten them in your suitcase.  Unlike the Drake, however, there is no incentive for going green by saving $10 vouchers for every day of not requesting room service.  

    As a non-pet owner, I was initially hesitant about this hotel because they are *very* pet-friendly.  Upon entering the "lobby," you will find dog bowls below water coolers for humans, and majestic photos of poodles at the landing of every elevator level.  I was, however, pleasantly surprised with the cleanliness and spaciousness of each room.  The bathroom counter is nice and roomy (unlike the Drake and Triton), though without a fan (boo!), and my king-sized room was also very spacious with a dramatic view of Market & Eddy Street.

    One cool perk about Palomar is that they have complimentary coffee and tea every morning (7-10am if I recall correctly) with the newspaper close by.  The coffee and tea itself is nothing to rave about, but hey, it's free, so I can't really complain.  It was oh-so-nice to have a cup o' joe in hand as I walked out the hotel to catch BART.  The Powell BART station is, by the way, only a minute away from Hotel Palomar.  Sweet deal if you are commuting to the Berks like me. :)

    17/02/14 | Link | Rating: 4.0
    266. Gracie T.
    I'm a Kimpton fan but this boutique hotel is a little meh for me.

    The room is super small and the bathroom is right next to the bed with a  slide food that doesn't close all the way. You can hear EVERYTHING that goes on in the bathroom. Say goodbye to privacy.

    The room is clean though, as with Kimpton standard.

    19/09/14 | Link | Rating: 3.0
    267. Mustafa O.
    I love the design of the rooms in this place! The rooms are spacious and comfortable.

    I would stay here again.

    08/08/14 | Link | Rating: 4.0
    268. Jane L.
    Spent a night here for my son's birthday. We all enjoyed our stay.
    1. Great customer service. Staff members were nice. They even sent my son some fruit & goldfish and a transformer toy as birthday gift.
    2. The room size is very reasonable for San Francisco downtown. 300 square feet for a double room. Not too bad!
    3. The room was clean. The bed was a bit too soft for me but it's personal preference.
    4. Love their bar at 5th floor. A bit pricey but the drink was good!
    5. Free internet if you join the free membership.
    6. Valet parking is expensive but it is normal for SF downtown. They should put a sign out to indicate the valet parking because it is quite confusing.
    7. Location is unbeatable! Closed to muni, BART and cable car. Walgreens at the corner.
    8. Yoga mat and on demand yoga video in the room. I really enjoyed that!

    06/07/14 | Link | Rating: 5.0
    269. Antoinette S.
    Day 2--- came in to a pleasant treat from the front office manager after I left my review. I was slightly embarrassed that he read it while I was there.

    I gave them an additional star due to the follow up from the manager but nothing changed. I went to bed with the same obnoxious noise from the outdoor bar/restaurant. Still couldn't sleep well--- round two of meetings in the am and crappy sleep.

    While I packed in the morning, I realized I needed a bandaid for my heel--- damn shoes. The front desk gal said-- "no problem I understand" and said she would send someone right up................................................­..................................................­.......................................20 minutes later--------I wonder if they forgot............................................­.....................................25 minutes and I need to leave....oh, yes. Totally forgot. Blistered heel, SF streets, here I come.

    I checked out downstairs and wasn't asked once how everything was. Super disappointing---- coming from a hotel of this caliber I expect more. I thought this could have been a one off experience but I remember from my last trip here a year ago that this is common in my experience.

    Picking up my car was the same experience as last. Waited outside for the bellboy--- he was deep in a conversation with a passerby. Walked inside asked for my car to be brought up........... Was sent downstairs to get it myself. ??? Why. I just paid a billion dollars for you to house my car.... Can't someone bring if up? They brought it down. [dramatic, yes.] either way, I had to ask again to at least have my car ready. Bad bad experience.

    I travel to SF frequently and I will not stay here again. Sad because it is so damn cute.

    26/09/14 | Link | Rating: 2.0
    270. Matthew M.
    My mom is coming in to town and staying at this hotel... in an effort to provide her with the best experience possible without having to make her have to make a ton of effort to meet me for dinner I reached out to the hotel to find family friendly dining advice.  Michael answered the phone and couldn't have been more helpful. When Family and Friends come to visit they will be directed to Michael and the Hotel Palomar.
    Thank you... I know my mother will be in good hands.
    -Matthew Morrison

    24/03/15 | Link | Rating: 5.0
    271. Danielle F.
    What a surprise, this little gem of a hotel is classy, clean, spacious, centrally located, and friendly. The decor is trying to compete with high end hip hotels and it wasn't my style but I could appreciate the effort that went into it. Beds were comfortable and the room was very quiet.. internet is free and they have a free wine hour. Would definitely recommend!

    07/11/14 | Link | Rating: 4.0
    272. Sheenae H.
    Convenient location near Moscone Center and Union Square... unless you're trying to get out of it by Uber! It once took 15+ minutes for the driver to get to us because of all the traffic. To be fair though, it was the weekend after Thanksgiving...

    The room was clean and the ambiance was nice. The sliding bathroom door was kind of annoying; it was too heavy!

    The valet outside took a very long time to show up when we arrived, but getting the car in the morning was quick and easy. Pick up is downstairs in the basement garage, so don't get confused! It was nice for us since it was pouring that weekend!

    15/12/14 | Link | Rating: 4.0
    273. Vanity S.
    You can never go wrong staying at one of the Kimpton Hotels.
    We stayed at Hotel Palomer for two nights, and we loved the location! Everything you need is within walking distance and there was lots to do. The hotel itself offered a super swanky and clean lobby area and decent sized rooms.

    Unfortunately I can't give them five stars because there was a pillow filled with hair (looked like hair from a cat) left on our bed.
    Not cool since my other half is allergic to cats! Thankfully housekeeping came in a few minutes after we called them and took care of that.
    So my only note to them would be that housekeeping needs to pay more attention to the smaller details. Even though we are aware and love the fact that it's a pet friendly hotel, I don't want to lay on a pillow filled with hair from someone else's pet.

    10/01/15 | Link | Rating: 3.0
    274. Jennifer L.
    We stayed at the Palomar Hotel for one night on a Saturday.  We stayed in room 825.  The room is it inside courtyard room. It was a very quiet room. And got a good amount of light. There is no real view from this room but I requested a quiet room and did not expect a view.  

    We drove to the hotel and once we pulled up outside we had a bit of a wait before anybody approached us to take our car. It was not because they were busy it was because the parking attendant was talking to a limo driver for quite a while.

    We arrived at 3:30 to check in. There was only one person at the desk and he was extremely busy. However our rooms were available right away for us.  I would recommend at peak check in times they try to have more than one person at the front desk.

    The room seem to be clean. I thought the room was a good size. I requested hairspray that evening and it came promptly. In the morning I requested a toothbrush and shower cap which took awhile to get but not too long.  All were free of charge!  I felt the bathroom was a bit small and the water pressure was good but water volume was low.  The magnifying mirror was really good and I felt the blow dryer had good out put and was a high enough heat level.

    The front lobby is extremely small and sparse. The happy hour that they have from 5 to 6 is in that lobby. It is a very nice offer however there's not much sitting in the lobby and the wines were just mediocre. But again, it is a nice offer and we did attend:-)

    The restaurant, bar and outdoor patio area is very nice. I would recommend people trying it out while they are here.

    The hotel is located in a very central area. It is steps away from the main shopping complex, Union Square and about a 10 minute walk to the ferry building.

    We booked with a AAA and the bill ended up being $317 for the room with a $44 room tax and $7 tourist fee.  So around $370.  

    I would stay at this hotel again in a pinch as there was nothing really wrong with it if you just need a place to crash for the night.  But in the future might look for a hotel with more of a lobby and hang out area, etc if I want more if a vacation stay experience.  

    I would give this hotel 3.5 stars.

    17/08/14 | Link | Rating: 3.0
    275. Vita L.
    Excellent service, whatever you need, they either have it or will get it for you! We got the Luxury Spa King which had a huge bed, I'm 6'3 and I can fit 4 of me on there... A large private hot tub jacuzzi which can fit 2 and 1/2 of me and nice size TV. If your staying longer than 2 days, hang your clothes because they have no drawers for long stays. The stand up shower is small and can't fit more than 1 of me. No refrigerator or microwave. Overall stay was great though!

    01/01/15 | Link | Rating: 4.0
    276. Leah S.
    Being a Kimpton fan, I thought I would give the Palomar in San Fran a try.  I have enjoyed the Palomar in Chicago and San Diego so I figured I would also appreciate this one.

    I like it, but I am not overly impressed.  The lobby is incredibly tiny and there is no business center.

    The room is very lovely, the fitness facilities are great, and the location can't be better!

    Overall, a great kimpton hotel, good service, free wifi, and wine happy hour!

    10/09/14 | Link | Rating: 4.0
    277. Allison F.
    Stayed here for two nights with my boyfriend while in town for a wedding. The location is amazing -- you can't beat one block away from BART and a 5-minute walk to Union Square.

    Unfortunately we arrived in the city on the same Friday night Obama did. It was a nightmare getting to the hotel. When we finally did we saw there was only one valet taking care of the cars. We waited for about 10 minutes before my boyfriend asked me to go inside to find an attendant.

    The concierge apologized for the wait and called for another valet. She also told us to pull our car up to the white zone so we wouldn't get a ticket while waiting in the red zone. The bellhops were very helpful and we got the parking situation resolved quickly after that.

    The room was nice even if on the smaller side. Simple, modern decor. Elevators were very prompt even if there were only two. We had to get a cab to take us to the wedding -- the valet/doorman went into the street and tried to flag a taxi for us using a whistle which was really cool! Too bad all the taxi drivers ignored him and we ended up having to call a Lyft. The doorman told us that SF taxi drivers tend to ignore them a lot because they would rather go for someone who might be going to SFO. So just a note -- Lyft might be a better choice, especially if you are running late (we were). You'll just have to eat the surge pricing (we did :( -- it was Fleet Week)

    My only complaint was the maid service. We left on Saturday morning to get brunch before the wedding. When we came back, the maids were cleaning the two rooms just before ours (of course). We were disappointed that the maids didn't get to our room before we had to get ready. However, when we left, the maids were cleaning the rooms just after ours. We asked them directly to clean ours, but they must have forgotten because when we came back late at night our room still was not made. Then the morning we checked out they came knocking twice to clean -- 10 am and 11 am, way before the normal 12 pm checkout time. So basically whenever it was inconvenient/unwanted, and never when you asked/wanted.

    Parking is $40/night + taxes. While on the more expensive side, it is SF, plus it was the easiest choice for us during the Obama madness. You also get in and out privileges.

    14/10/14 | Link | Rating: 4.0
    278. Kenneth F.
    Not up to Kimpton standards!

    Pull up to front door unload luggage schlept luggage to front door with door man just standing there the whole time looking at us no service!

    Go to check-in with specific room requested front desk clerk has deer in the headlights look I'm sorry sir that room has already been assigned to someone else, that's our bad.

    Go to dinner that night doorman tries to get us a private cab for 20 bucks. Says a cab will be $15. He must think were tourists and must get a kickback from the private cab. It's was $8 to restaurant.

    Midday go to restaurant it's closed however bartender working behind bar okay at least maybe I can get a drink, but wouldn't pour a drink for a guest

    No in room dining.

    Room was nice and clean good location and while the restaurant not open for lunch was very good.

    Shame we are Kimpton in touch members too

    31/10/14 | Link | Rating: 2.0
    279. Victoria C.
    Great concierge and doorman service, very helpful in getting me a cab on my way out.

    Also got some contact lens solution (new) when I realized I'd forgotten mine. Thanks Kimpton.

    Not great was the fact that my pre-paid room via orbitz was double-charged to my credit card. Not great was the fact that I got this bill, went downstairs and *THOUGHT* I'd cleared it up (was told it was just a CC hold), then left and a few days later found that the entire charge was posted (not pending).

    Eventually cleared up, but took some more time on the phone and explaining through multiple layers of management. I'd definitely stay here again but be wary and double check your statements.

    02/11/14 | Link | Rating: 3.0
    280. Mary G.
    Very cool vibe and decor as you walk into the lobby. The rooms were very clean and relaxing. Service was good to, they helped me right away when both my keys weren't working.

    08/03/15 | Link | Rating: 4.0
    281. Ray F.
    This Kimpton hotel group boutique hotel in the heart of the market district, is a great hotel. Literally walking distance to world class shopping, dining and some of the best tourist destinations in the city.

    A great concierge service, and all of the front desk personnel I've dealt with on several different occasions have all been prompt, professional and courteous.

    Our last trip to the city for a weekend getaway, we booked a corner suite with an amazing view of the city and looking down Market street - at night it's one of the best views around.

    A great hotel, spacious suites, private and comfortable, well appointed rooms, great staff and one of the best locations in the city downtown.

    Always a great stay here.


    18/11/14 | Link | Rating: 4.0
    282. Pamela M.
    I'm partial to Kimpton hotels for their stylish boutique flair, hip and modern vibe/rooms, courteous service, and of course, their complimentary hosted wine hour. The Hotel Palomar San Fran has all the aforementioned, but the standout is its location in the heart of SoMa. I stayed here for a convention at Moscone, only 10 minutes away by foot.

    During my down time, I enjoyed many nearby delicious eats, shops, and sightseeing within walking distance: Ghirardelli Chocolate, San Fran trolley, Chinatown, world famous restaurant Hakkasan, Fisherman's Wharf. My only regret was not taking advantage of the proximity of Benu, a Michelin three-star restaurant. Many things to do and never enough time. Such is life.

    Bottom line: Stay HERE if you love the hustle and bustle of San Fran!
    Hopefully, they've changed their complimentary lobby coffee since my September stay. If not, I'd grab your morning cup of joe elsewhere, unless you prefer unpalatable, bitter coffee.

    06/12/14 | Link | Rating: 4.0
    283. Leah S.
    I consider hotels in the same way I consider food; it has to appeal to all my senses. I thought I had hit the mega millions jackpot finding Palomar, which looked like the perfect combo of location, boutique-feel, large scale dependability, price, and quirky detail. I was mostly right.

    Disclaimer, we booked one night during the Labor day weekend, so I knew things might be slightly more busy than usual, but when I arrived, I couldn't even park, because there were so many people. Instead of pulling a SF native move and double parking, I called them, and they sent someone out to valet my car. Once inside, I could see what the issue was- the lobby was packed with people, the whole space abuzz with activity. I had ordered early check in with my reservation, and I arrived rightly on time for that, but was not allowed to do so. Instead we were told to surrender our luggage and adventure until the room was ready, and they would call us when the time came.

    Alas we went to lunch, did some shopping, and looked over plans for dinner, and still no call. Went for drinks, past 3pm and still no call. We returned in person, and the room was ready, nobody called us. The room itself was spacious, minimalistic decorated, with a separate luxury Jacuzzi tub, and soft bedding. After a nap we went to the complimentary wine hour, which was a madhouse with so many people we could hardly make our way to the server. A white and red were being poured, and being a wine country girl I wanted to know more about the wine, so I asked some questions. All the response I got back was a frazzled and snip "They're From Italy" and no more. Neither wine was much worth drinking, but it would have been much nicer with the Kimpton promise of friendly attention to detail.

    After taking advantage of the room service delivery of a toothbrush and toothpaste, we toured the in house dining center Dirty Habit, which was trendy, fun, and lively, as well as the gym, clad with hula hoops and an array of equipment. In the morning, we got our cars and checked out, and I left with a sadness that I wasn't able to impart my luxury accommodation experience to my darling man, this being his first Kimpton stay.

    I received an online survey from them about my stay, and i mentioned that if they wanted details about it to call me, and assumed it would be circular filed and I'd never hear from them. Immediately this morning the manager PJ called me, to hear how things went. We had a lovely chat about the hotel, our stress inducing stay, and he was very sympathetic about our plight. He gave us a credit to return and give them a second chance, and I am so pleased to do so. This, managers and owners, is how you address an issue. Definately returning. Two stars for the stay, and an extra two stars for Kimpton pulling through with their attention to detail, even  in retroactive. Bravo!

    02/09/14 | Link | Rating: 4.0
    284. Matthew L.
    I stayed here in late February 2014 for a weekend getaway in the city, so I was pretty stoked to be in the heart of San Francisco's downtown.  When I first arrived, I wasn't sure where the hotel was because the lobby was boarded up and in construction.  Boy was it dusty.  Check-in was relocated to the 9th floor, which was no problem at all.  Front desk staff were very friendly.  I had hoped to get an upgraded room, which the agent who was helping me was about to look into...but his co-worker (possibly supervisor) said that they weren't giving any out.  Perhaps all the comp upgrades had already been given out that day, not sure...but I was a bit bummed out.  However, the agent was at least able to offer me a nice room with a view of Market street below.  

    While charming at first, this was a poor choice because Market street is very noisy even in a room many floors above.  I'm a light sleeper that usually requires ear plugs to sleep.  Even with earplugs (yes, I tested it out) I could hear the noise from below.  Since I knew the sound was going to keep me up at night, I requested a room change which the agent honored.  He changed my room to a quieter one which was facing an office building.  It wasn't the best view, but it provided me with what I needed -- a quiet room.

    My two double bed room was a bit small (SF standards?), but it was clean and cozy. I stayed with my friend here, and the room offered enough space for the two of us.  We did enjoy the Etro bath supplies that accompanied the somewhat small bathroom.  I'm probably a little spoiled since most Kimpton have offered me upgrades... so maybe I'm not used to a normally sized room and bathroom.  Hehe :).

    The noise and construction kind of bothered me and I was disappointed in that I could not enjoy the lobby during my Febuary 2014 stay. With that said, I would have to say that my experience here at the Hotel Palomar did not compare to my other previous Kimpton hotel experiences. Even with that said, Hotel Palomar in SF still offers a pretty decent, reasonably priced product in the heart of downtown SF. Hotel rooms can be expected to be a tad noisy and a little small...but this meets downtown SF standards.  For those who are loyal Kimpton InTouch/Karma rewards members, your loyalty will be honored through the usual free WiFi and raid the minibar perks, and a welcome amenity for those extra special peeps (such as a bottle of bub and a box of chocolates).    

    While my first experience here was a little disappointing, I am reminded of what a friend once said to me.  She had told me that you should always give something a second chance (if you had a somewhat disappointing first time).  If I have the need to stay in downtown SF again, I'll definitely give Hotel Palomar another whirl and see if my second time is any different.  

    But until then, Hotel Palomar gets a 3.5 star rating, rounded down to 3 stars.

    04/11/14 | Link | Rating: 3.0
    285. Kelsey P.
    I chose the Hotel Palomar after staying in the Phoenix hotel by the same name a few years ago for my birthday. In Phoenix, I was blown away by the service and friendliness of the staff. I was hoping for the same in San Francisco since we were there another birthday (a milestone celebration for my fiance). Overall, the experience was good with no 'Wow' factor.

    1. Nice location and easy to navigate the city from this point. We visited Chinatown, Union Square, Fisherman's Wharf and the Golden Gate Bridge with ease without a car. Tip: bring comfortable shoes for the hills. :)

    2. The free bikes for rent. This was HUGE. We rented two bikes on the second day of our trip and had an absolute BLAST seeing the city this way. We rode out the hotel doors, down Market Street to Fisherman's Wharf, Pier 39 and across the Golden Gate Bridge (ahh-mazing). Renting bikes is free and you can take them out all day.

    3. Free wine. We were walking through the lobby on our second day to find a gentleman handing out glasses of wine. He gave us a free bottle to take to our room.

    4. Free wifi. This was nice.


    1. The shower. There was absolutely no water pressure. It made it very difficult to wash my hair. I have never been in a hotel room with a shower this weak-- and I've stayed in much cheaper places than Hotel Palomar. Eeek.  

    2. No View. Our room had a beautiful view of Old Navy below and the hotel walls. We were really hoping for a view of the city.

    3. Restaurant/bar closes super early. Like way before midnight. This was a bummer when we went to have a birthday celebration drink. The bartender that looks like Emma Stone was fabulous, however.

    4. No fridge, microwave or coffee maker in room. I had some delicious leftovers from Franchino's (highly recommend for Italian lovers) that I would have killed for the next day, but had nowhere to store or re-heat. We did call and ask for a coffee maker and the front desk had one sent but it took nearly an hour for it to come. We had to call 2x for it too. There is free coffee in the lobby, however, which we didn't know until we were on our way out that morning.

    16/02/15 | Link | Rating: 3.0
    286. Melissa M.
    Worst hotel stay of my life.
    The hotel staff were very friendly and nice, however, my experience with valet ruined my overall experience. Me and my boyfriend stayed on the weekend of the Chinese New Year parade, and everything was HECTIC. They had no designated placed to park your car while waiting for valet to come get it. We had to double park illegally and wait 45 minutes for the one person that was working valet during a busy hour. We almost received a ticket.
    The next day as I was loading my bags into my car, I noticed three very apparent and long scratches on my car ALONG with another huge yellow smeared scratched on the front of my car. No one was going to bother to tell me, and when I brought it to attention to the valet, he tried to say that it was dust. Um no, you scratched my car. He was a huge dick about it to say the least. After submitting an incident report, one week letter I'm receiving a letter in the mail stating its denied because "there was nothing in the auto park that could have caused either areas of damage." I can't believe the audacity of the valet staff at this hotel. Don't stay here if you don't mind risking the safety of your vehicle. I would rate this hotel a 0 if given the chance.

    18/03/15 | Link | Rating: 1.0
    287. Sunny B.
    Boutique hotel w/ funky flair in the center of all things wonderful - downtown San Francisco.
    "Dirty Habit" Top floor restaurant & bar w/ outdoor heated patio seating was a pleasant surprise & hosted for skincancer.org event!
    Bring your Walking shoes for this great city.

    18/05/15 | Link | Rating: 4.0