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Hotel Rex in San Francisco, CA

Hotel Rex in San Francisco, CA


Established in 1997.

The Hotel Rex in Union Square was inspired by the San Francisco art and literary salons of the 1920's and 30's. Vibrant and alive, the clubby lobby surrounds guests with distinctive period furnishings, walls of antiquarian books, and an exceptional collection of exotic objects, original portraits and murals.


Company Info:

Rating: 4.01

Address: 562 Sutter Street, San Francisco, CA, 94102
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in San Francisco, CA



Comments (162):

1. Mike C.
Reserved two rooms at the Rex for our first visit (four of us)...what a GREAT hotel!!  Price was very competitive, location outstanding and the rooms had a lot of character as did the entire hotel.  Having stayed at the St Francis a number of times, the Rex was a much better deal.  Perhaps the most compelling attribute was how QUIET the rooms were at night!  Everyone that worked at the hotel were very friendly.  The Bar was lively and fun...I highly recommend this Hotel!

27/12/06 | Link | Rating: 5.0
2. annie s.
Ok, let me start by telling you that I'm not the type of person who usually books a hotel in her own city. My own bed's just fine. But man-o- man I needed some R&R after my partner left for two weeks on a work trip and left me with our  2 and 4 year old kids. The day he came back I announced to him that I didn't want dictation to be a precedent, but I would take a night away from it all. Enter stage right: Hotel Rex. I booked it because of all the great yelp reviews. Anyway, not only was the staff very engaged (unfortunately an unusual thing in SF) and welcoming. I requested and got a sunny room on the 6th floor, and it was furnished in a comfortable, warm ecclectic style. Hallways between room was quiet and filled with great literary quotes. Felt like a small family hotel in Europe. Bed was great, linens soft. Very clean room. Free fast internet...perfect for me to plot out my fantasy of being a free city gal. The icing on the cake though was that when the hotel got wind of my family flight story, they gave me some beautiful lotion, body soak and chocolate. I'd give 6 stars, but can't...

13/02/07 | Link | Rating: 5.0
3. Valerie D.
I stayed here a few years ago when I was just visiting and absolutely loved it!  I recommend it to anyone coming to town.  It's a centrally located boutique hotel with tons of personality and charm and it's located close to food, coffee, shopping and taxis --- some of the most important items if you are traveling.  The rooms are very comfortable with down comforters, plush robes, warm red, yellow and green dcor and Aveda bath products.  You feel like you have a really hip studio apartment in the city. . . except you also have housekeeping.  The front desk was so helpful!  We asked for recommendations on where to go out and the woman at the front desk not only wrote down her favorite spots but even highlighted our map so we knew how to get there.   There was a bottle of wine in our room when we arrived and when we couldn't get it open (no idea why) someone came up and opened it for us.  The bar/library/lounge is really nice.  Oh and it's reasonably priced too!

29/03/07 | Link | Rating: 5.0
4. Michelle d.
Totally solid performance by Rex. You can tell it's an older hotel that they've redone, but they've redone it very well. Friendly staff (except for one girl--Rheanna maybe?--who would only get three stars for being a tad snippy), cute rooms, Aveda products, and the whole damn place smells fantastic (but not overpowering). Very convenient location, decent price. Well done, Rexy.

03/04/07 | Link | Rating: 4.0
5. Dana C.
Cool little place for afterwork drinks.  Live classical guitar on every other Friday is really nice.  Place to relax and enjoy good conversation.  Good food too - garlic fries with aioli is great!

16/11/05 | Link | Rating: 4.0
6. M B H.
A nice, clean, comfortable and convenient place to stay.   The standard room was a bit small and air conditioner was loud and in the morning the hot water in the shower did not kick in.   The front desk and concierge were extremely helpful and professional.   The complimentary drink at the bar is recommended and the bartender has a great personality.   Room service staff and cleaning staff were friendly and service was excellent.   I recommend it for the discount price, location and nothing more.   The hotel staff were generous with the late checkout and holding our luggage till the evening.

22/08/08 | Link | Rating: 3.0
7. Stuart J.
Cute little bar that feels like a cross between a British hotel lobby and a library (as in a stately home, not the SF Public). Nice wine selection, comfy chairs, some tasty nibbles. Good place to retreat to after a hard evening checking out the art galleries on Geary.

10/08/05 | Link | Rating: 4.0
8. Katie S.
Rooms are the standard San Francisco mini-room, but the beds are comfy and everything was clean.  We got a great deal for a weekend night, at less than $100 for our room including wine in the lobby bar.

11/02/06 | Link | Rating: 4.0
9. Peter T.
I love this hotel. It has a great bar and great staff. all of the staff are friendly and will go out of their way to help. The bar on the other hand is a very beautiful library style type bar with comfortable chairs and tables and an assortment of interesting books on the shelves. The bar also has WIFI and I have taken many advantages of it.  The bar staff are fantastic especially David and Tony who are very knowledgeable about the drinks and the wines offered. both of the bartendars are also great conversationalists. Oh and I must also mention that the food that is served there is top notch. I really like the Rex Burger and they also have a fantastic Steak. If you stay at the hotel you get a complimentary glass of wine. The staff at the front desk are pleasant and very good at pointing out the places to go and very helpful when there is a problem. Please check this hotel out is is one of the best.

07/07/09 | Link | Rating: 5.0
10. Anna L.
After escaping from the Hotel Monaco - we were so happy to find the Hotel Rex.  Great prices and rooms.  Friendly staff and the quirkiness factor was really high.  Had a great stay here!  I am partial to Joie de Vivre properties after my stay here.

03/01/07 | Link | Rating: 4.0
11. Nanucktucktuc K.
Very nice staff; clean and quiet rooms; wine open house each evening; and Maximo the Pug Ambassador (!): a lovely place to stay.

05/12/09 | Link | Rating: 5.0
12. Vicky N.
This is the hotel we stayed at when my fiance took me away for my birthday surprise getaway last weekend. The room was soo cute and very cozy. The decor was nothing like i've ever seen before which I thought was awesome. They also have a radio/CD player included with complimetary jazz CDs to play if you forget to bring your own. After settling down in our room we headed downstairs to enjoy one of thier complimentary glasses of wine (served during the afternoon I believe). The bartender was humorous and super nice which made us feel comfortable there. We decided to sit down for a bit and wait for the valet to bring our car to us (mind you, you have to call at least 30 mins ahead to have your car brought back to you, and yes they do forewarn you of that also which is convenient) before we headed out to dinner. The little lounge area they had there was wonderful as well. Beautiful musical jazzy type decor. And to top it off they had live soothing jazz music played by a very talented couple. It was great.  But overall I can honestly say that my stay here was one of the best i've ever experianced so far. I would definitely want to stay here again in the future. And next time I won't forget to bring my own CDs =)

06/08/08 | Link | Rating: 5.0
13. carina b.
Hotel Rex is a wonderful spot to suggest when friends are coming to visit from out of the area. It is downtown, just a block and a half from Union Square. The lobby lounge is comfortable and a great place to have a glass of wine and enjoy an appetizer from Cafe Andree. In fact, guests receive a complimentary glass of wine each evening. On Friday nights, there is live jazz to enjoy and enough books in the library to keep you occupied for years. The guest rooms are cozy and decorated in warm colors. I've had many friends stay here over the years and they always have good things to say. Recommend it.

05/03/07 | Link | Rating: 5.0
14. Rachel K.
This was a perfectly nice place to stay while visiting San Francisco for five days this summer.  The location is ideal as far as public transit is concerned, though walking through the hordes on Powell St. to and from the Muni station was often trying.  The bed was pretty comfortable, the room was quiet, the shower had good water pressure, the bottle of water in the honor bar was reasonably priced, the wifi was free and easy... not a lot to complain about.  I will note that there were not Aveda products in my bathroom, as stated by another reviewer, but that didn't bother me.
The front-desk staff was very friendly and helpful.  I was amused by the melodramatic French music in the lobby bathroom and in the computer room.  The lobby bar looked very cozy and social in the evenings.  The one downstairs amenity I didn't enjoy was the restaurant, Cafe Andree - my bowl of granola with fruit was overwhelmingly bland.  Oh, and the one tiny elevator was pretty slow, too.  But no deal-breakers there.

19/08/07 | Link | Rating: 4.0
15. Sheyla L.
I didn't stay at Hotel Rex, but I was just there in the lounge on Friday night.  The service was absolutely amazing.  We hosted a small group and consumed cocktails and appetizers.  The crowd actually wasn't full of only hotel guests; there was a mix.  Very mellow and sophisticated group of people.  The drinks were great and the food was delicious.  My only complaint is that there was not more food on the plate!

06/05/08 | Link | Rating: 5.0
16. Christiana D.
I really enjoy staying in the Union Square, San Francisco, and have tried a few hotels in the area.  The latest was Hotel Rex.  The rooms were nice enough, although old, and somewhat dark, and the staff was very pleasant and helpful.  However the place is overpriced.  No extras, like breakfast, or water, not even a newspaper.  Even the cable was only 20 channels.  I recommend the White Swan, around the corner.  Beautiful victorian rooms, great breakfast, wine and appetizers in the evening, morning paper.

15/08/10 | Link | Rating: 2.0
17. Jessica C.
I couldnt believe how small our room was for how much we paid. It was horrible!!! my room in my place is bigger and i dont even have a bathroom. I was so shocked by it. I wont be going back!

05/11/07 | Link | Rating: 1.0
18. Eric P.
Never stayed at the hotel, but the bar was fairly nice. Expensive, which matches with the decor, I could totally see a buncha old bankers lounging there on their time off, smoking cigars and talking about polo. Of course, theres no smoking indoors anymore, bankers usually prefer swank penthouses these days, and the closest I've come to polo is that scene from pretty woman. But still, a fairly classy establishment to bring a medium to large size group to and drink a Thursday Night away. Thanks everyone @ Hang!

09/02/08 | Link | Rating: 4.0
19. Lawren S.
Hotel Rex was a great hotel for the price. They were friendly upon arrival. Informed us there was live music and a free glass of wine In the afternoon. The decor was great , art was fun. Rooms were small but cute and cozy. They had a dog mascot that was a cute old fat pug. All in all inexpensive, great location, and great service. Go and have some fun right in the square!

19/01/11 | Link | Rating: 4.0
20. Hyung L.
So had some time to kill before dinner so went with a couple friends to have a quick drink. Well two of us weren't drinking so the super friendly bartender made me a lemonade from scratch which I thought was awsome service. They have an eclectic drink menu. It was super mellow. If I wanted to have a drink in a quiet bar to have a nice conversation with a date Hotel Rex would be my choice. I did ask the bartendar if it gets busy and she did indicate that it does after 10 so my experience could be different since it's not a very big place. We were there around 8 oclock.

12/01/08 | Link | Rating: 4.0
21. Moi S.
They have Aveda products in the rooms, they get four stars on that alone!
Most people's reviews are talking about Cafe Andree the very cute restaurant within the Hotel.
The hotel itself has a great artistic feel,like you've stepped into an American bohemian institution. The rooms are nicely decorated but standard size and nothing spectacular.  Knowledable approchable staff.

06/01/06 | Link | Rating: 4.0
22. Jennifer B.
It was definitely nice and location a plus- hence the $$$$. A little underwhelming.  I like hotel adagio better, but the bar was cozy and the drinks 5 stars.  Restaurant was small, good ambience, reviewed separately.

01/12/08 | Link | Rating: 3.0
23. Nicolas H.
$3 pints on special at the bar. Plenty of reading material on the shelves and nice jazz playing quietly in the background...

20/11/06 | Link | Rating: 4.0
24. Alex K.
Living in LA and travelling up to SF on a regular basis I've had my share of hotel experiences. These guys do it right.

While the rooms are smallish, they are clean, very comfortable, and full of neat things like CD players with CDs from last year's jazz festival, a decent mini bar selection & free internet - and are designed with color and character. The food at the restaurant was decent, the staff is "on" and they have a policy of the general manager checking in guests on a regular basis. I think it keeps them honest.

Anyway, I liked them so much that I convinced my company to book a 100 night block for the next year.  I'll let you know what my co-workers think. Check 'em out.

09/09/06 | Link | Rating: 5.0
25. Antonio A.
If you are wondering how you can ruin the best New Year's weekend of your life, well just stay at the Hotel Rex.

It looks like this is a local favorite and I will admit, the bar is nice, not super nice but decent and comfortable and the room rate was fair, not extremely cheap but affordable.  

So what about the Hotel Rex gave me a complex?...well...

1) To begin, we arrived around 4:00pm on New Years Eve, happy with thoughts of our upcoming night.  We gave our car to valet and checked in.  So far so good.  We went upstairs to settle in and then decided to go get dinner.  1 hour and a half later when we went downstairs to get dinner we noticed that our car was still on the street and now had a ticket on it.  The hotel assured us that they would take care of this.  Okay, fine!

2)  We got two rooms but had three guys staying in those rooms.  So we asked for a cot.  They told us that the cots where too big for the rooms...well, then why even have cots?  So we asked for additional sheets and blankets.  They assured us they would be right up.  1 hour, 2 hours 3 hours and a couple phone calls and still no extra sheets.  

3)  So from there we just said, "screw it" we are off to go party.  The night was fabulous, couldn't have been better.  A few friends from the party came back to our hotel before we were going out to the next party.  We walk up and there was a guard at the entrance checking IDs.  What?  I thought we left L.A. and the stupid bouncers checking to see if you were on the list.  The guy said he didn't want any parties going on upstairs.  We assured him that we were just going upstairs for a second before we went out to our next destination.  Furthermore, they said, if anyone wasn't a guest, they couldn't come up.  When he asked our names we told him and then looked at the list he was checking to see what he was checking.  When we leaned over to look.  He repeatedly said, "please back up sir" Like I was going to fight him or something.   Please note that we were not confrontational but just overall perplexed at this guy's treatment of "guests"

I mean, if I paid for my hooker, I want to bring her up to my room so back the frick off!!!

So after all of that we asked to speak to the manager.  She basically said the same thing and knew that she had us by the balls on New Years...AGGGHHH

4) So we left and did our thing...the rest of the night went great until we had to come back.  So we finally made it back to the room and of course there was no doorman when we got there this time.  AND no sheets or blankets!

5) Upon check out we had to wait 45 minutes to get our car out of valet.  Really?  WTF ever....

The Hotel Rex was the only thing wrong with our trip.  Other then that, we had the time of our lives!  Thanks Rexy!

04/01/08 | Link | Rating: 1.0
26. Laura N.
The discussion over whether or not this is a boutique hotel is amusing. It definitely has the STYLE of a boutique, if not the actual class and fancy appointments. The staff here are nice and attentive (although they may be a bit understaffed), the atmosphere is great, and the room was MUCH bigger than I ever expected at that rate.

You have to consider location - this is steps away from Union Square, people! Most hotels in this area are about $300 / night or more.  Hotel Rex is half that or less. It is an incredible value. I have stayed in other hotels in this area in this price range and they have been small and nasty. Give this place your business so it stays around.

UPDATE: I forgot to add that I arrived at the hotel at 8:00 am and was able to valet park my car with them. I asked about early check-in, thinking I could return at noon from my workshop and check in, and they said my room was ready so I was able to check in at 8:00 am! Very convenient.

17/02/09 | Link | Rating: 4.0
27. Der Maibaum L.
I just TOTALLY LOVE boutique hotels espically with a sweet little bar. The minute you walk in the hotel you are greeted with the front desk, and they are so nice, with smiles and all. And you say "Good Evening" right back with a smile and keep walking to the back where the bar is and you belly up to the bar and order your beverage. I enjoy coming here. There selectiion of beer and wine and champage is well liked and they even have like a chesse plate which is tasty.
Stop in here for a night cap or before dinner. But double check on the hours.....Its so charming...I dig this place....if you see me here belly up to the bar with me and I just might let YOU buy me a drink......CHEERS!
I might just book a room here at the Rex Hotel just to get a feel of the whole package...even though I live just around the corner....

19/09/06 | Link | Rating: 5.0
28. Jennifer s.
I love this room. A very good friend of mine meets her first dates here frequently. This is a comfortable room with warm lighting. Perfect  place for conversation. Bartenders are cute and friendly. Plus there is always eye candy at the bar. Wine list is solid and eclectic.
Cozy brown leather chairs, interesting artwork, books, wine and good friends gets 5 stars.

06/10/06 | Link | Rating: 5.0
29. Sheviche R.
What a deal! This place definitely delivers - we showed up, after the 6 hour drive from LA exhusted and so ready for a glass of wine.

The room was gigantic, and so cutely decorated. Loved the colors! Striped carpet, hand painted lampshades, and groovy vintage pattern shower curtain. Beds were uber-comfy! Nice little CD player there (with CD's) if you forgot your ipod. Over all clean and quiet.

We paid 150 for the night for this well appointed, well located hotel! Even the honor bar prices were reasonable. PLUS - you get a complimentary glass of wine when you check in (gigantic too!).

My only complaint would be the valet service - $33 bucks  for 24 hours - and it took over  30 mins to get our car - they warn you about it when you check in, but it sucks nonetheless.

Totally recommended!!

15/07/07 | Link | Rating: 4.0
30. Heath R.
I'm in town for a meeting tomorrow, and the Rex isn't too far from where I need to be. One of Chip Conley's Joie de Vivre properties -- his office is right across the street -- the Rex is high on the design and rich in the comfort.

The room rates are reasonable, and because the hotel's design is inspired by literary salons of the '20s and '30s, there's a feel of intelligentsia about. My room is a little dark, but the furniture pieces are solid, and the bathroom isn't overly small.

They give guests tickets for breakfast at the restaurant next door, and each evening -- except for tonight, the staff holiday party -- there's a complimentary wine tasting. Wish I were here for the jazz on Friday!

Comfortable and convenient. I'm not here long enough to really get a sense of the place, but it's a fine hotel and the staff is friendly.

18/12/06 | Link | Rating: 4.0
31. Carmela L.
I am mainly giving three star a instead of 2 because my husband was pretty happy with his stay.  First off I have to say that the reason we chose to stay at Hotel Rex was because we had stayed at another boutique hotel by the same CA co in Sacramento and loved it.  And although I will say that hotel Rex had nice front desk staff and decent sized, clean well appointed rooms, the bathroom was small and unimpressive, the TV was literally static-y with poor quality sound, and our king sized room did not have central air.  This is by far my biggest complaint - there was an old, noisy window AC unit that kept me from falling asleep.  When I called guest services to see if they could bring me ear plugs the phone rang about 20 times before a bartender answered it.  Then the night desk person called me back and said they didn't have ear plugs.  How could a "luxury" hotel located direectly in the middle of a major city (union square of San Francisco) NOT have ear plugs?  And she did not offer to send an employee down the block to fetch some, which is what I would do if I was in her position and a guest said they couldn't get a good nights sleep because of the noise from the subpar AC unit in my hotel!

17/02/11 | Link | Rating: 3.0
32. Stephanie S.
I wish Yelp had 1/2 stars because this would be a 4.5 star if I could.

When we arrived we were picking up friends to go to the wine country in the morning so our room wasn't ready yet.  They let us leave our car in front for a good 20 - 30 minutes without giving us any grief.

When we finally checked in around 3pm they upgraded our room to the deluxe room free of charge.  Compared to the regular King room our friends had, it was great.  The rooms are comfortable, as was our bed.  Bathroom was pretty much what you would expect for an older hotel, a couple of rust marks and very out of date fixtures.

I really enjoyed the hotel lobby.  They offer complimentary happy hour, which means one glass of wine in a very comfortable, library type room.  The bartender kept adding "splashes" of wine into our glasses, even though there was a one glass maximum.  Yay us.

For what hotel prices are in the city, I really enjoyed Hotel Rex.  I really liked the boutique small feel and felt it was a good value.  They lost a half a point for the bathroom and the HVAC.  I couldn't get the temperature right so I was either freezing or way too hot which interrupted my sleep.  I hate that.

22/04/07 | Link | Rating: 4.0
33. Christy S.
Another great boutique hotel! There is a lot of old world charm from your first step into the hotel, to your room experience. I couldn't believe how cheap the room was, for the quality that this hotel offers. Boutique hotels are the way to go, especially with Hotel Rex. You get the feel that you are staying at a fancier hotel, but with cheaper rates and a great atmosphere.  That staff was also very professional and friendly and the hotel is centrally located right next to Union Square. This is a terrific place to stay when traveling to San Fran!

01/09/09 | Link | Rating: 5.0
34. Suzy K.
Hotel Rex is a charming, boutique hotel with unique character and the friendliest staff.  My husband and I reserved a block of rooms at the Rex for our wedding guests and stayed there the weekend of the wedding.  The room block reservation couldn't have been easier - the rate was an excellent deal and we were not held responsible for any unbooked rooms.   All of our guests who stayed there said they liked the hotel - especially the free wine happy hour and the hotel mascot, Max the pug!  The only complaint I heard was that some of the rooms are small, but that wasn't a big deal since people spent most of their time exploring the city.  My husband and I reserved a suite, which was perfect for getting ready with the bridal party before the wedding.  Plus the decor has such a lovely vintage touch - perfect for photos!  Everyone who worked there - from reservations to reception, room service, and maintenance - were extremely friendly and helpful.  I wish I could stay there more often!  I would not hesitate to recommend it to out-of-town guests.

07/11/11 | Link | Rating: 5.0
35. Jonathan O.
Found this place last minute on yelp. Called about an hour before hand and was able to get two rooms with 1 bed a piece, they didn't have any rooms with two beds. The hotel was clean and unique, I'm into how different it was. You've stayed at one Marriott, you've stayed at every Marriott, you know? Staff was helpful but not amazing. Proximity to union square and eateries was awesome. Paid $130 per room per night and felt fine with that. Parking was the reason it gets 4 stars instead of 5. We had to spend $35 per car for valet per night. But you can take it out as many times as you'd like for free. Overall awesome and unique.

24/04/10 | Link | Rating: 4.0
36. Joe B.
Nice place, clean and cheap but nothing special.  Granted - this hotel chain specializes in re-doing old best westerns so you can kind of always see the bones of a 1960's motor hotel behind the new wallpaper.

The good points:  The staff - very very nice, very helpful and accommodating.  Room was clean and decent sized (we had a 'suite' for 177/night) and the overall feel when you first walk in is quite nice.  The price - we got a decent deal.  The location is also excellent - close to everything you'd want to walk to.  The room was well appointed and comfortable, nice and quiet for sleeping.

The bad points:  Forget about getting a cab - there is no doorman and cabs are scarce in SF.  Forget HD TV - it's basic cable with 19 channels.  Forget lounging in the lounge before 5pm -  it's closed.  Also forget room service - they closed their restaurant last week.  If you like good wine - forget the daily wine reception. This place could do better on the customer experience end - there are really no services at this hotel at all, not even a morning paper available.

basically - it's an upscale motel (think walmart-bought window-mounted A/C units and thin linens), not a boutique hotel - sorry guys.  Totally worth 89 a night but not much more.  Not bad spot per se - but I'd recommend you stay next door at the larkspur if you're looking for the bit of boutique luxury this hotel markets itself as having.

06/11/10 | Link | Rating: 4.0
37. Roxmarie G.
One of the things I love about living downtown is being able to stroll over to an intimate hotel bar and have a late night bevvie wtih a friend The hotel Rex has one of the most charming bars in the Union Square area. It's not a "party" place, just a quiet intimate cafe-like space with a cozy livingroom atmosphere. The bar itself is tiny, seating about six people. The remainder of the large room consists of comfy chairs and small tables with individual lamps. You can order bar or restaurant food here and up until at least 10:30 we were observing deicious snacks making their way out of the kitchen (helpfully transported by a waitress, that is). This was a stiff two-shot irish coffee, no sugar.

19/04/09 | Link | Rating: 4.0
38. Brian C.
DUMP!  A friend reserved this room for me. I hope I will find a way to forgive him. Upon checkin the first room they gave us smelled of stale cigarettes.  Room 2 did not smell but an old air conditioner hangs from the window and there is another building about 3 feet beyond that.  The halls are noisy and the walls thin.  In fact I could even hear someone plugging something into a socket next door.  I need to get a room somewhere else tomorrow.  I hope there are no bed bugs tonight.  UGH!

11/03/11 | Link | Rating: 1.0
39. Swetha G.
I just met some friends at the restaurant bar during their happy hour so this review is solely on that, don't know anything about guest services.  I liked our bartender, who was patient and kind enough to go over the different house wines that were available on the happy hour list.  He recommended a merlot and I loved it.  The place is very nice, gives you the traveling feel as it is in a hotel, and the people at the bar were all chatty and fun to be around.  There are comfortable chairs to sit on and it's perfect to just sink in and have great conversation.

20/05/08 | Link | Rating: 4.0
40. Dawn D.
My friend stayed here for 5 days while visiting me a week ago. She loved the location, the super-comfy bed (which was important because she's pregnant and needs super-comfy!), and said the maid service was excellent. The did feel her room was a bit small, but that didn't bother her too much since she didn't spend a lot of time in there.  Plus at less than $150/day, she was willing to sacrifice some space for some money in her pocket :)

She definitely recommends this hotel for people who are looking for a nice place to stay without breaking the bank.

09/10/09 | Link | Rating: 4.0
41. Sam V.
They overbooked the hotel and sent me to their sister property several blocks down. It wouldn't have been so bad if I could have stayed at the other hotel for the entire trip, but I got sent back to this place the next day due to their overbooked hotel.

That being all said, they did "upgrade" me to a better room and they did make an attempt to appease the huge inconvenience through Belgian chocolates and a free drink coupon which I didn't use, along with a handwritten note from the manager. Nice touch, but a bell hop and some sort of automated transfer from the other hotel would have been nicer.

I would probably stay here again, but it is not my first choice. The bar area is cool and the room was quiet and everything worked - it is just a bit dated, but I think that kind of adds to the character. I believe the elevator is run by hamsters in runner-wheels, because it takes for friggin' EVER to get anywhere. Free wireless, which is a plus.

18/04/08 | Link | Rating: 3.0
42. Marcus M.
This is a review of the bar only. The hotel itself looks very nice, but I can't say more than that. The bar looks good. The bar has a limited supply, but it _is_ all on display, which makes it much easier to decide what to order.

18/06/10 | Link | Rating: 4.0
43. Nacho C.
Um  it was okay.  I thought from the pictures on the web and some of the reviews that it would be good.  It was like a converted hostile with 20inch TV's overlooking brick walls.

The only thing that was missing were bars over the windows and junkies hanging out in the hallways.  

I have been to boutique hotels before and this is not one unfortunately.  The staff was very nice however and they do offer a complimentary glass of wine for hotel guests from 5-6pm.

16/06/08 | Link | Rating: 2.0
44. Stephanie G.
Friendly hotel staff. Nice rooms (a little rough around the edges with the details, but it was clean). Conveniently located for a first trip to San Fran. Reasonable prices. & I heart free stuff (glass of wine)!! I just wish I had stayed more than one night so that I could have enjoyed it more!

06/10/10 | Link | Rating: 4.0
45. Vince S.
Headed over to this charming hotel for a casual Friday night with some fierce and fabulous ladies....

Where casual Friday turned into Bad Friday (it was actually Good Friday)....into just plain....

Naughty Friday.

The hotel staff were good sports in all of this, especially when they placed us in a room where they knew no one else was occupying the rooms around us.  Unfortunately, there were probably still people sleeping above or below us.  But that's ok....because top or bottom we'll take it either way.  Also, to our strong disappointment, when we asked for a gallon of lubricant from the lobby receptionist, they pretended that they were unable to hear us from the phone.  Bitch...you could hear us when we requested ice and towels! Either way, they only came up to tell us to quiet down once.....in which we obliged and rested our heads because at this point it was 4am.

But by 4:30, one of my girlfriends decides to wake up again and start pouring more drinks....HA!

Back to the hotel, it was my impression that it was cheap, so in that sense, I think it's a pretty good deal.  Just don't have 7 people trying to sleep on one king bed and one pull out (uncomfortable) sofa.  Now I definitely recommend this place for a couple just trying to have a nice night out on the town...but seriously no more than two people.  Okay three if you're trying to add in some fun, but cap it there.

The furniture is quite nice, and the bed was really comfortable.....from what I remember.

The one thing I really DO remember, as I tried to quietly slip out of the room and begin my walk of shame home, was the quote painted on the wall next to the elevator.  It said something of...."Man is meant to LIVE, not merely just to exist."

Well ladies and gentlemen, I definitely LIVED that night.

Yay for slumber parties that take us back to high school! :-D

02/05/09 | Link | Rating: 3.0
46. JAN I.
I love boutique hotels....it was in the right location at Union Square.  The rooms are the cute and clean.  My BF and I had problems with the AC...but other than that it was a great stay.  Staff is so helpful.  Library area was a great place to relax. Valet area is quite small but it was quick  to have them take the car away.  I would totally stay here again!!!

01/09/11 | Link | Rating: 4.0
47. Julie U.

I can't believe I never got around to reviewing this place! It bears the name of my current boyfriend (though I haven't been there with him I have told him about it and I'm hoping for a trip back sometime soon). What a lovely little place.

Neatly tucked into an old building near Union Square, this sweet boutique hotel is absolutely awesome. Old wooden double-hung windows, classically chic decor, down comforters on pillow-top mattresses, high ceilings, uneven, creaky floorboards, plush robes hung in old wardrobes, a complimentary drink upon arriving, one tiny TV in each room (because let's face it... when you're in San Fran the last thing you should be doing is watching television). This is my kind of place. I felt a lot more like I was in someone's old restored home than in a hotel in the middle of urban San Francisco.

The staff at the Rex is absolutely delightful. They went out of their way to make us happy while we were there. There's a libraryish cafe (with delicious coffee and breakfast) just off the lobby. There's a club sponsored by the group of hotels that owns the Rex called the "Joie de Vivre" club. Join up (for free) and when you arrive for your stay at one of their 30+ west coast hotels, there will be a personalized, handwritten note welcoming you, accompanying a tray of goodies (including a bottle of wine, Jordan almonds, and nice snacks).

Oh, I just loved the place. Though you'll pay a somewhat-pricy rate of about $289 a night for a standard room, if you're looking to splurge on a nice getaway I just cannot imagine that you could beat the value. It is well worth the trip.

23/11/08 | Link | Rating: 5.0
48. Darin S.
What a gem of a hotel!  Small, boutique hotel near Union Square.  As with most boutique hotels, the rooms are on the smaller side, but very well-appointed.  Events in the lobby every evening including a happy hour for guests.  And, free wifi throughout the hotel - finally, a hotel that gets it!  I would definitely recommend this quaint hotel.

21/05/11 | Link | Rating: 4.0
49. Scott L.
Stayed for two days in December, during AGU.  A little far from Moscone, Rex is near the base of Nob Hill.  I agree with the previous reviews that comment on the genuine niceness of the staff.  Excellent and friendly.  This is a very quaint place.  Tiny square elevator -- the kind that the staircase wraps around.  My room was small, but cozy and comfortable (it faced the back) -- nice Queen bed, free Wi-Fi.  I don't spend a lot of time in my hotel room when traveling, so small size doesn't bother me.    The bar was pleasant -- had dinner there once -- with reasonable drink prices:  $9 for a Hendrick's martini.  Definitely a place to which I would return.

03/12/12 | Link | Rating: 4.0
50. christopher r.
Talk about the boutique hotel in San Francisco.
Stayed there two days ago (April 20th, 2009), and it's the opposite of the massive lobbied, tons of different staff uniforms kind of place. The demeanor of the staff at the Hotel Rex is simply courteous, without pretense, and easygoing.

My room was supremely cozy, absolutely spic-n-span, super comfy bed, bathrobe, towels, nifty CD player, and talk about location: One block away from Union Square.

My lack of Spanish didn't help at the restaurant, however -- my fault I guess.

22/04/09 | Link | Rating: 5.0
51. LMoo P.
Just got back home from a one night stay at this delightful hotel.

It is situated really close to Union Square and its amenities.

We booked a deluxe queen room and they upgraded us to a nice corner deluxe king room.  The bed was really comfortable as were the pillows and the light duvet was amazing warm.  The bathroom is a little small but for one night it was adequate.  Liked that we could open the window in the bathroom.

Loved the double blackout curtains for I HATE staying at hotels and you get light creeping in under, over, on the side of the curtains and then I can't sleep - not here!

Every member of the staff were marvelous except the bar tender - he was efficient but not very warm and fuzzy like the rest of the staff members - Max the pug is a very chill pup who loves his ears to be scratched.

The food at the library bar was the bomb - we had a pre-show meal there during wine hour and the home made burger was heavenly  (and I don't like burgers!), the wine selection was varied and reasonable.

The man when he saw the bill for the night, turned and looked at me and said "that's all?, wow, what a deal!".

Can't wait to come back in a couple of weeks for another stay!

18/12/11 | Link | Rating: 4.0
52. Barnett Z.
I really enjoyed my stay. I was in town for a job interview.

Great boutique hotel experience and terrific service make this place a no brainer if central location is important. For a quick business trip... this place rocks.

24/04/11 | Link | Rating: 4.0
53. Stephanie C.
My husband and I  stayed here over the weekend.  Nice hotel, staff is very nice.  They are extremely pet friendly, and I loved that.  We brought our small dog kobe, and they let him kick it with us in the bar.  It was a great experience.

19/03/12 | Link | Rating: 4.0
54. Debbie C.
Recently spent a night here while in the city for a day-long seminar.   I would definitely come back.

The location is great - lots of good stuff (including Nordy's!) within walking distance.  However if for any reason you need to get to the Fairmont, don't be the fool I was....yes, it's only 4 blocks away but it is straight up Nob Hill!  

Room was cute, clean, and comfortable.  It was perfect for one person - but if you are a couple who only like a hotel if you have lots of room, this won't do it for you.

Loved the free wireless internet throughout the hotel and the nice little bar area, where there is a free wine hour from 5 to 6.  I partook of that to get my credit hand card loosened up for the Nordy's visit, and then went back later for another glass of wine and a snack while I surfed the net from my laptop.

All the staff I encountered were extremely friendly and helpful, including the desk clerk in the morning, who had brought his adorable pug to work.  Bonus - dog snuggles!

I asked for a high floor to be away from street noise, and was given a room on the 7th floor.  Had it been one of those rare hot days in San Francisco I would have been uncomfortable due to lack of A/C, but after leaving the window open for a little while I was able to sleep quite well.

10/10/09 | Link | Rating: 4.0
55. Angela D.
Although I've never stayed the night in one of their hotel rooms, but over the years I've spent a good number of nights in the Library Bar.  Quasi-European with books and art as the theme.  There used to be really good food on offer but since their restaurant closed, the kitchen now closes earlier too, which sucks.  Arriving after 8.30 then there's probably no food available:(  The multi-tasking Dave behind the bar serves up great cocktails with a decent selection of Scotch.   It's not cheap but you are downtown, just off from Union Square, so expense is to be expected.  
On Fridays there is live music in the bar (not too loud) and on Saturdays I think they have a magic show.  The snobby guy at front desk isn't very friendly and last time I was in he was really rude to a group of people in the bar.  There's always one I guess!

All in all, a good solid find for downtown.

08/06/11 | Link | Rating: 4.0
56. Lyndsey W.
I stayed here and must admit that at first I was a bit disappointed in the dark antique decor....But then I realized how nice everyone at the hotel was and what character it had.  

They have complimentary wine at happy hour every evening.  Though there is one bar tender and at times it gets a bit busy for him he tries hard to please everyone.  He also brings in a crate of records that he pulls from and plays on an old fashion record player.

They have 2 bikes to use free of charge.

One of the guys at the front desk has an adorable pug that hangs around.

It feels like a big family at the hotel and was a really warm and inviting place to stay.  

Free Internet was a bit slow but their is the option to upgrade if you need.

Location is great too if you have work to do downtown.

03/05/12 | Link | Rating: 5.0
57. Joe W.
about a month ago, me and my friend (from out of town - LA) were just visiting SF for the weekend and since it was about 7pm and kinda late to go back to San Jose - we tried to check some local hotel and this popped out during our search. we tried calling their phone number but we were routed several times (1-800-###). we asked about the hotels' amenities but the customer service agent on the other line doesn't seem to know the hotel very well like it was outsourced from some location. we were so tired that  time so instead of given the run-around, we decided to just walk in the hotel and check it out. my friend inquired at the front desk if he can see the room first and the amenities but the guy at the desk (just a bit busy) did not even bother to entertain us or acknowledge us.

in this case, we were so frustrated and decided to stay at the Marriott instead. it would have been nice - the hotel seems cozy for a boutique hotel but that experience left us a bad impression about their customer service. i would think twice on checking this hotel again.  i would have elevated this matter to the manager at that time but i then again we were so tired.

30/04/12 | Link | Rating: 1.0
58. Michelle S.
I'm a Bay Area native and I've never spent the night in a San Francisco hotel room until last night. My work booked a bunch of rooms for us so that we didn't have to drive home after the holiday party at Westin St. Francis. This is a pretty slick place. Good first SF hotel experience.

19/12/09 | Link | Rating: 4.0
59. J. T.
Stayed at the Rex this last weekend for a little romantic get away. We live in SF, but sometimes just need some fun! Got a deal online for the Rex and thought, why not? Very cool hotel. It's pet friendly, so we brought the dog. Everyone was super friendly & accommodating. The hotel itself is small & cozy. We arrived early & they held our bags until the room was ready. Because it's so centrally located, we strolled down to Union Square & held hands :)
When we came back to the hotel, they were setting up at the bar, & invited us back for complimentary wine--dog was welcome too! There were some business meetings going on, and we got an excellent spot in some cozy chairs to enjoy our drinks. Excellent bartender. The hotel & bar remind me of a quaint Parisian hotel. Lots of charm.
The staff is young & hip, but no attitude at all. Our room was well stocked & clean. Super quiet room & I love the colors & decor! The next morning, the most adorable Pug was sleeping in a chair in the lobby. So squishy I thought it was a pillow! Let me pet it & snuggle it a bit. My dog participated in the cute-fest too. The nice concierge behind the desk told me it was his dog, Max-- took our picture & gave me a card to be Maxs FB friend! Love it!  This might be my new favorite place.

25/01/13 | Link | Rating: 5.0
60. Jennifer J.
Ya gotta love a good, inexpensive boutique hotel when you're not in the mood to drop a large amount of duckets on a 5-star....

When looking for an interesting new place to stay I found pics of Hotel Rex and I must say I fell in love with the idea of a library bar. Books and whiskey? Yes please.  The rooms weren't too much to be desired for, but it was to be expected in this older building. And really I can't complain because we showed up at 2am and the front desk was more than happy to assist us as if it were 2pm. He was super accomodating, gave us the hotel spiel, arranged for our car to be valeted right away, and we were in our room in no time.

All-in-all GREAT experience here

19/04/11 | Link | Rating: 4.0
61. Jeffery M.
I have traveled quite a bit for work, family obligations, and just to visit friends. I've come to leave my expectations at the door when it comes to hotels. Unless you have been there before, you never know what you're going to get. I was pleasantly surprised by the Hotel Rex. It's in a great location downtown just off of Union Square. It's easy to get to from the BART and MUNI train systems, a big plus coming from the airports in SF or Oakland. The is absolutely no need to rent a car unless you're travelling outside of SF.

Check in was quick and the concierge staff were helpful and knowledgeable. The room was well-sized compared to other hotels in the area (Executive King) and the décor was pleasant and not overbearing. The amenities the room offers are well thought out and made using the room as a "base station" for my trip a breeze. The writing desk and free wireless internet allowed me to get work done without having to tramps down to a cafe and the couch and coffee table were a nice touch that made the room homier and more welcoming after a busy day. The bed was COMFORTABLE.

The biggest complaint I have of many of the hotels downtown is that they have paper-thin walls. Traffic noise and loud newlywed neighbors are not what I want to listen to the night before I have a big day ahead of me. This was not a problem for my stay at the Hotel Rex. I didn't hear a peep from the outside world and slept like a baby. I will be staying there again and recommending it to others.

13/09/10 | Link | Rating: 5.0
62. Jack D.
We just finished a two-night stay at this lovely boutique hotel.  The double room was more than adequate for four people (two adults and two teenagers).  Our room was very quiet and while it wasn't luxurious, it was quaint and charming.  Any requests we had for the staff were met immediately.  

It really is the staff that gets the FIVE STARS!!!!!  This is the most accommodating staff of almost any hotel where I've stayed.  The front desk staff were warm and helpful.  They even helped us after we had checked out.  

This hotel is in the ideal location -- close to everything.  We walked everywhere  -- from China Town (which is just a few block away) to Union Square (two blocks) to North Beach (15 minute walk) to Lombard Street (a hike, but doable).  

We were sorry to leave and would have like to have stayed longer -- I recommend at least three nights, four days to "see" the city.  

Now, the little bar/restaurant downstairs is certainly small, but we found the food to be really good.  The bartender is so nice and pleasant.  We actually were too tired to head out one night on to the town for dinner, so we ate there.  The tomato soup is fabulous -- great garlic fries.  The hamburger is yummy, as are the salads we had.

We had the complimentary wine in the evening.  Not the best wine, but the best deal in town!  It's really a special touch.  They even have coffee/tea (complimentary) in the morning, to start your day off right.  

We will definitely be back -- and the Hotel Rex will be out first choice to stay!

13/08/11 | Link | Rating: 5.0
63. Tasha L.
I stayed at the Hotel Rex last week in an Executive King room.  My previous experience with the chain was the White Swan Inn, which was fabulous, so I had high expectations.  There was a large convention in town and my choice of lodging was very limited.  

While the ambiance was very different from the WSI, I appreciated the cleanliness and simplicity of the furnishings.  The decor was very masculine, with dark woods, colors, and classic finishes.  The bed was SUPER comfortable (one of the reasons I like this particular hotel chain).  The bathroom was a little dated, but not unreasonably.  Everything seemed clean and in good order.  My room looked out onto a lovely courtyard.  I skipped housekeeping for a couple of days, which landed me a $5 Library Bar gift card each day.  The service was adequate, but not as warm and friendly as I had hoped.  I got the whole "I'm from San Francisco and, thus, better than you" vibe...  Hence, the reason for docking one star: the evening wine "hour."

At most other hotels I've stayed at, including the WSI, an evening wine reception allowed you to sample a variety of local vintages.  The first evening I tried the wine reception, the bartender was particularly unfriendly--again, giving me the "why are you wasting my time?" attitude.  He asked what I wanted, I told him, he poured me a glass, and I sat down.  I also ordered a cheese plate ($11) using my $5 gift card.  After I finished my (unsubstantial and boring) cheese plate, I went to ask for another glass of wine.  The bartender says "only the first one is free."  I was taken aback, as I've never heard of a "wine reception" with a one-glass maximum.  I thought the guy was joking, but he gave me a small "splash" and was done.  I was staying on a greatly reduced rate; had I paid full price, I would have definitely complained to the manager.  Note that this hotel also does not offer a continental breakfast, but does have a breakfast buffet option at $14 (a little spendy for breakfast by my standards).

While the location (near Union Square) and room were very good, I would recommend this place only if the White Swan Inn were totally booked.

29/05/12 | Link | Rating: 4.0
64. Jordan Z.
What a fine and inexpensive boutique hotel in an excellent location!    I can't remember the last time I had such a relaxing and enjoyable stay.  The staff here is fun, knowledgeable, and very hospitable.  They offered great recommendations throughout our stay.  The hotel offers free wine every evening, free coffee in the morning, and free bikes for guests to use at their leisure!  For the price, I cannot imagine there is a better option in the area.

19/12/11 | Link | Rating: 5.0
65. Kevin H.
At the risk of sounding patronizing toward the lovely and charming Hotel Rex, I'll say this: it reminds me in part of the old Gramercy Park Hotel in New York City, back before Ian Shrager improved it (read: ruined it), raised prices, and attracted that God-awful crowd of trendies.  I loved that place.

Back to Hotel Rex ... the perfect marriage of character (without the filth) and service at a great price.  Check-in was a breeze and a complimentary glass of wine for new guests.  The downstairs lounge (salon?  bar?) was something out of Dominick Dunne's life I imagine: leather chairs and sofas mixed in with small tables and a great, un-fussy bar.  Bartender was on the mark, just the right mix of city fatigue and inspiration.

The room was roomy enough - nothing grand - but clean and very well-appointed with good mini-bar, TV, and free Wi-Fi.  It's an old building, so you get real glass windows that open, some creaky floors, quirky-historic photos (the elevator is papered with old SF Social Register pages), and an overall feel of stepping back in time.  Again, I love the history-thing, but only if it's free of historic grit and grime.  Hotel Rex nails it.

Best of all, the hotel is located next door to one of the best bars in SF: Cantina.  Sat there all night.  Go see Duggan.  He'll make you a drink you'll never forget.  Plus, they had a great salsa DJ the night I was there.  

Breakfast buffet was really good and inexpensive.  Met the resident hotel Pug.  Check-out was effortless, but notify the front desk 30 minutes in advance if you had your vehicle valet'd.  It takes a while.

14/04/11 | Link | Rating: 5.0
66. Katherine V.
Love their suite rooms. For a boutique hotel, the bed was a king, it had a separate living room with one full and a half bathroom. Enjoyed my stay cation.

16/08/12 | Link | Rating: 4.0
67. S W.
Ne fav spot, had not bee in a while. Go there for the vibe, it's very artsy, literary, cute range of places to hang out, very good bar food...and just a fun place to hang out...free jazz on Fridays. Alos like this venue for smaller company events. Impresssive...

21/10/12 | Link | Rating: 5.0
68. Nish N.
I've never stayed at the hotel but I've definitely booked some serious time over the years at their lobby library bar, tucked inside.  The setup is like a parlor, with books lining the walls, a small bar area, and a few choice tables and comfy chairs scattered throughout. A few globes give off a certain Englishness to the place, for some reason, or least a sense of antiquity.I don't ever recall music playing, and if it was, it would ever so soft.

I'm not even sure if they have beer here, and I almost don't think they should; it's the type of atmosphere more akin to wine and spirits drinking. The last occasion I was in, I went with a classic martini, with just the right amount of dirtiness.

While every couple or group that was there was talking amongst themselves, the subdued nature allows for inadvertent eavesdropping. Again, on that last visit, there was a "large" group of five people who kept going on about the choice hamburger that the hotel restaurant, Cafe Andre, served. No one found out how good it was, however, since the kitchen had stopped serving.

With Hotel Rex, I know there will be a next time, so I'll report back about that burger and anything else of note right here.

05/09/08 | Link | Rating: 4.0
69. Ellen M.
HUGE one-bedroom suite with 1.5 baths. Perfect set-up for parents plus one seven-year-old. Good location; liked our room's retro decor; staff (manager, bartender, housekeeper, dog) were all thoroughly nice, helpful people.

23/12/12 | Link | Rating: 5.0
70. Molly M.
Avoid this place at all costs. I stayed here for a conference and had the worst experience. The bed was as hard as a rock and the room was filthy and in desperate need of repair. To top it all off, the housekeeping stole my belongings! When I tried to get help for my stolen items, all of the staff, including the manager, ignored my calls and gave what I would describe as the worst customer service ever. Do not be fooled by this place! Look elsewhere!

19/05/13 | Link | Rating: 1.0
71. Ron F.
I had to write this review before we left our room for dinner. I am so glad I listened to all you Yelpers. I did have a reservation at the Sir Francis Drake but after reading all the great reviews of this hotel I decided to change hotels and stay at the Hotel Rex. Boy am I glad I decided to stay at the Rex!!!!

This is my wife's birthday so I wanted to make it really special and thanks to the front desk agent Gitanjali this has been a complete success! I had asked for early check-in when I made my reservation, I was told they would do everything they could to accommodate my request. We arrived today a little before noon and of course our room wasn't ready. I offered to pay for an upgrade if we could do an early check-in, Gitanjali said not to worry--she comped us up to a deluxe king room with a view. I don't think that would have happened at the the Sir Francis Drake. In addition to the wonderful upgrade, Gitanjali also gave us complimentary champagne to celebrate this special week-end.

The room is INCREDIBLE and the bathroom is very nice and not cramped like some of the hotels here downtown.

The bell hop Jeff made our check-in and valet service so easy.

My wife and I are already looking for a reason to return and we haven't even gone out to dinner yet.

Make Hotel Rex your choice for your next visit to Union Square, you won't be disappointed!

05/01/13 | Link | Rating: 5.0
72. Shimi R.
The Rex is a special place. We recently hosted an event in the Salon (one of the event spaces), followed by a private dinner in the Board Room next door. Everything was really wonderful: the staff, the service, the food, the literary ambiance. Andria, the events coordinator, was incredibly helpful and accommodating. Event-night staff, Joe and Phil, were just great. Our event went successfully and everyone had a good time. Several of our group stayed in the hotel as well, and reports were that the rooms were nice and well-priced for this tourist area of San Francisco.

I highly recommend the Hotel Rex's meeting areas for small-to-medium events. They are full of charm, history, and warmth, and will set your event apart from cookie-cutter hotels or event spaces. The staff will help to make your event runs smoothly, which is such a relief on event night!

03/12/12 | Link | Rating: 4.0
73. Louis B.
Stayed here while attending Oracle OpenWorld.  Room was a bit small but most rooms in SF are.  Everything was nice and clean and the TV and wifi were great.  Had a few drinks down at the bar and also had dinner one night.  The Burger and fries were great.

They also had 2 bikes in the lobby that you could borrow for free if you wanted to cruise about town.

I will definitely consider staying here again in the future.

16/10/11 | Link | Rating: 4.0
74. Rich J.
I am giving Hotel Rex three stars because while the hotel itself is lovely and the staff pleasant and helpful, I think we got the worst room in the place. First off, it was TINY and claustrophobic. Secondly, it was on the second floor overlooking a somewhat busy and noisy street. Hearing loud, obnoxious, drunk college kids at three in the morning basically ruined it for us. I can not believe how inconsiderate some people are..I basically heard some loser across the street at 3 in the morning arguing with his girlfriend on the phone for a good 20 minutes.

26/09/11 | Link | Rating: 3.0
75. Johnny M.
Solid 4 stars for this quaint, clean, boutique hotel in the Union Square area. The location is great - not far from the square and a short walk from the Powell Street Muni/BART station. Everyone at the front desk was very friendly and was happy to help with our bags and accommodate our two year old. Just know this is an old building so there's no central A/C (there are units in the window) and no fancy amenities. But the price is right! A great alternative if you're on a budget.

26/06/12 | Link | Rating: 4.0
76. Andy B.
I'm angry with this place. Came here for an after-party and wow...  terrible. I walked up to the bar at 01:04 with a $20 in my hand. At 01:25 I was still waiting to be acknowledged by the bar tender.
 He was only making drinks for certain people apparently. Working the bar from left to right and then back again, skipping over a few of us each time.
  I finally flag the guy down and ask if I'm doing something wrong and he tells me to go F myself.
 Granted I'm not the highest roller in the place but my friend is a pretty high up agent who reps half the talent in the room and he couldn't get served either.
  I spoke to the manager and she could not have cared less if she tried. What an experience...
  Welcome to the Hotel Rex - where we make you feel like an asshole!

05/02/12 | Link | Rating: 1.0
77. Scott H.
In the heart of San Francisco, right off of Union Square, this hotel is a gem.  Everything you would expect from a  boutique hotel!  Staff..excellent.  Rooms...very clean and charming.  They even have bikes if you want to go for a spin.  I can't say enough good things about this place..check it out for yourself.

22/02/13 | Link | Rating: 5.0
78. JerriSherri M.
Maybe I didn't have high expectations about Hotel Rex because it's a pet friendly hotel. Unexpectedly it was quiet and even smelled good! It's one of the cleanest and friendliest hotels I've ever been. The staff were so friendly and courteous. Especially the gentleman who worked on Dec. 10, '12 in the morning was super helpful with people who were checking out. He was helping people by carrying the bags, grabbing the cabs, recommending places to go and etc. He made sure everyone who walked out of the Hotel Rex was well taken care of. Great service and I would definitely stay there again (with my dogs)!

15/12/12 | Link | Rating: 5.0
79. Jessica C.
Awesome little dog friendly hotel just off Union Square. I've stayed here several times and it's always been great. The bar and restaurant downstairs have great options.. Rooms are nice too. Not a typical hotel feel inside, it's very comfy and homey. I like the old style little elevator too :-)

Out of my 3 separate visits here, one time I was put into a room with a heater that didn't work.. and I think the cleaning lady may have missed the bathroom, there was also astroglide in the nightstand!! LMAO ) it was actually pretty funny, but they took care of it and apologized.. I was bumped to a suite at no extra cost and offered a discount on my next stay! Which was cool ... Shit happens, but it was nice to see them take care of it the way they did.

10/12/11 | Link | Rating: 4.0
80. Adam S.
I love this boutique hotel with a literary theme.  Just off Union Square on Sutter, the location cannot be beat.  The staff are amazing- the rooms quaint and comfortable (some of the rooms are appearing a little tired, but I understand they are going through a refurbishment soon).  My favorite place to stay in the city and is almost always full, so book ahead.

05/09/12 | Link | Rating: 4.0
81. Kayla N.
I stayed here with my boyfriend on our visit to the city.  The location of this place is great because it's literally in the middle of the city.  I really like the decoration of this hotel as well because it stays true to the theme.  I would definitely stay here again if I were ever to be in SF another time.

25/05/13 | Link | Rating: 5.0
82. Andrea M.
Loved staying at this hotel. It had a nice lounge with free wine and books to read and is a close walk to excellent food (sushi, locally grown fare, etc). It is inexpensive for the area with a trendy vibe.  The room I got was very clean and had a desk and dresser - not small or cramped. I could listen to my iPod on their alarm clock and they had a sweet hotel pug hanging in the lobby to take pictures with. Ah, the simple pleasures in life! I would definitely come back.

11/12/13 | Link | Rating: 5.0
83. Wythe D.
Great location - real close to cable car line, an easy walk to BART station, and even walkable to AT&T Park. Friendly check in and check out, in the morning when I left Max, the pug, was holding court in the lobby. Room was one of the cleanest that I have ever stayed in - bathroom was spotless. I had room next to elevator but didn't hear a sound from in the hotel all night. Only issue I had, and maybe it was becasue I had a street facing room on a Saturday night over the holidays, was the city noise at night. This was diff from NYC which is buses and sirens, this was drunken bar goers leaving at closing time - around 3AM. I would definitely stay here again but if it was a Saturday night I would ask for a room away from Sutter St.

09/01/13 | Link | Rating: 4.0
84. Emily E.
I absolutely loved my stay at Hotel Rex. I was bringing someone to the city for the first time and wanted something very "San Francisco".  Hotel Rex was perfect! I will definitely be staying there again. The bartender on Saturday night was very nice and generous with the drinks too!

09/07/13 | Link | Rating: 5.0
85. Michelle T.
I just spent a week living in the Hotel Rex, and I can safely say I'll miss that place.

My first trip to San Francisco, and I couldn't be happier with my lodgings. The room was cozy for two people, but not small. A comfortable bed, reasonable cable TV offerings, a bathroom that was a bit on the small side but otherwise lovely.

What really stood out for me was two things: The staff, and the bar.

Every single employee I interacted with, from the fellow I assume was a manager, to the bartenders, to the cleaning staff to the valets, every single person was warm and extremely competent, and many were outright stellar.

The bar was wonderful. A complimentary glass of wine each evening ensures you'll show up, but the warm atmosphere (the library theme in the bar is So. Freaking. Cool!) and attentive, friendly service means you'll want to spend plenty of time there. The food is excellent as well. They have different, very casual events in the bar throughout the week-- Movie Night, wherein they show an old movie projected onto the wall; Jazz Night, in which a woman sings to guitar accompaniment; and my personal favorite: Vinyl night, wherein the bartender brings in his collection and plays records all night.

I thoroughly enjoyed my stay there and should I go back to SF, I may or may not stay in the hotel (strictly for financial reasons), but I'll definitely visit the bar.

25/06/12 | Link | Rating: 5.0
86. Albie F.
Got a chance to check out Hotel Rex after a special $89/night Travelzoo weekend special that I stumbled upon randomly.  This is supposed to be a boutique hotel which, according to Wikipedia, is described as intimate, luxurious or quirky hotel environments.  They try to differentiate themselves from the chain hotels like a Marriott or Hyatt by having more artwork on display and rooms that have furniture and decorations that may vary from room to room.  It's has a very cozy feel.

The rooms aren't particularly large but you can't really expect much in San Francisco I guess.  Very quiet and the staff was really on their toes to make sure that you had everything you needed.  The lady at the front desk let us get drinks at the bar even though it was past the "free drink" time and too bad we weren't drinkers because we should have totally taken advantage of that perk.  If you're driving into Hotel Rex, park at Best Parking on Jones St...you'll save a ton of money and have unlimited in and out options.

09/08/10 | Link | Rating: 4.0
87. Marie M.
Great place to stay in Union Square. We come to Union Square often for arbitrations nearby at Sir Frances Drake hotel meeting rooms.  Hotel Rex is a half block from our meetings, so very convenient. Walking distance (bit uphill) from Powell Street BART, which takes you to and from either San Francisco airport or Oakland, very doable even hauling luggage.  Check in easy, very welcome.  Nice cozy room on 7th floor at backside of hotel, quiet. Bed was very comfortable and we both have bad backs.  Clean, great housekeeping service. Best was when the maid lay my rosary out on the bed very respectfully, when if had left it wadded up under my pillow. Just that consideration for my personal effects made me certain that in the future every time we come we will stay at Hotel Rex.  Rooms are small and intimate. Elevator is small but has its own character, walls are papered with the San Fancisco Social Registry from last century. Nice touch!

26/07/14 | Link | Rating: 5.0
88. Abishek V.
Small rooms, lack of air conditioning. Really slow room service. Only the reception was good, hence the 3 stars.

14/05/13 | Link | Rating: 3.0
89. Tom D.
3.5 stars
I like this place -- it has charm and personality....lots of times charm and personality comes with some years. That's the case with Rex and it does show it's age a bit. We had a room on the second floor on the street side -- it was rather loud -- would ask for a higher floor in the back. Location is a big plus and it is a good value.

03/01/12 | Link | Rating: 3.0
90. Kristina T.
I picked the Hotel Rex because it was a very good location and it was fairly priced. It was a last minute run to the city for my 40th birthday and I wanted to make sure that the price was fair and affordable for the rest of my guests.  I spoke with Joe Vasquez explaining how important it was that we had a nice view and requested certain various amnesties to be in the room upon arrival.  Talk about over exceeding my expectations!!!! - Not only did he have the extra bed in the room, extra towels, etc., but also he had upgraded me to a beautiful suite for my birthday and had a bottle of wine with a hand signed birthday card waiting for me on the table.   I cannot tell you how wonderful and helpful the staff were and would definitely recommend this hotel to anyone visiting SF!  I have been staying at the Vitale and Ritz for the last 10 years when driving to SF, and this was a very pleasant surprise.  The room we had was spacious and the bathrooms were modern with great shower heads!  The closet was large which essentially made it a changing room and kept our bags and clothes out of sight and out of the way.   The front desk staff was always very helpful to us.  They stowed our bags for us when we first arrived and just dropped stuff off before returning our rental car.  They gave good suggestions for food, good directions and estimated travel times.  All in all, they were very helpful and always friendly.  The hotel is in a great location and there is some good food in very close proximity to the hotel and a convenience store and grocery store on the block, which are helpful.  Thank you Joe for your excellent 5 star customer service, which made my birthday unforgettable!!!!

The going rate that weekend for a 3 star hotel was $199.... The going rate, even as a VIP member at Vitale was $429
WE were able to receive a fair rate of under $200 for our suites...

01/05/13 | Link | Rating: 5.0
91. liz s.
We stayed for two nights in a deluxe queen, May 2012.

Pros - Location was good for touristing. Bed is comfy. Valet parking. Many breakfast, lunch, and dinner options nearby.

Cons - Free wine hour isn't as cool as it sounds. The bartender was overwhelmed both nights, so service was lagging even if you wanted to pay for your wine. The bathroom was dated and dirty; the tub had hair when we checked in. The room is on the small side so it's tight for two people with a week's worth of luggage.

Tips - Don't leave your car unattended on the curb when you check in/out. I watched the cops ticket cars. Allow lots of time for the valet to get your car. It took nearly 30 minutes to get ours even with the valet hustling.

Overall the Hotel Rex was okay for a short stay. If I had to stay longer, I probably wouldn't stay here.

18/06/12 | Link | Rating: 3.0
92. Morgan B.
This is one of my favorite hotels near Union square. Affordable, cozy, and nicely decorated, I definitely recommend staying here. The staff is very friendly and helpful. I like the old style of it also.

04/03/14 | Link | Rating: 4.0
93. Duy L.
Yelp had once again led me to a gem.  Though a bit pricey, the service, ambiance, and location are well worth it.

Right past the lobby is the library bar, which seemed like a cozy spot to meet up for drinks.

The wooden floors and all the wooden accents really give this place class.  The room itself was pretty clean, with a decent-sized TV, but the bathroom is quite outdated.  I guess Vegas and all their new hotels have spoiled me into expecting rain showers and soaking tubs...

Regardless, I'm a fan of Hotel Rex!

09/05/12 | Link | Rating: 4.0
94. Dest S.
Not a great first impression. The check-in computer wasn't working and so the front desk clerk sent us up to the room to settle in (nice) but we had to squeeze into the tiny elevator with a room service cart that smelled strongly of fish and ketchup (yuck). I was surprised the hotel employee didn't let us go up first with all our bags. Maybe he had to rush the food up, but still. We were squeezed in there like sardines.

The rest of the stay was fine. Nothing to write home about, but not a bad choice for San Francisco.

19/06/12 | Link | Rating: 3.0
95. Jennifer L.
Affordable, clean, and everyone is sooooo nice!! Love this place!! My boyfriend and I we're celebrating his birthday and Hotel Rex allowed us to have fun, be comfortable, and stay in our budget! Thanks :)

P.S. Hotel Rex is in a great location downtown and the BAR is great too!

19/11/12 | Link | Rating: 5.0
96. Joshua B.
I stayed here on a recent business trip and it's a perfectly servicable hotel, and definitely with a good price, but I wasn't overwhelmed.  My room was quite noisy (which I know is common in San Fran, but it's still annoying). Everything worked fine, and it's nice that they have the flat panel TVs now and iPod alarm clocks, but the room felt very cramped. I wished they'd get stuff that looked more built-in and saved space, vs the massive furniture they have.

Also, I know it's geeky and lame, but the wifi was atrocious.

The buffet is absolutely not worth $14. Runny eggs and lukewarm bacon.

I love boutique hotels and this had the overall charm, but it didn't quite live up to the initial impression I had when I walked in.

23/04/11 | Link | Rating: 3.0
97. Trevor B.
I booked this hotel with hotel tonight and got a last minute room.  It was in a very convenient location!  If you're looking to hit up some bars in San Fran this is a great place to stay.  There is an amazing bar like 2 doors down from this hotel where they make their own tequila and have fantastic drinks.  I forget the name of it though, haha but definitely check it out!  The hotel itself is in kind of an early 20th century decor with abstract paintings all over the walls of hotel.  The hotel lobby bar doesn't open until 5 and closes at around 10 I think but you get a complimentary glass of wine for staying at the hotel, which I thought was a nice touch.  The "mini bar" in the room was a mini bottle of wine that costs $21 if you open it.  Also, like almost any other hotel in San Francisco, the rooms are smaller then what I'm used to.  The hotel definitely has a very boutique-chic feel to it.  

I was staying with my sister when I booked this hotel because we were road tripping down from Seattle to so-cal and wanted to stay in san fran for a night.  When I booked the hotel, I thought I was booking a double queen room, but low and behold it was a single.  Being that I was staying with my sister, these circumstances were unfavorable.  I went down to the front desk and asked to switch, they said there would be an upgrade fee of course we just had to wait about 30 minutes.  So I said "ok" and was patient and polite about it.  After waiting the guy called me up and said he was supposed to charge extra for it but to not worry about it.  I'm not saying this will happen to you or that you should expect this, but it was pretty awesome!  It may have been because I'm military and showed him my ID, (that card sometimes works), or if maybe because I was polite and joking with him when I first checked in.  Kindness and positive vibrations go a long way!  But yes, point being the service at this hotel was exceptional.  Afterwards later that night when we were out at the bar next door the hotel staff was there and we had drinks, it was a great time, they were all really nice.  

I highly recommend this hotel!

16/07/13 | Link | Rating: 4.0
98. Jennifer N.
I stayed here sometime last month with a friend. This hotel has a nice boutique flair. It wasn't extremely modern, but it was classy enough and had very particular artwork displayed in the lobby, the floors and the rooms. I liked the ambiance of the place, it gave warm vibes.

What I did not like was the small elevator that only could hold 5 people at max. The mirrors inside the elevator were relentless. I'm not a huge fan of mirrors inside elevators but that's me. It probably wouldn't bother others.

The rooms are quite small, but comfortable. It was a nice place, considering where stands in San Francisco. Everything was convenient and going around downtown was a breeze. I'd recommend this place if you like small quaint hotels with basic amenities.

24/10/11 | Link | Rating: 4.0
99. Candida R.
Swanky! QUIET! Seriously a high point for staying in the City. Nice super comfy beds, bathroom decent, nice staff. I am def staying here again :)

23/07/13 | Link | Rating: 4.0
100. Eric N.
Our favorite last minute getaway often via Hotel Tonight app!  Originally built in 1907 and restored in 1996, it is old San Francisco perfected with an artist and literary theme flowing from the 1920′s.  The theme stays consistent throughout the building with a Library Bar and Lounge decorated with historical artist, author and poet portraits, famous quote laden hallways, and smaller, yet comfortable sized rooms.  Furnishings are charmingly aged with free umbrellas to use when it is raining and free bicycles to use when it isn't.  Speaking of free...a generous pour of red or white wine is served in the Library Bar for appropriately aged guests every day between 5 and 6 pm.  Extremely family and kid friendly, all of our kids have stayed here with us at one point or another and enjoy the easy couple of blocks walk to Union Square.  The place just has such a cool feel and we have yet to be disappointed.

01/04/14 | Link | Rating: 5.0
101. Trent R.
Gorgeous rooms if not a tad small. Loved having a wine in the library bar. Brilliant central location.

11/10/13 | Link | Rating: 4.0
102. Claire F.
I found Hotel Rex to be a little on the dingy side, nothing was really clean ... from our rugs... to the bathroom (love finding other people's hair in the shower. Love it.) to the public areas. It's the worst to feel unclean in your own hotel room.

But they really tried to make up for it in a lot of ways. Free stuff -- like free WiFi & wine happy hour every day, one of these days they even had a kids string ensemble performing. And we got a great price for the area, since they worked with our friends who were getting married to book a package for them.

The concierge was friendly but less than helpful, since he didn't explain we'd need close to a 45min lead time to get a cab to dinner. (How would we know this? We told him hours in advance and he mentioned nothing.)

So, I'd stay there again at that price, but if I had to pay "retail" I'd look for somewhere else.

05/07/11 | Link | Rating: 2.0
103. JL D.
Great jazz/blues music and wine. Wish the food was as interesting.

19/11/13 | Link | Rating: 4.0
104. Captain G.
The family and I just finished a five day four night visit to San Francisco.  The Rex hotel staff was pleasant and helpful during our stay, check in, and check out was smooth.  The hotel is conveniently located near the trolley and Union Square. We will happily recommend this hotel to our friends traveling to San Francisco.

10/07/14 | Link | Rating: 4.0
105. Amy B.
We loved our stay at the Hotel Rex! Great location, eclectic decor, and best of all, wonderful staff. We are a family of three with a three year old. When the woman at the front desk saw we had a small child with us, she immediately looked for an upgraded room so our daughter could have her own bed. Hotel Rex offers a wine hour, which from the looks of it, was hopping. We had the kiddo, so we didn't partake, but we will definitely return, next time without our daughter!

31/12/13 | Link | Rating: 5.0
106. Deanna J.
Love this boutique hotel! It had old time charm with stellar front desk service!

I was looking for rooms in San Francisco because some friends and I were running the SF Rock and Roll and made reservations at the Hotel Rex.

I arrived at the hotel a bit early and spoke with Jeff who checked us in right on the spot! Orion was also behind the front desk. Both Jeff and Orion made us feel welcomed as if we were old friends. They gave us the rundown, happy hour in the Library bar with complementary wine, coffee in the morning, when to call them so the car will be ready in the morning (we had to drive to the start line) they recommended a great Italian restaurant near by as we "runners" needed to carb-up and when asked about a late check out we were given a very late check out!

They also have valet parking! Perfect as I didn't have to fuss with parking and they were gentle with her (my car) - she's paid off and still working (thus very precious to me).

They didn't have a coffee maker in the room but they did serve coffee downstairs (which I was grateful for and it tasted WAY better than any hotel room coffee I have ever had). I literally rolled out of bed, threw some clothes on and went down stairs to get coffee.

While down stairs, I spoke with Sacred at the front desk who told me the valet doesn't start until 6am. Well, I was hoping to have our car ready before then but he assured me that he would make sure our car was there when we needed it to be and it was!!!!

The BF dropped us off at the start line and returned to the hotel, where he inquired about breakfast, Jeff presented him a voucher for the complimentary breakfast buffet to which Glenn told me all about it when he picked me up - too  bad I got back after breakfast was done! I missed out! :(

When we checked out Gitanjali was at the front desk, she gave the same great service that we had received all weekend from the hotel. She to was very personable and welcoming.

This place may not have a coffee maker in their room but the beds are very comfortable, it was very clean and the service is top notch!!! This is my go-to place when I need to stay in the city.

Thanks, Jeff, Orion, Gitanjali and Sacred for the great experience!

10/05/13 | Link | Rating: 5.0
107. Kate M.
Our three nights and four days in San Francisco made up the exact escape from rainy Seattle that my friend and I were looking for. Hotel Rex played a central part in our flawless vacation and I'm so happy that we stayed there.

The staff were mostly young and hipster without being even a touch snobby. The Library Bar was a peaceful space for what looked like 40-somethings to socialize, but we felt right at home there too. The bartender made an excellent martini.  Our room was great. Small, but well layed out. The bed was incredibly comfortable, the electronics all worked as they are supposed to, the bathroom was clean and the shower had decent water pressure.  The location was ideal for walking or taking public transportation.  

I could have stayed in that hotel for a lot longer than three nights, and will hopefully be back soon.

24/01/13 | Link | Rating: 5.0
108. Robert M.
Expensive for an old, small room with no A/C.
Normally would not need A/C in San Francisco but the small room did not have cross ventilation and the noise from the street was excessive.

15/08/13 | Link | Rating: 2.0
109. Jen L.
This hotel has the perfect location, but is fairly old. I would recommend booking the top floor where the rooms are a lot better and much more modern. The people are friendly at the hotel. Unfortunately, here are what I didn't like about the hotel:

- The elevator is really really small
- Some of the rooms seem old and small
- I ordered room service, took me a few tries to get hold of them, couldn't find the menu which was supposed to be in the room. The food didn't taste good and was quite expensive.
- The bathtub water had rust in it when I turned it on
- The hotel didn't leave extra toilet paper

The hotel is pretty with customer services overall, but the operations can definitely be improved.

10/02/13 | Link | Rating: 3.0
110. Deborah K.
If you're on a budget, I suppose it's a good idea.
I should've sprung the extra $30 or $40 to stay at the Omni.

Free wine at happy hour for guests
Cozy lounge
Sweet and helpful front desk staff
Free wifi with a strong signal
Bikes for rent

Uncomfortable bed (my back still hurts!)
The wine is pretty bad
The furniture in the lounge looks like it came out of your Aunt's storage space. Beat up, torn, and really sort of gross looking
My room wasn't cleaned. I noted I wouldn't need my linens changed since I was only staying a few days, but it would've been nice if someone took out the trash, made the bed, or swept the floor.
No AC. Mercifully it was early spring so not super hot out, but my room was always at least 20 degrees hotter than the temp outside. The window swelled shut at one point making the room just stifling. Even with the window open and a fan blowing there was just no circulation.
Water pressure in the shower was weaksauce.

So. If you're on a budget, and it's not summertime, go for it. I won't likely come back, though.

02/04/13 | Link | Rating: 3.0
111. Cory W.
I'm going to sound like a broken record. But the employees are what makes this place. Super friendly and very helpful. Always willing to help you in any way. They even answered questions that I didn't even think to ask. It is a great hotel for downtown San Francisco.

25/02/14 | Link | Rating: 5.0
112. Amy T.
Seriously? What a freaking dump. Outrageous price over $400/night. Not even a doorman out front to help with luggage. Wait, not a soul outside so you aren't even sure where you are. Looks like an SRO from the outside. And surprise! Looks like an SRO from the inside. No service whatsoever. Completely unprofessional staff. Frightening. I am astonished that a Joie de Vivre hotel allows a dump like this to be included in their portfolio.

08/10/14 | Link | Rating: 1.0
113. T M.
Best steak I've had in a very long time. Hotel is charming and well located the
Rooms are great, very clean and good size with lots of room for clothing and so on, only two"but"s, room has hardly any natural light so it is very dark, and there are many vibrating noises (nothing strange in the US but extremely anoying for europeans) bring some ear plugs if you are picky.

19/04/14 | Link | Rating: 4.0
114. Dave K.
We stayed at Hotel Rex to celebrate our daughter's birthday. When we arrived at our room, there was a birthday card, chocolates, and a teddy bear to greet her. We booked one of the suite rooms to give the girls their own space (and us too!). The hotel was within walking distance to wherever we wanted to go--including China Town, Union Square, Cable Cars and city buses. The hotel staff was friendly and accommodating. Everything about our visit was wonderful! We will return to Hotel Rex when we next visit San Francisco.

26/10/14 | Link | Rating: 5.0
115. Maile N.
Movie night at the Library Bar "High Anxiety" - I saw this movie here last night and it was hilarious Mel Brooks' fun!  I am local so I haven't stayed at Hotel Rex (but I've heard good things), but they have cool activities like Monday Movie Nights, a book club (so I overheard), and a very cool bar with food.  I will definitely be back!

02/07/13 | Link | Rating: 4.0
116. Dawn H.
Right in the center of everything fun in San Francisco. The atmosphere was quaint and warm. The staff was wonderful, Caring, and informative. Gitanjali at the front desk had a welcoming smile and made sure we were always happy. We will definitely come back and stay again.

31/03/14 | Link | Rating: 5.0
117. Erika B.
A very charming boutique hotel in the heart of San Francisco! Front desk was very helpful and informative. The room was very nice and pleasant. We had complimentary wine waiting for us in our room on arrival. Perfect proximity to many local favorites. Love love love the Library Bar also.

09/10/13 | Link | Rating: 5.0
118. Dominic A.
Best hotel in the city, great staff & bar & it's nearby everything. Awesome looking room. A perfect place for my girlfriend ERIKA & I to stay.

09/10/13 | Link | Rating: 5.0
119. Lizzie S.
A nice little boutique hotel. In wall a/c, good beds, plentiful towels and the size of the room doesn't feel like a jail cell. I'll be honest, the breakfast room service came from the buffet downstairs, the meat was cold & poor quality. Everything else, including the martinis from the bar in the evening, was up to snuff. I'd stay here again. Love the pug!

25/08/13 | Link | Rating: 4.0
120. Marie B.
Really wonderful hotel. Nicely-sized room in a primo location, fun literary theme throughout. What made our stay truly special was the staff. Told Jeff it was a special occasion and he got us a great room, stocked before we arrived with a birthday card and wine. Will be staying here again and recommending it to others.

06/04/14 | Link | Rating: 5.0
121. Vickey A.
I stay at Hotel Rex about once a month.  I have never been disappointed with the room, cleanliness, or the helpfulness of the staff.  The rooms have very comfortable beds and are as quiet as you can get for San Francisco despite the convenient location, just a few blocks from Union Square.  The hotel bar has a wonderful drink special menu and quite often on the weekends offers live music.

12/08/13 | Link | Rating: 5.0
122. Tim H.
I don't typically stay in boutiques, but this hotel is quintessentially San Francisco. Its very cozy in a good way and clean. The staff is friendly and I really liked the comforts of my room, sans the window-unit A/C. But who needs A/C in SF? They also had 2 communal bikes, so I grabbed one and road around town and to the Golden Gate on my down time. That had to be my favorite part. Rex is also ideally located in central SF steps from the famous Union Square and within walking distance to the harbors. I would recommend!

20/03/14 | Link | Rating: 4.0
123. Kristen T.
My sister and I came into the city for July 4 weekend and wanted to stay near Union Square.  This location was perfect and easy walking distance to everything we wanted to do.

We were able to check in early which was a nice bonus, and the front desk staff was vey helpful and friendly.  I'm sorry that I don't remember the names of the man and woman there because they were great.  I had the standard king room, and she had the deluxe king.  Both rooms were comfortable and clean. The bed was also very comfortable.  I was a little freaked out about the elevator initially, it's very small, but it's quick and smooth.  

The only things that keeps me from giving a 5 star is the first night I requested some ice and was told it would be brought up to the room, but it never showed up, and the second night we were enjoying a bottle of wine in the lounge and decided to order a cheese plate for a late snack.  After we had waited over 30 minutes (yes, for a cheese plate!) I asked the bar tender to check on it.  He did come out with it quickly after that, but it was pretty disappointing when he said "the chef got distracted".  

All in all, those are rather trivial complaints, and I would not hesitate to either stay there again or recommend it to someone, especially considering the price.  Like many others had said, it is small and a little funky, but for me that is the charm.  If you're looking for a large, contemporary hotel, this isn't it, but if you're looking for reasonable rates, comfortable, and clean in a great location it's just right.

10/07/14 | Link | Rating: 4.0
124. Emily M.
Nice place for a glass of wine before dinner.  Good selection, always.  Feels like a hidden gem and very San Francisco.

27/04/14 | Link | Rating: 5.0
125. Jacqueline L.
Okay, so we haven't completed our entire stay just yet, but I am confident in saying this hotel has some of the nicest people I have ever met! We got to San Francisco Saturday afternoon, took the Bart, and hauled our luggage 4 blocks up Powell to Sutter and ended up here. They only had one room left and it had no A/C! Before even checking us in, they offered a room at their sister hotel - Galleria Park Hotel - (a few blocks away on the same street) for the night that would have A/C and a king size bed! All at no additional charge since I had already prepaid for our room for the week.

Our stay at Galleria Park Hotel was also pleasant.

We came back to stay here for the remainder of our stay in San Fran since I purchased our stay through Hotwire for a steal. We now are in a pretty spacious hotel room per SF standards, with A/C, and it is super cute! Love the old school library feel. I would totally recommend this hotel and stay again.

Great central location, amazing staff, wine hour from 5-6pm daily and there's a pug! He doesn't come in to work if it's too hot though.... Hahaha!

09/09/13 | Link | Rating: 5.0
126. Len S.
On June 26 the hotel cafe hosted a pop-up restaurant, the Sorrel, with chef Alexander Hong. Outstanding. We were surprised by the pop-up, more surprised by the excellent tasting menu and great service. Glad we stumbled into this. Would you believe lavender ice cream with olive oil and sea salt? I nearly licked the bowl.

27/06/14 | Link | Rating: 4.0
127. Jim P.
We had a very enjoyable stay at Hotel Rex. My wife and I try one or two boutique hotels each year in SF, and this one did not disappoint. Nice room, fairly priced, and very helpful staff who went out of their way to make us feel welcome. The location is great too. We like to walk and were able to stroll through Chinatown on our way to dinner in North Beach. We also got in an excellent hike around Nob Hill for some great views. Would recommend this place.

07/08/14 | Link | Rating: 4.0
128. Sonya Z.
Book themed. Great bartenders. Unfortunately, books are only available for checkout to guests :'(

20/11/13 | Link | Rating: 4.0
129. John O.
I haven't stayed here, but I will.  I had an extremely disapponting drink across the street at the Golden State.  Came back to my hotel (the Cartwright, just a couple of doors down) and asked for a place where a man could get a drink in peace.  they sent me up to the Rex, and boy were they right!  This is a drinking man's bar... fantastic pours!  The band was pretty lousy, but I wanted to get on the outside of a good drink, and I did.  Bartender's awesome, people were great, dogs coming and going... I think this might be Heaven, and if i wind up here when I die I can't complain.

28/03/14 | Link | Rating: 5.0
130. Yvonne T.
pretty great service, run down, not much to be expected since in sf. hard to park for valet, but the valet guy was really nice and saw that since we waited a really long time, he gave us complementary wine and chocolate delivered to our door! everything was clean, but once again, don't expect too much and book on hotel.com before going. very close to union square and not too far from embarcadero! :)

30/11/14 | Link | Rating: 4.0
131. savannah p.
Lot's of charm and character. Very friendly staff! Rooms are a bit small but the location has plenty to offer in the way of food and entertainment. I would definitely stay here again!

11/07/14 | Link | Rating: 4.0
132. Adrienne G.
This review is for their bar / lounge only

Meeting Sis for drinkys before a Play, we discovered that our venue didn't have its license to operate their bar so we were directed towards Hotel Rex

Loved the old-school charm of the place & the nice beiges & woods that gave the place a warm, comfortable feel

Bartender was happily chatting w/ patrons & Sis had a nice glass of a buttery, oaky chardonay, while we awaited the most delish Potato Croquets Ever!

Mashed potato balls battered & breaded & cheesed up then fried to perfection - crunchy on the outside & soft & creamy on the inside.  The salad they paired was likewise phenomenal!  Tangy citrus dressing topped a nice bitter leafy green & this was the perfect accompaniment to those fired balls of deliciousness

Wonderful pre-Play outing & would def come back to Hotel Rex for more pre-event drinkys!

03/04/13 | Link | Rating: 4.0
133. Sara L.
I'm so glad we stayed here.  I picked Rex because 1) it had A/C and I can't sleep in warm rooms and 2) it looked so charming in pictures and was even more so in person!  The standard room was decent as far as space, bed was comfy, and it's extremely well located within an easy walk to Union Square, shopping, and lots of restaurants.  Wouldn't think twice about staying here again.

29/08/14 | Link | Rating: 4.0
134. Grant H.
We came on short notice to grab a room and find dinner elsewhere but were pleasantly surprised to stick around for bob and Lenny, Friday night mic performers- awesome, complimentary drinks, and solid food. Great atmosphere!

16/01/15 | Link | Rating: 4.0
135. Patrick C.
5 Stars for more then 5 reasons. But I will list a few.
5.Free glass of wine

For a swanky, full service hotel up the street from Union Square you cannot beat the price either.

Lastly, Sacred who was one of the best bartenders I have conversed with in some time. Very well educated, funny, and a great help! Definitely coming back to visit Sacred sometime soon!!

22/04/14 | Link | Rating: 5.0
136. Cassady M.
I really like the fact that they are doggy friendly. My little pup loved the bed! The place is a little older, but I liked the charm. The only thing missing would be room service. But all in all I would stay here again.

05/07/14 | Link | Rating: 4.0
137. Jelena Z.
It has been an interesting first few days in San Francisco - because I arrived before my apartment was ready for move-in, I've spent the last three nights schlepping from hotel to hotel. Price and location always reign supreme, but especially this week as I'm trying to keep the ol' budget in check in this expensive city... and Hotel Rex won the Tuesday night battle for best value in SF according to my online search!

I've stayed at the Galleria Park Hotel several times now for work and I found it somewhat comforting that Hotel Rex is also part of the Joie de Vivre hospitality family. Hotel Rex is similarly billed as a boutique property, though I'd describe it as more cozy and less boutique-y. My small but comfortable room was outfitted with an 'old world' type of decor - the rugs look a bit worn, the hair dryer is one of those older, compact models and the color scheme is a bit staid. Even the shower set up felt more European with its un-fixed shower head! Still, I enjoyed a good night of sleep and that's what I was primarily seeking.

I don't think I'd stay at the Hotel Rex if seeking a plush experience, but it's a-ok for the traveler looking for good location and excellent value in the heart of the city. And the free wine doesn't hurt, not a bit!

17/07/13 | Link | Rating: 3.0
138. Matthew G.
Nice place. Especially for the price in downtown. We used a second party website and stayed for $190/night.

-very friendly and helpful staff.
-nice atmosphere of an old 1920s hotel that has been updated but not to have lost the old time feeling.  
-beautiful bar area (the library bar), which offers a free glass of wine to guests between 5-6pm.
-the elevator!
-I don't travel with my dogs but this place is dog friendly!
-the toiletries were of high quality.

-living areas can smell a tad musty.
-water pressure on the 7th floor was low, and temperature/pressure changed in shower when someone flushed in another room.
-was awoken by neighbors flushing the toilet a couple times overnight.
-no hotel dog mascot! It said on the website a dog butler sat in the lobby every day.
-the a la carte breakfast menu is decent, but beware when they offer a "refill" of coffee, you're paying another $3 for that warm-up.

02/04/14 | Link | Rating: 4.0
139. Ursula V.
Had drinks at the Library Bar! Cocktails were great! The restrooms were kept up and that's important especially while I'm drinking!  The bartenders were friendly. Definitely a place I'd recommend to relax and enjoy a few cocktails!

17/08/14 | Link | Rating: 5.0
140. Scott A.
After reading reviews, I can see why the low ratings but also don't agree with them as well. Like most yelpers I think you can see the various personalities show through reviews and know if yours mirror their views.

So about Rex, yes it's old & historical. If you expect super contemporary & don't appreciate the old charm, you may be disappointed. If you are into it, it definitely adds to your experience.
The location is acceptable as far as I can tell. We like to walk everywhere when we vacation, so far we've walked to a lot of local places and when we do take public transit the walk/waits not bad.
The place was fairly clean and seemed well maintained when we arrived. I read another reviewer say she found hair in the bathroom and while mine was clean and I don't expect housekeeping to go through the place with a fine tooth comb. Again, we're pretty laid back when we vacation.

Would I stay here again? Probably but there are so many places in the area to choose from. My suggestion would be that there's no reason NOT to stay here (especially if you get a good deal) and if you do, it certainly won't ruin your vacation...if anything it's a welcome place to come home to after walking around & enjoying the city.

28/05/14 | Link | Rating: 4.0
141. Jason K.
The location is awesome, if there was a 6 star rating for location, this would be that.  Plus the rates are really good for the city.  This is a nice older, smaller, historic type hotel.  To be clear: this is a 3 star hotel.  What it doesn't have: coffee in the room, ice machines.  What it does have: A/C, free coffee in the lobby, a free glass of wine every day between 5-6, good staff.  Overall fair for the price.  I got a standard room which is very small.  All the photos in the listing are of upgraded rooms.
We didn't eat here, so I can't add anything about that.
It's on the list of potential places to stay again.

31/08/14 | Link | Rating: 4.0
142. Kristin B.
My one night stay at the Hotel Rex served its purpose for me and then some :) i initially booked a room here so that I could go out and enjoy the nightlife in SF with friends and not having to worry about catching the last train on BART or driving anywhere and for that reason alone, i would recommend the Hotel Rex.

location is great! a few blocks up from Powell BART Station (although the walk there is uphill and with luggage can be a bit tiring haha). so you're in the middle of the union square area and within walking distance to some cool bars/restaurants in the financial district too. i felt safe in the neighborhood especially walking back to the hotel at 3am haha. also the hotel is locked up after business hours so you do need your key card to get in the building for added security which is nice

the service at the Hotel Rex was great too! I had put in some special requests with my reservations and all of them were granted without any hassle or upcharge :) it was greatly appreciated that they actually do listen to a guest's request and try to make it happen to the best of their ability. while the hotel itself seems a bit old and is nothing fancy, its still good enough haha. free wine reception and free wi-fi are some cool guest perks too.

the only thing that i'd love to see updated at this place is their elevator! its the smallest elevator that i've ever seen and can barely fit 3 people comfortably haha. on top of that it's pretty slow so you may consider taking the stairs to save time too haha

17/01/14 | Link | Rating: 4.0
143. KaRex R.
We stayed here solely because it shares the Rex name. We were pleasantly surprised. The people at the front desk were friendly and courteous. The room was clean and small but that's all we needed because we only slept there. The goal was to explore the city, and thats exactly what we did.

The hotel's location is centrally located and within walking distance to some of the great sights and nightlife in SF. it is only a couple blocks from Union Square and Chinatown. However, if you are hikers, like us, you can get to the Ferry Building, Pier 39 and Coit Tower with a little effort.

The dinner menu was limited but our selections were great. With the thousands of restaurants in this city, we didn't really want to eat at our hotel but were pleasantly surprised by the quality and flavor.

We would stay and eat here again.

17/08/14 | Link | Rating: 5.0
144. Bobby H.
We were married at City Hall (amazing by the way) and the Hotel Rex was the perfect place to stay. Very close to the venue, it made getting their very convent.

The Rex is a great little hotel with the San Francisco experience we were looking for (why stay at the Marriott - I mean really). In the heart of Union Square so it's close to dining and shopping and it's a couple blocks from cable cars and China Town if your looking for the tourist experience.

The staff here is awesome and our room was great. The front desk offered back of the hotel for peace and quiet or the front with all of the street noise. We chose the front of course - what's a stay in the city without street noise.

Great place to stay!

24/06/14 | Link | Rating: 5.0
145. Danielle D.
If I had paid $150/night for this hotel, I maybe would have had a higher rating. But I paid $320/night for what I thought was a depressing hotel. It was very outdated and we found the staff less than helpful. There was no closet in the room - just an armoire and 3 small drawers. The bathroom was very small and old. But the worst part was that the AC unit (yes its a window unit) was practically on top of one of the beds in our room. When we called to change rooms, they told us no rooms were available. So my friend slept under the A/C and was cold all night, and I slept in the bed across the room and was hot all night because we didn't want to put the A/C too high as to not freeze my friend out of the room. I would not recommend this hotel unless you are getting a good bargain. That being said - yes, the location is great. But for similar money, I recommend the Marriott

30/09/14 | Link | Rating: 2.0
146. Michael K.
I stayed here for a convention and it was pretty good. It's an older hotel given the boutique treatment and it was done well. The room I had was your classic small San Francisco hotel room, but it had a great bathroom, nice tv, & great fixtures. There were a couple odd things (shades cover the air conditioner, closet door won't stay open, etc)  , but otherwise a great attention to detail.
The staff was kind and very helpful. They got me a towncar to thr hotel at the end of my stay, which I appreciated. I loved going to the Library Bar downstairs (which I also reviewed).
Good location, great restaurants around, it's further up the hill past Union Park (walking from Market St) but worth the walk. I would stay here again

29/10/14 | Link | Rating: 4.0
147. Steve H.
The Rex is my go-to hotel in SF. I love the old school vibe, comfortable accommodations,  and awesome location in the center of downtown on the cable car line. Strong coffee is served early every morning on the bar.

The staff is always personable and attentive, but this time they exceeded my expectations. I arranged to have family and friends stay here for my wedding.  The hotel staff could not have been nicer.  Kim, Orion, and Maribell, in particular,  were excellent.  Kim is an absolute gem, and total pleasure to work with. Every detail was perfect.

My one warning is about the valet service,  which is slow on the best days. I won't hold it against the hotel,  because there's not much they can do given the location. But allow 30 to 45 minutes for car delivery.

25/09/14 | Link | Rating: 5.0
148. Anni T.
A really nice hotel, really enjoyed it. The location is nice, there are a few great restaurants nearby. The great thing about the hotel is that they have a free happy hour at the bar. Also, if you don't want to have daily clean up service (which is not needed), you get a voucher to the bar! Note that it's only for a stay with multiple nights and that you cannot use all the vouchers at once.

05/03/15 | Link | Rating: 4.0
149. Cynthia W.
So instead of doing a typical 2 weeks honeymoon after our wedding, we have decided to do mini-honeymoons for the first year of our marriage (overall 10 cities) and then a huge long honeymoon (one month) as our 1 yr anniversary present to ourselves.  So with 10 cities to visit within 12 months, we had to be frugal with our money and decide where to spend money on and where we can save money on...and this place is definitely a hit place for saving money and still have the basic luxury one can have at a non-corporate (i.e. Westin/Marriott/Four Seasons/etc..) hotel.  

Before securing a hotel, I checked out our typical Westin, Marriott, Four Seasons, etc...and realize these independent boutique hotels are just a good as the "corporate" hotels.  Granted there's no frill or anything fancy but it fits the need, a room to store your clothes and a comfortable bed to sleep in.  We barely spent any time in our room.  So instead of spending $200/night at the Four Seasons we got a room for $149.00 here at Hotel Rex, which seems to be the most decent price around.  The location was safe and walking distance to most of the places you want to visit, or it's close to public transportation (i.e cable car).  The room was clean, bathroom was decent size, not at all small as some of the readers describe it to be.  Toiletry amenities are quality, especially the shampoo!  I have very thick hair and with it being long right now, I need a shampoo that with wash all that hair and the quality of the shampoo was excellent and it smelled like peppermint (not overbearing).  I know it's cheesy to talk about shampoo and bath gel but it's one of the simply things most non-corporate hotels don't take the time to invest in, so even though the brand wasn't a name brand, the quality is there.  The bed was super comfortable and tons of storage space for clothes.  Yes the room isn't all that large but the way they arrange the furniture, it's open up the room to move around efficiently.

In the evening, they have a decent happy hour from 5p-6p, free house wine and during the weekend, they have a small cabaret show.  The food is decent but not anything to brag about.  So if you just want a bite to eat for a decent price, then go for it...if you are looking for a Tom Colicchio steak dinner, you may want to find another restaurant.  Our first night, after traveling and walking SF, we were tired and didn't want to venture far, so we stopped in at The Library Bar for some apps (fried pickles and truffle/Parmesan fries) and drinks.  I had The Publisher (Smirnoff Vanilla vodka, banana liqueur, oj and pineapple juice), which was delicious!  

After a lite dinner, we stroll next door, which is attached to Hotel Rex, for the cabaret show for $35 per person for hotel guests.  Now it's not Broadway but the show was really good for a small confine space they had to perform in.  The entertainers had amazing voices and what better can you ask for when it's inexpensive (aka CHEAP)?!?!  

As for location, it's PERFECT!  You can walk to most of the places; Fisherman Wharf is a bit of a walk but you can catch the cable car that is just up the block.  This place is definitely a place I will return too!  I highly suggest it...and this is coming from a girl who works in Las Vegas hospitality world, open a couple of 5 Stars/5 Diamond hotels and seen ALL the high-end hotels...whom also have stayed in all the 5-Stars/5-Diamond hotels for staycation and I have NO complaints about this hotel and would definitely come back again!

Great location, great customer service and decent price!

04/03/14 | Link | Rating: 4.0
150. Anton S.
This place is awesome. Here are things you must know:

1.) It's extremely reasonable, especially considering it's great location.
2.) They will give you a $5 dollar gift card to the bar, if you don't have your room cleaned.
4.) Awesome coffee in the mornings!

Definitely a great go-to place to stay in San Fran. The service is incredible and the rooms are clean, but has a classic SF feel. My personal favorite in the city.

27/09/14 | Link | Rating: 5.0
151. Ryan S.
We had a very nice stay at the Hotel Rex. The room was the size you would expect in a boutique hotel in San Francisco, and was very ample for our needs. There was a mini-fridge which was handy for keeping water cool, and the bathroom was ample for our needs. We had a comfy bed, a TV (which was choppy at times), and internet.

The thing that most impressed me was that when we started to dress for the wedding we were attending, we noticed that our dog had decided to leave a bunch of hair on our clothes. So, I called the front desk to ask if they happened to have a lint roller. They said they hadn't since the "house dog" had stopped staying there. No big deal, there was a Walgreen's just about a block away. Well, about two minutes later, we got a call from the front desk stating that they had sent a staff member to purchase one for us from Walgreen's. WOW! What a testament to customer service at its finest! Naturally, I tipped the guy $20 and thanked him profusely.

If you have a chance to stay at Hotel Rex, you will not be disappointed. I didn't even have a chance to join them for wine every evening, but just the fact that they offered that made me realize how special the place was. Also, the complimentary coffee in the mornings was a nice tough.

20/05/14 | Link | Rating: 5.0
152. Araceli A.
Oh my oh my, where do I start? When I called to get information on the hotel rates, the sweet lady on the phone gave the right answer when I asked her how this hotel compared to another one, I was sold, she even upgraded our room, I have to confess,  I was a little afraid of how clean the hotel was going to be (judging from the exterior of the hotel and surrounding areas) as soon as we entered we were greated by a wonderful young lady, even though we arrived a little bit after 9, they still honored the complementary glass of wine, well as soon as we got our room we came right upstairs on the cutest elevator, the walls on the halls are covered with art, and what a nice sorprise, our room was beautiful, so full of charm, art, character, we absolutely LOVE IT!! We were thrilled to find a beautiful handwritten note welcoming us, I will not mention names to be fair to all of them, because EVERYBODY is super friendly, super nice and they really go the extra mile to be of service, I AM TRULY IMPRESSED, and looking forward to my next visit, I highly recomend this hotel.

06/03/15 | Link | Rating: 5.0
153. Crystal G.
Cute little boutique hotel in the heart of downtown San Francisco.  The rooms were elegantly decorated and the beds were very comfy.

03/03/15 | Link | Rating: 5.0
154. Mrs P.
I love boutique style hotels. We really enjoyed our stay at Hotel Rex. The location is perfect. We walked to Union Square for shopping and a steak house dinner. We also walked to China Town.

We chose to use the parking garage directly around the corner for half the price of valet parking. When in the city you don't need to drive everywhere and pay for parking. It's much easier to park your car for the night and walk or use the cable cars.

The only disappointment for Hotel Rex was the billiard table is no longer there. My husband is an avid player. However, the free wine hour definitely made up for it.
Overall it was a great stay, and we will return. We love the city and visit frequently.

****I received several messages asking about the parking. Hotel Rex charges $45 per night plus tax. Directly around the corner on 520 Mason St. there is a parking garage that charges $27 per night plus tax. They also allow in and outs for the night. Don't blink or you will drive right by the parking garage.****

16/07/14 | Link | Rating: 4.0
155. Cynthia G.
Cute place but if you leave something behind you'll never see it again. My brother left a 2000.$ watch and low and behold no one has seen it ... Just am FYI check and double check yourself.. And when you call the employees make you feel like your wasting there time. Sad thing is this place was   Referred by a friend who absolutely loved it.

17/03/15 | Link | Rating: 1.0
156. Casey S.
I went to the Hotel Rex for the "How to Gatsby" event.

The Library Bar was pretty swank, with plenty of drinks to choose from and a good amount of room to mingle. The side rooms are nice too, with plenty of room for seating and inventory.

I haven't stayed here, but it's a good venue.

16/08/14 | Link | Rating: 4.0
157. Tiffany D.
A perk is that they have a lobby bar with small bites that is really quite intimate and exclusive!

The hotel's exterior is kept historic and the interior is semi-renovated!

The location is convenient and not too far off from central downtown!

07/08/14 | Link | Rating: 4.0
158. Elizabeth S.
I can't begin this review without first mentioning the outstanding customer service.

From check-in, everyone was so nice and accommodating. We had a minor issue with our room that we tried to remedy, but then figured it was just the way the room would be (temperature control issue). I received a follow-up email from the hotel asking for feedback and shared my issue -- within an hour, I had a phone call from the hotel addressing the concern, thanking me for the feedback so they could do better in the future, and giving me a partial credit for the stay. Wow. I had zero expectation of receiving anything in return, was just sharing my experience. Where does one get customer service like that these days???

I'd echo what others have said -- the location is perfect; prefer a boutique hotel vs. a chain whenever possible. When we checked in, the person at the desk asked whether we wanted a quieter room in the back or one that was over the street; we opted for the latter, and the ambient noise was great for these two city dwellers. One thing you want to be sure to ask about, if it's an issue for you, is whether the room has air conditioning. The ones that are attached to the fire escape don't, and so even with the fan they supplied us it got kind of stuffy in there. So if that's important to you, ask at check-in.

LOVED the library -- the sleeping rooms are small, so when we did find we had to be at the hotel for a bit in between events, we went down there and read or worked on our computers. Coffee and tea in the morning are great.

One thing that may be less of a hotel issue and more of a San Fran/that area issue is wifi. I found it went in and out a bit -- and as a heads up (totally not the hotel's issue) but if you use a gps or call an Uber or Lyft car, the satellite always gives the wrong address to the driver. So either call them in advance or expect to meet them across the street at the corner.

Overall, I would definitely stay at the Hotel Rex again next time I'm in San Francisco. Still stunned by the great service, and that goes a long way with this frequent traveler!

10/02/15 | Link | Rating: 4.0
159. Jim D.
I come up to SF quite a bit for work and the two places I normally stay were not available so I took to Yelp and came about Rex here. I was hopeful of this one because of the reviews but, I don't see myself staying here again if I can help it. The good news for Rex is their problems are fixable. The staff is awesome as many have noted which provides a perfect base for Rex to build off of.

Here's why I knocked off 2 stars:

1. No room service menu in the room. I didn't feel like going out and I was really hungry. Normally hotels have their restaurant's menu right in the room. I assume Rex does too and this was just an oversight. Either way, I had to call the front desk and asked if a menu could be brought to me. Simple request but 30 minutes later still no menu and I had to call back down to see if anyone was coming. Someone darted up to my room under 5 minutes later.

2. Bathroom looked just like the one my wife and I had in her hospital room when she gave birth to our son. Sure that's an amazing memory but wtf, it's a boutique hotel, not a boutique hospital

3. The worst burger I've ever had. I ordered the Rex burger for room service (I thought it was impossible to screw up a burger) and it was like eating a ball of salt. The texture of the meat itself seemed questionable too. Just overwhelmingly disappointing.

28/04/15 | Link | Rating: 2.0
160. Sophia C.
We were Very disappointed in our weekend getaway to the City staying here.  I am in a wheelchair and we called before booking the room to make sure the ADA room was wheelchair accessible.  We specifically called about Wheelchair access.  We were told that absolutely it was accessible, but when we arrived it was not.  The room was slightly bigger than normal, but the shower tub combo required the ability to stand to reach the water/shower controls and to get in and out of the tub.  The sink was set far back in the counter and was placed quite high so that I could not reach the faucet or the bowl of the sink.

Additionally the bed was quite high as well.  I had trouble getting in or out.  Again, it required the ability to stand.   The bed was also very hard and uncomfortable.

Finally,  the hotel fire alarm went off at 4am because of an electrical short we were told, thus ruining our night's sleep.  As we tried to evacuate, we saw that the fire door on the 3rd floor would not close all the way which is a safety violation.

We were offered No compensation for these issues.  The Rex is supposed to be a Luxury Hotel.  We had a horrible experience and will avoid this Hotel and the other hotels in the Joi de Vie group.

Sophia C.
High school teacher

03/05/15 | Link | Rating: 1.0
161. D B.
What a disappointment. I was excited to stay here- it seemed super cute and it was close to the show we were going to. I got the confirmation text that they promise on the morning of our arrival- our room would be ready for 3 (which is check in time, anyway).  We arrived at 3:02 to be exact, only to be told that our room wasn't ready, it wouldn't be ready for another hour. I have never, in all of my years of traveling and spending nights in hotels, been told my room was not ready upon designated check in time. It's a weekend in SF, I get that you have a "full house". However, shouldn't that be planned for?  The only helpful staff on duty was the valet guy, I got an apology from the girl but realistically it was more like "tough shit, I don't know what to tell you". It would have been nice if we were at least offered a late check out for the next morning.

Over an hour after walking around we went back and checked in. The room was cute. It really was the one positive thing about this hotel.

4:15am, fire alarm started to go off and the whole building had to evacuate. Single file down four flights of stairs with every other person in the building we went.

We paid 350$ to stay here and I couldn't wait to get my stuff and get out of there.  Also, don't depend on their room service. They don't offer it on weekends. Needless to say, we will NEVER be staying at Hotel Rex again.

03/05/15 | Link | Rating: 2.0
162. Melody C.
Hotel Rex is a charming, boutique hotel with unique character and the friendliest staff. The only complaint I heard was that some of the rooms are small, but that wasn't a big deal . The decor has such a lovely vintage touch - perfect for photos!  Everyone who worked there - from reservations to reception, room service, and maintenance - were extremely friendly and helpful.  I wish I could stay there more often!  I would not hesitate to recommend it to out-of-town guests.

04/05/15 | Link | Rating: 5.0