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Hyatt Regency San Francisco in San Francisco, CA

Hyatt Regency San Francisco in San Francisco, CA

Specialties

The Hyatt Regency landmark hotel has long been at the cornerstone of San Francisco's dynamic waterfront neighborhood. Overlooking the Bay, this 803-room hotel with a soaring 17-story atrium lobby is a Financial District destination.

History

Established in 1973.

The Hyatt Regency San Francisco hotel is a part of the Embarcadero Center development by Trammell Crow, David Rockefeller and John Portman.  The hotel lobby was featured in The Towering Inferno in 1974 and High Anxiety in 1977.

The Regency Club Lounge was once the Equinox, a rooftop revolving restaurant, but is now a stationary elite club for certain hotel guests offering 360-degree views of the city and the bay.

Boasting the Guinness Book of World Records' largest atrium lobby, of over 42,000 square feet, the AAA Four Diamond Hyatt Regency San Francisco hotel is situated across from the historic Ferry Building.

 

Company Info:

Rating: 3.70

Address: 5 Embarcadero Ctr, San Francisco, CA, 94111
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (540):

1. aerin w.
bring a ball gown.

03/01/07 | Link | Rating: 4.0
2. Veronica G.
Let's say that you and a loved one want to have a special weekend (nookie without a nosy roomie). You have some cash to burn (forget the whole "save it for a rainy day") but you want to stay in a place that is in close proximity to between nookie activities. The SF Regency may just be your ticket! First off, you'll have to go up an escalator to check in (you'll pass the gym you'll have access to which is in my mind like putting a mental post it on reminding you to workour-love that healthy lifestyle). Next you'll walk into the lobby--tell me this place does not remind you of The Luxor-you KNOW it does~! You check in, get to your room (which you'll notice right off the bat is bigger than your average room), throw your junk down and go go go to the end of the hall to the big picture window where you'll be treated by a view directly behind the port of San Francisco sign that looks out onto the bay and actually makes the Bay Bridge look pretty! It is truly mesmorizing (so much so that my buddy who's afraid of heights actually had to take a peek before vertigo set in). My friends and I stayed there (different time not nookie time) and got ready for a big event. We called the conceirge to see if they would bring us extra robes (ok three of them) and maybe an extra hairdryer. I am pleased to say that both requests were met within 15 minutes (and the guy thoughtfully brought about 5 extra towels with him--I love it when people read my mind!).  The room service is prompt and pleasant (mmm....filet mignon after sex...yummy-and when they say 20 minutes they MEAN 20 minutes!). The bar in the hotel IS pricy but fun (I always enjoy good conversation with tourists). Plus Embarcadero Center is literally right outside your door (the hotel thoughtfully provides you with a map and listing of the shops in the center and yes they will lug your stuff back to your room so you don't have to)! Easily accessible by Bart (no need for a taxi all you who stay here from out of town coming from SFO or Oakland) and if you decide you need snacky foods (but don't want to spend the minibar prices) or condoms there's a 7-11 across the street (nothing like a Slurpee with your filet mignon to add to your afterglow). Hooray Hooray!

17/04/07 | Link | Rating: 5.0
3. Diane M.
I loved staying here for the night on my birthday! my husband took me to Tiburon for the day and couldn't find a hotel so we ferried back to the city and decided to pop in Hyatt. The reception lady who booked us gave us a good deal for the night considering we're not really tourists and it was a last minute check in on a Friday. She gave us a suite that overlooked the baybridge, an amazing view during the sunset and sunrise. I was really happy.

22/09/06 | Link | Rating: 4.0
4. D L.
we had a room looking at the New Years fireworks, great view, room was very clean, staff friendly.

05/01/09 | Link | Rating: 4.0
5. Edwyn A.
Interior resembles most Hyatt Regency hotels built in the 70s and early 80s. There's a revolving restraunt on the top of the hotel - i think it was featured in an updated  late 70s version of  HG Wells Time Machine. Great view of the clock tower and bay bridge. They have wi-fi access here too but i couldn't get it to connect consistently. Big plus is its located near the cable car turn around and MUNI/BART.

18/06/05 | Link | Rating: 3.0
6. Dana C.
I had a really great time at the Hyatt.  The service is excellent and the rooms are nice and spacious.  The decor is clean and modern which I completely appreciate.  I also got this place for under $100 on priceline.com so it was well worth it!

25/07/06 | Link | Rating: 4.0
7. brokester c.
this hotel has to be one of the most beautiful i have ever stayed in, the view of the city i had was spectacular. i loved the bathroom, and i just love the beds hyatt uses in their hotels... sooooo comfy. the only thing i hated about this hotel was of course the price of parking. ended up lucking out and finding street parking somewhere. i also got this hotel for like $50/night on priceline on a weeknight. the location was also great, being able to walk along the embaracadero. attentive, quick staff (i forgot my toothbrush and a razor). would love to stay here again, but i know it was pure luck i was able to get it for so cheap that one time and would never be able to afford to pay regular price for it!

19/05/08 | Link | Rating: 4.0
8. chelle l.
best place i ever stayed at. the interior was modern and very well put together. the balcony was the best!! the view took my breath away. they  valet park your car. checking in and out was easy. the only lil thing that may bug people would be the design of the building. it makes it hard to find the room. besides that... i would definitely stay there again!! =)

21/02/09 | Link | Rating: 5.0
9. shoba d.
This massive and dim cavern of a lobby has a little bar lounge/nook which is a perfect spot for a tryst or clandestine drink.  Who would ever think of looking for you here, amongst the tourists and convention-goers?

08/12/05 | Link | Rating: 5.0
10. phoebe r.
this is a cool looking hotel from the inside, there is a bunch of sculptures on the floor. i felt vip in this place. thank you diesel salon for paying for me to stay somewhere other than a motel 6. our room was awesome, bed was comfortable, i could have slept all day! it was centrally located so we got all our site seeing and touristy stuff done, also bart was right there! the staff we dealt with were very accommodating and helpful, good job!

24/09/08 | Link | Rating: 4.0
11. PAULINE H.
My hubby and I just spent Thanksgiving and the day after here. We've stayed here a few times in the past and enjoyed it. The location can't be beat nor the views from most of the rooms. Some things that I noticed this "go-around" that needs attending to is the smell in the hallways. It smelt like a combination of stale cigarette smoke and really dusty/dirty carpeting. (more the latter actually) Its definetely something that needs addressing because it leaves a bad impression when you're exiting the elevators. You can only use carpet freshener so much and then it becomes a "moot point."  I think the carpet is old and just needs replacing.  Also I agree with another reviewer---get rid of those plastic plants in the window boxes on each floor. Tres tacky! I must say the beds are really comfortable and we slept like babies. Sorry the Equinox is closed and they've changed up the downstairs restaurant but that's not really an issue as there are a ton of eating establishments within walking distance. The Embarcadero Center itself has some nice shopping and a movie theatre if you want to catch a quick flick. And if you stay til Saturday the Ferry Buildings Farmers Market is the bomb!

30/11/08 | Link | Rating: 3.0
12. Paul L.
This hotel is seriously in need of an upgrade.  True that there are some great rooms w/patios and views of the bay.  However, the beds and bedding are not all that comfortable.  I find the staff there especially the door man to be a bit stuffy, especially a Hyatt.  Trust me ask any cab driver in San Francisco what they think about the doorman at the Hyatt. The breakfest is 1st rate, however i find the rotating resturant to be a bit cheesy and the drinks and food are dissapointing.

21/02/07 | Link | Rating: 3.0
13. Wesley J.
One of my fav's in SF.  Love the look, the design and location.  The bar/restaurant at the top is cool too.  Does it still rotate?

Stayed here several times and went to two parties in a suite.  Overall, great time!

17/04/07 | Link | Rating: 5.0
14. Grace R.
Dusty lamp shade.  Bellmen who ignored me walking in.  $54 for parking.  Broken remote control for TV.  Mediocre room service.   I've stayed in a lot of hotels, and if this hotel was rated a 3 star, I'd have said it was par for the course.  But a 4 star?  No way.  Perhaps that's why I was able to stay there for $75 via priceline on a prime weeknight.  (But even if I did get a cheap rate, that doesn't mean cheap service.)  It's sad, it won't take much to get it back up to the level it purports to be.  It's Regency Lounge in the former revolving restaurant certainly seems nice, as it's described.

07/04/09 | Link | Rating: 2.0
15. K S.
This is one of the best hotels for location and price in S.F. You will have a great time.  There are great views. I'm not interested in the brand of the hotel. Sure, you can pay more, and say you stayed in a more show-off area like "Snob Hill" as some of the locals say, but this Hyatt is neat, clean, and fancy enough. There is so much to walk to. It's great.

24/05/09 | Link | Rating: 5.0
16. Mike W.
Me and this place go back a LOOONG ways....

Mom took me here during the 70's when I was little more than a wide eyed grade school kid from an overgrown cow-town in the valley.  At the time, my idea of big-city shopping was a visit to the Sears-Roebuck on Pacific Avenue in Stockton.  A  stroll through the Hyatt was my first glimpse of high-falutin' city life, and my first solid look at what existed outside of the network of small towns that made up the Delta.  The visions I saw were etched into my mind.....and remained my reference standard for metropolitan sophistication for a large part of my life.  8 years later I'd rent a room here with a bunch of friends, fill the bathtub with beer, and....well, we all went through that....you get the picture.   In another phase of life, I brought a lady here for a late cocktail.  She was one of my rare passions....but a romance that was never destined to be  ("Jennifer" in my North Beach Pizza review).  She sincerely thanked me on the way out....we wound up making out on the waterfront.

Every time I come here, it feels like a homecoming of sorts.  The central fountain is still working perfectly, running water along the north edge of the lobby still babbles like a brook, and the same soft music provides a pleasant backdrop without drowning out the special nuances.  Alas, the insatiable beast of change has wrought havoc on much of this city's aging treasures....much that influenced who I am today, and much that was truly dear to my soul.  But change the city does, and while it's relentless march has left me with a heavily calloused heart,  a soft spot still remains for the static majesty of the Hyatt Regency lobby.

There's always a spot at the bar, and even if it's full, you can sit pretty much anywhere in the lobby....a waitress will find you.  Assorted seating is available; stools at the bar, small tables closer in, and cushy sink-in-and-go-ahhhhh seats further out on the periphery.  The crowd varies with whatever type of convention or conference is being hosted on the 2nd floor.  The waitress usually brings out a stemmed silver glass full of trail-mix or salty peanuts with a drink....and she'll refill it if you kill the whole thing. Pints of Ale are a bit on the spendy side, but the price is offset by a tendency to sip rather than quaff while in such an establishment.

I don't come here too often, and when I do, I rarely stay long.  It's a rare treat....a blissful excursion....an affordable pleasure that I I truly savor, but one that I'm careful not to overdo.  Sometime around the end of my first drink the warm and fuzzies start to fade just a bit.  When that happens, I drink up and quietly head for the door, fearing that if I stay too long the feeling might leave completely....and never come back.

21/02/06 | Link | Rating: 5.0
17. City M.
Very cool architecture. Stands out from the other buildings in the downtown Embarcadero/Ferry Building area. Skip the revolving Equinox restaurant on the top of the Hyatt (food is horrible and wait staff are very snotty) and venture down to the lobby level for the cafe and bar. The bartender here makes THE BEST pina coladas I have ever had in the city!  Take in the people watching on the big sofas and chairs and relax!

26/10/06 | Link | Rating: 4.0
18. brian k.
The Hyatt is one of the cities hospitality gems.  I had the opportunity to stay in one of their new Regency Club rooms and they are incredible.  Although Regency Club cost more money, you get access to their roof top lounge (on par with the concierge levels at Ritz, etc) and has the best views in all of San Fran.  There are also 5 daily food presentations (including breakfast, snacks, apps and dessert) and tye are all to die for,

I highly recommend you check out the new Regency Club rooms on your next trip to San Fran.  It is well worth it.

02/04/08 | Link | Rating: 5.0
19. Manny F.
My 2nd favorite place to stay on business in SF city.  The other one is the Hyatt by Union Square.

14/07/07 | Link | Rating: 5.0
20. john n.
for what is worth, i would recommend checking this place out. as you enter the hotel you take the escalator to the registration lobby. and as soon as you see the lobby, the place looks stunning. the floor and elevators reminded me of the movie inception, and also they had huge amount of light curtains.i got to stay at the very top floor with a nice balcony view of the financial and bay area. the view was nice but the room, i would say a bit small to my liking. the bathroom was like any other place, nothing extraordinary except a tv hiding  the mirror.  which i thought was very impressive and would someday do it in my own bathroom mirror.
the highlight of this hotel was the regency club which is located at the top. its a panoramic view lounge sort of place with self served alcohol and snacks on the side. truly an awesome view of everything! valet was a bit expensive ($57) but im sure around here all hotels are priced the same for valet.

13/09/11 | Link | Rating: 4.0
21. Linda T.
This is a rather fancy hotel in the offskirts of the business district. I say offskirts because, well, it's pretty ghetto across the street. I LOVE the interior. It's obvious that a lot of interior designing went into it. The floors are open-spaced and the staggered so that the place feels VERY open and spacious. There are lights and plants everywhere. The lobby is very modern with inviting furniture. And the hotel rooms, they are very modern and chic as well. It's not shaped like a normal rectangular hotel room, which could seem weird at first. I love this hotel too because it is so close to everything - Fisherman's (walking distance ~1 mile), cable cars, markets, BART, etc... The only complaints I have about this hotel is the small bathroom and the mind-blowing $59/day valet parking fee. But then again, maybe it is just me who is not used to high-class hotels and their ways.

17/07/09 | Link | Rating: 4.0
22. Jennifer H.
This hotel has a nice bar for mingling after work. I also recently stayed there and was very satisfied with the accommodations. The front desk staff were very nice and the rooms, were pristine, roomy and nice as well. The location is pretty good too. You aren't in Union Square but there is the California St. cable car that picks up right in front of the hotel and can drop you off about a short block or two away from the heart of Union Square.

25/06/07 | Link | Rating: 4.0
23. charlotte s.
the inside just looks odd to me...
way too much concrete, but once there was an event and the place was filled with zillions of big balloons and that looked really nice
:)
i do think that the hotel needs a facelift though...

28/02/07 | Link | Rating: 3.0
24. Rod F.
stayed here for Persian New Years this year had an amazing time! great view. room service was not the best but they made up by comping cus for breakfast buffett and vallet parking.

17/05/10 | Link | Rating: 4.0
25. Elizabeth B.
I should of listened to the reviews and stayed somewhere else.  I love Hyatt period so this was a bit of a disappointment.  The atrium was impressive but that was about it.  $50 to park, the rooms are far, far away from the lobby.  I asked to have a bay view on a high floor and i was placed on the 9th floor (out of 16).  The window was the size of a car front window.  I think the location is ok for the business person but it was really just a huge convention hotel.  Will not be staying again.

07/07/10 | Link | Rating: 2.0
26. Trisha B.
Beautiful hotel, looks like the Luxor inside.  Rooms are nice - make sure to request a Bay view room, we were in 734 - it weas nice, but would have liked to have been higher up.  The restauant service was awesome, and the food extremely tasty.  this hotel is directly across the street from the BART which will get you to anf from the airport, and across the street from the Ferry Building where yu can catch the F to fishermans wharf for $2.00.  There is a great Thai food nearby cqlled ASHA.

31/08/09 | Link | Rating: 4.0
27. Serena W.
I haven't stayed there YET, but having my wedding reception in the city in November.  I contacted sales to see if I could block some rooms for my guests.  Michelle in sales is TOP NOTCH.  Absolutely fabulous.  Quick turnaround on calls and email.  She put all the stuff together in a week after I couldn't make up my mind.  Should would have been quicker if it weren't for my indecisiveness.  We will be staying there that Sunday night and can't wait to write a subsequent review of this great hotel.  I did visit my friend who stayed there a couple of times through work and found the suites very relaxing and comfortable.  I love the design and decor.  The elevators are interesting and reminded me of the "Towering Inferno" movie.  The balconies were cool for bay views.

08/10/10 | Link | Rating: 5.0
28. Anita C.
Great place to use the bathroom if necessary!

08/02/08 | Link | Rating: 4.0
29. Stephanie W.
Typical Hyatt hotel - very bland decor, helpful staff, but overall ambiance is pretty blah.  On the upside, they have a cool elevator in the lobby that resembles the Great Glass Wonkavator from Willie Wonka...pretty sweet.

I attended the Yoga Journal Conference here last weekend and have to say the conference rooms are all pretty substantial in size and comfortable (therefore no downward facing dog with your ass in someone's face).  
I did get lost a few times trying to find my way around, but thankfully people were there to guide the way.

20/01/06 | Link | Rating: 3.0
30. emmie k.
the hyatt is nice.  it's a nice hotel.  it has tiny shampoo bottles, comfy mattresses, and fluffy white towels.  the elevators make a whooshing noise.  the lobby is very pretty.  lots of people called me ms. katz, about which i am ambivalent.  yep.  nice hotel

i stayed here for two nights for a work thing.  several people in our group made a big ol' fuss about the service, which i think is sort of dumb, since we were not paying for any of it.  you see, i am incredibly forgiving when it comes to stuff for which i am not paying (please refer to my review of the california pizza kitchen in hillsdale mall).  i found the service very, very nice.  i get really uncomfortable when provided with overzealous service, especially in places where i don't fit in so well.  the staff made it clear that they were there to assist me in any way i might need and left it at that.  i think the people in my group were expecting a "WELCOME TO WALMART! HAVE A SUPER DAY!" sort of reception.  

if you're from out of town, please don't bother eating in the hotel restaurant.  there's so much amazing food in sf, and this is not it.  while i cannot, in good conscience complain about free cheesecake, i do recommend fending for yourself food-wise unless you too are sucking at the corporate teat.

10/07/07 | Link | Rating: 4.0
31. David C.
The best part about this hotel is the lobby.  I like how it's so large and open that it feel like you're outdoors.  I've always received excellent service at this hotel.  The staff have always been friendly and accomodating.  They've even given me complimentary upgrades for being so darn handsome.  In all seriousness, I wouldn't hesitate staying here.

18/06/08 | Link | Rating: 4.0
32. Lauren L.
Yay for priceline!  5 stars based on the $100 night we had here thanks to a winning bid on the best website ever.  The interior is stunning with a huge atrium that goes all the way up to the top floor.  The bed was comfy, the room spacious and the location was fantastic.  The sliding glass door in the room opened all the way up to views down Market and out past the ferry building to the Bay Bridge.  It was phenomenal.

20/04/08 | Link | Rating: 5.0
33. Jenna M.
While I have never stayed at this hotel, I did walked around it the other day to look at the beautiful Christmas decorations.  If you get a chance, go check it out.  There is a huge Christmas tree, strings of lights that go all the way from the top of the building to almost the floor and the mini Christmas villages.  There is even a Krispy Kreme store, haha.

24/12/07 | Link | Rating: 4.0
34. Vickie B.
Stunning view. What happened to the Equinox bar?!

29/11/08 | Link | Rating: 5.0
35. Ray R.
stayed in one of the suites up on the 15th floor for a little get together.  nice room with a nice view of the city from the balcony.  mini living room had wide glass doors that you can open up and see the bay from.  oh...they had a freakin' mini tv on the bathroom mirror!  the lobby is like the inside of the luxor in vegas...probably the best lobby i've seen in sf.

staff was courteous and not once did they come up to tell us we were being too loud.

06/09/08 | Link | Rating: 4.0
36. Ralph H.
First trip to SFO for my wife and me in years.  We stayed at the Hyatt for 3 nights over a long weekend.  The location is great.  The Embarcadero is so vibrant.  Lots of great restaurants.  Walking distance to so many places.
I chose the Hyatt because they offered a very good price package for the 3 days.   We had a harbor view balcony king room.  The room was adequate.  Reasonably clean.   It seemed like it had been stripped down to reduce costs.
-it was supposed to include robes but we had to call for them
-2 glasses, no more.  not even a good spot for a toothbrush.
-coffee maker had paper cups
-one phone - by the bed - I wanted to work at the desk
-no stationery - had to ask - was given some Xerox paper
-no shower cap
-only one sink - first time ever for us in a king room
-had an iPod player which was nice, but the clock was wrong and there was no obvious way to set it.
-picture on the TV was extremely poor
-room was smaller than I expected

03/05/11 | Link | Rating: 3.0
37. Mel C.
Wow, this hotel was fantastic- I wish we stayed more than one night. Except for a miscommunication with our reservation, the staff was very accomodating and we were blown away by the light display in the lobby. When we checked in, they said that our reservation was for yesterday and that they had already charged us $158 for holding the room for us. We were confused because we were at the hotel nikko the night before and there was no way we would have booked two hotels for the same day. Unfortunately we didn't have the confirmation print out on hand, and were about to raise a scene- but the guy spoke to his manager and they let it slide and waived the charges the day before. The room we got had a view of the bay and a partial view of the bridge. The bars on the windows obstruct the view a little if you're trying to sit and look out, but otherwise this hotel was great. I don't like the fact that they have a fridge that you can't put anything in or move stuff- Mike picked one of the bottles of rum up and we were paranoid that they would be charging us $9 for a tiny bottle of rum (but they didn't). We requested a late check out because we were going to breakfast and the lady said we had until noon. We loaded our car before we left and when we come back at 11am and our keys don't work anymore. It turned out that they thought we had left already and housekeeping checked us out- geez! Luckily we didn't leave anything important behind.

05/01/10 | Link | Rating: 4.0
38. Ryan A.
The Hyatt regency hotel's location is excellent! The rooms are big and clean. The ice skating rink is just outside. Ferry building is across the street.

15/04/09 | Link | Rating: 4.0
39. Racemic U.
Excellent ambiance.  The hotel staff were professional, friendly, and sincerely made me feel like they wanted me to have a pleasant experience at their establishment.  The food was excellent.  I ordered room service on three separate occasions and each time my order was accurate and extremely delicious.  The hotel room was clean and well maintained.  I expected a poorer room due to my having booked through Priceline  however, I was pleasantly delighted when I walked out on the balcony and observed the amazing view overlooking a bay on the 10th floor.  The staff arranged for me to have a car and even called the place and inquired about which section of the building that they should pull up to so I wouldn't have to walk around the rather large Moscone Center looking for my conference.  When I get married I plan on booking my honey moon suite there.  That is how much I recommend this hotel!  Thanks for the great stay.

27/03/10 | Link | Rating: 5.0
40. Maome S.
Hyatt Regency, yet another very nice hotel.  This one boasts an unbelievable interior.  Somebody take pics and post on here!

This location is close to many of the businesses on Market so it's very convenient.  I believe it's close to the Bart too so you can actually arrive here from SFO.

22/09/06 | Link | Rating: 4.0
41. Ian S.
Okay, so the hotel's a bit tacky. The lobby is meant to impress tourists and conventioneers, what with the giant golden buckyball. But it's really quite a legit hotel.

I stayed for 3 nights last week for business, although it hadn't been my first choice. Although the hotel is located right across the street from my office, I'd avoided because of what I'd read about its desperately outdated interior. So when I checked in on the first night, I had low expectations.

When I asked, the staff very helpfully offered to put me up on a higher floor. The view was the first thing that caught my eye; I had a beautiful vista of the Ferry Building and the Bay Bridge. The room was quite tastefully decorated, with slate floors for the bathroom, a flat screen TV, and a glass shower. I became quite excited - until I opened my laptop and got down to work: No wireless.

Any business traveler will tell you that a hotel without a wireless signal nowadays is like Lindsay Lohan sober or Harrison Ford dating Calista Flockhart: it's just not right. It wasn't that the Hyatt didn't have wireless; it was that the 17th floor was too high up and out of range. I asked for a wireless bridge (which the Hyatt did not charge me for, unlike the St. Francis on a previous stay) that did not help, and ultimately I ended up working out of the gaudy lobby just so I could send emails. In the end, I switched rooms to a lower floor so I could have a steady Internet signal (even though I was just one level up from the lobby, I didn't get an inordinate amount of hotel or street noise). The new room was even more spacious, but I could definitely see with this one why some people might complain about the decor: the bathroom, especially, was very old-school. But there was lots of desk space, and the beds were comfortable. It met all the basics.

I don't think anyone should ever have to choose between a nice room and a workable room, and that's the reason why the Hyatt doesn't get 5 stars in my book. But otherwise - on location, on comfort, on value - I can't really complain.

01/03/08 | Link | Rating: 4.0
42. Anna L.
I bit dated but the location was convenient for me and the staff was attentive.

14/02/09 | Link | Rating: 2.0
43. Pinky L.
I stayed at the hyatt embarcadero about a week ago and I was not happy that we had to pay$50 for parking, that is just ridiculous.  So instead i had to park at a garage near by which i paid 20 for over night.  Also for the price you pay for your rooms, they just weren't that great.  So i can say i was extremely dissatisfied with the service all around would never stay at the hyatt again.

25/02/11 | Link | Rating: 2.0
44. Kimberly C.
I love this hotel for the location and the rooms with a view. If you look on hotwire.com or priceline.com you can usually get a room at this hotel for less than $100 before tax. I always drive around the corner and park in the shopping center underground parking garage to avoid the expensive valet parking hotels in the city charge. If you are lucky you will get a room with an outstanding view of the baybridge. In the morning you can walk to the ferry building for breakfast and the farmers market (Saturday only). In my opinion this is the best deal in SF.

13/05/08 | Link | Rating: 4.0
45. Lily C.
Okay, so this is just a comment on the bar scene...  
I worked in the financial district for a long time, and never went to the Hyatt Embarcadero for drinks.  But, it's a pretty cool space, so if you get bored of the regular pubs in the area, make your way to the Embarcadero Hyatt.   I like the atrium bit...prices are normal for the area, nothing special.

01/02/07 | Link | Rating: 3.0
46. Robert D.
great view of bay bridge. shopping centre is walking distance. revolving   restaurent is great. Food is good and reasonable considering the location.valet is 50 dollars is kind of high.

22/05/11 | Link | Rating: 4.0
47. Ray M.
Awsome San Francisco hotel with the Vegas feel to it.  Rooms are extreamly clean apon arrival, and the staff is very accomodating.  Stayed here on Valenties day in a King suite, and never wanted to leave the room.  Flat screen T.V's, plenty of towels, spectacular views, tasty restaurants and a cool glass elevator to overview all the guests in the lobby.

09/03/09 | Link | Rating: 5.0
48. David P.
A little outdated but very close to everything in the Financial District and public transportation ( BART & MUNI). If you want to get a more local flavor stay in Union Square, Castro or Nob Hill.

30/01/09 | Link | Rating: 3.0
49. Lizzy L.
i've only stayed at this hotel for two nights & i wasn't an official guest either time so i will be reviewing the bar.

my boy's mom was in town for bay to breakers so she kindly treated us to day/night on the company tab (which company, i won't say :] ). after an AMAZING steak dinner at bobo's, we were all buzzed & ready to head back to the hotel. we ended up stopping at the bar for one last drink & boy, was that a bad decision. there was a good number of people there but it was by no means packed. they must have been short on staff because our server was running around like crazy. the martinis were a little off & my boyfriend found three, yes THREE, wine spouts in his guiness!! how does that even happen?!? he returned it to the bartender who immediately poured him another pint without saying a word. & then when we told our server, he laughed & said "it happens".

: /

02/06/08 | Link | Rating: 1.0
50. Ji Eun K.
Really great room.  Really pretty hotel.  My boyfriend and I loved the bars in the hotel.  We really enjoyed our stay here.

03/04/11 | Link | Rating: 4.0
51. Ali L.
This is a basic hotel in a far from basic city, with everything you need at your fingertips. Muni and Bart are close by and some of the views are incredible.

Love the high backed sofas in the lobby. I also think the architecture is really cool. Sometimes, late at night, I like to ride the elevators up and down. Ok...not really. But glass elevators are cool and always remind me of Willy Wonka.

30/08/06 | Link | Rating: 4.0
52. Cat L.
From the accommodating customer service (even though I walked in there with ripped jeans and a t-shirt) and beautiful indoor atrium and larger than life giant gold wire ball sculpture thing greeting you when you enter this grand hotel to the glass elevator that skyrockets you up to your room and the glorious view of the SF bay from your window, it is hard not to be impressed by this place. Right next to the BART and walking distance to other forms of transportation to get around the city (bus, cable car, MUNI, etc.). Also, cool shopping mall, restaurants, and artsy fountain nearby.

29/01/08 | Link | Rating: 5.0
53. cindy w.
I stayed here for a conference and was really impressed by how spacious and airy this hotel felt, despite it's "hive" appearance.
Always got courteous service and the location is a good jumping off point in the city

12/02/07 | Link | Rating: 4.0
54. Jen T.
I adore this hotel. Their room service was fantastic, their staff was overly attentive and we felt like VIP's.  Had a suite on the 15th floor which had beautiful views and had a great large living room to have friends come over for drinks before dinner. I will definitely stay there again and maybe next time I can weasel my way into the suite on the 17th floor.

18/08/09 | Link | Rating: 5.0
55. Adrian R.
My wife and I stayed two nights last week for a conference.  I smoke and they were out of smoking rooms with a king bed.  However, we were able to upgrade to a bay-view room with a balcony (which was even better).  The room was nice if a little dated in the decor.  The bed was horrible and the sheets were cheap.  The television had poor picture resolution (grainy on all channels).  "Single-serve" coffee was inadequate for two people.  Mini-bar but no mini-fridge unless we pay $30 or $50 per stay.  Parking is very expensive ($50 plus $7 tax per 24 hour period), but I am not surprised for SF.

Overall - the facility is great, restaurants good.  The room wasn't so great for the high prices.

08/10/09 | Link | Rating: 3.0
56. Lisa W.
I stayed at this hotel for my wedding weekend.  It's a great hotel for its location (next to the Embarcadero, Ferry Building, transportation) and the prettiness in the lobby.  You can look-up and see christmas lights dangling from the ceiling and this unusual art structure in the lobby.   The way the hotel was designed is a bit daunting...if you stayed near the elevator, you'd be in good shape.  Otherwise, you'd be walking half a mile to get to your room.  However, the service sucks.  I booked the balcony suite so I could have sufficient space when my bridal party would arrive to have their hair and make-up done.  Upon arrival for check-in, the front desk guy gives me a room which faces the street level. I requested for a bay view room and he looks at his computer and tells me he can't change my room.  I'm like, what?  I said, please, I would prefer another location other than the 4th floor that faces the street level....and he just said: "Sorry, I cannot change the room because of amenity."  I'm like, what is this amenity?  So we finally, go check out the room to find out that something was already set-up in the room for us (pellegrino water and apricots as a gift).  I'm like, they could not move this gift to another room that would have been better? Lame.   Second, you give me a room where the battery on the safe could conk out anytime soon.. I was storing my wedding bands in the safe....but when I tried to retrieve the bands, I received an error message about the battery on the safe...I freaked out and called the front desk to complain about the safe locking me out.  Luckily, there was enough juice in that safe to let security unlock that darn safe.  I nearly was locked out of my safe and would not have my wedding bands for the day of the wedding!  That night, I requested to change my room, but this time the front desk couldn't change my room because "they were sold out."  I also confirmed with the security guy that if the battery dies out on the safe, then your belongings are locked in there until they get a lock smith to break open that thing.  Great... Lastly, the balcony suite was nice, but please, don't leave used bathrobes in the bathroom and previous hotel guest's socks in the bedroom.   For your piece of mind, I would not recommend staying here.

01/07/11 | Link | Rating: 3.0
57. cecille p.
very accomodating and interio is very soothing....comfortable,  the view of the bay bidge from the room  was awesome!!!

02/07/11 | Link | Rating: 5.0
58. Wanda P.
This review is limited to the lobby and lobby bar only ... I have no idea what the hotel rooms are like but the lobby!!!! WoW!  

Being a native of SF, I always assumed this Hyatt was an extension of Fisherman's Wharf; a place you know exists but you'd never actually go there unless an out of towner begged for the tacky tour.  

On Sunday night I took my brother there for his pre birthday cocktail because we had a 9 year old boy with us and most bars wouldn't let him hang around.  What a spectacle.  The light show alone, in the lobby is worth visiting.  It's raining twinkly led lights from several stories up ... it's amazing, a stunning sight to see. Simple idea, elegant and fantastic.  

As old as this building is, it has stood up to the test of time.  They've got a beautiful fountain that spills sheets of water which is currently topped with a bunch of Christmas tchotchkes that are nice for the kiddies too.  

From our table near the window, we could see the ice skating rink which was a nice little bonus and the cocktails were pretty creative and  generously poured.  I had the mango caipirinha and a friend had the cosmo with grapefruit juice.  Yum yum ... very different flavors.

20/11/07 | Link | Rating: 5.0
59. D H.
This hotel has so much potential, but unfortunately, maybe due to the economy, etc., it's just a quirky little convention center/hotel.  The location is absolutely perfect.  It is located at the corner of Market Street and Drumm (which is one street from Embarcadero) and is adjacent to Justin Herman plaza and the Ferry Building.  It is just steps from some of the best restaurants in San Francisco - Aqua, Perbacco, One Market, Boulevard and the Slanted Door (in no particular order by the way).  The California line cable car stops right outside the door and it is also directly adjacent to tehe Embarcedero Bart and Muni station.  Beyond that, this is a SF icon with it's unique half-pyramid architecture and now closed roof-top rotating restaurant.  The atrium is featured in many movies, Mel Brooks high Anxiety comes to mind immediately and is breathtaking when you consider that this was built in the early 70's.  It still looks kind of modern!

First off, let's start with the entrance.  It's as is they want to keep this place a secret!  The door is normally located if you drive, but at $40 a night to valet park in the hotel, I recommend hoofing it.  Most people will get off Bart/Muni which brings them up an escalator onthe south side of the building.  But wait, there are no entrances on the south side of the building, only exits!  You have to go around the entire driveway of the valet to get to the entrance which is also not well marked.  In fact, the valets are so picky about this, they have actually made some makeshift barrier including yellow and black police tape to cordon off the tiny little gap to shorten you walk.  They mean it too with their stares from their little booth.  The hotel says that this is for guest safety, but I never once saw anybody check anybody who walked in through any door.  I'm not saying that it is not a secure place, but I'm not saying that this does much to comfort me that a bum or terrorist would have to walk around the barrier to get into the hotel instead of more directly through the exit doors.  Just not buying it.  

Rooms range anywhere from $150 - 300 a night for a standard king room, more expensive for balconies, suites, etc, which is a very good value for the location and size of the rooms.  Hotels just down embarcadero like the Hotel Griffon charge essentially the same and the rooms are "European" style - meaning tiny.  This is a very modern and comfortable hotel with all the amenities you would expect from a Hyatt Regency.  Concierge, room service, gym (more on that later), restaurant (sort of) and bar.  The rooms are comfortable, clean and well appointed.  

What I meant by my initial comment that this place has potential is that something is going wrong here with the management.  There just doesn't appear to be any buzz about this place.  No chic bar or lounge that people go to meet up, no big conventions or national meetings of the Pan-American Orthodontists Club, no big tour groups, just not much of anything.  The place is doing so poorly that the rotating restaurant which used to be it's trademark has even closed.  They also closed the hotel bar, 13 Views, which arguably was quite a misnomer since it actually didn't look out at anything, so now there is a huge empty space in lobby with some straggler tables that don't get waiter service.  The only restaurant the hotel still has left is called Eclipse (no idea why is called that) which features a limited menu which is your basic bar menu.  That being said, the buffalo wings are quite taste here.  Spicy!

The health club features 6 treadmills and a few ellipticals, a couple of bikes and few free weights and a strange machine that appears to do nothing but hang towels.  The other weird thing is its location.  The club is located on the Bay Level, which is actually not accessible by elevator.  From the guest rooms, you have to go down to the atrium level, walk around the front desk and go down half of a floor on the escalator and circle back around to the back of the elevator bank, which didn't stop there anyway.  When you're all done and sweaty, you have to do the same over again and walk right through the center of the atrium (and past the aforementioned Eclipse bar and grille) and then slink into the elevators careful not to offend anyone with your appearance.  

Other than that, the hotel is a great asset to the SF hotel scene and I hope that they can make some changes to improve this landmark.  
Maybe they should try opening some of the doors so paying guests might have a chance to stay there!

04/09/09 | Link | Rating: 4.0
60. r. f.
Room overlooking the water and bridge, gorgeous.  Nice staff.  Comfy bed with lots of comfy pillows.  Clean.  Although they charge for petty things like if you move stuff around in the fridge.  Unfortunately, the TV is set up so you have to dig and dig to look for any decent channels, pushing you to pay for other programs (crazy).

01/09/11 | Link | Rating: 4.0
61. John C.
Before I got a place in SF, I lived in South Bay, so when I wanted to spend a weekend in the city or when out-of-town friends visited, sometimes I would get a room at this hotel. It's a no-brainer choice, especially if you can get a good deal here (see below). Great pillows,  comfortable beds, clean rooms. The atrium is kind of crazy (hope you're not afraid of heights), beautiful in a weird 1970s concrete-modern kind of way.

Tip: Outside of holiday and event periods, you can probably get a room here (4-star hotel) for around $70 on priceline.com .

29/12/06 | Link | Rating: 4.0
62. Diana P.
Can I review a hotel bathroom?  Well, I'm gonna.  Here's a recommendation that will probably translate in any big city.  When in need of a bathroom, just try the nearest hotel.  We were visiting the AWESOME  farmer's market at the Ferry Building on the Embarrcadero and the bathroom lines were soooo long. So son suggested going to the Hyatt which is right across the street... for the bathroom of course, and just to see it because it truly is amazing architecture in the atrium.  (Also High Anxiety was filmed here many years ago.)  So we looked around, used the facilities and just felt empowered to be rubbing elbows with people who could actually afford to stay here.  You MUST ride the elevators and check out the sculpture in the atrium.  And, btw, the facilities were great-- no lines, roomy and clean and even the toilet paper was superior.

05/08/08 | Link | Rating: 5.0
63. Chris R.
Very nice hotel.  My husband and I had a very memorable time here during the millenium party.  My old church also had meetings here.  Good restaurants and friendly wait staffs.  You won't be disappointed to have your next gathering here.

12/11/09 | Link | Rating: 4.0
64. Nicholle H.
I had to take an unexpected trip to California and we decided to spend a day in San Francisco. We didn't want to pay astronomical rates for our hotel room, so after a lot of searching, we were able to find this gem on the same day. The room was great, the hotel had a very unique design, and the beds were extra comfortable. We stayed in one of the rooms overlooking the atrium, and while we did not get that great view of the bay, we did get a great view of the wonderful architecture of this building.

My only gripe is that the food in the restaurant downstairs was almost as much as the price of the room, and this was for a breakfast for 3. We didn't order anything spectacular either. Three egg sandwiches and 3 beverages cost over $60. I don't know what justifies those kinds of costs, but I recommend going somewhere else to eat.

06/11/08 | Link | Rating: 4.0
65. d p.
we have stayed here a few times like it very much its a great location on the waterfront-get a balcony room for the best experience -i would have given five stars if they didn't charge 75 dollars to get in to the top floor lounge and no pool on location

12/11/11 | Link | Rating: 4.0
66. Jeff C.
Did you ever see Towering Inferno?    Ok, well if you havn't its about the World's tallest building located in San Francisco circa 1974.  It catches on fire and there is lots of mayhem and untimly demise.  Chock full o' mega 70's stars.

Specifically to this review, the hotel lobby and glass elevators are represented in the movie as that of this fictitious "Glass Tower"  It has a 20-ish story tall interior lobby, great 70s architecture, glass elevators that run up one interior wall, and of course a rotating restaurant on the top.  Havn't eaten there in quite sometime but if you are in the neighboor hood, pop in.  Its pretty impressive.  

Thumbs UP:  High 70s modern architecture
Thumbds DOWN: Looks like a concrete bunker from the street.  The bay facing side has some interest to it though.

01/06/05 | Link | Rating: 4.0
67. angela n.
From the outside, it's nothing special, but the inside atrium has some cool glass elevators, a fountain, some greenery, and dramatic angles. Conveniently located next to cable cars/BART/Muni/the Ferry Building.  

Ranked 144 on AIA's Favorite Architecture list favoritearchitecture.org

09/06/07 | Link | Rating: 3.0
68. Sisi W.
why does this happen to me?
my husband was invited to this gala in the city (we live in san mateo), it had open bar so we didn't want to drive so we booked this hotel which is very close to my work.
everything is nice until saturday morning when i woke up, i cannot find my ipod.
only time we left the room and someone might have came in is our friend who works at the hotel send us some strawberries...
i looked everywhere in my room but i cannot find my ipod....why? why would just take an ipod, right?
but last time i saw my ipod was in the hotel room before i left for gala...
did know they hire thefts as their employees

29/09/09 | Link | Rating: 1.0
69. Life L.
This Hyatt has always made for a great place to send my friends and stay at myself. They are amazing and always treat me right - Thank you Hyatt SF .

16/03/10 | Link | Rating: 5.0
70. Neva C.
This hotel is not worth the price.  On the plus side, the rooms are clean and the beds are comfortable, but one would expect this from such an expensive place.  On the minus side, the internet was not very fast, the plumbing and fixtures were old (we actually had a problem with our shower, quickly fixed, but it was obvious the plumbing was in sore need of an upgrade), and I for one was not a fan of the decor.  Very Star Wars Episode III.  The neighborhood is also not one of my favorites - financial district, lots of tall buildings and chain clothing shops, completely dead at night.  Certainly if you're a leisure traveler, I would go somewhere else.

28/06/10 | Link | Rating: 2.0
71. Michelle S.
Stayed here over the weekend. Made a reservation for a 1 bedroom suite with a king bed. It was a nice room, however it seemed not that comfortable for 4 people. Not sure why it was recommended for 4 people when there is only one bed?? Overall the decor of the hotel is very nice, the room decor of the suite was modern, nice shower!! We eventually down graded to a regular room with 2 full size beds, which was great, the bathroom was not so modern just pretty standard. For the suite we were getting charged, $359. Since we down graded, hotel was pretty cool in accommodating that, the room was $152. Nice in the saving. They did offer when I checked in a $75 breakfast deal, which is actually good, we didn't think that we were going to go to breakfast but ended up doing it which was $25 a person, could have saved $25 if I took the option offered. Food for the breakfast was nice. Buffet of hot food, then a omelet bar.

The beds were comfortable to sleep in. One comment though when we changed rooms, we got a room that did not have the complimentary shampoo or conditioner, and there were some towels left behind from the maid, used I think for cleaning.

Valet parking is a pain, the two times we got the car, we waited almost 25mins for the car. Even as recommended upon check out, we called for the car, but when we came downstairs the car was still not there... not happy since it was freezing out side.

08/12/09 | Link | Rating: 3.0
72. Carla R.
Though we just live across the bay and I frequently work in the Financial District, I always enjoy visiting this hotel. The check-in/out process is always prompt and thought the regular rooms are a bit on the small side, many have balconies and decorated tastefully. For some reason, I really like the silver/gray tones and streamline look of the room I stayed in last time I was here.

The location is business and touristy, but its very close to the ferry building for when I take the boat over and just a short (to me) walk to North Beach, Chinatown and beyond.

01/06/07 | Link | Rating: 4.0
73. Karman L.
It's alrite.  I wasn't impress inside of the rooms.  I had two double beds, and we have different type of pillows, the carpet was kinda old.  

But great view, overlooks the water.

23/04/07 | Link | Rating: 3.0
74. Kari L.
Great, friendly service. Comfy rooms. Restaurant just revamped their menu. California-style. A must-try if you're in the neighborhood. Try and upgrade to Regency Club access. Totally worth the extra $$.

29/06/10 | Link | Rating: 5.0
75. Ivy W.
Nice, big, clean restrooms with 10+ stalls AND a sensored soap dispenser! Good bathroom stop if you're ever near the Embarcedero Center.

23/12/08 | Link | Rating: 3.0
76. Kim N.
This is for the crazy futuristic open lobby area on the 3rd floor. I was honestly just looking for the restroom but I felt like I was transported into the movie Gattaca. Valet, where's my flying car?

24/03/07 | Link | Rating: 4.0
77. A L.
I was working in Embarcadero Center for a couple of days and stayed at the Hyatt for one of the nights.  It's really conveniently located - right across the street from the office.  

I showed up at reception around 5:30 am to check in for what was left of the night.  They were courteous and pleasant and got me checked in right away.  The layout of the hotel is interesting.  It's shaped kind of like a 4-sided pyramid and the rooms line the outside edge.  This leaves the lobby with a super high ceiling, from which lights are strung.  Nice, right?

Here's where the hotel loses stars: (1) building layout; (2) room condition; and (3) price.  

Layout:  There's only one elevator, so if your room is in the opposite corner, as mine was, you have a lot of walking to do - two sides of the pyramid, in my case.  It was actually rather difficult to find the entrance as well, as the lobby is more easily accessed by an elevator or a side door.  Not something you want to spend time looking for in the wee hours.

Rooms:  The hotel shows its age with its rooms.  They're clean and nice enough, but you can definitely tell it's an older hotel, which brings me to ...

Price:  My room was $250/night, which compared to other, nicer, similarly priced hotels in the area (Le Meridien), make it lose its value.  Granted, I booked on the same day, so maybe that explains the price, but I think its normal prices are about the same.  Also, considering I spent about 3 hours in the room, it qualifies as the most expensive nap ever.  I guess that's not entirely the fault of the Hyatt though ...

Bottom line, the Hyatt is fine and has a great location, but when I can book a hotel with nicer rooms in the same location for the same price, I won't be back at the Hyatt.

14/04/10 | Link | Rating: 3.0
78. Noel J.
treated my family with care over thanksgiving week.  rooms were clean and new.  all i can say is     priceline.com

incredible value.

15/12/08 | Link | Rating: 5.0
79. Gregory S.
I've stayed here twice and enjoyed myself both times.  The rooms are nothin' special, especially the outdated bathrooms.  If you upgrade to a balcony-bay view room you'll be rewarded with two sliding glass doors that open up to a decent-sized balcony that allows you to take in the sight, sound and smell of San Francisco.

I've stayed both times on the 15th floor and it's been plenty quiet. I was there for 2 days this trip and don't think I heard a fire-engine or other siren once.  In Union Square that's about a once an hour occurrance throughout the night. The beds are very comfortable and all the staff I interacted with were pleasant and helpful.

I've found the Financial Dist. to be much quieter, while still having lots of bars and restarants to visit. Cable Car (California St) right outside as it a Bart terminal (Embarcadero).

All in all... good place.

31/07/10 | Link | Rating: 4.0
80. JeFF T.
When we were kids, my parents used to take my brothers and me to SF for a day of dim sum, Chinese grocery shopping, maybe a Kung Fu flick at the Great Star, and/or a stroll through the Embarcadero area.  We'd walk through the Hyatt and go up to the Registration level where the water fountain was.  We always enjoyed running up to it to put our hands in it and watch how the water was diverted.  It was one of the coolest water features we'd ever seen...at that time.  Riding in the glass elevator was also fun.

Years later, I found myself hanging out in the lounge with my soon-to-be GF at the time.  It provided a nice backdrop, and comfortable seating for a nice and heated make-out session.  She claimed to have lost her 1.5 carat stud earring that evening.  Maybe it was in the cushions.

I did have a chance to stay in one of the hotel rooms.  I got a great deal on Hotwire at that time.  The room was spacious, yet it seemed dark.  Even with the lights on, it was still dim.  It was still worth what I paid.  The only thing that killed it was the parking...which was like $30/day.  Great place to stay if you want to be near the Embarcadero or the FiDi.

11/01/07 | Link | Rating: 4.0
81. Anthony A.
Why 5 stars? Because I only paid $80+tax on Priceline!!  Great location, accomidating staff.  Only complaint was $50 for parking?  come'on!  Granted I was here on business but that's a lot of $.

24/02/10 | Link | Rating: 5.0
82. Scott N.
We were totally disappointed with the service at this hotel.  We booked the hotel two months in advance and asked for one king room and one double room.  When we arrived, only one room was ready, and this was at 8:30pm!  We had called at 6pm to ask if we could get adjoining rooms.  We were told they would try.  Come to find out, they don't even have adjoining rooms!!  After getting to our one ready room, we were disappointed to find it had one window at the end of the very dark room.  After it hit 9:15pm, we went to the front desk to ask to be put in any room, just get our second room ready as we had driven two hours!  This room was much better and had a balcony (Would HIGHLY recommend this), but again, it was a king bed room.  When I complained to the hotel manager, he was rude, short and told us to call the company we booked the room with as there was nothing he could do.  The site we booked it through was through HYATT.com !!  We explained that we were there to celebrate two birthdays and that the one couple didn't want to share a bed.  Again, "There is nothing I can do".  Later on, we were sent a rollaway bed, which was better than nothing.  The location is great, but the room had stained (Old) carpet and the tile in the bathroom was black in ALOT of places.  Didn't seem all that clean.  If I couldn't find a better hotel (Which would be near impossible to do), I would stay here again.  But probably only if it were the only hotel in S.F. with rooms.

17/07/12 | Link | Rating: 2.0
83. gwen t.
i enjoyed my stay here
nice view of the bridge
comfortable bed, the restaurant had good food,
love the bar
and i like the farmers market they have there by the pier
and the market is amazing...love the food
wish i stayed longer

19/08/10 | Link | Rating: 5.0
84. Dani D.
The rooms are quite nice.Maybe we got the nice room,but who knows.

All I know is that if I need time away from my insane roommate i will stay here. My sanity needs peace,but with the occasional drink or 2.

Bastard.

02/07/07 | Link | Rating: 4.0
85. Luis M.
My vacation home!

I frequently enjoy an overnight stay here, especially on friday nights when the trek back to the East Bay in time to catch the last BART train would put a cramp in my DYL style.  My vacation home is very nice.  It's located at the end of the Embarcadero Center, has a great view of the bay and the city, and provides easy access to either cabs or public transportation, and North Beach Pizza is only a phone call away before 3am.

Even when I stay in one of the regular rooms I don't feel cramped, but there is nothing like coming back to enjoy the suite and finding a bottle of champagne, strawberries, and melted chocolate waiting for you.  Sometimes I'll decide to stay on the executive floor with it's private lounge, free happy hour buffet spread and cocktails, or the free breakfast spread in the morning.

The king bed has plenty of real estate for me and my guest to sprawl out or engage in a playful game of *steamroller* and is warm and comforting enough for us to go to happy sleepy land with ease.  The pillows, matress, sheets, covers...they are all top notch, high quality bed gear.  The beds are so inviting that even when the fire alarm goes off you will most likely make the decision to not put some clothes on in order to rush to safety and instead just stay in bed even at the risk of dying in a blazing inferno.

My vacation home is so much better than your vacation home...oh wait, you don't have a vacation home?  sorry!

31/01/07 | Link | Rating: 5.0
86. Kelly K.
First of all, let me say I love the interior of this place...light and airy...great place to hang out if you can afford expensive drinks...however, do not stay here!!!  The walls are paper thin...I didn't get much sleep because of this situation.   If you can sleep through anything I recommend it though because it is located across the way from the Ferry Building and the Bay!

14/02/08 | Link | Rating: 3.0
87. R H.
DON'T GO to see the snowfall they are hyping as a "New SF tradition" in the lobby. It's actually soap bubbles in one corner of the lobby falling on a teflon dance floor and it is very lame.............this "Tradition"  hopefully will end this year..........

18/12/10 | Link | Rating: 1.0
88. Jennifer M.
We took a quick, few day trip to SF for unfortunate reasons (our nephew was transferred to UCSF Children's Hospital) and needed a decent place to stay while in the City for a few days.  My stepfather booked THREE rooms at this hotel after calling around.  The person who assisted him offered him an amazing rate and we all really appreciated it, given the circumstances.  (It's not like we could plan ahead or something.)  Although the location of the hotel was further from UCSF and took us almost 30 mins to get across town, we were VERY happy with the hotel itself.  Our rooms were very comfortable and we ended up having a view of the water!  The staff was nice (the person who booked our room, the people we checked in with, and the valet people too!). The location was pretty good with a drugstore across the street and restaurants within walking distance (within the few blocks surrounding the hotel).  We also had the restaurant/bar downstairs that allowed for some drinks after long, stressful days and the food (breakfast and dinner) was pretty decent as well.  (I'd say the restaurant could use a little better food, but it wasn't horrible or "just OK," so I'm still giving this hotel 5-stars.)  For such an unanticipated weekend, we at least enjoyed the hotel we stayed in.  I'd definitely try to come back and stay here... especially if I was planning a trip for more fun purposes. :)

26/02/10 | Link | Rating: 5.0
89. Ayelet B.
The location is great ... but I think I was allergic to my room.  Check-in was great and they randomly decided to upgrade me to a room with a view, which was fantastic.  I could see the water whenever I was in my room.   I still prefer the Vitale as it is not as massive and I like the intimacy.  Valet parking is $49 a night!  That's SF for you.
They get 3 stars because they kept calling me MR when I called for any service, which annoys me to no end ... and I am a frequent guest so they should have me in their database as Ms.  I kept telling them my father was dead when they called me Mr B.

18/05/08 | Link | Rating: 3.0
90. sdfg s.
do NOT go here if you are a broke ass mofo.

this is the big leagues here.

now....i robbed a few banks and figured i had enough money to come stay here a few winters ago.

i remember my dad taking us here on vacations and i loved it.

my memory served me well, it was everything i remembered, and more.

i paid for my room over the phone, for three nights. i live in LA, so we drove and ended up at embarcadero square at around 2 in the morning.

as soon as we pulled up we had about 4 bellhops (yes, REAL bell hops....in the little outfits and everything) help us out of the car. the got all our shit and carefully loaded it onto a dolly thing.

one of them even helped my fiance with our sleeping three year old.

anyways, when i paid for the room, the guy taking the reservations never mentioned the fact that parking was 50 dollars a day?!!?!?

so when we were checking in the dude starts ringing us up for this and that....and 150 dollars in parking??? "garage fee's?"

so i told him nobody ever informed me about that, and im not going to pay for that shit either.

instead of him getting all upiddy, and feeding off my shitty attitude, he let us have the three nights of parking for FREE, and gave us vouchers to eat at the all you can eat breakfast buffet, for free, the whole time we stayed there.

and this was no goddamn econo-lodge breakfast buffet either.

this was top notch food.

overall, the customer service was awesome. my daughter was still drinking out of a sippy cup, and needed her "milky" at all times....so they brought up a fridge to our room to keep her milk, (and our beers) cold. and they even offered to bring in a crib.

everyone was really nice and helpful. it was BEAUTIFULLY DECORATED, with a little santas village in the middle of the lobby...

they had a santa that actually was NICE, and didnt reek like vodka...who actually LOOKED like santa....

they gave us maps and directions and suggestions on where to go to have a good time during our trip.

we had an awesome view of downtown embarcadero square, the piers and the ice skating rink.  i dont really know if i liked the couple boning on the balcony next to us though...

it was awesome.

i love that place. i will always go back. as long as i can afford it :)

01/09/09 | Link | Rating: 4.0
91. Josh B.
I stay here for all my business and other stays in SFO. It's s great location convenient to financial district, ferry building and embarcadero areas, SOMA area, and BART access. Rooms are very comfortable and the lobby is really cool. Internet access works very well. Also has a very nice hotel gym as far as hotel gyms go - new modern equipment. Rooms have a great view of the bay over the ferry building. Front desk and other staff are very friendly and helpful.

31/07/10 | Link | Rating: 5.0
92. KW L.
A very beautiful hotel with your own individual balcony (& balcony furniture to hang out at) facing the SF bay. The ferry building is right across. Very comfortable bed. It was actually a pleasure to wake up in the morning (albeit too early to enjoy the balcony) at this place with all amenities that you need easily accessible inside the room.

Checking in & out was a breeze with very attentive staff who were able to help me with some complex accounting early in the morning. I would return to this hotel the next time I'm in SF. My only complain is that it's a hike from Union Square.

27/09/08 | Link | Rating: 5.0
93. Joey M.
For San Francisco this hotel is in a safe area. That doesn't mean you won't see homeless people or people high nearby (that's everywhere in San Francisco), but I felt safe walking around. There are good views from the hotel if you can get the side facing the water. The beds, rooms, lobby, etc, are nice, clean and comfortable. The service all around is top notch, and they seemed to sincerely enjoy helping - not fake at all. Decent bar downstairs too. It is on the expensive side for a hotel but you do get what you pay for. If for some reason you bring a car to the city, the hotel valet is around $35. That is the only reason why they get 4/5 instead of 5/5. I can't stand hotels that charge their guests for parking, but I guess that's what expensive hotels do nowadays. Also, the room I had had no personal fridge. The fridge was used as a mini-bar.

15/07/10 | Link | Rating: 4.0
94. Monkey Mama D.
My head usually hurts by the time I've been awake for 48 hours with no sleep and just business talk in my ear...

So, you can imagine when I arrived the hotel and was informed my room was ready even though we had asked for early check-in...now usally this is where the story goes south and everyone gets angry and people throw things at each other...however, the staff was so understanding of my issue and the girl at the counter only made me wait an extra 10 minutes while she phoned someone and got me a room that was clean and ready!!!

I LOVE the HYATT!

They have great room service food! Comfy Beds and just really amazing views from the room I got, which I think should have been extra for what I paid.

Business or pleasure the Hyatt is a super great place to kick up your heels.

27/06/08 | Link | Rating: 4.0
95. Citi G.
This by far was the nicest, prettiest, and view-iest (---look ma, this is my contribution to the English language!) hotel i have ever stayed in.

My room, which was the 'worst', i am guessing because of the reduced rate i had, had a beautiful view of the water and piers.  

I was even able to use the computer in the lobby to print out by boarding pass---for free!  

Will stay here again and again if I can get the rate!

11/03/08 | Link | Rating: 5.0
96. Soo H.
Great location if you're a tourist and you want to explore.  Staff was top-notch.  Room was good.  Bed was comfortable.  Hotel feels a little dated (both the building and the clientele - definitely recommending this place for my parents)...and the planters on the room levels holding the plastic, yes plastic  plants - cheesy.  And I think they still have rooms that allow smoking...gag.  Very busy w/conventions or reunions as I saw lots of people w/name tags walking around.  The Bart stops directly across the street - I was able to catch it directly from SFO for apx. $5 which is a steal!  

Only real complaint...the elevators are in one spot.  As is typical, except that if your room is clear on the other side, because the rooms hug the walls of the building you have to walk around half of the hotel perimeter to get to your room.  That sucks if you've been on your feet all day or worse on your way out to dinner in 4" heels.  Oh & did I mention I'm lazy?

04/08/08 | Link | Rating: 3.0
97. Ira H.
I was very disappointed with my last stay there. SF has always been a very expensive town to experience but the current management has gone to the dark side of Corporate Greed. They''ve closed off their amazing top-floor spinning restaurant (previously the Equinox room, now the exclusive "Regency Club") to everyone except those who pay an extra $75 or so for a special booking. That will be on top of probably an already almost $400 tab. Plus $60+ tips for parking. For that- no towels or water in the fitness room, the coffee maker was hidden, the alarm clock was set by the previous tenant and went off at 6am. And when we sat down for a drink in the bar, no courtesy snacks at all- you need to order off the expensive bar menu. And the food will take forever to get to you. They used to play live jazz in the lobby and bar but not this time.  Now the inside design of the hotel is amazing, the inner atrium and elevators are inspiring. And it is well situated- just walk across the street to the Ferry Building to take the ferry to Sauselito, past Alcatraz, and view both bridges and the city from afar. It's close to BART and cable cars and if you're a tourist and want to splurge- go for it. But I'm actually a local, living an hour away, and reserved there as a "get-away" with my wife. We were both very disappointed to be greedily shut out of the top restaurant and the overall experience this time. Two different hotel workers apologized for the management cheapness. (The help are nice, bar, front desk, parking attendants, but management needs to make their nut with great service not service charges.

21/04/13 | Link | Rating: 2.0
98. Stacy S.
I am a meeting planner and my company does a lot of conferences at this hotel. I am usually here for 4-5 nights at a time.  I am usually upgraded to a Bayview Room because I have constant contact with the staff. The Bayview Rooms have a GREAT view of the ferry building.
The rooms itself are very nice and hip.

I've never had to pay for anything here since I expense everything, but I must say, the food for room service and downstairs at the restaurant is tasty. The bar downstairs is great, and overall, the staff is very nice.

I am not giving them 5 stars because I wish there was a spa service because after long days of working on my feet, I am in PAIN! But other than that- great location (right next to BART), next to GREAT restaurants, friendly service, and beautiful room. I'd pay with my own money to stay here.

17/04/08 | Link | Rating: 4.0
99. Allen B.
Slow service from the start...had to go to the bar to get drinks started. Wasn't really busy. Awesome lobby tho...

15/10/10 | Link | Rating: 2.0
100. Claire Y.
Rooom was clean and neat but when I went to check out they  messed up my rate and was going to charge me double as much on my card. I had to go upstairs back to my room to find my confirmation letter to show them my rate.. : (  they blamed it on the 3rd party agency who I booked the room with ( hotel.com ) which i think its just stupid. 20 mins later the manger came by and finally fixed the problem.. sigh..

01/02/10 | Link | Rating: 1.0
101. Nicklaus M.
i like hyatts. i have heard horror stories, but i have never had a bad experience ever!!!

i love the convenience of this location... walkable to bart, farmers markets, ferry building... etc...

you can find good deals on priceline, expedia, and so forth...
last time i stayed here they bumped me up to a bigger room and gave me access to the breakfast at the top...

for reasonable prices at a great hotel in a perfect location... this is the spot

08/02/10 | Link | Rating: 4.0
102. Jennifer I.
Hyatt Regency San Francisco reminded me of Fullerton Hotel and Mandarin Hotel in Singapore. Just the way the rooms are set up and you can look down at the lobby from outside your room..

Love the decor and the hotel is simply grand. Bed is comfortable- its a must. I would give 4.5 stars (5 reminds for my one and only Hilton) but that's not an option here.

28/01/09 | Link | Rating: 4.0
103. Andi T.
** Review is for conference services only.**

I'm sorry to say that the only rooms I've spent time in at the Hyatt Regency were the conference rooms.  But it was a nice stay.

FACILITIES:  The rooms were set up (and maintained) neatly, water service (with pretty blue glasses) was fine, room temperature was pretty steady, and A/V setup worked without any issues.  The Seacliff rooms are kinda weird when you combine them -- you end up with big square columns in the middle that are hard to see around.

RESTROOMS:  The restrooms on each floor were well-attended, always clean and full of the appropriate supplies.  Most restrooms had a good number of stalls, which is important when you're attending a conference with all female attendees.  A word to the wise: some of the stalls will not stay closed.  Find out which they are and avoid at all costs.

FOOD SERVICES:  5 stars for these folks.  They were always bustling around and were soooo sweet.  They'd even be smiling while carrying away huge trays of used dishes.  They responded to odd attendee requests with grace and speed.  The lunch waitstaff made us feel like we were eating at an upscale restaurant instead of a mass banquet-style meal.  I was really, really impressed with their professionalism.  And the food was quite tasty, with very nice creative veggie options.  Yay!

15/11/07 | Link | Rating: 4.0
104. Gwen K.
Happy hour at the lounge bar, need I say more? Bucket of beer for 15bucks, free order of fries, and people watching is pretty damn good too.

14/11/10 | Link | Rating: 5.0
105. Sean O.
This place was cool. Close to the ballpark, and a really awesome lobby with these hanging lights that is super striking. It doesn't really contribute to your stay, but it did feel really cool walking into the place. Valet parking is expensive, but it's downtown SF, par for the course.

13/10/10 | Link | Rating: 4.0
106. Larry K.
Hotel was fine. Room rate was good but watch out for the parking  it was $57 for the night.

05/07/12 | Link | Rating: 3.0
107. Andrew B.
Not a problem from check in to check out! Very friendly staff, front desk girl asked if we would like a room with a balcony and bay view for an extra $40.00/night.

Absolutely, especially because we named our own price on price line for $70.00 a night. Great bargain in a great spot, near all public transportation!

Close to BART to and from airport. Easy checkout. Cleaning staff was very sufficient!

Will definitely use Hyatt again!!!

19/08/09 | Link | Rating: 5.0
108. Tom R.
Despite being an older hotel, this hotel is very well maintained.  You can gauge its age by knowing the it was the set for about half of Mel Brooks' "High Anxiety".  It has a beautiful atrium and the rooms are more spacious than average.  During this last stay, we noticed that our bed was rather noisy.  We had not noticed this in the past, so I assume that this was a problem with only that room.

The one complaint I have is that the rooms are not sufficiently soundproof from outside noise.  We stayed one time on the Market Street side of the hotel and vowed to never do that again.  Getting a room on the Bay View side is well worth the extra cost.

All in all, the hotel is stunning inside and out and the rooms are very nice.

12/08/10 | Link | Rating: 4.0
109. Kelly C.
Review of the atrium and bar...

We came here for a drink because we heard it was the biggest atrium in the country, and the holiday decor was worth a visit.

The atrium is huge--kind of like mall of america meets the embassy suites. The most stunning feature was the rows and rows of bright white lights hanging from the sky-high ceiling and stretching down to about the 3rd floor. There was also a giant xmas tree with lights and ornaments that stood next to a big gold ball sculpture thing that I assume serves as the centerpiece decor all-year-round. We skipped over the mini-xmas town display and headed to the bar.

The bar area is designed to cater to happy-hour seekers and hotel guests, having several high-top tables with bar and appetizer menus. The happy hour was decent, $5 for all beers and well drinks from 6-8pm. Unfortunately for us, we wouldn't really get to experience it. It was crowded, but not super packed, as we waited at our table...and waited. One member of our party politely asked the waiter if he could stop by...but he said we weren't in his section, so he would tell the waitress that was in charge of us. She looked at us, and ignored....and then shot us a snotty "I'll get to you in a second" and then ignored us. She even took the time to bus tables around us (while there was clearly a busser to assist her in this duty) without stopping by. So...we left the bar and the pretty lights.

I usually don't bitch about a wait staff unless I feel they are being intentionally rude or mean for no reason. I've been a waitress, and I know how stressed things can get, and sometimes you just can't please everyone. But it's just mean to be mean. Even on bad days. Don't have any real reason to come back here, even for the holiday display. I'd recommend going across the street to the building that has the giant red bulb ornaments out front for some holiday photo-ops and cheer.

14/12/07 | Link | Rating: 2.0
110. Samantha G.
Dates: 1/11/09 - 1/15/09
Purpose: Business

I had a training class across the street at the Federal Reserve and that's the only reason I stayed here (besides the fact that I couldn't get the Government rate at a Kimpton).  Check-in service was extremely unprofessional.  I was initially helped by this one lady who totally didn't believe that I was there for work purposes and who gave me attitude.  In the middle of checking me in, she passed me on to some other guy who was a little more friendly, but not by much.

The room I stayed in was clean and a nice size with a good view.  I loved the smell of the soap and shampoo.  The concierge was also very helpful, especially compared to the front desk.  Overall, I probably wouldn't stay here again if I had a choice.

20/01/09 | Link | Rating: 3.0
111. C J.
A tired and stale hotel in a good location.  Our room was deplorable, the shower didn't drain and the maid left us with zero toilet paper after a nice tip.   Management needs a shake-up and the hotel needs a top down remodel.  The multitudes of transient panhandlers out front ensured future business and pleasure travel will take place at a fresher hotel in the area.  I'm giving up my Hyatt Passport as this seems to be prevalent corporate problem encountered at other Hyatt sites other than the Manchester in San Diego.

18/07/12 | Link | Rating: 1.0
112. Darny S.
My friends and I stayed there overnight.

It was also the same day/night as conference and high school prom.

The 13 views lounge was horrible. The servers/hostess did not serve us pretzels upon our arrival (everyone else around us was getting it). The wait for the replacement of our drinks (we order a Sunset Bliss, realized it was very strong and got a cucumber mojito). Their service was horrible!

On other note, one of their front desk workers, Ira, was veerrry helpful! My friends and I couldn't figure out where to eat for dinner and where to go for the nightlife. He was able to help us in so many ways: recommendation for our price range, what lounge/clubs on our preference. We wanted to eat at One Market across the hotel and he even offered to see if there were any reservations available. We received a message from him while we went to grab a few drinks. Another front-desk worker, don't remember her name, but she did not provide us with a number for One Market, instead just told us to just walk across the street. We didn't mind the walking to see, but we were just upset that Ira finished his shift. We love his customer service skills, compared to the other lady.

Overall, the experience was good. Huge room, easy check-out, great interior, amazing scenary of the Bay.

We parked our car in the 3EC Parking Garage. It was 30 bucks overnight; only thing is you couldn' t go in/out (you don't really need to).

31/05/08 | Link | Rating: 5.0
113. Chris B.
When I was a little kid, we used to visit San Francisco at least once a year. During one particular visit circa 1984, we somehow ended up at the Hyatt Regency. As an 8 year old kid, I found the atrium with its sharp angles to be very cool. Fast forward 20+ years to present time. For many years while living in San Francisco, the Hyatt Regency served one primary purpose - a great place to take a leak when I was in the Embarcadero area.

Coming back as a tourist, we ended up staying here for one night thanks to Priceline, and overall I found the experience to be a good one as far as Hyatt hotels go. The room was modern with a recently installed flat panel, the bed was comfortable, and although the bathroom could have used a bit of updating, the view outside our window of the Ferry Building more than made up for for it.

All in all, a good hotel as far as hotels in the Financial District are concerned.

30/06/08 | Link | Rating: 4.0
114. Alyssa S.
All I have to say is Priceline.com HOOKED IT UP! Went up here for New Years 2009 with my boyfriend. We pretty much moved into the place for a week & all said and done- 8 nights only $900 with an ENTIRE VIEW of the Bay. Watched the fireworks from our room at midnight!

I've lived in San Francisco & I've also stayed in a lot of hotels up there & this by far was the best location for the best price!

Parking: There are lots around the area- don't pay for valet and the hotel. I'f you're from the area, you probably have already mastered street parking. I would HIGHLY recommend trying to work the street parking system (after 6pm no meters & move it into the garage before 8am & be out of the garage under 3 hours and it's only like $8) that way you're saving A LOT of money on parking garages!

P.S. If you go around Christmas/ New Years- the Christmas lights in the hotel are absolutely beautiful/ mesmerizing- play a game and see how many strands you can count- ha.
Also, America's largest mini-town is on display in the lobby. Cheeky little set ups- i.e. car crashed on Lombard

03/03/09 | Link | Rating: 5.0
115. Jarrett T.
I've stayed at the Hyatt Regency once for business and once for pleasure. For the business trip, I was put up in one of the Regency Club rooms on the private key-access 17th floor. The room was tiny with just enough room to fit the king bed and a desk, but the decor was very modern and updated. The bathroom mirror had a tv screen built into it which was pretty darn cool. As others have attested to, the views from the private balcony were amazing. Overall, the room was very nice but ideal for just one guest. The chic interior offset the cramped quarters in my mind.

The other stay was for one night with my gf and we just so happened to get the Regency after booking on Priceline. It was a great price ($79) for a Sat night in April. I was a little worried that all the rooms were as tiny as the one I stayed at previously. But what a nice surprise! Not only was the room big and roomy, but it was also well kept and looked to be remodeled to a nice contemporary look. The king bed was comfy, the flat panel tv was a plus, and there was even an alarm clock with an iPod docking station for us to play our tunes.

I forgot to mention that I like the fact that the 17 story lobby atrium is so grand and open, you can't help but stare up and around in awe as you walk in. It definitely makes you feel like you're getting your money's worth.

I'd have no hesitation booking a room again at the Hyatt Regency, whether it''s for work, a vacation, or recommending it to visitors! Great rates for a first class hotel on the Embarcadero!

27/05/09 | Link | Rating: 4.0
116. Loe B.
This was my first time staying in a hotel in SF that i can remember. I came for a conference that was being held here. The location is awesome. I was able to walk to the Ferry Building for a yummy lunch (1 block away!), was able to take BART from SFO to Embarcadero station which drops you off literally right outside the hotel, you can walk a few blocks to Union Square or take the BART for $1.75.
The hotel was having a Jelly Belly theme for some reason with giant Jelly Bellys hanging from the ceiling which was kind of weird but whatever if that meant free unlimited sample pouches of Jelly Bellys at the Front Desk then by all means hang those Jelly Bellys.
The room was fairly spacious for being in SF, good view, however the bed was a little lumpy. Also, I could have done without the union boycotting outside my window at 6am for better healthcare.. I didnt mind too much since they did serve as my alarm (morning meetings!)..and Id be lying if i said i never participated in a protest while living in SF.
One big downside: $10/day for WI-FI!
Dont ask me about parking...better yet...dont rent a car when you visit SF..theres no need!

25/04/11 | Link | Rating: 4.0
117. Jessica K.
Yay! Priceline.com done did me right! I got SUCH A DEAL on this hotel for the weekend between Christmas and NYE and I was so stoked!

I knew my hubs would be impressed by the atrium, and he was even more impressed by the bright lights hanging as part of their holiday decoration. (He is easily impressed by bright, shiny things)

Our room had a kick-ass view. Great view of the Bay Bridge and the Ferry Building. I have found that when I book rooms through priceline that the price I have to pay is for a lesser quality room, but the Hyatt took care of us and gave us a big room with an amazing view. I felt like our room was larger than the average rooms we stay in. We were very pleased with the room.

The location of this hotel can't be beat...close to all kinds of public transportation, but off to the side enough that you feel like you are "getting away" a bit when you go back there.

I have mentioned where I stayed to other people and they are impressed. I have heard a lot of "That is my favorite place to stay in SF!" and "I love that hotel!" from friends and associates, so that makes me feel cool. I feed off of that acceptance from my peers.

All in all, this great hotel really made our vacation great and made my hubs love me that much more.

03/01/08 | Link | Rating: 4.0
118. Fernando C.
Just ok.  The Hyatt Regency is an older hotel and lobby and grounds are showing that age, but he location is top-notch, right across from the Ferry Building and a few steps away from the Muni Metro and BART.  The rooms have been nicely updated, though some of the wallpaper and carpet were already fraying, and you can get a pretty good deal on Hotwire (something like under $100 a night for the gamble).  The rooms facing Market Street have big sliding glass door that you can open to kind of make a balcony with views of the Bay Bridge and the hustle and bustle of Market Street.

Good for a quick, mid-priced City getaway.

03/07/09 | Link | Rating: 3.0
119. Jane L.
This is a rating based purely on the reservation process. I don't know what reservation management company Hyatt uses but they should consider switching.

I'll update this when/if I stay here. I called the reservation line last night and got all the info I needed but had to confer overnight with friends before booking the suite (with king room) and adjoining room (with king room) for a bachelorette party (based on a promo, I had enough hyatt gold passport points to book both of these for free).

I called today and ask to book the suite and adjoining room.

Rep: there's no embarcadero suite available for the night
me: uh oh, they were all taken overnight?
rep: hold on, let me check again. 5 min later. oh, we have one. 3 people can stay in it.
me: can i get an adjoining room with that.
rep: no. uh, let me get some help. wait  10 minutes. oh wait, yes we can. But we only let 5 people in total stay in both rooms. it's a fire hazard otherwise.
me: oh. well i'd like to book it using my free night.
rep:  no you can't do it, it doesnt apply. (note: i hadn't even given her my passport # yet. how would you know this if you haven't checked?)

Long story short, she couldn't figure it out. I ask for a supervisor b/c by now this conversation is really frustrating me. She puts me on hold for 10 minutes, perhaps hoping I'll go away.

The rep I had spoken to the previous night had been absolutely awesome at finding everything fast and explaining things to me.

Her supervisor said that I couldn't use points. They said I could get a normal room for free (only a queen or double beds, not a king), and nothing else. Or I could just get the suite (but not adjoining room) if I used 6K of my points AND paid $219 pre-tax.

It's about setting expectations. If one night, somebody finds the configuration i want, no problems, and says it's free for both rooms using points, you can imagine how I'd be completely frustrated the next if they tell me neither room is free and I have to either buy more points or pay in both points and charges. If what they're telling me today is true, and I had not been promised something that couldn't be deliverd, then I would pay the extra fees for points or charges.

BUT if calling on two different dates nets me two completely different  stories, then a.) I was dumb not to book the previous night and b.) you're settin up your customers for a huge letdown.

and i betcha, if I call tomorrow, they'll tell me something completely different.

26/05/11 | Link | Rating: 1.0
120. Nathan K.
On the upside close to transportation and nice staff.  I firmly believe their policy of not allowing conference attrndees to have a way to store bags--even at a potential profit to them of five to ten dollars--is terrible and not in line with a policy of respect, trust, and dignity for people who are already paying customers of your organization.

18/05/10 | Link | Rating: 3.0
121. n p.
I had to stay here a night with my family after our luggage had been lost thanks to some airline problem.
And although I had no change of clothes and was tired and grumpy the hotel made it all better.
I had the best ham and cheese sandwhich of my life here, although it might just be because the plane food was so disgusting that I couldn't eat it.
The only downside was that they were kind of strict on their robe policy and refused to give us three robes because we had a two bed room.

26/04/09 | Link | Rating: 3.0
122. Jennifer Y.
This Hyatt is located within really good proximity to the touristy vacation spots.  Staff / service was top-notch.  Room was large, with a pretty comfortable bed.  Amenities, patrons, and interior feels well-worn, but still not bad.  Carpet seemed a bit old with a few remnants of previous inhabitants in some areas of the room.  This is a convenient place for traveling around the city as there are taxis, Muni, and the BART always nearby.  

Only real complaints are 1)Noise level heard from the rooms overlooking the Ferry Terminal / outdoor performance area, and 2)Elevators in a central location  --as one reviewer said, the "rooms hug the walls of the building you have to walk around half of the hotel perimeter to get to your room".  Other than those things, this is a very safe and very comfortable place to stay (great rates are possible to find, too!).

22/09/08 | Link | Rating: 4.0
123. Ile F.
Great hotel and better with priceline bargin!

We always stopped by here to look at the lobby and played the water wall. This 70's building still looked in style after 30 years. And we finally stayed here for the Halloween night and could take a look at the room.

We stayed at the top floor and our room had a nice view of bay bridge and the federal reserve bank as well as PG&E building.

The room was decorated in a contemporary style. It was very spacious and we almost forgot we were in SF. I'm not a TV fan but the electrical mirror kept me brushing my teeth longer in front of TV.

We parked in EC3 for a daily rate of $30 as suggested by yelpers here. Clean, spacious and contemporary, this hotel was even worthy of its original price!

02/11/08 | Link | Rating: 5.0
124. Peter M.
If you look young, don't bother staying here. Worst service I've had in a long time - almost hostile. Odd, considering it is a few hundred per night. I'd recommend le meridien just down the street - you can get a great deal on weekends. Location is great, but not worth the hassle. I recommend kokkari and hog island oyster company for food if you are in the area.

28/12/11 | Link | Rating: 1.0
125. Stephy S.
Wow, what a neat-O looking hotel!

I felt like I was in a 70's science fiction movie or maybe at the old Encounters at LAX on Friday and this place was far out, man. Now, since I didn't actually stay at the hotel and only made use of their bar facilities, I can't rate the rooms, but the bar was definitely neat and the drinks were strong and tasty. If you sit near the windows, there's some great people watching to be had and there's a great view of the bridge and the fountain fixture below. You'll also find some really cheesy stars hanging above the bar and yeah, this was just cool. I would totally come back here and grab a cocktail for a date or with friends and hey, maybe if that date goes well, I can revise about the rooms.

Wait, what? Don't read that mom and dad ;)

14/04/08 | Link | Rating: 4.0
126. Alicia K.
An amazing hotel with a very accomidating staff!

I planned a same sex wedding here during pride weekend for the radio station and it went off without a hitch!

From catering to the AV staff they went above and beyond the call of duty!

Great job!

28/06/08 | Link | Rating: 5.0
127. scott p.
I saw that this place has a four star average so I was mildly excited about trying it for the first time. (@ 75 a night thx priceline!)  I can only presume that the four star average represents country bumpkins who are excited about visiting sf on summer vacation.  I think if you were a business traveller from the midwest you would dig on this place.  However, it is distinctly a "mass market" hotel- high end- great location- but it's a Hyatt, ok?

Kind of reminded me of a relative of the Westin Bonaventure in Los Angeles: Possessing a certain "future from the 80s" allure, but impersonal in scale.

05/07/09 | Link | Rating: 3.0
128. Kira M.
This place did not live up to the Hyatt standard that I have seen before. The view of the bay was nice, and having a balcony was nice, but that was about it. The door men were nice but front desk wasn't the best. The lady didn't tell us anything she just asked for our name and handed us the room keys and said next. No friendly greeting or telling us where the  room was or any other hotel features. The room was clean, sort of. There was broken glass all over the balcony and the table and tv stand looked like it had not been cleaned from the previous guests. The bed was not the most comfortable either. The room was ok but not for the price! I expected much better here. I likley would pick another hotel next time. I know you can get better for the money.

23/08/11 | Link | Rating: 2.0
129. Russ S.
If you want to pay a high price to be snubbed by snobs, this place is for you.  I know it's not a bargain-hunter's sort of facility, but they missed the mark totally.  We ended up leaving a day early.  The room could have been nicer, the wi-fi free or even have decent linens... none of which were true.  They contacted me after our departure to complete a survey and I was 100% honest.  They all but hung up and no correspondence has been received from them in the form of a mea culpa or any apology whatsoever, in fact.  $54 per night for parking?  Really?  Must be some kind of parkade!  NOT recommended.  They are clearly relying on their location and of the public's ignorance of service standards.  There are just too many other fish in the sea to ever darken their doorstep again!  Take a chance elsewhere.

06/09/11 | Link | Rating: 1.0
130. Beluga W.
Great location, nice view if you are on one of the higher floors. I booked maybe 1-2 weeks in advance, and called a two days before to confirm our requests (higher floor, one bed, etc). When we arrived, they couldn't find our reservation, and then it turned out the first and last name had been switched around, and our specifications had not been recorded. They were able to give us a room on the 6th floor, so not pissed off, but not really happy as I had double checked with them that everything was set up.
Pros: Elevators, beautiful view, across the street from Embarcadero bart station, wine/liquor store across the street (great wine selection - very pleased!), coffee maker with crappy coffee and tea bags (for when Starbucks across the street is closed)

Cons: Really?! $10 for internet?
           And if you want to refrigerate any of your personal food or beverages you will have to request a mini fridge at a charge of $15 per day - if they are even available. Stupid. The toiletries smell like a combination of flinstones vitamins and cheap bubblegum. Room was a little worn, comforter (sandwiched between two flat sheets) had stains on it - I didn't check it on purpose, it just became exposed through tossing and turning in the sheets....so kinda grossed out but most likely all hotel comforters are not brand new/100% clean so I'll turn a blind eye.

Overall: I think if you get a good deal (I read some other reviews saying priceline was the way to go), then this is a great choice because of the location and the standard that you can expect from a well known hotel. I wouldn't really say that it's on par with some other 4 star hotels, but I guess that is somewhat open to interpretation, and this is definitely on the safer side of 4 (I've been in some alleged 3 stars that should have been 0-1 stars!)

30/08/11 | Link | Rating: 4.0
131. Christine T.
Pros:
- Great location: close to Embacadero Center, Ferry Building Marketplace, next to BART entrance, Walgreens across the street
- Clean, decent hotel rooms
- Our room on the 9th floor was very spacious; good for two people.
- Newspaper delivered to your door in the mornings.
- Internet access is complimentary if you're a Platinum member.  Not sure about the regular Gold Passport membership.

Cons:
- Not sure why Wiki listed this hotel on the "splurge" listing for FiDi.  I wouldn't pay $300 a night for this hotel.  The only reason I stayed here was because I had a free night from Hyatt's Gold Passport Visa program.

Other experiences:
- Protestors were outside all afternoon until about 7PM on a Thursday.  They were pacing in a circle by the entrance, shouting & advising people NOT to stay at any Hyatt property as Hyatt has replaced them with temporary minimum wage workers.  It was hilarious because everything they said was in rhyme.  And they even brought their young kids to join in the strike!
- There was a convention on our first night there so they weren't able to give us the complimentary upgrade that Platinum members can get.  They gave us a room on the 5th floor.  We pulled our luggage up ourselves, only to find a room that was not yet cleaned.  The toilet was used (EWW!), and belongings were scattered everywhere.  Good thing the room was vacant!  We went back to the registration desk to complain.  They gave us a room on the 9th floor...I wonder if that was an upgrade?  Anyway, the room was very spacious - desk, comfy office chair, lounge chair, king bed, view of the Bay Bridge & an office builiding, TV, and stocked fridge (be careful because everything has a sensor).
- One item was missing from the stocked mini fridge.  We called to let the front desk know, and they did exclude it from our bill.

Overall, it was an interesting experience.  I wouldn't waste $300/night on just a "decent" hotel though.

16/08/11 | Link | Rating: 3.0
132. Raina M.
Two stars for a great location, minus three for attitude and disorganization. We held a meeting there. For example, we asked for coffee, and instead of being polite, the catering manager told us sharply we could order some for a $100 fee. We had asked that the area next to our room be quiet since we were recording events, but they didn't let any contractors who were bussing loud kitchen carts up and down the hallway know about our request. When we let them know we hadn't had much luck speaking directly to the contractors, they said, "Oh, they're contractors" and left that as the explanation.

09/10/12 | Link | Rating: 2.0
133. Sara N.
Something small for your bucket list.......Go to the Hyatt Regency (Embarcadero) in the evening with your someone special. Chillax in the Eclipse lounge. Pretend you two are on a "date", getting to know eachother again while lingering over sexy cocktails.....something exotic like a diamond rasberry martini or maybe something flirty like a geisha (midori and pineapple juice). Everything here is a work of art. You wont know whether to drink them or take pics. Leisurely sample a few apatizers like the Thai chicken wings, shrimp with carmelized soy or Dungeness crab cakes...nothing too "sleep inducing"....then check in for the night for a dreamy romantic evening. In the morning you can share a relaxing breakfast with room service and a view!

17/12/12 | Link | Rating: 5.0
134. justin p.
Review for public restroom only...

when you're travelling with a bunch of women and you know how the women's bathroom line is at the ferry building, head over here for a speedier pit stop.  plus you can ride the elevator up and down while you're waiting.

25/08/08 | Link | Rating: 4.0
135. Alex H.
Looks and feels like a concrete block and moreover feels  like the inside of a convention center. After you get past that, this a decent big chain hotel, with above average service in a business area of the city.  However the location is nearby to public transport and if you can secure an excellent rate somewhere on the internet you may very well be pleased.

However, watch out, nothing is included and the great price can quickly rise

27/12/09 | Link | Rating: 3.0
136. David W.
Went for a business breakfast. Had the continental buffet. Was well worth the $15.

10/12/11 | Link | Rating: 4.0
137. Amy K.
If you are running the San Francisco Marathon, the Hyatt Embarcadero is the place to stay.  The race starts and finishes right out the door (okay, a few hundred meters away), and the shuttle for the expo leaves from right outside.  It's also right next to a BART station and across from the Ferry Building.  It's only a short walk to Union Square, Chinatown, and North Beach.  Not only is the location convenient, but the staff is friendly and the rooms are spacious and comfortable. I would definitely stay here again.

22/08/10 | Link | Rating: 5.0
138. Ruthie V.
We came here for a drink at Christmas time after shopping across the street.  They had a great Christmas Town display - awesome and a fun thing to do.  The drinks were good and nice bar but my boyfriend complained that the drinks were very pricey, like in Vegas.

15/06/09 | Link | Rating: 4.0
139. Cristina M.
This hotel is beautiful...very modern and CLEAN!!!!

I stayed in the upper levels I think floor 17...so the rooms are way more pricey but let me tell you the rooms are beautiful up there! Flat screen TVs, EXTREMELY comfy beds, a nice shower/bathroom, and the elevator ride up is pretty cool too!  There's no such thing as a patio at this hotel..the sliding doors for the "balcony" open about 1-inch due to attempted suicides in the past but the views are amazing from up there!!

Definitely a place you should consider staying.

23/03/09 | Link | Rating: 5.0
140. Rebecca Z.
I stayed here just before Thanksgiving for about 6 nights for a conference. I have to urge anyone who is able to go there during the holiday season to check out the decorations in the hotel atrium. They really go all out. They string thousands of strands of lights through the atrium. They also outfit their fountain areas with little Christmas villages and trains. And there is a huge Christmas tree in the center of the atrium. They also have a special event for the official tree lighting inside the atrium which occurred on the same day as the festivities at Embarcadero Center. I missed most of it but there were a lot of families filling the hotel atrium for this event. It was really amazing and I hope to return in the future so my husband can see it.

The check-in was easy. Service was great. We used the concierge once to book a tour through Sonoma and the level of service was truly outstanding.

The location of this hotel cannot be better. It is easy to cross the street behind the hotel and take a stroll along the pier area, or hop on the streetcar that takes you up California street through Nob Hill where you can visit Japantown. The hotel is also in the financial district and a short walk away from Chinatown.

My roommate used the fitness center and said that it is very nice and relatively new.

The only complaint I have is that the bathroom is a bit small. There is no fan, so the steam can really build up during a shower. But other than that minor detail I really enjoyed my stay in this hotel.

27/12/09 | Link | Rating: 5.0
141. Kelly G.
What I'm about to say is the God's honest truth...
...on 5/3/09, I checked into rm 921 of the Hyatt Regency 5 Embarcadero at about 5pm. Sleek lobby, lobby bar. Groovy soundtrack. Mondo artsy-fartsy sculpture thingy in the lobby. I really & truly thought I was going to LOVE this place. Oh, I'd read all the yelps about sensitive minibar & planned to stay away from that thing.  When I got to my room, I pulled back the sheets, checked under the bed, in the closet, behind the shower curtain, basically everything a new hotel guest usually does, right? I took a few minutes to relax a bit.  Heading out for dinner,  I run into co-workers in the lobby & we decide on House of Nanking (see yelp). Yum. When I return to room, enjoy some wine I bought at the Safeway (see yelp), clean up, & hit the sack. Hey, it's late, plus I'm still on DC time & the continental sponsored by the conference starts at 7:15AM...don't wanna miss THAT.  I get in my super comfortable Hyatt Regency King size bed, turn out my light (see picture), & start snoring.
Monday morning, I wake up, click on my light, shower, dress, leave $2 for Judy my personal housekeeping assistant & head to the continental. After lunch, I return to my room for a bit. Oh yay! It's been cleaned! I head out to more sessions. When I return to my room that evening, clean up & get in the bed, I notice something purple hanging from my light. When I look closely, it is the torn open packaging for a Trojan Very Sensitive condom. Now wouldn't I be stupid for reporting my own used condom packaging? Like I said at the beginning, this is the God's honest truth. I hadn't been getting jiggy in my room, anybody else's room, or with anyone in San Francisco. "I did not have sexual relations..." I was totally focused on the conference at that point. Presentation to give. Resumes to pass out. Networking to do. Etc. & even though I've seen tons of torn open condom wrappers in my lifetime, I was actually horrified at the sight of this one. Did Judy the housekeeper leave my door open & some horny couple come into my room to get their groove on? Did they do it in my bed? Or did some random nasty man leave this as a calling card & plan to break into my room later (like in scary movies)? I knew no one would believe that condom wrapper wasn't mine. I could barely sleep wondering if someone was going to key into my room ...whatever. I knew they would all think I did the do & tried to capitalize off of it. I did not. I am not.
The next morning, after continental, I told an attorney coworker this story. He pumps me up to go speak to Hyatt management. Actually, he's the one like "oh, they're going to upgrade the hell outta your stay here." I reluctantly go speak privately & in soft vocal tones to Helen the manager on duty. I tell her the story & that its a safety issue; I am a single guest (a Gold Passport Member I might add) & anything could've happened to me; anyone could've been waiting for me. She assures me no one went into my room after the cleaning. I tell her this is a health issue. Swine flu is going around. Who knows whether those people had it or worse. She says housekeeping must have missed it from the prior hotel guests.  Gee thanks that really reassures me. Prior hotel guests? It wasn't there Sunday night. I slept right beside that light. I turned it off at night & back on in the morning & saw no wrapper then.  So how do you explain that? I mention this is a matter of national security because I have a federal laptop in my possession.  She offers to have security run a "lock interrogation". Finally when I say that I work for a federal agency & that since I still have the condom wrapper, I was going to have it tested at the lab for finger prints & bodily fluids,  she offers me a complimentary continental breakfast coupon with sorry & a frowny face on the back (see picture). Wow. ("Thanks. I already get that with the conference. How about some eggs?")
At no point did she offer to change my room, make me feel safer, console me in any way. This "Sorry " is all I got. She did call me later that evening to say security said no one had been in my room. When I returned to my room that evening, there was a box chocolates & a note on my dresser from Kurt , head housekeeper expressing regrets over the incident. I don't know what is wrong with me. I stayed at this hotel.  But I was so angry inside the whole time, I could hardly enjoy myself. I vowed never to stay at a Hyatt again.
Prior to check out, I decided to give them 1  more chance to do the right thing. I mentioned that I'd been offered a rate of $99 by a competitor for the weekend. I asked if they could match that rate so that I wouldn't have to change hotels. The desk agent I spoke checked with the supervisor. When he returned, he offered to extend my current rate of $164. No thanks! See ya!

I never did use that continental breakfast coupon. I mean how many muffins can a person eat?

13/05/09 | Link | Rating: 2.0
142. Mark G.
we would love to live here. the suites are superb. staff and service are sublime. it's within walking distance to everything. the energy in/around this place is amazing. lots of local stores and shops and cable car stops within short walks.
the regency club can be a perfect place to relax when children are not up there. it is my excellent wife's favorite place to be in san francisco.
cecilia treats us like royalty, and the view is picture postcard perfect.

06/10/11 | Link | Rating: 5.0
143. Nancy M.
When my company tried and failed to stream the live inauguration coverage...EPIC FAIL...we all ran over to the hotel lobby to watch history in the making.  In addition to the televisions in the bar areas, they had several flat screens especially set up for the occassion, as well as a large scale projection suspended from the balcony across from the bar.   They did it up right.

And so it begins....

21/01/09 | Link | Rating: 5.0
144. Erin O.
We've stayed here twice and I have nothing to complain about. Nice, spacious, clean rooms. We stayed on the 17th floor this weekend. The lobby was decorated for Xmas and was magical. Twinkle lights cascaded from near the ceiling to the inner lobby area and miniature, moving Xmas scenes decorated the whole lobby. A tree that competes with the huge one near Pier 39 is also in the lobby. My daughter didn't want to leave the lobby.

Our bed was super comfy with a great comforter. Bathroom was stocked with nice ginger scented soaps, shampoos, conditioners. Check in and out was quick, easy, and gracious. Except for the fact that it's almost 2 miles to Pier 39 and Fisherman's Wharf (not a bad walk, but hard with a 7-yr-old)....I would recommend this hotel to anyone visiting SF.

24/11/07 | Link | Rating: 5.0
145. Kaylin O.
I gave this place a 5 stars because service was impeccable.  All the staffs there were friendly and attentive. We arrived in SF pretty early. Check in wasn't till 3pm but they were able to get us a room at 8 am without no additional charge!  I was so happy. I just wanted to go drop off my stuff and walk around fisherman's wharf.  They upgraded us to a better room too!!!

When you walk into the hotel, you can tell that this a once a very top notch hotel.  You can also tell that's its getting old as well.  It has class but a bit old.  Our room was nice but it can use a few updates.  We had a nice view of the streets and the bay bridge.  Our room was pretty spacious.  I would probably give it a 3 to 3.5 star based on the condition of the room.

Perfect location for getting around.  We literally exit the BART and the hotel was within foot steps of the BART's exit.  The Cable Car was right next to it as well.  The Trolly was within walking distance as well.

The Ferry Building is behind the hotel close to the bay. Check out other review more on this.

I would stay here again.

09/08/09 | Link | Rating: 5.0
146. Rosalee C.
i like this better than the one in union square, although i prefer their location. this huge hotel provides great views and walkable distance to many places. they have a unique layout of the rooms, triangular-like. there are flat-panel tv's with horrible reception, not one channel was clear (ok, maybe one).

they used to have a restaurant on the top floor that had a 360-degree view but it's closed now.

13/02/10 | Link | Rating: 3.0
147. Jenny W.
Beautiful hotel lobby, great accommodations, large rooms, convenient location. What more could you ask for?

25/10/11 | Link | Rating: 4.0
148. Allison R.
FIRST of all : At $199.00 a night for a BAY VIEW, I thought, this better be darn good!! The hotel was very nice, clean, but when booking for a bay view room, they show you this beautiful view of the bay bridge, we got a view of the embarcadero highway, and some water. Definitely ask for a bridge view at check in, from that side of the hotel the view from your balcony is amazing!!

SECOND : Yes, the hotel has valet parking, but it is $50 A NIGHT!! With in and out privileges.. WHAT A RIP OFF, we asked the valet if there was other parking close by, and of course they told us the only other parking within walking distance was $32 a night with no in and out! NOT TRUE! Right around the corner from the hotel is PIER 3, which is $10 a day, and they have a 24 hr security guard in the lot, so your car is safe over night. They also have 2 open air parking lots about a block away on the embarcadero by PIER 5, one for $14 a day the other for $18 a day! SO..... DONT FALL FOR THE HOTEL PARKING AT $50 A DAY!!!

Other than the parking rip off, the hotel is great. Very nice decor, staff is great and very friendly, balcony is great, sliding door opens on both sides to make one huge open door, Walgreen's, 7"11, taco bell, liquor store, and Starbucks, are all DIRECTLY across the street from the hotel, very convenient!

One more thing about the parking, call down to valet to get your car AT LEAST 20 min before you come down!!

02/03/09 | Link | Rating: 3.0
149. Seanbria T.
Wonderful location, right at the embarcadero station.  The cable car drops you off right out the door.  The lobby is beautiful, especially at Christmas, when we were there.  The views are great from the rooms, which are generously-sized.

01/01/12 | Link | Rating: 4.0
150. Jenny Y.
Stayed here Christmas weekend (5 days, 4 nights) and it was okay.  The room was okay.  A bit small in my opinion and the bathroom was tiny and a bit gross-like.  I was expecting something a little more...sparkly? =P  The tub had some yellowish stains here and there.  The sink area was nice though.

Oh!  And the towels were weird.  The first day, they were like regular towels and the days after that, they were amazingly soft towels with too much lint that stuck to you o.O  But that's okay, I found a way around that...just take one of their harder towels (for the face or hands) and just run it across your boday afterwards XD  The orange cushions were VERY comfortable though.  It was really nice =)  And the bed was amazing, with 8 pillows I think it was, but it made me heat up like crazy.  Though, my bf was cold the whole night so...maybe it's just me?

My first impression of the room was, "Wow, how very dusty o.o;;"  And it stayed very dusty the whole stay.  I stayed on the 15th floor closer to the bay side and facing the direction of Pier 39.  The balcony area was nice.  The chairs and table was clean but I think there were bits of moss/fungi everywhere on the concrete, nothing too serious though.  Housekeeping forgot about the table and didn't wipe off the whipped cream my crepe left on it XD

The housekeeping did their job, though, what the heck?  A broken candy cane?  You couldn't have given me an unbroken one?  I'm pretty sure the Hyatt can afford unbroken candy canes T_T

The location was very nice.  We were next to the BART (which I didn't have the pleasure of taking), the cable cars, and the F-line.  Everything I needed was within walking distance.  Ahhhh kept forgetting to hit their gym, that would've been fun.  I enjoy the little lounge areas that they have for each floor so that people could sit and enjoy the views =)

And pictures of the room, lounge area on the 15th floor, and atrium to come when I get home and remember to upload those photos =)

02/01/08 | Link | Rating: 4.0
151. Sara P.
Great hotel! It's huge, with tons of rooms and a very expansive lobby that's well-decorated. The staff are pleasant - we were upgraded to a balcony room for free and got a beautiful view of the ferry building & bay. The rooms are vast and room service is great.

But the best part of this hotel is its location. it's super close to all modes of public transportation and the ferry building is literally in your backyard. walking distance to union square and chinatown as well.

the only bummer - parking. it's $32 per day to self-park, and the self parking is a few blocks away. not bad though if you have small bags.

23/03/10 | Link | Rating: 4.0
152. Rita Y.
The HR is where you go for your prom (mine was at the classy Fairmont) or hang with the drunks on New Year's Eve. So, coming here for a conference was a different standpoint. I graciously volunteered a couple of hours to work the "host table" for out-of-towners with questions like, "Where do you buy tickets to ride the cable car?"  Errr... craps.
What is this? Stump the local? (I found out later that you can buy it near the cable car turntable. Duh). Don't they know locals don't ride the cable cars? At least not for REAL commuting purposes. Then there was "Where's the Embarcadero Mall?" Huh? There's a mall down here? You mean the shops at E1, E2, and E3, across the street?

The lunches were very nice. Grilled chicken with mashed potatoes and asparagus the first day, followed by a pear tart with almond paste. The next day was a Cobb salad and a slice of chocolate mousse cake with whipped cream. The last day was another salad with mixed vegts and fruit tart. Don't you love it when they feed you at the conference so you'll attend the optional lunch lecture only to find yourself dozing off after you've eaten? All that blood in your stomach, who's going to be awake for the lecture... The dining room staff were very courteous and quick.

I got to visit one of hotel rooms of an attendee who was staying there.  It was very warm and clean.  She had a view of Market Street but from the corner of the room, she could see the Ferry Building and the view behind it.  

Grand Ball Room A and B were combined for lunch and subdivided for smaller sessions. As usual, the rooms are always so cold. I didn't like the upstairs Sea Cliff room which had 2 large obstructing pillars. You had to move to find a spot where you can see the speaker as well as the screen. They have ample water in the rooms and tiny Italian "Glitterati" hard candy in ramekins on the tables. The fruit ones were very good.

The restrooms had ample stalls but unfortunately, many of them had defective latches which didn't remain locked, so you'd have to exit to find another one. All sensored faucets, foam soap dispensers and paper towel dispensers. Overall, great place to come for a conference and so close to everything - Ferry Building, Downtown for shopping, Pier 39 and Fisherman's Wharf.  As other Yelpers have dutifully noted, parking is outrageous.  $50/day AND tax = $57/day!  Fortunately, the Muni station is right outside the door.

15/03/09 | Link | Rating: 4.0
153. Amanda C.
Just got through a week long "stay-cation" (OMG, I hate that term!!) at the Embarcadero Hyatt. My bf's company got him a room there for the week and I decided to tag along. It's only about 10 blocks from our home, yet it somehow felt like time away!

The hotel is nice... I'd been there once before for the 102.1 Christmas party (Yes, I listen to classical. It's because I'm a genius). Around Christmas the hotel looked beautiful with a big tree inside it. They also did some sort of hotel lighting ceremony, which was really underwhelming. But hey, I love Christmas and almost anything to do with it.

Summertime at the Hyatt is alright, too. The location is wonderful- every morning I made my way to Blue Bottle for a scrumptious cup of coffee. It's not that much better than any other coffee, but it feels special and damnit I'll pay a bit more to keep the illusion alive!

The hotel layout brings to mind some kind of futuristic space pod. Think Star Trek meets The Fifth Element. It makes me wonder if someone's fallen off the high floors before- that looks a bit treacherous. For someone tall like my bf, it's even scarier because the guardrail is only about hip-height.

The rooms are pretty nice- my only complaint is the bathroom. It's a little less modern than the rest of the room. I was so excited for my hotel shower, but that was not exactly my idea of luxury. Also, the hotel "gym" is pretty ghetto. The one impressive point is that they provided Garmin Forerunners and little maps for people who wanted to run along the Embarcadero!

I've always recommended other hotels when suggesting where to stay in SF, but this definitely makes my list. It's probably less expensive than my favorites, but certainly not legions worse in quality.

20/06/09 | Link | Rating: 4.0
154. Jim L.
I have been here on several occasions and have had the pleasure of staying the night in one of their rooms despite being a native. The views are amazing and the service is quite attentive.  There's a lot of places to roam at embarcadero center. Also, try the drinks at the bar.

Update: Come here for Beaujolais festival every year, tons of fun, and Christmas time is the best time to see this San Francisco icon! I even got an ipod dock in my room, and by the looks of the building you get an amazing view no matter which room you are in.

18/07/10 | Link | Rating: 5.0
155. Timothy H.
I love this hotel. I can't come to San Francisco without staying at this hotel.

Beautiful inside and out. The rooms are gorgeous.

I love the views and the decor.....Great location.

Beautiful atrium....great area to walk around outside, I love the Embarcadero.

I heard they closed the Equinox on the top floor. Too bad, I loved that restaurant.

19/10/10 | Link | Rating: 4.0
156. Leandra F.
I would definitely stay here again but request a different side of the hotel with a better view. They had artificial snow blowing from the top floor onto the lobby area which was really nice (this was in November). Too bad the rest of my night didn't go as planned but I made the best of it. Ordered room service for breakfast which was actually pretty good. Not only was the room expensive but they squeezed even more money out of me for parking and had me wait 30 mins before it was finally brought up.

06/02/12 | Link | Rating: 4.0
157. John P.
It was Priceline's decision for me to stay here. A very rare event for me to use Priceline. I needed just one night between leaving a VRBO flat and arriving at SFO. I knew I was in for "Pricey" as I got deeper into the bidding process. As it turns out, the Hyatt, et al, were pretty well booked for an Academy of Ophthalmology conference in town. Thus the $$ elevation to $$$229. Which turned out to be a fairly low price for the timing.

All good, though. One thing I wanted to do was spend a half-day sniffing, tasting and ogling the Saturday Farmer's Market at the Ferry Building. Perfect location, literally- directly across the street. And the convenience of the Hyatt location extends beyond that. The BART station is there, the California Cable is there, The Embarcadero is completely walkable end to end, close to North Beach and Union Square and smack in the middle of The Financial.

I wouldn't dispute the location as it's best feature. Which also lends itself to brilliant views of a widely contrasted palette of architecture from anywhere on the premises (excluding the revolving door entry- stark and confusing, wondering if I was supposed to go up the escalator or wander around it. I wandered. Thanks for the direction, gaaaa!).

Not everyone would appreciate it but regardless of the location of your room you can observe the evolution of The City in its buildings. I loved it! The Ferry Building and its tower, the Bay Bridge, The Transamerica pyramid, and a vast variety of structures that help perpetuate the great attraction to San Francisco.

At The Hyatt, you need not go outside to enjoy creative architecture. The lobby serves this property well. As an interior environment, it is an impressive achievement as a creative open space illusion in a tight exterior downtown grid.

The atmosphere in many common areas of the hotel impressed me as that of a substantial business event center. It isn't a resort. It's quite well suited to the purpose it served during my visit. It contained and yet distributed the crowds of conference attendees and tourists very efficiently and comfortably. My room was large (for one). I got the feeling that even the areas I never saw were large. The room was nicely appointed, clean, well designed and decorated. It was a nice cross-over room that would work very well for business as well as tourism. Granted, it was a Saturday night but I was not distracted in my third floor room by any of the city noise mentioned in other reviews.

I certainly wouldn't hesitate to stay here again, especially at a better aligned price.

Stars...Location 5, Room 4, Staff (abandoned at the door and minimally involved, nor invasive) 3, Food and Beverage (except for a single martini in the lobby) n/a, Views and Attractions 4.
Overall, 4 stars.

11/11/09 | Link | Rating: 4.0
158. Merrill H.
Hyatt Regency is your standard, business fare type hotel. Great location right next to the Embarcaderos and the BART station.  Originally when I checked in, I told them I would have to have a late check out at about 4pm on my last day. They said that would be ok, it would just cost me 1/2 of a day's stay. When I left, I wasn't charged that 1/2 day. Sweet!

Not so good points about the Hyatt- when I first got to the hotel room, there were long, dark hairs on the bed and in the sink. GROSS.

Second point-- I got continental breakfast coupons with my room. The coupons specified that cold food was included, hot food at an additional cost. The first morning for breakfast, we went to the buffet, and we thought everything that was in that area was part of our continental breakfast. So my boyfriend loaded up a plate of eggs, pancakes, and sausage. I had a yogurt and pancake. When the server came by to get the tickets, she didnt say anything.  The next day, I just got a yogurt and toast, boyfriend got some eggs and a bagel. When the server came to get the tickets, he said the tickets were for hot food only, and left. (Note the ONLY hot food we had was eggs.)  When we were done, he came back with the check.  He charged my boyfriend for the full breakfast buffet minus the ticket's value, which came to $14!!!! So we paid $14 for a single serving of eggs. UNBELIEVABLE!

30/06/07 | Link | Rating: 4.0
159. Nicole L.
This last New Year's Eve we spent at the Hyatt. When we walked into the hotel I was instantly wowed. They had Christmas lights hanging from the ceilings in layers it was really amazing. They had a huge Christmas village set up over a waterfall pretty close to the bar. I was really happy we chose to stay there. We had a bay view room which was a spectacular view of The Bay and the S.F. Belle (the cruise we took that night). The bed was really comfy and we got buffet coupons for breakfast in the morning. They also gave us a late check out at 1:00pm.

The only thing I disliked was they made us wear wristbands getting back into the hotel that night to try to keep people that weren't guests of the hotel out. Maybe next time they could select clear wrist bands because it really didn't go with my outfit.
I would happily go back to the Hyatt anytime.

13/01/10 | Link | Rating: 5.0
160. Agent G.
Stayed here as part of my interview experience with an accounting firm. Right across the street from the Ferry Building, right next to the Bay. Nice hotel, way beyond my budget. I don't usually stay in hotels, but when I do it's usually $30/night. The Hyatt was about 10 times beyond my budget.

There is mandatory valet parking which costs $57, the most I've ever paid for parking.  Some nice, little things they provided were Wi-Fi, copies of the SF Chronicle, coffee in the morning. It was a pretty standard hotel room, but it was still very comfortable. I had a great night's sleep. It appears many of the people who stay are on business, similar to how I was.

04/04/12 | Link | Rating: 5.0
161. Donna S.
I have a feeling that some time in the future The Hyatt will remodel the atrium in the middle of the hotel. I love to walk, but it is a long walk to get to the rooms. The Atrium is sort of a retro thing. Hyatts always have very good food though, so after a great meal you can walk it off looking for your room. the Valet staff is very helpful. the prices are expensive however, like most valet in SF. The location is wonderful for shopping, walking or running along the piers. they play hip music in the lobby area which makes me feel hip!!

20/04/10 | Link | Rating: 4.0
162. Laura Y.
Was here on business.  I can appreciate that everything is heritage in SF but this hotel was a disappointment.  Maybe it's because I came straight from the Hyatt @ Olive 8, which was absolutely perfect. and only a year or so old.  Foolish me for expecting the same here.  

The staff wasn't helpful and the walk to my room around that ridiculous atrium made a trip to the gym unnecessary.  Although the lobby is breathtaking, the rooms are in need of a facelift.

05/03/10 | Link | Rating: 2.0
163. Daniel G.
For New Years Eve, my girlfriend and I could not have chosen
a BETTER location.
This was amazing.
Staff @ the bar was awesome.
Location, location, location...wow..

03/01/11 | Link | Rating: 5.0
164. Rhett S.
When I didn't think you could get any worse... you've completely redeemed yourself!!! Exactly one year later I stayed at this Hyatt again for Bay To Breakers again. Everyone of my original complaints had been addressed and fixed.

In addition, I was upgraded to their Regency Room which includes the Regency Deck (top floor) and is one of the most beautiful views of the city and the bay I've ever had the privilege of enduring. Gorgeous! The Regency room includes free all you can eat appetizers, deserts, and drinks (honor system haha!). I was astounded by the quality of food. The drinks, mix yourself from their selection of well drinks and stocked fridges of tonic, club soda, sodas, fruit juices, etc... Niiiceee!

I was also able to get a 4pm late checkout to relax and clean up for free which was wonderful because I was inebriated, exhausted, and disgusting after Bay to Breakers. love you Hyatt :D

21/05/09 | Link | Rating: 5.0
165. Tracy H.
Since there's nothing over-the-top special or memorable to write a detailed narrative about, I'm just gonna list out the pros and cons.

To offset 2 star rating, I'll even list the pros first.

PROS:
-Clean rooms
-Very comfy beds*
-Location
-Impressive Lobby
-Friendly staff*
-Cool lobby bar
-Budget rental car in the lobby*

*Caviats to the pros:

-Low thread count sheets, rough feeling
-Staff was friendly...to us. However the girls behind the front desk were openly mocking and talking shit about another guest they thought was obnoxious, right in front of us. Very unprofessional.
-Budget Rental Car employee was so hungover by her own admission she could barely function.

CONS:
-Expensive parking
-Dated decor
-Entrance somewhat hard to find by car
-Bizarrely configured street entrance to the lobby

11/09/09 | Link | Rating: 2.0
166. Renae J.
This property is not 4 stars absolutely not!  Just like most of the reviews the parking is super expensive at $57.  For the guests who got there rooms on Priceline for $90 now you know why!  I may be coming off a bit harsh but really?

25/03/12 | Link | Rating: 2.0
167. Brian G.
If you like to be "dimed" ($57 valet parking per night, which is only hotel option) and "dimed" ($30 to use the in-room fridge), stay here. If you like being accosted in the atrium by an overzealous manager (happened to another for talking on cell, just read in another review) for using a luggage cart, stay here. If you like asking for a room with 2 double beds rather than the King and being haughtily told by the front desk clerk without a smile, "for a $30 bay view upgrade," stay here. If you like fighting other guests for the elevator and waiting 15 minutes to catch one, stay here. If you like sharing a mediocre room service breakfast with your wife and daughter and not even getting one of your own for $54, stay here. If you like ordering a $15 pot of coffee because they've hidden the in-room coffee in the closet, stay here.

Otherwise, stay elsewhere!

08/05/11 | Link | Rating: 1.0
168. Huy T.
Great looking lounge and bar areas. I havent stayed in the rooms. Valet parking and access to taxis are also a big plus.

08/03/12 | Link | Rating: 4.0
169. CW L.
Very nice. Stayed here during a business trip. Good location. Close to ferry building.

26/04/13 | Link | Rating: 4.0
170. Blue G.
A decent lounge, interesting atmosphere, with okay food.  I've been there casually in the past, and have also been there for their holiday brunches.  Not sure I prefer one over the other.  The food is decent enough fair, with good seating (usually).

Expect to pay top dollar for above average cuisine.

22/05/12 | Link | Rating: 4.0
171. Jeff L.
Best experience hands down....

Let me explain, when we first arrived, they did not have a room for us, so we were sent to another hotel down the street.  Due to the inconvenience, the manager at the time, gave us free breakfast buffet, free valet parking, and a free upgrade to a suite with a city view.  To me  that was customer service which was above and beyond what I wanted.  Friendly staff, they even gave us cheese and whine (wine) because of all the whining they thought we were going to do.

24/10/09 | Link | Rating: 4.0
172. Gina H.
You know how sometimes when you are searching for the perfect hotel you go on a website to search and you see the photos that display the room, decor, etc? And sometimes if not most of the time you are disappointed when you finally step foot inside the room?

Well, here that won't happen. I just stayed at this Hyatt for NYE with my boyfriend and wow! The pictures displayed on the website and on here for that matter are very much like what you are going to experience when you get there. We booked a king non smoking and were pleasantly surprised when the registration desk gave us a newer room with a fantastic view of the embaradero. It was NYE and me being 8 months pregnant, I didnt want to be around too many people but I did still want to enjoy the fireworks so the lady behind the counter must have read my mind as she gave us the perfect view. We had a sliding door where we could still hear the noise from outside without being in the midst of a huge crowd. And countdown time, oh yea, we were able to see everything! How spectacular!

The only downside was the fact that we heard various overhead noise (music from outside, BART announcements, etc) but I guess thats just to be expected, especially since the seasonal ice skating rink was right outside our window as well. But it was okay. Anything for a nice view right?

The bed was ohhhhhhhh so comfy. We wanted to take that bed home with us! There is an IPOD dock for the clock radio if you feel the need to bring your tunes, and enough lighting to make sure you don't stumble and fall throughout the night.

The room is also a very nice size. There is a desk, large enough tv, enough space to store your stuff, an automatic minibar (no need for it though with the liquor store, starbucks, taco bell, subway, etc etc right outside) and little nice touches like toothpaste. But where were the hand towels? We only got washcloths and bath towels. Oh well.

For the 240 that we spent though I think it was worth it.

Breakfast the next day was on the house, a 30 dollar value (sorta uh high I think for some eggs and such but oh well) but it was yummy. Various meats, fruits, pastries, breads, made to order omelet station and cereals, etc.) They serve you coffee and I think you can get a mimosa...

Not bad.

The hotel decor was AMAZING. We did go during holiday time so we saw the decorations., the huge lighted tree, the various snow figurines and the lights cascading down in the atrium which made a veryyyy nice touch and feel for being in a "luxury hotel." The elevators are even "cute." I felt for a minute like I was in Vegas for a second.

The hustle and bustle outside was to be expected but they did have a lot of security around, yay! The valet parking did take awhile to get our car retrieved but that again was to be expected.

All in all, its not perfect so I give it a four but I would recommend this spot to anyone who wants a lil lux and a view.

02/01/10 | Link | Rating: 4.0
173. Kelly B.
This is one of my favorite places to stay! I love love love this hotel. The lobby is beautiful. The hotel itself is in a great location, walking distance from great restaurants and places to go. Its great for holidays I've spent many New Years and Valentines Days here.

The Regency club is AMAZING (especially on New Years with a beautiful view of the fireworks)

Can't wait to come up with an excuse to stay here again!

17/01/11 | Link | Rating: 5.0
174. Kim S.
I stayed here 4 years ago and thought the hotel was absolutely wonderful. I've always liked Hyatt's at this one stood out as just as good as all of them. However when we returned last month they seemed to have let some things go.  The beds are super hard - not comfortable.  The showers were not clean and it just didnt have that "Hyatt" feel that I'm used to. Our friends stayed at the Westin 1/2 mile away for $100 less per night...I wished that we would have stayed there too!

22/03/12 | Link | Rating: 2.0
175. H E.
We got a great rate at this hotel because we stayed over a weekend, and it's in the center of the financial district which obviously slows down on at that time. Our room was big with a nice view of the bay bridge. The architecture in this building it astounding.

We had breakfast in the lobby restaurant and the smoked salmon & cream cheese bagel was good, but the bill was very high.

14/03/11 | Link | Rating: 4.0
176. Steve R.
Ok visit, but would not return. If you like things like soft, plentiful towels in your room, minimum 2 ply toilet paper, more than 1 glass per person, good television reception, and a quiet heater/ac unit, this hotel isn't for you. It's great location and beautiful lobby serve as a facade for the corporate interests that make the decisions at Hyatt. Save a buck or 5 here and there and it adds up to millions worldwide. Turn the Hyatt Regency brand back to the luxury it once was, and you might get more returning customers. Or do you just care about the large convention groups that fill your rooms?

01/03/10 | Link | Rating: 3.0
177. Esther L.
I stayed here for work in May and loved it. It was the first time I traveled alone and was kind of worried I'd get lost finding the hotel. Got off the BART and was amazed the Hyatt was right in front of me. How convenient! The hotel staff are friendly and efficient, no problems there! The inside lobby and the way the hotel's structured reminded me of the Hyatt in Phoenix prior to their renovations.

While I didn't have a room with a view of the bay or anything spectacular, being able to slide the door open to feel the fabulous weather was good enough for me! I feel like this location is very convenient with the Ferry Building and BART station right there. I wish I had brought work out clothes and tennis shoes, because the gym looked amazing! Also, I loved the sax player! If I had a car in the city though, I would not be pleased with the $50 for valet. Oh how I miss San Francisco..

28/08/10 | Link | Rating: 4.0
178. Krista T.
Nice hotel & nice rooms! The hotel is decorated nicely especially around the holidays.

The rooms are spacious, plasma tv, balcony, nice views, friendly staff.

Would come back here again for sure!

24/01/10 | Link | Rating: 4.0
179. connie c.
First time staying here.  I usually travel with SPG.  Staying here now as part of a wedding party.   The atrium looks great and I love how close this hotel is to the Ferry building!  However I doubt i will stay here again as the service is lacking.  A couple hours after check in, staff knocked on our door to find out if we were new guests or the old ones that didn't check out yet?  Twice someone tried to deliver things we did not order.  Yet when I asked housekeeping for toothbrushes, nobody brought them. I had to call again the next morning.  The windows have no insulation so even though I am on the 14th floor I wake up to truck noises every morning around 5 am.  The knob keeps falling off in the shower which is also very annoying.  Valet is a wait to drop off your car and seems unorganized.  Once we has to wait 10 mins for someone to "find" our key!  No free wi-fi.  Was thinking of trying out the Hyatt chain, but now I think I will stick with Starwood.

12/08/12 | Link | Rating: 2.0
180. Chriss L.
Two people can make such a huge difference! For us, they were Kathleen (front desk) and Timothy (security)

It was our mini-honeymoon weekend after a whirlwind wedding in golden gate park. We checked in early and after realizing it was our honeymoon, Kathleen offered us an upgrade to a balcony room with a view! GREAT view of embarcadero, bay bridge & alcatraz. She also had champagne & chocolate covered strawberries sent to our room free of charge! After encountering a range of staff at the Hyatt, Id have to say she's got that special touch that shows genuine interest  & attention to what matters to the guests without being hurried, insincere or pushy.

Picture us later in the day after our lovely, but hectic wedding day, we enter  the building  struggling under the weight of our luggages, and awkwardness of our garment bags, etc. (and in case youre wonderng, YES, I was cheap and didnt want to tip a porter... those tips add up, I had spent at least $15 on tips the previous day!) on our way up the escalator, a savior by the name of timothy spotted us and insisted on helping. He carried our things all the way up to our room, with an incredibly affable attitude that made us feel like we might all go out to a bar for drinks afterward and watch a game.

These two people made our otherwise 3.5 star experience a 5 star experience. You cant put a price on the personal touch (actually, you can, its just really really expensive)

The room? nice, but a little small, no free wifi, no microwave, an incredibly expensive minibar, no fan in the bathroom (big minus) everything is closed on sundays
pluses? comfy  bed, Ihome for your ipod  and GREAT location for catching just about ANY  kind of transport: street cars, muni, BART. taxis etc.
Sat mornings have farmers market at ferry building
Hyatt REstaurant has GREAT food (pizza, steak sandwich, a tiramisu to die for and yummy basil margarita!)

15/04/10 | Link | Rating: 5.0
181. Bryan G. W.
sparkles and holiday cheer everywhere..worth a step in from the cold. tasty apps and good cocktails...superb lounge service from Concepcion!! Hope she gets the gratuity she deserved!  Next time stay tuned for a room with a view review

11/12/10 | Link | Rating: 4.0
182. Mercy B.
A friend and I recently attended an educational conference and I was very impressed with the level of service and professionalism of the staff at the Hyatt Regency.

We wished we could have stayed here during the conference, but we missed the deadline on the discounted room rate and we found a better room rate at a nearby (but very nice) hotel.

Located just up from the Embarcadero BART station - this hotel is easy access. I would recommend taking public transit here because parking in SF (not just at the Hyatt) is very expensive.

Breakfast and lunch buffets were available for both days of our conference. The food that was served was impressively good!

Thumbs up to the staff at the Hyatt Regency - Maybe if I get off my duff before the next conference, I can make room reservations and afford to stay here.

22/09/09 | Link | Rating: 4.0
183. dean d.
This is my go- to hotel when I visit SF, business or pleasure: still centrally located but away from tourists.

29/03/12 | Link | Rating: 4.0
184. Richard T.
Coming from several generations of San Franciscan's, the Hyatt Regency Embarcadero is a quintessential representation of a Beautiful City. Its Dynamic architecture/fountains/elevators, inspiring views, and surroundings of Market Street, Financial District, Chinatown, Wharfs/Piers, and Ferry Building serve to reflect a fascinating and wonderful diversity in a relatively small area.

Before staying here, several business associates warned me that the standard rooms on the lower floors that face the street were small and noisy. The deluxe room we had was spacious and had a great view of the Bay Bridge and Ferry Building. The furnishings were excellent, with lots of extra pillows! The exercise room is small but has state of the art equipment and a chilled towel service. Parking can be expensive since this Hyatt is located in SF's busy Financial District.

There is a plethora of great dining venues just steps away from the hotel, including the Farmers Market on Saturdays and all of the fantastic shops in the Ferry Terminal. During our stay, the revolving Equinox restaurant was closed but when we dined there in the past it had very good food at intermediate prices.  The More you Drink, the Faster the Restaurant Spins! WHEE!!!

The Hyatt Regency Embarcadero truly scores 10 out of 10 for service, housekeeping staff, location, views, and rooms!

08/12/07 | Link | Rating: 5.0
185. Lucius M.
With stiff competition in the downtown area, a hotel needs to do something to stand out.  The Hyatt gets one star simply for it's amazing location and another star the beautiful atrium, but otherwise there's not much here for the casual visitor.  We were on the 12th floor right above Market St.  I commented to my partner that the city garbage crews must be busy at night because of all the overflowing trash cans on the street.  Given the level of noise coming through the closed windows, I can vouch that the city workers are very much hard at work in the early hours of the morning.

We got the room at a good rate through an Internet service, so I have no qualms about pricing, but they do try to tack on anything they can.  $10 for wireless access, $50 for parking, $4.50 for a soda from the fridge can all add up quickly, if you're living in the Bay Area, it's best to arrive via BART because the place is literally at the top of the Embarcadero Station steps.

14/11/10 | Link | Rating: 2.0
186. Bing D.
they have a parking lot but it adds up really quickly.  they used to validate but i guess that was a long time ago.

service is the same, very much the same.  its kind of like dealing with a robot...efficient.

you cannot go upstairs into any room without a key, or some kind of okay from someone in the room....so no 'protitutiion' here because you'll be noticed...lol.

its a beautiful hotel and they hold many things in here...you can see the floors of the hotel and the beautiful water fountain in the lobby.

the one thing i DON'T LOVE?  The escalators you have to take just to get to the lobby.  its quite a bit for my father who is slightly disabled.  but otherwise its a Hyatt.  Its beautiful and well taken care of.

25/03/12 | Link | Rating: 4.0
187. Melody W.
The closest hotel to the Ferry building and my beloved Hog Oyster Island. A great location to walk (or run) to and from the pier.

Very beautiful atrium lobby, especially during X-mas season. The rooms can be a little far from the elevators, but I guess it's strategically designed to make people exercise and become tired when they reach their rooms.

We had a beautiful view from our room. It was way too cold to hang out in our mini balcony though. I felt the room was just the right size; not too big, not too small. The rooms didn't seem to old and dingy like some other places can be.

This is probably my favorite Hyatt in the city. Second comes Fisherman Wharf and third is the Grand Hyatt at Union. Just my preference.

29/01/10 | Link | Rating: 4.0
188. Johanna L.
This hotel has NEVER disappointed me. It may look older and odd on the outside but beauty isn't skin deep.

The interior of the hotel has definitely been refurbished relatively recently and is well maintained. The rooms are large and relatively warm as hotel rooms go, and I actually like the location. It is close enough to Union Square and super accessable to all forms of public transportation (Trolly, BART, bus, and don't forget the Ferry all right in front of the hotel.)

However, what I really like about this place can be summed up with two examples.

First, I know that Hyatt will LOVE me for this, but I managed to score an amazing deal here through Priceline last August. As it is a business hotel it probably wasn't quite as full in August, and it is huge anyway, so I was able to get a room for under $100/night with some careful Priceline check-box filling.

Then, I was back in SF in December and had made reservations at another hotel (or so I thought). It turns out, I made the reservations for 2010, not 2009 (WOW!) and so was scrambling for a hotel room at 11 p.m. on the very night I needed a room. A quick call to the Hyatt solved that problem for about the same, if not less, per night. Full disclosure is that I was on business and so price mattered less. However, I'm sure my employer appreciated the price parity. I certainly appreciated a roof over my head!

10/03/10 | Link | Rating: 5.0
189. Henry S.
This review is for their lobby area.  I have not stayed at this hotel.

When visiting San Francisco you should come check out this hotels lobby (especially during the holiday season) as its decorated really nicely.  They hand hundred of thousands of lights from the ceiling creating a cascading wall of lights.  Its totally awesome.  This is also a prime location to use the restroom or just rest from you long day of walking checking out the sights of SF.  Another good thing is that its right across from the ferry building where they have an AWESOME farmers market every Thursday and Saturday.

28/02/11 | Link | Rating: 4.0
190. Alexandra E.
UPDATE:  I finally asked for an upgrade and they moved me to the Club Level on the 16th floor. WOW!!!!!  What a difference.  This area of the hotel is quiet, newer and kinda coil!  I have to stay over for the next week and I am so much happier in this new room.  So, they get an extra star for the CLUB LEVEL ONLY!

PRIOR REVIEW:  Mediocre.  I am spending a few weeks in SF for work.  I usually stay at the Palace but it was booked.  I got a decent rate at the Hyatt and it was close to my office so I gave it a shot.  Let me start with my gripes and then on to the positives...

Gripes:  

(1) It's "old" but not in a neat historical way.  The TVs, phones, mini-bars, bathrooms, etc., are outdated.  Needs a major upgrade.

(2)  If you are not into the BIG open hotel where all the rooms are based around a HUGE atrium then this is not for you.  I felt like I had to put on normal clothes (aka NOT sweats) to go to the Ice Machine.

(3) I checked in late (after 8pm) and, although I reserved a King bed room in a quiet area, I ended up on the second floor, above the bar and right above a major intersection.

(4)  The only room they had available that night was a handicapped room which was fine but I felt like I was using a handicapped bathroom in a busy restaurant--hurry up in case a handicapped person needs your stall/room.

(5)  They put me in a king bed room my 2nd night and it was roomy but reeked of old smoke and mold.  Right on the Ferry Building side of the hotel so I had a gorgeous view.  

(6) No free wireless?  Seriously. Its 2010. GIve it up.  

Ok, now the pros:

(1)  The service is excellent.  I left My PJs in my room betwixt the 2nd and 3rd changes and housekeeping actually found them and brought them to my new room.  Wow.  impressive.

(2)  The fitness room is one of the best I have ever seen.  Plenty of cardio and weights.  They give you no excuses to give up your workout.  

(3)  Bed is COMFY!!  Akin to the Heavenly Bed with very NICE pillows.  Definitely the highlight of the hotel!!!

(4)  This could be a positive or negative depending on what your stance is on white noise.  The AC/Heater is 'loud' but we sleep with a Vornado fan on to drown out noise.  For me, I LOVE the whir.  Others may find it noisy.  To each his own.

The hotel is located right next to Embarcadero station and has lovely views.  If I stay here again, I may ask for a Bay view room on a high floor.

20/04/10 | Link | Rating: 4.0
191. G R.
We were having a night on the town and didn't want to drive back home so I blind booked the Hyatt on Hotels.com . The rate was ok at $163 a night; however, it ended up being a room with two double beds. When we got to the hotel to check in they "upgraded" us to a king bed with a bay view. So in the end it wasn't really a "deal". ESPECIALLY after you tack on the $54 valet service.

The room itself was older but very clean and through our very small window we could see the ferry building and the bay. The atmosphere is classy, the lounge area was great, and check in quick and easy.

10/08/12 | Link | Rating: 4.0
192. Mariko B.
I used to be a Hyatt employee but my friends still work at the one in Santa Clara and we were in the city for a bachelorette party. Unfortunately, our bride to be was stuck in a room on the 3rd floor while we were on the 7th (there are 14 floors). Even though our room faced the city and not the bay, it was still pretty cool because we got a view of the Federal Reserve (I'm a little bit of a financial junkie). I liked the separated sink from the bathroom, it was a bit dark in the room and not enough mirrors for us, girls. The beds weren't too comfortable but the second night I slept on the floor and it was way better than that! Parking is $50, but hey, its San Francisco, at least you know your car won't get stolen or broken into! There are heaters while you wait for your car, the lobby is large and expansive, in the Guiness World Records for largest lobby. The lobby level is connect to the Embarkedero center shopping mall and the ice machines are in the corner closest to the Ferry building, beautiful view and large window. There are 5 large elevators and its an atrium style hotel, no hallways, the room doors all face the lobby. We were probably 20 minutes walking distance from Union Square and Chinatown and right across from all the wonderful shops in the Ferry building and farmers market. It felt like this Hyatt catered to a more older crowd but it was still a fun trip. There are always cabs waiting out front and a very convenient 7-11, starbucks and walgreens across the street. It is a 4 diamond hotel, I saw their AAA plaque near the sales offices on the floor below the lobby. The ground level also has a budget car rental office. And I think its $50/$55 cab/towncar ride and $20ish for a shuttle to SFO. I'd say this location is a bit less stuffy than the Grand Hyatt, more room for your money too. However, the Grand has a beautiful top floor fine dining restaurant.

12/03/12 | Link | Rating: 4.0
193. Kyrk S.
Came here with the girlie for vday for some reasonably priced romancin' in SF.  We didn't leave the bedroom all night

...Cause I caught the flu and it hit me hard when we got to SF.  I was basically bed-ridden the whole night, and not in the good way.  What did I learn from this ruined Valentine's experience though?  

The rooms are pretty big for an SF hotel, although this is a massive hotel so I guess it's not as surprising.  The angular shoebox shape is divided into an entry foyer/closet/bathroom area with the bedroom/work/lounge area at the end.  It really felt like a much more unique space than the usual hotel set-up of door, narrow hallway, bathroom door on the right, and bedroom at the end.  The furnishing and sheets were all nice, nothing crazy fancy or modern, but they looked sufficiently high end and not dated.  The bed was wayyy too soft for me, which made my fever-induced muscle aches even worse.  Maybe it's the inner Asian in me, but I need a firm mattress.  

As for the rest of the place...this Hyatt's definitely showing its age a little bit.  It's not molding or falling apart (at least anywhere I looked), but it just feels and looks like a late 80's early 90's vestige now.  It's far from bad though.  And it has the positive of a great location between FiDi and Embarcadero.  Given that you can snag some great rates at this place I find its lack of look-at-me-modernity rather pleasing.  Too bad I was sick...

17/02/10 | Link | Rating: 4.0
194. Miss S.
I am really confused about the ratings for this hotel, there is no way this is a luxury hotel or 4 or 5 star.  I have stayed in many hotels and this was one of the worst places I have ever stayed by far.  I cannot believe how much they can get away with charging for a room, my husband pricelines this hotel and gets it for less than $100 dollars, I had to come for work and they paid but it was $374 during a weeknight...

The lobby of the hotel you had to find, with no clear signage and for some reason is up 3 floors off street level and no one greets you to tell you this.  Everyone is wandering around with their suitcases puzzled.

The staff was amazing but the rooms were terrible.  I had to switch rooms 3 times to get a decent one.  My first room was in a state not ready for a guest, the pillows were moved around, the floor had a chunk taken out of the middle of the carpet and when I looked for the fridge there was not one which was mentioned on the placard glued to the dresser, and not to mention I asked for one near the elevator as I have a bad back and they put me at one at the very end.  I called to be switched and the man on the phone said he could get me to the middle of the floor instead which was closer, I thought ok.  When the bellman brought me the new key, I came to find out it was 3 floors down and had to trek back to the elevator at the other end of the hotel and then to the middle of that other floor.  When I arrived I found the room smelled so bad of cigarette smoke and there was a air unit in the room which was huge and out of place, and no fridge again.  I then called the front desk and was received by the assistant manager who again sent the bellman up to me with new keys for another room five floors down.  I then went into that room and it was fine, but this place is no such thing as a luxury, the coffee service is in the closet on top of the safe, so strange to me (but it was like that in all the rooms)!  I did have a fridge in this room with no mini-bar as stated there would be but was happy I at least had a fridge!  When I finally went to bed and turned off the lights the smoke alarm was right above the bed and the green light lit up the head of the bed like a beacon and I had to sleep backwards on the bed to get some dark restfull sleep!  And the tubs are miniature.

As far as "luxury" this hotel needs a major renovation, the tubs are super small and very outdated along with all the fixtures, furnishings and carpet.  And I don't think you should advertise a balcony when it is just a cement gate with bird crap all over it...

If you want luxury do not stay here, as they obviously are misusing that adjective!!!

07/02/12 | Link | Rating: 2.0
195. Jim K.
Normally, when I come to San Francisco, I like staying around Union Square area, but the Hotel I usually stay at was booked. I decided to look in a different area just to try someplace different and chose the Hyatt Regency.

The Hyatt is really nice with larger rooms than most SF hotels. It's near the Embarcadero and the Financial District so there are plenty of tourist things to do. The staff was extremely helpful and were always courteous. I wanted an early check in and it was no problem.

My only grips about the Hyatt is the expensive valet parking.

09/03/09 | Link | Rating: 4.0
196. Soo C.
I stayed in a balcony room on the 7th floor. The view was great! The beds are comfortable and the rooms were pretty clean. The lobby was the best part! It was so beautiful! The only thing I can complain about was the noise from the protesters... I understand it wasn't Hyatt's fault but it was not pleasant being woken up by people screaming in front of the hotel. I just wish the hotel apologized to me about it and explained the situation. Sometimes that's all it takes to make me happy!

23/04/11 | Link | Rating: 4.0
197. Christine R.
Location, location, location!  Surrounded by all types of foods, restaurants, shopping, lounges/bars, Chinatown up the street, etc.  We used to celebrate NYE with Pride & Joy every year, this was the happening spot.  There was also a revolving restaurant up top called the Equinox (closed) overlooking the Bay Bridge and FiDi...awe the memories.  All good things must come to an end :-(  The lounge area is not as scenic and exciting.  It's almost a waiting area to kill time while waiting to check in/out.  The rooms are decent with comfy beds, don't expect a 1000 square feet room, as it is SF...lucky there's a Hyatt by the water, just think of Hong Kong.  It is an extravagant hotel if you must stay there once in your lifetime or attend meeting/banquets/weddings.  The other would be the Grand Hyatt, but Stockon Street in the heart of Union Square is a little too busy for me.  BTW, all the Embarcadero Parking garages validate, just not the Stockton Garage.

31/12/11 | Link | Rating: 5.0
198. Daisy B.
We stayed here for one night on Memorial Day weekend and absolutely adored the hotel. The front desk staff was more than accommodating when we requested to be switched to a 1 King bedroom instead of the 2 double beds he was originally going to assign us. The view of the Bay Bridge from our room on the 9th floor was amazing! The room was clean and spacious, the bed comfortable and there was plenty of counter space in the bathroom. The best part was that the hotel was close to everything so all we had to do was cross the street to catch the F  trolley to go to Fisherman's Wharf.

We had dinner at the hotel restaurant, Eclipse and was quite impressed with our meal. I had the bass and my BF had the steak and we both pretty much cleaned our plates and still managed to order dessert!

Overall, I will definitely stay at this hotel again the next time I'm in SF. My only gripe is that valet parking was quite pricey ($50) but I think that's the standard in the city. BTW, make sure to call the valet people 30 minutes before you want your car since they take awhile.

03/06/11 | Link | Rating: 5.0
199. Rosalynn D.
Like everyone said, the lobby is beautiful, but...

the hotel itself & the rooms are pretty outdated. I'm not very picky when I am a staying in a great location like the Embarcaderro, but for the price...i guess I expected a bit more.

Simple things I expected but didn't get:

1. Rooms to be cleaned after each day. We stayed here 2 nights and our room was never cleaned!
2. Robes in closet
3. No fans in the bathroom...c'mon now.

I had socks on in the room and when I was getting ready for bed...I looked at my socks and was so disgusted. There were hairs all over the bottom of my socks. Someone did not do a very good job at vacuuming....gross.

07/11/10 | Link | Rating: 2.0
200. Lorénz B.
I'm surprised I haven't reviewed this place yet! Spent my 22nd Birthday celebration here and booked their last Embarcadero Suite, in September, which if you haven't figured already is their corner suites that overlooks the Embarcadero area.

Thoroughly enjoyed my stay here!
Pros:
- Great lobby loved the way the lights are laid out.
- The views
- Rooms are clean, comfy, loved the decore
- Bathroom are amazing. TV in the Mirror! Yay!
- Bed are comfy as can be
- Played music really loud since i had a small party here and we did not recieve ANY complaints!
- Enjoyed waking up to the sounds of  "The City" outside

Pro's
Couldnt stay here forever!
Parking was $50 =( at least it was Valet.

Looking forward to staying here again! Enjoyed my time and especially my company XOXO

29/11/10 | Link | Rating: 5.0
201. C. B.
The rooms are what you expect from the Hyatt Regency brand. The size is large and the decor is contemporary and neat. I was surprised to find that my standard king room had an entry hallway with table, closed closet, and sitting area. I was also pleased that the sink was situated outside of the shower and toilet area.

The hotel offers amenities that you expect for a three-star establishment: fitness center, on-site bar and restaurant, gift shop, and business center. On the atrium (main lobby level), it also features some hands-on exhibits from the Exploratorium, a great local science museum. My only complaint is that most of the hotel amenities cost an absurd amount of money. Meals and drinks are quite pricey. Ok cocktails are $10, hamburgers are $15, and the breakfast buffet is $23 per person. Computer access in the business center and internet access (on your own computer or on Web TV) is $15 for 10 minutes. If you're someone who likes to watch TV on the road, you might find it disappointing and expensive as well. The Hyatt Regency offers "LodgeNet" which includes only the networks, cable news, Discovery, and a few other channels for free. "On Demand" selections and movies are all charged to your room. You do not get a mini-bar unless you request to have your fridge stocked with beverages. On the plus-side, there is a small refrigerator that you can fill with your own goodies.

The location is excellent. The hotel is situated right in front of the Embarcadero BART stop. You can also catch numerous MUNI lines from Market. As well, the ferry building is located just a block away. The hotel puts you within easy walking distance of Union Square, China Town, and Columbus.

There are, however, a few drawbacks to this hotel. The first is that you will often wait on elevators during peak times (mid-morning and early evening). Also, many of the rooms are a decent hike from the one bank of five elevators. The street-level entrance is chaotic because the hotel funnels all visitors through one revolving door. You will have to walk in front of three lanes of cars in the arrivals area to get to the slow door and then share it with newly arriving guests and their luggage. Lastly, as I alluded to above, you can feel nickel-and-dimed staying here. Though I was staying alone, I never had a bar tab, breakfast bill, or room service that totaled less than $40. All-in-all, though, for the average rate of $230 per night that I was able to snag, it was a great experience.

09/07/12 | Link | Rating: 4.0
202. Hiro S.
I would actually give them a 4.5-star rating.

1. The SF bay view + your own balcony
2. Great Regency Club Lounge where you could enjoy the perfect view of Bay Bridge and the eveing spread is really fantastic - you could actually make dinner out of it.  The Club Concierge folks are very friendly yet professional.  
3. Convenient access to BART - it's right there.
4. The room itself was okay, but the bathroom needs renovation.

I uploaded the photos...

13/10/08 | Link | Rating: 4.0
203. Kelly P.
Booked the hotel through Hotwire and I was not disappointed.  Location was great. Restaurants and stores were all within walking distance. But, parking was ridiculous! $65 for paying hotel guests! It is so wrong that hotels anywhere do this to hotel paying guests. It should be illegal. Luckily we stayed on a Saturday night, so I could park on the streets for free since the meters don't charge on Sundays. Would stay again, but only on a Saturday. :)

31/08/12 | Link | Rating: 4.0
204. Luke B.
I love this Hotel I've been going there for years. The architecture is amazing!!! The service is great, most of the rooms have great views and the food is good. The bar is nice and quiet the perfect place to slip away and have a one on one conversation. I can't say enough good things about the Hyatt. It's perfect for tourist and also for locals that want to spend a night or 2 away from home. It's right next to the BART which makes it very easy to travel from and to events almost anywhere in the Bay Area.

As much as I love the Hyatt I will say it's probably better not to drive there or at least park your own car because valet parking is $50.00 a night and tips are expected, but even that is worth it if you don't want to be bothered with the hassle of trying to find a parking space in downtown SF, and you want 24 hr access to your car. There is a car garbage near by but surprising it closes kind of early like around 9 or 10 o'clock. I also always get a suite which can be a little pricey depending on your budget and the length of your stay. I must say they also have the best soaps I've ever used and I'm not into that type of thing (I mean I usually could careless about the brand of soap (not about using them)).

I'm just still a little mad that they closed the Equinox. This was one of the coolest bar/ restaruants in SF. They now have the Eclipse on the main lobby which just can't compare!!! I still love the Hyatt it's one of my favorite hotels.

15/09/10 | Link | Rating: 5.0
205. Lynn J.
Saturday, March 16, I finally had the opportunity to spend the night at this location. We were celebrating a birthday. The birthday gal rented one suite and one standard room on the 3rd floor. I shared the standard room with a friend. Everything was great except for one major problem: we were continuously awakened by a banging sound that occurred approximately every 20 minutes, all night long. Yes, all night long! I think it was a service elevator making the noise. Anyhow, it was not my idea of a restful sleep.
The next morning I complained to the desk clerk. His frustrating response: "You should have called us last night to tell us." True, but we didn't get to bed until about 1am and I didn't realize that the noise was not going to cease until about 6am.  When you are tired, in your pj's and trying to get some shut eye, you really DON'T want to get on the phone and complain to a desk clerk at two or three in the morning.
By the way, I asked the desk clerk for a discount or credit and he refused. Thank you Yelp...it feels good to get that off my chest.

24/03/13 | Link | Rating: 2.0
206. Daisy M.
Background: Stay for one night w/besty. Didn't use much of the amenities, but did sleep...

I give this place 4 stars,
1.Pleasant stay-No complaints
2.Rooms were clean and up to date
3.Wonderful view of the bay
4.Priceline gave it to me for a pretty fair price.

22/06/11 | Link | Rating: 4.0
207. Elaine P.
We had two free Hyatt nights that were about to expire so we crossed the bay via BART and had a wonderful car-free weekend.  Upgrades included a balcony/bayview room, free Internet, and 2 pm checkout. (It does "bug" me that Hyatt charges for Internet, although we usually get it waived.)

The room was fine, perhaps a bit "tired" looking -- few cigarette burns in what was supposedly a smoke-free room.  If we had paid the full price ($350/night), I would have wanted more -- though I realize this is San Francisco.

I still love the look of the atrium lobby.  After all these years I still find it enchanting.  

We had two meals in the hotel restaurant/lounge.  Hard to tell where one ends and the next begins.  Drink pours were generous as were portion sizes.  Excellent tortilla soup.  Breakfast buffet may seem a little pricey -- but because it includes juice and hot beverage, it really is the best value.

As always we found the Hyatt staff friendly and helpful.  

Good location -- right next to the Embarcadero BART, cable car line, many restaurants in walking distance, plus the Farmers Market at the Ferry Building.

22/09/12 | Link | Rating: 4.0
208. matt h.
If you are a tourist, which I was, the location of this hotel is the absolute best.  You can walk across the street to the ferry building, which was one of my favorite places in the world, and all sorts of public transportation begins or ends here.  The room we had was great (1216), with great views of the bay, ferry building, and the bridge.  The "balcony" (doors that opened up) was much appreciated, and made you feel like you were really in the middle of the action.  The bed was very comfortable and the room was clean, but the bathroom layout is a little weird and the shower part could use some updating.  All in all an amazing choice for a weekend in San Francisco.  Only the most snobbish of hotel-goers would not be satisfied with the hotel and amenities.  

Also, they let us check in at 11am, which was very nice.  All the employees we interacted with were very, very friendly.  Very close to a five star review.

20/08/12 | Link | Rating: 4.0
209. Annabelle C.
Amazingly beautiful hotel, with fantastic views of the bay and incredible staff!  I was checked in by Natalie and she was so warm, efficient and gracious.  She gave us a wonderful room with a gorgeous view.  Also Ted at the front desk was very helpful, and Daniel and Jorge at the bell desk went out of their way to take care of us.  We had an exquisite breakfast at the restaurant in the lobby area which opens into the beautiful (architectural masterpiece) lobby.  Eddie and Antonio provided the finest of service, and the meal set us up for the perfect day.  Thank you to the entire staff at the Hyatt Embarcadero for a PERFECT STAY!!!!!!!!!  Oh, one last thing Tsering checked us out quickly and our bill was perfect.

22/08/13 | Link | Rating: 5.0
210. Franky P.
Lobby's view is fantastic. The front was under construction now so a little bit dirty. Can see the bay bridge from an angle. The a/c is a little noisy, have to shut it off. Otherwise would be 5 star.

31/07/13 | Link | Rating: 4.0
211. TracynSanDiego O.
Nice hotel. The lobby area is stunning with the streaming lights. The food options are limited since there's just one place to eat. The walls are thin; I could easily hear the people next door. All of the staff is really friendly and after sharing a pleasant conversation, the food/beverage manager had a bottle of wine, cupcakes and some fruit delivered to our room.

06/11/12 | Link | Rating: 3.0
212. Judie H.
We recently had a performance here and I was blown away by this hotel. I remember coming here when I was little...passing by after shopping with my mom at the Embarcadero Plaza.

I felt like a kid again just awed at the lights and amazing ceiling view of the room. I felt dizzy! Though it is really near the city street, when you are inside, you don't notice that at all. They've really maximized the use of the space as well.

After dancing we dressed and tried to go back down for the end of the event but the staff was so efficient that everything was broken down and almost gone! Bad for us, but very good if you're hosting an event here.

The little ones with us were super excited about the elevator. The deal was, to ride it a couple times up and down before heading home. At first I rolled my eyes but as soon as we got on, the childhood memories flooded. It was so fast and fun! Don't forget to jump at the very top and bottom hahahahahah...

12/10/10 | Link | Rating: 5.0
213. Max T.
I really like it, as location is hard to beat. The Regency Club is awesome. The espresso / mocha machine there makes coffeehouse quality coffee. The breakfast spread was so good, that I ate there every day. During dinner time the amount of snacks they put out, makes dinner optional.  Here is why its not 5 stars:
The massage chair in Regency Club was broken.
The car valet (if you do not use coupon) is $57 per day. I know that SF is expensive, but that's more than what it costs to rent a car.

17/08/11 | Link | Rating: 4.0
214. minna p.
YES! the parking is $50 + tax for valet. Which equals out to be $57/night. i know..absurd. BUT, the hotel is very pretty inside. The christmas lights they have up throughout the whole hotel is really a "wow" moment.
The people who work there are very generous and quick @ checking in/out. They referred some great near-by restaurants as well. Hyatt Regency is located in a great location. You are surrounded by some great places to shop and dine within walking distance.The rooms were clean and the big plus was their own small gym they offer for free to their hotel guests. Had a very pleasant stay here.

17/12/10 | Link | Rating: 4.0
215. Violet G.
Great location!  The room (king bed, standard) was a good size and had a great view.  The room was nice; it was clean and had a nice chair by the window.  The atrium was very pretty.  The hotel bar (Eclipse?) was unimpressive... slow service, limited selection, and overpriced, but I guess that's pretty typical!

20/08/12 | Link | Rating: 3.0
216. Diana W.
We've stayed here quite a few times both on business and just for fun.  Love the upper floors, each has a balcony looking over the Bay with great views of the ferry terminal and Oakland Bay bridge.  I love it there in the winter, you can see all the Christmas lights below, as well as throughout the city.  
I like that the hotel is walking distance to all the great stuff in Union Square, Chinatown and even the Pier.  (Since SF is a total walk around town...)  If you're into it, the cable car dead ends right in front of the hotel, you can grab it and ride up the hill....
Nice rooms, comfortable and pretty good size.  Great beds...

25/07/09 | Link | Rating: 4.0
217. Rahul P.
Woo Hoo... Love this place. Seriously, they have the best happy hours in the financial district. I used to work around here and have been frequenting this place for the last 2 years.

The ambience is really nice, I especially love the lighting and decoration around the Christmas season. The staff is nice and the happy hour menu is awesome. $3 for appetizers and select beers is amazing.

19/12/10 | Link | Rating: 4.0
218. John S.
$500+ a night doesn't buy what it used to.  Despite the hefty price tag, wifi costs extra. Outrageous.  Also hard to believe that, in a tech-centric city like SF, the only plugs for chargers are behind the bed, under the desk, or in the entryway. Lobby is unpleasantly loud and grating.  Room was a nice size, but an odd shape. I chose it primarily for the location, but I won't stay here again.

28/08/13 | Link | Rating: 2.0
219. Jacques S.
The room window opened on the 15th floor, so if you are suicidal, avoid this hotel.

One of the most interesting designs to a hotel I have ever seen, beautiful lobby.  One of the people working there was a little rude to me about talking on my phone in the lobby and was badgering me about what room I was in and where my room card was.  It was doubly as annoying because I was on the phone with a client.  It was unpleasant and irritating.  The rooms were nice.

03/02/11 | Link | Rating: 3.0
220. RoseMichelle M.
PROS: The inside of this hotel is GORGEOUS. I used to come here for dinner when Equinox was opened. I'm still saddened that they closed it down=( The employees here are extremely helpful and even when we were approached by a homeless man outside, the security were ON it before he was even able to talk to us.

CONS: $50 for parking? Luckily the valet guy told us that we could park across the street for free. And free is just up my alley.

13/10/10 | Link | Rating: 4.0
221. Liwei Z.
It is OK. The room is large, but a little old. Very cute lobby, when we got there, it was Christmas. They had very huge Christmas tree, and very cozy decorations.

21/12/12 | Link | Rating: 4.0
222. Steve V.
Was in town Monday-Friday for business. This location could not be better for the financial district area. I was in room 1110 and had a decent view of the Oakland Bay Bridge. It is right above a BART station. The only thing is that there is not much around here at night, but hoppin' areas are a short cab ride away.

The rooms are nice, with a flat screen TV and a little foyer area. Everything seemed fairly new and the service was good!

18/04/09 | Link | Rating: 5.0
223. Lina O.
wow i really loved everything about the hyatt regency. my girl friend and i took a small vacay up to san francisco a few weeks ago and stayed here. our flight was delayed three hours, so by the time we had gotten into SF, it was 1:30AM but we were still greeted at the front of the hotel. we checked in with no problems and our bags were already brought to our room. every single employee that we had come in contact with during the whole weekend was super friendly and helpful and made us feel like we were high class :)

our room was amazing. it was a suite, so it had a bedroom, living room, one and a half baths and a huge balcony. the half bath had a tv in the mirror which was pretty cool because you dont have to miss a beat while you're brushing your teeth or taking a dump :)

the location of the regency was perfect! we walked across the street to the ferry building to the farmers market. our friends came into the city by BART which the station was right across the away. taxi cabs are plentiful, with just a whistle of the guy in the top hat at the front of the hotel.

if you ever get the chance to have access to the top level of the hotel, check it out! it used to be a restaurant but now is a bar, and has a panoramic view of the whole city. it is really an awesome view.

i highly recommend the hyatt regency, if a room is available! :)

12/12/10 | Link | Rating: 5.0
224. Sherry G.
Visit the lobby, but stay somewhere else, unless you get an unbelievable deal on this place.  Too many good/great hotels in SF to spend money on this place.  Needs updating.  The bathroom is tiny with a tub like you find in a house from the 60's.  The shower head was fine for someone 5'5" or under, but I', 5'7" and had to bend to wash my hair.  The TV was a flat screen, but not HiDef.  The room stayed a steady 70 degrees, no matter what we set the thermostat at.  While getting ready to check out, housekeeping was knocking at the door @ 10:15.  Felt like we were being rushed out. Called the valet for our car, which we were told to allow 20 minutes during the busy time, but it took them 70 minutes.  I would have been happy to get some breakfast had I known it would take that long.  BTW, it costs $65 to valet your car, so you'd be better off parking it yourself next door for almost half the price (but no in/out priv.), but you can leave when you want.  If you can get a room here cheap, it's not bad, but not worth Hyatt prices.  They have a long way to go to catch up to the competition.  The Westin's in Union square are great for the same money.

08/12/13 | Link | Rating: 2.0
225. N B.
I booked this hotel on hotwire, not knowing which hotel I would get. I frequent San Fran regularly. I was pretty ecstatic to stay at the hotel and love the location of it. However, when I arrived, that's when things went downhill. This hotel should literally be a one star. First of all, parking in the city is expensive. I'm aware of this. Valet parking at this hotel is $61/DAY. Self park is $32/DAY. RIDICULOUS. It was almost as much as my room just to park at this dump. I would've rather stayed at a motel and gotten a free parking spot. Second, the room offers a dine in breakfast option and we went ahead and did this the first morning. Besides being overpriced like everything the Hyatt tried to get away with, the breakfast had a $5.00 delivery charge and 22% service fee which stated right on the flyer that gratuity was included. We accepted these charges and ordered anyway, but we were prepared not to double tip. The room service attendant was extremely put out when he didn't get a tip, which was already included! Ungrateful, greedy bastards! Wifi is $10/day and is extremely slow and the fee list goes on and on. I will NEVER stay here again and hotwire, with it's fantastical customer service would not refund me. They should be ashamed for their false advertising of getting a fabulous hotel at rock bottom prices when I got a rock bottom hotel at a "fabulous" price. I will never book with them again and what they don't realize is I have a zero-fraud liability visa card. Ha. Do yourself a favor, don't stay here.

18/12/13 | Link | Rating: 1.0
226. Lissa -.
You can't beat the location, especially since the metro and the cable car are right outside the door.

The bad thing is that the rooms surround the open restaurant and bar in the middle of the lobby, so you hear music and vacuuming even if you're in your room.

Also I hated the ugly concrete walls in the common areas and the ugly bathroom fixtures. I don't know if they gave me a handicapped room or if all bathrooms have handicapped access but it was quite unattractive.

On the plus side, the beds were nice and thankfully didn't find any bedbugs like a previous poster commented in their review.

31/08/11 | Link | Rating: 3.0
227. Mike W.
Maybe for the sake of nostalgia I stay here almost every time I go to SF (I've been staying here since I was a kid). I like the fact that I usually am there on a weekend and the financial district isn't crowded with the wharf-esque tourists. The architecture is unique and has a very open feel.

Last time I stayed I got a non-balcony room using the name-your-own price on Priceline.  As I recall I only paid like $90 per night for the non-balcony rooms. Retail rate here is around $200-300.

Big fan of Hyatts and this one specifically!  However I'm not a fan of the Hyatt in Union Square, definitely a step down compared with the Regency Embarcadero.

19/04/11 | Link | Rating: 4.0
228. Adam H.
Overall a Decent hotel with a Great location.

Strictly hotel wise, this place could use a little work to bring it up to par with some of the other 4 star hotels. Although mostly clean, it could use a serious deep clean and upgrade on some details. It just seems like it was upgraded in the mid 90's and hasn't been really cleaned or upgraded since. Granted the common areas are clean, its the details in areas in the bathrooms, uncleaned windows, etc that keep this hotel from being a solid 4 star location. The lobby area could use a major renewal because although it looks cool, it looks like it was from a 90's movie.

Also, if you are anywhere near floor level you will hear some noise from the street. All in all a good hotel at a great location next to the Embarcadero and the ferry building. Easy public commutes to anywhere in the city.  

If I were rating just the hotel, i would give it three stars but the awesome location with great views of the bay bridge and all easily take this up to four stars. I would recommend especially if you can find a deal on the room through priceline/hotewire/etc....

06/07/11 | Link | Rating: 4.0
229. Allen M.
I work for Hyatt so I decided to plan a little getaway and explore other Hyatts around me.  Not to far and not to close is the SF Regency location.  I must say that I am very impressed with this building! This was my first experience just going to a hotel without a bunch of friends and it made me feel like a boss haha.

Hyatt workers know whats up so I was put on the 15th floor XD (that's an excited face for you non-internet savvy peoples..) and had a bay bridge view.  So breath-taking staring out at the bridge, the tall buildings and the long strip of Market street leading into the shopping district.

The workers are exactly what I expected and more.  Tashi from the front desk was nice.  Both times I went to their "Eclipse" restaurant I was helped by this Filipino gentlemen (forgot his name and im pretty sure he's the only Filipino waiter there haha) and he just added more positive to my experience.  

I guess they are Jelly Belly themed bc there are huge, dangling jelly bellys from the ceiling and free Jelly Bellys at the front desk.  

Everyone from the Carport to the front desk to the restaurant and even to house keeping were delightful.  I'll definitely be coming back!

25/04/11 | Link | Rating: 4.0
230. M G.
This was our second visit to the Hyatt over the holidays.  Our first visit was December of 2011.  Again FANTASTIC VISIT!!!  The valet was nice, the guy at the front desk was funny and welcoming.  The room was clean, roomy and the view......outstanding!  Since it was pouring around dinner time we opted to eat at the Eclipse Lounge.  1/2 price specialty Christmas drinks and other drinks as well.   We had the burger...yum and the meatloaf sliders.....yum.  We also enjoyed a Naughty Elf and a Strawberry Lemon drop....also good.....the lemon drop, however was better than the elf!  The server was friendly, and enjoyable.   This time we got the AAA breakfast/room deal.  The breakfast buffet was really good.  Lots of choices!  Will comment on what we had: yogurt and berries, croissants, bagel, scrambled eggs, quiche (my girlfriend LOVED this), and cheese.  ALL of what we picked was really good and fresh.  Both mornings December 24 and 25 the service was awesome......our waiters and the host were great!  The decorations again this year were amazing.  Something you really need to see to believe!  The little snow village was an added touch this year and we LOVED it!!  We checked out on the 25 and the front desk lady was nice, and the car was waiting for us when we got outside.  Also, the room has a coffee maker but they do not just give you coffee but a variety of teas as well.   We have decided that whenever we are in the city this will be the place we stay.  Thank you Hyatt and all the employees for a wonderful stay!!!!   PS...again the Hyatt has the best beds.....it truly is hard to get out of them ...............

26/12/12 | Link | Rating: 5.0
231. Wendy K.
Agree with the previously noted positives and negatives.  My own personal notes...for my upgraded room...The bathroom is SO small you couldn't squeeze a fart in there. Oh, and btw, the toilet paper is CHEAP.

03/12/12 | Link | Rating: 3.0
232. Mike C.
When thinking about New Year's in San Francisco, I only think of you... and the great parties of years past.  With your beautiful lobby atrium, unique entrance, see through elevators, and numerous ballrooms and meeting rooms, you were the perfect party host for ringing in the New Year.  My first party here was in the late '80's and, ooooohhh, how sweet the sounds of Pride and Joy, Dick Bright, and other local musicians.  On top of that, how about listening to Michael Erickson in the mix ( mixcrate.com/mix/4397/Mi… ) when he was jammin' on KMEL or KSOL in another room... And yes, Renel was just a young 'un then.  
The memories of the serpentine line from the ground floor taxi stand up the series of escalators to the main lobby.  And at midnight, armed with party favors and donning our New Year's hats, the huge balloon drop from the ceiling downwards.  Yes... it's a Happy New Year!
On one particular year, we stayed in a room as part of a package which included a buffet brunch the next morning.  You know you're part of a hip crowd if Jeffrey "Hack Man" Leonard of the Giants is dining at the next table!  Yes, it was a five-star event at the time, but, unfortunately, these events seem to be only a thing of the past (minus one star).  As my last 2010 review, wishing everyone a Happy New Year!

31/12/10 | Link | Rating: 4.0
233. Faisal L.
I am at the Hyatt Regency now and I have to say, I am impressed. The atrium inside is a brilliant sight, with long strings of grand lights running from the 14th floor down to the lobby. Away from the holidays when the lights come down, they have a fountain that draws the attention.

The bar/lounge is in the atrium, in the center of all the action. Comfortable lounge chairs and tables look inviting as you walk through the atrium. Away from the holidays when the lights come down, they have a fountain that draws the attention.

Rooms are large with a flat panel TV, ample desk space and a reading area. Bathroom is a little small, but I love that they put tooth paste in my room.

The hotel decor, from the lobby to the room is very contemporary.

Located in the center of all the action, and ideal for business travelers, I definitely recommend this hotel for your business stay in San Francisco.

10/12/09 | Link | Rating: 4.0
234. Rachel H.
I am writing this review at 8:15am, after having been awake for over an hour on a Sunday morning, because Hyatt gave us a room directly over the Race for the Cure podium! Now, I used to participate in this race in another city for many years so I support the cause, but it is so loud in our room now that we cannot even hear the TV at the highest volume setting. Our room was VERY expensive, but we feel like we are worth it and never hesitate to pay for a great hotel room. We called the front desk and they basically said "so what". They offered us a coupon for breakfast. They had to know about this event, and they were obligated to tell us at the very least and at best they should not have put us here. Also, they really need to update these rooms. The vanity in the restroom is splintered! All of this aside, I love the lobby area and the location is great if you are heading to a ball game or out on the town. However, I'll never stay here again. Honestly, I wish I could put a sound recording of the noise level in our room at this moment with this review.  Unreal!!!!

09/09/12 | Link | Rating: 2.0
235. Kelly D.
A very nice, very clean four star (yet five Yelp stars!) quality hotel within walking distance of the Ferry Building.

Very close to One Market if you're here for  Autodesk or someone else at Spears building.

Staff was very helpful and bent over backwards to make a very hurried checkin go well.

Rooms are medium sized if you're from anywhere but San Francisco or Europe, large if you're from SF, lol

02/12/11 | Link | Rating: 5.0
236. Mia S.
I stayed there for 10 days during Thanksgiving.

The view from my room was really nice and I was lucky enough to see the Xmas lightning and the fireworks. The lobby was decorated with lights and Xmas tree.

The location of this hotel was pretty good. There is a bus stop right in front of the hotel. Parking was a bit difficult as anywhere in this city and the valet parking was quite expensive.

The only little disappointment was that the maid didn't change the sheets even if i put a note on the bed saying "please change the sheets"...and I had to call the room service to hv her came over again.

Other than that, I'm very content abt the hotel.

01/01/10 | Link | Rating: 4.0
237. Claude F.
If you have to fly out to SF for HR business (or any other type of business) stay here! And stay often!!!
One of the best Hotel experiences I have had in my life!  More then making up for a totally sucktastic trip.

Rooms are luxurious, modern, immaculate, spacious (because size matters) and -most importantly- Green! (Though not Red. Sorry UNITE HERE! But you guys know I got nothing but love! So pleeeeease: keep it down! Thanks!) oh...and beds are Comfortablelicious! (Nothing like a good night's sleep when stressed for a full service attitude adjustment)

Views from rooms are just breathtaking (note: ALWAYS ask for a room on 14th to the 17th floor)

Eats are Fours stars. But the fruit (fresh and delectable!!!!) is 5 stars (but then I could live on Froyo and fruit anyway...so its all goooood..and yummy)

The service is Superb! Long on Californian indefatigable upbeatness! Short on New England Style Dourness (which I have become waaaay too tolerant of)

The Atrium..... Wow! Just Wow!!!! (Did I say "Wow"?) Where's is my camera? Who took my Camera? Was it the groping airline security people? Naaah...must have eaten it on the air plane.

The location is yelp-ideal for "curiosity killed the cat "people, like me! Right near DELICIOUS San Frantastic food and wonderful things to see and do and experience!!!

Fitness room is the Best of any hotel I have ever seen! (And I am usually biased towards the outdoorsy stuff)

And if you are drinker, you will love the bars (I am told)

Unlike ALMOST all Boston Hotels: REALLY convenient if you fly in! Which is great if you don't want the trip from the airport to be like another trip in it self (which is always a major MAJOR stinkeroo)

My only complaint: WHY DON"T WE HAVE HOTELS LIKE THIS IN BOSTON???  Even our best (and most ridiculously expensive) ones are always lacking in the one thing to make your guests stay perfect: Friendliness!!!! Maybe it is the whole lack of sun thing and long winters... But come on Boston Hotel people! Learn the lesson the staff at the Hyatt have learned:

It's nice to be important, but it is more important to be nice.

(works pretty good as a rule for everything in life! Try it out! You have nothing to lose but your meanness!)

15/05/11 | Link | Rating: 4.0
238. Sandra L.
Awesome!! The architecture is beautiful The Hyatt Regency Embarcadero is in a great location.The BART station was right next to the hotel, less than fifty feet away.The Ferry Building shopping area was across the plaza, and the Embarcadero Center shopping mall was next door. Everything was so convenient. Great view of Embarcadero form room beautiful night view of Bay Bridge from window at the end of the floor.

14/06/13 | Link | Rating: 5.0
239. Pedro J.
Very nice stay, got a great deal at priceline.com , the ambience at the hotel not great but there's lots to do and visit withing walking distance or there's always the trolley,buses and taxies, parking expensive $35 per night.  Kid's and wife loved the stay, it's San Francisco and downtown for the price of about $140... Great!

11/02/13 | Link | Rating: 5.0
240. Allie A.
Can't beat this place for its fantastic location and service.  We upgraded to one of the upper level rooms that allow you access to the VIP lounge that allows you to munch on snacks and drinks.  Well worth the extra few bucks.

The hotel staff - from the bell boy to our assigned "room attendant" - were very attentive.  And the beds..... heavenly.

The room itself was not huge, but extremely high end.  No chintzy plastic cups here!

We saved some money by parking at a garage a few blocks away since valet was so expensive and we only had small, overnight bags that were easy to transport ourselves.

14/01/10 | Link | Rating: 4.0
241. Leah B.
The location of this hotel can't be beat.  The room was fine, and I would have stayed here again but my check in experience wasn't great. We arrived late morning on a Friday so we thought we would go to see if the room was ready... Just in case. If it wasn't we planned on checking our bags and heading out---no big deal. We were allowed to check in but only after a few annoying and unnecessary comments from the front desk. Bad customer service from the start.

13/03/13 | Link | Rating: 3.0
242. Patrick O.
The hotel itself is AWESOME.

Things I had happen.

1. Bedbugs, yep, you heard it right folks, I got BEDBUG bites all over me from the hotel (no friggin bueno).

2. They double charged me for internet (also no bueno)

That's my one star review, which easily could have been a 5 star review but, the luck ferry decided to take a dump on me that weekend.

27/04/11 | Link | Rating: 1.0
243. Phillip H.
Nice rooms. Beautiful lobby. Restaurant food was good.  Location was great. We were able to walk to Chinatown. Then later walked to fishermans wharf. I was a little disappointed in the restaurant and snow machine. They tried to have snow but it was not great. The restaurant had low quality wine glasses and was dirty.

29/12/11 | Link | Rating: 4.0
244. Genevieve B.
We got this hotel on Hotwire for super cheap! The website boasted it had the world's largest lobby and make no mistake - it's cavernous! We asked for a room on the top floor which was nice. As San Fran is full of amazing restaurants, we didn't eat once at the hotel but they offer locally sourced, organic food which is always a plus and it looked delicious. The location is key. Close to the water, bus and train lines - this hotel allows you to see the best of the city easily. Room was a good size, lots of storage for an extended stay. One complaint I did have was the water was out for nearly an entire day for maintenance which meant we had to go out that day without a shower and the hotel didn't offer a discount or credit. Outside of that, staff was friendly and courteous.

31/12/12 | Link | Rating: 4.0
245. Muffin W.
The room was very nice, the balcony was HUGE, practically a room all it's own, and I love that there's a big ledge so drunk people don't fall to their deaths

I booked a "Bayview" room, but the view was more half bay half city.  That was still more than great, I got a straight shot of Coit Tower and the peak of the Transamerica Pyramid, but it wasn't what I expected.  

There was one huge pain in the butt.  The elevators.

This was New Year's Eve, so everyone and their mother was at this hotel.  It's a huge place, and there is only one elevator bank in the whole building.  So for like a thousand people, there were only 5 elevators.

On top of that, you need a key card to operate them.  That wouldn't be so bad if they worked consistently.  Or if there weren't 20 people trying to get in at the same time that you're fiddling with the finicky card slot.  

I'd stay there again, and even recommend it to others, but probably not during a busy holiday like NYE.  Next year I'm going to the Hilton in Union Square.

02/01/12 | Link | Rating: 3.0
246. Mike P.
Do not stay here. There were large holes in our bathroom door. The staff is rude, on each and every level and to boot their bellman broke some of my work equipment. Lovely.

The rooms look no different than a Comfort Inn and they charge $10 for 24 hours of 1MB of internet connection.

05/09/11 | Link | Rating: 1.0
247. Michelle L.
Didn't have the room ready by 6:30 when we got there. To compensate us, we got two free drinks and free breakfast - that helped. Parking is $66! Said they would call us when the room was ready, they never did. We had to go up to the desk again and ask. By 7:30 we got into a room that was not worth the price.

19/02/13 | Link | Rating: 2.0
248. Shiho F.
I've stayed here before and enjoyed it and had even a better experience this time around in a 2 bedroom suite (actually 2 rooms joined together by a door) on the 10th floor.

This place always reminds me of the Luxor in Vegas, not so much from the outside but once inside just look up and you will see why.

The lobby is decorated with fun draping sheets of lights among other random thing like big floating Jelly Bellys as well as some on the ground level. I wasn't here when my party got noise complaints (well deserved I'm sure) but customer service was not bad except for the Lost & Found which is only "open" or available during certain hours - lame and strange.

13/04/11 | Link | Rating: 4.0
249. Mike V.
I've put up several family members here over the years and it often shows up on the sales websites like hotwire.  Make sure they get a room facing the plaza (with a deck/sliding door hopefully) and they'll love the view and the fresh air.  otherwise, three stars, the rooms are a little dated otherwise. The service however is solid.  As for the gym, it's got a few machines and free weights and some yoga-ball-type items, along with your expected assortment of cardio machines, and a huge flat screen.  not bad for a hotel gym, especially with the cool wet towels for a post-work our wind-down.

19/10/11 | Link | Rating: 3.0
250. Kelly M.
What a view complete with a staff who knows the hospitality industry. We will be back here for sure.

27/11/12 | Link | Rating: 5.0
251. Natalie L.
I was here for a quick one night stay for a conference. The staff was extremely helpful and attentive. The location was great. Starbucks and a few other quick bites were across the street. The bed in my room was a little hard for my taste but the the room was clean and nicely decorated. The only negative was waiting a long time to get my car from valet, took at least 15 mins.

05/08/12 | Link | Rating: 4.0
252. E R.
I booked a room for my parents here to celebrate their 46th anniversary at the end of August. I wasn't so thrilled with the view from the first room so I upgraded to a Bay View room.

I was even less impressed with this room and went back to the desk to get another City View room. They refunded the upgrade charge without question and booked another room with a beautiful view of the Bay Bridge.

The Hyatt staff was incredibly polite and understanding of my desire to give my parents a nice experience even though I probably annoyed them with the room changes.

My parents had a wonderful visit! We walked to and from AT&T park for a night game, I easily caught a cab home from the front of the hotel, and they had a great breakfast at the restaurant the morning. This is an expensive hotel but it's worth it. The staff and service is first class.

I highly recommend.

14/10/11 | Link | Rating: 4.0
253. Art M.
The hotel is in a great location.  It's right off the Embarcadero and a short walk from the Ferry Building, the Financial District, Chinatown, Union Square, and SOMA.  It's right next to a BART/MUNI station and the California Street cable car line.  The rooms are of a decent size and clean.  Also, they give you a real newspaper, The Wall Street Journal, not USA Today, in the morning.

On the other hand, the room I was in was a bit worn.  The bathtub had several stains and the furniture was a little dated.  Wi-fi costs extra ($9.95/day for 1 Mbps and $14.95/day for 5 Mbps).

26/06/11 | Link | Rating: 3.0
254. Jason S.
Nice location but hotel is falling apart. Shower did not drain, fan made a terrible sound all night and it took the repair guy 3 calls to come.

31/07/12 | Link | Rating: 2.0
255. Susan D.
What a great stay I had!  (Yoda style, man.)

I paid $199 for 1 Saturday night.  Plus, I paid an extra $15 for each e-standby upgrades.  With the upgrade, we got to check in at 10 am and checked out at 4 pm (soooo worth it).  They didn't honor the yelp free validation deal though, which blew.

Room was nice.  1 king size bed.  Regular bathtub.  On 10th floor, so I didn't hear any of the protestors.    Windows do open up, in case you're wondering if you can fly.  (You can't.). Window washers around 10am, so don't walk around naked with the blinds open.

Complimentary gym, which was a nice.  It had bikes, treadmills, elipticals, weight machines, free weights, and a tv.  Wifi was an extra charge, and there was a restaurant/bar at the hotel.

Location was awesome.  Bart stops right in front of it, so we took the Bart to/from Oakland/SF airports.  Takes about an hour each way.  Walgreens and Starbucks right across the way.  We walked to Chinatown and the pier.

Overall, good place, but a little too pricey.

23/10/11 | Link | Rating: 4.0
256. John S.
This is one of ten hotels on [CONTENT CENSORED BY YELP].*  (More information is available at [CONTENT CENSORED BY YELP].)  Judging purely from the overall opulence of the hotel and the fact that it always seems to be buzzing with activity whenever I'm in the area--and walking around inside the atrium--I would say they probably have [CONTENT CENSORED BY YELP].  Until that happens, I'll avoid staying at this hotel.

And just to make sure that this review doesn't get taken down by some ridiculous flaggers,^ I will point out that I've stayed here at least twice. The rooms are nice.  The inside of the hotel is beautiful, although it's a little bit complicated to get from street level to the atrium.  Almost every time I'm here, I get lost for a few minutes.

Yea for nice architecture.  Yea for being right next to the beginning of the California cable car.  Boo for [CONTENT CENSORED BY YELP].

*This is a re-posting of sorts of a review that Yelp, in its infinite wisdom, removed.  I have redacted, CIA-style, the offensive content.

^I guess that didn't work; see my footnote above.

11/06/11 | Link | Rating: 1.0
257. Charles M.
We stayed at the Hyatt Regency during the Bay to Breakers weekend. They were the host hotel and gave us an amazing rate of $249 a night. Which is quite reasonable for SF. The location is perfect! Across the street from the Ferry Building which in itself is a great destination. One of the cable car lines in right outside the front door as is Bart. The front desk gave us an amazing 14th floor room that has sliding doors that opened onto Market St with a view of the Bay Bridge. The bed is soooo comfortable! They provide very nice toiletries including toothpaste! Slippers, robes, extra blankets and pillows in the hall closet. As well as a safe, iron, board and hair dryer. We loved staying here and will be back!!

20/05/13 | Link | Rating: 4.0
258. Tracy J.
Beautiful interior and lobby. Very clean!  Rooms are comfy and spacious. Bathroom is somewhat disappointing. Reminds me of my starter house extra bath. Staff has been very nice. Be aware of all the extra fees!!  $61 to park per night with no real alternatives. No pool, which would've Ben nice, but I would recommend still.

27/01/13 | Link | Rating: 4.0
259. Becky H.
Service was okay, nothing special.  Way overpriced though.  The lobby is impressive, but the rooms are very dated, carpet and wallpaper stained, bed/mattress was old.  Breakfast was included on the business plan, and the buffet was great.  Definitely not worth the money and would recommend the Harbor Court, Griffin, or Marriot which have similar prices, but are much nicer.

25/10/12 | Link | Rating: 2.0
260. Natalia C.
Loved the inside of this hotel, the lobby won a world record for being the largest ever, so structural and beautiful. The elevators are trippy, you can see everything as you ride up to your room.

The rooms are spacious, the bathroom was roomy, they use Portico products which smell amazing.

We were on the 11th floor and even though our view was not of the Embarcadero, it was just as pretty to see the Financial District in full swing.

The Concierge was helpful and it seemed always clean and pretty.

What I would have loved: a robe in the room, but I guess I could have requested one if I really needed it. I wish internet was free - come on ppl. it's like 2012 is it that difficult to offer this one essential thing without paying?

I didn't eat in the hotel, but the Embarcadero was a block away, and on Saturday we went to the Farmer's Market which made the trip worth it; there was a little of everything, I even ate kale chips and eggplant quiche...

Overall great experience, very pleased, would definitely go back.

17/01/12 | Link | Rating: 5.0
261. Eric R.
A very nice hotel, just not for the amount it costs. There was nothing about the hotel that makes it worth the price.
Pros: comfy bed
         Nice rooms

Cons: roomservice ends at 11:00pm
          Nothing within a short walk is open late
           Way to expensive

26/10/10 | Link | Rating: 2.0
262. Andrew S.
Beds are comfortable

Bartenders make strong drinks

Interior Design and Architecture is stunning.  The lobby is quire extraordinary.

Great for a conference -- many rooms.

Catering at conference events was awesome.  

Various cool places to see within walking distance.

27/06/10 | Link | Rating: 4.0
263. Larry V.
Beautiful, well maintained hotel.

The service is always very good, and the hotel is very well situated in San Francisco. The rooms are very well kept, and overall the hotel has some very good amenities (fitness area, bar/restaurant).

The lobby/reception/bar area is wide open, and is very picturesque. Will try to stay here when in SF.

09/05/12 | Link | Rating: 4.0
264. Anita H.
- INCREDIBLE
Eclipse food was outsanding!
brandt farms natural flat iron steak salad
chicken tinga quesadilla -
oaxaca cheese and chipotle salsa

19/04/12 | Link | Rating: 5.0
265. Mike Y.
Very, very pleased with our stay.  I booked award travel and they allowed my wife and I to stay in a Regency Club room overlooking the Bay for three nights.  Excellent customer service all around.

27/01/13 | Link | Rating: 5.0
266. Nerick M.
This was probably the nicest and most comfortable hotel I've ever stayed in.  The lobby was extravagantly decorated for the holiday season and just added to the ambiance.  The rooms are well insulated from noise and any coldness that might be flowing in.  I was at a catered event held there, and the staff brought their A-game with them serving up great food and hospitality.  Located across the street from the Ferry Building on the Embarcadero, you'll have close access to good eats.  I'd recommend staying here for a night.

06/01/13 | Link | Rating: 4.0
267. Anonymous F.
I'm not sure how else to vent my frustration so I'll do it here.

Hyatt protesters: I hate you all. You have been protesting for 3 years. Either you're unreasonable or ineffective. I don't know or care which one it is. I have to listen to you night after night as I work in the Embarcadero, and I don't see why I, and all the other people in the area, are being punished because you can't work out a deal. I don't make your lives miserable when my job sucks. Deal with your sh*t and leave the rest of us out of it. Or spend these days looking for another job. It's not as if you're a West Virginia coal miner that can only fight oppression through unionizing. Any sympathy I might have had for your cause three years ago is officially gone.

12/09/11 | Link | Rating: 5.0
268. Stephanie T.
So in short...I hate this place.  

Hate is a strong word, but it is s really bad place.  Now I'll disclose that I work for a hotel company so I know what good is, and this place...it ain't good.

So first of all, you have to go up two escalators to get to the front desk which, if you're carrying heavy bags is a real pain in the ass.  The lobby is so big and vast that it lacks warmth and personality.  The biggest thing that bothers me is the lack of light.  This place is dark, like there isn't a lightbulb higher than 40 watts.  Check in is east enough, but nothing exciting.  No smile, just business.

Now back in the day the glass elevators there were the shiznit, but now they are old,dark, and dated.  Like a hot girl that is now middle aged and has sun damage and looks pretty worn.

The room also are dated, but they are odd.  You can tell that ownership put some money into it, but not much.  Picture the guest room at your grandparents house...dark (only one lamp worked) bad furniture, and a bathroom built in like the 70's.  Then you see all the gifts you bought your grandparents for Xmas  in the room  like a flat screen with no HD, so picture quality is horrible, and an ihome. These technologies looked out of place in such an old room.

Lastly this place has the audacity to still charge $9.99 per 24 hours for internet AND if you would like to use the honor bar as a fridge they charge $30.00 a day.  Sorry but this place has no business charging extra fees when at bare minimum they are not providing the level service, amenities, and technology that most hotels at the same price point provide.

Bottom line, there is better...far better hotels in this city and your money is better spent elsewhere...unless you actually *like* staying at grandma's.

01/09/11 | Link | Rating: 2.0
269. Amy W.
This hotel is beautiful!  My first impression wasn't good, but everything after was great!  let me explain...

The bad part:
When I got there, the valet service was a mess & we waited about 35-45 min just to get temporary parking so we could check-in.  I decided to go check us in while my BF parked and I was rudely spoken to by a "door guy".  He asked if I was a guest.  I said yes.  he said something else in a thick accent, so I opted to ignore him & move on.  He followed me in & yelled, "Miss, may I see your room key?!?!"  I responded loudly, "Do not yell at me, I am a guest & am checking in"  Thus I did not yet have a key.  The thing is, I do not look like a criminal or gang-banger or trouble-maker, so I did not understand his persistence or hostility.  This was VERY annoying, but after shaking this jackass, everything was wonderful!

The good parts:
My BF told the reception desk clerk about the idiot door guy & he apologized & upgraded us to a suite with a scenic balcony.  It was lovely.  Once my nerves were calmed again, I noticed the beautiful decorations of the lobby- cascading lights, waterfalls & artwork everywhere!  The rooms (we had friends checked in so I saw 2 of them) were also great!  Comfy beds, spacious, well-decorated, & clean.  Only thing missing was NO BATHTUB!  I usually enjoy a relaxing bath while on vaca or in hotels, so a bit disappointed by this.  But, I must say this hotel surprised me- in a good way.  I thought The Westin had my favorite rooms & lobby in SF, but I think The Hyatt has won me over.  Location is also nice, with views of the Bay from our balcony as easy access to everything!

A word of caution:
As with all of SF, parking is over-priced & not included in room rates.  Better off parking in a nearby garage (will save you $20-25 easily)!

I RECOMMEND THIS LOCATION HIGHLY & suggest checking after the rush between 3-6.

06/02/12 | Link | Rating: 4.0
270. Tiff C.
The balcony suite is a favorite.. very spacious and can fit TONS of people.. the staff here at the Hyatt are very reasonable and extremely nice. The hotel is pretty huge and I love that the rooms we get always face the ferry building.. so pretty. Love this hotel!

28/02/10 | Link | Rating: 4.0
271. San N.
Location - You simply cannot beat the location!  It is in the heart of the financial district, and within a short walking distance to everything, including the Ferry building. It's one of those hotels that has great energy.  Tons of business travelers and tourist alike.

Parking - There is a parking structure about a half a block down which charges only $32/night.

Service - The concierge was AWFUL. I stood there with three people working the concierge desk and none of them acknowledged me although I was standing close enough to touch them.  Aside from that, front desk and valet were awesome!

Pros-
1.  Great views.
2.  Outstanding location in the Embarcadero.
3.  Many elevators so the wait was never long.
4.  Standard amenity: huge safe, full size blowdryer, fridge, Portico white ginger products.
5.  Pretty quiet. We were on the street side and closest to the elevator but didn't hear too much noise.
6.  Lots of energy.  The hotel was busy at all hours.

Cons-
1. Expensive parking.
2. Soft beds and flat pillows.
3.  TV problems.  We had to keep pushing the power button several times before the TV would remain on.

02/11/12 | Link | Rating: 4.0
272. Richard G.
There's a lot to be said for being able to visit the City and stay at this place as your base of operations. The cable cars and several key Muni lines terminate here; a lovely skating rink is right next door (along with perhaps the ugliest public sculpture in American history); the Ferry Building and the Embarcadero are an easy walk away.  Boulevard restaurant is a block away. You're in the middle of everything. Prices fluctuate depending on the season; typically you can probably get a decent room for $180 or so a night, which entitles you to a decent king-size pillow-top bed, a nice flat-screen with basic cable, $10-per-device Wi-Fi (still a ripoff beyond belief - DO NOT bring a WiFi-only iPad here), and, possibly, a lovely view of the bay and tons of shopping nearby. The room service food is actually strikingly good. The Christmas lights display inside the building is stunning. Go see it if you can.

But I think the best part of the Hyatt Regency is the people working there. The bellhops, carhops and front desk people are just great. I strongly recommend bringing a good supply of $10 bills and distributing them liberally where appropriate. It seems excessive, but these folks really work hard and are unfailingly polite and kind. Really made our stay easier because I was able to reciprocate, and because this is a corporate hotel and the working people there are in constant fights with management about pay and benefits I have no problem being generous - especially when they really seem to give a crap about you having a good stay there. The people working at Hyatt are superb. I had a nice chat with the bellhop about a tragic accident he had that put him out for a year and we talked about how difficult it is to stand out there all day and do what he does. Perhaps because you're in the City, the human element still comes out here if you handle things right.

So yeah, I like this place. We'll be back.

18/12/12 | Link | Rating: 4.0
273. Theresa S.
I had a great stay at this Hyatt. Everyone was so friendly and it made me enjoy my stay even more. Of course it's a bit pricey but it's ok to indulge one in a while. I love how convenient it's location is to the pier.  We will definitely stay here again.

27/03/13 | Link | Rating: 5.0
274. Dan T.
Excellent location. Walking on the Embarcadero, shopping within minutes, easy transportation access. Nice rooms - love the Balcony Bay View Rooms! The holiday season brings ice skating outside, Christmas village & "snowfall" inside.

20/12/13 | Link | Rating: 5.0
275. Heather H.
Oh Hyatt... I had such fun with you on my Honeymoon in Kauai. However, settle with your workers already! I'm done dealing with you, since I feel like a total asshat crossing the picket line.

I used all my points up at this hotel, and have none remaining. I suppose now is the perfect time to pick the next loyalty program at a different hotel.

(End of Hyatt rant... onto the hotel experience.)

Like I said, I used points for my stay. If I had paid for the room, I think I would have felt ripped off. For the prices they charge, it just wasn't worth it. They also tried getting us to upgrade to a "balcony room" for $40 each night. Um, no. I used points so I wouldn't have to pay.

This is an older property, and while sitting right next to the Ferry Marketplace building, it gets pretty old fast. They have the typical tourist trap street entertainers all around this area. Yeah, I get it Mr. Violin-man, you want some tips. But it's past midnight and I have to get up early the next morning to go wine tasting. Can you please shut the ef up?!

I suppose all in all the rooms were alright for a place to sleep, although my biggest complaint, while this may seem silly, the bathroom faucet was so old, in order to get the water to go on or off (either the hot or cold side) you had to wrap the knob with a towel and turn it. Really Hyatt? With all the money you're saving on your labor can't you invest in working faucets?!

I've stayed at the Fishermans Wharf property years ago, and from what I recall, that property was much nicer, I just hate that location. This one was ok, the Bart is directly in front of the hotel, so it really was convenient to and from SFO.

I wouldn't stay here again, and recommend you look for a better place to crash.

14/10/11 | Link | Rating: 3.0
276. Terri V.
Expansive hotel with the open lobby and glass elevators. This hotel is a good hike or taxi ride from Pier 39 and Fisherman's Wharf. (though I like this hotel better than the Hyatt at Fisherman's)

Rooms were clean and quiet. Staff was friendly. Beds were comfy. We had a view of the bay with a balcony (though the door wouldn't open to the balcony). Coffee pot in the room was nice. Parking was $50 + a night. Welcome to San Francisco!

05/04/12 | Link | Rating: 4.0
277. Ellen J.
After reading the various reviews that ran the gamut from shabby to chic, my husband and I had some trepidation about staying at the HR San Francisco, but we were pleasantly surprised that despite the fact that the rooms (and the non-atrium hallways) do need a total makeover, our stay was one of the best we have had in a long time at a Hyatt Regency city property.

First of all, the location can't be beat! The BART, muni, and cable cars are are just a few steps out the front door. If you are flying in, there is really no need to rent a car and pay exorbitant prices for parking as the Hyatt is within walking distance to major attractions, or easily accessible by public transportation or even taxi which is also cheaper than parking. The Ferry Building Marketplace is just outside the back door of the Hyatt and from there you can walk the Embarcadero to Fisherman's Wharf, Pier 39, etc.

I will not go into great detail about the rooms as that has been reviewed over and over again and beaten like a dead horse. Plans are in place for a renovation soon, so stay tuned! There is no doubt in my mind that the room reno will put the Hyatt on par with the better properties in SF so most likely it will have increased nightly rates to go along with its superior location. We had reservations for a balcony suite and upon check-in, we were assigned to a suite on the 16th floor. It had an awesome view of the Ferry Building, the bay, the holiday ice rink and Treasure Island. Unfortunately, the bathroom was tiny. We were expecting a suite with 1-1/2 baths, so we called the front desk and they moved us to the same location on the 14th floor, and it had the same incredible view. It had a large bath with a separate shower and tub and a half bath that seemed to be larger than the standard bathroom in the originally assigned suite. If you are expecting the 1-1/2 baths, ask the front desk so you don't have to switch.

Some noticeable things in general . . . the vents needed a major cleaning and the toilet seats needed to be bolted or re-seated as they moved a little sideways every time we sat on them. TV is not HD so the picture was grainy and distorted on our screen. And, at least in our suite, they could have had an outlet closer to the desk, but one call to the front desk and we had an extension cord within minutes. Seriously, these were minor infractions that didn't deter from our overall satisfaction with our stay.

Service was impeccable from the entire staff . . . the doormen, the front desk personnel, and housekeeping. But of special note is the Regency Club staff, particularly Steve, who managed a huge holiday crowd of mostly families with small children in a most gracious and professional manner. Should you have the opportunity to book or upgrade to the club, it is worth every extra penny -- the service, the view, and the food.

Great service, great location . . . I can't wait to write my five-star review when the rooms are renovated!

29/11/12 | Link | Rating: 4.0
278. Paul E.
We stayed at the Hyatt Regency for a family vacation Aug 2012. We booked 2 rooms and were upgraded to the 17th floor, with magnificent views of the Bay Bridge from one room, and the waterfront and Ferry Building from the other room. Our rooms were modern and clean, if oddly shaped. The sleeping quarters were not large, but there was enough room for a desk, large TV (on the wall) and a sofa/chaise. My parents lucked out and got a room with a huge balcony, complete with deck chairs for lounging.The bathrooms were roomy, and the kids loved the tv screen embedded in the bathroom mirror. There was an iPod dock for charging our phones and plenty of spare outlets (at desk level) for charging the rest of our electronic gear. I can't tell you how many times at other hotels I have had to move beds or dressers hunting for an outlet in which to plug my computer or phone charger. The only problem with the room is the lack of a digital thermostat. Getting the room the right temperature using a hot/cold switch and some fan settings is a bit antiquated in this day and age.

The Regency Club on the 18th floor has amazing 360 degree views of the city, and they really put out the spread for their club members (continental breakfast, afternoon snacks, dessert in the evening, massage chairs, board games and free wi-fi). I wish the Regency Club still revolved, but I was told that they stopped that some 5 years ago.

The location was right in the Embarcadero, which means the Ferry Building is right across the street; the Bart stop is also right across the street; and the cable car stop is just outside the lobby. So we were essentially able to use the hotel as a home base from which to see the rest of the city.

The lobby is cavernous. We took plenty of photos of the large sculpture and hanging lights inside the space. The kids were happy to find several hands-on exhibits from the Exploratorium. They couldn't get enough of those. The only drawback to the amenities was the lack of a swimming pool.

The staff was unfailingly polite and helpful, from check-in to check-out. We had a little hiccup with access to the Regency Club, but we were able to iron all that out quickly and efficiently. Staff can really make or break a hotel stay, and I thought the staff at the Hyatt lived up to the hotel's star level (and then some).

07/05/13 | Link | Rating: 4.0
279. Katherine B.
I've been wanting to stay in the Financial District and got a great deal on the Hyatt via Hotwire. The hotel is located just a block from the Embarcadero and the Ferry Building, and within walking distance of shopping and other nearby sights.

The bed was cozy and we had a great view of the Bay Bridge and the city. The parking is pretty pricey - $57 per night, but there are lots nearby. The room was clean and the shower had great water pressure - always a plus in my book! And I know I'm spoiled, but for the price, I wish there had been an in-room coffee maker. Not a deal-breaker though.

Warning - if you are scared of heights, this is not the hotel for you. Once you make it to the front desk on the second floor, you take a glass elevator to your floor, then walk to you room by way of one of the narrowest corridors I've ever encountered. The glass doors in the bedroom open and do not have any type of screen, so the only thing that was between me and 9 stories below was a concrete barrier. If you have kids, opt for a lower floor.

13/02/12 | Link | Rating: 4.0
280. Danielle M.
Ok, thought it was worth an update since when I wrote about my problems here somebody actually contacted me to try and make things right! I felt a lot better, even though I was leavingthat day they seemed to really want to fix their mistakes which was really cool:-)

18/05/12 | Link | Rating: 4.0
281. Michelle T.
I have stayed at this hotel twice. The price for that parking was the main they did not get better ratings and the noise level in my room. Also, my husband sent me roses......this is the part where you are suppose to say, "aaaawww, how sweet".....I had checked out of the hotel and they never told me at the front desk that they had arrived. He was trying to surprise me, but ended up having to tell me and I had to turn back around to the hotel to pick them up. For all of the hassle, I gave them one less star. It's a great hotel with beautiful decorations for the holidays. The location is great. The view is wonderful.

08/01/13 | Link | Rating: 4.0
282. Joanne C.
Great location. Tons of great places to go and yummy food to eat within walking distance. Great veiws from the room. Room was nice, moden, clean & green. Our only complaint was the water pressure of the shower was low.

16/01/11 | Link | Rating: 4.0
283. Drew T.
Came here for a conference and everything was perfect. The catered lunch was delicious and the service was spot on. I'm sure this all comes at a premium, but it is worth the splurge if you're looking to impress.

20/04/12 | Link | Rating: 5.0
284. Marlon T.
I came here just for an event in the atrium, not to stay overnight.
All I really want to say is that the atrium is incredible--spacious and beautifully decorated.
Also, the guest hospitality was extraordinary. I didn't expect there to be such good service but wow--this place employs some very pleasant people (The bellboy, bartenders, etc.)
I wouldn't mind staying here sometime. Good job Hyatt.

18/02/11 | Link | Rating: 4.0
285. anne m.
The atrium is the most magical place to visit during the holiDays. Twinkle lights galore and snowfall!

07/01/13 | Link | Rating: 5.0
286. Ted A.
So bono shows up at the Xmas tree lighting.   The symphony is here and I'm wondering if everything is this exciting in san Fran - Hyatt , you've set the bench too high.  Amazing.   David Luin - the manager is really in a league of his own.

29/04/13 | Link | Rating: 5.0
287. Ralph L.
Sure, the location is great, right on Market, the Embarcadero, and BART. Yeah, you get balconies with real floor-to-ceiling sliding doors with views of the San Francisco Bay and the Bay Bridge. Okay, the pillows are ridiculously comfortable (I wonder how much it would cost me to steal one...) and I slept like the dead here last night.

But holy shit. The atrium is what makes this building work. It's what the Luxor wants to be. Timeless and sexy, just like the Oracle CMO.

Best to come on an expense account or Pricelined, though..

19/09/10 | Link | Rating: 5.0
288. Em L.
STUNNING VIEWS from the rooms. STUNNING! I came here for a conference & was put on the 14th floor. The room is arranged on the diagonal, with a ginormous bed, gorgeous linens & 15 foot wall of window. My window faced the Bay Bridge, Ferry Building & SF Bay. Truly an incredible site. Even more surprising, was the fact the windows opened! There's a 4.5 concrete gate in front of the window, so no falling allowed, but it's still thrilling.

The service was great. There is a daily $10 fee if you need internet service, which I find a bit preposterous.  

Since I was attending a conference, there was a free breakfast for the attendees. All around the hotel are inexpensive dining options for those wishing to grab a bite without spending $15 on a meal. Subway, TacoBell, Rubio's, pizza, a local deli & bevy of coffee shops. Boudin's, the famous Sourdough bakers, has a cafe nearby. Their food is divine.

The Hyatt has a tea/coffee/muffin bar you can help yourself to provided you remain on the honor system & deposit $2 with every item you take. Nice, but let's be honest, I only dropped in a buck for my Sunrise muffin!

Beautiful views, great service, clean room & lush bed. Well done Hyatt, well done.

11/03/11 | Link | Rating: 4.0
289. Tricia K.
I stayed in one of the newly renovated Regency level rooms for 2 nights. The room was gorgeous, quiet and very modern with a tv in the bathroom mirror! The reason to stay in this hotel is because of its location which cannot be beat. But as a frequent SF visitor and business traveler, it takes more than good location and a nice room for me to return as a guest which I am not inclined to do and I will explain why below.

1) this is a HUGE hotel with over 1000 rooms on 17 levels. The elevators are very busy and somewhat temperamental if you need to use the key card to access the higher floors or Regency club.

2) although the Regency Club is open until 10pm, you cannot access it up til that time. I came back from dinner at 9:30pm and wanted to grab a cookie and a bottle of water but the elevator would not let me access the Club. This really ticked me off. Whats worse is that I kept trying to get up there by switching elevators and going to my room floor first. Between all of the key card swipes which only work 50% of the time at best, and elevator changes, I ended up riding the elevators up and down half a dozen times before giving up.

3) you cannot take food from the Regency Club back to your room. The Club is very large and quiet so if you need to work it is pretty comfortable. But still, sometimes you just want to chill out in your own room.

12/03/11 | Link | Rating: 3.0
290. Mandi P.
Very surprising!!!

I stayed at the Hyatt Regency last week on business and have gotten used to the less than fabulous accomodations I am forced into through my company.  However, this place was great!!!

I was a little confused upon arrival because the registration/check-in is on the 3rd floor and I completely missed those signs upon entering.  Once I found the registration area, I was quickly checked in and in my room within 5 minutes.  The lobby area is kinda cool.  It kind of reminds me of a version of the ride inside of the Epcot sphere at Disney World...The World of Tomorrow or whatever it's called.  The lobby is kind of futuristic yet slightly dated.  I know that sounds like a weird description for something I am saying is great, but I really like the vibe I got from it.

I was starving upon arrival so I ordered room service as soon as I dropped my bags on the floor.  I was told it would be 45 minutes, but got a knock on my door within 10 minutes.  The guy who brought me my food was named "Fast Andy".  He was great and I was very thankful for him 'because I think I may have passed out if it had taken 45 minutes.  I orderd the avocado and tomato salad along with the chicken tortilla soup...SOOOOO GOOD!!!  It was so good, I also ordered it the next night for dinner!!!

My only complaint is that my window faced the bay and the Port of San Francisco building (probably not what it is actually called).  This building houses a clock tower that dongs and dongs and dongs every 30 minutes.  Quite annoying!!!

This hotel is in a great location, is very clean, and quaint.  I would defintely suggest this hotel to most anyone.

22/03/11 | Link | Rating: 4.0
291. Liana G.
I would say this is a nice place but nothing great other than a very central location to downtown. The place is average cleanliness and the bed was comfy and had great pillows. I was also happy they let dogs stay for a fee of $75. Unfortunately this doesn't offer anything for pets like a bowl or dog bed.

On the downside they staff is just OK. They told us the room was ready and it wasn't so we asked them to call us when it was and they never did. The front desk wasnt rude just not very friendly. The cleaning lady also didn't knock (10 minutes before 10am) and got surprised by my dog barking - that's what you get!!! The bathroom came with nice soap, shampoo and conditioner. Also toothpaste :) but not cotton balls or q-tips. The shower head was also super low - like 4ft :( not good!!! The shower was also not that clean.

Overall the place is OK and we got a good deal on Priceline for $179.

30/08/12 | Link | Rating: 3.0
292. Melissa B.
I did not stay here. I was visiting some friends who were staying in this hotel. There room had an AMAZING view of the ferry buliding. The room was very clean. Front desk was very nice. The lights in the hotel in the lobby are mesmerizing. I would stay here on my next visit. It is very conviently to the BART, literally right outside their front door.

03/07/13 | Link | Rating: 4.0
293. Chris D.
The hotel accommodation was very good, and the breakfast was excellent.  I just had a bit of trouble with three things:

1.  My wife booked 3 rooms for us and our two daughters, online.  They never really got the booking names right.

2.  The staff at the front desk were brusque.  One girl asked me what I wanted while still gazing down at her computer monitor.  She didn't look up until I was well into my problem description (room keys wouldn't work).  I consider that far below the level expected at a high class hotel.

3.  They didn't seem to be able to program the room cards correctly first time.  Several people, like us, would get into the elevator and the card would not be accepted.

Overall, a good experience, but marred by some details and brusque front desk staff.

06/10/12 | Link | Rating: 3.0
294. Gui B.
57$ Hyatt valet parking caused 600$ in damage and ruined my stay at this hotel!

Are you kidding me Hyatt? Are you that desperate that you had to outsource your valet parking to a one star shop for your 5 stars hotel? Didn't you think that having some thugs handling your customer cars might make them never want to patronize your hotel again?

The Car Parks valet parking at the Hyatt Regency denied any responsibility even though I gave them my car in perfect condition and they brought it back undrivable. 600$ in repair later, they won't even reimburse me the 57$ they charged to take it on a joy ride as they claim I have no proof that they did anything wrong? Or is it that their demented valet forgot the keys inside and managed to force his way in?

Here's my solutions for dealing with the cukoos:
- Install some cameras in the valet parking before your arrival
- Install some infrared cameras in your car
- Hide in the car while the valet drive it
- Bug your car with some microphones
- Follow the valet to the parking while taking pictures
- Spend the night in the valet parking instead of your hotel room
- Be the valet yourself

Guess our company will find a different venue for Christmas party next year...

22/12/12 | Link | Rating: 1.0
295. Sharon S.
This is a beautiful property! The rooms are very nice & the beds really comfortable. To park overnight is pricey but you're in SF so that's pretty normal! You can walk all over for food, drinks, nail salons & even a nice post office close by. Always decorated to the highest quality for Christmas! Great experience!

04/03/13 | Link | Rating: 5.0
296. Kayla C.
My wonderful BF took me here for a weekend in SF. He booked through Hotwire. This hotel is close to so many restaurants and is a nice location. Parking though is I believe $57. We didn't use our car so we just parked across the street for $30/day which is $27 less than the hotel parking. The parking lot across the street though does not have in and out privileges.

The lobby of this place is just beautiful :) The hotel staff are very nice and accommodating. The room was clean, a good space, and nicely set up. What I loved the most about this hotel is the little vanity area they had set up upon entrance. It's like a long table and a bench with a big mirror above it, perfect to put all your makeup and hair tools, etc.  

The views of one side of the hotel are beautiful with the bay bridge and the embarcadero.

ALSO, had breakfast at their cafe there..their French toast is TO DIE! Love it....a little pricey, but it is the Hyatt in SF so it's expected. Try the French Toast if you have breakfast at the cafe! You won't be disappointed!

05/03/12 | Link | Rating: 4.0
297. Natasha S.
Stayed here for a friends birthday ... was only there to sleep and have one drink at the bar.

otherwise i wasnt in the hotel.  I didn't liek the fact that we got 2 beds when it was myself and my boyfriend and i had to pay more to upgrade where as the other couples wecame with had the one king bed ... lame.

anyways our view was of the street and the sliding door does open with minimal safety ... so not good for kids.

otherwise place is good but i don't know if it worth what i paid for the room.

10/06/11 | Link | Rating: 4.0
298. John I.
The whole Embarcadero thing has always seemed, well, a little aloof to me. In a city of warmth, a concrete jungle at the "mouth" of Market Street seems a bit cold and dark.  Then again, we're talking about a seriously damp, chilly city here. In any case, the people that work here are friendly (I have trouble enough being cheery in my own job, much less changing beds all day). It's a great location if you're a public transportation loyalist, like myself. There are a lot of good eats nearby. And it's not the Hyatt's fault that unfinished concrete is the main "fabric" of the hotel.

25/05/12 | Link | Rating: 4.0
299. Phil K.
One of my favorite places to stay whenever I'm in the city.  Last time my lady and I stayed there they upgraded us to a BALLIN sweet on the corner with rooms of the bay and club level privileges for only like $40 more a night.  Everyone on yelp bitches about the parking being expensive at $57 dollars a night and then point out there is a lot across the street for only $30 a night.  Have you seen that lot?  super janky.  I'd much rather pay the additional $25 dollars for the safety of knowing my vehicle is being watched over by professionals and not some creepy aremenian dude.  I'm also not a fan of lugging my luggage (see what i did there?) 3 city blocks.  AAAAnnnndddd there is no in and out privileges.

I forgot what I was supposed to be reviewing.  Back to the Hyatt.

The inside of the hotel is beautiful and I really recommend throwing down some extra money and getting a club level room.  The club area is a huge circular room and has views of the entire city and the bay as well.  Room service kicks ass also, I have made some RANDOM 3am requests and they are fulfilled within 15 minutes.

28/03/12 | Link | Rating: 5.0
300. Moni P.
This was the BEST way to start a Spring Break! We arrived from Tahoe at around 3pm Sunday afternoon greeted by warm and welcoming valets. Our bags were whisked away as we enjoyed the glass elevator ride to check-in.
The lobby is a work of art; architecture at its finest. Our room was comfortable and inviting; everything in order, nothing left to chance.
Location is key here: we were in the heart of the bay, steps from the market, and walking distance to the wharf. Thats just what we did... walked and enjoyed the beautiful afternoon, sipped on microbrews, bought rainbow knee high socks, and returned to have a decadent dining experience at the Eclipse Restaurant and Lounge. That night I slept like a baby and was ready to start my family West Coast road trip to Monterey Bay... where we stayed... guess where? The Hyatt!

14/04/12 | Link | Rating: 5.0
301. Cynthia C.
Naptime for me occurs on a daily basis at 5:30pm.  

Room, fabulous, view, envious, but along with the view came rush hour whistling and honking.  Don't even get me started on the cable cars. OMG.  I love the burbs.  

The hotel is simply grand and I love that the glass elevators face the indoor 'courtyard' . Toiletries are sorry, but Hyatt made it up in:

*Superior customer service, ultra fast, VERY accommodating.
*Location, location, location, I'm doing some Xmas shopping downstairs.
*Festive decorations and round the clock room service.
*Clicky signature pens, no cheap BICs.  
*Ergonomic desk chair
*Flat screen TV
*The Hyatt Grand Bed is pretty comfortable.  Firm support pillows.  I like.
*Priced right, PL upgraded me for FREE, $85/nt.

Missing my FAV programming:
~Bravo
~E!
~Tennis
~MTV
~Fit
~Food
~Fine Living

I'm scooting down to the gym now, I'll have to update after.

The gym inventory:
-2 ellipticals, one updated the other dated
-2 stationary bikes
-3 treadmills, updated, w/a touchscreen TV
-Weight area is severely limited, only two benches.  
-Calistoga water
-Chilled DRY towels, shouldn't they be wet?  
-Cute orange trimmed Stay Fit Hyatt towels
-Magazines galore, many of them new, Hyatt prob has a partnership

Happy with the Hyatt, the soft instrumental Christmas music is a nice touch too-puts the Scrooge in the mood for the holidays.

16/12/08 | Link | Rating: 4.0
302. Jenn T.
I stayed here recently for 4 nights for a work trip . . .
PROS:
The location is fantastic!  
The atrium is really pretty and unusual!  
The front desk staff were very accommodating and friendly!
The location of my room was awesome - (818) with a direct view of the ferry building and Bay Bridge!
I was able to get free wi-fi all 4 nights!!!
The rooms were clean and had a refrigerator!

CONS:
The building is old and the rooms need some serious updating.
My room smelled like cigarettes even though this is a non-smoking facility.
When I called the administrative office to cancel the last night of my reservation (before 3pm the day before), I was told that I would be charged for the last night and no exceptions could be made even after I was told otherwise upon checkin.  When I called the front desk with the same request, they canceled it with no problem.
The service in the Eclipse lounge is inconsistent and slow.

Overall it was an OK experience, but not sure if I would stay here again if its on my dime.

25/07/12 | Link | Rating: 3.0
303. Charlene K.
Grand lobby, $15 Continental breakfast has a wide variety to choose from. Room service available till 11pm. Convenient location in the City. Rooms are small, but you'll be out all day long rather than sleeping. It's spendy here but comfortable.

17/06/13 | Link | Rating: 3.0
304. Randy P.
Parking an extra $61/night. Wi-fi an extra $10/night.  Requested a roll-away bed ($25 extra) when I booked, then asked again at check-in around 4pm, had to ask four times before finally getting on delivered at 10 pm. Took 20 minutes to get our car on a weekday at 10am.  Rooms were clean and fine but nothing special. Just seems pointless to spend so much on a room and then get poor service and gouged for extras. Even cheap hotels provide free wi-if.
Also, not a knock against this hotel, but not a good choice for tourists as it is too far from Fisherman's Wharf to walk. Easy cable car ride to the Wharf from the hotel, but a VERY long wait to get back by cable car or streetcar.

09/08/13 | Link | Rating: 2.0
305. Chad M.
I was on my third day as a guest with a friend here in San Francisco and apparently began to smell like a northern pike rotting in the desert.  I had to GTFO so I looked for some last minute deals on Hotwire.

The Hyatt Regency, a 4 start hotel on the Embarcadero was selected, and at $160/night didn't seem too bad at all.  Normally I wouldn't stay in this part of town but most of the other options were $250+/night and the boutique hotels I checked were all full.

This places reminds me of the Contemporary Resort at Disneyworld where I stayed as an 8 year old.  That's like 60 years ago.

kingdom-travel.com/Walt_…

Back in the early 80s, the Contemporary resort was truly a thing of wonder.  The monorail drove right though it and it featured an amazing coin-op room with Marble Madness, Dig Dug and Star Castle.

Tomorrowland was cool back then too.  So was Neil Diamond and Cher.

All that shit sucks now, including this hotel.

There are hundreds, possibly thousands of rooms in this hotel and I haven't seen a single Asian person.  This may sound racist, but I'm convinced that it might have something to do with the rooms.  There are more angles up in here than Ben Asslick had in "Boiler Room."

Just getting to the bathroom at night can be an adventure with all the strange angular walls and misplaced light switches.  

While the south facing view of the bay was amazing, it came with a $40 upgrade price.  The railing is made of concrete, and after 40 years of weather is very hard on your elbows.

Internet isn't free and it's horribly slow.  For $9.95 you get a 1MB down connection, and for $5 more it's 5MB.  Initially I wasn't getting more than .0005 and spent the first hour with their tech support.  Eventually they got it worked out though.

If you're an old white guy on a business trip, definitely stay here.  Or maybe you're in town at the Avon convention.  Maybe you're here to accept your award for best pre-owned Dodge minivan salesman west of the Mississippi.  

You're going to love it.

27/09/10 | Link | Rating: 2.0
306. Ralph S.
I can add another Hyatt hotel to my list of places to stay. This was my first stay at this location. I had a reservation for three nights. I had booked two nights with a balcony bayview room. First night was to be a standard room since I was using my points(love their member benefits; already have 2 more free nights). I had noted in my reservations that I would like the transition to be smooth as I was expecting to have busy days. I did not expect them to upgrade the free night to the balcony bayview room and thereby negating the need to switch rooms. Thank you, Hyatt! That was very much appreciated. The room was clean and spacious. Sink is outside the bathroom, which makes things easier. The water pouring out of the sink felt so crisp and clean that I wanted to shrink myself and enjoy it. Shower is a little older, but nothing terrible. Balcony was a nice amount of space and we were able to enjoy breakfast out there one day. We also used the gym and that was equipped with towels and headphones. The hotel itself is quite attractive. I wish I had explored it a bit more. Parking is pricy at $61 per night for valet, but the car was always ready when we got downstairs. I did notice some unhappy people having to wait for their vehicle, but the valet ticket does say to request the vehicle at least 30 mins in advance. The hotel is conveniently located to the ferry building and a manageable walk to many San Francisco attractions. San Francisco is a beautiful city so I enjoyed walking to areas of interest.
I'm ready for my return!

10/07/13 | Link | Rating: 4.0
307. Taylor A.
Ah, the lovely conference hotel. With a gigantic atrium you'd think John Portman was here. Wait, he was! Atlanta's own doing work in SF. I like it!

My main problem with this hotel is that I saw someone else's room and became green with envy.

As I checked into my 2nd floor, loud as hell, room I called down to see if I could change it. It was early in the day and a conference was going on, so I assumed they'd let me change right away. They said they'd have to call me back later. I wasn't sitting around my hotel waiting, so I left.

Hours later they called me back, but by the time I got to my room and called back their room change was now unavailable. Maybe ask for my cell number next time?

So I was stuck in my 2nd floor room. It really wasn't that bad until...I saw my friend's 17th floor, huge balcony overlooking the bay, updated to look like a Hyatt from 2040. And, he paid the same price. Son of a b.....!

So, I'm just whiny today. My recommendation is to ask for a high floor updated room when you're checking in and you'll love it. Otherwise you'll be hearing garbage trucks in the am!

08/11/10 | Link | Rating: 2.0
308. Alysia G.
Not impressed. I've stayed at many Hyatt's before and this was only OK. The construction outside was a lot of the problem, extremely noisy and disruptive. My first night I was awake for half the night listening to an alarm going off outside, at first I thought it was a fire alarm but now I'm thinking it was one of those buzzers to notify people that vehicles are exiting a blind area. Could never get the temperature in the room adjusted to my comfort either. Upon entering my room it smelled like chemicals, a very epoxy like smell that was extremely strong. Next door maintenance was doing something so I think the odor seeped over to my room.
Room service was fast and the attendant was very polite, but the food just was bad. I ordered the meatloaf once and the cobb salad before I learned my lesson and left the hotel for food. Lobby is beautiful and the staff were extremely helpful and pleasant without being fake.
My closet looked like it hadn't been vacuumed in months (big dusty spots on carpet) and my room was not as clean as I'd prefer for a $314/night hotel. I realize its all location here but save yourself some money and go a couple streets away and stay somewhere else. You will get a cheaper room with less noise and better sleep. Not up to the standards other Hyatt's have.

05/08/13 | Link | Rating: 2.0
309. Todd S.
I'll preface my review by saying I used Gold Passport points for a king room and a voucher for Regency Club access, so I can't speak to the value for money.

That being said, my experience at the hotel was fantastic. Everyone one I came in contact with including the valet, doorman, front desk, concierge, and Regency Club were helpful and appeared genuinely friendly. We were given a room with a view of beautiful view of the bay and a very nice size room. At check-in they said they could give us a king, but that the room would be small. I'm not sure what the other rooms are like, but this was more than adequate. The bathroom mirror has a built-in TV. Kind of gimmicky and the speakers buzzed on many of the channels, but that is the first hotel mirror I've seen like that.

The Regency Club essentially paid for three of our meals. We had snacks around lunch time and came back for dinner and there was plenty of food to make a meal including clam chowder (just so-so, especially for SF), some delicious spicy fish filet, and a great cheese plate. I didn't expect much from the advertised "continental breakfast",  but it was pleasantly surprised. They had a selection of bagels with a large plate of smoked salmon (something similar was listed for $17.50 on the room service menu) and a good selection of fruit, pastries (try the cinnamon twists!), oatmeal, and cereal. This is on top of the 360 degree views from the top of the hotel.

The location can't be beat. We took a $10 cab ride to Fisherman's Wharf and a $2 each trolley ride back.

Lastly, the hotel is stunning inside with the huge atrium and "High Anxiety" elevators. I hope to be able to stay for a longer visit next time.

09/04/12 | Link | Rating: 5.0
310. Blake R.
Great place to stay downtown. Our room was on the 16th floor and had the greatest view of the Ferry Building and the Bay Bridge.
Room was very spacious and clean. cant wait to stay there again...

30/08/12 | Link | Rating: 5.0
311. Vanessa C.
Here's the skinny:  They are currently doing street construction in front of the hotel.  Keep that in mind when you make reservations... noise level, traffic issues and confusion.  

We had a "nice" stay overall.  The place is very nice on the inside, we had a King Suite.  There was a living room and hallway water closet (with a tele built into the mirror above the sink...see photo) and a full bathroom with separate shower and jacuzzi bath in the bedroom.  We need that room division so we don't have to sit in the dark till midnight while the lil one sleeps around 8.

There were two mishaps that I will mention while we went there.  Not something I expect others to encounter, as it was just one of those, luck of the draw situations, but I think I might as well warn others.  We have a very curious little person... as little people usually are.  The revolving is an AUTOMATIC one, not one you actually push, but electric.  (Sidebar: This place is in the Financial District, so it attracts adults that want that tech advantage)  Anyway, the kid was like a moth to flame and ran towards it.  I felt my body rush towards it too in fear of what could happen and saw in slow motion as it in fact did happen.  I screamed my kid's name and lil one freaked out, as the door and it's jamb lodged upon my kiddo's head.  Screams came from me, the kiddo and my husband.  I was on top of the situation immediately and released said head, but it's been a week now and the spot is still tender to the touch.  So that is a warning for that very unlikely situation for a person.  

Secondly, the other freak accident was due to the confusion of the construction.  They have the doorman guys outside guiding traffic as it's a definite cluster f*ck (for lack of a better term) in their driveway.  We needed a taxi and the doorman guy whistled for one.  It takes a while for them to make their way in.  So this driver comes up, my husband gets in on one side and I use the safer side (out of the middle traffic hotel lane) to get my son in the other side.  He is sat in the middle and as I START to step in the car starts moving without my door closed OR ME IN THE CAR.  I literally had one leg and arm in, and the other part of my body and appendages out. I (again) scream, my husband again screams and so does the little one.  I yelled at the driver "what the F***!?!? I'm not even in!"  He didn't even realize I was there!  He said the Doorman was to blame because he tried to rush him on and told him to go.  (who knows if that's true.)  Anyway, my kiddo is still screaming, I thought in terror of losing me, but nope, face was smashed against the credit card machine.... lip busted open and teeth bleeding too.  So again, like I said, this was another FREAK ACCIDENT that I hope does not happen to anyone else.  However, that being said, if there was not a bunch of construction and detours going on outside, this might not have happened.  So all in all a very nice hotel, but maybe I would suggest not fit for families (at least not at the current moment.)

26/07/13 | Link | Rating: 4.0
312. Gabriel C.
Great service and they gave us a free bottle of wine for my girlfriends birth day. Along with the early check in.

28/08/13 | Link | Rating: 5.0
313. Monty W.
a great location and all you could ask for comfort. shower/toilet space a bit tight and lacks ideal ventilation though the serious water pressure makes up for it.  the shower feels spacious due to the curved shower rod.  comfy dependable king sized bed.  I love the Hyatt beds.  great views toward bay bridge.  some street noise but very little at night.  this is my first choice for SFO anything I'm in town.

31/08/14 | Link | Rating: 4.0
314. Crystal V.
Just stayed here for my birthday this Valentine's Day Weekend and I have never been happier! From valet to bell hop to the restaurant, every single person on staff is super nice, super attentive, super knowledgable! But my superstar employee was Shannon White. Worked everything out in detail with her since Day 1 and everything went perfectly! We were sending emails out for over a month on exactly what I wanted and she delivered everything as promised! Shannon is an angel and was so patient with all of my questions - believe me there were many! She even went out of her way to take pictures herself of the Eclipse Restaurant and Bar area when I couldn't decide where to sit my party of 12. She also gave her own 2 cents about the seating area just from her own personal knowledge about large parties. It was very nice of her to inform us about the current construction going on and other events (Chinese New Year/Scavenger Hunt) going on around the hotel that might interfere with any of my plans. What realllllly won me over was the surprise goodies/signed card Shannon personally had sent to my room.. I was very, very appreciative and touched by this gesture. No hotel has ever taken the time/effort to do that! She really went out of her way to make sure my birthday was as happy and perfect as possible.. And it was! One very, very small thing was that I wish was that I got the bay view I requested. Our view was okay, but that really would have been the cherry on top! Definitely staying here again and again and again! And recommending Hyatt Regency to everyone I know!! Thank you soooo much Shannon and Hyatt for an incredible experience!

17/02/14 | Link | Rating: 5.0
315. Lisa B.
What a badass hotel. The atrium is sick, you have to see it to understand. I could hang out in there all day. Stayed here with some female friends and want to go back for a weekend in the city with my love. We met cool people at the bar and hung out with them, and it's just a place with an amazing vibe. Beds could have been softer but I think we got a lower budget room so the beds are probably nicer in a better room. I believe that all the rooms have one wall that is a window that is really a sliding glass door that opens the entire room up to the outside, turning your room into a balcony. Staff here is really nice, too. I'm picky about hotels. Loved this one.

26/03/14 | Link | Rating: 5.0
316. Alicia C.
This past weekend was my second time staying at this hotel and it's still great!

Staff was quick, thorough, and nice!

Rooms were clean and spacious!

The only issue was the slowness of the elevators.  It always felt like we were waiting more than 5 minutes for one.

Lobby is gorgeous!!  And you couldn't ask for a better location!   Ooh and there's a Starbucks right in front of the lobby!  That's definitely a plus!

Parking:  You can valet your vehicle for $50 a night, however, literally right next door to the hotel, is the Embarcadero Center where you can park your vehicle overnight for $32 a day.  Yes, it's only $18 less, but you can use that on a couple of drinks! We've parked our vehicle overnight here before without any break-in issues.

10/05/11 | Link | Rating: 4.0
317. Janice A.
I had the pleasure of being trapped here for a week long work-thing last month. The location is great - there's a great variety of food in the immediate vicinity if you easily tire of meals with coworkers in hotel meeting rooms. Blue Bottle in the Ferry Building!

The rooms are okay, but the bathrooms could use some major updating (hello 80s, and not in the fun way). I had a "city view" room of homeless people hanging out in front of a liquor store and Walgreens.  I was on the 8th floor and that room was not high enough to drown out the street traffic. If you're not used to city noise, that could be a problem for you if you enjoy sleeping at night.

The absolute worst thing about this hotel was the wifi. Since I was here for work and spending most of my day in the hotel, having a reliable internet connection was key. This hotel did not deliver. You'd think they'd be on top of things, especially if they have a bunch of meeting rooms and a business center and have some sort of finger on the pulse that their hotel is being used for business purposes in a super tech-focused city. I was constantly trying to connect to the internet, and when I was finally able to get on, it seemed like it was slower than dial up. Hell, I would've preferred dial up over their wifi. And I wasn't the only one with this problem; all my coworkers and colleagues who were staying there were having the same issues. Sorry, Hyatt, but your wifi was so bad I'm taking two whole stars off. TWO.

But hey, at least that atrium was pretty cool?

13/08/12 | Link | Rating: 2.0
318. Katie R.
Anytime I stay in the City this is my go to place. Not sure about the low reviews because I love staying there. Yes the street is noisy but its also extremely entertaining and if you close the sliding door its blocks out all the noise. Also great place for direct access to BART and the Embarcadero. No dragging your luggage all across town, you just walk right out from the Embarcadero BART station and directly into the hotel. I will admit that it is a bit confusing when you first walk in as you do have to take the escalator up two flights to get to the lobby check in desk, but I have seen this in many other big city hotels.
That is what makes yelp so great, it prepares us in what to expect when we get to our destination. (love yelp)

15/08/12 | Link | Rating: 4.0
319. J F.
We come here every few months for some R&R in "the city". It's a great location, right across from the ferry building, an easy hop on muni or Bart to pretty much anywhere in SF or to Oakland and Berkeley.  We try for the bayview rooms and sit out on the balcony watching the ships come under the bridge. Heaven.

I don't think we ever really eat here besides breakfast, which is pretty standard and the bar downstairs is not much to look at, but with so many wonderful options in San Francisco staying in the hotel to eat is the last thing we want to do anyway.

Service has always been impeccable here. The rooms are comfortable and they have those amazing Hyatt beds.

08/11/12 | Link | Rating: 5.0
320. Sway M.
NOT IMPRESSED AT ALL!!!!!

The front desk staff were friendly.

The room itself isn't very large, and awkwardly shaped. The computer desk and TV have a mess of wires and cables dangling out everywhere. State school freshmen do a better job hiding cords in their dorms.  The desk lamp was broken, called down and someone sent an engineer to the room, told him there was something wrong with the switch but he replaced the bulb without trying to turn it on. Lo and behold, when he tried to turn it on, it spun and spun because the switch was stripped out. So he had to step out and get another knob replacement.

Then I had problem"S" signing onto the internet with the provided info, called the front desk and was provided with a different user name and password, didn't work, ended up calling the technician and finally figured it out, ended up that I was being given the wrong ID and password combo.

The bathtub was tiny, even by hotel sizes. And there is a mini fridge, which didn't sit flat, so the door would only open a quarter of the way before dragging into the carpet.

Went to the lobby bar, although it took the server 10 minutes to come greet us (so got up and went to the bar where I had absolutely no help), she was actually really nice and the food was not bad, but it was mediocre at best.

Ordered room service the next day, the food was ok, didn't realize they charged 21 % gratuity on top of the delivery fee, gave the waiter cash tips when he arrived, and he didn't  even mention that gratuity had been applied (so total tip given was almost as much as the food). I was not that upset about it, until it took them over 3 hours to pick up the tray that was sitting outside my door... gross (I even called twice and asked the tray to be picked up).

After our evening out, we had to walk around the entire building to get in because a "glitch" made our keys not work. After the slipshod experience up to this point we just assume the doors didn't work and didn't realize it was our keys until we walked the half mile down the hallway to our room and had to return to the lobby for new key cards.

I wanted to like this place, but I will not come back again...

Oh, by the way, the toilet kept running.....

27/07/12 | Link | Rating: 2.0
321. Ami A.
Stayed here for two nights last weekend. This stay was more thorough (and not as nice) as the first, so I'm updating my review.

First of all, the check-in process was ridiculous. Despite reserving online and having my preferences confirmed, I showed up at check-in with my family only to be told that not a single room was ready in this enormous hotel.

Also, the ~$60/night for parking is robbery when I'm paying over $200-$300/night for a room.

The good location is what brought me back to this hotel after my last stay. After this experience, I don't anticipate that I'll be retuning.

09/07/12 | Link | Rating: 2.0
322. Meredith J.
This hotel was used for one of my friend's wedding. With the wedding price, it was something like 300 a night. Of course I waited until the last minute to book and was told that they were sold out. I went onto Priceline, clicked onto the area, 3+ stars, and named my price ($140)... AND GOT THE HOTEL. Ridiculous. I can't believe people paid that much for a night at the Hyatt.

Other than that, everyone was very friendly and the room wasn't bad at all. We barely spent any time there (just to sleep and then an hour to get dressed and then an hour to shower and get out of there). Convenient location for the train to the airport as well.

Oh- but don't pay for the internet. We paid and it didn't work in our room.

05/11/11 | Link | Rating: 4.0
323. Derek N.
The sales and event staff here are just terrific.
Overseeing a clinical training program (the second this year here), they made a hectic event into a seamless one. Everytime I work with their staff, I find them professional and very attentive in making my job a bit easier.

Plus...it is close to some good coffee joints (Blue Bottle, Caffe Ida, CB&T, and even my fave Philz on Berry if you want to hike over). I had trouble choosing which place today to fuel my caffeine addiction.

The rooms here aren't bad either...

31/05/12 | Link | Rating: 4.0
324. Brenda M.
Worst place I've ever been too carpet was disgusting with stains bathroom was Tiny. Staff was not welcoming at all just the worst everything you can think of. For $500 dollars a night no thanks never coming back.

01/01/14 | Link | Rating: 1.0
325. Chrissy R.
Stayed here for three or four nights in February for an event we were hosting.  Great location - right off of BART, cool interior, good menu for the bar.  

The catering staff is amazing to work with.  I have to thank Jeff C. for working with us on one of our largest events and always answering our questions and requests with a smile.  The entire staff was wonderful to work with.

The rooms could use some updating, but you are right on the Embarcadero and if you are lucky enough you will get a view of the light show on the Bay Bridge.

04/03/13 | Link | Rating: 4.0
326. Mike T.
Great location ... Extra nice room ... Super clean !

This hotel is not new but its super clean.  Nice uptown location.  Super quiet rooms.

Valet parking is kinda high @60$ish but parking downtown is never cheap.

Cable car, budget, food, ferry building all really close.

26/05/13 | Link | Rating: 4.0
327. Sparkely K.
Once again I got a great deal on Priceline and stayed at the Hyatt Fri-Mon for a conference, and since I work in SF, I made a weekend out of it.  Only once while using PLine have I felt treated as though I used PLine (aka second-class citizen...).  This visit was great and I was given a terrific room on the 15th floor with views of the Bay Bridge, Bay, and Ferry Building.  Clean room and comfy bed.  Friendly, accommodating staff.  

My only gripe is that they no longer serve the combo louie salad or the french onion soup - both were amazing and I ordered them each time.

01/07/11 | Link | Rating: 5.0
328. Kristyn L.
This is the *worst* Hyatt that I have ever been to....   Here are some real bug-a-boos:

*Room 655 has broken and damaged furniture.   It is REALLY old and beat up. ugh
*There was not a Room Service Menu.  :(
*The latte machine was broken and so my husband had to walk to Starbucks.
*The decor is bland and depressing.
*Windows need cleaning

I hope they start a "refresh" on this hotel soon.  It needs some TLC.

21/01/13 | Link | Rating: 2.0
329. Shekhar P.
I am frequent visitor at Hyatt's across the world to the extent that I was a Courtesy Card holder in 2009-2011.  This is a very average property.  The old is very old which is fine, the rooms are still average at best, which the TV still (in today's age) still providing an "analog" signal...come on...we are in 2013 and we cant get a digital signal when paying $400 per night.    

The location is very good and views of the Bridge are gorgeous from the rooms and the Regency Club, and the general service of the hotel is good.  

Please do something to upgrade the rooms.

20/05/13 | Link | Rating: 3.0
330. Alexander H.
I was placed here for an interview and I have to say I was overly impressed.  They put me into a room with a view of the Bay and it was absolutely breathtaking.  I was here right before the holidays and the Christmas decorations was very welcoming.  

Rooms were sizable and cable selection was limited, but the views are absolutely stunning. =)

20/01/13 | Link | Rating: 4.0
331. Serena J.
Overall, I loved to stay in that hotel during my business trip to San Francisco.
First of all, its location. I was not really familiar with the city but being conveniently located in Downtown/Enbarcadero district, I had no problems getting around. It's right off the BART station, and there are many options for those who don't mind public transportation.
Second great part was the lounge upstairs. Great coffee, breathtaking views, fast internet and so quiet to sit and work with a laptop.
I wasn't really impressed by the interior (looks old to me), and I had some troubles with the room key (it failed to work a few times) but the room was nice and spacious. I had a good time!

09/09/12 | Link | Rating: 4.0
332. Mark M.
So since Hyatt wants to try and say they took my situation into consideration and will try to prevent similar situations, a half a year later with no compensation, I'm still a little sour.

So, let me proceed by reviewing Hyatt's security and safety further.

According to their website

"Trained hotel staff are responsible and accountable for looking after the security and well-being of our guests and visitors."

I beg to differ...

"Advanced security technologies to facilitate safeguarding your security, such as; integrated surveillance systems, advanced lock and access control systems, and sophisticated asset protection tools."

Really?!?!  So that's why the police couldn't identify the person on your 'integrated surveillance' that took my bag out of your hotel?  Advanced, yeah...sure.  

"Rigorous security and safety assessments and reviews."

Must have been a while since this property had one, well here you go...

"Hyatt Hotels & Resorts are renowned for our authentic hospitality and our personalized guest experience. As our valued guest, we are committed to creating an environment of security and well-being throughout your stay. "

Hmm, Nobody seemed to care when my belongings were stolen except for me, nice try.

20/02/13 | Link | Rating: 1.0
333. Cheryl L.
My 1st time in San Fran was graced with the presence of a resort view of the bay, the Ferry building, and a cloud covered and intimidating view of Alcatraz. The room was clean, the bathroom was spotless with clean white linen shower curtain, and a background noise radio. The concierge and bell people were nice and smiled. Front desk staff were pleasant but forgot to brief me on the available amenities. The biggest downside I can think of was being able to hear doors close in adjacent rooms on the inside if the room; a little scary at first.

15/06/14 | Link | Rating: 4.0
334. Cath M.
**BAR / LOUNGE REVIEW ONLY**

Siblings and I along with the nephew came here to check out their holiday lights... and they were nicely decorated inside! We were all impressed... that we all decided to sit in the area and get some drinks.

Our server looked tired (of course it was late at night) but she still managed to give us a good service and a smile.

A variety of drinks / cocktails ... ended up getting a glass of white which my sis chose for me.

Overall... we'll probably check out the hotel next time around but definitely check out the bar/lounge area if you need a break.

28/12/11 | Link | Rating: 3.0
335. Ryan O.
The rooms are very spacious. The beds are comfortable.The view of market street was alright. The location is good. Lots of great things nearby in the ferry building and there is a muni/bart stop a few hundred feet from the lobby. The atrium is pretty neat and has some interesting light decorations hanging from the ceiling.

Things I didn't like - my room was very oddly shaped. To get to the toilet you have to walk all the way back to the room door, do a u-turn, then back track. It just doesn't make any sense. This will sound picky but I also noticed a lof of the knobs and other fixture hardware was mismatched. On the bathroom door I noticed two completely different door knobs. The carpet was also a little shotty in some places. My overall impression is that the rooms are showing their age and are in need of a remodel.  

Another thing to be wary of - not that this is the hotel's fault but I was awoken most mornings by some dude blowing his ass off into a trumpet while also blaring some pre-recorded symphony in a box. No need to set your alarm clock, he starts around 7 every morning.

All in all, I've stayed in better Hyatts.

EDIT/UPDATE:

This hotel charged my credit card again after I had already paid in advance for my stay. After multiple calls, leaving voicemails with no call backs, then hours on and off hold with accounting, they still can't find the duplicate charge. Just further proof of how abysmal this hotel is.

10/11/12 | Link | Rating: 2.0
336. Kevin F.
I dunno, there seems to be no flavor here at all if you want a drink or meal. The location is fantastic, and there's tons of bars and restaurants nearby!

30/01/13 | Link | Rating: 3.0
337. Treena F.
WOW!!

I took my boyfriend for a surprise b-day weekend in the city. The 1st surprise was a room at the Hyatt Regency on Embarcadero.
I was in awe the moment we walked into the hotel. I loved the high ceilings, spacious foray, and the lights hanging from the different floors.
I requested a bay view room and I got it. Our room had a perfect view of the bay, and the city. The balcony was also spacious with 2 lounge chairs.

My only regret is that we did not use the Regency Club as much as we could have and that we had to leave :( !!

Can't wait to stay here again, definitely a FAN!!

21/11/12 | Link | Rating: 5.0
338. Lyndsay D.
This place is so awesome! I love it here. I can't give it a five because I haven't stayed in the rooms but this place is my go-to spot for beautiful views near the Ferry Building and to enjoy some quiet time to myself. The lounge area is epic. It is a huge open space with lights draping down and a large sphere art piece. It is so amazing and relaxing. Right now they have beautiful and fun holiday decorations that I enjoy seeing every time. You have to go to at least visit the lounge area. You'll be glad you did

03/12/13 | Link | Rating: 4.0
339. Susan M.
The location is perfect for easy access to most anywhere. Concierge was the best I've encountered. All staff was extremely helpful.

22/11/13 | Link | Rating: 4.0
340. Cat C.
Bf spoiled me on our anniversary.  Took me to Osha Thai next door for dinner & got a room here for a one night getaway, even though weren't out of towners!  I saw the price when he checked out..holy crap!  But then again, it's a Hyatt and it's in the Fidi on a Saturday night.  Valet parking was also $50/day.

The lobby was beautiful with decorated lights all trickling down. though when we were walking around to get to our room, it was a little dizzying.  The room was very nice with a great view and all the necessary amenities, it even came with an ihome alarm dock.  The nice king size bed had many pillows and was comfy.  The sink also pours out like a waterfall, which I thought was an unusual but nice touch!  Our room did however face the ice skating rink at the Embarcadero so it was loud until 11ish at night and started back up before 10 in the morning.  Also, the elevators are only one side, making many walk what seems like awhile to get to their rooms.  

Overall, I think the Hyatt is a nice choice for someone from out of town who wants to have many nearby options of attractions and dining to explore.  3.5 stars.

12/12/09 | Link | Rating: 4.0
341. Malou N.
Best accommodations!  Looked up so many hotels to host family in San Francisco.  Hyatt Regency was the best and I've stayed at just about every hotel in the city for business!

#1  The location is perfect.  Flat ground.  Easy to walk to the Ferry Building across the street and/or anywhere in the Financial District and Market Street.
#2  Love the rooms!  Booked a suite that overlooked the bay and it had two bathrooms.  One bathroom had a TV set in the mirror and it was very high-tech.  
#3  Excellent customer service!  The staff was attentive and very helpful.  From the time Kenneth greets you when you park your car to the Regency Club (gorgeous views and food and snacks all day and night)  on the top floor---this hotel is used to providing the best customer service.  The family barely wanted to leave the property because they felt so at home!

Thank you to the staff and management at Hyatt Regency Embarcadero San Francisco!

29/09/12 | Link | Rating: 5.0
342. Shirley M. J.
Great place relaxing chilling out after a long day working in San Francisco.  Plenty of seating areas where you can work on your laptop admiring SF Bay.

02/04/13 | Link | Rating: 4.0
343. Elizabeth W.
Dangly Christmas lights....that's all I have right now. The drinks were overpriced and the "bar" area was vast.

It took about 15 minutes for a server to approach our table and there may have been 20 people in the whole bar (which, remember, is vast).

I'd bring my parents here if they severely needed a drink after a cross country flight (BART drops off 50 feet from the Hyatt's entrance). That's about it.

09/12/12 | Link | Rating: 3.0
344. Shaila S.
A girlfriend and I booked a night here when we watched The Lion King at the Orpheum. Check in was fine, and the staff was helpful with directions and transportation guidance. The layout of the lobby was spacious, and had streams of lights and A LITTLE CHRISTMAS TOWN. The room itself was spacious and the beds - oh my, like sleeping on a polar bear. We stopped by the lobby bar after the show and were served up two very strong Manhattans, upon which we decided to brave the stormy night to find a spot to dance the night away.

When we got back, disoriented and starving, the front desk attendee GAVE US FREE FOOD since nothing nearby was open. A little tray of sandwiches, fruit, dessert and water bottles. He won my heart right then and there, but he also helped us use the "malfunctioning" elevator, which for some reason would not go up to our floor. We made sure to fill out lots of staff appreciation cards for him.

The next morning we ate breakfast at the lobby restaurant and I had the best belgian waffle of my life.

I see myself returning to this hotel someday in the near future.

01/01/13 | Link | Rating: 5.0
345. Josh H.
This hotel was a great place for my wife to recuperate after a an uncomfortable 15 hour flight.  The shuttle service from the airport was easy and free.  The room was comfortable.  Complimentary toothpaste was easily attained.  Even the grilled tofu at the restaurant was rejuvenating.  I would not stay at this huge shopping mall-like hotel for more than a day where it is useful as a convenient stop while traveling.  The parking was expensive and annoying to navigate.

02/12/13 | Link | Rating: 3.0
346. Alexis C.
I'm a Hyatt loyalist and stay in many properties around teh world.  This lives up to the Hyatt Regency name.  The lobby is huge and has beautiful adornments.  It's a bit dark though - feels a little sleepy as a result.  

The staff is very nice and willing to help with anything you may need.  

the views can be absolutely breath-taking

17/06/13 | Link | Rating: 4.0
347. Billie B.
Overpriced hotel, mediocre rooms.  Location is the only good thing.  Charge $65 to valet a car.  There is ONLY valet parking.  Room itself is min $250 a night. Front staff not at all helpful, accommodating.  I had ONE request only when I made reservation, room on higher level floor.  Jerks have me a room on the first floor !!! (Okay 2nd floor, first floor is restaurant & lobby).  Will NOT be coming here again.

04/07/14 | Link | Rating: 1.0
348. Christina C.
I have had so many conferences here and repeatedly find the conference space and servicing to be stellar. Hyatt staff are friendly and efficient.

The quality of catered food is decent.

This is a perfect bathroom stop on your way to the Ferry Building if you want to avoid long lines for the restrooms in the Ferry Building during peak lunch hours.

27/03/13 | Link | Rating: 4.0
349. Shannon L.
I came to stay here for my 30th birthday and had a wonderful experience. Kathleen checked us in and upon hearing it was my birthday treated me like a VIP. She gave us a beautiful room with a breathtaking view and even sent up champagne with a hand written note from her. That is customer service that I don't see often and made me feel special. Because of her I can't imagine wanting to stay anywhere else now when I come to visit. Thank you so much for making my stay great!!

11/07/13 | Link | Rating: 5.0
350. Echo Z.
3.5 Starts. great location. A bit old but gym is new. Friendly staff.

05/08/14 | Link | Rating: 4.0
351. Nic C.
GREAT VIEW.  worth every penny you spend here.  Perfect location to stay.  Service is great, Hospitality is great..But the view from the room is Spectacular.  The hotel itself is very nice, rooms are typical rooms.  The location of this hotel is perfect, you can walk down the embarcadero, pier 39, Farmers Market, Union Square, walk or catch a taxi to ATT Park.  Nightlife is a taxi cab away......Literally you can walk around to some of the most memorable places in the city from here....

30/04/12 | Link | Rating: 5.0
352. Gayle K.
The service here is excellent rooms are great.  Beware the bar closes at midnight so guest rooms are quiet.  I had a problem with my bill and filled out guest review on Sunday, they called me within 5 minutes to correct the error.  Very convenient location if your going to ATT park.  I have stayed at least a dozen times.

08/08/14 | Link | Rating: 5.0
353. S L.
The lobby at the Hyatt Regency is quite impressive.  It almost had me comparing it to the finest of Las Vegas hotels.  The decor consist of extensive rows of chains, composing of lit bulbs, cascade along the peripheral of the lounge, creating a really cool atmosphere and addition to the overall architectural scheme.  Neighboring the middle, a huge fountain art-piece stands center stage, with water resembling glass from one angle and Saran Wrap from another.  The sky-high ceiling and enormous space welcome guests to linger a while.  My friends and I sat down at the lounge to have some tasty cocktails while enjoying the scenery and the moment of fourth of July.   It was a really wonderful space, reminding myself that I am an adult and should enjoy this more often.  I had a blast with my good friend and enjoyed our none stop conversation.  It's a good place to chill.

09/07/14 | Link | Rating: 4.0
354. Robert B.
This is a beautiful and classy hotel.  The atrium and the bar/restaurant area is amazing.  The rooms are rooms, but many have amazing views.  Get one on the far end away from the elevators for the best views of the bay, bridge and ferry building.  Room 18 on any floor (the higher, the better) is amazing.  Fridges in the rooms are nice.  Of course, the place isn't cheap and there is no free Internet (wired or wireless both cost $10/day), but it is available in all the rooms.  Parking is exorbitant!  Overall, a nice place in the heart of the city.

13/05/13 | Link | Rating: 4.0
355. Nathan Z.
My family and I truly enjoyed our stay during our 4 day stay in San Francisco.  We had a beautiful view of the bay.  Employees were very friendly and you can't beat the location....everything is walking distance or you can grab the muni train or f street car to get everywhere you may want to go.  We really liked the oasis restaurant that is across the street from the hotel.  We can't wait to come back again

15/08/14 | Link | Rating: 5.0
356. Ray M.
I like this hotel due to its location to where I usually have to be while in SFO.  It's not over the top (except for food and drink prices), but my room is always clean and the staff always friendly.

24/01/14 | Link | Rating: 4.0
357. Charlie W.
Stayed here for one night while in town on business. Usually stay in the Grand Hyatt near Union Square when in SFO and thought I would give this a try for a change of pace. Was THOROUGHLY underwhelmed by this property. As a Hyatt Diamond member (top tier) with 30-40 Hyatt stays per year, I would have expected them to put me in one of their best rooms. If this was one of their best rooms, Heaven help them. It was on the Regency Club floor, but the room door was almost hidden behind a support beam. After squeezing past the beam, I found the smallest hotel room I think I have ever been in. It was literally the size of a walk-in closet. I don't need a lot of room, but I felt claustrophobic. The room was hot when I arrived with the A/C off, and when I turned it on, the grinding noise that came out was so loud I couldn't hear the TV. I had to turn it off so it wouldn't keep me awake, and slept with the window cracked open. There was a nice little balcony overlooking the bay, but that was by far the only redeeming part of the room. I don't know if I got stiffed with a crummy room on a busy night, but it was pretty bad.

Hotel positives: The Regency Club has a great view and decent breakfast, nice if you qualify for access. The gym was okay, but very crowded at 6 am and probably needs to be bigger for a hotel that size.

Overall: For a Hyatt Regency in a top tier city, this was is a bottom tier property (especially for the price). I will go back to the Grand Hyatt (FAR better property and not that much more $$$) and would not recommend this property unless everything in town is sold out.

14/05/14 | Link | Rating: 2.0
358. Garrison S.
Used Priceline and got this for a total of $93 per night (including taxes). GREAT property for the money and RIGHT at the Embarcadero BART stop. If you are flying in and out of SFO just take the BART (San Fran subway and it is $3.95 each way).

The hotel was beyond wonderful as far as niceness goes (for the money). I am pretty picky and they upgraded me to a fabulous regency suite (which was grandiose in style, view, and amenities).

Take care and I hope that everyone loves this place as much as I did!!

16/01/12 | Link | Rating: 5.0
359. John S.
I love this hotel, designed so pretty much every room has a view, largest atrium in the world, crazy Blade Runner looking elevators....but the hotel made a mistake with our booking which we made direct over the phone. The phone customer service people are amazing, but everything they say you're told can't happen by the customer service at the hotel. The hotel customer service were short and full of empty promises....actually they really sucked, kind of that I'll tell you how it is and you deal with it/figure it out...that part was sad. The manager I ended up talking to was pretty good though and made everything all good in the end. I just don't know why it took a manager to get half what I was promised over the phone. The good part is you enter from the street and never have to see the fussy customer service again.

06/01/14 | Link | Rating: 3.0
360. Emily J.
We played overnight tourist here while in the city for our friends' wedding reception.

The location of this hotel is great -- steps from public transportation, the Embarcadero shopping center, and the Ferry Building and waterfront. The elevators are not great for one with a fear of heights but they do provide a lovely few of the lobby, including the wall of beautiful lights extending down most of the height of the building.

Service was friendly and helpful -- from valet to front desk to housekeeping.

The three rooms we saw (we had friends staying there as well) were all nice sized and I found our king size bed to be very comfy. There were only a couple minor issues (cracked sink and squeaky heating vent) that kept our room from being perfect.

One random thing -- our friends (the ones celebrating their recent marriage) didn't have an ice bucket or glasses in their room. We wouldn't have known this except that we snuck in to their room to chill a bottle of champagne for them to enjoy on their arrival. Crunched for time, we used ours for the champagne bottle and called housekeeping to get a replacement one for our room.

I would definitely stay here again and recommend this hotel for out of town guests.

22/01/12 | Link | Rating: 4.0
361. J A.
Does this place improve on perfection every time?  I swear, this is the most remarkable hotel in the city, hands down.  We stayed again to do our Christmas shopping and do an annual bestie trip.  This was an EPIC stay!   In addition to all the things I noted and loved in my last review, I would like to add/stress the following:
1.)  Hotel chains are usually stale and cookie cutter and not friendly.  This place is just wonderful.  The people make such an impact, they are true professionals and trained so well.  We went for a getaway leisure weekend.  At check in, the employee was checking in a very well suited, stuffy guest (you could tell he was there for business and no-nonsense).  He was treated with such professionalism, mimicking his demeanor.  Then walk up my goofy best friend and I making jokes and laughing, the same employee was so fun and joking back with us!  Real people who are just awesome work here.  This was one example, the man who does the regency level check-in and service is a super good guy too!  He can give you a million awesome things to do in the city.
2.)  December in San Fran- SUN and VIEWS!  Thank you for building my room to overlook that enchanting Bay Bridge light show.  WOW!  I watched it in my room as I fell asleep every night.  So wonderful.
3.)  Want to see the biggest Christmas Village ever?  Look at the lobby!  Stunning collection.
4.)  Regency Club- HOLY MOLY this is the bees knees.  Book it and be happy.  Not only better view rooms, but the level of service, included food, and wonderful amenities is awesome.  For instance- I bought an online gift card for a tour, and I forgot the paper at home (you know, the paper that bodily said "MUST PRESENT UPON ARRIVAL".)  So, I run up to the club and the man who works there jumps on a computer and prints it for me in about 1.5 minutes flat, so we were not even late!!!!
5.)  Access.  I usually drive, but the parking at this hotel is a bit steep ($62 I think).  While I would not mind paying that, a car in this city is as useful as a car on a cruise ship- just not practical with parking and such.  We used BART to get there, got off on the Embarcadero site, and were nervous with how far we would have to walk to catch a cab to take us to the hotel.  To our surprise, we walked out of bart, looking for a cab.  Found one immediately, and told him where we wanted to go.  He said "look behind you".  LOL, We were literally right in front of the building!  We barred everywhere in the city  To the nutcracker, to shopping, to everywhere!  Simply wonderful access to this amenity is super noteworthy if you like to explore the city like us.

Anyway, you can tell, I am sold on this place and love the service, location and amenities.  Thank you again Hyatt for another AMAZING AMAZING stay!

27/12/13 | Link | Rating: 5.0
362. Andy S.
Stayed here on business in November.  First time guest there.  Awesome service and a nice clean room.  Had an awesome view of the Bay Bridge from my room.  Will stay here again for sure!

12/12/13 | Link | Rating: 5.0
363. Sara N.
Wow! Luxurious place. Fabulous lobby and elevators, nice rooms, very cool science exhibit going on while we were there. I recommend having a drink in the hotel bar when it's not too busy.

Housekeeping comes in earlier than I am used to, so if you are on vacation and want to sleep in I recommend you hang up the do-not-disturb sign.

Also they charge for wifi which is unfortunate. However you could skip that and go to Peet's in the ferry building for wifi if you need it.

Other than that I had a very nice stay here, and took some amazing photos of the hotel interior. If you can't afford to stay in the hotel, just go in and look at it. Wow.

20/07/12 | Link | Rating: 4.0
364. Valeria S.
Came here for a 'girls weekend' in the city not too long ago...I've never stayed at a nicer hotel in the city before so let me just say I was shocked that parking your car for the night at the hotel was a little over $60! The valet guy said across the st was a parking garage that charges $30ish for the night but I wasn't sure about leaving my car in a parking garage in the city for the night (I've lived a sheltered life) lol. I got inside and had to wait for my friends because they wouldn't let me check in since it was booked through a 3rd party website (orbitz or something like that) which is understandable but they did offer me water as I waited in the lobby. Also, the lobby is very pretty so that was nice lol.

The room was decent, don't really have any complaints it's just not the absolute best hotel I've ever stayed in lol.

03/05/13 | Link | Rating: 3.0
365. Alex W.
When I stayed there on several occasions it was fantastic.  The place was immaculate, the service was phenomenal, and the food was fantastic.  I enjoyed the ambiance and the closeness to the waterfront.  Their business rooms are a perfect place to get things done and its a great location from the Marina and the Wharf.  Next trip I think I'll stay again, even while doing business in Union Square.

21/09/14 | Link | Rating: 5.0
366. Tiffany M.
Beautiful hotel. Lots to do around the hotel. I had to walk a ways after the elevator to our room but the view of the bay is amazing. Also the Starbucks coffee in the room is delicious. Even if you make another cup off the same packet. The downside is the hotel food $25 for breakfast Buffett is highway robbery for the bland food. I'm here for a Conference and the continental breakfast was bland also, and I'm pretty sure any food I've eaten here has made me sick. My recommendation is stay at the hotel for the beauty and eat at the restaurants nearby.

09/09/14 | Link | Rating: 3.0
367. Lisa H.
My hubby and I spent the night for a stay-cation. The lobby here is beautiful, we love the lights hanging from the ceiling, and the openness of the atrium. We were impressed that they was in-room recycling, because the Hyatt in Union Square does not offer recycle bins. We stayed on the 8th floor and had a nice view of the bridge. I was surprised to find ear plugs in our room, but the next morning I understood why. We were loudly awakened by the cable car tracks below....I never realized how loud those tracks unless you are trying to sleep. It was rather aggravating because the purpose for us for staying the night in the city was so that we did not have to deal with making the last BART train of the night, so we were hoping to sleep in. Once we were starting to get used to the cable car tracks, the "artists" by the ferry building starting playing their plastic "drums." LOUD. The other disappointment was that we had hoped to go to the top floor to check out the view and visit the restaurant, but that was not available to us.

02/12/13 | Link | Rating: 4.0
368. Jen C.
I really wanted to love this place, but there were some errors that came up that made this hotel below average.

Checkin was effortless. There was always a receptionist ready, and she gave me my keys and upgraded my room to a quieter floor. The layout is a little confusing, as the entrance/reception are on different floors, and if you have a room with the nice view, you have to walk all the way down a hallway to get there from the elevators.

Upon entry, we were afforded great views of the San Francisco ferry building. It was a little constricted though; not much room to look out or let air in and while you can open the full ceiling to floor balcony windows, you can't step out.

The remote and keyboard for the TV were not cleaned; greasy and crusty. To my dismay, they weren't working. Why? Well, the TV's unplugged! It was pretty hard trying to untangle all the different wires and  get it plugged in behind a ridiculously heavy shelving system. It was extremely dusty in this area. I felt grossed out having to clean up all this stuff--it would have been more of a hassle to call someone up and have to get dressed and organized for someone. Makeup mirror and sink area is pretty dim, so don't expect putting on any makeup clearly here.

A standard hotel in the business area of San Francisco, but not a great stay I'll be looking forward to again.

13/05/12 | Link | Rating: 3.0
369. Amanda T.
Spent Valentine's Day here this year and I do have to say that I was a bit disappointed. The facility is beautiful but the room didn't live up to the standards set by the rest of the hotel. I felt like I could've gotten equivalent ammendities at a Best Western.

19/03/14 | Link | Rating: 3.0
370. Tony U.
Very beautiful interior and isn't all that dated even though it's always had this look for over 30 years.  Room was very comfortable and the downstairs bar is really cozy and a fun place to socialize.

Only issue I had was the slow elevators.

Will definitely use this place again the next time I run the San Francisco Marathon..

14/08/12 | Link | Rating: 4.0
371. Greg N.
Beautiful hotel, great location. Pricey but this is San Francisco.

The decor is gorgeous, service was outstanding!  This will be my first choice for my next trip back to San Francisco.

30/08/12 | Link | Rating: 5.0
372. Jolene R.
location, location, location.

this is now my #1 favorite hotel in sf.  

nobody can bring me down.  try.  you cant.

18/07/13 | Link | Rating: 5.0
373. Charles M.
Nice hotel. We booked last minute for an overnight stay in San Fran. We attended a Gala in City Hall and did not want to drive back to the East Bay. Our kids enjoyed the stay as well. The rooms were a nice size and I liked the suite feel of the double bed rooms that had a wall separating the room from the bathroom. The refrigerator in the room helped as it was accommodating for my family. Our room view was overlooking the Pier at Fisherman's Wharf and all was well. The only complaint, if that, was the beds seemed smaller than your standard queen and did not sleep the best. However, the day we checked out, maintenance was actually clearing the rooms on the floor for renovations. Hopefully new mattresses were in budget. Overall, we would definitely stay again.

25/03/14 | Link | Rating: 4.0
374. Tim R.
Great Location and Accommodations

I've stayed here several times for business trips and its always a pleasant experience.

Highlights:

-Great Customer Service
-Many rooms offer a view overlooking the bay
-Good size rooms
-Great location (next to Ferry Building and Financial District)
-Beautiful lobby and nice bar
-Nice gym

I'm sure I will be back again.

08/10/12 | Link | Rating: 4.0
375. Stan S.
This is a very large convention hotel quite close to the Ferry building. The rooms generally all had interesting views and the interior of the hotel was quite dramatic. As for services, the bar was ok as hotel bars go, but it is as expected not cheap, although if you time the happy hour prices you can save yourself some money. The property was well maintained and the housekeeping staff did a good job.

If your looking for a hotel near the water and cable car lines, this is a good choice, I'd stay here again.

16/05/12 | Link | Rating: 4.0
376. Tony C.
Awful food.  Eat out.  The lounge food is below Regency quality.  The chef's were cooks.  Not chef's.  I am on a low carb diet and they could not tell me the carb content of the food or sauces they serve.  Diabetics stay far away. The room is nice but there is better stays in SF.  Do not eat here.  A lot of wasted atrium space could easily be converted into a decent restaurant.  But it is wasted space.

02/05/14 | Link | Rating: 2.0
377. Leanna C.
I have had TERRIBLE experiences with this hotel. Most recently, I was promised one price, charged hundreds more, and ignored by management as I reached out to remedy the situation.

I was excited to spend time in San Francisco with my boyfriend and a few other friends. When we started the booking process, the Hyatt representative quoted us one discounted price (thanks to my Hyatt Gold Passport points). A few minutes later, I called back to confirm our booking with another representative. Imagine our surprise when, upon checkout, we were billed for hundreds of dollars more than quoted. Apparently there had been a booking mix-up between the two Hyatt representatives we talked to.  We then spoke to the hotel manager, Natalie, who offered to review my past phone calls with the Hyatt. She promised to call me after doing so, and at this point we ended the conversation, hopeful that the mix-up would be promptly resolved. It was not.

She did not call me back. Instead, she sent a curt email notifying me that she had reviewed ONE of my phone calls and no Hyatt Gold points were discussed. The problem was, we had had TWO phone calls and she only reviewed the second. I asked her to review the initial call during which we SPECIFICALLY discussed the Gold Points and how they contributed to my discounted rate, but she refused to do so. From this point forward, she has refused to respond to any of my emails or to further assist me in any way.

We have called multiple times and been bounced around to different departments, but the hotel has been neglectful and evasive in addressing my concerns.

Currently I am out hundreds of dollars; I am frustrated, exhausted and at my wits' end. I would not recommend this experience to anyone.

07/05/14 | Link | Rating: 1.0
378. Steve M.
Dirty room, stains on the carpet and headboard, smelly bath towels and the front desk was indifferent about it. Would not stay there again.

26/01/14 | Link | Rating: 1.0
379. Rebecca H.
Attending a conference here, it's great!  Comfortable, staffed well, clean, it's a fantastic conference space.  The only complaint is the lack of protein for breakfast and snacks.  How about an egg or cheese?   No more pastries!

I'm BARTing in, super easy to get to from Embarcadeo station.  It's literally steps from the Drumm street exit.

06/09/12 | Link | Rating: 5.0
380. Jamie P.
This hotel is OK I have definitely stayed at better for less money.

CONS: If you enjoy a nice warm bath and slipping into soft, silky sheets this place is NOT for you. The bath tub is old, and small. The sheets are rough and the bed is way to firm. The tv is small and old.
Mini fridge empty= EPIC fail. No vending machine in the hotel at all... If you want something to drink or eat you must face the gauntlet of crack heads at the 7-11 across the street!! Hyatt giving business away to a corporate company in the city of sustainability tisk tisk! Why not let a local merchant stock vending machines on every level with tasty local treats...?
61$ a day to park GET BENT! I won't be back.

PROS: Good for single business men. The view and location are pretty cool.

14/07/13 | Link | Rating: 1.0
381. Krissy M.
Gorgeous hotel! We stayed here for the SF Marathon - could not beat the location, attentive service and the contemporary furnishings.

I loved the huge atrium, and though others have commented on its 'retro' look, I quite liked the feeling and the elevators were awesome, too.

23/06/13 | Link | Rating: 4.0
382. Georgie M.
I believe this might be one of the best Hyatt's in the entire chain!

I started staying here back in the early eighties, when the Embarcadero was still in the process of changing.  Back then, it was sometimes hard to get a cab to take you back to the hotel.  Well. no more!

We recently stayed here on one of our winery vacation, and all the memories started coming back.  I still believe that the full impact of the entrance is breathtaking and amazing when you first see it.  

What Hyatt and their architects have created is a hotel inside a hotel, or a real life Lego set.  We had a great view of the old Ferry Terminal and the Bay Bridge from our room which was just out of this world.  Everything had been updated inside the room and we had HDTV, which was nice.  The restaurants are great and there is a bird's nest one on the roof which you can access by separate elevator on the ground floor.  Great hotel, we'll be back.  

Enjoy!

06/06/12 | Link | Rating: 5.0
383. Joss K.
Stopped in for drinks with friends in the lobby, and while the drinks were good and the snacks tasty, the service was mediocre at best. Took forever to pay--like 20 minutes!--and they made a number of mistakes. Oh well.

01/09/13 | Link | Rating: 2.0
384. Amanda S.
This hotel claimed the number one spot on my personal list of worst hotels in America. The hyatt regency just beat out the W in Times Square. I caveat this review by saying I am a hotel snob. However, I pay a premium price, and this warrants increased expectations. Strike one: no signage - I entered the hotel on the street. there is only a conference room. no sign to say registration 2nd floor, no greeter to say hello you should go here.
Strike two: the bar had last call before midnight on a Friday night. Thus, after returning from a nice dinner, we were barely able to have a night cap
Strike three: hookers (mid-grade) in the hotel bar. which is obviously closed as noted in strike two.
Strike four: the bed squeaks (probably because of strike three)
I am awake writing this review due to strike four. Perhaps, a magical rainbow unicorn will appear before I check out to grant me wishes and remove this hotel from the top spot on my personal list of worst hotels in America.

31/05/14 | Link | Rating: 1.0
385. Melissa P.
The Hyatt Regency San Francisco is one amazing hotel. From the ambiance to the customer service, everything is top-notch. Though our stay at the Hyatt was not in the initial plan, I couldn't be more pleased with how everything turned out.

My husband and I were in San Francisco for our wedding and wound-up staying at the Hyatt last-minute. Originally, we were scheduled to stay at the Hotel Vertigo when they cancelled our reservation without any notification. My then fiance and I arrived for check-in at the Vertigo around 11:30pm only to find out they had given our room to someone else and booked-out the rest of the hotel (even though we had confirmed the reservation twice including that day). Frantically, we began searching for a new hotel as we were getting married the very next morning. Needless to say, the Vertigo staff was completely unhelpful and we wound-up having to utilize our own resources.

The weekend we were there was a busy one for San Francisco and as a result, we were having little luck finding a new place to stay. Until we discovered a vacancy at the Hyatt and jumped at the opportunity. We arrived for check-in around 2:30am and the difference in service between them and the Vertigo was night and day. Their staff was incredibly friendly, personable, beyond professional, and symphathetic to our situation. They  found us a great room with one of the most beautiful views I've ever had and checked us in immediately (even though it was in the wee hours of the morning).

Throughout our stay, they made my husband and I feel incredibly special and like valued guests in the hotel. The room service was excellent as well. Additionally, the hotel is centrally located to BART making it very easy to get around town.

I highly recommend the Hyatt Regency to anyone planning a trip to San Francisco. My husband and I will definitely be back.

28/10/13 | Link | Rating: 5.0
386. Sam V.
I've decided...I'd like to live here.

Close to Bart.  Very close.
Friendly very helpful staff.  They gave us early check in and possibly an upgrade.  I asked that we be put "as high as possible" and they put us on the 15th floor.  Our view was not fantastic but if you walk down the hall you can see the Ferry Building and the Embarcadero.  I watched the farmers set up at 6 am.

Coffee and newspapers were free, in the lobby and the coffee was good.  I ordered breakfast a la cart and it was a little pricey...I would not spend $22 for their buffet.

Our room required a key card scan to reach that floor.  I felt secure.

05/11/12 | Link | Rating: 5.0
387. Kalika Y.
They have a TV in the bathroom of my suite!

19/10/13 | Link | Rating: 4.0
388. Kate S.
The lobby of this hotel is beautiful.  I loved the hanging lights, the openness of the atrium and the light-up interior elevators with glass windows.  Seeing a lobby like that give's one great expectations for the room.

I was then really disappointed by the plain room.  Nothing was special about it.  I thought the beds were ok though nowhere near as comfortable as the beds at the Westins or Sheratons my husband and I frequent.  The pillows there were NOT comfortable though and I woke up with a neck ache each morning.  We stayed 3 nights.  The bathroom was really no nicer than a La Quinta.

Ate at the restaurant in the atrium, but neither my husband nor myself liked the food.  I had the lamb meatballs and my husband the spaghetti.  I hated mine so tried his thinking it's be better.  YUCK!  Not good.  Also, my meatball portion was super tiny and his bowl of pasta huge so that was kind of weird.  

Bell staff was nice enough.  They brought up a crib for our baby free of charge.  We did not pay for parking as we had transportation to and from the airport, but it sounds like from the other reviews they charge WAY too much for parking at a hotel where the rooms are just average.  

Next time we're in San Francisco, we'll likely stay at a Starwood property.  ;-)

01/08/13 | Link | Rating: 2.0
389. B L.
This place is  great. Excellent customer service ( Todd ? and Tserling?) beautiful grounds, nice location, plenty of parking next door for half the cost of valet. Easy to hail a cab, 24-hour service, concierge, secure elevator after 11pm. Gym was clean with plenty of machines and complimentary towels as well as headphones. Free coffee, extra shampoo etc if you need it. If youre an early riser, you might get to smell the breads and cinnmaon rolls from nearby bakeries. This place rules. Can't wait to come back!

05/11/13 | Link | Rating: 5.0
390. Rob L.
Th lobby is amazing and the front desk staff was helpful but the good experience stops there. The first day we checked in and the room wasn't cleaned properly.  The vents are full of dust and the lighting fixture was falling off the wall.  The second day the shower was clogged and the roof of the bathroom started leaking water.  The day of departure the floor above us had a party all night.  So much for a romantic weekend get away.

28/09/14 | Link | Rating: 1.0
391. Brian P.
Was staying at the Hyatt Regency for a five-day event and was very impressed. The event food, meeting spaces and rooms were always tight, showing an attention to detail. The beds and pillows, most importantly, we're definitely to my liking.

I talked with the housekeepers twice and they were fantastic. I approached the desk once after check-in and felt snubbed by three agents standing shoulder to shoulder.

The waitstaff were friendly and prompt upon request; I always got my special-request peanut butter.  There was one incident of a colleague getting "loudly redirected" (he said yelled at) because he hopped into a serving line to nick a muffin.

The lobby decorations and mini-museums were striking. Overall it was a fine experience.

15/08/13 | Link | Rating: 4.0
392. Maureen B.
I hadn't  been in here for years. But boy am I happy I considered it for our upcoming conference. Everything about it is truly perfect for a large group (300+). Their conference rooms are all at street level, and offer city view excitement. There is the simple luxury for your guest to walk through a door, and be in the embarcadero, or Justin Herman place.

Their food has been revamped (alice waters anyone?) and their lobby is delightful. I chose this venue over several "famous" options. I really like the vibe here, and their willingness to be flexible is a special treat.

In the next 6 months they will also have new furniture. On your next trek into SF, I'd say stay here. You can't beat the location (especially for the America's cup)

10/12/12 | Link | Rating: 5.0
393. Rob S.
I would stay there again, the room had a few issues.  Broken tub drain plug, the bathroom door stuck to a point that you had to really force it closed, and after a hot shower it tighten up to a point that it was very difficult to get open.  Location is perfect, you have instant access to the Bart train and piers.

26/07/14 | Link | Rating: 3.0
394. Arash Z.
If you are a fan of architecture as I am, you must see the lobby of this hotel.  Make sure to take photos.

17/07/14 | Link | Rating: 5.0
395. Michael C.
I was in attendance recently for a conference for work. I can't speak for the rooms as I didn't stay overnight, but the facilities otherwise and service were both very good. Location couldn't be better, midst various eateries in the Embarcadero area and directly above the BART/Muni station. The conference halls were nice overall, except multiple rooms had thick structural support columns directly in the middle of the room, which obstructs the view of many in the audience. However, the overall design and layout otherwise is intuitive (ex. location of restrooms/elevators/directories).

16/03/14 | Link | Rating: 4.0
396. Sammy C.
My fiance and I stayed here on New Year's Eve for 2013 count down. We planned to park our car at the 1 Embarcadero garage because I don't like someone else drives my car and it's only $32 a day vs. Hyatt's $57; however, since we had two big bags so we were going to drop them off at the lobby before re-parking our car.

We parked our car outside of Hyatt at a spot that didn't block anyone, a valet guy came up to us and asked for our car key, we already told him that we're not parking at Hyatt and will remove our car shortly, but he kept asking for our car key (well, I didn't want to give you my key that's why I'm not parking at Hyatt!). Then he said we can't leave our car there if we don't give him the key, his attitude was bad too! Can't believe he works at Hyatt! Ended up I asked my fiance to just re-park the car right away and I'll carry the bags to register. [One star off here]

Since the register is at level 3, I had to carry the two big bags plus my own purse all by myself. There were a few Hyatt employees just standing there looking and chatting with each other (big men) but didn't offer any help! Unbelievable! Guess I wasn't dressed up good enough - another star off here.

Well, that made my day at Hyatt not as good as I expected; fortunately, that was the only two things disappointed me. As we checked in at the register, to our room, and to get some extras from the front desk - customer service was decent and quick. I was going to buy some bottles of water, but they gave us free ones (of course I tipped them well too). Bed was very comfortable, blanket was nice and soft, bathing products were by Dr. Kennet (something like that) and were all in pretty high quality. [added two stars here]

After eating at La Mar and counting down at Waterfront Bar, we came back to Hyatt and the Eclipse bar/cafe was still open! We set down and ordered two Irish Coffees and a cup of hot tea; although they were closing soon but the bar tender was nice enough to serve us patiently; we came back here for breakfast the other day, the server was very nice and sweet (foods were just OK). We loved their decoration a lot though, it's like we were sitting outside but we were actually inside of a hotel, very grand and nicely done. [added another star here]

Overall, we were still happy with the stay here; we do plan to come back next year for new year's count down but hope we get better valet guys and to plan better ahead of time.

02/01/13 | Link | Rating: 3.0
397. K B.
I just had the best 2 days at this beautiful hotel! It's at a great location and we had a view of the Ferry Building!!  The staff was very sweet, the valet guys were on top of it and i liked how we got to text them before heading down so we never had to wait!

The lobby is beautiful and the lady that checked us in was just so sweet.  We brought 2 small dogs with us and it was just the best location.  We walked 3 mins down the embarcardero and we had grass for them to take them out.  I felt completely safe walking around at midnight to take them out.  We walked to this great Irish pub called Irish Times on Sunday night, everything was pretty much closed up except for that place.  It's about 4 blocks from the hotel so a perfect location for an evening stroll.  

The valet is kind of expensive BUT totally worth it. You have in and out privileges and it's nice to know our car is in  a secure location.  Anywhere you park is expensive in the city so we figured why not just pay for it and have unlimited access to our car for 2 days, much better than pay $30 a day and you pay that every time you leave at the local garages.

Overall perfect stay at the Hyatt, I'm recommending it to all my family or friends that come out to the city.  There's even a Farmers Market at the Ferry Building on the weekends! I'll be going back with my friends in October and can't wait!!! :)

07/08/14 | Link | Rating: 5.0
398. Joyce Z.
The Embarcadero Building Lighting and Hyatt tree lighting and curtain of lights is what kicks off the holiday season each Friday before Thanksgiving as it's never too early to get this girl into the Christmas spirit.  This year another private collector is bringing his miniature village collection into the lobby of the Hyatt bringing back that extra spark that had been missing since former collector Len Conacher passed.

21/12/12 | Link | Rating: 5.0
399. Lora C.
This review is for Tsering who checked us in to the hotel.  My bf and I were staying at the Hyatt for my birthday and we had gone through priceline which got us a good deal at the Hyatt.  While checking in, Tsering casually asked us what the occasion was for our visit and when I mentioned it was for my birthday, he immediately said he would make some things happen.  He upgraded us to a room with a balcony and view of the bay.  He also asked me what I wanted - wine or champagne?  Chocolates or cake pops?  I told him what I wanted and he made sure to get it delivered to our room before we took off to dinner 20 minutes later.

The hotel lobby is beautiful and the location is great.   There are tons of places to eat and it's right next to an outdoor shopping center.  I would definintely stay here again.  

Tsering really MADE our experience great.  

Thank you so much Tsering!  I wish there were more people in the service industry like you.

19/10/13 | Link | Rating: 5.0
400. David M.
Awesome location, staff was top notch in all aspects. Clean, updated decor. Was upgraded to a bay view with balcony and complimentary champagne in room to help celebrate my wife's birthday. Of the many lodging opportunities in SF, I would make this the destination for my next stay. Thank you! only detraction was the high price to valet park$64/day.

26/04/14 | Link | Rating: 4.0
401. Peter G.
First time Last time !     I will go from start to finish of my stay .     Pulling into the Hyatt valet parking and paying $65 per day(this charge was more then my rental car).  living in LA and never ever ever in my life have I paid more then $30 even on Rodeo Drive. Getting my room key and walking from the elevator to my room was about a 20 min walk due to the way this hotel is build and I was totally gassed out  making this walk everyday. I picked this hotel because of there lounge on the roof top that way I can chill and watch the city flow.  As I hit the button to the lounge in the elevator my access was denied ?!?! I ask the front desk guy why I am not permitted to enter and he tells me I need to upgrade my room to be allowed in the lounge ?!?!..... Okay how much I ask    He tells me $75 a day        Fine I'll take it I tell him       without even checking he tells me they are sold out?!?!?     This is a total joke you advertise this lounge as one of the things to do in the hotel but then not only charge a daily fee and then tell me you are sold out?
Not one of the staff members had any knowledge about the city like they are not from San Fran or had no English skills.     All in all this place sucked and I will never set foot in this dump again.

09/07/14 | Link | Rating: 1.0
402. Doriann H.
Nice hotel very close to Fisherman's Wharf staff was nice the rooms are ok the bed wasn't that comfortable the parking lot attendants were very fast and nice they have a restaurant Knuckles the best Garlic Fries & Bloody Mary's....had a very nice bartender...felt the hotel could have been cleaner the carpet in the lobby was filthy. I think for the price they need to pay attention to cleaning things (carpets) but over all great location!!!!

04/08/14 | Link | Rating: 3.0
403. John R.
Had an unforgettable weekend at the Hyatt.  Someone jumped in the atrium and almost landed on a colleague.   I'll be staying elsewhere in the future.

24/03/14 | Link | Rating: 1.0
404. Steven S.
UPDATE: Since writing the original review below:

1) I reported the broken desk lamp in person at the front desk at 7:50am on the first morning of my stay. It is now 23.5 hours later and it has not been fixed/replaced. I assume my maintenance request was mishandled/ignored.

2) I was wrong about the in-room coffee. It is in the room, but it is hidden on the bottom shelf of a closed cabinet. Seems strange when there is so much counter space available in the room...why hide it away?

==================================

Reserved king room 5 weeks before travel. Arrived and no king rooms available. Was given a room designed for disabled guests. I'm glad the hotel provides that for people who need it, but what it meant for me is that the showerhead came up to just below my chin and the bathroom had zero counter space.

Desk light with electrical outlets does not work...entire work area is dark and can't plug in laptop, phone, etc.

Desk area has no phone...only phone is between the two beds. I need to be on an hour-long conference call....I guess I'll have to do that with my cell phone. This is supposed to be a business traveler-friendly hotel but is not.

No in-room coffee maker - again a standard feature at much less fancy and expensive hotels.

I arrived at 11:25pm local time after being on airplanes since lunchtime...so I was starving. Kitchen, restaurants, room service all are closed. Desk clerk suggested walking to subway or ordering a pizza for delivery. This is a premium hotel in an international city with guests arriving at all times of the day/night. Ridiculous that they don't have all night (or at least late night) food service available.

I booked here because I'm attending meetings nearby; however, I will never stay here again...too many other better options.

20/08/14 | Link | Rating: 1.0
405. Michelle S.
It's so rare that I bother spending the night in an SF hotel because I live just on the other side of the water.

But my least favorite time of the year (we orphans kinda hate the holidays, but I'm actually having a good year this year) means holiday parties galore. Since I was an awkward and uncool teenager in high school, the company holiday party is my chance to feel like the cool prom queen I never was. And....this year my company outgrew the penthouse of the Westin St. Francis and housed and fed us here. (Big change. We used to have to walk to the party from another hotel).

The architecture of this joint is an example of why SF is a tourist destination. Things are edgier here. This hotel is no exception. While some of the details and decor kinda border "Bladerunner" (an observation I must credit a friend for) with the pod-like elevators and sharp angle hallways, it works. It also works when they decorate for the holidays. In fact, we were really good at taking photos of the decor and really bad at taking photos of ourselves! Whoops.

The location is perfect, especially if you BART in. It's also steps from the 3 Embarcadero garage where almost everyone else from work parked. I will admit that the holidays may not be an ideal time to go if you're a late riser because the music from the ice skating rink might wake you. At night, the view of the water is fantastic if you find the proper windows in the hallway.

We had our party in the grand ballroom. The food is fantastic. Unfortunately, the service for us was rushed. Mind you, my date was late (Damn you, holiday traffic!) and we got there late, but I finally gave up trying to finish my meal because I felt like I wasn't allowed to finish it. I know I didn't pay for this meal and I know I was late and I know the staff has a set time to end their duties, but I really wanted to actually finish and enjoy my short rib because it actually was really good. Another one of my colleagues was actually told to "stop texting and finish eating" from the wait staff. That said, that's really my only complaint.

Work reserved the ballroom until 1 AM, but we split around 10 PM to go somewhere else. It's so rare that we have a dressed up date night in the city and don't have the "how will I get across the bridge tonight?" pressure. The hotel is located near the FiDi, which has stuff that shuts down on the weekend, but it's centrally located enough to get to other neighborhoods by transit or cab.

The rooms are pretty nice, though we didn't spend much time in them. I get the impression that those who book parties here get a rather sweet group rate and it's only a marginal increase for longer stays or upgrades. Though I requested a King through work, they must've run out because I ended up w two double beds. If you're planning a 4-person room stay, and you're sharing with someone you don't already spoon with, it'll be a tight squeeze.

That said, if I still have this job next year (because in this economy, who can look too far in the future), I hope they have it here again.

21/12/12 | Link | Rating: 4.0
406. Guillermo C.
Stayed here for one night over Memorial Day weekend (it was packed on Sat and could not get a room).  I thought the place was absolutely awesome!  It had great decor through out!
My room... I couldn't have asked for a better room.  It had 2 sliding doors that opened and faced out towards the Bay Bridge and the Ferry Building and the location was absolutely AWESOME!  
We walked into Chinatown and enjoyed some piping hot egg tarts (dan tats) and over to the Ferry Building for some Hog Island goodness!  

I will be back!!

03/06/13 | Link | Rating: 4.0
407. Sher Tay O.
I can show you better than I can tell you...from the balc!  This had an amazing view facing Embarcadero, and i'd love to stay here again.  The suite was a bit eerie as our connecting door mysteriously opened and we could see our neighbors.  Very bizarre.  Aside from that, i'll give it a 9 on the scale of 10.

07/07/14 | Link | Rating: 4.0
408. Leslie S.
Beware, don't expect them to honor the room you booked!!

23/11/14 | Link | Rating: 1.0
409. Callie O.
My boyfriend brought us here for the night after a late concert. He got a great deal on a room, and we were not disappointed. The hotel is beautiful, the staff was incredibly nice and efficient and the bed was insanely comfortable. The location is perfect for ferry users, BART users and MUNI users. It's close to shopping and food. I highly recommend this hotel to anyone who wants to be close to things. We were in a corner room though, and part of the building blocked our view. We still had a nice view though, but I wish I would have had a more panoramic view.

My only other disappointment is the bathroom. When staying in a hotel, I usually care more about the bathroom than anything else, and this tub was just sad. I like big luxurious tubs, but our tub at home is significantly nicer than the ones in this hotel.

I also noticed there was a vegan breakfast burrito on their room service menu. That was awesome! Most places don't care about us vegans, and while we didn't order, it was super nice to know that option was there.

23/02/13 | Link | Rating: 4.0
410. J J.
Great location close to shops and restaurants. Friendly staff willing to answer questions and give you advice about the city. When booking they made sure we knew there was construction and renovations both within and outside the hotel but it did not impact our stay.  Beautiful atrium decor, however our bay view room only had a small angles view of the bay. Parking is a wee but expensive at $60+/night with unlimited ins and outs.

Overall I would recommend staying here!

15/02/14 | Link | Rating: 4.0
411. Jeff M.
We spent a romantic night with my wife at this hotel on our 5th year anniversary. Staff was very accommodating. Rose petals  in the bathtub and on the bed that I requested were done without any issues. Clean modern rooms. Nice breakfast downstairs.

30/05/14 | Link | Rating: 5.0
412. S S.
Great location with everything within walking distance.

Checking in was a breeze.  Was told about the restaurant for a free breakfast for guests.  Was also told about "complimentary Wi-Fi" in the room.

I get to the room and tried connecting and I had to enter a credit card number and my room information to get billed.  I called the front desk and asked if Internet was really free.  They said, "Yes, it's free.  You just have to charge it to the room."  So it's fake free.

Got room service and the food came in earlier than their quoted time.  Apparently, the price of everything already includes gratuity.  Added a few bucks on the check as a tip, but after some thinking, they already charge 22% for tip.  I'm not trying to be cheap, but I just tipped them almost 40% for that.  Whatever.

Expensive place to stay, but convenient in relation to the Embarcadero and everything going on over there.

28/01/14 | Link | Rating: 3.0
413. Chad Y.
The Hyatt Regency San Francisco is prominently located at the Embarcadero and near Fisherman's Wharf, BART/MUNI, and other tourist attractions. It features decent rooms, reasonable prices, and good service which make it a great place to stay if your happen to be visiting the fair city of San Francisco and want to take in the tourist sites or are visiting the downtown financial district.

When you arrive, the confusing maze of escalators welcome you from the valet station. Skip the maze and head to the right as you enter and the bank of elevators are there to make your arrival (and eventually your departure) easier. The lobby's large atrium is the first thing you'll notice and if your stay coincides with the holiday season, strings of lights making up a starlight spectacle will welcome and wow you.

The rooms are on the larger size and many feature patios and/or bay views which are a much more pleasant sight than other buildings that make up downtown. The beds are decent and comfortable, but don't wow you. Not sure if they are the grand bed or not, but our double sized beds certainly didn't seem it. Tip to the hotel, use the square footage and put two queens in, you'll more than make up for it in my book. They are nicely appointed, however the bathrooms and the carpets, while clean, are starting to show their age.

It's large size features a rather decent Stay-Fit gym if the pounds seem to be creeping up on you as well as convenient food options if you want to stay within the building. If not, a plethora of great options are nearby (especially the farmers market on Thursday and Saturday). Self-parking and valet options are available, and while the sticker shock may hit you, pay for the valet. It isn't unreasonable and the rather confusing maze to get from the self-parking lot to the hotel can be rather...well confusing?

Service is pretty good, however I did find the wait times at the front desk to be rather hit/miss. When we checked in, it was a breeze with the plethora of staff available to keep the decently sized line moving. Yet, when we checked out in the morning around 8, the five people in line were waiting for quite some time. Word of advice: check out from your room using the in-room TV option.

All in all, the price is rather reasonable and the rooms comfortable and clean. In the end, isn't all you are looking for. After all, you aren't going to visit San Francisco only to stay in your room right?

29/01/13 | Link | Rating: 3.0
414. Letie W.
I've stayed here twice and it's a beautiful hotel. My rooms are always nice, but the bathrooms seem a bit outdated. I suppose I was expecting big oval tubs or something. It's not like I spent much time in the room anyways, but I can attest to the convenience of being being so close to the ferry building where you can find the farmers market and stores inside. Also, the BART is right in front to shuttle you away everywhere. Super convenient after a long walk around the city. Just step out of the station and you're at the doorway of the hotel. Highly recommend! It is pricey (I won't lie), but if you do stay here, I don't think you'll regret it.

21/12/13 | Link | Rating: 4.0
415. Angela H.
This review is for their meeting rooms and catering ONLY, as I was here for a one-day seminar.

Great, large meeting rooms, clean fresh bathrooms. The lobby is absolutely beautiful.

I was more than impressed with the day's catering. The morning continental breakfast setup was very filling with fruit, cereal, and bagels, and the lunch meal of a salad, chicken and risotto, and dessert, was very good as well.

13/08/12 | Link | Rating: 4.0
416. Alex S.
Met a buddy in the main bar for a deal we saw, a beer and burger pairing. The order took forever and when we got it, the burgers were missing all their toppings. No cheese. No lettuce. None of the sauces. Nothing. Quite the big deal when you order a $25 gourmet goat cheese burger with all sorts of trimmings.

The waiter proceeded to argue with us whether the burgers were missing toppings. It was awkward to argue that I didn't remotely have what I ordered.

At the end, it took them 45 minutes to tally up our check and they gave us no concessions due to their kitchen errors.

No thanks.

22/10/13 | Link | Rating: 1.0
417. Robert G.
ROTATING ROOFTOP RESTAURANT review only ... and the atrium/elevators.

This is a SF attraction in and of itself.  It sits right at the Embarcadero, where Market begins its trek inward from the port.  It shows its face as soon as you come up from the BART escalators.  It has a vertical side from the business oriented streets but, from the Embarcadero, the sides are sloped.  Hidden beyond that is an incredible soaring atrium in which the balcony type hallways for the rooms are all geometrically different as they culminate at the tapered crest of the hotel ... and that's why you're there ... to get to the rotating rooftop restaurant at the top of the Hyatt at the Embarcadero.

You don't have to stay here.  You don't have to eat here, either.  A group of us were able to find nearby street parking at night and headed up the elevators to have drinks and desserts.  The floor, which makes a full rotation each hour, and is a dated concept along with the atrium concept, provides not a 5-star, but at 10-star, view over the city and the Bay, and a better look at the nearby Bay Bridge than the Golden Gate.  Everybody is reliably wowed.

Who the hell can afford to stay here?  That's what weekend specials at nice chain hotels on the Peninsula near SFO and out in the East Bay are for!

04/05/13 | Link | Rating: 5.0
418. Amy W.
This review is way, way overdue!! My husband and I got married on 5.25.13 and had our ceremony (over looking Justin Herman Plaza in the atrium) and reception here (grand ball room). Our wedding coordinator, McKenzie Minke was the deciding factor in booking this venue. We knew that we could count on her, and she completely surpassed our expectations. From the menu tasting (we felt like celebrities) to the last minute details (she hand made me a toss away bouquet because I thought the florist had forgotten it- so sweet!!). Everything was seamless on the wedding day and I cannot recommend this venue enough!! I really hope she is still there. McKenzie, you are the best!!!

-Pete + Amy Weidner

14/03/14 | Link | Rating: 5.0
419. Homer S.
Hyatt bar staff are thieves.  I ordered a drink but the price charged on my credit card statement did not match the price I was told at the bar.

12/07/14 | Link | Rating: 1.0
420. Robert W.
Next in line to check in when I arrived, and I've been standing here for almost 30 minutes now!  Only two people working at the registration desk.  Very disappointing first impression for such an expensive high-end hotel.

25/10/14 | Link | Rating: 2.0
421. Jessica W.
We had high hopes for a lovely stay after seeing all of the positive reviews here. My husband travels to San Francisco for business frequently, and I like to join him because we love the city. We keep looking for "the hotel" that we can keep coming back to, but unfortunately this doesn't seem to be it.

The Good: We booked a king for two nights. We had a room on the 15th floor, and it had a beautiful view - we could see part of the bridge, which was especially nice at night. The lobby was full of lights for the holiday season, which was fun. The elevators are so cool! The bed was comfortable.

The Bad: We arrived to our room, and there was a large tray full of dirty dishes and cocktail glasses outside the door. Not a big deal in itself, but showed a lack of attention to detail and wasn't exactly the nicest greeting (we checked in after 6, so it's not like we arrived right at check-in time).

I can overlook the blah wallpaper and carpet, because the view and location override that ... But STAINS were everywhere. There were multiple dark stains on one half of the curtains, a large stain on the floor, a medium sized stain on one of the chairs, and small stains on the bedding BOTH days. I'm not a perfectionist or even a clean freak when it comes to hotels, but in a hotel like this (price point, star rating, and reputation) I expect at least a feeling of cleanliness -- which was hard to achieve with multiple stains everywhere I looked. There was also black stuff growing in a corner of the shower and in a crack in the bottom of the tub.

Also, we ordered drinks in the hotel bar on our way out of town and our server never asked if we wanted food, brought us our check almost immediately without giving us the chance to say anything (like order another cocktail or food) and then took forever to process our card.

We were disappointed in our stay - unfortunately this hotel isn't "the one" for us in SF.

20/11/13 | Link | Rating: 2.0
422. Elvis F.
Great place friendly staff I would stay again

04/11/14 | Link | Rating: 3.0
423. Jennifer N.
Christmas lights galore! That's really the main reason for my review. The lobby is decorated to the hilt for the holidays and everything from the hanging lights to the tree to the "village" displays on the fountain are all a part of my holiday traditions in SF. Check it out of you're looking to take some family pictures near the displays or need to get in the spirit. Easy access right near BART and a great place to lounge and soak in the Christmas ambiance.

20/12/13 | Link | Rating: 4.0
424. Christi R.
I travel into the city frequently and have stayed at nearly all of the higher end hotels in the area. This particular Hyatt is one of my go-to hotels anytime I'm in town.

The staff is always courteous and attentive. I've stayed here many times and never had a complaint about their service. The concierge helped me with a difficult same-day reservation for a restaurant I was dying to try but I was only in town for one night.

The rooms are decent sized and very clean. Not over the top in anyway but nice and comfortable. The beds are wonderful and I have never had an issue with water pressure/temp. issues during peak shower times.

A warning: If you intend on arriving early they're not always accommodating. That's my one complaint and it's not major. Generally I tend to check in later in the evenings anyway but during one visit I arrived over an hour before check-in time and was told I would need to come back. This wouldn't have bothered except I was due to attend a gala that evening and had several things I needed to do prior to the event. Not a big deal just a friendly reminder to those who might arrive early. Be prepared to leave and come back, especially if it is crowded.

19/04/14 | Link | Rating: 5.0
425. Johnny L.
nice xmas lights
nice elevators
nice bar
nice time

Ya feel me?

11/12/13 | Link | Rating: 3.0
426. Bernadette F.
Stayed here for the weekend for my best friend's bachelorette party. Awesome staff, especially front desk agent Chris. Check in was quick and easy. He asked what was the occasion for our stay, and we told him that we are here for a bachelorette party. And soon we had received complimentary champagne and chocolate covered strawberries delivered to our room. Just like check in, check out was easy too!

Our stay here was very welcoming and staff is attentive to all your needs. Will def stay again.

02/04/14 | Link | Rating: 5.0
427. D B.
my girlfriend and i spent the weekend here for my birthday a couple weekends ago. we took the ferry from vallejo to avoid traffic and having to deal with parking the car..i highly recommend doing this.
the hotel is directly across the street from the ferry building. we got an early check-in and the process was easy. the elevators are awesome! the room (a king bed with balcony) was big, comfortable and clean. the location cant be beat, everything you could possibly need is in walking distance. we had room service deliver breakfast on one of the mornings... it was an 80$ breakfast but it was delicious and worth every penny. the view from our balcony was perfect though, we sat out for hours both nights we stayed.

10/11/14 | Link | Rating: 5.0
428. Shola S.
Fairly pricey hotel, but great location and great customer service.  Stayed here one night for a conference planning meeting, and we were totally spoiled! The staff stalked us back to our room and delivered and fruit and cheese platter along with a bottle of Chardonnay. Totally wasn't expecting that, but it was a great addition to our comfortable and spacious room. If you have the moolah and need to be close to SFO, I would definitely recommend the Hyatt.

31/10/14 | Link | Rating: 4.0
429. Craig W.
There website is full of Faust adverting. I will never stay here again.  Beware if you ask for the suite they show on the top floor, for $400 they will put you in a much smaller suite. These guys are the worst.

21/02/15 | Link | Rating: 1.0
430. Ukyo T.
This place has a great location, and it's clean...butt that's about it. The staff is nice but incompetent. They also freelance their valet services who gives a flying fluck about your car. Be prepared to wait 25+ min for your vehicle to come up to the front.

01/11/14 | Link | Rating: 2.0
431. S S.
The Hyatt Regency in San Francisco is not a beautiful hotel. It was probably considered fancy in its day, now the look is a bit dated. It is more of a convention hotel-- there are many rooms, but it is low on charm. So if you are looking to stay somewhere trendy or charming, this is probably not the place. I see this hotel as more appealing to a business traveler than a vacationer.

With those qualifications out of the way, I enjoyed my stay here. I was here for business, and the room was clean-- and while not ultra modern, it was updated and perfectly pleasant. My room had a nice view of the water. The towels were more fluffy than many hotel offerings, and the bed was really comfortable. The staff were all very friendly and helpful. Breakfast in the restaurant is a choice of a buffet or a la carte. I ordered off the menu, and found the food to be well prepared and tasty- a step above the average hotel breakfast. Breakfast was pricey, but my rate included a full breakfast so that was not a factor. Internet is usually extra, but my rate included free internet as well. The hotel is well located for business in the financial district, but also near public transportation for easy access to other areas of the city.

All in all, I would consider returning here on business if I was able to get as favorable a rate as I got this time. For vacations, I generally prefer a more of a boutique hotel that has more character.

14/11/14 | Link | Rating: 4.0
432. Katuri K.
I have been staying here for a week for work and I must say that I LOVE the hotel. First, they've upgraded me not once, but twice, and now I am in a balcony suite. Secondly, there is a bartender Erica who has an amazing wine vocab and knowledge. The staff has been very friendly and the noise minimal. Plus, I get Delta miles for my stay.  I travel to the bay area once every other month for work and am constantly looking for a hotel that I can call "home." Although, the Hyatt Regency is not as aesthetically pleasing as the other hotels that my company allows me to pick from, I will be returning next month based on the great service that I've received thus far.

25/11/14 | Link | Rating: 5.0
433. Stuart B.
Stayed for 5 days in late August 2013.  The hotel atrium is as beautiful as I remembered it.  I have been here in the 70's, 80's and 90's.  This was the first time since 1999.  The individual rooms do need upgrading though (especially the digital television signal) They have tv in the bathroom mirrors that was digital.

I upgraded our room to have a balcony overlooking the bay.  This was well worth it.  We would sit our there each morning and after we got back from site seeing.

Restaurant is decent, but I would stay away from the breakfast (overpriced)

Staff was friendly and helpful.  Check in and check out was a breeze.  Elevators can get busy at times.

31/08/13 | Link | Rating: 4.0
434. Berny D.
Stayed for one night for the "nike women's half marathon" . It is very lovely and clean hotel. Staff are very nice and accommodating. Super close to Bart station . Regency club was very nice and has a superb view ! Wish I stayed more than one night but I will be back soon!
Highly recommend !

23/10/14 | Link | Rating: 5.0
435. Amy D.
I've stayed here a few times before, always good experiences - just a gorgeous, breathtaking hotel.  But honestly, the reason why this is one of my favorite hotels in SF is because of the quality of the customer service.  My most recent visit was this past weekend, for my birthday.  My fiance & I booked a room for Saturday night  - the room was incredible!!  I've always loved the rooms I've stayed in here in the past, but this one trumped those by a long shot.  We had a panoramic window view of the Bay Bridge that was just stunning. Tsering, at the front desk, seriously took care of us.  Upon check-in, he asked if this was a special occasion, and when my fiance replied that it was my birthday, Tsering insisted on sending up a bottle of wine, along with my choice of fruit or cakepops.  When the wine arrived at our room, he had included a handwritten happy birthday greeting card also, which was very thoughtful.  

Like I said, I've always had good experiences at this Hyatt, but for my birthday weekend, Tsering really went above & beyond to make this particular stay even more special & memorable.  I have to give it a full five stars, even though I haven't eaten at the restaurant.  But otherwise, the quality of the hotel & the service is definitely five star worthy.

06/02/14 | Link | Rating: 5.0
436. Mary O.
We were celebrating a short, one night honeymoon and still in our wedding clothes when we checked in. Angela, the front desk representative that checked us, was very sweet and congratulatory. Without prompting, she offered us a complimentary room upgrade. My husband requested an ice bucket and champagne flutes be sent to the room as he had purchased a bottle of champagne to celebrate. Much to our surprise to our room, Angela had arranged for complimentary bottle of champagne and chocolate covered strawberries sent to our room as a personal wedding gift. Needless to say, we had a fantastic stay and forever remember our wedding/honeymoon night. We can't wait a return visit in years to come.

01/12/14 | Link | Rating: 5.0
437. Julie W.
We stayed here over thanks giving  weekend. Great service and attention to detail
Beautiful Bay views. I will recommended to anybody

02/12/14 | Link | Rating: 5.0
438. Neal E.
Stayed at the Hyatt Regency San Francisco for five days for a work-related training event.

Check in was quick and painless on a Sunday evening. My room was on the 7th floor. Room was clean and comfortable. However, the room was to warm. And turning on the AC resulted in hot air blowing into the room. I called the front desk - they sent someone up from Engineering and replaced something, which then got the AC going.

Pros:

- Flat panel HD TV
- Mini Refrigerator in the room
- Choice of wireless or ethernet-based internet access

Cons:

- No HD TV channels
- No microwave
- Caulking around the tub was stained with mildew
- Analog controls for AC - impossible to dial up a specific temperature.
- Bed was to mushy for my preference

The elevators in the hotel were used in the 1974 movie "The Towering Inferno." The elevators look the same now as they did in the movie!

There is a hotel gift shop/convenience store on the lobby level which stays open until 10:00 pm. However, you are probably better served from a selection and price perspective by buying snacks, beverages, toiletries and other stuff at the Walgreens, 7-Eleven, or Oasis Convenience Store. The Walgreens and 7-Eleven are right across the street from the entrance to the hotel. The Oasis is located inside the 4 Embarcadero Building, just out the back door of the hotel on the lobby level and then down one level.

The staff were friendly, polite, and professional.

05/08/12 | Link | Rating: 3.0
439. Stacy M.
The view (from our room) at this hotel was really nice. The location is good as well. However, everything else was a disaster. The room was incredibly dirty, the staff was useless, and there is construction going on around the building. The manager there (Brandon) is truly awful to deal with. We had to cut out visit short- I have never had to do that before.

Having said that, this is the only bad Hyatt I have ever stayed at. The company made up for the inconvenience and has very prompt customer service; which is why I will continue to be a loyal customer (just not at this particular location).

16/07/14 | Link | Rating: 1.0
440. Shaun W.
I've been here a few times for various work related events and have always had a good time.  Can't speak to booking a room, pricing, or the quality of the rooms, but everything else is nice.

20/09/13 | Link | Rating: 5.0
441. Aman D.
You can't beat this hotel when it comes to location! It's walking distance to so many great spots in the city and very close to BART/MUNI stations if you're traveling further.

It is a little pricey, but well worth it. Valet is $61 per night, so I suggest you find a parking garage nearby. The hotel itself is gorgeous and the front desk staff was helpful. Our room could have been cleaner, but the housekeeping staff was attentive and cleaned it again for us..very sweet ladies! Comfy beds, great views and a Starbucks across the street, what could be better? I highly recommend this hotel if you're visiting the city.

29/07/13 | Link | Rating: 4.0
442. Alexandra S.
Very rude bell hops the second you arrive. I was with my boyfriend at the front of the entrance and we want to eat our peaches we got. So he went to the corner away from any food traffic and poured a small amount of water over them. The bell hop promptly ran over to us and told us to do it over the plants and looked very nervous. I couldn't help but chuckle a bit since this whole city including the hotel is pretty dirty. My boyfriend didn't really give him the time of day and told him "okay" we walked away not wanting to put energy into such a small thing. We went to the Starbucks across the street where we grabbed a tea and went back to the hotel so he could go to his conference. When we came back shortly the bell hop was whispering to another hotel employee "see there they are!" I could actually hear him talking about us. So incredibly unprofessional? In a fake and nasty way he said " how's your day going?" We ignored him since he was trying to intimidate us. When we didn't respond he said " okay?" The two of us looked so confused why he would be so torn up over "Spilled Water."
I said bye to my boyfriend for the day and walked out of the hotel. I walked out towards the train and heard a man yelling at me "Ma'am, Maam, Ma'am!" At this point I'm shocked they're harassing me to this degree. Then I looked around to see if I dropped anything or forgot something but all was accounted for. We did nothing wrong. When he stopped us from pouring water we stopped and left. Simple as that. What more could you have possibly said to me after that.
This hotel needs to properly train their staff on what it means to serve their guests. Any level of rudeness is unacceptable. I have family who work in the hotel business on the higher end and many people would never make it passed the interview. You loose your ego when you serve that's just how it goes. It's not a bad thing. It's actually good to not let others effect your emotions over a little spilled water. It's a shame really.

14/08/14 | Link | Rating: 1.0
443. Allison H.
Nice hotel however I feel that I would have been much happier at a lower priced hotel that offered me much more for my buck.

The room was nice, the staff was nice but the extra cost for EVERYTHING was too much for me. I would have thought that for the price of $225 for one night I would get some coffee, WIFI and parking. Nope. Not the case!

I had to pay $50 to park, $10 for WIFI that didn't even work properly and $4 for my morning cup of coffee. I would think that a high end hotel would offer their guests these things included in the premium cost we pay for the room.

My next trip to San Francisco will be amazing at a less expensive hotel that has just as nice of room and those amenities included.

06/12/14 | Link | Rating: 2.0
444. Marz C.
It's in a great location, staff were great, but...The hotel needs a face lift, it's got an 80's vibe. That huge gold globe in the lobby is so dusty. You have to walk a mile to your rooms with a view. To use the elevators after 11pm you need to use your key card, but you can't see those small signs on one wall! People going to the front desk every night complaining. My biggest complaint was the food, do not eat there! The salad had stale  walnuts, and too much dressing.  I ended up sending back the microwaved dried up bread pudding that was like a tasteless brick. In exchange I got a a sliced suger glazed banana and nasty ice cream. I must admit the staff were very nice and tried their best to make it right. It's just not a dining experience for foodies.

13/11/14 | Link | Rating: 3.0
445. Laura T.
Absolutely Breathtaking WOW factor as soon as u walk in! gorgeous hotel & rooms. Loved it! Perfectly located for ur frisco stay. Just don't waste ur money on the nasty buffet! The BART train is just a few feet away. Everything u need is across the street! Starbucks, Taco Bell, subway, 7-11 & Walgreens. This will be my regular hotel when coming to frisco

19/10/14 | Link | Rating: 5.0
446. Jane B.
This was the B2B hotel that offered pretty deep discounts for the race participants.  The hotel was crowded for the race, but there was zero wait for check in and they allowed an early check in, which was helpful for our group of 8 non-serious runners.  

All told, it could have been a 5-star stay except the very first impression was the non-valet valet guys.  They were fairly rude, but I just pretended I was in New York and not in my beloved San Francisco. That sort of helped.

Rooms were clean and stocked well-enough for 8 adults in 2 rooms.  The best part of this hotel is the location at the Embarcadero.  Just steps from your room, you're at the Ferry Building and barely a block from our starting corral for the race.

01/06/14 | Link | Rating: 4.0
447. Liz B.
I stayed here for two nights during a conference. The lobby is beautiful and the staff friendly. I checked in at a busy time and the front desk clerk upgraded me to a bay view room for my 15 minute wait. The room was spacious and had a balcony. Great location, lots of places within walking distance. Would definitely stay again!

26/09/14 | Link | Rating: 4.0
448. James C.
Get a room high up. Traffic is noisy on the 4th floor. The inside of this place blew my mind. Parking $57. Nice view. Cool sliding doors. Found a great deal through Priceline.
This place is nice!!

23/03/14 | Link | Rating: 4.0
449. Michael C.
I spend more time in hotels and airports than I care to contemplate. Like most folks that travel frequently I have a few must haves in a hotel. The Hyatt Regency has most of them:

1. The window in my room opens. Fresh air thank God.
2. They have healthy options on the menu.
3. They have a fantastic gym that is open 24 7.
4. The restaurant not only has nice options but excellent service.
5. Rooms are clean with counter space for a shaving kit (I am particularly cranky about this after staying at a European boutique hotel...code word for I stayed in a closet)
6. Fair prices.
7. Car service ready and waiting to get you to the airport.

I am a fan.

19/10/13 | Link | Rating: 4.0
450. Tami S.
Funny thing is I went to work and have been taking about how the Hyatt kept charging mine and my daughters credit card over and over again. I have read the reviews and it seems to happen and Discover even stated they were famous for this. Anyways the more I speak about it at work with customers and such the MORE I hear it is HAPPENING!!! Why is this??? Why are they NOT being held accountable???

15/12/14 | Link | Rating: 1.0
451. Julian I.
Such a gorgeous Hotel & beautiful Lobby situated on the corner of the Embarcadero & the FInancial District! This Hyatt is especially magical during the holidays! The glass lifts are Fantastical although look slightly dated. Although room rates are quite expensive the Hyatt is reputable and has great conference rooms. The bar here is also absolutely lovely.

05/12/14 | Link | Rating: 4.0
452. Alice C.
I am not one to review often on Yelp. Though, I feel like the general public should be aware of this. As I am sure this location looks rather appealing, I would be wary of booking a room here since they often do not ask for identification associated with payment (let's say in this particular case, a credit card). I would go into more details, though this could surely jeopardize their reputation.

04/10/14 | Link | Rating: 1.0
453. Rachel W.
The room was amazing, the hotel was amazing, however.... We stayed there as a wedding party on New Year's Eve, ate made reservations for the 3 course meal. Two of us didn't receive our main course until over 30 minutes after everyone else was served. When we asked to speak to the manager, he came to our table and was extremely rude and argued with the bride about the matter. It's really sad that the couple had this experience on their wedding night.

01/01/15 | Link | Rating: 3.0
454. M V.
Thank you Hyatt for taking me in without a reservation when the monsoon came.  Perfect room, not noisey at all, sound machine, docking station and COFFEE maker in the room.  You will now be my go-to for biz travel.  Thank you!!!!

12/12/14 | Link | Rating: 4.0
455. Marina B.
Stayed here for 2 days just to relax. There's really no need to haul for a cab, everything is located at a short distance from this Hotel.

The elevators take a firm excursion at high speeds from the Eclipse bar up into the hallways where you will stay; It's a really nice touch when you are always going in and out of your room.

I reserved a room for a bay side room, but I couldn't really see much of the bay, the only bay I could perceive was a slight sewage smell you usually get when you're in San Francisco.

The TV selections were not that great to be having two in the room, but It doesn't really matter when you have the City itself to entertain you!

I usually spend late nights that I cannot sleep on the computer, sucks that I was charged 10 dollars extra each day.

Costs were about $670.00 a night for a standard queen sized bed with internet access.

23/09/13 | Link | Rating: 4.0
456. Kathy F.
Excellent place to get a good night's rest!

Traveling with my husband for work, and this hotel is the best in terms of location. Close to Bart, Muni and the financial district. Walking distance to the Embarcadero, and Fisherman's Wharf.

Everything about the bed says "COMFORT"!!!!! The mattress, the pillows, the bedding...If you are looking for a good location (with views too) and a great sleep, there is no other choice, but the Hyatt Regency!

13/02/13 | Link | Rating: 5.0
457. Priya S.
Great location right on the Embarcadero. This is an ideal spot for a big event for corporations, weddings and such. I attended my work holiday party here and they rented out the huge ballroom downstairs. For the most part, it was your typical large scale ballroom with snacks and refreshments outside (i.e coffee, tea, muffins). The accommodations had to hold about 800ish ppl so this was on a rather large scale.

We used other parts of the hotel such as their conference rooms and space. We didn't get a chance to try the hotel food so it's hard to comment on the overall quality. I was impressed by the staff and employees all very nice. I believe this year the hotel incorporated a festive, Christmas setup with a snowfall. I wish I had seen it but overall this is a good space for corporate events and it's conveniently located close to the Embarcadero Bart and muni stops.

16/12/13 | Link | Rating: 4.0
458. Ida H.
I was very excited to be in San Francisco on this day because I was going to meet one of my closest friends who traveled all the way from Detroit!  My boyfriend suggested that this hotel would be a good meeting point for several reasons.  It is a beautiful and impressive building, it is conveniently located to many forms of public transportation, and there are many popular tourist stops nearby within walking distance.  

I don't know if reviewing a hotel that I actually didn't stay in is helpful, but I can say at least that I enjoyed the ambience of the grand lobby immensely!  The interior is huge and spacious!  You can easily find the check in desk; dine in the large, open restaurant, relax in the many available seating areas, have cocktails in the lounge, or view the scenic sights of San Francisco that surround it.  There was an interesting Alcatraz replica display section that educated tourists as to what life was like being a prisoner at this former state correctional facility.   A gorgeous display of lights cascaded down from the mile high ceiling, which drew my attention to where all the floors of the hotel accommodations were located.  It reminded me of the Luxor in Las Vegas with that high rise pyramid design.  An awesome metal sculpture also commanded attention and earned my visual appreciation of the intricate work that went into it.

When my girlfriend arrived with her 3 traveling companions, they were impressed with the intrigue of this hotel, and hoped to maybe stay there instead of where they were already staying at. Unfortunately, when we inquired as to whether there were any vacancies available, they were already full.  Finding out that they charge $400.00 a night was probably another good reason for the budget conscious to search elsewhere.....

This is a luxury hotel, but at least the less than luxurious tourist is still welcome to enter and enjoy the other amenities of the lobby.

youtube.com/watch?v=x6bo…

21/09/13 | Link | Rating: 4.0
459. Susan P.
Good news.  Place was nice, beds were comfortable, staff was helpful and all the stuff you want in a hotel.
Bad news...they clean EVERYTHING with Febreeze.  I get why they  might want to do this.  But, I am highly intolerant to fragrances, especially toxic chemicals.  It's in the rooms, it is in the elevator.  They tried hard to clean our room of the smell but we were told that the maids spray it all around the room.  I spent most of the time, that I was in the room, either by the open patio doors or trying to sleep with my head covered by the sheets on the bed.  We had used points and a bunch of cash to stay here and could not get a refund.
I am told that they are all cleaned with the same chemicals.  Personally, I will never, ever stay again at another Hyatt.
Susan P

19/01/15 | Link | Rating: 2.0
460. Karl S.
Stayed here a week and really like it. Was unimpressed upon arrival, but the old place really grew on me during our stay. The beds are great, the views are second to none and overall a great experience.

19/07/14 | Link | Rating: 4.0
461. Katie Y.
This place was ok. The lobby was beautiful but if I had the choice I wouldn't come back again.

PARKING IS SO EXPENSIVE. $64 A NIGHT!

No one that works there communicates with each other
We called house keeping and ask if they could send up some towels since they only gave us one... and we had to keep calling cause no one showed up.

AND you have to pay for wifi.

Seems like cheap owners to me....

I would recommended going to a different hotel. There are much better in San Fran.

18/11/14 | Link | Rating: 2.0
462. Keikaikaoakua P.
4th visit ive checked into this hyatt.
The last 2 visits haf been disappointing.
Checked in, get to the room, both keys didnt wurk. Return 2 ds reception desk 2 get another set a card keys. Again, the set doesnt wurk.
I mentioned mayb the batteries r low in thevlock mechanism. Red n yellow lights flash.
Samething happened this visit. But rather I had to switch to a different rm, n a lower flr.
Sadly, im at platinum status membership
I usually stay at grand hyatt but no rooms were available

15/02/14 | Link | Rating: 2.0
463. Rachel A.
Nice centrally located hotel. Gorgeous lobby. The location was close enough to my meeting the next day that I was able to walk there and there were plenty of stores in the area. I spent a good amount of time the lobby doing work after I checked out and the internet worked well both there and in the room.  

The inroom dining was quick and really tasty. I would definitely come back here.

Do not print anything here. I used their business center and they charged and exorbitant fee to pull up my document off the internet and around $2 per page printed. I charged it to my company but it was still outrageous.

12/05/14 | Link | Rating: 4.0
464. Andrea H.
Staying again this year and splurged for a room upgrade and was NOT disappointed. I had a  beautiful view of the bay and Pier 19, and a large balcony. My room was huge. I still love the location of this hotel being so close to the ferry building and Union Square, it is great.

16/01/15 | Link | Rating: 5.0
465. Niloo S.
This is our 3rd time staying at this Hyatt.. we love the location and the hotel itself... I just really wish that they would offer something to returning guests. There rooms are very pricey in my opinion but we do pay for location. our room had a great balcony looking out on the water and the ferry building.

They need to work on customers !!!  Offer us something for coming back so often please !

29/07/14 | Link | Rating: 3.0
466. Chanise D.
I was looking forward to this romantic trip with my fiancé especially after finding out we are expecting. After driving 6 hours, I was so ready to check in and get settled in.

Upon arrival, we asked valet if it was ok that we check in first then come back down to the car. We we're unsure if we wanted valet  right away because we were thinking about going around the town. The valet guy that "helped" us kept reinforcing that our car wasn't moved in 15 minutes we would get charged. I understand the reasons why but he was being very pushy and I already felt so unwelcome. He didn't even acknowledge me by smiling or saying hi.

Then, we proceed to check in and the front desk was just as rude ! His name was TSERING so just avoid him. He made small talk but it seemed like that was his job not because he actually cared. I could go on about all the negatives but it'd be too long...

Finally we get to the room. Beds are so comfortable and I enjoyed the view. I told myself that maybe this trip won't be bad after all let me just get comfortable.

Eh WRONG. We decide to check out the regency club so we ask the bell man how do we get to the elevator; he so rudely ask for our card as if we didn't belong there. It's not what you say but how you say it. I show him the card then he points us to the elevator. Again, I felt so unwelcome. :(

The only reason I am giving 3 stars is because of Philips GENUINE personality in welcoming us to the regency club. He was so friendly with a smile on his face, and was more than happy to help us.

22/06/14 | Link | Rating: 3.0
467. Anthony M.
I feel a 2-star rating is generous given our horrible experience, but I admit that the manager, Patrick, was extremely helpful at the end and I can't be any happier with how exceptional Elba is. Some crappy call center rep dumped me with her and she literally left to come find me in the lobby and go out of her way to help in every way she could. She is extraordinary.

The good:
- Beautiful bay views, depending on the room
- Large balcony rooms with separate living room and bedroom
- Comfy bed
- Large TVs
- Cool atrium with hanging lights (although the visible extention cords and connections that make clear they are cheapo Christmas lights attached together was a little disappointing)
- Elba; she said she was a sales rep who sometimes gets call dumped on her, but she was so incredibly friendly and helpful it blew me away considering our service elsewhere

The BAD:
- Elevator is straight out of 1970
- Most of the furniture is destroyed and either totally filthy and stained or just extremely old and worn. The manager sat awkwardly in a chair in the lobby trying to hide the stains
- Room received was not the room booked, had to be moved
- Recency Club access was blocked after moving rooms, front desk was clueless
- Left for dinner and came back to papers slid under the door saying our water was being shut off for construction and we needed to move rooms again; called for a manager and was offered a $100 discount with an upgraded room and free breakfast and lunch
- Moved to a downgraded room with leaking pipes at 1030p, front desk said sometimes that happens during their renovation; couldn't sleep with construction and drainage noises; "manager" said we should be greatful we were receiving a "$200 value." Offering something one will not use is not valuable and he didn't apply the $100 credit
- Asked for a manager the next day, told none available
- Called the website customer service line and asked for a manager; rep said she was a manager but after explaining the issue said she was transferring me to a manager; new rep was absolutely terrible and condescending, "I'm sorry, Sir, I vaguely remember telling you..." ignoring everything else
- Crap call center rep dumped me on Elba calling her an Executive Manager but she was a sales rep (amazing, though)
- Every other possible thing went wrong (coffee ran out, had to argue over the bill since we were charged incorrectly, bags went to the wrong room, etc.)

Had the call center reps not been so awful and the front desk people so clueless, they really could have turned our experience around - and the rooms/views really are quite nice if you can look past the dated, broken/stained furniture.

Also - $65 for parking is absolutely insane.

25/11/14 | Link | Rating: 2.0
468. Michael M.
I was really surprised by how awful the service was from down right front desk to staff across. They just don't care attitude is a bad reflection of the Hyatt. I have stayed at Hyatt's before but this one is bad. The rooms do not have Ethernet cables and you need one they will transfer to IT back to front desk back to IT and the circle goes on and on. Then they will bring this long cable from back of the bed to the desk.

For business connections people still need cables for security reasons but come on. Plus the bill did not match how much they charged my card. No one to speak to about the bill over the weekend. The only reason I gave it two is because of the holidays and they had a good Christmas decorations. This experience will make me think twice to stay at a Hyatt hotel again.

13/12/14 | Link | Rating: 2.0
469. Tony L.
Without going initially into all of the minutia about service, amenities, etc, overall my experience at the Hyatt Regency was bad because of a slippery shower - bathtub.

I was standing in the tub/shower in room 931, and adjusting the bathtub spout water temperature to transfer the water to the shower. When I pulled up the valve to transfer the flow to the shower, the instant the water from the shower hit my feet, my legs went violently flying out from under me.  I flew up and spun, hitting the edge of the tub with my hip as I flew out of the tub, landing with my upper body on the floor. I took an assessment of my condition, and I fractured my second toe, bashed up my left shoulder and right hip, and wrenched my back. Fortunately, I was not seriously injured enough to need hospitalization, but that was my good fortune; I could of as easily busted my head open on the floor, had a major fracture, or even be killed.

Two days later, I am really suffering from the fall and my wife just noticed I have a 5-inch bruise on my left hip likely from the impact against the edge of the bathtub. The shower curtain was partially torn down and several of the wrings destroyed as they were torn off as the shower curtain (thankfully) partially broke my fall. There is a somewhat gross rubber mat provided which could have prevented this accident, but the mat was rolled up so I didn't really see it, and it was so gross I doubt I would have used it anyway. I am no klutz, and have never slipped in a shower in my life. The violent abruptness of my fall reminded me of getting tackled in football by someone blindsiding you and taking out your feet at the knees. The slippery condition of this tub is a very serious hazard which they should not ignore. In posting this review I hope to prevent another similar incident resulting in more serious injuries.They were diligent, have taken a report, and were very apologetic. I am waiting to hear back from them as to what action they will take to make certain that tub is checked for safety and repaired. Depending on how they follow up on the incident, I may later come back and amend my review.

21/12/14 | Link | Rating: 2.0
470. Endura G.
Nothing special. Watch out for laundry.

I sent out a bit of laundry, maybe 1/3 of a load. It cost 140$ and they shrunk my pants. Now, I definitely need to lose weight, but I don't know how I'm going to get shorter.

+1 star because they accept packages for free : )

04/11/14 | Link | Rating: 4.0
471. C M.
Decent stay but construction at 830 on a Sunday? Annoying. They generously provide a white noise machine but they're obviously compensating.
The hotel itself was nice and our floor was quiet.
$65 for nightly parking is absolutely insane but there's a lot across the street for $35.

05/01/15 | Link | Rating: 2.0
472. Kendall A.
Being nice to the front desk folks was extremely worthwhile.

We chitchatted with the woman checking us in and though tired, made sure to be friendly - the guy just before us had yelled at her for absolutely no reason. When I explained why we were visiting and that I was from the area and how much I miss it, the woman made sure to give us a room at the very end of the hall, with a GORGEOUS view of the entire bay. We were directly over the Ferry Building, and with the balcony door open, we could hear the music in the plaza below, feel the fresh air and feel as though we were a part of the beauty all around us.  The Bay Bridge was very close, and we could watch the light show at night - the bridge was used as an art installation and is really cool to watch.

The room was weirdly shaped, being at the end and on a diagonal, but spacious enough and absolutely the best view in the hotel.  There was a mini fridge so we could have cold drinks and some food, and everything was clean and up to date. The bed was pretty comfy, and we had more than enough pillows.

This is a beautiful hotel.  Huge open lobby with a big water feature and lights strung in curtains at one end.  We really enjoyed our stay here and will be back for sure!!!

02/01/14 | Link | Rating: 4.0
473. Titus D.
We decided to spend part of week long vacation in San Francisco. Wanting to be close to the bay, we selected the Hyatt and also chose it due to our status with the perks program. We were initially excited to see that a web check-in was an option, but upon arriving quickly realized that this did nothing for us - still needed to stand in line present driver license and credit card. Minor annoyance, but nothing major. Our second night we thought it would be nice to spend the evening looking out over the bay and watching a movie. We discovered that there were no movies to be found and the "menu" button did not actually work. So, we called the desk quickly received someone at our door to assist. Immediately upon explaining the situation, the gentleman said "yes, this bank of rooms does not have movies due to an upgrade."

So, we called the desk to express our dissatisfaction about not having been told there would be no movie service in the room. Instead of a simple "I'm sorry, we should have told you that upon check-in," we received many excuses about how all the rooms have movies, but not all have the new HD TV service. When I explained this is in direct conflict with what we were seeing and what we were told by the gentleman who came to our room, we received a "hold on." Then the supervisor came on (Chris) and asked what the problem was. I mentioned the story again - no movies in the room - and was immediately told that "there is a miscommunication here." Again, not even a simple apology for spending more than $300/night for a room with analog/blurry TV and no movies.

Well, we decided to let it go. Upon check out, we were asked "how was your stay?" We expressed our dissatisfaction with not having basic movie selection in the hotel and immediately received a "yes, they are doing an upgrade...." Again, no acknowledgment of inconvenience or even an "I'm sorry" you did not have a pleasant stay.

A hotel of this caliber should not struggle with the basics of customer service. Hotels are part of the hospitality industry, but this hotel is far from hospitable. There are many options in the area and at far better prices. Don't wast your money here. Instead, save it on a cheaper, more pleasant hotel in the area and use your savings to go out on the town.

28/07/14 | Link | Rating: 2.0
474. Kevin C.
After my recent terrible stay at a Hilton property, I realized that I never left positive reviews for the places that we loved. We stayed here in August 2014.

After getting a cheap deal on Priceline and staying at what basically equated to a Hostel on our first night, we checked into the Hyatt.  Our experience was great.  The staff was fantastic.  We upgraded to a room with a balcony, which had a beautiful view of the water and the Ferry building.  We ordered room service (with two kids in tow). The kitchen took a custom order for the kids and the burger I ordered was literally one of the best I have ever had.  There was a great little market on Sunday just outside the door.

Are room was big by any standard and HUGE by SF standards...in fact, the balcony alone was probably half the size of some SF rooms I have stayed in.

06/03/15 | Link | Rating: 4.0
475. Les L.
A recent work conference to San Francisco was housed at the Hyatt Regency San Francisco and luckily, this is where I stayed.  

The location of the Hyatt Regency is impeccable.  I took the BART from the Oakland airport and there is a station just across the street.  There are also trolleys nearby.  Also across the street is the Ferry Building so not only was public transportation accessible, but it was within walking distance of a ton of great restaurants and eateries.  I didn't need a car the entire trip!  If anyone from the Hyatt is reading this, might I suggest that the doors leading to the Ferry Building at the rear of the building be open so that guests can come back in easily rather than walking all the way around to the front?

As for the hotel itself, it is very well-maintained.  The lobby boasts one of the largest indoor atriums in the world (but please don't quote me on that) and it's very pretty with twinkly lights (you can quote me on that part).  I was the lucky recipient of an upgrade to a room on their top floor - the 17th - with a partial view of the Bay and the Ferry Building.  While the room was small, think NYC or HK small, it was comfortable and as mentioned, elegant and well-maintained.  My only gripe is that the building is triangular shaped and the elevators are located at one point of the triangle so if you're staying in one of the rooms at the legs, the walk is far-ish.

There were some hiccups with service.  Only some of the people in my business group were told they had complimentary breakfast at the Eclipse restaurant because of the package we booked.  I didn't find out about my complimentary breakfast until my trip was half over and I would have taken advantage of it.  Some of us were told we had access to the exclusive lounge on the very top floor because of the floor we stayed on (16th or 17th), but I was told the opposite and denied access.  It was so, so confusing.

11/03/14 | Link | Rating: 4.0
476. Maribel G.
I stayed at this Hotel for a week in June. My husband had a conference here so he invited me along. The location is great. Many restaurants across the street and walking distance. Also the ferry building is across the street and the farmers market is right behind it. You can also walk to fishermans wharf and the Exploratorium which was a big plus for me. Our room had an awesome view of the bay bridge. Room was a fair size and had a fridge. Parking is a little pricey it's like 60$ a night I believe. Good thing my husband was compensated or it would have been a lot for a weeks worth. Staff was very friendly and our room was clean every time we got back.

I love the front lobby of this hotel with all the dangling lights and the restaurant/bar on that floor is nice. Order the burger if you get the chance, it's mega huge and delicious.

If you have lots of luggage like we did, you can only get a cart if you have a bell boys assistance otherwise you cannot get one. And you can only get your car from the valet. So make sure you have cash on you at all times so you can tip them. Overall this place can be a little pricey but definitely worth it. The location is everything

22/09/14 | Link | Rating: 5.0
477. Lauren O.
I stayed at this hotel on Friday night and was beyond impressed. There were so many great little things that made it perfect. From checking in (when we got an upgrade without asking) to the super friendly wait staff at the bar, to the awesome decorations in the lobby (see my pic) to the really nice room. I loved the little touches, like the sound machine in the room to drown out the noise from the street, which helped a lot. They also provided ear plugs just in case. The bed was super comfy, and 12pm check out time made all the difference. This hotel isn't cheap but you get what you pay for! It's also super close to a Bart station, which we took into the city to avoid the $60 valet parking fees. I had a great time at the Hyatt & will definitely be back!

20/04/14 | Link | Rating: 5.0
478. Rick M.
Stayed here for some holiday fun for two nights. The front desk people are very nice and accommodating. But we reserved a room for two nights for our family (2 adults and 2 children) and with two beds. Disappointed when we found the beds are doubles (?). And their only rooms, we were told, were a one King bed that "sleeps 4" (???) and a room with two double beds. They said they do not have rooms with 2 Queens. And the doubles looked really narrow. No real answer from them on how 4 people could sleep in a room with one King and never told the beds were doubles when we booked it.
They did give us the room with a King and brought in a roller bed and waived the $25 charge for it.
Made reservations for the following morning's Breakfast with Santa at 11:30a the next morning. When we showed up they didn't have our reservation because "the computers were down yesterday" WTH? She took our name and put it in the computer and didn't say anything about them "being down". They did seat us however and Santa came over in 10 minutes. Santa came over and was fantastic. Stayed for about 5 minutes taking pictures and talking with us. After he left we were told they are shutting down the buffet in 10 minutes. Again, WTH? The buffet is $25/adult and $15/kid and we had 10+ minutes to do the buffet. Pretty lame.
Also no pool.
The place is decorated beautifully for the holidays which is the main reason we booked it this year. But of course, the snow machine didn't work and there was noisy construction going on during the day.
Next year I think we'll try a different hotel.
BART station and cable car station right at the entrance. Also close to ferry building.

20/12/14 | Link | Rating: 3.0
479. Jude W.
It was a real pleasure working with Prianka Malhotra, Event Sales Manager, and her team on Labli and Jeb's wedding reception on 12/13/14.  Prianka's flexibility throughout the planning process was exceptional.  Her team assured the bride and groom's guests enjoyed the photo booth while her staff was setting up along with simply going with the flow through the many last minute changes during the wedding reception.  This level of service is a clear indication of the partnership our company truly appreciates. Prianka is a true asset to the Hyatt Embarcadero.  I also have to comment on the delicious dinner menu and consistent beauty of the Atrium during the holiday season.  I would highly recommend Prianka and her team for your wedding reception or event.

Sincerely,

Jude Wellington
Principal Event Director
in the mix productions
itmp.com

17/12/14 | Link | Rating: 5.0
480. Jessica S.
Gorgeous hotel right on the water. Stayed here for the weekend and really enjoyed the view, staff, and room. Didn't check out the amneties besides the hotel bar (hehe) and breakfast. Will definitely stay here on my next visit to SF!

19/10/14 | Link | Rating: 5.0
481. Elle C.
I like this hotel.

The check in was a snap, even when we arrived two hours before the stated check in time.
Our room was large and clean, recently renovated with comfortable furnishings and an enormous television set. The bathroom was decent. Hot water, clean, and towels soft and newer. The room was on a higher floor, and we were unable to hear any unwanted noise.
The one negative about the room is it smelled a bit older.
The atrium was spacious and being claustrophobic I appreciated this openness. The atrium was a tad dated (circa 1980's) , but that made it kinda nice too since it didn't feel like any other hotel lobby with its high ceiling and design. I liked the Willy Wonka-ish (original movie) gold with glass elevators.
The location is perfect. steps to BART and other transportation. Its across from the Ferry Building and the best coffee in San Francisco ( Blue Bottle) and many other places to eat at.
Our room rate was especially nice and since Expedia gives the option to pay at the hotel we kept checking as the price decreased twice before our trip. Sweet. This was the deciding factor in the 5 star review.

09/11/14 | Link | Rating: 5.0
482. Tom M.
My family and I stayed here for two nights, and had three separate rooms. The rooms were nice overall. They all had flat screen LG tvs, and our suite had a large balcony. The room could use a remodel at some point, but it was fine. You could tell it was dated by the door knobs, toilets, sink handles and the black marble from the 90s. We also felt that the outside balcony was sloped downward a bit towards the street. Our friend who's a home builder was visiting us, and said he had noticed it right when he walked outside. Nothing big, though.

The rooms were clean for the most part, aside from some gnats that were flying around in our shower when we turned it on. They seemed to disappear after our first shower.

The food here is surprisingly good. Not your typical plain hotel food. My fiancé and I had dinner in the lobby restaurant the first night we got in after driving from LA and we shared a few dishes. Literally everything was really good. We ordered the chowder, crab cakes, a quesadilla and a burger (we were clearly starving). We were shocked by how good everything was.

The people at the front desk were very nice, and the valet guys were helpful when we asked them for breakfast/lunch suggestions. The lobby was also decorated nicely for Christmas. Our group definitely enjoyed it.

08/12/14 | Link | Rating: 3.0
483. Sean B.
Quite a nice hotel, and if you're on the right floor and the right side of the hotel, the views are really exceptional.

The Regent's Club on the top floor is lovely, with 360 degree views of the city and an unguarded cappuccino machine. I didn't sleep for three days.

03/03/14 | Link | Rating: 4.0
484. Anna M.
Very nice hotel. Interior design is gorgeous.
If you stay in lower floors ask for ear plugs because restaurant noise from Embarcadero can be quite loud in the evenings. They no longer offer water in rooms.

27/10/14 | Link | Rating: 4.0
485. Rachel B.
Husband and I stayed here when his in-laws were in town and wanted to see the city. We were lucky enough to Hotwire this hotel and ended up paying $100 for the room and about $60 for valet, which is pretty good overall for a hotel in the city. It is a bit of a hike to Fisherman's Wharf and the like, so wear your walking shoes.
The hotel itself was really quite nice, exactly what you would expect of a Hyatt in a city. Very modern and fresh with a big bar area near the lobby. Gym and gift shop were decent as well.
No complaints about our room. Our relatives that booked through Expedia and paid the normal rate ended up being on the second highest floor with very nice views of the city.
We also asked the concierge for help with a dinner reservation on Saturday. Despite it being 4pm, they were still able to swing us a reservation nearby.
I hope we can find this place on Hotwire again.

18/05/14 | Link | Rating: 4.0
486. R V.
You really can't get a better location and rooms were nice.  Housekeeping impeccable. Only complaints were room service food was bland. Expected better from hyatt, in there defense, it was delivered quickly and courteously.  
Side note, we took a hotel car to airport and driver was doing 95 mph. Seriously scared for our lives!

03/08/14 | Link | Rating: 4.0
487. LPthang S.
Walked in and had intentions on ordering drinks for my friend's 30th. Asked a waitress to clean a table for us and she did with no problem, ordered our drinks and she seemed to have forgotten about us. So, I was thinking well, she is really busy. But, after 30 mins past and all the other tables were getting their drinks, I became frustrated and thought, are we being judged? Never judge a book by its cover... She comes over because she see's us grabbing our belongings and says, oh sorry. It should be coming, I told her don't worry about it. She pretended to be concerned and says, you sure? haha nice try. Yes, I'm sure. This is a first time at the Hyatt and what a bad experience! I wish I would have gotten her name, because I definitely need to report this experience! One star for the Christmas decorations!

22/12/14 | Link | Rating: 1.0
488. Sally H.
Gorgeous hotel that has easy access to downtown SF and the piers. The design of the lobby and the interior structure are stunning and looks very fancy. Most of the rooms will get a view of the Bay or the inner city of SF. I had the view of the bay bridge and the bay in my hotel and I love it so much. I thought it was weird though how we were allowed to open the large window doors up on the 16th floor. If I wanted to commit suicide it would have been easy peasy. OF COURSE, your girl ain't like that, so I really exploited this option by sitting by the large open window and enjoyed the fresh sea breeze.

The service here is excellent and I'm so glad such a fancy place did not look down upon two very young looking people. I know sometimes in these fancy places, kind of like if you were to walk into LV/Chanel, they would completely ignore you and just assume you're there to steal/break sh*t. All the concierge were so kind and genuinely enjoyed helping us and grabbing those extra towels we needed. There are also bars, restaurants, a gym, business center, and many other perks here along with a HUGE shopping area right outside of the hotel.

If you wanted to walk to downtown, it would be about ~15 minutes. And if you wanted to walk to the piers, it's about ~5-10 minutes. Of course, if you feeling extra lazy, taxis are easily accessible around this hotel.

Those who chooses this hotel to stay at will definitely not be disappointed. :)

11/04/14 | Link | Rating: 4.0
489. John C.
I don't agree with Yelpers on this one.    I see so many reviews describing this hotel as "gorgeous," "modern," and "clean."  

The one thing I will agree on is that the location is ideal.   You're on the water, in the Financial District, easy access to BART, and lots to do within walking distance.  

But otherwise, this hotel is a slightly old building that needs an update out of the dumpy 80s vibe it gives off.   The hotel is a bit smelly with a lot of old fixtures.   The interior layout is like an Embassy Suites.    You got a courtyard in the middle, with rooms around the edges.  The restrooms on the first floor near the meeting rooms feel like hospital restrooms.    God forbid you're handicapped, the handicap stalls in the men's restroom don't give any privacy.    The walls and doors of the toilet stalls don't go any higher than my waist (I'm 6'.).  No privacy there after a big lunch at your work function!

The sleeping rooms were updated at some point.  The pictures here on Yelp show you what they look like today.   Although you could describe it as comfortable and nice, I think it's just OK.    The decor of the sleeping rooms clashes with the repost of the hotel.  If you like spending a bunch of money to experience a disjointed hotel, then thus could be your place.  

When I think of "gorgeous" hotels in SF, I think of the Four Seasons, the Ritz, the Fairmont on Nob Hill (my personal favorite).   If you like older and historic, then the Palace is the one.     These hotels not only are gorgeous and done right, but their style is timeless.    

Depending on time of year and availability, you can book rooms at near the same price as this Hyatt.  I'm not going to dump it with a 1 or 2 star.    But let me just say that 3 stars can be considered generous here.

29/10/14 | Link | Rating: 3.0
490. Celeste T.
Awesome location right above a BART train, in the midst of the downtown area. You can walk to the Pier, and even up to Chinatown, relatively easily.

The rooms are clean and appear recently remodeled, though some of the shapes the rooms make can be a bit awkward due to the building's diagonal floor plan/architecture.  

Room service meals are tasty, and there's always coffee and tea in the room. The Regency club is a nice perk, if you happen to get access to it - there's snacks, fruit, etc. throughout the whole day, and an honor bar later in the evening.

19/07/14 | Link | Rating: 4.0
491. Robert C.
I cannot envision a better spot for business or fun.

Tip: pay the extra bucks for access to the regency club. Best views. Insanely good food w open bar every night. Free internet in room. Pays for itself. Dinners can easily be eaten here.

My wife and I checked in, and had full/easy access to all San Francisco. We visited and walked to the Ferry building, Fisherman's wharf, and Telegraph hill. It also sits right at the Embarcado for tons of hidden meal options.

The lobby simply gorgeous. I have stayed here twice and had a balcony room with an awesome view of the harbor and Golden Gate in the distance. If you want to be in the heart of Fisherman's Wharf, it's over a mile away. But, if you want peace, romance, and a view...check-in.

19/07/14 | Link | Rating: 4.0
492. Douglas S.
Valet parking = $60. Self-park around corner = $34. I wish yelp provided parking rates when selecting 'parking' in Search.

10/04/15 | Link | Rating: 3.0
493. Jenny P.
I work in the neighborhood and their bathroom is great for pooping in. Easily accessed and a much heartier flush than the pathetic water-saving swirly at the office. Five stars!

12/03/15 | Link | Rating: 5.0
494. Nancy J.
Spent 2 nights during Christmas 2014. Rooms are big but bathroom is a tad small. Beds were comfortable. Location is great. We took then ferry and the building is right across the street. Ice rink was great for the children. Will stay again.

09/04/15 | Link | Rating: 5.0
495. Jenna T.
Fantastic hotel, by far my favorite I have stayed in San Francisco. Location is amazing walking distance to everything and beautiful view. Room was large and very clean, I would highly recommend it here for business travel or pleasure.

03/04/15 | Link | Rating: 5.0
496. Bruce C.
Excellent hotel in a great location, especially for tourists.

FUN FACT FOR TOURISTS: The scene in True Lies where Arnold rides a horse into a hotel and takes it up the elevator was filmed here.

***PROS:
- Five minute walk from the Embarcadero Bart station
- Five minute walk from The Ferry Building (Great spot for tourists)
- Friendly staff
- Clean rooms, clean bathroom
- Unique and spacious floorplans
- iPhone dock w/ an audio cable (can be used with other phones) in each room

***CONS:
- Lower level rooms have horrendous views due to neighboring buildings
- On-site restaurants and food options don't look great (Do yourself a favor and make sure to dine at some of the million awesome restaurants in the city, not in the hotel if you're staying here).
- Overnight parking is $64/night w/ in-and-out privileges
- Standard WiFi is $9.95/day and Premium WiFi is $14.95

13/06/14 | Link | Rating: 4.0
497. Rosie M.
Celebrating our 1st Anniversary and 15th Valentine's Day together at the Hyatt.  Love how it's located right on Embarcadero with easy access to everything.  We were able to get a room on the very top 17th floor with an incredible view of the ferry building and piers from our balcony.  The room service was fast and efficient.  We have Regency Club access to the top lounge as well where the spinning restaurant used to be, the breakfast and happy hours are so nice and the view is incredible!!  360 degree view, doesn't get any better.  I would give 5 stars but the rooms are quite small.  Great hotel though!

15/02/15 | Link | Rating: 4.0
498. Valarie G.
What a nice hotel! Relatively quiet given the excellent location, quiet rooms, lovely staff, and a sound machine in the room to drown out the street noise you do get!  What a lovely touch. The room set-up was a little odd with the art being hung behind the television set and having a large blank wall on either side, but nothing to really complain about.  I'll be staying here again.

15/01/15 | Link | Rating: 4.0
499. Esme R.
Over $10,000 in unauthorized charges! The manager Brandon and front desk staff are extremely careless and rude.

I am so sad to have to update my review with an even worse experience. :(
After an unpleasant check in, I was shocked to see that my credit card was charged several times for the reservation, totaling over $10,000 in an authorized charges.

When I called the hotel to resolve this issue, I had to speak to Brandon, the manager who was previously very rude to me during check in and reservation confirmation. Once again, he was rude and didn't let me speak. He referred me to the accounting department for resolution because there was nothing that he can do on his end. While speaking to the accounting department, the woman was confused as to why I was talking to her when this was an issue to be addressed by the front desk/ manager, since the submitted the charges.

After going back and forth with the staff, Brandon finally told me that he would call me back if he figures out what happened, and when he did on a different number than the one I called, he said "we must be very unprofessional, write a review". He seemed to be referencing my previous review. (that's kind of scary to know that he used his position as a manager to bully me). Frankly speaking this is more of a nuisance  than an actual problem because the banks are really good about retracting unauthorized charges.

This is by far the most bizarre experience I have ever had with any service provider.

:(

The worst part of all this is that this isn't an isolated incident. My personal card was charged in error at they Hyatt in Santa Rosa, even though there was a credit card authorization on file with my business card. Luckily the staff at the Hyatt in Santa Rosa was very professional, they corrected the error and were very polite when doing so.

24/06/14 | Link | Rating: 1.0
500. Diana P.
This hotel includes a beautiful lobby and very friendly staff who are willing to assist with all of your needs. It also has a great breakfast buffet that is a bit costly but has wonderful meals daily. It contains a yogurt bar, fruits, pastries, and hot items like scrambled eggs and waffles. I would suggest getting a room plan that includes breakfast. It is worth it each morning.

The rooms are spacious and clean; however, because it was facing a busy street, it's not very quiet even on a high floor. You can drown it out by turning on the AC or the provided noise machine in the room.

It is right across from the Ferry Building, which is full of restaurants, but a little ways from Fisherman's Wharf and shopping. Well, not really, but it's a bit of a walk or a short taxi ride.

The homeless is quite rampant but where are they not in SF..

21/09/14 | Link | Rating: 4.0
501. Seb H.
I stayed at this hotel for one night during New Year's Eve and my experience with the place was overall pleasant. The check in was easy and timely even though the hotel seemed crowded and them only having a few desk staff available.

The design of the place is like a very open apartment complex, reminiscent of modern Conrad redesigns. Wait for the elevators took some time once in a while but that was expected with the hotel being crowded out by the New Years crowd.

The room was very spacious, to the point of me thinking that they may need a few more piece of furniture, though I'm not sure what they can put in since there was already a full size desk and a love seat with ottoman. Maybe a full sized sofa?

At the night they created a tent barrier to check for guest keys for those entering the hotel, which I assume is necessary to prevent those crazy hotel parties on the New Years. This was great for me but may not be so great if you are planning such party yourself.

The hotel also offered some special dining events and even gave out free late check outs so that you can nurse your hangover for a little longer, which was greatly appreciated. But one thing that was odd was they recommended express checked (eg. check out using the tv system) but the system didn't seem to know that the late check outs were being given out so we just checked out in person. Which was also surprisingly timely regardless of the crowd.

16/01/15 | Link | Rating: 4.0
502. Chris A.
I'm docking this hotel a star for the following three reasons:

(1) Paying nearly double the room rate I have usually paid was a buzz kill.  I know many hotels now vary pricing based on demand, but being charged nearly double what rooms at this hotel usually go for left me with a bit of a bad taste in my mouth.  

(2) The breakfast buffet is overpriced at about $31.00 with tax and tip.  The food was just OK in my opinion, and the offerings were relatively limited.  If I wasn't traveling on business and didn't need to eat and go, I would have found a better option.  

(3)  The housekeepers come by too early.  Yes, shame on me for not putting out the do not disturb sign, but 8:30 a.m. is too early in my book for the housekeeping to be knocking on the door loudly announcing "housekeeping."  This even occurred on my departure day.  

I still think this hotel has a lot going for it, but the jacked up room rate, overpriced breakfast buffet, and oversealous housekeepers were aggravating enough to motivate me to write an update.  

Frankly, if you are going to charge north of $450 a night for a room that ordinarily goes for about half that, the breakfast buffet should have been complimentary.

13/02/15 | Link | Rating: 3.0
503. Tom M.
Very quiet on 14th floor facing city.  Large rooms.  This place is beautiful with an amazing atrium.  Close to all public transport.  LOVE the high pressure shower!
Beds are great.  Wonderful breakfast.  Everything you could possibly need is just across the street.  Taco Bell, Walgreens. Deli and liquor store (great food), Subway.
The Bart escalator practically comes up to the front entrance of the hotel.  Cable car outside the front door.  It's PERFECT!

13/03/15 | Link | Rating: 5.0
504. Maureen M.
Just returned from a conference at the Hyatt Regency Embarcadero.  
The location can't be beat-- just steps from the Ferry building, Embarcadero & Bart.

The staff is good; everyone I encountered was professional & friendly.  Heather tried to accommodate my request for a quiet room with windows that open-- the trade-off was that the room was on the second floor-- so noise from the Elipse Lounge wafted in to the room in the evening.  

Why not dedicate more rooms to have opening windows?

On the downside, the rooms sorely need a facelift.  I like the dramatic curtain of lights that hang above the Elipse--but, again, the carpeting/furniture could use some updating.

I do wish more hotels had windows that open. (Sigh...)

01/03/15 | Link | Rating: 4.0
505. Derya Y.
Let me begin with saying that this was not one of my best stays at Hyatt. The housekeeping here does not really do a great job - maybe they might just not like the tips they have received, I don' t know.
When I needed a stir for my coffee, I noticed that one of the napkin-sugar packs was opened before me and the stir was missing. I also had to leave a note for them to refill the teabags the next day. Then, I noticed that the refill teabags were all thorn and stained.  
Other than those the stay was pretty decent.
The location of the hotel is great. The ferry building is right across.
The building itself is amazingly huge and the atrium is spectacular.
The receptionist was friendly and he also upgraded our room to a suite which was really spacious and cool.

02/10/14 | Link | Rating: 4.0
506. Bret K.
I have been doing a number of hyatt reviews over the month this is not a good review it has a beautiful lobby and nice rooms but it is older

when I enquired  for a town car service to an event I was told to ask at valet and when I asked he said no and was rude telling me to look for one myself

my room on club level is nice at first appearance and has an ok view of the bay bridge but no balcony you can open a French balcony 2 inches so it's pointless

the shower is showing it's age and is so small compared to what I have been used to over the past months can not open shower door and main door at the same time  with only a shower and toilet together not separate and no tub

the staff at check in were efficient and professional check out girl very interested and concerned as to why we were cutting our stay short

my review of the shower is terrible water pressure not enough to wash shampoo out of your hair the worst I have ever experienced and the device that holds the shower head in place is useless starts at the top and ends at the bottom will not stay  at the top so u are chasing the dribble that comes out

there is graffiti in the information book and the phone doesn't work next to the bed

after I complained to manager about broken things the shower head was replaced but phone still didn't work and no pressure in shower

after my call to the duty manager at hyatt regency I decided to leave 2 days short

I could not fault any staff they were great professional and caring just let down by the building and maintenance

11/09/14 | Link | Rating: 1.0
507. Stephanie S.
Update on the Hyatt sf they took care of the problem in a very professional manner thank you over all knowing that management went out of their way to take care of my Problem was great. Thank you at least I know they care about their guests!

18/05/15 | Link | Rating: 4.0
508. Angeline P.
I stayed here recently to attend a conference, and the hotel itself is really nice and decked out for Christmas! It was very disappointing to have to pay for internet (something like $15/day), and moreover to not have that internet work in the conference area. Also, the lack of overhead lighting is something I've seen in other hotels, but it bugs me every time I encounter it. Not everyone wants to turn on all the lamps just to get adequate light in the room.

All that being said, the decorations in the lobby are excellent, the food was actually really good (at the restaurant in the very back, I can't speak for the room service, or the bar area), and the people are really friendly. They also hold your luggage for free if you check out long before you actually have to leave. Check out is also at noon, which is quite reasonable.

It's also right next to Embarcadero BART, so you can't beat the convenience!

28/11/14 | Link | Rating: 3.0
509. Karen K.
We stayed at this hotel because we were attending a fundraising event behind the Ferry Building.  It was very convenient for that fact and I'm really glad I booked this hotel.  It's up there with being very upscale.  We had a one bedroom suite with a beautiful view and good sized patio.  Also we were up on the higher floors which made our views incredible!

We parked across the street in the Embarcadero Center Garage.  I highly recommend parking here as it is 33.00 as opposed to the 64.00 valet parking with the hotel.  It was convenient as well and not far from walking into SF Chinatown.
We did do a lot of walking around San Francisco but at least had a chance to take advantage of the Regency Club where you are up at the top of the hotel with beautiful views. We were able to take advantage of snacks as they didn't have our room ready at the time.  It was a treat to be pampered in this way!

Later around dinnertime right prior to the event, we also ventured into the Regency Club again. They had appetizers & drinks that we could take advantage of.  I forgot to mention about our room that we had the prettiest bathroom.  It had a very large soaking tub & separate shower with the various different knobs for the best shower you can ever have.  I believe that this suite had been recently renovated and it showed.

Our view of the Ferry Building at night was breathtaking.  It faced the building & the Bay Bridge as well.  Nothing can ever surpass that view unless you actually see it.  Walking from the hotel to the restaurant behind the Ferry building wasn't as bad as I thought.  It was a straight shot across the street.

It was actually beautiful and breathtaking in the morning as well.  We had breakfast in the Regency Club and took advantage of the breathtaking views from there as well.

I highly recommend staying here.  I know it is pricey but if you do it once you would understand where I am coming from staying at a very upscale hotel with all the amenities to go with it.  Book that hotel room now; you won't regret it!

16/10/14 | Link | Rating: 5.0
510. Jim G.
Great location, nice lobby. Quality room. No complaints about the service. But I have never seen such dirty windows in a luxury hotel. I'll attach a picture.

21/03/15 | Link | Rating: 3.0
511. DB Z.
The hotel I keep returning to when in SF due primarily to the location and the great views from their bay view balcony guest rooms. The Embarcadero area has really improved since my college days when this part of town was mostly empty warehouses. Perfect location across the street from the renovated Ferry Building with all its shops and eateries and right next to a nice park area. The hotel staff provide very good service and I have always been satisfied when staying at this hotel. Guest rooms are comfortable and clean with nice amenities. I do miss the Equinox revolving restaurant that I used to eat at on top of this hotel back in the early 90's which is now just a lounge.

29/03/15 | Link | Rating: 4.0
512. Roxana Q.
Great hotel option in the city! Situated right on the Embarcadero, you're directly across the street from the ferry building with its multitude of great food options. To your left you have pier 39 & various other tourist options. To your right you have the Waterbar, Epic Roadhouse & AT&T park.

BART is just a few blocks over making it a convenient option for traveling into the city. Parking in the city is pointless based on how much it will cost you & the time you will waste looking for parking.

So now that we've established you're centrally located to enough stuff, onto the hotel!

The entrance is a little tricky since it's actually in the back of the hotel. No way to get in via the Embarcadero unless you have good eyes & a room key.
The rooms are pretty big and you're virtually guaranteed a view no matter which room you're in since the hotel faces the water.

The room was standard issue, nothing crazy but nice but most standards. Most of the pictures on Yelp are accurate although my room seemed bigger than some of these pics.

I would definitely stay here again in the future especially since it's more affordable to stay in the financial district on the weekend vs. union square or some other areas.

28/05/14 | Link | Rating: 4.0
513. Cece E.
I've stayed at this property a few times over the years and I remember the rooms being adequate but dated. However, this particular review is for their over the top Christmas decorations.

Today, this was my 2nd to the last stop in the city before going back home. I am greeted by 2 life sized nutcrackers guarding the door. I ride 2 escalators up 2 floors to the atrium lobby. Long strings of lights hang down from the ceiling. Giant snowflakes are projected falling all around the lobby. Lighted trees dot the space while a huge Christmas tree towers over a giant teddy bear. Around the huge metal sculpture, a snow village with over 1,000 buildings gathers a small crowd of admirers. As I try to find a spot to take a photo, snow flakes, aka bubbles, float down from the ceiling. It is the 2nd best holiday display in the city.

07/12/14 | Link | Rating: 4.0
514. Isabella B.
The No1DP was attending a conference in Vegas and used the weekend prior to drop by and see me.

LOCATION: The hotel is located literally a block from Embarcadero BART station, which was much appreciated as I was BARTing from SFSU with bags containing school stuff in addition to the bags containing the things I needed for the weekend. It is also less than a 5-10 minute walk from the Ferry Building.

As of this writing there was construction in the front of the building. This wasn't so much of an inconvenience if I wanted to walk in and out but there was only one way in and out of the hotel for cars.

ROOM: No1DP booked the top floor room. Rooms on top floors 16 and 17 require separate card key swipe when entering the elevator.

-The room overlooked the city. Room did include a balcony but I didn't get to use it too much.
-Bed was comfy, pillows were soft and the headboard was soft enough to rest my head.
-Good amount of space to move about the room.
-Good amount of drawers to place stuff.

BATHROOM: Decent. Nothing too exciting but bathroom was clean and had good bathroom toiletries. Upon request they can supply you with toiletries that aren't usually provided upon check-in.

IN-ROOM DINING: Necessary as it was Mother's Day Sunday and all the good breakfast places would be literally impossible to secure same-day reservation. Breakfast took ~40 minutes from time of call.

Kimchee Fried Rice (brown rice, kimchi, spinach, market vegetables, cage-free sunny side up egg) $14.50: Serving is big for two people or for one very hungry person. Spice level is more akin to what you would see at Asian restaurants. Egg yolk was not runny at all (which I actually prefer).
Asparagus and Dungeness Crab Omelette (fontina cheese, roasted tomatoes) $17.00: Also big serving. Good portion of crabs and asparagus.  

REGENCY CLUB LOUNGE: People who book the top floors also have access to the top floor lounge, which overlooks the city and the SF-Oakland Bay Bridge. The 360 degree views mean that you can watch the hubbub of the city from up top or watch the boats pass the bridge. There is complimentary Internet access and massage chairs.

Continential Breakfast: More than just a traditional continental breakfast as I did see more egg dishes than your standard hard-boiled egg. Decent selection of breads, bagels and pastries. Unfortunately there is no option for your traditional brunch drinks.

Happy Hour: Selection of cheeses, veggies and small hors d'oeuvres. There's a jar giving you the option to pay for your drinks or to charge you room.

I'll cover the hotel's restaurant, Eclipse, in a separate review but overall it's good for a hotel restaurant. The No1DP did an excellent job providing another good hotel for us to spend a nice weekend together.

17/05/14 | Link | Rating: 4.0
515. John M.
It's war on pedestrians. Don't try entering from BART or walking from an office in the financial district.  They have blockaded the Market Street entrance. So you have to cross a dangerous street -- their taxi exit -- and then to find that the front entryway is occupied by large black limos, parked right across the pedestrian opening into the arcade.  And once you get past the cool drivers looking you over in their sunglasses, you come to the driveway with the bellman, the porter etc., to help shield you from the flow of vehicle drop offs and pick ups.  I think the architect would die of an aneurism if made aware of how this place is being managed. Definitely a downer for any local attending a conference or event. And if I were staying here... I'd be afraid to go outside.

12/05/15 | Link | Rating: 2.0
516. Tracy C.
I stayed here for one night for some Christmas fun with the family.  I had come to the Hyatt plenty of times before to enjoy drinks at the bar, but this past week was my first time staying at the hotel.  

First off, location.  I love the location of this hotel because it's a few steps away from BART, a shopping area, restaurants, and the bay.  I stayed on the ninth floor and had gorgeous views of the bridge and waterfront.

The rooms are a good size and are modern and clean.  The bed was extremely comfortable.  The hotel staff was professional, helpful, and attentive.

01/01/15 | Link | Rating: 5.0
517. David M.
"Great View,Great Service & Great Food !""

My wife and I stay at the Hyatt Regency Hotel for 3 days over the Christmas Holidays. The Hotel has a great location and is close within walking distance to the Embarcadero area near Peir 39, and the Ferry Termina in San Francisco. The Service of the staff was excellent, and the rooms were very nice with a great view of the ocean. The beds were very comfortable and the food in the Regency Lounge above floor #17 was first class. The hotel also had some jaw dropping Christmas light displays hanging from the Atrium, and placed around beautiful sculptures in the hotel. We would definitively stay here again !

05/01/15 | Link | Rating: 5.0
518. Allie M.
My boyfriend and I recently stayed in one of the Hyatt Regency Club Level rooms and it was perfect. We had a balcony with a stunning view of the bay. The Regency Club Level on the top floor of the hotel has a 360 degree view of the city. It's the perfect place to unwind after being out + about in the city. They offer a wide selection of delicious food and drinks, and you can watch the lights on the bridge at night.

The atrium was decorated for the holidays and it was gorgeous. Our room was very spacious and had a super comfortable king size bed.

The customer service was impeccable! My boyfriend and I live in SF and we just stayed here for fun - it was totally worth it! The front desk attendant was very accommodating, the valet parking attendants were friendly and helpful, the room service arrived quickly + the food was delish!

21/12/14 | Link | Rating: 5.0
519. Susy S.
Can't ask for a better location in San Francisco - right at the end of Market Street near the Embarcadero - close to all kinds of transit options.  

The building and decor are amazing!  The rooms are really quiet and a decent size.  The mattresses were very comfortable and they are covered in super soft pillows.  The water pressure is pretty strong, for someone with REALLY thick and super long hair; this is a must when I travel.  My FAVORITE thing about this hotel is The STAFF.  I travel a lot, and the staff here is the most friendly and accommodating that I have ever come across.  If I had to point out a flaw or two I would pick on the price for the valet parking. I drove into the city for a few days, so I am limited on where I can park my car for my stay.  The hyatt charges $56.00 a day and that to me is ridiculously expensive. Highly recommend the self-parking lot at next door if you can.

20/04/15 | Link | Rating: 5.0
520. Ed L.
Hyatt,
During this visit to San Francisco, my wife and I marveled at how nice and helpful everyone has been...except for your front desk staff.  From people working food stands, to security guards at offices, we've been treated with genuine courtesy, but your front desk ruined our hotel experience.
Because you are across the street from the awesome Ferry Building, I can overlook the caked dust on the vents in my room, the loud noises from the street all day and night even from the 10 th floor, and the fact that it takes 20 minutes to drive 3 blocks on weekdays around your hotel. However, I cannot overlook your rude front desk. Read below. Does this sound right?

Me, politely:  Hi Amy, one of the rooms you assigned us seems to be occupied. There are clothes everywhere.
Amy: Oh, that room should be empty. (Silence)
Me:  Ookaay, can we do something about that?
Amy, cheerfully: Sure! I'll call you when the room becomes available!
Me, flabbergasted:  Amy, it's 3:30, and these people are not in their room, they're not packed, and who knows if they are even going to leave today?
Amy:  Oh they'll leave.
Me:  Okay, so I prepaid weeks in advance for two rooms and you want seven of us to share one room until these people decide to leave? And what if they don't leave or decide to show up at 7 or 8 tonight?

Amy(condescendingly): Oh, they'll be back before then!

No apologies, no real solutions. My wife and I had to go to the front desk 4 times before they finally gave us a room. We told them it didn't have to be adjoining, but still they were very reluctant. We remained calm and polite and they grew increasingly curt.

Congratulations Hyatt. Rudest service in San Francisco.

22/06/14 | Link | Rating: 1.0
521. David F.
This hotel is a favorite spot for my wife and I for a weekend getaway. There is just so much to do in the vicinity: Embarcadero Center, the Ferry Building, easy transportation to fisherman's wharf, walking along the water, etc.  And it's right at the Embarcadero BART station so public transit is a viable option for many.

If it's in your budget, consider upgrading to a Bayview room -- the views can be fabulous and memorable. See our photos of a room on the 14th floor, overlooking the ferry building and the Bay Bridge.

If you get there early, no problem, just leave your bags at the bell desk so you can start your visit prior to check-in. Family on a budget? There is a Subway sandwich place right across from the hotel on Drumm street, as well as a Walgreens where you could buy milk and cereal for a thrifty breakfast (the hotel does have in-room refrigerators).

We booked through the Hyatt website and with AAA membership received a free bed-and-breakfast upgrade package. So in the morning, their fabulous morning breakfast spread was free (normally a $50 value). Note: the AAA bed-and-breakfast upgrade availability varies, but it's worth checking on your visitation dates.

All this would be more than enough -- but the hotel itself is gorgeous. The
lobby is memorable: you will take lots of pictures before even leaving the hotel!

Could there be any downsides? Well, yes, at peak seasons this place is unfortunately very expensive (certainly beyond our budget). But if your timing is a little flexible, you might be able to score a decent deal; even if it's a little more, this place is worth it.

10/08/14 | Link | Rating: 4.0
522. Jane A.
PRICY BUT WORTHY

Hotel bars can sometimes be hidden gems.

Lounge. Artsy décor. Decent pours. Tasty food. TVs. We came here to kill time, get something to eat, and catch part of the SFG and 49er game. The bar is on 2nd floor, tourist and business people kind of crowd, aka "FiDi Special". The prices are a bit ridiculous (spent over $125+ for couple rounds of drinks and food).

DIAMOND RASPBERRY COSMO ($15) - this drink was on-point. they used fresh raspberries instead of cheap flavored vodka. I could barely taste the liquor in the cosmos. It is my poison of choice. Highly recommend if you are looking for something "fruity" or "sweet" to drink.

THAI CHICKEN WINGS ($15) - Please ASK to have the sauce on the side. The chicken wings itself was really good. The perfect crunch, not very oily, and you get a lot of the price. It was the HIGHLIGHT OF MY SUNDAY besides the SFGiants winning. Highly recommend.

CRAB CAKES ($16) - comes with a small arugula side salad. pretty good crab cakes, they use real crab. Although very good, I was a bit disappointed that I had a few crab shells. The portions for that price, not worth it.

So we have a winner... CHICKEN WINGS... this will be my secret go-to spot for some chicken wings.

Will I be back? DUH! It's the kickback spot.

Until the next review....

17/08/14 | Link | Rating: 4.0
523. Christopher B.
Location, Location, Location, oh and a really nice hotel too! At the corner of Market and Drumm Streets, and across the Embarcadero from the Ferry building this is the best spot for launching your San Francisco adventures.

If you want to use a taxi, uber, Bart, Muni (bus, cable-car, or trolleys), bike rentals, or your own feet it is either at the door or within 100 feet of this hotel.

If you are going to be here in the warmer months, do seriously consider ponying up the $ for a balcony view of the bay. Great for relaxing and having a evening beverage, pre-dinner or a nightcap, or a morning coffee or tea. Be warned that if you leave anything out on the balcony ( like a scarf or shirt) it could get blown off by a gust of wind, or it may just be sampled by one of seagulls. Seriously, say for instance you leave some delicious peaches that bought at the Ferry Building's Farmer's Market, (Saturdays and Thursdays) in a brown bag to finish ripening while you go out for a few hours. Well don't be surprised that they are out the bag (which is now torn) and there are beak-pecking marks in the peaches (yikes).

Great showers with good pressure and hot water flows immediately. The in-room housekeeping was outstanding ( thanks Ms. Li! ) as was the desk staff, too. My flight was delayed and the online check-in via the Hyatt App had a glitch, so I had to call to make sure they'd hold the room, they did, even though I got there at 3 am, five hours late. Also, the valet staff were good and professional dealing with many, many self absorbed idiots who think to much of themselves, and were helpful with returning the rental car.

Some street noise does make it into the room, even on the 15th floor. but not enough to be annoying, so turn the fan on low and you'll be fine. Definitely better than most hotels, and the Embarcadero gets pretty quiet most evenings surprisingly. The black out curtains work great and the sheer dimming curtains allow some light in, while keeping out the view of peeping office workers across the way. Only minimal noise was noticed from the next door rooms and hallway, but that may have been more due to the rooms being empty or having quiet folks during this stay.

IMO, the bed is fine for one person, or for two people who don't move much when sleeping because every move causes the whole bed to feel it.  And the pillows are the oddest thing ever, dense, soft, but wholly not supportive, while the sheets really need to be about ten inches wider to stay tucked in and for two people to share.

Basic in-room WiFi is $10 per 24 hour period, unless you are a "Platinum" member, "Gold" is too common, still have to pay. But with all the Starbucks around and other locales offering free WiFi, good motivation to have your snackings elsewhere. The City has some hotspots nearby too! Really every hotel, chain or not, pretty much universally offers free WiFi (outside of Las Vegas where they suck you dry for every dime) so this hotel can never get to five stars without that providing that nowadays minimal standard of service. Libraries, truck stops, McDonald's, and many public buildings have free wifi but a $380 per night hotel doesn't, WTF.

A plus, the in-room refrigerator. Also nice was that it was usable, in that it was not stuffed with $6 bottles of water and crap to buy. The minus was that it was not adjustable and froze everything that was not ethanol.

Not to stay to negative, but honestly the TV was not up to standards of any hotel. Yes there was the usual selection of $17 movies and porn (cost unknown), but the set appeared to be a newer 48 inch LG flatscreen but the feed on the "regular tv" channels was analog - so it was fuzzy and out of focus, and there were only about 20 channels from what I understand to be a thing called "basic-cable." But with SF having so much to offer this is a good thing so get out the room and see the City.

01/08/14 | Link | Rating: 4.0
524. Semira M.
Warning: PAPER THIN WALLS

The staff are nice and helpful and the hotel is clean. However, I book hotel rooms to sleep and these rooms do not allow that. I was able to hear everything my neighbors did: talk, watch TV, use the bathroom faucet etc. I am not sure why my neighbors were awake from midnight through to 8am but they were and I unfortunately was not able to sleep at all before a full day out. It was an awful experience. The beds are also tiny which did not help - smaller than a full. I will be avoiding booking Hyatt and associated hotels in the future.

17/05/15 | Link | Rating: 1.0
525. Dave F.
I intended to book the Grand Hyatt as I was going to a Moscone Center Convention. For a savings of ~$500 per night, I decided I could probably manage a 20 minute walk, or use BART or a cab for far less!

I've stayed in this Hyatt, but it's been many years. It's been dressed up a bit and the Lobby is really nice. The Regency Club has astonishing views of the Bay Bridge. This trip, I was given a Bay front view. Service was excellent and I was given a late check-out option which I didn't need.

The Hyatt is really close to the waterfront and an easy 5 minute walk to great Peruvian cuisine.

The rooms are slightly dated and I liked the proximity to BART, which is just across the street from one of the lower entrances.

Great service and a great view! I plan on returning!

14/09/14 | Link | Rating: 4.0
526. Sam S.
Stayed here for a few days in 2014 and really enjoyed it. The location is perfect and the view from my room was amazing. I was upgraded to a room with water views and I could see the historic wharf building and the bay bridge from my window.

Location is 5 star, room is 4 star (only because it smelt a little bit like old carpet), service is 4 star, cost of parking is 2 star (it's super expensive to park at the hotel) @ $64 a night. As I did not eat at the hotel at all, I cannot comment on the food. There is only one bar in the hotel which is ok but closes early. For food you have so many wonderful places just across the road at the wharf building. The bed in the room is very comfortable and the pillows are good too. You do get a bit of traffic noise in the room but not too bad.

The lobby of this hotel is super impressive and apparently holds the Guinness Book of records title for biggest lobby or something.

The area outside the hotel is a little bit dodgy at night but, vibrant during the day. Almost everything is shut in the area by 10:30pm and, if you want to have a night out you will need to go towards Union square or other areas.

I enjoyed my stay here and would come back here. Getting up in the morning and going for a walk or run along the waterfront is great and you can stop and get a fabulous meal or coffee at the wharf building in the morning or evening.

02/10/14 | Link | Rating: 4.0
527. Jing F.
Stayed here with my family from 12/24 til 12/26...yeah , it's during Christmas ....had a great deal!!!  Breakfast buffet came with the deal too and that's a total plus!!!  The service was awesome and the buffet was good too.  Pretty Christmas display at the lobby.  I wanted to be here because it's on the Embarcadero...just across the Ferry Building , it's next to a shopping center, and just a walking distance to Union Square, Chinatown, and Pier 39.  It's just too bad that the businesses at the Ferry Building were closed on Christmas day..I was even looking forward to get me some BBC (Blue Bottle Coffee).  Anyway..Chinatown was open hahaha...and the Ice Skating and some coffee place were open at the adjacent building...my kids and my nieces really enjoyed the skating part. The room is a bit dated but with spectacular views of the Bay Bridge and the Ferry Building, it's very clean, and the bed is comfortable.  We didn't spend a Traditional Christmas Day but we were still able to do the gift giving thing in our room at ease and got to go to the After Christmas Day sale at Union Square after we checked out =)

PS...they do have Valet Parking but if you want to save at least 50% you can just park by the Shopping Center Parking Garage (Embarcadero 4) =)

05/01/15 | Link | Rating: 4.0
528. Alice X.
I've never stayed at the Hyatt but I've explored the hotel and went to a company event that was held here.

The hotel is gorgeous and huge and looks and feels expensive!

The hotel is conveniently located in the heart of San Francisco and its close by to touristy spots. It is located super close to BART, near awesome happy hour spots, the Ferry terminals, the Pier and the Exploratorium!

03/10/14 | Link | Rating: 5.0
529. Yee Gan O.
On my many trips to San Francisco, I usually stay near the airport to save money and also to get away from the worst of tourist excesses

However, this time, I was bringing the girlfriend on her first visit to the Bay Area and the 40 minute ride on BART into the city daily was too much to contemplate, so I decided to base us in the city. I decided to avoid the chaos of Union Square and Fisherman's Wharf and chose the Embarcadero because it was close to BART (20 yards from the nearest BART exit), offered rooms with a bay view and was close to the Ferry Building, my personal favourite foodie building in town

As mentioned, we had an easy journey from SFO on BART and it was easy to get to the hotel once we managed to the lift as the escalators going up were broken at Embarcadero station. Incidentally, we found a bizarre loophole - there's a lift which takes you from the train platform straight outside the payment gates

We took the escalators up from street level and walking into the atrium of the hotel lobby takes your breath away. It is a cavernous space and they market it as the largest hotel lobby in the world

Our room (620) had a sideways view of the Ferry Building and the bay. The beds were very comfortable and spacious. The TV channels were numerous, in fact probably too numerous!

We did have an issue one night with water dripping from the ceiling from a blocked air conditioning pipe but maintenance fixed it immediately and we got a free movie as compensation

The only obvious omission is the lack of a swimming pool, especially when they have so much free unused space in the atrium - they could easily fit an Olympic sized swimming pool and diving board in there!

Also, shame on these expensive hotels for charging for internet access ($9.95 per day) - if a chain like Red Roof give it for free, so should you at the prices you charge

However, the location of the hotel is first rate. The California cable car line leaves virtually outside the front door and the Ferry Building was but a 5 minute stroll away

Incidentally, the California cable car line is much less busy than the Mason lines, so I would say to ride it here to avoid the crazy lines to get your cable car fix and photos. If you go to the top of Nob Hill, you'll see Grace Cathedral and then walk down the steep hills!

Pricey but it made the girlfriend happy, so 5 stars

09/09/14 | Link | Rating: 5.0
530. Kc A.
This is where me & my hubby stayed the night of our wedding, they initially gave us a 5th floor room with no view & i was so disappointed. But i went to the lobby & talked to the receptionist & told them that it is a special night & we were expecting a better room.

They immediately moved us to a better floor (picture of the view attached) & they sent us champagne & chocolates as a wedding gift. The room was amazing & the view is just so breathtaking, a great experience & their breakfast is great too (that's a plus)

01/02/15 | Link | Rating: 5.0
531. Yanja B.
Stayed here for work and it was a wonderful hotel!

Very clean, my room was huge, as was my balcony! My room was a baay view king and I was a disappointed with my view- it was mostly of concrete buildings and a small corner of the bay. I came from Chicago I want to get away from concrete!

Service was great- def recommend the hotel

21/10/14 | Link | Rating: 4.0
532. Christine P.
I can't believe I haven't reviewed this hotel yet.  I've stayed here over a handful of times  and have booked many of my past events here for my previous job.  Service has always been great!  I love dealing with their group sales manager and front desk staff.  The times I have stayed here the accommodations have always been great.  I love their gym as well.  Also, if you're ever here during the Holidays, make sure to stop by their lobby!  I love how they decorate their lobby with the Christmas village and my son loves to check out the village as well!  He is obsessed with the train and loves it.  

I also attended the breakfast with Santa this past holiday season and it was a lot of fun.  The cost wasn't too bad either.  I also love that they have fake snow dropping during the holidays.  My son loved it.  Definitely a great place to stay because it's in  a great location downtown.  Also, try to visit during the Holidays.  It's fun to see all the Holiday decorations.

19/02/15 | Link | Rating: 4.0
533. Jessica M.
After years of being a Bay Area native, I've never really had a reason to stay in SF hotels, but a recent work trip brought me to this hotel and I was pretty pleased.

One thing that I've noticed with Hyatts in general - if you check in early, but your room isn't ready - they'll offer to call (and actually do!) when it's ready. Bonus for being so accommodating.

I was pleasantly surprised with how quiet the hotel rooms were for a big city. I really didn't hear much in the way of street noise, or anything of the sort. I was on the 14th floor so I guess you'd have to be pretty loud, but still - slept like a baby.

I love this hotel's location for its proximity to BART, the Ferry Building...really everything. If I'm back in my city by the bay for work - it's definitely a stay again.

18/03/15 | Link | Rating: 4.0
534. Jim O.
Can't ask for a better location in San Francisco - right at the end of Market Street near the Embarcadero - close to all kinds of transit options.  The architecture and decor are amazing!  The rooms were spacious and quiet, and the mattresses were very comfortable and looked new.  As someone who is 6' 2" I really appreciated the showerhead that I could actually stand under instead of having to crouch down to wash my hair.  The water pressure was strong as well.  Nice HD TV in the room too.   The staff were very friendly and accommodating - even with an 11 PM call for service after my son decided to put too much toilet paper in the loo.  The valet parking for the hotel is ridiculously expensive, though.  Highly recommend the self-parking at 4 Embarcadero Center which is right next door on the same side of Drumm Street.   ($34/day vs. $56 for valet.)

The internet service was decent an trouble-free.  They had the option of 1.5 Mbps for free, or 10 Mbps for $4.99/half-day and $9.99/full-day.  I opted for the free 1.5 Mbps version, and it was fast enough for web browsing and checking e-mail.  I even watched Netflix using it with no issues.

10/04/15 | Link | Rating: 5.0
535. Elysse P.
Do you want the good news first or the bad news? Let's start with good...

I stayed at the Hyatt for a work conference in December. The décor was STUNNING... I especially enjoyed the lights that hung from the high ceilings... looked like little sparkling snowflakes. Magical! Every time I walked out of my room, the lights impressed me as if it was the first time I saw it... The Christmas tree, toy chest, little village... all so beautiful. If the Embarcadero Hyatt around Christmastime doesn't get you in the Christmas spirit, idk what will.

My room overlooked the ferry building and the pier. Beautiful both on a rainy and sunny day. I really enjoyed sitting on my balcony. The rooms are impeccable... Love the lighting in the vanity area. OH and the bed. I slept SO well.

My only (and huge) complaint is my first encounter at the front desk. I arrived on a Wednesday night at around 10pm to check in. Unfortunately there was some miscommunication between my staff and the hotel and the payment was not authorized for Wednesday night... just Thursday-Saturday. Confused, I explained that it should have been for all days and I wouldn't know why Wednesday would be omitted. Instead of working with me to figure it out, I was sent away. LUCKILY I have friends/family in SF so I was able to stay elsewhere, but if this happened in another city I wouldn't know what the hell to do. He didn't offer any alternatives or a solution. I was simply just turned away.

The next day when I explained what happened to another staff member, they offered me an upgrade to a room with a balcony... THANKS? I'm still bitter about that annoying night.

09/01/15 | Link | Rating: 2.0
536. Irina H.
Swanky and beautiful: lovely rooms and amenities, gorgeous elegant lobby, friendly staff, excellent location.

We were within walking distance of all kinds of great sights, and super close to the BART and bus stops.

Note: We were here for a conference, so we got a discounted rate. I'm not sure what the prices are usually like, but it's a wonderful place to stay!!

There's really nothing I would change. The bed was wonderful (comfy, bonus points for pillows of various levels of firmness), the room was spacious, the bath towels were soft... They have a list of things you can borrow that's a mile long. We enjoyed an electric tea kettle during our trip - the hotel provides Tazo tea.

Pro Tip: you can get free tea and coffee in the lobby by the restaurant in the morning.

01/04/15 | Link | Rating: 4.0
537. Brianna L.
The atrium is beautiful. I love the string lights! The employees were pleasant.

The way this hotel is set up is awkward. To get to our room we had to walk down a super narrow walkway with rooms along the side. If others had been walking there for sure would been a traffic jam of people.

The rooms are nice. You have your entranceway then if you go to the left it's the sink/shower bathroom area. If you go straight there's the beds. Again it's a narrow walkway into the bed area with a table right there. Again not good if someone is the area.

The beds well comfortable are small. I don't think I've ever stayed In a hotel with full beds. Really?!? Even in NYC my hotel had double queen size beds. Full is way too close for comfort when sharing a bed. I'm not about that life. I like a little personal space while sleeping. That is my biggest gripe about this place. The rooms are big enough to have queen beds and with the amount of $$$ it costs to stay here they can afford to upgrade the beds to a queen size.

Just an FYI there doesn't seem to be a whole lot of night life in this area. Not from what I saw driving in last night.

24/04/15 | Link | Rating: 4.0
538. Jack L.
I stayed at the Hyatt Regency for three nights recently at a corporate event. The atrium/lobby entrance is beautiful and retro. The property's location right off The Embarcadero is perfect!

The bottom two floors of the hotel are confusing-- take the escalators or the elevator up to the atrium level for check in.

Service was friendly from the front desk agent and bellman. The ride up to the ninth floor was quick with their speedy elevators.

The room was decent inside and typical of a Hyatt Regency. However, some the fixtures were dated, and there was dust on the drapes and in the closet. The room also smelled musty with the HVAC unit on.

The major negative was the housekeeping staff-- they knocked on our door at 7:30 AM one morning wanting to service the room. We explained we would be out by 9, but the staff seemed frustrated. The day of check out, they asked when we would be leaving on our way down to breakfast. They were pushy and definitely not hospitable! As I started to cary bags down to our car, one of the staff members entered the room and started cleaning before all my bags were out?!? She was apologetic, but it was still frustrating.

28/04/15 | Link | Rating: 3.0
539. Ashley F.
To start off I will say the hotel was fine. Not the nicest but also not the worst. Beautiful atrium and good food in the lobby bar. My biggest complaint was the fact that I felt disrespected and taken for granted. My parents treated me to the room and while I am young and look like I might not know the difference between good service and bad that is simply not the case. The front desk treated me like a lowlife refusing to take my mothers credit card information that she had booked online. Luckily my parents were there about half an hour later to clear that up, we just had to wait with our luggage until then. We ordered room service to be delivered by 6am and it didn't show up until 630. And lastly, the topper, was when we went for lunch in the atrium the last day we were all but turned away. The host said it would be quite a while before someone could be with us because they were so busy. (The restaurant was about half full) I said ok but could someone come take our drink orders and he refused! I felt disrespected and honestly like I had no value in this hotel. No one offered to make anything right and I left feeling angry and offended.

I would not recommend this hotel, the whole stay cost about 500$ for the night and I have had much better service and accommodations for that or less before.

Very disappointed with this stay. It made what should have been a relaxing evening into a stressful night and next day.

17/05/15 | Link | Rating: 2.0
540. Kathryn K.
It's a bit of an older hotel, but they took AMAZING care of us.   Rooms are comfy - beds are beautiful.   Location is convenient.    Clean and classy.   I especially recommend if you have a business event to book.    

Also, LOVE THE TWINKLE LIGHTS, PEOPLE!   Put  them everywhere!!!

02/05/15 | Link | Rating: 5.0