HomeCaliforniaSan Francisco, CA → Intercontinental Mark Hopkins
Booking.com

Intercontinental Mark Hopkins in San Francisco, CA

Intercontinental Mark Hopkins in San Francisco, CA

History

Established in 1926.

 

Company Info:

Rating: 3.65

Address: 1 Nob Hill, San Francisco, CA, 94108
  • Mon: 6:00 am - 5:30 am
  • Tue: 6:00 am - 5:30 am
  • Wed: 6:00 am - 5:30 am
  • Thu: 6:00 am - 5:30 am
  • Fri: 6:00 am - 5:30 am
  • Sat: 6:00 am - 5:30 am
  • Sun: 6:00 am - 5:30 am

Hotels in San Francisco, CA

Relevant

Map:

Comments (362):

1. B L.
Stayed here before I moved to SF. My first nights in San Francisco were spent on the 17th floor of this hotel (thankfully on a corporate tab), and what a pleasant introduction it was. Well, apart from the early morning "wake-up calls" from the hotel workers loudly striking outside during the day (October 2004). Room service was good, and the concierge was extremely helpful and patient with my newness to San Francisco. ("What is MUNI?" "Do I really want to avoid Fishermen's Wharf?" "Should I take a cab or pubtrans to Chinatown?") The rooms were smaller and offered fewer amenities than I'd expected for the price, but I'd just relocated from a huge luxury suite in Palo Alto (corporate tab plus free hotel upgrade), so my perspective was admittedly biased. I'd wholeheartedly recommend this hotel for the wonderful views. The Top of the Mark seemed like a wonderful place to relax with a friend and a cocktail, but at the time I was underage and didn't know anyone in the City. Am definitely planning to go back now that neither of these things are true.

16/08/07 | Link | Rating: 4.0
2. heady s.
service treated me like crap ruined my car in valet i was really pissed off and basically filed a weak claim with valet and the hotel basically told me i was S O L!!!

24/08/10 | Link | Rating: 1.0
3. Gina M.
After reading previous reviews, I almost switched hotels.  However, the hotel was a wonderful surprise when I was there 8/27-31!  Front desk was very friendly and helpful throughout my stay, room was large, bed was comfy, bathroom was large with Elemis toiletries, mini bar prices not too outrageous, and view was amazing.  Whenever I saw staff throughout the hotel, I was always greeted.  Concierge & doormen were great and got me the reservations & cabs that I needed.  There was a safe in the large closet but the only downside was that it was just a little small for my Dell laptop.  Terrific location and I would definately recommend to others!

09/09/08 | Link | Rating: 5.0
4. Geoff K.
I've put my mom and my grandparents up in this hotel when they've come to town, and if you time the weekend right you can get a nice room for under $200, which is a rarity in this town.  Can't beat the Top of the Mark for a pre-dinner drink, and it's close enough to walk to Union Square.  My mom did complain that her room was a little loud since it faced California St and the incessant cable car bells.  My grandparents had no such complaints, but they're old and maybe they just couldn't hear the bells.  Great central location and very helpful staff.

07/05/06 | Link | Rating: 4.0
5. Trish P.
As a participant of Team in Training, our chapter was housed here over this past weekend for the Nike Women's Marathon. Everyone from the Valet to Room Service was nice and friendly. Minus one star because my room was a few steps away from the elevator and could hear people passing by. Other than that, it was a nice stay.

22/10/06 | Link | Rating: 4.0
6. Mark M.
I had some family stay here a few weekends ago. The room was on the 15th floor and the view was incredible...and I do mean incredible. A very cozy, classy type of feeling you get from the room.  If you want to make your stay in SF an occasion to remember - the Mark Hopkins might be the best place to be.

24/06/08 | Link | Rating: 5.0
7. Al I.
I've stayed here two or three times now. This time around, it's wearing a little thin on my wife and I. The hotel has no coffee bar/coffee counter. The gift shop is closed (out of business). The rooms are nice but VERY small. The bathroom is even smaller. My wife is apoplectic that there's no space at all for makeup etc., and not enough light by which to properly apply makeup. The Top of the Mark has a beautiful view, but the staff can be a bit daffy or unhelpful. At the bar, the bartender laid a huge martini menu on us. This was awesome, until he told us that he doesn't actually have the ingredients to make half of the stuff in the menu. I ordered a 007 martini (vodka, olives), and it took him so long until he got to it, that he had to come back to me to ask me what I ordered. I re-iterated, and then when just about complete, he asked me if I wanted a twist. It wasn't busy in there at all-- this guy just wasn't that together. I realize that these are small things, but they add up, and I've had much better hotel (and hotel bar) experiences elsewhere.

17/02/09 | Link | Rating: 2.0
8. Noelle Q.
When the electricity at my building went out last year in the middle of finals for two days, I stayed at the Mark Hopkins, and it was wonderful. First, they offer a Neighborhood discount so the rates are lessened by about 25%. Second, they upgraded my room because they had heard about my building's electrical failure. Service was amazing- they put me on a quiet floor and brought me late night snacks because they knew I was studying for finals.  It turned a potentially horrible experience into a wonderful one.

05/03/06 | Link | Rating: 5.0
9. Jay E.
are they still partying at the Top of the Mark these days? back in the day that was the party hotel!

13/02/09 | Link | Rating: 4.0
10. Steve J.
A pretty hotel and nice looking rooms, but the details don't match up. I have been in two rooms, and the toilet in both rooms had issues. One room had problems with loud plumbing that kept me from sleeping. Some other minor issues.

07/11/09 | Link | Rating: 3.0
11. K W.
The bathrooms are awesome.  Done up in that old Restoration Hardware-Edwardian style.  Ooohh la la.  Have a grand ole time at the Top of the Mark, then crash out for a great sleep.

20/08/07 | Link | Rating: 4.0
12. Z Z.
We had a perfectly lovely stay here   We had a great view and our room was great.  We got upgraded to a king sized bed which was a treat!  The concierge printed my boarding passes for me and for my step dad who was actually staying across the street.  We really enjoyed sitting in the beautiful lobby and chatting with my parents.  My one complaint was there was a host at one of the restaurants who was super rude to me....so rude and snobby.  But, every other person I came in contact with was great.  The bathrooms were quite big and ornately decorated.  Hope to stay there again!

06/06/07 | Link | Rating: 4.0
13. shelley m.
Great clasic old hotel with large rooms and wonderful beds. I would much rather stay here then at one of the new modern hotels.  Skip the breakfast though as it is an outrageously priced buffet with no menu to chose items from.  Great views of the city though while you eat.

23/11/09 | Link | Rating: 4.0
14. Ezra R.
I went to the Mark Hopkins for basically no reason. It's one of the coolest hotels in San Francisco. I mean the bathroom is as big as my room. And it has marble counters and floors (in the bathroom). The view is awesome you can see a lot. I didn't get to go to the top of The Mark but I really wanted too. Next time I will

21/04/08 | Link | Rating: 5.0
15. Veronica G.
If I could I'd only give this place 3.5 stars but once again I'm in a good mood (cheers to beers! beer and yelp go together hand in hand in my mind). The lobby is ok (tell me you don't drive in and think of Bullit), the conceirge was lovely (thank you Kenny), Top of The Mark is fabulous. Good music + good drinks= good times!  I actually met former mayor Willie Brown last time I was there. The rooms are pretty but cramped (or maybe it's cause I always bring so much junk with me) and the views are sensational (think intoxicating, goosebump worthy and just make you feel all warm and San Francisco-y--extra points if you turn on the hotel channel and have Tony Bennet's "I Left My Heart in SF" playing in the background as you stare out at the cable cars and melee below).

15/04/07 | Link | Rating: 4.0
16. amy y.
We decided to splurge a bit and rented a suite for our anniversary even though we live six blocks away.  The hotel has great period details like a funny little mail chute and feels like old san francisco.  I know there are perhaps more luxurious, more modern, trendier hotels but I loved the Mark Hopkins!  The front desk was a bit slow to get people checked in but we weren't in a terrible rush so it was fine.  The hotel was great about sending up things we needed (i.e. a corkscrew), and they also delivered a complimentary, dessert plate that included a delicious chocolate replica of the iconic hotel.  YUM.  Also, I think it was because it was our anniversary, but we got a free upgrade from a regular suite, to one with a gorgeous terrace to watch the sunset.  AMAZING.

22/06/09 | Link | Rating: 5.0
17. Sarah F.
This is a classic, old San Francisco hotel.  It is a really beautiful building and has a fabulous bar upstairs called "Top of the Mark" which has a view of the city.  Service was good, professional.  The only bad thing was that since it's an older hotel, the walls are kind of thin.  My sister heard people slamming doors throughout the night (there was a softball team in town apparently).  I am a heavy sleeper, so it didn't bother me at all.  This room was booked through Priceline, and so it was at a lower rate.  Priceline, people!

21/01/08 | Link | Rating: 4.0
18. Jenna H.
Swankkky.  When we decided to surprise on of our friends for her birthday and wanted to book a night in a SF 4-star, we went to Priceline.  Luckily, Priceline put us in a great hotel.  Nice rooms & Top of the Mark is a great place to have a pre-gaming cocktail.  We brought a ice cream cake though, and there was a little bit of a problem with those arrangements (they lost the cake).  Eventually, after about 30 minutes of waiting around for the restaurant's executive chef to intervene in the situation, our cake was found.  Then they charged us $15 to eat it.  The cake that we bought already.  Kind of lame.  Oh well, it was coldstone...well worth it :)  Besides that, a great place to go if you can get the kind of rate we did ($120 a night).  I wouldn't necessarily pay too much more than that though...

22/02/08 | Link | Rating: 3.0
19. Dr. Kelli H.
This was a very nice hotel. You can't beat the location. The beds were S.O.F.T. and the service was excellent. We went to the Top of the MArk with high hopes and found it too stuffy for our taste...too bad. Other than that, top notch hotel.

27/02/08 | Link | Rating: 4.0
20. Denise C.
such a great boutique hotel in SF. stayed here once.

17/05/10 | Link | Rating: 5.0
21. Kelly A.
Wow, ok.....can I say.....GREAT GREAT GREAT beds! When Im spending this kind of money on a nice hotel room, I want a nice bed, and comfortable sheets, comforter, etc. These beds take the cake, the best Ive slept in outside of home. I stayed here overnight with a girlfriend to have a nice evening in the city and spend Sunday doing fun things. This was a really great stay. The room was really big, very nice, and oh yeah...the BED!! Sorry, it was just a REALLY great bed.

A few things.....when we arrived and I valet parked, I would have expected for someone to help us with our bags (at $45 for the night), no such luck, but we did just have two small overnight bags, so no big deal. We tried to get to the Top of the Mark around 12:15am, and well, the elevators had to be reset to get us up there, since they shut access to the 18th floor off at midnight on Friday's but this was Saturday and it was open until 1AM. So that was kind of a pain, we wasted about 15 mins or so going down to the lobby, then waiting for security to reset the elevators. I would have expected them to know it was Saturday and allow access to their guests. Once we got up there, we just had time for one drink. It was very nice, the view was great, and there was a great little band playing. Unfortunately, around 12:45am they REALLY started to push people out of there. Turning the lights completely out, having someone come to our table and remind us they were closing. I felt like I was at Costco during "the push" when they close at night...lol. Everyone who was there was visibly annoyed at the way they were trying to get people out of there. Well, it really didnt matter, I just really wanted to get back to that BED!!! LOL.....

Great hotel......

10/03/08 | Link | Rating: 4.0
22. Mike L.
A lot like Joelle K's previous review of 6/10...we are currently planning our reception for mid-October and have been so incredibly well taken care of. Lisa, the Catering Sales Manager has made our lives that much easier. She's answered every last question down to professional detail, made sure we were completely at ease with the process. While our reception is a ways out, I don't see myself needing to come back here and change ratings anytime soon. So incredibly pleased!

12/06/08 | Link | Rating: 5.0
23. J L.
Great Hotel.  The hotel is in a great location.  The room was luxurious and the bathroom was well appointed.  My room had a great view as well.  On the top of the hotel is a restaurant/lounge called "Top of the Mark" with spectacular views as well.

On the bad side, the price for parking is steep.

25/09/08 | Link | Rating: 5.0
24. Tim G.
I was looking for a posh place to enjoy a weekend staycation with my sweetie. I've been to the Fairmount enough that I'm a member of their President's Club. I wanted something different, and perhaps a bit less institutional.
So I booked a suite athe legendary Mark Hopkins on a high floor with great views. We had a great time, in spite of the over-crowded and under-staffed hotel. Room service was their only saving grace. They get 5 stars in my book for attentive service! But I was more than a little peeved that both the website and the in-room guest services binder advertise 24 hour room service. (That's what you need when you're going to John and Yoko it for a weekend.) In fact room service was only operating from 5 a.m. to 11 a.m. and 5 p.m. to 10 p.m. WTF?!?
It started at check-in. One poor doorman is trying to flag down taxis, call the valets to bring cars up for waiting guests, direct traffic in and out of their little parking pad up front. I stood outside my car to get his attention and got covered in cigarette smoke from all the d-bags lurking right in front of the entrace. Nice!
Inside the tiny lobby was PACKED with people. This is a big hotel. How about using the space behind those curtains to expand the lounging area? It was uncomfortable and noisy. After waiting in line I got checked in and stood waiting for an elevator with a crowd of people. It was tense from the frustration guests were feeling at having to wait so long. I finally got on the 3rd elevator, and then only because I pushed.
During the weekend I had exactly one concierge question and called for my car one time. Would you like to guess how many times I called those stations and got transferred to voicemail? Way too many, that's how many! In both cases I ended up having to go downtairs in person and wait in line for service. So that's the kind of service $2K buys you for a weekend? Impressive!
I won't ever go back to the Mark Hopkins or stay at any InterContinental property for that matter. Whatever cost cutting measures they have taken make it impossible for their poor staff to do their jobs.

28/09/10 | Link | Rating: 1.0
25. Anni L.
I truly enjoyed my stay at Mark Hopkins. I was there for a week with my in-laws and we fully utilized the concierge. Service is outstanding, Great gym and business center. ( I had to use both during my stay) and its the type of hotel that has you covered if you forget anything at home. I'm spoiled and now when I return to San Fransisco, I'll have to fork out the dough again because I must stay at Mark Hopkins!

23/05/08 | Link | Rating: 5.0
26. helen t.
i went to a beautiful wedding here on saturday night.  i guess this review is more for the wedding itself than the hotel, but the hotel was really nice as well.  i've been to the rooms here, which are a bit older and more ornate as opposed to modern, but this is your typical nob hill type of place.  the wedding was lovely, and the service was impeccable.  i was very impressed!

21/04/08 | Link | Rating: 5.0
27. Wakako U.
They use Elemis bath products.

15/04/08 | Link | Rating: 3.0
28. Iris D.
My husband and I got married here and we don't have a single negative thing to say.  Everything was absolutely PERFECT.  Christigale was the main person we worked with and she couldn't have been more organized, professional, and sweeter!  I used to do event planning for a living so I know how difficult it is and she is top notch.  Everyone we worked with at the hotel was great though - extremely accommodating and friendly - from the bellmen outside to the sales manager (Christigale) to the people at the front desk to the banquet manager to the servers who served our meals.  And, everything happened exactly as planned - to a T.  This was partly because Christigale ensured that everything was planned out ahead of time.  Her and I met in person a couple times before the wedding (and communicated via email often) to review the schedule and make sure everyone was on the same page.  And, it worked.  The team of people from The Mark Hopkins who made our wedding day happen were fantastic!

24/10/10 | Link | Rating: 5.0
29. Sarah B.
Upon reading some of the other reviews, it's hard to believe it's the same hotel.  I stay here on business when I'm in San Francisco.  I love the large rooms where I can spread out and do work.  The beds are so comfortable and my view is always breathtaking, especially at night.  The bathrooms are large.  My only complaint is that I wish the bathroom had a fan to help clear out some of the steam while I'm showering.  The shower...oh my god, to die for!! The water pressure was soooo strong.  Made me want to take an hour long shower it was so pleasant.  I have no complaints with this hotel, and will be back repeatedly.

09/08/08 | Link | Rating: 5.0
30. Margaret E.
Club level is the best way to stay. Nancy in the club room can help with anything!

03/05/09 | Link | Rating: 5.0
31. Kate W.
Unbelievable hotel. Service, staff, and room were fabulous and charming. Great accomodations. They gave us a suite for a queen price. Wonderful experience. Would go again and again.

16/07/09 | Link | Rating: 5.0
32. Thomas S.
We arrived at their elegant hotel lobby early hoping to check in and was informed that not only was my room ready, but they had given us a "really, really nice upgrade."  I was wondering what exactly that meant since our room was only on the fourth floor.  Upon opening the room door, I first thought, "Wait a sec!  Where's our bed?  Oh, there's a hallway - oh shit!  This is a big ass room."  It was too bad that we couldn't stay longer, since the room, er, suite was a nice spot to rest our things.  Oh well.  The views from the room were nice, but the views weren't particularly spectacular - probably since we were only on the fourth floor.  In addition, the room had a bit of an old person smell to it.  The Nob Hill location was a welcome change of pace from our previous visits - we weren't constantly pestered by the hoards of homeless spangers that hover around Union Square.  Hotel service was wonderful, with quick and painless check-in and check-out.  Personally, I'd prefer a more modern hotel, but the Mark Hopkins offers a nice pre-pay rate that I couldn't resist.  I'm glad we got to check them out.

21/07/10 | Link | Rating: 4.0
33. Callie K.
Stayed here this last weekend for the bargain price of $140- cheers, Hotwire! Reviews are pretty spot on. This classy hotel sits squarely on the top of Nob Hill and offers fairly impeccable service. Our visit was to celebrate the occasion of  boyfriend's 28th birthday... we hopped in a cab from the Powell St. Bart stop and were met by 2 bell hops (?) at Mark Hopkins who opened our cab's doors from either side. From there on, the service stayed friendly and top notch. Being a younger couple and having paid under 60% of the regular cost, I was prepared for some snottiness and attitude, but thankfully, none was to be found.

We were given a room on the 2nd floor- yikes, no view, windows were whited out. Boyfriend called front desk and we were swiftly relocated to a corner room on the 3rd floor (warning- Hotwire guests are usually only permitted to stay up to the 4th floor, still worth it!). This room was perfect for us. Cozy & bright, with views! The bathrooms are first class with granite sinks and Elemis products (fancy spa line from England). There's even a little courtesy kit complete with cotton pads, shoe shine mit, hair scrunchy & shower cap and more! (Come to think of it, I wished I snagged it when we left... oh well.)  All rooms come with mini-bars, fridges, lots of various sizes of glasses (wine, water, etc.) for smuggled in wine & champagne like we brought with, champagne bucket, CD players, and terry-cloth robes. I was happy to find cable with all the goodies (HBO, 2 channels of MTV, and BRAVO, plus, to my boyfriend's dismay, the cheerleading competitions were on ESPN 2 on Sunday morning- total indulgence!). The beds are divine. California Kings with high thread count white sheets and the softest pillows ever. Ahhh... just thinking about it makes me sleepy...
Did I mention 24 hour room service??

Other highlights...

Of course we had to start out our evening with martini's at the Top of the Mark. We both ordered girly martini's (A twist on the ever popular Cosmo, I think these were made with orange grey goose?), at $11 each, they were definitely worth it.. Top of the Mark is the hotel bar located on the 19th floor, famous for their 180 degree views of the city and 100+ martini menu! We were seated at a prime spot at the tip of the bar with giant windows on either side of our table and took cheesy touristy photos, loving every minute of it.

When it came to dinner, instead of taking a cab, we were treated to complimentary town car service- now this is royal treatment! We felt pretty awesome getting out of our slick black cab at Millennium and again, free!

All in all, I was a very happy camper as was boyfriend. Rooms are usually more around $300, so I definitely recommend Hotwire- it won't tell you the name of the hotel, but if it says Nob Hill customer favorite, rest assured, it's very likely the Mark Hopkins.
4 1/2 stars.

03/03/08 | Link | Rating: 4.0
34. Sef P.
My wife and I like to get to S.F. at least once or twice a year for quick romantic getaways and awesome art exhibits at some of the museums there.  The last two times we were in town we stayed at the Mark Hopkins and couldn't have enjoyed it more.  This is a beautiful hotel, I've stayed at the venetian in vegas, the four seasons, etc..  So I've seen a nice hotel or two make no mistake I'm not saying this is a five star resort but the Mark Hopkins leaves nothing to be desired.  Its not a two star frisco hotel trying to pass itself off as boutique and its not an over grown monstrosity trying to make money in turn over and volume.  The MH offers class and sophistication for a modest price, a true value. The front desk is always expedient and on both occasions we were given an upgrade to a two widow room on a higher floor which offer views of the city and its wonderful mixture of differing architectural styles, our room had a view of the beautiful Grace cathedral, that lights up at night.  The rooms are stylish and clean with a mattress so comfortable I asked what brand it was.  A pleasant draw back to this was we slept in both days which cost us our mornings.  The hotel is located at the "TOP" of nob hill so if you don't like to or can't manage some pretty gnarly hills I suggest you use the trolleys that conveniently go right by the hotel an absolute must after a day of exploring the city.  There are a number of great restaurants in the area and a lil pizza joint (the name slips my mind) is right down the street, its delicious and they'll deliver to your room.  There's a cvs at the end of the block for necessities and its an easy (downhill) walk to the world class shopping of Union Square.   As I stated earlier the trolleys run close to the hotel so with a little for sight and planning you can use public transportation to get around the entire city with ease.  If you can book early and you can find some great deals online.  Bottom line the Mark Hopkins Intercontinental Hotel will not disapoint.

14/08/11 | Link | Rating: 4.0
35. Pippi L.
*Update* 12/30/07:

I stayed here a couple of weeks ago the night of my company xmas party and even though parking was near impossible (i knew i shouldn't have driven that day), staying here the night was absolutely the best! I checked in late and I was upgraded to a city view room so from one window, I had a view of union square and from another window I had a beautiful view of the transamerica pyramid out to telegraph hill. it was awesome. ooooh and i ordered room service and it came so much quicker than the 45 min delivery time they mentioned (it was more like 15 min). the bed was soooooo nice and i slept so well :-) i wish i lived here! 5 stars!

I stayed here for my birthday/valentine's day with my boyfriend. Overall the hotel was very nice and had that Old San Francisco charm. The room was spacious and the bed was super comfy. I also got to use the fitness area and while I wasn't expecting much for an older hotel, it was modern enough with individual tv screens on the cardio equipment. I was able to check-in a little early, but the front desk person I had wasn't very nice. When I gave him my id and credit card, I was hoping he was going to see it was my birthday and give me some nice upgrade (most hotels do that, btw, at least from my experience) but he didn't....booo. Oh well, can't win all the time I guess...

16/02/07 | Link | Rating: 5.0
36. Susan S.
Sadly, this is not the original Mark Hopkins I used to stay in (and love) in the 80s. It seems to have suffered from the purchase. No room service, little things here and there (fan, AC) kind of unreliable; but worst of all was the $35 per person breakfast and the very very rude staff as we checked out. The Mark has always been known as a very classy place, but when I mistakenly thought the coffee that was available in the lobby was complimentary, I was treated like a street person. I have great memories of the Mark, but I doubt that I'll stay here again; I think it would ruin them. That said, if you've never been there, you should stay at least once; and definitely have a meal at the Top of the Mark; just be prepared to spend a LOT of money on it.

13/09/11 | Link | Rating: 3.0
37. Caitlin Z.
This is a wonderful hotel. We reserved a King with a view and were placed, early as our flight came in around 9:30, in a corner room with windows on two sides plus a window in the bathroom on the 15th floor. The view was not amazing but the windows were delightful as was the llight and the breeze. The room was not super small but definitely not large; it was comfortable. There was no flat screen TV though, which seems odd for such a nice hotel. What I didn't like is that there aren't many little nooks to sit and read or work in this hotel. It is basically a choice of your room, the small lobby, or the Top of the Mark. The real draw to the Mark Hopkins though is the service. Not only were we able to get our room early but everywhere you turned there was someone to help you, from the doorman to delivering your luggage. The concierge was super helpful and gave us great advice as to where to go and how to get there, not always an easy thing in San Francisco. They set up a rental car for us and even ordered our Alcatraz tickets. I would love to stay here again and I recommend the Mark Hopkins to all my friends.

22/05/11 | Link | Rating: 4.0
38. Gabriel B.
I stayed here a while ago and it was very nice. We found it a bit difficult to maneuver, its on a hill, small driveway, but once inside you forget all that and simply relax. Its an old world charm but does not miss the comforts and amenities of newer hotels. The views are great from up top, (forgot the bar and dinning room name on the upper floor) I liked the lounge area. The rooms were spacious enough and interesting floorplan, unlike the boring newer hotels, that go =door, bathroom, closet, hallway, bed. This hotel has different types of room set  ups and floor plans. Great happy hour.

13/06/09 | Link | Rating: 4.0
39. Stephanie S.
We booked a room thru Hotwire for our anniversary and i was a little apprehensive since i had heard some negative things about the rooms hotwire-buyers were stuck with...
driving up to the mark hopkins makes you feel like cinderella arriving at the ball. it really is breathtakingly beautiful. cheesy, yes, but true!
the front desk service could not be any more helpful. our room was small and right across from the elevators and there was plenty of street traffic. but, honestly, it didnt take away from the charm. the room was beautiful and super clean. it reminded us of staying in italy or greece, small rooms in an old building, nicely decorated and the bustle and noise of life outside...
i swear i did not open a door once all weekend. the biggest luxury of all were the doormen!! call a taxi for you, open the taxi door, carry your bags, find you a restaurant nearby. awesome.
maybe if you're used to staying on the 17th floor of ritzy hotels every weekend you would not be so impressed but im just a lil ol' RWC girl and i definitely WAS!

28/05/08 | Link | Rating: 5.0
40. Christina F.
I hate the drive up Nob Hill!! I always get terrified, and than slightly dizzy as we arrive....I have only stayed in club suites, so my review is for them, Nicely appointed, though some are laid out a little weird, its all older themed, crown molding, really ornate the club room is a good things for the free snacks and drinks (saw a man filling a 2 liter pepsi bottle with rum)....the parking fee is a pisser though! I really feel like when spending almost $500 a night, do they have to nickle and dime another $50 out of you

06/06/09 | Link | Rating: 5.0
41. Laurin A.
This hotel is in a great location, but it's very noisy with the cable car and all.  The rooms are nice, but not over the top although the bathrooms were very elegant.   The parking is $50, but if you know your way around you could definitely do much better than that.
I totally expected to see a ghost during my stay here.

31/03/07 | Link | Rating: 3.0
42. Stacy S.
We stayed in a suite here one weekend for fun. It was nice, but I honestly wish we would have stayed somewhere a little more modern. The suite was fine - it was quite large and the bed was pretty comfortable (if you've read any of my reviews, you know this is important to me in a hotel!).. but nothing stuck out as amazing.

The one reason we picked this hotel over several others for that weekend was for the jacuzzi. This hotel has a separate jacuzzi and shower...and the toiletries were nice (the brand totally escapes my mind..an older, classic brand). It was, again, nice - but nothing special.

Unless we totally missed it, there is nothing very unique about this hotel. It's comfortable and the suite was nice, but if I had the choice, I would spend the money somewhere else. The suite was over $500 a night, and this could have booked us a room at a more modern or boutique-y establishment, or one of our favorites, Le Meridien (and we wouldn't have had to walk up those hills!).

Bed Score: 4 stars - nice sheets :)

Geek Score: 3 stars - nothing remarkable. Standard fee based wi-fi.

24/07/07 | Link | Rating: 3.0
43. Brian M.
Just had a very bad experience trying to book a room at the Mark Hopkins. Between waiting, setting up a reservation, and calling back to confirm I spent more than 30 minutes on the phone. I was guaranteed a standard room with two beds. When I called back to confirm and provide credit card information, the second operator pulled a bait and switch on me. He said they could not guarantee any sleeping arrangement...unless...I would "pay $50 more per night...." What?? I could not believe what I was hearing. Not only was I guaranteed a bed arrangement -- or else I would not have wasted my time in the first place -- but the operator sneered and suggested the only way to solve the situation was to charge $50 more per night -- for same room. ARE YOU KIDDING ME, MARK HOPKINS? I then mentioned the original rate was available online, with a guarantee of beds, so he said, "Go ahead and book online, we get the money just the same," and cancelled the reservation! I picked the Mark Hopkins for service -- I guess The Mark Hopkins doesn't believe in or stand for good service anymore. The hotel has gone downhill people. You may as well stay at the Best Western in Fisherman's Wharf.

12/07/11 | Link | Rating: 1.0
44. Kyla B.
This is no Super 8 my friends.  And as far as fancy hotels go, it might not be the very best, but my poor ass is accustomed to Super 8's and such, so it wasn't hard for the Mark Hopkins to impress me.  What can I say?  I'm easy!  

No really, the hotel was nice, the staff helpful and courteous and the locale really is pretty neat.  I wouldn't stay there again probably, but then again, I live here...

17/02/07 | Link | Rating: 4.0
45. Grace B.
I was excited to stay here. I've seen this hotel in passing during my previous trips to San Francisco. My sisters and I decided to book this hotel for our mom's birthday weekend in San Francisco. This was my first and last stay at this hotel. The building is beautiful. The room décor was tasteful, the bathroom small (to be expected in older hotels). Now for the service...except for the doorman, the service was BAD! The reception at the front desk was cold. The front desk personnel only said "hello" upon check in. The remainder of our trip, when we walked passed the desk, they would avoid eye contact. One evening, upon returning from a show, we asked the employee behind the desk where we can order pizza. His response was "at this hour, impossible"! We went on Yelp, found a place and had pizza delivered within half an hour. LOVE YELP! Also, the day we checked in we noticed a room service cart in the hallway at 1pm, at 11pm, the cart was still in the hall and our entire floor smelled of onions! When housekeeping was called, their response was room service is closed and there was nothing they could do! Seriously, for what they charge for rooms, they can't hire people to make sure food is not left in the hallway! Sunday evening we went to Top of the Mark for drinks. The waiter came by for last call, 15 minutes later, they turned off the light! Really, we were sitting in the dark! About 5 minutes later, they turned the lights on so we could find our way to an exit!

I use to travel to San Francisco quite often for business. I've stayed at the Hilton, the Hyatt, the W and the Ritz Carlton. This was the WORST hotel I've stayed at in San Francisco! With so many great hotel options, this hotel needs to spend some money in training their staff! Customer service is everything in the hotel business. My biggest complaint...I actually spent MY $$$ on this hotel!

08/10/09 | Link | Rating: 2.0
46. Arissa C.
I stayed here on my first birthday in the city-  I love their comfortable  feather beds complete with down  comforter and bedding sheets ...I got a room on a top floor overlooking the bay- it was great to wake up in the morning and enjoy one of the most  spectacular views the city...indulge in having a breakfast in bed after a night of frivolous bar hopping- its a splurge worthy of any special occasion.  Dont forget to check out the Top of the Mark- reminesce about its history and enjoy the panoramic views!

04/03/07 | Link | Rating: 5.0
47. Beth K.
We recently had our wedding reception at the Mark Hopkins and it was excellent.  Working with Christigale in catering was great.  Everything from the food to the staff was amazing.  

We did have quite a few issues getting people booked into our block of rooms, but everything was finally settled before any of the guests arrived.  The rooms were great.  Our honeymoon suite was unbelievable (it had a sunroom! and was bigger than our apartment!)  

All of the guests who stayed there couldn't give enough compliments about the service - including free towncar service on weekdays to take them to all the touristy spots. Overall, I can't say enough about our wonderful experience.

21/07/09 | Link | Rating: 4.0
48. Naomi O.
Was very excited to stay a Saturday night at the storied Mark Hopkins over the xmas holiday as part of a romantic getaway. It was pouring rain as we drove in and our immediate impression was a great one, with a fantastic doorman who greeted us with a smile and calmly showed us where to pull up while we checked in, even with multiple taxis jockeying for entrance.

Entering the lobby it looked as if there was a winter prom or something  - high school girls dressed up with their dates around the lobby - rather cute. We go to the front desk, where there are two people. One person is busy dealing with an irate prom-goer (conjecture). The other was doing nothing and we approached her with raised eyebrows. No response. We wait a little, and then I ask her who we should talk to to check in - she gestures to the other woman, who is still talking to the high schooler ("but I need to get into my friend's room, all my stuff is there!" "I'm sorry, for security's sake I can't let you in" etc.) This was going to be a long one. Meanwhile we are dripping, our bags are heavy, and our car is taking up temporary space outside.

I ask the woman if she can help us.
"_I_ am the Concierge", she sneers. Yes, sneers, at us.
Whoa. I realize there is a division of labor going on here but it's taking the definition of concierge a bit narrowly if she can't at least pretend to help us while giving time for another check-in clerk to show up. Bad Form!

So feeling snubbed as she no doubt intended, I wait behind the arguing teen until another clerk comes out from the back. The Concierge did nothing to call this other clerk mind you..no, we waited for about five minutes.

And she didn't even know that we rented a steerage-class room here.

We get to the room (the cheapest is still not that cheap), which was advertised as a 312 ft low floor with a neighborhood view. It was indeed on a low floor, fine, small but serviceable, ok, but in fact had no view at all - the windows didn't open more than a crack and were opaqued so that there was no way to look out. The prison ambiance was enhanced by the closeness of the room, and we found some evidence of previous occupation as well (ok, it was dried snot on the bedside table). No option for moving or upgrading (and I offered to pay) because they were full up, which could believe as it was a big post-holiday evening, but it was still a disappointment.

What else? Narrow bathroom with no space between shower and toilet and no where to hang towels. Good water pressure, nice sheets, the bare minimum of what a nice hotel should offer. And a lot of the bad.

Oh, and they expect you to pay $15 for internet access. Boo!

28/12/09 | Link | Rating: 1.0
49. nik t.
This review is not for the hotel, but for their jazz lounge. I have never stayed here. I've been here twice to their jazz lounge on the top floor. My sister had recommended the place and I am glad she did. First, you get a great view of the city while you listen to some very cool jazz. This is a great place to chill, grab a drink, have some dessert, and even put on your dancing shoes if you're in the mood, or just relax and enjoy the fanstatics views of SF. One thing to note, there is a $10 cover if you're not a guest at the hotel and the valet parking is expensive so park on the streets.

14/05/09 | Link | Rating: 5.0
50. Lisa L.
Wonderful hotel!  The service and amenities are wonderful.  The hotel room is well decorated and all the furniture and fixtures are relatively new compared to the other hotels in SF.  I love the big comfy bed and the many many pillows!  Sleeping was absolutely heaven!  

The room service menu is plentiful and not too expensive.  There is even a late night menu so that you can order food at pretty much any time of night you want.  Also, there is a mini bar with plenty of snacks to eat.  

On top of the room service, there is a bar on the 19th floor named Top of the Mark.  It has a wonderful view and very yummy drinks.  I was only there for drinks so I did not try any of the food.

Totally recommend everyone to stay here!

07/02/08 | Link | Rating: 5.0
51. Kristi M.
Recently stayed there. Very nice hotel and great service!!

06/08/10 | Link | Rating: 5.0
52. Dee C.
I love this place for the classic feel of Old San Francisco.

16/03/09 | Link | Rating: 4.0
53. Tyler A.
1 Nob Hill says it all. Worth every penny. You don't have to lift a finger or search for your needs. The staff from the ground up has every answer and service you could need. Excellent appointments. Corner room upgrade (granted we're here for a week). The Top of the Mark is as legendary as they say...even with the fog rolling in. I always judge a bar by the way its bartenders can make a Hendrick's straight up: this was to die for. Oh....and, to boot, did I say we're paying state gov't rate?

25/10/10 | Link | Rating: 5.0
54. Pierre Trudeau I.
I love this hotel. It is classic San Francisco, just as that city exists in your mind's eye if you're not from there. I was lucky enough to stay here on two occasions, and was upgraded to an executive suite during one of them. The views are delicious. The location is fun, in part because of the trolley stop right in front of it.

07/03/10 | Link | Rating: 5.0
55. Rosa S.
I stayed here for a week when I was in SF for a class, and thought this place was excellent - my only complaints are about the room service food which isn't the greatest, especially for the price, the wireless connection is a tad pricey ($12.95/day) and the signal isn't that strong.

A beautiful view from all three windows, very polite individuals on staff (they found me packets of yellow mustard because the kitchen only had Dijon), clean, and one of the most comfortable beds I've slept in...in possibly my life. Housekeeping was great and always wrote a note thanking me for the tip and wishing me a wonderful day.

Will definitely stay here again when I go back!

14/12/08 | Link | Rating: 5.0
56. paulina k.
I would like to state for the record that my review is based on one thing. This hotel insulted me and this country. They fly one of the biggest flags in the city and it is the highest flag in our skyline. This hotel is also a historic San Francisco landmark so it does represent our fair city. They were they only one to not fly their flag at half mast for 9/11. I called them twice to politely ask them to respect the memory of our national tragedy and they did nothing. Go and stay at the Fairmont  instead.

12/09/09 | Link | Rating: 1.0
57. Elizabeth W.
Fantastic!!

My husband and I spent our last night of our honeymoon at the Mark Hopkins.  Coming from ten wonderful, yet exhausting, days of wine tasting Napa and Sonoma, this hotel was exactly what we needed - relaxation with a touch of class and sophistication.  We were immediately greeted by the bellhops, who took care of our luggage from the car to our room and back again the next morning.  
Our room had an absolutely incredible view of the city and was quite comfortable.  As mentioned before, the bellhop met us at our door with our luggage and carefully placed all of our cases of wine in the closet and set our suitcase on the luggage rack for us.
We had drinks and watched the sunset at the Top of the Mark (awesome!) and returned to our room to find the turn down service included Ghiradelli chocolates on our pillow, a fresh bucket of ice and classical music playing softly in the background.  
We had requested a cork screw and wine glasses be delivered to our room, but must have missed the room service delivery because when we returned from dinner (see review for Ryoko's), we had a voice mail from the room service supervisor apologizing for the delay.  We apologized that we left and in about 2 minutes, the supervisor brought up our glasses and corkscrew.  She was a delight to talk with and was very genuinely kind.  
The ambiance in the hotel was just another incredible aspect - the staff has done a marvelous job at maintaining the original class and style from the 20's, when the hotel was built.  

From Top (of the Mark) to bottom, this hotel was complete class.  

We will definitely stay here again!

08/10/10 | Link | Rating: 5.0
58. Jackie V.
~Beautiful, ornate hotel..
~Comfy bed & luxurious bedding..
~Decent price thanks to Priceline..
~Very friendly staff..

~Tiny little closet sized bathroom & rather small room overall..
~Not a lot that appealed to me on the room service menu..
~Very loud street noise on the lower front-facing floors (we were on the 2nd near the elevator)..
~No free wireless internet..

The Mark Hopkins definitely had its ups and its downs. We didn't spend a lot of time in the room as we were out & about all weekend, so overall it was a pleasant enough stay that I'll give it 3 stars. But the cons were big enough problems for me that, if they hadn't been problems, I'd have given this beautiful hotel 5 stars.

05/07/08 | Link | Rating: 3.0
59. lisa w.
5 stars for the bed alone (king size, awesome feather bed, 4 king size down pillows, 600 (?) thread count white sheets)

5 stars for priceline giving me the room for $100

5 stars for the grohe faucets

2 stars for the street traffic noise, clearly no double paned windows

overall, a total steal for the price, not sure i'd pay $350/night though, not with that much street noise, but i guess i'd consider it if they put me on one of the top floors...

25/08/07 | Link | Rating: 5.0
60. Prabal D.
This hotel is one of the best and classiest in SF.  My Wife and I had the majority of our guests stay here over Labor Day weekend for our wedding and got a great rate, A++ service, beautiful rooms, and just an overall great experience.  Very flexible as far as room block sizes went, we had to add on to the size of ours multiple times and they were happy to do so.  Jowie Garcia helped us book our block and she was just excellent.  Not to mention access to the famous Top of the Mark for our guests was key!   We highly recommend the Mark Hopkins!

19/11/10 | Link | Rating: 5.0
61. Adrienne B.
This is such an amazing hotel!!!  It is honestly my favorite place to stay in San Francisco.  The hotel is beautiful with gorgeous rooms and lots of amenities.  It is on top of Nob Hill, so the views are incredible.  And as if it couldn't get better, the service is world-class.  I travel for business on a very regular basis, and the folks at the Mark Hopkins are a step above the rest.  I recently had a discrepancy on my bill.  The accounting department was extremely responsive and the manager on-duty took care of the problem promptly.  I love this hotel.

06/01/11 | Link | Rating: 5.0
62. Brandon M.
i stayed here for a week on business. there was some weird issue with my credit card, even though i had prepaid my entire 5-nights stay... anyway, no biggie. all was settled in a professional manner. kudos to the management for handling it.

anyway, the food is pretty good, but a little pricey, even for Nob Hill.
this hotel is nice, but doesn't deserve 4 stars... the InterContinental in SOMA feels more modern and clean...

finally, if you're going to walk back to the hotel from the Moscone Center everyday, prepare your legs for the ultimate workout. nice hill, Nob Hill.

20/12/10 | Link | Rating: 3.0
63. Janice C.
Thank you Expedia.com ! for $160 a night (on a weekend!) I absolutely love the bathroom; from the ornate black marble sink to the matching chrome fixtures.  Great view from my room...even though it was only on the 3rd floor. The walls are thin, you can hear muffled noises when people walk in the hallway.  The staff at the check-in desk are highly efficient.....but not very friendly. Oh yeah, valet parking at this hotel? typical SF price of $50/day.  (There is a garage, literally, just across the street, where you can park for $30/day.)

03/09/07 | Link | Rating: 4.0
64. Jessica E.
You cannot go wrong with this place.  Views from every room, beautiful building that you feel privileged to pull into.  Top notch from dinner service, Top of the Mark brunch, amazing courteous service.  Just splendid!!!!!

28/01/11 | Link | Rating: 5.0
65. Niko M.
First of all I only paid $80 a night to stay here courtesy of Priceline, great deal.  Bad ass joint.  Nice spacious rooms and awesome views.  They even had Lambos and Ferrari's parked out front to gawk at.  Nice and somewhat old fashioned interior decor.  The bar at the top of the Mark is ridiculous in many ways.  The views are awesome and ridiculous and the live music was a nice touch.  It was ridiculous also because I was almost denied entry to the bar because I was wearing jeans and a t shirt.  I understand there may be a dress code but I was a guest at the hotel and wanted one drink so I could check the views.  After much deliberation they let me in.  Otherwise this place is awesome except for having to walk up the hill to get to it.

01/05/10 | Link | Rating: 4.0
66. Poppy P.
I stayed here while attending a workshop series in the same hotel.  I found it charming.

I do have to say, watch out for the toilets. Mine had an explosive flush. Learned right away to close the lid first.  The pipes made a lot of racket but I could only hear them when in the bathroom.

The beds were awesome.  Very comfortable. And the heat & a/c was just right. I usually have a problem with that in hotels.  

The bathroom lighting was terrible.  Bring a mirror if you need to put on makeup and do it out in the main room, preferably with natural light.

Wear sneakers if you plan on walking anywhere, like down to go shopping or eat.  That hill is a killer!!! It is worth the fashion sacrifice.

Oh - bring earplugs if you are a light sleeper.  The trolley cars were very noisy, and also I could hear the doorman's taxi whistle til all hours Friday night. That also might have to do with where your room is, but better to be safe.

I thought everyone who I spoke with who worked there was very friendly and helpful.

No matter how much I travel, I refuse to pay for in-room internet service. I really believe it should be included for the price of the room

This hotel is in a great location - easily walkable to Chinatown and Union Square.

27/06/09 | Link | Rating: 4.0
67. Renee B.
I loved this place.  It was the little things that made it so nice and  the concierge service and every staff member I ran into was fabulous.  Got a great deal as a pre-pay.  Would definitely stay again

04/05/10 | Link | Rating: 4.0
68. Liz T.
Having lived in Nob Hill, it's strange to admit that I stayed here. I guess it's weird that I lived walking distance from here yet thought this place was worthy enough to spend the night. Actually I guess when you're not paying , you basically can't complain. It was New Year's Eve and my BF had booked one night to ring in the year with a special touch. The room had a killer view, very comfy bed, and the bathroom was marvelous! I thought the room had a "classic" touch and I felt like I could transport myself to the old San Francisco... perhaps when the Big 4  were still alive.

Service just topped the experience off. On a busy night like New Years Eve, they have special "cab" service for their guests. If you need it, you'll get a town car with out a fixed price. While others tried to hail cabs outside the hotel unsuccessfully (non- guests using hotels for getting cabs) we were promptly put in to a town car. When we arrived at our destination (Harris's for fabulous steaks) the driver basically told us we could pay him whatever we wanted.

The stay was wonderful, service was excellent and I felt like a local turned tourist falling in love with the view and the old nob hill charm the hotel provided. I wanted to stay here, hell I wanted to live here and never return to my humble apartment.

21/05/08 | Link | Rating: 4.0
69. K T.
Loved it, good location, clean rooms and pretty building.  Would stay again.  Parking is expensive.

03/05/12 | Link | Rating: 5.0
70. D. T.
Its a great hotel, my only complaint was the walking up and down the hill in case you missed the cable car. Its extremely hard to walk up and down and dragging ur luggage from the BART is not recommended. Use the cable car or Cab it. Unless you are a marathon runner and have great stamina. Hotel prices are as expected really high. Mini Bar: Coke can $5. Chocolate $10, Evian Water Bottle $6.50, etc. The room I got was on the second floor...the windows didnt open and had no view. None.. Was not happy about that but I am assuming everyone else got a better room.

08/06/12 | Link | Rating: 3.0
71. Jason M.
For a $99 room from Priceline, it's pretty good.  The stars would be lower if I paid full price.  

The room size was decent, though the bathroom was tiny; better negotiate usage times if you plan on sharing.  The lighting in the bathoom is horrible; little spotlights that put your face into complete shadow if you get close to the mirror, and if you stand back to have light fall on your face, it's so direct that it creates shadows over every surface in the least flattering way imaginable.  If their goal is to give you the opportunity to make scary faces like you did at 6th grade camp with a flashlight, they succeed.

The view was good enough.  The tub didn't drain very well so you get to play the sinking ship game with every shower (maybe I was the only one that did that as a kid).  The bed was big and comfortable, though.

26/08/08 | Link | Rating: 4.0
72. Wonder W.
This place was great! I got a wonderful deal last-minute because I was only going to be in San Francisco for one night. This place made me want to stay longer. The staff was awesome and helpful and the location of the hotel is excellent.

I checked-in early which was very helpful (and the staff didn't bat an eye when I asked despite the fact that I had booked off of a "discount" website). Got a room on the 7th floor with an great view of Alcatraz and the Bay, broken up by the cityscape. The room WAS a little small, and the bathroom smaller. Part of the reason "the Mark" did not rate 5 stars in my book. But the room was super clean, with a wonderful bed (which I really appreciated because I was sick). The location of the hotel was also a bonus, about 1 STEEP block from the Powell/California trolley stop and certainly within walking distance of some great places to eat. Additionally, the hotel is very close to Chinatown and Fisherman's Wharf so it's a prime location.

Really the only detraction are that the rooms are small, the hotel really requires some strong legs, and the price. If I had to pay full price I'm not sure that the hotel would have been such a great deal. But I would definitely recommend a stay, if for no other reason than it's a San Francisco institution.

16/12/08 | Link | Rating: 4.0
73. Matthew O.
A friend and I stayed here for a weekend getaway. I loved the location. It was a short walk to union square shopping. The room was decent size and we had a nice view. I was a little disappointed because the restaurant Top of The Mark was not open during the days we stayed. Other than that it was nice nice experience and the staff was nice and friendly.

04/01/10 | Link | Rating: 4.0
74. David Y.
I came here for a special company event and was pleasantly surprised when I was somehow upgraded into one of the penthouse suites! It was quite fantastic and had one of the most exquisite views you can ask for as well as the room to accompany any guests if needed. The Top of the Mark, which is a bar at the very top of the hotel hosts a bar where you can view the entire city, which allows you to enjoy your night in a very low key and classy way. I was absolutely astounded by the experience in both inside my room and at the bar. Every detail in this hotel is tended to and the employees do a fabulous job of remembering who you are and making sure your stay is going well. The only gripe I might have were that the beds weren't as nice as the Westin beds, as they are a bit stiff. But I'm just being picky...

29/01/11 | Link | Rating: 5.0
75. Elzbieta N.
The hotel has a beautiful entrance and its location is also prime. Nevertheless, everything else seems very old and dated. The rooms are clean and the bed is cozy, but overall the hotel is really not worth your money. The lobby is just ok, the TV in the room is old, the deluxe room does not feel like a deluxe at all... I was really excited about staying there, but it did not live up to my expectations...

30/07/11 | Link | Rating: 3.0
76. Miranda P.
Before I'd even stayed at this hotel, I'd seen it many times. I lived down on Sutter st., and whenever I walked up to the park at night I'd always gawk at the beauty of the Mark Hopkins hotel. I always assumed that it was expensive, and very plush.

Well, on March 21st of 2009 I finally got to see for myself. My parents and I made reservations to stay for one night (I no longer live in SF), and since it was during the off season the price of rooms were half of what they usually are. I was excited to see what the hotel I've admired from afar looked like inside. I must admit that I was disappointed, but that does not mean that the hotel isn't nice. They have a parking garage that is $45 dollars a night, which really isn't all that horrible for San Francisco. The lobby does look as if it should be updated, but it wasn't so bad that I felt the need to comment on it aloud.

The people at the reception desk were friendly and worked quickly, and they gladly upgraded our room last minute. Something that I took note of was that the elevators are extremely fast- I have a strange dislike for slow elevators, so I was pleased with this. Our room wasn't all that big, but it was clean and the beds were amazingly soft. The restroom was nice, and the view wasn't so bad. If we leaned close enough to the glass, and looked to the right we could see the bay, and Alcatraz.

Some things that make me give this hotel 3 stars instead of 4 is that a small bottle of water was $6.50. My father and I walked to a nearby liquor store and got the same brand, and a bigger bottle for only $1.25. Also, the walls are ridiculously thin. I could hear what everyone around me was doing, and at one point this caused a painfully awkward moment when my parents and I could hear the people next door having... fun. That really annoyed me, but I won't hold it against the hotel.

Overall I'd say that the hotel isn't bad at all, it just isn't great. I probably wouldn't recommend this hotel to a friend simply because I know of better hotels in the same vicinity.

26/03/09 | Link | Rating: 3.0
77. Debbie S.
Our anniversary hotel, go backs every year.  Excellent service and staff, a time-portal in history and still fabulous to this day.

08/05/11 | Link | Rating: 5.0
78. Cynthia C.
Another hotel Erik and I have stayed at while he is in town for business...

Rooms: Clean, comfortable beds (I wish my bed was this comfortable at home! Love the pillows, love the sheets, and duvet!), size is not small (considering other hotel rooms in SF are much smaller) I think they are just the right size, awesome walk in closet!

Top of the Mark: $10 cover charge for non-hotel guests. View is nice, but not spectacular. A bunch of old geezers dancing away, but live music. It guess it could be worth the $10 cover charge if you are older (45+ yrs) otherwise I would recommend else where.

If you are considering a wedding reception - the prices for the food is reasonable (starting at $90 pp for a dinner buffet). The main room has no view though (if you care about that).

We did priceline again and got the room for about $120 plus taxes. It's worth it. I would never pay $500 to stay here though, unless we had unlimited funds then maybe.

19/05/09 | Link | Rating: 4.0
79. Amy A.
The Mark Hopkins lived up to everything I expected --and then some.  My fiance and I are San Francisco natives but we won a drawing for a room here and indulged in the most wonderful weekend.  

The bed was absolutely heavenly.  Oh My God!  I never knew that a bed could be so fabulous.  I wanted to chain myself to it at checkout time so I'd never have to leave, but Steve assured me that housekeeping keeps bolt cutters around just for that reason.

The bathroom was small but beautifully appointed with granite and designer fixtures.  The products were nicer than my own, which is something I rarely find in hotels.  

All the service was top notch, from the valet who parked our car, to the lightning quick delivery of extra towels.  The staff was warm and friendly, and on top of their game.  

Steve's company had their holiday party there that weekend (thus the drawing), and the banquet was handled beautifully.  Towards the end of the party, he walked up to the bar, then turned around to greet a colleague.  The bartender remembered what he was drinking and handed him his drink before he even turned back around to order.

We had such a lovely experience, and even though we live in town, I have a feeling we'll be back for the occasional romantic weekend.  I highly recommend this!

16/12/07 | Link | Rating: 5.0
80. H L.
This hotel is not as nice as the Intercontinental down the hill, but it's decent - a bit older, but has more historical character.  They've got a good car service and being on nob hill, that helps.

The Mark on the Top is great for the live music and great views.  Like all hotels in San Francisco, price is dependent on availability.  I book through hotels.com to get the best rates for this hotel.

08/07/09 | Link | Rating: 4.0
81. Jack H.
The Mark Hopkins is an enigma.  Some of their rooms are among the classiest and best-appointed available in the city.  Other rooms are small, apparently remodeled in a different century than the nicer rooms, and the bathrooms can be incredibly small for the price you pay.

I love the views I usually enjoy in the rooms I get at Mark Hopkins.  The beds tend to be very sizable ( I like that), and the service is top-notch, especially if you are not intimidated by the employees.  

Tip:  ask for a room as far away from the streets that have heavy noise, or you will be listening to a lot of traffic.

09/01/08 | Link | Rating: 4.0
82. Stephanie O.
Question only to fellow yelpers: I've never stayed here, it seems like a nice hotel, and just made a reservation for two db beds. The confirmation email I received says "mobility access roll in shower". Are all the two bed rooms handicapped ? Or is there a choice? I'm a little worried now since they didn't mention a "roll in shower" when I booked...any opinions?

07/06/12 | Link | Rating: 3.0
83. Kara G.
This was truly a disappointment. I have stayed at many other Intercons, Four Seasons, Fairmonts, and the like, and I have never experienced the degree of crappy service that I have at this Intercon.

The daytime Bellman was horribly rude, not so much to us as he was to other guests. We also tipped him extra to keep our car in the drive so as to expedite our almost imminent departure from the hotel shortly after our arrival one afternoon, but he went ahead and put the car away anyway, adding 15 minutes to our departure time.

Additionally, when I asked the concierge for the address of the restaurant we were going to, he insisted he look it up in the phone book instead of on the computer sitting right in front of him, and another morning when I called to ask for limo services he gave me 2 recommendations, even though I asked for more.

Since I forgot my beloved trench coat in the hotel upon my departure, I called the hotel which transferred me to housekeeping which told me they would keep my coat until my return into the city on Tuesday. When I returned to retrieve it, I had to wait 5 minutes while the guy at the front desk puttered around doing god-knows-what- he even put his finger up and told me to wait. Wow. That's terrible service if I've even seen it. It also took housekeeping 25 minutes to get me my coat ( they are only 2 floors down) and then I was chastised for giving the wrong date for the pick up of the coat, even though that clerical error was due to the person taking down the info, not the one giving it (me).

Our room was slightly dingy looking- E Todd (Scuba Steve's bro) and his grilfriend Beth even changed rooms because they said theirs smelled "like old people". The bed was comfortable enough, and the bathroom was nice, but the overall look of the room seemed worn and tired.

The ONE bright spot (which was marred by terrible service) was the Top of the Mark. I have rarely seen a better sunset out their window- that is until the waiter came over and promptly drew the shades. Moreover, getting into the place was like getting into the Pentagon- they made Scuba Steve go in first to assert that our party was indeed present, and then, and only then, would they let me pass. Almost not worth the fuss for their $16.00 martinis. Which were good. But still, come on, I'm an ex-bartender and can make the same, but better. I guess I was paying for the view, but in the end, I suppose it was worth it.

And when all was said and done, when I asked if they had comment cards so I could report to a manger what I had experienced, the guy at the front desk (same one that told me that I needed to wait) simply handed me hotel stationery and said I could write. I had to ask him twice for the manager's name (apparently he had gone hard of hearing).

I was extremely disappointed in my stay, and I would NOT recommend going back.

02/06/08 | Link | Rating: 3.0
84. Carina T.
What can I say...  The Mark Hopkins is my second favorite home in San Francisco.  My first favorite home is my own, no one does it better than me.  

Everything from the front desk to the staff who clean the rooms, the service is superlative and worth every penny.  I am a repeat guest in my own beloved city, and will continue to be - it's a tradition to excellence!

03/10/09 | Link | Rating: 5.0
85. Bret-Jenny G.
Made reservation on hotwire to stay for buisness, sharing room with co-worker.  Driving up was hectic as the front of the hotel car area is small and there was no employees helping us as we entered, which made it confusing in terms of where to park to check-in.  When we checked in we were told there were no double bed rooms available and were only given a room with a king size bed.  We were given a rollaway.  Room was nice.

10/08/11 | Link | Rating: 3.0
86. Tanya C.
Booked direct through their website for a so so price.  Upon arrival I was upgraded to a suite! WOWSA...Not trying to look a gift horse or whatev but I just have to say,  the suite gave me anxiety.  All these doors opening in all these directions and the room was on an angle, yikes.  I honestly would have preferred a regular square or rectangled room  to this.  

On the upside, fresh bromeliads in my room!  And pretty nice stately type decor...The living area was pretty comfy, not incredibly so.  The bath products were plentiful and great as well.  

The bedroom was sort of overstuffed and the bed and the bedding were lumpy.    Plus, I could hear the elevator running what seemed to be all night.  Did not get the best night's sleep I ever had or anything.

The views and location are of course spectacular.  A short super hilly walk to anywhere, so overall, not bad!

PS-The staff in the "Top O da Mark"  need to lose the attitude, big time

26/09/08 | Link | Rating: 3.0
87. Rochelle I.
I work for the Intercontinental company so I got a great discount here. As soon as I walked in I got a 1920s old school bougie feel. Hah hard to explain. Anyway. Got a nice room on the eighth floor. Nice huge king size bed. View was OK. Nothing spectacular. Two things I REALLY liked about this place.

1. lobster bisque at 1AM. gotta love 24/7 room service. must satisfy my drunk cravings for lobster bisque.

2. The valet captain guy. I really wish I knew his name because I would like to send the hotel a nice comment about him. So my friend and I wanted to go out for drinks after a failed attempt at the Top of the Mark (the bar/restaurant at the top of the hotel. 10 dollar cover after 10pm. GOTTA BE KIDDING ME!! and we got there at about 945p.They said the wait was about 10-15 mins. they just wanted our money!) Anyway... we mentioned to the valet guy what happened and that we were going to take a taxi to Embarcadero instead. The valet guy was nice enough to have the house car take us there and pick us up. Excellent service!

I'd probably stay here again the next time I come up.

19/04/09 | Link | Rating: 4.0
88. greg w.
Alway's a very nice hotel. My wife and I have stayed here several times over the last couple of years. This last weekend we stayed on the 15th floor with a view towards the bay. Incredible view and the room was very quite, which is not always the case staying in hotels in S.F. We stayed in the Hilton, chinatown(financial district) last week and it was noisy.
Maybe because of chinese new year etc....
Make sure to go up to the Top Floor and listen to the music. The band plays wonderful dance music.  A couple just got married and the band was great making them feel so special. The top of the Mark also has a great Sunday brunch for special occasions. To get around, just ride the cable car down the hill. A great little restaurant in the area is the Nob Hill Cafe, about a 5 min walk(no reservations).
Hope this helps.

15/02/10 | Link | Rating: 5.0
89. Debbi P.
Great view, gave us two double beds, nice, comfortable room. Had a fantastic time.

20/08/11 | Link | Rating: 5.0
90. Tom L.
We were excited to stay here but left with a "it wasn't bad but it wasn't excellent" feeling.

Plus:
Exceptional service by the doormen & bellhop
Good service by front desk and room service
Great location
Nice views
room came with two free drinks at the top of the mark for each night's stay

Minus:
Rooms were average, expecting a little bit more from a "luxury Hotel"
The bed was lumpy and gave me a sore back
you can hear everything from the rooms next door

25/01/09 | Link | Rating: 3.0
91. Elis I.
Booked blind on Hotwire and were happy to find out it was the Mark Hopkins, a SF landmark. Unfortunately it turned out to be resting pretty hard on its laurels.

The room was tiny, as was the bathroom. They were clearly putting their worst rooms up on Hotwire. Pillow index was very low. Mattress was covered in a vinyl protective cover, I guess in case we peed in the bed (?). The bathroom door latch got stuck and I had to wrestle with it for a while to get the door open. The curtains (heavy striped taffeta, ugh) were filthy - one of them had a huge dark spot on it. We had a view of the roof of another part of the building, so we just kept the sheers pulled closed. We were at the end of the hall, and the wind whistled up the emergency stairwell next to our door all night. I complained (nicely) when we checked out and they didn't seem to care.

We went up to the Top of the Mark and waited with a lot of other people (most dressed in jeans and sneakers) for more than 20 minutes to get in, despite the place being nearly empty. They seated us near a window and that was the last we saw of anyone. My BF finally went up to the bar to get our drinks but the bartender wouldn't serve us because we weren't at the bar! In order to get a drink we had to sit at the bar, so we did, then moved to an empty table. The place never filled up - a really boring vibe despite the view.

The only good thing was that we lucked into a parking spot on the street instead of paying to valet.

06/08/08 | Link | Rating: 1.0
92. Chris V.
For a little more money stay at the Fairmont.

16/08/11 | Link | Rating: 2.0
93. Serena Q.
Last weekend we stayed at the Mark Hopkins for the 3rd time, and this time had the pleasure of attending a wedding on premise as well. The wedding was magnificent. I am sure my cousin and her new hubby were happy with the service and food.

Previously I have found great deals for the Mark Hopkins on Priceline of all places. I have now decided I will not stay any where else in the city because of the view and romance of the establishment.

Even if we are just going to see a show at the Warfield, why not stay at a 4 star hotel located on Nob Hill. Why not take your loved one up to the grand Top of the Mark and sip a cocktail while overlooking the best view in the city? $140-180/night is cheap for the fun times I have had here. We always go across the street to the Fairmont and relish in the over-the-top Tiki bar The Tonga Room. We even saw Joan Rivers in front of the Fairmont one time! There is a cool karaoke joint about 5 blocks away also. Good times....

24/01/09 | Link | Rating: 4.0
94. Stephen H.
Got an awesome daily rate on Hotwire.  The value far exceeded the cost we spent.  They treated us like we spent $1,000/night.  

The business center is a little pricey.  I take online graduate courses and needed the internet while I was there.  It was about $75 for some printing and about 1.5 hours online.  Not sure what they price for bringing your laptop and using their wireless.   The deadlines I had overrode any cost.

Wonderful staff.  They offer a free week-day limo service to downtown and financial district.  Definitely take advantage.

06/10/08 | Link | Rating: 5.0
95. Timothy C.
Okay, so, picture this, close your eyes, here we go, day before the wedding, we check into the Mark Hopkins (a nice fancy hotel), then we ran into a few problems.  Numero Uno, we got an executive room, they say on the website, it seats five people in the front room (what do you imagine when you read that, I see a couch, maybe some chairs, and a front room, right?  Wrong folks.. wrong.... Get to the room (#1620, FYI), and there are two chairs in the room, not front area, no room for 5 people... odd... Numero Dos problemo... We got to the hallway on the 16th floor, and the strobe lights for the fire alarm are going off (but no alarm noise.. yet) So I say, "Hmmm thats weird", we get into the room, and the alarm starts going off... BBBOOONNNGGGGCCCKKKKKKKKK... repeat several times... Then I say, "Uhhh should we evacuate the F'ing building??" Then the porter appears... He says, "It's a false alarm, and it's so loud, I'm really sorry"... Okay, okay, cool, he apologized, said it was false right... Okay now flashback with me to the three firefighters now walking behind him down the hallway in full SCBA gear, helmets, the whole rig (calm down ladies)... WTF... Apparently it did turn out to be false, the soon to be wife (at the time), and I getting settled, we just start to close our eyes for a nap.... BOONNNNNNGGGGCCCKKKKKKKKKK.... FIRE ALARM AGAIN...  Outside of that, the bed was comfy, the view was great, just a little false advertising with the size of the room (which was mucho important for the photographer) and the F'ing firefighters fighting a non-existent fire...  So for the price, I would say you could spend your money better, unless they change the way they describe the rooms (and maybe not charge $50+ bucks just to park your car)... I guess if you can afford $5,000+ rooms a night though, $50 seems like a small drop in the hat, it's all perspective... And I dropped it a star, I forgot that 1998 wanted it's internet prices back, and luckily, The John Hopkins has it there.. $15 to get internet access?? Uhhh last time I checked it was 2010 right?

11/12/10 | Link | Rating: 2.0
96. Dean W.
Stayed here last Fall during the Winter Holiday season.
It's definitely a legendary hotel, known for more than its stately looks and impeccable staff. The hotel sits at the very top of Nob Hill, has a elegant entrance, great front desk staff and a concierge capable of landing you a table at most of the city's most popular restaurants.
My room was a Deluxe city view room overlooking the Pacific Club, Grace Cathedral and some of the Financial District/Union Square area.
The room itself was clean, the linens, towels and accessories were top-notch (for those curious, MH has Penhaligon's toiletries), everything was in nice working order.
We had a light bulb that was out, though, and room service promptly sent someone to change the bulb.
As far as dining options, we  had brunch up on Top of the Mark, about $20 per person, and while the view was excellent, the service was great, the food definitely left something to be desired.
I had some sort of roast beef panini that tasted like it's been kept in the fridge for awhile.

Ohhh if you intend to stay here, you might want to opt for taxis or some other forms of transportation. The cable car literally stops in front of the hotel so you've got that option. The person I was staying with decided to try walking down the hill towards Union Square one of the days...wow. it made all the lunges my trainer makes me do seem a lot more appealing!

Rate for my room was about $149 a night, and I had a automatic upgrade for being a member of their Priority Club.

14/01/09 | Link | Rating: 4.0
97. C M.
On the pro side: The staff was friendly. The amenities in the room were good and the location is a plus. On the con side: The bed was way too soft, there's no coffee or hot water (for tea) in the room and it sounded as though I were in a wind tunnel. The wind whipped through the door crack, which made getting to sleep a bit challenging. Overall, I'll not stay again as there are not enough restaurants or shops nearby - at least not to get to easily in the rain.

23/12/12 | Link | Rating: 3.0
98. Sue M.
We had a great stay at the InterContinental. They upgraded us to a suite upon arrival and it just made the stay that much better. Our room was amazing. Others commented on the the televisions and while they are not flat screens, they served their purpose. Everything was clean and the staff was very nice. They made us feel welcome each time we walked in the door. We would definitely go back. Just beware of the hills, they will get you every time.

16/05/11 | Link | Rating: 4.0
99. Bobby M.
Classic San Francisco ........ ANYTIME is a good time for this timeless classic .... Drinks ...Dinner ...Brunch .... Outstanding views

12/10/11 | Link | Rating: 4.0
100. Matthew M.
I didn't stayed there bu my friend did. I stayed at a hostel on Mason which was south of it on the bottom of a very large hill, so you get the idea how much energy I used just to get up there...

It's a pretty fancy hotel. It was where my friend lost her wallet (I think) and it is one of the few historical hotels that is wheelchair accessible plus it's air conditioned!

However, it's way to expensive, so I stayed at a hostel for 30 bucks per night, much better than 200 per night...

31/12/09 | Link | Rating: 4.0
101. Maria V.
Best value for rooms...book in January! Lucked out in staying on a weekend that was free of fog and we enjoyed views that went on forever. Our room was beautiful, comfortable, roomy and stocked with all the essentials. If you can stay for Sunday brunch, do it. Expensive, yes, but worth every dollar. The display and variety of food was unbeleivable. They had live music and a view from every angle. It was stunning. Also, the wait staff was the best. Again, for a special occasion, it was perfect. We'll be back!

28/01/13 | Link | Rating: 5.0
102. Johanna D.
Since I don't seem to sleep much anymore (ha ha), I am eagerly approaching my 50th review! WHOO HOO! I am pretty backlogged but I am determined to catch-up.

I have been a Yelp member since 2005 but may I please be honest here? I only signed-up to read reviews and to look at other Yelper's pictures.

Actually, I didn't start writing reviews until 2007 during my first vist to NYC when the 3-hour difference kicked my butt!

With that said...

Mark Hopkins is absolutely one of my favorite hotels to stay at in the city! Besides the fabulous location and neighborhood, it's a gorgeous hotel!

The service and staff are efficient and first-rate! I stayed in one of their suites and the accommodations were "quality" through and through. I must confess that I jumped on the bed for several minutes and danced around the living room for several more. I have pictures.

Dinner and dancing were memorable and I tip my hat to Chef Depuichaffray! If you're planning a wedding in the city, look no further!

Since I have several friends who live in the city, finding a place to crash is easy. Albeit, staying at the Mark Hopkins is extraordinary!

07/01/09 | Link | Rating: 4.0
103. Alicia K.
This is what you get for a $500+ room at the Mark Hopkins:

1.  A cold reception unable to answer simple questions to assist or offer an alternate method of assistance

2.  A very long wait without a wait.  Meaning...we were the only two checking in and it took 10 minutes...what are you typing a short story??

3.  Welcome to grandma's house.  Have they considered remodeling??  We were laughing all the way to our room.  We did like the hallways though...it really reminded us of Nana's in a good way...lol.

4.  A very small, standard room decorated worse than the Holiday Inn with :NO TELEVISION, a dirty bathroom, a locked liquor fridge (lock with a key - I thought those went out with the typewriter??) , and broken iron and steam board.  We called the front desk to ask about the liquor key and broken equipment and we were told to come down and get it in a half an hour.  WHAT!!!?? Are you kidding me??  We are regulars at the W hotel and we were so pissed that we wasted a dime or minute of our time even considering another location.  

5.  Made reservations at the Top of the Mark and when we reported we were told to stand in a small corner and wait for 45 minutes.  The stupid woman really told us to stand in the corner. WTF!!??  Of course we left and I went to talk to management.  He thought we wanted something for free so once I refused his "FREE BREAKFAST" that already came with the $500 room and told him that I assumed management would appreciate notification of customer dissatisfaction and the level of service we are used to at other SF hotels, he apologized and shrugged his shoulders.  He did nothing.  

We figure this must be a tourist location so TOURIST BEWARE!!!  This was hands down the worst night of my life in San Francisco.

18/01/09 | Link | Rating: 1.0
104. Flor D.
There once was a princess who lived in a castle on top of a hill. She didn't have long blond hair.  She wasn't married to the prince, nor was she waiting for the king. She was in love with the city, the views, the electric atmosphere, the multicultural people, the city by the bay unlike any other city in the world.  Her romance flourished during the spring and fall.  Summers were easy, while the winters gray.  Everything had a purpose, a meaning, and life was memorable like a well lit sky.  

I wish I was this princess, living in this castle.  
In modern times, my castle would be located at the Mark Hopkins.  It's the perfect place to grow such a historic romance.  Lush grounds nearby, a church, restaurants on every corner, what else does a girl need?

However, BUT, and WAIT a second...
The reason this joint is not getting 5 stars from me: food. food. food.

No problem with my accommodations or the staff.
I stayed on the 8th floor with an awesome view that could make any young girl jealous. Funny that I attended a business conference in the same room I had a senior prom. Temperature varied from cold to freezing, but the staff was very helpful meeting our requests promptly.   Fine, no problem here.  Even check in was smooth, valet parking, the works. All fine, fine, fine.   The kicker came during our meals. Although catering to a large group, wouldn't you figure that  oatmeal, fruit, cold cereal/milk, is cheaper than 100% pastries.  What in the world?  
Not sure if our company picked the wrong package, but I was hoping for at least some fruit. Wouldn't the catering manager know to offer up something a little more varied?  The next morning, we had runny eggs and potatoes. ONLY. Kinda disappointing. Lunches were kinda the same.  All pretty salads and mini open faced sandwiches, raviolis from the dinner before. Don't even get me started on the seafood dinner. I like seafood, but not like this.  Throw in some variety!

Come stay at the hotel, but get out to eat. Mass food production is hit or miss.  Long live fairy tails!

22/01/09 | Link | Rating: 4.0
105. Haily W.
All I can say walking in the door here is "WOW". Boy did me and my boyfriend look out of place in our tee shirt and jeans. I wanted a romantic weekend away from home, so we came here. Check-in was easy and the concierge was very nice. I didn't feel at all like we were being looked down on for being young and under dressed.
We had gotten a 1 bedroom suite, which the concierge informed us is the most popular room. We got in the very tiny evlavator (good thing I'm not cluastrophic) and I pointed out what I had heard about there being no 13th floor. The room we got was bigger then our apartment!!! I think it was 726 square feet (according to the reservation we made). Living and dining areas, a small little bedroom, and a very nice bathroom. I was expecting the jetted tub to be a little larger (but it still fit 2 *wink*). What got me was the view. AMAZING VIEW. I could've stared out the window all day. We ordered room service for dinner and the food was very good. Later we were surprised with another knock, and were delivered a nice little note card saying "Welcome to San Francisco", some fruit, and some chocolate. The bed was amazing soft and fluffy as were the pillows. I wanted to take the bed home with me.
I did notice some things that for as much you were paying for this room they would fix. The paint was chipped in worn in numerous places on the walls (in the bedroom and bathroom), the toilet flushes EXTREMELY loud (loud enough to wake me up in the middle of the night), and our sheets had holes in them.
Overall, it was a nice experience to get away from home and live the high life, at least if for a night.

07/03/10 | Link | Rating: 4.0
106. Kay E.
I've stayed here for years with my family, and the personal and friendly staff alone make it a five star experience. The rooms are beautiful, have fantastic views (it's hard to get a great view in the city, but they do it) and the Top of the Mark is breathtaking day or night. We are premier members, so we get access to a special room adjacent to the lobby with morning-to-late-at-night snacks (little sandwiches, hot cookies, mini cheesecakes... the list goes on and on and changes daily) plus an open bar, printers, computers, and huge sofa areas. I would definitely look into premier membership if staying for more than one day.  The concierge is knowledgeable and on top of their game, and for an old hotel, they have maintained their prestige as one of the best in the city.

07/02/12 | Link | Rating: 5.0
107. Sheila D.
Stayed here last Saturday evening as I was a bridesmaid at a wedding that took place here.  I wanted to give 3 stars since they did not offer room service between 2pm and 5pm (WTF?? BOO!) and I was starving.  Luckily the bride's wedding coordinator pulled some strings and got us some afternoon tea w/ mini sandwiches, scones and cakes.  Hit the spot... although I was craving a burger!

I have to add a star because I left my flipflops in the room.  [trust me, if they were "any pair of flipflops", I wouldn't have bothered, but this was my favorite pair purchased during a trip to Maui!] and the housekeeping folks were great about saving them for me until I picked them up the next day.

Beautiful, classic San Francisco hotel.  I definitely recommend it for tourists who want the complete SF experience.

11/08/09 | Link | Rating: 4.0
108. Bo T.
I recently stayed at the Mark Hopkins InterContinental and am giving it 3 stars. It's a beautiful hotel on Nob Hill, so the views were great; however, I arrived late on my check-in night and was disappointed to learn that they had no more nonsmoking rooms.

I am not a smoker so I was really hesitant, but after some persuasion and a guarantee that I would be move first thing in the morning I stayed. I was tired after a long day, and at midnight I did not want to move to another hotel. Needless to say a smoking room is a smoking room and I slept very little.  You'd think they'd be able to project their rooming needs and tell customers if they cannot guarantee the type of room being requested.  Oh well - so much for technology here.

I was moved to another room the next morning; however, the bed was sunken in and really uncomfortable. For a 4 star hotel I think a nice bed is a must.

A great feature of the Mark Hopkins is their lounge on Top of the Mark, which features various live musicians on most nights. So, this may be a great place to stop by for a night out, but not necessarily a place to stay at if you're ever in San Fran.

29/06/09 | Link | Rating: 3.0
109. Pamela M.
We stayed here for a bachelorette party, when we arrived we were impressed with how the outside looked, very grandiose but a little too old school stuffy for my taste.  The place is beautiful and has a great location but I just don't think it's worth what it cost to stay here.  I much prefer hip & happening hotels, but don't ask me for advice on where those hotels are in SF because I have no idea.
Do not park here unless you are willing to pay $50 a night, instead go to State Garage and pay $15.

05/05/09 | Link | Rating: 3.0
110. MICHELLE Y.
Mark Hopkins Hotel is at the top of Nob Hill in SF. It is a beautiful hotel which opened in 1926. This is a historic landmark just a short walk from Union Square and Chinatown.
What we liked: It is charming and romantic. Top of the Mark bar is spectacular. Service is good. The location is great.
What we disliked: 1) Valet parking was expensive but we found a cheaper garage (Masonic center) a couple blocks away. This is San Francisco so valet parking at most hotels is going to be between $40-50/night. 2) You can hear the cable cars as the hotel is at the crossing of 3 cable cars. However, the noise didn't disturn our sleep. 3) The room was a bit small but it didn't bother us.

15/02/11 | Link | Rating: 4.0
111. Favalaro F.
Tired, old hotel. Decor from the 1950s. Needs a make over.

07/03/13 | Link | Rating: 2.0
112. Therese B.
My boyfriend and I stayed here recently for a weekend "staycation". We loved this hotel! From the room accommodations to the drinks/atmosphere at the top of the mark we had such a great time! I would definitely stay here again just for the beds alone- they were so luxurious!

16/03/13 | Link | Rating: 5.0
113. Jenn T.
Came here for a bachelorette party. All show and no go. The building itself is gorgeous but the lack of amenities (and the beds weren't anything to write home about) just made it an "eh" experience. Especially for what we had to pay for the room!

24/10/09 | Link | Rating: 3.0
114. Jeremiah C.
The Mark Hopkins seems to be staffed with union workers, who take their jobs for granted, and don't care about their customers.  From the concierge, to the bellman, to the front desk, attitudes were very much appathetic and non responsive.  The room was nice enough and well apointed.  The hotel is grand, and it has a great history, but service was lacking.
ROOM SERVICE gave the best service and care to their job.  Professional, courteous, and consistent.  The room service attendants had terrific attitudes, and they seemed to go that "extra mile" to insure our satisfaction.

05/09/10 | Link | Rating: 2.0
115. Kim J.
This place is so beautiful and service is great!  We arrived at 11am and they let us check in early for free.  Location is also perfect because you are right next to all 3 cable car lines.  I'll probably stay here everytime I visit San Francisco.

03/04/13 | Link | Rating: 4.0
116. Rob N.
I've stayed at many Intercontinental hotels (my favorite IHG is Boston), and this one just wasn't up to par with the others I've stayed at.  I just completed a 4 night stay here.  The service and check-in were good.  They recognized me as a Priority Club member and gave me a complimentary upgrade which I appreciated.  The lobby is absolutely beautiful and very well maintained.   My upgraded room was large and comfortable and had a nice city view.    The bathroom is where I took a star off -- there was peeling wall-paper and chipped tiles.   The sink and shower head fixtures were what I would expect to see at a Holiday Inn.   The bath towels were worn and paper thin.  Really?  Not what I would expect from IHG.   I went to the Top Of The Mark for their buffet breakfast one morning, and I *believe* it was like $30 bucks a person after taxes and gratuity and let me tell you it was terrible.   Powder scrambled eggs with no flavor and disgusting tasting sausage.  They were out of bacon, but finally put some more out after I had finished my meal, and it was chewy and inedible.  I seriously have had much better complimentary breakfasts when I stay at a Hampton Inn for business.   Definitely go somewhere else for breakfast.

08/08/12 | Link | Rating: 2.0
117. Dylan N.
Kind of felt like an oil tycoon CEO or something staying here haha. Driving in the lot infront of the hotel is pretty exciting because there are about 8 cars that are perfectly lined up on the sides.. sort of like they're waiting for you to come. The Valet staff are very polite so remember to keep a couple bucks on you for tip every tim they bring your car! Parking is kind of expensive. Approx. $55 a night for parking which is pretty much mandatory because there's no where else you'll find parking. Its the city!
The foyer was beautiful and the front desk were just as polite and professional as the valet staff. I guess I might be over exaggerating this but I've never stayed at such a notable hotel. Rooms are kind of small but the bed is freakishly huge so you have tons of room for.. activities! There's a club at the top floor called "Top of the Mark" which over looks the city.
I would LOVE to come back again because I had a really nice weekend getaway here.

10/03/12 | Link | Rating: 4.0
118. Christine T.
My past weekend experience was beautiful and the service polished. The Christmas and New Year holiday season is sometimes not the best time to travel and expect the best, but throwing caution to the wind we spent a restful room service filled weekend to re charge our batteries. Nice.
My days of going to The Palace Hotel are over. The price difference is small between the two properties, and the service at The Mark is heads above.
As a side note, we left our car at home and basically did cablecar/train/taxi, as it's just more chill than fighting the parking battle. Highly recommend this angle if you can swing it.
btw... this stately old hotel is elegant, if you are looking for modern go down to SOMA and stay at the W.
Those of you mentioning the Omni may have missed the memo on the stately and historic Nob Hill local or as we locals like to refer to it as snob hill. You get what you pay.

05/01/11 | Link | Rating: 5.0
119. Natassia K.
Stayed here for my birthday weekend after a long and splendid day wine tasting.  :)  Got a standard room, I think it was $110 or so.  I really enjoyed the spacious room and huge bed, which was slightly bigger than a King size.  Requested a room overlooking Nob Hill or the city and request honored.  *I went in mid-June so I don't know if they were having a slow period, so no guarantee on what view you would get*  

The room was very clean, modern, and well-lit.  The main qualm I have is that the bathroom is freakishly small.  It is an inside joke between my friend and I that the Mark Hopkins is the only time we've walked into a bathroom and bumped our knees on the toilet.  I kid you not, it is that tiny.  You brush your teeth at the sink and turn around and you're practically in the tub.  BUT the bathroom was very clean and had nice black marble-esque countertops, so a balancing approach may be necessary.  Also- if you're okay with smaller bathrooms and a bigger room, this would be a good choice hotel for you!

01/03/11 | Link | Rating: 4.0
120. tammy s.
The Mark Hopkins has a very beautiful exterior (situated at the top of Nob Hill) and definitely has you walking into it in awe.

Unfortunately, the feeling didn't last. I was rudely awakened out of my trance by the super unfriendly front desk.. I seriously thought he was going to throw my credit card and a pen at my face.

The room was a decent size by SF standards.. The decor was classically plain but that was somewhat expected. At least the bedding was fluffy and comfy, and the bathroom was marbled and large!

I got this room since I was spending Halloween in the City and thought it'd be nice not to have to drive back home. My second unfriendly experience was the guy hailing the cabs for the hotel. It was taking FOREVER. I walked over to see if I could find a cab on my own, and he rudely told me that I'm on my own and I'd need to go across the street and to the other side if i wanted to get one. uhh..ok? I thought we were waiting for YOU! He finally got us one, actually. .someone else one. He said they were ahead of us.. um. sure. My last staff experience was the concierge. . he was helpful and gave us info.. too bad it wasn't 100% correct.. but hey, we still managed to get what we wanted, so thanks.

For a 4-star hotel, I really expected friendlier service. The venue alone met my expectations, too bad the service completely killed it.. I'll only be coming back for the Top of the Mark.

02/11/09 | Link | Rating: 3.0
121. Theresa H.
The Mark Hopkins is one of my favorite places to stay in San Francisco.  It looks like a floating castle. Plus the fluffy beds make me feel like a princess.

This hotel and the surrounding area are probably the best of the best in San Francisco.

I sometimes get the feeling that the essence and soul of the city sit up here among these grand old hotels.

The hilltop location is kind of out of the way but there are plenty of cabs and cable cars to take me out into the different parts of the city.

I despise the hotel's parking fee. But that's the cost of convenience in SF.

I will definitely stay here again and again and again!

02/01/10 | Link | Rating: 4.0
122. Patrick N.
Note to travellers:

With the Great Recession affecting travel the way it is, this is the time to find great rates on hotels you've always wanted to stay at, but didn't want to fork over $500 a night. The Mark Hopkins happens to be one of those places.

The review:

I booked the room for a weekend work/fun trip (not billing it all back to client), figured that was a place I wanted to stay at after staying the the Fairmont across the street. The room rate was fair ($160 range), and there was no way I was going to pass that up with most of the four stars in SF in that range, but none of them as nice as this place.

It is really nice. Sure, the decor is a bit old school, but that's what I expect in San Francisco, especially looking at the building from the outside.

I got to the desk, and changed my room to a different type. The checkin process was painless (try checking in at a Vegas hotel, they want a note from your mom).

The rooms themselves are wonderful. The king bed was large, comfy and a great sleep. The wifi was strong and consistent. The bathrooms are a bit small, but that's like complaining about the color of the leather (it's the wrong kind of black) in a Rolls Royce. They haven't upgraded to a plasma or LCD TV yet in the rooms, but if you're complaining about the TV here, you're not spending enough time in the city.

Everyone says the views aren't all that great. I disagree. I'm on the fifth floor, and while it's slightly obstructed, I do have a view of the Transamerica Pyramid on one side, and most of Nob Hill on the other. The Top of The Mark (The restaurant at the very top of the hotel), has the best 360 views that I've seen anywhere in the city -- complete with a view of the Golden Gate, the Bay Bridge, and most of downtown.

Additionally, the California Line and Powell Line intersect down the block, so the ultimate SF experience is to hear the trolleys go by, and you have that. I was able to catch a game at AT&T Park by taking the trolley and the muni from the hotel.

29/08/09 | Link | Rating: 5.0
123. J T.
Great, brief stay...-18 june 2010
I live in SF so I actually booked this hotel for my mom who was visiting. I got a great pre paid internet rate(129.00+) as well as my priority points so that made it worth it. What impressed me most was the quick and accommodating front dest service at check in. It was a Friday afternoon and unlike so many hotels nowadays, they actually had adequate staff and didn't leave everyone standing in line forever. I had escorted my mom and her friend to the hotel to make sure everything was in order. We were a little early and our room wasn't ready but they got us another room right away, so we could check in early,  with a great view as well.

There was a workman in the room ( again we were there early so we appreciated not having to wait) and he was there so fix a small chip in the tile. I found it reassuring that the hotel was quick to pay attention to something so minor as we would certainly never have noticed the chipped tile behind the toilet.

After going through the room, poking around the tv, mini bar, opening drawers, windows, oohing and aahing at the views ( all three of us are San Franciscans to begin with, but we still ooh and aah over views of the bridge etc even after 40-50-60 + years here) etc. I noticed there was only one bathrobe, so on my way out I asked the front desk to send up another robe for my mom's friend. I confirmed with my mom that the robe did arrive within 5 minutes.  Again I was most impressed with the prompt response of the front desk and housekeeping.   I have nearly died of old age in other hotels waiting for minor issues to be resolved.

It was a one night stay so no one of partook of any additional services. I can tell you though that if you are planning to visit our fair city you can't beat this Nob Hill location. It was perfect for us, me living within walking distance and all of just playing "tourist" for the weekend. All three cable car lines are within one block. One out front and two around the corner. Union square was just a few blocks down the hill. Downtown is right there, and the wharf/waterfront areas, Ghiradelli Sq., cable car museum, chinatown, north beach are all nearby. You can walk to nearly everywhere from here, if you are the walking type.

I know that hotel reviews can be very subjective. i tend to be very forgiving of minor stuff if the attitude of the staff is welcoming. I'm not picky but hotels are specifically designed to provide "hospitality" (wiki: "Hospitality" can mean generously providing care and kindness to whoever is in need.") and so long as they start off on the right foot upon check in then I'm good. Basically they did a good job of making us feel like they gave a damn rather than making us beg for service the way you do at some places.  (Of course I once stayed at a Ritz Carlton on a free ugrade... they take it to another level you wouldn't believe, but that isn't something that is normally in the budget for most of us regular folks)

This is an historic hotel so if you are a "young trendy" with no appreciation for history, you may not like it but if you want a taste of Classic San Francisco grandeur, history and taste, then this is the place.

Stay here at the Mark and the location alone will make you feel on top of the world, or at least on top of San Francisco. And again, many thanks to the outstanding staff.

29/06/10 | Link | Rating: 4.0
124. K R.
This is a small yet classy establishment. The entire staff was friendly and helpful from the beginning to end. We felt as we received first class service and attention. The rooms are small but clean. The bathroom is also small but updated. The only bad complaint I have is the noise level. We stayed here for four nights and I woke up several times during my stay to the noise of toilet flushing and buses, cars traveling on the busy street. The hotel is located on top of the hill in Nob Hill. Chinatown and Union Square are walking distance which makes this hotel conveniently located. The walk can get difficult because of the steep hills so comfortable shoes are a must. I am definitely staying here again.

02/04/12 | Link | Rating: 4.0
125. Bren C.
My partner in crime and I took a 4 day trip to SF over the Christmas holiday break. We got a great rate at The Mark online and were pleased that we were able to afford such a swanky place.

It's been a long time since R. and I have let loose, so we were both committed to having a rip-roarin' adventure. Even though The Mark is a conservative hotel, they didn't even blink an eye when we were traipsing through the bottom floor whooping it up and taking an unnecessary amount of pictures at the piano in front of the Christmas tree.

I thought it was going to be a big ol' bummer when we had to continuously walk down the hill to the nearest liquor store to buy yet another six pack of Fat Tire, but we ended up drudging up and down that hill almost just to see if we could do it. The best time was in the windy rain--umbrellas in tow until they blew inside out. We had to walk up the hill backwards in order to keep our umbrella turned in the right way. Oh good times.

The hotel room is just fine. I wasn't scared to walk on the carpet without shoes on, and didn't cringe at the thought of putting my head on a pillow. The bed was more comfortable than my expensive new bed at home. Would have liked to have had a room with a slightly better view, (10th floor, Fairmont roof view) but for the amount of time we spent in the room is was just fine. Would have also really enjoyed a large jet tub to defrost in, but couldn't afford it. Tub in the regular rooms is too small to really sprawl out for a good soaking, so no baths for us.

All in all, we had fun emptying the mini bar, and stopped having fun once we saw the bill. Again though, we were looking for an adventure and we certainly got one. R. said next time we may want to try staying in Union Square to be closer to all of the action.

07/01/11 | Link | Rating: 4.0
126. John S.
Not what I expected out of a 5 star hotel. Decor is outdated, but I guess it's probably meant to be that way. Oh what?!?! No flat screen? Wow I haven't seen that kind of TV in ages...

28/11/10 | Link | Rating: 3.0
127. Jeff M.
I'm a San Franciscan, but checked into the Mark Hopkins for Christmas this year and was upgraded to the actual Mark Hopkins Suite.  Beautiful room and one of only two suites in the hotel with access to private rooftop terraces (in addition to enclosed sunrooms).  While the room was very nice, had I not received the complimentary upgrade, I would not have paid the going room rate.  It's not that nice.  Service was good throughout the hotel, but unfortunately housekeeping was terrible.  The room was dirty.  Full on cobwebs were hanging from the ceiling and drapes.  The lighting sconces in the bath hadn't been dusted since Reagan was Governor.  Lamp shades caked with dust.  Bed spread (yes, they are still using antiquated bed spreads) was dirty, stained, and stunk.  Closet contained two bath robes, but one set of slippers.  Walked barefoot in the room and within 10 minutes the bottoms of my feet were black.  Time to shampoo the rugs.  Umbrella in closet was also from the St. Regis, not the Intercontinental.  Terrace furniture had never been brought inside when room was unoccupied and it rained earlier in the week so the cushions were soaked and stank of mold and mildew.  Drinking glasses were removed the first day and not replaced.  Room service cart and our breakfast remains sat outside our room from 10am until around 6pm.  This isn't what you expect at the Mark Hopkins or when you're handing out thousands of dollars for your stay.  Attention to detail was non-existent.  Very disappointing.

The Mark Hopkins is a beautiful hotel in a great location, but I'm local. Tourists may find the Nob Hill location a disadvantage.  Even though the cable car is a block away to take you to Union Square, the Wharf, Embarcadero, etc., cable cars are expensive, slow, crowded, and a hassle.  Walking up and down Nob Hill gets old very quick.

I'd happily go back to the Mark Hopkins, but if housekeeping fails as miserably as they did in December, this place is off my list forever.

13/01/11 | Link | Rating: 4.0
128. Ryan R.
Very nice upscale hotel. Great service and very clean. I only gave it 4 stars because i paid almost 500 a night for a suite and it was small. Mot a great value.

12/07/12 | Link | Rating: 3.0
129. Sky M.
I must admit we used Priority Club points to "buy" our night.

It was a beautiful hotel, very solid room, luxurious bathroom & great view!
And the bed was super comfy too.

23/02/11 | Link | Rating: 5.0
130. J B.
Top of the Mark is a must see when in the city by the bay.  Incredible views and cocktails, of course.   Pricey, yes.  Touristy, kinda.  Worth it?  Yes!

14/04/12 | Link | Rating: 4.0
131. S B.
Here's the basics... This hotel is at the Top of nob hill. You have your choice of 4-5 hotels that all get 4/5 yelp stars. Frankly, I would give this hotel a 3+ if not for the wonderful women on the phone with room service who went out of her way to ask the chef to make my 7 year old pancakes at 9pm...

If I was coming back, honestly I think I would spring the money to try the Omni or some other hotel. But for the web price of $140 for the night, I was very satisfied.

20/12/10 | Link | Rating: 4.0
132. Matthew S.
Perfection.

I love this hotel. I've stayed here on about 4 different occasions. Most recently for a romantic getaway with the boyfriend. We originally booked a standard room, hoping to upgrade to a suite at check-in. The concierge informed me they had no junior suites available, but gave us a courtesy upgrade to the next best thing... a corner king bed executive on the 22nd floor!

The only drawback of this hotel is the location. It is not incredibly glamorous (across from a Burlington coat factory) but it is only a 5 minute walking distance to Market and the Powell Bart Station.

The views were amazing. The bed was coma-inducing. The service was exceptional.

I will always come back to the InterContinental!

21/03/11 | Link | Rating: 5.0
133. Sunni V.
Beautiful older hotel with San Francisco charm in the Nob Hill area.  Staff was friendly, our room had a view of the bay, and the bed was very comfortable.  

The best part is the TOP OF THE MARK bar and restaurant. It was packed at 5:00PM so we sat at the bar for drinks and appetizers.  It was great to people watch and get a feel for the city.   The view is SPECTACULAR.  George, the bartender, took great care of us and I adored his fabulous Jamaican accent.  He had worked at the hotel for 26 years: I like that.  The food was just ok - we ordered the Charcuttery Platter and Sliders.  Wouldn't recommend either but we still loved the location and drinks.

Next time, I would make a reservation.for a window table overlooking the bay.

03/06/11 | Link | Rating: 4.0
134. Shane B.
IMO this hotel was shit... Yes it is in the prime location but if it doesn't look like you have money they treat you like white trash... 250 dollar room the only thing that is 250 is the bathroom other wise it is the same as a best western and the view was garbage you get a better room when you stay at Animal Kingdom Lodge at Disney World for the same price.. And with that price you should get free WIFI, NOT!!! Then they try and charge you 10 per person for a cover charge so you can goto a bar on top of the roof that is dead with no one in there beside some old farts...

10/06/12 | Link | Rating: 1.0
135. Britt G.
If I could "just be whelmed" a la 10 Things I Hate About You, I think that's what I'd be following my stay at ICMH for a last minute SF weekend trip.

First off, the location and lobby fake you out.  Granted,the hotel is in a wonderful spot, right at the top of the Hill, uberclose to the cable car lines and fairly proximate to Union Square.  The lobby is dazzling.  The doormen, not so much.  All the hotel employees were friendly enough throughout the stay.

But then you quickly realize the rooms are fairly small.  We definitely smelled the stench of cigarettes immediately upon entry.  I (predictably) complained--they offered air freshener.  The bathroom was correspondingly cramped and the spout from the sink was almost nonexistent.  The bed was comfortable enough for both the inebriated and sober versions of myself, but it was no Heavenly Bed.

Our room faced the Tonga Room (and Fairmont Hotel), so we had to trek up to the Top of the Mark for the views we'd been hoping for.  The Top is pretty bougie, but the view is spectacular, both day and night.

The list of cocktails is a dizzying 12 pages or so, and the "signatures" weren't all that impressive.  I don't recommend the appetizers that are available at the bar menu, especially given the price.  However, the light jazz band was charming, and I always get a kick out of seeing older couples steal the spotlight with their dance moves of yesteryears, clearly having the time of their lives.

I can vouch for the$70 champagne brunch held on Sundays from 10-2.  Best brunch of my life.  Go and prepare to eat pretty much anything and everything you ever wanted for breakfast or lunch.

So, the lobby, restaurant and other common areas rate a 4, while the rooms get no more than a 3, since I was expecting better under the IC name.  

I'd also throw in an extra 1/2 star for Jose, our amazing server during brunch, who generously poured bubbly (my friends and I shamelessly drank about 6 bottles amongst ourselves over 2.5 hours) all the while masterfully hiding any evidence on his face of the judgment he was undoubtedly feeling towards our boisterous party.

Cheers.

28/01/11 | Link | Rating: 3.0
136. Olivia L.
We stayed here for 5 days for our wedding, in the hotel. So this review has 2 components: The Mark as a wedding venue, and the rooms.  

I'll start with the rooms because it's shorter:

The standard rooms are a good size. Ask for rooms facing the back of the hotel to avoid the noise of cable cars in the morning! Our bridal suite was a 1 br suite on the 8th floor, and it had amazing views of the Bay Bridge & downtown! The gym is small, servicable, and open 24 hours. Service was top-notch. The staff are very nice, and they get it done FAST. I would definitely stay here again (perhaps for our anniversary), but book ahead of time because rates for October can be astronomical if you don't book ahead of time.

As a wedding venue:

We looked right before NYE 2010 for a venue for the autumn of 2011. We expected about 80-100 guests and had a really hard time finding a venue of the appropriate size. We checked out the Hotel Argonaut (nixed due to low ceilings), the Westin St Francis (the St Francis suite was too small, Alexandra's too large), the Cliff House (unprofessional banquet manager = nono), the Omni (too large), and the Sir Francis Drake (Franciscan Ballroom, which was gorgeous, but almost level with the street outside = no privacy).  The Fairmont, Ritz, and Palace didn't have anything the right size. We ended up with the Room of the Dons at The Mark, and could not have been happier with the choice! The room was "well-proportioned" and has an old school glamor from the pillars, windows, and gold frescoes along the top third of the walls. You know it's awesome because the British delegation had a party there during the UN conference in 1945. How is that for coolness?

We worked with Christigale Fernandez. I would give her 10 stars if I could, really. We had initially decided on the Sunday of Veteran's Day weekend, but the day we booked, the room had just been sold to another party, so she gave us our backup date (October 22nd). Good thing I took a negotiation class for professional development! Don't be afraid to ask for what you want -- we got a reception at The Mark (a 4.5* hotel) for the per guest price of a reception at the Sir Francis Drake (a 3* hotel).  If she says "no", she really can't do it -- but at least you tried!

I didn't have a professional wedding coordinator and lived in DC until the week before the wedding (movers on Monday, wedding on Saturday kind of week), so I flew out once to pick the venue and once for the tasting and a lighting trial (same visit), and Christigale took care of everything else at the hotel. It was such a relief to not have to worry about caters, cakes, staff, etc. I knew that if we could make it through the off-site ceremony (it was in Golden Gate Park) and get everyone back to the hotel, that it would all go smoothly from there, and it did.  

On the day of, it turns out that the party in the Peacock room had booked the Room of the Dons for their ceremony, from 4-5pm. My poor DJ (see my review of Spintronix) only had until 6:30pm to set up the lighting and his DJ rig, but got it done. Then it turned out that the party in the Peacock room got a second bar. Well, we were supposed to have two (one in the Room of the Dons, one in our cocktail suite) but they stole our second one.  We had a break in the full bar service during dinner service, and no one noticed that the bar was closed, and neither did they notice the staff setting up the bar in the corner.

During the dinner itself, the banquet manager kept everything on schedule (hot courses were hot! cold courses were cold! beverages were refilled!), but Christigale stayed most of the night. Seriously, great communication during the planning process (emails within 24 hours), and fantastic execution. I'm the biggest nit-picker in the world, and they really did a great job.  

On the food: We didn't get to taste the hors d'oerves (I had one crab cake, it was hot and excellent) but everyone said they were good. Food during the cocktail hour was plentiful. We had substituted a hot appetizer course for the dessert course, so we had a salad, hot app, and entree, and wedding cake. On the entrees, definitely get the rack of lamb! It's well-cooked and super tasty!

Bonus: Chocolate covered strawberries, complementary fruit plate, and bottle of champagne in the bridal suite after the reception.  Thoughtful touch!

Extra bonus: We had a guest who totally missed the room block deadline, and the rates shot up to ~$300/nt - but our conference services manager (Jowie Garcia) got him a room at the reduced rate anyway.

Extra extra bonus: After the reception, after we had checked out of the bridal suite, we still had guests staying at The Mark. I had negotiated some concessions in our room contract, but forgot to tell The Mark which rooms got the benefit, and even after we were all done and paid up, they followed through!

27/10/11 | Link | Rating: 5.0
137. Kristine D.
Elegant, charming and cool, the Mark Hopkins Hotel harkens back to
San Francisco's golden age when ladies and gents used ballrooms for more than projecting PowerPoint slides.  I've stayed here twice on business and once for pleasure.  Regardless the reason,  each stay was a treat.  The Mark Hopkins staff takes great care of their guests.  The rooms were beautiful,  the service was impeccable and the views were extraordinary.  If you aren't lucky enough to get a room with a view be sure to get yourself to the Top of the Mark and enjoy San Francisco from every angle over a martini. You'll soon see the reason Tony Bennett left his heart there.  AWWWWW!!!

17/06/08 | Link | Rating: 5.0
138. Tara G.
I have stayed here twice.  The rooms are great.  Very clean.  The service is excellent.  Both times, they gave me great recommendations for places to visit.

The rooms are beautiful.  They are old San Francisco.  I am not sure if there are any rooms with bad views.  The hotel is high atop SF in Nob Hill.  That is one of my gripes, although it's SF, what do you expect?  Walking to the hotel is a pain in the you-know-what.  Literally.  The hill on either side is like 75 degrees.

The first time I stayed here, we were given a room a bit farther up.  It was also farther down the building from the front door.  It was great!  Nice view, not too noisy.

This last time, I got a corner room on the 10th floor right above the entrance.  The entire time, all I heard were those darn taxi whistles that the doormen hail the taxis with.  It was torture.  The windows are single paned, so there is no way to block out any of the noise.  This is probably the only reason I knocked off a star. After all, I am really in the hotel to sleep, in the end.  That is sort of the point.

Oh, also, there is no free wifi and parking is $55.

So, if you book this hotel...Take a taxi, don't walk.  Request a room high up and away from the front door.  Oh and use their showers, because they have good showerheads with nice water pressure.  Plus, you don't want to stink.

18/10/10 | Link | Rating: 4.0
139. gEe C.
Everything about this place is stunning!

From the moment you set your eyes and set your foot in this majestic hotel, you know you're in for quite an experience.  And my stay here was just that.  The hotel is not only beautiful with it's "old school" architecture, but the staff was also very accommodating and helpful.  I felt like a total and complete princess!  My BFF and I stayed for a night in one of their King Deluxe Rooms and it was nothing but fab!  A little on the small side though, but it was cozy. And their bathroom!  Marble!  Loved it!  Although, the shower was on the low pressure side.

Also, if you get the chance. . .

Go up to the TOP OF THE MARK!  But, you gotta pay $15. However, if you don't want to pay, that's where the ninja skills come in.  My BFF and I actually snuck past the hostess and was able to cop a view from up top and all I can say is, it's completely amazing! A must-see!

I would definitely come back here again.  But next time, with my future man.  ;)

16/04/10 | Link | Rating: 4.0
140. Tom D.
The wife and I stayed here on our anniversary as we spent a long weekend touristing San Fran. We had a king room that was pretty posh, for my standards. We had a view towards union square that was super. We walked most days, so staying atop a hill was a pain some times (as I imagine it would be most places in frisco). I'm knocking a star off because they were inflexible in adjusting the 15 dollar/day Internet charge which I incurred because their television provider had no channel guide. Having to 'channel surf' roughly 100 channels is a pastime I waved goodbye to in the 90's.

24/07/12 | Link | Rating: 4.0
141. Travis M.
The exterior/lobby/room decor was everything I would expect in the hotel of this class. They were very helpful with our bags - not so helpful when we went to check in. Our room wasn't ready until after 4 (though they did store our bags for us) and they put us in a room literally directly across from the elevator. The constant noise outside our room wasn't what caused me not to sleep though - the rock hard mattress was much worse.

This hotel literally had the worst mattress I've ever slept on in a hotel. I sleep on my side and woke up with aches and pains every morning and woke up every few hours because I was so uncomfortable. My gf sleeps on her back and even she said it was very uncomfortable.

The hotel is beautiful and rich in history - I don't see why the beds have to be from the 40s too. Visit the hotel and drink at the top of the Mark - but sleep elsewhere.

14/09/10 | Link | Rating: 2.0
142. Angela C.
I stayed in a standard room my last visit to SF. I really enjoyed my stay: the service was great, the room was clean and the hotel is beautifully decorated. It's in a nice part of town and sits on the very top of a hill. Go to the top of the hotel for a drink and sip it with a 360 view of SF; can't beat it. If you have ever seen the movie "Bullitt" the outside and the interior lobby look nearly identical today as it did then. Pretty cool if you ask me.

29/05/12 | Link | Rating: 4.0
143. Noah P.
This review is for the top of the mark bar at the... top of the mark hopkins hotel.

The bar has a very... harry denton's starlight room kind of feel to it. Old scool, "classic", feel with some of the best views in the city.

I have to say that this is definitely an older demographic, mid-30's+
-1 star expensive drinks ($18 - small pour of a Glenlivet)
-1 star $15 cover on the night we went.... cover for what?!

19/04/11 | Link | Rating: 3.0
144. Jennifer M.
My boyf and I were celebrating his Bday in the city and I booked us a room at this hotel through Hotwire. Sadly, staying at this hotel was one of the worse experience ever. The front desk staff were extremely rude and snobby. I was assuming bc I booked a room through Hotwire and got a discounted price, maybe Im over analyzing this. I booked a room and requested non-smoking, they gave us a smoking room. We called and wanted to be moved to another room. They moved us to the smallest room in the corner of the hotel. I called and requested to move to another room bc we were dissatisfied. Im not a picky person, but really I requested non-smoking and I didnt want to get punished for their mistake by being shoved into a tiny ass hotel room. They said, "ok" so they moved us into a bigger room and we were extremely happy. After it came time to check out, I was told that I had to pay more bc we were "upgraded." I wasnt told this prior to taking the 3rd room. I wasnt happy and my boyf had to settle the issue w/ the hotel manager. Even then,  the manager was snippy and rude... it wasnt my fault that they originally put us in a smoking room, when I requested for non-smoking.

Other than that, I was satisfied with the ambiance of the hotel and hotel room, Top of the Mark is beautiful (along with the view of the city), and the valet and bell-hop were soooo friendly and attentive.

23/01/12 | Link | Rating: 2.0
145. Raider J.
I am staying for the week on business.  The hotel is a classic SF Old School Hotel.  Although the property is old, it is very well maintained and the furnishings are very comfortable, warm and victorian.  Although I am not in a suite, I got a room with a great view of the City Skyline, Bay and GG Bridge.

The fitness ctr is a decent size for a hotel and the hotel is located on top of Nob Hill....close to Union Square and Chinatown.

The Mgt and staff offers great service.....all my needs have been met.....with a smile!

07/04/10 | Link | Rating: 4.0
146. O. K.
Meh. Have stayed on two separate occasions. This place has some problems. Crawling with dumbass tourists. Some of the furniture in the room is sad and beat up. Bad floorplan. Many bedroom walls are on the other side of the elevator shafts. Do the math there. Lame upselling occurs the moment you check in. TRASHY. "Would you like to spend $200, get an upgrade, and a credit toward a free night another time?" No. Leave me alone.

Had some friends staying at the Huntington recently, a whole 390 feet away. Hotel itself has sturdy bones and seemed waaaaay classier than the Mark. Room was ultra contemporary and the bathroom was newer, nicer. I would stay there next time.

24/11/10 | Link | Rating: 3.0
147. Rose L.
Old hotel with 1920's charm. Despite it's age, the rooms are up to date and comfortable.  Very pleasant experience here including the service and staff.  the location is also good, but prepare to take the cable car unless you like climbing steep hills...this is at the top!

28/07/12 | Link | Rating: 5.0
148. ClosetDork ..
There's a lot to love about this hotel - first off, it is a historic hotel (and proud of it) and it is sitting on what might have been the highest point of San Francisco, therefore affording most of the hotel guests a spectacular view of one of the best cities in the world from their hotel rooms.  

That definitely was the view that I had from level 16, only a couple of floors below the historic Top of The Mark.  

Then there's the grand lobby area emanating old world charm and  extremely polite and courteous staff even when they had to put away my car after I came back half crunk both nights at 3AM.

So why the 3 stars, you ask.

The 16th-floor room was a big let down.  Apart from the view (described above) and the bed (the bed was comfy and the pillows fluffy, but that's expected of a hotel of this stature), the rest of the room was not much to write home about.  

The elevators were old and creaky - and that does not bode well with my claustrophobic self whose recurring dream is of being stuck in a falling elevator.  

And did I mention that I'm never a big fan of an outside sink? It reminds me too much of the skanky-ass motels that I used to stay in during my post-college European road trip.

18/04/10 | Link | Rating: 3.0
149. Jessica M.
The rooms are nice, but service is absolutely HORRIBLE!  The man that checked us in was rude, and gave us incorrect information about dining times.  This place doesn't have 24 hour food service and everything closed too early, especially the "Top of the Mark!"
This place is for seniors who are on an early bird schedule.  There was no literature in my room that indicated that there was no longer 24 hour food service.  Actually, the room service menu indicated 24 hour food service.  Imagine that?
I get the feeling that the employees are protected by a union, therefore, they don't get raises for outstanding customer service, but rather protection for lack thereof.
That was a waste of $500.  I'd rather save my money and go to a Holiday Inn.  At least I'd get greeted w/ a smile and someone that spoke English!

18/05/10 | Link | Rating: 1.0
150. Rob P.
Got to stay here for just one night on a quick trip to the city.  Had an AMAZING rate thanks to a buddy that works for the hotel chain.  Room was small, but the bed was pretty comfortable, and the entire room was pretty cool looking.  Let's just not talk about parking and horrible experience we had parking on the street!

19/03/11 | Link | Rating: 4.0
151. Bobbin W.
The Mark Hopkins is the nicest hotel I've ever stayed in by far. I'm not used to having the door held for me, my toiletries neatly re-arranged and dried daily on the counter, or access to an extensive (and expensive) mini-bar. I had booked a Standard room, but since I'm a Priority Club member (it's kind of like having a Kroger card--you just sign up for it), one of the staff members upgraded my travel partner and me to a King Deluxe. The eighth-floor room offered a lovely view of the gentlemen's club on Nob Hill and the water way out in the distance.

"Oh look, they left us bottled waters. How sweet!" I exclaimed upon entering.

"Don't TOUCH those!" my beau warned. Then I noticed the $6.50 price tag. Only twice did I indulge in items from the mini-bar--when no other options were available--once on a $6 Ghirardelli caramel chocolate bar and again on a $5 Vitamin Water. The hotel accidentally charged me $14 for roasted almonds, but someone in the billing department took care of the error.

Since the Mark Hopkins sits on the apex of Nob Hill, the walk to the building from anywhere is strenuous to say the least. Luckily, the hotel is located at the intersection of three cable car lines, easing the burn of traveling up and down California Street.

The staff members were able to offer eating suggestions for any neighborhood and treated me like I'm important, even though I'm not banking like most of the clientele.

I slept like a baby every night--ready when I woke for full, fun days.

30/07/10 | Link | Rating: 4.0
152. Austin T.
Views are great the location is perfect for everything and the beds are super comfy !! Perfect place to stay for this SF First Timer

13/11/11 | Link | Rating: 4.0
153. Jen C.
You hear Intercontinental Hotel chain and you automatically think "oh... snooty service, people, etc."  No.  Absolutely not!

First off, because I work in the hospitality industry, I got a GREAT deal for my room here $59 a night for 2 nights plus $57 for parking to a total of $250 and some change is AMAZING!!!! That doesn't even cover a room night there on a general basis! Oh my...

... anyways, after having the employee rate I kind of expected half-assed service.  Not even!!! As soon as my FD agent who checked me in found out I was a PClub member he automatically upgraded me to the 11th floor, CORNER VIEW.  2 windows! What?! What?! It was amazing!!!

Our first night there we accidentally left the "do not disturb" light on EVEN when we left to roam around the city.  As soon as we got back we had a note slipped under our door from the housekeeper who made his/her rounds seeing if we needed service & even a voice message! Talk about GREAT hospitality!!!

The day we checked out, I accidentally left my cell in the room.  When I went back to the desk to notify them of the case, the FD agent happily chatted with me about my stay & even gave me a key back to my room to search for my phone.  Most of the time, they'll have a housekeeper check themselves but man, this hotel just rocks!

It's classy and a bit sassy but it sure made my early Christmas vacay feel like Christmas & that's what I was aiming for.

To the folks who helped my boyfriend and I out the entire time at Mark Hopkins, I appreciate the great service & hope that all others learn from you :)

A+

23/12/10 | Link | Rating: 5.0
154. Jamie E.
My friends and I decided to rent a hotel suite for NYE and have a small cocktail party rather than try to go out to the bars, because lets face it, it always ends in disaster. I suggested the Mark Hopkins because its at the top of the hill and is know for being elegant and classy. I was surprised that it was affordable and still available a week before NYE.

When we checked in we were immediately upgraded to a corner luxury suite. The hotel staff sent up complimentary chocolates and strawberries and brought us extra forks and napkins.The hotel suite itself was incredibly chic and beautiful. It overlooked all of Downtown, North Beach, and the Financial District. We could see the fireworks overlooking the bay at midnight. It was by far one the best New Years Eves I've ever had. I would definitely go back next year.

20/01/11 | Link | Rating: 5.0
155. Scott S.
I booked this room through priceline's name you own price for a Saturday night in the city.  

Checking in took some time since there were not a lot of people to check in guest.  There are only 3 elevators to service the hotel so be ready to wait a bit for the elevators.

That was all of the problems that I had on my trip.  The rooms were really nice and we had a great view of Huntington Park.  Large king bed with lots of pillows.  Nicely furnished bathroom with tile flooring and lots of freebies.  The heating and cooling works well and it is easy to regulate the temperature.

Parking is VERY expensive.  You can park over near Grace Cathedral for $27 a night.

Overall this was a good value for the price that I got on priceline.  I would recommend looking around for deals since the retail rate is really high.

08/11/10 | Link | Rating: 4.0
156. Eugene G.
In all honesty, its difficult for me to give just 3 stars to a hotel where a night's stay is so pricey, but that's exactly what it deserves. The hotel's location speaks for itself, perched high above San Francisco with great views on a clear day. We had these great views, and I have to admit that that's probably the only reason I gave the Mark Hopkins that third star.

The room itself - we were in a single room with a king bed on the 8th floor with a city view - was just alright - nothing special to speak of. Our room - I think it was 823 - seemed a bit old and weathered, as if it was very nice back 10 years ago and has been maintained but not cared for. And don't count on free wifi - you'd think that itd be included in the cost of the room but its not.

The point is - if you're looking for a great stay at a truly nice San Francisco hotel - look elsewhere. You can get a much more pleasant stay at a smaller hotel. It won't have the view, but everything else will be much nicer.

We don't stay in expensive hotels like this very often, and I just simply expected a bit more.

21/02/11 | Link | Rating: 3.0
157. megan c.
We reserved a wedding room block here for our big day recently. I worked with Senait Mengstab in their sales department to arrange the block and coordinate the delivery of gifts to guests. She was very responsive to all of my calls and emails, and overall just really great to work with. She was patient in explaining the different options for reserving a room block, and was very organized and prompt in having the gifts delivered to guests. The room that we reserved as our wedding suite for the weekend was romantic and had a great view. The hotel was in a great location for pictures before the wedding, and a good location for guests to set out and explore the city from.

A few minor complaints: We wanted to have a drink at the hotel after the wedding but the "Top of the Mark" in the Mark Hopkins has their "last call" at 12:30pm. Hello? This is San Francisco for crying out loud! Last call should be at 1:30am. But luckily, we went to a cool bar up the street (The Burritt Room).  

Also, keep in mind if you are renting a suite on one of the very top floors you might be right underneath the music at the Top of the Mark. If you are trying to go to bed early for an early morning the next day, the music is a bit loud.

Lastly, we called to have the maid clean our room while we were out at our wedding ceremony and reception and they never did. We came home to a messy suite the night of our wedding (from a bunch of gals getting ready in there all day). Not so cool...

18/11/12 | Link | Rating: 4.0
158. Lisa M.
The view is amazing however we had coffee and desert only and I didn't really like the desert. Maybe next time I'm in SF I will stay there and give a better review.

07/07/12 | Link | Rating: 4.0
159. Steve S.
Book a room somewhere else. The Mark Hopkins has changed ownership. Our second stay there on May 12, 2012, fell far below expectations. We did not receive the requested location of our room even after listing this need in our reservation and at the desk upon check-in. We were told at the desk our wishes were being accommodated. Not so. We were placated. If a guest's wishes cannot be accommodated then simply explain the reason. We would have accepted that. This is our main issue with the Mark.

The room we received was in need of repair. The toilet was in need of repair and one of the vanity sink faucet's dripped. The bed was a plain hard cheap hotel bed with a cheap pillow top mattress pad added in a vain attempt to make the bed feel more comfortable. It didn't work.

The Mark has clearly gone downhill in a hurry. My two son's each booked rooms and the Mark served up a dose of failure in service to each as well! They are adding thier own reviews.

Book somewhere else. The Mark is trading on the past. By the way, the hotel next door, the Fairmont, is up for sale because it is simply too old of a building to keep in good repair. Beware, be savvy, check a lot of other venues.

The Marriott Courtyard in Palo Alto, where we stayed May 10 and 11 was superior! Yes!

14/05/12 | Link | Rating: 2.0
160. Christina C.
The service here is the reason the low rating.  

1. There weren't any door people to open the door for us and we waited forever for a taxi because the staff told us to just wait outside the doors.  
2. The front reception person (David) was super unfriendly - not even a fake smile
3. The bathroom would make loud thumping noises whenever a neighboring person would use the shower. (Took a second to realize what that weird sound was)
4. The fixtures feel outdated - maybe on purpose?

However, the linens were luxurious and the bathroom had granite and marble throughout.  

The location is right on Nob Hill - very beautiful area.

I would give it 2.5 stars - because it doesn't even come CLOSE to the Westin St Francis. (another SF hotel)

03/11/09 | Link | Rating: 3.0
161. Mae M.
We recently stayed two nights at the Mark Hopkins after finding a great deal on Priceline. The location was fabulous perched just a couple blocks above union square.  The hill up to the hotel is steep but it's easy to take the Powell street car.  We didn't mind the walk up and down --one way to burn off dinner.

Mark Hopkins has that old-world historic charm.  If you are looking for modern and contemporary this is not your place.  The staff immediately greeted us and the wait to check in was very minimal. The front desk and concierge were extremely friendly and professional.  We proceeded to our room which was small and somewhat disappointing-- in front of the elevators and above a very noisy intersection. Fortunately the room had a Kuerig coffee maker  and all of the typical amenities.  We were missing the Keurig coffee pods the second morning which made me a little grouchy. Have to have coffee or else!  After calling the "quick service" two times they sent up refills within about 40minutes.  They apologized profusely.  The beds are very comfy--beats the Westin heavenly bed in my opinion.  

I recommend this hotel if you like a classy hotel, with good service and stellar views. I would stay here again--but in a quieter room.

16/01/12 | Link | Rating: 4.0
162. Ardielyn F.
We stayed here when we spent our mini weekend getaway. Staff was extremely attentive and when they found out we were there for our anniversary they sent up complimentary goodies which was nice of them. Our room was spacious, clean, and comfortable. The only thing that concerned me was the elevator. It was too small for me, I guess that's not much of a big deal, but the hotel could use a bit of work, it's a bit outdated. I'm sure they can make that happen and still keep the "old San Francisco" feel. Don't bother parking your car yourself, do valet. I wouldn't mind coming back to this hotel. Good enough for me.

29/05/11 | Link | Rating: 3.0
163. Natalie M.
We came here for our seventh anniversary and it was a fabulous experience.  We booked on the hotel website and prepaid for two possible upgrades - super inexpensive and worth it.  Checked in early to a lovely room on the tenth floor with a view of the bay and all of nob hill.  Location is fantastic!  Wear your walking shoes.
Woke up to the cable car dinging - very San Francisco, very quaint - and a good room service breakfast.  Eggs were a bit cold, but the portions were plentiful.  We plan to stay here again and be tourist in our own city.

15/10/11 | Link | Rating: 4.0
164. Miriam W.
You know that nice feeling that comes when someone just GETS you?

Such synergy comes for me in the oddest moments. Like when friends say they thought of me when they passed the vanilla bean marshmallows at Recchiuti (there are few sweet confections I like more than those marshmallows!) or are reminded of me when they spot t-shirts that say clever things like "MAKE CUPCAKES NOT WAR" on the front.

Anyone can book three nights at a fancy hotel, that's about as original as a dozen red roses, right? But how many people can sweep you off your feet with a delivery pizza, the Daily Show and three nights in a fancy hotel?

Clearly, only someone who really gets you (or in this case, me.)

22/11/06 | Link | Rating: 4.0
165. Kimberly B.
We had our wedding there on 7/14 and i just couldn't wait to write a review on the hotel.  we also had our ceremony there and it was absolutely amazing.  the place is beautiful.  they have weddings there that has a good flow to them.  guests were not confused as to where to go next.  
first the ceremony was in the room of the dons.  it has tall ceilings and decorations on the top so it didn't take much to decorate it because it looked decorated already.  there are also windows that look out to the city.  my guest were really impressed with how beautiful the room looks.  
we then had our cocktail hour outside the ballroom which is quite spacious.
then the ballroom room peacock court! omg!  it is just absolutely stunning!  the room is huge!!! guest don't have to feel crammed.  uplighting reflected to the top ceilings which really brought out the size of the room.  you didn't feel confined because there were also windows throughout.  great place to have a wedding.  we are so happy that we chose this place for our wedding venue.  

i have to give big kudos to sarah komar who was the event coordinator there.  i was so sad when she left 2 months before my wedding.  i started freaking out because i was dealing directly with her. BUT... CHRISSY WOLFMAN took her place and wow!!! she was like the wedding planner that i never had.  i would always send her numerous emails and phone calls because i didn't have a wedding planner but i swear she helped out like no other! there's so much relief with her help.  she also has a history of being a wedding planner but she works at the hotel as an event coordinator. she is on point though! she is friendly, nice, respectful and accommodating. she was also there the day of the wedding to make sure that things were smooth sailing and they were!!!! THANK YOU CHRISSY WOLFMAN! the mark hopkins must be very lucky to have someone like you on board.  

also i need to mention they have a complimentary suite for the newly weds on the 15th floor with breathtaking views of the city and alcatraz.  huge suite!  

THANK YOU MARK HOPKINS FOR ALLOWING US TO HAVE OUR WEDDING THERE!  we constantly had compliments of how beautiful the venue was.  we will be coming there every year to celebrate our wedding anniversary! THANK YOU

16/07/12 | Link | Rating: 5.0
166. Tina B.
Very beautiful hotel and friendly hotel workers.  Top of the Mark is a FABULOUS place to have a drink and soak in the panoramic view of SF!  Loved the room....lots of amenities and very comfortable.  About the only thing I wish that was different was that the bathroom was a little smallish for a double queen room.

28/01/13 | Link | Rating: 4.0
167. Jenna S.
Stayed here in November for two nights.  Definitely not a five star hotel, but a decent hotel and close to a variety of transportation.  

The front desk was very helpful and changed our room to two twin beds instead of one king size bed.  Had to pay extra, but worth it to not have to share a bed. The staff was also nice about taking care of our luggage, getting us taxis and giving directions to certain places.

The room was a good size, but the hotel is old.  The sockets in the room looked like they were going to fall off the wall.  I was worried that when I plugged in my charger for my phone I would get electrocuted.  yikes!

Also, wasn't too happy about being blamed for a leak that caused the room below us to experience water damage.  Luckily, wasn't charged for any damage.  Especially when I told the maintenance person that nothing was leaking in our room.

Overall, a decent experience.  Glad I got a deal on priceline.

06/06/11 | Link | Rating: 3.0
168. Violet D.
Great location.  Cleaning staff was great.  David at check-in was very helpful.  Doormen and bellhop were always willing to help.  Breakfast at Top of Mark-staff, view, and food were good.  Cost poor value -toast, croissant, or pastry (two allowed), coffee, and juice with gratuity for two people  almost sixty dollars-this was a bit ridiculous considering how much better Laurel Court at Fairmont is for breakfast if you don't have time to go off the hill for breakfast would recommend that as the better choice. Overall would recommend if you can get a room with a view-which is the reason I've always stayed here or at the Fairmont across the street.

23/03/13 | Link | Rating: 4.0
169. Tyler P.
Love this hotel!  It is the perfect location for staying in the city.  You are close enough to Fishermans Wharf, but yet far enough away from the nonsense!  The location is right up the hill from Union Square, with lots of restaurants nearby.  As for the room and service, they are top notch.  We had a corner room on the 9th floor and it was spectacular!  King size bed was soft and fluffy, bathroom is wonderful with marble and granite.  Nice 46" TV and Keurig coffee machine was the icing on the cake for us!  We did room service on evening and it was quick.  Note that you are on top of a hill, so you must uphill from every side to get to it!

24/03/13 | Link | Rating: 5.0
170. Joe M.
I'm a road warrior for 19 years and I must say that the grounds and facade at the intercontinental is beautiful. The room are the same as the hollidy in.

04/01/13 | Link | Rating: 3.0
171. Tina M.
My husband and I flew in from So Cal and met our BFF's at the airport. Grabbed a cab together, went and checked in.  This hotel is fantastic. Centrally located to the cable cars, and in the best part of the city.  Amenities/staff are available 24 hours; and all service came with a smile and pleasant demeanor.  Our rooms were also very nice, and the stocked 'pantry' and mini-bar had lots of things if you just 'felt like it'.  The doormen were always very courteous, and when we checked out, we were offered the hotel's car to the airport- Mercedes 500SL.  Nice ride!  I would also highly recommend at least one visit to the Top of the Mark.  Fantastic views, service and 114 Martinis?  Nice bar menu as well.  If you stay here, you will be happy, no complaints at all.

29/10/13 | Link | Rating: 5.0
172. Mike M.
The front desk said they would email my statement to me.  This was nine days ago.  They didn't.  So I called today and they said they'd email it right away.  They didn't.  So I called again and finally got accounting on the line.  Melanie was very nice and handled it right away, however, the front desk never delivered.  This is strike two for the front desk.  One more and I'm done with the Mark.

21/09/12 | Link | Rating: 1.0
173. Kevin S.
This is one beautiful hotel, in the most beautiful city.

I actually felt like James Bond when I pulled up and the immaculately turned out concierge opened my car door, it's just got this international grandness about it. Good evening Mr. Bond...

We had an 'Executive room' very nicely turned out, crisp white sheets on the bed, I always like that. The staff are super friendly and the whole hotel is very well presented, some hotels just feel grimey, not the Mark Hopkins.

While visiting you must go to the 'Top of the Mark' bar at the hotels top floor, the sunset views of the City and bay are incredible, you can even get a glimpse of the Golden Gate bridge between buildings. Make sure you tip the piano player, he's a hard worker.

07/10/09 | Link | Rating: 4.0
174. Lauren S.
BALLER. beautiful, sprawling views of SF and the Bay in every direction

19/11/12 | Link | Rating: 5.0
175. C. L.
Spent labor day weekend at the Mark Hopkins. The service was remarkable. Caroline in housekeeping was AMAZING. And seriously with the help of her and the amazing concierge desk, all our requests were made possible. Everyone at the hotel truly makes you feel at home. Never before have I encountered such fantastic service.

Also we spent our anniversary there and upon returning to our room they had a dessert tray congratulating us. So incredibly thoughtful :)

Would definitely go back and recommend to all my friends.

27/02/13 | Link | Rating: 5.0
176. Darrin J.
My wife and I stayed at the hotel for a conference also at the hotel and had high hopes given it's histories. The rooms are nice (e.g. decent size, decent decor, etc.) especially for such an old hotel and being in SF. The service is very good and responsive but fell short on a key issue (more on this later). The food for room service and served at the conference was over priced and on the bland side. Gym was small but had a good selection of modern equipment.

The biggest frustration that they never resolved was the shower being barely warm even though the faucet was piping hot. The basic requirements  I have for hotels and motels is clean sheets and a hot shower. They said it had to do with the low flow shower heads which isn't the case and that is where they left it. The did bring wine and cheese and took off a few small items on the bill which I would gladly forgo to have the problem fixed. Would I stay their again...probably yes....but would quickly make sure that I got hot water for the shower before finalizing a room.

05/02/12 | Link | Rating: 3.0
177. Jacob H.
This place has awesome views. I was put into a smoking room since they didn't have any non-smoking rooms available. I generally don't smoke, but once in a while I would socially. I think I started getting a bit antsy in the room.. and for some reason when I open the window all sorts of weird noises starts occuring. It's like I walked into a ghost room. Either that or I need to stop smoking. Period.

The room service kind of sucks.. pizza for $20 that was bland. Valet parking was a whopping $50 a night. Room was $179. Wasn't a place I feel like I would come back to.

17/08/09 | Link | Rating: 4.0
178. Dee L.
The exterior of the hotel is exquisite. Being that it is atop Nob Hill, the views of the city are breathtaking.  I appreciate the luxury amenities: the comfy bedding, spacious bathroom, waffle bathrobe, etc.  It's definitely in a prime location.

On the other hand, I was slightly disappointed about the check-in process. Although the front desk person was polite, my friend and I felt that we were rushed, and that feeling of accommodation was lost.  Don't know if all the responsibility rests on me since I didn't do the research, but it would have been nice to at least been given an inkling of what the hotel had to offer us as guests, like happy hour or something.  Our main disappointment was that we thought we had booked a double-bed room, but was told upon arrival that only single King bed rooms were available. It was nice of the associate to try to compensate by offering us a corner room with two different views of the city, but what we really missed was two beds.  

I like the history of the hotel, and usually admire the charm of all things vintage, but in this case, the basic interior elements like the floor, walls, and light fixtures are in need of a complete overhaul.  This combined with the lackluster service makes me think twice about spending a good amount of money here the next time I'm in the city.  Still on the fence, but essentially A-OK for me.

15/10/11 | Link | Rating: 3.0
179. Stefanie H.
I recently stayed here while taking a few family members on a whirlwind tour of northern California, and it was lovely.  We were excited to stay here in particular, because we knew that my grandmother's husband had stayed there back in the 1940s while waiting on his military discharge to finish processing.  

The lobby is elegant and grand, definitely reminiscent of another time.  It's a nice change, given that I usually stay at more modern, trendy hotels.  The staff was never anything short of fantastic, even when our room key was malfunctioning and the poor guy had to run downstairs and back up several times to get it working.  

Before heading out to dinner with friends, we had a quick snack and drink at The Top of the Mark.  Even though we had waters and appetizers, I never once felt that we were being sneered at for not getting more expensive food or beverages.  The view was amazing and we even took a few pictures to bring back for my grandma's husband's sake.

The room itself was spacious by San Francisco standards, and we took advantage of the preferred upgrade program on their website to pay a little bit extra in the even that they could upgrade us to a higher floor with a view.   They did, and it was worth every penny.  The bathroom was luxurious, offering all the amenities and furnishing upgrades you would expect of a hotel of this caliber.  The beds were comfortable and their was a great workspace where I could catch up with my clients before heading off to sight-see.  

If you stay here, don't miss a chance to check out their "museum" downstairs.  It will only take 5-10 minutes, and it gives you a neat glimpse into the hotel's (and San Francisco's) past.  

My complaints are minimal - lack of 24 hour food service, a bathroom that was one towel shy of the number of guests reserved, and insanely expensive parking.  Of course, insanely expensive parking is to be expected in San Francisco, but that doesn't mean I have to like it.

11/07/10 | Link | Rating: 4.0
180. Terry W.
Got home from the worst 3 nights in SFO .We had to stay at the Mark Hopkins as the place we normally stay was booked. Are time here went from bad to the dump and we will not come back. If this is the only place to stay in town we will change are dates. As we got to the hotel to check in. There lots was jammed up are driver could not get in or to the curb. We where let out in the street and no one help us get are luggage inside. Check in took forever and 1 of the keys never worked. The next day the other key did not work, after getting another key and it would not work, got 2 more. 1 worked 1 time but the other worked 2 times. We did the upgrade room and it had the elevator running on the bedroom wall. The last night they where doing construction with hammers past 11 PM. Try and sleep with that and elevators running. And think you paid extra for not getting any sleep.
At check out no one asked if you had a good time here.
Lucky for us and everyone there are a lot of great places to stay in SFO. Check out the Donatello. We have stayed there many times in the past(they where booked this trip) and will change are dates if the only place to stay is at the Mark Hopkins.

05/12/13 | Link | Rating: 1.0
181. Stephanie D.
I had a great experience here.  Check in, check out, and all interactions with the staff (maids, room service, etc.) were pleasant.  We had a corner room on the 12th floor with views of Alcatraz on one side and the bridge on the other.  The bathroom was decent sized and pretty nice.  The beds were super comfy.  I couldn't ask for a better room.

As far as location, this hotel is really in a great spot.  It's a 5 minute walk to Union Square and a short cab ride to the wharf.  There were taxis outside at all times and we never had to wait to get a cab because the doorman would just toot his little whistle for us.  

The only complaint I have about my stay is the fact that they have no room service from 11pm to the next morning.  Boo!  I really wanted to order food at 1 in the morning and my only option was pizza delivery from down the street.  That was the biggest bummer.

I am more than pleased with my entire stay and would gladly book this hotel again the next time I find myself in SF.

09/01/10 | Link | Rating: 5.0
182. Hannah W.
Not impressed.... The service and staff were excellent and the breakfast buffet was good but other than that I was disappointed. The building needs some work scuff marks, ragged carpet etc. We got the deluxe king located on the 3rd floor over looking the entrance. The noise from the street was horrible. Our stay was over the Christmas holiday so there were lots of parties going on. I wasn't able to sleep on Sat. night. There was so much noise and partying, screaming from the street and entrance of hotel. The water pressure was pretty bad, and it was super hard water. Our room was not impressive. It was clean but our bed felt lumpy. When we lifted up the feather bed we noticed a blanket of some sort all bunched up under feather bed. It was weird. I would not pay that amount of money to stay there again. Definitely not 5 star.

16/12/13 | Link | Rating: 2.0
183. Treyn P.
Oh, InterContinental and your wonderfully comfy beds, fluffy pillows, and soft white sheets... How I shall miss waking up in the mornings with the sun peaking through the windows and views of the Bay Bridge and Union Square just down the hill. Walking up Powell just to get to you, especially in heels (and after a night of drinking) was a bit of a pain, but your proximity to just about everything that mattered made it all the more worth it.

One thing, your service is impeccable, but a little too fake sometimes.

Thanks for the memories; you shall be missed!

12/01/12 | Link | Rating: 5.0
184. Jessica B.
Views from the Top of the Mark are spectacular! A must see and the service was really very good!  Extremely reasonably priced.

21/03/13 | Link | Rating: 3.0
185. Mr K.
My wife and I stayed here not too long ago to get out of suburbia. We were on the 5th floor, so traffic noise is apparent until about midnight. Also, I don't see this hotel as too classy. Customer service is OK, and rooms looked like it needed remodeling. Other than that 4 stars for price that we paid and overall experience.

07/12/13 | Link | Rating: 4.0
186. James B.
Booked through Priceline, this was not a satisfying stay.  It started on the wrong foot, when we were told at the front desk there were no king beds available, and we'd have to settle for two doubles.  Adding insult to injury, we arrived at the room assigned to us, and it reeked of cheap perfume and smoke.  Thankfully, the bellman was able to find a room just down the hall that had, get this... a king bed.  Priceline customers beware, they were obviously holding back the king rooms since we booked via their site.  I understand stripping amenities for booking-site customers (even if its short-sighted), but this is the first hotel to actively attempt to give me a less comfortable stay.

Once in a clean room that did not smell like someone's nicotine-addict grandmother, the stay was comfortable, if underwhelming.  The location is overrated, it's beautiful, but there's nothing inside a several block radius of the hotel.  The "Top of the Mark" restaurant was a disappointment as well.   There was a cover every night (absurd for a hotel bar, whatever the view), and like the rest of the hotel, it did not appear to have been updated in 50 years.  Historical should not mean "feel's old and slightly run down."   Lastly - and this is a pet peeve of mine - charging $12/day for wifi access is absurd.  It's 2013, and you're in San Francisco, where even the airport has free wifi.

Overall, not a place I'd choose to revisit or recommend.

10/06/13 | Link | Rating: 2.0
187. Clark M.
We actually hit the Top of the Mark for some live music, drinks and an amazing view...and totally fullfilling...great time to be had by those...kind of touristy, but still...you have to do this at least once in your life if you live in SF or just visiting

14/05/13 | Link | Rating: 4.0
188. Jim M.
We recently stayed at the Mark Hopkins overnight as part of celebrating our 33rd wedding anniversary by going to San Francisco for a couple of days. Getting a great room rate on Priceline helped a lot!

The accommodations and the staff at the MH are really very good. If I were considering just those aspects, I would give the MH 5 stars.

However, their idea of "high speed" internet access is antiquated and almost unusable. They charge $16 for a 24-hour period, but you are lucky if you get more than about 1Mbit/sec of bandwidth. Then they try to charge you for each device that you want to use on WiFi. Like many people these days I have multiple devices (laptop, phone, iPad in may case), but I don't access the web simultaneously on them, so getting charged for multiple seems very unfair. However, not to worry, because their system won't even let you sign up more than one device per room anyway (one IP address per room seems to be the policy the hosting software enforces).  The slow speed and this policy really make it not worthwhile to even buy the WiFi access. If they fixed this, I would change my rating from 4 stars to 5 stars.

17/01/12 | Link | Rating: 4.0
189. Samuel C.
So I stayed here for a business trip, the place is very nice and clean. Friendly staff and nice rooms. The rooms are old but updated. There are two downfalls, the temperature is very hard to control on the rooms. It's either too hot or too cold. Second, there is no bar/lounge, only the expensive restaurant on the top floor, they have a cover charge! Which is dumb in my opinion...

30/01/12 | Link | Rating: 4.0
190. Jeff C.
We were awakened at 2am by what sounded like a foghorn coming down the hallway.  As it grew louder, I called the operator.  They said they could hear it too.  I'm not sure if that meant they could hear it through the phone, or if the sound was loud enough to be heard at the front desk three floors below.  They said they would send up an engineer.

As we waited, the noise got louder and you could feel the walls vibrate.  I noticed that the water in the toilet was shaking and splashing water onto the floor.  I flushed, which seemed to relieve whatever pressure differential was causing the problem.

I called off the engineer.  No mention or explanation of the incident as we checked out.  Perhaps it's time to wonder if the Mark Hopkins is a bit long in the tooth to retain its four-diamond status...

08/07/12 | Link | Rating: 1.0
191. Bernadette M.
This hotel is really on a hill.....

I thought, oh how cute it's in Nob Hill.  It's actually located at the top of a hill.  We arrived at midnight all tired and wet from hoofing it up the hill in the rain while pulling our suitcases from the Bart station.  Epic fail.  So if this does not sound appealing to you, I recommend taking a taxi or driving up to this hotel.  

Like the other reviewers say, this is a historical hotel with that old charming appeal.  Parking is around 55 bucks a night.  Eeek.  Don't forget to check out the "Top of the Mark" at the top of the hotel for drinks and a great view.

The guy checked us in saying could sign up for some sort of rewards card or VIP member thing for free and we would be upgraded to a "better" room.  Free? Better room?  Sign us up!  We got to our room and apparently we have different definitions of what "better" means.   While the view from the 12th floor was fine, it was small, kinda drab and there was a cockroach crawling all over the bottled water.  Hmmmm, if this is better I'd hate to see what their standard was.  Anyways, after I called and explained the situation they apologized and transferred us to another room on the same floor that was bigger and looked nicer.  In my mind, this is what "better" is supposed to be.  The next morning they left an apology letter with some fruit in the room, which I thought was a nice touch.  Apology accepted.  So just thought I"d share my experience, in case they offer this "deal" to you.

Overall....for the friend discount price I paid, the view is great, our second room was clean and spacious, and the bed was big and super comfy.  Location isn't far from the touristy spots, we did a lot of walking.   Just remember the hills you will have to walk up that are surrounding it.  I think this place does the job if you're looking to stay specifically in the Nob Hill area.

11/03/12 | Link | Rating: 3.0
192. Nova C.
bad service !! The doorman was terrible!! He scraped my car and say nothing!!

11/07/14 | Link | Rating: 1.0
193. Natasha S.
I don't understand how this hotel got so many good reviews. First off, it's extremely overpriced. While I understand it is a historic landmark, it is plain awful. The room was TINY, the bathroom was bigger than the bedroom! The hallway smelled awful of mold and dust. This building is old, and I give them some credit for that - but really the rooms were not nice. They were very outdated and not well kept. We had chipped paint chunks all over the walls. It's a fairly good location - located in Nob Hill close to Chinatown. Gorgeous view and great historic landmarks surrounding. But not worth the price. Last, when checking out we found out someone decided to bill their $80 breakfast buffet to our room. And the front desk refused to remove it from our bill. We had to really fight with them to remove it. It was awful. The entire time, they acted as if we were lying. It was really irritating and awful customer service. Extremely rude and not worth

19/02/13 | Link | Rating: 1.0
194. Jeanne B.
My company recently rented the entire 17th floor of this hotel for a corporate retreat.  The rates were surprisingly good and it was incredibly easy to arrange for this.  The staff of the guest services looked after every request from beginning to end and we ended up having an incredibly successful meeting.  A special thank you to Jonathan and Japp for making our event run smoothly.

I would highly recommend this venue for your next meeting!

02/07/12 | Link | Rating: 5.0
195. Gary M.
Terribly unprofessional and downright rude management (thank you, Connie).  This is really a 4- or 5-star hotel?  No way.  A 1-star at best.  Screwed up our reservation, then tried to make us move out at 7:00 p.m.  World's smallest bathrooms.  I'll NEVER consider staying here again, or for that matter, at ANY InterContinental facility.  Want a high-quality hotel in San Francisco?  Stick with the pros over at the Mandarin Oriental, or the Fairmont.  The Mark Hopkins used to be a class act.  Now, same class as a Super 8 or lower.  Save your money.

13/02/13 | Link | Rating: 1.0
196. Kat B.
Location is the greatest part of staying at this hotel aside from the convenient live bar band at the top (good for ballroom dancing). The room furniture really pissed me off because it was too big for the matchbox sized rooms and gave me bruises galore. Honestly, the walk-in closet was bigger than the bathroom, wtf ?

26/04/12 | Link | Rating: 3.0
197. Anne Marie B.
I live a few blocks away, but when the parentals come to town, I get a taste of being a tourist in my own city.  slowly, but surely, i hope to make my way through the various nob hill hotels.  

initially, the mark hopkins grabs your attention because of its corner location and the fact that it's height towers above the city at the top of the hill.  a lavish entryway reflects it's old-time charm and the "museum" to the right of the entrance gives a little taste of the hotel's history.  Pretty interesting stuff.  

In terms of the room, it was very nice.  Not completely cookie-cutter like many hotel rooms, but not too different from a typical layout.  Large walk-in closet, relatively small bathroom, and decently sized bedroom area + desk.  The beds were very comfortable with lush down comforters, the view of the city is stunning, and the room was very clean.  Downsides: bathroom would be small for multiple people getting ready in the morning, and the water pressure in the shower left something to be desired.

It was my father's birthday so the hotel sent up complimentary fruit and chocolate for him, which we thought was a very nice touch.  

also, no room service is available after breakfast or before dinner, so if you plan on not leaving your hotel room and enjoying the exquisite restaurants in SF, this could be a problem for you, but really, you shouldn't be wasting your afternoons eating food in your room when you could be out exploring the city.  

if you're looking for a hotel room that might remind you of the nob hill of decades past, the mark hopkins is a nice choice....just be prepared to spend a little extra time rinsing out your shampoo.

01/06/10 | Link | Rating: 4.0
198. Kim D.
This review is for the private events portion of The Intercontinental Hotel Mark Hopkins.  We choose this venue for our September 2011 wedding because of the great communication with our coordinator, Sarah Komar.  She is excellent.  We compared several different sites, including Westin St Francis, University Club, and City Club.  For the money, we felt this was the best value in terms of quality of food, rooms, & private dining capabilities.  Sarah was instrumental in helping us determine our needs & what we needed to consider when planning for a wedding.  She communicated daily and answered our questions very quickly.  We went with this hotel because the service from Sarah was better than with some of the other coordinators.

Sarah is helping us coordinate our day, including cocktail hour at Top of the Mark (where we got engaged), followed by dinner in Room of the Dons.  The hotel is gorgeous and we know it will be an experience they will always remember.

15/02/11 | Link | Rating: 5.0
199. Angie B.
Had a great recent stay here & enjoyed every minute.

Some of the not so obvious perks include: free towncar service (in town), no cover charge for Top of the Mark & housekeeping service that actually pays attention to your DND/please clean light. Also, this is right across the street from the Fairmont Hotel - so it's easy to kill an hour just walking through that hotel to see the decor & awesome historical photos.

The bed was super comfy, the space was roomy, nice views - all things you'd expect from this type of hotel. Plus we actually got a screamin' deal through hotwire.

It's a fun location - easy to walk down to Union Square or even all the way to the Ferry Terminal. Walking back is a little trickier due to the hills (esp. if you are 6 months pregnant!), but totally worth it if you've eaten your way through town as we did nearly every day. And always a cab literally outside the door if you need it!

24/01/12 | Link | Rating: 4.0
200. Jaye B.
I've stayed here twice now, and both times it was a good choice. The rooms are nice and well appointed and the service is great. For our trip, the location was perfect as well.

Parking is pricey at $51 a night, but honestly, my guess is that's pretty average for San Francisco. Walking places from the hotel is difficult if you're used to flat land, like me. Even downhill you feel like you're going to topple over and roll down the hills sometimes. But it's fun, and kind of funny as well.

One point that kind of seems silly...I love the fact that they have a guide on the TV like my cable at home. I'm always at a loss flipping around channels in hotel rooms and this was nice. Silly, but nice.

They also delivered us two bottles of champagne during our 4 night stay as a gift, which was very kind of them.

Bonus? The hotel offers Town Car service for it's guests. It's kind of limited, but a nice perk.

13/05/12 | Link | Rating: 4.0
201. Just Y.
(3.5 stars) One of the points of this hotel is to retain the old look and feel of San Francisco, so if modern hotels are your thing, this may disappoint you.  Much of the Victorian layout, plaster castings, dual door, etc. , are still in the rooms, while other areas such as the bathrooms have had some modernization performed.  This does not mean that finding a power outlet will be convenient, and for no reason I can think of in 2012 you are required to pay for both wireless AND wired internet in the rooms.  

This was my second time here.  The first was in a king/deluxe suite, and the second (via upgrade) was the penthouse.  I preferred the King/Deluxe better, as the penthouse is right under the Top Of The Mark and is actually very noisy when the bar is open.   Valet is very reasonably priced given the city, and all the staff we interacted with were very nice.  But when a landmark hotel puts on airs and charges a premium per room, little things can really put you off.  Things like a broken bathroom door handle that literally came off in my hands as I shut the door trapping me inside, or three TVs but only one remote, or in-room coffee service but no cream/sugar - or cups, two lamps with burnt out bulbs, white chairs that are badly stained, and a window that won't shut all the way so you get to hear the wind howling all night.  Makes one feel like you're paying for hype over quality.

All in all it isn't bad for a short vacation stay; I wouldn't recommend it for a business trip.  One of those places where once you've done it, you've done it.

16/07/12 | Link | Rating: 3.0
202. Mark S.
We got a smokin' deal on the Mark Hopkins on Nob Hill through priceline. While we knew it would be excellent because of the reviews, there were a few real surprises:

1. Service - absolutely excellent. They should train all concierge and front desk people here.
2. Top of the Mark Restaurant - too pricey for me, but WHAT a VIEW! 360 degrees of my favorite city all for the price of a glass of house wine. Excellent.
3. It's on a hill. I should say, it's at the top of a HILL. We were just a few blocks from Chinatown and Union Square, all down hill, but at the end of the day..BAM!..somebody find me a taxi to make it up the next block.

I would highly recommend the Mark Hopkins. The only downside was that the rooms are a little small. For the wife and I, no problem, but I wouldn't want to try and fit kids and 2 double beds in there.

13/04/12 | Link | Rating: 5.0
203. Marc V.
It was my girlfriend's birthday and I gave her a surprise birthday party at the Rosewood and I even surprised her more when after I told her I had a room at the Mark Hopkins.  I had reserved the room in the afternoon with Aman the front desk agent who was very polite and professional.   After the party we went back to our corner room with a great view of San Francisco and there it was:  A great chocolate ensemble with strawberries with a personal Happy Birthday card for my girlfriend. This even had me surprised and at 2 AM this was a perfect treat.  One of the chocolates was even in the shape of the Hotel, just outstanding.

So overall great, and I think I earned at least 3 get of jail passes for this one :)

P.S I love the complimentary apples as I was rushing all afternoon from getting the cake and planning entertainment it kept me going.

PSS Robin the night concierge was super nice as well.

thanks

06/03/12 | Link | Rating: 5.0
204. Melanie B.
Despite its gorgeous exterior and pretty view of the little park and mansion, this hotel was so much meh. We did Priceline, and the front desk told us there were no kings available. We go up to our two full room, and it reeks of grandmother perfume. The bellman quickly finds us a new room, and lo and behold, it's a king. The AC didn't work so great; the room was hot every night. Otherwise, the room itself was fine. The hotel though was disappointing. The only bad is the Top of the Mark, which has great views, but also a cover...even on a Wednesday. On a Saturday, it's $15. It's not worth it. And there's nowhere to get coffee or breakfast that isn't $20 a person for two pastries. Seriously, that's the deal: $20 for a buffet where you get coffee and two pastries of your choice. Incredibly ridiculous. And there's no Starbucks--or anything--within walking distance.

13/06/13 | Link | Rating: 3.0
205. Courtney C.
As a former employee of IHG, I have been dying to stay at the Mark Hopkins for years. Luckily this past weekend, I got my chance. (At an extremely awesome rate might I add). I felt so posh checking in, because my boyfriend and I were like the youngest people in the lobby at the time. Yeah we're totally awesome. We're staying at The Mark.

The gentleman at the front desk said he upgraded our room (we requested a higher floor, quiet), but when we got there, it was a corner room which was great for limiting noise and we were on the 12th floor. However.... there was an Indian wedding happening that weekend and I swear we were next to the room with all the children 5 years and younger. It was terrible. They were obnoxious until 11 pm but luckily since were only staying one night, I let one night's sleep slide.

One of the things I was looking forward to was drinks at The Top of The Mark. We went at about 9:15 pm on a Saturday and they were charging $15 a head for cover. LAME. Couldn't go to the bar without having a table. I think if you get there before 9 pm you are safe. We jumped that ship real quick and found a fun bar in Union square instead. That $30 we could have spent paid for our drinks elsewhere.

09/07/12 | Link | Rating: 4.0
206. Nobbi L.
Fantastic view and room. A classic hotel with the Top of the Mark. Service is great. And as Wakako U. says: Elemis!

04/02/12 | Link | Rating: 5.0
207. Gwenn G.
I'm saddened by our experience here. This was my favorite hotel in SF for many years. In fact, when anyone asked, I'd refer them here. I had been given a gift certificate a few years ago, and thought it would be nice to take the kids and husband here during my birthday weekend, which was Thanksgiving weekend. As locals, we thought it would be a special treat to stay close to downtown, and do the holiday lights etc.

My first problem was the reservations person told me that my Saturday night rate would include breakfast at the top of the mark for two. I asked a couple of times because the rate seemed low to include the Sunday brunch, but she insisted that it was included.

At check in, the front desk person told us that breakfast was being served downstairs. They would not honor the breakfast at the Top of the Mark so we asked for a different package. The manager came out, and nothing. Just an apology, and that the receptionist was wrong, but they couldn't do anything about it. Fine, not the most welcoming, but whatever.

Then, we went to the Top of the Mark to see if we could have some hot chocolate with the kids and look at the view. The girl checking people in told us it would be about 20 minutes, and it was pretty empty up there. Then I asked if we could just take a peek with the kids.

NO!

Left, and shook that off too. On the flip side, we went across the street to the Fairmont and upon entering, a whole different vibe. They didn't care that we had kids in tow, and it was welcoming, and not to mention just gorgeous with the ginger bread house and Santa corner.

For the same price, I'd stay there from now on. Nice and welcoming to the whole family.

At Check out, the front desk gal said she couldn't honor my gift certificate. I told her that I was pretty sure that in California a gift certificate doesn't expire, but she kept showing me the date and I asked her to get the manager. He came out and said he wasn't familiar with that- (really?-its the first thing that comes up from the state consumer gov site-not legal to have an expiration if money was paid for the certificate.) He told me he couldn't handle the situation and would have to wait to check with someone the next day.

Doorman, and parking guys were awesome, but everyone else from the moment we arrived made it seem like we were completely out of place. I travel a lot for work and have stayed in 5 stars to 2 star hotels and have never had worse service or been made to feel more inadequate then at the Mark Hopkins.

Again, so saddened by this experience. The next day, manager called me to say-oh yes, we will honor the gift certificate. No apology, nothing.

I will be writing to the general manager later, but regardless, stay somewhere else. With so many beautiful hotels in the city, please don't service the places that can't treat everyone with respect and give information that is correct.

09/12/11 | Link | Rating: 1.0
208. Elyn Z.
Overall my experience at the Mark Hopkins was quite good.  On check-in my room was upgraded at no charge to a view room on the 11th Floor.  I found the room to be well appointed and comfortable. The bathroom was large.  Out of 5 days and nights, I only heard noise from another room one night at about 2a.m. and it was quite bad.  It sounded like the people had been drinking.  I called the front desk and they were on it immediately. I received a call back indicating that the guests had been warned that if there was another complaint that they would be required to leave. Totally quiet after that. Plus , the next day I received a complimentary room service fruit bowl , chocolates and mineral water with a card indicating that they were sorry for any inconvenience. That was impressive.

24/01/13 | Link | Rating: 4.0
209. Kori E.
We got a really great deal on this hotel and I was quite shocked given the location and that its an InterContinental. The location is perfect, its situated in Union Square and you can catch the Cable Car a half block down taking you throughout the city. Its walkable to China Town as well. The hotel is historic and the room was a decent size with a nice size bathroom. There is complimentary coffee in the morning and the hotel staff is very accommodating and friendly! You have to check out the Top of the Mark as you can see the entire city from the bar.

05/06/12 | Link | Rating: 4.0
210. Caroline B.
When I started planning my wedding a year and a half before the date, I never thought that it would be the same weekend as Bay 2 Breakers or a huge medical conference.  I started looking for a hotel for my guests and myself 6 months before the wedding and almost everything downtown was completely booked.  My mother-in-law suggested the Mark Hopkins and got us all rooms here at a decent (for SF) rate.  But for a hotel that bills itself as a luxury hotel, I found the customer service to be lacking and the hotel literally nickel and dimes you at every turn.

-as everyone has complained, $50+ for parking is borderline highway robbery

-a number of my guests were staying here and I had made welcome bags for them.  The hotel charges $2.50 per delivery.

-there is not a coffee/snack shop in the hotel. They are very willing to give directions to a Starbucks, but a hotel that cannot sell you a $5 cup of coffee?

-my mother-in-law booked all the hotel rooms at once.  I called about a few weeks before the date we were to check in and asked if the room my husband and I were in could be moved to a different floor.  I did not care lower or higher, I would have absolutely paid a different rate if asked.  I just knew that I would be getting ready in the room the morning of the wedding and did not want to run into my fiance or anyone else that day.  Nor did I want to spend my wedding night next to my husbands family (it is a little odd).  I was told on the phone to ask when we checked in and it should not be a problem.  Well fast forward to 3:30 the day of check in.  The man at reception refuses to accept my husbands drivers license as a form of id, he has to dig in his suitcase to find his passport.  Yes it is an old picture, but it is so clearly him.  We have never ever had this problem before.  Does the Mark Hopkins have some kind of identity theft problem?  After that is settled I ask about switching to another floor.  He tells me that the hotel is 100% booked and it is not possible at all.  There was NOT ONE other person checking in Friday afternoon and leaving Sunday morning that we could switch with.  I somehow find that hard to believe.  So i dealt with running into literally every one of my husbands family members as well as my husband that morning.  

-the size of the rooms is crazy small.  more that two people cannot fit in a room.  Unless you get a suite, I would not recommend getting ready for a wedding here.  My mother, maid of honor, makeup artist and I were like sardines in a can.  The addition of the room service cart made it so we had to crawl on the bed to get from one side of the room to the other

-The room service was very meh.  When I order a $30 sandwich I would hope that it would come without things that I asked for on the side.  

-the water pressure in our room was a borderline drizzle

-no Bravo on the tv and they charge for WiFi

-the walls are thin.  we could hear the people next door.  

This may seem like a lot of complaints, but honestly when paying over $300 a night, I expect decent service.  The Top of the Mark is amazing, the bellhops and doormen are extremely polite and helpful, but other than that I wish I had a room across the street.  The Mark is not a place I will return to stay.

07/06/13 | Link | Rating: 2.0
211. Shannon L.
I'm so over this place!!  Sure, it's nice on the outside but a lot of the furniture needs to be updated.  The two things being the bed (SUPER IMPORTANT!) and the TV.

Our company stayed here again and various people complained about how the beds were either too soft or too squeaky.  For me, it was soft to the point that I had backaches every night and kept turning to minimize the pain.  The pillows also sink in immediately but luckily the extra in the closet was a bit better.  You might as well use no pillows at all though.

The TV isn't that big of a deal for me but it's not a flat screen or HD which doesn't really surprise me.  It'd definitely be a nice upgrade though.

Make sure to only drink the Evian water if you REALLY need to... otherwise be prepared to shell out $6.50 per bottle!  

The conference rooms were very poorly ventilated and it was so hot.  By nature, conferences are never incredibly interesting so to have the temperature conducive to the attendees falling asleep is a no no.

21/01/11 | Link | Rating: 2.0
212. Minda w.
The Mark Hopkins InterContinental is a fabulous hotel. It just has a simple elegance to its decor and service.

We stayed on the 12th floor and the view was amazing. What can be better than being at the top of Nob Hill?

The InterContinental member perk was great. At any time, there was something to eat. I loved the lox and croissants at breakfast and the carrot cake and chocolate covered strawberries at tea time.

All in all, this was a great stay.

31/07/12 | Link | Rating: 5.0
213. Latisha O.
We stayed here when my boyfriend ran in the SF Marathon and wow were we happy!  Our goal was to park the car for our stay and not get it until we left.  The running start was within walking distance, restaurants were all around and the view from our room was spectacular (faced the church, Alcatraz, and the cable car).  Some would be annoyed by the cable car and outside noise (to include the wind) but we're not that sensitive as we travel a lot.  Although pricey I suggest you have a cocktail at Top of the Mark, at the top of the hotel.  I think there is even a happy hour, but can't remember.  In any case we had great drinks and some yummy apps, small tacos and sliders if I recall correctly...VERY YUMMY!  If you're coming to SF do it right and make it enjoyable at the Mark Hopkins.

22/09/12 | Link | Rating: 5.0
214. Mia G.
Classic classy beautiful! The staff is amazing. They have a great bar on the top floor very 20's chic! Nice views.

15/04/13 | Link | Rating: 5.0
215. Linnea E.
The beds are nice, rooms are clean, decent size.  Our view was nothing amazing - mostly looked at other buildings.  The comforter on the bed?  well that I just wanted to wrap up in and stay forever... so cozy!

Major negative - the rooms SMELL! reminded me of my grandmother's house as a kid.  Has a distinct old smell, and it is painfully obvious people used to smoke in those rooms.  

The air was impossible to control... room was stuffy.  I kept trying to adjust the temp all night, but it never seemed to make a difference.

Valet parking - be prepared to take out a second mortgage for this one.  $51 + tax/ per day?!!? you have GOT to be kidding me!  wow, that was nuts.

shower was nice.  they could leave a few more towels.

would I stay again? no, probably not unless it was a really good deal.

05/07/11 | Link | Rating: 3.0
216. Jim L.
The Mark Hopkins is certainly a well-regarded landmark establishment in San Francisco. I recently took three of my clients there (and their wives) for a nice "thank you" weekend for the business that we've done together.

To be honest, I was a bit let down...not badly but a bit. When we arrived (3:30 p.m.) our rooms weren't ready and the front desk personnel had no idea when they would be. Not the greatest start to say the least. It took about 30 minutes or so and it was straightened out and we proceeded. The reason for the delay was a deficiency in the amount of room staff they had to clean up the rooms. Weak. On the plus side, the rooms were nice and the hotel room staff were pleasant and professional.

We then went up to the Top of the Mark for drinks. The view is spectacular of the San Francisco skyline and the drinks were good. The service, however, was S L O W. Did I say S L O W? Sorry, I meant glacial.

The next day we met at the hotel's dining room for breakfast. It was great and the staff took care of us nicely. Thereafter we departed.

Overall, everyone had a good time but for the money that was paid I really wouldn't give them more than a B-/C+. If I was to do it all over again, I'd stay at the Fairmont across the street. I know the folks at the Mark Hopkins can do better and I'm willing to try them out again at some future date.

30/04/12 | Link | Rating: 3.0
217. Jennifer A.
We had a chance to do a quick weekend staycation at the Mark Hopkins and it was all that and a bag of Doritos! All rooms have the latest amenities and your own personal Keurig coffee maker..Score! Views from our room were breathtaking so close to Grace Cathedral, Park, Masonic center and Fairmont Hotel. You will want to throw on a windbreaker and get lost in this charming city. Few things to note..Internet will cost you and unless you are an ambassador level for hotel points you will have to pay. Valet parking will almost cost you $60 per night, and manuevering out of the parking structure is difficult, bell hops are not too helpful either... So park the car and either walk or cab it. Absolute San Francisco treat!

17/09/12 | Link | Rating: 5.0
218. Yi Z.
The Mark Hopkins is just another SF hotel that is completely outdated and rundown. While the outside looks grand and classy, the inside is a complete difference. I understand that the hotel is trying to maintain its charming past but there's no reason that the carpets should be so worn, and that the upholstery on the chairs and sofas in the lobby should look so shabby.

The elevators are painfully slow and small and the front desk staff are not well-trained. I've had better service at the Ramada Inn.

I had a king-bed room on the fifth floor and I found the room to be poorly designed. The closet door and bathroom door obstruct each other when they are open. You also cannot open the front door if either of the two other doors are open. I like to leave my bathroom door open most of the time and it was such a hassle trying to get out of the room.

My rate included daily internet but if yours doesn't, you'll have to pay $16 a day for a slowish connection.

Also note that although the view is fantastic, the access is not. Since you are at the top of Nob Hill, you will be going downhill no matter which direction you walk in. Conversely, in order to get back to the hotel, you will have to climb some big hills. Essentially, that means that you'll be taking a lot of cabs and that can add up over time.

There are so many nicer newer hotels in the city that there's pretty much no reason to stay here.

05/03/11 | Link | Rating: 2.0
219. Charles M.
The Mark gave us a fantastic wedding.  Unforgettable.  The Room of the Dons.  The Peacock Court.  The Top of the Mark.  These are special places. The hotel has the mystique, and the staff brings the magic.

For the six months leading up to the wedding, we were guided by Chrissy Wolfman, the Mark's point person for weddings and catering, who led us through the planning process with grace and professionalism.  My wife and I were clueless about weddings going in, and for us, this could have been a very daunting and stressful process, but Chrissy made it fun and enjoyable with her enthusiasm, sincerity, and responsiveness to our every concern.

When the wedding weekend arrived, and especially for the wedding night, the hotel's talented events team made sure everything went smoothly and enjoyably. For something as momentous as a wedding, professionalism is essential, and these people are professional.  They were warm and gregarious, and they gave us an incredible night.

The hotel also solved a key challenge for a San Francisco wedding.  Many of our guests had long flights across the country, and the Mark, with it's classic style and incredible views, made their journey well worth the trouble.  We hoped our guests would get a sense of San Francisco's charm, and the Mark supplied that.  It isn't just a hotel, it's an experience, classy, but not ostentatious, fancy, or over-priced.  In fact it's jaw-droopingly affordable, given the hotel's mystique, it's central yet peaceful location atop Nob Hill, and of course, those breathtaking views.

We are grateful newlyweds. Truly, truly grateful.

21/06/13 | Link | Rating: 5.0
220. J T.
Beautiful views, good bar (Top of the Mark) , decent sized rooms, decent location but be prepared to hoof it... you need to be in good shape .. or get a muni pass and be prepared to take the streetcar up here....it's a rough go... we stayed here a week and I lost a few pounds trekking up the hill a few times a day....it's great going down but coming back up will definitely increase your heart rate.
The toilets here don't flush very well.. don't mean to be gross but be prepared to call room service a lot for this issue... The toilet in our room was really very wonky... it would make a loud vibrating noise (sometimes in the middle of the night) ... out of nowhere...toilet paper seems to have a tough time going "down" ..speaking of bathrooms, the bathrooms here are small.. very, very small. Also, you need to pay for wifi daily which is kind of a bummer because it's expensive... also there is this "special room" that you could use....but need to pay extra for (like a lounge area) not sure that it was worth it... they had snacks and drinks... its okay if you needed to check out and wait a few hours, but don't see any other benefits... plus you need to pay a bunch to use this room....  Views are definitely worth it though.

10/10/12 | Link | Rating: 3.0
221. Jennifer U.
I came here for conference so this review is strictly for an event at the Hotel.

I've been to my fair share of conferences at hotels, and this one was just "okay." The staff seemed a bit uptight and didn't seem very welcoming or helpful. When it was time to start one of my seminars, I asked the front desk where to go and he just pointed and continued on with talking to his co-worker. When I asked him again he had said..."Didn't you see me point?" I'm sure you can all agree that wasn't the best encounter or experience.

The hotel itself is beautiful as well as the location (right on Nob Hill). There are other Hotels to stay at in San Francisco, that are also in the heart of the action, so I probably wouldn't highly recommend staying here, especially if you are visiting from out of town and walking everywhere. There is a huge, steep hill that you'll have to walk up every time you go back to the hotel. Maybe it's just me, but I'd rather not walk up a hill after walking around shopping all day long!

28/09/12 | Link | Rating: 3.0
222. Valerie R.
Hubby & I decided to splurge on a nice hotel for our wedding anniversary.  The Mark Hopkins was a great choice.

We checked in and were greeted promptly & politely. I was chatting with the employee, who said that he upgraded our room since we originally requested a standard room.  I was distracted by husband who was on a conference call, and didn't pay much attention. I signed the contract and we headed up.

Our room was on the 7th floor, right off the elevator.  We walked in and were oohhing and aaahhing over the room, then I thought about what the employee said. I pulled out my reservation documents, and noticed that we reserved a deluxe room, not a standard room. At that moment we received a call from the employee downstairs, indicated that he got the paperwork wrong and was having someone come up so I could sign the right papers.

At this point, I'm a little concerned so I went downstairs to talk to the guy again. I informed him that I'm disappointed in the lack of communication regarding the error (he never told me what he did wrong), and I disliked the room being so close to the elevator.

He promptly upgraded our room to the 14th floor, down the hall. Our view from this room was the golden gate bridge on the left and Alcatraz on the right. It was awesome.  He also sent up a fruit bowl & chocolates.

We have become happy customers despite earlier road bumps.  A few things about the rooms:

--They are small. It is SF, so keep that in mind in your expectations.
--We had a little sitting area in front of our amazing views. Since the weather was also nice, it was a perfect little place to sit in the sun and enjoy the sounds & sites of the city.
--Sounds of the city: the whistle of the wind in your room, the taxi whistles, and the cable cars. It's relaxing if you're used to city sounds.
--The mattress & pillow top weren't the highest quality. I prefer our memory foam mattress pad at home.
--They have iPod ready music system. Always nice.
--The towels were small & not fluffy or soft.
--The doormen don't really ever open the door for you.
--We had a ghost! Well, maybe faulty wiring. But the lamp that went on and off on it's own provided for a fun evening. The lamp had to be unplugged so that we could sleep through the night.

We never went up to the Top of the Mark (having lived in SF perviously & don't drink), but would recommend a visit up there to any out of town guests to check out the views.

We also never ordered any food from the hotel (being vegan, so not really worth the high prices & lack of selection).

It is a nice hotel, with great views & friendly employees. I would recommend it for visitors!

15/07/12 | Link | Rating: 4.0
223. Brooke R.
This review has to do with planning a wedding at the Mark Hopkins. I've been to weddings there before but this year, Chrissy totally turned my experiences from "ok" into "incredible!" She is on her game and incredibly sweet and knowledgeable. There was no problem too annoying, her email responses were quick, thorough and helpful every time, and her professionalism sets the bar for venue coordinators.

The Mark Hopkins has a reputation for being top notch and classically elegant, but when you don't have the right people to stand behind the decor and food, then how much is that reputation really worth? But when you combine Chrissy as the event coordinator, the banquet captain, the bartenders and all the staff and you get a powerfully memorable event for every wedding guest.

29/10/13 | Link | Rating: 5.0
224. Tom D.
Today the wifey and I are celebrating our anniversary in San Francisco. We had the pleasure of staying at the Mark Hopkins, in the Terrace Suite. When we arrived there was a misunderstanding which I asked to talk to the manager about. The manager David listened to my concern and upgraded us to this amazing suite. It is very rare that you see this kind of customer service. We will definitely be returning and enjoying this amazing hotel.

12/04/14 | Link | Rating: 5.0
225. Veronica H.
My stay at the Mark Hopkins was absolutely amazing! Great customer service, decor, hotel, food, location etc... We stayed on a Thursday-Sunday. We ha drinks at The Top of the Mark, their waiter was very slow and not very knowledgable of their menu but the band and food totally made up for it. I would stay here again and recommend it to friends.

08/08/12 | Link | Rating: 5.0
226. S L.
I wish that my experience was better here but unfortunately it left a lot to be desired.  My cousin had a wedding in June here and I stayed here from Friday night to Sat for this event. Got a little discount because of the wedding but not that much.  Rooms were blocked off for the wedding party so we got whatever was left of those blocked off rooms.  Requested 2 beds beforehand because there was 3 of us sharing a room but when I checked in, I was told that there was none available.  WTH!  They expected 3 girls to share 1 bed...was offered a rollaway bed but not for free.  It was going to cost $30 extra.  Was not going to stress about this since the wedding weekend was stressful enough.  When I got to the hotel, there was no one in the front...no greeting or assistance with my luggage.  Got to the room and it was a nice room, not modern or anything but clean.  It was pretty small.  Had a view of the St Francis hotel and the church on the 4th floor.  BTW, we did get a rollaway bed and I checked my bill and was not charged for it.  

I will not go into details about how the customer service for the wedding but it was not as good as one would expect from a luxury hotel.  And especially if we are paying a lot of money to have a wedding here.

As others have said, the customer service here needs a lot of  improvement and this hotel is highly overrated.  For the cost, I would not recommend staying here. With so many other hotels in the city, the choices are endless!

24/07/13 | Link | Rating: 2.0
227. Brian C.
......

16/07/14 | Link | Rating: 3.0
228. Stephanie C.
My initial impression of the hotel was a good one when I walked by it a few days before I checked in. Although it's at the top of Mason street (lots of hills) I thought it would be well worth the trek. When I went to check in there was a long line to do so and only one person assisting with the process, which I found to be ridiculous. It's a hotel that attracts a lot of business travelers and should be better prepared to deal with a volume of people in the late afternoon/evening, when people typically arrive. I had reserved a king room, but was told that only a queen was available. The room was clean, but very small and the bathroom was smaller than that of my NYC apartment's bathroom. Before dinner we decided to have a drink at the Top of the Mark bar, but were told there was a half hour wait for a drink. What do you do when you're waiting to have a drink? You can't have a drink, after all. Also, there is a cover charge after 6:30, which I found completely ridiculous. I wasn't able to wait to be seated, but given the location and the view the bar speaks so highly of, I'm sure they inflate the drink prices enough. The rooms' walls are also paper thin. I could hear a lot of knocking on doors down the hall early in the morning, which I didn't appreciate. Overall this place has a good location, but I was disappointed with the service I experienced.

29/01/14 | Link | Rating: 2.0
229. Peter C.
This is all about staying at the top of Nob Hill without the expense of the Fairmont next door. It's a concession so taking the good with the bad =  3 stars.  Pros: 1. You're staying at the top of Nob Hill. 2.Upper floor rooms have some of the best views in the city.  3. Access to the top of the mark for drinks & light food. 3.Nice lobby and resturant / lounge to hang out in on the main floor. 4. Friendly staff, good service. Cons: 1. Can be noisy if you are on California St or the side street so try to stay in the back. 2. All of the upgrade junior suites are next to the elvevator :( , real bummer. 3.The standard rooms are very small with small closets, pretty cramped for two people. But again this is about staying at the Mark Hopkins, it's famous and elegant. So enjoy. Oh, where did I stay? at the top of Nob Hill of course.

27/04/14 | Link | Rating: 3.0
230. Christine K.
We had a nice stay here with my mom.
It reminds me alot of The Biltmore in downtown La.
A good type of old. :)

This hotel is literally on the peak of Nob hill. Walking is a bit difficult due to the steep hills. But we made it alive and well.
The room service was so awesome, especially their fresh baked pastries that are actually from the hotel across the street The Fairmont.
Warm, toasty, and buttery....Faaancy~
We ordered 1 coffee and got a POT! lol...this will serve all 3 of us, thank you very much!

Anyways, bed was comfy to what I remember, although quite small.
It was probably a double.

Considering how expensive everywhere is, I got it for a steal. :)

We even took the hotel limo (which was a mercedez) back to the airport. Charged not so much more than a cab.

31/08/11 | Link | Rating: 3.0
231. Chain S.
Simply put, poor customer service!  Highly overrated hotel.

03/07/13 | Link | Rating: 1.0
232. Amithyst B.
Ive stayed here quite a few times and the customer service is always right! The doormen are helpful and courteous, the front desk staff is very pleasant.

I love the views that I have had from every room that I have stayed in!

The beds are SO comfy!

Ill be back, for sure!

28/01/13 | Link | Rating: 5.0
233. Jesse K.
I wanted to give this place four stars, but the customer service failed me.  If you pay the $$ to stay at a 4 star hotel in SF, you are expecting top notch service.  

When I arrived, the valet parking area was off the hook and there was no way I could get my car in there to get it parked.  So I drove down to the parking garage and attempted to manually park it, only to be stopped by a valet parking guy who said he would do it for me.

Next, I go to check in, large line with only a couple people working the desk.  When it got to be my turn to check in, I was advised that my room was not ready and it would be about three hours before its ready.  This was 3PM and check in time was 2PM.  We had already been in SF since the morning, so we were look forward to checking in and getting settled into the room.  I was told they would call me when the room was ready, so we had to check in our bags with the bellhop and went off to Union Square.

I was never called when the room was ready.  We went back to the hotel at about 10PM and the room was ready.  The bellhop delivered our bags to the room.  

When I was checking in, I asked for an extra folding bed for the kids.  The did not set up the bed in the room.  I called and asked for it at about 10:30PM.  They never brought it.  I called again at 11:15PM and they finally brought the folding bed up.  Then I had to transfer sleeping kids from the king bed to the folding bed.  

The hotel is clean and in a good location. You can easily walk to Union Square or Chinatown, if you are OK with walking places.  

The parking was very expensive, $52 a night + tax.  The good thing is you can leave the car over 24 hours, like 30 hours, and still just pay the $52 + tax.  There is a $30 garage nearby, about 2 min walk away.  

I do not think I will stay at this hotel again.

31/01/13 | Link | Rating: 3.0
234. Ifred M.
This is my conclusion after two stays for multiple days each. A dated hotel in desperate need for renovation. The furniture in the rooms is way past retirement, tiny gym with old equipment,  which way faucet knobs are supposed to turn please? If you want a good night sleep don't stay in a room facing California street, very noisy & windows are worthless acoustically, good luck waiting on the elevators as well.

28/04/14 | Link | Rating: 2.0
235. Bettie F.
Okay...walked up from Sutter and Mason....nice hike UP UP. The steep hill. Mentioned this to the Hostess when being seated. She says:  that is what tourists do with an attitude. REALLY!! Tourists pay your damn salary Bitch. Loved the walk...she can kiss my butt. This occurred around 6:00 pm on June 5.  Sorry Sweetheart...I can buy and sell you many times over. You might think twice before you act like a snob.

07/06/14 | Link | Rating: 1.0
236. TS P.
Very very good hotel!!!!
Enjoyed especially the view from Top of the Mark. It was amazing and spectacular. Truly one of the best hotels in SF. Friendly staff, good rooms and delicious food.
Highly recommended!

09/04/13 | Link | Rating: 5.0
237. Sandy A.
Nice hotel. Easy check in and check out. Room was nice and comfy. Wifi is crazy slow, the top of the mark (their bar) seemed really nice. But didn't want to pay a 15 dollar cover to go to a hotel bar. Bathroom doesn't have a fan... Always bothers me for some reason. It is obviously at the top of the hill. So heads up on that one. But the good news is there aren't any bums around. I assume because no one else wants to climb that terrible hill.

25/05/14 | Link | Rating: 4.0
238. Laura S.
Another lovely hotel. Great staff. Clean rooms, comfy beds.

14/10/13 | Link | Rating: 4.0
239. Ann E.
I travel a lot for business and came to SFO for a long weekend on vacation with one other.  I reserved a double double, and they said that was only a "request".  Not a good start.  For an up-market hotel with great history, they are lacking in the basic amenities high end travelers expect.  No sundries or coffee shop in the hotel for a soda, latte  or a newspaper.  There is a well hidden coffee pot in the room.  It is also well hidden from the staff, and they failed to refill it during our stay.  Electrical outlets very limited.  All in all, if I were to book again, I would reject the "old world charm" and "history" and stay at a hotel committed to excellence in service.

22/06/14 | Link | Rating: 2.0
240. Jeff H.
My wife and I stayed here a week (17-23 Sept). Even if I was a novice traveler vs the constant traveler I am, I would have still been disappointed with this stay. Cups weren't replaced, complementary room coffee wasn't replenished, and the staff couldn't be bothered. I am on the road 28 days a month, but don't have super high expectations.... I can get the happy staff, same size room, great bed, big screen TV, free Internet ( they charge $18 a day here ), a nice breakfast for 1/6th the price. These guys need to up their game, get over themselves and catch up with the times. I won't stay here again or recommend this establishment.

They missed their last opportunity to impact a negitive review.. As we were checking out we were not even ask if our stay was good or if they could improve.  Basic customer service 101.. #interconFail

23/09/12 | Link | Rating: 1.0
241. Chris G.
Love the hotel. So why only four stars? It's just the tiny things that keep it from going over the top.

I was there at an event for four days. Flawless service. Beautiful older hotel, impeccably kept. My room on the 17th floor had a stunning view of the Golden Gate Bridge. The bed was as comfortable as could be, as if I were sleeping on a cloud.

At the same time, I think the MH could address a number of things that would definitely put it in 5-star territory.

For starters? Let's begin with the $15-a-day WiFi. Okay. Come again? I just paid $200 a night to stay in your hotel and you're going to gig me on Internet? The Hampton Inn charges a third that amount and it's free. I just have never had a good explanation for this kind of extortionate charge.

Second. For those of us without cars, the dining options in the neighborhood are decidedly limited. Oh, sure, if you want to descend the mountain and then heave yourself back up again after breakfast, then knock yourself out. Otherwise, be prepared to shell out thirty bucks for two eggs over easy and bacon. In one sense, the MH isn't really responsible for the lack of restaurants within a two-block stroll, but it remains an issue.

Third. Would it kill you guys to put a vending machine on every other floor? I'm by no definition cheap, but I also don't want to pay $3.50 for a soda. Especially after paying $15 for the privilege of returning e-mails.

Okay. Those were my three biggies. Everything else was pretty freaking great.

20/02/12 | Link | Rating: 4.0
242. Julie T.
Note to self (and unassuming tourists):

Do not walk with suitcases from Union Square BART station to the hotel! Even in chilly SF weather, you'll be miserable and sweaty by the time you hoof it up this mountain to the entrance. I didn't think I was that out of shape, but my calves killed me for like three days.

The room was nice. We managed to snag ours the weekend before at an excellent price on Hotwire, so the cost was good. Checkin took a while, even with three employees working at the front. The bathroom was a little awkward - no slightly-cool water to cool me down after my death march up the hill from the station - only hot water or cold. Also, there's no fan to run while showering, and the toilet paper roll is like three feet away from the loo, which was awkward.

However, our hotel had a beautiful view across the street of the Fairmont and this incredible building on the opposite corner (we never found out what it was). The bed was huge and super soft, with plenty of pillows.

We looked forward to coming back after dinner and going to the top floor for a drink with a city view, but when we got back from Bix and went up the elevator, we found only a restaurant! Not sure why, but I assumed there was a bar or lounge so we could have a couple drinks. That was a no-go, so we just went back and watched TV in the room :)

08/09/11 | Link | Rating: 4.0
243. Andilu E.
This hotel is a classic, such lovely attention to detail in the lobby, rooms and common areas. I was shocked & pleasantly surprised to snag the MH on priceline. I've frequented the Top of the Mark, but had never stayed in a room.

Check in was quick, friendly and professional. The room was small, but adequate. It was very clean and felt luxurious. Keep in mind, this is a classic hotel & the decor reflects as such. The bed is one of the most comfortable hotel beds I have ever had the pleasure of sleeping in. It was very quiet & peaceful and we had a wonderful nights sleep. The housekeeping staff were very sweet & friendly.

The fitness room is very small/cramped but it does the trick! A few treadmills & ellipticals, a set of free weights, 2 balls & a few nautilus machines.

The elevators are tiny, and there are only 3 of them, so be prepared to wait during peak hours. TOTM is a lot of fun. The drinks aren't of any particular greatness and are certainly not worth their $13 price tag, but the ambiance and view makes up for it and more :). Put on a fancy outfit and enjoy your evening!

13/12/12 | Link | Rating: 5.0
244. Jina C.
Such a fancy little spot off nob hill. The view of downtown SF is absolutely breath taking from their lounge/restaurant! I highly recommend going there and ordering a foursquare martini!
The rooms a bit small, but it's packed full of amenities. You really can't beat the historic building, gorgeous views, and the impeccable service. The only downside is that the hotel is literally on top of a massive hill. If you plan to do a lot of walking, bring comfortable shoes and ladies, don't wear a short dress....I think I flashed the world my bottom on more than one occasion climbing down from that hill.

If you're lazy and you're work is paying for your transportation, hail a cab!

26/11/12 | Link | Rating: 5.0
245. Chris C.
I really wanted to post a four-star review for this place, but they are really not customer service oriented.

This past weekend, I was at a wedding here. I valet'd the car and split a room with my in-laws. We both had cars and stayed their for two nights = $200!! Even paying $200 I wasn't mad, but when we checked out, they tried to d$*% us and charged my bro-in-law for an extra car.

After fighting with the front desk for 30 minutes, they still couldn't figure out and decided to wave that charge. Two days later, we see that they put the charge BACK ON.

Get it together people..you are already charging hella money for this hotel, can you figure out your damn parking!

13/09/11 | Link | Rating: 1.0
246. Aleksandra K.
This hotel is nice and the location is pretty good but it lacks a few things that you would expect from an upper end hotel. Most importantly is their poor customer service. Their "complimentary" car service was never available. The room service took very long to deliver food and when it came it was often cold and you could clearly tell that the buns were stale. I've stayed at other Intercontinental hotels before and have had far better experiences so I came to this hotel with far greater expectations.

21/08/13 | Link | Rating: 2.0
247. William D.
Stayed here for 3 nights for an on-site conference, last week. My room was a bit on the smallish side, but very well appointed, clean, with everything working as expected.  The furniture was not 'worn and threadbare' as several reviews had mentioned.  Also my in-room Internet connection was quite good at all hours of the day -- something that frequent business travelers will note is not always the case.

I would also point out that anywhere I was in hotel, provided for topnotch mobile coverage - not necessarily the hotel's doing - but my AT&T data rates regularly exceeded 3.5mbps download speeds with 4-5 bars.

My room was quiet - not like many hotels where you hear people next door or in the hallway.

As for all-day conferences, the meeting rooms were well set up, with adequate plugs for laptops.  During breaks, the coffee and drink amenities were always provided right on time, with both porcelain coffee cups and 'to-go' cups and lids.  It is these little touches that really make a difference.  Lunches were served either in the Top of the Mark or in a room near the meeting rooms.  Those provided near meeting rooms were buffet style and among some of the best conference lunches I've had.  

It does go without saying that the views were quite good.  Remember, though, it is at the top of a rather steep hill, which can be a tough walk after a filling dinner off site as I found out one night.

I would recommend this -- both for personal and business stays.

27/10/11 | Link | Rating: 4.0
248. Bill T.
The years have not been kind to The Mark Hopkins, or to me ( I guess).

Many years ago when I first stayed here as a young man, I thought the hotel - and Nob Hill - was the height of elegance.

Now, of course, Nob Hill is an enclave of the elderly, and the hotel is a shadow of itself.

The hotel is almost decrepit, with a moldy, dank, old-motel odor apparent from the lobby to my room. Some of the paint is peeling, and the carpets look decades old. The bathroom is miniscule. The "heater" blows lukewarm air only - no hot air. The pillows are thin, the towels threadbare.

Since the hotel is on top of Nob Hill - i.e., a hill, it is a difficult return walk for the non-aerobic among us. Yes, the cable car is right outside, but on all weekends and many other days, it is packed with tourists. You will be driving or taking a cab everywhere.

Oh, and there is no exterior soundproofing. You will hear every car rattle and conversation from outside.

29/12/13 | Link | Rating: 1.0
249. Robert H.
NO WIFI in lobby or elsewhere?! I was here for a business conference and they wouldn't even SELL me access to WIFI to work?! I could have sworn I was in San Francisco and it was 2013...I must have taken a wrong turn.

18/10/13 | Link | Rating: 3.0
250. Jerry S.
Maybe I've been spoiled living in Las Vegas  but for a hotel to have 4 or 5 stars it better be immaculate. The hotel was old and in need of a remodel. The room was tiny, and there is only ice machines on certain floors WTF!!!! If I needed ice I would call room service I was not going to leave the room and go to another floor to get ice when needed. Asked the concierge for a good Thai restaurant and started stuttering and seemed confused on recommending one. Not a good sign and decided to pick one on my own. For a hotel of this price and caliber I expected a lot more.

01/12/13 | Link | Rating: 2.0
251. MC B.
We usually stay at the Intercontinental SF whenever possible when in SF but decided to try the Mark Hopkins over Christmas.  I wish we had gone to the Intercontinental SF.  To me there is no comparison.

Our room was nice - dated but well maintained.  Throughout our stay service was very inconsistent which resulted in several trips to the front desk, where for the most part you were  told what you wanted to hear and then nothing was done.  Although the issues were minor they took away from the
total enjoyment of the hotel.

The hotel lacked amenities that should be standard in hotels such as this one.  There was no sundries shop (you are out of luck if you want an aspirin).   There was no place to get a small breakfast unless you walked down the hill.  All they offered was a massive, pricy buffet.   There was no lobby lounge so you had to go to the Top of the Mark to get a drink and it was closed two of the three nights we were there for a dinner buffet each night.  As a previous reviewer pointed out the guests were not a priority at this hotel.

All in all, the Mark Hopkins did not live up to our expectations and appeared to be complacent living off its past reputation.  From now on when we visit San Francisco we will stay at the Intercontinental SF.  There we have had few issues and they were always handled promptly to our satisfaction.

01/01/13 | Link | Rating: 3.0
252. Rebecca L.
The room was small, dingy, and needed a serious remodeling. The only thing decent about the room were the Frette sheets and Cindy mattress. The Concierge was not very knowledgable about the area, which is not acceptable for such a highly rated hotel.  The robes were rougher than sandpaper, the towels were looking like the towels at the car wash.....I can go on and on....It may have been the place to stay back in the day, but now they seem to be just depending on their name. Considering my room was $590 a night, I was expecting something a lot nicer and better maintained. I don't know how they managed to keep their star rating.

01/12/13 | Link | Rating: 2.0
253. Yolanda Y.
This is a really nice hotel that lives up to its reputation. From the moment I pulled in, to the moment I left the folks who work here were going out of their way to make me feel special. The valet turnaround is pretty quick and the room service folks go the extra mile. I wasn't feeling well so I called to see what soups they had and after hearing the options I didn't pick any so the gentleman asked me what I had in mind. Shortly after the call I was enjoying warm chicken broth and felt better in no time. I am really pleased with this place.

20/11/13 | Link | Rating: 5.0
254. Ivy R.
Not as fancy as The Fairmont.  If you want a fancy stay in fancy San Francisco get a room at The Fairmont.

Our room was a corner room that on the left faced the Trans America Building and the right faced the Starlight Lounge building.

They didn't have enough towels and the water pressure was less than if you had a horse pee on your head.  It was terrible.

Um, also, only 1 robe for a big room.  Could you just add another robe, for oh I don't know, just in case there may be another person?

Plus the towels and 1 robe had the fabric consistency of construction paper.  Forget about exfoliating in the shower because you can do all that while you dry off.

The views were nice and The Top of the Mark was 5 stars.  But, this place is not in even the running to The Fairmont.  

Call me spoiled but it just doesn't even meet up to my set "Fancy" standard.

22/04/10 | Link | Rating: 3.0
255. Susan S.
My husband, daughter, and I had a wonderful stay.  Our room was spacious and had a huge bathroom that had a jetted tub with a separate shower.  We adjoined the Presidential Suite, and a front-desk employee told me that we had one of the bedrooms.  Each employee that we encountered was warm and friendly and always wanted to know what they could do to help.  The only thing that would've made it perfect was cheaper parking ($60/night).  I hope we can do it again sometime.

25/04/14 | Link | Rating: 4.0
256. Linden G.
I set up an amazing deal on Expedia. The staff from the moment I parked my car was super friendly, intelligent, and made my stay a very nice treat. I had drinks at TOP OF THE MARK. I recommend seeing the 360 degree view of the city. It was very pretty and highlights the night scape of the city. My room overlooked the Fairmont. Beautiful room view. The room was small but elegant.  I travel a lot for my work and have to say the shower pressure  was like the best ever. Rivals mine in my own bath. What an incredible place. The parking attendants were friendly and the staff let me take an extremely late check out because I had a special event. It was such a nice stay. I was surprised even the manager came out to greet me and ask how my stay was. I highly recommend!

13/01/14 | Link | Rating: 5.0
257. Jim S.
This is a decent hotel, although a bit pricey.  But for the location, I guess you expect that.  The Top of the Mark room on the top floor has gorgeous views of the city.  Food in the restaurant was so-so.

15/08/14 | Link | Rating: 3.0
258. David M.
Was here in Summer.  What a nice location.  They helped with getting tickets for Alcatraz Island...they were sold out but they found 2 for us.  They were great and the view from the Top of the Mark is awesome....especially in the morning.  Looking out over the bay while having my meal is a memory that I will never forget.

23/02/14 | Link | Rating: 4.0
259. Aaron X.
Five star on the outside. 2 star on the inside.

Let me first  say that the exterior of the hotel was extremely impressive. Incredible facade and surrounded by other beautiful hotels (Fairmont, Ritz, etc.) However once you get inside that's when the experience drops a few stars.

The rooms were outdated and not what I would expect from an Intercontinental Hotel. Everything from the carpets to the ceilings all looked extremely outdated. Not in a antique sort of way but in an old Radisson kind of way. That's just my opinion.

Second problem, parking was EXTREMELY expensive and when we would arrive to park the car the gate would always be closed and we would  have to sit there and wait for the parking attendant to arrive or one of the employees to open the gate for us. On the other side of that, when we would be ready to leave the attendant would be no where in site to pull up our car for us. I wouldn't hold this against the parking attendant though because he said they had him valeting up front simultaneously.

Then came breakfast which was included in our daily rate. Cool! Granted this was a buffet breakfast so I'm not expecting the waiters to be all over me. However when I sat down I had no napkin, no silverware and no one ever came to the table to offer me a drink. I had to flag someone down for each one of these things. For the entire room there were only 2 waiters. Buffet ends at 11am. They start tearing down at 10:57am so if you're there near 11am, eat quickly.

All this to say, i won't be staying at the Intercontinental again, it seems that their lack of attention to detail and lack of staff have done them a disservice.

07/07/13 | Link | Rating: 2.0
260. Hen A.
residential street parking a mission impossible...hotel or parking structures quite expensive...near $thirty for little over two hours at garage next door...historic intercontinental mark hopkins...aged, but polished...slightly under staffed in opinion...interiors maintained clean...but, signs of aging all around...rickety elevators...original wooden doors...narrow hallways...standard rooms quite small, but with updated beds and features...up to the 15th floor suites...small apartment sizing...living room, bedroom and corner sitting cove with glass views of the city....great views on a clear day...charming hotel with great views...

24/01/13 | Link | Rating: 3.0
261. D C.
Excellent service - we arrived early and Daniela at the check in desk was able to put us in our room at 10am!  And upgraded us.  She was delightful.  Our room was nice and very clean.  We had to store insulin so a refrigerator was delivered.  Everyone on staff was very nice and helpful.  I was there for a business conference and the facilities for the meeting were nice too.  All and all, a lovely stay.

06/09/14 | Link | Rating: 5.0
262. Joshua B.
Let me start by saying I got an _incredible_ deal on a room here for 5 nights for a pre "oh-my-god-we're-having-a-second-baby" trip with me and my wife. That made it pretty special to start with.

We got a large corner room that had both a view of the bay and downtown SF. It was always immaculately clean and I esp. liked the little "buttons" for clean-room and do-not-disturb that change the message on a switch-plate outside the room.

The bed was incredibly comfortable - probably the best of any hotel I've stayed at in SF in the last year, and since I'm there every other week for business, that's probably 10-15 hotels. The bathroom was pretty spacious by old hotel standards, and the shower pressure not bad (not as good as the Westin, imho, but I had no problem cleaning the soap off).

There's little touches that make this hotel great like the free towncar service within town - or even to the airport (not free - but same price as cab, so why not). And at the top of the hotel "The Top of the Mark" lounge was really fun to go to, even though we did have to wait about 20 minutes. Just nice to stare around the city from the top of Nob Hill.

My only knocks are the incredibly pricy room-service and Internet fees. Thankfully I have a 4G card from work and we have our iPhones - but why is it that the luxury hotels always have to have the highest fees in those two areas? Hrm.

The location is great - lots of restaurants in walking distance, easy downhill walks to Union Square, Ferry Terminal, Fisherman's Wharf - and super easy to get a cab or a cable car to or from.

Will definitely go back!

22/01/12 | Link | Rating: 5.0
263. Akbar A.
The hotel is beautiful with wonderful views and very helpful and friendly staff. My biggest disappointment was the Wi-fi at the hotel. It's not free, which was not the issue, but the speed is comparable to a 56k modem (for those of you old enough to know what that is).  
If I was here on vacation, the Wi-fi situation would not have been a problem, but as I am here on business, getting any work done at these speeds is very, very difficult.

Again, beautiful hotel, great staff and nice rooms. Just fix the internet issue and I would consider staying here again.

29/08/13 | Link | Rating: 3.0
264. Tiff W.
Great venue, came here for Google's holiday party. It was crowded, staff was good. Expensive parking, fun to dress up. Heard the have a good brunch spot upstairs

16/12/13 | Link | Rating: 3.0
265. Alex W.
I've stayed at better places but this was pretty good.  The Embarcadero was better last time because of the service but I enjoyed a better than adequate stay.  The food wasn't the best on my last trip.  I think they were going through some type of turnover with staff because I viewed some inconsistencies that otherwise wouldn't have been there.  I look forward to coming again in a few months and seeing the change,

21/09/14 | Link | Rating: 4.0
266. Maria S.
It's a beautiful old hotel located at the top of Nob Hill. The regular rooms are on the smallish side, but they are well appointed and clean. Service is decent, and it's easy to grab a cab from the bellman. Although it's only a ten minute walk to downtown and the Moscone Convention Center, Nob Hill is extremely steep so be sure to wear good walking shoes. (I lost about five pounds in three days. No wonder no one in San Francisco is fat.)

I was disappointed with the $16 daily internet charge and the room service food. Ditto the Top of the Mark restaurant, which has lovely views but little else to recommend.

01/08/11 | Link | Rating: 3.0
267. Ashley B.
Stayed here for a few days and I loved it.

It's not the four seasons but it's definitely got a grandeur of it's own..

I sat in the lobby a few nights and talked on the phone and just watched people pour in by the groups... Dressed in formal attire. Jewels, Tuxedos, Gowns- You name it.

Very interesting...

Anyways as far as the hotel goes, I enjoyed the room (Beautiful view)

Staff= AMAZING

Room service is a must! Lobster bisque and chocolate covered strawberries oh my :)

Concierge is very helpful and full of good recommendations (Other than Sushi Ran)

And I am in love with the revolving door!

Will be back soon!

23/07/12 | Link | Rating: 4.0
268. Tiffany H.
What a beautiful hotel!  I came here for a conference (but didn't stay here), and the hotel is at the top of Nob Hill.  A great location!  I heard the restaurant (Top of the Mark) has amazing views, but unfortunately we did not have time to go up.

15/05/13 | Link | Rating: 4.0
269. Ray N.
Nice enough but lacks a few things that one would expect from a high end hotel.

No bathroom vents to ventilate the steam from a shower.

No toothbrush and toothpaste provided in their bathrooms.

We always only have one towel in the bath in the three times we stayed there.

No sundries shop to purchase Tylenol, snacks, etc...

$52 for parking is a bit steep considering the standard rooms are around $200 a night.

The area is nice, the staff is pleasant, the rooms are well kept and the beds are comfortable (Serta).

For an average hotel it's sufficient, but for a high end place it's subpar.

19/03/13 | Link | Rating: 2.0
270. Alf O.
I'm comparing the Intercontinental to the Farimont across the street.  Cool and classic.  Worth a walk through, but not as inviting or as impressive.

17/03/14 | Link | Rating: 3.0
271. K B.
This hotel has such historic ties (not just swanky like the Fairmont next door) that though it may be showing its age a bit, just being able to stay in such a landmark place is an event in itself.  All the staff we encountered were professional and accommodating during our stay.  Our room/bed was clean and very comfortable with lovely views of the SF hills.  The highlight was being able to simply take an elevator up to Top O' The Mark and watch the sunset while sipping a martini.

22/12/13 | Link | Rating: 4.0
272. Grace P.
I got one heck of a deal for the Intercontinental Mark Hopkins through Travelocity, so I booked it without second thought, after doing just a little bit of quick research. You can't beat this location-it's situated right in between Union Square, Chinatown, Fisherman's Wharf, and Pacific Heights. The places you'd want to go are all within walking distance, and this is a beautiful and charming hotel with decades of history. That's usually good enough for me.

The room is a little on the small side (especially the bathroom), but it was neat and tidy, and the bed was comfortable. We were on the 9th floor, and the view was definitely more than decent. Each room is equip with a large flat screen TV, and a Keurig machine with an assortment of complimentary teas and coffee. Nice way to wake up in the morning.

The staff is friendly and courteous. Checking in and out was easy breezy.

Oh, and it's quite literally located on the very top of a hill, so brace yourself for the steep inclines.

03/06/12 | Link | Rating: 4.0
273. Laura T.
I was a bit disappointed. I booked through priceline's name your own price deal and got what seemed like quite a good deal for a hotel that is supposed to be so swanky.

When we walked up hauling all of our baggage along with us one of the doormen stopped me and said, "may I help you", to which I replied, "We have a reservation here" and he said, "this is the Mark Hopkins" and I said, "I know" and then he asked if he could take my bags. He did not approach any of the other 3 people in my party, who all walked up ahead of me. The initial impression I got when he stopped me was that we couldn't possibly have a reservation since we weren't rolling up in a limo, carrying Louis Vuitton luggage. Very off putting!

So we get in, we get our room keys, get upstairs and our rooms are nice enough. Nothing special, pretty standard, bed, desk, tv, bathroom situation, I couldn't fathom paying full price for this room. The $155 a night I got on priceline was more than I would pay for a room like this, but what are you gonna do when you're staying in SF? There aren't many budget friendly hotels within the city.

The bathroom door swung open all the way to the edge of the toilet, and the toilet was practically in the tub. At first I thought the exhaust fan in our bathroom was broken, so I asked my parents and they said the same thing. Next morning I was in the shower and thought it was awfully cold. Turns out the vent in the bathroom was not a broken exhaust fan, it was an air duct. Why do you need air conditioning while you're in the shower? I need an exhaust fan when rooming with my smelly husband! So this vent looks like it hasn't been cleaned in YEARS and I'm afraid the furry little monster living in the vent will climb out while I'm in the shower.

The sheets were not of a high thread count. I have nicer sheets at home and I buy mine at Walmart. The towels were also lackluster. I understand that hotels generally have standard white linens that can be bleached after each use, but for a place that boasts as being luxurious, it was nowhere near the word luxury.

Only ONCE during our stay did one of the doormen who are out front of the hotel at all times open the door for us. One single time, excuse me, but isn't that part of your job?

The ONE redeeming quality about this place was when I emailed the hotel ahead of time to find out if we could get a mini fridge in my parents room because my dad is diabetic and needs to keep his insulin cold. The manager emailed me back and told me he could just use the mini bar fridge and there wouldn't be a charge. She even upgraded us a few floors since we were there celebrating my grad school graduation and my husband's and my one year anniversary. Conveniently located, but believe me, that is it!

12/06/12 | Link | Rating: 3.0
274. Jeff G.
Perfectly fine hotel in a great location.  Here is what I liked about the place:
*Valet/Doorman - courteous and helpful
*Front desk staff - offered me a quieter room with a better view
*Parking - right there for you.
*Rooms - very well appointed and comfortable for an old city hotel.  
*Top of the Mark - supurbe place for a cocktail.  An SF icon.  
What i did not like about the place:
*driving a stick shift up the city streets
*walking up the hotel from wherever i had to go.

08/10/13 | Link | Rating: 4.0
275. Jennifer E.
We stayed at the hotel this past week and had a wonderful time. Everything was great: the cleanliness of our room, the room service (we ordered dinner and breakfast ~ and the food was excellent!), the service we received from the employees, our dinner at the Top of the Mark, the valet service, the front desk, all of it!

We stayed on the 16th floor with SPECTACULAR views. Our room was decent sized, but our bathroom was HUGE ~ with 2 showers, a tub, a separate toilet area, huge closet, lovely vanity area ~ all in Siena marble (hey, I'm a designer - I know these things).

We also had a separate "office/dining" sort of area ~ with a table & chairs, and a 270 degree view of San Francisco. Only downside was being charged (heftily) for internet. The additional costs do creep up ~ an extra cost for valet service + internet, a $30 extra person charge, etc. But, all in all, I would definitely do it again!

30/08/13 | Link | Rating: 5.0
276. Jenny C.
great place to get a good view of SF.  parking is super expensive here.  there is a cover charge $15 to get in on weekend nights.  there was a band and dancing at the bar.  quite festive for a saturday night.  finger foods were good, and the drinks were decent.  crowd is also older.

07/10/14 | Link | Rating: 4.0
277. David R.
Last weekend I found myself back at the Mark Hopkins Hotel. It's still one of the most amazing classic San Francisco hotels. The room prices are somewhat reasonable for the area but for some reason the parking rates are outrageously expensive. Don't pass up the chance to have a cocktail at the Top of the Mark, enjoy the views and reminisce about the good old days.

03/04/14 | Link | Rating: 5.0
278. Jenny D.
An Open Letter to Management at Intercontinental Mark Hopkins:

I have been a long-time fan of your hotels and had the pleasure of staying at a few in my past. Unfortunately, I've recently had the most unpleasant interaction with your inside reservationist at the San Francisco Mark Hopkins hotel that I will no longer be patronizing your business in the future.

My boyfriend recently booked us a stay for a span of 5 days at the "advance rate" on the website for our upcoming vacation and unknown to us there was a small check box that made the reservation non-refundable and non-changeable. Given our frequent usage of hotels,  we had become accustomed to a refund via cancellation a week or so in advance and didn't notice. When we then needed to shorten our stay to 3 days, we called the hotel to politely ask for a change 25 days in advance. After a series of brusque transfers, we were given to Miss Nancy. She informed us we could not edit our reservation in possibly the nastiest method possible. She refused to accommodate any sort of change, including one where we were willing to pay the non-advance rate for the days we wanted to stay. I also work in the hospitality business and firmly believe and advocate that a "yes" culture is instrumental to both the brand and long term success of such a business. I was shocked and appalled at her response especially seeing we have stayed at the exact hotel before.

I'm so disappointed and wish I would not even be patronizing your hotel in my upcoming trip. I encourage management to quickly take a look at the people you've employed to demonstrate your brand to your loyal customers as well as rethink the culture you've built within and throughout your company.

Sincerely,
Jenny Wang

04/12/13 | Link | Rating: 1.0
279. Lisa C.
This was my first trip to San Francisco. I stayed here 3 nights back in May 2009 and was very pleased. This Gothic-style palace that sits on Nob Hill was very romantic. My room was cozy with luxury of extravagant bedding, marble baths and a breathtaking view of Grace Cathedral and a easy walk to St. Peter and Paul's Cathedral, Union Square, Chinatown, shopping, theater.

22/03/14 | Link | Rating: 5.0
280. Doug J.
Great location, great views.  Lousy wifi.  If you need wifi to work, this is not the place.

01/05/14 | Link | Rating: 3.0
281. Courtney K.
I love San Francisco! It's my favorite city to visit and when I get into town I am always ready to drop my bags at the hotel and go sight-seeing.  But not this trip.  This is such a fabulous hotel that I wasn't too motivated to leave.  

We had a "club level" room on the 9th floor which was on the corner of the building and had view of the Cathedral and Fairmont.  I loved that not only could I hear the clanging of the cable car, but that I could also hear the cable itself running under the street if my window was slightly ajar.

The room was large for SF and the bed was super comfy.  But even that super comfy bed couldn't keep me from enjoying high tea, cocktail hour, breakfast, etc. in the club room.  Other benefits of the club room included "free" internet, late checkout (2pm), free garment pressing, etc. Thank goodness these rooms do not come with a scale.  The bathroom was an ordinary size but was well appointed.  

Service was great - at the front desk, in the club room, and that nice man who brought me room service at 11pm when I was craving dessert.  (Yeah, unfortunately I missed the dessert hour in the club room.)

Yes, parking is $52 + tax for the night but I am sad to say this is about the going rate in SF.  The cheapest I have ever seen is $40.  Sometimes they'll roll it into the room price and call it free, but really, expect to pay to park one way or another.

Overall a great experience and I think the "club level" upgrade was definitely worth it, especially since they were serving my favorite Moet and Chandon champagne at breakfast and cocktail hour.

27/12/12 | Link | Rating: 5.0
282. Lee D.
I love the old world elegance of this hotel. The service is warm, inviting and impeccable.

I sat at the bar at the Top of the Mark. The eggs and eggs are a really great choice.

I'd give this hotel 5 stars except for two things. 1. There were no glass glasses in the room for water. There were paper cups. And 2. The towels were quite threadbare. I expect fluffy towels and glasses at a hotel the caliber of the Mark Hopkins.

All in all, I loved it.

02/09/13 | Link | Rating: 4.0
283. Stephanie B.
Our little family recently stayed at the Mark Hopkins Hotel for the first time.  It was a fantastic experience.  We had our nearly 11 month old daughter with us, and we arrived on Friday morning.  The very accommodating staff put us in a room that was available at 11:00 AM (a very early check-in).  They also put us in a corner room, so there was more room to set-up the Pack N Play.  Finally, they gave us a 1PM check-out, so our daughter could nap before we head to the airport.  The staff really went above and beyond to accommodate us.  The rooms are beautiful.  We were looking up California Street towards Grace Cathedral.  There was a very comfortable king size bed, a big (new television), a cabinet with a mini-bar, a desk and a reading the chair.  The bathroom was roomy, and there was a bath tub with shower.  I will definitely stay here again!

08/10/13 | Link | Rating: 5.0
284. Peggy J.
Rooms are 4 stars. Service is 5 stars. You have to pay extra for everything, including wifi. $12 for 15 minutes of business center use.  If you walk anywhere, be prepared for a workout as the hills are steep!

12/07/14 | Link | Rating: 4.0
285. Steve L.
The Big Four was a quartet of 19th century business titans credited with building the first intercontinental railroad, and their presence on Nob Hill remains profound. Only Charles Crocker is absent, but his family name received plenty of run at a now-defunct California bank and still adorns an art museum in Sacramento. The names of the other three live-on at hotels - the Stanford Court, the Huntington, and the Mark Hopkins.      

We have stayed at the Hopkins a number of times and enjoyed great views from many of the rooms. To us, the key has been to pay a little extra and book a Club Intercontinental room. This gives you access to a private lounge serving breakfast, hors d ouerves and cocktails. It's a very comfortable, large space that includes a big TV and a couch. It almost feels like home, which is nice.

15/08/13 | Link | Rating: 4.0
286. C. M.
I stayed here a few times and each stay was a pleasant one. King suite is a nice size suite with amazing views of The City and a huge and comfortable bed. Beautiful bathroom and friendly staff. The Top of the Mark has breathtaking views and live entertainment. It is pricey but it's worth the splurge or a special occasion.

18/05/14 | Link | Rating: 4.0
287. Dustin W.
Very nice hotel! A bit fancy but definitely worth it. Helene was super helpful as a concierge and I would easily come back. Only thing I was not a fan of was the cost of using the computers in the business center. 10.95 for 15 minutes of usage! What? Bring your laptop....

21/07/14 | Link | Rating: 4.0
288. Max M.
The Mark Hopkins is very nice, but does not attain the level of service and accommodations of a Ritz or Four Seasons if only for a few reasons.

The Good:  Gorgeous building and easily accessible location on Nob Hill. Very nice staff for the most part. Great Room Service:  Polite, timely and the food was very good, fresh and hot.  The Housekeeping staff was thorough and detailed.  The Top of the Mark was enjoyable for a fun weekend night as well as a weekday brunch.  The elevators are a bit slow and small, but are easy to access especially in the lobby. We had a very nice room with a beautiful view.  The rooms are classic traditional and quite elegant although some may find them dated, we enjoyed the atmosphere.  The windows can be opened a crack which brings in the beautiful fresh air and the sounds of the city as well!  A nice accouterment indeed!

The Not So Good:  The front entry to the hotel is difficult for arriving vehicles to negotiate  and the valet is a bit overwhelmed.  Upon our late evening arrival there was no bellhop present to assist us with our luggage nor to open the front doors.  The Check-In desk albeit very polite was slow. The Concierge (in this case a woman) was difficult to understand; she was unorganized; and, she was neither friendly nor very accommodating when trying to secure our day trip nor at anytime during our stay. Finally, the towels and washclothes were substandard for a hotel of this class.

As an aside,  the car service the hotel utilized for our day trip to Napa provided us with the worst driver I have ever encountered.  Poor driving skills and even less by way of customer assistance! Patrons beware!   Interesting to note the same car service provided us with one of the best, most knowledgeable and friendliest drivers we have ever encountered for the departure ride to the airport!  If only we had Bruce (BDH) for Napa!  By the way, the hotel smartly waived the car service fee for departure trip.

The rather minor complaints aside, this is a hotel that we will revisit as we truly enjoyed our stay at this Old World style establishment.

05/09/13 | Link | Rating: 4.0
289. Kirby M.
My Hubby and I stay here for a little weekend get away in the city. Amazing attention to detail an service. They bend over backwards to make sure you feel special. Great club lounge and salt water pool. Yummy roomservice breakfast...Eggs Benedict = A+++

08/08/14 | Link | Rating: 5.0
290. Lucas J.
I'd like to start this review off by saying that the staff at the hotel were very friendly and the rooms were comfortable. The reason for my 1 star review is that during my stay there was a three or four block radius that was cordoned off around the hotel. There were bomb squad units, bomb detection dogs, and no less than 50 police officers, secret service agents, and other law enforcement, surrounding the hotel. Needless to say I wasn't very comfortable having all these people with guns in a place where I came to relax. I felt like I was living in a super secure detention facility. So I thought I'd share my displeasure with the hotel manager. She told me that nobody has ever complained before about the surrounding blocks being closed off to parking or about having a lot of people with guns in and around the hotel. She told me because of security reasons the hotel is not allowed to inform the guests when the VP is staying at the hotel. Anyway, I'm not happy that they put the happiness of one guest over all their other guests. I'll never stay here again.

13/10/14 | Link | Rating: 1.0
291. John M.
I've stayed in quite a few five Star hotels, this one hands down the worst customer service and not worth the money.  I booked a room for three male adults friends, they shove us in a small king size bed room so now we have a rollaway (extra $30 per day) and someone who has to sleep on the floor, because they over booked the hotel.  I will never stay at this hotel chain again, over $850 spent on this hotel...

17/08/14 | Link | Rating: 1.0
292. Patricia K.
The Mark Hopkins hosted my wedding this past weekend and my husband and I could not have imagined any place else. We both live in LA but I grew up in the Bay Area and I always wanted my wedding to be in SF. The Mark Hopkins delivered and delivered it well. I worked with Chrissy Wolfman for most of the year until she went off on her maternity leave (congrats on the baby boy!!) and Matteo took over and was just as flawless as Chrissy.

I felt completely taken care of in the year it took to plan my wedding and Chrissy and Matteo answered every single of my crazy and long emails (sorry I sent to many as I was my own wedding planner!!) but they never made me feel bad about my questions and answered everything thoroughly and clearly.

My guests were amazed at the hotel and said it was the perfect wedding location. The Mark Hopkins did everything perfectly - from delivering the wines to all the guest rooms, to allowing my loud and crazy family to host our morning tea ceremony in the bridal suite.   Guests knew where to go and the staff of the MH were very helpful and informative and executed the timeline of our wedding day to a T!! (In fact it was me the bride who kept us delayed but they would call my room to make sure I was aware of what was going on downstairs as I had a million and one outfit changes!!). The night went off without a hitch - it ran smoothly and my husband and i could not have asked for anything more.

The hotel made us feel special on our day. They sent us surprises and kept tabs on us to make sure we had everything we needed. Our guests said the food was outstanding (apparently the lamb chops were "killer"...I was taking photos at the time) and my dad mentioned his chicken was cooked perfectly.

The hotel is impressive and a great place to stay or to have your wedding at. It has the old San Francisco charm but makes you feel special. There is no other place like the MH.

Chrissy and Matteo, you both are dreams to work with!!

11/11/13 | Link | Rating: 5.0
293. Christie O.
Having lived in the Bay Area for several years, the Mark Hopkins is a landmark atop Nob Hill for tourists and locals alike. Recently stayed here for 5 days while attending a funeral in Berkeley. Pulling up and notifying Doorman that I was checking in, and my friend would be parking for a few moments, nobody offered to take my luggage (up several steps) nor even open the door...so much for first impressions (I had a $10 bill in my pocket which stayed there)

Upon entering lovely lobby and approaching check in, a gent asked if I needed a Bellman (elevators were 10 feet away) Check in was swift, friendly and off we went to check on room. Initially I was worried because it was across from lift, but Lily tested it and I could not hear noise at all. Room was modern, well appointed and tastefully decorated. Loved the automatic light in closet, Frette linens, robe and slippers. Toiletries were fancy, including a small daily scrunchy for my hair; mini bar was full of gummy candies, snacks and the usual (my cousin would have preferred more chocolate) The gym is rather small with a couple treads, ellipticals and some free weights, etc but a 24 Hour Fitness was nearby, as are steps to run and steep hills to climb. The sound of the Cable Cars and Grace Cathedral bells was great.  The bed rivals Four Seasons (best IMO) for comfort.

Centrally located to just about everything: Chinatown, Financial District, meeting of the Mason/Powell & CA cablecars, Union Sq...restaurants from casual to Fleur De Lys are within walking distance (but house cars available within 2 mile radius)

Top of the Mark serves a pricey but AOk breakfast buffet, room service is super quick and efficient (and was willing to make off menu items) Definitely stop in for drinks (room key gets $10 cover deducted) I prefer the Fairmont for breakfast or lunch (gazpacho with prawn = OMG!)

Will definitely stay here again on another trip to visit family/college buds/one of the most beautiful cities in the world.

19/12/12 | Link | Rating: 4.0
294. Luciana B.
This hotel does have an old charm to it and it has been slightly updated but I have to say I had the worst experience there. The walls are thin and a couple started fighting in the middle of the night. I called front desk and they said they would take care of it.. It stopped for a while and then restarted.
Parking is 59.00 DOLLARS PER NIGHT! plus 14.00 for internet per day.
I rather have a more restful night in a place with better sound insulation.

26/12/12 | Link | Rating: 2.0
295. Lisa W.
I stayed at the Mark Hopkins on a recent business trip. The hotel lobby is beautiful and check in was friendly and efficient. The room decor is very nice, and housekeeping was great. There is a bit of street noise though, especially if you face the street with the cable cars. The hotel is at the top of Nob Hill so if you're on foot you'll get a workout going up and down that hill! My only complaint is regarding the temperature of the room. I was there in October and it was fairly warm outside. I could not get the room cool enough for my liking, even though I had the AC on and temperature set in the low 60's. Other than that, it was a great stay and I would stay there again in the future.

31/12/14 | Link | Rating: 4.0
296. Lynette G.
Just had my wedding at the Mark Hopkins Hotel on May 3,2014. I could not hAve been any more pleased with the year long planning with the Mark Hopkins, in particular Chrissy Wolfman the events coordinator. Chrissy is one of the sweetest, kindest, and most patient people.  My husband and I struggled finding a wedding venue, but all signs pointed to the Mark Hopkins when we met Chrissy. She was extremely accommodating, and was great at keeping in contact with us. Once we booked the venue, Chrissy continued to take such great care of us. She was easy to get a hold of and always gave professional advice for our wedding. Needless to say, she was perfect !

On arrival the day before my wedding, the staff at the hotel were great. The customer service is outstanding. All my guests who had checked in to the hotel couldn't believe how on-point all the staff was.

And let's not forget how beautiful the hotel is. It has such classic San Francisco charm. The rooms are clean and inviting. It sits on top of nob Hill surrounded by such great views of San Francisco and the perfect spot to see cable cars pass by every five minutes right in front of the hotel! It's location is ideal. In the hotel there is Top of the mark which has great food And even better drinks.

Now to the wedding reception......cocktail hour was held in Room of the Dons and dinner was in Peacock Court and both were amazing! They were spacious and beautiful.  The dinner staff, managed by Hani, were so professional. They were like a well oiled machine. Chrissy and Hani made sure all food was hot and out to the guests according to our schedule. All the food was outstanding. My husband and I were pleased when we saw all empty dinner plates (even the ones from the family members who usually never finish their plates). Compliments to the chef and pastry chef for such good looking and even better tasting food. The dinner staff along with the elegance of the hotel really puts together a really warm/inviting/intimate/romantic feel for the wedding even with my 225 guests.

There is so much to say about the Mark Hopkins that I could write a book! The hotel staff really make the hotel such a delightful place to be. Sometimes it is truly the quality of work that staff provides that makes or breaks a business....in this case the Mark Hopkins does everything from location, look,atmosphere, things to do, and staff RIGHT. Weather you are staying the weekend or booking a large event, go with the Mark Hopkins. It's San Francisco's finest! Thank you Chrissy and all the staff at Mark Hopkins who made my wedding weekend (along w my year long planning process) so memorable. =)

17/05/14 | Link | Rating: 5.0
297. Didi D.
I will start with the good side. The view from the top of the mark is amazing. Also, the service by the desk is good. But:
1) the hotel is over priced. The rooms are old the baths are outdated and the water pressure is very low.
2) the climb up nob hill is hard. It was ok for me during sunny days as I got a nice exercise, but on rainy days the hill was slippery and windy.
3) they don't have enough cabs and push you to take their expensive limos.
4) the top of the mark has amazing view but it is overpriced and the service is bad, I asked for amaretto and got whiskey.
5) breakfast is not good but very expensive, hot breakfast and espresso is 50 bucks.
6) there is no electronic checkout, I don't think I needed to checkout form a hotel in a very long while.

So, if you are touring and don't mind an old room and a steep climb, stay there. At least the view is great and the desk guys are nice.

Otherwise, go for the westin it is cheaper in a better location and has new rooms and great water pressure.

04/03/14 | Link | Rating: 2.0
298. Alyx F.
A truly lovely hotel.  I came here for a corporate holiday party and the event space is gorgeous.  The event got a bit crowded for my taste, so I would make sure that if you are thinking of hosting an event there that you think critically about how many people it can actually hold.  Aside from that, it was a lovely evening.  It made the perfect setting for our 1920's themed party!

07/12/13 | Link | Rating: 4.0
299. Sara P.
Great hotel for views...

Stayed in the Nobb Hill Suite with the boyfriend....

Great service overall as usual

Never have a problem getting what we need when you book an upgraded room here...

Excellent large bathrooms, large rooms, large TVs and gracious panoramic views of everything San Francisco offers.

20/04/14 | Link | Rating: 4.0
300. Mehran F.
Good hotel. Great location. Charming rooms. Very comfortable beds (dawn beddings to lay on and to put on your top)..

i stay here regularly and recommend it highly. A few times i have stayed at other hotels in San Francisco, i've regretted it and miss Mark Hopkins. (avoid the food at Top of The Mark restaurant though).

21/08/13 | Link | Rating: 4.0
301. Ma B.
I stayed at the Mark Hopkins a week ago. The location on top of the hill is amazing. I had a corner room on the 7th floor which gave me an amazing city view towards the Bay Bridge. The trolley passes by right in front of the hotel which really gives you that authentic Frisco feel. The staff was superb. I was in town for a two day business trip and they were able to accommodate my early check-in which really allowed me to be rested for my meetings later that day. I had a brief interaction with room service on the first night as well as the restaurant hostess the next morning. Both were very professional. The hostess knew how long it would take me to walk or taxi it to the BART station on Powell St. This was impressive to me and helpful. I was running a little late on my second day to my meetings but she was very accommodating in getting me some juice and food on the go. Lastly, the bell hop as well as the door man were very personable each time that I interacted with them. I anticipate that my new territory at work will require for me to fly into SF 3-4 times per year. I look forward to this hotel being my home away from home while in the Bay Area.

19/02/15 | Link | Rating: 5.0
302. Mike H.
I am very picky when it comes to hotels. The price was not bad here, but you had to pay extra for parking ($60 a day or something) as well as internet, etc.

They did not have any breakfast at all, or even complimentary coffee. I would recommend all hotels as least give guest some free coffee in the morning.

The staff here was fantastic, the door man and hostess were really nice. They have a cool restaurant called 'Top of the Mark' on the top floor, where you have a view of the entire City. It is $$$ but we just came for a couple drinks.

I think we paid around $300 a night, and our view was terrible. We had a view of the HVAC units, dirty and steaming from the smaller roof.

If the Fairmont next door is anywhere near that price, stay there instead!

05/03/14 | Link | Rating: 3.0
303. Bach H.
It's an awesome location.  The staff is really nice.  The Top of the Mark has breathtaking views.  But our room was soooo tiny!  We were cramped, especially in the bathroom where the bathroom door opened in front of the toilet.  And then you would have to squeeze through & then close the door to use the toilet.  It was just a bad layout.  We wouldn't stay there again.

11/02/15 | Link | Rating: 3.0
304. Jana L.
Awesome awesome hotel!  I really enjoyed my stay here over the weekend.  I was part of a wedding, so the family rented out the 18th floor - penthouse suites baby!  And duh, it was such a joy to live in!  There are two bedrooms in the suite, and each one had a really nice bathroom.  The living quarters was perfect for the wedding party to hang out and enjoy.  Because it's secluded to just two penthouses on the 18th floor, it felt private.  

The view was amazing from the 18th floor!  I've never seen the Golden Gate Bridge hiding behind a foggy lace or even behind buildings!  It was such a beautiful view (check the pic I put on yelp!).  

The Yays: I really enjoyed sleeping on these beds!  Like for real, I would have taken one home if I could!  So comfy and I felt like I was sinking into a cloud :).

The Mehs: Housekeeping was slow?!  I moved from the 18th floor to the 7th floor one night, and my check-in time was supposed to be 3:00.  Well for some reason, house keeping was "slow" so there was no way I could check-in early.  That was annoying.  I realize there were three weddings that day, but I felt like it was more important for them to be prepared for such a big occasion.  I had stuff to do the day of the wedding, too!!

Really beautiful hotel especially if you catch SF on a sunny day.

18/09/13 | Link | Rating: 5.0
305. Genesis J.
Fell in love with the view, the location, the building, and the service! Stayed on the 17th floor. Loved the view of the Grace Cathedral, the park facing it, the bridge, and the ocean. The room wasn't large but it was perfect and so comfortable for two. I was so glad we chose this hotel!

23/11/14 | Link | Rating: 5.0
306. Margaret M.
Beautiful historic hotel in the heart of San Francisco and a great place to stay while visiting.

We were able to snag a corner room with amazing panoramic views of the city on one of the top floors - could not have asked for much better.

Upon arrival, at the very top of Mason & California (literally perched on top) you are greeted by a cobblestone driveway & suited friendly staff. The lobby is classic, so if you are looking for modern this might not be your spot, and the rooms are hit or miss. From what I have read it sounds like most have been updated but not all. We had an updated room so our furnishings were modern, the bed was plush and the creature comforts are set up for both business and pleasure travelers.

The fitness center is small but fully equipped, drinks are expensive (but thankfully strong) and the food is decent. You must be sure to check out the Top of the Mark located...you guessed it at the top, with breathtaking views. Try to get a seat in the bar right up against the windows, you won't be disappointed.

21/07/13 | Link | Rating: 4.0
307. David W.
Beautiful views.  Average rooms.  Good service.

12/03/14 | Link | Rating: 4.0
308. Gordon S.
Dear Top of The Mark,

Had brunch. Food was ok. Took forever for server to bring more creme fraiche for the caviar service even though I was asking for it. Had to wait 30 min for champagne refill even though we were asking over and over..  Your food was ok. View was cool, but for 80$ plus tax and tip per person you can do better than that. Get it together

04/02/14 | Link | Rating: 2.0
309. Greta R.
I love this hotel.  The entrance is so elegant.  It's the most amazing valet parking situation with the corner entrance.  The views from the rooms are amazing.  The staff is very friendly.  The rooms and beds are amazingly comfortable with Frette linens and mattress toppers.  The Top of the Mark is also a wonderful experience.  This is a classic piece of San Francisco history.

02/03/14 | Link | Rating: 5.0
310. Jerry M.
We had a great stay at the Mark Hopkins Intercontinental. The hotel staff was wonderful, especially David in the club. He saw to all our needs. If it were not for David we would not have joined the club which was totally the way to go. Food at the club was superb. Overall, our room was very clean, the bed super comfortable and the view excellent. Highly recommend.

22/11/14 | Link | Rating: 5.0
311. Karen L.
full of old world flavor and charm, this picturesque hotel offers great views of San Francisco's busy city.  Nestled on one of the more steep hills in San Francisco this little gem is comfortable and quaint.  

The staff are gracious and friendly.  

This would not be an ideal location for someone who has limited mobility as you have to walk up or down a very steep hill if you are not traveling by car.  

I stayed in a suite which was well appointed; had a comfortable seating area complete with table for 4 people to sit to enjoy in room dinning or a cocktail, a love seat and chair, a very spacious bathroom with shower and tub and a comfortable bed with soft linens.  

Other amenities included a Kuerig brewer for hot tea and coffee in your room.  Toiletries which included a dental kit and slippers in case you forgot yours.

21/10/13 | Link | Rating: 4.0
312. Karen M.
The outside and lobby of the hotel are beautiful old ornate in design. A bit hectic driving into the entry of the hotel but the doorman was quick to help. Check in was quick and efficient. The rooms are ok nothing special. Not real roomy but comfortable. Beautiful view. The bedding was very cozy and comfy.

I got this room at a reduced rate. I don't think I would pay the standard rate. The top of the mark restaurant is worth a visit for the views and ambiance.

28/06/14 | Link | Rating: 3.0
313. Dennis W.
When a place has as many comments as this property does, you're pretty safe in going with the consensus. In this case, the top reviews seem to all note the same handful of minor negatives amid seas of praise. Depending on your view, this property's probably best described as a "steal" of a 3-star or "solid" 4-star  on a 5-star scale (...and one that just-so-happens to be housed in a historic space beyond categorization).

The first and foremost point: the location is great for tourists and business guests alike. Transit, including the California Street cable car line, is close by and there are multiple parking options at, or within a short walk of, the hotel.

Secondly, the architecture of the building and interior decor is that of unimpeachable elegance (especially in public spaces) . The phrase "they don't build 'em like this anymore" may (...and should) come to mind. There are certainly a few modern touches (internet, flat screen televisions, key cards...), but they're tastefully done in order to let guests experience the hotel's past. Before any other interaction, it's the stately nature of the Mark Hopkins' exterior that raises guest impressions; that the venue's still living up to those standards, by-and-large, is no small feat.

The bathing situation is very generous in many rooms. Polished stone floors in a cavernous space, warmly lit and devoid of errant hair or unfortunate stains, provide a relaxing start and end to the day. Were the water pressure up to par or the linens been a bit newer, it would've been exceptional.

Overall, this is a hotel lover's hotel. Fine views, a solid in-room experience, good location and timeless styling are on display.

Notes:
1) Overnight parking in the Cathedral garage, about two blocks away, is significantly less expensive than at the hotel or the private garage one block away. The route is fairly well lit at night as is the garage itself.

2) Visiting the Top of the Mark is a must, if only to take in the views. It's your right as a guest to visit this area, so do.

3) Many of the outlets in the main lobby are in the floor. The interior seemed to offer more of these than the smaller, perimeter areas did, though I didn't take a count.

4) You may get an assignment here if you Priceline Nob Hill. There's no harm in bidding aggressively in order to get the best value.

08/09/13 | Link | Rating: 4.0
314. Andrew D.
This review is for the Top of the Mark restaurant. I came here for a birthday tonight and had a very poor experience. We were seated right away but waited literally 35 minutes trying to flag down a server - we were never acknowledged. After wasting part of the night here we cut our losses and expressed our displeasure with the host and walked out. The live music was also deafening loud. The view is great, I'll give it that. I live in SF so if you're visiting I can see the appeal, but I can give you literally 100 recommendations for restaurants where you'll have a better experience than this place.

02/10/14 | Link | Rating: 1.0
315. Mimie L.
For my 100th review, I found it fitting to write on a place that was quintessential SF and the Intercontinental Mark Hopkins Hotel definitely fits the bill!!
This hotel is located in Nob Hill and has awesome views!!! It shares it's "touristy" location with the Fairmont Hotel across the street.

I came here with girlfriends to celebrate a special "girls night out" on the town.

Pros:
We were given a very nice suite -- the front desk person said it was one of the better rooms. We were across the hall from the Presidential Suite!

Very spacious. Was more than enough room with a separate living area, dining table, couch (not a pull out tho) and additional tv.

The bathroom was luxurious with a marble shower and jacuzzi tub.  (Which we didn't get to try out.)

I loved the bed! It was super comfortable!

Numerous closets. Our suite had 3!

Robes and Slippers. =)

The lobby was beautifully decorated and you could really feel the holiday spirit.

Cabs were plentiful and came quickly.

Cons:

The hotel is on the older side, so if you're on the top floor, be prepared to have to make some new friends on a crowded elevator.
I was awakened in the morning because I could hear all the pipes/plumbing when a toilet got flushed or maybe it was shower is running? from the floor above.

Minus 1/2  star for not having roll-away beds for free. They were $30!!
Minus another 1/2 star for possibly having ghosts!!! Early in wee morning hours, one of the lights came on in the closet. We were all asleep and all the lights in the closets are motion sensored!!!! EEKS!!!!

A few things to note:
The toilet is more than an arm's length away from the toilet paper! So, get some tp before you sit down.
Park in the garage across the street. Definitely cheaper than doing valet!

06/12/12 | Link | Rating: 4.0
316. Vikkie N.
Really, what says San Fran like the Mark Hopkins and the Top of the Mark? The hotel is an icon and, as it was my first time there (for a conference I had organized) I was very excited.

My room was on the 12th floor and was a small corner room with no real view (unless you call watching the planes take off from SFO a view). The hotel is well used, and it shows. The walls are marked by stray suitcases - as are the room doors, but the rooms are clean and comfortable. Take note - if you have a 15" laptop, it will NOT go in the room safe!

The Top of the Mark was the venue of our group's meet and greet. The waiter, Victor, was awesome and looked after us all superbly. The list of 100+ martinis is a little overwhelming - I'm quite sure most people don't get past the 2nd page. The room itself is has such a great aspect overlooking the bay and it's easy to imagine the place swinging to Glenn Miller back in the day.

The front desk manager, Patrik, was superb and solved a room problem with one of our guests quickly and professionally. If you get the opportunity, spend the extra for the Club Room benefits. Food and drinks all day long, a computer and printer, late check out and Illy lattes to die for!

02/10/13 | Link | Rating: 4.0
317. Rick R.
This historic hotel in the Nob Hill area of San Francisco is top notch and offers stunning views of the city.  It's one of the "grand hotels" of the city and oozes old world charm of the gold rush era.

The lobby is beautiful and the rooms are nicely appointed. God bed linens and pillows, nice bathroom amenities too.  There are two negatives I encountered, albeit minor ones.

The bathroom towels were skimpy and worn out. They felt like cheesy Holiday Inn towels. Small, thin, and threadbare.

Also I wasn't crazy about the rom service dining menu options for dinner. That being  said, the overall experience is very nice and I still feel that the hotel is excellent.  

The Top of the Mark lounge is very nice. But whatever you do, don't try to rearrange the tables in the lounge should you show up with more than four friends. The skinny aloof Norwegian host will throw a hissy fit if you do.  I wanted to leave, but I didn't want to make a scene.

27/03/14 | Link | Rating: 4.0
318. J H.
I come to San Francisco frequently for business trips. I have my usual hotels I stay at but all seemed to be sold out this week. I stayed at the intercontinental mark Hopkins since it was the only available hotel left within my approved network. The staff was very friendly but the hotel is very old, outdated and historic. The view at the top of the hill were beautiful but the location was definitely not ideal. The rooms are very loud and you can hear everything on the busy streets outside as if there was a window open. The bed had sink holes where people have slept and felt like they haven't gotten new beds since the hotel was built in 1926. Considering the rates of this hotel, I would not recommend and will not be returning.

21/10/14 | Link | Rating: 2.0
319. Erica S.
Recently stayed here for the weekend.  Great location as it's walking distance to Union Square and Chinatown, but be careful walking around in heels as it is situated on a pretty steep hill.  At night, the front of the hotel looks really nice, but it was pretty chaotic when we got there as they were cars and taxis lining up everywhere.  Although other Yelpers had mentioned about cheaper parking garages elsewhere, since we were running late, we just valeted it here.

Check-in was quick and easy.  Our room was on the 3rd floor.  We had a king-size room which was clean and a decent size, but it was nothing fancy.  After hearing about this historic hotel, I was expecting a little more.  At least they had nice toiletries which we later saw for sale at Neiman Marcus.  Next to the elevator on our floor was the postal shoot, which was cool to see.  Nice lobby worth taking photos of.  Too bad we didn't have time to go up to the Top of the Mark for some cocktails.  

Check-out the next morning was easy.  We left our bags while we went shopping.  Picking up the car took awhile, but overall, we enjoyed our stay.

10/11/13 | Link | Rating: 4.0
320. Ana M.
Old school SF at its best! I've stayed here on and off for many years (ok, decades) and it's one of my long time favs. First of all, the staff is FABulous! The rooms are always neat, clean and has been kept up over the years, the bathrooms are modern & great with equally great amenities. The Top of the Mark with its hundreds of martinis and views! is to die for -- so take the elevator up! The room views are also very fabulous (from all the rooms I have stayed in). Room service is always faster than I expect. And the Christmas decor in the lobby right now puts you in the spirit!

11/12/14 | Link | Rating: 5.0
321. Jennifer W.
Lovely Hotel. I stayed here for my x-mas party and had dinner at the Top of the Mark.  What an amazing view.  I had a corner room on the ummm I think 11th floor and Wow the view was gorgeous! Lots of space in the room and the linens were soft and comfy.  We slept with the shades open so we could watch the lights twinkle and listen to the hustle and bustle of the city.

I will gladly return.

24/07/14 | Link | Rating: 5.0
322. Jane W.
The hotel is good, but the staff here is great. From the waiter in the Top of the Mark to the front desk staff that let us check in early and when one of us was really sick with the flu check out late, the service couldn't possibly be better.  When the heat wasn't working well in the room, the maintenance staff came up to the room immediately.  If Nob Hill, is the area you want to stay in, this is a great deal and an excellent place.  The only thing that you should keep in mind is that this is an older historic hotel and everything isn't brand new.

07/01/15 | Link | Rating: 5.0
323. D P.
As an Intercontinental Ambassador, I booked a King Executive suite and was upgraded to a Junior Suite. Great upgrade I thought, until I tried to sleep. All the Junior Suites wrap around the elevator shaft and have little to know insulation from the elevator equipment. I heard the elevators operate all night and did not get much sleep.

For the 2nd night, I requested a room change and the person I spoke with hesitantly gave me a room upgrade to one of their bigger suites. That room was spectacular! If not for the Junior Suite issue, I would highly recommend the Mark Hopkins.

23/12/14 | Link | Rating: 4.0
324. Michael C.
Bullshit, ill constructed, over hyped, and, AND poorest, asshole, degenerate, uncouth, inhospitable, inefficient goob that goes by the name of "David." Cool story, bro, next time you're there slap him one time for me, and KNOW he unequivocally deserves every centimeter of that finger to his face. WORST! I've been treated better at hollister than this joke of an employee. 100 percent do not waste this type of money for inexcusable rude behavior. Motel 6 it, then thank me later.

27/09/14 | Link | Rating: 1.0
325. Karen C.
I would say this is a very nice hotel but its looking it age.  It is definitely in need of a good remodel.  I was able to check in early and got a nice corner room.  It was right off the elevator which is always nice.  The room accommodations were very plush but as I said earlier, the hotel is showing its age.  Lots of scuff marks on the wall, wallpaper coming up in certain areas.  

Also, the heater in my room (#414) barely worked.  I had it cranked up to 80 and barely any heat came out.  Luckily I could sleep bundled up under the covers.  Also, being only on the 4th floor, I could hear every car and cable car that went by.  Sound proofing is definitely in order.  

Also, when I checked out, the front desk person called the garage to get my car.  Well, after at least 20 minutes standing in the cold, I asked again and they finally brought my car around.  Should not have taken that long.

So overall my stay was ok.  The staff was friendly and the hotel is in a good location (except for those hills!) but I doubt I will stay here again.  Also, who closes a bar at midnight on a Saturday night!?  My group tried to go to Top of the Mark and it was already closed.  They missed out on a big bill!

11/12/13 | Link | Rating: 3.0
326. Thomas H.
Stayed here one night, which was enough.

The hotel is an amazing part of history -- our reason for choosing it -- but the hotel is dated and shows it.  No doubt California and San Francisco taxes make updating the hotel quite impossible.

The room is comfortable enough and had a spectacular view.

Food in some of the restaurants was good but unbelievably expensive.

The Top of the Mark was disappointing and much too loud.  We stayed for a glass of wine and left.  I was hoping that, beyond the amazing view of the city, that it would be a romantic place for an evening of holding hands and sipping wine: we could hardly hear ourselves think.

Still, the Mark Hopkins was an amazing place to visit.  My wife and I sat and read in the lobby, enjoyed first some marvelous coffee then later, a superb bottle of red wine.

26/03/14 | Link | Rating: 4.0
327. Andrew S.
Loved this hotel! With a fun old-fashioned theme I was super excited. Located on the 15th Floor with an indoor terrace. Would definitely return to this location.

25/08/14 | Link | Rating: 5.0
328. Julie B.
Wow, what a beautiful hotel. I stayed at the Intercontinental Mark Hopkins for just one night while visiting San Francisco. The hotel is quite a site -- I'd recommend going and taking a look even if you're not staying there.

I requested an early check in and was happy to see that there was a room available for me on the early side. My room was great -- insanely comfy huge bed, large flat screen TV, and a beautiful view of California Street. The one downside of the room was that being on the second floor, it was extremely loud. Between the cable cars and the taxi whistles, it was pretty hard to zone out in my room. Luckily I travel with ear plugs so the noise wasn't issue once I was asleep.

The hotel is in a great location -- just a short walk from Union Square and Chinatown. It's surrounded by hills (and the Cable Car) but there are plenty of taxis lined up outside at all hours.

For such a nice hotel they seem to have tons of sales/discounts, so make sure you search around before booking!

12/11/13 | Link | Rating: 4.0
329. Taza A.
We just stayed at the Mark Hopkins this past weekend for a the USC/Stanford football game. It's a very old school hotel, with some cosmetic upgrades. The rooms are sort of small, and if the windows are open there is a howling noise from the draft under the door. It has three very small (10 person) elevators that are kind of scary. There seemed to be a couple of events like a wedding or a convention going on. The main driveway to hotel is placed very precariously on the corner. It doesn't even look like you should pull in there. Every time we came in or out we had to honk at the people crossing the street to move. The doormen were very nice to my husband, but it took a while to get our car, even when we called from the room. What really prompted me to write this review is the bellman when we left. He thought he was being stealthy, but he told one of the valets that our luggage smelled like weed. Not sure why that bothered me so much, probably because we were one of the few Black guest I saw during our four day stay. Anyway, dude it's the Bay. You never smelled weed before? We were checking out, why did he care?

I think these rooms are $400 and up during the weekend. If we hadn't used a 2 for 1 offer from Intercontinental, I would not feel like our money was well spent.

On the bright side...the hotel is in a great location. The trolley stops right in front. There is a restaurant at the top of the hotel, Top of the Mark, that has a 360 degree view of the city and a small bar. If classic vintage hotels are your thing, you'd like it. I think Vegas has me spoiled.

09/09/14 | Link | Rating: 3.0
330. Ryan P.
I can't believe the Intercontinental Mark Hopkins hotel only has 3.5 stars on Yelp. My girlfriend and I stayed here the past several nights and were extremely satisfied with everything. Our room was amazing and had a fantastic view. The service was great, our room was very clean and it was in a great location. From what we could see, there were a lot of nice hotels in the San Francisco, but we definitely plan on staying at the Mark Hopkins next time we go. I can't express enough how satisfied I was with the hotel.

09/01/15 | Link | Rating: 5.0
331. Willanne W.
I struggle with giving 3 stars to the Mark Hopkins as there are many things they do well and which I like.  However, it comes down to the quality of the sleep! The beds were kind of lumpy (body imprint) and the down mattress pad had quills that could be felt through the fabric.  The pillows were atrocious .. my head felt like the filling of a taco as the pillows closed up around my head!!  Way too soft for my comfort.  The bed skirt was always tucked up on one side and never was fixed the four nights of our visit.  The bathrobe had a torn/frayed edge to it as well.  Nice touch providing bath slippers too.  The linens were very nice quality though which we appreciated.  We liked that we could open both windows for fresh air as we were in a large corner room opposite the elevators.  The service deserves 4 stars but for the $$$$ it costs the beds and pillows need to be more comfortable.

The service was very good and our housekeeper always responded when we needed extra items and replenished them to that amount the next day too.  The Top of the Mark provides lovely views but is a bit stodgy and old school.  

We enjoyed the location as it was convenient to hop a cable car or catch a taxi.  There is a Trader Joes and a CVS about 5 blocks walk down the hill toward Van Ness for purchasing snacks, bottled water, etc.  We also enjoyed an excellent brunch at MyMy Coffee Shop a block or two further past Trader Joes on California.  

Don't miss visiting Grace Cathedral a block away!

28/04/14 | Link | Rating: 3.0
332. Rockne H.
If you're ever in San Francisco, you definitely need to check out this hotel!  It absolutely is one of the best hotels I've stayed at in the city.  Super luxurious and full of amenities!

My corner room costs about $300 a night, be advised of the bill!  The hotel is located in Nob Hill AT THE VERY TOP of Mason and California.  It's a steep hill but offers amazing views!  The cobblestone driveway creates the upgraded experience from the arrival!

The staff is on point as well!  No matter what they are doing, I've noticed them stop and acknowledge any guest presence.  I love that!  Beds were comfortable, bathroom was beautiful and the housekeepers we're very thorough.  

All in all, I would definitely recommend this place to anyone visiting the city.  If you're up to paying the nightly cost, it's definitely worth it!

14/05/13 | Link | Rating: 5.0
333. Tom C.
This is a pretty nice hotel that in some ways shows its age but overall offers a good experience with well-trained staff to greet and serve the guests throughout their stay.  Where the age shows is in the rooms with some of the scuff marks on the floor trim, etc. but beyond those minor things you get a nice, clean room that has a comfy bed with feather pillows.  There is also a Keurig machine in each room which makes the morning coffee or tea a snap.

The only downside for me is it's being situated at the top of Nob Hill.  Yes, great views and all but damn....  Walking up the hills from the Financial District really showed me how pitifully out of shape I am.  Who needs that!?!  Me I suppose.... :)

23/11/13 | Link | Rating: 4.0
334. Dot K.
This is a very long overdue review for our wedding on April 26, 2014.

We checked out about 10 other venues (from Tahoe, Mexico, Maui, SF, Half Moon Bay to SF) before we decided on Mark Hopkins. It was the right choice for us. We wanted to keep the wedding in our neighborhood (we live just a few blocks away) and after meeting Chrissy (and Brian) - we knew this was the place. We had about 6 months to plan our day, and Chrissy was so awesome in every little details. We could not have chosen a better place for the day - cocktails in the Lobby (Peacock) Terrace and the reception in the Peacock Court. We had a somewhat small (less than 100) wedding, but Chrissy made the room intimate and just perfect. Not to mention the thoughtfulness of entire Mark Hopkins staff to make the weekend so memorable for all of our guests attending the wedding and staying at the hotel.

From the moment we checked in the day before and to our champagne breakfast spread in the bridal suite - check out the Terrace Suite (unbelievable!!), Peacock Terrace and room set up, to our ridiculous entree (NY Steak), to our amazing dessert (Crème brûlée), to our yummy cake top, to much needed late night snacks, to just about everything and anything, Chrissy was so incredibly thoughtful and respectful that she made the day even more special (thank you for the picture!!).  They really know how to make you feel special!

Oh and make sure to check out the Top of the Mark and the new Nob Hill Club (the restaurant on the lobby floor). Awesome food and awesome service too! Their burger and crab roll is just too good!

** Below is the review of the rooms **

We stayed in the Terrace Suite - fantastic view and just overall awesome room. It's the corner suite - but it's definitely worth splurging and checking it out. The bed is super comfy (and big) and sitting in the terrace room at twilight is just one of those things you must do... It has the old San Francisco charm and we can't wait to go back for our anniversary treat!

My dad stayed on the 8th floor (I think the deluxe room) and the room was super nice. A very good size room with nice big bed (plenty big for two people) and nice view of the Nob Hill.

Oh and did I mention they are dog friendly too :)

30/06/14 | Link | Rating: 5.0
335. LA O.
I wish there were a way to rate it with negative stars, I hate giving even this one!

I stay in SF a good bit for business & grew up in the area. I actually lived in SF more than my actual home for a year, so I know the hotels very well & I am not 'over expecting' from a 300.00 a night room in Nob Hill with the following review.

First, the hotel room I was given was a queen, even though my company had booked a king & gotten a confirmation for the same. And I was charged the same as a king. The room had fewer square feet than the cabin on my last cruise. Let that sink in for a moment--cruise cabins, KNOWN for being exceptionally tiny, are bigger than this room! The bathroom was pitiful. You had to straddle the toilet to shut the door if you wanted it closed to shower. NO exhaust fan in the bathroom. Missing screws from the side sconces in the single outlet bathroom! What the holy heck...1 outlet (2 plugs) in a bathroom!?!

I have medical needs that require refrigeration. I called ahead and confirmed a fridge was in the room. They said yes. I arrived only to find it was half DEPTH (not height, which I expected, but depth, so very little fit in) and used as the mini bar. I had to, of course, take everything out and had it on the shelf above. THEY ACTUALLY TRIED TO CHARGE ME FOR THE WHOLE FLIPPING MINI BAR!!! Are you kidding me!?! You couldn't not SEE the 6.50 bottle of water RIGHT THERE and that I had my own items in the fridge!?!

The outlet the single serve coffee maker was plugged into did not work. The outlet under the table was 100% used by table lamp and a clock, so no place for my laptop...oh wait, unless I did not want to charge my phone or iPad via the single plug in the lamp base. Even after explaining that the outlet did not work & I could not make coffee in my room I was not given a voucher for a self-serve coffee in their totally overpriced breakfast room...nope, I was told I could pay for each one. SERIOUSLY!? Lucky me!

When I arrived via self-driven car, they refused to allow me to use their bellcart unless I had one of the porters take it up. I pointedly asked him NOT to touch my luggage & let me unload it and that I just needed to collect a few things from within the car. Nope...he pulled it out of the trunk and THREW it on the ground to 'flip it' onto the cart and when I told him I had both a corporate laptop and a very expensive DSLR in there simply said "How was I to know?" Uhhhhhhhhh, it was none of your business, I told you NOT to touch my bags! Then, of course, we get to my room & the outstretched hand is present. I was angry, to say the least! I did not want help, it was forced on me & now I get to grease that palm. :(

I leave at 4:30a to run & shower around 5:45 when I return. At 5:45 in the morning I expect hot water. Not so much! Ran COLD one morning & when I called to find out what was going on, was told to 'try again' in 15 minutes. I am in the city for key meetings, I can't just beebop in the office at my leisure NOR can I show up sweaty and gross from a 75 minute run through the city!

My closet had 4, count 'em 4 hangers. I had to ask for more and was actually told my 'extra' hangers would be noted on my room. ARE YOU FREAKING KIDDING ME!? How did they think I was going to stay 5 days on a business trip with 4 hangers! Grrrrr!

Now, let's talk Town Car!  When I arrived the first night, I was clear that I had to carry a large bag with materials for my summit meeting with me to the office that first day and would need the car at 7a sharp. I was told NO PROBLEM. They go no more than 1 mile from the hotel. At 6:55 I went down, asked for the car and was told a MINIMUM of 25 minute wait, as they took someone into town. Really...and 7a is the first ride (I had requested 6:30@ first) but at 6:55 someone is already gone AND I'd been told it was not an issue AND I am standing there with a heavy bag. Nice. :(  So he says he will 'do me a favor' and  call a cab if I am so busy. Yeah...I'm busy buddy, that is why I am here at your freaking hotel! I went in pretty angry & asked the Concierge what was going on and was told that I did not understand the traffic of this city. That it was very busy and to go a mile and back would be half an hour. No......my cab took 6 minutes to get me down the hill and we went almost exactly 1 mile (I asked the driver to clock it) and he said going back would be quite easy as California street was wide open. Where they took this other person or what they were doing.......I'll never know. Ask me how many days I used the TC service? NONE! No matter what time I went down (6:28 on my final morning) it was 'in use by another guest'.  Totally ridiculous!

The last morning I turned my TV on to listen to the news as I packed and got ready to depart. TV got louder and louder and was hurting my ears and the only way to turn it off was to unplug it. I called down to report this and was told I was checking out. Uhhhhhh, yeah. Never to return! HORRID!!

12/06/14 | Link | Rating: 1.0
336. Nadine K.
SO DISAPPOINTED!! Showed up last night to find out they showed my reservations for the night before.  We drove 2 hours.  Manager Chris Hernandez was rude and unsympathetic and said basically too bad!  No discounts! Had to pay another $441.00.  We just stayed there a month ago and have given them our business many times before.  Also took 15 minutes to get our car and we called ahead and there was no one else waiting for theirs.. Don't stay here.  There are many other places with better customer service!!

22/03/15 | Link | Rating: 1.0
337. M C.
There was something about it that I wasn't fond of. Maybe the small bathtub and a guy opening my door without announcing he was coming in. It happened both mornings and I DID have the "do not disturb" hanging on the door! I was half asleep both mornings but awake enough to hear him open the door. I thought maybe it was the neighbors opening their door.
I actually could hear the person next door plugging their charger into the wall and then walking to their bathroom so the walls are THIN! Shhhh! LOL ;-)

It is close/walking distance to everything BUT very steep!!

I like the big walk in closet, the marble, fluffy pillows, high thread count-sheets, towels, etc...

Ohhh yeah! I told myself I'd remember to mention that the shower cap also has a hair band to put your hair in a pony tail! First time seeing that ;-)
It's the little things!

27/03/14 | Link | Rating: 3.0
338. Daniel P.
If you're paying this much for a basic room you'd expect not to be reamed by the cost of everything else. $60/day to park, $15/day for Internet, $6.50 for a small bottle of water.

The room is basic, no mini fridge, fuzzy tv, nowhere to hang clothes, low-end mini speaker alarm for iPhone 4 only, and pretty bad art.

The excuse that everything in SF is outrageously priced isn't good enough to rate this hotel any better but I guess people gladly pay whatever they're shaken down for and still rate this a 5.

Maybe the excuse is that every hotel does the same thing - oh ok, then it's totally fine but could I just pay to walk through the lobby if you don't mind, please.

Just stay at an Airbnb and have an awesome time in SF for free with all the money you've saved.

15/08/14 | Link | Rating: 1.0
339. Karen K.
We stayed at this hotel for two reasons: I wanted to listen to the band at the Top of the Mark that night & for the convenience.

I had to give one star less as this hotel was super expensive but because of the top 2 reasons I gave we were staying here no matter what.

Staying at this hotel in San Francisco is quite nice; it is inconvenient because it is high up on a hill that if you were to walk down on one street you may very well hurt yourself bad as it is exceedingly steep!!!  We drove up to the hotel & they valet parked our car.  We weren't planning to drive the car anywhere else that night so it was good for the valet drivers.  We checked in with not a problem.  I remembered them saying they were going to upgrade our room.  I might have asked for a upgrade first & they were willing but this doesn't always happen.  When we went up to our room, we like like whoa!!!  When we went in it was basically a one bedroom apartment!  It had a entry room with a study, living room, separate dining room, kitchen, long hall to a separate bathroom with sink & toilet plus the one bedroom huge walkin closet & separate large bathroom with large shower.  This hotel room was so upscale it was beyond belief.  On top of that, it had great views of the city whichever window you looked out at.

We did go for a walk outside before it got dark.  We just walked around a blocked area and avoided the steep side street.

We went up to the Top of the Mark for cocktails & to listen to the band for dancing.  We did have to wait about 15-20 minutes before being seated.  Once we got seated we had a really nice view of the city. I had a Lemon Drop to enjoy the occasion & everything.

The next morning we had an enjoyable breakfast buffet in their main floor dining.
The food was delish.

I highly recommend this hotel although it may be a bit pricey.  You may get lucky and get the upscale suite we did!

09/10/14 | Link | Rating: 4.0
340. Jeff H.
This is a grand hotel to be sure!  Valets and concierge were friendly and helpful.  I took my daughter for a shopping trip for her birthday hoping to treat her to a royal weekend and the MH did not disappoint.  We were turned away when we tried to get to the top for a private party and it was closed the next morning, that was disappointing, but enjoyed our stay very much.

Thanks!

15/12/14 | Link | Rating: 4.0
341. Steve A.
Good- room service, nice gesture by Chris Hernandez when room was occupied at check in, concierge, central point for many things

Bad- Wifi is slow and needs upgrading, TV continuously lost signal (35 minutes at one point), suite was smallish and bathroom smelled since we walked in, and the breakfast club in the hotel is THE WORST BREAKFAST FOOD MY WIFE AND I HAVE EVER EATEN AT!

Would recommend others.

30/03/15 | Link | Rating: 2.0
342. Randy C.
I recently came here for a dinner party event with my girlfriend. I've always seen the place and thought it looked really cool so I was excited for my visit. Little did I know, I was about to have one of my most annoying experiences with a waiter in my life.

When we arrived we found our way to the event hall easily which was nice. There was free champagne at the event so we headed over to the drinks table and the bar tender was friendly. So far so good.

About 5 minutes after arriving the doors open to the dining area so we head on in. Inside, we find a choose-your-own-seating style Setup and about 20-30 tables with salads, bread and water already placed. We chose a table near the window with a nice view of downtown SF. This is where it all went down hill...

Now mind you, I'm essentially a +1 at this event and not knowing anyone, I'm not going to be the first to dig in and start devouring my food. I'll follow suit and start eating after other people do. It's been about 5-10 minutes after the doors opened and people are still filing in and finding seats. No rush to start eating right? I mean, nobody else had started yet. WRONG-The waiter for our table, a plump, middle aged, balding man, wearing a nametagless typical black and white waiter's outfit walks over, PICKS UP MY NAPKIN, and rudely hands it to me as if to say, "what are you waiting for, start eating!" He then walks away without saying a word. I was very thrown off by what had just happened but I just tried to ignore it. Maybe he just thought I didn't see it there? Wrong again, a mere 30 seconds go by, nobody has started eating yet but the waiter is back. He singles me out of the table and suggests I begin to eat. At this point not a single other person has began to eat and people are still finding their seats! I acknowledge the waiter but sticking with my follow-suit plan I still wait for somebody else to begin first.

A minute passes and the waiter comes back and this time practically commands me to begin eating! Not a single other person has begin eating at this point. Astonished by what is happening, I again acknowledge the waiter but this time uncomfortably begin to eat. Everyone else follows suit.

That's not nearly the end of it though. After I begin eating, the waiter returns every TWO MINUTES to ask if I'm done with the salad. I wanted to say, "I still have a nearly full plate of salad, DOES IT LOOK LIKE I'M DONE?" but the first two times, I politely tell no. The third time however, I couldn't take it anymore. I dropped my fork on the plate and, although I would have loved to finish my salad, I sternly responded, "Yeah. I'm done." He picked up my salad and took it away. Was this the end of my encounter with this waiter?

Anyway, as I'd mentioned earlier there was bread to go along with the salad. There were a few different kinds on the table but each person only got one. My girlfriend had just recently had corrective jaw surgery and found that the kind she had was  too hard for her to eat. Some time had passed and everyone was sitting now so it was pretty clear that any empty seats weren't going to be filled. I reach over and grab the piece of bread from the empty seat next to me and give it to her, hoping it'd be softer than the kind she had. Almost immediately after grabbing the bread from the empty seat the annoying waiter makes his return and tries to take the bread from the empty seat back!! He was all kinds of upset that the empty seat no longer had a piece of bread! I angrily picked up my girlfriend's original piece of bread, placed it in front of the empty seat, and told the waiter, "There! Now they have bread."

At the risk of writing an entire novel about my experience at this hotel, I'll stop here and just say that this waiter continued this behavior throughout the night. Never in my life have I been more irritated by a waiter anywhere.

10/02/15 | Link | Rating: 1.0
343. Debra R.
My favorite area of San Francisco is Nob Hill. Our second stay here was as much fun as our first. The room and bathroom were even larger and more elegant than I remembered. We found an online special for a Saturday night stay. Across the street from the incredible Fairmont Hotel which is a must see, the rooms are more reasonably priced here, but with the same views and access to the cable cars.

Our room overlooked California Street, and I thought the cable car and traffic noise would be a problem, but we slept fine both visits. The staff was friendly and helpful.
Parking at $58 per night is pricey, and valet parking is tricky in the front of the hotel-we ended up just pulling in to the parking garage off California Street. It is steep heading down to China Town, but is good exercise, or you can hop a cable car, how fun is that?! Plus, the Top of the Mark is a must do when in San Francisco.

17/11/13 | Link | Rating: 5.0
344. Liberty A.
There's something about the bed that makes me remember my Mark Hopkins experience! Stayed here and did not feel the need to leave the room. Love the view, the bed (did I just mention that?), top of the Mark for sure!!

24/03/15 | Link | Rating: 5.0
345. James F.
When planning for our 25th Wedding Anniversary trip to San Francisco I took a lot of time selecting the hotel.  I picked the Mark Hopkins for what it promised to offer, superb service, historic setting, and an unforgettable stay.  

Our stay was for 4 days and three nights in a King Executive Room on the 9th floor facing the rear of the hotel.  I am an Ambassador Platinum Elite member of the IHG rewards program so we did get a few perks.  However, the real service started before we arrived.  John in Reservations at the Hotel linked me with the staff at the Top of the Mark and the Concierge staff so everything was perfect when we arrived.  Marie Helene and Mary Jane were wonderful.  Everyone at the Mark Hopkins is pleasant, helpful, and go out of their way to make your stay memorable.  The Nob Hill Club was an excellent venue for breakfast before sightseeing each morning and a perfect place to relax for an evening cocktail.  

Yes the items in the hotel are pricey, if you can't afford it then select another hotel in the city.

Our next visits to San Francisco will be at the Mark Hopkins.

22/07/14 | Link | Rating: 5.0
346. Flavia C.
What a truly wonderful hotel. From it's breathtaking views of both the city & even on the street side quite lovely to look at the Fairmont & Grace Cathedral. The rooms are nicely appointed, traditional, clean, with a very comfortable bed. I love the lobby area & how festive they are for Christmas. The downstairs restaurant as well as Top of the Mark are both lovely places for meetings or a date. The location is fantastic, close to everything, yet perched atop Nob Hill so you avoid a bit of the hustle bustle plus get a heck of a work out returning home.

I must say what really made this place stand out though and pushes it to a 4 1/2 stars for me is the staff. Housekeeping was attentive & warm & went the extra mile to line up all my makeup and check in with me about when was the best time to arrive, always bringing whatever was lacking in the room straight away. The maintenance staff didn't even roll his eyes when he came to encounter what I thought was a broken coffee machine, but was really all user error, just a quick instruction & a big smile. Helen at concierge was beyond impressive coming up with tons of great finds in every category imaginable--she is such a delight and made the trip so much more special with all her help!

09/12/14 | Link | Rating: 4.0
347. JS H.
Lovely hotel in a great location. Stayed here a couple nights and loved the location. Had dinner in the bar area and it was just ok. There are so  many great restaurants in the city, it's a shame to waste dinner here.

20/04/15 | Link | Rating: 4.0
348. Michele G.
The rooms are very small. If you are staying with someone there is only a small pedestal sink in the bathroom which gives you no place to put toiletries. The light in the room is dark. The water from the shower did not go down the drain. I was standing dirty water. I'm not a fan of this hotel. I would not come back.

25/03/15 | Link | Rating: 2.0
349. james M.
Ruined my wedding night in 2010. Ruined it. 2 nights as a wedding gift...never got our honeymoon.
Still not over it. No one has ever made an attempt to fix any of the behavior of then e acting manager at the time.
Stay across the street at the Faimont, friendly staff and much prettier hotel.
**reviewer was an event production designer from largest event company in SF and have done doneness of events at every single hotel i the city, and have worked with every staff, I was completely shocked at the treatment we received.

29/12/14 | Link | Rating: 1.0
350. Diana P.
I am reviewing the Top of the Mark restaurant. You'll be able to get here by pressing "T" on the elevator. I believe one elevator does not have access so pay attention to which elevator you're getting on!

If you get a seat by the window, you'll be able to experience spectacular views of the city. Beautiful! It is busy so service is scarce. Don't expect your drinks to arrive quickly. Give the waiters some time and just enjoy the view. Additionally, there is a dress code but I stopped by after a run and was seated even though I was in workout gear (Woohoo leniency!) I didn't know until after happy hour when I read the fine print on the flyer by the entrance. Lookin' cute has its perks. I kid. I kid.

21/09/14 | Link | Rating: 4.0
351. Blondie R.
Stayed here with two girl friends for NYE.  It's a beautiful old hotel with killer views of the city.  They drove, and I took Bart and walked up Powell to the hotel.  Great exercise for the gams!  My friend Brenda got us the room with her United miles!  Woohoo!  Our room was nice, but the shower wasn't that great.  Please put a new shower head in room 824!  It was quiet and that's all I wanted.  Slept like a baby.  We ordered coffee and croissants for breakfast(room service) and were surprised how fast they came.  Service was wonderful.  Happy New Year to all my Fellow Good Yelpers!

02/01/15 | Link | Rating: 5.0
352. Sasha R.
Despite a hiccup with the check-in process, I will be generous and give this hotel 4 stars.  It is clearly an older building (part of the charm), and it's in a great location (top of California / Nob Hill) with great views.  The rooms are adequately large and the bathrooms have been nicely done.  The sink area had enough space to spread out my makeup and hair tools without feeling too cluttered.  The shampoo/soap/lotion is fabulous!  I love the lemon verbena smell.  If I could've purchased more to take home, I would have.  The decor in the rooms is certainly outdated, but it's fine.  Kind of old-world, shabby elegance.  

Probably due to the lack of updating, the mini-bar refrigerators in the rooms are not weight controlled, so you can move items to make room for your own refrigerated goods.  That is a HUGE PLUS for me.  Also, there is an in-room Keurig with several coffees, teas and creamer.  Many upper end hotels no longer provide coffee in room, so this was much appreciated.  

The Top of the Mark was fairly crowded and lively on a Friday night.  For me, it was a bit too well lit with lots of enthusiastic dancers swirling on the floor. Great for some, but not exactly my cup of tea.  The views were nice, but at night not as amazing as I expected.

04/03/14 | Link | Rating: 4.0
353. Chris O.
From booking the hotel with Nancy Briggs,  to room service with "Amy". I cannot say enough good things about the staff here. The concierge delivering options and solutions, and valet engaging with each of our four children any time we come or go.

They may not have a pool but offered to get us in at the sister property on Howard for a swim.

Well done!

Cheers,

C.Ortiz

07/02/15 | Link | Rating: 5.0
354. Emma R.
Old-world glamour that needs a touch-up.

We managed to find rooms at $250 p. night (30% off) in October. The exterior and lobby are STUNNING. Their Top of The Mark cocktail bar at the top of the building was highly hyped up, so we were looking forward to a glamorous stay.

|| Rooms || Sadly, for me, the rooms didn't live up to the grandeur of hotel's first appearances. They felt very 'fusty' and whilst not basic, really more dated than 'vintage glamour'.

|| Location || Holy hell, it's a hike up the hill to get there. I'm only 30 years old and in pretty good shape, but this was hell on a hot day. Jesus! There is a tram that runs up and down the hill, so I'd advise anyone to take that if staying here. Also, the hotel's location on the corner makes it difficult if getting dropped off or picked up.

|| Service || The doormen were curteous and there was a male receptionist who was just absolutely charming! He brought some much-needed personality to the place.

Overall, it was a fine place to stay, but there were other hotels around the same price range down on Union Square that had more contemporary rooms and less challenging to trek to on foot!

14/02/15 | Link | Rating: 3.0
355. Ben R.
This is one of the most spectacular buildings in all of SF. This is a special property.
If you are in the area for breakfast stop by. The Mark has a beautiful breakfast selection and you are surrounded by elegance which is also comfortable for families.

check it out even if you aren't staying at the Mark. i love it!

25/02/15 | Link | Rating: 5.0
356. Kaprice S.
Horrible hotel. Called ahead for my husband and I one year wedding anniversary. First booked a jr suite promised a view. Called to verify we had a good view before our arrival. Was told there was no view fr that view but for $110 + we would have a corner view plus they would do something special for us. Well it's 930 and I spoke with the manger on call Abby who failed miserably on basic customer service. We already delivered it. Got
To room nothing there call again Abby you didn't answer your phone so we couldn't deliver your champaign. Aww poor poor stupid Abby you missed the class that taught you basic Customer service. Low class hotel should have stayed at the Ritz Carlton were Abby wouldn't have gotten a job.

07/03/15 | Link | Rating: 1.0
357. Launa S.
Worst hotel stay in San Francisco ever!
First night, at $259 per night, was put in a queen bed even tho I requested a king (and the front desk confirmed a king). Room was so small I couldn't put my 1 bag on the floor. Windows are single pane so you hear EVERYTHING. That's expected with single pane, what's not expected was hearing the person in the room next door put on their belt!

After complaining they finally moved my husband and I to a king room (nothing special, windows and walls still tiny). No movie options, TV is satellite so it cuts in and out. Water adjusts when room next door uses it.

Food: good options, but the prices should be illegal. $19 for 3 shrimp ( afterwards even the waitor said it was a rip off). 15% charge for room service. Breakfast burrito, orange juice and coffee totaled $46.

I've stayed at the Niko, Hilton, Marriott, Palace and many others in San Francisco and have never been so dissatisfied in my life!!! The topper, prom going on our final night, I'll keep you posted with how much that interrupts our night.

Just please get me out of here!!!

16/05/15 | Link | Rating: 1.0
358. Lance W.
This is a historic hotel on Nob Hill in San Francisco.  It is a fun place to stay and a sundown drink at Top of the Mark is a great spot for a pre-dinner glass of wine.

The lobby and public areas have been refurbished and are quite beautiful.

Unfortunately, the rooms are dated and feel a bit shabby.  

For the price, Mark Hopkins is not the best choice on Nob Hill.  I like the Fairmont much better than Mark Hopkins.  Stanford Court is also recently remodeled but the views aren't as good as the hotels near the top of Nob Hill.

Really, the only reason to choose Mark Hopkins over nearby hotels would be an affinity to the Intercontinental loyalty program.  Although, the Intercontinental in SOMA is fairly close, significantly cheaper and much, much nicer than the Mark Hopkins.

22/03/15 | Link | Rating: 3.0
359. Amanda C.
Reviewing just on the first floor venue for the Salesforce MVP Summit. The conference rooms were big enough to fit everyone with doors that opened to another room for food or other activities. The windows were a bit old since I could see the paint chipping with the wood, but a very classic look. The chandelier when you enter the building is gorgeous. Didn't get a chance to directly work with any of the staff to review the service, but the first floor was pretty and had a lot of things displayed down the hallways to the bathroom -which was different from just walls.

21/05/15 | Link | Rating: 3.0
360. Nancy H.
Don't even try to walk from the BART... Catch a cable car or take a taxi. Price is about the same. The walk damn near killed us. Yes, the views are nice, but there are less expensive alternatives that have equally good views. It really is not conveniently located to most of the typical Frisco attractions so the climb back up to the hotel must always be factored into your activities.

I do not recommend this property for families or anyone on a budget. If you are not a member of their rewards program, they will nickel and dime you for every little thing. The food was expensive and not that good. Breakfast buffet (not free) was standard fare and it was cold. Drinks at Top of the Mark are also expensive and so-so... only pricey appetizers are offered here. One guest ahead of us was not allowed to enter because he was wearing shorts so there is some sort of dress code here, as well.

Catch the view from another nearby property or simply ride the cable car to the top of Nob Hill for $6.00.

Overall, it was a nice couple of days but we will not stay here again.

30/03/15 | Link | Rating: 3.0
361. Jessi G.
Considering how expensive it is to stay here, I was generally underwhelmed. There was no shampoo or conditioner in the shower. I spent $40 on the worst room service burrito of my life and we didn't even get to go to the Top of the Mark because the wait was almost 2 hours long right at opening. They wouldn't even let us in for a second to just look out the window.

There are much better hotels to stay at in the city.

09/04/15 | Link | Rating: 2.0
362. Carrie S.
My husband and I stayed here for a staycation weekend.  With my Ambassador weekend night, we stayed in a spacious suite that had amazing views, the comfy bathrobes and slippers we love, great internet, and the ability to shut out the world and sleep 10-12 hours a night.

Good location.  Not far from Union Square area, Chinatown, and a short cab ride from the water.  It is on top of a hill, so wear good shoes if you go out and explore.  We did not mind the hills, but we also love to hike.  If exercise is something you do not do, then you will not like it.

The service here was outstanding.  We had access to the club lounge, which can get a little confusing because it is by the bar and restaurant in the hotel.  However, we had great service each night (thank you David!)

My husband loved the shower.  It had unbelievable water pressure.

TCHO chocolates on the pillow each night were a great touch.  I love that they support a local company.

My only real complaint is counter space in the bathroom.  Its a little tight with two people sharing.

02/05/15 | Link | Rating: 4.0