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InterContinental San Francisco in San Francisco, CA

InterContinental San Francisco in San Francisco, CA


The InterContinental San Francisco is located at Howard and 5th streets, next to Moscone West Convention Center in downtown San Francisco. The hotel towers 32 stories above the South of Market neighborhood. The Hotel features 550 rooms, 14 suites, Luce restaurant and Bar 888, 43,000 sq. ft. of flexible meeting space with natural light, I-Spa offering 10 treatment rooms , full-service fitness center, and an indoor heated lap pool. For additional information on InterContinental San Francisco hotel, call 888.811.ICSF (4273) or visit www.intercontinental.com/sanfranciscoca or www.intercontinentalsanfrancisco.com.


Company Info:

Rating: 3.99

Address: 888 Howard Street, San Francisco, CA, 94103
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in San Francisco, CA



Comments (511):

1. Misti L.
I'm going to say I love this place. It's modern, great service, lovely use of space.  I love the bar downstairs which is open and airy and seems like a good crowd.

18/04/08 | Link | Rating: 5.0
2. George M.
Great view and location.  I would definitely stay here again.

09/10/08 | Link | Rating: 4.0
3. matt k.
Great place to stay and security is top notch.  I ordered some crappy chinese takeout (and when I locate the restaurant they're getting a review) and they escorted the delivery person to my room.  I thought that was pretty cool.  They don't just let people roam around the hotel, again, very cool.  The place is brand new and very clean.  The rooms are great.  Get a high floor and you'll have great views.  I had to give this hotel 4 stars out of 5 because of the beds, while good, I just didn't think they were all that comfortable.  I don't know about you but I need a good bed, one at least better than the one I sleep on at home to feel good in a hotel - these were just OK.  Definitely not squeeky or springy, just an OK bed.  They spent all this money on making the hotel awesome, they should have just spent a little getting top notch beds!  Room service is GOOD and there's a variety.  Parking your car at the hotel SUCKS.  It's like $40 per night just to park your darn car.  Lame.  GO around the block and pay $10.

18/10/08 | Link | Rating: 4.0
4. Cindy G.
I just stayed here for four nights and I loved it. I didn't want to leave. I got a pretty good deal on hotels.com for about $171/night. My bed was really comfortable. The TV was great! You can't go wrong with a 42" plasma while watching the Olympics. The bathroom was really cute. I liked the tiling above the sink counter and I liked the shower. They had a really nice scale in the bathroom also. It was cool that you can just press a button for 'Do Not Disturb' which turned on a red light on the outside of the door. It's much better than having those obnoxious door hangers that always get caught. The gym was cute too. It's always fun to have your own personal TV attached to your cardio machine. Not gonna lie, but I took a few bottles of Evian from the gym back to my room. Anyway, the staff, especially the concierge and bell men, were nice, friendly and helpful. When I come back to the city, I would love to stay here again. The accomodations, amenities and location were perfect!

20/08/08 | Link | Rating: 5.0
5. Malcolm A.
We had a pleasant stay and the room rate was awesome.   We arrived the day President Obama was set to stay at the hotel and security was off the charts including a metal detector and baggage xrays in the lobby. Secret service were crawling all over the lobby and out front  but still the bell staff and reception was very gracious and helpful considering all the hooplah that was going on.   The housekeeping staff was also very pleasant and friendly.    My son and I really enjoyed the pool, its perfect for a small child just learning to swim because it's only 4' 6" deep and long and narrow making it easy for him to swim from side to side without freaking out.  The gym was pretty nice equipment wise but it could use a Bosu, resistance bands, and medicine balls.    The lobby was very modern and slick in a very tasteful way.  The location is an easy walk to the Ferry Building and shopping.  There are also some decent restaurants in the area as well.   We would definitely return.

26/04/11 | Link | Rating: 4.0
6. Rosieposie Y.
First I want to say thank you, Les for getting us a FABULOUS room!  I loved the floor to ceiling windows.  We had a corner jr. suite on the 27th floor and the view of the city, mostly soma, was spectacular.  Even the view from the bathroom was nice (floor to ceiling windows in there too)!  There were rose petals on the bed and in the bathroom, champagne in an icebucket with a pair of champagne flutes and little chocolates waiting for us when we got there.  SO romantic..  The bed was plushy, linens - luxurious, decor - laid back-modern and there was a large flatscreen tv in front of  the huge windows facing the bed.  We were super comfy in the room.  Also, the staff were all very friendly, attentive and accommodating.   We needed forks & spoons for our wedding dinner leftovers, stat.  A minute later, here they are at our door with forks & spoons.  It was urgent, I needed hairspray.  No problem.  Again, a minute later, at our door with hairspray.  The management even wrote us little notes welcoming us.  That was all so nice of them.  We never ever ever wanted to leave.

11/11/08 | Link | Rating: 5.0
7. eve l.
swaaaanky. big plush bed, floor to ceiling windows with city views, and frette robes. they even sent up slippers. oh, and the shower? totally made for fucking. seriously - it could fit like 5 people in there.

30/12/08 | Link | Rating: 5.0
8. Hammer Time H.
i was here for a conference, so i can't rate the rooms.  the common and public areas were very nice though.  my one complaint would be the elevators.  they aren't able to handle the busy times (morning).  you could end up waiting ten mins for an elevator - or you end up playing that game where you get on an elevator going up just to go back down.

02/05/09 | Link | Rating: 4.0
9. Walerz B.
The Intercontinental Hotel was a nice stay for $115 a night.  I thought the $55 valet parking was a little ridiculous but a good splurge if you've got the money since space is a hot commodity in the Bay.  It is close to nice restaurants and the Powell/ Market shopping area.  I went to the I-Spa in the hotel... that's for another review but is the main reason why I decided to stay for a night.  The people were welcoming and friendly and the room was spacious and clean.  The beds were soft and comfortable.  I slept very well that night.  And I didn't hear a peep from other guests.  My only complaint was that I smelled vomit around my side of the bed, near the night table.  It was a little bit of a turn off.  But the valet folks were nice and quick and gave me directions when I needed it.  I don't know what full price for a night is like in this new hotel but as long as I get the special, I don't mind paying for it.  I give this hotel 3.5 stars.

14/04/09 | Link | Rating: 3.0
10. Adwait U.
While others have remarked a lot of the design, service, etc. which I agree with ... some things, such as in-room coffee or free internet access which even smaller hotels provide are lacking which I find truly appalling for a hotel of this calibre.

19/11/08 | Link | Rating: 3.0
11. Kimberly C.
What a treat to stay in a brand new hotel, only 3 weeks young when I stayed here! The staff is friendly still in training I think. The lobby is very sleek and modern. The slate blue and Gray are beautiful. The room was really nice the 740sq feet 1 bedroom suite was divine! There are so many great hotels in SF another one to add to the list!

19/03/08 | Link | Rating: 4.0
12. Melissa B.
My husband and I recently traveled from NC to San Francisco for a long weekend without the kids. We booked our rooms at the InterContinental before it even opened, and we were not disappointed by our decision. We were greeted warmly and our room was upgraded at check in, which was a great perk after our 5 hour flight. It's essentially a generic urban hotel, but it knows that and plays its role well. However, if you want a true San Francisco experience, you may want to try one of the smaller boutique hotels instead.

Our room was relaxing--I loved the bed linens and the separate shower and tub in our bathroom. While our view of the Burlington Coat Factory was not exactly spectacular, we did have an opportunity to do some serious people watching which was quite interesting.

We did have a few drinks at the hotel bar one evening, mainly because drinking at the hotel is safer than stumbling back down the street late at night. The drinks were excellent, but I could have had equally good drinks at a better price at some of the nearby establishments--of course, we were paying for convenience that evening.

If you do happen to have a car in SF, save some cash and park at the Mission Street garage. We saved at least $20 a day by doing this, and the garage is only a block away.

I would certainly stay at InterContinental again in the future, but only if the Palomar is booked solid.

13/08/08 | Link | Rating: 4.0
13. Paul S.
Lovely hotel and brand new construction! We stayed here for three nights with our children. The room was  spacious and all of the staff were friendly and professional. Hilga Africa, one of the concierges, was amazing! She was cheerful, professional and wonderful to my children.  She shared with us her "famous" walking tour of the city which included all the major sites, including some little surprises along the way. It was just how we had hoped to experience the city as a family. The hotel is right around the corner from Mel's Diner (from the movie. "American Graffiti") Perfect for a fun breakfast before you head out exploring!

28/08/10 | Link | Rating: 4.0
14. Erin A.
I just booked two years worth of sales meetings here, and it's been a great experience.  So great, I'm arranging a girls weekend here on my own time. James, the sales manager, is FABULOUS to work with. I can't wait to try the spa.

28/04/08 | Link | Rating: 4.0
15. Frank N.
Gorgeous hotel with plenty of amenities.  First off its a block away from all the shopping in and around Union Square.  So for any of you shoppers, its a great place to stay, shop all you want and you will be back in your room in no time.  Second, the staff gets plenty of pat on the back for their attention to detail and professionalism.  The pool and work out room was very clean and neat.  The bar downstairs is nice with plenty of hang out area for you and your friends.  The only thing I ran into trouble with was the tv, not being able to show HD programming after a couple of minutes.  The staff tried to fix it right away, but I don't know if they did, because we were out and about in the City.  Its definitely an extremely beautiful hotel with great amenities and one you can enjoy and not worry about a single thing.

27/05/08 | Link | Rating: 4.0
16. Yosh S.
Booked a weekend excursion at the Hotel Intercontinental on Howard at 5th through Hotels.com .  On the H.com website I confirmed a King room package, but when I arrived at the hotel, the receptionist claimed that I only guaranteed a room, but not the type of room (huh?).  She apologized and said that there were only rooms with two full beds left. The hotel had completely sold out!  WHAT!!???! So a couple arranging a romantic anniversary at this hotel has no guarantee from the hotel that they get to stay in a room with a single luxury king sized bed (even though confirmation was made)? The hotel was not willing to take responsibility until I showed them my confirmation email and put up a fight. I ended up in a small room with a queen bed, which wasn't bad, and the rest of the stay was fine, but I can't ever remember getting off to such a rocky start.

28/09/09 | Link | Rating: 2.0
17. Matt K.
I stayed here last weekend and what an experience it was! I believe the front desk told me they were only open for 7 weeks as of that time. For a hotel of that scale, things were run quite smoothly. The entire experience from when I pulled up to the valet, to when I checked out, was pleasurable. The feeling was welcoming and inviting.

Our room was amazing, floor to ceiling windows, on the 26th floor. Impeccably decorated, with a modern and clean feel. Bathroom was decadent with a huge shower. The bed was so comfortable that I did not want to leave once I burrowed under the covers. Not to mention it faced a 50" HD Plasma Screen TV with almost as many channels as I have at home!!!

I don't believe there was a single impolite staff member. When we were in the elevators, all staff members asked us how are stay was going and if we needed anything. I don't know if this is because they have just opened and are looking for reviews like the one that I am providing right now, but needless to say, I expect nothing less from an Intercontinental Hotel.

Overall, great experience and worth every penny. Watch out, I'm MOVING IN!!!

05/05/08 | Link | Rating: 5.0
18. Sandra T.
i give mad kudos to the lovely gentleman at the front desk who allowed me to use the gym when i attended a training, but was not an overnight guest of the hotel.  that's good business and i will definitely recommend this hotel to any visitors of sf.

25/03/10 | Link | Rating: 5.0
19. D H.
I have to say, it totally rocked...I joined the Ambassador program and ever since have been treated like a rockstar..  The check in process was seamless, nice job J.D!  Got a suite upgrade and was totally happy with the service.  The view from my room was one of the best in the city and the bed so so comfortable.  I have stayed all over the city of SF, but this is my choice going forward

05/11/10 | Link | Rating: 5.0
20. Karim R.
I wish I could have been the first to review this amazing hotel and bar.  the Inter Continetal is truly a 5 Diamond worthy hotel.  I don't want to ruin it for anyone but I think they are still giving tours of the grounds. Oh go check out the Bar/Lounge area  888. The bar doesn't has it own character to it yet since it is new but it will surely come with time.

03/03/08 | Link | Rating: 5.0
21. Mai Y.
Such a beautiful hotel... it's now my favorite in SF.  Heading there this weekend for my 4th stay in less than 3 months.  The decor is so bright and modern, the bed is nice and comfy, and it's conveniently located next to the SF Shopping Center.  Way nicer than any other hotel I've been to in SF.

12/08/10 | Link | Rating: 5.0
22. crystal e.
top of the line hotel in the soma area. need a place to stay? highly recommended! friendly, curtious, helpful staff who, by the way, speak multiple languages. once we got off the floor, you can tell it was just a few years old. cleanliness was not an issue here. super king size bed with the MOST COMFORTABLE linens ever. we had a corner room which made our few more incredible. the bathroom was more than spacious with new and modern amenities and vanity. although, our shower was just your standard tub shower, it did the job. spacious closet, desk with a video phone with city to-do info, and 40 inch(?) HDTV made it more luxurious. it also had an ipod dock for my phone. the only downfall was their pool area was under construction during our stay. BUT, they gave out free passes for the marriot's gym and spa area just right up the street. we didn't check out the bar or kitchen area, but it looked swanky. to top it off the valet whistled for our cab and the BART station was approx. away.

25/10/09 | Link | Rating: 5.0
23. Jody J.
For my first trip to San Francisco, I wanted to stay somewhere nice - ended up booking the Intercontinental and I loved it!  I already booked a second stay for later this year.  Arrived at around 10 AM, but got to check in early at no charge since a room was available.  We had a great view from the 22nd floor!  The room was clean and spacious, decor was appropriate.  I think we were the noisiest people on our floor because I never heard anything from the other rooms.  I know a friend I was with wasn't too thrilled about paying $6 for an iced tea from the bar, but there was a convenience store less than a block away where we picked up drinks when we'd come back from being out in the city.  The concierge was definitely able to direct us to the right places whenever we asked.  Great location for shopping and easy access to Muni & BART.  Will definitely continue to stay here again!

23/01/11 | Link | Rating: 5.0
24. Ambar G.
Great service, HDTVs are awesome, the guy hooked me up with a bay view room. It was a clear night so it was awesome. I made some phone calls and the receptionist lady didnt even charge me, what a sweetheart. I felt very safe at this place. Fun rooms, not small but cozy as I should say. The price is on the high side but you get quality service, comfy bed too...Quick taxi service!

09/06/08 | Link | Rating: 5.0
25. blue c.
I stayed in the hotel this week and was VERY pleased with the level of service, room, and food. I had a southern view of the city that was spectacular. I also enjoyed the workout facility.

16/04/08 | Link | Rating: 5.0
26. Molly F.
We were in for Wondercon, just one night. Got a good deal because of the Con, so paying $53 for parking didn't sting as much as it might with their regular rates. Beautiful hotel, amazing views. Spacious shower, but after a day of walking and being worn out, a tub would have been ideal. Staff was not very friendly, but I took this in stride as maybe part of being a "nicer" hotel. Biggest complaint: an emergency evacuation at 10:15 Friday night. We had to run down over 100 stairs in our bare feet, no direction or help from the staff, make it to the lobby and again, no help from the staff in explaining what happened or what we need to do. Several of us sat in lobby a good 15 minutes in our pjammas, before one of us went to the staff to find out if the elevators were safe. We were given the green light and went back to our room with no apologies or explanations of what happened. This has never happened to me before, but I can say that after running panicked down 29 floors with my child in tow, an apology and explanation would have gone a long way. Especially with the prices they charge. Customer service upon checking out also left a lot to be desired. I probably wouldn't stay here again.

04/04/11 | Link | Rating: 2.0
27. Brian L.
This hotel is very nice.  My gf and I were visiting her brother in law who is staying here.  He usually gets room upgrades since he stays here often for business.  Today he is staying in a corner room which is really nice.  The bathrooms are super nice and the beds feel comfy.   The flat panel tv's are super cool and very clear.

We ordered room service and the food was pretty good.  First of all, the place setting are really nice.  The presentation is very nice and the food (shrimp, mixed salad, caeser salad, margherita pizza and bean soup) were all tasty.  The panna cotta was good too.  The prices are a bit high, though.

26/02/09 | Link | Rating: 4.0
28. M S.
Very posh hotel. The outlets were hard to find to lug in laptops and the coffee maker. Seaking of the coffee maker, horrible cheap coffee in the rooms for the quality of the hotel. Also be careful walking down the streets over to City Hall, there was a needle exchange... kinda creepy. Lots of homeless people are on the side streets. The hotel itself was very nice and the beds soooo cozy!

25/10/08 | Link | Rating: 3.0
29. paul m.
Decided to treat myself like a hollywood mogul and stay for two nights at the new InterContinental Hotel on Howard and 5th Sts. I also wanted to get the Club Lounge treatment so I reserved a Club room (the top two floors) and ended up with a room on the 33rd floor on the very top floor of the hotel. For a hotel that is so elegant the contrasting views of the cityscape are awfully grim and bleak, even from this height. No greenery or garden views just SoMa looking its most austere. Though, this says more about this part of SF than the hotel.

Several aspects of the property make this top tier. The room had the largest bathroom I had every experienced -- 8 or maybe even 10 feet by 4 feet with both a tub and a stall shower.  The rest of the room was a bit cramped but not unbearable. Nothing too special about the room appointments: rose wood furnishings, a 42 inch LCD HD TV, and Ipod clock radio. The bed was plenty comfy and there was a nice Afghan in case the weather was cold. But, instead struggled with the AC to take some of the steam out of the heat spell SF was experiencing  - couldn't get it to gush cold air but I have to say that was actually preferable to being blasted from a  typical AC/HVAC system in most hotel rooms - and ultra quiet to boot.

The Club lounge had several things going right for example the booze was self service and top shelf including champagne, wine and most of the distilled variations. I struggled to make a martini due to the absence of a cocktail shaker so I settled on Glenlivet (single malt scotch) over. The hors-d'oeuvres were not the ordinary straight out of freezer I've found in some so common in these lounges. The food was of the same quality you'd find in Luce (the hotel's fine dinning restaurant). The breakfast was even more pleasing with fresh fruit, juices, an espresso machine, tea, coffee,  scrambled egg on muffins, bagels, toast, and a wide variety of sweet breakfast pastries. Savories included cold cuts, cheeses and smoked salmon/lox.
Some minor problems to note with the Club lounge is the staff need to pay more attention with the glassware: I was hard pressed to find a glass or stemware that was not spotted and this did not appear up to par with the rest of the amenities.

I visited both the I-Spa and the pool-exercise area the latter being pretty ordinary not on a par with some of SF's other luxury properties like the Four-Seasons which has the Sports Club/LA; the I-Spa on the other hand was very enjoyable. Perhaps a bit more expensive than I am used to for a spa treatment but not out of step I'm sure with other hotel spas in SF.

Not quite perfection but fairly close.

14/04/08 | Link | Rating: 4.0
30. Mike M.
My new fav hotel in SF.  Rooms are modern and clean.  Views are exceptional, I am wiritng this over looking the bay.  Very attentive staff.  The bar is clean, modern and have a booze selection that rivals mine.  Unlike some OTHER hotels around here, they dont avertise it as a club, as a result there are no dirtbags pretending to stay here.  Intercontinental did a great job.

14/03/09 | Link | Rating: 5.0
31. Angela S.
This is a fantastic hotel. It has one of the BEST hamburgers I have EVER tasted, the rooms are spacious, up to date and lovely. The bed... oh the bed is to die for. My old company had its user conference here in the summer of 2008 and because I was helping at the registration desk and had to wake up so early in the morning, I got to stay here. The bed (again) was fantastic. I didn't want to get out. Its even better than the Westin. Everyone was very friendly and professional. If I was an out of towner, I would definitely stay here. Hands down. Event wise, I would book here as well. Matteo in the events and planning department is wonderful!

24/02/09 | Link | Rating: 5.0
32. nik t.
By far one of my favorite hotels in SF. I stayed here about a week after they open so it was practically brand new. My room was decent size and the view of the Bay bridge was very cool. For a hotel this size, it's relatively cheap and they always have specials. It's also within walking distance to Union Square, Metreon, and next to Moscone Center. If you're in town for a conference at the Moscone, stay here.

14/05/09 | Link | Rating: 5.0
33. K H.
I have stayed at the Intercontinental on several occasions and have left extremely satisfied each time. The hotel is clean, the rooms are well decorated, the service is exceptional, and it's a wonderful place to relax after a day in San Francisco. And despite everything going on in the city during our stays, the comfy beds were reason enough to snuggle in bed for a few extra hours each day. So good.

I suggest getting a room closer to the top as the hotel is surrounded by views of the city to one side and view of the bay to the other. The 25th floor was perfect. On the 10th and 13th-ish floors, our views were impaired by other buildings and unsightly rooftops.

Be aware that the hotel will charge you $50 per night. But other than that, no complaints about the Intercontinental. Definitely a fan.

04/08/09 | Link | Rating: 4.0
34. Marti H.
This is the best hotel I've stayed at in months. The decor is fabulous.  The staff is off the hook good and most importantly the service is top notch most detailed service I have experienced in the hospitality industry and I stay in hotels about 250 days a year! I went for my usual run and upon returning the concierge stopped me and handed me a bottle of water TOTALY unsolicited! Way to be on top of it Intercontinental! Lastly, two days later I returned because I had left my diamond pendant necklace in the room an YES they had it! Oh and the fitness center was fantastic too except the lap pool was being renovated when I was there so didn't get to experience that yet. I plan on researching their rewards and corporate programs because I'm giving Hotwire up if I can make it work financially. I've found my home away from home!

30/08/09 | Link | Rating: 5.0
35. patty r.
very nice!  and the rooms... worth the money.

22/06/11 | Link | Rating: 5.0
36. S Y.
I was underwhelmed by this hotel & wish I would've stayed elsewhere. It was a nice/newer hotel, rooms were pretty big, nice staff. But the room decor was so average, I felt like they purchased their interiors from Marshalls. So bland.

24/08/09 | Link | Rating: 3.0
37. Miles G.
When our Euro friend asked for a hotel recommendation, we suggested The InterContinental San Francisco. Priced affordably, you get a swanky room with a breathtaking view overlooking the San Francisco Bay. Nicely done.

29/05/08 | Link | Rating: 5.0
38. Reina M.
fabulous, fabulous service.  i used to be the front desk manager at a hotel in waikiki and i could only wish that my staff was half as courteous as theirs.  from the valet service to the front desk to the bell service (especially the bell service!!!), everyone was smiling, friendly and helpful.

the rooms were quite large and nicely appointed.  the beds were firm but with plush bedding.

the only negative is the location, in a sense.  it's close to shopping, union square, and moscone/yerba buena, but my window faced west, so all i saw were bums and trafftic.  but whatevs, it's sf.

10/11/08 | Link | Rating: 5.0
39. Mark H.
Beautiful brand spanking new hotel with some pretty reasonable rates. Rooms are sweet! Very modern and hip feel. I bitched a little and got to the 23rd floor with two huge walls of glass. Amazing view that included three bridges! Some problems with the movies on demand but I wasn't asked to pay for anything that wasn't legit. I'd would definitely stay here again.

23/10/08 | Link | Rating: 5.0
40. Christopher W.
some friends and i checked into this hotel for pride weekend the end of june and were happy with the quality of the room, albeit a bit small i've stayed at rooms in the westin st. francis which were almost suites by comparrison, but anyway.  the room service menu was quite spare- with only 5 options for dinner.  we opted for bucca di beppo across the street.  
Our second day here was when i experienced a problem that was just not ok. we went out for the night after a sip or two of Very expensive champagne, and a fine bottle of chardonnay i had been saving for the trip. we re-corked them after leaving and came back about 3am and went to sleep.  the next day we went shopping and came back after lunch to find that the cleaning service had thrown them away- a bottle of $100 champagne and a $60 bottle of chardonnay, each more than half full.  however oblivious the help is to the labels on the bottles for whatever reason this is simply un acceptable.  when i complained, i was looked at like i just wanted a free ride. i didn't. i think they credited me like 50 bucks when i looked at my credit card statement a month later but it was the icing on the cake to have two jaded and curt suits staring at me like i was nothing but an american express card.  i've travelled to many countries and stayed at 5 star hotels, and 1 star motels and this place considers itself a 5 star hotel it's just not.

04/09/11 | Link | Rating: 3.0
41. Christine L.
This is a great place to stay for bus. travel. Especially if you are in SF for a convention. I love, love, love the views from the upper floors, worth the extra $ to be higher up! The decor is modern yet still contemporary. The views are breathtaking! Dining downstairs is also very good, not your typical hotel dining. I enjoyed my stay here!

18/08/09 | Link | Rating: 4.0
42. Linda C.
Excellent view, service, decor! We got upgraded to the deluxe room and had a beautiful view of the bay. In the evening it's even more gorgeous with all the city lights and all, with nothing blocking the view. The interior of the rooms is elegant and modern. We loved the bathroom, which was not that big, but the space was utilized very well and the design is nice. Their gym is small, but they have an indoor pool and all the equipment is pretty new. The lobby is very nice and spacious, but the lobby bar is a bit small. The breakfast buffet was good at the restaurant on the first level. Service overall was excellent, especially the front desk. We will definitely come back to this hotel when we get a chance.

27/12/08 | Link | Rating: 5.0
43. Rick J.
Great hotel.  Fantastic service.  Beautiful rooms and views.  Great location.  I would live there if I could.  I could easily walk or get a bus, cab, or train anywhere.

Okay, more detail.  The hotel is very modern and nicely decorated.  The room is large with a big bathroom and huge shower.  Flat screen TV.  Lots of elevators (6), which is important for a tall hotel such as this.  The city views are absolutely breathtaking.  This would be a great hotel for a romantic getaway, very impressive!

Only complaints - concierge never seems to answer the phone (had to leave vmail 3 different times); traditional 4 star nickel and dime treatment (parking + internet = another $75/night) but this is typical.

10/05/10 | Link | Rating: 4.0
44. Valerie C.
We stayed here on Valentine's Day weekend.  The staff was very friendly and professional. The hotel is very clean and the bar was generous with their alcohol.  LOL.  Only took one drink to get me buzzed.  I love how it's close to the mall and to the restaurants.  I'd defintiely like to stay here again... oh and I used hotwire and got a great deal on the room.

02/03/09 | Link | Rating: 5.0
45. Dwan M.
This was my first time staying at the InterContinental on Howard St in SOMA. The staff is extraordinarily friendly and helpful, the rooms are nice and modern, the scenery is great in any room you stay in (the intention of the designer(s)). The beds are comfortable, the buffet breakfast is delicious and plentiful, and it is in the perfect location to get anywhere in SOMA or Union Square. I never take advantage of full hotel amenities, so I cannot report on the special services. I made the mistake of mixing drinks when I went out on the town and was sick in the morning. The staff was so nice to bring me chicken soup on the house!!!! I didn't even ask them for it, just ginger ale. I will continue staying at the InterContinental every time I stay in San Francisco. It is by no means the George V, but it is great for the price point and location.

27/01/10 | Link | Rating: 4.0
46. Jona C.
Came here for a wedding and it was gorgeous.  Ceremony was outdoor on the 4th floor under a clear tent presumably to keep out the wind or maybe there was rain in the forecast.  Reception was on the floor below; ballroom was set up nicely, staff were professional and friendly and the food was good.  A very modern hotel, overall experience was fantastic even though I did not book a room here.  I got lucky with paying $3 for metered parking across the street until it was free after 6pm and unlucky with one of the bridesmaid.  Congrats Madelyn and Gavin!!

16/02/10 | Link | Rating: 5.0
47. Kristen P.
My co-worker booked this for a rack rate on Priceline and got a great deal.  he said good things ( they upgraded him etc) so given I run marketing in our company I called their group sales to see if they could match the rate and in return we would commit to using Intercontinental in the future.  She stated no but offered me a 10% discount.. which is still $40 over his rate per night.  I booked for 3 night this weekend and hope it lives up to his review.  Happy to do more business for my company and for events but there are not exactly rushing to me with open arms... hmm I thought the economy was down.  We will see how it goes when I get there.

06/10/11 | Link | Rating: 2.0
48. Jubei K.
My apartment was getting painted so i decided to stay here over the weekend. First of all, the service was fantastic despite the difficult customers in line ahead of me. There's a lot of credit to be given to employees that maintain their composure in the face of assholes. That aside, their dealings with me were fantastic. My room faced the embarcadero in a pretty good sized room. After all, this is San Francisco. The parking is expensive, but again it's San Francisco. They do charge for everything, from renting a fridge to the Internet. Quality comes with a price. Lucky for me, I didn't need to bring my car! It's great walking distance for everything! The Moscone West is next door, Museums across the street, behind the hotel is the West-field Mall.
Their Lobby Restaurant is fantastic and priced well for what you get. During my stay, I thought I saw Sean Combs in the Lobby, too bad I'm not a Hip-hop nut.
After checking in, I toured the my room, dropped my stuff and went to the I-Spa. That place is pricey - But it was well worth it! I'm used to Japanese methods of spa's and this was a great change of pace. I returned to my room and landed right on the bed.
The bedding is awesome. It's all down and not too soft! If you like quality bedding - you'll love theirs. I've stayed at the Hilton on O'Farrell St, Marriott on 4th and I got to say that I'd stay here in a heart beat.
In a nutshell, If my friends were travelling to San Francisco for business or pleasure, I'd have to say this ones the way to do it. (if they've got a big budget) For you travellers looking for great style and not too worried about price? I'd say you'd really enjoy your stay here. If you're on a budget, you may want to check out some motels elsewhere in the city especially if you need to park your own car. *Someone said "Sketchy area, especially at night" FYI travellers, the whole city is sketchy at night just like any other major city!

24/06/09 | Link | Rating: 5.0
49. SJ C.
I stayed in one of the suites on the 32nd floor.  Even though the room was nice, the 180 degree view of the city was fantastic, and the location was convenient, I would NEVER stay here again because their service SUCKS.  I was upgraded to this floor only because the hotel did not honor my special requests that I had already paid for & confirmed before checking in.  I had to go back and forth to the client lounge because I was given a key that didn't work, which happened again on the next day.  I was told that keys to the top floor suites get deprogrammed sometimes.  Then, the maid forgot to make my room even after I personally requested for it after sleeping in.  I NEVER had my room uncleaned even at cheap motels and inns!  To top it off, the elevators weren't working in the morning (during the busiest hours!) so I had to walk 32 FLIGHTS of stairs down!  I can understand these things can happen but absolutely NO APOLOGIES when I called to ask why the elevators didn't work.  The lady told me to stay in the room until it operates!  No apologies and no information on when it is expected to operate again.  It was her tone of unfriendliness that really pissed me off.  

This was a special weekend for me and I didn't appreciate the unpleasantness that I had to deal with at this EXPENSIVE hotel.  What a waste of $!  I can understand situations that are beyond the management's control but this hotel is simply disorganized.  I would have been better off saving $ and staying at a cheaper hotel without any expectations.  

I could have been unlucky but I believe CONSISTENCY is important in service business.

14/07/09 | Link | Rating: 1.0
50. Luann A.
I have nothing but good things to say about this hotel. From the moment of my check in  through my check out every thing was perfect.

I booked my stay here for a conference I was attending, but when I saw some of the reviews that said this hotel was like a Holiday Inn and I almost changed my mind.  After saying here I would like to know which Holiday Inn these people are staying at because this place was wonderful, wonderful, not like any Holiday Inn I've ever stayed at.  

Everything was perfect!  They got me on a high floor, 27, great view!    The room was clean, modern, plenty of space, stocked mini bar/fridge with personal space,  Keurig coffee maker, plush robes, and 42" flat screen HD TV mounted on the wall across from the bed.  Some reviews said rooms don't have a bath tub, but mine did!  Yay, off to Lush I went!  The bed was so comfy and plush, down bedding, soft linens.  I'm upgrading my linens at home to try to duplicate this bed.  

Workout center was spacious, with plenty of treadmills, bikes and weights.  Treadmills and bikes has personal TV on each unit.  Nice full length lap pool, the water was clear and at the perfect temp, not too hot for laps or too cold for a short dip.  Strong jets in the hot tub.  Added plus, free bottled water and apples in the workout room!

Room service was nice, they wheeled in a table (not just a tray) with a place setting and white linens. Food was good but pricey, I guess you pay for room service.  I mostly ate free at the conference so I didn't try the restaurant, it look very nice though.

Internet service was included in my room charge, maybe because I booked through the conference?? Hey, I'm not complaining!

Only thing, this hotel claims it's across the street from Moscone Center, but it's really across the street from Mosone West.  The conference I attended was in Mosone North & South, one block away.  So a short, sweet walk, unless you hate walking.....  

It's close enough to Union Square if you want to walk over there for shops or  dinning.

14/05/08 | Link | Rating: 5.0
51. s l.
a clean beautiful and modern hotel: the rooms, lobby, furnishings, building. it's easy to see why 'swanky' is used to describe this place.

*this is a new hotel and feels like one
*fast elevators
*a keurig coffee maker to brew coffee in the room
*yay, it's an eco-friendly hotel
*beds are comfortable
*close to transit lines
*close to Moscone center
*close to an abundance of walkable places to get good food

*parking is $60 plus a day
*areas around the hotel are a bit dicey but know this comes with the entire area
*we flagged the 'do not disturb' button but still got an unexpected visit from housekeeping

we were at the intercontinental via hotwire, where you don't know what you get until you pay for the deal. truth was, i was hoping to get this hotel after doing a bit of research on the hotels in this area. we were pleased with our san francisco hotwire adventure

02/09/10 | Link | Rating: 4.0
52. Andy V.
It's so close to I think where ever you want to go and see in downtown SF. The hotel is CLEAN, upscale, modern, and has friendly staff. Will stay here again when my boyfriend and I will come to bay area.

22/03/10 | Link | Rating: 4.0
53. Raf B.
No real complaints here, got a screaming deal on expedia for a valentines day escape with the girlfriend. Not the most romantic hotel but beautiful, modern and new! Great view and super nice room. Location not the best for our purposes, but I think this place is more for the well to do business and convention crowd. I would stay here again....or maybe pay a bit more to stay at the Mark Hopkins.

06/04/10 | Link | Rating: 4.0
54. Mark M.
A strangely benign experience at what I thought would be a great hotel.  The location is pretty dismal, the room was clean with a great view, but, small and sort of boring.  They dinged us with a $40 up charge for a room on a higher floor and in room wi-fi was an additional $15 per day.  It was neither corporate cozy (Hyatt) nor funky cool (Kimpton).  Just sort of, sadly, boring....

23/11/09 | Link | Rating: 3.0
55. Jason C.
Great service, fun group of interesting concierges.  Sleek and sublime lobby bar. Nice amenities in room (furniture, bed, flat screen).  Our room had sweeping views of the city.

21/04/10 | Link | Rating: 5.0
56. John j.
So far they are off to a lousy, lousy start. At the moment I've been on hold for 10 minutes to make a reservation. I called the front desk 3x this morning and guess what, NO ANSWER (at a hotel, really?). I'm going to stay here tonight so we will see how it goes but here is what happened last night:

We have a wedding party so there are a billion asians running around, anyway I sit at the bar in the lobby to do some editing of the ceremony and I sit and I sit and I am COMPLETELY IGNOREd which is my pet peeve. Then 2 ladies sit adjacent to me and the bar tender immediately gets them their wine (one had a savignon blanc and the other a chardonnay - thats how close we were) so I continue to sit and sit then another group of 3 comes next to the 2 ladies and the bar tender rushes up to them - remember there is NO GLASS IN FRONT OF ME what the F do they think I am doing? Anyway, after 20 minutes I finally get up to go to the concierge to complain, a woman named Amy Currens comes up to  me and takes my order and apologizes for the IDIOTS behind the counter. She was extremely nice and good and  after 20 minutes, assisting  4 groups, gazing up to the television to watch the opening of the Olympics I finally get a freakin glass of wine. Need I mention my family is literally spending tens of thousands at this place and this is the first impression. Bartenders, open your eyes. Amy  said because I had a napkin out they figured I was taken care of, so they have no common sense and they cant figure I'm staring at them and patiently waiting and there is no glass in front of me?

UPDATE, i stayed overnight at this hotel and I changed my rating from 1 star to 4 stars here is why;

Valet guys SUPER NICE, look you right in the eye and say things like they mean it, so unusual and fantastic.  Conceirge: I realized I forgot my tie and the concierge directed me exactly to teh 4th floor at bloomies and even said who to go to, I got my tie and appreciated the tip. Room - very comfy, great bathrooms. The only hitch is I wanted a quick cocktail from the room bar and their system was down so it was locked all day, I finally called and the woman came up and told me she only has 1 remote control and cant give it to me (why bother coming up?) AND i went back to the bar twice and got great service, they do act like its total chaos and I dont know but you can easily hear them the way sound travels, it just seems a little disorganized and chaotic back there, anyway its all good the hotel gets 4 stars.

13/02/10 | Link | Rating: 4.0
57. Stormageddon S.
I'm giving the Intercontinental 3 stars because I'm sure the majority of yelpers are looking at it just as a place to stay, and for that, it's lovely.  I had a rather mixed experience there while planning an event with them, however.  I booked a block of rooms there for my wedding.  My initial contact was with Jeanette Perez, who is wonderful to work with.  At the time last year when we booked the block, the discount rate was $199, quite good for the time.  

The problems started once I had signed the contract.  I was then switched from Jeanette to Ulysses as my contact person.  Ulysses is very pushy and was hounding me about slow room pick up before the invitations with hotel info had even been mailed.  The last thing any stressed out bride needs is to be hounded every few days about room pickup.  To make matters worse, I provided Ulysses with a list of our potential out of town guests.  He made a reservation for everyone from out of town invited to the wedding and then, realizing his error, canceled them all.  Imagine my horror at being told, just days before my wedding, that no guests had booked rooms.  Then my father arrived only to be told that his reservation was canceled.  In the end, I had to get Jeanette involved, and she fixed everything and knocked $100 a night off the rate for my suite to boot.  We did end up with actually quite a few family members staying at the hotel, but most booked online because they found rates far lower than the "discount" rate we were given and which was never lowered to reflect the economic slump.

The other problem we had was that, although I had clearly stated that I would be staying alone Friday and Saturday would be our wedding night, I arrived Friday to find the floor and bed strewn with rose petals.  Beautiful touch, but wrong night.  I had to collect them in a glass and carefully re-stage them the next day.  Later, I was awoken by room service with champagne and chocolate covered strawberries.  Perhaps they were confused by the fact that my (now) husband came with me to check in so he could help me with my bags.  Anyway, it would have been lovely to come back from the reception to these the next night, but I shared them with my dad, brother and sister in law, which was nice as well.

The room itself was spectacular.  5+ stars for the room.  I had a 25th floor Jr. suite, which is just a really big corner room that's all windows on 2 sides.  The bathroom is also all windows, so you can draw the shades if you're shy or survey the fantastic view from your,um, throne.  I myself had a lovely wedding morning bath while enjoying the bay view.  The (separate) showers are great as well.  The room was big enough for my hair and makeup artist, photographer and bridesmaids to all be comfortable and the abundant natural light was a huge plus.  The staff are pretty friendly too, but they were a lot less friendly when I showed up in jeans, a t shirt and lots of tattoos and a lot more friendly after they figured out how much money I was spending and that I tip very well.

All in all, I had a great experience staying at this hotel and wouldn't hesitate for a second to stay again for anniversary stay-cations or the like, I just had quite a few bumps in the road getting to my stay.

One note for out of towners; don't rent a car, just take bart.  My hair and makeup artist's valet parking was outrageous and she was only there 4 hours.  A car will only make your trip to SF harder.  Bart, Muni and cabs are the way to go.

02/07/09 | Link | Rating: 3.0
58. Dave K.
This is a great hotel.  My company held a 400-person event here and everything went very smoothly.  The bar is great.  The rooms are very nice.  The suite on the 32nd floor on the South end of the building is *amazing*.

Frankly, I might have given it 4.5 stars if I could -- it's no Ritz or  a Mandarin Oriental -- but given the expectations I had coming in, I was blown away.  The staff was awesome, the service fast and well delivered.  

Great job Intercontinental team!

13/06/08 | Link | Rating: 5.0
59. Raheleh K.
Absolutely stunning! Everything about this hotel was perfect. We drove up and wanted to take all our stuff upstairs but weren't going to use their valet. The valet guys were nice enough to hold our car for about 20 minutes while checked in we took our stuff upstairs and got situated. The lobby is very trendy and modern which I loved. They have 6 (or 8) elevators so you never have to wait long for the elevator. The room was BREATHTAKING!!!! The view from our room was so beautiful. You could see AT&T park, you can see the bay, and tons of beautiful lights.  The room was very large and had tons of space. The bathroom was very modern. They had an iPod dock in the room that we used to play music and charge my iPhone. It is located directly next to the moscone center. I would stay here again in an instant.

17/05/10 | Link | Rating: 5.0
60. Michelle G.
A very bad experience at the Inn at the Opera (see that review) lead us to a wonderful stay at the InterContinental Hotel on Howard at 5th.

The valet whisked our car away, the bell hop escorted us to the front desk, and then to our room after an effortless check-in.  The rooms are chic and the views of the city are sexy!

I'm in commercial interior design and really enjoyed the space and amenities.  I think the high style vigorously competes with the W Hotel a few blocks up the street for half the price.  The hotel is perfectly situated and is within walking distance to the museum, to union square and the ferry building.  

We won't be paying twice the price at the W anymore.

12/01/10 | Link | Rating: 4.0
61. K F.
Ok so this is an update to my negative review. The Director Of Guest Services called me a few days after the incident in their bar to ask how they could make up for what happened.  They ended up comping a suite the next time we stayed overnight and the service was impeccable, as it should be. The Intercontinental has won me back over!

26/03/12 | Link | Rating: 5.0
62. A S.
This hotel is awesome. Stayed here Friday night for the beginning of my bf's birthday weekend celebration. I had mentioned it was his birthday while making the reservation so when we arrived the check in lady wished him a happy birthday. She then gave us a free upgrade to a junior suite located on the corner of the 9th floor. The room was amazing, modern and big with a flat screen TV, iHome, and a cordless phone. This hotel is geared to business folk so there was even a video conference phone. After we settled in we get a knock on the door. They brought up a tiramisu cake with Happy Birthday written on the plate in chocolate. How.Awesome.

We paid for a package that include breakfast for 2 at Luce, valet parking for a night, and 2 cable car tickets. We live in sf and have fast passes so the cable car thing was no biggie. You also have to buy the tickets then get reimbursed. Needless to say we opted not to get cable car tickets. The Luce breakfast was cool except the hostess told us it's for buffet only. It turns out you can get whatever you want up to $44 a person! Keep this in mind cuz' you can technically order a sweet dish and a savory dish. Alcohol is not included in this deal though.

The pool is whack unfortunately. It's a 3 lane lap pool and the room it's in is kinda claustrophobic. Would not recommend this place if a pool is what you're looking for. Go to the W instead.

All in all it was a great night at the Intercontinental and would def recommend this place for a getaway not far from home as the service made up for a few downfalls.

11/08/08 | Link | Rating: 4.0
63. Darryl L.
I loved this place.

Behind the Omni Hotel, Palace Hotel(and perhaps the JW Marriott), it's the coolest place to stay in San Francisco. The room was a good size, with a large comfortable bed. The HD Flat Screen TV was awesome. The bathroom was clean and the shower was top notch. I was surprised no matter how steamy the shower got, the rest of the bathroom remained the same. There wasn't a bath tub, which my wife wasn't too fond of,but she liked the shower just as well. I would stay there again.

06/07/08 | Link | Rating: 5.0
64. Vanessa T.
Overall I had a very good experience at the InterContinental.  I usually stay at the W down the street, which I definitely prefer now having seen both, but I got great value for the money from the InterContinental.

The rooms were nice - just what I would expect from a hotel of this caliber, but I wouldn't call them anything special.  The bathroom was great - and the shower was outstanding.  Very comfortable bed and the room was very clean (and I'm a stickler about this).

Only downside I'd note is that - and I'm not sure if the walls are thin or if the housekeeping staff is just REALLY loud - but there was a lot of noise on our floor, both in the room next door and the slamming of doors from the housekeeping staff.  Definitely disturbed the peaceful ambiance it had going for it previously!

02/03/09 | Link | Rating: 4.0
65. Joe D.
Beautiful hotel in a sort of sketchy part of the neighborhood. Everything was top-notch, modern, yet classy. Price point was a little above average due to a convention going on across the street. Overall, great hotel stay.

09/01/11 | Link | Rating: 5.0
66. Heidi P.
My hottie rock star husband took me on a whirl wind shopping spree last weeknd and booked the InterContinental Club Level for one night. It is conviently located to all the shopping I could want. The club level isn't as grand as what you would get at the Ritz Carlton but then again it isn't as pricy as the Ritz either. Club Level had key access from the elevator and from what I could see not nearly as much food as I was hoping for. Yet , they did have top shelf alcohol to help yourself to. Which is needed for my husband before I start my shopping. We shopped and shopped and when we came back the club was still open for my husband night cap. The next morning breakfast was much better then what I was expecting. Salmon with capers, tomatoes and cream cheese and lox, eggs, etc.
The valet parking was easy. Pull into the drive way and they come and take your car. Rooms were big and the view we had on the 34th floor was awsome. It was a whirl wind trip and I ended up with a new fall wardrobe. I think we will stay here again. Its a good value.

05/09/09 | Link | Rating: 4.0
67. David R.
While I only stayed here for 1 night, I loved the hotel. The decor is really nice & contemporary, but not obnoxious. It was clean, the staff was friendly (they're very welcoming and helpful), food & drinks were good, and the location is convenient.

The only negative part of the experience -- and it's a very, very minor one at that -- was that the tv programming guide: It's a bit cumbersome. Like I said, a minor detail.

I'd stay here again and highly recommend it.

05/02/11 | Link | Rating: 4.0
68. Brandon B.
Soooo my partner and I stayed here a few months ago when they first opened to just have a city get away........... When we arrived I was pleasantly surprised.

I love the all glass design, it offers great views at almost every level which is a necessary component of my hotel experience (Gotta have a view). After checking in me and my partner went out for some drinks and to grab a bit to eat and everything was actually pretty close by. With that said, this is really an idea location for someone visiting SF, it is close to shopping, food, drinks, movies, and freeways.

But back to the hotel, the place had a spa, gym and a really cute pool that I didn't get to take advantage of, but I did look through the window at it....I was to late for pool hours, or to drunk, not sure which it was. After leaving the pool and retreating to our room, I will say the rooms are pretty decent, nice finishes and ideal furniture setup....but it kinda reminds me of a Hilton, which I kind of l detest!! but in all the rooms we very nice, that combined with a great view gets 4 stars. The only downside is parking is kinda steep, I think it was something like 50 dollars......o and the sensitive fridge, don't touch anything unless your sure you want to buy it, like literally don't touch. All the items have electronic sensors under them and if you pick it up, you own it.....Its not the first time I have come across this system in a fridge, I just didn't think it was becoming so popular....its kinda tacky.....

02/09/09 | Link | Rating: 4.0
69. Laura B.
Although I've never stayed at the InterContinental, I worked at a conference there recently.  It was a great place to host an event because the service and location are excellent.  We used the ballroom, which was set up for group of about 400.  The space next to the ballroom worked well for meals and breaks.  The best part was the small conference room nearby that we were able to use as an office.  It was a good place to get some work done without being crammed backstage or in a hallway.  The hotel staff was very helpful, the Wi-Fi worked the whole time, and we were even able to order room service to our conference room/office.  And they allow dogs in their hotel, so my boss's dogs were able to attend the conference as well!

08/12/09 | Link | Rating: 4.0
70. Carolyn D.
I have only gone here for conferences and a Ball, so I can only comment on the conference rooms.  This place is top of the line when it comes to conference rooms.  The facilities are clean and comfortable and the best place to have a conference that I have been to.

31/07/10 | Link | Rating: 5.0
71. Jennie Z.
Very nice & clean, but the sound of crashing dishes from the hallway woke me during flight recovery afternoon nap.  Later could hear doors slamming.  Therefore 5 stars minus at least 2.

18/03/12 | Link | Rating: 3.0
72. Heidi S.
Our company came here recently for a conference and I was quite impressed. First of all, the ladies bathroom on the 3rd floor had the most amazing green glass tile in the stalls. It was stunning. The wait staff invisibly picked up all our garbage and was helpful with directions and re-stocking our beverages and snacks. An example: we came out of the conference room and there was a water bottle that someone had dropped, another person picked it up and set it behind the door and almost instantly the staff picked it up. In a huge crowd of people! It left me speechless. I can't comment on the rooms, but I can say that if I were to stay in SF any time soon I would certainly consider staying here. The decor is modern with a warm feel, it's very clean and everyone I interacted with was polite and kind.

18/08/10 | Link | Rating: 4.0
73. Amy C.
Tiny rooms (for the price), but world-class service! The 4-star is only because of the room size-to-price ratio. Otherwise, everything about this hotel is amazing. The entire staff went out of their way to provide excellent service, and exceeded my expectations. Dorian, the bellman, was spot-on for recommendations as to where to eat, drink and shop. Walking distance to Union Square and Westfield mall. Their bar is small, but the bartenders were all lovely and created some pretty unique drinks based upon the type of liquor and flavors I suggested. I would definitely stay here again if I got a good rate.

18/09/10 | Link | Rating: 4.0
74. rachel l.
This place is a glamourous oasis in the south of market area.  A great location across the street from Bloomingdale's and the Westfield Shopping Center.  The staff is incredible and their restaurant, Luce, has the most beautiful ( $28/person) and reasonably priced buffet brunch you could ask for.  I stayed here recently with my husband and teenage son for New Year's Eve.  I think we will make it an annual tradition!

02/01/11 | Link | Rating: 5.0
75. Stephanie H.
Such a beautiful hotel. Fairly new and the service was awesome from stepping foot in the lobby for check in. We got the breakfast buffet included in our package and it was amazing. We had a junior suite which consisted of a a Queen bed, HD TV, desk, two chaise lounges, a standing shower and also a separate tub.There were more than enough towels ( I do not like going to a hotel and there are not enough towels), plenty of wonderful eco-friendly products to use, and everything from cotton swabs, to hair ties, to  shower caps galore at your disposal. What really impressed me was the Green concepts all throughout: low pressure water faucet and toilet, products, and lighting. All required for a Green hotel and very much appreciated. Just don't dig into the mini bar...unless you want to pay an arm and a leg. Large windows all throughout and around the room, giving natural light. Everything from decor, to service, to being a Green hotel sold me and I will be definitely be coming back here.

08/08/10 | Link | Rating: 4.0
76. Andrew B.
I suppose this is a business hotel, but we weren't on business. So does that excuse a hotel to charge crazy amounts for things? Ok try this one, $52 per day for parking. Have you ever heard of parking that expensive, seriously? Come on! I live and work in SF and I know a lot of parking spots downtown that are safe for at least half that price. It we wanted to watch a movie in the room it would have been $17.99. A round at the bar that included, 2 draft beer and 2 small rum and cokes was $32.00. $32.00 without tip! Just saying these prices gets me back in shock. So i picked up the Ghiradelhi chocolate bar to have a look at it and was charged for it. Just by picking it up!! It had sensors on the box it was in. Crazy!! Big brother craziness and charging you up the wazoo!! If I hadn't called to tell them I didn't eat the Chocolate bar they would have charged me for it!!  It's this hotel that gets me understanding the Occupy moment. Catering to the rich only. We will never stay here again and recommend people to stay away. Good luck staying in business Intercontinental. I'm yelping you a bad review too.

12/12/11 | Link | Rating: 2.0
77. Joe P.
My bills looked fine when I checked out, but a few days later I noticed another charge to my credit card.  I called the hotel about it, and initially no one could tell me what it was.  I left several voicemails with the account department, but no one called back.  I tried the hotel again a few days later, and was told that it was for a meal at one of their restaurants.  I never ate at any of their restaurants.  The person on the phone again forwarded me to the accounting department's voicemail. I called back and was told that accounting was out to lunch, so there was a staff person there, he just decided not to return my calls.  Since no one called me back for close to a week, I elevated the issue through IC Special Services, and the hotel made a commitment to IC Special Services to call me back the next business day.  Again, they didn't return any calls.  Since they would not respond, I am told that I will get the credit back.  What a service disaster.  Mistakes happen, but the hotel needs to make an effort to resolve them.  They never returned a single phone call!

Oh, and remember how I when I was a guest, I called the front desk to request a cab but was basically told to pound sand?  They charged me for that call!

28/12/09 | Link | Rating: 1.0
78. Dave K.
The InterContinental Hotel is a swanky joint near the Moscone multiplex, hip, clean, and frou frou.  The bar scene is hopping, especially during conference season, and the gents running it have the cool factor.  The rooms are very nice with big bathrooms and showers and my room had a dope view of the bay.

What more do you want?


26/09/08 | Link | Rating: 5.0
79. Samantha S.
Loved this hotel. Wanted to move into this hotel. I live in this city and am working out ways to come back here soon.

Great staff, fast service, they respect the DND red button when its on, and killer views. Great, yet overpriced gimlets at the bar downstairs.

29/05/08 | Link | Rating: 5.0
80. Penny Lane S.
I was pretty excited when my man sent me the link to this hotel when he booked it on hotwire.  It looked beautiful.  I was exhausted when we checked in and all I wanted to do was take a bath and then a nap. The lobby was beautiful, open and clean.  We went up to our room and our bags quickly followed.  I immediately inspected the bathroom hoping for a large, comfy bath (maybe with room for 2 :), but there was only a shower!  UGGGGG!  Who designed this?  A man?  Most women know the value of a bath tub.  Even if it's nothing fancy, gimme a tub!  This is a fancy hotel not a hostel.   Get serious! The bathroom was beautiful other than the fact it had no tub. After being screwed on the tub situation, I was ready for a disco nap.  During "nap time" some woman from the hotel barged into our room without even knocking.  Really?  You couldn't at least give a courtesy knock?  "Housekeeping." I don't recall asking someone to barge in on us during nap time (wink wink).  That was awkward.

Later that night I stumbled in after too many drinks and somehow my key demagnetized itself.  In addition I got sick like a 15 yr old light weight and was hugging the toilet for part of the night.  I have to say, it was probably the cleanest most comfortable toilet to have your head in.

I think the rooms are pretty soundproof too.  Our view from the 21st floor was amazing.

You would have gotten 5 stars if you had a tub and didn't randomly bust into our room at the most inappropriate time possible!  Heyo!

25/01/10 | Link | Rating: 4.0
81. Tatertots Rock X.
This is 5 stars for the excellence of the Concierge and Guest Relations.

Had just finished the NIKE Women's Marathon, was sweaty and exhausted but my two friends that were going to drive me to get a massage said  a friend of theirs was staying there so they wanted to stop by and say hi before dropping me off.
Turns out she has also run, and there was a lobby and bar full of sweaty women dressed kinda funny (like myself) but all wearing great Tiffany necklaces...back to the point.

I had been trying to get a hold of the Kabuki Spa but to no avail...went to the concierge and he was so charming and helpful...never even asked if I was a guest...he went to work (didn't even know he was doing so much while he was asking me questions of what I needed to find in town.
I had told him I was hungry and he asked me what I was craving-smart man, because "craving" is a perfect question to ask someone who just crazily ran a bunch of hills in San Fran.  I said " I would kill for a burger, or something meaty, and  glass of red wine."  (I thought he would think I was crazy since it was barely 11am)  He said: "well, if you're really hungry and don't want to wait, out bar has some excellent meat dishes and a burger, but if you want something delicious, just look at the menu, you'll fine something and the wine list is excellent.
He was right!!!

I had:
Chateau Pesquié, Côtes du Ventoux, Terrasses 1$0
Rouge, Côtes du Rhône, France 2005
Short Rib Pappardelle and Wild Mushrooms $14
Perfect wine to go with a perfectly huge and satisfying meal.

Back to the hotel...
It turns out, the concierge was printing out a bunch of maps with how to get to the spa, other restaurants I may be interested in and I never even noticed his amazing multi tasking.

As for the hotel, out friends said the rooms were great and they let you bring your doggie and were helpful finding doggie friendly places to eat.

I will try to stay with them next time I'm in town.

21/10/08 | Link | Rating: 5.0
82. Martha K.
Close, but no cigar.  A beautiful hotel, nice room (although odd sliding door to bathroom).  I was disappointed that the room only had a shower, no bathtub.  Odd and disappointing acoustics -- although I never heard a sound from adjacent rooms, I was woken several times at night by people talking in the hallways, early morning doors slamming, housekeeping knocking -- there seems to be NO soundproofing between the rooms and the hall and you hear everything.

30/05/11 | Link | Rating: 3.0
83. Pluggy S.
I first stayed at this hotel during the RSA conference last April.  The hotel had literally just opened up.  This has to be one of my favorite hotels in all of the USA.  The lobby is very spacious, airy and open.  The bar area, while a bit tiny is pretty happening at all hours ('cept when they close at 12...)   The restaurant is very good.  I had breakfast and late night snacks there and was pretty impressed with the service and the quality.  The gym is simple but fine for a hotel of this stature - cardio and weights - really all i needed.
The rooms are superb.  Very modern  - Cisco IP phones with a personalized directory; great flat screen tv and a phenom shower and bathroom area.
I cant wait to be back here again!!!

29/04/09 | Link | Rating: 5.0
84. Jp A.
Perfect location. This is 3rd year in a row that my wife and I stayed here. First time it was just me and my wife. It was perfect for just visiting and touring around city as it is close to anything. Price is good and worth everything. It is also close to Moscone Center which is the reason we stayed here second year as I am to attend Adtech in Moscone. Today we checked in here again with two of our kids. Still best place to stay with kids. Walk away from everything downtown.

02/06/11 | Link | Rating: 5.0
85. Vincent S.
So My girlfriend and I stayed here over the weekend. This property is amazing. The rooms are also great. Our room had a faboulus view , 42 inch lcd and a very comfy bed. We stayed over for our anniversary. We actually got a good rate because my gf works for intercon. But the worst part was parking. $46.00 is way to much to park your car over night. Other than that this place was a new modern hotel that I recommend you stay at. Lot's of shopping and restuarants near by as well.

25/06/08 | Link | Rating: 4.0
86. gEe C.
Three words to describe this hotel : Modern,Sleek, & Sexy.

While my BFF and I stayed at the historic and majestic Intercontinental Mark Hopkins, my BFF's brother stayed here. I guess, this is where ballers stay, 'cause upon entering this hotel, I saw a whole lot of 'em postin' up at the bar.  There were even a few that were tryin' to holler at me and my BFF, while we were trying to find the elevator.  

A little uncomfortable, I have to admit.  

But, anyway. . .

The rooms here are definitely chic & trendy.  They have a flat-screen TVs hoisted up on the wall and it's definitely filled with lots of personality.  Oh, and their bathrooms are of the "see-through" kind. So, you better be comfortable with the person whom you're staying with.  

Overall, it's a pretty HOT place.

16/04/10 | Link | Rating: 4.0
87. Ivon L.
very nice service and beautiful suite.

01/07/12 | Link | Rating: 5.0
88. Jennette B.
We stayed on the 28 floor in a standard room it was Clean, Quiet,, great value.

21/06/08 | Link | Rating: 5.0
89. Kim N.
The sister to the Mark Hopkins is a new 32 story blue glass tower hotel open in Soma with 500+ rooms, ranging from $189-$5000 a night. The strategic opening next to Moscone West, is the destination of the business traveler hitting any of the numerous conventions ongoing. I believe they've opened just in time for 30,000 members of the Academy of Orthopedic Surgeons, which we gleaned from the General Manager and VP of Operations who we happened to dine next to at Luce.  The 130 seat restaurant, and their lounge, Bar 888  pays homage to Italian/Californian cuisine and the Italian digestive Grappa. Unlike the Mark Hopkins, built in the 20's,  this place is all about modernity, the hardwood elements, ubiquitous glass, and sleek design elements. Just like the glass, the staff are also ubiquitous, very attentive, and there for your every need. I think one of these days I'll just have to see what the $5000/night, 4000 square foot Presidential suite is all about :)

Lewis, Dominique and Peter, congrats on your grand opening!

27/02/08 | Link | Rating: 5.0
90. KissteL M.
My bf and I have stayed here a couple of times already.  I Love this hotel. The loacation itself is pretty much walking distance to anywhere downtown, especially to Metreon ;)  I love getting upgrades, especially to the Executive Club.  The Hors d'oeuvres were so good, and they have a wide selection of cocktails, wine, beers.  Our rooms are so relaxing and huge! We've stayed in the executive suite and the junior suite.  The bathrooms are my favorite. (Coz like i said, i love bathrooms. Haha)  Clean! Modern! and with Large windows! I love watching the beautiful city at night... Nice nice nice ;) Will definitely come back again!!!  Oh, park in the metreon garage, it's like $30 compared to the hotels Valet parking for $50.  Or! tell them you're a resident of California and usually they will waive  your parking. ;) yay!

23/07/10 | Link | Rating: 5.0
91. Robert Jr E.
Amazing view, prompt service, beautiful rooms... the hotel is a gem. The beds are so comfortable that you can actually just stay there the whole day and not leave your room!

Right in the heart of San Francisco, walking distance to all the shops, not to far from the SF Giants stadium. Its a delightful place to stay! Top Notch!

29/12/08 | Link | Rating: 5.0
92. Jackie G.
Beautiful hotel, set in the heart of San Francisco, it's hard to miss with it's trendy glass architecture. It's conveniently located on Howard, only a couple of  blocks from Bloomingdales and the SF Shopping Center.    

The rooms are great, modern and spacious, beds and pillows soft and fluffy.   The window view offers an amazing nightscape of the City.  The staff is courteous and helpful.

My stay was very nice.  I left behind my phone charger and a necklace and they were very helpful in locating and returning the items to me when I went to pick them up.

I heard they have a nice restaurant and spa too, will have to come back for both.  One of the staff gave me a voucher for spa discount - I'm sure you can ask for it during your stay.

Overall, good experience and will come back again for sure!

30/12/08 | Link | Rating: 4.0
93. Jane T.
We went to the Intercontinental Spa back in March.  We used Groupon coupons.  There were 4 of us.  Several of us were not thrilled with our massage and facials but we decided to go back again today to see if we had a better experience.

1.  Their website leaves a lot to be desired.  Time and time again we tried to make reservations and had great difficulty.  I think we were finally successful, but only after repeated tries.  There was no place to select the person who would provide the services which was disappointing as some of us definitely did not want the technician we had during our first visit.

2.  Even though we made our reservations 4 months in advance, one in our party received a message that the person who would be doing her facial was not available at the appointed time.  My friend suggested the switch the appointments so that she would have her massage first amend facial second.  Oh that would work said the spa employee.  Don't you think the employee should have suggested it?

3.  Another in our party was told that her massage had been rescheduled 1/2 later than her CONFIRMED appointment from 4 months ago.  That ws unacceptable as we had scheduled our appointments so we could have lunch before the hotel restaurant closes.  So instead of having a massage, my friend had a pedicure instead - not her choice.

4.   When we arrived the receptionist was not very welcoming and seemed to wonder why we were there.  We have appointments, silly.

5.  My massage we just OK - but my facial by Willie was most enjoyable.

6.  When we went to make payment, the receptionist had taken the gift card that my friend had given me and deducted it from my friend's bill.  It took quite a bit to get that all sorted out.  The folks at the front desk are not exactly on the ball.  Maybe it is the computer program they are using?  Don't know but there needs to be improvement in that area.

7.  You can never reach the spa on the telephone.  When we had trouble with the website, we tried to call to straighten things out, but tried many times before we got to talk to a live person.  

8.  One of my colleagues is a senior Asian woman.  She had an Asian gal for her facial.  The spa employee spent time during the facial discussing her own personal problems and asking my colleague for advice.  I think that is very, very poor performance.  When you arrange for a facial or a massage, it is your time to relax and enjoy, not to hear the problems of the technician who is supposed to be providing the service.

We met some other gals at the spa who had similar not great experiences so I guess ours was not a unique experience.  All of this is very unfortunate as it is a nice place and could be a very enjoyable experience if they fixed their website, their computer program, trained their employees, and practiced better customer service

28/07/11 | Link | Rating: 2.0
94. Charlene D.
Stayed here for a stay-cation getaway with the BF and must say the view from our corner room was AWESOME!!! I mean floor to ceiling windows surrounded our entire room even the bathroom!! From the moment we stepped in our room to the very last second before we left we couldn't keep our eyes off the view.  I def love how modern the entire hotel is.  It has an indoor jacuzzi and pool, modern gym, and a spa on the the 6th floor.  The staff is super attentive and very polite.  The ONLY NEGATIVE overnight parking is $60....WOW!! Next time we stay we will park near the Metreon and walk.  But all in all great hotel =)

28/02/11 | Link | Rating: 4.0
95. Scott P.
I have been watching this hotel come to life from my office window over the past year.  It is a wonderful thing!   Finally I had the chance to go into it and I have to say two words:  


Everything you want in a hotel and more.  The place is new and beautiful and the rooms are perfect.  The best beds one could imagine.  I love the bathroom door and how it slides across and doesn't open out.  It helps to save space and looks and feels modern.  The small things are what makes it such as the iPod docking station, the button on the door to notify the maid to turn down your bed or makeup your room, right down to a scale in the bathroom.  Small things but they just made the place amazing.  The lobby is beautiful the staff is superb.  I would tell all of my out of town visitors to check out this place.

30/06/08 | Link | Rating: 5.0
96. cecille p.
My favorite, here n there manila, sfo, and most recently visited and enjoyed the playa bonita 5 star hotel  n resort in Panama. Will definetely be back!!!

01/05/11 | Link | Rating: 5.0
97. Fused E.
Very nice hotel, great view, great location, very clean and new feeling rooms.

The only problem - the valet. We called to have the car pulled out. went down 10min. later and the car hadn't been pulled out yet. Took them another 5 min.

Valet Parking here is not timely....

20/05/09 | Link | Rating: 4.0
98. Jenny K.
This was a lovely hotel.  I do believe it is one of the newest hotels in SF.  As soon as you walk in, you notice the trendy, modern decor.  The staff is very professional and courteous.  

The rooms are impeccably clean and very modern.  All the rooms have floor to ceiling windows that are fabulous.  The view is very nice in the evening :)  Perfect for a romantic weekend!  

The concierge was extremely helpful.  That weekend was the anniversary of me and my bf.  They helped to make sure that the bazillion balloons I ordered were taken to my room and arranged prior to our arrival.  They also left a nice plate of desserts and sweets with "happy anniversary" written in chocolate!  

We had the morning breakfast buffet at Luce, and it was delicious!  They had a nice selection...although at around $25/person it is a bit steep.  The decor inside Luce is also very modern and beautiful in it's trendy simplicity.

The only drawback, which is common to most SF hotels, is the $50/night parking.  Other than that, I'd stay here again in a heartbeat!

09/04/09 | Link | Rating: 5.0
99. Anne E.
I had the chance to stop by and check out the brand new Hotel Intercontinental in SOMA the other night. The lobby, bar, and restaurant were just as I expected. Sleek, hip and ultra modern. I didn't expect anything less from Intercontinental Hotels.

The atmosphere of the fitness center and spa seemed so tranquil and relaxing. At that point, I wished I was a guest visiting from another city and staying here. But the icing on the cake didn't come til' later.

A bellmen offered to show us some of their rooms. Can you say STUNNING GORGEOUS VIEWS??? All around the entire room were floor to ceiling glass windows, from the bedroom to the bathroom!!! OMG. Seriously, there are curtains in the bathroom too. I just visualized myself hopping out of the shower butt-naked and yelling to the city waaaay down below........

"HELLLOOOO SAN FRANCISCO!!!! Here I am in all my glory!"

Yep, that's what I'm gonna do. The perfect gift to myself on my birthday...

(in my birthday suit)

25/03/08 | Link | Rating: 4.0
100. Pumpkin K.
And on the sixth day, God created the new Intercontinental on Howard.

I found the interior aesthetics very soothing. The room was very quiet and the color scheme was spa-like. Comfy beds, large bathroom with lots of fresh towels, all the usual hotel amenities you expect, but everything was good quality and in working order. Like, not just a tv, but a HD tv. Not just a robe, but a soft robe with slippers. The staff is
friendly and attentive. I would definitely stay here again for business, I felt very refreshed and ready for a productive day. The location is convenient for the Moscone Center and most Soma businesses. Let me say again how pleasant everyone working at the hotel is.

The gym is open 24 hours and has the little mini-tvs on the cardio equipment. It could be bigger, but it wasn't crowded so why complain? There is an indoor lap pool right next to the gym.

Although I'd happily stay here on my own nickel, I would not recommend this hotel for a family vacation to SF. Parking is steep and even in this area of SOMA you get some grittiness that might not be how you want to familiarize yourself with San Francisco.

06/05/08 | Link | Rating: 5.0
101. Johnson H.
Andrew @icsf in Reservations is super cool. Now I know why Obama stays with InterContinental. Although I'm not Obama, I felt like I got White House service bar none. Thank you for have a great staff, great customer service that went above and beyond. Its much appreciated. :)

28/04/11 | Link | Rating: 5.0
102. Hasham Y.
I stayed there for a night  and had a wonderful experience. the hotel is relatively new so it is clean and modern. The rooms have great view. I enjoyed the sunset from my room and than woke up early only to witness the sunrise.  At night i could see lights of cars far in the distance travelling on 280 and in the morning the serenity of calm bay just took my breath away. The rroms are big, moderns and decorated in very soft neutral colors. Being here, I didn't feel like going out and experiencing the city .
this is definitely one of the best hotels in the city and i will stay there again in a heart beat

18/03/09 | Link | Rating: 4.0
103. Athena E.

I'm subtracting 1 star for the pain in the arse additional mini-bar charged on my card a few days ago. In my review I'd written that they'd taken care of it and it was a done deal. Not so... got a suprise $40.00 charged to my card for the mini-bar. Now I have to file a claim and challenge the expense to the manager. What a total inconvenience!


The InterContinental is my new fav hotel. I heart it and can't wait to stay there again.

This year I decided that I was going to have a fun "partying night out" to celebrate my birthday. Regardless of the fact that I celebrated my B-Day all last week with various people, the weekend festivities were going to be the summit of the best week ever (it really was the best week, I had 2 surprise B-Day celebrations, I received my stimulus refund in my bank account, I won half of the raffle prize winnings at a non-profit fund raiser, I got a raise at work... I was on fire for reals).

For the the one night stay this past weekend, I booked two different rooms: one king superior room for my boyfriend and I to stay in and one double room for my friends to stay in. The rooms were located on the 18th floor and directly across from each other.

The hotel itself reminded me a lot of the W Hotels. The decor and the feel of the hotel was very hip and modern looking which really suites my tastes. Lots of dark wood, use of neutral colors, and an awesome looking bar area in the downstairs lobby.

The rooms are relatively spacious for San Francisco standards and have a lot of little nice touches all around. The closet in the king superior was big and had a cool seating ledge next to the window. When you're not sleeping in your own bed it's necessary to have a seriously comfy bed to crash in and the bed and bed sheets here are heavenly. You can tell they made an effort to provide customers with the finer things in life... including Frette bathrobes. :)

Although this may be kind of random to comment on, the ventilation in the bathroom was optimal. How many times have you stepped out of a shower to a REALLY steamy and foggy bathroom? You know, when you have to air out the bathroom in order to finish getting ready. Not so in these bathrooms. They even have fog less mirrors which provided us with optimal "getting ready" time for us ladees to get all made up and fab looking for the night's festivities.

Oh, did I forget to mention the 42" LCD TV's w/all HD channels?? SWEET!!!

I found the staff is very friendly and helpful. We had a snafu with the in-room fridge bar. One of my friends didn't know that you can't take items out of the mini-bar fridge w/o being charged for it b/c it's computerized and has sensors. After a few calls the following morning to the mini-bar manager, he told me that he'd adjust the charges. When we got to the front desk for check out, the charges weren't taken off my bill. When I explained my situation she didn't even question my story and took the charges off without any hootin', challenging or arguing.

The only gripe I have is that the parking is too expensive. It was about $47 a night per car, including tax. Even though you had in and out valet privileges, parking in this area of the city is cheap and not hard to come by.  I just don't feel like they should be charging as much as a hotel in Union Square would when parking is so much less restrictive.

This hotel was excellent and I have nothing negative to say about my stay. At first I was a bit weary given its vicinity to one of the worst intersections in SF (6th and Mission) but it was there was nothing sketch about it at all. If anyone plans on staying in the city and are looking for a different location outside of Union Square area you should definitely consider this hotel.

07/05/08 | Link | Rating: 4.0
104. Sarah H.
We just stayed here for a conference, it's smack dab in the middle of town - right next door to Moscone and a block away from San Francisco Center.  It's like a W but without the snooty attitude or wierd music and mood lighting.  Aside from a prickely front desk clerk who was quite rude, the rest of our stay was wonderful.  The rooms are adequately sized, bedding is very comfortable and as other Yelpers have mentioned, the 42' plasma is nice but the channels are slow to change.

I absolutely LOVED the spa, indulged in an ice cream pedicure which was well worth the money (ask the front desk for $20 off coupons, even though they say they're for massage/facial, the spa will honor for other services as well).

Because this hotel is so new, they're offering incredibly competitive pricing to get customers in the door, so look on sites like hotels.com for good deals - we paid $180/night.

17/10/08 | Link | Rating: 4.0
105. Nicole G.
This place is super duper snazzy.  

While it doesn't have the character of hotels like the W or the St. Regis, it's modern and sleek and caters to the corporate types coming through Moscone.

Looking to meet a well-connected, moneyed Brit? Situate yourself in Bar 888 downstairs. After a few Grappa cocktails, I guarantee a love connection.

29/02/08 | Link | Rating: 5.0
106. Sacha M.
The views are so sick that you may not want to leave your room.  

In addition to the views, I was pleased with my spa treatment (especially with the 30% off coupon that was on the desk when I arrived).  The room was large, extremely comfortable, and pretty quiet, which can be a serious issue in that neighborhood.  

It is a few blocks away from BART; the walk is definitely doable, but if you're not especially mobile, this may be the sole drawback.

20/08/09 | Link | Rating: 4.0
107. Mr N.
In San Francisco this is one of the best hotels in town. Spacious rooms, great location to the Moscone and great staff. Their lounge is very nice, great televisions, great drinks and good food.

The mini bars are stocked the way you would want any mini bar to be stocked. Their room service is great and they have movies still in the theater available to watch in your room.

05/04/09 | Link | Rating: 5.0
108. Eric G.
I stayed here because of the JavaOne conference just down the street at the Moscone and I gotta say that this place is nice! I have to concur with everyone else on here, that the rooms are well...roomy. They come with big 42" flat panel hdtv's with hdtv programming available. They also have those fancy Keurig coffee makers and wireless phones.

I've noticed that the staff seems to go out of their way to be friendly and give you a smile and a hello, when they see you. They have alarm clocks, to which you can mount your ipod onto, if you wish. The beds are like super fluffed or something, so its like sleeping on a cloud. My room just so happens to have a nice view overlooking the coast line and in the distance you can see the golden gate bridge.

Everyday the daily newspaper is delivered on your door. All of these little things really add up to a nice comfortable stay at the InterContinental. Oh yeah, and the food is great! The only downside is to get all this great service, it will cost you.

07/05/08 | Link | Rating: 5.0
109. Anh C.
InterContinental SF...you are so beautiful. The people who stay here can include wedding parties, families, convention people, tourists....while my friends and I spent a night here for a bacherlorette party. It was close enough to Market Street and nightlife activities (think about the taxi costs!!!). The rooms were swanky and they had great customer service. The reason why I'm giving it four stars is because (1) a little on the expensive side, but oh well it is SF and (2) a wrong turn down sixth street and we were getting heckled by a lot of homeless people. So just stick to the MOMA side of Howard! Overall, it was a great choice to stay here.

04/08/11 | Link | Rating: 4.0
110. Jennifer L.
I hold many a meeting here, and can't really complain about too much, though I'll sure try.  The water pressure, while green, which I love, is still maddening.  Luckily it's not so bad in the showers any more.  The grout in my shower was mildewy, which is surprising in a place like this.  Get in there, housekeeping.  I still hate the artwork and some of the finishes - it feels dated already, even though it's new.  The nickle and diming (looking at you internet charges in the meeting space) is still infuriating.
The staff and service is STELLAR, and the ice cream that comes with the apple cobbler (it says it's creme fraiche, but it was like vanilla-y marshmallow fluff in perfectly smooth and creamy cold form) was mind blowing.  Room service is good, though I hate how soggy the fries get by the time they get to you.  The pizza crust however stays nice and crisp.
Hey, if it's good enough for President Obama, I'm sure it's good enough for my meetings.

21/04/11 | Link | Rating: 4.0
111. Debbie H.
Stayed here for 2 nights and loved it.  Although we couldn't check in right at 3pm, we didn't wait too long.  Our 30th floor room was excellent and we had a south facing room.  The bed was great, the bathroom decent, and overall nice.  After returning back from dinner, we were greeted with dried fruits, nuts, apples, and evian water.  That was really nice.  They also offered turndown service.

Their lap pool was great and not too cold. However the jacuzzi jets weren't consistent with pressure so some were very weak and one was way too strong.

My only complaint was the TV and features.  There was absolutely no way to see what shows were on, no guide channel.  Granted we got free HBO but it was just inconvenient.  We could've used the internet to lookup the guide but they charge you a whopping $15 for access.

09/06/11 | Link | Rating: 3.0
112. Tiffany C.
For goodness sake use some bleach and a vacuum!!! Beware.

Need to look past the bells and whistles. This was the worst hotel I stayed at all summer long, (far worse than one that had two lizards run across the room)

The decor is very eye-pleasing but that does not make up in anyway for the obvious lack of cleanliness in our hotel room. While I was in the bathroom, about to get into the shower, i stepped on something sharp. It was a man's VERY LARGE toenail clipping with some obvious fungal debris stuck to it. Luckily it didn't break skin but when i looked down I spotted 6 more toenail clippings scattered across the bathroom. Next, the bottom 12 inches of the shower curtain was stained pinkish-brown...not good. It was mildew mixed with pink Serratia bacteria. Finally there was a ton thick slimy mildew in the grout in the shower.  The rest of my stay there I tried to keep my eyes close to avoid anymore horrific sights.

Enough said.

Still waiting for a response from their customer service.  No word even though my husband and I booked and paid for multiple rooms.

23/08/10 | Link | Rating: 1.0
113. Craig R.
I am basing this really on the concierge - the hotel itself is a very nice business conference hotel (services are over priced but then the company is paying) with a bar in the lobby close to the elevators so you can meet up with your business clients - if I were traveling on business I would be happy with the hotel.

For the concierge, they sent me an e-mail with "If there is anything you need prior to your arrival, please do not hesitate to contact us." so as this was a special weekend I asked if they could get a bottle of wine for the room when we arrive, they answered no. I would have to take to the front-desk, they transferred me. The front-desk could not do it, that was room-service, they transferred me. Room-service could not do it was were were not currently guests.

Next, the concierge's recommendation for breakfast, they went for "Mel's drive in" - I should have yelped that one first! It was bad.

Next strike against them was directions to the King Tut exhibit, they gave bus directions in rush hour over the quicker muni train (luckily friends gave me better directions)

They did however recommend Sears Fine Food for breakfast the next day (after I asked if they knew about it) and this one they got right - Sears Fine Food is a fine place for breakfast.

14/07/09 | Link | Rating: 3.0
114. Kim D.
This hotel is new, hip, and right next to Moscone West... which means that of course, the convention crowds naturally flock here.  

There are many perks:  an attentive concierge, very professional staff... 42" flat screen TV's, a bustling bar...but I did notice that there was already a patched leak in the ceiling of my room.

The view from the 30th floor is amazing - airy and with a feeling of spaciousness.  BUT - the rooms are on the small side; in lieu of the much-desired deep soaking tub, there was a spacious shower.  The main thing that perturbed me was... and I know this is going to sound neurotic, but... the ART in the lobby looked chillingly similar to... platelets.  Like... the artist just blew up some histological slides.  

The art in my room was also kind of bizarre - two framed pieces were dead ringers for muscle cells: red circles, with black dots; the third piece looked disturbingly like a cluster of viral cells.  

Maybe I'm having flash-backs to Anatomy and Physiology class... and I'm okay with that.  But it was a bit eerie, to be reminded of cell structure while trying to relax.  I kept thinking, "What is that - is it an allergen?  Is it a virus?  And what about those muscle cells - is it cardiac tissue?  I spent a lot of time fixating on them, because they were very prominently placed.  

The overall facility is very clean and "new" feeling, which was a definite plus... but the histological slide art was... .distracting.  I can't lie.  The bar and lounge area is okay... but I think the furniture is a little chintzy... it looks a bit like they opened up a West Elm catalogue or hit Crate and Barrel and just... said, "Yeah - we'll take that, and that, and that."  

I would definitely stay here again... but make sure to bring a sleep mask, in order to block out the Anatomy and Physiology art work.

Kudos for the integrity of the housekeeping service; several hours after I checked out, I realized that I'd left my pearl and diamond earrings on the nightstand.  I called in a panic, and was routed to housekeeping; they informed me that the room had not yet been turned over, and dispatched a supervisor to recover my earrings.  Less than 10 minutes after the initial call, they contacted me, and assured me that  my earrings were secure and were avaialble at my convenience.  

Thank you, thank you, thank you!

23/04/08 | Link | Rating: 4.0
115. Timothy F.
The best buy in the City.  Ask for a corner room.  Great views with very good restaurants.  Good staff,good beds, interesting bar if you like Grappa.  Great breakfast buffet.  Convenient to shopping and ball park.  Go to upstairs, outside, terrace with your cigar and drink.

17/04/11 | Link | Rating: 5.0
116. Ben P.
Great location.  Very modern rooms.  Great bar area.  I love how you can walk everywhere.  The service was great.  A great look overall.

09/08/11 | Link | Rating: 5.0
117. Jillian O.
Whenever we want to stay the night in San Francisco, we always here at the InterContinental. The hotel is a little pricey but it's definitely worth it considering the location and how nice everything about the hotel is. The staff is always friendly, and I've never once had a complaint. The best thing about the hotel... the bed!! It is the most comfortable bed in the entire world!!

31/05/11 | Link | Rating: 5.0
118. Mike C.
My new fave Intercon.  Sorry to read Gil's review - my experience was the opposite, no problems at all, and an energetic, eager-to-please staff who relentlessly followed up on even the dumbest request (and I'm FAMOUS for dumb requests).  

The phone system is a little too fancy-shmancy (touch screen with a dozen menus? really? WHY?), but i never had problems with getting through to Instant Service - and they'd show up faster than Christian Bale as Batman.  Checkin, lots of dumb requests (one of our three rooms needs to be cancelled, can I get a higher floor, I'd like shaving AND dental kits, etc etc) which were all honored with no fuss.  

My room was on the 23rd of 35 floors, awesome view of the city - and I guess the other side has even better views of the bay.  Fruit basket, spring water waiting for me (hey, I PAID to be an Ambassador you know) in a large, bright, very modern room with the now-normal giganto-plasma HDTV, a bathroom big enough for even my wife to like, and one of those "pod" coffee makers which pounds out a cup of coffee in less time than it takes me to type.  Temp control, bedding, all conducive to good sleep - spacious work area - lots of drawers & storage.  Closet was a little small, but that's not a big deal for me (I keep my ball-gowns folded).  

Only complaint is that, unlike say Holiday Inn Express, or Crowne Plaza, or Fairfield Inn, or ANY OTHER PRIORITY CLUB PROPERTY, Intercon still charges for internet access.  Uh, guys?  It's not 1998 anymore, Internet is like water or power - road warriors FAIL without it, so charging for it is PREDATORY.

Smaller gym than I'd have liked - the one in Tampa is actually bigger, which is odd since it's a smaller hotel - but I guess they gave up on free weights and a full complement of weight machines so they could install a dinky two-lane indoor lap pool (which I didn't use, not bringing a swimsuit).  

Food/drink was good, but pricey so I didn't spend a lot of time in the bar/restaurant.  I did try grappa one night in the bar... it's apparently their signature liquor, but it tasted like I was drinking industrial solvent (my problem, I know).  Esquire says the chef is the best new one in the US this year - I couldn't confirm/deny.

Stay here.  And when you do, COMPLAIN ABOUT THE INTERNET.  Then they'll get their coveted fifth star.

18/12/08 | Link | Rating: 4.0
119. eric f.
the best thing i can say about this place is the best view from the bathrooms. you can sit on the pot and enjoy the skyline. ha!

aside from that, meh.  the decor is nothing great, overall the rooms look like an afterthought.  but in terms of price, you can find pretty fair deals online.

the refrigerators are rigged with monitoring devices, so you cant even move things to make room for your own food or drink.  if you want to store things in the fridge, they'll charge you to clear space.

if you're looking to hang out in SOMA, the location works out.

26/06/10 | Link | Rating: 2.0
120. Betsy G.
This hotel appears nice on the outside and the rooms are lovely as well. The problem, as others have mentioned, are the excessive parking charge (by the way, they add like a $7 tax or fee on to the already excessive $60), the internet charge (not per room, but device) and the awful service received when trying to call the valet, dealing with the front desk and trying to get a drink at the bar. This hotel should be ashamed of itself. It has never heard of customer service.

03/10/11 | Link | Rating: 1.0
121. Star G.
Parking was outrageous but what do you expect in the heart of the city? Our room was clean and as reserved; a Junior Suite which has views on two sides of the city. All Junior Suites are "corner rooms".

Staff was okay but nothing exceptional.

You are actually only one block from the back entrance to Bloomingdale's - which leads to the mall behind Union Square. Great shopping and grabbing a cab is easy if you want to venture out for food.

05/01/10 | Link | Rating: 4.0
122. Kris J.
This is a very nice and modern hotel, a very short walk to the BART/Muni/Market St/ shopping.  The last thing you want to do in SF is rent or drive a car, and even taxis can be an expensive pain, with the traffic.  The staff is very friendly, the rooms are very spacious. I was upgraded to a king room, with a giant bathroom that had a seperate tub/shower and a very large corner window with panoramic views.  The decor was nice, modern but not quite ultra-modern look that some boutiques have. The bar is a relaxing place with a diverse drink menu, $12 for a cocktail, which is fair for CA.

My only complaint is the lack of free wi-fi, not all guests are on expense accounts. Fortunately, the shopping mall 2 blocks away has free wi-fi, so no need to shell out $15-20 a day.  Also, I don't like the computrized mini-bars, since you cannot make room for your own drinks. They do give you a small shelf for personal items but it will only hold a couple drinks. I would stay again for sure.

14/07/11 | Link | Rating: 4.0
123. ABBY A.
Being in the hospitality industry, I have high expectations when it comes to the quality I'm getting for the price I'm paying, and a little over $200 a night at the Intercon is worth it.  I've stayed here on about 4 or 5 separate occasions and I only wish I could stay longer.

Their rooms are very spacious, beds are super comfy, meticulously clean, friendly staff, and robes, slippers, hairdryers, space in the mini-bar and essential bath amenities are provided at no extra cost.

I love their fitness center! The cardio machines have built-in tv's and earphones are provided along with apples and bottled water.  I didn't get to use the lap pool, but it's tiny. I think I saw two jacuzzi's as well.

We had breakfast at the restaurant, Luce; buffet style. It cost about $55-60 for two (eek). Not worth it. But the bar was great. The caucasian male bartender who usually works at night can work on his attentiveness because it took him FOR-EVERrRr to acknowledge us. For 20 minutes, we were like, "Okay here he comes, he's coming. He's coming around..." Until my impatient princessness kicked in and I began to sing..."HE'LL BE COMIN' AROUND THE MOUNTAIN WHEN HE COMES...." Seriously. Finally the female bartender came to our rescue and she was super nice! Try the burger on the late night menu, it's frikkin great! The parmesian cheese fries were a hit as well!

I'd mos def recommend this place.

01/08/08 | Link | Rating: 5.0
124. James H.
From the moment you walk through the revolving door everything at this hotel is first class. The friendly and professional staff ensure a prompt checkin and welcome you to contact them personally should you need anything at all during your stay. The decor is modern yet inviting. There is an extremely well stocked and cozy bar in the lobby area, with exotic spirits from around the world. As you step onto one of the many high speed elevators you get your first taste of the many technological advances this hotel employs. The rooms are very well appointed, quiet and comfortable. Floor to ceiling windows give you an amazing panoramic view of one of the most beautiful cities in the world. If possible, book a corner executive room - you will not be disappointed. The rooms offer wifi, gorgeous 42" flatscreen TVs, and advanced touchscreen conferencing phones. The hotel uses environmentally friendly products and resource conservation, but never at the expense of your comfort. If it's possible to provide such a high quality experience with such low impact, then why aren't more places using these methods? All in all the service, comfort, and quality can not be topped. I have stayed in many of SF's nicest hotels and after staying at the InterContinental I have found my new home away from home!

Tip:  Park at the 5th and Mission parking garage.

13/09/10 | Link | Rating: 5.0
125. P. L.

We got our room via priceline. As soon as we checked in it felt like we were treated differently bc we were priceline customers at the front desk. Then there is no sign on the fridge and we saw all these cute little bottles of liquor so we took them out to look at them. Luckily I read how much they cost bc it tells you in the menu binder that if you move anything in the fridge they will charge you. We had a hundred dollar tab that they would not remove until we left.  (TOTALLY TRYING TO RIP OF PEOPLE WHO ARE NOT PAYING ATTENTION - they charge $32 just to have an empty fridge if that is what you want!  WTH)

I went down the first time and the snobby guy we had checking in was like what's your room number and before we were even finished said next. I said did you get our number, he said I'll take care of it. The same day I check after dinner, it's still on there. Checkout time I go get it taken care of the lady says sarcastically, you moved everything? I'll take care if it after they check the room. I tell her we are from out of town and I'll wait in the lobby for it to be done bc of experience yesterday. She looks annoyed and says I believe you and takes it off. I ask for a receipt she says I cant give u one. I ask for her name, she then prints one and tells me May, like the month. Thinking I'm stupid, the girl working the desk next to her laughs at me and I tell them that's rude. She responds I'm not rude and if you want to talk to my manager she's right there. I hate stuck up service ppl. Worst experience of my life in a hotel.

14/08/11 | Link | Rating: 1.0
126. Kimberly Q.
Damn you, Intercontinental catering!  Was at a conference yesterday, and the coffee marked decaf was not decaf.  Guess who did not sleep one wink last night and ended up coming to the office before 5 a.m. today?!  Rassm frassm!  (Rogelio, a guy who was one of the servers, is awesome, though, so I am giving two stars instead of one.)

19/05/11 | Link | Rating: 2.0
127. Alexis S.
Really, really liked this hotel.  Super clean, great staff, and liked the location.  The bed was very comfortable, which was surprising for me since I don't usually sleep well on any other bed buy my own.  The bathroom was nice and roomy - very modern in general.  I would love to stay here again.

12/04/11 | Link | Rating: 5.0
128. John s.
This hotel really surprised me. I expected a cookie cutter business hotel, which it is on the surface. However the staff (Especially Patti) has very high standards and treats guests with a very personal touch; they care and have better skills than a lot of 5 star established chains.  Great location and views.  Will return.
This hotel really surprised me. I expected a cookie cutter business hotel, which it is on the surface. However the staff (Especially Patti) has very high standards and treats guests with a very personal touch; they care and have better skills than a lot of 5 star established chains.  Great location and views.  Will return.

17/05/10 | Link | Rating: 5.0
129. Lester R.
Hotels are best when someone else is paying the tab. This hotel is the frosting on the cake.

An elegant Euro feel in the public areas and rooms that reminds me of the Westin Times Square. The rooms are nicely appointed and everything feels fresh and upscale in a non-obnoxious way.

The staff are a little hit and miss. The female staff at the front desk are on top of things but the male staff twice issued replacement keys when we requested duplicates which caused multiple lock outs. In addition, there were always enough bell staff but they were inconsistent in their opening doors for me.  A shout out to the bell captain who was very professional and what I would expect from a hotel of this stature.

I would love to stay here again but will most likely have to wait until someone hosts me again.  Until then, the Intercontinental will be a new standard to measure others against.

04/07/09 | Link | Rating: 4.0
130. Matt C.
Staycation Package is still being offered.......prices as low as $189 per night (Monday, March 2nd) but can go as high as $450 (Thursday, March 5th).

At the Staycation price, you get 5-star luxury for a 2-star budget.
Highly recommended for thrifty Northern CA residents who can't afford to pay full price!

12/02/09 | Link | Rating: 5.0
131. S. M.
I was lucky to get a suite, at the end of the hallway and have pretty much a 280 degree view of San Francisco. From my bathtub I can see the sunset on South San Fran, and from the desk, I can see the ball park and the East Bay. Possibly the most amazing view I've ever seen so from from a Hotel. Not even the Ritz or Shangri La in Hong Kong, Beijing or Tokyo compare. Amazing.

The location is great, especially if you attend an event at the Moscone center. The environment is a little snobby as expected in a luxury hotel, but all that goes away when you open the door of the room.

12/09/11 | Link | Rating: 5.0
132. Kit L.
We spent Mother's Day weekend at this hotel.   Everyone was very nice.   I would have to drop a star as we had a light out in our room and the bellman, upon checkin, said he'd have it fixed.   it wasn't fixed the entire weekend.  And the coffeemaker did not work....it would turn on, but would not give out any coffee.  

The food at the restaurant, Luce, was good.   Pricey at $28 per person plus, plus, plus.    The room was only $109 on hotwire, but they make up for it when they park your car.     The parking was steep at $55 per day for hotel guests.

I would not stay there again, but we did enjoy our stay.     I would stay closer to Union Square next time.   We had such a long walk to the square.

Very clean hotel and the people were extremely nice.

16/05/09 | Link | Rating: 4.0
133. sandy l.
Ah, what a view!

Our wedding suite was on the 27th floor with wrap-around windows so the view was fantastic... The floor-to-ceiling windows made it seem like you're standing on a cliffs edge! Best close those blinds in the bathroom or risk putting on a show while powdering your nose...

This large room was very svelte and sleek. Give the dresser drawers a shove and it'll self-close the last bit. Nice! The bed and sheets are snooze-alicious. The closet is tiny!! Why!? The bathroom is uber-modern (a little sterile) and very nice. All stone and glass. I even love the sink backsplash, clear glass tile. The sink basin is done in marble and the rest in dark wood. Love that contrast. And it's taller which means less back strain!

I keep forgetting that its in San Francisco, so the lobby isn't huge or wow-ing. But the elevators are quick which is good, especially if you're on the upper floors. There's a lot of detail everywhere. I spied a piece of their hall lamp shaped into a coil, and when lit casts a nautilus-shaped shadow on the ground. Crazy!

Room service was a little slow, but their eats are quite good. I needed an extra chair for makeup and they had one up super-fast. It's location is walking-distance to a Starbucks and the foodcourt by the Metreon.

But I couldn't figure out their phone! It had a touchpad, but nothing worked! Room service button, front desk buttons, all useless at least in our room. Dial zero. That's the only way out.

Even nice hotels have their 'premium' views so, while location of the hotel itself is important, location, location, location of your actual room is just as important.

18/08/09 | Link | Rating: 4.0
134. Diana Y.
I stayed here over President's weekend and I gotta say, it's a great hotel. Overall, it's very modern, very beautiful and very new. The room I stayed in wasn't huge but the floor-to-ceiling windows made the view amazing.
It definitely had a cozy feel to it.

Intercontinental offers parking for $50+tax a day (with in &out privileges) but there's a parking garage right behind the hotel for $30/day but no in & out privileges. By the way, if you're not from the area, on the other side of the parking garage is the new Westfield mall, which is literally a 2-3 minute walk from the hotel. There's also a lot of street parking but there ARE meters so if you choose to park there, park there for Sunday. We were contemplating parking but at 25 cents for 6 minutes with a max of an hour, the parking garage seemed like the best choice. I was a little wary at first since street parking seemed a little dangerous but it wasn't so bad.

I gotta say though, their "instant service" that is supposedly available 24-hours wasn't available at midnight when we forgot to bring toothpaste. The phone just kept ringing and ringing so we gave up after 4 tries.  So much for "instant" service.

Aside from parking and our failed attempted at "instant service" the hotel is nice. Everything about it is clean and if you DO end up calling "instant service" and get through (which we did in the morning) they are courteous enough to call you to make sure whatever service you need got delivered.

18/02/09 | Link | Rating: 4.0
135. Kim D.
My inner Julia Roberts (circa "Pretty Woman") will have you know that I have love affair with hotels.

I'm not a hooker, I swear.

But I have a fascination with hotels. I sprout love affairs with some everywhere I go.

This one almost induced me into a monogamous marriage.

I had heard about this hotel because it had just opened this year. The location is completely great, it's in the middle of town.

The decor is lovely, contemporary and modern. I love the way the floors looked with their subtle lighting, great windows - views were decadent everywhere you looked. My room was great, spacious and inviting. The colors were warm, deep and had great contrast. The bathroom was also nice, fixtures didn't crash together like other hotels usually have them. And even though dirty deeds were done int he bathroom, the decor was inviting, relaxing and made bathroom activities...

...seem very much more pleasant! (So important!)

The view from the room (16th floor) had no words to describe except to make me feel like I was on top of San Francisco.

It was a quick stay; but definitely love at first sight. I'm excited to get the chance to return - which will definitely happen ASAP.

05/10/08 | Link | Rating: 5.0
136. Brenda T.
I've stayed here for two nights and I'm pretty impressed. I would definitely want to return here again if I'm in need of a hotel in SF.

The rooms are pretty small but I was on the 30th floor or so and the view was pretty amazing. I could see Twin Peaks from my hotel room. The bed was king size and it was super comfortable and had nice comfortable sheets. There was a iPod Alarm Clock Dock on the side table near the bed which came to be very handy.

The feel of the room as a whole was very modern and chic.

What I loved the most about the stay here was their heavenly shower and bathroom. The shower was very spa-like and very roomy. It has glass doors and it was like a super shower with water everywhere.  I could stay in there for hours! The toiletries provided smelled really good and they weren't cheap quality.The robes provided were very comfortable and warm.  

There was a mini fridge that had a variety of different alcohol in there. Room service ordered at 1:00AM was still up and running and they cooked us whatever our heart's desire, which was a Margarita Pizza at that moment.The pizza was very delicious!

In the morning, we ordered breakfast and had eggs, sausage, English Muffins, etc.  All the things that were ordered from room service was very good but it was extremely pricey.

If any negatives at all, the closet was very small but that was it and I didn't mind that very much.

The hotel services were very accommodating as well --we were two hours late in checking out and they let it slide.

28/08/09 | Link | Rating: 4.0
137. Jessica F.
VERY spendy, but brand spankin new and gorgeous.  Loved the freebies on the concierge level while we waited for our room.

The most comfiest bed I ever did sleep in.

21/05/10 | Link | Rating: 4.0
138. Kyle V.
Clean, modern, no hassle place to stay.

We "upgraded" to a king deluxe room, which i think it just a king bed on a higher floor. The view was amazing. but the suites with the floor to ceiling windows would have been nice. The room was a bit small, but just fine, we weren't in there much. I like the big flat screen tv. The pool and hot tub were also fun. I was disappointed in that the shower was just a regular shower with curtain, not a glass door..

The neighborhood is pretty lame because it seems like just lame shopping opportunities, but no worry, it's close to BART and centrally located which makes travel pretty easy.

03/06/09 | Link | Rating: 4.0
139. Janet G.
The Intercontinental was one of the nicest hotels I have stayed.  My room was spotless, large, and the bed was so comfortable. Bathroom had everything I needed -  loved the glass shower and the abundance of towels and toiletries.  
I was there for a conference and the facilities were excellent.  Food service all three days was wonderful, and the food itself was nicely prepared and presented.
Luce, their lobby restuarant, was very good.  I had a nice lunch there on day one- butternut squash risotto and a very nice salad with cranberries.  
Hotel staff at all levels of service greet you and are very helpful.  Looking forward to my next visit to SF and staying here again.

19/05/09 | Link | Rating: 5.0
140. H L.
I've stay here for many many weeks for work and the hotel makes traveling for work less torturous.  Usually get the best rates using Hotels or Hotwire.  Nice, comfortable, and clean with a good size tv and excellent service.  

The beds are extremely comfy and their showers (not tubs) are awesome (roomy and good water pressure)

The bar downstairs has great beer nuts (wasabi covered peanuts), and their "luce" burger is tops!!!

Best part about this hotel . . their gym.  Nice open layout with wall to wall windows so you feel more open, and great entertainments options while you're working out.

06/07/09 | Link | Rating: 5.0
141. Angela H.
Checking into my room was a nightmare.  I finally just gave the woman $200 for my room deposit because I was just over the whole situation.  

But moving on.  While the hotel was relatively nice, nothing stood out to me as being four or five stars.  The room was small, which I suppose is to be expected in SF.  The beds were comfortable, the linens were great, the bathroom was slightly better than okay.  The service wasn't bad, but certainly not deserving of any accolades.

I think the best thing about this hotel is location.  A block away from 'wichcraft, blue bottle, muni, and the mall.  Across the street from buca and the chieftan, and two blocks away from split pea seduction.  oh, and super close to union square, but not having to deal with the hoards of tourists.


05/06/09 | Link | Rating: 2.0
142. S G.
it was the barcelona football (soccer) team staying at our hotel. at the time they were the top ranked club in the world, and verrrry easy on the eyes. Groupies in the lobby were abundant but the hotel handled it very well. The most inconvenience i had was that I had to go meet my sis and bro in law in the lobby because the hotel was letting anyone up without a room key in order to ward off groupies (little did they know my bro in law is a huuuge soccer groupie so he was completely geeked). Totally understandable inconvenience. 5 stars for star power, intercontinental!

**TIP: down howard street there is an indoor farmer's market with dozens of hot food booths by local chefs and growers with a truly international flair. some of the best food i have ever had in SF, hands down, and damn affordable. Ask intercontinental concierge, as they have excellent service/knowledge of the area

20/09/09 | Link | Rating: 5.0
143. Gil S.
An unappreciated, great value luxury convention hotel in SOMA.  A close walk to Yerba Buena, a little farther walk from Union Square.

Rooms are fabulous, just perfect.  A corner room was sunny with a stunning panoramic view, floor to ceiling windows with smooth-operating curtains thick enough to make it completely dark when closed.  Things are modern, trendy, and clean without being self-conscious or cheeky.  Plus just really high quality, six outlets on the desk, outlets everywhere, great lighting, good toiletries to steal, frette robes, a digital scale in every room.  For amenities there is an indoor lap pool and hot tub, one of the best hotel gyms I've seen in this price range (headphones, personal TVs, fruit and newspapers, everything you could want).  There are many decks, a good lobby.

The architecture is a bit strange.  It is good in many ways, overall positive, but has missteps.  There was a giant structural column running through the middle of the room, okay if the hotel were built in 1872, but 2008???

The main complaint was a series of rather serious problems.  On check-in the room had an industrial blower going, housekeeping must have just shampooed the carpet.  I left the keys with the front desk and asked them to deal with it - I wasn't expecting an upgrade but a proud announcement that they removed the blower without an explanation was a bit confusing.  My companion got locked out of the room and they refused to let her back in, not good - she had tried to call using the phones but the "24 hour perfect service anytime" button does not work, ever.  It always shows up as busy, probably misprogrammed.  The special promotion we signed up for was different on the website than in their computers, and overall not well coordinated.  Valet was confused more than once - they told us to wait in the lobby while they got the car, then never came to tell us the car was waiting.  A few more of these missteps seems to show a pattern, the place is not very tight.  When I checked out they asked if my stay was perfect and reluctantly I mentioned the first of the problems, the smallest, and the clerk apologized profusely as if he had just spit on a baby, without seeming to understand it or letting me mention the other issues.  Each of these mistakes however small could cause serious unhappiness to guests, and it did for us - such a shame because the hotel has the potential to be one of the best in the city.

12/12/08 | Link | Rating: 3.0
144. Michaela L.
Came up here for a night to celebrate my 30th birthday by doing something other than sitting in my house.  It was a nice place and very convenient to Union Square (hello Black Friday shopping) without being too much in the thick of things, but there was kind of a comedy of errors that went on while we were here...

* Their computer fried during checkin, so it took a little longer to get everything set up
* They tried to upgrade us to a suite because it was my birthday, but then said there were no suites (in this situation I'd kinda prefer you not even tell us you tried)
* They checked us into a dirty room
* then apologized profusely and took us to a clean room
* but the dude forgot to leave us the keys
* and we forgot our free breakfast voucher in the dirty room (luckily they replaced this easily once we remembered)
* The next morning, there was a 15-minute wait to get seated for *breakfast* (buffet!) -- we would clearly still be waiting if we hadn't told them we would share with another couple
* I accidentally left my glasses in the restaurant (my bad), but it took them 15 minutes to find them somewhere in the maze between the restaurant, the lost-and-found room, the security staff, and housekeeping (huh?)
* The breakfast voucher said gratuity was included, but the in-room checkout listed a $13 gratuity for the restaurant, which we had to go downstairs to straighten out
* Not their fault, but there was this cherry picker outside that spent all damn night cleaning the windows at the Chronicle building and beeping intermittently...

Also, I really hate it when places nickel-and-dime you on Internet access, even if this is the norm in "classy" hotels.  15 bucks for wireless = not cool!  I had to, like, read a book.  Shocking!  

The room was very nice, though, and the view was great -- two walls of windows.  Even the bathroom had a full wall of windows, so you can pee and enjoy the view at the same time.  We did kind of wish the enormous flatpanel TV was removable as it was right in your face blocking the view when lying in the bed.  (Place isn't fancy enough to have the TV on a riser, ha.)  It's very modern, all glass and teal and gray instead of old-world dark wood.  

At some point all the cockups over the course of a one-night visit just became kinda funny (don't get me wrong, some of the cockups obviously were our fault, so I can't ding them too much).  Would I stay again?  I think so, but that'd be on probation, and if anything goes hilariously wrong again...

02/12/08 | Link | Rating: 3.0
145. Rachel S.
A chic hotel in an extremely convenient location (SOMA, and next to the Moscone Center for the conference-goers), and with a grappa bar to boot (remind me to say no to the grappa next time).  The rooms were extremely comfortable and reasonable ($200 per night with all the taxes).  It was one of those beds so entirely irresistible that I fell asleep as soon as my head hit the very soft pillow, and I awoke in exactly the same position.  I'm sure that a purely decadent dinner at Piperade and a grappa flight didn't have much to do with that, either...

The breakfast -- if a little pricey, $28 for the buffet, $16 for my eggs, bacon, toast and forgettable potatoes -- was pretty tasty, and the service was attentive.  I got a ton of amusement watching a 17-year-old boy at the table next to me get up the nerve try to order a mimosa.  5 blocks from the Westfield and Powell Street BART made it easy to run errands and hop on the train.

04/07/09 | Link | Rating: 4.0
146. ems o.
Attended a wedding here

*Hotel lobby staff was so polite and friendly. Always had a smile on.
*Bathrooms rocked.
*Servers were attentive.
*I had the chicken and it was tender and yummy.
*Got to take a peek at the Bridal quite and the light was awesome and the room was quite large.
*Knocked a star off because I heard that the bride didn't get free parking.  When you drop big bucks on a reception, you should at least get free parking.

12/04/10 | Link | Rating: 4.0
147. John K.
Very nice hotel.  The beds are AWESOME.  I got the best sleep I've had in  long time.  I will have to say the rooms are a little plain for being such a nice hotel.  Sucked that we didn't have any room in the fridge for our own stuff and no microwave :-(  Guess they figure if you can afford to say in a nice place like this you can afford to eat there as well.  The bathroom was very nice, had a super nice shower.  It would have been nice if it was just Mike and I and if we would have stayed more than just one night.  I would have loved to get massages and relax in the spa.  Maybe next time.

Something else that was cool about the room was you could set the 'Do not disturb' or 'Service room' by the push of a button.  Each room has a little thing outside that looks like a doorbell (turns out it really is a door bell) but it has a red light if you don't want to be disturbed or a green light if you want the room cleaned.  We were wondering around seeing the different views and Mike said "I always thought these were door bells"  I said they weren't and they were what they used instead of the things you hang on the door handle.  So he pushes it and turns out it is a door bell.  It wasn't our room so we ran off.  Our friend that was with was staring out the window and I guess zoned out.  He didn't noticed we ran off.  Good thing no one came out of the room.

We got the room for free so that made it even better.  We are Priority Club members and we stayed 2 nights on a business trip so we got the room for free.  Can't beat free.  

We live only 10 min away from the hotel but we wanted to be able to walk to see the fireworks.  

So over all we had a great stay other than me getting sick for a bit (see my Little Joe's review) everything was great.  I felt better after a nap in the nice comfy bed.

06/07/09 | Link | Rating: 4.0
148. David W.
Solid hotel choice, especially if you're attending a conference at the Moscone Center. The location is tough to beat. The only strange thing is that the block west of the hotel and beyond was a bit shady.

Room was nicely furnished, clean and modern. The bed was comfortable and pillows were soft. Service was impeccable. They always address you by name when you call in on the phone--makes you feel kind of important ;-)

Be aware that to have your room serviced (or to set it to "do not disturb") you must press a button from inside the room. When we forgot to request service and called the front desk, they sent someone up and followed-up by phone. Nice!

The in-room TV was pretty nice--around 38 inches, and with a wide selection of HD channels (although the menu service on the TV is slow to load). The room also has a desk so that you can get some work done if need-be.

The minibar was ridiculous... $8 for a water, $6.50 for a snickers bar. Everything was equipped with automatic sensors, so once you pick up the item, it's yours! Be careful! There is a very small space (to fit about four beverages) in the fridge for personal items. Maybe if prices were reasonable I would have bought something. Save yourself some money and go to the corner grocery store a block away if you're hungry/thirsty.

The view from the 24th floor was pretty awesome, too. Request a high room upon check-in.

I also took advantage of the fitness center. It was modestly-sized and not very busy (at most, there were four people there at-a-time). Cardio equipment --ellipticals, treadmills and bikes--were the main focus here. Each piece of equipment had its own television set. The strength training equipment was disappointing to say the least. Despite having a few dumbbells and a couple of exercise balls, the free-weight section was lacking. They did have some strength machines, though.

The fitness center has a water cooler and towel service. Headphones are provided if you forgot to bring your own from home. A little touch is that they have free granny-smith apples for your post-work out. Nice!

The pool, adjacent to the fitness center, looked good for only really doing laps. There is a hot tub.

This hotel is definitely classy--and you will pay for it. It's a solid choice if you can get a decent rate.

25/03/10 | Link | Rating: 4.0
149. Danielle S.
The location is very central, which makes great for people staying in the city on business or vacation. It's a short walk from the BART and getting a cab in this area is usually effortless. There are also many bus lines that run in close proximity to the hotel.

The views are phenomenal. The decor is simple, yet upscale and the staff is friendly. The price is incredibly reasonable for the quality you get at this hotel.

23/11/09 | Link | Rating: 4.0
150. MC B.
We have stayed here several times in the past but not recently.  It felt so good to return.  The hotel is modern (unusual in SF), bright and clean.  We had a standard room on the 24th floor which was very came with welcome amenities as well as a great view.  We opted for Club Lounge access (for an additional daily fee) as the complimentary breakfast is perfect for our needs.  The food and beverages provided all day long, as well as the happy hour, cannot be beat.   The lounge itself is large, beautifully decorated and so relaxing.   The staff in the lounge provided exceptional service throughout our stay.  Complimentary internet was provided in the lounge, as well.  We felt as though this was our home away from home.  Housekeeping did an exceptional job every day both with the morning cleaning and the evening turndown service.  It was great to be able to electronically indicate that you wanted the room cleaned.  We would indicate such as we were leaving in the morning and by the time we returned in the afternoon the room had been cleaned.  Everyone in the hotel was professional, friendly and accommodating.   We could not have asked for more.

03/06/12 | Link | Rating: 5.0
151. Winnie K.
This hotel is one of the reasons I now LOVE InterContinental hotels.  This is a fantastic hotel!  Check-in was easy, quick, and painless.  The doormen are really cordial and helpful.  The concierge was also great.  The lobby is gorgeous!  The bar looked good, but we didn't have any drinks there unfortunately.  

The room was small, but had great views of the city.  The bathroom was amazing - nice shower.  By the way, thanks InterContinental for having an umbrella!  We had no idea it was supposed to rain... stupidly.

We didn't park in the hotel parking lot, but found parking on the street.

This was extremely close to the trolley and Union Square (with shopping) - so we had a lot of time between check out and our flight, so we just went to the mall since it was raining absurdly.  

We also got a great deal from Hotwire!  I would go back to this hotel in a second.

23/11/09 | Link | Rating: 5.0
152. Lisa C.
This hotel does not have free wireless, which just seems weird in this day and age.  I ponied up the $15/day anyway, only to find that while I could get online via my laptop, my iPad just sent me to the paywall again.  I called guest services and explained that I had already purchased the in-room wireless, and was informed that I would have to pay an ADDITIONAL $15/day if I wanted to have web access from both my laptop and my iPad.  

Sorry, but I just can't see charging one person in one room the daily wireless fee 2 times each day.  

I was really unimpressed by this.  Sometimes it's the little ways in which hotels handle things that are the most telling.

08/09/11 | Link | Rating: 2.0
153. Claire R.
My husband and I got married here on Oct 9, 2010.

From the moment we first walked into this hotel, we loved it. The courteous staff and decor were the reasons we felt it was the right hotel to get married in.

Everyone was helpful in the planning of our wedding--especially Solera Smith.

The hotel itself is awesome. The rooms are clean, the beds are soft, and the staff is very helpful. A month after we got married, we decided to go back and stay the night and many of the staff remembered us and welcomed us warmly.

21/11/10 | Link | Rating: 5.0
154. Amy D.
This place is dying to have an Indian wedding.  They are not going to have mine, but you should give them a chance!  I highly recommend working with Johanna, who put together a great package for me and didn't jerk me around with hidden fees.  Seriously, it was a better deal than what the San Mateo Marriott initially offered.  Also, much better service, and a better brand.  Don't assume that this place is out of your price range.  

I have just been to so many Indian weddings in hotels that I have this aversion.  They do have a terrace on the fifth floor, and it's nice that you can have an outdoor wedding, but this place is too close to my home.  Also, I wish the terrace was on a higher up floor.  And, the Intercontinental wants an Indian wedding because they are big ticket items.  Indian weddings are generally huge and the Intercontinental has not had one in it's year and half in business.

18/12/09 | Link | Rating: 4.0
155. Britt W.
Update: So I bumped my rating of this hotel up a star. I haven't stayed here again, but I have a new appreciation for hotels where I have not encountered bedbugs.

The explanation Yelp offers for two stars, "Meh. I've experienced better," perfectly describes my reaction to this hotel. The hotel is new and clean, but that is the sum of its charms.

I think what soured me on the hotel was the note informing me that I would be billed for anything I touched in the minibar and that it costs $30 to remove the contents of the minibar from the room. Feh.

And, good God, the breakfast is exorbitantly priced. Something like $10 for a minibox of Cheerios. That doesn't include coffee!

22/09/09 | Link | Rating: 3.0
156. Steve L.
Yes, I travel alot (business and with family and friends).....last week required a 2 night stay in San Francisco for a company 'retreat'. Most of those attending were from the East Coast. This property gave us all a good opportunity for meetings and fellowship....an opportunity to see SF from a very convenient location and, lastly, to have some great meals and to enjoy the Spa - I......fantastic.

While the pool was/is temporarily closed for maintenance, most of us started the day (at least some of the guys) with a quick jog in the neighborhood and out onto the Embarcadero.....nice! invigoratiing. Then a few of us went back to do a nominal work out (but we would have enjoyed the pool, oh well). Then a steam and shower......they have this amazing 12-head shower (I only remember one other like this at the NY AC in Manhattan.)  We had to line up to enjoy it, literally.  It's a must if you use the Spa at the I.

I booked a massage one afternoon. The therapist was Andrew. A truly good session. He is very thorough and well respected by a solid client base I heard.

The views are stunning from this hotel....lots of glass. And, since the hotel is relatively new, the newest in amenities are offered. I shared a suite with one other fellow from Boston. Large enough for both of us and free wi-fi and flat screen which is always appreciated.

Check in and check out went smoothly. We did not rent a car so we cabbed it back to SFO for about 35.00. The hotel is convenient to all the major highways and public transportation.

I'd go back - if just to enjoy the environs and the spa.

23/09/09 | Link | Rating: 5.0
157. Jimmy C.
Very nice but over-priced.

I'd put this place on par with the W.  We stayed in a deluxe king on the 29th floor and had an excellent view.  But everything was expensive.  Example: my wife ordered a glass of Veuve Clicquot and it was $29.

Very trendy, very comfortable, very nice, but not a good value.

07/09/09 | Link | Rating: 4.0
158. Dan M.
This place..

We had the time of our lives.

Great location. Literally a block away from the Moscone Center, Market Street, AT&T Park, pretty much anything you could want within walking distance including a liquor store. The king size bed we had was more comfortable than the one at my house, gorgeous shower, everything my girlfriend could ever want (including a makeup mirror).

We stayed on the top floor (33rd) with a gorgeous view of the city. The staff was friendly, the club was relaxing and the atmosphere was wonderful.

Great place to bring your significant other to celebrate your anniversary, have a party, just about anything is a good excuse to come here!!

Expensive but worth it! Can't wait to come back!

16/08/09 | Link | Rating: 5.0
159. Kathleen S.
We've stayed here twice now. What a really nice place. It's pretty pricey so when we've stayed, we've taken advantage of their "staycation" package rates. I like the modern, clean look of the lobby and the rooms. The staff has been either neutral to super helpful. Never seen anyone in the surly category and for a hotel that size, that's good.

Bring your iPod with you b/c they have docks in the rooms.

08/05/10 | Link | Rating: 4.0
160. D P.

A procrastinator I freely admit to being, but after seeing the review from another I felt that my own was needed. My wife and I got married on June 23, 2013 and had our reception at The Intercontinental Hotel, which we could not of ever imagined to be any more perfect.

Venue: After spending months trying to select a venue, we were both enamored with the location as soon as we walked into the lobby. Our reception was in the main ballroom and with the floor to ceiling windows, it made for an amazing backdrop to the evening. The hotel is also located within walking distance to St. Patrick Catholic Church where our ceremony was held as well as some amazing picturesque locations for wedding photos. And in a city where parking is ALWAYS an issue, none of our 277 guests had an issue since the hotel had its own garage and there is a huge parking garage directly behind the hotel as well.

Food: The food was good, the alcohol was great! Well stocked bars, great bartenders, awesome servers, enough said.

Service: Prior to our wedding, both my wife and I have been a part of wedding parties for our friends/family in the past and thought we had it all figured out...we were wrong. As stated earlier, we spent months looking for a venue and had selected 3 different hotels in San Francisco to check out after doing searches on the web. We drove up from San Jose on a Saturday morning just to see them and Intercontinental happened to be our first stop, turns out it was our only stop. Because we were there without an appointment, we did not expect to be assisted by anyone. However, as soon as we walked in an associate at the front desk asked how she could help us. We told her we were just checking out possible locations for our upcoming wedding and within minutes she had someone there to provide us with a quick guided tour of the hotel. He then provided us with the contact information of Johanna Mercado, the events coordinator who we scheduled a meeting with a few weeks later. When we met with her, we knew without a doubt that we would have our reception there. As someone who is in charge of Customer Engagement & Experience for a major financial institution, I'd like to think I know a thing or two about customer service. Johanna clearly had all the qualities needed to win our hearts. Her personable professionalism far exceeded our expectations. Never once did we feel pressured to make decisions and because we live in San Jose and had demanding work schedules, she always worked around our timeline. Lets be real, if you're getting married...you're gonna spend money. If you're getting married in San Francisco...you're gonna spend A LOT of money. So who you spend it with matters. We signed our contract 11 months prior to our wedding and Johanna helped us out with payment plans and introductions to vendors who were appropriately priced for our budget. With the stresses of planning for a wedding, Johanna did fall victim to a momentary lash out by the bride and groom. But being the true professional that she is, she listened to our concerns and responded appropriately only making us have more faith in our decision to work with her and The Intercontinental Hotel. On the weekend of our wedding, Johanna made it a point to be there throughout our 2 day extravaganza and worked side-by-side with our own wedding coordinator to ensure everything was perfect. Service is taken to a whole new level when the provider makes a personal connection, and Johanna definitely knocked it out of the park when she stood there with us and opened the doors for our grand entrance to the reception.

Post wedding: After the wedding we immediately hopped on a plane to Fiji. Unfortunately, a miss on my part created a mess with our final payment to the Intercontinental. From our hotel in Fiji, (which was a gift from Johanna and The Intercontinental Hotel), we sent Johanna emails which she quickly responded to asked us to not stress off it and we would connect when we returned. All was resolved and everything worked out great. We can not imagine how everything would have worked out without Johanna.


06/02/13 | Link | Rating: 5.0
161. Brad B.
Not good.  Food made a number of us suffer from a problem and the bar staff was ridiculously pompous.  I would suggest that you keep looking...there are many great establishments in San Francisco!

07/03/13 | Link | Rating: 1.0
162. Guy P.
Service was outstanding, considering I asked a for a room change from the top floor. Needed something a little bigger for the pre-Halloween party. They made it happen without a flinch.

Great gym, pool, and lounge.  Ran the bell guys around a bit, but they were superstars.

I would only recommend that housekeeping keep an eye on the corners of the wall paper in the bathroom, as well as the window dressings. I think it may have been a product of no fan in bathroom. This can make it difficult to see yourself (at all) when shaving.

Highly recommend getting an executive king room (corner room). 15th floor was still an amazing view of sunset and sunrise.

04/11/10 | Link | Rating: 4.0
163. Jaime R.
absolutely first-rate hotel! What makes is one of the finest hotels in San Francisco is there their smallest room is absolutely charming and complete with all the amenities that business travelers are accustomed to only upon upgrades to deluxe were junior suite type-rooms.  Given its location South of Union Square near the Moscone Center, even fairly low floors give you a great view... there are not a lot of extremely tall buildings near it, so you can get dramatic views of the cityscape or the Bay from virtually every corner of the hotel. The professionalism of the staff really sets this property apart from other upscale hotels. I've probably stated this property two dozen times now and have enjoyed every single visit.

I have now relocated to San Francisco but this is definitely where I put up my guests when anyone comes to visit me... its closeness to Union Square AND *its distance from Union Square* make it an ideal locale for folks who want to be able to access the phenomenal shopping but don't want to spend their entire stay swallowed by the crowd.  There are also several outstanding restaurants nearby that are definitely not tourist traps and our local favorites.  There is also a great pub kitty-corner from the property... but if you are a grappa fan (and I will admit that this can be a bit of an acquired taste), their grappa bar downstairs is out of this world... perhaps the best in the city.

21/10/09 | Link | Rating: 5.0
164. Pat G.
Over rated. The neighborhood is a little sketchy at night. The service wasn't as friendly as I expected. Although the hotel is relatively new and modern, it felt more business, not neccesarily a place for a romantic vacation.  

On the good side the room was very comfortable and nicely decorated.

25/05/09 | Link | Rating: 2.0
165. Paul T.
Modern, sleek, beautifully decorated 5 stars hotel at a reasonable price.  Located at Howard and 5th, the heart of San Francisco, the hotel is within a 5 minutes walk from the Metreon and a 15 minutes leisurely stroll to the Union Square.  The staffs are courteous, friendly and efficient - btw, special call out to Jasmin who checked us in.

24/12/11 | Link | Rating: 4.0
166. Judie H.
No matter where on earth you are...if you stay at an Intercontinental, expect greatness. That famous logo...white I and gold background is the definition of ultimate luxury.

Now stop before you think "ewww...rich girl". Let's be honest here, I can't afford to stay in this luxury hotel.

My mom used to work the SF InterContinental...she worked for over 10 years there in housekeeping before she got pregnant with my youngest sister. They treat their workers REALLY well. On every family vacation I've ever went to we've gotten to stay at that area's InterContinental branch for really cheap. The service is always on point, down pillows, comfy bed, beautiful interior, excellent room service. For most of my childhood I probably thought I was a princess.

They hold a HUGE parties for all their workers every holiday they can. My most memorable party is the annual Easter one where all the workers and their kids (as well as cousins and friends too...if you sneak them in) are invited for a great time. Actually, some children guests of the hotel came down for festivities too. There's yummy buffet with EVERYTHING you can imagine, and lets not forget the dessert where kids line up to make their own sundaes...mmmm.  They hire all these entertainers from clowns, face painters, jugglers, rabbits in costume, magicians to story tellers. Every kid that walks in the door gets an Easter basket filled with goodies and takes part in a massive Easter egg hunt when they unveil the main banquet room.

Sorry to go off on a tangent about one of my favorite childhood memories. But in summary, its one of the best places to go to if you're looking for a luxury hotel, world class service, beautiful atmosphere, great food and an ultimate good time.

12/05/09 | Link | Rating: 5.0
167. Eric N.
rooms and bed were really comfortable.  updated interior.  bar/restaurant really good and nice service atmosphere.  the one thing i would caution though is walking down Howard street toward 6th ave, it gets shady pretty quickly.  having spent a lot of time in NYC/Boston, i realize there are unsavory areas of cities, but it was uncomfortable.  i'd make sure if you are exploring that you go up toward Mission/Market Street

06/02/13 | Link | Rating: 4.0
168. chhaya a.
The rooms are really nice and the pool was big enough to do laps plus it's indoor and heated. I love swimming and i actually had a one hour swim before getting ready and going out. Never done this in any other local hotel. They even provided goggles down at the pool area which was nice considering i forgot mine at home. It was a relaxing experience and the hotel is very centrally located to the W, The Palace Hotel Brunch, the mall, The Press Club, restaurants, and the embarcadero (only if you like walking, otherwise you'll have to cab it, i personally love walking).

The room decor and bar area is contemporary and the service is pretty good. The bartenders were fun and make really good well drinks! Plus it's one of the newer hotels in the city.

We had brunch at the restaurant downstairs and it was okay. I've had better, it's just the standard - cheeses, croissants, oj, tea, coffee, some fruits, bagels, sausage, eggs, bacon. It was much better than the Denny's around the corner after a night of drinking but i wouldn't go out of my way to have brunch here unless i stayed at the hotel because it was convenient. I give brunch in the hotel  a 3/5 rating.

24/09/10 | Link | Rating: 5.0
169. Douglas O.
InterContinental San Fran is amazing. I just completed a 4 night / 3 day meeting at the hotel and everything was flawless.

Yes the hotel is a different design, but this is the first large hotel built in SF in over a decade. Occupancy in the SF market has done very poorly, so having a new hotel in the market is GREAT for the city. The Blue on the outside distinguishes it from the rest, far from a "Miami" eye sore. The bar / restaurant was designed elegantly with extreme taste.

Tha i-SPA and fitness center was spacious and adequate for a hotel of it's size. Having a pool at any hotel is a great plus.

The Business Center was on 3rd floor, they use iMACs in lieu of windows, which I was surprised, but happy to see, having an iMAC at home.

The concierge lounge on 6 was very attentive, and great service. The Bellman took every special request and responded with "Consider it done". I necer had to worry about anything while a guest at the hotel.

Concierge was very "in the know" as the brand promised. Everythin

The food at our meetings was incredibly tasty, served quickly and politely. We had 2 meals a day with 1 off site each day.

I was in a corner room on the 16th floor, off in the distance was the city and the Mark Hopkins. The maid service was attentive, turn down was meticulous, and rooms amentiy were perfect.

For the person that noted , security required an ID. Having traveled 45 weeks of 07, asking for an ID is the norm, and should be expected and appreciated. Regardless of the reason why, I really appreciate someone making sure, I am who I say I am, and the person next to my room is who they claim to be.

Congrats to InterCon for a GREAT addition, like Boston, in San Fran!

02/05/08 | Link | Rating: 5.0
170. Steven B.
After 25 years of traveling all over the United States and abroad (and staying at many "4" or "5" star hotels), I can unequavocally say this is the best hotel experience I have had. Incredibly attentive service, the definition of a 5 STAR hotel.

I have stayed there on numerous occasions and find the rooms, decor, ambiance, staff and restaraunt to be far and away better than 99% of any hotels I have ever stayed at - due in large part to their attention to detail and desire to make your stay memorable.

Regardless of traveliong for business or pleasure, it's the place to be. Inviting lobby, great bar, tremendous food.

I will never stay anywhere else when visiting San Francisco

27/09/11 | Link | Rating: 5.0
171. Salvador B.
The best hotel I have stayed in bar none. The room was beautifully decorated in a motif that is very modern and sharp. The views were incredible in every direction. My girl and I went here to check out the city and had a hard time getting up every morning because the bed was so (expletive) comfortable. We parked at the lot just north of the hotel to avoid the valet and just paid the total before we left for SD again. The staff was friendly and everyone made us feel welcome. Will go back again no question.

06/11/09 | Link | Rating: 5.0
172. T V.
So my bf got a room here for his bday weekend.  With a help of a friend, we were able to get a room during 4th of July weekend for only $89/night! What a deal? Since my bf tends to rack up points, he decided to upgrade himself and become an ambassador member (another $150) which gets him another free night with a weekend stay anywhere....hmmm? sounds good....after upgrading they gave us the jr. executive suite! BALLING!!! the room was gorgeous....windows all around and that weekend, we were able to watch the fireworks from the room =)

One of our friends was staying with us and so we got another roll away-free of charge.  There were fruits and water in the room for us and we got to watch a free movie!! SCORE!!

Now on to the bathroom:  As you sit on the toilet, you can stare out into the city..sound creepy, but ehh...hahhaa

I'd love to come back to this place, but since our friend is no longer there, I think we're going to make his ambassdor membership more valuable by hitting up NYC.

GREAT SERVICE!!  They're really quick when you need something =)

27/09/09 | Link | Rating: 5.0
173. Aaron F.
Someone else wrote that this place is overrated. And that about sums it up.

I came here for a conference I was organizing and a few things stand out:

1.) For the price of the room, what's the harm in giving free internet?
2.) For the price of the room, what's the deal in charging $8 for a bottle of water or ANY of your obscene prices for the in-room bar or room service? I know convenience has a price but in a recession, that's just awful.
3.) With such a nice hotel, you'd expect nice views. But you're on the border of nice (west of 5th street) and crappy (east of 5th street)...so you get crap.

It's not that this place is so bad. But really there's nothing all that special about this place, except the free newspapers in the hallways. The room itself was spacious and the bed comfortable, but the positioning of the TV means only one bed gets to watch the TV in comfort. Another odd design.

I wouldn't spend a ton on a room here - it's really not in the same league as the St. Regis or the Four Seasons.

14/06/09 | Link | Rating: 3.0
174. Gino M.
I liked this place.

I stayed here for several days while attending the Atlassian Summit.  We were that "cool / hip" geek-conference that was next door to the "nerdy / sheeple" Apple conference. :)  

The hotel's service was outstanding.  From the catering during the conference to making up the rooms to storing our bags on the last day of the conference - I could not have been happier.  Everything went off without a hitch.

The food was -- passable, but it was catering food for the conference so that's probably not the best judge.

The room was nice.  Large, clean bathrooms with a comfortable bed and an air conditioner that got REALLY cold.  That's important to me.

08/07/10 | Link | Rating: 4.0
175. David K.
I arrived on a Thursday night after 11pm and found myself at the end of a LONG line to check in.  Most of the upscale hotels would add other staff to deal with the large group and others checking in.  Not here.  I asked the concierge if he could fetch the manager.  He disappeared for a bit and returned to ignore me
20 minutes later we finally reached the desk.
They have an "instant service" button on the phone.  It went to voice mail for me!
Do not expect the service of a higher end hotel.  But the rooms are quite nice.  Also, at $60 to park, walk from a nearby lot.  And really enjoy the $15 martinis!

07/05/12 | Link | Rating: 3.0
176. Juliee D.
Not a trendy, hispter hotel, but a very classy business oriented hotel. I loved the cleanliness. A regular standard room was perfectly sized. Everything was nice and clean in my room. I loved the full view of the city from the room. This hotel is definitely equipped for those who are fitness conscious. They have a beautiful outdoor balcony with lounge chairs for sun tanning and star gazing, an indoor pool, a full sized gym, a bar right before you exit the the lobby.

10/02/12 | Link | Rating: 4.0
177. Temi C.
We stayed here our first night in SF and I regret not staying here for the remainder of our trip.

Service is unparalleled and the location is perfect. Although they say it's in SOMA, it's just a 2 minute walk from Union Square's BART transportation and the Westfield Mall.

The lobby, bar, and hotel restaurant are upscale chic. The 6th floor has a club concierge lounge that I highly recommend upgrading to. The lounge provides complimentary drinks, mighty leaf tea, cappuccinos, and appetizers. Not your typical mozzarella sticks, but items such as beef wellington and spanakopita. Look for Luis in the lounge. He's the friendliest person ever and really makes you feel at home.

Also for such a nice hotel, the price is more than affordable.

I would definitely stay here the next time I'm in town!

03/11/10 | Link | Rating: 5.0
178. Sharon L.
This is the best experience I've had a hotel in a long time.  This hotel is clean, modern and the service is excellent.  Considering it is located in the heart of San Francisco right near the Moscone Center, the prices are quite reasonable.

So, why a five?  Because they exceeded my expectations.  First of all, the rooms have lots of extra amenities like q-tips, shower caps and other useful items you don't usually find in a hotel room.  The rooms are spacious with long windows in the main room and the bathroom.  I could watch the city while taking a shower.  That was quite cool.  The room decor was light and appealing.  So many hotels I've visited lately have that dark look - dark wood, dark brown and black paint and furniture.  It is so depressing.  The Intercontinetal was decorated with lighter colors.

The fitness center is very important to me.  This hotel had a clean, well-lit fitness center.   The machines were excellent and all working well.  There was good, cold water available.  An added touch was bowls of apples for after the workout.  In addition, there is a nice indoor lap pool and jacuzzi.  They have some nice soothing music playing.  Or, you can use some earphones and watch TV.  Each treadmill has its own little TV.  There is no extra charge to use this facility.

I didn't drink at the bar or eat at the restaurant, but they both appeared to be clean and well-kept.

My room was made up each day consistently and in a timely manner.

The personnel from the doormen,  bell staff, front desk and housekeeping were all very cordial and professional.

Best of all, the location was perfect.  I was working for 10 days at an event at the Moscone Center.  The Moscone Center is a quick block and a half away.  There are also plenty of restaurants within a short walking distrance of the Hotel.

Overall...excellent.  I would definitely return!

04/12/09 | Link | Rating: 5.0
179. Kayte B.
I stayed here on a business trip.

All and all a pretty decent experience. The room service was great, room was spacious, really nice bathroom and shower. I was unfortunately located next to the main drag and it was a little noisy, but not out of the ordinary for a big city location.

All in all the hotel staff was very good and made my experience enjoyable. It was expensive, but I didn't pay for it! Although at the price, the WiFi NEEDS to be included. I couldn't even get any work done on the evenings, I had to bring my laptop with me to the conference I was staffing.

21/03/11 | Link | Rating: 4.0
180. Jeremy P.
Stayed here for a 3 day trip for shopping and sightseeing.  Great location because it's literally around the corner from the big shopping mall and within walking distance of every store under the sun.  A BART station is similarly around the corner for easy transport to and from the airport.

We got a queen size room which was a bit smallish but nice and cozy.  Bed and linens were super comfy and I slept like a baby.  Nice widescreen TV as well with more HD channels than I've ever seen in a hotel.  The best part of the room was the shower.  This was the best hotel shower I'd used at this price.  It's a huge all tile shower with a glass door and 2 shower heads...one standard and one handheld.  I think I spent 30 minutes in there the first night.  We were on the 20th floor so had a great view of the city through the floor to ceiling windows.

Only 4 stars for 2 reasons.  First the wireless internet was not included which at this price is ridiculous....I've stayed at $80 Hampton Inns that include wireless internet in the room rate.  Secondly, the pool was out of order and I wanted to swim.  By reading other reviews it appears the pool has been down for months....I wonder what happened since it's a new hotel.

All in all we liked the place and hope to stay there again when we visit next time.

21/10/09 | Link | Rating: 4.0
181. Sylvia Y.
my 2nd time back at intercotinental. this time i stayed 5 nights and 6 days.  i love this hotel. i think its the best~ the bathroom is as big as the room, the tub is wonderful to soak in, the shower is great. the sink water however could definitely use some pressure help.  their sheets are wonderfully soft and cool, the beds are comfy. it only took two trips, total nights spent approx. 10 nights to figure out where the coffee maker is! *sigh* nothing in the room is complimentary except the coffee. haha.

i'd be back here in a heart beat for my future sf stays.

p.s. i did not appreciate the i-SPA service. if i am staying at the hotel and forking over that much money, i expect better customer service from the receptionist and while i was on the phone. their appointment hours are completely different from their room directory.

25/08/10 | Link | Rating: 5.0
182. Dennis L.
I stayed here one night, and I liked it well enough. The design is very modern - a cool, contemporary, clean look. It's a little colder and more impersonal than the Serrano Hotel, where I spent the other two nights of my weekend, but the flip side of that is that since this is a relatively new construction, the rooms are *much* bigger.

Bonus points for having tons of easily accessible outlets to plug in all the electronic crap I travel with these days. Take a few points off for charging for internet - I mean seriously, free wireless internet is practically ubiquitous these days, especially in San Francisco. Just roll it into the cost of the room - everybody wants it, so just raise your prices and include it.

14/04/10 | Link | Rating: 3.0
183. Joseph F.
A few VERY important tips for the romantical ones thinking about this place.

1.  The super awesome floor to ceiling windows are absolutely not tinted.  Just keep that in mind for any  "activities" your temtped to do up against them.  

2.  Upgrade to a king bed.  It's like 50 bucks but it's either that or you get seperate beds.  I won't lie, we didn't upgrade and switching between the 2 was actually a blast, but hey if we could have pushed them together I bet we would have.

3. Get a room with a tub.  'nough said.

4.  Don't order room service.  30 bucks for a burger is worse than stabbing me in the balls wiht a sharpened spoon.  Order take out from somewhere... seriously they'll deliver it to the door.

This place rocked, and I had one of the best nights of my life here.  THough I won't lie most of it was due to the company and the "activities".  either way I'll probably be back.

07/07/09 | Link | Rating: 4.0
184. Louise M.
This hotel is completely faboo, as in fabulous.  The staff and management are kind, accomodating, and professional.  The location is fantastic, walking distance to galleries, the bus line, and the shopping district in Union Square.  The rooms are lovely, tastefully appointed, and some have fantastic views of the bay.  This hotel also works hard at being "green", the water pressure was a little low but that's not a big deal.  They have pod coffee machines, and nice ammenities in the rooms.  The lobby is also impressive, with it's lofted ceilings and a nice selection of art.  The gift store had a great staff and nice selection of chachsky's.  I would definitely return to the InterContinental due to it's location and staff.

08/02/12 | Link | Rating: 5.0
185. Ashley G.
Loved it!  This hotel was modern & beautiful.  The rooms were tidy and had floor to cieling windows with a view of the city.  The staff was very helpful and friendly.  Some of them were pretty cute too;)
If you are looking for an upscale hotel in San Francisco where you wont break the bank, stay here.

03/02/10 | Link | Rating: 4.0
186. K N.
GORGEOUS. Was VERY happy here. We were given a corner room with an incredible view of the city, the service was wonderful and the staff friendly. Will definitely stay here again!

04/04/12 | Link | Rating: 5.0
187. Ann V.
This hotel is by far the best hotel in the area for such a cheap price. . . well atleast for now seeing as how I believe I received a promotional rate...hmm
Anyways, the rooms have huge wall windows but no balcony access... with good reason.
The people at the front desk are extremely friendly, the lobby is really beautiful and worth every single penny in my opinion.
Absolutely in a prime location with BART, coffee shops, trolley, union square, shopping all within walking distance! :)

08/11/09 | Link | Rating: 5.0
188. Jorydude r.
By far our favorite hotel in sf. Great for families. Bar is awesome and breakfast even better. Highly recommended. Did i mention how great this place is?

07/04/12 | Link | Rating: 4.0
189. D C.
SOLID 4.5 STARS!!!!  Thumbs up for the Intercontinental at the Moscone.  

This has got to be one of the best hotels in downtown San Fran!  In a time when the service industry has slowly and steadily gone down the pooper, the Intercontinental stands out from the crowd...especially in San Fran.  For the most part, everyone from the valet, front desk, waitstaff and housekeeping was very polite, courteous, friendly and professional.  They never called us by name (as they do in some other hotels we've stayed at), but they were pleasant in every way...meaning, we never experienced/noticed any of them having a "bad day" and taking it out on hotel guests like we've seen at some other properties.  

Check-in was breeze and they upgraded our room without any prompting.  The hotel exterior/interior can best be described as modern...not like the over-the-edge, everything's gotta be purple modern chic of the W hotel chain, but tastefully done.  The general access areas (lobby, hallways, elevators) were clean and well maintained, and the elevators were plenty and very quick.

Our room was very spacious and had a large window that spanned the entire width of the room with a cushioned sitting bench, exposing a great city view.  The bed was incredibly comfortable with soft linens and super-soft pillows.  The room temp is controlled by a digital thermostat; there's a mini-fridge with the obligatory ridiculously priced drinks/snacks; an in-room safe that's only large enough to fit a few small items; the "Do Not Disturb" and "Make Up Room" are electronically controlled by a simple keypad by the entry door; and the bathroom was large enough for 2 with shower water pressure that puts the shower scene from the movie Silkwood to shame. Toilettries were by Floris and included shampoo, conditioner, body wash and body lotion.  The Floris soap had the pleasant aroma similar to L'Occitane verbena products.  The rooms were well insulated from street noise, although we could hear the occasional door slam in the hallways.  

The hotel gym, located on the 6th floor, was spacious (for a hotel gym) and well equipped.  They had several treadmills, elipiticals, and stat bikes (all equipped with individual tv's) along with several weight machines, a small spattering of dumbbells, and even some sort of Pilates contraption that looked like a Medievil torture rack.   I used the gym every day and it was always clean and well maintained with fresh towels, cold water, headphones, and green apples.  There's also a lap pool and hot tub right next to the gym.    

Valet was $60+/day, but you have to expect that in downtown SF.  They have stellar packages specifically geared towards California residents that include valet parking and daily breakfast for two at their Michelin rated hotel restaurant Luce.  The breakfast buffet, albeit smallish, was surprisingly good.  There was a good assortment of hot entrees, artisinal cheeses/meets, fresh fruit, pastries, cereals, parfaits, smoked salmon, etc.      

The only negative aspect of the hotel (and sole reason for docking the hotel a 1/2 star) was the I-Spa reception staff...NOT the actual massage therapist/manicurist.  My wife got a spa treatment and raved about the actual I-Spa massage therapists/manucurists, but noted that the reception staff was unhelpful and inconsistent.  The reception staff wouldn't let my wife use a promotion certificate the Intercontinental front desk gave us (one staffer said she could use it while another staffer argued that she couldn't use it), and other minor service flaws.    

Regardless of the minor flaw at the I-Spa, this is a great SF hotel.  Service, for the most part, was exceptional; the rooms and facilities were superior; the price is reasonable for downtown SF; and the hotel is close enough to Union Square for easy access to shopping/dining, but far enough from Union Square to get away from the tourist rampage.  We'd definitely stay at this hotel again.

03/01/10 | Link | Rating: 4.0
190. Wendy T.
We LOVED our stay here.  Husband was here for the vmware conference at the Moscone Center and I a mere tag-a-long, stayed in a King Supreme room on the 19th floor.  No floor to ceiling windows, but wall to wall were enough for a wonderful view of the city.  All of the hotel staff gave impeccable service, including the concierge, doorman, maid service and room service.  The room was great, huge stand up tiled shower, comfortable king size bed, HUGE closet!  The restaurant was a little overpriced for someone on an expense account and the menu didn't really look appetizing for people of our simple food tastes. But we would definitely stay here again, so close to Union Square, restaurants, public transportation.

06/09/10 | Link | Rating: 4.0
191. Anne D.
This hotel is very charming and aesthetically pleasing. Everything about this hotel was so pleasant; downstairs had a grand piano, a bar and lounging area. Contemporary furniture and rooms were simple, and the bathrooms were modern and clean.

I found this hotel to be up to par, and I definitely would stay here again!

09/01/10 | Link | Rating: 4.0
192. Joy F.
Beautiful and elegant. Modern and chic.

My fiance and I stayed for a weekend, as I had a seminar that was held at the hotel. Their staff is very friendly, helpful and accommodating.

We stayed on the 31st floor, which had a wonderful view. My fiance was able to use the resources available to its guest, such as the health and fitness center. They also have a spa, indoor lap pool and jacuzzi.

Our room had a spacious bathroom that had a separate tub and shower room. It also had a plasma television. As silly as it sounds, I loved the Green Tea Lemongrass soap and lotion!!

I also loved that it was conveniently located in Union Square near everything (i.e., BART, Shopping Center, Restaurants, etc.). I would definitely stay there again.

15/10/08 | Link | Rating: 5.0
193. Bernice C.
My review is for several different things. I came here 3 weekends in a row. This hotel is beautiful! Very modern and finishes were well thought out when they designed this place.

First time here was to watch the Giants playoff game against the Phillies because when I called, they told me that they were going to play the game there. The tv was pretty tiny so we ended up walking down the street to Jillians instead. So, I would deduct a star or two for this (but since it is not made to be a sports bar, I'll give them that benefit =))

The following week, I came here again for a wedding. It was raining that day so on the outdoor patio area set up for weddings had a huge covered clear tent so it still felt like we were outside. It was a nice ceremony and reception (inside). The reception was held on another floor (5th?). They had a traditional chinese lion dancing show inside the building. It was pretty loud and I was surprised that this all happened in the lobby area right outside of the reception banquet hall. There ceilings were fairly high, so they were still able to jump on top of their props. It was a nice venue for a wedding. They had an open bar and the bartenders kept busy all night and handled the crowd extremely well.

The week following the wedding, I had spa appointments for a spa day here (Groupon special) with a few girlfriends of mine, which we scheduled 1 month in advance. We came right after brunch somewhere else and got to enjoy the lounge area a bit before going in to our appointments. My friends really enjoyed their spa treatments as did I. I had a facial and massage and the other two had a 100 minute massage treatment. We all loved it! My facialist was very nice and knowledgeable. We try to do a spa day at least every 3-6 months with each other so we could catch up and enjoy ourselves while we're doing that. The lounge area, shower/steam room changing area was a bit small (but still worked for us).

I also got to check out one of the rooms on a high floor. I don't have a clue what type of room it was but it was very very spacious, absolutely beautiful and very romantic...

02/11/10 | Link | Rating: 5.0
194. R C.
Fabulous hotel, clean & beautiful rooms w/ modern decor & floor to ceiling windows! Great location....stroll across to Bloomy's for a day of retail therapy or walk a few more blocks to Nordy's Spa & enjoy a well-deserved massage! They have wonderful Valentine specials every yr, so get on their mailing list.

22/05/13 | Link | Rating: 5.0
195. Ayelet B.
Absolutely found the room big and modern.  We had 2 queen sized beds and a nice big bathroom.  The beds were comfortable and there were plenty of towels.  

The service was so-so.  It was miss or hit.   The guy who helped us with the bags was great but we had to ask so many times for help for our way out.

We got the parking and Internet included, which made it very affordable.  I liked the location since it was not in the midst of the hustle and bustle of Union Square.

14/11/10 | Link | Rating: 3.0
196. Julie L.
My boyfriend and I stayed here two weeks ago for an overnight stay. The overall experience was awesome. I liked how the hotel is very chic and clean, not old and stuffy.

We stayed on the 26th floor, corner room, very private. The view was beyond amazing. The room was clean and the decor was modern and simple.

The package that I reserved the room for included parking and Internet. This is a great deal since parking itself is $50. Yes, $50. That's where they get you.

I booked a massage as well the day I was there and also had a wonderful experience.

Check-in and out was a breeze, polite gentleman manning the front desk. I liked how within 20 mins of being in my room I received a call from the front desk to check if everything was alright with my room.

I didn't bring my dog that time, but I do appreciate that they allow them! If I stay in SF again, I will definitely book here again.

20/12/10 | Link | Rating: 4.0
197. Jenifer V.
Rating:  4.5 Stars

I recently planned an event at this hotel and it was wonderful.  Their staff was amazing and they worked effortlessly with my (high maintenance) self.

The entire event went off without a hitch.  The staff was attentive and the food was really good, too.  The meeting rooms are better than those in comparable hotels.  The floor to ceiling windows seal the deal for me.  Natural light is key when you're in a room for days on end!

Our room blocks were awesome - all on high floors with amazing views (mine was a corner suite on the 29th floor facing the Bay Bridge).  We utilized their one bedroom, junior and executive king suites.  The junior was my absolute favorite.  And don't even get me started on their Presidential Suite.  So posh and so totally fabulous.

Their 6th floor contains the gym, the pool and the spa. I did not use the gym or the pool, but I did get my spa on and I have to say .... Val gave me one of the best massages.  

The location is perfect - easy access to the freeway, just down the street from the Moscone Center and Union Square is just a stones throw away.

I will definitely plan another event in this location.  You should, too.

12/12/09 | Link | Rating: 4.0
198. Carolina H.
This hotel is fabulous! The rooms are clean and stylish and the sheets and towels are extra comfy! The staff is extremely courteous and helpful. The location rocks and the views from the large room windows are fantastic!

07/05/12 | Link | Rating: 5.0
199. Melissa T.
I stayed here last weekend, with friends. It's definitely a step above the class of hotel I usually stay in, so hooray for that.

Likes: big fuzzy robes in the bathroom, comfy beds, huge flat screen tv, really good shower, decent bar (and bar staff)

Dislikes: nazi security guards who made my friend run downstairs to the bar to get her ID before he would let us back into the room we locked ourselves out of (and he wasn't even polite about it), the complete lack of a business center (wtf?? even holiday inn has a business center), $18 per day internet access in room, $50 overnight parking fee (when you can walk a block to park it in the same lot yourself for $30), $36 per day occupancy tax and the overall expense of the place

Overall, it was a plush experience but the level of service and some basic amenities you'd expect were lacking in areas. We were especially annoyed with the rip off parking rates and internet charges. Taxes and all, the final bill for 3 nights in a basic room was a few dollars shy of $1000. Ouch.

23/04/08 | Link | Rating: 3.0
200. Mike W.
Sheets, towels, and pillows were FANTASTIC.  The hotel is clean and the staff is very ready and willing to help.  The location is young, and hip.  A great jump off to everything fantastic in SF.

18/04/12 | Link | Rating: 4.0
201. Don H.
Great location, good clean rooms, excellent staff.

But the best thing was: Bill the head concierge. Hooked us up 3 days and nights in a row with great restaurants, bars, and generally how to travel the city.  Be sure to talk to Bill if you need recommendations, he is the best hands down!

01/09/10 | Link | Rating: 5.0
202. Adam X.
Beautiful and comfortable rooms with amazing view and service. The 6th floor has a club and an outside deck with tons of tables and chairs which overlook the city and SOMA; perfect for having some friends by with a bottle of wine. No heat lamps, but a great space.

Clean, relaxing and quiet with plush beds.

06/12/09 | Link | Rating: 5.0
203. Christopher B.
Tall building, brand new, parking is little pricey but then anywhere in. SF is pain to park, but loved the hotel and room. It is a little bit from main part of touristy part of SF  but who doesnt need little exercise walking.  And if get lost easy to find hotel since one of the tallest buildings in that part of area where hotel is.

29/03/11 | Link | Rating: 4.0
204. Edwin B.
Great, comfortable spacious rooms. The views are limited depending on where you are, but for the price I can't complain too much.

Oh also, from my experience with hotels in SF: this place isn't ghetto.

And parking is relatively cheap, right across for something like $25 a night and probably some cheaper options if you're willing to walk a little bit.

07/12/10 | Link | Rating: 5.0
205. Joerg W.
Very good hotel not too far from where the action is. Excellent restaurant! Only the pool is disappointing. Great experience all in all, not cheap though.

19/08/12 | Link | Rating: 4.0
206. ClosetDork ..
Alright, alright, this is not the grand and historic Mark Hopkins Intercontinental.  In fact, it's anything but.  Even its location in SOMA (vs Mark Hopkins' old money Nob Hill locale) suggests that this is definitely the younger, hipper, trendier Cosmopolitan-sipping sister of Mark Hopkins with a tendency to party with gusto til the wee hours of the morning.  

I like it.

It's not overly hip and trendy the way all W Hotels tend to look.  I did not find thumping club music and overly dressed local crowd in the dimly it lobby area.  It is to sleek and sophisticated Karen Millen or  Herve Leger the way W Hotel is to the loud, obnoxious, cheap and nasty Forever 21 or H&M.  

Sure, if you are looking for a hotel with character, you'll be in for a disappointment as the InterContinental is certainly not it.   The room exudes the elegance, sleek chic ambiance with its minimalist furniture, the bathroom with double shower head screams nothing but today's modernism (as a side note - there were PLENTY of towels with suggest that this is more than just a decent hotel), and the lobby area with an open bar, grand piano, plenty of cool-looking places to sit had soft jazz as the background music.  

And with the right amount of persuasion (tears optional), you might end up in a room with the view of the bay!

30/03/10 | Link | Rating: 5.0
207. Matt F.
Two friends and I have a tradition of getting a junior suite at the Intercontinental at least once a year and then pretend that we are rockstars--minus the whole trashing the room part--cause this hotel is way too nice to be trashed. I've stayed here a few times in various rooms and am always blown away by the professional and friendly staff, as well as the amazing rooms. Floor to ceiling windows affording spectacular views of SF, huge LCD tvs, comfy beds, and spectacular bathrooms (one downside is that the standard rooms have the sliding frosted bathroom doors which don't absorb much sound or allow much privacy).

Beside the regular amenities of a 4 star hotel, the IC has some nice touches that I haven't even experienced at a W, such as phone calls from reception to make sure your stay is going well and patient room service (we once ordered 5 plates of french fries at 2am--rockstars, remember?!). I even became an Ambassador at my last stay due to how spectacular the IC is and I plan on checking out their other hotels throughout the world, so they've definitely created a fan in me.

26/12/10 | Link | Rating: 5.0
208. Maureen C.

They were a life saver, enough said.

HIGHLY recommend this place for their service, ambiance, amazing rooms, great location, and reasonable prices.

18/02/09 | Link | Rating: 5.0
209. Mischief G.
I was placed in this hotel by Team in Training, running the Nike Women's Half-Marathon.  I had a super nice lady check me in; I was placed in a gorgeous room on the 22nd floor with killer views.  Huge bathroom.  The front desk agent was very accommodating to my concern I might not be back from the race for a Noon check-out; she offered me 1:00pm, which took pressure off me, and I made it back from the race, was able to shower and pack, in plenty of time.

I would have given 5 stars but I tried calling the 24-hour room service folks at 5:15a.m. to get a pot of coffee, and no-one answered.  I then called the front desk, who said they would leave a message for the kitchen to call me, but they never did.  Starbucks was open extra early, so I had to use the evil empire, but hey, when you need caffeine, you need caffeine!

I would definately stay at this hotel again.  I thought the room was very nice.

17/10/10 | Link | Rating: 4.0
210. Michelle E.
lovely downtown SF hotel!
beautiful inside as well as outside
standard room is a decent size: eco boutique products, keurig coffee maker, nice flat screen tv.
i stayed on the 11th floor on the howard st side, I recommend you request for rooms at a higher level or facing moscone center cuz the street noise gets really loud  especially with fire trucks/cop cars/ambulances driving by
Bar 888 looks hip and sheek, didn't get to have a drink but sure will next time
-umbrella for use on rainy days, robes, slippers
24hr gym (5 ellipticals, 5 tread mills, 4 bikes with tvs and fruit (but no bottled water) with terrace balcony and indoor pool (small), probabably a great place to go when its warm in the city

04/01/12 | Link | Rating: 4.0
211. Donald R.
This hotel is great!  Very classy and comforting.  I had a great view of downtown SF from my room.  The bar was cool as well.  I'd come back again.

26/01/12 | Link | Rating: 5.0
212. Andrea R.
I haven't experienced these hotel rooms, but I'm sure they are quite fabulous since I'm a big fan of all Intercontinental Hotels and this one is brand new! However, I did have the chance to experience their hotel bar....

My soon to be sister-in-law and I stopped by here for a quick drink after dinner on a Sunday night. After trying to find parking in the area (an impossible task) we decided to suck it up and valet. We pulled up and asked how much it would be and I braced myself for their highway robbery answer, but was pleasantly surprised (and shocked!) when they told us valet was free for up to 3 hours. Yes, FREE parking in downtown San Francisco!! Already a fan....

The elegant yet cozy feeling bar was pretty empty, but then again most hotel bars aren't exactly hopping on a Sunday night.  The sister-in-law ordered a glass of champagne, while I enjoyed a club soda with lime and a splash of cranberry (my drink of choice this month while in detox).

The service was great and the atmosphere was perfect for a nice chat. Definitely a good spot for a date or even a girls night out....who cares what the occasion is when parking is free!

12/05/08 | Link | Rating: 4.0
213. Hugh M.
I have been a member of the InterContinental rewards program and have enjoyed the Soma Intercontental as well as the Century City hotel. My first screw up was leaving a very expensive sport coat in the closet of my room. I called the day I checked out and was told my coat had not been found. They would double check on the coat and get back to me. After non hearing back, I called and was told no coat was found. Flash forward to my visit to Moma InterContinental. This time I left one of those expensive iPhone 5 cords and transformers on the bed side table. I called the following day and guess what "no cord". Housekeeping would check with the housekeeper that cleaned my room. The one I had not tipped. Guess what no call back. I called back and was told no luck. The following day I called and asked to speak to the manager. I was told I'd get a call back. I've never heard a word. I frequently stay at the Huntington Hotel is SF. Each and every time I have left an item is one of their room, it is immediately shipped FedEx. That's it for me and any Intercontinental. I wonder what kind of screening they do for housekeeping jobs.

27/01/14 | Link | Rating: 3.0
214. Olga C.
We stayed at Intercontinental SF for 1 night and I there is very little I didn't like about the hotel itself. I'll start with positives:

1. Large clean rooms with floor to ceiling windows. We had a corner room with great views of the city.
2. Large modern bathroom with plenty of towels
3. Comfy bed! I slept very well after getting barely any sleep at a Courtyard in Santa Rosa the night before.
4. Quiet... The past few hotels we've stayed at were the "historic" types with very poorly insulated windows. While charming and cute, Intercontinental was a welcomed change, mainly because I was able to sleep through the night without being awoken by traffic, fire tracks, constructions, partygoers, etc. We were on 11th floor and I did not hear a thing, even though we were staying there on a Sunday night with traffic starting early on Monday.
5. Coffee lovers rejoice! Intercontinental actually has real coffee machines!! I was delighted to see a Keurig machine in our room. I love a cup of coffee in the morning and don't usually drink hotel room crapoffee. I had great morning packing while sipping on some "Parisian Nights" Keurig coffee.
6. Helpful concierge - we got excellent dinner recommendations and general info on several occasions.

Now onto the negatives:

1. Water pressure in a shower - simply a joke.
2. $59 hotel parking........ I don't think I need to expand on this. Although, the valet did give us a self-parking option (across the street) for $33 without in/out privileges. Gotta love San Francisco.

And last but not least, a few words about the hotel location. This could be the sole reason why I would never stay here... Let's just say that the hotel is in a still developing SOMA neighborhood. Translation - streets are filled with homeless people. And as someone who lives in LA, I'm used to homeless people. But SF homeless are more aggressive... and it just seems like they are everywhere. So I wouldn't suggest going for a stroll around the hotel, even during daytime. Take a cab or drive, especially if you are travelling alone.

07/12/11 | Link | Rating: 4.0
215. Vivian W.
We definitely enjoyed our stay at the InterContinental.  The location is wonderful, everything is closeby.  Valet parking at the hotel is $50, so we decided to park a block down in the garage for $30 overnight.  

We were upgraded to a king superior (higher floor/better view) without even asking!  The room was very spacious and the bed was AMAZING!  Soooo comfortable.  

Before dinner, we grabbed a few drinks at the hotel bar.  There was a wedding at the hotel, so it was pretty packed.  The bartenders were very friendly and made the drinks STRONG, which was a huge plus!  

I would definitely stay here again!  3.75 stars, but I'm upgrading to 4 stars for the location, service, and stiff drinks. ;)

20/06/10 | Link | Rating: 4.0
216. Timothy L.
The rooms and facilities at this hotel.are great. I just stayed here for the first time, but I had attended a conference here years ago. Service for the most part is good but since it is a big hotel, it can be tricky to get help if you need it. I had a mix up on my reservation and it took 4 or 5 conversations with different staff members and 30 minutes of my time on the phone with hotels.com to get the hotel to be on the same page as the booking website. Given the class of hotel, someone from the desk should have taken my confirmation numbers and got on the phone instead. I believe this would have saved everyone involved time.

15/06/13 | Link | Rating: 3.0
217. Christiana R.
Nice Hotel.
Nice Bar.  
Great Doormen.  
Rooms are ok.  
Beds are very hard.    
Room didn't have a bathtub which was a HUGE negative as I have a baby and she needed a bath.  Shower worked, but baths are so much more fun.
I've stayed at nicer places in SF.

23/01/11 | Link | Rating: 2.0
218. Sara H.
Yes, it's beautiful, but the reception staff did not make me feel welcome.

I stay at resorts for business about twice a year. I've never stayed at one that held my credit card hostage like this one did. I was at a seminar at the Marriott and was only sleeping at the Intercontinental -- a fact that solidified once they told me they were putting a "hold" on $100-200 of my credit for each night I stayed.

That made me determined not to spend a cent in their restaurant, bar or spa -- despite how attractive they appeared.

To add insult to injury, I was placed beside and across from a bunch of teenage girls. Not that I have anything against teenage girls, I used to be one. I now wish I could apologize to anyone who stayed in a hotel room near me during that time in my life, if I was anything like this group.

They ran from room to room for two hours slamming doors and giggling. I felt like I was not in a four star hotel but in my freshman dorm or Myrtle Beach during spring break. That is not what I was going for.

I called downstairs three times about the disturbance and they first offered to send security, but once they figured out what rooms the girls were in they just call ed up there. That stopped them for all of 5 minutes. In my subsequent calls they offered to let me speak to the manager. I declined because I wanted to sleep and I felt like the girls slamming the doors needed a talking to more than I did.

I contacted the corporate office and they were very sorry to hear of my experience.

Shouldn't you expect a pleasant welcome and serenity in a four star hotel? Am I wrong?

01/06/10 | Link | Rating: 2.0
219. Foo B.
I booked this 4.5 star hotel on hotwire. The experience felt more like a 3 star hotel. The overall verdict:sSnobby receptionist, but otherwise decent hotel that borders the slums of SOMA

When you're being charged a couple hundred dollars per night, the least you could expect is to feel welcomed upon check in. The receptionist sneered when I politely asked if they had any queen or king instead of two double beds. I have never felt so humiliated and demeaned. But I guess they have so much business from conference goers that they could care less.

The room was decent and fairly new, but not anything to be wowed. The hotel boast "a view in every room", but sadly all we could see are the run-down streets of SOMA and the highway in the distance. At night, you can hear the rumbling of trucks. The walls are somewhat thin, so you hear the opening and closing of doors, as well as the hallway conversations.

To their credit, they do have a nice HDTV flat screen, HD channels, and an i-pod friendly alarm-clock radio.

The bathroom does not have a tub and is rather small.

The hotel is near the MASCONE conference center, but faces slums in the other two sides. It felt dangerous walking back to the hotel at night.

They place a $200 hold on your credit card for each night on top of your hotwire cost.

They only have valet parking for $53 a night, but there is a public parking structure nearby. There's also a ghetto parking lot that charges $20 for overnight parking.

As usual, internet costs $15 a day and all food in the room costs an arm and a leg.

08/09/10 | Link | Rating: 3.0
220. Hazel Q.
Hooray for cheap rates via Hotwire. I've gotta say though, when I pulled that proverbial Hotwire slot machine lever, I was really hoping for The Palomar, but I can't complain too much about the Intercontinental at $120 a night.

I also can't complain about comfy beds, 24 hour room service, great front desk staff and HD tv. What I CAN complain about is the worst doorman ever. Hello dude, you standing there texting while blowing your whislte every now and then is doing nothing for getting me a cab. Sheeeeesh.

Other than the worst doorman in SF, I must say, as corporatey as the InterContinental is, it ain't a bad place to rest your head.

20/05/10 | Link | Rating: 4.0
221. Sam K.
Man, this place is tops in my book. We purchased the Club level suite and package and had a lovely view of the city from the 31st floor. The rooms were very easy on the eyes and the bed was one of the few I was able to immediately zonk out on.

The 6th floor level provided us with a delicious breakfast -- in fact, I wish I had taken advantage of those perks a bit more.

The staff were friendly and courteous. I highly recommend this hotel.

01/11/10 | Link | Rating: 5.0
222. Mark S.
They made me wait 3 hours in the lobby because my wife's secretary did not put my name on the reservation. My wife gave me her ID to check in and still i had to wait. I call this place the "Red Tape" fancy pants hotel with government style management and zero personality.

I had better service at  a Motel 6 and make sure you don't bring your car. It's $57 a night to park plus tax and tip

08/11/12 | Link | Rating: 1.0
223. Loriana S.
Our stay here at InterContinental to the moment we left 26 hours later it was flawless!! Every single employee there was genuine and extremely helpful and kind. The front desk, valet, and bartenders were just added icing on the cake to this INCREDIBLE place! I wish I could give more stars because this place deserves it and next time we go back there is no question where we will be staying:) The bed was a cloud and the breakfast buffet was rich and lavish, they literally had everything!! Definitely recommend this hotel, can't wait to go back!

03/09/12 | Link | Rating: 5.0
224. Susy C.
A friend stayed here recently and I was so lucky to get to hang out in this swanky hotel! Details, details, details. I liked the modern, minimalistic interior. Uhm, can I say I love the bathroom too? Shower stall that has the glass door going ALMOST all the way up to the ceiling. Those are freaking cool. Also, I noticed the bathroom counter was huge! Oh man, plenty of space for girly girls to lay out all their cosmetics and other beauty supplies.
Stayed late night and got to order chocolate mousse for room service. DUDE.

it was delicious. perrrfectttttt. plus it was so cute how they brought an orchid in a glass as well.

I tried to check out the pool but it was super tiny, about 2 lanes. Reminded me of Ocean Avenue's 24hr fitness.

But hte location is great, right down the street from the Moscone Center so you are literally just blocks away from Bloomie's, super close to the Metreon, and public transportation as well.

This hotel is highly recommended for those who don't do Motel 6's.

13/08/08 | Link | Rating: 5.0
225. Quinn S.
In order to maintain the rock-star lifestyle to which I have become accustomed, my manager decided to put me up at the Intercon this week.  I now understand why rock-stars, such as myself, are prone to trashing hotel rooms and tossing flat-screen TVs out of 23rd story windows.  This place is maddening!  

It's supposedly the newest luxury hotel in the city, but there's no water pressure.  If I were staying at the Phoenix, I'd expect as much, but not here.  

There's this tricky little button by the front door that takes the place of the "clean up after me/leave me alone" door hanger, but nobody told me about it and my manager switched it to "do not disturb" after one of my usual benders, so when I got back the next night, the place was still a mess.  

We called to get the down pillows and comforters replaced with something hypoallergenic and the bell boy came up with two pillows and the excuse that the blanket was of the highest quality, so he wouldn't be replacing it.  Doesn't he know who I am?  

Room service was as fast as they said they would be (half hour) and the fries and salumi platter were really tasty, but their outright refusal to bring me a handle of Jack Daniels made me so angry that I had to smash the bathroom mirror with my forehead just to make the bad feelings go away.

Above all else, the TV is irritating, channels changing so slowly that I nearly died trying to get to the Food Network on 45, and why the bloody hell are there 17 sports channels?  Really?  Why? Well, now I am sure you can see why I had to toss the TV out the window.

25/06/08 | Link | Rating: 2.0
226. Ryan T.
Upon arrival, we were upgraded to a nicer room for free, and without asking - great view!  The bed was extremely comfortable.  Soap smelled really good.  It's very close to the 5th and mission garage which charges about half the price of parking as the hotel does.  My wife was bummed that there was no coffeemaker.  Props for being LEED certified, too.

17/06/11 | Link | Rating: 4.0
227. Mia N.
Hotels are like my second home recently .. in the past months I've been staying here maybe 3-4x a month and have really grown to like it.

I'm comparing this spot to others in the city and bay area including Hotel Vitale, Four Seasons SF, The Clift, Four Seasons Palo Alto ..

What I've come to notice and is of importance to me are .. QTips. Yes, Q-T-I-P-S. Okay, not only that.. mainly the bath products. The bathrooms must have them because who wants wet ears! Unfortunately, Intercontinental does not. Good thing I pack my own with me.. So-so bath products (Hotel Vitale uses Fresh and Four Seasons uses L'Occitane - yes I am a picky product whore).

Decent bar but I prefer the coziness of the Four Seasons. However, Luce makes up for it with their breakfast buffet. Make sure to nibble on the chocolate croissant!

Valet here is one of the better ones - service is always superb and friendly.

09/11/10 | Link | Rating: 4.0
228. Diana C.
Nice rooms, lovely breakfast and late night bar staff.  The front desk needs some lessons in listening and courtesy though (therefore minus a star).  Checked in for the weekend with two other rooms for a bachelorette weekend and the front desk lady was quite rude.  They didn't put our rooms on the same floor as promised (one of us was a floor below), but otherwise it was okay.  Lap pool is decent, the saunas were okay looking from the outside, and the jacuzzi was big enough, but it wasn't anything fancy.

27/06/11 | Link | Rating: 3.0
229. Fernando C.
We splurged for club room access the last time we stayed at the InterContinental and we loved it.  It's like a different world.  The first night we met a nice older couple who befriended us and talked about their various travels throughout the world.  Another family must have been long-term guests as they were waited on hand and foot.  We were happy waiting on ourselves since the food and drinks were plentiful.  They have afternoon tea with scrumptious scones and and the drinks service was a nice touch before heading out for the evening.  The folks were amazingly attentive and even learned your name after a three-night stay.

Even without the club level access, the InterCon is a wonderful hotel.  It's fairly new, so design-wise, it feels modern and clean.  It has great views of the City and the rooms are huge!  Try to ask for a corner room (we were once upgraded for no charge).  The neighborhood is a little rough if you go down Howard away from the convention center, but it's gritty SOMA charm and near everything.  Oh, yeah, the pool and gym are clean and make you feel a little less guilty for having that extra scone.

03/07/09 | Link | Rating: 4.0
230. Andy R.
Terrible service. Terrible Prices. Terrible hotel.

$356 per night and my room was smaller than most bathrooms.

The hotel is right around the corner from some kind of fire station so you hear sirens at least 6 times a night.

My room key stopped working at least four times so I had to come back to the front desk to have them re-flashed, once I had to do twice in a row.

They screwed up my credit card and instead of working with me in a friendly way they were very rude about it and made me feel like a deadbeat. When I politely voiced that the whole situation was stressful and embarrassing I didn't even get an apology.

Read all my reviews, this is not a rant, I don't really do these often and this is my first negative one. I'm sharing this to keep you from experiencing the same mistakes.

20/09/10 | Link | Rating: 1.0
231. David R.
The newest hotel in San Francisco, LEED certified and a beautiful property.  The rooms are spacious and boast great views (some of the bay and Bay Bridge).  Service is stellar, but don't forget to turn off the "Do Not Disturb" lamp (they use that technology instead of those traditional hanging door signs), or your room will not be made up.  
Check-in was fast and courteous.  Rooms easy to find (one elevator area, vs. the numerous elevator banks at other nearby hotels).  The only drawbacks (one is the hotel's fault, the other is not):  Showers in most rooms (shower stalls only).  Some women on my business trip were hoping for tubs but were told the tub rooms were "booked."  They should specify on their website that most rooms have shower stalls only.  The other problem was the noise from the fire station---this fire station apparently is the busiest in the entire state (the Irish pub across the street told us this).  And you will be kept up if you're a light sleeper.  Even on the 32nd floor, as we were.

28/04/12 | Link | Rating: 4.0
232. Jaynel G.
I have been meaning to review this place for a year, that's how much this place has stuck in my mind.

My fiancé (now husband) and I arrived after a harried day of travel (connecting flights, semi-lost luggage, you know the drill). We were in San Francisco for our engagement photo shoot and to make last minute details and arrangements for our August wedding at the Julia Morgan Ballroom. Wedding planning and traveling is stressful enough, but just a week or so prior, I found out I was pregnant (ooopsies!) and was barfy sick by the time we got to the front desk of the InterContinental.

We bought our room for 3 nights on Travelocity with some vouchers through a 3rd party (btw, never ever do this). Our reservation was "lost" which was no fault of the hotel. I had to call an operator in India (or so he said) for one of the 3rd party vendors to get everything straightened out. And about 30-45 minutes later, all was well. Finally we were ready to get our room. Well, sort of. The friendly front desk receptionist named Chloe checked us in and asked us for a credit card for incidentals. Normally no big deal, right? Well, for about 3 months because of the wedding, we had been putting deposits, airfare, my dress, etc on our poor credit card and it was, gulp, declined. We were mortified and panicked. That had not happened to us before. They said we could use a debit card, and we were relieved. We typically have a healthy balance. But again--I hope the average person can understand--just weeks to our wedding, our finances were burning through quickly, and we had less (way less apparently) than we thought. My check was due to drop that evening at midnight, well you can imagine. In that very moment we were broke.

So like Mary and Joseph looking for a place at the Inn, I was standing there, sick, and freaking out about the detail of the incidentals hold charge on either our debit or credit card. My husband was working 2 jobs at Starbucks and as a server, so we had a little cash. We were so embarrassed, but Chloe kept things cool and did not make a scene of it, which I appreciated. It's been a year, so I cannot recall the details now, but Chloe quietly explained to us (after speaking to a supervisor) what we could do to take care of the incidentals hold. We used a combination of cards or something ghetto like that, but it all worked out.

After all that, I thought they would put us in a closet, but our room was amazing! We had a view, and the bed was so comfortable that I immediately crashed into one of the best naps I may have ever had. We were able to get ready for our day of pictures, and pretty ourselves up a bit. When we returned, there was a fruit dish with nuts and dates and some bottled water sitting in our room. We just looked at each other and said, "Chloe!" My husband called down and thanked her. I was SO grateful because I was super hungry, and being pregnant, well, I ate everything!

I really appreciated the thoughtfulness of Chloe and decorum of the staff. This trip happened for us during a time when we were flat broke and really in a situation where we had planned this trip a long time ahead of time, but with the stress of our upcoming wedding, and then finding out I was pregnant, our resources were more drained than we thought. It was just so nice to have the staff and especially Chloe treat us well and not make a huge deal out of the declined card. This was the last time we were able to enjoy ourselves before we got married. It was also the last time we were able to relax before we went to the doctors after returning home 3 days later when they told me I was probably extra sick because they found "two heartbeats" and I was expecting TWINS!!:)

Thank you Chloe and staff at InterContinental. We will be back with our babies (a girl and a boy) someday soon!:)

25/07/12 | Link | Rating: 5.0
233. Erica S.
I enjoyed our recent stay here for the weekend.  Very close to downtown and I loved the modern look, not to mention the 42" LG TV!  The place still looked very new.  The front desk people were friendly and all the men looked  fashionable in their suits with lavender-colored ties.  Although we arrived 3 hours before check-in, rooms were available so that was nice.

We were on the 24th floor right next to the elevator.  The view was not the greatest as if was of Highway 101 and part of the bay in which we saw a cruise ship ported.  Rooms were clean.  Pillows and bed were comfy.  Bathroom reminded me of a Pottery Barn look.  

At night, we ordered dessert via room service and 2 champagne flutes for our Dom Perignon.  It was delivered in about 10 minutes and the delivery man offered to bring us a champagne bucket full of ice.    

In the morning, we tried using their Keurig machine for coffee and tea.  It was pretty simple to use.  I've seen these at Macy's, but personally I wouldn't buy one.

The only negative thing about this place is that they only offer valet parking which is about $55 overnight.  But I have to say that It was worthwhile since we pretty much walked everywhere and just left the car there until we were ready to check out the next day.  I would love to stay here again.

21/03/09 | Link | Rating: 4.0
234. Patty G.
Very nice hotel. We stayed at the Intercontinental for 4 nights when we visited San Francisco. This hotel is very business-oriented. It's very standard in that sense. Quite contemporary in style.

I would have ended up giving them 5 stars except a few things drew back from my experience here. For one, the mini-bar is UBER expensive. For a SMALL bottle of water they charge almost $4. WHAT?! That really irks me. Over charging. Who do you think you are, Disney World? A second thing that irked me: parking. $60 a day... you gotta be kiddin' me! Alright and then for me personally, a couple of things that went wrong. For one, when we arrived, the shower wasn't working. We had to call the front desk (TWICE) and someone came to fix the knob. Then, I get out of the shower and the hairdryer isn't working. No, it was literally FALLING APART. It was the oldest hair dryer I had ever seen. We called down and after what seemed like an hour wait, they finally brought us a new one. And finally, the holes in our sheets. Yes, holes. They were on the pillow cases. Come on... for the rates that you charge, the sheets should be immaculate! There's just no excuse for old/dirty sheets. The towels were also pretty hard and rough.

Ok, so now that you've heard the bad and the ugly... the good was that they have an indoor pool and jacuzzi--didn't use them but they seemed really nice. Also, the concierge! They were super helpful when we asked how to get around town. Additionally, we let them know that it was our honeymoon and they greeted us with a bottle of champagne in the room! That was a very nice touch!

Overall, I would go back but probably not without the family and friends discount.

15/07/11 | Link | Rating: 4.0
235. David R.
Had to cancel at the last minute due to a family health emergency.  No sympathy from Front Desk Manager -- not even "sorry, I hope it turns out OK."  Just recited policy.  Left a message for GM, who did not bother to return my call.  Charged my credit card for full amount. Yikes.

24/08/13 | Link | Rating: 1.0
236. Connie C.
Stayed  over last night for a getaway weekend.  A great hotel with awesome views of the city.  The room I stayed in had a beautiful view of downtown.  The light at night were awesome and since it rained all day, this morning the clear skies were magnificent!

The bed was actually very comfortable! Not too hard, nor too soft.  The bathroom was very clean and even had a city view! The water pressure was perfect since there were two shower heads for you to choose from. One in the wall and one detachable.  

The hotel is also in a very great location. Walkable location to Union Square and more (if you don't mind).  We were lucky to find parking across the street on a saturday night which was AWESOME!! so we didn't have to pay the valet parking fee of $54! We were even planning on paying $32 at the mission and 5th parking structure, but we lucked out!! Especially since there's no parking meter fee on sunday! We took full advantage of this and walked to pier 39 and took the cable car back.

Thanks to the hotel, I had a wonderful night's sleep!

20/02/11 | Link | Rating: 4.0
237. Lance K.
Rooms was big and comfortable , breakfast was good with great service however 75.00 for 2 is a little aricey. Valet was quick but the best part of the experience was the great sevice of the staff especially the bellman , especially bellman Kahikina? Friendly , Nice and Filled with lots of Aloha.

01/12/12 | Link | Rating: 4.0
238. Kylee M.
Stayed here on a Saturday night. The staff was very friendly and accommodating. Ordered room service at 2am and it was good and hot when it got to us. Rooms are beautiful and the windows are nice.

We stayed facing out the front of the hotel, not as nice of a view but you can see the water.

Great walking distance to the shops at Union Square and short cab ride to a lot of other restaurants in the area.

It is pricey, but you get what you pay for. A hotel like this would be much cheaper outside of the city, but this is a great location in San Francisco, you're going to pay for it.

10/10/11 | Link | Rating: 4.0
239. Carolyn N.
Good Hotel and probably the best Intercontinenal Hotel I've ever stayed at (New Orleans and Houston). Is it just me but I could SWEAR this layout is the same exact one as the W Hotel SF... but of course sleeker and NEW!

We ate at the restaurant downstairs and it was just "meh" considering it was Michelin rated. I wished we never ate here, but that's a warning for you all... Eat elsewhere!

03/05/11 | Link | Rating: 5.0
240. Heather G.
Arrived very early in the day and the older man (Rao?  Ruel?  I can't remember) just couldn't be bothered to check on any of our questions, and assured us there was nothing for early-check in.

However, the events coordinator happened to be walking by, typed a few keys on the computer, and said there was a room on a top floor ready for us now.  She also said if we didn't like the view, she would move us later.  GREAT SERVICE.  The rest of the check-in staff should take lessons from her.

The club lounge is TOTALLY worth the $50 extra per day, and they have a full spread breakfast, afternoon tea with snacks, afternoon soup, cocktail hour with apps, and dessert in the evening.  There is alwaays some sort of food and usually alcohol out, and we're so happy we spent the extra $50/day for this luxury ($25 per person and we never had to buy breakfast, drinks, etc so I call that a good value).

The room is small but very pretty, though there wasn't a view on the side of the building we were on.  The beds are extremely comfy.

The Intercontinental has a free 24 hour gym (24 hours) as well as a pool and a spa (extra charge).

The one complaint would be the bathrooms - these are similar to a W Hotel bathroom with the weird frosted glass sliding door.  If you are sharing a room with someone else, be advised that there is little privacy, and someone walking by can see your silhouette while you're in there.  Weeeeeird.

The best part about this hotel is certainly Bill, the concierge.  He always had spot-on suggestions for us regarding restaurants, bakeries, and local things to do without succumbing to the "touristy" stuff.  On one of our first inquiries, he responded with "you don't look like touristy people so I will not waste your time with those sorts of recommendations.  Let me tell you where the locals go...", which was much-appreciated when we traveled across the country to get an authentic, local, SF experience.  This guy most certainly needs a raise.  He works hard, has great suggestions, and went out of his way to accommodate us 100% of the time.  Apparently good customer service is NOT dead, after all.

The hotel is conveniently located near the large Westfield shopping mall, movie theater, and a Market Street subway stop.  Overall, great stay, great experience, I'd recommend this 100x over.

30/11/10 | Link | Rating: 4.0
241. Becky U.
First time here for a.family event.. Its really business like.. But great for parties. The hall is pretty big. Id stay here again.  Close to everything, walking distance to just about anything! or you can hitch a cab ride.

12/05/11 | Link | Rating: 4.0
242. J R.
$400 bucks per night is what I paid.

* Dirty and cold pool
*Dirty SPA
*Bathroom sink was clearly just wiped during service (greased all the time) disgusting.
*Extra $15 dollares daily for Internet service

*Nice View
*Great location
*Everyone was really Friendly

Make your decision. What disappointed me the most was the fact that the Sink was not clean from day 1. Hotels are really great in make things LOOKING clean when they are not....Imagine the shower and toilet???!!!! Do not want to even think about it.

18/06/12 | Link | Rating: 3.0
243. Sung S.
I would expect this to be a very HIGH class hotel.

Well one thing I noticed was that my bill was very HIGH.

If you plan on spending $250 a night, at least give me some clean sheets. I know it might not be fair to rate this hotel room by 1 stay, but I don't care what hotel you are, you shouldn't leave me with blood stains sheets.

I called the housekeeper, I told them, I would like new sheets, they sorta gave me a response back "why?"

I didn't want to explain the blood, but said it in a nice way, my sheets is dirty. So it took them about 30 minutes to come up and change my sheets. I felt like I was in a crime scene.  She looks at me sorta like think I did this or something.

Anyways..... they have a nice cocktail/snack bar. I was looking through some snacks to see what they got, apparently if you move them, i guess you get billed. LOL They charged me $500 when I checked out of the hotel. I was like WTF, so I had to call them and said, I accidently moved them and put them back. The lady sorta gave me an attitude about this.

BTW, if you park at the hotel with valet which is probably the ONLY option you have parking, it cost like $50 a day.

So I guess, if you want to stay here, hope you are spending it with someone you really love because I don't really think anyone is worth $300 a night. lol jk

10/03/11 | Link | Rating: 2.0
244. Jason S.
Our overall experience of the two nights we spent at this hotel was decent.  The front desk staff was friendly and chipper. I work in the property management industry so I may notice more of the operational issues than the average guest.  Upon entering our room I noticed numerous oily forehead prints on the windows which detracted from the amazing view we had on the 26th floor.  When I tried to use the bedside wireless phone to call the front desk I found it not working. The room itself was large with current design features.  Unfortunately when trying to sleep in the well designed large room we could hear and feel each time a neighboring suites door closed, rather slammed.  The door closers could be adjusted for a gentler less startling close.  On our second day after exploring the city we returned to the hotel for a nap but were unable to gain entry to our room due to the electronic key not working.  What should have been a quick fix took 20 minutes.  We received our replacement key without so much as a have a good day from the clerk and got our overdue shut eye.  The neighborhood is obviously in transition with a lot of construction taking place.  Change is much needed as in one night we witnessed a crackhead getting high and a bum urinating on the public sidewalk.  Both within one block of the hotel.  Rates were too high for the location.

11/09/13 | Link | Rating: 3.0
245. Jessica R.
Brother had an event here so as soon as I made into town, I needed to eat. Stopped in at the bar and had an amazingly good grilled cheese and beer. Bartender was very helpful.. Brother ended up staying the night... and he said the bed was awesome

03/11/12 | Link | Rating: 5.0
246. Nelson R.
This hotel is nice in it's amenities and closeness to the hub of travel in San Francisco.  A couple blocks away from Market/Powell Street Trolley and Street Cars.  The only thing that disappointed me was that the hotel does not offer Free Wifi!  With a staggering $60 per night parking fee, $160 per night hotel rate, you would think that Free WiFi would be one of the amenities, but it was not.  If you stay at this hotel, and need WiFi, best thing to do is go to the bar, get a $2 cup of coffee and ask them if you need a code for WiFi access, they will give you a piece of paper with the access code that is good for a few hours.  The city seems to offer free WiFi all over the city with a starbucks on each corner.  The Hotel itself is very nice and clean and service is great.  The doormen and bellhops are very friendly and offer great tips on dining.  Thanks to Dorian we enjoyed great food on our last day there.

06/09/13 | Link | Rating: 3.0
247. Chantelle D.
I cannot even begin to describe the difference between the oh so lovely Intercontinental, and the oh so seedy Mosser. All I can say is thank golly for Priceline and the fact last time I was here I swore I would never step foot in the Mosser again (angry shake fist directed to the heavens included).

The Intercontinental is nothing short of pure bliss. I checked in a little grumps as I had a long, very bumpy flight from NY and was ready for my PJs and a bed. My ears were also popped so I couldn't hear one thing the poor receptionist was saying, but after we cleared things up, off I went to my little slice of heaven. Fette sheets, towels and robes, oh my! Lovely bath items including your standard shampoos, lotions and potions, and I also like the added touch of items you'd have at home like pots full of q-tips and cotton puffs, hair ties, and even a scale (this particular item was avoided at all costs). The 1-shot Keurig coffee maker was also very welcome because this girl needs a cup of joe before she even opens her eyes.

My stay at The Intercontinental was so pleasant, the rooms so nice, that my girlfriends who live in SF even came for a sleepover - multiple nights. They all asked if I can stay here again on my next visit. Fingers crossed I can, but I leave that fate up to Priceline (please take pity on me again, William Shatner!)

12/12/08 | Link | Rating: 5.0
248. Mercy D.
My stay here was only for 1 night on a Saturday night last November and I have to say that it was the best experience I've ever had.

I booked through hotwire.com and if you're familiar with that website then you know that you never know what hotel you end up with or that you don't always land the most desirable hotel.  You might think - "yeah, it's cheap, but it's probably a less-than-average type of hotel. You get what you pay for."  But this time, it was a perfect hit.  The price, the location, the comfort, the service.... all exceeded my expectations and my personal ratings are seriously off the charts!  

So... check-in.  It was a smooth transaction.  The rep was very friendly and welcoming as he helped us.  I asked for a room with two beds and he accommodated me instantly.  No extra charge, which was a relief.  When my friend and I got to our room I found that the rep had given us an extremely nice room - with a VERY nice view!  Impressive.  The room was spacious, clean, smelled fresh, beds/pillows were comfortable (and clean!) and bathroom was nice.  We weren't even in the room for more than 5 minutes before the room phone started ringing - it was the rep calling to check how we liked the room!  No other hotels have ever done that and so I was even more impressed.  For the price I paid through hotwire.com , I definitely got a GREAT deal.

Next... location.  What can I say?  It's perfect, whether you're in SF for business or on a vacation.  Within walking distance from the Metreon, walking distance from Union Square, shopping, restaurants and plenty of nightlife activities to choose from, near BART, etc etc.  

So why just 4 stars you might ask?  1 word: parking.  Parking isn't free unless you find street parking, which, in this area, would be hard to find, especially on a weekend AND it happened to be storming that particular weekend also.  The hotel's Valet parking (no self-parking) was a whopping $53 extra and I don't actually know if this is for your entire visit or if it's per night.  However, there is a parking lot across the street where you can park overnight for $20 (this might've had a 10 hour limit though) and I think after 7pm or 7:30pm they closed and there is no in and out priviliges so you would have to leave your car there and cab it through the city if you plan to go out at night.  But that might even prove to get a little bit expensive, especially if you're planning to go to a bunch of different places!  Oh, but BART could also serve as a mode of transportation also, as long as your destination is close to a BART station.  And if you're flying into SF and don't want to rent a car BART is perfect.  The downfall is you may not be able to visit places that are far from the public transportation system.

Lastly, the fact that WiFi isn't included was disappointing.  BUT if you're just here to enjoy the city's nightlife then you really don't need this option.

Since this is in the midst of nightlife central, especially on the weekends, be prepared to run into plenty of drunk hotel guests stumbling in from the streets at 2 or 3 in the morning!

24/03/11 | Link | Rating: 4.0
249. Amanda V.
This hotel is very modern,new,clean but there are somethings that are not likable.When i walked in the room i wasn't really surprised.The food was good but a little expensive.The pool was always full.Since there were a lot of people it made me feel dirty and didn't want to swim.Overall this place is somewhere where i would stay again.

29/12/12 | Link | Rating: 4.0
250. Ivy W.
Although I tried, I couldn't help but have high expectations since the average Yelp review for this hotel is 4 stars. I mean, really - I REALLY TRIED. I was sadly disappointed as it does not even compare (especially with their price rates) to the hotels I've stayed in Las Vegas or New York  - so really, I rate it a 2.5 =/

Upon arrival, valet let our friend park our car free of charge for 15-30 minutes, which was really nice of them since parking is $46. My first impression of the hotel was it looked a lot nicer than it did online and was happy it was a bit more upscale than I had imagined, since many of the SF locals I asked said the neighborhood is pretty bad.

The b and I purchased a room supposedly situated anywhere from the 8th-12th floor and would get our room once we checked in. We requested for one King bed but when we arrived, the man at the front desk told us there were no more King bed rooms available and we would have to stay in a room with double Full beds (what are we going to do with an extra bed..?). I asked, "There is absolutely no room with a King bed available?" and he replied, "There are King beds available but they're in Deluxe rooms on higher floors, which would mean you would have to pay an extra $40/night".

The room we ended up with was situated on the 8th floor (801), with an ugly view of an old building (perhaps the Burlington Coat Factory?) and part of the hotel's 6th floor balcony - there really wasn't a view at all since there was this gigantic building across from us obstructing 80% of our view. With two beds, we used one of them to throw our laptops, maps, etc. on. Bathroom is medium sized with a large shower (great shower heads!), the sliding door is pretty cool and saves a lot of room. Small closet, but nice, plush robes. Lots of counter space in the room, with a nice flat screen TV.  

Concierge leaves at 7:00pm, housekeeping closes at 5:00 pm, so guests have to resort to calling the "Instant Service". The Instant Service button on our phone didn't work EVER, neither did the operator button; so we had to resort to going downstairs to front desk to ask for 2 dental kits (which they only brought one). B and I wanted to work out at the 24-hour gym around 11:45 pm on a Friday night, but couldn't 'cause the janitors closed it to clean it. Didn't bother swimming in the pool since it closes at 10:00 pm and we never got back to the hotel until after 11:00 pm during our stay.

Room service went smoothly. It was brought to us on time, within half an hour. We ordered the Californian Breakfast which consisted of a fruit bowl, orange juice, water, tea, toast, bagel, scrambled eggs, hash browns, and ham for $28/person - BUT with the "service fee", comes to the lovely total of $40/person. Was it worth it?  HELL TO THE F NO. Seven dollar breakfast plates at DENNY'S tastes better than this hotel's weak attempt to serve satisfying breakfast. I mean, I never thought it was possible to mess up on eggs and hash browns. The eggs had no flavor, hash browns tasted like soggy cardboard, and the ham was way too salty. Though, the orange juice was tasty.

This place isn't terrible, but I guess I'm still pissy the guy at the front desk didn't offer us a complimentary upgrade. He didn't have to, I understand, but that's what good customer service is - especially since we requested beforehand we wanted a King bed. Appearance and cleanliness of the hotel is great, especially since it's new - but they are definitely lacking in the customer service department. Overall, it's a nice place, but just didn't float my boat.

23/12/08 | Link | Rating: 2.0
251. Brittany P.
Great location, great room service, had the most fun at the lobby bar - Ken the bartender was awesome!!! Great views from the hotel and the rooms were very nice and clean actually the hotel itself was very clean.

02/01/13 | Link | Rating: 5.0
252. Samantha O.
I stayed here during one of my trips to san fran and loved it.

my friend and I thought we were being clever and saving money by ordering a few items from the kids meal.

we were wrong but it was nice to sample the entire kids entrees, lol.

here is where they earn that 5th star.

it was past breakfast time and the kitchen had already cleaned up their breakfast items. we ordered the pancakes  not knowing and guess what....they made an exception and made them anyway! it was so nice!!! not many places will do that for ya.

the only thing i didnt like was the welcome basket only came with one water bottle.

i slept great and the beds were fluffy

15/04/09 | Link | Rating: 5.0
253. steve p.
Got a free upgrade (top floor). View was amazing but parking is pricey.  
Most comfortable bed ever.

07/12/10 | Link | Rating: 4.0
254. Gina H.
4 star. (3.6)

1st time here and if Starwood props are booked, I would definitely stay here again!! Easy valet, really comfy bed, nice lobby, awesome location. Rooms are simple but nice. Nice city view on the 27th floor, so can't complain!

Lobby had an awesome bar and restaurant (Luce) Michelin star!

03/12/11 | Link | Rating: 4.0
255. Pearl B.
Wonderful customer service, great rooms with wonderful views, the bed is unbelievably comfortable and I miss their sheets! Nice deep tub, perfect for soaking and the restaurant is fantastic. Location can be a little sketchy but really close to Market St.

05/12/12 | Link | Rating: 5.0
256. Kathy A.
Lovely hotel with great service. Super clean throughout. The staff is very friendly and accommodating. A very convenient location close to the Moscone Center and Union Square. They have a great gym with bikes, elipticals, treadmills, lifting machines, and free weights. The restaurant Luce is good (but expensive). They have a really good looking breakfast buffet for $28 or you can order a la carte items.

24/05/11 | Link | Rating: 4.0
257. Kristy E.
Stayed here recently and enjoyed it enough. I didn't *wow* love the place, but I didn't hate it.

The building itself is gorgeous, you really can't miss it. I'm no architecture buff and can't tell you what "style" it is, but I like it lol. The lobby is very open and nicely styled, the check in desk is a bit bland but the seating areas, bar, and restaurant(which I've also reviewed) are all lovely. The rooms? Boring. I don't know how else to put it. They're just "eh". For such a statement making building and a gorgeous downstairs, I expected more from the rooms. It had that business traveler, who came here just to sleep look to it.

However, the room has it's pluses, Frette linens and robes, comfy beds and I never heard anything from the hallway or adjoining rooms. Unless there was just nothing to be heard.  

The staff are ok.  Tho concierge was once borderline argumentative with me and sent me to a pub type place, when I specifically asked for a "nice" Italian restaurant. Not sure what he thinks nice is, but people getting loaded next to me, while I'm trying to enjoy dinner isn't my idea of nice :/ Housekeeping also took 2 champagne glasses I had gotten in Napa, that said Chandon right on them and looked nothing like their hotel glassware. Annoying. They were found days later, but come.. can they not see or read?? Another housekeeping gripe, I'd leave a $20 tip everyday and everyday I'd return to my room and find pretty much everything(shoes,clothes, shopping bags) on the beds! WTF?? Pretty sure I'm tipping you enough to straighten up and clear the tables off, so you can put shoes on there or line them up against the wall, instead of putting them on my bed. Gross!

All in all, it's a nice hotel but something's need to be worked on. Would I recommend it? Perhaps. It's clean, I don't remember it being expensive for what you get, it's got parts of it that are really pretty, and some of the staff are very helpful. I think the one concierge guy and housekeeping just left a bad taste in my mouth. And I don't know if it's just me but the location of the hotel seemed a bit "rough". Our concierge argued with me about that as well, when I told him I didn't want to walk around too much at night with all the shady people I saw. He said "it's an urban neighborhood *makes finger quotes* and with urban neighborhoods *concierge guy does quotes again* come problems". I don't know, but I think my description was a bit less snide then his :/ The location was fine during the day. Just kinda sketchy at night.

09/02/09 | Link | Rating: 3.0
258. Robert B.
Great room, beautiful hotel but their customer service blows harder than the wind off the bay.

We stayed at the Intercontinental for a work party. The company offered us a choice of the W or the Intercontinental. We decided to go with the Intercontinental because their pet policy is a little more lax.

Although the room was comped, front desk asked us to leave a credit card on file so a $100 security deposit could be established for incidentals. Not a problem.

The hotel was nice, the bed was soft and as a hotel, there are no complaints. However, a few days after we left we noticed a $400 charge on our credit card from Intercontinental. After repeated calls to the hotel, they kept advising me that I needed to speak with Billing and they were closed. 3 days later I get a hold of Billing and leave a message. I call for the next 2 days and keep leaving messages, no reply. Finally I have had it, I leave one less message at 1pm advising them that if I don't hear from them by 5pm, I would contact my bank and request a chargeback.
Shockingly they did NOT reply.

The next morning I went to my bank and requested a chargeback due to fraud. The charges were reversed and I was on my way. Within 30 minutes, the hotel called me asking me to hold off on the chargeback. I advised them that the ship for that option had sailed.

FYI* Over 200 employees stayed at the hotel that night and EVERY ONE of them had the same experience.

Nice hotel, shit staff.. Go to the W, or heck Super 8 probably treats people better then that.

18/04/11 | Link | Rating: 3.0
259. John A.
Great location, nice rooms and my wife said the best massage she has had in years.

Downsides: REALLY slow front desk, really slow valet parking.

Oh, and I'll never understand why hotels assume no one wants coffee at 5:30 am - not room service, just a cup of coffee...

08/01/12 | Link | Rating: 3.0
260. Matt S.
This was a really awesome hotel, I'd definitely like to return next time I'm in the area. The location is pretty darn good, it's not perfect - but it's within walking distance of Chinatown, Union Square, museums, Ferry Building Market, etc. and it's a solid area to be in while visiting the city.

The interior was very sleek and modern and the staff was all AWESOME - you know how sometimes you go to a nice hotel and the staff just ooze arrogance?! Didn't even get a whiff of that here, everyone seemed genuinely nice and was more than happy to help us with everything that we needed. The bar downstairs was pretty lively at night, although we always went elsewhere at night because of our short stay and having far too many Yelp finds to try!

The rooms were on the smaller side, but that's to be expected in this city. They were nicely furnished, everything was very super clean and well designed and it was a really welcoming place to return to in the evenings.

Great hotel!

06/03/10 | Link | Rating: 5.0
261. Lester A.
I personally love my experience at this hotel.  Had a corner room on the 25th floor and had an amazing view of the bay.  From the bay bridge, to AT&T park to Daly City and even the Oakland ports.  Room was very clean, service was very friendly and the hotel is in a great location.  All the places we had to go to was in walking distance.  We lucked out when we got this room through hotwire.com .  
The only part I didn't like was the TV losing signal when I was tryin to watch, Coming to America.  "This is beautiful, what is that? Velvet?" Other than that I would stay here anytime, but would have to be in at least a corner room above the 20th floor.

16/07/09 | Link | Rating: 4.0
262. Kelly M.
Love this hotel PERIOD - The room was amazing, the Michelan Star restaurant downstairs is also to die for and everything we had was fantastic - the service at the restaurant was also great as well as in the hotel overall - Wonderful attention to detail and very accomodating staff. Arrived to room to find champaign and strawberries after being in the spa all afternoon. The spa was very nice - Got amazingly relaxing massages while there and enjoyed the peaceful atmosphere it provided. Would definately return here when looking to enjoy an evening or two away from home as we like to do often :)

25/02/13 | Link | Rating: 5.0
263. Anna K.
The hotel is in the middle of the city and the price per night is pretty reasonable BUT while the rates are reasonable, everything else is outrageous.

Parking - $60 per night
Breakfast- $40
1 glass of (very cheap) wine - $14

The rooms are clean, spacious and everything is pretty new.  The bed is very very comfortable (if you like soft beds).

01/09/11 | Link | Rating: 3.0
264. Amy V.
Amazing experience. Stayed here while working at RSA this past week, and can only say positive things about this hotel. Staff is friendly and very knowledgable, views are incredible, rooms are comfortable and have all necessary amenities, within walking distance to great food, shopping, and sights. Overall great stay.

28/02/13 | Link | Rating: 5.0
265. morgan f.
it may say intercontinental outside, but this is not an intercontinental, and i have stayed at them all over the world.  the one in prague is one of my favorite hotels.

this place is a marriot putting on airs.

the fixtures are cheap, the furniture (apart from  the bed, which was nice) is crummy, and the service is weak.  my room came with loud, poorly functioning heat, a bowl of rotten fruit, hard as rocks towels, awful carpeting, and a view of air ducts, and that was a "junior suite".

the soundproofing stinks, and everyhting about it screams "mcmansion" or "contractor's special".

will never stay there again.  sf has lots of great hotels, but this is not one of them.

i was disappointed in nearly every aspect of it from the slow, semi competent staff to the poor furnishings and fixtures.

don't waste your money.

29/10/13 | Link | Rating: 2.0
266. Monika K.
stayed here one night thanks to the bf spoiling me but it was enough for me to appreciate the modern, new, chic place this is.
huge rooms, beautiful bathrooms, gorgeous lobby. fancy yet not over the top, non-pretentious. great location, close to everything.

21/04/10 | Link | Rating: 4.0
267. Bob D.
I stayed at this hotel on 7/9/12. I was upgraded to a Club level 1 Br, suite. Thus the one star. The breakfast was reasonably good at the Club level. The rest of food throughout the day was very mediocre. They never had adequate food for all the guests. One point during the evening, one man at the Club level brought out a cart like they do on the plane and proceeded to ration out cookies. It was a very sorry scene.

The hotel rooms are little small when compared to other Intercontinental Hotels. The view from the high floor rooms are quiet ugly. All you see is the shabby rooftops of other run down buildings in South of Market area. One rooftop next to this hotel had junk and debris stored . Even though this a newer hotel and architecturally appealing however the surrounding area is not that great. Specially, at night the gusts have to be very vigilant when they go out for a walk around this hotel. Valet parking is expensive, but there are free metered parking in the evening just across the hotel. When parking at the free metered parking, please take the time to read all posted parking signs and read the restricted hours on the meters. The city of San Francisco, through MTA will ruthlessly tow your vehicle if you violate the parking restrictions for a minute. There is a parking lot at the corner of 5th and Mission Street across from Bloomingdale. This is a reasonably safe place to park for a fee which is significantly cheaper than the hotel valet rate.

The front desk check-in staff is not very cordial and often uncessarily complicates the check-in process. So, if you run into any problems at the front desk, do not hesitate to ask for the front desk manager. The hotel is located very close to the convention center. So, it can accommodate large groups and the lobby has the feel of an overcrowded supermarket market. Eventhough their rates are high and in par with more premier hotels in this city, but their customer service is in par with Holiday Inn. Therefore, this hotel is a poor value for your money. So, travelers be aware of all the issues. This hotel has the potential of being a great hotel. Unfortunately, that potential has not been realized yet.

15/07/12 | Link | Rating: 1.0
268. Katie D.
We had a great stay at the intercontinental last week. We stayed 6 nights. Very clean and great views (at least ours was!)

29/12/12 | Link | Rating: 4.0
269. Peter L.
We came here with other friends for the Niners vs Dallas game last week.  This is one of the best hotel I've been staying in San Francisco.  The location is not that far from downtown and union square.  The room was very nice and accommodating. The beds and pillows were so comfortable  The bathroom was very roomy with a nice shower.  Great hotel and definitely worth the stay.

24/09/11 | Link | Rating: 5.0
270. Emily C.
-Location, location, location.  Right on top of tons of public transportation options in Union Square.
-AWESOME concierge.  They took a map of San Francisco and marked it up with where to go and how to get there and really made it easy for us to get wherever we wanted to go and to see some of the best parts of the city (of which there are many!)
-Salt-water pool & spa.
-The in-room shampoos and conditioners are all natural and sulfate/silicone free.  I am a hair  product snob to the max and they totally blew up all of my expectations.

-Parking any sort of vehicle here is $60/night. Ouch.

But seriously? Way more pro than con here, kids.  Make it a contender if you ever go to San Francisco.

05/07/11 | Link | Rating: 4.0
271. Erica R.
I can't say enough great things about this hotel.  First class all the way.  Location is great and central to everything.  We were able to avoid taxis and walk to AT&T park, the MOMA, Union Square, etc.

When you stay here, splurge a little and get a room at the Club level.  It's totally worth it!  By paying this nominal fee, you get a room above the 30th floor, as well as access to the 6th floor.  There you have tea, coffee, and soft drinks (plus periodicals, computers, TVs, and a private patio), which you can partake in at anytime.  They also have several "sittings" that include breakfast (continental + with lox, chocolate croissants, and an amazing coffee machine that makes any drink you desire), afternoon tea, hors d'oeuvres and drinks (at least 10 different wines and a well-stocked, help-yourself bar), and "sweet dreams" (freshly made desserts served until 10 p.m.).  M and I loved it so much that we keep finding ourselves saying, "Wanna go to the 6th floor?"  Oh, how I wish.  Yep, it was that good.

OK, I guess there is one negative thing to note.  Their parking is RIDICULOUSLY expensive.  It's $60+/night.  Crazy!  I know it's San Fran, but really?  Fortunately, there's a parking garage around the corner that charges $32/day (with no in/out privileges).  We parked there for two days without any problems.

07/07/11 | Link | Rating: 5.0
272. Melissa G.
This is the one time I wish there was a half button, because it's not quite 4 and not quite 3.

The mister and I stayed here a recent weekend and booked through hotwire. We requested a king, but apparently it's "by availability". We get in and our king bed is 2 queens. So we called up the front desk and was rudely told that they are sold out this weekend and have no other rooms. Whatever. It wasn't a busy weekend.

We were also appalled at the $60 something per night charge for parking our car. It seemed they get the kind of response we uttered when we were told about the charge a lot because the guy was ready with his apologetic face and "would be happy to show us where cheaper places were." Ugh.

We wanted to do breakfast, however at $13 for fricken oatmeal, we decided to walk a few blocks for something more palatable to our wallets. The mister also overheard a conversation from a group of ladies complaining about the $16 martinis.

The hotel itself is very nice, the concierge staff was super friendly and helpful, and the rooms are very clean and attractive. I just have an issue with paying a high price "just because" they can charge it versus actually having the experience to back it up. (And obviously we didn't feel we had an experience that was worth it)

23/12/11 | Link | Rating: 3.0
273. Ellen T.

And this is way over due (08/2012). I just have not had a chance to really sit down and write out a review. I was extremely disappointed things happened the way they did. When I first contacted the Intercontinental Hotel, I spoke and dealt only with Johanna Mercado. When I first spoke to her, she was very friendly and personable and I felt it was a good fit for what me and my fiance were looking for. After dealing with her though, she is extremely unorganized. She would set up a appointment date and time, but then give me the run around about it. We felt that was unprofessional. If you are going to ask if we are available for a date and say it is for the morning, please confirm. Don't give us the run around about it. When I made a complaint to corporate and received a call back from her superior, he just kept defending her accepting no fault. We were narrowing down our search between this venue and another. We ended up going with the other. Weddings in SF are not cheap. You are easily looking at anywhere between 30-40k at the venue alone depending on your guest amount. With customer service like this, we rather spend our money at another venue. They just lost that easy commission.

28/01/13 | Link | Rating: 1.0
274. Brenda C.
Wonderful, all around.

I tagged along to SF with my husband for a conference he was attending at the hotel.  The highlights:
1. Luce, the hotel's restaurant is so wonderful.  Crab Benedict for breakfast, lamb for dinner and the list goes on.  It was top notch service without being pretentious. (Although the sommelier was a bit uppity...but aren't they all ;)
2. Our room was a good healthy size with one of the most comfortable beds I've slept on.  
3. The concierge, Bill,  was so helpful when I was trying to plan a special night out with my husband.  He went to bat for me while booking our dinner reservation by insisting to speak to a manager to secure us a better table.  (it worked!)
4.Bill again, because after finding out why we were celebrating(our anniversary) he had sparking apple cider(we don't drink) and yummy snacks sent up to the room with a thoughtful hand-written note.  Nice!
5. Close to everything: BART, cable cars, street cars, Embarcadero, bay bridge, 2 malls and more.  Of course, SF is so small everything is close but the IC is in a great location!

Hope you enjoy your stay as much as we did!

30/04/13 | Link | Rating: 5.0
275. Sarah H.
Check in? Fast and courteous. We upgraded to a corner room on the 19th floor.
Ambiance? It's like lego-windows, very modern and polished. I like.
Restaurant? Promising, didn't eat there but wish I'd had time, a Michelin star is nothing to ignore!
Location? Ideal, a brisk walk to BART, the Metreon, and the bar we happened to want to attend on Halloween Night. Our room was spacious, the bed was extremely comfortable. Our upgrade included a tub, but I rather wish we'd had a larger shower instead of the apartment-esque shower/bath combo. The oversized pillows kept me happily asleep for ages, and the view was super impressive.
I would absolutely stay here again, and eagerly look forward to my next opportunity to have a weekend in the city, staying in this hotel.

01/11/09 | Link | Rating: 5.0
276. Mihir M.
Great Spa here. Stayed here once - very friendly staff & nice facility. Location in the heart of San Francisco is nice. Look for hotel specials.

16/01/13 | Link | Rating: 4.0
277. Tushi C.
I loved this Hotel! The bed was super comfortable, loved the pillows and down comforter! I never wanted to get out of bed :). The staff was extremely friendly and helpful. The WIFI completely sucks here so don't bother ordering it. You will be better off using your phone as a hot spot. This hotel is about 2.5 miles from the Wharf but its 3 minutes walking distance from a ton of great restaurants and the Moscone center. Room service food was so-so. Would definitely stay here again.

11/04/13 | Link | Rating: 4.0
278. Mike K.
Very ODD slow service.

Things started out poorly when we pulled in to the valet and had to wait 5 minutes for the valet to finish hitting on the woman that had pulled in before us.

After checking in and heading up to the room 15 minutes went by and our luggage hadn't been brought up yet. We called down and the front desk said it would be brought right up. After another 15 minutes went by we decided to go down and get it ourselves (since we had valuables in our bags). The cart had been left in the lobby unattended. The lobby was not busy and there were multiple bell boy's standing around talking. We told the front desk we were going to bring our luggage up ourselves. The front desk person asked one of the bellboys to bring our luggage up for us.

The bell boy brought our luggage up and when we got to the room he started making conversation. He went on to tell us about how he was hit on by some unclothed gay men on his way home from work while the pride parade was happening.

After the odd events and slow service of the first hour of checking in were over, we decided to get something to eat in the hotels restaurant. Everything was going well until we were half way done with our meal. The waiter must have been bored (there was only one other group eating) so he decided to make conversation. He stood over our table and talked about how odd San Francisco was and everything he sees out the windows of the restaurant. Topics varied from men walking by holding hands to people smoking marijuana and police complacency. This rant went on for about 10 minutes with us not being able to get a word in or eat our meal. We were finally able to intervene and ask for to-go boxes so we could finish our food in our room.

The next morning I asked the bell boys (standing around chatting again) if there was a shuttle taking people to the finish line of the Nike race. They said they hadn't seen one. When I asked the concierge, he stated "it's been arriving every 30 minutes and last time it was here it blocked traffic for 5 minutes!!!". As I waited looking out the window I noticed that there was very little traffic on Howard so I'm not sure why he was so irritated. As I was waiting for the shuttle another group asked the concierge about the shuttle. His response was "it's been arriving every 30 minutes and last time it was here it blocked traffic for 5 minutes!!!".

When the shuttle never showed up someone in the group asked a hotel employee for help. Instead of trying to contact the shuttle company, he said we would "have to take a cab on your own dime" and walked away.

05/11/12 | Link | Rating: 1.0
279. Diane B.
*note: this review pertains to the SPA ONLY* - yelpers, let me know if I should create a separate venue for that:

I came here with high hopes of a blissful, meditative New Years' massage and spa experience. And, while the spa certainly benefits from the larger InterContinental infrastructure (e.g. beautiful facilities and smooth, clean, aromatic linens), the benefits stop there. Bottom line: anyone wanting a zen-like, carefree spa experience should go elsewhere.

First, the service...My blissful vibe was instantly jarred by anxious, "spew out our script first so we can check off the boxes" staffers. Perhaps the New Years' Day crew was in training but regardless of the reason, this still quashed my buzz. For example, my question about the hot tub was deferred until they blurted out the logistics of the locker and the slippers (neither of which were my primary concern). They simply just didn't respect my "I don't want to have to decide a thing" aura by forcing me to answer questions I didn't want to think about (as in, *when* will I want to use the hot tub?). In fact, I don't want to really *think* about ANYthing at a spa until I absolutely must, at check-out.

Second, my primary concern - yes, the hot tub...This was probably the most egregious part of the whole experience for me, as it is located *outside* the spa area, next to the pool, where hotel guests (including rambunctuous children with spittle) mill about. Thus, no delving into a tub "au naturel" - in fact, all submersive spontaneity is quashed by the requirement that a security guard escort you - in your bathing suit if you were fortunate enough to bring one (luckily I had my workout clothes on) - to let you into the noisy pool area. Major gong here.

Third, the "relaxation lounge" ...this is a major misnomer, as it is crowded and the masseuses have no qualms about entering and shouting out who is next in line for a massage. So much for the descriptive. At least the herbal tea on hand helped defuse some of the tension there.

Ok, the towels are fluffy, the facilities are pristine, and the tea was good. But this is hardly a "spa" experience. Luckily there are plenty of day spa options in SF!

02/01/10 | Link | Rating: 2.0
280. Jen E.
I've stayed at the Intercontinental about 3 times since my first visit over a year ago, and since then it's been awesome. Perhaps the difference is that my friend is a member of IHC's Ambassador Club, which has some amazing perks, like a guaranteed room upgrade (so worth it), access to the Club Lounge (which has really great beverages and snacks/meals), and late 4pm checkout.

Recently, a group of us went to the bar to hang out after we heard one of our favorite waitresses was now working at the hotel. Paveena! We love her so much! So friendly, so awesome, and always cheerful. Our interaction with the bartenders, the manager, etc. was amazing; everyone was chatty and friendly, which is not always true at hotel bars/restaurants, right? The drinks, while the requisite hotel price, were really well made and tasty. There are definitely talented bartenders there, and some of them even invented drinks on the menu (the grappa drinks are delicious), so definitely ask them for the their recommendations.

02/03/12 | Link | Rating: 4.0
281. Denny H.
Having stayed in Crapass hotel USA the night before (the Powell), we gladly paid $40 after taxes and the such for elegance and comfort deluxe.  Only a few streets south of Market, close to the Moscone and that big Bloomie's shopping mall.... this hotel was totally opposite of the Powell in every way (other than location as it wasn't far from heart of downtown at all).   It was about $220 but it FELT like it should have been $220+.  

And my raves are NOT entirely because we had a horrible stay the night before as I would have felt such much the same I think.  It is a new and modern hotel with even Fresh staff that are funny and nice and very helpful!  I would compare it to something like a newer resort hotel like the Aria in Las Vegas or one of the newer Marriott/Hilton chain locations.  It's NEW... not a remodeled old hotel.  Spacious.

Instant hot water in the shower with great water pressure and a LOT of water.. nice firm and comfortable bed, not too soft not too hard as if you're sleeping on the floor.  Nice TV....


The only thing I would have liked... is a lil bit cheaper... because with all those wow's, you are paying for them, but deservedly so.  If you wanna read opposite of a hotel about a 10 min walk away I stayed at the night before... check out my review for the Powell Hotel.  


10/10/11 | Link | Rating: 5.0
282. Jason C.
This is a very nice property in a great location. The rooms were spacious and I had a beautiful bay view from the 21st floor. The front desk, concierge and housekeeping were all very friendly and accommodating. I would have no hesitation staying here again.

But some of the things that I wish were better.
- The room safe was small, not very deep at all, maybe 4-5 inches.
- The AC/heater control took considerable guessing and fiddling to get the temp where I wanted it.
- A little more leeway with my car when checking in. Not knowing if my room was ready, I grabbed my bags and told the valet I was going to try to check-in but was going to leave right after that, he said okay but I can only leave my car to 10 minutes then he'll have to park it. Praying there was no line at the front desk I had to rush to make sure I made it back in 10 minutes!
- Sitting at the lobby bar we decided on a round of shots. The bartender said he'll make us something, I said okay but I don't like sweet. He said don't worry. I took a small sip and it was super sweet and told him I didn't like it. We were charged for it anyway.

13/03/10 | Link | Rating: 4.0
283. Lee R.
This Intercontinental Hotel is a fabulous hotel with the best views and an amazing and thoughtful staff.

The more I stay here, the more I love it.  This is my go-to hotel when I am working in San Francisco.  

My family loves it when we stay here and we have fun in the city.  What a great place to enjoy the views and the goodies that the Bay Area has to offer. My daughter likes being so close to Yerba Buena gardens and park.  She has been ice skating, bowling and to the playground a few times this week. What a blast!

And Gina, Luis and the club room staff spoil us. They bring us our favorite veggies and fruits.  My kid is such a happy camper when she gets adventure time here.

Thank You Thank You Thank You ... to the team at the Intercontinental for making our staycation so much fun!  I love San Francisco!!

29/07/11 | Link | Rating: 5.0
284. Rupa N.
It was our honeymoon an dwe had an amazing time. They upgraded us to an amazing view (two full walls of windows to see out on the skyline) wow!  Then they sent up a bottle of champagne for us to toast ourselves with!
What an experience!

AND BILL!  Cannot forget the most amazing concierge ever! Bill is so sweet and kind and I can tell hes in his job for all the right reasons.  I wish I knew Bill in my everyday life!  I hope everyone takes a moment to say hi to him and tip him well!

Thanks to all the wonderful staff!

18/06/12 | Link | Rating: 5.0
285. Jenny L.

I can let you know about the conference rooms.  Floors 1-5.

The staff is super friendly, quite possibly the nicest hotel personnel I have ever dealt with.  Professional, organized, quick to respond to any hiccups, I could't ask for anything more.

They brought me a plate of food while I was working the registration desk for a meeting after they have taken the food away.  Super duper accommodating.  Awesome.

02/02/10 | Link | Rating: 4.0
286. Genny H.
First off, I paid roughly $350 a NIGHT for my room. Decent sized, but the service wasn't at all what I expected.

Check in was quick, but The Boyfriend called the front desk, was put on hold for 15 minutes (we're assuming they forgot about him, because he hung up and called back). We also were put on hold for the concierges desk, I requested TWO toothbrushes to be sent to my room, I only received one. I didn't bother calling for another since getting the first one took so long.

We also ordered room service and didn't receive creamer for coffee (was requested) as well as a second orange juice (which was also requested).

The hotel is pure eye candy, I wanted to enjoy it and if I paid $150 a night I probably wouldn't have minded but for a customer who is paying $350...step it up. It's in a great location, gotta give it points for that.

21/09/11 | Link | Rating: 3.0
287. Mahsa K.
Cannont wait to go back. Above the awesome gym and hotel itself, let me just tell you I DREAM ABOUT THE POLENTA from room service.

06/01/13 | Link | Rating: 5.0
288. R L.
This hotel was beautiful and will be forever in my debt as I left my wedding rings in robe when I got a manicure at the lovely spa. I didn't notice till the next day, and the spa went out of their way to help me. All the linens had been shipped out to be cleaned so it looked dire. But they followed through, someone at a separate laundry facility found my rings and sent back to the hotel and I had a lucky happy ending. They were incredibly responsive and helpful on everything. Thank you Intercontinental!!!

13/10/12 | Link | Rating: 5.0
289. John M.
Honestly, this is a great hotel. The staff are awesome, helpful, and very attentive. I don't think I have ever had such a great stay at a hotel where the staff are so on top of things. It was very clean, modern looking, well done. The beds were very comfortable, and everything was just great! I don't think I have one single complaint.

02/12/12 | Link | Rating: 5.0
290. Gokul K.
I had to stay there for a night for a two day conference. I thought I could bike from the Caltrain station and so called them up to see if they had a bike rack inside. The receptionist passed me to the valet who said yeah I could lock it inside the bike rack in garage. So I get there and surprise surprise the valet tells me to go away ?? What the heck I just paid $$$ for a room and this guy is shooing me away. I mention I just called the before day to make sure and he says "u didn't talk to me I don't know" I know there is a bike tack in the garage as I have seen it before and mention that. He directs me to the rack on the street also mentioning that it I lock it there it will probably get stolen. This hotel has no hospitality and there is garbage on the floor in the top levels.. would never stay here again

11/12/12 | Link | Rating: 1.0
291. Rochelle P.
Sexy Comfort.

I had the pleasure to stay here. The staff was most accomadating, my room was extra clean and very stylish; modern with a great color pallet. The room are smaller than your average hotel but hey, its San Francisco. As always love the robes and the slippers felt like I was home. The resturant and bar are awsome food was great presentation just as wonderful! Beds kept me snug as love.

I'm just an IHG fan since all my visits were accommodating.

16/03/12 | Link | Rating: 4.0
292. Esther S.
I've stayed here a few times. Overall, a good hotel.

Pros: Fantastic location. Rooms with amazing views. Friendly and helpful front desk, doormen, and Gift Shop keep. Solid clean hotel.

Lounge 888 Food: GET THE FRIES!

Cons: Lounge 888. Ugh. Service is horrific. Sat down around 10:40 and tried to flag down the ONE waitress. She was busy with a large party of 13 or so right next to us. By the time we flagged her down was told that food service ended at 11pm. A few minutes later i checked my watch 11:10pm. 3 people plus the waitress were hauling out food for that party of 13. I found that annoying.

Room service food: Not very good. Everything i ordered was so... bleh. bland and just not great... but the fries were good. Also, food can take 45 minutes and upwards.

01/04/12 | Link | Rating: 4.0
293. Monique M.
Lovely lovely lovely.  The Cab driver said this spot just opened up a year ago..and wow you can tell.  Beautiful sprawling bathroom with walk in shower, separate tub, organic toiletries, even a bathroom scale.  Beautiful designer furnishings...and oh so comfy beds.  Probably the best hotel I've stayed in the year.  yeah, it was that good.

We got it on priceline for $100/night...go for it!

14/12/10 | Link | Rating: 5.0
294. Alex P.
$500 + for "king EXECUTIVE"

Absolutely nothing special with a depressing view on SF suburbs.

Cold hotel with weird people running around the lobby.

The room is good for a single person on bus. trip, who could care less about the coziness and romantic feel of the place.

Charging for every little thing even for a bottle of water $8.
Strangely enough - "gummy bears" is $9 :)))
Signs of cheap shit.

Learn from mistakes of others, throw in another $50-60 and go to Ritz.

Giving 2 stars just for cleanliness of the room (applauds to the maids)
and for floor-2-ceiling window next to the toilet seat for a pleasant view.

Intercontinental - no more.

15/10/11 | Link | Rating: 2.0
295. Las V.
Great building, lovely rooms, very good concierge staff, ideal location in town by Moscone.  Very large room for SF with nice amenities.  Surprisingly lovely, especially considering the price.  Far better alternative to the Hyatts, Marriott, etc.

21/09/13 | Link | Rating: 5.0
296. Vi Y.
Due to a conference in SF, my boss is going to stay here for a week.  During his stay, he needed to do a 1 hour video conference back to our office in San Jose.  

When I called to check the rates for this 1 hour video conference, they stated it would be $200 to book the meeting room, which is pricy for an hour, but reasonable.  However, they had me call another department regarding video conferencing needs.

So I made another call to their VC team, since the first and 2nd point of contacts couldn't tell me the quote themselves.  

Turns out a simple 2-way video conference call for one hour is going to cost $3,000.  This is insane, considering today's technology, a video conference meeting is NOT that difficult to set up, and for sure it's not worth $3,000.

Not very accomodating to the business traveler.

04/10/11 | Link | Rating: 1.0
297. Joe C.
Stayed here for a week the week before Christmas and the first thing that I noticed was that it was a newer, modern hotel.  Nice right?  Well, not really...

We got an "upgraded room" on the 7th floor because I was a Priority Club Platinum member (more on this later...) and upon walking in the room, it was just like the hotel...newer and modern.  Nice right?  Again, not really...  The walls and ceiling must have been super thin because I could hear the people in the room to the right, left, and above.  Not cool.  Also, every time someone in the adjacent rooms closed their doors, it would rattle our door, light fixtures, other fixtures, etc..  Again, not cool.  Another issue was street noise.  I would think that a hotel of this caliber would have better windows but we could hear all the street noise.  Maybe a room on a higher floor would be more isolated from the street noise?

This brings me to the Priority Club Platinum member thing.  Like I mentioned earlier, even with being a Platinum member, I was "upgraded" to this "upgraded" room on the 7th floor.  This is B.S..  This room looked exactly like any other room.  Honestly, there is no added benefit of being a Priority Club member, let alone Platinum level, except the points that you accrue.  You would think they would give you complimentary WiFi or something.  The Hilton Honors regular level provides more benefits than the Priority Club Platinum level.

During Thanksgiving, I stayed at the Westin Market Street up the street and even though that wasn't as new as the InternContinental, it was a much better hotel / stay.  The Westin will be my hotel of choice in San Francisco from now on.

07/01/12 | Link | Rating: 2.0
298. Hamik G.
great hotel with great and nice staff. very clean. good service and cozy rooms. thanks to arcadia the front desk manager for the help with the suites. great indoor pool for adults and kids as well. will come back for sure.

03/12/13 | Link | Rating: 5.0
299. Jim M.
One of the worst stays I've ever had. Checked in to a room that wasn't cleaned properly. There was a dirty towel on the bathroom floor hair everywhere and urine in the toilet. They moved us to a different room different floor it was a night mare because we had three kids and all there stiff to move. We got to the room the carpet was filthy but it was better the pubic hair everywhere. The next morning my 5 year old turned on the light to do her homeschool and the light bulb shattered all over her!! It sounded like a gun shot she was terrified. I called downstairs it took 20 minutes for housekeeping to come up and clean up the glass. We left for the day when we got back there was still pieces of glass on the floor. Called back down stairs talked to Roxanne she was the front desk manager she was the RUDEST women I've ever talked to she was not apologetic at all didn't care about any thing I was saying kept interrupting me. I asked to speak to the hotel manager still haven't. I HIGHLY recomend not to stay there

06/07/14 | Link | Rating: 1.0
300. Rich P.
Nice hotel. Lobby bar is great. Room was very nice too.

23/05/13 | Link | Rating: 4.0
301. Henry J.
A nice clean hotel with a comfortable bed. A solid 3.5. Do not particularly like hotels that charge for WiFi and have high parking charges, the Intercontinential had both! Sorry, but $60+ to park in SF a night is ridiculous.

14/07/13 | Link | Rating: 3.0
302. Sile O.
Stayed here for a week from 20/07 - 27/07 for a work trip. My room was on the 28th Floor. The room was ok size wise but would not be very big for more than one person. The bathroom and shower was good. The view from my room was nice at night-time but faced onto the tenderloin so in daytime the view was a bit direlict.The bed was quite comfortable.

We had President Obama staying here two nights during the week, this entailed quite a lot of security, but the hotel handled this quite well and did not cause much delay or hassle to the other residents.

One gripe i would have is the cost of the wifi in the hotel $14.95 a day is quite steep. A lot of hotels in Europe offer free wifi if not in the room especially in the lobby area.

Would i stay here again. Definately as the location is good, within walking distance of Market Street, Westfield Mall and Union Square.

08/08/12 | Link | Rating: 4.0
303. Stella L.
I was pleasantly surprised with how nice the Intercontinental SF was.  We stayed three nights during our stay in SF and it was most indeed a pleasant and comfortable experience.  Rooms are very clean and spacious.  We were on the top floor which gives it a bit of a private factor since you do need a key to access it.  The view from our room was stunning- overlooking SOMA.  Showers are big with dual heads which is a huge plus.  The concierge and front desk folks are so helpful and courteous to their guests.  You can even book shuttle service to the airport with the hotel which was convenient.  The location is prime being a couple of blocks away from Union Square!! (So much shopping!!!)

We bought the Club Lounge access when booking the hotel and so glad we did.  They serve fresh coffee and tea, breakfast, cheese, small hor doureves, drinks, pastries, etc... It's nice to be able to come in and out as you please, especially if you're in between meals and want something small to nibble on.  They even sent us a bottle of chardonnay and chocolate covered strawberries when we told them we were in town for our third year anniversary!  So sweet of them!!

I would definitely recommend this hotel and will come back!! :)

14/08/12 | Link | Rating: 4.0
304. Louise W.
Excellent lifts.
Best beds ever.
Wolderful bed linnen too.
I'm not trying to be funny.
It's the little things that count.
Everything was perfect ... but the lift service was really outstanding.

29/07/12 | Link | Rating: 4.0
305. Thomas E M.
This is a nice new clean hotel, and we'd stay there again if we were in the area.


Able to walk to the Giants game from here, no need to pay to park again.

Bell service and parking crew were very attentive and quick.

Room was clean and prepared for us when we got it.

We arrived early and they let us check our luggage so that we could go to the day game at ATT park.

The front desk staff was efficient and friendly.  This is not always the case, and it was appreciated.

Parking is around $60 per day, and so it can be expensive.  We did not compare with the neighborhood, and so we don't know how they rank, but this may be worth the effort.

Many restaurants are near by, and so we were able to find a good one (First Crush), enjoy a short walk, and had a good meal.

We had a very nice view of the bay and the Oakland Bay Bridge, also could see the stadium from our window.


08/07/10 | Link | Rating: 4.0
306. Chauffeur Mom S.
I stayed at this hotel with my teenagers and I'd give it a 3.5 stars.

- Great location
- Beautiful hotel/lobby/rooms
- Great restaurant
- Good customer service with everyone incredibly helpful and nice

- We had to wait a long time for our room to be ready and they were supposed to call us.  They never did.
- The hotel is high, but narrow.  This means there were few rooms away from the elevators and ice machines.  I requested a quiet room, but even after a long wait they put us across from the ice machine.  It ended up that it didn't matter.
- They made mistake after mistake with our billing.  We were given comp breakfast vouchers, but they charged us ($106 for 3 breakfast meals).  When I called to check out they said they'd remove the charge, but it appeared on my credit card bill.  I called again and they were going to make me wait until Monday when Accounting was in, but the woman who gave me the comp breakfast was very nice and fixed the problem.
- The bathroom doesn't give much privacy so an issue for a family of if sharing with a business colleague.

12/01/12 | Link | Rating: 4.0
307. Lisa M.
We had an amazing stay here last night.  It's a gorgeous hotel, with super-professional, friendly and attentive staff.  As for rates, we got a very good one, but it totally depends on your timing.  The following weekend the rates were much higher, here and every other hotel in town (avoid conferences if you can, and that may help).

We also had a going-away event in the bistro area, and I would like to make a special shout-out thank you to Erica in Private Dining who not only coordinated everything with me in advance (the event was great), but went out of her way to make us feel welcome when we arrived and checked in.

I would stay here (or eat here) again in a heartbeat.  I've traveled a lot for work and play, and this was a standout.  Great hotel!

09/06/13 | Link | Rating: 5.0
308. Marc C.
Where do I start...my partner and I have been going here for the past nearly 6 years from the time it opened. We became Club Members right off which guarantees you an immediate upgrade upon check in. This is a very contemporary hotel with clean lines, airy spaces, an award winning restaurant, a fantastic bar/meeting area, one of the most professional and friendly concierge and hotel staff I've ever experienced, and the rooms are absolutely beautiful with to die for comfy king beds, beautiful linens and very nicely appointed rooms. Every time we go back the hotel staff remembers us by name and we feel like it is home-away-from-home. The amenities including the spa, indoor pool, and workout gym are top notch. If you're going to San Francisco, be sure to wear some flowers in your hair and have one of the best hotel experiences EVER!!!

22/06/13 | Link | Rating: 5.0
309. Jenn N.

I'll try to remember everything.

The "big ticket" items:

Beautiful lobby, lounge, bar & restaurant.  Stunning architecture.  

42" HD Plasma in a basic guest room.  King sized bed that may have even been more comfy than my Select Comfort.  FRETTE linens.  Ipod dock.  Cordless phone. Multiple usb ports & outlets. Fully computerized, stocked mini bar & snack drawer.  Raised sink, marble floors, mood lighting and lush robes & slippers.  

The 6th floor:

Huge outdoor seating/standing areas with views.  The spa looked peaceful and beautiful; I just didn't have time to utilize it.

A state of the art 2,200 sq ft fitness center that is open 24 hours.  Brand new PreCor treadmills & ellipticals.  Each equipped with its own television and headphone port.  If you forgot your headphones, no problem - they have vacuum sealed sets waiting for your use.  When I stepped on that thing and realized that I could watch the Warrior's game on ESPN, I put in double the workout I planned to.  The nicest weight machines I've ever had the pleasure of using.  Smooth, easy to use, comfortable and effective.  3 different sizes of exercise balls.  A complete set of dumbbells (top of the line) and stretch stations/benches.  I honestly didn't want to leave.

Beautiful indoor pool & spa.

The "smaller" touches.

The soap smelled like fruit loops, in a good way.  The toilet paper felt like silk. Free apples and water bottles in the gym.  A button repair kit and an umbrella - just in case.  A hair dryer with a retractable cord, pull out make-up mirror and a scale.  Wine Spectator magazine, Bazaar Harper magazine, San Francisco in-the-know magazine & San Francisco What to do book. Discreet, computerized "Do not Disturb" or "Make up room" buttons. Your morning newspaper in a cloth bag. Sleek, modern vases on every floor filled with fresh flowers engulfed in water.  They were pretty enough to be pieces of art.  

The staff couldn't have been nicer or more helpful.

A shining 5 stars.

08/04/08 | Link | Rating: 5.0
310. Brian H.
Got a room here on Hotwire for $154/night.  So that's a goog way to start your stay.

The hotel is modern, luxurious, spacious.  Imagine if th W Hotel down the street grew up a little.

Got a corner room with windows on two walls.  Very spacious room.

Great location if you care to be near the Metreon, SF center, Union Square, Moscone Center, Yerba Buena, anything in the SOMA, and of course, Burlington Coat Factory.  If you don't care about such things, then it's a terrible location.

Just wish they didn't throttle the shower head flow...

28/04/12 | Link | Rating: 5.0
311. Mohib Q.
This place is fantastic. As a patron, I experienced a calming feeling from the moment I stepped through the revolving door and through the lobby. The staff always greeted whether I was going in or out, and no matter how many people there may have been occupying the lobby.

I was in a double queen room and found everything to be neat and tidy. I found the pillows to be very plush and comforting. The linens are were almost as good as they could get, and the amenities such as television, coffee maker, and city information were all there neatly laid out and in view for access from all parts of the room. I found this hotel to be managed better than most Hiltons I have visited, and similar to that of a Four Seasons, but not as nice as a Fairmont. The up-scaling is moderate, simple and nice all around. More importantly, it is soothing for those who come here and want nothing more than to unwind and relax. From their spa, to their dining experience, I was truly happy to experience this hotel's service and hospitality. Outside the notion of price for some, I don't think you'll be disappointed.

08/11/10 | Link | Rating: 5.0
312. Stacy J.
I came here to spend a few hours at the spa.  I am disabled and have difficulties walking.  When I pulled into the parking lot, I told them I had difficulties walking and needed either a handicap spot or to be helped with parking.  The valet employee told me that hotel did not have handicaped parking and I would have to park elsewhere, pointing outside of the parking garage.  I finally found a metered spot a few blocks away and it took me over 30 mins to walk to the hotel due to my difficulties walking.   If I had not already prepaid for my spa appt, I would have cancelled the appt. and left.  If you are disabled and want to stay at this hotel, plan on getting no assistance from hotel staff.

As for the spa.  It is small but nice.  There is a steam room, a 13 headed shower and the staff wonders through offering champaign and wine.

20/02/12 | Link | Rating: 2.0
313. Rohit K.
I want to give this hotel a 3.5 star rating, but since I can't do that, I will be giving it a 3 star rating. We stayed here two nights for NYE 2012.

The hotel was fairly easy to find, and it was only a 5 min walk from the BART station on Powell. This hotel is located centrally to everything. Union Square is a stones throw away, and you've got restaurants, grocery stores, liquor stores, etc... within sight the moment you walk out.

Checking in was a breeze, but what ticked me off was the fact that I was informed upon checking in, that they will not be allowing anyone not registered to a room into the hotel past 2AM on NYE. I reserved my room in October, and they couldn't find a way to tell me this at the time of booking or anytime before I checked in? What if a few of my friends wanted to come upstairs for a drink, or a nap?

I walked into the hotel at 4AM on 1/1/12, and as expected, there was a person waiting at the entrance checking to see if I belonged at the hotel, and as luck would have it, I didn't have a key, because I gave my key to a friend who went back to the room couple hours earlier.

But fortunately, the person at the entrance wasn't really checking. I just told him I was staying at the hotel, and he let me right in without a question.

The room was clean, but a bit odd. The bathroom door is a sliding door without a lock on it. Also, the towels were extremely rough on the skin, and a few of them even had holes in them.

All in all, we had a good experience at this hotel, but that's only because we didn't stay in the room much. If I come back to SF, I wouldn't make this hotel my number one choice.

05/01/12 | Link | Rating: 3.0
314. A S.
Fabulous rooms, not all with great views! Trendy lobby and bar, helpful and knowledgeable concierges. Efficient room service.
Located in SOMA, just a short walk to Union Sq to the shops and Powell St Cable car turnaround. Highly recommended.

10/03/11 | Link | Rating: 5.0
315. Matthew V.
If you want to stay in the center of the city this is your place. There's several reasons why I like this hotel. The location, the amenities, quality of service, and the ambiance.

The hotel is located in the heart of the city between the SOMA and Union Square districts of the city. Moscone Center is adjacent to the hotel. There's an abundance of shopping around the area especially on Market where the Westfield Mall is located. the mall has a food court and also has a Bistrol Farms in case you want groceries. All the high end designers have stores all over Union Square. China Town is a 15 minute walk away. Cabs will take you to Fisherman's Wharf for about 10 dollars. Can't beat that! Museums are very close by. SFMOMA is a 5 minute walk.

The rooms I request are using on the higher floors. The last time I checked in the room was on the 28th floor with the view of the city. The views are incredible! The beds are comfortable, bathroom is nice with a large shower, there is a fridge fully stocked with soft drinks, cocktails, spirits, and beer. Also, the room has a Keurig coffee machine with several complimentary k-cups. Flat screen TV is mounted on the wall supporting HD.

The hotel provides complimentary late checkouts at 2pm which is unheard of at most hotels. The concierge is informative and will help with any questions anyone may have. Doormen are always opening doors for people entering and existing.

There is a great bar on the first floor that specializes in Italian style drinks. They have a grappa menu plus have an array of specialty drinks served with grappa. They had a  drink called the Pisco Flower which was off the hook! Pisco is more of a Peruvian so it was cool seeing the bar serving that drink.

Transportation is easy since cabs are usually parked outside the hotel. There is a BART station two blocks away at Powell Street station. The station is accessible from the mall. There's plenty of buses and cable cars on Market which is 2 blocks from the hotel.

Suggestions: Don't park in the city. Parking is expensive in the city. public transportation or walking are the best options. I fly into Oakland and pay 7 dollars to take the BART to the city. Beats paying tolls at the bridges and the 50 dollar a day parking rates.

30/12/11 | Link | Rating: 5.0
316. Nam N.
Just attended a wedding reception of a dear old friend here this past weekend. The InterContinental Hotel was an absolute LOVELY place to celebrate a new chapter in their lives---SWANKY!

- Service.....Dining Staff and Bartenders were absolutely ON TOP OF THEIR GAME! They made everything seamless and extremely fun!
- Decor....Modern, clean lines....did I mention swanky?
- Food....We all know wedding food is hit or miss. However, their Salmon may have been one of the best fish dishes I've had at a wedding--EVER! And the Filet was cooked to perfection. VERY hard to do with a large party of 350+

Off Points:
- At such a nice spot, one would imagine a "door person" would be there to assist with cabs, etc. Truth be told, I saw him inside several times but not assisting ppl, just leaning against the wall.
- The groom needed some assistance with his hotel key at the end of the night. When we went downstairs to the front desk for assistance, they were a bit "uppety" about the whole affair--even when he showed his ID. Not very nice when you throw that much moola at a place.

Overall....If you have a sizable budget, the InterContinental Hotel would be a fabulous place to throw a celebration. And don't forget to invite me :)

25/06/10 | Link | Rating: 4.0
317. Jane D.
This was an unexpectedly great hotel stay for two nights. A month ahead of time, I booked a two night stay for what I thought was going to be the Intercontinental Mark Hopkins. In the interim, after hearing about this new Intercontiental SF that recently opened, I had wished that I stayed there instead. Fortunately, on the day of check-in, I re-examined my itinerary and realized that I was indeed staying at the IC San Francisco.

I had expectations of a nice place, but I was blown away by how nice the hotel was. Super-modern exterior, and excellent front door service. Was given a nice corner room on the 9th floor at check-in. The lobby was beautiful and modern, reminding me of something you would see at the W Hotel.

Upon entering the room, we found a superplush bed, a 37" LCD atop a beautiful dresser, floor to ceiling windows that wrapped around the corner of the room. The bathroom was just a nice, with a quiet, efficient toilet, and a shower/bath with a convex shower curtain-rod.

Like many 4-5* hotels, each room has it's own doorbell(nice touch) and cool lighting decor outside room.

The biggest surprise of our stay actually happened outside of our room the next morning. Turns out we were staying the weekend of the Bay to Breakers marathon, complete with "runners" in costume and many without any sort of costume, if you know what I mean.

25/12/10 | Link | Rating: 4.0
318. Monkey T.
This property is overrated and our experience was awful.
Worst 4 nights in SF in history!

-Noisy thin walls
-Room would rattle every time neighbors on our floor or upstairs shut their door
-Rattling from the air conditioning all night
-Torn Frett linens
-No running hot water in the sink
-RUDE door men
-Slow house keeping service, took 45 mins for some shampoo!

Total bust. Can't believe I convinced my husband to try a different property.

27/09/12 | Link | Rating: 1.0
319. Farrah F.
We were up on the 21st floor and the view's pretty nice up there. The elevator is super-fast, the bathroom's really big, and it's really clean. They were really understanding to all the half/full-marathon runners and let us check in our luggage/stuff in case we couldn't get back by 12 to check out. (How I loved the traffic today. o_o)

Very convenient location (close to Market St). I guess the one and only thing to gripe about would be that if there's already someone else in the room, your key won't work. (At least, in our case, it didn't. :O )

17/10/10 | Link | Rating: 4.0
320. Stephen C.
Superb ... I travel for work and am never home! My stay here was a vacation ...what exceptional service and my goodness, San Fran is magnificent !! Amazing memories I will hold forever !

20/08/13 | Link | Rating: 5.0
321. Sparkle F.
Stayed here back in December 2012. Very clean and comfy. My issues with this hotel were there were no vending machines for soda or water, but you could purchase it out of the room which costs 4x's the amount. Also the parking issue is awful! $60 for overnight parking. It was not a cheap room then to add that on is all bad. BUT we parked in a garage around the corner for $32. Beautiful view for sure...but it is SF so parking is always a pain up there.

21/08/13 | Link | Rating: 3.0
322. Jessica M.
They were perfect as always. From the valet to check in to concierge they offer fantastic service. I highly recommend this hotel to anyone staying in San Francisco. It is also great that they are waliing distance to a ton of shopping and fun activities.

10/07/13 | Link | Rating: 5.0
323. Erika R.
after a long night of roaming mission st, barhopping and munching on bacon wrapped hot dogs, i was delighted to retreat to the InterContinental hotel. bf & i had the king bed junior suite, and it was a corner room. we were stoked that it had a door bell, rather than staff knocking on the door. it was really nice & clean. initially, we had the 12th floor, but after seeing the view from the suite, i immediately asked the operator if we can switch to a higher floor and BAM my wish was granted to the 26th floor we went ;)  the view was so much better than looking at the back wall of 1 building. THE BED WAS SOOOOO COMFORTABLE, i probably fell asleep after laying in it for 5 minutes! since it was a corner room, the large floor to ceiling windows also led to the bathroom, so you can have a view of the city while you're in the bathtub and moon the city when you're done LOL.

btw, parking at the hotel is $52, not including tip.

04/07/12 | Link | Rating: 4.0
324. Nikki C.
LOVE this hotel.  Breathtakingly beautiful, modern decor, friendly staff, & most importantly a fully stocked in-room bar.

The only downside of this hotel is their parking. They offer Valet only at $53/night.  There are other nearby options but if you're anything like me you wear heels all day & night so the shortest possible walk the better.

What I really liked about our room was the bathroom. It was spacious and luxurious. The towels are plush, thick, and soft on your skin.  I'd definitely consider staying at this hotel again on those 'special occasions' when we'd rather not make the drive home to the East Bay.

14/10/10 | Link | Rating: 4.0
325. Sean B.
Gorgeous hotel, convenient location. Reasonable prices for what you get. Definitely the best one I've been in, around here, with the exception of the W which was twice the price.

12/12/10 | Link | Rating: 5.0
326. Tony M.
So, my first visit to the City of San Francisco and with so many choices, I was unsure of where to stay.  I've been to the intercontinental Montalucia in Phoenix and knew it to be a top caliber property and with so many unfamiliar choices, I decided I'd stay here.

The location in the SOMA neighborhood (South Of MArket) couldn't have been better.  It's in a trendy up and coming area with easy access to just about everything you might be interested in from dining to tourist destinations.

There is a Michelin Starred restaurant, LUCE and Bar LUCE off the main lobby serving organic, seasonal, sustainable New American cuisine which I didn't dine at but which was plainly decorated with an attractive if not pricey menu.

All members of the hotel staff I came into contact with we're pleasant and helpful as would be expected in a hotel of this caliber and the rooms were clean and well appointed if a bit on the small size.  (at the best flexible rate of $339/night in most other cities one could expect a room half again as big as this one but I wouldn't expect more in San Francisco.)

The view from the room was AMAZING.  Floor to ceiling windows (though not single panel as in modern Vegas high rise hotels) with panoramic city and bay views from the high floor I was on (25th) ensured my curtains didn't close while I was in residence.

My ONE major complaint and what certainly lowers my rating here (and is a disturbing trend at high end properties) is that despite the premium price, wifi is STILL an additional $15/day.  I can sit in virtually any coffee shop in America and surf the web/email and work for free or for the cost of a beverage for as long as I'd like but to do so at a property I'm already paying a PREMIUM to stay at, I've got to pay an ADDITIONAL fee to get online?  In my mind this is unacceptable and should be rolled into the cost of the room (raise the already high rate to include wifi).

All in all, I would recommend the intercontinental to anyone visiting SF without budget constraints.

13/04/12 | Link | Rating: 3.0
327. John L.
In town for PCBC at Moscone late June 2011.  Usually stay at W or Four Seasons when this show is in town. But this was new and really close to Moscone.  

I hit town late (11:00) and they had apparently given away my lower-floor room, or there was a screwup. Who knows?  But they upgraded me on the spot to a very very nice junior suite.  I did not even ask. No explanation required. Room service was provided in a hurry with no hassle. No drama, staff seems enthusiastic about working there, and any one of them seemed willing to help a guest. Really nice to get this kind of treatment in a major city.  Staff anticipated what I needed each day, and the bar and public areas were comfortable and great for meetings with clients.  Last day, I left my luggage until 5pm to attend meetings.  On the way out, the house man got me the town car service rather than making me wait for the taxi.  The hotel town car to airport was a deal and way more pleasant.

Luce is not bad. It is pretty expensive. They do the room service too. I didn't get the matthewsian tingle up my leg that I thought I'd get from that Michelin star. But, do get the apple cobbler. I'm telling you it's way better than you would think.

One note about the Club:  On my visits, the Club was filled with the usual assortment of dour type-A guests who can afford it, but just cannot seem to enjoy the moment. You see the same type in airline platinum clubs at major airports. Or if you've ever spent time at Big Canyon or Riviera, you know the type.  Angry, old, bitchy, probably wear pink pants on the golf course.  And that 's just the men.  I can't for the life of me understand why they bother to spend the money it takes to be at better hotels.  They consume like there's no tomorrow, but they never seem happy.  Alas. I shall enjoy it for them. Life is too fucking short.

Brief notes and asides about the gym, pool and spa: Gym nice, not heavily used, really nice equipment.  Very clean. The pool and spa are in a separate room next to the gym at the end of a long hallway on the sixth floor. The pool/spa room has no furniture, and it is not particularly conducive to enjoyment by multiple groups, as the times we tried to use it one or another group of forty-ish "girls" occupied the largish spa, and through nonverbal communication conveyed that they intended to occupy the Entire.5000.Square.Foot.Pool.Spa.Space. So fie on them. I do hope their yeast infections clear up. Sometime in 2013.

Obviously, the clientele is not the fault of the Intercontinental. On balance, the shittiness of some customers is a very small matter, and I would recommend this property to anyone who needs to be SOMA.

07/07/11 | Link | Rating: 4.0
328. Andrew A.
Beautiful hotel. Amazing standard rooms with a wonderful view. A very spacious bathroom, but there isn't a lock on the sliding doors. I'm just going to assume the majority of you all will room with better friends than I do so that shouldn't be too big of a problem.

Biggest complaint is the lack of parking. The valet is $60 which I think is steep considering how much you're already paying for a night. I'd also expect WiFi to be complementary instead of the $14.99 fee.

Overall, the establishment is gorgeous inside and out. Extremely comfortable place to spend the night.

(Warning: $8 for that bottle of Fiji Water. Keep out of sight from dry-heaving drunks who will take a sip and nothing more)

29/05/12 | Link | Rating: 4.0
329. Daniella C.
Such a GORGEOUS hotel!! Very close to the where all the clubs are at, in the SOMA area!  It had a really cute bar downstairs to hit up before going out.

We got such a great deal on this hotel, thanks to Priceline! Thank you! :) We bid on name your own price for a 4 or 5 star hotel and got this at such an awesome price! We couldn't have been any happier!

04/08/12 | Link | Rating: 5.0
330. Lorrie M.
It's interesting that my first experiences with InterContinentals were overseas and I always had this impression that they were high class overseas hotels. It was a nice surprise to find the InterContinental in San Francisco because I knew I could expect a high class experience so similar to what I had been in in other countries.

One shocker about this place was getting a $50 over night parking bill on my check out. Oh my gosh?????

If I had known, I probably would have tried to park elsewhere. I've been used to getting $26-30 parking bills, even once $35 in San Francisco, but $50?!

No thanks. You're already paying an arm and a leg for the hotel, but this adds another leg!

20/02/11 | Link | Rating: 4.0
331. Janet G.
This is our second time staying at this hotel.  Our first experience was awesome!  Our second experience was booking through groupon.  We were friends and requested to be on the same floor.  The hotel upgraded us with no additional cost because one of our friends had booked directly through the hotel website and were in a nicer room (same cost we got on groupon).   Location is fantastic, close to union square, cable cars, shopping, restuarants, etc.  Looking forward to staying there again!

02/04/14 | Link | Rating: 5.0
332. Mike C.
Delightful, clean, caring, and chic are adjectives I would use to describe the InterContinental. All the employees I encountered were very friendly and sweet. The room was top notch with very comfy beds and an amazing view of bay. The bathroom was surprisingly spacious and modern. I liked the sliding silhouette door. One major pro was the close approximation to Powell Street shopping. There was a huge three story Zara within blocks of our hotel. And saw a sign for Uniqlo opening this fall!

However, there are some gripes I have to unload: $60 valet parking. They don't have a damn self-parking structure, so we had to park a block away at the 5th and Mission garage that charged $38. Second, the refrigerator with mini bottles of beverages is very sensitive. Just moving them slightly cost us $22. UGH. That took a bite out of my shopping budget. Whatever. Finally, they charge $14.95 for Wi-Fi per day. Luckily, I wasn't on a business trip and Wi-Fi was not a necessity. On the third floor, I heard they have a business center in case you need to get work done. So that's cool. If it wasn't for those outrageous charges, this would be a five star review. So, I'm being an asshole and deducting one star. Overall, I would gladly stay here again but next time, I'm staying away from that sneaky fridge.

14/06/12 | Link | Rating: 4.0
333. Carrie S.
I liked this hotel because of the location, the gym, and the amenities.  The spa is great.

The key to really enjoying the Intercontinental is to be an Ambassador.  You pay for this, but if you travel a lot like me, the free internet, fruit and water in the room, free upgrades, and free movie are a definitely perk.  And, you get a free night a year at any Intercontinental.  

My room was great, with a beautiful view and a roomy bathroom.  I had a nice fluffy robe, a corner room that was very quiet, and everything was clean and very tidy. I would definitely stay in again (it is close to the BART too, makes for easy transport to and from the airport at a reasonable price).

12/05/11 | Link | Rating: 4.0
334. Rudy R.
The staff here is incredible! They actually really care. The rooms were fantastic and the location was perfect. I will only stay here whenever I'm in the area.

07/10/13 | Link | Rating: 5.0
335. The Truth V.
Home sweet home....

We visited my hometown to celebrate my birthday. The misses and I ended up staying at the Intercontinental in San Francisco. What can I say if yelp allowed me to give more than 5 starts this place would definitely have 10 starts. Treated me like the Ambassador that I am for all Intercontinental hotels and resorts through out the world.

23/02/13 | Link | Rating: 5.0
336. Brian L.
Staff is nice at the club intercontinental.  Everyone including Joyce, Justin, and everyone else I missed was very nice and friendly.  I stayed at the presidential suite which is a 2 story room.  I loved it had a 270 degree view of San Francisco.  Starting on my left was At&t Park and on my right ended with Union Square.  It does get hot in that room because there are so many windows, but the amenities do make up for it.  I did like have balconies on both sides of my room.  The TV in the master suite bathrooms were nice.  One in each bathroom.  I loved the concept of watching the news while taking a shower.  Definitely a night I will never forget.

03/12/12 | Link | Rating: 5.0
337. Serena C.
Gorgeous hotel but I have to say the front desk people were not so nice. My bF and I entered through the main doors as we were running a tad late to a wedding but weddings never start on time! I asked the front desk folks where the grand ball room was and the girl who answered had to look in order to answer me. Does it move around...the grand ball room that is? Lol, anyways the front desk folks were goofing around when we entered which I thought was inappropriate. Other than that, like I said in the beginning...GORGEOUS hotel.

10/09/12 | Link | Rating: 4.0
338. Manda Bear B.
*********************** REVIEW 439 ************************

           My parents and I have stayed here countless times, I got plenty of photos left from my old Yelp account (Manda Bear). We stayed when the hotel was only 1 week young back in 2008 when it first opened, then Mother's Day & Father's Day year & year after. This time was Dad's BDAY weekend. We came back again.

           The design is modern, far edgier than it's Mark Hopkins sister hotel in Nob Hill. Although modern and edgy were obvious, the management wanted to know what modern traveler wanted in the hotel room, so the hotel was built with business traveler in mind, not for the high end luxury neighbor hotel as the St. Regis or Four Seasons nearby!

           The tropical blue-glass monolith outside reminds me of some hotel in Miami rather than San Francisco. Walking through the lobby with a such high ceiling, and spacious, but the furniture are rather plain and lack of character for what I would expected. Although it's still a beautiful landmark in San Francisco!

The room offers such:

- Room is spacious, down town view,
- Frette linens (awesome),
- Full snack bar in-room,
- 42" TV,
- Czech Republic toiletries,
- In-door swimming pool & jacuzzi,
- Decent work out room,
- I-Spa service downstair
- Luce - 1 Michelin resto is also here,
- Wine Spectator, Bazaar Harper , San Francisco in-the-know magazines & SF Chronicles.

         It was great to see Dorian, the nice bellman greeted me by my last name; the front desk Kae always has a brightest smile. I got to credit to the old GM Mr. Koehler for a great team. After 3 years opened, the service as smooth as it could be, the employees still here after 3 years, that says a lot about the management team!

         InterContinetal SF also got honored with LEED EBOM (Leadership in Energy and Environmental Design for Existing Buildings: Operations & Maintenance). I met the GM when it first opened and I can see why it takes a good management team for guests to comeback year after year.

          My folks love their "1 button" service here. From the bellmen to the check-in process, wonderful as we were here the first time. I was amazed with a welcomed gift from the Guest Service Manager to the room, Evian bottle, nuts, dried fruits, and fresh fruits as I like!  1 of the many reasons why my parents love to come back here!

21/02/11 | Link | Rating: 5.0
339. Derek N.
From awhile back, I had attended this MASSIVE medical convention at the Moscone Center and stayed at this IC hotel. There was a lot of international physicians/surgeons who attended that convention, and the number was over 10,000+. BTW, the ones from Spain and Japan, imho, were the friendliest and most fun to chat with. So...my stay here was quite enjoyable. The hotel has a grand design, and is very modern with it's furnishings and decor. The hotel staff was very friendly and not snobbish (hehe). Plus, the views were stunning from my room. I didn't eat at the hotel, so no opinions here. The valet parking can be quite pricey, so I opted towards parking the vehicle myself at the 5th and Mission Lot. There is a shortcut from the back of the hotel to the lot. Overall, great stay.

29/04/13 | Link | Rating: 4.0
340. Philip G.
I used to love this place. I have been staying there for the same annual conference every December since it opened. In the beginning everything was top-notch, but by the 3rd stay things had started to change. The service was almost always exceptional, and the staff was always helpful. I have seen the same staff there for several years; some of them are still very dedicated, others not so much (more on that in a bit).

I should have began looking for another hotel for my annual trip when I noticed after my 3rd stay there that I wasn't getting Priority Club points. I called to find out what was going on. I was rather snobbishly informed that I hadn't paid full price for my room. I explained that I paid a conference rate because I was required to. I also pointed out that I had (and still do each year) over 25+ choices for hotels during this conference, and I always chose the Intercontinental -- and by far they were never the least expensive hotel. So my reward was, in effect, "Well, too bad."

Things started off shaky. When checking in I assumed they saw my online request of a room on a higher floor, away from the elevators, and a king bed. I got none of those. I remembered to ask about that when I was handed my room key, but I was told, "There are none of those rooms available now." Would it have hurt to tell me this before checking me in? I could have waited for one, but the clerk appeared to be in a hurry.

So I get to my room and find it a "double." I say it that way because it's not 2 queen beds, and they're not 2 full beds. They're somewhere in between. When laying in the middle of the bed I could spread my arms and both my forearms and hands were over the edge of both sides of the bed. Additionally the bed I slept in felt as if on one half of it there was a plank of wood underneath the mattress. The side was even slightly raised, so much so that when I rolled over off of that half of the bed one time, I almost fell off the bed. Sure I could have slept on the other bed, but if I can't have a king I prefer to sleep on the bed closest to the window. Additionally the linens on the bed were worn. The bedskirt had a tear in it, and the duvet cover had holes in it -- right there on top of the bed.

Oh well. I wasn't going to haul my luggage back downstairs, check out, and wait. I was only 2 rooms away from the elevators, though. Surprisingly enough, that didn't cause any noise issue. What did, however, was the housekeeping storage room across the hall. I didn't need to set my alarm because every morning around 7:30 or so, when the housekeeping staff started their rounds, all I heard was that door slamming every 5 minutes. Bam! Bam! Bam! No cares at all for anyone who may have still been sleeping on the floor. Ridiculous.

So the lack of sleep had me grouchy during the week. One evening I came back after the conference, and I asked about one of the hotel's Town Cars. They have several available that they say hotel guests can use from 6-8pm to go to places "a reasonable distance" from the hotel. They never explain what that distance is. In fact one year they told me and a co-worker that our requested location wasn't far enough! This time I asked about taking a car down to somewhere near the Embarcadero -- too far to walk. The bellman told me the cars were only available between 6 and 8 pm. I said yes I know; it was 6:15pm. He told me one wasn't available. Apparently he has selective blindness, as I pointed out there were 3 cars sitting outside. He said he "didn't think" they were available. I was so angry at his snobbery. I left, obviously annoyed, and then another hotel rep, possibly a manager, asked what was wrong. I was so angry I just blew by him and told him I had had it with this place.

So I finished my stay, and when I went to check out, more of the same. The individual who helped me was someone who I had seen there every year. He asked, "Did you enjoy your stay?" I answered, "No, I did not." He acted like he didn't hear me. Or if he did he didn't care. It was a fitting end to my stay.

Oh, but insult was added to injury just one last time. I have always used one of the house cars to take me to the airport, and it has always been a flat fee of $50. The bellman confirmed this fee for me again. Imagine my surprise when I got to the airport, and A) the grouchy driver asked, when I presented my credit card, if I had cash instead, and B) he told me the fee was $69! That's almost 40% more than what I was told! But did I expect anything less than wrong information? No, I guess I should have known it would happen after this stay.

I called the Marriott Marquis -- as close to the Convention Center as the Intercontinental -- and they do reward you with points when you stay there -- no matter what you pay. My students and staff who stayed there said the service was exemplary. I'll be staying there from now on, and I will be telling my other students and staff to do the same.  I can no longer recommend this hotel.

20/12/13 | Link | Rating: 1.0
341. Gina Y.
A good friend had their wedding here. I enjoyed the Grand Ballroom. The staff moved swiftly after the wedding ceremony was over. They were moving the tables and chairs quickly.

The bartenders were nice. I asked the staff to borrow a pen. He was a gentleman as well.

The buffet was nice. The servers were helpful and moved around to assist the people.

28/09/12 | Link | Rating: 3.0
342. Randi B.
Stayed here two nights with a friend. Very pretty hotel, liked the staff, convenient location to get to the Bart station.

The room was fine, nothing extravagant, but not a crappy room either. The beds were super comfy, loved the pillows.

The bathroom was alright. I didn't care for the sliding door, I just didn't feel it provided as much privacy as a normal door. I also was bummed that there was no bathtub.

The bar downstairs is nice and had yummy cocktails. The restaurant, which we ate breakfast at, was just okay.

16/05/11 | Link | Rating: 3.0
343. Gabriella H.
Great gem in the city... I love this hotel and highly recommend it for anyone coming in to work in st. The only problem is that navigating your car in and out of this place can be dicey...they do have great hotel packages that include breakfast to save some $$$. Don't overlook this hotel! It may not have the ritz or the st Regis name brand but can certainly deliver in service and modern decor.

18/10/13 | Link | Rating: 4.0
344. Cynthia C.
Hint: Currently the 4 1/2 star BLIND option on Hotwire.

Luxury on all levels, esp. ours, the 28th:
-Frette bedding & robes
-Toiletries were alright, the Euro brand, Floris
-Service that waits on your hand and foot
-Floor to ceiling windows
-An umbrella to use during the stay
-Two shower nozzles & extended shower square footage
-Large roomy bathroom
-LG flat screen tv
-Mags Galore: Wine Spectator, 944, Details & Harper's Bazaar
-24 hr gym, slim free weight options, free granny smiths

Green factor: adorable recycle wastebaskets in each room!!!

$49 Valet is RIDICULOUS, but I'd stay here again in a heartbeat.

13/05/09 | Link | Rating: 5.0
345. Chris R.
This hotel is not located at a semi-ghetto part of downtown SF.  However, once you get inside the hotel, it does not disappoint.  Beautiful and large rooms.  Very clean and nice bathroom.  My daughter and I played tourists one year and took BART to Frisco and stay one night here.  We were very pleased with the service.  Highly recommended if you don't mind walkiing 3 blocks to where all the actions are.

10/10/13 | Link | Rating: 4.0
346. Tiffany T.
A truly great hotel for comfort and services. Concierges were able to have a car service for our use during our short stay in the city. I took away stars for the lack of flavorful food. This place boasts LUCE as their main restaurant and we dined with them for lunch. No wow factor, simple lunch fare ranging from salads to sandwiches.  However, we did order room service this evening and the steak, whether from Luce or a house kitchen was TERRIBLE. Poor cut of meat, no flavor, and greasy. All words you do not wish to describe a dinner at a hotel of this stature.  We did enjoy the intercontinental Club lounge as we were staying on a club floor and the service there was excellent.

26/10/13 | Link | Rating: 3.0
347. Alaina B.
The actual hotel is nice enough, but forgettable. The service is why I am writing this review. From the moment I walked in, it was far below average. Every person was rude and unresponsive from the reception to the concierge to the valet. It takes thirty minutes to get a car from valet (plus the don't answer the phoneand the hotel cannot seem to get cabs. There were many furious guests trying to get to the airport. Do yourself a favor and stay at the
W down the street: better service, way cooler rooms, better bar, and food.

12/08/12 | Link | Rating: 1.0
348. Melrose Z.
Stayed here for Pride. Snatched a great deal off Travelzoo. Was upgraded automatically during check-in at 10 pm on a Friday night. Room was spotless; bathrooms with separate shower & tub were excellent. Quick elevators. Always found free metered parking across the street. 5 min. walk to the trains & major mall. Hotel bill was accurate and checking out on the TV took 2.5 min. Will def. stay here again!

13/04/13 | Link | Rating: 5.0
349. Allison R.
I had a really wonderful stay at this hotel while in the city for a conference. If you're attending an event at the Moscone center than this place is such an easy place to stay - great location! It is a bit pricey but they had everything you could think of (umbrella in each room, etc)

The room was very modern and overall the hotel was immaculately clean. They had a great lobby with comfy couches and chairs that were perfect for meeting up with friends before heading out. Check-out was a breeze and I appreciated that the bellman held my luggage while I hit the town before my red-eye flight, it was nice to have that taken care of easily!

I would definitely stay here again if I were attending another conference in SF!

12/11/12 | Link | Rating: 4.0
350. Ben C.
Great clean new hotel south of market and easily accessible to public transportation and freeways.   The staff is always friendly and accommodating and strive to resolve any issues quickly.  As an elite member of this chain I have always received a room upgrade and extra amenities.

06/06/14 | Link | Rating: 5.0
351. Gaucho N.
Without a doubt the most overrated Hotel in SF. To be honest I'm not sure how they stay in business with their ridiculously expensive rates and their staff's incompetence. I ordered a couple beers for my girlfriend and I at 2am or so and I received a call about an hour later saying they couldn't serve beer under a "'new California state law" - clearly a
baloney  response to their horrible service or just a clear slap in the face to their guests. Anyways. The rooms are tiny and service is horrible. Their rates are unbelievably high for such horrible accommodations and the staff is overall rude. No bar in the lobby or anything remotely entertaining. One of the worst hotels I've ever had the displeasure
of staying at. The rooms are so small the tv can't even face the bed and their location in SF is near nothing worth going to. If you need a bed on the outskirts of SF for 450 dollars a night, horrible service, horrible people, no entertainment and tiny rooms.. You found your dream hotel. Losers..

25/08/13 | Link | Rating: 1.0
352. Alexendar J.
Worst security guard and people at the lobby. Don't stay in this hotel. They are inconsiderate and untrained. There are other hotels around; you might be better off by not staying here.

09/03/14 | Link | Rating: 1.0
353. Jerry P.
Really a great hotel!  The rooms are large with modern styling. The bathrooms have both a shower and bathtub, and the floor to ceiling windows offer great views.
We had the Club access (sixth floor), and it was great.  There's a good selection of pastries with eggs and oatmeal, if you feel like a full meal.
In the evening the Club Room has snacks and a full bar.  We loved this place.
    Room service was good, and the laundry service was prompt also.
Negatives:  If you are not on a corporate account, this hotel can really stress your budget.  Look for reduced rates, and remember that this hotel is a once a year spurge.

20/10/12 | Link | Rating: 4.0
354. Vanessa P.
Gorgeous rooms, top notch service and the friendliest staff around!

When arriving, we were greeted by a man who was wrangling all the cars into their small check in area.  He was very friendly and was quick to answer any questions we had.  He helped unload our car and assisted us into the hotel.  When checking in, Marisol was quick and efficient and even upgraded us to a deluxe room at the end of the hall free of charge! The bellman who brought the bags up to our room, unloaded the cart and even put my bag on the stand.

The room was absolutely gorgeous! Perfectly made bed, amazing view and decor that was to die for! Definitely 5 star service!

Upon checking out, the staff was more than accomodating with the helping of loading bags, retrieving our car from valet and directions if needed! Because we had to wait for them to pull up with our car, my boyfriend and I struck up a conversation with the gentleman who was directing cars  and found out that he was going on vacation to the same place my mother was from in the Philippines! He gave us lots of tips and money saving ideas if we were to ever go to the Philippines!

All around wonderful service from the initial point of contact to the time we left!

06/02/12 | Link | Rating: 5.0
355. Normando M.
Convenient location, one block from Moscone.  Nice big room.  Great view from my room.  Michelin star restaurant at first floor.  Overnight valet parking only, extra, $$.  Internet access extra.  Overall, enjoyed my stay.

02/06/14 | Link | Rating: 4.0
356. Steph S.
I've been here twice, both for their Spa and for a hotel stay.

Their spa is INCREDIBLE. The ladies who work there are SO nice and the service is ever so friendly. Not to mention the facials here are to die for. Girls, this spa is a must-go-to!

As for their rooms, maybe we got a smaller one, BUT the size was a bit disappointing. Not to mention that the TV was really not all that great and the remote really didn't work. Also, we had people come and check our rooms three times ... within a span of about 30 minutes. Come on, really? No communication? (Interestingly enough, when we were checking out some guy was yelling at the manager for this exact problem..)

Overall, I can't really rate this hotel less than 4. Very modern looking, nice air conditioning system (at high floors, this is a must), and a comfy bed.

This hotel is in a PRIME location so it's near shopping, restaurants, and the pier. All in walking distance too! BUT that comes with a price ... literally. This hotel is NOT cheap and parking ... is nonexistent. Valet is $60 for overnight ... REALLY?

BUT, as much as I'm being whiny about things, it's a pretty good hotel and really good customer service at the lobby. PLUS, it's clean and new and in the heart of SF. I'd come here again, but perhaps I'd look for deals and bigger rooms.

13/01/12 | Link | Rating: 4.0
357. Fayla J.
A BEAUTIFUL hotel!! My uncle treated my aunt and me to a night in the city for our birthday celebrations in Sept and Oct. We stayed Oct 13th to the 14th I believe. We went to a bar that night that I don't remember the name of but was in that area.

ANYWHO! When we drove up, we saw the valet was about $50  so we went across the street to park in the parking structure (was about $30 for 24 hours, a much better rate!). The parking structure was behind the hotel but we had to walk all the way around to get to the hotel..about a 5-7 min walk. When we checked in, the front desk employees was very friendly and the hotel was beautiful!

We got to our room and we were in paradise! I've stayed at some nice hotels before but this definitely was in my top 3! We ordered room service; 2 chicken Caesar salads and a side of fries. The food was amazing! One of the best Caesar I've had (Lightening in the Fin. District is the best ;)) The fries were fresh and hot when arrived to our room and seasoned to perfection! Even though the main event for the night was to party, we almost stayed in LOL! The beds were so comfy and I didn't want to get out the shower while getting ready for the night!

I'd DEFINITELY stay here again no doubt! Pricey (I think my uncle paid 400 for the night, yikes!) but worth it! I just signed up for their email newsletter and to get offers from them! I need to get back there ASAP!!

05/12/12 | Link | Rating: 5.0
358. damien w.
make sure that if you get a deluxe room, they dont put you in a regular room and tell you it was a deluxe room. According to our booking we had a deluxe room for $229.00 which their own website describes as being on floors 25-30.  We stayed on the 10th floor. when i called about it, I was told that I declined the deluxe room upon check-in. whaaaaa?

other than that the hotel is ok. the gym is nice but the rooms are quite small. there were no robes, & valet parking was incredibly slow and expensive.

would of given the hotel a better rating had we not been treated like crap.

17/01/13 | Link | Rating: 1.0
359. S R.
No question that this is one of the nicest hotels in SF.

It helps that it's one of the few relatively new hotels, completed and opened in 2008 - the only hotel of this size and prestige level built in SF in a LONG time.

The only strike against it is that its location is a little less than ideal. Not terrible, but not the kind of block where you see hordes of happy tourists shuffling by like you do at the St. Francis. Go south or west and things get sketchy quickly. But it's an underrated location, just a block away from Bloomingdale's, the new Metreon, and the rapidly expanding southern edge of the Union Square area.

Other than that, it's a beautiful, modern facility with great service and I thoroughly enjoyed my recent stay here.

09/12/12 | Link | Rating: 5.0
360. Kristie C.
Loved the view that we had, the only thing is that the check-in and check-out was meh.

Parking is way cheaper in the 5th-6th mission public parking lot. For 12-24 hours, only $32. At the hotel? ~$60, "in-and-out" parking is what they kept harping on, but doubt it's worth it.

Fruit plate and sorbet from in-room service was delectable, but the breakfast wasn't superb. Would probably go elsewhere for breakfast next time.

04/01/11 | Link | Rating: 4.0
361. Frank C.
We spent a night in the city to celebrate my wifes birthday. We did arrive early but was told the room would be ready for early check in prior to 3 pm. It wasn't in fact it was ready just after 3pm. I went to the bar to grab a late lunch. Ordered a chicken sandwich and apparently this requires 30 minutes to prepare. Not worth the wait and had a difficult time figuring out why this very bland sandwich would take so long to prepare.
When I was finally able to check in our luggage wasn't in the room so I called the front desk and they informed me that they'll be there in a couple minutes...after 20 minutes I didn't hear or see anyone so I called again. Overall it took 35-40 minutes for them to get delivered.
Getting your car from the valet can take 20-30 minutes as well so make sure you call in advance.
On the positive, the suites are nice and spacious. The beds are big and comfortable. The fitness room has nice equipment and a very cool stationary bike.

There is a consistent theme at this hotel, long waits. If you have nothing but time to kill then you might enjoy your experience more than we did but if you have limited amount of time, you might want to look at a more efficient hotel.

30/11/12 | Link | Rating: 2.0
362. Chris C.
This is one of the best hotels I've stayed at in San Francisco.  The location can't be beat.  The hotel is next door to the Moscone Center with shopping across the street.  Union Square is a 5-10 minute walk tops.  

The rooms are beautiful with large windows and great views.  The hotel has a modern feel to it.  Think W hotel but more business like.  

They also provide complimentary towncar service within a 1-2 mile radius.  This would have been nice to know up front instead at the end of my trip.

20/03/12 | Link | Rating: 4.0
363. Sanjay W.
This is one of my all time favorite hotels.  I know it may sound absurd, but one reason I look forward to visiting SF is to stay here!  The hotel staff is great, friendly and super competent.  The lobby and bar area are modern and elegant.  Despite the number of floor and rooms you never seem to wait for the elevator. The bar 888 is actually very attractive and a very pleasant place to have a drink solo if you are on say a business trip with time to kill or if you are having a friend join you.  Even my friend from SF who met me there was favorably impressed and is now happy to meet me at that bar for a drink.  In a city with great bars that is something.  Bar staff are also very friendly.

I have stayed in two different rooms with king beds, one of which was relatively small and once I was upgraded to a larger room which was large and had a great little seating area right by the window.  The smaller room while modern and nicely furnished would have been unremarkable for a hotel of this quality, but the floor to  ceiling windows made even the smaller room stand out.

The location is a mixed bag.  On the one hand it is great because if you fly into SFO it is easy to take the train to the Powell Bart and just walk to the Intercontinental.  It is also very close to Union Square and everything is accessible.  On the other hand there are some sketchy people (this is SF after all) on the streets as you walk from the hotel to the Union Square/Westfield direction.

The hotel can be expensive.  However, rates are super variable.  If you are a fan of the hotel like I am and the timing of your trip to SF is flexible you can find good rates.  If it is a busy weekend the rates can be insane, but  other weekend the rates are very competitive with other nice hotels in the area.

So is there any weak point?  Yes unfortunately there is.  The hotel could do with another restaurant.  Currently the only restaurant is the Michelin starred Luce which is a serious and seriously expensive meal.   You can get pretty good food at the bar, but it would be nice to have another sit down restaurant in the place, maybe something Asian, which is not as fancy as Luce.  I know it is SF and there are a million places to eat but sometimes when you arrive late it would be nice to have a more reasonable sit down alternative to Luce.

My one observation regarding the restaurant situation, notwithstanding, I love this place.  Next time I will try the spa and let you know how that is.

20/05/13 | Link | Rating: 5.0
364. Kaitlyn M.
I love this hotel! I recommend the InterContinental to everyone who is going to San Fran. My husband and I stay here every time we go. The rooms are amazing with floor to ceiling windows, fluffy down beds, walk in showers, and big rooms. The first time we stayed here, we stayed 5 nights and it was very enjoyable.

I have heard several complaints on Yelp about their customer service. It's sad to hear that since I love this place so much. I've only had a good experience with the staff. We booked a room for Valentine's Day and the morning of our reservation, just before we were leaving, I got really sick. My husband called the hotel immediately to see if we could reschedule expecting to be out the $300 for our room on such short notice. To our surprise, they were very helpful and let us rebook for my vacation in June at the same rate and did not charge us anything additional! We were so thankful. The hotel did not have to do this since their cancellation policy is very clear on their website.

I will continue to stay here every time we go to San Francisco.

05/07/13 | Link | Rating: 5.0
365. Jen J.
Overall: I love this hotel.

Location: Less than 5 minute walk to convention center. 15 minute walk to Union Square.

Service: 2 thumbs up to the IC team. Everyone is very nice & helpful.

Rooms: Very comfortable, spacious, clean and nicely decorated. WiFi is an extra $15 daily charge (my only complaint, this should be standard for a top business location hotel.)

Valet: Easy! No stress. Valet is an extra charge, it's between $50-60 a night.

Cleanliness: 2 thumbs up.

Value: This is my SF hotel of choice. I've stayed many times, sometimes the price is outrageous but usually it's a fair amount for a great place.

01/01/13 | Link | Rating: 5.0
366. Jennifer N.
It may be overpriced, and they may charge you for extras ($14 a day for Internet?!) but you will forgive them if you, like us, have a corner room on the 26th floor with an incredible view and an unbelievably comfortable bed. We were tempted to never leave the room. This felt luxurious and relaxing, and after the Waterfront Hotel (see previous review) in Oakland, we needed it.

09/11/12 | Link | Rating: 4.0
367. Leana L.
I came here for a MBA fair/conference. The hotel staff was nice in directing me promptly on where to go for the fair. The lobby is gorgeous and the bar is nicely decorated. This is definitely a business hotel, as most of the guests were in suits. The ballrooms on the 5th floor that were utilized for the fair were nicely appointed and suited the occassion.

08/02/13 | Link | Rating: 4.0
368. Katrina T.
Had a fantabulous stay here this past weekend! This place was too amazing.
My cousin was staying at this hotel and I got to spend a night here and WOW.
The place itself is gorgeous! I felt like I was livin the LUXURIOUS life, even though it was only 1 night!

The interior is just as pretty as the exterior of the hotel. The room was really spacious with a ginormous bed! SO COMFORTABLE. I could wallow around the bed and just hide under the soft, cuddly bedsheets! Love, love it! The room had chocolate, water, and cups for wine or champagne. The tv was flat screen. Everything about the room was so modern and chic.

The hotel is in a great location! Parking can get crazy in the city, but you do have options! Either you valet your car for $52 a night or park on 5th & Mission and pay $2 an hour (ends up being much cheaper and the walk is less than 5 minutes). The hotel is in a great location. It is near the Moscone Center, Union Square, Metreon...basically all the areas that are highly populated with people especially tourists.

08/05/12 | Link | Rating: 5.0
369. Linda B.
I had a wonderful experience during the 4th of July! Fireworks was booming and the view was awesome!!!
Are room wasn't available and they try to offer us another room.. So we decided to wait. The wait was worth it because this was the originally our room it just wasn't ready :(
I can say I enjoy the night life in San Francisco but all I wanted was to enjoy our room and the view was beautiful... Especially at night.. So romantic.. The shower so relaxing...
After we check out, valet was happy to keep our car park in the garage so take advantage of the parking garage because around the corner is shopping central! Enjoy your stay cause it was a memorable momment :)

23/01/12 | Link | Rating: 4.0
370. John R.
I'm on night 4 of a 6 night stay, and if I were coming back to SF this would be my "go to" hotel.  The staff has been great, the room is very nice, and honestly I've had no complaints.  

The neighborhood is kind of ghetto (ok, whatever) but you're also right by the convention center, a Target, Market Street, and easy access to MUNI.

A highlight was the room service.  Cheaper than eating in the bar, and the portions were about twice the size (and actually better food).  I wish I would have figured that out earlier.

I'll be back.

17/06/13 | Link | Rating: 4.0
371. Kim C.
If the rooms weren't so expensive, I'd probably give a 3.5. Given the cost, the hotel was definitely a bit disappointing/overpriced.


-Gorgeous lobby/bar area

-Quick/ample elevators, no long wait times

-Very friendly/accommodating staff - for example, I have a down allergy, and they were able to quickly replace the pillows/comforters with some alternate blankets and such

-Large bathroom **(with caveat below)

-Half a block from Moscone, so it really is perfect if you need to run back and forth to a conference

-5-10 min walk from muni/bart (but not super near the station, so this could potentially be considered a 'bad')

-24 hour room service and a pretty big selection (which I appreciated given the other hotels i've stayed at in SF don't have as many options)

-Full cable/TV channels with a big TV

-Somewhat better at noise reduction than other hotels I've been to (thicker than paper walls at least), but it's still very easy to get woken up by people or things in the hallway.  


-$$$$ - $399/weekend rate is just insane for the overall package. Read every statement below this with "considering the cost" appended at the end

-Really small rooms

-Totally ridiculous bathroom door design (a giant, heavy, hard to slide sliding door that serves zero function (including blocking noise) except to look pretty I guess?

-As someone else mentioned, the shower is great but it does indeed go crazy with splashing water everywhere - your floor will be quite wet even if you just reach in to turn it on and then quickly close the door while waiting for the water to heat. Seems like another 'pretty regardless of function' decision.

-A weight-triggered mini fridge that charges you if anything moves out of place. The problem being if you want to put leftovers or any food in there, you're limited to a small 7ish inch cube of space that fits almost nothing (and definitely not a box from a restaurant)

-If you have a room bordering the elevators you'll hear faint high pitched whirring sounds (and the door opening chime) pretty much constantly throughout the day/night

-As with most fancy hotels, the more $$ it is, the more you get charged for services that should be included given the $$. Case in point, $15/day internet

18/05/13 | Link | Rating: 3.0
372. W H.
In the city, this is one of my favorite spots to stay. The location is awesome in terms of getting to restaurants or the ball game. The room quality is great and always super clean. The views up top are pretty nice as well when you get a clear day in the city. They even left us a "surprise" bday treat for my girl friend which I thought was extremely thoughtful and a great touch I didn't expect from a corporate hotel. The only thing that's an issue is getting a cab which can sometimes take a while, but that's probably more of an SF thing and not so much the hotel.

21/08/14 | Link | Rating: 5.0
373. Siv L.
Stayed here for a few nights and had a wonderful experience. Great friendly staff -- very helpful from the concierge to the valet. I was greeted with a bar of chocolate, voucher for complimentary Continental breakfast at Luce, and discount to the spa for a massage or mani/pedi.

Room was spacious. Maid service was soooo friendly! Parking was convenient (expensive at $52 + taxes/night but that's expected for the location). Gym was nice, with water cooler, towels, and fruit. There was an outdoor deck on the same floor.

Great place to stay. Great bar and restaurant. Great lobby area. Highly highly recommend.

25/06/12 | Link | Rating: 4.0
374. Jacob H.
I stay at this hotel since my work conference is hosted inside the hotel. The staff was really nice and the rooms were very clean. The elevators were really quick (unless there was a mob of people waiting to use it.. which happened while I was there) and having a conference inside this hotel was good. I think one of the good things about this place is that wifi is really easy to get access to no matter where. The rates were reasonable and the speed was ok. I remember a few instances that my internet cut out and that kind of sucked but all in all it was worth it.

The restroom walls are paper thin so if you plan on sharing with someone you can hear everything. The restroom doors are sliding so you can't really lock it either.

Walking to market street was really easy so taking the bart to this hotel is ideal. The only thing that is open late near this hotel is a Dennys and Million Thai restaurant that is close by.

21/01/12 | Link | Rating: 4.0
375. Bailey M.
This is an Intercontinental, and it really lives up to the brand. Excellent service, spotless rooms, and lovely ambience.

I especially like the gym. Most hotels have 20 year old equipment in some dark room in the basement and call it a gym. This place has a well-lit gym on the roof looking out over the sun deck and brand-new equipment. They also have enough treadmills that you won't be fighting with the other gym rats to get your cardio time.

Minus one star for no free wi-fi. Not even in the lobby. Not even free 30 minutes per day like some other hotels. SO annoying to have to go to starbucks to get on my laptop, but I'll gladly hand over $3 to them for my wi-fi than pay the outrageous fees here.

11/02/12 | Link | Rating: 4.0
376. Kitty A.
Omg!!! This is our new spot! Mika is so right on! She was very gracious, she even upgraded our room because we were here for my sisters bday(booked 4 rooms), she made all our stay wonderful! The hotel was beautiful, clean, new, quiet, lovely! Check this out, so since it was my sister's bday, they put a nice surprise cake in her room! I have been to nice 5 star hotels and the most they do is upgrade ur room. The other lady was also nice ( so sorry I can't remember it name but she was Chinese I believe and she worked the evening shift on June 1st) she nicely provided a roll away bed for the 2nd girl in the king room. Our suite was awesome with a bath and shower separately and Mika even gave us all late check out for 2pm, Mika was soooo gracious, she even thanked us for bringing our business there, Mika is the perfect face for this hotel, would be back very soon for our anniversary! Thanks to all the team!

07/06/14 | Link | Rating: 5.0
377. Michelle Y.
I really do not understand the high reviews for this hotel, because the rooms are standard, bathroom is sub-par, food is mediocre, and service is awful.  I guess compared to many of the old hotels in the SF area, it makes Intercontinental apear better than it is.  (1) Hotel is fairly new but poorly designed. Design is very outdated. (2) Bathrooms have the old school tub with shower curtain. Water pressure is horrible. The annoyingly heavy and loud sliding door doesn't lock. Also, the cabinets get jammed when shut so you have to pull the drawer open. If you put loose items in the drawer, it gets annoying because everything knocks about. (3) Cleaning service is poor. They forgot to give us new coffee mugs 2 days in a row and took away our robes without replacing it with fresh ones. Also, they just take out the trash, replace towels and sheets but don't expect them to arrange the room back in order like they do at all other hotels. (4) They advertise "free wifi" but when I asked the front desk, they said that I have to go to the bartender and order a drink for the password, which is only good for 3 hours at the bar. If you want wifi in your room, pay up!  I call this false advertising. (5) The restaurant on the ground floor likes to play the part of a gourmet restaurant, but it is far from it.  Snobbery doesn't make class! There were 2 ladies standing around doing nothing but apparently, were unable to seat us because that is the hostess's job.  And yes, they told me this with the most unpleasant faces. When the hostess arrived, she was not pleasant.  I think they all hate their job because it reads in their body language and faces.  Our waiter was full of himself and rude to the bus boy.  The scallops were overcooked.  I make better food at home and I am by no means an experienced cook.  The desserts were definitely not good; better to hit up one of the many local bakeries.  Food was mediocre and over-priced.  My bellini was also not made using fresh peach puree.  The only good thing about the hotel service was the bus boy, who was trying to recommend a good clam chowder place before he got shot down by our waiter who treated him like he was trash. (6) The worst part of our whole experience is that we were "ensured" a connecting room. We specifically asked for this because our underage son and friend were staying as well. Even upon checking in, we again confirmed that we were getting the connecting room.  When the guest in the room connected to ours decided last minute to extend his stay for the night, they asked my underage son if it was ok to put them in another room room. First off, you should ask the person paying for the room, not a teenager.  Second, why would you ask a child? He said that they could not reach us, his parents, on the hotel room phone so that is why he asked my son. They had no problem calling us on our cell before but made no attempt to contact us by cell for this circumstance.  He stated that "there is no way we are going to kick somebody out of their room", but apparently, it is okay to promise your customer one thing but not follow through.  Also, apparently it is okay to put my son out because he has not physically unpacked yet. But it is okay to ask him to stay in a room away from his parents and then, ask him to pack up all his things and move to another room later. Yes, this actually happened.  It is his job to appease the customer, especially knowingly that he failed to fulfill his promise to us. Even if he could not give us exactly what we were promised, he could have been, at the very least, apologetic and sympathetic, not short-tempered, combative and rude.

We have lost all respect for this hotel, because obviously, their word is no good. This is, hands-down, the worst service I have ever experienced from San Diego, to China and Paris!  For the price, you have a lot of better options in the area.  I would pay extra to stay elsewhere.

26/11/13 | Link | Rating: 1.0
378. Ravena F.
You watch as the fog slowly curls over Twin Peaks, melting coral and cream-colored mansions in its wake, streaming downhill now, like some mad roiling river turned commuter, now slipping soundlessly over the tall buildings of down-town, at last, plunging right down Market street.  Mesmerized by the fog river, you forget to notice the sky.  Looking up, you see only a few stars shining over the city.  But within, you see faerie lights twinkling on, outlining massive structures in downtown holiday cheer.

You are 30 floors up in the Intercontinental Hotel within beautiful San Francisco.  This.  Is. Staycation.  Relaxing and beautiful and luxurious.  The staff are attentive and courteous.  Room service, housekeeping and turn-down service are magical in their timing.  The restaurant serves an excellent breakfast within a bright and beautiful space.

Minor imperfections exist: slightly sketchy neighborhood if you head South or West at night, $50+ to park each night, expensive Wi-fi.

But friends, these are minor set-backs.  Truly, this is a delightful place to stay.  Worth the extra bucks as far as I can see, and as long as you're spending, *definitely* pay extra for the higher up floors.  The view and the quiet are sublime.

02/01/13 | Link | Rating: 4.0
379. Jeff S.
I had to travel up to SF for work and got a great rate at the InterContinental in SOMA. While I was only there one night - it was a great experience. They have a super friendly and professional staff that quickly gets you through the registration process and up to your room. And, the rooms are nicely decorated, spacious compared to others in the area and super cozy. The beds are second-to-none; they spare no expense on the mattresses and linens. I'm not a great sleeper by nature but I slept like a baby and woke up feeling refreshed and ready to tackle the day. The bathroom is also spacious, great water pressure and the over sized tub is a nice touch as well.

You get a little street noise (I was on the 6th floor but you're in SOMA) so there's obviously a lot of hustle and bustle going on down below.

I only had one cocktail at the bar downstairs before heading over to The Chieftan across the street. Honestly, there were too many suits for my taste and I wasn't in the mood for all the business-speak and shameless networking. As for the drink, it's kind of hard to screw up a Jameson on the rocks but nonetheless it went down smooth.

23/07/12 | Link | Rating: 4.0
380. Stacey C.
I stay in a lot of hotels these days so I tend to be a bit harsh when I review this category. I felt this was OK for the level of hotel. The room was fairly bright. Like an early 90s hotel that had had a MadMen themed overhaul. I'll be dreaming in pale teal for weeks.

Most of the room was clean but there were sticky hand prints on the glass bathroom door and someone else' hair in the bath tub. Ew!

The room service was fast and the breakfast was decent. Overall the service from the staff was great.

The clientele seem to be high tec people in town for conferences. I enjoyed a cocktail at the bar and thought it was generally not a bad spot to hang out in the evenings for businessy meet-ups.

03/06/12 | Link | Rating: 3.0
381. Maia S.
Honestly, it was disappointing. Maybe it was the hype that inflated my expectations. My husband heard great things from acquaintances who had stayed there on business while attending conventions at Moscone. But perhaps because we stayed there on our dime, we wanted just a little more.

We paid about $315 on a weekend night during what I believe is considered the off-season. The hotel service was really good- we were greeted courteously and even received a free upgrade to a corner unit on one of the higher floors. Unfortunately there were finger prints on the windows that distracted from the great view of the cityscape. One of the walls had a patch of paint missing. The bathroom was big, so that was a bonus. But the room itself was just standard, nothing incredible.

Once we checked out, I thought we were done, but I noticed later that my credit card was charged twice- once by a third party (who I had originally booked through) and once by InterContinental. To my dismay, it took a lot longer than just one phone call to sort this out. In fact, it took several phone calls. It was finally resolved, but it was not a good ending to an already lackluster experience.

16/02/13 | Link | Rating: 2.0
382. Rosie S.
I stayed at the Intercontinental for five nights this past week. Overall, a lovely experience.

The rooms were very nice, clean and kept very tidy. I've stayed in upscale hotels where the decor choices were more edgy - so I'd rate this at kind of an upscale generic or perhaps conservative feel. The size of the room was good for a city hotel.

For example... I've stayed in boutique hotels for $100 or $150 a night in SF and the room decor is selected to feel really special... but the room size and temperature regulation is always an adventure in those situations.

This was perfect as a convention stay.

I think that's probably due to the majority of guests being convention goers (it is adjacent to the Moscone Center). The Intercontinental Mark Hopkins is more for enjoyment of the room I think...

oh... the bed... was really super, super comfortable and the pile of pillows first rate. That's subjective, I know... but for me it was just fantastic.

The location seems out of the way on the map but it was actually pretty great given that I didn't have much unscheduled time. (attending a week long meeting in the hotel)  Walking distance to Mission/Market etc. Close to Target (for forgotten basics) and an upscale mall on Market which came in handy given that I was there on Valentine's Day... and had to scramble for an unexpected visitor!

Restaurants within walking distance were great too. My colleagues reported "The best Thai they'd ever eaten" just up the block... although I don't know the name.

We had one dinner in the restaurant and the service was good, the food (we ate from the 'bar menue' was well prepared and tasty (I had pulled pork sliders) and the cocktail and wine selection good. Prices were not bad... on the high side but not overpriced for the quality.

If you're planning on holding an event... I'll say that the catered food they served us all week was kind of typical hotel catering. Not terrible, but repetitive and kind of heavy. That could have been the event coordinator's choices but it was definitely lacking. We had a couple of off site affairs that drove that point home. Much higher quality at the one off catering  events than the hotel with full kitchens.

I didn't need any of the hotel services so I can't speak to that.

I will tell you that my colleagues were lamenting about their late night room service orders... the $50 club sandwich and the $80 hamburger (with gratuity and elevated tax included etc...) were not well met.

Internet was paid by my company... but be forewarned that it is an extra daily charge.

Spa and gym and pool were nice and clean.

I would recommend for events as the meeting rooms were nice and well ventilated... but it's not a place that I'll stay if I'm in town on my own. We had the option to stay an extra night at the negotiated rate which was something around $250 and i'm glad I didn't take the option... it would have been convenient... but felt like I wasn't getting enough bang for my buck.

16/02/13 | Link | Rating: 4.0
383. Dennis H.
On business trip for OFC conference, my wife and I stayed at the Intercontinental SF on the Club Level. The hospitality was incredible. The rotating selection of food, drink and snacks available in the Intercontinental Club room throughout the day were wonderful times to rest and refuel. On the weekend, we would go touring in the city and have a large lunch somewhere (Bistro Boudin on Fisherman's Wharf was one of those lunch stops). The late afternoon hors d'oeuvres and wine were the perfect light dinner.  To the upscale traveler, reserving a Club level room with its access to the Club room provides an incredible vale and resting experience. I will stay here on my next trip to SF.

12/03/14 | Link | Rating: 5.0
384. Lisa H.
I have stayed in quite a few hotels in San Francisco and so far this is my favorite. My best friend and I were planning a girl's overnight in San Francisco and I know that she prefers a more modern hotel. I looked and looked for something that wasn't $400 a night. Finally I found a four 1/2 star hotel on Hotwire and it turned out to be the InterContinental. I was a little worried since with other hotels, sometimes when you book with Hotwire they will treat you like a second class citizen, but not so at this hotel.

We arrived a little after 3 and since we had a fairly tight schedule we decided to go ahead and pay the $52 a night parking fee. The parking attendants greeted us quickly and we were checking in within minutes of our arrival. The woman who helped us at the front desk was pleasant and to our surprise upgraded us to a junior suite! I don't know if my bestie amused her with tales of her teenage daughter's shenanigans or what, but we appreciated it.

We made our way up to the 17th floor and were blown away by the amazing views out of floor to ceiling windows, which wrapped around and all the way into our bathroom! The entire room was gorgeous and impeccably clean. We only had a single king bed, but she and I have been friends for 25 years and have had to share a bed many times over those years, so it was no big deal.

The bathroom had a seperate shower, lots of nice bath ammenities and a dual showerhead (fixed and handheld). Our room had an ipod dock alarm, a large flat screen TV and many outlets on the desk, which were good for charging and convienent for me being able to set up a place to pump (I have a nine-month-old baby at home). One impressive thing was that they do not use door hangers for "Do Not Disturb" but instead have a button near the door that lights up on the outside. Also, there are door bells so you never hear banging on the doors from the cleaning staff or anyone else.

As I said before, we had a tight schedule so we just got ready and left for the night. When we stumbled back in at 1 am we found a cheese and fruit plate, wine and dessert left as complementary. We are not sure if they thought we were having a special occasion, but we were starving and obliterated just about every item on the plates. It was beautiful, tasty and MUCH appreciated. It was a special occasion for us, because as working mothers we don't get a lot of time for ourselves and the InterContinental truly made our weekend of fun and relaxation a perfect one for us.

We slept very well in the super comfy bed and slept in more than usual. We were able to leave our luggage up front while we went to brunch and then picked up our car and were on our way home with very little hassel. I don't know if they confused us with someone else (maybe who the cheese plate was originally intended for?) but they had a spa charge on our bill, which was not ours. However, they rectified it quickly and we didn't not have to argue with them. Believe me, we had no room in our schedule for the spa, unfortunately.

I plan on making this my hotel of choice for future SF trips, whenever I can fit it into the budget. It's definitely a special occasion hotel, but it lives up to that billing.

30/07/12 | Link | Rating: 5.0
385. Magic M.
Very nice hotel, great service.  We had trouble with our key not working, went down to the lobby, waited too long in line, got a new one, up to the room, it didn't work either.  Got a new one and a security guard to escort us back up and voila it worked.  Hassle though.  Rooms, restaurant, lobby, bar were all nice.  There isn't much too close, and it's in the Tenderloin so there are lots of homeless hanging out, but the walk to Union Square was just a couple blocks, not bad at all.

18/01/14 | Link | Rating: 5.0
386. Melissa M.
Loved staying here. I was in town for Intersolar and stayed here 3 nights. The location is pretty central and a nice area. I was only a block away from the Moscone center which was pretty convenient. The stay was seamless, we had no issues. Room service came when it was supposed and our room was great, with a view of the city. It was hard falling asleep at home when i returned because the beds at the hotel are so comfy!! The pool and the hot tub and gym are all great and convenient. Lastly, the restaurants on the 1st floor are so yummy we didn't have to eat anywhere else. Great customer service.

02/08/13 | Link | Rating: 4.0
387. Mike S.
Great location with plenty of restaurants and pubs in the area, excellent customer service and a tasty Happy Hour option in the downstairs restaurant.

22/02/14 | Link | Rating: 4.0
388. David S.
Ok first of all, what is all this talk about $50 club sandwiches and $80 burgers i keep reading on here?  The room service club sandwich is $18 plus $3 delivery and 18% gratuity. That is pretty standard for any hotel.  I had $13 club at yardhouse the other day, $5 more isnt unreasonable.  

The other gripes i read on here:

Internet fee.  I just used my phone as a hotspot.  Connected my laptop and ipad to it (4g connection everywhere) and it worked perfectly.  Free.

Parking at $65 a night.  Protip: literally around the corner there is a parking garage.  Its "only" $32 to park. If saving $100 or so isnt worth walking one block, the  you have enough money to not complain about $65 parking charges. You dont even have to cross a street.

Water pressure:  its not THAT bad. The reviewer that claimed it took minutes to fill a glass with water?  Please. I guess you're trying to be a yelp equivalent of a drama queen, stop exaggerating.  

The costs:  if i paid full price, id agree that the hotel itself is overpriced. I used hotwire and paid less than HALF of what other people here claim to have paid. Ive stayed at some of the cheaper hotels around town and for only about 40 bucks more a night, i would never choose any other place in SF again, theyre not even on the same level.

Also, the front desk people were extremely friendly.

29/05/13 | Link | Rating: 4.0
389. Didi D.
I finally found a place to stay when the west in is full. I go to San Francisco a lot. I stayed with all the big chains and most of the boutiques around here. This one is clearly the best one. The rooms are nice, the stuff was very professional and helpful. Unlike the Westin where you may get a new or old room this one is just new and unlike the one up nob hill,you don't need a hike to find a place to go or eat.

07/05/14 | Link | Rating: 5.0
390. K J.
Nicely located close to Market St and BART station (on Market), this luxury hotel features comfy rooms, access to the Club lounge with some room packages, very friendly and helpful staff who warmly greet you coming or going, lovely amenities including a 20 yard enclosed 2 lane pool for lap swimming and a Michelin star restaurant! Probably one of the nicer hotels in SF these days with updated modern rooms.

10/11/14 | Link | Rating: 5.0
391. Brian S.
Very nice hotel as many have said concerning the common spaces, the rooms though are very lacking and to not be repeating words, very common.  The guest rooms definitely do not match the rest of the experience.  The mattress was horrible, neither my wife nor I slept very well which elevated our jet lag from flying in from the east coast.  The furnishings were dated, the room needed to be rejuvenated with fresh paint.  The refrigerator could also allow for more personal space as opposed to the stocked cash bar.  It would not accommodate a single bottle of wine that we purchased.  The room really brought the overall experience to the level of a dated Holiday Inn off of I-95 in south Georgia.
 The staff were terrific and extremely helpful.  The common areas as stated were extremely nice, definitely suited to a five star experience.  The hotel restaurant which we ate at twice was excellent.  The room service was also very nice, also from the Luce restaurant downstairs.
 Given the competition in SF I would have expected better.  The value is not there.  All of the amenities to include the spa are exceptional.  The rooms need to be upgraded considerably to reach the status that an IC hotel should have mainly in a city of SF stature.

22/11/14 | Link | Rating: 3.0
392. Birdy H.
Place is decent. Clean. Airy. Nice bar in the lounge area.
Rooms are ok, standard like most hotels.  Price can get pricy unless you have connections or book in advance.  The view was a street view but still nice enough to enjoy the lights at night.

Not too far from Union Square if you like to shop and other businesses.

25/06/13 | Link | Rating: 3.0
393. Susan J.
How do you write a non-5 start review for a supposed 5 start hotel?

It's really  not so hard.

  Bellman was very nice, both coming and going
  Check in was smooth
  Concierge was helpful, except once
  Shower was nice
  WiFi worked consistently IN THE ROOM
  Reservations gave me the wrong information, and they only made it right very begrudgingly.
  Food is very overpriced, especially for proportion size
  No real restaurant service except at breakfast. I don't like the idea of eating in a bar or being subjected to a chef planned meal. No comfort food at all
  WiFi did not work in the conference room at all, even though you had to pay for it!
  Insufficient electrical outlets in the conference room, as if it hadn't been updated since 1990 or so. All the great places I've attended conferences have had an outlet per seat, since almost everyone has electronics that need plugging in these days.
  Outrageous parking rates when you take room rate into consideration.

Not someplace I would stay again without having to do so for a conference/convention.

07/09/13 | Link | Rating: 3.0
394. Razel C.
I went here 2 years ago and remember it was one of the nicest hotels I've ever stayed at. Stayed with a group of friends and I was surprised at how clean and modern it looked. The inside hall is huge and they have a decent looking bar and lounge. The inside of the hotel was super clean and the beds were big and comfy. The bathroom looked pretty lavish also. It wasn't the biggest bathroom but it still looked spacious and constructed very well. The shower was sweet!

We had a mini fridge also, word of advice, do not touch anything inside unless you are going to buy it. It has a motion sensor that detects if it's been moved and you will be charged. This happened when one of us touched it. The staff was very understandable and attentive to the mistake and cleared it off. This is a really nice hotel in San Fran, and I can definitely say I recommend it!

17/06/14 | Link | Rating: 5.0
395. Mean Joe D.
I hung out at the hotel bar here and drank about 25 imported IPA's.  They gave me horrible, horrible, gas that nearly singed the back of my pants.  It was so bad, that I got KICKED OUT of the taxi that was driving me home.  Made my night!

For the Full Story:


-Mean Joe

19/12/13 | Link | Rating: 5.0
396. Kara S.
Much happier with my stay this time around. The rooms are nice and provide great views of the cityskape. Valet was easy (but I was preggers and they offered to let me skip the line to get my car when I checked out). I still think it's difficult to navigate to this location from the freeway, lots of right turns to find the entrance.

Majorly annoying con: the TV remote needed new batteries and we called down for some. 40 MINUTES LATER, someone arrived. This is a little too long to send up supplies, especially on something that should be working when we check in.  The staff seemed unapologetic about this.

14/02/13 | Link | Rating: 4.0
397. Henry F.
Spent two nights at the ICH this past weekend to attend games at AT&T Park. I upgraded my room upon check-in to a King Club level room, it was located on the 32nd Floor (restricted access), and had a great view of SOMA including the ballpark and bay. The room was splendid, very clean, super comfortable bed, big closet, and a bathroom that featured a separate shower and tub.

Here are some other general experiences:
1. Front Desk: I arrived at around 3:30 p.m. on a Friday, and the hotel was a tad busy. The front desk was full agents, and I was able to check-in fairly quickly. I had my Giants cap on, and had a nice conversation with the agent on the club and some of the employees there that happen to be Dodger fans. Overall, very pleasant experience at check-in, and agent was pleasant to deal with.

2. Concierge: I went for a run on Saturday morning around SOMA and the Embarcadero, and upon my return to the hotel, the concierge spotted me and came over and gave me a bottle of Evian water. This was unprompted and I didn't even make eye-contact with the concierge, he walked over and graciously handed me the bottle. That is something I will always remember, and that alone is why the ICH is getting 5-stars, something I seldom do is dole out a 5-star rating.

3. Gym: The fitness is located on the sixth floor, and has all of the standard gym equipment. Perhaps the best attribute of the gym are the floor to ceiling windows that look out to the terrace balcony. You don't feel trapped indoors, plus it allows for a lot of natural sunlight to enter the fitness. In addition, the lap pool is adjacent to the gym, and with the the glass windows you can see the swimmers go by.

4. Bar 888: It was fairly late on a Saturday night when I stopped by the bar and it was fairly busy, but the bartender was quick to serve and had my check ready when I ready to head upstairs to my room.

5. Room Service. Considering how late it wasy, I ordered some room service, and was surprised on how quickly they were able to deliver the order. The food was tasty, and I had no complaints.

I highly recommend staying at the ICH, this property definitely ranks as one of the top hotels in the city for me. Top 3 would be ICH, St. Regis, and Hotel Vitale. What makes the ICH better than the rest is the customer service ... they have it down pat, and at the end it is the one-on-one interaction that travellers will remember most. It can be a bit pricey staying here, but definitely worth it if you're looking for a great place in the city.

11/09/12 | Link | Rating: 5.0
398. Dan C.
The best respite for a pummeling business trip is an excellent hotel.  The Intercontinental checks this box with a big fat magic marker.

The front desk staff was excellent as was the concierge staff.  This hotel is new and it shows.  The entire place sparkled and was spotless.  The lobby was bright and airy with a bar and restaurant at the end of the lobby area.

The rooms were bright and airy as well.  Floor to ceiling windows, high quality furnishings and an unbelievably comfy bed.  The comfy bed thing is key on business trips when you are work-work-working long hours and flew in from 3 or more timezones away and are totally scrambled.  Climb in the bed and you will be asleep in 30 seconds.

The hotel also has a pretty good gym and pool.  There is also a very good restaurant, and a lively bar.  The bar was packed on the night I was there.

Next time I am in San Francisco, I am staying at the Intercontinental, no questions asked.

30/09/11 | Link | Rating: 5.0
399. Marcus D.
My wife and just return home today from staying at the hotel for five nights. The location was great for us especially when we realized that we could park around the corner @ muni lot for $34 a day verses $60 a day which is what the hotel charges. Market street is truly 7-8 minutes walk up 5th street .Shopping is close but it is not cheap so bring you big boy wallet.  The Powell and Market Street cable car is right on market street but arrive early the line gets long quick.Great food options are close Dottie's ,Blue coffee,Moz and Tin just to name a few. Transportation : muni bus,subway and cable car all are very close (Market Street). The location was great if you are a traveler if not stay anyway you can learn to see the real world while traveling. I will be back.

10/06/14 | Link | Rating: 4.0
400. Tom B.
We went off-peak times so our reservations were within our budget.   I upgraded to a king primere with a 18-24 floor view.  When i got there they gave me a free corner king upgrade.  It was an amazing hotel room with great views!!   The beds were clean and comfy. Great location too and the staff were all nice. 5 starts

29/12/13 | Link | Rating: 5.0
401. Ethan Z.
Reading all the rave reviews posted by others I think that either I exist in a different dimensional plane or everyone else can afford to blow a few thousand $$$$ staying in the presidential suite and can tap their corporate accounts for room service and getting drunk at their mini-bar.

First off, I prize value, and you don't get value for your money here.  Yes, the hotel is all new glitz and glamour in the lobby and common areas, but it is space-challenged as most new, inner-city hotels are.  Simply put, they paid top dollar for their land and for the construction and to make it back they need to cram as many people as possible into the hotel.  There are 550 guest rooms here, how exclusive is that!!!  And as with all "Full Service" hotels you must pay extra for every amenity (expensive parking, expensive wi-fi, don't dare touch the mini-bar or your bill will explode).    I must confess that I am a "Limited Service" kind of guy since I like getting free wi-fi and free breakfast for around $100 a night as opposed to paying $300 here and getting a tiny room without even free wi-fi.  

I had a standard room with two double beds for my stay.  The room was about 250sf and while everything was shiny, new and higher-end in terms of quality these amenities could not offset the cramped conditions.  We did check out the exercise facility and while they had a pretty decent sized gym with maybe 20 machines and a two-lane lap pool there were a lot of other guests using the facilities so good luck trying to do a workout circuit or actually doing laps in the pool!  They also had a terrace with lounge chairs at about the 5th floor or so which was nice, but again it was somewhat inadequate for 550 guest rooms.

If you don't want to pay $50++ for valet parking there is a public parking garage one block north on Minna St.  This will only set you back about $24.

Lastly, SOMA is a pretty mixed part of SF.  Overall I find it to be a pretty dicey neighborhood.  Don't walk around in your ermine and pearls!

24/09/12 | Link | Rating: 3.0
402. Sarah M.
This hotel has made our vacation the bee's knees! The location is AMAZING! Just a few blocks, from the BART station. Tons of restaurants and even a Target nearby! The staff has been professional and courteous, even letting us check in 5 hours early, with no hassle. The common areas are beautiful and fancy, very glamorous. The beds are like sleeping on a cloud. Sure, you pay $20.00 for a room service Cheeseburger, but then again, this is SF! Located right across a fabulous, wallet friendly Irish Pub. Definitely will stay here on my next trip.

03/07/14 | Link | Rating: 5.0
403. Cassie P.
We returned last weekend for some biz and used our Ambassador Club membership and points for a spectacular room!  The Ambassador Club gives you a room upgrade, free wifi and they brought a little fruit and nut plate and one small bottle of water.  As I mentioned in my first review, I find that a little odd since they know there are two of us and they bring just one small bottle of the water.  The room upgrade was a corner room with a wraparound view of the city!!!  It was such a great view at night that we fell asleep with the curtains open just to see the twinkling lights.  
The area surrounding the hotel is getting better and better.  Many good food options, a Target, Starbucks and close to Moscone Center.

18/04/13 | Link | Rating: 5.0
404. kirsten s.
Rudest front desk I've ever experienced.. At least, those working the graveyard shift. I guess if you're the kind of guest to walk down to the lobby in comfortable clothing during a time when SAN FRANCISCO IS SLEEPING (because it isn't a 24hr type city), you're supposed to get rude service even though, as a guest, YOU are the one paying to stay there..?
As a hotel that claims to be high-end, don't be fooled. If you have any questions, whatsoever, make sure not to ask the skinny Asian lady and short skinny Asian man (who seemed to be either a manager or some low-leveled supervisor). They will not directly answer your questions and sugarcoat their responses with ugly looks and judgmental tones. But of course, they will think they are being polite and professional; just don't misinterpret arrogance & ignorance for "good customer service".
You're better off paying the rates of a well-known chain (e.g. Hilton or Marriott) for kinder service who don't hold themselves higher than their customers, than spending your valuable money here.
You're not even offered anywhere close to the amount of amenities as other hotels. Not to mention, no one is there to clean the filthy lobby furniture sticky from the drinks spilled all over it.
But I will give them this, the talkative cab caller was welcoming and the house keeping was sweet/fast.

17/03/14 | Link | Rating: 2.0
405. Ari H.
It's the Intercontinental. So as a chain, you pretty much know what you're getting if you've ever stayed at one previously. A notch below Four Seasons. A notch above Westin. Not hip like a W. And not as refined as a Ritz Carlton.

As for room service, I do want to give a special shout out to the lemon ricotta French Toast. Not only was it excellent, the fresh-made whipped cream on the side sent it over the top.

02/10/13 | Link | Rating: 3.0
406. Kim D.
I'd give this hotel a 3.5-

I wanted a mini stay-cation with the bf so looking at my reward points and perks I get through Holiday Inn points I looked up this place.  It looked promising so I booked us a weekend just for us....little did we know it happened at the same time as the Salesforce Convention and everyone who was going there was staying at this same hotel (it's pretty close to Moscone).  Traffic was horrific even taking a taxi one night to get around was still a pain.  They blocked part of the street so you had to loop around to just get to the hotel.  *sigh*....BUT once there we were greeted warmly and went to our room.  We had a pretty nice view since we were on the 23rd floor.  We had a corner room which was a little far from the elevator and had some quiet to ourselves at least.  Room was spacious and clean.

Now...our first night there we ordered room service.  Just a sandwich and fries to share since it was late....I noticed we were having major trouble with our phone.  It wasn't working at all.  I had to use my cell phone to call the front desk who then transferred me to room service but then he transferred me back to the front desk without telling me why at all and had some attitude to it.  When I got the front desk person again I could tell she was busy (again, salesforce event).  She apologized and transferred me again to room service.  Before room service guy could be rude to me again I told him that he transferred me back (assuming) accidently and told him the situation with the broken phone and how I have to use my cell phone to call hence the transferring.  He rudely stated that they usually still need confirmation from front desk which room we are so that's why I was transferred again.  He had said this in a very rude way like he hated his job.  I don't care if you hate your job and it's late at night...you don't take it out on people..that's how you lose a job.  ANYWAYS....I ordered away and was slightly annoyed.  I told the server/bellman who came to drop off our food that the person handling the phones was rude tonight...and my bf wanted to kick his ass.  BUT unlike that dude I wasn't going to take it out on someone else.  

Next morning we had the breakfast buffet since I bought it with our stay.  It's probably the fanciest breakfast spread I had at a hotel that I pre-bought when I made reservations.  It's located in their hotel that I believe was a Michelin Star rated restaurant at one point.  It's beautiful setting which made us look so out of place since we were dressed casual.  There were Lox, fresh breads, oatmeal, different sausages, potatoes, etc.  Everything tasted pretty good too.  And coffee was sooo good.  Apparently Illy coffee.

Oh, and our valet was pretty easy.  Didn't ever had to wait ridiculously long for the car but there was a wait.

Overall stay here was pretty good despite the traffic and rude room service guy.  It's a nice "fancy" hotel....so much so that we did feel out of place being probably the underdressed couple in there but it was fun...I think we ran into Waka Flaka too since we saw his bus outside and a mini entourage at one point. LOL...

10/12/13 | Link | Rating: 4.0
407. Amber G.
Great hotel! Very comfy bed, clean, friendly staff. Concierge & staff were very helpful. $15/day for wifi is a little nuts.... but someone posted a tip here on yelp that was awesome: order a drink at the bar and ask for wifi password. It worked all weekend in our room!

27/05/14 | Link | Rating: 5.0
408. Tanya K.
I've stayed here a few times, and after experiencing the range of old accommodations that SF has to offer at exorbitant prices I will most likely only stay here when in the city.

Rooms - rooms are completely updated to the standard of a 5-star. Modern marble bathrooms, spacious rooms. Can't really ask for more. Only one gripe on the rooms. I've had rooms with only a standing shower and others with the tub/shower curtain, which I'm not a fan of. Being in a metro area starved for space you can't really expect a tub and a shower, but oh how I wish. After a long day of walking around the city I'd love the option of soaking in a tub.

Location - the property is located about two blocks off of Market. It's a great location if you're planning to use public transportation on your trip. So absolutely convenient.

Price - I don't know why, but I've always found rooms at this hotel on par with what one would pay to stay at a 3-star somewhere lame like Fisherman's wharf. Never paid more than 200/night. Check travelocity.

Luce - this restaurant is awesome. See my review. The staff is amazing

Pool - my one and only complaint with this hotel is that the pool and hot tub are not inviting at all. There's no place to kick back and read around the pool or the hot tub. The hot tub is usually packed with older people. It's not a place you want to spend any time. ... The gym however is really nice. Love that space.

In summary, this is the only place you should stay if you're on a 3-star budget with 5-star tastes.

15/11/13 | Link | Rating: 5.0
409. Stephanie O.
We always stay here when in SF, have for many years. It's clean, great location and they have a great bar. We are Ambassador members and whenever you stay they include a free amenity (fruit and water) brought to your room. Which is nice.  however....They will hunt you down in order to give you the free amenity.
Last time we stayed we had the do not disturb light on and they kept calling the room to ask if they could drop by anyway. (What's the point of the do not disturb then)?
This time we asked to please not call the room, and they didn't. INSTEAD (remember do not disturb light is on) the guy knocks on the door and when we didn't answer he just lets himself into the room! REALLY?!

It may be time to find another hotel that will offer more privacy.

18/05/14 | Link | Rating: 2.0
410. David G.
The Intercontinental was my home-away-from-home for almost a week during my travels to the Bay.  Life is good when I can stay in swankalicious hotels like this.  At the same time, the glitz hides a less-than-desirable underbelly.

First and foremost, the Intercontinental is blingy as all get-out.  Walking in through the glass doors on the corner of 5th and Howard streets, you feel like you've left the grit of SoMa and wandered into a Vegas casino.  The lobby is spectacular, with a glittery piano bar, as well as Luce, a Michelin-starred restaurant.  Even if you're like me and opt out of spending the big bucks at Luce, it's still a feast for the eyes.

Check-in was a breeze, and my room was beautiful.  Perched on the 21st floor, I had a stunning skyline view of SF.  The floor-to-ceiling windows were a unique touch.  Flat screen television, high-tech climate control -- everything I could possibly need, really.  Access to wi-fi normally costs a pretty penny, but wi-fi was included in my conference rate.

Things turned weird when I went to take an afternoon siesta after unpacking my bags.  The bedding was top-of-the-line and cozy...but filthy...as in there were bodily fluids on them.  I kinda freaked out when I saw this -- and ran back downstairs to the front desk to throw a mild hissy fit.

(Strike 1.)

I decided to skip my siesta and have an early dinner.  While I was gone, housekeeping replaced my bedding, which was a relief.  As a peace offering, they left me a bowl of fruit and and nuts, which was a nice gesture...except the fruit was moldy.  Not just a little ripe -- I mean covered with enough mold to start your own little penicillin factory.  I don't know if this was an innocent oversight or a passive-aggressive gesture to punish me for having the gall to complain to the front desk...but it didn't matter.  I threw it in the trash and tried to *finally* have a siesta again, because I was feeling quite sleep-deprived as this point.

(Strike 2.)

After my nap, I took a much-needed shower.  The bathroom was brand new and lovely, but for some reason my walk-in shower was missing a door.  So, while taking a shower, water splashed all over the floors and turned the bathroom into a slip-n-slide adventure zone.  Kinda dangerous with all the porcelain and tile everywhere, if you ask me.

(Strike 3.)

And that, my friends, was just my first day at the Intercontinental.  I could ramble on and on about the amateurish stuff that goes on here, but I'll spare you those details.  It's a beautiful and perfectly serviceable hotel, but there are equally lovely but more professionally run hotels in the area that cost a lot less money.  (Thankfully I was only being charged the discounted conference rate, but even that was on the pricey side...)

Only 2 stars are really warranted here...but I'll round up to 3 because of the Christmas tree in the lobby and the easy access to the Moscone center.

08/01/13 | Link | Rating: 3.0
411. Food L.
Amazing location. The room was very clean and nice. We had drinks downstairs at the bar one night and dinner in the restaurant. The chicken was awesome. Definitely get the club level access! So worth it. The breakfast and snacks were delicious up there:)

15/01/15 | Link | Rating: 5.0
412. Annie N.
Stayed one night but not a one night stand *punchline drumbeat*.......(crickets)

So anyway, the hotel is beautiful. Floor-to-ceiling windows and breathtaking views of the bridge and a million high rise windows, all lit up at night. Oh, not to mention the blue water and sunny skies.

Bed = that cloud you ride joyously in Super Mario World

Everything was clean. The staff was great. The price was right. The Annie was pleased.

13/11/13 | Link | Rating: 5.0
413. Alex L.
Tucked away in SoMa near the Metreon, the location provides great access to the city with Market St. just a couple blocks north and even Fisherman's Wharf only a brisk 40-ish minute walk away (very doable, don't let a map scare you!).  

The rooms were comfy and decently sized, not insanely large but definitely not small.  My favorite part was the gym - clean, large and completely empty.  Fresh fruit is magically replenished periodically in big bowls making me feel like a king in an Arabian Tale.

Beyond that, I didn't get to interact much with the staff or experience the other amenities of the property as the hotel was just a pit stop for sleeping while city adventuring.  Loved the location and the place was clean, what more could I ask for?  Thanks to my friend and fellow yelper Lisa M. for finding this place and for planning and booking!

30/01/13 | Link | Rating: 4.0
414. Carrie Neal W.
This is a cool hotel!! Yes, I'm being a dork and yelping about things while still on vacation.

The sweet man J and I are here and having a wonderful time. We've been out and about but like all trips and when in lovely hotels, it's also fun to do things "in house." I enjoyed the bar and the lobby area - swanky and modern, but lovely like all of their properties. Definitely true that, in David K's inimitable lexicon, NPWH. Super helpful, friendly and I will regret it if I don't purchase a Babushka doll from the cool collection in the gift shop!

Will definitely consider staying here again on a future visit!

14/07/12 | Link | Rating: 5.0
415. Doug V.
Our stay with InterContinental in San Francisco was terrific. Starting with checkin every staff member we encountered was super nice and helpful. The room was clean and a pleasant surprise. We were on the 24th floor and had a city view. Check out the pool deck on the 6th floor, there's outdoor sun patios and a great gym. I knew the valet parking would not be cheap ($65 w/tax, per day) but the hotel let me know there's a public lot behind them that's half that amount. It's a short walk into the hotel.  That lot serves the adjacent Westfield mall, which was also pretty great.  In the end we used the valet anyway and couldn't have gone better. We have plan to return to SF in a few months a will move our reservations to InterContinental now.

28/06/14 | Link | Rating: 5.0
416. Brian B.
This is one of the nicer hotels in downtown SF.  Nice lobby and plenty of amenities.  Room was excellent and spacious - comfy bed, large shower and bathroom, nice finishings. Location is excellent as it is in the heart of downtown without being too close to the action. The size of the room was exceptional. My room view was bleh - 822 - side by side next to an office building. I kept the shades closed during the day because those office workers could literally look into my room.  
I had booked reservations for their michelin rated restuarant Luce the week prior as I was celebrating my cousin's bday and had family coming into town to celebrate also - we requested the Chef's Tasting Menu in that reservation. 4 hrs prior to the reservation the restuarant calls and tells me the tasting menu was not available. Totally UNSAT considering reservations were made well in advance. I voiced my dismay at the short notice which nearly totally ruined my cousins 25th bday celebration. The hotel and staff particularly Erica tried to help out but reservations were not available at other comparable restaurants.  Luckily I not the hotel/staff was able to make last minute reservations at Parallel 37 (great restaurant inside the Ritz).  I did appreciate them sending a bottle of wine to my room that night in addition to covering my lunch the next day.
Smaller issue but worth mentioning, I called the spa at 9:30am (opens at 9am) to make an appt, but no one answered so I left a voicemail.  I did not get a call back until 2 hrs later.

07/10/14 | Link | Rating: 4.0
417. Justin S.
Everything was nice and cool when we first got there.  Not going to lie, but it's a really nice hotel with a lot of great amenities.  UNFORTUNATELY after the first night, my prom date and I woke up with a whole bunch of bug bites.  We had to leave early, so we didnt have a chance to tell the mangers.  We called the hotel to file a complaint, but they kept transferring us to different lines and made us leave a vast amount of voicemails.

14/05/14 | Link | Rating: 1.0
418. Henry T.
Modern and contemporary hotel. Pluses: awesome valet, indoor pool, comfy room, good views of the city, quiet enough for restful sleep, good restaurant and bar in hotel. Probably the only complaint is the location a bit of a walk to union square walking through the more ghetto area. First time staying here. I travel to the City every 2-3 months, will definitely stay here again.

16/05/14 | Link | Rating: 5.0
419. Alexis B.
Now THIS is a hotel!

I was on a fun getaway weekend with my friend (bottlerock festival in napa and a few shows in SF), and I was so surprised by how beautiful this hotel was. The first night we stayed on the 18th floor, a corner room with floor to ceiling windows, even in the bathroom! It was so cool to wake up to the infamous fog coming in over the buildings. I hated even leaving the room but we had to make our way to Napa.

Fast forward a day, we were back at InterContinental! This time, we got bumped up to the VERY top floor, 33rd floor to be exact WITH club access! How fun! We were put on a different end of the hotel, new city view and enjoyed free hors d'oeuvres and drinks at the Club. Cherry on the sundae I think - we sat in a quiet, bright room with refreshing small bites like a golden beet salad and mini quiches. We also cruised around the spa, pool and gym areas - each were nice and impeccably clean. After a show at The Warfield, we stopped at the bar across the street for a drink and even walking into the hotel lobby, we were greeted with a "welcome back" and a smile. I could get used to this!

We ordered thai delivery and ate pad thai and yellow curry at 1am - i'm on vacation! I even took a hot bath in a very deep, and soothing bathtub - which is something I love to do when I am at a nice hotel. I think you could say I really lived it up and enjoyed myself for once. Try it, you'll like it!

16/06/13 | Link | Rating: 5.0
420. Sam M.
I would definitely recommend this hotel for a stay in SF.  The hotel has a modern look and is immaculately clean, as one would expect from an Intercontinental.  

The staff was very friendly.  I arrived a little early and instead of having me come back at 3pm, they called me on my cell when my room was ready, which happened to be before 3pm.  I thought that was courteous and I was also able to grab a sandwich after my flight.  

My particular room was a bit on the small side, but it was comfortable for a two night stay and I had a view of the south with nice warm sunshine in the evenings.  

The location is just near the convention center, near yerba buena park, and just south of market street where there are tons of shops.  

I would definitely stay here again.

31/03/14 | Link | Rating: 4.0
421. Michelle M.
The Intercontinental never disappoints!

From the plush bedding to the designer toiletries; this hotel provides comfort at the highest level of luxury.  Our hotel room was spacious, spotlessly clean, and very sleek and modern.  The Keurig Coffee machine was such a convenient amenity to have in the morning.  The hotel does have a hefty price tag, but we were staying here for free for my husband's business trip.  Avoid the mini fridge and room service menu unless you are prepared to fork over some serious cash!!!

Minor gripes about the hotel: The bathroom door was one of those sliding doors that doesn't lock and there was no fan in the bathroom so you have little to no privacy.  This might not be a big deal to some, but I try to keep the romance alive with the husband so I was not a fan of the bathroom!

I was going to take the BART to my hotel, but since my flight landed at 11pm I was a little skittish about riding on the subway with my suitcase late at night.  Instead I shared a van from the airport to the hotel so I only paid $18 + tip.

02/08/13 | Link | Rating: 5.0
422. Wenda T.
This is my favorite hotel is SF! We've stayed here plenty of times and have never had a bad experience. The rooms are spacious and clean, and the bathroom is incredibly huge! The Intercontinental is an all-glass high rise building. We were greeted each morning with an amazing view of the entire bay. We requested a mini-fridge, and it was provided free of charge. My son loved it here, as it was just a few blocks away from fun and frolicking in Union Square, the MOMA and Cartoon Museum he adores so much. The concierge was quite helpful with everything we needed to make our stay enjoyable.

Parking is outrageous at $60 a night, so we parked at the 5th St Mission Garage for half the price - its less than a block over. I highly recommend it.

This hotel does borderline on the seedy part of town, so you need to be careful walking around at night. I would suggest taking a cab.

01/02/14 | Link | Rating: 4.0
423. Bob B.
love this hotel great place and great people

the best hotel i've ever stayed in

12/11/14 | Link | Rating: 5.0
424. Big D.
It's alright.  Pillows terrible. Location decent. Auto climate room system bad, meaning hot and cold all the time. Sleeping is absolutely terrible with this. Twist tie antenna to lamp.   (Ill send picture) Housekeeping very awesome and friendly. Hotel is clean and inviting. Majority of staff is friendly and very nice.

26/10/14 | Link | Rating: 3.0
425. Josh T.
Came to San Francisco for Dreamforce 2014 and found that the Intercontinental would be close by the Moscone Center which it really was. Practically a stone throw away. I stayed on the 29th floor which had amazing views of the city. I could see the Bay Bridge as well as AT&T Park from my room. Ordered room service for breakfast and it came exactly at the time I requested it. Room was always cleaned with a fast turnaround time and since I was a IHG member, I had free Wifi! Also on the last day I had a later flight so I asked if I could check out later in the afternoon and they had no problem with that. This hotel may be pricey, but the amenities and staff were always warm and helpful which made it worth it. If I end up going to Dreamforce next year, I'll def stay with them again!

18/10/14 | Link | Rating: 5.0
426. Lindsey W.
This hotel went above and beyond for us during our recent stay. My husband and I decided to have our honeymoon in San Francisco and stayed here for three nights. First off, Bill Sutton at the concierge desk is phenomenal! He arranged transportation to and from the airport to the hotel for us, he was able to grant our request for a room on a higher floor for the amazing city views, he even had a complimentary bottle of champagne and a handwritten card congratulating us on our honeymoon! All of the staff here is very friendly and prompt when it comes to getting things done. The location is great! Just a few blocks from the Westfield mall and Union Square. We had a room on the 26th floor and the city view was AMAZING!! Internet is free if you become an IHG rewards member through the hotel (this is free to sign up). The hotel makes you feel safe and it held up very well during the 6.0 earthquake! The rooms were very clean, comfortable beds, flat screen TVs, and the bathroom spacious with the city view behind you! Upon check out, Bill, yet again went above and beyond for us. He made sure to carry my bags out to the airport shuttle and even went in the back to get my son a little souvenir sock monkey for when we got home. I would stay here again no doubt!

27/08/14 | Link | Rating: 5.0
427. J D.
I had stayed here no longer than a week ago. When we first arrived (late pm) it was great, we were greeted by the valet in front & our bags were attended to by one of the employees. The hotel is great, nothing short of what you would expect given the other surrounding hotels. We had been celebrating a couple friends graduating from college so of course we had a couple people over but nonetheless they weren't staying in the room for the night so no harm done. After coming back to the hotel, I will admit we were a little loud considering it was early morning. But the situation that set this thing on fire was all due to the extremely rude customer service from the manager Roxanna. She approached our room first assuming we were smoking in the room. No smoke was in the room & on top of that how can you assume? Did it not occur to you that people could have smoked outside & walked in the room shortly after? She then had the audacity to threaten us & eventually did charge the 250$ for a smoking fee. The room was no more than 200$. She continued to be extremely rude & handle the situation in the worst way by talking down on the others in the room who eventually left because of her actions. I thought this hotel was great, the initial people we met along the way were great & displayed exceptional customer service, but for the manager to handle the situation so poorly put a big blemish on the whole stay. The situation was handled by corporate seeing Roxanna would not comply & actually hung up on us numerous times after not being able to comply actual facts on the smoking fee. Customer service is what sets you apart with hotels that have such a high prestige. Which the manager of your hotel does not posses. That being said, we won't be staying here again.

28/12/14 | Link | Rating: 1.0
428. Casey R.
This place is a fairly standard higher end chain hotel. The rooms have high end finishings but are pretty bland in color. The things this place have going for it is the great bar area to hang out in as well as the fancy gym. They really recommend and tout their restaurant as Michelin rated. This really means nothing other than someone from the Michelin Guide ate here and reviewed the place. They have no Michelin Star so don't be fooled. I didn't eat here, too many good places in the area to waste a meal at a hotel restaurant.

The location of the hotel is also pretty good. It's about a 10 minute walk to Union Square. My only real beef with this place is the ridiculous price for parking. $65 is very high even by San Fran standards. They park your car in the Mission and 5th garage behind the hotel. If you park there yourself it will cost you $35 a day so that's what I did. It's a 5 minute walk. WiFi will also cost you $15 a day.

I normally wouldn't stay here as it's fairly expensive and not the most ideal location. Good location but you could do better for a better price. We stayed here because a block of rooms were reserved for a wedding we were attending. The price was cheap at $199 a night so we jumped at it. The service is also good here and the place feels safe as there was security everywhere. If you can get a good rate this place is more than worthy of your money.

25/09/13 | Link | Rating: 3.0
429. Sarah H.
By far one of the best hotels I've stayed at. The rooms were modern and large, and the bed was extremely comfy. Of all of the nights I stayed in San Francisco, I got my best nights sleep here.

The staff in the entire hotel was extremely friendly, especially those at the Luce restaurant. And the breakfast buffet at Luce -yummy!!

If there was any complaint ... my friends also stayed at the hotel - same room type, same price (we booked together) - and they had a fantastic view and a champagne bottle waiting for them. Darn! Wish we got that.

18/05/14 | Link | Rating: 4.0
430. Bita H.
I'm going to have to say this very nice hotel was very average. The staff was very friendly, especially Dorian the bellman who gave us great information on where to shop that was off the beaten Union Square path. But our actual room seemed a little underwhelming for the price we paid. One of the night lights by the bed and the attached outlet didn't work, the bathroom door (which was a really just a sliding glass door) didn't shut all the way, and the faucet in the bathroom only ran scalding hot water (but the shower was fine).

The actual location of the hotel was another issue for me. It's about 3 or four blocks from Market Street, but if you DEFINITELY don't want to go two blocks in the opposite direction. Nothing but straight up crack heads and homeless people sprawled out and crawling (literally) up the block looking like zombies. It was horrible. This is not the "fault" of the Intercontinental, but I think it should be taken into consideration when pricing the rooms.

29/07/13 | Link | Rating: 3.0
431. Vanessa V.
This hotel is well located in SoMa, with lots of great things to see and do nearby. The views are amazing with floor to ceiling windows in each room. Rooms are clean and well appointed but overall this hotel strikes me as a bit boring and stuffy.

The staff is helpful but did not go above and beyond to provide excellent service in the same way as other comparable hotels I've stayed at before.

I ordered a caesar salad with a glass of wine from room service. My bill was $52 including tip and the meal was mediocre at best. The chicken on the caesar salad was equivalent quality to a by the lb salad bar... I wasn't impressed with the food especially when there are signs everywhere saying the hotel's restaurant, Luce, is Michelin rated.

I rarely ever saw another guest during my stay, it felt like the place was dead. The hotel is lacking personality and feels pretty bland. All the walls are beige beige beige and there is no character to speak of. The design is nice but definitely not as high end as I would expect for a hotel of this caliber and does not offer a sense of "place" - in fact, it feels out of place in the neighborhood.

The pool and fitness center are nice. The bathrooms have a nice shower but no tub.

This hotel needs an injection of style and personality. And stop serving that caesar salad!

09/02/14 | Link | Rating: 3.0
432. Simone W.
Stay for a conference at the Moscone Center for a week

Stay began well & had time to unwind, relax, and eat dinner. Upon bed time I pulled back the blankets to find a bug scattering away. I tried to kill it but it moved too fast causing me to break a nail and almost a glass on the nightstand. I notified the front desk who promptly moved me to a room across the hall at midnight. I was also offered drink vouchers & to pay for my nail repair however after that disgusting experience I was ready to go. But decided to stay because of the hassle involved with changing hotels in the middle of a huge conference for a week. Not to mention many of the hotels were booked :(  Needless to say I did not sleep well the first couple nights & tried to pacify myself with the drink vouchers but that just didn't cut it. I thoroughly expected dinner, a spa treatment, or anything more substantial than a couple martinis after that kind of experience. I was very disappointed to say the least.

It was a nice hotel, lobby, restaurant/bar, and the second room but I can't get over what I saw in the first room and the lackluster "comp" as a result. I guess they don't realize their are many, many more options the next time I'm in San Francisco.

I was very disappointed to say the least. I wonder if the POTUS had this problem the following week at the hotel.

16/05/14 | Link | Rating: 3.0
433. Zen K.
Let's talk about how great this hotel is.
Clean, polished, Leed certified, courteous and friendly staff, AND the rooms are huge for a San Francisco hotel. HUGE!  
It's in a great location: SoMa has shopping, it has good eats ( new local faves include Oola and Jamber), it has museums and parks and it's central to a good night life.

If you are an IHG member, they always try to upgrade your room, so you're on 20+ floor and have a fantastic view of SF, including the ballpark in the China Basin, etc. It's a free membership, and if you're like me and stay at hotels for work and play, you rack up points quickly for free nights.

Besides all the newness, what makes this hotel great is the staff. Everyone is so accommodating and genuine. I got sick on my check out day, and they let me stay in my room until 4pm!! That saved my day and the tail end of my trip.

Thanks Intercontinental for another wonderful stay.

10/05/14 | Link | Rating: 4.0
434. Son D.
This is a beautiful hotel. Staff is very friendly and helpful. I checked in with a lady who was a trainee.  She introduced herself as such and apologized a few times for not being as speedy. She didn't have answers to some of the questions I had but it wasn't bad at all.  The doorman helped us get a cab each time and I really felt that we were in good hands.

We stayed in a junior suite which was a corner unit. The room was quite large with floor to ceiling windows.  The room also has a 5-piece bathroom which was very spacious (also has floor to ceiling windows but no double vanity units).

The room service and the food is quite good with a number of solid organic food options.   The restaurant in the lobby Luce has a one Michelin star and has good wine selections.

Overall,  I thought we got a great deal for the price we paid. However,  the surrounding neighborhood is still up and coming.  There were a lot of homeless people and then a short walk later, you are in a high end shopping district.  I would totally stay here again but the neighborhood wasn't as nice.

26/03/14 | Link | Rating: 4.0
435. Andrew S.
Pretty scary experience. Arrived while the hotel was hosting ComicCon and was scared for myself. Next morning switched to sister hotel. However, room was beautiful located on the 31st Floor with Walk-Out Terraces.

25/08/14 | Link | Rating: 2.0
436. Lindsay H.
My stay at the InterContinental was good and interesting to say the least. During check in we quickly realized that our stay was overlapping with the infamous San Fran Folsom street fair. Lets just say it made for some great people watching during cocktail hour later that night. Leather and chains, oh my!

Regarding the actual hotel...our room was huge, clean and had comfortable beds. It was in a nice location as well... Close enough to the action but not quite in the thick of it. I also found everyone to be very helpful. I would definitely stay there again. Despite not being there for business, I would suggest staying here for business. It was very geared towards the business traveler. (computer stations for boarding passes to be printed, good business center, good work out area, great restaurant in the hotel etc)

My only issue, impossible to get cabs out front. Thank god we used uber!

29/10/13 | Link | Rating: 4.0
437. Ebony P.
I experienced great service at this hotel and nice amenities. The food wasnt amazing but the presentation is more than satisfactory. The best things about the hotel are the distance from Moscone Center, nice bar and ease of services - room service, laundry, etc. I definitely plan to stay here again. The staff would receive a five star if I could. Everyone was more than lovely from the doorman - housekeeping - front desk and restaurant. It should be customary to find this at hotels but the staff here was awesome!

06/03/15 | Link | Rating: 4.0
438. Kelly C.
This hotel is beautiful.  

Great Club Lounge on the 6th floor with a wonderful assortment of tiny bites including lots of "minis" like cucumber sandwiches, cheesecakes, muffins and cakes as well as fruit, yogurts etc.  

I was in love with the coffee/espresso machine.  :)

We were really bad and checked out super late but the hotel and housekeeping staff were all extremely sweet and accomodating.  Actually everyone that we encountered here were very friendly and made us feel very comfortable.

The room service menu was amazing and I thoroughly enjoyed the chicken sandwich that I ordered.

Parking is really expensive at the hotel but there are quite a few lots nearby ranging anywhere from $10-$30 +/- depending on how far you are willing to walk (best to research ahead of time).

Wonderful experience!  :)

30/10/13 | Link | Rating: 5.0
439. Giulianna N.
Had a good stay here while in town for a friends wedding!

The hubby had made the ressies at the last minute (which i dont recommend!) but we were lucky enough to snag a good rate sealing the plan!

We took the BART to get in from the airport and this hotel was a short walk away.. Check-in was a breeze and when we got into our room, we had a big comfy king bed and a huge bathroom which I loved! I didnt have any problems with any of the outlets or appliances as others seemed to have, luckily our room was on the end of the hallway and was very clean and quiet!

Unfortunently, we didnt get a chance to check out the bar, the pool or gym because we were busy running around town for wedding activities. But at the end of the day, I was pleased to have a great place where I could rest my head!! I would definitely stay here again!

16/08/13 | Link | Rating: 4.0
440. Catherine W.
OMG - if you ever get the chance to do this - GO! RUN to the Intercontinental and get your facial, massage, or other beauty treatment at the spa - 6th floor inside the hotel. The reason why this spa is far and away better than all the others is that when you call them and get an appointment for a treatment, you are considered a guest of the hotel - making the gym, lap pool, hot tub, steam room, showers, pool & sun deck all available to you, all day. Yup - all day. (Even if you are an actual paying guest with a hotel room, you would have to pay to use the steam room and showers - I'm telling you - making an appointment is the way to go!) Right now, at this minute, I am saving my pennies for my next day at this spa.

As mentioned, the spa is located in the Intercontinental Hotel on Howard & 4th in the city. Take public transportation. If you can't take public transportation, almost reasonable parking is located at the 5th and Mission garage - if you strategically park on the 4th street side, it is not very far at all.

I set my appointment for later in the afternoon so I could work out at the gym and sweat before my facial. The check in process was relatively quick and painless - but when I was ready to go and use the gym, you must snag one of the receptionists from the bustling spa and physically have them accompany you around the corner and down the hall to be let by key into the gym. Not good. I would suggest their computer whizzes come up with a "day key" one could use to just get you into and out of the gym, pool and sun deck areas. Additionally, the placement of everything on that floor is just a little weird.

The gym was clean and not crowded at all. It was small, as most hotel gyms are, but had everything needed to get a good little workout. Unfortunately, I forgot my swimsuit, but I could have also taken a swim in the lap pool and a hot tub too!

After working out, I wandered back to the spa for a shower before my facial. The spa provided a robe and rubber slippers. The robe was nice with a worn terry lining - the nice thing about the terry being worn was the robe had that "lived-in", comfortable feel as opposed to that sort of scratchy, new feel. There are two showers at the spa, the first one had 16, (count 'em, sixteen), shower heads (one above, and five along each of the three walls) here in Drought Central, California. Feeling economical and responsible, I checked out the other shower, which consisted of a much more reasonable handicapped type shower with one-handed shower head, shower bench and handrails. Since I was giving myself a mini-staycation, I showered in the 16 shower head shower, reasoning that I couldn't use a full three shower heads since they were pointed square at my face, which probably would have drowned me! This was one of the best showers I've had in some time. As a matter of fact, I was so busy in the shower, I nearly missed my facial!

The facial was wonderful. 50 minutes of relaxation and an analysis of the health of my facial skin was the highlight of the day. My technician was attentive and careful and gave my face a wonderful treatment making my face feel new and totally refreshed.

After my facial, a friend who accompanied me and I made a quick trip to the hot tub to dip my feet in and then down to the bar (the restaurant was closed in between lunch and dinner) for a quick snack. The bar area was ok and they had a limited selection of food. Service was not very fast and the soup we ordered was just this side of not hot. But everything tasted great and the service was very cordial while informing us we could not order dessert.

So the long and short of it is, if you ever have the opportunity to do this, go - It is an enjoyable day of pampering and relaxing. I will definitely go back!

17/11/14 | Link | Rating: 4.0
441. Colin C.
I've stayed here before, and been impressed, but my last stay in late Feburary 2014 was not as good.

The hotel is a nice high end hotel, right next to Moscone, which is convenient when I'm in town for a conference.

When my girlfriend and I were planning a vacation, I ran across a good deal for the Intercontinental (good for Intercontinental rates, that is.)

Check in was great and the front desk was friendly. Room was ready, and we had no issues getting in. The view wasn't as great as views I had at other stays (facing across the street towards a gas station and the Burlington Coat Factory), but the hotel has special rates for rooms with better views which we opted not to pay, and I'm not dinging them for that.

We got settled into our room and initially everything looked good. But we got into the bathroom and noticed a few things. There were blood stains on the wall, near the trash can. My girlfriend said it looked like period blood, I don't even want to speculate...

The shower had a knob that should have let us set the temperature of the water, but in practiced it only seemed to go between boiling hot and luke warm.

There was also constant noise from what we thought was a shower upstairs. It wasn't that annoying, but annoying enough that we speculated maybe someone had died in the shower in the room above. The noise was present throughout our entire 3 day stay, but it wasn't annoying enough we called anyone.

As others have noted, room service and the bar can be pretty spend. Two basic cocktails were in the $25 range from the bar. I halfway expected those sorts of prices at a hotel like the Intercontinental, but the drinks weren't that great.

We left a comment card in the room on the blood stains and the shower controls, and we never heard back. I wasn't looking for anything special, just an acknowledgement that would make me feel better about staying again later.

I've stayed also at the Parc 55 up the street, and the one advantage the Intercontinental has is it's very well soundproofed from outside noise, whereas the Parc 55 has those stupid noisy window vents and street noise.

If this hotel were one of the more moderately priced hotels in San Francisco, this would probably be a three, maaaaybe four star review. But because of the price, I'd expect a higher end experience. One of the reasons I paid the premium was to avoid these sorts of weird issues, and we didn't receive the premium quality we assumed we would.

I should mention the pool and fitness center. We used the hot tub next to the pool, and it was nice, but there was a bandaid sitting next to us on the rim of the hot tub (again, weird quality control issues at a pricy hotel.) The fitness center looked nice, and had new equipment, but despite packing our gym clothes we just got too busy to use it.

Consider the Intercontinental carefully. Again, I've stayed here and had a good experience, but I'm starting to think that may have been luck more than consistency. My girlfriend has already told me she'd probably want to stay elsewhere if we went back to San Francisco.

Oh, and I forgot, $15 a day for Wifi! What hotel at this rate does this? And in San Francisco? I just used my hotspot feature on my phone.

02/03/14 | Link | Rating: 2.0
442. Ahmed H.
This my favorite hotel to stay at in the city. I always sign up for the ambassador program, because it's worth every penny. The service is always good. The rooms are clean and have great views of the city. Since, I have the ambassador account, I always get upgraded to a room on a high floor. The late checkout of 4PM is awesome and allows me to sleep in, have brunch, relax, and then take off. The room service is exceptionally good. I assume they share the same kitchen as Luce. I pretty much always have to order some room service when I stay here. You can't go wrong with anything really. The gym is adequate and has all of the necessary machines you would need for a vacation. The pool and Jacuzzi are indoors and are always a nice relaxing stop. The location is perfect. Right in the heart of SOMA. Close to restaurants, shopping, and nightlife. The parking is pretty expensive, but parking in SF is expensive everywhere. I just recently saw that they have chargers in their garage, so I'll take advantage of that in my next stay.

29/09/14 | Link | Rating: 5.0
443. Ali S.
Very accommodating staff ... They give u ritz Carlton service ,  amazing rooms with city views the restaurant inside the hotel is amazing as well , I thought it would be away from the action but very well located , close to downtown n union square ... Really enjoyed out stay here

14/12/14 | Link | Rating: 5.0
444. Cynthia L.
This place is modern, clean, and beautiful.
One of the perks of working at a 5 diamond resort in Las Vegas is getting discounted rates for certain hotels we are partnered with.
Regular rates for the time we were here for our trip was going for about $166 per night. We got a rate of $59 per night for 3 nights.

I know many hotels in the San Francisco area are small and has got that "old school" feeling. Some people may prefer that but if you rather have the modern "typical" hotel experience, this is the place to book.

At first, I was worried about how are we going to get around town. But public transportation here was so convenient. BART, cable cars, F-trains and other bus stations are all located close to this hotel.

Another thing, customer service have been wonderful. Every employee we came across sincerely greeted and welcomed us.

If we are ever back in town, we will definitely book through InterContinental San Francisco again.

15/12/12 | Link | Rating: 5.0
445. David L.
Nice hotel, convenient location, and great service.

We got a great deal on a four day stay.  It may not be the most luxurious hotel, but for the price it was very nice.  The rooms were modern and everything was in working order.  Housekeeping kept things very clean and tidy.  From check in to when we departed the staff was always wonderful.  They were particularly outstanding when we had an issue with our return trip to the airport, when an unreliable transportation company failed to honor our reservation.  They scrambled to get us a town car to SFO, including child booster seats, which was very much appreciated.

31/12/14 | Link | Rating: 5.0
446. Andrea T.
Our corner room was fantastic with some great views of the city.  Very nice lobby and bar. It's also pretty close to Union Square and not far from the pier.

The only negatives that come to my mind are that there's no free WIFI. It runs about $14.95 for one night's worth. However, this wouldn't stop me from staying here again.

Next time I would avoid the restaurant Luce. We had breakfast there and even though my food was good, the service was spotty. It was also way overpriced. The breakfast buffet was $30.00, so we opted for something from the menu and it wasn't much cheaper.

27/10/13 | Link | Rating: 4.0
447. Nicoya V.
Amazing room! Wonderful view! Surrounded by restaurants and many shops! I absolutely loved staying here. Can't wait to stay here again!

22/12/14 | Link | Rating: 5.0
448. Tara H.
I recently got myself a room for a night as a sort of staycation from home.

Check in was really smooth. Front desk personnel was friendly and engaging.
Everyone working there was really friendly.
The rooms are very large by San Francisco standards.
The rooms are very clean. VERY CLEAN.
Great view.
Room service arrived when they said they would.

Between the parking rates, wifi rates, minibar pricing, room service pricing, I felt like they were slowly chiseling away at my pocketbook in every way they could.
My California Breakfast arrived cold.

22/09/13 | Link | Rating: 4.0
449. Angela M.
Conveniently located by the Moscone Center, this place is pricey, but in my estimation, it is appropriately so for the area.

The staff is relatively friendly, offering greetings, but not smiles, taking care of things in an efficient manner.

The rooms were clean, and feature full windows.  I was facing the city, so it wasn't a great view, but it wasn't awful.  The desk chair was comfortable.  There were plenty of outlets.  The beds were the right balance of soft and firm, and the pillow selection was plentiful and varied. The bathroom was clean and sleek (even had a phone), though I prefer some kind of tub or a bench in the shower.  The toiletries are nice enough, but not premium (lotion didn't really absorb...).  My room had a scale (which I used to keep track of my souvenir love handles...eek!) and hair dryer in each room.

There are 6 elevators, so I never had to wait too long.  The breakfast buffet ordered for a meeting space was what you'd expect of hotel breakfast: bacon, eggs, almost ripe fruit, hash browns, pastries, etc.

Valet is $52/day, and they'll get you the car shortly.

For this price, I expect top notch everything, and during my stay, it was just A-OK.

02/12/13 | Link | Rating: 3.0
450. Luciana B.
There are two Intercontinentals in SF, this and the Mark Hopkins on Nob Hill.
I stayed one night in each to compare and this one was my favorite by far.
The only reason it doesn't get 5 stars is that they charge 52.00 PER NIGHT FOR PARKING. They also charge 14.00 per day for internet.
This one is modern, clean, spacious and very comfortable. Lot's of glass with nice views of the city.

( I can't say the same for the Mark Hopkins one. check my review for them)

26/12/12 | Link | Rating: 4.0
451. Kevin Y.
I travel frequently for work, and frequent accommodations ranging from Hilton Garden Inns to Four Seasons Resorts. I have never been forced to endure a more straining hotel stay than my last 24 hours at the InterContinental Hotel in San Francisco.

I am currently in the midst of a 3 night stay at the InterContinental, and cannot believe how many issues I have had with this stay. I was told that they have recently changed their door locking system. I have been forced to have my room key reprogrammed nearly every time I try to re-enter my room.

I have my air conditioning set to 65 degrees, and while the fan blow continuously, the room temperature remains around 73 degrees.

I tried to take a shower on my first night, and found that my shower drain was clogged, and ended-up having to cut my shower short to avoid over-flowing the bevel.

The next morning, the first day of our convention, we met at Luce for breakfast. We (5 of us) ordered oatmeal, scrambled eggs, and bacon. We waited for over 35 minutes, only to receive watery-oatmeal and grossly over-cooked eggs. Coffee and orange juice service was unacceptably slow.

My second night, I ordered room service: a $38 steak (+18% taxable gratuity and $3 delivery charge). I ordered the steak medium-rare, and, instead, received the steak prepared to a perfect well-done. I have made better steaks in the dark, on a charcoal grill.

Additionally, I nearly over-flowed my shower, again, and service technicians were in my room from 12:40AM until 1:25AM snaking my shower drain.

I have enjoyed great evenings at the lobby bar and dined at Luce. All of my experiences on the ground floor have justified the prices, but I am at the point of disgust when contemplating my stay in my room.

I highly encourage potential patrons to consider accommodations at the Grand Hyatt Union Square, Hyatt Embarcadero, Marriott Marquis, or Westin.

I feel as though this hotel was once-epic, but lacks the upkeep and attention to detail that a high-end hotel requires. The La Quinta Inn near SFO was more comfortable.

My company booked 10 rooms here, for 3 nights. I have already written a formal email urging my company to never book with InterContinental Hotels, again.

05/09/14 | Link | Rating: 1.0
452. Patrick Gabriel L.
This was my second intercon visit and first one in the city. I was here for my birthday weekend and enjoyed the entire experience. First, they gave us a wonderful corner room with a great view into the bay. Later that evening we enjoyed a house made dessert.

The sleeping quarters for two is plentiful and relaxing. Great size TV, especially to watch a movie in. Parking is easy with valet available for guests only in the event it gets full.

Location wise, it's hard to argue against it's placement in SOMA. Near a ton of action and food and beverage in the event you desire to play it close to the vest. Overall, it's a great classy hotel and even better if you're an IHG reward member.

05/01/14 | Link | Rating: 4.0
453. Arthur K.
attended a reception here.  

a legendary venue on a famous block of SF.

one of the best hotels of SF

scenic landmarks in all directions

outstanding ballrooms

excellent food

fine rooms

superb service

first rate

five star hotel

07/12/14 | Link | Rating: 5.0
454. Alia P.
Stayed here for a conference. Got the conference rate of $250/night and shared the room with a colleague, so it was sort-of affordable.
4 night stay. Very convenient to the Moscone Convention Center. Very clean rooms. Nice big shower. Bathroom was nice.
Room had a Keurig and some complimentary K-Cups, which was nice. Had a refrigerator, but was filled with, "you take it out, you bought it" booze. Only a very small place for personal use.
Did have a decent iron. The personal products (soap, shampoo, lotion, etc.) was nice quality. Comfortable beds.
Not much else to say, was a nice room, but without the conference rate and work paying for my stay, I wouldn't have paid that much out of my own pocket for the room.

15/01/14 | Link | Rating: 4.0
455. Esther K.
I stayed here for Christina C's weekend bachelorette party. We booked two rooms and had a total of 10 people there. I think the parking is valet only but am not 100% sure since I flew in and didn't have a car. The location is good since we were walking distance to a lot of restaurants and shops. The rooms were spacious and clean. The bathrooms were large and nice and the beds (we had doubles) were quite comfortable. Although I wish the bathroom had an actual door that you could fully close and lock instead of their sliding door. The staff was really nice and friendly, although they took a really long time to get us extra towels when we asked for them (I think we had to call 2-3 times total). The lobby of the hotel is also really nice and has plentiful seating.

Since we were splitting the cost of the hotel among several people, it wasn't too bad. But it was still pricey even then, so I definitely wouldn't afford to come back here again on my own. Thank goodness I have friends in SF that I can stay with from now on! :P

01/11/13 | Link | Rating: 3.0
456. Kris M.
We have been staying at the InterContinental Mark Hopkins for years. Recently, we decided to mix it up a bit and stay at the InterContinental San Francisco. Though the neighborhood is not as nice, it is adjacent to Westfield and convenient for Christmas shopping. We are quite fond of the staff at the Mark, but lately there seems to be someone new at the front desk at each visit. Every staff member we came in contact with at the ISF was professional and courteous. Our room was beautiful and had a fantastic view.

The only complaint is that the room did get a little warm due to the floor to ceiling glass and the AC was working overtime to keep it cool.

Overall, a great stay and we will be back.

30/01/14 | Link | Rating: 4.0
457. Teese N.
Review for their Spa & Services!

My boyfriend and I came here for their couples massage. The hotel itself is pretty swanky and all the staff (from valeting to entering the hotel) were very nice and welcoming.

The spa itself is located on the 6th floor and we were welcomed by a very nice front desk woman. I should have asked for her name because she was just great! She checked us in and showed me to the spa area. She realized we were there for my boyfriends birthday and offered to set some kind of complimentary extras for the both of us after the spa if we decided to hang out by the patio or the jacuzzis together. Unfortunately we were short on time and were not able to but the thought and gesture made paying that much $$$ for an hour a bit more bearable.

Although we had a couples massage, we were split into the men and women's area until the time of our massage. Once it was time for our massage, we met each other in a room together. Our massage therapists were very professional and pleasant. The only criticism I have for the massage was the split of us even though it was a couples massage. From reading about the couples massage online I incorrectly assumed that we would be able to be together the whole time.

Overall, the staff here made the spa experience very pleasant.

19/08/14 | Link | Rating: 5.0
458. Amy Z.
I stayed at the InterContinental for three nights and it was a very pleasant stay. The hotel is clean, modern, and in a quiet neighborhood that's close to the subway and the more commercial area. We were able to check into our room at noon and got settled in earlier than expected. The room itself was cleanly furnished: flat screen television, sliding bathroom doors, glass shower, double curtains, and very comfortable beds (with four fluffy pillows!) The Keurig machine in the room was grimey inside and I asked the front desk to replace one and it was promptly there by the time we returned. Check out was also very seamless, without any ridiculous outside charges.

30/05/14 | Link | Rating: 4.0
459. Paul B.
This was our first visit to San Fransisco and we chose the Intercontinental because we managed to get it using Virgin Airmiles so it worked out very good value for us, that aside we were very impressed with everything it had to offer. On arrival we were offered a large lower floor room or a smaller higher floor room. We opted for a 30th floor room which gave amazing views over The city and bay and to say this was a smaller room we were very happy with it. Very comfortable beds and well equipped mini bar and amenities. Everything about this hotel was impressive from the cleanliness of the rooms to the exceptional staff we met. The concierge was the most helpful concierge we have come across to date. We will definitely stay again at this hotel on our next trip to San Fransisco.

18/10/14 | Link | Rating: 5.0
460. Tammy L.
Nice hotel but their cab line stinks, especially when it really counts (on a Saturday night around dinner time).  You're better off using Uber than relying on the door man and his useless whistle.  This deficiency likely has to do with the fact that the InterContinental is portrayed online as a "Union Square" area hotel when in fact, it's kind of a ways away from it.  

The joint is next door to the Moscone convention center so it has a slightly more business hotel kind of feel.  The bar is pretty stylish but the couple times we hung out there, it was pretty much self-service if you don't sit at the bar.  Which is funny because they have bar menus for food on the little coffee tables.  No one ever came around to check on us.

The rooms were comfortable and clean.  However, I don't know if they decided to stick us in a handicap accessible room or what but we did not have a bathtub, just a shower.  It would have been a nice thing to be able to soak for a little bit after dealing with flying in after our delayed and re-delayed flights.  But it wasn't a big enough deal for us to pack up all our stuff and ask for another room.

It was home for two days and served us adequately.  However, if you expect to be in the thick of things, I'd recommend trying a hotel closer to the actual Union Square.

17/12/13 | Link | Rating: 3.0
461. Jeff W.
Elegance and class in downtown San Francisco. The excellent service made my stay that much more enjoyable. Thanks for a great stay!

18/04/15 | Link | Rating: 5.0
462. Prince M.
Wonderful place!  The hotel, staff, and location were all great!  Next time we visit from the east cost..this will be our spot.  The room was really nice!  Incredible view.  The pool/jacuzzi area is average..needs some decor.  But seriously, this place so nice..and affordable.

12/10/14 | Link | Rating: 5.0
463. Doug B.
Overly pretentious without delivery. The manager really did just hang up on me. I had called down to extend out one night and they told me $209. I said I had to check with my manager first. When I called back fifteen minutes later, they said $219. It's not like ten bucks is the end of the world for me, but it is more the principle of the matter. The staff told me they are trained to treat "lesser" customers coming from Expedia and such as second class. The way hotels overbook capacity nowadays is unclassy.

31/05/14 | Link | Rating: 1.0
464. Erik H.
Staycation Presidents Day weekend with my  gal.  Always good to act like a tourist in your own city.

Got a corner room king with beautiful 120 degree city views facing west.  Bedroom is modern with nice touches.  The room has great size.  Outlets on either side of the bed.  $14.95 additional a day for internet.   Best asset was umbrella in room since it did rain that evening.

Downsides are single vanity, shower/tub (prefer walk-in shower along with a bigger jet tub and there really is no heat in the bathroom. Had drinks in the bar downstairs which is pretty open and more for business meetings.  A Double Belvedere and a single Grey Goose was $40.  

Not a fault of the hotel but given the high security they place there, there was some weird dude on our floor when we came back from the Chinese New Year parade.  I think he was drunk but he called out to us and we raced to our room.  It was funny but scary as we slammed the door in his face and called security.  Hey doesn't Obama stay here?

Hotel is great for conventioners at Moscone West or those wanting to come in to the city and shop at the San Francisco Center.

16/02/14 | Link | Rating: 4.0
465. Nahid D.
I wanted to give them 3 stars because I wasn't blown away - but honestly their employees were so amazing that they deserve that extra star. Whoever is doing your hiring and training - please keep it up!

- Super comfortable rooms! The bed was so awesome that we actually didn't get up until 11am on our first day there. Lazy but happy!
- Location is great for late night drinks and walking around. Felt really safe.
- They have these great robes and slippers in each room. We LOVED that! :)
- Customer service was really good! The Valet guys are amazing and really personable!

You will be gouged from the moment you step in to the last step out of the place. $52 for overnight parking, $14/day for Wi-Fi. These are things that should come with the price of the room - especially at these prices.

- Park in the parking structure right behind the hotel. I think it's called the mission parking garage.

If you are a businessperson and need a comfy place to crash in between meetings/trips this is the place for you. Expense everything that you will eventually be charged for.

30/09/13 | Link | Rating: 4.0
466. Stewie A.
We stayed there couple of weeks back and overall had a nice experience. They were able to get us our room sooner, great costumer service over the phone and in person. Room smelled a bit like a wet towel, felt like it needs to be aired out. Good view, good location. Would stay there again.

17/02/15 | Link | Rating: 4.0
467. AV G.
Wound up here based on a blind auction bid on Priceline.  Good location--very clean,new property.  I cannot believe they dont have free coffee in the AM

18/08/14 | Link | Rating: 4.0
468. Michael C.
The hotel, as a building is fine, as you would expect. Bed was comfortable, room was clean, lobby was nice.

The service was horrible. Basically they ruined our first day by misinforming us about when the room would be ready, leading us on, telling us they would call when the room was ready - they didn't, and forcing us to hang around the hotel area until they called, which again, they never did.

I can't say they are the sole cause for a bad trip, but it certainly put things off to a bad start.

In their defense, the breakfast voucher was a nice touch, but even that was a hassle when there were no gluten free options at the buffet.

Another way in which they don't seem to be too interested in the experience of their guests is the exorbitant prices they charge for service. No free wifi? what year is it? $20 to print/scan and email 4 pages at the business center? Really just made me feel very unwelcome and unappreciated.

I've long supported the intercontinental chain despite mixed reviews, that's over now.

24/07/14 | Link | Rating: 2.0
469. Ina K.
I used to love staying at Intercontinental all over but my last experience here was beyond rude. On the shower wall there was hair all over it. Long, light brown hair. So the bathroom was not cleaned thoroughly. I called the concierge who told me to let the management know and did I want someone up there now to clean it?  I said no as I was going to dinner. I didn't want them coming up and say there was no hair. She told me to contact management whenever is convenient. The manager, Roxanne Biledoux-Cupp was the worst manager to represent such a fine hotel. She asked me to send pictures which I did but later told me there was nothing she could do as I didn't have someone come up?  No one told me that. She kept reiterating no compensation!  Hey lady I paid for a clean room and I'm not asking for much!  Paid $220 plus two cars so $134 extra. Asked for $50. She said no.  I could have asked for the whole thing but I wouldn't do that. Finally customer care contacted me and will take care of it. Guess what, would have given 4 stars if you took care of me first time!!  And the gross pictures are going up as well.  Dumb.

19/03/15 | Link | Rating: 1.0
470. Emily V.
This is a very nice hotel that I was lucky enough to stay in during a work trip to San Francisco. The higher up you go the better your view. Watching the legendary fog move in over the city from the perch next to my window was magical. The bed was super comfy, and the complimentary umbrella and bathrobes were nice too. My room was super quiet, the elevators were fast and the service was good.

The only reasons this place gets 4 instead of 5 stars - charging for in-room internet in this day and age is a travesty, in my opinion. Even dirt cheap hostels have free internet. Seriously?! Also, I was surprised that the elevators didn't have key access. This made the hotel feel a little less safe. Also, since I like baths, I wasn't super jazzed by the bathroom which only had a shower, though it was very sleek.

Overall, very nice hotel.

04/03/14 | Link | Rating: 4.0
471. Kristine H.
My husband and I attended a local gaming convention that was held here in July of 2014. We didn't stay at the property (too expensive) but from what we saw of the hotel, the communal spaces were well-maintained and clean. Bathrooms were well-stocked and also clean. All the staff that we encountered were friendly and helpful. The location seemed good, near the Financial District and walking distance from several restaurants and shops for things to stock your hotel room. I wasn't a fan of the valet charges but we were able to get a one-time parking fee because we weren't leaving during the day so that helped a bit.

14/11/14 | Link | Rating: 3.0
472. Kristi G.
Let me start off by saying this hotel is beautiful. My husband and I went here for our honeymoon getaway and they hooked us up with a nice room at the 30th floor.

There are a few things I am certainly not happy about.

It took us about an hour and a half trying to get into our room, due to the fact that the lady at the front desk was being very rude and uncooperative, until my husband talked to the manager. Then there was the hot tub. Of course we wanted to go in, but there were nothing but little children in the hot tub. Which I am pretty sure is not safe for them and they didn't bother to make any kind of space for us so we left. I suggest that this hotel makes a change in the pool hours so adults can be in there separate from children. One more thing that was a bother to us was that we called the front desk asking for a cart so we could check out, and 30 minutes later it still wasn't there. Get your customer service together. I am not impressed with anything about this hotel other than the view.

UPDATE: it is now the day after my husband and I left the hotel and guess what? They charged us for an extra night. And nobody has called us back or even bothered to help us. This hotel needs some serious work. If I could give 0 stars I would. HORRIBLE HOTEL

16/08/14 | Link | Rating: 1.0
473. Sam S.
I stayed here for a conference in SF, and quite enjoyed my stay here! I had to swap around hotels while I was in SF, but I wish I could've stayed at this one longer.

Major perks:
- huge, wall-length desk (with multiple, easily accessible outlet plugs!)
- Keurig coffee machine w/ free coffee pods (amazing)
- friendly front desk staff - they seemed genuinely interested when they were asking about my trip/travel
- nice sized bathroom (and without an obnoxiously loud toilet like most hotels have)

Downside? The bed wasn't really as comfortable as I was expecting, especially for this level of hotel. The view from my room (16th floor) was good, but not fantastic. My colleagues also had some drinks at the bar downstairs and were disappointed in them.

All in all, I would gladly stay here again for business. I'll probably look into their rewards program and see if I can't get some extra perks nice time I stay!

27/05/14 | Link | Rating: 4.0
474. Brother B.
They almost got a five! I truly enjoyed my stay. Great service. Great room! Amazing view!!! Fantastic food!

Valet is $60 a day( bit much) and they fluffed getting my car. The front desk didn't communicate with the valet. Once they figured it out though they rushed to get it.

Great experience overall!! I recommend

22/12/14 | Link | Rating: 4.0
475. Joel N.
This is a 4.5 hotel. Superior Service. Good location. Good quality rooms with excellent beds and good bathrooms. We've never been disappointed here. Easy walk to cable cars. Good resteraunts within walking distance. We love this place.

29/04/15 | Link | Rating: 5.0
476. Andrew Z.
I was pleasantly surprised by this hotel. It is usually considered a step down from the top luxury hotels in SF, but we found it competitive with all but the St. Regis and Four Seasons which are better in my opinion (but more expensive). Had a nice weekend here. The room service food was very good.

The big downside of the hotel is the location which is convenient, but on a street that is unsafe to walk down. There is a heavily trafficked medical marijuana facility across the street and a liquor store on the corner for example. The hotel itself is very nice, and the service is also among the best we've had in SF.

We will stay here again.

09/03/15 | Link | Rating: 5.0
477. Maryjane M.
My hubby and I stayed here a few times and we love it very much!  The room service is spectacular and the staff is amazing!  We ordered breakfast in the morning and they brought it up within 15-20 mins.  I am only giving them 4 stars because valet parking was a bit pricy so we up ended parking our car a block away from the hotel.  We paid half the price so it wasn't too bad.  

We truly enjoyed our stay and will be returning soon!

23/12/14 | Link | Rating: 4.0
478. NIck R.
This hotel is nice for a number of reasons, and I used to stay here quite frequently but during my last stay the hotel attempted to double charge me, claiming that since I arrived after midnight my reservation was for 'the next day' and they couldn't honor it anymore. Was about the dumbest thing ever.

Hundreds of hotel stays in my life and I have never run into something like this. I contacted the staff a number of times, and in each instance they were increasingly dismissive and belligerent. It was surreal. I contacted my credit card, disputed the charge and got my money back. My credit card company had no problem handling that immediately because I never dispute charges, my argument was very sound and I was clearly in the right.

But I still had hopes to resolve it because I just don't like people being stupid like this. I was hoping that they would at some point realize their mistake, admit to it and apologize. I called 2 or 3 more times hoping to catch someone reasonable that didn't have a chip on their shoulder.

No such luck. There are plenty of better hotels in SF.

20/09/14 | Link | Rating: 1.0
479. Leo C.
InterContinental is a brand that I've associated with high quality and service. The Luce restaurant here offers fantastic food and service. However, today I've received treatment that's turned me into a net detractor for the hotel, especially regarding the conference portion of this hotel. CONFERENCE ORGANIZERS - if you have SF-based attendees, you may want to reconsider having it at this space.

I came here to attend a technology industry conference. I rode in on my bike, like many San Franciscans do. They RUDELY brushed off my question about safe bike parking (yes you need that in this part of town), and made me feel like a leper.  Not only was it offensive to get the brush-off from the valet AND bell captain, they also gave me looks when I returned to the lobby, after parking elsewhere. I looked around the lobby for a way up to where the conference was taking place, and only helped when I asked them, even though the three if them were looking at me and knew that I was here for the conference. The difference? I wasn't a hotel guest. Well, I'm never going to be a hotel guest here ever.  

So, if you're a leper/biker like me, beware of this joint. Go elsewhere. If you're organizing a conference and expect folks to bike in at all, either work it out with the hotel so that they'll accommodate you, or have your conference elsewhere.

17/09/14 | Link | Rating: 1.0
480. Rachel M.
Staff was super nice and friendly - from the front desk lady, to the bellman from Petaluma, to the guy who just silently stood near the piano all day but politely nodded when I smiled. I still ponder about what his job title could be...

The room was good sized and clean, with a very comfy bed and beautiful bathroom. The only thing I'd change is to add some character. The whole hotel is classically styled, I suppose, with dark woods and neutral colors - but a tad sterile.

The bar in the lobby has a huge selection of grappas, which would surely impress somebody who knew anything about grappa, but that's not me. I can tell you that they make some delicious cocktails and that the bartender seemed happy to have something to do at 12:30pm when, for reasons I can't imagine, absolutely no one else was drinking.

05/06/14 | Link | Rating: 4.0
481. Lourdes L.
Hello fellow adventure seekers. If you are in the San Francisco area or planning a trip to this magnificent city you must stay at the InterContinental San Francisco!!! After driving all day from Portland it was so nice arriving at this beautiful hotel.  Valet, check. Easy Check In, check. Russell the  Bellman is AWESOME, check and check. Last but certainly not least there is Mike, my Hero of the day! Stay tuned for more, can't wait until morning. XOXO

25/03/15 | Link | Rating: 5.0
482. Elizabeth M.
The only place we will stay when traveling to the city.
Up to date decor, nice views of the city if you're lucky enough to get a room with a view.
Nice walk in shower with detachable head in some of the rooms. Didn't know that during our last stay, so will make sure we get that during our next stay.
Walking distance to several venues such as the Warfield, Regency Ballroom.

24/01/15 | Link | Rating: 5.0
483. Ryan W.
My wife and I came here to escape from the children for the better part of a weekend. It was a rare opportunity and my expectations were high with regards to quality of accommodation.  We did plenty of research and it paid off.  
   The location is conveniently located near Powell street Bart, and various other transit lines. There's a city bike share on the corner where for 9$ a day, you can pick up a bike and ride it to wherever you are going, and then dock it back in a nearby terminal and forget about it (best to check the map for terminal locations first).
 The service was perfect. Our dealings with reception, in particular Mika, was phenomenal.  She worked very hard to accommodate our particular requests, and for this we are most grateful.
 The views from the higher floors are awesome. We ended up on the 29th. I would suggest that if you are on the north side of the building (facing downtown) you wanna be at least above 15, obviously the higher the better. On the south side (overlooking the bay, east bay and south sf) the surrounding buildings are lower, so the views would start lower.
We ordered breakfast with our room rate, and I feel it was worth it. The wait staff in the early hours (when we ate) was very attentive. We ate the buffet, which had some lovely salmon and fruits, pastries, scrambled eggs, sausages, pancakes or french toast, etc etc.
If any of you out there can watch our kids for a day or two, we'll totally come back to the Intercontinental.

08/03/15 | Link | Rating: 5.0
484. Sidhu H.
Recently stayed here for a week while in SF on a business trip. I was upgraded during checkin (have their credit card) so that was good.

Few annoyances: They claim to be a 4* hotel, but the bathrooms are dated, with stuff coming off the walls, grout peeling off etc. Found the attention to detail  lacking.

There're a lot of good restaurants/pubs/tourist attractions within walking distance to the hotel.

Overall a great place to stay if you have business to attend at the Moscone Center. Yes there are many homeless people around, but statistically no more than what one'd expect in SF.

Would stay here again!

28/09/14 | Link | Rating: 4.0
485. Kadi H.
Valerie was amazing for my express mani pedi !! Love this spa! Will come defiantly be back!!

20/04/15 | Link | Rating: 5.0
486. Lin L.
"Pillow menu"
Less than 1 block to Moscone center and
about 10 minute walk to Union square
Club level is on 6th floor with plenty of snacking options throughout the day. Breakfast: pastries , chocolate croissant, fresh fruit, juices. Midday: soup of the day.
Happy hour: assorted finger sandwiches such as egg sandwich, ham and cheese, mozzarella and squash.
Wines and premium liquor.
2 lane lap pool and jacuzzi.
Great Spa service.

Courteous staff.

Beds are too soft.

23/02/15 | Link | Rating: 5.0
487. Lindsay W.
This was a really nice place to stay. First off, you have great concierge there. I complimented one of them on his pin because it is such an honor to be a member of such an elite club.  Our rooms were small, but nice.  The hotel was very clean.  The concierge gave great suggestions of places to go within walking distance.  We did not have a car, but a BART station was within walking distance too.

I am not sure what the name if the lobby bar is.  This was the only downside.  I tried ordering 3 different beers from their menu and they were out of all 3.

29/09/14 | Link | Rating: 4.0
488. Malyssa C.
I'd give them 0 stars if I could. Should have listened to Doug B.'s review!

Although the hotel itself is nice, I am beyond livid due to the way I've been treated by the hotel management, specifically Roxanna.

She wrongly charged me a $250 smoking fee when no one smoked in the room, or even smokes to begin with. This fee was based solely on her speculation. When they claimed they had photos and proof, they refused to share with me. When I called to discuss this fee with Roxanna and have it waived, she kept cutting me off, was very short in her responses and even HUNG UP ON ME! This was very uncalled for as I was being as polite as one could possibly be in such a frustrating situation. It took 5 hours and several phone calls before she was even willing to speak with me, and even then she couldn't even hear me out.

Absolutely unacceptable service. I will never stay here again and will be sure that everyone I know doesn't either.

21/12/14 | Link | Rating: 1.0
489. Julieann D.
I can't believe I haven't reviewed this place!

We stayed here for six nights in December! We were upgraded to a higher floor & larger room on the 29th floor when they found out it was our wedding week. Amazing! The view of the city & ocean was incredible! The beds were extremely comfortable! The room was always thoroughly cleaned. Everyone was extremely friendly! Location was great close to everything by foot or taxi. We walked to union square everyday which took about less than 10 minutes. They always had treats out candies, cookies, & chocolates out for the guest! Nice touch.

We wanted to rent a car last minute on Christmas Day. We called down to the concierge & a lady (wish I remembered her name) was extremely helpful within an hr and a half we had our Mercedes rental out front for a great price because she worked her magic. They truly take customer service up a notch.

The downside was the unimpressive bar with ridiculously priced drinks. I usually don't have a problem with buying drinks over 10 bucks, if it was well deserved. I felt cheated here. The drinks are watered down & the service was horrible.

22/02/15 | Link | Rating: 5.0
490. Phil S.
The hotel was nice, staff very friendly and helpful.Everything was super clean, and the room was quiet, modern and comfortable.Price was reasonable as well.The reason i shave a star from IHG-SF is because they only have valet parking and parking is not included in the stay at the hotel, however there is a large parking lot nearby, where you can pay by the hour or per day. I would visit this one again if i were to return to SF.

05/03/15 | Link | Rating: 4.0
491. Casey S.
I went to the InterContinental recently for a "Roadshow" for my company.

The place was plenty fancy -- the bar on the ground floor was nice, as was the general decor. However, the event I went to was in a tiny little section on the third floor. There wasn't a lot of space to maneuver, but the actual exhibition hall was big and had a large screen to match.

25/09/14 | Link | Rating: 4.0
492. Jason W.
My wife planned a little staycation for our family to celebrate my birthday. Managed to get a room at the InterContinental through Priceline - otherwise we probably wouldn't have been able to afford it (I could tell by the prices they charged for the in-room waters and in-fridge beverages and snacks).

The room was very clean, and the beds were comfortable. The public hot tub was nice and steamy, though I wish it wasn't stuck in the corner of the pool area like it was. Would have been nice to have it situated more out in the open. The slippers are WEIRD - I had trouble getting my feet into them, they were so tight - and the sharp pointy toes plus white color made me feel like doing some moonwalking.

Very nice shower!

14/11/14 | Link | Rating: 5.0
493. Lyn N.
Stayed here overnight on 12/5 for my company's holiday party in SF.  Although from the outside, the hotel doesn't have that "WOW" factor but the service and accommodations is exceptional.  From the front guess service to the room cleaning crew, the hotel made my overnight stay - wonderful.

The room they assigned me to, I enjoyed.  It was not big nor small , just perfect with a perfect view.

My king size bed was comfortable and I slept like a baby.  

I've stayed at another Intercontinental (NYC 44th Street) and their service there is exceptional.  In fact, I will be staying there next weekend.  

Thank you Intercontinental for keeping your customers happy.  I will definitely stay here again.

08/12/14 | Link | Rating: 5.0
494. Marina B.
I was very satisfied with the Concierge who helped us find really romantic and fancy restaurants to dine at for dinner.
One of the cab drivers said that one of the Presidents stay here everytime he comes to San Francisco which I thought was pretty jocular lol.
The room we booked was the Corner King, we got to have a breath taking view of the city from 2 sides of our room!

I loved the complimentary slippers they give you, they are surprisingly warm and comfortable if you forget to bring your own!

One thing that threw me off was the room not having a ceiling fan.  The room was either too cold or too hot - nothing in between or perfect.

13/01/15 | Link | Rating: 4.0
495. John S.
Faced with $350+ room rates at my beloved Grand Hyatt San Francisco, and nursing an abundance of IHG hotel points, I decided to stay at the Intercontinental San Francisco a few weeks ago.  I was a little confused seeing as how there were two Intercons in such close proximity, but after doing some research on the usual travel sites I frequented, I wisely decided on this one by the convention center.

Full Disclosure:  I have Platinum status with IHG.  Unfortunately, also in the interest of full disclosure, I should note that Platinum means pretty much nothing in the IHG pantheon:  no free breakfast, no late checkout, no room upgrades, etc...  it does offer free Wi-Fi which is a marginally nice option, although even if you don't have status you can always complain that the connectivity was spotty and they'll usually comp it.  A little tip from me to you.

Location:  Well situated near the Financial District, I was able to walk to the places I needed to go - namely yuppie bars, Target (for bottled water) and assorted eateries like Super Duper Burger, San Francisco's homage to NYC's Shake Shack.  Seeing how taxis are expensive in the City, I was very happy to be able to allay some of that financial hit to my pocketbook while also getting in some much needed cardio.  Unfortunate run-ins with dog feces aside, I think it was a net-net plus.

Décor:  I saw a revenue rate of $289/night for my stay, which seemed right about the price point that I would expect for a hotel of this caliber.  Nice little hotel bar and lounge on the bottom with a baby grand piano in the corner.  Incidentally, I tried to play this particular instrument on early Saturday morning after stumbling drunk into the lobby at 3:30am, but wisely, management put a lock on the cover to avoid such occasions...  although, they totally missed out on my fabulous arrangement of Coldplay's "Fix You" replete with dramatic vocal cracking.  Too hung over most of the time, I did not check out the fitness center.

Rooms:  Everything was functional and well laid out.  King bed was comfortable with a plethora of pillows to tuck under various body parts.  Bathroom was a little utilitarian, but staying there myself it was perfectly acceptable.  Would've liked a complimentary water or two and/or space in the packed fridge to store food and drinks, but I can understand that the hotel has a bottom line to maintain.  Guess I need to hit "Royal Ambassador" status which offers one of the greatest perks in hotel-dom:  Unlimited free access to the mini-bar...  just ridiculous.

29/10/14 | Link | Rating: 4.0
496. Gloria S.
What a great day to spend mother's day with vest daughter who took me to the spa at the intercontinental downtown s.f. Katie,originally from Texas was my masseuse. She was strong,listened to my needs and performed miracles on my scalp,foot and hand that was injured in a fall. Great service,relaxing rooms pampering you with citruscwater,cucumbers for your eyescand a steam sauna that exfoliated for sure! Jacuzzi was the right hit teno but too much chlorine for my eyes and nose. Daughter also raved about her masseuse too.he was great!

10/05/15 | Link | Rating: 5.0
497. Isabella B.
This was the hotel that the No1DP and I stayed during our vacation. I was lucky enough to be able to stay in this room for one whole week. Note that this is the main InterContinental of SF. There's also a Mark Hopkins InterContinental right next to the Fairmont up Nob Hill.

The hotel is located in SoMa, literally next to the Moscone Center and a 5-10 minute walk to Market Street. When the taxis and Ubers dropped us off there was a small alley to get to the front of the hotel. Although the location is not too far from FiDi and Union Square, it may not be the best hotel if you're a tourist and want to be near the tourist parts of SF unless you don't mind at least a 30+ minute walk or know your transportation options.

CHECK-IN: Although for the most part the No1DP and I had a wonderful experience, we felt a little disturbed that for some reason there was no record of the No1DP making his reservation for the week we were staying. We tried looking through his emails and calling the reservation number to clarify, but still a record could not be found. Luckily the No1DP was able to pull up his confirmation email on his iPad and have it fixed by front desk staff. We were able to secure our original room.

STAFF: InterContinental hotels are known for their exceptional service and this hotel was no exception. All the staff did their best to ensure that we were attended to. I would like to personally thank the bellboy (so sorry I don't know your name) for informing me of the more local foodie options around SF and to Bill the concierge for using his knowledge of the city to give the No1DP and I a wonderful day at the wharf.

CLUB LOUNGE: For those rooms that have club floor access, the 6th floor lounge overlooks SoMa and provides various hors d'oeuvres throughout the day.
-View is okay. As SoMa is further away from the bay this is to be expected, though you can see the hills surrounding the city.
-A very nice coffee machine that can do your basic lattes, mochas and cappuccinos.
-BREAKFAST CONTAINS MORE PROTEIN THAN JUST HARD-BOILED EGGS. One of the breakfast meats is chorizo. Salmon and some cold cuts are also provided as protein along with a rather nice yogurt dessert.
-Afternoon tea is close to British-style minus the scones. One of the sandwiches is your cucumber sandwich. The tiramisu was delicious.
-Free internet. Hotel will take off the charge when you check-out.
-Lunch is soup of the day, there's a happy hour and a late night dessert but the No1DP and I didn't get to do this during our stay.

Across from the lounge on the same floor is the fitness area and the spa. Didn't get to try any of these services.

ROOM: A little small for a standard room but the bed more than makes up for it.
-The bed was quite comfortable. Apparently they have a special pillow menu (but didn't know about this at the time).
-FREE WIFI. The hotel will take off the charge upon check-out.
-Decent view.
-DVD player rental for $35/day.
-2x maid service. There is also a turndown service but no chocolate.

BATHROOM: Bathrooms were good. There are two choices of shower heads and the tub is across from the shower. Standard hotel bathroom amenities were offered.

Taxis and limos are always near the front so you don't have to wait too long to get where you want to go.

Aside from the mess-up with the reservation I would recommend this hotel to visitors wanting a more upscale hotel experience.

08/06/14 | Link | Rating: 4.0
498. Grace K.
I booked a premiere view room for my boyfriend's birthday celebration. I requested a room on a high floor and not only did we get 30th fl, we got a surprise in the room - a nice little chocolate cake and a bottle of water with a note wishing a happy birthday! How nice of them! The room was clean and the view was pretty good but nothing spectacular.
The hotel is conveniently located; we went to a nice steakhouse, watched a show at AT&T park,  and met up with some friends at a bar nearby, all within 10-15 min cab ride. No complaints other than the mandatory valet parking fee of $60.

08/01/15 | Link | Rating: 4.0
499. Lili K.
What a baller hotel....loved it here!  It's a great location (about a 5-10 minute walk from the Union Square area, and right by the Yerba Buena center).  The service is friendly, the downstairs bar and lounge area is pretty and the rooms are nice!!  Oh, and the views are pretty as well!

18/03/15 | Link | Rating: 4.0
500. Rob C.
Stayed for one night last Saturday with Gold Ambassador status.  This was for a staycation.

Pros:  newer hotel, clean, modern.  Friendly staff.  Received fresh fruit and bottled sparkling water as amenity gift.  

Cons:  booked a standard room and was "upgraded" to a standard room on the 15th floor...pretty weak.  Room upgrade was simply a higher floor (unlike other IHG Intercontinental properties).  Valet parking is pricey at ~$60/night.

30/03/15 | Link | Rating: 4.0
501. Mark H.
Great hotel that is very centrally located. Union square is all of 5 mins away from here.

The rooms are large and very clean.

There is also a 24hr gym, its a standard hotel gym, not not like a real gym, but decent.

Staff are also very friendly.

23/01/15 | Link | Rating: 5.0
502. Christine R.
Hubby was invited to the IHG Rewards Club screening on their Pacific Terrace.  Doors opened at 7:30 p.m., and we entered the Pacific Foyer on the hotel's 4th floor via hotel lobby signage.  This event was well-organized; their entire team went above and beyond for this appreciation event.

The promotion was called "Reel Summer", and this particular night in SF, they were showing the Academy Award-winning film "Gravity".  Imagine how hard it is to pull off something outdoors in SF, let alone on the 4th floor of a lavish hotel surrounded by wind tunnels.

As we walked onto the terrace, a scrumptious candy buffet greeted us.  A variety of cheese, crackers, fruits, and vegetables were laid out on a separate table.  H'oderves and wines came around before the screening.  The movie played on a projector underneath a large canopy, where we were all seated.  We were all free to move around during the film i.e., grab more appetizers, candies, cocktails, popcorn, water, etc.  There were two bartender stations; libations were flowing endlessly.  I don't know how I would have sat through another "George Clooney" movie j/k!

It was a fabulous evening/experience, and we turned this into a date night.  On our way out, they handed us partying gifts wrapped up in fancy boxes, and inside were 10K bonus point certificates.  The perks of traveling, thank you and thanks to hubby for bringing me along :D

27/09/14 | Link | Rating: 5.0
503. Fritz H.
I guess this is the newest hotel in town.  Not a great location (SOMA) but a really beautiful building.  As SOMA continues to replace the old warehouses and light industrial/commercial buildings with mind-numbingly repetitive "hip" mixed residential/loft/studio structures that look like they were designed by ex-soviet central planners, this building is a beacon of beauty and design.  The blue glass was almost luminescent as it reflected the morning sun this morning.  Indoors was consistent - elegant, modern, and welcoming. Room was high quality from the furniture, linens, climate control, and fixtures - including lots of accessible power outlets you didn't have to reach behind or climb underneath to find.  Staff was very professional and well trained.  Not quite the St. Regis a few blocks over, but definitely an option on another visit.

29/04/15 | Link | Rating: 4.0
504. David S.
I always enjoy staying at the Intercontinental in San Francisco. The location is convenient for me and not in the middle of tourist central (Union Square). Nonetheless, it is easy to get to MUNI and BART on Market Street, and there's self-parking available at the Fifth and Mission garage. Since it is very close to the Moscone Center, there are often convention attendees in town, so if you're not there for business you may want to take this into account.

I often stay in their other properties and as a result get room upgrades. This last time, I was upgraded to a nice corner room on the 16th floor. While the room was nice, the noise from the wind rushing around the corners outside was pretty loud. If you're a light sleeper and it is windy in SF, this is not the room for you.

16/02/15 | Link | Rating: 4.0
505. Michelle O.
I stayed here for the first time during Valentine's weekend. The place is very nice and good for the price. It is only located about 2-3 blocks away from right in the square.

We ended up getting a great view of the bay, definitely worth paying a bit more money.   The hotel has many amenities, the pool, spa, bar and restaurant, store and gym. The people that worked at the bar were very attentive and quick. The pours are also quite generous compared to LA.

The concierge was fantastic! There was one older gentleman who was extremely helpful and knowledgable.

The rooms weren't bad either. All fairly clean, the beds are comfortable and the room spacious.

I would say that the prices for the food etc. especially the breakfast in the morning is quite pricey. Thankfully there was a Mel's dinner a block away.

But overall, I will definitely stay here again!

09/03/15 | Link | Rating: 4.0
506. Ryan L.
I was so impressed by the InterContinental and I would definitely return if I have a chance.

I had a corner room. The whole corner had floor to ceiling windows, even in the bathroom, with a great view. The room was really clean and nice. There was a desk and TV, two arm chairs and so much room. The bathroom was really nice and you could take a bath and view San Francisco.

At night there is turndown service where the person leaves chocolate and a note about the weather the next day.

The service was so friendly. I loved every minute of my stay. I can't recommend it enough.

28/11/14 | Link | Rating: 5.0
507. Brooke H.
I really enjoyed staying at the Intercontinental. Upon arrival I requested a corner room since other reviewers recommended it. Although a corner room was not available I was offered a room on a higher floor. I found the room to be clean, modern, and streamlined. I had a great view. I had some problems with my shower but the hotel worked quickly to have maintenance fix the issue. When I still thought there might be an issue the manager spoke with me directly and apologized. Maintenance came and helped again. After the manager gave me a complimentary breakfast buffet meal which was absolutely delicious. When leaving the manager came out again to apologize about the issue with my shower and see how the rest of my stay went. I really appreciated the great customer service I received and will surely return to this location again. They care about their guests, pay attention to details and do a great job.
I strongly recommend!

21/05/15 | Link | Rating: 5.0
508. Francisco T.
When you travel away from home it is hard to feel comfortable. Intercontinental has this analyzing club level where they have a big living room with snack and dessert that makes you feel like you are at home and can go to the kitchen to grab something to eat. This feeling of being at home is priceless. Stuff is very friendly and helpful. Location of the hotel is great. There are very few new hotel buildings in SF, this is one of the few.

19/05/15 | Link | Rating: 5.0
509. Ray A.
Stayed here for work.  The hotel is fine; with every expectation of a higher end hotel...with one exception:

The front desk.  I know that I don't appear to be the typical guest(my room was covered by my company), but customer service shouldn't change based on a customer's appearance.  

They spoke to me dismissively, made errors without actually apologizing, and most importantly, charged me for the room even after our conversation about incidentals.  

Now I have to deal with overdraft fees and having 2K less in my bank account.  It's tax time, and money is tight.  I know most of the clientele can handle this, but it's presumptuous to think all of us can.

14/04/15 | Link | Rating: 2.0
510. Renier C.
First off, I would like to disclose that I DO NOT like to leave negative reviews. However, I was so disappointed with my previous stay at the Intercontinental SF, and the lack of follow up on behalf of the manager of the property considering we are part of the Intercontinental Ambassador program, that I am still very upset and dissatisfied with their service.

About a little over a year ago, we stayed 4 nights at the Intercontinental in Room 3019, our favorite room. We were absolutely delighted with our stay and were very eager to find reason to return and explore more of San Francisco and stay at this property.

This time around we hoped to replicate our previous stay, but unfortunately everything was a complete mess. It all started at check-in.

They first placed us in a room different to the one we wanted: a King Corner similar to 3019. After waiting for over 45 minutes for our bags to arrive to the room, we had to go downstairs and retrieve them ourselves. In between the 45 minutes our bags were disregarded in the lobby, my blazer fell off the trolley and was picked up by housekeeping. I did not realize my blazer was missing until my last day, while I was packing my bag. More on that later.

We requested a change of room, and they moved us to the room from hell: #2819. The mattress needed immediate replacing and the room was smelling musty besides the LINGERING SURPRISED THAT AWAITED FOR ME UNDER MY BED. (See photo)

The few times I attempted to use the concierge at the hotel I was snubbed. I needed reservations at some popular restaurants, and they would refuse to call because they  knew that the restaurants would be fully committed. This is Unacceptable.  While I understand a popular restaurant may be committed I expected my concierge to at least TRY, I also expect my concierge to have a strong relationship with popular and new restaurants, bars, etc.

Another time I tried to use the concierge, they were unable to find me tickets to Alcatraz for the Ai Wei Wei exhibit; this was important for me to see as I specialized in Chinese Contemporary Art. After being snubbed once again, I went down to the wharf and found out that they sell tickets at 8 am every morning for the first boat. Luckily I did not take no for an answer and was able to experience the Ai Wei Wei exhibit on its last day. How the concierge was resisted to share this wealth of information I still do not know.

I will note during our last stay here they were so much more efficient and helpful, and we were here during Christmas!!!

To wrap up this stay at the Intercontinental SF, we requested a late check out after coming back from Alcatraz and having Lunch at the Slanted Door. (Something else the concierge deemed impossible even though I only waited 10 minutes for a table)

As I was packing I realized, my blazer was missing.

During my search, I discovered a SEXTOY and an obviously DIRTY CONDOM underneath the corner of our bed.

While finally checking out of the hotel downstairs and sharing my recent discovery with the agent at the front desk, I asked about my missing blazer.
She called Housekeeping, who declined finding a blazer. I asked for her to call security instead, who said housekeeping did in fact find a blazer. Someone is lying here...

In short, I HAD to suggest for them to review their cameras in order to find a solution and after almost an hour the jacket was returned, with stains, but returned.  

Now, almost a month later, we have yet to receive an apology for this nightmare of a stay.
Is this what luxury hotel stays have become?

After an experience like this, despite how great my first visit was, the Intercontinental SF will probably not see me again.

14/05/15 | Link | Rating: 1.0
511. Ryan V.
Great Hotel! Went here for a quick day/night trip from LA for a concert that we were not able to make in LA. The staff was extremely welcoming and approachable upon check in and everything in the hotel is absolutely immaculate.

We had a situation where my platinum elite status was not showing up, but the staff still gave us a complimentary upgrade to a room with a city view on the 24th floor! The view was great and the bed was very comfortable. A shout out to Jennfier for help making this happen!

The location is also great - was only a 5-10 minute walk to the concert venue (the warfield), as well as the BART; and there were plenty of bars and cafes within walking distance that made our short stay that much better!

I can't comment on the numerous other hotel amenities (gym, pool, restaurant), but given the location, views, and wide array of services offered - I think the price point for a standard night here is a bargain. I'll definitely shoot to stay here again for business or a personal getaway.

12/04/15 | Link | Rating: 5.0