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JW Marriott San Francisco Union Square in San Francisco, CA

JW Marriott San Francisco Union Square in San Francisco, CA

Specialties

With a style all its own, the architecturally stunning JW Marriott San Francisco takes center stage in Union Square. Step into a world of luxury complemented by the finest shopping & dining. Retreat to comfort & attention to detail in our spacious, sophisticated rooms. Health & wellness are the stars in our state-of-the-art fitness center and culinary talent commands our dramatic atrium, where food and libations are shared. Now offering an electric car charging station to help guests stay green.  The JW Marriott San Francisco Union Square welcomes you to this beautiful and iconic city.

 

Company Info:

Rating: 3.88

Address: 500 Post Street, San Francisco, CA, 94102
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (220):

1. Jan S.
My husband and I stayed numerous times at the Marriott in San Francisco located at 55 fourth street in SF. We always enjoyed our stay there!
We were not impressed with the staff at the JW Marriott When we arrived we carried our own luggage inside the building ,While staff members watched .Oh they did open our car door. We placed our bags on a bell mans cart,Then a staff member ran up handed us a claim ticket and shooed us away.We then went up to check in that was pleasant . We then went to our room we wanted to freshen up before our meeting ,The room way nice but had been freshly painted the outside balcony still had a large amount of plastic where they were still painting.We had to wait almost a half hour for our bags to be brought up to the room. The bellman insisted he receive a tip he just stood there ,Of course we tipped him. As a matter of fact ,All the Staff were so pushy for tips even for a bucket of ice (the hotel wouldn't allow us to get it ourselves) We stayed two nights at this Jw Marriott .We tipped to the tune of almost $250.00 to this pushy lazy staff. The bed linens were Not changed and were clearly soiled,The maid also did not vacuum or wipe anything down ,We were happy just to receive clean tiles. My husband works for the Government (The hotel would not honor any discount ) That was okay ,We also own a Rare Coin and Jewelry Company ,It was the principal of the matter. I am also disabled and at the other Marriott at 55 fourth street ,I was not charged for handicap parking .This hotel charged us approx. $88.00 a night. When we arrived back to the hotel the second night of our stay the valet parking attendant rudely stated he thought we had checked out??? What an insult ,I explained to him we were staying two nights  . He rudely gave us another claim ticket for our auto. I then went inside to talk to someone at the front desk ,Their was a young dark haired Asian man there, He also was nasty, All I wanted to do was make sure we were Still booked for two nights ? He told me yes ,Then I asked about the parking situation with handicapped parking ? He stated Each Marriott was independently owned and operated and their Hotel Valet was Separately ran and they had nothing to do with Valet (what)...I then had valet bring our auto back we moved it to the corner where their was a handicap parking on the street. upon checking out that next day we carried our own bags down ,I waited for my husband to get the car ,While I waited I could hear the Valet parking attendants laughing goofing off. I wanted to go back in and talk to someone at the check in desk ,But after the Nasty Rude person I spoke to the night before I was frankly a little Scared to. After my husband brought the car round four of the valet parking attendants ran over to open the doors really pushy ,My guess is they wanted More Tips.Hum maybe because they were holding their hands out with their palms up?
When we received our bill for a regular room two nights stay ,We were charged two nights valet parking even though we moved the car. The bill came to $880.00 without any room service or anything else.
Wow I don't ever want to pay to be treated this way again.I did make a call after we returned back home to Reno Nv. I spoke to someone who was very kind ,However it had been over 24 hours and he could not adjust the bill.. Please everyone Beware!

23/11/07 | Link | Rating: 1.0
2. Rick L.
Not sure how this place is as a hotel... but if you are looking for a place to go to meet someone for a meeting - the lobby is a good place.

18/07/06 | Link | Rating: 4.0
3. Ashley H.
been here during the holidays and they have white lights hanging all the way down the atrium. some of the best bathrooms in the city. first time i went was when it was the pan pacific hotel which i kinda liked a little bit more but it is still good as a jw marriott. i like that the lobby is not on the first floor when you enter. the elevators are nice too and i always enjoy drinks at the bar.

15/06/08 | Link | Rating: 5.0
4. Kate R.
tv in the bathroom. heeeeeeeeeey!  no free conceirge though.  rooms were super noisy and small though.  and the elevator between the walkway and the check floor was a bit stomach turning.  there was a woman smoking crack on the side of the building when i was walking up around noon one day.

25/02/08 | Link | Rating: 4.0
5. Gerry C.
One night stand at the JW Marriott. I would not put this property in the class of a Four Seasons or Ritz however very nice. Interior design appears to be out of the step with today's newer hotels however nice up date Marriott style. Our room on the 8th floor was well appointed with plasma TV, and updated furniture. Bathroom was nice however fixtures were older. Lobby bar offered "Happy Hour" mac and cheese and Kobe sliders. Drink selections were appropriate. The bar area however did not have a cozy feel. The area appeared to have a hotel sterile presence. Service was friendly and competent. Restaurant manager stopped by to introduce himself and confirm if we were satisfied with the service. Very professional approach! During the late night could hear near by room doors slamming. We also thought we heard soft music playing at different times of the night from the lobby area since all the floors look down onto the lobby on the 3rd floor. Not a issue unless you were an extremely light sleeper.

14/02/09 | Link | Rating: 3.0
6. Mar S.
The best bed and comforter you can find. Robes were nice, soft and thick. Very clean room and staff was very helpful from the time you walk in to the hotel.  Great shampoos and amenities. Perfect location since it's close to everything. Hotel has really no restaurant to speak of and nothing to offer us as far as night life is concerned. Only complain is the noise from the street, you can hear in the room though we were 13 stories up high. Wouldn't mind taking the bed home and replace what we have now.

30/10/09 | Link | Rating: 4.0
7. Amy Jo A.
Clearly this hotel showed that it had another life before Marriott purchased it.  Signs of an asian and very modern influence exist. Rooms were clean and modern. Baths need more shelf space. Beds were very comfortable. Staff issued room key for our room to someone else which was alarming! Could use a coffee stand in the am for guest to get their own coffee.  Fruit water and iced tea on third floor lobby were gross. Parking is a sin! We used the parking garage around the corner across from Dorthys Blue Plate restaurant and saved half.  Do it.

27/07/07 | Link | Rating: 4.0
8. Kitty C.
My friend and I went to JW Marriott at Union Square for dessert. We went to level III restaurant and ordered mini 3 desserts set for $10. It was amazing! Especially creme brulee and fresh cream. We will definitely be coming back for sweet!

10/01/10 | Link | Rating: 5.0
9. Tom H.
Was pleasantly suprised by the quality of the service, rooms, and amenities.  Stayed there for two nights over the 2007 holidays--it was pretty nice and resonably priced.   Beds were comfy, bathrooms spacious, big screen LCD TV, nice views.   Didn't use the parking, but it seemed expensive, and the restaurant and lobby were under renovation--probably why it was cheap.  Lots of familys there, but I suspect during the week it's more business oriented.  I Pricelined it for $95/night.  Good deal.

30/12/07 | Link | Rating: 3.0
10. Cat T.
I have no idea how to give 1/2 stars, but if I did I would give this place 3-1/2 stars. I couldn't quite give it a 4 because there were little things that just ruined it for me, however I'm sure that once the place is done renovating, it can definitely be a 4-star hotel.

Stayed here this past Labor Day weekend. I wasn't sure what to expect as I knew they were renovating the place. Upon entering the hotel I was pleasantly surprised...the decor was nice and since we had arrived with bags in tow, the door man opened the door for us and informed us that the lobby is on the 3rd floor. When we got to the front desk, there was one person behind the counter and he was on the phone. My bf and I have never encountered a lobby being anywhere other than the 1st floor, so we tried asking if we were at the right desk for check-in, but he simply held up his hand signaling for us to wait, so we did. He got off the phone, but still didn't acknowledge us, so we tried again and again, got the "wait" signal from him as he decided to make another call...where is the customer service here?? After another minute or two, a lady emerges from behind to check on us and realizes that we're still waiting to check-in, so she apologizes and checks us in. We tried asking for a better room, or even possibly upgrading, but they didn't have any of those rooms available. Later on I saw that their floors 13-15 were being renovated, so I'm assuming that's why they didn't have better rooms available.

This past weekend was a little warmer than usual for SF so before leaving our room we would turn the a/c really low so it'd be super cold when we got back....but it wasn't very cold. The door stopper/door knob protector on the wall didn't seem to work as the drywall around the protector/stopper was cracked and pushed in. Overall service was pretty good - the front door was almost always opened for us, ice was delivered within reasonable time of ordering (yea, you have to call for ice even though you already have a ice bucket in your room), and they gave me late check-out 'till 2pm.

04/09/07 | Link | Rating: 3.0
11. t k.
Expecting a 4 star hotel?  Go elsewhere.  Maid service made beds and replaced towels ONLY....and barged in regardless of the 'do not disturb' sign on door (at 8:00 a.m.).  This is a self-service hotel not a 4 star hotel.  Asked for postcard stamps at front desk and was told they only had one!   Noise level from street is enough to keep you up all night and a double bed is about as big as a twin.  Had to ask for my bill upon check out and was given one for $45 (and told it was the complete bill). and then charged $179 on my debit card!  A definite language barrier with the most of the staff which doesn't help visitors when looking for directions, etc.

23/07/10 | Link | Rating: 2.0
12. mai g.
4.5 stars really

nice big rooms. comfy couch. big comfortable bed.

NICE bathroom.

minus half a star for the elevator. dont get me wrong, its not slow not dirty or anything like that. its glass. i can see how high we're going and how high we're at. very dizzying. that's just me i guess. maybe if i closed my eyes, i would have given them the whole 5 star?

did i say they have a very nice room and bathroom?

23/08/08 | Link | Rating: 5.0
13. Michael A.
the only reason i wouldn't give it a 5 star review is because of the MESSED up service one of the concierge workers gave me. screw that guy, i'll be calling customer care later about him.

standard basic rooms are 265 a night.

they are beautiful for what they are and the bathroom is huge.

they are slow if you ever need ice.. takes them like 20 minutes.. BUT you do get a HUGE lcd tv and hbo..

i got to catch entourage during my star and that was an added bonus! haha.

also, house cleaning comes 3 times a day, so make sure you have ur please do not disturb sign up if you don't want to get woken up!

08/10/08 | Link | Rating: 5.0
14. D N.
could not stay here again because of terrible tech... very slooooowwwww wireless...speed test indicated 256k download... and could not hardline in. tv was poor to terrible reception. better options in union square imho. would warrant 2 stars, but very clean and tasteful which pushed it up in ranking.

03/04/12 | Link | Rating: 3.0
15. Marcia S.
We just stayed at the JW for our company Christmas party, and once again we loved it.  The location is great, and they give military discounts.  They have recently remodeled and the rooms are extremely comfortable.

02/01/08 | Link | Rating: 4.0
16. Jeff W.
Rooms are a great size.  We have stayed here several different times and only one of those had great service.  Always had to call for extra towels, pillows...  Most of the time they do not check your frequent Marriott preferences.  One trip we booked 2 beds (traveling with mother-in-law) and they only had a king bed with a fold out!

12/11/08 | Link | Rating: 2.0
17. K R.
Nice hotel in a great location.  The staff were friendly and helpful.  The concierge (Ann) give us some good restaurants recommendations.  And the beds are super comfy!

05/07/11 | Link | Rating: 4.0
18. Tracy S.
My husband and I stayed here for our Anniversary and Dining Out event! We loved everything about the hotel! Large rooms, comfy beds and a great bathroom with a large tub! The staff was all very friendly! The only thing that was a little disappointing was the $50 valet parking. Other than that great hotel!!!! Can't wait to stay here again!

15/06/11 | Link | Rating: 4.0
19. nikki m.
Wonderful bellhop services. Beautiful lounge/ font desk/ bar area with big couches.  the shampoo and conditioner were a musk smell... being female, i didnt want to wear that all day.

03/08/11 | Link | Rating: 4.0
20. Irene F.
Very nice JW! I live in one in Houston, and this one definitely keeps the standard as high, if not higher. Beautiful rooms, beautiful lobby, and obviously a fantastic location. I came to visit my friends who were staying here, they ordered me some food, and it was pretty darn good! Overall, a clear winner.

15/04/08 | Link | Rating: 5.0
21. Ryan W.
I used to stay at this hotel when it was the Pan Pacific hotel.  It still has all the features that made it a fine hotel back then, features that even Marriott can't mess up: great location, nice room sizes, large marble bathrooms, impressive atrium.  Unfortunately, Marriott's conversion into their upscale JW Marriott brand has caused the place to lose some of the finer details, the more exacting service that was a hallmark of the old, Asian-themed Pan Pacific.  Perhaps it's the Asian propensity for attention to detail that is now lacking.  Service was polite, but I never felt they extended themselves to make me feel special.  A typical chain hotel experience.  Too bad.  Still, the place deserves at least three stars for all that it was, and all that it could be again...

22/12/08 | Link | Rating: 3.0
22. Stephen F.
Location = 3 (hard to get to with the one-way streets and construction)
Decor =  3 (modern look but under construction and not well kept, photos are better than reality)
Bathroom = 5 (bath and shower, family liked lighted make up mirrors
TV = 5 (large flat screen)
Staff = (bell captain = 5, front desk = 4, room delivery = 3)

26/08/09 | Link | Rating: 3.0
23. Mack M.
Bar: very nice, elegant, comfy and cosie. Perfect for a quiet-intimate evening with the espn! -definetly not for sports bar groups.

03/08/09 | Link | Rating: 3.0
24. Denise J.
I love the big spacious rooms.  I have stayed here two times for the Nike Women's Marathon.  Would definitely stay here again.

18/11/11 | Link | Rating: 4.0
25. Jeni Y.
Things I really like about this hotel:
* The gym is nice, and open 24 hours
* Room service is 24 hours!
* The rooms are equipped with Bose sound system, flatscreen TVs, and completely marble baths!
* The lobby's modern and well decorated - I wouldn't even have guessed that this was a Marriott.
* Great location - it's right next to Union Square.

* And last and best of all, they have this pineapple, papaya, and carrot soup that is heavenly. :-D

28/02/07 | Link | Rating: 4.0
26. Mark a p.
Nothing like a nice room for St. Pats weekend and a great rate. The rooms are pretty darn big. I swear it's 70% as large as the condo Iive in. I had the king size bed which is great for all the rolling around after a night with DYL crowd. The flat screen table top is a nice touch, but give me a larger regular TV. At least, i got two small pieces of chocolate.The bathroom was real nice. Tub and shower seprate which is a big plus. Nice oversized sink with plenty of room to put toiletries on. along with shelving that had normal hotel give-me's. Small 9" tv by sink. Little small for tub viewing and no good view from the pot. The location for the holiday was nice. Easy to get places, even Richmond Dist. Short hop home from a quick stop in North Beach which meant my pizza slices were still warm. It was nice to be able to go from home by SJ airport to hotel for about $10.
The third floor bar looked like a nice place to relax and visit for people from out of town needing such. Didn't chek out the gym but being open 24 hours is a huge plus. I reallly needed a good sweat befor the St. Pat's festivities.

19/03/07 | Link | Rating: 4.0
27. Nala L.
The staff here gives first class treatment!

Visited this place when it used to be the Pan Pacific.  Upon entering the check-in area, one of the staff members kindly escorted us to the lounge area upstairs and sat our freezing, wet bodies in an oversize chaise right in front of a warm, blazing fireplace.  Immediately one of the waitress came by and offered us something warm to drink.  We were not even staying at the hotel, but the staff was so thoughtful and friendly.  Talk about gracious, going above and beyond services!!!

The decor is rich in warm colors and has a chic vibe to the place.  What really impressed me were the white marble, plush, gorgeous bathrooms...Some members of our group ordered from the kitchen and bar, but personally I cannot attest to if the food or drinks were any good.  I just sat, drank my tea and enjoyed the atmosphere and was really appreciative of the great staff that was on hand.

28/09/08 | Link | Rating: 5.0
28. Toni M.
10/8/11 6:03pm  Pet-friendly clarification!  
Having stayed at many different locations of JW Marriotts across the country and internationally, and obviously because of the quality of their staff and implementation of a reliable service delivery system, I was a bit surprised to receive a remiss reply from the manager on duty via the front desk staff at the SF/Post Street property regarding being pet-friendly.  We wanted to be sure they were so our 10# obedience trained companion could stay with us overnight for the Cal vs. USC game this coming week (Thursday 10/13/11).  As long-time season ticket holders we were looking forward to staying in the city on AT&T site Cal games.  Yes---they are pet-friendly for $75 and if your pet weighs under 25 pounds.  Fine and perfunctory.  However, you cannot leave your pet unattended in the room.  I asked if their restaurants are pet-friendly and they are not.  I asked what patrons are to do if they are staying at the hotel and want to dine at their restaurant?  The front desk staff, a young lady who was very polite and professional, did not know the answer so she checked with the manager on duty.  The reply: "Eat in your room".  While I am not upset with the hotel's pet policies it seems immature and unprofessional for a manager to reply with such a rude response.  Ergo, the single star rating assigned.
I hope this situation does not occur again with other patrons and that this manager's performance evaluation reflects such lack of savvy and maturity. Thanks to the free market, I checked the HYATT/UNION SQUARE.  HYATT is dog-friendly, your dog must be no more than 25# and YES your dog may be left unattended but you must let housekeeping know so they don't go into the room---and if you want housekeeping services while you're away the dog must be crated.  Problem solved!  Hyatt is the way to go!  Go Bears!  
Woof! Woof!!!

08/10/11 | Link | Rating: 1.0
29. Josh R.
I stayed here the weekend after Christmas for 2 nights to celebrate the bro's bday. The parking entrance set up makes it hard to get in if you don't know how to navigate around SF's one way streets. It took my bro a couple times to finally find the right street to get our car to the valet. Overnight parking at valet = $45 per night, which is way more than what I'm used to, but I guess this is standard in SF.

The hotel's proximity to union square and all the different neighborhoods make it prime location to do anything and everything you would want to in SF. High quality shopping is only a block away, and anything else you would want is a short cab ride away, or muni/bart ride if you choose so.

I requested a double bed room, and was given that request, but was offered an "upgrade" to a view with a king bed and rollaway. After taking a look at my "upgraded" room, I was more inclined to take a downgrade so I could sleep on a real bed, and that the room was the same size as the double bed room, and had a smaller bathroom. I guess the upgrade part is the view of the city, since my double bed room's view was another building's windows. The room did have nice amenities such as everything marble, wood hangers, 2 plush robes, 40" lcd tv, a bathtub AND shower, and a weigh scale (if you're watching your weight, this is a nice touch).

I took advantage of the upstairs lounge (with an upcharge of $40 a night) that is (supposedly) only offered to guests with suites, and guests who are part of marriott's elite rewards program (I'm in the latter). The lounge offers breakfast, access to a computer (which was handy for printing out my boarding pass), water, juice, sodas, and espresso machine, some snacks, and 2 tvs where you can watch dvds at  your convenience. Breakfast is continental, where the only thing I found worthwhile is the fresh fruit. It's a nice place to relax away from your room, but at $40 a night, I don't think it's worth an upgrade.

The overall service of the hotel is good, but can be improved on. First thing that I didn't like was the lack of a special line for marriott elite members. This is the first marriott I've been to that didn't have one, and while this sounds snobby, I shouldn't have to wait in line when I'm supposed to have a little special treatment since I've earned it. Second, the concierge is only one person, and it takes a long time to actually get some help. While the concierge, Mike, did get me the reservation at La Folie, it took him some time to get back to me, and he was unable to obtain a reservation at my first choice restaurant, Chez Panisse in Berkley. Finally, I had problems with my key card on more than one occassion. It locked me out of my room the day I was checking out, and had to go down to the front desk when lounge access wasn't activated on my card.

At the end of it, I was satisfied overall, and will likely stay here again, especially since marriott owns me with their rewards program.

31/12/09 | Link | Rating: 3.0
30. Jeff M.
I've stayed at all of the Marriotts in SF many times over the course of being up here every week for 5 straight months.

The JW looks very nice:  the rooms are a little bit better than the others, the atrium is gorgeous, the bathrooms are by far the best looking.  It is in a good area next to Union square with some restaurants.

But as far as a functioning hotel they have a lot of problems:
*1 the TV reception flat out sucks.  I've had to call down to have them fix it in the past, even last night some of the channels were un watchable
* Hot water in the show is hit or miss.   Even then you have to turn to dial to the "Cold" setting, as the "hot" setting is cold.  Stupid.
* They have shower stalls, which I don't like- too cramped and I don't like the water coming straight down.  Also they give you this tiny little egg shaped bar of soap suitable for washing your hands.  Not very effective
* The walls are paper thin.  I've had to call down in the past due to noise from other guests.  
* The Bar area (level III) is as lively as a funeral home.
* Key cards sometimes don't work
* No half-half in the concierge level for coffee.  Really?
* The WiFi is horrible - doesn't work in some rooms, takes a long time to connect, shits down a lot, etc.
- No Ipod/iPhone attachments for alarm clock.  This is a nice to have that other Marriotts have.

For my money the Marriott Marquis is a much better hotel for the same or better price.  That being said, it is my #2 choice.  Avoid the Sandford Court Renaissance at all costs, and the Union SQ Marriott is also not very good.

08/03/12 | Link | Rating: 2.0
31. Kimmy G.
The beds here are so comfortable!!!  My husband and I stayed here on a spur of the moment trip up to San Francisco.  We ordered food to our room which was really good, and then I fell asleep at 5pm....and slept pretty much all through the night I was that comfortable.  It has pretty easy access to all the shopping and restaurants of union square and downtown area.  My only complaint is that the room was a little noisy from the streets below, but other than that I had a great time here, and the staff was very helpful and accommodating.

09/12/07 | Link | Rating: 4.0
32. Patrick M.
Recently stayed here because I was participating in the San Francisco Marathon. I loved the location, the valets and bellman were nice, and the rest of the hotel service was great. The room was also fantastic, very comfortable beds, and contemporary but cozy designs. If you can afford it I highly suggest staying here.

28/09/10 | Link | Rating: 5.0
33. Tiff W.
location in convient, decent hotel, parking is expensive, but what do you expect?

19/12/11 | Link | Rating: 4.0
34. Louis D.
Thank you! Thank you!

BIG improvement in the Internet service.

Yahoo speed test results
Your Throughput
Download = 2.663 Mbps
Upload = 2.667 Mbps

12/04/09 | Link | Rating: 4.0
35. Amy O.
Mmmm, fancy. Unfortunately, I have little to compare the JW Marriott to but I thought the suite we were in was really nice: couches were comfortable, bed was a bit too soft but linens great, and the turndown service was awesome. The best part, though, was the club with appetizers and dessert and breakfast! Everyone there was friendly and accomodating; one even told me to take some extra sodas at the end of the night in case we wanted any after the club closed at 10 pm.

One day, we'll come back to the JW Marriott... but first, we're going to try out all the other luxury hotel chains. Maybe the JW wasn't THAT great.

23/07/08 | Link | Rating: 4.0
36. Gregory S.
I used to stay here a couple times a year when it was the Pan Pacific.  That was 6 years or so ago.  First time back since it's become JW Marriott and I was very impressed.  The service was outstanding in every area... never onced touched a door to come in or out of the hotel... the doormen are that good!  Check-in was fast.  The whole facility is incredibly tasteful, modern and very clean.

The only thing that kept me from a 5-star rating is the bed was pretty firm and the shower closet if small... I'm big.  Neither of those things would prohibit me from staying again though.  These folks do a great job!

11/02/11 | Link | Rating: 4.0
37. Danielle R.
Love it.  Would likely have given it another star if it weren't for the fact that I know people who manage this place and I need to give them something to strive for, right?  The renovations give this a much needed, updated, comfortable and fun vibe.  Bar/restaurant area is great - happy hour specials are very nice!

Service is fantastic, from front desk and concierge to banquets, room services, etc.  For meetings, if you can score the top floor space, that is the way too go.  Though I shouldn't really spread that word around - will be more challenging for me to get that space, then!

13/10/08 | Link | Rating: 4.0
38. Heather B.
SWANK!
I was surprised this was a Marriott. Very unexpected to see such a contemporary look to one.

As a fellow coworker staying here put it, this is an ideal hotel for the Yuppie set. Plasma TV, Bose alarm clock, wall-to-wall marble bathroom w/tub and shower, lounge right beside check-in....the only thing missing from the room was Crabtree and Evelyn bath samples.

I should note that my one complaint was a very understaffed check-in desk. I had to wait quite some time just to get someone to ring up some crackers from the gift shop (it is not separate from the check-in desk). Luckily, I didn't have to utilize the front desk very much.

Another thing to note for future patrons--there is a concierge button in-room and you'll have to call them for sodas and/or ice. Ice and vending machines were non-existent here.

15/10/08 | Link | Rating: 4.0
39. scott p.
OMG- yelping stuff in san francisco is like- there are already a million billion yelps for everything.  Crazy!

So this is the hotel that wife's parent's stayed at during our dual-family weekend graduation awkward-stravaganza.  It's got a very decent location just off Union Square (with the nightmarish parking to match!) and I guess it was, until recently, the pan-asian hotel.

The main thing to flag here is that they are doing substantial renovation- so the bar area is currently located in a sub basement- and a dirty sub basement at that.  Minus one star!

The room we saw was fine- with an above average bathroom, flat screen television and decent decoration that appeared to have been recently renovated (no doubt in synch with the ownership change.)

It's worth saying- and this goes for ALL downtown san francisco hotels- parking on site tends to be $35-40 a DAY.  Downtown San Francisco is pretty compact, so cab rides tend to be $10 or less in the main touristy area, so before you spend $80+ on a car rental and parking, you may want to consider just cabbing it around the city.

19/05/08 | Link | Rating: 3.0
40. Donna Y.
Beautiful hotel located a little bit off of Union Square. Our room ended up to be a corner room. First time for me that I have to walk down a hall in the room to get to the rest of the room. The room was huge and had a huge TV too. The bed was firm and comfy. Of course one of my rule is in hotel you have to jump on the bed. The reason why is you can't do that at home. I do wish the shower was bigger but you did have your own separate bath tub. I do wish they had an extra garbage can in the room besides the one in the bathroom. Overall had a wonderful stay.

05/11/09 | Link | Rating: 4.0
41. Tracey C.
BOMB DIGS.  This place is ridiculously awesome and in one of the best locations ever.  Everything was within walking distance and the rooms were massive.  Perfect for work or pleasure.  Bathrooms were nice but the shower seemed a little cramped.  In the grand scale of things nothing to actually complain about though.  The beds were ridiculously comfortable and you simply melted in them.  Great architecture too.  Very elegant very classy.

29/01/11 | Link | Rating: 5.0
42. Shamsie E.
Hotel was beautiful - service was horrible. This hotel needs a lesson on how to treat it's platinum members.

24/07/10 | Link | Rating: 2.0
43. Koli H.
Stayed here using a Free Two-Nights Stay Coupon.

Very nice hotel. It's what I pictured a Metropolitan upscale hotel should be.

My only qualms were that there was no ice machine on my floor, and evidently they have stopped offering 24-hour Room Service, even though there still was late night menus available. They have done the same at JW Marriott Desert Ridge in Phoenix as well.

Overview: Beautiful property, great location. It's close to a lot of the things I wanted to do in San Fran...

18/12/08 | Link | Rating: 4.0
44. Katie P.
Very average room (though the bathroom was plush).  The bed was supremely uncomfortable.  A total waste of Marriott points and not worthy of being called a J-Dub.

26/07/10 | Link | Rating: 2.0
45. Dee C.
I even liked this place when it was Pan Pacific.

There meeting space is nice. They have great views of Union Square and the staff is friendly. They are well on top of our needs. The prices are a little excessive.

I recommend the stay here to all my visitors. This is a nicer end of the Marriott's and the service proves their higher standards.

There is room for improvement with their updates to the interior and exterior decor. Otherwise the place is almost perfect.

13/02/08 | Link | Rating: 4.0
46. K T.
I have stayed at JW Marriotts before. And this one does not deserve the "JW" in front of it. Don't get me wrong. Nice enough hotel...but it is NOT up to JW standards if you are familiar with this distinquished-usually upscale level Marriott hotel.  

Service was great. But the hotel itself I'd say doesn't have many "frills" Gym space is a B-.  Half the plugs in my room didn't work. Expedia had this rated as a 5 star hotel. It is not a 5 star hotel.

I've also stayed at this location when it was a Portman hotel and Pan Pacific-years ago.  I was disappointed that JW Marriott didn't upgrade the rooms when they purchased the building...it appears to me they didn't do much to upgrade the rooms or the interior of the building.

On the positive side- service was great. Very convenient location- only one block away from Union square.

Parking is $49/night.

05/09/11 | Link | Rating: 3.0
47. Stephen C.
My wife and I enjoyed a lovely room. Decor up to date and clean. Bathroom large and well lit. Staff pleasant and responded quickly to all requests. They need to replace the windows in the rooms with double pane windows which would help on the sound issues from the street which is can be too much. (Bring ear plugs).

The food in the hotel restaurant was actually great. The steak was cooked perfect! I was surprised. The bar area was wide open but not a lot of traffic so this is not the place to hang out to meet people, rather to hang with your own group. 2 blocks from Union Square and all of the great shopping.

04/11/09 | Link | Rating: 3.0
48. Jennifer G.
I stay here all the time for work and am just coming to the end of a 7 day stay for work & my daughters birthday.  The staff there exceeded my expectations (which were already very high).  I highly recommend this hotel.

15/08/12 | Link | Rating: 5.0
49. M S.
Great location. One block from the heart of union square. Very welcoming staff. I really liked the bar/lounge. Room was nice. Loved the bathroom!!!!!

21/07/10 | Link | Rating: 4.0
50. Hasham Y.
this hotel has under gone massive renovations and many improvements are still in effect. Though the hotel is only a block away from union square which makes it extremely appealing but it is 2-3 blocks away from tenderloin area. the hotel is Bart accessible, close to shopping mall and some great restaurants. There platinum member lounge on 21st floor serves excellent pastries/ desserts in the evening.
I find there rooms to be rather cold and lacking character. They are relatively big with lot of empty space. Though they provide 46" LCD but dark colored bedrooms are real turn offs. Also I am not impressed with cononcierge restaurant recommendations.
There is a parking structure  two blocks away from the hotel where u can park over night for quarter of the price of hotel parking

18/03/09 | Link | Rating: 3.0
51. Christina S.
Everything here is perfect!
We originally had a room booked at the JW Marriott, but due to an overlapping in bookings, they moved us to their sister hotel which is the Hotel 480....and they were going to comp. the room as well as pay for parking and breakfast or lunch.  Once we got to Hotel 480, they upgraded us to a suite with a view of the city and bay.  We left that hotel the next day paying only $4.67. (what we went over from lunch) Will go back again!

28/08/08 | Link | Rating: 5.0
52. Kim W.
Stayed here for 2 nights because there was a convention at the hotel.  The room was big.  Foyer, living room, bedroom, 2 bathrooms, etc.  That being said, I was always led to believe that JW Marriotts were the top of the Marriott line.  This room, while large, was pretty much a typical Marriott.  Nothing special.  And the hotel amenities weren't great.  Just the standard lobby bar, small restaurant, and sundry shop (which was pretty lame).  When I called down for wine glasses, they brought me water goblets and I had to explain to the "butler" what a wine glass was so that he could get them from catering.  We got a good rate, so I'd stay here again, but I'll reset my expectations next time.

17/05/11 | Link | Rating: 2.0
53. Heather J.
The staff was great, however the hotel was finishing up on remodeling so it was not as fabulous as I expected.  The concierge helped set up a great wine tour with a private service that was only 4 people including me and it turned out to be the highlight of my San Francisco/Napa Valley trip.

11/02/09 | Link | Rating: 3.0
54. Lorene S.
Good view, centralized, touristy locale.  Complaint of clogged bathtub =snide front desk manager.

13/08/11 | Link | Rating: 2.0
55. Jeff P.
Great location.  Great ambiance.  Great room view.  I loved the bathroom in the room, although low water pressure in the shower.  Great valet staff.

06/05/11 | Link | Rating: 4.0
56. Allen T.
I've generally had good experiences with Marriott; my recent stay at the JW wasn't one of them.  No newspaper, lousy service etc.  There are two other Marriott's downtown (Union Square and 4th street) that have better locations and better service.  The Marriott on 4th street has particularly nice views of the Bay Bridge and city lights.  The JW in SF is a weak offering for Marriott's premium brand in a key city.  Step it up guys!

08/02/11 | Link | Rating: 2.0
57. Julia S.
I flew out to SF to take care some unpleasantries and stayed here for a night.  The great view, convenient location, friendly staff and neat building interior architecture really took some weight off my shoulders.  I was so discombobulated  when I left LA, I neglected bringing a proper jacket and the staff directed me to near by shops.  On a negative note, valet was outrageously expensive.

11/07/11 | Link | Rating: 4.0
58. Belinda B.
My sisters & I came here for a sister retreat & this was perfect place to be. We were looking for something big so we got the Jr. Suite which was a good size for the 3 of (2 in the king bed & 1 sofa couch) the decor was cute from the lobby 2 our room. The bathroom was huge all 3 of us was able to be in it. Our room came with 2 heavy robes that was nice, the bed was comfy (a lil' 2 soft 4 me) but my sisters loved it. The only thing that bothered me was in front of the door needed vacuuming & it would have been nice to have a mini fridge in a "jr. suite".
The staff was real friendly especially the valet/bell-hops very accommodating, handsome & funny (at least with us). Housekeeping didn't get on our nerve knocking on the door "housekeeping" but then again we requested late check-out (yeah we got it like that) lol!
As far as locations go, it was in the middle of all the shopping 3 girls from L.A. would want to do

03/11/10 | Link | Rating: 4.0
59. J G.
Room was very nice.  I'm not too crazy about the big open space in the center of the hotel as I'm afraid of heights, but I managed by hugging the wall.  One elevator was shut down ( out of 4), so we at times had to wait with a crowd.  The elevators were slow.  Scaffolding was on the outside of the hotel.

28/09/09 | Link | Rating: 3.0
60. Adam X.
Secret 1: I've been married once and it was here on the top floor with 150 of our closest friends when it was the Pan Pacific.

Secret 2: The bridesmaids were all on mushrooms.

Secret 3: On that top floor, there are panoramic windows all around the east side of the building, and there is a beautiful open-air patio that is often left unlocked in the SE corner. Great place to grab a drink (at the bar) and hang out up there. There used to be chairs there... will check again soon.

03/09/08 | Link | Rating: 5.0
61. Gil S.
Paint the white atrium walls grey, remove the odd lobby kitch, replace the ornate suicide cables with something more industrial, ride the glass lift up and down through the cramped bowels of the seventeen story atrium you have  middle management housing on the Imperial Death Star.

Or leave it as is, it's a midpriced tourist and business hotel for visiting life forms.

Either way it is dark in here.  And c-c-cold.  Two fireplaces are turned up full blast even on the hottest day.

Please keep the centerpiece sculpture of four naked girls dancing atop a giant marble ashtray, because every guest needs a big bronze tush in their face.

14/06/07 | Link | Rating: 4.0
62. Graham P.
Great location, view and service.

23/12/12 | Link | Rating: 5.0
63. HW C.
We stayed at this hotel due to the walking distance to Union Square and all the shops.  It is conveniently located.  The room is a good size and comfortable. Services are pretty good.  We particularly like the dinning restaurant.  Too bad the top floor rooms were all closed, so we couldn't have any glimpse of the view of the city.  For the price that we paid ($100/night), it is a great deal.  We'd come back to stay at this hotel next time due to its convenience, the comfort and the size of the rooms.
We aren't crazy about the interior decor- a bit dated for us.  But that's okay.

07/12/08 | Link | Rating: 4.0
64. Kim D.
Um..

"...if you feel you absolutely must have these items, we will be happy to conveniently charge it on your bill."

That was the sign that greeted the amenities placed in the bathroom. It's an awfully perplexing sign, because if you go to the hotel - don't you ransack the shampoo, conditioner, lotion... blah, blah, blah?

And then there was the notion of if you are staying with someone, for two people - you have to do two deposits, from each person. That was service hiccup number two.

I think the Marriott that I stayed at near Old Navy in the city had more character, class, and even though it was at a lower price point - there was something more consistently upscale about that one. It seems as if Marriott wanted to charge more, so they made things out to be and look more expensive. But just as a whore is a whore, a slut is a slut... a MARRIOTT will be a MARRIOTT. Adding JW has the propensity to complicate things...

The room was nice and spacious, however. If you are looking for a good bed, do go here. The 900 thread (?) sheets that great you on a dreamy bed is just heavenly. That was probably the greatest thing about this place.

And you think it's a hotel, it's a bed and blah, blah whatever... it gets the job done, right?

But if you are fronting some money, you expect some sort of good service. And maybe more politely worded, welcoming signs...

Otherwise, the end all be all... this place is what I imagine what Tara Reid's room at Promises looks like. And I mean that's with the hideous, obtrusive suicide railings that greet the floors of where each room is stationed. I'd come back for the bed, but there was no great service to be remembered. And with San Francisco: the W, Intercontinental, the Nikko and maybe even the Clift could call your name in a much nicer way...

29/12/08 | Link | Rating: 2.0
65. Mark F.
What a sorry excuse for a Marriott property...

Pros-
Location: Excellent
Concierge (Matt): Excellent

Cons:
Club Lounge: Pathetic
Maid Service: Was there one???


Notes:

1) Espresso machine in club lounge died the first day of our stay and on day four was still DOA.

2) Breakfast Buffet (Scrambled Eggs and cheap Cold Cuts) and Evening Snacks (Carrots and Celery Sticks) were basically the extent of the club lounge perks.

3) A single "Dollar Store" residential toaster (Two Slicer) for entire breakfast buffet had guests waiting in a queue.
 
3) Cheap wine was available each night in club lounge... for a ridiculous fee.

4) Maid Service was non-existant!!!

5) Breakfast trays from the morning room service would sit in the hallway all day and all night for each floor.

6) In-room toiletries lacked a "bath sized" bar of soap. Facial size only!

7) Honor bar (snacks) were covered in an inch of dust and each bag of chips and/or candy bar was faded from being soooo old. Throw them out already...

8) Speaking of dirt and dust... this JW must have been open during the great gold rush because there were cakes of dust throughout the entire property.

9) A dropped straw sat in the hallway the entire length of our stay.

10) The JW Marriott sign was just a piece of cardboard covering over a faded "Motel 6" sign. (Just kidding... I never checked)

-Guest Profile-
Age: 43
Sex: Male
Occupation: Executive
Nature of Stay: Pleasure
Rewards Member: Marriott Platinum Elite

04/01/12 | Link | Rating: 1.0
66. Bridget D.
Was better than the Ritz at Half Moon Bay! We stayed for three nights and received great service everyday. We were able to check in early right after our flight! Great spot and centrally located!

13/06/12 | Link | Rating: 5.0
67. Chris L.
Service was excellent and food in the restaurant was great as well.

21/06/11 | Link | Rating: 5.0
68. Rebecca M.
Siba in the catering department is fabulous!  We were working with him on a wedding proposal and he was so helpful and accomodating. Can't say enough nice things about him!

02/01/13 | Link | Rating: 5.0
69. William A.
Cashed in some points to crash in the city. I don't think people reviewing realize JW Marriott isn't a 'Marriott' - its called JW Marriott to signify a more elite hotel, and supposed to be a a creme de la creme property.

No complaints here (other than a rude valet I almost slugged...)
Checkin staff very hospitable, rooms nicely done, although nothing over the top.

Better sound proofed windows should be installed, the glass is very thin and lets in much of the Union Square noise. But then if you drink heavily you don't hear the sirens all night. :)

Depending on the rate, I'd stay here for business if needed.

13/12/08 | Link | Rating: 4.0
70. Shamim I.
I stayed here for the weekend of Martin Luther King's birthday and had an overall great experience.

PROS
+ Centrally located in San Francisco to where you can easily get to any point of interest.
+ The staff is friendly and attentive.
+ The jr. suite (single king size bed with a bathtub and separate shower) was spacious and quite cozy. The room was able to fit an additional roll-away bed, and came with a 2 person sofa bed.
+ The views are phenomenal when high enough (19th floor was gorgeous; while the 7th floor will give you a view of Ruby Skye).
+ Nice large HD television and convenient dedicated service button to request staff help
+ Elite Lounge on the 21st floor that offers great food and snacks
+ Level III bar & lounge is a nice chic spot for relaxing with friends after a long night, or to wait for others.
+ The staff brought an extra fridge to our room to keep our drinks and food cool (no extra charge)
+ Room had inputs and outputs to do presentations and to hookup a laptop directly

CONS
- The hotel is a bit older and some of that age has begun to show in certain regards (e.g.: the elevator buttons sometimes don't work when needed)
- I prefer opening my own door, but for a hotel like this, I was surprised at how sporadic the staff was to have people opening doors for guests.
- The rooms have relatively poor sound insulation. At times, I could hear the crowds from Ruby Skye from the 7th floor room (not as much of a problem when we were in the 19th floor room). Anytime a police man, fireman, or ambulance rode through, it felt as if you were outside.
- Internet is an additional $9.95 for 24 hours with no included Wifi. What kind of hotel in Silicon Valley / SF doesn't offer this with the room? Ridiculous.

OVERALL
Great hotel with nice helpful staff and pleasant / relaxing rooms. Could use a hint of remodeling to bring the elevators and sound proofing up to today's standards, and the amenities (namely internet) could be improved upon. The inclusion of the 21st floor lounge for Elite members is a plus and overall the hotel was a pleasant stay for my colleagues and I.

18/01/10 | Link | Rating: 4.0
71. Dom G.
I love love their decoration and the view from the room - if your room on the top floor.

11/10/11 | Link | Rating: 4.0
72. Juan M.
30,000 of my Marriott Rewards foir one night in the most comfortabke bed I have ever slept in.

Thats about where the story ends. The most exoensive bar in the city - Even more than the ultra fantastic Redwood Room at the Clift.

The hotel used to be the Pan Pacific and has an odd layout. Yopu go up to the third floor - or Level III to check in and find the lobby, bar, and 2 restaurants.

The glass elevators are cool, but done before and kinda dated. The suicide railings are not hidden by any means and actually make you think about jumping off rather than hiding the fact that you can still fing a way to do it if you really wanted. Our 8th floor room door was located oddly behind a pillar. as were most doors.

Once inside the room it was very spacious and had a large LG flat panel TV and a huge marble bathroom. The Tub took up most of the space - I am assuming its former roots as the Pan Pacific was the cause of this. The shower was small and only built for one. Which, on our vacations, is a bummer as we like to conserve water =)

Thats our story and I am sticking to it.

There was a weird sign placed next to the shampoo and soaps. It read something like - If you feel the need to take any amenities, then the appropriate charge will be placed on your bill.

Weird. If I open a shampoo, I can't take it? Do you reuse them? gross. You throw them away? What a waste. Just kinda weird for a 30,000 point per night hotel.

I guess that goes with the $13 mimosa our friend had while waiting for us to check out. He wished they would have used a good champagne too.

So how do you rate all this with the most comfortable hotel bed I have ever slept on?

03/01/09 | Link | Rating: 3.0
73. Patrick C.
This is a JW Marriott...probably one that shouldn't be branded as such. In all fairness, it is pretty much the old Pan Pacific, and one of the older JW's (unlike international and other big city JW's) with the price to match. You can grab a room for mid 100's if you need to on the weekend, which is what I did. Armed with a Buy one Get one free coupon (being a Marriott member), it ended up being less than a motel. Can't complain about the price, but this is flagged as Marriott's flagship in San Francisco and definitely doesn't meet that standard.

Room check-in was easy enough. Had the valet watch my car while I went to go get in line (no member check in, odd) and for the size of the hotel, the check in lobby was quite small. Entrance to the hotel leads to a bank of elevators that bring you to the lobby on another floor. Was given my room + upgrade, on the concierge floors and was told that the room was an upgrade and larger with a view. Fine...very spacious room and work desk and very nice marble bathroom that included both a tub and shower, with the toilet all the way in the back and hidden (which is nice!).

The multimedia panel attached to the wall doesn't work with HDMI, even though there was a slot for it. Had to have a tech come in and help me try and make things work with cables, to no avail. Finally he just gave me a dinosaur of a DVD player and told me to watch a movie for free through the movie system. That took TWO hours, though I just worked through most it.

We had room service for dinner which was 2 steak sandwiches with fries. $50...but again, had buy one meal get one free so it wasn't too bad...and the sandwiches were good.

Overall the stay was what it needed to be, a place for me to crash after partying over the weekend. Dissapointed that this hotel represents the upmarket/flagship JW Marriott brand, but at least they didn't charge like it.

If you want parking, go across the street to the 24 hour in-out service that costs 20-25 a day depending on how you negotiate, they go by 24 hours when you start, so 3 days was actually 2 because I got in Friday afternoon and left Sunday morning.

22/04/10 | Link | Rating: 4.0
74. Mike G.
GREAT hotel!  What do you expect from a J.W. Marriott?

Fantastic service from the moment you step foot on the property....Very nice rooms and quiet! It is still a rip off when you have to pay $12.95 a day for internet.....come on give us a break will ya...If you are in the city stay here! Really....you will love it.....

09/08/09 | Link | Rating: 4.0
75. Jim R.
Was a real let down after spending 3 days at a resort in Napa...at almost twice the cost!  Very uncomfortable bed.  And the rooms have those annoying motion sensing thermostats, so the room became very warm in the middle of the night and I had to get up to set the sensor off in order for the room to cool down.  The shower took about 5 minutes to get WARM...never hot.  And the showers are fairly small and compact.  I was also awoken this morning to the lovely sound of a jack-hammer on the top floor at 7:30am.  Also, they charge $50 per day for parking!!!!

Overall, the hotel is extremely clean and lovely to look at.  The staff was very accommodating when I needed them.  The location is also great.  But the uncomfortable bed and inconsistent room temp. along with warm shower water really put me off.

26/03/12 | Link | Rating: 2.0
76. XiuCe H.
Great location, near Union Square, walkable to Chinatown/North Beach, Civic Center, and Powell St. Cable Car.

Clean, nice rooms, comfy beds, very good service. The only slight negative  is that the interior is not particularly impressive, but this is a minor thing for me in the overall hotel experience.

If you drive, I recommend foregoing the valet service ($50 or so per night) and instead parking at Propark (433 Mason) which is just half a block away which charged me $32 for 24 hours with full in/out privileges.

27/02/12 | Link | Rating: 4.0
77. Teresa K.
breakfast in club excellent
room large and clean
great view of city
am not a big fan of the front desk on the 3rd floor but it was accessible.
fitness center was very nice, fresh water, apples, towels and free ear buds along with many treadmills, ellipticals, bikes and weights.

i deducted one star because everytime we were at the front desk the concierge was busy and the front desk staff who had no customers would not find a map for us.
once we did talk to the concierge she was very helpful.

12/08/11 | Link | Rating: 4.0
78. Troy S.
The Marriott on Post is a great place to stay if you are attending a conference, or are in town for business near the financial district. The Hotel is close to the BART station, which will take you right to SFO.
My room had a nice flat panel TV, and a great bathroom with a tile shower stall and tub. There is also a bar downstairs, valet and room service. But with great local restaurants, good public transportation and bars-a-plenty, I didn't use any of their services. They did bring my up a mini-fridge free of charge so I could have some snacks and bring left overs back to my room.

08/11/09 | Link | Rating: 4.0
79. Chain L.
Talk about top tier.

Their rooms are super nice. Well equipped with full marble tiled bathroom, separate shower and tub. Reminds me of Vegas hotels. Beds are decent and the decor is sleek modernized minimalistic. Beautiful Lobby, though not as grand as I hoped, still very stunning.

It was raining, and the bellman let us borrow umbrellas! The check in staff were quick, nice, and accommodating. Except for this one rookie who was working the night shift, he was an idiot and a half.

Too bad they don't have a pool, however they give passes to Club One which is a health club next door. They do have a fitness room with decent cardio equipment, weights, water, and free apples. Its nicely dressed with a couple flat screens as well.

This place is about 5 blocks from the bart station, so not a bad walk, and at the center of all the bars/clubs you would want to be at in SF.
If you could shell out the cash, I would stay here.

26/01/10 | Link | Rating: 4.0
80. Remi K.
Not a typical JW property regarding layout and appointments, but the Staff is exceptional in service.  I had a problem with the room type assigned, and the GM (Bruce) called at 5am in the morning to resolve it to my absolute satisfaction.  Rooms are very clean, and location close to Union Station is desirable.  The property gets a 5 star for service, and a 4 for other rating categories.

17/05/13 | Link | Rating: 4.0
81. Rosalynn D.
Lovely hotel. Perfect location & great service.

The rooms were very comfortable!

The only downside was that our room didn't have an ipod dock or any music player of any sort so we had to call the front desk to get one.

Other than that, we had a lovely stay. What more can i ask for? Ruby Skye was just down the block. Chinatown few blocks away & shopping starts right when you walk out the door. Perfect location :)

i miss you SF :(

27/04/10 | Link | Rating: 5.0
82. Kiran M.
Great hotel, good meeting facilities, and the lunch was great and healthy. Only problem is in the morning you can hear some protestors.

28/04/12 | Link | Rating: 4.0
83. Jessika R.
Pros: Room and hotel were beautiful, and hotel itself is very well located. I also loved that they have complimentary town car service (up to 2 miles) from 7am to 9am and in the evening for a few hours.

Cons: PARKING IS ATROCIOUISLY HIGH. Overnight parking for hotel guests is $49 (car) and $59 (SUV). I couldn't believe it. It was a huge turn off.

31/05/11 | Link | Rating: 3.0
84. Stee D.
I didn't actually stay at this hotel, but my mother and her husband did and so I did spend the night there and got to experience it.

pros: great location (Post st, a block from Union Square) great views (you can see the Golden Gate Bridge on a clear day) and decent room quality

cons: someone flung fecal matter on the roof, that wasn't even cleaned properly when my mother complained. no mini fridge (wtf?), every amenity was vastly overpriced, 12 dollars for internet connection (rip off)

14/06/11 | Link | Rating: 2.0
85. Kellan M.
The lobby and restaurant were beautifully decorated.  Check in was quick, simple and the customer service was great.  

The review didn't get 5 stars because of the room.  
Pros:  The bed was SO comfortable and we had 500 comfy pillows.  The bathroom had a shower and tub, both were great.
Con: Size.  Not very big at all.  I've stayed in less pricey hotels with bigger rooms.  

The bar was nice, if simple.  Good drinks and nice bartenders.  Overall, a great stay and in a nice location.

13/07/10 | Link | Rating: 4.0
86. Doug V.
We had our wedding at the JW-Marriott Union Square and were overwhelmed by the level of service we received, not just in the days leading up to the event, but throughout the entire planning process.  Their on-site wedding coordinator, Katie, was with us every step of the way, helping us with every decision and making sure a doubt never entered our mind.  One thing that I have learned after planning a wedding is that you are going to deal with some vendors who are very responsive (quick on the e-mail) and others who are not.  Due to the stress involved in planning a wedding, there is nothing better than dealing with people who are quick and Katie is precisely that.  She is extremely professional and just fantastic at her job.  Her services are included in the package that you negotiate.

By having our reception at the hotel, we didn't have to worry about renting much of anything.  Tables, Chairs, Linens, Silverware, Bartenders, Servers, Food, Alcohol, Hotel Rooms, and Uplighting are some of the major variables that you won't have to spend a minute worrying about, because it's all part of your package and all coordinated by the hotel.  Most of the benefits that you receive are clearly laid out on the Hotel's website, but here are some of the reasons that we were left so satisfied.

The Big Things:

1) As I mentioned above, Katie will make everything happen for you.  No need for a wedding planner with her services included in the package.  She contacted all of the vendors before the wedding day to arrange for their deliveries, arrival times, etc.  Very helpful!

2) We were upgraded to a Presidential Suite for the weekend which allowed us to entertain our guests throughout the weekend.  The room was incredible and included 2 bathrooms, a large family room, dining room and bar.  You are certainly treated like royalty during your stay.

3) Both sets of parents were upgraded to suites similar to ours @ the regular room rate and we were able to give out 2 additional upgrades to guests of ours (ideal for family fitting 4 or more in a room).  This was a huge help as both families are not from San Francisco.

4) We were given enough Marriott Points to cover hotel costs for our 2 week vacation in Thailand.  By using the Marriott Visa card to pay for the wedding, we were able to get amazing bonuses.  This was a huge cost savings.

5) The food is excellent.  Our guests were raving about the food.  We went with Filet Mignon and California Halibut, preceded by Lobster Bisque, and it was all a big hit.  The quality, even when being prepared for 126 guests, mirrored the quality we had in our tasting which was 5 stars.

6)  Our contract gave us a $600 credit for our cake.  We had three options for the vendors and decided on Chef Bala also known as the Cakemaker (that's a separate review itself but it was great to know that the suggested vendors were great).  The cake was amazing and we ended up not using the entire amount which was credited back to us on the total bill - again great.

The Little Things:

1) Once you commit to having your wedding at the JW Marriott, they will invite you to a tasting with your family.  This was one of our favorite parts.  Imagine a 5-star meal with your family including sampling generous portions of all menu items that you'd reasonably like to try.  This meal will also include a lot of Champagne, Red Wine and White wine, so be ready!

2) Katie met with the mother of the bride both on the Friday before the wedding day and on the day of to make sure that everything was set up as intended which always help to calm the nerves.

3) Prior to the big day, we were asked what our "drink of choice" was.  Beginning with the cocktail hour, the bartenders and servers spent the entire night making sure that we each always had a cocktail in our hands.  Because you get so busy throughout the night, this was a nice little touch.

4) The bartenders were very generous with their pours all night long.

5) The hotel helped us by taking care of the parking for our family and vendors to help us reduce additional expenses that we would have gotten charged.

6) The hotel delivered all of our welcome gift bags to our guests' rooms at no charge.  Many hotels charge you for this.

We felt that we were treated more than fairly throughout the process and were left with no complaints, but keep the following in mind:

1) The hotel does a fine job of pointing out everything that is included in your wedding package and honors all commitments (and often beyond).  Make sure you gain an understanding of everything that is NOT included: linens that are a special color, additional uplighting to cover the entire room, etc.  It's perfectly reasonable that these things cost extra since the hotel has to go out and rent them, but you'll feel a lot better if you understand this at the time you sign the contract, so ask about common upgrades.

2) Parking at the hotel is something like $58/night.

03/09/12 | Link | Rating: 5.0
87. Hue M.
The place was clean. The interior was gorgeous. the exterior is also nice.

But the rooms were not very impressive. I was thinking a JW would have grand rooms, especially if you fork over a lot for it, that it would be larger in size and not so cramped!! The restroom was the size of the bedroom! The restroom was gorgeous! They could have done something about the rooms.

We asked for towels. No towels got brought up.

Parking is rough here, its like $50 a day or something ridiculous. It's SF so yeah...

07/06/10 | Link | Rating: 4.0
88. Elizabeth F.
Beautiful hotel and very nice, comfortable rooms.

22/10/12 | Link | Rating: 4.0
89. Robert S.
Come on JW, I expected more out of you.

I am currently on the 11th floor of JW Marriott writing a review on my phone. Why? No free internet. I refuse to pay 13 bucks for internet, when I'm (well my company) is already coughing up 200/night for a standard room. Today is day 3 out of 5 that I'm here, and so far everything has been subpar. I showed up here Sunday night around 11:30 pm, after dragging my luggage 6 blocks from Powell Street Station. Cold, tired, and groggy, I checked into my room. I get naked and walk into the bathroom, only to step in a huge puddle of someone's pee-pee that was leaking from the toilet. I immediately called the front desk and they asked me to come downstairs so they can give me a new room. I had to pack up all my stuff again, go downstairs, and come back to the 11th floor for me new room. Maybe I'm a diva, but I kind of expected an upgrade, extra Marriott Reward Points or at minimum have someone send up a key for my new room. Oh well, I was too tired to say anything. I noticed in the mornings, that I'm probably the only person that doesn't get a copy of USA Today. No biggie, cuz I don't like to read, but it's just an observation. The bar on the 3rd floor has happy hour, but the prices are far from happy. Drinks start at 6 bucks, and food averages around 8-10 bucks. The lobby is nice, but that doesn't really matter to me since I'm not sleeping in the lobby. The rooms are decent. Lots of room in the bathroom, and the bedroom is pretty standard. I think my TV is possessed though. It works when it feels like it (ie, HBO HD only has audio, sometimes all channels don't have audio...etc).Great location though. Close to a lot of good restaurants, Union Square, and Fisherman's Wharf. The fitness room is pretty standard. Clean, but doesn't have much of a free-weight, body building type machines. I guess I'll have to put my dreams of sculpting my beer belly to a 6-pack on hold again, this week.

A little about my credentials:

I'm a young engineer that gets the privilege to fly around the world and stay at trendy hotels. I probably stayed over 7 weeks cumulatively so far this year. George Clooney's got nothing on me. He has a number in mind. I already hit my number.

21/07/10 | Link | Rating: 2.0
90. Jake P.
This hotel was actually just average for the price.  I tend to judge a hotel by the quality of it's workout room.  This hotel's workout facilities leave a lot to be desired.  They have your standard elliptical setups for the chronic cardio crowd, but the free weight / dumb bell area is super small.  

Location wise it is in a good spot, close to Union Square as well as market street.  Within walking distance of those locations which is nice because parking is an absolute joke in San Fran.  As other users have mentioned the hotel charges $50 / day for parking.  We ended up cabbing to and from the airport for $40 / each way.

When I come back to San Fran I will look to stay elsewhere.

14/06/11 | Link | Rating: 3.0
91. Andrew S.
Came here to spend one night in the city. It's a very central location located just walking distance from the bustling Union Square with plenty of shops and restaurants just steps away.

The hotel is nice and clean with most rooms having spectacular views of the city skyline. Our room was equipped with a PURE Air system which is an air filtration system that helps for those with allergies to dust. They even have Hypoallergenic Bedding which combined with it's comfy king size bed will lead to a peaceful night's rest. The room itself was equipped with a nice big closet, flat screen TV and even a Bose radio player. The bathroom was huge compared to other SF hotel's I've stayed in. There is a separate tub and nice rain shower with marble tile from floor to walls.

Overall, this place is a great place to spend a night in the San Francisco.

08/07/11 | Link | Rating: 4.0
92. Steve L.
How many yelps have I done before this? Several, right?!

The JW was built as PAN PACIFIC and now Marriott has it's signature on this property.

Very nice. Location is great if you need to be anywhere near Union Square in SF.

Valet staff was most courteous; our stay was last week. Our room overlooked Post Street - and we were quite comfortable. Bed, bathrooms, turn down service was most acceptable. We will return.

I hope your stay is as congenial and comfortable as ours.

06/09/10 | Link | Rating: 4.0
93. Carol J.
Very poor internet connection for a nice Marriott standard. Either no connection if you are on wireless (very choppy) or super slow connection if wired. Not ideal if you are on business trip and need to get work done which I was. Especially when I'm paying $12.95 per day for choppy broken internet.

Otherwise, customer service is great, location is awesome, and rooms are big and clean.

Though I did have a weird encounter: when I got to my room, it was propped open. No one was inside and the key worked. It was alarming. I told front desk and they gave me a different room.

29/06/11 | Link | Rating: 2.0
94. Blondie R.
I loved this place!!!  My friend Brenda and I spent New Year's Eve here, and had a fabulous time.  We've both been getting divorced, and our divorces became final around the same time, so we decided to celebrate!  It was a last minute decision, but we were able to get a great room, and it was so comfy.  The Society of Single Professionals(we go to a lot of their dances) was sponsoring a New Year's Eve dance at the hotel, and it was only $30 bucks!  There was a special room rate if you were going to the dance, but we didn't book soon enough, so those rooms were gone.  Next year!  It had to be the best bargain for New Year's Eve in San Francisco!   Brenda drove, and valet parking at the hotel for the night seemed very reasonable.  We had a great dinner in the bar area, and Ryan was our wonderful server.  We ran into some sales girls that I knew from Nordstrom(in the bar) and they had already staked out a table at the dance and invited us to share their table!  Brenda and I went back to our room, did our hair and makeup, and put on our hot dresses.  We went downstairs to the dance in the ballroom, and found the Nordstrom girls at their table.  The place was packed, there were tons of men, and everyone was in party mode . I danced pretty much straight for 3 and a half hours!  In my 5 inch heels!!!  The ballroom was huge and the service was outstanding.  We had a fantastic breakfast in the hotel in the morning(Brenda had the buffet), and Drew was our awesome server. It was definitely the best New Years I ever had!  Oh, and I'm never ever ever ever getting married again!  Never!  Ever!

19/01/13 | Link | Rating: 5.0
95. Sylvia Y.
I'd stay here again and again instead of any other hotel in SF. The location is absolutely perfect for someone who is staying in SF without a car. The parking sucks (approx.50 per night, though there is a parking service right next to the hotel for 30 bucks with in and out privileges.

The hotel was really clean, and beautiful. Everyone from the front desk, concierge, house keeping, valet service were all really nice and helpful.

I know it's little pricey, but It was the same price as the regular marriott.

No fridge, though they do have a minibar.

They also didn't have a dresser to store your stuff (I stayed for 6 nights, wedding, clubbing, napa'ing, my wardrobe was very diverse), and I could've really used a good dresser to store my stuff instead of leaving it all in the suitcase, and hanging the rest.

However, the bathroom was really nice. The tub was avaialble, but I didn't use it. The water pressure in the shower definitely can use some work, I thought I was taking a shower in the rain.

But the bed was super comfy, the location was superb. I'd come back.

P.S. the bar closes at midnight due to the atrium and the noise traveling upwards.

09/07/11 | Link | Rating: 5.0
96. Mrs. T. Howell the Third H.
the first nite i stayed was in a corner handicap room, not my fav, and truly not my fav when i am woken up to jack hammering at 5 in the am. called front desk, said no problem we can move you for the next night. went down to move and the front desk gal gave me crap, asking if i know all this crap, i am like look i was told i change rooms...i am platinum elite so i am a bit pissed this gall even questioned me.

the room i was moved to was a pure room and very nice, should have had this room the first night.

location is fantastic, the club lounge is nice, great vittles, fancy espresso coffee machine, water, apples, bananas, granola bars, dessert and snacks, soda, the lounge staff very nice and ask for milk for your dessert.  breakfast was enough, i am good with coffee and roll but there was more to choose from and it changed daily.

ask for fridge because they don't come with the rooms.

overall okay stay

I got free wi-fi because of my elite status

25/04/12 | Link | Rating: 3.0
97. Cindy B.
The fam and I had a super lovely stay at the J Dub to kick off our Thanksgiving break.  I have to commend the lady at the front desk (and I am sorry for not getting her name but I will), for turning a somewhat awkward and rude experience into a welcoming one. Really, do grown men with wives and children still cut in line?  Really?  So kudos to the JW for recognizing my crabbiness and frustration and sending the BEAUTIFUL cheese, wine, fruit, hot cocoa, and chocolate chip cookies!  It was perfect!  Also, every time we turned around Sabor, one of the valets, was there to guide us to the cable car stop, Muni, Ferry Building, and twenty other places we walked to.  Everyone there was very helpful & kind.  Thank you for a great time!

21/11/12 | Link | Rating: 4.0
98. Sam R.
This is a good location within Union Square, you're a block from the hustle and bustle, but in a clean hotel.  The nice thing is that you know what to expect when you stay at a JW Marriott, a nice clean room that you'll enjoy at the end of a long day.

28/11/12 | Link | Rating: 4.0
99. Vicki G.
My wife and I just celebrated her birthday by spending the night at the hotel and going to a play nearby.  The concierge, Darlene, is FABULOUS.  After hearing how my wife's birthday was so bad, she did everything to ensure it was the best it could be this year.  I want to thank Darlene and the entire staff that made our stay so nice.  My wiffe and I enjoyed ourselves and appreciate all that they did to make it so FABULOUS!!!

07/01/13 | Link | Rating: 5.0
100. Jawara P.
Nicest Hotel I've ever been in! Steer clear of the guys in golf shirts, " they fancy ".... But the staff and accommodations are ridiculously awesome. Suite on the 20th floor is bigger than my house FYI.

07/07/12 | Link | Rating: 4.0
101. Eric B.
Gayle and I spent a marvelous night here as part of our annual Holiday escape to the City. I sometimes spend a lot of time traveling on business and Gayle often helps me out with child care and house coverage. So this is a nice way to cash in some of those hotel points, show Gayle a good time, and say Thank You!

Up front, I think Ryan W. is right in that the polite service at this J.W. Marriott lacks the attention to detail and extension that I have experienced at the J.W. in Houston and the very few times I have spent at other higher-end hotels. For example, I would have appreciated a little help at the entrance towards guiding me to the Lobby which is on Level III. It's not obvious to the beginner. Also the guy at the morning coffee bar seemed to just be going through the motions. And then there was the long line at morning checkout with only one staff member working. Marriott's lobby Internet practices are also perplexing. It's $6.95 for 15 minutes at their nicely appointed stations. Yet, it's free at any Courtyard, Residence Inn, or Springhill Suites that I have recently stayed.

But the positives here far outweighed the negatives. The person checking us in was friendly and very helpful in confirming our walking directions to our Kung Pao Kosher Comedy event that night. The hotel itself is in a great location near Union Square. The room was large, nicely appointed, comfortable, and had a very handsome marble-accented bathroom. The atrium was also impressive, as was the layout of the Level III lounge and restaurant areas. Gayle and I very much enjoyed just hanging out.

29/12/08 | Link | Rating: 4.0
102. Dano G.
The exterior of this hotel is surrounded by scaffolding which means they are still working on this piece of art. It's beautiful, and has a piece of art with naked butts in the lobby.

The elevators to get to the 3rd floor are extremely slow, though. The 3rd floor is where you need to be to check in.

They have no 4th floor, but retained the 13th floor. The 13th floor is where you will most likely enter another dimension, they keep aliens cryogenically frozen, or people will actually act on their superstitions and refuse to stay. The 4th floor magically disappeared due to asian superstition.

The room we stayed in is equipped with a 42" lcd hdtv, and, unlike other hotels, actually has hi-definition channels. There's a shower and a bathtub. But you can't use one and escape from prying eyes of someone using the other as they are not separated. There is no curtain for the bathtub, and the shower has a clear glass door. Though, you can do both is you're comfortable with it. I prefer to take a dump and watch people shower at the same time, as the toilet seat faces the shower directly.

The room came with the new magic refrigerator, that magically incurs charges to your room if you touch anything inside of it.

The bed has a surplus of pillows, and even a phallus shaped one for gay pillow fights.

Nice new and clean look to the room garners this hotel a high score.

02/09/09 | Link | Rating: 4.0
103. Robert G.
Thank you Kim and the rest of the staff for your hospitality! You helped make my wedding weekend incredible. This hotel is pricey for regular weekends out but for important weekends it is an amazing experience.

27/08/13 | Link | Rating: 4.0
104. Lindsay C.
This is a really great hotel right off Union Square!  The set-up is a little awkward with the reception desk on the 3rd floor. I stayed here for a week during convention season during a month+ long stint in San Fran. Due to the room sell-outs, I had to switch hotels each week. The people here happily held a bag for me over 2 weekends.  My only compaint is no in-room recycling and the elevators were impossibly slow! Aside from that, I was very happy with my room and the service!

28/10/12 | Link | Rating: 4.0
105. Amanda J.
OK - i have stayed at JW's before and this one was just as great. the room was excellent and had butler service. great location in union square district ! I usually fly into SFO and take the Bart into the city, but i drove this time, which i will never do again, parking at the hotel was 58 dollars a night! INSANE! I get that its SF, but seriously?! So really this is a 3.5 stars but since i cant do halves, i left at a 4.

19/11/12 | Link | Rating: 4.0
106. Roma M.
Upon entry I loved that the main lobby was a floor above ground. This gives some added security, since the doormen usually 'assist' your entry.

The staff at check-in are not overly pleasant, although, they do give their fair share of helpful info as they begin to recognize your face. I really don't see how this is productive as, I'm sure, a large portion of their patrons are there for only one night.
The rooms themselves are decent, nothing special, the plus being the bathrooms, which are immense and very chic.

There are large bathrooms on their ground floor, and I loved how conveniently placed the hotel was.

03/03/10 | Link | Rating: 4.0
107. Daniel D.
B -- S
-- Great location (1 block from Union Square)
-- No Parking unless you want to pay $$$
-- Definitely an upgrade compared to regular Marriott or Courtyard by Marriott
-- Basic room is very nice
-- King size bed was firm but very comfortable
-- If you're on the 5th floor, might here some street traffic/noise

The location was absolutely perfect for my mini getaway with my GF. In general Union Square and downtown SF are crazy busy and hectic. Parking is ridiculous. We ended up getting dropped off and picked up instead of walking to BART or doing the Taxi thing. It's crazy to think parking is like $50 but that's how it is EVERYWHERE in San Francisco.

The 1st floor is where you'll find the valet and the street level. There are 4 glass elevators that are pretty efficient and also let you see everything as you ascend up. On the 3rd floor is the lobby. We didn't do much exploring because an engineering firm had rented out the top floor which is supposed to have like a terrace/ view of the city I'm assuming.

The room wasn't the biggest in reference to space but they spaired no expense when it came to stuff you would need or think of when you're traveling. For a standard room, it was very nice and large.

As we entered the room, we were greeted with a nice bar/wine stand. From there you can access the closet which has plenty of hangers, an iron and ironing board, a safe, a luggage stand and even a shoe horn!

The complimentary robes were a perfect match for the updated marble bathroom. The bath tub was absolutely grand and it there was even a separate shower. We really enjoyed the bath tub with some bath bombs from Lush. There was a hair dryer and coffee with cups and etc.

The bedroom featured a newer 42 in HD LCD TV with nice furnishings including a desk, chair plus a recliner type chair. The king size bed was very comfortable and all the bedding was top notch. Each side of the bed had it's own lamp and a reading light. There was an alarm clock with an iPod/iPhone dock for your music.

I really just described the whole room because it was only a standard room but definitely delivered over our expectations. Our interactions with the staff were minimal but they were very courteous and professional. One thing we need was some forks for our cheesecake, they delivered some within a few minutes.

I know it costs a lot to stay in Union Square and downtown SF so I'm sure the regular rates are without a doubt competitive and comparable to other fine hotels in the area. I would highly recommend this place for it's location and class.

14/12/11 | Link | Rating: 5.0
108. Britt B.
I stayed here when I was doing an event located downtown.  It was absolutely wonderful. The beds were luxuriously amazing.  In fact, that is actually the most memorable part of my stay there.  I would say if you're coming from out of town and are dead set on staying in Union Square at a topnotch place, you should put this one on your list.

21/09/12 | Link | Rating: 4.0
109. Randi I.
Our first time staying here - got a deal on priceline.  Two nights for our anniversary, met friends there.  First room we had was quite spacious and furnished fine.  The view was just into another building and down to some junk out on a roof area.  Bathroom was nice, but towel had a hole in it. Not what I expected from this level of hotel.

My only morning to get to sleep in was disrupted by rythmic loud banging that actually shook our bed for about 10 minute!  After getting ready we complained at the front desk and it was noted that we were right next door to the fitness center and that the noise was from someone working out with weights!  UGH So asked us to pack our bags and leave them, so that when another room was ready the could move us.  We went out for the rest of the day.

When we returned we were up about 7 more floors and the room was quieter, but smaller by quite a bit.  The sheet had a rip in it- again not what I would expect from a hotel like this.  

I sadly hurt my back that afternoon and ended up having to stay in the room the rest of the trip.  When our friend drove me in utter pain up to the front door to drop me off, they did provide a wheelchair for me to get up to the room - a lifesaver!!  But they charged our friend $35 or $37 to park the car for just a few hours, which seemed crazy.  Hubby got take out and brought it to our room.  The next day I had to ask for late check out as we couldn't move our flight up to get me home and I had to stay in bed!  They gave us a "deal" of $100 bucks to stay the extra 6 hours in our room.  I was hoping we could get that for free, but no luck.

The elevators are super fast and glass, so if you get motion sickness hold on and look toward the doors.  The atrium is super tall and all the rooms enter from those balconies - don't look down if you don't like being up high.  Entering off of Mason is a real trick if you are driving as many streets don't allow for left turns and you have to go way out of your way to get turned around the right way to get into the drop off area.

Location is great for seeing the sites of Union Square and surrounding areas.  Lots of homeless in the general area, but none right at the hotel property.  Food and night spots are plentiful in this area.  We walked easily to Chinatown and the cable car takes you right down to Fisherman's Wharf.   Good location.

We didn't eat or drink there - so no opinion on that.  Overall it was fine - just thankful I didn't pay full price.

18/04/13 | Link | Rating: 3.0
110. Kim-Anh P.
Enjoyed staying at this hotel on a business trip. Love the convenience of how close it was to Unio Square. Had great customer service, easy to hail cabs, and above all, comfy beds for a good night's rest.

19/10/11 | Link | Rating: 4.0
111. natalie l.
I'm from San Jose and was celebrating my birthday at Vessel SF and wanted to get a hotel room so my friends and I could have a place to pre-party and crash for the night. I booked the room probably only couple days beforehand and I was hesitant about paying about $350 for a room I've never seen and couldn't find pics online of, but it sounded really nice and accommodating. So I filled out their hotel reservation form on their website, and it had a lot of customization choices to the room. I also threw in there that it was my birthday and would appreciate it if they could help make it really special.

When I checked in, they acknowledged that it was my birthday and upgraded my room to a suite! My friends and I all walk in and the place is huge! It had its own little hallway, that walks you into the living room with HDTV/small dining area/mini-bar. Then it sections it off to the bedroom, that had another HDTV and a super comfy king size bed. Then you turn the corner and you have the bathroom, which was pretty standard size, regular shower/bathtub (see my pictures).

Everything in that suite was super nice! Probably the most awesome thing was your own "personal butler" button on the wall. You push it, and a staff member comes to your door, and you tell them what you need and they get it for you. So we used them get us ice, extra towels, toothbrushes, etc. It was pretty sweet. I would definitely stay here again and recommend others to as well.

21/02/10 | Link | Rating: 5.0
112. Charles L.
I felt I was a bit mislead with all the raving reviews about this hotel.  Specifically, I was looking for a modern luxury downtown hotel with lots of amenities.  The hotel building, like many in the Union Square area, is quite old.  The best area of the hotel is easily the third floor lounge bar front desk area.  It is seems like the only area that shows modern renovation, decorated with nice furniture, art and lighting.  I had drinks there before heading out and found the drinks to be a strong and a good value.  The waitress gladly replaced my drink when I told her that the vodka tonic I ordered was flat.  The following day I had breakfast at the same third floor.  The food was a bit pricey but the quality was very good.  So no problem with the third floor or for that matter, the staff that worked on it, ranging from the servers to the people working at the desk who were very courteous and friendly.  The big problem was with the room.  I was checked into a handicap friendly room so there were a lot of metal bars all over the bathroom.  The shower was not elegant at all and water pressure was pathetic.  Did I mention there was no fan in the bathroom (I guess I did now)?  What was there was a white furry small weight scale on the floor.  Very odd.  The bathroom door is a white sliding door from the 70s that doesn't even lock.  The bedroom area was very, very average.  Most of the TV channels were analog and the window view (what view) was unimpressive.  There is no free internet and you will be charged a lot if you drink anything from their small refrigerator ($8 for a redbull).  The only good feature of the room was the bed, which was new and very comfortable.  As for the rest of the hotel, it felt very dated.  You could only get ice from the 14th floor.  The glass elevators that were inside the hotel atrium had a scarface-meet-michelle pfiefer scene retro feel to them.  As for the location, the Hotel is a few blocks off Union Square, but I didn't really find that to be a big asset.  Union Square is a very crowded, touristy area of downtown, so unless you want to do tons of shopping, it is not a great idea area to stay in SFO.  I would stay in the waterfront area, where it is much newer and closer to trendier bars and eateries.  But maybe that is just me.  I tend to gravity to newer trendier areas.  The hotel would be a good place to stay if you got a great deal on priceline.com , but it would definitely not be my first pick, knowing what I know now, especially when there are so many more option.

03/09/13 | Link | Rating: 3.0
113. Candy B.
It was like a decent first date, I didn't fall head over heels, but then again, I wasn't completely miserable. Hey look at that bartender...

I was in town for the Nike Women's Marathon, and this was a perfect location, just a couple blocks from Union Square.

Here's the not so great first impression:
I drove up from Los Angeles, and when I arrived, I found out the parking was $49 per night even if you are a guest. Come on JW. I'm paying $350 per night and you're going to swindle me out of another fifty bucks? Lame. I parked right across the street at a lot for $32/night. But before I took my car there, I needed help unloading bags, and the bell boys were just standing at their post watching. I had to ask one to help me. Seriously, the bellboys were the lamest part of my stay. Just kind of dopey and like they were set at a slower speed than the rest of the world. Saturday night, one tried to hail a cab for 10 minutes, and finally I stepped into the street and hailed one myself.

Heres the good stuff:
The concierge staff was excellent. One very nice man made some calls and found a way to redeem our Marriott points for the last night which saved us money. A very helpful woman recommended an amazing italian restaurant and got us a reservation on a busy Saturday night.

The room was nice, clean, and very comfortable. It was on the 15th floor which is supposed to be a "view" room, but ours face another tall building, so it felt very NYC. Not a big deal. The TV remote was older than the hills and the mini bar did not have room to store anything of my own (sometimes there is space in the fridge for your drinks etc), but other than that, fantastic. Very comfortable.

The BEST part (and why I would return):
The bartender Zack on the 3rd floor is the main reason to stay at this hotel or even just swing by for a drink. He was so...what's the word I'm looking for... HOT and nice and HOT and friendly and HOT.  Deep voice, bad boy type, with just enough tattoos to tell you he's into music. Long story short, if I weren't so sore and delirious from running a marathon, I would've hit that. Kidding. I'm classy... KIDDING. I would've hit that.

21/10/11 | Link | Rating: 3.0
114. Eric L.
Amazing city views from the 21st floor terraces.
Great location near Union Square.
Business Service for their Conference facilities was top notch.
The room was very nice, the bed was super comfortable.
45$ per day valet parking

17/05/10 | Link | Rating: 4.0
115. I O.
Stayed here Dec 2011, and location was great. Service was sub par, but rooms were nice. Outside lounge style seating was good too.

18/05/13 | Link | Rating: 3.0
116. Monkey T.
Clean and close to everything!!!

Great location if you are looking to spend time in the city.  Shopping, Chinatown and the Ferry Building is all in walking distance.

Rooms were clean and well maintained. Great bang for your buck!

10/01/12 | Link | Rating: 4.0
117. Anne C.
Marriotts typically are extremely reliable and clean. This JW Marriott is no exception! Service was great and the rooms were comfortable. This hotel is also more trendy than some of the other Marriotts, probably because it is a JW Marriott, but of course Marriott is known to be classic, traditional not like the W chain where it is more trendy :) Great location and superb travel guide on the 3rd floor!

18/11/11 | Link | Rating: 4.0
118. Steve V.
Great location on Union Square close to BART stops and wonderful shopping. The entrance is on the ground level and the lobby is on the third floor, which is strange. The elevators are fast and the design of the hotel is open and nice.

The rooms themselves are large and furnished elegantly. There is a separate tub and shower. In addition, there is a large flat screen TV but no Ipod dock in the clock. The concierge lounge is nice but they do run out of stuff often.

This place is a slight step up from a regular Marriott.

18/01/11 | Link | Rating: 4.0
119. Dustin F.
So, I showed up to the Marriott late on Monday night and just wanted to get to my room, but as I waited in line for the front desk, I was impressed by the building.  Open layout, with a nice bar and very interesting sculpture - think naked woman dancing with each other!

As a platinum member, I am often given decent rooms, but here I think they must have made a mistake. My room was HUGE - included a foyer, large bedroom, windows on two walls.  It was awesome!  

Everyone was attentive and kind and I had no issues. . .

Marriotts are a mixed bag - very inconsistent from one location to the next, but this place is a top tier Marriott performer.

20/01/11 | Link | Rating: 5.0
120. Karen G.
I have a confession to make.  I had not stayed at the JW Marriott in SF since they bought out the Pan Pacific.  That little fact was remedied this past weekend.  

The hotel has definitely been redecorated and remodeled to some extent.  Personally, I prefer the Pan Pacific's neutral color palette to the JW's red and gold motif, but that's just me.

We were treated with top-notch service upon arrival until departure.  Of course it helps if your parents are considered elite guests.  ;)  Our rooms were quite comfy and I must say I like the addition of the vanity in the bath.  It is so much easier to get ready for an evening out when you have space to spread out your makeup.   The beds were extremely comfortable complete with feather beds, down comforters and down pillows.  I felt like I was in a little cozy nest and slept quite well.

We decided to have breakfast at Level III at the hotel.  I am so glad we did!  We all had the buffet breakfast which I must say was one of the BEST breakfast buffets I have had.  Seriously!  The main entrees were all served piping hot and were constantly replenished to ensure freshness.  Even the scrambled eggs were light and fluffy and not at all liquidy.  

While the JW in SF is not the poshest hotel I've ever stayed in, the comfort and service make it worthy of 5 Yelp stars in my book.  Trust.  ;)

26/04/10 | Link | Rating: 5.0
121. Ken S.
Great location, beautiful and clean rooms, panoramic windows = awesome hotel! Oh and it's walking distance to a lot of places.  We walked to chinatown and spend the afternoon shopping and eating there.

10/02/12 | Link | Rating: 4.0
122. Monica F.
This review is based solely on the use of the Skyline view floor. (21st....)

JW Marriott was kind enough to accommodate Project Ethos to their top floor....for hair and makeup.

Imagine a big room with long tables and chairs...filled with models waiting and a team of professional hair stylists and make up artists....

My only issue: Not enough restrooms in the floor. One for men, One for women. no stalls.

15/04/11 | Link | Rating: 4.0
123. David W.
I would definitely recommend staying in this hotel! Convenient for walking AND taking a bus. We took Bus Line 45 from Fisherman's Wharf and the bus stopped right in front of the hotel!
Frontdesk personnel was knowledgable and friendly. It's missing 1 star because during check-in the frontdesk lady was busy and did not give me information about the gym, restaurant, and the VIP room on the top floor.
The bathroom is amazing. Room is clean. Housekeeping staff are very friendly and helpful.
Got my corporate rate and paid half of the regular rate. Glad to stay in this hotel also because most people are business and professional people, even the people that go to the hotel gym.
No swimming pool, which is a minus. But still very nice overall.

18/10/12 | Link | Rating: 4.0
124. Minnow N.
Such a beautiful hotel! The lobby is amazing and the staff was very helpful. We came here for a bachelorette party and booked two adjoining rooms with two kings, sofa bed, and ordered two rollaways. I'm sure if we didn't have a discount we wouldn't have been able to afford such a great located hotel.

The JW Marriott is conveniently located near restaurants, bars, clubs, and Union Square. Valet service was also friendly and helpful, although quite pricey ($50/24 hrs), but I guess that's to be expected for that area of SF.

Overall, the rooms were very clean, large bathrooms, and large bedrooms.

06/06/11 | Link | Rating: 4.0
125. Barry G.
Spent the night here with  my wife for her B' Day. It is fun to play tourist and stay in a nice hotel. They upgraded us to a 19th floor junior suite. Great view of the city especially at night. Service at the hotel was courteous and prompt. The hotel is conveniently located  in the downtown area. We walked everywhere.We circumvented the $50 over night parking charge by leaving our car  at home and  taking BART to the city. The hotel is a  3-4 block walk from the Powell street station.
We plan to use this hotel  when we play tourist in SF  in the future,

16/07/11 | Link | Rating: 5.0
126. cindy b.
I do not frequent luxury hotels but I travel a lot for business and as much as I can for pleasure. To me this hotel offers the best of what I'd want for either.  Aside from the great location, the staff really cares about your satisfaction, from check-in to you name it.  The room (20th floor) they put us in had a great view of the harbor and the city streets and was large by downtown SF standards.  The bath was small but very nice and I liked that the room had a comfortable loun. ge chair with a footstool directed toward the view.  It was plenty big for two people.  

The restaurant on the premises was reasonable enough for breakfast that it did not justify walking up the street to find an alternative.  The menu was exceptionally interesting and the food was very good.  Even though we came on a Saturday and left on a Tuesday, we were able to get a WSJ for our room.  The room was quiet and private and felt very luxurious yet it's only blocks from the Union Square shopping, and you can walk to coffee, Chinatown, the financial district, the Moscone Center, and even Fisherman's Wharf if you have a mind to, which we did.  There is also good transit everywhere and you can pick it up close.

The staff should get a 5.   I will definitely be back.

03/08/11 | Link | Rating: 5.0
127. Lyssa D.
All I can say is that this hotel is lovely, it's 1 block from Union Square and the Cable Cars, convenient to all the muni buses, and I had a great time.  The staff was friendly and helpful.  The room was great, we had a separate shower, a tub, and a air purification system in our room, which made the room air super clean.  The price was right and I would totally stay here again.

18/09/12 | Link | Rating: 5.0
128. Samantha D.
Like all the other reviews, we stayed here and we loved it! Some highlights-

The windows in our room opened a little bit which I LOVED. LOVED. it was so nice to open the windows get a little breeze and listen to the sounds of San Francisco.

Best smelling shampoo I've ever had at a hotel.

The check-in desk is located on the 3rd floor... it took us a little bit to figure that out.

Beautiful room, amazing bathroom with show and separate tub. Comfy bath robes and soft sheets.

We will come back to this hotel for sure.

02/02/13 | Link | Rating: 5.0
129. renee m.
My husband and I decided at the last minute to make a trip to SF for the night and debated a bit between the JW and the Ritz as we frequently stay in the Marriott family, we were not disappointed with our selection.  We booked a City View room and ended up in a room on the 17th floor with great views. The room was quite large for ta City location and the bed was extremely comfortable, it was also a very quiet room.  As others note the location is great, there are a ton of great restaurants within walking distance (too many to choose from), plus great shopping and access to the Chinatown and Northbeach.  The hotel is also very close to many forms of public transportation if you want to venture out farther.  My husband and I took a walk to the Farmer's market at the Ferry building in the morning.  We also had a great breakfast in the lounge on the 21st floor (outstanding views!).  We hope to return again soon!

04/10/14 | Link | Rating: 5.0
130. Michael M.
Awesome location off Union Square ! Walking distance to shopping, top notch eateries, all the things San Francisco is known for. Very attentive staff, and freshly remodeled rooms that make this a must stay when visiting San Francisco !

10/11/13 | Link | Rating: 5.0
131. Brian F.
Stayed there on work travel recently.  Very pleasant stay.  iPhone charger check-in at front desk was a nice (and often overlooked) touch.  Will return.

29/11/13 | Link | Rating: 5.0
132. M K.
Stayed here over the Thanksgiving holiday( the whole week). It was a great location and the staff was superb. The concerns were the overcrowded concierge lounge, to the point where you couldn't get a seat and had to take the snack with you or sit outside the lounge. Also, felt for the staff(which for the most consisted of two people), the crowded lounge was hard for them to keep up with, they worked hard. Perhaps like other Marriott hotels with executive levels there should be additional space opened or have times set aside for adults only or family time. The other concern that must be noted is the elevators, while there the elevators were not working right and became an inconvenience and a little worrisome too. Nothing like feeling unsafe in a glass elevator 16+ floors up, plus the wait time and the crowds, not an upscale feeling at all. The manager should of been sliding a note under the doors ensuring safety first and that the problem would be remedied in a timely manner or some form of communication should of happened. Again we had a fabulous vacation and the staff was amazing. Our Thanksgiving meal was quality eating and the staffs attention to food allergy needs was above and beyond, this made eating there most enjoyable. With a few changes and manager attentions to customer concerns this place will be 5 stars every time.

30/11/14 | Link | Rating: 4.0
133. Stacy P.
Beautiful hotel, nice lounge for Gold / Platinum members, and very comfortable rooms. This is in a good, central location for all your SF tourist activities, and security is good. I'd definitely stay here again.

03/12/12 | Link | Rating: 4.0
134. Caitlin S.
I saw the inside of at least 4 rooms during my one night stay. So I feel I'm suited to review them.

Yes, I realize how creepy the above statement sounded. Hehhee. But really, it's only because a bunch of my friends and I got rooms for the night to celebrate my brother's bday. So I spent time socializing in several rooms. All rooms were spacious, well-decorated, and immaculately clean.

The beds and pillows are very comfortable.

The service was great. The hotel staff is friendly and attentive.

They seem to go the extra mile to keep things convenient here. We requested a late 2pm check out and were given one without hesitation. I especially loved the ease and convenience of the express check out option.

The Level III bar in the lobby is absurdly expensive....HOWEVER, while both the food and the drinks are overpriced, they are so darn TASTY!!! I had a phenomenal strawberry basil gimlet--it was the best cocktail I've had in a loooong time. I recommend popping in there for a drink the next time you're in union square.

My only complaints: no free wi-fi in the rooms?! That's BS! The elevators are very slow. And the valet was absurdly slow in retrieving our car.

But overall, I'm impressed!

06/08/12 | Link | Rating: 4.0
135. Sean M.
I stayed here in mid-August for six nights on a business trip. When in SF, I usually stay at the Marriott on Sutter, but the JW was a little bit cheaper at the time of booking, so I thought I would give it a shot, being that JW is supposed to be a more high-end brand than Marriott. I don't have many complaints, but I don't think I'd stay here again.

The rooms are nice; they're actually quite big compared to most other hotels in SF. The decor is very old and ugly, however. I suppose that's a matter of taste. I prefer a sleek, modern look. If you prefer older stuff, you might like it here. The beds are really comfortable, and other than the fact that the rooms have no fridge, they're quite good from a functional standpoint. The service overall was fine, but I do have a couple of gripes. For one, they try to bleed every single dollar out of you that they can. This is not a trait specific to this hotel - all of them in SF seem to do this. This is also less of an issue when I'm on a business trip and getting reimbursed for everything.

My biggest complaint is that when I checked in to this hotel, I was a Marriott Silver member, and was three nights short of Gold status. On the third night of the stay, I crossed that threshold into Gold, and the person at the front desk still did not give me access to the concierge lounge. Even as a Silver member, I almost always got access. I was there for six nights, and my bill exceeded $2,000. I feel like that person at the front desk should have given me the access when I asked for it. In this case, that's probably going to be the last little detail that ensures I never stay there again.

I ate at the hotel bar one night. As a rule, I usually don't eat hotel food when in San Francisco (or any other great food city), but I was super tired. The food was quite good. The bartender, Chris, was awesome and is probably one of my favorites in that town. There is only one ice machine in the whole hotel, and it's a royal pain getting to it. Also, the elevators are super slow, and that can be annoying, too.

Overall, this is a nice hotel. But, if you're a Marriott person, I wouldn't recommend staying here with so many other options in the city. The Marriott around the corner on Sutter has nicer, newer (albeit smaller) rooms, and the service is way better, and the rate is typically going to be a bit cheaper than this JW. This hotel just didn't really seem to appreciate my business, The Marriott on Sutter always has made me feel like they want my business, so on my next trip to SF, I'll be going back there.

06/09/12 | Link | Rating: 3.0
136. Brunette S.
Let me give you a little history on this stay: we traveled from San Diego to SF for a planned elopement at city hall. When we walked in we were greeted by the lovely cheerful staff at the front desk. I was of course carrying my wedding dress. Our check in host ( so sorry to have missed her name, i think bianca) asked if we were getting married. She said she was married at city hall too! Later that day fresh fruit and a personal congratulations card arrived to our room when we returned from a walk! How sweet! The next day we were married and came back to the room to find another handwritten card along with champagne and chocolate dipped strawberries on the house from Bianca for our wedding day! Talk about attention to detail and wonderful customer service!!!!! We will definitely be back, I really hope the general manager sees this because of the front desk and namely this wonderful person as well as the entire hotel staff, we had an AMAZING trip! Last but not least the sweet housekeeping lady who did such a thorough job and so discretely making sure  our room was spotless while providing privacy!!! Kudos to you all and thank you!!!!!

Mr. & Mrs. Randall

09/06/14 | Link | Rating: 5.0
137. Wayne L.
Reception area is on the third floor. The front desk shares a full bar, lounge area, and partitioned booths with monitors, table, sofas. Very interesting.

I didn't stay, only visited. I would love to stay at this swanky place.

24/03/12 | Link | Rating: 3.0
138. M Z.
Marriott rocks as always.  Their staff is trained so well in customer service. They are very courteous. As an example, a lady, who was *not* part of the bell staff, opened the door for me as I was walking out.  At the reception desk, I was offered an apple. The cleaners cleaned my room and bathroom very well. At the lounge, a lady have me a cranberry juice to take with me. These small act of kindness add up and are contagious.  Overall the hotel is in a good location and the rooms are great. The bathroom is spacious with a tub and a separate shower.

22/03/14 | Link | Rating: 5.0
139. Jason C.
This was the JW Marriott experience I was expecting, no doubt I had to bump my review to 5 stars based on the room I got a couple weeks ago which was a big improvement from the room I got last year.  My huge room was on the corner so I got lots of light from windows on both walls, and also had a couch and coffee table.  The sink was outside the bathroom and had a spot for my open suitcase which was also next to the closet which made getting ready very easy and convenient.  The bed was uber comfortable, and the large TV had a good number of channels in HD. The staff was very friendly and courteous, my only regret was that I didn't have time to enjoy the inviting lobby bar.

18/02/13 | Link | Rating: 5.0
140. Enrique R.
Alright so as an employee I had a hard time checking In . To be exact I'm 40 minutes in on hold for forgetting my employee card. So had my guest go to the bar while I sort this out . CHRIS was amazing in attending us at the bar . He was overly nice in making sure out drinks were high quality . What a nice guy! Entertaining and hilarious! One of the most personable and accommodating bartender I have ever come in contact with and I have traveled the world.

15/12/13 | Link | Rating: 5.0
141. Ali T.
One of the better concierge lounges of all Marriott brands in California.  I could spend all day at the espresso machine.. and probably all night jittering and shaking like a crack fiend.

Pro-tip, do not stare out the window as you travel up the elevator, you will probably get sick.

The rooms are par for the course for JW and so is the service.  If you look during the right times, you can find some decent room packages here.  

My only gripe is that its hard to get here with the entrance being on Mason.  Navigating around the gauntlet of humanity and traffic of Union Square is only for the battle-tested.

21/12/12 | Link | Rating: 4.0
142. Angelica M.
JW Marriott is in a great location, just off the hustle/bustle of Union square! It is a beautiful facility and has a super friendly staff.

My fiance and I scoured just about every hotel in Union Square to decide on where our guests should stay for our wedding.  The other hotels in the area are a bit grungy (ahem..Hilton, honestly other marriots, the hyatt..the boutique no name hotels) JW Marriott was a no-brainer.  The other hotels in the area are a bit grungy and JW clearly knows how to maintain their style and customer service.  We found reasonable prices (honestly!) too in the ever-expensive city of SF.

We also chose to use the SkyLine rooms A + B for a breakfast and Indian mehndi events (my fiance is Indian.) Super cool and rare terrace on the top floor make for great photos.

Try the sliders at the restaurant downstairs and the toast piont things with the white bean hummus spread...yum!

05/06/13 | Link | Rating: 5.0
143. Jennifer N.
Stayed here for the night, pricey but worth it.  Loved the room and the bathroom.  The room was very clean with its own mini bar and the bathroom had separate shower and bathtub.  The room came with free parking which is a plus if you've been to SF.  The service was great.  I ask for a mini refrigerator and they brought one up very quick.  Room service was great.  Had breakfast in my room and everything I needed was there.  I was well taken care of by JW.

30/12/13 | Link | Rating: 5.0
144. cilla g.
Great location. Stayed here on New Years Eve, any prking around the hotel this night was $100 so we decided to vallet. Vallet parking was $50 + tax for 24 hours.  
The room was clean, the bed was comfy, and the service was prompt. We needed a roll way bed they brought it up immediately.  Would definitely recommend.

04/08/12 | Link | Rating: 4.0
145. Justin L.
A great hotel, in a great location, with great service, and a good bar.

If you book earlier enough, I've also found the rates for this hotel to be about the same as the Marriott down the street, and if I have a choice, I'd rather stay at the JW.  The rates are actually pretty reasonable considering the convenience and the comfort you receive.

The rooms, decently sized, there's plenty of space in the room in general, with LCD TVs with a good selection of shows for those cold nights when you just want to stay in.  Everything in the room seems fairly updated, so no real issues with the older buildings and hotels you find in the same neighborhood.

Overall, I'd stay here again anytime.

15/05/12 | Link | Rating: 4.0
146. Glenn L.
A friend of mine booked this hotel for her birthday weekend! It was definitely a great choice! Can't really beat the location because it is close to a lot of good food places and it's not too far away from the city's night life, specifically Ruby Skye and Slide!

The suite my friend booked was really clean and comfortable! The staff were really nice and attentive to all our needs during our stay!  5/5!

21/05/12 | Link | Rating: 5.0
147. Sarah P.
My husband and I stayed at this hotel for 2 nights; 8/22 and 8/23.  We had planned to stay for 3 nights, however, the room was so unsatisfactory that we checked out.  This hotel charges premium rates for sub par rooms.  The room was very small and had only 1 desk chair, which forced us to call down for another chair.  They brought us a small banquet room chair.  The windows were not double-insulated, so the noise from the street was invasive.  The bathroom door was a sliding door that did not provide privacy in the bathroom (there were 1 to 2 inches of opening on each side of the door when closed).  The shower head was the worst we have ever encountered; I was unable to wash my hair during our stay because it would have taken me at least 30 minutes to shampoo and condition, if I had tried.  My husband has very short hair and it took him a lengthy amount of time to just shampoo.  We requested another shower head, but nothing came of that.  The hotel facilities were very nice, but I would never recommend staying in this hotel.  The accommodations did not warrant more than, at most, $100 per night, and we were charged $434.  In addition, they charged $60.76 per night for parking while other hotels charge $40.  They also charged for Wi-Fi; something for which others hotels do not charge.  Very Disappointing!

31/08/14 | Link | Rating: 1.0
148. Annie P.
This is a nice hotel but pricey. The beds are small so if you get two double beds with 4 people it is really tight.

31/01/14 | Link | Rating: 4.0
149. Grant S.
Robbed us! Went into this fine establishment thinking that it came with a
commentary breakfast, which turns out it was $56 dollars for two people for two strips of bacon and a scoop of eggs that looked like garbage. They where rude as hell, there Internet service was crap, where I had to Bluetooth my phone to use my iPad.... ALL AROUND hell, but it looked nice from outside, given its in the worst place in San Fransico with people pan handling

16/09/12 | Link | Rating: 1.0
150. Laurie W.
This is a beautiful, classy hotel in a terrific location. The staff was extremely accommodating and friendly, the rooms spacious and comfortable. LOVED that the Concierge Club room is open 24 hours a day. Very, very nice...

26/09/14 | Link | Rating: 5.0
151. Umber S.
I came to the JW Marriot 2 weeks ago for a work conference.  As an immigrant from India, I was very apprehensive about coming to the US for the first time.

Immediately upon my arrival, the Level III bartender Ryan alleviated all of my nervousness. His warm conversations helped me get accustomed to the city and feel welcome in this country.

I can safely say that meeting Ryan significantly changed my experience of America and has positively affected my life.

09/05/13 | Link | Rating: 5.0
152. Dishan W.
It should come as no surprise that this hotel delivers on the luxury front! Great big, comfy rooms, fantastically marbled bathrooms, good service, beautiful lobby and glass elevators and while WiFi is overpriced in the room, it's complimentary down in the lobby area. And I also have to note that the flatscreen here was also one of the best and largest I have seen in a standard hotel room.

Their valet area has lounge seating which are convenient if you're waiting to be picked up by a tour bus or a friend. Their location is central and a very short walk to restaurants both fancy and cheap, not to mention the muni system to cable car rides.

We ordered breakfast to our room one morning and it was just OK and they did forget to bring over toast with the rest of the meal, minor but uncool detail to an otherwise decent experience.

There's no pool, which is understandable since most people visiting the city probably don't want to spend it in an indoors pool, but it's still a bummer for me to stay at a pool-less hotel.

Like already mentioned in a few reviews, the doormen here are very friendly, I did find the front desk not the best I've experienced but still delivered service with a smile and an efficient manner.

Point to ponder: why is the only ice machine in this hotel located in the 14th floor?!? That was a surprising inconvenience we had to overcome.

05/08/12 | Link | Rating: 4.0
153. Byoung Kyu S.
Beautiful property. Great location and within walking distance to most things near Union Square.  Valet parking is expensive but it is SF.  The concierge lounge had pretty good selection of food.  No bottled water though.  There is filtered water available but you need your own water bottle if you want "water to-go."

Booked a package but since the SOMA was closed, the hotel comped me points instead.  Seems odd that they would offer a package for a museum that is closed.  Never did receive the complimentary wines, cheese platter, or the free art book.  I started with 4-stars but now deducted one-star.  Thinking back now, the hotel staff didn't do much to help with the situation.  I guess they figure 5000 marriott points fixes any problems.  

This was the second time staying here.  I've also stayed at other area hotels:  St Francis, Renaissance, and the nearby Marriott.  

If there was a cool package, I would stay here again, but i'd make sure it's a valid package first before booking.  5000 pts is cool but not that much.  I rack up close to 500k points every year.

24/07/13 | Link | Rating: 3.0
154. Mike C.
Amazing hotel, staff was great and we could see the Golden Gate Bridge from our room.

10/04/14 | Link | Rating: 5.0
155. Danielle G.
This hotel is gorgeous! It is close to everything, clean and the restaurant inside is good! The bar has an amazing bartender named Chris he mixes up good drinks and was so friendly! If you are looking to have a nice cocktail and a good laugh definitely go visit him! The one criticism I have is the front desk staff... They were extremely rude when we arrived and did not give is any information when we asked about restaurants they instead asked us to see concierge which was closed!

21/04/14 | Link | Rating: 4.0
156. Carol K.
Still a fan although the room I had on this stay had a lot of noise transfer from other rooms which I hadn't experienced on previous visits.

The doormen are still terrific, the bartender always there with a drink and a friendly smile and the staff always attentive to my needs.

It's just what I want in a hotel.

15/06/12 | Link | Rating: 4.0
157. Nicole S.
Gorgeous hotel, exceptional staff, big, beautiful rooms, five stars all the way. The bathrooms are HUGE which adds to the luxurious feel to the room. We stayed for a week and felt completely at home and well taken care of.

We were able to walk to dinner every night from the higher end: Mortons & Kuletos to burgers and waffles, you can find anything and everything within walking distance from this hotel.

The staff provides a high end experience from the doormen to the concierge, we could not have been happier with our stay here!

07/07/13 | Link | Rating: 5.0
158. Thuy L.
I was very impressed with this hotel. It looks a bit plain on the outside but once you go inside, it was pretty. Everything is up to date. It was nicely decorated.

I really liked the lobby and when you are inside the lobby, if you look up in the middle, you can see all the floors. It was a pretty cool sight: yelp.com/biz_photos/uNmX…

We had two rooms. Our first was just the standard King size room. yelp.com/biz_photos/uNmX…
The restroom was also nice. yelp.com/biz_photos/uNmX… There were a lot of shelf space for your needs and make up. The Bath Tub and standing shower was separated. There were plenty of mirrors around the restroom too.

The other room was upgraded to a bigger room with a King size bed. I didn't take pictures but it was like the standard size but more room in the in the bedroom area. It actually was big enough to fit a roll-a-way bed, sofa bed and a queen air bed. We were very impressed how much room we had in this upgraded room. We even got 2 robes in this room.

Room service was nice. When we needed more towels and blankets, they came pretty quick.

The location was great. It was only 2 blocks away from Union Square. Lots of food places near by. We actually ate at yelp.com/biz/chabaa-thai… 1 block away. EAT THERE if you are going to stay here. It's a small hole in the wall Thai restaurant and the food is pretty good!

16/06/11 | Link | Rating: 5.0
159. Lois M.
Hubby and I just concluded a conference here in the lovely city by the bay.  Lots of excitement going on with the Giants, and the hotel was filled with many Giant fans.  

We always make it point to stay at a Marriot since we have the 'points' from eating out so much!  The JW here is so convenient for walking to and from various places, and the proximity of the public transportation.  The staff is courteous, and if you are fortunate enough to get a room on the concierge level, the perks are great, e.g. continental breakfast, beverages, and snacks.

Rooms are very clean (recently upgraded), with oversized pillows.  I'm a nut about bathrooms - and the JW comes through with big mirrors and roomy showers.  

So, why not the fifth star?  Well...the exercise room is sub-par and the house dining room could do better.  Breakfast (our favorite meal of the day) was somewhat 'meh' -- just not up to the standard of other JWs...thus, our decision to partake of the continental on the concierge level.

However, if you are in SF for business, this JW is in the heart of the financial district and just a walk away from the wharf.

26/10/12 | Link | Rating: 4.0
160. L. H.
I am a Marriott platinum member so I have stayed at a lot of hotels. This Marriott by far had the best concierge lounge spread I have seen yet.  It has the most variety of options, and was nicely designed like the rest of the hotel. I had a junior suite, which was spacious. I loved how the bathroom and closet area was separate from the rest of the room. The bathroom was beautiful and large. The shower felt a little small and I am an athletic female. It was definitely a one person shower.  I liked the turn down service of chocolates on the pillow and the staff did a great job cleaning the room up each day.

The lobby is on the third floor, which is odd, but has good drinks and jazz music. The hotel is close to everything. One downside is that parking is $56.00 valet only. We opted to drop our rental car off after a few days in Napa and took the Bart train back to the hotel.  Between parking and car rental cost it wasn't worth having a car. Plus you don't need to drive!  Using the Über app got is a driver within minutes to anywhere we needed to go. If you don't have Über yet, download the app and use promo code at2ll to get $10 off your first ride.  You'll never take a cab again.

I found the front desk staff to be nice but not exceptionally friendly. I think the front desk is the face of a hotel and they really need to be friendly, especially at a higher end hotel.

Overall, I would recommend this hotel to anyone looking to explore San Fran!

13/05/14 | Link | Rating: 5.0
161. Brandi N.
Historically I've stayed one weekend a year in Union Square; always at the St. Francis (a Starwood property).  This year, I decided to stay at the JW Marriott.  WHAT an experience.  The hotel is certainly beautiful, but that is expected of a downtown major metro hotel, but beautiful none the less.  The rooms were large, the bathrooms had exceptional space and luxury, beds were comfortable, and in general the rooms were amazing.  

I ordered room service one night; service was prompt and food was great.  

Overall their staff is amazing; from the check in/out experience, room service, lobby bar staff, to the doormen.  I was promptly greeted and well cared for as a guest at all times.  

Great experience at the JW Marriott Union Square.  I will definitely be back!

26/10/13 | Link | Rating: 5.0
162. Nathan P.
Perfect location in union square. I enjoyed this hotel more than other hotels in union square. This hotel is extremely clean and the atmosphere is up lifting. The disadvantage is the only ice machine in on the 14th floor. No fridge as most upscale hotels do not provide and the parking fee is ridiculous. If you choose not to valet, you can park across the street for $20 less. The night club Ruby Skye is 2-3  minute walk down the way and their are more than enough restaurants to choose from. 4 stars.

28/06/14 | Link | Rating: 4.0
163. Peter F.
The Parking Garage entrance from Powell between Post and Bush. Be careful... leave no valuables. The Valet Parking attendants had to really search to find the little bag with an expensive christmas present (jacket) hidden under another bag under the back seat. They stole it and had the audacity to tell us to fill out a form. We learned a $190.

15/12/14 | Link | Rating: 1.0
164. Shannon A.
I booked this hotel through Priceline and I am not disappointed in any way. The JW Marriott is absolutely beautiful and sooo clean. The staff is very friendly and helpful. Even the door men and valet were extra fab. I highly recommend staying here in San Francisco Union Square area. I can't wait to return.

15/06/14 | Link | Rating: 5.0
165. GEO E.
For a supposed upscale hotel, I have found better. 4 of us popped in for some drinks and music at ~9 PM the day after Christmas. The music was folding up and it took a while for a service person to come by and ask if we wanted something. We made our choices, she returned and took the order. After a while, oh yes, the place was less than crowded. She returned to let us know they were out of 2, not 1, but 2 of the spirits we had ordered. This is a high end hotel? Out of booze?

The dings are more for the lack of effective inventory control than it is for the service. The server was friendly. But I got the feeling that we should have left so they could close up and go home.

06/01/14 | Link | Rating: 2.0
166. Lee J.
Completely satisfied with the stay here. Everything was just perfect. From employees to service to cleaniness. Everything was supurb. Hope to stay here again soon. Very recommended.

07/12/13 | Link | Rating: 5.0
167. Kawena K.
Conveniently located 2 blocks away from Union Square, the JW Marriott is a great hotel for anyone - I've seen all types of people staying here from rap stars (and their entourage, of course) to families with small kids. There are so many dining and shopping options in the area that you really can't beat the location.

We've stayed here twice and both experiences have been great. The rooms are clean and spacious enough to be comfy and the beds are awesome, finding a nice balance between soft and firm.  I also really like the staff here, everyone is friendly and extremely accommodating. On our last trip to SF, we were scrambling to find a parking pass to the Niners game due to poor planning on our behalf. Luckily, the concierge was able to track one down for a great price.

The reason why I didn't give 5 stars to this hotel is that the shower pressure sucks. I'm impatient so having to stand under the shower for a long time just to get the shampoo and conditioner out of my hair is annoying...I almost resorted to sticking my head under the tub's faucet. Other than that, I would highly recommend this place!

05/01/13 | Link | Rating: 4.0
168. Maritza B.
Comfortable classy hotel. The valet parking is quite convenient and friendly.  Nice conference and meeting rooms. Perfect location in downtown san Francisco, close to everything. I was able to walk everywhere I wanted to go, including the pier.

15/11/13 | Link | Rating: 3.0
169. Albo r.
Rarely do I get the joy of slamming a place more than the rude cretins that 'operate' this 'hotel'. This place was terrible, the customer service was rude, and we were treated like garbage.

Pros:
-Inside looks cool
-"Pet Friendly"
Cons:
-Gave us three broken rooms, and one that smelled like a hospital bed pan.
-Refused to in any way accommodate us after many requests to do so
-Lost our luggage
-Charged us for smoking in the room when we didn't
-Valet were rude, told us to move the car before we even unloaded our luggage
-Had to harass a bellhop to even get a luggage cart
-Managers took no responsibility, and did nothing to make our stay more enjoyable
-service worse than a regular Marriott

DO NOT STAY HERE! THIS IS SUPPOSED TO BE A LUXURY HOTEL BUT IT'S WORSE THAN A REGULAR MARRIOTT! MY FAMILY HAS BEEN USING THIS BRAND OF HOTEL FOR OVER 20 YEARS AND THIS WAS THE WORST STAY WE HAVE EVER HAD AT ONE!

22/07/14 | Link | Rating: 1.0
170. Nancy K.
Not bad, not bad. I'm completely in love with Donatello across the street but when we couldn't get a room there but wanted to stay in the same neighborhood (Post & Mason) while vacationing in SF, this place kept coming up in the searches. Between the reviews on Booking.com (taken with a grain of salt) and here (highly trusted) we decided to give it a whirl. We were staying for four nights with two teenage girls (foreign exchange students) so it was important that we have enough room for everyone and everyone's stuff. We booked a junior suite in order to make sure we had a sleeper and ample space.

The hotel staff was friendly and helpful when we arrived and took the many, many bags we had off our hands. SF was only the first stop of a two week trip so we had all of our stuff for the train and also for two weeks in California. After getting ourselves checked in and to the room to sort out before taking the girls to dinner we scoped out the room,

The junior suite is not, at least in my opinion, a suite. It's a large room. It has a king bed, couch (sleeper), coffee table, and armchair but this does not a suite make. There's also a desk. So, it's a fairly typical room with the addition of a small sitting area. A suite hints at a kitchen space. We didn't even have a fridge.

The bed was comfortable and the girls liked the sleeper. That's important when traveling like we do - because you have to be able to sleep after an insane day... Especially because the next is going to be just as insane.

Despite the comfortable bed, awesome view, and friendly staff, this Marriott could be better...

Besides the mislabeling of "suite" when in actuality it's just a big room, there was the issue of the bathroom. It was huge, which was nice, but I don't need a huge bathroom. What I do need is a bathroom that makes sense. Sliding shuttered doors on bathroom do not make sense, especially when traveling with kids. One sink also doesn't make sense. Especially when it's IN the bathroom. There was no outside sink... This caused many problems because the shower, tub and toilet were with the sink. No two people getting ready at the same time, instead we instituted a rule: the bathroom is only for things that require it - makeup, etc, needs to be done outside of it. Otherwise we would never get out of the room. At least have one sink outside for getting ready.

The tub must have had a shower connected at some point but now there's just a weird closed pipe circuit looping out of the wall. That drips and sprays. So my one bath in SF resulted in misery because any time I tried to get a little extra hot water in the tub I, and the floor, got sprayed because there's no shower curtain.

Really poor planning on the bathroom front... And did I mention there was no fridge?

Breakfast was good but overpriced. There should be one price for the buffet and another for adding the chef prepared omelets we didn't have time for.

Biggest gripe? The idiot working at the Hertz desk. At some point we decided to rent a car and drive up to Muir Woods and were able to find a at Hertz that appeared to be on the same road as our hotel. We asked the woman at the Hertz counter if we could walk and she said there was a hill but it was only 4 or 5 blocks.

We started walking and after nine blocks the numbers were showing that we had barely put a dent in the journey. We hailed a cab and more than 10 minutes later (going at a nice clip) we arrived. Hertz chick should probably know where the Hertz is.

Next time? Donatello. I'd stay here again but only if nothing else in the area was available.

28/04/13 | Link | Rating: 3.0
171. Jake K.
Like all JW properties I've stayed at, the hotel provides a rather luxurious setting for you to rest and get away from the city. I did like that the rooms would allow you to open the windows and let in some of the cooler bay air - I prefer my sleep time to be at about 65 degrees - which is perfect if the windows can be opened a crack.

Definitely a recommend if you're coming this way. If you can score a cheap rate, even better.

29/05/13 | Link | Rating: 4.0
172. Holly R.
I really like this place! The whole hotel is really classy, I liked going up to the 3rd floor to check in even though we were confused at first. Very smart marketing to have the check in and bar on the same floor. I fell in love with the beautiful bathroom in the room! I will definitely return!

24/12/13 | Link | Rating: 5.0
173. Jassy P.
Me and my boyfriend came here on a weekend after Valentine's day. It was a perfect night for the both of us. It was a very spacious room on the 5th floor and a really big bathroom. Great shower with a big shower head. The bathtub tho, we kept filling it with water but it kept draining.  So big no-no. And we called for ice cause it was on the 14th floor but it took them 3 0min to bring it to us so we got it ourselves. Other than that it was enjoyable. Walking distance to union square.

17/02/14 | Link | Rating: 4.0
174. Josh L.
Have stayed several times, always clean with excellent customer service. Not quite 5 stars for two reasons:

1. Price- I have stayed at category 4 hotels which are comparable to this category 8. The price is most likely based on location.

2. Valet- service costs $66 per day. If you have a complaint (scratch on car or missing property), don't address it to the concierge or front desk, they will tell you the valet service contracted to an independent  company and Marriott can't help you.

17/02/14 | Link | Rating: 4.0
175. Ambar C.
JW Marriott Union Square, how do I love thee? Let me count that ways. San Francisco is my favorite city in the world, and JW Marriott is quickly becoming my favorite hotel. When I saw these two forced combine, I had to make a reservation!

First, let me say this JW Marriott isn't ON union square, like the Westin or other local hotels. That said, it is a short walk from the square, so you don't have to deal with as many protesters or peddlers or mobs of people doing silly tricks on the corner for money. It's a short walk from some spectacular shopping, too! Location, location, location.

The first floor is reserved for the valet and rental car stations. I'm not sure what's on second, but the concierge is on the third floor. I found the concierge to be extremely helpful, friendly, and accommodating (it was my fiance's birthday). All of our silly, we-packed-too-late-to-bring-toiletries phone calls were greeted warmly, and they quickly provided us with all the things we forgot. My only gripe is that, for the amount of money they charge, they could probably afford to buy better razors. You can get the same razor from a Holiday Inn Express...

The lounge/bar area called Level III (presumably because it is on the 3rd floor) is gorgeous and provides a really intimate atmosphere to relax on a comfy couch near a fireplace or at the trendy bar. It's really up to you.  

As for the room, it was awesome (as expected), especially the bathroom. I love the separate bath and shower and the marble/granite walls and floors! The bed, like any other Marriott bed, was extremely comfortable. It was hard underneath and soft on top. The blackout curtains really allowed us to sleep. We had a nice flat screen TV and a lovely sitting area. I wish I had gotten the foam pillows I requested, but other than that, it was great.

After we left, I got a personal e-mail from the concierge thanking me for staying at the JW Marriott. It was a very nice, personal touch. I'll be back.

02/04/13 | Link | Rating: 5.0
176. Speros A.
I had high hopes for this place. It's supposedly on a par with the Ritz but it felt dated and dirty. My door had black scuff marks all over it as did the elevator. Plus the lights on the elevators don't work which also indicated mediocrity. Nice staff though but not especially impressed. It felt pretty average and in need of a renovation.

16/09/14 | Link | Rating: 3.0
177. Kip H.
Parking is expensive, shower is small, 8 floor room has no view. Other than that, the hotel is fine, but not up to Standards of other JW's.

05/06/14 | Link | Rating: 3.0
178. J. R.
Beautiful hotel. Clean rooms. Helpful staff. Very modern with beautiful design and in a great location. I fell in love with San Francisco all over again.

I couldn't speak more highly of my experience at this hotel.

09/02/14 | Link | Rating: 5.0
179. Meriza D.
Just checked out this morning! Amazing hotel; service; ambience; convince; food; rooms are amazing with great view; bathrooms are great; bed? I don't even want to get up in the am; helpful staff; from bell desk; valet; concierge; waitress NO COMPLAINTS at all...they are sooooo helpful and insightful; made our 4 days stay easy and stress free...Thank you JW!

31/08/14 | Link | Rating: 5.0
180. Julie N.
There are many nice hotels to choose from in Union Square, but we decided to stay at the JW because of our experience at their downtown L.A. location.

The staff here was very friendly and helpful.  We felt welcomed right away starting off with the doormen and check-in staff.  Our luggage was delivered promptly, so we really pleased.

Our standard room was very spacious, contemporary with an upscale bathroom which was also spacious.  The only complaint I have was the shower room was extremely tight and we are not large people.  

They offered 2 speeds of internet service for a fee.  We chose the standard service which was good enough for our needs in browsing the internet.

We used the concierge service a couple of times and they helped us get where we wanted to go.

The common areas of the hotel were beautifully furnished and decorated.

They're just one long block away to the high end shops and far enough where there is little foot traffic in front of the hotel, so the JW is in a great location.

Overall, our stay here was great.

05/12/13 | Link | Rating: 5.0
181. Joanne L.
Let me first clarify that due to a friend's half off employee rate, I stayed here for less than the cost of valet parking which may have contributed to my 5* rating :)

ROOM:
- Pretty spacious for SF, nicely decorated in dark tones. Bathroom was all glass, love it! You can definitely tell it was relatively new and well maintained.

PARKING:
- Park literally right across the street in the covered building for ~$27/day. It is charged per 24 hours and comes with in/out privileges I believe, but depending on time of day you may have to wait ~10 min to retrieve your car. Valet also, no self-park.

LOBBY:
- Beautiful! They had a 25-30 foot high Christmas tree and complimentary hot cider and hot chocolate. Very much appreciated after a hard day's work sightseeing teehee

MISC:
- We had to ship out a couple of packages last minute and the concierge does have packing tape & supplies should you need them! There's also a mini drugstore area next to check-in with tylenol and other trial-sized personal items.

In summary, convenient location and very nicely kept hotel. Definitely worth staying at if the price is right!

22/02/14 | Link | Rating: 5.0
182. Kayta N.
Stayed here for NYE with some friends and our experience with the room was mostly positive. As other reviews have mentioned, the bathroom is quite nice and modern. The beds were a little softer than I would have liked, but that's the gamble you take at any hotel.

Now into the quirky specifics that often appear in my reviews. There was only one extra fleece blanket in the closet, even though our room had 2 beds. There were 2 bathrobes though and with a room full of 4 ladies - they both came in handy during our stay. The room was clean and as we learned after reading through the information book - they have a lot of nice features! One thing that we didn't think about was street noise. We were all the way up on the 17th floor and we could still easily hear people on the street. The windows in our room were also fairly drafty, this obviously didn't help with the street noise or the temperature of the room on a cold December night.

The hotel feels very secure inside as well. During our stay, after 8PM guests were required to have a wrist band on to get past the doorman. There was a crowd gathered by the door and as soon as the doorman saw my wrist band he waved me in. All of the doormen and concierge  staff were very friendly and seemed to genuinely enjoy their jobs as well.

After a night of celebrating the new year I was happy to find that they offer a breakfast buffet on the 3rd floor with a great selection of choices (dry cereal, french toast, scrambled eggs, bacon, Aidell's chicken sausage, bagels, smoked salmon and more!). I was ready to dig in but couldn't justify spending $28 on breakfast just for myself. They offered a continental breakfast for $21 in addition to an a la carte menu with offerings as low as $7 or so. Overall, a great selection of breakfast foods, but just too pricey for something as simple as breakfast.

This brings me to my next point. This place ain't cheap. Valet parking for our car for one night was $56. Outrageous! We passed 2 other garages on the way to the hotel, but their pricing was steep as well (it was NYE though, so that's to be expected). Even so, the value is there and the staff is professional and polite.

Before we left on check out day I got a chance to visit the fitness center and get a quick workout in before starting my day. Their fitness center is great. They have refrigerated towels that feel amazing after a good sweaty workout and fresh apples for the taking! Another bonus - they provide clean earbuds to listen to your music or their TVs if you forgot yours (which I did).

To sum it up, this place is worth a visit. I live close enough to San Francisco that I don't usually stay the night when I come for a visit, but NYE is the exception. I think if I were to go for another overnight stay in San Francisco, this hotel would be on my list.

01/01/14 | Link | Rating: 4.0
183. Lakin S.
My overall experience here was great. The staff were super friendly, I had a painless check in/check out, the bell hops loaded my things on a cart & took it up to my room, the room was modern, clean & comfortable and the bathroom even had a hot tub! The only thing I'd say could be improved about this hotel was the amount of time it takes to retrieve one's car from valet. I was waiting for a little longer than I would have liked. But again, overall, I had a very positive experience here.

15/06/14 | Link | Rating: 4.0
184. sean m.
Will definitely be staying here next GDC. Super helpful staff, special requests and large deliveries were no problem. Probably best concierge desk I've ever experienced for a full week conference stay.

They have a great Moscow Mule at the bar, and the morning bartender remembered my name and coffee order each day. Salmon Caesar hit the spot for lunch. Skip the lobster bisque but definitely have the chowder.

22/03/14 | Link | Rating: 5.0
185. Amir S.
At the last day of my stay, I found out that the room I'm in there was the smallest room in that hotel. Being two nights in that room with a baby and a crib and three luggage and a large stroller made us very very unhappy specially that we found out there are some larger rooms that despite of our request, they didn't provide us with that.
I checked in with my baby in my hands and my luggage on the cart. They see that but they gave me that room.
Just imagine a 100 SQF room with all those stuff.
I had also requested for fridge for medicines and crib for baby. they gave me ice (!) instead and the crib arrived later night.
As a PLATINUM member who used his miles for the first time, I found out that that MARRIOTT membership worth nothing.

07/09/13 | Link | Rating: 1.0
186. Dulce G.
We will defiently be staying here next time we come to SF for a game! This is a very nice hotel it was CLEAN and every staff member was super nice and professional! I will recommend this hotel to anyone I know!

10/04/14 | Link | Rating: 5.0
187. Alexandra S.
Stayed here for my boyfriend's birthday a couple of months ago, and it's beautiful! It was decorated for Christmas and was gorgeous. Great service and conveniently located by all of the shops in Union Square!

04/08/14 | Link | Rating: 4.0
188. James S.
Stayed here 3 nights in mid September. We didn't spend too much time in the hotel so I will bullet point pros and cons.

PROS
- Nice bathroom and comfy king size bed
- Friendly and helpful staff
- Room service breakfast was good and on time
- Appears and feels safe
- Short walk to shopping

CONS
- Street noise, even on 19th floor
- 10 minute walk to BART
- Small rooms compared to other JW Marriotts
- Expensive compared to other nearby 4 star hotels

Overall, this is a nice hotel just not as nice as what I expect from a JW Marriott. Stayed here on Marriottreward points. Next time I'm in SF, I'll likely stay elsewhere due to pricing. I saw other 4 star hotels for 40% less.

21/09/13 | Link | Rating: 3.0
189. Jennifer N.
I know it's not JW's fault, but I really don't love that Union Square borders on the less than nice (read homeless) areas of San Francisco. But, the JW was walkable to everything we wanted to see in SF.

That aside, the JW is nice. Huge bathroom with double sinks, separate shower, and soaking tub, was a big plus for us to spread out after a few hotels with tiny bathrooms. Room was also big with a couch, chair, and desk allowing us room to relax without having to lie in bed.

We had concierge access upstairs which had great breakfast as well as snacks later in the day. One of my favorite parts of our stay was walking one flight up in pajamas for breakfast.

27/09/13 | Link | Rating: 3.0
190. Cheann L.
First time staying here. Hotel room is clean and elegant. We were able to check in early and was upgraded to a "pure" room. Location is close to everything! Room service was also great. We ordered the New York steak and it was superb! Will definitely stay here again.

31/05/14 | Link | Rating: 5.0
191. Lobe J.
I feel like I was just swindled. I was offered a $99/night rate for 2 nights by a Marriott employee. I input the discount code I was given and reserved a room at $99 on the Marriott website. I checked in and presented the paperwork needed to get the rate and was checked in at $99. Later that night they sent me an email (didm't call me). Saying they made a mistake and  that the rate was $199/night. The manager would not honor the $99 rate quoted and I had to check out and find another hotel on Christmas Eve.

This is the POOREST customer service I've ever received from the Marriott....and a JW at that.

24/12/14 | Link | Rating: 1.0
192. Vivian L.
very pleasant staff but (i hate when hotels do this) there are no locks on the bathroom door!! sometimes you need a little privacy, you know? also, check-in is at 4pm, that's the latest time i've ever seen.

10/11/14 | Link | Rating: 4.0
193. Daniel D.
Great Hotel.  Perfect location.  Helpful staff.  Beautiful view on floors 15+.  

Parking lot across from hotel is 34 a day for an SUV and very safe.  Better then Valet.

15/09/14 | Link | Rating: 4.0
194. Audrey F.
This is a great hotel right off of Union Square. I stayed here for two nights and was really pleased with the hotel.

Our room was gorgeous. The bathroom alone was enough to make me happy with granite counter tops and a separate shower and tub. The bed was extremely comfortable, nice flat screen TV, everything you would expect in a nice hotel room. The concierge, bellmen, and gentlemen valeting cars were all very courteous and helpful. After having our car valeted we realized we needed a phone charger left in it. Rather than bring the car around they retrieved it from the console and delivered it promptly to our room. Great service!

The fact that this hotel has a pull through area for valeting your car is a huge advantage over other hotels in the area. It was very convenient to be able to pull off of the street in order to drop bags and get the car situated. However, $56 a day for valet seems extreme. There are a number of overnight parking lots in the area. There is one right across Mason for $27 a day. I would definitely look into one of those if staying at this hotel in the future.

31/12/13 | Link | Rating: 4.0
195. Dale H.
We stayed here last minute and we were not disappointed. Good location. The front desk staff were helpful and friendly. Bellmen were smiling and so quick to open doors!  Even the housekeeping ladies were smiling and friendly.
One nice perk that we didn't use- the fitness center has complimentary laundering of your workout clothes!  Nice :0). The water cooler ran out and we called. They immediately replaced it.
We enjoyed the bar, Level III. The bartender was personable and service was great her as well. Had a nice assortment of happy hour apps and drinks.

31/12/13 | Link | Rating: 4.0
196. Dean C.
The Good:
- Very helpful and friendly staff.
- Food from hotel kitchen is above average.
- Cleaning staff may be the best of any place I have stayed.

The Bad:
- Pricey for what you get.
- Parking is expensive.

The Ugly:
- It is the noisiest hotel I've ever stayed in. The noise comes from the street. Sirens and honking horns well into the early morning hours.

It is doubtful I'll stay here again due to the noise. It was a pretty good hotel otherwise and I would have rated it 4 stars if not for single pane windows letting so much street noise in.

24/09/14 | Link | Rating: 4.0
197. Wendy H.
We were looking for a venue for a cocktail reception for about 200 people.  The JW came under our radar via Yelp.  I made an appointment for a tour and found the lobby very impressive.  There's these cool italian glass chandeliers near the elevator banks.  The lobby reminded me of one big chess board for some reason - in a good way.

Siba, the sales manager gave me a tour.  He was really friendly and helpful.  He didn't give us a hard sell either.  We booked the JW based on the open terrace space adjoining the Skylight rooms.  Did not try the food although the chocolate dipped strawberries they kicked in after the tour was a very good hint that the food will be good.  They also gave us a very competitive deal.

I worked with Jaya regarding the planning and billing.  She is great to work with and always responded to our questions.  She also treated me to a mocha and juice whenever I dropped by during the course of planning.

The food - OMG! That was the best hotel food I ever had!  Usually hotel food is mediocre at best but the JW Marriott chefs are excellent.  So many people raved that it was the best food they had.  That's saying a lot since I've been doing this for 7 years and we've booked throughout the City.  They served beef sirloin (which was melt in your mouth tender), lobster crostini (you can actually taste the lobster), Shanghai noodle shrimp stirfry (the shrimp was ginormous) and mini cupcakes, to name a few.  Usually, I'm not a fan of cupcakes but these were moist and bitesized.  I particularly liked the peanut butter cup cupcake.

Great place and food for a party.   Would use them again!

08/06/13 | Link | Rating: 5.0
198. Katia C.
OMG!!!! this Hotel is amazing !! All of the staff are extremely nice and soooo helpful.
Location - it is great if you are planning to be around Union Square very very convenient !!!.
Breakfast buffet - It was sooooo god !! service at the restaurant was also amazing .Fruit was very fresh and great selection.
Tea "amazing". ....
Rooms are very nice with everything that you can think off ....and of course like everyone mentions the BEDS ... WOW ... you will dream non stop ... pillows are amazing "just like if you were sleeping on a cloud ...

Totally be back !!! loved this place . :)

23/06/14 | Link | Rating: 5.0
199. Shaun R.
I stopped here on an extended layover for its easy access to San Frans highlights. Tucked just off of Powell street and union square, this hotel is easy to get to from the airport and is close to transit.

Rooms are clean, comfy and what you would expect from JW Marriott. The lobby bar is great!

Shaun
thislifeintrips.com

04/07/14 | Link | Rating: 4.0
200. Andrae V.
Had an overall good stay at this hotel until the last day. I had checked my bags with the front desk with the express instructions to be careful because my laptop was in one of the bags. When I went to pick up my bags, the bag with laptop was carelessly dropped and although the bell man was apologetic I was disappointed that the front desk did not clearly articulate to the bell man to be extra careful with my laptop bag. Not a happy customer.

01/02/15 | Link | Rating: 3.0
201. Ling L.
Home away from home

This is definitely my favorite place to stay in San Francisco. I've stayed at the other marriott properties in the city and hasnt been impressed at all. all the hotel staff at the JW are very polite and courteous. Not only they upgraded my room to a beautiful junior suite (for the second time), the front desk also delivered a fruit basket with a personalised message. I highly recommend this hotel.

28/10/14 | Link | Rating: 5.0
202. Jason f.
Worst NYE Party ever! Over priced under delivered. It felt like a bad wedding. My tix was $70. Drinks were $17 for one gin and tonic. Didn't even feel like NYE.

01/01/15 | Link | Rating: 1.0
203. Anthony N.
***The rooms here do not feel that luxurious, but there are good touches like attractive bathrooms, excellent and polished service throughout the hotel and a good and open 7 days a week Concierge Lounge (though that benefit is only available to Marriott Rewards Gold and Platinum members)***

JW Marriott is Marriott's luxury brand, but their US properties often just feel like slightly nicer Marriotts (especially when it comes to rooms).  The JW Marriott Denver is the exception.  Their rooms feel both contemporary and luxurious--like a room in an upscale Las Vegas hotel.  This JW Marriott mostly just feels like a slightly better Marriott.  The rooms are nice but pretty standard Marriott-esque decor.  There are a few pluses though like great lighting over top of the ice and drink stand, a good closet (complete with shoe horn, brush and umbrella) and a very striking bathroom with lots of mirrors and a bath and glass shower combo (the shower was very tight and while I liked the wide rainfall shower head, getting the perfect temperature was difficult).

The room was comfortable though with a good bed and nice room temperature--the linens were fine but did not particularly stand out.  There were other parts of the hotel that felt very average Marriott-like such as the fitness center where there were a decent number of machines though some of the equipment felt old.

There were areas though where this JW Marriott felt a cut above the standard Marriott.  First was the service.  There were several valets and doormen who were very polished so that you consistently get warm and quick service when entering and exiting the hotel.  Housekeeping was noticeably better too with a turndown service that featured refilling ice buckets (a big plus since there are no ice machines; you have to call down to the front desk) as well as JW Marriott's new line of high quality turndown Belgian chocolates.  I have been to a few JW Marriotts since this new turndown service was announced and this was the first property I've been to that featured any of JW Marriott's new line of turndown products.

The Concierge Lounge (for Marriott Rewards Gold and Platinum members) was noticeably better too.  Like the Concierge Lounge at the San Francisco Marriott Marquis, this one is open 7 days a week for breakfast, afternoon snacks, nightly appetizers, and desserts.  The quality was better in parts than your good Marriott Concierge Lounges.  Breakfast featured very good croissants with crispy exteriors as well as soft and lots of layers interiors.  Good jam too including interesting options like black cherry.  Nightly cheese at most of these Concierge Lounges feature simply cheddar, Swiss and pepper jack cubes, but this Concierge Lounge showcased good options including brie, sheep's milk cheese, goat cheese, and very good blue cheese (nice garnishes too like candied cashews).  Individually plated tuna tartare with Asian flavors as well as surprisingly good Asian themed pulled pork sliders on good brioche buns were also offered.

The Concierge Lounge also featured a great commercial grade coffee and hot chocolate machine that utilized real milk (same brand as the great single serving machine at the JW Marriott LA LIVE).  Everything else was not really exciting.  Breakfast featured muffins, Danishes, bagels, English muffins, nice looking breads, oatmeal, not that great sliced fruit, bananas, and a few cereals.  They did showcase decent cured meats like salami and I liked how they offered French toast or pancakes each day and potatoes one day, but no breakfast meat option was offered on any of the three days I was there.  The daily scrambled eggs were fluffy but also quite soupy.

Other nightly appetizers included crudite and bland and watery macaroni and cheese.  Desserts included a variety of options like assorted cookies, gingerbread, Rice Krispies treats, and chocolate mousse tarts, but none of the options were that good.  Afternoon snacks were not great, but most Marriott brand Concierge Lounges do not offer this benefit and at least the variety was good--dried figs and apricots, mixed nuts, pretzels, cookies, popcorn, sour gummy worms, gummy bears, and M&Ms.

Room rates are high, but they are not substantially more than the nearby Marriott Union Square.

This JW Marriott is a nice hotel.  It feels most like a luxury hotel with the service touches and the nice Concierge Lounge.  It feels least like a luxury hotel in the very standard but nice business hotel rooms.  If you can get a good room rate here and are a Marriott Rewards Gold or Platinum member, this JW Marriott is good for a short or long stay.  If you are not a Gold or Platinum member, you may feel that this hotel is kind of a poor value and not really that luxurious given the brand name.

Valet parking is offered and like other Downtown San Francisco hotels, parking here is very expensive.

27/12/13 | Link | Rating: 4.0
204. Vineet S.
Though I don't like travel for work during the month of December but I ended up travelling a lot in 2013 December for work.

Whenever I am in San Francisco I always like to stay close to Union Square.

I stayed here for few days, this is a great hotel right off of Union Square.
I was overall really pleased with the hotel.The best thing about staying here is the personal attention which one gets.Before my arrival I was sent an email
if I would like anything special in my room.I requested them to place somethings in my room and asked for a room at the highest floor.
They did an awesome job with fulfilling my request and placed a complimentary cheese/cracker plate in my room.

My room had a great view. The room was great , it was spacious and the best part was the bathroom.Who doesn't love a lavish bathroom, this hotel did have a lavish bathroom. The bed was extremely comfortable,
nice flat screen TV, everything you would expect in a nice hotel room.

I was also use the fitness center during my stay and as per the standards of fitness centers inside hotels I was satisfied.

All the staff was so nice and courteous and did an great job going an extra mile for the customer.

Overall I had a really pleasant stay here and would definitely stay back here.

07/01/14 | Link | Rating: 4.0
205. Discerning T.
We recently stayed at the JW Marriott in San Francisco and were really happy with the accommodations and the service.
On the last night, we ate at the LEVEL III Restaurant in the hotel and I must say the food was outstanding!  It started with the focaccia bread, which was delicious and made at 5pm every night.....Yum!! I ordered the short ribs with homemade pappardelle noodles and it was sooo good!!!!!
We were so full from dinner that we did not order dessert but I am sure it is probably good.  The waitress was so sweet to bring us over a complimentary homemade ice cream sandwich, which was delicious!!!!
I highly recommend this restaurant.......hope you enjoy it as much as we did!!

15/02/15 | Link | Rating: 5.0
206. Max P.
While in town on business,  stayed here. Exellent service on part of valet,  doorman,  concierge.  However,  front desk was not that kind, when I asked for a room with a nicer vew, got one facing a brick building 25 ft away.
Also, my room 1505, was a bit substandard by JW Marriott level, toilet bowl seat is missing attachment, windows were dirty, faded wall paper on most walls, dusty and starting to yellow curtains.

07/08/14 | Link | Rating: 2.0
207. Matt R.
Meh, it's ok, I was hoping for more from Marriott, which a hotel chain I frequent and am generally pretty pleased with. Nothing is wrong with this place but nothing is great and they still charge for internet, who are they kidding...

02/09/14 | Link | Rating: 3.0
208. Lili R.
Beautiful place! Ruby Skye is literally around the corner. Beds are very comfy, clean, nice bathrooms

28/03/15 | Link | Rating: 5.0
209. Mike B.
Like others have said this is in a great location.  The parking was like $56 though, plus tax so be prepared for that.  If you have time you can probably find something cheaper outside the hotel.  

The rooms were nice, big in size and very clean.  I would defiantly stay here again if I was in town.  The lounge upstairs though seemed to lack any good snacks after about 10p, although it is open 24 hours if you want some extra water or a soda.

14/04/14 | Link | Rating: 4.0
210. Jason Ping T.
Okay. So let me give you the deets on this place.
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First off I came here with my girlfriend so obviously I must carry a money clip full of hunnid dollas -- hundreds of dollars.

I booked a Junior Suite because I am not cheap. ( $775) for two nights.

Then we also got the Valet Parking because my legs are not meant for walking ($56)

The tax is high as my total amount ended up to: $907

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First off:

The room was great (400 square feet) I will have a picture from our room. There was a cooler, nice stands, TV, and a large desk that faces the outside.

The bathroom was perfect; a tub on the right side and a walk in shower on the left hand side. It is much bigger than other hotels.

Showers here are better than the ones i have at home. It sucks being broke.

THE BED

let me break this down to you. I never slept like this before. I usually wake up early at 6 AM because I am a morning person but god dam. I slept in till 11 AM. I wish I could take the bed home.

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The room service was on point, they came at 10AM then 11AM because we were like "naw don't come in yet." Great service and they cleaned up the mess so well; it felt like the room was brand new.

I had a great night sleep! The soundproof kind of works.

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Conclusion:
TO HAVE A GOOD TIME :

GET THE JUNIOR SUITE. you won't regret it.
GET THE ROOMS  away from the elevator
GET THE ROOMS higher up above at least the 15+ stories.

I requested all that and got them all.

Hotel check in was fast and simple; the doorbell man and valet was super kind and treated my car like a queen.
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LAST TIP:

bring money
hella money
lots of money
It will pay off. two nights for $907. We had a fantastic time. She loves me now.

05/06/14 | Link | Rating: 4.0
211. Heather O.
My boyfriend & I just stayed here for new years & loved everything about our stay. Starting from the valet & security downstairs, to the hot apple cider in the lobby, & of course our big comfy robes in the room. Being on the 20th floor, our view was outrageous! We could see the golden gate bridge perfectly, & the sunsets were UNREAL. The bathrooms are gorgeous with marble floor to ceiling & the bed was super comfy (yay!) We had drinks at the bar on the 3rd level where they also had live music- reasonably priced drinks, great ambiance, & friendly bartenders & staff. Not to mention, holiday decorations were still up & made the hotel even more gorgeous! LOVED my stay =)

03/01/15 | Link | Rating: 5.0
212. Amanda K.
An excellent location to central San Francisco. I was very pleased being a platinum marriott status customer. I had access to the club area which provided me with a breakfast and a cocktail hour. I was disappointed that the cocktail hour only included food and didn't include alcohol unlike other Marriott's locations which normally include alcohol for free. It was nice when I booked the room from expedia I was still able to get some use out of my membership to include some instant upgrades of my room and access to the the clubs area

I was impressed with the gym. I was told they recently upgraded they had upgraded their equipment. They had weights, treadmills, elliptically, bikes, etc

The most odd experience about the whole trip was pressing 3 on the elevator to get to the lobby to check in. Normally they lobby is on the first floor to check in

22/02/14 | Link | Rating: 4.0
213. Jackie C.
Really great as far as SF hotels go.

VALET: Quick, speedy and you can text them so your car will be waiting for you when you pull up. Also in/out privileges are included. It's pricey at about $50 a day, but that  seems to be the norm in SF.

CONCIERGE LOUNGE: now this was a ridiculous amount of fun for me. I'd wake up early and finish my workouts just so I could come in and take a stab at the free breakfast buffet. We'd also come in for desserts nightly and take food to go and eat up there- it's just a great little spot to unwind and not be bothered.

GYM: BEST gym i've ever seen at a hotel outside of the St. Regis next door. Free weights up to 80+ pounds and tons of clean equipment so you can sneak a comprehensive workout in.

ROOM ITSELF: Comfy bed, AEREON CHAIRS (wtf???), but the room itself is a bit dark/small. The bath was great and I got a kick out of the mirror in the shower- motivated me to work out a bit more during my stay.

Loved that they served illy coffee for free in the lobby as well before 10AM. Great staff, great service and had a great time! Highly recommended if you're staying in the area.

11/10/14 | Link | Rating: 5.0
214. Tammy N.
This hotel is gorgeous! To be honest, I used my Marriott Rewards points on a stay here and I absolutely fell in love with the bathrooms!

As a late Christmas gift, I gifted my bf a weekend staycation in SF at the JW. I've never stayed in Union Square before so I wanted to try a centralized location. We were about a block away from all the shopping destinations and lots of food. It's in a big shopping and touristy area so it's a little noisy at night but do you expect any less from a city? We arrived about 30-45 mins before check-in and the front desk staff didn't mind at all!

The room is so spacious! There was plenty of room for the two of us. You don't even have to get your own ice and theirs a concierge button for them to get it for you. The king sized bed was comfy and the pillows weren't too puffy for my petite neck. Did I mention the aeron chairs in the hotel rooms? Goodness gracious, I have these in my office at work and I never want to leave. Talk about comfort - they're life-changing.

When we got home, I realized I had forgotten my Fitbit in the room so I called the front desk right away. It took them some time to find it but they called me back and shipped it to me! :)

Why won't I be returning any time soon?
The smoke detector goes off if you take a hot shower with the door open. It'll continue to go off until you open the windows to air the hotel room out. The first time this happened to us, it went off for about 30 mins and we had to call the front desk to remediate the situation. The second time we took a shower w/o closing the door it when off again. By the third shower, we were so traumatized that we made sure to close the door and keep it closed when we got out.

Tips
- Request a high floor room so you have a decent view of the city
- Don't fall for the $61/day valet parking. Park across the street for $34/day which includes ins and outs
- You can check-in on the Marriott app so your key is ready for you upon arrival
- When you enter, go straight to the elevators and head to the 3rd floor to get to the lobby
- SHOWER WITH THE DOOR CLOSED!

13/02/15 | Link | Rating: 4.0
215. B P.
Stayed here last weekend. Wow.. what a nice hotel. Very artsy and clean and kept. Location is great too, 5 min walk to union square. We will definitely be returning.
Only negative, they don't have a spa :(  but the concierge helped me find a few nearby

28/04/15 | Link | Rating: 5.0
216. David T.
A quirky JW that cannot seem to decide if it is an art gallery or a hotel. The property is beautiful, the valet, front desk and cleaning staff are fantastic.

Almost every inch of public space displays art that is for sale, giving the entrance a cluttered feel. Without knowing the story behind the art emphasis, it all seems a bit out of place.

The concierge setup is not ideal. No bottled water, no cream for coffee after hours. There is quite a bit of street noise in the rooms, even if you are on a high floor.

The lack of bottled water in the concierge lounge makes no sense. They claim it is to reduce carbon foot print, but the sturdy disposable plastic cups available to drink the concierge room filtered water they provide contains more plastic than the bottles they replace and you cannot easily carry more than one to your room. So if you get thirsty at night the only bottled water option is the expensive bottle of artisan water they provide in the room for a fee that was shipped out from New Zealand (the other side of the planet I might add), at a much larger carbon cost than the bottle of local water I wish they had provided in the first place.

01/03/15 | Link | Rating: 4.0
217. Dennis W.
Apparently this JW Marriott was opened in 1986 and after several stays during the past two years I would still not hesitate to recommend this fine hotel.

First off, I would not use their valet service if it's your own dime, try the lot literally across the street for half the price(with ins and outs), and for locals and tourists alike, I recommend you request a room as high up as possible(for the view and to also negate some of that not always beautiful city noise). Before my last stay, I installed the Marriott app to check in and the whole process went smoothly. Take note, when you walk in from the street, take the elevator and go to the 3rd floor to reach the lobby.

One of the main selling points is the close proximity to Union Square. You can hoof it to the Embarcadero or catch an Uber ride for $7. The illy Espresso Pod machine is a nice in room touch and the staff has always been courteous and professional.

21/02/15 | Link | Rating: 4.0
218. sydney p.
Full disclosure-we are Marriott people and generally choose them over any other chain to accomodate the brood that seems to follow us around.

However, for our annual KID FREE weeekend for the January anniversary, we always choose this hotel. We used to go to the Claremont but were always bored after about 6 hours...

This just became a Marriott property a few years ago, so our first couple stays were more Hotel Nikko looking(black marble bathrooms) and less Marriott but with the same great service.

We are high floor people. Love the gym. Love the lounge. Great cocktails at the bar. Easy breakfast. Free coffee.

I enjoy the layout and art. the rooms are gracious yet cozy.

You can't beat the location.

Walkable to EVERYWHERE that we want to go. Where is the fun in bar hopping if you have to DRIVE home?

Whether it's the Westfield Center to hit the Spa and/or movies, the plethera of fine dining that without an entourage is available to "seat two at the bar"

We are local so we take BART on Friday night. We walk in wearing whatever we escaped the children wearing. They are always friendly but that is a Marriott thing and more often than not we have a bottle of bubbly and some chocolate thing waiting in our room. There are perks to having January anniversaries!

We finish Sunday morning, generally grabbing breakfast in house as we make our way home to the chaos.

02/03/15 | Link | Rating: 5.0
219. Kimberly D.
My husband and I stayed here 1 night while we were attending an event at the Piers. I had booked a regular king room with club access and was pleasantly surprised when upon check in we were upgraded to a Junior Suite. The room was comfy, spacious and the bathroom was beautiful. The lounge was lovely and had a great assortment of food. The breakfast was especially good.

I wish I had caught the name of the associate who checked us in (a sweet brunette girl) but she was incredibly helpful in guiding us to some bars to try close by and provided me with complimentary band aids after my feet were torn up from my heels :)

Overall, it was beautiful, cozy and the staff was wonderful and friendly. 4-stars because for 1 night it was quite pricey, but hey, it is San Fransico after all.

30/03/15 | Link | Rating: 4.0
220. Andrew G.
Had the privilege of staying here during my vacation 2 months ago, and plan to stay here again for my next this summer. Some of the most beautiful architecture I've seen in a hotel , and the decor is all very modern and well kept. Staff is what you would expect from a JW ... greeting you by name, opening doors for you etc etc

I especially appreciated at how fast they brought me my ice when requested and even provided me with cups when realized I only had one plastic bottle! A very nice touch!

Location wise this was perfect for me. I didn't need a car to get around all the hot spots in SF, and could easily just walk 5 mins away for any type of food I desired whether it be fast food, or sit down restaurants.

Will be back again!

01/05/15 | Link | Rating: 5.0