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Omni San Francisco in San Francisco, CA

Omni San Francisco in San Francisco, CA

Specialties

Located on California Street just a short walk from Union Square, the Omni San Franicisco features 362 luxury rooms and suites, a 1,500 square foot fitness center open 24 hours and Bob's Steak and Chophouse and bar on the lobby level. The four-star hotel has been ranked by Conde' Nast Traveler 2013 Readers' Choice Award and also ranked in Travel+Leisure's prestigious list of T+L 500 List of World's Best Hotels. The Ferry Building, Chinatown and North Beach are all in walking distance to the hotel along with world-class restaurants, museums and entertainment.

History

Established in 1958.

Omni Hotels & Resorts creates authentic guest experiences at 60 distinct luxury hotels across North America. From our resorts featuring over 20 world-class golf courses and award-winning spas to downtown properties perfect for leisure and business travelers, each Omni showcases the local flavor of the destination while featuring four-diamond, personalized service. The brand, founded in 1958, is frequently recognized by top travel magazines, consumer research organizations and trade publications.

 

Company Info:

Rating: 4.36

Address: 500 California St, San Francisco, CA, 94104
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (366):

1. Nadav N.
Amazing luxury hotel.

13/08/05 | Link | Rating: 5.0
2. Peter W.
really nice service

17/12/08 | Link | Rating: 4.0
3. Michelle I.
really a nice FiDi luxury hotel. a friend of mine come into town on business and stayed here. i was really impressed. its gorgeous inside and the rooms were so comfy-looking.

13/05/05 | Link | Rating: 4.0
4. Foodie B.
I really give this place 4.85 stars.  Whereas most hotel rooms in Downtown SF are tiny, the rooms at the Omni are large with contemporary dark stain woods, granite counters, newer style carpeting, no awful smells nor humidity in the rooms.  The location is good in the middle of everything between Chinatown, Fisherman's, Union Square, Farmer's Marketplace, etc.  There is Bob's Chophouse located inside the hotel on the ground floor with well made steaks and crabcakes and the Aqua Restaurant is a block or two away.

18/06/07 | Link | Rating: 4.0
5. Ryan L.
It might not be super cool, like a boutique hotel maybe.  But it feels very comfortable, first class.  Impeccable service.  More for business travelers, I'd think, since it's located in the Financial District, although it's right on the california cable car line.

16/10/05 | Link | Rating: 4.0
6. Mr. and Mrs. L.
Wifey's Review:

My husband and I received a gift certificate for one night at this high end hotel.  We stayed there for one night and had a really wonderful experience.  Neither one of us had ever stayed over night in San Francisco since we live so close.  We are very glad we redeemed our g.c.  The hospitality staff was so polite and so professional.  They made us feel like paying customers even when we presented them our g.c.  The deluxe room ($299.00 per night was the least expensive) was so lovely and comfortable.  The bathroom was almost like the bathrooms from Architectural Digest! We really enjoyed staying there.  The bed was comfortable and so were the pillows.  Can you say 'goose down?' I do have to take off one star because of the wafer thin walls.  It was not too loud but loud enough to hear the murmurings of the t.v. from next door and the doors opening and closing.  Omni is in a very convenient starting point for just about any part of the City.  Public transportation is right outside literally, Chinatown and North Beach is around the corner.  The Embarcadero and the fab Ferry Building is just a few blocks down.  Like any good realtor would say, "location, location, location."  Trite but true.  We would definitely go back once we get another g.c.!  Thanks, Omni...

29/04/07 | Link | Rating: 4.0
7. Trish P.
A true luxury hotel. Everyone from the valet, sales managers / coordinators, front desk, concierge and housekeeping was so personable and helpful. Nothing but the best!

26/06/06 | Link | Rating: 5.0
8. M K.
Hard to believe that a place like this still exists, where every staff person genuinely cares about you. And I mean EVERY one: the doormen, the people working reception, the concierge, even the cleaning crew! The hotel itself was very nice, the room was a good size for SFO, and clean. We joined the Omni's rewards program and received free beverages, a newspaper of our choice (Sunday NY Times) every morning, and free Wi-Fi. We also got a free night with just one weekend night purchased, which made it a great deal. I noticed just a bit of city noise outside our room, but nothing that bothered us or kept us from sleeping. The complimentary citrus water and cold plums in the lobby were a refreshing treat upon our return to the hotel. And everyone there, not just the concierge, was very helpful with directions and advice. We will definitely return!

21/08/09 | Link | Rating: 5.0
9. Carrie C.
They would absolutely win if someone held a "getting your car from the garage and delivering it to the entrance of the hotel" valet contest.  I kid you not.  :)  The best thing about this place though is the service, hands down.  From the doormen, to the valets, to the front desk reception...everyone was absolutely warm and welcoming.  Great service and location (although, I prefer the room decor at the San Diego one).  :)

21/06/06 | Link | Rating: 4.0
10. dee t.
Stayed here for our wedding anniversary and really enjoyed the overall experience.  The service at check in was friendly and efficient.  At the time of booking, we told the hotel that our reason for booking was an anniversary and when we checked in, I was given a rose and we were upgraded to the 17th floor.  Our room was nice and quiet with a great view of the bay.  After about 15 minutes of being in our room, the hotel sent up a martini glass of chocolate truffles and a small bottle of wine.  The card congratulated us on our anniversary.  The thing that impressed us most was that the bellboy did not wait to be tipped.  My husband had to chase him down
My only complaint would be the valet parking which cost $45 and the car always took a while to retrieve.  
I would definitely stay here again.

10/09/07 | Link | Rating: 4.0
11. Eric H.
As we walked in the door of the Omni with our 2 year old daughter, one of the doorman gave her a friendly greeting and rushed off to get her a "gift", a little backpack with toys that I just noticed her putting on again back here at home. This was a true reflection of how considerate and sincerely kind all of the staff are at this property.
The location, as many have noted, is very convenient (right on the California Cable Car line) and my wife and I were appreciative of being able to stay in a calmer area without the craziness of Union Square or Fisherman's Wharf.
The rooms were very nicely appointed, although we did note the windows did not sound proof the city sounds as much as we would like. Thankfully this didn't impact our daughter's daily afternoon naps - guess she's a city girl at heart!
A tip: we joined the Omni guest program and received free internet and the convenience of getting two complimentary beverages delivered to our room each morning...I loved their orange juice. Oh, they also remembered our daughter and left her milk and cookies - definitely a great stay!

03/08/09 | Link | Rating: 5.0
12. Debra F.
Like others that have reviewed the Hotel before me, I was knocked out by the Omni staff.  They were simply amazing.  For example my room wasn't ready when I wanted to check in, ( I was early) so I gave the door man 2 bucks to store my luggage.  Upon return I asked the same gentleman to retrieve my bag and offered him another 2 bucks.  He refused saying I'd already paid for the service.  What???  The room was fine and had all the usual appointments but I'd definitely come back for the service.

14/09/09 | Link | Rating: 5.0
13. Aleksandr O.
What a fantastic place to stay.  My wife and I stayed there this weekend and we could not have been happier.  Checkin was a snap, we got a room with a view (one of few such rooms available) on the top floor.  The room was very nice though the view was just alright - you can see part of the bay and a great view of the roof of the nearby building.

The hotel had some nice personal touches - we checked in in the afternoon and then went to explore the city.  When we returned , the bed was made up differently - the pillows were out and the comforter was pulled back - ready for us to retire for the night.  Nice touch.  There was also a handwritten note welcoming us.  Nice touch again.

Location is great - close to Union Square and right next to China town.  Right on the California cable car line.

Now few warnings...  Do not even think about parking with a valet.  I parked in the parking garage across California street for $12/day.  Another garage down a block was $10/day.  This was for Sat night though.  A bottle of water is $6 and breakfast (nothing fancy) with room service is $16-26/person + charges.  Consider bringing a bottle of wine with you rather than ordering one for $60+.

Great hotel overall - I'd stay there again.

16/12/07 | Link | Rating: 5.0
14. F N.
We loved it here. The bed was extremely comfy and big. The room itself was big and roomy with an extra sitting area in the front. The bathroom was to die for. It had emerald green tile and beautiful big mirror and marble floors. The staff is very courteous and cool. This Omni Hotel is located at the intersection of California and Montgomery. This is the same intersection that a bit of the movie "The pursuit of Happyness" was filmed at. Its the shot when he is running to get to work. This hotel is within walking distance to the ChinaTown area. The Wells Fargo Museum is across the street from the hotel. There is also a Subway right in front. You want to stay on California street because all the trams and taxis go through here. It is fun just walking up and down California street. One of the coolest things I liked about staying here for 5 days is that the cleaning ladies leave you sweet notes that they hope we are enjoying ourselves in San Fran e.t.c. You will love it here and not be disappointed. As far as the lady in another review saying that they show you big rooms online etc... maybe she should read the descriptions more clearly.

01/03/09 | Link | Rating: 5.0
15. K W.
Great bar for after work libations.  And if it's too crowded, spill out to the lobby and relax at a small table or a couch.  The cocktail waitress WILL find you.

10/12/07 | Link | Rating: 5.0
16. GG P.
This hotel and its staff are perfection.  I just got married here and I couldn't have been happier with the location and the people at the hotel.  Every one of my guests who stayed in the hotel told me at some point during the weekend that they had decided to make the Omni their first choice hotel from now on.  The front desk and valet people are kind and funny and professional, all at once.  Whoever trains them how to deal with customers is fantastic!  The restaurant is overpriced (like many hotel restaurants) but delicious and comfortable and pleasant.  The bar is great as well.  Comfortable with good drinks and a nice place to sit with friends and have a drink.  In the mornings, there's free coffee at the bar for hotel guests -- nice!  The hotel itself is pleasant, and gorgeous, with dark wood and marble throughout, it is a really pleasant place to come in from the streets of San Francisco  year round.
For a wedding, the setting is gorgeous.  We had the ceremony in the Union Square room with the windows overlooking California and Montgomery.  Wendy and her team set up the room perfectly and made my guests feel comfortable, setting the tone for a lovely ceremony.
We had the dinner/dancing in the Grand Ballroom on the third floor.  It is a wonderful room.  Wendy came up with a table layout that was perfect for our size (about 75) but would fit far more without feeling crowded.
The Omni food is also terrific.  It also removes a lot of headache (for me) NOT to have to deal with a caterer, but I don't think we could have done better with a caterer.  The meals were delicious.  The food tasting was a lot of fun too.
Also, as part of the built-in cost, Omni contracts with a cake decorator named Caroline Fey who made a cake that I loved!  I know a lot of people go to many bakeries and have many tastings and look at lots of cakes, so I just trusted Wendy on this person, and it was completely worth it.  The cake tasting was tons of fun. My fiance and mom and I got to taste 5 of each cake flavors, frosting flavors, and icing flavors of our choice from a list and then "create" our own cake.  Then I described what I had in mind about the decorations, and that was the one and only time I saw Caroline.  When we got to the ballroom for the party, I saw the cake, and it was perfect.
Wendy, the wedding/events coordinator, is fantastic.  She is professional, kind, helpful, and amazing during the last week stress and issues that come up.  She had my back on every issue, contacting each vendor and ensuring that things went off perfectly.  I could go on and on about Wendy because I think she earns every cent of whatever they pay her because she kept me sane, saved me on a few things (like fixing the damaged ketubah at the last minute), and made sure everything happened as perfectly as she could.
I'll stay at the Omni chain next time I travel and will certainly recommend The Omni as a setting for any bride who wants an indoor wedding in San Francisco.  Try to stay calm, enjoy things, and trust Wendy's advice.  She knows weddings.

17/08/09 | Link | Rating: 5.0
17. Addie S.
Great service, stunning lobby, beautiful decor, close by to shopping and Chinatown. I enjoyed the free WiFi, the complimentary beverages brought to our room, and the bed. Very comfortable bed. Although the Deluxe room wasn't that big, it was enough for two people (of course).  The gym was convenient, 24 hours, and it had fresh fruits, bottle water, televisions, and towels. I must say that I will definitely return, their customer service is excellent.

15/02/08 | Link | Rating: 5.0
18. Shaquille O.
To be honest, I was a bit disappointed with my stay here.  I probably had a little bit higher expectations considering The Omni is where all guests of the OPRAH WINFREY show stay.  Yeah that's right! Manly men do watch Oprah.  

My main point of contention is that when I drove up to the hotel I was completely ignored by the valet.  I waited for 3 minutes inside my car facing up the big ole' steep hill on California St. feeling like an idiot, hoping my car wouldn't roll down the hill.  I then had to put on my parking brake & the emergency blinkers (hoping my car would continue to not roll down the hill and that I wouldn't win a parking ticket), exit my car and snag one of the 3 gossiping car attendants who I hoped worked for the Omni and politely ask him to take my car.  And you know what?  It costs like $35 a night to park your car with them.  For all you tourists who drive into the city, no matter how good your room rate is at a downtown hotel, they always get you with the nightly parking cost!  Mwhaha.  I digress.  To summarize my diatribe: 1) Valet service was lacking & 2) There's no place to park your car if you drive to this hotel.

To continue on with my story, as I walked into the lobby I noticed 2 things: 1) No one offered to bring my bags up to my room & 2) No one opened the door for me.  If this were the Marriott or Embassy Suites it would be no BFD but um isn't this The Omni!?!  The hotel of choice for Oprah's guests?? =( =( =(  It's the little things that matter you know.  Basically service was a little impersonal.

To add insult to injury my reservation was screwed up which delayed me for another good 20 minutes for an important business dinner I had.  I can't blame the hotel for this one, rather I blame the brilliant human resources people at a certain preeminent investment bank that supposedly pays everyone bazillions of dollars but can't properly book a hotel room.

Despite all the whining and complaining I've written here, I give the Omni 3 stars because the room was good, the bed was good, bathroom was good.  The hotel was pretty, the hotel lobby was pretty too -- maybe a bit too cavernous for me.  Best part is it has great location if you have a meeting in 555 California.  So it was mostly what I expected from a nice hotel but definitely not the hotel of choice for me in the area.

19/04/07 | Link | Rating: 3.0
19. Melly B.
Nice rooms.  Good service.  Only complaint- 75% of the time there was no door man & it is difficult to open the doors & manage luggage/ umbrella/ bags.

02/01/11 | Link | Rating: 4.0
20. Melody S.
I could live here.   I am really going to miss this place when I leave tomorrow.   From the moment I walked through the door, I felt luxuriously pampered.    The front desk person was nice and quick, the lobby is beautiful but not crazy over the top or crowded, even the elevator is efficient and quiet.  
My room was very quiet -- except for a loud whistling wind noise that woke me up at 2am.   I was able to quickly change rooms to another just like it facing another side of the building, with no weird wind noise.  
Simple things, like the ice machine being in a room with a closed door, are so nice (and quiet).  
I highly recommend becoming a member (no charge) -- you get coffee, bottled water, or another beverage of your choice delivered to your room at no charge, every day!  They just knock, and leave outside your door, then skeddadle away before you can even attempt to tip them.  They will also come to your room, pick up your shoes or an article of clothing, and shine/press them and return to you faster than you'd believe (these people you can tip).
I was here for an event at the Moscone Center, and despite being 10 blocks away per the map, it's a quick, interesting 15 minute walk that other than in pouring rain, is nice.  Also walkable to Chinatown and the Italian neighborhood.    There is some type of trolley outside, but I didn't explore that system.

09/12/10 | Link | Rating: 5.0
21. Anna L.
Stayed here in mid July for 2 nights for work and was surprised as I never considered Omni to be a nice hotel.   The staff and the rooms were on par with all the luxury hotels I've stayed in.   Service was impeccable.  The 24 hour small gym with free water and fruit was a nice touch too for an east coaster that would be up at 4am.

24/08/08 | Link | Rating: 4.0
22. helen t.
this is a really nice hotel.  on new yrs eve, they had hot apple cider and cookies in the lobby on the way to the elevator.  service here is friendly and attentive.  the rooms are decorated more old english style.  the marble shower provided a nice touch and was very clean.  housekeeping was very nice and left us a note  while also providing us w/ chocolates for the turn down.

02/01/08 | Link | Rating: 4.0
23. john h.
I stayed here exactly a year ago, and after staying at the St. Francis this week I have been reminded of what a pleasant stay the Omni was.   The staff at checkin was superbly courteous, asking questions just enough to provide suggestions without seeming nosy.  The room was one of the nicest I've ever had, from the bed to the bathroom, everything was broad, spacious, modern and tastefully decorated.  I really wished that I could have hung out in the room for hours.  The worst thing about it was that after walking back late from dinner, the deserted nature of the Financial District streets is a little foreboding.  So we had to drop by the bar, which turned out to be a warming experience with a discrete but helpful and generour bartender.  

I really have to give one more plug for the rooms.  They were really great, and we had a nice view to boot.

20/07/09 | Link | Rating: 5.0
24. Sacramento M.
Went in December for our Anniversary Weekend! We had a great time. The staff are very professional and the rooms are very well appointed. The staff made a big deal (in a good way) out of our anniversary and had a surprise dessert delivered to our room. We took advantage of the free town car (limited days and times) to cut down to taxi fees. The doormen were very knowledgeable about directions and "things to do." We'd definitely go back again!

01/05/11 | Link | Rating: 5.0
25. Kelly L.
Our experience was beyond fabulous!!
Seven of my friends came out for a b-day celebration and everyone was really impressed with the Omni San Francisco!!
Every employee we encountered was so friendly and welcoming!!
The room rate we found on their website was better than the St. Francis and hotels in the Wharf area, it was a great deal!  The rooms were very nice and even though we were next to the elevator, it was quiet.  Parking at St. Mary's saved us a ton!!
I signed up as a select guest and we received comp room service beverages each morning.  Our first day, they put champagne, cake, strawberries and a lovely note in our room for our b-day!!  We were blown away!!!!  There couldn't have been a better way to start our weekend!!  We love the Omni!!!!

18/08/09 | Link | Rating: 5.0
26. Jeff W.
The service is outstanding.  Everything about the hotel is great & you get "Bob's" for room service to boot!

12/11/08 | Link | Rating: 4.0
27. S O.
I really like this hotel.  It's luxurious without being hip or posery.  Room was clean, bed was comfortable, and the bathroom was awesome (even if it wasn't huge).  And the location is perfect.

07/08/09 | Link | Rating: 5.0
28. Kristen S.
Mediocre room, pathetic bar.

16/05/07 | Link | Rating: 3.0
29. Alessandra C.
We loved this hotel... The structure in itself is really charming, we stayed in a junior suite and it was truly impeccable. But it is the staff that truly deserves 5 stars!

We went to the City for my daughter's 7th birthday and we stayed at the Omni. When I made the reservation through their web page I mentioned the Bday and asked if they could put a card in the room. When we checked in she was greeted with a "Happy Birthday!" and was then given a backpack full of little toys and activities (standard give away for kids).
We then took off to catch a show and when we came back to the room we found milk, cookies and a huge slice of chocolate cake on a plate with a big "Happy Birthday" written in chocolate. They also took the time to write a note and did not forget to include candle and matches. We were all blown away.

01/05/10 | Link | Rating: 5.0
30. Andy W.
Great Hotel, courteous/friendly staff, good restaurant recommendations and most importantly, valet was ready with our car so we could make a very early flight on Thanksgiving Day.

24/11/11 | Link | Rating: 4.0
31. Tamara H.
Although I have not guested at this hotel, I can verify the accuracy of exceptional service. I had a standing, pre-paid guaranteed room that I needed to cancel. After unsuccessful attempts with the main reservations center, I decided to call the hotel directly. The front desk manager was unable to cancel but transferred me to the general manager who called me within twelve hours later to assist me in canceling and fully refunding my stay. Remarkable service bar none.

13/09/09 | Link | Rating: 5.0
32. Jack C.
Really great hotel and not exorbitantly expensive either. I stayed here for a special occasion and had a really good experience. Nice, clean, and good-sized rooms. Good service, knowledgeable concierge, etc. The whole ten yards.

Only gripe might be the location, which was amongst financial buildings, but it was near Chinatown, which made it great for morning dim sum and bakery food.

21/02/07 | Link | Rating: 4.0
33. Colleen C.
beautiful hotel, suuuuper nice staff that made you feel right at home.  so welcoming and sarah at the front desk was awesome.  she found out it was my birthday and 30 minutes after check-in, room service surprised us with a beautiful display of chocolate cake dessert with champagne and a handwritten birthday card from sarah.  it was so thoughtful and beyond what i would have expected!  customer service really makes a huge difference.  

and another random thing that really impressed my boyfriend is they provided q-tips in the bathroom (haha!).  its the little things in life....

26/07/09 | Link | Rating: 5.0
34. Margot L.
I stayed here for a weekend on someone else's dime and was very unimpressed.  Our first room has very small deeply boxed windows and then we upgraded to something with a nicer (and actual) view.  

Conceirge was nice but not extraordinary, and I was underwhelmed by the the decor.  Also, things weren't very smart, like having completely marble floors with no rugs when it was rainy all weekend.  I saw two people almost crack their tailbones on the stairs.

Have the chance to stay there next week on a lark, but probably won't do it.  Prefer the Sheraton Palace or some other nicer place I haven't stayed yet...

27/07/07 | Link | Rating: 2.0
35. Kai N.
i give one for the exceptionally nice, bell boys and housekeeping as well as the man at the front desk while we checked out....thats about it.

all i have to say is if your checking out your hotel room ONLINE, as i was to ensure that my boyfriend and I would have a romantic night...DONT ASSUME THAT THE PICTURE THEY SHOW YOU IS WHAT YOUR GETTING.

The online room photos, shows a  "SIGNATURE KING" guest room which is a lot larger, more of a homey look than a hotel room feel, not the standard you walk in, theres a bathroom, your bed, and a chair.

It then shows a "DELUXE KING" guest room which looks 'slightly upgraded' with curtains and chairs, and not by any means bad but still a standard room. A complete difference to the Signature king..

I booked online, which out of the 3 rooms to choose (not including suites) a standard, deluxe, or signature room, chose the signature room with the 'french kiss' package for Valentines day expecting that I  would be staying in the room shown online, because i tend to believe that they wouldnt false advertise.

When we checked in, the woman was not friendly until after we paid. She seemed to be rushing and honestly a little rude, as well as asked us to pay then answered the phone....we waited for a number, but instead she waited for US to ASK what our grand total was. finally smiled when we were finished.

We got up to our room and i immediately thought this is what i payed 350 dollars for...(with the 50 dollar valet included). It was the Deluxe King, and immediately told my boyfriend this is the wrong room...It wasnt that i was disappointed with the room's amenities and general feel, because it was a bit of a step up to the hyatts standard room..BUT I came thinking I paid this much, for a much different room, and expecting a different room. I went online to see if i may have mistaken myself with the pictures, but no....we were sitting in a Deluxe King Room when I reserved a Signature King room (based on the online info and photo)

We called front desk, and my boyfriend said he just wanted to double check my reservation as i recall booking a Signature King room...they said yes thats correct, and we said..well we are actually staying in a deluxe king. he said No, every room on the 16th floor is a Signature King...My boyfriend said, thats funny because the picture shown online shows that we are in a deluxe king....
and get this, their reply was:

"Yea, we know the people online messed up the pictures, so your actually in the right room."

WELL FOR PEOPLE LIKE ME WHO BASE THEIR ROOMS ONLINE BEFORE GOING THERE, THIS IS FALSE FUCKING ADVERTISEMENT!!!! and the best part about it, is you all know about it, and in my opinion ripped me off of what was supposed to be a stay in a hotel room i wanted to pay for...

their was no, "is there anything we can do to acommodate to your needs better, or apology, just a "yeah we know, they messed up."

Minus all the bullshit above, the bellboys were VERY friendly, the housekeeping women were also very sweet as well and the french toast breakfast was absolutely delicious!! I wouldnt pay 300 dollars for a room like that ever again, or trust Omni online.

17/02/09 | Link | Rating: 1.0
36. Carina F.
Stayed here for a conference and had a good experience. The lobby is beautiful with marble stairs and seasonal floral arrangements. They had apple cider and cookies too to get you in that holiday mood. Upon my arrival in an airport shuttle, I was greeted by a friendly doorman who took my bags and walked them down the stairs for me. The front desk was staffed by a nice man who switched my room to be next to my co-workers without a flinch. When I was leaving, the bellboy was good too - Dorian (he gave me his name on a hotel brochure). He was Hawaiian and definitely had that aloha spirit. Easy way to start a convo with me since he saw the Hawaiian Airlines tag on my luggage.

The rooms were a decent size, and they didn't skimp on the size of the bed - a king for a single room. They have high speed internet but it's $9.95/day. The plugs were built right into the desk, which was pretty convenient. The housekeeper left personalized handwritten notes each day welcoming you and wishing you a good stay and a good departure. Furnishings were new, clean updated bathrooms and tasteful decor.

Location is awesome - you can walk to Union Square or a bit further to San Francisco Centre (good shopping!). You can also walk to a number of restaurants and for faster eating, there is a Subway and Starbucks across the street. Approximately $40 for a cab ride here from SFO but you can also catch a shuttle for $16. Would stay here again if I were in town.

05/11/07 | Link | Rating: 4.0
37. Gloria H.
Good location - walking distance to shops and restaurants, big plus.   For the price, it is a great deal.   Our room was spacious enough - we didn't feel cramped at all.  A hand written note from Housekeeping wishing us a pleasant stay - that was a nice touch.  The bathroom was large enough with nice toiletries.  Good linen and comfortable bed.  Overall, a very good experience - again, it's a good deal for the price.  

The lobby is very nice, not overly busy or crowded - has a calming feel to it so that's a plus.  

The bar - it looks a lot bigger from the outside - it's actually quite small.  The decor is sophisticated with dark wood and all but with the tvs and sports, it feels more like a sports bar...BUT the price is a bit steep - $15 for cocktail!  Better off with the mini bar while kicking back in bed!

13/12/07 | Link | Rating: 4.0
38. Robert B.
Great service, old-time-quality hotel feel, good location, very clean and nicely appointed rooms, over-priced bar-restaurant. Overall, we would do it again in an instant

07/10/10 | Link | Rating: 4.0
39. Jackson B.
This is a hotel I could call home.  Every staff member is incredibly friendly and helpful.  It is conveniently located.  The room service is very good, and relatively cheap.  If you are a Select Guest, your reservation is waitinng for you at the bell desk so you don't have to even wait for a desk clerk, you get free bottled water, fruit and internet in the room, and youget a free selection of breakfacst items delivered to your room in the a.m., or can add several tasty, but inexpensive, food items.

Perhaps most enjoyable, after I had checked out and returned to the hotel to get my bags, I was running late for the airport.  The bell man called their limousine and I was off to the airport in luxury.  A great way to finish off a nice stay.  Granted I could have walked the 6 blocks to BART and gotten to the airport for $50 less, but I'm worth it.

My only complaints:  Last visit (I go about 6 times a year) I was given a room right next to the staff access elevator, so both mornings was awakened before 6:00 a.m. by slamming doors, and the shower pressure ain't so hot.  I'd really give it a 4.9 star, but not a 5, although I will always return.

05/02/09 | Link | Rating: 4.0
40. Ian A.
Perhaps I should start by saying that I'm not an overly fancy guy and this was by far the fanciest hotel I have every stayed at. Maybe that's not saying much, but I'm working my way up there.

So I decided to stay here for one night with my girlfriend for a short getaway weekend from silicon valley where we live. We pulled up around 10:30am to drop off the vehicle at valet before we headed out to enjoy the day in the city. The valet was very helpful for someone like myself who hasn't done this much before. He even suggested we go ahead and check in to our room early, but we didn't really have time. Unfortunately I totally forgot to tip the very nice door man who helped us.

When we finally walked in later in the afternoon, the front desk people, the lobby, the architecture and the atmosphere were all impressive. We grabbed our keys and headed up to our room while the people down stairs brought our luggage up.

The room was plenty big for two people. It had a pretty old timey decoration to it. Normally it wouldn't work and would even be tacky in a hotel, but in this case everything worked well together with the tall ceilings and the San Francisco setting. The highlights of the room were the bed and the bathroom. Everything else was normal.

I thoroughly enjoyed my experience here. The only reason I give it four stars is because I'm sure there is something else out there that I will find in my future hotel endeavors that shall impress me even more.

So, to summarize:

Pros:
- Amazing location
- Great atmosphere and decoration
- Top notch customer service
- Awesome bed and bathroom
- Definitely hit the price/value point for me

Cons:
- Old, dusty bed cover (just take it off and stop whining about it)
- The hotel charged a $100 service fee that was later refunded without telling me in advance

22/05/08 | Link | Rating: 4.0
41. Katie Anne N.
I love the Omni Hotel. I've stayed here and been to a workshop held in their conference rooms. This place is not only beautiful, but the staff makes you feel like you are a celebrity.

21/02/07 | Link | Rating: 5.0
42. Leslie S.
Great Hotel. I did my research on hotels in San Francisco. They had a great price of $127.00, amazing location. I really like the Fidi. It is very quiet on weekends and you can walk to Chinatown and Union Square.

The staff at the Omni is amazing. The doormen welcomed us with a glass of champagne. The Front desk is very welcoming. We had a great room on the 17th floor. Thanks to Yelpers I signed up for their Loyalty program and we had complimentary coffee sent to our room every morning.

Very classy hotel!

06/05/10 | Link | Rating: 5.0
43. MARTIN C.
Always a pleasure staying here...do it!

17/05/10 | Link | Rating: 5.0
44. Shiho F.
Probably one of my top 3 hotels in the city.  I remember I was pleased with our room and amenities.  If I remember correctly we had a deep bath and a separate shower in a spacious bathroom.  Just lovely.  Convenient and friendly service.  Stayed back when Will Smith was filming that movie... In the Pursuit of Happyness... my sister ran into him filming across the street from the hotel.  He was so lovely.

07/02/09 | Link | Rating: 4.0
45. Rita Y.
This review based only on attending a conference, no room stay.  The lobby is actually a small flight of stairs down from the front door with a  beautiful sparkly crystal chandelier on the ceiling.  Staff seems helpful.  Had to go up another flight of stairs to the Mezzanine for the continental breakfast items.  Coffee, hot water/tea, pastries, juice served in interesting shaped glass carafes with a center hole as your handle.  Fresh fruit, dessert, coffee/tea, bottles of soda were served during the PM break.

The conference room was well laid out with good audio visual but typical for most of these rooms, they're always so cold.  Probably meant to keep you from falling asleep during the lectures.  We had lunch served in a small dining room area.  The salad was quite good with butter lettuce, tomatoes and wedges of bleu cheese.  You could barely taste the pesto vinaigrette.  The roasted chicken was dry but good, served with asparagus and a mushroom sauce.  The best item was the vanilla creme brulee.  Very soft and creamy topped with a delicious honey lace (glaze) and berries.  
Wouldn't mind coming back here again for another conference.  It's only blocks away from Muni/BART and in the heart of the financial district.
On the 2nd day of conference, (Happy V Day) lots of couples checking in.  I chatted w/the door guy while awaiting my ride.  He says they're usually 30-60 rooms filled but because of "Heart" day/3d weekend, they're booked about 160+ rooms.  Good for the hotel & city to have tourist business.

13/02/09 | Link | Rating: 4.0
46. Melissa L.
We got a great deal on orbitz.com for Christmas Eve and were very happy with our choice! The staff was friendly and helpful (especially the doorman, who gave us lots of advice on where to shop, enjoy the sights, etc). It's in a great location, close enough to walk to shopping at the Embarcadero and the sights of Union Square. Delicious breakfast in the in-house restaurant. We would definitely stay here again!

02/01/11 | Link | Rating: 4.0
47. Sandy M.
We stayed here this week for a Christmastime  adventure and was very happy with the hotel!  We got an incredible deal direct from Omni select guest program which really sweetened the deal, The  service was fantastic from the valet to the front desk and housekeeping.  The location was perfect!  We walked 2 blocks to Chinatown then onto North Beach and then to Per 39 for a bay cruise!  We lucked out on the weather which was an added plus!  Don't miss out on a meal at the Tadich grill, only 2 blocks away going east.  If another great deal comes along I am going for it again!  It's my new SF home a way from home!

25/12/10 | Link | Rating: 4.0
48. Delaney P.
def a fan. the lobby is beautiful!!! the rooms are nice { la omni is better tho} and comfy. the bed was amazing and big and i loved it. good views and the staff was really nice a friendly.

theres no parking in sf, def not in this area. dont even try to park on the streets- SF ticket bitches are the worst and they wont hesitate to ticket you back to back to back for the same thing. their valet is $25 for in and out parking and the guys are really nice, even funny. so i recommend.

its within walking distance to a lot of places [ chinatown, north beach, ferry building] and the muni so you can go further without having to drive. in sum, i like.

04/06/10 | Link | Rating: 4.0
49. Napa Lover ..
Giving this hotel 5 stars is easy with the type of service they deliver!  I am a believer!

I pulled up after a night at the newly finished J.W. Marriott hotel in Union Square, bad planning on my part.   I was denied late check out and feeling a little green; I thought I would take my chances on an early check-in at the Omni.  Having booked through Travelocity, my hopes were not high.  I was greeted by the extremely efficient and professional Evelyn.  She was kind, sympathetic and sincere.  I was not a lesser human being for booking a discount room from an online service, hurray!  I was feeling better.  Evelyn clicked away on her keyboard and had me in a room within 10 minutes, my day was turning around.  Enter Fernando, the very pleasant and chatty bellman that seemed to know everyone.   He whisked my luggage away and we had a nice conversation.  

I arrived in the simple, yet elegant room to find a handwritten note from the housekeeper, Suyuak.  I am a sucker for the personal touch.  Slipping into a comfortable robe provided by the hotel, I decided to order room service, a Kobe burger would surely bring me around.  The burger arrived and it was delicious!  The meat was lightly spiced with a hint of pepper and the melted cheddar was just right!  The fries were lightly spiced and delicious too.  My high school reunion was 5 hours away and I was starting to feel human again.  After a nice nap on the comfortable bed it was time to shower and head out for the evening.  

At the end of a long night, I decided to have a couple of classmates over to continue the reminiscing.  I called over from the Sir Francis Drake where the reunion took place and asked room service to send a cart of refreshments up to my room.  30 minutes later when we all arrived, a beautiful cart with stemware, refreshments and snacks was waiting for us.  Two thumbs up for Ms. Joanne, the goddess of In Room Dining that was running the floor solo and made this all happen.  Mind you it was the manager the next day that told me Ms. Joanne had been alone, Ms. Joanne never complained or muttered a word.  She made it all seem effortless.  When it was time to turn in, I was so happy to have a minty treat on my pillow and turn down service.  Most hotels in the four star genre have done away with this simple pleasure, it was a real treat to see my sheets folded down.

When I walked up to the counter to check out the following day, I couldn't wait to shower the staff with praise.  Crystal was checking me out and before she had the chance to ask, I blurted out "I love this hotel!"  Crystal proceeded to check me out with the utmost efficiency and showered my with savings passes for Nordstrom, Bloomingdales and Macy's.  What a smart move!  Now I have to go back and book a room for a shopping weekend!  

All around the staff were magnificent, the hotel was well maintained and aesthetically pleasing, and I left in a really good mood!

In the future I will book directly through the hotel and pay the higher price.  I don't want to risk ending up at another hotel!

21/08/08 | Link | Rating: 5.0
50. Alicia C.
My stay here at the omni was sooo wonderful!!!  My husband and I arrived for a weekend to celebrate our anniversary and must say they fulfilled any needs I had!

When we first arrived, we were greeted by several men who welcomed us and told us where to go...Carmen at the front desk was extremely helpful about their hotel restaurant and told me that my request for a king sized bed on a high floor had been all set which was awesome!!! (normally through a third party reservation, you can not specify what type of bed you want, but called a month before and had put in my request!)

The rooms were so comfortable yet had some flair to it!!  The bathrooms were surprisingly big and had some great toiletries!!  My husband pointed out to me that the housekeeping left a handwritten note, welcoming us, which was very thoughtful to hand write!

I did have the opportunity to go work out in their gym, which was fully loaded!!  Had bottled water, towels, and fruit available (self-serve) for your workout, and their equipment is very new and not withered.  Not busy at all and was pretty big for a hotel gym!!  I really enjoyed!!!

We were in and out of the hotel the entire weekend, but every time we left or entered, someone was always there to greet us!!!

I suggest parking at a self-parking garage, because the valet was like 50 bucks a day!  We went to the st. marys parking garage up on California about one block away!!

This exceeded all my expectations and would most definitely stay here again!!

Pics are available!

24/07/07 | Link | Rating: 5.0
51. Joan C.
Our experience here with the staff and amenities was 100% excellent!
Our family stayed here to celebrate a number of birthdays. Our three grandchildren also stayed in the next room, and they were in awe of this beautiful place. They said "it was better than Disneyland!"
Well, maybe they haven't visited Disneyland recently, but that's how much fun they had...and there's not even a pool!
It is really about the staff, who were very friendly and willing to serve at the drop of a hat. The rooms were also large, comfortable and beautiful. It does not boast wonderful views of the city, but the hotel itself is a recently remodeled beauty - made to appear like a classic old-fashioned space. We were surprised to hear the Grand Ballroom was newly built - it has the quality of a high-end classical, well-kept antique.
The exercise gym is first class.
The only caveat was that the restaurant connected was less than desirable. Stay here, but eat elsewhere.

21/02/11 | Link | Rating: 5.0
52. Jeff P.
I stayed here once about 5 years ago and it was really quite nice.  I was upgraded to a suite which was great since I was staying for nearly a week.

But, what I will love this hotel forever for is this:

              A few years ago, during the hotel workers strike, I had some friends from back East visiting.  We were driving around and got stuck in traffic in front of the Omni.  There were dozens of workers outside picketing.  The ringleader had a raspy Latin accent.  He bellowed again and again while we sat stuck:

                  "Don' stay here!
                   Don' stay here!
                   Check out!
                   Check out NOW!!"

    It has remained a reliable joke between us for years now.

12/05/08 | Link | Rating: 4.0
53. Ahnui Y.
DISCLAIMER!

I've never stayed there. But I went for drinks with three other people after work.
What was ordered:
1 glass of chardonnay
2 gin & tonics
1 glass merlot
One small margarita pizza appetizer.

Bill: $65.00

The drinks (house wine, house g&t-- not top shelf) were $13.00 each.
The teeny tiny pizza for one, was 13.00 as well.

24/07/07 | Link | Rating: 4.0
54. Jessica R.
NOTE: This is a review of the bar, I have not stayed here.  

I work right next door to the Omni Hotel and I have to walk by to get lunch, or when making a quick trip to Walgreen's, or to Muni - basically I walk by every day. When I pass, I am always thinking to myself:
    "Self, all the people in there look like they are having a fabulous time drinking their happy hour drinks, why have you not gone in so you can be one of those fabulous people?"
Well, I finally did and it was everything I expected it to be. Cool, suave, handsome, and a little bit of naughty - If this were a first date, I could have been convinced to go to 2nd base.

The bar tenders are attentive, the tables are placed the appropriate length apart, there is a fire place to add to the "ambiance", plasma TVs placed in all corners, but not so obvious that it feels like you are at a sports bar paying classy bar prices. The wine selection is good, and the bar tender makes a mean martini.

I love the sports bar, I am a pub and sports bar kind of girl. Every once in awhile though it is good to be wined and dined for happy hour, the Omni Bar is good place for it. The drink prices are a smidgen pricey, but I was expecting it being a hotel bar.

11/12/07 | Link | Rating: 4.0
55. Britt m.
We stayed here recently while visiting from San Diego. Highly recommend this hotel! The staff is top notch and very kind. Our room was incredible. If you are visiting San Francisco for the first time, this hotel has the best location. it was right in the middle of every attraction and the cable car boarding is right outside the front door!

20/10/10 | Link | Rating: 5.0
56. Anne K.
This is my new favorite hotel in San Francisco.  The service is nothing less than superior, the rooms are very large (especially for SF standards) and it is sparkling clean.  We stayed there a few days with our one year old and the staff learned is name at check in and showered him with treats and attention the whole stay.  He cried when we left.  Also, the valet team was amazing. Fast, personal, helpful. Just can't say enough good stuff about this great hotel and it's amazing staff. Bravo!

25/03/12 | Link | Rating: 5.0
57. DeDe K.
My daughter and I did a quickie overnight to San Francisco and stayed at the Omni (thanks to my pals Kim and Melissa who were not using a gift certificate they had won). I wish I could have stayed longer. The hotel is so nice, the staff is very friendly, and knowledgable. Great customer service. The room was very clean, updated, and l loved that I was able to brew my own coffee the next morning in my room. The hotel was walking distance to where we were headed for dinner (North Beach) and then a concert at the Hard Rock Cafe (Pier 39).

30/10/10 | Link | Rating: 5.0
58. Robyn F.
I really enjoyed my stay at the Omni Hotel for a few reasons:

1) Amazingly soft towels.  I was definitely tempted to steal one, but I restrained myself.  The bathrobes are also quite comfortable...
2) Great deal to sign up as for the "Select Guest Program."  You get 500 airline miles, 2 free beverages in the morning and free wi-fi access.  I liked how the points actually meant something and didn't just go towards another Omni Hotel reservation, especially since there aren't that many Omni Hotels to stay at.
3) Great service -- really polite and friendly

On the down side though, I didn't like how they used 2 sheets to cover up the comforter instead of using a duvet cover.  I could see some stains on the comforter, and that made me a bit uncomfortable.

10/02/08 | Link | Rating: 4.0
59. Julie W.
Wow! This was one of the nicest hotels that I have ever stayed at, never mind the price (which was fantastic - $143/night!). The hotel was immaculately clean, the decor was beautiful (luxurious rooms, high ceilings, lotions, shampoo etc.), the rooms had their own robes, as well as really comfortable beds, the service was outstanding and the location was quiet and just a few minutes walk from all of the action. It is located just outside of the hustle and bustle, right by Chinatown, but it was kind of nice to be on a quiet street with no homeless people. My husband and I went to SF for my birthday, and we shopped, went to dinner and a comedy show and had drinks. The next morning we were referred to a great French bistro for breakfast. We asked about where to eat lunch where we could sight see some more and play cards, and the concierge referred us to North Beach, where we went to Washington Square and ate at an awesome Italian restaurant. The hotel provided us with printed directions for wherever we asked about, and they were full of helpful suggestions. We did have one issue at the hotel, in that a wedding party guest on our floor got too drunk and started screaming at 12:30 am, but when I called the front desk, they sent security up in a matter of minutes and I heard nothing else. The staff at this hotel was so helpful! When we asked the bellman (Darrell) about shopping, he was extremely knowledgeable, and he even went so far as to get us some coupons. When we went to dinner, we were put in a black town car cab, which turned out to be complementary (the driver told us). On our final morning there, we were able to get a late checkout and keep our bags there while we continued to walk around the city and enjoy ourselves without worrying about our bags full of shopping. Our weekend was full of nice, pleasant surprises because of our choice of hotel, and I would definitely stay there again and refer all of my family and friends.

Just a note about parking:  It is expensive anywhere to park in SF.  We parked directly across the street at the B of A parking for under $20/day (no overnight charge).

24/03/10 | Link | Rating: 5.0
60. Bunneh L.
What a gorgeous hotel!  The lobby is stunning and beautiful.  The bellhop carried my suitcase down the marble stairs for me, which was cute.  The check-in process was lightning fast and courteous.  They also had fresh, delicious pears available as you make your way to the elevator.

The room itself was quite nice.  Not hip or swanky like the W, but more traditional. The bed was super comfy and the room service was awesome.  I suggest ordering their pizza or the Kobe beef burger.  Pricey, but worth not having to leave your room when you're ass tired.

The concierge was incredibly helpful and directed us to Brandy Ho's for Chinese food.  He even told us what dish to order and described it.  'You get 6 plump prawns....."  Now that's a level of detail I've never encountered before from a concierge.  

I'd definitely stay here again.

14/11/07 | Link | Rating: 5.0
61. Judy C.
We wanted to come with the kids. This place actually has a kids' suite. The price was reasonable too.It's the parking that gets you. It's basically adjoining rooms but so cool for the little ones. The have a milk and cookies turn down for the kids. They also got a little backpack with fun things inside. The rooms were both well maintained, beautiful decor. Not a great view but that's okay. Nothing in disrepair. The sofa bed was not the best, but is there such a thing as a nice sofa bed? Very family friendly.

22/03/11 | Link | Rating: 5.0
62. Irene C.
No complaints about this beautiful hotel except that we were put on the top floor, which is usually a great thing.  The top floor rooms of the Omni, however, have these creepy, tiny dungeon-like windows that you can't really see out of.  Also bonus for discounting the exorbitant SF valet parking rates on the weekends ($25 instead of $48 per night) and having delicious, hot apple cider in the lobby.  Tip: Internet costs about $10 per day, but if you sign up for their free Select Guest membership thing, it's complimentary.

07/12/10 | Link | Rating: 3.0
63. Michael H.
Love it. Great for kids too. Fewer tourists than Union Square.

27/02/11 | Link | Rating: 5.0
64. Leonel L.
Very beautiful hotel for the price I paid for, The Omni was really hard to find maybe due to the constant construction that's going around downtown. Valets were always on Outside to check in your vehicle, and when I would call to have my vehicle brought out when I would still be in room they were never late to bring it out . They do offer free parking when you stay there Friday-Sunday. Room was kind of small compared to the same price I would pay in Vegas, but otherwise they have two elevators which is good im not a fan of jampacked elevators. Walking distance to fishermans wharf about a nice twenty five minute walk and five minute walk to Chinatown. The staff was really friendly I've read reviews from other yelpers about the satff and did not dissapoint, very professional and curtious, also had the doorman sing a song for my wife and I. Overall really clean rooms the lobby bathrooms were huge and nice I would definetely stay here again.

09/12/11 | Link | Rating: 4.0
65. Jason M.
Amazing service from this hotel.  Was very impressed with everyone. Front desk guy (Stephen) was the most informative person I have met in hotel in quite a while.  Concierge was helpful as well.

What I really liked about this hotel is its location.  It is next to Chinatown, 4 blocks from North Beach (Little Italy), 6 blocks from the Ferry Building, and 6 blocks from all the shopping around Union Square.  Everything was within a short walk.

08/07/11 | Link | Rating: 5.0
66. Lisa k.
The Omni is a great hotel. Very beautiful lobby and I enjoyed the room. My favorite thing about the room were boxed windows that opened up a bit and let in the soothing sound of the cable cars going by.

I remember the days when requesting a non-smoking room was an oddity, but we requested a down-free room. Regardless of that request the bed comforters and pillows were down. Housekeeping came immediately to change the beds, but the housekeeper didn't seem to grasp what the problem was (down-allergies). She left a down pillow in the closet. I grabbed it without looking at the tag in the middle of the night, since my youngest was hogging all of the pillows. ;) When I woke up my face was swollen, red and broken out.

Unfortunately for me, the formal pictures that were taken that next day will always show a swollen and red face and that'll remind me of why I am writing this review. I know our society is getting pickier by the day, it would seem by many accounts, but I would have appreciated serious attention to detail by a hotel of such caliber.

The doormen are absolutely fantastic and I'd stay there again just for their hospitality alone!

04/05/09 | Link | Rating: 4.0
67. Kirsten V.
I stayed here as a present from my mom for New Year's Eve.  You just can't beat this location and everyone was very friendly.  The rooms were nice and I would say it's a nice alternative to the Nob Hill Hotels.  Beautiful lobby which such character.  I would definitely recommend this hotel to any business guests or family.

14/02/11 | Link | Rating: 4.0
68. Mark W.
Wow--this place IS as good as it gets..friendly, helpful staff really make you feel right at home. Even though we live only 30 minutes away, decided to spend the night in the city. Got a great AAA rate. The room was fabulous---everything and more I would expect from a first rate hotel. The lobby is always adorned with huge flower arrangements and always staff is on hand for your every need. Nice vibe in the bar, tasty cocktails. I will have to try the steak house next visit. Thanks to all for a memorable weekend!

20/05/11 | Link | Rating: 5.0
69. David P.
Next time i'm back in SF i'll likely try to stay here first. For starters the location is excellent. While the FiDi itself isn't a hotbed of activity, you are close to everything. Easy walking distance to market street, the ferry building, chinatown and north beach. The streetcar also runs right in front (although it is currently down for construction). When checking in the staff was super helpful and gave us suggestions for our stay as well as lined us up with muni passes. The room was large and comfortable (the bedding made me want to not get up). We also got a price that was pretty darn good for a high end SF hotel. If the price is right this is my go to spot.

21/02/11 | Link | Rating: 5.0
70. Untitled O.
The staff is very friendly, and the location is nice (walking distance to union square and chinatown). Main issue we came across is that there never seems to be much hot water for the shower, and we mostly ended up taking cool to cold showers.

08/07/12 | Link | Rating: 3.0
71. Sascha M.
Really nice Omni located in the FiDi.  Close enough to the embarcadero and union square.  Everything else is a little far though.  We took a pretty long cab ride to get to Haight Ashbury.  The concierge here are really friendly and nice.  The rooms are large, modern and new.  Definitely a solid luxury hotel.

08/04/11 | Link | Rating: 4.0
72. Skag M.
Stayed at many of the hotels in SF and Omni is one of the best!

-Luxury without pretense.
-Comfortable rooms.
-Friendly staff.
-Great bar.

Great location. Loved waking up to the clink of the cable cars.

22/01/10 | Link | Rating: 5.0
73. Hwn T.
Best hotel I stayed at in San Francisco.  Service was TOP NOTCH with the most comfortable accommodation.  If this is the normal standard for an Omni, I would never hesitate to book at any of their hotels.  BTW, I've travel extensively, so experienced with all the major top hotel chains.

25/09/12 | Link | Rating: 5.0
74. Eric D.
I rarely review anything on Yelp or anywhere else.  I've stayed at some of the world's best (and worst) hotels.  I have to say this Omni puts nearly all of them to shame.  The Hotel itself is beautiful without being overdone.  The rooms compare favorably to the best I've stayed in.  Very clean, well appointed, quality workmanship, etc.  And very comfortable beds.

But what really sets these folks apart is the service.  The staff is simply wonderful, right down to the bellmen.  Some of the most genuinely friendly and helpful people I've encountered.  When the concierge was busy, a hotel bellman provided ample knowledge on breakfast and sight seeing recommendations.  He did not lead us astray.

The front desk team was similarly helpful.  They could not do enough for us, spending ample time to make sure we got the kind of restaurant or experience we wanted -- even when all we could tell them was the kind of "feeling" we wanted in a restaurant.

My young daughter received a special kid gift package when we checked in.  Very cool.  They delivered complementary choco chip cookies and milk to her every night.  In the lobby they had a steady supply of delicious hot cider and fresh baked cookies throughout the day.

Just when we thought it couldn't get better, it did.  My daughter had a loose tooth. They told us to be sure and tell them if it came out during our visit because they would do something special.  Alas, the tooth remained in her mouth.  But knowing they would have gone all out for her is good enough.  The staff also did not ignore her.  They made a point to address her and ask her quesdtions as though she were a guest on her own -- extremely savvy and commendable.

As far as I'm concerned, this is the only place to stay in San Francisco.  Way better than some of the far more expensive hotels.  They've spoiled me.  If we go again, I will be hard pressed to stay elsewhere.  This is it for me!

14/12/10 | Link | Rating: 5.0
75. B a.
Great, accommodating and polite staff.  Beautiful room & very clean.   The rates for everything in room (mini bar, snacks) was very clearly noted if you wanted a nibble.  Staff gave great recommendations on both breakfast and dinner options in other areas of the city for our days around San Fran.  Valet was courteous and fast.  Room service left a personalized note welcoming us to the hotel.  I would easily stay there again (it's over my budget normally but we got nice rates online through a travel site).

19/09/12 | Link | Rating: 5.0
76. Jonathan R.
Awesome hotel everyone is so nice and helpful.

24/09/11 | Link | Rating: 5.0
77. Carrie C.
Really dug staying here...had a free night at any Omni Hotel and ended up picking this one...and I have to say, I'd PAY to stay here!  The service was FANTASTIC and I adored the little bar downstairs.  There was some party there or something and they had cake...everyone was so welcoming!  We partook of the sweet goodness and chit chatted up some old guy at the bar while we all toasted with glasses of wine!
Rooms are awesome...low-key, nothing overly special...but VERY comfy.

On a low note: if you don't want to pay the horrendous valet cost and choose to park your car...just beware that you'll have to do some serious walking! lol  There's a garage a block up and a block over so it's not too too bad...

Funny thing: While we were getting ready to check out I was standing in the lobby and in walks Will Smith. lol  They were apparently filming some flick and he was just chillin', waiting to go back outside in the blustery wind for his next scene.  Good enough for Will = Good enough for you!

01/08/06 | Link | Rating: 4.0
78. Amy O.
We stayed at the Omni the night before and after our wedding. (Bow chicka bow wow.)

The staff were all really friendly, especially the doormen and the bell people. The room was okay: we liked the understated elegance but felt the room size was bit small and cramped. The ceilings definitely didn't help. I think they were your usual 8-10 feet but our ceilings at home are 15 or so, so I felt a little suffocated. The bathroom was also small, the width of a normal shower/tub combo and the length of a one-sink counter top and toilet. Still, the provided robes were nice and plush.

But the best part was the Housekeeping! I'm not sure how they found out (maybe because I told the check-in person we were getting married and my best friend's mother works in their Housekeeping...) but we came back to the hotel room after the ceremony and supper to find our robes laid on the edge of the bed with sleeves crossed like they were holding hands, rose petals in a heart shape on the bed linens, complimentary Evian and Swedish Fish on the nightstand, and two towel swans with their necks making a heart on the side table -- and a handwritten congratulations. THEIR HOUSEKEEPING ROCKS!!! The thoughtfulness made my day even better. :)

29/08/08 | Link | Rating: 4.0
79. Stephanie R.
I've stayed here three times total- twice back in 2002 for five days per visit, and once with my husband for 2 days on our honeymoon in 2007.  If I was rating this based on the first two times it would get five stars.  I booked through hotwire, and got the rooms for less than $150 a night.  They are beautiful rooms in a lovely hotel (not as nice as the Ritz Carlton or the Palace Hotel- but nice).  The location is great, the staff very friendly and helpful; no complaints there.

The third time we booked the room through the hotel website because it was for our honeymoon and we wanted a suite.  The two nights cost us around $700, and the room was hardly noticeably bigger.  It may have even been the same size- it was longer, but much narrower; just large enough to fit in an extra love-seat and another TV- five feet away from the other set.  Plus the room was very dark and we couldn't get a signal on our cellphones or laptop.  Not that we were wanting to spend much time on either- just enough to make dinner plans and reservations.

So as others have mentioned- I'd say skip it if you're looking for a suite to stay in... unless -perhaps- you go for the top rate suites (I say perhaps because I have never stayed in one).  But if you're just looking for a hotel room for an anyday-type stay, I'd highly recommend it.

20/02/10 | Link | Rating: 4.0
80. Patrick X.
Very good service, very friendly staff. Room was pretty standard; nothing much to write about. I'm not quite sure it is worth the price, even discounted via Priceline's bidding system. The location is not the most optimal, as the financial district is a ghost town during weekends, but it's only a short walk away from what San Francisco has to offer.

13/08/11 | Link | Rating: 4.0
81. Matthew K.
I recently returned from the Omni and was impressed with the quality of service they provided. During the course of a crepe run in the morning, a button on my suit jacket fell off. Upon requesting the front desk personnel that it be repaired, and inquiring about the charge associated with such a repair, I was informed they'd be happy to do it at no charge, and would have it done within 30 minutes, as I was going to be heading back out for the day and needed that jacket. Doorman never let me open my own door, or hail my own cab. They also offered umbrellas if rain was expected and you didn't have one in hand.
11th floor room facing California, with a view of Montgomery, was quiet except for a fire truck one night. No other road noise was heard, even though the trolley goes by several times a day.
Within just a few blocks is Chinatown, Union Square for shopping, Little Italy, Columbus Ave nightlife, and Embarcadara Plaza.

30/06/11 | Link | Rating: 5.0
82. Melissa K.
The Omni touts itself as a four star hotel and it definitely tries to be, but at this point, it just isn't.

After a super long drive from Los Angeles, a forever traffic jam, and car problems, we were exhausted and just wanted to check into the hotel. We dragged our suitcases and luggage to the front desk and expected to wait for a minute or two behind the couple in front of us. No. What should have been a two minute wait turned into a fifteen minute wait. Although there were four people at the front desk, only one was available with check-in. The other worker spent the entire time helping a guy fit a baseball bat into a fed-ex box and offered creative solutions step-by-step. We tried asking the other guy who was just standing around behind the counter but he turned us away stating that he couldn't help because he was concierge. So we waited and waited. The couple in front of us asked for restaurant suggestions and reservations, and even though the concierge guy wasn't doing anything, the one worker doing check-in INSISTED on calling and making the reservation for the couple even though there was a growing line of people waiting in this ONE line to check in.

I understand that amazing customer service is important but this was misguided and overextended. Making one person's experience exceptional at the expense of others is unfortunate.

The room itself was nice but not "wow." There are two extra long pillows but they needed to be continually refluffed. The bathroom was ok but the lighting was annoying because one switch turned on all the lights including the one in the tub. There was no way to enjoy a soothing bath in the tub without a glaringly bright light in one's eyes, unless you turned off the switch, in which case, you sat in complete darkness, including the rest of the bathroom. It would be nice if the hotel installed a separate light for the tubs, or even a separate light with a dimmer.

The bathroom products seemed cheap and generic. Pretty blah.

Positive things: the bed was very comfy. The shades block out all outside light. There is fruit and pretty colored water before the elevators. The lobby is pretty. Housekeeping is polite and nice. The shower head is also a plus.

14/06/11 | Link | Rating: 3.0
83. Rick S.
Pulled up to 500 California last Saturday for a 1 night stay... for an acquaintance's birthday party that night in the City.

The car door was opened by "Darryl", perhaps the epitome of what you'd like from a doorman at a 4 Star hotel. He was upbeat, courteous, funny, taking and remembering names... and making you feel like a luminary right from the start. That was cool. And I was appreciative. In fact, in appreciation of my "appreciation" he later arranged for a Town Car ride to "1300 Fillmore" instead of a taxi. No riffraff wheels when leaving the Omni. Darryl was the first face and initial spokesperson for a hotel and staff that delivered quality customer service throughout the establishment. Even the front desk personnel were some of the best I've ever encountered.

As magic happens, the room was upgraded to a Suite... and sweet it was. Great location in the hotel, great view... and verrry comfortable. It was a short stay. But good enough for several relaxing hours before the night out, good for getting ready to hit the town, good for a good night's sleep, great for another room (separate from the bedroom) for a fun 1am late-night meal, good for a quiet and dark sleep-in-late morning, and real good for a newspaper-in-bed, coffee and  room service omelet wake-up.  In fact, good for all extracurriculars.

Started the stay with a short wait for the room, hence a quick, late lunch in the bar/lounge. A real comfortable, classy venue, that served up some real tasty kobe sliders and equally edible bloody marys. Even the wasabi peanuts brought a smile.

This is a true luxury hotel, in the heart of the greatest City west of the Mississippi. In fact, check out what Trip Advisor has awarded this fine inn:

Awards and Accolades

The Omni San Francisco Hotel is a four-diamond hotel
2008 Trip Advisor Traveler's Choice Awards winner in the following categories:
Best Service - U.S. (ranked #1)
Best Service - World (ranked #4)
Best Luxury Hotel - U.S.  (ranked #3)
Top 100 Best Luxury - World (ranked #34)
Best in the 25 Most Popular Destinations - World (#1 hotel in San Francisco)

Not bad.

Even Bob Graney, the General Manager of Omni, took the time to send a detailed, personal email to me in reponse to an online survey I was only too happy to fill out. Now that's good follow-through.

So, next time you're there, say hey to Darryl for me. Good man. And tell Graney that "Rick" highly recommended this joint.

And enjoy your stay too.

10/08/08 | Link | Rating: 5.0
84. Tammy L.
I was quite disappointed by our experience at this hotel. My husband and I travel often together and he runs an International Business so this review does come from someone with a lot of travelling experience.  We were in beautiful San Francisco for our 10th anniversary and my 40th(gulp) birthday. I phoned a week in advance to get suggestions on where to dine and to have reservations made. The girl I spoke with was delightful and quite helpful....until we showed up both nights to learn that we had no reservations and there were no available tables! Not ideal at all. In addition, the staff does not seem to be knowledgeable about the city which I found strange. Every time we asked for suggestions on directions or where to eat, they seemed dumbfounded. I should say however, the staff was polite. Lastly, we took a red eye on Sunday night to the east coast and asked to have a late checkout as we were biking to Tiburon via Golden Gate and Sausalito(highly recommend!) that day and wanted to shower before our flight. They declined our request and told us that we could go to the Equinox around the corner for a shower prior to our flight. Perfect, no worries! Except that Equinox is closed on Sunday so after a great day in an amazing city we boarded our flight stinky and slightly irritated. Their business is to know these things so that when patrons visit the city and hotel they are guaranteed a great experience. We had such a fabulous time despite Omni hotel. If you are going to San Francisco and are familiar with the city and do not need any assistance, this would be a decent place to stay.

31/08/13 | Link | Rating: 1.0
85. Angel S.
If you have deep pockets or a solid travel budget, this is a great hotel in a great location.  I'm not a fan of the ambience, but the service is so over the top that I can get over the floral wall paper.

03/04/11 | Link | Rating: 4.0
86. Julie G.
Stayed one nite.  The doormen are very nice.  The bed is comfy.  They have complimentary fruit in the lobby in the afternoon.  Place is a solid 4 star hotel and good location.  The parking though unfortunately is really expensive at $50.  So, luckily we had a friend that let us park at the Mandarin Hotel down the block.  That hotel is really nice.  Check out the view on the 48th floor of the Mandarin.  Pretty impressive.

Okay, back to the Omni.  Got a really great deal on priceline ($99) so I feel good about it.

21/04/09 | Link | Rating: 4.0
87. Hillary K.
Very clean room, helpful staff, Bob's was okay (little too pricey for what you get but hell it's totally convenient) and so close to so much.

I had a very nice 2 nights here & would for surely go back.

20/10/09 | Link | Rating: 4.0
88. Jarrod D.
Very nice hotel in a great location. The front desk is extremely helpful.

24/11/11 | Link | Rating: 5.0
89. Donna S.
i found out that the Omni  Hotel Chain does not allow Adult Content on their Movies on Demand in the rooms. This is freedom of choice. A few hotels have succumbed to this. I personally do not watch this type of entertainment, but i feel they let themse;ves be pushed around by some fanatics. I read about this in an article., and confirmed it. I have stayed at the Omni. Nice place. Good food at Bobs Steakhouse.  They are also pet friendly. The parking is expensive. I really dislike  it when Valet  practically jumps into my car  to get my keys,. It takes me some time to power downthese days, Cell phones, blue tooth, shoes, coats, just stuff. I can never just jump out of my car and give them my keys on the fly. I guess women never work Valet because it is a dangerous job in big cities.

04/09/09 | Link | Rating: 3.0
90. Christina F.
I used a Groupon to stay in this hotel which included 1 night stay and 2 continental breakfast vouchers for about $160 (which we were able to use for egg breakfasts).  My boyfriend and I stayed here for our anniversary and it was the perfect choice and a great deal with the Groupon.

I think the location of this hotel is perfect with North Beach and the Financial District easily accessible.  We took BART and walked about 5-6 easy blocks from the Montgomery station.  Valet parking is available but at $48 a day BART seemed the more economical choice.  My boyfriend and I walked about half a mile to the heart of North Beach where we had an amazing Italian meal at Franchino on Columbus.

Right as you walk into this hotel you can't help but feel like you are in the lap of luxury.  The lobby is very swanky and the patrons were all dressed to the nines.  I never walked into the hotel without someone opening the door for me.  Need a cab- the valet will get you one within a minute.  Nothing makes you feel like royalty like a white robe and yes the Omni provides 2 in the closet for your post shower lounging.  The shower pressure was great which is always a plus at a hotel.  The rooms are elegant with very high ceilings.

I would totally recommend this hotel with the only downside being some of the patrons were very snooty while I was there which would be expected given the high class nature of this hotel.  At breakfast I witnessed a couple talking very disrespectfully to a waiter and unfortunately that put a sour taste in my mouth from the Omni experience.  I guess I felt a little out of place using my Groupon and taking BART but hey it was fun to feel rich for a night ;)

14/12/09 | Link | Rating: 4.0
91. Colleen Z.
I love the Omni. I've stayed there 5 or 6 times and it is the first place I try to book a room if I'm going to the city. The service is outstanding - from the front desk, to the concierge, to the doormen, all are customer service focused. My kids love the cookies in the lobby and the backpacks they've gotten at check in. I like the location - you can walk to Union Square, Chinatown, the Ferry Building and the cable car is right outside. The rates are reasonable for the location/level of service. Sign up for the select guest program - cookies at turn down and free wifi.

30/11/12 | Link | Rating: 5.0
92. Jackie D.
This is the nicest hotel I've stayed at in San Francisco!

I got the great opportunity to stay at the hotel for a business event our company was attending. We were welcomed warmly by the front staff and the bell staff as we valet our car. Check in was quick even though the nice lady at the front desk kept apologizing for being a slow check in (which it wasn't ).

Our room was gorgeous...comfy king sized bed, clean bathroom, and beautiful view on the 16th floor. It is a very convenient location and down the street from our second stop of the night, Bubble Lounge.

Gorgeous hotel, fantastic staff, what's not to love?

Cheers!

17/11/09 | Link | Rating: 5.0
93. Anthony L.
The Omni was a great deal - $160 a night for the weekends.  The staff was extremely friendly and helpful (a rarity in SF, unless you're staying at the Ritz) - they get the small details right, which is very refreshing.  Checking in and checking out were a breeze - the doorman just handed me the keys as I walked in the door, and he also took my express checkout form the next day.  There was also a handwritten welcome note in the guest room.

Rooms are surprisingly quiet for being downtown; the only noise I heard was the people talking very loudly next door to me.  The room service was also surprisingly good - this was perhaps the first time I have ever actually enjoyed eating a room service meal.

If you go, sign up for the omni hotels select guest program (free).  It gets you free bottled water in your room, complimentary beverages in the morning, and a newspaper of your choice delivered to your door.

I would recommend this hotel over the Fairmont or St. Francis in a heartbeat - it's cheaper, the rooms are nicer/cleaner, the room service is better, and the staff is awesome.

15/03/10 | Link | Rating: 4.0
94. Mike F.
Wow......we are having an amazing stay! First we were warmly greeted as we drove up. Then offered champagne as I came to check-in! I gingerbread cookie followed and we were greeted by som of the warmest staff ever. Quiet and beautiful. When we got to the room there was a birthday cake to welcome us. Are you kidding? Amazing. Then an incredible room service, movie, and a comfy clean bed. we have tried almost every hotel in San Francisco. Being in the financial district it's quiet compared to others yet close to go! A value compared to other out there, I hope you go and enjoy as much as we do. Let me know.

17/12/11 | Link | Rating: 5.0
95. plot t.
I book a lot of our folks here, and the people are great but the system SUCKS.  They won't take CC payment over the phone -- you get a PDF that you have to fax back in!  And the guy on the phone had no idea that you can't type into a PDF.  That's not exactly good service.  

Come on -- can't take payment over the phone?  In the SF Financial District?!?!  Put down the purple crack and back away from reality!

07/04/09 | Link | Rating: 2.0
96. Cary S.
Kendra Lucking should be fired. She is a horrible person and made me feel humiliated. I passed an online course and received a certificate for a free room. She refused to honor the certificate and made no accomodations what so ever. We drove a very long distance and confirmed that I was going to be using a gift certificate the same day and prior. Do not deal with this person. She knows nothing about customer service and has no right to be in the hospitality business.

27/05/12 | Link | Rating: 1.0
97. Gladys W.
Good size room for a family of 4 and a 75 lbs dog. Very good service. Clean room. Very convenient to walk to everywhere. No complain at all.

25/12/12 | Link | Rating: 4.0
98. jim h.
Fantastic hotel at a fantastic location. Five blocks north of BART Montgomery stop, so very convenient from any airport. California Line Cable Car right out the front steps. Chinatown literally one block away. Service was wonderful. Everyone who helped us was so friendly. Did not eat at the restaurant, but heard it is great. Nice looking bar (next time when we're without child). Room was decent size, conservatively decorated but very tasteful, and the bathroom was big.

All in all, a great hotel to stay even though we only came for @ 48 hours as it was very close to great places, especially nice for such a short stay. Will definitely stay again!!!

One more thing: WiFi is free, as long as you sign up for the free "Select Guest" program ahead of time and tell them at check in what your Select Guest number is. Took only 30 seconds to sign up.

31/05/11 | Link | Rating: 5.0
99. Jameson S.
You feel good when you walk into this Hotel.
Its a very sharp, plush and comfortable hotel, its updated, spacious, clean,...and very clean (it doesn't smell funny).  Service throughout hotel is impeccable....Swingshift Bartender is a little grumpy, but that's OK .  Beds and Linens are great quality, Bathroom has space and quality fixtures.  The one thing to note:  Its not a "View Hotel" but the place makes up for it in everything else!

01/11/10 | Link | Rating: 5.0
100. Nish N.
I was pleasantly surprised by the Omni, had the luxury of staying there this past New Year's Eve. Rooms are well appointed, and if you upgrade you get some nicer amenities as well. The front desk staff was extremely friendly as well, and room service was an extra treat.

Have not been to Bob's, the steakhouse inside, but have heard good things and once my cholesterol settles down will give it a go.

If you are on a business trip visiting SF, I'd recommend the Omni. It is not the closet to Union Square but is right in the Fi-Di, and also close to Nob Hill, Russian Hill, North Beach, etc.

02/01/07 | Link | Rating: 4.0
101. James B.
Just an amazing hotel from the comfort of the rooms to the quality of service from everyone. If you're staying in SF, this is an obvious choice. Don't forget to join the free Select Guest program for free wifi/morning drinks/pressing, etc. etc.

23/09/11 | Link | Rating: 5.0
102. Kathy K.
We blocked several rooms here for our daughter's wedding reception at the City Club.   The morning after the reception we had a breakfast on the mezzanine for everyone that stayed overnight.  With all of those moving parts you would expect problems, but we had NONE.  I worked with Kelly Croff, and I can't say enough good things about her.  Very professional and handled all my questions.  I messed up on the count for breakfast, but that was not an issue, they rolled out one more table for us, and we were all set.  Everyone that stayed over night was very happy with their rooms, and their experience at the hotel.  The hot apple cider and gingerbread cookies are a wonderful touch!   Wish that I could relive the weekend again, it was wonderful!!!!   Thanks to the great staff at the Omni!!!!

04/01/13 | Link | Rating: 5.0
103. Alma B.
My husband and 8 year old son stayed here January 28th.  At the time of reservation I told them we were celebrating my husbands retirement for 25 years of service in the Air Force and would appreciate if there was a bigger room for upgrade we would appreciate it. When we arrived they let us know the Omni hospitality ambassador upgraded us to the presidential suite. We were taken back by the generosity and their hospitality the whole staff thanked my husband for his service and made us feel so special. Military families make so many sacrifices while their loved serve this great country and it was such a touching gesture this company took to the time to thank us this way. The room was beautifully furnished and we had the best sleep in years in the very comfortable bed. We are definitely going back someday and highly recommend this hotel.

06/01/13 | Link | Rating: 5.0
104. Peter T.
Quick update. We stayed here again about a year later and again the Omni impressed. The man you want to get to know is Darrell. This won't be difficult; just look for the tallest, friendliest and most gregarious doorman you've ever seen and you'll have located him. Then ask him anything about San Francisco. I defy you to stump him - the guy knows everything.

08/08/11 | Link | Rating: 5.0
105. Andie M.
We stayed here 2 days after Xmas and had a nice spacious room! Good view out our window of one of the Christmas trees in a plaza next door.  The Omni was very decently priced and conveniently located.  The staff were attentive and fast (much better than the Kimpton chain staff)!  I liked the free hot apple cider in the lobby, the free breakfast drinks, and the inexpensive town car ride to the SFO airport.  Free Wifi if you join their free guest club.

We would definitely stay here again if the price was similar!

15/01/12 | Link | Rating: 5.0
106. Donna R.
This hotel was FABULOUS! We had our wedding guests stay at this hotel for our wedding in the city. From the moment the guests arrived, the staff welcomed everyone.  Housekeeping was top notch, room service was so kind and the bellmen were on top of everything! Wendy and Kelly gave me their cellphones so during the weekend we could contact them immediately if we needed anything. The cocktail lounge stayed open for the afterparty from 10pm to midnight and they were wonderful and efficient!  Perfect place to have your wedding guests stay!!! (and the presidential suite for the bride was amazing!!!!). Great size rooms and suites. Our guests loved it!

30/08/11 | Link | Rating: 5.0
107. Areena M.
Hubby and I are here this weekend for a combined birthday, Valentine's, and early anniversary celebration.  We got a fantastic rate on a 2-night stay, and the hotel even threw in nice touches like a rose at check-in, rose petals on our bed at turndown (and the bathrobes arranged like they were embracing on the bed--cute!), and chocolate covered strawberries and champagne as a special treat.  They don't do this for everyone, of course, but we got the same treatment when we stayed here for our wedding night, and I had informed staff ahead of time that we were returning for our anniversary.

Just as back in 2006, the service has been exemplary and the room so comfortable that I really don't want to go home.  If you want specific details, feel free to email me, but I'll sum it up by  saying that this is hands-down the best hotel I've ever enjoyed.  The Mauna Kea in Hawaii gives the Omni a run for its money, but it's not an apples-to-apples comparison.  I would not hesitate for a moment to recommend this hotel to others.

FYI:  This time, we were in a Deluxe Room instead of a suite. The room is large for San Francisco and has all the amenities you would expect.

14/02/10 | Link | Rating: 5.0
108. Pamela O.
This hotel is so beautiful and immaculate.  Very well polished with their gold theme and exquisite chandeleir in the lobby. The service was top notch and the rooms were soooooo clean.  The pillows on thier bed was the best I'd ever slept on.  Very comfy.  I've been to other omni's in different cities, but the one in san franciso was eye candy.  Definitely impressed me :)  Oh yeah and the housekeeping ladies always had yummy dark chocolates they handed out left and right. lol.  bonus!!!!

14/06/11 | Link | Rating: 5.0
109. Emily H.
So this is a bar review. I work in FiDi so I get down. Drinks are tasty, however expensive. I had the french (something) 75, I'll call it the Paris Hiltom mojito. Good, small for my fish-like drinking but hey, fancy hotel. I do, however, need to point out that we had to order calamari (which was not the best ever) twice before the order to the kitchen was actually placed. In defense of The Omni, we also added crab tacos (a bit fishy but definitely fresh and good) to the order, which arrived literally 3 minutes later. I'll come back, as long as my dad is still paying...

22/11/11 | Link | Rating: 3.0
110. Gil S.
I've never reviewed Omni?  It's like, my second home.

The hotel is very old school and IMO a little misguided.  Rooms are sweet and come in about 15 varieties of the same thing with different rates depending on some very minor issues like toiletries, view, and bed sheets.  But all the room rates are within $25 of $400 so if you have a choice, just upgrade.

Staff for the most part is very young and lets their personality hang out but in a good non-snooty way.  They're just really good hospitality workers who are comfortable in their skin so when you ask for something they answer without any issues.

I am grateful that they let non-guests like me sit in the lobby all night to use their free wifi.  Not like they don't notice or you have to hide, they know and it's okay.  In exchange I try to order a martini now and again.

What gets the place five stars is that I just knocked over the little flower pot with my laptop screen and, picking it up I noticed the flowers were a little smushed.  Then I realized, they're real.  Then, it's like, thirty roses on every little table in the lobby?  And they don't mind I just walked in off the street?  Incredible!

If I ever make it rich someday, I will pay it back to Omni many times over.

05/04/07 | Link | Rating: 5.0
111. Laura C.
I recently celebrated my birthday with friends in San Francisco. It was our first time staying at the Omni hotel and it was delightful. The hotel itself is beautiful. I have never experienced friendlier, welcoming or a more helpful staff than was at the Omni in SF. We enjoyed a delicious Mexican dinner that the concierge recommended. The valet service and room service was fantastic. Darrell the doorman was so charming and sweet. He gladly helped us find cabs and he even sang me happy birthday! A very talented voice! I highly recommend staying at the Omni when visiting San Francisco. It is centrally located, no more than a 10 dollar cab ride to most places throughout the city!

11/02/13 | Link | Rating: 5.0
112. Elizabeth L.
Stayed here about a year ago. I got a great deal on priceline and I was amazed with the hotel. Excellent location and the citrus water in the lobby is a nice touch. I also loved the fresh flower bouquet that was in the center of the lobby. The bouquet was updated during my stay, so I got to see two amazing flower displays. The room was nice, nothing really special, but that's not really something I focus on.

Would definately stay at the Omni again. The reason I knocked off a star is because parking is $45 a night? Should have parked the car myself in one of the other spots around. I could have paid less. If I end up here again, I will plan ahead and take the ferry over so that I can avoid the parking problem.

17/05/10 | Link | Rating: 4.0
113. Kathy H.
This is not based on the hotel stay at all, but instead the terrible experience I had canceling one night of my stay well within the 24 hour cancellation period.  They increased the rate of the other night by $90.  Beware of booking if your travel dates are not 100% set in stone.  It doesn't matter how good everything else is if you get sucked into paying so much extra money.

27/03/13 | Link | Rating: 1.0
114. Mark S.
Nice hotel. Good service. But if on vacation with a family, be aware that you are in the business district, and there are no typical family-friendly places to eat nearby.

31/03/13 | Link | Rating: 4.0
115. Phi N.
I see that other people are paying like 150 dollars for this room so it's not so bad... but I could have sworn my brother paid a whole lot more. The service is really good down in the lobby (greet you by the name, open doors for you, really helpful, etc...) and the location is really good, but the room was nothing special. It didn't look all that nice inside and I can't think of anything that sets it apart from other hotels. No free wifi either, even cheap hotels offer that... The fitness room is okay, has several treadmills and elipticals, a bike, yoga mats, dumbbells up to 50lbs, and some lifting machines (lat pull down, row machine, shoulder press, and the chest press).

08/03/10 | Link | Rating: 3.0
116. Mike T.
My stay at the Omni hotel this weekend was nothing less than amazing. It was my sisters wedding and our guests were all treated with lots of kindness and respect. From the bellmen to the valet parking the staff was very helpful and fulfilled all of our needs. They gave us extra attention and made sure we were all tended to.

We stayed for a total of 2 nights but they even let us check out late without an extra charges. Of course I tipped very generously throughout my stay but they honestly deserved every penny. The rooms were big and clean. They left us plenty of towels and everything was new.

The bathtub was super comfortable you could even sleep in there. No joke I did for a little bit.

I would recommend going here any day of the week.

05/07/10 | Link | Rating: 5.0
117. Christina C.
Because Pearl is a really good friend, I came out of retirement for her wedding.  I dusted off my big box of makeup, filled my train case to the brim, stacked it up on one of those chinky, fold up, pulling hand carts and bungee'd them to the cart.  And, to further my Chinese-ness, I took the bus all the way down town with all my makeup in tow, to the hotel, to do makeup for the biggest party of her life.  

I should have taken a taxi.

The night before, I was up really really late (3am) working on a paper.  And Pearl wanted the makeup to start by 9am meaning I woke up at 7am.  I should have taken a taxi.  

After I got off the 21, I walked up Montgomery Street to California.  There are several instances where I am a worry wort and overly concerned about details.  Dragging my makeup over the cable car tracts, up and down the bumpy sidewalks, around the Saturday morning bums and through the lost tourists is one such instance where I worry that the vibrations of the jaunt will destroy my fragile artifacts.  Luckily, I have written "FRAGILE" in huge letters on my box.

When I got to the hotel in all my homeless-chic glory, the very nice doorman opened the door for me.  I stepped in and in my fatigue, it took me a moment to realize that the handicap ramp was to the left, beyond the cluster of tourists.  The very nice doorman noticed my hesitation immediately and just as I was making up my mind to pick up the cart and carry it down the stairs, he was already there, picking up the heavy end, and helping me down.  At the bottom, he set it down oh-so-gently.  I was so grateful.  What a great way to introduce a guest of a guest to the hotel!

At the receptionist, I fumbled over my words and couldn't remember who the reservation was under.  I told her both of their names, and both of their last names, but not strung together and not very clearly.  I felt really embarrassed and a little bit overwhelmed by the fatigue.  However, she was really professional about it and made it seem like it was her fault that she couldn't find the room number or the correct name and it was not my mental incompetence that got in the way.  After a quick call up to the room to confirm that I was on my way up, she sent me to the elevators.  

Upstairs, the rooms were a little bit small.  The suite was the size of a dorm room, not including the bathroom.  Possibly smaller.  The furniture was huge and plush, consisting of oversized and overstuffed couches and armchairs.  Too many if you ask me.  The sleeping area was also filled with a huge bed and huge armchair.  There was a roll-away bed and someone said it was crap to sleep on.  After that was taken away, there was a little more space.  

Soon, the suite was a flurry of steam, dresses, people, hair, makeup, hairspray and voices.  The room service dining came really quick.  I know we were constantly on the phone with the room service or front desk and constantly requesting food, oatmeal, 2 poached eggs, coffee filters, tea bags, sewing kits, delivery for lunch, and other arrangements.  Everything was delivered really quickly.  

I have to agree that the windows were  little bit weird.  There was not much light in the room, and the windows were high up, set deep and required a stick to open.  I set up my makeup in the corner and got to work.  

6 people and 1 bride later, everyone left for photos.  I slowly packed up my stuff and ate my sandwich.  Housekeeping came at that time to try to salvage the train wreck of a room.  There were no more clean towels, the bathroom looked like it had exploded with hair appliances, hairspray, makeup.  As I was about to leave, the housekeeping asked me to remove the stuff from the bed so she could make it up for the bride and groom.  I think they're not suppose to touch personal items.  So I shuffled it all in to a shopping bag and tucked it around the room.  I think she took care of the rest.  

On my way out, the friendly doorman (I could not tell you if it was the same guy or not), helped me up the stairs.  He saw me coming, raced down and helped me up, setting down the cart oh-so-gently again.  The interaction was only a few seconds long but he'd noticed that the boxes had makeup, and politely inquired as to how the makeup session went.  This is a great guy to have working for the hotel.  Absolutely great.  He is the best person to have greet and the best person to leave the last impression.

19/07/09 | Link | Rating: 4.0
118. P K.
It is a very good hotel for its class.

But I am taking the time to write a review and mark it exceptional because of my experience there during my stay around Thanksgiving in 2011. I left my leather jacket in the room closet. When I got home, in the south bay and realized it I called them. Within a few minutes they went to the room checked and saved my jacket which I had picked the following day.

29/02/12 | Link | Rating: 5.0
119. Yuki M.
Stop #2 - And so it begins.

After I got back from my 2 day excursion to Los Angeles, I felt that I needed to get away again. Thus began the 2 month escape to various cities around California. I immediately felt compelled to return north and so, I searched for a premier hotel in the heart of SF.

The drive up was about 8 hours long. My ass was killing me when I got to the Valet. Super nice attendant named Darrel helped me with my bags and if not for him, this place would have gotten 3/5. He just was the highlight of my visit. It's rare to receive such thurough customer service and attention as he gave. I tipped him well.

Checking in was pleasant. Nice lobby. Open, ornate, but not intimidating. Nice steakhouse in the lobby, elevators close the reception. The front desk associate was very clear in her greeting and asked all the questions that needed to be asked to ensure a pleasant stay and that nothing needed to be done once I left the front. I made my way to my room on the top floor in a very relaxed state of mind. I was happy that I chose the Omni.

I get to my room with Darrel's assistance. I go in. Uh.....smells like smoke. I reserved a non-smoking room.

It seems to be a theme so far that my hotel rooms have strange odours.

I request to moved. The hotel is fully booked. They offer to send up an ionizer while I go and get dinner. Sure. Why not. They suggest that I call in the morning to see if there are any last minute cancellations so that I may move. It never happened.

The room was very large and had everything I needed. The steakhouse (Bob's) had phenomenal ribeyes and filet. Everyone on staff was super friendly and attentive. All my travel arrangements and restaurant reservations were taken care of for me and during the 4 days I spent there, the only issue I had was with the smell on the first day.

I would definitely return, as well as visit various other Omni hotels. Almost made it to the one in LA this past week, but didn't feel that it could hold a candle to the SF location.

I would definitely come back, but next time would not order the side of bacon from room service. Thin and flavourless and mostly fat. Otherwise, the food was good. =)

Checking out, I'm falling sleep on the freeway just 20 minutes out of the hotel. I'm so glad that I reserved for a halfway point in a lodge. Little did I know that I'd be scared sh*tless during my supposedly relaxing pitstop in the middle of Cambria.

yelp.com/biz/Upc1iQ4-NAr…

15/08/07 | Link | Rating: 4.0
120. Mike B.
Attentive staff, beautiful hotel. Front desk even had crackers and ginger ale brought up to my room when i was not feeling well.

29/03/13 | Link | Rating: 5.0
121. Kenneth T.
Very friendly and attentive service and in heart of financial district which was a great spot for us on what was a sort of 4d weekend. Pleasant walk to chinatown or the markets at the pier. Rooms nice and reasonably sized. One quibble not hotel specific is seeming dirty of easily available cabin the area. Local restaurants for breakfast lunch cater to business users so the immediate local area pretty dead on weekends- its a hike to find a great cup coffee on sat or sun- but a great spot across street open fri/mon- boulangerie as I recall. Nice nearby high end antiquing too.

31/03/12 | Link | Rating: 4.0
122. M. C.
Stayed here with Mr.MC for a local's staycation.  Would stay here again -- this is the best value for the money I've ever had in SF.  

Pros:

-great room rates on weekends. This is primarily a business hotel for the Financial district.  We got a priceline $150 deal, which for this level of hotel in San Francisco is fantastic.  I've paid more $ for a much more basic 3 star hotel (smaller more basic rooms etc)  in SF.  

- hotel room was again fantastic for San Francisco standards, esp at this price: fairly large, spacious, all high quality fittings, very comfortable bed, large marbled bath etc.  Not quite Four Seasons/Ritz Carlton 5 star quality but in that zone.

- it's walking distance right in between lots of places to visit:  5 min to Jackson Square neighborhood or Chinatown; ~10 min to Union Square zone; ~15 to North Beach, Embarcadero & the Ferry Building, or MOMA / Yerba Buena in Soma, etc.  So you can easily stay here for multiple days and not need a car.  

- lots of great restaurants, bars, shopping in the above walkable locations.

- pretty good bar & restaurant on site.

Neutral (could be pro or con, depending on what you like).

- you're right on the edge of the Financial district, and that zone is pretty quiet / slow on the weekends.  Ditto the hotel bar/restaurant: it had customers but definitely looked to be the older (40+) crowd.  This was fine by us because we like quiet at our hotel, but if you want to be in the middle of the action, this isn't it.

Cons:  

- more challenging for people who can't walk very far (although you could say that about SF in general...it's a walking city).   However from this hotel, non-walkers could take taxis and it would be comparatively cheap if they stayed in the surrounding neighborhoods. If my parents ever stayed here, that's what I would recommend to them.  

- parking, which is however a negative for any hotel in this part of the city, because it's so expensive.   Recommend you either avoid bringing a car, or park in one of the city garages for cheaper.

14/02/10 | Link | Rating: 4.0
123. Ocee D.
5 Stars!!!

Best hotel I've been to in SF..............PERIOD!!!
All of the staff (check-in; Door; Housekeeping) were great
The elevators were the smoothest that I have ever been in @ a hotel.
The room was very nice.
Convenient location.
Not too much noise at all (although noise doesn't bother me...I noticed a lot of people bring it up in hotel reviews in SF)
We'll definitely be back.

25/10/09 | Link | Rating: 5.0
124. Nicholas S.
The Omni is a beautiful hotel inside and out.  It also a great location in the heart of the Financial District.  Unfortunately, it is an older building meaning paper thin walls. I could hear everything going on the floor throughout the entire night, when people were using the elevator, people getting ice, crying babies, etc.  To top it off their mattresses are not comfy at all, so it was not the extremely restful night of sleep to be expected at a nice hotel.

But they did have a great staff and an amazing shower head!

05/01/11 | Link | Rating: 3.0
125. David D.
Good location, where you can pick up a trolley right outside. Restaurants were good for breakfast or dinner. Staff was very pretentious which was very dissapointing. Overall it was typical Omni quality. Comfortable, clean hotel. I probably would not stay here again.

02/02/12 | Link | Rating: 3.0
126. Robert V.
We have a new place to stay in San Francisco. The staff is friendly professional and goes out of their way to make you happy. Even let us drink out of a barrel of our wine till 4 am in the lobby. even brought us the stemware. The room was the perfect size clean and the bed very comfortable. We shall return

29/01/12 | Link | Rating: 5.0
127. Bianca B.
I love the Omni Hotel!!  So much, in fact, I am having my wedding there later this year.  

It is a beautiful hotel outside and inside.  There is always a doorman happy to open the door for you or whistle for a taxi.  The lobby is always decorated by huge arrangements of fresh flowers.  The staff is very pleasant and truly a pleasure to work with.  The rooms are great, nicely sized (especially for SF) and priced reasonably for the amount of luxury you get.

See you soon Omni!

08/06/11 | Link | Rating: 5.0
128. M E.
I have stayed at the Omni twice. Fair rates and on both occasions the staff exhibited exemplary customer service.  

My last stay I expressed ahead of time that it was for my girlfriend's birthday.  Upon check in I was upgraded to a suite.  In addition, an hour after checking into our room we heard a knock on the door.  It was the concierge, who delivered complimentary chocolate covered strawberries with a slice of chocolate cake on a plate with 'Happy Birthday' drizzled in chocolate syrup (the girlfriend was a BIG fan of that).  Along with the cake and strawberries came a nice card from the Omni wishing her a happy birthday.  

The rooms may not be the nicest in the City but the customer service absolutely blew both my and my girlfriend away.  And it is for that reason alone I will be a repeat customer.

13/04/11 | Link | Rating: 4.0
129. Hillary C.
Omni San Francisco Hotel is "as good as it gets". We were assigned a super comfortable Deluxe room on the 5th floor. This is their minimum accommodation level, but it looks exactly like the website photo so you'll know what you're getting. I booked through Hotels dot com for a small discount, and I thought the room was priced very fairly.

The staff were helpful (especially with a map and directions) and the room's bathroom was spacious. Valet parking is a little expensive here, but they charge per day so we left the car parked.

That is why the central Financial District location was the most important factor for me. We were within reasonable walking distance to many of the sites on our list and took advantage of the inexpensive (free with their Loyalty Program) in-room WiFi to look up Muni service to everything else.

31/12/10 | Link | Rating: 5.0
130. Alan M.
Fancy but useless.
First of all, if you are travelling to San Francisco for the first time, I advise against going to this hotel. why you might ask?
For one, it is located in the financial district of SF so most restaurants and bars around it are very expensive and the servers are absolutely not welcoming, this will completely contradict the perception people have from the "hippie" SF.
Secondly, the hotel has a nice staff but they are quite incapable of doing their job, meaning, they want to do their job, but they either don't know how or they're just too tired of doing it. One solid example being one of the staff member's inability to find our bags after checking in and having to grab me to the lobby to go to rooms to try to find the cart our bags were on.
Overall, if you want to really enjoy SF and not think why people are somewhat rude to you because you're in the financial district and you don't look finance-driven, avoid going to this one.

12/06/13 | Link | Rating: 2.0
131. Tiffany K.
** edit on 10/24/10 **
Around the same time that I received my refund, I also received a note in the mail from Wendy expressing how she felt bad about the late refund and that they wanted us to celebrate our one year with them -- and that they would give us a complimentary room.  So of course, we accepted.  

We had a WONDERFUL time... they even served us a special dinner using the menu from our wedding (although, the food was not as good as I remembered it... they must have changed chefs or something).  We are continually impressed with how warm and friendly the staff are at this hotel.  They definitely do make us feel special and at home.  :)  We are planning our 5 year anniversary party already!  
** end edit **

** edit on 1/19/10 **
Finally after 2.5 months... the Omni Hotel issued me a refund.  Finally!
** end edit **

My husband and I had a lovely wedding reception at this hotel... the service was wonderful during our stay there!  We were so in love with this hotel...

Unfortunately, after the wedding was over and after the Omni had taken our money -- Wendy Coale (Director of Catering) was almost impossible to get in contact with.  The hotel had overcharged us and made some other charges on our account... and after 2 months, we still have not received our refund.  I was forced to call my American Express credit card to have them issue the refund.  

Needless to say, my husband and I are very disappointed with the Omni.  We were thinking of celebrating our 1 year anniversary at the Omni... but now we are DEFINITELY reconsidering.

06/01/10 | Link | Rating: 5.0
132. Steven Q.
My wife and I just spent the weekend in San Francisco and we stayed at the Omni.  It is located in the financial district and the trolly cars run in front of the hotel on California Street.  When we arrived we were greeted by a friendly valet and doorman. We proceeded to the check-in desk and we were greeted promptly by another great member of their staff.  The hotel has an upscale feel but without the snooty atmosphere.

Our room was clean and reasonable in size compared to most hotels in large cities.    We had a nice welcome note waiting for us from a member of the housekeeping staff. The room has a nice LCD TV and mini bar,  the bed was very comfortable.  We had an interior room which faced offices, no view (unless you like peering into offices) but was peaceful at night.  A few notes valet parking is $25 per day (it is reasonable compared to other hotels in the city) and join the Omni club for free perks such as free internet access.  By the way the chop house downstairs was excellent. (bring a big appetite and expect to spend about $65 per person, worth it)

I would definitely stay here again.  The staff and great customer service makes this hotel a winner!

12/07/10 | Link | Rating: 5.0
133. Ron R.
We came here on a surprise. Well a surprise for me. The wifey planned for us to stay in the City as we were attending a wedding there.
I was very surprised...First thing was the Doormen...They took my bags and whisked us directly to the front desk. The Front Desk guy was totally being the utmost professional. He was on a phone with a customer that wanted to put more people in a room than the fire code advised. The customer apparently didn't understand that you cant have people sleep on the couch & on the floor. Duh...
He apologized of the call & took care of us quickly. We got to our room & was pleasantly surprised on how clean it was...
And guess what...The room has a flat screen TV. I have been in too many hotels that claim to be on the higher end with a 27 inch TV. LoL.

We valet the car and the guys were pretty quick about it. Thank goodness for In and Out privledges...If we parked in a garage...its $32 per day vs $25 @ the hotel. We were 2 blocks of away from Chinatown and 3 blocks from Market & the Shopping area.

I would give the 4 stars for the service and the bed. The bed was very comfortable and I slept like a baby.

So ladies & gents...if you are looking for a hotel in SF for a Staycation....Omni is the choice.

11/04/10 | Link | Rating: 4.0
134. Meenakshi R.
This is such a beautiful hotel. It's located right in the middle of the financial district and I loved that it was right next to everything, including a BofA and a subway restaurant! Everything is walking distance, union square, embarcadero, the ferry building, westfield mall etc..

As soon as you enter their gorgeous lobby, you have warm apple cider and a bowl of apples to indulge in(I guess it was apple season!). The staff are friendly and helpful and gave us lots of tips to celebrate our nights out over various points over the weekend. We were a group of 8 girls celebrating a bachelorette and they hooked us up with directions, tons of coupons for restaurants and entertainment and also transit tickets and maps.

As for the rooms, they were large and spacious and very new. However, all rooms face the streets and it was very noisy throughout the night. Our room heard some loud construction noises(loud booming noises) at 4am and we got woken up but the girls in a room facing the other streets heard crazy sirens all night. so all in all, our nights weren't very restful (but that was to be expected with the partying that goes down during a bachelorette anyways)

I would definitely stay here again!

29/03/11 | Link | Rating: 4.0
135. Megan C.
Great Location - Beautiful views from High Floors.

Spacious Standard Rooms, extremely comfortable bed.  Modern, clean, and not "cheesy" looking.

Could have been happy staying here for a few weeks but was only here for business but a few days.

Romance Factor:  5
Hobnob Potential:  2
Destination Rating:  3

Impeccable service, quick laundry, prompt valet. Business room, High Speed Internet in Room.

12/05/06 | Link | Rating: 4.0
136. Kirk S.
I had to stay in the Financial District for work and ended up choosing the Omni because I was able to get a pretty good deal on their website (~$129/night, booked it three days in advance).  

The room was nice and clean with a big comfortable bed.  It easily accommodated me, my wife and our 1 year old son.  The lobby area was nicely put together and clean as well.  As other reviewers have mentioned, there was a bowl of apples and either cider or iced tea in the afternoons.

For my purposes, the location was perfect.  It was a short walk to the meetings I needed to attend.  While I was at work, my wife was able to walk to Union Square, China Town and the Embarcadero.  

Parking is valet only.  After tax it comes out to about $55.  At first this seemed a bit steep, but parking just eight hours in the area will run you $30 to $36 so it actually is not a bad deal.  Valet parking also includes in and out privileges.

The thing that sets the Omni apart in my mind is the little things.  The service and helpfulness of all staff is top notch.  Every employee I encountered was looking for a way they could be of service to me.  What was vital was that their offers did not feel forced.  They opened doors, helped with luggage and offered tips for nearby restaurants and shopping.

The entire experience is summed up by the complimentary cookies and milk that were waiting me in the room each afternoon/evening:  an unexpected, over the top gesture that helped to take the edge off.  In my experience, there are plenty of hotels in the area with similar accommodations, but those other hotels do not offer a fraction of the friendliness and service that I received at the Omni.

26/04/11 | Link | Rating: 5.0
137. Robert G.
I know that people will like to look at the appearance of this place to give it rave reviews, but I am used to staying at nice hotels and I look at the service. This is an era where service suffers, because of discounts, etc., but I think that travelers should be well informed. They would like to be a 5 star, but act more like a Holiday Inn, no offense to Holiday Inn. Certainly if you are used to staying at nicer hotels, 4-5 star, this place would never be acceptable. There is no maid service. We never had turndown service, minibar, even regular maid service was spotty. The manager was pretentious, though I can't figure out why. All in all this was a horrible stay, and I would never stay again. I know that hotels like this survive on their meetings and conferences so I will do whatever to discourage this. We have good friends in the hotel industry who were surprised at the Omni's behavior. I hope I can discourage someone from staying there.

08/01/14 | Link | Rating: 1.0
138. Beth R.
We were very pleased with our decision to stay here for our wedding anniversary.  The valet/front door attendants and front desk staff make the Omni THAT much better!  The Omni is in a great location...easy to get to the BART, cable cars right outside, Union Square & Chinatown are within walking distance.  Beds are oh so comfortable and rooms spacious.  Expensive but 1st class.

06/01/12 | Link | Rating: 5.0
139. Stacey S.
I've finally found my go-to hotel in san francisco!  Never have I felt more welcomed and at home at a hotel until the Omni.  

From the moment I arrived I could tell this was different than any other hotel I've stayed at.  The front desk was extremely friendly and even asked if I needed help finding a restaurant for the night (which were all delicious if i might add).  

I'm one of those people that no matter how much time I put into packing I ALWAYS forget something...this trip it was toothbrushes and toothpaste.  Being in the financial district everything was closed by 5PM so we asked the front lobby the closest drugstore to which they pulled 2 toothbrushes and a tube of toothpaste out and handed them to us.  This is a horrible packer's dream come true!

Every morning we got a choice of 2 drinks to be delivered at a time we specified, which was great because we were able to get an extra bottle of water to take with us on our daily journeys.  That was the highlight of my day...going to the door and magically the juices and water would be sitting there waiting.  I was like a little kid on christmas morning just waiting for the knock on the door, and my boyfriend made fun of me every morning.

Turn down service was amazing; the ice bucket was filled, the sheets were turned down, and there were plush fancy robes and slippers waiting for us.  They even put rose petals on the bed for us because they knew it was our anniversary!  That was a nice touch that really showed they go above and beyond.  

Now I have a rule that I will only travel where they have Omnis; next stop omni San Diego :)

25/12/10 | Link | Rating: 5.0
140. Jacqueline C.
My husband and I were married at a church down the street from the Omni, so we spent 2 nights (night before and after the wedding) at the Omni.

Wendy Coale is amazing!  We had our room block at the Omni.  Wendy was very communicative and easy to reach.  She answered all of my questions -- whether I was asking for rehearsal dinner venue suggestions, food for the bridal party while getting ready suggestions, or extensions of our group rate beyond the block/expiration date.  Wendy came up with lots of creative suggestions -- many of which did not involve any financial gain for the Omni.  She also made sure that my hair & make-up stylists had parking and chairs/tables to work their magic on my bridesmaids and me the morning of the wedding.

Once we arrived at the Omni, the day before our wedding, I finally EXHALED and with good reason.  We were TAKEN CARE OF.  The curbside valets and bell hops were all very courteous.  Upon check-in, we were talking about our honeymoon in Spain with Juan at the front desk and he told us that he is from Spain and that he would give us suggestions as to where to visit.  SO nice!

Both evenings, we were greeted with fruit baskets and mineral water....and petals on the bed!  There was also a card waiting for me our first evening, with the parking stickers I had requested for my hair and make-up person, as well as a kind note from Wendy.

Our wedding night, we came home to our room to petals on the bed, a bucket chilling sparkling wine, and chocolate-covered strawberries!

The morning of getting ready for the wedding, we had to make small requests here and there and the Omni staff were super accommodating.

Everything was wonderful.  We felt very taken care of, which we appreciated on such a hectic and important weekend.

Our guests also commented on how nice their stays at the Omni were, which made us extremely happy that the Omni made our out-of-towners feel so welcomed.  I see someone else mentioned that this hotel is upscale without the snootiness and I totally agree.

20/09/10 | Link | Rating: 5.0
141. V R.
We stayed at different places in San Francisco, but this was the best!  I preordered champagne and chocolate covered strawberries for my hubby's bday and they took the extra steps to decorate the plate and added cake :)!   Also, the house keeping staff and front staff were always so friendly and very attentive.  Added bonus was the beverage service in the morning if you are a Omni hotel member.   The location of the hotel is perfect-walking distance to Chinatown and Embarcadero.  It was a little bit more of a walk to the Ballpark and Fisherman's Wharf.  I'd totally stay here again.

28/05/12 | Link | Rating: 5.0
142. My T.
The most important thing to consider when choosing a place to stay in San Francisco is LOCATION LOCATION LOCATION.  The Omni hotel is located in the prime spot to be able to get around the whole city. It's walking distance to all the hot spot: Chinatown, Little Italy, Embarcadero (farmer's market area), Union Square Shopping, Cable Car away from Fisherman's Wharf, a bus ride away from Western San Francisco. I love this place simply for it's diverse traveling capabilities. The down side is if you're staying for the weekend, the stores surrounding Omni is closed because it's in the financial district. That could be a great thing if you need parking in front of the hotel because a night in the garage can be upwards of $48 a night.

Other perks:
-Great gym lots of equipment to choose from.
-Clean modern but not too stuffy
-Great concierge
-Complimentary water and coffee in the morning with easy sign up
-Fresh fruits and drinks by elevators

-

17/05/10 | Link | Rating: 4.0
143. Luke E.
Pretty close to perfection. The staff were very helpful, the room was great and the location is very convenient for exploring downtown San Francisco.

28/07/13 | Link | Rating: 5.0
144. Stef S.
FAB service. I felt at home. Beautiful lobby and rooms. Perfectly clean and amazing location, right near Union square. From the doorman to the housekeeping staff, everyone makes you feel like a star. Love it love it love it. Completely worth it.

07/03/11 | Link | Rating: 5.0
145. Hannah N.
I did not stay here, but after a nightmare experience at the New Year's Eve party, "A Midnight in Paris" at the Julia Morgan Ballroom, the friendly staff at Omni were a welcomed experience. After being denied entry to said event due to it being at "maximum capacity," they courteously held the door, allowed my friends to use their hotel bathroom, and pointed the way to the bar to ring in the new year.

The hotel looked beautiful in rich decor, gleaming floors, and a comfortable atmosphere. I hope to stay here when I need a night out in the city.

01/01/11 | Link | Rating: 4.0
146. Raymin Y.
A real 5 star in all aspects.

18/10/12 | Link | Rating: 5.0
147. Rob K.
This hotel is a good value, and I recommend it for those who are visiting San Francisco to see the sights.  It is nicely appointed, yet it is not over the top luxury.  If you want a destination hotel, then pick another hotel.  But if you want a comfortable, nice hotel to serve as a home base for you to experience San Francisco, this is a great hotel to do that.  The staff at the hotel set it apart.  When we checked in, the person at the front desk spent about 10 minutes making recommendations on sights and restaurants; never had experienced that before.  I just went down to the front desk to ask about printing out my return flight boarding passes, and they did that for me so I didn't have to do that myself in the business center.  

And while you don't think about it when making reservations, if you plan to do a bunch of walking in San Francisco, this hotel sits at the bottom of a hill, which is important.  While the top of a hill might offer good views, it'll wear you out in San Fran.

If you join the Omni loyalty program, the Wifi is free.

08/07/11 | Link | Rating: 4.0
148. the t.
The customer service is amazing!

The lobby girls are very nice. The room service guys are even nicer!

We arrived around 2 and are room wasn't ready, was offered two fulls, but this was suppose to be a romantic getaway.. so no good. We got a room that was some what close to the elevator so we couldn't avoid the noise. Esp in the morning when the cleaning crew would yell in Chinese across the halls.. haha it was a nice 7am wake up call. Reminded me of my early childhood when my mom and dad would wake up early and "talk" very loudly in the morning. I didn't mind it because when we left for the day they would smile and greet us.

Why the minus one star? I found stains .. probably dried blood on the bed sheets and one of the bath towels had a brown stain.

Why the second negative star? The price(room and parking).. the price could have been lower.. there wasn't much of a view.. nothing really unless you count seeing a high power CEO banging the secretary.

Would I stay in OMNI.. maybe? if the room was bigger for the price I paid.

12/12/10 | Link | Rating: 3.0
149. Adrian P.
I was very impressed by the courteous and friendly staff. Nothing but hello's and how are you's once we stepped out of the car. We recently worked for a Hilton brand and consider ourselves a bit critical when it comes to customer service, especially from another hotel. We were extremely satisfied.

The room was very, very nice. We had a corner suite on the 9th floor, which didn't seem like a standard room. The fit and trim was very elegant. The couch and bed were very comfy and easy to soak into.

All in all, there were no disappointments with the room and the hotel as a whole. My only complaint, which is a bit silly, was the toilet paper was very cheap, single ply. Didn't seem to fit the quality standards of what else was offered in the room.

08/09/11 | Link | Rating: 5.0
150. Lady G.
Always awesome service rooms are clean and nice

08/09/12 | Link | Rating: 5.0
151. Steve G.
The best customer service experience I've had in San Francisco. First of all, let me start off by saying that my girlfriend and I like to take mini-vacations each month at different spots in the Bay Area to explore.  We used to stay at different hotels for each trip to the city, but that has now changed.  Because of this hotel, each stay in the city is at the Omni, no matter how far it is from the area of the city we're exploring.  If we are in different parts of the country, I now look first for Omnis. The staff at the Omni SF is VERY attentive and helpful, the cleaning staff is impeccable, and the property is well maintained.  Upon checking in, one of the first three questions out of the front desk person's mouth is usually to ask me if I'd like a free room upgrade (Yes, even on our first visit to this hotel).  I love the Omni, and you will too.

02/04/12 | Link | Rating: 5.0
152. Aisha G.
Recently stayed there & this place was awesome!!  Nice rooms, comfy bed, great staff!  Definitely staying there again!

22/08/12 | Link | Rating: 5.0
153. Lisa M.
The staff is very friendly & welcoming 5 stars. The rooms & beds very 5 star.did enjoy the choc strawberries & milk & cookies nightly for kids.when we booked over a month ago at 409/night to be told 3 days later we could have got room for 270 had we asked upon check in for rate reduction. So ..... I asked and they said they could crediit us & give discount to 309 for last night but not credit prior 2. Asked for manager and the credited 20/day for two nights prior. Ok so that worked for tipping valet etc... The walls are paper thin. You her the cleaning staff chatting early a.m.  You hear the tourists talking & yelling at their kids. I may rethink this hotel chain in the future.

07/07/12 | Link | Rating: 3.0
154. Sparkely K.
Where do I begin?  What a wonderful jewel in the heart of San Francisco!

I went to the SF Opera on Friday night and made a long weekend of it at the Omni. Needing some R&R I did Priceline for two nights and direct through the hotel for a third night.  I received such outstanding service from the Loyalty Ambassador, front desk staff, room service, housekeeping, bellmen, etc. that I will absolutely stay here again in the future.  Very comfortable rooms and my view of California Street and the sound of the Cable Cars was fantastic.  Great food, setting, and close to everything.  They also have a Town Car available.

I highly recommend the Omni in SF!!

13/11/10 | Link | Rating: 5.0
155. Anica H.
Perfect!  Fresh & Clean.  Excellent service.  What more is there to say.

09/11/12 | Link | Rating: 5.0
156. Kimo S.
I can't speak highly enough of the Omni San Francisco... this place exemplifies five-star service and quality at such a fantastic price.  Make sure to sign-up for their Rewards Program because you get so many perks and it is FREE.  You get complimentary pressing of two items, complimentary shoe shining, complimentary beverages, complimentary wi-fi access (a $9.95/day savings for FREE), etc.  

My wife and I have stayed in Four Seasons when we travel and we have to say that the service here is just as good if not better.  We were celebrating our honeymoon and they upgraded our room to the top floor (17th floor) with a peak-a-boo view of the bay.  

Also, our room that we booked (online) was the Bed & Breakfast package which turns out is only $20 more a night.  The best thing about this package is you can get the breakfast delivered and the gratuity and room service fees are ALL INCLUDED.  We were having $80 breakfasts (after all the taxes, fees, etc). delivered for the two of us for free.  It was such a deal... definitely look into this, it was so worth it.  

At less than $300 a night, with all of the freebies and located in a fantastic part of the city that was walking distance to the Embarcadero, the Ferry Building and Union Square... we felt like we hit the jack pot.  The service, the rooms, everything about the Omni is perfect and a great value.

Don't miss this hotel when you are choosing your getaway, it is really perfect and my wife is tough to please.

09/05/11 | Link | Rating: 5.0
157. Golnaz P.
I strongly recommend not staying here. Be warned. Once you stay here all the hotels you will stay at after will disappoint you. The service was excellent. The front desk gave us excellent suggestions on where to eat. Well we tried 2 of the 3 suggestions and we loved those 2. Everyone is incredibly friendly and full of great suggestions. The room was perfect for a type A perfectionist like me. The toiletry smelled great. If you stay at an Omni hotel you must sign up for their free guest program so you can get drinks in the morning, a few items press, wireless service, and have your bed sheets turned over for FREE. The location was excellent as it was close to the Bart, Union Square, and Chinatown. I must warn you that all this great service and cleanliness comes at a price. You will not be able to stay anywhere else. It is well worth the price.

23/07/11 | Link | Rating: 5.0
158. Candace F.
This is one amazing hotel. My company have held a few meetings here and we've always gotten top service. They do what they can to accommodate our needs. The meeting rooms were set up just how we specified. AV set-up went very smoothly. A contact was always made available to us just in case something went wrong. I felt like I was in a 5-star hotel.

This is a cute hotel with different assortments of apples located in a bowl in the lobby. They have fresh apple cider right next to the apples to quench the thirst of a guest checking in. I like how spacious the lobby is and there is free Wifi - gotta  love that. You can sit in the comfortable couches and lounge while surfing the net. It's great! I feel right at home.

The banquet staff came by and checked on us many times. The food was good. I really enjoyed the sandwich I made with all the meat, cheese, veggies all laid out nicely. The highlight of the meal was the hot cup of chicken noodle soup and a lemon glazed cookie to end the meal.

To top off the praises - I had a really comfortable room with a view. The bed was comfortable and the bathroom was big. Superb location, I walked down to Beldan Lane for dinner. Hope to be back soon.

10/06/11 | Link | Rating: 5.0
159. Liz M.
Stayed here 4 nights with 3 teenagers.  Highly recommend it. Large rooms, exemplary hotel staff, if I could have taken the bed home I would have.  Gorgeous marble bathroom, quiet even facing city and cable car route. Walls well insulated.  I'd stay here again. A short walk to Union Square. The rooms are even better than the pictures.  Carpet is padded well. A quiet hotel.  This is a great value for the price and well worth it.  You call the front desk for something and its brought right away.  We signed up for loyalty program the night we arrived and got the complimentary newspaper the next day.  Took no time to do this.

14/06/13 | Link | Rating: 5.0
160. Darleen C.
Best customer service from a hotel...AND in life! - from valet, the doorman, front desk, etc. We were greeted once eye contact was made by every single worker. Questions answered and help received instantly. Checking in and out was a breeze. We were situated on the 11th floor only steps away from the elevator. Though walls were thin, it wasn't as bad as to complain about it. I heard people passing by and chatting maybe twice during my stay. So what?

The room was decent. Looked like a standard hotel room, with a touch of luxury. Bathtubs had window curtains covering them.  Our desk had a handwritten note from housekeeping welcoming us and hoping we enjoy our stay. Our view sucked ass, though. It consisted of a half used building where you can see people at their desks chatting on the phone or on the computer (I felt like a peeping tom), and right next to it, another large block of cement with construction workers framing it into a building. The best part of our room was our king sized bed. OMG. We literally had to force ourselves to get up the next morning. The bed and pillows were ultra comfortable it was ridiculous.

Taking off one star only because since it's located in the financial district, everything closes early. I was thirsty and wanted a soda. The bf called the front desk and asked if we were able to get a soda (since everything around us was closed), and the person stated that it would be cheaper to just get it from the mini bar in our room. Mind you, our only soda options were a 10 oz coke or sprite for $4.50 ea. I ended up drinking both and spent $9.00 for 20 oz. ( I could get a 24 oz. of beer for cheaper) Eh. Also, no ventilation in the bathroom. It was super hot trying to get ready in there after taking a shower and the steamed mirrors didn't help with trying to get all dolled up for my hot date with the bf.  

Like most hotels in SF, parking is by valet only. I think it's about $40 on weekdays, but on Fridays and Saturdays it's $26? Good deal. With in and out privileges, too.

Oh yeah, become a loyalty member! It's free and you get additional perks such as free internet and complimentary drinks (up to 2 per person) the next morning.  I had an awesome time here. Next time i'll be more prepared and bring my own soda. haha. I'm def. a fan of Omni.

09/01/11 | Link | Rating: 4.0
161. Laine C.
This place was great! We only had 1 night to spend in SF so we decided to splurge a bit. Omni definitely felt like a splurge but was actually a great price considering the location and quality. All of the employees we encountered were extremely nice and helpful. At check in we asked for dinner recomendations and the girl gave us lots of options within walking distance (ended up going to Cafe Tiramisu which was also AMAZING!) We joined their loyalty club before making the reservation and got some extra perks. Our room was on the 15th floor (a premier room for only~$10 extra) and it was really quiet-no city noise at all. and the room doors have well functioning shocks and don't slam so we didn't even hear any of our neighbors coming or going. Will definitely stay here again.

07/02/13 | Link | Rating: 5.0
162. Katelyn M.
My boyfriend and I stayed here for one night last month to celebrate our anniversary.  Like most everyone else has already mentioned in previous reviews, the entire staff is awesome!  Everybody we encountered from the doormen to the front desk staff to the cleaning ladies were warm, friendly and extremely helpful.  

The hotel is incredibly beautiful.  In the elevator, my boyfriend commented that he felt like this is what old authentic cruise ships in the 20's must have been like, and I have to agree.  The room itself was pretty much your standard hotel layout but with some added charm.  The bathroom was great (though neither of us were fans of the sliding door, but that's minor), towels fluffy, and tons of complimentary bath products.  Our view was nothing special, across the way were some office buildings, but there was a film crew working on something below us which was kind of neat.

I booked a special romance package that included a few bonus amenities.  When we got up to the room we had champagne and chocolate-covered strawberries waiting for us, as well as a nice personalized note welcoming us and wishing us a happy anniversary.  While we were getting ready to go out for dinner someone showed up to prepare a turndown service -- complete with rose petals on the bed.  This was the one amenity I didn't realize came with the package, guess I didn't read all the fine print!  To be honest I'm not sure why they didn't just wait for us to leave the room to set everything up, we were pretty clearly getting ready to go out, but it wasn't a big deal.  We ended up taking the petals off the bed almost immediately anyway, they were leaving schmutz all over the comforter.

The package also came with complimentary breakfast with the option of dining in their restaurant on the first floor or having it delivered to your room.  We opted for the in-room service.  Par for the course, the woman who took our order over the phone was friendly and eager to help.  We ordered a pretty large breakfast with some additions and substitutions which we thought might incur an extra fee, but the entire thing was covered by our voucher.  Awesome!  I realized later that our breakfast was also supposed to come with complimentary mimosas but neither of us were really in a drinkin' mood that early in the morning, so it's just as well that we didn't receive them.

I'm so glad I booked our stay at the Omni.  I wouldn't hesitate to stay there again for another special occasion!

04/02/11 | Link | Rating: 5.0
163. Angel S.
I love the Omni Hotels.  And as a member of their loyalty program not only you get special rates but you also get free wifi and complimentary beverage.  I also love the online check-in and your key will be waiting for you for at guest services.  We spent the weekend here after a day trip to Napa.  The property is in a great location, convenient to everything.  Friendly concierge, the doorman very helpful to guests for directions. My room was clean and spacious, king size bed was very comfortable, got some extra pillows, the bathroom was nice and big and equipped with all the toiletries you need, a hair dryer, and a phone (in case of emergency?) I will definitely stay here again next time I'm in town.

02/07/12 | Link | Rating: 5.0
164. Drew S.
My wife and I recently took a long weekend to SF and stayed at the Omni.  We were debating on a couple hotels in Union Square, but chose this one due to its reviews and price.  We definitely made the right decision.  

First - the service was top notch.  You can tell this hotel caters to out of town travelers, mostly on business, who expect a little more when they travel.  The front desk staff were all very knowledgable and had great suggestions and tips.  There was always someone to help flag down a cab or even open the door.  

Second - Great amenities.  Coffee in the morning, fruit and tea in the afternoon.  Rooms were spacious and nice.  Decent TV as well.  

Third - Good location.  It is within walking distance to Union Square, Chinatown, Nob Hill, the Ferry Building, and even Fisherman's Wharf.  Over the weekend the atmosphere is a little dead due to no businesses open, however, it is real close to everything.  

I can't really think of any complaints.  I would definitely stay there again.

29/06/11 | Link | Rating: 4.0
165. Andy S.
For my wedding this past April, we used the Omni's services, and they did a great job.  Not only were they our preferred hotel wedding room block, but they hosted a cocktail/appetizer hour as well in the mezzanine lounge above their lobby.  While I have not stayed here, our guests had wonderful things to say about the rooms and the staff, and we were provided a very nice rate for our block of 20+ rooms.  All-in-all, we were extremely satisfied with that end of things, and I know my friends did some major damage (credit card damage, not physical damage) at their bar, so the Omni was rewarded in kind.

Additionally, I would like to recommend their catering/event services as well.  First off, both the conference/group coordinator as well as the catering manager that I worked with were excellent- they were extremely helpful with every end of the pre-planning, and provided us with great organization and communication.  With respect to he actual event- it was a cocktail/appetizer hour with a pre-paid bar, several food stations, several passed appetizers, and a cup-cake bar for dessert.  The food was very good, but I must admit quite pricey.  I think this is par for the course, and I can't say I could have confidently found a nicer venue at a better price in the area- I don't think this would have existed given our need for a down-town venue.  Any restaurant/bar or other room would have charged us an arm and a leg as well.  The staff managing the event on 'game day' did a nice job, although they did begin to break-down our event a bit earlier than I had hoped.  And for what we paid, and also given this was a pre-wedding event, with guests visiting from all over the world- this was disappointing.  However, I addressed this with the staff on the spot (who stopped immediately) and with the catering management a few weeks after the event, and  the catering department sent me a nice card as an apology.  I want to emphasize that this was a small issue, but none-the-less it did happen- but I would consider this a 'one-off' and not something I would expect to see happen again, nor would it stop me from booking another event with them.

All-in-all, I found my experiences extremely positive with the Omni.  The location is outstanding for a downtown wedding 'base-station'- it also provides a nice price-point for visitors looking for a sub-$200/room.  Our wedding reception was across the street at the Julia Morgan Ballroom, making this a no-brainer for our guests.  In the neighborhood, it's not the RItz, but every bit as competitive with most of the other area hotels though not as picturesque as the Fairmont.  We also considered hosting our rehearsal dinner there as well, and I'm confident it would have been excellent, however we decided to go in another direction at a restaurant in the area.  I do not think you can make a bad decision by going with the Omni to stay as a guest, hosting an event, or simply enjoying their bar.  Hope this is helpful!

10/07/11 | Link | Rating: 4.0
166. Christie C.
The service is beyond my expectation. Make sure to join their prefer guest program to 1. Get free internet. 2. Free coffee or tea room service each morning. 3. Free two bottles of water first night. 4. Free milks and cookies if you have kids.

24/11/12 | Link | Rating: 5.0
167. Glen H.
Wow, I'm surprise I'm giving an Omni Five Stars but they deserve it. Staff was excellent and very helpful. Gave two suggestions to two good restaurants we went to. Room was really nice. Price was very competitive. I really like how the had umbrellas up front you could borrow when it was raining. Being from SoCal we never have them with us.

25/11/12 | Link | Rating: 5.0
168. Miko C.
The Omni San Francisco is absolutely amazing!!! The hotel is beautiful but their greatest asset is the staff. Everyone, and I do mean everyone is so nice and friendly. They truly are concerned about their guests feeling at home.

When I checked in they knew that I had not anticipated the rainy weather. (Hey, when I left Los Angeles a few hours earlier it was around 80 degrees. I didn't even think that it would be raining in San Francisco.) Thus, when I walked in from the pouring rain wearing a halter style top and high-heeled sandals, I think that it was pretty obvious that rain hadn't been on my agenda. They immediately checked me in and without making me feel like a complete idiot, they gave me an umbrella to use during my stay.

Now, the room. I admit I am pretty easy to please when it comes to a hotel, since all I need is a clean comfy bed and bathroom. I always feel that you should be out exploring rather than sitting in a hotel room, so anything more than the basics is icing on the cake for me. With that said, the room was decorated in a tasteful manner, and not over the top. More importantly it was super clean...and you had better believe that I inspected it.

They provided complimentary room service drinks in the morning. Thank you, I needed the coffee!!!

I think that I would have to say that the service and experience here was one of the best. I would definitely stay here again!!! Thanks Omni!

16/07/11 | Link | Rating: 5.0
169. B J.
I am an Omni Select Guest.  I love Omni's customer service.  They are always spot on with everything you need, rooms are pristine.  Every business should treat customers they way Omni does.  The Omni SF is a lovely hotel.  It isn't modern and chic like many others but tasteful and elegant just the same.  One of my SF favorites.  Convenient to everything!

10/12/12 | Link | Rating: 5.0
170. Yana V.
I stayed at the hotel for the first time and my first visit to SF. Everyone was really helpful and nice!! Loved the hotel, great customer service from everyone working there and would definitely come back again!! Also, the hotel is located right in the middle of everything so very convenient to get around!

05/04/13 | Link | Rating: 5.0
171. D M.
Don't waste your time or money, the desk staff was rude, the hotel over priced and parking was $55.

13/11/12 | Link | Rating: 1.0
172. Kat C.
Great location, so close to the Ferry Building and Market St. Updated bathrooms with very nice fixtures and soft water. Great bath products. Most of the bedroom was updated, including the carpet. Bed was very comfortable! And they have the best staff, they got us a car to the airport at the last minute!

19/12/12 | Link | Rating: 5.0
173. Alycia N.
I was at the Omni for a work event. I was managing the event and the banquet and AV staff were very courteous and helpful, however not quite as attentive as I like during a meeting that I am hosting. The cleanliness of the room and how quickly dirty dishes were cleaned up depended on the staff of each shift. The banquet food was also below expectations, especially given the price point. Whenever I am managing event, they are long days so I actually spend very little time in my sleeping room. I will say that my sleeping room was clean and comfortable.

22/02/13 | Link | Rating: 3.0
174. General C.
Great place to stay in San Francisco.  Close to many attractions and transportation, including Chinatown.  Rooms are very comfortable and nicely appointed.  The shower curtain is so fancy one could produce plays in the bathtub.  

The staff is always attentive, friendly, and knowledgeable.  Be sure to join Omni's frequent guest program -- they throw in a few extras and the program is free.

01/06/10 | Link | Rating: 5.0
175. Jaclyn G.
I really enjoyed staying here. I came with family members and we were all really blown away. The staff were amazingly friendly and useful and the front desk was more than accommodating. The rooms were spacious and very nicely decorated, accompanied by a huge bathroom with a lot of amenities. The room was very quiet at night, too. The beds weren't the most comfortable I've slept in, but they were fine. We didn't eat at the restaurant downstairs but we did have some drinks at the bar. The bartender was incredibly friendly. Overall, I'd definitely stay here again.

03/06/13 | Link | Rating: 5.0
176. Mike O.
Had a great stay here.  Staff is very friendly and rooms were very clean and well appointed.

On the way in taxi driver warned us not to let the doorman order a private car back to the airport, as it was much cheaper by taxi.  On our check out, doorman suggested the private car for $50.  They were polite about it and did not push it upon us.  Since it was only like $5 i took it.  Im glad i did.  Riding in the Lincoln was worth the $5 extra (instead of those stinky old taxi car/vans).  He got us there in 20 min.  Our flight to vegas was delayed 2hrs but since we got there early we caught the early SW flight to vegas.

We were there on the weekend of the Chinese New Years pararde.  It was a challenge making our 7pm reservations to Harris' as we were trapped in, with the streets closed from the parade.

Breakfast in the hotel rest was great.  This area was kinda dead on the weekend (except for the parade/chinatown).  There was no view out of the window (except empty office building).  But I was not here to have a view from our hotel.  Thats what hawaii is for!  Personalized note from our maid was a nice touch.

09/03/10 | Link | Rating: 5.0
177. S L.
I stayed in this Omni hotel 3 times in the last three years. Check in and out is very efficient. Rooms are always clean and I am always greeted with a smile at the door.

06/12/12 | Link | Rating: 5.0
178. Lori H.
This hotel was awesome.  I had a bad experience at the Omni in Philly, and kinda had my guard up when we arrived here.

Service was above and beyond great from the start to the finish of our stay.  Staff really went out of their way to be helpful and friendly all the time.  There was not a time I walked through ANY door that was not held open for me.  Checkin was super easy.  I used their online checkin, so we simply had to grab our key from the front desk upon checkin.  Our bags were quickly whisked to our rooms.  We chose this hotel because of the free gym (which includes both cardio stuff and weights) and the free internet (if you sign up for Omni's free club).  Our room was on the 13th floor.  Bed was super comfy and shower was nice.  Also had a room safe, robes, slippers, desk, chaise, dresser with TV, coffee pot.  WE ordered room service one night and the servings were generous and food was yummy.  Had free drinks delivered each morning to the room, and a USA Today paper.  

The gym was very nice and the internet was reliable.  The front desk printed tickets for me for free to a game.

I could not have asked for anything else in a hotel.  STAY here if you are in San Fran and want a quiet hotel with topnotch service.  

Also, great location.  Within seconds from Chinatown and a short walk to Union Square, Little Italy, Fisherman's Wharf.  We did not take any cabs to get anyplace while in San Fran except the BART to the A's game.

16/09/11 | Link | Rating: 5.0
179. Ben G.
My wife and I spent a few days in SF and decided on the Omni.  The Financial District location may appear to be a negative to a lot of people, but it's incredibly close to plenty of shopping (only a few blocks to Union Square & Market Street) and a short walk to the Ferry Building.

The service is spot-on...on par with the best of the best that we've ever experienced.  Friendly, helpful front desk staff and great valets.

The room was comfortable, spacious, and the bathroom wasn't just a closet with plumbing, which can happen in older SF buildings.

In short, it was a wonderful stay and I wouldn't hesitate to return.

18/08/10 | Link | Rating: 5.0
180. Sam C.
I will never stay in another Omni for the rest of my life.  I stayed there this weekend and some stuff was stolen out of my car.  The hotel could care less now that they have their money from me.  I didn't pay those prices to have my stuff stolen.  It is ridiculous.  I am so disgusted by this that I will be finding every possible review sight to make sure the word gets out!

24/12/12 | Link | Rating: 1.0
181. Jade L.
I always love my stay at Omni hotels.  This was no exception.  The hotel is located in a very convenient downtown location in the Financial District.  There were fresh fruit baskets during the day in the lobby with some fruit infused water.  Clean and comfortable rooms... Cloud-like pillows and beds I can sink into.  A nice clean gym with pretty up-to-date machines.  I was very happy that we stayed here.

23/10/12 | Link | Rating: 4.0
182. Caroline C.
We went for a weekend in SF and I was thinking this would be primarily a business hotel and vacant on the weekends.  Wrong!  It was totally hustle and bustle on the weekend.  There were a number of weddings, conferences and tourists all around.  Sorta made it fun not to stay at a deserted hotel.  

The location is perfect.  It must be a particularly picturesque block in SF - there were 2 commercials and some other sort of production being filmed while we were there.  We could literally walk anywhere we wanted to go... Ferry Market Building, Chinatown, SOMA, Alcatraz pier, North Beach.  But we are walkers.  If you don't like walking, the doormen will be happy to get a cab for you.

The rooms are well-appointed and there is an obscene amount of marble throughout the entire hotel.  This is not your chic, modern, urban hotel... it lands on the gaudy side of that scale.  But you know, very beautiful.

We had a great experience all the way from check-in (word up to the best hotel front desk attendant ever - Taufique) to check-out.

26/03/10 | Link | Rating: 4.0
183. Gail A.
Have stayed here twice this year, will never stay anywhere else in SF, they do everything right.  Extremely quiet, comfortable, attractive and large room, friendly staff, everything was perfect.

19/12/13 | Link | Rating: 5.0
184. Erik J.
Top notch.  Friendly and accommodating staff, wonderful concierge, amazing location - just outside and you can jump on the cable car.  First rate all around.

08/05/13 | Link | Rating: 5.0
185. Casey N.
Great hotel in SF!  The service was spectacular - from the valet to the doorman to the front desk team to the bar to the restaurant (Bob's Steak and Chop House).  Everyone was top notch - smiles, eye contact, great personalities, and went out of their way to assist or ensure we were happy.  

The hotel is elegant, clean, and updated.  Our room was nice and the bed was comfortable.  The exercise room was great!

Had a snafu with ordering a pay movie - stopped a few minutes in, could not get it to restart with assistance from the staff, but the movie was immediately removed from the bill. We also had a bit of trouble managing the temperature in the room (seemed to be without air in the middle of the night, so we were pretty warm), but we did not complain.

We had coffee in the bar as we were heading out on Easter morning, and I LOVED that the staff hid plastic Easter eggs all around for the children of guests to hunt!

Highly recommended!

01/04/13 | Link | Rating: 4.0
186. Isaac C.
One of the best hotels by the bay~~!!! The singular service, attentive staffs, and picturesque ambiance.  Stayed here for couple days for business and I am customer to OMNI for life.  Check in process was painless and carefree.  Service was top notch and the city view from my room was simply heavenly where I was engulfed by its attributions.  Highly recommended~!!

Service: A
Room: A
Overall: A

31/10/11 | Link | Rating: 5.0
187. L T.
This is wonderful place to stay. The staff was kind, smart, and attentive, the location was perfect, the decor was classic, the windows were very thick to keep the noise down, the beds were clean and comfortable, the in-room massage therapist, Barbara, rocked, the room service is all night, and you can sense that the other guests in the hotel are having a splendid time as well because everyone is walking around relaxed and happy to be there.
I would however, recommend dining at Alfred's Steak House, which is a very short walk to Merchant Alley between Montgomery and Kearny Streets. The food there is on par with how nice the Omni Hotel is.

17/01/12 | Link | Rating: 5.0
188. Betty L.
I love the Omni Hotel chain because of their free wifi and morning beverage for all Select Guest members the moment you sign up!  I am counting the days until I can upgrade my status to get automatic upgrades and early check-ins.  Anyways, I stayed at this hotel for 3 nights and I love the location.  The Omni is within walking distance of the financial district, Chinatown, and Market street for shopping.  I explored all three area without ever getting on the Bart.  The hotel room is large as well as the bathrooms.  The bed was comfy and all the furniture was stylish yet comfortable.  The hotel is very quiet and the concierge was very helpful with directions and providing maps of the local area.  My only criticism would be that they screwed up my first night when I checked in and was given a room that wasn't completely cleaned (missing toiletries, throw pillows on the floor), and their doorman was often distracted and didn't do his job.

05/12/12 | Link | Rating: 4.0
189. Tony S.
Impeccable service! Some of the best we've EVER had at a hotel.  Every staff member we encountered took that extra step to make sure all of our needs were met.

For example, when we asked for a wake-up call to get the airport early, they were very professional, assured us a cab or limo would be ready, and then asked if we wanted a second call in case we fell back asleep.

Beyond the service, the hotel was very clean, well-maintained and nicely appointed.  The location was great for us.  We could easily walk to China Town, Union Square, Embarcadero, and even North Beach.  And, Fisherman's Wharf or SOMA was a short cab ride away.

We would definitely recommend the Omni to others.

And, we were happy to sign-up for their guest loyalty program.

18/01/12 | Link | Rating: 5.0
190. Lyn L.
Coffee delivery SOLD me on this chain!

Overall-  This hotel's staff was the best!   From the moment we walked up to the front desk, to the bellman in the lobby, and the housekeeping staff, the hotel hit the jack pot!

We signed up for the rewards program(free)!   You get DAILY coffee and beverage delivery right to your door.   You'll receive 2 choices per room guest.  We ordered room service our first night and the portions were amazing!   The hotel is located in the Financial District but is just around the corner from China Town and very close to the Ferry Building.

Definitely recommend this hotel to those wanting top notch service.   Remember, sign up for the Omni Rewards, you'll save tons!

08/04/11 | Link | Rating: 5.0
191. Samuel P.
We decided to come up for the weekend to visit San Francisco for a late Valentines Day and I booked with the Omni hotel and paid prior to arriving.
First, we had to arrive around 12 am because we had work. Upon arriving we were told that our room had unfortunately had a pipe burst and there were no rooms available... BUT it only gets better from there. They told us they booked us a room on the suite level at The Hilton in the Financial District for the night until the pipe was fixed. So with in a few minutes we were in a cab paid for by the Omni taking us to the Hilton. They let us keep our car in the Omni parking lot and comped us the first night's rate, and let us park for free.  
After our first amazing night at the Hilton, we came back to the Omni prior to check in time. They promptly upgraded our room to a higher floor and got us in right away with no lack of friendliness in any way.
Later that night (tonight) we left to go to the bars, and we ran into the employee who had to inform us about the incident the night before. After coming back from the bars we found a wine, cheese, and fruit platter waiting for us with a hand written note expressing their apologies for the incident the night before. And now we are sitting here enjoying it!
As far as we're concerned, The Omni went above and beyond with customer service and friendliness. We will DEFINITELY be coming back.

Sam

17/02/13 | Link | Rating: 5.0
192. O C.
This is the second Omni Hotel I have stayed at in the last two years. I give them five-stars for their excellent service, decor and they are classy as all hell!

14/04/13 | Link | Rating: 5.0
193. Eric S.
Awesome hotel. Great rooms. Comfy beds!

Dare you to eat just one jelly bean by the side door:)

30/08/12 | Link | Rating: 5.0
194. Sasha K.
We really enjoyed our stay this past weekend at the Omni Hotel SF for a girls' weekend.  Concierge service was excellent, as was the front desk.  Check-in and check-out is a breeze if you join the Select Guest program before you arrive and you receive complimentary morning beverages delivered to your door.  We had a Premier room which had 2 double beds and a pull-out sofa bed.  The bathrooms were large enough for the 3 of us to get ready without feeling claustrophobic.  It would have been helpful to have a full length mirror somewhere in the room, though.  The room and bathroom were both very clean and the beds are very comfortable.

The cable car stops in front of the hotel and can take you up to Powell to get to Fisherman's Wharf or Union Square, or down to the Ferry Building.  Buy a day pass from the front desk.  

We will definitely stay at the Omni again.

02/05/12 | Link | Rating: 5.0
195. Lisa S.
Service was outstanding thanks to bellman Ramil. He was professional, helpful and gave service with a smile. Beds were amazingly comfortable.  Too much outside noise (sirens, trolleys, etc.), but this is downtown SF so it's to be expected. My $23 chocolate raspberry martini was weak.

03/02/14 | Link | Rating: 4.0
196. Scott L.
I work in the city, two blocks away.  Attended a three day conference at the Omni, thus am not evaluating the rooms.  However, the service provided by the employees (front doormen, concierge, waiters, bar tenders) was outstanding.  The front lobby is also nice and classy.  Recommend for conferences, meetings, etc.

The hotel is also centrally located, near Chinatown, Financial District, Union Square....within walking distance of BART.

03/05/12 | Link | Rating: 5.0
197. Kari S.
Came here with a few of my friends for a girl's weekend.  Was pleasantly surprised because not only was the room large enough for 4 girls, but the front desk staff was amazing!!  Andrew gave us a ton of suggestions for places to eat.  We also received a special birthday surprise of champagne and cake to our room for the birthday girl!  Everyone was so helpful and nice, I would definitely recommend staying here!!!

27/01/14 | Link | Rating: 5.0
198. Siv L.
Spent a night here, the service was nice, great spacious lobby. Room was clean, bed was comfortable. Overall, a positive experience -- would recommend.

25/06/12 | Link | Rating: 4.0
199. Linh N.
The Omni SF is a wonderful, classy hotel. It is located in the financial district, so it is quiet on the weekends but it is good if you don't like hearing noise outside. It's also fairly close to the Bart station, so it's in a convenient location.

The hotel is in great shape and upon checking into the hotel, I was notified that I was upgraded to a King Premier Room on a high floor with city views. As an Omni Select Member, my preferences were already set in my reservations and everything was fulfilled as requested.

The service was top-notch and the bathroom and bedroom were SUPER SUPER clean.

The great thing about this hotel is that they provide apples and iced tea at the lobby, and I love apples!! :)

23/03/12 | Link | Rating: 5.0
200. Elaine N.
We needed a quick weekend break to celebrate my child's spring break...not much time to plan! Grabbed a room at the Omni(never stayed there before)and wanted something close and new to us. Got a very good price somewhere on tripadvisor.

We had a King room which was upgraded to the 10th floor when we arrived. Great view of the buildings in the area including gargoyles,etc...love it! Very very quiet room and comfy bed. Service was very pleasant when we arrived. Gave our daughter a backpack full of crafts/treats and later brought cookies and milk to the room....unexpected and great!

Great experience...and tip from me to you....if you check in on Saturday they have tons of street spaces for pretty cheap and you can pay via your phone. At 6 no more meter is needed and Sunday is free parking!

15/04/12 | Link | Rating: 4.0
201. Marilyn Y.
Romancing the Season:  Part 1

The Omni San Francisco is the perfect setting for a Holiday weekend in the city.  The stately building, nestled in the financial district ,  is the essence of a city both past and present. A solid stone fortress on California Ave, it is old world charm with the added allure of a San Francisco icon, the cable cars passing by as they climb upward to Nob Hill.   It is a quiet hotel with absolutely impeccable service; luxurious, and a pleasant stroll to Union Square, North Beach, China Town and other sites within the city, Enjoy the hustle and bustle of Union Square and then leave the crowds behind as you return to calmness and  elegance at this hotel.

This was our first time staying here. When an online deal popped up we decided to make the Omni home base for a weekend of shopping and enjoying the season. I immediately noted out-of-the-ordinary service when we checked in. The gentleman who I thought was the doorman, gave us an envelope with the room key. It was not even necessary to go to the front desk. he also mentioned that the beverage of our choice would be brought to our room in the morning. I really liked hearing those words...a tray with freshly brewed  coffee brought to our room? at no charge? Hmnm. Apparently these things as well as the use of a town car, come with the free members club.

As we walked to the elevator we passed a table with Christmas cookies and an urn of hot cider. This tray would be refilled with a new selection of cookies every time I walked by. The hot cider and gingerbread men were a particularly nice pairing.

The rooms are very spacious an elegantly appointed. High ceilings, beautiful draperies made of fine silk fabrics and a comfortable chair with ottoman set this hotel apart from most 4 star rated lodgings. Just pure poshness and comfort.  For once, I didn't mind that the view was nothing special, the room was the view. This room compares well to a room at the Ritz Carlton in Half Moon Bay, except there is no ocean . No matter, there is a vibrant city to explore

The bed was dressed in Egyptian  fine linens that were so soft, it was hard to not luxuriate the day away.  So comfortable was this sea of  fine duvet and  linens, that the everyday occurrence of sleep felt luxurious too. Then to wake up in the morning and be served a lovely tray with coffee and tea service was unbeatable. Quiet, comfortable, dreamy; a morning with paper and coffee delivered in style .  

We did not try the restaurant but felt the bar, although having a cigar  club feeling ,was a bit stale and lifeless.  It is the service though that makes the Omni so special. The staff went above and beyond what I have seen at the Fairmont and the Ritz.  My hubby who travels a good amount said that the service here was the best he had experienced in a long time. That is stating something from someone who knows.  I am all to eager for a repeat stay. Wandering the city on foot and feeling cozy in a stately room with impeccable service, that is a recipe for an opulent moment of Zen. I only hope that this room rate returns because sometimes it is all too good to feel posh.

20/12/10 | Link | Rating: 5.0
202. Jenna T.
I have never been a guest of the Omni (maybe one day) but I've been here several times to provide makeup services to brides. Not only is this place architecturally beautiful, the staff is super friendly and helpful. All smiles with everyone who works here and never any attitude. And can I just say they have the best napkins (lobby bathroom) ever! They're like little towels!

Great location, beautiful place, spacious suites! Thumbs up.

03/09/12 | Link | Rating: 5.0
203. Andrea V.
My husband, my 18-month old, and I stayed at the Omni this last weekend for a quick getaway. I have stayed at some amazing hotels and in beautiful suites but I have never experienced customer service like at the Omni. They really have their stuff together.

Upon arrival at mid-day on Friday (in the crazy streets of the Financial District), there was plenty of space in front to park while transferring our car to the Valet. We were greeted warmly by a charming and friendly doorman who gave us quick instructions on how to check in and where to go. The helpful desk staff had us checked in within minutes, during which time we were offered an upgraded room, a mini fridge to hold any needs for our baby, a backpack full of treats and activities for the little one, a short menu to order complimentary breakfast beverages each day of our stay, waived fees for Wi-Fi in our room, a crib for the baby, maps of the city, and any additional needs such as extra pillows, towels, and blankets. Also, we were checking in three hours before 'check-in' time and it was not an issue!

The room was amazingly clean with high ceilings that made the room feel even bigger than it is, and it was a good size. The bathroom was large and very clean. Marble floor and counter tops and luxury soaps and other amenities. There was also a hand written note from the housekeeping staff welcoming us to the hotel.

After spending just a few minutes there, we left for a few hours to explore the city. Upon our return, the beds had been turned down and there was complimentary milk and cookies, two bottles of water, and another handwritten note from a staff member welcoming us to the hotel.

Each time we stepped outside the front doors, we were greeted by a doorman who asked if we needed directions, a map, or suggestions on places to go. At one point, we were outside waiting for our car with at least 15 other people who were waiting for taxis, coming, going, or just standing around and we still received personalized friendly service. Those staff members must love their jobs because they are all so friendly (or they get paid very well)!

it was a fantastic experience in customer service and I will definitely stay there again in the future. The room rate was incredibly reasonable at $215 per night which included valet for our car. That rate is almost unheard of in SF!

02/05/12 | Link | Rating: 5.0
204. Angela L.
OVERALL: *****
This is a fabulous hotel, the best service I have experienced, beautiful lobby and rooms, and I couldn't imagine why you would want to stay elsewhere. I have nothing but good things to say.

SERVICE: *****
EVERYONE from bellmen, to concierge, to cleaning staff is friendly, welcoming, polite, and make you feel appreciated for choosing their hotel. From the moment we walked in (a door opened for us by the door man) we were greeted by him, the bellman helping another couple with their luggage just inside, and then the concierge.

I had chosen the Sweet Rendezvous Romance Package ($222/ night) for my boyfriend's birthday getaway and was not disappointed! (Regular room rates are about $170/ night) When we arrived, while we were checking in, the concierge acted like my boyfriend had called ahead and arranged for them to give me a rose. (He hadn't as this was a surprise weekend for him), but it was sweet that they gave me a flower. Then they offered us a complimentary room upgrade from a deluxe room to a premiere room (basically a higher floor). After we dropped off our bags, we decided to take the short stroll down the union square and the ferry building (the hotel is not far 2-5 blocks from many great things to do in the City). On our way out, I told them we would be returning at 4, and if they could have the room ready (as per the package details) before we returned.

When we returned, there were two small bottles of Chandon rose on ice, two champagne flutes, and an assortment of chocolates waiting for us. It was a fun pre-dinner treat and a good surprise! For dinner we chose not to eat at Bob's in the hotel, but rather walk about 2-3 blocks down and eat at Barbacco (which was delish!). After a night on the town bar-hopping, we returned to our room to find the bed turned down, the robes laid out on the bed for us, and another beautiful rose. Absolutely perfect!

They let us have a late check out of 3pm which we requested when we checked in. But we left our room earlier and had them hold our bags in the lobby until we were ready to leave. They even gave us recommendations as to where to eat.

If you left the building, the doorman was ready and willing to hail you a cab, and always offered. Even when we left, and they brought our car around, they asked if we needed directions, and gave accurate, simple directions to get us on our way home. :)

They are also a dog-friendly hotel, where you can pay an extra fee and have your pet stay with you. :)

ROOM: *****
The room is a spacious 385 sq.ft. and was located on the 13th floor (thanks for the complimentary upgrade, Omni!) There was a king sized bed, seating space, desk, and a fairly large flat screen tv. The bathroom was large and well lit, and they were generous with the soaps, etc. The towels, robes, and bedding were all clean, and smelled like bleach, they way hotel linens should! The room and package were well worth the price, and very competitive when compared to other hotels in the area. I would definitely stay here again, and possibly splurge on another package for another special occasion (as they offer several different packages)!  

Although we did not use the fitness facilities while we stayed, we did go and check them out. It was a large room, full of everything you would need to exercise on the go.

Also, they have Fri/Sat night parking specials of only $26! WIN!

I would not hesitate to recommend to stay at this hotel, as everything about our stay was extraordinary!

THANK YOU OMNI FOR A FANTASTIC SF EXPERIENCE!

25/02/11 | Link | Rating: 5.0
205. Jessica M.
I loved everything about this hotel. The staff is warm and friendly and the rooms are beautiful. Valet parking is easy and the valet's themselves are helpful. This is what a Hotel should be.

02/08/13 | Link | Rating: 5.0
206. Candace L.
Great, affordable place to stay in San Fran. If you don't plan on spending much time in the room, which we never do - it's hard to bring myself to book a place like the Ritz, Taj, Madarin etc. The Omni will meet your needs. Awesome bell staff, valet is super quick, friendly front desk, clean rooms, decent loca. Milk and cookies delivered to kiddies at night - sensational kids Omni program. Free morning beverage delivery. You really can't go wrong here. I'd give them a try if you need a room in the city. Book online for the best deals.

23/04/12 | Link | Rating: 5.0
207. Bob S.
What a fantastic hotel!  The service starts as you approach the door and the doormen greet you.  The reception staff was the friendliest I've ever experienced.  We were traveling with our 2 1/2 year old daughter and the reception staff asked for the spelling of her name.  I thought that was a little odd, but later that evening a plate with two cookies, a glass of milk and her name written in chocolate sauce arrived at our room!  The room was impeccably clean, spacious and comfortable.  The bathrooms were immaculate and spacious as well.  Now please realize that this service comes with a price...our stay averaged about $400 a night.  But it was worth every penny and I will certainly return on our next trip to SF.

A note about parking... There are public lots nearby that will charge you "less" than the hotel's valet.  But they will recharge you every time you leave and return.  So if you're planning on parking your car and not getting it back until you leave, use those lots.  But if you will be driving around, going back and forth to the hotel, you're much better off using their valet service.  Plus you don't have to walk two blocks to get your car. (Valet service is about $55/day including taxes & fees).

26/05/12 | Link | Rating: 5.0
208. LaVon C.
I took my son, daugther-in-law and four grandchildren to the City for a weekend and stayed at the Omni. Wow. What a great impression and experience. The doorman, Darryl, started our weekend off perfectly with his warm greeting. He immediately got little backpacks for the kids and then promptly gave each adult a glass of champagne.The desk clerks were amazing as well. I felt like everytime we returned to the hotel everyone knew us. We ate at their steakhouse and they were incredibly family friendly. The wait staff, lobby staff -- everyone was just amazing. My kids kept commenting all weekend how wonderful the hotel was. They even had cookies and milk in our room each night. Just a fantastic experience and I would highly recommend it regardless if you are there with a family or a couple. They are also located right at China Town so we could walk just about anywhere. They gave us coupons for the City Tour Bus as well. And the rooms were very clean and had everything you would need!

15/04/14 | Link | Rating: 5.0
209. Matt M.
We ended up booking our hotel through Hotwire, so we didn't know where we'd end up. When we initially found out we were booked at Omni, we were kind of disappointed - mostly because we had such a great experience at the Hyatt @ Embarcadero that we were hoping we'd be booked there. After staying at the Omni, we're now hooked for life.

First, the location. It's in the Financial District, but centrally located to most everything. The cable car line runs right in front of the hotel and the BART (if you're coming from SFO) is just a few blocks down Montgomery. We arrived close to midnight, so luckily there was no line to check in. After traveling for many hours, we were completely exhausted and ready to crash in the room, and the clerk was very friendly and got us checked in quickly.

The room was plush, comfortable and very private, being located at the end of the hall. We were only on the fifth floor, but still had a nice street view of the Wells Fargo building across the street. About ten minutes after getting settled in the room, there was a knock at the door. The hotel had sent us a complimentary bottle of champagne and a glassful of truffles to help us celebrate our anniversary (it was our 11th).

Our entire stay at the Omni was a great experience. The rooms were quiet and cozy, but very well-appointed and comfortable. I've never had a more comfortable sleep on another hotel mattress - you're definitely in for a good sleep when you stay here.

A major tip: join their free loyalty rewards program. In doing so, you get free wifi access in your room for your entire stay, as well as a daily newspaper and your selection of drinks (such as coffee or oj) each morning. The turndown service was pleasant and unexpected - a nice welcome when you come back in from touring the city. There are a few other extras as well. Definitely the type of service we're not used to getting in hotels. Five stars all the way!

29/05/12 | Link | Rating: 5.0
210. Justin N.
Came back to SF recently and had to stay in style. Very nice spot, loved the location right downtown, just a quick skip to SOMA or cab ride to the Mission.

Fancy place, very classy. Personally I usually lean towards old historic hotels, even if they show a little wear and tear. But if I'm looking for up to date, high class style in the middle of SF, Omni fits perfectly.

Word.

25/02/11 | Link | Rating: 5.0
211. Tom C.
Have stayed at many Omni Hotels over the years and the Omni San Francisco is definitely the best of the bunch  This applies to the accomodations for sure but really, it's about the quality of the staff and their commitment to service excellence.  They truly get it!

Starting with the welcome email I get a few days before each trip asking me if there is anything I may need once I arrive to the warm welcome I get as the door to my taxi is opened.  My keys and Select Guest goodies are always waiting for me so, no need to even stop by the desk to check in.  It's already done!  The housekeeping staff even leaves hand written welcome notes in the room and a thank you note when you tip them for their hard work.

Other hotels, and particularly other Omni's, (are you listening Charlotte, St. Louis...?) would do well to visit this location and shadow the staff for a while.

08/08/11 | Link | Rating: 5.0
212. Krystal M.
Loved this hotel! Stayed on the 15th floor in a signature king room. Very quiet and comfortable. We had a bottle of wine, chocolate cake, strawberries and fresh ice and bottled water waiting for us when we arrived! The concierge Lex was the cherry on top of our stay. He was so friendly and knowledgable with a great sense of humor.

03/11/13 | Link | Rating: 5.0
213. Christina W.
our absolute favorite hotel in san francisco.

the service is stellar.
the concierge is always helpful and knowledgeable.
everyone employed at this hotel, from the door person to the cleaning crew, is accommodating and always courteous.

the location is perfect.
literally around the corner from chinatown (my town!!!) and a less than 5 minute walk to r&g for some salt & pepper crab.
yeah!!!

the rooms are larger than most and quite clean.
the beds are comfortable and the bathrooms are nice.

we've tried many other hotels in sf but we always come back to the omni.

04/06/12 | Link | Rating: 5.0
214. Phyllis M.
We recently enjoyed 5 nights at this beautiful hotel. What a treat! We asked for a room on an upper floor which was helpful with the city noise. The room was clean and the bed cozy!
Parking is expensive, but we were able to come and go without a problem. The valet staff was very helpful with directions and traffic tips.
Customer service is the best! Lex, the Concierge, was very helpful with our plans for a day trip down the coast. We  were able to see things we would have never found without his help!
You can't beat the location of this hotel. Easy to get wherever you want to go!

05/02/13 | Link | Rating: 5.0
215. Meg W.
Five stars because I didn't have to pay for my room. (4 if I had to).
The front desk was extremely friendly and helpful.
The rooms were very very nice, with extremely comphy beds, and the best bathtub EVER.
The location of this hotel is just supreme! Walking distance to too many places to name. It's also along one of the cable car lines, so you can hop on and Tanner family it up and down California street Full House intro style!
If you sign up for Omni's free something or other member club thingie online you get complimentary coffee or tea delivered to your door every morning.
My only complaint was the grumpy bartender on the last day we were there. She need some prozac asap. The end!

28/08/12 | Link | Rating: 5.0
216. Phuoc L.
I Love Love Love love love love loooooveeee this hotel!!

Upon check in, my expectations were pretty high since my co-workers were raving about this place. From check-in, the workers there really do make you feel special. Someone held the door open for me every time I entered or left the hotel, the front desk were very cheerful and extremely welcoming, and all the hotel staff (maids, etc.) were quick and responsive, as well as super friendly.

The room itself was very cozy! I had a king size bed and it was amazingly comfortable, the 2nd most comfortable bed I've been on ever! (1st is at the Encore Hotel in Vegas), but it was a giant cloud but just the right amount of firmness. I slept like a baby and woke up refreshed EVERY morning! In the morning, we received complimentary drinks (coffee, tea, juices, soda) delivered to our room at a time that we requested. The bathroom was spacious and very bright and I absolutely loved the bouncy carpet, it was a wonder to walk around on.

For $200+ a nite, it's decently priced in the Financial District of SF but the rooms, staff, and just overall ambiance of the hotel makes this hotel my favorite one in the Financial District. I even tried to book for the weeks after my stay.. but it was pretty much fully booked, which is an attestation to the popularity of this hotel.

I will definitely stay here again when I can!

04/06/12 | Link | Rating: 5.0
217. Victoria A.
Possibly one of the best experiences I've ever had at a hotel.

Valet:  They are very polite.  There were about 3 guys helping us (8 passengers in a mini-van).  They quickly got our things together, without throwing things around.
Check-In: Staff was very pleasant and sincere.  The manager working came by and asked us if we were from Hawaii because of our "accent".  Rooms were ready about 1 hr. early. (Lucky for us, we had a wedding to prepare for).

Room: Definitely 5-Star status, but very welcoming at the same time.

Although we didn't get to enjoy the hotel very much, because of our chaotic schedule, I would definitely come back to this hotel when I visit San Francisco again.

13/09/12 | Link | Rating: 5.0
218. Shanshan H.
They have one of the best customer service in the world. They always have smiles on their faces, are there to help you whenever you need help, and they can always give you multiple options on visiting famous attractions and different routes that can save time and money.

Hotel room is immaculate, elegant, and modern. Everything seems brand new. Love their fitness room also!

They serve free chocolates, fresh fruits, and hot apple cider in the hall. The hotel is located at the center of the city. Basically you can walk to ChinaTown or the Fisherman's Wharf within 15 minutes. Will definitely come back next time when I visit SF.

15/12/12 | Link | Rating: 5.0
219. Erica J.
I stayed at this hotel when celebrating my birthday with 3 friends a while ago. We got a room with 2 beds and all had ample space to layout outfits, dance around, etc. We had a lower floor and had no complaints of noise from outside or from our neighbors (also there were no complaints about us....since we were probably the loud ones).

At around 7:30pm I decided I was starving and didn't want to go to the restaurant in the hotel. No one else was hungry so I went to the lobby along. I came across the doorman, who was so sweet and helpful. I explained that I was looking for a decent place to eat that wouldn't break my pockets. I expected him to point me in the direction of a few places and send me on my way. What he did was defiantly above and beyond what I expected. After I mentioned I was a little hesitant about walking alone in the dark (it was like a no mans land, maybe because it was the weekend in the financial district) He actually called someone to cover his post and he walked with me! We went about 2 blocks to a little alley with a strip of restaurants, stayed with me while I waited for my food. By far the best service I have EVER received at a hotel.

It's not really close to clubs or anything, which is where I was planning on going but the front desk called a car for us and we got to our destination on Broadway in about 5 minutes. We asked the driver to pick us up around 2am and when we exited the club he was coming up the street. Amazing!

Overall, this stay was great and the service that we received here defiantly makes it worth the price. I would recommend this hotel to any of my friends without hesitation.

27/02/13 | Link | Rating: 5.0
220. Lisa S.
This was a wonderful hotel. The staff at the front of the hotel was AMAZING. The room was great and updated. Sure I had to manually turn the lights on but I am not nit picky like the yelper below. We joined the hotel premier club which was great because then we were eligible for free wifi. We were able to get a late check out no problem. The restaurant had a great breakfast. If you are traveling with kids the hotel is kind enough to send up cookies and milk every night, and our kids are 16 and 17. The only issue we had was with check out. The man behind the counter was extremely rude. He saw us standing to the side of the counter with all our luggage and finished the phone call he was on. Then he took another call meanwhile another couple standing behind us got impatient and interrupted his call and he helped THEM FIRST. I brought it to his attention and he dismissed me. Then suggested I wait for a bell man. I asked him why he was able to take the other couple and he said he wasn't a bell man. And that he remembered that I called down earlier to see if they could hold my bags and he said "this is why I asked if you needed a bell man."  After I lost my cool he followed up with "your right and I'm wrong" In a  very facetious tone. Other than this horrible person we had a fabulous stay.

19/08/14 | Link | Rating: 4.0
221. Brian G.
Everything about this hotel is excellent.  The rooms are nicely appointed, clean and silent.    
The staff are all helpful and friendly, valet is quick and efficient.  The bar and restaurant are perfect.  Also, the location is great!  We've stayed in several of the best hotels in San Francisco but have made this our go-to hotel for all our business and vacation visits  to SF every 4 months or so.  Join their rewards program and get free wifi and other perks.

29/10/13 | Link | Rating: 5.0
222. Jeanette D.
In a city full of hotels what truly makes one stand out I think is the service. The Omni definitely gets 5 stars here. From housekeeping to the doormen to the front desk agents, everyone here makes you feel welcome and like a valued customer.  I get the feeling you could ask for almost anything and the staff here will go above and beyond to make sure you want to come back and stay here again.

The first morning of this trip I was unfortunately woken by a loud and persistent jackhammer due to construction across the street. I admit that I was probably grouchy because of it, but the way the hotel staff quickly and graciously remedied the problem by moving us to a different room. I also got a follow up email apology from the front desk manager for this noise dampening our stay, and received a letter from the operations manager with ear plugs as well.  I didn't hear the noise again but I really appreciated that the hotel management, while not at fault, really made me feel that they cared and tried to make my stay as comfortable as possible.

While I focused this review on service, let it be known the rooms are nicely furnished, clean, and there is free wi fi, drinks and fruits in the lobby for their guests.

5 stars...all the way.

29/08/11 | Link | Rating: 5.0
223. Angela G.
Had a fabulous stay at the Omni and I have to say that it was the staff that made it such a pleasurable experience.  Aimee at the check-in desk made us feel like welcomed guests and rolled out the red carpet for us the moment we arrived.  The more time we spent there, we realized that the staff as a whole went out of their way to do the same for all of the guests.  So so very nice, particularly in that we were celebrating our anniversary and they went out of their way to make the visit special.

The location is fabulous - super close to transportation (both cable car and bus) to all of the landmarks nearby, but far enough away that you can get a good night's rest.  Some people complained of street car noise, but I slept like a baby.  Maybe the New Yorker in me won't die, but I was fine with the sounds of the city outside.  The bell staff is prompt and courteous, and were quick to hail us a cab if needed, and welcome us back every time we returned.  They had iced tea and fresh fruit in the lobby for guests (What up, delicious plum!) and the rooms, though not the biggest, were spacious enough and well-appointed.

We had a great deal from Expedia and chose this place over a few lesser priced hotels because of the high ratings on Trip Advisor.  I would definitely go out of my way to stay here again next time I return to San Francisco, deal or no.

26/08/12 | Link | Rating: 4.0
224. Nobody M.
I typically stick with Airbnb and botique hotels, so the Omni was a bit of a change.  The room was a bit dark due to the prison-sized windows, but I guess in an earthquake (and suicide) prone city, the extra structural reinforcement eases the mind, if not the eyes.

Breakfast was delicious!  Corned beef hash and eggs were cooked perfectly and brought up faster than you could shake a spatula.  Staff was exceptional, location was perfect....don't really have much to complain about.  If you can afford it, you'll love it.

11/09/12 | Link | Rating: 4.0
225. K S.
What does everyone see in this hotel? I just....don't get it.

Stayed here last Wednesday for a quick one-night SF getaway. The deal-breaker for this hotel has to be the NOISE. A large % of their rooms either face California St. or  Kearny St. just around the corner, exposed to the din of that beloved SF institution, the cable car. If you're on a lower floor directly facing California, the God-awful screeeeech of the uphill cars WILL keep you up until 1am and wake you up at 6 (if the street noise doesn't get you earlier...maybe this so-called 4 1/2-star hotel should look into triple-pane windows). Even with earplugs, I felt like I was sleeping on a really nice bed in the middle of a NYC subway station.

Be warned, their staff might stick you in these rooms without so much of a warning because apparently some of their guests like this horrendous noise (masochists? insomniacs? descendants of Andrew Clay Hallidie, founder of SF's cable car system?)

I'd put up with this for a great hotel, or one that costs under $200/night. The Omni is neither. It's OK, but...TripAdvisor's #3 hotel in SF? Really?? They did the best they could to refurb an old building, but...lipstick on a pig, y'all. It's still old and dated and its rooms/lobby/facilities lack the wow factor of the Palace, the Nikko, the Hotel Vitale, the 3rd st. Westin, and other hotels in its "one step below the Ritz Carlton" peer group.

Most of their good reviews are about service (which, to be fair, was damn good). But many of the other top hotels in SF offer almost-as-good service, more modern rooms, no cable-car wake-up call, and in many cases, are located in the more-lively Union Square or Embarcadero areas which aren't deserted like the Financial District after dark.

If you're visiting SF and looking to splurge, do yourself a favor for God's sake and avoid the Omni.

18/08/12 | Link | Rating: 2.0
226. Michael P.
I thoroughly enjoyed my stay at the Omni in San Francisco. To briefly summarize my stay: it was welcoming, the staff were friendly, and I had all the available amenities and services provided to me. If what I was looking for was not available, house keeping was only a phone call away.

The Omni is located in downtown San Francisco. Conveniently located within walking distance is the Fisherman's Wharf, Chinatown and Union Square (the shopping district). My room was clean, well-lit, and the bathroom was gorgeous.

Other available services is a business centre at the lobby which has internet access and a print centre. On another floor is a fully-functional gym.

Great value, great service. I'd recommend the Omni to all visitors of San Francisco.

15/09/12 | Link | Rating: 4.0
227. Christine L.
Stayed here for a night. Docked a star because it cost $20 for one night of valet parking.

Upon arrival, we were very quickly checked in. The lobby has a very majestic and old school grandeur feel about it. There's a small table you pass by on the way to the elevator with complimentary tea (non sweetened) and apples that you can pick up. Cute.

The room - was well furnished. I think I'm a bit spoiled by my recent trip to vegas, so I wasn't overly impressed with the room amenities, but everything was provided for including mouthwash, thread and needle for alterations, 2 plush bathrobes that you can purchase in room or online, and the other standard amenities included in a hotel. The only thing I would say is that the tv reception was a bit iffy, and the view is a standard manhattan view (you look into other rooms of neighbouring buildings).

The location is very convenient. When i woke up, I literally walked 2 blocks over and hit Chinatown where I could enjoy pastries. There are McDs around the area for you to grab a quick bite if need be, and starbucks and local coffee shops around the area. It's also right smack in the middle of the financial district, and very close to Union Square and other happening things in SF.

The staff is great as well, very courteous and friendly. They really make you feel friendly.

Good hotel.

02/10/11 | Link | Rating: 4.0
228. A R.
Apart from the great location, the biggest asset of this hotel is its staff. Nick Hafer at the front desk is a great customer service lead for them. I was traveling with a baby, and my room preferences were attended to with great care from the front desk team. Maggie at front desk even switched our room just so my son could enjoy watching the cable cars in front of the hotel. At check in they gave my son a goodie bag, which cheered him up immediately. The staff were all thoughtful, cheerful and polite. At night when we were heading out for a stroll the bellman was kind enough to advice us not to stray into the shady parts of town. The express check in and check out was fab. This location also offers a hotel car for a charge to and from the airport, which is great plus. $55 first come first serve, or $70 book it ahead for a guaranteed time.

16/10/13 | Link | Rating: 4.0
229. James R.
We are planning our wedding at the Omni in San Francisco. This is a beautiful hotel in the heart of San Francisco. We are so excited to be planning our wedding at such a beautiful hotel. The staff has been amazing thus far. The service here is exceptionally great!

16/06/14 | Link | Rating: 5.0
230. Bora K.
just had the biggest event of our lives here and it was fantastic!  We stayed as guests and also had a huge party here.  The rooms are very nice with views of the financial district (you can also get bay views if you're lucky).  They also have newly renovated rooms but I think those are on the upper floors?

They do need more help at the front desk and with bellhop service (maybe just on the weekends) as it was a bit busy.  Staff was pretty friendly and courteous.  Our catering manager Kelly was the super awesome!!!  Valet guys and door man Daryl were sooooo good!  they helped us get pictures on trolley's as they passed by and were amazing with our cars.

Overall we had an amazing experience and would definitely recommend this place for weddings, parties, events, overnight stays and what else you would need a hotel for.  It is conveniently located near union square, china town, the wharf and not to far from just about everything.

Truly an upscale hotel!  the lobby is absolutely breathe taking!

25/09/12 | Link | Rating: 5.0
231. Markus M.
Omni is a very nice centrally located hotel. I had a very pleasant one night stay. The service was good checking in. I order breakfast which arrived on time and warm. They accomodate me getting hot chocolate instead of coffee which was good. Breakfast was nice but nothing special. The selection was a little limited.

The bell man helped get the town car organized.

The look and feel is a little old school but nice. Room was clean. I stayed on the 16th floor. No real view but nice and quiet.

24/03/13 | Link | Rating: 4.0
232. Susie C.
4.5 stars?  The hotel is obviously writing their own reviews.

I go to a new hotel almost every weekend so I've seen the good and the bad.  I'm basically a high end prostitute. HA HA just kidding. I do hair and makeup for weddings so I frequently go to my client's hotels where they stay the night before and get them the morning of their big day! yaH! I love weddings ;)

Anyways, back to why this hotel fell short of my expectations.

First off, parking is very expensive. That's fine. It's standard, I think ti was $15 for the first two hours then $10 for the following hours with a max of $40-50 for the day. Anyways, valet wasn't that great. Took awhile for someone to come out and greet me. They didn't offer to help carry my stuff out and no, they were really not busy at all.

Second, my bride had confirmed a week prior to make sure that they would have a suite available for their wedding day.  The hotel ensured that there would be. Morning of, there is no suite and my bride has NO room to get ready at. She has to use her brother in law's hotel room and then we were told we would be placed into a suite when available. At this point I am pretty annoyed because this backs up my schedule and my bride is pissed and annoyed, stressed and totally waiting to punch the lame guy at the front desk who was not empathetic to the situation and was in fact very snotty to my bride on her WEDDING DAY.  He obviously saw her carrying her wedding dress and he should have tried to ease the situation after they guaranteed her a room that wasn't available.  

Customer service is key and the staff should have been mindful of my brides situation and their screw up.  Instead they were haughty and just a complete d-bag (even my bride used that word, lol :))  Be mindful and remember that hotels are in the hospitality industry and your customers expect nothing but the best especially if they are paying for it.

Anyways, my bride requested early checkin for 10am and we didn't get out suite until 1pm.  When we got there, it was definitely a lot better than the first room we used, but the hotel should have accommodate her with some food or free upgrade or something for the three hour delay.  What if my bride didn't have any other room to go to? What was she suppose to do?  Should she just have sat in the lobby to get ready? Seriously?  

But yeah, one of the outlets also didn't work in the new suite.  Okay, seriously?  

Anyways, the wedding went smoothly, my bride was gorgeous. I got out of the hotel fine and my bride was ready on time (with me rushing due to all the delays).

The room was nice, but it wasn't so fabulous where it's worth the dough, plus service was shit.

Got my car at valet again. I'm obviously holding tip money and have some bags.  The boy didn't offer to put it in my trunk.. UGH. okay.

I'm not an asshole or a princess, but when Im paying like $40-50 for parking I expect better service or at least help especially if you expect tip.  Shit, I've had other valets offer me bottled water and coffee as I wait. -_-;;;

Anyways, Omni Hotel, I hope that none of my brides get ready here anymore because the last thing I need is an overwhelmed and stress out client with your terrible customer service. If I do come back, I hope you've read my review and learn to treat my clients with better service,

20/08/12 | Link | Rating: 1.0
233. David R.
A tired old hotel that didn't live up to the good reviews on Yelp. The room was small and filled with furniture. There was 1950s wallpaper and only one small closet in what they called a "premier" suite. We were booked for 3 night based in the Yelp reviews but we checked out after one.

10/06/14 | Link | Rating: 1.0
234. Foodrunner F.
Stayed here for New Year's Eve in San Fran!  Amazing hotel with great value.  The room was very big and very nice.  The bathroom was small but really nice with high ceilings.  The staff was very friendly and extremely helpful.  We asked questions for restaurants and transportation and the staff have us excellent info.  I needed some food to go in a hurry and the hostess got me some bagels in less than 5 minutes and the bagels were toasted with cream cheese and jelly in the bag.  The hotel is in a great location close to Union square and the ferry building!! The price for the room was significantly less than other hotels in the area that were not even as nice as the Omni!!  Highly suggest staying here if you are in San Francisco.

03/01/14 | Link | Rating: 5.0
235. Brian F.
We stayed there for two nights during the middle of September. I have never stayed in a hotel that had a such great staff. For example, when I was making the reservation, I sent them an email asking them for directions. I received a prompt reply and also some information on the local attractions. You could take this staff and put them in a cheap hotel next to the interstate and they would still make it a 5 star hotel.

There was one customer service issue that stood out. The staff reacted perfectly and was credit to the management of the hotel and chain.

We checked out on a Monday morning and left our bags there. That day, the Occupy protesters were nearby at the Bank of America building. When we came back at about 3 that afternoon, a large group of protesters were marching in front of the building. There were also a lot of police there too. The management of the hotel was out there, making sure that guests were not given grief by the protestors and also making sure that the guests could get into the hotel. This goes far beyond what was expected.

The hotel itself is an older hotel, but it has a lot of charm and class.

The hotel is pricey, however if you stay on either a Friday, Saturday, or Sunday night and have a AAA card, you can get a great deal. For our two weekend nights it was about $260 per night.

The hotel is in the Financial District and there can be issues finding open stores and restaurants during the weekend. But you just have to know where to look. If you go a block south of the hotel, you will find a street called Belden Lane. There is a very good selection of restaurants in this alley. Additionally you can walk west several blocks and you will be in Chinatown.

One other tip about this hotel. Please make sure that you join their loyalty program. This gives you free wifi in your room and also gives you your choice of free beverages to be delivered to your room in the morning.

This is the second Omni that we have stayed in and we are looking forward to staying at other hotels in the chain.

18/10/12 | Link | Rating: 5.0
236. David R.
It is always a challenge traveling with two young kids in tow especially looking for accommodations of the luxury kind. While spending 5 days and 4 nights on business I decided to take the family to San Francisco with me.  Finding a kid/family friendly hotel is ALWAYS a challenge but location is even more important.

It's rare that a Hotel with such rave reviews actually meets expectations and in this case EXCEEDS them.  I cannot say enough about the level of service this luxury hotel in the heart of the Financial District/Union Square provides.  From the valet to the doormen to the front desk and the house keeping, there is nothing but smiles upon arrival and the duration of your stay.  They all remember you by name and greet you warmly.  House Keeping actually wrote notes to us everyday thanking us for our generosity and asking if we needed anything specific.  They are impeccable with providing directions, transportation, and answering questions while providing highlighted maps and suggestions.

The hotel is well kept and very clean with complimentary wifi in the lobby as well as apples and apple cider.  The rooms are comfortable and provide enough space as expected.  If you join the Omni Loyalty Club (Free of Charge) you will receive a newspaper, bottle water, a beverage service in the morning, free Wifi in room, shoe shine, clothes pressed all free of charge.  The valet over night parking goes down from $60 to $48 as well.

The location of this hotel is literally 2 blocks (2 min) from Chinatown, 15min walk to the Ferry Plaza, 15 min walk to the Market Street Hub where you catch all the buses, and has a cable car drop off and pick up right in front of the hotel.  It was an ideal location that wasn't noisy or congested.  We stayed during 3 days prior and through Thanksgiving during the busy season as well.

Now to the perks, the kids received a backpack full of goodies upon arrival called the Omni Kids Club with a coloring book, crayons, refillable water container, and some toys.  They get milk and cookies EVERY night delivered to the room and had their stuffed animals arranged and tucked into their beds.  My wife wanted a higher level room (even though we were on level 13 of 17) which could not be met.  The front desk was so sorry they sent her Ghirardelli chocolates and chocolate covered pretzels,  two $30 in-room dining, and a card apologizing signed by the front desk and manager.  Wow!

All and all a wonderful experience with nothing but praise.  In S.F. there are taxes for Hotels, City, Tourism, and Parking tax on top of Over-Night Parking (Valet).  These add up to an additional $30 a night plus $48 for parking (if you drive) but is everywhere throughout the city.  The Omni ran a special for 3+ nights so I received 25% off and upgraded accommodations...Total damage about $1k for 5 days 4 nights.  Complete 5 Star Experience for Service, Location, and Cleanliness.  Definitely will stay here again with or without kids, should be on your short list of places to stay.

22/11/12 | Link | Rating: 5.0
237. Chi S.
A five-star hotel that allows us to bring our 35 lbs Aussie with an extra charge of $50 a night. We only stayed for one night and it was worth it!
For dog lovers, this is the place for you. There is a park within 5 minutes walk where your pooch can have his patch of grass, rare in the city, just remember to bring your little plastic bags for his/her refuse.
Only one thing, the doorman rushed to help my husband with his bag but left me with mine! Bad door man!

18/06/13 | Link | Rating: 4.0
238. Gigi V.
I am writing this for all those other parents out there who choose to travel with their kiddies (as I do). This hotel is the BEST! I had no idea that it was going to be so family-friendly and I was pleasantly surprised by the amenities for their young guests. I was at the hotel the second weekend in December and the lobby was beautifully decked out for the holidays, complete with a tray of gingerbread cookies and hot apple cider. When we arrived at our room there were two "Camp Omni" knapsacks waiting, one for each kid, containing an activity kit. Let me tell you, anything that will occupy little boys for more than 5 minutes gets a big fat thumbs up from me!

Also in the lobby was a special mailbox that delivers only to the North Pole! They even provided crayons and cute color-in stationary that kids could write their letters to Santa on. My older son happily obliged and we dropped the letter in the mailbox. Lo and behold, less than a week later, he received a handwritten response from the jolly old man himself!! What an amazing treat for a kid at Christmastime!

And one more thing to add to this love fest - every night with turndown service, the housekeeper would leave a plate of chocolate chip cookies and milk for the tykes...score again!

After this visit to the Omni I think I will be hard-pressed to stay anywhere else in the city, and will be willing to pay the extra $$ for their service and special touches like these. Oh and if you're an adult without kids but for some reason has read this far, I can also tell you that hotel rooms at the Omni are much bigger than most others I've stayed in in SF (including Parc 55, Sir Francis Drake, Hilton, the Cliff Hotel, Handlery Hotel).

Thank you Omni hotel for continuing the magic of Christmas for my little guys and for making traveling with kids so enjoyable!

20/12/12 | Link | Rating: 4.0
239. Vanessa R.
I honestly have nothing bad to say about the Omni Hotel. We were getting married at San Francisco city hall and chose to stay at the Omni hotel with our family that was visiting from out of state. From the moment you walk in and you see the chandeliers you feel like you are staying somewhere nice. The staff was amazing and so helpful, every time we walked in/out of the lobby someone was greeting us and asking how they could help. There's a small park a couple blocks away which was nice because we had our two small dogs with us. Also, it was my aunt's birthday and they brought her a birthday snack (creme brûlée!) with milk and cookies for her daughters- it was amazing and tasted delicious. We ordered room service which was prompt and the food tasted fine (we ordered cesar salads/chicken strips- nothing fancy). I also was gifted a massage from my mother for my wedding, which was lovely. The masseuse comes to your room which is convenient. I had an amazing three days at the omni and so did my family. I would stay here again and would recommend it to anyone.

30/12/14 | Link | Rating: 5.0
240. Hillary M.
This review is long overdue...

Despite my review of their sister property in Washington, D.C. this hotel is 5 Star! My fiance and I stayed here when we got engaged in San Francisco last August. My fiance had been in touch with the hotel's amazing concierge (an older gentlemen... I feel bad I don't remember his name) for a month or two leading up to the trip. Everything was amazing and my fiance mentioned he couldn't have pulled the proposal off without them.

The arrival process was phenomenal and we were upgraded to a suite. When we got to our room champagne and strawberries arrived. At one point in the trip I got a terrible pinched nerve in my back and the concierge helped my fiance surprise me with an in-room massage. Fiance needs to organize cable car transportation to the proposal restaurant  - don't worry the concierge was there to help! Fiance needs recommendations on what restaurant to propose to me at - the concierge is there to help!

It was a truly amazing experience and this hotel will always hold a special place in our hearts!

13/03/13 | Link | Rating: 5.0
241. Irina Sarah C.
Loved the stay at this hotel! Excellent service, friendly staff, comfortable beds and well sized rooms!

07/01/14 | Link | Rating: 5.0
242. TeeBee K.
LOVE this hotel.
I stayed here for a while when I was apt hunting in SF. Omni staff was VERY attentive. During a rainy check-in they asked if I'd be going out later and offered me an Omni umbrella. I even brought my kitty and they brought him a cat pillow and some bottled water for his dish at turn down.
The Cali suite has amazing views of the city.

30/04/13 | Link | Rating: 4.0
243. Wendy H.
I booked a reception here for work.  The staff is just great with meeting your needs.  I worked with Kelly & Ryan at catering in the planning process.  The space is beautiful.  Very old time San Francisco.  Ballroom was nice a spacious.  People raved about the food too.

If you have a wedding or event, definitely consider the Omni.  This is a really classy venue.

23/05/12 | Link | Rating: 5.0
244. Mary G.
Toooo noisy and loud near the street. Rooms are clean and tidey. However, it was hard to sleep with all the noise. I liked how it was in walking distance to nearby places and that was the only highlight of the hotel. Informed staff of location of room and that it was extremely noisy and hard to sleep they were not very friendly about it, especially paying that much for my stay and parking fees!! Will look elsewhere to book on my next visit to SanFran!

18/01/14 | Link | Rating: 3.0
245. Tracie F.
We really had a nice stay here! I would definitely come back. The ONLY reason I would rate 4.5 stars is because the decor is not exactly what I would choose but since that is relative I am giving them the full 5! Yay Omni!

We got a great rate and decided to take advantage of it since other yelpers seemed to think this place is the cat's meow. I would have to agree. Upon arriving the bellmen open your door, assist you with your bags and provide the genuinely pleasant service you would expect at a 5 star hotel. The staff at the front were friendly and attentive and we were checked in within seconds. I absolutely loved the warm cider that was served as we zipped through this process!

The room was impeccably clean and well maintained. It was well appointed with plush carpet, fabulously comfortable beds and modern amenities. The bathroom was spacious however, it is a "one at a time" set up. I liked the sliding door! The housekeeper left a note introducing herself which I thought was a nice touch. She took great care to make sure that room was maintained and she left extra toiletries when requested. Just little things like that can really add to your stay!

It was raining while we were there and I thought it was a nice touch that the hotel gave you an umbrella as you left so that you would not feel the cold San Francisco rain on your head. They kept the entry way very dry too which was also nice.

Overall, we had a delightful stay here and would definitely stay here again when returning to the city!

12/01/12 | Link | Rating: 5.0
246. Shawn W.
Stayed 4 nights at this hotel with my partner (August anniversary:-)) FANTASTIC EXPERIENCE.
Situated in financial district (but literally blocks from the Embarcadero area/Ferry Building as well as Nob Hill, Union Square and China Town. )

Join the LOYALTY program (free and you get some nice perks such as coffee delivered to your room in the morning). Stayed on the 13th floor (premium rooms)-traditional layout of a typical 400 square foot hotel room, but there are nice details in the room that  make this stand out from the usual hotel chains.
Workout room was pretty good located on the 3rd floor. Had breakfast at the hotel onsite (Bob's steakhouse)-very good breakfast with attentive staff.
Free starbucks coffee available in the morning across the restaurant-not the strongest coffee but it does the trick:-)

Turndown service was excellent. Housekeeping was extremely attentive and professional! We had a couple of days where we had to have housekeeping come at a sort of off hour, but they accommodated our needs. Gosh- I think the support crew is probably the best I've experienced. Housekeeping always left little notes thanking us for the generous tip. Cute touch.

Special thanks to DEBORA TJANDRA (Loyalty Ambassador). From the welcoming email sent to us a couple of days before to the champagne and strawberries (with chocolate, caramel dipping sauces plus chopped nuts and white chocolate bits) sent to our room with a handwritten note acknowledging our anniversary was such a great way to start our vacation. It really put a smile on my face as well as my partner's (especially since our flight was delayed). Instantly a mood changer!
Special thanks to SHAUNA at the front desk. She is the ultimate definition of an excellent hotel clerk-friendly, helpful, energetic and a sense of humor. Thanks to both Debora and Shauna for making our experience at the Omni so wonderful.

Oh- WiFi is 14.95 a night (typical charge- paid that at the St. Francis last year), but join the LOYALTY program and it is free every night! Look for those specials- we got a 25% summer savings deal for our 4 night stay (15% off for general public).

Highly recommend this hotel!

07/08/13 | Link | Rating: 5.0
247. Gabriela V.
Very nice hotel. Comfortable beds and great location. I ding them for not having free wi-fi for their guests which I think should come included. Parking for guests is also extra $$ (btw).

23/12/13 | Link | Rating: 4.0
248. Maia S.
I rarely call to make reservations but I dialed in because I wanted two connecting rooms (for a night out with my girlfriends). I was immediately connected to Eric, who was exceptionally polite. He assured me he would do his best to get us the connecting rooms, which we did end up staying in.

My friends and I arrived on a busy weekend in November. The weekend valet parking was cheap (around $30) which was a plus. The lobby, which is classically designed and opulent, was crowded. I knew service would be slower, but I was disappointed we had to find our own luggage cart to carry the luggage of four people and haul it to the elevators before a bellhop assisted us.

The rooms were clean and adorned with elegant furniture. We didn't get a particularly great view, but we were high up enough we couldn't hear any ground level noise. We received some very welcoming handwritten notes from housekeeping, and complimentary beverage vouchers in the morning. Little touches like that do not go unnoticed. I would stay again.

16/02/13 | Link | Rating: 4.0
249. Gordon L.
I stayed a couple nights ago and really enjoyed it.  The location is super convenient, the hotel itself is gorgeous, and our room was very nice too!  The staff, from the valet to the doorman to the front desk were extremely polite and helpful.  But there were some minor issues worth noting:

* They charge for wireless Internet access unless you sign up for their (free) loyalty program.  I didn't have time for that, so I had to use my cell phone instead.
* They would not allow me to checkout an hour late (1pm rather than 12).  I asked upon checkin and the morning of checkout, but the answer was no both times.  So I really had to rush back to the hotel after my event.
* The room rates were a bit spendy (we paid $303 including taxes) and parking is generally about $60/nt including taxes, though "only" $37 on Sundays.

Still, we had a great stay and I'd return there again.

21/05/13 | Link | Rating: 5.0
250. Food M.
I got married at city hall and had my reception at Omni and everything was PERFECT.
The catering manager, Laura, assisted me every step of the way.  They were able to customize the perfect menu for me and really made my vision come to life.  The food was beyond amazing!
The front desk, doormen, and entire staff were very pleasant and helped make our wedding day perfect.
We stayed in the suite and the room size, cleanliness, and view was very memorable and such a positive experience.

Thank you Omni for making our stay and wedding perfect!

22/02/14 | Link | Rating: 5.0
251. Edward M.
I planned a couple of days in San Francisco for my girlfriend to celebrate our 2 years.  We stayed here for the weekend.   With Omni being in a centralized location of the City, it makes a great jump point for many planned or unplanned city adventures.  

Many times a hotel can make or break a trip and greatly affect your mood.  At this hotel everybody from the valet, front desk, and room service was exemplarily.  The hospitable atmosphere they provided complimented our romantic weekend in San Francisco.

David Torquiano at the front desk is what really made me give this hotel a 5 star rating.  When I called ahead to make the reservations, I spoke at length with David about the local attractions, activities, and restaurants.  Based off his suggestions my girlfriend and I had one of our most memorable weekends.  

I won't bore you with details, but I will giveaway his highlighted recommendation.  If you're in town (and if the weather luck outs) go on a sunset sail on the bay.  There are multiple services you can use, but we went with Adventure Cat.  

So, if you're willing to spend a decent dollar at a nice hotel with 5 star hospitality check on in. Ask for David T.

02/06/13 | Link | Rating: 5.0
252. Kimber L.
We stayed here with our kids during the Christmas holiday and enjoyed it tremendously. We will only stay here at this hotel the next time we're back.

Highlights:
- Milk and cookies for the kids every night
- Immaculately clean rooms (housekeeping is amazing)
- Super nice and customer oriented service
- Delicious, free goodies in the lobby such as warm cider, fruit, cookies
- Exceptionally friendly door men
- Terrific location, a couple blocks to Chinatown and cable cars run along California St in front of the hotel.

25/08/13 | Link | Rating: 5.0
253. Jodi G.
I stayed here for leisure.  I really liked the location of this Omni as well as the decor.  They have beautiful chandeliers and fresh flower arrangements.  The room was nice and the bed was very comfortable.  I walked around quite a bit and took a cab other times.  The staff is very accommodating - from desk to valet.  The attached Bob's Steak & Chop House is conveniently located in the hotel & is very delicious.  I had steak PLUS the most ginormous lobster tail ever!  It was $70 - yowza!

29/04/13 | Link | Rating: 4.0
254. Tram N.
Probably my favorite hotel hands down!

I stayed here one night for my company's Christmas party and the decor in the hotel were sooooooo gorgeous!! And you can't forget about the huge Christmas tree in the lobby. Everything was really luxurious. All of the staff were very friendly and when we asked for housekeeping after we left for the party, we came back to a brand new room.

Comfortable beds, soft and clean carpet, modern toiletries and clean room! The only thing they're lacking is an iPod/iPhone dock so I can charge my phone too. :D C'mon, even the W hotel has it! Also, no coffee maker in the room. :(

07/08/12 | Link | Rating: 5.0
255. Danielle R.
I really enjoyed my stay at the San Francisco Omni. Friendly staff. We asked about places to go get a drink around the area, and they were super knowledgable about what kind of bars were around. Really comfortable beds. The shower and bathtub were really nice. I loved the quality of the towels. Super soft and cozy. They had HBO which was nice. I would definitely recommend staying here. Also close to the mall area.

09/04/14 | Link | Rating: 5.0
256. Amber K.
The Omni has to be one of the prettiest hotels I've stayed at! For being in the busy city, they've done a great job of using their lobby space to truly put a luxurious touch into it.  The lobby has two swirling stair cases with many beautiful chandeliers, and I felt like I was in a ballroom.

From the moment I walked into the hotel, to my whole experience there for my birthday, there wasn't a single thing I complained about.
Right when I entered the lobby, someone greeted the boyfriend and I with glasses of champagne.  As we were checking in, they refilled our glasses and recommended so many good places for us to try. Very friendly front desk and staff!

After a couple pictures and drinks, we headed to our room with a view of the city! There are so many high rise buildings in SF it's hard to get a good view, but I loved looking out the window and seeing busy SF.

What I love most about this place is location, location! Walking distance from everything and right next to Chinatown.  The boyfriend and I walked to get a massage and even toured around Chinatown for a bit.

The inside of the hotel is a bit small but the bed is huge and so FLUFFY!  It was about $300-$350 a night so I hoped service would be great, and they were excellent!  Parking is a bit expensive, around $30 for valet but you can take your car out as many times as you want and it beats finding street parking.

Instead of using our breakfast in bed, we chose to eat at the cafe downstairs.  The cafe has large open windows so you can see all the action outside while enjoying your brunch!  We had the bloody mary with steak and eggs and everything was good.

I would love to stay here again and definitely recommend this to anyone who wants to plan a special trip for their significant other!

30/07/13 | Link | Rating: 5.0
257. Eibhlin P.
Very pleasant hotel , courteous staff and comfortable rooms . Slightly off the beaten track in the evening , but that's not necessarily a bad thing. Everywhere can be reached pretty easily in foot or by public transport !

05/09/14 | Link | Rating: 4.0
258. Theresa W.
Ate breakfast here March 1 for breakfast and it was fabulous! It was a girl's weekend and we were not interested in the cafe quickie meal. So we came in literally off the street. The bagels and lox were sooooooooo good. Our servers were awesomeness . They even  brought  a breakfast bday cake for our friend.

22/03/14 | Link | Rating: 5.0
259. craig l.
Thank you to all the friendly staff. We had a great experience at check in , thank you Matthew, everything went so well we will be back for sure. The bell man, security, engineer and the doorman were unbelievable.and so polite. The local town car much appreciated and the coffee in the morning always on time. The room was very clean and the beds so comfortable. The assistance offered was always just right. Sorry JW, but our "reward" is now at the OMNI.
ps check out room views at "77 roomview Omni SF".

13/01/14 | Link | Rating: 5.0
260. Jack C.
We came to California for the first part of our honeymoon.  We were debating to stay at a hotel near the wharf, but we are glad we chose the Omni.  It is a little far from the wharf, but is in the middle of downtown san fran near key locations (Chinatown, little Italy, and the famous crooked Lombard st.)

The staff is so nice and always looking to help you. They always have someone at the front door opening the door for you, and making sure you have directions to where you are off to.

The place is relatively high end-ish, but at a very reasonable price!

Great place!

10/06/13 | Link | Rating: 5.0
261. Ermelinda C.
Like every other Omni hotel I have been to, this one did not disappoint either. Great accommodations, friendly staff, super clean, love the fresh fruit and the cold treats that are always available at the front door. my husband and I will definitely continue to support their business.

29/07/13 | Link | Rating: 4.0
262. Silk M.
This is a place where every customer service based business should go and take a lesson.   From the moment my husband and I walked in there for our Honeymoon, we were greeted with top notch customer service.  From the front desk staff, housekeeping and on property restaurant, there was never a slip in service.   We even received a chilled bottled of Champagne on our first evening there for our special occasion!

The rooms are exceptionally clean and spacious.   As a select guest member, we had our choice of a complimentary delivery of a beverage/ breakfast side every morning (coffee was really good:) at a designated time slot of our choice.  

The gym, while small, was perfect for getting a decent workout in and like the rest of the property, it was spotless.  

We spent three nights at the Omni before heading out to Napa to continue our trip.  We traveled back to the City the last night of our trip to be closer to the airport and while we had reservations at another property, we cancelled and went straight back to the Omni!

06/10/13 | Link | Rating: 5.0
263. Aaron B.
Very nice hotel in a great location.  Well appointed rooms and a very helpful and friendly staff.  We had an AC unit right outside our room that was pretty noisy and had to be moved in the middle of the night because it was so loud/distracting.  The manager that moved us was very understanding and accommodating.

05/02/14 | Link | Rating: 4.0
264. Christopher W.
Stayed here over the weekend for my brother's wedding.  Really great hotel--attentive service and friendly staff (main interaction with bell hops) without being stuffy.  Rooms had just the right amount of amenities and water pressure was superb.  Valet parking on weekends drops down to $33/day with in/out privileges which I think is very reasonable (considering it typically is $52/day).  Conveniently located near downtown and Chinatown.  Definitely recommended!

09/02/14 | Link | Rating: 4.0
265. Tom N.
One of the finer Hotels I've stayed in while on Business.  Thank you.

30/04/14 | Link | Rating: 4.0
266. Ann T.
Wedding Review Only!

I'd like to thank the following people, who helped make my wedding amazing...

Kelly, Kim, Laura, Stephen

Thank you ALL for making my day so memorable!

I must say, I was the least stressed when it came to anything related to the Omni. From the start, I knew I was in great hands. Kelly was really marvelous with everything. Any questions (which were a lot) I had, she got back to me in a very timely fashion. From choosing food to getting my wedding block set up, it was all so simple! I'm so glad it was Kelly, who helped us through this process.

Stephen and Laura gave me monthly updates about the wedding block and even provided me with a full length mirror and stool for the day of, which were already placed in my suite. The kitchen even made us a cute surprise on the wedding night! (unfortunately, we didn't get it - since the darn do not disturb sign was placed on the door.)

Kim - while Kelly was off to her brother's wedding - you took great care of us. Thank you for taking charge during the rehearsal and wedding day. I can't even begin to say enough thank you's to you. If you weren't there, I probably would've freaked! :)

The hotel itself... is absolutely BEAUTIFUL! I fell in love with all the chandeliers from day one and the ballroom... absolutely breathtaking. The rest of the staff at the hotel were nothing but friendly... they even provided me with a toothbrush at 3am. Lol.

The presidential suite... looks amazing!! I'm so glad they did their renovations! Even my photographer said it was one of the nicest suites he'd ever shot photos in! The suite has more than enough space for my relatives to hang out in while we took off to take photos. They even had tea and a nespresso in the room. The tub.. was perfect for my girls and I to soak our feet in. And the bed... comfy!

I couldn't have been happier having my wedding elsewhere. Everything was just perfect. Thank you again!

16/11/12 | Link | Rating: 5.0
267. Tamara C.
Very nice hotel for the price in San Fran.  I loved the location in the midst of the financial district.  So walkable to anywhere.  Big tip sign up for the loyalty program with this hotel to get free internet.  Pros:  Gorgeous lobby, steakhouse on site, friendly and helpful staff.  Rooms were just slightly above average for the level of hotel but very clean and comfortable.  Overall would be happy to stay here again -- paid $175/night.

08/04/14 | Link | Rating: 4.0
268. Dassance R.
The Omni in San Francisco is a beautiful hotel in the heart of downtown San Francisco. It has beautiful and elegant decor and details and they take hospitality seriously. There are several gorgeous conference spaces for meetings and events and the staff is top notch: efficient, knowledgeable and friendly. The chef is excellent - the meals are wonderfully thought out and prepared. I would highly recommend this location to anyone looking for a hotel in SF and especially for meeting planners looking for an elegant venue.

10/04/14 | Link | Rating: 5.0
269. Autumn S.
One of the best, most family friendly hotels we have stayed in.  To say their customer service is excellent is an understatement.  The rooms are nice and comfortably appointed. We stayed here with our children ages 1 & 2. They had backpacks waiting for them at check in which contained various toys for them to play with during our stay, brought them cookies and milk later in the afternoon (complimentary) and gave us a special in-room dining menu for children with surprisingly affordable food. In addition to this, they allowed my husband to check in at 11:30 instead of the normal check in time because he arrived earlier than expected with our two children in tow. This kept him from having to entertain our children for several hours on a rainy day in the city. I cannot put in to words how much that small convenience meant to us.

If you join their rewards program (for free) you get lots of free items such as free water delivered to your room at turn down in the evening, two free morning beverages, free pressing of two items, etc.

We will definitely be back.

17/11/13 | Link | Rating: 5.0
270. Duke S.
We were so impressed with the sincere courteous and respectful manner in which we were treated by every employee of the hotel and even the bar. Everyone was happy to see us and take care of us. We found the room to be very nice and very quiet with exceptional housekeeping staff who wrote us a personal note every day. The assistant front desk manager, Jeffrey, took excellent care of us every time we went by the desk and recommended an excellent restaurant near by for a Chinese dim sum lunch.

17/11/14 | Link | Rating: 5.0
271. Steve T.
The Omni SF offers everything a top notch hotel brings.  Comparable to the Ritz or Four Seasons in just about every way, from impeccably dressed doorman and bellhops to prompt courteous service at the front desk.

Our room was the lap of luxury, well appointed with marble bathroom and a comfortable king size bed.  A great night's sleep in a pillow top mattress is alone worth its weight in gold.  Minor quibbles include charging $7.00 for a bottle of water and having to sign up for the free Omni club for free WiFi.  Overnight parking in their garage was $25 per day.  Really, you are charging over $300 a night for a room...don't nickle and dime.

The Omni is perhaps "Omni-scient" in understanding exactly what high-end accomodation is and what these guests demand.  Location in the heart of the Financial District means that most things are a short walk except Fisherman's Warf, which is a quick cable car ride.

29/07/12 | Link | Rating: 4.0
272. Doug A.
Great hotel with great service. Ordered a steak from room service and it was one of the best I've ever had. Also, thank you to Tran who was able to find an expensive pair of headphones I accidentally left in my room, and send them to my house!  Gotta love great customer service!!

09/04/14 | Link | Rating: 5.0
273. Tyler C.
Hotel room was DIRTY! Had MENSTRUAL BLOOD STAIN ON COMFORTER, and found out 10 minutes after checking in! It was so late that the bride to be didnt want to  change rooms because of the room mixup they had.

Bathroom had tooth paste stains on the wall. Front desk didn't do much cause they were busy. Woke up with rashes on legs the next morning, lifted up the comforter and saw small specks of bed bugs crawling around the mattress. There were bed bugs all over the room. This hotel is VERY dirty, but they disguise it well for those who don't know. I have pictures to prove, you will be warned.

15/07/12 | Link | Rating: 1.0
274. Sabrina D.
Stayed at the Omni early February, trying to impress my new love. The room was pretty standard, but the bathroom was above average. The view from our room on the penultimate floor was of an alley and a freight dock. The service was excellent. I left some items at the hotel but the housekeeping staff contacted me I was able to pick them up before I left town. Parking was a bit excessive at ~$40 a night.

27/03/14 | Link | Rating: 4.0
275. Farzin K.
great location.
great front desk staff.
got a great deal on expedia.
clean room. nice lobby.
would go back and stay. didn't have an opportunity to utilize amenities.

11/02/14 | Link | Rating: 4.0
276. Jill H.
Great, central location, wonderful staff! Restaurant was nice and staff was attentive. Will definitely consider the Omni again upon our next SF visit!

06/04/14 | Link | Rating: 4.0
277. Sid B.
Honestly, one of the best places I have stayed in a long time. I felt welcomed from the doorman to everyone I interacted. As I was checking in, the front desk staff knew about the Chicago Airport delays. When I entered my room, it was clean and felt luxurious. The personal notes from house keeping were really impressive. Checkout the true amenities being a loyal member.

18/05/14 | Link | Rating: 5.0
278. Steve X.
I just called twice, and spoke with two different persons trying to arrange reservations.  For some reason, they kept putting me on hold and were very arrogant.  I don't understand what the issue was but I waited about 35 minutes between calls under the assumption they were busy or undermanned (I called around 5:45pm and around 6:20pm).  I just had some simple questions before I made reservations.

I can't bring myself to a hotel where I'm not treated with respect.  I'm really shocked because I've stayed at so many of the nicest hotels in The City and things usually go so smoothly, even on the phone.

04/09/13 | Link | Rating: 1.0
279. Susan S.
By car one of the best bangs for our buck. Got a deal from Jetsetter, stayed here 5 nights with the fam. Service was great, the location was convenient, but there was a bit of hassle due to construction so getting in/out of cabs, valet was a little difficult. I'm sure it was just temporary, and the valets/bellmen were really great at stopping traffic for us.

Although we spent most of the time eating out, we really appreciated the free freshly brewed coffee delivery every morning and their dessert/room service. We ordered the banana nut rum bread pudding, which was delicious. Just don't try to use their online ordering system, since it didn't and still doesn't work.

27/06/13 | Link | Rating: 5.0
280. Brandon K.
I want to start off that I'm a Omni Select Guest, and have stayed at many other Omni locations before and never had an issue. I really enjoy staying at the Omni and am pretty sure that this property is just an outlier.

I stayed at this property in January of this year for two nights. Thinking because it was an Omni property that it would be very nice and the service would be superb like the other properties that I had stayed at. It was the first time that I had been to San Francisco.

I was wrong, The hole stay was one let down after another. It started off with the hotel not having a concierge, and no one being able to fill in. When asking the front desk for information, they were very rude and had the mentality that it's not their job. Before checking out I had made a complaint that it was really a let down. When leaving for the airport the doorman ask how was the stay in front of other guest, I said it was good thank you. he reposed again in front of other guess "really that's not what I heard, I heard that you had complained and didn't have a good stay" I was so embarrass. I called the hotel and they apologize and asked if I would please come back.

This pass weekend I stayed at this same property for one night and everything was great, until I got home and checked my credit card bill and saw an extra charge for 250. I called the property to ask about it and I couldn't get an answer and was put on hold for a little over 10 mins then was hung up on. I called back and was told it was a cleaning fee, when I asked what it was for and rudely was told that they didn't know and would have to get back with me. At this point I called corporate and talked to I believe Jeniffer and was told a complaint was put in on this hotel for me and that ONLY corporate at this point will be getting in contact with me because I felt the hotel was was be rude. .

45 mins after getting off the phone with Omni corporate, the hotel called. I believe it was Britney that told me it was to have the room de-smoked and couldn't rent the room for one night, I told her there was no way that could be. it must of been a another room. she continued to say she had evidence and that it was just cigarettes it was also pot. I told her that isn't possible because I have allergies. Was then told by Britney more then likely it was because I just smoked so much pot that I more then likely don't remember. I called corporate again and was told sorry there is nothing that they could do for me, I told them that I would go into my dr's office and do a drug test and also get a letter to show them that I am a nonsmoker. was then told no it could of been someone else in the room and the decision has already been made and would not change,

An hour later I get a call from the hotel that was comply unapologetic, that it was room 423 not 434 never once got a sorry from the hotel

07/07/13 | Link | Rating: 1.0
281. Karen S.
I had never stayed at the Omni was happy with the room but the traffic was a bit loud below and you face the financial district so not much to look at from up high where my room was.

Bar gets packed and not very big to accommodate our large conference. No pool or hot tub which was very disappointing. I googled bed bugs and this hotel has not had any problems with them which was reassuring. Still I would probably not return.

Staff was extremely pleasant.

09/11/13 | Link | Rating: 3.0
282. C A.
Very nice two day stay. Beds and room were very nice. Booked thru jetsetter website and had no issues on check in. Would stay again

18/05/14 | Link | Rating: 5.0
283. Vamshidhar C.
The best hotel i stayed.
Its at heart of San francisco down town. very good maintenance.

-1 start for charges on Parking. (Charged $60/day)

27/06/14 | Link | Rating: 4.0
284. Zach V.
My stay at the omni was nothing short of excellence.  The valet was fairly easy, and check in was very easy.  Our room was clean, neat, and very roomey.  Can't forget the excellent bathroom.  You are just blocks away from Union square and other attractions. You can't beat the price and quality of this hotel

10/07/14 | Link | Rating: 5.0
285. ash w.
We did not stay here, but were treated as guests when we asked for directions! Incredibly helpful and thoughtful staff! I cannot wait to book a hotel room at this beautiful hotel. The front desk person highlighted a map for us and gave us some different options for how to get to where we needed to go. Thanks so much!

31/05/14 | Link | Rating: 5.0
286. vanessa c.
The Omni in San Francisco is nice, I felt all fancy lol. Everyone was super nice and Laura at the front desk was so sweet. I told her it was my birthday and she sent a piece of chocolate cake up to my room with a birthday card while I was out and about. What a great thing to come back to. She had me sign up for this thing where we got a free water and a complimentary drink in the am for each of the people staying in the room. Also after 10 stays with them u get one free night. I signed up all quick ;-) comfortable beds with turn down service and a magnifying mirror in the bathroom for us girls. Great location in the financial district.  I was able to walk there from the Bart. I will definitely go back there again.

01/06/14 | Link | Rating: 5.0
287. Kae S.
Highly recommended!  The hotel is SOOO beautiful, very clean and I'm SO impressive with how friendly and helpful all of their staffs.  ALL of them!! We travel a lot, and your staffs by far are the friendliest among other hotels! When we arrived, the door man greeted us and talked to my kids like they were already know each other. My kids got so excited when they got a backpack with crayons, cute tomato straw and card game. And the excitement was still continuing, late afternoon, the staffs sent my kids cookies and milk every day! The adults also got a complimentary drink in the morning. You can pick orange juice, grapefruit juice, milk, coffee or tea. Not to mention, there is also complimentary Starbucks coffee downstairs in the lobby. WI FI is free if you have premium membership.
I'm very satisfied with this hotel. I just returned last night from SF and I couldn't wait to give them a nice review. If we ever plan to SF again, definitely we will stay in your hotel!!

08/04/14 | Link | Rating: 5.0
288. Victor C.
Great place, very beautiful inside and out and  a great location. Staff was super friendly and easy to talk to. Room was small but very well done and we didn't need much as we were there only one night and were out most of the day anyway. Nice fitness center. Expensive but it is what it is in San Fran. Nice little bar area as well. Love to sit by the ground floor window and people watch.

29/06/14 | Link | Rating: 4.0
289. Rebekah T.
The Omni is beautiful, it's relaxing and If I could, I would live there. Funny how a stay in a nice hotel in the city that you LIVE in, can be a mini vacation. Home away from home.

It would be perfect  Nestled in the FiDi, it's easy to get around when everything is within walking distance, cab ride or even a cable car ride away. It was easy to pop out to meet up with friends in North Beach and then walk to the Ferry Building at lunch. Some of the best restaurants in San Francisco are in this area.

The entrance is grand and was beautifully decorated for the Holidays. I checked in, was offered a glass of champagne and there was hot cider and gingerbread men. Adorable and yummy.  Excellent customer service.

The room was nice, bed was so comfy and the pillows were too tempting. I wanted them for my own bed at home. It was a pretty cozy room, nice big wood desk and big loungey chair. The bathroom was nice, perfect big bathtub for a nice bubble bath after my workout. Complete with cocktail. ;)

The gym was great, new machines, tv (football was on!), free headphones and ice cold water, towels, apples, magazines, everything you could ask for. It was pretty empty, always just me and only one other. I love that.

Everyone working there was so nice. The doormen were polite, helped with hailing cabs and complimentary. I really felt like I was on vacation and had a hard time trying to leave the place. You'll know what I mean if you stay there.

12/12/11 | Link | Rating: 5.0
290. Alvin H.
Great hotel, walking distance from Chinatown (a lot of good eats!) and main SF downtown! Nice weather, a really upscale hotel that delivers on service as well. Everyone is friendly, check in was a breeze (under a minute!) and this really puts Omni over the top!

05/05/14 | Link | Rating: 5.0
291. Shine B.
We didn't love the Omni.  We booked two nights and ended up leaving after one night.  The bedding, pillows and bathroom were very nice, clean and comfortable.  The room was small, and we were on the 17th floor, so the windows were "castle windows".  They were small and began 5 feet above the floor.  The walls were 3 feet thick too, so the windows were like deep little holes near the ceiling of the room.  The room felt like a cave.  The Omni is located in the middle of a business area of the SF.  We were there on the weekend.  Most things were closed that were nearby.  The food offered at the Omni was very very expensive, not for anyone who is paying for it themselves (business travel might work!).  You could walk to Union Square and North Beach if you wanted to see crowds of tourists. Had I not had young kids with me I might be writing a different review.  I wouldn't recommend the Omni to families.

03/12/14 | Link | Rating: 2.0
292. Tiffany H.
As of now, one of my favorite hotels in the city. The Fairmont is historically beautiful, but the Omni commands a modern elegance. The rooms are more updated and the central location makes it easier to access key SF locales, should you ever feel the need to leave FiDi proper. The staff is well-trained and extremely professional and polite. Service is warm and friendly and everyone treats you like VIP, no matter how poorly you're dressed (and by "you" I really just mean myself). Like practically everything else with our stay, breakfast in bed was excellent. The fitness center was open 24/7 and was much bigger than most hotel gyms in SF, replete with towels, drinks, earbuds, etc. Omni is a truly marvelous hotel and I can't recommend it enough.

03/10/13 | Link | Rating: 5.0
293. Rasesh P.
Stayed here for 5 nights recently, the hotel is simply old but good. You might get smell of damp carpets while walking through the hallway...but dont worry its not as bad as average vegas hotels..Staff was very helpful and cooperative. You are paying for the location as its about 12 min or less walk to Union square, China town, financial district, The embarcadero center, BART station(both embarcardero and montgomary stations) . Car parking costs 35-$55 plus taxes per night. If you are in town for leisure, tour buses have stop at the hotel door and city tour bus has stop few blocks away. Public transportation is good and easy. Be prepared to see lot of homeless in town though, take this as a fair warning. Overall pretty convenient location. Accessible restaurants around, even good options for breakfast around if you chose not to have breakfast in hotel itself.
Location, accessibility and customer service makes it a 4 star in my opinion. Again its a bit pricey because of location.

03/06/14 | Link | Rating: 4.0
294. Maulah A.
I will definitely be staying at this hotel again. It was wonderful. The staff are attentive and met our every need. I love this hotel. It's within walking distance of all that Union Square has to offer. I will be back.

12/05/14 | Link | Rating: 5.0
295. jay m.
Wow, this was our second stay at the Omni, and it was another fantastic experience.  The doormen and parking staff is very friendly, helpful and accommodating.  Our car was out front within 5 minutes, when ever we needed it.  

The lobby is gorgeous, and very smartly decorated.  The room is equally gorgeous and furnished well.  (Nice damask drapes and bed coverlett) Loved the desk and sitting area, and the bedside lamp had 2 plugs built into the base, making iphone charging so easy!!  How smart you guys!!  We were also placed on the 16th floor, not facing the street, so the room was exceptionally quiet, which isn't easy in a big city.

We requested the mini bar to be emptied, since we had lots of Sonoma wine to store and drink.  Of coarse, that was easily done in advance of our arrival.  The maid welcome us with a friendly note on the desk, which was a nice touch.  And the evening turn down service, how nice!!!   Yummy chocolate!!

Of coarse, there was coffee in the lobby very early in the morning, before Starbuck opened.  Yeah!   Equally important, the hotel is close to everything: China town, Union Square, Nob Hill, all the great Italian Restaurants on Columbus street.

This will always be our hotel in SF!!!

09/10/14 | Link | Rating: 5.0
296. Shannon S.
We have had a fantastic stay at the Omni! Beautiful room. Great service. Nice staff. Be sure to take advantage of the complimentary towncar service. We will be back.

05/10/14 | Link | Rating: 5.0
297. Olivia L.
This is the 2nd time that I'm staying here and I love it! The rooms are spacious and impeccable which makes me want to stay in the room all day. :)) I think I want to stay here every time I come to sf! :))

08/09/14 | Link | Rating: 5.0
298. Leela D.
FANTASTIC !!!  We had the best time.  A+ Customer Service.  We were treated like royalty.  Thank you so much OMNI - We'll be back

21/07/14 | Link | Rating: 5.0
299. Lesli P.
We have just begun our stay and we could not be more impressed  with the Omni staff and accommodations.  They worked hard to allow us to check in early (as previously  requested ) and then were so kind as to send up a tray of birthday treats for our celebration.  Room is immaculate,  service impeccable, and staff outstanding. Love it!

25/09/14 | Link | Rating: 5.0
300. zac c.
in the middle of the night, the safe in the closet started to make an alarm sound. it sounded like the clock alarm to the room next door, so tried to sleep through it. 3 hours later, 5am, called the front desk. an employee came up, right away, turned it off.
$300 bad night. :(

04/05/14 | Link | Rating: 2.0
301. Allie M.
I stayed in the A.P Giannini Suite and enjoyed my stay. The room was spacious and  the living area seperated from the bedroom. The room has a king size bed which was very comfortable. The view from the room was stunning. The hotel was fabulous. I highly reccomend booking this suite.

After reading other reviews I saw that people complained about the city noise but this room must have been high enough to drown the sound of the traffic because I didn't hear anything.

The staff was very helpful with providing directions for us and answering questions.
Parking is pricy but you have to expect that in SF.

21/08/12 | Link | Rating: 5.0
302. Spencer R.
Love this hotel for work and family trips to SF.  Rooms are very large for a city hotel, and fit our family of four easily.

The staff here is great and always very helpful.  The biggest win for this place is, however, how welcoming they are for kids.  The kids love coming here, and I love bringing them!

01/02/14 | Link | Rating: 5.0
303. Mr Sharon O.
Great hotel with great location and attention to detail!  Made our anniversary celebration a great experience!  The only complaint is the steep parking charges..but that's SF for ya...

14/10/14 | Link | Rating: 5.0
304. Jennifer S.
I'll start with the good. This is probably the cleanest, friendliest, prettiest hotel I have ever stayed at. The entire time I was here, I was not able to open a door for myself. Most of the staff was amazing and, I know this is corny, but kind of made me feel like a princess.

The rooms were fresh and elegant and super-detailed. The sheets and comforter smelled and felt even cleaner than anything I could pull off in my own home. The restrooms, both in room and out of room, were spotless, and beautiful. Overall, I felt very privileged to be here and would love to stay here again someday.

The bathtub was nice, and big enough for two people, but the pressure was very unimpressive.

The location was great. It took us about five minutes to walk to the Montgomery BART station, and another five to walk to union square. North Beach was just 3-5 minutes of walking in the other direction.

Now here are my complaints. When I arrived at the Omni at 2pm, I said, I would just like to leave my bag here until check-in time. I was told that my room was already ready, and I could just check in now. Great! I was asked for a credit card and ID, which I gave the clerk. She THEN told me that, even though the room was pre-paid and I had the confirmation number with me, I was not allowed to check-in until my boyfriend arrived, because the hotel was in his name.

She clearly stated that if he could call them on the phone and authorize me to enter the room, that would be allowed. I told her that he was on a plane from Europe and would not get to town until around 10pm, so this was not possible, but I had printed out an email from him, with the same email address he had used for registration, which gave me the confirmation number and such. Still she would not let me go up to the room.

I told her that I was upset because I did not think it was cool for them to make a girl wander the city alone until 10pm, especially when someone had paid what I'm assuming was a pretty hefty price for a room for her to stay in. She wouldn't budge, so I asked to talk to the manager.

When the manager came out, he seemed to have no problem letting me into the room as long as he could take a copy of the email I had brought with me, which was fine.

I wondered if the girl just didn't like me, or what. I understand security issues, but if I was some random person from the street, how would I know the name and room type and confirmation number for a room for someone who lives out of town?

My other complaint is that when my boyfriend did finally arrive, he was very disappointed that we were only on the tenth floor, since apparently he had paid more money to be on a high floor.

04/08/13 | Link | Rating: 4.0
305. Shu Jin S.
My flight was extremely delayed coming from NYC and I sleepily entered the lobby at around 2:30am. The check-in process was seamless and one of them joked about attending a meeting on my behalf so I could sleep-in (so tempting!!), but I declined with a laugh. He even remembered me the next day and asked how the meeting went. Nice fellow.

I also managed to jam up the safe deposit box because my laptop was placed just-so. A staff member came up right away and thanks to some deliberate banging and jiggling, managed to get it open! Thank goodness.

Bob's steakhouse was also great for breakfast. The servers are extremely friendly and the coffee was wonderfully strong (just the way I like it).

Definitely staying here the next time I'm in-town for business.

28/07/13 | Link | Rating: 4.0
306. Nik R.
My go to hotel in SF

Very nice suite, luxury, upscale

Valet guys were cool - good area of town

01/04/14 | Link | Rating: 5.0
307. Caroline N.
I stayed here for only one night, but it was a great stay!

The Omni is in an elegant building in the Financial District, within walking distance to Chinatown, and every possible big bank ATM you could think of.

Don't bother looking for other parking in the area - there isn't any. The valet was great! We received excellent service during our stay  - the valet was fast and efficient, and the front desk people were nice and helpful.

We got put in one of their Get Fit guest rooms - a fold-down treadmill in our room, along with a yoga mat and a pair of light dumbbells. It was a nice touch, being able to workout from our own room! The view was of another boring building, but you don't really stay in the Financial District for the view. The room was gorgeous with all the necessary amenities. The bathroom was well-lit and clean, good shower pressure! The bed was also really comfortable. There is a daily fee for wifi though, boo.

Overall, a lovely hotel with 5-star service!

26/09/13 | Link | Rating: 5.0
308. Sean S.
Nice and safe play although the hotel is old but it we'll maintained.
I stayed with my family here. It in the financial districts so the weekends are nice and quite as the banks are closed.
Basic facilities are available, no extra charge for extra bed, microwave or fridge
Parking is $37 per day! But that's what it is in SF hotels. Valet parking helps you get ride of the stress of parking. Opt a room to the inner side to avoid road noise.

24/06/14 | Link | Rating: 5.0
309. Ben Y.
Clean rooms, well decorated, friendly employees.  

Very convenient location to Union Square.

Not cheap, I guess you get what you pay for.

17/10/13 | Link | Rating: 4.0
310. Henry S.
A very nice hotel in the FIDI and the outskirts of China Town.  Its central to lots of attractions and transportation (Bart, Muni, Cable Cars).  Lots of places to eat near by as well.  You're not far from the embarcadero water front, china town, union square, north beach or the SF shopping mall.  This is also located in a safe area.

The room itself is your standard size however its appointed with very comfortable beds and linens and has a nice elegant decor.  The staff here was very friendly and always willing to assist you in anyway needed.  

We stayed here as part of a wedding celebration at the Julia Morgan Ball room across the street and it was very convenient.

10/02/14 | Link | Rating: 4.0
311. Rachel M.
Good area of town for touristy stuff, definitely walkable to the Ferry Building one direction and Union Square the other. The lobby is spectacular. Just gorgeous. Our room had a strangely long entry corridor, but I suppose those old buildings are just unique like that. The bed was super comfy and cozy, and the bathroom was exquisitely clean. It's truly an upscale hotel worthy of the title.

17/04/14 | Link | Rating: 5.0
312. Yelper Y.
Friendly staff from doormen to receptionists to housekeeping, they make guests feel so welcomed.  Super fast check in, grabbed my fresh, crisp complementary apples, and walked up into a quiet, tall-ceiling room.  When I book for hotels, I look for cleanliness and location (layout of these high end hotels all look similar to me).  Cleanliness? Check. Location? Heart of San Francisco (don't know how they profit with such descent room rate as their property rent or tax must be sky high), walking distance to Union Square, China Town, Exploratorium (they moved as of last year), and on the cable line to Fisherman's Wharf.  All in all a great deal.  Will make this my designated SF hotel for future stays.

25/11/14 | Link | Rating: 5.0
313. Matt K.
Great hotel, great location.  Staff was friendly and helpful.  The room was standard size, decently appointed, no problems.  Wifi, however, was $14.95.  Ridiculous to charge for wifi in the year 2014, when probably 75% of all hotel goers use it.  Maybe more.  I suppose if you're a "member", you might get it for free, but I am a "member" of upwards of 50 or 70 different retailers already, and it's getting rather tiring.

03/05/14 | Link | Rating: 4.0
314. Greg B.
From the moment we arrived the service was professional without being pushy for the almighty dollar. Of course we tipped but it's uncomfortable going to hotels where they won't leave you.  We asked for waters at the front desk..... No problem!  We didn't remember if there was a charge for the Internet, it was on our bill and they took it off , without us even asking.   I don't want this review to be about money but sometimes it matters.  It was a 10 minute walk to Union Square.  Great hotel

27/12/14 | Link | Rating: 5.0
315. Best P.
Check in was good, 4 stars.

Bell staff excellent, 5 stars.

Bed slept great. Bathrooms ok, dated. Need more plugs. Old TV. Clean and quiet, so 4 stars.

Concierge great, lined us up on guided tour through Napa, 5 stars.

Bar service was fair, 3 stars.

Location was in the Financial District, walking distance to Chinatown, but cab to Wharf area, 3 stars.

14/07/14 | Link | Rating: 4.0
316. DRE B.
Decided to stay at the Omni on a whim and I wasn't let down at all! The balance of class and relaxed atmosphere was nothing short of wonderful.
Since it's on the border of the Financial District and Chinatown, it represents what San Francisco is all about: a new experience at every turn. Everyone in the front of the house was warm, inviting, and very generous with their champagne offerings. The room itself was equipped with the amenities that one would expect and it was very clean but didn't smell like bleach or Fabuloso. The difference with Omni vs Fairmont or Ritz is that, at least this weekend, it seemed more fun young professional driven as opposed to being overly refined. Worth the 45 minute drive lol...will def. stay again!

18/05/14 | Link | Rating: 4.0
317. Michelle H.
Champagne upon checking in? Yes, please. Amazing water pressure in the shower? Oh yeah, they got it. Huge room! Super comfy bed, best night's sleep I've had in a looooong time. Car available to take us to our restaurant for dinner? Indeed. VERY friendly staff, super helpful, they think of everything! This is our hotel of choice for all future overnight stays in the city. They have exceptional customer service down to an art.

07/11/14 | Link | Rating: 5.0
318. Garrett C.
Had a great time here !! Arrived at 1PM, was able to check in and get our room. The room was nice on the 15th floor, the maid left a nice note each night, the room was a bit small but the bathroom was nice. It was nice and quiet, the maids were very friendly. The concierge was very helpful on how to travel around town.

I would recommend anyone to come to this hotel !!

18/01/15 | Link | Rating: 5.0
319. Chelsea H.
I stayed here over the weekend and was really impressed. We had a king room on the 10th floor. The room was immaculate, staff was extremely friendly and helpful, and the food in the bar was good. The food from room service was also very good (pricey, but that is to be expected). I appreciated how comfortable the bed was and that the sheets were high quality and high thread count. There is also free WiFi available in the lobby which was nice since that is usually an amenity that you have to pay for.  I'd recommend the Omni to anyone staying in SF who enjoys a high-end and high-class hotel experience.

15/06/14 | Link | Rating: 5.0
320. Greg F.
The Omni never disappoints.  This is a top notch hotel that doesn't kid around when it comes to service or the quality of their product. They have some of my favorite hotel beds, and most comfortable robs around!

This location also boasts a very serious steak house... hello 4 star dining in my room!

While the cost may be more than some other hotels, you are certainly going to know the differnce.

05/01/14 | Link | Rating: 5.0
321. Javier O.
Great staff! They are friendly and helpful. When my kid asked for the pool, they said they didn't have one but a few minutes later room service came to our room with cookies and milk for them. That was awesome! They went the extra mile to make my lil ones happy and they did.
The Hotel it self is old but well maintained. It makes you feel like you are steeping into another era. We loved it.
Our room was very clean and the beds are very comfy. The room was big enough for us, my wife, daughter, son and I.
They do charge for valet parking but who doesn't in San Francisco. The valet staff were always friendly and helpful with any questions we had about certain locations.
The location is great because it's a few blocks away from china town and a 10 to 20 minute walk to union square. From there you could take the trolly to Fisherman's Wharf.
It was a great choice when we picked this hotel from our stay. I will be staying there every time we come to town.

08/12/14 | Link | Rating: 5.0
322. Patricia H.
This is definitely a boutique hotel in SF. The location is convenient. Overall is better than the average, including the design, service, and foods.  The room is comfortable and cozy.  The restaurant is good for business meetings as well, esp a decent casual lunch. The breakfast is great 2.

13/12/14 | Link | Rating: 5.0
323. Lynn C.
We love it here! Especially when we are lounging at the lobby with champagne!! Great customer service by darryl! He's really nice!!

10/01/15 | Link | Rating: 5.0
324. Emad A.
The place is safe, the reception is good. But be aware they'll hold certain amount on your card for the nights you are staying, as an insurance. They gonna tell you that you gonna get it back when you check out, if you don't use the mini-bar or break any thing in the room. Be advised, you will NOT get anything back. I stayed 3 night there. They charged my card twice, which are the room charges and the insurance which is $225. I never got back anything. I never made any damages, i also didn't use the Mini-bar, actually i didn't know where's the mini-bar located in the room. Be aware of this hotel because they have the worst accounting department.
Am definitely not going back there.

24/06/14 | Link | Rating: 1.0
325. Emily P.
Very nice hotel with the friendliest bellhops and front desk clerks around!

Our AC was out all night long so we didn't sleep much, but we have a one-night's stay voucher coming our way in the mail, so no complaints!

Our driver to the airport was the bees knees....nicest guy ever!

03/02/14 | Link | Rating: 4.0
326. Rasheeda K.
The staff make elegance easy for guests with their just before you need it unobtrusive service. My daughter and grandson were there to visit San Francisco , and I was there to experience this legendary hotel. As the weather was chilly and rainy, my guests spent more time than they intended in the hotel. I hear they are opening a Omni San Francisco . Another good excuse to return to Paris.

18/02/15 | Link | Rating: 4.0
327. Katrina F.
I haven't stayed here but I just got off the phone with someone in reservations to see about getting our name on a wait-list for a room on June 25th as they are fully booked. To my surprise, they are NOT fully booked, but require a minimum 4 night stay which is why we are unable to reserve a room. I find this horrible as they are in the heart of downtown and for those who only need one night are unable to get a room. Not sure as to what kind of customer service this is... How unfortunate.

18/06/14 | Link | Rating: 2.0
328. Tricia K.
Update: Aaah, I knew I spoke too soon. Shortly after writing this review, a lady tried to barge into the room, not sure if she didn't know it was in use? Twice I was served something "gluten-free" that had either regular croutons  or breading on it. One morning, I ordered tea for my wake-up morning beverage and it came with just hot water, no tea. Another morning I asked for soy milk and it was forgotten. They told me they'll bring it asap but it came so late I'd left for my conference by the time it arrived ( at least ~30mins later). The hotel is still in a good location but for the price and service level... :(
----
So, I'm sitting in my room now and haven't even checked out yet, that's how much I felt I needed to review! What sets the Omni apart are in its details: the stitching in the sheets, the feel of the carpet, the height in the ceiling, even how the room smells amazing when you first walk in! And it sounds silly but cordless phones, pre-threaded sewing kits, free wifi in the rooms and complimentary wake-up morning beverage... Those are the details that stick out the most to me. They're just a few steps that make it so much easier for you as a guest, so much more luxurious.

Stay here, you won't regret it. It's close to the popular cable car lines and there's so much nearby to see and do that the location and insight the staff can give and all the other hotel charms you get make the price worth it.

23/01/14 | Link | Rating: 3.0
329. Eric T.
5-star hotel, 5-star service. I cannot think of one bad thing thus far that has happened during my stay here. If anything, you have to pay $60 a day for parking and $3.50 an hour on the street as an alternative. This, of course, was expected.

Nonetheless, the stafff members are very accommodating and have given great recommendations on venues and travel destinations within and around the city. One of the doormen (Darrell) is highly knowledgeable of the city and can tell you the best shortcuts to take to get in and around the city. The location (between Chinatown and the financial district) on California is very convenient in accessing such areas as Russian Hill and such.

All and all, a truly awesome place and one very regal venue that I will certainly return to in the future.

02/01/14 | Link | Rating: 5.0
330. L M.
great rates, comfy rooms, good location, very helpful and friendly staff made this a great place to stay. Love the complimentary coffee in the mornings and the complimentary champagne at 4 pm

03/02/15 | Link | Rating: 5.0
331. Claire K.
Really basic, yet enjoyable stay. If you're not going to be spending much time at all in your hotel, this is a great pick. The location is amazing; the hotel is on the street of a streetcar line!

21/02/15 | Link | Rating: 4.0
332. JJ D.
After a long day of traveling the team at the Omni San Francisco welcomed me with a warm smile and helpful demeanor. Their attitude allowed me to take a break from my busy day and enjoy the features of the hotel.

The location is in the financial district with access to parking garages and walking distance to the attractions. The door staff is there 24 x  7 to answer directions and take care of your vehicle.

The walk in shower is refreshing and no need to step "into" a bath-tub.

I have been fortunate enough to stay in a number of Omni hotels and all of them are wonderful, but this is my favorite! I can't wait to return.

JJD - Wishin' he was still there...

07/09/14 | Link | Rating: 5.0
333. Monica R.
The Omni was one of the hotels my husband and I stayed during our honeymoon road trip. The only reason I am giving it 2* instead of 1 is because of the service and location which are the only thing this hotel has going for itself.

When we got there, the very nice valet told us it was $60 per night, right after we said ok and got out of the rental, we found out there is self parking right next to the hotel. The bellman (I think his name was Tang) was super nice and helpful. The lobby was beautiful. The check in process was fast, it was also late at night. We got room 723, which happens to be a wheelchair accesible room (lots of empty unnecessary space) and neither of us have a wheelchair. Also, because of the layout of the room, the view was to a wall. So if you happen to stay in the Omni, make sure you don't get a room ending in 23.

The room was dated at the point where the light bulbs were not energy efficient! And you had to turn them on one by one. Anyway, we were so tired, we just wanted to go to the room and watch some Hulu+ on our iPads. But guess what?? No free wifi, that's right $300+ per night and $60 valet parking and no free wifi. Instead they charge $14.95 per day. Perhaps if they used energy efficient lights, they could provide free wifi.

The next day we were so disappointed, we decided to cheek out early even though we had requested a late check out.

22/07/14 | Link | Rating: 2.0
334. Gene S.
There's a reason this is one of the top rated hotels in San Francisco.

First off, the service is top notch.  Every member of the staff is friendly, courteous, and extremely helpful.  Also, the location is perfect.  Short walk to Union Square, Chinatown, Ferry Market.  Also, great assortment of amazing restaurants all within a few blocks.  Lastly, the hotel is impeccably decorated and maintained.  It's also a very reasonable price considering all the amenities and service.  

Book this hotel.  You won't regret it.

08/03/15 | Link | Rating: 5.0
335. M V.
I stayed here for business for 4 days.  I generally stay in Klimpton hotels because I love the decor, but they were booked.  The hotel is gorg, the rooms made me feel like I was staying at my parents house.  The decor was a bit old feeling but the room was clean and quiet.  The bathroom was nice but the shampoo/hand lotion just generic.   When you pay $500+ a nite I was expecting a bit more lux.  The bed was cozy.
Room service did fall short one evening when I ordered a salad and it was wilted with mangled tomatos.   Not worth the $20+ bucks.  Overall the staff were pleasant.

07/11/14 | Link | Rating: 4.0
336. Vivian L.
Stayed here during a long weekend. It was the perfect little hotel! We got a room on the top floor (17th). The room was a traditional king room, with a (thank goodness) updated bathroom with beautiful tiles and fixtures. The only con about the room was the very small windows that were very high and deep-set. You needed a pole to open and close the windows. They were probably so small since we were on the top floor.

The lobby had a lot of glitzy chandeliers, almost like the scene in Beauty and the Beast. Iced fusion teas and a basket of apples were always available in the lobby by the elevators. The doormen were always super attentive and friendly, always offering to help with directions and hailing taxis. One night, we were running late and there was another couple in need of a taxi, so while we waited for ours, they offered us a private town car on the house to take us to dinner. It was definitely an extra special touch.

The gym on the 3rd floor is open 24 hours, and made this stay extra great. It wasn't a crummy old gym with only a machine or two, it was a long room with around 7 treadmills, 3 bikes, 4-5 ellipticals, at least 6 different weight machines, a huge rack of free weights, two benches, a yoga ball, a basket of yoga mats, two racks of medicine balls, and more! There was a single bathroom in the back of the gym and a station by the entrance with another basket of apples, iced water, fresh towels, and they even provided individually wrapped earbuds to use on the machines. We were very impressed.

The only con I could think of is the elevators. There are only three elevators for the whole hotel, and they are very slow. Expect to stop an average of 4 times going up, and sometimes as much as 5 times going from the 17th to the lobby.

Overall, this hotel is one of my favorites so far. It's located in a prime location: walking distance to Chinatown, Market Street, Little Italy, and Union Square. All the staff were friendly and helpful, and everything was tidy and clean. We'll definitely be back.

Tip: We parked at the St. Mary's garage up the block for way cheaper than the hotel parking. Also, if you have kids, apparently the hotel brings by milk and cookies to your room sometime in the afternoon. We saw the cart when we found our room the first day and really wanted some of the cookies.

22/08/13 | Link | Rating: 5.0
337. Michael F.
I booked 10 nights at The Omni Hotel in San Francisco, California and was upgraded to a suite due to major surgery. Marlon the bellman from the Philippines bought Jolliebee for my son and left it in our room as it is outside San Francisco. Darryl the doorman is the guy to ask about restaurants and well anything else you might want to know. Josh who is the Front Desk manager was extremely gracious and helpful when my internet failed to work one day. Don't forget to grab a free gas of champagne on Friday or Saturday at 4p.m. in the lobby and just relax. They put cookies out at 10a.m. every day which my son loved( okay I had a few)

One thing I would highly recommend is to fly into San Francisco as parking can be troublesome because it is very limited. The hotel was really great and I would highly recommend it to everyone.

02/01/15 | Link | Rating: 5.0
338. Quoc N.
Our room was clean and everything was replaced when requested. I had randomly asked for two glasses one night when I saw the house staff and she gave me what she had available. That was good enough for me but for the remainder of our stay there were two new glasses and a bucket of ice available all the time. Funny but it's a gesture that goes a long way with me.

One tip would be to sign up for their select guest membership program. It came with pretty cool perks such as free wifi and morning beverage delivery.  Everyone working at this hotel is pretty amazing.

The location is pretty central to everything that a tourist would be attracted too. If not, you're only a quick walk to the BART station or bus stop. It's pretty low key at night since it's in the Financial District but that was expected.

03/06/14 | Link | Rating: 5.0
339. Cathryn N.
First, the lobby is beautiful. It really is. The rooms are alright. They aren't spectacular and don't have the best view but they are comfortable and well lit. They have complimentary beverages in the morning for Select Guests and that was really nice.

All of this isn't so bad that I wouldn't stay there again EXCEPT for when housekeeping walked right into my room while I was intimate with my boyfriend. We had been there for 10 minutes and she just walked right in! I threw on some clothes to go talk to her and she said "I need to restock the mini bar."

Seriously, this is not what people spend $300+ for.  When I tried to let the front desk staff know, he said "Next time put up the privacy sign". We had been there for 10 minutes!! How about your housekeeping restock everything before guests arrive?

Unacceptable and completely embarrassing. I will not return,

27/09/14 | Link | Rating: 2.0
340. Noel D.
We stayed here for a long weekend,I have never really ever been 'bowled over', to use a British expression,by a hotel. This hotel did. The service and warmth from the staff shines through the whole hotel. The rooms are very clean and surprisingly larger then you would normally get in a central positioned hotel. China town and Columbus Ave is a 10 minute walk from the hotel with Union Sq,a 15 minute walk. Being in the financial district the area is nice and quiet on the weekend. Perfect. We will return. You won't be disappointed.

08/03/15 | Link | Rating: 5.0
341. Jaszon S.
Conveniently located in the Financial District at the corner of Montgomery and California streets, this premium hotel is within walking distance to/from BART and some of the top tourist destinations in the city like Chinatown, Fisherman's Wharf, the piers along the Embarcadero, to include the SF Ferry Building and everything it has to offer.  Excellent shopping options are nearby, like Westfield Mall and all the upscale boutiques in the vicinity.  In terms of location it really doesn't get a lot better than this.  

My room was very spacious, nearly as large as my NYC apartment, and it was very clean and comfortable.  The bed and pillows were so soft...  I'm totally going to order a couple of the pillows so I can recreate the feeling when I return back to Brooklyn.  

The service here is top notch, too.  It's exactly what you'd expect for the price.

20/04/14 | Link | Rating: 5.0
342. Jennifer L.
Egg On Your Face, Dear Omni

The people at the front desk were lovely, the room was a hotel room. I wasn't expecting a palace or anything.  It was nice.  But that is what you expect when you book a room at a high end hotel.

The beds... oh they were comfortable.  Oh so comfortable.  Apparently just a little too comfortable because I didn't make it down to the restaurant for breakfast on Sunday till 11:10AM.  I had pondered room service but decided I really needed to get my butt out of the oh so amazingly comfortable bed.

I really didn't need much in the way of service for the weekend.  And I didn't think breakfast at 11:10 AM on a Sunday was unreasonable.  

The restaurant -- Bob's -- The one the staff at the front desk made such a big deal about flat out turned me down.  They refused me.  Nope, not only could I not get a couple of eggs but they closed at 11 (never mind there were PLENTY of people in the place... eating eggs).  They would open again for lunch at 11:30.

Can I get eggs?  No.

But I can order room service and get eggs! Yes.

Can I sit in the lobby and order eggs?  No.

What about the bar?  apparently they have a menu.  

Ok, I'll go to the bar... Can I get breakfast?  They were closed till 11:45.  So, my only choice was to go back to my room to eat some eggs?  Yes.  (I felt like I was a little kid being punished.)

Can I get a cup of coffee at least?  Yes.

I waited till noon and had fried calamari for my breakfast... because it was a bar menu.  BTW -- they wouldn't take the bacon cheese burger, hold the burger and substitute an egg either.  

Seriously, a little customer service in a high end hotel please... I could have stayed at the Ritz for a fraction more... and I know for a fact they don't say no to a request for eggs.

19/11/14 | Link | Rating: 2.0
343. Justin C.
Just finished our four night stay at the Omni Hotel and overall I was very pleased with the services provided. The service actually began prior to our stay when Mr Gordon emailed me to see if there was anything I needed prior to checking-in. Very much appreciated.

Check-in was easy and we went straight to our room to find milk and cookies for our son and a complimentary bottle of wine for my wife and me. A simple call to the front desk and we received the roll-away bed we requested (if we hadn't called they would've brought it during the turndown service).

The hotel was centrally located and made it easy to walk around and see many sites and those out of walking range were a cheap Uber ride away. Not only was the concierge very helpful when recommending routes to travel or sites to see, but the whole front desk staff was very knowledgeable about the areas we asked about.

My only real complaint was that I wasn't aware of the $50+ per day parking fee for hotel guests until check-out.

Overall, a very nice hotel with a very courteous staff. I would definitely consider this location again next time I'm in San Francisco.

10/04/15 | Link | Rating: 4.0
344. George M.
Darryl is the best doorman in a city! Staff overall is very helpful and friendly!!!

13/05/15 | Link | Rating: 5.0
345. Cynthia C.
Pricelined for $350 NYE:

*From valet, to front desk to housekeeping, great efficient service.
*Good location
*Turndown service
*Extra toiletries: mouthwash, sewing kit, cotton swabs and balls
*Soaring ceilings, in spacious rooms
*Full gym
*Robe!!!
*Account for extra wait time for cabs, they are few and far between

Good experience, I would stay here again.

01/01/14 | Link | Rating: 4.0
346. Scott G.
Great stay this week at the Omni. The staff was amazing and the room, well....after walking the streets of San Fran and seeing all the sights, it was a great room to relax and recharge in. Highly recommend and we will definitely be back!!!

23/02/15 | Link | Rating: 5.0
347. Bani S.
I made reservations by calling the hotel for convenience.
I had checked the rate with booking.com and hotels.com .
The rate was at $315 including the tax.
But when I stayed at the hotel on the check out they added tax to that fixed rate unlike what the reservation specialist had told me.
When I brought it to their attention they failed to address my concern.
I was very disappointed by their dishonesty and the way they ran their business.
I liked their hotels but from now on I'm not staying there anymore.
They are super expensive and not honest when you book your reservation from the hotel directly.
I hope this helps someone else so it doesn't happen to you.

23/04/15 | Link | Rating: 2.0
348. Jana L.
We stayed here for a couple nights for our first time over New Years and received great service from the minute we arrived from the valet, door guy and front desk (and a few other random employes, and the maids right before we checked out were super sweet). The room we received was on the top floor and BEAUTIFUL. Very comfortable bed, clean, well-lit bathroom, high quality towels, etc.

It's amazing that the one bad review is a girl complaining because she was refused eggs during a time after the restaurant was closed. Seriously? They're closed and you woke up late so now they're gonna giv a bad review because you're lazy and can't walk a block to another restaurant for eggs?  

Which brings me to location: very centrally located to all the areas we wanted to see (you can walk to north beach, china town, russian hill, union square, the ferry building and market, and the bay of fisher mans wharf and many other areas. It was awesome!

10/01/15 | Link | Rating: 5.0
349. Jacob A.
We stayed here for 2 nights while my parents were visiting Northern California. I immediately loved the decor and atmosphere of the lobby, which set a tone for our stay at the Omni.

Our help at the front desk was top notch; we received the full attention of everyone there and were given useful information about places to eat, shows we could see, and amenities offered by the hotel.

The room was spacious and had a great view of the city without being bogged down by the noise of the street. The beds were comfortable and bathrooms were luxurious. I would highly recommend the Omni to anyone looking for a good hotel in the heart of the city. It is expensive, however you are paying for the highest quality of service.

07/03/15 | Link | Rating: 5.0
350. Nesh F.
I have been to many hotels but this one is a lot better! I can say is their SERVICE is just AMAZING!!

The STAFF are very accommodating, friendly, always happy and always offers you any help they can to please the guest! The housekeeping team
Are great, the Concierge are great everything is just great!!

01/02/15 | Link | Rating: 5.0
351. Crystal O.
This hotel was given to us by a friend as a anniversary gift. When we arrived a valet parked our car for us; so nice! Then upon checking in we were checked in fast and up to our room we went. There was a nice handwritten note on the desk with a little Welcome message from housekeeping. The room itself was nice. Bed was soft, bathroom was sparkling clean. About 15 mins after our arrival there was a knock on the door with a delivery of complimentary strawberries with chocolate & caramel dip, chopped walnuts and shredded white chocolate.
When we arrived back from our dinner, they had turned down the bed and left some roses on our pillows. robes and slippers waiting for us along with the radio set to the LOVE channel. It was a nice surprise.

07/10/14 | Link | Rating: 5.0
352. Seb H.
I've stayed at my share of hotels in San Francisco from the motel 6 by the airport to the Fairmont on top of the nob hill and I can easily say that Omni is so far the best experience I had staying at San Francisco. Probably the most cost efficient hotel for me when you weigh the price and quality.

First, the location is perfect for me. It is little further from the crowded tourist driven Union square area but close enough for you to walk over to the shops and restaurants if needed. It's also located at the base of the hills so that you can stroll over to the place easily no matter how drunk or out of shape you are. And unlike the Powell line the cable car which stops by the hotel is less crowded and will also take you to trader joe's directly for your frugal grocery (booze) needs. It's also very close to the ferry building but far enough to be secluded from the crowd which can form there.

As mentioned by others the staff are extremely courteous and friendly. Since the hotel is placed on a main street and lacks a drive in area it can get crowded and hectic by the front door but the valet and doorman staff were helpful and didn't mind me taking up some space while my wife checked in.

While the service is what you would come to expect from such hotels it's the room that actually pushed me over to give this hotel a 5 star review. The room was a bit narrow but it was long and still roomy with great classic decor and furnitures. And although the decor was classic the bathtubs were still spacious and the marble finish on pretty much everything gave the room a classy and clean feel which I love. Now the downside can be that you won't get much of a view from this hotel due to location but since San Francisco is full of vistas throughout the city you won't be missing much.

Omni also has small benefits like free wifi (just need to sign up for free membership if you don't have one already) and a refreshing drink by the lobby which you can pickup on the way in or out. All in all I extremely enjoyed my stay at this hotel and it would be my number one choice if I were to choose from hotels I've been to already.

16/01/15 | Link | Rating: 5.0
353. Britt H.
I fell in love the second the valet opened my door. He made a joke and made us at ease.  The staff is nothing but welcoming.  Always making sure we know where we are going, making suggestions and being polite and courteous.   The room is nice. Comfortable bed and plenty of space.  Lots of extra  "forget me nots" like q-tips, mouth wash and even a little sewing kit.  Recommend if you are not an early riser to put the "do not disturb" sign up so the maids know to not knock at 8 am. I will stay here every visit to the city. Close to everything; union square, financial district, China town, little italy, and just short of 2 miles from AT&T Park. The only negative part is the $60 a night charge for parking but it is the city after all.

04/05/15 | Link | Rating: 5.0
354. Rocky F.
Pros: Great location, not far from BART and walking distance to North Beach, Chinatown and the Ferry Building. Rooms are larger than many other downtown hotels. Well appointed bathroom. The room we stayed in was nice and quiet. Free WiFi if you sign up for the free Omni rewards program. Check in was fast.

Cons: Unlike other reviewers who raved about the staff, the door staff completely ignored us as we entered the hotel. (we took BART and had walked up with our bags, no car.) They didn't open the doors for us, and didn't offer to carry our bags down the steps into the lobby. The lighting in the room is okay, but there is no way (unless you have really long arms) to turn off the bedside lights while you are in bed. Room Service trays with dirty dishes seemed to be out in the hall way for a long time before anyone picked them up.

Honestly, the staff did not interact with us much at all. We spent two nights, and were in and out of the lobby multiple times each day. Usually the only greetings we got were from the hostess outside the in-hotel restaurant and the housekeepers. On Saturday morning we were out of the room for three hours and returned to find that the room had not been cleaned yet. We put up the privacy sign so we could shower and then got a voice mail from the staff saying that they could not clean our room because the privacy sign was up. That was pretty annoying.  When I pay over $500 for two nights at a hotel, I expect better than what we got at the Omni.

28/02/15 | Link | Rating: 3.0
355. Natalie C.
LOVED this hotel. Husband and I went here for a weekend getaway and it was so amazing. The staff was so so so friendly and attentive. Their food was so good from room service and the location is perfect. Walking distance from Chinatown and amazing shops like Chanel, Louis Vuitton, and the amazing Britex Fabric store. This place is beautiful inside and honestly worth the price. You can get a pretty decent deal if you look hard enough. The location was really the best part. Will definitely come back....regularly!

08/05/15 | Link | Rating: 5.0
356. Charlie B.
Leave the kids at home.

Grand lobby entrance and super close to BART.  I got an upgrade from the staff just because I asked nicely.  

I've stayed at other hotels, but I really like the coziness and elegance from the Omni....will be back!

12/03/15 | Link | Rating: 3.0
357. Shameem A.
Great service. Extremely comfortable bed and quiet room. Free wifi if you become a rewards member on the spot which is free. Free coffee in the morning in the hotel restaurant. Great location. Just wish they had a hot tub and pool!

23/03/15 | Link | Rating: 4.0
358. Gina N.
Great service!!! I'm very impressed. We've stayed in quite a few nice hotels and even at fancy ones service is always hit or miss. Right when you walk in the door you are greeted and immediately feel welcome. They noted by baby immediately and gave her a welcome backpack filled with goodies and even brought up a glass of milk and cookies for her! It's also a great location in the financial district with easy access to chinatown, northbeach, union square and the ferry bldg! Would definitely stay here again!

16/01/15 | Link | Rating: 5.0
359. Ken S.
I was excited to stay here after watching Silicon Valley's season 1 / last episode.  Overall, it's a pleasant stay at the hotel and I like the hotel bar but the rooms and hotel decor are on the more dated side.  Not my top choice of hotels but pleasant stay overall.

18/04/15 | Link | Rating: 3.0
360. Angelica C.
This hotel is amazing and in a great location! I literally was able to walk everywhere, minus the sunset district which was a short train ride away. This hotel is a 10 minute walk to Union Square, a 7 minute walk to the market on the weekends, a 7 minute walk into China town and maybe a 10 minute walk to little Italy. A little further but definitely worth it is a 20 minute walk to pier 39 to see the sea lions! If you don't stay at this hotel for the amazing location it's worth to stay for the amazing service! The doormen were exceptional!!! They provided directions, suggestions, guidance and helped in any way possible to make your trip worthwhile. If I'm back in San Fran I know where I will stay again!

17/05/15 | Link | Rating: 5.0
361. John R.
The Omni downtown San Francisco is great. They have a Bobs Steak House down in the lobby that you can bring dinner up to the room. The staff was extremely helpful and the rooms were very nice. We stayed there over Easter and they even had an Easter egg hunt for the kids. They did a very nice job. Right off of Union Square so close walking distance to many shopping areas and other attractions. Price we paid was reasonable for downtown San Francisco.

12/05/15 | Link | Rating: 5.0
362. Kash H.
My boyfriend and I stayed here for 4 days, it was a very comfortable, relaxing stay. We stayed on the 17th floor & had an amazing view. The windows were pretty much floor to ceiling. The bed was comfyyyy. An earthquake hit during the night which I think was about a 4 magnitude, we felt the building roll as if it was on skates. This hotel is in the financial district so all the food places were closed during the weekend, which sucked! We ordered chocolate cake from room service which was sooooo moist & decadent, one slice with a scoop of vanilla ice cream was $35. It was a smooth check in & checkout. I'd stay there again. My honey paid approximately $1300 for 3 nights.

05/05/15 | Link | Rating: 4.0
363. Michael Erin S.
The hotel is charming, I loved the door guy, and the champagne reception was a nice touch, but this hotel has issues. I was disgusted to find stained sheets and a cockroach in my bed, and I was disappointed that the hotel staff weren't very friendly in dealing with it. They moved me from 1708 to 1607, as though I'm not aware that cockroaches travel through walls and the new room is down and over one from the origin. They didn't even call to ask if the new room was okay, or check in with me about the issue as I checked out. Very disappointing. The new room was incredibly dusty and the windows weren't clean.

21/05/15 | Link | Rating: 1.0
364. Randy L.
This place from the valet to the front desk is fantastic.  They even brought milk and cookies for the kids each day.  

Cons:

I wish they had queen beds instead of two double.

$60/day parking.  Ouch :( you would think staying for 5 days would give you a cheaper rate.

08/04/15 | Link | Rating: 4.0
365. Aida C.
Everyone was friendly and helpful
Cookies - delivered everyday we stayed for the kids (the kids love it)
They always gave us ideas on where to eat or what to do in the city !
The only thing for me I wish they had queen beds :/
Over all great place to stay

08/04/15 | Link | Rating: 4.0
366. Kate K.
I absolutely love this hotel! After being a longtime Kimpton fan (they're still great) and staying with other 'high end' hotels like Mark Hopkins and Fairmont, Omni is now the only hotel I stay with when I visit SF.

Let's talk location:
- It's tucked into Financial District with easy walkability to the Embarcadero, Chinatown, Union Sq, Russian Hill, etc.
- Lively during the day but nice and quiet at night and on weekends, making for peaceful, uninterrupted sleep.
- Close to lots of affordable (and upscale) restaurants and coffee shops for a wide array of eating choices. Also close to tons of shopping!

Atmosphere and Decor:
- This place is impeccable. From the exterior, to the gorgeously decorated wood-paneled lobby, to the elevators, carpets, and rooms, everything feels classy and opulent without being pretentious or stuffy.
- The rooms themselves are clean and thoughtfully laid out, with ample sized bathrooms and closets for your tri-daily outfit changes and hair product collection.
- Lighting in the rooms and bathrooms is bright but not harsh, and the rooms with views of California street get lots of soft daylight, permitting you're not fogged in.

Comfort:
- The beds are sooo plush and comfortable. Plenty of pillows and a medium-weight down blanket make it difficult to get out of bed (especially with the blackout curtains).
- Each room has a desk with a chair and an armchair with an ottoman, making it possible for a guest to come and hangout comfortably.
- Extremely quick central AC and heat, plus the windows do open a few inches if you're craving some fresh air.
- Plus robes that are so comfortable that I bought one. Yeah, I'm a sucker.

Service (this is what seals the deal for me):
- Every single staff member goes above and beyond, making every stay so enjoyable. They are friendly, professional and graceful, and make it seem like anything is possible.
- A few of the many, many perks include turndown service, speedy and awesome room service, rockstar concierge, fruit water and apples in the lobby, and if you're an Omni Member - a complimentary drink left at your door every morning AND free WiFi.

Omni is seriously the best in every category when it comes to the price, and my hotel for life in San Francisco. You won't be disappointed.

07/04/15 | Link | Rating: 5.0