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Palace Hotel in San Francisco, CA

Palace Hotel in San Francisco, CA

Specialties

Built in 1875 to celebrate the West Coast boom, the Palace Hotel, a Luxury Collection Hotel, San Francisco is one of  the city's most treasured landmarks. The hotel is located just steps away from Union Square, Chinatown, the Financial District and the Moscone Convention Center.

From the famed 1909 Maxfield Parrish mural "The Pied Piper of Hamlin" in our Pied Piper Bar to the grandeur of the Garden Court to the sky lit indoor pool, the Palace Hotel captures a timeless sophistication that is as distinct as it is inviting.

Experience gracious hospitality on a grand scale in our 552 rooms and suites, evidenced by soaring 14-foot ceilings, original architectural details, opulent bedding, marble bathrooms and a host of thoughtful and luxurious modern amenities.

History

Established in 1875.

The Palace Hotel, a historic downtown San Francisco hotel, holds a fabled past steeped in grandeur.  For over a century, the Palace Hotel has been the site of important and regal events ranging from formal political gatherings to the exclusive galas of high society and private parties.  The Palace Hotel today maintains the hotel's tradition of excellence and sophistication.  

The Palace Hotel, built in 1875, envisioned by William Chapman Ralston and William Sharon, was reputedly the largest, most luxurious and costly hotel in the world. The San Francisco Palace Hotel was designed as the American counterpart to the grand hotels of Europe. On October 2, 1875, the Palace Hotel officially opened to capture the hearts of the American public.

 

Company Info:

Rating: 3.60

Address: 2 New Montgomery St, San Francisco, CA, 94105

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    Comments (670):

    1. Anjali K.
    The tea IS great.  The atmosphere is fabulous.  The people watching - WOW.  The ceiling (through which Michael Douglas fell in The Game) is also great.  I've done everything here from host a bridal shower tea to attend a trial lawyers event.  And I've never been disappointed.  Whether it is the stellar lighting that makes people just look better or the fact that presentation is ALWAYS attended to - meticulously - there is something about old world traditional class that I just love (and when a woman of color yearns for the olden days it's GOT to be worth it!)

    07/12/05 | Link | Rating: 5.0
    2. Carolyn W.
    As all of the reviewers report this building is truly beautiful. We are local and our family has celebrated Christmas Eve brunch in the opulent Garden Court for many years. We treasure the photos, taken through the years, of our children seated in the magnificently carved wood and gilt thrones. The food is average but the strolling carolers, the festive staff and the fairy tale decor make me feel as though I have stepped into the set of the The Nutcracker. I strongly suggest that you enjoy all of this through lunch at the Garden Court. Don't bother to stay overnight. Yes, the corridors to the bedrooms are expansive- quite grand, the rooms have flat screen televisions and comfy  beds  but it is completely absurd to pay 16.95 for internet access anywhere but it is totally acceptable to charge for it in SF. Also the parking is $48 and that is silly too. SF is great but it is not NYC. So you can stay at the Fairmont for elegance or W for cool but avoid this place until they offer basic amenities for a reasonable price. I really hate being screwed!

    13/08/08 | Link | Rating: 2.0
    3. Wesley J.
    One of the best hotels in San Francisco.  Specifically, because of it's history (read other reviews for a glimpse).  Just be warned, rooms are somewhat small.  But service and style is perfect.

    18/09/06 | Link | Rating: 4.0
    4. eve l.
    the marie antoinette in me is very inspired by this opulent hotel.

    27/03/06 | Link | Rating: 5.0
    5. Moi S.
    I can say nothing bad about this place.  They appeased my mom's hypocondriac insanity with flying colors.  I think that needs a story to go with it.  My mom was in her bed, and she sat up quickly.  Then she went back to sleep, and then figured she might have hurt herself and called the front desk.  They sent up security to check on her and of course asked if she needed to go to the hospital, and she said yes for no aparent reason.  At the time I was moving into my place and was not at the hotel, but they left my several pleasant messages saying my mom was in the Hospital... a fairly normal message to get since she's a hypocondriac.  When i got there in the Morning, my mom was propped up on about 20 pillows being waited on hand and foot being brought a seemingly endless supply of toast and marmalade.  (she was fine, by the way, the doctors actually scolded her and asked why she wasted their time).   The Palace even got her soy yogurt especially from whole foods because she asked for it.  The night after that I got another pleasant call from the front desk, "You mom is in the lobby, and she's not feeling so well."  I was there with my sister a few minutes later, and we ended up having a screaming match in the Lobby, and they gave us some space.  They even supplied a wheel chair for my mom after my sister and I went upstairs because we were sick of her bullshit.  No one ever embarassed us or gave us a hard time for going through a hard time, and the service was excellent, and the architecture was beautiful.

    06/01/06 | Link | Rating: 5.0
    6. Eric L.
    Prime location, beautiful building, and an attentive staff.  Even though I live in the Bay Area, I stayed in the Palace for a night during a work retreat last summer.  I checked in around 6 pm, had dinner and a few (read: 15) drinks, and got back to my room around 3 am.  When I arrived, there was a plate with four massive chocolate covered strawberries waiting for me on the desk with a lovely note from the staff that said, "Thank you for spending your special night with us."  Confused (and very drunk), I called the front desk to find out what the hell was going on.  Turns out they delivered some newlyweds' strawberries to me by accident.  Nice.  I've got a room in a swanky hotel with 1000 thread count sheets, cable TV and chocolate covered strawberries.  There are few better ways to pass out drunk that I can think of.  It sure beat my usual post-boozing-in-the-city routine of curling up on my friend Geoff's three foot long couch.

    28/11/06 | Link | Rating: 4.0
    7. Nini L.
    Went with the girls (5 of us) for a momentous birthday occasion.  Waited for 1pm to be seated, we were the third party to be seated.  Why did the hostess offered us the table near the front door where all the passerbys could look and listen(there is no wall separating us from the lobby).  We requested another table more in the middle of the room, which she granted to us.  The waitress immediately brought out the serving dishes with the tea sandwiches and desserts, but no greetings or explanations.  She later brought us the scones and condiments and returned for our tea orders.  The setting was beautiful and the atmosphere was very relaxing.  The service was excellent.  The tables are far enough apart so that we felt "private".  The delectables lived up to the grand tea tradition.  I would return for a special occasion.

    29/10/07 | Link | Rating: 4.0
    8. Mama L.
    I don't get out of bed before 10am on weekends very often, and when I do it has to be for something absolutely fabulous. Sunday all you can eat buffet brunch at The Palace hotel is beyond fab! I was pleasantly surprised by how beautiful the brunch room was. Very gilded and ornate, definitely old school San Francisco. I even had a celebrity sighting there-- sitting at a table next to us was Joe Montana. The food was fresh and plentiful. Indulge on the cheese selection and the french toast. Skip the sushi bar (the sushi looked dingy) and try some of the fun dim sum instead (especially the gold fish dumpling!) and save room for the omelet and seafood bar. A decadent and sumptuous San Francisco experience!

    18/03/07 | Link | Rating: 4.0
    9. Connie C.
    The Palace Hotel is beautiful and grand, and holds so much history. For anyone searching for a venue to have their wedding, this hotel would definitely provide you with a fairytale setting. The Garden Court is spectacular as it is. Claudie Newman is the catering sales manager/event coordinator at the Palace, and she is the most kind, funny, and attentive manager I have ever encountered in all of my venue searches. Both my fiancee and I totally hit it off with her when we first met with her. If we hadn't ultimately decided to have a destination wedding, I would have loved working with Claudie in the wedding planning process. She's had a lot of experience in event coordinating, as she used to work at The Palms in Vegas, and is just a really great and personable woman. Even after I broke the news to her that we decided on another venue, she offered to help if I ever had any questions about anything. If I could, I'd fly her out to Hawaii to help me with my wedding!

    12/05/06 | Link | Rating: 5.0
    10. Gilda S.
    My husband and I stayed one night at the Palace Hotel on the night of the Chinese New Year Parade.  Our experience could not have been more outstanding. Being native San Franciscans we had been to the public spaces of the Palace numerous times and staying overnight was a lifelong dream come true.  The beauty, elegance and sheer magnificence of the Palace cannot be beat!  Although we received an excellent rate, when we asked at the counter for a better rate they immediately responded by upgrading our room! The understated and very comfortable room oozed elegance.  The inner courtyard room was very quiet, the bed soft and cozy. When we asked for an extra robe it was delivered promptly. Only guests have access to the swimming pool, hot tub, exercise room and sauna.  The pool has a clear ceiling with a view of the surrounding San Francisco skyline. Freshly brewed coffee was served for guests in the morning in the registration area. While our stay was for less than 24 hours it could not have been a better, more refreshing mini-vacation close to home. Oh, and being able to walk out our door, view the parade, and return without driving through the traffic was a huge perk!

    28/02/10 | Link | Rating: 5.0
    11. francis A.
    I stay in SF approx. 18 times a year however I have not stayed at the Palace since I was child until the past weekend and can say I will return as it is now my favorite. The Hotel is right off the Montgomery BART station which makes this the easiest Hotel to access if one is not driving into town. The Hotel itself is Grand....very old world which I for one do appreciate. The Lobby and the Garden Court are something to be seen and admired and there is a great lounge off the Lobby as well....The Pied Piper. The rooms are pretty basic but nice with high ceilings giving the rooms a larger feel than most hotels with a decent restroom. The only drawback I saw to my room was no coffee maker but I have been seeing this in some of the 4 + star hotels recently. If you need to use a computer....BRING YOUR OWN!. There is a business center and they have computers that you have to swipe a credit card to use and all I can say is DO NOT SWIPE YOUR CREDIT CARD!........all in all a very decent hotel in a great location....you can't go wrong by staying here.......just don't use their computers!

    08/02/10 | Link | Rating: 4.0
    12. Tammy N.
    i've stayed here a handful of times for business and had nothing to complain about but staying here for a week with my family and dog is cause for writing a review.  we needed a place to stay while our things made the journey from Champaign and this was the only place we could find that could accomodate the number of rooms we needed plus dog for the number of nights we needed.  After calling several other places, this automatically causes deep loyalty and admiration.  They have treated our dog like a queen and made us feel comfortable having her in the public spaces.  That is not always the case with "pet-friendly" hotels.  The gorgeous pool with glass ceiling is just what we needed to relax.  It's super quiet and serene.  The breakfast is too much to describe here and really deserves its own review.  The staff everywhere in the hotel are smart and polite.  24-hour room service is a major plus.

    17/08/07 | Link | Rating: 5.0
    13. Big headed P.
    Kimberly Zinn, catering sales manager, is fantastic.  She has been very courteous and attentive.  We visited about 30 sites for our wedding (quite a few "big name hotels"") and she was only one of the few (less than five) that kept in touch with us during the entire decision making process.  In the end, we went with another venue, but if you're considering getting married in the city, definitely go check out the Palace (the main dining hall is gorgeous!) and ask for kimberly.  You won't be disappointed.

    24/09/07 | Link | Rating: 5.0
    14. E M.
    great place to throw a wedding reception in the grand ballroom or the gold ballrom which i like better.  the movie the game with michael douglass and sean penn was filmed here in the climatic closing scene.

    24/03/08 | Link | Rating: 5.0
    15. Masi D.
    Fantastic hotel in SOMA. Good neighborhood (as far as Soma goes), beautiful rooms and furnishings. Bathroom well stocked and comfortable, great maid service. And everyone at the hotel was very personable and helpful. Haven't had really good service at a hotel in a while. Can be very pricey, but they do have specials once in a while.

    21/02/06 | Link | Rating: 5.0
    16. Andrew W.
    I think, the more luxurious the hotel than the more mediocre the food. The food, actually wasn't that bad except that it cost more than a hundred dollars for two... The decor; simply beautiful. I just can't get over the bill range for what pretty much was low-range fine-dining at up-scale prices.

    08/01/06 | Link | Rating: 3.0
    17. Philippe B.
    The best part of this restaurant is to share a platter of oysters at the bar, right at the entrance. Going further puts you at risk of laughing at the ridiculous extravagance of the decor, the pressing and invasive service, the somnolent lighting, the greasy sauces, the extravagant menu names that hides a very average cooking. Not adequate for business, inadequate for a date. Maybe to take your uncle from Oklahoma on a tour of "historical San Francisco"

    29/09/05 | Link | Rating: 3.0
    18. Wendy H.
    As a gal who likes to live life "on-the-go" (snap, snap, snap,) this hotel is the complete opposite of Right Now Response Time!  The ambiance of this place is definitely 5-star friendly, their Gardent Court was even featured in the movie "The Game" w/ Michael Douglas.  
    But during check-in, I made it VERY CLEAR to the host that I was late watching March Madness w/ my friends at a bar.  He checked me into a room which had an inactive door knob.  This caused me to ride the elevator up and down and up and down with my rollie and luggage.   Very irritated at this point, one hotel dude came to help me.  I wasn't sure if he knew "helping" guests at a 5-star hotel requires putting on a simple smile on his face.  His attitud was cold and curt, as if it was MY fault that 4 different sets of keys given to me didn't work.  They finally checked me into another room, where I got to catch my Cal/NC State game on tv.  During half time, I rushed downstairs to catch a cab so I could meet my friends on Polk St.  The bell men hailing cabs were unfocused and distracted.  Totally NOT Right Now Response Time!!!!   All of us standing in cab line were in a hurry, but they were too jocular to care.  It took 20 minutes (which seemed like eternity) for two people before me to get their cabs.  Fortunately, I realized that the girl standing behind me was also heading to the same location (she actually bartends at Greens) so we decided to share a limo ride there.  Thankfully there was a TV inside the limo so I could still catch the 2nd half of my game.  (Yeah, arriving at Greens in a limo was definitely an experience on its own!!)  
    Staying at the Palace Hotel turned out to be ok, but I've stayed at plenty of other fancy hotels around the world.  Let' s just say, if I had to pick a hotel to stay in SF again, this wouldn't be my #1 choice.  They need to polish on their RNRT!

    18/03/06 | Link | Rating: 3.0
    19. Risa F.
    Most incredible place to have high tea on the weekend: the Garden Court.  Truly lavish, and elegant you feel transported to another place and time. The bar is equally atmospheric with Maxfield Parrish painting and dark redwood, very clubby and old-school. It's a great hotel to meet at, and is central to most downtown attractions. I'm just looking for an excuse to stay there, or have someone I know stay there: it seems like a beautiful gem of a hotel!

    02/01/06 | Link | Rating: 4.0
    20. Omar S.
    While the food was only good (not great), the atmosphere here for brunch is wonderful.  With a ton of selections, a lovely band (audible, but not too loud), and an absolutely gorgeous room, this is a wonderful place to take a date for brunch.

    07/08/06 | Link | Rating: 5.0
    21. Preston B.
    A great hotel to stay in. Now i didn't pay, but obviously expect to pay quite a lot, but it's an amazing hotel. My dad and I stayed there and loved it. It takes you back in time a little, and we had brunch downstairs in the huge resturaunt in the center of the hotel. Anywho... just go walk around in there, you will enjoy it, PLUS it's FREE to walk around. Maybe not to walk into the hotel rooms.

    18/10/05 | Link | Rating: 5.0
    22. P H I L H.
    The Palace is THE classic favorite hotel on Market.  Be sure to visit the indoor pool which has windows on the ceiling for wonderful natural lighting.  It's like swimming in a warm sunny terrarium.  Room size, quality, service and food is great too of course.

    26/04/06 | Link | Rating: 5.0
    23. Melissa K.
    I just stayed here and it was beautiful.  It sort of reminded me of Vegas, but I loved it.  The staff was super friendly and the rooms were impeccably clean.  The beds, wow were those comfortable.  If I could afford this place on my own I would stay here again.  It was very elegant.  I highly recommend this hotel.

    20/09/06 | Link | Rating: 4.0
    24. Bob H.
    This is my favorite San Francisco hotel.  It combines old world charm, elegance, and service with modern amenities including Internet.  Excellent bedding and room decor.  Steeped in history.  All around, a great place to stay.

    09/10/05 | Link | Rating: 5.0
    25. Angie C.
    I lived here for my first three weeks in San Francisco.  Lucky me!  It was a beautiful hotel.  The cleaning staff was helpful and very responsive.  If you have to live in a hotel, this one is a pretty good one to do it in.

    12/10/06 | Link | Rating: 4.0
    26. Miguel C.
    I stayed at this hotel in the summer of 2008 and I thought it was at least a four star.  I reserved this through expedia and the room I was given was small but very nice.  It had a huge LG LCD TV with available HD feed.  The bathroom was small but very clean.  There was nothing to see out the window except for the building next door.  You can take BART (that's metro for you people from DC) from the airport to the front door of the hotel and there was a bus stop too. The people at the front desk were nice and gave me no headaches, in fact they helped me by keeping my stuff at the hotel even after I had checked out (I had a late flight).  Wireless internet was convenient in the lobby but no wireless internet in my room (  :(  ).  I was able to continue my training since they had exercise equipment, sauna, and a very nice pool.  I was rarely in my room since I am the kind of traveler that likes to do and see as much when I'm on vacation.   People on here complain about valet parking, well, you really don't need a car in San Francisco..it's a pain everywhere....trust me.  There were many tour agencies that picked me up and dropped me off at the palace.  I was starving one night and I was able to pick up some fast food a few blocks from the hotel..oh..there is also an smoothie/juice place very close by.  There is also a huge mall 2 miles from the hotel.

    05/03/09 | Link | Rating: 4.0
    27. Cathleya G.
    Great hotel and you can find GREAT rates on travelocity, expedia, etc.  Word to the wise, DONT STAY HERE (if youre a tourist and driving) during the Chinese New Year parade...The one way-ness of New Montgomery off of Market St. makes for a dangerously tear-filled situation while you sit in your car and circle the block 2 times in 3 hours.

    26/01/06 | Link | Rating: 4.0
    28. Diane W.
    This is a beautiful hotel close to everything I wanted to see in San Francisco.  I wanted to be close to Union Square and the San Francisco Centre so I could get my shop on.  I also wanted to be close to SFMOMA and the Metreon to see art and the Titanic artifacts.  The Palace location was perfect.  The room was great!  I have never slept so well in a hotel.  It was quiet and dark.  The only mishap was that housekeeping knocked on the door even though we had our "Do Not Disturb" sign out.  What's up with that?

    15/11/06 | Link | Rating: 5.0
    29. cyndi L.
    Super clean. You generally can't miss with posh hotels. The staff is always checking the bathrooms. The only difference with this bathroom from the others so far is that most of the one's I've written about have full doors with no way for anyone to look from below or above the door to check for occupancy. Oh, the floor is a shiny black marble which acts kind of like a mirror so you know, you've been warned.

    18/07/06 | Link | Rating: 4.0
    30. Karen B.
    Beautiful hotel...had an afternoon tea here with my bridesmaids...which was planned by the UBER FABU Jennifer R...the tea was delicious and the accoutrements were scrumptious daahhhling...simply fahh-bulouuus!!  Now if only I can get Jennifer R. to plan more of these for me....

    28/02/07 | Link | Rating: 5.0
    31. David E.
    This was a pretty great hotel.  My flight got changed so I called ahead to see if I could check in early.  They had no problem accommodating me.  Upon arrival I was amazed by the look and feel of the lobby, domed restaurant, halls, etc.  You can really feel the historic nature of the hotel.  Check in was simple and quick.  I was a little underwhelmed by the features of the room, but it still looked great and was extremely comfortable.  You can kind of hear the other guests from your room, but it wasn't a huge issue or too distracting.  The internet was slow/expensive and confined to an ethernet connection-no wifi.  The pool, spa, and fitness center were nice.  The bar at the hotel was great.  Good food, best mojito ever, and the bartenders were professional, friendly, and willing to converse with the customers.  Finally the location is great.  Close to BART and there are always taxis out in front.  I would come here again.

    25/08/09 | Link | Rating: 4.0
    32. Jill L.
    We stayed here on a quick trip to San Francisco. New Years Eve 2008. It was exactly as the others before me had said. Great location, close to everything. Union Square, restaurants, shopping, public transportation. Staff was awesome! So helpful! The hotel was gorgeous, decorated beautifully for Christmas, etc. The room was very nice. We were only there for one night, and our purpose was not to hang out in the room. In spite of the fire alarm that went off at five in the morning on New Years Day, everything was perfect! The fire alarm didn't even surprise me, as another user had said the same thing! I'd stay there again when we go back.

    06/02/09 | Link | Rating: 4.0
    33. Madeline H.
    High tea at the Garden Court of the Palace Hotel is fabulous!  They offer a variety of delicious and aromatic teas as well as staples for afternoon tea:  scones, lemon curd, etc., but my favorite was the rose jelly (a touch of rose flavor but not overpowering).  The decor is elegant and bright while service was excellent.  They also host parties for kids as we saw the cutest little girls having a birthday/princess tea party.

    12/06/06 | Link | Rating: 5.0
    34. Melissa L.
    I just held a sales luncheon in the French Parlor of the Palace Hotel.  The room was magnificent.  I choose that descriptor because cool and hip just don't fit this unique piece of San Francisco's historical landscape.  The banquet food was good, not your typical "cardboard filet" hotel food, and the servers were amazing.  I recommend this hotel for unique and elegant lunch and dinner functions.  Also, make sure to stop for a drink in the Garden  Court or Maxfields.

    29/06/06 | Link | Rating: 4.0
    35. kahau m.
    stayed here twice in the last 18 months. great place to stay in san francisco. very convenient, very nice, nice bar. easy walk to the ferry terminal, union square, chinatown, cable cars. Muni station is right outside and down the stairs. get a good rate and just do it. would definitely stay there again and again.

    14/05/09 | Link | Rating: 4.0
    36. Yan M.
    The experience here was remarkable....the plush beds, the imperial style decor, high ceiling rooms, the amenities are all so incredible. Definitely sleeping in style or imperial style that is. The spa and pool area is also amazing and luxurious. Not forgetting the Sunday brunch at the Garden Court is simply marvellous and lavish. There was a scene in the movie The Game where Michael Douglas came crashing through the ceiling and this scene was apparently filmed at Garden Court

    06/02/07 | Link | Rating: 5.0
    37. Amy C.
    Having high tea in the garden court makes you feel somehow just a little bit royal or at least just a bit more sophisticated than before you stepped in.  There's a wonderful selection of teas and the tiers of scones, finger sandwiches, and little pastries are simply delish!  It's a great, relaxing afternoon spent feeling rather special.

    23/05/07 | Link | Rating: 4.0
    38. Stephanie F.
    I did not stay at this hotel. My family and I went for Saturday brunch to celebrate a birthday. It was buffet style and $70 per head. There was tons of food to choose from, everything you can imagine. The food was barely warm and nothing special. The price included champagne but we could barely track down a waiter to refill our glasses. At one point my sister had to go find a waiter to get more coffee and when he finally came with it, he didn't even ask the rest of us if we wanted more coffee as well and wisked away...we had to track him down again. After that he completely disappeared and we sat with dirty plates for quite some time before we could go get more food. Not really a good experience. When we left, we went to valet to get our car ($48) to park for breakfast......the valet took the money and walked away. He didn't even open the car doors and we had my mother with us who walks with a cane. $48 and they can't even open the door. We were all really bummed with our experience and won't be going back or recommending this hotel to anyone.

    27/09/11 | Link | Rating: 1.0
    39. Fatty A.
    Yes, I know I am a fat ass, but I am usually not a buffet fan.  Garden court at the Palace hotel was recently voted the 2nd best buffet brunch in the bay area.  At $59/fatty I would definitely prefer eating here instead of Cityscape.  But the brunch buffet wasn't as good as I expected it to be.  However, I am giving the Garden Court 5 starts because not only is this restaurant a beautifully decorated place to take your manatee but the THANKSGIVING BUFFET is the BEST buffet I have ever eaten in the United States.  Fatty is not a FOB because only fat asians are found in the US.  I seriously ate 10 plates of dinner, 2 plates of dessert and 20 bowls of the lobster bisque.  They also had a ice louge for flavored vodka shots.  If you want to eat with a fatty be there this November 2006.  Tip: Make reservations early because they will be booked within a month of the event!

    31/05/06 | Link | Rating: 5.0
    40. Karl K.
    My stayed was for only one night, but was on New Year's Eve. I was able to get a very reasonable rate on their website, only $169.00 which is not bad for New Years in the city. All of the staff seemed very helpful and nice. Front desk person, very nice with a great personality. This is a very old hotel, but still in vey good condition, clean and well kept. We just got the standard room, since we got a cheap rate online. Good sized room, what makes it feel bigger is the high ceilings. The room had all the normal things a hotel would have, and the king size bed was vey comfy.
    Since this was New Years Eve, the hotel security was very tight, but not overpowering. It kept the party that was down in the main ballroom there, instead of in the rooms. We got back to our room about 2:30am, and it was nice and quite.
    Did not eat at any of the restaurants, the special brunch for New Years Day was $85.00 per person, too much of a buffett!!
    I would recommend this hotel, based on price and location.

    02/03/07 | Link | Rating: 4.0
    41. Herb F.
    we stayed at palace hotel when we celebrated my wife's birthday and partied the night away in sf...  pretty glamorous hotel...  the room was pretty lush and comfy...  good size room...  we also had breakfast at the restaurant down stairs adjacent the lobby...  they make an awesome eggs benedict there...  their hollandaise sauce is pretty amazing...  goes really well with a fresh squeezed glass of oj...  definitely great memories at the palace hotel...  h-100...

    20/11/09 | Link | Rating: 4.0
    42. jewel r.
    A Christmas brunch to remember. How many buffets can actually manage to serve scrambled eggs that were not dry???? Loved the prime rib, oysters, caviar with blinis and all the fixings. Also, the service was outstanding. I'm not a buffet fan, but have been to a few in upscale hotels (Ritz Carlton in SF, Peninsula in Beverly Hills), and this one stood out for its attentive waitstaff.

    High tea is also a must do here. Simply grand.

    25/12/07 | Link | Rating: 5.0
    43. fuck you p.
    Based on two seperate experiences going for a drinks I reccomend not sitting at the bar and opting for the more central area. They serve drinks there and the ambiance is much better than at the physical bar. The coctail waiter will serve you your drink FROM the bar and you can enjoy the view. The barstool area is just one option.

    17/04/07 | Link | Rating: 5.0
    44. Pippi L.
    This is a nice old-school SF hotel with high ceilings in each room and beautiful decor but i can't exactly say this is my favorite SF hotel. Stayed here with my friend since we were going to a giants game that night and my friend was driving in from gilroy. I got a great deal through hotwire, so it was definitely worth the price I paid for it. The beds were super comfy but we had a crappy view of what i like to call the 'rock garden'. Didn't have a chance to experience high-tea or brunch here, but I will definitely come back for that!

    23/09/07 | Link | Rating: 4.0
    45. Katie C.
    I had a Junior Suite for $300 and it was fantastic. I used the room to get ready for my wedding with my mom and bridesmaids, then spent the night with my new husband.

    The decor was elegant, the bed was comfortable and clean, they accommodated me with early check-in at my request, and the room was spacious enough to fit everyone with no problem. I was very happy with how it turned out, and the price was not much more than a smaller room offered at many other nicer SF hotels.

    I was very happy with this room and the hotel was absolutely gorgeous. I would recommend this hotel.

    24/03/08 | Link | Rating: 5.0
    46. Sarah S.
    Great Hotel. Rooms are beautiful and the  beds have plush linens. Word to the wise, DO NOT PARK your car in the Hotel Valet. The overnight charge is $48.00. Also, the pool area and womens locker room are in need of upgrades and look outdated. Otherwise, great staff and service.

    20/11/06 | Link | Rating: 4.0
    47. Ann C.
    Great for HIGH TEA.  Beautiful venue.  Make reservations.

    18/11/07 | Link | Rating: 3.0
    48. Connie E.
    Just returned from a SF weekend with my children.  Like always, we stayed at the Palace.  It's been thirty years since my first visit.  Feels like the recession is taking a toll.  Service at the always breath-taking Garden Court was painfully slow.  Orders were missed and the food was so so.  The room was comfy as ever although ever so worn and tired.  We saw many familiar faces amongst the staff, which is a good thing.  It's tough to beat the location and ease of access.  We'll be back and hope some updating might be possible once the economy springs back.

    09/05/10 | Link | Rating: 4.0
    49. tiffany p.
    The Spa was an ok experience.  I had a hot stone massage w/ upgrade to deep tissue.  It was not deep tissue and on top of that I got burned by the stones.

    19/10/07 | Link | Rating: 3.0
    50. Johnny C.
    One of my favorite hotels in the city for it's rich history. Caruso stayed here during the 1906 Quake (rumble,rumble). A fabulous dining room to either have high tea in or afternoon cocktail. There is an old school bar with wood paneling that though antiquated feeling, is still a quaint place for meet-ups. The staff is the most efficient and polite next to the Regent. Only drawback is that it sometimes feels a little to old school...like ancient school..like carbon dating. Good place to have the 'rents and grand'rents stay during holiday shopping. A friend who left DNA here loved what she recalls of the rooms.

    24/12/06 | Link | Rating: 5.0
    51. Katie F.
    I felt like I was staying at the palace from Disney's Beauty and the Beast!  Ok, so it's not a castle, but the entry way feels like a bigger and better version of the ballroom featured in the movie!  I felt like I was being cultured just walking around the joint.  Their bar is known as the 'home of the pied piper.'  WTF?!  That's awesome.

    08/10/07 | Link | Rating: 5.0
    52. Gerald O.
    I'm surprised that the toilet in the room I was in was one of the old fashion toilets that wastes a lot of water.  I would think they would have upgraded by now.  We stayed 5 nights, but only one of those nights did a housekeeper come in and turn-down the bed and leave a couple of Palace chocolate squares. The pictures on the walls were hung quite low and one of the walls was noticeably bare; that look seemed odd and unattractive.   All in all it was a good room and an enjoyable stay.

    15/12/10 | Link | Rating: 4.0
    53. David K.
    This is our second time at The Palace.  Last year we took advantage of great Christmas rates, and this year Thanksgiving eve was only $119. They immediately upgraded us without asking to a larger room.  Everything about The Palace is top flight...the rooms, the service, the design, even the other guests always seem to be a good mood (and I think that starts with cheery service).  The bar is overpriced, of course, but so what?

    26/11/10 | Link | Rating: 5.0
    54. Roger S.
    Great old San Francisco hotel. However it was one of the most uncomfortable beds I've ever tried to sleep in.

    01/01/11 | Link | Rating: 3.0
    55. Jane C.
    We stayed at the hotel for 5 days. Lobby and dining areas are great and beautiful. Breakfast is very nice with good selection.
    Room - a whole different story. Front door is too loud to close, Bathroom door and a TV cabinet doors squick! Toilet flashes on 3rd try. Bath is gray at the bottom and shower head up to new replacement. Bathroom sink is not sealed with counter, so water splashes on the floor... Windows are so old that latches are broken and you need a man power to open it AND next to in there is a piece of brick for prompting it open! Very thoughtful! Sheets were not changed even when big stains are right there unless you put a little card on the bed. I put full garbage can in the closet and nobody took it out! Covers for wall lighting came off.
    We went to pool - well its very pretty but jacuzzi doesn't start right away. There is a note to wait at least 3 min!? Jacuzzi water had visible residue on top and looked very old. Pool attendant was very prompt to remind us about every 20 min that pool closes at 10pm and it was just past 8.
    Elevator made a several very scary shakes that made me and others wake up.
    And, of course no amenities at all, none! Everything is time limited and cost extra.
    Bottom line, to stay in SF you better off in another hotel. I personally was very happy at W-Hotel. Very nice, modern, facilities and stuff cause no problem.

    08/10/10 | Link | Rating: 2.0
    56. James K.
    We recently traveled to SF for a medical conference and stayed at the Palace Hotel.  When we first made our reservation we booked under my husband's name and later changed the reservation to my name.  We stayed 4 nights.  When we got home, we got a credit card bill that included an additional charge from the hotel for close to $300.  I made MANY calls, left many messages, and it took several weeks for someone to finally call back.  When they finally identified the reason for the unauthorized charge, they said it was a "No show" charge for the original reservation under my husband's name.  They could, of course, see that we had actually come and stayed there, but they absolutely REFUSED to remove the cancellation charge, even though it was not our error - we had changed the reservation name and had come and stayed and spent a LOT of money there.  They were more concerned with keeping the money than customer service or our future business.  We will never stay there again, and I wish I'd stayed elsewhere.  Beware- the service during our stay was average (think motel, not luxury hotel), and after the fact, we found unauthorized charges we will now have to fight through the BBB and our credit card company.  Save yourself the hassle and choose a different hotel!

    04/12/10 | Link | Rating: 1.0
    57. Cynthia K.
    Nice hotel and good location. I made several reservations for family members who were coming for my wedding reception.  The reservation agents on the phone were helpful but dealing with the staff at the front desk was painful.  Not very helpful and very very slow.  They provided us with some headaches!

    21/08/08 | Link | Rating: 3.0
    58. June M.
    The lobby of this hotel is nice, but that's about it.  I stayed in a junior suite and it felt like someone's office.  It was big, but there was barely any furniture so there was tons of bare floor and wall space.  The ceilings were creepily high.  The lighting is dingy and the furniture is old -- scratches all over the night stand and dresser.  The bathroom is incredibly small and for a hotel that says they are 'luxury' I would have expected a jacuzzi tub.  The guy at the front desk was less than helpful.  The beds are uncomfortable.  Honestly I have stayed at Best Westerns that had nicer rooms than this!

    13/02/10 | Link | Rating: 1.0
    59. Femita J.
    Bee-yoo-ti-ful!

    My parents always insist on staying here when they come to town, and I have also attended some conference sessions in the upstairs rooms.

    I haven't stayed myself, but I trust my parents' discerning tastes and figure they are onto something.  Plus the opulent decor is just scrummy!  The brunch hall, where wedding galas are often held, is wondrously divine and filled with light.  It's also a riot to see the wedding parties, often Indian, in the full trappings.

    31/08/06 | Link | Rating: 4.0
    60. Jeff V.
    Please don't judge this fine historical landmark by some of reviews posted. The truth is this is great old hotel,yes with some small rooms because it's a very old historic landmark. I stayed in a small suite few years back and it was a spectacular stay. Service was attentive, the Atrium restaurant was just basic bland food, but who comes here for the food? Really! The view is why you eat in the atrium gardencourt. Their renovation was excellent. O stayed their for a family cellebration, and we ate out, not in hotel. I was just their for a Christmas breakfast and it was fair at best, but again we went for their spectacular Christmas display in the atrium lobby,  which is the best of any hotel in the city, I have been to every major hotel in this city and this is the grandest display as far as lobby entrance and Christmas decorations. I am glad the Ritz was full and I ended up here, because for all the money I saved, and as little time one really spends in their room in San Francisco, this is a great place. The rooms are Excellent and service prompt and coutious. No, this isn't the Ritz, but who said that was the only exceptional place to stay. This is a three and a half star place to stay. If you are a historical hotel buff, this is a five star rating.

    26/12/10 | Link | Rating: 3.0
    61. Mae L.
    This is such a pretty hotel!! I would love to have my wedding at the Garden Court, but it's so pricey!!!  The rental, not including dinner or service fee is 8,000...oh yah, there is this tax of 14.5% on that 8,000. I haven't even talked about the food!! This was not within my budget!  If it was, I would choose this for my wedding reception.

    19/06/08 | Link | Rating: 4.0
    62. Loan L.
    For Brunch Buffet Review Only

    This place was breath-takingly beautiful! The brunch is good, but not great. Stay away from the sushi! It tasted very funny, nothing like it, even sushi joints that usually get 2 stars ratings never tasted that weird. I didn't touch the raw bar after that. And the creme brulee tasted funny as well - and I love creme brulee! However, everything else was soooo gooood. The way they made their sweet crepes was the best crepe I ever tasted! I stuffed myself until food was coming out of my nose, or at least it almost did. And the champagne was delicious!

    I would give it a 3.5, but the company (my bf) made it a 4 stars experience.  If I had given a 5 stars quoting my previous comment, you would gag, so 4 stars it shall remain.

    Side-note: Pretty pricey ($65 pre-tax and tip)

    Verdict: Come for the view, and stay for the mind blowing sweet crepes!

    25/08/08 | Link | Rating: 4.0
    63. Sean S.
    Most of what needs to be said about this place has already been written.  It's a place of great opulence and charm that is long forgotten in this city.  You can see how the wealthy of this city would take refuge here from the quake.  

    The side bar is a great place to hide for an important business happy hour and you'd be surprised what SF elite have their happy hour transactions, or transgressions here.  Again, only elegance in this place.   The staff are top notch.  Tip them well.

    19/04/06 | Link | Rating: 5.0
    64. Claire C.
    My family has been staying in this local gem since I was 5 years old. I love the history of the hotel, the amazingly baroque center room, available for conferences, weddings and a stellar Sunday brunch!  The service is immaculate with the concierge consistently procuring hard to come by tix to events for my parrentals on all of their visits.  Also, they have provided us with a private car for the evening on numerous occasions, grati.  XXXXX 00000 this hotel is a knock out, and I recommend it to anyone who is visiting the City.

    PS - the bathrooms here ROCK when you gotta pee and you're downtown.

    25/04/06 | Link | Rating: 5.0
    65. Laura G.
    Opulent hotel. The place to go in SF if you want to be awed by crystal chandeliers and gilded picture frames. I was impressed by the grandeur to say the least. I ate lunch in it's grand ballroom sized dining room. The lunch was extravagant. I had the mushroom tortellini with prosciutto, baby squash and zucchini. It was heavy, but very good nonetheless. Don't come here if you want to be sensible. This place screams extravagance.

    18/09/08 | Link | Rating: 3.0
    66. Jean L.
    We had sunday brunch, $68 per person. It's definitely a place to impress. Sunlight shining through the 2-3 stories high ceiling with flower decorations and live music. The food is good but definitely not worth $68. However, it helps when the atmosphere is nice with unlimited champagne till 2pm.

    04/05/08 | Link | Rating: 3.0
    67. Mike F.
    Stayed at San Fransisco's Palace Hotel for the first time and will unequivocally stay there again on my next trip to the Bay Area.  The hotel is beautiful and the staff friendly.  The Pied Piper bar has an ambiance which cannot be replicated given it's history and the impressive mural behind the bar.  The barkeeps tend to lean on the bottle, giving customers like me a generous pour.  Finally, because I am a SFB, I left a few pieces of clothing in the room.  Within two days I received my clothes folded neatly in a Fed Ex overnight box.  Thank you people of the Palace.

    05/05/09 | Link | Rating: 5.0
    68. Reina M.
    i stayed here for a conference and the hotel overall provided a great service.  the facilites were good for the conference (although a bit too cold for me, but i'm sure too warm for other people), the staff was friendly and hotel room was pretty spacious for a standard room.  i got the group rate for the hotel so about $280/night, and i believe usually it's around $500?  definitely not worth it for the regular price point.  try to get a room in the interior; the window faces into the hotel atrium so you don't get the noise of market and new montgomery if you have an outside room.  

    great location.  didn't get to use most of the hotel amenities though, although i understand they have a pool, spa, exercise room, etc.  used the business center though, woo hoo!

    one disappointing thing was that when i checked out, they asked how my stay was, and i informed them that when i checked in, there were hairs in the shower, at the sink and on the hairdryer.  the front desk clerk apologized profusely, but that was it.  i would've expected starwood points or something for that type of mishap, especially at the palace.

    11/09/08 | Link | Rating: 4.0
    69. Mark W.
    Don't bother with the food, except the bar

    30/10/08 | Link | Rating: 4.0
    70. Meredith C.
    I attended Afternoon Tea at The Palace for a bridal shower which was a lovely experience.  Our party of 23 indulged on glasses of bubbly champagne at arrival which I gladly accepted and thoroughly enjoyed.  Whatever the label, this hit the spot for me.  And the party was on!

    Light strayed through the stained glass ceiling setting an ethereal glow. "This mustve been what Titanic's grand ballroom looked like!" I was in awe and agreed with my tea party mates' remark. A line of waiters brought over tea pots of several variety, of the English tastes. Trays of finger sandwiches arrived; savory ones topped with prosciutto(or smoked duck?), salmon, cheeses, cucumbers, etc, some with a touch of caviar and all as colorful as a field of wildflowers. Gossip, cheers, laughter, sip, sip, ribbons and wrappings all about. The sweets have arrived! The tiered ones filled with treats just for the precious little flower girls and the grand plates for the ladies to ooh and aah over!  Warm scones with a trio of creams, Chocolate dipped strawberries, fruit custard tarts, dark chocolate swirl filled, and mini eclairs stuffed with devilish flavors. As I always say, variety is the spice of life.. so each was goobled up!  

    Its been 3 1/2 hrs and i think I hear the children from across the bay.. I bid the hostesses farewell and offer well wishes to all, especially the bride and began my journey home.  Lovely Lovely day!!

    07/05/08 | Link | Rating: 4.0
    71. Ryan P.
    Beautiful hotel, ~$150/night, prime location for nightlife, safe neighborhood, excellent staff.

    Will definitely return

    24/12/06 | Link | Rating: 5.0
    72. Alex S.
    Classy and great Hotel.  Its an older building but its got class and the rooms are beautiful.  Great looking atrium and the bar is fun.  The service was very very good and the rates are reasonable.

    03/01/09 | Link | Rating: 4.0
    73. Po L.
    High Vaulted ceilings with skylights, great service, a 'Palace' decor, and a good brunch option.  I've never stayed here but my friends have and they seem to enjoy it.  The staff are ready to assist you in anyway ensuring my orange juice and water were filled to the brim.  The brunch is around $26, which I am sure I at close to that amount if not more.  This is a place I would take my family if I didn't want them to suffer the lines of Mama's.  Be sure to make a reservation.

    20/04/09 | Link | Rating: 4.0
    74. Dth S.
    omggggggg this hotel's sooooooo PRETTY! went to a fancy banquets/wedding engagements here&omgggggg i was blown away at how gorgeous&opulent the interior was after they fixed it up all nicely w/tables&flowers....the chandeliers&upholstered-everything were soooo pretty! &the rooms are fancy&amazing. u feel like princess staying here.

    20/03/11 | Link | Rating: 5.0
    75. Brian T.
    It gets 0 stars for service and 5 stars for the main lobby and 3 stars for the room. the service was slow and nearly every question I had took 5 min. To answer.   Took 45min. To pay for 48$ valet parking and 90min. To check-in....   Worst service I have ever had....   Looks like a Vegas hotel downstairs but run like a motel being overrun by a convention in the middle of no where and for a two night min. @379$ for new years... Never again.   We had late checkout at 1pm and it took 35min. To get our car while we where a few min. Late checking out due to the line and they where gonna charge another day!!!   No manager on call so they have to contact me later... No cash behind desk and no change so we had to ask others in line for change... They wouldn't let me take a cart upstairs to get luggage so I had to carry it from my room... Pathetic... And now I realize they get one star not two.   Idiots.   I'm mad.

    04/02/11 | Link | Rating: 1.0
    76. Marz W.
    If you can get in there for High Tea on a Saturday I say DO IT. Its really fun, and very relaxing, leisurely even. You can choose what kind of tea you want and see the pricing right there, so there are no surprises. Its so beautiful in there, so historic.

    But better yet....
    Its a great palace for a Valentine Sunday brunch. Oh yes. Its copious. Delectable. Endless. The variety of foods is mind boggling and you can stay for like 4 hours just eating and drinking champagne, coffee..its incredible. They do just a breakfast with the most glorious rose display in the center in the dining room.

    In the ball room, next to the dining room is the 'food room'. It is quite a sight. Ice sculptures, sushi, Thai food, brisket and a guy to cut it to your specs, a crepe chef, soup, pancakes & Belgian waffles made to your specs, kosher foods, salads and an entire 1/4 of this huge ball room dedicated exclusively to deserts....oh my...the deserts....i have to stop myself.

    Worth every penny.

    06/12/05 | Link | Rating: 5.0
    77. Rachel C.
    I don't know, this place is just weird to me.  You walk in and its all grandeur.  Beautiful flower arrangements, chandeliers and of course the beautiful main dining room but and I say but, its weird.   I feel like you should be at least 50 to stay there.  It has an old world feel to it which, I agree can be very charming but I don't know it just feels old to me.  The rooms are small but nice, bathrooms same issue.  Staff is nice but not overly helpful and I feel like the clientele is strange.  That said, there is a great indoor pool on the fourth floor and a decent workout room.  The blue carpet feels way too White Houseish but maybe that's what they're going for.

    18/02/09 | Link | Rating: 3.0
    78. cecille p.
    Comfortable and a vintage set up, nice cozy bed and pillows, clean. Shower bath is okay. The wind that night was very strong so the noise seems to be coming from a floor above. My favorite here is the elegance of the indoor garden  courtyard with its dome glass ceiling, I love the expeirience of Sunday brunch or any meal during the day

    24/03/09 | Link | Rating: 4.0
    79. Amy B.
    Lovely.
    There is nothing like sipping a martini and nibbling a cheese plate under a Maxfield Parrish mural. The mahogany wood and plush carpets pulled together the effect of the Victorian Era. Kudos to the glass ceiling pool. Good water pressure in the shower. Coffee is offered by the check-in desk during the morning. Easy walk to the AT&T ball park - but do NOT stop into O'Neill's before the game. Overall, the hotel was great!

    04/05/09 | Link | Rating: 5.0
    80. Teddy d.
    Absolutely stunning ...

    stayed here with a couple of models from Canada and a very popular Smoking Bar owner here in the city and let me just say I found my self a bit out of place considering it was 2 girls and my friend who is completely straight even drunk. Regardless another great hotel with outstanding service. So Grand...

    29/09/06 | Link | Rating: 5.0
    81. Jackee K.
    The hotel is absolutely beautiful inside.  I love the old style buildings and stairways.  The room itself was pretty awesome, but it did look much bigger on the internet.  The room came with an awesome flat screen HD TV, which was great for watching football and the bed was really comfy.  However, I do have to say, what's up with the tiny pillows, man?  At night, we went swimming in the indoor pool, which was a little cooler than I was expecting, and was a little murkier than I was expecting, but still okay.  Overall, great hotel!

    23/11/08 | Link | Rating: 4.0
    82. Krystal N.
    My boyfriend & I spent the weekend here. It was pure heaven! The hotel is beautiful and everyone that works there is extremely professional and helpful. The only downside is the cost of the valet parking, but other than that, the Palace Hotel is perfection.

    07/02/07 | Link | Rating: 5.0
    83. Grace K.
    For New Year's Eve this year, I opted to stay in the city and pamper myself.  I've stayed at various Starwood hotels but I had not stayed at the Palace Hotel before.  I've been inside the hotel for a drink, though - and knew it to be a beautiful hotel.
    And it was.  You can read  the description in some of these other reviews.

    But the decor and ambience of the public places comes to you for free.
    The rooms don't.

    For having any available rooms for Starwood members two days before NYE - - kudos.  I was surprised to see availability at all so late in the game.  $379/night for a room.  Click, click - done.

    I arrive, and given the location, I knew not to bother looking for parking, and if you know me, if there is an option, I valet.  So I did.  Cha-ching, $48 instantly.  But you do have in and out priveleges, and I'd recommend it only if you're going to go in and out given the hardships of parking in SF.

    Checking into the hotel was ridiculous.  Now I realize it's NYE and it's busy - - but if I knew this, then the hotel should know that perhaps more than 2 people at the front desk might be a wise idea instead of having us all stand in a line leading straight into the lobby.  I wasn't sure exactly what was going on w/ the guests and front desk employees but everytime a new person approached, it seemed to take at least 10 minutes per guest to check them in!  I mean, what is so complicated about the check-in process - - give ID, give CC, get room # and move on, people.  But no - - we were all waiting forever to get checked in.  When it was my turn, though - - for some reason, it took 2 minutes at best from start to fininsh.  What on earth?????

    Now here's the problem.
    It's NYE.  I'm opting to stay at a hotel though I could drive home tonight - - and AFTER checking in, I'm given a piece of paper informing me that it is tonight's hotel policy to allow NO GUESTS after 8 pm unless it's a registered guest, to ensure the peace for other guests.
    Now, it might be just me, but I repeat, it's NYE!!!  
    We're all out partying and perhaps I want my friends to come back to the room w/ me.  I realize allowing everyone to do this might create havoc, but deal with it when it does instead of forcing me to abide by these ridiculous rules.  Visitors might want to come up for a nightcap, or a friend might need to bring a guest up to his/her room because he/she is too intoxicated, but they CANNOT?  I questioned this, and the front desk repeated that yes, anyone entering the hotel MUST be a registered guest.

    They didn't think that this might be something they should inform the guests of at BOOKING rather than AFTER check-in?  This is something that could change a person's mind about staying at a particular hotel if they intended to have guests that evening - - but to inform us of this after check-in leaves us very slim choices in where we can go, and furthermore - - they would charge us for cancelling then since we didn't cancel w/ 24 hours' notice.  WTF?
    Now, as worked up as I might be over this, it wasn't because it necessarily affected me.  It's more a matter of principle, really.

    And upon returning late that evening - - they did indeed ask me for my key before I entered the front doors.  I almost felt like bringing someone in just to put up a fight, except I was too tired and it is obviously not the security's fault.

    The room itself is decent.  I was upgraded at check-in, and the room was of a pretty large size for SF, with excellent closet space.  The bed was "okay" but it's no Westin bed.  The toiletries were mediocre at best - and the shower was alright - the bathroom was rather small.  There was a blow dryer which I didn't use -  and the lighting in the bathroom was sufficient.  There's a large LG flat screen in the room - - good.  The hotel, being so old, shows its age in the door, halls, molding, etc, but it's quite charming, especially since the furniture and such is quite updated, all things considered, and is comfortable enough.  The room I was in, though, made it impossible to keep your curtains opened because about 300 other rooms were looking straight into yours as we all surrounded what seemed to be a court below.  No wonder there were so many lamps in the room as you'd live in darkness otherwise!  There is no mini-bar in the fridge - - there's a fridge w/ nothing in it at all.  Hmm.

    There is a large desk available with WIRED internet access for $16.99 for 24 hours.  WIRELESS would have been better though.  Cha-Ching.

    All in all - while I've always liked hanging out at the Palace Hotel - - I won't be staying here again if I have a choice.  For the same price, the W, the St. Regis, or any Westin is a better Starwood choice.

    03/01/08 | Link | Rating: 3.0
    84. Matt M.
    For anyone that says this place is dumpy or old, hello it was built somewhere around the early 1900s.  That's like going to the Colosseum (in Rome that is) and saying "wow, this place looks run down."  The entry is unique and historically grand, with the Garden Court dining area simply breathtaking. Some people have said this place is expensive.  In this neighborhood, if you pay $100 for a hotel room, I'll show you a place I am not sleeping in.  It's San Francisco, you gotta pay to place your noggin on a quality pillow.   As Starwood Gold members, we were upgraded to the Junior Suite.  Again, a little tired around the edges, but the grace and elegance of the room left us speechless.  We had a few bumps with the bill when we checked out, but they fixed it on the spot.  If you are looking for history and elegance in this neighborhodd, the Palace is the place to stay.  Call in advance to experience Sunday Brunch..one of a kind experience.

    08/05/11 | Link | Rating: 4.0
    85. Alice E.
    Was a very nice hotel to come and see.  Me and my friends had Brunch, and it was a nice experience.  Service was nice and the food was tasty.  I'd probably come back, not so much for the food, but for the experience.  Maybe bring my in-laws here or something!

    19/06/09 | Link | Rating: 4.0
    86. Theda E.
    Besides make believe tea parties with her at home, I splurged on my goddaugher Janelle's first tea at the Palace Hotel's Princess Tea. A bit much for a six year old, but my dear goddaughter's birthday is 2 days after Christmas. Yes, she gets the combo birthday/Christmas gifts. That year, I gave her books and a tiara for Christmas and Princess Tea for her birthday.

    Mommy and I had champagne, tea, sandwiches and petit fours; Janelle chose cocoa with her PBJ and petit fours. In such a beautiful setting, it's nice to see the little darlings all dressed up and behaved!

    Best way for a Mom to get more wear for her daughter's  fancy flower girl dress  and best excuse for women to wear tiaras - I wore mine proudly.

    Note: kids do get tiaras/crowns and scepters - Janelle got an extra!

    08/08/06 | Link | Rating: 5.0
    87. Michael W.
    I am in real estate and customer service is very important-I am extremely impressed with the efforts of The Palace Hotel- especially Chantal Anderson. My previous visit had some difficulties and when I brought it to their attention they were very apologetic and said to please let them know so they can make it right. We went back in December and they treated us extremely well and gave us a room upgrade. More importantly- they REMEMBERED and were very anxious to make it right. The rooms are a little worn- but it is still a beautiful hotel in a fantastic location! Then to top it off- my nephew went there new years for his honeymoon- I called Chantal and she helped coordinate a special delivery to their room and the hotel gave them complimentary chocolate covered strawberries. I am very impressed with their attention. this is the only hotel I will ever stay when I am in the Bay area- if anyone from the hotel reads this review- please congratulate your staff and employee's for their attention.

    07/01/11 | Link | Rating: 4.0
    88. Scott m.
    Stayed here three times since 2002 and have had great experiences every time. Staff was solid, pool area is cool, the room's are nice considering the age, the vibe is that classic older hotel cool, and the grand public spaces of the hotel are flat out impressive.

    The older throwback country-club inspired bar is a great place to have an over-priced cocktail and feel like an elitist for a half an hour. Also, the breakfast buffet in the grand atrium is not t o be missed even at $25 per head.

    24/09/07 | Link | Rating: 4.0
    89. Tom L.
    great location. super convenient to bart and muni. walking distance to union square, embaracardero, soma, the mission, with all the great museums and restaurants in the areas.

    fast friendly service and the rooms are really comfortable.

    06/11/09 | Link | Rating: 4.0
    90. Ben L.
    The building is enormously thick -- a real building, before the cities were remade postwar. For that, it's invigorating. The rooms are smallish (in a good way),  with high ceilings. This is an old place, without the inconveniences of age. The bed was enormous and comfortable. The TVs were big flatscreens. The shower pressure was good, and the water was hot. Sure, the decorations are rather opulent, but then, this is a slightly pretentious old hotel. That's okay. Especially when you're not paying for it.

    23/07/08 | Link | Rating: 4.0
    91. Scott M.
    Returned to SFO for another business trip and medical conference. Stayed 10 days. I liked this hotel - great service, personable maids. Rooms are vintage with nice crown molding and a fridge. It was great NOT to have a mini bar and instead have a fridge. The fridge is far more useful when you have nice eateries and convenience stores so close by. The location is fabulous and close to anything you want to do in SFO. You can catch the public transportation right outside - Muni, BART, streetcar. Cons - older hotel so has very thin walls - we had to call one time due to a drunken party next door - but the security took care of it at 2 am for us. The walls are thin and you can hear your neighbor so keep that in mind though it generally wasn't a problem. For you techno folk like me - the ethernet connection and wireless was only 1 Mbps - really really slow. And they charge a lot for the connection, much more than other places I've been. Still, it was a nice hotel with a beautiful, vintage look. Hotel gym was nice; pool was really beautiful. 24 hour fitness is right up the street too.

    03/09/11 | Link | Rating: 4.0
    92. K G.
    Awesome location...very close to great shopping, restaurants and clubs.  The price was very reasonable for the room.  It was pretty ornate for my taste but definitely a beautiful hotel.  The room was a good size for San Fran and the bed was EXTREMELY comfortable and squishy, as other users mention.  Pretty quiet for an older hotel (sometimes in older hotels the walls are really thin, no?).  Free Wi-fi in the hotel is great, but don't expect your phone to work much inside the hotel...I had to walk outside to make most of my calls.  The front desk staff was really nice and helpful.  Hotel bar was pretty happening both weeknights I was there...by the way, they make one of the BEST burgers I've ever had...try it.  The one with white cheddar and bacon.  They'll cook it to order, too (I ordered it medium rare, and it came out that way.)

    31/01/09 | Link | Rating: 4.0
    93. Carla B.
    Staying here allows you a glimpse into the grandeur of a bygone era.
    One can imagine the gentry at the turn of the century arriving in their horse drawn carriages and having their every whim catered to. The clientele has undoubtably changed, with a more egalitarian demographic, but the staff are still there trying to provide excellent service.

    The rooms are beautiful, high ceilinged and very comfortably appointed. All the proper amenities such as robes and toiletries are available. And astonishingly, it was no more expensive to stay here than other hotels in the area.

    21/12/06 | Link | Rating: 5.0
    94. Joe S.
    Nice looking hotel but had several issues with it.  

    The refrigerator in the room was leaking inside, the hot water nozzle on the sink would make a huge noise any time we turned it on, and the A/C was only working intermittently.  Also,   food was okay but very expensive.  I probably wouldn't stay here again.  Parking fee was also ridiculous,  I paid $53 for 24 hours for my SUV.

    13/04/09 | Link | Rating: 1.0
    95. airess p.
    Beautiful old hotel would definitely stay again.

    Pros- The staff is attentive and friendly. Malia at the concierge desk was so helpful and saved us time and effort. Excellent buffet breafast ($28) served in gorgeous lobby/ ballroom complete with glass ceilings, chandeliers and granite pillars. Free coffee and selection of teas in lobby every morning til 8:30a (a good incentive to get out of bed early). Great water pressure in shower. Location was very accessible -Muni entrance was directly outside hotel, Walgreens 1 block away, and within walking distance to both Ferry Building (*do the City Guides walking tour) and Union Square.

    Cons- The rooms were fairly small (consistent with older hotels) but disappointingly plain in overall decoration. Large window looked directly into office buildings across the way.

    24/02/10 | Link | Rating: 4.0
    96. David M.
    This hotel was a steal of a deal through Priceline.  I got two nights stay at less than half the regular room rate.  It is an older hotel with a lot of historic charm and appeal.  However, the rooms have been updated with flat screen tvs, high ceilings, and nice bathrooms.  We had the option of choosing a room on the inside of the hotel which I strongly recommend.  Having stayed in the city dozens of times at various hotels it is always nice to have an off street option.  I slept like a baby both nights.

    09/11/09 | Link | Rating: 4.0
    97. George K.
    I haven't stayed at the hotel, and reviewed the Pied Piper Bar in another Yelp so this star is for this event I attended last night in the grand ballroom.  

    9 dollar "Imported" Anchor Steam beer.

    nuff said.

    26/01/07 | Link | Rating: 1.0
    98. Guy F.
    Perfection. I stayed at The Palace from Sunday-Wednesday with my boyfriend while he was in town, and it really was amazing. The room was divine. It was a corner suite, with impeccable furnishings. It was truly posh! The bed was so comfortable, the robes were plush, and the shampoo and conditioner was delish! Oh, and the water pressure in the shower was AWESOME! I love water pressure! Oh, and the dining room was just spectacular. The Christmas tree was just magical.

    This definitely is a place everyone should stay at at least once in their life! It's SF history, through and through!

    20/12/06 | Link | Rating: 5.0
    99. Deal G.
    Best thing about this place is the lobby and common rooms.  I love old hotels, but this one needs a facelift. And the walls/doors are super think so you hear EVERTHING.  People's wake up calls, alarm clocks, coughing...you name it.  Am a huge Starwood person and this one bit the duct for me.  The standard rooms (and I was told I was upgraded to Superior) was really small.  Disappointing for such a well known place.  I would also say that in choosing a location (I redeemed a free night bc I got one through a promotion and I live in SF) for a Starwood hotel if you had a choice, I would go with Westin St. Francis (if you like old school and location is impeccable) or go with the newer rooms at the Westin, St. Regis, or even W (I normally hate Ws bc they are just too cool for school and rooms are tiny).  But, the location of all of those are better in my opinion and rooms are also better.

    27/09/09 | Link | Rating: 3.0
    100. Tal K.
    The Palace is a nice enough hotel, but for the price you could probably do much better. Don't be fooled by the grandeur of the lobby and court, because the rooms don't live up to those standards. Room service is mediocre, but the service staff is exceptional. Beds are comfy, but the guest rooms probably are due for an update because more than once I've found tears in the mattresses and wallpaper, as well as various malfunctioning items in the bathroom.

    02/12/08 | Link | Rating: 3.0
    101. C. U.
    My husband brought me to the Palace Hotel for the Jazz Brunch.  It was one of the best buffet brunches I have had.  The musicians provided great musical entertainment.  The service isn't necessarily with a great smile but it is definately good.  As for the food- There are the usual breakfast foods and then they get very creative by providing sushi and dim sum to just name a few.  Highlights for me were the spicy tuna rolls, the creme brulee, chocolate covered stawberries, the har gao dim sum, and then there were these extraordinary little biscuits both in buttermilk and herb- scrumptious!  Endless Champagne with your breakfast too!  Overall a beautiful brunch.

    17/01/10 | Link | Rating: 5.0
    102. Anita B.
    First, I think this requires full disclosure that I didn't STAY here. However, family from out of town did and so I did spend some time in their room and do know what they paid per night.

    That said, while the public spaces in the Palace are absolutely stunning and it's kind of a shame that we don't have more histortic grand hotels like this with that "old world" elegance.

    That, in my opinion, is where the good stops. The rooms in no way compare to what you would expect at a hotel like this. Maybe they are (or have) undergone a remodel in the time since I've seen it but as it was, the room was worn and it just wasn't that nice. Everything just seemed worn and old and not in a charming antique way. Bathroom was tiny and the plumbing seemed in need of an overhaul.

    By all means, come here for Sunday brunch and enjoy the grand lobby and the common areas but I'd stay elsewhere for the money unless you get an unbelieveably good rate somehow.

    18/10/07 | Link | Rating: 2.0
    103. Mary H.
    This is a review of the sunday brunch.  Despite the stellar surroundings, and live music, it felt distinctly overpriced.  Food was good but for almost $70 each, it should be fantastic.

    14/06/10 | Link | Rating: 2.0
    104. John F.
    I just come here to use the bathroom.  The service is nice and my friend he likes coming here to swim in Junior High.  My mother use to be a block away from here.  It is a fancy hotel.  People should come here to get a taxi, instead of trying to hail one down the street or around the corner, shot if they would open their eyes.

    09/01/09 | Link | Rating: 5.0
    105. Annie c.
    i stayed here for a conference at moscone
    short walk to moscone
    beautiful historic hotel in a great location
    the room is older and more traditional than the usual modern style i like and they are a bit on the small side but i was happy
    i attended an event in the garden court and it was an amazing space. beautiful.

    26/10/09 | Link | Rating: 4.0
    106. Amy Z.
    My review is based purely on the hotel bar....in fact that's what my hotel reviews tend to revolve around on how good the bar is.  It's hard to believe that San Francisco is blessed with so many legendary hotels in such a small area.  While the Palace Hotel is gorgeous in every way, the bar isn't all that and pales in comparison to the other hotel bars in the city.  I feel that the wine and martini menus are limited and not really all that original and quite pricy considering what the glass options are.  It seems to draw an extraordinary amount of annoying middle aged tourists.  So it might be a bar that I hit occasionally, but not for any special occasions.

    21/12/06 | Link | Rating: 3.0
    107. Kevin C.
    Spent one night here with my wife on "date night", after dining at Chaya Brasserie. The hotel is a grand old dame steeped in the ornate and elegant architecture of the past, which evokes all the charm and romance of a bygone era. The central dining hall, with its glass domed ceiling and huge chandeliers, is amazing - as are all the historic architectural features and ornate designs. The room was comfortable with all necessary amenities and the location is convenient. Highly enjoyable.

    07/02/10 | Link | Rating: 4.0
    108. pardees p.
    nice spacious rooms, equipped with an lcd tv and  and comfortable bed. the bathroom is not too shabby, but on the small side. The garden court  is a stunning work of art and what makes this place live up to its name. I'd love to come back there for brunch sometime. The hotel has a very classic old school feel to it and I really like experiencing that authentic historical side of San Francisco that I get here. I noticed that most of the guests here were over 40, though I don't mind that at all. This trip to San Francisco was very memorable and important to me, and I'm happy to have experienced it at the Palace.

    01/04/09 | Link | Rating: 4.0
    109. Janet M.
    I stayed at the Palace Hotel over the Christmas holidays. It was incredible. The hotel was celebrating it's 100th anniversary. I booked the room and flight through Priceline.   The gentleman at the front desk checked me in hours before I was suppose to that day. So appreciated!   The room was quiet and nostalgic.  The signature grand dining area as you walk into the hotel is breathtaking.  The only thing,,,be aware when you have breakfast in this main area, they will ask you if you want orange juice and coffee.  Each are $5...kind of surprised when I got the bill - a bit spendy.  Otherwise, it was a great stay...would definitely go again!

    14/02/10 | Link | Rating: 4.0
    110. Justin C.
    I've attended a few conferences at the Palace and am always impressed.  The rooms are a good size, clean and extremely well decorated.  The staff is very attentive and always willing to go the extra mile to make you happy.  It really is a 5 star hotel.

    My only gripe is wifi access in the room.  While there is free wifi in the lobby, it costs $17 in your room.  Why is it that no one offers free wifi?  Seriously, nothing annoys me more.

    But other than that this place is fantastic.  They do great laundry, have a nice bar and strive to make your stay exceptional.

    09/05/08 | Link | Rating: 5.0
    111. Lauren N.
    I took my mom and sister-in-law here for a girls' day tea.  $170 deep for 3 people and they didn't even refill our tea pots, not once!  The sandwiches were made with stale white bread, though I will say the other tea treats were quite good.  Our waiter did not stop by once after the tea was delivered and I had to track down someone to get our bill, to take our bill and to retrieve my credit card.  I was so disappointed, this was supposed to be a special day and in the end we felt like we had gone to a "tea" factory.  Definitely go elsewhere if you are looking for a great afternoon tea.

    11/03/09 | Link | Rating: 1.0
    112. Christine V.
    Hubby and I were able to secure a room here for a really great rate and it was around the corner from our party. The room itself is really old. You can just tell me the fixtures. Our fridge did not seem cold or to be working and they only gave us one roll of toilet paper which was not enough (don't hotels usually give you 2?). I would not mind staying here again but only if the rate is as good as what we paid.

    25/01/10 | Link | Rating: 3.0
    113. Charlene L.
    Oh a brunch at the Palace, what can I say...the grande dame of San Francisco. There are bunches of fancy new hotels here in the City, so for my father's retirement we decided to get old school and come out here for a celebratory brunch.

    These are folks that know how. Clearly, they are experts at the game and know how to play nice with the guests, so I was very happy that my father and mother walked away glowing after wonderful service.

    Here are some notes for you newbs (now that I've been de-brunch-virginized). The stations are as follows from the left when you walk in: Sushi, Dim Sum, Cheese, Pate, Breakfast Foods, in the Center Hot Breakfast Items and freakin Desserts, Lunchish Hot Items including Prime rib, Fish, Salads, then Omelet Station. I'm telling you this because you need to plan accordingly if you are a buffet meister. You know what I'm talking about.

    So you get seated, wait a minute and the waitstaff will orient you to the place. But if you're like my family, you put your jacket down then you bounce. The sushi drew raves, the dim sum was good but not perfect (can't be all around perfect), the oysters were bomb, and omelets were a big hit as well. You have got to starve yourself the night before or maybe even the day before because that's how you need to roll if you want to take advantage of how expensive it is ($64 a head if I remember correctly, I don't know, I just got home and I think I'm nearing my food coma).  Live jazz too, and they're pretty good.

    Parking needs to go down like this: valet is mad expensive, so there is a garage down the street that you can go to and they validate. If you're gangsta, you can find parking on Jessie and Stevenson or Mission.

    Make reservations and for fuck's sake dress up a little. Leave your juicy sweats at home, dork. Oh and one last story for you all because the lights are getting dimmer and I fear I won't be back from my brunch-induced coma: someone at the table next to us wasn't feeling well and needed to rush off to the restroom, in fact I believe she yakked on the table (I have no idea if this had anything to do with the food, they literally just sat down). The staff didn't make a fuss after one of the table members brought it to their attention, and they quickly moved the group to another table and cleaned up the old table in  two minutes flat. Proper.

    28/01/07 | Link | Rating: 5.0
    114. Jena D.
    Beautiful Hotel~ Room I stayed in- the standard King, was very small. Window wouldnt open- I had to shove a dresser drawer between the sill and the window just to keep it open.
    Top of the closet was soooo gross and dirty- at least an inch of gray dust.
    Nice tall ceilings- bring a stripper pole for sure---
    24 hour room service- but its expensive. way over priced to begin with- then they add 15% gratuity- 5 delivery charge- and almost  10% tax. A glass of milk was $20!!!
    Bedding was horrible- we had to ask for a new comforter, which was ok- pillows were crappy.
    We dropped a bottle of champagne and it shattered everywhere. we were barefoot in the bathroom and didnt want to risk walking into the main area with the glass everywhere. Luckily there is a phone in the bathroom- we called front desk for help- it took them 20 minutes to come up help us clean it up!!! And it took the lady 15 minutes just to vacuum the glass!
    Lots of Spanish employees with poor English....
    Parking is 45$  per day per car.

    15/03/10 | Link | Rating: 3.0
    115. Anastasia Beaver Housand J.
    The lobby is grand, elegant, and incredibly stunning.  On the downside, the rooms are bit shabby and the beds are uncomfortable.

    I stayed here because it's a block away from my company. Does anyone know if you can swim in the pool during winter??  I may return just to take a little dip in the pool.  It looks gorgeous.

    22/02/08 | Link | Rating: 3.0
    116. Q A.
    I ate at the Palace for Brunch with mi familia (expect to pay $100 per person-Includes tax tip gratuity). The moment you enter the Palace, it gives you a mouth dropping aww with its cathedral ceilings and elegant large glistening chandeliers. It appears as if you just entered the Titanic Era...It s beautiful for brunch, the food was good and plentiful (oysters, pasta, omelet area, etc) I like French toast and was a bit disappointed to eat stale french toast.  None of the traditional breakfast food was good--the bacon was also stale, the scrambled eggs were nothing to go back for. I ended up sticking with their slice of prime rib, oysters and shrimp.  The desserts were presented beautifully but none were great either. I think it's a nice place for Easter Brunch because of the atmosphere but the food I would rate is mediocre. Only maybe 40% of the food was great, The price for me was not worth it for the quality of some of the food. Would I go again? Maybe to bring my parents but for $100 maybe another brunch place with a nice water view would be better like Beach Chalet on a sunny day....

    27/05/09 | Link | Rating: 3.0
    117. Lisa T.
    The Palace Hotel is a beautiful historic landmark in San Francisco.  I strongly recommend taking a free tour of the hotel to learn about the hotels interesting history.  The tour lasts about an hour and a half and afterward you are ready for a fabulous lunch in the garden room.  The garden room's gorgeous decor, colored glass ceiling, and 6ft chandeliers are truly something special!  The staff is attentive and the food was really good!  Their biscuits are amazing and the dessert is decadent and to die for!  The menu was reasonably priced for how fabulous the ambiance was.  It is a great spot for a romantic date or special celebration.  It was a special day!

    06/09/09 | Link | Rating: 5.0
    118. Mary A.
    This is a beautiful building with the most spectacular Garden Court, very convenient to a BART station, and pretty close to shopping, the MOMA,  and a healthy walk to the Ferry Building.  The biggest disappointment for us was our room and the room that our friend occupied.  First of all as we entered our room I noticed right away a huge stain on the ottomon next to the chair.  When my husband mentioned this to the front desk he was told that sometimes it takes awhile for stains to disappear after they've been treated.  It didn't disappear but it seemed like too much trouble to go down and complain again.  Our friend had a room next to us that was designated handicapped.  The shower was level with the floor and there was a drain and also two big towels rolled up on the floor.  Needless to say when she took a shower the towels didn't keep the water from coming into the rest of the bathroom.  The housekeeper tried to remedy this by giving her extra towels but to no avail.  Also at one point her phone didn't work and she needed to call the maintenance people two different times before it was working again.  There were also other housekeeping issues that we noticed like drapes missing hooks so that we were unable to close them. Those should be attended to before the room is occupied.  Maybe other people aren't bothered by these things but it should be just standard maintenance in a hotel of this caliber.  I will say that we had breakfast and lunch in the Garden Court and the food and service were very good.  It's just the maintenance issues that were a problem for us during our stay.

    22/07/12 | Link | Rating: 2.0
    119. Sean E.
    Stayed here in December for my honeymoon. Great central location & beautiful hotel, especially when decorated for Christmas. Service was not great & the staff felt stuffy & generally came off like robots. Not very helpful or attentive at all, aside from the doormen who were great. Had to wait a very long time to get into our room upon check-in & one of the front desk guys came across like an obnoctious gay moron. The concierges were also really wierd & creepy, especially this one chubby older white guy who was a complete idiot and couldn't give a straight answer about the best way to get to the airport. Then there were the bellmen who were rarely available and wouldn't even take a picture of us in front of their big Xmas tree.The suite we stayed in was quite nice and elegant, even though the bathroom was small. Overall, we felt very comfortable and the hotel was nice, but they could improve on the service.

    05/02/13 | Link | Rating: 3.0
    120. Ahna P.
    It is a beautiful site to be seen. I loved the high ceilings in the room. Thats one space new hotels never think about during their design process. The small details of crown molding or medallions around ceiling fixtures.

    Like any pre-1950's hotel, the bathrooms are itty bitty. But nice and modern, one of the best hotel water pressure for a shower ever.

    The bar is really nice. Comfortable stools, decent food. The french fries are amazing. H-U-G-E basket. Two of us couldn't finish them.  

    We had breakfast down in the garden atrium area. I was disappointed because I had checked out  the "in room dining" and my heart/stomach set on something specific. And I don't like buffets. UNLESS it's like Vegas where they make it fresh for you. So the menu at the "cafe" was different than the in room so I had to go with the buffet. And $27 for an english muffin, one poached egg, raspberries, cold potatoes, and gelatinous bacon was a little high.

    29/06/07 | Link | Rating: 4.0
    121. Bryan D.
    This is the first and original hotel in SF and screams Eccentricity and Grand when you walk in.  The room I got was HUGE (especially relative to SF, where space is tight and rooms typically small as well) and everything was nice and up to Starwood standards, including the heavenly bed!  Good service

    Awesome buffet - under my other reviews.

    Expect to throw down some bucks, but def worth it.  Good location - not in the middle of Union Sqaure, but close enough to walk. Easily accesible via foot the Underground MUNI Metro, BART or a streetcar or cab or if you drive there is valet and a garage across the street.

    Spoil yourself  :-)

    21/03/08 | Link | Rating: 5.0
    122. Matthew P.
    This place is old , dirty and in need of a renovation. The only reason this is a 4 star hotel is because of the lobby and the history behind the building.

    I booked this hotel through Priceline so I didn't know what I was getting into until after I booked; it was supposed to be a 4 star hotel but the only that that should be listed as 4 stars is the lobby. The building needs to be renovated, the bathrooms were dark and dingy with broken tiles, a disgusting ceiling and wallpaper that was coming apart. The bed was nothing to write home about either and because the walls were so thin we heard every conversation within a 100 ft radius. Don't stay here if you plan on getting any sleep!! And don't book this hotel unless you get an amazing deal and are a heavy sleeper. This is NOT a 4 star hotel!

    04/11/09 | Link | Rating: 2.0
    123. K T.
    Great for large- company functions. Small bathrooms- but that is expected with older hotels.
    Word of caution: their reservation process is extremely difficult for group bookings. Suggestion would be to book one room only per a confirmation # as neither their 800# reservation or front desk could handle simple changes. Took me 3 calls.

    08/11/10 | Link | Rating: 3.0
    124. Teddy D.
    Great place to stay. I was here on an expensed trip, but since the planning was my responsibility I tried to find the best deal I could. For about $140 a night (shh, don't tell anyone - this is way lower than their lowest advertised price), this place was a steal.

    Granted the guest rooms are smallish, but my room was ample to hold me and all my stuff comfortably. Toiletries and amenities were all in order, room was neat and clean and the bed well made up with comfortable pillows and blankets. Comfortable office chair at the desk and plush chair, safe, hair dryer. TV functionality could have been better (there were only about 50 channels, the menu was slow to load, there was no good on-screen programming guide), but who has time for TV when you're touring San Francisco anyway?

    Solid fitness center, can get crowded at peak times. Lap pool, hot tub, dry sauna, spacious showers round out the spa and fitness center offerings. Complimentary tea AND APPLES. (I loved the complimentary apples, must have eaten a dozen over the course of my stay.) Dining options include the Garden Court in the lobby, Maxfield/Pied Piper, and Kyo-ya. Check out the bar across the street.

    Doorman, Bell service, Front desk, Room attendants were all friendly and accommodating. Front desk gets busy at peak check-in times, Concierge is helpful but understaffed, especially at peak times. The Concierge recommendations were excellent, but they were only as knowledgeable as a Google search re some lesser-known attractions.

    The hotel's guests run the gamut from business travelers to family vacationers to singles to wedding parties. The location can't be beat: between Union Square and SOMA, just inches from BART, MUNI, and Street Car lines. Great experience, I'd go back.

    31/03/08 | Link | Rating: 5.0
    125. Qype User (aaro…)
    I stayed in the Palace Hotel for 7 days as part of a conference. The website and the hotel building and services will give you the impression it is a 5 star, top city hotel, however we had a really mixed experience given our expectations (and the cost they charge).

    The Garden Court (restaurant) in the hotel is like a French great hall and this is the most attractive thing about the hotel (aside from a great location). While some of the basic facilities and service you expect in an expensive hotel are there (pool, gym, bell boys, valet, shoe cleaning) and some helpful staff, there were many service aspects that let it down (very hard to get an invoice before staying despite prepaying the room, room service making mistakes, surly valet, charging for a lot for internet and printing, rooms inconsistently cleaned despite multiple requests for specific items).

    I would only stay here again if it was super cheap, or I was not paying for it.

    18/08/08 | Link | Rating: 3.0
    126. Louis V.
    Pretty Pricey bit the Pied Piper Bar is totally worth it. Not big but has some classic drinks on menu. Staff very cool

    07/10/10 | Link | Rating: 4.0
    127. Fat ass g.
    I dined at the Pied Piper restaurant  last night . The hotel is beautiful!! That I can say. They only offered a Turkey dinner , but it was T-day so what the heck. Frisee  salad with poached egg and prosciutto was OK. The turkey dinner was also OK. It was as it should be. The pecan tart tasted  good , but served chilled  . A no no! The waiter also brought us the 10 year port when we ordered the 20 . Do you take me for a Layman?  All in all , when you spend over 70 dollars for turkey you expect top service. This was not present at this hotel. Seems to be a trend these days.

    26/11/10 | Link | Rating: 2.0
    128. Catherine W.
    After reading many positive reviews, I had high expectations for the Palace Hotel, upon arrival, I was immediately impressed with the rich 19th century elegance when I walk through the Palace Hotel's doors. Beautiful vaulted ceilings and crystal chandeliers, the renowned Garden Court restaurant features a beautiful domed ceiling of stained glass. It's centrally located downtown, with many key destinations such as Union Square and the Financial District within easy walking distance of three blocks or less.

    After absorbing the air of elegance in the lobby, I was faced with a long check-in line. Since there were only 2 associates at the front desk, so after waiting in line for more than 20min I finally got checked into our superior room w/ king bed.

    The room was spacious considering it's SF. With 14-foot ceiling, has traditional mahogany furnishings, the decor was mismatched w/ old world and oriental theme, crown moldings throughout the room, w/ facade on the wall, but weren't done w/ the same intricate touches as the lobby or the hall way. The pillow top mattress and down comforter seemed worn out, worst of all, the bed spread wasn't even big enough to be tucked into the mattress, so the mattress was exposed w/ every little movement we make, definitely not a heavenly bed. Bathroom with marble vanity, polished brass and chrome fixtures, tiled flooring and in need of a little updating.

    Over all the room condition definitely wasn't as grand as I thought it would be, the house keeper didn't seem too friendly, the concierges' recommendation on restaurants weren't very good, much better off just do a search on yelp, and finally, like many other hotels around the area, valet parking is a steep $48 per 24-hour period, with in/out privileges, so it's better to find a public parking garage few blocks down for $25 or less.

    29/05/07 | Link | Rating: 3.0
    129. alexa c.
    Great location, beautiful building (though i'm more into the modern/contemporary myself).

    2 Downfalls, , ,

    1) Concierge recommended Sam's Bar & Grill (see review)

    2) I didn't get a hot shower. That's a big one!!

    Oh and one more thing. They didn't have any aspirin or pain killers in-house. I was told I had to try 7-Eleven down the street. I suppose it's a liability issue but that was pretty lame IMO.

    08/10/07 | Link | Rating: 4.0
    130. Nancy W.
    It is a pretty hotel with a nice location.  However, my room was rather noisy - I could hear TV from at least two other rooms, late into the night.  On the plus side, it had a rather nice tiny gym and pool, with a clean dry sauna.  Complimentary coffee and paper in the morning was nice.

    08/12/10 | Link | Rating: 3.0
    131. Melanie N.
    Can I review a hotel without actually having stayed the night??

    Well, I'm going to anyway.

    I love this hotel - I've been there for two events now...it's got a very European flavor to it, and the catering is excellent!  If I weren't local, I'd want to stay here...it's our own bit of Paris in San Francisco which is a nice change next to all the swank, modern hotels that flourish in this city.  Apparently they do a lovely brunch in their garden room as well!!

    Once I get into a room I'll re-review it...but I thought it deserved a small mention, just because it's beautiful. :-)

    13/04/07 | Link | Rating: 4.0
    132. Qype User (miniti…)
    My stay was arranged and paid for by the company holding the conference I was attending there. Thus, I cannot say if it is a good deal or not.

    It was a nice hotel, with historic charm to it. Above basic, but not extraordinary.

    We were provided pretty good breakfasts and lunches, which I assume came from the hotel catering. Our first night we also had a dinner, which was well done. The conference facility was your standard set up: uncomfortable chairs in an overly air-conditioned room. (I think this is always done on purpose to keep everyone awake.)

    What this hotel really had going for it was a good location. It's in the heart of SF's shopping district and right next to a BART station. While BART doesn't have stops at all tourist attractions, it will get you to SFO or accross the bay to Oakland and beyond. There are also an abundance of bus stops to get you around to other parts of the city.

    16/10/08 | Link | Rating: 4.0
    133. Deena S.
    LOVED THIS PLACE!  If you are looking for a centrally located sweet place to lay your head - this is it!  Beautiful to look at and tastes great too.  Be sure to stop by the Pied Piper Bar for some truffle fries and a cheese plate!  YUM!  They mix a mean martini too!  Try the Vesper...

    14/09/10 | Link | Rating: 5.0
    134. Maryrose S.
    Would have been nice if not for the awful customer service.  I booked my reservation on the Palace hotel website.  I realized later that my checkout date was one day more than I needed.  I called to get it changed.  The guy told me he couldn't talk to me.  I explained that I booked through the hotel's own website and that I don't want to cancel the whole reservation.  He told me he wouldn't talk to me.  

    I've been to cities all around the US to work business conferences, and I've never had issues changing a checkout date.  

    Not a 4 star experience in my book.  I've had better service from a 2 star hotel.  The hotel needs to seriously evaluate their guidelines, and they definitely need to improve their severely lacking customer service.

    03/12/07 | Link | Rating: 1.0
    135. Charmaine L.
    i still can't believe i'm getting married here!!! the service is impeccable and the entire staff is experienced, professional, and friendly.

    once you walk into this historical hotel, you will fall in love with the glass ceiling in garden court. there was no spared expense on the construction, from the marble columns, to the gold crown moldings, to the european crystal chandeliers.

    they don't call it the PALACE hotel for nothing. it truly is fit for any princess.

    sunday brunch and afternoon high tea are served in the garden court. you will really feel like royalty.

    23/09/07 | Link | Rating: 5.0
    136. Scott R.
    As others have noted, this place is beautiful. Killer architecture, nice lobbies, nice pool, etc.  No complaints on our room either - comfy bed, high ceilings, charming decor.

    But I guess I was expecting a little more at this price point. I don't know, maybe since I got the ultra-bargain-basement "conference discount" rate of only $270/night (before tax) - it shouldn't be such a big deal to me that they tack on $0.75 per morning for the McPaper delivery unless I specifically opt out. Or maybe I should see $17.99 per day internet access as a true value added option. Or maybe $48 per day to park is just normal in these parts. Or maybe I'm asking way too much to expect the free coffee in the grand lobby to be at least as good as some half-forgotten pot at the local gas station.  So I'm guessing maybe I'm just expecting too much from this self-described luxury hotel, and should just get over my plebian self and my piddly little bill ...

    But for some reason, it still doesn't feel like "it's all that" to me.

    18/10/07 | Link | Rating: 3.0
    137. Kris I.
    STUNNING!  Absolutley STUNNING!

    This place in bank (for a beautiful king suite about $500) - but if you can afford to splurge at a magnificent hotel in SF with a lot history - this is the place to do so!

    Truly a remarkable buliding and hotel.

    27/06/08 | Link | Rating: 5.0
    138. Jeremy R.
    One of the better luxory hotels I have had the pleasure of staying in in S.F.
    I had a suite on a Valentines day and the hotel was very helpful with special requests. ie:a bowl full of flower petals for the jacuzzi tub
    The suite had wo seperate rooms and everything was very plush and not too old world stuffy.
    My only complaint is that the huge windows in the room did not open up at all and the room got a little stuffy.
    They offer in room chef prepared IN ROOM meals from the stellar restaurant "The Fifth Floor" it's real pricey but real pimpy.

    26/09/08 | Link | Rating: 4.0
    139. Fara A.
    Can someone say, REDRUM? Scary.... well, don't let the long hallways put you off... The room was typical for a historical hotel...small and cozy. The location's great. The htoel reminded me a lot of The Palace Hotel in Madrid. It's got a very European look. If that's what you like, then this place is for you!

    07/10/07 | Link | Rating: 4.0
    140. David B.
    See Archie R. review for parking discourse.

    The hotel is beautiful, stately, clean, well run to my eye  with genuinely helpful staff. I've worked in the area so have been in around the property a bit but never stayed in the rooms.

    Garden Court great for Tea and Chinese Chicken salad.

    Maxfield's has a great Tavern feel for business meal or in a pinch as the food is satisfying. Be aware the room is usually busy and can get quite noisy. Very difficult to hold a conversation at peak seating times. Think a noisy NYC tap room.

    My real interest today is The Pied Piper Bar. One could easily think that a bar at a very established hotel like this with always a full crowd would know how to pour a drink. This was not my experience for my Gin & Tonic or G-Girl's Cranberry and Vodka cocktail. I actually had to have them adjust more mixer on both so they were drinkable and we prefer strong! If by chance they are supporting mental health in this down economy then my apologies to the bar staff. In this era of mixologists I would think the Pied Piper could show more alcohol leadership.

    Now our slightly lit group did have a great time being noisy and boisterous without interruption. Not our usual style but for some of our group this was an after after xmas party event (honor out to tracy jordan).

    Recommend going up a block to Ducca at the Westin for something more contemporary and happening in hotel bar category!!!

    16/12/08 | Link | Rating: 3.0
    141. Rob N.
    Let me just say The Palace is Ballin.  The deco is very sophisticated.  Very Beaux Art.  I like a lot.  The staff is very courteous and professional.  Being the young age of 24, I feel at higher end hotels the staff act snobby and unconcerned.  Plus points from me

    My friends and I decided on the deluxe room. Comfy beds, high ceilings, very clean, fridge and a very nice flat scree.  Best of all its literally across the street from BART.  All this for a decent price on hotels.com .  Very much worth the money if you have enough people to pitch in for a night out in the city.

    09/10/08 | Link | Rating: 4.0
    142. Uncle Fishbits Aeneas X.
    Stunning, classic, ornate hotel.

    S-T-U-N-N-I-N-G.

    This is a place to randomly go to when you are bored, randomly swing by when you are in Soma, or just to be random and check out.

    I haven't stayed in the rooms, but have seen it extensively.  It will blow you away.

    07/07/08 | Link | Rating: 4.0
    143. John P.
    Decent.  Valet and doorman are remarkable.  

    Rooms are small, but that's expected with a hotel this old.  The rooms don't look old, typical hotel.  Large LCD TVs in each room, etc.  

    Bathrooms in the rooms are very small.

    Couple of midnight/early morning fire alarms were not pleasant.    

    We reserved a King bed, but was left with two Queens.  After checking in our room the desk called up about 30 minutes later.  They had a King come open.  They promptly moved us.

    23/11/08 | Link | Rating: 3.0
    144. Levi B.
    What a wonderful place!  I did some temp work here this week and was very impressed by the facilities and staff.  They had many workers always running around and taking care of things.  Often times I saw people go up to someone like the trash collector and tell them about a problem, and even though it wasn't their job to fix it, they would find someone who could.  Felt like a good team effort by the Palace staff.  

    The food was DELICIOUS.  Pasta one day, baked chicken the next.  Ha, although it didn't seem like the most veggie person friendly (the main course was meat...or meat).

    Didn't get a chance to go in any rooms, but all the public spaces and conference rooms I was in were all very nicely furnished and decorated.

    14/12/07 | Link | Rating: 5.0
    145. Rev. Dr. Christopher J. G.
    You could write a history of San Francisco without talking about a single thing that happened outside of The Palace. Both the last King of Hawaii and President Warren Harding died at the Palace. It's a great place if you're a head of state and want to die.

    Now, the prices are out of this world, but the comfort level is excellent. The Garden Court is lovely, and I've spent a fair amount of time in the Pied Piper room (staring at the Maxfield Parrish painting of the Pied Piper) and I have never had to pay my own money since it's always either been work or a party of some sort.

    It's posh, it's comfortable, it's incredible. What else needs to be said?

    19/09/08 | Link | Rating: 4.0
    146. Cyndi W.
    I really can't think of anything bad to say about this hotel.  I checked in late on a Sunday night, after taking the train and BART from Sacramento (no pricey parking for me!).  Check-in was quick and easy.  After I checked in, it took me a few minutes to find the elevators (wrong turn!) - the lobby in this place is crazy big.  

    I was very pleasantly surprised by my room.  It was spacious, well furnished, and very clean.  And, the room (really, the entire hotel) just oozes character.  The bed was comfortable (perhaps those two lemon drops helped?), and the water pressure in the shower was just right.  

    OK, I did think of one negative thing... the desk chair is about 18" too short for the desk, and isn't adjustable.  As I type this, my arms are up by my ears.  Very un-ergonomic.  Oh, also - internet is $17/day.  Fine when the company is paying for it, but really, $17?!?

    13/08/07 | Link | Rating: 4.0
    147. Karen M.
    My mother and I had an incredible weekend at The Palace Hotel for her 83rd birthday. First we were greeted by Micah at the front desk who made a special effort to acknowledge my mother's birthday! The breakfasts in the exquisite Garden Court were delicious and the junior suite was incredibly elegant and spacious. The spa, room staff were wonderful and so helpful. This is a special place.

    03/05/12 | Link | Rating: 5.0
    148. Valeria V.
    So disappointed by this hotel!
    Its once glamorous history  don't make up for the bland and definetely not glamorous ambiance and services of the hotel nowaday.
    Except for the grand entrance which  remined me of other great art deco hotels in Europe, there is nothing else that suppport the LUXURY COLLECTION name given by Starwood to this hotel .
    Our rooms were small and dark. We had to change the first one because the toilet didn't floss and had to call for service.
    Quite embarassing !
    Even if we are SPG Elite members and should be entitle to authomatic upgrades in all Starwood hotels no effort was done to ease the aggravation and disappointment. Instead we were changed to an even smaller and darker room at streeet level, inside view.
    The hotel mention 4 restaurants. There is only one and not so great. The others are outside into other hotels.......
    There is no spa in the hotel as should be expected in  a luxury collection hotel.
    The swimming pool is small and quite depressive and I understand that was going to be close for renovation.
    I feel that the entire hotel should be close for renovation or downgraded to 3 stars.

    20/11/09 | Link | Rating: 2.0
    149. Mimi T.
    While I am not big on old fashioned/traditional hotels I must say the customer service makes up for the decor. Everyone from the concierge to the bellmen, catering and banquets to the front desk people were awesome! Very knowledgeable and friendly. Nice location right off of market street.

    30/04/11 | Link | Rating: 4.0
    150. John W.
    Stayed for two nights.  Hotel was elegant and high class.  Had a grand lobby, exercise room, and internet room.  The room was nice and the beds comfortable.  Stayed in a room with 5 other friends as if we were still in college.  Being older and that we're all working my friend and I realized that we couldn't pack it in anymore and that from now on we'll get 4 to a room.  I guess making money and maturing does that to you.    

    Loved the location in the center of the financial district.  Perfect location for access to the BART as the Montgomery Station is right next to the hotel.  It made the travel from the airports very convenient and quick.  Plenty of good hotels and shops around the area including a Westfield Mall.  

    Just be cautious when walking late at night dealing with the homeless.  My friends and I were walking on Montgomery when a homeless man came up to me cause I was pointing at a hotel and told me to not point.  He was trying to be confrontational, but hey I'm blessed and I just tried to be friendly.  

    Overall I had a great time and would stay at this hotel again.

    26/08/08 | Link | Rating: 4.0
    151. Sharon P.
    We stayed here for two nights for our anniversary this year. I paid only $102 a night and was upgrade to a very nice room on 8th floor given my SPG gold status. The front desk staff was very pleasant. Given that the hotel was built around the turn of the century, the rooms are small even though they are remodeled. The lobby is classy and facing the gorgeous Garden Court. We like the hotel as it feels a bit more relaxed and less chaos than the nearby Westin hotels.

    27/09/10 | Link | Rating: 4.0
    152. Shanna K.
    I had a performance in the city last weekend so I decided to treat myself to a nice stay at a hotel since I'd need a place to freshen up before the show, etc.  I chose the Palace due to the lovely reviews here and I was not disappointed.  Thanks yelpers.

    This is a beautiful hotel with outstanding everything... from the high ceilings in the rooms, to the super soft bedding, right down to some of the best tasting coffee I've ever had.  And boy did room service get that coffee there quick for me in the morning.  Maybe 5 minutes from the time I called.  Big bonus points for that.

    My room had an unfortunate "view" of a wall but really...who cares when all you're doing is sleeping there.  To make up for it, I got a very nice rate of $189 a night since they weren't very full.  The reservation desk was extremely professional and helpful.. answering all my questions about early check-in, corporate discounts and so on.

    Being a single woman traveller I liked the fact that they have security guards posted late at night and that you are required to show your room key in order to enter the hotel after normal hours.    Also, when my next door neighbors were making too much noise at 3am they took care of it lickety split so I could get a decent nights rest.  

    It's a plus that the parking garage is right across the street... I hate wondering where the valet might be off driving my car.   One star off for how damn expensive the overnight parking is though..  $48.  Ugh.   Internet access is also $15.99 for 24 hours, but very easy to use and directly billable to your room.

    Sadly, my stay was too short and I was too busy so I did not get a chance to explore all of the hotel, but I wouldn't hesitate to go back.   It's gorgeous and worth every penny.

    25/07/06 | Link | Rating: 4.0
    153. Surai J.
    Old school glamour with a family friendly twist.  Indoor pool, a rare find among SF hotels where space is at a premium.  Conveient location, $50 taro sushi.

    27/08/10 | Link | Rating: 4.0
    154. LEE-JOHN S.
    Oh my, there's not enough words to describe the luxury. Not one thing is modern about it though. If you want to read about the history go to Wikipedia and I suggest you do because it's one of the most famous hotels ever built.

    I was lucky and snagged a discounted stay through Expedia a few years ago on a room and I will never forget it. Just the bed linens alone are a reason to crawl in and never want to come out.

    My stay was over Christmas into New Years and the security at the door and elevators to keep undesirables out was a bit alarming at first but then I came to realize how safe I felt.

    The room next to me was banging doors and having a party at 3AM and I first knocked on their door and asked them to b considerate and they did not. Then I called the front desk and two not one (a hotel employee and a security guard) came up and told them to stop or leave NOW. I did not hear a peep after that.

    I had brunch in the crystal court which was very expensive but worth it because I felt transformed to a European setting.

    It's not the place for hipster partiers and people who don't know how to act in a very fine hotel.

    09/04/09 | Link | Rating: 5.0
    155. Ahu S.
    My mom brought me here when I was 12 to celebrate a certain... um, milestone, and thus started our tradition of high tea in any city we happened to be in. I have since had the pleasure of high tea services in many cities and many places, but this continues to be the best.

    Over 10 years later, and I still remember the rose-bud jam. Delicious.

    5 stars! I would love to come back here with my mom soon.

    26/08/07 | Link | Rating: 5.0
    156. Jackie Y.
    Came here for a wedding and the reception was held just off the lobby and let me tell you - it was BEAUTIFUL!!!  High ceilings, chandeliers, elegant decor - felt like I was in Europe.

    Sound travels well - the music from the reception was heard in the lobby and we found random people dancing to the music from the reception.  It was AWESOME!

    09/10/08 | Link | Rating: 3.0
    157. Rei and Rick ..
    We stayed here for hubby's birthday and it was wonderful.  The atmosphere is posh and the service is amazing. This hotel is close to everything and convenience is everything. They have an indoor pool which was great and loads of amenities.  I was really surprised how modern sophisticated their rooms were. I would definitely stay here again.

    This is how good the service is. The front desk hand wrote a postcard wishing hubby a happy birthday. Every maid said hello when passing.  The front desk remembered we were there celebrating a birthday when we checked out.  At breakfast our glasses were never half empty.  We forgot to bring flip flops for the pool and the spa generously gave us theirs. I just can't say enough. =)

    29/07/08 | Link | Rating: 5.0
    158. DAVID B.
    Absolutely stunning hotel. I had a late dinner and night cap in their restaurant. I love the old architecture. It really brings you back to what elegance and sophistication was back in the turn of the 20th century. Even if you don't intend on staying, it's simply worth walking in and taking a look. It's a gem to this great city.

    26/12/09 | Link | Rating: 5.0
    159. Carol C.
    The review I am offering here is not a review of the accommodations that this hotel provides, but it is a review of its amenities and ambiance, of what I have seen on a walking tour, and finally of the fine dining in the Garden Court - a special luncheon of $19.09 in celebration of this hotel which reopened in 1909 after the 1906 earthquake.  There are no words to really describe this hotel, except it is beautifully decorated with stained glass windows above (allowing for natural light to shine through); the magnificent crystal chandeliers in the Garden Court, valued at $500,000 and weighing 500 pounds each; the touch of elegance in the French Parlor (floral carpet of assorted pastel colors reminiscent of the French Impressionism period to suit the femininity of the women, the decorated fireplaces at both ends of this room and the ever so charming windows when open will give one a view of the Garden Court); and the exquisite wood paneling and paintings in the Pied Piper Bar and Grill.  Step into this hotel from the New Montgomery Street side and the first thing one would notice is the centerpiece of fresh flowers (thick stemmed deep red roses emitting a delicate aroma in the air) - a truly romantic, serene and intimate atmosphere, luring all to take the walking tour, learn the history of this hotel (a landmark) and appreciate what is truly there.  My imagination sweeps me to the point of hearing French music being played by several violinists, and especially Edith Piaf's La Vie en Rose or even the Italian song, Non Dimenticar.

    The special lunch was a two course meal, main entree and dessert.  My sisters and I chose the Scallopine Turkey with pureed potatoes and fresh steamed vegetables.  Also, included was a side of the finest biscuits that the Palace Hotel can offer - fresh and warm, served with little mounds of chilled butter.  The turkey was thinly carved (3 slices), smothered with a scallopine wine sauce atop the pureed potatoes and a side of baby zucchinis, baby yellow squash and carrot - indeed a very colorful presentation of your vegetables in season.  For dessert, it was a 3" round rich chocolate swirled cheesecake with a dark chocolate cookie crust.  Mind you, this dessert was not just a plain simple little cheesecake on a plate.  The presentation of this dessert was eye candy to my eyes and the only thing I could do was admire it with longing looks and just savor the moment for a while because it was just too, too beautiful to even stick a fork on it or in it.  I could not help but take three pictures with my cell phone camera of this masterpiece of a dessert.  Not only was it extraordinary, but also breath taking and refreshing.  The lavished accompaniments consisted of a lengthwise, slivered fresh strawberry; plump and sweet whole raspberries and blackberries; a dollop of whipped cream decorated with a sprig of mint leave; a tan and white chocolate thin tubular candy stick; and a wonderful raspberry glaze infused with melted swirled white chocolate.  Now I hope people aren't salivating over the description of this dessert...lol.  I believe Hiroyuki Sakai, Iron Chef of French cooking, would have been extremely proud as to the meticulous detail of the artful presentation of this memorable dessert.  Bon appetit!

    Finally, I would highly recommend this special luncheon and walking tour afterwards.  It is also recommended that one makes reservations for this dining pleasure and enjoyable experience.  The Garden Court is not opened for this special luncheon in December and January, but one can dine on this special in the Grand Ballroom, which is also beautiful in its own way.

    11/11/10 | Link | Rating: 5.0
    160. Heather L.
    Stayed here a couple of nights recently. Which of course makes absolutely no sense when I live and work in San Francisco. Anyway, I was here for a two day all expensed conference. So I have no idea how much it costs to stay here but I imagine it's not cheap. Especially since their Valet parking is $48 a day!!!!!!! Jesus. The guys that work Valet aren't that bright and definitely not that efficient. The hotel is located on a really busy SF street. I stood outside of my car with the hazards on for what seemed like 5 minutes waiting for someone to take my car. SOOOOOOOOO inexcusable.

    With that said though, the service inside the hotel is very nice. The rooms are nice as well. The hotel looks to have been around for quite a while but does not appear in need of major renovations. The ceilings are quite high in the guestrooms which you don't really see anymore. The linens and cleanliness were on point. The food and conference accomodations were good as well. But I'm thinking that I would never pay for this hotel on my own or use my starwood points to stay there either.

    21/03/08 | Link | Rating: 4.0
    161. Bernadette D.
    From the second we arrived, I knew we should have stayed at the Fairmont.

    It took 10 minutes for the valet just to give me a ticket, while several doormen stood there and stared at me blankly. 2 New Montgomery street is a typical SF wind tunnel, so I was freezing my bippy off. I mean, how hard is this? You write down my name and hand me a ticket. The Palace is a conference hotspot, so the fact that they only had one valet working is insane. Especially when they charge $48 per night for parking.

    We paid $261 (including tax) from Priceline and it wasn't worth it. The carpet was dirty... as in make the bottom of my white socks brown dirty. The bedding was remarkably cheesy. No mattress pad. No double sheets. Extremely thin feather pillows. The bathroom was super tiny and it would - no exaggeration - take a minimum of 3 flushes just to make a piece of toilet paper go down. I understand the need for low flow, but this was ridiculous. I don't want to spend 5 minutes staring at a toilet bowl every time I get off of it. We cracked open the minibar to - surprise - find that it was just an empty mini-fridge. WTF?

    I'd been here a few times, but this was the first time I'd spent the night. Needless to say, I was sorely disappointed and won't be going back. You can find better.

    09/10/07 | Link | Rating: 2.0
    162. Yelper A.
    I was really surprised when I booked this 4+ star room on Priceline.com for a special sibling of mine as his accommodation when he came to town and actually scored a long weekend here for well under $500!

    Excellent service and part of the Starwood rewards program (I'm a point junkie), I have yet to try the Sunday brunch.  For the price, location, accommodation, and history - this has been and probably will be my standard rec for a while to come.

    25/09/07 | Link | Rating: 5.0
    163. Gina E.
    I enjoyed my stay despite a toilet that was possessed, a flickering bathroom light, and embarrassingly thin walls.

    There were a few concierges.  One sent us to the wrong street for a restaurant pick. That was a little weird, but we found the place.

    The bell hops are super friendly.  The front desk was excellent.  The cost is crazy high, but the history of the hotel, it's fantastic location and it's restaurant make up for any inconveniences.

    22/04/08 | Link | Rating: 4.0
    164. Seong P.
    the hotel itself is lovely but i've only really spent time at the pied piper bar.  i met up with my friend and her coworkers in time for happy hour.  we were going to see her brother's show at 12 galaxies later that night so we needed to drink.  not that they were terrible.  anyway, i got to the bar at the tail end but they'd been drinking for hours.

    they had a nice spread of random appetizers.  i think they were there for the taking but maybe i stole someone's special event food.  we also got oysters.  tasty.

    i had a couple of good grey goose and tonics and shots of something before my friend fell forward off her bar stool.  twice.  i am not sure how she was able to do that but after the second time, we decided to go elsewhere.

    14/11/07 | Link | Rating: 4.0
    165. qirk z.
    Came here for a BMW event, they were presenting the redesigned 7-series.

    The food consisted of kobe sliders, yum. Real crab crabcakes, super yum. They also had some petite chicken wraps with nuts on top, warm spinach/cheese pastry triangle shaped, and bacon-something on toasted bread appetizer. Wine, soda, water wash down the food.

    26/02/09 | Link | Rating: 3.0
    166. Scott R.
    I lived 40 yrs before ever encountering actual customer service. Not preening, frivolous frippery, but matter-of-fact, solid, earnest "What can I do for you?" Concierge scored us a last minute, large party reservation at a crowded, excellent restaurant, and did it in stride.

    It doesn't hurt that it's in a beautiful turn-o-the-century building with ornate conservatory and bar, beautiful large guest rooms with high ceilings and marble baths. Sunday brunch was a bit expensive but worth every dime in food, service and ambiance.

    Check it on weekends when the business travellers are gone and $$s are less. I could get used to this place.

    08/05/08 | Link | Rating: 5.0
    167. Lauren V.
    It's a little weird taking a mini vacation located down the street from the main building of my school and all ,but once you get into the high ceiling'ed room , and into one of the most comfortable beds I've ever slept in, it's all worthwhile. Great big tv with good amount of stations(pet peeve of mine otherwise). My only complaint is sound proofing. You can hear all the goings on in the hallway. It bugged .Otherwise I'd give the Palace a total five stars

    15/02/11 | Link | Rating: 4.0
    168. Casi C.
    Absolutely gorgeous! From the moment you walk in, it's hard to miss the breath taking decor. Giant chandeliers, intricately designed furniture, tapestries galore. Even the bathrooms are beautiful. I can only imagine what the rooms look like. (and I can only imagine what the price must be like!) I stopped by here on a Wednesday evening with a big group of girls for a cocktail. I went with a boring 'ol Fat Tire beer, but the others got fancy and ordered martini's and other colorful beverages. The truffle infused fries were gobbled down in seconds. And the art was amazing! Great place to come for a fancy cocktail.

    24/04/10 | Link | Rating: 5.0
    169. Megan L.
    A couple of winters ago, bf and I stayed here after a company holiday party. The name says it all -  it's like a grand, old-fashioned palace. Some people don't vibe off of that kind of decor or architecture, but thanks to growing up in a cute flat in San Francisco's North Beach, I'm partial to the high ceilings and narrow spaces. In fact, I felt right at home, if you'll excuse the cheesy pun, for the night that we stayed over.

    The bathroom is so classy, with the high marble counter and tall wooden door. I felt like I was in a someone's royal mansion guest bathroom, which is always a nice feeling. I wanted to stay for another night, just to relish in the old-fashioned experience.

    The front desk and the bell-hop were all usually accommodating, smiling and asking us if we'd enjoyed our stay. My only gripe about the experience was our horrendous wait time for picking up our valeted car...I want to say it was between 20-30 minutes. I get it, it's San Francisco, there are lots of cars and tons of traffic, but 20-30 minutes for my vehicle? Don't you want to get me out so that you can get someone else in?? Luckily that was at the tail-end of our trip, so not a lot could ruin my mood since I was still in high spirits from such a nice hotel stay.

    Would I come back? In a heartbeat. It's expensive but worth it. If I ever did return, I'd make it a point to have brunch here also, since as we were checking out, we strolled past the dining area and noticed it was packed. Palace Hotel, until we meet again...

    21/02/09 | Link | Rating: 5.0
    170. Freckles H.
    I did a tour here for for a possible wedding site. Kate gave us a really nice and in depth tour of the venues that could accomodate 200 guests. She was very nice and very couteous.

    First off, the Garden Court is absolutely breathtaking. It's the only indoor historic landmark in SF. Once you walk in, you'e just blown away by the elegance and beauty of the domed, glass ceiling. It reminded me of the amazing architecture I saw in Italy.

    We toured the Sunset Court next, which was a space for the ceremony. That was also very pretty with the skylights. However, this space had a plain look apart from the modern skylight celing. It's a good space for a ceremony, nevertheless.

    We then went to the Gold Ballroom, which had a line of beautiful chandeliers that guided you to the entrace. The room itself is spacious and very ornate and detailed. I really like the decor and had enough space for a dance floor, head table, and band. Very pretty.

    The last stop was the Ralston Room. This room was fairly big and would've served as a cocktail reception room for th Garden Court. It was not as elegant and grand as the Gold Ballroom and Garden Court though. It did have some detailing in it, but was nothing compared to the other two sites.

    We decided not to go with the Palace Hotel because we prefer to serve tradtional Chinese cuisine, which they couldn't accomodate. Also, the price tag would've have been $54K for the reception alone. There is also an additional fee to have it in the Garden Court, $3K, I believe. The Sunset Court is $3500 for the ceremony.

    An amazing hotel, but it was too pricey and we wouldn't have been able to serve the cuisine we wanted. However, I will be coming back to simply take wedding photos! Kate said that brides often go there just for a few shots and there's nothing they can do about it!

    25/03/09 | Link | Rating: 4.0
    171. Jessica B.
    So I have a good friend that I tend to drink way too much with.  Every time we go out after work we end up either at the Palace or the House of Shields (or both).  

    After having a few too many pints at the HOS, it's great to go and split a burger at the Palace.  It's huge enough for two people to share, and you get bar nibbles while you're waiting (mixed nuts, wasabi peas and crunchy cheese toasts).  

    They also put up with our drunken wanderings, which are really fun in a hotel this beautiful.  We once went exploring and ended up in the basement kitchen, where they very politely escorted us back to the elevator.  And the main tea/ball room has the best ceiling - which is even more beautiful when you're laying on the carpet looking up at it (just in case you're curious).

    Oh, and the bar staff is tops!  They are always super nice and give you just enough space to enjoy your evening without forgetting about you completely.

    31/03/08 | Link | Rating: 5.0
    172. Eydie H.
    Have to amend based on my "billing" experience. WARNING! DO NOT BOOK ON HOTELS.COM OR ON THE PALACE WEBSITE.  RATES ARE NON-REFUNDABLE.  

    I originally booked hotel through hotels.com .  Since we went to a corporate event, my fiance changed his mind and thought we should work through event planner.  So I did.  The cancellation policy was buried on another page you click on and then have to enter information in order to retrieve it.  Their absurd cancellation policy is mailed to you in your cancellation confrimation.  So basically, we paid twice for an additional one night stay.  When I called hotels.com I was given the run around, so I got the hotel on the line at the same time to get a refund. It's not like we didn't stay at the hotel.  I was told by "Francine" the reservation manager,  if I would of contacted her within 24 hours, she might have been able to help, not one month later.  I was waiting to see if I received a credit on my statement.  When it didn't come, I called to see what the deal was.  Timing should have no bearing on the situation.  Bottom line, we paid twice for one night.

    My first conversation reagrding the refund  with the Palace was that the rate was refundable if I had cancelled 2 days before my arrival, which I did.  Then all of a sudden it went to non-refundable.  No one even knows what the agreement is with hotels.com .  

    There are plenty of hotels in SF to stay in, skip this one over.  I just have not had to deal with a non-refundable rate as most REPUTABLE hotels will honor a cancellation if you provide them ample time.

    21/09/10 | Link | Rating: 1.0
    173. Brady L.
    I would love to give this hotel a higher rating but cannot. I am a starwood Platinum Guest so I stay in many hotels. I found my room to be very small and it was considered too be a suite. I found the front desk not very friendly or helpful. I think the rooms are in much need of redesigning and maybe a pep talk too the staff on there customer service skills. If you are a SPG platinum member goto the Westin across the street. It is amazing and I personally and much happier there.

    19/04/10 | Link | Rating: 3.0
    174. Merri L.
    We had our work xmas/holiday party here today. they made us a delicious lunch in a couple of the conference rooms. the staff were nice and helpful. the place was beautiful. the windows of the room opened up to overlook the big garden room, which was decorated with a large tree. our room was also beautiful. i loved the lobster bisque soup. it was soo good and im not even a soup person. the salmon was very fishy and not so great, but the beef roast was nice and pink and tasty, the bread was yum, the many salads were yum (the caprisse being my favorite and the dungeoness crab being my least fav but still good), the roasted eggplants/squash were good too. everything was tasty. even the tiramisu and fruit tarts. i do wish they'd served us tea. but whatever.  everyone at our table agreed, this was a great place to have hosted this event, and would recommend it to others.

    05/12/08 | Link | Rating: 4.0
    175. Christina S.
    Medium-sized quiet rooms with large LCD televisions.
    Nice pool with city views and roomy sauna but no steam room.
    Helpful staff. Great concierge services- directed us to a street fair going on that weekend a few blocks away. Love the fresh apples at the front desk. Perfect snack for after a flight, and a better choice than the Doubletree cookies.

    28/07/08 | Link | Rating: 3.0
    176. Tamar F.
    The hotel is very comfortable.  The bed is EXTREMELY comfy - had my best sleep there in quite some time.  The rooms themselves are pretty small, but then again, it is in a major city.  I love the high ceilings and pre-war detail.  The only things that could make the place better are free internet, cleaning up the bathrooms a bit (there were random cracks in the walls), and slightly larger rooms.

    28/01/09 | Link | Rating: 3.0
    177. Miles G.
    A friend of ours was visiting San Francisco and we recommended this hotel via Hotwire for $140/night. This is certainly the best deal for a 4.5-star hotel.

    It boasts "old school" San Francisco with pure Victorian sophistication. The rooms are spacious with marble bathrooms, 10' ceilings and elegant crown moldings. This is definitely how we would roll!

    05/05/08 | Link | Rating: 5.0
    178. Gerald L.
    I was expecting more...  I have staying in some really great hotels throughout the world and I was told by my brother and sister-in-law that this was an amazing place to stay (about 3 years ago), but I guess the economy has taken its toll on this property.  Their was mold on the carpet (a big black patch) and the room smelled like mildew, the cracks in the walls were completely mesmerizing, and the room needed an update.  I understand it is a historical hotel, but you can tell the furniture and linens were dated if not due for replacement...

    On a better note the brunch was great and the lobby is gorgeous, but I was not there for the convention space, I was there to have a lavish weekend.

    03/10/09 | Link | Rating: 2.0
    179. Marco d.
    It's charming.
    It's historic.
    It's romantic.
    It's conveniently located.

    blah blah fuckity blah....

    My only gripe is the lack of proper ventilation in the bathroom. Matches don't really work, you know? With a friend who likes his Mexican and Indian food spicy, I think you get the point.  

    So minus 1 star.

    14/02/08 | Link | Rating: 4.0
    180. Stephen R.
    I like this hotel alot because of the location, the food (breakfast) is great, and the rooms are very nice for an older hotel. Its a very nice hotel and great location to all types of activities, I would highly recommend. IT IS an old hotel, so make sure you know this before you decide.

    08/02/09 | Link | Rating: 3.0
    181. Jason A.
    High tea cravings on the weekends should bring the Palace Hotel and their Garden restaurant to mind.  I happened to have the opportunity to pay a visit to several tea locations in San Francisco (thanks to my lady) and I can honestly say that you won't find a more beautiful location to enjoy your late afternoon tea with bite size morsels of food.

    When looking at the menu, the pricing is per person so don't ask.  If you have a niece, daughter or a playful girlfriend, they have this whole bit where they give a crown and a cipher filled with candy.  Guys, please remember to eat before coming here because the food will not fill you up and you can't get seconds.

    12/02/08 | Link | Rating: 4.0
    182. A. N.
    Nice sized rooms. Very clean and well maintained. High ceilings, gorgeous common areas. The restaurant is beautiful as well. Easy check-in process. Excellent location very close to Union Square, restaurants, public transportation, movie theaters, shopping, etc. Always easy to get a cab or town car out front. The only thing I was disappointed in was the gym. It was kind of small and outdated, a little grimy, and only open till 10 PM. Also it was visible from the pool through a giant glass wall so I kind of felt on display while working out.

    11/08/11 | Link | Rating: 4.0
    183. JC R.
    I had the privilege to attend a graduation celebration here and the place doesn't disappoint.  

    The reason this place is of interest to me is because Jose Rizal once stayed here.

    30/06/08 | Link | Rating: 4.0
    184. Michael J.
    I really love the location of this hotel.  Lots of shopping, and nice restaurants within walking distance.  A very elegant hotel; great for special occasions!

    05/06/11 | Link | Rating: 4.0
    185. Sierra M.
    The most beautiful and elegant ballroom setting to dine in.  (Trust me - it works.)

    16/09/10 | Link | Rating: 5.0
    186. Pumpkin K.
    I found The Palace a little disappointing. The lobby and meeting facilities are beautiful, and the staff are gracious and helpful, but the kudos end there.

    One of my major gripes is the workout facilities. Very small, minimal cardio equipment and it was packed every morning. I understand that when the hotel was built, like 100 years ago, there wasn't a lot of demand for a gym room. But so many travelers begin their day in the gym, and the hotel needs to expand the facilities to meet that demand. The pool, which looks beautiful in the photos, is cloudy (yikes) and small. The hot tub is borderline nasty.

    There were a number of problems with my room - the bedside lamp never worked despite several calls to ask for it to be fixed. The room smelled like smoke. There was no "privacy tag" for the door. When I called to ask for a robe (there wasn't one in the closet) they were really snotty about it - like I had misplaced the robes myself. It took a long time to get extra towels and like 5 minutes after they brought the towels, housekeeping is trying to bust in on me. 8:15am is too early anyway. Why not clean the rooms of people who have already checked out? This is minor stuff, but I would expect better from a hotel that touts it's status as part of the Starwood "Luxury Collection."

    I did appreciate the fresh coffee and apples in the lobby. They place a fresh bottle of water in your car when you get it from the valet. Those are nice touches.

    A word of warning about getting a "great deal" online for this hotel - I've heard it's not uncommon to find rooms for $140 or so. Keep in mind that overnight parking is $48 and SF hotel tax will run you another $25+. It's tops the $200 really easily.

    Despite the very friendly service by the valet and the front-desk staff, and the helpful concierge, I would choose a different hotel before I would come back here.

    27/05/08 | Link | Rating: 3.0
    187. Jesus G.
    Yes, I love the Garden Court Restaurant at the Palace Hotel. I have been there dozens of times. Go for Sunday brunch with friends or afternoon tea with the children. This place is beautiful. The hotel isn't too shabby either.

    25/06/11 | Link | Rating: 5.0
    188. Kaan B.
    Very cozy place. Must go!

    14/07/11 | Link | Rating: 4.0
    189. Sarah W.
    Beautiful hotel, upscale bar, incredible service, large high ceiling guest rooms, great location. Took the Bart from SFO and it was a breeze.

    Giving 4 stars out of 5 for one reason - I think something bit me in bed: 4 times in one night. Not sure what it was - not sure if I want to know! :)

    27/09/09 | Link | Rating: 4.0
    190. Cecile Q.
    I really wanted to be a fan of this place, just by stepping into the lobby and meandering the halls of the first floor. (Wow, that atrium is amazing!) Looks and names can be deceiving, right?

    The rooms, the "spa", the pool are dreadful. I had anticipated the rooms to be on the smaller side (duh it's San Francisco!) so that wasn't an issue. However the carpets were dingy and the bed and linens were circa 1990 just by their overused feel to them. The fiance and I had booked services at the "spa" which were just hotel rooms converted into spa rooms! what?!? And it seemed as if whoever administered my massage also distributed the towels at the nearby indoor pool! The pool a lazy little rectangle in the middle of a damp smelling indoor space w/windows that haven't been cleaned, maybe the person in charge was out giving a massage.

    And they call this the "Palace"! please.

    05/01/09 | Link | Rating: 1.0
    191. Ned S.
    Agree with other reviews that this grand ol' dame of a hotel's common areas are truly exceptional and impressive.  The rooms, not s0 much.

    Prior to this trip, my last stay here was 12 years ago, when it had been recently renovated and branded as the 'Sheraton Palace'.   I thought then, that the property was too nice to be pegged a Sheraton and I hate it when hotel chains put their names in front of great old hotels (yes, that means you Fairmont Copley Plaza!).

    Happily no longer pegged a Sheraton and designated by Starwood as a member of their 'Luxury Collection'.  Unfortunately, not quite worthy when it comes to its guest rooms.   They're a little warn and not well maintained.  

    Yeah, my guestroom ceiling is 14' high, but the room's floor lamps are cheap and all sporting crooked shades.  There's the huge window with beautiful drapes, but you need to have big muscles to open and then insert the supplied wood brick to keep open--otherwise the huge, heavy pane will slam down and you could lose a finger.  Nice toiletries in bath, just ignore the cracked sink (no, its not like its an antique) and don't mind the small swing mirror that won't retract cause its in disrepair .  No wireless Internet.  Oh well. there's the wired connection for $16/day...yup $16 US dollars a day.

    A truly grand old building.  It is too bad Starwood isn't caring for her as they should.

    05/06/09 | Link | Rating: 4.0
    192. Megan B.
    Paper thin walls, no wifi and no mini bar do not constitute my idea of luxury. If you turn your tv up to 20 you might be able to drown out the noise in the room next door. But don't count on it. The broken toilet and stained carpet were simply inexcusable in a room that cost $400 a night. The cheap linens were just nasty.

    The fancy lobby hardly compensates for the substandard room.

    07/10/11 | Link | Rating: 1.0
    193. Kim B.
    Fabricio was amazing! He went above and beyond good customer service. He does whatever he can to improve your stay. And was very helpful with helping us decide on what to do for the evening. The hotel itself was really pretty. We would stay here again in a heartbeat!

    22/02/12 | Link | Rating: 4.0
    194. Nanita C.
    This review is mainly about our "Afternoon Tea" at the Palace Hotel.

    I have been to this hotel many times, both staying and enjoying excellent (and strong!) martinis in the Maxfield's bar.  The rooms are large but, as others have noted, very, very dated.  However that is not what has compelled me to write this review.

    My best friends wanted to take me to tea for a belated birthday.  We often have tea at places in the city, our bext experiences at The Fairmount and Lovejoy's.  But I've always loved the grandeur of the lobby of the Palace, so we opted to try the afternoon tea.  

    My friend K arrived right at 2, and I arrived at 2:10 (missed my BART train, drat!) and our other friend S arrived shortly after.  Only K had been served water.  We sat for 15 minutes before anyone came over to hand us menus.  We asked our waiter what the three items already on our table were (we could identify two but the jelly-ish looking thing had us perplexed) and he seemed annoyed and said something like "I'll tell you what they are when I bring the scones out."  

    K had water but both S and I had to ask someone for it, and finally a busboy brought some out to us much later.  

    Our waiter was devoid of any charm, and certainly did not make us feel welcome or that this was any kind of special occasion.  Which, as others have noted, is kind of the point of an afternoon tea.

    We asked some questions about the teas and he was not much help.  We decided on the tea and gave him our order.

    Seriously, we felt like we would have had more attentive service at a Denny's.  

    Our tea arrives.  Shortly after, the waiter places a plate of small pieces of bread each with a thin layer of toppings - he quickly tells us what each is.  We are underwhelmed with both the selection, the size of the "sandwiches" and how dry and tasteless they are.  

    He then brings out a three-tiered silver rack with 3 very small scones (seriously, they were about 1/3 the size of a normal scone) on the top, and the middle and bottom over-filled with "pastries".  The scones were very tasty, but they were over in 4 bites.

    The "pastries" were okay but you could do better in any number of neighborhood shops in Chinatown.  

    We simply never felt like anything about the experience was pleasant, except the company(!) and the pretty setting.  As the waiter gruffed his way through our meal, and placed the check on our table, we became more and more disappointed with the entire experience.  

    The capper was when he asked if we'd like the desserts go go (there were wayyyy too many of the little pastries - we gladly would have exchanged all of them for a couple more of the delightful scones!), he just brought a couple of plastic clear containers and dumped them on the table.  

    Really?  $40 a person + tip and that's how we're treated? PATHETIC.

    We ambled over to the Ferry building, still hungry and ended up having FABULOUS tapas and service at MarketBar.  We all agreed that we should have just met at the Ferry Building and skipped The Palace!

    The one star is for the decor.  Otherwise it would be 0 stars.

    24/07/10 | Link | Rating: 1.0
    195. Shad B.
    Great location.  Very classy place to stay and the rooms were really nice.  This is my default location to stay when I travel to SF for business.

    20/06/11 | Link | Rating: 4.0
    196. Risa H.
    I didn't have any problems with my actual hotel stay, but had a discrepancy with my bill and the customer service/management staff has been absolutely horrendous at working with me to resolve this. I made a few attempts at local calls with the room phone (I know, I know, but I forgot my cell phone) and ended up incurring an exorbitant charge in the process.

    I talked to one manager who said they'd fix it, and then nothing happened, and now my voice messages have been ignored for weeks. There is no way in hell I would go near this place again. It's a terrible attitude toward customer service in the service industry. There are so many hotels in the city -- pick another.

    EDIT-- After writing a letter of complaint to the executive assistant (?), I was finally able to get my issue fixed! I'm not sure I should have had to hassle them this much to get it done, but I'm happy now and bumping my rating up some more.

    03/03/09 | Link | Rating: 3.0
    197. Stephy S.
    Palace Hotel, why ya gotta hate?

    So today some hungover co-workers and I decided that after throwing back a few tooooo many Chartreuse shots last night, a chili dog was in order for lunch. Ya know, a little comfort food to sooth our battered livers. Anyhoo we hit up Fatt Dogg and it seemed only fitting that we would go to the Palace Hotel to enjoy our feast. I mean, when I think chili dog, I think Palace Hotel.

    Well, we walked in and were going to grab a spot on the couches near the dining area, mind you, not in the dining area, but near it and I swear to you, if looks could seriously kill, we all would have burst into raging flames mid strut. Yes, the hostess with the mostess has the scowl of all scowls down to a T. We then went upstairs to a little sitting area and proceeded to eat our food and check out the beautiful hotel.

    Now, it's not like we were swinging from chandeliers and punching babies (that was last night), but no, we were asked to leave because clearly eating a hot dog at the Palace is seriously frowned upon. But I ask you Palace Hotel, how do you know that we weren't scoping out a location to hold a function. How do you know I wasn't looking for a hotel to host my wedding. How do you really know? Well, clearly you did, so yippee for you, but jeez, lighten the hell up, it was just lunch.

    09/04/08 | Link | Rating: 3.0
    198. Lisa L.
    My favorite hotel in San Francisco!!! It's extremely clean and that's super important to me. Awesome decor, everything is just beautiful.

    17/02/11 | Link | Rating: 5.0
    199. Elena M.
    We stayed here last July when we came to San Francisco to get married and attend the Silent Film Festival (in that order).

    Given that we had two important events going on that weekend, we made reservations at a different hotel well in advance.  I was happy with this hotel, but not thrilled, and kept my eye out for something better.  About two weeks before our trip, I scored an absolutely great deal at the Palace Hotel through Expedia.  I cancelled our other reservation and this became our home for five days.

    I am so glad it did.

    We arrived in at the hotel about 11:00 AM, several hours before the official check-in time, but were given a room immediately anyhow.  The front desk staff could not have been nicer and in no way made us feel we were getting anything less than top service, despite being "paying a cheap Expedia rates" guests.

    Our room, though not fabulously roomy, was completely comfortable.  The high ceilings made "noise from above" noise nearly impossible.  Despite being right on a major street, outside noise was somehow completely masked, too.

    The location could not have been better for our needs.  It is right next to the Montgomery MUNI/BART station, which made it amazingly convenient for getting to and from the airport and getting back from the Castro Theatre (where all our silent films were playing) late at night.

    All the other staff at the hotel with whom we dealt -- the bell staff, the concierge -- were all helpful and friendly.  The decor at this hotel is gorgeous and the atmosphere relaxing.

    We plan to be back in San Francisco this coming July for this year's festival and definitely plan to stay at the Palace Hotel again.

    24/01/09 | Link | Rating: 4.0
    200. Taylor W.
    Woohoo! As good as it gets!
    If ever you want , it is a nice hotel. The desk service is good service.
    The ROOMS are big, I mean BIG!
    Our view was facing Market so you have to keep in mind that where the hotel is located there is no really good view.

    Very quiet, you walk only a few blocks to Union Square and add another
    3 blocks to North beach " Little Italy".  Great idea to walk because our body needs the exercise. Although, one of the nights coming back from North Beach we took taxi about $5-6 bucks and that was because late at night you just don't know who could be out there. You don't see many people walking, we play it safe. Right on the corner underground is the
    Bart station. San Francisco is set up for the easiest way to tour.

    I have to tell you that we ate at the PipePipper inside the Palace Hotel.
    You have to check out the "Maxfield Parrish" painting, its amazing. wouldn't you know always on the last day ...... my husband ordered the "Crab omelet" and talk about crab not imitation crab but REAL crab it was such a big omelet and just oozing with crab coming out, man my mouth is watering right this moment and very tasty!
    Of course, as soon as we got back home guess what my husband must of wasted about 2 dozen eggs until he finally mastered it.
    It was worth wasting the eggs.
    Of course, he didn't add the crab until he mastered the way the omelet is made.
    Go to that place to find out what I'm talking about. I have never ever had such a great breakfast. The breakfast cost about the amount of dinner. We paid half price on everything 'Coz we're members of Starwood.

    Tour the hotel it's beautiful, the Grand Ball Room is awesome.
    While having brunch, music playing a sax player, grand piano and a lovely cello sound. You almost feel what the rich feel.

    You tourist, shopping is everywhere and near by, you will love it.
    I wanted to share the beautiful time we had for our anniversary,
    every couple should pamper themselves to keep enhancing the marriage.
    We do this every year, stay in a near by hotel not far from Union Square.

    This is a place you just keep coming back to. To have brunch or eat at the Pipe piper you don't need accommodations in the hotel.
    I call this a 10 stars!

    21/11/08 | Link | Rating: 5.0
    201. Inday R.
    YES! it is so good as it gets!  The Grilled New York Steak at Garden Court Restaurant is the best steak in town that you'll never forget the savory and tenderest steak in your life..  Kudos to the Chef!

    26/10/12 | Link | Rating: 5.0
    202. Justine D.
    I didn't stay here.  I came for my home boy's work party.  Very pretty hotel.  I wonder what the rooms look like?  I should have gone in investigation mode and found out?  Had a fun time so I can't complain, but I attribute that to an open bar so I thank Jason's Co.  

    And the gingerbread houses...neato!  I dig the Violin one.  Check them out.

    14/12/08 | Link | Rating: 3.0
    203. Colleen B.
    I made  my reservation on the SPG website a few weeks in advance, but I always check a day prior to check in to see if there has been a drop in price. There had been, but I missed the deadline to cancel and make a new reservation. I called to see if they would do it anyway. I told the woman what I was looking for and she said "oh, I can do better than that " We went from paying 369/night to 169/night!  I couldn't believe it. She also asked if we were celebrating anything in particular which we were; my birthday.  When we arrived I asked for an upgrade, and was given a double upgrade to a beautiful, large room with a great view. We went out for a walk, and upon returning discovered a beautiful fruit and cheese plate for my birthday!!  In was an incredible experience. I highly recommend this hotel, and we will definitely be back.

    05/11/12 | Link | Rating: 5.0
    204. Tif W.
    What a beautiful hotel! We stayed here over the weekend and were in awe of the grandeur of it it all. I had gotten the reservations through Hotwire so the price wasn't extravagant for the exceptional quality we received. The rooms were elegantly decorated. Nice linens, high faulted ceilings and very comfortable king size beds. The room Holly and I shared happened to be a handicapped room, so the bathroom was bigger than average.

    Soon after we checked in, we had high tea at the Garden Court Restaurant inside the hotel. The atmosphere was incredible, as rich and elegant as we could imagine. It was as if we traveled in time to early 1900s. Just sitting under the beautiful glass ceiling was worth the cost. We felt like country bumpkins pretending to be upper class. As we marveled at the cute pastries and cooed over the tasty tea sandwiches, we hoped nobody saw how fast we were downing the food in eagerness to taste them. The plates were half empty by the time teas were served. Lots of spilling accidents due to our inexperience with the handheld tea leaf strainer too. We might have appalled our server.  

    *sigh* Can't take us anywhere! Handicapped, indeed.

    20/07/08 | Link | Rating: 5.0
    205. Rick C.
    The best brunch I have had IN MY LIFE!!!  Seriously. Worth the price tag.

    15/10/12 | Link | Rating: 5.0
    206. M C.
    I came here for a study group. This place has a nice decor. I love the high ceilings and modern but yet classical design. And I guess even the SFPD considering that they had their Christmas party here, gambling and drinking merrily into the night.

    10/12/08 | Link | Rating: 5.0
    207. MontereyLinks M.
    The entrance makes a statement with a beautiful garden court...everything was nice and shiny.  I guess the hotel celebrated it's 100th anniversary last year and the hotel appears to be well cared-for.  On our room's floor, the halls were nice and wide for an older hotel and I loved seeing the heavy wood doors and detailed moldings.  

    Great walking location too - one day we had an event near Union Square, the next we walked down tot he Ferry Building for breakfast.  We would go back...and won't give it five stars until a few repeat visits.

    21/03/10 | Link | Rating: 4.0
    208. Anna L.
    I went to The Palace Hotel today, Valentine's Day for "Afternoon Tea" . the place was beautiful, however, I was VERY DISAPPOINTED with the service and the tea itself. For being such a fancy hotel, and for the price, $40.00 per person, it was a rip-off!

    We were served tea, 5 ea. of 1/2 of a "finger sandwich". My bread was stale, and the taste was so-so. The pastries were good, not wonderful. Our server was not very attentive, nor friendly.

    I have had better "Afternoon Teas" in other places on the Peninsula.

    I would not recommend this hotel for at least the tea. I have no idea how the brunch/lunch, or staying there at the hotel are?

    14/02/09 | Link | Rating: 2.0
    209. Jennifer H.
    I know I'm a fool for taking a car to a hotel in San Francisco - but you see Yuki Sushi and Barefoot Coffee are all the way out in Santa Clara.  For me, no trip to SF is complete without several trips to those spots.

    I chose the Palace when in town for Cisco Live 2009 - the Palace was a very nice hotel, and I could not hear the other residents through the walls.  The decor was very plush, and the biggest bonus was that I could open the gigantic window in the room to let in the night sounds of downtown SF.

    It is the little things like that - most hotels don't have any history, let alone working windows.  This place would be the tops if they had free internet.

    I did manage to find garage parking very close by for 25$ a night which is the going rate at any case.  If you have the hotel valet your car it is 50$ a night.

    10/09/09 | Link | Rating: 4.0
    210. Helen N.
    Palace hotel,  you are very beautiful. No, seriously, you are so grand and beautiful! Walking into the lobby, you are greeted with a large vase of red roses. I hope one day I'll come back and have brunch or a tea party here, cause the dining area is just so charming. For anyone having a wedding here, you won't regret it. Pros, the junior suite is big enough for 5-8 people, closet space is large enough for all our luggage. The room came with a frig and dude, a Keurig! (I love my coffee and tea!). Cons, it would have been great if the bathroom was bigger or had another half bath. Also, extra large wall mirrors. The room itself was alright: two beds, two love sofas, and two end benches. I can't say anything about the hotel food cause we ate outside the hotel. It's a great location, mid-downtown and never had a problem flagging down a taxi.  P.S. wifi requires access code, parking fee $60 a car.

    06/08/12 | Link | Rating: 4.0
    211. LA S.
    Stayed here for Lovefest 2008.  This place is magical, when you're...HIGH! haha Seriously, looking up from the atrium is surreal.   Now...about the rooms, we had a double, and it was nice but the room was pretty small.  I don't think we ever figured out how to open the windows. :)~

    Funny story:  All night long we almost got kicked out for a) being too loud b) having too many people in the room and c) for being way too loud

    Good times, San Francisco is a lovey city, if I go back, I'd like to stay at the Palace Hotel again...........if they'll accept us back that is!

    18/12/08 | Link | Rating: 4.0
    212. Smash W.
    First off, yes this hotel is beautiful. But that's about where the goodness stops.

    When my husband and I first arrived, it took 35 minutes just to valet our car. We then proceeded to check-in which took another 35 minutes, and by the time we did that and headed to our room, we realized they had given us a room that someone already had! We headed back down to inform the gentleman at the desk and he seemed a little "unsure" of what to do, mentioning that they were highly under-staffed. We understood, no worries....just a little irritated of waiting.

    We got to our room...and headed to a dinner in the Gold Ballroom for an event. The food was pretty good.

    The next day it literally took 30 minutes for our bell man to come and gather our luggage so we ended up carrying our own stuff down because we didn't want to wait any longer. In addition, we had called the valet 20 minutes before even leaving our room, and still had to wait an additional 30 minutes once we got outside to get our car!!!!

    Pros:
    Beautiful hotel
    Decent food

    Cons:
    SERVICE!

    01/02/10 | Link | Rating: 2.0
    213. Sergi B.
    They ripped me off on their website - offering me a deal that didn't exist.

    Otherwise, this a nice hotel with very comfortable, fluffy comforters.

    05/11/09 | Link | Rating: 3.0
    214. Stephanie H.
    Hotel is pricey, but the accommodations are nice. It's great to stay near Union Square right on Market... close to MUNI.

    26/06/11 | Link | Rating: 4.0
    215. Scott C.
    Some hotels shout (W, San Francisco). Some hotels had class but are falling apart (Westin St. Francis, San Francisco). Some hotels just simply have class but don't feel the need to shout about it. That's the Palace Hotel.

    Booked using Travelocity 1 week in advance and got rate of 149 inc. taxes.

    Atrium is a work of art. Reception efficient. Express check out useful. Rooms are pretty spacious for SF. Very comfortable beds, LCD TV, etc. Great A/C (ie very quiet but very efficient). High ceilings add to the drama.

    Room service was great (bucket of beer and a plate of chocolate cookies at 1am, how can you fault that?!) Pied piper bar is a fun place to stop for a drink on your way out for the evening (or on your way back, or both!)

    Easy parking either opposite or behind (20USD for 24 hours at Hearst Parking behind)

    Starbucks just on the corner for a cheapo breakfast (or to recover from the bucket of beer from the night before)

    03/04/09 | Link | Rating: 4.0
    216. Scott C.
    It has been a tradition, for the last 6 years, to take my son up San Francisco for a long weekend twice a year. Each year I take him to the Palace during the first weekend of summer vacation.

    The service has always be top notch. The staff is friendly and some of them, who have been there for years, remember us each year. Especially Paul who is in charge of the front of the hotel.

    The rooms have always been spotless with a fresh smell. Room service is some of the best I have had. Once we ordered a steak and it was as good as the ones you order at the well known steak houses.

    Breakfast in the Garden Court is good but the room itself is incredible. I could sit for hours there (unfortunately my son can't).

    Last year we had reservations for dinner but when we arrived they were packed and running behind by 45 minutes. The manager apologized for a few minutes and then picked up the phone and called someone. He asked us to go to the Concierge desk. When we arrived they had a limo that would take us to the restaurant of our choice and bring us back.

    My son was thrilled with the ride and I was thrilled with the service.

    Looking forward to this summer for our 7th year.

    22/03/09 | Link | Rating: 5.0
    217. Chris O.
    awesome vibe, great location.

    02/01/13 | Link | Rating: 4.0
    218. Archie R.
    There is this Chinese restaurant I know of that people keep going back to.

    When I ask them why they tell me, "it's been there forever."

    To this I say, "just because they fooled your grandparents doesn't mean that shit is good.  Drive your dumbass to Cupertino for some real Chinese and then call me in the morning."

    Why do I mention this anonymous place (cough chef chu's cough cough)?

    Because the Palace hotel is oddly similar.  

    With it's thin walls, old fixtures, and old man smell, it seems to get higher marks for it's history.  

    Yeah yeah, I know, it's classic SF at it's finest.  

    Bleh.  

    The rooms were nice but for the price, I am a "W" man all the way.  

    And let's talk about parking for a second.  I get it, you want me to take the bus, cab, and even the shame train.  

    But charging me $50 for parking when the room total is $285 is a frigging joke.

    Sounds like another group of shit bag profiteers....the airlines.  

    Oh, $19 one way.  (before $9 security tax, $29 fuel surcharge, $12 carbon offset tax, $5 misc. tax, $8 just because tax, $1 you're a moron for flying with us tax, $6 landing charge)

    If I bring a parachute can I bypass the landing charge?

    Wow, I'm bitter today, slammed three industries in one review.

    Ireful.

    22/09/08 | Link | Rating: 3.0
    219. James V.
    I expected a bit more for what I spent.  Although it is very nice when you go in, the rooms are not that big, and just as good as a Hilton in my opinion.

    28/06/11 | Link | Rating: 3.0
    220. Sarah T.
    The Palace is so great; I stay here every time I come to San Francisco.  It all started when my usual standby, the W, was booked for some kind of convention, and I was forced to book at The Palace.  What a treat!

    First of all, there's Maxfields, which is a funny old-fashioned San Francisco bar with wood panelling, oil paintings, and old men.  Unfortunately, Maxfields closes at 10 p.m. (except when it sporadically closes earlier, like at 8 p.m. or 9 p.m.), but you're still within walkng distance of other hotel bars, if that's what you're into.  

    Secondly, The Palace has the strangest room service menu ever.  They have Chinese food, Japanese food, sushi, as well as regular room service fare.  

    The rooms need a little help, (i.e. peeling wallpaper, rust stains on the ceilings in the bathroom), but it's all worth it since they're huge, with 14-foot high ceilings, and great windows.  It's an awesome San Francisco experience, but the walls are thin.

    12/05/09 | Link | Rating: 4.0
    221. L L.
    Going to start my reviews of the Starwoods the same: I was at a client in SF for 8 months so I stayed at a quite a few properties.  After a couple of months of trying, I ended up at the W for the last 6 months, which gives you an idea of my perspective.

    Start with the pros:
    - Great decoration if you're into the period it came from
    - Buffet breakfast is tough to beat on daily basis
    - Rooms are not big but the tall ceilings give it a great feel
    - Always some sort of activity so it makes an otherwise old feeling place have a bit of electricity
    - High quality (albeit pricey) and authentic Japanese restaurant
    - Conveniently close to Market, making most places accessible

    Cons:
    - Worst front desk staff of all the Starwoods, inflexible and never takes requests (for rooms, etc.)
    - VERY spotty Platinum room upgrades (half the time they look like the regular rooms)
    - Crowded gym, equipment in very tight proximity
    - Long hallways, you could be stuck walking quite a distance
    - Toiletries smell like old people...

    I'll ignore the staff bit for my rating, since I may be spoiled as a Platinum.  The pros outweigh the cons, it's in a good spot, and it's reliable but I guess it's too traditional for me especially when I'm in SF.  Maybe if I were in a big city on the east coast or if I were in my 50s, I would feel better about the place.  Can't really go wrong though if it's your only option or you get a good rate.

    08/06/10 | Link | Rating: 4.0
    222. Christine T.
    I will be betting on Starwood points from he W, or either of the two nearby Westins after my second BAD experience here. So much for loyalty...as this used to be my fave hang..  Residing over the hill in Santa Cruz and staying here a handful of times nets me nothing.nada.zip  

    The sloth like front desk, with the could give a f*@! attitude left me feeling about as glam as a bag lady. Oh well, better service begets my loyal biz.
    Too bad.. I shall miss the lovely bar and great tini.

    28/06/10 | Link | Rating: 2.0
    223. dorit b.
    We stayed at the Palace for 4 nights and it was perfect!
    This is the most beautiful hotel, and everything was perfect.
    They let as check in early, and the room was great!
    The hotel staff are awesome especially the concierge! they made our trip, they recommended us where to go and how to get there.
    We actually took the history tour they have in the hotel and learned a lot about the place, if you can take the tour it is very interesting.
    There restaurants are a bit over price.

    28/08/09 | Link | Rating: 5.0
    224. Nate B.
    Well, the name definitely precedes the amenities.  We arrived, they put us next to the 24/7 fitness room which "some ole birds" were in there around 3:30-4AMish.  And yes, the doors are loud.  Then, upon entering our room, there were weird black spattered stains flanking the bed.  The bed, though illustrious and comfy was a bit dated.  The TV was a modest 32" flat screen which the audio kept cutting out.  I called the front desk twice concerning this issue.  Yeah, still didnt fix it.  We were given two tickets to the breakfast in the ballroom area which, eh, was decent but not worthy of the $30+ if I had paid for.  Overall, poor experience concerning service at front desk, management, and hospitality.  The ladies in the fitness area are wonderful, and that is the only reason this gets 2x stars and not just one.  For 300 a night, definitely can find better in SF so search for better.  This hotel lives off the name it built 100 years ago, but guess what things change.

    23/06/13 | Link | Rating: 2.0
    225. Juni D.
    Located in the Financial district of San Francisco, the Palace Hotel is definitely one of Starwood's best properties in the United States!

    You can expect a high level of service throughout your entire stay. Everyone, from the doorman, the concierge, housekeeping, the front desk representatives and front desk managers, were very polite and made us feel very welcome.

    The concierge was very knowledgeable and helped us with just about all of our questions and our overly complicated requests.

    The hotel itself is absolutely gorgeous!! It is a very historic hotel, so the detail throughout is amazing! The bathroom, however, lacks counter space!!! Other than that, everything is absolutely fabulous!

    Highly recommend it if you're visiting San Fran!!

    02/09/09 | Link | Rating: 4.0
    226. Marjie T.
    I definitely enjoyed my stay in San Francisco while at the Palace Hotel. I was here for business and pleasure so my review is based on the business facilities as well as the room. The hotel is over 100 years old so I loved that it has a deep history, but obviously all the current amenities that a traveler needs.

    Great things about the hotel:
    1. The bed - it was unbelievably comfortable!
    2. Complimentary bottled water. (they do offer you a $7 bottle as well if you prefer to pay for some reason)
    3. Friendly staff
    4. Great location. It's right near Union Square and literally on top of a Bart Station.

    Bad things about the hotel:
    1. Spotty cell phone service. My iPhone consistently had trouble connecting for some reason. Very annoying.
    2. Really thin walls. I was awakened multiple times by the phone ringing in the room next to me or just by people talking.

    I'd definitely recommend staying here for close proximity to SF attractions as long as you're not looking for a budget hotel.

    31/01/10 | Link | Rating: 4.0
    227. Valeria D.
    I would really love to say that I absolutely adore this hotel because I love SF and all the history, and... well, because I feel I *should* love it, but sadly it doesn't live up the name.

    The hotel may have been very "palace"-like, LONG AGO, but as some of the other reviewers have mentioned, it's in desperate need of renovation.  I'm sure it would be wonderful as a 3-star hotel, but if it's going to be touted as a 4-star, I expect 4-star surroundings.  The entry/lobby areas are gorgeous, and the location is perfect, but I drew the line when I heard the guy staying in the room next to me sneeze in the middle of the night.  Really?

    The rooms are just "OK".  The flat panel TVs don't detract from the fact that the room needs to be revamped,  and the bathroom...  (I'm turning up my nose as I'm typing this) although clean, need some TLC.

    Some Pros- location is great, a quick walk to BART and just a few blocks away from Union Square, steps away from the financial district.  Service is great, except for the registration desk, where the poor guys behind the desk didn't seemed to be staffed properly to handle the amount of traffic in/out of the hotel.

    I'd avoid the bar unless you're into weathered, sad-types.  I say that halfway joking but definitely had a feeling of doom and gloom so only stayed long enough to finish one drink before I bolted outta there!

    11/11/09 | Link | Rating: 3.0
    228. ClosetDork ..
    I never knew San Francisco has its own take of London's The Savoy and I would even get the pleasure to experience it for a week and a bit on the firm's tab.  But it does, and I did.  

    While I couldn't care less about the lavish gold, french renaissance decor that donned the lobby area and the hotel's rich history which dated back to the 19th century (modern history is never my strongest subject in school), I appreciated the excellent service, beautiful spacious room with high ceiling and big window, and great location.  And although the internet connection was spotty for the entire duration of my stay, there are far worse, claustrophobic, dingy hotels rooms  that I could've been stuck in that week.

    The hotel decorators did an extremely wonderful job in capturing the festive seasons, with giant Christmas tree that was the main centerpiece of the open dining area and interesting interpretation of the traditional gingerbread cookie houses not far from the reception desk.

    21/12/08 | Link | Rating: 4.0
    229. Amy B.
    If you ever have a chance to take a trip to San Francisco and spend a little dough while doing it, this is the place to stay.

    The Palace Hotel is the most beautiful hotel that I have ever stayed in and the history behind it makes the ambiance so much more whimsical. 5 Presidents have graced their presence here, and I'm sure made a lasting impression on our fore fathers as well!

    The rooms all have high ceilings making them look and feel gigantic! The decor is tudor style, but brand new furniture. We had a very large plasma screen right in the center of the room just above our refrigerator. Mind you we had the standard room, and it came with a refrigerator and a safe. What a nice surprise.

    The beds were extremely comfortable, and the linens were so soft, I never woke up in the night cold and grasping for another blanket.

    The food was amazing too. We had breakfast in the lobbey restaurant. Aside from the beautiful decor, my boyfriend had the eggs benedict and swears it was the best he's ever had. He wanted to meet the chef! haha.

    Also the staff was completely accomadable. They were all so nice, and the bell and vallet boys were very helpful! House keeping was super quick. I called for some more towels and they came in literally 1 minute.

    My stay was perfect!

    P.S. Try out the Pool and Gym area on the 4th Floor. It's not shown on the hotel map, and we never quite made it there since we had so much going on during our visit to SF. But I heard that it's an indoor pool with a skylight that is simply gorgeous! There's a spa and a sauna there as well. Man I loved the Palace Hotel.

    29/04/09 | Link | Rating: 5.0
    230. Laura K.
    BUYER BEWARE!  BE CAREFUL!  I was ripped off by the reservations website.

    I checked a date, realized it wouldn't work, then changed the date BEFORE confirming the reservation. But the website put me down for the original night.  I make reservations online all the time, never had a problem before.  When we got there and found out what had happened, the hotel refused to cancel the charge, so we ended up paying for two nights instead of one.  RIPOFF ALERT!! WATCH OUT FOR THEIR WEBSITE!!  TRIPLE CHECK YOUR RESERVATION!!!

    02/03/09 | Link | Rating: 1.0
    231. kristen m.
    Last week, I was at the Palace for a three day conference. Being from tha Town, I didn't stay overnight but did manage to get a feel for much of the hotel.

    Parking: $48/day valet is a little pricey but sometimes necessary. If you can, take BART, as the New Montgomery exit dumps you right at the side door of the hotel.

    Service: Valet, doormen, bellhops...all were very friendly and helpful. Even though we weren't staying there, they helped cart around and store the five boxes of books we had to bring with us. It really pisses me off when people don't acknowledge this sort of service and assistance. Hello, that door did not just open on its own, your bags did not magically appear in your room - say thank you and tip nicely, please. Being rude is so declasse.

    Restrooms: Clean and spacious, with an XLerator hand dryer (love these!) and separate vanity area. Although there's a sign outside the restroom that says restrooms are for hotel guests only, I plan to keep The Palace on my list of clean places to pee downtown.

    Having already Yelped the Garden Court, I decided against eating here. Turns out, I had a chance to sample the food anyway when we were invited to a VIP party in what must have been either the Governor's or Presidential Suite. The living and dining area of the suite (the only part I saw) were elegant with inlaid wood floors and marble, from what I remember. Unfortunately, the food did not deliver what I would expect from such an establishment. The slice of beef roast I had from the carving station was a perfect medium rare, though a little less tender than it appeared. The biscuits, rolls and spinach phyllo were all reminiscent of Pillsbury - not that there's anything wrong with Pillsbury, it's just a sad shame to bite into when you're not expecting it.

    Finally, I did spend a few minutes here and there relaxing on the couches under the beautiful atrium or catching up on emails in one of the many chairs sprinkled throughout the lobby.

    13/08/09 | Link | Rating: 3.0
    232. sarah h.
    I stayed at this hotel for a wedding.  I was so excited to try it out, but once i was there i was very disappointed.  The hotel was much pricier than the other hotels in the area and I was shocked to find out the following for the price we were paying for the hotel:

    -parking was $50 (over twice as much as the parking elsewhere in the city)  We found a place right next door for only $20 a day.
    - wifi was not free, it was ~$8 A DAY
    - there was no free breakfast
    - the rooms were no different than any other room at any other hotel.  We could have gone to the holiday inn and received all the above ammenities for free AND had the same type of room.  

    Another thing that bothered me, is that we needed a cork screw.  We brought our bottles down to the hotel bar and they said it would cost $20 to open it up.  So i went to the front desk and asked for a cork screw, they said i could walk back to room service and get one.  So i walked past the bar and to room service.  I asked them for a cork screw and they said i would need to go up to my room and call for one.  SOOOO i went to my room and called for one.  45mins LATER they finally arrive with a cork screw.

    21/03/11 | Link | Rating: 3.0
    233. Paige K.
    Dining room is beautiful. I'm sure it used to be a great hotel, but it's a bit dusty. Like an old lady who was gorgeous in her early years. Location is good. Convenient to BART. Concierges are useless. Here's a tip.....If a guest asks for directions to the airport via BART, have a set of directions already printed out. I'm sure you are asked that question daily.

    20/08/12 | Link | Rating: 2.0
    234. Starla L.
    The Palace Hotel is nice, although it seemed a little creepy walking through the halls since it's so old. But it is rather grand inside with high ceilings and the big breakfast room. Parking in the lot across the street is easy if you don't want to pay for valet.

    I didn't know they had an indoor heated pool, otherwise I would've tried it out. Judging by other reviews, maybe it's good I didn't.

    The only drawback was our choice to stay on the side facing New Montgomery Street. I could hear the music from the bar located across the street and was not able to fall asleep easily. They had some good cable channels showing recent movies, and also a show I've never seen before called "The Dog Whisperer." That show was so fascinating. That guy could take someone's wild, disobedient dog and make them heel in an instant. I wish more dog owners would take time to train their dogs.

    But anyways, great place to stay. Choose a room away from New Montgomery Street if you're not one of the people out there til 3 am.

    03/04/09 | Link | Rating: 4.0
    235. John O.
    This is a very nice hotel.  I have stayed here twice.  

    The hotel lobby is beautiful.  Did not try the restuarant, but I will next time I visit.  I would like to try their Afternoon Tea.  It looks really good.

    The Pied Piper Bar is great.  Very nice bar with really good martinis.  

    They have a nice gym.  Indoor pool was very nice and refreshing.

    09/10/07 | Link | Rating: 4.0
    236. Jamie Q.
    Definitely a gem in San Francisco. I'm always welcomed when I walk in whether I'm a guest, having lunch or visiting a guest. Your eyes will automatically scan every inch with fascination. You can feel the history within the building.

    The standard rooms aren't the largest but they have a comfy feel to them without feeling old. When I usually think comfy a picture of an old cottage room pops in my head, but that's not the way I'm referring to "comfy." The bathrooms on the other hand are rather large, I like that!

    My favorite part of the hotel is the GARDEN COURT. I've had the Sunday Jazz Brunch here and lemme tell ya, I WILL BE BACK! Live music and the room was so vibrant. It's buffet style, really really good buffet. What an assortment of food from around the world. It didn't seem like mass production. I like how they rely on their restaurants (Kyo-ya and Maxfield's) to cook up deliciousness. I've also had client breakfasts and lunches here, the atmosphere has such a welcoming aura and it's not too noisy, what a way to make a great impression! **You should Yelp the Garden Court to read more**

    And the service, the excellent service. Everything from room service to the concierge to the Garden Court servers has been great. I did have ONE REALLY BAD experience with the front desk when I was trying to contact my brother while he was visiting. Once the front desk agent realized I wasn't a guest she threw me to the side to assist others and didn't put any effort into helping me when the line died down. I have yet to write the Palace Hotel a complaint, she does not belong there!!!

    I have one random question lingering in my head and I know it's kind of inappropriate. Where in this hotel did King Kalakaua die? I'm from Hawaii and that's why it's burning my curiosity. Hope that didn't scare anyone away, the Palace Hotel is definitely a must see/stay.

    02/08/09 | Link | Rating: 4.0
    237. Raider J.
    I have stayed at the Palace on many occasions for business.
    The Hotel rooms are comfortable, warm and inviting.  A combination of old school and trendy.  The Garden Court is a beautiful room for dinner or a business meeting.  It reminds me of the Getty Museum in Malibu..

    Stay at the Palace and enjoy the ambience of old SF with a  trendy twist..

    29/03/09 | Link | Rating: 4.0
    238. Joie Y.
    Sunday Champagne Brunch!!!  That alone is 5 stars!  But the hotel itself is great, too.  Mind you, it's not a cheap hotel, nor is it "new."  You step into the hotel, and you think that you should have come in on carriage instead of BART.  I love the gigantic glass dome and the chandeliers.  I stayed in a room overlooking Market Street and I loved the airy feel of the room.  The bathroom was on the smaller side, but the mirror made it seem bigger.  And the bed was very comfortable.  I unfortunately got sick and had to rest for a few days in bed.  But it didn't ruin my vacation!  I just felt like I was pampered!  I will stay here again, once I get enough SPG points!

    15/03/10 | Link | Rating: 5.0
    239. Joanne B.
    We love coming to the Palace -- we are always treated like royalty! The last time we were here, it was on the spur of the moment. We were able to get a room without too much difficulty. When we arrived, it was so nice to be greeted by Paul, the head concierge-- he remembers us every time!

    Classic architecture in downtown SF; close to everything I love about the city! Can't wait to stay here again!

    31/08/10 | Link | Rating: 5.0
    240. matthew r.
    If you're visiting town, even if you're not staying there, walk into the lobby and check it out. It's a gorgeous old hotel, and a piece of san francisco history.

    If you're throwing an event like a formal awards breakfast, the boston ballroom will hold 200 to 300 people easy. And if you're having the hotel cater it, they make some fantastic scrambled eggs with smoked salmon and capers.

    If you're at the awards breakfast eating the scrambled eggs, keep an eye on that plate if you get up for a minute; The staff is always trying to clear the table before you're done. I think they know how good the eggs are.

    13/05/09 | Link | Rating: 4.0
    241. Nancy B.
    We have stayed at the Palace every year for Christmas the last several years. The staff has always been extremely helpful and our rooms are amazing. I love the historic feel of the hotel and the great location. Union Square and Chinatown are all within walking distance of about 10-15 minutes. The parking is super expensive: $48, so be prepared for that.

    28/12/11 | Link | Rating: 5.0
    242. Ann L.
    I only went here to use the bathroom (which is good enough) and take some pics.  I really want to try it for high tea one day-it's said to have one of the most beautiful rooms in the city.

    It's close to Montgomery Bart Station-easy walking distance from there.

    31/03/06 | Link | Rating: 4.0
    243. Walkt S.
    Was promised early check in, greeted by a rude front desk woman ( Kristin , I believe her name is ). She was very snotty, went into the back and didn't come out  to update me  for about oh, 10 - 15 minutes. waited for 45 minutes after the actual check in , said the room wasn't ready.  When my NEW car was brought out to me by valet, it had a scratch on it , like it was scrapped along the parking structure.
    The room was dark and dowdy.  Why do people pay so much to go here when there are better run hotels?
    Left a really bad impression on us of a once great hotel.  2 stars for the lobby and location.
    Bummed.

    07/02/12 | Link | Rating: 2.0
    244. Jennifer C.
    3 Stars.

    Got this hotel through a travel site and got a pretty good deal. Valet was $48, and I did take the car out a couple times before we left. They let you keep the car there until 8PM of the day you check out, so it saved us from the  battle for the meter parking and a possible parking ticket, which I probably would get bc sometimes I'm forgetful/airheaded.

    Anyway, we arrived, the valet was out there, took our car and brought us our luggage to the room. The normal stuff. The room we got though, maybe because we got a discount, was... well... dusty! We saw that the phone was covered in white fancy powder, but NO WAIT! its dust. Couple of the lamps were not working. I think one was just broken period, and the other, the bulb died. Didn't bother us much. The shower head was great. Better than one I have at home. I really enjoyed the shower x)

    Pretty hotel, as you can see from the pictures. I did not stop by the pool, I did not use any of the room service. There was coffee you can order, but sadly no coffee pot that I'm so attached to for some reason. (I LIKE FREE!)

    One thing I did not like, and probably is the reason I am giving under 4 stars, is that when I took the car out around 1am and back around 130-145 am, in the POURING, the valet was NOT THERE!! I parked my car at the valet curb, waited a couple of minutes, and decided that I should go ask someone inside before it starts to pour even more. The rain didn't wait for me, it just kept pouring more and more I thought the sky was going to fall :( I had to run into the hotel, and found the valet walking out of the back office. I may have just caught him on his break, but I thought at least they would have someone watch from inside through those big fancy doors in case a guest should come at night :(

    Other than that, it was a good stay. I lied in bed staring at the high ceilings, because it was pretty..... the sink faucet was missing the little mesh ring thing (I don't know what thats called but hopefully people know what im talking about) and the water was just splashing everywhere every time i put my hands under it. Had to work to get the water pressure low enough with good temperature so I don't flood the bathroom trying to wash my face.

    I would return, if i get another good deal.

    09/02/10 | Link | Rating: 3.0
    245. Katherine P.
    I used to think of this hotel as a San Francisco institution. It no longer reflects my values. Where is it's respect for this City's history?

    25/03/13 | Link | Rating: 1.0
    246. chhaya a.
    Sunday brunch at the Palace hotel is an amazingly exquisite experience. The decor is just WOW; beautiful chandliers, live music - LOVELY! So many food stations all very DEEEEEE-LISH, and bottomless champagne. This place makes me feel like i'm in a Palace in Europe. It's $75 per person BUT definitely worth it. Every single time I come here i ALWAYS enjoy myself and it's Bart accessible so you can have all the bubblies you want and not worry about drinking and driving. Plus parking in their garage across the street is expensive, might as well bart it up.

    Whenever i come here we get here early, around 11am and stay til close. It's just such an amazing and relaxing way to spend a Sunday.

    Service of course is top class!  

    It's a must go if you want a nice brunch in the city.

    24/09/10 | Link | Rating: 5.0
    247. C C.
    Love this place for a drink or lunch! Pricey yes, but the ambiance is divine.

    26/02/12 | Link | Rating: 5.0
    248. Deb R.
    Arrive hungry for their buffet breakfast as in without supper the night before. Elegant choices from fresh fruit, eggs several ways to both light and over the top pastries. Relaxed in the grand atmosphere of luxury.

    20/10/11 | Link | Rating: 5.0
    249. Eyal D.
    The Palace Hotel is one of the oldest hotels in San Francisco.  It is perfectly situated just a few blocks away from the Ferry Building, and not far from Chinatown, Union Square and other highlights of San Francisco.  The hotel offers a majestic entrance with a beautiful dining hall right in front of the entrance.  The rooms are elegantly furnished.  Although the decor is old, the feel is surprisingly comfortable and cozy.  Room service was good, quick, and courteous.  The front desk staff was exceptional each time I have been to this hotel.  Although, this hotel is known to be frequent more for business, this would be a great stay for a romantic getaway.  Anytime I am in San Francisco, The Palace Hotel would be my choice.

    21/03/10 | Link | Rating: 5.0
    250. Diane M.
    Sunday brunch was excellent, we were there from 11:30 to 2:00 with family from out of town.  Every dish was carefully created and served well.  Pricey at $75 plus hefty tip each. One problem was the televised interview of Kenny G of all people.  Very distracting and seriously interfered with the table conversation as we were pretty close by.

    22/04/12 | Link | Rating: 4.0
    251. Sarah F.
    San Francisco hotel:  historical and beautiful.  They have display cases all through the lobby of old San Francisco artifact-type items (old people and touists love this, I'm guessing).  I came here only for the champagne brunch/lunch, I didn't spend the night.

    We were promptly seated- not in the main room, but the side room (we didn't get reservations in time).  It was surprisingly not crowded at all.  What an amazing spread of food they had- quite a decadent meal.  Oysters, shrimp, filet, sushi, dim sum, starches galore, etc.  Omelette station, crepe station, pate station, pasta station.  Crazy amounts of food, and it was all very very good.  All you can drink champagne.  With the total being about $100 per person, I thought it was a bit overpriced.  However, it's a fun and decadent reason to dress up and go to brunch.

    15/12/09 | Link | Rating: 4.0
    252. Christophe C.
    Beautiful Beaux Arts Building in a great location, good quality food.  Poor decor in the rooms, not well maintained or clean, poor unfriendly service.  most of the staff had attitude and it was NOT service with a smile except for Joshua in the Grand Ballroom.  Don't think I would stay again unless I have to.  It is too bad as it is a stunning place just need an overhaul and more attentive staff.

    02/10/11 | Link | Rating: 2.0
    253. Ruthie V.
    All of the bedding was very luxurious.  I shared a room with my Mom and we enjoyed it very much.  I got up early the next morning and swam in the wonderful indoor pool.  The water was a little cooler than I would like first thing in the morning but I got my excercise and enjoyed a great swim.  Very beautiful and historic hotel!

    30/06/09 | Link | Rating: 4.0
    254. jazzy l.
    The mattress I slept on  in room 673 was horrible. I could feel the springs and it was wiggly to the point I could not sleep well overnight.  

    If you enjoy neoclassical furniture, this place is for you. The dining hall area upon entry is magnificent (stained glass, high ceilings, gilded golden crown moldings).

    The gym/pool area was great. The pool had a rooftop skylight.

    03/03/10 | Link | Rating: 3.0
    255. Lana L.
    I had the unique opportunity to plan a wedding at the Palace Hotel. As a wedding planner, the venue can make your life easy or it can make your life...to put it nicely, really difficult!

    If you're familiar with the Palace Hotel, you know that it has a truly eclectic selection of rooms, all of then stunning. For this wedding, the
    ceremony was held in the Sunset Court, a magnificent room with a glass ceiling. The Gold Ballroom was the setting for the reception. With huge windows and large, beautiful mirrors it makes a grand and glorious statement.

    The signing of the Ketubah was set up in the Star Suite, yet another amazing room that includes a lovely view. In many venues, the Ketubah signing table must be set up in a much smaller room--even a closet-sized room, since it's not common to find a smaller room suitable for this part of the ceremony. It was a pleasure to host this integral and most special part of the marriage take place in such beautiful and comfortable surroundings.

    The staff at the Palace earned by deepest, warmest, and most sincere gratitude, particularly my liaison for this wedding, Kate Taffel. Kate was on top of every detail and was on the spot when an extra person was needed. The staff was professional and responsive, giving the wedding guests seamless, beautiful service.

    The Palace's wonderful kitchen has a large, fine-dining repertoire for their guests. On this occasion we had a choice of sumptuous sea bass or rack of lamb for our main entree. What a choice to have to make! The entrees were beautiful on the plate, quite sophisticated, well prepared, and, guess what? Delicious. The pricing is more than fair for this quality and in this beautiful setting.

    Highly recommended! Five stars!

    03/12/09 | Link | Rating: 5.0
    256. Derya A.
    Beautiful hotel. Stayed here for a friend's birthday. We loved the elegant feel of the building. Would love to have a tea party here!

    The rooms are fairly small and the view was not the greatest. There was some sort of alarm on a different floor that went off and hotel security announced a few times that there was something going on but we were never informed what it was. Kind of scary, but apparently everything was fine.

    We needed a few amenities that were promptly sent up to our room. It's in a great area, walking distance to a lot of really cool places. Overall it was a nice stay.

    15/11/10 | Link | Rating: 4.0
    257. Kat J.
    My husband and I stayed here this past weekend for a friend's wedding I was in and we both had a good experience. The service was very professional and super friendly from the minute we pulled up to the curb. We were able to get early check in since the wedding was at 2:30pm on Friday and we needed to get ready by noon. Also, I called in advance to get 10 champagne glasses put into the bride's suite for when we'd be getting ready and they were there as promised.

    The rooms were very nice and comfy. Our bathroom was super nice, all in marble but the bathroom in the bride's room was a bit out of date. The carpets were spotless though as were the sheets and comforters and the blackout curtains did a pretty good job letting us sleep in late. Speaking of sleeping in late, we also got late check out so that we could get our rest and have time to go get some food before heading home. The location is super nice as it's right on Market a few blocks from Union Square and the Ferry Building - lots of good food options as well as shopping. We got coffee and croissants at La Boulange one block over and they were fantastic.

    I had two main gripes with this place, which is why it's 4 and not 5 stars. Cell reception was super spotty and it's annoying when your phone doesn't work well in your room. Also, it's valet parking only and it's like $48 for 24hrs with in and out privileges. Otherwise, we both loved it!

    07/09/10 | Link | Rating: 4.0
    258. Sara S.
    Our stay (for a family vacation to celebrate my mom's 75th birthday) was everything we could have hoped for--great rooms, excellent service, convenient location. Everyone loved it, from my 21-year-old niece and her boyfriend, to us middle-aged folks, to Mom.

    Although there were some initial missteps with the room assignments for my family, the hotel staff quickly and politely gave us new rooms. Moreover, the entire staff--to a one--was notably pleasant, efficient, responsive.

    The rooms themselves were immaculate, comfortable, and pleasant, classy without being pretentious or trendy. The sizes varied quite a lot. The street-facing handicapped room was enormous, but kind of noisy--even for noise-hardened New Yorkers like us. The whistles they use to summon cabs began to drive us crazy after a while. Some of the bathrooms had fancier showers than others, but all were nice.

    We enjoyed the indoor pool, but the pool room was freezing and the Jacuzzi was a bit rundown.

    TIPS

    1. Ask for a room that overlooks the glass-roofed swimming pool (floors 5 and up). You'll get light and relative quiet that way.

    2. Breakfast at the Garden Court Restaurant is a transporting experience. The food is decent--but the setting is to die for. Despite what the menu seems to say, you CAN order buffet foods a la carte. Just ask the wait staff.

    3. The BART station (Montgomery stop) is literally outside the hotel's front door, so you can do your bit for the environment (and save $$) by taking SF's excellent public transportation from the airport. The streetcar stop is also steps from the hotel's door.

    12/09/09 | Link | Rating: 4.0
    259. martini g.
    I'm torn so I'm going to write this review as objectively as possible.  The Palace is just grand downstairs.  The dining room is amazing, it's all old school glitz and glamour.  The rooms upstairs are charming, if you were in a country house in England.  It's just a little out of place, since you know there are 270 rooms or whatever there.

    The bed was very comfortable, but the walls are paper thin.  I could hear someone blowing their nose (I'm not kidding) and also the pipes of the shower the next morning.  I probably wouldn't stay there again.

    But the Palace is an original and may deserve some of your time if you love the turn of the century style.  It's also in a great location!

    14/05/10 | Link | Rating: 3.0
    260. Lauren R.
    Absolutely gorgeous.  Chandeliers and a glass ceiling.  Fresh flowers everywhere.  Kind of interesting that the table cloths covered up the cheap fold out kind of tables and my friend immediately hit her knees on the leg upon being seated...

    We arrived to our Sunday brunch reservations a half hour late plus one extra guest.  They handled the situation beautifully and didn't make a big deal about the situation.  Much appreciated.  Our server was.... odd... but sweet.  Bottomless champagne and orange juice?  Um, yes, please?  Bloody Mary sampler with three to taste...

    The food was pretty good but the best part was the selection.  Sushi, dim sum, entrees and comfort food, desserts, breakfast foods, fresh fruits, salads (dressings on the side!), and lots of sauces!  I had an oyster.  Not sure if that was a good idea... I guess we will see.  They stop serving at 1:30pm but continued pouring champagne until the open bottles were empty.  (We were definitely drinking more than any of the other tables today.)

    Very pricey for the quality of the food but you really can't beat "bottomless" alcohol.  You just can't.  And when a place is as beautiful as this, they really get to charge whatever they want.  Yeah, it's like that.

    26/09/10 | Link | Rating: 4.0
    261. La C.
    I heart this hotel.  It was 15 years ago that I spent my wedding night here and returned this past weekend to celebrate my 40th bday (technically still 39 for 2 more days, ha).  The rooms haven't changed much, newer furniture and a flat screen are the only difference I noticed and that is ok.  This place has old school charm, elegant, classic and comfy.  The bed was to die for and the bathroom although small had an excellent shower and great vanity area.  The service is quiet charming too, great bellman and registration girl, super friendly.  This place knows what they are doing.

    21/11/11 | Link | Rating: 5.0
    262. Camilla M.
    Beautiful old hotel. Great breakfast in the garden room. Nice pool. Rip off for wireless or Internet use.

    29/05/12 | Link | Rating: 3.0
    263. Debi S.
    This review for the High Tea at the Palace Hotel - not the Hotel itself.

    The Garden Court is just beautiful and a lovely setting for tea. After that, it is a huge disappointment! We took my Mom there for her birthday and encountered the following: (1) a snotty hostess who instead of walking our party over to the table, motioned to it and said "you can sit over there" (2) extremely rushed service (3) the "tea sandwiches" were not enough to feed a mouse and very blah in quality and presentation (4) the pastries were nothing special and to top it all off it costs $40.00 per person for this.

    Needless to say they received a very small tip and we will not be back. There are too many nice places to go for tea that are a better value and you are treated much nicer.

    30/01/10 | Link | Rating: 1.0
    264. christine z.
    I have a dual review for this hotel - we stayed for three nights and attended a wedding held at the property, so I'm going to address both.

    Check in: our taxi brought us to the main entrance (approximately a 20 min ride from SFO and right in the heart of the Financial District) where a bellman met us and offered assistance with the luggage. Another bellman opened the doors and directed us past the gorgeous central lobby/atrium(Garden Court) to the reception desk, where we were met with the snottiest, nastiest attitude we encountered our entire trip. We booked a King room, only to be given a Double. When we questioned this, we were informed that "the hotel doesn't make those kinds of mistakes" and a brief (and probably fake) glance through the available rooms came up empty -no king rooms available anyway. Out of curiosity, after we got settled, we checked ourselves online, and lo and behold, King rooms were certainly available for the duration of our stay. We were given no welcoming "spiel", no direction to the elevators, no information of any kind, although we heard the couple checking in at the next station getting a warm greeting and the clerk working with them to ensure their reservation was what they had requested. More than that, our concierge was rude from the beginning to the end of the interaction. Definitely a strike.

    Our room was on the 5th floor, and the hotel corridors are long with high ceilings, elegant wooden doors and old world feel. The room itself had 15 foot ceilings and a nearly floor to ceiling window which actually opened, and a wide sill that we enjoyed sitting by and looking out (in the small amount of time we actually spent in the room!). I loved the poster beds and the addition of decorative pillows and bolsters.

    The room itself was CLEAN, and that's the very first thing I check for, along with signs of bedbugs. My thorough check revealed neither bugs nor dust, so we settled in and looked for outlets. They're limited, probably due to the age of the hotel, but we made it work.

    Housekeeping was extraordinary friendly, along with the bellhops and doormen. Room service is CRAZY expensive and we passed on it ($30 for pancakes? Really????)

    The ambience is fantastic - I loved the high ceilings, the arches, the atriums, everything about the place. It was a BEAUTIFUL place to have a wedding, which was our reason for being there.

    On to the wedding! The service was held in the Sunset Court, and it was gorgeous. It was quiet (it seemed like through traffic in the adjacent open corridors was blocked off). Unfortunately, the hotel staff began breaking the room down as guests were leaving, clearly in a rush, and began dismantling decorations while the photographer and wedding party were still taking pictures. That shouldn't be. We were there for approximately 15 minutes after the end of the ceremony, and you should be able to spare 15 minutes for people who have *paid* for the space. Rushing though, was apparently the theme of the night for the staff.

    The reception was held in the Gold Ballroom, and it was gorgeous. However, the staff was terrible. They took food from tables before guests had finished eating, and although the wedding was slated to end at 10, by 9:30 they had started to remove everything from the tables, INCLUDING favors, desserts and drinks that people were still sipping and eating! I understand it was a Sunday night, but taking favors off tables where people are still sitting? Unacceptable! More than one person rescued a drink or favor from an overzealous busboy, who were nearly taking drinks from people's hands at that point. By the time the last song was played, they had started breaking down the centerpieces, tablecloths and tables.

    I've been to a lot of weddings, and while I've seen that rush to "get it done", I've never seen the room start getting dismantled BEFORE the last song. I would be furious if it was my wedding guests getting rushed out of the room that I had paid for!

    All in all, the hotel was very nice, and I would stay there again, but if I were to hold an event there, I would have a long, serious talk with the person in charge of staffing.

    17/08/11 | Link | Rating: 3.0
    265. Randy L.
    First, although this hotel is in the Financial District, it could easily be transported to any luxury area in the world.  We got a good deal on our room by booking through a travel site and have to say that we were treated like royalty from the moment we arrived.  The room was on the sixth floor and did not have the best view but we knew this based on what room we picked out.  The amenities and the room was nicely furnished but almost overloaded.  I ended up hurting my back on the first night there so I ended up having to rely on the concierge to find a massage therapist and then call an ambulance for me.  Unfortunately, I ended up staying at the hospital for 1/2 our trip.  I ended up having to use a walker for the other half and the staff also were helpful to see if I needed a wheelchair or assistance.  I wrote directly to the manager and told him of how helpful his staff was, especially the doorman and security personnel that helped during our stay.  The wifi is not free but is better than if you got it for free, plus there are a ton of spots to get it free if you need to have it.  The chocolatier on the first floor was divine.  The Mother's Day brunch was a little too rich for our taste since our son wasn't along anyway. The pool and workout facilities are on the 4th floor and require a room key to enter.  I would definitely recommend staying there if you have a trip planned for the area.
    The town car to the air port is about the same price as the taxi so spring for that if you want to ride in style too!

    29/05/13 | Link | Rating: 5.0
    266. Jasmine S.
    My girlfriends put us up for the night here as we celebrated my bachelorette party.  the rooms were large enough to fit all our luggage (and with 4-5 girls in each room, each having at least one overnighter and one purse), that's saying a lot!  The front desk was very accommodating,  ensuring our rooms were right next to each other.  i loved everything about our stay at this hotel.

    06/04/12 | Link | Rating: 5.0
    267. Alf O.
    The event room is really beautiful here.  Very grand and spacious.

    20/06/12 | Link | Rating: 4.0
    268. A Z.
    The Garden Court is beautiful, and worth a visit to see for FREE.  Do not eat breakfast here.. it is $35 PER person for breakfast.

    The hotel rooms are basic, nothing special except for tall doors and tall ceilings.  VERY expensive to stay.  We had a luxury 2 room suite.  The shower was broken, the windows were extremely dirty, could barely see out.  And the noise from market street was very loud, and we were on the third floor.

    The Japanese Restaurant Kyo-Ya was NOT good, and VERY expensive.  $160 for three people without drinks.

    Had better sushi at Godzila Sushi on Bush and Divisadero in the city.

    Bottom line, DO NOT stay or eat at the Palace, but stop in briefly to see the Garden Court ceiling.

    19/08/10 | Link | Rating: 2.0
    269. Evan L.
    I really wanted to like this hotel more, but it just wasn't meant to be.  Location is excellent, much of the decor and architectural elements are easy to appreciate, but overall it was a let down.  The Sunday brunch was rough.  $28 bought you a seat in a beautiful room, but very sub-pair food to nipple on.  Felt like the hotel could make some changes that would maintain the hotels historical significance and improve my experience.

    11/03/12 | Link | Rating: 3.0
    270. SoCal G.
    Shame on SPG for making this hotel part of their chain.

    I rarely end up writing reviews for hotels where I stay on a business visits. These are usually $400+ per night hotels, and though the price is rarely justified, at least they are not terrible. They meet the standard expectations. This one was bad enough that I  had to write a review.

    A couple of basics that even cheaper hotels get right -
    - noise insulation. The bus/tram honks, never ending drill machine, the whistles from the valet attendant (to haul cabs) - you will hear everything. And of course any conversation from the hallway and adjacent rooms. Good luck with your sleep if you have noisy neighbors. I was up at 3:30AM!
    - they don't have exhaust (or may be it did not work in my room), and the bathroom door has vents.
    - understanding urgency of the situation - the bathroom was completely flooded after taking shower. I called the guest service and was told they were sending someone 'right away'. After 25 long mins, someone did show up, but with no tools/mops. After surveying the situation for a while, he told me he would send housekeeping to clean the floors and left. Nothing happened for another 15-20 min and I was getting late.  Finally I asked a housekeeping lady outside if she could help me. But she refused to enter the room because we had selected the 'green option'. Now the green option typically means we don't need new towels everyday. But here it means the housekeeping won't even clean your room!!!  Haven't heard of such a stupid hotel policy in my life. Finally a lady arrived with a few towels to mop the bathroom, but realized the towels were not adequate. She called housekeeping and asked for a wet vacuum. Finally the bathroom was dry after an hour!

    26/10/12 | Link | Rating: 1.0
    271. Tomomi S.
    Yup, yet again we stayed at Palace for Emerald bowl this year. This time our room was on the 3rd floor, couple floors lower than last time, and a bit smaller room, but still plush and classy, clean and we really love staying here.

    One thing we noticed this time was the walls were quite bit thinner than I remembered from last year. We could hear some personal noises from the next door and so we needed to turn up the volume. haha...

    I saw many people with their PCs at the lobby area utilizing the free wi-fi. Thank goodness for that! Many chairs and couches for sit around and check your email or admire the gorgeous dining room. Starbucks is right across from the back door exit so it was very convenient for us to grab a coffee in the morning. Great place to stay!

    30/12/09 | Link | Rating: 4.0
    272. Bonnie K.
    I enjoyed staying at the Palace the rooms were maybe a bit small but very clean. The Piper bar omg! All the great photos taken over the past 100 years were amazing and the truffle fries to dye for!!!!

    27/06/12 | Link | Rating: 4.0
    273. Kris G.
    Great location.  Close to the union square hustle but not too close to be crowded.  Close enough to Chinatown to walk.  Easy to get to the wharf and pier 33 as well.  It is expensive, but rooms can occasionally be had for $179.  I would definately stay here again if I could get it for the right price.

    06/12/10 | Link | Rating: 3.0
    274. Jacquee P.
    This was the most beautiful brunch that we've ever had.

    The service is beautiful, the jazz is beautiful, the room is beautiful, and the FOOD is AMAZING.

    07/12/08 | Link | Rating: 5.0
    275. KT J.
    This is a beautiful hotel with charm and comfortable, clean rooms.  The check-in and check-out process took a long time.  Both times, only two desk clerks were working and the line was long.  The check-in counter is huge; I wish they would have had someone else to help.  
    The atrium restaurant is beautiful and we were looking forward to their Sunday breakfast buffet.  Unfortunately, it was the worst breakfast we have ever had.  The buffet was out of eggs & bacon and there was one cook running the egg station with a half a dozen people in line.  She kept breaking the eggs when flipping them and had to start over a number of times.  Eventually she ran out of eggs and asked someone to get her some.  That took over 5 minutes.  In the meantime we couldn't even get scrambled eggs from the buffet line as they were still empty.  I mentioned this to one of the chefs walking by and he sent out another chef to help at the egg station.  Still it was a disaster.  Both cooks kept breaking the fried eggs so when they asked if anyone wanted poached eggs I stepped up.  The egg whites were brown in color and there was a chunk of something dark on one of the eggs that ended up on my plate.  They looked disgusting, but since I'd been waiting for 15 minutes I took them.  They tasted horrible so I just went for the fruit and bread.  In the meantime, my husband was still waiting for his fried eggs.  After 25 minutes he returned to the table with two fried eggs with broken yolks.  The cook just put them on his plate and didn't say a word.  It was unbelievable.  Then, the waitress poured our coffee and it wasn't even hot.  We had to say something.
    The waitress and manager were very receptive to our complaints and did their best to resolve and apologize.  They made us eggs from the kitchen and didn't charge us for 50% of the bill.  However, they only replaced my husband's coffee and left mine unattended (and still cold).  And the refills were again...not hot.  I would expect more from a luxury collection Starwood hotel.  Sadly, we won't be back.

    24/06/13 | Link | Rating: 2.0
    276. Amiee L.
    Girl Trip to SF!!

    Highlights:

    Our room was HUGE.
    Good Location.
    Free Bottle Water
    Friendly Front Desk Peeps.
    Nice Flat Screen TV
    Clean

    Disappointments:
    Thin walls.
    Small bathroom.
    Not a heavenly bed.
    Expensive

    First of we got a nice corner suite and it was pretty huge and really great corner windows. For the size of the room in SF it was really nice. We enjoyed staying in a nice hotel with history but I think this was not my cup of tea...it was really ORNATE....like really gold.

    Since this hotel is older the walls are thinner and yes all the things in room are still older too....the blow dryer is still stuck to the wall, the phones are quite old, the bed is not a heavenly bed (though they are a Starwood property), and overall it's ornate.

    A few things did happen while we were staying there.....since the walls were so thin we could hear the wake up calls in the next room (that went off every ten mins for an hour at 6am), and also on the morning of check out the room next door had some kids in it and they were yelling and fighting and it was so loud and it started at 715 am right after the wake up calls started.

    It was kind of neat to stay somewhere with history too bad for me it was gold.

    16/03/08 | Link | Rating: 3.0
    277. Lahni D.
    What a lovely hotel. My husband and I attended an afternoon business seminar here and arrived early so we could enjoy lunch in the Garden Court. We are both light eaters and decided on appetizers. We each had soup, I had the cauliflower soup which was silky and hearty with a truffle oil drizzled on top. My husband had the lobster bisque, a delicious surprise with the chervil and lobster oil. Interesting twist on lobster bisque with almost a smokey flavor. We each had the Jumbo Lump Crab Cake which was very filling, I even had to give the last couple of bites to hubby. Again, the sauce was almost a toffee flavor and there was plenty of huge chunks of crab. In fact, there was nothing but crab and seasoning in the cake.

    The restaurant, as is the entire hotel, stunningly beautiful and you have a feeling of serenity the moment you walk in. All of the staff are thoughtful and friendly and the conference rooms are off a sky lighted lobby room that certainly counteracts any closed in feeling that normally accompanies meeting spaces.

    We will definitely continue to recommend this hotel to our tour guests. The location is perfect, a bit from the other hotel madness and the service is unparalleled. I am sorry I did not take their $19.09 Historic Tour & Lunch. They seem to run it from Jan - Mar 2011 so I might make it a point to go back. The building is fascinatingly beautiful  and I would love to know more about it.

    03/02/11 | Link | Rating: 5.0
    278. Julia B.
    Im surprised that this is a starwoods hotel. The lobby is very gorgeous with high ceilings and palatial chandeliers. The luxury stopped there. The rooms are old and stuffy. I felt like i was sleeping at my grandma's house. The furniture looks to be cerca 1960. There was one outlet in the entire room that i could find and  2 outlets in the bathroom ( which looked somewhat updated).  Be prepared to pay for internet unless you want to use it in the lobby.

    Location is good. Sushi restaurant was good. Gym was small but nice new equipment. They really should renovate the rooms it would make a world of difference.

    19/04/10 | Link | Rating: 2.0
    279. J E.
    Came for loverly afternoon tea. I don't know anywhere else in the US you can get quite as a fantastic setting for any meal. The waitstaff wasn't overly attentive, but came by often enough-really not that much to check on for tea. They were always there to put hot water in the pot, which is really all you need. A pianist was playing in the room, the china was gorgeous, fresh flowers everywhere, delicious goodies. What else do you need!?

    27/01/12 | Link | Rating: 5.0
    280. Henry Y.
    I dig the aging hotel as a concept but slightly less so as a phenomenon.  Some parts of the hotel could be described as slightly dilapidated, yet there is plenty of graceful aging to be found in these walls. And at holiday time, it is grand, with the gingerbread (replicas of the transamerica building, among others), not to mention the amazing christmas tree.

    we came for a holiday party in a private room with our own wait staff. the service was great, the food was excellent (kobe beef burgers, lamb ribs, crab served on individual spoons, fantastic little desserts...wine was stags leap, robert sinskey and cakebread cellers...whoa...yow.  i mean...YOW!

    14/12/08 | Link | Rating: 4.0
    281. Ben G.
    I really cant think of any reason to stay here again.   I mean I just dont think the quality or quantity of amenities justifies the price.  Aside from being centrally located right on Market and being a close walk to the office, I just dont get it.

    For the price, I'd much rather stay at the Westin, W or any other Starwood hotel in the area.

    27/09/10 | Link | Rating: 2.0
    282. Nobbi L.
    This is a Grand Hotel!

    My special memory was almost 14 years ago. It was my first birthday since my then partner of 15 years had left me. I had my "interim boyfriend". And I was secretly in love with Jack, my now hubby. My interim boyfriend ordered a singing telegram for me which was delivered with fanfare at my place of work. A huge Brunhilda-like woman in a Wagnerian uniform sang sexually suggestive things to me with all of my coworkers present. This was prior to my being medicated, and I still was quite socially phobic.  I took it stoically.

    After that Jack took me to High Tea at the Palace. That clinched it for me.

    On a more general note, I have enjoyed staying here. The rooms are more traditional and old, not modern like a W. It's a Luxury Collection Hotel, so you get SPG points.

    13/03/08 | Link | Rating: 5.0
    283. Andi H.
    The Palace hotel is housed at one of the most beautiful buildings in San Francisco.  A building that stands as a celebration from a different era that includes a breathtaking dining room with high glass ceiling supported by gold & marble columns.
    Even if you don't stay here at least come by to take a peek.

    The good:

    Location.  Located on Market & New Montgomery with a BART station entrance literally outside one of its doors.  This gives you easy direct access to the East Bay (BART), the Fisherman Wharf tourist area (Muni line F) and walking distance (10-15mins) to the Union Square.

    Condition.  The rooms are very clean, seems to be newly renovated and furnished with very luxurious furnitures and amenities that include flat screen HDTV with premium channels.  The bathrooms are stocked with expensive bath & beauty products.  

    Price.  With the exception of parking (which is ridiculous for all hotels in the downtown/Union Sq. area) the Palace is one of those hotels that look expensive but really isn't.  Often times you can get a weekend rates of $115 which is a great value of money for what you're getting.

    The bad:

    Room size.  If you have Starwood elite status and get upgraded to a premium room or suite then the rooms are great.  However their cheaper rooms are small.  

    Noise.  Two reasons.  First, despite the modern amenities and remodeling it remains an old building.  Old buildings means less soundproof rooms than what I'd like.  Second, this hotel seems to host a lot of weddings and parties.  Weddings and parties mean loud party-goers.

    07/11/10 | Link | Rating: 3.0
    284. Sanjeev D.
    - Thin walls, you can hear people talking at normal volume in the other room.
    - 40 minutes + a reminder to get coffee in the morning (@ $23 I expect a LOT better)
    -

    11/06/12 | Link | Rating: 1.0
    285. Marty L.
    This review is for their Afternoon Tea.

    Overall, it was a pleasant experience.  We ordered the Tea with the booze, cuz we booze first then tea bag it. HA!!! Anyway, moving on ...

    The finger sandwiches are nice.  Their pastries are nice.  Their tea is nice.  The price is not so nice. However, it is expected considering the caliber of venue and quality of food/tea.  All in all, it's too proper for my liking, but at least I can say I've had afternoon tea, pinky out and all.

    25/01/11 | Link | Rating: 3.0
    286. Rebecca S.
    it's a tradition in my family to come to The Palace for Sunday brunch once  a year in remembrance of a family member that had passed. One word: decadent. It's never an easy time of year, but our gathering at The Palace for one of the best Sunday brunches in the Bay helps to ease the heavyness of such an emotional time.

    26/01/11 | Link | Rating: 5.0
    287. Rosie W.
    Take your mom here to tea.  The tea room here is totally gorgeous and will make you feel like someone could walk by with a parasol or top hat at any second.

    After a nice long civilized tea, take her across the lobby to Maxfields and get her drunk.  Don't eat the food at Maxfield's!  Just have a drink and enjoy the giant Parrish mural.

    24/01/08 | Link | Rating: 4.0
    288. Shane M.
    We had a great stay, sprung an extra 30 bucks for an upgraded room.  We really like to old and regal types of hotels with good service, the doormen were wonderful, the front desk accommodating and the concierge made great dinner recommendations.

    We had a view of the Bus station across the street, through very tall and large windows.  The views out of another room, our friend was staying is, were of a building...so I'd say it's worth getting an upgrade as the room is also larger.  I've stayed at the Hyatt at FW, the Renissance on Nob Hill and some other dive I can't recall.  I'd choose the Palace over any of those.

    15/08/11 | Link | Rating: 4.0
    289. Amy O.
    Was this built by the same builder as The Plaza Hotel in NYC? It has exactly the same feel and layout. Very curious about that one.

    Let's start with the valet...

    Drop off car quickly, takes about 15 minutes to get your car back (even with no line.

    And then check-in...very friendly.

    Halls and Facilities/Meeting Rooms/catering too...top notch.

    Rooms...I very much appreciated my room.

    Bellmen's Desk...the worst! This guy had a horrible attitude, and I had to bite my lip to not put him in his place. Hello? Top hotel with poor service at the belldesk? That leaves a bad taste in my mouth as it was the last experience I had there.

    11/03/09 | Link | Rating: 4.0
    290. Kimberly A.
    This review is only for afternoon tea in the Garden Court, as I've never stayed in any of the hotel's rooms, but I've been to afternoon tea several times.

    Fancy fancy fancy afternoon tea. I mean, some diners wear jeans and t-shirts, but the food and drink is very fancy, and the PRICE is very fancy.

    The pastries are not the most impressive tea service pastries I've ever had, but here are some of the ones we were served on my most recent visit (April 2011):
       * a sort of cream puff sort of thing, filled with coffee-flavored cream
       * dark-chocolate-covered strawberries
       * a raspberry tart
       * a rectangular piece of shortbread, half dipped in dark chocolate
       * a chocolate tart kind of thing, filled with a fudgy substance
       * delicious fresh-baked scones (served w/lemon curd, clotted cream, and rose jelly)

    As for the little sandwiches, here's what we got:
       * smoked salmon w/caper mouse, chopped dill, and caviar
       * sliced turkey w/cranberry butter and asparagus
       * smoked duck breast w/foie gras cream and raspberry
       * cucumber w/sundried tomato mousse
       * sliced bosc pears w/pointe reyes blue cheese cream and honey

    The Garden Court is gorgeous, the whole domed ceiling being composed of what I assume are leaded glass skylights, large ferny plants scattered throughout the room, a piano player playing discretely in a corner ... it's very classy and a lot of fun as an outing once in a blue moon.

    26/07/11 | Link | Rating: 5.0
    291. Coral H.
    I've walked by this hotel a million times and never realized what it was.  The Palace Hotel was built in 1875 and is SF's oldest.  Grand, built in the European style it has 7,000 windows. In 1906 it suffered from fire damage in the earthquake and was closed for renovation.  It reopened in 1909.

    The rooms are large with 14ft ceilings.  You kinda feel like you are in the land of the giants. I tried to hang my robe behind the bathroom door and the hook was nine feet high. Due to its age there are not as many electrical outlets as I needed. Also internet is not free. :( However a big plus for me is the window opens! It was very difficult to open it due to the height and large size it took two of us but fresh air was fantastic.

    Room service is prompt and the Pied Piper bar is convenient but expensive. Go across the street to House of Shields instead.

    Meeting rooms are nice with a mini refrig and a safe.  The staff is friendly and efficient.  Conveniently located to Bart and all of SF.

    25/01/11 | Link | Rating: 5.0
    292. Elaine N.
    My in-laws planned a family trip for 3 days to SF and booked us all at the Palace. I am from the Bay Area and have stayed in a number of hotels for get aways but never the Palace. Well..I must say...I was impressed! Our room was a very good size with a good view of Market Street(which is not as loud as you may imagine). The King size bed was amazing with room for our daughter's roll-away in the room with no problems on room. The hallways are wide and wonderful and the pool is AMAZING! A pool with a glass atrium ceiling in downtown SF...who knew?

    The holiday decor also was very festive and we had a great group meal in the back room area of the Pied Piper bar.

    All in all...very reasonable price for a great experience and location.

    02/01/11 | Link | Rating: 4.0
    293. Jay S.
    Atmosphere = 5+.... beautiful room.... the food was surprising very good. I expected the food to be mediocre at best but it was surprising pretty good. The cioppino was not bad. Not as big as the one at Sam's chowder but it nevertheless still good. The butternut squash soup and mushroom soup were both light and delicious. The salmon was perfectly prepared. The bread pudding was delicious served in a miniature pan... such a nice place for a luncheon....

    01/04/12 | Link | Rating: 4.0
    294. E G.
    I came to this hotel a couple of times with my hubby, it's really a fabulous hotel. The decor & luxurious is amazing we enjoyed a fabulous dinner & drinks.

    24/05/12 | Link | Rating: 5.0
    295. Angela M.
    I had a 15+ party graduation brunch here, and though the food wasn't all that memorable, we had a nice time.

    The service is solid, and the place is pretty to look at, but for tea time, brunch, and other occasions for reservations I'd venture elsewhere.

    The alleyway was the best part for me...
    I'm an SF kid... I love alleys...

    24/08/12 | Link | Rating: 3.0
    296. Alice S.
    Bf booked a room back in december and we enjoyed our stay, the lobby was decorated very nicely and there were wonderful gingerbread houses on display.

    29/05/12 | Link | Rating: 4.0
    297. Jeremy K.
    Very well kept room, good location and walking distance to breakfast place to-go back to the room to save a little from eating at the hotel.

    18/07/12 | Link | Rating: 4.0
    298. Hans Z.
    We had chosen The Palace for the first time for our most recent stay, expecting a great stay and great service as we typically get with a nice Starwood Hotel.  But, problems arose as soon as we had checked in.  First, reservations were made well in advance.  With the Starwood Gold Membership, you're supposed to get a few perks such as early/late check in and a room upgrade.  Well, we didn't get the upgrade.  We did get free valet parking, which was great.  The valet people are super quick and are deserving of a good tip.  Pretty trustworthy too.  I'd left my phone in the car and they took me up to the parking garage roof and let me search the rental car for it.  it was of course, still there.

    The room itself had a courtyard view of... the lower roof and nothing else except the other courtyard view rooms.  May as well be a wall view.  The restroom has no fan and an door vent at the bottom of the door.  Not great if you're sharing a room with someone and are shy!  The beds weren't too good and I could feel the springs in the mattress.  Lastly, most of the stairs except the main one don't lead to the lobby, which is a little confusing.

    Pros:
    -Good amenities and location.
    -Possible to find good SPG deals/packages.
    -Great valet.

    Cons
    -Pricier than the level of the room and service suggest.
    -Didn't get my upgrade.

    02/08/10 | Link | Rating: 3.0
    299. Jo A.
    For this price stay at the W or the Westin.  Stayed her over the December holidays.  Price was just ok, could have stayed at a nicer hotel for the same price.  

    Yep the parking blows.  $48 and you are paying for convenience.

    10/01/11 | Link | Rating: 2.0
    300. Yangfan X.
    Out of all the SPG properties in SF, I'd stay away from this one.  As part of the "Luxury collection", I didn't find it to be luxurious at all (say compared to St Regis).  

    Haven't gotten a suite, but the King is a square room, no view.  The decor is older, or Victorian.

    Apart for the location, which is right off the BART station and a block away from a 24, there isn't really any other reason to stay here.

    01/08/11 | Link | Rating: 2.0
    301. Frank M.
    Loved it! Highly recommended.

    its convienently located by a BART exit. You are in the center of everything!

    The beds were great. Nothing lumpy or dirty. Bathroom was clean and nice too.

    I never heard anyone else in the hotel.

    Mc Donalds nearby if you like fast food or have to resort to it. But there are lots of stuff to choose from. And there are plenty of places to shop around the Hotel.

    The Buffet area is great! reminds me of Titanic. The breakfast is yummy too!

    Would come here again.

    24/09/10 | Link | Rating: 5.0
    302. N M.
    I'm sorry, but we could hear our next door neighbors talking, and in another room in another wing, we could hear the next door couple in bed.  I expect this in a $60/night hotel, but not one this expensive. So if you want privacy, I would not stay here.  However, it is the prettiest hotel inside that we have seen.

    31/07/13 | Link | Rating: 2.0
    303. Htin H.
    Came for dinner and asked for where the restroom is and the guy said, I can't use the restroom unless I have guest card. What? Won't be your customer

    22/07/13 | Link | Rating: 1.0
    304. Al G.
    Yes, it is very pretty and yes it is in a good location...However, the afternoon tea is a total ripoff. $175 for three people to eat stale sandwiches, little pastries that were recycled from prior guests and indifferent service. Our reservation got us the privilege of standing in line for 30 minutes. The whole experience had the feel of a mess hall.

    Worse of all, our complaints were not acknowledged by the hotel. So and so was in a meeting (for two days??).   They repeatedly promised to have the desk manager and restaurant manager call us....they never did.  Never again.

    29/12/11 | Link | Rating: 1.0
    305. Thy L.
    I go to SF a lot for work. I chose to stay at the Palace Hotel because it was closest to my SF office and usually the first hotel to pop up. It looks really grand in the lobby, but once you make it to the room itself, it was kind of disappointing. The hotel is quite old, so the bathroom leaves a bit to be desired. While the room itself is spacious, you can tell by the walls, doors, and what not, that it's aged quite a bit. If you're into that old timey feeling, this is the place for you. I'm a bit of a germaphobe, so I like things to look a bit newer/whiter (I know it's probably all mental). The room service also costs an arm and a leg. It's cheaper at the W, believe it or not! The parking situation is probably the easiest here, because all you have to do is pull up in front of the hotel, rather than search for a concealed drive way like at the others. However, it does cost the most when compared to the W and Westin at $59/night.

    08/06/13 | Link | Rating: 4.0
    306. Fulgencio M.
    The Palace is old-world luxury meets "please shoot me now."  The only thing luxurious about this hotel is that you don't get crabs from the blankets.  Happened to me three times at Aloft.

    I was certainly expecting something more "palatial" from The Palace.  I mean, some things were palatial...  there was a palatial amount of obnoxiously loud children in the swimming pool.  There was a palatial distance from the lobby to my guest room.  About a 45 minute walk.  I could more quickly cross the Golden Gate bridge blind-folded.

    At some point in my 3 night stay I took a palatial crap in the modest bathroom.  I know what you're thinking: "but Fulgencio, you don't eat, so how can you excrete?"  I was so offended that my guest room lacked a bath robe and a comfortable amount of towels that my bowels reacted out of protest.  It was like, totally a Ghandi thing.  Except the only reason that my skin is brown is because I practically live at Hollywood Tans.

    The pros?  The staff is super-friendly.  The housecleaning carts are always left unattended, so soap and water bottle heists are easy breezy.  The hotel is splendidly clean, and room service food portions are extremely generous.  One night I ordered a quesadilla just so that I could sleep more comfortably with the subtle aroma of cheese and sour cream filling up my guest room.  Did I eat it?  Not one bite.  In the morning I sold it to a homeless man in return for a cardboard box.  I had to ship some artwork back to Miami.

    FYI, internet isn't free.  There will be a palatial internet charge on your bill if you dare surf the web.  You'll also get a palatial charge if you assault a staff member.  I was surfing the web wHiLe assaulting a staff member, so you can just imagine my bill.

    This hotel is basically a Marriott with a lobby.  Luxury Collection?  Just because you put lipstick on a pig doesn't mean it turns into Lisa Evangelista.  That only happens in Disney movies.

    Stay at The Palace if your rate is AmAzIng.  Otherwise get those Starwood points at the W, or either of the two nearby Westins.

    This has been a Review by Fulgencio

    15/04/10 | Link | Rating: 3.0
    307. Tiffany K.
    Have attended a conference here two years running now and was just here today. I remember the first time I walked in, something familiar about it haunted me. Oh wait! Yes! Their tea room area was in that movie "The Game" with Michael Douglas! You know the scene: he falls through that infamous beautiful glass ceiling.

    So I can't speak to actually staying overnight here, but I can say that it is very convenient to take BART here to attend a conference. The conference rooms that I frequent are typically on the 2nd floor. There is a middle atrium room with requisite coffee urns, hot tea option and pastries. They had this strange bread that was a bright green. I noticed no one tried it. There were even flecks of green in the bread. Weird.

    Moving on, I don't care for the pencil option - you know, the little freebie thingos that one usually has at conferences. Mints, water, little pads of paper and a writing implement. Now, I don't know if it is because the conference organizer chose pencils over pens, but as a rule, I prefer pens.

    As for the appearance of the hotel, it is understated classiness. It is soooo San Francisco to me. The exterior and interior has both old world charm and classic decor.

    07/05/10 | Link | Rating: 4.0
    308. Pamela S.
    Stayed here for a recent convention while in San Francisco.  Old established hotel that has that 'past era' feeling.  The Garden Court is a spectacular room!  Sunday buffet in there looked delightful, but the $75 price tag was a tad rich for us as we didn't have time to linger and enjoy.

    Our first room just didn't work for us as there was a strong cigarette smell in the room.  But just one call to the front desk and we were quickly moved.  The rooms are really small, but adequate.  Would have liked a coffee maker in the room though...

    Oh, and the rooms aren't sound proof though and I was woken at 5 AM by the person in the next room making phone calls... :(

    The location was great as we were able to walk to Union Square for tour buses, or to catch the trolley or cable cars.  Lots of shopping within walking distance too.  

    All in all a pleasant stay.

    28/09/11 | Link | Rating: 3.0
    309. Christina C.
    Lucky for me, the boyfriend got comp'ed for work.  

    The Palace hotel was beautiful.  

    The rooms were spacious - the closet was enormous.  It's an older hotel so it doesn't have all the modern designs like the W.  But it was elegant and classy.  

    The shower head had all these different settings - better than the one I have at my apartment!

    We got a king bed and the linens were really soft and I LOVE quality linens.  The rooms have AC, flat screen TVs, and internet.  

    The staff was extremely attentive and friendly.  They have valet parking and will call a cab for you with their nifty whistle.  They also ask if you need directions when you pick up your car.

    27/09/10 | Link | Rating: 4.0
    310. Greg S.
    The grandeur of the Palace Hotel isn't lost to history...you can still experience it for yourself!

    The price was right for an overnight trip up to SF, and I couldn't contain my excitement. I'd seen pictures, heard stories, but had never stepped foot inside.

    The rooms are spacious! One of the biggest hotel rooms I've stayed at in the city. The bathroom was very clean and nice. And the staff were very friendly as well.

    But the standout star is the ambience of old San Francisco that you get. From the Garden Court to the Pied Piper bar, there is so much to soak in.

    Highly recommended just to stop by and look around, even if you're not staying the night.

    14/06/11 | Link | Rating: 4.0
    311. Carol K.
    I love old buildings and the stories that they tell us. And the Palace Hotel is no exception.

    Originally built in 1875 the original building burned down in the quake of 1906 to be rebuilt to what you see today in 1909.  Grandeur of this style is just not seen in modern architecture and the Palace has been restored beautifully.

    From the marble lobby,  to the Promenade stretching a whole city block indoors (one can almost imagine the grand evenings once here) to the breathtaking garden room with the original stained glass ceiling and 6 feet tall crystal chandeliers, the Palace is the epitome of style and elegance.  I can only imagine what a wedding or other function at this hotel must be like.

    Now owned by Starwood Properties, the Palace has been restored to its original opulence.  The staff at the hotel is very accommodating, helping to get you what you need even if you are not a guest in the hotel.  I asked where I could buy a bottle of water, and the bellman went and personally got me one.  Very nice.

    The guest rooms are large and have several of the same appointments seen throughout the hotel, marble, crown moldings and high ceilings.

    Want to be in the know? Here's a bit of trivia for you.  There is a sign on the roof that says "The Palace Hotel".  Why the word "the" you ask?   Well- this hotel was once a Sheraton and they put the name Sheraton Hotel up on a huge roof sign.  The hotel then got landmark status and it was impossible to change to sign or to take it down. So some clever person figured out how to reconfigure the letters in the Sheraton name to spell out "the" and to remove the rest.  Problem solved.

    Check out this little piece of San Francisco history.  It reminds me of times when ladies wore long dresses and walked the promenade to see and be seen and men wore bowler hats and checked the time on pocket watches.  You just don't see buildings built like this today.  Too bad cuz it's a beauty.

    01/06/08 | Link | Rating: 5.0
    312. Jalop N.
    $48 to park overnight.  These are the things hotel reservation sites should tell you upfront when you're about to pay.  I could make a scene but I was mildly mollified by the incredibly cheap price this Luxury Hotel had for my room.  I was about to punch a hippie when I found out there was no free internet.  Seriously?  Isn't the Internet mined underneath San Francisco?

    The room I got was handsome.  Something you'd see and say "Wow, that's nice."  Notice there was no exclamation point to that.  It's just a classy room with conveniences you'd find in a Motel 6.  As a Luxury Collection hotel, if you've been to one, you'd probably seen this one as well.  

    The lobby is out-of-this world.  It goes from classy to "Dayyyuuum.  Shaniqua, come look at dem gold in them ceiling candles!"  

    I'm not a fan of Market St. and the outdoor mall/soup kitchen that it has become.  After your umpteenth visit to San Francisco, you should really branch out.  Even though the place is within walking distance of activities, they are mostly tourist traps.  And there's a rather huge gap between this hood and the second-circle of SF's tourist trap hell out to Golden Gate Bridge and Fisherman's Wharf.

    12/05/09 | Link | Rating: 4.0
    313. Mabel L.
    Gorgeous historic hotel in SF. It's very well kept despite its age and very spacious. The rooms are very elegantly adorned and have high ceilings and lots of space. Everyone who worked there was very nice and helpful.

    The rates were reasonable since we were with a group. The hotel is also very conveniently located right next to two starbucks, a jamba juice, a bofa atm and a cpk.

    I'd love to stay there again!

    07/07/11 | Link | Rating: 4.0
    314. Richard T.
    We just spent a long weekend at the Palace Hotel since my beloved Auntie was having her birthday party here. If you are a history buff , and, or buffed,  like I am,  you will really appreciate becoming, in the Hotel's words, part of the "traveling elite" who have stayed here.

    I can't believe I have now slept in the same hotel as several US Presidents, J.P. Morgan, Oscar Wilde, and Sarah Bernhard! What's more,  President Woodrow Wilson hosted  the banquet honoring the opening session of the United Nations at the Palace Hotel!

    The rooms really do have a "Presidential" feel to them, with sparkling white paint , high vaulted ceilings, cool crisp sheets and all the amenities you could possible ask for. They are magnificently quiet and, with the exception of some rattling plumbing, we really felt like we were the only ones here, even though they were sold out of rooms.

    The staff and service were impeccable and the food , AHH THE FOOD, brunch or dinner, was a true experience.  All 5 well deserving stars!!!
    One afternoon, as we were resting from the a whole day of eating and drinking at the Palace, there was a knock at the door and one of the managers sent us a bottle of wine and a cheese and fruit platter. How awesome is that?

    I would not hesitate for a nano-second to recommend The Palace Hotel for a high caliber and truly memorable catered party.  Managers Kate, Karl, and Ryan are the epitome of hospitality excellence!
    Did I mention that they have one of the most beautiful pools and business centers I have ever seen?

    Here's to 100++ more years SF Palace Hotel!  Rock On!!!

    13/07/08 | Link | Rating: 5.0
    315. Erin M.
    Nothing 'Palatial' about this hotel.

    I had been to the Palace Hotel for many events in the past, but had never actually stayed overnight. Our company held a block of rooms the night of our company party, so we decided to stay over.  I had high expectations; however, the hotel did not deliver.  Let's recap:
    -- Rooms: older, but furniture in decent shape. Not my style, but not horrible.

    Here's where the hotel earns its single star:  

    We discovered vomit along the side of the bed, bedskirt, and wall.  Disgusted and horrified, we called down to the front desk.  They did not seem to feel the sense of 'urgency' that we obviously felt.  While they agreed to move us to another room (yes, 'agreed'), it took 45 minutes for someone to arrive with our key.  And, their attitude was so cavalier that it took FOUR calls down to the front desk to get someone to come up and bring us a key.  On the fourth call, I raised my voice and finally got someone to take action.  Once we had the key in hand, we had to relocate all of our belongings, unpack (again), and rush to get ready for the party.  Needless to say, there was no returned call from the manager, nor an apology from the hotel.  I am not sure what I was more disgusted with - the idea that there was vomit in our room, or that the people working in the hotel could have cared less (at least their tone could have conveyed some sympathy for the situation...not the case here).

    Basically, I would not recommend this hotel to anyone.  The gross situation could have been remedied by an apologetic staff, but clearly they have different standards.  I also believe that their housekeeping staff could use a refresher course in maintenance.  Clearly we have a discrepency in the word 'clean.'

    Huge "boo" for the Starwood Hotel collection -- perhaps they take the college football approach and remove this hotel from the Starwood 'conference.'

    29/01/12 | Link | Rating: 1.0
    316. christopher S.
    Enjoyed a long leisurely brunch here yesterday. The Garden Court setting is grand and romantic and boasts an impressive range of fare -- made to order sushi, a raw bar, fresh crepes, an omelette station as well as numerous other sweet and savory options. Live music keeps the tempo mellow. Our waiter was excellent and attentive, never letting our champagne glasses come close to empty.

    The only down side was the slow valet service. Note: they will validate, which knocks your parking tab down to $24 from $48.

    11/04/11 | Link | Rating: 4.0
    317. Denise B.
    I stayed in Palace Hotel last month for four nights while attending a conference in San Francisco. I was lucky enough to get my room at a special conference rate, plus I got a roomie also attending the conference. This made staying here quite affordable, when I hear it's normally super expensive.

    The lobby of Palace Hotel is grand and gorgeous, and while I never ate in their restaurant, it sure was pretty. The staff all had the courtesy and helpfulness I'd expect in a nicer hotel, and they stocked our conference with delicious muffins / disgustingly good chocolate treats. The conference facilities were spacious and quite nice, even if they were cursed with hard chairs that made my back hurt by the end of the day. The location is fabulous - it's across the street from Montgomery BART so either walking or easy transit access to pretty much anywhere you'd want to go.

    While Palace Hotel had a very grand feeling downstairs, it was hard to escape in other places that this was an older hotel. The rooms were smaller and older feeling, lacking in more modern amenities and feel. The halls all amplified noises, making things in the halls sound a lot louder than they actually were. My biggest gripe, though, was being nickled and dimed for everything. No coffee pot in the rooms, and worst, internet cost money (I think $15 a day) unless you were willing to go to the lobby every time you wanted to use it. Oh, and my cell phone reception was extremely spotty everywhere in the hotel I went - my room, the conference center, the lobby.

    Stay here if you can get a deal, but at full price you can stay in nicer hotels in SF that are comparatively priced.

    14/08/10 | Link | Rating: 3.0
    318. Rob Y.
    If this hotel had a lyric to describe it in this day and age, it would be something like this...

    Foreign rides, outside, its like showbiz
    We fly high, No Lie ,You know this (BALLIN!)

    -Jim Jones

    Extra emphasis on the BALLIN!  We stayed here this past weekend for a wedding in SF.  This place is lush.  The lobby, decor, ambiance all radiate the old-school charm and luster of this late 1800s hotel.  Very high ceilings, ornate details on the walls and columns, capable and friendly staff, and the free access to the pool and gym make this place special.

    The rooms are well appointed.  32" flat screen tvs, high ceilings, soft towels and robes.  

    Stay at this hotel.  Pop yo' collar and just remember that you're BALLIN'

    21/07/08 | Link | Rating: 5.0
    319. Michael F.
    Thin walls prevents me from giving 5 stars. Otherwise, this is definitely a 5 star hotel. Opulent to the max. Huge place. Pool and hot tub on the 4th floor. Garden restaurant is amazing. Top notch room & bathroom. Very beautiful throughout. And at regular rate of $300 per night, it is only $50 more than the Super8.

    14/10/12 | Link | Rating: 4.0
    320. Carol Y.
    Located in San Francisco's business district, the Palace Hotel is excellent for almost everybody. The rooms are enough for two, very quiet and very clean. The bathroom was spacious filled with high end personal sized toiletries. Maid service was efficient and timely.The hotel in itself is very beautiful, food during breakfast or dinner is excellent and not to be missed. The staff is very professional and discret.

    If you want the latest in electronic gizmos, then this is not the place. TV had just basic cable programs for free.

    The location was perfect for shopping -- union square, post st, chinatown & embracadero, Moscone Convention center, and SFMOMA. If you are taking limited baggage, the Montgomery Station of the BART is just outside of the hotel.

    05/01/07 | Link | Rating: 4.0
    321. Don A.
    I am giving this hotel an extra star on the basis of the beauty of the hotel itself.

    20/08/13 | Link | Rating: 3.0
    322. angel a.
    I made reservations for this hotel around Thanksgiving, November 2009.

    Today, they sent an email at 5:04pm, the day before my reservation, notifying me that I had been relocated to the hotel in Milbrae, next to SFO.

    I had received a phonecall prior to this email with the reservations manager, while I was in a meeting.  I obviously could not talk further and requested a call 2 hours later.  I got a message, and when I called back, I was immediately put to voicemail.  I was NEVER called, nor contacted.

    Called again and asked to speak to a manager.  I was transferred to someone else's voicemail.  No call, no contact.

    But I did receive an email after regular business hours.

    Really?  Seriously?  Is that the protocol for a KNOWN luxury hotel?

    I know there's more than one side to a story, but this seems to be a RAW DEAL.

    The point of reserving a hotel in downtown is not just for the luxury. It is for the convenience and LOCATION LOCATION LOCATION.

    And why am I getting such short notice?  The written portion is less than 24 hours.  I made the reservations LAST YEAR!!!!!  Dear Reviewer, I am curious to hear what you would have to say about this and would welcome any constructive feedback on what to do regarding this "inconvenience."

    I don't believe in writing expletives, but you can be sure I am thinking them.

    This behavior and course of action (or lack of) does not speak highly of their customer service.

    if you think that writing this review is malicious or vindictive, did I mention that there was lack of contact and resolve? How much does it cost in time and money to get a taxi from the airport to downtown for a weekend?  How much stress, time and money will it take to find another equivalent situation in less than 24 hours?

    24/07/10 | Link | Rating: 1.0
    323. Debra B.
    I love, love, love this place! There's nothing better than old world charm and elegance in a beautifully updated hotel.  You can wander the lobby and peruse the history of not only the hotel but SF's history.  In Max's bar you're transported back to a more civilized time while you drink in Maxfield Parrish's  "Pied Piper of Hamlin" wall sized painting.

    Brass tacks:  The rooms are lovely but a tiny bit small. The high ceilings help though. Bathrooms short on counter space (due to the old world charm). Water pressure great in the shower. Big screen TV's, radio's that you can play your IPOD through. Beds delightfully comfy!

    You can usually get a pretty good online price 100-150 a night.

    Garden Court lunches are delicious! Give it a try you will fall in love with old time SF.

    25/04/11 | Link | Rating: 5.0
    324. Anthony K.
    So, I had a couple free weekend nights and decided to spend one at the Palace to celebrate my wife's birthday. I love the history of the hotel and their public spaces are really beautiful. I cannot tell you how disappointed we ended up being with the hotel.

    First, for the most part, the rooms are small. The hotel was built at a time when hotels spent their budgets on the public spaces and it shows. We had a deluxe room on the 8th floor and while not a closet, it was not a big room. The bathroom was cheap and the tub really small. Not a luxury experience. The beds are really old, really soft, and generally so uncomfortable as to be a hazard to one's well being.

    When we checked in I requested a late check out and was given a 4:00 check out. My wife I went out for breakfast and when we returned we found an Engineer in our room making a repair. When we mentioned we had not checked out he informed us our room had been cleaned and we had to leave. After mentioning our late check out he called the front desk and confirmed we were still checked in. Unfortunately, our things were no longer there. As we had just packed for an overnight stay, we didn't lose any clothes, but our toiletries and a light for my bike were gone.

    We took the kids down to the pool on the 4th floor and while getting out of the pool, i took a header on some slick as glass tiles around the pool (no wonder there was all those piso mojado signs placed around (prior knowledge of a slip hazard????)). When we mentioned the problems the front desk staff did nothing to try and solve the problems.

    This is possibly the worst hotel experience I have ever had.

    14/10/10 | Link | Rating: 1.0
    325. Jarred D.
    I live roughly 1.5 hours away from the city. Rarely is there an occasion where we get to sleep the city. Its hard to justify spending a couple hundred bucks for lodging when I could spend 20 to drive home. Having said that, I really love to sleep in the city. It's magical. You may not understand this, but if you don't I'll venture a guess that you've never slept in the city. I realize this is way off topic so let me get down to business.

    When I am blessed with the opportunity to sleep in SF I'd choose The Palace Hotel every time. There is something about the old world elegance paired with modern amenities paired with top notch service that adds to the magic of San Francisco. While I'm at it I should say any time year one of the very best places to be in the entire city is on the fourth floor of the palace hotel. there you'll find the indoor, glass enclosed heated pool. It's amazing. Surrounded by the cities skyscrapers, raindrops on the ceiling and windows and you're doing laps in the perfectly climate controlled pool oasis.

    For my daughters birthday we told the people at the help desk about it being her birthday celebration. They sent up a complimentary bottle of sparkling cider and cheesecake. They get busy, and its easy to feel like you're just another customer but they will go out of their way to help where they can. We usually spend about 170 for the night plus parking. I always feel like its money well spent.

    15/04/11 | Link | Rating: 5.0
    326. M C.
    What a great hotel! We were upgraded to a large suite with a corner view. The hotel is older and the furnishings are nostalgic but that's part of the charm. Be sure to take the hotel tour and eat in the Garden Court. The location is great for tourist transportation. If you want a modern high tech hotel, this isn't for you.

    26/08/13 | Link | Rating: 5.0
    327. Brooke S.
    Two stars because the downstairs really is beautiful... But my room wasn't downstairs -that might have been quieter.
    Came home after midnight to an (after?) party two doors down from my room.  Well past 2am, the "merriment" continued in the hallway. Lucky me!  I should be able to expect sleep and quiet from the hallway at 2am & shouldn't have to call the front desk three times just so I could get some sleep.
    The kids staying on the other side of the room connecting to ours (I'm guessing their mom & dad were the even louder party room) decided to open their side of the door, sit in front of it & talk as loud as they could. I feel bad for yelling at them but asking them politely didn't help; it only encouraged those little assholes get closer & louder. 2:45am rolls around & it hits me: I might not be so hostile towards the noise still coming down the hall from the party goers, their little ankle biter dog yapping in the hallway and Wednesday & Pugsly Adams next door provoking me into a fit of unholy rage IF I had been served an actual meal at the banquet I attended downstairs that night.
    I expect meals at banquet type events to typically be sub par of what a kitchen could otherwise produce, if not for the sheer quantity. So I went in to this expecting to receive a lackluster meal.  What I received, however, wasn't a meal - it was an insult. I was served the vegetarian plate: a scoop full of dry, plain white rice, a forest of limp, overcooked nasty broccoli & three bite sized chunks of zucchini. No sauce. No salt. No pepper. No taste. No crunch. No nothing!  I would have been embarrassed to have served that at my house, let alone out of a commercial kitchen.
    The banquet I attended was disappointing too.  There was a wedding reception right on the other side of the sound wall from our awards ceremony stage. Whoever scheduled both events should have planned better. I get it, they paid good money too - but so did we. The YMCA was blasting through the walls as we struggled to hear what was going on in the room we occupied for the evening.

    Did I mention my bed was short-sheeted and when it finally got quiet enough so that I could finally get some sleep, I no longer had a bottom sheet in place.
    I've never been more excited to leave a place in the morning. So incredibly maddening.  

    Would not consider this hotel "upscale."  Not when there actually are an abundance of upscale places all over the city.

    16/04/12 | Link | Rating: 2.0
    328. Rosie S.
    This review is for my recent wedding reception, not hotel stay.

    I booked The Palace Hotel over a year in advance of our wedding date. I had spent so much time scoping out different venues and locations, but as soon as I walked into the Palace I knew that's where our wedding would be.

    I met with their coordinator there who was extremely friendly and personable and I immediately knew that she would be great to work with. She was the most responsive in answering all my questions, she took all my many appointments to see the different rooms, while I was trying to make the final decision on which location to select.

    The wedding reception turned out amazingly beautiful! Our wedding cake was custom-made by the Palace pastry chefs and it exceeded my expectations. Our guests raved about the food. The ambiance and grandness of the Palace Hotel were so impressive.

    So why 3 stars? A couple of issues.....

    --The two weeks prior to the big day was not as organized as I had hoped. The hotel coordinator that I had met with took a week long vacation the week before my wedding day, so she was unavailable for questions.

    Her boss asked us the week of the wedding how we were going to indicate individual meal selections for our guests. I had told her that I had already told the coordinator that we had decided to use a list with assigned table numbers and were not using place cards. This was all very last minute, and I was rather upset that The Palace didn't let me know at least a month or two prior that they needed us to have a meal selection plan (ie place cards instead).

    Because of this three of our guests (that we know of) did not receive the entree selections that they had requested.

    --We weren't asked whether we wanted different chairs or table linens. I thought to confirm (never assume anything!) whether the banquet chairs would be covered, and they told me that they wouldn't be covered--I had to place a separate order with a linen company for that. Why in the world wouldn't they make these options known to me beforehand? I'd never planned a wedding before. So the week or two before my wedding we got that taken care of, in a hurry. Fine.

    --My mother told me later that the food at our cocktail hour was not immediately replenished when the cheese and fruit station had ran out. When food was running low, she asked one of the servers if they would do so, and received quite a bit of attitude. The server was lippy with the Mother of the Bride! Just awful.

    --My father did not receive cake! The Father of The Bride! Who knows who else missed out on the cake..... They should have placed a slice of cake at every place setting, whether the person was sitting or not. Many people were socializing, dancing, walking around and then back to their seats. A piece of cake should have been waiting for them.

    --And speaking of cake, were there leftovers? I'm not sure. They never told me, never asked me if I wanted to take some home to freeze for our first anniversary, or eat in our honeymoon suite. Kind of strange....

    --One of our guests had to ask three times for coffee. And it never came.

    --And THE MOST CONFUSING and somewhat UPSETTING, was that upon our arrival (me, the groom, entire wedding party), nobody (hotel coordinator?) was there to greet us or give us any direction or let us know where to wait before we were announced into the reception. We waited outside the hotel for FIFTEEN MINUTES, until we went inside, and sat in the lobby. It was somewhat embarrassing, and awkward, sitting in the lobby while random people walked by. And members of the wedding party were stunned that things were so disorganized. I felt horrible.  Somebody should have been there to greet us as soon as we arrived, and given us some direction!

    --Here's the kicker (no pun intended) and probably the reason for some of these issues: My wedding reception happened to be the same day as some exclusive NFL party, which was taking place in the ballroom next to ours.

    Perhaps if there hadn't been an NFL party booked in the ballroom next door, things would have gone a bit more smoothly....

    On the plus side, the hotel itself is beautiful and historic, the food and the cake were delicious and gorgeous to look at.  The hotel threw in a most AMAZING honeymoon suite and we had the most beautiful amenities. In the end, I had an amazing day and the time of my life.

    23/11/10 | Link | Rating: 3.0
    329. Christine H.
    My rating is for the brunch! THE BEST I HAVE EVER HAD IN MY LIFE. There was a harp player, it was a bright morning, the food was high quality, there was a coffee bar with many different flavored syrups and lots of seafood choices.

    There's just something about dinning with a glass ceiling above your head, surrounded with marble pillars and the clik-clak echo of silverware as you bite into some Lox with cream cheese. Love it.

    The all you can drink Mimosa got us rev-ed up to gogogo for the day of sight seeing : ]

    23/04/09 | Link | Rating: 5.0
    330. Bobbie L.
    The Palace Hotel is beautiful particularly during the holiday season. I held a holiday event there recently and while the food and service for the event itself was very good - everything before and after (contracting, client service, billing, night of event support) was poorly done - a joke really. I would not recommend this venue for meetings/events if you are looking for a hassle-free, customer-friendly experience.

    18/12/12 | Link | Rating: 2.0
    331. Russ N.
    The rooms here are pretty nice, but at the same time somewhat dated.  Surprised to to learn this is a Starwood Property since its decorated more along the lines of an older boutique hotel.  

    In the morning they have coffee and tea at the front desk.

    I have somewhat mixed feelings about this place since it was in a decent area, the hotel had some history to it which may explain why everything looks kind of old, but it really seemed it was lacking in overall service (in that when get there,  there's really no employees there to really greet you point you in the right direction) for this style of a hotel.

    31/05/11 | Link | Rating: 3.0
    332. Jamie P.
    The hotel itself isn't too bad but service is lacking for a "luxury collection" hotel. The rooms were nice and a good size but we requested queen beds and got doubles.

    18/10/12 | Link | Rating: 2.0
    333. Beekay M.
    Terrible customer service!  Gets one star as it really is a beautiful courtyard.

    My friend is coeliac, and I wanted to take her someplace fancy for her birthday for Afternoon Tea.  So I rang The Palace Garden Court the week before, and explained she was severly allergic to gluten, for starters I got the "Oh maybe she can have the pastries not the sandwiches?" - ah derrr!!!!

    I even offered to provide a gluten-free cupcake and bread so they didn't have to cook but was told that would incur cakeage fees.

    To cut a long story short... Having not agreed to the menu, and being told to talk to our waiter when we sat down, they proceeded to offer us a green salad - to go with our cup of tea (really????)  and when we declined, and said we'd just have the tea they tried to charge us $80 for two pots of tea.  

    The waiters were extremely scarce after giving us the bill - and we had to repeatedly flag someone down to politely ask for a Manager.  He cut our bill in half, but was mostly scared and kept agreeing incase we were going to yell at him (which we didn't).

    She's just visiting, but I live in the city - and no place else has been so immovable on menu choices or rude, so in short - I won't be going there ever again.

    15/11/10 | Link | Rating: 1.0
    334. Tracy T.
    I attended a party here for lunch and the decor inside this hotel is absolutely grand. I love thier little gingerbread house display for the holiday and their garden room is adorned with a huge xmas tree in the middle. Our party was hosted in a private room with a connecting room for social hour (or it could be a mini dance floor with two platforms at night?! Hey, it's a possibility! *wink*) that had windows that over looked the garden room. Beautiful. There was a fireplace, a christmas tree, and glistening chandeliers in our room, like a really fancy dinning room in a house, but better!! (waiters, check. coat closet, check. doorman/hostess, check. waiter walking around serving champagne, check)

    - Mixed greens with grilled vegetables: This one was okay, I wasn't too happy with the dressing selection. It was a mixture of creamy ranch with peppercorn and a hint of wasabi, which gave it a greenish color. I didn't particularly like the mix of wasabi in it. A poppyseed/sesame seed bun was serve alongside the salad and it was hard as a rock, but the balled up butter made it a little more bearable to my poor teeth/mouth.

    - Chicken w/ corn and barley: The chicken was tender and surprisingly not as dry as I thought it would be. It came on a bed of corn mixed with barley with a type of gravy sauce, I liked it. A side of baby carrots and green beans accompanied this dish and it finished off the dish very well.

    -Chocolate mousse with a raspberry center on top of a liquor infused sponge cake on the bottom: This one was nicely decorated (a piece of white chocolate swirled into a cute little shape with red splashes here and there along with a green leaf shaped chocolate for the holidays!).  So rich, but so good at the same time and my favorite out of everything that was served!  

    All the finger-licking gravy and rich chocolaty goodness made me yearn vigorously for water afterward, but it was a good meal and it left me happily satisfied. Not to mention a huge food coma, which resulted to not wanting to go back to work. =(

    P.S They serve brunch in the garden room, it looks stunning and totally on my list to try on a lazy weekend morning.

    10/12/08 | Link | Rating: 4.0
    335. John B.
    I really love the hotel, for its location, atmosphere, and price considering. I would really want to give it 4.5 stars as the only drawback of staying there is the old construction which allows for more noise. However, put in some earplugs and you'll save that extra $50 you would have spent to stay at Marriott down the street.

    What really struck me was the room temp, which was always kept at the perfect level and the amazing service from the staff. Starwoods hotels always have the best service.

    This isn't super luxury of course, but this is semi-luxury at a great price.

    22/10/12 | Link | Rating: 5.0
    336. Christopher T.
    We stayed in the Palace this past trip since the Ritz, a personal favorite in San Francisco, was booked solid.

    I always love the reviews, like may here previously, about small rooms or poor views.  My problems with these types of reviews are twofold, older hotels always have smaller rooms, and what are you doing spending this much time in your hotel room while visiting San Francisco?  Yes, our room was on the small side, on the second floor, but with the ridiculously high ceilings I never felt confined.  Like any normal visitor to San Francisco, we spent about an hour total in the room outside of sleeping or showering.  It should be mentioned that both the bed and the bathroom were both very impressive.  

    The location of the hotel is just about perfect, particularly for our group.  We were right on top of the Montgomery BART station and just a short walk from the ferry terminal as we started our stay coming from Marin on the Larkspur ferry.  

    The staff we dealt with was wonderful, particularly at the front desk.  Mixed reviews for the concierge staff, a mediocre dinner reservation, but a fantastic shoe store.

    I really wished I had more time to hit up the pool in the hotel but we had just an action packed trip with little time for just haning out at the hotel or the pool specifically.  

    I'd put this up there with the Ritz as a favorite stop in San Francisco, I like the location better, but prefer the rooms at the Ritz.  

    The only low point I think would be the Pied Piper Bar, ridiculously overpriced and a prententious crowd.  Alot of big watches and sweater vests, people taking themsleves way too seriously.  Beautiful space, the people, less so.

    15/11/10 | Link | Rating: 4.0
    337. Elaine G.
    I love the high ceilings, bed and linens.  Bad experience at restaurant.  The waiters and busboy didn't greet us, just brought out food, no thank you, etc.  Spoke spanish in dining room to each other. House green said $29 was not worth it.  Parking is $59 valet -garage is across the street.  Front desk and concierge-Debbie, was very nice.  One older guy at the concierge gave directions to the lounge by placing his hand over his stomach to point which is so strange. I just had to try this place out for once. Next time I'll stick with the Omni off of California Street which is much nicer and with friendly people.

    24/06/13 | Link | Rating: 2.0
    338. Mike M.
    Palace Hotel is the perfect spot for aficionados of grand hotels in the classical and traditional setting.  The hotel decor, from the lobby to the rooms, are filled with white columns, marble floors, and gold accents.  As a generation X-er, this is just not my cup of tea, which isn't to say the hotel is not beautiful.  But I feel more connected to W Hotels and the St. Regis, both of which are also part of the SPG collection of hotels.  Nonetheless, I had a good time staying here for a few days on business.  The service was perfect and the catered food was good.  The best part is the central location, smack dab in the middle of the SF financial district.

    16/08/11 | Link | Rating: 3.0
    339. Nemo O.
    Good room service, for a price.  Proud to say I ordered a bottle of wine at 1:58 a.m., two minutes before they could say no!  You are warned:  2 a.m. and the party is over.

    This historic hotel is perfect for inviting friends to stay at who will visit in SF.  Good location in the Financial District.  Across the street is the interesting bar "House of Shields" with its rich wooden interior and late 19th Century ambience.

    02/07/11 | Link | Rating: 4.0
    340. Ben S.
    Loads of old San Franciscan history, however, the room smelled like an "old" ashtray and I'm an occasional cigar smoker.  The front desk was very hard to reach (on the phone).  I've had better luck with Comcast.  Ultimately, I just gave up.  

    Old charm, centrally located, but I'll stick to the Fairmont or the Huntington in the future.

    10/12/11 | Link | Rating: 2.0
    341. Marc E.
    Beautiful hotel in a great location. Central to everything.
    The Lobby is amazing. The beds are super comfortable.

    14/11/11 | Link | Rating: 4.0
    342. Eric S.
    This is in reference to The Palace Hotel's Buffet / Brunch

    The food is terribly overpriced, but if you count the fact that it includes FOOD POISONING, then it's great.

    Where else can you pay $100 per person and get sick with fever and diarrhea for 2 days?

    Went on Sunday...to the buffet.  Oysters and Sushi were served among many other things...most were only so-so.

    Should I have been wary of Oysters and Sushi at the great, fabulous, fantastic Palace Hotel?  Yes.

    24 hours later I had 101 fever and my bowels were exploding every 15 minutes.  Violently.  Some of the worst pain I've ever had since....I had food poisoning 20 years ago...from bad sushi.

    Went to hospital.   They took stool sample.  Here's what I got from the Palace Hotel!!

    Campylobacter

    en.wikipedia.org/wiki/Ca…

    Now that's worth it.

    10/05/11 | Link | Rating: 1.0
    343. Bonnie G.
    I have not stayed at this hotel.  This review is strictly for a wedding I attended.

    Yes, the lobby area is beautiful but that's about where the specialness of the hotel stops.  For starters, parking is 48 dollars.  Now, you actually aren't even parking at the hotel.  The valet takes your car, drives it to some secret offsite spot.  Save your money and park two blocks away for about 20 dollars.

    Now for the wedding. After the ceremony, the staff kept herding us out of the ceremony area.  I must have had three different people ask me to leave the ceremony area within 5 minutes.  I really couldn't go anywhere since the people around me weren't moving.  Ironically, no staffer actually directed me to an elevator (I had a stroller and couldn't use the escaltor).  They just kept telling me to leave.

    The cocktail hour was downstairs and there were clearly not enough chairs or tables for 200 people.  Yes, you are suppose to mingle during a cocktail hour, but there wasn't even any high bistro tables to put your drink on.  So, you are holding your drink and trying to eat.  Oh, did I mention eating?  Yeah, there was barely any food during the cocktail hour.  I had two tiny something-or-others.

    Now, on to dinner. The room was a typical hotel ballroom.  I don't know if the hotel catered it or had an off-site caterer since the food was uderl strict Jewish dietary laws, but the food was atrocious.  The only reason I'm mentioning this is to make sure you have a tasting before booking your caterer!  There was one server who went out of their way to make sure I found the 'birdcage' for my wedding card.  Otherwise, the service was rush-rush.  

    The next day, we attended a post-wedding brunch from 9:30-12, in an open-house style..  The service here was terrible.  The staff gave me some story about why it took them 20 minutes to get a highchair.  It had to be approved by a staffing manager? Really?  Highly unlikely.  The food was left cold and it took the staff forever to refill anything.  I asked for a cup of coffee.  In the 15 minutes it took them to bring it,  I had to take my child to the restroom to change him.  I came back, and my coffee was gone.  I hadn't even added any milk to it.  A family member asked a server for a knife since he didn't have one.  The server reached ACROSS the table to another guest and said to them "We're all family.  Are you using that knife?  He needs one".  Seriously.  At 10:30, the servers started cleaning up.  I'm not talking about gathering dirty dishes, they were cleaning up the linens, folding tables, and moving chairs.  By 11:15, the only tables that were still open were the two tables that people were sitting by. If anyone came down after that for brunch, they would be no where for them to sit.  At the stroke of noon, we were instructed to leave.

    If this was my wedding, I would be mortified to learn how my guests were treated.

    15/09/11 | Link | Rating: 2.0
    344. Jeff K.
    I was in the city for a one day conference and my wife was with me to enjoy the city. When she made the reservation she joined Starwood preferred customers because it had a 4 o'clock check out. When we checked it we were told they did not have a four o'clock check out but they guaranteed a two oclock. This morning a clerk told my wife that the latest they could do was noon. The clerk was smug and as unsympathetic and unhelpful as can be. My wife ended up taking our luggage on Bart and going back to milbrae rather than trust this guy with our luggage. Room was nothing special. For the price you would expect a certain level of service which was not there. Won't be going back.

    08/09/12 | Link | Rating: 1.0
    345. Prax Y.
    Not a luxury hotel any more.
    This used to be my fav SPG Luxury Collection hotel in San Francisco just till  few years ago.
    I stayed there recently and I was in for a shock.
    It is still a beautiful property. Unfortunately being attended to by snobbish set of service crew. Bell crew, concierge are excellent. Front desk is mixed bag.
    Housekeeping was the worst for me. I had to call back twice to check on what happened to my request. Instead of a simple explanation for the delay, this lady starts arguing that it has only been 45 minutes and not an hour !! Really?
    Anyone from SPG listening?

    03/01/12 | Link | Rating: 1.0
    346. Travis A.
    Don't bring a coat if you ever come here and eat they don't have a coat check. Haven't even sat down to eat yet and they got one  mark against them. The Christmas Dinner was cold and not what I thought it would be. it could have been better the food could have been hot.

    06/01/13 | Link | Rating: 3.0
    347. Allison R.
    We always stay here whenever we come to San Fran. The hotel is elegant and beautiful. The service is fairly good. I am surprised that the hotel is not able to prearrange taxi rides for guests. We waited for about 10 minutes for a cab. Not bad, but I just expected a higher caliber of service, I guess. The rooms are quaint and cozy. The beds are HUGE and very comfortable. The showers are always clean and apply just the right pressure of water. Something to keep in mind when reserving a room: they charge extra for rooms with a view to Market Street, but those rooms are smaller than the standard non-view rooms. The view was okay, not astounding. After all, it's just a street. Just figure what's more important: room wise or street view).

    The Pied Piper is the bar lounge located on the first floor. I'd give it 3 stars. We've eaten here the last two times we've stayed, but probably won't return. We had okay service, which is not what we expect out of a hotel of this status. I ordered a chicken plate and was surprised to find that it was bone-in chicken. not to many places serve bone-in chicken anymore, and I think it's important to state that on the menu so the client knows what to expect. The mashed potatoes and asparagus were yummy though. I'd recommend another restaurant for dinner and this place for a quick pre or post dinner drink.

    24/05/11 | Link | Rating: 4.0
    348. Ryan L.
    Beautiful common areas in this hotel for sure ...

    Fun to explore ...

    Nice modern features in guestrooms alongside classic architecture and decor ...

    But despite all that, I wouldn't stay here again and here's why:

    1. Ultra thin walls. How is that possible in such an old grand hotel? I would think the walls would be plaster and fairly soundproof, but I could SO clearly hear the guy in the room next to be snoring that I could barely sleep. I am in hotel rooms about 80% of the time and these are some of the thinnest walls I've encountered.

    2. As a Starwood Gold Preferred member, I got nothin' really, except a letter offering me ways to spend my SPG points at their hotel on upsell opportunities (spa treatments, dining, etc.).

    3. Level of cleanliness in my room was sub-standard for a hotel of this quality. Electrical outlets are in the floor beside the bed and the when I finally found them, I found them (and the corners of the room in general) to be filled with linty-dust that creeped me out.

    4. Details, details, details. Lamp shades were crooked and misaligned in my guestroom (a pet peeve of mine, especially in a hotel of this caliber). My clock radio (which needs to be updated) was 7.5 hours off ... should have been corrected by housekeeping before they made this room available. Telephone has no speakerphone capabilities (may not be an issue for most, but I need it). Haughty and aloof staff ... from the bellman's attitude when I said I didn't need help with my one small carry-on to front desk staff upon checking in and checking out.

    07/04/11 | Link | Rating: 2.0
    349. Rebecca P.
    Beautiful hotel, reminiscent of the Biltmore in downtown Los Angeles. The rooms themselves were quite nice as well, although lacking complimentary water; instead there was a $7 bottle of water on the table, which I accidentally opened prior to seeing the price card.

    As for ambiance and sound, I don't know if it's because this place is old or what, but it was quite noisy to stay here. You could hear everyone in the hallway, doors closing, and so on. I probably would not stay here again, particularly if paying the full price. But, the hotel itself is great for just a meal or reception...

    And, yes, I even ate the food, as I attended a conference here. They did a wonderful job with the vegetarian pasta, though the stuffed chicken was quite lacking. The desserts were decent, and the salad was wonderful (mesclun mix), with an interesting cilantro cream dressing. The hospitality was great as well, but because of the noise conflicting with a good night's sleep, it gets a 3-star.

    14/10/09 | Link | Rating: 3.0
    350. Daryl C.
    Extremely nice hotel.

    19/10/11 | Link | Rating: 4.0
    351. FlipTop B.
    You can dress an old hag in an evening gown, but she's still an old hag.

    No matter how fantastic looking (it looks wonderful, grand ambiance)
    No matter how fast the elevators are (awesome!)
    No matter how clean and neat the place is (very)
    If the service is terrible then nothing else matters (good menu though)
    If the walls are paper thin, wear earplugs (spacious rooms, very clean).

    I requested a room away from the elevators for quiet, I got one - next to the workout room/pool entrance. Stupid? or smart-ass move? You decide.

    EVERY order placed either with room service or in the restaurant was wrong. And it seemed the customer-facing staff were resigned to accepting screw ups.

    I'm compelled to say something about this place since the ambiance is quite wonderful, but the service is sub-par, and to me it's the total experience that makes a stay worthwhile.

    14/06/11 | Link | Rating: 2.0
    352. Anu J.
    My husband and I stayed at The Palace hotel for 3 nights and really liked it.

    To start with the pros, the room we got was spacious, clean and nice with a very comfortable bed and big bathroom..

    The location is great. It is in the center of everything.  Market st is just around the corner. We walked to union square, and to the famous sf embercadro - pretty much everywhere.

    The hotel lobby is beautiful and the staff friendly and helpful. The hotel has an antique-y look.

    The fitness center on the 4th floor is pretty good with pool, jacuzzi and sauna. The gym equipment is also in a good working condition.

    The concierge desk people were nice and helpful. They helped us ship our box of wines to New York that we bought on the wine tour.  

    There is a Starbucks next door with free wi-fi hotspot.

    Now on to the cons, the restaurant inside the hotel is very loud and pricey, cant comment on the food as we didn't actually eat there.

    The wi-fi was not free and also not available. It worked in the hotel lobby, so a lot of people crowded in the lobby.

    Overall, it was a good experience and we recommend this hotel. Will stay here again.

    29/11/11 | Link | Rating: 4.0
    353. Mike T.
    Went to the Palace with high hopes and expectations. Stayed at many starwood properties and this was by far the worst experience I ever had.

    There was no cold water coming out of my sink. 2 calls to the front desk and a day later still no fix. Next the robes were all tattered. Lastly the shower would not drain the water and once again no fix.

    Starwood needs to spend some money on this property and bring it up to par with the others.

    02/01/12 | Link | Rating: 2.0
    354. Tee Candy T.
    The PALACE Hotel!!
    Took my girlfriend here for Valentine's 2010 because she's obsessed with San Francisco. So I planned a 3nights getaway for us. Booked a room at a NICE hotel in San Fran! (NO STARWOOD POINTS, GROUPON, or DISCOUNTS) official website hotel rates($300-N)I was pretty excited to be honest. It was my first time to San Francisco and I didn't know what to expect.....

    So the hotel I will rate 4 stars.....BUT the STAFF, they get 2 stars!!! I still remember when my gf and I checked in! It took 15-20 mins for us to speak to the concierge about our reservations. Now mind you this is NOT a young and hip hotel! Its more like an elegant upscale old folks hotel!!! I was a little annoyed while staying here because throughout the trip the doorman kept asking me what I did for living. He was curious due to the fact that my girlfriend and I looked like young adults (17-19yrs old) I told him that we're in our mid&late-20's. He also asked how did we hear about The Palace and what brought us here. I am not a mean person so of course I answered his questions....I swear his next question was going to be "ARE YOU A DRUG DEALER"......lol.....I could sense his urge in wanting to know my secret! :-)

    Well overall my stay was good! The girlfriend loved it, had a great Valentine's Day.....so I would recommend this hotel to those who want to impress a date!! BUT make sure to leave ur gold watches, b-ball caps, Jordans, and baggy jeans at home!! Or else they will mistake you as a drug dealer! Lmao!! Oh and NO BRAIDES!!! That's just icying on the cake for them! Lol

    10/05/11 | Link | Rating: 4.0
    355. Autumn K.
    Because I am awesome, selfless, amazingly good at what I do, and painfully humble, I often (almost never) have extremely prestigious awards bestowed upon me. Most recently my fans were able to see me stumble and shake myself through an acceptance speech while nervously trying to eye my Executive and Immediate directors out of the corner of my eye. Fun!

    Since this review isn't about my superiority complex and how much better I am than 99.9% of the population, I'll get on with it: The Palace Hotel is beautiful and a San Francisco landmark. I have been to large, lavish events in several of it's large, high-ceilinged ballrooms and I am always impressed with the presentation and space. However, if you are here for a breakfast fundraiser/awards ceremony, hold onto your salmon and eggs like they're an oxygen mask and the seat in front of you in a plane crash. The waiters like to jump the gun. And NOooooo,,,they were not just trying to keep me skinny. I should be so lucky. They were not discriminatory...they were handsy with everyone's breakfast.

    13/05/09 | Link | Rating: 4.0
    356. H. Deborah S.
    Four stars for location. Within walking distance of everything, right on most of the major transportation lines...whether street cars, buses, or BART. Best of all, you can disembark your plane, hop on the BART and be at Montgomery Station within 30 minutes. 8.25 per person, versus the 60 dollars we spent (including tip) on cab from airport to hotel. We were upgraded to a Junior Suite, had breakfast included each day, and a 100 dollar food credit through Amex. Pros: location, ambiance, garden court dining room, ballrooms, history, service, and size of rooms. Cons: near a fire station and a little noisy, but like someone else said, get a pair of earplugs and enjoy staying in the grandest of the grand dames in SF. Breakfast was so delicious every morning, but we had lunch in the Pied Piper and it wasn't so great. All in all, I would stay here again. Note to Starwood properties...spend a few bucks getting this place up to par and it will be one of my favorite hotels in the world.

    06/11/12 | Link | Rating: 4.0
    357. Stacy O.
    After spending 36,000 Starwood Preferred Gold Guest/America Express points for 3 night stay I must say it wasn't worth using the points. Tiny, stale rooms, old shower stained brownish yellow, on top of old mattresses that had uncomfortable springs.

    What made it more annoying was the smell of bunk weed that reeked our hallways 2 of the 3 nights. I'm no snot nose princess, but it would of been nice if they opened a window or the hotel put a stop to this nonsense.

    As for customer service and interior design in the lobby they were excellent.

    09/04/11 | Link | Rating: 2.0
    358. Lana K.
    Really really lovely hotel. It's part of the luxury collection so expect great service. I am a SPG member and was able to get a 4pm checkout which just made my day. The room was nice and I got an upgrade for $15 more, the market street view. The shower was great, bed was comfortable and tv was perfect. The Palace is an older classy type hotel, one of the oldest in the city so if you are looking for modern try "The W".
    The lobby is gorgeous especially during the holidays.
    We unfortunately weren't able to eat at the Garden Court bc they were fully booked. Next time for sure...
    They have a pool/jacuzzi and sauna which most hotels in the city don't! This was my favorite part of the stay. The pool has a skylight and sauna is right next to the pool, so you can go in and out as much as you'd like. The jacuzzi wasn't working which was a bummer but its understandable. When you are swimming you can see the tall buildings in downtown and I believe even the Westin on 3rd street.
    Overall great service, classy hotel and I will definitely return here! We also ate at the Grill downstairs but that's another review...

    27/12/12 | Link | Rating: 5.0
    359. John D.
    Wow!  amazing place.  My girlfriend and I stayed there on April 17, 2014 after the giants got beat by the dodgers.  I've never stayed at a nicer place.  We rode my harley and parked in a garage a block away from the hotel for $7.00/24 hrs.   Upon arrival we were greeted welcomed by a professional, courteous attendant who showed us to the front desk.  The man behind the counter checked us in quickly with no issues.  The room had everything including a hair dryer which my girlfriend was glad about.  The bed was the most comfortable bed I've ever slept on in my life.  I really could care less about beds usually and I can sleep anywhere.  However,  this bed was so awesome I didn't want to get up once I laid down on it.   Loved the history and the 15 foot high ceiling in our room.    It felt like we were in a palace.  One thing I really liked was the water out of the shower had great pressure.  Its like an added bonus.  A massage in the shower.   Love that.  You can adjust it to make it lighter also.   We ate our favorite italian restaurant called Tomaso's in North Beach so no review on the hotel's restaurant except that it looks amazing.  It looks like a place out of the 20s.   A very very nice place.  I honestly can't think of one negative experience here.  I would highly recommend this hotel and I will be back again.

    28/04/14 | Link | Rating: 5.0
    360. Jen Z.
    As everyone says, the lobby is GORGEOUS. We had to wait quite a while in line just to check in. Unfortunately the rooms aren't pretty in the old-fashioned way... they just seem outdated. The room service was tasty though they forgot one of our items.

    Our sheets had a few holes and were slightly ripped? I'd probably stay somewhere else next time though the location is great.

    18/12/11 | Link | Rating: 3.0
    361. jade t.
    Had a very pleasant stay at this hotel! Very classy atmosphere, cool high ceilings and fixtures. Room was a little cramped but very clean.

    29/03/13 | Link | Rating: 4.0
    362. Karen G.
    The Palace Hotel is such a San Francisco institution. I like to think of it as my home in the city. When I walk through the doors I am instantly relaxed.

    Walking down the corridor to my room, I notice the details...sconces on the walls, old fashion doorknobs and vaulted ceilings. Hotel key card in hand, I open the door to my room. Vaulted ceilings are not limited to the halls, but can be found in the guest rooms as well. Comfortable beds complete with down comforters and pillows beckon you. A cushioned and upholstered chair with ottoman (naturally) is ready for you to sit and read a book. Modern conveniences like flat screen TVs and bottled water with The Palace Hotel label are yours to enjoy.

    No visit to this historic landmark would be complete without dining or taking tea in The Garden Court. Breathtaking is not an exaggeration. Domed glass ceilings in the atrium allow natural light to filter in during the day. A piano player entertains you while you sit and enjoy some bubbly. Delicious food and drink complete the scene.

    Mmmm...heaven.

    07/05/09 | Link | Rating: 5.0
    363. Sir M.
    The hotel itself is very beautiful. The rooms are fine. The Pied Piper is great. The sunday brunch is one of the biggest rip offs I've ever experienced in the history of dining. Overall, the food quality in room service, the lower end service feeling in general and the Starwood vibe are bringing down a wonderful building. The valet guys are great.

    22/02/13 | Link | Rating: 3.0
    364. Rick M.
    This is by far the best hotel I have stay at in such at long time.  As a former Flight Attendant for Continenal/United we sleep in thousands of hotels and this is the grand daddy of them all.  It is fit for a king, as a matter of fact the last King of Hawaii once stated there, impressive.

    I will be back with the family another time.

    14/03/12 | Link | Rating: 5.0
    365. Rashel P.
    The location was awesome, especially because it was right next to the BART station which was convenient for us considering we used it from the airport. We only stayed one night. The building was old and well maintained. I liked that the rooms were very clean and decent sized, usually when you stay in a major city rooms tend to be small. The price was a great deal too.

    02/10/12 | Link | Rating: 4.0
    366. Kenny O.
    I'll be honest: I've never stayed at a hotel this swanky. I get comped rooms for work often, but it's usually at a Mariott or the occasional Hilton.

    I stayed here for five nights for a conference earlier this month. Upon arrival, I was already impressed by the grand interior. There's a certain majesty and charm this place has that throws you back some decades.

    The rooms are clean, simple, and amply spacious. Besides that, they aren't all too awe-provoking.

    The location is quite nice. You're right off Market and a few blocks from SF City Center. About a mile and some change, you can get to the famous SF Embarcadero. When it opens, the Metreon will also be right next door.

    Would I come back? Sure. Will I have to be comped to consider it? Definitely. These luxury hotels don't come cheap, and I'm sure glad I got a chance to experience staying here on someone else's dime.

    31/08/11 | Link | Rating: 4.0
    367. Tricia K.
    I love this hotel so much! I picked this hotel because I knew I wanted to stay in between the Financial District (was taking a classes held at the City Club on Sansome), Union Square (for evening shopping of course), and Chinatown (to visit my grandma). This hotel turned out to be perfect for everything and best of all, NO HILL to walk up every night.

    I stayed here for 5 days in one of the standard king bed rooms on the 5th floor which looked out on Market Street. I arrived early on a saturday afternoon and the staff let me check in early so I could get on with my day without lugging my suitcase around (I did not have a car, arrived on BART from SFO). The room was perfectly sized and had the charm of old SF in its crown molding and high ceilings. The room was quiet at night with no loud banging of doors from the hallway although there was street noise during the day.

    The bed was SO COMFORTABLE. I actually emailed their general information address and asked for the mattress and pillow information and they actually gave it to me!! I have chronic neck pain and most hotel pillows make the pain worse but their pillows were more comfortable than the ones I have at home, I had to get some! I am going to ask about the sheets and the comforter next time. Sleeping in their bed was like sleeping on a cloud.

    This is a full service hotel but you will pay a lot for those services should you choose to use them. I paid a $7 pick up fee for a UPS collect shipment (on my own account) and $15/day internet fee.

    The only disappointment here was the quality of the room service food. Although I don't recommend ordering room service in SF due to all the wonderful dining choices, sometimes you have to settle. I ordered a burger and fries which weren't very good and neither were the breakfasts that I ordered (standard eggs and bacon type). None of the desserts on the menu looked appetizing so I ordered berries and whipped cream (not worth the $$).  I did have lunch in the Garden Court which was absolutely beautiful. The glass ceiling atrium was something to experience while eating the Signature Dungeness Crab Salad (Palace is the creator of the Green Goddess dressing).

    Next time I stay here I'd like to try out the Saturday Afternoon Tea, and there will be a next time! This is a Starwood Luxury Collection hotel so you can get good deals if you look around.

    24/07/10 | Link | Rating: 5.0
    368. Drew T.
    This hotel is average and doesn't play up it's history as much as the westin st. francis for some reason. I was given free breakfast coupons for my stay and I had the choice of the buffet or a standard breakfast - I opted for the buffet. Fresh fruit, yogurt, and other buffet-type foods. The servers are very attentive and polite/chatty.

    this hotel is out of the way on the far end of 2nd street, but it is very near the bart station if you want to get anywhere in the city ($1.50) or to the airport ($8). I took a taxi to upper van ness ave (middle of the city) and it cost almost $30 with tip - plan ahead and walk or take public tansportation.

    good service at the front of the house, but not quite up to the level of the other SPG hotels in the city.

    great for:
    the folks/grandfolks
    people who like to eat at buffets
    people who like to walk great distances
    people who need to be near the financial district

    10/08/09 | Link | Rating: 4.0
    369. Nancy S.
    My review is for afternoon tea. Service was poor. I had to ask my waitress twice to clear some items off my table and each time it took a very long time to get her attention. The food tasted good but the bread was dry. Great ambiance as the afternoon tea was in Garden Court, which is beautiful, and there was also a pianist that played beautifully. However, food matters most to me, so I would not come here again on my own initiative.

    30/05/13 | Link | Rating: 3.0
    370. Chris H.
    Breakfast review.

    We selected breakfast as it is the least expensive meal ($30 buffet) in the most opulent room in the City.  There are longer hours on Saturday, than on Sunday.

    The cuisine was tasty, and an abundance of strawberries and blueberries for waffles.  Service was excellent.  Highly recommended.

    25/03/12 | Link | Rating: 5.0
    371. Doreen E.
    I think I'd stay here again if I had the chance! I was worried because older hotels usually scare me. I'm afraid they'll be moldy and smelling old. Ok - at first the room did smell a little strange, but I truly liked my stay here. There were beautiful high ceilings, crown molding on the ceilings and I had a large room - especially for San Francisco standards.  

    What I loved so much is the service from the front desk to the concierge and the elegant beauty of the common areas of the hotel. There's free coffee and tea in the morning in the lobby. Plus they have anchor steam on tap in the bar. Nice touch.

    My room was quiet - ask for a room facing into the hotel and not onto the busy street just outside. I think a great deal was the fact that the BART is right outside the door of the hotel. SFO to the Palace. No change of trains - just great!

    14/01/10 | Link | Rating: 4.0
    372. Fred W.
    For the price I was expecting something along the lines of a Hotel Monaco, what we got was more Motel 6.  Dont get me wrong, awesome building, poor business plan.  Room service was so expensive its a joke, charged $55 for 3 days of internet...really?  Our 11 day trip cost me over 150 bucks in internet, and it wasnt really a choice if you need it for work.  Parking was 46 a day, lol, was 20 in a place less than 2 blocks away and a nicer building.  Bedding was not "luxury", neither was the lack of outlets and sub par bathroom.  Ate dinner in the Sushi place on the main floor, lol another joke.  Lack of channel guide on the tv...is it 2011 or am in in a time warp?  

    Good things, the Staff were wonderful, helpful and very friendly.  The pool is beautiful at night, to bad its in major need of a renovation.  Hallways needed more cleaning.  Meh

    18/08/11 | Link | Rating: 2.0
    373. Dana A.
    BEAUTIFUL HOTEL! Excellent staff!

    -1 star for giving us room keys to a room that was still being cleaned. Room was great though.
    -1 star for disturbing our sleep. Yes, we heard our naughty neighbors getting it on at 2AM.... for a while. We were glad we didn't bring our daughter for this trip.

    08/03/12 | Link | Rating: 3.0
    374. big T.
    $$$ but really good food!

    09/03/13 | Link | Rating: 4.0
    375. Betty C.
    This review is for the afternoon tea only.

    First the pros: the Garden Court where the afternoon tea is held is gorgeous. High skylight ceilings, gold paned windows, chandeliers, and beautiful flowers and plants, this place seems ideal for an afternoon tea experience. Unfortunately the afternoon tea experience did not match the splendor of the Garden Court room.

    I love afternoon tea and have definitely had more than your typical experiences.  Why are people willing to pay $40 for a pot of tea, some little sandwiches, and pastry desserts? It's all about presentation, relaxation, and a delightful experience that you are paying for and we did not get any of it.

    Unrelaxing: We actually got there at 2:30pm which is the last tea setting and we were the last table to leave.  Throughout our whole time there, staff was clearing other tables and changing the setting for evening so it was distracting and noisy.  The piano player did play a few songs but stopped about 1/2 way into our tea experience.

    Presentation: The presentation of the food was less than stellar. Although other tables received their scones, sandwiches, and pastries on a 3 tiered tea setting, our waiter brought our food merely on plates and sort of in a haphazard fashion, first bringing some sandwiches and then coming by again saying, oh, and here are the salmon ones, as though he just found them in the back.  He also brought out our scones and desserts and again, brought out the chocolate covered strawberries as though he found it somewhere else.  The plate of desserts were sloppily placed on the plate with one of the fruit tarts mushed on the plate. There was no fancy porcelain cups, plates, or dainty spoons and the desserts and pastries were not unique, dainty, or beautifully presented.

    Taste: The sandwiches did not taste good. The bread was dry and a bit crusty and the waiter did not explain what the sandwiches and pastries were as typically done in afternoon tea experiences.  Nothing exotic either, the pastries were a disappointment for sure. They looked like desserts you would find at a pastry buffet, not something you would pay $40 for.

    Hurried: As we were trying to enjoy our tea, our waiter came by with a box and told us to take our time but that we would need to take care of the bill now. What is the point of afternoon tea if you are rushed? The whole point of it is that you can have a pleasant afternoon of great unhurried conversation and we definitely did not get that.

    Fortunately, our waiter understood our frustration. He was gracious enough to charge us for only 1 tea service so basically 50% off our total bill. He didn't need to do that but that definitely showed his professionalism so we appreciated that given the cost of the afternoon  tea.

    If you are going to have afternoon tea, do not have it after 2:00pm. We were really excited to have afternoon tea here given the ambiance but we were disappointed with our experience.

    Definitely still on the lookout for the best afternoon tea in San Francisco as I haven't found it yet.

    05/09/09 | Link | Rating: 2.0
    376. Albert L.
    I wanted to stay in this historic Palace Hotel since I had a couple of free SPG weekend free nights to use.  I've stayed at most of the SPG hotels in San Francisco.  

    Check in was terrible - ended up waiting 15 minutes in line because there was only one person working the front desk.  No one would help her.  As a platinum member, I am use to getting free upgraded rooms or at least put on the top floor with a view.  I was given a honeymoon suite in pH Las Vegas and a suite over looking the La Ramblas in Barcenlona  - and this was a total 180.

    At the Palace Hotel, I was given a room with NO view, one of the inside rooms.  The room was bland, and there was nothing luxurious about it.   Since it was a free weekend stay, I guess we didn't complain about it that much since we would be out and about.  I also know noticed I was one of the select few on my floor to get a paper, so I know there wasn't that many platinum status members staying at the hotel.  

    I found out the SF 49ers were having a dinner for the former owner Eddie D that night.  I saw former 49ers stars which kinda made my day.

    The maid staff was the worst.  I even left a good tip for them after my first night.  We used up the shampoo, conditioner, and soap and they did NOT replenish it.  And as a platinum guest, I didn't even get another free bottle water.  How cheap is this hotel??!!  

    The gym was quite small and they didn't even provide water.  At least the Westin SF gives ppl working out bottle water, but NOT this place.

    The atrium is nice I will admit.  The only thing this hotel has going for them is the name because I will not stay here again nor recommend it.  There are plenty of other fine hotels in SF to stay at.  Disappointed in the service and room quality.  As a platinum member that has stayed at SPG hotel for 75 nights plus a year,  they are far behind other SPG hotels

    20/09/09 | Link | Rating: 1.0
    377. Paul T.
    The Palace is part of the Starwood Hotels and Resorts luxury collection. It's a historic hotel in the heart of downtown San Francisco. Built in 1875, it captures the timeless elegance and sophistication of the Gilded Age.

    The guest rooms lack contemporary amenities such as modern lighting controls, USB power jacks, iPhone-compatible radio/alarm, etc. On the plus side, they are moderately sized. As opposed to the tiny, windowless rooms at the Westin St. Francis.

    The central air conditioning system struggled to keep the room at 70 degrees. When I alerted the front desk, they quickly sent a maintenance person , however, when they were unable to resolve the problem, the front desk staff was simply unapologetic and indifferent.

    On-premise dining is very limited, no upscale choices.

    Valet parking is $48.00 per day.

    2.5 stars rounded to 3.

    03/12/11 | Link | Rating: 3.0
    378. Tom W.
    The Palace service is usually quite good. This time they were over booked.  When I arrived at midnight in a pouring rain, the Palace was overbooked an in-spite of a guaranteed late arrival I was told to go to the Union Square Hilton for a room and that I'd get an upgraded room the next day.  While the first night was comp'ed, the inconvenience was far greater than a comped room for a night.  The upgraded room the next day was nice, but for the fact that I was in meetings out of the hotel all day and couldn't enjoy it.  A very disappointing experience.

    18/12/12 | Link | Rating: 1.0
    379. Bill H.
    I dropped into the Palace Hotel's Pied Piper Bar a week or two ago for Friday drinks with colleagues. I've been searching for a nice, quiet place to get a drink near work, and this place certainly fits the bill. We were taken to a cavernous (and gorgeous) back room for drinks and free nibbles. You'll definitely pay for the perks, though -- the drinks are not cheap.

    15/01/12 | Link | Rating: 3.0
    380. Marnie S.
    If you're looking for a hotel in SF that's in the middle of the action, this is not the hotel for you (stay in Union Square).  I'm a regular visitor to San Francisco and I liked this hotel for everything it can afford to be by not being in Union Square: quiet, away from the crowds, but still close enough to all the shopping, the museums, and some sights-to-see.

    The hotel has a beautiful Garden Court where they serve brunch in the morning and tea in the afternoon.  It also has a very cool bar that feels like something out of Mad Men (Pied Piper).  Definitely a nice change from the Westin St. Francis and some of the other hotels near Union Square.

    15/02/11 | Link | Rating: 4.0
    381. Kathy M.
    When we arrived our room was not ready.  Rather than wait we checked our bags and headed out to see the city.  This required lugging our luggage into the restroom and changing and checking the bags.  Although it was very old and beautiful, it was very old and LOUD.  There is no soundproofing.  All the sounds from the street reverberated off the brick walls, including sirens from what must be a nearby fire department or police station.  It went on all night long.  My husband finally gave up trying to sleep in the bed and dragged a blanket into the closet to try to get some sleep there.  Although we have stayed in many budget hotels, the Palace Hotel was the worst place we've ever stayed.  Plus it was very expensive.

    12/01/14 | Link | Rating: 1.0
    382. Maureen E.
    I took my mom here for lunch for her birthday in the Garden Court Restaurant; she used to dine here regularly when she worked in SF many years ago and has wanted to go back for many years.  The ambience is wonderful in this classic room from comfortable seating, the tall ceilings, to the detailed decoration. She had the crab salad and I had the bistro steak. The service was great and the food was fine, but I think this restaurant experience is more about the atmosphere.

    23/06/13 | Link | Rating: 4.0
    383. Virginia C.
    This review is for the hotel's brunch.  A MUST-VISIT when in San Francisco--the BEST brunch in town.  Great for guests and entertaining--ambiance is STUNNING!!!

    09/06/13 | Link | Rating: 5.0
    384. Sweet P.
    My BF and I came to the Palace Hotel for the 35th annual San Francisco Wine Auction Black Tie Event that was celebrated Moulin Rouge Style! :) They brought many of the world's finest vintners together. It was filled with approximately 500 wine collectors and other bidders.

    The event turned out to be an elegant evening of fine wine tasting, auctions, and a wonderful dinner prepared by the award winning staff of The Palace Hotel. The Grand Ballroom of The Palace Hotel was magnificent!!! Each table was hosted by a different elite winery which was very entertaining!

    My favorite wine for the night was by Blackbird Vineyards. Wish I had more time to go around the whole room to try the many great wines, but that's what I get for always being fashionably late. =P

    15/06/11 | Link | Rating: 5.0
    385. lucreze c.
    SHAME ON THE NEW MANAGEMENT.

    Replacing cheaper food for original menu items and not changing the price, bartenders unable to mix a common cocktail,

    and of course after all that -  selling a piece of san francisco history (the maxfield parrish that they took down off the wall after it was commissioned for the bar 104 years ago.) to the highest bidder for cash.

    don't give these people more money - they just made a couple million off san francisco history.

    I used to come here all the time and bring friends and parties and now...I will NEVER GO THERE AGAIN.

    makes me sick to see this place be made into an expensive motel 6.

    24/03/13 | Link | Rating: 1.0
    386. Stephanie P.
    The Palace Hotel is breathtakingly beautiful... it makes you feel like you stepped into a whole new royal world.

    Unfortunately, the staff does not treat you like royalty. Instead, they mope around with a vibe that they hate their job. One lady in particular, one of the concierge's, was short & rude with me. *Rolls eyes* You would think the staff would be nicer to those who are willing to spend a lot of money to have a wedding there... oh well.

    It made me rethink hosting a wedding here because I do not want the staff to be rude to my guests. Otherwise, the place really is a beautiful work of architecture.

    02/05/11 | Link | Rating: 3.0
    387. Tien L.
    To be honest, This place looks SWANK downstairs. The service of the people downstairs is really great too. But upstairs was really dingy and to be honest a little creeps.

    As i was getting ice, i was imaging a scene from the shining. and so i quickly take a left into the door that leads to the ice room.

    WHY DONT ICE ROOMS JUST STAY OPEN DOOR POLICY?

    This ice room had another door with a key card to get in.... and a fold away bed sitting in the middle of the room. I quickly get my ice and try to rush out of there. with my moist hands from either sweat from fear that someone might open that other locked door form the other side or just because i was holding an ice cube. to throw away because it fell on the floor.

    The room itself felt a little old. the sheets weren't as plush.the bathroom was really clean and regal feeling. we had a double bed room. one full for each of us.

    No free wifi here. That really bothered me. We paid so much for the room. to not get wifi. meaning i had to go to the starbucks to use my laptop.

    The pool is in a covered green room area thing that was pretty warm inside and musty because of the trapped chlorine.

    The bar downstairs gets a review of its own.

    So all in all i had a nice stay. But i rounded down because it wasnt really 4 star.

    But the good thing is, we felt it was a really great location.

    23/04/12 | Link | Rating: 3.0
    388. Scott G.
    This use to be my go to hotel when in San Fran. Sadly, it has been replaced by The Omni, mainly due to location and the free apples they provide in the lobby. Yes, it is the simple things in life, isn't it?

    The Palace is certainly a grand old lady of a hotel. It's stately presence and ornate decoration provide the curious with a view into what a grand hotel must have looked like in it's prime.

    The common areas in the lobby are charming and comfortable. The first time you enter the hallway corridor you might be taken aback by how wide the hallways are. Not sure if the architect purposely did this to communicate the hotel's stateliness or if people just had larger luggage back in the day. These halls are so big and wide, it almost feels like you have been shrunk down by 50%. Perhaps, not too exciting to the average guest, but it entertained me.

    The rooms are nice and updated. They've kept the old wooden doors to the hallway, but then when you step into your room it feels more like a modern hotel.

    The location is decent for finding food and stores around, although because it is very close to the financial district, which shuts down after happy hour and on the weekends, you will find some businesses having more limited hours.

    12/12/11 | Link | Rating: 3.0
    389. Chris M.
    We have had our annual event here twice. The event space is nice. The staff isn't entirely helpful when it comes to unloading stuff. Over-priced.

    26/03/13 | Link | Rating: 2.0
    390. lysa p.
    The hotel was lovely and the rooms were clean.

    11/06/13 | Link | Rating: 4.0
    391. Rebecca H.
    So classy, so beautiful.  Great bar!  I stayed here awhile ago and loved the smooshy comfy bed, gorgeous linens, well appointed room, and helpful staff.  The food is good, the service attentive.  This is a great date night hotel.  It's incredibly well located, right by Montgomery St BART and Union Square.  LOVE!

    19/02/12 | Link | Rating: 5.0
    392. Annie T.
    A little over the top for me when it comes to high tea - I prefer a heartier fare.

    The Palace champagne high tea focuses heavily on the sweets. You start with a small plate of sandwiches (which were for the most part delicious and well prepared), then move on to a shared 3-tier serving consisting of 1 scone each and 2 tiers of sweets to the nines - chocolate covered strawberries, double chocolate something, tarts filled with mousses, lemon bars, etc. It was way too much sweet.

    Service-wise, I wasn't impressed. For $50 a head for tea service, I would have expected professional and attentive staff. We received instead 15 minutes of waiting before we had our order taken, and then a shuffle out the door.

    31/05/11 | Link | Rating: 2.0
    393. Viv K.
    Old Money...
    beautiful luxury SF financial district hotel we stayed at, definitely old money.

    Starwood points people!

    09/04/12 | Link | Rating: 4.0
    394. Steve G.
    Stayed on July 4th was givin a dirty room so disapointed in the quality of service for the $$$$. I would not stay again three days was enough.Don't waste your $$$$ on this Hotel its no Palace

    17/07/13 | Link | Rating: 1.0
    395. Neil P.
    Horribly overpriced for what they provide.

    The one star this place gets is for the Concierge Desk.  The staff there were very helpful, even setting me up a dinner reservation on short notice.

    Didn't have any trouble with the valet and front desk for check in.  But the room was small and had a view of another building's roof.   No hair dryer in room (even a Motel 6 usually has one of these).  The lobby and such are nice...but I'd equate the room quality to that of a roadside motel.

    Purchased a package that included food/beverage credit.  Used it for room service breakfast.  I was told to give the voucher to the room service waiter.  Waiter told me the voucher was good for $10/person ($20 total) and the bill would be adjusted.

    It was not.

    Upon check out...I got a desk clerk that barely spoke English.  When I pointed out the lack of discount for the food, she tried to take 10% off instead of $10/person.  That still didn't make sense, as the bill was $60, and the "discount" was $3.  (her math is a bit fuzzy).  After I told her it should have been a fixed dollar figure not a discount, she typed like an airline ticket agent and proclaimed a $10 credit.  Her inability to understand English and obvious lack of knowledge of hotel policies led me to forget about it for the time being and leave.

    I swapped some emails with the Front Desk Manager and the Hotel GM the following week.  They both evaded the whole question of what my food voucher was actually supposed to be.  To this day, I still don't know if it's $10 total or $10/person.  They apologized, and claimed this is "an exception rather than the rule" but offered no compensation.  And the missing hair dryer...is kept in the "TV cabinet." (!??!)  That is the all time dumbest place to put a hair dryer.  A better spot would have been the closet with the iron and extra bedding; or at least a sign or notice in the hotel binder as to where to find the hair dryer.

    In all...my one night stay (parking, breakfast, room) cost me nearly $400.  I've had better service at a Holiday Inn for $100.

    Never again.  For their prices, I expect (and require) much better.

    10/02/13 | Link | Rating: 1.0
    396. Rad A.
    The palace rocks...we had a slight room service order confusion and Ricardo was a rock star by resolving to our complete satisfaction. Thank you. We look forward to celebrating all of our major family events at the palace, a luxury Starwood AAA resort. -Loyal SPG Gold member since 2006 :-)

    20/07/13 | Link | Rating: 5.0
    397. Briana C.
    Hotel is nothing short of fantastic with the absolute best location for seeing all of SF. Our first night we find out that Timbaland was staying here...evidently we picked the right hotel.

    03/07/13 | Link | Rating: 5.0
    398. Chloe C.
    I really meant to write this sooner as its been over a month but the Palace really blew me away. I work in the hospitality industry for a 5 star luxury resort so I'm picky especially with customer service. Truly had an exceptional experience here for my daughters 10th birthday girls sleepover. From the staff knowing our names, to the upgrades, to the cake and champagne ( for mom ) left in the room with a personal card, and all the staff we encountered going above and beyond- it made the birthday magically. My daughter has started saving up to do it again. I can't tell you how refreshing it was to stay somewhere and not feel like the jaded hospitality employee, they made us feel like we were special. The room was clean and beds very comfortable with lots of room to spread out. Room service was delicious and fast and in room movies were great. To the Management : please give your employees the kudos they deserve from the parking to pool staff they were all fabulous! Thank you

    13/02/14 | Link | Rating: 5.0
    399. Gene B.
    Took my family of six for Christmas brunch, and one can instantly detect that the gratuity is mandatory, as the servers could not even be shamed to rising to the level of indifference.  A forty minute wait in a line nearly a block long (so glad I made reservations!) began the ordeal.  15 minutes before we even got  a glass of water, which then came lukewarm without ice.  A glass of Iced Tea took one half hour.  Two of the six water glasses were dirty.  A request for ice was met with just a stare of hostile disbelief by our waiter.

    The buffet had a nice selection, though items that quickly ran out (crab claws, salmon encroute) would go twenty minutes or so before being replenished.  I did observe fellow guests dropping serving spoons on the floor, taking a bite of an item and returning the other half to the serving tray, and some other rather unpleasant manners.

    Waited twenty five minutes for the check, and then our waiter had the chutzpah to point out the line for additional gratuity, as apparently the mandatory 15% is shared among all the other people who ignored us.

    Hint to management:  if your people don't work on Christmas, don't try to serve brunch.  Never again for any brunch date.  I would have felt giving the $750 to the homeless guy out front would have gone to someone more deserving.

    25/12/11 | Link | Rating: 1.0
    400. Jaime S.
    Such a beautiful and historic hotel located in a great part of town!

    Stayed here for two nights while I was falling in love with SF.  A little shy of a mile from both embarcadero and union square, it was the perfect spot to avoid an onslaught of tourists.  

    The beds were comfy, the rooms were pretty spacious, particularly by SF standards.  Being an old building, there weren't very many outlets available, and the bathrooms lacked a fan/vent system, but really small prices to pay for an otherwise enjoyable stay.

    The concierge was helpful, the grand dining room reminded my companion and I of the dining room from the movie Titanic, and best of all, it only cost $90/night bc of an abundance of Starwood points :)

    13/07/11 | Link | Rating: 5.0
    401. John R.
    I stayed at the Palace Hotel for 3 nights on business.  The hotel is gorgeous, with an atmosphere and decoration from an older time. Marbled staircases, grand lobby and lots of details everywhere.  All so romantic.  If you are tired of or like me, simply too old, for the hippster W, the Palace is a decent alternative.

    Location (5 STAR):  The location is the best feature of this hotel.  Located right off Market St.  You are close to Embacadero and the Union Square.  Lots of shopping and restaurants nearby.

    Service (5 STAR):  The front desk personnel was very friendly.  After I realized that I mistakenly booked my travel one day earlier resulting in my no show, he nicely took off the charge for me and rebook my stay.  All with a smile.

    Room (3 STAR):  Frankly, the room is outdated.  It was also on the smaller side, especially compared to the luxuriously large room I had at the nearby St. Regis.  The bathroom is pretty standard, with a sink, a toilet and a tub.  You can tell that this hotel has some age becuase the floor and the sink started to crack a little.  I don't think the room amenity and quality justifies the price they are charging for each night (starting ~$250-300).

    Noise Level (1 STAR):  The room comes with a mini fridge, which decided to make some annoying noises in the middle of the night.  I had to call the front desk to send an engineer up to shut it off.  I don't understand why a hotel of this caliber would even bother to have such a cheesy fridge.  In addition, since this hotel is right off the Market St., it is unbelievable noisy at night.  I can hear everything that is happening on the street.  The cars, people talking, the buses, the firetrucks, and the subway!  My room is not even on the lower level.  It is on the top floor.  I can't imagine how bad it is for the guests on the lower level.  If I were to stay here again, I will for sure ask for a room facing inward.

    Fitness Center (4 STAR):  The fitness center is very nice.  It has sauna (or steam room), a gym featuring the standard cardio and strength training machines, and a gorgeous swimming pool and jacuzzi.  The swimming pool is in an atrium, facing the city light.  It is definitely one of the nicer fitness centers I have seen.

    07/12/12 | Link | Rating: 3.0
    402. Bio B.
    Location (4 stars): Good location, but on street drop off and pick up and too many people asking for spare change by the exits

    Restaurants and common areas (5 stars): Beautiful old hotel with high ceilings

    Room (2.5 stars): For a Starwood luxury collection hotel this was way off the mark (The Newport Beach St Regis is a solid 4.5 stars in my book) Hideously slow internet, small room, ageing bathroom. Plus $16 for an on demand movie for the kids is a huge rip off.

    Staff (5 stars): Attentive, polite and crisply dressed - definitely worthy of the luxury collection.

    10/12/12 | Link | Rating: 3.0
    403. Alexandro Z.
    Great hotel. Good location .

    21/09/12 | Link | Rating: 5.0
    404. Mona L.
    Great ambiance, beautiful surrounding, there was a pianist on the floor. But the food is just typical for high tea. No clotted cream, just sweeten whipped cream.

    14/06/13 | Link | Rating: 3.0
    405. Dennis O.
    I was here during New Years Eve for the Arkyut New Year party and a night's stay. Pricey.

    Never thought I would see anyone charge 15$ for a gin & tonic served in a plastic cup that looks like it came from an airline which is filled with ice. The whole drink is probably only equal to a shot.
    Or even charge 5$ for a small solo bag of M&Ms...

    Excellent hotel, you may have to forgive them for the views on some rooms since they are next to a lot of tall buildings. Yeah the walls are too thin and you can hear the next room playing loud music and clinking glasses. Bathroom has no ventilation so you need to open the door.

    Housekeeping people were pretty helpful though.

    Like everything else, the hotel is pretty to look at, just not comfortable to stay in...
    Or even pay to stay in.

    06/01/12 | Link | Rating: 2.0
    406. Ona H.
    The Palace is a solid four star hotel in terms of cleanliness, room size, amenities, and staff.  The major drawback of this hotel is the poor soundproofing in the rooms.  Noise from the corridors from guests talking loudly in the hallways (not entirely the fault of the hotel -  I don't know why people don't get how disturbing this is to other guests in hotels)  and allowing the heavy room doors to slam shut (the insensitivity to which on the part of travelers I also do not understand.). The noise from various loud guests in the room adjoining mine was also very disturbing.  (Again, hotel guests, please be mindful of adopting quiet behavior in public places like hotels.)

    The staff of the hotel was fantastic,.  Everyone from the housekeeping staff to hotel manager to the concierge to the front desk staff and doormen was professional and alert.  The person who helped me at the front desk volunteered to give me extra Starwood points for the inconvenience of the corridor noise.

    The Palace is a lovely property, however I would not stay there again due to the noise from both corridors and adjoining rooms.

    05/09/13 | Link | Rating: 3.0
    407. Kevin C.
    Part of the STARWOOD "Luxury Collection" and it's true to its description - very luxurious!  My wife and I stayed there for our 25th wedding anniversary and it was a delightful stay.  

    Kudos to the entire staff - very friendly, lots of smiles and genuine concern for your satisfaction.  Especially true of the housekeeping team, when passing a housekeeper in the hallway, always got a smile and a cheerful "good morning" - can't say that for a lot of hotels!

    The room was comfortable and cozy and we were worried out the outside noise of downtown SF - never an issue, so the windows must be well insulated.

    Thank you, Palace Hotel!  Your performance was tip-top!

    15/10/12 | Link | Rating: 4.0
    408. Karen R.
    Came here for high tea after a long absence with my mother and best friend.  To summarize: service was rude and terrible, food low-quality and ambiance has definitely gone downhill.

    I don't know who the Palace Hotel thinks they're fooling, but I am sorely disappointed.  This is supposed to be the arbiter of taste, style, and SF high-society of the last 100 years--more suited to high school proms and huge Martha Stewart weddings now.  They have all of the fittings for a lovely high tea, the gold tea service, fabulous little tea strainers, etc. but they still serve stale tea sandwiches with foie gras cream in a city that is one of the most culinarily discerning in the world.  We informed the waiter, who was very brusque, that none of us eat foie gras and could we have our sandwiches without or substitute in some of the other sandwiches?  At first he did not understand what we were talking about (foie gras is on your menu, you should know what it is) and then insisted that we could "just scrape it off" when the sandwiches arrived.  GREAT.

    That was the savory, the teas were overfilled with tea leaves so very strong and bitter, but I suppose that's what you pay the money for since the tea sandwiches are so disappointing.  The sweets tray was plunked down unceremoniously (quite un-befitting the luxurious confines of the room), nothing too special happening there that I would recall other than the rose petal jam that clearly was left sitting out on tables.  Usually, when I do high tea, there are some items I am desperate to get seconds of, but after this experience, I would not go back to the Palace for a traditional afternoon tea experience.  DEFINITELY OVERPRICED for the rude service and terrible food!

    Oh, and there was a huge party of teenagers making slutty poses for Facebook photos there while we were, dressed like skanky gypsies/Ke$ha wannabes, so at least that part was awesome.

    17/01/12 | Link | Rating: 2.0
    409. Adriana O.
    beautiful garden room of the Palace Hotel...glass skylights, plants  fresh rose on EACH table --elegant -had crab salad - had  to ask for bread and fellow diner had to ask for more dressing for the same salad.. good coffee - had been there for tea years ago - an extremely elegant and gracious atmosphere - was to late in getting reservations for the hotel - will try earlier next time - great location -

    08/11/13 | Link | Rating: 4.0
    410. Greg D.
    Wow, an absolutely wonderful place for breakfast in San Francisco.    Wow.

    22/06/12 | Link | Rating: 5.0
    411. Dano G.
    The first time I ventured into this hotel, I arrived in the city at around 5 am in preparation for the Nike Women's Marathon. Yes, a Women's marathon. Would I run in a Nike Men's Marathon? No. No eye candy. Women's Marathon? Hell. Yes.

    We parked and I needed a place I could comfortable drop a morning deuce. Well lit, and across the street from where we parked was this fine establishment. There is an alternative entrance so that you do not have to walk past the front check-in. This comes in handy when you don't stay here. I feel comfortable listing this fact on this site because no transients, bums, or hobos will ever base their opinions on anything included on the internet.

    It was a nice quiet deuce. The stall felt like it was it's own room. Marble lined walls, and paper towels instead of the hand dryers, giving you the option of using them to open the door on the way out. Door knobs in bathrooms are usually lined with a thin, invisible layer of fecal matter and dick sweat.

    But it was only recently that I stayed in the actual hotel. The check-in process took a while as it was New Year's Eve. Waiting in the long line, I noticed the ballroom looking like it was from a Disney animated movie, and waited for a talking candle and a talking clock to greet me.

    The hotel feels real classic. Though, the trash bins in the waiting area (hallway) are useless in that they are the size of a coffee can with the opening on the side. My guess is that they were ashtrays from the good ol' days of being able to smoke inside.

    The room we got was a double. There is enough floorspace to lie 2-3 dead hookers next to each other and be stuck tip-toeing around careful not to leave footprints on their mini-skirts.

    The bathroom is sufficient, but the room overall just did not feel like this hotel was 4 or 5 star. Granted, it is the city, so to find any hotel with more modern luxuries and floorspace is rare, and the age of the hotel itself lends itself to that fact. But for the price, you could find a lot better, with a lot newer feel. Spending this amount of money, I do not want to feel like I am going to whistle for a horse-drawn carriage while waiting on the sidewalk with my girl under a parasol and I'm wearing a top hat and a monocle.

    The wait after checkout for our valeted auto was more than an hour. Ridiculous. While waiting, our brunch time plans turned into waiting in the lobby while eating McDonald's.

    One of the many, fancily dressed hotel patrons witnessed this and whispered to his really rotund and possibly grease-filled daughter "Look at these kids, eating McDonald's in such a fine establishment."

    Hooray for the clientele!

    03/01/11 | Link | Rating: 1.0
    412. Pete J.
    This is a beautiful OLD hotel.  As such, you get the good and the bad.  If you want character, location, charm, stay here.  If you want absolutely flawless WiFi, go to a newly constructed hotel such as the W across from Yerba Beuna.  With that introduction, let me explain.

    The lobby is gorgeous, luxurious.  High ceiling/ skylight over the Garden Court speaks to an era of bygone luxury.  The Pied Piper bar with the beautiful "Pied Piper of Hamlin" mural is a sight to see even if you stay elsewhere.  The food at the Pied Piper bar is meh with the exception of the truffle fries, which are incredibly good.  The wine selection was actually fairly good and reasonably priced.  The bar itself has sort of a "Mad Men" charm and luxury.

    We were given a corner suite room.  Nice view down Market Street.  We arrived, after 7 hours of travel, at 11pm.  The room was clean, spacious, nicely appointed.  I tried the WiFi.  I could not get it to work.  I wanted to plug in my "Smartphone" (since when is an inanimate object smart?), leave it on the bedside table.  There were no plugs, so I pulled the table forward.  The table lamp went dark, as part of the plug broke off in the outlet.  I fell asleep on the lovely firm mattress with really nice sheets and pillows (good job Starwood!).

    The next morning I let the front desk know of the problems in the room.  Everything, everything was fixed within an hour and we had no further problems whatsoever.  Incidentally, they have a nice pool as well.

    So, why 4 stars?  As a historic, old hotel, you need to put it into perspective.   It is a bit like driving a 15 year old Mercedes.  It can be immensely fun, pleasurable, handles and drives great.  On the other hand, it is old and you can be surprised, upset, inconvenienced at times.  However, all in all, highly recommended.  I definitely will stay here again, have a friend who is staying here with her family in a few weeks.  Oh, and by the way, I have stayed at the San Francisco W on numerous occasions.  Go for the value, location, and historic significance every time!

    06/05/12 | Link | Rating: 4.0
    413. Kristin F.
    I like the address- 2 New Montgomery- and I like the name. The Palace.

    I have been here on a few occasions over the past few weeks, including some web summiting. It's a gorgeous hotel with a comfortable lobby, seating along the hallways, numerous rooms to hold events with large, open spaces, and a friendly staff. Troy at the front held my bags for me while I attended a blog meet-up down the street, which was super nice! I didn't want to lug my laptop with me to a meet up.

    Overall, this is a top-notch venue and hotel. It is elegant and classic. 5 for 2 New Montgomery.

    18/11/10 | Link | Rating: 5.0
    414. cesar c.
    My husband and I had such an amazing experience at The Palace! Pierre at the front desk went out of his way to make sure that we had a pleasant experience! This was our first trip to SF and we will definitely return to this hotel because once you've had the best who needs the rest?

    22/03/14 | Link | Rating: 5.0
    415. Jane D.
    I was quite unimpressed by my stay the Palace Hotel this May, especially after staying at the new Intercontinental San Francisco the two prior nights. The problems started even before we entered the hotel. We walked to the hotel after returning our rental car with me lugging a carry-on, a 26" rolling suitcase, and carrying a large backpack. As we came up the ramp at the entrance, NO ONE came to our aid to either help with the bags or even open the front door. We were directed to the front desk by the bellhop, who also offered zero assistance.

    The front desk clerk was nice enough. I inquired about upgrading our priceline booking with starwood points and he mentioned there the only availabe upgrade was from the superior to a deluxe and that was not much of a difference. He looked into getting us a "courtesy upgrade", which I knew should be offered anyway for a SPG Preferred Plus member.
    Then as I left the front desk, without receiving directions to the main elevator, wandered around the lobby for a bit before finally finding it.

    Yes, the lobby and dining room is very opulent and grand, but that was about the only nice thing about the hotel.

    We finally got to our room on the 8th floor facing the adjacent hotel. Everything just looks old, from the wooden door, to the dated furniture. I guess some people would consider this classic, but I much rather prefer the modern furnishings of the Intercontinental SF. As with many of the hotels we checked in at this week, the room was quite warm when we entered. I guess everybody is trying to save energy and have motion activated thermostat controls.

    The bed is so far the worst of our stay so far in SF. Very springy with average linens, three small pillows. The bathroom had a nice marble counter, which is all I can say good about it.

    I guess the age of the building limited the number and placement of the electrical plugs because they were on the floor and not so easy to find.

    The ceilings were quite high as others have stated. Oh, and somebody finally opened the main entrance door for us when we returned from dinner...too little too late though.

    We will definitely not be staying here again.

    25/12/10 | Link | Rating: 1.0
    416. Cee B.
    I loved the plush, comfy room, robes and all the accoutrements one would expect to find for a ritzy hotel. The interior was spectacular as was the room service. My one complaint is that they tried to charge us for a car parking spot ($50 for one night) even though we didn't have a car. They just popped it on the bill without checking, and I only realized later, but they were happy to refund me. Otherwise, it was a great experience.

    05/03/14 | Link | Rating: 4.0
    417. vincy b.
    1 liner: We wanted to host our wedding here, but the unresponsive catering manager / wedding coordinator was a deal breaker.

    We were looking for a downtown SF hotel to host our wedding and looked at most of the big hotels here. Palace was a front runner with a nice traditional looking ballroom, as well as alternative places for the ceremony and reception, even dinner in the Garden Court. Pricing was OK - with the site rental dropped down to $1k if we didn't use the Garden Court, and $8.5k if we did. Food & Bev was in the $150-165 per person range on the lower end, remember to add ~31% for service charge and tax like most hotels. These prices go up in 2014 I believe.

    We worked with Samantha and met with her on 2 occasions to view the site. She was willing to work with us when we met and went over the menus and packages and different venues available. Our first visit with her was good - not great like Emily at the Mandarin, but still good.

    However, as we got down to the details, and tried to reserve dates and go in depth with the menu and contract, things went downhill pretty quickly. E-mails went unanswered for days when we wanted to reserve a date. We had to ask for updates constantly - only to find out she went on vacation without any communication to us, nor a backup contact. Samantha didn't even follow up with us to close the deal, just dropped off contact. I'd hate to think how communications would go after we had paid. In fact, we never closed the loop to tell them yes/no/maybe - we just didn't hear back.

    The venue itself looks quite nice, albeit old and traditional. Unfortunately, with an unresponsive point of contact, there's just too much risk for a poor experience and we went with another location.

    27/08/13 | Link | Rating: 2.0
    418. Erin B.
    We had such a great experience at the Palace hotel last weekend!
    Things I loved:
    1) Very accommodating on early check-in since our flight arrived at 8:00 am and regular check-in wasn't until 3pm.
    2) Very friendly staff from the valet, concierge, bell boy, fitness room attendant, etc.
    3) Clean and gorgeous dining room!
    4) Central location, easy access to the BART for travelers.

    18/09/13 | Link | Rating: 4.0
    419. Carolyn P.
    Absolutely gorgeous historic hotel in San Francisco.  The Palace Hotel is part of the Starwood "Luxury Collection" and the "luxury" aspect is evident as soon as you walk in.  The glass atrium in the main dining room is jaw-droppingly beautiful.

    I tried to check in a bit early but there weren't any rooms available.  The guy at the counter was extremely nice and courteous and took down my cell phone to call me as soon as a room was ready.  Typical check in is at 3pm and they called me at 1:45pm to let me know that my room was ready.

    The rooms themselves are older but updated.  Because of the historic nature of the hotel, there aren't big built in closets and the rooms and bathrooms are a bit smaller.  However, the decor is very classy and I loved the tall ceilings.

    3 gripes:
    1. We stayed in a king-sized room and there was only a nightstand on one side!  I had to put my glasses and cell phone on the floor next to me.

    2. Our room was close to the stairs and elevator and we could definitely hear noisy guests getting in and out.

    3. Valet was SOOOO slow.  We called down 15 minutes early each time we needed our car and we still had to wait at least 20 minutes outside.

    20/10/12 | Link | Rating: 3.0
    420. Linden G.
    We had a little lunch to start off our day and the Ceasar Salad and Crab and Clam Chowder was a must. Delicious. Great atmosphere. It feels like you are in a really fine dining restaurant but in a different time. Our waitstaff was impressive and we had an amazing time.

    01/07/13 | Link | Rating: 5.0
    421. Janine C.
    Stayed here for 5 days while in SF. Conveniently located near everything! We walked around the city, and all the way to Chinatown. No complaints about the room, bathroom, or anything in there. It's an old, but beautiful hotel. We had fun in the pool and hot tub, which wasn't too busy considering that it was July 4th weekend in the Bay Area.

    We ordered a quesadilla, and a brownie sundae from room service. The quesadilla was too regular for this hotel, so I was disappointed. The brownie sundae was good, but not the best I've ever had.

    All in all, I wouldn't mind staying here again. The location makes it very convenient when visiting SF. My only complaint is parking. Very expensive when parking at The Palace. We found a parking structure, but that was still pretty bad at $20-something a night. Within the last couple of days of our vacation, we found some nearby street parking that we barely paid anything for. I say that because parking is free after 6pm and before 7am. We always left sometime before 7am, and always arrived after 6pm, so it would have been FREE! Wish we knew about that little secret before our stay ended. Could have saved lots of money, and splurged it somewhere like Ghirardelli. On to THAT review!

    23/10/12 | Link | Rating: 4.0
    422. M W.
    We stayed here for one night. Definitely a nice, upscale hotel atmosphere. Room was nice and bed was comfortable. Unfortunately, the room next to ours was very loud and they left their TV on all night Very Loud. Surprised at how noise traveled. $50 to park car yikes. Should have read suggestions first. WiFi not free.  Door men were very nice and helpful with questions.  Would stay again but be more prepared for extras you have to pay for.

    04/04/14 | Link | Rating: 4.0
    423. Patty C.
    Was here for NYE.  The hotel was way understaffed and not able to handle large crowds.  I am not sure how it is a luxury hotel, it seemed pretty old and dirty to me.  The room had a weird smell and there was a lot of noise throughout the night.

    Since there was an event there, it was really difficult getting in and out of the hotel and up to the room.

    We tried some of the food from room service and my friend got sick, we ended up having to spend extra time in the room because he was stuck in the bathroom.

    02/01/13 | Link | Rating: 1.0
    424. Pamela B.
    Went to the Garden Court at the Palace Hotel for dinner as a treat for myself after work. I had plenty of time, and I had been there several times before. I was so disappointed! It is such a beautiful place and such a bad experience!
    I was taken to a dirty table, and the waiter didn't have a menu, and said he would get me one. I had to flag the waitress down for a menu after 15 minutes, and asked her for some water and for someone to clean the table. She disappeared to the bar, were she ignored the tables. I saw another lady get up and walk to the bar and get a menu, another table of 4 was grumbling that they couldn't get anyone to take their order. I had to flag down the waitress to place an order, Then flag down the manager for water, I was there for 25 minutes before I even got any water, had to ask for even my drink twice and they never cleaned the table.
    Just terrible service, like they had to be there , but they weren't into working. So disappointing. The first time in my life I left only $1 tip. the place wasn't busy and there was at least wait staff and a manager.

    08/12/13 | Link | Rating: 1.0
    425. Kim P.
    For the value received from a down town hotel, I like the Hilton better. BUT since I love all things Starwood, I will never stay anywhere but the Palace or the Westin when down town in San Fran.

    But let me suggest you pass on the Palace and stay at the Westin down the street. The bar is better and the value is greater. And by value I mean at the Palace you dont get as much for the amount of money you'll be spending. There just arent enough amenities and freebies to justify the high cost and low reward for the Palace.

    But that said, it's a fancy place and has great staff and service. The rooms are just so-so and there are a ton of rooms with a really awful view (Of the interior of the building's inner alley)

    You'll have a fine time, dont worry. It just wont knock your socks off

    27/10/11 | Link | Rating: 4.0
    426. Jeff F.
    Not the best example of the luxury collection (I give that distinction to Equinox in VT) but still a solid hotel choice. You have to really appreciate older, historic hotels to truly enjoy the Palace (think opposite of the W). At a 100 years, it somehow pulls off modern luxury with historic preservation. Here's the cliffnotes:
     - great location: quick hop to Union Square
     - highly recommend breakfast in the Garden Court at least once
     - service from the front desk to housekeeping was perfect
     - great night's sleep - not as comfortable as a Heavenly bed or W bed, but still a cut above
     - great gym

    Recommended

    30/10/11 | Link | Rating: 4.0
    427. Ryan W.
    The Palace COULD be a world-class hotel.  It certainly is a beautiful old building right in the heart of downtown San Francisco.  The rooms are spacious (at least my rooms over several stays were) and in generally very good condition.  Some of the funiture is starting to show its age and some wear and tear after a substantial renovation several years back.  My biggest problem with The Palace is the service.  It is inconsistent at best and at worst the staff is downright apathetic.  I find this is true throughout San Francisco where the customer service culture seems to be lacking in general.  The bell staff, doorman, restaurant staff, hotel operator, etc. could use some SERIOUS attitude adjustment and a refresher in customer service basics.  I will say that the front desk staff, by and large, was very good.  But what good is a beautiful hotel if the customer service is lacking?

    22/08/12 | Link | Rating: 3.0
    428. David P.
    We found dirty underwear in our room that wasn't ours, had to have a chair removed because it was so unbelievably stained, and could hear all the goings on in the hall and other rooms thanks to paper thin walls. Make no mistake; if you're not paying the big bucks you are going to be very aware of how cheap your room is, and how poor the service is.

    18/10/13 | Link | Rating: 1.0
    429. she q.
    came to the garden court for high tea.  the place was beautiful.  i feel like we definitely paid more for the ambiance than the food.  the food was ok for $47.00.  the rotunda afternoon tea is $35 and was well worth it.  i liked the red pepper mouse as a savory.  that was a nice change from the usual cream cheese.

    31/03/14 | Link | Rating: 3.0
    430. Alden C.
    All in all, the Palace was a bit of a dissapointment. I can say this with a clear conscience because, after spending a night here, I was then able to move to the W Hotel in SF (one of the Palace's 'sister hotels', all part of the Starwood Hotels Group).  I realize that the Palace is a historic hotel, which, I suppose, implies smaller rooms, few electrical outlets, and less than stellar servicer for 'regular' customers.  

    Granted, I did arrive in SF during Pride Weekend, possibly the busiest weekend all year for the city.  This was not intentional, as I was in SF for work, but, I still expected a little bang for my buck ($200+ a night is NOT cheap!)... But, when I was told I could call the hotel to arrange for transport from the airport to the hotel, and was placed on hold not once, twice, but THREE times (during 4 separate phone calls) for over 5 minutes each time, a sense of foreboding began to loom. I finally set up my own transport from the SF airport, and arrived at the Palace. As expected, they ferried my bags up to my room, checked me, etc etc, but I was nothing more than a cog in the machine... I felt quite unspecial, even though I ordered room service for dinner, which resulted in a staggering price for a mediocre meal of roasted chicken, veggies, potatoes, and a glass of Pinot Noir.  

    Pros: fabulous lobby, exterior, and overall 'look'...

    Cons: must pay for wi-fi, non-penthouse customers don't seem to matter, general lack of high end customer service I expect from such lauded institutions

    If you need a place to stay in SF, I would assume you could find better accomodations with better amenities at other hotels in similar areas for the same price (or less)... but, this is still a nice hotel overall and one could abolutely deal with it if 'forced' to stay here...

    26/06/12 | Link | Rating: 2.0
    431. Brittany S.
    Recently had dinner at the Palace Hotel. I recommend just not coming at all. Horrible food, I've had so much better. Its not a good price and I didn't even pay for the meal the company I was with did. I would never come back. Dont go

    29/10/13 | Link | Rating: 2.0
    432. Sylvia Y.
    In general, good central location, clean rooms, strong shower water, and nice/accommodating staff. Our room was upgraded to a suite because of a mishap last time (read tip 1 below). Management also sent us a written letter along with wine and cheese. So nice :)

    Tips:

    1. For Check-in:  Call them ahead of time to let them know if you are checking in late, otherwise your room is not guaranteed. They overbook sometimes. It happened to me last time when I tried checking in around 10pm. The staff was nice about it and sent us to a complimentary Hilton a couple blocks down, with a taxi voucher. The only downside was time consumption. So if you are traveling on business or don't have time to waste, call so they can reserve the room.

    2. For parking: There is a cheap lot on Jessie Street near the Starbucks with cheap parking rates. It is $22 for 24 hrs if you drive in after midnight (no in and out privileges). I think hotel parking was $45 or $50.

    3. Room service at the hotel was extremely slow. We ordered from the Piped Piper downstairs and it took about 1 hour, when they said 45 minutes. Allow time, if you are ordering.

    05/09/12 | Link | Rating: 4.0
    433. Gourmet G.
    A major part of San Francisco - and world - history. Opened in 1875, it survived the '06 quake but was severely damaged by the fires that followed. It reopened after a three-year restoration, and quickly became renowned for its Garden Court (the hotel's former carriage entrance), featuring a domed stained glass ceiling and Austrian crystal chandeliers. It was here that Woodrow Wilson hosted luncheons in support of the Versailles Treatly ending World War I, and the official banquet honoring the opening session of the then San Francisco-based United Nations was held in 1945. By 1989, the hotel - now a Sheraton - was in desperate need of refurbishing and closed its doors for a major restoration. Fears that the Garden Court would fall prey to modern design were proven unfounded when the property reopened in 1991. It remains a place where memories are made, the site of marriage proposals, wedding receptions, formal dinner dances, afternoon tea, and Sunday brunch. Several years ago, the hotel dropped Sheraton from its name, although it's still owned and operated by its parent company. The Palace is sufficient to describe a property with accomodations as deluxe, public areas as opulent, and service as impeccable as this one offers. And where else in the city can you swim laps in a skylit pool?

    31/07/05 | Link | Rating: 5.0
    434. Shannon L.
    Paper thin walls!  Our room was woken up by kids fighting in the room next door and their parents scolding them.  Oh why did it have to be after a long night... I was hoping to sleep in.

    Other than that, it's a classic, swanky hotel with a great location.  Right in downtown and walking distance to BART, it can't get any better.  I've actually been here before for a bridal fair but this was my first stay.  

    On the 4th floor, they have a pool, jacuzzi, sauna, and gym which are all really nice and in good condition.  Unfortunately, my heart was set on the jacuzzi but there was a 4 person maximum and it was filled to the brim by people hogging it.  The pool area closes at 10pm so I was out of luck.

    In the mornings, you will also find complimentary coffee in the lobby.  I can see the appeal of this place for tourists and special occasions but the rooms aren't as wonderful as I had expected.  They're on the smaller side and the walls... I just can't get over how thin they were.

    25/07/11 | Link | Rating: 3.0
    435. Ben Y.
    The hotel is in a good location and the restaurant area has a pretty impressive glass ceiling.  Nothing special in terms of service and the rooms are pretty average.  There was a tour group here and the guide was talking about the history of the hotel so i guess the place has some kind of historic significance.  

    Overall i'd say if you can get a room for around 100 bucks a night it's not bad.

    21/12/11 | Link | Rating: 3.0
    436. D.A. M.
    I've increased my last review because I was feeling they had a lack of respect for San Francisco and its history, removing original Maxfield Parrish Pied Piper to sell at auction, claiming that it's too valuable to be displayed. I'm glad they reversed their decision and I hope they return it to the bar as it's one of the primary draws.  Placing it elsewhere is akin to hiding it.  

    The Palace is a major historical landmark of San Francisco and I enjoy going there for  high tea or a drink, even if not staying in a room. I'm a friend of someone who is related to the founders, whose portraits are displayed at concierge, and have enjoyed staying with them in one of their rooms.  I think they could benefit more by keeping and restoring all of it's vintage grandeur.  It's worth it to stay here just for the environmental legacy.

    01/04/13 | Link | Rating: 4.0
    437. Angela C.
    The Palace Hotel has an older, classic feel to it and is situated in the heart of San Francisco.  However, the rooms were on the smaller side for a hotel of this caliber.  One group in our party got a room with 2 doubles and another group got a room with a single King - it was a tight squeeze either way.  There wasn't a very big walkway to get from one side to the other.  

    Some things to note about the room:
    - there's an empty mini fridge and flatscreen tv.  
    - shower pressure was great.
    - loved the smell of their shampoo/conditioner/bodywash!  
    - very comfy, plush beds.

    We also checked out the pool on the 4th floor.  It had a nice little gym, a sauna, a lap pool, and one whirlpool spa.  We really wanted to relax in the spa, but people were hogging it and it's tiny anyway (only a 4-person max).  The pool closes at 10pm so we didn't really get a chance to enjoy it.

    One last thing - their Sunday brunch is $68!  We didn't eat there because there are too many delicious options around this area.

    29/07/11 | Link | Rating: 3.0
    438. Lan N.
    I usually don't write reviews, but this hotel is horrible.  Our room was on the 3rd floor.

    You can hear the water pipe through the wall.  It is the most annoying when it turns on and off, but you can hear it run while others are showering. We heard a clanking noise through the wall around 4 am like someone was taking a wrench and pounding it on the pipe.  

    As of that wasn't bad enough,  we paid $20 for Internet service (extra $5 for faster service). I got no service instead.  The service kept dropping even when I was connected via the ethernet cable.

    The only reason I gave it an extra star is because of the location.  It is within walking distance to so many locations.

    18/11/13 | Link | Rating: 2.0
    439. Karin O.
    We spent the weekend in San Francisco and stayed at the Palace hotel. I must stay for the price they offer so much... The place is beautiful and the indoor pool makes all the difference.

    04/12/13 | Link | Rating: 5.0
    440. Lacy P.
    Stay somewhere else for the price. The lobby is beautiful but the rooms are mediocre. The reason for the two stars is because of our experience with the manager. When booking the room, we were told a price and the person who booked us at the front desk said that was the flat rate and there would be no additional tax or any other charges. When it was time to speak with the manager, TARA, she was very rude and aggressive. We had an email showing the rate and instead of being understanding and honoring the rate that was stated in the email, she made it into an argument.  Zero stars for management, four stars for the other staff, and  I would give three stars for the room.

    02/12/13 | Link | Rating: 2.0
    441. Eric C.
    I felt a little more sophisticated just by walking into this grand 'ole hotel. The place is a historic landmark, and it certainly feels like it. Beyond the ambiance, both the rooms and the meeting spaces are modern and tasteful. Great place to stay downtown, especially if you can score any room discounts.

    14/11/13 | Link | Rating: 4.0
    442. Corey L.
    I stayed here with my son -- during the San Francisco 49ers playoff win over the Falcons -- and it was amazing. I fully appreciate the old-school charms of a hotel that originally went up in '75 -- that would be 1875, amigos. Decadent is a word I'd use to desribe the interior, with soft lighting, wood paneling, soft red carpeting and a sensation of experiencing the 1920s with every stroll or glance.

    Our room was large and quiet. The brunch -- in stunning room that left us gazing -- was a highlight as well as the sun-lit indoor swimming pool. My son got his money's worth on that pool alone.

    Oh, one other highlight -- The Pied Piper Bar & Grill, which, when we were there, featured the stunning "Pied Piper" artwork behind the bar until the mural was removed earlier this year. (And, whew, after our stay.)

    29/05/13 | Link | Rating: 5.0
    443. Hoa T.
    Booked a room through priceline for $180.  During a weekend where there was a citywide convention and the celebration of critical mass's 20th anniversary... I would say that was a great deal.

    The hotel reminds me of a larger version of the Huntington.  Old world charm without the stuffiness.  Beautiful atrium once you walk through the main entrance.  The staff upgraded us (without me asking) which was very much appreciated.  What do you do when you get a random upgrade?  Preparty of course.  The room comfortably fit 10 of us. My only minor gripe is that room service charged us $1 per glass when we called for 10 champagne glasses.  Not a big deal but that came out to almost $20 with the service charge.

    Nice gilchrist and soames bath amenities, extra large bathroom, plush bedding.  As mentioned in previous reviews, not enough outlets.  Our bathroom, however had like 5 so all the gadgets were charged there.

    Overall a lovely hotel.

    04/10/12 | Link | Rating: 5.0
    444. Terri A.
    Watch for any future cancellation for PALACE HOTEL!

    I was charged after cancellation.  I had to call several times.  After going over with Reservation, i had to leave several message for Reservation manager.  No return call from her as well.

    I had to call back several times.  Reservation manager said it was a glitch in the system, and we will go ahead and credit.    It will take several days.

    This took at least several calls management to get it resolved for mistake in their end.

    30/09/13 | Link | Rating: 1.0
    445. Jenny F.
    I notice that the palace doesnt have too good of reviews however my experience was pretty good.

    LOCATION: 5 stars

    PARKING SERVICE ($60 per night): 3 stars.
    at first we were kinda stunned at how expensive the parking service was. however when we realized how much we would be needing our car throughout the trip we thought it was worth it. we would call the parking service 10 minutes before walking down and the car would be ready for us. we didnt tip them at all during the trip because we thought the price was a little steep.

    ROOM: 4 stars
    room is small but has high ceilings and nice toiletries. Flat screen tv, etc.

    DRY CLEANING SERVICE (1 shirt $9): 1 star
    My boyfriend sent a shirt in to be cleaned in time for NYE 2012/13. They told him it would be ready at 5pm. when it didnt arrive at 5pm my boyfriend called and they said it would be right up. we got dinner and when we came back around 7:30 it still was not there. He had to call again and ask them to bring it up because we were going to be late. I wanted to complain but my boyfriend reminded me that it was NYE and they are working on the holiday. Nonetheless, bad service!

    HOTEL AMBIANCE: 4 stars. I thought the hotel was decorated nicely and they had coffee out for guests

    PRICE: 2 nights on NYE = $750

    05/01/13 | Link | Rating: 4.0
    446. Diana W.
    Great valet service...  We had so much luggage with all of our ski gear included and it was just nice to drive up and have them take care of everhthing.

    Right when you walk in, you notice the high ceilings and the beautiful Garden room. Pictures really do not give it justice---it's beautiful right when you're smack dab in the middle of the room.

    The rooms are stately and have a palatial feel to them...high ceilings.  The soaps smell so good and the complimentary items are the best I've seen...shoe shine kit, sewing kit, etc.

    Because of its rich history and who knows how many people have stayed there over the century, I couldn't help but wonder if it was haunted.  Eeeks!  I kept the lights on as long as I could =)

    Everything is in walking distance...food, shopping, sights...

    14/05/13 | Link | Rating: 5.0
    447. yvonne p.
    We celebrated our daughters wedding in the Garden Court just this past weekend. I think the Palace is one if not the most beautiful hotels in San Francisco. I can not praise the staff enough. Natalia Kondrasova  who handled all the details of our event well, we just could not praise her enough, everything was just perfect!! I loved this Hotel the first time I walked through those gorgeous front doors,  and Garden Court is just breath taking. Thank you to all the staff who helped make this wedding a beautiful memory for us.

    30/06/14 | Link | Rating: 5.0
    448. Alex F.
    I think the 5 stars says it all!  Make sure you eat there for breakfast, the dining room is AMAZING!

    10/12/13 | Link | Rating: 5.0
    449. Vince S.
    Absolutely stunning.

    If you want to have a classy date, book a room here....or even just have a drink at the Pied Piper!!

    The hotel is especially gorgeous during the holidays.  There is an incredible Christmas tree in the atrium, and there is a great display of gingerbread houses in the lobby.

    It really is incredibly romantic. Great location too, you can walk to almost all the great touristy downtown spots and shopping.

    Our room was pretty good, HUGE bathroom, and awesome bath products.  Because you know, that does make a difference. LOL!

    The bed was super comfy, provided a great night's sleep, especially after a huge anniversary dinner.

    Lots of people complain about how outdated it is, but you know, it's one of the oldest buildings in SF, maybe even the oldest hotel, and it just adds to it's overall charm.  Old, doesn't mean dirty.

    We had the Saturday brunch the next morning, which was $35 a person, which I hear is a fraction of what the Sunday brunch costs.  I hear it's around $75 a person?!  The Saturday buffet was pretty standard, good, but definitely $35 is top dollar.  The bacon and pancakes were on point, and that's enough for me in my book!!!

    We booked via Hotwire, and got a really good deal!  Try it!

    12/01/13 | Link | Rating: 5.0
    450. Chris N.
    This is a fun old hotel to stay at in San Francisco.

    The lobby was nicely decorated for Christmas, with several dining options to choose from without leaving the hotel. Be sure to check out the Pied Piper bar, their hand-made bar mix is fantastic and the truffle fries were a highlight of the trip.

    Also be sure to sign up for their rewards program (Starwood Preferred Guest), it's free and you can get your room upgraded. The room itself wasn't all that fancy, but it was sizable and the location was great.

    The only real problem we had was with the service. It took about 20 minutes to check in, even with only two people in front of us, because there was only one person working the front desk. There were several other people walking around behind the desk, but none helped the customers. Later, when we got to our king room, there was only one robe in the closet. Come on! We requested another, and it took about an hour to get it up to us.

    Overall it was a nice stay in a fun part of town. Easily accessible from BART (parking was something like $50 a night), with several bars and restaurants within walking distance. Not quite a 5 star experience, but solid nonetheless.

    11/12/11 | Link | Rating: 4.0
    451. Jean L.
    I went with my boyfriend, and this hotel was perfect.  From the free coffee in the lobby, to the historical charm, to the Palace complimentary waters in our rooms.

    I loved the robes they provided!

    Although the Palace is a little bit older, it's architectural designs were absolutely stunning!

    24/02/11 | Link | Rating: 5.0
    452. Michelle W.
    We had our first high tea at this fabulous place, and this was how we were treated:

    1. My friend's tea was leaking because the cup was chipped.

    2.OUR server didn't show us how to pour tea properly.
       (The other server did, thank you for stepping in.)

    3. Our server didn't pay much attention to us until bill was dropped on the table.
    (The frequency of her coming to check our table/bill was even more than entire time we were looking for her to change my friend's chipped, leaking teacup.)

    There are many more, but these three should say it all. I definitely will return to the glorious lobby for tea, but I will file direct complain to the manager if the same server shows up.  She is very experienced, yet provided such an unsatisfied service.

    Very disappointed.

    09/10/12 | Link | Rating: 1.0
    453. Glenn L.
    Stayed here during NYE weekend and we were able to book a room for a really reasonable price! On top of that, the location of this hotel is great! Close to a lot of places, especially the event we were trying to go to for NYE!

    The room overall was clean! Had no problem with it!

    The only thing that turned me off about this place was the valet parking of 48 dollars for one night! Other than that I'd recommend this hotel to everyone!

    31/01/12 | Link | Rating: 4.0
    454. O. S.
    It's been back for awhile hooray!

    One star for taking down the Maxfield Parish painting! They may own it but its part of our city's history!!

    25/03/13 | Link | Rating: 5.0
    455. Pres P.
    I loved my stay at the Palace Hotel!  I felt like I had stepped back in time to a former more luxurious life.  The staff were very courteous and the Palace was absolutely stunning.  The room was just as well appointed as the lobby.  The bed was like a cloud and the linens were unbelievably soft.  They have an indoor pool, jacuzzi, and spa which was great for my weary bones after a day of fun in the city!  I would highly recommend this hotel to anyone.  Thanks for such a wonderful stay!

    23/08/13 | Link | Rating: 5.0
    456. Harrison B.
    Yea, this place is definitely a nice hotel. But I'm not sure if I've ever had to deal with such idiocy at the front desk. Stayed here on business, and the hotel each and every time I checked in (stayed over a multi-week period) made me reauthorize a corporate card that they already had on file. Ridiculous; the Meridien down the street was able to verify with a simple phone call to my boss, but that wouldn't do here. They made my boss fill out a form each time, and the first time they actually said she'd have to come down to the hotel. Total breakdown in communication between the manager and the front desk. Service sucks, find somewhere else to stay for the $$$ your paying.

    23/07/14 | Link | Rating: 1.0
    457. EVELYNE E.
    This review is for Holiday Tea at the Garden Court (please see photos).

    As a native San Franciscan, I have been enjoying the Palace Hotel and it's crown jewel, the Garden Court, since I was a little girl.  Our school choir was invited yearly to sing at lunch on Christmas Eve.  It was love at first sight.  As a child the room was magical and simply spectacular, and as an adult it surpasses my childhood memories.

    It brings me great pleasure to bring friends to the Garden Court (throughout the year) and introduce them to its beauty and enjoy their lovely afternoon tea service.  But in my opinion, Holiday Tea at the Palace is like no other.

    This holiday season, I hosted a fabulous Holiday Tea for good friends and their children (ages 2-11).  Jason Villagomez was my liaison at the the Palace Hotel and he was a pleasure to work with - a true professional.  He was lightning quick to respond to my questions.  His customer service skills truly exceeded my expectations.

    The children were thrilled with the gigantic tree, Santa and Mrs. Clause, the tea sandwiches (PB&J with sprinkles, ham & cheese and egg salad), not to mention the crowns & tiaras, giant lollipops and box of cookies they all got to take home.  My nephews especially loved having sparkling cider in champagne glasses.  What a treat!

    Each guest is invited to take a photo with Santa, and the photographer happily took a photo of our entire group.  He kindly asked me for my email address and emailed me the photos of our group.  What a nice touch.

    The tea sandwiches for the adults never disappoint.  Smoked salmon, smoked duck breast with fois gras, turkey with cranberry butter, pear with blue cheese and cucumber with sun dried tomato.  There is something for everyone.  Between the tea sandwiches, scones and desserts, you will not leave hungry.

    Peter and the rest of the staff were attentive and wonderful with the children.  I could not have been happier with party, from start to finish.  When hosting a party at the Palace, you are in good hands.  It was truly a top notch experience.

    20/12/11 | Link | Rating: 5.0
    458. Wanlan X.
    The lobby is very grand and beautiful. Love the stained-glass ceilings. The staff were very helpful too.
    The rooms, on the other hand, were ordinary. Love the high ceilings but everything else was a bit old. Don;'t think we will stay here again.
    The pool is of a good size but not heated enough. Got a cold from the pool. The hot tub only had 1 jet that worked. They need to maintain this place more.
    The Garden Court Sunday brunch had a lot of variety and was actually really good. The foods available were of high quality. However, i think they are short staffed as it takes forever to get your orange juice refilled. It is very pricey for brunch but the setting is nice. Great place to take future-in-laws if you want to impress them.

    31/01/13 | Link | Rating: 3.0
    459. Aaron F.
    **This review is purely for the Sunday brunch!**

    Imagine yourself transported back in time to an age of class and elegance. An era where technology did not rule all of our lives and where tradition was still respected and honored daily. Now picture yourself on a Sunday stepping into this time machine and heading back to the early 20th century for a casual yet classy brunch with your family, and you get what happens at the Palace Hotel's epic Sunday brunch.

    The main dining room is a reminder of a time long gone, when Leo and Kate were swirling around the decks of the Titanic on their way back to America. The bright and beautiful ceiling allows warmth and sunlight to flow into the room, illuminating your mother's shawl or your father's jacket. The main room with the food is like something out of a utopian image of what food means to people. On one corner you have omelette stations with every imaginable ingredient, next to a paella station that appears to have been designed for a Shaq-sized warrior clan (and all of their friends). Then you have all of the traditional brunch wares like regular eggs, chicken apple sausages, and bacon, followed by the diverse fare: dim sum (har gow, siu mai, etc.), sushi (fresh tasting sashimi), and the seafood station with caviar, oysters, cocktail sauce, and more fresh fish.

    Don't even get me started on the desserts.

    I left this place a fatty fatterson, and I was totally fine with that. Red velvet cake, french toast, and orange juice with sparkling wine all made for an amazing meal. The service was first rate too.

    This place just might displace Mama's as the best brunch in SF. They're different, that's for certain. But in an era of unending change and update, this is one place I am happy to say still keeps that tradition in place.

    20/05/13 | Link | Rating: 5.0
    460. Kayla C.
    This place sounds and looked nice online but my experience here was BELOW AVERAGE.

    Check in and check out was easy, which isn't the issue. Check in and out should always be easy in my opinion anyway, it's the other things that made me rate this place so low.

    First of all, PARKING. $59 daily valet parking rate. IMHO, this is way too much.

    Secondly, the prices for the rooms are too much for what you get. The rooms are SMALL, Dirty, OLD, and just yucky for 250+/night. The only reason why I'm rating this place 2 stars is LOCATION. walking distance from Union square and everything is close by.

    Now, on to the other issues of this hotel. CUSTOMER SERVICE SUCKS. I lost my phone the night that I spent here. I was unable to get a hold of AT&T to report my phone lost or stolen. So I called the front desk and asked if I can come down to use their phone so I can suspend my #. The front desk staff asked me if it was a TOLL FREE number. I said YES. She then began to say "In your room, you can dial the toll free # but it's a $2 charge per hour to call a toll free #". Wait....HUH?? So I have to PAY to dial a toll free # from my room?? Well can't I just go down there and can you dial it for me so I don't have to pay? I am a customer after all staying at your hotel. The answer was "NO, we can only use our phones for business purposes only and there are no phones to use in the lobby". Now I'm sorry but this is unacceptable to me. Most all hotels I have stayed at have been very accomodating but this just turned me off.

    Also, most hotels have FREE WIFI when staying at their property, but this place charges you for wifi in the room.

    The room's furniture are all old wooden furniture and smelly. Some people may like this look but I think it needs a total upgrade. The lights in the room are very dim and the bathroom's lights are dim as well. Girls need to do their makeup you know.

    I ordered Room Service on Saturday night and all they had on the menu was a chicken sandwhich and a chicken salad. I opted for the chicken sandwich that was about $25 plus $2 delivery fee plus some other fee which came out to a $30 sandwich. This must've been the nastiest sandwich I've ever eaten. I also got a stomach ache the next day.

    I didn't even bother to look at the lobby or walk around because I was so annoyed of the service I got here, or shall I say lack of service. I don't think this place deserves more than 2 stars and really need to provide better customer service to their guests. I do understand that they can charge for internet and increase the price of valet parking, but to not have the simple availability to help guests do simple things like CALL AT&T to report my phone stolen is just horrible. I would never stay here again. The palace was a big disappointment. I would rather save the $$ and stay elsewhere and take public transit if you need to because this hotel is such a great location. There are also TONS of other hotels around the area who I think would provide better service. For a place that is rated a 4 star hotel by the hotel industry, I do not think they deserve a 4 star rating.

    19/08/13 | Link | Rating: 2.0
    461. Mike W.
    Concierge sent us to the worst restaurant I've eaten at in years.  Kick back was definitely evident, especially after reading the Cafe Tiramisu reviews.  Tourist trap.

    Smell in the rooms wakes you up in the middle of the night.

    $59 per night for parking!

    31/07/13 | Link | Rating: 1.0
    462. Riccardo S.
    Had a two-day ricochet through SF, and chose the Palace in the hopes that this Luxury Collection property would give me a little bit more than the Spartan-cool comfort I'm used to at W properties. The staff made the experience.

    Points of note:

    - Warm and friendly staff upon check-in, and throughout my stay.

    - A Concierge that could teach classes in resourcefulness and suggesting "just the thing you're looking for" in area dining.

    - Very comfortable beds (beware if you think you're just going to take a 30-minute nap).

    - Location, location, location!

    - Kyo-Ya. Go ahead - try the restaurant in the hotel. You just might thank me.

    Protip from a hyper-active New Yorker up at 6AM on a Saturday - order room service coffee/breakfast. Nobody else nearby will be open to serve you.

    All in all - comfortable rooms.  Truly spot-on service.  Just ask - the superb staff will deliver.

    22/12/11 | Link | Rating: 5.0
    463. C H.
    This experience was really great. Stayed here for Pride SF with my partner. The hotel has beautiful decor and a charming atmosphere. The rooms are beautifully appointed in an understated, yet classic way. And I was impressed with the high ceilings and spacious guest rooms! Unusual, in my experience, for a hotel in San Francisco.

    All the hotel staff I interacted with were friendly and approachable. This is also a great location. The hotel is located in the Financial District, just a few blocks from Union Square; this means you get a central SF location without the intense mob scene of Market and Powell.

    Will definitely stay again!

    23/07/13 | Link | Rating: 5.0
    464. Todd A.
    It's a nice hotel but too pricey for the experience. The staff isn't very friendly. No one said a word to us coming or going even when we walked right by them. There's no coffee or free wifi in room either. For what we paid, I can't believe they charge for such little things. We never really felt welcome there at all.  Even at the bar, it took forever to get served. So, if you like paying a lot for good decor and nothing much else then go ahead and stay here. Otherwise, save yourself the dough and stay someplace else. Next year we'll find another hotel.

    02/10/13 | Link | Rating: 2.0
    465. Joshua B.
    Got an excellent deal here on a last minute room ($150 on Hotwire) and was actually impressed by the quality and size of the room. Maybe it's b/c I got a handicapped room, but I had tons of room to move around the room itself, the bed was comfy and the bathroom was spacious. Definitely a welcome change considering some of the shoeboxes I've paid a lot more for - and esp. nice considering this hotel is all historical and what-not.

    Everything seemed in excellent condition (clean, shiny, towels and linens well stocked). Flat Panel TV was large and worked fine, and the black-out shades actually closed together (yay).

    Plus I got in and checked-in in a matter of minutes (yay) - after a long day of traveling and working that's a big plus.

    10/12/11 | Link | Rating: 4.0
    466. Jackie J.
    It's the Palace!  The historical Palace! Where President Harding died and Caruso refused to return after the Earthquake.  The lobby used to have lovely historical photographs and now they are hidden in a dark Mezzanine; you can barely see them. They used to have a gift shop; no more. They used to have walking tours; gone. What happened? It's one of the terrific hotels of Old SF and now it's just clumped under some big management LUXURY company that doesn't take advantage of the GLORIOUS historical past. I'm glad Pied Piper lounge is still there WITH mural. Sigh.  Still, a beautiful hotel and the Palm Court is magnificent!

    14/08/14 | Link | Rating: 4.0
    467. Bay G.
    Fie on them!  

    Removing the Maxfield Parrish painting from the Pied Piper Lounge, and without even trying to keep it in San Francisco.

    Fie on them!

    23/03/13 | Link | Rating: 1.0
    468. Noel M.
    We decided to ring in the New Year at the "luxurious" Palace Hotel with the Arkyut party.  Luxurious compared to what?  Motel 6?  Obviously, I wasn't impressed with the $500 rooms.  Small, with no ventilation and pretty aged, the bathroom fixtures were literally falling apart.  

    We were escorted to the party between 9 and 10, that's what happens when you stay at a place catering to old wanna-be socialites.  Yeah, also not impressed with the large, fake, vintage jewelry wearing, snooty hags that were not happy with the mini skirts crawling through their halls.

    What exactly did we get for our $50 NYE ticket?  A single stilt walker as entertainment, a decent DJ and the opportunity to purchase $15 drinks.  I did appreciate the fact that we didn't have to dance on top of each other, the multi-room layout spaced people nicely.  At the end of the night we were expected to wait in a long line to exit although there were multiple ways out...um, no.    

    The downstairs is misleading with it's mural and marbled beauty.  They need to make the same effort to upkeep the rooms too.

    10/01/12 | Link | Rating: 2.0
    469. William M.
    Love the hotel, great place to stay.

    The Jazz Brunch is fantastic! Expensive ($75) and a true indulgent treat.

    Fresh seafood, wonderful sushi and Chinese food, fresh crepes, a carvery station, fish and meals and veggies galore, and salads and desserts to die(t) for!

    Great service, an amazing room (so elegant!) and a great trio playing some of the best music around.

    A great way to pass a Sunday! Did I mention the bottomless sparkling wine and orange juice? Must be the bubbles....

    Enjoy!

    08/07/12 | Link | Rating: 4.0
    470. Joan M.
    Awesome service here at the hotel. Rooms are quaint.  And the beds are comfy! The Spa and Fitness room is small but opened 24 hrs with an indoor pool.

    05/11/13 | Link | Rating: 4.0
    471. Alena B.
    I have been to tea here and to a party and considered it for a wedding site 10 years ago. It's a beautiful hotel and their high tea was amazing. As far as wedding locations go it is beautiful but the upstairs rooms were a little too spread out for my number of people. I didn't want guests spread out over a few rooms. The party I attended here was amazing and the room over looking the main tea room was beautiful. The staff was friendly and accommodating.

    18/11/13 | Link | Rating: 4.0
    472. Danni A.
    My husband and I came down from Canada and stayed here for our anniversary and a 30th birthday celebration and it was not a good experience. We had many problems and no one seems to care to fix them or make then right.

    1. The Wi-Fi was terrible and we could hardly connect to it in our room. When we mentioned this to the Front desk agent he took the Wi-Fi charge off our bill. The only thing they did right.

    2. When showering there was a dark grey substance that came out of the shower head. It covered our bodies and no matter how hard we tried we could not get it off. We had to spend the entire day looking filthy. When we checked out we told the front desk agent about it. He looked for a manager to speak to us but he couldn't find one, he assured us that a manger would contact us right away and we would be compensated for this.

    We never got a call, so a few days later I called and spoke to a front office manager. She apologized and said that she would give us a free night stay through SPG points. I don't have SPG card, so she was going to sign me up for one and follow up with a call or email. It has now been over two weeks and I have not received an email or a call from this lady. Therefore I have no clue if she did what she said.

    3. They also over charged our credit card over $200. We brought this to their attention multiple times and they just told us that it was a Pre-authorization since we dined at the hotel. That charge has not come off the CC yet.

    They have had every chance to make this right and they didn't even try. Starwood is a trusted name to us and The Palace has really let us and Starwood down.

    20/08/13 | Link | Rating: 1.0
    473. VB L.
    This hotel is stunning.  The minute you walk into the door you can feel the royal air - from the floors to the chandeliers.  The staff is polished and super nice.  I used to come with a friend for lunch in the restaurant and I remember it to be pretty good.  

    So why only three stars?  The bar.  Hubby and I went into the bar on Christmas Eve Eve and it was so...blah.  It was sad.  The bartender clearly didn't want to be there.  We ordered something to eat and it was so...blah...I can't remember what it was.  We had one drink and left.  The doorman made up for the bar though.  I give out candy canes to everyone and when I gave one to the doorman he hailed us a Town Car instead of a taxi.  What a sweetheart!

    TIP:  The next time you're in SF, stop by the Palace Hotel and take lots of pictures!

    02/01/12 | Link | Rating: 3.0
    474. Emily S.
    Only the best for this princess!

    The Palace Hotel in San Francisco!  Located directly in front of the BART.  Easy to get to if you're coming from the airport.

    It's in the middle of everything.  And, for those nights when you're out late and everything seems to be closed... McDonalds is right next door.

    I didn't have any problems staying at this hotel.  No bugs, dirty sheets, or dirty/loud neighbors.  You couldn't even hear them.

    Also, the beds weren't bumpy all over like another review said.

    Favorite spot in the hotel:  The Garden Court.  So pretty.  I feels like you're in a castle.

    Good price.  Good service.  Easy to get to. Great breakfast buffet.  Short walk to the pier.  Prime spot.  What more can you ask for?

    10/09/10 | Link | Rating: 5.0
    475. Christopher H.
    This hotel has NO noise control.  My wife and I got less than 3 hours of sleep because we could hear the neighbors television, talking, coughing and even unzipping a bag.   Will never stay here again.  Infuriating.  Seriously, you hear EVERY noise made in this hotel.  Stay anywhere else.

    23/05/14 | Link | Rating: 1.0
    476. Ryan S.
    Simply walk in to the Garden Court during a bright sunny day and have your breath taken away.

    It's like that swooping 3D ballroom scene from Disney's "Beauty and the Beast"...

    Tale as old as time / true as it can be / bearly even friends / then some body bends / unexpectedly

    Seriously some of the best architecture in the US! Some people actually eat here -- they have a jazz brunch and a high tea service.

    The Pied Piper Bar, also in the Palace Hotel, is equally enchanting in the opposite way. It has a 100 year old amazing wall length Renaissance-style (or is it Dutch Masters? or is that the same thing?) painting that spans the whole back of the dim heavy wooded old school bar.

    The painting is so beautiful and vibrant, the female figures and their dresses seem to pop right out of the painting and into the room itself.

    There are also more obscured murals in the back part of the restaurant but you would need to know SF locals like Mark Twain, Emperor Norton and George Washington II to fully appreciate them. Try asking anyone around if they can tell you about the folks in these paintings and you'll probably get an earful.

    Once again, these places are high priced and high quality, I haven't eaten at them but they don't seem to mind if you're just there to take a peak at the beauty they're sitting on.

    15/07/13 | Link | Rating: 5.0
    477. Griffith G.
    I'm a starwood properties fan, and when I travel I always check the starwood website to see what is available in the area that I am traveling. I have also had amazing experiences at other Starwood Luxury Collections properties, so I was really looking forward to our stay at the Palace Hotel.

    The location is fantastic. Right next to a Bart station, near Union Square, right on the street car line and bus lines.

    The grand dining area on the first floor is truly a work of art! Stunning stained glass ceiling, beautiful architecture. One can only imagine the elegant events this room has hosted over the years. It seems as though the reputation of this hotel is built around the grandeur of that room alone. Our guest room was small, which is someone expected of an older property like the Palace. However the bathroom was outdated, the linens were a very plain white duvet cover, and the carpet in the room was in need of being replaced. There was also a strange vent in the bathroom door, covered on either side by a metal grate. The vent was host to a herd of dust bunnies. The hall way carpet was stained, and there were dead bugs in the overhead light domes. The pool area floor looked like it also could have used a good power wash.

    Overall, I was disappointed in the hotel itself. As far as the service goes, everyone we met was very helpful. The Concierge gave us great recommendations and took care of our reservations. I was disappointed that there was not turn down service, as this is something I expect in a luxury collection property.

    If Starwood can invest in a soft renovation of this property, and clean things up a bit, this could be a true Luxury property!

    07/08/13 | Link | Rating: 3.0
    478. Julie D.
    Beautiful!  And the location was right in the middle of all the action!

    I was here for a conference, so I didn't need to personally pay for stuff.  Otherwise, I would have complained about expensive room service (nearly $60 for some veggie dim sum and banana bread pudding) and $15/day internet, which isn't all that fast.

    The indoor pool + whirlpool is great, though the pool was very shallow and I hurt myself when I kicked the floor by accident.

    The rooms themselves are nice -- the bed was very comfortable, and there wasn't a hint of any musty smells that other hotels seem to have.  The restroom had great little amenities as well, like a vanity kit.

    The one downside really was that the walls were thin, or something, because I frequently heard people talking, and not just from the hallways.  I fought noise with noise, but yeah, don't do that.

    22/08/12 | Link | Rating: 4.0
    479. Addy C.
    Great location, friendly staff, nice rooms.

    Only complaint was not getting complimentary WiFi service, esp. considering the high room rates. Internet is $15/day but they do offer some package deals if you're staying multiple days.

    Transportation options to/from airport -- expensive! Cab fare will run about $50 (~25 min). Less expensive but time suck options are BART for $8.10 (~45 min), and the hotel shuttle (but stops at every hotel) for $17 (~1 hr). The hotel also offers sedan service to the airport for $49.

    04/05/12 | Link | Rating: 4.0
    480. Sue B.
    Never coming back

    I am a Starwood member, and usually have a great experience at their hotels.  Stayed for business.  This is my 3rd stay at the Palace and I'm never coming back.  This is one of the hotels with a beautiful lobby and crappy rooms.  I wouldn't mind as much since this is a historic building - you expect some lack of modern amenities - but the service is horrible.  On two separate occasions the manager was no where to be found.  Situation 1) The air conditioning vent had a loud rattle - keeping me up most of the night.  I called the front desk, they said the manager would call me back.  No call.  I had to call again the next day.  They fixed it,  but really?  You can't call met back?  Situation 2) The room above or next to mine is under construction.  At 8:30 in the morning, the drilling starts.  Literally shaking the walls.  I was on a conference call and could not hear a single thing.  I asked they delay the construction for 1 hour.   Front desk had no idea how, or how, to identify where the construction was being done.  They tried calling the manager.  They said "no answer from the managers line."  As I sit here, my fillings are rattling.  I had to hang up on my call.  Come on - 8:30 in the morning?  You don't know construction is going on in your hotel?  And it's definitely in the hotel.  I have an interior room with a hideous view of an interior courtyard with a gigantic AC unit.  The construction is NOT outside.

    30/05/14 | Link | Rating: 1.0
    481. Chris D.
    I'm really struggling with a 3-star review. They really deserve more. But on this occasion, Housekeeping and Mgmt fell down. In my opinion, Housekeeping and response to reported issues has to come first. All the grandeur of the location, hotel features, and responsiveness of staff/facility is secondary.

    We checked in and I always inspect a new hotel room for cleanliness, bed bugs, etc. I found long, thick, black hair (about 7 inches long) smack dab in the middle of the sink. I also found several shorter dark black hairs in the sink. I also found hair on the floor under the sink, around the toilet, and in the tub. I also found an oily/sticky film on the bathroom floor, likely caused by too much soap/cleaner.

    I don't expect perfection - people make mistakes - but it should be darn near perfection at a hotel with the reputation and grandeur of the Palace.

    I immediately reported the bathroom condition to the Front Desk and they agreed to get it fixed and have a manager follow-up with me. I did not receive a follow-up call until I called them back the next day asking to speak to a manager. I received a call back and was advised that Housekeeping was dispatched that day.

    We were out of the room from 8:00am until 10:30pm. Upon arrival late that evening, I STILL found hair on the floor, in the bathtub, and that same grime on the floor. I don't think it's picky to expect a bathroom to be clean, especially in a luxury hotel charging hundreds of dollars per night. Housekeeping should have a "Master's degree" or commensurate experience in cleaning technology and be able to see the obvious like a sticky/filmy floor and HAIR! Secondly, it shouldn't be present even after a reported cleaning.

    Internet: Let's get with the times, Palace. In today's age, how can you justify charging for Internet when it's an expectation (and often a necessity) for travelers? Aside from that, at room rates averaging in the $250 - $500 range, how can you charge for Internet access? This is a nickel and dime revenue policy and it is insulting.

    The Palace is a fine and opulent hotel. Management was responsive to my complaints and apologetic for the issues, but that means nothing without action. Hearing apology after apology is actually frustrating. Just get it fixed. It should not take 2 days to get a bathroom clean and the cleaning standards should be updated. I should note that Mgmt authorized a credit for one night stay (out of our 4) for the problems, but I have not seen a credit as of this writing (3 days after checkout).

    We did not eat at the hotel. The dining room looked amazing. We wanted to participate in their Father's Day brunch, but I couldn't justify that $75 adult price and $45 child price for the brunch with so many other amazing food options just out the doors in the city. The food menu didn't seem that amazing considering the prices. Don't get me started on the room service prices.

    I think the Palace is an amazing place. However, they could do better on the Housekeeping and Internet issues at least. Hopefully the Housekeeping issue is a rare problem. The Palace is one of the nicest physical hotels I've stayed at. And, the location is perfect for getting to the major parts of town we wanted to be in, and there is a Muni stop and plenty of public transportation and taxi service just outside the front/side doors. I would consider staying at the Palace again and hope for a better Housekeeping experience. Businesses have problems and people make mistakes. It's how we deal with them that makes the difference.

    20/06/13 | Link | Rating: 3.0
    482. Angela L.
    I've stayed at a lot of fine hotels, and the Palace falls into the category of fine hotels, but there are some things that they could definitely do better.

    The desk staff was very kind and welcoming, and offered me a late checkout and an upgrade as a Starwood Preferred Guest Gold member. I accepted the upgrade. The lobby is clean and beautifully appointed, with the moldings, lighting, and trim typical of older hotels of this era.

    Our fifth-floor room would have been classified as nicely appointed had everything worked. The magnifying mirror attached to the wall had broken off of its mounting, and the empty mounting was left there.  This did not seem appropriate at a hotel of this caliber. Even though it was a room with two beds, there was only one bathrobe, which I thought was odd. The double beds were comfortable, with real feather pillows and nice linens.

    The bathroom was nice, with a marble vanity and plenty of outlets, unusual for an older hotel. The bathtub and shower were nice, with a nice spray. There was an ample closet, and ample drawer space for clothing. Our room was fairly quiet, except in the mornings when the staff noisily used the nearby service elevator. Staff should be instructed to minimize noise in the morning to avoid disturbing guests.

    The Palace offers a program where one can earn Starwood points for eschewing maid service. This works out great for me, as I'm not at all a fan of having staff in my room when I am absent. Despite having accepted this program, on Saturday morning, I was repeatedly disturbed by a maid who seemed intent on gaining access to my room.  She rang the phone while I was in the shower and unable to answer it, and then while I was standing naked in the bathroom, unlocked the door and walked right in! When I told her through the crack in the bathroom door that I didn't want maid service, she seemed to understand, and left my room.

    About an hour later, I heard knocking at the door. "Housekeeping!" came the call. I opened the door to find the same maid to whom I had earlier explained that I was on the "no housekeeping" list. I also pointed out the "do not disturb" sign on the door, and asked her to please note my preferences. I did not want housekeeping, and did not want to be disturbed.

    Imagine my surprise when not half and hour later, this same maid knocked at my door again!  This time, I told her -- in not a very nice tone, I'm afraid -- that she was not to knock on my door again, and that I was calling the manager. She backed away, hands up in mock-surrender, saying, "okay, okay, okay."  

    I called the front desk, now irritated at these repeated disturbances, and expressed my displeasure to the desk clerk, who apologized for the repeated intrusions, and said that he would report the behavior to the housekeeping manager. I certainly hope he did, as it is experiences like this that deter guests from becoming repeat visitors.

    Overall, I liked the hotel, and would stay there again, as the location is very convenient, being close to both Union Square and the Financial District.

    07/03/13 | Link | Rating: 3.0
    483. Maile N.
    High tea time only.

    It was a-ok.  Beautiful setting in the Garden Court.  French champagne was nice - cheers!  Service by the main server was eh...he was rather snippy.  Some wanted to give him only a 10% tip.  I was tempted as well.  The other servers were a-ok though.  

    I was real hungry so I basically inhaled all of my savory high tea time treats.  None of them blew my mind though.  Hmmm...we were busy chatting, but I really don't remember any of them standing out.  The tea came.  I got Morrocan Mint.  It was good...but then the tea got dark fast and a bit bitter.  Hmmm....

    The sweet treats came in a lovely tiered tray.  Good, mmhmmm, nothing too mind-blowing though either.  You didn't hear any loud 'MMm's' coming from our table.  And our server disappeared with the 'extra champagne' as he said he would 'take care of us'.  Um where'd he go?  When he was walking around later, he didn't look up at us at our faces to see if we needed anything else.  Um...ok...

    Liked the piano playing, still loved the setting, and there was some kind of "Titanic"-themed party going on.  People were dressed in fancy hats and outfits just like in the movie and during that time period - cool.  It was nice that they didn't rush us out the door while we were still chatting.  Although the guy kind of got snippy again when we didn't throw our credit cards down right away to pay our bill.  Guess he wasn't having a good day...hmmm....or something.

    Company was nice, conversation was flowing, and we still had a good time -- but I don't think I'll be rushing back for more high tea time here.

    14/04/12 | Link | Rating: 3.0
    484. Marc B.
    Excellent service!

    The comfiest beds I have ever slept on at a hotel. After talking to the front desk I found out they just bought brand new Simmons beautyrest pillow tops.  

    The standard king bedroom is considerably large and very clean. The hotel was also very clean, lively and fresh.

    Bonus for me was the fresh brewed coffee/ tee provided down stairs very morning.

    03/09/13 | Link | Rating: 5.0
    485. Mike M.
    Beautiful hotel and is centrally located.  It was built in the 1870's and has an amazing old world feel.  Try OSHA Thai which is a short five minute walk.  Makes for a great stay!

    29/09/14 | Link | Rating: 4.0
    486. Asa R.
    I had the Sunday brunch here and it is hands down the best brunch I've ever had anywhere.  They had different areas for omelets, USA style breakfast, cereal/fruit, sushi, meats/seafood (plus other veggies) and deserts.  Champagne and fresh OJ was served at within seconds of us sitting down as well as coffee once we moved onto desert.

    There was an excellent 3 piece band playing.  It added a lot to the ambiance of the place (which is already quite impressive).

    The wait staff was responsive and professional.  

    I highly recommend the Palace's brunch for an amazing SF experience.

    22/04/13 | Link | Rating: 5.0
    487. Ryan P.
    Let me first say that I was not a guest here, but was visiting a co-worker who was staying here and suggested we meet up at the Pied Piper Bar for a drink one night.  I was first astounded by the grand dining area as you enter the hotel, just past the lobby.  You walk down the hallway to the right and are greeted by a wonderfully decorated bar area full of intricate wood detail... this is the Pied Piper Bar.  We sat in the lounge area and were quickly approached by the bartender how popped out from behind the beautiful bar to take our orders.  While we waited we were provided a couple bowls of munchies, which is always a nice touch for those that have been out drinking.  Our drinks arrived quickly and were quite strong (a good thing in my opinion.)

    21/07/13 | Link | Rating: 4.0
    488. Mark F.
    The most charming and interesting hotels I have stayed at in San Fran. Well located close to BART, Moscone and the waterfront. The historic nature and incredible interior architecture are the key points. The rooms are spacious and quiet.   The PIed Piper bar is bustling and the Ghirardelli Sundae Shop is an extra treat.

    12/09/13 | Link | Rating: 5.0
    489. Karolina S.
    Where should I start...

    Generally this hotel itself is really beautiful - you can feel the elegant atmosphere walking through the lobby to the Garden Court - this place is stunning. The service is nice and helpful. The location of the hotel is great! It's just in the center of SF, 5 minutes from Union Square, couple more minutes to the Embarcadero. Perfect!
    BUT...!

    We spent 2 night at this hotel, and the first one was not so good.
    We got a junior suite located on the second floor, near the spa area. The smell of the chlorine from the swimming pool was unendurable. The windows were facing a dark narrow street with high office building and parking lot, which was blocking all the sun, so the room was very dark.
    This room was not something a Platinum Starwood Preffered Guest should receive.
    We asked for another room, as far from the spa as possible. The only one avaliable at that time was a deluxe room one floor higher -  it was smaller but smelled nicer. The view was also better. We were quite pleased with this room, unless... we discovered THE BATHROOM.
    It was horrible. The sink was broken, water was dripping, hair in the bathtub, dirty and smelly bathtub curtain ... uhh, horrible. We were literally afraid of this bathroom.
    Another worrisome thing was the fact that this was a room with interconnecting doors - but there was no lock on the door from out side. So in fact someone could open it in the middle of the night and enter our room without a problem. We barricaded the door with a chair, but still it was not a good night for us.
    Next day was better - we managed to contact with the manager of the hotel and after telling him about our bad experiences from the previous night we finally got a nice room.
    It was a great corner suite on the 5th floor - the view was stunning, and the room was huge, beautifully furnished (crystal chandalier, fireplace, few sofas and spacious and CLEAN bathroom) and very comfortable.

    All in all - this is a beautiful hotel in a perfect location, but the majority of rooms (especially the cheaper ones) are old and quite dirty. It's not something you expect from an expensive Palace Hotel.

    13/01/14 | Link | Rating: 3.0
    490. J T.
    So we enjoyed our time here at the Palace, but to be honest, I was expecting a little bit more from my stay ... You always think " palatial, grand sweeping rotundas" when you think of a palace, the reality is actually a bit more modest....We stayed here for 6 nights in December of last year, for the AGU conference. I have to say that the garden court is truly spectacular.. but you can't really enjoy it, or get near it unless you have a reservation for their expensive brunches or high tea.... (which appear to be booked solid during the holiday seasons) Here are the positives from the stay: I really enjoyed the pool - what a lovely pool for downtown SF! I also enjoyed the location - perfect distance between shops and other local attractions, also love the feeling of history in the place - one president died here and the king of Hawaii also passed away (down the hall from our room) it's kind of morbid, but I found it fascinating... Also The Palace is home to one of the busiest bars in SF (they are home to a very famous piecce of american artwork "the Pied Piper" I love the old fashioned feel of the place and loved sitting and admiring the artwork) also the roomservice wasn't bad, they were efficient and the food was pretty good.

    Here are the downsides: there is no in-room coffee, coffee is only served by the front desk for 30 minutes- 1 hour... (first come first serve type deal, depending on how quickly it goes, kind of a bummer) the rooms are small (to be expected of an old hotel) but when I say small, I really mean like tiny.... so tiny that taking the ironing board out takes out the entire footprint of the walk-able space in our room...it was well maintained but overall it could use a bit of an update, especially the linens.... It is a nice hotel overall and would recommend it to someone who loves to stay in old hotels.

    09/10/12 | Link | Rating: 4.0
    491. Lisa C.
    Excellent service during our three night stay in a one bedroom suite.  This hotel is beautiful,with a very nice gym and pool.  Centrally located just off Market Street and near several museums. Only five blocks from Union Square, and just  2 blocks from BART.  I would have given this 5 stars, but wifi wasn't free - really?

    17/07/14 | Link | Rating: 4.0
    492. Al V.
    While I liked this hotel very much , unfortunately the service is inconsistent .
    Having a coffee machine in room , I never got cups with it , Plastic or porcelain. Every time I would call and ask for cups , I would use them and they will get removed but never replaced .

    06/09/13 | Link | Rating: 3.0
    493. Shachi B.
    Was it terrible? No.
    Was it great? Not really.

    I've stayed at several of the other Starwoods Luxury Hotels and this one, while nice, wasn't up to snuff of the others. I'm about as high maintenance as a pet rock, so when I say I'm underwhelmed it's because the bare minimums aren't being met. Here are my thoughts:

    1) Check in was very smooth. They had my Starwoods member number on file, which was nice because I always seem to forget to bring my card with me.

    2) The room was just ok. Very old-fashioned (which didn't bother me - I'm a vintage fan!) and was lacking some of the more common amenities I'm used to at other Starwoods Luxury Hotels: iPod alarm clocks, standard sized pillows (beware: the pillows are TINY and don't offer a ton of support), etc. The standard room doesn't have a dresser, so if you're one of those people who like to unpack and feel like they're home away from home, you should upgrade your room. The makeup mirror in the bathroom was on it's last hinge, so if I had tried to extend it for use, it would have fallen on the floor.

    Now, are these things deal breakers? Of course not. I didn't spend a ton of time in my hotel room, so I didn't care too much. However, for a LUXURY hotel, it's really lame.

    3) I needed a cab on Saturday night. It was rainy during my visit, so I went to the concierge stand and asked if they could help me track down a cab. I was the only person in the lobby at the time, and when I asked he pointed and said, "Yeah, go out there and you can try to find one somewhere on the street." Again, I'm a grown-up who's more than capable of figuring things out, but this wasn't the customer service I expected from a hotel like this one.

    4) Turndown service. I requested it for all three nights of my stay right when I checked in. The front desk even made the call to housekeeping in my presence and said, "Please make sure you do turndown service for this guest for all three nights of her stay." He got a confirmation but then turned to me and said, "Well, you're gonna have to call every night and request it because they usually forget to do it." (Um...ok?) The first night I was there, turndown service was awesome. You get your pillows fluffed and they leave Belgium milk chocolates on them. Great, right? Too bad they didn't do it for the remaining days! Lame lame lame. If you're a 5 star hotel and your guest asks for turndown service throughout their visit, YOU should be proactive and do it, NOT make them remind you!

    All in all, it was a very lackluster stay. I've had MUCH better stays in other Starwoods hotels (the luxury and non-luxury ones), so unless I got a phenomenal deal, I probably wouldn't stay here again.

    PS: Skip going to brunch/breakfast/lunch in the hotel. Near the corner of 3rd and Mission (less than a 3 minute walk) there's a FANTASTIC restaurant called The Grove. They have excellent food and it's beyond reasonable. You won't be sorry!!

    22/02/11 | Link | Rating: 2.0
    494. Pauline M.
    Beautiful hotel.  In particular, we liked the high vault ceilings and the classic feel of the rooms.  Everything was clean and service was impeccable.

    Attended a wedding in the main room.  It was beautiful, classy, swanky.  The staff was excellent in only the way a luxury hotel could be.  The food was actually pretty delicious for the wedding as well.

    10/07/12 | Link | Rating: 4.0
    495. Bartek R.
    Ok - I left a backpack there.  When I tried to find it, they were seriously hostile and wouldn't return it to me.  WTF?

    15/04/14 | Link | Rating: 1.0
    496. James W.
    Was here for a meeting and didn't stay in the rooms, but you can't beat the location. The central atrium is just gorgeous. Think non-tacky Bellagio. Another plus is the Ghirardelli at the corner.

    18/08/13 | Link | Rating: 4.0
    497. May T.
    I love this hotel! It's so beautiful! I wanted to try the Garden Court even after reading the bad reviews on the food and service. But when I saw the prices on the menu, I decided I should keep away from anything negative on this trip. The bathrooms are nice and spacious. The rooms have paper thin walls, but I expected that since most of the hotels here in SF are historic. I love the location. It's near lots of restaurants, shops, and union square, etc.

    19/12/13 | Link | Rating: 4.0
    498. Lisa B.
    Simply beautiful, and a piece of SF history. Rooms are a little small, but the hotel is stunning and the staff are fantastic. Great location close to everything.
    We recently stayed here for our anniversary and really enjoyed ourselves, but we missed the large modern hotel suites we're used to  - it was a lovely experience, but probably one we'll only feel the need to do once.

    09/10/13 | Link | Rating: 4.0
    499. DJ P.
    We stayed here during the World Series so choices of hotel rooms were short but I was very impressed. The hotel is very easy to get to (there is a Bart station right at the front door) and it is walking distance to the Giants ballpark, Chinatown, union square great restaurants, bars, etc. The rooms were great (The suite has a massive walk in closet) and the staff was very helpful. Would definitely stay here again.

    03/11/14 | Link | Rating: 4.0
    500. Kim R.
    I love this place. It was the first hotel I stayed at in San Francisco. The brunch is the best I've ever experienced with many, many gluten-free options. I ate a lot of food and did not get sick which is a very good sign of a restaurants food quality and preparation. It's quite pricey so it's probably a special occasion visit only.

    13/09/13 | Link | Rating: 5.0
    501. Dave F.
    4.5 star.

    Wow, this is a beautiful historic property on Montgomery and Post. The location is very good and near the wharf, financial district and ChinaTown. The service is phenomenal and comparable, if not better, that the Nob Hill Fairmont or the Mandarin Oriental. The furnishings are glamorous as the Palace is quite well appointed. Rooms are smaller and the hotel is priced as such.

    The food is excellent!

    06/12/12 | Link | Rating: 5.0
    502. Yi Z.
    The Palace is a beautiful hotel with a lot of charm and is located in a convenient and safe area of town. But would I pay $300 a night for a room? Definitely not. But we got an insanely good rate so we stayed at the Palace for 2 nights.  We got a room with two double beds on the 6th floor with a view to the south.  The room itself had awesome high ceilings and the bathroom was very practical and pretty.  The mattresses, though, were not very comfortable and the springs made a lot of noise.

    The walls were really thin and I heard people laughing for a long time on Friday night but I was too tired to get up to complain about it. Our room rate also included valet parking and the valets always got our car promptly.  Overall, it was a great stay but I won't be getting a once-in-a-lifetime rate again so that Palace and I have parted for good.

    24/09/12 | Link | Rating: 4.0
    503. Melissa L.
    this review is solely as a potential wedding venue --

    this was a top contender during the early rounds of venue deciding, when we were focused mainly in San Francisco. it was a good price compared to Fairmont and Intercontinental Mark Hopkins (still over our budget, but more manageable), and though the ceremony was indoors it has the glass domed ceilings which made it feel more airy and open. it was also gorgeous :) the only issue we had with it was one of the potential reception rooms had squeaky floors. the overall feel is gorgeous and luxurious though. but after going over the prices we decided it was still too much out of our budget to do everything we'd really want (good food options, full open bar, etc).

    30/03/14 | Link | Rating: 4.0
    504. Ken B.
    My wife and I stayed overnight last weekend for the Giants game. What a treat! Excellent service, friendly staff and a Sunday Brunch that will knock your socks off! We were so impressed. We'll definitely be back, hopefully before the next World Series.

    29/10/14 | Link | Rating: 5.0
    505. Wayne L.
    Palace hotel's annual Christmas brunch. A feast for the eyes and palette. Get pricy, but excellent presentation, selection and quality.

    There were different food stations: seafood, meat, sushi, caviar, ice cream, cakes, cookies, omelet, salad, waffles, breakfast usuals and noodles. There was even a kids section where kids could watch movies while the adults gorged themselves.

    The Christmas buffet included champaign which went well with the chocolate covered strawberries.

    I started with a seafood plater: sushi, oyster in a half shell, and crab salad. All the seafood was fresh. No fishy smell. Sushi choices were hamachi (yellow tail tuna), salmon, and red tuna. The crab salad was made with real crab meat, not the imitation crab meat lots of sushi places use.

    Then onto the caviar and prime rib station.

    All the station were well organized, stocked and tasty.

    I would recommend this experience at least once. Pricy, but the quality and if you can do it, quantity makes up for $$$$.

    16/02/13 | Link | Rating: 4.0
    506. Kelly C.
    Disclaimer: I did not have to pay for the rooms. This review is based on bridal party point of view.

    I came to Palace Hotel as a guest/bridesmaid and had a chance to check out the lovely suite and standard room that Palace Hotel has to offer.  

    Luxury Suite: One word..WOW. This is the perfect room to take pre wedding photos. It comes with a living room that connect to a huge bedroom with two bathrooms - one for the toilet and one for the shower. It has decorated walls and a mantle. The seating in the living room can comfortably seat 6 people.  The bed has a canopy cover which added an elegant touch.

    Standard Room - The groomsmen stayed in the standard room which was not as nice as the suite but still decent. I read that this room is $300 a night and I do not think it's worth that much, perhaps $150. It has a nice seating area away from the beds, fridge to store beer, and a nice view.

    French Parlor - This event room is small and is great for tea ceremony or a small wedding ceremony of 50 people.

    The Ballroom - breathtakingly beautiful.

    Pied Piper - This is a great spot/bar to go to with the bridal parlor during intermission. You know they need a drink or two after a long ceremony and pre- reception. The tourists here were super chatty.

    Overall, if you want a nice formal elegant wedding, this is the place.

    25/09/12 | Link | Rating: 5.0
    507. Bryan L.
    It seemed like the staff wasn't really paying attention to what they were doing.

    When I checked in, the guy at the desk gave me my room number and key but when I went there, the key didn't work. I thought the lock was broken because it didn't even beep when I stuck the key in but after a few minutes the cleaning ladies got suspicious and asked what I was doing. I told them my problem and when they looked at the envelope my key came in, they said I was on the wrong floor. Apparently the guy at the desk wrote down my room fare on the wrong line and wrote my actual room number below it. When I headed back to the elevators, the ladies were snickering something in Chinese so they might have been making fun of the dumb tourist who couldn't find his own room.

    Later that day the elevators broke down, which took them all afternoon to fix. They didn't even put up signs saying the elevators weren't in operation until several hours later and they didn't remove them until well into the night (at least on my floor).

    I had the valet bring my car around to the street and noticed that he (or possibly someone else) left a bunch of crap in there. A hotel pen was in my cup holder (out of ink) several discarded valet stubs were under the driver's seat, and a straw wrapper was in the passenger side door handle (on the inside).

    Good thing I only stayed here one night; I probably won't come back.

    24/08/13 | Link | Rating: 3.0
    508. Amanda T.
    The location of the hotel was perfect! It's an absolutely stunning hotel with a beautiful lobby and a Ghiradelli store in the lobby.
    The rooms are nothing special compared to the lobby. But, they were very clean. Beds are super comfy as well!
    My only compliant would be that there was not a lot of info shared with us. After 4 days, we still don't know if there was a restaurant, or room service!
    Great pace to stay, Starwood properties always are.

    04/11/13 | Link | Rating: 4.0
    509. Brian T.
    The lobby is quite grand and pretty.  It's centrally located and walking distance to Union Square shopping area.

    We had a banquet there and they staff were super friendly. I thought the food was alright. It def feels like a posh place. The chandeliers are quite impressive!

    14/11/13 | Link | Rating: 4.0
    510. Kevin S.
    [PREAMBLE: So, as a consultant and weekly traveler, I figured it was time to now start reviewing the hotels I have stayed in over the past year (I will only be reviewing hotels I have stayed in at least twice).  To provide a little background, I am Starwood Platinum, Marriott Silver, and Hilton Gold, so I expect to be treated well anytime I stay at one of their properties.]

    Corporate rate I pay at this property - $230/night

    VIBE:  (3 stars) - The hotel bar (The Pied Piper) was surprisingly happening, but they don't have many standing tables, so if you dont have a chair, not worth standing around.  The hotel itself has a roayl air to it, everything is fancy looking and old-style.  The location couldn't be better, as it is right on market st, next to the Montgomery BART and near some great FiDi restaurants and lounges.

    ROOMS: (2 stars) - Not my favorite room.  The bathrooms are small (toiletries are good though) and the fitted sheet seemed to come loose off the bed for no reason.  The TV is also off-center and fairly removed from the bed for the size.

    SERVICE:  (4 stars) - This is where the Palace excels.  It's clear they have a well oiled machine, treating me almost as good as I get treated at the St. Regis.  I had the WSJ hanging on my door each morning, and even though I opted for Green Choice, they still managed to deliver my complimentary waters each evening.  They also had doormen that seemed genuinely interested in helping (and seemingly uniterested in tips!).

    Ancillaries:  (N/A stars) - This is probably the only hotel where I haven't tried room service, the internet, or hte gym, so I can't really give my opinion here.

    The Bottom Line -  The location and service of this hotel is hard to beat for the price, but for my similar money, I'm probably going W or Westin St Francis.  This hotel is designed more for an older crowd.

    19/11/12 | Link | Rating: 3.0
    511. Sharon C.
    Stayed here for overnight for a conference. The people in valet, at the front desk and at baggage claim were friendly enough. The elevators were very fast which is a nice touch when you're in and out of your room a lot.

    The room was small and the bathroom had that slight sewage smell you get when you're in SF. Cable TV selections were poor. No free wifi for guests.

    Valet parking was $60.

    Also, the food for lunch and dinner during the conference was blah. I've had better at 3 star hotels in Reno.

    04/09/13 | Link | Rating: 2.0
    512. kristin p.
    Just wanted to post a comment for people considering using Sheraton Palace for business room block.  I can highly recommend Monica Lostica (Catering) and Janfred Agarao (Group Sales) to work with. They were efficient and attentive and helped worked with us from start to finish as the group grew in size and many last minute changes were made to checkin/out dates and attendee list. Thanks for your support - our customers were very pleased with the location and service provided at the hotel as well.

    19/05/14 | Link | Rating: 5.0
    513. Denice Z.
    Stunning is the only word to describe Palace .
    An artsy soul such as I cannot help but be captivated by stained glass, murals,  and the like.
    The grandeur of the garden court is gorgeous with  it's marble, stone, greenery, glass, and chandeliers ..elegant ,majestic ...divine .

    Pied Piper bar is over the top old school. Stately, stuffy, pompous,  with it's deep dark wood ,leather and marble. What's not to love?

    Every inch of this place is luxe and a step back in time .
    We had top notch service during our stay in our over the top suite featuring old style classic elegance .."think old Hollywood " .

    We loved it !!
    Thank You ~

    09/07/13 | Link | Rating: 5.0
    514. Addi M.
    This hotel is a Gatsby-lover's dream!  The decor of the grande ballroom is simply breath-taking!

    I've stayed here twice now, each just a one-night staycation, but I was consistently impressed with the customer service, from the valet and bellhop, to the concierge, to the room service, to the spa staff!  The rooms were spacious and clean, and the breakfasts for room service always came quickly and they give you a very hearty portion.

    The hotel is not terribly tall, so you aren't likely to get any stunning views (you're surrounded by other buildings anyways), and the pool is quite small and typically crowded with kids during the usual hours of the day.  But if you go really early in the morning, the skylight above the pool makes for a dreamy swim.

    15/07/13 | Link | Rating: 5.0
    515. Andrew T.
    The Palace is one of five historic luxury hotels in San Francisco. I prefer that type of hotel because it matches the elegant and "old world" style of the city.

    I prefer the Palace over other similar hotels mainly because of its central location. You have access to BART and Muni right outside the hotel, it's fairly easy to get a cab outside the main entrance on New Montgomery, and you can walk to Union Square, the financial district, the now-booming South of Market district and Chinatown.  Just sitting outside Starbuck's (I usually dislike Starbucks, but never mind) across Jessie Alley from the hotel and watching the parade of San Franciscans going by is a pleasure. There is no place with more energy than that corner of the city.

    I emphasize location, because most other hotels of this type are on top of Nob Hill, which makes you completely dependent on cabs or cable cars. Hint: The cable cars are already full of people when they get to the top of Nob Hill. So good luck getting on!

    If having a spectacular bay view or view of the whole city is your thing, by all means stay at the Fairmont, Mark Hopkins, Huntington or Stanford Court. If immersing yourself in the city itself is your more important to you, then the Palace is the ticket.

    In spite of its central location, the hotel is quiet. I've stayed at least ten times, and I've always been more than satisfied. I lived in San Francisco for over twenty years, and when I visit, the Palace always seems like "home" to me.

    Is it perfect? No. Is it a great deal in an expensive city like San Francisco? I would say "yes." Especially when you have everything you need either in the hotel itself or within a block or two.

    Be sure to have breakfast in the glass-roofed Garden Court and order the Eggs Benedict!

    28/06/14 | Link | Rating: 5.0
    516. Leslie K.
    We just went for afternoon tea on Christmas Eve Day. The room is beautiful and I'm sure has a rich history though I don't know it.

    The female maître d' was rather unpleasant; she had a permanent facial scowl. The waitress had a friendlier personality but forgot about our champagne and the dessert tray. She was very chatty with some tables and her demeanor seemed out of place for a $45+ per person experience. Let's just say, the service is quite unrefined.

    If I'd never had afternoon tea before I might be more impressed with this but I've had less expensive, more delicious, and more dainty tea, finger sandwiches, crumpets, etc. in SF (DarTealing, Samover, etc.).

    The choices for the sandwiches are few so because I am a vegetarian I just got more of the cucumber and squash sandwiches.

    I was rather surprised how un-local the food is...summer vegetables in winter? Chocolate dipped strawberries in winter? I thought SF was the cutting-edge slow, local food mecca and The Palace Hotel is supposed to be a luxury hotel...so...what's up?

    26/12/12 | Link | Rating: 2.0
    517. Jennifer S.
    Poor service!

    I recently booked accommodations for a guest of mine to stay at the Palace Hotel. I had to fill out a special "Credit Card Authorization Form" in order for them to charge my corporate card. Once I filled out the form I received a confirmation email stating that they received my request and that they would contact me if there were any questions or concerns.

    Guess what happens when my guest checks into the hotel? THEY CHARGE HIS CARD! They tell him that they will call me to figure out what is going on.... I never received a call from the hotel.

    I had to call the hotel myself to find out what is going on. They tell me that they can't find the form I submitted even though i received a confirmation email clearing stating that they received my request. SO... GREAT my credit card information is floating somewhere on the internet.

    THANKS A BUNCH INTERCONTINENTAL HOTEL. WAY TO MAKE YOUR GUEST FEEL WELCOME AND VALUED.

    I do not recommend this hotel... who knows that they do with your credit card information.

    19/09/13 | Link | Rating: 1.0
    518. Steve R.
    I traveled here for business and great Hotel! luxurious, service was great and overall they were very accommodating. I would definitely come and stay here again. It is one of those hotels where you if you don't buy their Wifi internet you're phone internet becomes really slow.

    They have high ceilings in I think every room which I personally like. Everything was clean and be prepared to spend some money. The restaurant is beautiful and the bar has a $6 million dollar painting hanging on the wall...WOW

    Highly recommended!!

    18/11/13 | Link | Rating: 4.0
    519. Sherry g.
    High rating for hotel, the High Tea was overpriced and underserviced

    The hotel itself is nice, friendly and helpful staff, nice room service. Even the valet attendants were great. I was dissapointed that there were no robes and no coffee makers. The swimming pool was perfect and nicely kept up.

    I took my daughter and her friend to High Tea there for her birthday. The ambiance was amazing. The harpist was the highlight and as soon as she saw the girls she played some Disney tunes and took a few minutes to talk to us about how the harp works. The service was not great. After we received our food I had to ask the waiter if the $40 "Princess Tea" really came with crowns like the menu stated. They finally brought the crowns halfway through our meal. They also listed "choice of hot chocolate spoon" flavors, but it was just a cup of hot chocolate. The desserts and scones were very good so it wasn't a total disappointment. I had hoped our wait person would have interracted with the girls more as this was a big outting for them. I just expected more from the experience.

    14/07/14 | Link | Rating: 3.0
    520. Christina C.
    Pros: Beautiful, stunning lobby; convenient location; friendly staff; comfy bed.

    Cons: Ordinary rooms; $32 breakfast buffet (Wha-what?!); hallways were hella noisy with people being loud late at night.

    19/02/13 | Link | Rating: 3.0
    521. Charel G.
    Amazing decor and excellent live music found in the lounge. My girlfriend and I met some friends here for drinks on a Tuesday night and were very impressed with the quality of live music being playing. A young man named Torin Martinez played guitar and sang accompanied by a equally amazing young man on flute. Extremely impressed by the quality and versatility of these talented young musicians. They were also taking requests from the audience and could literally play anything. Excellent ambiance, definitely going back

    25/06/14 | Link | Rating: 4.0
    522. Robin K.
    Love the ambience of this place. Location is perfect and localized. Love that Ghiridilli is inside the hotel :)

    10/06/14 | Link | Rating: 5.0
    523. Rebecca E.
    I took my daughters for afternoon tea and although the Garden Room, decorations and Christmas tree were absolutely beautiful, the service was terrible. The waiters were boarder line rude and inattentive. I expected a lot more for $275.00.  We each got 5 finger sandwiches, 2 scones, and 5 little desserts and a pot of tea. I will definitely not be coming back  here. Oh and Santa Clause was so grumpy that we didn't even take pictures with him which we were charged for.   So not worth it!

    22/12/14 | Link | Rating: 1.0
    524. Rehana R.
    This was probably one of the best, most luxurious feeling hotels my husband and I have stayed out in a while. I would come back in a heartbeat. We got a suite and the entire room was HUGE and beautifully decorated. Opulent for sure!

    10/12/14 | Link | Rating: 5.0
    525. F B.
    Tea for Two is excellent. Robert is consistently the absolute best server on the west coast - 10 stars!

    19/07/14 | Link | Rating: 5.0
    526. Mari R.
    You come here for the history and ambience.  We couldn't get our usual upgrade this particular Saturday night because the place was booked up.  I LOVE LOVE LOVE coming here. It's a beautiful and historic hotel. The service is A+++

    16/06/14 | Link | Rating: 4.0
    527. Kathy S.
    Was an absolute disappointment.  Other than a beautiful building and ambiance, the room was ridden with dirt and the hotel was undergoing construction which they did not notify us of.  We left early from our Holiday vacation and drove back to Southern California.  We stayed in a Best Western Plus on the way back and got more perks from that than the Palace.  We have stayed at the Palace many times before, but they really messed up our scheduling of dinner reservations on top of it. We were refunded one day (the day we left) and only $100.  We could not find reservations anywhere else since it was Christmas so we were stuck there with jackhammer noise waking us up at 8 a,m. every day, which rendered the room useless.   I recorded the sound and took pictures to show some friends who were planning on staying.  They made other arrangements.  Very sad, because it used to be top rated.

    31/12/14 | Link | Rating: 2.0
    528. Petricia W.
    Older hotel with lux decor and super comfortable bed (comparable to the W Hotels' mattress). Room size is decent, very high ceiling, but counter space in the bathroom is lacking. Room rate was OK. Check-in process was breezy. Location is very convenient to Financial District. Parking is relatively easy, though not cheap ($59 valet or $48 garage without in/out privilege).

    I just had 2 issues:
    1. Internet connection - I signed up for the internet service (24 hrs option) when I checked in at 11ish PM. I also requested for an extended late checkout (2PM). I expect the internet to be working up to the point I check out since I signed up for the 24 hours service. Nope. Internet got cutoff by noon, and if I were to renew it I'd have to pay again. NOTE: if you're a gold or above with Starwood, your internet is free and you can extend late checkout up to 4PM.

    2. The AC in the room stopped working in the morning. I changed the temperature setting at the temperature control unit in the room, didn't do a thing. So even if you have a late checkout, it wouldn't do you any good unless you like it hot.

    05/09/13 | Link | Rating: 3.0
    529. Beverly A.
    The Palace is considered a 'luxury collection' under the Starwood hotel family... and WOW!  they don't call it The Palace for nothing - this place is GORGEOUS and their service is hands down the BEST compared any hotel I've stayed at in the city.

    Here are some quick tidbits to help:

    - No coffeemakers in the room (but they offer complimentary tea/coffee in the lobby - so just go in your PJs like everyone else does).
    - There's a fridge, but no microwave.
    - They have a sauna (too bad I never got to check it out).
    - Supposedly have an awesome Sunday brunch (didn't get to make this either) - their garden setting is my favorite part of the hotel!
    - High tea offered in the afternoon.

    Unfortunately the walls are thin and on my first night I had little to no sleep. Both my neighbors were loud during the wee hours of the morning (1am-5am) and I wasn't sure I could deal with it for the remainder of my stay..

    I went to the front desk and asked if they could change my room.  I didn't care where it was or what kind of room it was - as long as it was a DIFFERENT room.  Everyone was really accommodating and apologetic.  Without hesitation they quickly moved me to another room. They not only moved me to a quieter room, but they UPGRADED my room as well!  I went from a Superior Room (which is their basic 300 sq ft room) to a Grand Deluxe room (2 upgrades 'up' - 360 sq ft)!  I was definitely in a quieter part of the hotel, and slept like a baby for the rest of my stay.

    Unfortunately I lost some items I purchased and realized I left them in the room I was originally in. I called the front desk and after discussing this with the manager he offered a few solutions some of which were WAY too generous! But one offer he made that I couldn't resist was tea. Because they couldn't locate my tea, he sent tea and cookies up to my room within 10 minutes.. complimentary.  I was :) but :( at the same time.

    The location is great!  The Palace is within walking of everything (financial district, shopping, eating, Chinatown, etc).  This is the best hotel I've stayed at in a long time, if rates were more affordable I'd stay here every time I visited the city!

    27/03/12 | Link | Rating: 5.0
    530. Carla M.
    Beautiful hotel with an elegant look and feel. I felt like royalty. When we walked in a friendly door man veered us with gentle and kind words. I want to come back and eat breakfast in the Garden room.

    28/12/13 | Link | Rating: 5.0
    531. Esther Y.
    I went here for Viennese Ball (Stanford's annual ballroom dance event). It's a beautiful and very elegant venue for special events as such. The lobby itself is majestic and grand and quite honestly it really does feel like this could be part of an old historic palace.

    Convenient location in SF as well with garage parking options nearby.

    30/03/13 | Link | Rating: 4.0
    532. Pablo P.
    I love love love this place. This hotel is incredible. Just beautiful beyond imagination. I am almost certain that to be employed here you have to be excessively nice and just super helpful because that's the only type of people you will be finding here.

    Come here for brunch at their restaurant! Go get a drink at their bar! Stay the night at their super swanky hotel room.

    Cool fact - the movie "The Game" had a scene here. The more you know.

    03/01/14 | Link | Rating: 5.0
    533. Tiffany V.
    Ain't no party like a party at the Palace

    This place really is a palace! Attended the most extensive (and expensive) holiday party of my life here. I got invited to First Republic Bank's annual holiday party for their customers and they must've rented out the entire floor space. It spanned five or six different rooms all differently themed. I think part of it is usually where their restaurant is located. Its absolutely beautiful!

    18/12/12 | Link | Rating: 5.0
    534. Mike C.
    As one of the Grande Dame hotels in San Francisco, this hotel shines especially bright during the holiday season.  Coming here for a corporate holiday party, I was BLOWN away by the venue, the event itself, and the staff who hosted this party.  When you first enter the main doors, you'll see the strategically placed gingerbread house, testament of the Christmas season.  During the day, the high ceilings and brightly lit hallways are not as readily noticed.  The party was held in the famed Garden Court Restaurant which adjoins the hotel's main ballroom.  In removing the partitions, the hotel organized a huge party hosted by a local bank for its loyal customers.  Here's what made it spectacular:

    1.  Teddy Bears and a fireplace with hanging stockings - check.
    2.  Large decorated Christmas tree, marking the large bar area - check.
    3.  Numerous food stations serving a variety of food from their famed Sunday brunch - check.
    4.  Santa Claus, seated and handing out Santa hats - check.
    5.  Boisterous party-goers, some dressed to the "nines" - check.
    6.  Coffee, tea, and ice cream bon-bon station as you exit to the complimentary valet parking on Jessie St. - check.
    7.  Live music playing holiday music in the two flanking rooms - check.

    If you're in the City looking for some inspiration to get into the holiday spirit, visit any of the older hotels in SF and enjoy their decorations.  This one certainly did the trick for me!  Happy Holidays!

    17/12/11 | Link | Rating: 5.0
    535. Andres R.
    Love this hotel which is currently undergoing renovations. Thankfully I saw no sign of work in progress. The only snag was the phone lines which were not working. My parents were kindly upgraded to a suite because it was their 42 anniversary and they are SPG members with status. I hope and pray the renovations don't take away the classic look and feel of this place. Starwood ruined the Westin St.  Francis in my opinion so I hope the plans are different for the Palace. They already tried selling the mural in the Pied Piper bar in the lobby which is an ominous sign of the people overseeing things. I would definitely stay here again - already missing the amazing bed!

    05/01/15 | Link | Rating: 4.0
    536. Lisa S.
    Stayed here for New Years while attending the New Years Eve Party with some friends. The interior design of the hotel was pretty nice. You may get a little confused when being here though because there are around 3 - 4 doors that you can leave and enter from that are located at different parts of the hotel. The elevators are also a bit hidden. The hotel itself  is located in quite a convenient are where it is close to everything. It is not at the center of Downtown San Francisco, but it is within walking distance. Also it has a lot of convenient stores around it along with a lot of restaurants. It is also only a block away from the muni station and underground subway stations.

    The staffs who work here are all very kind and friendly. Not only are the staff members friendly but all the guests who are staying at the hotel is very friendly too.

    The hotel in my opinion is pretty good if you're not looking for explicit luxury.

    13/01/14 | Link | Rating: 4.0
    537. Laura M.
    We stayed overnight for Valentines Day. The location is great: BART  stop next to the hotel. The room was a Deluxe: nice size with a comfortable king bed.  The bathroom was a good size and clean.  
    The major problem was the fire alarm went off at 1am and again during breakfast at about 9am. It was unclear if this was a problem guest or a problem with their alarm. System. Hotel security graciously apologized but no compensation was offered.
    Two points about breakfast:  the orange juice was not fresh.  This is not acceptable for a hotel of this caliber.  The coffee was not very good.
    This is San Francisco: fresh orange juice and good coffee are a must.
    As beautiful as the Garden Court is, don't know that I would eat there again.

    15/02/14 | Link | Rating: 3.0
    538. Jess G.
    Spotty internet! If it's not free can it at least work?!

    Though the wifi is choppy and the standard rooms could use updating I was enchanted with the history and style of this historical landmark.

    A grand lobby and architectural features, the classic bar Pied Piper Bar, great location and free bottled water in the room (classy touch), made this hotel one I would return to.

    01/12/13 | Link | Rating: 4.0
    539. Heather F.
    Stayed for 4 nights at the Palace Hotel this past weekend.

    Like many of the historic hotels The Palace was built in 1909 (or shall I say re-built) after the devastating fire that hit San Francisco soon after the historical earthquake.  The design is known as Beaux-Art which basically means fancy (think old world Paris).  You can really see this when you step into the entry and gaze up at the magnificent glass dome and chandelier restaurant and tea room that occupies the entry.  Breathtaking!!

    The Palace Hotel is currently operated by Starwood (home of the W Hotel along with the Westin) so if you are familiar with those places you will be familiar with this.  It is considered a 4 star by most standards.

    The rooms at the Palace Hotel are small and a bit worn feeling but very comfortable (small rooms not uncommon in older hotels in expensive cities).  The beds are really great.  The shower has a powerful spray and heats up really quickly to very hot temps.  My friend and I opted out of the maid service for Starwood points so I can't directly comment on the cleaning of the rooms.  

    The rooms offer room service...for a price of course.  This can at times be helpful though since this is in the financial district and everything shuts down early.  Union Square is a close walk so that's nice.  The cable car runs straight down Market street so you can easily get places fast (cable cars run until 1AM).  The best part of the location is that it is right outside the BART Montgomery Station so if you are hauling heavy suitcases you won't have far to go.

    05/03/13 | Link | Rating: 4.0
    540. Amanda R.
    On May 3rd 2014 at 12:45 pm,  I was at the Sheraton for high tea and we valet our car at the hotel. We were all of 1.5 hours. When our car was returned via the valet, my luggage, which was in the trunk, was opened and my bag of medications was stolen. Clearly the hotel does not screen there employees well enough to know the type of people they are hiring to do secure jobs. NEVER STAY OR USE THIS HOTEL OR ITS VALET SERVICE!

    06/05/14 | Link | Rating: 1.0
    541. Kate S.
    I recently stayed at The Palace in San Fran. And the way they handled a bad experience made it a horrible one....

    I was staying for a few nights on business. When I woke up on Thursday I had a few bug bites on my legs, so I left a request to have my linens changed. Then Friday morning I woke up COVERED from head to toe. I took several pictures so I could let them know. I very quietly, and respectfully told them when I checked-out Friday morning that they had a bed bug issue in my room and I shared the images with them.

    One would THINK that they would take one look at the situation and do whatever they could to accommodate me. Adjust the bill. Offer to have my things laundered. A complimentary night for use in the future. But NOTHING. Instead the front desk associate asked me to wait while he called the head of safety and security. Oliver appeared, made no inquires or apologies, barely spoke a word, and asked me to write down my contact info and they would "be in touch." I checked my bag with the bellman and headed to the office and told Oliver I would check back with him later that afternoon when I came to collect my luggage.

    I returned and asked to speak with Oliver. I got Teresa, the Director at the Front Desk. She asked to see the photos I had taken. Then proceeded to tell me that "In her opinion it looked like a reaction of some kind and I should go get Benadryl" I asked to speak to the manager, but was told he was not it. Then she asked that I email the pictures to her and that they were going to get the room inspected. But until they had it inspected and confirmed bugs, no adjustments would be made to my bill.

    I received a voice mail from her later that night saying that they didn't find anything in my room. Followed immediately with an email containing a final and unadjusted folio and then another, ironically, asking for a review of my experience at The Palace.

    Since, I have read several reviews online about other guests having similar experiences at The Palace. Arriving healthy, getting bug bites, being told they found nothing, and sending them on there way. It's just terrible customer service. And unfathomable to me, especially in this age of social media and the need to rely on customer reviews.

    I will be sure to email the GM, Christophe Thomas, about this, as he never did bother reaching out to me. At this point I just want to make sure he knows about the way the incident was handled.

    I'm home now. My luggage is in the garage and will remain there for a few days before I bag everything and have it laundered as instructed by what I read about best procedures in these situations. Seem to have gotten rid of them, thank god!!

    06/05/14 | Link | Rating: 1.0
    542. Tiff W.
    Think of it this way, Palace Hotel is like an attractive guy with a crappy personality. The building is beautiful, location is great, Gharadelli chocolate connected on one side, Mission on the other end. (Few blocks from Metreon and Union Square. ) right in front of Bart if you don't feel like walking. The rooms were beautiful and spacious with a nice bar. My issue is with the unhappy staff and grumpy faces I had to see all the time. For a little more, you can stay at the Ritz and the staff there are genuinely happy to see you. At Palace Hotel, it's hit or miss. There was a few nice staff but that's the exception. Most staff seemed like they hated their job. You have to pay extra for everything. Business services, internet/wifi etc.

    11/11/13 | Link | Rating: 3.0
    543. Zack A.
    We were able to swing a last minute room Saturday at the Palace Hotel.  The decor and ambiance inside were breathtaking, more than I expected from this hotel or any hotel in the city.  The staff were all very friendly and welcoming.  The rooms were decent sized, beds and bedding were high quality and comfortable.  Location is great too if you're frequenting the Moscone center, Union Square, Market st, Shopping district and the Embarcadero.  I would definitely stay here again.

    01/10/14 | Link | Rating: 4.0
    544. Olga N.
    Stayed here few weeks ago and was very impressed. The room was small but I hear this is pretty normal in San Francisco. Pool area is just gorgeous. Customer service is great. We had a hard time pulling in front due to traffic and the valley attendant stopped all the traffic for us! To top it all off we had originally booked non refundable room but the hotel front desc manager was extremely considerate and changed our reservation no problem. Definitely recommend staying here. Everything is witching the walking distance. Also check they website. We got discounted room and free parking.

    15/01/14 | Link | Rating: 5.0
    545. Sijin K.
    Very bad service, rooms are very small but pricy, no complimentary breakfast, room service is bad.

    Tooo expensive

    But the lobby area looks amazing

    20/05/14 | Link | Rating: 1.0
    546. Lucia C.
    I did not stay there but recently  I hosted a birthday brunch for 50  in The French Parlor there, which overlooks the incredibly beautiful Garden Court.  I was so impressed with the excellent service and communication I experienced while planning and executing the event.  Monica, Catering Manager, and her team did everything they could to help me plan the party which resulted in a wonderful brunch, meeting and surpassing my expectations.   I worked closely with Natalia who gave me a tour of the venue and helped greatly with planning and ideas.  Ally, a team member, was present during the event to make sure everything went smoothly.  Carmen, the bartender, and the wait staff were attentive, cheerful and helpful.  The food was fabulous and I can't tell you how many positive comments I received from my guests, during and after the party, about the excellence in every way associated with my party; food, service, beauty of the venue.  One aspect of the experience working with Monica and her crew that really impressed me was the fact that, whenever I asked a question by email, phone or text, I received a reply within a very short amount of time.  These days, unfortunately, this is not always the case working with a business but The Palace team wins a #1 rating for excellence in communication, responses and helping me to create a beautiful, delicious and unforgettable birthday brunch.  Thank you Monica and her staff.

    27/02/15 | Link | Rating: 5.0
    547. Tim W.
    Executive summary:  If you want to go out of your way to be treated with complete contempt and disrespect by the general manager, by all means visit the historic Palace Hotel in the financial district.  If you're looking to be treated with common courtesy, there are LOTS of other establishments in SF that would like to treat you with dignity.

    Everyone has a bad day, and I'm generally willing to give a "pass" to folks as everyone deserves to make a living. And the bar and restaurant managers were summarily pleasant to work with and dedicated to customer and vendor relations.

    But I've rarely witnessed the level of patronizing, condescending snootiness as last night's display by the hotel general manager.  Not even in over-the-top movie parodies.  

    Trust that as a business professor at a local university, this has now become a lecture example of why so many class-adherent old-school service paradigms have not aged well in today's contemporary milieu.

    11/11/13 | Link | Rating: 1.0
    548. Leon W.
    Great great111111111111111111111111111!!!!!!!!!!!!!!!!!!­!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!­!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!­!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!­!!!!!!

    03/10/14 | Link | Rating: 5.0
    549. Matt T.
    Clean and comfortable rooms with wonderful service. The location is very central. I don't believe that the prices are too high for SF hotels, near the upper end, but not extortion. The food in the lobby restaurant was pleasant and service was professional. They always do a solid job for business conferences. I've stayed here several times, and will likely be back again. Happily.

    13/02/14 | Link | Rating: 4.0
    550. Lisa H.
    My daughters & I usually stop in the Palace Hotel during the holidays for either lunch in the beautiful garden room or just hot chocolate in the Pied Piper. We went in this year for just hot chocolate and even though it wasn't that busy, I had to go out of my way to ask for hot chocolate. The first person said we couldn't get it, but the bartender said he could help. I also asked for water. I received one glass of water and I went back to the bar for another glass of water. Then the hot chocolate was brought to us with only one cup to go with the pot of hot chocolate even though there were two of us. Nothing else. I tried it and it was lukewarm and not very good. No one stopped by to see how it was. I gave up trying to get another cup as I decided I didn't want to drink it as it wasn't good. My daughter mentioned that last year we got whipped cream to put on the hot chocolate and it was definitely more of a presentation and special experience. I did ask about whipped cream and he said we had to ask for it when we ordered, no apology or offer to get some at that point. At no point did I feel that we were at a fine hotel. The service was mediocre at best. My daughter and I decided that next year we will go in to see the beauty of the hotel, but with so many other wonderful options for lunch or hot chocolate, we will opt for some other place. It was very disappointing.

    26/12/14 | Link | Rating: 2.0
    551. Bay M.
    I hate leaving bad reviews but wow, was the service and food at the hotels restaurants and bars some of the worst service I've ever received anywhere.

    Multiple people tell you they will help you, but then promptly disappear. You have to ask for basic things like water multiple times to get it. And the breakfast buffet is $32 and is one of the worst I've ever had. Don't eat the eggs or sausage.

    The hotel is otherwise gorgeous and the rooms are fine.

    10/12/13 | Link | Rating: 3.0
    552. Chris C.
    Gorgeous hotel with a wonderful location.  Located on the south side of Market just above the Montgomery BART station, the Palace's location is convenient to the businesses in the Financial District and a short walk to the Embarcarero.  The public space makes you feel like you've gone back to a grand hotel in the early 20th century, and is on par with the Plaza in New York or the Willard in DC.  If, however, you are looking for a sleek, modern hotel, this is not for you.

    My room was a lot larger than I expected (my expectations were pretty low) with a nice flat screen TV, plenty of space in the bathroom, and the comfortable bed you'd expect from a Starwood Hotel.  As with other historic hotels, there aren't a lot of outlets in the room.  The only real problem I found was that the carpet was a bit worn.  Not enough to feel gross, but certainly enough to diminish the elegance of the hotel.

    10/08/12 | Link | Rating: 4.0
    553. Robbie B.
    Platinum guests beware. Not much of an upgrade here. "Junior suite" has two double beds and grandma's sofa.

    26/05/13 | Link | Rating: 3.0
    554. Kiki H.
    Love the pied piper bar and mural! Nice place for a drink. Definitely for an older more sophisticated crowd.

    23/02/14 | Link | Rating: 4.0
    555. J D.
    This hotel is awesome!  It's too bad I was only able to stay here for 1 night.  It was a quick business trip and the client hosting me put me up here.  I was lucky to be able to experience this place.

    The rooms are well appointed and for an old downtown hotel, the rooms are larger than expected.  The beds are soft and pillowy, I slept well.  
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    The room has a safe, refrigerator, and scale.
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    There's a small desk and a small chair and ottoman in the room.
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    My stay here was fabulous, can't wait until the next time.

    Return Factor - 90%

    26/05/13 | Link | Rating: 4.0
    556. Huimeizhi Z.
    two observations: 1. you have to pay for wifi. They do have a internet wire to be connected to ur computee which was free for the night but second morning I woke up i have to pay for accessing it too. really?? 2. You can totally hear what ur neighbors are up to. Well, you decide.

    17/10/14 | Link | Rating: 3.0
    557. Michael W.
    I have never actually stayed here, but I've come here for multiple events, 2 Princeton, and 1 Stanford dance event. The event space is both spacious and gorgeous. Only complaint is that the bathrooms are sooo far away.

    30/01/14 | Link | Rating: 4.0
    558. Gary O.
    living in the east bay I could never find a legit reason to stay here. so I finally manufactured one...and glad I did. the accommodations r very refined; decor is esthetically pleasing, bathrooms were very nice n the bed comfy...n I only picked an inexpensive room. can only imagine what the rooms are look for the 1%ers.

    good service?

    good roomservice?

    comfortable surroundings?

    centrally located in the financial district, close to everything! look. u r gonna like it. so find a deal n just do it. make up a reason...just try it.

    24/11/14 | Link | Rating: 5.0
    559. Dennis H.
    tho $59/night for parking is a little steep, i thoroughly enjoyed the old Palace Hotel. It had been a few years since last staying but not much has changed.....quality and customer service was quite nice....will stay again when the occasion arises...

    24/11/14 | Link | Rating: 4.0
    560. Emily D.
    Yes, it's pretty.

    But you mean to tell me you don't have coffee in the rooms, but you serve coffee in the lounge every morning until 10 am, but that at 11am on a sunday you can't get me and my boyfriend a cup of coffee?

    .... Honestly what kind of luxury hotel shafts people on coffee?

    23/06/13 | Link | Rating: 2.0
    561. W C.
    I would like to follow-up on a previous experience at the Garden Court last December (please see original feedback).

    My mother and father came to visit this past weekend and I made a reservation through Jamie for Sunday brunch. The meal was wonderful (fresh food, great variety, attentive service) and our server - Elena - was most helpful and patient (Dad wanted to take pictures and she gladly assisted more than once). At the end of the meal, Jamie took the time and effort to present my mom with a beautiful, fresh birthday / mother's day cake. She also took care of the entire bill (I was expecting just my mother's portion to be complimentary). When we tried the cake, it became apparently how much thought and effort Jamie / the kitchen team took to ensure the ingredients would be compatible with my mother's pallet.

    I wanted to express my gratitude for making my mom's birthday/mom day celebration such a memorable one and more than making up for the disappointing experience we had last year.

    This is the reason why I have been and will continue to be a supporter of the Palace Hotel / Starwood group. Thank you again.

    28/04/14 | Link | Rating: 5.0
    562. TJ U.
    Gorgeous lobby and the rooms have so much character. I really have enjoyed my stays here. Very convenient location near great shopping, restaurants and bars.

    10/11/14 | Link | Rating: 4.0
    563. Chloe E.
    I would have given this hotel five stars, but there were just two things that really upset me. The building and interior are beautiful, they have a very nice pool and athletic center, the rooms are spotless and tasteful, the staff is attentive and friendly. But this is to be expected when you're paying $300-something a night for one room. What really upset me was the fact that despite I was paying a lot for my room, there was no free wifi. So on top of the room price, if you don't want to rely on cell service or data plans, you have to pay actually kind of a lot for each day of wifi. The second thing is that there was only one easily accessible electrical outlet, the others were attached to a wall underneath a desk, and hard to get to. Other than that it was a beautiful hotel, and they had a pianist and vocalist perform in the evening in a very lovely dining room.

    24/08/14 | Link | Rating: 4.0
    564. Julia A.
    I was here for high tea for a baby shower.  The food was mediocre, as was the service.  The hostess was rude and not accommodating to our party.  We were supposed to throw a surprise party, but she refused to let us go set up our table 5 minutes early, instead she seated us late and almost ruined the surprise - with a bad attitude to boot.  Our waitress barely spoke English and seldom came by our table.  The tea was good, and the setting is pretty.  The bar was nice.  But overall, I was not impressed.

    20/08/14 | Link | Rating: 3.0
    565. Robin C.
    This hotel is simply stunning!  The decor is ornate and grand, especially in The Courtyard dining room.  I love history and enjoyed looking at the artifacts from The Palace's past.
    Our room was small but cozy.  The bed linens were luxe and comfortable.
    The doorman was helpful with giving directions for riding the train to Haight-Ashbury.  However, when I went to the concierge regarding needing a shuttle for the airport, she laughed at me, presumably due to my last minute request.  How was I to know that the same shuttle that I caught spontaneously after landing needed 24 hours notice for a return trip?  The concierge began to call, but I walked off, insulted by her silly behavior and caught a cab instead.  No worries; I still wish to return to this lovely, old hotel.

    07/10/13 | Link | Rating: 4.0
    566. Carlos M.
    I had a great time!
    Lobby- It is one of a kind! This is a luxury hotel!
    Staff- Never had a issue with the staff everything was great.
    Rooms- Great spacious and clean my room every day.

    The only thing was the A/c got stuck in our room so it was a little hot but one quick phone call fix it and I won't downgraded them just for that.

    16/03/14 | Link | Rating: 5.0
    567. Jessica Ping H.
    Our favorite place to stay besides the at regis. So much character. Will be back for sure. So conveniently located

    23/11/14 | Link | Rating: 5.0
    568. DE M.
    First time staying here (for business) and was expecting more given our initial impression. First, I see why tour groups stop here - it really is a beautiful place. Also, as we were waiting to check in someone promptly offered us water and a Ghirardelli chocolate. Also appreciated was the ability to check in early. And, that's where it ends. Maybe there's better in-room amenities in other (luxury?) rooms, but things I consider nice touches, like a coffee maker and free wi-fi - are not included.

    04/12/14 | Link | Rating: 3.0
    569. Kim A.
    I stayed overnight and it was a pleasant experience staying at this hotel. Lots of history!

    Staffing were very friendly and informative.

    The room I stayed in was minimal. I had actually expected something sort of grand like how the downstairs floor was grand, but it was humble looking haha.

    The inside pool was amazing! My only turn off was its extreme smell of chlorine. Fortunately, I only dipped without getting completely wet. Although when my boyfriend was splashing around he ended up with dry sore eyes from all the chlorine :/

    The hotel itself was easy to find in the financial district, but parking is sort of difficult. I kept my car in valet and it took them foreveeeeerrrrrrr to retrieve my car!!  I waited close to an hour! Note: say your in a major rush and need your car ASAP! Haha

    21/09/13 | Link | Rating: 4.0
    570. Petunia The P.
    Went for afternoon tea in December. The Garden Court space is beautiful, as were the table settings. The scones and tea were quite good, but the pastries and sandwiches only so-so. Pleasant, but not worth $45 per child and $55 per adult.

    WARNING: We were (accidentally?) overcharged by almost $200 for this tea! The waiter rushed me to sign and I didn't notice until I saw my credit card statement a few days later. I immediately called them to report the mistake, which they acknowledged. However it has taken me multiple phone calls and emails and I still have not been reimbursed for the money that overcharged me. It is now almost a month later. CHECK YOUR BILL CAREFULLY!

    21/01/14 | Link | Rating: 2.0
    571. Karen M.
    Likes: Beautiful interior esp during Christmas when they have the giant Christmas tree and lights, good friendly service, afternoon tea includes a variety of teas like jasmine, chai, palace, earl grey, etc..., scones, mini sandwiches, assorted desserts

    Dislikes: Pricey

    03/01/13 | Link | Rating: 4.0
    572. Myong C.
    This hotel has a beautiful lobby and dining room but the rest of it is old and creepy as hell.

    First thing I noticed when I got off the elevator on my floor was that the hallway was very redrum-ish. I was just dreading coming across a little boy on a big wheel. Once I entered my room, the TV remote was nowhere to be found. I searched a good 5 minutes before giving up. But I decided not to call the front desk because 1) I wouldn't be in the room much anyway and 2) a friend who was also staying there said the maintenance guy who came to her room to fix her broken refrigerator waited around for a tip. Tip? For fixing something that was wrong with the room? I don't think so.

    That wasn't the end of it. The drain in the shower didn't work well so I was standing in  ankle high filthy water and the drain in the bathroom sink didn't drain well either. And the water pressure out of the sink was way too high.

    Then there are the prices. I was charged $300 a night for a standard room and was told that was actually a cheap price. Yes, I understand it's in downtown SF so high prices are the norm but hey, how about you give me some free Wifi with that? Nope.

    Bottles of domestic beer were $7 in the hotel bar and a standard breakfast of 2 eggs, potatoes and protein was a whopping $32. Yikes!

    Thanks, but no thanks, Palace.

    24/07/13 | Link | Rating: 2.0
    573. ilene g.
    This is an excellent hotel . We got into our room immediately. It was spotlessly clean with great sheets, pillows and blankets. Felt like I was sleeping on a cloud. Great shower and amenities . This is a lovely place to stay

    05/10/14 | Link | Rating: 5.0
    574. Amanda M.
    Beautiful interior. The staff have all been very friendly and helpful.

    Coffee makers in the room would make it a 5 star experience.

    05/07/14 | Link | Rating: 4.0
    575. Julia G.
    I love the lobby and common areas with high ceiling and beautiful wall detail. Breakfast area with the grand piano is so impressive. The room has plain decor, comfortable bed, soft bathrobe, no microwave, and no tea or coffee. Breakfast was ok and over priced.

    06/12/14 | Link | Rating: 4.0
    576. Rob L.
    Exceptional location, small room, wonderful overall

    Stayed at the Palace on a recent business trip.  The lobby leads in to the main hall, which is breathtaking.  Front Desk and Concierge services were top notch.  Conference rooms were all nice, as well.  The food at the restaurants was good though not exceptional.

    Proximity in the Financial District, near shopping, landmarks, and China Town are big pluses for me.  San Francisco is an epic walking city to enjoy!

    Knocks would be: (1) The rooms in historic hotels like The Palace are relatively small but well appointed; (2) no cleaning crew came to my room in the three days I was there; and (3) there is only free wi-fi in the lobby.

    07/11/13 | Link | Rating: 4.0
    577. Kevin C.
    There isn't much to say from what's already been said here. Luxurious, spacious, elegant at its finest in downtown San Francisco. It is walking distance to Union Square, the Ferry Building, or AT&T Park. The staff is accommodating and gives you first class treatment. If you're in San Francisco for a few days, this is one of the best places to stay!

    04/10/13 | Link | Rating: 4.0
    578. Amber H.
    Came here for a dinner in the banquet hall  and later drinks in the bar but the hotel is absolutely gorgeous!!! Would love to see the rooms!

    11/05/14 | Link | Rating: 3.0
    579. Reyn J.
    Second stay here. We were greeted by Scott, front-desk concierge, who hails from Boston, and sure sounds like the real thing! Excellent service, thank you Scott...you rock! (We arrived way early...not surprisingly our room was not originally ready. But really soon (before noon), before we could get too far away, Scott found us...literally...to say that it was.) We had a two room suite, with sitting room and bedroom separate. Everything was splendid...plenty of comfy furniture, great views of the San Francisco neighborhood.

    Cable TV offers a cornucopia of content. The list is complete, WiFi is strong. Super clean, super updated. Really nice space. The  hallways are like walking through a palace...nicely ornate.

    19/02/13 | Link | Rating: 4.0
    580. Bella C.
    This review is from the perspective of a wedding guest.  We were super excited to hear my friend's wedding was being held here. What a huge disappointment.

    Parking: Your wedding guests will have to pay $47 for parking. Wowza!
    Facilities: All restrooms are locked with a code. Wedding guests had to either go to the concierge for the code or wait outside the restroom until someone came out to sneak in. Hotel staff finally unlocked the restrooms after a couple hours.
    Service: Very rude wait staff. When asked about dinner at the reception, the waiter pointed to my name card and said, "That's your name? Then you eat steak," and huffed away to continue serving others with nothing further.
    Locked out: Guests who stepped outside the hot, stuffy ballroom to get fresh air outside were constantly locked out, left to stand on the sidewalk until someone opened the door again. What hotel locks its main doors? Don't you want people to come in?

    Pro: Good quality food
    Pro: Beautiful glass dome ceiling for indoor wedding ceremonies
    Pro: Cleanliness of hotel interior
    Pro: If your event is after 6pm, your guests might get lucky with street parking. Lucky really sums it up - This is SF after all!

    Summary: It was a cool place to see, but I wouldn't hold my own wedding here.

    20/04/14 | Link | Rating: 2.0
    581. jason e.
    The hotel itself is classic, old San Francisco. The beds are comfortable, the bathrooms are nice.

    The reason for two stars is the all-around attitude of the staff, particularly the front desk crew. It wasn't one person specifically, rather the general approach of treating guests as an annoyance to be dispensed with, rather than paying customers at a luxury hotel..

    One bright spot on staff: the room service staff. They were friendly and attentive. Nothing like the front desk staff.

    10/11/14 | Link | Rating: 2.0
    582. Ryna D.
    We got a free night stay here because of rewards points and it came in handy when we wanted to do a one night stop before flying to Maui. The grand hall is very beautiful and the hotel has that classic charm to it and it all feels very fancy. The staff are all nice and friendly and our room was clean and comfortable. The bed is so comfortable you'd want to sleep in all day. I also liked their toiletries.

    01/12/13 | Link | Rating: 5.0
    583. Jack T.
    Updated my review because I finally got a chance to stay at the hotel when An Event Apart Conference rolled around again.

    + Can cost upwards of $300 a night with taxes and everything mixed in
    + It's convenient location wise to downtown SF

    - Not really luxury
    - Small rooms
    - Rusty panels in bathroom
    - Doesn't have as nice ambience and misc creature comforts that smaller hotels have that are truly more luxury

    Biggest complaint:
    Wifi doesn't come with the stay.

    Bottom line:
    Would not stay again. I made a mistake. Would pay the same amount for another hotel with a better reputation like Hotel Griffon or one of the Kimpton Hotels. So normally it gets 3 stars but I give it 2 because I don't want to give the impression I would stay here again.

    It's ok at best and trustworthy but the managers need to make a reservation at nearby hotels to understand what luxury is even if it's on the low-end of that scale.

    19/12/13 | Link | Rating: 2.0
    584. Jeff F.
    1. Hotel is under construction. This was never disclosed at booking. Not a big deal if you are soothed by the sounds of jack hammers.
    2. Room service is great. Good attitude and good service
    3. Bathroom and room cleanliness was a unique display. Trash under the table, used towel hanging on the shower curtain rod, bathroom mirror was water spotted(for 2 days, eluding to not being cleaned the next day either)
    4. Bed was comfortable
    5. Front desk staff- pretty unhelpful. The person who booked my reservation was apparently incapable of recording the appropriate company that I am with, so, they just put me on another corporate account. Upon checkout, the rates were wrong. No big deal, called the manager to advise if the mistake, and surprisingly was told " I'm sorry, you should have checked that at check in" but wait! Nobody discussed the rate at check in! "Sir, it's written on the back of your key card envelope". She then advised that the particular rate was not available due to the hotel being full. How that has any bearing on anything I don't know. I am after all checkin out at this point.

    Needless to say, the appropriate thing to do would be to have corrected the rate, chalked it up to an error, and continued to do business with my organization and me.

    This hotel has hit the trifecta of poor service and follow through for this experience. Surprising to see considering they are attempting to compete with the Ritz-Carlton and Four Seasons level of establishment.

    25/02/15 | Link | Rating: 2.0
    585. Veronica V.
    I came to the garden court for high tea. Thought this would be a great way to spend a Saturday afternoon with my lady friends.

    We arrived and were seated right away. Our server came over greeted us and went on his way. We ordered our tea and we were enjoying the atmosphere. Our sandwiches arrived we dug right in. Enjoyed our tea, and our sweets soon then arrived.

    I was very disappointed by the server, it was over all horrible. We were pretty much ignored and only gotten service when I had to get up and ask for the manager. We wanted more sandwiches and sweets.
    The pastries were very good but that's about it.
    It's way too expensive for the horrible service, I will never go back for high tea again. I don't recommend going. Wasn't a good experience.

    31/03/14 | Link | Rating: 1.0
    586. Lori S.
    Fun hotel and nice bar

    29/12/14 | Link | Rating: 5.0
    587. Dave F.
    We were lucky enough to secure reservations for two nights in this historic hotel which is located in the Financial District of downtown San Francisco on a recent visit to the City by the Bay. As my friend Michael C. stated in his review, his first impression of the hotel was the stunning lobby. I agree wholeheartedly with him as it seems to take you back to a time when things were simpler, but much more grander in standards of an era long ago... This hotel is shrouded in history as is evidenced by the artifacts on display throughout the lobby and walkways. I was particularly intrigued by a display of a liquor inventory that was purchased by a woman many years ago for her business. Besides the entrance, which by the way is graced with a beautiful arrangement of roses daily, the room looks into the Garden Court restaurant, which is very nice. On the evening we arrived, there was a wedding reception going on and I thought to myself, what a nice venue for one to have their special day.

    We had a nice room on the fourth floor and perhaps if we had a better view out of our window instead of looking down at the dining area canopy, it would have been that much nicer! But besides that, the room was neat, clean and definitely sufficient for our visit. Like Michael mentioned though, the counter in the bathroom has a very small counter space. But the bathroom itself was clean and the shower was nice. If you're looking for a good night's sleep, look no further. The bed is very comfortable and the plush pillows and blankets made for a very restful sleep after a day of walking around the city.

    There are two restaurants, the Garden Court, which is open for breakfast and lunch and Sunday Brunch. We had the breakfast buffet one morning, opting out of the brunch which was quite pricy. The buffet itself has two options which feature one side for a Continental style breakfast and the other half which you can get for the full price and get everything. The other restaurant is Westfield's Pied Piper which is a restaurant/lounge type of restaurant with a pub atmosphere. We had a light dinner here since we were planning on an early shuttle to SFO the next morning.

    One service I highly recommend is their concierge... They are extremely helpful and really take the time to make sure you are absolutely comfortable with any request you may have. Ours was a request for a dinner one night and booking an Airport Shuttle for the ride to the airport. I know I'd like to stay here again next trip to SF, it was a great visit!

    24/09/13 | Link | Rating: 4.0
    588. Michael C.
    I believe my first impression of this hotel was that the lobby are was quite stunning.  Although there's no "wow" factor involved, the high arched ceilings, chandeliers, and fresh roses on the center table was still a spectacle to behold.  And though it seemed the amenities for this hotel was plentiful, I never had the chance to explore any of them as I was a guest for only 1 night.

    I stayed at this hotel purely out of accidental reasons:  The W San Francisco was overbooked on the night my friend (who was attending a conference) and I arrived, and this was the hotel where they referred us to for the night.  

    Upon arriving, the bellman was helpful to open the door for us and ask if we needed assistance.  Also, check-in seemed smooth and swift as my friend was at the check-in desk for mere minutes before we went up to our room.

    ROOM:  The hotel is all of 9 floors, and were given a room on the 8th floor.  The ceilings are high and the room is spacious for the most part, but it was quite plain and ordinary in my humble opinion.  In fact, the room seemed straight out of an episode of Downton Abbey (yes, I'm obsessed with that show), as it was very prim and proper and could easily be ready for a future guest appearance on the series (sans the modern amenities).  One thing I truly disliked was the bathroom as there was barely any counter space whatsoever.  Other room amenities included a desk, a chair with a foot rest, and a flat screen television.  

    NOTE:  I'm not sure what other on-site amenities/ features this hotel has as we left quite early the next morning to move our luggage to the W Hotel.  

    Bottom Line:  Stunning Lobby.  Clean and somewhat spacious, yet PLAIN room for our overnight stay.  I personally wouldn't choose this hotel myself, BUT if I experienced similar circumstances in the future I would not be opposed to staying here.....overnight.

    07/02/13 | Link | Rating: 3.0
    589. Irene Z.
    I have to admit, when I travel for business, I prefer to stay in hotels that boast the words 'new' 'modern' or 'renovated' over those that are 'historic' which oftentimes and inevitably, I associate with 'old.'  The Palace Hotel is certainly 'old', but mostly in a beautiful way...and is truly a historic, landmark building.

    I was here for a week-long business trip last month.  I arrived early evening and was immediately impressed with the staff, from the doorman who helped me in, to the Front Desk staff who checked me in, and those that tracked down a package that I was expecting.  There was a slight mishap with my date of arrival, in that I was booked in a day earlier so they could not find my reservation.  Because of this, they had to place me in a handicap-accessible room which was one that was available right at that time, and despite the change in room, I appreciate the effort to get me checked in right away. The package I was expecting was supposed to be waiting for me at check-in but since they were expecting me a day early, had sent it back to storage.  They tracked it down and hand-delivered it to my room.

    The lobby and Grand Court are just lovely, lavish luxury at its finest.  I stopped to look around before heading up to my room.  Outside the bank of elevators just outside the Front desk, is a glorious wood/marble winding staircase that spans the floors of the hotel.  On the way to my room, I noted the heavy room doors with ornate doorknobs and hallway fixtures.

    My room was spacious, with high ceilings, elegant crown molding, and ample walk-in closet space.  It was clean, but again, the 'old' kicked in for me.  The furnishings, carpet, and upholstery were outdated and worn.  The bed, while comfortable, had a newer mattress with the right amount of plush/firm but was placed against a headboard which didn't seem to line up flush to each other.  The décor was almost Louis XIV style, and dare I say, it felt like the furniture had been around since that time.  Off to one side of the bed was a small desk with a lamp that went out if you jostled it even slightly.  And the the electrical wiring and outlets were very loose so if I plugged in my laptop or phone, they wouldn't charge if I moved them the wrong way.   The room phone was also broken with buttons (like housekeeping or valet) stuck and pushed in. The carpet was worn too.  

    The bathroom, however, was updated.  It was huge (handicap accessible) with great lighting and full-length, half-length and magnification mirrors.  At times I could hear conversation outside my room or the occasional toilet flush or shower in the next room, but at the end of the day, I was able to sleep and work comfortably.

    I ordered in room service a couple of nights...typical room service pricing but the service charge clearly noted that it went to the staff, which was nice.  I still tipped a couple dollars on top though.

    I used the Fitness Center often, early morning, and while it was small, it was clean.  I didn't use the pool but it was a nice-size,  enclosed and indoors with skylights.  They had fresh coffee, cold water, and fruit available for those working out, and the attendants were attentive and friendly.

    The attached Ghirardelli is definitely a bonus, and I loved the location of the Palace, within walking distance to my meetings at the Moscone Center and Marriott Marquis.  It's also a Starwood property so I got reward points for my stay.

    All in all, while probably not my first choice the next time I'm in SF (again, cuz I like newer better than older), I'm glad I was able to experience a stay in this historic hotel.

    04/06/14 | Link | Rating: 3.0
    590. Amy H.
    Parking is ridiculous around there and it is pretty much impossible. Good luck. My friend booked the presidential suite with points she got from travelling so it ended up being free I guess for us. When she told us how much it would have cost if we paid, it was like $650+ or something and I thought it was not worth it for the room. Yes it does have a large bed and a living room but I expected something a bit more grand since the downstairs of Palace was so legit and pretty. There are a few couches that people can sleep. You can probably fit 3 on the bed and 4 others randomly around the room. That downstairs room is sooo balla and the actual rooms didnt really reflect that. Again, I shouldnt be complaining but if I was a paying customer, that rate is ridic. Maybe I dont know the norm for SF but that seems bonkers. Check out is at noon which is nice if you were out and about the night before...You also get something for booking the suite so we could have gotten 2 breakfasts or chocolate covered strawberries but didnt have time to get them :(

    03/06/14 | Link | Rating: 3.0
    591. Heidi B.
    My first Starwood historic hotel and I've stayed here many times for work.  To summarize, it's overpriced and just okay.

    Location: central in financial district, a 5-10 minute walk from union square and most office buildings.

    Ambiance: swanky lobby.  High ceiling with beautiful decoration.  Spacious dinning room in sight right as you walk in.  Palace rents out space to high schoolers for proms so be prepared to see lobby full of 17 year olds on your way out on a Friday night.

    Rooms: while I'm a fan of high ceiling, I'm unwilling to trade peace for it.  Walls are anything but soundproof and you hear everything your neighbors do.  EVERYTHING.  Enough said.

    Staff: friendly parking staffs, underwhelming front desk and service.  Upon arrival I was greeted by valet parking staff who took my luggage.  Check-in, however, took longer than what I've experienced at other Starwood properties.  During a couple of stays I called at service for bottled water and was told "we're sending someone up now", but I never got the water I asked for.  Another time I called to ask pool hours and got a scornful "well it's midnight so it's not open now".  Rude and unnecessary.

    With the cons, the price tag, and $50/night valet parking, I hardly think I'd make Palace my shelter if I'm paying out of pocket.

    11/11/13 | Link | Rating: 3.0
    592. Annabel Y.
    My review is based on my attempts to contact the Catering Department about a holding a wedding at the hotel.

    I emailed, I used the online form on the hotel website, and I called and spoke with said she'd leave a message for that person.After all this over a span of three weeks, I did not receive a response. I guess they don't want our business.

    15/05/14 | Link | Rating: 1.0
    593. Phil S.
    The Good
    This is a very nice hotel aesthetically speaking. It's well maintained, clean, and in a great location. The lobby is spectacular.

    The Bad
    The gym is tiny with a paltry three treadmills and very little equipment. The WiFi is nothing short of atrocious. It's intermittent and front-desk suggestions of call an 800-number ring hollow with me. For this price, WiFi ought to be excellent.

    07/05/14 | Link | Rating: 3.0
    594. Rachel M.
    This hotel is exceptionally beautiful. The standard rooms are on the small side, but still nicely furnished and super clean. Everyone on staff we talked to was really nice, helpful, and not as uppity as you might expect.

    The bar downstairs, The Pied Piper, is really gorgeous and comfortable with lots of fun drinks. The painting above the bar is stunning - and so valuable that the hotel almost sold it last year, until people got really pissed off and they changed their minds. We've been back to the bar a few times since staying there because it's such a lovely spot.

    30/01/14 | Link | Rating: 4.0
    595. Chiara A.
    Palace Hotel, I am still a fan. I was here on Valentine's Day looking around before going to my secret study hall, Mechanics Institute. I took pictures which will be posted.  Many memories came flooding back.

    I would stop in at the Palace Hotel to see what was going on as well as using the ladies room to powder my nose. (Like Eloise at the Plaza Hotel.) I met Da Mayor when he was coming through one of the side entrances. I politely acknowledged him and he did the  same for me.

    KTVU's "Mornings on 2" used to do live feeds from the Palace Hotel. I remember seeing the founders of the make-up brand Smashbox, Davis and Dean Factor, being prepared for an interview in the restaurant. I have passed by on other Mornings on 2 live feeds being prepared. The one with the Factor Brothers stood out for me. (They are the grandsons of the Max Factor, not sure of what degree.)

    I have had high afternoon teas here when before it was en vogue, a manner I acquired while in London. I treated a bestie to high afternoon tea here in the Crystal Court. It was much better than having a drink at the bar. Perfect way to have something to eat between lunch and dinner than Happy Hour.

    One of the gyms The Mother and I used to belong to made arrangements to use the Palace's lap pool while the gym was renovating theirs. It was an opportunity I had three times, definitely loved the accoutrements offered there.

    Recently learned one of my late beloved uncles from out of town would make this his home away from home. This was his place to stay. He sure had exquisite and excellent taste.

    Many of the MLB opposing teams would stay at the Palace Hotel when playing against the San Francisco Giants at Candlestick Park in the golden, olden days.  This was when it was also known as the Sheraton Palace.  

    It is nice to see the Palace Hotel is still around and still going strong.  They really do pride themselves on service with class.  Still the Grande Dame.

    Fresh Review #29 of 100 Yelps! for 2013.

    20/03/13 | Link | Rating: 4.0
    596. Kathy N.
    Centrally located downtown, in the Financial District.

    Although the lobby, restaurant, bar and hallways of the hotel looks fancy. The rooms were mediocre, it term of size it was decent. Bathrooms, were nice. AC works well. Bed frame is a bit outdated, the mattress is plush/firm.

    The valet and bellman were very friendly and provided great service.

    Overall, I think this place is OK. A bit overpriced and overrated for what it is in comparison to other places I've stayed in SF.

    19/08/14 | Link | Rating: 3.0
    597. tony g.
    1.Fantastic location, 10 mins walk to the ferry Building and farmer market.

    2.Friendly Staff.

    3.Water pressure is good.

    4. Bed is cozzy, and the high ceiling made the room looks bright.

    Ok, Be Aware, all followings are all my complains.

    1. The room quality is way behind the price you charged me. For almost $600 a night, stained bathroom wall, cracked hairdryer with heavy dust on the vent.

    2. Chipped glass in the bathroom almost cut my upper lip, my answer from the service desk is "do you need to change a new one ?". Ohh so sweet ! I do need have a complete and safe glass please !

    3. Obvious mold on the bathtub wall, rust at the drainer.

    4. Do not turn on the A/C if you want to sleep tight. The noise from vent made me feel like in a battlefield.

    5. The nightstand has obvious circular cup stain on the top.

    6. the last, I can not say this is a cons, but the building is old indeed. The elevator has slowest response speed I have ever experienced. However, the age gives a special characteristics for this place.

    I moved to the Four Season after my second night staying in Palace.  Overall, I probably would not stay here for my next trip,

    15/07/14 | Link | Rating: 3.0
    598. Jon S.
    Used points to stay at this place, so I didn't have to fork out $300+. It's a nice hotel, and part of Starwood's Luxury Collection, but I can't say it's worth the price. The hotel does have a super convenient location to downtown, BART, and Muni. The lobby is gorgeous and the hotel's antiquity gives it some character.

    We stayed in a room with a king bed on the 4th floor. According to the website, the average size of their standard rooms is 300 square feet which is pretty big for a hotel room. However, the room has a relatively large bathroom and a pretty big closet, but as a result, the living space part of the room really isn't that large. The furniture could use an update (the night stand and desk were covered in scratches). There's no access to plugs on either bedside table which is super inconvenient when you're trying to charge your cell. The ceilings are high which is nice, but the door could use some sound-proofing. The 4th floor is the same floor as the pool, and I could hear every group/family walk to and from the pool which got annoying. When I took a shower in the morning, I turned the water as hot as it would go, and it was still kind of lukewarm.

    Given that this hotel is part of the Luxury Collection and has a premium price attached to it, I expect (close to) perfection. While The Palace is nice and has a convenient location, this hotel needs some updates before I can honestly say it's worth the price.

    28/12/13 | Link | Rating: 3.0
    599. Trevor R.
    The issue here is value. For the number of points spent on a single night (I'm a Starwood member) this hotel is an embarrassment.

    First, it took 45 minutes to check in, despite the fact that only a few people were in front of us in line. 45. Minutes. The reason? They have seven check-in stations, but only TWO were staffed on a Saturday evening. Unacceptable.

    Also, there were children literally racing down the long hallways all morning. Staff seemed oblivious.

    The Good:

    The lobby is nice.

    The bad:

    Everything else. The rooms are "vintage," so if you're a fan of nondescript white boxes with inexplicably high ceilings, this is the hotel for you. For me, it felt like a sanitarium. Seriously, if you've seen the Shining, you'll experience waves of scary nostalgia when walking down the ridiculously long Kubrickian hallways. I expected twin girls and rivers of blood at every turn.

    The hotel sent me a survey at the end of my stay, and I figured I might receive a note from the GM, or at least an acknowledgment of my concerns, but no such luck. I expect better from Starwood.

    If you're a fan of "vintage" (translation: old) hotels, you might enjoy the ambiance and decor. But regardless of your taste, the experience doesn't justify the price.

    02/06/14 | Link | Rating: 2.0
    600. Venkata M.
    Came here to attend a conference by the American Chemical Society. Can't really talk about the hotel service/rooms as I haven't stayed here but the lobby looks fabulous. You clearly get the feeling that this is not your average 4 star chain hotel. This is clearly a luxury hotel and the parking rates reflect that fact just so well.

    15/08/14 | Link | Rating: 4.0
    601. Mario Ping C.
    We stayed here on October 2nd 2014 for 3 nights. This hotel has one of the best central locations, right outside Montgomery station. If you come from the international airport, the BART train takes you right here. Most impressive: the concierge service. I went up and asked for direction to the Golden Gate Bridge. Ms. Debbie Lew was extremely professional and friendly. Not only did she answer my questions, she also suggested me many other different options. Ms. Lew understood that we only had 2 days there. She suggested us a route that could cover the most points of interest. She patiently highlighted things for us on the map. A smile and her friendliness go a long way in customer service. Because of her, it's a hotel we would recommend to anyone. In addition, all other staff we encountered were all polite and professional. The room ( 1 king bed) was spacious, and clean. Once again, you can't beat the location if you want to be in the city.

    12/04/15 | Link | Rating: 5.0
    602. Claudia C.
    this review is for the sunday brunch only
    I totally recomed this brunch, the champagne is NOT  top notch but it is quite good
    the brunch was $85 per person + tax + gratuity but the brunch features plenty of quality dishes and sea food
    they have a good cioppino , lamb, salmon, sea bass, jerk chicken, pork, quality salads, grilled vegetables, an omelette station, chinese dumplings, sushi
    The high light was the desert table : they have EVERY THING!!!!
    the servers were polite but curt, that´s my only criticism
    I recommend getting there at 11: 00 am Sharp if you don´t have a reservation
    note worthy: you can order soft drinks and any coffee you like (latte, capuccino, diet coke from a can) .. they are included in the Price which is nice
    note that the down side is that there is ABSOLUTELY nothing to do in the Financial district on sunday,
    good for large groups or celebrations

    18/09/14 | Link | Rating: 4.0
    603. Ben S.
    The hotel was truly a good experience. This was the second hotel I had been in two days so I was kind of tired of the hotel routine, but this place pleased me.

    When we arrived, walking to the hotel from the BART station, I went to open the door and a bellhop came running to open it for me. He pointed us to registration as did other staff stationed inside the lobby. At the far left of the registration counter is the Gold and Platinum check-in area and we were promptly taken care. I was informed of the $100 dining credit I had from booking through American Express' Fine Hotels and Resorts Programme and was given vouchers for the full breakfast buffet ($32) the same programme entitled me to. I was asked if I wanted my 1600 late check-out, which I accepted since my flight wasn't until 1615.

    I was also told I had been upgraded to a deluxe room, but I'm pretty sure that's just what I booked and wasn't actually an additional upgrade. Regardless, the room was great! There was a swivel desk chair, comfy armchair with ottoman and 2 really comfy beds-perhaps my new favourite chain hotel bed. The 2 daily free bottles of water, newspaper delivery & turndown service with chocolates were added bonuses.

    The concierge was helpful too. We interacted with 2 different ones, 3 times total. The man we interacted with once was nice, but not helpful. We asked for a fast quick lunch as we had to leave for the airport in 30minutes. He told us to walk 10minutes down to the Ferry Building. I know there are good places here, but they are mostly sit down restaurants and a 20minute walk in total is not fast at all. The lady concierge was much better. We asked her one night for a bar with good food and she directed us to the Irish Bank where we had an enjoyable evening with good food! On another occasion she advised us how to get to Fisherman's Wharf and gave us the good tip to take the F Line Streetcar ($2 for 2 hours) instead of the Powell Mason/Hyde Cable Car. She said at the time there was a reported 6 car wait at the turn around and advised we do that early or later.

    Anyways, all in all a good hotel experience. I would stay here again. The location was also good. The BART Montgomery/Post St Station is right there as is the MUNI F Line Streetcar. The Ferry Building is just a bit to the right on the F Line (and eventually Fisherman's Wharf) and Union Square is a bit to the left. The Financial District this hotel is in is quiet enough to be relaxing, but not so much to feel deserted at night. Having wandered all over SF for a week if I had to come back I would try to stay here again or in a nearby area. I would not want to stay I decided at Fisherman's Wharf or at Union Square, the two other areas I had been considering a hotel in prior to my trip.

    25/08/13 | Link | Rating: 5.0
    604. Brian P.
    My company's SF office is within a few blocks of the Palace Hotel so I decided to try it out on one of my recent trips.  The lobby is absolutely gorgeous and a very nice place to enjoy a cup of coffee.  Staff are also very friendly and helpful in every way.

    Unfortunately, the room I stayed in was pretty disappointing.  While the high ceilings were nice, the room was very dark and depressing.  Many of the furnishings were likely beautiful at one time many years ago but looked worn and not well kept: scratches all over coffee tables, plaster chipped on wall corners.  The carpet also looked pretty old and faded.  The bathroom was in similar condition... not dirty, just worn down by age.

    I love history and looked forward to staying here which is why I left so disappointed.  While the price I paid was in line with other nearby hotels... the rooms at other venues are much brighter and well kept.

    07/12/13 | Link | Rating: 2.0
    605. Juna S.
    Absolutely beautiful, exquisite hotel. Great location near the Financial District that probably brings in loads of people on business trips. And a lovely lobby (Garden Court) known for its high tea and generally rich history.

    The rooms are clean and have all the amenities that any other hotel would have but you can definitely feel that it's dated/worn-out. There is also a little bit of an old wood smell that has seeped into the walls so I don't think it's the fault of hotel maintenance but certain little things like that show the building's age. If you're not up for that giant, old, wealthy building thing then maybe opt to stay somewhere else with a more air-y feel. If that's your style or mood however, then this place might hit the mark.

    This doesn't mean I won't be back but I really think you can get a nicer room at the same price if you're willing to forego the name value that this hotel offers.

    31/12/13 | Link | Rating: 3.0
    606. Jay M.
    The Palace is a vintage hotel. I was told that it recently went through a remodel. The room that we got was decently sized. Everything was modern and upgraded. The bathroom had been renovated as well but it still felt old, primarily because of the old-style plumbing that was used. Drains were slow but everything else worked fine and the shower head was great, plenty of water to wash off the soft water.

    Staff was very accommodating and chipper. Even though we seem to score a good deal on the cost of the rooms, the extras like dining were a bit pricey. So needless to say we did not explore the cooking staffs culinary expertise's. I would definitely stay here again if the price is right because the location is great.

    07/07/14 | Link | Rating: 3.0
    607. Irem G.
    I went to Palace hotel for brunch with my fiancé. Brunch bar was one of the best I have been to (After ritz carlton in half moon bay) I had to take a nap after this brunch. Be prepare to eat a lot!

    We had a lovely staff, and atmosphere was great. Drinks were also enjoyable!

    Some people were dressed up some people were wearing sweat pants. I would recommend dressing nicely. The experience is very classy and memorable.

    07/10/14 | Link | Rating: 5.0
    608. Albertino M.
    Time: 9:17am

    Purpose: Family members are staying here for Christmas leaving Saturday. So because of that I drove here and traffic was zippy street was virtually a ghost town.

    Ambiance: You can turn this place was built at the turn of century and even before. First place that wow me was the dining place with sun shining in to ceiling glass. Walk around the hallways and you would see old items such as original menu back in the days. Who would believe you that a NY cut steak can be had for $.25 and a beer at $.10 nostalgia is what this place is all about. Hotel might be more elegant til the 1906 quake did a number on it, it was close for 2 years from 1990-92 seismic retrofit work was done on it.

    Staff: From doorman to front desk clerks it was all the way helpful no meanies here. Maybe it was Christmas and they recently had a meeting on how to treat people on this special day.

    Cleanliness: It's a 5star for cleanliness as no debris were to be found. Restroom was upkept however you must you your room key or ask for the code reason for this was to keep the homeless out.

    Eats/Drinks: Complimentary lemon infuse water and peppermint barks.

    Punch Line: One of SF most iconic hotels,famous/VIP's people once stay,old vintage items dating back as far as 1886 can be seen on displays,annual gingerbread house bake off,garden dining area was fabulous,bar is within steps of market street.

    Final Thoughts: Growing up with parents that travel a lot means staying in places unexpectedly. We got to stay here back in 1986 once just to experience it. Fast forward a newly remodel hotel with fancy gadgets no problem there I understand it makes check-in's faster and reduce wasted time. Besides the Mark Hopkins which I'm within 4 blocks of and Fairmont it's hard to say but palace seems to fit the vibe for me if I needed to stay here. It's so conviently located off market/new Montgomery street and about 20yards from the entrance after your Bart ride from the airport. It maybe a little more pricey but that old world feeling makes it a standout compare to others.

    25/12/13 | Link | Rating: 4.0
    609. Colan S.
    I liked this place a lot, and for the location, the price is right. I got a discount with Starwood points, therefore it wasn't out of range for what I will spend on a hotel room in a night. My only complaint is that when I checked in, it took about 30 minutes, and that is pretty abnormal for a high end hotel like this one. I would expect ten minutes max.

    All in all, I would stay there again, as great location, great rooms, and the building is incredible.

    19/11/14 | Link | Rating: 4.0
    610. Juli M.
    We had our holiday lunch here and it was atrocious.

    It took 30 minutes for our order to be taken and when I asked to have lemon or cocktail sauce instead of the Green Goddess dressing on the crab salad I was rudely interrupted by the waiter even as I tried to explain that I am allergic to avocado's.

    Seriously, the waiter wouldn't let me get the crab salad without the dressing because the chef was allowing no "substitutions". Did I mention we were paying $65 per person (there were 8 of us) for this lunch?

    Those of us who got the lobster bisque were treated to ice cold, coagulated soup that was inedible. The waiter didn't say a word when he took away our obviously uneaten starter.

    The wait between courses was between 30 and 45 minutes and at no time were we asked if we wanted beverages. Our waiter did not make an appearance to take our order for 30 minutes. We were given one small basket of bread and one small bowl of butter for 8 people. We did not get our entrees for 90 minutes and the bread was long gone but they never refilled our empty bread basket or gave us more butter.

    All of our entrees were cold and several were over-cooked and inedible. Once again, our attentive waiter didn't notice that many of us had now not eaten two dishes served to us.

    Another 30 minutes later we got our dessert which also sucked.

    This is not the first time I have been to The Palace and every time it is bad. The chef is a pompous ass and needs to accommodate his customers. How hard would it have been to not put Green Goddess dressing on the crab salad and given me some lemon?

    I will never eat here again nor will I ever book visiting clients at this hotel.

    19/12/14 | Link | Rating: 1.0
    611. Beach B.
    Where do I start.  Our room had someone else's hair all over the shower and our phones didn't work. Then they also didn't mention when checking in that they were remodeling. Which they start at 6-515pm.  Was horrible. It shook the room and was so loud our bed vibrated.    
    They never brought enough towels and the food they served was old.  It was stale and tasted like rubber.  I would never come back here. It's sad because it has the old elegant charm but it's a mess.

    The bathrooms are tiles and out dated. The bathroom is falling apart with pieces missing from things and bulbs needing to be changed.  It's a complete mess.

    26/12/14 | Link | Rating: 1.0
    612. Nguyen L.
    Was here for their New Year's champagne brunch in the Garden Court. The garden court is a very beautiful and historic room. The main seating was in the garden court and the buffet was set up in the room next door. There was plenty of room to maneuver and there were hardly any lines. I thought the overall food was good but wasn't exactly worth the $100. There were a variety of food but not everything was at the highest quality.

    Some of the highlights:
    Loxs, Beef Filet, oysters, Paella, fresh Sashimi, CA roll (with real crab), Asian style Duck, endless champagne, shrimp cocktail, Omelet station, dessert station and the service.

    Low lights:
    Ran out of cream cheese for my Lox & bagel.
    It took them a really long time to restock everything.

    It's kind of a toss up between this brunch and the Ritz Carlton at Half Moon Bay. The Ritz has caviar and is slightly more but it is also more crowded.
    The Garden Court only has this brunch on major holidays so check with them.

    I'd give it a 3.5 star.

    07/01/14 | Link | Rating: 3.0
    613. Kristen M.
    I usually avoid writing bad reviews but my experience with this hotel was beyond disappointing.
    I called to make a reservation for Aug 2nd to be in SF for the Yelp 10th Anniversary events. My friend and I were very excited about out weekend and I took special care finding a hotel in the right location. About 2 weeks before the event I booked a room at the Palace Hotel over the phone. I gave them my credit card, my Starwood Preferred Guest number, etc. I was very pleased that they offered a government rate (my friend is military).
    On August 2nd we arrived 2 hours before check in to leave our baggage until our room would be ready. We planned to attend out first yelp event at 12 and then return to change for the Hornblower event that evening.
    When we got to the front desk and I gave my name, the gentlemen behind the counter briefly looked at his computer screen and told me there was no reservation for me. My heart stopped and I thought maybe he missed it. I said, I reserved a room for tonight. He said there were no rooms available for the night, they were entirely booked. I said "I understand you are completely reserved, but one of those reservations is mine, hoping he'd look more thoroughly and realize he'd missed it. I explained in detail how I'd called, given all my information, I'd  even written down the phone number in case I needed to call and change anything along with other information regarding the hotels amenities. He seemed completely unconcerned with my dilemma, and without much thought said there was another hotel with an available room (well over the price we'd booked ours for) several blocks away.
    I was still trying to figure out what happened to MY room and spent the next 20 minutes on the phone with Starwood only to be told that the person that made my reservation should have given me a confirmation number.
    I called Kimpton Hotel group and they found us a room a couple blocks away for $350, the best we could do at the last minute and still far cheaper than the half hearted offer from the Palace Hotel guy.
    We lugged our luggage 6 blocks away, brushed the palace hotel dust off our shoes and checked into the very friendly and sympathetic Triton Hotel. Where, even though it wasn't there fault, they felt so bad about our afternoon so far that they sent a bottle of wine to our room.
    Unfortunately my friend and I had quite a bad taste in out mouth after the Palace Hotel fiasco, that we won't likely recommend a Starwood property in the future. My husband travels a bit for work and there are many reputable hotel groups to choose from. Hotels that have a slightly better feel for hospitality.

    24/08/14 | Link | Rating: 1.0
    614. E T.
    To echo other reviews ... the service here is NOT indicative of a luxury hotel. The hotel is very understaffed (there is no doorman to open the door, no valet to help you with luggage and during busy times the line at the front desk looks like a popular Disney ride because there are only 2 front desk people working)

    However, this is the only place I stay when I am in San Francisco because of the history. Just walking in, you will notice the huge marble ceilings and the giant glass ceiling of the 'carriage room'. Unlike the Fairmont on Nob Hill which actually has faux painted marble columns (it is more of a Hollywood set than a lobby) ... everything in the Palace is amazing and vintage.

    What really sets it apart is the average room size ... the ceilings are very high giving the room an open feel. You won't find a bigger room in San Francisco. Don't let them stick you in a 'courtyard room' ... the 'courtyard' is actually just the center of the building complete with a view of giant air conditioning units. Ask to make sure you get a street view room.

    Sheraton brands this as part of their Luxury Collection which includes grand and historic hotels all over the world. While the rooms are on the old school luxurious side ... the bathrooms are not worthy of the luxury label ... nor is the customer service. I've stayed at some of the top Luxury Collection hotels (Danielli in Venice, etc.) and am a bit surprised they branded this under that collection, which is designed to compete with Ritz and Four Seasons.

    This hotel is a throwback to a different time ... at one time it was the grandest and poshest hotel in the United States. Lots of other properties have since 'caught up'.

    The location is good ... a few blocks to walk to Union Square. Shopping nearby (everything from Marshalls to Nike). Lots of restaurant options. You can walk about 10 blocks to Chinatown (20-30 minute walk) and if you are up for a hike, you can walk to Fisherman's Wharf/North Beach.

    Downtown San Francisco is a scary place at night. LOTS of drug addicts and homeless people who can vary from confrontational to downright crazy. My suggestion would be to keep your family off the streets around the hotel after 9 or 10 p.m. and if you are walking from the Cable Car stop near Union Square, to take your hands out of your pockets and be aware of who is around you. I know it seems like I am exaggerating, but trust me ... during the week, the streets look like an episode of The Walking Dead after 10 p.m.

    The brunch on Sunday is expensive ($80 per person) but worth the splurge. It used to be better ... but it is still a good experience. Breakfast food, dim sum, oysters, carving station, etc. Add jazz music and unlimited champage to the experience. The food in the Pied Piper Bar is actually pretty good. The barstaff there are not my favorite ... they seem a bit surley and will literally start blaring music and turning on the lights 30 minutes before they close. Last call comes early here and they are good at letting people order that last $20 drink and then immediately after it is poured, telling them they have to finish it and leave in 5 minutes. At least the painting is back.

    Wifi is $15 per day which is a slap in the face in this day and age. And the valet charge of $75 ... crazy. Just park in the Hearst Building Garage, which is just next to the Palace. It's $30 per day for self park with no in-out but the lot doesn't open until 9 a.m.

    There is no real lobby ... and unfortunately, they close the grand room with the glass ceiling off to guests at night after 10 p.m. They have a small bar open in there until then, but later at night, you are not allowed to sit (or even walk past) the room ... they have sketchy barricades of chairs with buckets stacked on them (no joke) in front of the entryway and a security guy who tells you to walk past the reception desk to get to the elevator.

    There are a lot of options in San Francisco but I like The Palace best because of the location and also just the historic feel. I wish the service and some of the other touches matched a true luxury hotel ... but overall, this is a great property.

    21/07/14 | Link | Rating: 4.0
    615. Danika L.
    I am stunned this place has any good reviews! I'm not judging but in my completely honest and no filtered opinion the only people I can see actually liking this hotel would be senior citizens, this place is CRAP! Sure the grand entrance is pretty cool at first glance, I sorta felt like I was on the Titanic, I think for a moment I even started daydreaming and looking for a grand staircase where Leo DiCaprio is supposed to walk down to greet me (of course there was no such staircase or a dreamy Leo but a girl can dream)...anyway once we entered the room I quickly realized that I was quite possibly staying in a room from George Washington days, it was OLD! Before I go any further please let me mention that WE ARE PLATINUM MEMBERS therefore we have high expectations, upgrades were not available but no biggie we understand, however when the front desk tells us we are on the top floor with the best city view we expect just that...sadly the view was nothing to rave about. Our complimentary continental breakfast SUCKED! Worst I've ever had at any hotel, milk was warm, not just room temp warm but warm like it'd been sitting outside in the sun in Mexico all day warm...YUCK!!! You must also stick to the "cold side" or pay to eat on the "warm side", so I basically had the warmest milk ever and coldest oatmeal ever. I understand the theme they're going for here but seriously would a little remodeling to the rooms kill you?! Looks like next year I will earn my status at a different hotel chain, it's unfortunate because I usually like this one but THIS hotel absolutely ruined it for me.

    27/12/14 | Link | Rating: 1.0
    616. Shane G.
    A lovely building. Not a great experience. This is NOT a luxury hotel even though they are charging luxury prices. I feel horrible for the out of town visitors that think they booked a room at a great SF hotel and end up having to endure this trap. If you are visiting SF for the first time, please know this is NOT how we normally treat people!

    The  Good: History, location, architecture, the dining room ceiling, the Pied Piper painting. Go for a look, have a drink. Stay elsewhere.

    The Bad: Understaffed in the front, nobody to greet us, long wait to check in, lots of people apologizing for "the wait", $400+ a night and you get paper cups for the coffee maker, no robes in the room, no newspaper, scant amenities, staff is trained to make phony platitudes to you but they don't actually help you much...

    The Horrid: The breakfast is terrible for the extreme price they charge. Sysco truck fare for five times the price you pay for the same food at a crappy diner. Yeah, the breakfast is on par with Denny's. $81 for two of us...dicks.

    The Unforgivable: We checked our bags on our last day. Had to wait several minutes behind two parties of frustrated guests...waiting and waiting. We finally got the bags checked by an irritated worker. When we returned to pick up our bags, a new bellman couldn't find them. I shit you not, after he looked he told my wife to go into the room to find the bags herself. She rummaged around their bag check room and found our bags. He then didn't even offer to help. Just handed her an obviously heavy duffle bag. We left. Never to return.

    DO NOT STAY AT THIS HOTEL. Much nicer places, especially for the money they charge. They are cutting corners all over the place. It's a true San Francisco embarrassment.

    Note to the management: We stay at a lot of hotels. Nice ones. You CAN NOT cut costs at a high-end hotel. You are understaffed in the front. The welcome experience is nonexistent. Your food is bulk junk off a truck. Your rooms are not properly appointed for a luxury hotel. Paper cups in a $400 a night room? Have you ever been to a nice hotel before? I get it, your corporate masters are trying to control costs, but this hotel should be on par with the Ritz (across the street) or any number of luxury hotels in the area. It's not even close to that level of experience, yet you charge like it is. Fix this or just change the name to Holiday Inn Express and call it a day.

    07/07/14 | Link | Rating: 1.0
    617. Laina W.
    Not recommended. Unless you like standing in long lines to check in (over 25 minute wait), extremely rude, condescending, and unhelpful bellboys, and worn, aging room decor.
    If you don't like these things then you may not like this place. I didn't.

    16/10/14 | Link | Rating: 1.0
    618. Jenna E.
    This is a WEDDING VENUE review for the Palace Hotel.

    After getting engaged in February, I was very interested in booking the Gold Ballroom at the Palace Hotel as our wedding reception venue. Working with the wedding coordinators at this hotel was a nightmare. The service was extremely disappointing and my fiancé and I really wanted to get married there.

    We worked with Lillia Romero for one month, who suddenly quit or left  her job at the Palace. Then we worked with Natalia Kondrasvova. After working out many details for our reception with Natalia, we were told that we could not book our July 11, 2015 wedding until further notice. When was this? No one could tell us. After three months of hearing nothing from the Natalia, we had to contact the hotel ourselves in July to see if we still had a hold on the Gold Ballroom for our reception. We were told the hotel STILL could not give us confirmation that we had the space for our 7/11/15 wedding. We were put in touch with Benjamin Leblond and Julie Barajas all with the same end result- no confirmation for our July 11, 2015 wedding.

    So after months and months of horrible communication, speaking with four different people and no confirmation of our booking we decided NOT to do our wedding reception at the hotel. We were finally told that the Palace books big conferences in the ballrooms first, and then books weddings.  Everyone we spoke to did not know WHEN  we would have confirmation that we could have our reception in the Gold Ballroom. We were practically begging to give them the 30 thousand dollar minimum and were still told we couldn't book our wedding there- how frustrating!

    Note to future brides wanting to get married at the Palace Hotel- be prepared for horrible service, terrible communication and dishonest promises. I would not recommend the Palace Hotel as your wedding venue!

    11/08/14 | Link | Rating: 1.0
    619. Catie N.
    This is a very dated hotel. The rooms are tiny and not very modern. Location is ok...about 10 city blocks to Market & Powell. We stayed with the kids for a local weekend getaway. The biggest pro to this hotel was the indoor pool...it never got too busy and there were always fresh fruit and towels. I do think that because it is indoors (or perhaps the balance was off) the chlorine smell was super intense. After a while of swimming in it I felt sick. Kudos for having a dry sauna as well.

    Elevators are tiny and slow. For the price, you are better off to stay somewhere else. Great customer service thought!

    14/09/14 | Link | Rating: 3.0
    620. Jennifer A.
    My husband and I were in SF for the Opera in the Park and wanted a great place to stay within walking distance but not too close. The Palace had a great online deal so we took it hoping for the best. It was AMAZING! !! The hotel is gorgeous,  the staff is attentive and kind and helpful.  Scott at the front desk was just fantastic. Elizabeth in the Garden Courtyard Restaurant was more than we could hope for. She made breakfast an experience. The food was truly delightful. The bar has amazing dirty martini which is my favorite.  
    Our room was small but very nice. We have been very faithful to the Fairmont chain and the Fairmont rooms are bigger. I was only disappointed that our view was of anther building. Request a view room.
    The workout room is very nice and the indoor pool is beautiful.
    Once inside this hotel you will feel like you are on the Titanic (minus the sinking part)

    15/07/14 | Link | Rating: 5.0
    621. Mike P.
    Spent a week at the hotel and it was the most mediocre experience I have had in a hotel in a long time. Bell men not available for assistance at check-in. Called concierge to ask which bar had a TV to watch the playoff hockey. They said they didn't have one, in fact Tavern 51 does have a TV. Help was very cold with the exception of the cleaning personnel. French Cafe was very good but all meals served for the conference were cold as was the coffee. Aside from the architecture, rooms were very mediocre for the price. Called for an iron and it was never delivered. Bar was very expensive and that wasn't even the Rarities bar which is astronomical. I would spend my dollars elsewhere.

    03/05/15 | Link | Rating: 2.0
    622. Mio W.
    Absolutely stunning hotel. When you walk into the huge dining/ballroom, it's completely breathtaking. The pillars are so majestic, the single rose in each small vase per table is beautiful, the grand piano sounds amazing, and the ambiance is just so classy. One of my dream locations for a wedding!

    04/12/14 | Link | Rating: 5.0
    623. Flora H.
    The Palace Hotel is beautiful and has an upscale old school charm (it's a Historic Hotel of America).  Although historic, it still had all of the modern day amenities - a large fluffy bed (super comfy, very important), flat screen TV, etc.  The room wasn't too large, but the high ceilings made it feel larger.  We were only here for a night and arrived late; I would have loved to have spent more time here.  We did grab a drink at the bar (Pied Piper) and they were very nice to serve us one drink even though they were supposed to be closed.  There's definitely a vibe of luxuriousness here; you feel special to be staying here.  We didn't have any noise issues like some others, but I can see how that would be highly offputting.  My only complaint would be that in its location there aren't really any options for late night eating and the hotel restaurants stop serving early, as does its bar.

    20/10/14 | Link | Rating: 4.0
    624. Patricia H.
    ya, the famous brunch of the city and some brilliant annual parties, those are the elements which mean something to me from this hotel. Like all other so-called historical, classic hotels in SF, Palace actually is lower than the expectation in many details, including the service and interior design.

    The "high-end" brunch is really nothing too special, you could spend less and get much better one in LV.

    We should appreciate all the efforts to maintain any historical landmark but details are the crucial to maintain the class ---  "Quality is in details"

    03/12/14 | Link | Rating: 4.0
    625. ella k.
    Cute. Loved the decor. Came here for afternoon tea on a Sunday. Everything was delicious, but it was completely empty. Waiter recommended coming here on a Saturday instead. Will have to come back and check it out again

    17/03/15 | Link | Rating: 4.0
    626. Natalia H.
    A beautiful historic hotel downtown. Their brunch room is gorgeous! The rooms themselves are unique as again this is an old hotel, but they could step up their service a little more compared to other hotels offering the same prices rooms. A little revamping could go along way here. Still a beautiful and classic hotel.

    18/03/15 | Link | Rating: 4.0
    627. Frank G.
    My wife and I stayed here as a celebration for her birthday. The service was super. The room wasn't extravagant by any means, but it was quite nice, very clean, and the bed was remarkably comfy. We had an interior view -- which isn't great, but the price was much lower. I would give this 4.75 stars, because 5 stars is paradise (almost) and this was just short of that. Not much short of that. Perfect, in the world of hotels is a major feat. I love the history of the place and the beautiful restaurant. We had the very expensive Sunday brunch and it too was top hat. The service in both restaurants (we also visited The Pied Piper for drinks) was not as special as we would have wished, but the food was spectacular. They almost pulled it off.

    02/12/14 | Link | Rating: 5.0
    628. Jeff J.
    Well I am really bothered now.
    First they dropped dungeness crab off their menu (gosh who wants crab when they come to SF)... then the famous Pied Piper painting disappears to get "cleaned" - and maybe sold - the public uproar forced the new owners to return it - cleaned.  It looks great go check it out.  Now their famous Brunch Buffet is no more replaced by a la carte on Jan 1st.  Hey business is business but now they will have less of my business.

    12/01/15 | Link | Rating: 2.0
    629. Stephanie A.
    No better place for Mother's Day brunch.
    This review is way overdue, I know, but better late than ever.
    We had one of the most luxurious, exquisite mother's day brunch in this place.
    It s so elegant, upscale and stands to its look and name with impeccable service and quality food.
    The ambiance of old days charm with crystal chandeliers, expensive utensils and table clothes served the purpose to impress my unimpressed mother.

    23/06/14 | Link | Rating: 5.0
    630. Cece E.
    I miss the gingerbread village that was displayed in the lobby a few years ago. Different businesses created gingerbread houses and the public got to vote on their favorite. The gingerbread houses currently on display are OK but the dried apple faces of the elves are a little creepy. A huge Christmas tree dominates the center of the gorgeous atrium.

    08/12/14 | Link | Rating: 3.0
    631. J. Y.
    The hotel and the lobby is absolutely beautiful but the same cannot be said for their bedrooms.

    Before booking this place, I had already known that the rooms would be on the smaller side but I was still shocked when I checked in - the room is TINY. Their bathroom isn't so bad as others make it out to be but the room... geez, there is barely any walking space.

    Our room had a huge bleach stain on the carpet and we were also missing a robe. I am sure they knew two people would be staying here since they gave us two pairs of slippers yet only 1 robe...? The slippers were really cheap quality anyway.

    There are much better places in SF to stay at - skip over booking a room here and just drop by to check out the lobby, restaurant, or Ghirardelli shop instead. I will say that their valet is extremely courteous on the plus side.

    13/01/15 | Link | Rating: 2.0
    632. Nancy L.
    Stayed here for Valentines weekend , it was absolutely gorgeous!!! romantic with king size bed , high ceiling , comfortable bed big pillows!!! We ordered cheese plate and it was delicious , but the best is all the cocktails in the bar.! Amazing staff and great good.  Can't wait to come back!

    15/02/15 | Link | Rating: 5.0
    633. Alison U.
    A luxury hotel well worth the price, the service is amazing and everyone does what they can to make a stay as comfortable, accommodating, and luxurious as possible. The Garden Court glass ceiling is breathtaking. The stairwell and doorknobs are all finishing touches on a grand hotel. Seemingly sky-high ceilings in the rooms, festive gingerbread houses during the holidays, and to top it off, Ghirardelli has a shop connected to the main hall. A stone's throw from Bart, this historic place is amazing, even if just for a quick stay in the restaurants, bars, or a walk through on the way through SoMa.

    06/02/15 | Link | Rating: 4.0
    634. Alexis M.
    I think everyone should have a meal or tea at the Palace Hotel at least once in their adult life, just because it is such a beautiful and well known San Francisco establishment, but as far as the food goes, I can think of at least 20 other restaurants off the top of my head that are far superior in the same, or even lesser, price range.

    Went last week with my colleagues, and the service was very slow. They brought out the wrong meal for me, and took 20 minutes to bring an iced tea. When they food came, it was just very blah. Not horrible, but not great. They were very apologetic about bringing the wrong meal, and offered an after lunch coffee, but I needed to get back into the office.

    I'll probably bring my girls here for tea, just because, but I doubt I would come back to eat. I wish they would update their menu and service, just because the building is historic doesn't mean the food needs to be.

    16/08/14 | Link | Rating: 3.0
    635. Constance D.
    My Company held an off-Site recently here last week and it was gorgeous! It was very easy to find since it was so close to BART and also our building.

    When I entered the Palace Hotel I did not see a sign suggesting where to go for the off-Site so I requested assistance from the Bellhops. They weren't sure either so they looked through the reservations and showed me where I could find the escalators, which reminds me of malls and casinos, and I easily found where we were to meet.

    During the breakfast hour, the attendees were quite nice and honestly unexpected; they cleared the dishes and the coffee cups we had. This is not something I am used to at conferences so it caught me a little off guard, so old world glam in my mind. Like having high tea or a fancy brunch and who doesn't love brunch?!

    During lunch we were shown to a different room where lunch was served buffet style. The food was okay, not very warm at that, but still good. There were a couple salads, salmon and steak, rolls, and small desserts. Nothing I would order again on my own but well done.

    I would love to come back and rent a room for a night or two and have lunch in the down stairs area. Beautiful place full of charm and wonder!

    07/10/14 | Link | Rating: 4.0
    636. Sean H.
    Stayed here, and wow, I was pretty disappointed.
    I wanted to say that this place is great, but really, it was average.
    They had a gingerbread set-up that was impressive. And it's in the middle of SF. Room was very, very nice. Valet was pretty nice. Those are the three stars.

    Negatives:
    -None of the phone extensions worked. Tried to call bell-hop and any concierge. Wouldn't connect.
    -Needed to use the internet. So we went downstairs to the front desk (since the phone didn't work). Asked the attendant where the business center is. He said second floor. Went to the elevator, ascended to the second floor. Elevator doors opened up. There was plastic and tape and wood blocking us off.
    Had to go back down, tell the attendant, and he says, "Oh, you're going to have to go across the hotel to the other set of elevators, go up, and you'll find the business center around a few corners."
    Bruh, seriously?
    -The wait service at the brunch was hella rude. I obviously don't belong in a bouggie place like this (I say hella in this review, so I openly admit that), but when I said I had a reservation and they finally found my name, they gave me the worst side-eye and said, "Ok."

    Yelp is always for either incredibly positive or negative reviews, hence the negative slant.

    03/01/15 | Link | Rating: 3.0
    637. Itay B.
    Meh.

    The hotel is gorgeous, and the beds are really comfortable.  Staff is warm and friendly, but lack communication and the tools to be effective.

    I arrived at 1:30 on a Friday afternoon to check in (early checkin).  I was told the room "wasn't quite ready" and would be ready shortly.  The courteous and polite front desk attendant offered to call me as soon as the suite was ready, and I dropped my bag off at the bell hop.

    Went and explored the city a bit for over two hours without ever hearing anything, so went back at 4:00 to check in.

    Nope.  Not ready.

    Okay...........

    They gave me a couple drink tickets and told me the room would be ready shortly.  Manager came out to speak to me and gave me another drink ticket.  

    DRINK TICKETS DON'T SOLVE EVERYTHING, PEOPLE.

    I mean, they ARE nice, but I'd rather have my room.

    So they gave me a room to lay down in while I waited for my suite to be ready.  Ok cool.  Same floor and everything and said they'd bring up my bags and key when my actual room was ready.  

    Go upstairs to lay down, 10 minutes later my bags come up.  No key.  Bellhop looks confused when I ask him about it.

    20 minutes later, the phone rings, but I can't seem to actually answer it no matter what button I press.  Try calling back the front desk but none of the extensions work.  Not.  A.  One.

    Go downstairs, get the key, back upstairs, move my stuff over to the new room.

    New suite is reeeeeeaaaaalllly beautiful, with some fresh fruit waiting (misspelled my name, though).  However, horrible placement for outlets, and no speakers to play any music.  

    Anyways.

    I went out that evening with friends in the city, only to come back at 3:30 AM and find I'm locked out of my room.  Great.  Go back downstairs (very challenging, I assure you) and am told the key system seems to not be working.  10 minutes of being ignored later, the attendant tells me he can manually reprogram it.  Cool.

    Go upstairs, go to sleep knowing I have late checkout at 4 PM and can sleep in.

    Until housekeeping walking in on me at 8:15 AM.  

    Hashtag awkward.

    So I get up, go grab breakfast downstairs (GREAT breakfast, I'll give em that!), and go back upstairs to go back to sleep, having told housekeeping I have late checkout.

    HOUSEKEEPING WALKS BACK IN AT 10:00.  

    I finally chained the door.  Ended up checking out at 1:00 PM since at this point I'm up.  At least I didn't have any problems there.

    I had really high hopes for this hotel.  This was to celebrate for my birthday and it really let me down on multiple fronts.  For the price you pay here, it's really not worth it.

    Meh.

    07/01/15 | Link | Rating: 2.0
    638. Joel S.
    Had a great stay at the Palace.  The common spaces are amazing.  The central glassed in area with the restaurant makes you feel like you are in Europe. The complimentary coffee served in the morning doesn't hurt either.  The Palace is a beautiful, grand hotel.  It's in the midst of being renovated.  We stayed in a renovated suite and were delighted. The space was beautiful. The bed was really comfortable.  The bathroom was small, but excellent.  There was a heated toilet seat (wife liked it, I didn't). The service was very good.  We like the location a lot. It's a 15 minute walk to the ferry terminal and there are some good places to grab a meal nearby. This is going to be our go to hotel in San Francisco.

    18/04/15 | Link | Rating: 5.0
    639. Shveta S.
    I had my dream wedding ceremony & reception here at the Palace Hotel on March 1, 2013, in the ever so luxurious garden court. I always knew I wanted to have my wedding here because it is the most high end venue in the entire Bay Area, AND it was an actual historical palace at one point! I had a real, princess wedding :)

    I worked with the fantastic Palace wedding coordinator, Samantha. She met with my family several times and really accommodated our every need, from pricing, cake tasting, decor testing, lighting testing, everything. We ended up getting a butter cream rose jam flavored wedding cake (well, I didn't actually NEED to do the tasting for that since I'm obsessed with rose flavored anything, but hot damn this was delicious). The complimentary bridal suite is gorgeous! I definitely recommend this place to any Bride or Groom considering it. You do get what you pay for; the Palace hotel is worth every penny.

    03/03/14 | Link | Rating: 5.0
    640. Sara C.
    Where do I begin....

    For the price of this place, I expected better service. In comparison to Grand Hyatt, Palace Hotel falls short in several areas. There was no doorman like at the Grand Hyatt. No one greeted us when we entered into the lobby. The place just seemed extremely understaffed.

    After we checked in, we went up to our rooms. We waited 10 minutes for our luggage but still no one came up with them. Finally, we decided to call the front desk to ask them what was going on, in which they informed us that it would take 30 minutes for our luggage to be brought up. 30 MINUTES?! At the Grand Hyatt, a bellhop immediately brought the luggage up with us once we checked in.

    So we ended up just going downstairs and carrying the luggage up to our rooms ourselves, which we certainly were NOT happy about doing. The gentleman at the front desk did not seem very friendly either. He seemed full of himself when I asked him about the complimentary coffee that I saw on their website. He said, "What about the coffee?," in a very snotty tone. Dudeeeee, sorry I asked! But in all seriousness, it is his job to make customers feel welcome and not come off as being pretentious.

    Additionally, when we requested for 3 toothbrushes to be sent to our room, it took them 20 minutes to send it up and when the gentleman knocked on our door, he only had 1 toothbrush with him when we asked for 3. We had to call the front desk again and request for 2 more toothbrushes.

    The pool was tinier than I expected but it was still very beautiful. It's pretty empty during the morning so if you want some privacy, be sure to head over there. We tried turning on the jacuzzi but no matter how many times we tried, the jets never turned on, which was a bit disappointing. The lady at the desk was very polite and hands you water bottles and tells you to take some apples. She genuinely seemed like she loved her job, which made the experience there that much better.

    The hallways are a bit creepy as they're long and seem to never end. It kind of reminded me of The Shining so I wouldn't walk around alone if I were you. There's something about the place that's just gives me goosebumps. It's beautiful, but it has a creepy feel to it. I had to sleep with the lights on in the bathroom because I was so freaked out. The rooms are beautiful though, with high ceiling and comfy beds.

    All in all, I was pretty disappointed about the place. For all the splendor and beauty that this hotel has to offer, I expected better service. I expected exceptional service. Yet that unfortunately was NOT delivered to us. You're better off checking into the Grand Hyatt, where you receive amazing service and DON'T have to pay for wifi.

    04/09/14 | Link | Rating: 3.0
    641. Victor C.
    Good experience having Morgan Stanley TMT conference in Palace Hotel. The food and services are very good. The Garden Court is so elegant for business people to have discussions with open mind.

    08/03/15 | Link | Rating: 4.0
    642. Alan R.
    Love this place... the Grandest Hotel In San Francisco

    A wonderful hotel, known for its afternoon tea, in a beautiful rotunda

    I love the tall ceilings and wide halls, and the feel of a beautiful hotel, that time has not passed by.

    This hotel, with a decent downtown location, is usually priced very competitively.. we usually put our guests here if we can.

    07/10/14 | Link | Rating: 5.0
    643. Phoebe T.
    This review is strictly for their afternoon tea time: Overpriced and overrated. The only upside from this entire tea time was the venue itself, the Garden Court, with spectacular chandeliers.  We went in a group of five for a birthday reservation. We were seated immediately; however, one of our party member is pregnant and she asked if we can be seated in a different location due to the breeze on her back. The hostess claimed that all the tables were reserved and this is our table. They cannot make changes. It is a done deal. Yet during our entire stay, the "reserved" tables remained empty until the final tea set. Additionally, I agree with everyone's previous reviews- the service is extremely slow. Yes, they're friendly... when you can get their attention.

    Moving on to the food, our first set were sandwiches: smoked salmon, cucumber, zucchini, ham, and turkey. The best ones were the smoked salmon. For a group of five, we only got four of each flavor. Okay, so who has to share theirs? On top of that, when we asked for seconds on the smoked salmon, they charged us extra. This made no sense because they did not provide enough for a group of five. We had to pay extra so everyone would at least get a sample. Our second and last set were desserts. And boy did they failed. Worst desserts ever! They were dried and lacked depth. No flavor whatsoever. This is the first time I have ever refused desserts. We also had scones with the desserts and they were well, scones. Nothing special. They had five of us sharing and passing around one tiny platter of jam, whipped butter, and lemon custard. I don't see why they wouldn't have another spread platter.

    As for the tea, well, it's tea. Definitely not worth the $47 per person + additional cost for the extra smoked salmon. I would not come back here even if they paid me. It's overrated, waste of time, and waste of calories for tasteless finger foods.

    09/08/14 | Link | Rating: 1.0
    644. Nicole A.
    Sleeping in my bed was like sleeping in a bunch of thick, soft, fluffy clouds. The room was decorated in white and we had a south view of market st. It's always fun to people watch! Bathroom was very nice and the water pressure in the shower is fantastic! The products provided smell fresh and don't dry out your skin! Their towels are of course fluffy and thick. It was a luxurious stay.

    The hotel itself is gorgeous! I loved the long hallways and the Garden Court dining room is so stunning. I felt like I was on the Titanic, the architecture and intricate details are beautiful.

    Parking was included with our stay which was nice. Wifi is terrible but my god, why are you on the internet when you should be out?!

    A real plus for chocolate lovers is that there is a Ghirardellii shop in the hotel. You can smell it in the lobby... delicious. I'd definitely stay here again! We were in perfect walking distance of really great places!

    08/05/14 | Link | Rating: 5.0
    645. Shaun W.
    It's a nice hotel with great restaurants.  Definitely worth the stay.

    25/02/15 | Link | Rating: 5.0
    646. Ada G.
    So our experience was OK. It wasn't fantastic but it wasn't bad either. I think the best part about the Palace Hotel is its location. It's situated right beside the Montgomery Bart Station and gives you easy access to Union Square, The Ferry Building (about a 20 min walk) and Westfield Mall (about 10-15 min walk).

    Our room was nice, but you can tell that the hotel is a little bit older. Our beds were extremely comfortable, however the towels appeared raggedy, and what really irritated me and my mom was the fact that maid didn't change our towels that we had placed in piles on our chairs to indicate that we needed new ones. She in fact laid our old towels on our beds (they had dark makeup marks from when I wiped my face), while they were still damp. We asked for the towels to be changed, and management quickly responded, however, this really shouldn't be happening at a 4 star hotel.

    The pool is quite nice, on the 4th floor and it's long enough to do laps in the morning. One last thing that bugged me, there was no free wifi in the room. You'd think if you were paying almost 300 a night there would be free wifi. But no. You have to go down to the lobby or pay for it.

    Overall, I would say this was a pretty average experience. If given the choice, I would definitely recommend staying at Parc 54 or the Fairmont instead. They're around the same price per night and you get much more bang for your buck (check out my review of Parc 54, LOVED that place).

    17/10/14 | Link | Rating: 3.0
    647. Shereen A.
    The Palace Hotel is stunning. Lots of natural light, beautiful glass, and grandly decorated. If you're into the "oldish" time look and feel, you will enjoy staying at this hotel. As a hotel venue, this place is beautiful.

    As a guest, the rooms are completely different than what's projected in the lobby and common areas. The rooms (while clean) are not decorated and are pretty simple yet a nice size.

    Bedroom: Bed, desk, dresser, tv, night stand.
    Bathroom: Scratchy towels, dental kits for those who forget their toothbrush with legit toothpaste, in your face mirror, and a hairdryer that will actually dry your hair, not just make noise. The iron succkkkkss!
    Enough outlets for 5!

    The different areas that were setup for the wedding were done very well. Beautiful setup with lots of natural light. The only thing that was a slight annoyance is all "public" bathrooms require a code. You can't pee without asking someone for a code! Not a good situation if you need to #1 ASAP and you're in a sari!

    Not sure if there's free continental breakfast or not, something you'll have to double check.

    This wouldn't be my top pick of hotels in the area, but enjoyed my stay very much.

    11/09/14 | Link | Rating: 3.0
    648. Abby S.
    Why yes, I am a lady who lunches... Or at least for an afternoon! Was invited to the historic Palace Hotel for a meeting last week, which couldn't have been a better location, about a half block away from the Yelp office. This was crucial on a rainy day.

    I've walked by this landmark so many times and never stepped foot inside the lobby. For shame! It's a gorgeous, impressive hotel with lots of old-school charm. It reminds me of somewhere Lady Edith from "Downton Abbey" would go for a meal while working on her newspaper editorials in London. All of the staff is dressed to impress and treats everyone walking inside like they're someone important. Makes me nostalgic for times long gone.

    Our trio dined in the Garden Court, a super fancy spot! Prices were pretty steep, a bowl of soup or starter salad will cost between $15-18, which does include fresh baked bread and real butter.  Even for San Francisco that's expensive. Since I was being treated to lunch, I opted for the kale and bean soup. It was hot and hit the spot on a cold, wet day. But it was probably not intended to be a meal, and therefore I was definitely hungry a few hours later.

    Though we were being very conservative with ordering, service was superb! No snobbery or attempts to hurry out the riffraff.

    Based on the pricing alone, probably wouldn't come to the Palace Hotel/Garden Court very often. However, for a special occasion or to entertain out of town guests who appreciate historic architecture and design, it's a must!

    01/04/14 | Link | Rating: 3.0
    649. Janice K.
    I LOVE the Palace Hotel.  It is so beautiful, the rooms are just lovely, all so historical and fabulous!  We stay here a lot when we come to San Francisco!

    18/05/15 | Link | Rating: 5.0
    650. Chief G.
    it's definitely 4 stars. the staff is well trained and attentive, the building is full of history, fully renovated and full of charm, and the rooms are well appointed, super clean and comfortable. great place. would stay here again. p.s. the tea time is $80/person...ouch.

    17/05/15 | Link | Rating: 4.0
    651. Lou P.
    There are many great hotels in SF. This is one of them. Note, it's an old hotel and an old building. Don't expect massive rooms. However you can expect comfortable rooms and comfortable beds. The bathrooms are similarly "cozy", but large enough to be comfortable. What sets this hotel apart is the staff. They are super courteous and very helpful. They seems to be very aware that they are representing one of the oldest and most storied hotels in the city.
    The hotel isn't cheap, and that is before the $100 "occupancy tax". Adding insult to injury is the fact they charge for Internet here, and it's not particularly fast.
    It's annoying to pay $20-30/ day for internet when it's free (and fast) in budget hotels. Check out the bar in the lobby and with the Maxwell Parrish painting, it's quite spectacular.

    21/12/14 | Link | Rating: 5.0
    652. Steph C.
    My husband and I stayed at the Palace Hotel for two nights at the end of August. We booked our room with Starwood points, and we had a great stay for a reasonable point value. I'd definitely stay at the Palace again.

    I checked in before my husband arrived, fresh off of a friend's couch. I took the train in from the Castro and walked to what I thought was our hotel with my backpack. It was only when I arrived at the Westin St. Francis and tried to check in that I realized we were in fact staying at the Palace. The St. Francis looked nice! But the Palace looked nicer. And was much closer to public transit. Good location if you want to stay somewhere central.

    The building was beautiful, inside and out. Clearly not a new hotel, but reasonably renovated with a feeling of history in every corridor. The Palace Hotel even has its own Wikipedia page, on which I learned that President Warren G. Harding died of a heart attack in room 8064.

    We stayed in a lovely room on the sixth floor, with a nice bed and a tiny bathroom. We got extra San Francisco bang for our buck when we experienced a sizable earthquake on the morning we checked out--it was the 6.0 Napa quake on August 24, the biggest one I've ever felt.

    Forces of nature aside, we had a great stay at this hotel. It was gorgeous, comfortable, and convenient. I think we'll default to the Palace whenever we need a hotel in San Francisco.

    22/10/14 | Link | Rating: 5.0
    653. Lori M.
    Heaven! My husband stays at this hotel a lot for business but I never have had the pleasure to stay until this past weekend.  Our stay in San Francisco started off a little rocky because we had booked at a wharf hotel the night before.  At the aforementioned hotel we experienced loud street noise, dirty rooms, and broken beds.

    The next morning my hubby called the palace and whisked us away to the land of comfy beds and wonderful service.

    We pulled up to The Palace and were greeted by the bell staff who obviously take pride in their hotel.  Making us feel immediately welcomed, I was excited to see the inside.  Walking through the beautiful doors we were checked-in and in our room within 10 minutes.

    Huge bathroom and rooms greeted us along with the most comfortable bedding I have ever experienced.  As a matter of fact I have been trying to find the bedding all morning because I want to buy it!  The duvets and pillows make you never want to get  out of bed.  

    Hubby and I had drinks and a cheese plate in the Pied Piper and I could have sat there for hours.   Decorated in all warm woods, it reminds me of the library you never want to leave.  Our server was so quick and friendly, they make you feel so welcome!

    We slept so peacefully, I cannot remember the last time I was so comfortable in a hotel.  No street noise, no noise at all!

    We ended our stay in the garden room for breakfast....breath-taking! As wonderful as the food was it is hard to concentrate when you are eating in such a beautiful room.

    Pretty sure I will never stay anywhere else in San Francisco after staying in this lovely hotel! What a timeless classic property!

    17/11/14 | Link | Rating: 5.0
    654. Ashlee B.
    A big thanks to The Palace Hotel who made special accommodations for this nursing mama who recently attended a day long conference and needed a place to pump. I had a room booked for the night before the conference, and The Palace was kind enough to let me keep the room until 6pm the next day, at no additional charge, to have a place to pump. They even had a fridge in the room, so it worked out perfectly. As other reviewers mentioned, the TV was a bit wonky and kept turning off. The room service menu on the TV was also different from the actual available options. Other than that, I had a great stay,

    08/05/15 | Link | Rating: 4.0
    655. Lindy L.
    The main floor of the Palace Hotel is grand. Our actual room was pretty standard, which was a little disappointing after seeing the grand main floor. Select frequent guests get grand treatment I'm guessing; when my husband I were checking in, the guest next to us got all kinds of upgrades, including a box of chocolates. No upgrades for us because we stayed here using Starwood points.  

    My favorite thing about the hotel was the location. Being next to the Montgomery BART station was great. The bed was very comfortable, but the bathroom linens were scratchy, and there were other little details that didn't match my expectations:  a knob missing from the bathroom window, a significant draft coming in through the main room window, and only one bathrobe provided when the hotel was told that there'd be two guests. I'd stay here again, but will be giving other hotels a try over this one if given the choice. I would love to try afternoon tea here someday.

    30/11/14 | Link | Rating: 3.0
    656. Keiko H.
    So disappointed in the Sunday Brunch!  We were looking forward to enjoying what has been described as the best and most magnificent Sunday Brunch Buffet in San Francisco.  But from the moment we walked in, we noticed something was wrong.  First, the beautiful Garden Court Room was almost empty.  We thought it would be packed.  Second, there was NO BUFFET!!

    The Server told us that as of January 1, 2015, they stopped offering the Buffet, much to the consternation of long-time customers and waitstaff.

    So we had to order off the menu.  And how was the food?  Meh.  Very mediocre, at best.  Tempura chicken with waffles were soggy.  Corned beef hash didn't resemble hash at all.  Strawberries were unripe.  The pecan sticky bun was dense and not very good.  Coffee was tasty but cold.

    I guess their Management killed a golden goose!

    01/03/15 | Link | Rating: 2.0
    657. Stephanie D.
    Ok... I hate to be this person but I feel obligated. I know that it's the holidays and for such a majestic, historic, beautiful hotel in downtown SF things can get crazy.  Trying to call The Palace to make a lunch reservation just doesn't work. I called 4 times in one day and nobody in the restaurants pick up!!! They want you to leave a message! I would rather be on hold than wait for a call back!! This was just a little annoying considering what an amazing place the Palace is, and how people come from around the world to eat there.

    Other than that this place is phenomenal and the brunch will change your life. You just have to be more patient than I am to get a reso!

    14/12/14 | Link | Rating: 3.0
    658. Christina W.
    I have stayed in almost every Starwood Property in this city but The Palace has never appealed to me until I stayed at the U.S. Grant in San Diego last month. I'm really liking these vintage hotels from the luxury collection as of late :P

    I never realized how centrally located the Palace in the financial district was, it is located on New Montgomery which turns into Montgomery. The Four Seasons, Yelp headquarters, and the Westfield San Francisco are all along Montgomery. The gates to Chinatown are two blocks away, Union Square about two blocks, the Soma district a few blocks away, and there is a Ghirardelli Ice Cream Shop & Chocolate Shop downstairs at the corner of the hotel. We travel with our young children so we need to know what we're close to :P

    We arrived in San Francisco at 10 am although check in is at 3pm. I asked if our room could be ready and the hotel called back shortly. I love hotels that are so acommodating. Our view was of a very old Bank of America building and you can view people working in their office. The hotel has an indoor heated pool and a small gym. The hotel gyms which are usually empty  are packed in the mornings at this hotel. They offer coffee/tea service every morining from 6-10 am. On the weekend that we stayed there was a Gynecological Conference and I sent DH and my son to get me some coffee. The hotel had ran out but the doctors invited my DH and son to share some of theirs. The coffee was very good and so was the tea!

    I remember the Palace was one of the only hotels in San Francisco other than the St. Regis that serves a high tea and it's only on Saturday's. Since I was staying at the Palace I thought it was a MUST. I arrived on a Friday and dialed the concierge from my room. They were pretty booked but she got me a reservation for 4 people at 2pm which is the last seating although I did see people arrive after. The tea set is $47 per person and free for my toddler and baby. There is a $40 set for older boys and girls that include a crown or tiara. I wanted to look at the menu and guest services suggested that I picked one up at the concierge. The concierge was busy on the phone and he pointed his index finger indicating me to wait. Another concierge that walked away briefly came back and handed me one right away.

    This was the perfect location for us to stay because DH had a meeting in the city a couple blocks away coincidently on the same street. The Palace is between the price range of the the W and St. Regis. The clientele are mostly older adults. The city of San Francisco is one of the only cities that provide free Wifi but the Palace cuts off access to it in the rooms because they charge for it.

    When we checked out we had the hotel hold our luggage because we had reservations for lunch at the Rotunda. We had to wait for our luggage and valet to pull up at the car right next to the same concierge again. I was listening to him talk to an elderly couple who wanted recommendations for an Italian Restaurant that was moderately priced. He suggested Bucco di Peppo and they were a little offended that he offered a chain. These guests were not staying at a Holiday Inn. The way he was talking to the couple was condescending. I also caught him looking me up and down when I came back from the bathroom and had rolled his eyes at me earlier when I asked him another question. Other than him, the staff is exemplary and after staying at all these hotels, everything is the same but the service is what sets them apart.

    25/05/14 | Link | Rating: 4.0
    659. Christine R.
    My friend invited me to a Mark Ballas (Dancing with the Stars dude) concert, we headed to one of the ballrooms, and listened to him rock out.  Reminds me of a younger Justin Timberlake with all the right moves.

    Palace Hotel is another timeless classic in SF, one must have brunch here or afternoon high tea, not just around the Holidays.  The bar reminds me of old time SF, where the men were smoking cigars while relaxing and drinking.  Similar to Carnelian Room (now closed), the good 'ole days.  

    After the 1906 Earthquake and fire, this fascinating Hotel was rebuilt by the Remillard Brothers who owned a successful brick factory in the late 1800's to 1900's.  From SF, San Jose, Marin, to the East Bay, they supplied all the bricks for the entire Pacific Coast to rebuild the city.  Their original brick kiln is still located in Larkspur occupied by The Melting Pot with a sign dedicated to the Remillard Brick Company historical landmark #917.

    29/05/14 | Link | Rating: 5.0
    660. Erin D.
    This is only my 35th 5-star review out of 540, so get ready! I LOVED this hotel. When you enter, there's a huge, gorgeous room with natural lighting, and you actually do feel as if you are in a palace. With marbled, huge hallways and extremely helpful valet service, the moment you step into this hotel, you feel special.

    I checked in with no problems. I was upgraded to a room with more space. I thought the amount of space was normal, but being an older hotel, I can imagine there were smaller rooms. The free amenities are enough to write home about. You'll get four jars of shampoo, etc and four little boxes of a mending kit, etc. I loved it!

    The room also had a fridge, which was great. The bottled water has a custom "Palace Hotel" sticker on it. On the back is a picture of the hotel. When you look through the water and shine the bottle in the light, the sticker is a bit of a hologram. It's very cool! I had a friend (who's easily amused) play with the water bottle for a bit. He was amazed by the hologram.

    Later that night, I wanted to make tea, but there was no coffee pot in the room. I went to the front desk to inquire. Pierre (guy at the front desk) stated he wasn't sure if they had coffee pots anymore and called housekeeping. While I was standing in front of him, he said, "Well she is a VIP, so we need to have a coffee pot delivered." I have NEVER been called that in my life as a SPG platinum member! He apologized for the confusion and promised to have a coffee pot delivered to the room.

    When I got to my room later that night, not only was there a coffee pot, but there was also all the other things you would need - disposable cups, cream, and an assortment of sugars, teas, and coffees. This was beyond what I had asked, since I just needed the coffee pot. Therefore, between Pierre calling me a VIP and execution of extra amenities, I give five stars. SPG platinum members receive rewards cards to give to SPG employees in appreciation when they give excellent service. I left a SPG appreciation card for Pierre (my first one to give away!), and I very much hope he received it!

    I decided to stick with the continental breakfast (free for platinum members), and I was not disappointed. Smoked salmon was part of the continental breakfast, and I was in heaven. I LOVE smoked salmon! I hadn't had unlimited smoked salmon for breakfast since staying at the Doubletree by Hilton in Columbia, SC last year. A lady looked at my plate and said, "I should've just done the continental breakfast. I bet it's healthier!" I made myself a smoked salmon and cream cheese bagel, and since it was a buffet, I could pile on as much as I wanted. Add some cereal, fresh berries, yogurt, and toast, and I was stuffed! Add eating in the naturally, well-lit palace room, and I felt like the Von Trapp children should come out to sing at any moment!

    EVERY step of the way, I experienced EXCELLENT customer service. One night's hotel cost me 12,000 points, and I would do it again in a heartbeat. I travel 80% of my life. Hands down, this is one of my favorite hotels!

    02/07/14 | Link | Rating: 5.0
    661. Criselle O.
    This has always been on my bucket list for places I'd like to stay at and now I can cross this bad boy off that list.

    How'd I feel when I arrived?  Like royalty. haha. Hey!, it is a 5 star hotel so yeah..
    It literally took us less than 5MIN. to check in.  This place is like a dream.  Especially during Christmas time.  I love the dining hall.. such a jaw dropper.  Oh, man...

    The rooms are nice but small.  I mean, it's in an old building so I didn't mind.  I'm pretty impressed how well kept this hotel is.  Everything was clean and how I expected it to be.

    The only downside was having to pay a $59 parking fee.  Honestly, I don't get how these expensive hotels charge you to park in their garages when it's already expensive to stay at.  I guess I shouldn't complain but then again, they failed to mention that's how much it costs upon arriving.  They kind of make you think it's free of charge.  

    Was left a little confused because the day of check out they slipped our bill under the door and it said they charged us $59 for parking but then credited it back on our card?  So the balance was $0 but then checked our statement and was still charged the $59?  We sent them an email to them regarding the confusion but they gave us this BS reason and we didn't want to waste our time so we just left it slide and paid the damn $59.

    - 2 stars

    25/12/14 | Link | Rating: 3.0
    662. Tim R.
    Not my cup of tea

    Although the lobby is beautiful and much like a palace, the rooms are outdated and the gym is tiny even though they have a big indoor pool.

    The location is great and close to many tourist spots. I stayed here during a work visit.

    Keep in mind that I like more modern hotels. I can see my parents appreciating this hotel a bit more.

    21/01/15 | Link | Rating: 3.0
    663. Emma W.
    It's a stunning building very grand indeed.

    The rooms are a good size and there is plenty room to hang clothes up and store suitcases in the cupboard.

    The bed is big, comfy and clean.

    The bathroom is a good size but you feel that tap is going to come off the wall as the water is turned on or off.  good shower tho.

    There is a big tv and plenty of tv channels to keep you entertained.

    Unfortuntley there is no free wifi (WTF) and you can hear other guest yapping in the hallway.

    Room service for meals is quick and the meal itself was good.

    08/10/14 | Link | Rating: 4.0
    664. Rupa S.
    Had my wedding here. This hotel is amazing for photos! The Catering and wedding manager, Monica Lostica, that worked with my wife and I was amazing.

    The big problem with this hotel is the thin walls. You can hear your neighbors and they can definitely hear you. So don't try knocking your boots or getting loud in your room. This was my main complaint for weddings. You cannot host a wedding and expect guests to be quiet... it's a joyous occasion. If you have a somber wedding group, this venue will work out, but my family was too loud.

    The night managers and security have horrible customer service. Stay clear of Allison Berger and the security staff (esp. Joel). The security staff followed my wife around the hotel without talking with her and scared her. Allison confronted us at our room and continued to accuse us of threatening a kid's life (false)... and instead of working to keep a calm tone and atmosphere at our door/hallway, she continued to escalate emotions on our wedding night. Guess you cannot expect this hotel to treat guests with respect. This felt like discrimination. they lost all future business, anniversaries, vow renewals, etc.

    If you have any issues with staff, it will be your word against theirs. There are no cameras in the hallways or around the hotel. So if you want to plead your case with the staff director or higher... it will be tough. It will be their staff's bias log of events against your words. So be warned.

    So main takeaways... thin walls, keep your decorum, and enjoy the beauty of the building, and watch out for rude staff.

    I recommend the St. Francis, the W, the Westin, and almost all other major hotels over this under staffed hotel. Definitely not worthy of the the title "Luxury".

    09/01/15 | Link | Rating: 2.0
    665. Robb L.
    Spectacular property.  Newly renovated but still classic elegance.  New gym. Pool. Rooms. Impeccable service in a great location.  Top 5 property I have ever enjoyed for a few days

    13/05/15 | Link | Rating: 5.0
    666. Manda Bear B.
    ********************* 1262 **********************

        Love this elegant hotel, part of the Starwood Preferred Guest, you earn point or mile when you stay here. The iconic Palace Hotel has remained the landmark hotel in San Francisco with such timeless creations as the Garden Court's stained glass dome, so beautiful that I have taken so many photos here just because of this.

       I often find good price on SPG.com website during off-season, you can get a room for around $180, but the $60 parking will just push it over, but still a fair price point for a StayCation.

      The all got remolded, even their deluxe room (cheapest one) 330 square feet, feature an executive size mahogany desk paired with an adjustable ergonomic chair. Comfortable bed, luxurious linens, and bathroom amenities. I love th 14-foot high ceilings and oversized windows for sunlight.

       The beautiful indoor pool is a must check out. The work out room is smaller but fairly equipped with latest work out gears and a  few machines. I don't mind the treadmill looking over to the pool side.

       Sunday brunch is a MUST at the Garden Court, as wel as Afternoon High Tea service here.

       Palace Hotel reminds me of the old luxurious time somewhere in NYC or Chicago that where I can doll up and feel like a queen when I walk in the lobby. Unfortunately the casual of the SF high tech crowd just kill the elegant and chivalry of the good old day that we saw in Breakfast in Tiffany, coming here make me feel that way!

    11/02/15 | Link | Rating: 4.0
    667. Lisa P.
    Booked a reservation one day before on Travelocity for this past Friday night.  My group arrived in San Francisco at about 10am, and went straight to the hotel to see if they could hold our bags until check-in so that we could walk around the city.  When we walked up to the reception desk, we were immediately greeted warmly and told they had a room available for us now.  As a member of the Starwood Preferred Guest program they also offered us late checkout, and accommodated a 3pm checkout instead of noon the next day.  The extra time we had access to the room made our short trip so much easier, since we had a home base to come back to and regroup for our entire trip.

    The room was small but clean.  The beds were very comfortable and the complimentary toiletries were high quality.  Complimentary newspapers were also available in the lobby, as was coffee in the morning.  

    Overall, the hotel was pretty and rooms comfortable, but all of the positive interactions with the staff made this hotel a 5-star experience for me.

    04/01/15 | Link | Rating: 5.0
    668. Raymond G.
    Palace Hotel - Classic, Timeless, Romantic and Business-Minded or Family Friendly!

    The Palace Hotel is one of the most romantic hotels in San Francisco.  This hotel is timeless and elegant when you first check-in. I have stayed here about 10 or 15 times and I always feel like I have escaped to 1930's San Francisco with the fortunate realization of having modern technology.  Walking in the hallways alone lets you know this hotel is historic because the attention to details on the doors, walls, rugs is magnificent.  The chandeliers add an accent to every part of the hotel.  The rooms are plush and the bathrooms have high quality amenities.  The hotel bar is the best place to have client meetings and after you are done - GO TO THE ROOFTOP POOL and JACUZZI.  This is one of the few hotels in San Francisco that has an indoor pool and hot tub that allows you to relax. This hotel is one of the best in the world and if you don't stay here... you will regret it!

    20/03/15 | Link | Rating: 5.0
    669. Jennifer L.
    The updated rooms are just lovely.  They did a great job with decor.
    Technology however?  Huge fail.
    My remote works. . . a little bit.  Sometimes.  The tv resets about every 20 minutes.  Just shuts off, and turns back on to women's lacrosse or Mario Lopez (ESPN, or the "menu" that shouts at you about recent entertainment "news" and movies for purchase, depending on its mood).  Once, the remote worked and I was able to end the torture and go back to watching Shark Tank.  The rest of the time I'm STUCK WATCHING ESPN BECAUSE THE TV WILL NOT TURN OFF OR CHANGE CHANNELS.  
    I typically use the app STAYConnect when traveling.  A) because hotel remotes are grody; B) because I can have a tv guide and see what's on, regardless of where I am.  The app can't even get the damn channels to change. Nothing has power over this television.  It is the dark overlord of entertainment and you will watch as it bids.
    Also, there is no mention of where to find a room service menu.  I looked in every drawer and cubby.  Here is a hint - through the magic of technology, it's on the tv, whose remote only works a little bit.  Where on the tv?  Well, you'll just have to hunt for it.  I called the operator after turning the room upside down for a menu; she told me to look for the room service menu under concierge on my tv (fun fact - it's not there; there is nothing called concierge - just look around for a while; you'll find it.  Probably.).    
    And then!  The fun really begins - because the menu listed is outdated, and the roast chicken you ask for is met with utter bewilderment by the room service staff, who think that maybe they can kind of make you something like that, but they haven't had that on the menu for AGES. . . and did you want the Maxfield's chicken?  Because they don't have that, but could probably make it. . . Sir, I have no idea what Maxfield's chicken is.  I'm asking about the roast chicken you have right here on my screen.  
    Can I please just get an analog menu?  That is current?  Oh, you'll put me through to housekeeping so they can send me a menu?  Great.  What's that housekeeping, you want to transfer me to room service so they can send me a menu?  Nice try - I just came from there.  You'll have a houseman bring one up?  Awesome.  I'll just be here, watching women's lacrosse at a Godawful volume because the remote doesn't work.  At least the tv itself features a power button, if no others, so I can end the torture.
    Great spot to stay if you're not a tv watcher or room service orderer.

    15/04/15 | Link | Rating: 3.0
    670. Brenda C.
    Phenomenal Easter brunch! Two words: seafood luge.

    Every type of food imaginable, and the food was of the highest quality. Mimosas and Bloody Marys included in the price. The room and decor were stunning.

    We also had drinks in the chic hotel bar after, where we had great service.

    08/04/15 | Link | Rating: 5.0