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Park Central San Francisco in San Francisco, CA

Park Central San Francisco in San Francisco, CA

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Company Info:

Rating: 3.57

Address: 50 Third St., San Francisco, CA, 94103
  • Mon: Open 24 hours
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  • Wed: Open 24 hours
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Comments (44):

1. Jamal M.
This hotel used to be the Westin. I stayed here for valentine's day and did not enjoy the experience. While I can't complain that the room size was a bit small because it was a good deal, I can surely say the service could have been much better. Upon arrival, the bellman never brought our luggage to our room so we didn't have much time to get ready for dinner when we get to the room later to notice nothing had been delivered. In the morning when we went to eat brunch, we asked to sit in the booth and were told we couldn't sit there because that section was closed off and 2 people were seated there about 15 minutes after (this really made me very angry and prompted me to write this review). I think the hostess made a real mistake in handling us in this way and I would love to get a follow up on that if anyone reads this review. Then when we went to check out, it took about 30 minutes to get our car and again the bags we left for the bellman requested were still in the room, which took another 20 minutes to deliver) and not in the car as we confined would be the case when it was pulled up. Overall, the service was very bad - from the  bell desk to the hostess and waitress that we dealt with to the valey. I think since the Westin has left this location, it's good days are behind it. I will not be staying here again.

16/02/15 | Link | Rating: 1.0
2. Roland J.
Beautiful rooms with beautiful views . Great staff . Friendly employees. Decent prices and the location is perfect .

23/02/15 | Link | Rating: 5.0
3. Nishad J.
Stayed here on Valentine's Day. Great experience. Nice room on the 18th floor with a beautiful view of the city. Very clean and in a safe neighborhood, walking distance to Union Square. It is basically a rebranded Westin Property! Definitely a classy feel overall.

20/02/15 | Link | Rating: 5.0
4. Modern L.
We are half way through our stay here and we love it.  We upgraded our room reservation that we scored on Hotwire for $20 extra a night to the 36th floor, plus other surprises.  The hotel is clean, the staff is very nice.  Housekeeping is very nice as well.  Beautiful rooms overlooking Moscone Center and the park below.  Wifi isn't free here, however with our upgrade we managed to get it included.  The wifi is fast here though if you do pay for it!  Easy walk to the Bart, and we are right off Market Street.  There's a Starbucks across the street, and lots of drug stores around If you need snacks or last minute amenities, although there is a shop in the hotel by the elevators.  We are staying 4 nights - 2 more nights to go - we will update if any disasters happen.

15/02/15 | Link | Rating: 5.0
5. Al E.
How many times do you get to make a first impression?  When we first arrived, Park Central had two people working registration, with two lines, so I waited on one of the lines.  When the person ahead of me was finished, I stepped up to the desk and the young lady said "excuse me" and left with a big smile carrying a plant.  I waited like a dummy for a while but she never came back.  That will always be my first and lasting impression of the service at Park Central.  
Here is another example of Park Central's level of service.  We stayed 5 nights, we are very clean, the only thing we needed was to change our towels and for additional toilet paper.   We took the dirty towels to the maid, put our garbage in her garbage bag and put our recycle with hers.  We asked her to just change the towels, she said no because our room was not on her list.  We said we don't require service just change to towels, one for one.  No.  Does she think we are stealing towels from a $330 plus tax per night room?  We called the front desk and they sent up 4 sets of towels and didn't take the old.  What difference does it make besides making us annoyed?  
Another example.  Our safe was not working.  The hotel sent a person from security to verify that it was not working.  Then he had to call engineering who came to verify security verifying us that the safe was not working.  Engineering thought the battery needed to be changed.  He came up with a programming tool but no battery.  They sent another person up with a battery.  After a while they determined that they could not fix the safe and left.  Later they returned with another safe and proceeded to replace the non working safe. They unbolted the old safe and had to bang it out.  They bolted in the new safe, told us it was fixed and left.  The problem, in addition to this laughable display of ineptitude (this can't be the first time Park Central encountered a non working safe) is that they did all the chopping, unbolting and bolting with our coats, suits and gowns still in the closet!  
Service this rude and poor amongst so many employees and departments is a solid indictment of the management team and ultimately the general manager who accepts this level of service to represent the hotel.  
On the positive side, the room appeared to have been renovated recently, the carpet was fresh, the bed was comfortable and the furniture was well kept.  The HVAC and all the lights worked but the coffee maker spit out coffee from the top of the filter tray.  It made a mess but we cleaned it up.  I've used the exact same coffee maker in other Starwood Hotels, but with a deeper tray, with no problems.  
The location of the hotel is convenient.  Located within walking distance of the BART and many Muni bus lines.  
All together I would take a point away for the receptionist and a point for the maid.  They were just rude.

15/04/15 | Link | Rating: 3.0
6. Erica I.
Amazing service!  Staff was extremely friendly, helpful and accommodating.  Great clean, modern, conveniently-located hotel.  Can't wait to stay there again soon.

07/03/15 | Link | Rating: 5.0
7. Zak M.
1: They charge $15/day for WiFi. Now days most of hotel don't charge.
2: No pens and  memo pads in the room.
3: A House cleaning lady was sitting on the floor in front of my room and waiting for me to check out with her iPhone checking.

Almost $400/ night hotel should improve those.

13/02/15 | Link | Rating: 2.0
8. Randy B.
The Ghost of Westin Past:

My family and I stayed here for the weekend.  We are SPG Gold members so we usually stay at a Starwood property when we travel.  We got two adjoining rooms (2512 and 2514).  We  have stayed here a few times in the past when visiting SF.  It is close to the BART and it is about a 15 min walk down to the water.  

I guess after my wife booked, ownership changed and it became Park Central San Francisco.  Their website says they are "Updated and Unsurpassed."  Aside from signage, it looks pretty much the same to me.  On the placards by each elevator, they simply placed stickers over any Westin indicia.  Kind of tacky, but no big deal to me.  If they are trying to portray themselves as some luxury hotel, I don't think they succeeded.  Upon arrival, the bath tub stop was pulled well outside the drain which exposed the metal hardware underneath.  Pulling the lever that raises and lowers the stop had no effect.  I called maintenance and they came and simply put the hardware back down into the drain pipe and it functioned as it was supposed to.  Had I known it was such an easy fix, I would have down it myself.  My point in bringing it up, however, was that if you are marketing yourself as a luxury hotel, that should have been taken care of prior to our arrival.  

I mentioned the Ghost of Westin Past.  For whatever reason, the top left drawer of our dresser kept popping open.  We would push it completely closed and after a little while, it would just slide open.  Maybe we needed Ghostbusters to come solve the problem.  

Also, the water pressure in 2514 was poor.  It was supposed to be a rain shower head, but it was not much more than a dribble.  The other room was slightly better.  My experience with true luxury hotels is that they do a better job of pumping the water with pressure to all the rooms in the hotel.

We asked for and received a small refrigerator to keep milk cold for our baby   But, when the guy brought it, he plugged it into an outlet that did not work.  He did not verify that it functioned.  When it was not cooling about an hour later, we called maintenance again.  A different guy came.  He immediately recognized that it was plugged into the wrong outlet and he moved it to another outlet.  Something about the outlet being connected to a light switch or something.  Anyway, it's another thing that a true luxury hotel would not miss.

Side Note:  We always request a separate refrigerator when we travel so we don't run into those issues with the pre-stocked fridges where you get charged if the can of coke or cold Snickers bar is accidentally shifted 2 cm.  This literally happened on this trip.  A wine bottle accidentally got shuffled a bit and we got a charge on our folio.  It was fixed when we brought it to their attention, but still a bit annoying.

Having experienced the hotel under new management, I can say that I don't see this as a luxury hotel.  It is what it always was, a solid Westin hotel.  The staff was pretty nice.  The rooms are generally clean and the beds comfortable.  They accommodated our adjoining room request.  They got the room turned quick so we could check-in early with our small toddler.  As SPG members, we got free wi-fi.  

Bottom line is that this property serves our needs.  As long as the property maintains their affiliation with Starwood, we will probably continue to stay there.  If we are looking for something a little nicer, we will stay at the St Regis.

23/02/15 | Link | Rating: 4.0
9. Ed T.
I was very disappointed in my stay at Park Central as I was expecting more because after all, it is a Starwood property. The Park Central use to be a Westin and was so much nicer when it was.

Pros: Valet, bell boy, and housekeeping great. Rain shower and gym was a pleasant surprise. Free headset with cold hand towels were a nice touch.

Cons: Manager, desk girl, toilet were horrible.
The girl at the front desk sucked and I felt like she could wait to get off work. For someone in customer service she should greet her guests with a pleasant mood. The toilet was a kid's toilet and I could barely fit on it. The safe was locked and they couldn't get it open. The pillows were the long ones and was hard as a rock. When I asked for a new down pillow, they brought me an even harder pillow. They charged me double for internet and when I asked the manger to reverse the charges he said he would. He has yet to do so.

03/04/15 | Link | Rating: 2.0
10. Kris M.
I wish I could rate zero stars. I have never been so upset with a hotel. As a birthday gift to my 23 year old daughter I booked her and a friend a room. They were very excited to spend a day and night in the city. When I called for a reservation, I gave my credit card and specifically asked if I needed to send my card along with my daughter. The answer was no. Upon arrival my daughter was greeted by a very rude man who accused me of lying about the fact that I was told I did not need to give her my card. She said he treated her like a second class citizen and even rolled his eyes at her.  The girls had many bags with them and asked for help up to their room. The man pointed his finger to the elevator and said no one was available. Their room had food left over from the previous guest and smelled of curry and spoiling food. I am so dissatisfied and disappointed. I will NEVER patronize this company again.

28/04/15 | Link | Rating: 1.0
11. DC L.
Great location and very friendly staff. Rooms look like a Westin-type hotel (just slightly older style). Very good restaurant at the lobby. Corner rooms have a great view and a lot of natural light. Definitely recommended, especially for business visits.

07/05/15 | Link | Rating: 5.0
12. David C.
Apparently I'm not staying at the same hotel others are reviewing.  I found the property to not even be on par with a Holiday Inn.  It was fine, but nothing special.  Smallest hotel room I've ever seen - even counting Europe. Also, the ceiling in my room barely hit 7 feet. I could literally reach up and touch the ceiling (I'm barely six feet). And even on the 10th floor, street noise was exceptionally loud.

Perhaps I simply got a bad room.

Plus, they are doing a system update that took their entire network down - during prime checkout time?  Come on...that's amateur hour!

Not terrible, but with all the hotels in the area, I doubt I'd go back.

02/04/15 | Link | Rating: 2.0
13. Carrie B.
Make sure you don't leave anything in your room when you check out!  We had a pretty good stay for the room price (don't eat in the restaurant though - ridiculously pricy - yelp for some good breakfast places nearby); however, I realized that I left a clothing item (less than 1 pound) in the closet after we checked out.  When I called to have it shipped to me (four hours away, in state), they planned to charge me $30 for shipping and handling.  
Very irritating!  Will avoid this hotel in the future simply because of this charge - it is indicative of the hotel management's overall policies.  They overcharge you for everything to make up for a reasonable room price.

10/04/15 | Link | Rating: 1.0
14. Jeff S.
We booked a 2 room suite and upon check in we we're put in a suite on the 32nd floor. Awesome views as this is a corner suite overlooking Moscone Center and Financial District. The room goes for $464+tax and $59 per night for parking. There are dirty walls and weird empty cabinets, also the weakest mini bar I've ever experienced. I called the front desk regarding the disgusting chairs and lack of "attention to detail". They are supposed to send up new chairs. No excuse tho regarding the filthy furniture and a room thrown together with left over crap! I just found what looks like a "sex stain" on the couch...... Ewwwwww

15/04/15 | Link | Rating: 1.0
15. Tracy W.
I am currently staying at the Park Central.  I stayed here when it was listed at the Westin and it just changed its name as far as I can tell.  I am a SPG Platinum guest so they upgraded me to a high floor corner suite.  The room is exceptional.  Or should I say two rooms because there is a living and dining area complete with a coffee maker, fridge, and an extra closet.  The other room has the bed and it is very spacious.  The views are incredible.  The room is very clean.  This hotel is conveniently located to Market, the Financial district, and the ball park.  And it is reasonably priced.  I recommend this hotel.

16/04/15 | Link | Rating: 5.0
16. Kiki W.
Beautiful, simply designed hotel in the middle of everything and just a minute walk to a lot of munis. The lobby smells like lavender. We were able to get our room 5 hours before check in which was very nice. They even held our luggage after check out. The traditional room was spacious for two people. The bathroom is a little small but no need to complain about that. The bed was amazing. Couldn't hear any outside noise at all. The view from the window by the elevators was very nice, even rode up to the 36th floor to see it from there. Never encountered a rude employee. Would definitely stay here again.

13/03/15 | Link | Rating: 5.0
17. Lee N.
Looks nice, right? Sorry, you cant polish a turd. If you're responsible for thousands of dollars per day, you'd think that at least the desk clerks would listen to what you're saying. I stayed here for business but if I had paid for the room this review would be MUCH worse. I put a card on hold for incidentals and it was charged over $1000 after I ASKED THEM EVERY DAY!!! NOT TO CHARGE THAT CARD. Two weeks later and they finally reversed the charges. That, in addition to a mini bar that it isn't stocked and then charges you for items you dont use and no room for your own items. Looks nice, feels ritzy, all a facade. DONT DO IIIIIIITTTTTT!!!!!! Beds wet soft though and the view was awesome.

13/05/15 | Link | Rating: 2.0
18. Lupe H.
Stayed here this past weekend. Completed loved it. Clean, great location, and comfy beds that you don't want to leave in the morning! The were a few concerns: valet parking (about $60/night with tax), TV did not have clear channels, and no free WiFi (only in the lobby). If they came down a little on the valet price and offered free WiFi, I would have given it a 5 star. Would stay here again.

26/04/15 | Link | Rating: 4.0
19. David D.
I am a SPG Gold Member and decided to try this hotel.  I read the Yelp reviews and saw a few bad comments about the rooms being out dated.  I called the hotel and talked to the front desk and they said they were just completing some renovations and mentioned I was concerned about that.  I was assured we would be very happy.

In fact I was very happy with everything at this hotel.  Proximity to the SF shopping and walking to the Giants stadium.  All the help were great, I can't say enough about this trip and the experience.  We did not eat there so I can't rate the food.  Uber was parked right at the hotel which was great.  Will stay there again!!!

04/05/15 | Link | Rating: 5.0
20. JP N.
This place sucks. Staying here right now. $75.00/night to park your car. Waited 25 mins to get car out of valet this AM after phoning in the request well ahead of time. The restaurant is mediocre at best. I got a hamburger; the bun very dry and they put a gross dressing on it even the menu said nothing about dressing. How can you mess up a hamburger? If other Starwood properties are available, skip this one. The end.

16/05/15 | Link | Rating: 2.0
21. Sophie M.
Pros: 24 hour gym, free headphones, and great view from the 34th floor

Cons: no swimming pool or jacuzzi

29/03/15 | Link | Rating: 4.0
22. Jonah K.
Used to be a Westin, but it's more like a holiday inn. The rooms are pretty crappy, the hotel itself is decent, and the staff is okay. They are probably not going to retain starwood affiliation, and I can understand why this place just isn't up to par IMHO. I stayed here once, and I will never stay again, the beds are not comfortable at all, the rooms are dated, but the prices are decent for the location.

08/04/15 | Link | Rating: 2.0
23. Jason S.
I was here during Developer Week so I had an outrageous room rate of $560.

The hotel changed from a Westin after I booked.

Room 2726: queen corner room

Small, dark, smelled bad (may have been room service from next door)

Empty box of cigarettes left in room. Tangle of electrical cords by the desk.

14/02/15 | Link | Rating: 1.0
24. Theresa C.
We stayed in room 3425 and paid $309.00 a night for 2 nights.  The room may cost more, but we received a complimentary upgrade.  Great corner room with floor to ceiling windows.  Great views of Yuerba Buena Park.  Watched a gorgeous sunset from my room.  The room was a bit awkwardly shaped and would have felt cramped without the windows.  The bed was quite comfortable and the service (housekeeping and front desk) was also quite good.  The hotel does charge for wifi, but if you are an SPG Gold (Starwood) member, you can get it free.  Not a Starwood property, so the toiletries are different - but still good.  They have a rain shower and provide a 4 pm check out for SPG Gold members.  The location is excellent.  We would definitely stay again.

14/02/15 | Link | Rating: 4.0
25. Claire P.
I surprised my husband and we stayed here over the weekend and celebrated our anniversary. I booked my stay a couple weeks back with SPG and it was very easy and the price was great! We got upgraded to the 24th floor and the room was perfect. The view was awesome and we actually could see the Chinese parade from our room. The staff was very friendly. Maso bar was great and convenient. Our breakfast was part of our package which consisted of only cold buffet which was enough to fill is up. Valet parking was pretty expensive so we parked around the corner on Stevenson at and left out cat there for 24 hours and paid only $35. Everything is walking distance so no need to drive around. Bars are like 2 blocks which was very convenient.

I would definitely recommend staying here. I would definitely come back!

09/03/15 | Link | Rating: 5.0
26. Dee F.
My husband and I were watching a concert at The Warfield and wanted to stay the night in the city.  So happy our daughter booked us a room here!!  The Park Central is located in the heart of the city.

The staff was friendly and we were upgraded to a Premier Room on the 36th!  What a nice treat especially since it was our anniversary getaway and they gave us a 3 o'clock check out which was perfect.  

The next morning I called down and asked if our room was available for a second night at the same rate.  The rep went ahead and extended our stay!

I fell in love with the shower!!!  No shower door (so cool), hooks mounted in the shower wall (how convenient),  rain shower head and the way the shower drains at a slope is (super cool).  The bathroom door is impressive.  It's the type that doesn't slam open or closed.  It automatically stops and glides to the open/closed position.
 
The room was clean and spacious.  It had LED lights mounted on the bed.  Not to mention they have so many power outlets all around the room and also mounted to the side of the bed.
Our room had a desk and chair, walk in closet, fridge, coffee maker, an iron with ironing board and blow dryer.

Probably one of the nicest rooms I've ever stayed in!!
The only draw back is no free wifi.

26/02/15 | Link | Rating: 5.0
27. Keith C.
Awesome location if you will be at the moscone convention center. Very comfortable beds Nd nice bathroom. Adequate fitness center. Great restaurNts nearby

19/05/15 | Link | Rating: 5.0
28. Kristina K.
Pros:
-The lobby seems to smell amazing at all times (must be the candles?).
-The staff is beyond friendly.
-Starbucks coffee and tea in the room.
-Great bath products.
-Area surrounding has lots of shopping and food options.
-Super comfortable beds, perfect after lots of walking or playing tourist. Thick, heavy sheets (if you're like me and you like that kind of thing).
-Rainfall shower head.

Cons:
-No pen and paper in the room. Maybe I'm old fashioned but I have a tendency to make myself lots of little notes and this threw a wrench in that.
-While people on higher floors seem to have great views, mine was of a roof and an unfinished building.
-My room was right next to the elevators and they made some noise during the night.

Overall, my stay here was wonderful. My list of cons really feels like nitpicking. I very much enjoyed it.

15/03/15 | Link | Rating: 4.0
29. Zoie H.
I owe a very big thank you to Yelp for hosting myself, and all the other Acronym members, in the Park Central hotel over this weekend.

The hotel itself was beautiful, the staff were extremely pleasant and helpful, and overall I very much enjoyed my stay.

It was my first trip to San Francisco and in my opinion the hotel was very centrally located; it was a quick 1-2 minute walk from the Montgomery BART station (and was located next to several tram and bus stops) and the hotel was surrounded by retail stores (Radioshack, Marshalls, Target, CVS, Walgreens), food joints (Super Burger, CPK) and night life activities (Daves Bar and various other bars).

I arrived very early in the morning and was able to store my bags at the bell-hop desk in the lobby as I went on a quick trip to Alcatraz (walk to mission street and take the F bus for $2.50 it takes you all the way there).  When I returned later in the day, around the official 3PM check in time, I was quickly greeted and it only took a few minutes to check into my 6th floor King sized bed room.

As other Acronym members have noted the views from the room were either really good or kinda mediocre. I felt like my view landed somewhere in the mix. Although from my window  I could see a grassy park area, and a view of the trollys I also had a view of Kristina K's concrete roof thrown into the mix. Positively speaking though the large windows did allow for a ton of light to brighten up the room.

The room itself was a very good size, especially for one person, and it would be comfortable for two. It came with a small seating area (2 comfy chairs, a footrest, and a small table), a computer desk (complete with outlets built in), a large television set, a well stocked (but pricy!) mini-fridge and snack draw),  several different floor and table lights, and a large closet with several hangers, robe, and safe. The washroom area was small (standing dead center at the sink I could reach out and touch both walls), and I would say perfect for one person at a time to get ready. The counter space was amazing though - and over the course of a weekend I soon had all my makeup sprawled over it. The shower/tub combination featured a rainforest shower head, as well as a smaller head on a hose, and you could use both together or interchangeably. Water was quick to heat and the pressure was good. No complaints there. Also the bathroom was stocked with three large towels, two smaller towels, and two face towels as well as a selection of CO Bigelow toiletries (shower wash, soap, shampoo, and conditioner) and additional rolls of toilet paper and tissues. I also really appreciated that the bathroom included a large freestanding makeup mirror (two sided, magnified and non-magnified). I bought a small one from home but I really appreciated this small little detail was included, it made putting on the daily warpaint a breeze!

The bed in the room was very comfortable and after several jam packed days it was wonderful to slide into its soft white sheets. I slept amazingly! Something that is sometimes hard to do in a foreign bed.

While the Park Central does offer a breakfast and lunch menu (both pricy!) I was eating out every day with the other Yelp members, so I did not try this option. Wifi is pricy ($18 a day) but waived if you are an SPG member. Although I am not the hotel was kind enough to waive it for me. Connecting to the wifi is a breeze (your room number, and the last name the reservation is under) and once connected I received a quick constant connection.

Overall I am very pleased with my stay at the Park Central hotel. Thanks again Yelp!

16/03/15 | Link | Rating: 5.0
30. Erika W.
When I visited San Francisco, I stayed at The Park Central. First off, any place that gives me lavender shampoo is alright with me.

Besides the little take aways, the hotel is conveniently  located around lots of eating and shopping, so you can practically walk everywhere you need to go. The rooms are large and very comfortable, and if you run out or forget to pack something, the concierge desk is extremely helpful.

However, if you're looking for free perks, you'll miss them here. There is a refrigerator in the room, but it's stacked with mini bottles and beverages. If you drink it, you buy it. Room service and incentive charges are so closely nestled into the hotel rooms, you have to be super cautious before eating or drinking things. Also, if you need to use the internet, there is a separate charge for that as well.

Stay here if you want all the luxury but don't mind paying the price.

I'm not complaining. Cushy pillows, lavander soap. I'm hip.

27/03/15 | Link | Rating: 4.0
31. Julia P.
Whoa! Have I been here before? Deja vu?

Oh right, this hotel changed names from the Westin to the Park Central.

Same bar, same lounge, same decent staff, same building.

The bed is different and the toiletries are different though (oh how I love the soap that Westin provides).

Bonus though, they're still Starwood - score.

07/04/15 | Link | Rating: 3.0
32. Andrew H.
I can say, without a doubt, that this is the most comfortable bed I have EVER slept on.

EVER.

SOME beds just feel cozy when you sit on them.  Some feel cozy when you lay down on them for 5-10 minutes, but don't "put out" for any longer than that.  Not this bed.  Everything from the mattress to the linens to the pillows were PERFECT.  So many hotel pillows have obnoxious "spring" in them, they are kina like a BOUNCY BALL.  Not these, perfect amount of "sink".

The view from my room was also pretty great, as were most of the facilities.

Why no 5-stars?  

1) SIXTY DOLLAR valet-only parking.
2) Downright deceptive in-room food/drink/sundries.  This stuff is setup to appear free, but everything is outrageously priced will-power fodder.  DON'T DO IT FRIENDS, DON'T DOOO IT.

This is also probably the nicest hotel I've ever stayed in.  That probably has more to do with the fact that I don't travel to stay in hotels, I travel to travel. (this was paid for on the company dime)

04/04/15 | Link | Rating: 4.0
33. David T.
Surprised there's no reviews for this hotel yet, well, here we go.

Stayed here during Valentines day weekend. The price was good for what we got and when we got it. The room was very big and got the job done, nothing crazy. Staff here is also very helpful in bringing you what you need.

It's right in the middle of where you want to be. Geary, with all the brand stores, is right up the street, along with union square. Perfect place.

Highly recommend staying here!

18/02/15 | Link | Rating: 5.0
34. Kelly W.
I really enjoyed my stay at this hotel. It's located just a block and a half away from market street. It's in easy walking distance to the Bart, busses and a big mall.

The hotel itself was very nice. The rooms were spacious and clean. The bed was so comfortable that it was hard to get out of it in the mornings. The room had a big window and the view was excellent. The bathrom was nothing special but shower had excellent water pressure.

The staff was super courteous, friendly and helpful.  The only thing that was shocking to me was that valet parking was $53/night but that's probably what it is for all of the hotels in that area. I would definitely stay here again.

26/04/15 | Link | Rating: 4.0
35. Kat K.
My stay here was pretty good and it was super comfortable and I really couldn't ask for much more than that. The staff, in general, are friendly and helpful.

The standard room I have is a really good size for two people, and is one of the smaller rooms on the floor. But I'll take it because of my view (3526) - with two really large floor to ceiling windows and the one facing the bed (queen size) gives you an excellent view of Alcatraz, a glimpse of Golden Gate and Coit Tower in the distance.

The washroom is a fair size; but if you are traveling with two people - it really only allows for one person to get ready - but while it doesn't boast a shower/tub but offers a 1.5 person shower; which is sufficient for my needs.

The hotel wifi in room is pricey (appx $20 a day) - but if you are a SPG member; you may end up with this getting waived - so check at front desk.

One annoyance for me is that the bathroom fan can not be turned off manually by a hotel guest. You need to call maintenance to turn it off for me; which gives me a bit of odd moment - but if you close the bathroom door the noise is muted somewhat. But I do find it a bit weird that I need to call maintenance every single time I want to either turn the fan on or off.

Overall - Park Central San Francisco is a pretty great hotel to stay at - and it is pretty easy to get to and from shopping or Financial district or even the Ferry Terminal.

14/03/15 | Link | Rating: 4.0
36. Kontji A.
From the bell captain to the front desk, the hotel staff is stellar!

The bell captain gave me a map of the area the moment I stepped out of the taxi.  It was a nice touch.

The beds are extremely comfortable and the pillows are fluffy.  I slept like a baby.

The standard room size was a little snug, but cozy.

I stayed on the 5th floor and had a decent view of 3rd Street.  The windows are a good size.

My only advice would be for housekeeping to take a closer look at the commode.  I noticed some unsightly smudges. Eeek!

15/03/15 | Link | Rating: 3.0
37. Nat N.
Great place to stay when you're visiting San Francisco for business or pleasure.

I arrived at the hotel at 7:30 am and understandably my room wasn't ready since check-in isn't until 3pm, however, since I had put in a request for early check-in when my reservation was made, that was duly noted on my reservation and they said they'd use their best effort to have my room ready around noon time.  No problem - they have complimentary bag check so I checked in my suitcase and was on my way to explore the city.  My room was ready at about 1 pm - right about when I was ready for a nap.  Kudos to the hotel for getting me in my room earlier than check-in time.

The hotel is very conveniently located in the city.  I believe it's technically located in the financial district, but it is also a couple of blocks away from Union Square, one of the main shopping areas in SF city.  In the immediate vicinity of the hotel there are coffee shops, Walgreens, CVS, Boudin, Ghirardelli, and Super Duper Burger (a must!).

If walking is not your thing, don't worry because you can easily hail a cab, Uber, or take the Muni or Bart from the hotel.

I was assigned to a room on the 8th floor with a king size bed. the size of the room was spacious for one, and would be perfect for 2.  The bathroom had a toilet and bathtub with rainfall shower head.  My room was cleaned daily and I had no issues with housekeeping. They did a great job.

Wi-fi is available for $18.95 (free for Starwood Preferred Guest members).

17/03/15 | Link | Rating: 4.0
38. Daniel B.
Park Central San Francisco is a nice 36-story highrise hotel located in SoMa (South of Market) bordering Market Street and the Financial District and only two blocks away from Union Square. Prime location. This hotel is a Starwood hotel and was last known as The Westin Market Street San Francisco until January 2015 when the hotel completed renovations.

I enjoyed my multi-day stay at this hotel which consisted mostly of sleeping and showering. I was busy and didn't get to explore the hotel much so I didn't get to try the hotel restaurant, MaSo, nor take advantage of any amenities. There is a gym, but no pool. Check-in time was 3pm and check-out was 12pm.

I had one of the "Traditional" rooms on the 6th floor of the hotel. It rang up at $239 per night plus Internet Wi-Fi at $14.95 per day. The room had a view of the adjacent Four Seasons hotel and the beautiful, green Yerba Buena Gardens. Arguably the most important part of the room, the bed, was king-sized and super comfortable. I thoroughly enjoyed the silky smooth white sheets and plush down feather pillows. So fluffy and relaxing.

The room had three large floor-to-ceiling windows with dual-layer curtains, perfect for letting the daylight flood in or almost completely blocking it out. There was a shower-tub combo. The shower had both a handheld shower head and rain shower head. The sink and vanity were located separate the shower-tub and toilet. The closet contained two foldable luggage racks, wooden hangers with clips, an iron and ironing board, and a safe for valuables. I never got a chance to check out the fridge nor turn on the TV.

I did use the desk and office space plenty and that is where my gripes come in. The hydraulic pump on my office chair was bad. When sitting in the chair at certain angles, the seat would slowly but surely pump all the way back down. It was annoying. On my way out the first evening, I told hotel staff about my faulty chair and they supposedly had it replaced. However, when I got back to my room, I encountered the same problem. I don't think they swapped my chair with a working one. I guess I had to show them the malfunction in-person because it can be hard to replicate if someone doesn't know exactly what to look for.

On top of that, one end of the Ethernet cable (wire for the cabled Internet connection) was broken. Since I was mostly satisfied with the Wi-Fi speeds, I didn't bother to report the damaged cable. I was getting download rates of about 9 Mbps and upload rates of about 8 Mbps -- sufficient for my needs. The upload rate was better than I expected. I believe up to five devices can be connected per room. We had no issues with a Windows laptop, iPad, and iPhone, but the Internet on my Android phone was so wonky that sometimes I switched off the Wi-Fi and opted to use my mobile carrier's LTE data instead.

The staff was great. Everyone was very efficient. Check-in and check-out were lightning quick. All the housekeeping staff I ran into in the hallways seemed friendly. As is customary at other hotels, if you happen to arrive early or leave late, the hotel will store your bags in a secure room at no charge.

Overall, I think this is a fine hotel.

23/03/15 | Link | Rating: 4.0
39. James J.
My first ever trip to San Francisco and I have zero complaints about the comfortable, accommodating Park Central (except maybe the confusion sourced from their recent name change from "The Weston" and the temptation of mini bar snacks/drinks).  If you are aiming for 4-stars spots that give primetime opportunities to explore this is the spot to be!

The Space

Right smack dab in the midst of bustling downtown, Park Central is large and in charge.  When you walk in go to the RIGHT for check-in (ladies to the left are for concierge and general info) to avoid what I imagine is a constant issue for them.  Not the most intuitive but a minor note.  

The lobby has a restaurant/bar, a lounge area, and also a complimentary bag check area for staffing your luggage prior to actually heading out of town (I had a red eye so it was nice to keep my stuff safe while I spent the day, post-checkout, exploring).

The Service

The staff was incredible: polite, informative, patient and every other flavor of professional.  I saw all types of visitors come through (from t-shirts to tuxes) and each guest was equally important to the team.  When I had a few newbie questions to ask, they were quickly and happily answered despite my knowing they probably get the same ones over and over and over and over.

The Rooms

I stayed in a double and it was extremely comfortable (granted I was alone in the room) and clean.  The view was incredible thanks to a large, crystal-clear window overlooking the energetic Franciscans, and plenty of furnishings were available for getting comfortable (desk, lounge chair, etc.).  My shower had one of those luxurious waterfall-style shower heads (win!) and, unlike most places that offer up weird-smelling soaps and shampoos, their included amenities had me feeling "so fresh and so clean, clean."

One thing I was less-happy about: the sensor-monitored mini-bar.  I had planned to get a few beverages of my own and chill them, but I was informed that removing items from the bar automatically adjusted the hotel bill.  This effectively meant having to either remove everything and sort out that fact upon check out or just forego using it at all.  Not a fan of this but I get that they are trying to make money off of convenience.  Sure was an inconvenience to me though.

Final Thoughts

You will have a comfortable stay here no matter what you are in town for, and the location is so ideal you could likely walk to anything you wanted or needed to.  If you are shopping around for a 4-star spot I would recommend this crew and that killer view!

29/03/15 | Link | Rating: 4.0
40. Suzanne Q.
I really enjoyed my stay here. I chose it because of the location and the fact that they're a part of the SPG family (yay for double points!)  

The staff was friendly and efficient. The valet parking is convenient although pricey (~$60)  the hotel is newly remodeled and very clean. The rooms are small but have floor to ceiling picture windows for lots of natural light, even on the lower floors. We could hear some street noise but the rooms were still surprisingly quiet. The beds were comfortable and I got a great nights sleep.

It's a prime location right by Union Square with plenty of shopping, dining, and entertainment options. it's also an easy 20 min walk to AT&T Park.

I'll be staying here again.

19/04/15 | Link | Rating: 4.0
41. Tyler R.
Park Central's main grab (initially, of course) is that it is central to everything.  Given that "doing everything" was one of the main themes to this trip, the hotel choice was fitting.  I have to thank Yelp for the room - they were the reason I was there and this is one of their go-to lodging choices.  Excellent company, excellent choices.

As a breeding ground for black cars, mustache cars, Uber cars, taxi cars, I challenge you to have a difficult time getting around if you didn't rent a car.  This was my first time in SF so I chose to walk almost everywhere, but the options were there for the taking.

I was hoping for a room with a view - challenge accepted and completed.  I was able to look at the Moscone Center / Yerba Buena Gardens, and drool over the fact that day before Tim Cook was FEET AWAY FROM THAT VERY SPOT showing off some awesome new Apple gear.

The rooms are updated and comfortable, the water heats up quickly, the shampoos & such were really awesome (I was given a lot of them and definitely took the extras home for subsequent non-bag checking travel) and I got two beds - as it was just me, one ended up as "organized closet bed" for the next day's clothing choices.

A pain point of high-rise hotels can be the elevators...but these were quick and almost always where you needed them to be.  So if you got to the lobby and forgot something in your room (hopefully not your key, although that would be a quick fix) - it wouldn't take you 10 minutes to get up and down again.

Every morning, I woke up to what looked like an almost fake view of SF and I enjoyed every second of it - sunny, bight, happy people...Truman Show?

And, most importantly, once you inevitably finish the Starbucks in your room...there is one diagonal from the hotel.  The ultimate definition of accessibility.  

I'll be back to SF, and I would definitely stay here again.

25/04/15 | Link | Rating: 4.0
42. Jon C.
I stayed the night here because my gf got the room free from her business. Thank god because if I had to pay for our stay I would've been pissed.  The room was Tiny, the mini fridge was unusable because it was filled with ripoff refreshments, and the bathroom was old and outdated with no light over the shower. The view from the 27th floor was good and the sheets were soft but that was the only bright spot. The worst part was the hotel staff.  Their claim of being a 'higher' end hotel would lead to expectations of quality service however, when I called the front desk to inquire about parking, the lady who answered was unhelpful and rude. She barked at me "the garage is NOT a part of the hotel" (even though it is physically in the same building), "and you will have to talk to them,sir, I will transfer you".  And I was left with an endless series of unanswered rings.  So I had to go down 27 floors and out front to ask my question.  This type of response was given to me by the security staff as well when I came back the next day to pick up my suit I had accidentally left there ( luckily the housekeeping staff were honest and helpful )

If you are looking for a classy high end hotel, skip the park central.

03/05/15 | Link | Rating: 2.0
43. Mataiasi A.
We were arriving late to the hotel and I called the hotel to let them know. Richard answered the phone and he said that would be fine. When we got there Richard checked us in with his welcoming demeanor. He was very nice and upgraded our room since I was an SPG member. Thank you Richard for your kindness. The first night I was staying on points and second night in cash. Richard told me that he would link the reservations together and the CC would rollover to the next reservation.

However, the next day, Housekeeping was pounding on our door asking us if we're checking out. I told them no we had a second reservation. So i called downstairs and they told me that I would have to come down and swipe my  CC again. I told the FD agent that It should of been linked and he said no I still have to come down and swipe my CC. A little frustrated, I went downstairs and the FD agent said Oh no its okay we handled everything. Everything is ok. So this means, that they did link my reservation together and I Didn't have to swipe my CC like the FD agent said. If the Front desk agents can just be on the same page. It was a little mishap.

But everything at the hotel was nice! I loved the layout of the hotel and our room was awesome. And the bartender (I forgot her name) hooked up the drinks.  

Thanks again Richard for the nice upgraded room!

10/05/15 | Link | Rating: 4.0
44. Gabi M.
My stay at Park Central SF was very similar to my past stays at the Westin.  Not much has changed, although I did notice that the service seemed extra friendly (even more so than in the past before the name change)!

I slept well each night in my "Heavenly Bed," I utilized the fitness room one morning, I was pleased with the very central convenient location of the hotel, etc... I also used the full length mirror daily, the bathroom amenities, etc... I rented an On Demand movie one night as well.

I'm a fan indeed and look forward to staying here again in July when I return to town.

18/05/15 | Link | Rating: 4.0