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Phoenix Hotel in San Francisco, CA

Phoenix Hotel in San Francisco, CA

Specialties

How many San Francisco hotels are the crash pad and launching pad for world-renowned bands like the Red Hot Chili Peppers, Pearl Jam, and The Killers? We've been a home away from home for creative spirits since 1987. In 2012, we were dubbed #1 Hippest Hotel by Travel + Leisure. Our funky space, wedged between San Francisco's gritty Tenderloin district and its iconic Civic Center, incorporates '50s architecture and design, artwork by local artists, and a tropical courtyard and heated pool in an atmosphere that feels both chic and unpretentious.

History

Established in 1987.

The Phoenix Hotel was opened in January of 1987, after Chip Conley purchased and revived the old Caravan Lodge.  The Phoenix is proud to be where Joie de Vivre Hospitality, which now is the largest boutique hotel company in California, got it's start!

 

Company Info:

Rating: 3.75

Address: 601 Eddy Street, San Francisco, CA, 94109
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (184):

1. Amy C.
Oooh I love the Phoenix Hotel!  I've had a couple of decadent party days/nights here and it's always interesting.
One was the re-opening party--when it changed from Backflip to the Bambudha Lounge.  The group we were with had a room there...bright and kitschy colors.
Recently when we were still having a bit of a heatwave my brother-in-law and girlfriend rented the suite for the weekend (the room across from the Vincent Gallo painting).   The front room was super cool with leather couches and ottomans.  The bedroom had a huge mahogany four poster bed with a balcony.  Super comfy and sleek.  We ate dinner at the hotel the first night--it was excellent much to my surprise.  
Saturday we met back up and hung out by the pool drinking champagne all day --I even swam around for a bit.   So fun to be swimming in the heart of the Tenderloin, especially on a weekend when there was a protest at Civic Center--so the ghetto birds were hovering.  This was a super unique San Francisco experience.  I'd comment on the club that night--but I'd already been drinking all day--so my recount would be far from accurate due to the goggles I was wearing!
I can't wait until I have more family/friends come to town...this hotel rocks!

24/08/06 | Link | Rating: 4.0
2. Jude F.
Super-funky hotel with uber-60's decor. I only stayed once but it was a really great in-the-City get-away. Stories abound of rock stars behaving badly here.

26/05/05 | Link | Rating: 4.0
3. jon w.
oh how i love the phoenix. i used to stay here many years ago before i moved to the city and i recommend it to all my friends who are visiting (and looking for a lively [aka rowdy] place to stay). the hotel of choice for all new school / old school rockers (ran into paul stanley in the lobby once).

20/03/07 | Link | Rating: 5.0
4. Lauren V.
best place to get naked ever,in the pool on beds while eating pizza,do some narcotics.radness personified

01/12/06 | Link | Rating: 5.0
5. Louise A.
The Phoenix Hotel is a great place to stay.  The hotel is centrally located and allows easy access to other parts of the city.  There is a continental breakfast served in the mornings.  Easy access to the Bambuddha Lounge.  The only drawback is the noise, but if you're there to party you'll have no problem with the noise.

15/05/06 | Link | Rating: 4.0
6. Amy J.
First encounter was to stage a performance poolside with local machine artists during a hotel-wide international art festival...each room rented by a gallery from somewhere on the planet...Second encounter was a single rented room for a bachelorette slumber party and included use  of the pool...Third encounter was out of town friends staying here for our wedding and spending the next day poolside, and still trying to piece together the rest of the evening after hitting the daqueries....something about eating decent food in the restaurant and dancing on the bar, but the one who supposedly took pictures hasn't called me back yet.

14/11/05 | Link | Rating: 5.0
7. Nik N.
if you dig retro kitsch, a heated pool, and free parking.... this is the place to stay.

countless evenings with a gaga la of bikini clad beauties in/out of my room post/pre pool-time....

heaven.

loved my stay, and the phoenix is officially my exclusive place to stay when i am back home in the bay.

staff is great too.

14/06/08 | Link | Rating: 5.0
8. Mick F.
This place is GREAT for an inner-city getaway. Before i moved to SF, we would always stay here. Really unique decor and filthy rock n roll history give this place a pulse. Courtyard with pool is a great place to listen to your ears ring after a superloud show. Continental breakfast is pretty basic donut/bagel/coffee fare, but this place is for rockstars. Rockstars eat pills for breakfast.

14/06/05 | Link | Rating: 5.0
9. Monica H.
I love staying in this little oasis in the Tenderloin!  There's even an outdoor pool for the warm months.  The parking lot is the main draw for bands as it's tour-bus friendly.  We've had some wild nights at the Phoenix that's for sure.  It's relatively inexpensive as well.  The heater in the room can warm up the room quickly if you're feeling a chill from the fog.

10/12/05 | Link | Rating: 5.0
10. megan w.
I think we all know what this place is good for.

22/01/06 | Link | Rating: 4.0
11. Jessica C.
My boyfriend and I stayed at the Phoenix hotel this past weekend and we BOTH fell in love with it. The place is so cute and quirky! We had an awesome time, and you dont even mind the noise from the other guests. I've been telling everyone about this place and how they really need to check out it. We even decided to go back every couple weeks for a redo

10/07/07 | Link | Rating: 5.0
12. Jim L.
This was a somewhat unique venue for my friend's art opening, with the pieces displayed on the walls of several of the sleeping rooms.  The place is basically a retro roadside motel for hipsters and rockers in the heart of the Loin.

22/01/06 | Link | Rating: 4.0
13. Camilla R.
Never gets old.  The only bar in San Francisco where I have seen both Mick Jagger AND a Real World cast member.  (Not together, of course.)  Strong drinks, good crowd, and great bartenders.  I miss the pool parties too.

02/04/07 | Link | Rating: 5.0
14. Alex R.
Great location and having a pool just adds to the charm. Near many good places to eat.

25/04/09 | Link | Rating: 5.0
15. Stanley K.
I have been here several times and every time it gets better. The venue is outstandingly beautiful. The service staff was amazing. The Phoenix hotel was and still is a Chip Conley's first property and he did an exceptional job. He does not sell sleep, but he creates dreams. Imagine this, you are having a wedding or reception, the place is surrounded by a pool, yes, a pool. The feeling you get is here is Southern California without the weather. It's the atmosphere. It's the scenic views. It's the feeling.

01/10/06 | Link | Rating: 5.0
16. Valerie D.
I love the Phoneix becasue it indulges me in all my fantasies.   Rock Star, Starlet, trust fund baby, stepford wife . . .  it's like they all converge and swim around in that beautiful pool.  Speaking of - how often do you see an awesome outdoor hotel pool in San Francisco??  That alone makes this place a find.  Rooms are nice enough with a tropical theme.

27/03/07 | Link | Rating: 5.0
17. Rachelle B.
So profoundly disappointed in the hotel management, it's pathetic.
Rented the Headliner Suite (see review from my buddy below) for a friend's bachelorette party and all was going so well. I was unsure how the Bambudha Lounge would be for dinner b/c of such mixed Yelp reviews, but we went for it and were really pleased. Great food, lovely service, reasonably priced and we got to eat outside on a beautiful Saturday evening next to the pool. The waiter even said it was cool if we brought our cocktails down to the table, in addition to ordering several bottles of champagne. Then the mean manager ruined it all. She and some side-kick guy came to our room at 10:50 and told us we all had to leave. She was coming back in 5 to make sure we were out. I felt like I was 5. A few of us went downstairs to talk to her and explain that our hired stripper was delayed and we were all planning to go out for the rest of the night in another 20-30 minutes. And that we spent money at the restaurant and were planning on dropping hella cash in the club & bar later. But she was relentless, rudely waving a paper in our faces saying we agreed to clear out at 11...so NOT rock star. This girl skipped her happy pill that day and clearly never took a PR or customer service class in her life. Frankly, a total bitch. She is responsible for completely ruining the party. She also said there was a guy sleeping in a bus outside our room so we had to be quiet. We explained we already befriended all our neighbors, invited them to the show and it was all cool. And since when does someone sleeping in a bus get their way over someone who's paid for a room? Not to mention that our room was far quieter than all the surrounding streets. Did I mention this was Saturday night before Folsom Street? Hopefully she got some well-deserved spankings on Sunday. Go work for the Ritz Carlton and get out of the Rock Star business....I was really excited to write a nice review on Yelp after dinner, but...thanks to the manager, she's responsible for this one instead. NEVER going back. Pass it on.

29/09/09 | Link | Rating: 1.0
18. rachel m.
LOVE LOVE LOVE the Phoenix Hotel/Bambuddha Lounge. My husband and I got married there - we rented out the hotel for the weekend and filled it with friends and family. I'm sure people don't really think *wedding* when thinking of the Phoenix, but the courtyard was actually very tranquil and beautiful and made a fantastic wedding site, and the Bambuddha Lounge was an amazing venue for the the reception/dinner, etc. We highly recommend the Phoenix/Bambuddha as a unique/non-traditional SF wedding/reception site.

07/02/07 | Link | Rating: 5.0
19. Ran Jaden C.
A good choice if you want to throw a hotel party. I had my 21st here with about 20-30 other friends coming in and out, and we never got any complaints from the staff, probably because we got the corner room suite and the ppl below us were also partying. The pool looked awesome but we were too drunk to go in there. The decor on the outside and in the suite was very classy and there's a sorta vintage feel to yet. Overall, we had a great stay at Phoenix.

29/06/08 | Link | Rating: 5.0
20. Dele P.
The ONLY reason I'm giving 4 rather than 5 stars is because this hotel clearly is not for everyone. This place is really fabulous IF YOU'RE INTO THIS SORT OF THING.  If you're used to the Ritz, don't come here.  If you're used to Motel 6, don't come here.  If you want a kitschy unique strange-yet-surreal-yet-awesome hotel that is really as individualistic as they come, check out this rare jewel.  You won't be disappointed.

As I mentioned, the Phoenix is not for everyone.  It IS, however, for me and my friends and family.  And by family, I enthusiastically include my 70-yr old mom down to my 3-yr old son.  

We've stayed here many, many times.  I first discovered it when my friends and I were stalking Jane's Addiction back in the day.  I have a great story to go with nearly every room of this hotel.  Not nasty stories, mind you.  I wasn't THAT kind of groupie.

Anywho, back to the task at hand.  Let me tell you the handful of minuses at this hotel first, because there are less minuses than plusses.
First minus: you get to park one car free per room due to their teensy parking lot usually being partially occupied by tour buses.  No joke--- every time I've stayed here, there was at least 1 band staying here too.  Which is fine by us.  The hotel people will tell you a nearby parking lot that is not very pricey and is guarded 24-7--- so parking spillover is no big whoop.
Second minus: yeah, the place can get loud or rowdy, and on our last visit this past July, the place was overrun with foreign (european) tourists. Translation: men in speedos. Just a heads up.
Third minus: although the front desk is typically super cool, I did have an incident with one staffer. We were there for our wedding and after the ceremony and reception, several friends came back to the hotel to hang out until they had to leave for the airport. One friend had her 2 kids with her and since the weather was unusually gorgeous for The City, the pool was full of kids. So in went her kids.  I went to the front desk to ask for a few more towels for the kids, and the front desk guy gave me HELLA attitude, like I was asking for the moon. The pool was full of kids and really, what's the harm in 2 more kids jumping in the pool?  Turns out he was almost out of towels, and he reluctantly gave me the last two. That left a very sour taste about my whole visit, sad to say.  Everything else had gone great!  Therefore, in the post-visit on-line survey they sent, I mentioned this, and the manager wrote a nice email back to me and told me the front desk person had been given a speaking to, and that by no means would the hotel want to restrict my visitors from swimming.  Nice gesture, I thought.
Fourth and final minus: it's in the Tenderloin.  I'd love to pick up this hotel and plop it in a little nicer part of town, but whatcha gonna do?  It shouldn't be a dealbreaker for you because once you're inside, you'll forget the crazies outside the gate.

PLUSSES:
1. Way sweet retro decor.
2. Fabulous, unusual mosaic heated pool.
3. Comfortable amenities. Nothing too ritzy, just enough to make your stay enjoyable.
4. Instruments in all the rooms. Our room had a bamboo 'xylophone'. My 3-year old really liked that.
5. I'd consider it fairly priced. Not outrageous, not cheap, just in the middle. You get what you pay for. Nice for a change.
6. Above average continental breakfast is served until like 11 a.m. which is awesome. Bagels and pastries, fruit, juices and great coffee & a huge tea selection.
7. Terrific room and facilities staff. The people who cleaned our rooms were great and hooked us up with extras of whatever we wanted, and especially we wanted coffee.  (We have a slight addiction going on in my family.) Also, I wish I could remember his name, but we were poolside drinking beers and this staffer (I think he may have been a grounds keeper) brought us several tall cups and took our bottles away to recycling. He was very kind about it and offered to get us ice and whatever else we needed. I mean, come on.  That's just awesome.
8. Walking distance to City Hall (for our marriage license), Van Ness, Union Square, cable car and bus lines.  Really centrally located (I know, in spite of the fact that it is in the Tenderloin which has its own little charm to it).
9. Neat-o cabanas poolside.

I could easily go on and on.  Maybe later I will.  But right now I have to get back to work.  

I love love love the Phoenix Hotel.  Tell yo' mama.

25/08/08 | Link | Rating: 4.0
21. Nathan V.
O.K. folks, I don't want to burst any bubbles here but even though the Phoenix has a big rep. for being a party spot this broad generalization is slightly off the mark.  They do cater to musicians and people out to have a good time, however, they also value the business of the families on vacation and business people that come through here actually looking to sleep.  Its a delicate balance.  So here's some things to consider before your visit:

1.  Jumping in the pool naked and on mushrooms at 4am is not original.  No one here wants to see your little peck peck.
2.  This isn't a place to rent a room and invite 10 of your friends over after the club or show to hang out all night.  Keep it intimate, 4-6 peeps to a room if staying late.

I've been waiting for the Phoenix to come full circle and become the best spot for summertime pool parties again but every attempt in recent years has been haphazard.  I have faith that it will come around again.

23/12/06 | Link | Rating: 5.0
22. Ronnie B.
I can't give a worse review for this hotel. Having read the website, my friend decided to book a night at the Phoenix because it said it was a rock 'n' roll hotel and that it could be quite loud at times. Alas, my friend and a crew of 5 people show up together, my friend has made reservations for a king suite, which costs a grueling 300 bucks.

First, the clerk acts like we're not even there as the door is locked and he can see us through the glass. The bouncers outside of the out-of-towners-to-get-slutty-club are rude and won't answer our questions. Tons of people are still partying in the club after 2 am, yet we can't even get into our hotel room. Finally, they let us in. The guy acts like he is doing us a favor by letting the five of us in!

So, we go up to the corner suite and then 3 more of our friends are coming up, but the guy won't let them in. Whatever, some people don't even bother, a couple people leave, and I sneak up my boyfriend. There's six of us in the room, and the guy comes up and says that he's gotten a noise complaint! We weren't even being that loud! Seriously. I'm headed out the door anyways, so we just take-off.

And the next day they charge my friend 100 bucks for the noise complaint, and I think they were just being asses (this guy had a great smirk on his face when he came to the room). She should have made them prove that the noise complaint was real. How could we be louder than all the people still chillin' in the club!?

But seriously, this place isn't any good! Stay at the Hilton for christ sakes and get your money's worth! That way you won't have to worry about a bunch of pretentious coke-heads. Oh yea, and I'm sure it is great if you're a rock star or here for some special reason, because I'm sure they treat rock stars wonderfully. But we're all paying with the same money that we earned! So we should get the same treatment.

This is a hotel for elitists! Who would have thought?

22/12/08 | Link | Rating: 1.0
23. Greg W.
If you're coming to San Francisco to rock out, stay at the Phoenix.  Reasonable rates, clean rooms, hip staff, and a generally younger clientele, and walkable from SoMa, Union Square, and Tenderloin hotspots.

13/02/08 | Link | Rating: 5.0
24. Thadd L.
"If she said we partied, well then... I'm pretty sure we paried.
I know we departed from our bodies... Woke up at the phoenix"

You are under 30 and have no kids this should be the hotel that you stay at in SF.  It is usually about $110 a night (not too bad) and there is free parking.  The management know that the place has a rep for being a party zone so they are more forgiving than most hotels when it comes to noise.  The neighborhood kind of sucks but you can walk to the Hemlock or the Castle or Whisky Theives and get tanked with some good looking SF rocker types.

If you have kids or don't like to party, please, stay somewhere else.

12/12/05 | Link | Rating: 5.0
25. Jade L.
Bambuddha bar= no. Phoenix hotel afterparties= hell yeah.  Years ago, I worked for Epitaph records and one of the perks of working at a label is that you actually get backstage a lot.  While I don't get starstruck very often, I admit that I did one particular night because not only did I meet one of my heartthrobs, I met THREE!  I went to see Matt Skiba play a solo show (this is before the trio became overproduced sellouts) and I went backstage to see if I could get a picture with him like a total dork.  I ended up talking to the bassist from Green Day (an overproduced band I love) and the hot singer from Lawrence Arms and then my friend and I were invited to a party at the Phoenix to celebrate Matt Skiba's birthday.  So we get there and it's a huge rager and then I run into Billy Joe Armstrong.  I've been in love with him since I was a freshman in highschool.  I was too shy to talk to him, but I sat by the pool all night drooling.  

Also, I went there once and skinnydipped in the pool at three in the morning and it was AMAZING!  the water is kept at the perfect temperature.  It's fun to run around naked.

26/07/07 | Link | Rating: 4.0
26. Laural B.
I was slightly disappointed when I first walked in; it is not a rockstar hotel in the figurative five-star resort sense. But in every other sense, hell yes. The perfect place for 60 friends to hang out for a weekend. Just try not to break the pool filter like we did. Oops.

09/08/07 | Link | Rating: 4.0
27. B G.
To write a review for a hotel that you never technically slept at seems like cheating.  But this hotel isn't really for sleeping, is it?  Just as everyone else has said, this is a rock star joint with rock star folks spilling out [and sometimes knocking down] the doors.  

do it.

11/11/06 | Link | Rating: 5.0
28. Alexis H.
Walking out the door of San Francisco's Hotel Phoenix, I hesitate for a second and then run over and jump up on the bed--I just can't bare to part with the mattress. Their king-size bed is the most comfortable place I've ever had the pleasure of resting my head--and the perfect end to a tiring day of exploring the city. It's pretty good for jumping on, too, but don't tell the management.
They're probably used to such antics, though--the hotel bills itself as the hot spot for up and coming bands to crash on their way through town. Did James Mercer from The Shins spend the night on that very same mattress? Possibly, but I didn't run into anyone famous during my stay. In fact, it felt as if I had the place to myself.
The boutique hotel is situated around an intimate pool-side courtyard that feels far removed from the bustle of the city. Sipping coffee and nibbling pastries from the free continental breakfast with my feet dangling in the heated pool on a sunny San Francisco morning was just about as good a start to the day as I could imagine.
The hotel rooms are stylish, but feel homey and welcoming--like I'd imagine my house would be if I were only hip enough to pull it off. With rates starting at $139 a night, I can easily pretend to fit in with the rock stars and trend-setters.
It's fun to imagine myself brushing by the members of The Killers on the way to my room, but in the end, I'd still go back just for the bed.

30/10/08 | Link | Rating: 4.0
29. Steve l.
I've been to a few parties here, seen lots of nudity, engaged in chemical hedonism, kept up the entire hotel, who are most likely up anyway, all night, angered the uber patient night manager, lost my marbles, found my marbles, found my pants and shamefacedly walk home around 11 in the morning feeling just a bit confused if I had the most fun of my night, or if I dreamt it!!

15/03/08 | Link | Rating: 4.0
30. Gabby M.
The prices are amazing for SF central, the staff is amazing.   The pool is practically a landmark in SF and it's a fun, economic, enjoyable place to stay.  Even though the neighborhood is rough, there is parking, and care for guests' safety and attention to detail.

24/06/11 | Link | Rating: 5.0
31. Rachelle A.
What's great about the Phoenix, you might wonder??

*Each room comes with its very own xylophone! They may be out of tune, but still, xylophones*%#!
*Free parking
*Walking distance to Hotel Biron and Zuni
*The staff may give you some fantastic recommendations.
*Partying poolside on a summer Sunday afternoon--amidst a hilarious raving, swimming, thrift store-dripping crowd-- (if you have a room, you get a free drink and BBQ).
*Free breakfast poolside-bagels, pastries, OJ, coffee, fruit.

01/08/06 | Link | Rating: 4.0
32. Suge K.
Friends of mine from out of town stayed here. Friends of mine who are heavily tattooed - and in the "real" way, not the "ooh, check me out, I'm a hipster, like my new tattoos?" way.  These guys are rough and tough and probably know people who can have you "offed", but they likely won't. Just don't fuck with them, because they are completely capable of backing up every word they say.

So this "rock-and-roll" hotel seemed like the perfect place for them. But I guess the hotel is trying to cut down on its wild image since we were preemptively warned a few times not to make noise. I guess "the skinny guy at the front desk with the shaggy blonde hair and really tight pants", as my friend insisted on calling him, was scared that this crew would get out of hand. Joke's on him - most of these guys don't even drink.

What he really should have worried about were the other guests there. On a "quiet" Sunday evening, there were a few people in the pool and we were sitting nearby, enjoying some non-alcoholic refreshments and making each other laugh. And then other guests walked in. What happened next is somewhat of a mystery - one version of the story goes that the girl (we'll call her Drunk Girl) kicked some other guy's clothes into the pool, the other version is that the other guy (we'll call him Frat Boy from here on out) just went after her for no reason. Whatever the story was, what ensued was pure hilarity. The guy with Drunk Girl (Emo Boy) tries to defend her from Frat Boy. Frat Boy ends up throwing Emo Boy in the pool, jacket, shoes and all. Emo Boy comes out of the pool, soaking wet, and starts yelling at Frat Boy, calling him the "C" word, cursing him out, and making us laugh our asses off. Then there was the "scuffle", which ends with Frat Boy throwing Emo Boy on the ground - and his head hitting with a dull thud. At this point, Out of Shape Ken Doll (called so because he was swimming in  his nude color boxer briefs, with the concentration on the briefs part and he had a tiny bit of a gut) gets out of the pool and tries to make peace between them. I thought I was going to pass out from laughing so hard.

The scuffle ended and at this point, Emo Boy for some reason thought it was a good idea to walk up to us. At first he was indignant, as he walked up and screeched "Fuck ME? Fuck ME?". But he stopped that pretty quickly when a gentleman with a tattooed head suggested that he probably wasn't thinking clearly. Another guy in our group told him that he should have beat the shit out of Frat Boy. Emo Boy said he would have, but he was too drunk. And yet another of our group said "yeah, that's why." And Emo Boy laughed and said "yeah, and I'm little."  Looks like Emo Boy had the last laugh - it appears that he stole Frat Boy's and Out of Shape Ken Doll's money and phones on the way out. Way to go, Emo Boy. I hope you don't have a concussion.

And then there were the party girls in the back. There were some guys with them, but the group was mostly girls - drunk girls who couldn't see or walk straight and dressed like sluts. One of them was brave enough to walk up to our group, which was proof that she couldn't see because girls like that don't walk up to guys like this. And after our chat, I started referring to them as the Coke Sluts. The girl asked if we were with the Brazilian Party (though she couldn't say the word "Brazilian"). Of course we were (we had no idea what she was talking about). And then she told me that they were doing "bad things" in their room. Bad things? "Fun things," she replied. When I informed my friends later that the girls were doing blow, they wouldn't believe me. "You don't do a bunch of blow and walk all crooked" they said. I informed them that they hadn't met many San Francisco girls. The Coke Sluts ended up getting kicked out of their room - before 11 pm. We're still not sure why.

But we could have used an extra room and the place was fully booked, so we tried to get their room at a discount, seeing as nobody else would be using it that night. Nope - we were offered it at full price, and informed that housekeeping wouldn't be available that night. A dirty room (probably covered in coke residue) for full price at 11 pm on a Sunday? No thanks. But fuck you, skinny guy at the front desk with the shaggy blonde hair and really tight pants.

22/10/07 | Link | Rating: 3.0
33. Karen S.
Stayed at the phoenix on a Sunday and Monday night in April, had no problems with noise. In fact, we went swimming at 9pm and were the only two people outside of our hotel room. This may be because the Bambuddha louge was closed both nights. I also had no problems with bums or crack heads, pimps, hoes...whatever. Anyways, it's San Francisco so what do you expect? I found the hotel to be conveniently located near union square (walking distance) and to the bus stop to take you to haight & ashbury. The staff at the front desk was really friendly and informative which I appreciated. Parking kinda sucked but they had a free lot so I didn't even think to complain. I loved the decor inside and out, statues, pool, bed spread, trendy magazines. If you're looking for a unique, fun, cultured, interesting view of San Fran, stay at the phoenix hotel!

03/08/08 | Link | Rating: 5.0
34. Erik Y.
An OK place for the quiet traveler, if you can ignore the rudely self-important staff, but, imho, too quick to fine for noise complaints for a place that bills itself as a rock 'n roll hotel. I think I saw Kenny G slinking off towards the bar, though. Maybe some rebranding is in order?

16/09/09 | Link | Rating: 1.0
35. Amy A.
What else can you ask for when you see a show at the Warfiled, stumble down the lovelyness that is the Tenderloin, and bam you're already half passed out when you open the door.

Free parking, smushy beds, decent water pressure... and if your either just rolling in or actually get up, a free breakfast!

Just don't be a jackass and fall into the pool. And bring ear plugs if you don't want to be woken to sirens that seem to run endlessly in that part of the city.

29/01/07 | Link | Rating: 4.0
36. Lauren C.
I love to throw parties at the Phoenix.  You can get a big room for a little over a c-note.  There's a pretty good restaurant, a club, and a pool with cool table/beds poolside.  Some of the rooms have little decks where you can smoke and watch people sell crack and turn tricks while safely (ish) sequestered behind plexiglass.  Kinda like a reverse zoo.  Best thing about partying at the Phoenix- no one breaks your shit.

01/05/08 | Link | Rating: 4.0
37. Jason K.
Swanky, different, totally self-contained - the service is to die for.  Very tolerant of noisy occupants too, in a good way I mean:)  I look forward to visiting again!

14/05/09 | Link | Rating: 5.0
38. April B.
The last few times I was in SF I stayed here and loved it!  The Bambuddah Lounge rocked!  How cool is it to walk out of your room and into a club?  
Take my word on this...don't walk in the neighborhood alone...in high heels...with a big ass purse...and a suitcase.  The tenderloin is seriously warped and jacked-up!  
The map from the convention center made the walk to the hotel look really close, but it sooo isn't!  Take a taxi!

19/09/07 | Link | Rating: 5.0
39. wayne s.
Heated Pool! A heated pool!
The rooms are clean and spacious, even the balcony was huge...
I am sure there are a few wusses who are intimidated by the location, but i never had a problem, free parking is also a very good amenity.

They have a bar/restaurant that was closed so i reserve judgement, however I am taking one star away b/c they charge for wifi.

03/01/08 | Link | Rating: 4.0
40. Ben R.
It's 4:15 am, I'm full of booze and mushrooms, there's a mound of coke on the dresser and a fresh 30 pack on the ground. We decide to go skinny dipping?  Don't remember much after that....
I think we were in the same room where David Bowie and Mick Jagger had sex.
Yeah, The Phoenix knows how to party.

09/09/06 | Link | Rating: 4.0
41. Jennifer L.
I love that Joie de Vivre picks up the smaller, older hotels in the city and gives them new life.  This hotel is an excellent example of that.  A gritty looking, 70's retro Motel 6 shell, this rock 'n roll hotel offers so much more.
The overall vibe makes me happy.  It feels like I should be roadside in Palm Springs, hanging out with oddballs because I'm road tripping on a tight budget, but then I look up and see the high rises, or walk out the door and see the hookers.  Ah, San Francisco.
Because it's managed by a reputable company, everything is clean, quirky and fun.  I'd absolutely recommend it for those folks with rock and roll sensibilities who aren't squeamish about the fact that it's not in the most high end area of town.  NOT recommended for folks who aren't interested in continuing the party, are traveling for business, or your grandparents.
This hotel will always hold incredibly dear memories for me as my one and only groupie experience.  I'll save you the details, but I'll imply that it was much more fantastic than it really was by asking you to focus on the fact that it was so memorable.
Hi Phantom Planet!  We love you guys!

10/07/08 | Link | Rating: 4.0
42. Troy B.
Great place to stay if you have no problem navigating through sketchy neighborhoods. If I was a family from a midwestern small town I would look elsewhere. Affordable, great breakfast, swimming pool, parking and clean rooms. Wouldn't stay anywhere else in SF.

31/07/09 | Link | Rating: 4.0
43. john r.
friendly and laid back staff, funny motel style with updated coat of paint, clean.  amusing musical instruments in the room, good location, pool is probably nice when it's actually warm out.  (is it ever warm at night in sf?!)

only stay here if you can stomach the loin at night, an interesting area.  also, internet service is provided by AT&T and sucks.  other than that, a cool, basic hotel, BART nearby, and cheap, too!

18/01/10 | Link | Rating: 4.0
44. Matt V.
Hello Standard Hotel!
I went here over pride weekend.  The place was hot.  The chicks were making out with chicks, the guys with guys, the gays with straights the straights with tranny's and so on.  Then the bartender bitch slapped some guy.  It was hot.

I felt like I was back at the downtown Standard in LA with a mountain of white powder in front of me.  Love this place, and so should you *unless of course you are a dork, then please don't go here*

25/06/07 | Link | Rating: 5.0
45. Andrew G.
Came here for the Do Over party, and it was really fun!  The outdoor area with the pool was nothing fancy, but had a really cool vibe to it.  I didn't feel like I was in San Francisco.  Hmm... where was i?

30/10/11 | Link | Rating: 3.0
46. Shannon C.
I stayed here for a girls weekend in the city and loved the retro feel of this hotel. The staff was laid back and helpful and the pool is heated!

It is not located in the best of neighborhoods, but a cab ride and a couple of drinks later who cared!

FREE parking at the hotel was a plus and no harm came to my car.

30/04/08 | Link | Rating: 4.0
47. Mitzi Y.
Meh, totally looks better on the site than in person.

The open courtyard makes it feel more like a motel than a hotel. It's definitely a little out of place being in San Francsico, I mean it's only hot enough to use the pool two months out of the year. I didn't get to take advantage of the bar and restuarant at the hotel while I was staying there, we had other plans.

The Phoenix being the "rock star" hotel is sort of a perk though. Sean Lennon and Vincent Gallo  were staying a couple doors down when I was there. Mr. Lennon was kind enough to hold the lobby door open for me once. The parking lot is a plus. Its close to the middle of the city and close enough to public transportation - thought it's a bit of a walk up from the Civic Center station. Even though the area around the hotel is a bit sketch, it's not as bad as some other parts of the city.

All in all I would say it's sort of convenient (location and parking wise) and it works for people who don't want to stay in the predictable high rise, indoor hotel. I wasn't too impressed though.

09/02/07 | Link | Rating: 3.0
48. Lily J.
Visited friends partying here a few years ago and vowed to try it.  We stayed for Halloween weekend.  This place is fun, kitschy, reasonably priced, and the staff was very friendly.  The room wasn't fancy, but clean and comfortable.  Lots of Halloween party noise, but I was in a vodka coma anyways.  I think this is my go-to hotel in SF from now on.

07/11/09 | Link | Rating: 4.0
49. Diana C.
Definitely hipster hotel.  I liked when I walked into it, but the actual stay was a terrible experience for me.

They gave me complimentary Cabernet, wine glasses, and wine opener, which got it off to a great start.

Walked into my room, was pretty swank.  Woven straw overhead fan with light.  In-room xylophone-ish instrument made of something like bamboo that you could play with.  Hip music mags on the table.  The place, though, is very old and looks so.  So although the room itself was pretty clean, I felt like I had to tiptoe around.

However... As I was checked out the bathroom, I noticed a dead insect in the bathtub.  That was gross and from then on it seemed my experience went downhill.

I was only there for one day/night, and I have to admit that this review may be slanted because I had a terrible day that day.  However, what I do know is that as I was about to turn in after a long day, at about 1am, I hear loud party music and boisterous people right outside my window (which btw can't close all the way... They're weird glass blinds... I've never seen those before).  I realize now that it was probably from the bar right next to my room.  Either way, silence didn't come until 3 hours later at 4am.  I was cranky as fuckin' hell.

Complimentary breakfast was great, though.  Yummy strawberries, bagles, apples, and OJ.

Also, the hotel is in an area of high crime so don't leave anything in the car, and the parking lot is tiny.

Overall, this really was not worth the price, and I felt like I was more in a 1 or 2 star hotel, not 3 or whatever it's advertised as.

24/06/07 | Link | Rating: 2.0
50. John-Michael C.
I was here back in the day during the summer when they still hosted "2nd sunday!" I think they moved it, last I heard to mission rock...but that is neither here nor there. When I pulled up with my cousin the line was around the corner. The gated interior parking was limited but the Hotel looked kind of cheesy but I soon found out differently. A few female hostesses were going up and down the line looking for people to let in....they found my cousin and she told them that it was the two of us....and there we swooped right on in. Our other cousin was too late due to picking up friends....never did see her that night.

We went in...and it was like I was home...that is other than when I'm at home or at the EndUp. It was great...the lounge was loud - nice ambiance, great decorations and strong drinks, the pool area - loud, clean, spacious, and no chlorine smell...people were everywhere inside and out...in the pool...in the hallways....in the rooms....everywhere. There's nothing really special in the rooms, but it was just nice to open the door and straight into the party. It was great - just grooving with it. I remember this girl in a bikini in the pool with me. I remember meeting half the people there because they knew my cousin...sometimes family is a blessing. It was one of the best times of my life....and I lost my rubber ducky.

If you've been to 2nd sunday with a pool..you know what I'm talking about!!! Where 2nd Sunday will be now...who knows....seriously does anyone know?

10/02/08 | Link | Rating: 4.0
51. julie g.
We had a GREAT experience staying at the Phoenix recently, our room was clean and comfy, the bar/restaurant Chambers is fun and lively, it wasn't too loud at all (heard that might be an issue). And to top it all off, I left my diamond earrings in our room after checking out thinking I'd n-e-v-e-r see those again -- but they were found and held at the front desk for 2 days until I could return to the hotel for them). Great service, great affordable SF spot -- highly recommend!

26/07/11 | Link | Rating: 5.0
52. Loralyn S.
The staff was nice and understanding, the pool and patio area is awesome, the bar/nightclub suuuuuuuuuuuuuuuuuuuuuuuuuuuuuuucks, and the rooms are 'eh'.  Actually, the rooms are really outdated and I think they like it that way, as if they keep the style outdated so they'll never have to change the mattress.  But it's a great place to party, get drunk, maybe a little obnoxious (we were pretty loud), just not recommended for the parental visit.  A little pricey considering we wouldn't walk on the carpet in bare feet.

05/10/09 | Link | Rating: 3.0
53. Kerri T.
This'll do.  That pretty much sums up the Phoenix.  And, when you know before you even make your travel plans that you're going to get too drunk to remember how hard/soft the beds are when you finally pass out on one at 6am, you really can't do any better than this.

Pros:  FREE PARKING.  Yes, I said free parking.  Affordable (cheap) rates, for San Francisco.  Clean rooms.  And did I mention FREE PARKING???

Cons:  lackluster front desk staff.  The "deep sigh vibe" just emanated from the girl at the counter, who clearly felt annoyed that we would dare interrupt her fascinating novel by trying to check into the hotel.  Another HUGE con is the noon checkout.  If you read all the other reviews, it is clear that people stay up late / party when they stay at the Phoenix, and we were no exception (why, hello, 6am, how are YOU doing today?).  

But we anticipated this and requested a "late checkout" which was supposed to be 1pm.  Instead of noting our request in the system, we were rudely awakened at 12:05 and then again at 12:15 by not one but TWO separate (but equally angry!) hotel staff informing us that check out time was noon.

If I were more of a morning person maybe this would have been less of an issue, but unless you're knocking at my hotel room door to give me breakfast in bed, you just suck.

28/02/08 | Link | Rating: 3.0
54. Janeen N.
This place was awesome!!! We had a bunch of girls there for a bachelorette party and although the neighborhood looked a bit sketchy, the hotel was amazing.   Very cute, reasonably priced and the service was great.  I would totally stay there again!!!  I even left my cell phone charger in the room and they mailed it to me no problem!!!  They called a limo for us to take to dinner and the outdoor pool was heated!  I would recommend this to anyone.

28/10/10 | Link | Rating: 4.0
55. Deborah C.
The Phoenix is not a "Rock N Roll" hotel.  I can't describe how disappointed my girlfriends and I were when the hotel manager came to our room at 10:50 to shut down our little bachelorette party.  We rented the "Headliner's Suite", a room clearly designed for partying.  The six of us were enjoying ourselves, and maybe laughing a bit loudly, but we were far from "Rock Star" loud.  We pleaded with the stoic, angry manager to let us stay until 11:30 so that our stripper could do his thing.  She steadfastly refused.  She was completely inflexible and her anger towards us seemed really misplaced.  We were not throwing TV's out of the window, for God's sake.

I guess it's a family hotel now, and that's fine.  Just don't advertise yourself as the Rock N Roll hotel and then shut the Saturday night party down at 10:50pm.  So LAME!

28/09/09 | Link | Rating: 1.0
56. Rad S.
I was really excited about staying at the phoenix and had heard so much about it being a fun party hotel, or a "rock-and-roll" hotel as they call themselves in their ads. Unfortunately, I had a very surprisingly negative experience during my stay there 3 nights ago, on friday night.  I now live in oregon but had lived in San Francisco for 10 years prior, and so had never needed to get a hotel in SF until my move to Oregon. I drove down with a couple of friends to see a concert, and met up with several friends who were also staying at the phoenix. After the concert, me and my friends went back to the hotel, only to find that there was a group of people waiting for us outside because they had heard we were in town and partying... this was a couple of minutes past midnight. On a friday night. The middle aged man behind the counter was freaking out , and was so incredibly rude to use once we got there that we checked out that night, basically paying $100 to store our bags there for 7 hours . Upon our arrival to the gate he started YELLING at us about how only registered guests are allowed onto the hotel premises after 11pm. He grabbed my friends arm, pulled her into the gate, and slammed the door on our friends outside who had driven down to SF to hang out with us. We payed $100 for a room at a hotel only to be completely disrespected and treated like children. I've never been yelled at by a stranger like that in my adult life. It was a hell of a way to greet guests coming into the hotel. My friend confronted him about his behavior and expressed that we understood this hotel to be a "rock and roll" hotel, and instead of apologizing or treating us like adults his response was to yell at us that "your friends cannot come inside, only registered guests after 11, and the occupancy in each room is 4 people,  and if you're going to leave the hotel you have 5 minutes to get your things and go". I understand that he may have been worried we'd make too much noise, but to we that aggressively angry with paying customers  is insane.  It was a total bummer to be treated like that as a paying customer, or to be disrespected like that by a stranger. I would've stopped payment on my card if i hadn't paid in full in advance. So watch out. I was really surprised and disappointed by this encounter. Apparently the phoenix was bought out by some corporate company recently so it's not the same management anymore.

in response to the comment from phoenix, the guy that was working that night specifically said that management had changed and therefore the hotel's "rock n roll" atmosphere had also changed. you might want to speak to your employees about how they interact with hotel guests in the future and the information they decide to give those guests.

01/02/10 | Link | Rating: 1.0
57. Pumpkin K.
I have to admire the business acumen of the person who saw a dumpy motel in the 'loin and said, "Let's slap some paint on it, convert the diner to an Asian-themed bar and market it as a place for hipsters to crash." Funny thing is, it kind of works.

ROOMS:
The rooms are definitely on the old side. The soundproofing is pretty bad and the toilet would start running really loud every few minutes. There's no cute little bottled bathroom amenities, there are just bottles stuck to the wall of the shower: shampoo and body lotion. Why is the body lotion in the shower? And where's the conditioner? Don't hipsters use conditioner? Here's what I appreciate about the rooms, though: they are super clean. I've been in much nicer hotels where they didn't do a good job of cleaning. Despite the fact that it looked like it had seen better days, it was spic n span, and for that I will patronize the Phoenix again.

NOISE:
I was extremely cautious about staying here because of the neighborhood and the "rock n roll" vibe, which I understood to mean  the likelihood of someone barfing outside my door at 3am was pretty high. I was surprised by how quiet it actually was. That may be different when it's warmer and people are more likely to be hanging around outside or jumping in the pool, but at midnight there was almost no noise from the bar. At 2am the bar staff roll a large metal dumpster into the middle of the courtyard and bang on it with pots and pans. At least, that's what it sounded like. But it only lasted for a few minutes and based on the timing must have had something to do with the bar closing.

STAFF:
Despite making incredibly bad restaurant recommendations the folks at the front desk were really nice.

NEIGHBORHOOD:
This isn't where you book your grandparents when they come to town, ok? The hotel itself is really secure, and as I told my companion, the transvestite hooker chatting to herself at 9am across the street is just part of the San Francisco experience.

OTHER STUFF:
Parking: One of the reasons I wanted to stay here was because of the free parking. It was indeed free and the car was there in the morning so I guess that's all I can say about that.

The continental breakfast:
         fruit = nasty
         pastries = good
         coffee = fantastic

The pool: I was surprised by how often I saw people in the pool despite the fact that it was, to my mind, ass cold.

OVERALL:
Usually when I stay in a hotel in SF it's for work, so I'm used to somewhere that a nice man in uniform runs out to the sidewalk to collect my bags. This was a different experience, but my spoiled self was surprised by how well The Phoenix delivered.

09/04/07 | Link | Rating: 4.0
58. Kristin P.
I have stayed at the Phoenix twice since turning 21.

The Phoenix isn't the Hilton...so don't expect it to be. Instead, expect it to be as different as a hotel can be. Located in one of the seedier parts of town...The Tenderloin...The Phoenix is colorfully decorated, with a colorful history to boot, what with its Rock & Roll history.

This place feels like it should be roadside on route 66 in the desert rather than the Tenderloin.

The pool in its self is a reason to check this place out! It's covered in colorful predominately blue tile that looks straight out of a Vincent van Gogh painting. And, it's heated year round.

The rooms are sort of decorated in cabana style.

Onsite is the hotel's own club when I went there it was called Backflip but I think it's called Bambuddha now?

Two more perks, a generous continental breakfast is served poolside each morning and the parking is free! Free in SF is hard to come by as most people well know.

If you're looking to add something different to your night in the city, this place is worth it!

16/07/08 | Link | Rating: 5.0
59. Geoff M.
Such a cool place with always terrific staff. Can get noisy on weekends.

13/01/11 | Link | Rating: 4.0
60. Mike S.
Nice staff.  Clean sheets.  A little pricey (we paid $165) for what we got.   Nice pool...heated.  Old bathroom.  Has an older feel...but not bad.

03/10/10 | Link | Rating: 3.0
61. erika c.
It's in the Tenderloin. Duh, not a great area. But it's also within blocks of US DOJ, CA DOJ and Court of Appeal, Cal Supreme Court & the Civic Center. During the day, it's pretty safe, and although their onsite restaurant is closed for 6 months, there are lots of eateries nearby --but you might want to check their DPH inspection scores on sfdph.org or cleanscores.com .
LIKED: Great rate (AAA); walking distance from Civic Center BART & gov't offices; *superb* customer service; clean rooms; QUIET at night; free parking in enclosed (though not gated) lot; free wireless Internet; free continental breakfast; beautiful heated pool; DVD players in many rooms (or you can borrow one, along with DVD movies); nice soap products; eco-friendly; lots of accessible power outlets; free pass to Kabuki spa
DIDN'T LIKE: Low shower water pressure; room is COLD & heater is weak (but OK with a space heater you can borrow); you have to ask for hair conditioner (it's not automatically provided); no room safe; small, round glass table was not the best workspace
OVERALL: Great for business travelers who just need a clean, quiet place to crash until the next morning. Not the best if you plan to stay out late, unless you have a car. Also not good for kids (because of the neighborhood). Join the Joy of Life club (free online) and they'll have an amenity of your choice (like bottle of water or split of wine) waiting for you.
EXTRA TIP:  Take advantage of JDV Hotels' free Golden Gate Greeter service.  I did on a prior trip and had a blast.  They aren't allowed to accept tips, so we treated our guide to dim sum.

18/01/10 | Link | Rating: 4.0
62. Steve S.
The best place to have a wedding party.  Seriously.

My wife and I had the best time here.  And so did 400 of our closest friends.  Pam and her staff were amazing.  Helpful, friendly, eveyrthing we could have asked for.

And then everyone got naked in the pool.

27/09/07 | Link | Rating: 5.0
63. Ken V.
The ambiance was kind of Melrose Place visits Sunset Blvd., in that all the rooms surrounded the pool, and the nightly shenanigans usually involved the pool.

This is a one of a kind place.  A motel turned into something way more.  A place that embraces the inner HST you have inside of you.

We decided to stay an extra day and had two different rooms.  In the first one, there was a bullet hole in the bathroom window.  Obviously left there for effect.  In the second room, I walked out at night as our neighbors opened the door, unleashed a cloud of pot smoke the likes of which could've engulfed Jamaica, and kicked a hooker out of their room.  It's that type of place.

Still, the staff is very friendly and accommodating, and they have an above average breakfast buffet each morning.  If you're driving to SF, this is the place you should stay.  Even if you're not, I'd consider this place over the corporate hotel chains.

07/01/08 | Link | Rating: 4.0
64. Jeff D.
Very happy with my stay.  Had a very weird handicap shower though, flooded the bathroom a bit.  Very clean rooms and one of the nicest staffs.  Parking lot felt very safe for my car, which is important.

27/06/11 | Link | Rating: 4.0
65. R Y.
well, this place has seen better days but that is only because the neighborhood is still super sketchy. so, the hotel itself is fine, clean and super basic. The lady and gentleman who helped me thanksgiving week were darlings and didn't charge me when i said i had to bail on my four night reservation...  I didn't mind the hotel but my mom was with me and well, let's just say she's a fairmont kinda lady so- phoenix was a bit too basic for her. I will say that Luke at the front desk has great  taste in music and called me to return my mom's hand held poker game when we took off in a rush- adore. so overall- great service and great for the "younger set"...

13/12/10 | Link | Rating: 4.0
66. Shannon F.
Let me preface this by stating that I stayed here while on business.  BAD IDEA.  I think it would be a great hotel for a vacation, but there were screaming drunk people in the swimming pool outside my window at 1am and again at 3am.  Not good when you have a long day of driving and seeing customers the next day.  Now, if I'd be drunk on vacation, I might have been amused.

I had to wait 15 minutes to be checked in.  I had problems finding parking in their lot, and there was no bellman to help with my luggage and samples.  I tried to roll the garment rack myself, which promptly fell over in the middle of the parking lot.  I had to try to pick it up myself, and barely did.  I managed to get them in through the gate and had constant visions of the garment rack and samples plunging into the swimming pool as I delicatedly tried to stear the rack around it.  LUCKILY my visions never materialized, and I got safely to my room.  The decor was somewhat updated, but I stll felt like I was in a Motel 6.  It seems somewhat damp and musty in the room.  And of course there was the problem later with the noise.  I also worried that my car would be broken into all night though it never happened.

The lounge and restaurant do live up to the hype.  I had some sort of duck/crepe/plum sauce yumminess and my mouth still waters when I think of it 4 years later.  I don't know if this dish still exists, but I'm tempted to check next time I'm in town.  

As I said, the review sounds negative, but if I'd gone for a weekend, I would have not had samples and racks with me, the slow service wouldn't have mattered because I would have been relaxed and laid back, the noise wouldn't have bothered me or maybe I would have been the noisy person.  This place sort of IS the party hotel, so just know that before you go, and you'll most likely love it.

10/06/08 | Link | Rating: 2.0
67. Rachel G.
i have heard about the phoenix for years now and its reputation as the "rock star hotel" in san francisco. well, i am a musician, but i am also a very light sleeper who needs her rest. i feared i may not sleep, but i was intrigued.

i recently had a gig where i was a guest performer and flew into SF at the last minute. i met the band at the airport and we took a super shuttle to their hotel (the phoenix). i was hoping to find an open room, so i could stay near the band. they had one open room, but it was on hold...for 5 more minutes. so, while the band unloaded into their rooms and repacked the gear for transport to the venue, i waited with my bags, hoping for that room. the front desk staff were great and when the 5 minutes had passed, they called the person they were holding it for (who i think was hoping more rooms would open up) and told them they had a guest in the lobby that needed the room, if they didn't. i was ready to jump in a cab and have visited the city enough that i had some back up plans, but really, i just wanted to take a shower and get to the venue.  

boom. the room was mine.

the band went off to set up for sound-check while i showered and got settled in. the bathrooms are a bit outdated and the toilet did have a flushing issue, but everything was clean, and i figured out how to get the toilet to work. patience. just held the handle down longer and it was fine.

totally dig the recycling bin in the room. have only seen that in europe. should be standard.

i was a bit perplexed by the windows that don't close all the way. of course later when i settled in for sleep and looked for an air conditioner, i understood those windows a bit more. they are those 50s windows that you churn out with a handle. there were two on either side of a fixed window...all floor to ceiling. i actually love those windows, just not in a hotel room where i am sleeping alone on the edge of the tenderloin. but, the front desk does keep an eye out and the band was there, so i felt safe. but honestly, someone could kick those windows in with no problem and although they would probably be quite bloody by the time they got into your room, it is a bit unnerving. especially when my first room (i switched the 3rd day) had a window that wouldn't shut all the way. in the end, i was thankful for those windows. i opened them up just a bit, turned the ceiling fan on, and was able to cool off enough to fall asleep. i was glad i brought my heavy duty earplugs though. i am a very light sleeper and with the windows open, it was not easy to fall asleep. the street noise, the doors of other rooms shutting, the noise in the courtyard - which i have to say was very minimal. as a performing musician, i was grateful for the quiet courtyard. i could hear people talking, but no one was wasted drunk at 2am jumping in the pool.

i did miss saturday night because by the time we got back from our gig, it was after 3am and i was so drunk, i passed out, fully dressed. i'm guessing saturday night could have been a party, but i was so far gone, i have no clue. i just know that it was loudest on sunday around noon while i was trying to sleep off my hangover in my room, which was further away from the courtyard and upstairs. i stayed on for 2 more days and it was pretty quiet both nights (sunday & monday).

the front desk staff were never rude to me. i purchased bottled water from them at all hours of the night. they called cabs for me in a timely manner. they were always kind to me and saw me in all kinds of states. i found them to be direct, interesting, and professional.

there are a few things i wish for the phoenix though. a small fridge and microwave in every room would be great. i ate some fantastic food while in san francisco, but i had to either leave my unfinished portions at the restaurant, or give them away on the street, which i did. also, more croissants at breakfast. by the time i came down (i didn't wait until the last moment, but the top of the last hour) they were all gone, or there were only a couple left.

i had a great time, phoenix, thanks.

23/11/10 | Link | Rating: 4.0
68. Andrew G.
Phoenix Hotel is a great, low-cost find in SF.  It's actually really close to transportation and the 'hood is improving.  Rooms are fine and the new lounge is amazing...and packed!  The one downside from our recent visit was the number of children in the pool (seemingly at all times of day/night).  I'm guessing this is not a ongoing thing and we happened to visit at the height of the summer.  Nevertheless, they should consider closing the pool at 9 or 10 pm vs. midnight.  Lots of foreign tourists.

07/08/11 | Link | Rating: 4.0
69. Kay O.
I just spent a week at the Phoenix.  I would definitely recommend it to other street savvy travelers.

While the loin is known as a gritty area it is also very central to many popular destinations within the city . We walked everywhere, from Hate Ashbury to North Beach.

The staff was excellent. The people manning the front desk were super friendly and helpful. The cleaning crew was constantly making the rounds and the rooms were very clean. Even our waiter at the Bambooddha Lounge was outstanding.

I would definitely stay there again.

I will say that, due to the location, The Phoenix is not for everyone. If you are not used to traveling in urban areas you may want to stay in a more gentrified neighborhood.

02/11/08 | Link | Rating: 5.0
70. Lisa P.
I was going to the Ronnie Montrose Tribute concert at the Regency Ballroom last weekend and looking for a hotel nearby where I could park safely and take a cab back and forth.  I' have heard about the Phoenix hotel for years and always wanted to stay there.  It seemed a fitting place to go along with the night's entertainment.  When I found this was relatively close and reasonably priced on bookings.com , I went to the JDV website as I am a member of their Joy of Life club.  The price there was $10 more, so I called and asked if they would match the price.  They asked me to email them a screenshot - I did and they gave me the price.  The staff went out of their way to be friendly and helpful.  They had me booked into a ground floor room (i usually ask for an upper floor, but forgot to), When i asked if they had an upper level room available, they moved me and they sent up my bottle of wine and personalized card (one of the benefits of being a member of their club) within about 5 or 10 minutes.  

Free parking is a big thing in SF and they have it - space for one (reasonably sized) car per room - people with huge SUVs might have a bit of a problem - watched one guy try to park his ginormous monster truck in the last available parking space and thought it would be OK that it stuck out into the driveway - not cool - luckily someone else was pulling out at that time. Rooms are nicely decorated, but I would have liked there to be a chair for the table that could have been used as a desk.  The pool is beautiful and the rock and roll history of the place is worth seeing it for.  After the show, I came back and went to the bar/restaurant since it was still before midnight.  The shelves lined with vinyl (albums) like bookshelves were so cool - i could have spent hours going through them.  Like another reviewer said, I wish the restaurant had been open for lunch - i would have gone there - but when I checked on yelp for a place to go nearby - I found Brenda's French Soul Food just around the corner - another wonderful find thanks to yelp.  I walked there alone - the neighborhood is not as bad as others have made it out to be - at least during daylight hours...

I'll definitely be back!

30/04/12 | Link | Rating: 4.0
71. Angelina L.
Catching up on reviews...Because I feel like it.. ;)

Stayed here in 8/2007 for a weekend celebration / wedding party of 2 friends.

Since my company at the time has offices in the Bay area, I came a little earlier in the week to work and stayed here for my whole stay.  Much easier than switching hotels mid stream...

This wasn't my typical choice of a place to stay in San Francisco, but it has become one at the top of the list to check availability to stay at when returning to San Francisco (and I have stayed at quite a few).

Definitely felt "at home" when staying here, unlike many of the other hotels I have been to both in San Francisco and other places in the world.

Granted, it's not your typical hotel..It definitely has it's own uniqueness and quite a history associated with it.  That, if for nothing else, should attract anyone to stay here at least once... It's not the "fancy / ritzy" place as some of the other places I've stayed, but definitely does not have the typical Motel 6 / Best Western type of hotel feel to it either.

Almost immediately after I checked in, I ran into the "The Black Angels" who had just finished a show at The Fillmore opening for the Smashing Pumpkins.  They invited me to join the party with them in their room.  Just shows how welcoming the people are that stay here.

The staff was just as welcoming and friendly.  They tried to provide anything they could to make my stay more enjoyable, including directions & suggestions to X, Y or Z.  Along with one night when returning, some guy off the street was haggling me for spare change, the front desk guy immediately came out and "stepped" in between us and made sure I made into the hotel safely.  Even though I asked for my room to not be "cleaned/sheets changed" everyday (I'm not one to waste water to have fresh sheets EVERYDAY), they still made sure I had everything I needed such as clean towels, enough soap, etc.  The only "oddity" I would say, is one morning when going out for coffee, after a brief conversation with the front desk guy, he out of the blue stated "I LOVE YOU".... Mmm.. ok, that's a new one!  ;)

Quickly after my stay, I received a Follow Up Email / Survey then a personal email from Pam (the General Manager) thanking me for my response and referring to things I had stated.  I would definitely say that was not the usual (survey, yes / sometimes.. individual / personal follow up email, no).  It definitely shows the commitment to provide an enjoyable stay to their guests.

28/08/08 | Link | Rating: 5.0
72. Lon C.
Exactly what I and my new bride needed. We booked a King Suite for our wedding night, and the proceeding night; she stayed the night before, her and the girls dressed there the morning of our wedding. It was right on. Kitschy, urban, modern, and mostly TIKI. The private balcony was nice; fully enclosed in glass, so you had the illusion of being outside with the cold of smell of the Tenderloin.

We're SF natives, so we knew what we where getting into as far as the neighborhood; junkies, trannies, hipsters, and a couple of newlyweds... a typical weekend in the TL. The virtual tour on the website was VERY representative and spot on. Sounds like a five-star review so far, right?

Well. It's very pricey. Try stupid expensive; but, you only get married once (if you're doing it right), we got married at the Great American Music Hall (like two blocks away), and I've always wanted to stay at this hotel (attended a party here several years ago). We were also REQUIRED to book two nights, supposedly because there was a convention in town (when isn't there?). We were planning to book two nights; but, I'd like to have had options especially considering, again, the room rate. Look... it's the Tenderloin, or Civic Center if you prefer, and it's basically a cool dressed up motor lodge... it's unreasonable to charge Bellagio rates.

It gets better. When our photographers came to shoot my bride, they had to sign an agreement that they wouldn't photograph the pool. Whatever.

Don't get me wrong. We'd stay again, if we were filthy rich.

22/11/08 | Link | Rating: 3.0
73. Beau R.
The Phoenix is rad rock n roll hotel, that caters to bands playing in the city.  The few times I've stayed here I have always enjoyed it.  The hotel has a private courtyard with a pool and tiki bar.  

The rooms have no AC, but keep cool enough to sleep.  I normally like it cold, but I was just fine with the fan on.

Pay your respects to the Sputnik lamp hanging about the front desk.

17/11/08 | Link | Rating: 3.0
74. Jason F.
This hotel is not a hotel, it is a motor lodge. With that being said, it has some great qualities for a good value. The free parking is fabulous , and the center courtyard is an oasis in the heart of San Francisco. The rooms are a little dated, but very clean. The staff in polite and friendly. The surrounding neighborhood is a little suspect, but I had no problems.

02/10/11 | Link | Rating: 4.0
75. Ruthie V.
Fun hidden gem in the Tenderloin.  Stayed here last year and when you go through the gate you're in a 60's era of Tiki retro vacationland.  The rooms are fun yet on the seedy side.  The pool however is dazzling!  Sparking clean and blue with great tiling as I recall.   We walked over to GAMH for a concert and stopped at a great Vietnamese dive for din-di on the way.  On the way back I was glad that I had a tall male companion and I had my mace ready just in case.  I loved the cont. breakfast even though my friend wanted to go out to eat so I stuffed my purse with a few goodies for later.   We wanted to stay there again on the 25th of this month but it's gay pride week and there's a 2 night minimum all around the city!

04/06/09 | Link | Rating: 4.0
76. Sarah G.
I recently stayed here as a more affordable and fun option to other places in the Tenderloin but ultimately paid for it in three nights of shitty sleep and getting accosted on my way back to the hotel at night.  The guy at the front desk wasn't kidding when he said "it's not exactly the safest neighborhood -- maybe you shouldn't walk around alone at night?"   Having never stayed in the Tenderloin before, perhaps I should have investigated a bit more but still, a better warning would have prepared me!  I stepped on a crack pipe on my way home at 10pm and got grabbed by a woman wearing a blood stained trench coat!  

The walls are paper thin -- *paper*.  History and rock & roll, alright, awesome  but I could hear/feel the nasty couple next door slamming against our shared wall all night.  On a Wednesday.  Not worth it.

05/01/09 | Link | Rating: 2.0
77. Jeff F.
Ok.  I used to love the Phoenix.  Now I'm not so sure.

Not many hotels greet you like a criminal when you walk through the doors.  Sign here to agree to no parties or there will be a huge fine.  Give me your ID's so we can make photocopies (I was told this was because the hotel is a block away from a federal building).  While the staff are cool, the entire check in process makes you feel like a teenager and your parents are telling you to behave even before you do anything.

Oh and the hotel will automatically slap a $1 a day fee to your room as part of their "charity" to inform musicians that loud music can damage their hearing.  Alex, I'd like What is a dumbass Charity for $200?  The Phoenix hotel should note that it's not really their philanthropic effort if I'm the one paying for it.  Anyway they do let you opt out, but frankly give us a list of charity's and let us pick a more suitable one than def rockers.

We had one of the larger rooms with a balcony.  These rooms are lighter so if you want to sleep in stay away  because these rooms are pretty bright.

The rooms are nice and the colors are awesome.  The artwork however were splashed with fluids and hadn't been cleaned.  Bedding is comfortable.

No the other major problem of the hotel is the connected bar - and I quote the  "Bambuddha Lounge is a sexy nightclub, lounge, bar and restaurant in downtown san francsico".

In reality it's a bunch of douches who don't have to sign the we won't make noise clause sitting outside your room poolside and smoking cigarrettes and carrying on very loud and clear douche conversations.

So while hotel guests are forced to sign agreements not to misbehave the bar guests can be total dingos.  They do push them back into the bar at 10 pm but then they just stand out front of the bar and make more noise than a thousand monkeys with trash can lids.  Listen folks if the bar is going to be open till 2 then allow your guests to go take late swims or sit in the courtyard.

And yes, people want rest.  Then instead of warning musicians about the dangers of loud music, why not give checking in guests a pair of ear plugs?  Welcome to the Phoenix, it's gonna be f'ing loud.  

Oh and if you have a balcony room plan on the guy in the building across the way with the zoom lens on his camera trying to take some photos if you wander around your room nakked.    Just don't say you weren't warned when you appear on some website naked and heading to the bathroom.  

Will I stay there again?  Probably.  But the Phoenix must learn it can't be all things.  If you want the hotel to be quiet then get rid of the douche bar, otherwise embrace your wild image and give everyone some earplugs and let the party start.

05/10/08 | Link | Rating: 2.0
78. John T.
A few weeks ago, I had nothing to do on a Saturday afternoon. So I took the Bart to the civic center station and just walked around. I ended up in the tenderloin...yuck. A while back, the city decided to rename this section of the city little Saigon. I was born in Saigon. It is nothing like the tenderloin.

But I digress. I was walking down Larkin when the Phoenix Hotel appeared. It was a sunny afternoon, so I walked in and lo and behold there is a pool area with cabanas. There was also a convention of, I think, actuaries that day.

I think they thought I was one of the group. So I lounged around the pool area, sipped a few margaritas, got a free massage from one of those corporate chair massage people, and sampled from the faux luau style buffet. It was fun.

Overall, the Phoenix is akin to a Holiday Inn, except it's in SF. That makes it unique.

Three stars.

23/08/08 | Link | Rating: 3.0
79. John P.
Came here for a hotel party on New Years and got kicked out.

They want to charge 20 bucks a head with a maximum of 4 guests after 1:00 and the staff is real rude about it.

Beds and rooms are trash for the price and I don't care if Jimi Hendrix stayed here this place is an overpriced dump trying to be something it's not.

They also have a minimum 2 night stay for new years to get you for another 300 bucks. What a bunch of bullshit.

Thankfully I didn't pay (well I chipped in 30 bucks) but I won't be back to this place anytime soon.

01/01/09 | Link | Rating: 1.0
80. Phil R.
This is an amazing hotel in terms of it's aesthetic and considering the price and location I would certainly give it another chance but a few things made our stay less than great. On the first night there was a skateboarders convention or awards night or some such nonsense which attracted the sort of people who like skateboarding which led to people falling in the pool, yelling and screaming, sexual harassment for my girlfriend and no sleep until 2.30am. Not offered any compensation past an apology (actually, not sure we even got that) from the fun and friendly (not sarcastic) staff. Other nights were relatively quiet.
The room is very nice. King size bed, no cheesy corporate crap about our staying there being 'very important' to them or how they're saving the planet one something at a time. Believe me, these are BIG pluses.
Breakfast was 'continental', whatever that means! Bagels, cream cheese, pastries and coffee. Very tasty. The pool was warm and inviting and we were the only ones to use it. The bar and restaurant seem to be permanently closed.
The area is excellent. Cheap food, exciting people being crazed and vomiting out of parked cars. Again, not sarcastic. I enjoy the grit more than a Holiday Inn every time. I will post pics of the place once processed.
Proposed to my girlfriend during this trip and for that reason the Phoenix will always be special.
I guess that's it. Yes, I'd come back but yes, I wish they would keep the morons out! Oh, the wifi was incredibly slow and patchy. And it's good if you like the smell of marijuana.

12/12/10 | Link | Rating: 3.0
81. C. G.
I am a zealot about customer service. Been there done that and have hired for it for years. Treating people right is a religion with me and if I can give these guys 5 stars after staying over an unusually hot heat spell this summer you know the service is suburb! Mike at the front desk is awesome. I figured out a long time ago that some people are good for customer service and some aren't' and you can't teach the ones that aren't how to do it right. You just can't. Its a personality thing and Mike exemplifies everything right about how to run a front desk. To begin with he actually gives an honest shit if you have what you need and are enjoying yourself. Then he goes out of his way to anticipate what you didn't know you wanted and takes care of it. We didn't even tell him it was my husbands birthday but he got it off the ID and whoop there it was a bottle of wine and a personal card. Did he have to do that? No. But he did and it was nice.  Who says cool can't be kind?  The Phoenix isn't fancy and even kind of retro. The place is our aesthetic and we like a lively bar scene so you should realize up front its about people enjoying the outside atmosphere when you book and the bar spills on to the pool deck. We have no complaints there and, pretty much, no complaints at all. Its a good place. We will be back and we live here.

25/09/13 | Link | Rating: 5.0
82. Ittai A.
OK ~ we got a deal on this room. It was an off season special. I am not sure how much the rooms are on a regular visit.

Let me tell you, I have lived in hotels for 3 years when I was a traveling Production Manager. I prefer boutique styled hotels even over the luxury hotels I have stayed in . They have much more character and the staff is usually just as helpful but also quirky.

This hotel is no exception. Great service. The staff was able to help me find a Veggie / Vegan restaurant open on Thanksgiving. And were just all around great to chat with.

now, the Tenderloin is not the clean, yuppie polished area like the financial district or parts of Nob hill. It is rougher, and you should be careful at night which direction you walk.  The hotel itself is only on the edge of the rough area, and when walking north ....you should have no troubles and should feel safe. any concerns ask the front desk.

The rooms are a good size and are comfortable enough. The pool is heated and parking is included.  Free coffee (and it is good) and scones in the morning.

I would stay there again. Yes.

23/12/09 | Link | Rating: 4.0
83. Adrienne C.
I did my homework and read the reviews before booking this hotel. 1. Yucky neighborhood, 2. Loud on the weekends.  Okay!  Thanks!  We booked a Monday and Tuesday night, requested a quiet room from the totally friendly front desk.  Love that a half hour upon check in he called the room to see that it was satisfactory, and it was! Clean, spacious and rock and roll in a way that my grandma could handle.  There was a tour bus parked out in the parking lot (which is free I might add) but the only noise around the pool came from the roadies who made us feel like we might be sharing the motel with Stillwater.  Centrally located and easy to get around, don't be a dummy and walk around here at night unless you prefer the company of ladyboys and folks who don't have a mailing address.  I dig this place and look forward to my next stay here.  Just note there aren't snacks or fridges in the room but I'd be willing to bet if you had a bottle of bubbles to chill they'd find a way to accommodate you.

21/08/12 | Link | Rating: 5.0
84. Veronica V.
I walk out to the patio to get breakfast, it's about 8:00 am; the sun is out; I am in the tenderloin; it is beautiful.  I pass the shimmering pool with my  bagel, orange juice, scone and water while overhearing foriegn language conversations and think to myself this is a pretty decent place to stay in SF.

For those of you who don't know I am a San Jose dweller, went to San Jose High, join the monthly San Jose Bike Party for fun and wonder why San Jose doesn't have a full sized zoo...I mean even Fresno has one. So I live in San Jose love San Francisco and am torn by the thought of a lengthier commute and a much smaller place.

Friend was having a surprise birthday party at a bar in the Mission and I figured we should probably stay the night since driving an hour post co-worker drinking is out of the  question. Phoenix was the best for location, FREE parking for guests and walking distance to Union Square the next day. Nicer than the other kitschy motel we stayed in in Santa Barbara, with a big clean bathroom and those nice giant motel sized windows looking out into the green and blue courtyard.  

We ended up staying two nights and going to Chinatown the next day just like real tourists. Travel + Leisure is right, it's all about the mini local vacations in an economy like this.

People from the area already know the backstory, when Backflip existed and this place was a party-all-night hotel, well times have changed, you'll still see the occasional tour bus but you wont see Anthony Kiedis and quiet time by the pool starts at 9:00pm.  The only sounds you hear at night is the bass thumping from some terribly average house and 94.9 style rap coming from Bambuddha Lounge which is connected to the hotel.

An inexpensive oasis in the Tenderloin!

19/04/09 | Link | Rating: 4.0
85. Rene D.
A friend was nice enough to give me her certificate to this hotel to stay for free. I was happy to tell her that she didn't miss much. It was like spending time in your elderly, chain-smoking aunt's bungalow in Palm Springs. She moved there in 1973, and it shows in the decor and ventilation. Quite simply, it was as if I were sleeping in an ashtray.

I say just turn it into an insane party hotel; sell 3 and 4 day passes, all-inclusive, and just let people go ape shit. Just don't tout yourself like poolside hotels in warmer climes.

03/10/07 | Link | Rating: 1.0
86. Ana M.
This hotel used to be the Caravan Motor Lodge.  It should NOT be classified as a hotel.  It is barely more than a motel.  Yes, they added a few "cool" decor items but it is loud and untidy and more what you would expect from a motor lodge.  At $200 per night, it is hardly a deal.  The perks were free parking and a central location.  However, if you know SF, you should remember that you are staying in the Tenderloin and it's sketchy and dirty.  Our room was not ready at 3pm for check-in and the staff was unsure how to handle it until we suggested they move us to a room that was ready.  The walls in the room were just white-washed painted paneling and the bathroom is a stuffy, poorly ventilated motel bathroom.  I have some photos of a gross smoking area outside the front gate that you have to endure when walking into the hotel front he parking lot and cramped fish pond but YELP sent me an email that they were taking them down because they were "not in line with the general experience at this hotel". Not fair!  and  Not impressed with this hotel.

29/07/12 | Link | Rating: 2.0
87. Rod T.
Horrible neighborhood. Walking anywhere from the hotel is not really an option.  Friday and Saturday night they have a party outside until midnight which means if you need sleep, you will have to endure Jersey Shore outside your door first.
The hotel itself was ok. It's old but they did a pretty good job fixing it up. I was offended by the painting above the bed depicting Jesus Christ posing with nude women. I found it very offensive.
The hotel staff were rude and and condescending.
My car got broken into at 1:30 am and witnesses staying in the hotel called the front desk immediately. The front desk clerk chose not to call me because he didn't want to bother me. So my car sat in a parking lot in the ghetto all night with no window. I had to discover the break-in on my own 8 hours later and the staff was quick to reassure me that they are not responsible. When I explained my frustration with the manager she just gave me a blank stare. I know they are not responsible to pay for the damage but a simple phone call to let me know there is a man inside of my car would have been nice.
In conclusion, if you enjoy crime, rude staff and Jersey Shore then this place will be right up your ally.

19/10/11 | Link | Rating: 1.0
88. Sarah M.
A rockin' little hotel in the, uh, "colourful" Tenderloin district of San Francisco, the Phoenix Hotel is definitely one of the most unique hotels I've had the pleasure of staying at.

The husband and I stayed here for three nights at the beginning of September, and overall it was a great experience. The staff were all wonderful -they were friendly, relaxed, and were able to provide us with a lot of helpful , un-Yelpable information about cool places to check out in the area. I loved the retro-chic vibe of our hotel room, and I have to admit that one of my favourite things was the toiletries they provided. Paraben and pthalate-free lemongrass scented lotion, soap, and hair care: hell yes! I also appreciated the magazines that came stocked in the room -what other hotels do you know that gives each guest a Paper magazine. Rad! We also took advantage of their continental breakfast each morning,  which, as far as continental breakfasts go, was fantastic. They provide lots of fresh coffee, tea, fruits, bagels and pastries which you can enjoy on the patio or, like me, eat hermit-like in your hotel room.

Phew! That paragraph was long.

My list of complaints is very short. As far as the actual hotel is concerned, my only gripe was that the lighting in the room was too dim (I found it hard to read) and the wireless internet was a bit hit and miss (although more hit than miss, fortunately). As others have mentioned, the area the hotel is located in isn't exactly the best in town, but it's definitely not as bad as some other areas I've been in. That being said, if you're outside past 6pm, you can pretty much count on seeing at least two of the following three types of people: a drunken hobo, someone puking on the street, or a curvaceous prostitute. Some of the side-streets made me want to walk a little faster than others, but overall I'd say that I never felt really unsafe.

There are some excellent restaurants in the neighbourhood (Brenda's is one block away: yelp.ca/biz/brendas-fren… ), but for the most part you probably wouldn't want to spend most of your time in the Tenderloin district. Luckily there are loads of bus lines near the hotel, and there is a BART station relatively close.

Overall I'd say the Phoenix is a great place for the younger set to stay while in San Francisco. With a vibe as cool and relaxed as it has, it's unlike most of the personality-less hotels around.

24/09/11 | Link | Rating: 3.0
89. Diana C.
We didn't stay here, but it provided us pretty good temporary parking. One of our friend's car got their window smashed into not too far from here and we had to wait here in this parking lot while their insurance career came by.

14/01/11 | Link | Rating: 4.0
90. Christina S.
Honestly, I could give two s$&^ if Vincent Gallo (even though i think he's hot)  stayed here or Jimmy Hendrix or Little Richard.. I would not ever be a repeat offender and come back to this place again! When we decided to come to SF rather than Portland I texted my friend who lives in SF asked her for a good recommendation on boutique hotels.  Her response was the Phoenix.  I in turn told my boyfriend that she recommend the Phoenix and that was that. He made all the plans, bookings. Not, once did I ever look at the website nor read reviews. Nada. Too busy with work and tons of projects going on that I failed in looking this place up. So, the morning that we began our road trip I then looked it up.. Bummed is all that I could say. The rooms looked lame. Now for my 2 star experience.

So after two great nights at Hotel Diva we drive out to the Phoenix. First impression is I liked the place. Dug the front office/check-in.  The courtyard is cute with the pool and cabanas. The front office/check in has a complete different look than the rooms. Mid-century style..  Then we walk into the room. I'm upset that my bf paid $180 for this dump!  The bed spread looked like come cheap spread from a Motel 6, three small pillows on the bed that were a joke.  Small, shitty pillows. The photo on the site of the bed had bigger pillows. The television is a old box TV mounted with those old school wall mounts that you will find in hospital rooms. The dirty carpet was also a turn off. I forgot to mention a old microwave that is straight from the 90's. I wanted to check out but didn't want to make a fuss.

Bathroom time... So, we are getting ready to head out and about. Use that bathroom and try to flush and the handle completely falls off. So, the bf fixed it. Now, it didn't happen once it happened every time we flushed. SO, this is something that has obviously been over looked by housekeeping, maintenance and management.  We did forget to mention it to the front desk. I hope that it will one day get fixed.

Well, at least they have a coffee maker. So, I thought... I like lots of creamer in my coffee. In fact a splash of coffee with my creamer. Noticed they had two packets of the powdered creamer so before heading out on our day we stopped by and requested some extra packets. The front desk guy pulled a drawer open couldn't find any responded with "house keeping has them and they are gone for the day" and he then suggested that I can go across the street to a liquor store and pick up "one of those small creamer containers" .... Yes, that is exactly what we want to do. Go to the liquor store while on our little holiday and buy a carton of creamer.  I was a little shocked that he suggested that and we left. Shocked because .. Hello the rate to stay here is a joke..  They are charging a rate that would normally be the going rates at nicer places. So, with that said he couldn't go out of his way to find some creamer.  LAME.  

So, after a long day out we return retire. We get all ready crawl into bed and AWESOME. Stinky ass linens! The pillow cases had a gnarly stench! I was annoyed. I felt gross sleeping here and wanted out!  I even smelt the towels when it came to shower time. Oh, that coffee pot that I was excited to see was broken. So, kudos to you Phoenix for having a complementary continental breakfast where I picked up some coffee.

The only good things that I like here was the free parking, they have free internet , cool little pool area but it was too cold to take a dip and they also use Lather bath products! I love Lather!

A lounge I latter found out that they had here. Well, know one told us about a bar/lounge when we were checking in. Great service people Thumbs up. You suck! This wanna be cool arrogance that this place exudes is a joke taking our money to the bank.  Cool, I get it.. You want to be cool by trying not to try. Yet you do and you still are not impressive. Ive stayed at many quarky theme boutique hotels before but this place was just awful....

Sorry, I don't like writing negative reviews because who wants to be negative? But, I hope to save the next person some money.. There are far better places...

Oh.. AND WATCH YOUR STEP people.. I didn't see the sign when we were walking down stairs fro our room and I took a little fall..  It scared the bf for a minute then we laughed.. Then he asked.. "DIDN'T YOU READ THE SIGN"? SO watch it!

08/03/10 | Link | Rating: 2.0
91. Jenn J.
Stayed here recently for a family vacation. I will admit, when you first pull up to the hotel it looks a little sketchy..especially the neighborhood it's in. But once you get into the hotel you forget you're in such a crap part of town. The pool area was really cool, and a nice place to just chill (and the pool is heated..sweet!). The one complaint I think I would have is about the bathrooms...they are a little dingy, but maybe that's part of the charm?

But all in all it's a really cool place to stay if you're into something different.

30/08/10 | Link | Rating: 4.0
92. S K.
Of all the hundreds of hotels my band has stayed at in the US, this is the one that stands out.

Super cool vibe, cozy, clean room with fun decor.

And here's the clincher...someone called my room, and when I didn't answer, the front desk attendant thought to check the pool area, as she had seen one of my band members there and found me.  She walked outside to the pool with a cordless phone, handed it to me and said I had a call.  REALLY?  Kudos!

Only con is the crappy Tenderloin neighborhood.  But all-around thumbs up!  I wouldn't book my parents a room there, but if you're looking for an inexpensive hotel with a cool vibe, here's your place.

13/07/11 | Link | Rating: 4.0
93. Bart F.
Frozen in time, and immersed amid the high rises of corporate America lies the Phoenix Hotel. The exterior offers little appeal, but step inside and you'll find a retro-throwback atrium that is a mix between Pan's Labrynth and the 60s. I was quite taken back by the positivity felt when stepping inside - it was so feng shui  that even the Hongshan would find correlations between humans and the universe. I was totally digging the scene.

The staff was very friendly. The girl at the front desk informed us that the majority of their business is acquired through word-of-mouth, and that has allowed the Phoenix to maintain many return customers, as well as keeping a cool client base. I can see why. The room was relatively cheap, and the decor re-aligned my chi; which coming off the past couple months that I've experienced seemed nearly impossible.

Our room was nice as well. Bed sheets were very bright. The bathroom had a toilet and a sink. Television worked, and hovered above the bed like a boxier version of C-3PO. We even had a bamboo drum on the dresser outside the bathroom, which I used to provide a beautiful beat as my gf used the potty.

We were definitely jammin'.

04/01/10 | Link | Rating: 5.0
94. Lori J.
This was a very nice, mid-range hotel.  It used to be a motel and has returned to it's kitchy roots.  The decor is fun and they are currently under construction to update/improve the lounge area by the pool.  The neighborhood is sketchy, but we found a large selection of fantastic restaurants within walking distance.  

The staff was SUPER friendly and eager to help make our stay more enjoyable.  The rooms were clean, if a bit small, and the beds were comfortable.  The best thing about this hotel was FREE PARKING!!!  In San Francisco, this can be worth hundreds of dollars!  

My only complaint, they were so into environmental friendliness that they stock the bathrooms with recycled paper toilet paper.  Ouch!  Not a fan.  Next time I'll bring the Charmin.

03/04/11 | Link | Rating: 3.0
95. Simon O.
This is a great place to stay in SFO.  Nice pool, clean rooms, chill atmosphere.  Fair prices for a major city too.  A short walk from the main bus lines to get all over the city.  The 71 to the Haight Ashbury area was full, so you may have to walk a bit to get there, but a lot to see along the way.  The front desk clerks were kind and helpful.  They have a bar and restaurant on site, but it is pricey.  The Tenderloin area can be a bit sketchy, but the homeless/crackheads here are relatively friendly compared to the East Coast.  We found a room here at the last minute and I was glad we did.  If you're in SFO and looking for a chill and fun place, this is your hotel.

20/06/12 | Link | Rating: 4.0
96. Lauren D.
This place is awesome!!! I booked a room here for my 30th birthday because I had heard good reviews about it. To start off Luke that works the front desk was sweet as pie and super accommodating :) we went to check out the restaurant, but unfortunately they were about to close at 2:30 because they only do brunch on sunday. However, the restaurant staff was so friendly and allowed us to grab a drink and a snack . The bartender Melissa was sooooo amazing ! She literally cured my hangover with her magical super delish cocktail and absolutely fabulous personality ! The pool is always heated and the rooms are funky fresh! I'm definitely staying here again! Thanks for making my bday awesome phoenix hotel! Muah!

28/10/12 | Link | Rating: 5.0
97. Stephan S.
The Phoenix is a lie. (So much so that the "Phoenix" painted on the side of the building actually resembles a giant SEAGULL! No joke, find a pic!)

Before I begin, I will sum up my review thusly: The Phoenix is overpriced, has in place too many rules which are in direct opposition to it's reputation, and supports a ruthless staff of parochial-school style enforcers.

Commence review!

They bill The Phoenix as the "rock star hotel." The only rock star I could envision staying here would be Zamfir, Master of the Pan-Flute (though I imagine even HE would disturb the staff's fragile sensibilities)! Some reviews mention the dirty floors, or the circa-(insert decade here)'s decor, but honestly, I didn't have a problem with the cleanliness or the motif. In fact, style is about the ONLY thing this place has going for it (ROCKIN' style, honestly).

So a friend of mine decided this would be the perfect place to gather his friends to debauch for his birthday. Wow, did the staff at The Phoenix ever squash those plans! First, there is a 10:00pm "curfew" in place. Noise is absolutely not tolerated. When our party of 12 arrived at about midnight, the night manager Andy actually stalked us until we reached our room, and then patronized the birthday boy, "reminding" him of the $100.00-per-noise infraction fee! What kind of "rock star hotel" has a noise infraction fee, enforced with Gestapo-like abandon? The Phoenix.
(*Note: Maybe this is a non-factor, and guests at The Phoenix don't ever narc each other out, but for $100.00 a pop, only a rock star could afford to find out!)

Later (about 3:00am), my girlfriend and I went to the front desk to inquire about the empty next-door room (#44), as we did not want to violate The Phoenix's "two guests per official patron" rule (ANOTHER RULE!!!), for which our friend would incur another charge. So anyway, I asked night manager Andy, "what's the deal with room 44?" Andy  quickly responded, "you mean room 43? Are they being noisy?" Wow. I think they actually have a directive from on high to incur as many rules violation charges as possible.

On the plus side, I got an excellent night's sleep, because the place was quieter than a sound-proof room in deep space. Being the "rock star hotel," however, I was kind of hoping for a late-night pool party (Pool closes at curfew), or for Russell Brand to interrupt my slumber and DEMAND I do lines with him, or, or... SOMETHING!

All said, The Phoenix may have a storied history, and at least I can say I stayed there, but seeing as how my venture was not sight-seeing in nature, I left sorely disappointed (and that does not even speak to how bummed my friend the birthday boy was).  

Avoid The Phoenix and find a Hotel 6 if you're going to San Francisco to party, you'll be better off and your pocketbook will thank you.

12/07/10 | Link | Rating: 2.0
98. Sarah Q.
I had an absolute great experience at this hotel. It has a very retro vibe to it. The patio is beautiful, especially when they light up the fire pit. It's so nice to have the convenience of having a pool to dip in.

The room. We stayed in a 2 double bed room. There's no AC, but there is a fan and some glass shutter windows that did the job just fine. It's very spacious and they have some of the comfiest pillows I have every stayed in.

Their continental breakfast is delicious. They have their own blend of coffee and know how to make it. None of the that blah Taster's Choice crap.  I absolutely loved one of the scones they served.

The bathroom seems a tad bit shabby, but they have a really nice shower head that really had good water pressure. The products they have available for the guest use did not dry up my skin at all. I loved it.

I loved the convenience of having free parking at the hotel and not having to look for parking around the area. The hotel is like a little haven. Just watch out while your driving out on Eddy towards Hyde. There are bums/weirdos galore. Maybe I'm just not used to that, but I'm driving with my windows up! LOL

I'm definitely going to stay here again.

24/06/11 | Link | Rating: 5.0
99. Teri B.
San Francisco was our destination with no reservations and a penchant for finding the inexplicable.  We ended up serendipity-essly at the Hotel Phoenix, a hotel known in the 60's for housing the coolest bands that came to the city to play. It was in the tenderloin district, but on the bus line and had an Andy Warhol pool. We fit right in with the backpacking Europeans and Gays on a budget.

Rooms we big and clean and they had kept the best of the Kitchy 60's decor and updated important things like feather beds. I loved this hotel which was convenient and right on the bus lines.

We asked the front desk about the attached restaurant and he declared that it served "Comfort food", just what comfort food was to a guy names Miller, and we couldn't wait to find out.  Chamber's was an opportune comfort.

25/09/11 | Link | Rating: 4.0
100. Marah A.
OK I didn't know this was a "party" hotel it was just close to where I needed to be and had free parking. I guess I am not a rock star.

I really liked this place on Thursday night when I checked in. It was quiet, cute, affordable and different. Friday night not so fun, loud indie rockers by the pool, loud neighborhood. If I were twenty this would be cool, I  am not and payed way too much to stay at an indie rock boy crash pad. It was loud and I had to be up early, kind of sucked. On Thursday I would give it 5 stars on Friday 2.

10/12/10 | Link | Rating: 3.0
101. Ty W.
Hidden gem in the tenderloin.  Always great company when sitting by the pool, and there's a liquor store 30 yards from said pool.  The rooms aren't the nicest in the world but they are generally very clean and don't smell like last night's party.

Stay if you want to be a part of the noise complaint, rather than the one calling it in.

20/06/09 | Link | Rating: 5.0
102. stephen w.
stayed in the phoenix two weeks ago.

the bed was the worst i have slept on in years, and i travel all over the world.

wouldn't stay there again if you paid me.

quite overpriced for what you get.

05/09/13 | Link | Rating: 1.0
103. Christopher H.
This is a very nice hotel with very comfortable and beautiful rooms. Our room was right infront of the pool and the bar at the hotel seemed cracking. The 12AM no noise policy is perfect for light sleepers and the continental breakfast is great. The employees at the hotel are also excellent and willing to accomodate any of your needs. There's honestly not much too complain about the hotel but the area is another story. I think any hotel near the civic center is not going to be in the best location. We decided to walk to the Westfield Shopping mall 3 blocks away and on our journey we ran into tons of homeless people, trannies, and crack dealers. It didn't seem very safe at all and I don't recommend walking around the hotel at night. Driving is obviously the better option but you'll have to pay for parking wherever you go.

16/08/12 | Link | Rating: 4.0
104. Mike D.
I certainly didn't have the same experience as the other reviewers. If you are over 25 and want to stay at a "dorm style" hotel, then this is it. If you are over 25 and are looking for a decent hotel to get a night's sleep, or if you have a family - STAY AWAY! I call this "dorm style" because like a dorm there is yelling and screaming all night long, doors slamming, no air conditioning and windows that don't really work. The decor is interesting, but the place is a virtual dump. An expensive dump at that. $309 for two nights. People are drinking, yelling with no concern for other guests. Call the front desk to complain - no one picks up. Car was scratched the first night in their private lot.

When I completed a questionnaire after our stay, I received a call from the parent corporation. The woman told me, "What do you expect? Its the Tenderloin District of San Francisco." No attempt to apologize or try and satisfy us as customers.

If you want to drink, looking for a hooker, or just plain party, sign up. Otherwise RUN AWAY!

10/07/11 | Link | Rating: 1.0
105. Vijay P.
This is a tribute to the Phoenix Hotel and Miss Pearls Jam House.  This was the first place I ever had a Jello Shot many many years ago.  After having a several dozen shots, I woke up in a room which had mirrors on the ceiling.  I almost shit in my pants, after I saw myself staring back at me.  This place always brings back some youthful memories.  Some favorable, and a few not so pleasant ones...all depends on who sleeping next to you.

This hotel itself has truly transformed to a retro economical place to stay.  Walking distance to Civic center, and close to some interesting places to hangout.  Truly an interesting place in the Tenderloin.

11/11/08 | Link | Rating: 4.0
106. Michael D.
It is a cute hotel, but it is in a sketchy neighborhood. It also shares it's courtyard with it's restaurant/night club, so it's like having your room right next to the dance floor. That wouldn't have been too bad, I went out pretty late myself, but the music started up again at 9:00 AM Sunday morning for their brunch party! Needless to say, being woken up at 9:00 on a Sunday morning after a night out was pretty terrible. And to make matters even worse, on top of the loud music at 9:00 AM, there was also a screaming toddler in the pool right outside my room. At 9:00 AM on a Sunday! I will not be going back.

19/06/12 | Link | Rating: 1.0
107. Kelly O.
Rockstar digs percolating with transient energies; if only these walls could talk!

Been here a number of times. The lounge is cozy, hip, and chock full of shelves crammed full of vinyl. Funny, I didn't see any turntables anywhere...

Hotel room 61 is as remarkably charged (vibe-wise) as I remember it from years and years ago. I think that bullet hole in the sliding glass door leading to the veranda is fresh, however (my limited detective skills determined that the shot apparently came from INSIDE the bedroom). Said veranda reeks eversoslightly of nicotine and there is a charming altar-esque scorch mark on the living room ceiling what conjures up scenes reminiscent of Jimmy Page's fascination with Satanism and occult guru Aleister Crowley (see: Zeppelin hey-day tour chronicle Hammer of the Gods wherein Page's penchant for ritualistically holing up in candle-lit hotel rooms with very underage "acolytes" is detailed greatly). The fact that real-world crack deals and ladies of the evening brandish their vendibles in full view from the glass-enclosed confines of the veranda's overlook almost invalidates the existence of the flat screen TV that comes with the room. Of course, the heated pool further eliminates the need to pay any heed to either TV or the bitter realities that lurk just a few feet from the Phoenix's backdoor. It IS possible to really stay-cation here, even if you call the tenderloin home.

Be advised that one of the best, reasonably priced, and egregiously overlooked (in my opinion) Vietnamese eateries lies just across the street from the hotel. After the lounge pulls your pants down over the price of their scrummy cocktails, forgo further financial fudge-packing by filling your bellyat Vietnam House where you feed a family of five for the price of two, maybe three small plates at the Phoenix's lounge. Or don't go out at all; the brussel sprouts & bacon small plate is yummy and kiiiind of filling, but not.

04/11/12 | Link | Rating: 4.0
108. Vanessa X.
In the tenderloin so don't walk anywhere besides across the street to the Liquor store. =)

I loved this hotel, very trendy & old school at the same time. I loved the room, was very comfy & the restroom was super clean and comfortable. One huge miss though, was the front desk guy John. He was disappointing.

But overall a great place...

07/11/11 | Link | Rating: 5.0
109. Rocker K.
This place is casual with a retro 60's vibe to it. The best thing about this place is the pool area. They have a cool looking statue of a lizard by the pool. At night you can see S or C shapes or what looks like it to me in the pool. This place isn't too expensive, but it's not cheap either. My friend and I shared a room and it cost almost $200.00 for one of their better rooms. There was a mix-up with the room and the first one we got was a mess! It looked like rock stars did party hard in there! So my friend complained to the lady at the desk and she was sweet and gave us another room which was thankfully clean this time.

A few minutes later, a guy knocked at our door and said something about the room. I was a little scared at first and told her to come to the door. She then said, no, uh uh, this is our room, go away. He then said that he came to give us something from the hotel. It turned out that he was the night manager and to apologize for the first room that was given to us, they brought us a small bottle of red wine which was nice of them to do-:)

The heating wasn't working properly at the time and we were freezing, but he took care of things. We just had to leave soon after that since the noise from the construction or remodeling they were doing there was too much to bear. It sounded like a construction site! Thankfully it was quiet by the time we got back. I've heard that famous musicians and actors have stayed her before which is interesting to me since they have no room service. There are some good restaurants across the street and nearby. And of course there is a liquor store that opens late across the street. What would a rock n' roll hotel be like without something like that around?

17/01/11 | Link | Rating: 3.0
110. Dusty B.
This hotel, owned by boutiquery masters Joie De Vie, is so kitschy, retro, serene and rock n'roll I don't know whether I should drink a bourbon, an old fashioned or a Mai Tai!

Really an oasis in the city. The pool is heated and surrounded by a garden filled with art, palm trees and little Baliesque relaxing platforms. The bar is fun and the people who work there and at the front desk are really cool.

My buddy from Detroit met up with me there for a night of liquor and food fueled entertainment and I thought this spot would give him the true SF vibe he was looking for. The hotel did not disappoint. Nice, clean rooms and lot's of cool art and music. It's right around the corner from some yummy Vietnamese restaurants too.

18/04/10 | Link | Rating: 4.0
111. Janel B.
My gf and I booked a two night stay here over the giants opening day weekend. It looked really nice on the website and the reviews seemed okay except for the fact that majority of people said it was in a bad area. So we thought what the heck, the price is good, the hotel looks nice and the area couldn't be that bad, could it??! So wrong! Located in the tenderloin area of SF, we should've known! We came on a Friday and we were too early to check in so we decided to walk to a nearby bar which was .6 miles away. That .6 miles, I swear about 95% of the people walking outside were scary looking! And it was only like 12pm! The area is sooo ghetto! Not a great place to walk around at all!! We knew right then we would have to cab it around town.
Anyway, the guys at the front desk were ok during checking in. Luke was super friendly and even checked in on us about 15 min going into our room and called a cab for us when we needed it.
So they did have this form I had to sign about keeping the noise level down at a certain time and the pool hours, etc. But then around 9 or so at night, there was loud music blasting from the speakers downstairs in the pool area, loud chatter from the people drinking and partying at that bar connected to the hotel! My gf and I had a long day and we just wanted to relax and wind down from our busy day. It started off as loud chatter from a few people drinking outside, but the loud music though?! Really??! It lasted until midnight! And no one warned us during check in that on fri and Saturday nights, it's like a club! It was terrible. We did not have good sleep at all! Even when they shut the courtyard area at midnight, we could still hear people from the club and also, when it was over around 2am, we could hear all of the people exiting out.
The next morning we decided to check out a day early. We couldn't stay here another night. When we complained to the guy at the front desk and told him we wanted to check out early because of the ridiculous noise level, he wasn't apologetic at all. I take it they must get a lot of complaints, he knew exactly what to say to us. Well I called Travelocity and we are getting our money back for that second night we didn't stay with no extra fees, thank goodness.
Staying at this hotel kind of ruined a lot of our plans that weekend. If you guys are down to party all night long , don't mind the loud music and people , and don't care about being in a bad location, then go for it. But if you want to relax and get some sleep, go somewhere else!

15/04/12 | Link | Rating: 1.0
112. Yen T.
This hotel is super cute! Feels like you're going back to the 70's.

Though it's in a crappy neighborhood (Tenderloin) everything about this place is pretty cute. You are in walking distance to all the good Vietnamese food around the area!

The full bar is really nice and retro. The pool is small, but big enough for you to lounge.

They hosted the DO OVER Party this year, it was sick!

26/09/11 | Link | Rating: 4.0
113. Crystal H.
When I opened the door to my room, I couldn't help but giggle. It was like a throwback to Hawaii Five-0, circa 1975. The TV? Old school, mounted close to the ceiling. If the wicker chairs and two double beds with printed polyester duvets didn't sealed the deal, the "fish" grippers in the shower certainly did. Best kitsch? The framed postcard in the loo depicting the Phoenix's first incarnation as a motor inn... judging by the cars in the parking lot, it was the 70s.

After getting acquainted with my room, the phone rang: front desk asking me if everything was alright. I liked that personal touch. And everything was alright, until I attempted to use the free wi-fi... the one thing that had sold me on this hotel in the first place. Zero, nada, zilch. When I asked the front desk I received an attempt at help that underlined the fact that there would be no internet for me on this trip.

There is complimentary breakfast consisting of some coffee, juices, cereals, some pastries and bruised fruits. Unless you're on a total budget, I suggest you walk into any coffee shop and get a proper brew and pastry to start off your day, but that's just me.

I may not be a big fan of hotels with doors that face the outside, but it's tough to knock this hotel a star for that. Had I been on a road trip, or touring with a band, I would have thought this hotel was absolutely awesome... but for a work trip, it was a little ghetto.

10/05/11 | Link | Rating: 3.0
114. Mike V.
Outside, the pool, cabanas, and fire table aptly prepare you for the swank vintage interior bar.  packed for a week night (especially for a place where from the street, it's not exactly clear how to get into the bar.  But the drinks sold me.  The second one with the gin and blackberry was smooth, not (too) sweet, and perfectly balanced. Not what you would expect and definitely not what you would expect in this area. Looking forward to the next party here without question.

27/10/11 | Link | Rating: 4.0
115. Sarah L.
I like unique properties. So, on a recent trip through San Fran I chose the Phoenix Hotel as a stopping point for a night because we went out of the city a few days and had a rental car. We didn't want to spring for overnight parking costs at other hotels and it was included at the Phoenix.

It definitely has character. Yes, it's in the tenderloin so you'll see some interesting things on the way to the hotel, but doesn't that just add to the experience?

It was dead quiet when we arrived on a Monday at around 11PM. The bathrooms/showers needed some upgrading for sure. The next morning we passed on the breakfast but it looked OK.

I can say I've experienced it, but I'm not sure I'd be back!

18/09/09 | Link | Rating: 3.0
116. Amber K.
I've been here a couple of times for events, although I've never stayed overnight since I'm a local. This place has a distinctive LA motel vibe and has hosted loads of famous bands so it has a certain 'wow factor.' If you're looking for a little piece of history in old SF, hanging out here is a fun way to drink it in.

02/10/11 | Link | Rating: 4.0
117. Uuri K.
My friend reserved a room and dinner table for 12 at the restaurant for his birthday.  When he arrived at 3 the room wasn't ready, he waited around til 5:30.  

When we were seated for dinner the service was slow.  We waited an hour for the appetizers, my girlfriend never received hers until we asked what happened to it and they brought it another 30min later, and while waiting for this she was late for a performance and had to take it to go.  The entrees arrived 2.5 hours after ordering. The birthday boy never received his entree at all.  

The night security were assholes, quickly threatening us with additional charges when we arrived bacl from leaving and we hadn't even done anything wrong, they just wanted to let us know that we could incur charges if we did. Very nice.  The room next door had a bachelor party and were pretty loud, we were not, but they called us a threatened us, blaming us for their noise.  They had assumed it was us, and it was obvious after they came over it wasn't even our room, they acknowledges this but would never have known the difference if we hadn't pointed it out.  Very nice to receive threatening calls in the middle of the night being blamed for someone else's noise.

Total fail in every regard.  Truly and thoroughly unpleasant experience and way overpriced to boot.

The foot wasn't even that great, especially not for the price.  

The front desk people were at least nice and okay.

20/08/12 | Link | Rating: 1.0
118. Shanna K.
Yes. THIS.

I had gotten many recommendations from my twitter followers that the Phoenix Hotel was a nice yet affordable place to stay. However, when I found out the affordable prices, and had the cab drop me on the edge of the tenderloin, I'm not going to lie; I was nervous.

All in vein. This place is AMAZING. It's a little grotto of awesome in an area of crazy.  The pool in the middle is surrounded by chairs, greenery, little resting cabanas and more, with beautiful art and fountains, creating this relaxing area in the middle of a bustling city.  The rooms are themed in a slightly "70's rocker hotel meets Asian inspiration." I loved that they had a recycling bin IN the rooms -- first place I've seen that. Plus, we'd taken note joined the Joy of Life club, so our room came with a nice small bottle of wine, included. The bed was nice, the shower hot.  Not a ton of space, but more than what we needed.

The morning complimentary breakfast was delicious (and I loved that it didn't end at nine). Real tea (ie, more than lipton), bagels, pastries and more, and you could eat out by the pool, or take it back to your room. Brilliant!

The staff, however, is what makes this place, Luke and Heather specifically.  From suggestions of restaurants (vegetarian friendly, brunch, you name it) to calling timely cabs, they were incredibly helpful, more so than many a concierge I've worked with in hotels 2-3 times this price. Their customer service alone made staying here worth it.

The few drawbacks; free wireless was from ATT, and was down half of our stay.  There is a nightclub connected to the hotel, and 2 of the 3 nights, it was loud enough to put a pillow over my head. We also never figured out how to turn up the heat in the room.

No matter; everything else made up for it. I don't give a ton of 5 stars, but this place definitely earned it.  Looking forward to going back on our next trip!

04/03/10 | Link | Rating: 5.0
119. Ryan D.
I am rating this 3 stars because I really could go either 1 or a five.  The hotel is very nice and clean.  The bed was very comfortable and the room was a decent size.  The reason I was not happy with the place is because I was very tired when I arrived and needed to get some sleep.  It turns out that it is a PARTY hotel.  The entire courtyard is part of the bar at the hotel.  It is not just a little bar, it is a big bar/club for all of the locals.  If I would have known this I would have not stayed their.  

On the other hand, if you are looking for a place to get rowdy and party all night, this hotel is for you.

29/01/12 | Link | Rating: 3.0
120. Sam A.
Decent afternoon staff, and really lackluster after-hours night staff who probably cater to a kind of dickey bunch of asshole cliental (especially since this is sort of known as THE hotel (It's a motel, come on) where all the traveling rock bands stay at was pretty annoying...
The food at the restaurant is great, and the servers are excellent.
Having to spend a Friday or Saturday night here with terrible rave music and screeching freaky yelling people certainly wasn't the greatest thing that I've ever been subjected to.  Watching freaky very loud women get dragged from the swimming pool at 11:00pm at night was entertaining.
Not having an area WITHIN the enclosed area (aka the safe area) of the property to smoke tobacco at was really really bad since the moment you walk out of the premises, including the parking lot wasn't all that fun because the moment you walk out the gate you/I was immediately approached to buy crack cocaine and heroin on both nights I was staying here...  
Also...  The two nights I stayed here, my room had no room service?  What's up with that?
The location is sort of central to a few places I frequent, but not enough for me to ever stay here again...  It's the Tenderloin...  Next time I'll stay in the Castro or the Mission, or even SOMA where it's a little bit more diverse, probably a lot safer, and easier access to nightlife...
A slight kudos goes to the management for warning me that there was going to be loud terrible DJs that were going to be happening all day on the Sunday that I stayed here, less than a week in advance, with no mention that said DJs and screechy annoying people who WEREN'T EVEN STAYING HERE would start the day earlier...  Oh wait... Nevermind...  AVOID.

24/09/12 | Link | Rating: 1.0
121. Vol T.
Didn't stay here but attended ArtPadSF this past weekend. They transformed all the rooms into art galleries. I thought this hotel was super cuuute. It had that Old Hollywood vibe to it. The pool is pretty awesome. The rooms looked huge for SF. Some even had balconies overlooking the lovely 'Loin. It's in the Tenderloin so if you stay here just be aware of that. There's really nothing wrong with it esp if you're the adventurous type heehee They have some of the best restaurants! Esp Vietnamese as area is also Little Saigon. Go have fun!

22/05/13 | Link | Rating: 4.0
122. Ellie W.
My friend described this as "a piece of LA in the middle of SF", and he was spot on. Well, it's more like LA in the 1970s in the heyday of rock stars on 5 day benders. I love the retro orange/blue decor, and the 1970's motel-ish look. It's a throwback to the past, and a lovable, unique addition to the Tenderloin.

11/06/12 | Link | Rating: 4.0
123. Dana W.
This was a spur of the moment get away and the bf came across this hotel which by surprise it was a fun little gem he found in a not so great area is what we have read. We checked in and the free parking was a great plus and our room was great and the bed was really comfy! There lounge is fun with a great 70's feel, pool is heated, music was selected well with a good variety. Everyone followed the rules of no noise after 12 it became really quiet and this was a friday night. In the morning we walked around great breakfast spot around the corner and we didnt a little searching around, i think it really only becomes a scary area in the late night for the most part i felt safe and had a great time. I will be back......

28/05/12 | Link | Rating: 4.0
124. Shannon C.
Neat little place. The staff were delightful. Sure the neighborhood is a bit rough, so what. We felt safe enough and walked to and from the trolley line in Union Square from here. The decor is 70's and a little tropical. Beds are cozy. Bathrooms clean. Pool is heated and awesome. Especially when there are rock stars just lazing about it. The hotels center courtyard has party potential but guess we missed out and stayed on quieter nights. From the moment you enter the lobby you feel like you stepped into a set of Three's Company or Boogie Nights. We loved it here. Breakfast was good too, nice pastries, fresh fruit and all I can ask for is tolerable coffee and I got it. We will be back here.

26/03/12 | Link | Rating: 4.0
125. Clarissa C.
Visited SF for my 4-year wedding anniversary. Am a Joie De Vivre hotel member, and this hotel looked cool and was reasonably priced. We knew we would be in a shady part of town, but that didn't stop us.

Hotel room was nice. Complimentary water and chocolates with a personalized note. Nice TV, decor, ample space in the closet. Lather bath products - love love love! Free parking (lot is super small). Free coffee, tea, and muffins in the morning. Super friendly staff. We were able to leave our car in the lot after check-out for a few hours to go sight-seeing on Sunday, which was really nice. Front office also called taxis for us.

If you're looking to party, you'll LOVE this hotel. If you want a nice quiet atmosphere, I'd suggest looking elsewhere. They do have a midnight "everyone off the patio" rule, which is considerate of those in the hotel. There's a bar/restaurant right next to the hotel that's open until 2AM. No elevator, at least not one that I saw???

I wish the restaurant/bar was open for breakfast and lunch. That's my only negative.

13/04/12 | Link | Rating: 4.0
126. yvonne h.
A Well kept and stylish hotel.  With staff that are just the right combination of friendly and easy going.  Worth every penny!

02/09/13 | Link | Rating: 5.0
127. Kabeer M.
Had a fantastic time at the Phoenix. The atmosphere is quirki-awesome - motel 8 meets rolling stone.  

Solid room with a nice stereo for impromtu partying. Excellent heated pool for impromptu midnight swimming. Amazing bar scene and cocktails for going out without leaving the hotel.

And to top it all off chill but effective staff who kept us out of trouble while always being super-nice, even in the face of some noisy obnoxious behavior. :)

20/11/12 | Link | Rating: 5.0
128. David C.
I am a JDV Hospitality club member and have stayed at six other JDV Bay area properties in the past few years. I needed to be in SF on Saturday morning to close one of my art showings, and I didn't want to have to get up and drive to the City. So ... I looked up JDV properties and found the least expensive one on their menu -- the Phoenix Hotel.

The Phoenix is located on the outskirts of Little Saigon, just two blocks from Civic Center. This is normally a very bustling and noisy area of the City, but inside the walls of the Phoenix, the noise and chaos of the City melted away.

This chic retro motorlodge from the 50's has seen better days, but I'm happy to report that Happy Days are here again. They are in the midst of an expensive and expansive re-model which is scheduled for completion by the end of March, at which time I will re-vist the property and update my review, fully anticipating an upgrade to at least four stars.

One of the first percs about this property is that it offers FREE PARKING. Isn't that incredible? For every room, a guest can park a car FREE in the semi-secured lot. That's what I'm talking about!

What was even more amazing about this diamond in the rough is the relative quiet. I have stayed in SF hotels at twice the rate I paid and have been kept awake all night long with extraneous noise. Not so at the Phoenix. A constant flow of temperature controlled air provides a welcoming drone and, in our room, there were no windows to the exterior street side -- only a large window opening onto the courtyard.

The furnishings are 50's chic with rattan accents and harvest gold with avocado and orange highlights bedspreads and shower curtains. I felt like I was walking into my parent's former abode and was immediately at home.

The entire courtyard is in a state of disarray due to the construction process, however the outdoor pool is heated and was immaculately clean. My wife and I took a late night dip in the pool and were comfortably refreshed.

When the remodel is done, the hotel will have a top drawer night club, bar and restaurant and that's when the entertainment and fun will return to this once tired and worn out property, that is being lovingly resuscitated by the JDV Hospitality corporation.

I can hardly wait!!

29/01/11 | Link | Rating: 3.0
129. Bri S.
When I was charged with planning a weekend getaway to San Francisco for myself and my out-of-state boyfriend, I was overwhelmed by the amount of hotels to choose from. Fortunately, I stumbled upon the Phoenix and loved the quirky atmosphere and the affordable price tag! We're pretty adventurous young people, so we weren't deterred by the less-than-glamorous location, though I was sure to hide my stereo and GPS before locking up my car! The bar at the hotel was closed when we went, so that may have effected our experience compared to others.

Free parking was a HUGE plus. We ended up walking everywhere. We found a binder in the hotel room that listed some awesome restaurants in the area. Great recommendations! We also walked all the way down to the water to do a bike tour the next day and walked back that evening, and it was entirely doable, though of course, hilly!

Breakfast was mediocre, mainly muffins and other bready items, but I wasn't expecting anything over-the-top. The room was open and clean, the bathroom as well.  For the money, it exceeded our expectations. We wanted to steer away from cookie-cutter, and the Phoenix Hotel is anything but! Just wish we had brought our swim suits!

(The bar at the hotel was closed when we went, so that may have effected our experience compared to others. )

31/05/12 | Link | Rating: 4.0
130. Jenna R.
The good, the bad and the ugly. I am not going to lie, stepping over urine and feces to get up the sidewalk to our hotel wasn't too encouraging. Lots of homeless folks camped out and the sound and smell of the city were just outside the concrete wall of the parking lot. However, inside was an awesome staff, a super fun and funky pool and a comfy room. Equipped with fancy toiletries, an iPod player, a big Tv and clean all white linens including a fluffy comforter the room was good. Unfortunately, when we returned at 10:45 to get some sleep very loud Paula Abdul music was reverberating through the courtyard and was not at all muffled by the 1950's windows.  It was so freaking loud as well as dozens of yelling frat style party boys was the terrible music. When I stumbled into the lobby I noticed nobody in the courtyard. All the obnoxious folks were in the outdoor area of the adjoining lounge. I asked for earplugs and the man at the desk assured me it would be very quiet at 11:55 when he kicked the non-guests out. He was right, phew! A girl needs her beauty sleep.

27/10/13 | Link | Rating: 4.0
131. Max K.
Super cheap, uber-cool.  While located in the midst of the loin, an oasis of older-hipster ambiance with a slight retro tint.    Chambers is a great place to eat, and I'd room here for a night or two as well....

09/09/13 | Link | Rating: 4.0
132. michael f.
I want to start off by saying that I am a frequent guest of the Phoenix Hotel.  I travel to San Francisco from Sonoma for business and pleasure.  I have stayed at many different properties in the city, and find the Phoenix to be overall the best value and most comfortable for my needs.

Here's why:
Central Location
Clean comfortable rooms with friendly housekeeping services.
Free, easy in/easy out parking
Attentive front desk
A sparking heated pool that I use daily
Reasonable priced upgrades when available.

Now, yes the location is on the edge of little Saigon and in the heart of the tenderloin. If you are easily disturbed by the homeless, ethnic diversity, and the bustle of the city, this place might not be the place for you. I have read other posts regarding the area as "sketchy". maybe Disneyland or Great America is the place be.

The Phoenix is like an old school motor lodge retro style.  Rooms are tastefully appointed and they do keep up with the renovations. I like the fact that the parking is quick and easy. San Francisco always has a parking problem. Many hotels stick it to you $30-$40 to park for 24 hrs, and it can take  15-20 mins or more to get your car. Not here easy in/ out.

I have always found the front desk and management to be very accommodating.

love the pool here. If this is your thing it makes for a great place to catch some sun and unwind. However, sometimes the tiles need to be scrubbed.

Chambers is a great place to eat. It has a unique menu, but the menu selections are a bit limited. If you eat here once or twice I would like to see more selections. However, Chambers is not owned by the hotel.

I will be back again and again.

07/09/12 | Link | Rating: 5.0
133. Gourmet G.
Keanu Reeves, Linda Ronstadt, Sinead O'Connor, John F. Kennedy Jr., Faye Dunaway, and David Bowie have all slept here, but not together nor at the same time. The Red Hot Chili Peppers, Nirvana, and Pearl Jam have crashed here, with and without groupies. It's a landmark known as a rock 'n' roll hotel, although if you want to get technical, motel is more accurate, and it clearly isn't for everyone. Among its surprises are nicely decorated rooms, free parking, and complimentary admission to the Kabuki Springs, plus an outdoor pool with a Francis Forlenza mural at the bottom, surrounded by sculptures scattered throughout a  courtyard with piped-in birds chirping during the day and frogs and crickets at night. Music lovers are within walking distance of the Great American Music Hall, the Warfield, and the Bill Graham Civic Auditorium, and the Civic Center arts district - including the Asian Art Museum, the Orpheum Theater, the War Memorial Opera House, and Davies Symphony Hall - is also nearby. Walking distance, however, shouldn't suggest it's safe to rely on your feet as a mode of transportation in this decidely gritty and dangerous Tenderloin neighborhood. That noise punctuating the night isn't a car backfiring, it's gunfire. The average Phoenix guest is so hip and so cool he won't notice, and if he does, he probably won't care. Ma and Pa Kansas, on the other hand, will want to pack up the pickup and head for safer pastures.

13/08/05 | Link | Rating: 3.0
134. Chris M.
I have never stayed at the Phoenix Hotel, only attended poolside events by various companies.

The pool area is very nice, you could forget you are in the TL when you are sipping a drink in the sun with your feet in the pool.

Apparently it is famous as a band hotel, as it is the only hotel in the area with a parking lot big enough for a tour bus.

03/11/12 | Link | Rating: 3.0
135. Jordan L.
Ehh. They've opened a pretty great bar, but the Phoenix honestly just isnt what it used to be. I remember bringing bands here after a show and partying until 6am as expected. Last night we were asked to lower our voices from a talk to a whisper by the militant front desk douchebag who was wearing a buttonup date shirt with a beanie pulled down to his eyes. When we arrived in our van, obviously to check in, he just stood there in the window and offered no help as I had to move the barricade myself so we could pull into the parking lot. I also witnessed him let some scetched out tweeker into the court yard who ended up sitting in front of our room at 3am. My years of booking rooms here for touring musicians has come to an end. Especially since we can stay at any of the 8 kimptons in town for the same rate of the ridiculous $189 they're charging now.
C-ya.

06/09/12 | Link | Rating: 1.0
136. Tracy C.
Katy was amazing yesterday!!!  We had a weird situation with my husband being a vendor and her suggestion of Tommy's Joynt was spot on! Keep her she's great for your business!

29/06/14 | Link | Rating: 5.0
137. Yo M.
I had to mull writing a revision over..it took me a while. As I didn't want to completely remove the review I wrote initially because the events happened and I don't ever want to experience the same thing in any other establishment again.

So here goes.

Diana W. left me her number to get in touch with her as you can see in her reply to the original review. I really appreciated that she did reach out. In our conversation over the phone, I explained that I stood by everything I wrote in the review and I had witness to it.

Diana was professional in handling the complaint. A true testament to how much she cares. In our initial conversation after hearing me out, she said she would talk to her staff, and then follow up after with me which she did.

I said I would remove the initial review but I forgot that there was a review revision option.

1. Diana addressed her staff
2. Diana followed up with me to say that she did address her staff.
3. Diana profusely apologized for what happened. It was great of her to do that.
4. The responsiveness by Diana was much appreciated.

However:
1. I would have preferred a written apology from both Diana and the staff members that I wrote about on the initial review...that's why it's 3 stars and not 5. (but to be fair, I have not asked for a written apology so I should probably not hold it against.)
2. I'm still a little bitter I guess but it was a pretty traumatic experience that I still get worked up about when I think about it.

Maybe my bitterness goes away some-day..Diana, you did a lot to start the process so Thank You for that.

01/10/12 | Link | Rating: 3.0
138. Bumble B.
I spent the weekend at The Phoenix Hotel and it was a killer deal and great  location for the girls get-away weekend we had.  Free parking and excellent customer service from the front desk.

Saigon Sandwich, Brenda's, liquor store all a skip away.  Chambers is a great little bar to start the evening.

01/04/13 | Link | Rating: 4.0
139. Edgar N.
If you can get past the fact that the Phoenix Hotel is in the middle of the godforsaken Tenderloin, you're in for a treat.

This is a fun place to stay at for all sorts of reasons. I could tell that from the moment my friend and I checked in: the lobby was cranking Fever Ray and the staff couldn't be nicer. They were accommodating in all respects, including letting us check out an hour later and holding our bags after check out for some last-minute sight-seeing.

While the facilities are basically an older motor lodge dressed up, the hotel group have taken great effort to give the Phoenix a funky, youthful feel and it shows. The courtyard is usually rocking with people in the evenings (thanks to Chambers being in the same space), and this is usually the hotel where touring rock bands stay at, so you may get lucky and have a drink with whichever band is in town. The hotel rooms have a cool 60's SoCal beach hotel decor, are fairly spacious and have all the needed amenities including free, basic wifi service.

"The location is terrible", you'll say...and that's true to a point. BUT, consider that two of SF's finest eateries in Saigon Sandwiches and Brenda's French Soul Food are within walking distance. Plus, let's face it, you're central to a load of neighborhoods - as long as you take a cab from the hotel (or speedwalk/sprint to the Market St. BART like we did), you're fine.

Next time I decide to stay up in the city for a couple of days, the Phoenix will be my first choice for a hotel.

08/11/11 | Link | Rating: 4.0
140. shawn v.
Have stayed here a few times, in the heart of the Tenderloin district, with a pretty quick walk to Market St. that connects you to the trolley which you can take down to the wharf.

Nice staff, cute grounds with a mellow vibe. Rooms were clean and what you need from a hotel, but was out of the room most of the time. I love their amenities product line! They smell wonderful. Wish they would sell them at the desk. Since my last stay they had upgraded the rooms a bit, with that they put in iphone friendly radio that was awesome to use for recharging the mobiles.

Their restaurant Chambers, is amazing! I'll have to do a separate review for that. Really cool, funky place with an eclectic menu. There are walls and walls of vinyl, was great to browse while waiting.

There is a wonderful Mars-1 mural that is on the building next to them, which faces into their pool courtyard area, that makes a nice background. Not sure if the hotel had anything to do with it, but it compliments their style perfectly.

I will stay here again and def recommend this to friends.

26/04/13 | Link | Rating: 4.0
141. L J.
Definitely my kind of hotel experience.  The price is right, there's a heated pool, the rooms was clean and well designed, and it's in a not-too-sketchy part of the tenderloin.

I wouldn't expect this place to get yelped so poorly.  My experiences with the hotel staff were all very positive.  Maybe I'm just easy to please, but I definitely feel I made a good choice with this hotel.

Tip: Walk up Polk and go to the Hemlock Tavern for some live music.

16/06/13 | Link | Rating: 5.0
142. Kristen K.
This was a good, fairly inexpensive (for sf) hotel. Free parking was a huge pro as well as the incredibly helpful staff. The room was large with nice appliances (although no fridge in room). Can't say much about the area because we didn't stick around there but it is close to the mission area which has a cool vibe. I would stay here again and recommend it to others.
A note on safety: the gate to the courtyard area is locked and can only be accessed with a room key, which made me feel a lot safer since it is external corridors to the rooms.

14/09/13 | Link | Rating: 4.0
143. Kd H.
The Phoenix advertises that it is an "oasis." This is fitting given that it is located in a less than desirable, and potentially hazardous area of the city for the typical tourist just wanting a good deal on a hotel in a central location. I felt safe within the courtyard and the locked  confines of the front gate and office, however, I did not feel safe getting back there every night. I utilized the BART and Market St. transportation that is conveniently within walking distance. But after dark I realized it was best to cab directly into the hotel. I can get past the pungent urine smell and homeless folks camped out on the surrounding blocks but did not feel comfortable with the small groups of people congregating on corners aggressively commenting when I did not offer change or the drug deals/use that is active on these streets.

On to the direct hotel experience: front desk staff is laid back, helpful, and approachable.  The housekeeping staff that cleaned our room did an impeccable job every day.  The beds and linens were very comfortable and I appreciate it when a hotel wraps the comforter in sheets.

The Chambers restaurant is pretty groovy and hotel guests have easy access to the bar.

The worst part of our stay was that this refurbished old school motor inn has no sound protection. All room doors and windows surround the courtyard and are thin. One night during our stay the restaurant, that shares the courtyard, had a private event.  There was literally a huge party of hundreds happening 20 yards from our door.  The front desk seemed surprised that this was bothersome since the "loudspeaker and mics" were to be off by ten.  Trust me, the party continued, and continued! Every morning we were abruptly awakened by slamming doors that shook our windows. Our neighbor was an early riser and enjoyed sitting outside and greeting his cohorts in town for a convention. I now know more then I ever wanted about the real estate business since the conversations sounded like they were occurring in my room.  

I like supporting smaller local businesses but not at the risk of my general safety and sanity.  Next time I am in San Fran I will spend the extra dough and stay in a different hotel in a different neighborhood. Sorry Phoenix, I like the boutique vibe you offer but I NEED MY SLEEP!

23/11/13 | Link | Rating: 2.0
144. Jenna R.
Honestly, I only go to this place for day parties.

The Do Over, Mixologi party, Doin It At the Phoenix, and next Sunday will be AnthonyPresents' party.

The bar is cute. The drinks are reasonably priced. There's shade. There are places to sit. If you get too hot outside or too drunk, go inside! The wait is next to none (at least for me).

I love day parties.

05/09/13 | Link | Rating: 5.0
145. Full And T.
Stayed here for a night over the summer.and Loved it!    
How much did I love it?  
FullandTipsy.com

21/09/13 | Link | Rating: 4.0
146. Alex R.
I had a terrible experience here.  Apparently during the summer on Saturdays they host some kind of swap meet and show where they take over the courtyard and blast music at full volume all day.  It was terrible.
It is the least relaxing hotel experience I have ever had.  The room was very expensive and not very clean.

17/08/13 | Link | Rating: 1.0
147. Alice Q.
I've stayed at the Phoenix several times over the years and it has gotten better and worse, if that makes any sense.  Better in that it's been spiffed up a bit, but worse in that the rooms are just not up to par for the prices or the atmosphere of the hotel.  I stay here if I am going to have a rental car - it's very convenient for driving into town (close to Van Ness) and they have free parking for guests in their parking lot right out front - which is virtually unheard of in San Francisco.   We also stayed here a year ago with our 10 and 13 year old nieces who loved the pool - I think it's a good place for older kids.  If you book in advance you can get a good rate - on my most recent visit, I thought I had made a reservation at $154/nt, but when I arrived they did not have my reservation (and I could not prove it) so I had to pay $224/nt.  That was a little too much IMHO.  The rooms just aren't that great - the bathrooms especially need a facelift - they are grungy and the towels are thin.  The  showerhead leaked and sprayed water all over the place.  They don't have robes, fridges or other accoutrement that you might expect in a "boutique" hotel.  The heat and air come from a floor unit, which somehow malfunctioned during the night and heated our room to a swampy 80 degrees.  On the plus side, the front desk staff is very nice,  the beds are good, and they have free coffee in the mornings.  They also include access to the Kabuki Springs Spa, so take advantage of that if you get a chance.  The neighborhood is sketchy - as others have mentioned.  We walked through during the day, but it was pretty unpleasant all they way down to Powell St.  It's not a place you want to wander around if you don't know where you're going, or after dark.  If you don't have a car and plan on walking all over town, you would be better off choosing somewhere else to stay.

29/05/14 | Link | Rating: 3.0
148. Vanessa L.
While I've never stayed in the hotel itself, I love hanging out by the pool at night with a cocktail in hand at the nearby bar.  I love the old school vibe of this hotel and the pool parties always look like a blast!

07/04/14 | Link | Rating: 4.0
149. Maha H.
I took my Mom to this hotel and we arrived there at 1:30 pm. The check in time was 3:00 pm but since we flew in from DC, the front desk lady made an exception and gave us a room at  2:05 pm. We spent two nights there.

Good things: front desk is very friendly, rooms were clean as well as the pool, the bar doesn't stay open for long so it was quiet at night, 2 blocks away to different  bus stops, hotel had a map for a tour company and for the entire city.

Down fall: A block away is a really bad neighborhood, my mom and I wanted to take a walk around 9:00 pm but we made a U turn and went the other direction (towards the Asian Art Museum) for those of you who don't know the area. Second, the hotel restaurant isn't really a restaurant but more like a bar so I wouldn't suggest taking your kids there and expect to eat a full restaurant food because they wouldn't have it, but it's a good hang out area. I would definitely spend another night there.

28/09/13 | Link | Rating: 4.0
150. Christine H.
BEST HOTEL TO STAY AT WHEN IN SAN FRANCISCO! It's near the dodgy Tenderloin District, but the hotel itself is so artsy and beautiful! There is a lot of urban art around the pool area, and the rooms are so modern and comfortable.

It's within walking distance from a lot of cool places to eat, and Downtown San Francisco.  I definitely want to return to this marvelous hotel again! :)

18/12/12 | Link | Rating: 5.0
151. Yajaira L.
Katie and Mike are very cool and welcoming. This was the first motel Cat and I have ever stood at! It was great! The staff is so cool & laid back. This is actually the only motel in the Tenderloin area or San Fran I believe with a heated pool. Muffins & coffee are served from 7-10am daily. This location has been remodeled and it is really really nice. Parking is free at the hotel. (just let them know when you arrive with your rental for a pass)  please give this place a shot. You will be surprised.

06/04/14 | Link | Rating: 5.0
152. G J.
I've stayed at the Phoenix twice in the last 4 months. I'm a bit torn as to whether I'll stay again.

The location is great but it's unfortunate it's a bad location - if that makes sense. The location is central so most everything is easily walk-able and accessible - especially BART,  MUNI and cable cars. But the location is bad because the surrounding neighborhood is quite dodgy.

There's a lot of homeless lingering, and at times camped out, on the hotel's perimeter sidewalks. For the most part they never bother anyone but at different times I've had to step around or over piss and piles of human shit a few times.

Walking some of the streets in the area and you can easily see drug deals going down in broad daylight. I was never once harassed or bothered when walking through a skid row style gauntlet but it can make for tense moments.

As for the hotel experience: good/great

The staff has always been super nice and helpful. Not a single complaint here.

The rooms are clean and accommodating - the beds are comfy. The bathrooms are a bit small but hey the place was built 50+ years ago before everyone got big-ass fat.

Complaints: Noise - especially in the mornings.

The rooms do not have A/C and it's never really needed but since the window are angled and levered they tend to bounce noise into the room from the courtyard.

Every morning - early - I was awakened by the sound of someone dragging a plastic dust pan around sweeping up the courtyard for 20 minutes. Yay for cleanliness but can you wait until maybe 10am before you start that daily project?

If the place was a little cheaper $125-150 I'd stay more often. But for the same price or slight more I can find slightly cleaner, safer and quieter accommodations.

I don't know - maybe I'll stay again.

05/09/13 | Link | Rating: 3.0
153. Marlowe M.
Great price, totally awesome decor, great courtyard/pool area, and most importantly, excellent service. Mike, Andrew, and Lauren at the front desk were friendly, helpful, informative, and just all around cool. Don't be turned off because it's in the Tenderloin! It's a perfect little slice of California. Stay here!

23/06/14 | Link | Rating: 5.0
154. Shanna K.
My boyfriends company was having their holiday party at Chambers, the onsite restaurant lounge, so we opted to rent a room at the Phoenix rather than drive home afterwards.  Best decision we could have made.  

We secured a room on HotelTonight for $199.00 ($230 incl tax) and since HotelTonight can't guarantee what size bed you might get...  just that the room will sleep two people... we ended up with two doubles in a corner room.  

The staff was very apologetic and agreed to keep us in mind if anyone cancelled but no luck so we joked about playing I Love Lucy or pushing the beds together instead.   It worked out fine though... there was totally enough room for the two of us to sleep comfortably even though we were used to a Cal King at home and if we wanted boyfriend could go sleep on his side of the bed.  His side was just a little further away... ;-)  It was all good.  

The hotel is definitely a little old school motor lodge oasis in the middle of the TL.   Done up all super cute in retro blue and lime green, each room has big thick curtains to keep out the chill, as they've left the original single pane windows and the curtains do a great job blocking out the light as well.     Not so much with the sound, unfortunately... we were in room 30 in the corner and we did wake up to the sound of street sweepers in the middle of the night and such but what can you do.  It's a city.   All things considered it was fine and we were able to go back to sleep after a short time.

They did have a noise policy for our party as well...   so if you do find yourself staying there and not participating in the festivities this may be helpful information.   Music had to go off outside at 10pm and guests had to be off the patio and inside the lounge by 11pm.   I thought that was very reasonable and there was no issues at all.

The rooms are vintage to begin with and it was a little worn from use of course... but everything was freshly scrubbed and the linens are super crisp, clean, plush and fluffy.  It was like sleeping on a fresh cotton cloud.    There is a flat screen tv, plenty of light, outlets, an iron and ironing board, extra blanket and pillow in a zipped plastic container, hairdryer, and they will even send out your laundry for you if need be.  The Lather Brand products are also very nice.  No more wall pumps like Pumpkin mentioned in her 2009 review... now they are individual size bottles.     The staff was also great in that they called about a half hour after we checked in to make sure we got settled and that everything was satisfactory.   It was.

The shelving in the bathroom was loose and tilted, so we couldn't set our toiletries up there but upon mentioning it to the manager on the way out he acknowledged that it's a design flaw and that it's common.  I think they're aiming to replace those.  The rest of the bathroom is up to date with new sink, toilet et al and a good fan so that you don't have mildew or condensation.  

Parking is free, which is unheard of in the city... and there is a nice bright light in the lot so I imagine break ins are pretty rare.   There is no mini bar, room service or the like.. but there is a little coffee maker in each room.  Ask for extra coffee and brew each cup double strength though.  It's weak.   Or, if you're feeling adventurous you can just walk a few blocks up to Philz.   Which brings me to the neighborhood....

Yes, it's in the Tenderloin.  Yes, there are a lot of homeless, addicts and other characters in the area.   If that kind of thing disturbs you or if you have kids with you this is probably not the hotel for you.   (It's kind of a party hotel anyway so keep that in mind)  

Although I'm from the southbay I used to work at the edge of the TL and let's face it... there's issues with transients and what not in a good majority of SF anyway.   Personally it doesn't bother me that much and, although I probably wouldn't go for a lengthy evening stroll by myself, I don't really feel unsafe either.   Most people seem to just be fighting their own battles and they don't really have anything to do with me so they don't really make it my problem.   Just try not to look like a tourist and use your best judgement.

That being said, I would stay there again - especially if there was an event at Chambers (which is absolutely gorgeous btw) next door.   Super convenient.

07/12/12 | Link | Rating: 4.0
155. Ryan K.
I didn't stay here, but I did attend an event in the courtyard that was a big pool party with wine and beer tasting. Great atmosphere with great bars and restaurants near by.

20/06/14 | Link | Rating: 4.0
156. Marcella F.
This is the second time I've stayed here and I love it. Regardless that's it's in the Tenderloin and if you're not familiar with the area, it's a bit choppy, but don't let that hinder your decision to stay here! Very reasonable rates. We had a standard king room that was upgraded to their suite, complimentary. The room was great! Very spacious and comfy, even has records and a player in it! Noise level low (I've read some complaints about noise). Always good to know they have a parking lot so you're not racing around looking for parking, or worried about being on the street. Staff is very friendly and accommodating! I love this place and it's whole ambiance

29/12/13 | Link | Rating: 5.0
157. Karl H.
This place is a little run down.  They need to spend some money on the infrastructure of the place (Room quality)  The outdoor pool is nice and the restaurant is heavenly (both service and food).  The cleanliness of the rooms also needs some work as we had a dirty toilet (I will not elaborate) when we arrived.  They did "upgrade" us to a suite, but this room wasn't much nicer.  The free parking was nice.

27/03/14 | Link | Rating: 3.0
158. Lizlynne H.
We were in the city for Kinky Boots and wanted a place to stay near the Orpheum.  I'm a member of JDV hospitality club so thought I'd check it out.  From the warm greeting by Orlando "O" when we checked in to the restaurant host who ensured we got in and out in time for our show (food FABULOUS; drinks tiny but exquisite) to the cool vibe and morning coffee and scones this place is a keeper.  Will be back for sure in the summer to utilize the great pool and courtyard. Love, love, love this place.

20/12/14 | Link | Rating: 5.0
159. Jenny J.
Solid establishment. The (free!!!!) parking felt secure, the front desk was pleasant enough, and the rooms were surprisingly updated with newer linens. You do have to remember you are in the TL and that this place is known for being raucous and cheap, so set your expectations accordingly. That said, I would stay here again because all I care about is whether a place feels clean or dirty, and it passed my test.

23/10/13 | Link | Rating: 4.0
160. Hana L.
What a fantastic hotel! Adorable retro style with cool murals and great art in the room. Our bed was extremely comfortable. The staff were very helpful and kind. FREE PARKING! This place is very close to great food and bars, and walking distance to Haight-Ashbury. We had a marvelous experience and will stay again. Only downside was the noisy bar crowd in the hotel restaurant until about 1 am, and our windows were not thick enough to block it out. This wasn't a big deal though as we were out ourselves until midnight. Also, no jacuzzi (sigh!).

19/07/14 | Link | Rating: 4.0
161. Kyle M.
Chic tropical retreat in the middle of the city!

Right away you feel as though you are transported to Mexico or at least LA as soon as you enter the lush courtyard, complete with swimming pool / palms / fire pits...very great place to meet friends before heading out for the evening, whether you are staying at the hotel or just visiting Chambers Eat + Drink.

We stayed in the a large two room suite, which had a great location on the second story of the motel setup courtyard, and a small enclosed balcony looking out onto the street.

I hosted a fantastic party, wish you were here.

Cheers

30/08/13 | Link | Rating: 5.0
162. Julia V.
This place is a-ight for brunch. The food was too ambitious. The cocktails and service were good. The atmosphere is a bit wannabe L.A. rocker. But the seating area was comfortable.

17/09/14 | Link | Rating: 3.0
163. Sally W.
This hotel is only good if you are a stoner. Loud, druggie infused place. I have never seen worse and I should have read the other reviews. The guy that checked us in was stoned. NOT a family place. Bring your gun because you will need it to get to your car. Many many places for less then this place that you don't have to take your life in your hands!

08/02/15 | Link | Rating: 1.0
164. Yvonne C.
nice clean rooms. comfy beds. hey its an older place but they have done a good job making it nice. staff was wonderful n helpful. the bar is a lil loud but i turned the tv on n that took care of that. courtyard/pool area is a nice place to relax. yea its in a rough area. we walked to the gamh at night n were not hassled. just pay attention or take a cab. great place for bands. definitely staying again

19/02/15 | Link | Rating: 5.0
165. Erik T.
A friend of mine from the area recommended me to stay at the Phoenix, and he sure was right about it being a hip hotel! FREE PARKING! The front desk crew were killer during all times of day, that's a big plus for me! We arrived on a Saturday night and there was a wedding party happening by the pool. This was a little annoying, because it felt uncomfortable to be down by the pool and the wedding band was super loud. (hearing 4 dudes do a cover of toxic was a little much for me after traveling the whole day) The room itself was super clean and had every amenity I look for. I would stay here again for sure.

24/09/14 | Link | Rating: 4.0
166. Gus C.
I almost never write hotel reviews but thought you might want to know staff is RUDE, RUDE, RUDE, top to bottom!!

Nice hotel but appalling customer service, including the indifferent and hard to find hotel manager Dianna Weech. We reserved the King Suite for our daughter and new son-in-law for their honeymoon night, needed to fill out a credit card authorization form to charge my card so we could pay for their room.  OK, fair enough.

What ensued next was pretty ridiculous.  My first call to set up the authorization went to front desk, no answer, voicemail.  Left message, no call back.  

Once I did get thru, they pretty much refused to call me back to tell me if credit card could be charged. Front desk "check your credit card account if you want to know if the credit card went thru".  I said "I am at my daughter's wedding, and am not planing to have to log in to my credit card acct, can you call me back?"  Did she say "Yes"? ..., NO!  She said "We'll see what we can do". I asked again "can you call me back to tell me if the credit card went thru?". She said "yes" and never called back.

Had to call twice from the wedding reception to see if there were any problems.  Just what I feel like doing during our daughter's wedding.

After several attempts to get thru again, I was able to connect to hotel manger, she said "yes it did go thru" with a very aloof and indifferent tone.  No "sorry for the hassle"  No "Congrats on your daughter's marriage"  WTF?

If you can find a comparable hotel with polite staff, take your money elsewhere!!

27/09/14 | Link | Rating: 2.0
167. Kim C.
Great spot for a romantic weekend rendezvous! Especially when it's warm and sunny.

I had a lovely afternoon by the pool waiting for my guest to arrive. When he did, we enjoyed great food and drinks in the bar, then a lovely evening in a super-comfy, stylish and spotless room. (The free bottle of champagne didn't hurt either.)

I love the 'hood, but I live there and a quick Google search will tell you all you need to know about that.

My only complaint is about check-in. I'd booked my room using the Hotel Tonight app and because of that, I was asked to wait until everyone else had checked in first. That felt mildly insulting.

Otherwise, the Phoenix is great for a stay-in-the-city "getaway".

17/04/14 | Link | Rating: 4.0
168. Rich B.
Great value, especially when you consider the free, safe and convenient parking. The room was bright and definitely unique. The location is a little sketchy, but not sketchy enough to scare anybody away.

p.s.--The customer service was friendly & helpful.

06/06/14 | Link | Rating: 4.0
169. Bobby B.
The hotel is very cool and the bar is great but the 5 stars goes to the maids service and the General Manager Diane - our friends stayed there and left a envelope full of money be hind by mistake - ALL was returned and left in a safe for us. Wow! Got to love that!

26/01/15 | Link | Rating: 5.0
170. Dee Dee R.
Updating this because they've improved 100%. They do not allow aggressive homeless junkies to shoot up and camp out on Larkin Street as though they own the place. The street no longer smells like a zoo and once again I am confident to recommend the Phoenix Hotel to visiting friends and relatives because dammit I love that pool and the arty-funky rooms.

30/01/15 | Link | Rating: 5.0
171. Karen F.
This is in response to Diane's response to my comment. Just to let you know I fell and broke two ribs and after 1,800.00 of expenses, and the 3 visits to ER , and had to leave that morning from your hotel...3 days early my vacation was cut because of your bathtub conditions and fungas laden bath mat...that I decided to go it alone. Granted it wasn't like you pushed me but the hotel facilities were gross. When I went to the front after gaining myself to leave..one of the street people was in the lobby eating the donuts and coffee...not good. The night we checked in the girl in front told us not to go on the street with a cell phone.

Karen ford

16/02/15 | Link | Rating: 1.0
172. Yasmin U.
The room was adequate for the price. They have free wifi but you need to call the front desk for the password, it's not the last name of the person renting the room, like they first told me. There's a safe in room which you can activate with either a magnetic strip or a passcode. If you would like a fridge in the room, call way ahead of time to reserve it because they only have 2 in the hotel and it's "first come first serve".

There's a restaurant & bar in the hotel so it's a little noisy in the weekends. If you want a super quite place then my suggestion is to look for a different hotel. Personally, I didn't mind it was a young crowd and it kept us entertained.

I gave it 3 stars, just because house keeping  took my personal towel I had on top of my luggage and they didn't find it. However, they did give me a brand new towel, but still...

16/03/14 | Link | Rating: 3.0
173. Rick B.
Forgot to mention the pool. 80 degrees. Perfect for swimming in any kind of weather the other hotels we visited on our trip had pools with water temperatures barely warm enough to swim in. Bonus

21/02/15 | Link | Rating: 4.0
174. Matthew W.
Very, very cool hotel!

The neighboorhood is questionable, not the best part of town if you are from elsewhere and don't know the SF neighborhoods.

However, if you stay in the hotel it isn't bad at all!

There is a central courtyard that has a heated pool (85 degrees) and stays open until midnight. The downside of that is that the hotel bar has a patio in the courtyard, so if you are looking for R & R this is not the place for you because it is quite loud until the wee hours of the night.

The room was quaint but open. Bummer is like all things in SF there aren't enough power outlets to go around. The front desk staff was amazing! Orlando was so friendly amd chatty it was nice after a day that started at 130am for me to find such a personable rep. He even called the room shortly after we settled to make sure everything was to our liking.

The in hotel bar/restaurant is really good and a must have if you stay. This isn't a place for kids based on the hours of operation of the pool and the bar- more of an adult friendly after hours type of hotel.

22/11/14 | Link | Rating: 4.0
175. Josepha H.
I just returned from a week-long stay at The Phoenix. The staff was all extremely kind and helpful. The rooms were comfortable. The wifi is free. The heated pool is a great little perk.

There is a bar in the courtyard that can get a little loud late into the night, so bring from ear plugs if you're sensitive. The hotel is just on the edge of the Tenderloin area, so I would suggest using caution when venturing out at night.

Overall, I would recommend this to another traveler any time!

04/11/14 | Link | Rating: 5.0
176. Manny M.
Stayed here a few nights, not a single complaint. Love this place, comfy beds, awesome funky decor, great pool, but best of all, free parking. Loved that we had a six pack waiting for us in our room when we got there! It's in the Tenderloin, but it's centric and easy to get pretty much anywhere from here. Loved that staff kept up with us, checked in to see if everything was ok, always friendly and helpful. Looking forward to my next stay for sure!

20/02/15 | Link | Rating: 5.0
177. Jo S.
The place is easy to find.  I was greeted by a friendly smile, just as past reviews have stated.  After around 45 mins, I received a call from the front desk to see whether everything was to my liking (nice touch!).

Although there is no fridge (lose a star), the room was clean and equipped with a Home iPod unit, flat-screen TV, free and/or premium wifi, and trendy/great smelling toiletries.  There was one questionable hair on the toilet (eww  - lose another star) that made it past the eye of the "maid," and a few cracks in the porcelain sink and floor tiles here and there.  Towels and bedding were immaculately cleaned.  The bed was a little springy and made noises, I liked the room; it reminded me of my home growing up in the '60 & '70s, but with a Rock 'n Roll vibe.

Unfortunately, I forgot that their restaurant, Chambers Eat+Drink, is closed on Sundays & Mondays (2/3 of my trip).  Luckily, I was forced out onto Larkin to find dinner; there is excellent Vietnamese food a few blocks away.  Finally, Tuesday night came and I was able to experience Chambers' cuisine.  What a delight!  Pricey (I spent $67 for sparkling water, entrée, dessert & coffee), but it was a wonderful treat.  Beware, the streets do wreak of urine and homeless people are sprinkled about the neighborhood, but I felt safe on Larkin.  Polk, not so much.

I hear it can get pretty loud at the pool on weekends.  It was rather quiet for Sunday-Tuesday.  The rooms have the old-fashioned slatted windows which let sound and air in even while closed.  I normally use ear plugs, so I was fine.  Quirky and cozy, I'd stay there again.  Being a nerd as a kid, it was fun to be one of the "cool kids" for a change.  

P.S.  Their FREE parking lot ROCKS and so does the staff.  Okay, I'll give them back a star for being very accommodating.  They have a DVD player and DVDs available, but the play list is rather old. I'd rather stream videos on my phone or laptop.

21/02/15 | Link | Rating: 4.0
178. Andi S.
This review is long overdue as it has been a couple of years since I stayed at The Phoenix, but it was definitely one of best hotel experiences. The staff is friendly without being overbearing, the place is clean and user-friendly and the decor and art is fantabulous. I will be sure to stay there again on my next trip to S.F.  Oh, and I enjoying swimming in their pool.

27/04/15 | Link | Rating: 5.0
179. Al D.
Cute hotel in a urine soaked part of town. The rooms were spacious compared to other places in SF. Courtyard and pool area gave it a hip relaxing feel. Restaurant/bar was very nice. My complaints are that you can easily hear through the walls (it gets loud) and it got pretty warm in the rooms. Still, I would return.

30/04/15 | Link | Rating: 4.0
180. Loretta T.
Friendly staff, excellent location, FREE parking, ample room amenities, and $.75 sodas in the vending machine. Why wouldn't you stay here?

01/05/15 | Link | Rating: 5.0
181. Delilah B.
Stayed again after a couple of years and again, found the place to be a lovely little urban oasis is the heart of a transitional part of SF.

Stayed in a room off the pool with a comfy bed and modern decor, minus the bathroom. Note to hotel: time to modernize the bathrooms. Retro chic doesn't apply here.

Chambers is still loud at night, which wasn't an issue for me but could be for some. Love that you can now sign to your room, and enjoy happy hour by the pool!

10/04/15 | Link | Rating: 5.0
182. Dan R.
The staff is the friendliest I've ever met. This is a little hotel where they really do remember your name.
Be prepared for a noisy little hotel till late at night. If you don't mind the parties and late night skinny dipping you'll fit right in.
BTY the pool is heated so get ready to join in late.

The free (reserved you a spot) parking is fantastic

10/04/15 | Link | Rating: 4.0
183. Michael A.
First of all, let's make something very clear to all the readers... This is not a hotel. This is 100% a MOTEL. The name is a lie within itself. Secondly, do not let the fancy updated pictures on their website fool you. This is a renovated old motel with a new coat of paint, some "new" beds, and some retro curtains. But, you can't throw a dress on a pig and call it pretty.

Our first room smelled of old smoke. I sniffed around and found that the smell was coming from the curtains... And let's keep in mind that this is a completely smoke-free "motel".  We got a basic double bed guest room. First room smelled like smoke. Asked for a new room. None given... So we payed to upgrade to full king suite. Being that it was after midnight and we had been traveling all day, this was pretty inconvenient and also frustrating that we had to pay to change rooms.

So, we get to the new room only to find... A COCKROACH ON THE BATHROOM FLOOR. Seriously?!! At this point, it's 1am, and this is a battle not worth fighting. My wife stood on the bed in overly dramatic terror as I killed the cockroach, and we went to bed paranoid, wondering what else might be crawling around.

In summary, this is a roach motel (literally) masked by a mediocre renovation, or as I like to call it, Hipster Trash.

13/04/15 | Link | Rating: 1.0
184. Elena N.
Revisited Phoenix due to a friend's birthday. She was turning 31, so it seemed perfect that they assigned us room 31!

I believe the room was a studio suite as it had a two beds, a mini fridge, microwave, living room area, projector & screen, and was on the pool level. Perfect for a chill bday get together. The fridge fits a good amount of beers if you stack them well. And the room was clean with a retro chic vibe.

I used to come to Phoenix hotel a lot back in the day. (About 8-10 years ago?) The pool has always been a great spot to hang out and drink. That hasn't changed, but they've made great additions such as the modern fire place/pit. It looks much cleaner and nicer.

The area around Phoenix may not be the most desirable, but once you walk into the hotel, you forget all about that. It's just all chill and fun.

11/04/15 | Link | Rating: 4.0