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San Francisco Marriott Marquis in San Francisco, CA

San Francisco Marriott Marquis in San Francisco, CA

Specialties

Rising 39 stories high in the skyline, the magnificent San Francisco Marriott Marquis exudes an essence of modern luxury and the convenience of an extraordinary downtown San Francisco hotel. Just south of Market Street, this San Francisco, California hotel next to the Moscone Convention Center is steps away from the Yerba Buena Gardens, renowned museums and cultural attractions, world-class shopping on Union Square, and AT&T Park, home of the San Francisco Giants. Enjoy inspiring penthouse views and cocktails at The View Lounge or the finest contemporary cuisine at Mission Grille before retiring to luxuriously appointed San Francisco hotel rooms and suites. Renowned as a meeting hotel in San Francisco, California, this business hotel provides flexible and expansive event venues to accommodate both grand and intimate San Francisco hotel receptions. Whether in town for business or pleasure, experience San Francisco at the Marriott Marquis hotel in San Francisco, CA.

 

Company Info:

Rating: 3.70

Address: 780 Mission Street, San Francisco, CA, 94103
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Address: 55 4th St, San Francisco, CA, 94103

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    Comments (488):

    1. Heather C.
    I love this hotel!  I've attended several AMA conferences and have stayed here many times when I lived over in the East Bay.  Now that I live here, I still will stop by the 4th Street Grill in the hotel before heading to the Metreon.  The food isn't that great, but if you expect pub style food - then you get what you expect!

    07/06/07 | Link | Rating: 5.0
    2. Linnea B.
    Great hotel in Union Square area.  I booked here on priceline, though I normally stay in boutique hotels in SF, but this was very good!  Room was very clean and comfortable, and the whole hotel was great - employees very helpful and customer service oriented.  The bar at the top was nice -great views....but the bar on the second floor has better service and lots of comfortable seating for conversation - so depends what you want.  The business center was really helpful for the business traveller.  The people there were great!  Bummer that the hotel charges $12.95 per day for internet access.  I didn't like that.  Plus you have to request a coffee pot in your room, though you can get it - it would be a lot better to have it standard - though I am an admitted caffeine addict and need my coffee first thing in the morning.  Also, if you have a car, park at 5th and Mission versue the  hotel at half the price!  Overall a great place to stay in downtown SF!

    01/12/06 | Link | Rating: 4.0
    3. Wesley J.
    Marriott has historically not been known to have upscale hotels.  But this location has changed my mind.  The rooms are nice, clean and "kinda" upscale.  The staff is friendly.  And there is a great bar/restaurant on the top floor.

    24/04/07 | Link | Rating: 5.0
    4. Tuan D.
    i agree with Brian..this place is awsome! the employees in the hotel are super helpful and very nice. lets not mention the valets. during the busy days it can be a wait for your car but you have to understand that its a first come first serve kind of thing. nothing you can really do about it. as for the rooms, you cant really beat the price...you get comfy beds, flats screen tvs and everything has been remodeled. even living in the city...ill still stay here for a quick getaway.

    02/03/08 | Link | Rating: 5.0
    5. Srinivas R.
    The cocktail lounge at the top floor of the hotel probably beats any other view in the city since you can see every part of the city. The drinks are a bit pricey, but the bartenders all seem friendly, and hip. The crowd varies, but I think this place caters to an older crowd. But, it's a good starting point for any night.

    23/03/06 | Link | Rating: 4.0
    6. Olivia G.
    Dude - the death star bar!  The bar at the very top of the Marriott is the closest experience you'll get to being the Emperor from Star Wars.  The decor is not particularly space age but the big window and the view is unstoppable.  I went here once for birthday drinks and have never forgotten that place.  Super cool.

    17/12/05 | Link | Rating: 4.0
    7. Andrew L.
    Bar at the top is too pricey and the sports bar on the street is awful as well. When I went up to the bar to order a drink, the bartender asked me what I wanted, then where I was sitting. He then said, "Well go sit down and a waitress will be by to take your order". So why did he ask me what I wanted? Was he taking a survey? Screw you 4th street sports bar!!

    14/05/06 | Link | Rating: 1.0
    8. Trish P.
    This hotel is pretty cool. The bar at the top is even better. One of the better hotels to stay at away from the crowds of Union Square. The suites are huge and can sleep up to as many as seven people..

    11/03/06 | Link | Rating: 4.0
    9. Phil M.
    There is a bar on the top floor of the Marriott that is great for meeting people downtown or while waiting for a show to start at the Metreon/Yerba Buena Center for the Arts.  I recommend getting seated near the window for a great view looking out to the south from the 39th floor.

    22/10/05 | Link | Rating: 4.0
    10. Andrenaline R.
    My company has had a lot of x-mas parties here over the year and every year it just gets grander. Decorating all of the grand ballrooms and having coverbands in each room. I think this Marriott is absolutely beautiful during the holidays. Four stars, because the actual hotel room is not all that outstanding.

    27/10/06 | Link | Rating: 4.0
    11. Tala L.
    Went there and spent the night on my senior ball night with my friends and it was clean, nice, friendly staff

    27/04/07 | Link | Rating: 4.0
    12. Leo N.
    I stayed at this place when I went to SF for a job interview, I thought it was a really nice place, really close to alot of stuff... not much bars in the area.. my buddy threw up in the upstairs bar water fountain... over all good time.

    18/08/09 | Link | Rating: 4.0
    13. Ashley S.
    My guy and I stayed here last weekend for my birthday and it was nice. We got a king suite and it had a bar, two flat screens, and the most comfortable bed I've ever encountered in a hotel. Unfortunately we did not get a room with a view, but everything else was great. We did check out the bar on the top floor, and considering the foggy weather - the view wasn't worth our time or money. $60 for three drinks is steep regardless of the fact that they can mark anything up and call it "bay area prices". The service was great, everyone was very friendly. The bar/grill (4th st Bar+Grill) across from the valet is awesome. They make some mean nachos and strong drinks. Valet parking is pricey ($50) so park in the Metreon Lot for $23 a day...

    31/05/07 | Link | Rating: 4.0
    14. elizabeth n.
    Very nice hotel in a great location.  It's perfect if you are staying in San Francisco for a conference or just for fun.  The decor is really nice and the rooms are clean and spacious.  My only issue with this hotel is that they couldn't give me the same rate for the 3 nights I am here, so they made me check out this morning then check back in because they couldn't figure out how to switch the rates for each night- very odd if you ask me, and now they are all confused and can't figure out if I checked out or am staying for the rest of the week.  Odd.

    26/04/06 | Link | Rating: 4.0
    15. Sarah H.
    I stayed at the Marriott for one night on a business trip. The staff was friendly and the accomodations were nice -- nothing really special, but nothing bad. My main gripe: the desk clerk told me she could check me in right away (I was early) and she had a "nice quiet room" for me. Translation: about a good five-minute walk from the elevator, walking swiftly.  I turned one corner, then another, then another. My room was at the very edge, which also meant I was above the street, on a busy area near Market St.  I thought the clock radio was left on, but it was music from the street.  If you're staying for business (e.g., lugging a laptop, luggage, etc., and needing to be in and out of your room in a hurry), make sure not to be put in one of these rooms. The lobby has convenient kiosks for checking in/out and also printing out your airline boarding pass, which was really nice. The internet access was good -- wired, though, and $12.95/day.  The room service was quick and pretty good...I didn't have time to eat at the work event, and even ordering at 10:45 pm, they got me a bowl of soup fast...although it was $20. :)

    01/02/09 | Link | Rating: 3.0
    16. becky b.
    I'm giving this hotel 4 stars based on it's bike friendliness alone.

    If you are on your bicycle and coming to meet someone at the hotel for a drink in the bar, you can walk your bicycle up to the bell desk and they will check it for it you.

    not only do they have a bike check, but everyone's super friendly and nice about it. excellent staff, and bike positive! that made the expensive beers well worth the price.

    21/04/08 | Link | Rating: 4.0
    17. Chloe S.
    My parents stay here when visiting their favorite (um, only) daughter. Totally easy to access from BART and the rooms are fucking huge! My mom's a little nuts about cleanliness, and the 4th St. Marriott usually meets her impossible standards.  This is a feat in and of itself, people, and as a result, my dad owes this hotel a large chunk of his patience and sanity.

    We ate here for the Thanksgiving buffet last year and the three of us were totally taken aback by how outstanding the food was. My dad rules, so he checked to see if there were things for me to eat (favorite, only, AND vegetarian daughter) besides iceberg lettuce drenched in ranch dressing or stale corn muffins.  God, I think I ate enough fancy cheeses and potatoes, and green beans, and asparagus, and GOOD salads, and pastas, and breads, and desserts to feed a huge, not small, village. Really, I was so stuffed that afterward I went to the bathroom for fear of vomiting. I hate throwing up, it scares me a little, so this was not a fun experience. But don't worry, everything stayed exactly where it was supposed to and I rejoined my parents on the scary-ass 87th floor or whatever to enjoy cocktails that I couldn't drink because I was so stuffed and bloated and pukey from the height at which we were seated.

    One time my friends and I had a room at the Marriott.  You know how hotels try to be all fancy in presentation of towels and things? Well, the bath mat was draped over the side of the tub and a wash cloth was delicately rolled and folded on top of the mat, creating a little pocket.  And in the pocket of the rolled and folded wash cloth lay a sleepy cockroach, all tucked in and cozy. Although I have an irrational fear of insects and arachnids, this was pretty damn cute.  Okay, so I was a little scared and made Liz dispose of it, but the sight still offered a stellar photograph moment.

    17/09/06 | Link | Rating: 5.0
    18. Brian G.
    Very good location and not too expensive. Modern hotel with good amenities and right next to sutter and Stockton garage which I would recommend over the valet service.

    22/03/10 | Link | Rating: 4.0
    19. Kristen V.
    Abysmally small and old rooms.  Heat/AC didn't work.  Toilet barely flushed.  Equipment in fitness center not working properly.  Much better and cheaper places to stay in SF.

    29/03/10 | Link | Rating: 3.0
    20. Andrew T.
    i've been taking a piss at the bathrooms here for years whenever im drunk or coming from church(weird duo huh?). ive always eaten at their restaurant upstairs which was aight. me and my buddy got a suite once for our girls birthday(ie to get layed). it was expensive(saturday) but whatever those girls are super cool. the suite was nice with a room and a large living room with a fold-out couch.  shockingly, we were able to be loud as hell and never got a complaint. we got hammered there and proceeded to go to a club and a strip club before coming back and...

    20/09/08 | Link | Rating: 4.0
    21. Brian D.
    Great beds and great location, but the walls are thin.  I could hear the people upstairs stomping around.  Thank god it was probably some businessmen and not some honeymooners pouncing on each other all night.  I didn't have room service, but I got a major discount on the room for $79+tax. So, i can't complain.  I think a normal night is $179. So, I would try another spot at that rate.

    27/02/08 | Link | Rating: 2.0
    22. Tammy C.
    Top floor bar has a good view of the Bay area and all the other office buildings that mingle together. Feels almost like in NYC. Packed on a Saturday night. Service was slow and not particularly courteous unfortunately. It took them about 15 mins to clear the table.

    12/02/07 | Link | Rating: 3.0
    23. Armen B.
    Very nice hotel in the middle of the business district.  Next to a mall with plenty of shopping and restaurants nearby.  Location is great.  Rooms were clean and on the small to average side of the scale.  The rates were reasonable considering that it is in the middle of town and such.  The staff were friendly and in general I had a good experience there.  The bar and breakfast buffet are good.

    25/04/07 | Link | Rating: 4.0
    24. Alicia G.
    This hotel was incredible. I had an early morning flight into SFO so I figured I would go to the hotel and check my bag before exploring the city (the hotel is a 5 minute walk from the BART station so I'm loving it already). You can imagine my surprise when the concierge told me that a room was available and he would be happy to check me in...at 11:00am...with no extra charge! Well, the rest of my stay was as seamless and enjoyable as my check in experience. The rooms are very clean, there is a Starbucks in the lobby, and the bar at the top of the hotel offers incredible views of the city (and the bartender pours a mean cocktail). I was there over NYE and the hotel gave out bracelets so that only guests could come and go as they please which was a great security measure. The only reason for the minus star was the old church outside of my hotel room window would randomly ring the bells for no apparent reason. Not on the hour, not after services, I still have not figured out why that bell went off so often! I would definitely stay here again.  Here is a hint, use travel sites like Expedia for great deals on this hotel.  I saved a bundle!

    04/01/10 | Link | Rating: 4.0
    25. Masi D.
    One of my favorite places to stay in SF. However, doesn't get 5 stars because they started charging for internet access (used to be included). This isn't just a $$ issue for me. Because they are charging, now it's more of a hassle to get connected. I had to call their tech support and wait on hold for 10 minutes just to get online for 5 minutes to check my email.

    Rooms are furnished nicely and the windows actually open so you can get some fresh air. Maid service is excellent. Great location across from the Metreon. Can be expensive if there is a major convention going on at Moscone, though.

    21/02/06 | Link | Rating: 4.0
    26. Amy E.
    Apparently this hotel has about 1500 rooms, and it does feel like, as you trek down the 4th corridor after the 2nd elevator to your room. My room was nice, with cable and a big flat screen tv. The pool and whirlpool room  is clean with natural light. There is a courtyard next to it too. The literature says there is a dry sauna but I never found it. I got it for $100 on priceline (4 stars) and wondered how much lower I could have gone.

    21/01/08 | Link | Rating: 4.0
    27. KG G.
    Great location, employees are great, and the conceirge room is well stocked.  Clean, well priced (check to see if you are are aarp!), and well situated for tourist!

    12/08/10 | Link | Rating: 5.0
    28. Melissa B.
    Lets call this "Date Interrupted"
    I live here and if I want to get away from the distractions of my life (kids, pets, chores) we plan a pretend vacation. Hotel, taxis, overnight bag, dinner, pub crawl etc.
    The bedside alarm clock went off at 5:00 AM @#$%^& Then in my blind, slightly hungover state I bang on it till it stops. Fall back asleep.
    Ten minutes later it goes off again #$%^*& because I had hit the snooze button.
    I had ordered room service the night before and asked for it to come @ 9:15. Between 9 and 9:15 would have been fine. BUT NOT 20 minutes to 9. When I'm paying $75 for some eggs- dont wake me up to eat them :(
    So we eat and shower and um...are having quite a nice snuggle WHEN THERE IS KNOCKING at the door. Are you kidding?? I may as well have stayed home!
    The stars are for the clean room, giant bed with many many pillows, and an on site Starbucks.
    Lastly I must mention that if you are spending the night on a Saturday, that means you will wake up to the church bells on Sunday morning. Something that is charming to some (non- hungover perky morning people) and painful to others. This particular Sunday I am in the "other" category and church bells are resonating through my head like Tibetan chanting bowls.....oh    the    pain.

    28/01/07 | Link | Rating: 2.0
    29. Steve R.
    Hot damn this is one nice hotel. Been here a couple of times for conferences and whatnot, and the experience has always been a good one.  The rooms aren't much above your average Courtyard level, but the view is nice and the bar at the top is way cool.

    16/07/07 | Link | Rating: 4.0
    30. Brian P.
    Great hotel! Flat Screen TVs in the room! Newly Remodeled! Close to Union Square.. everyone here is friendly! The valet guys are cool as hell! Check out the gym on the 4th floor as well.

    10/01/08 | Link | Rating: 5.0
    31. Jen S.
    i pricelined this baby and got it for $70/night.  great deal for the location and the accommodations.  the parking was $55/night so they got me there.  very friendly front desk.  swank entry lounge.  walking distance to many shops and restaurants.  make sure to ask for the high tower when you are checking in.  better views of the city.  they were happy to oblige.

    28/10/09 | Link | Rating: 4.0
    32. Kim S.
    I prefer a smaller hotel.  This place was massive... 1500 rooms I believe.  The lobby felt like Grand Central Station and cold.  Went there July 17 for a Mom's Weekend and had previously asked for rooms near each other, but our rooms were miles apart.  My room was a very very very long walk from the elevator.  It was a strange place; we kept trying to figure out if it was 2 hotels spliced together or something.  The room was very comfortable though, and quiet, and had a great view of the Grant Street China Town Gate.  Starbucks in the lobby was as delicious as any Starbucks, but slow.  At the top is a beautiful bar, but we sat for 10 minutes and weren't approached by a server, so left (we really only wanted to see the view anyway.)  The Consierge was awesomely helpful, friendly, courteous.  Regarding parking, we parked in the 5th and Mission Garage (at the Marriott end...close to 4th). Garage is kitty corner from the hotel.  I think it was ~$32/day.  My room was $160/night, which I thought was fine for S.F.

    11/08/10 | Link | Rating: 3.0
    33. ABBY A.
    "This hotel is Niiiiiiiiiiiiice!  Super expensive-but nice! Their rooms are spacious and in-room dining has a plentiful variety and great quality.  It's conveniently located near BART and they have a nice lobby where you can meet friends before hittin' up downtown nightlife.  Their bar is also a cool place to have a couple cold ones and watch a game, maybe munch on some buffalo wAngs or have a bowl of their clam chowder. I don't think you can go wrong with this place and the kids will enjoy the indoor pool. More family-friendly than the new Intercontinental."

    04/03/08 | Link | Rating: 4.0
    34. Charles K.
    Nice rooms, most with really nice views.  We love going to "The View" for a drink and looking at the skyline at night.  Beautiful!  Our girls love that they have a pool unlike most hotels in SF.  However, the bell staff is a little too pushy.  We only had a couple small bags and they hounded my wife into using them.  Also, I'm very disappointed that now they will charge you if you even pick up an item from the snack tray in the room or in the refriderator.  It is automatically billed to your account.  That is rediculous!  Other than that we like the place.

    08/02/11 | Link | Rating: 3.0
    35. Brynn D.
    OK, for a marriott marquis, this place was really nothing special.  the lobby was decorated nice and the view from the top floor bar was gorgeous (though we didn't stay because there were no open seats), but the good points really end there.  (oh, and the bed was comfy as they always are at marriotts)  the towels were scratchy.  the shower was soap scummy and mildewy and way slippery.  the room's decor was *meh.*  the bar was way spendy.  the parking was even more ridiculous - my friend did valet and i did self-parking, and we checked in and out at the same time.  for two days, she paid $60 for valet and i paid $64 for self-parking.  eh?  plus the parking is way inconvenient - the valet should be a one-way going the other way so one doesn't have to spend 15 mins circling the block in rush hour.  and she got in and out privileges with valet whereas i didn't.  no wifi.  no free internet.  the hallway noise was way loud very early in the morning, and the staff repeatedly tried to bust into my room as i was trying to sleep off a hangover (yea, i forgot to hang the damn sign, but how many times did they have to try to get into my room?!  eventually they gave up and my room didn't get straightened up after i left it for the day).  i cannot recommend this hotel at all.  it's more of a 1 1/2 star review but i'm feeling generous.

    25/01/10 | Link | Rating: 2.0
    36. Matt K.
    Decent hotel. Over priced for new years eve, but what hotel isn't over priced during the holidays. Hotel lobby was a mad house but plenty of staff to help out when needed. Room was clean and decently sized. My only complaint is that the bathroom doesn't have an exhaust fan. I know many hotel rooms don't have them but it is something I look for. Overall, not a bad place to stay, convenient to shopping and Union Square.

    04/01/11 | Link | Rating: 4.0
    37. Marisa F.
    Our room was really nice! It felt like an executive suite complete with a full work area with hookups for a laptop to play on the HD  flatscreen television.
    The bed was way too comfortable to get out of with its down pillow top mattress, fluffy duvet, and matching down pillows. (Better make a special request if you're allergic!)
    The bathroom is fancy, and the shower has a rain style shower head but the toiletries are nothing special.
    Be sure to make use of the 'Do not disturb' card if you're going to hang out in the room. The maid service is a bit over zealous in their attempts to get you out of the room without it.
    Room service is as expensive as you can possibly imagine. Something like $30 for shrimp cocktail, $37 for a petite filet (which they serve with polenta).
    Within walking distance of plenty of interesting things to do. I'd be totally happy to come here again for a conference... if work was paying.

    01/05/08 | Link | Rating: 3.0
    38. Eric W.
    Bar upstairs has incredible views.  Good vibe, some jazz, hidden jem.

    30/04/09 | Link | Rating: 5.0
    39. K D.
    This hotel is in a great location. i visited during July 4th weekend and got a pretty good rate (149 per night).  The view from my room (31st floor) was amazing.  The only downside was that the air conditioning wasn't working so it was hard to sleep at night.  The hotel was made aware of the problem, but was not able to fix it during my stay. TV was fuzzy and they charge outrageously for parking ($55 per day) and internet ($14.95 per day)--and it's not even wireless!

    07/07/10 | Link | Rating: 3.0
    40. Noneya B.
    We held a seminar here for the last few days.  I thought the hotel staff was AWESOME!  Everything went off without any issues.  We plan on holding next years seminar there again as well.  

    The only thing I didn't care much for was the snack bar scam.  I honestly think it was.  After a day of 15 hours on my feet and a few drinks at the end of the night, I finally made it to my room to relax.  I walked in - feeling a little hungry.  I saw the forbidden snack bar.  I was hungry and picked up the Pringles for about 2 seconds.  Set it back down.  Picked up the price sheet, and sat it back down.  Decided I coul skip the calories and the 75% mark up Pringles.  Next morning - my coworker calls to tell me she was charged for 2 items from her snack bar and hadn't eaten anything.  Come to find out, there are LASERS!  Yes!!!  Lasers!!!  Lasers that basically will charge you if you even so much as pick up a snack.  I'm sorry, but, that's crazy.  So, I went to check out and I was worried that I had charges for those Pringles I was tempted to have.  Lucky for me, my lasers had a lag or something.  Maybe there's a time limit?  I don't know, but, I thought that was funny and a bit crazy.  I didn't have charges.  Thank goodness.  But, come on!

    In any event, thank you so much Marriott - downtown.  You helped make our seminar the way it should be.

    28/04/08 | Link | Rating: 5.0
    41. Tierney L.
    I was excited to be staying here. From the moment we got to our room it went down hill. First thing was when we got to our bed the sheet was lifted to find blood on the mattress sheets and the maids had tried to cover it up by putting tissue on top of the blood so you couldn't see it through the sheets. Second, after they cleaned our room the first day they left their cleaning supplies and toilet plunger in our bathrooms. The last part that annoyed me was the day we had to check-out, which is at 12:00 pm, had approached. I was still in bed sleeping when the maid had knocked on my door, (which is not unusual to see if your still there). I let them know I was. Then the next thing they asked is when will I leave? I told them I don't know, check-out is at 12. Pretty annoying. I don't recommend this place at all. The showers were moldy also.

    01/09/10 | Link | Rating: 1.0
    42. Matt R.
    I liked this hotel. The view from my room wasn't great, but the hotel was very nice. The suite that my  luckier friend had seemed very large and nice. The concierge lounge had free apps and drinks every night. Big bonus. The bar on top of the hotel had an amazing view.

    28/03/08 | Link | Rating: 4.0
    43. airess p.
    Location was absolutely perfect. Half a block away from the Muni, BART, trolley lines and buses. Next door to the Westfield Shopping Center for upscale shopping, Ross and Old Navy for budget buys, and within walking distance to Union Square. Very safe area with lots of foot traffic, very close to childrens park Yerba Buena, Modern Art Museum and Moscone Center.  Front desk was so nice when I checked in at 1pm they didn't bat an eye and treated me with courtesy (even though I had booked on priceline at $100 vs the base rack rate of $279). As I was going up the elevator I heard someone else on my floor saying they had to pay for upgrade to get higher floor. (Join the hotel member clubs- it's free and they give you better rooms)  Service was impeccable, pool and jacuzzi nice, restaurants in lobby upscale and yummy. I love SF and would go back in a heartbeat.

    26/06/11 | Link | Rating: 5.0
    44. hello k.
    Really wanted to give this place 4 stars, but the room was a bit disappointing.  There are some efforts to make this place more upscale such as the updated bathroom, but the furniture in the room was a bit outdated.  There wasn't enough attention to detail.  The hallways were a bit drab reminding me of the older hotels in reno.  There are definitely better hotels in San Francisco.  

    On the plus side, the bar/lounge on the top was quite nice.  Overall, this place needs a make over to keep up with the chic and upscale hotels in San Francisco.

    24/01/07 | Link | Rating: 3.0
    45. Isolde A.
    Well, I am afraid I am not much of a writer or a reviewer but since I did have a really good experience at this hotel I just had to write a little something.  I visited the hotel back in August for 2 nights with my two teenage daugthers and had a very nice experience. Since I had not been in San Francisco for a long time I was debating at which hotel to stay in at Union Square and narrowed it down to this hotel and the Hilton which was close by. I was happy to have chosen the Marriot on 4th, because the location was safer since the Hilton bordered a bit of a seedier area (which I noted when walking by it) . Rooms were clean and comfortable. The staff was very friendly and the concierge was excellent. They provided us with good maps of the area and also had always a printed out detailed information for any of our inquiries, even detailed bus and tram and subway directions. It was really helpful, and made navigating and enjoying the city easy.
    I would stay there again.

    22/10/09 | Link | Rating: 5.0
    46. Shane R.
    this review is based solely on the bar/lounge at the top of the building.  i think its called the sky louge.  awesome 360 degree views of downtown, some of the east bay, and the entire city west of downtown.  especially cool at night.  its a little small so it gets crowded easily, but worth it.  chill atmosphere with dim lighting and relaxing music.  drinks are nothing spectacular, and aren't any more expensive than what you would pay at a club, but i always go back for the view.

    06/10/10 | Link | Rating: 5.0
    47. Geoff O.
    old and needs lots of upgrades-View from bar is great on the 39th floor- watch out bar is very overpriced

    28/09/10 | Link | Rating: 2.0
    48. Darnell H.
    Stayed here for a couple of nights over the July 4th holiday, and probably won't be back.  Just too many choices in the Union Square area.  I don't like having to put up with only two working elevators out of the six in the high rise section, especially with the hotel hosting some sort of Muslim convention this past weekend and the lobby was full of people trying to get up/down.  Ridiculous.  They also need to get their windows on the outside of the hotel washed...I know its expensive on a 39 story building but the windows are getting filthy.  Kind of spoils the upgraded view room I paid for.

    06/07/09 | Link | Rating: 2.0
    49. Linsey F.
    This is one of my favorite hotels- ever. I worked in the hotel industry for about 6 years and I am REALLY picky about hotels. I know all the dirty secrets.
    Marriott is my favorite hotel brand to stay at- one because they have very high standards and I've rarely been disappointed and two because they have a reputation of treating their employees really well. (I should know- I am a former Marriott employee- and of all the companies I have ever worked for- they are one of the best).
    So the hotel has great service, it's beautiful and in a great location. It also has some of the most comfortable beds I have ever slept on!
    Even if you don't stay here- you should go up to the top floor bar and take a look at the breathtaking view of the city.
    Interesting fact: The hotel opened on the day of the Loma Prieta Earthquake...can you imagine being at the bar on the top floor? CRAZY!

    28/07/06 | Link | Rating: 5.0
    50. Jessamine A.
    Stayed here last weekend with my best friend and our 5-year-old daughters.  The room was very clean, roomy and comfortable for the four of us, with room for the girls to move about and play.

    The breakfast buffet is GREAT!  They even had kitschy little dishes like quiches in small ramekins, grapefruit shots, muesli in a small soup spoon and little bottles of Naked Juice...all that in addition to the usual omelettes, waffles, eggs, potatoes, bacon, breakfast pastries, etc. of a buffet.

    The work out room was being worked on but they moved everything into one of their meeting rooms and they were open 24-hours.  The indoor pool was nice, but not too warm.  It was pretty busy for 8:00 pm, meaning barely enough chairs to accommodate the amount of people there.

    Overall it was comfortable, CLEAN, staff was friendly and it was in a great central area to the BART (how we came to the city) and the sights we wanted to see without having our little girls complain about the long walks.  

    The cable car ride (though a long wait) was convenient from Ghirardelli to Chinatown.  After Chinatown, back onto the cable car and right back to Market St station.  One-day Muni passes are the BEST investment, especially if you'll be taking the cable cars or trolleys, which cost more than your usual bus ride.

    A great centrally-located hotel!

    23/07/07 | Link | Rating: 4.0
    51. Garnette M.
    This location is perfect. In the middle of downtown. There's a mall across the street. The lobby is nice and big. There's a starbucks and lotsa seats so u can jus chill. There was always alot of people in the lobby. Our room was very spacious. It was like a lil suite. We didnt ask for that but thats what they gave us. It had a lil living room. the bathroom was decent. I've seen better tho. I actually like the Marriott at Gaslamp District in Daygo(San Diego) way better. I'm very anal when it comes to cleanliness and the Marriott in SF did not meet my expectation. Oh and i heard this marriott was remodeled. U can tell that it was once an old buidling kuz u can smell it. URGH! i hate that smell!!! Yeah the place is lookn all modern and $hit but the smell aint modern at all!!!! They need to put a damn Glade Plug-In on every outlet!!!!

    03/08/09 | Link | Rating: 3.0
    52. Brandon D.
    Giving this 2 stars, the view is phenomenal but don't judge looks by it's cover. There are many great views in the city

    For the prestige of how the Sky Bar appears, the service is horrible. Not only can it take up to 15 minutes to order a single drink, you cannot order food from the person who serves you drinks. annoying...Oh and good luck getting served waiting at a table. When we asked why kind of Pino noir they recommend, the bartender looked puzzled with an immediate response, what do you mean? There were 3 types of Pino's in the menu. Has he ever read his own menu?

    For a view, great service and killer live Jazz, I'd recommend Top of The Mark

    11/04/08 | Link | Rating: 2.0
    53. S G.
    This hotel was OK. Definitely not the best hotel Ive ever been to.

    Good:
    ** Super close to BART, shopping, Union Square, Metreon, MOMA
    ** Starbucks in the lobby (Yesssss!!!)
    ** Beautiful bar at the top with a piano playing (tres romantique!)

    Bad:
    ** Make sure your room does not face the church next door or else you will be woken up at 7am by loud gongs!
    ** Boring lobby with lame floral arrangements
    ** Mold on the shower curtain
    ** Expensive parking!!...Park at the 5th street garage (2 blocks away)for 23 bucks for 24 hours or take BART!

    05/02/07 | Link | Rating: 3.0
    54. Jennifer L.
    Yet another spot I could've sworn I had already reviewed. . . .
    The rooms are hit or miss, depending on which floor you're on (aka, your price point).  My room on the 7th floor was dark and dreary, looking out onto that cube building that I believe is part of the Jewish Museum.  My suite on the 29th floor is light and airy, with views out to Alcatraz on one side, and the rest of the city (or presumably that's what's out there, who can tell through all this summer fog?) on the other.  BIG difference.  If I were you, I'd ask for a room on a higher floor - the worst they can do is say no, right?
    They've finally finished redoing their lobby/valet space, and it looks lovely.  A new lobby bar (Bin 55) rounds out the many other varied dining options (4th Street Bar & Deli, Atrium Lounge, The View, and Garden Terrace).  The View offers great views - shocker, I know - and pricey cocktails and snacks, and is a good spot to check out if you're a tourist staying in the area, or if you're shopping downtown and decide you'd like a quiet cocktail in a serene setting before trudging home.
    Everything else about the hotel is very Marriott average.  Decent hotel food, decent service, decent concessions (a Starbuck's with great service which I've reviewed separately, a small gift and sundry shop, a Hertz outlet, the AMA is on the 2nd floor, and joy of joys Illy coffee at the breakfast buffet!)
    The beds are delightful, and even though I'm allergic to down and had them swap out my pillows and comforter, the featherbed under the sheets didn't seem to bother me luckily.  In fact, I'm looking longingly at the bed right now wishing I could curl up again.  Too bad it won't fit in my suitcase, or my apartment - I think the bed is the exact size of my bedroom actually.
    A very decent option overall, especially if you're a rewards member.  Great location, tons of meeting space, and good enough everything else.

    15/06/08 | Link | Rating: 3.0
    55. Billie M.
    My company paid $339 per night for several attendees at a recent conference and boy oh boy, what a rip off.  Before checking in here, we spent a couple of nights in the Fairmont for significantly less money and by comparison, the Fairmont wins hands down.  The Marriott room was small and furnished primarily with Ikea quality laminate, whereas the Fairmont room was large and luxurious.  The one plus at the Marriott was the pillow top bed and duvet style bedding (though I did get a nasty bite on the back from who knows what!), but the Fairmont bed was equally comfortable.  Do yourself a favor and check out the Fairmont - cable car near by makes getting around the city easy and fun.

    12/11/11 | Link | Rating: 1.0
    56. Talle R.
    This review is for the 39th floor bar with a 360-degree view of San Francisco. Went during the day, which I thought was delightful so I can imagine how beautiful it would be to see the city at night. I have no idea how much drinks were since my dad paid but the experience of sitting in the large lounge sofas next to the window and overlooking the SF skyline was more than breaktaking.

    Next trip up north will definitely include an evening visit to this place.

    17/08/07 | Link | Rating: 4.0
    57. Jerry F.
    This 4th of July weekend we stayed at the SF Marriott, while the hotel was booked pretty well, we were able to get a free upgrade to the Executive Suite since none of their standard double-bed rooms were available. Even though the my two teenagers had to sleep on a coach and a cot, we got the King size and it was awesome. I wish I would have gotten the Front Desk girls name to mention her - thanks whoever you are!

    The Marriott is very nice, pretty swank decor, very centrally located next to the Moscone, the Metreon and Westfield's San Francisco Centre where amongst others, Bloomingdale's is.

    We'll stay there again though we probably won't score the executive suite again.

    08/07/08 | Link | Rating: 4.0
    58. Me M.
    In town for a convention at Mascone center with my husband.  Had a great experience.
    We called that afternoon to inform them we would be late and they "checked us in" over the phone so that it would be a shorter process when we got there (at midnight) and to ensure we had the room we wanted.  Very helpful staff all around.
    The room was nice, we had a king bed on the 12th floor.  A maze of hallways to get to our room from the elevator.  The bed was very comfortable and the bathroom was clean and roomy.  There were "Bath and Body Works" shampoo, conditioner, lotion, and soap in the bathroom, along with a hair dryer.
    There is a full service Starbucks in the lobby with lots of cushy chairs and sofas along with tables and chairs.  There is free wi-fi in the lobby and first floor area (so also while sitting at the Starbucks) which worked with decent speed, especially considering all of the people there using it.  The lobby has many nice chairs and areas to sit also so it works well if you have to keep up with working or just email.  
    The location is great.  The Mascone center is on the next block.  There are 3 Walgreens within a block walking distance, and a 7-11 1 block around the corner. (Which was great for getting juice and water since there is no vending machines at the hotel, just what is in your minibar - very expensive).  We took the BART from the airport and got off at the Powell stop which is around the corner from the hotel.  China town was a 4 block walk right up Grant st.  There are many stores of every type along with countless restaurants and bars from next door to several blocks.  The trolley turn-around is 1 block around the corner along with bus stops to all the major areas.  
    Hotel has a fitness center along with an indoor swimming pool and large whirlpool/hot tub.  The hot tub jets were not working while I was there which was disappointing, but the pool area is large and comfortable with many lounge chairs and several tables.
    I did not eat at the restaurant/bar on the top floor but I heard it had nice views.  There was also a standard "hotel bar" on the bottom floor which had a good number of people in it every night.
    Overall, a good experience.  Would recommend.

    05/04/10 | Link | Rating: 4.0
    59. Joon Y.
    The good:

    My friends and I were fairly impressed with the place. The room was super clean and the beds were very soft and comfortable. The View Lounge definitely make up for our lack of a nice view from our room. We went up there for predrinks before going to Club Slide. Just a absolutely beautiful view!

    The bad:

    Took us a good 20-30 minutes to get our car out from valet, and our mini frig. didn't work. =(

    26/09/07 | Link | Rating: 4.0
    60. Caroline N.
    Thank you for being so nice to me, Marriott. I know I was REALLY grumpy after Parc 55 sent me over to you with promises of a king sized bed. I also know you literally had a line out the door. Manager Hugo gave me drink tickets for the bar to calm my nerves and persuaded Parc to pay for overnight parking. The room was cozy and even without a "city view" it wasn't too shabby. Great location also.

    16/02/10 | Link | Rating: 3.0
    61. Pastor Z.
    === Review of their sky bar ===

    Awesome view over the city and very nice interior, but expensive drinks (as expected). Go here if you want to feel grown up for a little while.

    05/10/08 | Link | Rating: 4.0
    62. Jean P.
    I was able to snag a room from Priceline for $179 (not bad for San Francisco). I was aware that parking was going to be $50 which kind of irked me so we had planned on parking the car overnight at the Metreon lot. Upon arrival, we were greeted by a nice valet parking employee that called out a bell boy to help us unload our luggage. My hubby being honest told the valet boy that he had planned to park at Metreon instead. The valet boy ended up telling him that cars get jacked at the Metreon lot if left overnight and that it would be risky of him to be walking alone at the lot since the area is not the safest.

    Being that it was the evening before our church wedding, the valet boy saw my wedding gown being unloaded and let out a huge congratulations to us. He then started chatting up with my husband while I went to the front desk to check in. After a couple of minutes, my hubby came in smiling and said parking was on the house. I was like, "SWEET". The front desk staff was very kind to us and took notice of the wedding dress hanging. They too congratulated us and said to enjoy our stay. I didn't really pay attention and didn't take notice that they had upgraded our room.

    After check-in we just proceeded to our to our room along with the bell boy that was helping us. We went up to the thirty something floor (was a super uber fast elevator). Once we got in the room, my hubby and I were wondering if we were given the wrong room because it turned out to be a nice, big suite. I had only expected an economy room for the price I paid. The bellboy was like, "Nope, this is your guys' room. You've been upgraded. Congratulations on your wedding and we hope you enjoy you stay." My hubby and I let out a huge "WOW" and "THANK YOU." This had never happened to us before and we felt so lucky. The view of the city from our room was AMAZING. The beds were nice and comfy that once the bellboy left, we ran and jumped on the beds like little kids. Since arrival, the staff was so nice and welcoming , which we didn't expect it at all. My hubby ended up going back downstairs to chat up a bit with the bellboy and  valet guys. They were engaged in conversation that it seemed like they had known each other for years. We were so pleased with the service that we vowed to come back to the hotel. To think  we had started the day on a bad note turned out to be pure luck. On the way we got pulled over by a cop that was about to write my hubby a speeding ticket but ended up letting us go because he saw my wedding dress hanging in the back seat. I guess it was the dress that brought us luck. Maybe I should show up at the hotel with a wedding gown again and see if we get lucky (jk).

    25/01/09 | Link | Rating: 4.0
    63. Bernadette D.
    I'm crazy cheap when paying for hotels on my own dime. CRAZY. CHEAP. When work is paying, I chow down $12 mini-cans of Pringles like they're going out of style. Lucky for me, the Marriott doesn't even have a mini-bar. That's a bit of a bummer when you come back at 2AM with the booze munchies after an evening of lemon drops and bad karaoke in the Castro, but good when that final bill slides under the door in the morning.

    I Pricelined this place on the same day I checked in. The room was normally $189 per night, but I got it for $99 (Name Your Own Price priceline.com/promo/hote… ). I probably could have gone lower. I think it's safe to say that you can always get a room on a weeknight (barring major conventions) because this place is huge. The entire hotel was extremely clean.. impressively so. The room was pretty nice as well and I'd definitely stay there again.

    Valet parking is $49 per night, so avoid that if possible. We didn't make it up to the View Lounge, but it did look like an amazing vista of San Francisco. This is an affordable option for a night out in the city when you don't want to drive your drunk @ss the whole way home in the South Bay. It's also perfectly located near all the shopping in Union Square.

    07/04/07 | Link | Rating: 4.0
    64. Lizzie C.
    It's a nice clean hotel that I'd normally give four stars, but I have to give it my biased five stars because the pastry chef is AMAZING! ;)

    No really, though.  He is.

    Well, it's a bit on the pricey side, mostly because it's near everything you could ever want to be near in San Francisco.  It's also a bit easy to get lost inside of the hotel.  I had to take two different elevators to get to my room.  Overall, the beds were nice, the bathroom was clean, and my room was pretty big, so it made for a happy Lizzie.

    19/02/08 | Link | Rating: 5.0
    65. Dan N.
    Went through here for a vacation in the city and let me tell you their service is exquisite! Although on arrival you find out overnight parking is about $55 dollars, you'll soon realize that for 55 dollars you not only get parking but local experts on the areas finest dining, shopping, and entertainment spots. Very friendly and helpful valets!

    My room had a decent view of the city as i rarely spent much time in there (besides sleeping). The bar on the top of the hotel is definitely a view to see.

    20/05/08 | Link | Rating: 5.0
    66. Margaret P.
    *strictly a review of the bar on the 39th floor*

    WOW! what a great place to go for a neat cocktail, or to kick the night with  a swanky start. This bar was recommended to us by staff at the Mosser Hotel. It boasts a nearly 360 degree view of San Francisco, and at night, you can't beat it. The bar has the perfect lighting to take advantage of that amazing view. The only thing : the drinks aren't cheap, so I wouldn't plan to tie one on in this place, unless you want a bar tab in the triple digits.

    02/06/08 | Link | Rating: 5.0
    67. Neville B.
    I really liked the customer service.  Everyone was very nice and professional including the worker who brought my roll-away bed.  In fact, I was on the 24th floor and called for the roll-away and was told the room was too small.  So, they found one on the 23rd floor that was bigger than my original room!  The view was sick and if you stood at a certain part of the window, I saw part of the Golden Gate Bridge.  For tourists, this is an ideal location - near Westfield Mall, Metreon, and all the downtown clubs.  It is also near BART and the F Train which would take you to the Embarcadero and Wharf.    There is a sick view on the 39th floor.  It's so beautiful.   The only thing I would say that was missing was that there was no fridge, no microwave, and the TV was a little small.  Otherwise, I'd definitely stay again and recommend it.

    24/01/10 | Link | Rating: 4.0
    68. Sarina W.
    The location of this hotel is great for tourist or business folks like myself. I stayed here and only had to walk half a mile to my job site which is a nice morning/evening walk. It's right across the street from the mall and Union Square shopping and restaurants. They have a Starbucks located inside the hotel but it's currently being renovated.

    The rooms are large and clean. Staff is very friendly and helpful. Very good service. Large plasma tv in hotel rooms too!

    16/06/08 | Link | Rating: 4.0
    69. Katie S.
    Beautiful lobby, great location! We were upgraded to a larger room and it worked out perfect. Decent price for SF and a good value.

    14/06/10 | Link | Rating: 4.0
    70. Henry F.
    I travel to San Francisco about 15 times a year, and about half the time I stay at the Marriott on Fourth Street. If you enjoy shopping, then the Marriott is the perfect hotel for you, it's just a block from the San Francisco Centre and about 5 blocks from Union Square. It's centrally located and the BART and MUNI station (Powell) is at the corner of Fourth Street and Market, so it's easy to catch public transportation.

    The thing I like most about the Marriott is the fitness center -- they must have the most complete and biggest fitness center of any hotel in the City! And the equipment is still fairly new and well maintained. Plus I love coffee from Coffee Bean, and there's a Coffee Bean just around the corner from the hotel - you can use the side door of the hotel to get to Coffee Bean faster!

    The rooms are adequate, not bad, not great. You must remember this hotel draws a large convention business, so it's normal to see some type of convention event at the hotel.

    The parking here is horrendous as one poster indicated. My suggestion to you would be to park at the garage that is across the street from the hotel  on Fourth Street and Mission. It's cheaper, and you'll actually get in and out faster than having the valet at the hotel getting your car for you.

    02/01/09 | Link | Rating: 4.0
    71. Sean B.
    REVIEW FOR THE BAR:  way way way overpriced drinks.  3 shots of patron = $55 dollars!  I cant believe they think they can charge $20 for a shot, that's totally absurd in my opinion.  I would strongly recommend going elsewhere to grab drinks.

    11/05/12 | Link | Rating: 1.0
    72. Yehoy L.
    One of the best Marriott hotels created.  It's a landmark of a building in SF with it's famous "sea-shell" designed roof and glass.  Located in the dead center of downtown just a five-minute walk from Union Square, this is one of the finer hotels to stay at if you're visiting the city.

    The rooms a luxurious and very spacious.  They have killer beds and have been updated w/ plasma/LCD HDTV's, broadband internet (you do have to pay extra unlike Courtyards), and spacious bathrooms with excellent showers.

    The hotel is a tourist haven so as a local there are certain aspects that didn't appeal to me, but as a tourist,  I can see being extremely helpful.  They have plenty of information booths and people to help navigate you through the city, while providing various forms of transportation throughout the city.  They also organize various tour groups and sight seeing trips as well.

    Other amenities the hotel offers are a very nice weight room and spa, along with a grand pool and hot tub.  The Concierge level offers great breakfast and has a spectacular view of the city.  The higher you are, the better the view, no matter which direction you're facing.

    Very pricey altogether though.  This is ideal if your company will pay the bill.  Just say that it's near your customer, which should be true as the location is in the financial district.  

    The major downside is parking.  I hope you like to pay $50/day.  Yikes!

    02/01/08 | Link | Rating: 4.0
    73. Mike L.
    I stayed here over the past weekend with a large group of my dragon boat team.  In fact, there were probably 30 or so groups of 30-50 staying at this hotel this same weekend for the same dragon boat race.

    I really enjoyed the hotel as it was very spacious and fitting for large events.  The staff was very friendly and able to help out with any of my requests.  Although I was too busy and tired for the most part to go swimming the pool looked really nice.  The sign at the pool did state that it would be open at 6am and I was there at 6:15am to get more towels and the doors were still locked.

    This place would get 5 stars but the lack of free wireless internet in the hotel rooms killed it for me.  This is 2009 and I don't think I've stayed at a hotel where the wireless internet was not complimentary in recent times.  Also the floors are a very odd design!  The signs which direct you to your room make you zig zag in the oddest fashion and actually is not the most direct route.  I left the hotel puzzled at their logic in this one.

    03/10/09 | Link | Rating: 4.0
    74. Mathew S.
    Very elegant, but if you go just for a conference parking could be a problem, no validation, you are on your own. Wireless available, Starbucks inside, very spacious and roomy accomodations.

    12/04/10 | Link | Rating: 4.0
    75. Kevin W.
    Stayed here a in December 2006 for a company party.  3 am the fire alarms go off, I stuble out into the hall all sleepy eyed, in a robe, and no slippers.

    Everyone has trouble finding stairs the higher floors had to walk down several flights then walk to the opposite side of the floor to another set of stairs and we ended up on 4th street.

    We never see a police car or fire truck at all, and go back into the lobby and there is gosel convention in town with tons of teenagers in the lobby.  No staff person around and there is just two at the front desk.

    They didn't know the fire alarms were going off on the upper floors, and tell us they know of no fire.  The elevator person tells us it is safe to use the elevator and I am like hell no!  You tell me why the fire alarms woke me from my sleep and I walk down 20 flights of steps and no one knows what is going on.  Get me a manger... he tells us it is okay to go back to our rooms.

    Couple months later we find out that the teenagers thought it would be funny to pull the fire alarms on several floors.  After complaining about the service or lack of they give me a certificate for one night at a Marriott of my choice.

    19/02/08 | Link | Rating: 1.0
    76. Jojo N.
    This review is strictly for their lobby. I didn't stay here overnight-just chilled after we wined and dined at The Press Club. I swear, people here have a staring problem. Why do they stare so dang much? Annoying...
    Anywho, the lobby was aesthetically pleasing, it had LOTS of cozy lounge chairs which I sat and chilled while I waited for my chauffer, (LOL) The location is awesome, it's by the Metreon Theater, shopping centers, and restaurants behind it (Try Press Club-great winery spot!)
    Oh, then a guy came up to me and said, "Are you by yourself?"
    ME: "No, I'm waiting for my ride."
    Guy:"Oh okay, well do you want to grab drinks with me at the bar?"
    ME:"No, my BF is actually my ride. He's on his way."
    GUY:"Awee shyte...Well, if he doesn't hurry up, he might miss out on you!"
    ME:"HAHA" Rolls eyes, then proceeded to relocate to an uncomfortable chair next to the sliding glass door just to get away from the creepster.
    So yeah, ladies, watch out for creepsters here. That was just ONE of my encounter for the night.

    16/08/09 | Link | Rating: 3.0
    77. C P.
    To begin,  I am a matter-of-fact traveller, who likes smooth, quick check-ins, and thinks that any interaction should be efficent, professional and polite - I don't need to know about your life, and I know you really don't want to hear mine! From the moment, I got there I was happy... check-in was speedy, I got the room that I wanted, and whenever I interacted with the staff, they were helpful. The only thing about the staff - the  concierge was all over the place, at times helpful, often in their own world, or just ignoring you. The majority were not able to give me suggestions of what to do if you have already seen/done the main attractions/sights. That - you have to do on your own.
    But I will stay here again if I have a chance!

    The hotel is centrally located to the cable car, the subway and the trolley, near a whole lot of fantastic shopping. But, at night, the area can look deserted and not exactly welcoming...but I did walk around at 10pm, and was informed if an area was unsafe after a time.

    28/09/07 | Link | Rating: 4.0
    78. Wes S.
    My companion and I stayed here on the recommendation of a friend of mine who lives in San Francisco. I would like to say, thanks to him, I had a wonderful time. Our room overlooked S.F. and the city was so beautiful at night. The size of the room was really good for the price we paid that night. We didn't get to go to the bar, maybe on a next trip. The staff was very pleasant and very professional. They basically bent over backwards for us. I wouldn't mind staying here again for a romantic weekend get away.

    19/09/07 | Link | Rating: 4.0
    79. Jenn K.
    You know, it really pisses me off that you can go to a Super 8 in the middle of the heartland and get free WiFi, but you get put up in a modern well-appointed hotel in a major city and are CHARGED *12.95* FOR EVERY 24 HOURS OF INTERNET ACCESS.  What the hell, people?  What century are we living in?  My supermarket has free wifi and I don't even drop $150 a night there.  

    Otherwise, the hotel was fine.  It has a Starbucks  (which is good for caffeine-related emergencies, but you should really venture out of the hotel and find a local cafe, you lazy slob), it has a fitness room (which I didn't use because we walked all over hell and gone our first day and barely had the strength to get ourselves to the Thirsty Bear each night).  The rooms are nice-- we could see a bit of the Bay Bridge and had a nice view of the SFMOMA.  The bathroom wasn't very well designed-- there were no additional places to hang towels apart from the bar that was piled high with enough towels for a sauna party.  There was no exhaust fan, but you couldn't really leave the bathroom door open since it directly faced the hotel room door, leaving the potential for an entire hallway to see you doing your bathroom thing.

    The hotel is centrally located to SOMA and Union Square.  If you're insane, like we are, you can also walk to Telegraph Hill, the Embarcadero and Fisherman's Wharf (preferably, not all in one morning).  There's a lot of shopping nearby, but coffee shops and restaurants require a little exploration if you want to avoid hotel/tourist geared places.

    Finally, a warning to the directionally challenged-- this hotel as THREE elevators and if you are unlucky enough to have a room on any of a dozen floors, you will have to use most of them to get between the lobby and your room.  Oh, and the elevators are not all in the same area-- you need to wander up and down hallways to switch between them.  Every day I was in this hotel a new person complained aloud about this situation.  A couple of them were actually angry about it.

    30/03/08 | Link | Rating: 3.0
    80. Callie K.
    Considering the room came to over $270 (1 King bed) with tax, PLUS $55 for overnight parking!! I could not find it in my heart to give this place any more than a star. Especially when you keep in mind that you can stay at local SF institutions like the Palace and the Mark Hopkins for under $150 through discount Hotel websites like Hotwire.
    I feel only the slightest twinge of guilt since it was on my company's dime but COME ON! That's a lot of bucks for absolutely zero bang.  

    Stuff that was disappointing about my $270 room at the Marriott last night:

    They thoughtfully placed us in a SMALL room in the center of a floor filled with what was either a junior high or high school choir/band group. This equaled teenage girls running up and down the hallway singing loudly and slamming doors throughout the night. We went to sleep with the TV blasting trying to drown out the noise. Our hopes of any romance- down the drain.

    The table and desk have that cheap fake glass screwed on as to not mark up the furniture. This brings to mind cheap roadside lodges I've stayed at throughout the country on road trips, not Union Square hotels over $200!

    No views! At least I thought we could count on some sort of a view, but nope. I opened the curtains only to be face to face with the back of some ugly building. :(

    Poor TV channel selection! Again, had I been at a Holiday Inn or Motel 6, no biggy. But put me in a room that costs more than any room I would ever spend my own money on, that is super noisy, on a Monday night with NO MTV?!!?? No Hills?! Insanity.

    Cheap & generic toiletries! I'm not saying I need L'Occitane (although that would be nice), but give me some Bath & Body Works shower gel and I'm a happy camper! Give me Marriott brand conditioner that feels like a bar of soap in my hair? and I'm just even more disappointed.

    Our shower sounded like a plane taking off. As strange as that may sound, it was not at all funny. The walls practically shook when you turned on the shower and my poor BF who did his best trying to sleep in past 6 was unable to what with the combination of the choir girls slamming doors and the airplane taking off in our bathroom.

    Over charged! Yes, the reviews are correct about the stupid laser operated mini fridges the Marriott has in their rooms. We removed 6 beverages so that we could keep our water bottle we brought with refrigerated and were thus, charged for 6 beverages not enjoyed, simply replaced in the fridge, the following morning. They didn't make that much of a fuss removing the charges which is why I would in actuality, feel comfortable giving them 1 star.

    Never again.

    29/04/08 | Link | Rating: 1.0
    81. Kathleen Y.
    I was pretty happy with my stay here.  The room was clean and adequate, nothing too fancy, but certainly not at all cheap looking.  The bathroom was nice, the bed was extremely comfortable, the nice LG TV made for enjoyable late night TV watching, and it was right near the conference I was attending.  All in all, it was nothing spectacular or particularly fancy, but it was definitely good enough.

    My few complaints would be that room service was expensive and the channel selection was a bit limited.

    If I was going to another conference at Moscone West, I would definitely consider staying here again.

    30/05/08 | Link | Rating: 4.0
    82. Brooke M.
    I stayed here for an entire week in June.  This is a standard convention-oriented Marriott hotel.  The service was blah, the rooms were clean, room service and housecleaning are consistant, the cost was a premium ($240+ per night, plus $50+ for nightly parking, $3.50 for a can of coke, $30+ for a non-noteworthy dinner in the Garden Terrace house restaurant, $12+ for daily internet usage, etc.).  

    For being what I would consider a business and convention oriented property, their business services were crappy - the business center was only open from 6 am to 7 pm so I couldn't ever get down there to print out what I needed.  

    The fitness center is very nice, probably the nicest I've ever seen in a hotel, with about 8 or 10 high end cardio machines and a full weight room.  

    Overall, an okay hotel in a great location (basically on top of the Powell St. Bart Station).   However, I'd rather have the room rate be a few dollars more than be nickel and dimed for pringles in my room, and the laser-powered mini bar is a pet peeve for me.

    07/07/08 | Link | Rating: 4.0
    83. Chum L.
    Is there another bar in this hotel other than the one on the top floor? And I don't mean the sports bar on the first level. Hmm, now that I think about it, It could have been.

    First let me say, I'd been drinking all nite, this was our third stop of the night and our last. So back to the bar, I remember ordering and being served my drink, and then the bartender came to our table and asking for ID... which of course I had left in the car. At this point, I've been told that I ran away. My version is that I really had to go to the bathroom and so I left my friends in order to find the loo. I dunno, but when I came back the security guard was waiting for me and told me that my friends and I had been kicked out and he was there to escort me out.

    Now before you think this is a negative review, It was quite a memorable evening and I still laugh when I think about it. And quite honestly, I'm sure I deserved to be kicked out, but HELLO!!! CARD ME BEFORE YOU SERVE ME THE DRINK!!!!

    For the record, everyone in my group was well past the drinking age. Would I go back? Sure, but maybe next time with my ID and I'll be sure to be a little less intoxicated.

    09/11/07 | Link | Rating: 3.0
    84. M M.
    I've been staying at this Marriott for years (more than I'd care to admit).  My most recent stay last month was extremely disappointing.  First, you can't beat the location if you are going to anything at Moscone.  So keep that in mind as you read my laundry list of complaints.

    * $15/day wired internet - I travel a lot and understand that most upscale hotels still charge for internet (stupid but true).  But wired internet is just ridiculous...if you have an iPad then you are out of luck (unless you get the adaptor and want to sit at the desk).
    * Old rooms - I thought my room was old and ugly.  Popcorn ceilings, stained walls, and a tv held together with duct-tape.  At $250/night they can't afford to fix the tv?
    * The water pressure in the bathroom is more like a gentle mist.  It took me 10 minutes to get the shampoo out of my hair (which defeats the purpose of trying to save water).  Plus the water temp choices were boiling hot or freezing cold...could not find warm!
    * Room service is insanely expensive - again, I travel a lot and realize room service costs a lot.  But $32 for coffee and oatmeal is just insane.  Plus, the dirty tray sat in the hallway outside my room for 15 hours! GROSS!  And someone (or something) ate the raisins off the tray while I was at my conference.  Eiw!

    Again, the location is perfect for Moscone.  But next time I'll walk and stay somewhere better for the same price.

    26/03/11 | Link | Rating: 2.0
    85. Anne E.
    For our anniversary, my bf and I stayed at the Marriott for one night. Thank God they went under renovation because the hotel needed it. Before it was old-fashioned with their grand chandeliers and out-dated decor. Now the make-over produced a very warm and modern atmosphere that guests seemed to enjoy.

    We checked into our corner room on the 24th floor. It was very clean and spacious and the beds were sooooo comfy. We could've lounged around on that bed all morning if it wasn't for that darn 12noon check-out time!! All the more reason to come back. We felt like tourists visiting SF for one short and sweet night. I hope to do this on every anniversary to come..

    11/11/08 | Link | Rating: 4.0
    86. Michael S.
    Not bad.  Room a little tight but nice.  The staff was very courtesy.  Location is wonderful .

    01/08/11 | Link | Rating: 4.0
    87. Edgar G.
    Great location,family friendly,helpful staff,valet parking,clean rooms,comfy beds,awesome city view & drinks from the view lounge on 39th floor,indoor pool and a great sports bar next door.

    20/06/11 | Link | Rating: 5.0
    88. Jon T.
    Not just another place to rest your head. The staff were all pleasent and the rooms very clean. We spent several evenings in the bar and the views looking north where outstanding.

    11/04/11 | Link | Rating: 3.0
    89. Crissy H.
    I have nothing bad to say about this hotel. The rooms are spacious and clean, the staff is friendly, the gym is huge with lots of different machines to choose from, and they have a nice array of restaurants to choose from. Not to mention the location is key; it's is right in the middle of everything.

    10/02/11 | Link | Rating: 3.0
    90. Claire C.
    The view from the bar was magnificent.

    This is a great choice to hit when you are looking to a) canoodle cause it's so dark in here that you could pretty much have sex and no one would notice and b) hang out cause there was an open table at 10:30 pm on a Friday for 5 people.  

    I didn't end up paying the bill so I have no idea what the drinks cost, I DID pay $10 for a bottle of water so that's a little WTF for me.  However, the view alone is worth making the trek up to the top of this hotel.  Beautiful on a clear SF night!

    19/01/08 | Link | Rating: 4.0
    91. Elzbieta N.
    Wonderful service! I also loved my room and the view.

    30/07/11 | Link | Rating: 4.0
    92. Maryann W.
    We checked in on 10/08, and checked out on 10/10, we found a smoking charge of $250 added. We explained to the hotel manager that none of us was a smoker, but he shaked his head saying that the housekeeper took photos of the room before and after.  They took photos of your room!  while I asked for evidence, he said it would be a little while, we waited for about 45 min, none showed up, we hurried to go to the airport and now I am going to spend time and call the Marriott customer service to dispute.  Very bad experience!

    11/10/11 | Link | Rating: 1.0
    93. Allison R.
    What about ZERO stars? That's what Marriott gets for how they've handled my concern with BED BUG BITES that emerged on my back, on the 4th day of my stay at the Marquis on 4th Street in San Francisco.  As those of you who've looked into the unseemly subject of bed bugs know, the classic pattern of  bites is a cluster of three, known in the argo as the  "breakfast, lunch, and dinner" pattern.  Further, it takes several days after exposure for bites to show up (perhaps accounting for the national epidemic, as most folks leave a hotel before 3 or 4 days and so don't know if they are transporting bugs home).  As noted, I was at the hotel for five nights, and the bites emerged on the morning of the 4th day, in exactly that cluster of three and identical to the many images of bed bug bites one can find on the web..

    So, as I was busy in my meetings, and I knew I would be leaving the next day - and though my mind registered the possibility of imminent disaster when I first noted an itchy area on my side - I repressed the thought and kept at my business.  It was only when I awoke back at my own home on what would be the 6th day since checking in that the bite pattern had fully emerged, and I realized I was in trouble.  I called the hotel, and got a call back from a claims agent later that day.

    As anyone trained in customer relations would understand, someone who is facing the possibility of an infestation of bed bugs in their home, from the possibility of having transporting them back from a hotel, would be upset.  I was.  Polite but persistent, I pushed for urgency in their investigation, and noted I had all my clothes in my suitcase in the basement, and needed to know what to do.  From the moment I got on the phone with the claims agent, she was inflaming.  She spoke over me; refused to offer any information; suggested it might take 30 days to complete the investigation; and virtually sneered at me, literally laughing as she said "goodbye" when I had had enough and indicated our conversation was through.

    Now, I've just received her call of "good news," wherein that unctuous agent  indicated their investigation found no bugs in the room.  I was not surprised by the news, as I only had one patch of bites, suggesting that the room and bed were not heavily infested.  I had braced for the possibility they would find no actual bugs.  To my great surprise, however, she informed me that no, they would not share the investigator's report, and she talked down to me in explaining the meaning of "proprietary."  No matter what I said, she flatly refused to consider the logic of sharing a negative report.  In  her grating, syrupy sweet but unsympathetic voice, she went on to refuse to provide me the name of the Vice President of claims for Marriott, or the name of the Vice President of Customer Relations.  When I stated I am now facing the dilemma of whether to spend hundreds of dollars to have all my clothes cleaned, or run the risk of an infestation in my home, still, she lectured me about the fact one can get bed bugs in places other than hotels (DUH), that my assertion I have bed bug bites is either mistaken or if true, acquired elsewhere.

    Read the rest of the reviews for this hotel.  One finds reports of bed bugs every few months.  One also finds evidence of a surly, dismissive, and inflammatory style in personnel engagements with customers.  See especially below the case of the people who were charged for smoking in the room.  Though they deny being  smokers (and if they were not being truthful why go to the trouble of posting a review on this site?), the hotel personnel clearly handled them like liars or derelicts.  

    The location of the hotel is great.  The rooms are fine, so long as you request one high up.  The lobby is freezing and loud.  And the wifi in the room costs $16/day (forget about parking a car, which costs nearly $60 per night). Still,  I would overlook all the drawbacks and proffer a positive report if the company had the common sense to hire claims investigators who know how to speak with understandably upset customers, and agreed to share negative reports from pest control investigators.  After all, if a pest investigation leads to a positive finding, shouldn't the company be willing to admit that and readily agree to remedy?  And conversely, if the findings of a pest investigation is negative, why in the world wouldn't they put a customer's mind to rest by sharing that?  As is, I am left with the sneaky suspicion that Marriott will deny all assertions of bed bugs, and rely on their deep pockets to fend off any suggestions of legal recourse.

    Marriott has lost my complete confidence.   This chapter has left me with a nasty taste in my mouth and a dilemma on my hands.  It could have been handled differently, and a previously loyal customer retained.

    18/11/11 | Link | Rating: 1.0
    94. H L.
    I've stayed here a few weeks in the past.  The bars both up and downstairs is awesome with a friendly staff and lively crowds.  The view from the top at night is beautiful with the huge half dome window.

    Close to everything - Moscone Center, San Francisco Mall, Union Square.

    Rooms are decent with a comfy bed.  One week they gave me some junior suite and it was really nice!

    Not into the fact that they have all of the mini bar goodies out in the open, and on sensitive motion detectors.  i imagine myself in a jewelry hist movie or something.  And the Internet is pricey.

    10/07/09 | Link | Rating: 4.0
    95. Lea B.
    I have limited knowledge to be able to review this place, but hey, you'll take what you can get, right? Just kidding. And to be fair, 3.5 stars.

    Anyway, we were here recently for my boyfriend's company party. It's definitely nice here. We were in the ballroom down two flights of escalators. I'll tell you right now why I'm giving three stars when I couldn't decide between three and four. The main thing was the price of drinks at the mobile bars at the party. Everyone got one free drink ticket, but after that you were on your own. They were charging $11 a glass for Beringer wine! You heard me right -- $11 a glass! If I'm paying that much for hard-core commercial wine, you best be serving it to me in a pint glass. Some of his co-workers hinted that the drinks in the lobby bar were cheaper so we checked it out, and it was $10 for a glass of slightly less ubiquitous wine. I'm removing one and a half stars for the prices. The other half star that I'm taking off was for the disappointing dessert. No one at our table was too crazy about it, mostly because we couldn't entirely figure out what it was. The dinner itself was good and I appreciated the salmon option. The ballroom and corridors of the hotel were very nice, employees were nice and the bathrooms were nice. So I feel like maybe three stars isn't totally fair. But I'm bitter about the drink prices. Tough. I would understand if they were charging that much at the bar with the view ... but not down in the lobby or in the ballroom (no windows -- basement!).

    20/01/08 | Link | Rating: 3.0
    96. Adam L.
    Much like the showers in the bathrooms, the internet connection here is low-flow. It peaked at 90kb/s. No SlingBox. No Hulu. Barely YouTube. Lame.

    18/02/11 | Link | Rating: 2.0
    97. Stephanie M.
    This is one of my favorite hotels to stay at in SF.  The views are amazing the staff is SUPER friendly and the beds are so comfortable you wont want to leave.  There is plenty of shopping in walking distance and this hotel valet parks.  I cant wait to stay at this Marriott location again!!

    22/02/10 | Link | Rating: 5.0
    98. Chris I.
    Was here last year. Bankrupted my friend and myself, but this is the best hotel in San Francisco and I've stayed at a few of them. The views are spectacular. Make sure you visit the bar on the top floor!

    24/01/11 | Link | Rating: 5.0
    99. Ridhima S.
    Drinks on the roof top bar are great! The city view is awesome. Guest parking is a big trouble though.

    04/05/11 | Link | Rating: 3.0
    100. Mark D.
    For the price we paid for this hotel, it was worth it.  The hotel was reasonable and is only a 5 minute walk to the main Union Square where all the shopping and night life are and to catch the old cable cars.  The hotel was pretty nice and spacious for your typical 4 star marriotts.  The hotel staff was extremely helpful and the concierge always provided advice and were very informative on where to go and how to use the public transportation.  They even offered us a hotel umbrella when I asked them for directions to Muir Woods.  The hotel also offers various restaurants, but should check "The View" bar that sits on the 39th floor of the hotel.  Great at night and great during the day as it looks over the city of San Fran.

    25/06/11 | Link | Rating: 4.0
    101. Tasha D.
    It's a nice Marriott; great location, gorgeous pool and huge workout facilities; great bar on top of the hotel (hit happy hour up since it is expensive) with 360 degree views of the entire city.  The hotel rooms themselves tend to be small but standard comfy marriott rooms.

    05/03/11 | Link | Rating: 4.0
    102. kelly t.
    Great classy place in SF. Service and rooms are great. I enjoyed staying here during New Years Eve and it's everything you can ask for in a hotel in SF. The location is right next to the Moscone Center and in the heart of the financial district.

    10/05/11 | Link | Rating: 3.0
    103. Sean D.
    The Marriot Marquis was my destination for a three day trip to Wonder Con, the bay area #1 comic book convention. I ended up staying 3 days/2 nights in the hotel with two other friends.

    We arrived at 10 am on Friday and got our car placed in their parking garage (make sure to tip). The cost for this is pretty pricey but we were splitting it three ways and my friend had a new car and wanted the safety and comfort or knowing it was being taken care of. After we parked we went inside to see if we could check in. The man at the desk was very nice and attentive to our needs, he lets us check in even though the usual check in time is 4 pm (I think that is super late!). We were really grateful for that because we could throw all of our stuff in the room and head down towards the convention, saved a lot of hassle and time for us.

    The next few days we got to explore a little bit more oft he hotel and it looks amazing but I wouldn't say its always as fancy as it appears. We never had problems with the staff or anything wrong with the room. We were walking out of the room one day and a cleaning lady asked if we needed anything and we said we could use some towels so she gave us some right there, it was a very nice gesture. We also ordered up and extra pair of sheets (one of the friends was sleeping on an air mattress) and that was also easy to get.

    The hotel is huge, we could have explored it more if we had the time. One night we went to this huge lounge area that you take an escalator up to get to and just chilled out and talked on the sofas they had. I am sure if we explored we could have found even more things, one we did frequent was the Starbucks that was on the Lobby floor. Very convenient to have that so close (and the lines were pretty long). The only big gripe I had was that they have food in the room that is weighed down, so if you pick it up they automatically charge you for it. I accidentally picked up one of the items for a few seconds and was upset they would be charging me $3 for a rice crispy treat. BUT when the bill came around they never ended up charging me which I was relived to find out. We got back the car with no issues and checked out Sunday around 10am. All in all the hotel was staffed with friendly people who knew what they were doing and it was so convenient to have the hotel 2 small blocks from were the Wondercon was happening.  It can be a tad expensive but if you have the money it is worth your time to stay here.

    11/04/11 | Link | Rating: 4.0
    104. Tossama C.
    This is a beautiful hotel. Only stayed here for a night. One annoying part was parking is not included and to park your car there, it's around $50. What is that about? If it weren't for that I'd probably give them 5 stars. It is walking distance to everything.

    13/02/11 | Link | Rating: 4.0
    105. Eegnam A.
    Stayed here this past weekend for my sister-in-law's big wedding day.  The staff was very accommodating to all our bridal party needs.  They gladly brought up extra robes and towels for all of us.  And helped make up our beds so the suite was perfect for pictures!

    A couple of us stayed in the bridal suite and the adjoining room the day before the wedding.  We called the front desk at around 1:30am to request an early check in for those of us who had rooms reserved for the wedding day.  Rey, at the front desk, was sooo nice to let us check in super early and get us rooms near the bridal suite.  Thank you Rey for everything!

    I did deduct one star for the lady who closed the lobby restroom and would not let me in before I went on our 3 hour trolley ride.  I really had to go too!!  She was very rude.  And also to the bell man who was so impatient when he brought down all the wedding gifts the day after.  

    Despite those two incidents...it was a great time and great hotel!

    16/03/09 | Link | Rating: 4.0
    106. Tamara G.
    I wanted to like the Marriott Marquis, I really did. I'm an Elite Rewards member, and quickly put in a reservation here when I needed a place to stay in San Francisco over the Thanksgiving holiday.

    The Good: Big comfortable beds...I love the Marriott bed and this one didn't disappoint. The linens are high quality, and the mattress was nice and plush. Also, the location of this hotel is ideal to all the hot shopping and entertainment spots-- easy to walk to them, or catch a streetcar or bus right outside on Market Street. The lobby is also a plus, it is large and there are tons of spots to hide away and be alone with your laptop.

    The Bad: The place is in need of a major renovation. There was mold in my bathroom! Unacceptable. The furniture in my room was worn and old, and the windows were grimy. The rooms are small. Service was hit or miss-- the checkin lady was fantastic, but after her I didn't encounter a lot of employees who were particularly helpful. Didn't use the concierge, so I can't comment on that.

    The Ugly: This hotel will nickel and dime you to death, and they are crass about it. The first question out of the mouth of the waiter in the hotel restaurant was how I was going to pay-- what restaurant does that before you even order any food?  There was no coffee machine in my room (even the Travelodge has coffee in the rooms), and if you want a soda it'll cost you four bucks. Room service coffee? Nine dollars. Avoid the minibar and snack tray-- go to Walgreens on Market St. for your snacks and sodas and save yourself some dough.

    Stay here only if you need a comfortable bed close to the action of Union Square and downtown-- don't expect beauty or particularly good service.

    Why Marriott, did you have to let me down? I had such high hopes.

    28/11/09 | Link | Rating: 2.0
    107. Kendra R.
    Things I didn't care for...
    -$50/day in&out parking
    -no exhaust fans in the bathroom of our guest room
    -free wifi in the lobby but not in the rooms
    -if you bump into the mini bar you'll be charged cuz the electronic sensors are touchy
    -extra fee to use the locker room or the sauna&steam room with the fitness facility
    -recommendations for food and entertainment were very touristy. Thank god for yelp!

    Things I like...
    -Comfy bed
    -location in Union Square
    -tasty coffee for the provided pot
    -Great fitness facility with upto the date cardio equipment, circuit area, and free weights that range up to 60lb dumb bells

    There's a water cooler in the entrance of the fitness room, use this to fill up your Sigg.  Don't buy a bottle of water there, grab one for free where the parking valet is located.  Once you're there, pick up a tasty morsel too.
    Use priceline for this hotel... 105/night baby.  Next time we'll probably splurge on Hotel Nikko or W since we like that atmosphere better.

    For the View on the Top.......
    Great atmosphere except for the occasional Midwestern couple gawking out the windows during our midnight cocktail.  The views were great, and the people watching was kind of amusing too.  Sure the drinks are a little pricey, but they're the same price as anywhere else in Union Square... or SanFran...

    01/09/08 | Link | Rating: 3.0
    108. Hasham Y.
    the rooms of this hotel are like a motel, old, shady and uncomfortable. This hotel is a conference centre hotel and is very busy. Hallways are dingy, rooms are old and actually 1st floor public bathrooms are better than room bathrooms. Have stayed here couple of times out of necessity but never look forward to stay here.
    Avoid it if you can

    18/03/09 | Link | Rating: 2.0
    109. Nikki C.
    My boyfriend and I stayed here this past weekend for our anniversary, and we were completely satisfied.  The location is excellent and within walking distance to pretty much everything in Union Square.  We paid $180 a night through Priceline, and we were put in a great room on the 28th floor. The view wasn't bad from there at all, and I loved the fact that there are high rise elevators...  It's a lot faster to get where you want to go!  

    We had a king size bed that was absolutely amazing.  Soft and fluffy and huge...  It was really hard to get out of. We probably could have spent the entire weekend there. :)  Also, the shower was AWESOME.  Again, I could have spent the whole weekend there.  Nice flat screen TV with a decent selection of channels... Although... Who needs FIVE ESPN channels?  Uhh, no thanks.

    We got room service twice- once for breakfast, and once for a late night drunken snack.  Both times it came quickly and we were completely satisfied with the quality of the food.

    Concierge was also incredibly helpful and friendly.  They supplied us with a wide array of maps and directions, and answered all of our questions.

    In response to the people complaining about the snack bar....  This is done at A LOT of hotels with mini-bars.  Yeah, it kind of sucks, but it's really not a big deal at all... You just have to deal with it.

    29/04/08 | Link | Rating: 5.0
    110. Mike G.
    What a great place to stay IF you have to go to San Francisco! ( I much prefer, NYC, San Diego etc!) The lobby is huge and beautiful. The staff is very attentive to your needs  (Gold members are even treated better!) They will work to make your stay very enjoyable!

    We are here for the Pulse (a dance workshop!) and it seemed to go off without a hitch....The facilities for the events have been great.

    Parking, well $55 for a guest is to much!!

    Great views and great location make this a "Must stay"

    15/03/09 | Link | Rating: 4.0
    111. Kim D.
    I've walked by here numerous times.

    But when I was looking for my hotel during Pride Weekend...

    ...I didn't know quite where it was at first. And that's so odd because it is kind of in the center of town!

    I enjoyed my stay here, the room was nice and roomy and the hotel was very large compared to other Marriotts I've seen in the past! The staff was good to me and the lady on the phone when I asked for towels made sure I had everything I needed.

    The bed was very comfortable, but not as comfortable as Hotel Nikko...

    The hotel is in the middle of everything, it was better than my stay during last Pride which was at the Whitcomb. No MTV on the LG TV, but the little radio with the mp3 hook-up was a plus (I forgot my iPod, however). I would definitely stay here again, during a night in the city.

    30/06/08 | Link | Rating: 4.0
    112. Maria S.
    This was a really great place to stay during our visit to San Francisco. The rooms were well, roomy. 5 of us stayed in one room and we didn't feel cramped, even with the roll-away bed.

    Good thing we used points, it's pretty pricey.

    The view from the 39th floor is great, especially at night.

    The location was very convenient to public transit.

    12/11/08 | Link | Rating: 4.0
    113. Jenn W.
    Stayed here over Labor Day weekend '09 and while we did not stay in the hotel much, it was a very pleasant experience.

    Pros:
    -great location, close to mass transportation, shops, theatre, bars, restaurants, etc.
    -comfy bed
    -was able to check in really early like 11am, and was greeted very friendly
    -room was typical, nothing fancy but was spacious and clean.  
    -Hertz is right in the building so if you need a car, you can just go downstairs.
    -2 decent bars, restaurants attached to the hotel so no need to go far if you do not want to.
    -they have a gym and pool and FitTv in the room in case you do not want to go downstairs and workout

    Cons
    -water pressure for the shower is awful but that is common among hotels
    -The car valet can be a bit of a mess, so you might want to take that into consideration if you need to be somewhere by a certain time
    -Gym is pretty small and depressing.  No windows so makes it a bit claustrophobic and I did not like the brand of elliptical machines but hey they have a gym and they do not charge you for it like the Hilton so I am not going to complain

    I will stay there again definitely

    08/09/09 | Link | Rating: 4.0
    114. Michelle T.
    The Marriott in SOMA/Union Square is one nice hotel. Clean, attractive rooms that look more like executive suites, only smaller. Flat screen TV, nice views (depending on your floor and section of the hotel). And the lobby is spacious and classy.

    The best part of the stay was the uber soft bed and the amazing customer service. With one exception... I noticed that the city of San Francisco seems to be sadly understaffed in the customer service department. At the Marriott, they could have used about twice the lobby staff. Too much waiting in line. Fortunately, once they get to you they somehow manage to maintain a cheerful disposition and positive, helpful attitude. Pretty impressive considering it was something of a madhouse. I'll bet they spend a lot of time telling themselves "SERENITY NOW!"

    I particularly appreciated the attentiveness of Dan the concierge. Even with phones ringing off the hook and a line of people wanting to talk to him he spent several minutes personally detailing a list of vineyards and tours he thought we'd like. Thorough and informative. I went to see him a few more times for directions and restaurant recommendations and he was helpful and good-natured every time. He also managed to get us a rental car on short notice when there was apparently none to be found within a 50-mile radius. Let me just say the guy is a miracle worker.

    I also appreciated the friendliness of Khalid the gala reception bartender. He's the one who turned us onto Dan... and offered his own recommendations as well. It really is great to come across hotel employees who are genuinely nice and enjoy interacting with the hotel guests. They really made the difference.

    What I could have done without was the $11 glasses of wine, the lack of free wi-fi service (WTF?!) and the gestapo mini bar that apparently will chop off your right arm if you so much as look at the Pringles for more than two seconds. The lack of TV channels was also pretty annoying. Although honestly, San Francisco is such a great place I really should have been anywhere other than in my room watching Big Brother. But hey, it was a long day.

    Concierge -  5 Stars
    Hotel Staff - 4 Stars (Friendly, but phones went unanswered)
    Reservations - 4 Stars (Friendly, but phones went unanswered)
    Amenities - 2 Stars (No free Wi-Fi made for a lot of inconvenience)
    Rooms - 4 Stars (Great BEDS)
    Prices - 2 Stars (Everything was overly expensive, even for a nice hotel)

    10/08/08 | Link | Rating: 4.0
    115. Jamie C.
    Great steam, sauna & hot tub!

    18/06/11 | Link | Rating: 5.0
    116. Cat of a Donut J.
    I will review the bar on the top floor. This is literally the top of the line.
    That should be one of the must-see and must-observe the city place to visit for anyone who is ever visiting SF. If you are new in town, please insist on someone taking you there! Go there by the day time and in the evening to see different reflections of the city.
    The view is breath-taking - the atmosphere is sexy and trendy. Drinks are a bit outta pocket, but they good and the service is great.

    17/09/08 | Link | Rating: 5.0
    117. Nicklaus M.
    Awesome location Awesome Views (from the top)

    13/09/10 | Link | Rating: 5.0
    118. ARMANDO F.
    GREAT Marriott. I have been traveling a lot lately due to work and I have stayed in numerous of  Marriott's  and i would have to say this is one of the nicest one i have stayed at.

    The amenities are great, staff are very accommodating and friendly. The rooms are quiet large with Flat screens and and comfortable beds. Room was always cleaned by housekeeping.

    Mission Steak restaurant has awesome steaks and garlic mashed potatoes. A must see restaurant. The hotel is in a great location, like walking distance to the shopping district. Great shops.

    Overall experience was great. SF nicest hotel.

    22/11/09 | Link | Rating: 5.0
    119. Amber B.
    This hotel is beautiful, well placed and has great sales on Expedia.

    Despite being of the 'budget' class (the check-in desk knew we'd used
    an Expedia sale when we booked in) they were still professional, extremely amiable and treated us like we were their best guests.

    The gorgeous check-in lady even gave us an upgrade as we arrived at 2pm for a 4pm check in and she knew we were going to a local festival so wanted to help us get to a room and off to our venue as fast as possible.

    The quality of the room was exceptional and the bed was pure bliss!! The softest bed, with feather pillows and feather bedding that was better than crack! A huge flatscreen HD-TV, and one of those tricky mini-bars if you touch anything the lasers will shoot your arm off or something, and then charge your credit card.

    2 minor complaints:
    1) we were told they had an "MP3 player' so I took my ipod. Yes, they do. But no audio jack to plug it in, and the concierge desk/room service said they didn't have one either. Turns out you have to bring your own.

    2) Their Concierge desk and Doorman were USELESS. I called both trying to organize a cab. The concierge said he was finishing work in 20mins and couldn't get me a cab then transferred me to the doorman who asked me to wait and then put me on hold for 20mins... I walked down to the lobby (with the doorman on my cell, who had me on hold) and he was talking to some guy on the street having a great old time. Useless shit!

    Pass on the buffet breakfast in the hotel...not that great. For $22 each, go to Denny's across the street and get some decent food. Surprisingly Denny's would be fresher and has much better coffee!!

    Awesome location to access the Bart (200yds away from the Powell St Station) and the Westfield Mall is right next door.

    26/08/08 | Link | Rating: 4.0
    120. Lois B.
    I've stayed and visited here many times, mostly for professional meetings, and I've been here with and without kids.
    One of the best Marriots I've stayed in.  Rooms are always clean and updated, and the rooms I've stayed in with views are very nice.  When I've traveled with children, the room is spacious enough to fit the port-a-crib without difficulty and with room to maneuver.  The Pack-n-Play cribs have been clean and the crib sheets have always been clean and crisp (some hotels let the crib sheets get super faded and thin and almost holey).
    This hotel is very convenient to the convention center (where my meetings have been), shopping, and dining.  Very easy to hail a cab from the lobby curb, and it's close to the Muni stops (my brother lives in the City and was able to come visit very easily).
    I'd definitely stay here again and recommend this hotel to my out-of-town friends.

    30/03/09 | Link | Rating: 4.0
    121. Mortiche W.
    I have mixed feelings about this Marriott.

    A bit of background; I like to be 'prepared'. That being said, my ERT Trainer  (ERT stands for Emergency Response Team if you aren't familiar with the acronym) said he likes to be on the first 6-8 floors of a hotel when staying in one, for quick emergency exit via the stairs if ever necessary.

    After my stay in Ottawa, Canada on the 24th floor of a lovely hotel just to have the fire alarm go off at 2:30 in the morning, I vowed from that point on to stay closer to the ground whenever I book a room!

    The blessings of staying in a higher room were not immediately apparent to me however, until I stayed here. Let me also preface that I am not a light sleeper. Bears in hibernation are the only creatures that sleep more soundly than I.

    There weren't any rooms below me, but for some reason around 5:30AM each day, a horrible groaning sound (like cold or old pipes from ancient plumbing) would come from the floor below me. After the first day (I was there for five), the groaning would be followed with clanging and banging of pipes. If I wasn't getting up before dawn or if I wasn't half drunk,  I would have gotten out of bed and wrung the necks of whomever was making that racket.

    Aside from the haunted pipes below me, I would hear the sidewalk six floors down being power-washed every morning around 6AM for the days I didn't have to be at work until a little later. The air compressors, the blast of water from the hoses was enough to make someone go ballistic. Again, you guys were lucky I was partially drunk.

    Lastly, the sirens, car alarms and honking, and regular street noise (like drunk *$$holes yelling) was well within hearing range still, so if you are looking for a room closer to the ground floor, do yourself a favor and go a few floors up.

    Only one other minus included the requisite wimpy shower pressure.

    On the plus side, the bed was really, REALLY comfy.

    The housekeeping folks are really friendly in a non-overbearing or creepy way,although the little Chinese guy that replaced my hairdryer INSISTED on coming in to my bathroom to test it out. If I didn't think I could take him down with one hit, I wouldn't have let him.

    The catering they provided for our employee meals was actually quite edible, bordering on good. The eggs we had for breakfast were not green but mysteriously sat in my gut for far too long, but still better than the San Jose Marriott's green egg tureen.

    The bar downstairs, Bin 55, needs more servers. ESPECIALLY when there is an event or conference going on. You'd think that with all the prep that went on for our conference, they would figure out they needed to add a few more folks to the bar to help out? No. They got so slammed one night, we ended up drinking from the mini bar. Sad, but desperate times call for desperate measures. Yes, we are all alkies.    

    One other nice thing was that the 4th Street Bar and Grille is connected to the Marriott, so if you get a drink there, you can take it across the carport and into the hotel no problem!  

    Check In and Check Out was a breeze- always nice.

    Overall not a bad place to stay.

    25/11/08 | Link | Rating: 3.0
    122. Andrew A.
    This is a great hotel if you're into big city, shopping galore, site seeing, and easy access to public transportation. Like what other yelpers have said, skip the valet and park at the garage where the Mel's Diner is. For as much as you pay already, I'm surprised they don't offer free wifi. There's a bar on one of the upper floors with an amazing view. Other than that, it's pretty much your standard Marriott.

    12/07/11 | Link | Rating: 3.0
    123. Kristen R.
    Ok first the basic, I live here and work 2 blocks away, my boyfriend was staying there a week for work and I spent a lot of my week there as well.

    The pros? first of all the people at the valet and desk outside are beyond nice. I pulled in multiple times to drop off, pick up and wait for someone and they were stellar and helpful. The concierge was very helpful in helping my boyfriend find a nice place to have a romantic dinner in the city. Cab service was always readily available and the restaurant up top was perfect for a late night snack. Also great but expensive? The Press Club across the alley. Bye bye $131 bar tab. :(

    The cons? It's expensive, you get what you pay for but it's relatively generic style wise. If you're looking for something contemporary you should say at the Intercontinental or W Hotel near by. Another con was the bar staff at the lounge downstairs. My boyfriend had been staying there a week and had been patronizing the bar the whole time with a nightly cocktail/beer. When the ONE day i bring him lunch and wanted to have a glass of champagne downstairs before going out this woman named APRIL freaks out on us saying that they're serving their lunch menu and we had to literally move 10 feet to another table. Yes that's right, a matter of feet because apparently we were sitting in their "dining area." We explained that we had no idea and that I was actually going to order a drink. She said that was fine but we had to move and she'd bring it to me...feet away. Grant you the "dining area" was populated by only one man who was consumed in his iPad not eating/drinking anything.

    We moved and didn't want trouble so I ordered a 2 glasses of champagne for my friend who was with us and myself. She brought it back to us along with the bill (didn't want us to stay for two APRIL?). I look down and it's $30. Mind you this is after she comes and finds us around the corner and she goes "Good thing this place isn't crowded." I ordered 2 glass of J Sparkling Wine which I thought i saw was $8. Thinking it might've been an error I politely went over and asked her explaining I thought it was $8. She goes "oh no that was for a pour, you ordered a glass which is $15 ok?" Um ok? First of all WTF is "pour" and second I was so flabbergasted she didn't take a more friendly approach I just said ok and walked away.

    Yes this ONE incident completely ruined my image of a very accommodating hotel. One bad seed really took away from this classic hotel. It really put a wrench in the week and ended it on a very sour note. Not to mention that the whole place was aswirl with gossip over a poor guy who got roofied by tranny hookers and left in his underwear on the front steps. One, how do they let prostitutes walk around hooking in the lobby and two after an incident like that why would there not be some sort of confidentiality order to preserve the image of the hotel? I book hotels for our corporate officers, and from now on I'll be booking our employees at the Intercontinental or W to avoid such unprofessional behavior.

    07/09/10 | Link | Rating: 2.0
    124. Erica A.
    We were there for the Pulse Convention this weekend. The hotel is great! Really the staff are very attentive and go out of their way to make your stay fabulous. We had an injured dancer and were able to get a wheelchair, yes she was mortified, and a medic. As with everything in the City, the prices are ridiculous for food and drink. The also have nothing on draft at the bar upstairs, but they do make a mean Pomegranate Margarita!

    I have to deduct a star for the craptastic parking prices and the cost of food/drink. Your already paying so much to stay here, and for the convention itself the prices for everything else are just way over the top.

    16/03/09 | Link | Rating: 4.0
    125. Sara W.
    Stayed here once, but have visited twice since then.  The hotel itself is very nice.  They completed a serious refurbishment between my first and second visits and the place is really stunning now.  Rooms are standard giant chain hotel fare.  Comfortable, but lacking character.  Views are fantastic.  The location is wonderful, and the concierge was very helpful when we asked for restaurant recommendations.

    What I really want to tell you about is the bar on the top (or close to the top?) floor.  This place is awesome, and the reason we keep coming by to visit even though we don't always stay at the Marriott.  Yes, you'll pay $15 for a martini, yes you'll have to fight/wait for that perfect spot by the window, yes it is SO WORTH IT!  The views are phenomenal, the pomegranate martinis will knock your socks off, and the trail  mix is delish.  I know, who comments on trail mix?  I do.  It's free, which doesn't happen much in SF, and it's tasty!  So even if you don't want to stay at the Marriott, do yourself a favor and visit the bar upstairs.  We sat up there once while the fog was rolling in, smothering the city...  c'est magnifique!  Ah, memories...

    25/03/09 | Link | Rating: 4.0
    126. Marc G.
    marriot top chains beds are amazing I love them, that's the only good thing I have to say. their wi fi was awful and they still charged us 14 a day for it even though it failed more than it worked. 62 bucks a day to park???? we are already staying at your place but like all of the city hotels around the country they feel the need to grab every penny.. 62 bucks a day. that's wrong!!!!

    02/09/13 | Link | Rating: 2.0
    127. Kurt P.
    We are always treated well and our every request has always been accomodated. Extra pillows, corner-upper floor views, complimentary pot of morning coffee, its all been good.
    Great views from the "View lounge". If you happen to get a table next to the window, it feels like you're hanging your feet over the city.
    Maybe because we own marriott property in Maui, they seem extra nice to us.

    Anyway, clean, well-appointed rooms and affordable close to downtown.

    10/02/10 | Link | Rating: 4.0
    128. Shannon G.
    I do agree with most of the reviews. This place was exceptionally clean and I had absolutely no problems - which is rare.

    I am not familiar with San Francisco so what I am about to say may be the norm... Where this hotel is located is slightly scary. If you go down a block one way, you are surrounded by homeless people, if you go down the other way, you are in the middle of shopping central.. I don't know but other than wanting to drive to work to skip the haunted vision of being mugged, I immensely enjoyed my stay.

    11/12/09 | Link | Rating: 4.0
    129. Taylor W.
    I guess I'm just handing out STARS ~

    Marriott's could SUCK you in, I love it!!!!   ( don't park at the Marroitt's )
    later I'll tell you where to park for a low fee.

    It was a treat for me to stay here, after all the overtime I put in. it's important to baby ourselves from time to time - we only live once and
    we DESERVE it!
    Okay, things you want to know about this here Marriot's - it's a big TREAT.
    The front desk is very friendly, quick and try to get you started to your room, how's that sound?
    The rooms are very clean, beds are very comfy and lots of pillows.
    What is another plus here is the windows open up a bit
    ( don't worry if you have children they are SAFE, very safe ) I like that you could only crack the windows just a little bit because sometimes you bring in food and that makes the room stuffy and it builds oder.
    The room is a very good size. I could never hear noise. My room had such a beautiful view of the city / I kan't tell you how much it means to me.
    The bedding was very clean and smelled clean. I love the bathrooms  they have very hot blow dryers. Overall, the rooms aren't  the 5 stars it's the view that makes it
    a 5 star hotel.  They do have such a spacious high class end lobby and many sitting area's. I wouldn't know of the high priced rooms, I have family that works for the Hotels.

    WHAT I DIDN"T LIKE:

    I could complain about the water pressure - showers weren't as strong.
    ROOM SERVICE:  called 3 times and they took FOREVER to come.
    The candy/goodies DO NOT TOUCH them!!! They have censors that when you even move the candy or peanuts YOU ARE BEING CHARGED, so check your bill better yet do as I did, after 2 days I called front desk to find out about my bill status. What i do like about their billing service is they bill your  credit card daily. If you have small kids you could request to remove the goodies out of the room so as their won't be any charges just in case the children touch it when you're not looking. ( I don't like last minute surprise charges )
    The parking is so OVER PRICED, it SUCKs you dry!

    The swimming area is great, the jacuzzi, a large size,  good 15 adults  or more could fit in and you don't feel crowded. There is a real nice "Starbucks" inside the Marriott's.

    This hotel you are surrounded by EVERYTHING  - accross the street just at the corner is a Old Navy. The other corner is a Ross store.
    For all you tourist that want a bargain and good quality go shop at Ross ( I know you will love the bargains ) if your looking for more bargains with a higher quality go to TJ Maxx it's about  5 blocks from there - it's between 4th & 5th street off of Harrison going towards the Sony Metron.
    You also need to check out Burlington factory which is off 4th & Howard (is that Howard?) Gee, i know my way around but I take for granted the street names.
    Anyway, from Marroitt's it's about 2 blocks going south right before "Buca di Pepo" another good place if your ordering
    Fruita De Mari and Turimisue.

    The mall is just down the next block off of 5th & Market.
    Right in that corner of the mall is another bargain place
    " Mashalls" and across that is Forever 21 should I go on - NO, just get there and shop if thats what you want.
    Standing outside the hotel to your right hand side you could see the Apple Store. You are so close to Union Square, Macy's, Cheesecake Factory and Niki Town store. trust me you will want to shop at Macy's it is a great place to shop and hit the bargains, they always have so many additional 20%, 30% to even 50% more additional off.

    WHERE TO PARK;
    park on Stockton &  Sutter Street
    If your at Marroit's which  Marroit's is on 4th Street and you go towards Union Square going East 4th street turns to Stockton. The parking lot is called
    "Sutter Stockton Garage".
    The parking fee is about $28.00 per day. Yelp it it has the updated prices.

    Getting back to my stay, wow the view on the 39 th floor is so awesome!!!! YOU MUST go up to the 39th floor and see it for yourself - to have dinner there or even to have drinks it is a MUST. I usually don't eat at the hotels because they are very high priced plus being right in the HEART of San Francisco which is loaded with 5 star fine dinning YOU will never go wrong - If only you knew all the places I've been you kan't keep up with me,
    Why right now I'm relaxed and listening to some good music with James Morrison
    " Nothing Ever Hurt Like You" I miss the Marroit's but it is another good feeling to be back home, I do love where I live.

    Why, I too missed my coffee and the smile that goes with it ....... They must of been glad to see me because they made this great big foam heart on my coffee.
    That made my day ~ Alright, let me get back with James Morrison and this time it's called "You Give Me Something"
    This is how I feel walking the Union Square - it gives me something and I hold close to my heart ~

    04/01/11 | Link | Rating: 5.0
    130. Megan L.
    Ok, I have a pet peeve.  That pet peeve is hotels that charge me for internet service.  And yes, the Marriott San Francisco charges for internet service.  You know, if I'm paying $200+ a night for a hotel room, I don't want to pay extra for freaking internet access!

    My room was fine, clean, and comfortable, but they also messed up my billing, which was irritating.

    19/10/09 | Link | Rating: 2.0
    131. Michelle A.
    I stayed here during dream force. When the reservation was made, it was specified a room facing south or west. At check-in, that had to be repeated and the person at the front desk didn't know where south or west was so I had to explain based on street names. Once I went to the room, the room faced east-not at all what I asked for. When I called the front desk, they didn't have any other room to give me so I had to wait over 24hours to get a new room. Location is excellent and rooms, size, amenities are clean and decent. It's a very comfortable hotel and if you can face west and be on a higher floor, the light filled rooms and west city views are very enjoyable.

    19/09/12 | Link | Rating: 3.0
    132. David H.
    I unfortunately only stayed one night here, but this property was spectacular! The room we were put in was in the corner on the 17th floor with amazing views of the city. Everything was so close within walking distance, or a short ride by public transportation: the way any decent city should be set up. The only thing that comes with being in such a wonderful area is the price of parking, which is $32 per night if you park in the garage just around the corner. I wish I had the opportunity to explore more of the property, such as the bar that I heard such wonderful things about. Great location if you are looking to explore San Francisco, whether it's for one day or a whole weekend.

    11/01/12 | Link | Rating: 5.0
    133. Dee C.
    Not bad for the largest Marriott in San Francisco.

    Cant complain about $50 a day parking, because it is SF! The rooms are decent the renovation to the enterance took a little over a year for a spectacular vino spot and beautiful check in.

    03/12/08 | Link | Rating: 4.0
    134. Mark M.
    Fantastic room...we got an upgrade to some kind of executive mini-suite or something.  It was very nice...only thing was that we had a lovely view of the roof over the ballroom.  Not much to look at, for sure, from our angle.  The room itself was spotless and very quiet.  Big screen LCD's in bedroom AND the living room area...nice touch!

    The guy at the front desk ('Tony" if you care to ask) was fan-damn-tastic!  Helpful, honest, funny, and fixed our reservation that had been goofed up by several others...not sure how sh** like that happens, but our man Tony fixed everything.  

    There was a convention of Pakinstani Doctors in the hotel...I actually thought that was kinda cool as they were very polite and friendly, professional, and quiet.  Even the kids seemed well behaved...and there were millions of rugrats and teens running around.  ha.

    Parking is a joke ($56/day) but if you go across the street to the covered parking garage above Mel's Diner, it's only $32/day.  So, walk an extra 50 steps and save $24/day.

    Be sure to check around for discounts on room rates, Travelzoo, Marriott Rewards, etc.  A deal can always be found...rack rate on our room was $799/nite...we paid about a tenth of that!

    The location is very convenient for Union Square, Cable Car, BART and street cars.  

    We'll definitely stay here again...

    Addition...
    Somebody else here commented on the dirty windows kinda messing up the view...sadly, that comment is correct.  Anybody at Marriott listening out there?!?

    09/07/09 | Link | Rating: 4.0
    135. Untitled O.
    Typical Marriott rooms. Friendly staff; they were very nice about giving us an upgrade even though they were quite busy.

    25/11/12 | Link | Rating: 4.0
    136. K P.
    I have stayed in this hotel once.... I thought it was okay... we had a great room with the view of the bay bridge!!! awesome awesome...

    You should defiantly go to the Terrace View for a drink even if you're NOT staying at the hotel!!!

    The view is AMAZING!

    15/06/10 | Link | Rating: 5.0
    137. marlon e.
    4 guys 1 room... oh don't worry we got 4 beds...

    comfy and affordable..

    yeah i spend more on parking here in SF than my hotel.. bastards!

    23/11/10 | Link | Rating: 4.0
    138. Neal E.
    **4.75 Stars**

    This is by far the nicest Marriott I've ever stayed at. Very posh and service oriented. The hotel staff are everywhere, extremely friendly, and helpful.

    The check in process was painless - there was a looooong ass line at the check in counter when I arrived - but no one in the Elite check in line. Thankful that I am a Silver Elite Marriott member, I breezed right in to the Elite line and got checked in. For some reason they offered me an additional perk of free bottles of water, free internet access in my room, or 200 more Marriott points. Since my work pays for all of my food and I have a wireless internet card for work - I took the extra points.

    My room was on the 25th floor. I got a little lost at first as there are two sets of elevator lobbies - one for the lower-mid levels, and another for the higher levels.

    My room had two King sized beds, nice clean bathroom, mini bar, and a large flat screen, High Definition plasma TV - WITH some actual HD channels!  The bed and pillows were very comfortable - the pillows actually had substance!

    If you eat ANYTHING from the Mini Bar - you get charged a ridiculously high amount for those items.

    I've reviewed all of the eating and bar establishments separately:  Starbucks, The Garden Terrace Restaurant, the Fourth Street Deli, The View, and the Atrium Lounge. All were convenient and decent enough!

    I'd recommend this Marriott to anyone and I would stay here for either personal travel or business!

    09/11/07 | Link | Rating: 4.0
    139. Dgs S.
    I didn't have a great view or anything to brag about.  However, the Hotel's bar is on the 55th floor and it has an amazing view. The hotel overall is nearing time for a makeover. My room was about 6 floors up overlooking the Meteron movie theater.  The TV was a newer flat screen but was not wired to HD.  I really hate that looks of regular tv signals on a flat panel.  I would hope for 200+ a nite they have hooked up HD.  My trip was nearly two years ago.
    I had a few adult beverages with some food and was very pleased with the whole experience.

    PS. Market St. has a lot of homeless some of them chase you down (no touching) wanting you to give them $.  Really hate to buy things at Union SQ then come back through the gauntlet of homeless.

    06/02/10 | Link | Rating: 4.0
    140. Isabelle M.
    Even though this hotel is in a good location...  The staff was terrible.  We checked in our room and wanted a couple extra towels.... You would think we were asking  for something unreasonable by the attitude they gave us.    My boyfriend and I take weekend trips regularly, and often too SF.   But I don't think we'll return when there are so many other hotels with MUCH nicer, and helpful staff.

    07/02/13 | Link | Rating: 1.0
    141. Cathy S.
    Compared to the courtyard which is just down the street, this Marriott is just OK in my opinion. The lobby is really nice and has free wifi. It's also a great plus having the Starbucks right in the lobby too. Besides the lobby, the hallways and rooms seem a bit out dated.

    The hotel is in a prime spot for all things downtown though. It's very close to the Powell St BART station as well and a short walk to the cable car and shopping areas. If you're looking for a bargain, stay down the street at the Courtyard Marriott.

    12/05/09 | Link | Rating: 3.0
    142. Stephanie C.
    I grew up a Marriott kid..my dad worked for the company for many years and had discounts up the wazoo so vacations were always spent in Marriott hotels. I used to go to this SF Marriott all the time as a kid because my dad would take us to the swimming pool there - free pool time? heck yea!

    First time staying at the hotel as a grownup and walking in on NYE with a long line of people trying to check in and girls with short dresses with glasses of alcohol in hand already - I knew it was gonna be a long night. Luckily there was a line for Rewards Elite members (see, it pays to be Elite!...not only in the Yelp life)

    We got a room here so that we could just stumble back from the NYE party at Jiliian's @ the Metreon we were heading to...and oh, stumble we did. We broke out the goose and plastic shot glasses like we were hotel partying in our college days. The lounge for elite members hooked it up with some chasers and water. Security handled the NYE craziness well with people at the doors checking wristbands that guests had to have to keep the riff raff out - which really didn't deter us since we ended up with 9 people in our room prepartying.

    Standard hotel room size with decently comfortable beds - which really didn't matter since our drunk asses probably would have slept on cardboard when 4AM rolled around.

    Minus stars for $55 overnight parking...even for guests! So we parked at the Metreon instead for $30...but what can ya do...parking in SF will forever be a headache!

    02/01/09 | Link | Rating: 3.0
    143. Jen T.
    More or less your standard Marriott- but nicely done and reasonably well maintained.

    Hot water- an amenity I no longer take for granted after staying at multiple Hiltons; Marriott knows how to do hot water- scalding is a real danger if you're not paying attention, but this is a good thing as "hot" should translate to "hot," not "tepid.  Two thumbs up for the hot water here!

    The corner rooms are nice- big desks, wide window vistas.  Comfy chairs.  As usual, the desk is too tall for the tallest office chair setting.

    The fitness room was reasonably well equipped with cardio and weight equipment, although 3 of the roughly 12 treadmills were non-functional during my stay and the elliptical machine I used had grime and trash in the "cupholder" slot, yuck.

    Location is good for the convention center- right by the Yerba Buena gardens and Beard Papa Sweet Shop (home of tasty cream puffs).

    Wireless connection in room was reliable and reasonably fast for having a hotel full of conference attendees loading down the network.

    07/12/11 | Link | Rating: 4.0
    144. Megan J.
    We've stayed here several times in the past, but probably won't return.  This time the "feather bed" was actually mismatched feather pillows, with a tendency to clump, placed under a sheet.  Since there isn't a restaurant on site that serves a nice dinner, we had to either venture out in the pouring rain or squirm our way to a table in the overstuffed sports bar.

    To be fair, there are many good points: the location, the quick check-in, the beautiful lobby, the bar upstairs at the top, the room service options, the super helpful folks at the concierge desk.

    The not so good: no decent dinner restaurant, stingy on the number of towels, internet is basically non-existent even in the lobby, feather bed topper isn't consistent in all rooms, a/c takes FOREVER to cool room down even a few degrees.

    28/12/10 | Link | Rating: 2.0
    145. Christina T.
    Terrific hotel and it's close to so many things!  The gym has a large number of cardio eqiupment, circuit equipment and free weights.  My room was large and loved this hotel and go to the 39th floor to the bar where you get a fantastic view of SF!

    05/11/11 | Link | Rating: 5.0
    146. Sanger N.
    Met up w/friends for a girls weekend. Stayed in a jr suite. View was excellent and so was the front desk service (see posted pic). The beds were super comfy! I can't comment on convenience for tourist since we had our own car, but we were able to walk to Union Square, cab it to the bar and drive to Baker Beach w/no problems. Would def stay at this hotel again.

    07/09/09 | Link | Rating: 5.0
    147. The Fuzzies S.
    GAVE US A GREAT DEAL SINCE WE PARTICIPATED IN SF'S AT&T'S "PLATE TO PLATE" RACE/MARATHON BUT...

    yay!:
    -all who participated in running the race got a great deal for one night to stay at the hotel
    -very very sleek ambiance
    -smells really good inside
    -in the middle of downtown SF and the business district

    blah:
    -rooms were average size

    wtf?:
    -so there was a shuttle to take all of the runners in the morning to the race at the giant's stadium, which was very convenient, BUT, there was just ONE shuttle! after the race (around 10:30am to 11am)-, runners waited 40 minutes for the shuttle to pick all of us up! we were tired, sweaty, and exhausted from the race and then quickly became frustrated when it was 11:20 am when we were finally picked up! the reason why we were so frustrated? we all obviously wanted to take showers and have time to get our stuff ready to go, but check out was at noon.
    when i stated my concerns of the long wait for the shuttle to the serviceman in the lobby (at approximately 11:30 am when we arrived), he stated in a smart-alec response, "well you do have 30 minutes left."
    he was the opposite of being open-minded and understanding of all of the runners, who were already tired, and gave me attitude for stating my concerns of us runners who may get charged a fee for checking out late (though it was not our fault since we waited for the shuttle for about 40 minutes).
    i thought his response was a huge damper on our contributions to the city.
    customer services agent at this hotel servicing people from the bay area AND around the country, should be more courteous.  i am not talking about all of the service workers at this hotel, but this man in particular.  he really was the "kill-joy" of a weekend of fun and contribution to the city of san francisco.  i really dont know why he is working there. there is no room for smart-alec responses in SF hotels, where many people around the world come to visit and enjoy the culture that makes SF what it is.

    14/06/10 | Link | Rating: 2.0
    148. Bill B.
    Staying here for a convention that is within the Marriott.  

    This property is well located, updated, clean, has a Starbucks inside, reasonable restaurants within walking distance.

    Walk up the street, and catch a cable car to Fisherman's Wharf. Or stroll to  Union Square.  The shoppers are only a block off Market Street where every chain store (GAP, Apple, Nike, etc) you have at home can be found.

    While there are many choices of hotels in SFO, this one ill not disappoint.

    20/08/10 | Link | Rating: 4.0
    149. Ha V.
    I had a great experience at this hotel.

    This Marriott is bigger and prettier than most Marriotts. The lobby area is huge, and everything looks up to date and shiny. The rooms are so-so, and the service is a little above average. Service was quick and accurate. We made countless calls for numerous items, including utensils. Everything came within 15 minutes, with real silverware wrapped in napkins. I was expecting plastic, but I sure did appreciate the silverware.

    My only complaint is that they should be more careful with the bills. We were charged another room's meal and drinks. If we hadn't taken the time to question it, they would have left it as is. Anyway, it was promptly investigated and fixed.  :)

    The next time I come back, I'm gonna take a swim in their indoor pool! Can't wait!

    04/04/10 | Link | Rating: 3.0
    150. Angel S.
    Went up to the view lounge, it was a foggy night, so there was no view of the city at all, we ordered a scotch and a vodka tonic, drinks arrived in less than 10 minutes.  3 sips and 5 minutes later the fire alarm went off.  Please exit through the stairs.  That's 39 floors!  In high heels.  Boy, that was memorable....

    14/09/11 | Link | Rating: 1.0
    151. Elisabeth N.
    If possible, I would give the Marquis 3.5 stars. I've stayed in the one in NYC, but it's not as nice. Being fair, the customer service here is excellent and the staff appears to be genuine in wanting all of their guests to have a good experience. After we booked a tour to Alcatraz island, one of the concierge sent up a box chocolates and a small note asking us if we had a great time on the tour, which was a nice touch. We booked a suite and it is big and nice, but not worth the $350/night price tag. The location is great as it is easy to get anywhere. The room service menu looks pricey, but honestly, you're in SF, so it's a safe assumption that most people are eating out. I would stay here here again, but in a standard room.

    24/03/12 | Link | Rating: 3.0
    152. Leiwei P.
    I picked this hotel over my usual boutique places like The Orchard Garden because of its price.  It was inexpensive (~$169 per night) compared to The Orchard Garden @ $230 per night for the same nights.  Of course, Marriott Downtown was a steal at $130 but this Marriott was closer to 'everything'

    The lobby was really pretty.  They even had a ipad on the counter!  So hip!  When placing my reservation, I stated I would arrive at around 1 pm and requested a high-floor room.  I actually arrived around 1:30 pm and was told my room wouldn't be available until 4 pm.   So I waited around the lobby with my bags and surfed the free WiFi (lobby only).

    4pm came by and I got my keys, went up to the 25th floor and found my room was Handicap Accessible.  No.  No.  No.  I've had experience with these kinds of rooms with the bed being so close to the door and tables being at hip-height.  Also, my key didn't work at the door anyways so off to the lobby I return.   They gave me a new key.

    The new key brought me to the 15th floor room with two queens.  What am I gonna do with two beds?  Unfortunately, it seemed someone already slept on one of the beds and to my surprise, the restroom featured trash lying around, a used towel, some opened condiments, used bar soap, and ..... whoever stayed in the room forgot their handbag!  Lucky me!

    Back to the lobby I go for complaint, a new key was issued immediately, and to the 9th floor I go.  For some reason this room smelled of mold but after opening the windows it wasn't too bad.  It was adjacent to the Four Seasons so there wasn't much sunlight but it was enough to feel very nice and comfortable.  It also faced the back so it was quiet for 90% of the time.  The other 10% featured the next-door church bell ringing every hour.  Oh music to my ears.  ;-P

    Other than the lobby mishap, the bed was super comfy.   I didn't know what to do with the other bed so I took those pillows and slept with all the big plushy pillows.  And did you know the HDnet channel shows nudity?  For FREE?   WHOA!!

    Amazingly, I have to give this place 4/5 stars.  Why?  It's just so close to everything!  I've always been an Orchard Garden Hotel fan but walking downhill to get to Market St. and Union Sq, then walking uphill to head back was always such a downer.   With this Marriott, why bother paying valet?  The parking garage is just across the corner.  

    Mel's Diner is just across the corner too for breakfast.  Shopping mall and movie theaters are just a few steps away.  Market St. is just around the corner.  Ross and Old Navy are around the corner if I needed new underwear.  Blondie's is just a block away.  The Apple Store was across from Old Navy if I really needed fast internet browsing.  And tourist spots weren't too far away.   Walk to Metreon corner and take the bus to Ferry Plaza.  Walk a block to 3rd and take the bus to Union Sq or China Town.   And what's even better?   These busses practically take you back to where you got on!  

    For my next trip to SF, I'd probably book the Westin Market St since it's basically a neighboring hotel  (and it also has a parking garage in front of it).  But in terms of accessibility, this Marriott is REALLY conveniently placed in the heart of [almost] everything.

    01/09/10 | Link | Rating: 4.0
    153. Adam B.
    I stayed here from Jun 28 to July 3rd 2009 and loved it! The location of the hotel is excellent, especially if you have not been to SF before.
    You are literally around the corner from the Powell Underground Station where you can catch all the MUNI or BART trains. You are also
    around the corner from the F line of Above Ground Streetcars, and also a block from the Famous Cable Cars.

    Located on the edge of the Financial District you are also just a stones throw from Union Square. The shopping all around the hotel is exceptional from favourites like Macys right up to high end stores like Cartier or Neiman Marcus.

    The staff of the hotel are wonderful, pleasant, customer service oriented and very helpful. The concierge staff are particulary helpful and seem to genuinely love thier city.

    The lobby of this hotel is always bustling, but my room and floor were always peaceful and relaxed. The room had a lovely large Plasma
    television and great view of the City. The bedding is wonderful and the housekeeping was excellent too.

    There is a starbucks in the lobby if you like them, as well there are
    2 in house restaurants. On the 39th floor you will find "the View" a cocktail bar with amazing views from every angle of the city. Worth a look and a few pics.

    I would not hesitate to stay here again. Be sure to check the hotel website for deals.....my room was at a rate of $159.00 per night, and it was normally $449.00

    This hotel is wonderful.....check it out.

    03/07/10 | Link | Rating: 5.0
    154. Chain L.
    I thought I was walking into a vegas hotel at first, but wait I am in SF.
    The rooms are nicely remodeled with modern look to them. Granite countertops for the restrooms. Flat screen is always a plus.

    It's close to everything you want would want in SF. Just around the corner from Union Square and the Metreon. Also, the bart station is just outside for those of you who fly in for a short visit.

    Overall I had a great stay here, the front desk staff could be a little smarter, but I am not complaining.

    17/11/09 | Link | Rating: 4.0
    155. John P.
    We were here for nye 12/31/2011.  The  hotel seemed pretty crowded. they had a special security band hotel guests had to use to get in after 6pm, which kept the crowds down.  I was with a group of 6 and we had all booked about 2 weeks in advance. The room was a typical Marriott room: Clean room-pretty normal city view room but the rate was a up a bit due to the NYE, which is expected... I think it was close to 375? The hotel has a great lobby, bar and Starbucks. And it well located to walk all around San Fran and Soma. Although I am typically a Hilton hotel patron, I would definitely come back to this Marriott.

    02/01/12 | Link | Rating: 4.0
    156. Chris V.
    This hotel was absolutely fantastic.  The location is absolutely perfect, the amenities are fantastic, and the views are just gorgeous.  The service here is extremely good, and the concierge staff is very helpful and attentive.  As stated earlier, the location was absolutely fantastic.  

    This place is certainly worth it!

    14/11/10 | Link | Rating: 5.0
    157. Amy T.
    We stayed at the San Francisco Marriott Marquis the weekend before Christmas, so this review is a bit delayed.

    The hotel is beautiful, and was all pimped out for Christmas, which was very nice. I requested a room on a high floor, and got one, so the view was amazing. We received a room with two doubles when we requested a king, but that's a pretty common thing to happen. No biggie really, the beds were comfortable.

    My two gripes were that you had to pay for the internet, which is ridiculous considering you can stay at a Fairfield or Courtyard product for half as much and get it for free, and the service. Snooty, and uninterested, but I have had this experience with just about every front desk clerk who works at a "nice" hotel in San Francisco. They seem to think they are a bit better than most.

    Location is great, super close to the F Line Trolley, BART, and about two blocks from a cable car stop.

    I'd probably stay here again.

    29/05/10 | Link | Rating: 4.0
    158. Rita Y.
    Came here for a conference this weekend so I can't  comment on the rooms, but the hotel lobby is beautiful.  Had to descend 2 flights of escalator to our conference room (into the bowels of the hotel) which was quite large.  Didn't like the acoustics of the room which really echoed and made it difficult to understand the 1st speaker, a Brit, with accent to boot.  That's what I get for not watching those PBS British shows or Monty Python.  But, the room temperature was good, didn't have to look for a sweater or take one off.  

    They provided Starbucks Verona coffee, tea, honey, sodas, etc.  Didn't make it early enough to catch the breakfast but the lunch was OK for conference food.  It was a baked chicken (not too dry), over a risotto (too starchy) and surrounded by green beans and carrots.  The salad was OK. Dessert was 2 slices of angel food cake with sauce and fruit.  The wait staff would rapidly bring your food and clear the tables.  Clearly, they're used to serving large, hungry conference crowds.  
    Felt sorry for another attendee at our table who was a vegetarian. They didn't have an alternative and only gave him a scoop of the risotto surrounded by vegts.  He skipped the risotto.

    The place was full of vacationing families.  Good to see tourism alive and well in SF.  A security guard is posted at the front door.  It is after all, Downtown!

    16/08/09 | Link | Rating: 4.0
    159. Conrad J.
    Probably the best bed I have ever slept on in a hotel. The hotel is nice and close to everything and my room was always clean. The maid even gave me a couple extra mouth wash samples before I left. I will definitely be staying here again.

    30/05/13 | Link | Rating: 4.0
    160. Richard C.
    Nice, modern rooms with good decor.

    I stayed here for VMworld 2010 and this was a much nicer room (probably the same or less cost-wise than last year's stay at the Palace).

    Very close (across the street) from the Metreon and Moscone West so it's pretty convenient if you're attending any trade shows/conventions.

    Nice lobby and employees.

    Parking prices (as with any SF hotel) is a b*tch!  If I recall it cost me about $300 for about a week.

    No Wi-Fi is a major downer!

    I haven't seen much FREE wireless internet (or any free Ethernet for that matter)  in many hotels...which is sad because it'll just drive people to use Mi-Fi and other cellular systems.

    04/10/10 | Link | Rating: 4.0
    161. John-Michael C.
    Wait, do you hear that?
    Is that House music being played in the lobby....
    Yes, yes it is.

    I was impressed by the music selection. I hope that it isn't only because of Lovefest and the perhaps it's the music of choice year round. I doubt it, but I'll be back to find out.

    The lobby is rather nice. And it appears to be open all day. I found myself hanging out there late at night after the clubs just chillin and working on some sketch work for a new tattoo. There's so many styles of chairs that I have yet to decide which one is the most comfortable one there.

    The room itself was alright. Nothing particularly special. Then again I'm not there for anything more than crashing and waking up.

    A key thing is that they do have a starbucks on site. That's always helpful.
    ;D

    07/10/09 | Link | Rating: 4.0
    162. Roger H.
    Great for business travelers.

    Pros:
    1. Location
    2. View Lounge
    3. Kick ass sports bar.
    3. Extremely knowledgeable concierge staff.

    26/07/10 | Link | Rating: 5.0
    163. Anny P.
    Being in the hospitality field as well, I know exactly what you can and can't do for a guest.

    For the most part every stay I've had here has been smooth and seamless even though I didn't get to check out most of the facilities and amenities, its a beautiful hotel. Service, normally, is impeccable.

    One time though I did at one time had 2 reservations, one checking in a day before the other and yet a graveyard lady managed to check in the wrong reservation after I had called to tell them I would need a late check in for the first reservation, but resolving it during check out was a breeze.

    The valet is superb, and the View lounge on the top floor of the high rise tower is amazing, dark but lovely. Right by one of the biggest malls I've been in, which has access to the Muni and Bart I believe.

    Though paying $6 per 15 minutes for computer access to a lobby computer that won't let you open email attachments is extremely frustrating.

    Overall, a great hotel.

    20/12/09 | Link | Rating: 4.0
    164. Jill W.
    Had an excellent experience at the Marriott Marquis last weekend.  The hubs and I decided to spend the 4th up in the city.  To avoid traffic and parking madness, we booked a great city view room at the Marriott.  

    From the moment we arrived, we were made to feel right at home.  The gentlemen who checked us in was very friendly and gave us some information about the 4th of July festivities.  It was nice that the hotel went the extra mile, printing out information and maps.  They also honored our online requests - no feather pillows (hubs will die) and a room on a really high floor.  The room was very nice and we enjoyed a nice view of the Bay,  Bay Bridge, and Yerba Buena gardens.  

    We visited The View Lounge on the first night. It was a little crowded and took a while to get a really good seat.  Drinks were good, though a little expensive.  Our waitress was also friendly.  

    My only real complaint (if you can call it that) was the fact that there is no food available in the hotel after 11pm.  Not even a crappy vending machine on our floor!  We had eaten a really early dinner and were pretty hungry after our visit to The View.  Meh, no big deal. We just ventured outside and grabbed a grilled cheese from Mel's diner!

    Overall, a wonderful experience.  We will definitely stay here again.

    10/07/10 | Link | Rating: 4.0
    165. Albert V.
    My feelings for the San Francisco Marriott are mixed.

    I'll start with the good:
    The hotel lobby and rooms were fairly nice and very clean. The hotel gym was fantastic-- the machines were spotless, in good working order, and they offered complimentary fruits for that extra boost of energy. I found the staff to be very friendly and helpful. The bed and pillows were surprising comfortable. I usually have trouble sleeping in a foreign bed, but not at this hotel. Also, the location is conveniently located close to all the major hot spots and high-end shopping venues.

    The bad:
    Be very careful when you analyze your bill afterward. I found two charges that were unwarranted. I quickly contacted their billing group after making the discovery. Although they reversed the charge, it takes a while for it to be credited back to your credit card. My co-worker that accompanied me to the convention also noticed bogus additions to his bill.

    Check-in. Upon check-in (approx 11 am), I was told my room was not ready. They were apologetic, and said they would call me on my cellular phone as soon as my room was ready. I didn't get that phone call until 4:30 pm. I'm a fairly patient person, but that is ridiculous.

    The plumbing. The water temperature was at the extremes--scalding hot and freezing cold. The slightest movement in one direction changed the temperature dramatically.

    Housekeeping. I found that housekeeping did a fairly good job cleaning. The problem is that they take a rather long time to get to your room. I left my room at 8 am for my convention, and did not return until 3 pm, and my room still had not been cleaned. The staff eventually came by at 3:30 pm.

    14/03/11 | Link | Rating: 3.0
    166. Dwane O.
    The hotel is great but!!!! I would not come here for vacation. Its a huge meeting place and convention hall. So its lobby is always mobbed. At dinner the elevators hit every floor as the mob all have the same schedules.  I had a corner room up high. Outstanding sea breeze  and view. The room windows open as that is a big plus.  Birds eye on Alcatraz but!!!!! The San Francisco Fire Department must get paid by how many time they blow their air horns and sirens. All day and night.   Who knows in this freak town. The hotel staff is great and the beds are super nice. 1 block away is shoppers heaven. Starbucks in the lobby.

    29/05/12 | Link | Rating: 3.0
    167. Justin B.
    My girlfriend and I stayed in this hotel for our holiday trip to San Fran recently and let us say we were VERY pleased with the hotel and the room we stayed in. We got a very nice corner room for a very nice price and the overall hotel condition and location had us very happy with our decision. Let me say we will more than likely be staying here from now on when we visit the area.

    My only gripe is the price of the valet parking for keeping your car there. Almost $60/day seems a little excessive, especially when your already paying near $200 or more a night for the room. You would think parking might be complimentary for guests or at least cheaper than the standard rate for anyone off the street. Ohh well. The price you pay for convenience I guess.

    23/01/11 | Link | Rating: 4.0
    168. Vicky L.
    Ok... so funny thing is that I knew I was hitting the big 400. Unfortunately for the past couple of weeks I didn't know which place would get the that number. I found the gloriousness this past weekend... SF Marriott. You may have the honors....

    We stayed here after the fabulous Nancy L's birthday. Needless to say, the valet was awesome. (They do take awhile, but I'm sure being in SF, the cars are crammed in like sardines so it'll take some manuevering to pull your car out.) That is also why for all of you complaining how slow the valet is... to PICK UP THE PHONE and CALL the valet! Tell them you want the car in 15/20 minutes... Walk down there and your car will be sitting there pretty and waiting for you.

    When we checked in, we got a KICK ASS amazing room. I called to make reservations and they asked if I would like to request a view or a high floor. I said sure and upon check in, we were on the 37th floor. Overlooking SOMA. We could see Twin Peaks, 280, City Hall, Union Square and a part of the Golden Gate in the distance. Needless to say, the room view was kick ass. The room itself was kick ass... It wrapped around the elevator bay so we got nearly triple the windows and a nice living room/dining table area.

    The bedding was kick ass and the service here was fantabulous... It was definitely a night to remember. The decor/location/view makes it one of the best Marriott hotels I've stayed at.... Not to mention, their breakfast buffet/brunch buffet KICKS major perky booty. It was one of the best I've ever had....

    14/01/08 | Link | Rating: 5.0
    169. Jess O.
    The lobby is gorgeous! But the parking is expensive unless you want to park on the street and pay the meter...

    The Hotel is gorgeous! Close to everything, restaurants, shopping, SFMOMA, Yurba Beuna Park, Jewish Center. We got a good price too on expedia.

    The staff was also fairly helpful and the place is well kept.

    HINT: Beware of lifting or removing any of the food bar, they have sensors and they WILL charge you $4 for a can of Coke!

    30/08/10 | Link | Rating: 5.0
    170. Ryan H.
    just had a long and comfy 3 day weekend here.

    i have no idea what the actual prices are!  i was down for biz, and the hosts paid, all i know if they booked through expedia.  but the hotel upgraded me and put me in a massive room, it was probably 1200 square feet.  at first i though oh wow, how nice!  it was only as i poked around and saw "hydraulic instructions" on the bed that i wondered what the heck is this -- does the thing vibrate?!!  oh cool how do i turn i on, what random hottie can i find to shake on it with...?!!!  but actually i then discovered it was a murphy bed that disappeared into the wall and the hydraulics were simply a tilt thing.  but that explained why the space i was in actually felt like a conference / meeting room... with a bed in it!  it did.  there was something strangely cold and unusual about it.  but i kind of just laughed.  i mean hell i'd rather have more space than less.  and the place was so large it seriously took like 2 minutes to walk to the other side of the room and the coffee machine!!!

    but i absolutely did enjoy the hotel.  it is very very standard innocuous upper end hotel fare.  so there was not any supremely unique style that would make you how WOW.  but it was completely comfortable and enjoyable.  everything very clean.  the bed even tho it flipped up into the wall, was very comfy with super luxurious cotton sheets which felt like silk and were perfectly pressed.  and i was on the 25th floor so there were sweeping city views from a corner room which made my getaway feel like a getaway.

    my few complaints that knock it from 5 stars to 4...?.... 1) the in-room internet charge.  i mean yeah i know you have to make money but $14.95 a day internet?  it is free, in the lobby, btw, so that's where i did my stuff.  i'm not so lazy that i can't pick up my ass and save some buck$. 2) parking is $60 a night?!!!  what are you doing -- washing the car too?!  holy crap i have never seen such expensive parking in my life!  it's when hotels charge you up the a$$ for things like wifi and parking, that you know they are trying to gouge you -- and that does ruin an experience since beneath the smiles and whatnot they are really just grabbing for your wallet.  

    overall a nice and comfy hotel.  in the middle of union square (a block from the actual park) and still smack dab in the middle of all the endless shopping and tourist stuff in the area.  a nice place, where i had a nice time.  just watch those extra charges because they will grab you by the short and curlies and grab you good....

    15/12/11 | Link | Rating: 4.0
    171. Aspasia S.
    I've never stayed at the SF Marriott's since this is my homebase yet I have a few two or three cents to review about this hotel.

    I have attended meetings and met business colleagues in various situations while I was left with the impression that it is not much to walk away with.  The conference rooms are standard - equipped with the obligatory VGA to old-school projector, notepads, pencils; while I was left with mixed feelings of good and bad meetings.

    During VMWorld I stopped by my female coworker's room to change shirts into our "industry event uniform".  I was shocked to hear about the price tag per day and to see that it was an old-school almost Holiday Inn look and feel.  Albeit the beddings and sheets looked fluffy enough and cool, but the fixtures, and the bathroom - so plain.

    For the price, and compared to other international hotels of lesser tags that I have been at for business and pleasure - I don't think so.

    The worst part, for those business folks - when you walk out of the room you will be welcomed by the Atrium.  Oh no - so undiscreet!  What an aberration to the rule - "What goes on the road, stays on the road!".

    Not for me to experience, but for you to walk the Marriott's walk of shame, would be quite shameful if you decide to tiptoe out on the wrong time of dawn!

     ;)

    14/09/10 | Link | Rating: 3.0
    172. Andrew C.
    Love this hotel, has an amazing pool its heated and has a huge hot tube. All the employs very friendly and helpful. Great view from your room and the lounge on the 39th floor. Not great food but has a restaurant (sports bar) that you can walk thats connected to the hotel (haven't been there). No free wifi except in the beautiful lobby. There is also another restaurant there that they own which i haven't be to. Has an expense gift shop and a Starbucks. The room was clean but the hallway is very cold and confusing to get to your room. Overall great job would stay there again I highly recommend it.

    01/09/12 | Link | Rating: 4.0
    173. Kurt E.
    Better than average Marriott.

    19/06/12 | Link | Rating: 4.0
    174. Chuck N.
    Celebrating in SF and wanted to procure a spot near the Masa's restaurant. We ended up on the 17th floor, scored a sweet view of certain city parts!

    Lady and I were already in a SUPER mood - I mean c'mon, it's a celebration, how could we not be stoked?? This particular Marriott didn't have to do anything spectacular for us to have an amazing weekend but if it did anything to screw up the mood it'd have to do a lot.

    The staff of Marriott delivered! Friendly service at check-in/check-out, concierge was amiable and helpful, and quick turn-around for the cars.

    Final Call:
    Would stay here again - though if I wanted to check out venues closer to 'downtown' I would make reservations to the Marriott there.

    17/06/09 | Link | Rating: 4.0
    175. David P.
    All I can say is wow.  Amazing customer service.  The concierge was able to hook us up with directions, advice, free VIP tickets to night clubs, the works.

    When my wife and I asked if there were any room upgrades available, we were told that the only upgrade was the Presidential Suite.  So we went about our way and up to our room and found that they had upgraded our room to a corner view room at no extra charge.

    I found this to be a truly incredible experience and would highly recommend it to anyone in the area.

    16/08/11 | Link | Rating: 5.0
    176. Hannah J.
    The bf and I decided to go on a last minute trip to SF for presidents day. We wanted to be a bit more frugal this time so we took the Bart instead of driving (don't wanna worry about parking in the city!). Greatest idea ever. I don't know why we didn't think of this before?

    Anyway, this hotel is like a two minute walk from the Powell Bart stop. Super convenient! There's so much nearby: Coffee Bean, Mel's Diner, the Metreon, etc. You obviously don't need a car.

    The service here is great as well. Bill, the gentleman at the front desk who checked us in, was superb. Super friendly and accommodating. He gave us an upgrade which was a nice surprise- our room was huge!

    When we checked out the next day, we still wanted to explore SF a bit so we checked our luggage with the lovely bell staff. They have their own desk/bell closet area which is convenient and very organized. The staff was friendly and personable- he commented on my awesome ninja turtle backpack. :)

    I will definitely be back soon!

    25/05/11 | Link | Rating: 5.0
    177. Josh L.
    The hotel is in a great spot.  A block north of Moscone, one half block south of Market.  A great location to stay if you are in San Francisco for a visit.  If you're attending a convention at Moscone, this place is really convenient.

    The rooms are very nice and the staff was very friendly.  A clean and very welcoming hotel in a really prime spot.

    Why 2 stars?

    There is NO REASON for any hotel to charge for internet, ESPECIALLY in San Francisco.  Nearly every coffee shop, cafe, and McDonald's offer free WiFi and I have never seen a higher concentration of Starbucks than in SF.  The Marquis charges $14.95 PER NIGHT for internet.  You can get a month's service with a cheap DSL for that rate.  What I don't understand is that they offer free WiFi in the lobby, so anybody can just walk in off the street and get internet, but the customers who pay $109 (that's the reduced rate) per night have to pay additional for internet.  BTW, I could see a half dozen WiFi networks from my room coming from the surrounding businesses.

    Also gone are the days of getting complementary parking for staying at a hotel.  I know that parking in SF is a premium but $58/night?!  That's a one-way plane ticket from LA to SF!!!

    Luckily I used to live in SF and know my neighborhoods.  I ended up parking my car in Hayes Valley and then taking a 21 Muni back to Market.  Yeah that's what I decided to do...PARK 2 MILES AWAY AND BUS IN FOR $2.

    It's totally typical.  The hotel gives you a reduced rate on the room and then charges you ridiculous rates for the extras.

    BTW, the Starbucks in the lobby charges you $1 more on drinks.  There are 2 Starbucks outside the hotel, each 1/2 block away.

    The hotel stay and everything about that was really great.  But I have to give 2 stars because of the additional charges.

    08/04/10 | Link | Rating: 2.0
    178. Reggie N.
    great service.  outstanding location.  decent rooms.  not much of view from my room but the restaurant on roof "THE VIEW" is great for drinks..albeit pricey.  Don't eat in the  restaurant--for the amount you pay, you can go to one of the nicer restaurants nearby.

    17/12/13 | Link | Rating: 4.0
    179. Kathleen F.
    We have stayed here twice so far and have had great experiences each time.  The rooms are clean and recently renovated.  The location is great and right on the BART so it is easy to get to from the airport.  There is an Sbux right in the hotel, and the View Lounge upstairs is nice to hang out in and has amazing views of the city.  I also LOVE the fitness center here, there are tons of treadmills and ellipticals!  It is one of the nicest hotel fitness centers I have ever visited.  Easy to walk right into Union Square, Financial District, or to Restaurants in Chinatown!

    23/02/12 | Link | Rating: 4.0
    180. Jacqueline L.
    Everything here works very in sync with each other.  Steps away from Union Square and downtown San Francisco, the Marriott Marquis is upbeat, alive, and very professional. The staff is very well trained. The property is big and there are a wide arrangement of room types to pick from.
    The red carpet from the main entrance please stride onto after you pass by the doorman. He is great at hailing you a cab in busy downtown. The front desk divides their lines into two- one for Elite members and another for guests who are still just as important. The same hospitality will be given to you from both ends. I've checked in here numerous time in both lines and both lines are treated equally. If the Elite line is non-existent the front desk agent will then proceed to take the next person in line from the regular line.
    The rooms are going through remodeling. Ask for a newly remodeled room or an old one, depending if you like the old classy style. New carpets a year or two new have been replaced, more plush, not worn at all.
    The ball man await you just on the direct opposite of the front desk. I had Armando on my last trip with for my boyfriend's birthday and he was very pleasant and polite. When we bumped into him later on, we were all full of laughs and felt very comfortable around him. I do recommend Armando.
    The gym is state of the art and a gem.
    If I can also recommend from Housekeeping two excellent people in their own respect. I was coming out of my room and the Housekeeping Supervisor Shauna just happened to be walking the floors. She greeted me and asked how my stay was going. Very positive and very upbeat, she even remembered me the las day there when I was passing her on the gym floor. We chatted for awhile. I can tell she's very good at personalizing experiences. What a keeper for the company!
    At night, my boyfriend and I were coming back to the hotel late. We saw two men talking and the greeted us. The Housekeeping Manager Hugo Cuevas even offered to walk us up to our room after our chat about the night and the week. Very politely, he explained about the hotel and all the years he had been there. What an excellent individual. I see where the great leadership is stemming from.
    I do see why groups tend to aim to book this hotel as no room is considered a bad room and the hospitality is right there for you with every step.

    16/07/12 | Link | Rating: 5.0
    181. Ryan B.
    Nice big rooms, check-in and  valet parking was a snap.  All the people were very friendly and quick to help. They will charge for Wi-Fi which I found a litte petty. If you want to check out th View loung, be sure to do so before the fog rolls in.  Lots of fancy shopping nearby if that is your thing.  A pretty decent mornig jog down to the embarcadero and back, you can stretch it all the way down around AT&T park and back without getting lost.  Also Mel's is across the street and they do good diner food for breakfast.

    03/07/12 | Link | Rating: 4.0
    182. Danielle M.
    Really nice hotel...the rooms are great and the lobby is well laid out. Its in a central location right near union square...

    16/07/12 | Link | Rating: 5.0
    183. Michael L.
    I stayed here for a business/pleasure trip in August of 2012.  First impressions are everything and I must say that I didn't get a good one upon arriving.  I rented a car and pulled into the valet /check in area.  I was greeted by a valet that first asked if I was checking in, then proceeded to tell me that to valet the car was $70 per day and then just paused to see if I still wanted to valet.  I did and we filled out a slip and he proceeded to tell me how to call for my car; etc.  In the meantime, my wife is struggling to get our suitcases out of the car and to the curb (we were there for a week and had huge bags).  There were probably 5-6 other valets standing around and nobody offered to help her.  When I finally finished with the valet I looked around and figured, "Ok maybe the valets don't help with bags it's the bell people".  Looking around I didn't see anyone there to help ANY people with their bags.  My wife and I went in and saw where all the bell people were, standing just inside the door next to their counter talking to the security people and other bellmen.  There were maybe 6 of them just standing there.  Nice.  I go to check in and mention to the desk that it might be helpful for the bellmen to be accessible to people unloading their cars before the valet takes them away and he looks surprised but instead of understanding my point, tells me "oh yeah the bellmen are right over there just tell them if you need help".  My response was that I already had my bags right here and that it's a little bit of a moot point if people are to load up their own bags only to have the bell simply push the loaded cart to the elevator.  He still didn't seem to understand and over the next week I saw that it was normal for the bell people to not help with bags unless you were leaving amd called them to your room.  Not to harp, but it was sad to see so many bell workers just hanging out.  

    The maid service was great and super friendly.  We were in the mid-towers and noticed that there was a lot of street noise that could be a problem for some people that are sensitive to that early in the morning.  The location of the hotel is great and very convenient to all the attractions.  

    I would recommend not valeting a car there due to the high fee of $70 per day.  The valet didn't mention there was a parking garage near the hotel for half the fee per day.

    15/09/12 | Link | Rating: 3.0
    184. Stu S.
    I'd avoided this corner sports bar, a part of the jukebox Mariott since it opened in the last century, and the thing that is holding my attention like Jerry Rice held the perfect pass is that this is a huge barn like structure devoted to sports and the loud mouthed guys who can't get enough of any sport on television as long as they're still serving the suds.  There's a huge gamers convention going on at Moscone Center across the street and not even one of the hundreds of youngish gals and guys has looked at any of the television sets.  But I'm here on my dutiful search for great burgers and more is being revealed as I type this review.

    So, once settled in my standard pressed wood and red vinyl chair a really cute and sweet waitress appears and asks if I'm ready and having perused the menu on my way in, I said yes and ordered their 'classic' cheeseburger with white cheddar and fries.  I asked for mayo but she thought I said 'hold the aoli' and awkward moments commenced.  I got a drink and read the Business Times and soon enough a wire basket with my cheeseburger and fries appeared and I took a picture because it looked damn good.  But when I picked it up and took my 1st bite, I thought I smelled slightly too old meat and my inside alarms peeled like the bells in the Vatican.  I overcame my fear because a Marriott would never serve even remotely bad meat, right?  Ok, the meat must be ok, but now burger hell started to erupt as the untoasted but decent bun began breaking apart like an Iceberg in the Arctic, and I was reduced to a salvage job if I was going on til the bitter end with this poor burger.  I gave up and am glad they hadn't doused it with a flammable sauce because it had become slime without sauce.  The steak fries were great, cooked perfectly but the diet Pepsi was flat,  maybe they treat a gamer audience different than a sudsy sports crowd?

    09/03/12 | Link | Rating: 1.0
    185. Marc B.
    the san francisco marriott marquis.  you were a great hotel for our annual college reunion.  i liked your location and your charm, although i wouldn't want to pay extra for the city view as it's not much of a "city view" more like a "bay bridge, SF moma, Yerba Buena" view.  

    the view lounge on top of the hotel was cool though, nice atmosphere but my girls were kinda creeped out by the waiter.

    overall, a very comfortable hotel, would probably come back if i had the money to burn for the location, hence the 4 stars.  Ridiculously close to the Westfield SF, which is an amazing mall!

    Price: ~ $$ benjamins/night

    Recommendations for first timers: The view lounge at night and day

    Service: 9/10, Overnight Parking: $56.00 per night, Ease to Bart: get off Powell station, short walk around the corner on 4th and market.

    marc out.

    15/09/10 | Link | Rating: 4.0
    186. Robert M.
    Great hotel!

    01/06/12 | Link | Rating: 4.0
    187. Cathy R.
    Very nice. From the front desk staff to the bellman they were all wonderful. We had to move rooms and they helped us with that process making it as smooth as could be.

    Wonderful view and a great location made it that much better!

    16/10/11 | Link | Rating: 5.0
    188. Natasha M.
    Good place for a quick drink or meeting spot for someone who doesn't know the city and can find it easily. Specially if you go upstairs and catch a fab view.

    23/06/11 | Link | Rating: 3.0
    189. Rolland L.
    How can you hope to get anything above two stars if you don't have property wide wifi?

    And we all know about pumped up pricing at hotels, but don't be so obvious about it. Like having a Starbucks in the lobby (with the dumbest hours I have ever seen anywhere) offering a basic drip coffee for over $1.30 more then the Starbucks across the street. Come on!

    When some one pays more then $250 a night they usually expect towels with a higher thread count then rag at jiffy lube. Just sayin.

    And, when a frustrated guest (do you even cell us that anymore?) asks about needing wifi and you tell them you have it in the lobby only ... but don't know how to help you with it, hire a kid on your night team. When that same guest (frustrated) walks out of the hotel to stand in front of that Starbucks across the street at 2:30am to get wifi, don't call him an asshole. It just makes them stay up even later to write a review on yelp from their iPhone, that same one you couldn't help them get connected on with your wifi that as you said, "likes windows machines."

    01/10/10 | Link | Rating: 2.0
    190. Leslie S.
    During my stay, this hotel reminded me of a busy, crowded, Vegas hotel. The layout is winding and confusing. There are 3 sets of elevators, so just getting around was a bit difficult. After finding the correct elevator, my room was several turns and hallways away from the elevator once I got to my floor. I'm pretty good with directions, but even for me, I found myself walking in circles to get to my room.

    As far as amenities, the bed was comfy, and the room was equipped with wired internet for purchase (no wireless). Unfortunately, even after following the instructions to connect multiple times (and having a strong computer-background), I had to call the 800 number listed for tech support.

    In the morning, as I was getting ready, I was disappointed to find at 5 a.m. that there was no hot water -- nothing like a luke-warm shower to start off your busy day!

    The location was ok-- close to a lot of our meetings, shopping and public transportation; however, they're weren't very many restaurants nearby.

    To add in some positive things-- the staff was very friendly and The View up on top floor is a fantastic place to grab a drink and soak in the city from a bird's-eye view. We went up there a few times, just to scope out the city. It's phenomenal, in daylight or dark.

    Would I stay here again? No, probably not- not if I had other options. But I'd definitely be back to see The View again!

    25/02/11 | Link | Rating: 2.0
    191. Steve S.
    This place is fantastic. The concierge super helpful  and inequitably polite.  The rooms are clean and well provisioned,

    Located within a block of the moscone center ita perfect for any conference .

    The reception area can get a little crowded and if you're located on the 6th floor range expect to hunt for your elevator - it's the next room past the regular elevators - the checkin person will let you know this - just pay attention.

    Daily USA Today paper is free and left outide your room of a morning.  TV channels are limited but safisfactory.

    Worth noting that the room refrigerator is for mini bar se only - if you remove the contents for your own use, you'll be charged accordingly - this said the front desk person was happy to remove these charges upon contesting.

    Overall an excellent hotel and you won't regret staying here for a centrally located abode.

    If you do get chance visit the museum of modem art - only a block away and well worth it.

    28/06/11 | Link | Rating: 5.0
    192. Sara D.
    I stayed here recently for a business meeting.  As far as hotels for meetings go, this was a great spot.  The staff was friendly, the room was clean, and the hotel has a very modern/updated gym, complete with a lap pool.  The hotel has a most bustling/fun bar, in terms of 'hotel bars', located on the first floor.    And as an added bonus, the Marriott is located near a shopping district.  I didn't have time to do any shopping, but if you are staying here, that might be something to consider.  Public transportation is at your doorstep.

    18/04/12 | Link | Rating: 5.0
    193. Mark M.
    I was here on business and stayed for six nights.  The prices are ok.  Service at the hotel is sub-par.  The rooms are decent - but in need very soon of renovation.  The hotel is located very close to Moscone West.  

    I was with 20 co-workers and we had quite the surprise when we all had substantial "RFSHMT CNTR" charges on our bill even though we didn't eat anything.  Turns out the little black trays holding the food have sensors and when you pick something up it charges you.  We had a very difficult time getting the charges taken off.

    The best thing about this hotel (and this bumps it up close to a four) is The View--the bar at the top.  Great place to unwind after a long day. Amazing views of the city and bay.

    31/07/09 | Link | Rating: 3.0
    194. Rich E.
    Location, location, location-near all the shops, restaurants, Bart, cable cars and street cars.  This is what you call central!

    Standard Marriott service, amenities, food and comfy beds.

    The bad: annoying hotel guests complaining about the extras such as parking, internet, blah, blah, blah. Go to any "full service" hotel regardless of brand in a major city - Seattle, NY, Chicago, LA, Vancouver, Toronto etc and they do charge a lot for the extras. You gotta be hella ignorant not to know that..... or you don't stay in hotels often. BTW, I stay about 50 - 70 nights a year in hotels. Treat the service staff nicely and they will return the favour tenfold. I just don't get how adults turn into 3 year olds when they don't get their way. I would never want to work in a hotel having to deal with rude and abusive people...

    24/01/11 | Link | Rating: 4.0
    195. Trey H.
    This is one nice hotel...They go out of their way to make sure you have a pleasant stay with NO interruptions...Although we came in an hour early, they went ahead and accommodated us by letting us do an early check in...that's quality there!!  Concierge helped us get around by Muni/BART (and we had ALOT of questions) but they were totally cool....I advise ANY/EVERY ONE to stay here...well worth it!!

    09/10/12 | Link | Rating: 5.0
    196. Suzanne L.
    Wow! What a fantastic hotel. All remodeled very tastefully. Staff very accomodating. First class service and excellent Eggs Benedict at the Mission Grille inside the hotel. I would not hesitate going back. My best experience at a San Francisco hotel.

    30/09/13 | Link | Rating: 5.0
    197. Ashley D.
    great customer service!  my credit card was stolen on day but apparently someone found it and turned it in the hotel.  instead of throwing it out they used my marriott rewards number to find my cell phone number, call me, and hold it in their safe!  i cancelled the card as soon as it was taken but the effort they went through to track me down is definitely above and beyond what i would expect!

    24/02/14 | Link | Rating: 5.0
    198. Andrea V.
    The good: Excellent central location, Starbucks in the lobby. Front desk guy and room service lady were nice. Bathroom had a recent remodel. Comfy bed and linens. Nice bathrooms in lobby areas.

    The not so good: Way more pricey than it should be. I paid a group rate for three nights ($250) as I was attending a seminar at the hotel. I wanted to stay through the weekend and the rate jumped $100 more per night. The car parking rate was an additional $60 per night which put the weekend rate to $410 (before added taxes) each night. RIDICULOUS!! The quality of the hotel was horrible. It was old and very dark with low popcorn ceilings and the faint smell of cigarettes from when smoking inside was legal in CA. The room I was assigned was musty with worn carpet, furniture, paint, and that leftover smell of the thousands of cigarettes that were smoked in that room in the 80's slams into your nose as you open the door. ICKY! After a long day of travel the first night, I did not want to go anywhere for dinner so I ordered room service. The menu was incredibly limited and overpriced. $56 for a pizza, salad, and coke. REALLY??

    I'm not a complainer but this place was lousy. It is over priced simply because it is centrally located and people recognize the Marriott name. Time to step it up, Marriott.. you are going south like the Hilton monopoly unless you put some money back into your hotels!

    So... rather than pay the ridiculous rate they were asking, I moved over to the Omni (about 6 blocks away) in the Financial District for the weekend. $215 per weekend night, including car parking (in and out privileges). BEAUTIFUL experience!! Best customer experience EVER!  Beautiful hotel, better situated for access to ChinaTown, North Beach, and both cable cars.

    02/05/12 | Link | Rating: 2.0
    199. Steve V.
    This is the best Marriott I've ever stayed at. The location is great and convenient to many attractions and transportation. The rooms are good with decent views of the skyline.

    What puts this place over the top is the gym. The gym is the nicest hotel gym I've ever seen. There are free weights with small benches, new machines, and plenty of treadmills and elipticals that each have a TV screen. There is a full time attendant so there is never a problem.

    The concierge lounge is nice as well and is well stocked!

    07/12/09 | Link | Rating: 5.0
    200. sydney p.
    Recently hung out at the Marriott for a pool party with a group of 11yo boys. The front desk jumped around and got it sorted out at 5pm on on busy Thursday when the online reservation put the two rooms of kids away from our room. The hotel can't be beat for proximity to EVERYTHING.Walk to the movies, grab a burger at Super Duper Burger. Hit the park in the morning after the massive buffet breakfast which saw pounds of bacon consumed, an awesome waiter treated the "young men" as true guests and didn't blanche when I strolled in with 8 of them. We were not surprised as we had done this same party a few years ago for our older son. This is a business hotel but as a Marriott, it's kid friendly. This doesn't mean letting your kids run around like crazy heathens, the park is two blocks away. Asking for a channel block on the TV, no problem. Asking that mini-bars be locked or emptied, not an issue. Putting a much needed mojito in a paper cup for me and the "Mr." as we "herded cats" in the pool area, done! Proximity to everything SF, a Starbucks in the lounge, the fitness area was good. The pool is covered so even if it's a miserable SF day, you can still swim. Decor isn't an issue for me. I am more concerned with cleanliness, helpfulness of staff and location when staying anywhere with kids. It was an easy walk to BART in the morning as we headed back to the East Bay after a night on the town,

    17/09/13 | Link | Rating: 5.0
    201. Leah E.
    When I first got together with Boyfriend, I told him I'm not really into the whole Valentine thing of $100 roses, chocolates and Victoria Secret, etc.  I'd rather make it  nice and sweet everyday of the year than once a year. Since Valentine's Day this year fell on a Saturday,  Boyfriend insisted that we have a special  Valentine weekend in the City.  He booked us a room on the 27th floor at the Marriott as part of this whole romantic Valentine Date weekend.

    Date:  February 14, 2009 @ 3 PM

    Occasion: Rainy Valentine's Day. The rain just made the day cozier and more romantic. (You can tell I love rainy days!)

    Social Scene:  Couples visiting SF/People on Business Trip

    Service:  Friendly.  They let us check-in an hour before the actual check-in of 4PM.

    OUR ROOM:
    What I loved:
    1.On the 27th Floor with an amazing view of the City on two corners of the room:  one was a view of downtown SF and on the other direction you can see the water and half of the Bay Bridge.  Beautiful!
    2.  Room was decent sized and cozy.
    2.  Contemporary and classy.  Very tasteful decor.
    3.  Bathroom has granite countertop and dark mahogany hardwood cabinets.
    4.  Lots of fluffy feather-down and synthetic pillows.
    5.  Our room was quiet and felt private. (If you open the windows you'll hear the sirens and noises of downtown SF but we just closed the windows and they went away.)

    Wished we had:
    1.  No bathrobes
    2.  Bed was not as soft as I wanted it to be.
    3,  Toiletries were generic.
     
    Overall:
    1. Perfect location for being few blocks to the Union Square, Metreon, Yerba Buena, SOMA, or  cab ride away to the Piers on Embarcadero.
    2.  We enjoyed The View on the 39th floor where we had our drinks while enjoying the City lights.
    3.  The Mission Steak House  located at the hotel where we had our dinner was decent.
    4.  Lobby is huge, tasteful, classy, and contemporary just like the rooms.

    I spent the morning just enjoying the sight of San Francisco in the rain from up high in our room while drinking coffee.  If I were a tourist visiting San Francisco, I will stay at this hotel.  It says a lot for someone who lives just across the bay!!!

    Thanks, Boyfriend, for a beautiful Valentine weekend!!  You scored major brownie points for planning such a romantic Valentine!!!! (And thanks for the roses, Mrs. Field's Cookie Card, and box of chocolates, as well!)

    16/02/09 | Link | Rating: 4.0
    202. Rebecca R.
    Nice clean and decent size room for SF.

    04/12/12 | Link | Rating: 4.0
    203. Heather M.
    Excellent location!  It's close to a lot of great restaurant and shopping - plenty within a few blocks walking distance. Powell St BART is down the block and the taxi line is rarely long just outside the hotel's front door.

    We enjoyed cocktails and an appetizer platter at The View on a Saturday night at 8pm and enjoyed a loveseat in front of a window within 5 minutes of arrival.

    Wonderfully comfy king bed with a down comforter. 2 windows that open about 4-5 inches out to provide fresh air, speedy elevators,

    The large corner rooms that come with 1 king bed have a layout that provides a decent degree of privacy from the bed area and unit door. The corner with room numbers ending in 40 (e. 1440 is a corner room on the 14th floor with the following views) have partial views of the Bay Bridge, Moscone Center, Giants Stadium and much more. They have a fast and friendly check in and free luggage storage while we shopped after checking out (make sure to tip generously!). It would be great if they added an iPhone/iPod docking alarm clock that doubles as a charger. Another Yelper noted poor AT&T service (unknown which floor/room she stayed in) but we've  had good coverage on the 10th, 14th and higher floors.

    28/11/11 | Link | Rating: 4.0
    204. Brad L.
    Concierge Fantastic.  Check-In Fantastic.  Service Great.   Rooms...Poor.  Still have popcorn on the ceiling.  This is a Marriott property that needs renovation.  Parking $60/night...Yeah right!

    11/02/13 | Link | Rating: 3.0
    205. Bernadette W.
    I ended up the Marriott's bar on the top floor late on a Saturday night. This place has some awesome views of the City.

    It took us a few laps around the bar to find a table with a view. Then it took the waiter a few more laps before he noticed us there looking for a drink.

    I am a HUGE fan of blue, so I couldn't help but notice these awesome blue candle holders that they had on every table and that ours had blown out. I saw someone else switch their unlit one for a lit one and thought about doing the same thing, but glad I didn't. Don't worry...there's a point to my story, I promise. This is worth reading to the bottom.

    So...the night progresses until one of our friends leaps up from his seat and yells "that lady is on fire!" I look over to see this woman who is taking photos, and we realize her hair is actually on fire. Our friend makes it over to her and starts patting her down.

    The lady turns around in amazement and gives him a look as if to say what do you think you're doing. He says - you were on fire!

    She doesn't even thank him really and goes back to taking her photos.

    The saddest part is that while the waiter acknolwedged the heroic efforts of our friend... he didn't even give him a free drink. Poor guy's hands just smelled bad for the rest of the night.

    I think the hotel could have handled things a bit better... especially as guests started to inquire about the strange smell. I recommend they get rid of the candles. They are a major hazard!

    25/03/10 | Link | Rating: 3.0
    206. Gianguido G.
    Cheesy top tower bar.. but worth it.

    You get probably the best view of the city from the juke box styled top.. drinks are OKish.

    Remember.. it is quote dark.. you really see the person you are with only in the elevator.. and if you are hooking up at the bar.. you might get surprised :) !!!!

    You got to try it!!

    Prices of the bar are in line with SF downtown prices. Not so cheap.. but acceptable.

    26/03/10 | Link | Rating: 4.0
    207. Kristin T.
    Made a reservation in July for October - weekend of Nike Women's Marathon, and was planning to come up to cheer my daughter on.  The week before, my daughter determined she wouldn't be able to come up til Saturday, so contacted hotel to change reservation to Saturday night only.  Was told should be fine, but to call back next day to confirm.  Then was told no longer okay - that my reservation was prepaid and no changes allowed.  I would NEVER book a prepaid room 4 months in advance that didn't allow for changes or cancellations - ridiculous!  I tried explaining the situation and even spoke to the director of reservations, who said there was nothing she could do.  Nothing?  How about offering some sort of perk to soften the blow of paying a ridiculously high room rate for a night I would even be there, maybe free parking or breakfast?  But nothing.  Then I had to call back to be sure that my room would be there upon Saturday arrival, because a friend said that if I didn't check in on Friday, they might cancel my reservation - and sure enough, this is what the reservation clerk said would happen!  So then I would have arrived Saturday, having paid for 2 nights, with NO ROOM!  No solution was offered, and I had to ask how to resolve this - finally they said they would check me in themselves on Friday to be sure I had a room.  I probably spent 2 hours or more on the phone between multiple calls, and ended up feeling grateful that I still had a room for 1 night that cost me double an already inflated rate!  NEVER AGAIN will I consider staying at this hotel - there are too many other fabulous, beautiful hotels in San Francisco to subject yourself to this hassle.

    21/10/13 | Link | Rating: 1.0
    208. Justin S.
    Horrible valet experience.  Refuse to pull car around with phone call. Have to submit ticket in person then wait 5 min.  Won't stay here again.

    27/02/13 | Link | Rating: 1.0
    209. Chad B.
    Sorry Folks but this place is not worthy of all the pomp given by the other reviews.  I just left the hotel and was very dissapointed. I normally stay at the Fairmont but wanted to try something new. Sorry I did.

    The staff were attentive, as they should. Yet the valet and doormen were apparently too busy for the guests. I found several times having to interrupt them from their personal cell phones to get some assistance. Unacceptable.

    My room was nice, but I could not cool the room off to save my life. I had to open the window at night which not only allowed the air in but also the sirens and very early morning construction. Not much sleep.

    When I did get to sleep, I was awakened by some housekeeping lady at 0700 who knocked then came into my room quickly before I could get up and tell her to get out. Back alseep, she returned and hour later to do it again. This time I yelled at her to leave.

    It's too bad because the location is pretty good. Marriott, pay attention to the details and your guests. Your room rates and parking ($70 a night) deserve better service.   For now, I'll be back at the Fairmont.

    11/07/11 | Link | Rating: 2.0
    210. Dodo H.
    Our third time staying at this hotel.  Even though a large hotel with a large chain, you feel like you're staying in a local, friendly place.  I don't know how Marriott trains such an exceptionally service orientated and friendly staff (consistently!).  You can walk to every thing and very close to cable cars.  A bonus feature is the beautiful St Patrick Church right next door.  Hope to return again and again.  Stayed for five nights.  The maid service is exceptional and they don't skimp on towels in your room like many other hotel chains do these days.  Entire staff very helpful!

    12/11/13 | Link | Rating: 5.0
    211. Christie B.
    This was the 4th time we've stayed here and we'll continue to come back.  The rooms are large with great views of the city.  The hotel staff are always helpful and polite.  The only negative here is their steak  house.  We ate there for dinner in October and I felt it was very over priced and the food was nothing to write home about at all.

    The location is perfect.  Just a few blocks from Union Square and 15 minute walk t

    17/05/10 | Link | Rating: 4.0
    212. Luanne D.
    Great hotel with a lot of amenities and is close to public transportation. There is a Starbucks in the lobby along with a lobby bar and sports restaurant. We had drinks and appetizers on the top floor lounge. There was comfortable seating with fabulous views of the bay bridge and Oakland. You could even see the freighter ships in the bay under the full moon. Very romantic! The drinks and appetizers are around $15.00 each, but that is expected for San Francisco and the view. If you stay here, ask about parking at a nearby garage (a block away) which was $36.00 instead of $60.00. We left our car there for 4 nights and had no problems at all. I think the garage has 24 hour surveliance. I would have given the hotel 5 stars, except they over sell the Concierge lounge and it was very, very crowded with no place to sit.  Don't buy the upgrade. Just spend your money at the fabulous nearby restaurants.

    If you have kids, buy a cable car pass and ride them to Fisherman Wharf area and back. This was their favorite part of the trip!  There will be long wait in the summer, so try to get there early. The stop is about 2 blocks away but an easy walk in a well lighted, tourist friendly area. We alway felt safe! There are lots of local restaurants and fast food restaurants near the stop. There is also a Walgreens, Marshals, Ross, and Westfield Mall within one block of the hotel for those forgotten items.
    Also, the first day we waited in a long line to buy City Passes at the ticket booth by the Gap. We  later found out that we could have bought them downstairs at the SF Visitor Center (DOWNSTAIRS) with no line. Ask the Concierge for directions. (The City Pass were well worth the money, especially the Blue and Gold Fleet Bay Cruise.)

    07/08/12 | Link | Rating: 4.0
    213. Mark S.
    I am a member of their fabulous gym. Always lots of fresh towels, friendly cute staff, steam room, sauna, big swimming pool. It's really great!

    26/08/11 | Link | Rating: 4.0
    214. Jason G.
    Very spacious and roomy, especially given its downtown location, which by the way the location is great as it's right by Union Square and lots of restaurants and shopping.

    15/12/11 | Link | Rating: 4.0
    215. Larry A.
    I arrived at the Marriott to find that they had given my room away to a large group of investment bankers. Even though I had made reservations months in advance.  They were able to downgrade my room, at the same price!  When I got to my room, I found the air conditioning not functioning. The front desk said this was the only other room available and I'd have to endure for my four day stay. Will not be returning.

    16/11/13 | Link | Rating: 1.0
    216. Dan M.
    They did a good job updating this Marriott over the past year.  They modernized the lobby and the bar area is quite chill.  The rooms are nicely apportioned with a good quality bed and nice shower.... good shower head and the rounded shower curtain so it doesn't try and blow back and touch you like an old school shower curtain (nasty).

    The concierge lounge is nice, and provides free WiFi (bonus).

    The fitness center here is huge!  And it goes on and on... there are plenty of cardio machines of all varieties all with TVs and headsets.  They also have several machines and free weights.

    24/07/10 | Link | Rating: 4.0
    217. Michelle W.
    Booked through Priceline and got a really good deal for the lcoation.  Thank you, Priceline!

    Was here for just one night for a BFF slumber party & trip to the MOMA.

    The room was extra spacious, which is great because sometimes when you book through Priceline you get the jankiest room in the place.  We had two queen beds, plenty of floor space, a big desk, a table & chairs & a decent bathroom.  The beds were very comfy.

    I had no problems with chemical scenting agents in this hotel, which is probably the biggest plus for me.

    All of the common areas were pleasant spaces to hang out in.  We ate in the restaurant, but found it not as posh as the rest of the place.

    Thsi is definately a treat of a place and I would LOVE to stay here again.  The concierge and front desk people were perhaps the best cosutomer service I've had in a hotel.  With more experience here, I could up them to 5 stars.

    13/09/09 | Link | Rating: 4.0
    218. Erik P.
    Outstanding service above and beyond!!

    Today we had a big problem!!  I work for TRX and a customer in China order a TRX suspension trainer to arrive at his hotel when he arrived in the United States.  His plans changed and he needed to check into a different hotel, but the order had already been delivered to the Marriott.

    What can I do sitting in my office at TRX HQ??  I figured the easiest way to resolve the shipping issue was to visit the Marriott, pick up the package and walk it down to the other hotel....  let me think..  why not give them a call and see what options they can come up with.  

    The phone rang once and a friendly voice answered..  I told the story and then asked if they had a "receiving area".. they sure do!  The phone rang once and a friendly voice answered..  I told the story again and she asked if I could hang on for a bit.  I hear some searching and rustling sounds and they say they have it!!  

    .... the tricky part... I asked.. "what do you think is the easiest way to get this to my customer?"  .. she answered "I will call a courier and have it sent over.. it may take 2 or 3 hours so I am sorry there will be a delay"..  

    WHAT?? I was truly impressed .. I asked how I could pay for the service and she said that I shouldn't worry about it.

    Thank you very much for making a tough moment into a uplifting experience!

    28/07/11 | Link | Rating: 5.0
    219. Rianne D.
    I had a great experience here at the Marriott San Francisco. My cousin was getting married in the city, so my family and I travelled from San Diego to San Francisco, to celebrate this awesome occassion.

    Location:
    A block away from all the shopping. Walking distance to grabbing bites to eat. A few blocks from BART. If you're a tourist and want to be near it all, this place is great.

    Price:
    I only paid $86-ish per room. A great price, especially since it was a long weekend and I had to pay for 3 nights. But, thankfully, we booked early.

    The Hotel:
    Our rooms looked and smelled clean. Checking between the bed mattress, there were no bed bugs. Yes, I even checked there. The room itself was spacious.

    If you're inclined to eat at the hotel, there's a dining area on the 2nd floor. It is a bit pricey, though. So you've been warned.

    There's also a bar at the top of the hotel, if you're inclined to just hang out and/or just want grab a drink or two or three..... After the wedding, it was the designated 'after-party' meet up place. Though, a few of our companions were already on the verge of passing out, from too much celebrating. It was still a great place for us to unwind and talk about our day.

    I guess it also helped that we only have to travel a few floors, to get to our perspective hotel rooms, to recover from all of our celebrating.

    Service:
    Awesome! The folks here were so friendly and I cannot thank them enough for their assistance. My family was driving up a day after I've arrived. As I was spending my free time helping out the bride-to-be and the rooms were booked in my name, I wasn't going to be there when they arrived. The staff ensured that they could provide assistance, I just had to give them their names.  

    Parking:
    Ridiculously EXPENSIVE!  But, then again, it's San Francisco! It's $56 a night for on-site parking. It's $56 a night for valet. It's $32 a night for off-site parking. Though I'm not sure what the difference between the on-site and off-site, since all cars are parked at a parking structure, on a different block than the hote itself. I also couldn't figure out the difference between on-site and valet. We still had to pull up to the valet area and they drove our car to this on-site (but not really onsite) parking locale. We couldn't just drop the car off ourselves.

    Also, if you don't know how to drive around SF, trying to figure out where to drop off your car, is a pain in the ass. The hotel website wasn't really helpful, in regards, to describing the parking situation, meaning regardless of what you choose, you still have to pull into valet. My poor, tired and very pissed off brother had to circle around a few times, before he just gave up and drove into the valet area.

    Damn you San Francisco and your one way streets!! *shakesfist* LOL! =P

    Lastly, I didn't realize that if you have a handicap placard, you could get free parking. (Wow! Mom came in handy, afterall!) This AFTER I paid for the hotel and the parking services. A very helpful Emilio, at the front desk, told me I could just go to the parking services and they'll remove the charges. Kudos to Emilio for assisting me with this.

    At $55 a night, for 3 nights and having to pay for a family of 6 to travel from San Diego to San Francisco, the cost of the trip itself was pretty staggering.

    Overall:
    Definitely a good place to stay. We had a great experience. So, 4-stars, for sure, despite the parking attempt nightmare.

    03/11/09 | Link | Rating: 4.0
    220. Jeff F.
    Good location, solid concierge lounge, gym is sizable (but not exceptional - every Hilton at least has a cable stack), moldy bathroom and subpar internet connection.

    I would possibly stay here again, but would likely explore other options first. Was not as impressed as I was during my last stay.

    24/08/10 | Link | Rating: 3.0
    221. Tam F.
    My BFF booked a room here for the two of us via Priceline for what we both hope will be our yearly get away from husbands' and daughters'. You see, Michelle and I have been friends since we were 10 (this is now 27 years) and with our different, yet busy lives, we rarely find time for just "us".

    The room was wonderful-spacious and very comfortable. We had  two queen sized beds and I slept like a baby which is unusual for a first night in a hotel for me. The room seemed pretty soundproof as well as we didn't hear any of our neighbors which was also a relief. The hotel itself is very nice-if not a little corporate in places and the restaurant was decent-though I was a bit disappointed in the dessert selection.

    All in all, I definitely recommend staying here for both the comfort, quality and location.

    13/09/09 | Link | Rating: 4.0
    222. Jennifer S.
    I came here to attend a dinner in the main event room.  The food and service was amazing. The main entree was a filet fish that was very fresh and soft.  The dessert was the highlight as I am not usually a dessert person but it was so tasty that I finished it all.

    The view on the top of the hotel also has amazing night views.

    24/03/12 | Link | Rating: 3.0
    223. Loren S.
    This place was really disappointing...given the location, claims of great service, etc.

    I checked in right on-time, having reserved a high-floor/king bed room.  Much to my dismay, I get floor #5 (maybe they thought high was basically the highest floor in which there were conference rooms) with a double bed.   Your hero headed back down to the lobby to complain, only to learn that there were somehow no king rooms available at 3:30 PM!  Front desk offered no solution, so at least I negotiated free parking.

    However, let's talk about the parking.   $58/day...ouch.  Understood, take advantage of the tourists and I didn't want to deal with parking at the metreon (plus, I got it free anyway).  However, it took 30+ minutes to get my car out of the garage...excuse being.  'Well, Sir we have 400 cars in a garage that holds 190...what do you expect?'   How about less attitude?   Or, come up with a better solution?  I can't imagine that was the first time it's happened in the 10's of years that the hotel has existed.

    Room was meh, low quality, not worth of being  a Marriot category 6.

    29/08/11 | Link | Rating: 1.0
    224. Joe M.
    WhiskyFest 2011
    If you can't make it to Scotland, Ireland or Kentucky then attend this event. Here all these whisky producing areas come to you in a single night. A must for all whisky lovers.

    08/12/11 | Link | Rating: 4.0
    225. Haley S.
    We stayed here only because my hubby had a convention and I wanted to come and have fun in San Fran while he was busy at the convention. The customer service was more than great, I got to share a room with my hubby for the same discounted rate they were given as part of the convention. That meant half price on the room which was great, I doubt I would pay $200 a night at normal rate though.

    For such a fancy hotel, I must say I was disappointed when we had to pay $15 a day for wifi in our room. I have a web based job and I have to be online every day, so I wish the wifi was complimentary. The wifi in the lobby is free, but I didn't really feel like sitting in the lobby while working.
    Valet parking was over $60 a night, which was jaw dropping! We found parking for $29 a night close by instead.

    We tried their food at the small bistro at first floor and their food is pretty good. My filet mignon was far from medium done, allthough that was what I asked for. The service was great and their cheese platter was super yummy!

    The staff is great, no complaints there. Our room was clean and nicely decorated, the size was also bigger than a lot of other hotel rooms I've stayed in. I really liked the decor of the hotel, it's clean and classy.

    For the price we got our rom for, this is great! I wouldn't pay $200 a night to stay here though, for that I would want the little extra I was missing at this hotel.

    3.5 stars from me!

    17/09/11 | Link | Rating: 3.0
    226. Amanda K.
    I stayed here for a recent conference.  The lady at check-in was extremely nice and helpful.  She let me know that my room was upgraded which made me excited but I was surprised to find it so small.  However, the free lounge room and breakfast that came with it was great with a good view of the city.  The beds were also comfy.  I wish I could have taken advantage of the happy hour but I had another one I had to attend.  Also, for as much as you are paying for a room, you should have free WiFi in the rooms.  Downside for when you were trying to get some work done.  I guess it's free in the lobby though.

    23/01/12 | Link | Rating: 4.0
    227. M Z.
    I am giving this hotel a five star because of their excellent customer service. After I checked in, I received an email from Marriott's guest care manager asking me about my stay. There were a few issues, but the guest manager was able to take care of them quickly and to my satisfaction.  The staff working at the Concierge lounge is well trained. For example, they walk around to ask guests how the food was.  Overall this hotel is an excellent place to stay.

    07/12/13 | Link | Rating: 5.0
    228. Tim R.
    Good:  great location near BART Powell. Lobby in back has great work area with desks and power outlets and free Wifi. Staff extremely courteous. Starbucks in lobby convenient.
    BAD:  I'm platinum and our upgraded room was so small that my wife and I barely fit. The elite lounge was over crowded and not enough room to sit and eat. The lobby bar was never open from Dec 25-29. The lobby restaurant was closed twice leaving no food option at hotel.

    31/12/11 | Link | Rating: 2.0
    229. Tanya C.
    I am actually very disappointed with my stay at the Marriott. First of all this place is pretty expensive and for $239/night before tax I would at least expect free internet and when you pay for internet you would expect wireless /ugh. The beds are comfy and large but I have had much softer and nicer beds at cheaper hotels. The furniture is very old and the place rather dusty. And on the main lobby level the employees and the environment just doesn't feel inviting. I was not offered help with my bags even though I had many. The directions to the elevators were unclear. Ugh... they charged me for the refresh bar when I didn't take anything and their customer service is annoying.

    I had problems with my tv. An engineer was sent pretty quick the first time I called where they reset the tv, but the same problem returned a few minutes later. I called the front desk again to get it fixed again and went out for 2 hours after checking that someone would come even if I wasn't waiting in the room. When I returned no one came to fix the tv and I called again. This time someone actually came... For a 4 star hotel that cost some damn much, I would expect for better service overall. I may have to reconsider the marriott next time I need a hotel. The only reason I may consider is that I get united miles with each stay.

    24/03/10 | Link | Rating: 2.0
    230. Dawn R.
    My husband is a Platinum Marriott member & we came here on our honeymoon using points. They heard it was our honeymoon & upgraded us FREE to an AMAZING suite with breathtaking views of the city. The concierge was super helpful, providing us with everything from an umbrella to checking us in for our flights. The staff were friendly & it's in a pretty conveinent location to downtown/union square. I'd recommend it for sure!

    24/10/10 | Link | Rating: 5.0
    231. Sean M.
    Nice clean hotel with impeccable service. Hotel is located in central downtown within walking distance to all the shopping restaurants one could dream of, including multiple locations of walgreens.The hotel has a few class A bars and restaurants located on the premises. You can walk to the BART, street car or bus network. Hotel also has steam room, sauna, whirlpool, and \massage therapists on location. But you have to pay an extra fee when you use the sauna/steam room.The only negative I can mention is that my room did not come with tooth paste nor a tooth brush.

    15/12/11 | Link | Rating: 4.0
    232. Chucky L.
    Stayed at the San Francisco Marriott Marquis on a post Valentines Day with my fiance. The two days stay was magnificent because we avoided the typical Valentines Day crowed. We wanted that way so we can get the best rate and best price for our room.  

    From the valet, into the hotel front counter, they all were very friendly and accomodating to our needs. I booked directly from their web site, and received special room request for higher floor.

    marriott.com/hotels/trav…

    I was very impress with the amenities at the hotel, however, I do recommend you look for outside restaurants before you decide to dine in the hotel - prices there are $$$.

    14/05/12 | Link | Rating: 5.0
    233. Kevin L.
    I recently stayed here over a weekend celebrating my best friend's birthday.

    It's conveniently located next to many restaurants, bars, and shopping stores, all within walking distance so no need to grab an expensive cab and get stuck in traffic.

    The Valet service and quick drop off area is only on one side, so if you unfortunately coming in from the backside (or the front...depending on which way you look at it), you'll have to keep circling around the block, which was definitely a pain during the day, as traffic with construction on 4th street was horrendous (arguably so with all SF traffic...)

    The hotel is clean and well kept. No complaints on the cleanliness and service was pretty quick. We asked for extra everything (towels, sheets, pillows) and everything came within just a few minutes.

    We had connecting rooms with two full size beds in each room, and each room comfortably slept about 6 persons. The view isn't anything great, but if you're into the whole city scene, it's definitely a nice place to just get situated for the weekend.

    There's a swimming pool, gym, and spa to boot, so you can work out on your offtime or get pampered when you want. Cab line directly in front of the hotel, so ez pz to hitch a cab and get around town.

    Definitely would recommend getting the Marriot if you're in town and need to be close to everything, or at least in an area where getting a cab won't be a problem.

    -Daeyoung: GoodFood.LA

    30/04/12 | Link | Rating: 4.0
    234. Cec R.
    We stayed 3 nights and our experience was very good.  We found check in slow but it seemed like it was because they were under staffed.  BUT that would be our only complaint.  Every person that helped us was fantastic!  Our bell man was informative and friendly, I believe his name was Al and he would check in with us in the lobby to see how our trip was going & if we needed any info.  The valets were very helpful as well.  Normally, not what I experience at a hotel so this says a lot to me.  The rooms were clean with comfy beds.  My husband and I didn't have any issues with loud noises from neighboring rooms.  I'd just say close the window at night since it's the city.  The view lounge on 39th is worth a check out but show up at 4pm to get a great spot!  Overall, I'd stay here again.

    01/06/13 | Link | Rating: 4.0
    235. Roselina R.
    Seriously the most comfortable hotel bed I've ever been in!  I woke up feeling extremely relaxed.  

    In addition, there is a movie theater, and Mel's Diner right across the street.

    08/02/11 | Link | Rating: 4.0
    236. Kendra C.
    The Marriott Marquis was fine.  I'm a frequent business traveler, have status with Marriott, but came here on vacation.  Rooms were clean, concierge lounge had typical fare, but there was nothing exceptional that made this place stand out.  Prices are reasonable and I would stay again for a vacation night, or for business.  For a longer vacation stay, I would look for a B&B or a place with more charm and personality.

    28/05/13 | Link | Rating: 3.0
    237. Cliff L.
    Got to the hotel and the lobby was very nice and spacious. Stood in line for no more than 3mins and was serviced by the front clerk named Rey. Very nice and friendly. I asked for any complementary (Vegas mentality) as we're celebrating my buddy's bachelor party. He talked to his manager and came back with a smile. He put us on the top 37th floor with a window view of AT&T Park. I tried to sneak him a $20 tip but he was humbled and said he could not accept it. In addition, the room is very spacious as there is a living room and a mini refrig. The decor is very plain but as Rey was saying they will be renovating the rooms in a couple of months. I would give this hotel 5 star if they provided 2 queen beds instead of 2 doubles.

    The next morning, we tried to check out the 39th floor of the restaurant/view but it appears hours of visiting/operation is only after 4pm... smh!  we should of went after checking into the hotel.  Next time!

    01/05/12 | Link | Rating: 4.0
    238. Christine G.
    Great hotel in a great location. This is my hotel of choice when I have conferences to attend at the Moscone Convention Center, since it's within walking distance.

    The lobby is spacious and offers a bar area with lots of comfy seating as well as  power outlets that make it a nice change of pace from working in your room.

    This time around, my room on the 19th floor offered a great view.  The room itself was clean, elegantly appointed, and comfortable.

    I was fortunate enough to have access to the concierge lounge because of my Marriott status.  The free breakfast buffet was fabulous - scrambled eggs, oatmeal, cereals, fruits (fresh strawberries! Arrrgglllll....drool), yogurt, breads, etc.  

    The fitness center gets busy in the mornings, and you may have to wait for a cardio machine, but there are plenty of free weights and weight machines to keep you busy in the meantime.

    The downside, of course, is the cost.  Room service dining, in-room food (holy shit! Snickers cost 5 bucks a piece!  5 dollars!!  EACH!!!), parking, and internet access are at a premium.

    All the staff I encountered were extremely nice, especially the doormen out front who assist you with getting taxis.  Plus, they look pretty dapper in their top hats!  Love it!

    Needless to say, given the amenities and the cost of those amenities, this hotel is designed and operated with the business traveler (on an expense account) in mind.

    23/01/12 | Link | Rating: 4.0
    239. Kathy C.
    I was scheduled to fly in to San Francisco in the morning for all day meetings.  Upon boarding the plane I spilled coffee (with cream) all over my suit.  Since I was just up for meetings for one day, I did not have an extra outfit.  (DUMB! I certainly won't do that again!) As soon as I could, I tried to wash it out.  But that was clearly not possible.  These were important meetings!!.  The second I landed I called the hotel to see if the concierge had a dry cleaner close by that could help while I waited.  They called around and confirmed the best anyone could do was 6 pm at night.  

    Well upon arriving at the hotel they referred to me by name and had already confirmed with the local Nordstrom's that the store manager,  Alan Morrell, would facilitate access prior to the store opening, arrange for Charna Greenstein to meet me on the street and bring me in through an employee entrance, to select a new outfit.  Within one hour I was back to my meetings and on with my day.  Nordstrom's staff was amazing, but it all started with the Marriott.  Boy what a team!!!  Absolutely impressive and not soon forgotten!

    As I was checking out I was speaking with their staff and they said the General Manager, Dan Kelleher expects nothing less.  He has been at that location for over 15 years and customer experience is his whole focus.

    I can promise you, Marriott's will now be my first choice for a hotel regardless of location.

    07/02/13 | Link | Rating: 5.0
    240. Aloysia E.
    Not happy that the relocated the concierge lounge to second floor.  The lounge is not up to Marriott standards. Not clean food not replenished.

    26/05/13 | Link | Rating: 2.0
    241. John R.
    Quality hotel.  This place is big.  Rooms are solid and service is reliable.  There is a small walk in lounge area which always has sporting events playing on multiple flat screens.  As a sports fan I'm digging this.  Good to kill time if you're waiting in the lobby for someone or something.  The location of this hotel is great too.

    23/06/13 | Link | Rating: 3.0
    242. Margaret L.
    I liked the hotel and the view at the top. So busy there since many are there to look out to all of SF. Hotel employees were wonderful. Bathroom was a bit small but it was functional. The bed was very comfortable.

    25/06/13 | Link | Rating: 3.0
    243. Darin C.
    Nice central location. The offsite parking was half the price of valet and it's only a block away. Nice gym. Clean room and comfortable bed.

    17/06/13 | Link | Rating: 4.0
    244. Sirinda S.
    I really like this Marriott. The location is prime- in the middle of fabulous shopping.  Several movie theaters are nearby as are parks and museums.  If you're a tourist visiting the area, this would be a good home base place for sightseeing. Parking is really expensive ($50/day valet only), but if you park in the structure around the block, it's around $30/day. Not cheap but you do save some money.

    The hotel lobby is nice but super busy and bustling.  The rooms are spacious and comfy. I like that even on the higher floors, the windows open a bit to let fresh air in. Concierge is open 7 days a week, spacious, comfortable, and well stocked with fruit during meal times.

    26/05/12 | Link | Rating: 4.0
    245. Lance W.
    Nice hotel with a great location in Union Square...

    Indoor pool is great and has a roped off lane for lap swimmers...  A rare find in a large city hotel.

    Starbucks in the lobby and several decent restaurants within a block or less of the hotel.  Tropi Sueno is great for lunch (skip dinner) and Amber India is good all the time.  Both of these restaurants are technically in the same building as the Marriott.

    Room are Marriott standard issue.

    Concierge lounge has snacks and desserts each night but is closed most weekends.

    BART station is very, very close....  1/2 block at most if you walk out of the back of the hotel.

    I'll stay here again....

    13/05/11 | Link | Rating: 4.0
    246. Michelle S.
    Did a wedding early morning at this hotel in the Marquis suite. The room was huge and very accommodating for how many people there were in this wedding party. The view was beautiful too. Room service answered all our requests right away. And the bell desk people were also very nice when I asked if they could hold my stuff while I ran a quick errand when I was getting ready to leave. I've always had a good experience at Marriott

    I only wish daily parking wasn't so expensive!

    24/09/12 | Link | Rating: 4.0
    247. Antoinette M.
    Came to the City for bday fun!!! Had an awesome time  and the view from the 25 floor was AMAZING! A must see, for real! The staff was equally fantastic - from the front desk to the valet/parking staff, everyone was considerate and gave expedient service. The guys in parking after we checked out were so kind and thoughtful. Thanks TJ, Max, and Joel for excellent customer service. See you next time I need a City fix!

    09/02/14 | Link | Rating: 4.0
    248. Alo A.
    I really enjoyed my stay here.  The lobby was bustling with people going in and out but there is also this separate section that makes you feel like you're away from all the hustle and bustle of the city.  Our room was awesome and comfortable.  All amenities were great and housekeeping was on top of everything.  We would definitely stay again.  

    -My reason for it missing a star is our waiting time.  We got in an hour early and they couldn't even accomodate us for 1hr early.  Not good when you're an Elite Member.

    22/07/12 | Link | Rating: 4.0
    249. Bruce B.
    Staff very friendly but hotel at the high end price for San Francisco with average room.

    20/04/13 | Link | Rating: 3.0
    250. Esther S.
    I have to say, i was pleasantly surprised.
    The lobby is spacious and always teeming with people. The rooms are good. Clean and totally acceptable.
    They have a club/concierge level which is always nice.
    They have a beautiful scenic bar/restaurant on the top floor and a Starbucks at the lobby level. Plus, a couple of other restaurants. There is also a FedEx here.
    The location is fantastic.

    Staff is very friendly and helpful. Really enjoyed my stay here.

    30/04/12 | Link | Rating: 4.0
    251. Alex H.
    The MARRIOTT MARQUIS HOTEL on 4th Street is conveniently located near the Powell BART/MUNI stations, so you can just take the BART from either Airport (Oakland or San Francisco).

    The room was very clean and the beds were super comfortable. Hotel staff was very pleasant and helpful, and even though the check-in time is listed as 4pm, we arrived at about 2:45pm and were just going to ask them to hold our luggage, but they let us check-in at that time.

    Another thing that was good was the roll away bed: It's pretty large and we needed it for a friend who was just staying for two nights.

    The reason it only gets 4-stars is the refrigerator in the room is already stocked with SUPER EXPENSIVE drinks like water and soda, so you can't use it for your own stuff. If you move a drink it automatically charges to the room

    Another draw back is that you get charged if you want to use wi-fi or wired internet in your room. Even though the guest (free) wifi shows up on the list of options on my iPhone and Tablet in the room, we were on the 8th floor, I couldn't connect. My friend says it works in the lobby.

    Ice is free and the room comes with coffee maker and free coffee. There's also an ironing board, iron, shampoo & conditioner, face and body soap bars, body lotion, and hair dryer.

    The room was very quiet; but maybe nobody was booked in the rooms next to us, not sure.

    The hotel was also in a good location close to Walgreen's, 7-11, Mel's Diner, and Denny's.

    PS. They charge $60-$75 per day for parking, depending on the size of your vehicle.

    10/10/12 | Link | Rating: 4.0
    252. Shane H.
    I absolutely love this hotel. I have staid here on numerous occasion and have always had a positive experience. The first time my fiance and I had an amazing room with a multipanel window looking south. I couldn't believe we got this room for the convention rate. The second time i had an equally stunning room. The staff is friendly and helpful and there always seems to be something going on.

    The lack of the 5th star is specifically due to their internet service. When you are in the lower convention rooms, the internet is terribly slow, or was once limited to 6 connections. This might be fine for many but when it is a tech conference you would have to expect more than 6 users might want to access the internet.

    18/08/12 | Link | Rating: 4.0
    253. Jay B.
    Stayed at the hotel with my son for a few days (on vacation).  Let me start by saying I'm "Platinum Elite" with Mariott, so I guess I would say I know when things are good, and perhaps when things are not...

    This place gets 5 stars.

    Service with a smile throughout the entire trip, centrally located to entertainment and rapid transport, nice rooms, great gym (one of the locals I met comes to work-out over there!), well-versed concierges (they kept us busy for 5 days), and a great concierge lounge (big and lots of food).

    Highly recommend.

    25/07/13 | Link | Rating: 5.0
    254. Diego Q.
    This is if I may say the best hotel in the entire Bay Area!! It has a magnificent lobby with a lot of great amenities and the staff is extremely friendly! The rooms are nice and they are spacious! Only thing to note is that the internet for me it's kind of expensive, $15 a day. But overall best hotel in San Francisco!

    14/12/12 | Link | Rating: 5.0
    255. Sylvester N.
    My girlfriend and I had a fantastic stay here. We only stayed there the night and the next morning, but it was well worth it. The receptionists were kind and helpful when we came in and also gave us toothbrushes and toothpaste.

    The room was actually more than I expected coming in. Nice television, very comfy bed, and nice drawers were the highlights to me. Oh and those pillows...they are damn soft. Everything else about the room was nice. It was really easy to check out by phone also. Not sure if this is normal, but there is an iron and board if you were wondering.

    We watched a basketball game in the morning at the bar. Our waitress was very nice and attentive. We got the truffled fries which were solid. Overall great experience.

    22/02/12 | Link | Rating: 5.0
    256. Christopher C.
    The good:

    Very fast check in. Friendly and efficient staff.

    Room service dinner was fast and tasted good for
    hotel food.

    The area is has plenty to do and is close to BART.

    The bad:

    Never got the 4am wake-up call I asked for and almost missed my departing flight.

    Checked in late and had things all over the bed when I left the room the 1st day so I put the do not disturb sign up.

    It didn't matter as housekeeping still entered the room and cleaned it and moved things around.

    The hotel is fantastic if you need to be in the financial district but it's almost so big and impersonal that if the hotel errors the response given is more ho-hum then trying to get it right.

    27/12/10 | Link | Rating: 3.0
    257. Paul K.
    I realize that big events often require booking at a major local hotel, but our experience at a dinner this weekend sharply underscored the dysfunctional greed of the Marriott corporation to the detriment of many customers. We attended a very large banquet there this weekend. I wanted a glass of wine and offered to pick up a couple of glasses for my boss and her guest. I'd seen that the tab for a single glass of "House Wine" -- was an outrageous $16 -- wine bar prices with Safeway quality and no other choice. My partner's mineral water -- $8 for a tiny bottle. I decided to bite the grape and do it. The problem -- only blocks from Twitter headquarters, Square and other high-tech companies -- Marriott did not provide it's portable bars with the ability to take credit cards. -- and I didn't have enough cash to cover the $56 (3 wine glass and the water. With the program about to start I was unable to head out to locate n ATM and had to bail, feeling embarrassed that I had to renege on my offer of vino. Perhaps, Marritt catering didn't want to slow down service -- by providing the most well warn and modern convenience of credit card payment. Irresponsible with no attention to unintended consequences. One other I talked to attending the event had the same problem. You get stuck sometimes, but when there's a choice, Marriott will be at the bottom of my list for anything. I mean, where else are they gouging and inconveniencing people. Not to be trusted.

    08/06/14 | Link | Rating: 1.0
    258. Eugene K.
    I'm writing this review strictly for our experience in getting a block of rooms for our wedding guests (the wedding was not at the Marriott).

    We needed 2-3 nights at the end of July, and the sales team initially offered a rate of $209/night. When we told them that the Parc 55 (not as nice) was offering a $169/night rate, the Marriott matched it. We ended up getting 20 rooms per night (the max before we had to sign a contract, which we did not want to do).

    The Marriott went above and beyond from day one. They gave us a free suite (since we ourselves had planned on staying there) for 2 nights. They also allowed us to hold the rehearsal walkthrough in the atrium the night before the wedding. Lastly, on the day of the wedding, they let us take our "first-look" photos at the View Lounge on the 39th floor, by opening it just for us (it normally wouldn't open until 3 hours later). They were accommodating even though we were running an hour late!

    We also had a breakfast here the morning after the wedding, and that was pretty great too.

    16/08/13 | Link | Rating: 5.0
    259. Marat P.
    Pretty cool hotel. It clean but needs an  update soon. Looking kind of old inside.
    The rooms are spacious and clean and the beds are pretty comfortable. The hotel has giant windows and you get a great view from the room.  Bathrooms are clean but small and a bit outdated.  

    The location rocks! All the trains and buses that take you to every end of the city are two steps away. Great shopping and food all around. China town and Little Italy (North Beach) are super close.

    Ride the F train down market street and check out the Ferry Building for awesome organic food and dining.

    Overall the hotel is good. Bit pricey, but you pay for awesome location and comfy beds.

    07/03/12 | Link | Rating: 3.0
    260. Ken R.
    The rooms are a little small and one of our sheets had a rip in it but they still get 4 stars due to the big city experience and overall the best customer service from front desk to housekeeping, the location is awesome and the Hotel is alive with people. You cannot go anywhere without staff asking how your trip is going and offering you help, our bell hop who took our luggage asked about our trip and was thrilled we were having a good time and hoped we would return. The check in desk was very helpful and came around the desk to show me how to find my room. One caveat (do not park here (for $60/day) park 1 block behind them on 3rd at Hearst Parking for only $25/day very close.

    05/08/12 | Link | Rating: 4.0
    261. Harry T.
    VERDICT: Comfy, clean rooms and lobby area. Tight, but convenient car drop-off access from 4th St. Overnight valet parking is INSANE @ $65/night!!!

    QUALIFIER: Tournament hotel for SF Dragonboat competition at Treasure Island.

    PRODUCT: Booked regular room with city view, but checked into hotel very late past midnight, so they upgraded to ADA (handicap access) suite, with spacious bathroom, shower-only stall, sitting room, 2 TVs and inside corner city view (windows only on one side). One year, they upgraded to a full suite from a double-bed room, that was easily twice the size, with kitchenette, outside corner city view of Moscone Center, huge living room.

    SERVICE: Friendly staff, and very accommodating  valet operators.

    17/09/12 | Link | Rating: 3.0
    262. Nevia C.
    For the price this hotel is not worth the money. The WiFi is awful. Prior to coming here booking was difficult and language barriers with non American employees were frustrating. I would not recommend staying here. The only decent thing was the fitness center.

    12/09/13 | Link | Rating: 3.0
    263. Cory N.
    Great lobby. Rooms are kind of your typical big chain fare...curtains were kind of meh though. Overall an uneventful and cool 1 night stay here for me. The gym/spa was decent but nothing special. View from the 39th floor resto-bar is EPIC :)

    21/08/13 | Link | Rating: 4.0
    264. Nicholas C.
    Pricey, questionable cleanliness

    I am not sure how to rate this hotel. In one hand, they are in the heart of the city and the place looks lavish and they have things like valet parking, canned M&Ms in the room along with a mini bar in the refrigerator, and a bad ass lounge on the 39th floor over looking the city.

    But on the other hand, the snacks and beverages in your room are on sensors, yes i said sensors. So if you even touch them they will AUTOMATICALLY charge to your room and these arent walmart charges we are talking about.

    Oh remember that valet i mentioned 58 bucks (plus tip) a night! And the bad ass lounge isnt bad, just watch out for those "ladies of the night" ;o). That might be a positive or negative depending on whos reading this.

    Now for the cleanliness. The same hotel that puts there snacks under high level surveillance, and charges the shit out of parking. You'd think would pay alittle attention to detail when cleaning there rooms. So there i was getting out of the shower where i had a clear view of under the sink. There i saw a small bottle of spilled shampoo. Thinking this was my fault i picked it up and cleaned it up. Then i noticed the perfectly placed bottles on my sink. One word "eww". The view is amazing, but alittle windex on the windows could help. Makes me wonder whatelse they miss. I'd rather pretend everything is spottless and just fall asleep.

    Overall i've definitely experienced cheaper amenities and cleaner rooms.

    16/06/12 | Link | Rating: 2.0
    265. Alix F.
    I absolutely love staying at Marriott's and this one met my expectations. I live nearby in Walnut Creek so going to the city for the night was a special treat. I arrived early expecting to drop my bags off with the Bellman, however he mentioned that I could get an early check in. The front desk checked me in early and upgraded me to a suite. The bed in the suite is a fluffly dream! Its big and they had the best pillows that I have slept on in a while. Now the only thing I was disappointed in was the view bar. It was way too crowded, but there was a private party taking up a good deal of room. We ended up leaving and going to Bourbon and Branch instead.

    11/09/13 | Link | Rating: 5.0
    266. H N.
    loved the indoor pool!

    19/12/13 | Link | Rating: 4.0
    267. Jamarcus T.
    Man this was a beautiful place in a great location.  First Marriot i've stayed at with the aid of a really good deal on priceline.  Spent a couple of nights there and thoroughly enjoyed myself.  

    Pros:
    Located close a lot of great restaurants and stores
    free wifi in lobby (shame on them for no free in room wifi!)
    Fantastic view at the top floor restaurant, called simply, "the view", though the view from my room was great too
    complete exercise area with multiple machines for cardio and weight training.
    Nice roomy bathroom and hotel in general, which included a safe.  
    Bath & body works soaps/lotions
    Flat screen television
    room service and mini bar in refrigerated area in room
    Knowledgeable and friendly Concierge that can and will set up tours for you to be picked up/dropped off.

    Cons:
    In room wifi was $15, a shame because i've stayed at 2 and 3 star hotels with free wifi
    I didn't have a car on my stay, but I heard that parking was pretty expensive, so keep that in mind
    Room service seemed a little pricey, but there's so much more great restaurants in walking/driving distance that you don't need to pay.

    Really enjoyed my stay and was wowed by the view.  Not certain if i'll be back, but for the time I was there, my complaints, if any, were minor

    18/05/11 | Link | Rating: 4.0
    268. Ben D.
    My wife and I recently were delighted to have stay at this fantastic hotel.  The service was always courteous, responsive, and helpful whenever we had a question.  We loved our time up in the 39th floor The View, along with having access to their 18th floor concierge service.  The swimming pool/spa and workout rooms were sublime, though the only downfall I had with the pool the bars to help get into the pool and out of the pool are a bit loose, so please be careful.  They had clean rooms/comfy & clean bed/ spacious bathroom(that included bath & body works... an ecstatic reaction from my wife) So as you can see, my wife and I give this phenomenal hotel 5 stars for everything they provided for our special getaway.

    09/09/12 | Link | Rating: 5.0
    269. Robert W.
    My wife and family recently stayed at the SF Marriott Marquis. We found the rooms exceptionally clean and comfortable. The beds were great and the rooms were very quiet. One of the most outstanding thing we noticed is that the staff are helpful and patient. Everyone seemed to enjoy working there and it shows by their exceptional service.

    12/04/14 | Link | Rating: 5.0
    270. Benay K.
    My family of 4 booked a suite for 5 days at this hotel 3 weeks in advance.  I was told that there was a queen sized pull out couch for our two children. Upon arrival, we were told that the room DOES NOT have a pull out couch. In fact, NONE of the rooms/suites had pull out couches. My two 16 yr old daughters had to sleep on  dusty couches. And to make matters worse, we were given a room against the elevator, which means ALL NIGHT we heard it going up and down. We had to sleep with pillows over our ears. The housekeeping was terrible. They knew we had 4 in the room, yet every day we had to call to request enough towels (they only gave us two), shampoos, conditioners, etc. Only one shower cap. They didn't vacuum once in the 5 days we were there.

    Parking was $58 a night.Unfortunately, we didn't find out until our last day that it is only $32 a night right across the street (with in/out privileges).

    On the plus side, it is conveniently located, and we had a beautiful view.

    I also wanted to add that the bed was actually a Murphy bed. It did not have a frame, so it sat on the floor, when it wasn't in the wall. Very low, and hard to get in and out of. The furniture was extremely old, and in poor condition. There was so much scratch damage, and someone took a magic marker and tried to fill in the scratch marks. Very tacky. The couches were also extremely dusty. If you patted them, clouds of dust would come out. It was disgusting.

    25/04/11 | Link | Rating: 3.0
    271. Steve X.
    NOTE:  PARK WALKING DISTANCE FROM HERE AND SAVE 50% or more!   You can always temporarily park in front for loading/unloading.

    $100 from Priceline.com bid for 4th of July.   I think it was $200 regular price (Wednesday), still not bad for San Francisco.  Room was very clean, staff were prompt and helpful.

    05/07/12 | Link | Rating: 5.0
    272. Brian K.
    very happy and very proud of myself for finding this place.  we wanted to spend the weekend in SF w/o a car, since we had no plans to drive to napa.  first of all, it is CHEAP.  it is right next to MUNI and BART.  i figure skate and walked just 2 blocks to skate at moscone.  the place is right next to yerba buena gardens, a nice place to just hang out.  the jewish museum is next door.  there is  beard papa right outside the entrance.  all the shopping and china town are close by.  castro is just a quick MUNI ride.  gerger was able to take MUNI to golden gate park to run.  the hotel has a stunning roof top bar.  there is a starbucks inside.  complainers need to just get lost!  more rooms for me!!!

    03/06/13 | Link | Rating: 5.0
    273. Sandy T.
    We came to San Francisco for a short vacation and I was debating on which Marriott in Union Square to stay at - JW Marriott, SF Marriott Union Square, and this one.  I am so glad I chose this one for our family of 5.
    We came into the city via the Bart system which is only a block away, so it wasn't bad with our luggage and for the kids to walk.
    We ended up getting a corner room which had plenty of room for the rollaway bed and a refrigerator.
    Shopping is close by.  You have the Westfield mall on one side and the Metreon on the other side.
    Cable car turnaround is close by at Market/Powell.  Even in September, it was still crowded. I suggest walking up a couple of blocks to catch it.  
    Went to the lounge on the 39th floor.  Great view; pricey drinks.
    This is definitely the place to stay.

    11/10/13 | Link | Rating: 5.0
    274. Gloria F.
    The hotel is huge, the staff are nice but the rooms are small.

    25/07/13 | Link | Rating: 3.0
    275. Diana M.
    This Marriott was part of a conference that I attended in San Francisco.  I wasn't staying here but saw quite a bit of their meeting rooms.  My biggest complaint was a lack of outlets to recharge your mobile devices.  It was a brutal fight to make your way to an outlet!!  Otherwise, it was a nice enough hotel and the staff was very friendly despite the mass chaos that the conference was causing.

    20/10/12 | Link | Rating: 3.0
    276. Vorbosh Z.
    Hard to write a review for a place that's been reviewed 271 times. But I thought I'd put my two cents in.

    This is a convention hotel. The lobby is reminisant of your favorite airport. Having said that, there was no wait at check in or for room service. There was hardly any wait at the elevator.

    Its a convenient location just a block off market and accross from the Old Navy flagship store.

    Ah, room service, the 12 dollar cheese burge and 8 dollar salad came to 45 dollars after they added all the fees.

    The rooms are clean and the bed was soft.

    Traveling on business I would stay here again. Looking for a nice family get way, I might stay here as well.

    Just be aware. Its a busy place.

    07/11/12 | Link | Rating: 4.0
    277. Terry T.
    The rooftop lounge has a great view, strong drinks, but alittle more pricey than I'd like.

    23/10/13 | Link | Rating: 4.0
    278. Leana L.
    We rented out a couple rooms as a base for my 25th birthday shenanigans.  Thanks to a friend's hook up, we were able to get the rooms for cheap and on Halloween weekend, too!

    The corner room was spacious with two double beds, a nice bathroom, flat screen TV, and small seating area. The view was also pretty amazing! I felt like a tourist in my own city, but it was the perfect place to meet up with friends before heading out for the night!

    The next morning, we grabbed breakfast at the restaurant in the hotel. We had vouchers for the breakfast buffet (which included tax and tip!), but you can read my review here:
    yelp.com/biz/mission-gri…

    I didn't interact with the employees much, but the ones I did were very friendly and helpful.

    The location is perfect because it's a short two blocks from Powell BART and nearby a bunch of great SF landmarks, restaurants, and bars! I'm from SF, so I felt like such a tourist coming in and out of this hotel, but it was just perfect for going out that night and not having to worry about getting home later!

    05/11/11 | Link | Rating: 5.0
    279. Chris W.
    ds

    14/05/13 | Link | Rating: 4.0
    280. John L.
    Stayed here recently for a business meeting. Great location! Close to BART, union square, great restaurants, and great food.  Not sure how I scored but I got upgraded to a huge suite! No view... but not complaining. It's not the Four Seasons (on the same city block) but more than nice. Clean, service was good, and location was fantastic.

    16/11/12 | Link | Rating: 4.0
    281. Bonnie Y.
    this review is for their Taxi stand ONLY. it was a Friday night, we had reservation at Cafe Jacqueline, clock is ticking... we thought, it's okay we'll just grab a cab and on our way! not really, we waited for FORTY MINUTES in the wind, and finally got a cab - on our own.

    there were NO TAXI coming - i wonder why a big hotel like Marriott doesn't have some kind of contracts with any of the cab companies to make sure there are at least a few cabs circling around? none of us waited in line (i think there were 5 other parties besides us) were happy, some of them gave up and decided to try their luck somewhere else - which may be a wise idea BECAUSE the bell boys (they are called bell boys? right?) were too focus on chatting with each other AND look at their phones! they'd look up once in a while, blow their whistle just to show that they are working? it was... FRUSTRATING!

    we ended up getting a cab ourselves, while the bell boy was AGAIN looking down at his phone, he looked up and saw us, looked back down onto his phone - WTF? Marriott - you really need to do something about your taxi issue.

    18/09/12 | Link | Rating: 1.0
    282. Sonya S.
    We've stayed at a lot of Marriotts and usually I'm a little underwhelmed by them. I thought the New Orleans one was horrible with the worst elevator system I've ever seen, and the Memphis one the staff was rude and the rooms were small. This one, however, has been lovely. The room is large with a flat screen TV. The furniture comfortable, the bed comfortable, it's perfectly clean- even in the corners- and the staff has been very friendly, quick and courteous. The lobby is lovely, the elevators quick, and there is a Starbucks for morning coffee addicts. We were on floor 17 and the view is nice. Also this is very close to public transportation and lots of shopping and dining. I do wish they'd start offering free internet like so many other hotels.

    03/12/12 | Link | Rating: 5.0
    283. laura r.
    Big thank you to the Marriott Marquis staff: I left my special eyeglass case in the auditorium at a recent conference, and when I realized it 2 hours later, the room had been cleaned and it was gone. I was not optimistic, but I inquired at the conference registration desk and indeed, they had it waiting right there for me. What a gracious, thoughtful, honest staff! Indicative of a well-managed hotel with a high customer service ethic and good morale.

    17/08/13 | Link | Rating: 5.0
    284. Sandi W.
    Don't get me wrong, I love Marriott (elite member too!).  But got some bug bites and parking $60/night are my reasoning of 1 star for this location.
    Got a big room with empty space and I mean empty space.....and they called upgrade?  Really?

    Very disappointed.

    23/09/11 | Link | Rating: 1.0
    285. Cassandra L.
    Stayed here for two nights. Great location right on Mission in San Fran. Super comfy bed but room was overall a bit small. Hallway was absolutely freezing but couldn't get my room quite cool enough. Would def stay here again due to the location. Hotel staff was super friendly and only a $50.00 can ride from SFO. Not too shabby!

    15/11/13 | Link | Rating: 4.0
    286. Rebecca C.
    The Lounge on the 39th floor
    While enjoying a weekend getaway in SF we came across a great review of the lounge on yelp and decided to check it out.  It was a pleasant surprise!!! The ambiance provides an intimate setting to enjoy great drinks with a beautiful view.

    28/08/12 | Link | Rating: 5.0
    287. A.L. R.
    This hotel is ideal for business/convention travel.  It is not in an ideal location for tourists, though I was still able to take some long walks and see the sights. For the business traveler, lots of retail shopping and drugstores nearby in case you forgot anything or need food later at night.  Lots of coffee options nearby.

    Hotel:
    Clean rooms and friendly/helpful housekeeping staff - in fact, all the staff (valet, desk) were very pleasant and helpful.  
    I didn't eat at the hotel since there were many local options.  
    Directional signs in the hotel were potentially confusing - the layout of each floor is confusing when you exit the elevators.  Easy to wander around lost.
    Gym was expansive compared to other hotel gyms, lots of equipment and individual TVs for each.  You had to sign in, but no charge.
    Negative: must pay for internet access - big negative, especially for a business hotel.
    Easy-access outlets on lamps, deep drawers in the room, generally everything seems newer.
    Negative: Minibar was weight-sensitive, no room for your own items in refrigerator.

    Location:
    Pricey cab ride from airport ($50 including tip) but then I found the CalTrain station, which is ~10 block walk / $10 cab ride away.  
    You can take the BART at SFO airport to the CalTrain (less than $10 ride) and then take a cab ($10) to the hotel.  Lots of changing but significantly cheaper option.

    2+ mile walk to Fisherman's Wharf
    1+ mile walk to Embarcado

    26/08/13 | Link | Rating: 4.0
    288. Taufan R.
    Me and family loved this hotel. Friendly service. From front dest to housekeeping and also the concierge. The room is clean. The bed is super comfortable. Especially after a long 6 hours drive from Los Angeles.
    The parking is a  joke. Wish it was a free parking like other hotels in california. Or like Vegas hotels. Other than that, I will definetly recommend to friends and family.

    08/04/13 | Link | Rating: 4.0
    289. Gabriel P.
    I've previously stayed at the Marquis and it was no problem. Service was great and rooms were clean. Nothing too memorable.

    This time around, I went out to celebrate my girlfriend's birthday with some of our friends. Expectations were moderate. Upon arrival, valet offered their valet service or self-parking which was unexpected but appreciated.

    My only qualm on this visit was check-in and check-out. The front desk was exceptional, however, the bell stand was highly questionable.

    My luggage was self-loaded onto the bell cart and I had began walking to the front desk. As I started walking, the bell attendant who seemed to be a supervisor, had yelled at me with a demonstrative "Sir!!" as if I had just stolen something. He told me that I can't handle my luggage after its on the bell cart...okay understandable its your bell cart but you do not need to yell at me. His explanation was the lobby was loud, however, I can hear perfectly fine from where I was standing...about 5 feet away from the desk. Talk about a great example of being rude.

    Fast forward to day of check-out. For some reason, it just seemed as the bell stand was really not having a good weekend.  

    We check-out of our room and decide that our luggage to be stored while we grab brunch. Upon arriving at the luggage storage, we're rudely greeted by Adam. I planted my rolling luggage in front of him and started to place my laptop case right on top as I normally do. Before I can finish Adam tells me to put my laptop on the ground with terrible attitude. He's work ethic seemed lazy and non-existent as he told the entire party of mine to just drop everything to the ground. For goodness sake, my girlfriend was holding a cake and placed it on the podium and Adam had asked for her to place it on the ground! The problem I see here is...instead of he telling us to put everything on the ground he had just stood there offering no assistance to put anything on a bell cart. He had even asked us how long we were to be. The point of luggage storage is to leave our luggage at the hotel as we go about our day to enjoy it, not to be rushed out and back having to worry if the bell attendant will do anything bad to our personal belongings. He let out a noticeable sigh when we said we would be a couple of hours as he told an other bell attendant to grab a cart. His lack of common courtesy and hospitality on top of the demonstrative employee from check-in led us to make a report to his bell captain.

    We had explained our situations to I believe Steve.  He was understanding, courteous, and apologetic of everything. He even explains that Adam, who has been employed as a bell attendant for 7-8 years, has never received a complaint until today. It seemed as if he made a subtle implication that we were of the wrong.I told Steve there is no reason for my girlfriend and I to be an exception to his staff. We as guests and paying customers believe that everyone is to receive the experience so gladly offered by Marriott's all over. Steve said about Adam that "his job was to be friendly and he had failed." Steve even had the audacity that in order to fix the situation he wanted to offer a free night's stay. He stated that the free night stay was to show us how Marriott can deliver in service. Steve, if you and your bell attendant staff had done your jobs correctly, you wouldn't have to ask us to come back and make up for it. I find no reason to return after this experience so we declined his free night. Steve then offered to comp the room...again Steve, you don't see the problem. We had no issues with the room or our stay. We had issues with your department of the bell stand. We don't need our charges to be adjusted because YOUR department failed. I never understood why these supervisors think its okay to throw away their company's money let alone throw away the Front Office's money when the Bell Stand failed in delivering service. Chuck Pacioni, GM should look into this. We declined in the compensation of the room and requested that Steve handle the situation appropriately with discipline.

    2 stars because the room and stay was great...the service from the bell stand brought it significantly lower from the potential 4/5 stars.

    25/11/13 | Link | Rating: 2.0
    290. Mockalee M.
    What a beautiful hotel. Comfortable beds, clean room, and beautiful views. There is city parking for around $30 a day within walking distance if you don't want to pay the parking rate at the hotel. The staff are helpful and nice. The hotel is in walking distance of everything...prime location

    27/05/14 | Link | Rating: 5.0
    291. Bill W.
    The hotel location is great. But, for the price that you pay, you would expect that they would give you breakfast and free wifi. Nope...no breakfast and $15/day for wifi. What a ripoff!

    30/08/13 | Link | Rating: 2.0
    292. Sarah K.
    Really enjoyed our stay!  Staff was great, helped us get a great room that fit our family.  The room had a fantastic view, and the hotel was centrally located.  We liked our room and could only have wished for one thing, which was an empty mini-fridge in place of the mini-bar, which was a constant temptation to our two kids.  Having a fridge would have allowed us to keep leftovers and snacks in the room.  Oh, and wi-fi wasn't free, so didn't use that.  In this day and age of free wi-fi at so many places, there's really no reason why hotels should still be charging for it (especially $15 a day!).

    18/06/14 | Link | Rating: 4.0
    293. I O.
    From 10/2012

    Great service, good open lounge for Gold and Platinum, however the hotel is rather dated.

    18/05/13 | Link | Rating: 4.0
    294. Patti B.
    Great SF hotel.  Very convenient location for seeing the city.  The rooms are nice, with great views (at least our had a great view). The staff was super helpful and friendly.

    07/07/14 | Link | Rating: 5.0
    295. Bruce K.
    I came here to wait for a friend in the lobby. It seemed spacious and decorative. I didn't get a chance to go upstairs and check out their rooms, but I don't think it's anything to worry about. This hotel is right in the middle of the city and close of walking distance to everything. Honestly though, coming to San Fran and staying in the hotel is definitely not the thing to do.

    Great location for this hotel though.

    07/03/12 | Link | Rating: 3.0
    296. Cassandra F.
    Overall typically I enjoy Marriotts. And this one was nice, don't get me wrong. I had a hospitality suite that had a fantastic amount of space, and the room was very nice overall. The location is great, right downtown. And everyone that works there was very friendly.

    My problem is there internet options. They have a glitchy, but free, wi-fi service in the lobby. But in the rooms, you have to plug in, no wi-fi. If I carried a laptop with me when traveling, that wouldn't be a big problem. However, I carry an iPad when I travel. So in my room I wasn't able to get on the internet at all, I had to go down to the lobby anytime I needed to send an email or check a website. In this day and age, and at a hotel that isn't exactly cheap, I see absolutely no reason why there shouldn't be wi-fi throughout the hotel. And it doesn't even have to be free, I'm fine with paying for it, but it should be an option.

    27/08/10 | Link | Rating: 3.0
    297. Colleen B.
    This is one of my favorite hotels in the City. In the last few times I have stayed there, not only have I received an email from Marriott in advance confirming my arrival, but an email from guest services from the hotel itself asking about any requests I might have. When I arrived I was greeted by a friendly, helpful staff and upgraded to a suite with an incredible view of San Francisco. Every wish I made was granted, and every time I stay there they comment on and appreciate my loyalty.
    This is a well located hotel; walking distance to the Ferry Building, close to Bart and many other attractions. The restaurant is open and friendly, and the view from the appropriately named "View Lounge" is stunning.
    After leaving the hotel I received another email from guest services wanting to make sure my stay was satisfactory. I was happy to respond that it was beyond satisfactory.
    I highly recommend this hotel.

    15/07/14 | Link | Rating: 5.0
    298. Jenny N.
    The hotel was great, stayed for a conference, so the business in the hotel didn't bother me at all. The elevators were quick, never had to wait too long for an elevator, even though hotel was sold out. The room was ready early, which was great for me as I was there for a conference, I wanted to get in my room and put my stuff down. The room was very clean. No complaints, would stay again!

    29/03/13 | Link | Rating: 4.0
    299. Rob B.
    Mixed review. The hotel is in an awesome location and the View bar has a view like very few, and the Gotham architecture enhances it. The gym is nice, clean sometime over crowded  The Elite lounge while open on the weekend nice, was so crowded and lacking of places to sit made you feel like you were dining at a  peace core event.
     Rooms were small but nice. The big con was service. There were more than a few times I gave up at  any of the bars unable to place an order. A few times I watched others do the same. The last night I sat in the View bar again waited 20 minutes for a server, only to be dropped a card that said, " Currently there is no service, please take you order for cocktails or food at the bar". Then she moved to the next table which seated 4 and took their order! I guess my table of one was not worth the time. Clearly NO management here.
      Be forewarned that it took us 30 minutes Friday night to get a cab at the front door at 5:30 pm and 45 minutes Saturday at 5pm. The door man seems to have a deal with the limos and spends all of his time working the deals and counting his tips. And I mean counting, we watched him thumb though his wad about  every 5 minutes. The last night after trying to get a drink at all three bars, I left the hotel to find a nice place across the street. Try another hotel, cons outweigh pros.

    11/11/12 | Link | Rating: 2.0
    300. Cassie P.
    Okay, here is the breakdown...
    5 stars for location.  Right in the middle of it all.
    5 stars for our view out of the huge windows!
    3 stars for the bathroom, kind of old?
    1 star for making me pay $14.98 for Internet
    2 stars for price...kinda pricey for the quality
    4 stars for the The View Bar.  Lots of naughty biz people up there doing the dirty.  Fun to watch.

    29/10/11 | Link | Rating: 3.0
    301. danielle s.
    Really great rooms and friendly staff... Lobby Bar is always relaxing

    27/11/13 | Link | Rating: 5.0
    302. Ju D.
    Front desk is courteous making check-in/out quick and easy.

    Lounging area and lobby is big & spacious.  Elevators (there is low, mid and high rise) are  quick!  I just took the low rise and even before the elevator stops, the doors open and you see a quick second of the lift still rising.  The speed is fast but delivering very quiet and smooth ride.

    Now for the room, I got a corner non-smoking room.  As such, it is spacious and had more window and natural lighting.  Pillows = 6 (3 front 3 back) from medium to firm comfort, perfect!  The room / hallways are quiet.  Location is very short walking distance to many restaurants, museums, and downtown shopping center.

    Cleanliness - very good (or least not noticeable) and no odors.

    Bath amenities - excellent!  They provide small bottles of bath and body shampoo, conditioner, hand & body soap, lotion.  I normally do not prefer fragrance items; however, the items they provided was exceptionally soothing (like a spa).  Shower head is Kohler with very powerful water pressure!  After I got home, I purchased the shower head from Home Depot.

    Free wifi in the lobby (there is also a Starbucks in the lobby of the hotel.

    The Marriott provided more of a spa-like vacation while I was only there for a short business trip.

    28/02/13 | Link | Rating: 5.0
    303. Gerry B.
    Our recent stay at  the Marriott in San Francisco  was absolutely a wonderful experience...from the moment we stepped out of our car ...everyone were extremely friendly....the front desk knew we had a long journey and check in was a breeze with smiles...rooms are very comfortable and the staff see to every detail without us asking....breakfast was a real wake me upper...warm welcomes from the staff and a good selection of food....we truly enjoyed watching the sun comes up from our balcony window....we have traveled far n wide....and stayed in many different hotels...but to find all these qualities tied up in one ...was definitely a welcome...we have already decided any time we are in San Fran...Marriott Marquis is our home away from home...thank u everyone for making us feel so special....

    21/02/13 | Link | Rating: 5.0
    304. Robbie R.
    The most comfortable bed I've slept on and an amazing 180 degree bay view.

    I don't understand why anyone would base their review solely on a conference and coffee without staying at the hotel or even knock off stars for Wi-Fi and valet. I got a smelly taxi that didn't take Amex, but that didn't affect my rating of he hotel. Not all hotels offer free Wi-Fi or other amenities unless you are at least A gold member status. No worries, I tethered my cell phone.

    I had a bay and city view on two of the four sides of my corner room. I was close to the mall, downtown and my work site. I stayed over two weeks and it was extremely comfortable and quiet. The pool and gym were well sized and well maintained. Maid service was very good. Hertz in the lobby but to avoid parking fees, I prefer Zip cars. The roof bar view was breath taking. I did not try the restaurants. They did have a bag check to hold my luggage at 7am but they just let me check in (gold card perk? maybe). There were some loud drunk nurses in the adjacent rooms on the last weekend, but that turned out to be a happy ending..

    Cons:
    Room service breakfast was expensive. The mini bar was expensive but even though the liquor store was about a block away, you can access it at 2am or later. I was not billed the amounts shown on the menu card. The ice machine was broken on my floor.

    18/04/13 | Link | Rating: 5.0
    305. Brian F.
    I have to admit the accommodations are nice. The rooms are fine and clean, The staff attentive and courteous. However, this hotel gouges for every nickel and dime for every customer that walks in. They charge  a $5.00 delivery charge on top of a 15% service charge for room service. So that a roast turkey sandwich and a Coke becomes a $40 meal. They charge $62 per night for parking. They also charge $15 per night for the Internet. Perhaps the high-class hotels think that it is okay to gouge  their customers because they can afford to pay $265 per day. But I think it's unconscionable.
    We all have Internet homes, we all know how much it costs to install wifi into our homes. At $265 per night, for their cheapest Marriot can afford to do that at no charge.
    I am an elite member of the Marriott rewards program, so after checking in I went upstairs to my room and called the hotel front desk when I noticed that there would be a charge for Internet access for the room I asked the front desk if elite members are charge for Internet access and I was told, they did not.  They did not question or differentiate between silver elite of the various other elite membership programs. So needless to say, I was flabbergasted when I noticed it charged on my bill. I went to the front desk and they graciously (sarcasm) credited me for two of the four days. While at the same time telling me that no staff member would ever have told me that they don't charge for Internet service.
    There are many hotels in downtown San Francisco. Many of them, at least attempt to appear, as if they are not trying to gouge customers at every turn.
    The hotel offers the free Internet in the lobby and thinks that they are offering an amenity worth noting. However since in reality it cost very little to wire the rooms with wireless Internet they're just taking the opportunity to gouge customers.

    This hotelier begs comparison unfavorably to those infamous hoteliers portrayed in Les Miz.

    There's an old saying, "there's a sucker born every minute ", I just didn't think Marriot took that saying so seriously

    18/02/14 | Link | Rating: 2.0
    306. zoe c.
    This is my first posting ever about a hotel. It's more to give advice than to complain... The hotel is very nice, in a great location, and we lucked out with awesome 180 degree views of SF, But wholly cow- don't get a room close to the elevator. Those elevators are non-stop annoying background noise that could not, would not lull me to sleep. I'm writing this a groggy mess because I couldn't get more than 30m of sleep at a time. It's amazing how much those elevators run even at 3-5am. I paid over $500 for my room for a night as a kid-free getaway, and now I have to go back to be being a mom without any shut-eye. I left the hotel two hours ago and I can't seem to turn off the sound of the elevators it's so constant and pervasive. I'll stay there again someday, but not in a room near an elevator.

    27/07/14 | Link | Rating: 3.0
    307. Derek E.
    Rooms are average.

    The top floor bar has a great view but closes too early, in my opinion.  Lobby bar is pretty good.

    Stay away from the food.  Food poisoning was rampant during my stay here.

    I will not stay here again of my own volition, which stinks because it's a really good location.

    01/06/13 | Link | Rating: 2.0
    308. G M.
    This was my first stay in THIS Marriott.  Typically, because of it's size, it is often booked for one or more conferences and this case was no exception.  This Marriott is a busy, bustling place with lots of lobby traffic. The location is convenient to BART, Muni and bus / cable car services are only a block or so away. The doorman also maintains cabs in waiting for those needing cabby transportation and during peak times, there is a formal line.  The lobby services include baggage storage for early check ins or late departures and is convenient to use.  The gentlemen handling the bags were helpful and friendly though at the time juggling a lot of guests.  Don't forget to tip those guys.

    The rooms are exceptional, fresh smelling and very spacious. The room safe worked properly and is sized to hold most larger laptops and other items to secure.  The bathroom is spacious, clean, well maintained and supplied with useful toiletries.  The hot water and pressure were super for showers - even on the upper floors. We had a nice view of the downtown area and for early risers, caught the sunrise peaking over the water. The beds were super comfortable - not too hard and the room quiet.  My finicky back did not complain once about them - which is very very rare and my ears did not wake me up from adjacent or hall noise.   The 6 main elevators were quick to respond and deliver to all floors.

    Free wi-fi is available in the lobby.  In room wi-fi may be covered by the conference, otherwise it's the going rate of $15 / day.   There is a Starbuck's in the lobby which can get hectic.  Recommended alternatives are 2 more Starbuck's out the front door and less than 1 block away down the street toward the Super Target - one on each side of the street.  There is also a Peet's Coffee about 1 block away on an adjacent corner - you choose your caffeine supplier!

    The front desk was helpful when the room key "expired" and had to be renewed late one evening.  I understand the parking fees can be eye opening, so check before you bring a car.  Overall, for the Marriott Gold Members, this is the place to stay.  For non-members, the room rate with taxes, even at the conference discounts, is on the upper side of reasonable for the Union Square area but not out of line with everything else nearby.  Cheers.

    05/05/13 | Link | Rating: 3.0
    309. Evelyn B.
    I love staying at this hotel when in the City.  My kids and I were just there a few weeks ago for about a week.  The breakfast buffet has a lot of choices, not just the typical breakfast fare, but some fun combinations for made-to-order omelets.  For summer, the kids can have the breakfast buffet for free with every adult ordering it; helps a little bit with the wallet!  The hotel is in a great location - you can walk practically everywhere downtown - Union Square, Nordstrom, Financial District, Moscone, Yerba Buena and more.  A little longer walk to the Ferry Building, but you can also take the local bus or the cable car to Fisherman's Wharf.  BART is also close by if you want to venture out to Berkeley and Emeryville.  

    The staff is very nice and helpful.  The fitness center is quite large with a good sized pool and jacuzzi.  The Mission Grille restaurant were very nice, especially on mornings when we were rushed to eat and head out for activities.  The room was also very comfortable and our requested hide-a-bed was actually a love seat sized full bed for my son.

    Can't wait to visit again!

    27/07/13 | Link | Rating: 5.0
    310. Jyoti C.
    Good location-block away from bloomies and Westfield mall in union square :), clean and updated accomadations, and the best part---'The View' rooftop bar/lounge on the 39th floor of the hotel!! Rightfully named as it has an unobstructed view of the bay bridge and the city lights which is ideal for a date night in the city! Would stay here again when in the area!

    04/02/14 | Link | Rating: 5.0
    311. Irene Z.
    Stayed for a 5 nights last month for a conference and meetings.  It was the same weekend as the Nike Women's Marathon, and this Marriott was busy.  They kept things running smoothly amid the hustle and bustle, and it was a very pleasant experience.

    I was impressed with how efficient and friendly the Marriott staff is.  It's the standout here and the reason for 5 stars.  I got in late on a Friday night and my attempt at mobile check-in was unsuccessful (my own user-error).  The Front Desk was busy even at 10pm, but I didn't have to wait long and was checked in and headed up to my room before I knew it.  From the Front Desk, to Housekeeping to Bell Stand, Meetings, and Concierge, it was a top-notch experience for me.

    The lobby and foyer were spacious.  Modern throughout the lobby, I think they went through a recent renovation. Nice main dining room and bar/lounge in the center.  Free wi-fi in the lobby areas.

    My sleeping room was a standard double...comfortable, roomy, clean, and nice desk space to get work done.  I was in the low-rise tower, making it convenient for me with my meetings since most of the meetings span floors 1-5 and I didn't have to transfer through the different tower elevators (low-rise, mid-rise, high-rise).  The elevators here are unbelievably speedy, though...I never had to wait more than a minute to catch one!

    Meeting rooms were well-maintained.  I was in a few different meeting rooms, from the smaller/enclosed rooms to the larger and ballroom level rooms.  Room temp was perfect in all my meetings.  I've been to meetings in hotels where it gets way to hot and/or is way to cold and we had to call in staff.  Not the case here.  Wi-fi worked well in all meeting rooms and I didn't run into any issues connecting.  Staff checked in frequently but was never disruptive.  A/V was set and everything was on point...we even had a last-minute request to set more power strips in the room.  A/V had them set (and taped down) with time to spare before the meeting started.

    I love how close and convenient this Marriott is to the Moscone center.  We were in Moscone West last month and it was less than a 5-minute walk.  There's also plenty of shopping, dining, and museum visiting to be had in this area.  A little far from the Wharf, but easily commutable via cable car or bus.  And the Target across the street was handy for last-minute necessities.  Starbuck's literally on each corner  at Fourth & Mission (and in the hotel...though more pricey in the hotel).

    FedEx Office available in the hotel.  I had to use the printer/copy machine at about 2am one night/morning.  It's 24-hours for guests with room key access.  This was immensely helpful.  I came back later that morning and FedEx staff was friendly as well.

    I checked out on a Wednesday morning, my meetings didn't end til that afternoon and I asked for late check-out which is complimentary until 1pm.  After that, there's a charge.  I ended up checking out in the morning anyway, and storing my luggage was no problem.

    I have to especially note this...When I came back to pick up my luggage after my meetings and before heading to the airport.  The Bell Captain hailed me a town car because the taxi line was long and I was looking at a significant wait.  The town car was only $5 more than a taxi and I appreciate them working to get me out of there. But, as I was rushing to collecting my luggage and get out to the car, I left a pair of newly purchased shoes (from SF Niketown!) on the bell stand...didn't even realize it till the Marriott called my driver, literally right before we got onto the freeway.  They caught him in time asked him to return to the hotel so that they could get my shoes to me.  My driver was more than accommodating, and sure enough, once we pulled back up to the Marriott, they were waiting for me, shoes in hand.  Not happy with my own carelessness, but certainly grateful to them for looking out!

    I'll be back in April for a longer trip, and will be back at the same Marriott. Definitely looking forward to returning.

    10/11/13 | Link | Rating: 5.0
    312. Kim L.
    Let me say that I would have given the Marriott a 4-star rating had it not been for an unacceptable experience that was totally within the hotel's control.  I'll get right to the point and direct this to the hotel management.  

    Folks:  Stop running up housekeeping staff to perform restocking or whatever to the floors between midnight and 6.  Just stop. We are at the hotel at night largely to sleep.  We are attending conferences and business meetings all day and then want to sleep.  You have great beds and stout walls, but just stop using the elevators in the middle of the night.  

    In my instance, I was on the 14th floor. Between about 3 a.m. to 4:30 a.m., the housekeeping folks were entering and exiting via the service elevators a couple times about every 15 minutes (I did not technically monitor the exact timing, but woke up EVERY time once I was first alerted to the bing).  If the elevator did not have an arrival announcement alarm (Bing!), I would not care.  But it does. And it is loud. I was at about 4 doors down from the elevator area and it was still very audible.

    There are double doors separating the elevator area from the main hall and when I walked by in the morning, they were open (although there was a sign on the *inside* that said "Keep Closed"). Keeping those doors closed might help and it's possible that someone (a very lazy someone) left the doors open so that he/she would not have to deal with the door.  Please check it out for yourselves.  

    Well, whatever:  Major fail.  

    Otherwise the hotel accommodations were awesome in every respect.  Great concierge staff, great bedding and pillows, wi-fi, clean rooms, and totally functional conference venue. I did not eat onsite so I cannot address the food question.

    However, I would be VERY hesitant to ever stay there on a visit other than specific to an in-hotel conference unless I could get total assurance that I would NOT experience this binging of the service elevators late at night.  Just stop.  I get it that visitors might be coming up any time of the day or night to their rooms, but YOU, the hotel management, have it under you control to knock that @#$% off.  Do so.  Add day staff to get your restocking (or whatever it is you are doing) done while everyone is out at their conferences, in meetings, seeing clients, or even working in their rooms.

    14/09/13 | Link | Rating: 2.0
    313. Angela L.
    I was here for a big seminar, and while it wasn't the worst seminar experience ever, it was far from the best. This review is for the seminar rooms only, and not for the hotel rooms.

    For starters, they have the worst seminar coffee ever. It's not just that it tastes bad, it's also -- along with the tea service -- whisked away by staffers seemingly as soon as it is brought out. Thinking about having seconds? Better get them while you're getting firsts, because when you come back ten minutes later, the whole coffee service cart will be gone, disappeared as if it had never arrived.

    The basement has zero cell-phone service, so forget about staying connected to the office -- or anyone else -- while you're seminar-ing. And if you want access to the wi-fi, you have to pay $15 a day. What's next, charging for electricity? This is a pet peeve of mine; large, expensive hotels that charge for wi-fi. Hey, if the Day's Inn can provide it for free, how about you follow suit, Marriott?

    The restaurants and the Starbuck's branch in the hotel are totally unequipped to deal with the crush of seminar diners. For Starbucks, my suggestion is to exit the lobby, turn left, and go to the one on the corner. If you need a snack, there is a Target just to the left of the Starbucks. They have nuts and other snacks down with the gum and candy. Skip the overpriced fare at the hotel gift shop.

    Okay, so they do have nice meeting rooms, and nice bathrooms. But the lack of wifi and phone connectivity really left me with nothing good to say about my seminar experience here.

    07/03/13 | Link | Rating: 2.0
    314. Brian C.
    Overall the hotel was pretty decent. Clean room and maid service every day. We booked the Junior Suite which was nice for two people. Decent sized living room with a table. We had a couch and two sofa chairs. The bedroom was nicely sized and it also had a work table. No complaints on the bathroom and shower either.

    I booked months in advance and did ask for a roll away bed and I high room and got neither. They also placed me in a room overlooking the lobby area where some type of convention was going on (I am not complaining about the noise). It took us about 5 minutes to walk from the elevator to our room since we were placed on all the way on the other side of the hotel. One good thing is that due to the placement of the room we were pretty much tucked in a corner so we could play our music as loud as we wanted with no complaints. Room also seemed to block out most of the noise as well.

    Staff was nice and even though I did happen to touch the item located in/near the fridge, I was not charged. Someone did come to do a "stock check" to see if I did use anything. Price of the room was fairly priced as well.

    21/06/12 | Link | Rating: 4.0
    315. Rowena L.
    Giant bed, great location, personable service? Yes please. If only breakfast was included.

    01/07/13 | Link | Rating: 5.0
    316. Sammy C.
    We were originally going to stay at some other hotel but the other one got overbooked and ended up canceled.

    I then booked Marriott at the very last minute (like around 10pm) on a Saturday night; the lady on the phone who confirmed our reservation was quick and helpful.

    However, when we arrived to the hotel, their address isn't the main entrance (the spot to drop off our car for valet), we had to drive around and around because they are neither one way or no U-turn allowed. So after trying for like 15min, we finally got our car parked; I wonder why they don't have the front door valet entrance to set as their main address.

    The room was pretty roomy and comfy; we got a room on the 10th floor, king size bed. Bathing products were by Bath & Body Works, not the best but already better than tons of other hotels out there.

    Very convenient to walk to the downtown shopping area, we could take the cable car from Market all the way to Fisherman's Wharf for just $6 each person (we let our car to stay parked in the parking garage since it's good for 24hrs.)

    Check out time is 12:00pm not 11:00am, which is a good plus! Overall, I liked it here except the front entrance part and the valet part (almost $60).

    25/04/12 | Link | Rating: 3.0
    317. Tricia K.
    Very busy Marriott in the heart of downtown SF with convenience to shopping and transportation. This hotel is pretty large and thus very busy at all times of the day. I didn't spend much time in the hotel itself but I found it comparable to most Marriotts. Overall, it is very comfortable and runs like a well oiled machine. It isn't a hotel with a lot of original character but if you want to stay in a Marriott you can't go wrong with this one. It is pricey because of the location.

    06/07/13 | Link | Rating: 4.0
    318. Carol L.
    Hotel is clean and in decent location.  The staff pretty much sucked.  It didn't really affect my world, but how hard is it to be friendly and helpful.  Apparently too hard for this hotel.

    29/04/13 | Link | Rating: 3.0
    319. Eduardo F.
    Very well located nice staff and rooms relatively new. Price is not so high to be in san francisco downtown.

    06/03/14 | Link | Rating: 4.0
    320. Lorna C.
    After staying at the hotel for a week, I decided it's appropriate to leave some feedback. As a Marriott Gold member, they placed me high up in the tower with a nice view of the city and have me access to a concierge lounge that seemed to not be open with stuff at the times I needed to. The elevators are fast and partitioned out based on which floors you are going to so it cuts down on elevator waiting. A plus! My main complaint which is really worth a 2 star review is that the lighting in the room is terrible! You can't see anything you put in the closet and it makes it feel quite dank. I want to be able to see my clothes or myself for that matter when I'm in a room. The beds are comfy and the staff is friendly.
    The only thing that saves this review are the connected and nearby amenities. In the bottom of the hotel sits a MoMa shop: to grab some gifts for loved ones, a Mexican restaurant: which was actually quite tasty, a Belgian chocolate shop: more gift ideas and a papa beard: a cream puff pastry shop. It's also across the street from the Monscone center if you are there for conferences and just a block away from a stellar shopping mall. It's about one mile from the pier and embarcadero for running- though you have to get through some smelly streets and aggressive homeless people on the way.
    I just don't love the hotel because it doesn't feel clean and modern and well-lit. It feels like a fuddy Marriott.

    01/11/13 | Link | Rating: 3.0
    321. Mach S.
    We stayed six days at the Marriott Marquis while on vacation in the Bay Area. My family loved this hotel and so did I. This hotel is right in the middle of everything in San Francisco.

    Since we flew into San Francisco, we used Yelp to find a good Limo service ( yelp.com/biz/kcs-limousi… ). It is very expensive to park a car downtown. KCS did a great job!

    Check in was easy and we got a great room that over looked Yerba Buena park. The A/C is a bit anemic, but we bought a fan to supplement it. There is a Target store right across the street that carries everything! The room had snacks and a mini-bar, but don't touch them or you get hit with a big bill. Buy your snacks at Target!

    We paid for the concierge level rate and it was the right thing to do. The breakfast you get on the concierge level was awesome, but was the same thing each of the seven mornings we stayed there. They had scrambled eggs, bacon, oatmeal, fresh fruits and breads. Plenty of coffee and tea, with bottled water and a limited selection of canned beverages. The Hor d'oeuvers that started at 5:30pm to 7:30pm did vary from day to day, but had a good selection of meats and cheeses and crackers. The Dessert Bar after 7:30pm was a bust, and consisted of three very basic items like brownies and cookies. You can get free WiFi in this area too. You'll pay $15 for a 24 hour WiFi in your room.

    We bought the San Francisco "City Pass" that gives you seven days of endless access to Muni, cable cars, street cars, Metro and buses. The Marriott Marquis sits right at the intersection of Market and Powell streets, which is a major Muni hub. You literally walk out of the hotel and can take public transportation to anywhere in San Francisco. We rode the street cars to Fisherman's Wharf and Pier 39 many times with no problems.

    Our beds were awesome! Our maid Alice was great and took good care of us for our entire stay. All the hotel staff were friendly, helpful and met all my requests. The hotel is very clean too!

    I highly recommend the Marriott Marquis!

    18/06/13 | Link | Rating: 5.0
    322. Karen N.
    I've stayed with Marriott Marquis twice - once in New York, and another time in SF. So far both my experiences have been really good. Like the one in New York, the Marriott Marquis in San Francisco is located right in the heart of the city, which isn't too shabby because you'll be right in the middle of all the good stores! I'm talking about:

    * The Container Store (which, by the way, is right across the street)
    * Forever 21
    * Apple
    * Old Navy
    * CVS
    * Walmart

    So maybe not good stores, but it certainly is convenient!

    The hotel itself is very nice; great interior, clean rooms and great service. I would come back in a heartbeat!

    12/04/13 | Link | Rating: 5.0
    323. Marina T.
    Stayed here over the weekend for my birthday.

    Pros: Beautiful hotel, nice, spacious rooms, super polite valet staff. Also, even though checkout was noon, they held my bags in storage so I could enjoy my day in the city.

    Cons: Noisy (I had hoped to sleep but couldn't due to all the traffic, ambulance sirens, and horns). I was on the 25th floor. Haha!

    A hotel staffer knocked but left no time for me to answer, and barged in when I was topless....with the excuse he had to service the bar. Check out was noon, he barged in around 10. Kinda weird.

    I just had purchased a BMW, so I was hoping to keep it parked at the hotel, in a safe place. I did, but for $60.

    Beware of the in-room snack area. You touch it, bump it, breathe near it, you bought it. It can add up when a bottled water is $8.00 and M&M's are $6. Be careful!

    20/05/12 | Link | Rating: 3.0
    324. Bernard G.
    This Marriott is the not so hidden gem in San Francisco.  Perfect location if you don't mind $209 a night or marriott points.  Great breakfast if you're a member of their Elite program.  Close to AMC theatre and close enough to walk about a mile to AT&T park (or short bus). Also perfect for Moscone Center.  Myleen From the hotel is terrific.

    11/04/14 | Link | Rating: 5.0
    325. Celia T.
    Loved the stay here. It was close to everything, Ross, Old Navy, CVS and Walgreens and the mall less than a block away. I was on the  fifth floor street and there were some street noises since I faced 2nd street looking at old navy.  The pool is on the fifth floor and all the elevators end up there so you can take any flight of them.

    There is a starbucks inside the hotel and the lounge/bar downstairs is nice and spacious. We tried to go to the top floor for the sunset but it was PACKED at 6, so we went to grab food at the cineplex a block away instead. The room was a good size and clean. Missing one star for no free internet and and 60.00 parking for guests. Its a little much don't ya think? I understand if its not guests staying but for guests thats almost the price of a room itself outside the city.

    13/09/12 | Link | Rating: 4.0
    326. Annie T.
    I work nearby here, and over the years the experience has been hit or miss. The View lounge generally has pretty good service. The Starbucks employees are very friendly. The concierge always says hi in the mornings. Perhaps the worst part about this hotel is the door service. One of the gentlemen recently lashed out at me while I was six months pregnant for trying to get a cab there to visit my dad in the hospital, in the same way that the very same person instructed me to previously, and then proceeded to tell me how he was "sick of everyone taking liberties and was trying to get control of his job" and that "I should know better". Not my problem, especially since you're 1) paid to be friendly, 2) told me to do what I was doing, and 3) continue to be rude day in and day out. I prefer to not spend my money at this hotel anymore as a result.

    21/04/13 | Link | Rating: 1.0
    327. Brendan W.
    Very nice place to stay while visiting San Francisco. Great nightlife in the area. Bar and grill are great. Close to the Cable cars which are always fun to ride on. The room was very clean, of course we expect that, but still, just saying.

    15/10/13 | Link | Rating: 5.0
    328. Angela H.
    This hotel does a great job for conferences. The bar at the top has great views and is a good place to meet people.

    However, the hotel does not have bike parking or bike racks.  They can get a free bike rack - sfbike.org/?bikerack - so I hope that next time I go with my bike the concierge doesn't try to send me diagonally across from their car park.

    19/09/13 | Link | Rating: 3.0
    329. Ryan P.
    Two and a half years later and I'm back!  This time I had a beautiful corner room with a stunning city view.  The service was great and I never wanted for linens or the like.  My only disappointment this time was the concierge lounge which did not have any evening alcoholic drinks which was surprising.  At least I had my cookies and coffee.  If you've bit stayed here before, be prepared for chaos.  This is a VERY busy hotel both with tourists and business/convention goers.  The location is what you are really paying for.

    29/07/13 | Link | Rating: 4.0
    330. Dishan W.
    Came in here for two nights, and it has a great location, it's massive which is a nice feature when you're a spectator from outside but when it comes to being a guest and having a room that takes a long walk to get to from the elevator it gets frustrating very quickly. They do have a pool and a hot tub, but for a hotel this size you would be lucky to find yourself enjoying a quiet swim.

    The rooms did not hide their age well, all Marriott's do come with the standard furniture and quality so that all makes their beds very comfy, but for some reason in our double bedroom the TV was way off centre making the occupant of one of the beds to be really far off from the TV. What's up with that?

    The lobby is large but not very inviting, the hallways smells old but on the flip side the staff were friendly, free WiFi in the lobby (I've given up expecting hotels like this to step up for complimentary WiFi in the rooms) Starbucks in the lobby if that's your thing, a massive conference area and a good location with not too ridiculous a price makes this hotel stay-able, but keep it as a "Plan C" because you're bound to find a few more for the price range that are probably better.

    24/07/12 | Link | Rating: 3.0
    331. Aimee R.
    Location is the best part about this hotel because you are only a block or two away from many different attractions. One thing that I was surprised about was that even though we were on a busy street it was still rather difficult for us to get a cab, we waited about 20+ minutes. We stayed on Halloween weekend and that played a part on the delay but also heard the valet guy mention that on busy weekends the cabs do not frequent driving down 4th street because they'd rather drive down busier streets!

    We stayed in a King size room on the 7th floor and it definitely had a lot of extra space in the room. My only issue was that the room carpet seemed dingy and the room smelled as if they were trying to mask a musky smell with room scent or that scented powder that you put on carpet! The rooms definitely need to be upgraded a bit.

    The bed and linens were clean. The bathroom was clean for the most part but you can tell that it was just old and needed updating. Also, our air conditioner was having issues. It just never got cold enough.

    Some other services that we were also not too happy about were that valet parking is pretty pricey and that they do not have 24 hr room service. Valet parking costs $60 per night but they leave you with no choice but to pay because it is the most convenient option. After a night out it's nice to be able to order food in your room but we were able to ask front desk for late night options that deliver, but were given a disclaimer that sometimes delivery for those places can take a long time.

    We originally had a reservation at the JW Marriott but we switched to this hotel because we liked the neighborhood better than where the JW Marriott is located. It just seems a whole lot safer.

    29/10/12 | Link | Rating: 3.0
    332. Briana W.
    I have a lot of small shows here and there always seems to be an issue with shipping and receiving.

    However, Joe with security was super helpful tonight when dealing with my outbound freight after the Breast Cancer Show. Thanks for all your help Joe!

    08/09/13 | Link | Rating: 3.0
    333. Lyndsey C.
    GREAT LOCATION, very nice interior, great café/bar/restaurant, extremely friendly staff, and great meeting/conference hall and rooms.

    I have not seen the inside of the guest room as I am reviewing this hotel as an exhibitor at a conference taking place at the hotel.  The hotel is open and well designed and decorated very nicely.  The staff is incredibly friendly (at least the bellmen and the people dealing with conference people in that area)...  The location of this hotel is really unbeatable... right near Market Street on 4th street (between Market and Mission).  It is a fantastic location... near Union Square, great shopping, street cars, Yerba Buena Gardens, and China Town.

    18/11/12 | Link | Rating: 5.0
    334. Eric O.
    Definitely a classy Marriott property.  Although they seem to hold a lot of conventions, the floor plan and elevator distribution makes it manageable.  We stayed on the fifth floor with a window view of the atrium.  It was the largest hotel room I've been in, although there wasn't any natural light.  If you're sleeping off a hangover, this could be a definite plus.

    Great service and large concierge lounge.

    15/10/13 | Link | Rating: 4.0
    335. Andrew C.
    Great hotel with great service and fantastic warm beds.    i stayed for a meeting and will definitely will stay here again .  perfect location and loved the gym!!  the gym was the best. .. great indoor pool.

    30/04/14 | Link | Rating: 5.0
    336. Dan B.
    It seems to be an age-old problem: How do you keep an older hotel looking fresh, modern, luxurious?  The SF Marriott still looks classic on the outside, with some modern touches in the lobby.  But its old age still peeks through here and there. For instance, the elevators look dated, and the hallways look like the inside of a Holiday Inn...from about 1990.

    But it was the service here that really won us over.  Everywhere we went, from the lobby to the bell desk, from the valet to the bars, we encountered a gracious and accommodating staff. We were treated like royalty, and after a while...we kinda felt like it.

    It was also nice to have a decent hotel bar to retreat to after attending a black tie dinner. The top floor lounge, called "The View," was a convenient place to end the night.

    Tips and tricks:
    -- Valet Parking is scandalous ($58 a day); Your best alternative is to park at the Jesse Square garage, with an entrance off 3rd St. ($25/day). It's a quick elevator ride and a 50 yard walk to the hotel back entrance; A no brainer
    -- The Starbucks in the lobby can get jammed. Go out the front door and there are two more, each a block away in either direction.

    28/06/11 | Link | Rating: 4.0
    337. Patricia P.
    We received the best service imaginable. Great room, awesome food and Allan at the Concierge desk was amazing.  He knows San Francisco so well, he booked us in  to a great restaurant.  Our whole stay was smooth.
    The Marriott has done some major changes and the only thing I didn't like so much was the concierge lounge, it has lost its cozy charm.
    My husband is a Marriott platinum elite member and it pays to be loyal.

    18/11/13 | Link | Rating: 5.0
    338. Kitty C.
    The service at this Marriott is by far the best out of most of the Marriott's I have stayed at.  Kudos to their Director of Housekeeping and their staff for making sure I got the right pillow for my neck that relieved my chronic neck pain.  I love this Marriott so much I won't stay anywhere else when in SF!  Truly the best experience ever!!

    15/05/14 | Link | Rating: 5.0
    339. Sarah H.
    I will not stay at this hotel again. It wasn't absolutely horrible, but for the price I paid I certainly wish I had stayed elsewhere. A few things:

    - Not to the fault of the hotel, but a marathon was going on the next day and a road close to the hotel that is needed to access the airport would be closed for the race. Therefore, we had to plan parking accordingly so that we could leave early for the airport. However, AT FAULT OF THE HOTEL, not one employee - valet parking, Concierge, or front checkin desk - could give us a solid time for when we can expect not to have access to the street. One said 530am, another 3am, and the concierge said they were barricading streets at 7pm Saturday night! All in all, they advised us to not park with them because they "just don't know" what the plan was. We ended up having to park 6 blocks away. Upon waking up and leaving the hotel at 5am, the streets were completely open and we could've parked in the Marriott parking with no problems whatsoever. Instead, we ended up dragging our luggage for 6 blocks. I know it's not a huge walk, but we're unfamiliar with the area and at 5am it's dark outside. It's not the safest walk by any means. The Marriott, being a hotel affected by the marathon, should've worked with local officials better to nail down an expected time for street closure. They 100% knew guests would be affected yet failed to get accurate information relayed to guests.
    - Our room was TINY and extremely outdated. It looked like a 1970's hotel with odd shaped lamps and ugly carpet. I could've stayed at a Motel 6 for that decor.
    - There was a huge rollaway cot in our already tiny room when we got there. It was taking up so much space we couldn't even open our bags on the floor on that side of the bed. I called the front desk immediately and the conversation wasn't fruitful. I said, "I'm calling because there's a large cot in our room" and the man said, "Oookaay?" Ok? I asked if he could remove it and he asked, "Did you order one?" Ugh, no, hence why I'm calling. So he said he'd send someone ...never did. I had to walk down to the front desk half an hour later and ask again.
    - Minor, but when we got there around 530pm on a Saturday we had to use the restrooms. The line to check in was long and we'd been driving all day, so we visited the public lobby restrooms and both sides were closed for cleaning. I understand the need to clean, but it seems like 530pm, Saturday is a peak business time. The lobby was filled with guests and public so I was surprised that it was closed.

    I'm glad we only stayed for one night. At the price I paid, I won't stay here again.

    18/05/14 | Link | Rating: 2.0
    340. Joe B.
    Conference days. This place is well setup for those company meetings

    26/10/13 | Link | Rating: 4.0
    341. Cynthia L.
    The Marriott Marquis was once again the host hotel for the SF dragon boat races. Although Marriott raised their nightly rate for a block room compared to the year before, it was still cheaper than any decent neighboring hotel in Union Square and it was well worth the cost. Convenience and bed comfort were most important to me and the hotel delivered both. I slept soundly, had plenty of space in my hotel room to share between 4 people, watched TV on a large flatscreen TV, and received all my room requests without any fuss (requested mini-fridge was already placed in the room and hooked up.)

    Two gripes during my stay: 1) confusing, maze-like hallways, and 2) the terribly long taxi line. 15 people deep and not even moving! There were barely any taxis that stopped at this hotel, despite the long line of customers needing a taxi. Taxi, please? Don't count on it. Take the BART or MUNI, or fight on the streets for an unoccupied taxi along Market Street.

    18/09/12 | Link | Rating: 4.0
    342. Mai N.
    Im not sure about the room yet. I called to check the pirce for the parking today. The guy was rude. He told me its 62/night. I said thank you. He just hung up w.o. Saying anything.

    23/05/14 | Link | Rating: 1.0
    343. Mel I.
    Stayed 2 nights here because I attended a company event in Frisco. The room I requested when I made my reservations  was sold out upon check-in and they refused to give me a better alternative.  Other then that the vallet and room service staff were very nice.

    18/06/14 | Link | Rating: 3.0
    344. Holly S.
    Booked a room here last minute for an anniversary and we loved it. It was a little out of our budget because we were too late to get good deals online. But we were luckily upgraded to better suite. Can't tell you why! Checked in desk were super friendly and quick. The room was beautifully organized and clean. We went to their bar, it was packed and filled with fun party people. We had a blast. We love that we could walk around at night here because it's walking distant to a random shops outside. Will definitely be coming back and of course will book in advance!

    04/10/14 | Link | Rating: 5.0
    345. Whitney B.
    En route to Los Angeles, we stayed here while we were visiting friends who moved from Seattle to San Francisco.  Checking in to my room, the lobby felt a little odd and impersonal.  This place must be popular for different conferences because it was filled with business professionals with egos so inflated I could have suffocated.  I'm surprised I didn't receive more attitude from their concierge during check-in.  The staff there were all congenial and did their job well.  If only I can say the same thing for Seattle hotels.

    We had four people and were able to get a 2-bed suite with a view of downtown.  Not much to fuss over, really, with that kind of view.  You look to your left, you get a view of skyscrapers and towers and cars.  On your right, surprise, it's exactly the same thing.  It was also a little murky that day so the view was less than ideal.  

    The rooms passed my cleaning inspection.  It smelled clean and not too much like it has been on a 24-hour cycle in chlorine and bleach.  The beds are surprisingly comfortable and I had one of the best sleeps but that's probably because we had a long road trip.  I wish I could say the same for pillows, they were a bit on the limpy side.  

    My most and least favorite thing about this hotel is the location.  It is near everything that you could possibly want.  However, being that it's downtown, navigating the place yourself in your car is like a horror film you don't want to watch.  It is almost enough to send me off in a homicidal rage because their streets makes zero sense.  So if you have a car, valet that shit and just walk and explore the sights.  Unfortunately, I didn't explore downtown as much as I had wanted to as we were on a tight schedule but I do remember seeing lots of shopping and lots of restaurants at your disposal to freely indulge.  

    Overall, decent amenities with a nice staff.  Not memorable in that many ways but it's a nice facility and I would book a room here in the future when I am in San Francisco again.

    23/07/13 | Link | Rating: 4.0
    346. Tiffany C.
    Why is it, the more a hotel cost, the less you get?  Granted we didn't pay the $609 a night listed room rate..but sheesh.  No free wifi, parking at $60 per night.  Mediocre A/C (there is not way in haddies you can convince me our room AC was cooling to 60 degrees).  The bed was hard, but at least the linens were nice.

    The toiletries were Bath Bodyworks, which were nice smelling.

    Other than the location, I am not happy that we dropped so much money staying at this hotel.

    The concierge and the doormen are about the only nice features I would recommend about this place.

    27/08/13 | Link | Rating: 2.0
    347. Matthew N.
    I have always been satisfied with Marriott stays and this was no exception. I felt the staff was great, the property was clean, the rooms were decently sized for San Francisco and the location by Union Square was perfect. My only complaint about the hotel is that it is very, very outdated. Despite being outdated, the property was well maintained and not run down in the slightest. Once the property is renovated, it will definitely be a truly great hotel!

    01/07/14 | Link | Rating: 4.0
    348. Rob N.
    The downtown SF Marriott Marquis is a fairly average Marriott property, but it's pretending to be a bit more grand and luxurious than it really is. I'd booked into the Stanford Court Renaissance originally, but realized that in order to get to the event I was attending, I'd be trudging up and down Nob Hill several times a day. So, I rebooked here.

    It's very convenient to downtown, right off of Market St. and near to Union Square, BART, SFMuni, the Powell St. cable car turnaround, and the Moscone Center. You can be at the front desk from SFO via BART in about a half-hour for $8 and change. Plenty of restaurants and entertainment close by, too.

    Still not a fan of premium internet access fees at premium properties, when their down-market brands offer WiFi or wired 'net access for free. Why, Marriott?

    24/10/12 | Link | Rating: 3.0
    349. Leah W.
    Chain hotel with a boutique feel.

    Pros: Friendly staff, decent room price.

    Cons: No free internet, expensive valet (which is just a general complaint about every hotel in SF).

    Location: Close to Union Square and is on the best side of Market to get a cab, get to the freeway, etc. Call in advance to get directions to valet entrance!

    The long of it:
    I was nervous about staying here, as I typically stay in boutique hotels. Rarely will I stay in a Marriott or Hilton (unless it's the Four Seasons, just saying!) type hotel.

    EVERYTHING about the hotel, from the start of my stay to the end was perfect.

    Check in was a breeze (even with a 30,000 participant marathon and a 20,000 person convention in town for the weekend).

    The room was clean, spacious, and was fairly modern. The beds were SO comfortable (my mother stayed with me, and is a total bed snob), and the mini-bar had everything we could have needed. The bath products were from Bath and Body Works, and smelled great - I definitely asked for an extra ginger-citrus body lotion. :)

    During our one-night stay, LITERALLY EVERYONE we encountered was pleasant - a front desk staff with terrific attitudes (when on a busy weekend you'd think they'd be acting otherwise!), two lovely housekeepers who wanted to make sure we had everything we needed, a bellman who struck up a nice conversation and made sure our bags were where they needed to be in a split second, three luggage storage attendants who were happy to ask about our weekend and interested in our stay, two great valet attendants (Josh and Trevor) who took total care of my mom after a stressful drive due to a BART strike, and a few other people who made our stay feel like we were in a hotel of 100 rooms rather than a high rise.

    So pleased that I booked this hotel, and can't wait to visit again.

    29/10/13 | Link | Rating: 5.0
    350. Lady B.
    Hard to review since they gave my reservation away and I didn't stay here. I arrived at midnight after traveling ten hours to an unapologetic concierge who stated simply "we have a conference and are overbooked". Would have been easy to not accept my reservation two days prior. Or let me know earlier that day so I could go directly to another hotel from the airport. But they chose to ensure full capacity and take a customer for granted.

    Update: as I wait for them to find another hotel for me, I watch as anther man arrives and gets checked in successfully. So they do have rooms available for their elite tier, but they'd rather inconvenience me and send me to another hotel than give me one. Worst policy, worst customer experience

    05/08/14 | Link | Rating: 1.0
    351. Hydee H.
    Nice hotel with a generous size gym to workout.  Everyone who works here has been very pleasant and the hotel is in a great location close to tons of places to eat!

    24/07/14 | Link | Rating: 4.0
    352. Nicole D.
    Soft beds, and AMAZING view at the bar on the 39th floor which is cleverly named The View.
    The hotel does need renovation though, the guest rooms seemed a bit outdated... and parking was $70 a night. I'm used to $50/night in the city, but 70!??! Holy hell. I'm taking the train in next time. That's riiidiculous.
    Getting a cab at 4 PM on Friday evening was pretty stressful. I figured that it would take 5 minutes and it took 20 instead.
    Other than that, no real complaints.

    18/02/13 | Link | Rating: 3.0
    353. Lora M.
    It is only suiting that this would be my first review of the year. We checked in here to spend New Year's Eve in the city.

    What can I say? It was so busy but they seemed to have a system. So despite the long line, it didn't take us a while to get to our room (which was clean and nice) and get ready for the night. I was also impressed with their service that night. We requested few things and delivered it to our room in less than 5 mins. We were also allowed to check out at 1 in the afternoon so we could sleep in.

    You see how vague this review is? That's coz I really don't have much memory of what happened that night. I can't even remember how we got back to our room. All I know is I had FUN and an amazing New Year Celebration.

    06/01/12 | Link | Rating: 4.0
    354. Anne M.
    I had a wonderful stay here. The concierge desk was helpful when finding places to eat for breakfast and dinner. We had a beautiful corner room with two big windows on the 28th floor that overlooked the city. I hadn't been back in the city in almost a decade and I am thankful that I stayed here.

    Great location and I was a frequent guest at the View Lounge, the view there was breathtaking.

    30/12/13 | Link | Rating: 5.0
    355. E L.
    Great Service.  As a Marriott Elite, they treated me like an old friend and made me feel like I was their only client of the day.  Great concierge room for Marriott Elite members. , the best I have seen in the Marriott chain.  Great room and views,  I will stay here again.  Only complaint would be the cost of parking, use the 5th street garage and save the $30.  
    Walking distance to many, many great restaurants.

    03/09/14 | Link | Rating: 5.0
    356. Kayla M.
    Stayed here for a work convention, had I come for a personal trip I would have stayed somewhere else - likely in Union Square vs. the Financial District.

    The hotel underwent a recent renovation. It was decent looking but didn't look new. The first two things I noticed upon arriving to my room was #1 the room was HUMID! And #2 there was no fan in the bathroom. This is a HUGE pet peeve of mine as a road warrior. I have naturally curly hair, so I have to have a fan or I can't get my hair to straighten after my shower. Ugh.. Internet in the room was $14.95 a day so I skipped it and used my hotspot. The bed was comfortable and the room was a decent size for San Francisco. The complimentary toiletries were Bath and Bodywork's aromatherapy, impressive.

    The hotel staff was more than nice. From the food service, to the front desk to the concierge, everyone was was friendly and more than willing to give us help or advice.

    I didn't use the gym because my schedule was so packed, but I did walk through it and although it felt small and even was a bit of a weird layout, they have plenty of cardio equipment, free weights and machines to satisfy any fitness enthusiast.

    The pool is indoor, it's small but sufficient for a lap workout. The spa has limited services (nothing for nails or pedicure), but plenty of massage offerings.

    They have a bar just off the lobby, a Starbucks with free wifi, a gift shop, a restaurant on the second floor and a bar on the 39th floor called the view which is appropriately named.

    The hotel seemed to work well for our conference, however we only had about 1,000 people in attendance, we're used to larger venues and this one would not be large enough to host more than may 1,500 or so people. Most of our meals we had catered during the event and they did a good job of including color a.k.a fruits and vegetables so it wasn't all carbs. It was decent food, nothing to complain about.

    Located in the financial district it's near plenty of food, shopping and across the street from an AMC theater. It's a decent hotel, just not 4 or 5 stars as you might expect from a Marriott.

    29/05/13 | Link | Rating: 3.0
    357. Mary S.
    Great location and staff. Everyone was very helpful to our questions as it was our first time in San Francisco. Clean beds and great bar for a late night cap that comes with a million dollar view. Will definitely come back when visiting again!

    11/05/14 | Link | Rating: 5.0
    358. Michele A.
    I stayed this past weekend 2/8/14. It was a very rainy weekend.

    Our experience was excellent. From the minute we pulled into valet. The car and bags were whisked away and our bags were delivered as soon as we got up stairs. I think he was waiting on us!! The bellman was very informative about how to get to our event that evening on time, with the rain there is a delay in getting a taxi. The room was clean and comfortable. We got ready and went upstairs to The View for a cocktail and it was a beautiful sight even in the rain. The next day the hotel held our bags while we did some last minute sight seeing and lunch. This was a very nice perk considering the difficulty finding parking in the city.
    When we got home I realized we had left a wet jacket hanging in the closet. I called the hotel and they ship the jacket to my office free of charge!!

    If you are going to San Francisco and not hung up on having a Bay view. Stay here. Use a taxi or public transportation to get around town. I highly recommend this hotel.The staff is helpful and friendly.

    12/02/14 | Link | Rating: 5.0
    359. Leigh H.
    I stayed at The Marriott to attend the wisdom 2.0 conference. I'm not use to staying in a big city and alone. The room was spectacular! I had a small issue that happened and the staff took care of it right away. They even comped a night for my discomfort. The hotel is so big it's like staying in a city (if that makes sense). I loved this place!

    09/03/14 | Link | Rating: 5.0
    360. Georgia W.
    Hands down, the friendliest hotel ever. Well staffed and well run, the Marriott Marquis made my convention stay a breeze.

    When 18,000+ Realtors descended the Moscone conference center in San Francisco, I expected mayhem.

    But Marriot was clean, organized and above all else...so FRIENDLY!

    It was a seamless stay and here's why:

    - The high rise tower has beautiful views and * X- TRA comfy* beds
    - conference rooms are more than adequate
    - Bin 55 Lobby bar was pretty good and an easy meeting spot
    - Starbucks in the lobby
    - Complimentary breakfast was served every morning on 2nd floor- fruits, carbs, proteins and ....my personal fave - Starbucks Coffee.

    Gym Review:
    - free weights, kettle balls,
    - limited weigh equipment but the basics were there
    - plenty of treadmills
    - just 2 bikes- not spin bikes though
    - free!

    Walking distance to everything including 7-10 min to Union Square.

    Mels Diner (read: greasy spoon) across the street.

    Powell stop off the BART.

    19/11/13 | Link | Rating: 5.0
    361. M C.
    The hotel is in a great location with lots of shopping around. The staff was friendly and helpful. Parking was ridiculous per night! If you want to walk around the town at night in the area, be prepared for the homeless and weird folk to approach you. But overall this hotel is an above average stay in the city.

    08/08/14 | Link | Rating: 4.0
    362. Carla F.
    This is where I winded up after the "Ted" situation. It was cool, the ambiance obviously was not what I wanted while watching my Warriors take the last game of the series against the Nuggets. Whatever, I will make the best out of it. Jillians was having a special event and was closed to the public. Argh...

    Ordered some beers and food..The burgers were awesome I was actually impressed. The price for the burger maybe not ($16.00) but it is what it is.... Chomp chomp chomp.

    The waitress was very nice....though. Didn't get her name (oops).

    Won't be back unless I am staying here.

    03/05/13 | Link | Rating: 4.0
    363. Cait O.
    Great location & super easy to get to from the BART.  My stay here was ok.  I did the in-app check-in figuring it would speed up my check-in...it didn't...it just gave me a different line to stand in that was not well marked and had a front desk person who was twice as slow as every other person working.  (It was my first time using the app to check-in & I'm honestly not certain I would do it again).  I was here on business and ended up with a corner room with a view of the next hallway.  So it was always noisy with the people walking around and there was no leaving my window open unless I wanted everyone walking by to see everything in my room.  Had I been there for more than one night I would have called down and had them change my room.  The room itself was not great but not bad.  It had an adequate amount of space, it was clean and everything worked.  I can't complain too much but there wasn't really anything that stands out from other hotels.

    One thing I was amazed by, the catering for the events at the hotel!  I was here for a small conference and the food that was brought in was the best I've ever had at a conference.  It was wonderful and there was a big variety.  I wish I could've taken some of that food to go.

    09/01/14 | Link | Rating: 3.0
    364. Hansome K.
    The location is probably the only good thing about this honestly overpriced hotel. It's a couple blocks away from union square and there are decent restaurants nearby. The exterior architecture and interior design are both impressive but what about the rooms? Seriously it's probably the most outdated room I've ever stayed in. The carpet is super tacky and the ceilings are very very low. Bathroom water is either scalding hot or cold. The bed was comfortable though and we couldn't hear our neighbors through the wall.

    When we got here, the blow dryer died while in use so we asked for another one. When we received the replacement, it was dead on arrival. We called and asked for another one and they didn't believe me so they sent an engineer to check the outlet. After he came in and confirmed that the outlet was working just fine they brought us another one. Not that big of a deal but it did take away an hour of our time.

    I usually like Marriott hotels so I really wanted to like this place but I gots to be honest.

    Would I stay here again? I don't think so.

    02/09/13 | Link | Rating: 3.0
    365. Snoop C.
    Upon arrival things did not start off very well. The hotel took my additional guest's name as the person who booked the hotel. So they couldn't even find my name for the first 20 minutes. Very annoying considering we got there at about 3:30 in the morning and I was exhausted and sleepy.
    But yeah they got squared away after about 25 minutes. At this point, I was pretty annoyed to say the least. The location is absolutely excellent. You're close to everything cool in sf.
    But yeah the CARPETS!! OM... FGosh! The Worst!!
    Carpets in the hallways and the 2nd floor restaurant level on every floor we're like the worst I think I've ever seen in any hotel in the world. Lol That's the truth!
    I had this very strong "rip off" feeling seeing a 1/4 size Pringles container for $5.75 in the room's minibar. Considering we went 1/2 a block down to Walgreen's and got 3 Tall Pringles for $5... something about the Marriott Pringles deal seemed a lil, Iono, off.
    The common areas did feel like a luxury hotel. However the room definitely exudes a cheap feeling. Nothing like staying in a luxury hotel in las Vegas where you get a fair value for you dollar.
    I thought $25 per hour for late check out was exorbitant. This is my second time staying at Marriott Marquis in SF. The likelihood of me staying there again is pretty low.

    01/07/14 | Link | Rating: 2.0
    366. Christina B.
    I stayed in this hotel for a girls trip to San Fran and had a great experience.  

    The beds were comfy and the rooms were impeccable.  One of the best things about this hotel is that it is close to everything, the movies, a target in case you forgot anything, great restaurants and shopping.

    I would definitely return

    01/04/14 | Link | Rating: 4.0
    367. Dr J.
    The main reason I gave them 3 stars was for their valet service. These guys absolutely acted like they did not know what they were doing. When I pulled up I waited and waited for someone to approach the vehicle. When finally they did he informed me it was $62 to valet, which I said fine, then he told me to park my own vehicle up front. Why am I paying $62 to park my own car? The interior of the hotel is nice but does not have the feel of a luxury hotel. Getting to rooms is like a maze. I couldn't imagine finding the room after a few cocktails lol. The best thing about the hotel is The View lounge at the 39th floor, which has beautiful views of the Bay Area.

    05/10/14 | Link | Rating: 3.0
    368. tim b.
    The location is fantastic - everything else that I experianced was less than i would expect at a suburban Holiday Inn.

    The room was tight with two uncomfortable queen beds.  The soaps and shampoos were just adequte and our ceiling had a brown water stain about 4 feet in diameter.  Food in the hallways didn't appear to be picked up quickly.  

    I have to stay here a couple of times per year for work but I don't get any credit towards my rewards since my company does a master bill.  It would be nice if I got some type of reward for these less than mediocre accomodations.

    29/12/13 | Link | Rating: 2.0
    369. Gabe H.
    Great hotel!!

    We spent the weekend in SF to kick back and relax. The hotel is conveniently located right next to the BART station which made getting around easy. We arrived at the hotel around 10:30am which is a good 4.5 hours ahead of check in time. They had Gary and Brian's room ready, but ours was still being cleaned so we dropped our bags in their room then went to explore the city.

    When we got back to the hotel around 3 our room was ready to go. We didn't take advantage of many of the hotel amenities, but those that we did were great. They have a Starbucks in the lobby which is one of the most important conveniences for me :-)

    The room was a decent size, clean, and had a okay view. The bed was fluffy and comfortable and the room was stocked with a good minibar. Unfortunately for my wallet we actually did take advantage of the minibar. The complimentary shampoo and conditioner is Bed Bath and Beyond brand which is pretty sweet.  In general I really don't have any complaints about the hotel. It was everything that I wanted in a relaxing getaway to San Fran!

    27/05/13 | Link | Rating: 5.0
    370. Ann G.
    I stay at a lot of hotels. I excepted very little, except a great location. I got so much more!

    This hotel---hands down---has the best front desk staff I have ever seen. Even though I used booking.com I was treated like royalty when I checked in.

    I can't remember the woman's name--Susanne? But I needed a trusted place to have my nails done. In a heartbeat she had me taken care of. She was genuine and kind. I needed it after a rough day of traveling.

    I received the same excellent treatment when I checked out. Wow.

    I liked the hotel but the front desk staff was simply the best. Bravo!

    08/03/14 | Link | Rating: 5.0
    371. Edward F.
    I will celebrate my birthday in San Francisco and I'm going to stay Marriott Marquis. All I want is to get a good room with a great view to take the best impression Marriott & especially the city of San Francisco. I let you know what was my experience after my stay ... (Dec 12, 2014 to Dec 14, 2014)

    15/11/14 | Link | Rating: 3.0
    372. Angela A.
    SUPER convenient location in the Downtown area. Just minutes walk from the BART/Powell St and super close to all the shopping, restaurants, and museums.
    Getting a cab is super easy/fast.

    Check-in was quick, efficient, service is friendly and accommodating. Rooms are clean and spacious. Beds and pillows are super comfy and the sheets did not feel like cardboard or scratch my face. Rooms didn't smell funky but rather clean.

    Stay here again? YES!

    19/06/13 | Link | Rating: 4.0
    373. Christina J.
    $62 per night to park. Thank goodness I saw a tip on here to park at Jesse Street Garage at 3rd St. ($30).

    03/01/15 | Link | Rating: 2.0
    374. Matt F.
    I always have a hard time reviewing hotels because I feel that they aren't really tested until there's an issue for them to deal with. In my case there was not and our stay was great.

    They did honor my request for an early check-in which was fantastic. I was moving from another hotel for the weekend after my wife was in in-town for work. I'm not sure how much getting early check-in had to do with my status (platinum premier).

    I used the mobile check-in feature and there was some confusion at the front desk. They initially didn't see that I used the feature and didn't know that my keys were available. They resolved it after a few minutes and I was on my way.

    The room was nice with a beautiful view of Yerba Buena gardens and the bay in the distance. The location is great with lots of shopping, dining and transportation options. We would definitely stay here again.

    13/04/14 | Link | Rating: 4.0
    375. Kim B.
    We've now stayed here twice... and will every time we come to SF!  Customer service is SUPERB!   Each trip, customer service checked in via email after the first night to make sure things were great.  At bedtime the 2nd night, we realized our daughter's prized stuffed animal had inadvertently taken a ride to the laundry with the linens.  This animal is part of the family and has been through so many hospitalizations/surgeries/etc that I had a rough night sleeping, assuming that we'd never see it again.  Managers Gary, Claudia and Tiffany took every measure necessary to locate him at the off-site laundry... notified us immediately upon finding him and again once he was safely returned to the hotel.  To make matters even more special, Housekeeping manager Tiffany and Susana created a picture book story of his adventures at the hotel while he was away from us... seems he enjoyed a meal at The View, a work-out at the gym, etc... It is priceless and my daughter is beyond delighted, as you can imagine!  
    We first started staying at Marriott because of their school donations via the scrips program.  When we learned that the Marriott Marquis was donating a weekend stay for our school auction, we decided to say "thank you" by staying there.... on our first trip, the bed selection we were hoping for was sold out.  We didn't have a great first night's sleep, but wouldn't have bothered to complain... When I received the check-in email the following morning, I replied about the difficulties and we were immediately moved to a new room with the desired configuration.  THIS trip, we slept in every morning until 10 am -- when are you EVER able to do that at a HOTEL?  With a kid, no less!   So relaxing.  Can't ask for better - great service, great rooms, great view (and View), great location.  We'll be loyal customers for life now :)

    18/02/15 | Link | Rating: 5.0
    376. Danielle G.
    Loved the hotel, great location. Clean, nice atmosphere, and the rooms were good size. They have a few Resturants to go to, and is located across from a shopping center.
    I would recommend this hotel to anyone.

    07/09/13 | Link | Rating: 4.0
    377. Christina P.
    I've always avoided staying here on my work trips to SF for some reason, not because I've heard bad things but I guess it's just always seemed boring and too big to give good service. I was definitely proven wrong when I stayed here a couple of months ago! Despite being the hub of a huge video game conference that happened to be in the city at the same time as me, the service was still personal and friendly, the room still comfortable, and it wasn't even too loud when I tried to sleep!

    The only negative experience I had was trying to get a cab one evening when a huge line of conference attendees had the same thought. Lucky for me, I prefer Uber anyway, so it didn't hinder my evening too much. And the door guys were doing the best they could to get through the waiting crowd!

    Sure, it's nothing out of the ordinary in terms of decor or ambiance, and I do like a unique little touch here and there in my hotel rooms. But for my purposes and for the purposes of most business travelers in the area, I'd say this is tops!

    13/06/13 | Link | Rating: 4.0
    378. Melissa L.
    As a marriott employee from napa, i will be spending the night in sf with my husband. So far everything is great. Rey at front desk is amazing. He gave us a great room with an amazing view. Thank you!

    24/02/15 | Link | Rating: 5.0
    379. Kelsey C.
    My experience was just with the conference that I went to (SES). All the staff were great! Everything was kept clean and all the food we had during our breakfast, lunch, and snack breaks was all fresh and delicious.

    The hotel was easy to navigate and I appreciated the comfy seating around the hallways during my breaks. The smaller rooms also weren't too freezing, which is awesome when you are cold-blooded like me.

    13/09/13 | Link | Rating: 5.0
    380. Anthony M.
    ATTENTION! I stay at a lot of hotels for work and I was very impressed with this Marriot. This is a huge hotel and in the past staying at a huge hotel has meant being okay with things falling through the cracks... but not here! The room was exceptionally clean and the staff was really friendly. BUT THIS REVIEW IS FOR BIN 55! I had been in and out of meetings all day and I just really needed a drink. It was no problem getting a table and the service was the definition of fast and efficient! My server's name was Alina and she was GREAT!  I told her i needed something to relax and she said she knew exactly what i needed! SHE WAS RIGHT! She totally made my night and I was so thankful! After a hard day at the office she was exactly what i needed!

    16/11/14 | Link | Rating: 5.0
    381. Jeff G.
    I stayed here for a work-related conference last week.

    I could not have asked for a better experience with everyone from the bellhop staff, the concierge (who were kind enough to even re-charge my iPod for me when I forgot my charger), and even the housekeeping and Starbucks staff. Marriott Marquis made my visit and stay in San Francisco truly enjoyable, and I hope to visit SF again. They even let me store my rented road bike in storage for full security. Great service all around.

    27/02/14 | Link | Rating: 5.0
    382. Kimberly M.
    I love this place! I decided to sweep my boyfriend away for the weekend to my home of SF and knew exactly where I wanted to stay. I saw a great deal via Marriott.com and canceled my W Hotel res for this hotel based on location/price and knowing the W rooms were a little too stark for me. We 'uber'd' it from SFO and our weekend began with a perfect pre Christmas getaway. The check in clerk upgraded us to the 30th floor view room just because we said we had been traveling and not in the same city for literal weeks. No lie. Being nice has it's pluses. Our room was beautiful! A view of the Bay Bridge and downtown from our corner room and floor to ceiling windows. The room was larger than most downtown city hotels. We were even comp'd wifi. If you know SF, you can walk or catch a cable car from any point from here. Near Union Square and this time of year that means ice skating & the beauty of the tree in the square. I'm a sucker for my home ;-) There is a Starbucks on property; always a plus. The concierge line is a bit of a wait for reservations at restaurants or other city needs ,( first world problems, right?), but they know SF and are on top of the service mark, as well! The View at the top is an awesome bar you must have a drink at , it's crowded and it's a little pricey but it's SF, so what isn't?? Worth it! My less than five star is based on no room service and that View lounge bar closing at 12a on a weekend. Don't make the mistake of thinking it's open and getting off the elevator to inquire of it's hours! Ha! That one wait staff girl will press that elevator button so fast she will almost toss you down a floor or two! Yeah, that was the one and ONLY one rude point we had! Love this hotel.. Her your Marriott points and visit here for a weekend away!

    08/01/14 | Link | Rating: 4.0
    383. Dave M.
    Was here for a conference and everything was great. Friendly staff, good location, and everything you need.

    06/12/14 | Link | Rating: 4.0
    384. Moozhan T.
    We didn't stay at Marriott, but we came here for the view and drinks.  At night, the bar has FANTASTIC view! It was crowded so it took us a little time to find seats, but when the company's great, the wait isn't too bad.  

    So why the three stars? cause the drinks disappoint.  The drinks are overpriced, and not anything to brag about.  You definitely are not paying for the quality of the drinks.  I got my usual: extra dirty martini with three olives, and well, let's just say I took forever to finish it.  

    So if you go here, just order a top shelf spirit of some sort, enjoy the view, and leave your James Bond side at home!

    06/10/13 | Link | Rating: 3.0
    385. Diane V.
    Love this hotel!  It's the second time I've stayed here and enjoyed both times.  It's in an EXCELLENT location and has an amazing sky bar on the 39th floor.  The room we received was very spacious and clean, more than we expected!  The hotel was nice in general, but it's really expensive here.  It was $14 a day for Internet and $62 per day to park.  Ridiculous!  We ended up parking in a private lot nearby.

    PROS:
    -Clean and spacious room
    -Great views
    -Sky Bar is expensive but relaxing and amazing
    -Bath and Boy Works products

    CONS:
    -Paying for Internet
    -$62 a day to park your car and it's valet only
    -Expensive as hell for everything

    Overall, great hotel and I would stay here again!

    03/09/13 | Link | Rating: 4.0
    386. Peter H.
    The location is one of the best for shopping, dining and entertainment in SF. If you want to venture out the BART, rental cars, muni, taxis - all are convenient from this Marriott.

    Staff was couretous and fine.  The front desk checked us in and out smoothly.  Rooms are clean and beds are comfortable.  Climate control is simple to use and does what you expect it to. Bath products are Bath and Body Works as in other Mariotts.  The bath towels could be replaced as they seem thin and not very absorbent.  

    Valet and bell desk were helpful and in general I liked the hotel and how it was operated.  I would definitely come back again.

    27/07/13 | Link | Rating: 4.0
    387. Rachel K.
    Overall a nice stay and happy with all of the help I received from the concierge desk, being from out of town. It is a nice hotel, and the beds and showers are nice.
    However, I was not happy to be charged for my entire stay plus the $50/night liability immediately upon checking in. It set a precedent that really discouraged me from purchasing anything at all from the hotel. I was disturbed not to be offered a complimentary continental breakfast and free WiFi, which I expect from a hotel that charges $300 a night. The feeling of being nickeled and dimed with $14 cold cereal and $14.95/night WiFi on top of the rate is enough for me to not consider returning despite everything else being a positive experience.
    Although it was a good stay with a great location, I can find a better hotel anywhere.

    29/06/14 | Link | Rating: 3.0
    388. Derek N.
    I had my business review here earlier this year. There is a SBUX and a 2nd floor restaurant was the setting for such the b-review. Clean inside, lots of visible security.  Smiling hotel personnel.  The place has a positive energy-vibe.  You can't miss the architecture as the exterior looks like a jukebox. There is plenty of parking at the 5th & Mission lot across the street.

    11/08/14 | Link | Rating: 4.0
    389. Lee K.
    I never like to rate a place low when the staff is so friendly and helpful.  Everyone without exception was super thoughtful.

    So, why 2 stars?

    Guest comfort is cost of entry for a hotel.  When I first checked in, I was given a room right next to the elevator bank.   Only a thin wall separated my sleep sanctuary from the noisy drop zone.  So, I requested another room and discovered there were many available rooms.  That made wonder why they put me in such a bad spot in the first place.

    For the 3 nights I stayed at this hotel, the bed was uncomfortable and the pillows felt like they were stuffed with rags.  On top of that, the room temperature was ok but the bedding was too warm and left me waking up in a sweat each night.  

    This 3 night journey of sleeplessness is something I wouldn't wish on anyone!

    I've never encountered a hotel like this and hope I never do again.

    04/04/14 | Link | Rating: 2.0
    390. Carla J.
    My first experience with Marriott marquis was wonderful .. check in and check out were quick and room was clean . Room had an  amazing view..... stayed here with a group of friends and  we booked 4 rooms in total .. we all had a great experience with this hotel... the employees also made us feel very welcomed here .. if we ever visit san francisco again this is definitely the place to stay. .

    11/03/15 | Link | Rating: 5.0
    391. Sabrina H.
    Great location... but that's about all! Super dated rooms, understaffed and constant rudeness. From the moment we arrived our experience was not a pleasant one. We prepaid for breakfast (which is held in an unclean and tacky lounge) and had to fight with them on NUMEROUS occasions over this problem. They also publicly argued with us about it in front of other guests. They attempted to rectify the issue days into our stay by sending up an apology card and some snacks. However, it happened more than once and we were ready to forgive and forget... except on the day of our last full stay it was 6 pm and our room was NOT cleaned!!!!

    We were out all day, no sign on the door. Beds unmade, dirty rug (don't think they vacuumed once during our week long stay), etc. No new towels... we had plans to shower and go to dinner but when we telephoned the desk to complain TWICE we were REPEATEDLY told to wait "2 minutes"  ... then house keeping is lurking out of our door unaware that we even had an issue. She is one girl responsible for 14 rooms. What?!

    This hotel sucks. Another guest also told me that when her and her friend left their room and returned after dinner... A PAIR OF HIGH HEELED SHOES AND CANDY that belonged to neither of them were in it!!! Bottom line: unclean, possibly unsafe, RUDE and unlike any other Mariott I have ever stayed in! Avoid avoid avoid!

    07/09/13 | Link | Rating: 2.0
    392. Nas N.
    One star is due to expensive parking ($60) and for such uncomfortable beds. My friend and I was here for business in other part of the bay but wanted to be in the famous SF. First my friend had to park somewhere else for $30 then we had hard time sleeping. We were awake much before the 6 am alarm. We have busy day ahead of us but feel dead due to lack of constant sleep. I stayed in Villa Florence (in Union Square) few weeks ago and could of slept forever. Perhaps for people that will get drunk with no car and pass out - this is the place for them. As a business trip, I strongly encourage you to book elsewhere. There are many beautiful comfortable hotels in the heart of SF.

    09/12/14 | Link | Rating: 1.0
    393. Vincent L.
    I've stayed in the Marriott Marquis at Times Square in New York a couple of times and was floored by how good it was for a chain hotel, so I was hoping that the San Francisco Marriott Marquis would be a similar upside surprise.

    That having been said, the SF version is a totally average Marriott, except that it's a gigantic convention hotel in a perfect, super-convenient location: within easy walking distance of Moscone, Yerba Buena, BART, Union Square shopping, and area startups / corporate headquarters.

    There are 30+ floors here, none of which require keycard elevator access except for the lounge floor, so keep your valuables and your room locked. The higher floors offer breathtaking skyline views, although the rooms themselves are the perfectly predictable Marriott variety and already feel a bit dated because they're used so much. The elite lounge has a continental breakfast plus scrambled eggs and French toast, if I remember correctly, plus evening hors d'oeuvres. As with the rooms, it sees a lot of use and the furniture is a bit beaten up.

    Still, a dependable, if perfectly average Marriott with an unbeatable location.

    22/12/12 | Link | Rating: 3.0
    394. Lucas L.
    I just tried the rooftop bar with some friends. I came at night the driest time and everything was perfect with a great view !
    But I came back the day after on afternoon to have a drink with some other friend but the waitress didn't want to get us any drink without showing a passport... We just our regular IDs and couldn't get anything to drink... Too bad

    06/08/14 | Link | Rating: 3.0
    395. Haylee F.
    Enjoyed a complimentary 2-night stay at the Marriot Marquis this weekend, thanks to my fiance's mother :)

    We booked our reservation a couple of months ago and the lady helping to accommodate our stay was incredibly polite!  The same goes for the gentleman who checked us into our room upon arrival!  We were a little fussy as the drive was long and we didn't navigate to the hotel quite so easily, but once we saw our room we immediately began to loosen up.  We were put up on a high-floor room, which had a great view of the city!  Our king-sized bed was clean and super comfortable...just what we needed to sleep in!

    On our first night we decided to check out the hotel bar, The View.  Located on the top floor, the bar/lounge has an amazing view of the city.  Seating is first-come, first-served, so window tables go the fastest, as those are prime real estate!  Luckily, we were able to share a high top with another couple to sit and enjoy.

    The location of this hotel is awesome!  Located just a short walk away from great shopping and tons of eateries!

    19/11/13 | Link | Rating: 4.0
    396. Zohaib A.
    Very briefly: good location and nice rooms
    BUT: they act very cheap and petty. Super annoying when you're paying $300+ per day and they can't even give free wifi. The hotel does not have it's own frikkin business center (instead it's a fedex office where you have to pay for computer use and print-outs). Even the valet and parking are run by some other contractor company and super expensive. It's like half the hotel is being run by other companies. I got shallow and greedy vibes from this marriott. For this much money I could have stayed somewhere else in the same area location.

    22/08/14 | Link | Rating: 2.0
    397. Rose G.
    We stayed one nite  only. Highly recommend this hotel clean and customer service was amazing the front desk who help me his name is Rey nice person. This hotel close to everything got to go to  the Sunday mass at St. Patrick Catholic Church. Definitely will stay here again this time will be two nites.  Love the hotel really nice only this marriot have the indoor pool on fourth floor. The 39 floor where the view was amazing..

    02/09/14 | Link | Rating: 5.0
    398. Don M.
    The Marriott Marquis was in the prefect location for my business trip.  I do like staying at Marriott properties in general as they have an excellent customer service attitude throughout their whole organization.

    The staff has been super helpful from the reservation people before I got here to those checking me in once I arrived.  The bellmen delivered some special packages that were sent to me.  The concierge team gave me great recommendations, awesome directions and perfect advice for squeezing in a little site seeing.

    Had room service one night and the food arrived promptly and was just what I ordered.

    The housecleaning crew did a perfect job and worked around my screwy schedule for the week.

    Everything worked nicely in the room and I always had plenty of warm water for cleaning and showering.

    There did seem to be some slowness on the Internet throughout the week.  Do they have enough bandwidth to take care of the current business traveler? But it was not terribly slow and that is my only complaint.

    03/09/14 | Link | Rating: 5.0
    399. Sarah V.
    There's something to be said for a hotel in prime location. I travel for business occasionally, which means I've attended many hotel-hosted conferences. The Marriott Marquis wasn't so painful. First, and most importantly, there is a TARGET next door. They charge you for giving you a paper bag for your crap, (Really, California? Not everyone has a stupid reusable sack on them at all times. Like people traveling. Should I bring my laptop case next time I need bananas and yet another pair of black pantyhose? Hmmm? Screw you.) however this place was a lifesaver many times over when I needed Redbull, said pantyhose, bottles of water that aren't hotel room prices, and late night snacks. This is turning into a review of Target, isn't it... I can't help it. I'm Target Lady, Chicago Edition. SorryI'mNotSorry.

    Second, there are multiple shops, restaurants, the sprawling Moscone Convention Centre (mehhhhhh), and fun stuff to get into if you ever have the time.

    I liked the Marriott for its comfortable lobby with different options for waiting seating (taxi waiting, coworker waiting, takeout lunch waiting). The Starbucks is a complete ripoff and charges at least a dollar more for everything. Pro Tip: there are two Starbucks outside the hotel, so save your money. Like literally cross the street in any direction and you'll hit one.

    Like most of the rooms in the Marriott, the gym was on the small side, but I found myself not waiting for any of the machines I needed. It was also a comfortable temperature, which is honestly important. Too cold? I'm walking my capri-d ass back upstairs and getting into bed. Too hot? Peel me off the floor once I've passed out, thanks.

    And as I mentioned, the hotel rooms are small, but kept nicely and had great views of the city. The Presidential Suite (ahem, someday) was bi-level and had multiple spaces for entertaining parties from 2-20. My boss stayed in there and I enjoyed swinging by her room and checking out the views. And swiping bottles of Diet Coke. Shhhhh.

    I also found the staff to be exceptionally polite and helpful. Room service typically came on time, cabs were hailed with a smile, and the wait staff were really pleasant.

    In all I enjoyed staying at the Marriott Marquis, which is a blessing because as long as I'm at this job, I'll be seein' you every third August, MM!

    03/10/13 | Link | Rating: 4.0
    400. Jillian R.
    This place is great. They rolled with the punches on an incredibly busy weekend with almost every single room booked and still went the extra mile to help us out.

    Disclaimer: my boyfriend is a Marriott Elite Member... I kind of mocked his incredible brand loyalty... until this trip.

    We arrived in the late afternoon to check in for a night in San Francisco - I was running the Nike Women's SF Marathon the next day and thousands of other women were staying there... as well as hundreds of doctors for a conference.

    At check-in, they got us exactly the room we needed. They even swung a late check out so we could leave bags in the room during the run. And the woman who checked us in asked if I was there for the run and offered extra safety pins just in case the expo ran out! She gave us a map and made suggestions for dinner and more.

    The hotel was really well marked - bag drop, valet parking, which exits lead to which streets... and there were employees who directed people who looked lost.

    The next day my run didn't go quite as planned. My IT band was so painful I had to speed walk the last half of the marathon, for a slower time. We called ahead and they let us check out even later than anticipated without charging us.

    They really went the extra mile.

    23/10/13 | Link | Rating: 5.0
    401. Chelsea M.
    We always get the best service here! We always stay at marriott and this is our go to for San Francisco. Super close to union square-great shopping and eating. We especially love coming at Christmas time when they decorate! You can ask any employee for recommendations and they have ideas for anything you want to do! We will continue to make this marriott our number one choice for the bay.

    20/12/14 | Link | Rating: 5.0
    402. Sharon V.
    I stayed here on a recent trip to San Francisco and I was pretty pleased with my stay. It's a Marriott...nothing super fancy even after the renovation but I have to say, the service here was very good. Everyone was nice and personable, especially the guys working in the lobby. I stayed for 4 nights for work and found the location to be perfect; two blocks from my clients office and close to shopping, and restaurants. And just a block or two from Peet's coffee. =  )

    The only real negative with this hotel, which to be honest is not different than any other one in the area; is the cost for overnight parking. Over $60 a night to park a car at the hotel but if you self park in the garage across the street, it's $20 cheaper. It's still ridiculously priced but having the hotel valet your car is super convenient so I don't understand why they just don't match the same price across the street rather than losing the business all together. Seems silly to me...

    If you're looking for a place to lay your head for a night or two, this is a great option.

    03/10/13 | Link | Rating: 4.0
    403. Glenn G.
    Great customer service. The damn parking was $62, but its DT SF, so cant complain too much.

    Really nice room.

    the view was great. we could see the metreon from our corner room. all said and done, with the room, parking and a few beers on the room charge it was $300. so not too shabby. We would stay there again.

    02/12/13 | Link | Rating: 4.0
    404. Binh D.
    Hot water that comes quick, comfortable beds, Union Square location and black out shades. What more do you need from a hotel in SF? Park diagonally across the street at the 5th and Mission Garage to save some money. I would stay here again.

    06/07/14 | Link | Rating: 4.0
    405. Gardner H.
    I have yet to spend the night here: I hope to change that in the very near future...but i have visited their sky bar on a number of occasions. It is, by far, the best kept secret in San Francisco. The drinks are not cheap, but the view from the bar, is amazing. Breathtaking views of the East Bay.

    23/05/14 | Link | Rating: 5.0
    406. J J.
    Very nice hotel near the moscone convention center.  Staff is both friendly and accommodating.  The view from "The View" (lounge) is exhilarating.  Def. Would recommend as it is close to union square minus the heavy traffic.

    18/06/14 | Link | Rating: 4.0
    407. Marie Y.
    The hotel was beautiful (but I did not stay in a room) and the staff was very polite and helpful.

    I was there for a special event (gala) so my experience was not that of a hotel guest.

    The special event staff were super awesome but the food wasn't as good as I thought it would be. The chicken was dry and the vegetables weren't fresh. This could of been just my plate though!

    17/12/13 | Link | Rating: 4.0
    408. Renée D.
    I reserved multiple rooms here with a small group. When I arrived late in the night, I learned my room had been given to one of my other group members. The hotel front desk worked hard to find me another comparable room that night. Didn't *quite* do it for me. Then the following day, a representative followed up without my asking and made arrangements for another great room. I was so happy to be taken care of. The hotel is spacious. My group particularly enjoyed the rooftop bar.

    14/04/15 | Link | Rating: 5.0
    409. L L.
    This hotel is truly centrally located and great for business and leisure vacation stays.  

    We were here for 4 evenings and it was very expensive.  However , we thought it worths every penny of it.   We liked the easy access to shopping and food.  There was plenty of taxi available all the time.   Our car rental agency was on site and gave us plenty of transportation options.  

    We had access to the lounge.     It was busy most of the time but the food was surprisingly good and the water / juice was life saver after a long day of walking around.  

    My first stay here was many decades ago when it was first opened.  I have to give the hotel a lot of credit keeping the appearance (and everything) up-to-date.  The surrounding areas got better over the years and this hotel is becoming more desirable by the day.   Highly recommended to all.

    19/08/14 | Link | Rating: 5.0
    410. Jeff R.
    The water pressure in the shower was great The bathroom and bedroom were very clean. The hotel was as pretty as the pictures and really gave the feel of a classic glamorous hotel. The bar was beautiful. Didn't get to try the food. Quiet after 10 pm. Great hotel for less cost San Francisco Marriott Marquis is amazing.

    14/02/15 | Link | Rating: 5.0
    411. Andrea P.
    The hotel is well located near Union Square, and all of the staff were pleasant.  The bar at the top of the hotel with views overlooking the city was great. The room was spacious and clean upon arrival (though nobody ever came to clean the room during my 2 night stay), but something was missing.... sunlight!  The room I was given had a window that looked not outside, but rather into a meeting area within the hotel.  This was less than ideal. I would have definitely booked elsewhere had I been aware they offered rooms without real windows to the outside world!

    29/08/14 | Link | Rating: 3.0
    412. Dave S.
    Really expensive, but really nice.

    I've stayed here twice now, both times using Marriott points (30,000 for a level 6), which actually isn't so bad compared to some of the other level 6 Marriott options in SF.

    The valet parking is around $60 a night, which is pretty steep, but there aren't many other options at the part of the city, and you can go in and out conveniently for the day.

    The inside is beautiful without feeling overly artsy or gaudy.  We went around x-mas time and there were a bunch of gingerbread houses made by different departments there.  They were all fun and really creative,  added a nice feel to the lobby.  The concierge lounge is nice (for gold/platinum members), good variety of snacks and breakfast.   The location is absolutely phenomenal.  We were able to walk to a nice dinner place and then to the Orpheum theater to go see Book of Mormon (which everyone should go watch by the way).

    As far as the rooms, it's a nice Marriott.  You can see the photos, it's not gonna surprise you.  It's very nice and comfortable.

    23/12/13 | Link | Rating: 4.0
    413. Aubrie G.
    How this hotel has only 3/5 stars is unknown to me. It's clean, has a friendly and quick staff, beautiful lobby (good craft beer in the lobby too) and the beds in the rooms are very comfortable. No complaints here.

    20/12/14 | Link | Rating: 5.0
    414. Anthony N.
    ***There are areas where this Marriott could be better, but it also has a lot of pluses--great location (convenient to key San Francisco spots as well as a BART station), consistently lower room rates than other Downtown San Francisco Marriott brand properties, and a Concierge Lounge that is open 7 days a week for Gold and Platinum Marriott Rewards members***

    My stay here did not start off well and I think a lot of it stemmed from the size of this hotel so I imagine these issues might happen for other customers as well.  I did not get that much of an upgrade and I think it had to do with the many Marriott Rewards Elite members that stay here (I was upgraded to only a middle floor and was actually put in a handicap accessible room).  My request for extra towels actually took two requests to get fulfilled.  I imagine with the size of this hotel, service might not be as quick as one would expect.

    My stay got a lot better though.  Overall, this is a nice Marriott.  For downtown Marriotts, I still prefer the Philadelphia Downtown Marriott as well as the smaller San Francisco Marriott in Union Square, but this hotel features a nice and lively lobby (great winter decoration too with elaborate gingerbread houses made by the hotel staff).  The room decor was nice, but despite being renovated recently, the room felt very much like standard Marriott decor.  The room was comfortable and clean and featured a good shower.  Some rooms have a good view and my room's view was decent--lots of big buildings as well as glimpses of the Bay Bridge.

    The fitness center was nice--many well-maintained machines.

    Marriott Rewards Gold and Platinum members are provided access to their Concierge Lounge and it is a good one.  Unlike most Marriott Concierge Lounges, this one is open on weekends for nightly appetizers and desserts.  The lounge featured a lot of variety on my visit.  There was the standard Marriott crudite, cheeses and cured / deli meats, but there was also a nice arugula, beet and shaved fennel salad.  They also featured a family-friendly hot bar with fish and chips (the fish was not that great) as well as corn on the cob.  They also had a goat cheese croquette with marinara, which I liked.

    For dessert, this lounge offered standard Marriott cookies as well as a variety of mini cakes like mini cheesecakes and surprisingly good Black Forest-inspired cakes with chocolate mousse, cherries, shaved chocolate, and whipped cream.

    Their breakfast featured a good variety of items too.  Options included decent scrambled eggs (moist but not really fluffy), crispy bacon, bland potatoes, hard boiled eggs, sliced fruit, yogurt, oatmeal, healthy cold cereal options, breakfast breads, mini muffins, good danishes, and surprisingly flaky, well-layered and crispy croissants.

    In terms of food, this Concierge Lounge had the variety and family friendly approach of the Chicago Marriott Downtown Magnificent Mile, but I felt the food was noticeably better at this San Francisco property.

    This lounge is mostly for dining--lots of tables in a very restaurant-like setup.  While there are televisions, there are not any couches like other Marriott brand Concierge Lounges I have been to.

    For non-Marriott Rewards Gold and Platinum members, this Marriott does feature one great benefit, which is an ideal location.  The location is right where SoMa, the Financial District and Union Square intersect, which puts you within walking distance to signature San Francisco spots like The Ferry Building, Union Square shopping and top San Francisco restaurants including Benu and Quince.  This hotel is also steps away from the Powell BART station so it is quick and inexpensive trip to/from SFO.

    Room rates are high, but this Marriott does tend to consistently be one of the least expensive Marriott brand properties in Downtown San Francisco (though I like the San Francisco Marriott Union Square more).

    Overall, this Marriott is a nice hotel and it has a great location.  Like most Marriott brand properties, it features very clean and comfortable rooms as well as great service.  The open-7-days-a-week Concierge Lounge is also a nice plus for Marriott Rewards Gold and Platinum members so this Marriott is a good option if you are flying to San Francisco and are loyal to the Marriott brand.

    Like most Downtown San Francisco hotels, the parking here is very expensive.  If you plan on having a car, I suggest staying outside the city where room rates are less and parking is sometimes free.

    12/12/13 | Link | Rating: 4.0
    415. Gabrielle C.
    Love it!!!

    Visited for the Apps World conference. Marriott is just across the street from Moscone Center. Just a short walk in the rain. Great location!

    Did in room dining first night. Had a burger. Was great! Fries were yummy too.

    Guest room with King bed is large! Bed is super comfy.

    Staff is very friendly and accommodating.

    You MUST visit The View lounge on 39th floor. Gorgeous view of SF! See pic! It's spectacular! Lots of seating is available. There was no wait for tables on a Thursday. Just seat yourself.

    Went to the bar near the lobby 2nd night. Fun atmosphere. Lots of tables, chairs, couches, so finding a place to relax was simple. They had a good size menu for dinner and appetizers. Desserts too. Bartender was very friendly. Place was busy! Lots of people having a good time. :)

    I give this resort 5 Stars!

    Will come back to try there spa sometime in the near future.

    05/02/14 | Link | Rating: 5.0
    416. David B.
    I was really surprised to discover that this hotel no longer offers room service - not what I'd expect from an allegedly high-end hotel. It took me all day to travel to San Francisco, and I just wanted to relax in my room, do a little work, and have a nice meal delivered to my room. Instead, the hotel letter in my room told me I could order a to-go meal from the lobby bar and restaurant, so I had to schlep down to the lobby to order and pick-up a meal and eat it out of a box in my room. Not cool. I won't be staying here again.

    25/04/15 | Link | Rating: 2.0
    417. Roy C.
    Roy's Top 5 Things to Know:

    1. Big hotel property, decently priced, remember your Marriott Rewards points.
    2. The highlight is the bar on the top floor that offers amazing views of SF.
    3. Rooms are spacious but standard run of the mill looking hotel rooms, nothing special.
    4. Few blocks away from the mall and across the street away from a movie theater along with several bars and coffee shops.
    5. Right across the street from the Moscone Center.

    03/09/14 | Link | Rating: 3.0
    418. Ruth B.
    I booked at the Marriott because of the great Marriott hotels I've previously visited, but I was really disappointed when I checked out. This property is a beautiful hotel and hope to stay again next visit, but they had a group of 2,500 students that congregated in the lobby and on the sidewalks, which made it very hard to get in or out of the hotel. Poor crowd control because if you knew you were having this many people stay at your hotel, at least provide them a ballroom to socialize in, not in your lobby.

    I loved your hotel when I checked in, the staff was very friendly and check in was painless. The rooms and common areas were beautiful, while we could see them. It was clean for the first couple of days after that the third & fourth day it smelt like a nightclub. Cigarette smoke was in the air from the hundreds smoking right outside the entrance.

    The pool & spa area was clean and the late closing hours are a perfect way to end the day of sightseeing. All in all you have a really nice establishment and will return but would appreciate a little bit more consideration for the Free Agent Traveler.

    01/12/14 | Link | Rating: 1.0
    419. Shaun R.
    +'s & -'s for this Hotel:
      +Good Restaurants
      -WiFi Charge of $15 a Day
      +Great Location
      -WiFi Charge of $15 a Day
      +Wonderful Rooms with Amazing Views
      -WiFi Charge of $15 a Day
      +Friendly/Helpful Staff
      -WiFi Charge of $15 a Day

    Wow if only there was a simple way to eliminate all of the negatives. It might have been OK in 1999 but if every other hotel can  now figure out how to provide free wifi why can't they here?

    No doubt that this could be a 5 star hotel if they wouldn't shameless gouge guests with this fee.

    13/02/14 | Link | Rating: 3.0
    420. Lynsey R.
    I can apologize now for the extremely long review but I feel I have to express my disappointment in this hotel over Yelp before I actually go to the Marriott themselves to complain. It began in September when I found a good deal on a King Room in the hotel in San Fran. $220 per night through Booking.com . I was excited, we were coming to San Fran from Long Beach to stay in this hotel for my Birthday weekend after the Christmas break. We were so excited for weeks before. We called the hotel at the beginning of December to confirm that we could have an ice bucket placed in our room as we were bringing a nice bottle of champagne, they said 'no problem' and if there was anything else they could do, they would. We also asked for a city view and willing to pay the little extra if needed. The hotel confirmed that we would be charged for the room once we checked in, but this wasn't the case. They charged us for our 3 night stay 3 weeks before we checked in. This wasn't a problem, luckily, but we felt we were given the incorrect information in the first place, which we were not happy with. I was still very excited about staying in the hotel itself though. 3 Nights with a nice big pool, hot tub, bar with an amazing view, buffet style breakfast and the pictures on their website were terrific.

    I will move forwards to the day we checked in, December 27th 2014. The lady was very sweet at the front desk and told us that she was giving us a terrific room with a city view on the corner of the hotel. She also allowed us to check in a few hours early, which was great. We opened the door to our room. I wasn't impressed by the decor of the hallways so far but I was hopeful about the room. The room was a state. It wasn't a city view but a view of the AC unit and the other side of the hotel. The AC unit was making so much noise that even with the windows closed, you could hear it. I wanted rest and not to stay awake from noises like this, so I wasn't happy. The bed was unmade, the toilet had crap in it (literally). We called down and told them that we hated the room and wanted to be put in a nicer and clean room. They said they could upgrade us for a charge, we just accepted. We were tired and ready to see the city. We agreed to pay $25 additional a night for a room with a slightly better view. We moved to the next room. It was okay. Still untidy. The sheets didn't fit the bed, the view was okay and the bathroom was disappointing. I will be honest. We have stayed in many hotels in Vegas and the Luxor is better than this hotel! That is really saying something. We never received the ice bucket or champagne flutes so when we asked for these, they said they would charge us $15 for the ice bucket. We said, we would therefore just use the one in the room which was incredibly small. They delivered 2 champagne flutes, both different sizes and completely different glasses. I like attention to detail and this hotel did not have that. Hoping the hotel would redeem themselves as they didn't deliver on the room or service so far, we asked how we would get to the bar on the roof. They said it was closed for renovations! Why didn't they say this when we checked in? They then said that the Hyatt Regency had a great rooftop bar, so we traveled over to this hotel to go to the bar itself. Apparently had been closed for 7 years. So the Marriott staff don't even know what's good in the area and handing out incorrect information. They shouldn't be advising you to go places that have been closed 7 years! Already on our first day, we were pretty annoyed with the hotel. The Starbucks charge you an extra $1 for any drink you order. I paid $4.65 for a grande cap which I would normally pay $3.65 at any other Starbucks! WTF!!!! Our room wasn't quiet at all. The church bells went off every hour and we could hear street noise even with the window closed. The windows were dirty on the outside and like they hadn't been washed for years. Our stay In San Fran was amazing. The city itself is never a disappointment. The hotel on the other hand, terrible. They redeemed themselves a little when we checked out and told them we were not happy. We got out of paying the extra $25 a night for the slightly better view. I think this shouldn't have ever been applied in the first place. We took photographs of the rooms, watch this space. Also outside the hotel there was construction going on, they had a fire alarm test and the swimming pool in the pictures is nothing like it in real life. Full of kids screaming and jumping around, didn't feel clean, no towels and just too busy. They should remove their 'spa like feel' from their website because it was just not spa like whatsoever. The rooms need some serious upgrading for the prices they're asking for. Popcorn ceilings and sheets that don't fit their beds.

    01/01/15 | Link | Rating: 1.0
    421. Aneesh B.
    I've stayed at the Marriott Marquis at least a half-dozen times over the last couple of years, with and without the kids, and I am extremely impressed with the level of service.  The staff goes out of their way to make me and my family feel comfortable and appreciated.  Near Union Square and right across the street from Yerba Buena, the location is great as a home base for exploring the city.

    Rooms:
    I prefer staying in the mid-rise rooms, rather than the high-rise, but I'm happy either way.  We've stayed in a variety of rooms, whether they are your standard two double-beds or a king bed room.  Definitely get nicer when there are no kids, but I have always been happy with the cleanliness of the rooms and the quality of the beds.  Never a bad night's sleep.  Water pressure can be hit-or-miss sometimes, but a call to housekeeping/maintenance has usually sorted it out for us. I get a room upgrade due to rewards program status, which is nice, too.

    Staff/Service:
    The staff at this hotel is extremely well-trained.  Did you ever have an experience in which no matter what you did, it was correct?  Well, that is how the staff here makes you feel, whether you are on your own or your kids are raising hell in the lobby.  So professional and courteous that I can't say enough about it.  When do you tip the bellman, the valet parking attendant, and the guy who calls you a taxi?  Do you leave a tip for the folks who clean your room (you should by the way...)?  These types of situations are made easy by the staff, and there is no awkward pause.  I would award ten stars for customer service if I could.

    Parking:
    Valet parking is around 65 bucks a day with unlimited in and out privileges.  We usually spring for the valet since we often book rooms using Marriott rewards points. If it's busy, you'll wait about 15 minutes to get your car.  If you don't want to valet, the 5th and Mission parking garage is right there, too.

    Amenities:
    Great workout facility and pool with large hot tub.  Kids have a blast here, even the little one, because the shallow end of the pool goes to 2.5 feet.  
    I get free internet with my rewards status, so if you don't have something like that you'll pay the standard 15 bucks a day.

    Dining:
    I haven't eaten at the restaurants in the hotel, but I have enjoyed the continental breakfast and evening happy hour in the concierge lounge.  They do a great job of providing a variety of hot and cold items, and they are happy to provide you with a to-go container.  You don't feel like you are doing something "illegal" when taking your food to go, which is how I have been made to feel at other places.  

    Vibe:
    Whatever you want or need it to be.  Can be a getaway even in the middle of all the Union Square madness. Or it can be your entree to the city when you kick up your heels and live it up.  

    Summary:
    Did I mention that I love this hotel?  Well, I do.  It's definitely worth a shot if you need to spend time in the city.

    16/01/14 | Link | Rating: 5.0
    422. Eric C.
    A great hotel with great location. was upgraded to a executive suite king as a gold member. The front-desk was very friendly. The check-in experience was smooth. The lobby was a bit crowded although it's understandable since it's in downtown sf

    20/11/14 | Link | Rating: 5.0
    423. Allan S.
    I stay at the Marriott Marquis for business at least two full weeks each year & my company fills the place for an annual conference at Moscone. Generally like the hotel, rooms, location, service.

    Not so much this time however. I always leave my car with the valet when I check in. This time, when I received my car back after check-out there was a strange smell inside. Couldn't find the source so I left the windows open overnight to air it out. Didn't help.

    Then I found a plastic bag with moldy, rotten pita/gyro inside under the front passenger seat from "City Gourmet". Evidently the valet decided to take his lunch break in my car, and then decided to hide half of it under the seat.

    Marriott: Neither of those are ok.

    07/03/15 | Link | Rating: 1.0
    424. Mike B.
    Great Marriott, Great Location and for the size of the place the staff was even great.  The check-in process was very smooth and simple.  I did the online check-in before I arrived.  

    If you have a car you may want to park somewhere else around the block to save money, the hotel charges about $64 a night I think, I parked across the street for $45.  I think you can even find some cheaper places within a block or two.

    22/02/14 | Link | Rating: 5.0
    425. Mark M.
    2 stars is based on what I expect from a Marriott Marquis, it could get 3 or 4 stars compared to other hotels.
    Well...as I stay at a lot of Marriott's I expected a something special from a Marriott Marquis. ...maybe a larger room.  With that being said I cannot say that the price or points was worth it.. As there are two other Marriott choices in the downtown area...
    I stayed 2 nights on point and paid for two nights, however they messed up and had me checking out after only 2 nights...so I had to wait in line again just to get them to fix it, as well I tried the mobile check it worked great in letting me know when my room was ready, however after getting to the hotel..I went to the mobile check in desk and after no one helped me, I then stood in line at the elite desk for 10 minutes.
    Note: there are a lot of vagrants in the area!

    06/10/14 | Link | Rating: 2.0
    426. Alex K.
    I'm in town for a professional conference and I'm staying here because it is the same hotel that the conference is in. I have two main complaints that are big ones for me:

    1. I'm paying well over $200 a night and there is no free wifi in the rooms. In fact, if I want Internet access in my room it costs $15 a day. As a professional, my hotel room is doubling as my office, yet I can't get anything done without shelling out extra cash. That's just greedy. For a hotel of this size, price, and quality the wifi should be complimentary ($25 hostels have free wifi, cone on!). Many of my colleagues using this hotel as a home base during the conference have had the same complaint.

    2. This place is a maze. There are three sets if elevators at each floor (high rise, mid rise, low rise) and you can only access particular floors using certain ones. In addition, the elevators are all located miles away from the rooms so I feel like I'm in a labyrinth every time I try to leave. There are no elevators down to the conference center in the basement so I have to walk around in circles, board some elevators, walk across the hotel, and take multiple escalators to my location. While the location of the hotel is convenient , going anywhere feels like an Olympic marathon.

    In addition, the food prices here are outrageous. $19 for pancakes? $24 for two eggs, hashbrowns, and bacon? Nope. The whole place just comes off as greedy.

    23/08/13 | Link | Rating: 2.0
    427. Zeid S.
    Stayed here for 3 nights for a business meeting. The hotel is in a great location and within easy walking distance to everything San Francisco. The rooms are spacious and comfortable. Meets expectations for a marriott hotel in this category.

    30/10/14 | Link | Rating: 5.0
    428. Thai G.
    It was my first time staying at this particular Marriot hotel and my overall stay wasn't all that fantastic. Our room was located on the 18th floor and was right next to a church belfry which (obviously) rang loudly. I know it's not within the hotel's control, but the noise was annoying since we were trying to sleep in on Sunday morning after a night of drinking.  The mattress was a bit firm for my taste but at least the pillows were super soft. No bathroom vent and glass cups instead of disposable ones just screamed germs to me, but other than that everything else about the room was decent.

    As for room service, my boyfriend and I ordered a slice of chocolate cake and a small pizza, which wasn't worth the price. The cake was rich and came with a strawberry, some whipped cream and a mint leaf on the side...but the pizza seemed under cooked and chewy. Not to mention it was soggy. It took 40 minutes for our order to arrive but our attendant's great personality (and free soda) made up for the wait.

    The best thing about the 2nd floor lounge is the coffee and tea really.  My boyfriend and I arrived for the last 10 minutes of dinner which consisted of carrot and celery sticks, green salad, weird tasting mashed potatoes and bland fried chicken. Dessert was pretty much reminiscent of hometown buffet too.

    If you want a spectacular view of the downtown area, the 39th floor lounge is the place to be. As soon as the elevator doors opened I was hit by the sound and energy of a lively atmosphere despite the really dim lighting. We had to stand by the bar until  quickly grabbing a table right after another couple left. There isn't anyone to control seating so patrons pretty much have to compete for tables. Nothing that can hinder the night though, since the awesome view made up for everything.

    Location is a big plus. It's right around the corner from the Metreon, TONS of shopping, Mel's Diner (highly recommended), and the wharf is a short tram ride away!

    23/03/14 | Link | Rating: 4.0
    429. Nguyet K.
    My friends and I stayed here for two nights for a conference in SF. The hotel is very nice and big. We checked in a little early, hoping we can get our room to drop off our stuff before the conference. There were rooms available. YAY! We got a room with two beds, so we all can share. The room was clean and pretty spacious, because we had our suitcase and bags everywhere and still had room to walk around.
    The hotel was within walking distance to everywhere we needed to go. We took the BART into the city, so we didn't have to worry about finding parking. The hotel had a lounge on the 39 floor that is pretty cool. We were hanging out and taking pictures with the view.

    14/11/14 | Link | Rating: 4.0
    430. Maureen K.
    Second stay at the San Francisco Marriott Marquis hotel for the RSA Conference and again this year, there were issues. Last year, although I provided a personal credit card, my incidental charges were charged to my employer via a corporate credit card provided to cover my room. Although I was in contact with various hotel officials for several weeks in an effort to straighten out the hotel's error, the hotel didn't bother to tell me it had retained my credit card information on file and charged the card without telling me. The hotel general manager called to apologize.

    Yet when I checked in this year for the same conference -- with the same company credit card on file -- the front desk clerk demanded a personal credit card for incidentals. I explained the issue I'd had last year, informed him that I had no intention of charging anything to my room,  and declined to provided the personal credit card. The clerk then informed me that the hotel would require a $250 cash deposit. I again refused and the clerk said he would get a manager. Ten minutes later, a man in a business suit arrived. Although he never identified himself, I later learned that he was the front desk manager.  His only -- and often repeated -- response was to insist that it was the hotel's policy to require either a personal credit card or a $250 cash deposit. By this time, I was so frustrated that I gave in and provided the personal credit card. The front desk manager assured me that nothing would be charged to the card and that it would not be kept on file -- empty promises, given my experience last year.  By the way, a male colleague who'd encountered a similar billing issue last year and who declined to provide a personal credit card this year, wasn't given the "it's our policy" speech and wasn't required to provide the personal credit card. Completely unacceptable.

    The same front desk manager informed me that although I'd requested and booked a king-sized bed, the only room available was a room with two double beds on the 7th floor. He "offered" me the options of taking the double-bedded room immediately (I arrived at the hotel at about 12:30 p.m.) or I could wait for the king-bedded room, which was on the 9th floor and would be available at 4 p.m. I opted  to wait for the room with a king-sized bed. The manager asked if I'd prefer to be notified by phone or text when the room became available. I requested a phone call.

    At 3:40 p.m., I received a text message -- not the phone call I'd requested -- informing me that the room was available. When I returned to the hotel, the room I was assigned was not the king-bedded room on the 9th floor, but a room with two double beds on the 10th floor. My hours-long wait was needless.

    My office shipped two packaged to me -- one via FedEx and the other via UPS -- for delivery on Monday. Although each package arrived as scheduled, on Monday morning, I was never notified of the arrival of either package. When I inquired at the front desk, I was shuttled between the guest services desk, the shipping desk, and the front desk. It took three or four hours to retrieve one of the packages and 22 hours to locate the second package. Be forewarned, the hotel charges $5 to (mis)handle package delivery. If you want to ship a package out, it's $10 in addition to the actual shipping charges. And if you need bubble wrap, it's a minimum of $7.99.

    During frequent trips to San Francisco over the last few years, I've also stayed at the Grand Hyatt Hotel and the Marriott Union Square and never encountered an issue. The Marriott Union Square staff is very attentive and very accommodating. The Grand Hyatt is in a class by itself and is, by far, my favorite. If I can avoid it, I don't intend to return to the Marriott Marquis San Francisco.

    02/05/15 | Link | Rating: 2.0
    431. Sarah S.
    Stayed here for one night last week for our wedding anniversary. Very large and busy hotel. It almost reminds me of all the hustle and bustle in a casino style hotel but without all the slot machines.
    We parked at the 5th & Mission street garage which was great because not only is it less than a block away, it's only $32 day.
    Check-in was fast and the people were super helpful, nice, and chatty.
    We had a regular room with a king bed on the 26th floor with a great view of the city. We could see the top of city hall, which was lit up orange for the Giants :) The rooms are large and clean.
    The location of this hotel is great. We walked to Union Square and even the Ferry Building Farmer's Market.
    We didn't get to go to the View Lounge since they were holding a private event while we were there.
    Next time I stay in the city this is the first place I will look.

    22/10/14 | Link | Rating: 5.0
    432. Mike C.
    Here for the convention.  A very nice hotel.  All staff have been polite and extremely helpful.  They portray a world class atmospher and you feel like world class. When I arrived I was hurried and some one offered to take all my stuff the room with out me asking.   So, I could meet up with my dinner guests.

    14/03/15 | Link | Rating: 4.0
    433. Caitlin H.
    I stayed here a couple weeks ago for a friend's wedding. Pretty much all the guests stayed in the same hotel because the bride & groom reserved a block of rooms for the wedding. We didn't book it in time for the wedding rate, but upon check-in, the manager was able to lower our rate and we were still able to keep our upgraded room.

    The room we stayed at was a corner view room of the city and bay. It was quiet and not too far from the elevators. We had a room with 2 queen beds. It's conveniently located in the heart of SF. Valet parking is expensive, but that's to be expected when staying in DTSF.

    24/09/13 | Link | Rating: 4.0
    434. Sarah R.
    I love this hotel.  It is my third stay and it is an excellent spot for a convention or large group meeting.  The rooms are very nice, the food is Excellent, and the service is really great.  It is centrally located to a lot of SF attractions and some great restaurants.  I highly recommend.

    18/10/14 | Link | Rating: 4.0
    435. Kris U.
    Short and to the point with this recent one night stand (errr... I mean stay). My co-worker and I scored a sweet deal to stay here off of priceline.com , and when I heard Marriott I was at to be honest a little skeptical.

    My skepticism was mostly due to the past experiences I've had back home with this hotel conglomerate, not overly exciting and at times a tad disappointing. However, this was not the case on this visit as every aspect of my stay was top shelf and extremely elegant. From the moment the cab pulled into the guest pick-up/drop-off area, to entering the luxurious lobby, seeing the bank of elevators broken up by groups of floor to increase efficiency, to the modern design and amenities of the rooms and the hotel staff - aces all around.

    Pillows were excellent, soft and comfortable. Bed was much the same. Towels were fluffy and super absorbent, water pressure was excellent. Best of all the place was CLEAN.

    The concierge desk went the extra mile for me in helping answer some questions when my Canadian mobile device wouldn't help me find important local information. Without being asked they Yelped and Google searched the answers for me.

    A big PLUS was the hotel lobby bar/restaurant (Bin 55), great local craft beer selection and a delicious menu of bites and entrees of which I ate the tuna tar-tar appetizer while downing a pint of Prohibition beer. The tar tar was excellent, no skimping on the fish either (red tuna was used) and all served on what I assumed was a wasabi and creme freche base and some sort of tortilla (perhaps a rice crisp). Loved it!

    Would definitely return, a great spot at a great value, even at full price.

    03/03/14 | Link | Rating: 4.0
    436. Adele T.
    Let me preface that this review is only for the View Lounge:

    We were in the city with some friends and I suggested we go to the view for some after dinner drinks. As my previous review indicates I love this location and especially the gorgeous windows and view from their lounge on the 39th floor.

    It was as expected packed on a Saturday night but we were able to get drinks by the window.  They had updated their drink menus since I had last been there to be back lighted, which was a cool touch. Moving on to why I am writing this review, I had one found that the drink prices had increased drastically. I understand this is San Francisco but they have moved from expensive to exorbitant. They were not anything special and the price alone will make me think twice before returning. However, this is still not the reason that prompted the review.

    The bathrooms in the lounge are DISGUSTING. Not only are they not updated (they remind me of a bad airport bathroom, like Newark airport bad) but they were filthy. One of the three stalls was completely clogged and almost overflowing, one stall had trash and toilet seats all over the ground, and I didn't have the pleasure of going into the third stall but I imagine it is not much better. This bathroom was beyond appalling and I cannot believe this is the standard of a category 8 Marriott. I really hope they take this into consideration ASAP. They are one of the top category Marriotts and I have had better attention to detail at practically any other hotel I have stayed. I have already been trending towards HYATT due to their superior rewards and reasonable hotel categories and this has only confirmed this fact for me.

    Please Marriott get it together this is unacceptable.

    19/10/14 | Link | Rating: 2.0
    437. Kayla C.
    The most comfortable bed I've ever slept in! Very friendly, helpful staff. Spendy, but that won't keep us from coming back. We arrived late for a one night stay, and will definitely return for a longer stay.

    15/03/15 | Link | Rating: 4.0
    438. Sara T.
    So far, this is the worst hotel ever. Checked in with an infant, they told us that there are no king size rooms available. Called down again only to be brought to not one, but two different king size rooms (shockingly available).  The first one smelled like rancid onions. Moved again to an atrium view and smallest room ever. Last time I'll stay here and already calling around to see where we will move for the weekend. We will be checking out early.

    Update: moved yet again. This room, has two queen beds (not ideal for being with an infant) is near the service elevators but is still so much bigger than the last room we were in that we had to take it.

    21/10/14 | Link | Rating: 3.0
    439. Amber H.
    A nice hotel close to the Moscone convention center. The price is pretty expensive. My room was large and clean but lacking in views. The starbucks in the lobby was good to have but the lines were long and slow (easier to go across the street). The View lounge is a must for happy hour drinks and sunset.
    My stay was rattled with a 1:30 am fire alarm that went on for probably 20 minutes. Not that there is a lot to do about that... lucky there was no real emergency.

    17/05/14 | Link | Rating: 4.0
    440. Tim S.
    This has to be one of the most uninspiring hotels in San Francisco. As a Gold Marriott member I feel like I stayed in the exact same room in Oklahoma City, Boston and a few other cities. The first night of my stay I could not sleep because of an unexplained noise coming from inside the wall resulting in maintainence being in my room at 2 am. I had meetings at the hotel the next day and was operating on no sleep. The hotel is also a union property and every request is met with "let me check with my supervisor" or "I will have to ask my supervisor" even for the most simple of requests. I conducted a meeting at the hotel and wanted 5 extra napkins to cover a display. They had to "Check with their supervisor" on that one. The room service menu has standard offerings and looks like it was created in word. Overall it's too large, too impersonal, not solution or client focused.

    03/04/15 | Link | Rating: 1.0
    441. Raina S.
    A great location for our brief but very pleasant stay.

    I had visited the View lounge here a few times, but this was my first overnight stay.  We had to circle the block several times to get in on the correct street for valet parking.  The driveway can only be accessed from westbound Mission Street.  After that, everything was great. Check in was quick and easy.  Our room was of a good size and furnishings were very nice.  

    This was the only hotel in SF I could find with rooms that contained two queen beds rather than two doubles.  I loved this, and will definitely keep them in mind for our next family visit.  The only thing I didn't care for in the rooms were the pillows, which were shaped a bit like a ball.  My neck was sore after a couple of hours of sleep, so I switched to a folded towel instead.  Problem easily solved.

    Many hotels seem to have a serious lack of insulation between the walls.  This is not the case at the Marriott.  We occasionally heard people walking past in the hallway, but otherwise our room was peaceful and quiet.  We couldn't even hear the traffic sounds outside (we were on the 16th floor).  What a rarity in San Francisco!

    25/04/14 | Link | Rating: 4.0
    442. David G.
    Marriott is establishing a pattern of business decisions of questionable ethics.

    Case in point, Marriott was recently fined for blocking wifi signals from guest hotspots or other sources in order to force guests into a position for having to pay for the wifi provided by the hotel. Forcing guests to use an untrusted wifi network exposes them to unnecessary security risks at best, and is simply price gouging at worst. Frankly, charging for internet at a hotel is like charging for the ice and the ice bucket to collect it in. There are certain things which are expected.

    For Marriott to go to such lengths as to set up specialized equipment to block wifi signals in their hotels speaks a lot about company decision-making. If they're looking to gouge over wifi service, what other items is the hotel chain going to force charges onto their guests for?

    Gym use? Bathroom toll? Front-desk convenience fee? Plants and artwork appreciation tax? Cleaned-up-after-prior-guest service charge?

    There is something to be said that each Marriott location runs somewhat differently. It may not be altogether fair to link this review for this particular location. However, the establishment has linked itself with the Marriott branding, poor decisions made under the Marriott brand will understandably cast a shadow on each individual location bearing the name.

    Highly recommend looking up recent stories regarding Marriott and wifi blocking. It's a telling read. It may simply save headaches to avoid the Marriott locations entirely.

    15/01/15 | Link | Rating: 1.0
    443. Rosalind G.
    Fabulous hotel. Service is 5-star friendly, efficient and professional from check-in to check-out. SO impressed. Will definitely stay there again when we're in San Francisco.

    04/04/15 | Link | Rating: 5.0
    444. Nick A.
    I checked in late at night and left super early in the morning, so I only met the overnight staff who were tremendous. Ranem R. at the front desk was exceptionally helpful and professional.

    The bellman was also very informative and set me up with a shuttle to the airport that saved me over $20!

    The rooms...super comfy bed. The best shower head ever, and everything else was just fine too.

    For some reason, the citrus soap they provide burned my skin. I'm not sensitive to stuff like that, so I found that unusual.  Also, the hot water in the sink was very sensitive. It took a while to set it to a less than scalding hot temperature.

    Anyway, it's a really nice hotel. I'd gladly stay there again.

    27/06/14 | Link | Rating: 5.0
    445. Kari C.
    Stayed here for a long weekend and by far the best hotel I have stayed at.  The room was beautiful and the service was outstanding.  Everyone there was so kind & very helpful.  Would definitely  stay here again I'd I travel back to San Francisco!

    11/05/15 | Link | Rating: 5.0
    446. Diana M.
    My husband had a NADA meeting in San Francisco this week and we stood at the Marriot Marquis.  At first glance, it is a nice hotel. You walk in and we are greeted immediately.  By several different people.  We are walked through the doors and as soon as we walk in Marle( I believe that was his name) greeted us and walked us to the front desk for check in.  OMGOSH, he was SUPER nice and very helpful.  Answered any and all questions we had.  What a phenomenal first impression.  Any interaction with staff was amazing.  
    We got to our room and were not Wowed.  The room was small and the décor was blah.  Our two nights sleeping here did a number on my back.  It felt like I had slept on the floor.  The mattresses were not comfortable.  
    We had breakfast at the Mission Grille our last morning and we are so glad we did.  Again, very accommodating and with a smile.  

    Hospitality at its finest! Love it!!
     
    So, 5 stars for the staff and 3 for the room.

    23/01/15 | Link | Rating: 4.0
    447. Megan B.
    This was a lovely hotel. The rooms are big which you do not see often in San Francisco. I love the View Lounge, however you must go early enough to get a table and the wait in line a while to get drinks. The only thing negative about the experience was the valet guy when we left the hotel. He was very rude. Other than that I would totally recommend this hotel.

    27/04/15 | Link | Rating: 4.0
    448. Jessica M.
    One of my favorite business hotels in SF! I travel to SF every week for work and the Marquis is the hotel I prefer to stay at the most. The location is great, close to Union square area with all the shopping and restaurants.  The hotel lobby is very lively and has plenty of lounging area. Speaking of lounges, the concierge lounge at this hotel is the best I've seen so far. Of course you have to have Gold status for access, but the breakfast is so good with healthy options like egg whites & greek yogurt.  In the evening, they served dinner in the lounge, not just snacks like other concierge lounges. They literally serve a full buffet dinner every evening with salad, cold cuts, a vegetable dish, a grain dish (rice, pasta, couscous) and some sort of protein (chicken, fish, beef, pork).  At 7:30 they bring out a full array of desserts.   I really enjoy the convenience of this lounge because when you are traveling for work, sometimes it is hard to go out to eat every night. So the lounge here makes me feel like I am getting home cooked food every night :)  
    The hotel manager emails me every stay to make sure everything is going well.  I have no complaints whenever I stay here, and would stay here all the time if I was able to get a good rate there consistently every week. However rates fluctuate greatly due to all the big conferences that are held in SF and due to this hotel's convenient location to Moscone convention center. The View lounge on the top floor has gorgeous views of the entire city, it is a classy place to hangout in the evenings, another perk at this hotel! Absolutely love it!

    15/04/15 | Link | Rating: 5.0
    449. Leeda R.
    Great location,  nice hotel, and awesome customer service. I had Sabina at checkout, she's a petite little blonde lady. She went above and beyond the norm! I would definitely return because of her! The only reason I gave them four stars is that I could hear the jackhammer  at 1 in the morning from all of the construction going on

    05/04/15 | Link | Rating: 4.0
    450. Ralph P.
    This is an excellent hotel with a great staff, but I must deduct a Yelp Star for the egregious price gouging they did to me when I booked a room a week ago for the NADA CONVENTION. I understand the laws of supply and demand, but increasing the room rate by over 300% for the three nights of the NADA Convention merits berating and criticism! Their is no justification for jacking up the rate for loyal Marriott Elite members like myself and is a horribly ill advised business practice at any time.

    24/01/15 | Link | Rating: 4.0
    451. Katherine R.
    I LOVED the Marriott Marquis- It was my go to hotel when going to events in San Francisco.  However,  I stayed last weekend (April 25th) they ELIMINATED ROOM SERVICE two days prior!  I couldn't believe it!  I was SO looking forward to room service for dinner after a grueling day, being super tired and not feeling very well. my husband had to go down to the restaurant on the second floor.  They don't have menus to take up to the room, and the staff didn't even know their own phone number so we could call the order in.

    Also, having breakfast brought up before a running race is a real time saver so I was at a loss with this as well. However, we did go have the breakfast buffet and the staff was great - superior service.

    It is a great hotel with great staff, but we won't be staying here again.

    29/04/15 | Link | Rating: 3.0
    452. Carol K.
    My "go to" Marriott in San Fran is usually the J W Marriott.  But on this visit, since my conference was located in this hotel, I decided to stay in this large convention hotel.

    Perfectly located within walking distance to most things you would want to see in San Fran, this hotel does a pretty good job in making you feel welcome even though the scale of this place is huge!!

    My room was quite large ( I got upgraded to a suite) so I can't comment on a regular room but this one had a comfortable sitting area, mini frig, bar, sink, ind room coffee, a fully stocked bathroom and a super comfortable bed.  I actually loved this bed and slept like a baby all the nights I was here.  

    The staff was super friendly, from the guy who checked me in, to the bellman who smiled and said hi every time I walked by to the valet who kept apologizing that he couldn't get the trunk open ( I finally figured it out so all is well!) everyone was really nice!

    A couple of hiccups kept this from being a 5 star experience.  First, when I got to my room- I was irritated when my room keys didn't work. So it was back down to the front desk to wait for new keys, although the manager did escort me this time to my room to make sure all was well.  The other issue was that room service was really slow so know before you order that it may take up to an hour to get your food.  

    If you have a car- parking is going to run you over $60 a night so my advice is to take a cab if you don't need to drive while here!

    All in all- a nice hotel that met my needs during my recent visit.

    26/09/14 | Link | Rating: 4.0
    453. christin f.
    I'm on the fence of giving this either a 2.5 or 3 star review.  My husband and I stayed at the hotel for one evening while we were traveling through the city.  After getting lost, we finally found the place and pulled up for valet parking.  When I booked my room online, I was quoted $60 for overnight parking, however when we had arrived they had raised the parking to $70 because of a conference that was taking place.  I was PISSED but what else could we do.  

    Check in was a breeze even though the hotel was completely busy and chaotic. The room was large and had a nice view of the old church and other sky scrapers.  There was some red splattered spots on two parts of our ceiling...hmm. Once we changed we hopped up the elevators and went up to the sky lounge (not sure if that's the proper name) up on the 39th floor.  This place was practically a 360 room of windows overlooking the city.  Gorgeous!  The prices were exorbitant, like everything else in San Francisco, but the Manhattans were really amazing.  

    After returning to the hotel later in the evening we stopped at a place downstairs and ordered food to bring make to the room.  I got some sort of pot roast with mashed potatoes, and it was surprisingly amazing.  

    The Lack of stars are due to the increased parking rate, and when we were checking out they brought our car around with two door dings on our rental.  Thank goodness we had insurance on the car.  Not very cool or professional in my opinion.

    19/11/14 | Link | Rating: 3.0
    454. Med N.
    Good for conferences with its numerous conference halls! The rooms are roomy and comfy. The view is not bad. The warm breakfast is pretty good too.

    19/05/15 | Link | Rating: 4.0
    455. Dale G.
    When you pull up to check in you have to make the decision on whether you are going to valet or not.  The cost to valet is $62.28 per night. (If you are not going to valet, you have ten minutes to check in and move your car or you'll be forced to valet.  A bit brutal since I timed our check in and it took 25 minutes.)

    The service within the hotel is good, but not blow your socks off.  I was here for a conference and still think that $325.75 for a night plus $62.28 for parking is a bit out of line.

    You are near Union Square and you are able to walk to many restaurants and shopping options.  Not sure if i'd rush to come back.

    24/09/14 | Link | Rating: 3.0
    456. Diana T.
    The hotel here is nice. The service staff is nice. I went here for a corporate event that was thrown by the Mariott. The hotel was serving beverages and appetizers in the lounge room called The View. The staff was friendly and kept asking of there was anything I needed.

    30/04/15 | Link | Rating: 3.0
    457. Saviz S.
    This is one of the best hotels I've stayed at,
    The front desk staff are very helpful, I was so pleased as they offered us free wifi,,
    The rooms are well kept with comfortable beds & pillows,
    location is ideal,walking distance to moscone center & many shops & restaurants,
    the view from the 39th floor is amazing at night as u see all the city lightened up,
    will be definitely going back to this hotel next time I travel to san francisco

    25/03/15 | Link | Rating: 5.0
    458. Marc R.
    Really, $57.85 to park my car and then I have to wait so long to get it that I could have taken a Lyft and already be home faster than you can return my car?

    27/04/15 | Link | Rating: 1.0
    459. Ken S.
    One of the favorite hotels to stay in when I'm San Francisco.  Great location, rooms, amenities and service.  The management team here is top notch and really works hard to follow up with customers and  make sure everyone is well taken care of.

    20/03/15 | Link | Rating: 4.0
    460. Henok T.
    This is a humongous hotel in a city with a very underserved hotel market (hence the creation of airbnb).

    I think it's in a choice location right where Union Square and SOMA intersect, off the Powell BART station.

    The views from my room on the 8th floor were pretty legit as well.  

    There's an energy to this hotel due to its popularity as a site for big conferences and for big names that visit SF.  Constant traffic in the lobby area.  

    I would stay here again.

    17/12/14 | Link | Rating: 5.0
    461. Natalie N.
    Stayed here this past week with my daughter... I can't say enough great things about the hotel... But here are a few
    -great location, close to all shopping and surrounding tourist areas
    -safe
    -quite
    -clean comfortable rooms
    -good room service
    -great gym
    -great customer service
    -amazing lounge on top floor overlooking the city

    I honestly can't think of any thing negative about the hotel...

    28/03/15 | Link | Rating: 5.0
    462. Smorga M.
    I would give this hotel 5 stars but I can't because of my odd and overwhelming dislike for forced valet parking.  Yes I know it is kind of the norm these days but I still hate it.
    $65 bucks per night parking...!

    Great location with good service and near convention center.

    24/03/15 | Link | Rating: 4.0
    463. Manda Bear B.
    ********************* 1205 **********************

        I attended the Samsung Developer Conference here and the lowest deal was $475 per night, plus $62 parking fee + 12% hotel tax, from NOV 10-13, good thing is company paid.

        This Marriott Marguis is very corporate like, big lobby area, with a bar and mulitiple lounging area for guests. Second floor with the restaurant and more lounging area. Th etop floow with The View restaurant and lounge, boasts a breathtaking view of San Francisco highrises and the ocean view.

       My room was on the 22nd floor looking to the Yerba Buena garden, and the city view. The room is comfortable, typical with work desk, a large TV, good size bathroom and bathtub.

       The room is clean and the bed was comfortable. Service was good and consistenet here.

       This Marriott is the more popular hotel to stay since is a walking distance the Moscone Center and prime location to everything around San Franciso.

       If another company pay for me, I would stay here, but if it's my personal pocket this rate is a over my budget to be honest.

    19/11/14 | Link | Rating: 4.0
    464. Briana G.
    Currently staying here. Actually checked in only a couple hours ago. So far so "meh". My husband and I checked in and there were only rooms with two beds left. Not a huge deal but wish we had a king size bed to share. (We are newlyweds:)) Next, we went to the jacuzzi..its in an overly bright florescent lighting hospital-esque room. We didn't stay long. Just crawled into bed and the sheets smell like bug spray. We are on the fifth floor and the halls are kind of dark and creepy. I was really excited about staying here and I'm an easy traveler (our honeymoon was in India) but for the price tag I hate to report that I don't think this room is worth it. I do have to say that I am really excited to visit the 39th floor lounge area tmrw night. I've heard the view is amazing!! I'll update tmrw if something stellar happens!

    07/05/15 | Link | Rating: 2.0
    465. John F.
    Great location, very friendly staff, very quick check-in check out process.

    Rooms on the top floor (38th) have an incredible view, but definitely feel like they can use an update, look like something out of the 70s or 80s. Apart from that, can't complain.

    15/04/15 | Link | Rating: 4.0
    466. Cristian A.
    I have been a Marriott groupie for quite a few years now therefore I got to elite gold member status in other words "more equal than the others" when you get free room upgrades if available, access to the concierge room where you get free breakfast , dinner and extra smiles as well.When I checked in this time the lady who helped me said I am entitled to a free upgrade and therefore she oferred me room 2848 with view.I thanked her and hurriedly took my luggages and told my wife that we got a better room as thank you gesture for being loyal customers.We got to the 28 floor and,after five minutes spent in front of the door teying to open it with the magnetic cards we decided that 2848 is not our lucky number so I had to go back downstairs to unlock the gordian lock.
    The employee who checked me in being busy with other customer another employee oferred to help me and after five,apologies I was given a new access card a different room number and the assurance that the new room 2858 has even a better view.I got lucky  thought to myself, two upgrades in one evening.Got to the new room 2858, cute view, partial view of the bay, bridge, moma st PATRICK church and,so on.All was great and I really felt like a gold member until the third day when I was unlucky enough to see room 2848 that I was given first but no access granted.The room was open while being cleaned, separate living room, corner bedroom, amazing view, a gold member apartment.I quickly realized my actual plebeian status.I questioned the supervisor (Myleen) about the employee's behavior who checked me in and she could not come up with a reasonable answer promising,me that she will follow up with an explanatory email.48 hours later still nothing.No answer is an answer sometimes.

    16/04/15 | Link | Rating: 1.0
    467. Carie W.
    Stayed 6 nights for a conference that my husband attended at the Marcone Center. I was left to explore San Francisco on my own while he was at the conference. There are nicer hotels elsewhere but the location is perfect being just a block away from the Marcone. Actually there is everything that you could possibly need within a couple blocks of walking distance from the Marriott Marquis including a Whole Foods. This was our first time in San Francisco so the location was ideal for the both of us. The hotel has three sections: a low rise, mid rise, and high rise which has The View Lounge. We had a king room in the mid rise tower. The room was clean & comfortable. The room fridge for the hotel's beverage offerings was not meant to hold personal items so I requested a complimentary mini fridge which was delivered within 15 minutes. Dan the concierge was helpful and colorfully entertaining. It was enjoyable listening to his suggestions. Our stay was satisfactory except for two issues; one being a SERIOUS safety issue.

    I did not feel well when we arrived and suspected it might take a day or two for me to feel up to seeing the city. Our room overlooked the roof of the hotel's conference rooms and the top of the parking garage across from Target in the Metreon. Not a very pleasing view when you're not well. My husband is a Rewards member and staying for 6 nights he thought he would try to get a room with a better view for me. We were offered a double with city views but when we went to see it, we found that it was next to the building's air conditioning systems causing the room to strongly vibrate and was very noisy. Not an ideal option when you're sick. Went back to the lobby to decline that room. After a bit of a wait we were offered another double with city views on a higher floor. But by this time I was about to pass out in the lobby so I asked to just return to our original room. We were told our room was no longer available...even though all of our belongings were still there(!!!)...because of the conference all of the king rooms had been booked. After bringing to their attention the important information that our things were still in our room, another wait followed and we were reassigned back to our original room. I appreciated the effort to change our room but why change our room before we agreed to do it? Maybe there was a miscommunication somewhere but overall I felt it could have been handled better.

    The most angrily aggravating and discomforting event was on our last night. Friday night around 8:00pm. I'm resting in bed...IN. MY. UNDERWEAR...when I thought I heard a soft knock. I told my husband that I think someone knocked on our door. He said he didn't hear anything but got up to check. He barely reached the closet doors when our door opened and someone walked in who claimed to be with "room services" or "maintenance" and that they need to replace the TV guides(?!?!?). He asked to come in (he was ALREADY inside) to which my husband replied, in a much more gracious manner than I would have given, that he would take the guides. We should have kept the man there while I called the manager but we didn't. I was quite shaken. The manager could not offer us anything nor could he do anything since it was our final night other than give my husband 5,000 Marriott points. I don't know how that makes up for losing your feeling of safety. All the other nights during the week my husband was occupied until late in the evening. I don't want to imagine what would have happened if this occurred when he was not in the room with me. Yes, the safety latch could have been secured. Yes, there could have been many precautions. Yes, we could have tried to detain the person while the manager was called. But none of that would have changed that someone came into our room. None of that would change my feeling that I was safer all week walking past the homeless who screamed profanities than I felt in the hotel room that night.

    27/04/15 | Link | Rating: 2.0
    468. Jeff Y.
    The Marriott Marquis isn't a terrible hotel. It's actually quite competent, but at the price point, you just expect so much more.

    The check-in process was easy enough though it seemed like they were trying to trick us into taking a crappier room. Finding the room is a little bit trickier. There are several elevators accessing different floors, and because the rooms are so far away from the elevators, finding the rooms on each floor is like going through a maze.

    The rooms are mostly clean, and they should be - considering how they always seem to be doing room cleaning. They still managed to leave a gigantic wad of gum on the floor to greet us when we opened the door. Gross. As an aside, I've read from other reviews that housekeeping sometimes steals guests' stuff. I was glad they had safes in every room.

    The beds aren't very comfortable, but after all the walking around city, I noticed it less. The room is pretty standard. But the TV is too small and the channels aren't very clear. They have fridges, but you can't put anything inside them. In fact, the fridge and snack bar are set up so if you accidentally touch them too hard, you get charged extra for food/drink. Seems pretty greedy and unnecessary. Also the rooms are pretty dark, and you have to individually turn on all of the lamps.

    The wifi was free for the holidays when I stayed, but it usually costs an absurd amount per night. Unless you use the lobby wifi.

    The walls are pretty thin. I could hear someone trying to play the violin most of my second night here. The first morning, hotel security was banging on one of the neighboring doors and yelling at some guest. I know these things happen, but it's not a pleasant way to wake up. Also when I stayed, the city was doing some sort of construction right in front of the hotel, so sometimes hotel would block access to the front entrance. One time I didn't recognize the door guy - because his English wasn't very good and he looked like a vagrant in a city overrun with them - and he started yelling at me. Lovely.

    p.s. no bathrobes

    03/01/15 | Link | Rating: 2.0
    469. Doug B.
    I have stayed at this hotel for several weeks over the past few years. While there are other hotels in the area that might be less expensive, this is the one that many conventions select as their "conference hotel," especially when the events are held at the Moscone Center.

    The location is pretty convenient -- the Powell St. BART station is not too far away and the Metreon across the street has a food court, a movie theater and a City Target store. Don't forget the 3 Starbucks locations at this intersection (one is inside the Marriott). The Westfield mall offers some higher-end shopping and is about a block to the west of this location.

    My room was quiet and clean. Sure, that may not be a high bar to set, but that's what I'm looking for in a conference hotel in addition to a safe and convenient location. If you have been at another Marriott property, you know what to expect. That said, the rooms are larger than the rooms at most other hotels in this area. If you are traveling with your family, that might be attractive to you.

    All of the staff were very nice and accommodating, and they checked on be both in person and via email to ensure that everything was to my satisfaction. The in-person visit could be due to my status in the Marriott program, but I seem to recall at least the email during prior visits to this hotel.

    The View is the bar on the 39th floor and offers a nice view of the city. There is a restaurant on floor 2 and another bar plus a Starbucks on the first floor. During the large conventions, the bar is sometimes closed for private events, and the elevators can get congested, but the multiple banks of elevators help alleviate that somewhat.

    If you like to run/jog/walk, you can head out on Mission to the Embarcadero and run up to Fisherman's Wharf, then back through Chinatown (down Grant), or head the other direction to AT&T Park and back up 4th St. You could combine the two and make a big loop out of it.

    I am sure I will need to stay here again for work, and I don't have a problem with that. :)

    06/02/15 | Link | Rating: 4.0
    470. Brian K.
    3.5 stars overall- corner junior suite, nice panoramic view of SF

    Nice rooms, service was nothing special (typical of chains). Fully stocked mini bar as well as snack. $4 candy bar anyone?

    The reviews for this hotel say "GREAT LOCATION" but that is relative, right? This area has a lot of unwanted people hanging out around the property. And sure, it's close to shopping but if you have a disdain for shopping like I do, then, I guess it's not in your favor ;)

    Unless you are a B-list celebrity and above, no one greets you. But that's okay, the $300 average list price isn't for the service, it's for the SF location and unless you want a room in South San Francisco, that much for a 3-star joint ain't that bad so I'm really not complaining.

    20/02/15 | Link | Rating: 3.0
    471. Paul M.
    The services at the bell stand and concierge were so fabulous after I had my cell phone fell out of my coat pocket in the cab bringing me from the airport. The head bellman offered and ran the security tape of my arrival and discovered the cab number for me. Then the front desk and concierge coordinated efforts to contact the company and the dispatcher. It took over 5 hours until my phone was returned and even then, the bell hop on duty knew the number of the yellow cab that had my phone.  The concierge had given his personal cell number to the cab company to ensure there would be no chance for a loss of communication with the cab company. I will never stay at any other hotel when in SF. these guys totally had my back so that my meeting went off without problems. Thank you to the whole team!!

    19/05/15 | Link | Rating: 5.0
    472. Rachel M.
    This hotel is absolutely labyrinthine. It's stupidly huge. Once you navigate your way to your room, though, it's worth the trouble. Everything is spotlessly clean and the beds are really, really comfy with a few different kinds of pillows and cushy comforters. We also had a nice city view, even in the low-rise tower. The location is fabulous - super close to Union Square, fun stuff in SoMa, and the Powell BART station. Every staff member we came across was kind, helpful, and funny. Maybe best of all is The View up on the 39th floor - beautiful cocktails, romantic setting, and seriously amazing views (duh).

    06/04/15 | Link | Rating: 4.0
    473. Chuck D.
    I really enjoyed my stay at Marriott Marquis... I was back home to celebrate my birthday, catch the Niner game and just be a tourist all over again with my friends. We were able to check-in early. John at the front-desk was more than gracious with us. It was about 1pm and we asked if we could check in already and he told us one of our rooms was ready and he could get us going on that. That was great because we could at least put all our luggage in that one room and settle in a bit. By the time we went upstairs (20th floor), housekeeping was getting the other room ready and they said in about a half hour it would be good to go. Perfect... We had adjoining rooms and we were golden. I had booked 2 rooms with 2 double beds each. The rooms were more spacious than your typical San Francisco hotel room. That's one of the reasons I chose this hotel and even over the Marriott Union Square. On average, the rooms at Marriott Marquis were a decent square footage bigger than the Union Square location. Easy decision for me.

    The beds were very comfortable. You have a desk, an lcd television which was acting up but maintenance was on it very quickly and resolved the issue, a decent sized bathroom with tub/shower combination and just simply more walking around space. Our rooms overlooked 4th Street and the rest of downtown. I was quite happy being situated there. The hotel's lobby is huge by San Francisco standards. There are 2 entrances. One from valet/dropff and one from 4th Street. There is a Starbucks in the lobby, an elevated atrium type sitting area that had a huge skylight. It was Christmas time so there were dozens of gingerbread houses on display from a competition. It was really festive and bustling in the lobby. I loved it... It reminds you that you're in the city and that's what I wanted.

    It might sound silly but since I moved away from San Francisco, anytime I go back home and book a room, I want it to be in the city limits (preferably downtown). I like to know when I go to sleep and when I wake up, I am home... And I think I have a new favorite place to stay in the Marriott Marquis. This hotel has everything I listed above going for it. It is also a short walk from Union Square and all that it offers. Chinatown is short trek up Grant St. The San Francisco Centre mall is half a block away. The Metreon is across the street. SF MOMA is a stone's throw away across Mission St. There is a Catholic church right by the hotel also on Mission... There are too many positives.

    The only negative that is a San Francisco issue is parking. I chose to park our rental minivan across the street at the 4th & Mission parking structure. It's huge and charges by the hour and varies per hour but the overnight fee is $32 compared to valet at the hotel which was $65 daily... That's insane. Couldnt do it. Park across the way or find another parking garage. They are everywhere.

    I will be back. And I look forward to another pleasant stay at the San Francisco Marriott Marquis. I'll be home soon...

    31/01/15 | Link | Rating: 4.0
    474. Cory S.
    Good experience... for the 2 hours I was here.  I had a redeye and knew i'd need a bit of sleep before takeoff.  It worked out well, but i was tired and they were a little slow to get me checked in.  They also double charged my card so I had to call in, wait on hold and then wait 5 days for the refund to hit. Kind of annoying, but?

    13/04/15 | Link | Rating: 4.0
    475. Steven W.
    I'm right off the main lobby for a quick dinner. Not to noisy, sports on the flat screens. I ordered the chips as an appetizer and they are so-so. Filet for the main course looks pretty tasty.

    05/05/15 | Link | Rating: 4.0
    476. Chris M.
    This is a pretty good hotel!  The room was good, check in and check out was prompt.  The breakfast at mission grills is pricey but it's by far the greatest arrangement of breakfast buffet foods i've ever come across.

    I go to an annual conference that is held here and the staff working the rooms are always cordial and nice.  Everything is set up, and everyone is helpful.   The maids are really good about respecting the 'do not disturb' sign, and leave a note at the door if they missed your room.  

    Also, the view from the 39th floor is amazing!

    02/03/15 | Link | Rating: 4.0
    477. Ceecee W.
    I was reminded why I preferred Starwood and Hyatt over Marriott during this trip. I stayed at this Marriott on a cold day in February and 2 minutes after I sat on my bed, my legs began to itch and there I was, thinking that it was because my skin was dry. But then small red bumps began to appear on my leg, and my immediate reaction was at first, that I was allergic to whatever they had used to wash the bed sheets. But upon closer examination of the bed sheets, I found a lazy mosquito, on my bed. In my hotel.

    Let me pause for a second so you can take this all in.

    A mosquito. On my bed. At a Marriott hotel.

    I squashed it and it died on my bed. And I was glad that I had asked for a two bed room, instead 1 king bed.

    I had higher expectations and had stayed at numerous Marriott and earned status. But I've decided that I'm going to turn my left over Marriott points into free nights and never stay at another Marriott.

    Oh and my snack bar was stocked with one can of M&Ms. Yep just one can of M&Ms, no water, no nuts.

    25/02/15 | Link | Rating: 1.0
    478. Sidhu H.
    We a great stay at this Marriott at the beginning of March this year. There was some game developer's conference going on that week and all the hotels in the area were packed/sold out.  
    Reception was kind enough to give us a fantastic corner room on the 17th floor, away from all the commotion. WiFi was free since this was booked through work.

    A quick look at Google maps will tell you that the location can't be beat. Market/Mission/Moscone/Union Sq. et al.  are all a stone's throw away! It's also an easy walk to the Ferry Bldg/piers etc. Plenty of restaurants and shopping around to keep you busy.

    Tip:  Don't forget to take in the view from lounge on the top floor.

    05/04/15 | Link | Rating: 5.0
    479. Jennifer C P.
    Comfort is synonymous with luxury.

    I had a bad experience here once. I posted a 1 star review. I was contacted by the Marriot hotel management and corporate about the contents of my review.

    I was really angry and disappointed. I expect better. I've received better...just not tha day.

    People often weakly say idiotic things like "Everyone has an off day"

    WRONG.

    When I am spending my hard earned money, I should not be at the mercy of anyone having an "off day", demonstrating a lack of professionalism, and enduring downright rude behavior.

    I returned this year.

    Everyone I encountered was friendly, professional, and helpful. This is the standard I know and appreciate from EVERY Marriott brand hotel I visit. EVERY check in. EVERY departure.

    Once I got to my room, there was a knock at the door. A gift of complementary chocolate truffles were hand delivered.. They remembered the last time, the 1 star review time, I was there celebrating a birthday.

    They remembered that detail. I really love that.

    My room was gorgeous, room service was exceptional, the bar downstairs was delightful, and the bed in my suite so comfortable, I begrudgingly climbed out of it in the morning and left my nightgown in the sheets somewhere.

    Yes, the bed was that good. I am serious. I wish I could have slept another day in that bed.

    I was really happy with every aspect of my stay this time, that I am glad I returned despite the previous 1 star experience.

    I received an e-mail the morning of my departure checking in to make sure my stay was a great one.

    It was. Marriott Marquis took my review and feedback to the manager and corporate to heart and implemented changes. I so appreciate that because my life is hectic and stressful. The last thing I need is a stranger treating me poorly and behaving unprofessionally, while taking my hard earned money.

    My faith in the Marriott Marquis SF has been restored. I will return for another relaxing 5 star experience.

    Take a bow, everyone on staff the night of my stay. You have collectively earned this perfect 5 star review.

    Thank you.

    29/11/14 | Link | Rating: 5.0
    480. Rachael Y.
    Great place to stay in a great location! We had a convention for work at the conference center that was a block away. It was so easy to walk to our location. The neighborhood felt very safe. The beds were very very comfortable. And the bar served a great resting now!

    22/05/15 | Link | Rating: 5.0
    481. Zak R.
    Very well maintained Marriott that is centrally located and ideal if you're at a conference at Moscone. We stayed in a room on the fifth floor that didn't have good views but was quiet spacious.
    The beds were comfortable. The amenities were nice. Housekeeping was obliging and friendly.
    The only suggestions I have are things that don't seem to make sense at most hotels:
    1) No empty refrigerator space. People needing to store medications or food items are out of luck. I'm on a special diet of Kalamanzi limes in water. (It's not  really a diet.  It's a way for me to drink mote water.) My cut up limes had nowhere I could store them during my stay.
    2) superfluous papers strewn on surfaces.
    3) only one luggage rack. Two would be much more helpful.
    4) lack of single point lighting control.

    Some things I loved about this hotel include free wifi for elite Marriott rewards members, excellent pressure in the showers, adequate hot water and insulation between rooms.

    23/03/15 | Link | Rating: 5.0
    482. Tim W.
    This hotel is nice.
    The room was nice.
    The service was good.
    You can walk to Target right next door!

    The problem? Just overpriced.
    Everything costs way too much.
    $300 a night with all the taxes?!
    plus $65 a night for parking!??!
    $34 for room service for one omelet!!

    Just too much!!
    I would not spend this much money to stay here again.
    There are better places in the city that cost less.

    15/04/15 | Link | Rating: 3.0
    483. Evan S.
    Large. Full service. Great location. Expensive parking. Nice beds. Needs a bit of room updating.

    11/05/15 | Link | Rating: 4.0
    484. Ryan W.
    San Francisco Marriott Marquis is located a couple blocks away from Union Square. The location is the reason why the nightly price of both the room and parking is at a premium. The room rate varies daily, but the average when I went was around $275 a night. The daily parking here is $65 which is pretty pricey, but this is around the price that you will be paying around the touristy area. There is a large parking structure located across the street and they charge a daily fee of $34. I guess it just depends how often you'll be using your car, but I highly suggest walking or using Uber or Lyft during your stay in SF. This will save you the headache of finding and paying for parking.

    // ROOM //
    The rooms here are pretty nice for the most part. The rooms are of average size in my opinion. If you've ever stayed at a Marriott before than you should know what the room will mostly look like. The bathroom looks pretty new and it's very clean. We didn't have much of a view unfortunately, but I guess it didn't matter since we were really in SF to explore the city.

    The one thing that I wish we knew about earlier was that they have a rooftop restaurant/bar called The View which is extremely nice. You can see the views of the city for miles. The bar is actually pretty large and takes up most of the floor. They have 360 degree views and seats/tables all along the windows. Come early if you want to grab a good seat. We came around 10pm on a Sunday night and it was surprisingly crowded.

    Overall, I enjoyed my visit here at the Marriott Marquis. They have plenty of restaurants around the area which is nice since you can just walk instead of having to get a ride. I would highly recommend eating at Bluestem Brasserie if you are looking for a nice restaurant with delicious food!

    26/04/15 | Link | Rating: 4.0
    485. Lalida S.
    The first time I came to San Francisco for a conference as an adult, we stayed at the Hilton Union Square which was right at the border of the Tenderloin. I vowed to never stay there again.

    The San Francisco Marriott Marquis is located in the much nicer area right in SoMa by a HUGE Ross and Forever 21 and Old Navy and mall. Fantastic location! I loved staying here and it was so central to everything including the Moscone Center.

    This hotel is huge - the lobby is renovated and nice although the rooms and bathrooms are a little outdated. The parking rate can be high but since I flew in, it costs about $45 each way to cab it to and from SFO. We ended up paying a discounted conference rate of about $280 a night. If you're with a conference they may or may not pay the $15 a night for internet for you here.

    Rosana helped check me in and she was so helpful and so awesome. I asked for a room with a view and she ended up upgrading me to a room with a gorgeous view on the 27th floor.

    The Marriott Marquis is also home to the View Bar which is pretty nice as well - still a touristy spot and a hip place for all the business travelers but a bar with a gorgeous view nonetheless.

    I also visited the fitness center as well which was HUGE. Bonus points for the free bananas and apples in there so you can get a little protein into your workout as well.

    Overall, keep your expectations reasonable. This is no fancy schmancy Four Seasons and while you are paying a pretty high premium price for the room, it is central in location and in a pretty safe part of town.

    Also - if you're looking for a place to go to in the morning, I'd check out La Boulange for breakfast goodies and right next door Yerba Buena Park where you can watch the Asian ladies practicing Tai Chi or take a really pretty stroll.

    28/04/15 | Link | Rating: 4.0
    486. Radostina S.
    This place was super nice! Usually SF hotels in this area have a view of the building next door unless you pay extra. We got a regular 2 bed room and it had an amazing view. It was right next to Mel's Diner and other fun restaurants. When we walked down Mission too far, it got a little scary. There were a lot of homeless people screaming at us. We stayed near the hotel and took a cab to Butter. That place was a blast!

    Bathroom had a lock on it, which is nice because rooms never do anymore!

    I would recommend it to anyone who can afford this sort of pricey getaway.

    28/04/15 | Link | Rating: 5.0
    487. Megan S.
    DO NOT PARK YOUR CAR HERE!!! Unsecured and brought back damaged!! MANAGEMENT COULD CARE LESS!! Stay far away from the overpriced and thoughtless Marriott!!!

    Horrible experience!! Valet parked my brand new
    Lexus for $65 on 5/1/2015. After settling into our $430 a night "Corner View Room" ($344 plus almost a hundred dollars in taxes/fees) I was alerted by my Lexus App that my vehicle was unlocked and the driver's side window was open. Why would the valet leave my car unsecure? Odd. I immediately called down to valet and "Liz" took down my ticket number and stated she would secure my car this was appropriately 3:45 pm. At 5:15 pm we left the hotel to do some shopping and I checked the app as we walked out...my car was still not secure!! I walked over to the Valet window and asked if anyone had gone to check on my car. Liz still holding the note with my name on it said they'd check now. So my car sat open in SF for an hour and a half??! Great. No one every contacted us to let us know they'd secured it. Everyone acted as though I was a huge inconvenience.

    The next morning I collected my car from valet only to find a huge chip in the paint on my drivers side near the door!! No staff was present in the valet window, I went inside and requested a manager. I was told its a "separate company" who runs the parking so you'll have to talk to them. Complete pass off and uninterested. I was clearly upset as my brand new $52,000 car is damaged with only 2,800. Bummer.

    After 25 minutes of standing in the valet drive with no contact (besides the valets whispering to each other) I was handed a form and told someone would call me in "3-5 business days" and they would "review the video and see if they could see the chip before it was parked". No interest or apology!! The hotel clearly outsources the parking service...fine but keep in mind I paid the MARRIOTT and trusted the MARRIOTT. Huge mistake. I'll drive my damaged car away without so much as a sorry and hope some 3rd party company calls me in 2 weeks or less.

    HUGE MISTAKE STAYING HERE.

    5/6/2015

    My claim was denied by the parking company via email with no followup or contact via phone. I've left 2 messages for the General Manager of the Marriott and cannot get a return phone call. I'm out the damage to my far without even so much as a call. Additionally Marriott has charged my card for the $65 valet. Long and short the Marriott can and WILL damage your car, blame a 3rd party even though you pay them and ignore you when you ask for a resolution. I will be suing the Marriott..not the $430 a night experience I hoped for.

    06/05/15 | Link | Rating: 1.0
    488. Yu-Chi F.
    I was here for a conference and the location is great as it is next to the Moscone Convention Center

    There is a Starbucks located inside the marriott as well as another nearby.  There is also a nice large Target for anything you might need during your stay

    The service is good.  The only problem I had was the check in process where they couldn't find my reservation.   During that time I made sure that my husband's name was on the room.   When he checked in the following day there was no room with his name and he couldn't check in.   It took some time to correct the issue but it was resolved with good effort

    07/05/15 | Link | Rating: 4.0