HomeCaliforniaSan Francisco, CA → San Francisco Marriott Union Square

San Francisco Marriott Union Square in San Francisco, CA

San Francisco Marriott Union Square in San Francisco, CA


Combine beauty, fun, efficiency and a terrific location and you have the new San Francisco Marriott Union Square hotel. Sitting on the corner of Sutter and Powell, our Union Square hotel in San Francisco, California is just steps from world-class shopping, restaurants, bars, and the theater district. From our hotel's ideal downtown location in San Francisco's Union Square, you can walk to your meeting at the Moscone Center or the Financial District, have lunch in Chinatown and end the evening with a game at AT&T Park, home of the San Francisco Giants. We offer 400 guest rooms, including 53 suites with spectacular views of the Bay and the city skyline. With high-speed internet access throughout our 10,000 sq ft of meeting space, 9 meeting rooms and a full-service business center, our hotel is perfect for working professionals. Our on-site restaurant, fitness center, and close proximity to San Francisco's Union Square makes us the perfect luxury hotel for leisure travelers.


Company Info:

Rating: 3.86

Address: 480 Sutter Street, San Francisco, CA, 94108
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in San Francisco, CA



Comments (157):

1. Kevin B.
they were remodeling at the time I was there, the staff was amazing, beautiful rooms, beds were a little too soft for me and caused some back pain and the toilet seemed to be posessed but was tolerable and not too much of a nuisance, I'll definitely come back and stay at this hotel

28/04/09 | Link | Rating: 4.0
2. Lorianna J.
Awesome stay at the hotel!  Basil the doorman made our stay extra special, very personable and professional Basil went over and above to help us with whatever we needed.  Thank you Basil!

28/01/11 | Link | Rating: 4.0
3. Derek S.
Competitive pricing through hotels.com !  A week prior to check-in, called Marriott to see if they would allow for an earlier check-in...was told that it would depend on availability. Strolled in @ 10 AM and no problems at all. Customer service was EXCELLENT and the room was to our liking. Fantastic bed with tons of soft, plush pillows!!!  It's a definite winner in our books and we will return.

22/12/10 | Link | Rating: 4.0
4. Cynthia D.
Stayed here for two nights and would definitely come back. Great location walking distance to Union Square, Bart, China Town, Nob Hill. The service was excellent and the room was clean, comfortable  and offered beautiful city and bay views.

The only downside is that since this is a renovated hotel, the walls are thin. I could hear people laughing and talking loud in the hallway. Also, I woke up to what sounded like a kid bouncing a tennis ball on the floor above us.

Overall a great experience!

04/08/09 | Link | Rating: 4.0
5. m m.
Celebrated husband's 50th in the city with friends, this place was walking distance to the restaurant and bar we had reservations to.  I reserved 5 rooms at a good price - 3 weeks in advance.  This place is very nice, everyone liked the rooms, bed, decorations and the atmosphere.  The bar was nice and accommodated our party of 12 easily.  Also it is close to the well-known Sears eatery.  I highly recommend this place, it's centrally located to many popular spots in the city.

The only downside to the room is the bathroom vanity in the 1 bed-room King, there is no where to put your toiletries at least not in our bathroom but that is very minor.  We definitely would stay here again.

11/03/10 | Link | Rating: 4.0
6. Ivan W.
Awful customer service, found the staff to be incredibly rude.

21/07/11 | Link | Rating: 1.0
7. Laura P.
Terrific location, wonderful view, easy parking and friendly staff.  The junior suite is perfect.  City lights glitter every room.  Yelp reviews don't do this hotel justice.  Fyi there's free street parking in the area on Sundays.

20/08/11 | Link | Rating: 5.0
8. Louise C.
Love this newly renovated Marriott.  Took my niece to see Wicked for her graduation party, and wanted to stay downtown to take her shopping the next day.  Found this new Marriott on Travelocity and booked a room.  Totally loved the lobby and the $4.00 dollar happy hour thing going on from 4-6 (where can you get a pizza in San Fancisco for $4.00)..the truffle french fries are sinful (to my Weight Watcher Friends, I only had a few to taste so I can write this review).  Front desk staff are awesome, really helpful, and clearly love their jobs.  Rooms super spacious, great views, and NEW...loved it!  Only negative is the cost of the parking, but hey it is downtown San Francisco!

03/09/09 | Link | Rating: 5.0
9. Rich F.
I stayed at the San Francisco Union Square Marriott from August 31-September 2 for the Salesforce.com (Dreamforce 2011) conference. The hotel is conveniently located near great shopping, restaurants, and the Moscone Center. My only interaction with the Marriott team was with the front desk and concierge all of which were great experiences! My room was on the 7th floor (708) facing Sutter Street. My only recommendation if you stay at this Marriott property is to request a room opposite Sutter Street if possible. The early morning street noise is the worst I have ever experienced. The garbage trucks started each morning between 4:30-5:00AM and then the delivery trucks for the hotel across the street. I have never experienced street noise at a hotel like I did this last week. I don't blame the Marriott at all and in hind sight I should have requested a different room. The challenge was that with 45,000 people plus attending the Dreamforce conference, rooms were quite scarce.

04/09/11 | Link | Rating: 4.0
10. patrick s.
Location was great. Hotel and restaurant staff (bartender especially) were all great. Room was very clean, updated, etc. Decent size. Bathroom was a little small, and there was no real counter space to put toiletries. I believe there was a fridge and a microwave in the room. No complaints about this place. The only weird thing was that we were on the 7th floor, and it was like a bit of a maze to get to our room. Our room along with another were next to eachother that was behind an open door that lead to both of them. It had a deadbolt on the inside whichwas concerning if someone locked it from the inside, but there were no issues. I guess this is in case you have booked both rooms and want your doors open to go in and out, with privacy from the hallway. Parking is expensive, so I self parked the car in a garage about 2 blocks away which was about 40-45 cheaper overall for 2 days. Well worth it. I love valet but didn't feel like being a sucker and paying more when I knew I could just pay less and walk a block or two (White House Garage $32 a day). Great stay, safe place, clean rooms, classy.

03/07/13 | Link | Rating: 4.0
11. Vania M.
We had our wedding reception here on Friday night, and we were blown away. We booked in December, and from Day 1, their staff was very helpful and accommodating. Our event coordinator, Shannon, made sure we were on the ball, which was great, since we were planning our wedding from NYC.

The food was definitely the highlight. I asked for the vegetarian option to be gluten-free, and their chef went above and beyond, creating three gluten-free entrees for us! We served fish, chicken, veggies and a kids' meal. The chicken was roasted, and served with a sauce of baby artichokes and sun-dried tomatoes, grilled asparagus and mashed potatoes. The chicken was moist and tender. The asparagus were thin and bright green, very fresh and flavorful, and so representative of Spring. The mashed potatoes were fluffy and so comforting with the chicken. The fish was was the one that really impressed me. We had porcini-crusted halibut with pesto, gigante beans and asparagus. I never would have thought to pair beans with fish, but the texture was amazing! I'd normally also be very hesitant to order fish at a wedding, but it was cooked to perfection. A special shout-out goes to the mac and cheese that came with the kids' meal. I was trying to be sneaky because what bride would have the kids' meal at her own reception? Uh... me. The mac and cheese was absolutely delicious! The sauce was creamy and cheesy, and the pasta was cooked to al dente, not mushy or soggy at all. It was apparent Chef David and his staff took great care putting our reception menu together - each plate looked like it was the only dish they prepared all evening. Nobody knocked their utensils against their glassware, trying to get us to kiss, because they were all too busy using them to eat with.

Their reception space was stunning. We booked the Savoy on the 30th floor, which has sweeping views of the city. I cannot say enough for this hotel and the staff, and would book there again, if I had it to do over. My one regret was not having the bridal party set aside some of the duck spring rolls from the cocktail hour. Everyone raved about them and I'm sorry I didn't get to taste them.

21/04/10 | Link | Rating: 5.0
12. CJ F.
Great location on Sutter St and very friendly employees.   Super comfortable bed as well.  There's a trolly stop on the nearby intersection, which is convenient, but the trolly line was quite long.   I'd stay here again.

30/09/11 | Link | Rating: 5.0
13. Jackie L.
The hotel room and location gets 5 stars, the hotel personnel gets 1 star.  Thus, San Francisco Marriott Union Square gets 2 stars overall.  Actually, if you do the math average rating should be 3.6 based on my critera, but since the personnel ticked me off more than once I'm automatically deducting 1.6 points.  With that being said, let me go on about my experience here....

A week before check in, I called the hotel, spoke with the front desk to make sure my room reservations had no problems.  They emailed me a confirmation for both of my rooms, and according to the details of the email everything was perfect.  However, upon check in everything was less than perfect.  I requested two rooms--a room with a two double beds and another room with one king, what I got were two rooms with two double beds.  The room reservations were messed up, but the beds were SO SO SO SO SO SO SO comfortable that I can forgive them for that.  I had a few other problems regarding room confusion, and every person I dealt with were completely RUDE.  Not only were they rude, but they were not helpful at all.  The only way this hotel could make up for their lack of experienced personnel would be amazing hotel rooms and location, which they did.

The room was clean, the beds were comfortable.  Never have I slept at a hotel and actually missed the hotel bed when I came home, until now.  The shower was roomy, and the toilet was eco-friendly....hello half flush and full flush!  Walk two blocks down Powell and you're at the heart of Union Square.

Overall, it's an awesome hotel to stay at, but come prepared with all the patience you have to deal with the personnel here.

08/06/09 | Link | Rating: 2.0
14. Shannon E.
We were lucky enough to stay here on a beautiful weekend in the city and were definitely happy with our room. I must admit up front that I didn't pay for the room, so it's difficult to give a value for money rating, but our set-up was comfortable, the views were great (we were on the 19th floor) and the location is prime! We stepped out of our hotel to face loads of great shopping, eateries and a million things to do. I was a bit astounded at the price of parking and the price of room service ($48 a night for parking & $15+ for a baby egg white omelet?), but I suppose that's to be expected when you're in the city centre! All in all, a comfortable place to stay and a doubly awesome location!

17/01/11 | Link | Rating: 4.0
15. Grace P.
I haven't stayed at a room here but I did take an LSAT prep course that was located here. I attended the class for 3 months, 2x a week.
The door man was always nice and pleasant. The ballroom was always clean and stocked with water and cups. The bathroom was clean as well.
I'd assume that this was a good hotel to stay in if you want to stay in Union Square. It's a prime location and totally not much walking distance to the tourist spots of Union Square. It is just one block from the Sutter Stockton Garage, that is not too expensive after 4pm on weekends and just a few blocks from BART and Chinatown. Kudos all around.

21/12/09 | Link | Rating: 4.0
16. Alice S.
decent prices, centrally located on powell and sutter (1 block from union square), nicely decorated, good service, nice sized rooms in the city. the bed was probably the most comfortable one i have ever slept on at a hotel. i originally requested a high floor but upon check in early (at 9am), they put me in a lower floor (14th floor) but bigger room on the corner. beware of street noise if you are a light sleeper, you can definitely hear the streetcar and motorcycles going by. i'm a heavy sleeper, so it was not an issue for me. i would definitely stay here again.

13/08/12 | Link | Rating: 4.0
17. H L.
So here is the thing about hotels that have been renovated and updated.  Yes, they are an improvement from the old - they have to be, things are newer, but you can't get away from the dated infrastructure to begin with - the layout, dated ventalation, etc.  

Service from the personnel can be much better.  It's a decent hotel, but the lack of double pane windows (again, the dated part) allowed alot of street noise to seep into the room and it was hard to sleep.

I got a standard size room, and it was terribly small I think.  

The worst part is paying 13 bucks for "high speed" internet and getting something like dial up.

15/07/09 | Link | Rating: 3.0
18. Christine H.
We really were only here to sleep so I can't speak to the hotel amenities but I will say the bed was amazing. We walked around for several hours after our early morning flight to SFO so by 4pm we were ready for a nap. The bed was so comfy we didn't wake up until the next morning!

Aside from a great bed, the staff was polite and the location was perfect for checking out various parts of the city. When we pulled up the doorman was kind enough to point us to a less expensive parking garage just a couple doors down. The location is central to great shopping, the cable car lines, the Embarcadero and lots more. And to top it off we had a great view of the city from our room. Would definitely stay here again.

14/03/10 | Link | Rating: 5.0
19. Monyrith K.
King Standard Room

Arrival Experience / Front Desk Staff (8/10)

The Front Desk staff was professional and helpful, but nothing beyond that. The lobby was extremely inviting though, despite being a bit confusing. Colors vibrant, clean, open, and the scent, as with all Marriott's was somehow very inviting

Room - King Standard First Impression (9.5/10)

The separation of space with Tile and Carpeting is something I definitely like hotels to do. For one, it is easy to clean and you tend to leave your shoes on the tile as well. As you walk into the room, you don't see the bed immediately, instead it is a hall of tile that you must turn to see the room. When you get into the room, you are greeted by bright tones of red and an impeccable view of the Union Square area. The bathroom is to your right and although small, very functional with a sliding door as opposed to one that swings open.

The Bed (10+/10)

Although this bed was as comfortable as any other Marriott bed (AMAZING again... Go sleep on a Marriott Bed at a Full Service hotel, you'll sleep and not want to wake up/get out) the one thing that made it even better was that wonderful bright red throw they have on it. The colors just take your breath away!

The Bathroom (8.5/10)

This bathroom was designed smart and had a small sink which I normally don't like, but it had space above it all along the mirror that allowed you to place things! The toilet was tiny and kind of awkward to sit on, but the shower had the curved out bar that gave the impression you had more space when you were showering. It was a very well designed bathroom for the space it used.

The Toiletries: Bath and Body Works: Orange Ginger (8/10)

From the Aromatherapy line at Bath and Body works, this scent is amazing. It really is refreshing, energizing (what the scent is supposed to do), and refreshing. It smells a bit like pledge, but the citrus sweetness from the orange cuts through it a bit more and thus you don't end up smelling like table cleaner/shiner.

Complimentary Amenities (6/10)

It's a full service hotel. Again, nothing is free but you can't complain because you know what to expect. As with all full service hotels though, your wish is their command!

Condition of Building and Rooms (9/10)

The hotel is an old building, but they rennovated it and the hotel is in wonderful condition.

Location (9.5/10)

The hotel is smack dab in Union Square, you really couldn't ask for anything better than to be right next to the Muni/Bart Station as well.

Bang for the Buck:

Typically around $119 for a weekend night, this hotel is another great deal in an area inundated with hotels. It's business professional laid back environment is great for all and the new design of these rooms will really surprise you with how much a standard Marriott can offer you in terms of design.

Overall experience

The hotel is a beauty with its bright bold colors, clever use of space, stunning views, and prime location. It is a definite recommendation on my list of hotels in SF to stay at.

Overall Rating: 8.6/10

17/01/10 | Link | Rating: 4.0
20. F R.
I stayed here Friday to Monday for a relaxing weekend getaway and was pleasantly surprised by several things.

They had a special this weekend so we got a $25 visa gift card on check-in.  Actually, they give you a voucher and you have to go on line and register for the card, which then gets mailed to you.

The hotel is very comfortable and relaxing.  The bar/lounge area is great.  The server was very friendly and the bald bartender mixes excellent pomegranate martinis.  Some of these hotel bars make you feel uncomfortable if you don't order the most expensive drink on the menu; but, this place makes you feel welcome even if you just sit there drinking water.  The menu is reasonably priced for the location and the food was great.  The chopped salad was wonderful!  The bar had several flat screens with both news and sports channels.  

We had breakfast Sunday morning.  I had the $19 all u can eat Buffett.  I had a made-to-order omlette besides all the regular breakfast stuff.  They will also make waffles and toast "in the back" if you ask.  It wasn't crowded, which wasn't the case at just about every breakfast place in Union Square that morning.

The concierge was extremely helpful with suggestions for getting around town.  All in all, a great experience.

13/08/10 | Link | Rating: 5.0
21. Carla D.
We recently had our daughter's wedding reception at the Marriott and I couldn't have asked for more wonderful staff.  Tammy Chan our planner was amazing and helped us to have a perfect day!  Our rooms were incredible and have probably the most comfortable bed I've ever slept.

23/09/11 | Link | Rating: 5.0
22. Krissie B.
This review is about customer service: long story short, I had a reservation for the wrong dates and knew it was a mistake on my end. What was unprofessional was the way the Manager on Duty handled it. I already knew I would have to most likely pay the no show charge because it was my mistake but I figured I'd give it the old college try. He was extremely rude, out of line, did not bother to even sound like he cared about my problem, and hung up on me. I didn't even get to see the property and now I don't care to. I will tell my fellow associates to stay away.

31/05/11 | Link | Rating: 1.0
23. Dave K.
Came here for a conference in May. I did not stay here but only spent time in dining areas and conference halls. The hotel has a great location and amazing views on the top floor. The conference halls were large and well-lit, but the air conditioning was a bit irregular, first not on enough and then on too much.

The staff is very friendly and courteous. They seemed always willing to answer a question or help us out.

And the food. The food was amazing. Each breakfast was delicious although it got a bit redundant. But the lunches were fantastic. Here I am on a diet and they have all kinds of scrumtrilescent things to eat. Discipline was the word of the day, and I barely had enough of it.

The bar area is a bit oddly shaped, but they did have ample seating and standing areas for our group of about 70. The bathrooms are a bit weirdly shaped and are definitely not conducive to a large line of men trying to get in and out of them.

All in all, a great experience. Again, can't say anything about the rooms.

05/06/10 | Link | Rating: 4.0
24. Sarah B.
This was by far the best hotel experience we have had. The room was fantastic with a great view and very clean. The staff was extremely friendly and helpful. They went out of their way to make this a special stay. I can't say enough great things about this hotel. Soo good we are coming back in a week as we just didnt get enough of the location and service!!

12/05/13 | Link | Rating: 4.0
25. Robin O.
Stayed at this hotel when we came down to see Wicked. The location was perfect. Walkable distance to the Orpheum theater, restaurants a plenty and shopping at Union Square nearby.

The basic king room was clean and bright, the bed was extremely comfortable and the noise level was almost nonexistent even being in a large city. We didn't have time to explore the bar or restaurant this visit. Only downside is the parking rates, $50+, however, we were in San Francisco. Will definitely come back to this hotel next visit.

10/03/10 | Link | Rating: 4.0
26. Kelly M.
Stayed here on a recent visit to SF. Located just blocks from Union square shopping, BART, China town, and Nob Hill bars. The views are breathtaking, especially from the concierge lounge. The hotel is impeccably clean and high end. This of course is the Marriott standard. Superb customer care from the door men, front desk, and even housekeeping. I really hope to stay again soon.

22/04/12 | Link | Rating: 5.0
27. Jessica W.
We loved staying here!!! Amazing location and attentive staff. It rained all day Friday and they provided us loaner umbrellas free of charge. We walked everywhere! Chinatown is around the corner. The BART transportation system is really close, and shopping all around! Beautiful, well maintained lobby and rooms. We will definitely stay here again on our next trip to SF.

21/03/12 | Link | Rating: 5.0
28. Mr. O.
Not bad if you stay in concierge on the 28 th floor. Good things to eat and drink for breakfast, dinner or desert. Hours vary for included meals, check with the front desk.

Nice location from BART and Union Square area. Trolley car stops almost in front of the place.

Avoid Dianna at the front desk, dragon lady with little people skills.

10/05/10 | Link | Rating: 4.0
29. Byoung Kyu S.
The Good:
-- Great location!  It's right in the heart of Union Square so if you're here to shop, name a store and it's within a few minutes walking distance.
-- The rooms are very clean and sleek.  Well designed with tons of outlets.  The bathroom is small but there is a narrow counter which runs along the bottom portion of the mirror which allows for plenty of space for toiletries.
-- The beds are SUPER comfy!  
-- There is a concierge lounge for elite members so you can stock up on bottled water and sodas.  
-- Overall, it's a great hotel which finds the right balance between large chain hotel and smaller boutiquish hotel.
-- Jacon the concierge was cool.  He hooked us up with some free wine tasting vouchers which came in very handy.

The Bad:
-- The rooms are large enough to accommodate two queen beds but they chose 2 double beds. Queens are so much nicer!
-- The internet is S L O W.  At times I felt like I had traveled back in time to the days of dial-up.  Come on!  It's SF!  Internet speed should be blazing fast!
-- Parking is around $50.  Here is a hint:  try street parking after 6 PM then move it into the Sutter/Stockton garage at 7 AM.  If you're too lazy to get up early or too impatient to look for street parking, just park in the garage.  From Wed to Mon, I spent around $60 on parking (combination of garage parking and meter parking).
-- Food at concierge lounge was disapointing.  Might be the worst selection of food at any concierge lounge I've been to.  Sure it's free but I expected so much more.

Overall, I was happy with my stay and it's definitely a nice hotel.  So why only 3-stars?  A few of the staff could have been more courteous and helpful.
1)  I had requested a refrigerator be put in my room.  When I checked in, there was no fridge and since I checked in well after Midnight, the front desk man asked that I request the fridge in the morning.  When I asked the morning front desk guy, he gave me a hard time for no reason.  The fridge was eventually put in but I was turned off by the guy's attitude.
2)  I had gone for a run and went straight to the concierge lounge to get some fruit and juice.  When I arrived, my key would not work.  I knocked on the concierge lounge door and I was let in but that's when the 20-questions started.  "When did you check in?"  "Why does your key not work?"  "What room are you staying in?"  I was waiting for security to show up and take me away in handcuffs.  Other hotels usually bring up new sets of keys for me or meet me at my room.  Here it was, "Who is this weird dude crashing the concierge lounge?"
3)  We had stayed at the hotel for 5 days and most of the hotel staff had seen us regularly.  Somehow one of us got separated while shopping at Zara and so she decided to walk back to the hotel and call me.  The problem was that her phone was in the room and I had not listed her on the reservation.  Even the hotel staff who recognized her would not help her get into the room to retrieve her phone.  She was informed that security would let her in but no one ever showed after 30 minutes.  I had similar incident happen at other hotels and usually the hotel just calls me to let me know my guest is at the hotel.  I wandered around Union Square worrying and panicking about worst case scenarios.  I wonder what would have happened if it was a child who got lost and needed to get in touch with me.  

There is a JW nearby so I may try staying there the next time I am in SF.  The Renaissance is very nice if you want a quiet, elegant hotel.  It is up on the hill so your legs will get a workout.  

If you have a ton of points you want tp spend, Ritz will honor marriott points.

01/02/12 | Link | Rating: 3.0
30. Michael H.
Great view, amazing bed, not so great service. Case in point...

1) When serving breakfast in bed, remember to supply silverware.
2) When working behind front desk, remember to serve the people waiting patiently in line rather than the ignorant patron who decides he is more important than anyone else.

Maybe it's because Marriot just took over this hotel in April and their new staff are still trying to gel. Whatever the case, the service doesn't warrant the cost for staying in such a central location.
And $55 for parking ??? Come on guys. Thats daylight robbery !!!

21/10/09 | Link | Rating: 2.0
31. Kirk H.
"More like an exclusive boutique hotel than a chain..."

I've stayed in several hotels in San Francisco, most at Union Square -- a great shopping and dining district away from the tourist crush of Fisherman's Wharf. The Wharf is still just a few minutes away by cable car or taxi, and China Town is directly adjacent to Union Square. This Particular Marriott feels more like a swanky boutique hotel than a typical chain hotel. Despite its humble exterior, the hotel's interior is rich and contemporary in design, and the rooms are spacious and modern, with great views of the city skyline and San Francisco Bay. Amenities in the rooms are smart and convenient -- the suite I had was equipped with a desk area that included a bank of electrical outlets (no crawling around looking for plug-ins), and numerous jacks for streaming movies and music directly from my handheld devices to the flat-panel TV. The staff were helpful and very friendly, and the hotel lounge is very large and trendy cool. Great place to stay in central San Francisco!

20/07/12 | Link | Rating: 5.0
32. Laura P.
My boyfriend and I had a 2 night reservation there for New Years Eve using certificates I had. Ashley Reynolds was AWESOME in confirming  prior to my visit my reservation was set up correctly. (since I was using the certificates) I then had to cancel one night because my boyfriend was sick. I figured this would be a problem since it was last minute and it was simple. When I checked in, I was asked how he was feeling. They had either noted the file or had a great memory.  I stay in San Francisco a lot and will definitely be returning due to the personal/ friendly service and not to mention it being a nice hotel in a great location.

02/01/12 | Link | Rating: 5.0
33. Lindsay C.
This Marriott is in a great location, but I much prefer the JW down the street.  My room was really nice and I had a great view. The concierge lounge was great, thoroughly enjoyed my share of complimentary pelligrino and diet sierra mist (perks of Gold status).  The attendant in the lounge was also really great.  Like other Marriotts there was no in-room recycling which I don't like. I was here while one of the big conventions was going on so rates were extremely high. I was paying right around $700 a night for my room.  Because of the convention schedule, I could not get a room here the next week and had to switch to a different Marriott downtown. When I was leaving on Thursday, I tried to drop my bag for them to hold for the weekend, so I could pick it back up on Monday when I returned to the city. They rudely refused even thought I was staying at a Marriott right around the corner the next week and just paid them the equivalent to THREE MONTHS of Chicago rent (plus utilities if you live in my neighborhood) for a THREE NIGHT stay, not to mention I have a pretty strong Marriott allegiance and have Gold status.  The JW I was at earlier in the month was much more accommodating and this property could learn a thing or two from them on dealing with business travelers.

28/10/12 | Link | Rating: 2.0
34. Mike D.
We stayed here last night, very nice. Great service, very modern rooms, clean, the room was quiet on the 17th floor, nice beds, clean sheets, located right in union square and the cable car stops right outside. What more can I say, perfect place to stay and visit San Fran. Nothing bad to stay and one suggestion, park your car in the parking structure to the right of the Marriott., it was $39 for the night.

14/08/12 | Link | Rating: 4.0
35. Elizabeth L.
My fiance and I stayed here as part of his birthday celebration in the city.  We both loved the atmosphere and vibe of Union Square!  We have decided to make this hotel our first choice for our frequent getaway weekends to SF!

I feel compelled to say this to those who grouse about room rates in the $200 range: this is San Francisco.  It is a metropolitan city and, as such, has many metropolitan hotels/rates.  Like any big city, it also has dives/fleabag hotels.  If you want to go cheap then be prepared to stay in a dive.  This seems logical to me but I see so many complaints about room rates, I felt the need to comment.

When we checked in our room wasn't ready but no worries to us...we headed for the cute little bar in the lobby!  We enjoyed a few drinks and chatted with the extremely personable bar staff.  (Sorry I don't remember your names but you were GREAT; thanks!)

The room itself was very clean and modern.  The bed was the perfect firmness for us. I'll mention that the bathroom was also very clean and modern; something I rank as a reflection of the hotel overall.  The in-room coffee was much appreciated the next morning!

All in all a great value for the price!  We can't wait to return!

13/04/11 | Link | Rating: 4.0
36. Christina A.
We love coming to the city and normally stay at one boutique hotel in particular...who's location is pretty ideal.  But due to all rooms being sold out, trying to find a substantial hotel that is 3.5 stars or higher for a reasonable price is always a bit of effort.

Luckily, priceline.com got us a pretty great deal on the Marriott Union Square.  To our delightful surprise, it is located across the street and about 20 yards away from our regular hotel.  What luck! Such a great location--just around the corner from Chinatown and right on the pathway of the cable cars on California Street.  Walgreens is just a few feet away to purchase essentials (like MUNI passes!) and only a short walk from the Powell BART station.


The front desk staff were incredibly helpful and courteous.  We got in several hours before check-in (which happens alot, but we normally just leave our luggage with concierge so we can play in the city before check-in time), but a room had become available so they checked us in right away!!  Unpacking early and settling in on vacay is such a treat!  The doormen were very courteous and knew our faces... as well as the concierge who would smile whenever we came to and fro from where our room.

The rooms were very clean and the beds...so comfortable! Our room was always clean when we got back and re-stocked with fresh towels.  The coffee maker was a nice addition to the room and the his and her reading night lights over the headboard of the beds are a very nice touch!

Also, on our way out, the front desk suggested we print our boarding passes out in the business center located in the back of the hotel lobby to ease our departure back home... We obviously weren't staying there for business so it was very helpful that she would point it out to us anyway. :)


The bathrooms are dinky.  There is absolutely no counter space at all for toiletries and such for a couple.  Obviously geared towards the business traveler, there really wasn't any room in that bathroom for more than one person at a time.

The toilet is on this water saving regiment, so it refills with water sort of oddly and its REALLY loud.  At first, we thought we broke it, but then realized that its SUPPOSED to sound like that, lol.  

The tub is really slippery and there is nothing on the side of the wall to hang on to (for those of us who are short and have short arms)  except the bar on the back wall that you can grab on to while entering it. Maybe rubber mat devices in the future? Or a side bar might help?

The TV viewing ratio was off on our tv and we couldn't figure out how to fix it, so parts of the picture were constantly being cut off. Not a big deal. But kind of annoying...

All in all, it was a great experience and a hell of a find for the price we got it for! We would absolutely recommend it to our friends and wouldn't mind staying here again! :)

26/05/11 | Link | Rating: 4.0
37. Jeff D.
Wife and I booked a room using Priceline...got a great price. We were very impressed with this hotel and its staff. Very clean rooms, New and modern. Cant say enough about the staff...very friendly and very good at their jobs. The only negative was the bar seating was a little to euro and not comfortable.

22/07/12 | Link | Rating: 4.0
38. Dan C.
I stayed here on recommendation of a friend who comes to SF a lot for business.  "It is in the middle of everything" he said.  He was right.  It is a block from Union Square, all the shops, restaurants, etc. and with it's central location, makes different parts of San Fran accessible.  
The customer service at the hotel was very good and the whole place looked like it had just gone through a major upgrade.  I have been seeing this a lot at Marriotts.  Gone is the average hotel ho-hum drabness.  Enter sleek and high quality interiors and fit & finish.  The lobby was very nice and had a great bar.  The room itself was spacious and well appointed.  The bed was very comfortable too.  
The only downside in my opinion was the $19 buffet breakfast.  I mean really? $19, before tax and tip per person?? Oh, and parking was $47 per day, yup $47.  Good gravy.  That is just mean, man, just mean.
When in San Francisco, stay at the Union Square Marriott, just walk across the street to the Starbucks for breakfast and park somewhere else.

06/06/10 | Link | Rating: 3.0
39. Hailey T.
We came to San Francisco to have a sister weekend. Both of us have been to SF many times, but we wanted to hit up our favorite spots. Since I no longer live in the area, my sister insisted on staying at Marriott. This hotel is wonderful. It's walking distance to a couple of BART stations, restaurants, and Union Square. The room had great city views and most importantly, was incredibly clean. In my opinion, the rooms are nice and updated. All of the amenities are new and the style is nice, rooms don't show any sign of being in an "old" building. And, of course, the beds are divine, like snuggling up in a cloud. In fact, after being in our room for only about an hour we decided to cancel our room for the next night over in the east bay and just stay another night right in the city. That's how impressed we were with it and how much we enjoyed it. The valet, bellmen, and concierge staff were wonderful- incredibly cheerful and pleasant and very efficient. I can't honestly say there was anyone short of nice that we encountered. The bar in the lobby was kept very neat and I appreciated the happy hour.
The only downside for us was that we needed to print out tickets to the baseball game. In their business center is $7.95 for 15 minutes, plus 70 cents a page to print. I felt that with the price of the rooms it was a little absurd, but I've come to expect annoyances such as these when traveling. Overall, a great stay, especially for two people sometimes picky about where they stay.

16/06/13 | Link | Rating: 5.0
40. R P.
I stay in a lot of Marriott's so I was interested to see how this particular SF location stacked up to others. Location is just a block or so off of Union Square if that's what you are looking for. If you are driving, you can either park curb side (no drive in on sutter but you CAN drop your car around the corner which saved us from going around the block)

I have to say that it stacks up pretty well! The staff was helpful and courteous, the location is great. Didn't get to check out the returnant/gym or bar because we had other plans.

Room looked just like the picture and it was as I expect all Marriott's to be.

My only knocks are:

No minibar in the room. Don't know if this was a fluke or that's how they are.  

You have to pay for internet.  Probably should of used my corporate code when I checked in...

Bathroom sink is super tiny.  Like damn near on a cruise ship tiny.

50 bucks to park (but all DT SF hotels are like this)

So except for the knocks, it ranks right up there with the nicest Marriott's I've stayed in.

18/03/11 | Link | Rating: 4.0
41. Brooks S.
The beds in this hotel are some of the best I've never slept in.   Great location!!  Close to shopping, China Town and public transportation.  

Loved the shower heads and bath products===Bath and Body Works FTW!!

08/09/11 | Link | Rating: 4.0
42. Juliet W.
BIN 480 Restaurant (open from eleven to eleven daily):

The food here is super! Chef David Hollands is awesome! My favorite is the Niman Ranch Flat Iron Steak, grilled chimichurri, wild mushroom bread pudding, truffled arugula and the Parmesan and Truffle french fries! Yummy!

The waitstaff are very friendly and very welcoming! The
Restaurant Manager, Philip McGinn should write a book on "How to Deal with SUPER OBNOXIOUS A$$holes demanding food from the kitchen at closing time".

He is a professional and can handle all sorts of issues regarding customer service. Thank you, Philip!

28/10/09 | Link | Rating: 4.0
43. Mo C.
So, I used basically all the points I had saved up from 2 years of work travel just to stay one weekend at this place (I would assume that those actually paying for the rooms racked up quite a bill).

The hotel is really nice. We arrived late at night, so there was no line at the desk, even though the entire hotel was sold out. They offered my member "gift" and I got to pick from a list of items. So, I picked the Sam Adams and mixed nuts, but of course they couldn't give them to me that night, they would have to drop them off tomorrow :( Oh well, we had brought booze anyway.

The room was nice. It was a pretty odd layout, there seemed to be a lot of non-functional space. Like, they could have totally put in a murphy bed and still had plenty of room in the weird bathroom doorway. We asked for a pull away bed, but were told that they were completely out. Eh, whatev, girls can share.

The next morning was freakin nuts. The hotel was apparently packed with USC douchebag teenagers that were rude and annoying. I've never been so excited to get off an elevator.

Also, this place seems to be conveniently located, but we had to walk over a mile just to give up and get a cab to find a drink on a Saturday night. WTF? This is San Francisco. But, it is right next to Chinatown, so we got some pretty fab hangover Sushi Sunday morning.

So, nice place (minus some of the clientele). I didn't pay, so I don't know if it's worth the price tag. But, if I rack up some more points, I may be back.

05/10/09 | Link | Rating: 4.0
44. Toby H.
Okay well the rooms are awesome, the beds are amazing (probably one of the best hotel beds ever), great showers and great location!

    But as a paying guest here they charge you a $48 parking fee? Yup, $48 a day! Oo and on top of that they add $12 for Internet.. These people are thieves! I can't remember the last hotel I had to pay for Internet. If you are in the right spot you might be able to pick up Starbucks free wifi across the street.

WTF $48 a day, hahaha, it's not even April fools day! I still can't believe this.

Tip*- you are almost better off just parking on the street, a parking ticket is less then their stupid, overpriced parking.

I wish i could give stars for individual things. I would give the rooms and hotel it self a 5 star. But service and overpriced amenities 0 stars.

11/07/11 | Link | Rating: 3.0
45. Shep G.
This is the old "Hotel 480", you may want to do a search on Yelp for that as well. The property has been extensively renovated, and it opened as a Marriott in April of this year (2009).
Rooms are very nice, modern (they should be!), and pretty well thought out. Great beds, and flat screens in all rooms. I usually stay at Courtyards by Marriott where wi-fi is free. Marriott charges over 10 bucks for wi-fi here and at their other hotels. What a stupid policy! I paid for it for one day, and found it very SLOW, which seemed even worse for a brand new hotel in San Francisco.

This property has a great location with that gives you the ability to walk to the financial district, Union Square, and China Town. It is truly a centrally located spot. I'll stay here again....

06/05/09 | Link | Rating: 4.0
46. Karen F.
Loved this place! Great room...comfy beds...helpful & very friendly front desk staff. Only complaint???...the taxi line was ridiculous! They said there were taxi's lined up waiting...not true.

Resolution: Go out the front door, make a left, walk to corner & catch an empty cab since guests are dropped off where cars are valeted. Problem solved! =)

27/09/11 | Link | Rating: 4.0
47. Michael P.
Another great Marriott experience and prime location.  I used Marriott points for the first night and found the 2nd night for under $200, which for SF and this area is great.  Parking price is steep per night at $50 but it includes valet.  Surrounding self parks go for $40/day.  2 blocks to the cable car stop and union square and surrounded by coffee shops, breakfast fare.  Convenient, clean, great staff.

06/12/12 | Link | Rating: 4.0
48. Jackie T.
The bed alone is worth staying here! Soft, pillowy mattress, super fluffy, firm pillows and soft, smooth cotton sheets! I could sleep forever :)

Spent a warm Saturday night at this newly renovated hotel and had a good experience! We booked this hotel through Priceline for $99 and received a standard guest room with one king bed on the 11th floor out of 30. Spacious room, 32" HDTV, and high ceilings! The walls are on the thinner side - we heard footsteps from the floor above us in the early morning.

The hotel is a maze and can be confusing, and the walls and carpets seem dated even though the furniture and bedding is new. Overnight parking is $46, but there is a garage two buildings down the street that offers overnight parking for $35. We decided to park at the Stockton Sutter garage (1/2 a block away) - $33.50 for 24 hours.

Location is great if you don't mind ascending a small hill to get there from the main stores in Union Square, and there's a Lori's Diner on the next block for late night cravings or next day brunch! Good value if you score a good deal!

20/09/09 | Link | Rating: 4.0
49. Akvile H.
What a great hotel! 30 floors of amazing, clean, great view rooms, friendly staff, good prices, especially for the area. The staff is great, they will gladly set up your wake up calls and any transportation needs you have. There is a really nice bar in the lobby, the shopping area and Union Square are one block away, and it really is in an ideal location! The beds are very comfy, stacked with pillows, good channels on the tv, but who really needs that when you have such an amazing view of the city from the windows!

I will say that they should just have complimentary wifi included with the rooms. $12 per day is a bit much. Might as well just bring your own wifi card and use it.

14/08/11 | Link | Rating: 5.0
50. Inigo M.
Worse than average breakfast buffett.

03/01/13 | Link | Rating: 2.0
51. Greg G.
6-3-12 A gr8 place to stay.  I like this place but it drives me crazy as a very frequent guest and a very loyal person to Marriott when I cannot stay here because they jack the price up to $500 per night some weeks.  If you can get it for 250 or less, stay here.  Great location, comfortable rooms!

14/06/12 | Link | Rating: 4.0
52. Melisa G.
Great beds. Great door service. Great AAA rates!

12/02/13 | Link | Rating: 5.0
53. David K.
We booked a room here because it was only a block away from the NYE party at the Westin.  This place is a great location!  Really close to the Union Square shopping, and the rooms are spacious!  All the workers were super friendly and polite!  I would definitely come here again... I wish parking in SF wasnt so ridiculously expensive though haha

06/01/12 | Link | Rating: 5.0
54. L C.
We stayed at this hotel one night and it is in a great location near Union Square.  The staff took very good care of us and the rooms were new and clean and comfortable.  The lobby lounge was very comfortable and a nice cozy place to hang out on a cold rainy night.

09/12/13 | Link | Rating: 5.0
55. M Z.
I am giving this hotel a five star because of their excellent customer service. After I checked in, I received an email from Marriott's guest care manager asking me about my stay. There were a few issues, but the guest manager was able to take care of them quickly and to my satisfaction.  The staff working at the Concierge lounge is well trained. For example, they walk around to ask guests how the food was.  Overall this hotel is an excellent place to stay.

07/12/13 | Link | Rating: 5.0
56. Steve L.
Not bad, not bad at all!

We all have different needs and wants, right? SF Marriott Union Square is a stalwart property within a block of Union Square. My requirements versus yours?: convenience to shopping, a comfortable bedroom at night, public transportation, any and all dining opportunities. I got it.

Our room faced north to The Bay: perfect! Windows open, small but adequate bathroom, flatscreen, very comfortable beds, efficient elevators, attentive front desk and housekeeping staff.

Did not avail ourselves of valet parking; we elected to use the underground Union Square Garage, 1 block away.

Morning coffee? Yes. Starbucks immediately across the street or an Italian coffee shop at the corner of Post and Stockton over the aforementioned garage.

Again, note: ask for a room that does not face either Sutter or Powell Street.

Hope you enjoy, as we did!

04/10/11 | Link | Rating: 4.0
57. Mary T.
My friend scored us an awesome group rate here for her wedding. While it was far from the ceremony and reception, it was centrally-located to all things shopping and tourist related.

Aside from the great rate, I was very impressed with the hotel. I believe it has recently undergone a remodel since everything seemed, new, nice and contemporary.

My room was not huge, but had everything I needed. It, like most of the hotel, was decorated in orange and yellow tones and accented with dark wood. The beds are so comfortable; I know the booze could have played a role, but I haven't slept that well in ages. I need to get me one of those feather-bed mattress toppers!

The hotel bar is nice, lots of booths, couches and tables; a good place for grabbing a drink, whether or not you're a hotel guest. Drinks, of course, are not cheap, but I expect no different from a hotel. The only thing that would make this space better is a fireplace.

The hotel had lots of nice amenities (workout room, meeting rooms, bar, concierge, etc.), but my favorite amenity by far was the check-in kiosk. You can not only check into the hotel, but you can check in for your flight AND print a boarding pass.

The only aspect of the hotel I had a problem with was the bathroom. Aesthetically it was gorgeous, marble floors, counter tops, fancy vanity, etc. However, functionally it was lacking. First, there is no exhaust fan in the bathroom! I split a room with friends, by the time I got out of the shower, the ceiling was dripping with water and the bathroom mirror was foggier than a morning in the bay. The bathroom was also stifling from all of the steam that has nowhere to go. Second, the bathroom door is like a night light. The center pane of the door is frosted glass, so if you need to use the bathroom in the middle of the night, it lights up the entire room.

Service was also great, everyone was friendly and patient with a large wedding party coming in and out at all hours in various states of drunkenness. Housekeeping deserves a special shout out, they are really on their game; we received the extra towels we called for in less than 5 minutes!

Clean, centrally located, nice amenities; I'd definitely plan a return stay here.

14/12/09 | Link | Rating: 4.0
58. Michelle R.
I really did enjoy staying at this hotel. The staff was very accommodating and extremely friendly. The location is in a great spot and is only a five minute walk to all the shopping in union square.

The rooms are very nice but I have two complaints. The bathrooms are a bit small but can definitely make do, and the closets are set up a little weird. The hanging bar has the rails going back instead of straight across which makes it very difficult to see your clothes.

There is also a Starbucks right across the street, a Walgreens, and a Lori's Diner. All within a few steps of this hotel.

I would most definitely stay here again!

27/11/11 | Link | Rating: 5.0
59. Tam P.
This is a very nice Marriott. Rooms are relatively newly remodeled. Everything was very clean. Housekeeping was excellent.  All the employees I dealt with we're extremely helpful.

The location is also great. It's right on the corner of Sutter and Powell so you're right in the middle of where you want to be.

No free wifi here but just across the street is a Starbucks so you can get your connection there.

18/07/12 | Link | Rating: 4.0
60. Michelle C.
Hotel stay ok, room definitely needed soundproofing! In room at night could hear elevator going up and down, people getting ice and stuff from the vending machines, and could hear someone snoring in the room next to me through the wall!  For a higher end hotel this was not my best choice while staying in San Francisco, will definitely go somewhere else next time.

26/06/13 | Link | Rating: 2.0
61. Derek N.
The corner location is very convenient in Union Square to shops, bars/lounges, and restaurants. Their lobby has nice comfy chairs.

04/11/12 | Link | Rating: 4.0
62. Chris J.
Is it a real 4-stars hotel? The noisy and small room is not worth at all... And 65 bucks per night just for parking... And Valet parking is not 24 hrs!

03/01/14 | Link | Rating: 3.0
63. Yennie N.
Date night is a favorite way for us to recharge our batteries and have a night out. We usually start by checking into a nicer hotel, catch a show after grabbing dinner. Marriott is situated just 2 blocks up from Union Square. The lobby is very cute and the staff is very helpful. The room is extremely clean and the bed is sooooo comfortable. It is a quick taxi ride away from the major theaters and a walk away from some great restaurants. two thumbs up :)

26/02/13 | Link | Rating: 4.0
64. Jessica H.
This hotel is in a great location! We crammed a bunch of us girls in one room & still had a good amount of space. They ended up giving us a handicap room so we could have more space and I thought that was awesome.

The only negative about the hotel was that they charged me for parking(50$), although we didn't park there. The morning we checked out I noticed it on the bill and mentioned it to hotel staff. They took it off for us so it wasn't a problem in the end! Moral of this review: ALWAYS check your bill in detail. ;)

I would definitely stay here again when I am back in the city. I heart SF & I heart the San Francisco Marriott Union Square!!! :)

31/05/12 | Link | Rating: 4.0
65. Christie K.
Awesome location and very clean rooms (probably because it's new). The bar / lounge downstairs is really nice and comfy, and they make awesome drinks! I was here just for a night on business and I liked how it was very elegant without the snooty attitude. I would stay here again any day.

25/12/12 | Link | Rating: 5.0
66. Charlie W.
We were lucky to get upgraded to a suite for free, so things started off wonderfully. And an excellent suite it was, with grand views, a sexy bathroom with separate tub and shower and swank furniture throughout. However, the hotel's staff is disorganized and the towels are cheap.

No room service between 11am and 5pm? Unfortunate. Undaunted, your lazy narrator and his comely female companion got a fantastic burger and a super-fresh salad  for lunch at the bar/restaurant downstairs.

But as we ate this brunch fit for king and queen, the experience was marred by someone running the loudest vacuum in the world in there, and this industrious housekeeper refused to stop the cacophonous din, even though there were paying customers present. One eager-to-please staffer tried to halt the racket, but to no avail. What the heck is going on here?

This is a nice hotel, but the people running the place seemed to care more about the Giants baseball game than their customers. And, we actually smelled an abundance of alcohol on one waiter's breath.

They turn off the air conditioning most of the time in this 30-story tower, apparently not understanding that climate control can remove uncomfortable humidity as well as regulate temperature. As a result, the Marriott Union Square's rooms can get stuffy and damp in the other-worldly San Francisco environment.

Overall, the hotel's location is perfect for materialistic shoppers with money to blow, and those little cable cars are right outside your front door. But the new staff has a lot to learn. If you're looking for a grand hotel with service to match, give this one a while to school itself. Barely worth the price of admission, even with free upgrades.

30/10/10 | Link | Rating: 2.0
67. Candida R.
The hotel is nice and the staff is great. My issue is amenities offered in comparison to other hotels just on Sutter! They charge for wi-fi - even for a smartphone. 12.95! Really???

There is no fridge, no mini-bar, no DVD player in the room. Their cable signal drops on and off all night. For the amount of money you are paying for the room, it's the little things that drive you nuts.

I would rather spend my money at a boutique hotel, that has free wi-fi and these other amenities mentioned above.

27/07/12 | Link | Rating: 2.0
68. Chris E.
Off the beaten path on Sutter - just a block off Union Square. Great location yet quieter than hotels on that square.
Rooms are quiet & comfortable. Staff are terrific.
Room service food is the BEST I've had in years - fresh, hot, delicious.
Being a Rewards member (frequent traveler) means free wifi and free breakfast/reception each Mon-Thur.

28/07/12 | Link | Rating: 4.0
69. Sean M.
I really love this hotel. I've stayed here four or five times on business over the last couple of years, and after a lackluster experience at the JW on my last trip to SF, I can't wait to come back to this property.

The rooms are ultra modern and look fabulous. The rooms are also kind of on the small side, but so are most hotel rooms in SF, and I don't spend a whole lot of time in my room when I'm in town anyways. The beds are extremely comfortable. The service here is great. I've always been given access to the concierge lounge, regardless of what my Marriott Elite status was at the time. They really seem to go the extra mile here.

The location is phenomenal, of course, and you can walk to nearly anywhere within 15 minutes. The exercise room is solid, and the concierge lounge is very nice. This hotel does have the tendency to bleed you for every last dollar. From what I can gather, every hotel in SF does that, and when I go, it's usually on business, so I'm ultimately not the one who pays for it, so that doesn't bother me at all. I probably would be a little miffed at paying the price for parking at this place, but I've never needed a car when I've been in SF.

I stayed at the JW around the corner from here on my last work trip. It was very lackluster, and I was not impressed with the service or the decor of the hotel (and keep in mind that JW is supposed to be a superior brand). I will be coming back to this Marriott on future trips to the city. It has everything I need in a hotel, so there isn't a reason for me to stay anywhere else.

06/09/12 | Link | Rating: 5.0
70. Dan V.
Have stayed at MANY different hotels in the area.  Just got back from a week in SF and at the SF Marriott Union Square.  PERFECT.  The staff is so amazing, friendly and helpful.  Perfect location one block off of Union Square.  Muni and cable cars are right there.  Room was very comfortable.  Front Desk agent actually upgraded us to a more spacious room for the week.  We booked on Kayak and booking.com for a great rate.  My only advice is the higher the room, the quieter it will be!  See you next time!

29/08/13 | Link | Rating: 5.0
71. Vince E.
Two words: Newly renovated. In San Francisco, and in Union Square, that is so hard to come by as most hotels seem like they were built in the 50s and are smaller than a clown car.  But you compromise for Location.

But the Marriott, located on Powell and Sutter is in a prime location. Further removed from the hubbub of Moscone, but more importantly, their rooms are up to snuff. Maybe it was the complimentary upgrade to a junior suite, but the room was beautiful with a great corner view or the cable car line and surrounding neighborhood.

For a business hotel, it is definitely one of the comfiest I've seen and would definitely recommend.

26/09/09 | Link | Rating: 4.0
72. Liza T.
1.  Convenient location; walking distance to everywhere
2.  The staffs are friendly and professional
3.  Newly remodel rooms with nice decor
4.  Room is clean and big
5.  Bed is soft and comfortable
6.  Towels are soft
7.  Bathroom is spacious
8.  Good shower head
9.  Everything is well organized

1.  Parking is expensive
2.  The bathroom sink is too small

Overall, I had a pleasant stay at Marriott.  Very nice hotel!

07/03/11 | Link | Rating: 4.0
73. Monika B.
:( ripped carpet in our room to barely there vanity in the bathroom...spider on the curtains, a mess of a stay

30/08/13 | Link | Rating: 1.0
74. Just M.
Very nice hotel. Friendly staff too  they hare been very helpful with any questions I may have had. Within walking distance of just about everything.

31/10/13 | Link | Rating: 4.0
75. Alexis B.
So finally I make it back to the city of San francisco!  Last time I came it was only for a few hours grubbin at Chaya brasserie and strip clubbin at the Hustler then back to San jose LOL. That was 3 years ago and before that since I was 15.  So now I had some three and a half days to live it up!

  So the PIC and I checked in and our room was VERY spacious. I love the rooms with separate living rooms. I loved all the closet space in both closets. Big bathroom and great views!  I loved staying in Union square since everything was there and no super long cab rides. Well except to Ikes place nom nom NOM.  The beds were so comfy I slept ALOT on this trip LOL. We enjoyed some bites in the lounge and great mixed drinks and happy hours.  

The valet guy was on point trying to hail us a cab , I mean he would stand in the middle of the street to make it happen for us! Blowing that whistle all crazy , he was on it!  Overall I enjoyed my stay here and would come back again.

27/09/11 | Link | Rating: 4.0
76. Tim R.
Good--Very courteous staff and great decorum.  Great location and the concierge suite was great on 28th floor.  

Not so Good--The closets have the hangers moving from front to back of the closet instead of side to side.  Makes it difficult to see all but first hanger.
Also, the bathroom is pretty tiny and I'm someone that doesn't really care about such things.

30/11/11 | Link | Rating: 3.0
77. G M.
Being my 4th time in San Francisco, I elected to stay at this Marriott because they honored the conference room rate and they were located AWAY from the Union Square madness and Powell.   My old standby hotel had doubled it rates since the last time I was here so they had effectively priced themselves out my band.

This Marriott is conveniently located on Sutter next to several major cable cars and only a few blocks from the major MUNI and Bart stations on Powell and Market.  It is convenient to Union Square as well as the Moscone Centers and easy access to hop anywhere in the city - including the Pier areas.  

The room was well executed, with a nice desk and chair area as well a hardwired network connection which performed OK during my stay.   It is always nice to see wired and know you are not fighting with all the wireless fruit devices.   At peaks though, given all the geeks in the area I did notice even the wired slowed to a crawl. I did see that most times they charge $12.95 per day for internet access but that was included in my rate time time.  That seems to be par for this area so having that 3G/4G service may be your better choice.  

The rooms were immaculate with ample closet space along with an in-room safe which had plenty of space for most electronics etc..   The maid service checked daily if I needed towels or service. Being I was staying for a week, I also requested a small fridge which was promptly delivered to my room for perishables.

The bathroom was nicely done with a large sliding door, rounded sink, large mirror,  very good water pressure and hot water!

While there, I used their laundry service for dry cleaning shirts and washing jeans.  I turned the clothing inside out and left it with the maid.  I had no issues with the returns which were neatly hung and my directions appeared to have been followed. in the special instructions.

Overall, this Marriott stands as one of the best stays in the city, of course even at conference rates, it's still expensive which will make me look harder next year for something a bit more reasonable.

03/09/12 | Link | Rating: 3.0
78. Brian W.
This hotel was conveniently located right on the Powell St so it was easy to hop on a cable car or bus to get around town. The front desk staff was very nice and the concierge lounge had a good breakfast complete with eggs. The fitness center was larger than I expected with freeweights and several cardio machines.

Unfortunately the rooms were really small with totally awkwardly shaped bathrooms. It wasn't really a problem since we only stayed 2 nights, but if you're staying here much longer I can see how that tight space would get a little annoying after a while.

21/08/11 | Link | Rating: 3.0
79. B G.
OK, maybe if you're a desperate tourist, but if you live in San Francisco, never never never go to the Marriott for Happy Hour or even a drink.

All thumbs way down for the Marriott at Sutter/Powell.

What a difference a year can make!  Must be a new manager or at least new company policies at the Marriott that has taken the Happy out of this neighborhood Happy Hour.  There are so many wonderful businesses and entertainments in downtown San Francisco that I've never had to post about a real downer, but here's how it went.

First, our server asked if we were from "the neighborhood here" rather than hotel guests.  A yes answer means that you must provide a credit card upfront, before they even bring your order.  No, cash at the end won't work.  It's because "neighbors all over the world skip on the bill," the manager explained.  Seem unfriendly?  Yaaaahhh.

Plus, all the Happy Hour prices have gone up while the quality has gone down.  Wrong direction?  Yaaahhh.

The coffin nail was that after all that complaining to the manager about mistreatment of the hotel's neighbors, they overcharged us.  No apology, either.  Too much?  Yaaahhh.

Soooo, my fellow San Franciscans, pick one of the other first-class Happy Hours in our fair city, but stay away from the Marriott!

11/04/13 | Link | Rating: 1.0
80. Alexandria N.
Very happy we chose this place over some of the other options. First, we get an awesome military rate at Marriott, and second, we both felt the location was prime. You're pretty much just outside of Union Square and we both agreed it would have been miserable being any closer. They give you Bath & Body Works shampoo and such which I loved, and the bed and comforter were INCREDIBLE!

My only complaints:
- They should really get thicker window panes. We were very high up and could still here a lot of what was going on down below. Also the walls are incredibly thin. The people staying next door to us must have had at least 15 girls in their room giggling and screaming. We could hear everything.
- This complaint likely pertains to all of San Francisco, but I'm going to voice it anyways. $50 for parking?! And a $6 parking tax on top of that?! We were so glad we chose to stay for only one night. When you're getting consistently gouged things only stay fun for so long.
- $14 for WiFi. Seriously?!

All in all I was happy with our stay. Everyone was incredibly friendly. The vallet, bellmen, and doormen were very helpful, as was the gentlemen who checked us in. We went down to the bar for a drink and everyone was very nice and friendly there as well. We got the meat plate which was DELISH! And the cheesecake for dessert was some of the best I've ever had and they gave us a HUGE slice :]

05/10/12 | Link | Rating: 3.0
81. Michael W.
Stayed here last week for business.  Right in Union Square - very easy to get to.  I found the front staff to be excellent.  I also ordered room service here.  There  could be more selection - but the food was good and the people who brought it up were very nice and helpful.  The room was very nice and clean - basic Marriott style.  I had a high floor - nice view of Nob Hill.  Only complaint is that they didn't give me free wi-fi.  I probably don't quite have the status to get it yet.

Next time I am in San Francisco I will stay here again.

03/11/12 | Link | Rating: 4.0
82. Alicia J.
Love love loved this hotel. It had a great location, the rooms were nice, and the food offered was delicious. We held a small conference here and the staff was some of the friendliest and most helpful we've ever experienced. I was upset at first that they wouldn't/couldn't accommodate a gluten intolerance through their own catering service's lunch, but once my company offered to buy a few loaves of my favorite bread, the hotel was more than wonderful at making me a tasty sandwich every day.

And like every other Marriott I've been to, screw their paid internet.

31/07/11 | Link | Rating: 5.0
83. Athena C.
I love this Marriott! Booked it for my wedding day and the service was excellent and the view is great! The room is very spacious and it is as clean as it can get.

We also got to stay at a suite for two nights and they gave us complimentary cheese and crackers and a bottle of champagne. The hotel is also very close to Chinatown, Union Square and all the shopping area around it.

06/11/11 | Link | Rating: 5.0
84. Nicole N.
Location, Location,Location. I was so glad to be able to stay here on points, have a high room and centrally located to do all the San Fran touristy things. The staff was very kind. I have to say my only complaint, the bathroom is a bit tight. It was fine for me by myself, but with a plus one, that would be one interesting morning. I did order room service, a few times, and they were very prompt with service. Yes, the menu was limiting but I have to say I was impressed since I have stayed at quite a few Marriott's in my lifetime for work, and this menu had more interesting finds, from Asian inspired wings, pork sliders, and a good selection of wines. The menu, also mentioned that you could order from their bar downstairs if none on the menu tickled your fancy.

Since I was switching hotels on my trip, I asked for a late check out, and they were able to extend an extra hour for me. I greatly appreciated that. Upon check-in they do have a concierge to help with your planning and they provide you a Bay City Guide and map. I used the map and the guide to plan out and reserve my excursions.

So my two major complaints of this hotel- the wifi and the bathroom. But all in all, the bed was  comfy, and clean and the location was great.

18/11/12 | Link | Rating: 4.0
85. Chris W.
I have stayed in San Francisco many times, but never at this Marriott Property.  I was highly impressed with the quality of the facility.  Very nice rooms, and incredible views.  Was on the 29th floor and had 1st class service and the rate was 1 of the lower rates in the city.  Would highly recommend it and would stay at this property again for future visits.  The Executive Lounge was top notch, nice spread for breakfast and beautifully furnished and again the views are unreal beauty out the endless wall of windows.

04/02/13 | Link | Rating: 5.0
86. Tom P.
Spent memorial weekend here. Room was nice very clean. But my gf went to bar and they were serving her after she should've only been consuming water. Lost all trust and respect for the bar staff. Not safe to over serve patrons male or female. I thought I was at a establishment where I could trust my gf to have a drink at.

26/05/14 | Link | Rating: 1.0
87. Paul W.
Really Really Nice! Good price, great location! Everything seems pretty new, so that was a big relief. I hate searching online for hotels in the City trying to figure out which ones are small or old or dirty. This one was a good sized room and very clean. Good price.

There are lots of restarruants super close. Union Square is 1 block down the street, but still the perfect distant so you don't feel like you're in the middle of it. Sear's Fine Foods is right across the street too which is a huge plus for breakfast the next morning!

Had a great stay. I will be staying here the next time I need a room, and prob continue staying here until I have a reason not to! That easy!

Very Nice Bar and Lounge downstairs.

20/05/13 | Link | Rating: 5.0
88. Jess K.
First impressions are important... so the first thing I would think is key to any great hotel service is greeting the guest. The first place to greet the guest is the hotel front door... that would be if there was a doorman there. The doormen throughout my visit were either absent or counting the clouds in the sky...

With that being said I thought the woman at the guest services/check in counter was lovely and having explained it was my first time at the hotel she upgraded me to a king size room. I was traveling on business with a known-partner to the Marriott and was disappointed when I wasn't given a newspaper each morning. I was told later that was something guest services should've arranged for me when I checked in... so already I'm getting one perk, one negative, I'm upgraded in one sense but then downgraded in the next.

The gym was convenient, clean, brand-new equipment, water cooler, towels, and fruit. The gym is adjacent to a guest laundry room.

I also appreciated that while the hotel was in Union Square it was on a much quieter street, Sutter Street still offered a great vantage point of Union Square, but was out of the crowded mess of the Powell/Geary area.

And my true reason for the low rating, let's go back to the doormen. I already mentioned that they were absent a significant portion of my stay (a week), but I think the real kicker was when I opened the door leading outside of the hotel and the doorman walked through it as I was holding it open!!! I should've left my hand out to ask for a tip. There was no service hailing a cab or carrying luggage, it really soured my experience.

21/02/12 | Link | Rating: 3.0
89. Danielle M.
Location convenient to lots of shops and restaurants...my friend had a corner room with a spectacular view. Right next door to the starlight room! The bathroom had a floor to ceiling window that was really cool. There was also a vibrant bar scene going on...

12/11/13 | Link | Rating: 5.0
90. Julia P.
King Bed Room was spacious!
Friendly front office staff
Thee most comfortable bed I've slept on in a hotel (or maybe I was just really tired?)
Lori's Diner is just right across the street! ^_^

No complimentary breakfast
Hotel parking is around $50ea (but that's avg for any hotel at SF union sq area)
Concierge/Phone staff was not friendly or helpful when I called to inquire about parking - very rude and short

If you want to save some money on parking and don't mind walking a little bit...park at the Sutter Stockton garage (max

25/02/13 | Link | Rating: 4.0
91. Rob N.
The Union Square Marriott's one of the better Marriott properties in the City. Better than the higher-branded Marquis off of Market, for sure. Fairly centrally located, convenient to attractions and shopping. The rooms are well-maintained, if a bit smaller than other locations. The staff is pleasant, efficient, and helpful, and the concierge lounge is kept stocked and tidy. I even got a thank you note from housekeeping for leaving a proper tip. Of the four Marriott hotels I've booked into in SFO, this would be my current recommendation.

06/05/13 | Link | Rating: 4.0
92. Jim K.
Great hotel with killer location. Very clean with modern amenities. They had the best rates for the weekend we were in town compared to all other hotels in the city. Well worth it. We'd definitely go back again.

16/02/14 | Link | Rating: 4.0
93. Alex H.
Conveniently located with a nice, modern feel (albeit not as interesting as some of the boutique hotels in the area).  It still feels like a Marriott, though they have obviously tried to make it a little more snappy to fit the local scene.  

I was pleased to have a nice room on the 29th floor with a view overlooking union square.  This was a cool bonus until I read a note on the desk which included the following information:  "We are currently conducting our summer window cleaning project.......From time to time you may see a scaffold with men outside your window as they move up and down the building.  For privacy we recommend keeping your drapes closed."  There went my view!  How creepy would it be to see some dude looking in at you from outside your 29th floor window?!  While this probably wouldn't have kept me away, I think it's the type if thing they should tells guests when taking their reservations--not after check in.

I also agree with another reviewer that the door staff could use some work.

There was a fair amount of noise coming from above my room (sounded like moving furniture), which the front desk reluctantly said they would look into.  Wi-Fi was included only because I was part of a conference ($11.95 otherwise) and I had difficulty that required assistance from their tech support.

I would stay here again only if I needed to be near Union square and wanted my Marriott points.  Otherwise, I would likely opt for another hotel.

18/06/12 | Link | Rating: 2.0
94. Raegan C.
Great place to stay for the night! Very friendly and helpful staff. I mentioned it was my daughter's 18th birthday and they gave us an upgrade which was more than generous! Our room had the most beautiful view of the city/skyline/water. When we left a stuffed animal in our room after check out they were very efficient in helping us get it back!

13/04/14 | Link | Rating: 5.0
95. Christine T.
Can't beat the location!!  Not to mention the staff was very friendly (I might have called the front desk one or two--or four--times:)!!  I love when everything is "no problem."  Rooms were clean and big enough that I didn't feel boxed in.   A solid Marriott experience.

09/07/13 | Link | Rating: 4.0
96. Denise S.
Standard Marriott.  Close to everything, one block from Union Square.  All the standard amenities.  Nothing really special.

17/06/13 | Link | Rating: 3.0
97. Rudy G.
Another great value in SF!   My family was genuinly surprised by this hotel (mainly that I booked such a nice place).  The staff were very friendly (especially Jeff - really knowledgeable about SF).  The rooms and the hotel were very clean.  This Marriot is in a great location too.  I will recommend this place to all my friends.

08/04/14 | Link | Rating: 5.0
98. Jackie W.
The concierge lounge is great and that's where I spent most of my time. It's between Union Square and Chinatown. The location right next to the cable cars is really good.

It's worth going to if you are a Marriott rewards member because you get access to the concierge lounge as well as free wifi. If you're not a Marriott member, you have to pay $12.95 for wifi which isn't worth it.

28/08/12 | Link | Rating: 4.0
99. Brenda L.
The bar downstairs at this place is super expensive so don't get drinks there! On the bright side, this place is walking distance to a ton of bars so it's a good place to get a hotel for the night if you're from out of town, as I am, and intend on going bar hopping. It's quite snazzy and ritzy looking and the rooms are nicely furnished and clean.

Parking sucks though because you have to pay for parking despite being a guest in the hotel.

15/10/12 | Link | Rating: 4.0
100. Me Iz S.
An all day conference brought me and my colleagues to this Marriott. All I have to say is that Marriott's fleece you.

Basic stuff: bad coffee, tea, no other breakfast options. They charged us for Wi-fi, for parking.

The only thing they got going is  - the view. Rest else - O

28/04/13 | Link | Rating: 2.0
101. Topanga S.
I stayed here for 2 nights. I had a King room and it was like a motel room. I can tell they recently renovated rooms but it looks like a flipping a house job. Parking was $50 per night but that's ok. It's right next to Union Square and a cable car stop. The location was super nice and convenient. The service was nice but nothing special. I stayed on 9th floor on the corner. I had a little view but it was ok. I also saw the corner view on 18th floor. It was nicer than 9th of course but it wasn't like wow view. It was alright. I passed by JW Marriott nearby and it looked much nicer than this one.

27/04/14 | Link | Rating: 3.0
102. K.D. C.
Overall this place is fantastic! Beautiful view from our room of Coit tower, short walk to just about everything and an EXCELLENT bar and restaurant. We went for appetizers and drinks before meeting friends for dinner and wish we would have stayed for the whole meal. Excellent wine selection and cheese plates. Rooms are a bit small (as said in other reviews) but for my husband and I that was not a big deal because we are in the city.  We forgot a toothbrush, no problem because the front desk sent one up complimentary with toothpaste. (And it was Colgate!)

If I had to be picky...
No floor length mirrors
No mini fridge
$51 parking
No continental breakfast

We will be back again! Great location, clean, VERY FRIENDLY staff and beautiful views.

10/11/13 | Link | Rating: 4.0
103. Jaime H.
Great location in downtown san Francisco. Rooms are nice, but the service varies a lot depending on the staff member.Ask for a room on a higher floor. We were on the 23rd floor and had fabulous views of the bay.

24/04/14 | Link | Rating: 4.0
104. Sandy L.
The hotel is in great location!

Walking distance to

-Shopping area:  Saks, Macy's, Newman, Victoria's Secret and all other flagship stores etc.  
-Powell Street BART station,
-cable car turnaround spot
-Walgreen across the street  if you need Muni pass
-Sear's for breakfast in case you feel the hotel one is too expensive

Short bus/cab/limo ride
-Ferry Building, Russian Hills, Financial District, etc

The location is so safe to walk around at night and make it so easy to grab a cab or town car for dinner.   The staff is friendly and room is very spacious with great rate for DT SF location.

Only problem is housekeeping starts too early.  The cleaning lady knocked on our door like 9'ish am...

Will stay again when we are in town.

13/01/13 | Link | Rating: 4.0
105. Joshua W.
Great hotel. Good location with cable cars in front of hotel. Service was great as well as valets. Valet kind of high but would rather trust them versus some parking garage down the street. We were on the 21st floor and felt a good earthquake there. Rooms are small but they sound right for the area.

25/08/14 | Link | Rating: 5.0
106. J D.
With all the hotel options in SF this hotel is a disappointment! Besides the great location and views... (Which is why I have them 2 stars) They lack customer service!! This was apparent from the start when I checked in. Not only was I asked inappropriate questions from the front desk but was treated like a bum off the st. I had to change rooms 3 times because I requested a roll away bed which they said my room could not accommodate.... So they moved me Into the same exact room with no view! After I went back and forth I moved back Into my old room which has the view, and was able to get the bed. Go figure! Well, I later found out this was against hotel policy and was told because I had this extra bed I could not get house keeping!!! Really!?! You mean to tell me I'm paying close to $300/night and I can't get my room cleaned because of a decision the hotel staff made! It takes  forever to get your car from valet which cost you about $50/night so FYI call in advance. To top it off my room was called at 930pm to asked if I had a hamburger in the lobby... This woke us up and my 2 year old daughter! Worst customer service!!!

19/11/14 | Link | Rating: 2.0
107. Sam S.
We stayed a couple of nights at the Marriott and had a great time. It's situated a block from Union Square, and is surrounded by shopping, dining, and nightlife options on all sides. China Town is also very close by, and you can catch a cable car right across from the hotel that will take you all the way to Fisherman's Wharf. The room was nice and had a spectacular view (26th floor!). It wasn't cheap (nothing is in SF), but I would definitely stay here again.

28/07/14 | Link | Rating: 5.0
108. Anthony N.
***This is a nice Marriott (a fairly new one) with a very central location in Union Square--near the shopping area as well as many popular restaurants, the Ferry Building and SoMa; I found a good room rate here, but their room rates are often very expensive and you might enjoy a local boutique hotel more if you are not loyal to the Marriott brand***

This is a nice Marriott location though I probably liked the Washington Marriott at Metro Center (in DC) more.  This Marriott is right in Union Square and because it is in a downtown metro area, it is a little smaller than Marriotts in more rural or suburban areas.  This is most noticeable in the modern lobby, which is comfortable but small.  There is an open restaurant, bar and a business center next to the lobby.

There are several floors of rooms.  The layout of the hallways is a little bit odd with tucked away corners as opposed to just long, straight hallways.  The seventh floor houses this Marriott's fitness center and it is a nice one.  There is a good variety of equipment from treadmills and ellipticals to bikes and weights.  There is a good number of them available as well.

The rooms are pleasant.  Some rooms provide a better view than others, but the rooms are comfortable--comfortable beds with nice linen.  The room temperature is comfortable too.  The bathrooms are nicely appointed and clean; they could have used towel racks though.

The only negative about the room on my visit was the key card swipe; it was a little glitchy and it sometimes took 4 or 5 swipes to enter.

The Concierge Lounge (located on the 28th floor) is very nice.  The Concierge Lounge is available to Marriott Gold and Platinum members.  The Concierge Lounge is open for breakfast Monday thru Friday and for dinner-like items Sunday night thru Thursday night.  The Concierge Lounge is small and there is not much of a lounge area--really just a high bar and several tables; there is a little nook with a small business center computer setup if you are looking for privacy or a meeting place.

The Concierge Lounge provides a great view though.  You get to overlook Macy's and the Union Square Park, which sports a very attractive Christmas tree during the holiday season and Macy's is done well with big and seasonal wreaths in each of the store's large windows.

The food on my visit was good too for a complimentary lounge.  There were the standard Marriott cold snacks like pretzels, salty nuts and cheese.  There were other cold things too like pita chips and hummus.  In terms of more hot food and prepared food, there were decent mushroom puffs (little profiterole-like pastries with mushroom stuffing).

There was also a good medley of grilled vegetables including zucchini, squash, onions, eggplant, and peppers as well as substantial and decently garnished mini turkey sandwiches.  For dinner, complimentary soft drinks and bottled water were available.

For breakfast, there were two hot items--oatmeal and good scrambled eggs for a buffet (the scrambled eggs were better, less watery, than the scrambled eggs at the Washington Marriott at Metro Center's Concierge Lounge).  Cereal was also available as well as fresh fruit.

There was also a wide variety of breakfast pastries.  Given that this lounge is in San Francisco, maybe it is not a surprise that they would have a good assortment of baked goods, but I thought this was a little better than I was expecting.  There were fruit danishes, muffins, scones, croissants, pain au chocolat, and a few other breakfast pastries.  The pain au chocolat was decent for a complimentary breakfast pastry.  I wish it was flakier and crispier, but the pastry was still decent and the chocolate was generous and good.  Complimentary juices and milk were available for breakfast.

Like other Marriotts, customer service was good on my visit.

I was able to get a good room rate, but room rates are typically high at this hotel.  This is not much of a surprise given that most hotels in this area are expensive (this Marriott has a great location; it is right in San Francisco in Union Square and near several notable San Francisco restaurants, the Financial District, the Ferry Building, and SoMa).

I liked this Marriott.  It was consistent with good Marriott brand hotels and had a decor that was more refreshed and nicer than quite a few Marriotts out there.  This is still very much a Marriott though.  At its typical room rates, this Marriott is not a good deal.  You could probably find a much more local boutique hotel with more character for about the same amount of money or maybe even less.  If you are looking for a more unique hotel in Downtown San Francisco, I suggest looking elsewhere first.  However, if you are loyal to the Marriott brand, this is a good one.

I did not park here, but they do offer very expensive valet parking (like other Downtown San Francisco hotels).

06/01/13 | Link | Rating: 4.0
109. Jumanah C.
The staff here are very lovely and approachable. The room was a little on the smaller size with the two twin beds but bathroom was clean and pleasant.

Food in the restaurant is good and easy access with the elevator.

Lovely hotel for the tourist area with store and bars nearby

10/03/14 | Link | Rating: 4.0
110. Marlon C.
Ive been a mariott member for a long time. For most of the time I'm very satisfied . I recently visited San Francisco for Mother's Day n took my family . I rented 2 rooms so that my kids could stay in one . My son was looking for his shoes under the bed and realized that there was a used condom n a small vodka bottle under the bed . My son took a picture n we complained . The white female manager gave us a discount to make up for it . But I think it's gross . They need to do a better job in house keeping .

14/05/14 | Link | Rating: 2.0
111. Romina I.
We came here to celebrate NYE, and had such high expectations for this place.  This is my last night here and its official I will not choose to stay here again!!! First the lady who checked us in was sooo rude, she didn't make eye contact and wouldn't listen to what I was saying and kept saying its a holiday ummm I think I knew that!! I didn't feel welcomed. The room was not up to my standards, we found a piece of candy that is still here after cleaning.  The beds are small, Im 6" feet this was painful and uncomfortable.  The two stars are for the room services attendant and the chef who took the time to recommend something on the menu.  Other than that I was very disappointed :(

01/01/14 | Link | Rating: 2.0
112. Jane B.
Our last stay here was a few years ago and the hotel felt fresh and updated.  Hotel conditions for this stay, although adequate for our needs,  (we only needed to sleep for a few hours) felt a little tired and unkempt.  The room was a little banged up; chair was stained; lip prints on the window - stuff like that.

26/09/14 | Link | Rating: 3.0
113. Danielle D.
Great location, clean hotel with very comfortable beds. There is a Walgreen's pharmacy and a Starbucks across the street which is convenient. The hotel bar was a typical hotel bar. The restaurant had decent food and good wine. The water pressure in the shower was good. Marriott's mobile check-in option was a nice touch. The only 2 downsides in my view were: 1) the wifi is not free ($13/day), and 2) the bath towels were very thin/low quality. But overall, I would stay here again. I think it was my favorite of the 3 or 4 hotels I've stayed at in San Fran.

30/09/14 | Link | Rating: 4.0
114. Mike D.
We really enjoyed this hotel.  The bed was HUGE and had a ton of pillows.  The furniture was very modern nicely decorated.  The location was great - 1/4 of a block from the street car and across the street from the Walgreens.  Staff was VERY friendly and the room was clean and very nice.

I wish they offered free wi-fi.

02/05/14 | Link | Rating: 5.0
115. Patrick R.
Overall it is a nice hotel in an amazing location. The staff is incredibly friendly. My only complaints are that there is no free wifi. That was surprising. Also that the in room amenities are a little sparse. I recently stayed at the JW Marriott nearby and it had much larger bathroom with more amenities. I recommend this hotel but for a few more dollars try the JW.

19/03/14 | Link | Rating: 4.0
116. Jagrup S.

They finally took care of the issue. Thanks to Colin!

I booked two rooms at this Marriott and specifically added the secondary guest's name on my reservation as they would be checking in early. When they arrived, they were treated rudely and had trouble getting in. That was just the beginning. There is only valet parking at the hotel ($50+ dollars a night), and we followed the instructions to give them our car. A few days later, we received a City of San Francisco citation! The Valet had our vehicle at this time. I have been calling the hotel multiple times, and while management says they will investigate, they haven't done a thing. We're left paying the $110 fine, for which we were not responsible. Further, when I called the hotel last, I was hung up on three times, and the fourth time, when I called the front desk out on it, they rudely replied that they "didn't hang up on anyone," and that "they couldn't see the manager so didn't know what I wanted them to do." Naturally the manager isn't going to be in plain sight all the time - how about a voicemail box?! I will NEVER stay at this Marriott again, and I will try not to frequent the Marriott chain elsewhere either. I left a complaint with corporate - we will see if anything happens.

STAY AWAY. Location is not worth the low level of service, attitude, and actual debt that staying here will cost you.

15/12/14 | Link | Rating: 2.0
117. Maribeth H.
Great room service breakfast, although after flying in from the East Coast and awaking at 330 0a/m, I had to wait until 6 to order it. Necessary for me to work in the room all day, before a 3 pm meeting. Called to have lunch brought up. There is no room service until dinner and no ability to have food delivered to my room. It's been years since I have stayed somewhere without 24/7 food delivery availability.  With people flying in from time zones all over the world, it seems a bit archaic to not offer SOMETHING to eat or drink at all hours. Oh well. A disappointment. But the breakfast was delicious.

05/12/14 | Link | Rating: 2.0
118. JeanMarie D.
Great location and centrally located a few blocks from the main cable car. Recommend purchasing an all day MUNI pass to get around the city. Much cheaper than taking cabs.
My one gripe was the security guard that knocked on our door inquiring about smoke coming from our floor. My sister was in a towel, so I told him to hold on while she got dressed.  He stuck his big foot in the door and wouldn't allow me to close it. When we let him in, he sniffed every corner and informed us someone was smoking on our floor. We were a little surprised and caught off guard considering none of us smoke. We had a good laugh but none the less were taken back by his persistence. Bad move Marriott

22/05/14 | Link | Rating: 2.0
119. Arthur D.
If it weren't for the very high price for a "high floor with view of bay or city" that's not guaranteed I would rate this property higher.

We booked a month in advance for our anniversary trip. Upon check in we were told that we didn't specify double or king so they'd see what they could do. Mind you, there was no option on the website when selecting the room. We were placed on the 20th floor in a handicap accessible room (didn't need that).

The room was nice and clean although it felt small compared to other properties. The view was alright but not worth the extra fee per night in my opinion. If we were higher up it may have been nicer but not so much on 20.

WiFi and breakfast are not included which was a minus but there are plenty of great restaurants around. The location was definitely the premium. Cable car stop is right outside on the corner and a few blocks down you're at the square. A few blocks further and you're on Market street.

09/06/14 | Link | Rating: 3.0
120. Renee G.
Good bar selection and drinks are good staff is friendly and rooms are comfy and large quiet at night with good views

16/08/14 | Link | Rating: 5.0
121. Joanne A.
Came into San Francisco a little irate due to a lack of sleep and a nightmarish experience with our airlines, but was quickly comforted by my arrival at this Marriott.  From the bellman to the front desk agent, the staff members were friendly and welcoming.  I paid a little more for a room with a view, which wasn't quite 'the panoramic view of the city' they described, but still decent.  The room was clean and spacious [for 3 people], and I sank right into the bed.  We heard no noise from the hall, next door neighbors, street, or otherwise, and I really appreciated that.  The fitness facility had the basics--enough to get a good cardio and weight session in.  

Prime location; walking distance to many attractions, as well as public railways/cable cars/muni.  Wouldn't mind staying here again.

15/05/14 | Link | Rating: 4.0
122. Josh W.
Awesome hotel and location. We were able to walk to most places and take a cheap uber ride to others. The concierge was very helpful and they had exceptional service. Our room was nice and it didn't hurt that they upgraded our room to a bay view for free! We got to the hotel at 10 am and they let us check in 6 hours early. I will be staying here again.

29/11/14 | Link | Rating: 5.0
123. Mimi L.
Many good things about this hotel, very few not so good things, overall I liked this hotel a lot!

Unlike some other hotels in Union Square, this Marriott is very trendy and modern, I liked the bright colors! The sofas and couches at lobby area were so comfy and cozy, I rested my legs good after long walks at the airports while waiting for hubby to check in. Some women were surprised why I was in shorts at night? Cause it was 90 degrees in LA! Only 55 in SF! I was freezing!

We had a junior corner suite, it was spacious, big closet with personal safe, cozy couch and sofas, the bathroom was big too, nice bathroom amenities. I liked the floor to ceiling windows, great views up there at 11th floor, especially from the bathroom window. The bed was extremely comfy, loved it! The room was big compare to most other hotel guest rooms in SF, but it was still just a room, not really a suite, maybe that's why it is called junior suite...;p and they don't have mini refrigerator.  

The service was great! Everybody was extremely nice, I couldn't close the curtains when we got back from a party, I had to call housekeeping to help me, the server was so nice, it took him a while to close all the curtains, I don't understand why those were so hard to close? I felt bad for him, and tipped him nicely. He also gave us a couple waters to sober up a bit. All the staffs were super nice, they always smiled and greeted whenever they saw us, got doors for us, called taxi for us, did great luggage assistance & storage service. Very impressive!

Their room service is not 24 hours, didn't know that until we tried to order food & drinks after 11, no alcohol either? Why? Guess I am just too used to the all day room service in LA & Vegas!

The location of this hotel is great, walking distance to lots of places in Union Square, just 10 min. taxi to Fishermen's wharf. It was a great choice for our 2 nights short trip!

Ps. I don't like it that there are so many fees add up at hotel stay in SF, $300 a night is a little too much for a junior suite, but it's in Union Square...so....parking is $54 per day, I suggest just cab everywhere, don't rent a car.

02/10/12 | Link | Rating: 4.0
124. Zaara D.
Good hotel and conveniently located in a very happening area of San Francisco. Great shopping within blocks of the hotel. The cable line to Chinatown and Fisherman's Wharf is just  around the corner. Taxis line up outside the hotel at all hours.  There is a parking lot right next door. Parking charges at this lot are at least $20 less than hotel valet.

1. Valet is super expensive especially given that the public parking right next door is also valet but costs $20 less.

2. Some rooms are tiny and face ugly building facades. Ask for a room with a view (higher floors). Having said that, our teeny tiny room was very well appointed. It didn't appear cramped at all for the two of us.

3. WiFi is only free for Gold and Platinum members. It's $13/day in the rooms. However it's free in the lobby.

1. The staff: We were travelling from Napa and called to inquire if we could check in an hour earlier. The first lady I spoke to (sounded Hispanic) was super rude. There is a way to say "no" when you are in customer service.

The second time I called, as we got closer to San Francisco, another lady answered. She was super nice. Thereafter everyone we met was simply great. Diane at the front desk, Mr. Sherman the bellman and Butch the doorman all deserve a shoutout. Diane set us up for a king bed per my Silver elite preference even though our reservation was for a queen. May I add that the hotel was full. Butch set some taxi drivers straight for refusing to drive us to our destination.

02/08/14 | Link | Rating: 4.0
125. Ashley L.
I absolutely love this hotel.  I'm currently holding an event for my company as I write this.  The staff is wonderful, they're so helpful with everything!  And the event managers, I personally worked with Carol, are great as well.  Very accommodating and want to ensure you have an excellent event. I'm also staying at the hotel and its great.  Right in Union Square, a short walk to amazing restaurants, and easily accessible by public transit.

Nothing less than an absolute positive experience here and I will be booking further events here as well.

10/10/13 | Link | Rating: 5.0
126. Amanda S.
Really nice hotel. Stayed here for the weekend and it's super close to tons of shopping. Also right by the rail car that takes you through San Fran and down to fisherman's wharf. Drinks in the lounge were pretty expensive, but the bartenders were very good about making drinks to our specifications.
Parking is my only beef. It's $59 a night to valet and on Sundays you have to allow 30 min before getting your car. There's a lot that's a 2 min walk that ended up being $18 so make sure to look around before just parking there.

11/07/14 | Link | Rating: 4.0
127. Princess P.
This place was amazing. From the service, to the rooms, to the spectacular views of Union Square along with the bay beyond! The staff was spectacular, the beds blissful, the spacious rooms were great!

02/01/15 | Link | Rating: 5.0
128. Joyce D.
Do all hotels come with a mini fridge? Cause mine didn't. Meh. Oh well.

I like this Marriott hotel, it is close to Union Square, close to downtown minus the creepers, oh and it is walking distance to my brother. The hotel is pretty clean, I like that the hotel gym is open 24 hours, but when you're visiting SF, running outside is a must...the view is better! The Embarcadero is close by, so run your heart out!

The staff is friendly and accommodating. Give great advice on where to go to see all the tourist attractions. They might want to invest in new hair dryers cause ours kept breaking. The hotel does have a business like feel, but that is what their website says about this hotel...so yeah. Anyway, where are the food vending machines? Oh well, there is a 24 hour Walgreens across the street!

09/06/13 | Link | Rating: 3.0
129. Matt L.
Booked a basic room with Double beds and wanted an early check-in because our flight arrived at 9am. Our room was available at 11:30am. It was very nice to have our room available very early.

The service at the hotel is EXCELLENT. They generally always open the doors at the front. When asking for items from the housekeeping they are delivered fairly quick. Asked for some glasses and extra towels and each time they delivered it within 5 minutes.

The rooms are Good for San Francisco. Have stayed at other hotels (Handlery and one other I cannot remember). Other hotels in the area are older and smaller rooms. Marriot is the largest sized room I have seen and plus very modern.

26/05/14 | Link | Rating: 5.0
130. Bryan L.
This place was alright. The cleaning staff could have done a better job on the bathroom since there were still "leftovers" floating in the toilet bowl when I first walked in.

The walls aren't insulated very well since I could hear people in the next room talking and the clunking of the vending machine down the hall.

I had dinner in the cafe and it took them 10 minutes just to prepare my caesar salad. I wasn't planning on being there for very long so I didn't bother ordering anything else.

26/09/14 | Link | Rating: 3.0
131. Michelle K.
I ate at the restaurant here and it was amazing. It was a little pricey but what can you expect, right? The waiter was always on time and was always nearby for all our needs.

25/10/14 | Link | Rating: 5.0
132. Cj F.
I loved the SF marriott union square. It was such a nice and convenient hotel for me and my family. It was close to the cable car pick up all rhe major atores and restaurants and in the heart of union square. It was across the street from walgreens, where we got all our snacks and water for our room. The staff was extremely helpful and very friendly. I asked them if I could be on an upper floor and i was upgraded free of charge, without question. I will stay here everytime I take a vacation to one of my favorite cities.... San francisco!

22/02/15 | Link | Rating: 5.0
133. April P.
Awesome hotel!!

22/02/15 | Link | Rating: 5.0
134. Gabrielle C.
Stayed here while attending the Dreamforce conference at Moscone Center in November 2013.

Was on the 23rd Floor, corner suite.

The room was huge with two bay windows (see pics) with gorgeous views of Coit Tower and the SF bay off in the distance.  

Was quiet and easy to relax and get work done.

King size bed was extremely comfortable. Living area was large enough to entertain 6 guests easily.

Indoor dining was excellent compared to most resorts. I recommend the Marriott Burger. It was so good I ordered it two nights in a row. Delivery took less than 20 mins to arrive.

Walking distance to great shopping in Union Square as well as fine dining.

Will be staying next time there is a conference in town or perhaps sometime during Christmas week!

27/01/14 | Link | Rating: 4.0
135. Ashley N.
Location, location, location!!! My hubby and I were fortunate enough to stay here while in town celebrating my companies Sales Kickoff Party. We opted to valet park our car since we were unsure of where the parking garage was, and we had quite a few pieces of luggage. The valet was not outside when we pulled up so we had to go inside and ask for someone. For a $53 Valet charge one would expect someone to be available. We were late to check in, and could only get a King size bed on the 10th floor. So we did not have any views. However the room , and the bed were quite cozy and comfortable. What you would expect at a Marriot. My husband and I stepped out to do some shopping in Union Square, and easily found our way to the Meca of shopping Union Square has to offer! This hotel is located in the perfect spot. There is also a Starbucks literally right across the street. Love that! We also stopped by Mortons Steakhouse while we were there, a convenient 1 block walk away:) My coworkers also raved about the diner on the corner, Lori's Diner. I have not been there myself, but my coworkers go there every year. I have always enjoyed my stay at this hotel and will continue to throughout the years, since our company reserves the same location every January. If you are looking for a reasonably priced room, in a great location this is your spot!

03/02/15 | Link | Rating: 4.0
136. Thomas Q.
I always stay at Marriott whenever I travel. This particular Marriott, exemplifies outstanding client services. Kudos to the management and mostly, the staff. We will be back!

08/02/15 | Link | Rating: 5.0
137. Michael B.
We stayed two nights at this Marriott. Great location! Close to Union Square. All the staff including Robert who checked us in were all very friendly. The room was very clean and a good size for 2 people. Robert accommodated our request with a room that had a nice view. We will stay with them again if we are in the area. The restaurant in the hotel was great!!

09/02/15 | Link | Rating: 5.0
138. Amanda T.
This is a very nice hotel near Union Square. The staff is friendly, the room is clean, the bed is very comfortable, and it's only a block from Union Square.
If you're up for a splurge I prefer but Mark Hopkins, but this is a nice hotel and I would stay here again.

28/12/14 | Link | Rating: 5.0
139. Michael K.
This review is about the customer service at this Marriott location. I was in a rush a few days back and needed to hail a cab. There was no line in from of this hotel and I needed help to hail a taxi cab. I approached the valet/door person in charge of helping guests check in. He seemed friendly. He acknowledged me and my friend. Then after waiting for 2 minutes a random vehicle(pictured) had pulled up needing to park its car. The attendant then proceeded to completely ignore our request for a cab. I had waited an additional 5 minutes until I realized this person employed by the Marriott was not going to help us. Then I went into the street to hail the cab myself. So disrespectful

I cannot recommend the Marriott. If this is what service is like when you're waiting outside, I wonder what the service is like INSIDE the hotel...

21/08/14 | Link | Rating: 1.0
140. Garrison S.
This Marriott is really a lovely place to stay!  I booked the junior suite and was upgraded to a full suite (the "Nob Hill" suites are corner one bedroom suites) only upgraded as the hotel does not sell these suites!

I loved the service and location as well!  The hotel is more modern than most of San Fran's hotels and has more of a modern lobby, etc. rather than a grand hotel, which are abundant in San Fran also!!  Very lovely suite!

28/03/14 | Link | Rating: 5.0
141. Gloria L.
I stayed here for 4 nights, but ran into a few frustrating situations. I left the hotel at 7AM on Monday, and when I came back at 4PM to get some work done, the housekeeping service was still in my room cleaning. Then, there was a second knock on my door at around 5PM for more housekeeping.  This seems late for housekeeping to still be going on, especially since I had left so early in the morning.

The other annoying factor was the valet.  I had lost my ticket on the first night (my fault) and requested another ticket. They told me that wasn't necessary and I could just tell them my room number. Well, I had to explain myself about 5 times over the course of my stay. Just issue me another ticket! When I first got there, they told me that I should call ahead 10-15 mins. in advance of wanting my car. One morning, I called down and the voicemail said 20 mins. Fine. I ended up waiting over half an hour and was almost late to a meeting.

Lastly, I had a very early morning flight and had to ask three people what I had to do to get my car. They kept telling me the hours of valet were from 6AM to midnight, but no one would tell me how to get my car outside of those hours. By the third person, the situation was finally explained to me, I should go to the garage directly. When I do go to the garage, the attendant just sits in his booth and watches me as I struggle uphill with my three bags and makes no movement to help. Thanks? Maybe not part of his job, but I would have been uncomfortable watching someone have to set down their bags and readjust multiple times. I would have helped a stranger in that situation, much less a guest at the hotel that I am supposed to be employed at.

Rooms were clean and spacious enough for SF. Staff needs work.

24/03/15 | Link | Rating: 3.0
142. Juliet M.
Our experience was great here for Friday night as well as most of Saturday. I spoke to Rachel over the phone before we checked in and she was very helpful and super sweet! Customer service before checking in and checking in was phenomenal.

However, the reason why I'm giving this hotel 2 stars is because of the experience I had on Saturday night. On Saturday night an alarm went off through out the entire hotel building telling everyone to evacuate immediately. I already have bad anxiety and this caused my anxiety to become extreme. Everyone was running down the stairs only to find out it was a FALSE ALARM. Really? The staff needs to verify if it's an actual event that everyone does have to evacuate. People were outside barefoot in their pjs with their kids. So ridiculous. This ruined our entire night. Thank you! I will never be staying here again.

17/03/15 | Link | Rating: 2.0
143. Chris G.
Okay. But let me be specific.

1. Great staff. Highly attentive.
2. Good comfortable rooms.
3. Terrific location if you're wanting to be near Union Square.

That being said, the value equation is completely out of whack, because everything is insanely expensive. Parking your car? $50 bucks a day.

05/07/14 | Link | Rating: 4.0
144. Anne Marie L.
My first time staying at this Marriott (although I usually stay with this brand).  The location is perfect.  Chinatown is literally around the corner, and tons of other things to do, all in walking distance.  The hotel staff is extremely friendly.  I was able to check in early (2pm) no problem.  The room they put me in is huge!  There are a ton of windows - and it must be 500 sq feet.  The bed is one of the most comfortable I've been in.  I am completely & totally enjoying my stay!

26/03/15 | Link | Rating: 5.0
145. Talia D.
Granted an early check in for a king room with a nice view from the 15th floor,  helpful staff, a clean room and the most comfortable hotel bed we've slept in. Convenient location, though a 10 min walk from bart. Overall a great place, especially for under $200.

08/03/15 | Link | Rating: 5.0
146. Angela F.
Nice. Place to have a drink.

Come sit and relax in the outside sitting area.
Drinks are good and strong. The valets are nice and don't beg for tips. The hotel is clean and nicely decorated.

If need a place to lay your head. I don't know about this place. I was just here to sit and sit and look at the seen.

11/10/14 | Link | Rating: 4.0
147. Ryan W.
This Marriott is located about 1 block north of Union Square. It's definitely walking distance to all of the shops, bars and restaurants. The Marriott is pretty standard. The rooms are either 1 king or 2 doubles with all of the basic amenities.

Be forewarned that they only offer valet parking here which is a little over $60 per night. After walking around the area one night I noticed a parking garage located a little east of the hotel and they offered parking for ~$35 a night.

I came here for the weekend (Friday-Sunday) and the room came out to around $550 with tax. You can definitely find cheaper hotels, but if you want to do the touristy stuff around union square than this is a good place to stay.

If you feel like walking they have so many more restaurants and bars within a one mile radius of the hotel. If not they have plenty of cabs, über or lyft drivers around.

Hope you enjoy!

04/08/14 | Link | Rating: 4.0
148. Vicky T.
Beautiful view, comfy room, friendly staff and easy parking.
Stayed here for a night and it did not disappoint. Super close to the hustle and bustle... lots of eatery options.

Will come back again.

18/04/14 | Link | Rating: 4.0
149. Carl B.
First the positives. Great location near cable cars and in heart of all the action. BART two block away. Great nightlife nearby. This is what you pay for. This leads me to he negatives. Very pricey for smaller rooms. Small TVs and small bathrooms. Of course, if you stay here it isn't for the rooms it's to get out and see San Francisco so 4 stars it is.

Tip. Get a room not overlooking the street. Noisy late into the evening

25/10/14 | Link | Rating: 4.0
150. Troy L.
I stayed here for 6 nights and definitely enjoyed my sleep at this Marriott.

Location: This hotel is at a prime location. It is right across the street from Starbucks, Walgreens and Lori's diner. In addition, across the street and right next to Starbucks in one of the Cablecar stops. We rode the cablecar 7 times while we were there and did not wait for more than 10 minutes each time at this location. A ride is $6 one way. I recommend getting the 1, 3 or 7 day muni/cable car passport if you intend on riding the cable car a few times.

Internet: The internet cost $12.95 in your room but is free in the lobby.

Breakfast: Breakfast cost $24 dollars per person. You can try the two Starbucks across the street or Lori's diner for cheaper options.

Room size: The room is small and is not meant for you to hangout in. If you have more than two people, it might be wise to hangout in the lobby. The room does not come with a refrigerator but can be requested for free.

Laundry: The laundry room is located on the 7th floor right next to the gym. It cost $1 to wash and free to dry. There is also an ice machine in the laundry room. I believe ice machine is on every other floor.

Gym: The gym is on the 7th floor and has the basic equipment, elliptical, weights etc.

Overall: I thought this was a good hotel but for the price, I expected free internet in my room and complimentary breakfast. There are definitely cheaper options at union square and closer to the BART for a cheaper price. It is also not worth the money if you do not plan on staying at this hotel all day.

05/09/14 | Link | Rating: 3.0
151. Mike B.
Good location and clean rooms.  The staff was friendly here, although they did mess up my bill.  When I checked out I asked about this and was told they would have to email me my copy of the bill later, apparently the guy at the front desk didn't know how to use the computer or something and the other girl was on a break.  I am still waiting for the email.

21/02/15 | Link | Rating: 4.0
152. Paul H.
I was a bit leery about staying at another Marriott after the unpleasant experience I had at the Marriott in Boston, but the SF property was great.  Front desk help was great, housekeeping service was excellent, and the location was absolutely fabulous.

Only bummer was the high priced WI-FI.

14/04/15 | Link | Rating: 5.0
153. Shannon L.
Okay, to start with this is my second time at this hotel during the same weekend as last year - the Nike Women's Half Marathon.  Because the race central is at Union Square (which is just a block away) it is very crowded and busy.  I checked in Saturday and checked out Sunday after the race.  

I cannot say enough about the front desk/reception service.  Both visits these guys are top notch.  This stay I was assisted by Henry - he was fantastic.  He checked and confirmed my room preference (which was wrong on the system) then attempted to find me one that suited my preference.  He found one on an upper floor with a great view.  He also very nicely extended my checkout to 1pm, all the while handing me the course race map.  It was a great way to start the weekend.  

We ate in the hotel bar - all I can say is great food at a reasonable price AND you can watch 4 different sports channels all on one big screen.  

The room was a Marriott standard - meaning I heart the bedding.  So comfy with the duvet and we were able to see some of the pier 39 fireworks from the room.  

If you are in the Nike race it is the perfect location.  Would absolutely stay again.

19/10/14 | Link | Rating: 5.0
154. Angela M.
My husband is a Platinum Elite member and I am incredibly disappointed with the service I have received thus far. Issues so far: I checked in initially without my husband and was treated so poorly because he was not with me when I checked in. My husband had called ahead and placed my name on the reservation and they still had me call my husband to confirm I was legitimately allowed to check in. Humiliated. I had to jump on a conference call and was unable to get on the internet. I had to go through an outsource service 3x to troubleshoot and was told it had to be my laptop. My colleague brought her laptop in and was also unable to login to the network. They indicated I should re-start my computer 2x and still nothing. It is 11pm. Before I left, I asked once again to please help with internet, and have not received any messages.  My room smells of cigarette smoke. I was offered a "free glass of wine, although they knew I was working". By the way...we get this service anyways by going to their concierge lounge. We use to come here as a family and encountered better service, better rooms- however the service has gone downhill.
And to top it off, I arrived from a work dinner and my room was not turned down. My husband works incredibly hard. He is a loyal Marriott member. Is this how you treat your customers?!
Oscar Rodriguez should address immediately-

19/05/15 | Link | Rating: 1.0
155. Alan H.
Best ever stay at Marriott.  

The restaurant was great.   I love when a restaurant treats you like they would a  guest in their home.  That is the feeling I got at the restaurant.  Fantastic service and food

15/12/14 | Link | Rating: 5.0
156. Ann K.
One of the best overall hotel in San Francisco. Great location to hop on cable car, Bart, and fancy food trade show shuttle bus. The room on the higher floor, 23 and up are beautiful. The staff from doorman, bellboy, front desk, and bar staff are well trained and eager to help guests.

Thank you Tai and Jim for accommodating my group at the bar. Upon learning that I have sore throat and do not feel well. tai gave me a container of salt to gargle. I have never thought I would have appreciation for salt this much. My sore throat was cured the next day. And I can continue my business trip without the pain. Jim also stayed late to take care of our table in a wee hour.

For Breakfast, I suggest Cafe de la Presse by the Chinatown gate, two blocks away. Food court on concourse area of Westfield mall is another good place to dine when there are several events going on and you can find any tables at fancier restaurants. Walgreen and cvs and Starbucks are across the streets. I am sure I will be back here again next year.

14/01/15 | Link | Rating: 5.0
157. Ark Aimee S.
My husband and I enjoyed our stay, I  just wish we could have stayed longer. We had a breath taking view of the bay & everything was just perfect. Valet was on point each time.

The building did make me a bit dizzy, I dont know if that's just me though, I might be very sensitive to movement. The elevators were a little backed up because they were under going some sort of maintenance at the time of our stay. Also, one guy working there, not sure if he was security or front desk, would always look at us with the most suspicious eyes (lol) whenever we were in the lobby. We do look a bit young for our age, so I'm assuming he suspected we were some teenagers planning to wreak havoc at the Marriott.

The hotel is in close proximity to everything. There were two starbucks on one block, end to end, for crying out loud. You will have everything you need staying here.

03/03/15 | Link | Rating: 4.0